Ashley Merced, CA 95348

Terrible experience. From the moment we walked in, we were being followed. First by one salesman (who seemed to have given up after about 5 mins because he couldn’t even show me the fabric on couches that I needed), then soon after another lady who was kind but incredibly pushy (she even tried to load the sofas onto her cart on her tablet to order and when I told her I needed to go home and measure first, she tried to convince me to order and cancel if needed, that alone felt like a trap) and as we were getting ready to walk out the store, the floor manager stopped us to see what could be done to “ensure our business today”. To summarize our experience, they seem to have a rule that they must follow customers around the store 15 feet away which makes it extremely creepy and uncomfortable. They had more employees walking around than customers themselves. Their couches are low quality. They don’t accept people who are just browsing and cling to you when you want to leave. Please do not make the same mistake as us. Take these warnings and go elsewhere to ensure you won’t be traumatized by the employees at Ashley furniture. One star is too high of a rating to give this place.

Service was good in store until the processing of my order went through, it’s like they never submitted my delivery order, i was supposed to get a confirmation for my delivery or phone call, never received both, i was told it’d be delivered yesterday may 7th and i call customer service to find out no delivery was placed that day for my order.

This place is the worst bad customer service don't care super bad bad experience I don't recommend to buy here the worst thing i've ever seen

We don't have anything to complain about their service or furniture, but I decided to write a review and give them zero stars because they are stubborn and unprofessional. We canceled our order last week, and they told me I would receive a confirmation email that the order was canceled and I would also get my money back in 6-7 business days. Well, next thing you know, we have Ashley calling us about our cancellation, and they never canceled our order. They keep telling us that we need to call to cancel the order. We called them back 3 times already, telling them to cancel our order, and for some reason, they keep calling, stating we need to call them back to cancel. They do not want to cancel our order and wait until our delivery date to charge us some charge before they cancel. I will be going in person today to make sure this is resolved. For those who plan to purchase here, make sure you know that they would not let you cancel if you were to cancel your order. I feel so bad for the employees because they all fight for business since that is how they make their commission. Ashley needs to do something about this because when these people fight like that, they are rude to the client for choosing someone else.

Worked with Victoria and Goggin (spelling?) for a few transactions and I wouldn’t recommend anyone else! Victoria’s customer service was outstanding!!! She was upfront, honest, and quickly learned the style of furniture we gravitated to! Highly recommend her! The sales manager Goggin was awesome and helped ensure things went smoothly as well as provided amazing customer service. Definitely would work with him again too!!

Ridiculous experience. I'd give Ashley Furniture Zero starts if I could. Sketchy and employs liars. This review is for an online experience. I completed an online purchase, spending quite a chunk of money, and there was no email sent to me confirming my purchase. I connected with a representative who gave me the runaround, said he'd email me a document showing my purchase. That document was a blank document with no order detail whatsoever. I asked to speak to a higher up team member so they might be able to assist me. He tells me there is no option to transfer the chat. I then requested a document with actual purchase information, and again, I was given the run around. He then said he would send another document to me. No email was received. He then changes the topic and talks to me about the arrival date of my items, which he already provided at the beginning of our conversation. I wasn't asking for an arrival date, I wanted confirmation of my purchase, of my thousands of dollars being taken. Then low and behold, he transfers me to the "OCC team." So much for not being able to transfer chats. Even after being transferred to the OCC team, that member was almost non responsive. Took 5-15 minutes to get back to each of my reply. In the end, nothing was provided to me showing confirmation of my purchase.

They mess up with my delivery 2 times already purchase on the 14 of the month to get delivery on the 17 they show up with the wrong configuration on the sectional and item were missing on my order went to the store and they said there were gonna fix it today is the 24 and delivery guy just show up with the ottoman so 10 days later still have no couches so jo I will not recommend to buy from this store in merced ca

The furniture don't look that nice in my opinion.

Thank you to the new store representative Justyce for providing excellent customer service!! You were awesome!! I love my purchase and the wide variety of quality, unique products in the store!!