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Ashley Store Modesto, CA
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Modesto, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
How to Find Us & When to Visit
Affordable Pricing, Quality, and Style in Modesto
What Are the New and Trend-Setting Products Recently Added to Your Selections?
Ashley Stores Give Back!
Customer Service
In-store offers
What our customers say
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Customer service was great .
Bought 2 bed frames and 2 dressers plus the warranty. It seems as if I’ve bought used/refurbished furniture as it comes damaged and the delivery drivers are careless and hit the walls. I have pictures of all the damages. The Ashley’s manager did not return my call as he said he would. Yes, they might replace it with the warranty you buy but it doesn’t look like brand new furniture.
Raul did a great job helping us at the store! He showed us around, explained prices, and offered amazing service. My family was amazed by the beautiful furniture & the care given to us. We will definitely recommend this place to family members. Thank you for making our journey to furnish our home one of a kind. Thanks Raul!
Worst customer service ever from a store manager I ever experienced in my life.The floor employees were really nice and understanding but manager wasn’t at all. He was not understanding or apologetic and basically helped a customer before me while I am patiently waiting right in front of me. It seemed he didn’t want to talk to me at all even when I was explaining to him my situation I have with the furniture I had purchased. Lastly I asked for his information/card said he didn’t have any cards and continued being rude in front of customers and employees. I will not be returning to this store from this bad experience because of the manager Vijay.
Terrible service. I will never go back there. I’ll spend my money somewhere else.
Great place to shop! Staff is very friendly and helpfull. Got everything I wanted and then some! Highly recommend this store!
What’s with all the questions? Just had one of the worst shopping experiences. Gimme a pamphlet and I can do the rest. Or let me browse like normal, anyhow, won’t be buying it from here after that. Here take my card and tell ‘em to hit me up about what we spoke about…… sorry, no. Seems people like that kinda thing, but not I.
Joe made sure we got a great deal on a premium mattress. Competitive prices compared to other mattress retailers. Great experience overall.
Friendly and knowledgeable staff. Great customer service with good deals. Would shop there again
Josh greeted us and assisted us in narrowing down exactly what we were looking for. We found something on their digital display that matched the aesthetic of our living room, but it wasnt physically onsite for us to try. Josh had expertly lead us to a sofa of similar specs to try out. We took an hour to consider offsite before moving forward with that sofa. Called back, asked for Josh, and 15 minutes later had the checkout link in my email and all questions answered. I highly recommend this store.
Big John was great, 5 stars all the way.
John was great!!! Go see him, so sweet!!
VJ & Yerman were very helpful and patient with us while we decided what we wanted. Very good customer service. Thank you.
The staff was very friendly and helpful. John is the employee that helped us a lot. He was so helpful, knowledgeable, friendly and took his time. Not once was he pushy. I recommend this place!
Joseph is very patient kind and helpful
(Translated by Google) I liked the service, the installation was fast and I loved the product!! (Original) Me gustó el servicio fue rápida la instalación y el producto me encantó !!
Sales man and the rest of the staff were FANTASTIC.Have referred people to you because of the service that I had. Thank You for all of your service
I love my couch! Great customer service. Delivery was on time. Thank you
Great customer service and great selection.
Professional and fantastic customer service
great staff and a manager that cares !
First of all, I’d like to think Raul Cortez in the staff at Ashley furniture in Modesto, California, Rose was excellent and thorough and finding my fit for my recliner, trying out all the different types going over all the features the service was stellar, professional, kind, and thorough. I would recommend anybody to make a purchase at the Ashley furniture in MODESTO or any other store for the quality of furniture that they have to offer. Unless a little prejudice, although the MODESTO was very warm and comforting to find my needs that fit me. I want to say thank you again to Raul Cortez for his excellent professionalism and the only other word that I want to say is handled me with a lot of courtesy and care.
Great furniture! Everything was set up well! We love it for our kids.
Thank you John for all your help purchasing our new sectional. We had such a great experience.
Fast efficient service from John and team! Thanks
It was a great experience working with Steven. I love my bedroom set
Jennifer has perfect customer service 10/10
Amazing service by Vijay and Yermen. Took care of what we needed. Highly recommended!!!
Josh was great on understanding our needs and suggesting the right products that matches our home decor. Great customer service!. Highly recommend this store.
Great service
Yerman Vargas was really friendly and helpful from the start. We love the experience.
Yerman was great!
Great customer Service ,attentive and got exactly what we wanted. Vijay and Joe did an awesome job . Definitely making you feel at home .
The sales person was very friendly and knowledgeble in regards to what we were purchasing. He actually got me to buy additional furniture because of his energy. Thanks for the sales Joe Mota and keep up the energy.
John was great, got us all taken care of.
Josh and Brian at the Ashley Furniture store in Modesto are amazing. We just bought a home and needed a lot of items, not only did they give great customer service, they were respectful of our budget and needs and worked magic to get the items we needed. We will refer friends and family and be back in the near future!
Great service and super patient very nice personality!
Service was amazing. Raul the sales rep was friendly and professional.
Raul was great thanks Ashley
This store offers to deliver your furniture in 2 weeks and they lie to customers ,
This Ashley’s furniture location is underwhelming and lacks a diverse selection of various styles. The majority of the couches/sectionals are recliners and most of the couches they call sectionals are all similar in density/feeling. Hard and barely comfortable. Definitely is catered to a specific type of style. If you’re looking for modern, sleek, comfortable and diverse styles, I would definitely avoid this place.
VJ and John were super helpful and wonderful to work with. I was able to get my dream couch with their help...Thank you!
I recently had an outstanding experience at Ashley's Furniture, thanks to Josh, the sales rep, and the store manager. From the moment I walked in, Josh was incredibly attentive and went above and beyond to help me find exactly what I needed. He was knowledgeable, patient, and never made me feel rushed or pressured. The store manager was equally helpful, stepping in to ensure that I got the best possible deal. Together, they made the entire shopping experience smooth and enjoyable. I left the store feeling confident and satisfied with my purchase. If you're looking for top-notch customer service, ask for Josh at Ashley's Furniture—you won't be disappointed!
Great experience at the store with Gabriel and VJ they helped me out pick the best option and gave me the full attention and answered all my questions about the sofas and couches I was inquiring. They even stayed past closing time. I appreciate you both I’ll be stopping soon again for my outdoor patio set and dining table.
Vijay and John were a pleasure to work with. Went in to look and ended up buy do to them being great help and very kind. Definitely will return and recommend to friends and family.
Vijay and Raul.. thank you for assistance in doing business with you.
Bought a sectional and recliner today with no pressure to buy. Thank you Joe
Raul was the best, made shopping a breeze. We got our full bedroom set ordered with him. 10/10 recommend him.
Do not come here the customer service sucks the guys at the store are hella rude and don’t even say hi when you walk in smh
Joe was super helpful, polite, answered all of our questions, and was patient as we made our decision. 👏
Store some staff Behavior is very Rude or some items price is very high
Loved our experience at store...GREAT SERVICE
Joe, Yerman, and Vjay were super friendly and a great help. We are so happy with our purchase.
Thank you so much Joe ! Please give him a raise was very help ! Quick and allowed me space to browse thank u so very much !
Love this place. I’ve bought all my furniture from here !
Great selection,but have to wait for delivery, great service
Jennifer is amazing. Thank you for your help with our new couch. I can't wait to enjoy it in our home.
Great Service. John was super helpful and explained everything thoroughly.
Josh did a great job helping us. Answered all our questions and was very informational about many products. Jen did a great also helping with adjustable base for the mattress we purchased. Thanks and keep up the amazing customer service!!!!!
Great service from Gabriel and BJ
DO NOT BUY from Ashley I purchased a bedroom set that was around $6000 a came and the first time they came the movers were unprofessional and they left me with chipped and a black stain on the bed frame and overall, I will never buy again for Ashley
Gabriel S. Helped us find the perfect mattress. Thank you Vijay and Gabriel for everything
Great customer service!
Ordered dining room table/chairs on 4/25/24 with a delivery date of 6/7/24. 6/7 came and passed with no phone call from the store. Called the store and were told order was going to be delivered on 6/27 for the table and no delivery date for the chairs. Requested they cancel the order and the employees tried to talk us out of it and gave us to the manager. Requested a cancellation again and were told it would take 5-10 business days to credit our card. Still no credit on our credit card at day 11. Had to dispute the transaction with our credit card company. Zero customer service at the Modesto store. Won’t buy anything from Ashley’s again. Sent the email
Raul helped me order recliners online. It was a fast and easy process. I appreciate all his help.
Yerman, sales rep, was amazing. He spent a lot of time and was extremely patient. Gave us a great deal too.
Great experience! Angel was very knowledgeable and helpful. Great service overall.
We came in to browse and Raul helped us find what we had in mind although we knew we weren’t going to make a purchase that day. We were so impressed with his service that when we came back a few weeks later we specifically asked that Raul continue to help us. It was overall a great experience working with him.
Raul was awesome! Explained everything and was polite and respectful.
John was the best
Jennifer was so helpful when we came in to purchase our new couch! Very friendly and helped us configure our couch to fit our space.
Steven my salesman was great.
No pressure!!! Very patient! Great service!
If you need help ask for Josh!
VJ and his associates were super helpful they were able to bargain the price with us a little to get us the better deal
Ashley modesto is always amazing. Ask for Jennifer she is always extremely helpful!!
I had such a wonderful experience with my recent purchase at the Modesto location. The sales rep Yerman, was very helpful and his manager as well. I definitely recommend this location to anyone, the customer experience received was beyond my expectations.
We had a wonderful experience at Ashley, and Gabriel was absolutely stellar with his assistance and answered all of our questions. Looking forward to our next purchase.
Our sales girl was awesome! Very helpful and sweet. My elderly dad was in the market for a recliner and she was very patient and knowledgeable. Loved her and our experience with the customer service.
Angel was awesome will come back
Angel was very patient and very knowledgeable.
Love this Ashley's! Staff is Always Friendly, Knowledgeable, Helpful and Great Prices. We have bought Front Room and Bedroom Furniture and are Very Satisfied! We always go to Ashley's first and always find what we need. Thanks Jennifer for all your help today and say hello to Josh!!
Josh was very helpful.We bought a bedroom sets and reclining sofa and loveseat. Also was assisted by the sales manager Vijay. Recommend highly.
Great experience!!!!! We were assisted as soon as we walked in the store by Josh. He was very helpful and kind. You can tell the employees and management have a great dynamic by they way handled multiple customer in the store. The manager, Dj (i believe his name) guided us through financial stuff, making sure we understood exactly what we were paying for and why. 10/10!!!
We are SO HAPPY we came to Ashley! Josh was extremely helpful and we got more than what we imagined. We made the mistake of going to Living Spaces first, but thankfully we left there and went straight to Ashley. I'll be recommending Josh and this location to friends & family, and it will be my first stop in the future!
My daughter was excited to buy her first piece of furniture for her new home as a mom i told her earlier this week to call to make sure the delivery is on schedule but my daughter trusted the fact that store associate indicated a date of delivery on the receipt. She took the day off with excitement and guess what no delivery. This store is ridiculous, you buy furniture with a delivery date on the receipt so you take a day off work to be available for the delivery and then the day of delivery you call to make sure of the time and they tell you there is NO scheduled delivery for your furniture even though it's on the receipt. No apologies then they reschedule for an additional week. Delivery is scheduled for 05/23 so we will how that goes. Customer services is not what is use to be. Beware of this store :(
(Translated by Google) Raúl treated us excellently, customer service 100% recommended (Original) Raúl nos atendió excelente, atención al cliente 100% recomendado
Josh at the Modesto Ashley Furniture was great and very helpful!
Wonderfull service and good discount ! We were with Angel & vijay ! Good team work and good product. Thank you! :)
Had good experience with our salesman Josh. Was very professional . He was very knowledgeable about what concepts we wanted for our home. The whole staff was very nice and Courteous. The Ashley store had plenty of options. Was really hard to decide. There payments options are flexible to our lifestyle. Highly recommend getting your next piece furniture from them.
John was awsome!! Spent lots of time and answered all my questions! Thanks John!!!
Yerman deserves 6 stars! We keep coming back! Our 3rd purchase from Ashley's and we couldn't be happier. Thank you!
Josh helped us today with purchasing this set. We initially came in just to look, but ended up walking out happy with our purchase. He helped us from the moment we walked in up until we walked out, explaining the features and materials with a lot of knowledge of the set. It was exactly what we were looking for because we have kids and dogs, and he could relate being a father himself. His customer service was awesome and he helped us understand all our financing options as well as warranty and what that included. Thank you so much Josh for making this so smooth and fun for our family. We will definitely be back for our outdoor furniture purchase next.
me and my wife went to shop at their appliances in Modesto Store after spending great deal of time made appointment and wait for them following week and only they’re not show up. after I called They were rude and insulting. I would not recommend to go shopping there. Service and treatment. I receive was extremely poor.
Angel is an awesome salesperson, he's very professional always willing to help he made our visit very pleasant. We go to Ashley store because of Angel, if you want an honest and professional salesperson ask for Angel.
Steven Sweeney was so helpful in helping us furnish our kids space!
Jen was and Josh were so helpful. Josh spent a lot of time with us, even after he his shift was over. He is very dedicated. Ty!
John was an awesome sales guy. Very helpful and nice person. He was very patient with us. We bought a bedroom set, couch, outdoor furniture, tv stand, and a few other furniture pieces. We for sure will be coming back. Thank you John.
Awesome experience working with Josh!
I had an absolute nightmare scenario ordering furniture from Ashley online. It still baffles me what they did and how they did it. Nonetheless, I was able to come into the store today, and Josh and Jeff were amazing! They were able to get everything ordered and have the delivery scheduled. Thank you guys for your awesome help!
This is the second time I have purchased a couch from Ashley furniture. I always appreciate the quality of the products and friendliness of the staff. Yesterday I was helped by Yerman and he was professional and attentive. I was also very happy with my delivery date! Great job everyone! 😀
Steven and Vijay they help me to make a purchase thanks for your help
Went in to just look but ended up buying. Josh offered us a great deal. His knowledge and experience was superb. Answered all our questions. Made our buying experience great. Thank you!
John was increadibly helpful! Great experience!
Josh was so helpful and knowledgeable
I came in to view sectionals and the store manager, Geri, spent a great deal of time showing me a variety of stylish and affordable pieces. She was friendly, knowledgeable, and professional. Thank you!
Great job very nice and helpful VJ and Gabriel, thank you so much
Thank you John and Jerry for all of the amazing knowledge. Can’t wait to shop with you more in May 🤩
Angel and Laura were very helpful in picking out my new living room set
From the moment we stepped into the Modesto Ashley Home Store, we were greeted with extreme friendliness. As we started to look around, we were approached by a trusted advisor named Josh Cooley. He had a lot of experience and we felt well taken care of Throughout the whole process of choosing our new sectional. Josh made sure, both times I came back to measure, that everything was absolutely accurate. He even set up the quickest shipping to us, and explained everything in detail, every step of the way. Our sectional was delivered on time and carefully set up by our Delivery guys. They too, were very efficient and friendly! There was a mechanical issue with one of our recliners, but their trusted service advisor came out the very next day. He quickly resolved the issue and ordered a new recliner to be shipped out ASAP I cannot say enough about Ashley Home Store in Modesto. We will definitely be shopping there again as we replace furniture that is worn out and needs updating, with new, well-made furniture from Ashley. Ashley Home Store in Modesto is definitely a 10 in our book.
Great customer service. Answered all our questions. Great prices. We found what we were looking for and more.
Jeniffer
Steven and Geri were so helpful finding for us exactly what we wanted, and made the entire process easy. Thank you Modesto Ashley
Angel Tavazon is an excellent sales representative! He was informative, giving space & freedom to look around, yet readily available when I needed his help! I bought a sofa, recliner/rocker, & lift u coffee table. He could answer all of my questions & would go above & beyond to explain everything with my purchase. I will definitely request him again! Thank you, Angel!
Gabriel was great and helpful.
Great service as always. John was very helpful and also very funny, he made the process of buying a new bedroom set more fun than it should ever be!
(Translated by Google) Thanks to Angel for his excellent service, they helped us with our purchase with great patience, they had the products ready. Thanks Ashley. (Original) Gracias a Angel por su ayuda excelente servicio, nos ayudaron con nuestra compra con mucha paciencia, tenían los productos listos. Gracias Ashley.
Gabriel was very helpful and nice.
I went in a few days ago looking for a sectional and was greeted by Josh! He is super friendly and knowledgeable, had a great experience!
Gabreil was very knowledgeable and has great customer service. Very happy with my purchases.
My favorite place to go shopping for furniture. Bought a sectional here and the whole family wants the same. Gabriel is awesome!
Great customer service! Josh will take care of you.
I Was looking for a bedroom set Raul directed me to just the right one and got it delivered around my busy work Schedule.
I was looking for a recliner and was helped by the store manager, Geri. She is fantastic. The store was beautiful and well run. I will be back to but this in the near future.
Great experience! I went in today and Steven helped me look for some outdoor furniture. He was very helpful and answered all my questions. Geri the store manager introduced herself and she was very friendly and knowledgeable. I was able to find what I was looking for, for a great deal. Will come back for future purchases
My salesman was Jen she helped me pick out a new mattress for my trailer! A lot of info and furniture thankfully Jen helped me through it
Great customer care easy transaction
Yerman Vargas was great and very helpful in finding us great deals on a Dining table and bed frame! Will definitely be coming back.
We walked in and was greeted immediately, and Rual helped without being pushy. We got exactly what we wanted and the prices were great. We will be back…
Thank you so much for your great customer service today Raul!
My husband and I had a wonderful experience in the Ashley showroom in Modesto. We had been looking at a recliner set online and called to see if they had it in stock. They did not but Jerri, the woman we talked to on the phone encouraged us to come in anyway to check the color in person and to look at similar styles. Because of the encouragement we came in and ended up finding a sofa that was actually a better fit for our home and a chair we are much happier with. The salesman who helped us, Yerman, was very helpful without being pushy from beginning to end. We got exactly what we wanted and they even honored the discount code we had been going to use online! A seamless transaction.
Great experience! Angel was amazing!. Thanks!
I was helped by Angela B!! Came home with a whole livingroom.set!! I love it! Thank you so much!
Great service and selection at a reasonable price. Thanks Steven and VJ.
I had a great experience working with John. He was super helpful, knowledgeable, and didn’t make me feel pressed to make a purchase. He was nearby when I had questions but didn’t hover and let me do my thing. Plus he was super patient with my toddler while he was being a toddler. Brownie points!
Jerry and Jennifer were extremely helpful and went above and beyond after a frustrating experience with an order online! I am very appreciate of everything they did, excellent customer service!
I want to say thank you to jennifer at Ashley‘s. She was so sweet patient understanding and did a great job in her sales with me today. Great experience.
It was a great experience..Steven was our sales person and Jerry was the manager..very friendly staff and service..will be back again for future purchases. Oh and can't forget, AMAZING FURNITURE at great prices Highly recommend 👌
I went with my husband while he picked out furniture earlier this week. I was prepared to be unimpressed and told the salesman I trusted furniture/mattress salesmen as far as I could throw them. As a group, they have always been high pressure and extremely evasive on what you were getting at what price. Gabriel and Geri got me past my stereotypical thinking. I just finished purchasing a bed for myself. Thanks for the pleasant experience.
John was great! Very knowledgeable and made the experience easy and fast.
Thanks a lot John Riess… The customer service was amazing. I really appreciate the patience of Mr. John Riess…. Thanku sooo much🙂
Sales people will sell you the moon without having it in inventory!
I want to write a personal thank you to Steven and Vijay for helping my wife and I find the perfect bed frame for our son and helping us choose an amazing Purple bed for us! They helped with any problems we had and I’m glad I came to them. We’re proud Purple bed owners!
Gabriel Sanchez was amazing today, he was very welcoming and very helpful with my purchase, really kind made my family feel at home , and got us a great furniture set for my kids
We had a great shopping exp with Yerman. Very helpful and explained everything
Great help, very professional.
Angel helped my elderly mom select a recliner, and he was extremely patient informative, and didn't try to sell her something pricier that she wouldn't benefit from. Much appreciated. Hopefully Angel will be there the next time we come in.
Had an excellent experience here! Go ahead and look for VJ and John. They helped us tremendously and were extremely nice and professional with a sense of humor. They gave us a discount on a beautiful couch that we wanted because we wanted to price match but even though they couldn't fully price match it, they still met us halfway and honored a discount just for us. Best experience I've actually ever had a furniture store and would highly recommend. Customer service is better than others I've been to and the prices aren't bad either. 5/5
Yerman gave us an excellent experience. He was very knowledgeable and helpful. We will be back soon!
Angel was extremely friendly and helpful!!
Amazing service ! Gabriel did an amazing job. They have amazing deals and they don’t follow you like every other sale’s furniture store. They give you air to breathe and the experience was great thank you Gabriel !
Joe was our salesman, he provided all the information we needed. Thank you Joe!
Steven and VJ were great. Quick, smooth transaction.
In a day and age where customer service skills are scarce, Josh went above our expectations. He wasn't pushy and gave all options. Happy with our purchase.
Loved our experience here! Walked in just to look and walked out with our beautiful sectional set! Geri and Josh took great care of us! Definitely be back for our next set soon!
Joe was great. Very knowledgeable on products in store and very friendly/helpful. Found the perfect chair we were looking for.
Josh was exceptional helping us find what we needed. He was patience and has lot's of knowledge!!! We are happy customers we will recommend him and come again for future shopping!
Had a great experience at Ashley’s! Staff was super kind and helpful!
Joe Mota was amazing. Customer service was amazing and he got us what we needed. Definitely coming back! Staff here are great
Joe Mota was very helpful! Awesome service
Joe was really informative and great to work with.
(Translated by Google) We received excellent service when searching for our furniture, Josh, the person in charge of helping us, treated us very kindly, this store always remains my favorite. (Original) Recibimos un excelente servicio en la búsqueda de nuestros muebles, Josh, la persona encargada de ayudarnos nos atendió con mucha amabilidad, esta tienda sigue siendo mi favorita siempre.
Josh at Ashley's furniture in modesto was an awsome associate helped us choose amd find our living room set as well as dining table great person
very great experience..answered all my questions with full expertise and helped me to the very end to complete my purchase..ask for raul very professional and highly cares for customers 10/10…ernesto
Great help
Joe Mota was an excellent helper thank you for helping us get a dining table
John was very helpful and professional. He listened to what we wanted and needed and helped us find it. Thank you John you are great.
All I can say is that we are so happy that we stopped in today to purchase my son his bedroom set. We got the absolute best customer service ever from Angel. He showed us around at all of our options and answered all of our questions. We were treated so well. I would highly recommend that you stop by at Ashley Furniture for all of your furniture needs. 👍👍👏👏😊😁😃
Angel was very helpful, pleasant, and professional!
i had the best sales associate and overall great experience!!
Thank you Gabriel!
Joe Mota customer service is amazing.
Had really great customer service with Joe Mota! He's awesome. Would come back if he was the one helping us again for sure!!! 5 stars
Jennifer was amazing!! She was very patient and able to answer all our questions about the mattress that we wanted to buy. Great experience from beginning to end
Jerry was incredibly knowledgeable and helped at every corner. Her understanding of our needs and ability to hone in on our desires was uncanny. I recommend seeking her out when you arrive
Had a great experience, we came 2 weeks ago looking for 3 different styles of mattresses and narrowed it down to 2. Raul was very good about not pressuring us into buying, we did our research and picked tempur pedic pro adapt soft lux breeze with a pro base was in and out with our delivery date in 30 min.
Yerman was great! Extremely patient and very helpful!
Joe helped my Mom in choosing a tempur-pedic mattress that fits her needs. He was friendly and knowledgeable. Excellent customer sevice!
Angela was very helpful and did an amazing job . Great customer service . Definitely would come back and do business with her .
Great experience! We were early to the store before they opened by about 25 minutes. They let us in anyway, and Joe Mota assisted us finding the perfect sectional. The furniture was delivered as promised, and the delivery people were exceptional - very professional and helpful. Thank you to everyone involved!
I really like the quality of the pieces I viewed. I've learned that you really have to pay attention to what you're purchasing. Ashley, for me, has a wider range of high-quality pieces. I've purchased several piece.
John and Yerman has made our furniture buying experience headache free.helped us picked the furnitures for our needs.
Friendly and knowledgeable!
very helpful
Joe Mota was very friendly and helpful! Great service
We just purchased a dining set. Great service and great deal. Thank you Joe Mota
Joe mota was awesome and helped choose a sectional that would go with the color scheme of my house. Thank you Joe mota
(Translated by Google) Josh, excellent salesman, very friendly, good treatment and above all a lot of patience. Thank you. (Original) Josh excelente vendedor, muy amable, buen trato y sobre todo mucha pasiencia. Gracias.
Great customer service
Absolutely friendly, great service ask for Joe Mota at the front door to receive the best service
Had a great experience. Was not thrilled about the amount of money we spent, however the genuine leather sectional and new mattress with all the bells and whistles was worth every penny. Great customer service. Fast convenient delivery. We will be shopping her again.
Angela was great, patient, and helped us out. Thank you so much Angela.
Came to Ashley’s and got bought a sectional and dining set. Thank you Joe mota for the great service
Thank you for for showing us the mattress joe mota awesome service we will definitely be back
We came in and bought 3 new mattress queen sets and got great service from Joe mota thank you joe
Awesome store. Deal with Josh
Josh explained everything very good, very friendly and easily to talk to.
Thank you Joe mota for our new tempur pedic bed awesome service
Very bad at communicating with customers about delivery delays and have you waiting 1+ months for a couch. I’ve been pushed threee time with no care.
Great products and customer service.
Raul made our buying experience very easy and we will be returning for future purchases!
Joe helped us out he was great…. We’re so happy with our purchase. thanx Joe
Amazing promote joe meow!!
Joe was very insightful and professional while helping us with our purchasing a new bed. Would highly recommend coming here!
Joe was a great help in picking out a new mattress for us. 👍 Even played some bluey music for our 1yo! 🎵
John was very knowledgeable great sales guy
I had an exceptional experience working with Joe Mota here. From the moment I walked in, his professionalism and knowledge were both evident, making my furniture shopping a breeze. He took the time to understand my needs and preferences, offering valuable insights and recommendations that helped me find the perfect pieces for my home. His friendly demeanor and genuine care for my satisfaction truly set him apart. I couldn't be happier with my purchases, and I highly recommend Mr. Mota to anyone in search of quality furniture and top-notch service.
Best salesmen Raul keep up the good work
joe mota gave great deal, very nice and helpful person. I recommend everyone to go to him for good deal👍
Joe Mota provides the best service. He showed us multiple options so we could make the best choice for us.
