Ashley HomeStore Milpitas, CA

Ashley HomeStore Milpitas, CA


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 800 locations in 46 countries. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in the house. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated stores are passionate about being the best and most affordable furniture store for your home. Visit your nearest Ashley HomeStore showroom today.

Recent Reviews
4.3 Star Star Star Star Star
(1627 reviews)
Star

This place is horrible. Will never return. Had bought several pieces of furniture from here. Upon delivery entertainment center looked as if it had been dropped a few times. Nothing but issues.

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Nailia at Ashley was wonderful. Every time I tell my story of not buying now, every sales person runs the other direction. After I told her my story. She never left my side except to help others. But she never forgot about me. Checking on me, answering my questions and giving me advice. thank you Nailia for your respect and your knowledge. I have wonderful ideas for furnishing and decorating with Ashley Store.

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Dominik very attentive and knowledgeable! Service w excellent !

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Do you ever leave a store and feel like you're winning?! This is my second time ever into Ashely Homestore in Milpitas and that is exactly how I felt when I walked out of the store. I was greeted by many sales associates when I walked in and the manager Mir Qazi recognized me right away. He walked up and greeted me and asked how he could help me today. I had an idea of the item I was looking for and the team was able to exceed what I had originally planned to buy. We are new first time home owners, so everything we are buying is based on our small budget. I gave Mir the description of what we needed and what our room looked like, he showed us a few options on the floor, then we were on the computer and he found an item that was more luxurious than we had expected at an amazing price! We were in and we were out with smiles on three of our faces! Milpitas Ashely Homestore is where we will be looking first for all of our home furnishings moving forward! Thank you for your great customer service, expertise and friendliness! 😀👍

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Star

Poor customer services after you make a purchase. Unreliable delivery dates. Go to Russell's or Connellys furniture stores instead.Amazon even better.

Star

Horrible customer service and delivery experience. Our table was supposed to be assembled upon delivery, but the technician realized there were parts missing and left the table like this. We went to the store to resolve this and they weren’t helpful either.

Star

Worst store, no customer service. These guys just care about money and once you pay you will never get your furniture delivered. You can not reach these guys, they don't have any value. This review is for Mir Qazi(sales man who sold us furniture) and Ashley furniture store. Never buy anything from this store. A big no no.

Star

Worst store, worst customer service. I bought furniture from this store 10 days ago with a delivery date of 12/06. I confirmed text from store and even after that they did not deliver. I tried to reach these guys at least 10 times with no answer, their email does not work, phone lines are always busy or they will put you on hold for indefinite time. Finally I revisite store on 12/06 and met the sales man 'Mir Qazi'(this guys sold me furniture). He gave me another delivery date with promise that I will get furniture by 12/08. After waiting till 1:30 I called store again. Guy on front desk has no clue, he can not connect me to sales man and he said delivery can not be made today. Are you kidding, you took full payment and failed multiple times in delivery. I think this is general practice of Ashley furniture store, do not buy anything from this store. Mir, this is for you and Ashley furniture. You don't know customer satisfaction and don't care about customers. Worst store....

Star

After sending me numerous text messages and calls to confirm the delivery date and time, they (ironically) cancelled it at the last second. They somehow botched the delivery address when all my paperwork shows the correct address, yet IM the one that has to wait another 3 months for delivery for THEIR mistake. These guys down own up to their mistakes and obviously don’t care about customer satisfaction. Edit: While attempting to deliver a second time, they went to the wrong address AGAIN and cancelled despite me calling 3 times prior to confirm the correct address and prevent this from happening again. How do I rate this company 0 out of 5?

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muy confusas las ofertas al final del día pagas más

Star

Haven't yet received my order, but already they are messing up in a number of places. 1. Delivery - Delayed by a week *without notice*. Got a message earlier to confirm, but never got a delivery on D-day. 2. Milpitas Store - *Never picks up*. Only their own customer care can get through them. Finally order details need to be confirmed with salesman cause he mis-entered, but he can't be found. 3. Callbacks - *Non-existant*. Have been promised 2 since morning, but received zero. Love their ON-HOLD music though :p

Star

Worst service from Milpitas CA store location. I usually don't write review but this is the worst experience I ever had. My loveSeat was scheduled to delivery and when I called on delivery day to know when will delivery arrive, they said your item will be delivered after 30 days. First of all why didn't you guys update me on this and who is going to wait for a month. I cancelled my order. They said I will get my refund within 48 hours. Now its been more than 72 hours didn't receive any refund. DO NOT MAKE COMMITMENTS IF YOU CAN'T KEEP THEM.

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David and Shawn is the best 5 stars people for costumer services

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Everything was so easy to take care of! Thank you Shawn! And managers David and Nancy!

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We bought all our furnitures here for our first home. This is my first time to buy all new furnitures, so I got many questions and made some mistakes. The next day I realized that we ordered a wrong color for chairs, and I had a few concerns about the prices, so I went back and corrected it. The Phillip are very friendly and supportive. For the price issues, he asked the manager to answer all my questions. I entered when it was open, but the manager helped me to solve all my problems until about 9:20 pm. I'll definitely come back to buy other furnitures if needed in the future.

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Star

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we had a very good experience in Ashley. We bought all our furnitures there. Ashen helped us to find the right ones and answered all our questions, and most importantly, with a good deal. We would strongly recommend him to anyone who are looking for the right furnitures for their homes!

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Very professional staff. Had a very amazing experience purchasing furniture here.

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Absolutely a great service! The store manager David really exemplifies what Customer Service is all about. Thank you for such a wonderful experience David.

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