Ashley HomeStore Milpitas, CA

Ashley HomeStore Milpitas, CA


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today

Recent Reviews
4.3 Star Star Star Star Star
(1656 reviews)
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We bought the bedroom, dinning, guest room furniture and mattresses from Mir and Shawn few months ago and I must say that I had got an exceptional service and products! Every time I felt welcomed and had undivided attention. They have always been very attentive and helpful with making the right selection for me and not just sell me anything. Mir is an amazing person to work with - gives the best advice and the best furniture items to go with. He was the once who actually suggested tempur-pedic and we are so glad we got it! Working with Shawn was great...he gave us all the time, attention and genuine suggestions that we would need. Prices are very reasonable, they're in stock selection is very large, and they were able to arrange free delivery for all of our orders All of this was done with a smile and a very personal touch. They are now the gold standard to which I will compare with every time.

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Everyone was super nice. We got a new couch and we were there for not even 30 minutes. Go see Jessica. She is the best

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5 stars to Alex Hashimi for a great customer service and walking us through some of the beautiful sets and helping us buy a beautiful power recliner ..

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Awesome service by Michael Lou today!!!

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Mir was so kind to stay and help us. My husband and I purchased from Ashley with Mir’s help one year ago and he was very patient and helpful with my parents.Also Michael took the time to show us different sets.They took the time to show us the difference between living room sets and we really appreciate their time and service. This is our 3rd time at Ashley’s and we will be back.

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I had a great buying experience at the store. Alex and Mir specially have been very helpful.

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Shawn was incredibly helpful! We had called into the store looking for a particular bedroom set and Shawn not only helped us understand the set but also helped us get the best deal on it! In addition to helping us get a set we love, he also was extremely friendly and personable throughout the entire process. We appreciate Shawn’s thoroughness in answering our questions and for being super approachable through the whole experience. We would absolutely buy from Shawn again!!

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I ordered a sofa for delivery a month later. they promised me that it would be delivered and I confirmed that I may not be at home after that since I have to leave the country for 3 weeks. On the day of delivery no one shows up and then I call customer service who basically says sorry sir we did not have inventory and its on back order. Can you take delivery 8 days later? At that point I asked them to contact the Milpitas store. The store representative says I cannot help you we are just the store. I was like I purchased from your store if you cannot even tell me what went wrong with my order why do you sell in the store in the first place? It's a big mess and customer service is sub par at all levels.

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Very customer friendly salesmanship. They didn’t push us to buy anything. We visited the store 3 times before making purchase. We worked with Mir, Alex and David.

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NO GOOD

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The manager is very helpful and efficient in addressing my problems. The front desk lady with green hair is very patient. We would definitely visit this store again.

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I was happy with my purchases and quality of the furniture. I even put a great review and was so exited to receive my furniture; however, the delivery has been a nightmare. Until this day I have not receive my complete order. They have made many mistakes and I have been to the store 4 times. I was promised the items in my next delivery and then their delivery truck broke down. Also the order was wrong . They billed me for some items that said were delivered to me but I never received. I asked for them to pick everything up and requested my money back. Milpitas store manager and sales representatives could not do nothing about my delivery. They kept saying it was the delivery company . When I was there at the store each time there were people with complaints about the delivery and people upset requesting their money back. I had better customer services from furniture stores at the flea market than Ashley Furniture. Nice furniture but the worst customer service and delivery experience anyone could ever have ! Don’t ask for David who is manager or Dominick, it does not matter who helps you there; the delivery experience and customer service after you order your furniture and pay will be horrible. Don’t waste your time!

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