Coming down to Ashley Furniture store now for the past few months purchasing new luxurious furniture for our home I would like to give a special thanks to Gabriel for all his kindness and knowledge of leading us in the right direction with no hassle!!! Gabriel and Vijay have been a blessing giving us a smile as we walk out!!! Thanks again so much!! #1 Store and AMAZING SERVICE!!
Joe mota was great with showing me and girlfriend the best prices and best beds and couches! 10/10
Had a great experience with John and the team ! Thank you guys
Great service from Jose Mota!!!
Ashley Furniture Modesto promises, but does NOT deliver. On December 20th, we purchased over $4,000 worth of furniture from the Modesto store and were promised delivery in a week. It is now January 27th, and we’ve only received one item out of three—COMPLETELY UNACCEPTABLE! We’ve cancelled the remaining two items! In addition, not one person from that store has reached out to us about this—HORRIBLE CUSTOMER SERVICE!! We will never purchase from them again!
Customer service is outstanding!! Jennifer was extremely helpful and knowledgeable and there when I had any questions, at the same time NOT riding my back or being invasive. Reasonable prices and overall a great experience!! Thank you to Jennifer as well as her manager Geri, for making shopping (which is always fun) an even greater experience!
Great customer service. Good deals and received discount. Gabriel was very informative and knowledgeable
My partner and I came in with already knowing exactly what we wanted. It was an easy process completing our purchase. Thanks to Josh we completed within 30 mins and now we wait for our new dresser !
Josh was great explained everything to us we left satisfied.
Jennifer Lewis is amazing, she helped me with all of my shopping needs I had a lot of question and took a lot of time looking around! I purchased my recliner and will be coming back for my adjustable bed !! Thank you Jennifer!
My first time in Ashley Furniture in Modesto, CA. I was so pleased with the help from Joe picking out bar stools. I bought 4 bar stools and I’m so happy!!!! I will definitely be back.
Great customer service. John was great in helping us find a couch.
My wife and I were in the market for a living room set. Visited many furniture stores. Customer service is a priority to the both of us. Ashly HomeStore in Modesto topped the list. They offered top excellent customer service from Sales Reps to Manager. Our sales man was Josh which made us feel welcomed and not pressured. He took his time and gave us an excellent deal. A week after we decided to changed an Item and called the Store. I initially talked to Laura which she was curious and prompt. She then transferred me to Geri the manager. I was able to switched an item which was higher in price. Without any hesitation, she offer to eat the cost. Our experience was excellent overall. I highly recommend this place :)
angela was so nice and helpful. she made my experience there easy and she knew just what i needed.
Gabriel was really helpful while trying to pick a bedroom set out for daughter. He walked us through everything we would need and want in a bedroom set. Let us explore the mattress. Overall great experience.
Friendly environment and knowledgeable in store, delivery smooth & earlier than scheduled (always good) and I'm comfortably watching football playoffs in my recliner. My doggo loves it too.
First time going to Ashley Store I went to buy a dinnette set ,I could not believe the price of there furniture, people so nice ! No line in and out, thank you Jennifer Lewis
I can't remember who helped us but he was very friendly and accommodating. Knew his stuff and managed to find everything I needed on a quick turnaround.
Gabriel was very helpful but not pushy. I went in to just to look but listened to what my needs were and pointed me to my favorite piece on the floor. I ended up buying that day.
Gabriel was an excellent salesperson. He greeted us right away when we walked in the store and asked our name which made the experience more personal. He listened to what we were looking for and showed us many options. He also let us take our time in deciding without any pressure. It was the warmth and welcoming as well as the patience and understanding from Gabriel that ultimately led to our decision to purchase. Gabriel explained everything clearly with the purchase and delivery instructions and let us know we can contact him with any questions. Gabriel truly gave us a great experience with our visit to the store!
Jen was very helpful. Patient while we shopped and didn’t hound us. She checked in but was very understanding of our needs and helped us make a decision without worrying about upsaling.
Gabriel is amazing! I have ordered furniture through him twice and he always offers seemless service without badgering. You can guarantee you are getting the best price and experience! Thanks Gabriel!
Angel was kind, efficient and helpful. He made the process easy and he also was very knowledgeable on the items at the store.
We found what we were looking for at a very good price.
Had a great lovely experience with John and Mr Singh. Great patient helpful people. Thank you so much!! Ashley Furniture 5 stars!!!
Vij and John were very wonderful and treated me and my family great. My experience at Ashley Furniture was 5 star quality.
John R ,Great customer service help my father with his purchase. Good man
Josh is the guy to go see! Super helpful and very polite. He will get it all done
Jennifer was very helpful and kind. She helped my husband, who is confused on chemotherapy. Very lovely store.
Gabriel S. was incredible helpful and patient while we were shopping for a new bedroom set. He was readily available to answer any questions we had and happy to help us when we returned back to complete our purchase!
Josh helped us find the perfect beds for our kids. We love Ashley Furniture!!!!
Jennifer was very helpful with our purchase.
Shout out to Vijay & John!!! Thank you guys for your help and making things super fast and easy. Definitely will be going back for my next purchase.
Joe was the most helpful guy right when I walked in he was very helpful with what I wanted and my taste he’s one of the best he gets you what you want!
It was a great experience at the Ashley Modesto. Joe took the time to listen and show me the purple base and its benefits because Ive had back pain. The place is clean, great ambiance and a wonderful selection. I’ll definitely be back and hope Joe’s available to help me!
Amazing manager and Sales associate names Gabriel. Helped my family members and I with our purchases.
Great customer service
Came in looking for a dining table and had the easiest experience purchasing one. Jennifer and all the employees that helped us out were very friendly and assisting! Would come back again for sure.
I cancel this order.
Very bad service
Great experience with Ashley Furniture!
Couldn't be any happier with our new furniture we got from Ashley. Our home looks amazing
This place has professional friendly has plenty of inventory and I really enjoyed my experience there. I highly recommend it.
Everyone was very nice and friendly
I had been shopping for months for bed room and living room furniture. I must have stopped by Ashley store 4 times and I am so glad that I kept going back Angela, thank you for everything and for your patience. I will be back for the living room soon. Everyone there are very helpful. So satisfied with my purchase. Great place to shop.
I saw a couch on there website that I am coming for ! I NEED a new couch and I Love the one they have ! Hold on too that v Couch I am coming for it ! Love Ashley
From the moment I walked through the doors till it was time to make a purchase Yerman was there walking me through the steps and provided excellent service!
Fantastic place. I’m buy all my home goods here! Customer service is spectacular. Gave me free dishes with my purchase! Definitely will be a loyal customer!
Joe was very helpful and great and nice .he helped us through everything for buying our set.
Courteous, well informed and thorough! Highly recommend!
Angel was awesome An so patient with my family. I will be recommending him to anyone who needs furniture. Thank you Angel for your exceptional service.
Angela thanks so much for all your patience and dedication today ! Amazing appreciate your help
John, Geri, and Vijay all were fantastic today. We were able to get the sectional and a bunk bed for are young girls and they were able to save us some extra money with the Black Friday deals. Can’t wait for them to arrive in a few days. Thank you.
I really appreciate this store. They associates and their managers are very nice and friendly.
Furniture
(Translated by Google) Jose Mota treated us very well, very good service 👍🏼 (Original) Jose Mota nos atendió muy bien muy buen servicio 👍🏼
(Translated by Google) Good service from Joe Mota (Original) Buen servicio de parte de joe mota
Raul was amazing. We really appreciate him, his patience, his knowledge of the sofas. 'He was so very helpful. Please thank him for us.
Joe Mota :Great customer service
Very satisfied with my experience. The manager price matched a competitors price and got me a great deal on shipping.
Way over priced
Walking in to the store great experience right off the the start. Selection was great. John was amazing! Very happy go lucky kind of guy! Go check him out. His service exceptional.
Angie at the Modesto a store was excellent she was very knowledgeable and helped me get exactly what I wanted. Thank you again Angie
Joshua was very helpful and had great customer service. He gave us our space to look but was also super helpful giving us several different quotes. We had went to Ashley’s furniture first and then look at several other furniture stores but came back to Ashley’s because of the quality of the products and because of the customer service josh has provided.
Easy place to shop. Friendly people. No high-pressure. Good selection.
Gabriel in the modesto,CA store was such a big help in helping us choose our mattress and gave us a great warranty! We have already purchased a couch before and will continue to have our furniture purchases at this Ashley store!
John is a sweet caring man. He helped us and soo friendly. VJ was soo helpful and really nice.
When we walked in we were greeted by Josh, he had asked what we were looking for. I told him and he showed us a great deal that i ended up buying and was not pushy at all and didn't hover. He gave us our space and was always around to help if we had questions. He is a very kind, friendly guy with a positive attitude and a great sense of humor. He informed us of the 1000 dollars off on the mattresses because the sign was not up yet. They should have a josh at every store!
Vj and Gabriel did a great job, they made sure that we received a honest price for Quality Furniture. Thanks!
Very knowledgeable, friendly, easy to work with
Great service will be back !
Crystal was extremely helpful. She hand held me through the process of selecting an entire bedroom furniture set. She’s the best!
Just had the best experience at Ashley furniture. Gabriel took very good care of us and was able to help us in making the right choice. Was very comfortable talking to him.
Gabriel was a joy to work with. Very kind and not pushy at all. Very knowledgeable and was great about explaining options. Very patient with me as I looked at several pieces of furniture.
Josh was great and helped out alot 👍
After ordering a couch and loveseat, August 19th, I was given an estimated delivery of September 12th. I received a delivery confirmation on September 8th that the delivery would be there September 12th. On September 11th, I received a text confirming the delivery between 3-7PM, so I took off work to make sure I was there. The time came and went. I NEVER received a phone call, email, or text that it was not coming. I had to call them and find out that the couch set was on back order and that it would not be here until October 17th. Same exact thing happened and after taking another day off of work to be there the 17th, they only had one piece of furniture and said the other was again on back order until October 18th. Today, I called and they said it was back ordered again until next week. A family friend said they waited 8 months for their furniture to be taken off back order. I will never buy anything from them. Especially since I had to continuously call just to find out why my furniture is not being delivered. They never communicated with me ahead of time and just expected me to keep taking days off work for them to NEVER deliver the product.
Thee associated was very helpful and gave me time to decide about making my recliner purchase. Very helpful and explained everything very well. Although I was a little disappointed when I ask if they deliver to Patterson and when he said yes I thought great because my purchase was to help with my back and then when he said they don't deliver but 2 days a month to Patterson I was hoping I would have it sooner. ☹️ but not being delivered until October 25th.
Joe was a very big help. Very committed to his job and very personable. Best experience ever.
Very pleasant experience with the salesman
Great options to choose from!
Jennifer was amazing! She answered all our questions and was so patient. She’s great!
Very nice place. Lots of displays to choose from. Thank you Josh for your customer service. I’ll definitely be looking forward to my next purchase.
The best
Professional and personable !
The customer service was prompt, helpful and enthusiastic. They went out of their way to help us with our purchase. Reasonable pricing too.
josh was amazing he was so cool and so sweet he help me buy a chair it was so amazing i’m so grateful for my experience.
Awesome Store. The team and attitude is amazing. Thank you Jennifer for the great store and overview of the company.
Sales associates very professional, polite and helpful.
Excellent customer service, friendly and knowledgeable.
Had a great experience. Our salesperson Josh was amazing and helped us get the dining set we wanted.
Very great informative & efficient help Thank you Josh& management
Jennifer was awesome with finding me the perfect couches! She has a great happy personality!
Great experience at the Modesto Ashley furniture store! They are super affordable with a wide selection. The staff was friendly and went out of their way to get us the best deal on our purchase. Angel was our salesman and was really helpful.
Great shopping experience. Angel helped me find what I wanted. I bought it. Done.
Angel did a wonderful job assisting in our furniture purchase.
Jose Mota was just extremely helpful and made my shopping experience so seamless. Will definitely return and recommend to family and friends. Oscar T
Service was very polite n informative on each itemz involved, n, gracious on interactions. By the way , crystal thk u fr ur assistance on directing me to my choice of bed, which great n fitz to my comfort, ur blessing in my life in tht area of furniture, great job n u will c me again in the future……!
It was a really good experience joe was really helpful and nice very would come again
Josh was super helpful and made our shopping experience super fast and easy. Thank you again Josh for helping us and making our shopping experience wonderful!
We came in and Jennifer Lewis helped us with exactly what we needed. Super helpful and friendly. We left happy with exactly what we needed. Will be coming back for more things and asking for Jennifer.
Gabe was awesome to work with. No pressure sales staff. Very knowledgeable about their products and listened to our needs. Great experience!
Great experiences shopping come from great people, generally. I'm not much for furniture shopping so when I have to do this deed, I only want to do it once. Ashley has above average furniture at very competitive prices and here, on Sisk Rd Ashley, you have to ask for Yerman. Yerman is the guy who made this experience an experience. Yerman was EXCELLENT. He wasn't pushy and gave me plenty of time to look at everything and if I had questions he had knowledgeable answers. Thank you Yerman and Ashley Furniture. My new bedroom set is delivered, put together and looks great.
Joe was very helpful. Thank you
We were browsing for lamps and we felt like we were being ignored. When we went looking for someone to help, Gabriel was quick to make it up and get us the help we needed! Thank you!
Josh was awesome! He helped us find the perfect sectional for our game room. Amazing service. Thank you to Vijay as well for your great service!
Jennifer was amazing, super attentive and easy to work with. VJ the store manager was great as well came out just to thank me for my purchase. Will continue to return to Ashley Furniture Store because customer service is great!
Great customer service from joe and vjay!!
Joe is super helpful! Great prices!
Good customer service from Angel and the manager. Had a backorder issue with a recliner and made it right by giving me discounts on a better one.
We had an excellent experience. Jennifer made things happen.. Thanks!!
Thank you Joe for helping me choose the furniture and matters for my child. Ashley furniture has the best customer service.
Josh was awesome he was very helpful thanks again!
Great service and quality products
Josh and his manager vj are awesome 👏 Now I had the bed and mattress of my dreams thanks a lot guys 💯 recommended they approved us very quickly for credit. Thanks so much!
We bought a Temperpedic mattress from Ashley Home., it was a great experience! Joe and all the staff are extremely knowledgeable, helpful and friendly.
Great experience
awesome service so helpful and patient
Joe Mota was very helpful and knows his products very well, appreciate all the help
Josh did an amazing job in getting my bunk beds and mattresses for my daughters.
Josh and his manager Geri were very helpful and knowledgeable. They helped me pick out a really nice recliner. I will be back for sure to buy something else.
Go with Joe!, really great help 👍🏽
Josh was very helpful made our purchase super easy and quick I am definitely coming back for future purchases.
Great experience! Yerman did an amazing job and got us a great deal on our new couch!
Very good prices and customer service 👍
Angel was great. He was very knowledgeable!!
We went in for the Labor Day sale, hoping to find a deal. Josh helped us find the Kitchen table we were looking for. He was very patient and answered all our questions. We could use more employees like Josh in retail. Thank you!
Our experience at Ashley Furniture was wonderful thanks to Crystal who welcomed us from the moment we saw her. We went in to look for either a bed or a couch and happily left with a bed purchase. Thank you for your patience and help Crystal! The manager Geri was also helpful during our visit.
BJ & Gabriel were amazing with our purchase. Thank you, we really appreciate all the help.
Friendly sales representative
Salesman was very pleasant. However, I feel he was not knowledgeable in the item I was looking for and did not know what it was until I found it and showed him. I wanted a queen size bed and he ordered a full size and it was caught before finalizing my purchase. However I’m very concerned that when it is delivered it will be full size.
Joe helped me..answered all my questions...very personable...my reason for ordering in store instead of online..
Raul and Vijay helped us with all of our purchases and financing and were both very helpful and a joy to work with. Raul was very patient and knowledgeable about everything we purchased. I recommend both of them very highly for all of your home needs. We love everything we purchased from our bedroom set, to our living room set, to our dining room set. Thank you again Raul and Vijay for everything that made our shopping experience so enjoyable.
Raul was very helpful and professional. Took into consideration what we wanted without pressuring us. Appreciated his help very much.
Josh C. Was a great associate to work with. He was very attentive to my Mother's needs. He listened and showed her what she was looking for. He explained the product, the foam cushions, and discussed the pricing with her. He was respectful and informative. She loved the furniture but his excellent customer service is why my mother chose to make the purchase.
Check this place out. Gabriel is the man! Bought a new dining set! Love it!
My husband and I just bought our house and were in search of new couches. This was our second furniture store and right away we were created by Josh, the sales rep. He was very helpful in our search by answering questions, and being personable without being evasive. He helped us find the perfect couches, he found us what we described to him to the tee. It was honestly a great sales experience. Josh is great at what he does, he wasn't pushy and made sure to find what best works for us. I will be making future furniture purchases with him.
Crystal and her manager were very helpful and had wonderful customer service. Great store and friendly staff who aren’t overbearing and allowed us to shop. Highly recommend Ashley Furniture!!
Raul Dev VJ were totally awesome! Got us in and approved for our new dining room table within 30 minutes! Best customer service yet!
Gabriel was great! He helped my dad get a beautiful sectional. He even got us a deal of a few hundred off so we nearly got the 5 year protection plan for free. We were in and out super quick and everyone was very kind! Thanks all!
My husband and I just bought our house and were in search of new couches. This was our second furniture store and right away we were created by Josh, the sales rep. He was very helpful in our search by answering questions, and being personable without being evasive. He helped us find the perfect couches, he found us what we described to him to the tee. It was honestly a great sales experience. Josh is great at what he does, he wasn't pushy and made sure to find what best works for us. I will be making future furniture purchases with him.
I liked overl customer service. And the quality of mattress. I haven't been happy with other mattresses at other stores. Hopefully this will work for me. 🙏
Raul was amazing!! Thank you for dealing with me and my husband! I know we were difficult! Thank you Vijay
I had the best experience shopping at Ashley's. I saw a couch online that I wanted so I went to the store to look at something similar before purchasing it. Yerman,Vijay and Geri were very helpful. They explained clearly the financing options that are available and gave me a good deal on the couch, a living room table set and the delivery. The delivery was on time. Not one issue with the whole process. Very pleased.
Vijay and Gabriel are very helpful
Update on our purchasing from Thursday with Josh and Vjay excellent customer service. Came back to add a mattress protection and Vjay was extremely helpful! Thank you again guys. We’ll definitely come back for future purchasing.
I had amazing service. I will definitely be back to purchase our bedroom set. The manager and representative Crystal are very attentive and very patient.
(Translated by Google) Very kind young Yerman explained all our doubts very well (Original) Muy amable el joven Yerman nos explico muy bien todas nuestras dudas
Thank you Josh for your friendly and knowledgeable service at the Modesto Ashley Furniture store. We appreciated all your input making our sightseeing excursion into a purchase. God bless you!
Thank you Josh for spending so much time with us. We apprereciated your friendly, and knowledgeable service. We will look you up with our other household needs.
First time here and I loved the one on one customer service with Crystal Marquez. She helped us find the perfect furniture for our family. It was really easy to get financed and left the store with a whole couch set :) 10/10
Chrystal was super helpful finding the perfect bedroom set and other household furniture. Thank you Geri for helping us to make our visions come true.
Great experience here we got a sofa loveseat and chair. VJ and Yerman were very helpful and open and gave us our options and also gave us space to think things over.
Had a great and easy experiences buying living room furniture. Our sales associate, Yerman, was easy going, friendly, honest and very helpful! The manager, Vj was very helpful, as well. If you’re looking for any home furnishings, I would recommend Ashleys in Modesto, and that you ask for Yerman!
Joe & Gerry ….. top notch getting EVERYTHING in order from Sale,,, financing,,,,& delivery….could not ask 4 more…..
Great service but my order has Been rescheduled a month from original purchase if you want furniture at a Quick rate go next door to big lots
Marissa was very helpful!
Joe and Jerry are amazing, got me what I wanted and saved my husband a lot of money. If you’re looking for any furniture stop in.
Marysa and Vijay were rock stars today. No pressure. Very professional. We will be back!!
Great customer service by Raul very nice and answered all my questions helped us figure out exactly what would be best for us and great sale prices too! Really caring & kind.
Actually, I had to change my review from 5 to 1. After ordering a couch and loveseat, August 19th, I was given an estimated delivery of September 12th. I received a delivery confirmation on September 8th that the delivery would be there September 12th. On September 11th, I received a text confirming the delivery between 3-7PM, so I took off work to make sure I was there. The time came and went. I NEVER received a phone call, email, or text that it was not coming. I had to call them and find out that the couch set was on back order and that it would not be here until October 17th. Same exact thing happened and after taking another day off of work to be there the 17th, they only had one piece of furniture and said the other was again on back order until October 18th. Today, I called and they said it was back ordered again until next week. A family friend said they waited 8 months for their furniture to be taken off back order. I will never buy anything from them. Especially since I had to continuously call just to find out why my furniture is not being delivered. They never communicated with me ahead of time and just expected me to keep taking days off work for them to NEVER deliver the product.
We had a great experience working with Crystal. She was very caring and helpful when it came to meeting our mattress needs. We also appreciated her willingness to work with us as she was very informative. The store manager was also kind and professional. All together, both Crystal and the store manager made the search and buying process swift and easy for us.
Crystal was a very accommodating and knowledgeable to her work. She did an awesome job helping us to choose what we wanted and giving us ideas the right way. She is very patient and nice to her customers. I even told her Manager on duty that Crystal is the best and don’t let her leave this store. We’re looking forward to see her again for our next visit.
Joe M was really helpful with us
Angel was very professional and easy going making our experience a pleasant one thanks Angel
Great customer service. Store manager even introduced herself and ask if we were good. Which we were. I’ll go back in a heartbeat.
Crystal Marques was very efficient and knowledgeable. She helped us purchase beds for our granddaughters. She made sure to answer every question we had. Best service, we will be back to purchase from Crystal.
Vijay and Yerman gave us such a good deal! They were very good, polite and professional conversationalists. Very helpful and fast! We appreciated their service.
Crystal & Vijay SM gave me excellent service & not to mention an awesome deal on my furniture!!!
Went in with a game plan and Yerman was easy to work with. I’ve never worked with Ashley staff because I was always scared of the prices but the staff really go above and beyond. I’ll be doing more business with Ashley in Modesto, Ca.
Joe worked with us, didn't follow us and pressure us but was with ear shout while we shopped. Financing was so easy and Joe even got us a deal on that we wouldn't have gotten online. Thank you Joe Mota
Angel is very helpful Thanks
Crystal is amazing! I am a realtor and stager, and have been purchasing at Ashley’s for the past 4-5 years. I refer my clients to Crystal and she always takes care of them. I would highly recommend asking for Crystal at the Modesto store, she will definitely take care of you!!!
Joe and Geri were awesome! They listened to our concerns and help us get to a level of comfort with our purchase. Geri was able to answer any questions that Joe was unsure on. I would recommend shopping with them
Thank you for the great customer and all your help Karissa!!
Rosie was helpful and informative and found a media center from the website (not displayed) that fit what I wanted perfectly just by listening to what I had in mind. Not all staff respectful, and Ashley nearly lost my business because of that salesman (we declined help since we’d been helped by another salesperson on an different day, and just getting final thoughts and double checking measurements). He continued pressuring, claimed to be the other person’s buddy that assisted with her sales, all the way to high pressure sales closing techniques.He made for an extremely unpleasant visit. Thank goodness for Rosie (and Serita)!
Crystal assisted me in finding the perfect furniture for my rental property. Her knowledge in color coding and design of the furniture recommendation based off the house layout was superb. The property is always receiving compliments on the beautiful furniture design. Thank you Crystal 👍
5 stars all the way!! Crystal helped my husband and I find everything we need for our new home. Great service with no sales pressure. Phenomenal experience shopping here.
The staff was incredibly welcoming and helpful, especially Rosie. I would definitely come back!
We went to Ashley’s to look for new dining chairs and a sofa bed. Crystal was the sales agent who helped us and she was amazing!! She walked us around and showed us all the different options within our budget. Down to material, color and comfort. She listened to all of our needs. I will definitely be back in the future to see Crystal!!
Crystal helped me purchase new bedroom furniture for my daughter's room. She was very prompt to respond, listened to what I was wanting and provided lots of options for me to choose from. She was not pushy but available and kept in good contact while I was deciding what to purchase. She made it convenient for me to complete the purchase from home, and worked her magic to get me the perfect delivery date. Thank you Crystal for all your help!
Went with progressive leasing joe helped so much thank you joe Mota and dev for your help.
Jennifer was amazing to work with! She helped us furnish our new home! She even helped me select the best tempurpedic mattress. It's the best purchase we've made. Go see Jennifer at Ashley in Modesto!!
My sales person was Jennifer and she was absolutely amazing! I won’t be dealing with anyone but her from now on.
Joe - Joe was patient, kind, and no pressure. He practiced active listening and understands people. He connects. Never met him before until today. He and his manager did great team work.
Josh was AMAZING! Super helpful in getting us what we needed and more. I appreciate how real and understanding of our needs he was. Definitely would come back to see him.
Joe was very helpful, friendly and had amazing customer service!!
I was greeted at the door by Raul, who helped me find exactly what I wanted after providing good options. I really appreciated his professionalism and efficiency so that I will receive my furniture before my company arrives next week. Many thanks Raul!
Very helpful and fast service. My second time buying furniture Love it
Ashley employees are courteous and helpful the store sells alit of great furniture. Very good experience all the way around.
Sumpinstrange goin' on here! For the THIRD time, someone's algorithms are super messed up. Seems of I shop in a store NEAR Ashley, I get FALSELY TAGGED as an Ashley shopper. I have NEVER shopped at Ashley. No offense, but I don't need new furniture. Maybe in the future???
I was just there on Friday went in looking for a bedroom set. Gabriel was our sales man & he was great! Did not pressure us but gave us all the information! Ashley Furniture is good quality & built to last! When we are ready for our living room we will definitely return and ask for Gabriel.I would suggest having some candy for customers that have kids.
Everything we found was great
Do not shop here. Waste of money. They are nice at first, but once they have your money then no professionalism at all. I will never ever will go again.
I ordered a couch. They selected the delivery date. I received a text and email to confirm the delivery date, I confirmed. The day before the delivery, I got my old couches removed. That same day I got a confirmation text for my Ashley delivery the next day between 8-12. I called in about 1:30 and they said I was scheduled for delivery today but it didn't go out and there are no notes. They opened a case and said I should hear back in the next 48 hours. Now I have no couch for who knows how long. If I am a no call no show after confirming an appointment for my job, that is grounds for termination. I don't understand why the company is run this way. I appreciate you reaching out but its too late. I called 6 days in a row and no one could give me a reason why the delivery never showed up and why no one called me. No one would tell me when my delivery would be. I canceled. What a terrible way to run a business.
Salesman was very pushy. Reminded me of a car Salesman!! All we wanted to do is look to see what they had .
I had an amazing experience here as everything was clean and tidy. Customer service was fantastic as I was well greeted and well taken care of! Furniture was delivered in only three days and it is great quality stuff. Definitely will be coming again for future purchases!!
We had the same issue with the warranty people as a previous customer. We bought the warranty for a sofa, less than a year in we started having issues. The warranty company came and said they needed to order a part. We called a month later, they said the part was on backorder due to shortage caused by Covid. Called again a few weeks later the person on the phone said they discontinued the couch and she would email her supervisor and they would follow up. We're a week in still no call. Worst customer service ever, I'm over all the lies that we were told when we purchased a $4,000 sofa.
Gabriel
Very nice showroom and friendly staff. We selected a dinner table and 4 bar stools. Delivery was easy to set up and arrived 2 days later. Our furniture was set up for us in house. Seamless operation and I had a great experience.
I usually never write reviews, but this warrants one. I purchased a mattress from here that I was told had a ten year warranty. My mattress is now damaged and I called to start the process of getting it replaced, but I have had to jump over numerous hurdles for no apparent reason. In the end, after many attempts to just get help from customer service, my case was closed without it being resolved. At this point it is apparent that they are making any excuse to not honor the warranty I should have the right to use. Do not buy from here unless you'd like to spend thousands of dollars and leave with nothing but a headache.
We were helped by serita and she was sooo nice and helpful! She was able to show us a variety of couches that fit our needs and was very easy to work with. This was my first time shopping with Ashley furniture and I would recommend it again!! And also very happy with my couch. So comfy!!
We had a wonderful experience. Great service and price. Would recommend Ashley Furniture.
I was welcomed when I walked in. I ordered what I wanted, and was out in no time. Made me very happy!
They had what we wanted, we bought it!
Went in specifically for a mattress for my son during holiday sale. Josh, the sales agent greeted us respectfully and while initially guided us to mattresses sold in the store was very receptive to and price matched the mattress I had pulled up online. Even understanding to my situation offering drop ship service. Very pleased with our experience. It saved me from going to multiple stores to compare shop on the same day. Great experience!
Went in today to look at the decor ready to buy. Asked a question and the guy was condescending. Walked right out!
Was in the Modesto location about month ago and over heard a convo with the store manager Geri and another employee. Geri was talking down to this employee and over all completely rude. I had intentions of purchasing a mattress and bedframe but after hearing how Geri treated her employee I walked out and will not be returning. I also have a son in his 20's who is a college student looking for a part time. I have told him and his friends to steer clear of this place. Its sad that with all that is going on in this world, we still have people who treat other people the way Geri was talking to another human being. Overall saddens me.
Lady who took care of us was so rude throughout the whole Time we there! No respect ! We let them know exactly what I wanted and they kept offering other things after we did the purchase they kept hurrrying us to leave, keep in mind there were no other customers but us at the moment! The made a big fuss to give us an invoice/receipt We ask for a dally to take the big box to our car and they said they had none when we saw one in the bad. Very unprofessional and rude
Beware! My wife and I purchased 2 leather like recliners from Ashley furniture. We were talked into purchaseing the extended 5 year warranty. One and half years later, one of recliners has started to make a knocking noise when raising .We have called the warrantee people several times as well as the store. Have gotten the run around for 5 weeks.They never return our calls. Beware!! They will take your money, afterwards no customer service.I have lost all faith we will never set foot in Ashley furniture again. Stay away. Update Ashley furniture is refunding our extended warranty money. What a headache . Up date Ashley furniture is refunded extended warranty price The store experience was good the extended warranty people were horrible.
Great products and decent prices
Always find something there that meets my needs. Happy with the furniture.
Salesman was great. Great experience in the store. Waiting for the couch to be delivered.
Salesperson, Joe, was kind of slow and had an attitude when I called about a late delivery. He messed up the order and did not communicate all the details of the delivery. I have ordered through Ashley before and have had wonderful experiences other than this one.
I was very impressed with the quality of furniture at Ashley’s but even more impressed with our sales person Raul. He was very knowledgeable and creative in his suggestions for the combinations of the pieces we chose. We are waiting to have new flooring installed and then delivery of our beautiful furniture soon. Thank you Raul and Ashley’s
Friendly. Good quality.
Serita provided excellent customer service. She was patient and at no time did she pressure us to buy anything. She was very knowledgeable pleasant to work with.
Manager(Gerry) is very disrespectful and rude: came in one week prior spoke to joe and was offered a discount for next time and give his card, and this time came back and rosie attended us and joe approached us seeming upset or shocked that we didn’t approach him, anyways he then asked many questions about our personal lives relating to what he asked us last time, and then when time came to pay he was unable to offer the discount and couldn’t remember anything anymore😨then the manager also was no help and started being rude and saying how we needa go back and see if it’ll even fit through our doorframe even though we already spoke to Rosie about this. So in the end they lost multiple purchases from us:) thank you for wasting our time
Gabriel has helped me with my last two purchases in store ! He extremely professional, made us feel confident about our purchase and not pushy what so ever !!!! GREAT CUSTOMER SERVICE! Only thing and this doesnt reflect on gabriel but the sales man at the front of the store greeting me who by the was scooping me out before I even walked in Raul, really unprofessional! The gentleman got extremely upset that i decided to make my purchase with another saleman, “ Theyre with me she didnt say she wanted you ”, “but when she came in she said she was just looking!”, “ ok i guess you can have this sell”
Had to drive a 2 hour round trip to replace a broken TV stand. Loader said slight damage to box check all was good. Nope. Broken parts. See if they compensate me for my time and effort.
Josh was amazing. Very knowledgeable and helpful!
(Translated by Google) Joe is the best, the truth is that he helped me a lot in everything. I recommend them 100% (Original) Joe es el mejor la verdad me ayudo mucho en todo se los recomiendo al 100%
Josh is the best. He was so helpful and polite. He answered all my questions and knew so much about the quality and and design of the furniture. He helped me pick out my new set and it suits my family perfectly!
I had the best experience shopping for furniture at the Modesto store with Salesman Josh C. He was so knowledgeable and helpful. I have been looking to replace my furniture for well over a year and I will now have my dream room thanks to him.
We went to Ashley first than We went to other furniture stores including the one big one that advertised best price and quality than went to lunch and talked about what we wanted.We went back to Ashley we got what we wanted. And high quality with an lower price and without a sales person trying to change our minds about what we want Thank you Juan you even the extra mile to look up online to put together and at a very good value
I’ve been looking for a bed shopping on the Ashley website and decided to take a look inside the store and see if they have something maybe a little different that I would like I was greeted by a sales person by the name of Rosie who was fabulous. She was very informative we talked we laugh she showed me other options but me and her both like the choice that I’ve picked and if you’re ever looking for furniture take a trip to Ashley’s furniture in Modesto and ask for Rosie tell them Tracie sent you lol
Really recommend coming here. Serita let us take our time and we enjoyed picking every piece for our new home. Thank you
My salesman Joe Mota was amazing. Joe was incredibly helpful and made the process smooth and quick. Great personality :)Very happy with my purchases. ASK FOR JOE!
Just went to Ashley Furniture in Modesto, CA! Great service given by Joe Mota, his manager, Quang, and Mayra!! We knew what sofa we wanted, it was shown to us, we bought it, (it was available to be delivered, set up, and the old one taken away in three days) and were then on our way to dinner in about 30 minutes! Exceptional service!! Thank you! We'll be back!
Joe was very helpful and patient with me and my family while we made a decision on our couch. He answered all of our questions and was great at listing all of our financing options!
Headquarters offered 10%on line in store don't agree
Had the best person helping us pick out our living room furniture. Serita at the Modesto location was amazing. Serita listened to our needs and worked her magic. To say I'm a happy customer is an understatement...I'm elated! Your company should be proud to have Serita representing your business.
Great experience very friendly and patient thank you Jennifer. Definitely recommending to family and friends.
Gabriel and Jeri were amazing so helpful. Awesome customer service. Love our new sofa and my little girl is ecstatic with her new bunk bed. Thank you again.
Great service will go back again
Had a great experience thanks to Rosie! I completely recommend her she is knowledgeable and attentive and very welcoming.
Very nice staff entering and exiting the building. Glad I could take advantage of the sale that was going on with Tempurpedic. Salesman Joe Mota was super helpful in helping me choose what I wanted and even demoed the features of the adjustable bases to choose from. Even though he didn’t have to, Mr Mota offered to pick up, deliver, and even setup the adjustable base in my room. Not only was Joe super transparent with everything but also made sure to reassure and answer every question I had. So far I have only had my mattress and adjustable base for a day but I am super satisfied. Ashley’s Furniture also had another sale going on and I was able to score 4 new amazing pillows. Glad to see honest and hard working sales people and even great higher-ups to back up their workers.
Josh was great to work with! Helped us with picking a great bed frame!
My partner and I had the pleasure of having Joe service us and he made the experience as comfortable and timely as possible. He actively presented us with opportunities for a better deal without being invasive and without steering us away from our preferences. We will definitely be seeking Joe out for all of our furniture needs as well as utilizing Ashley Furniture for all of our future needs
Needed a couch right away since me and my partner had been waiting over a month to receive our order from a different furniture store. We were tired of waiting and decided to try Ashley’s. We were so impressed to have only waited 2 DAYS! This location has their warehouse nearby so they’re able to deliver quickly. They have a hefty delivery fee if you decide to get it delivered from this location and you automatically pay for the premium delivery. $129 was what we paid and we had bought a $900 couch. There was no option for the cheaper unassembled drop off unless you wanted to wait for it to come from Wisconsin. But you get what you pay for as the delivery drivers were exceptional - quick and careful. My only reason for not providing 5 stars was for customer service. First off, I felt there was a bit of hidden upsell from Gabriel. I wasn’t told by the salesmen that there was an option for a cheaper delivery fee - I had to read the fine print and ask him. Also my partner wasn’t given the full customer service experience from the salesman. I was the only one being addressed and it would’ve been better if she had been acknowledged. It could have been an honest mistake, but still, it was her money to purchase a couch and so she should have been included.
I spent $4000 for a large sectional and oversized ottoman. Turns out one of the pieces and ottoman were from an old manufacturer. Been fighting for replacement for 3 months. Because the piece and ottoman are completely different and super saggy compared to the rest. First ottoman also arrived damaged. New ottoman finally shows up not even wrapped in plastic. Just sitting in the back of a dirty delivery truck with dirty packing blankets. I refused delivery of the dirty ottoman. Why is this problem so difficult to fix. Hours on the phone, two technicians have come out and it’s still not right. I’m so over it 😠 I need furniture for two more rooms and I’ll be going elsewhere.
Buyers beware!! Ashely’s furniture is a scam!! I should have looked at the reviews showing they only have two stars! A friend of mine warned me not to buy from them! I should have listened!! After multiple calls and multiple delivery days of no shows, now they are saying they have no record of my purchase!! So I have to take them to small claims if I want my money back!! Beware if “Victoria” helps you!! I tried talking to corporate but Merced Ashley’s changed all the info on my order, so corporate doesn’t even have my information!! Full of un-filled promises! I was ripped off from Ashley’s furniture in Merced!!!! Always look at ratings before you purchase!!!
The worst 3000 I've ever spent on a couch it's been issue since the day I brought it home it's horrible cheaply made and the insurance is worthless they don't ever show up to fix anything I really don't understand how they are still I'm business.
Our sales person was Joe Mota. He was very respectful and was not pushy at all. He let us look around and didn’t bug us but when we needed his help he came right over. He also explained some other things about mattresses which was very interesting and although we aren’t in need of one now, it will be useful in the future.
We have bought a few items from Ashley over the years and come back because of the quality. We were met by Crystal Marques. She was informative and patient. She didn't pressure us when we told her we had a couple of place to look. We went back later in the day a purchased our furniture from Ashley. Thank you Crystal for a outstanding job.
They where very friendly especially josh
Sales Associates are kind ,but manager was extremely rude .She speaks to others as if you're a child. I suggest trying another place where there is respect for others . (Saturday)
The sales was not pushy like other stores and was very helpful. The prices were a bit high, but he tried to find us what would fit the budget we set for what the table.
We looked all over and finally settled on Ashley Furniture. Josh was very patience since we came back 3 times but he worked with us and was a great help. Shout out to our delivery guys especially delivering in the rain.
We drove 50 miles to visited Ashley Furniture Store in Modesto back in December. Where Mr Gabriel Sanchez help us when we bought our table. His professionalism and great attitude the perfect salesman. He made us feel comfortable.. So my Wife and I knew we wood be back.. We when back today and bought more furniture.. Mr Gabriel Sanchez made us feel right at home... Ashley Furniture Store has the best quality 👌 👏 👏 Thank You Gabriel Sanchez for your help 😀 👍
Josh was our sales associate and he helped us find a perfect sofa for my family, all while getting us the best price and having a great positivity filled attitude.
I ordered a bed for my daughter on the online store , shipping was fast along with a call letting me know time and day of delivery. Only issue was defective rails . The online customer service made me take picture's and send back in email , which I did , however they never got back to me in 24 hours like they said they would . So i called the Modesto store and talked to Geri . She immediately reached out to customer service for me and did exactly what she said she would do to help me in a prompt timely manner. My bed was literally fixed two days after I called her . Thats what I call excellent service by a manager ! Very impressed. Honestly I was about to return the bed and not ever do business again , because of Geri , Im going to purchase the rest of the bedroom set .
High pressure sales tactics. Doesn't accept returns.
Josh was amazing in helping my wife and I find the perfect living room couch set. We are so happy with our experience at Ashley Furniture!
Adela Parga assisted us in finding the perfect furniture set for our family and was very helpful in get us the insurance we needed to protect our furniture.
(Translated by Google) Thank you for your excellent work and kindness to Cristian in our purchase, new mind, thank you (Original) Gracias por su excelente trabajo y amabilidad a Cristian en nuestra compra nueva mente gracias
Good customer service at point of sale. Still haven't had our purchase delivered so can't comment on entire purchase experience. Salesman was very helpful in finding exactly what we wanted.
Prices are a little high then other places.
Adela was vey helpful when purchasing our bed!
Yerman has been our sales representative for a number of purchases. He is excellent at assisting in our searches, while allowing us to shop without pressure. You will always be happy dealing with him.
Purchased a Temperpedic mattress and base
I usually don’t give reviews , but I had one of the best customer service ever at Ashley’s furnitures , Joe Mota made sure my bed mattress and Box springs was delivered , notified me if I still wanted the Box springs if it was late , thank u will definitely shop here again 👍👍👍
Great Customer service! Crystal at the Modesto Store is amazing to work with she always goes the extra mile!!
We have shopped in the Modesto Ashley’s Furniture store for 3 different times, all have been pleasant have been greeted right away, very friendly but overall they always listen to what we are looking for. Always pay for delivery and set up its easy and convenient for us.
We arrived and was greeted at the door, asked if they could help us. We said we were just looking around. We found a living room set that we liked and the sales rep was right there to answer all our questions. We ended up purchasing a couch and love seat. Very happy with the experience.
(Translated by Google) Excellent attention 👏 (Original) Excelente atención 👏
Excellent service, knowledgable employees, great experience.
Joshua was the best! And the manager was also amazing!! They worked with us to get exactly what we needed! Highly recommend both location and Joshua!
Worst experience Gabriel RUDE. The manager passive aggressive do not come to modesto go somewhere else!
The sales person was friendly, informative an took us to exactly the piece we were looking for. He came to a palatable price very quickly.
(Translated by Google) The person who attended us was super attentive, we really liked the treatment (Original) La persona que nos atendió súper atenta nos gusto mucho el trato
The salesperson Joshua Cooley was dishonest with us about the item being in stock and when the delivery date would be. He claimed we would receive the item on November 23rd, but it never happened. We called a couple days later and we were told it is on backorder and we won't receive the item until January. Very disappointing! We won't be shopping here again.
Adela was the person assisting us with showing us the different style of sofas they carry. She was very friendly and helpful. Happy with our experience at Ashley's Furniture store.
Josh is the MAN! He helped my wife and I pick out the perfect couch and ottoman. He made the experience so easy. Thank you for making this easy and we appreciate you helping us with delivery day before my surgery! ❤️ Thank you Josh! You're amazing, see you next time!!
Seretta was our salesperson, she was awesome!!!!!
Thank you Josh for a great job.
Got a really pretty green velvet couch and ottoman from here, perfect mid century vibes. Delivery was great, highly recommend.
Cristian was very informative of all products and explained items in detail. He was very patient and listened to your needs and wants.
Great experience! Always easy to purchase. Sales people are all super friendly. We will continue to come back each time we need furniture!
Calidad y precios justos en todos los muebles.
They were great helping me with what I came in there for. I called back after I left to make sure it would fit to purchase over the phone because I was told I could do it this way. When I called and tried to do so I was told I couldn’t and would have to come back to store. Came in today to purchase sectional was told I could pick up from warehouse on Friday but would have to call make appointment. Called was told 2 pieces on backorder what??? And could NOT pickup on Friday.
Very satisfied
Our salesperson, Adela was very nice, was present but not obtrusive and allowed us to put together a package we were extremely happy with. We didn’t go into buy, but because we didn’t feel pressured and allowed to walk the entire store, we were able to decide while we were there.
Had a great experience with getting a new bed delivered today. The store itself was clean and the staff were friendly and helpful. After we picked our favorite bed, the sales woman walked us through box springs and bases and even set us up for a delivery only a few days later. Thank you! I’ll be back to the Modesto location when we’re ready to buy a new living room set.
Gabriel and Tarun where awesome great deals.
Had a great experience. Crystal was very knowledgeable and professional.
Don't trust these people. I spent 3000 dollars on a sofa set that is not washable even though Rick told me it was. He said the fabric was chenille which also is incorrect. The in store price is way more than the price advertised online for the same items at the same store.
Loved the store and the furniture. They could have a little bit better displays and not so crowded or pushed together.
My salesperson Josh went above and beyond in showing me all leather sofas and sectionals. He really listened to what I was looking for and was very patient with me and took his time showing me all features of sets I was interested in. He went above and beyond to answer all my questions and I feel confident I was given the best value for my money. I will be back for dining room furniture and will request Josh as my salesperson.
DO NOT BUY FROM ASHLEY Furniture,the quality of furniture is no good and warranty does not cover any damage
Do not but Purple mattresses there. Even though the brand offers a 100 night guarantee and encourages you to try the mattress for 21 days, Ashley furniture is in the business to screw you over. I thought they would honor Purple’s policy but no, they use contracts against you.
Furniture is cheaply made everything I've bought here has ruined in less then 6 months . Sales people are liar to . I was told I bought a leather couch lol that definitely wasn't leather. Will definitely just be purchasing through Wayfair in the future . Cheaper and better quality stuff.
Great, friendly, helpful service!
DONT BUY ANYTHING FROM THEM . me and my boyfriend bought a 1600$ couch from them and it came damage!!!! The arm was damaged and had no cushen to it ! It came flat . I tould the delivery driver he said if we call they will give us a new one ! So we kept it this was 3 months ago still no new couch and they give us the run around every time I call I tould them we don't want the couch anymore. They say they will call us back they never do . It's Messi yup my credit so I had to make a payment on it Ashley needs to make it right and give us our money back I'm getting the police involved this is so wrong of them worst place to get a couch 🤬🤬🤬🤬 To top it off I am adding to my review as I still have not received my money for the couch that I returned. I am beyond upset. This is unacceptable. I have been calling almost every other day just to get the money back
Jade was the salesperson that helped me. I was extremely impressed with her style. She listened to what I was looking for & then started showing me mattresses that met my needs. She had excellent knowledge of the products. She gave me all of my options from top to bottom but was not pushy in any way. I had been to many other places shopping for the same thing and came back to Ashley furniture because of Jade and Jade only as what I was shopping for could of been purchased at any of those other places. Great job Jade!
From the start I been having a bad experience. The Furniture was not delivered on time. Make sure to really look at the display furniture features because some stuff is not the same once you get it. Also, DO NOT buy their insurance its a total scam. I have a dinning set that I purchased through Ashley Furniture. I was sold this "Great insurance" was told it would cover stains, marks, broken parts, etc. This is a LIE they do not cover stains or fix broken parts. They start making excuses about cumulative damages. It is not worth the money. Don't waste your money.
Terrible customer service. $70 for delivery of a TV stand when I live 15 minutes away from warehouse. Then when I choose warehouse pickup they only are available a week later. Absolute trash company.
I advise anybody that's looking for a new furniture not to go to the Modesto Ashley store. I received my furniture delivery today The bottom of the couch is wood and it has 2 noticeable chips I went to the store and spoke to the manager he claimed that because it was delivered by a delivery company that they contract with and not directly from the store that they're not responsible for any damage. Nowhere is it posted in the store about them not being responsible. I was never asked to sign anything agreeing to their so called policy , nor did I sign anything when my furniture was delivered. My sales man didn't even support me. The manager claims a repair man will come and see if he can repair my couch . I spent ove 1400. 00 on couch and love seat and now my couch will get refurbished. So not good business!The first time my furniture was to be delivered they were a no show & they never returned my calls I was constantly having to drive to the store to speak to a human. PLEASE DON'T WASTE YOUR MONEY. My couch was poorly made the base of couch is longer on one side it over hangs the wood base , The fabric at the base where the studs are is wavy not straight like it is on the love seat
(Translated by Google) They sell pure filth, they don't work, I'm barely 2 years old with my armchairs and they've already broken three times, they come and fix them and they break again (Original) Venden puro mugrere no sirven apenas tengo 2 años con mis sillones y ya se me quebraron tres veses vienen y los arreglan y se buelven a quebrar
The worst decision I made shopping at this store. Change the delivery date own there own to 2 months and don't tell me. When I call back. They can't find my order number. Customer service doesn't even have any ans about the changes. Never shop with Ashley. Same thing happened with my friend, delivered the dinning table but not the chairs.
Very good 👍 👏 👌
Don’t come to this Ashley I order 2 beds for my daughters and they told me they will come in 2 months I waited and one of the beds came Defected and I talk to one of the managers And they just giving me excuses and haven’t give me a response.
We aware that they will charge you for delivery and setup & tell you after that your item isn’t able to be set up and just leave you with boxes !!! & when you try to contact them , they have your in circles telling you to contact someone else . & they never answer when you call. The man who delivered my items said he wasn’t able to do it because they item I bought tends to break when being set up & they don’t like being responsible for it . Basically they sold me cheap furniture !!!!!
Worst shopping experience I’ve had to date. Bought a 2,500 dollar couch on January 2nd 2022 - may not be much to you but that is the biggest purchase I have ever made. To start this off, I was paired with a salesman who obviously was trying to make a quick buck. He lied saying the couch we purchased had clasps on each section to ensure it would stay together since it was a sectional. Nope! Couch spreads and comes apart even if you simply sit on it. He also lied about the delivery date. He promised we would have the entire couch within 6 weeks - we just received the last portion of the couch 6 MONTHS later. We went through the absolute ringer for this couch. First delivery date was in March, pushed to April, later in April, then 3 different dates were given in May. On the 3rd delivery day in May, the guys knocked on the door with a BLUE couch, really? Finally, in June we are given the correct couch. Now, I see a 60 dollar charge to my account with no notice - I just happened to see it on my credit report. I haven’t purchased anything since January - no heads up? I’ve called the store 8 times now, either no answer or the woman at the front puts me on hold for 20 minutes. Why was I charged an additional 60 dollars? I’ve paid the couch in full, I have receipts. Why can’t you answer the phone or figure out what I am being charged for? This store is a joke, no one knows anything and I feel like I’m being scammed.
AWFUL! TERRIBLE! NOT WORTH THE HEADACHE!!! UNPROFESSIONAL! SLEAZY! I am so disappointed & disheartened as my family has been using Ashley's for years. Unfortunately, I would NEVER go back & want to return the sofa's we got! We loved our initial sales associate, however, when she left for the evening, her co-worker who was sleazy as hell, approached us saying "I received a text to take care of you." We kept saying "we know you're closing and we have an appointment for tomorrow." He closed the doors, gated them up, and was pressuring us to sign up for a credit card & buy "right now." We finally put our foot down & the ONLY reason we went the next day was because we are people of our word.The next day....We told our sales associate what had happened & she was so apologetic & embarrassed. Apparently this sleeze ball has done this before. The SALES MANAGER was trying to give us our couches for $400 MORE THAN the sticker price saying, "well I helped you yesterday so that's all I'm going to do." WE SHOULD HAVE WALKED. Our sales associate asked us to come back AGAIN to speak to the store manager. At this point, we were thinking, maybe we will get a deal.... -__-THE NEXT DAY.....We speak to the store manager who was nice, however, she gave us a measly $100 off for the "minor inconvenience." The prices on the furniture were still not correct & we had to fight to get anything off because they kept saying, "well we don't know how much we can give you because it's not the end of the day." such bull! WE SHOULD HAVE WALKED - LEARN FROM US!We were dumb & still purchased the couches. Upon delivery, they did NOT have all the parts, WE STILL DON'T AND IT'S BEEN A MONTH & the delivery drivers BROKE OUR TOILET PAPER ROLL OFF THE WALL LEAVING A LARGE HOLE AND DID NOT SAY A THING!!!!!! Had they said something, we could have dealt with it. Oh no....that's not the Ashley's way. So we called customer service who were DEMEANING, RUDE, INCOMPETENT, AND SO NOT HELPFUL!!! NEVER AGAIN WILL WE EVEN STEP FOOT NEAR THIS STORE! WE HAVE TOLD EVERYONE NOT TO GO THERE (which was dumb on Ashley's part because we know a lot of people who were looking & they refuse to go there now). GO TO LIVING SPACES IN MANTECA IT'S WORTH THE DRIVE I PROMISE!!!!
Nice place but unprofessional staff…..communication with customer not good at all so disappointed and also they judge people so fast
TERRIBLE CUSTOMER SERVICE DON'T BOTHER JUST BUY ON LINE WHAT ISN'T IN STOCK IN STORE OR ON LINE. CALLING, FORGET IT RINGS FOREVER THEN ON HOLD TILL CLOSING. it's a joke show!
Our sales associate was completely unprofessional, wasn't listening to my concerns regarding my toddlers first big boy bed... mainly the drop so I couldn't get a 12" or 15" plus foundation bed set because you add a frame extra that's a huge drop... she kept giving us these big thick mattresses. Finally I said thanks but I can't let my son fall 42" to the floor if it happens so where leaving. Then she started showing us low profile beds by that time I was done.... anyone ever shop w a 2 year old? No one wants to spend 3 hours being dragged around....
We got charged for a different sofa than the one we showed the salesperson. It was around 600 dollars in store but the one they sent was 800, and they would not refund us because we had signed the order already. The wrong sofa was added by the salesperson and we didn't catch it because we already were having such a bad experience. They could have at least made an effort to set things right.
We told the salesperson that helped us that we were on a budget and he proceeded to show us all the very expensive things. We later realized that they had charged us 200 dollars more for the couch we bought and they refused to refund that money. We will never shop here again and I pray that this company goes out of business so they can't give anyone else a terrible day.
They had an awesome selection of bedroom sets. John Riess helped me find the right bedroom set for my granddaughter.
Hi, My experience has been horrible with this store. I purchased a whole bedset including bed, mattress, night stands and dresser. The sale person Jose and the store manager encouraged me to order the items in separate orders, so i can receive item soon. I ordered the items in the store in 09/2021. So far i received the dresser, night stands and mattress. It has been 7 months, and i am still waiting on the bed. When i try to go to the store and complain about my order, no one helps. The store manager or the sale person won't even bother coming over and speaking to me, only the girls in the front would just keep saying, "we can't do anything." I can not get hold of anyone from corporate either. Every month i receive an email stating that i will be receiving my bed and than receive a call saying that i am not. When I try to cancel the order and return the items, the employees says that we can not return the partial order deliver as it has been so many month. I do not know what to do. I can not cancel just the bed as what i am going to do with the item I already have received. I do not recommend this store and never trust the employees. DO NOT EVER LET THEM TALK YOU INTO GETTING YOUR ORDER IN SEPARATEL ORDER OR DELIVERY OTHERWISE YOU WILL BE STUCK.
Sales Assiciate Serita was great. Knew her product and made the our purchase easy. However, when we walked into the store, another associate made a silly/stupid comment about my biyfriends height. Totally inappropriate, and Ashley almost lost a sale.
60% pressured on buying stuff but great place with great deals
Good
I ordered from Ashley home store and I feel like I'm getting the run around about my real balance. I picked up my merchandise in October of 2021 . I am always on time with all my payments! When receiving my first statement it was almost $300 more than what they told me my statement balance was going to be. I have tried calling and getting it resolved but nothing has been done. I honestly will never be purchasing from them ever again..
Big thank you to Josh and his manager! Definitely recommend you asking for Josh, he and his manger gave us the best deals on our bedroom set and new mattress!
Horrible customer service. I wouldn’t shop in store or online. This company is terrible in every department!
Bed Bugs!! We purchased a rocking recliner to rock our newborn to sleep. We picked the recliner up at the Ashleys in Lathrop Warehouse. After two days, my husband and I started getting unknown bites! We found the bedbugs on the recliner! Good thing our newborn didn't get bit. We can't even get a refund on the $500 recliner that we can't even use!
Beaware of the sales people in this store, especially John. He followed us around everywhere while we there, which was very uncomfortable. We ended up purchasing a 3 piece set, and he told me that If i didnt like it i have 72 hours to return it. I just had it delivered a day ago , and I wanted to go in and purchase the ottoman that went with the set, and I noticed online that is was MUCH cheaper then when i purchased it not even a week ago. I went into the store to purchase the ottoman and let them know i found it cheaper online and if i can get the refund of the difference, They totally flipped the switch. The manager was extremely rude, the sales associate John lied to my face as well as the managers face when i told him he told me we can return it if something happened. But they were not helpful at all. They already got my money so they did not care about customer service after the sale. I have shopped here many times as well as many family members but I will never shop here again. WORST customer service I have ever seen. BE AWARE do your research before you get there if you are gonna purchase from here. I can see why the store has a 2 star rating. Horrible people work here from associates to the manager. I never seen such horrible customer service. Go online and purchase, its a lot cheaper and they dont MAKE you get the warranty as well.
Worst possible place to buy furniture. Sales people say anything to get you to buy.I spent 4000.00 for a sofa on 1/1/22 with them telling me would be in in 4-6 weeks. This is the third delay after setting up 3 appointments and just not showing up. When ask to speak to corporate they give bogus number that goes to generic call center after guaranteeing it will go to "corporate" offices. Last three calls were over 55 minutes on hold with no pick up.Giving to attorneys at this point as the customer service and conflict resolution department of this company appears to be non existent and customer service company line is to lie and get off the phone in any way possible.If I can give anyone a recommendation it would be to stay away from these crooks like the plague!
My fiance and I stopped in here yesterday, while shopping around for a bedroom set. It's a beautifully set up store, and the salespeople are very attentive. Very clean. Easy to locate everything. Very professional. My only complaint is that we would have preferred to look around uninterrupted, and the salesman felt a little too attentive. It may be that you'll think otherwise though. To be fair, shopping in peace is more of a personal preference. Otherwise, it was a pleasant experience.
John was awesome! He helped so much and was even able to price match the online store. Will definitely shop with him again.
Adela was wonderfully helpful, no sales pressure at all, she definitely wanted me to b happy and comfortable with my choices
Help was quickly available
wasn't greeted at all for nearly 30 minutes when I walled in to buy. when finally greeted I wasn't really assisted at all but they gave me their promotion and walked away. the store was pretty much devoid of any other customers. felt unwelcomed so ended up leaving.
It took me over 30 minutes of waiting around to purchase a $20 item. I had to sign 5 papers just to buy a stool
PLEASE MAKE SURE YOU SHOP AROUND BEFORE GOING ASHLEY & IF YOU PURCHASE THERE CAREFUL WHEN THEY SELL YOU THE PROTECTION PLAN. I purchased different furniture items there and my dining set have for more 2 years PROTECTION PLAN but they do t want to covered to get it fixed. They send me a Technician and he said that if he put he’s products to remove a stain, he will probably damage the table (I’m assuming because is a stain what is supposed to be covered, but because is cheap furniture will get damage with good products to remove stains). They been making me call several times and I’m waiting for get my table fixed and they washed there hands saying that I can get that fix because have another damage for regular use….. The PROTECTION PLAN WASNT CHEAP AND DOES NOT WORK BECAUSE THE FURNITURE IS SO CHEAP. I learned my lesson and no more purchases from there, I think IKEA is cheaper and better quality. At the store they don’t explain all this, make sure they go through all PROTECTION PLAN BEFORE YOU GET IT.
Worst customer service ever. Would never recommend. I purchased a sofa and a coffee table set. The sales rep said the delivery time was 8 weeks from the purchase date. But few weeks later when I called customer care about an update and after staying on the line for more than an hour, I found out the table set was back ordered till March( 5 months from my purchase date).( No one notified me of this change in schedule, I discovered about this because I took the effort of contacting customer service) Online customer care rep said she cannot do anything about it so I had to go to the store again as the sales rep won’t answer my calls and the phone number for the store went to online customer care instead. I had to visit to the store and change my table set order to one which was available during the time my order was supposed to be delivered. They confirmed my order multiple times the day before delivery and cancelled it last minute without any prior notice. When I rescheduled my order for the following week, the delivery time they mentioned was 12-4pm. ( I paid extra $120 for the delivery and assembly so I had to make sure someone stayed home during the time of delivery, so I had my schedule planned accordingly)But I received a call at 9 in the morning that my order will be delivered in the next 7 minutes and they cannot change the delivery time. Their terms clearly state that customer will be notified 30-40 minutes prior. When I called customer care about the issue the rep was extremely rude and said you should be happy we are delivering it before time. Once again, I would never recommend this store as the customer service is the worst and they keep apologizing every time, but keep on making the same mistakes again and again.
Very poor after sales service. During purchase sales guy confirmed I can change the order to remove installation and get free delivery but next day when I called the store manager said they have stopped giving free delivery.
We recently purchased a new couch and Lin was great! She was very patient and helpful. Listened to our needs and helped us get financed. Definitely recommend Ashley Furniture and Lin!
I placed my order online!! The box delivered to me damage and the item itself also is damaged. After several calls and long time wasted awaiting, they told me to take it to donation stores and send them the copy in order to get my refund. I don’t recommend you buy online from Ashley please don’t waste your time and money.
They’re friendly but only thing I would change is the help of the people that work there. One of the ladies who insisted on helping us was very pushy and followed us through the story trying to sell us so much but didn’t give us space to breath and to shop a little before bombarding us.
Nice furniture. My biggest complaint is if you are in a wheelchair ♿ forget going in here. It is really hard to move around in order to look at the furniture. We had to ask to move pieces to get through. Then the sales people were not helping or helpful at all. Most just looked at us like they were mad. I do not know if they were having a bad day or what. But it made me feel bad for even going in the store. If your not handicapped you will do fine.
Nice store with plenty of furniture the staff was helpful without being pushy
Very sad! Ashley sent a technician to our home, He said they won't do anything because year warranty is up, but I called b4 year warranty was up about the one recliner board breaking and they did nothing!Look at how my so called leather chair peeled.I paid more money for the so called best recliner in the store.They last one year if that.Very terrible company.Buy Lazy boy!
Got some stools. They have a variety of furniture. Nice place
My rating is on the purchasing experience and not on the quality of the product thus far as I have not received the item I purchased. I was informed that the couch I wanted was in stock at their warehouse and when I called to schedule a pickup time I was told that the item would not be in stock for almost a month. When I called the sales associate back I was told they would look into it and I would receive a call back. I had not received a call back so I attempted to contact the associate again and no one picked up. So I am highly dissatisfied with my buying experience.
My Goodness, there's having 55% discount in sofas, sectionals and chairs.
Worst service ever! I had to cancelled my order and was waiting on my refund and still havn't receaved nothing then they gave me a paper that says refund processed no refund after 30 days 👎Still on the Claim with my bank no refund was processed like they said..
The customer service at Ashley’s is amazing. They are super friendly and super helpful even when it gets busy and stressful. They really care about helping the customer in the best way they can. They reached out to me as soon as they figured out what was going on with my orders and even took care of me for the inconvenience. The girls in the front are super friendly and nice they were reaching out to the third party for me and sending out emails to get me my order because that’s how much they care. Life happens but Ashley takes care of you.
I came in here looking for a couple of items and what I received was way more just the furniture I was looking for, Julyssa was a complete gem and went above and beyond to make sure all my needs and wants were met! I wouldnt just recommend my friends and family but anyone out there looking for nice furniture and great service.
Worst place ever to buy the furniture, don't waste ur money n time , they show something n send something.. I came to New home they sent me all damage furniture , they don't even answer the calls , very bad bad bad experience n very bad bad service, very bad product worst place ...
We went in on 10/08/21 and were immediately greeted by Julysa. She helped us throughout our entire purchase. She was so patient and kind especially with us having a toddler. When it came to savings, Jose the manager really helped us! He was also amazing and was a great along side of Julysa. I highly recommend Ashley furniture and be sure to ask for Julysa.
No I don’t recommend this Ashley furniture. Out of all the employees there, there was only about 2 that originally helped me and were about the customer, that was Rick and the female manager. Yesterday I went in to potentially another bedroom set but one of the employees there kept his answers to a “yes” or “no” basis without trying to find a solution or explain in detail. Then he was more concerned with trying to convince me to get a temperpedic bed through him because that will somehow help me. Just not the type of service I’d want again. Thanks to Rick about a month ago and his kindness and great customer service, I’m still willing to come here. Just watch those certain employees who are pushy and ask for Rick.
Excellent service - Derek was very personable and addressed all of my concerns. I highly recommend this Ashley’s location.
I purchased a $3500 couch from them and when the couch was delivered to my home the people who delivered my couches STOLE from my home . I have video proof of this and it’s been a week since they were suppose to resolve this issue and still haven’t . Terrible customer service . Do not buy from here . I literally have video proof of them stealing from my home and have done nothing to resolve this issue . I will post video on here so you can all see how ASHLEY HOME STORE employees STOLE property from my home .
I purchased a $3500 couch from them and when the couch was delivered to my home the people who delivered my couches STOLE from my home . I have video proof of this and it’s been a week since they were suppose to resolve this issue and still haven’t . Terrible customer service . Do not buy from here . I literally have video proof of them stealing from my home and have done nothing to resolve this issue . I will post video on here so you can all see how ASHLEY HOME STORE employees STOLE property from my home .
Worst Service i have ever received from a Furniture store especially coming from Ashley's, since when do they deliver your furniture to your door and just leave it there, I'am 9 months pregnant and neither of the 2 delivery drivers offer to help bring it my couch just dropped it off & left. Wow i will never purchase from here again.
Very clean, xcellent help,,Great amount of furniture. Reasonable prices
Absolutely amazing customer service from their manager, and I wish I could remember his name specifically. Today I went into the store frustrated because my bed was delivered broken twice. This obviously is not the store's fault, instead the warehouse's fault, but you have to go to the store for the customer service. The manager was absolutely amazing in helping me schedule a technician, and even went above and beyond by giving me a gift card to cover the shipping cost, since it was damaged twice. I was very impressed!
PLEASE DO NOT SHOP HERE!!! YOU WILL REGRET IT. So I went in to place and order we left to think about it they called us back after the store had closed the “sales manager” said he would give a big discount if we did 2 yr financing as opposed to the 5 yr promo they had at the time. He took $200 off and did not honor the half off price for again the sale they were having. We really wanted the furniture so we got it anyways. I called to change delivery date as we we’re getting keys to our new home sooner. I spoke with a women on the phone she advised they can deliver Monday sep 1st (holiday). I did not get my furniture on the new delivery date. I spoke with a male he said there is no notes regarding my call. I said fine we will keep same delivery date. I called and spoke with “store manager” or whatever the highest lady there is and she was offered $100 off my almost $6,000 order for “inconvenience” because I called the “call center” not the store she did not know how to read the notes that were left. I mentioned the right thing to do was refund the delivery fee as I did not get the delivery on the date I was advised of. After discussing she offered my delivery fee in gift cards. Delivery day comes they provided a time frame from 2:30-6:30 we get a message at noon stating arrival time is in 10 min my husband rushes to new house and waits over 2 hrs as they did not show up in 10 min. Delivery time come they guys threw the furniture off the truck they came in to “assemble” but we’re actually unable to assemble because on one end there were no brackets to connect the pieces together on the other side the brackets did not like up. We ordered a sectional and received a single chair. In the end they advised they could not give us the product we originally wanted and agreed on because the salesman did not know his products. We cancelled the order and offered to return gift cards as we did not want them any longer the sales manager advised we are welcomed to keep them. Later that week we went in to purchase a desk and the store manager refused to accept our gift cards it was the least they could do. This store is an absolute joke. I will never shop here, recommend this place and will always advise to shop literally any where else. The store manager was raising her voice at me on the store she was trying to provide false information. We did end up getting the desk for “free” however they were suppose to honor the sale price online and we wanted the furniture protection and we would pay the difference. She did not provide us the option when she “placed the order” she just zeroed out the price and was absolutely awful at her “service”.
The Modesto CA store provided a very friendly atmosphere. Jennifer was my representative and she was very helpful with lots of knowledgeable about their furniture. Thanks again and yes I will return for something else I had my eye on.
I visited Ashley Furniture in Modesto, CA on 8/19/21. I was looking for a dining room set. My sales person, Casey Aviles was amazing. He spent a long time with me helping me to get just the right deal. This young man is thoroughly knowledgeable and I highly recommend him. AND...the best part of my experience is that my delivery date as stated that day was kept and not delayed. Most Importantly I absolutely love the set I chose. Thank you Casey Aviles
Bought a chair there last July, paid cash for it. We were going to pick it up from the warehouse, but changed our mind about it. So we canceled the order the following day. They will not issue me a cash refund. They said they have to mail me a check for my refund. It's been almost 2 months and I still have not received it. Called the store and customer service several times and NOTHING!!!! Not helpful at all. They're so quick on taking your cash but it takes them forever to give the refund back. They just lost a customer..
I was looking for some living room furniture and just happened to go to Ashley's to browse. They were having a big Labor Day sale and I found exactly what I was looking for in minutes. I had been checking out furniture stores all day and the sofa set I found was the best I'd seen in the area. The sales rep. Adela Parga was very nice and helpful. She went the extra mile after we had added up the price and checked with her supervisor and I got an additional discount from her. I'd definitely go back again. Thank you Adela. Good job.
I would give them a 0 if I could. They have messed up my order 8 times since February, tried to tell me it was my fault that they have horrible communication and don’t know how to do their job correctly. I will NEVER buy anything from them and I warn you now to stay away.
(Translated by Google) The worst of the worst do not comply with the deliveries I give them 1 star because you can not less (Original) Lo peor de lo peor no cumplen con las entregas les doy 1 estrella porque no se puede menos
Didn't get a chance to go back Sat. Was approved then Lydia bo more emails to me I need to know,I need a bed,boxsprung,Frame,not metal,head iard,Dresser
The customer service is outstanding and my concerns are addressed in professional way.
Lin was amazing! My father and I had no idea how today was going to go--the stress of moving is hard enough, but trying to fill an empty house with stuff to make it a home? Impossible. That's why we did not have much expectations when we came in Ashley HomeStore....BUT I guess we had nothing to worry about! The selection is great, and we were greeted and taken care of immediately by Lin. She helped us through the whole process and I am certain we would be lost without them! The service was 100%, the location was filled to the brim with tons of styles and selections--it was almost intimidating... in a good way. My only concern about the place is that it is a little hard to navigate since there is SO MUCH ON THE FLOOR. I mean, it is a great thing to have such variety and options, but when it started to get busy it was very hard to navigate around the store. Nevertheless, we had a really great experience here all around. If you need furniture, this is the place to go!
Very disappointing experience. We went to the showroom in mid-May to look at a reclining sofa and loveseat set. By the time we'd left, the sales associate had talked us into purchasing a package with a lot of extra pieces (rug, end tables, lamps, etc.). The extra pieces would've been put to use as we have two adult children setting up new homes/apartments and it was a "good deal." The order was supposed to arrive within a 6-8 week time-frame (not the 1 week on the website), we were told due to COVID-19 backlogs in the construction and shipping of Ashley products, but not an unreasonable time to wait. In the meantime, we removed our old broken furniture with the hopes of sitting on patio furniture for only a brief time. Not so fast! The order did not arrive in late June as projected, and kept getting pushed out because some of the "extra items" in the order were still back-ordered. We requested partial delivery several times, but still couldn't get delivery of our furniture. Our patience wore out when delivery was pushed to late October, 5 months! We cancelled our order and requested a refund. Even giving a refund proved to be challenging for the staff at the showroom to understand. We would not recommend Ashley Furniture to anyone!
Great customer service in store
Purchased king matress frame that was installed terribly. The frame was broken, legs of the frame had holes, middle support was not leveled and the actual frame was bigger than a king size bed that was purchased. The mattress sunk in the unsupported middle frame of the bed. We called customer service to have the bedframe replaced or receive a refund. We had to wait a few weeks for someone to come and assess the bed frame. Customer service was not supportive because they would not assist with replacing the frame forcing us to sleep on an unsupported mattress that caused my wife back pain. From Quang Tran
The delivery department is the most incompetent I've ever seen. We ordered a sofa and a bunk bed and the bunk was supposed to be delivered while the sofa was coming at a later date. The first delivery showed up with the sofa instead of the bunk and only 1/2 of the bunk. So we rescheduled for the following week for the bunk. The second delivery shows up again with only 1/2 of the bunk. So my son has been without a bed for 2 weeks and customer service won't do anything to rectify the situation except reschedule again for another delivery. Completely unacceptable! Will never shop here again!
Great customer service they do try to sell you what you need
Great customer service. Had the items we were looking for in stock unlike previous store we had visited. Definitely would recommend for your furniture needs.
Don't waste your time getting their warranty!!!They swear that it covers everything and then next thing you know warranty doesn't cover a cutt on your couch!
Don’t go here. You shop in store and they make mistakes on what you wanted. When you don’t get what you paid for they tell you “You signed already, we can’t take it back” Sales rep i dealt with was nice but failed to explain I won’t be getting what I see in store. Don’t waste your time you might as well go somewhere else if you just want a couch. Don’t come here looking for a sectional they’ll just send you a regular couch and tell you nothing can be done and you’re stuck paying for something you could have gotten anywhere else.
I felt pleasantly greeted no pressure to buy anything the gentleman was very attentive !! It was a pleasure working with him!
Better quality furniture for the price.
Good selection. The employees were very nice and helpful. I love my new dresser and nightstand!!
I purchased these pieces back in April, received them June 7. The same day called to make a claim on several problems & diappointments
Great prices, great customer service. Angie was the sweetest and VERY patient!
(Translated by Google) I called today asking about my item I bought my item in May and they told me I would receive it from October to November is ridiculously waiting I needed my item for a celebration. The only thing that happened is that the project was ruined. good service when selling the only thing that very frustrating shipping coordination you have to wait about five six months to receive it @ canceled order. (Original) Llamé el día de hoy preguntando por mí artículo compré mi artículo en mayo y me dijeron que lo iba a recibir de octubre a noviembre es ridículamente la espera necesitaba mi artículo para una celebración .lo único que pasó es que se arruinó el proyecto. buen servicio al al vender lo único que la coordinación del envío muy frustrante tienes que esperar aproximadamente cinco seis meses para recibirlo @ orden cancelada.
I had a very good experience. I had a trainee and he was very courteous and professional. The manager was awesome. He made sure the whole process went smooth.
Very good experience Very helpful and not pressured in any way helped us on what we wanted and didn't try to get us to buy higher priced furniture definitely recommend to anyone looking for quality furniture at good prices
I have had the worst experience with them! Not only did my living tables delivered sratched but when my delivery date they were suppose to confirm the time before they arrive they didn't my schedule time was between 3 pm to 7 pm so I took time off work to come find out they delivered earlier luckily my son just happened to be home early from work they came at 12 which would of been fine if they had called to tell me! I took time off work for nothing! My whole experience has been horrible won't buy nothing here again.
Good prices. Very good salesman
Bait and Switch Pricing. I wanted to have a full bedroom set delivered to my fathers home outside of Redding Ca before he returned from my home. I tried to place the order on line. It was rejected due to his rural zip code. I called the Redding Store, I was instructed I would have to go into my local store to place the order because the delivery out of Redding is possible but, only once a month. No Problem, took my wheel chair bound father to Modesto store to see the set and place the order. Modesto Store is not accessible inside for a wheel chair, the bedroom set was not on display, he could not get to the mattresses. So, the sales person shows us the computer screen, we tell him exactly what we saw online, he brings it up, we say the prices were different on line, he says it will be adjusted. After he writes it all up, the manager has to approve every step of the process, they both tell us "its half off", good deals etc .., After two hours, we are finished, my father is exhausted, We go home. The next day we recap the receipt and note we were over charged 631.00!!! When I called to dispute this, I was told WEB pricing is different than IN STORE pricing. They will NOT honor web prices, they will not honor Price Match or Price Guarantee. It is up to the store manager discretion to modify pricing. Its a scam!
While you are a potential customer, the service you receive is great. Obviously the goal is to make you feel comfortable to so you can buy their furniture. And I did. Once I received my furniture the customer service went out the door. I have been having issues with a table a bought, and it's been a month and I they still haven't resolved the issue. I also ordered additional recliners and the delivery date was set, no one called to confirm so I did. I confirmed the delivery as one should and still they said the didn't get the memo. My furniture was delayed. Manager 'gave' me a discount on delivery fees, but mind you I was never paying delivery fees in the first place. I am not one to complain, if you find me on Google Reviews you will see I only review places that I love. If I could I would return all my furniture (almost 10K) back and never deal with Ashley's HomeStore again. It has been a too stressful to say the least to work with their customer care. I can't imagine what it would have been if I didn't purchase the warranty/insurance, I am sure I would be crying under that darn table. This is a shame of customer care. I would not recommend anyone to shop at Ashley's.
They care more about taking your money than about you being satisfied with your purchase. Very poor customer service from a condescending management who lies to their customers. Don’t go there. Will never recommend or return
Will not honor promotional financing, if you price match. We price matched from ASHLEYFURNITURE.COM! Also, the delivery and protection plans cost more at this "Brick and Mortar" location, than online. Was lied to by a manager Sure feels like a Bait and switch, since the current promotion was 50% off and 60 months interest free. Would only give me 12 months free interest, because " that's what they decide". Was also told if I had my ottoman delivered via FedEx instead of paying more for home delivery, they would not let me return it. Very disappointed!
Been to several stores in Modesto, Turlock and Sacramento. Found what we wanted at Ashley's in Modesto. Salesman Gabriel really helped. Thanks to him we bought a nice leather sectional. Also a second sales person also helped us complete our purchase. Also very helpful. Thank you
Love the products, but the rude, care-less staff are the reason we probably won’t go back, and that’s after spending almost $6k in the last 3 months there.
I went in here with intent but not set in stone I was purchasing. They had great deals, we spent well over an hour trying sectional couches and John was SUPER helpful. Always near to answer questions but gave us space to comfortably try the couches out. He wasn’t pushy but very knowledgeable. I knew he was the salesman I wanted to have! We got a lot of help from the sales manager as well. She even helped us get an extra deal! Overall very nice people there and the first of our two deliveries went great!
Rick & John are awesome!
My sales person Chrystal was awesome. Very attentive and helpful.
Such a great experience! Serita helped us when we walked in with no pressure at all to buy. We found the exact Bedroom set we wanted and with a little help from the Sales manager Mandeep, we were able to secure the deal. Will definitely return for any other furniture needs.
I bought a new small sectional and I luv it. The staff are nice and friendly.
Our sale Rep was great. Very helpful and knowledgeable. Good Job Josh.
Customer service is terrible. i got a sectional very nice sales man help me with it had to be ordered which no problem everything seem like it was going fine. after about 2 weeks. I get the sectional its damaged i get given a appointment for a tech to come out which he did after about 2 weeks just for him to say if u keep it that way u will get a discount . so then that started i been wait for over a month to hear anything about this matter. I keep getting told many different things when i call or chat with customer service i will not be getting anything else from this place.
It was a good experience, but wish the delivery time was sooner
(Translated by Google) The most deficient and frustrating service that a company can give is Ashley almost 6 months to send an article to the shame I should give them, rather they should even compensate me, when I went to ask about my article they insulted me in the Sisk Road store in Modesto and the manager being there did nothing, without an insult to ethics (Original) El servicio más deficiente y frustrante que una compañía puede dar es Ashley casi 6 meses para enviar un artículo hasta vergüenza les debería de dar, mejor dicho hasta me deberían de compensar, cuando fui a preguntar por mi artículo me insultaron en la tienda de Sisk Road en Modesto y el gerente estando ahí no hizo nada, sin un insulto a la etica
Great selection
Mandeep the manager and Joe the salesperson were very helpful. We brought a lot of stuff for the new home. They helped us on Saturday night and even stayed after hours to finish our order. But the store manager was not happy with them helping us on Saturday night and was annoyed as she wanted to go home. On Sunday we went back to make changes and to buy more stuff. We overheard the store manager telling Mandeep why did you gave us the extra discounts and other things. She was telling Mandeep all this on the store floor in front of other customers. Which didn't felt right and we almost were going to cancel our whole order but we didn't do it as we felt bad for Joe, who worked hard.
La peor decisión que he tomado fue comprar una sala aquí 🤦🏻♀️🤦🏻♀️🤦🏻♀️fui con mis medidas la persona que me atendió me dijo que si cabía y ho sorpresa No cupo ,fui a la tienda de regreso el mismo día y No quisieron ayudarme dijeron que por que yo la recogí , pero tuve que hacer eso por que su fecha de entrega era demasiadoooo larga 😒 ni si quiera quería el dinero de regreso sólo quería un cambio por otra de tamaño correcta y solo dieron un rotundo No 😠 pague por ella 1,600 dólares 😠y otra cosa la actitud de algunas de las personas que trabajan ahí la verdad deja mucho que desear 😒No la recomiendo para nada ...
We had a lovely experience at the Modesto store. Crystal was our sales representative and she was absolutely amazing!!! She was attentive, and gave us every option available before we made our decision. She also kind enough to take what we wanted up with her manager Geri (sp?) Who then gave us a killer discounted deal for buying multiple items. They dealt with our undecisiveness and silly jokes 😂 Would highly recommend looking at Ashley for your next purchase, and if you can, ask for Crystal!
Crystal was simply amazing! She made our purchase a breeze without tying to be pushy or anything we were able to get what we wanted and get one heck of a deal. 2 living room sets one as a sectional and one as a sleeper sofa with queen mattress, our California king temperpedic mattress with the adjustable bed frame all for a great price!
This store is beyond disorganized and completely full of employees that just lie to you try to keep you as a customer. They give you the run around on delivery dates and never deliver the furniture on the date they say they will be delivered. It’s surprising that they’re still in business with how they have people back and forth lying to them! Go anywhere else. Ashley’s is the absolute worst place you can buy furniture from!
The worst mistake I made by purchasing from this store.
Really nice selection of furniture from basic to deluxe. Friendly staff, free financing for a couple years if you'd like. Very happy.
I had been looking online at a few different furniture stores, Ashley being one of them. Delivery dates were all over the place with all of the stores. We decided to go into Ashley and they had the set I had been looking at online. Delivery for the bed and mattress were within a few weeks. The rest of the pieces were a little longer but that was no big deal. Casey was great to work with. Showed us our options and even made recommendations. When we made our final decision, the process went quick. Can’t wait to set her room up.
Purchased a kitchen table from here and didn’t even last six months before It started coming apart and the wood started warping and peeling. Paid for insurance and they just give you the runaround and never call you back. Paid way too much for a table that only lasted six months. Clean as directed, horrible experience & Furniture.
Warm and welcoming, Adela happily greeted my wife and myself at the entrance. Adela was helpful with the sales of the day and what options were available. My wife and myself were on a mission for a specific type of couch and we were able to walk around freely without feeling that seller pusher vibe from anyone. Once we hovered over a winner Adela came over and asked if we wanted any info.Adela and her manager worked together to get us the best deal and coverage for our couch and after confirming the right couch, we able to be in and out in under 30 minutes. As a nervous new buyer of home furniture, it was a great experience over all.
We went to Ashley's to get a couch and love seat. We have a 20 year old Ashley couch already and decided to get another. We worked with Josh. He pointed out that the couches and love seats were virtually the same price, so we bought two couches instead of a couch and loveseat. It was a great shopping experience with a friendly and patient sales staff.
Never buy anything from Ashley modesto. They never answer their phones if you have any questions about your purchase. Table arrived damaged and couldn't get a hold of anyone. Had to drive back to the store just to ask them a question.
I made an appointment to go into Ashley Furniture Store in Modesto CA on 3/20/21 met with Gabrial C, Salesman. I brought in a screen shot of the sectional sofa I wanted and had been searching for and was told there were 2 in stock. The sofa I wanted was the SAVESTO WHITE 3PC SECTIONAL. I provided Gabe with the information and he placed the order which initially was for the Charcoal Gray . I called him about an hour after I placed my order to ask him to change it to the White instead, He stated he would have his Mgr take care of the change. My sofa was delivered today 3/25/21, I allowed them to set everything up, I had to sign for the delivery and when they left I looked at the sofa and noticed it didn't have the 3 sections that there was only 2 so I took a photo and looked back online and found Gabe had ordered the SOLTREN sofa not the SAVESTO . I texted him a photo and got no response so I contacted the store and was told by Marlene that since I accepted the sofa it can not be returned. She said she spoke with the Vanessa Sandoval, Reg. Mgr and Jerry Heath, Store Mgr . All my invoice said was a sku# and sofa in the description. After I provided the name, sku and print shot of their site to the salesman who was responsible to enter the correct information...just to get a couch I didn't order. NOT TO MENTION THE SALESMAN NO LONGER WORKS THERE...I WILL NEVER PURCHASE FROM ASHLEY FURNITURE STORES AGAIN. ALL I GOT WAS A SOFA I DIDN'T ORDER AND NOTHING BUT A SORRY FROM MANAGEMENT!
I am currently getting an attorney as they are complete fraud... what you sit on in the show room is not what is delivered...if you ever get that delivery...I bought my couches 1/10/2021 they told me 5 weeks.... so middle of february... nope they changed the delivery date at least 5 times only to finally deliver the couches on 2/26/21....oh there’s more... I only received 2 of my 3 items.... and one of the items brought into my house is defective....oh there’s more... they were going to send a tech out to look at the couch....but you got it they rescheduled that as well. If I can change at least one persons mind about going to Ashley’s this review is worth it... just look up lawsuits against Ashley furniture and you will understand. Cheap furniture for quality furniture price...pleaseeee take your money elsewhere.
I didn't like the attitude towards myself and my spouse about getting lamps that I wanted. Such a scary upset reaction. Had to leave and quit shopping.
I've had 2 bad experiences here. As soon as I walked in I was followed by an employee who didn't let me look around at my own pace. I felt pressured to buy. They talk about sales but the price randomly jumps up instead of going down. I've had a much better experience at Modesto Furniture on carpenter.
Was given the run around on when my couches were going to be delivered I was told 3-4 weeks but dates just kept being pushed 4 months after wards. Manager promised a credit for the inconvenience and it was never reported. So we went to the store to get credit as we were promised but only to find out that Manger no longer worked there and the very rude and not helpful Indian Manger there would not provide credit even after speaking to our sales person that was there when the credit was promised. It wasn't until after a while of complaining we would bring corporate in that he gave us some of the promised credit. If you in the market to buy furniture go else where because this store will just waste your time.
STAY AWAY. We ordered furniture from them in October, saying it would be delivered in 3-4 weeks. After multiple delays, they cancelled the order, without telling us. Add to that - they are insisting that we drive back to the store to get the refund. Awful company, awful business practice, avoid frustration and shop elsewhere.
Worst customer service EVER! Management is rude. Been trying to get a refund on a voided order since Oct and here we are going into March and nothing! Horrible service!!! They don’t know what they are doing
Had some issues but were resolved
Good selection of furniture.
Very helpful...
Salesman was very helpful
Very expensive rude managers
Extremely rude Indian lady who is the "OFFICE MANAGER" and clueless manager, DAVID. I came in today with my grandmother for a refund on a purchase she paid for on January 1st. The order was supposed to be delivered on Jan. 20th and Ashley furniture never called to let her know of the change. Since then, the delivery date changed 3 other times to make it around February 17th. My grandma who already sold her other furniture decided that was way too long to wait and shopped around elsewhere. We came in for a refund and was directed by a nice salesman, Rick, to where the office manager and the manager, David, were sitting. We were standing there for over 20 minutes and were not even greeted by either of the managers. The office manager, Indian lady, was making personal phone calls and the store manager, David, started helping another disgruntled customer who came in after us. He was acting condescending to her, it was hard to watch. I finally was able to get their attention by asking where the bathroom was. The Indian lady (office manager) was rolling her eyes and extremely rude. I was seriously shocked that these people work in customer service. 45 minutes later my grandmother was told she would get a check mailed to her within 7-10 days. Furniture Market down the street had the same exact bed, nicer couch and love seat for $1350 less than Ashley and it will be delivered BEFORE the order placed with Ashley on January 1st. Unbelievable! I'm not surprised at all to see other reviews with "rude Indian lady".
Horrible experience - I went in the store and they said they had a 50% off sale going on which is the biggest lie ever cause it all adds up to be the same. I was working with a lady and she was really nice she was going back and forth asking the manager for pricing help and coming back and telling me what the price would be for the furniture. It was taking a bit of time I had my mom in the car. However, we started working with the manager he was nice and helpful. Since, I had seen a bedroom set online I wanted to see if they can price match it from the online price. It was saying 2500.00 for the whole set but the manger told me the best he could do was 2800.00. So, I was working with him to lessen the price and behind him was a Indian lady don’t know her name who kept mean mugging me and staring at me. Then she gets up and says “there’s only so much we can do” and shakes her head very rudely while saying that to me. I replied to her and said “but I’m not working with you” she then said “what” and kept staring and I said “I’m working with these two not you” . I honestly don’t know what her problem was she was very rude. She should never butt in when I’m not even working with her. I would take my money else where! Hopefully she’s happy now she cost them a sale with her loud mouth!
My first and worst furniture buying experience the manager told me the wrong delivery date, I paid over 200$ for furniture set up and when my furniture was dropped off the completely refused to do anything, Then my dresser came with the wrong parts and they were pretty much no help whatsoever and very rude. I wanted to return everything and go somewhere else but they aren’t accepting returns. And now I’m waiting ages to get a technician to fix it. STAY AWAY!! Not worth the hassle. 👎👎👎
geez I wish I would of read these posts before purchasing are bedroom set back in October that still has not been delivered they can't even give me a date. The salesman failed to mention it being out of stock. I don't even care if its out of stock there is no way it takes 5 months to get furniture. I will never ever purchase another thing from them. people go elsewhere!!!
Stay FAR FAR away from Ashley home furniture. They aren’t excepting returns or exchanges for any reason during to “COVID-19”. We bought a dining room table from them and were originally going to move into a larger apartment, but something came up and we ended up moving into a smaller apartment. So now the table is to big. We never opened the table or anything, everything is still as it came. We first called Ashley customer support, they said to ask the store and they can approve it if they choose to approve it. We asked the manager “Mandeep” and he said he would accept the exchange, so we pick something out and they created a case and gave us a number. They told us it would take about 1 - 2 weeks and they would call us. They never did. We went back to the store and they started playing the COVID-19 card, told us no they can’t for any reason. The manager allowed the front desk people to tell us instead of himself. We had to ask for him even though he was right behind them just standing there listening. These people are flip floppy and they lie. So many people handle the UNOPENED BOXED UP MERCHANDISE before we get it and because it was delivered to us all of a sudden it’s untouchable. HOW DOES THAT MAKE SENSE. THE ITEM IS UNOPENED. Worst place, worst company, they don’t work with you. Nor do they care. Also the front desk ladies are kind of rude which isn’t appreciated.
Purchase a bedroom set on 10/10/20 I figure it will take about a month to receive my furniture well I received on 12/12/2020 parts on boxes which are still in the boxes because not all the parts arrived to put everything together so I called customer service they sent me to another customer service witch they sent me to another customer service just have me go in circles I try to call corporate and guess what they sent me back to costumer service so I went to the store in Modesto were I made the purchase and pay cash for everything and they promise to get on it and it’s been two weeks my recommendation is stay away from people that promise everything and deliver nothing and one more advice if they take your items and it’s not complete don’t sign for it until you have everything because they won’t take it away even if is incomplete
will never buy anything again from the company. we ordered our bed back in Oct 2020 with the knowledge it would not be delivered until the begining of Dec. it is now the end of Jan 2021 and still have not received our bed. they schedule the delivery time we take time off of work to get an call day of delivery that it is delay due to something not being in the order. this has happened now 4 times. with all the time missed from work and the poor customer service I will definitely go elsewhere. and WILL be cancelling this order and demanding a refund...
We give them 0 stars. This was the worst experience we have ever had. We bought a sofa and chair in Sept 2020. The salesman first told us we could have it in a week or so. When we went to buy it it turned into 6 wks. But we said ok. Then 3 days before it was to be delivered we got a call saying it would be in Dec and they couldnt say for sure or not. We went into the store and cancelled it on Oct 31st. They said they could not credit our card there in the store that the main office had to call and "confirm" our number even though I had it in my hand and my ID. They didnt even ask for my ID when we bought the sofa!.. They said the main office would call within 5 days, usually within 2 days, 4 days later I called them and of course they blamed covid for me having to leave a message etc and they would call withn 24 hrs. 2 days later I called my credit card company to dispute it. They took over for us. Ashley never got back to them, so the credit company sent a letter and Ashley had until Jan 2, 2021 to respond. Guess what Ashley waited until Jan 2nd to refund our money!! They had it since Sept! We will NEVER go to this store EVER. And we have told all our family and friends. And alot of them have had problems also with Ashleyhome Store
Terrible Experience at the Modesto CA store. Sale prices in store promoting ‘up to 60% off’ are just jacked up prices! If you look at the same items online, their ‘sale’ prices are basically the same as the online regular price. Bought 2 complete bedroom sets that were supposed to arrive in 3-4 weeks actually took 3-4 months. And things came in pieces! 4 different deliveries. It was absolutely crazy. So unprofessional and literally some of the worst customer service I have ever experienced. I get ‘Covid’. I get it’s creating delays, I’m in retail myself. But everything about this thing was unacceptable and frankly no one that works at this company gives a crap about the customer. They are all about the $$. Worse than used car salesmen! Definitely shady and a company I will never buy anything from again!
We had a gentleman named Joe that was very helpful with our questions and very knowledgeable about our needs. We will go back to this same store for future furniture needs
Had my 2 couches delivered in early November 2020. One of the couches came damaged. Some of the brackets for the backing were bent sideways. The delivery guys were very nice and attempted to bend them back. They were able to bend them so they could at least get the back on so the couch was usable. He took pictures and told me they would fix/replace the couch and Ashley would contact me. 2 weeks later, still no call from Ashley. I called and they had no idea about the damage. Told me they don't have access to photos taken by delivery team. I scheduled a technician to come out since it was required. No available dates for couple weeks. Technician never showed up for repair/replacement. Called Ashley and they told me no date was scheduled. I had to set up another date again and this time had to submit photos (apparently that is why the 1st technician didn't show up because the 1st time i called the representative didn't tell me or ask for any). 2nd date scheduled for Dec 15th. Was told I would be called prior to technician arrival. No call. I was at work and only knew he showed up because of RING doorbell. I called Ashley and they said he already showed up and he was SUPPOSE to call but DID NOT! So now I have to reschedule AGAIN! I love the couch but getting a technician is such a mess!!! Horrible, horrible experience. Hopefully this does not continue in the future.
I purchased a 4 piece couch on Sep 7th, 2020. Delivery delay was Oct 20th. When the scheduled day came, they delivered 3 of 4 items correctly and another item I didn't order. One $1000 item wasn't delivered. I told them of the problem and they scheduled November 13th to reattempt. On November 13th, the truck showed up to my parents house across town for some reason. They rescheduled for November 23rd. Nobody showed up. They rescheduled for November 28th and finally showed up. The team came into my home without the piece I ordered, and told me they were there to collect the incorrect item. I sent them away and told Ashley's to deliver the item I ordered and provide resolution. A sales person from this store said she'd have the manager contact me within 48 hours. It has been 8 days and I have heard nothing. This store is impossible to direct call into without a 20 minute hold.
Awful customer service. We ordered our couch for our new place September 19th and we were told we would get our couch November 2nd. They called October 30 to tell us it will not be ready until November 29th. They let us know it would have to be a new date once again for December 6th. It is December 5th today they texted to confirm delivery. I accepted and received a call shortly after confirming two pieces will be arriving. They called at noon and someone from the warehouse told me that only one piece of the sectional couch would be ready tomorrow and had no estimated time for the only other part of the couch. I am done with having to sit on patio furniture in my house. I will never purchase anything from them again and if they keep up with their current business model they will definitely lose future customers.
Update: Today (12/6/2020) we were supposed to get ONE piece of our couch and they sent the wrong item. Awful customer service. We ordered our couch for our new place September 19th and we were told we would get our couch November 2nd. They called October 30 to tell us it will not be ready until November 29th. They let us know it would have to be a new date once again for December 6th. It is December 5th today they texted to confirm delivery. I accepted and received a call shortly after confirming two pieces will be arriving. They called at noon and someone from the warehouse told me that only one piece of the sectional couch would be ready tomorrow and had no estimated time for the only other part of the couch. I am done with having to sit on patio furniture in my house. I will never purchase anything from them again and if they keep up with their current business model they will definitely lose future customers.
No one answers the phone to assist with previous orders
It's been one thing after another, multiples call and no resolution. I would recommend taking your business elsewhere.
Ashley Furniture is one of the worst places to purchase furniture. While they are nice to you in the showroom. Forget service from customer service after you walk out the door and there are issues. I originally purchased furniture on September 19th. Here it is November 30th and I still have not received all the furniture I have ordered. Two items still not delivered, one item was broken and another supposedly needs a technician to come out and repair it, hold time is horrible after 15 minutes on hold they automatically disconnect you. When I leave a message there is no return call and when I have sent an email, I do not get a response. NEVER AGAIN ASHLEY FURNITURE!! ☹️ They only received 1 Star because I cant post with out giving a star. Ashley furniture is a BIG ZERO!!!
Experience in store was fine. We ordered a bedset in October 2020. We purposely waited 30 days to make sure we got all the pieces, that placed us to a delivery date mid November. We get notice that we were receiving partial pieces only in November. We then had to wait until December for the other half of the order. So here we are and we got notification that another partial order was delayed until January 2021. They offer no assistance for the inconvenience they &'ve cause after purchasing THOUSANDS of dollars from them. DONT WASTE YOUR TIME.
Update... In Dec 2020 I spent a day emailing and calling only to leave messages with the Corporate Office. Finally January 3, 2021 Corporate called me back and said they would be building my sofa but it would not be available until March 31, 2021 that I could wait until then to go into the store where I purchased the furniture and work it out. One week later I went into the store. I allowed the Manager David to listen to the message from Corporate, Virginia. He told me that was a long time to wait and offered another sleeper sofa. I told him no, that would not look right with my other furniture. I told him I was tired of dealing with this I wanted it all to just go away. David said if I kept the sofa and cancelled the sleeper sofa he would take $380.00 off the price.. I couldn't believe it, he was actually willing to work with me. I AGREED! I have been calling Ashey Home Furniture in Modesto, Ca regarding every 2 weeks since, still no credit on my acct. Today, 3/16/2021, was told to give it a few more days. Oh and by the way.....David is no longer employed at Ashley's. I'm surprised the store is still in business after reading all of the problems people have all around the U.S.A.!!!!! So upset Went into store 8/29/2020 walked around 45 minutes before being approached on my way out. I should have kept going. Looked at 3 different sofa sets, style, color and importantly had to be a sleeper sofa. One didn't come in a sleeper, nix that one. The set chosen was then based on color and I was able to purchase a sleeper. On 9/30/2020 the set was delivered, no sleeper. I told the delivery man I didn't want it. He said I had to fight it out with the store. I am 65 and live 40 minutes away, there is covid, it is not like I want to drive back and forth because no one at the store wants to answer the phone. A complaint case was opened. In the middle of a family emergency I received a call from the manager the first week of November. Mgr said I would get the sofa would be switched out with a sleeper. No information as to when. I keep calling no one answers. Called again, 11/23/2020, Florida office where all calls roll over to, said my case was closed, "return policy reviewed". Ummm NO..... that is not what was agreed to. I keep plastic on the sofa, no one sits on it...It IS NOT WHAT I TOLD THE SALES PERSON I WAS THERE TO BUY. Like covid wasn't enough, this has been an additional stress and depressed experience. And they say buy local....yeah right!!!!!!!
After 45 min I was about to leave when I was fi ally approached on 8.28.2020. Selection was btwn 3 sofa sets but had to have a sleeper sofa. 1 auto deleted didn&'t come I sleeper. Selection then came to color. I repeated over and over why sofa had to be sleeper. Delivery 9.30.2020 no sleeper. Delivery man refused to take the sofa said I had to deal with the store. Covid and aged I didnt was to travel another 40 miles to go in. Calling tbe store they didnt answer I spoke to Florida who opened a complaint case. Nov 23 2020 I was told my case was closed. Two weeks prior the manager told me the sofa would be replaced. Those notes were not reflected in the case notes only that he reviewed the return policy. Ashleys customer service after a purchase is made is horrid. Here I owe and am paying on a sofa covered in plastic not being used because the sales person entered the wrong item number. He didnt listen to me and my needs. Never will I shop or refer anyone to Ashley&'s again.
Let me start by saying if a business can&'t function or provide the furniture their customers have purchased then they shouldn&'t be in business, COVID or not. And let me tell you, Ashley blames COVID over and over for their own incompetence. I purchased living room furniture in August. I FINALLY received that furniture November 4. In between there were multiple screw ups on delivery. I&'d get a text saying delivery was going to happen the following week, followed up by a phone call saying my items were back ordered. This went on for 6 weeks. Once we FINALLY got our furniture we realized the area rug we purchased wasn&'t the correct size. I took the rug back and exchanged it for the right size. I was told the rug was in stock and we could pick it up in 2 days. Then it started again. Text messages saying my delivery would happen, phone calls calling to say the rug was back ordered. I received another text saying to call this phone number to set up a pick up time. I called the same number for 24 hours and got a busy signal. I went to the store and told them THEY needed to contact their warehouse for me. They couldn&'t get through either. LOL! The store manager blamed it on COVID 19. I asked him to explain and he couldn&'t. Yesterday I received a voicemail saying my rug was in and if I didn&'t call back and confirm they would scratch us from the delivery schedule. Tried to call the number and no one answered. Sent my husband back to the store. Supposedly delivery was set up for 10:30 today. It is now 10:40 and here we sit at the Ashley Warehouse.....no rug yet. Buyers beware. You can purchase Ashley Furniture at other furniture stores. Stores with good customer service. Stay away from dealing directly with Ashley.
1 month delivery pushed back 3 times turned to 2 months delivery. When we finally received the sectional, one part was missing the screws for the feet. Delivery immediately called dispatch and dispatch said we'd received the parts in 7-10 days. We're coming up on a month for that too. First time I have an unbelievably terrible experience just for a 3 piece sectional.
the staffs are very professional and friendly
Made a purchase sales person was so nice and helpful. Then went in to make another purchase the person at the counter was on her phone and not wanting or willing to help. The 2nd sale person didnt acknowledged or helped just continued to sit. I wanted to get more information on the management because of this poor customer service. She refused and continued to be on her phone. I will never come back and I will never refer them to anyone.
This is by far one of the worst experiences in customer service I have ever received. Not only did I have to re order couches due to everything being on back order, I was also never informed that my delivery date was pushed back further. I sat around all day waiting for couches to be delivered and nothing to show. I finally called and customer service told me that there was nothing to be delivered today. They also never have any answers and fail to help out in any way. They always refer to calling the store. I definitely will NOT RECOMMEND anyone to purchase from this store. The other furniture stores I have shopped around at were right, this place of business is not worth it.
If I could give 0 stars I would. Shitty ass customer service! In store & corporate! I will never come back. Called here everyday & no one answers the freaking phone.. the employees said their phones don&'t ring? Then fix it!! Wtf?
Worst customer service ever! I purchased furniture over 2 months ago. I have had 3 canceled deliveries so far still waiting. When I go into the store they just make promises they fail to keep. I am still waiting 2 weeks for the store manager David to call me back!
Absolutely the worst customer service I have EVER experienced. DO NOT believe anything they say. The &"customer service&" ... What is THAT?? Wholly smokes. I don&'t believe anyone relayed the same information once!! Consistently inconsistent. Pawned off when questioned. I would NOT recommend, regardless of the cost. Pay for reliable, genuine good service. DON&'T SHOP ASHLEY!!! You&'ll be sleeping on the floor with only PURE FRUSTRATION!! YIKES!!! I couldn&'t post with NO stars as preferred!!!
Beautiful furniture
I would never use Ashley Furniture ever again! Worst customer service I have ever received from a company, by far. I have a complaint out with the BBB right now. They have zero communication or respect for their customers. I&'m still waiting for a manager to call me from last week. The problem is not the delays- it&'s the complete lack of communication and follow-up which is a direct reflection of their poor leadership. Fire them all from the top down and start over because anyone there leading a team is absolutely useless. I just wasted an entire day sitting at home for a delivery to come that didn&'t show- for the 3rd time! The cost of the furniture I&'m waiting on is what I make in a day of wasted PTO. I fully expect a refund and my item.
I purchased a power recliner in store with Virgil, a very nice rep who said he would call me re: delivery. No call from Virgil so I spoke with Tacara ( customer service) very nice but said they have it down for pickup 🤔. I informed her that I drive a Toyota and was waiting for a call for date. She was nice enough to schedule a delivery for Saturday the 14th. I call on the 14th to get an approximate time and spoke with Kedeja(nice lady) who said there wasn’t a delivery scheduled. I ask that she have a manager call. Chris called and left me a number to call him back.., called 3 times, no answer. Today I spoke with Chris ( customer care) trying to get a refund.. 🤔she was nice but couldn’t help me , referred me to the store number and of course they never answer. Oh, we’re in the midst of a pandemic we’re 245,000 fellow Americans have died. 😢. I do hope you have a better and safe experience. Beverly
Found exactly what we wanted
I have had the absolute worse experience with Ashley&'s. I wish I would have read the reviews before purchasing. To start with the positive, the representative at the store was great. She was very helpful and professional. My delivery was scheduled for Oct. 21st. From there, it all went downhill.On the day of delivery, I never received a phone call or text confirmation which I found fishy so I called to see what happened because my furniture had not been delivered. They said that they rescheduled because I did not confirm my delivery..umm what?? I told them that I never received a phone call nor does there paperwork request a confirmation. The representative proceeded to tell me that they rescheduled delivery till 11/6 and all my items are on back order till 11/8. Tell me how that makes sense? I asked him how will my items be delivered on 11/6 if they are not available till the 8th. He proceeded to stumble and then rescheduled the delivery to the 8th. Fast forward to 11-4. A representative left a voicemail to tell me that 3 of my items are not available and that they are going to deliver those at a different time. I called later that evening and the representative told me 3 of the 4 items I ordered are available and they rescheduled the entire delivery till 11-18. First of all, they both had conflicting information. I asked the representative to please do a partial delivery and deliver the last item later because I am tired of being rescheduled. He said someone would call me in 24-48 hrs. Nobody called. I called multiple times, left multiple VMs and talked to multiple people on the chat option. Each time they said someone would call me in 24-48 hrs.Honestly, If you are looking for a furniture company with decent customer service. Do not come to Ashley&'s. After multiple attempts, I have had no resolution and every representative is not helpful.. I will update my review once I get my items...
Best service with Traci - highly recommend!!
Horrible customer service, a salesman Rafa was very rude and discriminatory towards my family. My family was going to pay cash and just wanted to see how much they would get approved and he was calling the other associates to look at her application, they stared at her and started laughing.
Worst customer service i wish i read all these reviews before i purchased furniture from Ashley furniture. They sold me broken furniture and asked me to sign. So everyone out there DO NOT SIGN If they bring you furniture with even a scratch. As of now they are not fixing my furniture and they are keep saying it is in review. but if do fix it. I will post another review accordingly.
good quality stuff.
Check the prices online. They claimed they were giving 45% off but we found them on their website for over 60% off. When we tried to show them this they tried to offer us a manager discount that was worse then the online price. Why would you buy from a company that lacks integrity.
Very bad experience had so much trouble with our delivery and this hasn’t been the first time both orders were delivered with wrong mattress I will never buy from u guys again
Overpriced. You can find same items in smaller outlets for less. Saved $720 this way.
We were we would receive our love seat and sofa. The sofa came but we had to wait 46 days receive the rest of the furniture
Sean was very helpful
Found a beautiful table for my dining room. The staff were very helpful and attentive.
Great customer service
They were very helpful checked on me often I will recommend for sure thank you
They did not have what I wanted n I had seen it in the enternet that they did have it, very disappointed, they were professional
Our salesman Tarun was great!!! Very knowledgeable and friendly!!!
Is so nice people no rush whit the sales person good prices & nice inventory I recommend this store..
Worst service you can ever get? Come to their store! Why do you guys sell items that you guys don’t have? Still waiting for my sofas and other furniture ordered month ago. First delivery, two items were shipped instead of 4. And called again for the sofas they gave wrong information and next delivery date. Took a day off to receive my furniture, no one showed up nor I received a call or text message about update. Called again they never knew something was supposed to be sent. Ugh, waited for the supervisor and she was rude and talked like she is doing a favor to me rescheduling my own items bought over $5000 worth. She said she will call me back with an accurate delivery date, and atleast be waiting for the next day delivery, (which is today ) and NO ONE SHOWED UP. Tried to call 3 times and no one picked up my call. I am without furniture from a month now. Never shopping here again...
They sold me a couch 2 years ago and I bought the 5 year warranty. The couch is obviously defective, I had issues right away and needed a replacement in less then 6 months it has significant issues. The warranty doesn't cover the issues because it is a factory defect and Ashley wont fix the issue because it is past 1 year. They don't back their product and they sell you warranties that don't cover you. I called customer service and the corporate number and they just say it is past the one year and that they wont do anything, they do however say "Sorry" DONT BUY FROM ASHLEY.
I was disappointed, I walked around for about ten minutes not one person approached to see if I needed help or even say hello. Did not like my experience.
This is the worst service ever.I order 2 sets of matress, both queen.. 1 queen bed frame/head boars.. the bed frame came with wrong slats1 order cal/king bed frame, it came with just regular king.I call and complain they said it take too days to get back to me since the truck is out delivery.Make matter worst they didn&'t take my old head board and bed frame as they promise. They said thats not what the company does, but at the sale they promise to take all bed frame and head board out.. After my first complain when i call back they didn&'t want to talk to me again they put me on 30 mins wait.. overall my experience with ashley is they just try to make you sale and when something go wrong they do not want to fix it or they honor the contract.. i would not recommend this place to anyone
I wrote a review couple weeks ago about a purchase I made 18 May it is 4 September and I still haven't had the other part of my order delivered I went into the store a month ago and spoke to Gerry the manager she promised that she would make up for the mistake that was made regarding the purchase the manager Told me please stop making calls to corporate you're making things worse I will take care of the issue but stop calling corporate which by the way corporate has not done anything they just say well we have nothing to do with what is done at the store we have no control over what's done at the warehouse it's very sad because I spent lots of money in the store buying furniture and it's not fair and it's not right for the customerThey keep blaming Covid for the changes but Covid has nothing to do with being a good person and having good customer care And honesty towards people that go in there and buy their product and talk with truth which by the way during the time I was in the store there was three different customers making claims one of the customers did not speak any English only Spanish she asked for help one lady that worked there Hispanic translated this customer was upset over same reasons I was... when the customer stepped back the employee turned around and told the manager I don't know what's wrong with this lady she is crazy she's psycho this is so unprofessional how dare they talk like that about customers it's sad horrible service ....so come to find out my purchase was on back order and that's why It has never been delivered but no one ever bother to called couple days ago and asked to speak to her come to find out she no longer works for this store so now I have a piece of furniture that no one knows about it's still on back order this is the worst worst please please people if you need furniture go somewhere at Ashley. This place only deserves negative stars
My husband and I were excited to go here and buy furniture for our first home (we don’t have anywhere to sit in our living room thanks to this store). And it’s been The worse experience ever. Never buying furniture from this store ever again. Bought furniture in June and it’s about to be September and we haven’t received what we ordered. I call to ask questions and they never return my calls, they put me on hold for an hour and eventually hang up. We bought over 3,000$ worth of furniture too. Do not go here. I don’t even know why their stores are even open during this pandemic because nothing is getting delivered. What a disappointment.
They offered very bad service. We got helped by lina and she was very impatient and rude. Everything seemed impossible for her we asked her for prices and she said that a bed was backed order and that they didn’t have a price. I went online and found it and then they were able to find it on their system. Its like i had to Do her job. She looked like she Didn’t want to help us and everything we asked she had to go ask the manager and she would end up telling her yes to go ahead and do what i was asking her. She was so rude. Her customer service was horrible. She just wanted things her way and not to be asked to do anything. I really wish she gets talked to because if she treats all customers like she did to us nobody will buy or go back to the store.
I had a great experience there, I love the customer service. Adela rocks
Great customer service Rick has been amazing for someone like me who's is uneasy making big purchases he's made us feel comfortable and confident in our new bedroom furniture
I came to Ashley after having to take Hanson’s furniture to small claims court. To say I was nervous about a new furniture purchase is an understatement. Crystal was my sales woman. She was amazing from start to finish. I picked a sectional that had all the bells and whistles. Unfortunately it stopped working but she sent repair people out 3 times. She then agreed to take the couch back with a full refund for a new product. When I bought the couch there was a huge sale. They gave me the same discount on the replacement. The quality of the furniture is amazing. The new pieces with not be electrical in anyway so I’m sure they will be wonderful. Crystal really went above and beyond. She sent pictures and measurements. She was relentless in finding me something I would be happy with. I’m super happy with the service at this store and the product.
Kids and I wandered around a bit just checking things out. We were approached about three times by people ready to assist us, which in my mind isn&'t too many or too few. Unfortunately there was no furniture which suited our jnterests, everything was pretty traditional overall. There were some very comfortable beds on display, and we were able to lie on many without any hassle, so we may buy our cozy beds from here. All in all, a good buying experience without finding what we were looking forz
TRASH!!!! they do not stand by their products, they lie, they won&'t fix broken items, you can&'t get ahold of customer service. I have been in an ongoing battle with them to replace a table for over two months and still continuing. DO NOT BUY FROM THIS COMPANY! The delivery drivers will lie to you for you to accept broken pieces so they can have you sign and take liability. Never again. TRASH TRASH TRASH. Cheap furniture. No customer service. They don&'t answer the phone when calling. I can keep going, but I think you get the point.
No pressure yet got all the help I needed
the first face i saw when i walked in was Billie. I had seen a bedroom.set I was in love with online, so she helped.me.locate it and told me all about the different choices that were available. she was awesomely helpful and did rush me. I ended up buying the set and I can't wait to receive it. It turns out after 3 scheduled appointment to deliver my furniture, they delivered the wrong bed which required a box spring. had they delivered the correct bed I would not have needed a box spring. however I didn't have one, so the driver gives.me a used box spring he had picked up earlier that day from another customer. YA. in the mean time, I have exhausted myself trying to get the correct bed I wanted. I've sent emails, phone calls to corporate, and they complete ignore me. they offered to deliver a new box spring free of charge but that appointment has also been cancelled 2 times, now it won't be delivered till January. I bought and paid for this bedroom set in August. I DO NOT recommend buying anything from Ashley Furniture Home Store
Marlene Serita and jerry suck as employees I&'ve been waiting for furniture since June 12 still nothing and they keep bullshitting with me worst experience I&'ve ever fucking had with this company. Jerry stayed on the phone and some other guy just sits on his phone doesn&'t welcome me or anything jerry sucks as a manager
I love my Ashley furniture that I have but this is my first time purchasing directly from Ashley and not happy with them not sticking to deliver dates however the manager is making it right By crediting me some money
No customer service here! Sent me a broken box spring and it been over 2 months still fighting with them to get a new one! From the looks of a lot of the reviews this is normal for the sh*t company.
They have nice furniture but the customer service and sales reps are rude and disrespectful with customers, they are only looking for fast and big sales, if not they will dish you as fast as they can. Our sales rep didn't even want to speak in Spanish, even though I asked her if she was able (and she said Yes). She kept talking in English (part of my family doesn't speak English) When you ask for information about anything related to online, they will quickly change they topic or say they don't have any information about it, no matter the question you have.
Grab a snack its a long one So let me start out by saying, I LOVE the furniture I purchased. Ive purchased my first living room set from Ashleys (southern california) 6 years ago and everything is still in fairly decent condition.So personally, me and my husband do not have the best credit, we were looking for a lease to own option and we knew our options were limited, after about 4 other stores and several hours later we decided to try Ashleys before we drive home (just over an hour). We walked in, and noticed an employee talking with an elderly woman, no problem we&'ll wait our turn, well she ended up walking away and he helped us. We explained out financial situation and he seemed hopeful, so we tell him what we want and start looking, and he started suggesting things we werent even talking about. Dont get me wrong, I understand that salesman mentality, cross sell everything, but thats not what we needed. It was like he kept assuming our living arrangements, we are moving into a larger house and needed to fill space rather he was showing us smaller space items, but again no big deal we just corrected along the way. BTW, yes with everyone wearing masks that was nice but it was very hard to understand everything everybody was saying, i felt myself getting confused ALOT.Anyways, we know productions were stopped due to covid so we asked right away how does the stock and delivery ETAs look, he did explain some items are on back order, so it can take 3-5 weeks BUT he&'s done alot of orders recently and products do show ETAs of just a week or 2, so that made us very optimistic. We applied and ended up going to the secondary finance option, and another gentleman came up and started to explain the option but spoke so fast, couldn&'t hear him due to the mask and he walked away.So we ended up picking out a living room set, extra rug, recliner, and a couple of bar stools, super excited and then we realized hey we&'re a little over budget with delivery and everything so we took off the barstools, no biggie we&'ll get them later. So now its time to do the paperwork, so we start that and our sales rep is at the computer and typing away and he needs the store manager (im assuming he was wearing a suit) and they start talking and amongst themselves stated they won&'t deliver to us, and after a few min the manager said, &"this is gonna take too long im going to help &"another sales rep&" ill be right back&" he was gone about 10 min came back and finished us up in like 5 min. We thought that was so rude since, clearly we weren&'t longer then the other transaction but dang, we heard you, what a way to make us feel bad. Anyways they start telling us the details, but didn&'t say anything about the delivery until we brought it up and hes like oh yea we don&'t deliver youll have to pick it up, why couldn&'t they tell us that when he first realized it, also we told our rep in the beginning where we live and he said no problem. So we have to pay delivery ourselves, instead of it being tacked on the bill and we would&'ve made payments towards it. So we start doing our paperwork and we realized, after the delivery was taken off we could&'ve afford the barstools, but it was too late for that now, it was just very frustrating, they didn&'t even try to include us in any of the discussions or decisions. And then after all the paperwork we are informed we have to do a down payment, nobody told us about that, oh and the furniture won&'t be ready for 5 weeks and our sales rep said, &"well you know i told you itll be about 5 weeks&", like yea you said that but you also said alot of things to make it not seem like that. Honestly, again I&'m very happy with the pieces we picked, but the staff was not friendly at all, nobody says excuse me when trying to squeeze by, employees huddle and talk about their sales instead of saying hello, they don&'t disclose everything, they are too focused on making that sale then being personable. I was so over being there I just wanted to go home, ill most likely do business with ashleys again but I will not be going to that one ever again.
Could not get through on a phone call. Made several attempts.
If I could rate a negative or a 0 star I would. Terrible customer service when it came to delivery. DO NOT purchase. The sales rep Tarun Singh guaranteed my furniture would arrive by the 22nd of July. Nothing arrived I called and called and now bottom line they are saying my shipment won't be complete until October. I spent over 10k here. They lie here so do not purchase anything. DAVID THE 'MANAGER' is very unprofessional as well.
Wouldn't even give them one star. Worst customer service, got told my furniture would be delivered on a specific day, got a call day of to say it wouldn't be here for a week due to a mess up on their end. Waited on hold trying to get through to someone for over 2 hours. Will never buy from here again.
I'd give 0 stars if I could. There's no wonder why Ashley HomeStore has such poor reviews. Here I am yet AGAIN with a frustrating experience. My first purchase was a disaster with trying to purchase a mattress and adjustable base. (Delays, wrong items delivered, broken items delivered, incomplete parts delivered, techs broke items when delivered, etc.) So this time I just ordered a mattress online, thought it would be a simple straight forward process. It gave me a delivery date when I was submitting my order. The delivery date passed and no mattress received. I called to find out, they told me they don't know and that there's no delivery over the weekend when their website had given me that Saturday delivery date. Then they said they would call to check on the delivery on Monday and call me back. No one called so I called again, now they are saying they will not call to find out about my tracking until next Friday (week later). So I've been given conflicting info from their customer support as well now. And here I am now, with no answers and no mattress and no idea what's going on. This company is a joke! I thought I'd give them another chance but they've solidified my decision to not shop with them again. I definitely tell everyone to steer clear of this company. 5 thumbs down.
Walked in 5/24/2020 and spent close to 5k on a bed set with matress. Bed set arrived in mid june with no issue. Matress arrived a month later on 7/1. Matress as you can see in the pictures is defective. I went in 7/12 on my day off and complained. Geri Heath Sales manager took my complaint and she said someone would call me to schedule. 7/16 I get a phone call and got scheduled for 7/18. The day of (TODAY), no one showed i emailed Geri and called the store I was unable to get ahold of anyone. It seems as if once my 5k were taken all customer aknowledgement was out the window. I walked in to the store about 5 hours later after I emailed Geri about the no show and simply said I would like a refund on the matress but I would be keeping the set. I asked what the store policy was and at first she said a tech would have to come out and make sure it was bad and i agreed, then that&'s when things went left I told her getting ahold of someone was near impossible the phone number she gave me leads to no where and no one ever answers she didn&'t respond to my emails and she is at work bullshitting (she was standing at her desk hanging out with a coworker) mean while she can&'t return my emails????Oohhh BOOOiiii she was pissedddd. She took her mask off and began going off on how she&'s not bullshitting all her employees and customer are just staring at us because I told her yea you are bullshitting you can&'t email me back but I walk in and find you hanging out on the Salesfloor on a slow Saturday afternoon no customers in sight. Things got heated and we went back and forth for a minute (pretty shitty for a manager to do). Now I&'m scheduled for Tuesday but at this pont I just want to do a charge back with my credit card company. If they had just admitted there fuck up and taken care of me with urgency but its been close to 2 months with a shitty mattress I cant sleep on. The matress was only 975 I just want my 975 and ill fuck right off to another company and never return.
I spent over $3,000 dollars less than a year ago on sofa and love seat. I&'ve tried multiple times to contact Ashley Customer service for service on a couple cushions coming apart!! Left messages ,emailed no call back. I continue to get the mailers and emails to get me to purchase more. Never again!! Sales is all over you till you buy!! Customer service, crickets!! Warranty is up soon!! Can&'t believe this is how they do business!!
Ashley homestore has been HORRIBLE! I received a tv stand with broken door, chipped shelves AND no hardware! It’s been over a month and I’m still waiting for repair or replacement 🙄🙄. I also ordered a sectional and Delivery has been rescheduled TWICE! They call the day before the scheduled delivery to tell me it’s on backorder. It’s so very frustrating that I ended up cancelling the couch. I’m sure COVID has an impact on delay, but couch was ordered in May and it’s now “available” until end of July. Who knows if they would’ve called again and said it was on backorder 🙄 plus to get ahold of any customer service rep has been extremely difficult and every time someone called me they never knew what I was talking about. No notes were ever taken. Horrible, horrible, horrible!
If you go to Ashleys furniture to buy anything, I do NOT recommend you buy the GBS insurance. We have had multiple items that they do not want to cover. WE PURCHASED OVER $6,000 in furniture plus the 5 year extended insurance on all of the items. We purchased the insurance in 2018 so only 2+ years & the furniture has turned out to be cheap made furniture that is falling apart. Honestly if you can afford to buy somewhere else you should, the staff member that helped us purchase the items even sent us a text to see how we were doing & to let us know they had sales coming up. We texted him back to let him know that GBS insurance was being difficult & he never responded. Just avoid them in general.
Service was great. They had some great sales. I will be shopping there again soon.
Awesome experience! Rick and Dave were the best to deal with. Treated us Great ! Found exactly what we were looking for. Beautiful bedroom set. Very Happy customer...
Initially, walking in to a store, you will be greeted and welcomed. Once it comes down to needing customer support, you will be ignored either intentionally or accidentally. Nonetheless, I have had to call about a damaged piece of furniture that came in and needed replaced. Nearly a month later, and I have still yet to receive a replacement. I contacted their customer care and was given the home store number in which I called over the span of a few days to be left on hold for fifteen minutes then directed to voicemail. I had to go in person one day when I had the time, and we sorted everything out. That was, until I received a call from customer care that they can not issue a replacement and that the home store did not follow protocol. They mentioned that the home store first had to incite a service call to see if the furniture can be repaired, so that is what I did. A few days later, and no one called about the service initiated. Again, I find myself calling customer care and the home store to be reverted back to voicemails. I even messaged them through their online portal for a call back but never received a call back. I finally have some time to go to the home store again and initiated the technician service in person, which nearly another week has gone by and their still was no follow up. I am surprised at the amount of good reviews that Ashley Furniture has on here. I was certainly robbed of a good experience, and wish I had never entered the store. I am running dry on my patience, and have little choice but to seek an avenue unfit for both our times.
In May decided to go in store Biggest mistake ever I purchased new bedroom set for myself also three bedroom sets for my children I still haven't received all of the furniture I've had three or four deliveries still missing some they keep rescheduling they never told me they were back ordered I also bought with promotional rate which didn't happen I called corporate corporate says I have to call the store I called the store the store takes if not an hour and 30 minutes to answer or no answer whatsoever.. And whatever delivery service company to use horrible the first one but all the furniture in boxes and second time wrap in some cloth looking thing looked use the guy was rude they didn't put my Furniture together hardware nothing I had to call corporate it's just horrible Where communication from beginning to the end No one wants to except responsibility for nothing it's very sad poor customer service I thought when Jerry the manager called me that she would be interested to hear what I had to say she sounded like she was annoyed and didn't care very disappointed the whole response about them not keeping their word for their "promotion" they had going on They didn't keep their word their response was it was a miscommunication. And on top of that I still have furniture that has not been delivered and won't be delivered till end of July that I purchased in May. I don't recommend anybody to go and buy from Ashley think twice.
I&'d give a -10 stars if I could. Sorry if this rambles but too much has happened over the past few months to say it in a perfect little passage. I ordered furniture for an entire house back at the beginning of May. I still don&'t have all of my furniture. I have had more delivery dates with failed deliveries than items that have landed in my home. When I call to complain to find out how they would like to remedy the issues, they are snippy and expect me to smile through it while they continue to provide incompetent services. I received a couch with power reclining seats with no power cords. I&'m still arguing with them to fix the issue. I ordered bed sets for my children; where are the dressers? Oh I was given a delivery date when the furniture will not land in the warehouse until a week after? Total incompetence. I have been repeatedly told that they will call with updates. They don&'t call. You have to drive to the store to get a response. I live 45 minutes away. I have made about 4-5 trips to the store because they cannot provide answers over the phone. The delivery workers will destroy your walls when they deliver furniture and the store will not compensate you or give you a discount to make up for the damage. Don&'t order from Ashley. It&'s not worth it.
1 star for phone service. I ve been on hold way too long for a "furniture" store..ya ll ain't t that busy to answer a phone. Also the worst on hold advertisements I ve ever heard....just a constant NONSTOP annoying voice repeating herself over and over shoving products down ur throat.
Rick took the time to listen to what we wanted and provided a great selection of sofas to choose from. He was very knowledgeable. Definitely ask for Rick. Jerri the manager was also very nice and professional.
Great Furniture and Great Service
Great customer service from John Reiss. I went looking for new bedroom furniture. He wasn't pushy and just trying "to sell me something". He listened and answered all my questions. I wasn't sure on some of the size of furniture I was looking at and went home to think and measure to make sure it was all going to fit the way I needed it to. I did go back the next day and purchase from John the set I was looking at. Great selection of furniture and customer service! I will definitely be a returning customer.
Nice attentive staff good selection
Purchased 4 chairs @ $100 a piece, that was with their 40% cash discount. Got home to get more reviews on the chairs to find out they were sold in pairs for $109. Over charged by $200+, promptly called and they priced matched it. Their kiosk even said they were $180 without discounts, so make sure to check online and DO NOT TRUST THEIR KIOSK for the proper pricing. Always check online and request those prices if you must come here. Use the store to find what you like and tell them sells people to back off before they cram numbers in your face which makes it appear they are getting you the actual price and not an inflated in store price. Plus they implied I couldn't get the in store discount if I didn't buy the protection plan. Wanted $100 to ship them aswell, when online shipping was free with a 10% discount.
We have been to this store for about 4 times now over the past year. Their customer service is horrible and they do not treat their customers equally. I went with 3 family members and not one retail person came to greet us or ask how we are doing or if we need any help. Whereas, I saw other families walking in and were attended by the staff as normal.
I went down to purchase two recliners. After having issues getting thru to there warehouse for 2 hours I decided to call Ashley's I was put on hold for 50 mins and decided to hang up and call back. She said please hold. I decided to drive down to the store well waiting on the phone.. Spoke to the greeter to let her know what was going on & to show her 25 mins later i'm still on hold. She said to go around to the desk & talk to customer service. I explained my situation to the lady at the desk and showed her I was still on hold for 25 mins not including the 50 mins before. She had an attitude & said well i'm the only one answering the phones. I said well I have been here 5 mins & the phone hasnt rang and i'm still on hold I showed her my phone. So she decided to lift her phone up and then hang up On me. I was still on hold now 30 mins. I explained the situation about the warehouse she said well just like me they only have 1 person too. I told her that the number keeps saying incorrect number and I have been calling for two hours She said you need to keep calling... So I pushed the issue & she ended up calling a different number and set the appt. Then she said here handed me a sticky note with the time and date. She didnt say anything else. She was very rude and had a attitude. With customer service like this I will not be back to purchase from Ashley's.
Do yourself a favor and do not even bother dealing with this company! We were remodeling our kitchen and looking for a new dining room table so we thought we would check it out. We found a set we liked and they were offering 30% off regular price. The price of the set was on the back and my wife added up to get rough cost. We purchased a table and 6 chairs. They added additional charges for delivery and care but we didn't catch the price difference of each piece mysteriously increased by $50 until we got home. I asked my wife if she was sure and she said yes, but I wanted to check online to make sure before going back. Well the on line price for the set we paid over $2600 in the store was $1700. $900 difference for the same exact set coming from the same place! They even charge per unit for the chairs when the online charged as set of 2. We go back to the store and point out price difference online and also that they had displayed vs what actually charged. The manager came up with an excuse that because of being closed for COVID19 the price inadvertently wasn't changed. Gave them benefit of the doubt since they said they would credit back our credit card $800 and we would receive a call from a 909 number within 48 hours. Well 48 hours came and went and a week came and went and never received a call back. We tried to contact customer service and was on hold 3 times in excess of 20 minutes and went to voicemail promising a call back. No call back ever. Tried chatting online with the agent 4 times and was finally connected and chatted over an hour online for them to tell me the store has to issue the credit and they will email and get back to me in 72 hours! Enough is enough I cancelled completely and waiting for credit or filing a la
Nice layout, great customer service. Friendly staff. Could use a few more modern options
If I could give NO stars I would. Do not purchase from this company. They have horrible customer service and poor quality furniture. My couch is falling apart and is only two years old. Then to make matters worse they talk you into a credit account and drop your limit when your almost done paying it, which lowers your credit score dramatically. Of all times during a country wide emergency, and I've still paid on time regardless of the emergency. My advise is to go to a store that wont cheat you in your purchase! Lesson learned.
Great place!
The worker gabriel is no other than a rude worker. He was being asked simple questions and as a customer you have to respond nicely no matter how many times its being asked. He would also keep changing the prices thats when you know they are hustling you so for anyone trying to come in keep an eye out. Do not recommeded him nor the store.
I had a great experience with Rick. He was Very professional and nice to work with. I got a great price on the sectional I bought. Great job guys. Jay
I was literally put on hold since 6:43pm until I decided to hang up at 7:19pm because no one got back to me while I was still waiting on hold. Tried calling back, but store was closed. I'm super disappointed because I was there earlyier at the store looking at a table I've seen and I was calling to buy it because it was a manager special. I was on hold for 35 minutes!! I really hope something is done about this putting customers on hold for so long til they close. Not fair at all.
If I could give no stars I would. I ordered a dinner table and 4 chairs online for $1200 last Friday. I received a confirmation number for my order. Our card was charged 1 cent, then that was retracted. I have been trying to call the customer service number and the store itself regarding my order as the estimated delivery is tomorrow and our card still has not been charged or any confirmation emails, nothing. There is no tracking information, my phone number isnt recognized, nothing. I have tried for hours the last couple days to talk to anyone about this. Waiting on hold to have my call disconnected due to waiting in the question too long. The message us feature does the same thing. We have purchased more that $4000 worth of furniture in the last 8 months and will never shop here again!! We have had nothing but excellent service with every single item ordered with Wayfair. Every time I have called wayfair I have not waited more then 5m on hold. Ashley furniture is not worth your time or money. Horrible customer service.
Work very well with there customers
Do not buy furniture from Ashley ...we paid cash 10k...and I am about fed up with them...they delivered broken and repaired and painted over furniture...chairs are unbalanced...some are shorter than the other...missing pieces said was on back order...its been 3 months now...I am wanting a refund...they can come pick up their broken furniture...beware what you see in the store is not what you get...and they dont care once its delivered your pretty much stuck with it. I am thinking lawsuit here for the amount of money I spent to get such crummy furniture...Ashley Furniture I will tell everyone and anyone about your business and how you treat your customers. Buyers do not go there!!!!
How is this place still in business? I ordered a mattress online after much reviewing and comparing, based on the fact their website stated the stores were closed due to COVID-19. It arrived 8 days late in a tightly packed box that was incredibly small for a coil and foam mattress. Even 48 hours later it did not inflate to a usable mattress and clearly doesn&'t have coils. I began contacting customer service just 2 days in, as I read their instructions on the 3-day limit. Today, 4 days later, I still have not had any of my 10 calls answered, a return call for any of my 7 voice messages nor a response from any emails through their help system. To boot, their phone tree disconnects you after holding for just 15 minutes.Only buy or order from this organization if you know for certain what you&'re getting.
This store is violating HIPPA LAWS and cannot require customers to take their temperature to be able to enter the store. I will never shop at this store and I will let anyone and everyone I know not to spend their money in this store. I will also be contacting their copporate office and if they are enforcing this I will not shop with this company ever again! #MedicalFreedom #EndMedicalTyranny
So here we go again. Wife wanted this certain bed set. Ashley was the only one that had it. We met John the salesman. Nice man. Down to earth. We ended up buying the entire set. Here is where it went downhill fast. The bed set was delivered to find out the headboard was damaged in numerous places. The bed did not come with proper bolts so they couldn&'t put it together. The nightstands are cheaply made. The dresser was damaged and repaired with a stupid staple. Are you kidding Ashley&'s? Another area was taped to hid the blemish and painted over. I rejected the whole order. The delivery guys were nice and cool about rejecting the whole order. Matter of fact when the delivery guy called the Ashley call center, the call center told the delivery guy he noted the rejection and hung up on the delivery guy. This was Ashley&'s premium bedroom set. Nothing premium about it. Maybe premium junk.
So here we go again. Wife wanted this certain bed set. Ashley was the only one that had it. We met John the salesman. Nice man. Down to earth. We ended up buying the entire set. Here is where it went downhill fast. The bed set was delivered to find out the headboard was damaged in numerous places. The bed did not come with proper bolts so they couldn't put it together. The nightstands are cheaply made. The dresser was damaged and repaired with a stupid staple. Are you kidding Ashley's? Another area was taped to hid the blemish and painted over. I rejected the whole order. The delivery guys were nice and cool about rejecting the whole order. Matter of fact when the delivery guy called the Ashley call center, the call center told the delivery guy he noted the rejection and hung up on the delivery guy. This was Ashley's premium bedroom set. Nothing premium about it. Maybe premium junk.
I wish there was something less than 1 star.
If you want your credit score to drop then go here, they are nice here and know there stuff when it comes to furniture but they are vultures waiting by the front entrance so they can get a sale. They had nice furniture but when they start talking about their credit card, they want you to open and use, they will nonchalantly say see how much you can get approved of and will lie through their teeth about it, they will go off the lines they are force to say and repeat the same information when you have questions. They will not tell you it’s a credit card once until you open and you can’t close it right away. They say you can that same day, nope you can’t. So there not affects your credit score when you open and close that account you didn’t want. Mine near dropped in 20 points! Don’t be scammed with theirs credit cards. Don’t be scammed by Ashley home furniture store and don’t be scammed by their sharks in the front entrance.
Careful with your hardearned money in buying Ashley products. After sales service is so bad.
The staff was great...John was our sales person great guy. Manager was great too.
People please reciew these reviews before getting suckered into purchasing ANY furniture from these thieves. I purchased a sofa and loveseat combo leather recliner seats for close to $5k. From the get go these recliners have made some God awful noises to the point that we are unable to recline our seats. I have had technicians come out and are baffled that we still can deal with these couches. When I called Ashley they informed me since it wasn&'t a mfg defect that they couldn&'t do anything about it. I&'m sorry how is this my defect? It has been occurring from day one and I was told to put conditioner on it and the noise would dissipate after a few weeks. Well even after 2 bottles of leather condition the noise is so loud we can&'t even open or close our seats; especially in the evening when our kids are asleep. Ashley you are the one who manufactured this set so anything wrong with it is your problem NOT mine. Do not buy from here... this is your warning!! I wish I looked at Yelp before I had purchased.<a href="/redir?url=https%3A%2F%2Fyoutu.be%2FiO-UbUkdh8g&s=6c27052b5f08649226f4ee9e5f9d6c858d3bf83f20dee98b287094acb5ef0a01" target="_blank" rel="nofollow">youtu.be/iO-UbUkdh8g</a>
I'm going to start by saying my issues have been with the delivery of my furniture, not with the actual store. I'm clarifying this because apparently, the store and the warehouse/delivery are completely separate and don't seem to communicate. We purchased numerous items from the store and had them delivered to our home. Upon examination, we realized one of the barstools didn't match the other 2. You can tell it's supposed to be the same, but appears to be manufactured somewhere else because there are slight differences (the fabric is a slightly different color, the padding is different, the height is off.) A technician came out and we showed her the differences. She put an order in for a new one to be delivered and put a note in the system saying to not bring warehouse stock. This particular chair was already assembled when we received it and the other 2 weren't, so she thought that might be the issue. I received notification of a date and time our new chair would be delivered. I called multiple times on the day of delivery, because it was nearing the end of our delivery window, and I hadn't heard anything about the delivery. I was reassured my delivery was on its way. Not much to my surprise, the delivery never showed. I called the next day and they said sorry the delivery driver was running behind and that's why my item was never delivered. They told me that I am supposed to be notified if my order isn't going to be delivered. However, I never was, even though I called multiple times and spoke to different people all assuring me it was on its way. Flash forward a few days and my chair is set to be delivered again. This time the delivery actually shows up. However, the chair doesn't match again!!! I contacted customer service again and they told me all they are able to do is email the warehouse about this issue and then they will contact me about setting up another delivery time. My concern is that I'm never going to be able to get 3 chairs that actually match. Every department seems to be completely separate, and there is no direct communication. It seems as though customer service has just washed their hands of the situation. I asked to speak to a supervisor, but was told there wasn't one available. It's extremely unfortunate because the store has some really beautiful furniture. However, I won't be recommending them in the future just based off of the delivery/customer service issues. Some of our friends bought from them right before us, and also had issues with delivery. Please Ashley Furniture improve your delivery and customer service!! Communication is key!
""""""""stay away from ashley's furniture"""""""" purchased bedroom set and when delivered had cracks and chips on the wood. we have asked several times to replace unfortunately, no one has returned our phone call or email.we were told too bad, they cant do anything about it!! please stay away from ashley's furniture big scam
Love The Variety & Quality Of The Furniture They Have Available. Almost My Whole House Is Furnished From Ashley's. Warranty Excellent As Well. Highly Recommend Purchasing Furniture From Ashley's
They deliver two sets of couches, and a vanity. And the couches had a hole on the bottom. Called and they came out to fix that. The day we got the items we ordered. The vanity was missing parts. It's been over a week and we still haven't received the parts we need to for it. When they came out to fix the bottom of the couch. We told them the other couch is not reclining back correctly and the guy had an attitude. Saying he is not going to fix that. We called the number and told them. I won't buy anything else from them. We aren't the first people to have problems with them!!
My wife and I went in there yesterday to look around for couches. Eva helped us look for the perfect couches that we wanted. If they didn't have the color we wanted in store she showed us a variety of couches with the colors we were in search of. She was very helpful and honest. She wasn't pushy at all to make a sale and she didn't hover at all like I have seen in different furniture places. She was there when we had any time of questions. Her customer service was amazing. If you're interested in looking for furniture or any type of household items for your home, I 100% recommend going to speak to Eva !
I stopped 2 other places before here. They had the best customer service, the biggest selection, and the best prices of all 3. I haven't taken delivery yet, but the store end of the business is great.
We had a great experience working with John R. and Rick! They really helped us out and we got a great deal on our bedroom dresser! Wonderful customer service.
TERRIBLE EXPERIENCE! If i give 0 STARS i would!!!The minute i walked in the store the vibe was off... when we were greeted when we first came it was an awkward hi how can i help you guys today.... then we began to look for furniture and you see the associates doing NOTHING but standing around on their phones or gossiping.. very unprofessional!!! Not to mention I wanted to lease some furniture and NOBODY even knew how to do it.... So i went through the application an additional 2 times then they finally figured out... by this time i been in the store over two hours.... and the way they went about the whole process, showing no urgency or any type of care. I returned my furniture and will NEVER SHOP there again.
We enjoyed our experience at the Ashley store in Modesto. Our sales associate, John Hoskins, was patient and understanding of the specific item we were looking for. He gave us a great deal and even allowed us to pick up our furniture at the warehouse in Lathrop. Everything work to our advantage. I have purchased many items for my home, but this was the far best experience.
This has been a nightmare! I ordered a rug back in January to go in my new house and so I was not moving in until February. The rug came in on February 2, it was stained I took it back to the store on February 3 and they were supposed to order me a new rug. I still have not received the rug it is now February 18. Also I had ordered other things a sofa table, the clock I have some pictures etc. and they were supposed to deliver them on February 5. Did not get them on February 5 they did not tell me they want delivering them on February. I actually didn’t get them till February 10 and they were going to try to deliver them at 10:30 at night which I would not hear of. Their delivery service needs a lot of help it is the worst I have ever seen in a furniture store
So helpful lady was courtesy, so good experience...
Transaction was so easy. We walked in, were greeted immediately and mom and I shopped without any pushy sales people. After a while, our greeter asked us if we needed help and let him know which one we were interested in. Got a price, very easily, paid easily and done. We got all ours answers we were looking for and very happy with it all. We can't wait to receive our new couches!
Had a GREAT experience at Ashley home furniture in Modesto. John went out of his way to make our experience the best. Our deal on our furniture was amazing!
GREAT customer service. I was very happy with the service and the deal we got on our furniture! John was amazing and quick to help us out and give us a great experience.
Very friendly customer service. The entire time I was there, I never felt pushed or pressured, which was what I was somewhat expecting going into the store.
Went in to check out a sale but purchased something more to my liking. Helpful ppl and glad I went by. Thanks!
Salesperson wasn't pushy, but was very knowledgeable a relatable when showing furniture. We are satisfied with the sales team and I'm sure we will be happy with the products once they are delivered.
good service, low prices, comfortable furniture nice people very friendly
Adela the sales lady was friendly ,courteous, prices were great and good quality furniture
They have alot of nice stuff.I don't like the way there table I bought was made it's just Jimmy rigged.
On Jan 26th we ordered a mattress & box spring. It was to be delivered on February 3rd. Never heard from anyone, so I called. Was told human error, some paperwork didn't go through, so we were not set up for delivery. Rescheduled for Friday, February 7th. We got our phone call & text message stating that our 4 hour window was from 3-7 pm. We had an engagement to be at, my husband went & I stayed to wait for the delivery. At 7pm, no mattress delivery. I called the 800 number on my text message, hoping to leave a message to cancel out order. Instead, I hear that our time now is from 5-9pm. NO one should be delivering after 6pm & no one ever notified us of the change!! Then, 10:15 pm, I get a text our Ashley delivery is at our residence. Are you kidding me!! We were going to bed. The next day, I called twice trying to talk with a manager, only to leave a message. We finally went down to the store to cancel our order. We will NEVER do business with them again.
I've been getting my furniture here for the last two years and has been quite satisfied with the product as well as the sales staff that helped me until today at 5:30 pm. I went there looking for a dining table that was advertised and was rudely greeted at the door and rudely talked too while looking for another table then he rudely ended saying to me as he walked away loudly "well that's to bad". This coming from a short hair Hispanic guy with a mustache about 5'7" poorly dressed. No one should be intimidated or talked to like a little kid when making a purchase. This is why I give today's experience only one star. Before today I would rate them at five stars.
Ashley's was our 4th stop and far exceeded the other 3 stores. They had what we wanted, 50% off and easy in out. I am hoping for easy and competent delivery with 2 days.
Well for Starters walking in felt like a dealership everybody stares at you and starts walking towards you asking the same question.. I just want to walk around and look before I have questions.. but over all the experience and the customer service was great
(Translated by Google) Very beautiful and very good quality furniture ... (Original) Muebles muy hermosos y de muy buena calidad...
Worst place to go for furniture, I went in on 1/18 to buy furniture, spent over $2500 on a living room set, girl who was helping us, ASHLEY, you can tell all she wanted the the credit, first of all she didn&'t explain anything, after deciding what couches I wanted, she tells me &"walk around the store and figure out what pieces you want,(coffee tables and decor) she says take a picture of Sku and bring to me when your done, ok..... after everything she tells me she said you can pick up your delivery on 1/24, 1/24 my appt in Lathrop was at 10am, I arrive at 940, check in, sat in waiting area for 1 hour watching guys play with the tape and drag there feet to pull items and throw them, finally they tell me my order is ready, I go check, it&'s the WRONG COUCHES. I tell them and they tell me you have to figure it out on your own and call Modesto store, so I call and get transferred to the &"sales manager&" who has no sense of urgency or making things right, I tell her, I&'d like for you to pull the cameras and see what happend that day, where we sat and decided which couches we wanted, she tells me sorry we don&'t have cameras in our store. This place is TRASHH TRASH TRASHH save your money people go else where trust me!!!!!!!!!!!!!!! Trashhh!!!!!
The Absolute WORST experience I've ever had!!!!!!!I ordered an expensive bedroom set from this pos Modesto store. When they first dropped it off, we noticed all these scuffs, and handle prep holes all over the drawers looked very tacky! It looked as if they were trying to hide the holes with just white fill in. One of the drawers was broken, and the other drawer wouldn't open properly. Low and behold we called to get assistance from the Modesto store where we spoke to this woman who treated us horrible on the phone, absolutely rude, and unprofessional! She tried to tell us we had no warranty on our account, I explained to her that there's a year warranty and she finally figured it out, she rudely kept insisting that we had no warranty. so they sent us a drawer and told us to install it?!?! I called them and told them it was the wrong drawer, so they sent another one , guess what wrong drawer again, finally on the 3rd drawer they sent we left it in the box for the technician to install, we let him do his work with the hope, we would finally get to use our expensive bedroom set after 8 months of problems from Ashley.... he comes out and tells us to take a look at the drawer he installed...!!!! I said for starters it's the wrong color drawer again!!!! Wrong size , handle completely unleveled, how does this guy not know what he's installing he's a technician!! Now he tells us he didn't notice all that, so he will order another drawer for another technician!!!! 10 months in now, and still no resolution, I call corporate after hearing nothing from Ashley, they tell me an exchange will be reviewed and they will contact me. 13 days go by no word from corporate, so I call them again and stay on the phone for 55 minutes, I get a lady who treats me as if I'm an idiot, says they have no record in their systems of me or my wife?!?!? She then hangs up on me!!! I get back on the phone again for an hour in 5 minutes of waiting again!!! Pissed at this point beyond annoyed with this company, I get through they tell me to send pictures so I do, 4 hours later a manger named stacy calls me and tells me they will do the exchange, and that they're sorry about the lady hanging up on me they schedule me for Jan23rd(today) GUESS WHAT THEY MESSED UP AGAIN!!!!! I took the day off from work and they flaked on the delivery, Modesto Ashley Home center is the absolute worst I spent a lot of money in the store, I recommended my family to the store and they had the same issues and they ordered 7,000 dollars plus at Ashley, delivery problems, rude customer service, unprofessional attitudes, they're nice to you when you're in the store and they want you to buy!! Please everyone stay away from this store worst buying experience ever I will never shop here again!!!!!!!!!
Great deals, Great furniture, Great Company!
Went today in Modesto ca was excited to possibly get a new mattress. We ask more then once how much are they .therapeutic bed never answered mennot once prettt dam shady nah I'm good poir services wont get our money
My husband and I went in a few weeks back, just to check the place out and toy with the idea of new furniture. We had an aggressive salesperson stalk us through the store, even after telling them we'd rather browse for ourselves and would ask if we had any questions. I was duped into creating an account that holds the stuff I'm interested in. Now I've been getting daily phone calls and text from an aggressive and desperate salesperson. It makes me NOT want to buy anything. And now that I see the other negative reviews of the quality of furniture and terrible customer service, I think we'd be best to look elsewhere.
HORRIBLE EXPERIENCE!!! WORST CUSTOMER SERVICE EVER!!! I was helped by an older gentleman and he messed up my order!! I asked for a small sofa and a larger one that pulls out to be a bed. When he was placing the order I asked him "you are ordering the sleeper sofa correct?". He assured me he was!!! When signing the paperwork I once again asked "this included the sleeper sofa?" The lady helping sign assured me that it was in the order....fast forward 3 weeks later the men get there and assemble. I told them them that I was suppose to get the sleeper sofa...the two men told me to keep the order and tell them in store!!! Well big mistake there!!!! Since I signed for them and they are in my home they are mine, PLUS there is a money differential of 500$ -!!! I told her I can pay the difference and to take the sofa and order the one I wanted. She said NO!! I looked her dead in the eyes asked her "so what the f**k am I supposed to do? Keep something I don't want/need?" She said "nothing it's your problem since you can't read the papers you signed" !! I cussed her out and left store !!
I went in looking for a queen sleeper sofa with a strict budget and was not sure what to expect here. Honestly, this was a wonderful buying experience and Alx was very helpful in getting me a quality sofa at a good price including a warranty; delivery was so quick and I truly appreciate his professionalism! I would highly recommend this store and go see Alx!
Worst delivery service EVER! Easy process buying the furniture but recieving it is a different story. Ended up getting our stuff through a 3rd party delivery service since Ashley's couldnt give us our stuff when they said it would be here with NO notice at all that they weren't coming! This happened 3 times!! 3 TIMES!! Better call them the day before to make sure they have your stuff ready to go or else you'll be SOL! This place is a joke, let's just say we will never buy from them again. Lesson learned! Hi david, Thank you for responding back to my post. When will the gift card be available for pick up? Thank you.
Worst experience ever. We placed our order November 12th for an entertainment center and dining table with 4 stools. We were told the entertainment center was on backorder so delivery for the entire order wouldn't be until December 4th . No problem. Come day of our delivery (which we confirmed day before for a morning delivery with 4 hrs window) it was changed multiple times and wasn't delivered until around 6pm. They didn't have our entertainment center and 3 of the 4 stools were damaged.After several calls we got a new delivery date for the rest of the order..and day of delivery they didnt have the stools and the entertainment center was damaged. So another call was made and another (VIP)delivery was scheduled. On the 3rd delivery guess what..no entertainment center and they only had 2 of the 3 replacement stools. We were tired of having deliveries scheduled and us having to take off work so we scheduled for my husband on December 30th to go to their warehouse in Lathrop to pick up the rest of our order on his own. When he got there he had to check and open 3 different boxes of the entertainment center to find they were ALL damaged so he had to take parts from the 3 to make a whole complete one. And of course he received no help from any of the worker's. Needless to say this was a horrible experience and we will NOT be buying from Ashley's Furniture again. Both delivery teams that we had told us themselves that they would NOT recommend Ashley's Furniture. The quality of products is just not there anymore. They use to have such good products and customer service but no longer. We did receive a $100 credit back to our card for the delivery but still would NOT recommend them to anyone.
Table was delivered and as soon as they left I turned on the lights and noticed huge crack in table .. I called two minutes after they left and they said they had to send out technician to repair it. I paid $3000 for a table and want a good new table not a cracked one that they’ll attempt to fix that will always have a weak spot being they’ll just glue it together. Not happy and may not be buying again if they don’t replace table.
There was a good selection here and the salespeople were not pushy. However, after having shopped some locally-owned stores in the area, I felt like they were far less willing to customize there selection and offer the 'perfect product'.
I bought a new bed and waited for about two weeks and they brought everything incomplete also They broke my fan
Still staying at the one star. Second time for delivery of the dresser and the drivers took it off the truck in a box and the dresser looks to have been completely dropped at the warehouse. It was split on the top of the dresser and in the middle. Again looks like I will have to set up a delivery for ANOTHER dresser that replaces the two damaged ones sent. Did not sign for them and told them to take them back. It might seem enticing to get furniture from this store at a discounted deal but from the customer service, from the store(now I have included them as well), to the warehouse, to their customer care it is pretty disappointing. If I had to do all over again I would go somewhere else.
Horrible experience!Bought a sofa online on Black Friday. E-mail confirmation said delivery was 12/19/19. Called to confirm. Told delivery was scheduled instead for Wednesday 12/18. Received a phone message on Tues 12/17 saying the delivery was scheduled for Thursday 12/19. Was told to call a number to indicate I had received the message--did that. When called next day to confirm said delivery was now Jan, 2. I called the morning of the 18th asking about all of the confusion. Was told that I would receive a call back after delivery department had been reached. Didn't hear back so I called at 4:45 same day. Was told that I would receive a call first thing Thursday (19th) to confirm delivery. Not knowing the actual delivery date I left work early to be here for the sofa. Never received a call back and there is no sofa. I will NEVER do business with this place--ever!!!
Heads up $150 delivery charge, f you want to pick up need to go to Lathrop warehouse. They really should disclose this charge I would had shopped around for free delivery eles where.
Very disappointed with the entire experience. This is my 2nd purchase at an Ashley's store, and the 1st experience at a different location wasn't any better. Figured a different city would step up their customer service game. Purchased a 3-set couch. One couch arrived broken. They offered to fix it but I refused that being that this is a brand new couch and spent a lot of money for it. Nonetheless, the replacement has taken FOREVER! Was supposed to be delivered today, got the text yesterday confirming. Called to get a time window today only to learn that they did not ship it and it won't be delivered. No other reason given. This business is a joke! Shame on me for going through them again.
Very nice staff
I purchased a table and a rug over a month ago i only received my table I keep getting the run around on where my rug is and they keep telling me it will get delivered and it still has not I walked into the store today to see what is going on I talked to manager Jerry she never said sorry the only thing that came out of her mouth was that she doesn’t control distribution and that they are open 7 days a week and I could have came in sooner and pretty much pawned me over to another sales rep to schedule yet another delivery for dec 21 let’s see if I get my rug over a month later.
We bought a new living room set for our new home, and paid an extra $100 for delivery. We love the couch and chaise, however the tables came damaged and one of the lamps were dinged. We were unable to be home during delivery and my parents had to open the house for delivery. They're in there 80s and said the delivery people set-up everything in 15 minutes and left. All of the damaged areas were pushed up against the furniture to hide it as well. I figured this wouldn't be a problem and called Ashley to let them know about the damage. They said they could schedule a technician to come "repair" the tables. I told them not only was that inconvenient for us, but we had paid for new not damaged/repaired. They refused any kind of compromise saying they had to try to repair it first before they could replace it. The only option was if the store manager wanted to make an exception. I got forwarded to the manager and explained the situation. We live over an hour away from the store and wanted to resolve this as easily as possible. The store manager was extremely rude on the phone and when I said if they couldn't resolve this to our satisfaction I'd return the entire set. At this point she very snidely told me there were no returns and we were told this when we bought the furniture and that we should have declined delivery if there were any problems. Neither myself not my fiancee were told about the no returns. We also have checked our receipt for this disclosure and see no mention of it in any of the paperwork. The delivery people left no paperwork either. I'll be contesting the charges with my credit card company and letting everyone know what kind of service to expect.
We have never been so disappointed in furniture as we have the loveseat wke bpught. We had to pay over 1600.00 and called to exchange our loveseat the very 1st week, but the lady told me, we do not exchange. Rediculous! I got a hold of better business beauru, but still nothing! Both my husband and my back hurts ever since we bought this loveseat. Money down the drain!!!
I ordered Ashley's Turbulence power recliner and sofa online. I received the couches today and one of the power adapters had a broken AC power outlet prong. I called Ashley customer service who directed me to go to my local store to show them the part that needed replacement. Once I arrived at the Modesto Ashley store I was told by the customer service representative that the local store was u able to help me because I purchased the couches online and they couldn't do anything to help. She said I should call the customer service number and see if they could do something. So basically my $1000 couch is useless because it has no power and no one can help. Ridiculous.
Super dissappointed its been 1month still my bed frame is not yet deliver they schedule nov 27 but only the dinning table was deliver..
DO NOT ACCEPT YOUR ORDER IF INCOMPLETE Had some furniture delivered on Aug 28. They forgot the shelves and door knobs on a TV stand. The delivery guy said he would have it shipped, so a month goes by and nothing. Then I call their shipping department in Lathrop and the phone operator says "we have nothing for you." So I place a parts order and that shows up about a month later and it's the hardware to assemble fore-mentioned TV stand. Not the shelves and door knobs. I call the shipping department in Lathrop again and finally get someone who is competent, she has the correct order shipped. It finally arrived today Dec 2. And of course after all that one screw for a door knob is missing.They'll probably have a replacement at a hardware store. SMH
Too pushy, over priced
First We love Ashley furniture we have had ours for 10+ years and it's still like new. If I could give this place zero stars I would!! Extremely rude, no customer acknowledgement, people standing around with their thumb up their...This so called manager Davidangelo Hudgens is a joke of a manager. Myself and 4 other customers I observed complained about people standing around and not being acknowledged. My wife mentioned she rea wanted to buy a bed they had on display and this meatball manager didn't even care to ask if we needed help. We were ignored by a total of 6 workers. I brought it to manager Davidangelo and he did not seem concerned that most of his team including himself needed to do a better job of acknowledging customers. Not until I mentioned that I would be contacting corporate did they care to ask if I needed help. I will NEVER BUY ANYTHING AT THIS PLACE NOR WILL I EVER RECOMMEND THEM.
Just left the store. Jerry is a Terrible manager and didnt now customer service. I have no idea where she got her training from. My table was promised on Nov 22 so I could have a Thanksgiving dinner and it never came. Basically back ordered the second time and all I get was I'm sorry. Canceled the 1.5k dinning table and will never shop or come close to this store again...we have so many other near by furniture store and I have no I dea how they stay in business.
Over priced and the sales associate wouldnt answer questions directly
I purchased a couch here a year ago and got the warranty because I was explicitly told that it covered certain things. I asked several questions about the warranty to ensure that it would meet our needs and bought a more expensive couch then I normally would have because I believed the warranty made it worth it. When I filed a claim that was based on the warranty described to me when I purchased the couch I was told that my claim was not covered. I spoke to another person at Ashely furniture who also said it should be covered and they would reach out the the warranty company on my behalf. After several days of not hearing back from anyone, I followed up with the store and the manager told me it would not be covered. It is really disappointing to be so misled and then have no one try to help you. I would not recommend shopping here because of the poor customer service.
Just received delivery of a bedroom set we spent thousands on today. To say I&'m super disappointed is an understatement. I was so excited to receive a brand new bedroom set and so disappointed to see that EVERY piece was damaged upon delivery. Paint was chipped and furniture was gashed. Did they send a floor model? Seems like it. Or a second hand set. See pictures and judge for yourself. Not sure how this crap passed inspection. Then after the delivery team left, the warehouse calls to say they could not deliver one of the nightstands because it did not pass inspection. Wooooow. Must have been shattered into a hundred pieces for them to say that one couldn&'t be let through. The bed rails were so badly damaged that we refused delivery on it. Then the idiot delivery driver calls on two separate occasions after he leaves to say he has our delivery. So disorganized. He can&'t even keep his deliveries in order. Will go down to the store to attempt to resolve the issue but again- can you really trust them? Not sure.... will update after I speak with the manager.11/21/19:After visiting the Ashley store, we agreed to having another complete bedroom set delivered to us a week later in hopes that it would be in good condition. Unfortunately this set was also delivered in unacceptable condition. After being let down yet again, we had enough pushed for a return from Ashley. The return process took so long and we faced so many obstacles getting our money back. Since we had spent $4,000 on the set, we persisted and after many phone calls (literally 10+ calls) to both the Modesto store and the fulfillment center, we *finally* got our money back just barely a couple days ago. So completely disappointed because when we placed the order I was pregnant and we had high hopes for having our bedroom set up prior to me delivering our daughter. Well my daughter just turned a month old and we still have no furniture.
Great deal. Friendly staff. My sales associate, Sarita Lewis, was awesome and patient as I looked around and picked my furniture.
Jamecia Williams was the sweetest girl !! My fiancé Jeremy and I were so incredibly pleased with her informative information.. we are so happy with the table and stand we got for our kitchen . We couldn’t be happier. Thank you Jamecia !!
I would give no stars if I could. This is the worst company I have EVER delt with. We ordered a couch and accent cabinet. Got the couch but have never received the accent cabinet. We have been told 7 times now it will be delivered and even can see what stop we are the day before but on the day it's to be delivered they say there is no information. We have talked to dozens of people and everyone lies and gives us the run around. We have been guaranteed by many employees that it was going to be here and yet again we have never received our product. They have no problem taking your money an not ful filling their end. Plus there is no one to talk to who has answers. At this point I believe they will never get us our product and management at the local store does nothing. I really wish I would of read reviews before hand because this seems to be a theme with this company. I recommened not purchasing anything from them if you actually want it. They take no consideration that all 7 times we had to miss work to not have out item delivered.
The in store experience was excellent. I wish I could give them 5 stars. However, I have to take into account the delivery service which is terrible. I am not blaming the salesman. I believe that he told us what he believed was true. He told us that Ashley does not offer haul away service. I began to say thank you very much for your time, but we need a store that offers haul away service. Then they told us that they would be happy to set up haul away service through their private contractor for $225. We said that would be fine. They told us the furniture would be delivered and hauled away on the 17th of the month. The day came and no one showed up. My husband called them. They said there had been a mix up and it would be the 24th instead. Fine. The 24th came and someone delivered the furniture, but would not haul away. My husband called the private contractor who agreed to haul it away for $75. Thank you Ashley. You saved us $150 after a whole lot of hassle!
My sales associate was very helpful and patient!
Great in store Customer Service. Then the delivery service took a face dive. My delivery was scheduled for 1-4pm Friday afternoon i received 7 automated calls changing my time to 3-7pm. I changed all my plans to accommodate the new time. We cleared out the room for all the new items. It was 7pm and no delivery i checked my tracker to see how far out they were it showed stop 12 of 13. I said we will go to dinner after they get here. 8:15pm no furniture. I check the status again and it states they are at stop 16. I call customer service and the driver no one has answers. I continue to call the driver 25 times by this time it is 9:30pm 2. 5 hours past my scheduled delivery. I do not Get a call back from the driver and dispatch is now closed. I call Ashley as soon as they open i have been placed on hold for 1 hour then again 45 mins then 1 hour and now going on 45 mins still on hold. I have spent over 3 hours on the phone trying to get answers. They gladly took my money with no problems. I would not recommend this company to ANYONE!!!!!!! This is the WORST CUSTOMER SERVICE!!!!!!!!!!
Thanks to J.J we have our new home completely furnished. I guarantee if it were not for his enthusiasm and incredible knowledge, the sale would not have happened. Modesto Ashley HomeStore is lucky to have J.J.!
Outstanding experience.
The store was very nice and Alex was very helpful and kind of knew what I was looking for he was not a pushy salesman it was very congenial and he knew what he was talking about what's a pleasant experienced I made a purchase there again Alex was very good
Just received delivery of a bedroom set we spent thousands on today. To say I'm super disappointed is an understatement. I was so excited to receive a brand new bedroom set and so disappointed to see that EVERY piece was damaged upon delivery. Paint was chipped and furniture was gashed. Did they send a floor model? Seems like it. Or a second hand set. See pictures and judge for yourself. Not sure how this crap passed inspection. Then after the delivery team left, the warehouse calls to say they could not deliver one of the nightstands because it did not pass inspection. Wooooow. Must have been shattered into a hundred pieces for them to say that one couldn't be let through. The bed rails were so badly damaged that we refused delivery on it. Then the idiot delivery driver calls on two separate occasions after he leaves to say he has our delivery. So disorganized. He can't even keep his deliveries in order. Will go down to the store to attempt to resolve the issue but again- can you really trust them? Not sure. . . . will update after I speak with the manager.
(Translated by Google) Friendly treatment, low prices and very good furniture. Quality. (Original) Trato amable, precios bajos y muebles de muy buena. Calidad.
A very good experience with Ashley Homestore! Michael Richardson is an awesome representative & we will definitely shop there again when we are in need of furniture. Thank you so much for your awesome service.
Hit or miss with delivery third party missed two dates. Really irritating but products are very nice
Raul, at the Modesto, California store took very good care of my needs in a very professional manner, I enjoyed his demeanor and pleasant attitude.
Had a very good experience in store don't have my dining room set yet will keep you posted. Looks really nice but have two chairs that are wobbly am going to call customer service the exchange them.
Arrived just to look at recliners today. Was greeted by Victor. Awesome sales associate. There are not enough words to explain our experience. My sister and I were delighted with Victors Outstanding service. Came in to Look and left with 2 recliners a love seat and a new bed with 2 pillows and a mattress pad. Never felt any pressure, got exactly what I wanted and then some. Victor should be awarded Salesman of the year. I will be telling everyone about this experience thanks to Victor. My sister lives in las vegas and will be looking at her Ashley's a lot different now that she witnessed Victor's outstanding customer service.
I had gone to Ashley furniture a few weeks ago to look at furniture. I must of Wandered around the store for 20 minutes with nobody showing me any attention at all. I was looking at a piece of furniture back towards the back wall when a lady came up to me as she was going to the restroom and asked if I’d been being helped and I said no. She said I’ve got to do something really quick but I’ll be right back to help you and she was. Her name was Leslie Molina. She had excellent customer service skills and made me feel very comfortable like I was really a valued customer there at Ashley furniture she’s very patient and she let me wander around the show room to find all the things that I wanted to purchase that day. She would come and check on me occasionally not really hovering over me like many do at a furniture store or other places were purchases are being made. She gave me helpful suggestions. Although even though I was very happy with the service I received from Leslie. I was not impressed by the unprofessional conduct of another male employee who reprimanded a fellow employee in front of customers.The only one I could see who acted professionally was Leslie. You need to give her a award for her fine work! My 5 stars are solely because of her!
We were greeted at the door by JJ is was very professional and polite excellent customer service. We shall return my son purchased sofa ser and bedroom set and i bedroom set price range was good quick delivery and set. My #1
Honestly feel sad to have to write this review. Been buying Ashley furniture for about 20yrs. Every piece I own is Ashley. Bed rooms dinning rooms living room on and on. This store is a joke then they make the warehouse look stupid along with them.bought a bed set frame mattress and box spring for my daughter scheduled a date to pick it up myself from Lathrop. Rented a truck get to Lathrop Modesto never made a date with the warehouse even though they scheduled me a date for pick up. Then they waved the delivery fee because of the money I spent for renting a truck. When the bed was delivered no mattress or box spring.instead said I own $75 for a finance change when I paid cash. Nobody you call can help you to deal with this company customer care is a joke won't talk about anything with you because they don't have recorded lines. My wife talked the David store manager he was supposed to get back to her 15-20 mins . Nothing I called 2hrs later David refused to get on the phone. Must have been on the floor making more major mistakes. So they put on another beaut of a liar Daniel. I don't know how many biblical names I gotta talk to till something gets done right. I'm gonna call back and it gonna be Moses next. Daniel never call me back either. Mean while my daughter has no bed to sleep on. Unbelievable how a simple adding on another to tomorrows delivery ends up being so hard to do. I was mad at the warehouse then realized they are on their game it's the stores that make them look bad. Angelique at dispatch added my items on to the nexts days delivery and fixed my issues. Thank god for her. She should be manager seems like the only one who had it together. Angelique you are my hero Thanks a lot definitely appreciated she gets 5stars .every since I moved to Modesto customer service has been a joke. So welcome Ashley you're gonna fit in out here just fine.
Although the furniture is beautiful this store is THE WORST to order from i ordered a 14pc couch and table set in july 3rd they didnt deliver the couch until August. Then they tell me my tables got damaged in transit and wouldnt be to redelivered until mid sept. ANND they gave us the wrong rug and told us they would send us the right one and never did and my lamps came with no hardware for the shades they bounced us around to 3 different sales people and my order is still not right..WHAT A MESS!
Do NOT buy a mattress from Ashley's. I purchased a Stearns & Foster mattress from Ashley's and within 30 days after delivery, both my side and the side that my husband sleeps on caved. Looked as if there was a 3 foot wide hump in the middle of bed. Ashley sent a tech out to investigate and he said it was a defective mattress and was way above Ashley's perimeters for being defective. He told us that I should hear from Ashley within 3 working days. On the fourth day I called and they indicated that they have determined that the mattress was not defective - case closed and that the tech that came out must have been new and wasn't familiar with their policies. I am very, very angry. This mattress will not last a year!
It's hard to go in the store and not want new furniture in every room. Great prices. Quality furniture. Thanjdy Miss. Williams for your professional service.
They suck
I went to buy a frame for bed. The bed was totally bad. After a week I went to complain to the store . Manager was very rude and unprofessional. She not was helpful. The store has the worst custumer services. Tha was my first time to buy something from Ashley home . And will be the last one. I will never buy anything from there. Good luck the store if the have business. Because always been empty. .
Ask for victor
Josh was great he helped me get a Temperpedic bed!
Beautiful furniture a little on the expensive side but you get what you pay for. Will be buying from here again.
My husband and I wanted a rocking recliner, we just had our first baby and wanted something comfortable. We went to the Modesto Ashley Furniture store, and as soon as we walked in we were quickly greeted by Serita L. She listened to what we wanted and walked us back to the recliners. She was very helpful and friendly. We found one we liked and ordered it for pickup. I would recommend Serita if your going to but something at Ashley's. A few days later I go to pick it up. The warehouse in Lathrop was not the best experience, their forklift had a problem the day I went to pick up. I live in Patterson so I was not happy that I had to leave and comeback even though I made an appointment the day before. I told the store Manager David at Modesto where I purchased the recliner from what happened and he provided great customer service. Thank you Serita and David.
The associates Serita and Gerri were very nice and very helpful. I would recommend them and Ashley HomeStore to anyone looking for home furnishings.
Do NOT buy home accessories here. We have bought numerous large home items such as a dining set and most recently a bedroom set. We bought lamps to accompany it. When purchasing we were never told we couldn't exchange or return anything. When the lamps didn't look quite right I went to take them back a few days later and the lady I dealt with (after I stood in front of them for 10 min with no acknowledgement) was really rude. She made a point to say the receipt said I could not return which is fine but the problem is you don't get it until AFTER you purchase. So disappointed with the service. I will be sure not to purchase with them and instead go with the numerous other locally owned stores that sell Ashley products.
The delivery was on time. They assembled our bedroom set quick. When we check our headboard it was cracked by screw-in hard from the back.
If I could give this experience with this company a 0 I absolutely would when I came in to the store absolutely no one said hello to me nor acknowledged me that's when I should have ran but no I ended up ordering a dinning table and tv stand mistake mistake mistake My dining table was supposed to be delivered on a Thursday they gave me a time frame come to find out the timeframe got changed about three times and they confirmed the delivery without my approval they just showed up at my apartment with the changes they had made at the time I was at work I couldn't get up and leave I told him to give me 20 minutes to get to my house they said no that they had a lot of orders and they had to go didn't see my dining table for about close to two weeks called the company no one could track it down call the Modesto location asked to speak to a manager manager was too busy once I got a hold of the manager he never called me back I had to call him And check on what exactly was going on with my furniture finally receive my dining table almost 2 weeks later TV stand we waited two months to receive this item because they did not have it in stock well we paid it in full waited two months to the day of delivery I get a call letting me know that my TV stand will not get delivered because it has a part missing and it is defective never again will I come here nor I will recommend this to any of my friends horrible horrible experience
If I could give this experience with this company a 0 I absolutely would when I came in to the store absolutely no one said hello to me nor acknowledged me that's when I should have ran but no I ended up ordering a dinning table and tv stand mistake mistake mistake My dining table was supposed to be delivered on a Thursday they gave me a time frame come to find out the timeframe got changed about three times and they confirmed the delivery without my approval they just showed up at my apartment with the changes they had made at the time I was at work I couldn't get up and leave I told him to give me 20 minutes to get to my house they said no that they had a lot of orders and they had to go didn't see my dining table for about close to two weeks called the company no one could track it down call the Modesto location asked to speak to a manager manager was too busy once I got a hold of the manager he never called me back I had to call him And check on what exactly was going on with my furniture finally receive my dining table almost 2 weeks later TV stand we waited two months to receive this item because they did not have it in stock well we paid it in full waited two months to the day of delivery I get a call letting me know that my TV stand will not get delivered because it has a part missing and it is defective never again will I come here nor I will recommend this to any of my friends horrible horrible experience
The delivery was on time, furniture looked great and the guys who delivered our furniture did a great job bringing it in and setting it up.
I'm so glad we have an Ashleys here in Modesto! They have an amazing selection. The store manager David is super friendly and informative. I will definitely be buying once we move into our new home.
Orders did not come in on the time they said twice. It took over a month to be told everything was in the warehouse ready to be picked up. Drove over an hour to pickup the order only to be told that there were pieces still missing. Cancelled the order and don't recommend this place at all. All around awful service.
Michael was an exceptional salesman. He was patient with my husband and I. He was polite and attentive and he answered all our questions. He was the only salesman that stopped when I asked him if he could help me, 2 others said hello and what were we looking for when o sectionals they both said “go ahead and look around & if you see something that you like come and get me, I don’t work that way & id never go looking for a salesman but Michael offered to stick with us to the end of our purchase. Thank you so much Michael we deeply appreciate you and would buy from you again. Jennie & Ben Galvan
This has great Customer service The assistant manager Brittney and Ashy they both helped us they were wonderful! Patient! So so helpful!Britney was so knowable she knows her stuff! Good place to buy furniture Ashley outlet Patricia
Great selection, affordable prices, and excellent customer service! Come in and take advantage of our 50% off sale! That's right 50% off all Ashley products until 8/19!
Great selection. Our sales person was Octavio. He was extremely helpful and personable, with a great sense of humor. He made the experience wonderful!
Leslie was super helpful and sweet! She made shopping for our furniture a fun and exciting experience!
We ordered a mattress, couch, and dining room table. Mattress delivered first time delivery guys got it dirty sent it back. 2bd time no mattress cover was on the truck. So sent it back again. The delivery is a joke! You can't pick up items yourself which is a joke. Have to reschedule and each time is like 2 weeks longer. Don't buy from here. It's a complete joke
Being able to mix and match to create your own furniture set is great. They have a lot of options, and we had fun picking out our living room. However, everything after that part has been very hectic. The couch had to be delivered separately from the coffee table and end tables. The couch arrived earlier than it was scheduled for (thankfully I was home) with a crack in the armrest console, and the tables were a week late. The blanket took 2 months to get here, and it’s the wrong one. I called customer service, but they transferred me to the Modesto store only to drop my call.
I want to thank Leslie Molina sales associate at Ashley Furniture in Modesto Ca. I had a wonderful experience there buying a bed and nightstand. She was so helpful and the sweetest person. He bosses very friendly and so were the other sales people. A very beautiful store presented great and immaculate. I took a friend with me and she really liked Leslie also. We will for sure go back to see her again. Thank You Leslie you are such a sweet lady. Bye!
Victor White was an amazing sells associate very friendly and had great customer service. He explained all the deals very detailed and made sure it was made just right for my family. Definitely recommend him!
First time purchasing from here and I had a very good experience with my sales rep Gary. He was really patient with me and my wife as we had some items in mind that we seen online. He worked with our needs and gave us some great options. Will definitely purchase from Gary for our future needs.
Buy at your own risk!!!! Spoke with our sales rep Victor who sold us the bed frame that said would fit with a Tempur-pedic mattress. three months in with this bed frame and mattress and it's trouble every night. Tempur-pedic has a big gap with the bedframe and hits our wall EVERY SINGLE TIME. spoke with the store manager David. . . what a waste. He was all full of crap giggling not taking it serious not his first rodeo hearing a customer say that they don't want their mattress or bedframe. After you sign that delivery it's yours not matter what! do not purchase here you are literally putting your life at the line.
Lesli Molina was very enthusiastic and helped make our shopping experience easy. Will definitely shop again and make sure to have Lesli help us.
Horrible customer service. Messed my order up twice and reduced to fix the issue same day. Would not recommend this store.
Octavio was an outstanding Salesperson. My experience could not have been better.
Was going to purchase a couch everything WAS going good until the transaction was almost done when the manager said by the way there's a 250 dollar fee for delivery and taxes they Ashley homestore dont tell you .my advise if this happens to you just walk away it's your right to say NO
Not set up for disable in wheelchair.
Peter is amazing. Very helpful and patient with me when I come in there. Will always go back to him.
Great place. Found what we wanted at a great price
Ask for Brittany! She's caring, patient, and plain out understanding! I highly recommend her!
First of all I didnt want to go to Ashley HomeStore. I read some reviews and was sceptical about everything, but I am so glad I gave it a chance. I was greeted at the door and Octavio was my salesman. He wa kind and patient with me and my little one...after walking around for an hour I had to give up only because my daughter was tired. Octavio gave me his number and said kindly let me know when you are ready and I'll be here to answer any of your questions. After speaking with my husband we agreed that we would furnish our home with Ashley HomeStore. I went back in and Octavio showed me around and took notes on everything I wanted and needed...lol... after almost 3hrs... I had my list done.. Him and his manager assisted me on the whole process and it was thoroughly described to me the entire process from order to delivery. I was nervous because I spend well over $12k but they made me feel comfortable. Three weeks later my delivery was here and I received many texts and calls confirming my delivery time and date. They came on time and unloaded and set up everything in my home, mind you I have stairs and it was 104* outside. I offered water and they were kind and efficient. A couple items were damaged and we set up a date for the repairman to come and take a look. We only sent back one item that was unrepairable in my eyes and they took it back no problems. I highly recommend this company for all your home needs... will be buying again.
Delivery service was horrible. Very rude. Placed an order for upstairs delivery and they didn't want to do it. So they left a couch in my living room and left. I will never purchase another Ashley product again
If I could have it a negative -10 I would. Called to check on an item sales person said it was on the floor. I drove over an hour to find that they did not have it in their store. They also were going to price match from the online price well that didn't happen either. Spoke to the manager David the price was now $125 more than the on line price. I guess you get what you you pay for poor a
In-store salesman was great... but after they finance/take your money.. its a warfare to get them to Deliever.. NEWBORN, wife is trying to recover and we are waiting on PROMISE #3 and the warehouse and this store JUST tell you what you want to hear.. NOT THINKING we're gonna call when you DONT SHOW UP.. HORRIBLE. So might want to work on tighting on the team on the back cause they're gonna make your salesman turn over insane.. Up front good service. BUT CAN YOU DELIVER THE THING TO MY HOUSE? PLEASE? TWO DAYS OFF WORK, wifes trying to HEAL FROM surgery.. LETS GO GET A NEW BED..... Not from Ashelys, ever again..
Nice selection of furniture. Plus they are having a sale 50% off eveything tell 7/19/19
I felt like I was at a used car lot the high pressure was terrible.
Victor was really fun to do business with. Extremely helpful right from the front door, all the way till we left happily with two couches and a love seat. Victor is definitely an asset to the company with his knowledge and personality.
We bought a couch last weekend. Customer service was great. Store was clean. Our salesman was Victor White. He did a great job and we’d go back to him in a second.
My experience has been nothing short of wonderful!! Leslie Molina was amazing and beyond helpful!!
Very bad customer service. Zero starrrrr . I never go back there. For the first time I wanted to do a make payment so I went to the store and asked them for help and one of the associate in customer service told me here is not a bank to take payment. When I talk to the manager she said can you tell me how we supposed to explain to customer that we don't take a payment. I was like . . . . very bad experience.
Victor was amazing and very helpful!!! I will definitely be asking for Victor the next time we go into shop
Great customer service at store, warehouse side could use some work though. Whoever inventoried the items needs to do their job better. Bed frame and Mattress were delivered, but some screws and pieces were missing. So I have to wait another 7-10 business days for it to come in. I’ve always had good experiences with Ashley’s Furniture, just this time it was not the best.
If I could. . . . negative -10 I would. Called to check on an item sales person said it was on the floor. I drove over an hour to find that they did not have it in their store. They also were going to price match from the online price well that didn't happen either. Spoke to the manager David the price was now $125 more than the on line price. I guess you get what you you pay for poor customer service
My family and I had an amazing experience at Ashley HomeStore Outlet in Lathrop. Rence is the the guy to look for. He is very welcoming, but most of all knowledgeable at his job. He walked us through everything and we’re very satisfied with our outcome. Thank you Rence and may many blessings come to you!!!
Awesome service very professional
Brittnay was awesome, she shared her leftovers with me. Edgar and sergio arent so bad themselves. All and all 10 out of 10 would reccomend!
Every time I go to Ashley furniture I never leave disappointed! The whole staff is so amazing but I especially loved working with alona this last time I went in! She was super helpful and really made picking out furniture a great experience! I’ll be sure to be back soon!
A big thanks to Victor for all his help walked in looking for a mattress and left with a complete bedroom set was very pleased with my purchase..
I went to Ashley's furniture and worked with Alona she was amazing and I would 100% recommend this store and working with her.
We had a great experience at Ashley! VICTOR was amazing! so patient and very helpful taking the time to show me everything! we will definitely be back for more furniture. make sure to ask for him, he will take good care of you!
Alona and her manager Jeri were of the upmost help. Excellent customer service without a doubt.
I would love to share about my recent purchase of furniture from Ashley HomeStore in Modesto. I just rented a place and truly wanted a “fresh” start. And that’s when I stopped and walked right in Ashley and immediately was met by Brittney! She herself had such an inviting, warm, and interested attitude about how she could help me find exactly what I was looking for. I got all that I wanted and more. I love waking up in my new place filled with more than I’d hoped for at a great price. So if you are looking for a great experience, stop by and ask for Brittney. So glad I did! ♥️ Nancy Marlow
They have done two trips to my house with wrong items.... currently on the phone trying to get some answers and nobody answers the phone.
Had awesome person help us at Ashley in Modesto Brittany Bradshaw!! Recommend her if your in need of any furniture etc!!
Thank you Brittany! Such a beautiful Ashley Store! ♡
Peter had an excellent customer service skills. Very knowledgeable and kind. Thank you for your help Peter!
Everything is great until you buy the items and they deliver them to you. After that point they do NOT accept returns which made things really complicated. The side tables didnt fit in our room with the bed. And we had to call them twice to come out and fix the bed that is slowly just falling apart on its own and we havent even slept in it yet, so we have paid for a bed that was cracked and chipping and had nails coming out of it ans they just bandaid it up instead of replacing it, which is terrible because it was ecpensive!!. But getting a new one that isnt falling apart is impossible with them. I have usually loved Ashley's but after this experience, we will not be shopping there again.
My friend had ordered a couch from here and he asked me to go to his place on a scheduled day to receive the order because he has a crazy work schedule and wouldn’t be able to be there and I agree to do so on my day off. Ashley’s sent him a text msg with a time frame as to when they will be delivering the couch and he agreed to the 12:30-4 window. After he responded to the text they called him with automated phone call to reconfirm if the 12:30-4 delivery would be convenient and he agreed to confirm. On the day of delivery I arrived to my friends place at 9:30am with a tag on his door that I had missed the delivery by 20min. They were 4hrs early than the original scheduled time. To make a long story short. My friend attempted to reschedule but they had lost 1 of the 3 pieces of couch order and wouldn’t be able to deliver the missing piece for 3 weeks. The lady at the Ashley’s store had the nerve to tell my friend, “That’s why you should pick a good day for delivery” ! ...we did pick a good day and expected the order to be at at the door 12:30-4. Not FOUR hours early! So to sum up this headache of a situation, Ashley’s needs to clean up their delivery system. This place is an all time joke. “Make sure you pick a good day” for your order.... they might come way early than scheduled and loose your furniture.
We have no complaints , Brittany from the Modesto store is an amazing young woman, she is informative, responds promptly, and is such a fresh breath of air. She has taken very good care of our needs and is always responsive when contacted, she is number 1 in our book....
Definitely ask for Brittany the next time you want to shop for furniture. She knows what she’s talking about for sure. She’s just a happy person, always so bubbly and smiling. Makes you feel at home.
My friend had ordered a couch from here and he asked me to go to his place on a scheduled day to receive the order because he has a crazy work schedule and wouldn't be able to be there and I agree to do so on my day off. Ashley's sent him a text msg with a time frame as to when they will be delivering the couch and he agreed to the 12:30-4 window. After he responded to the text they called him with automated phone call to reconfirm if the 12:30-4 delivery would be convenient and he agreed to confirm. On the day of delivery I arrived to my friends place at 9:30am with a tag on his door that I had missed the delivery by 20min. They were 4hrs early than the original scheduled time. To make a long story short. My friend attempted to reschedule but they had lost 1 of the 3 pieces of couch order and wouldn't be able to deliver the missing piece for 3 weeks. The lady at the Ashley's store also had the nerve to tell my friend, "That's why you should pick a good day for delivery" ! . . . we did pick a good day and expected the order to be at at the door 12:30-4. Not FOUR hours early and loose a piece of the couch! So to sum up this headache of a situation, Ashley's needs to clean up their delivery system. This place is an all time joke. "Make sure you pick a good day" for your order. . . . they might come way early than scheduled and loose your furniture.
I had an amazing experience with Peter here. He was very informative and patient. Definitely made the shopping experience more comfortable and easy. Peter for president 2020
I had an amazing experience, and very informative representative named Victor White in Modesto, CA. I highly recommend him for assistance. We’ll come back in future visits.
Great furniture great price! Victor is a five star employee!! Thank you! Victor!
Britney was Great
Great products great help place is nice and clean
😁😍 If u guys ever need someone to help u buy furniture for your home You can count of her Serita she carries so much patience, and gives you to your space to look around and see what you like, my sister and I are very satisfied with her customer service and best believe I’ll definitely go back to her to buy more furniture SERITA thank you,
Horrible customer service at this location. They don't care if you don't get your furniture delivered and act like everything is out of their control. The delivery truck came 4 hours early and I missed it because I did not plan for that time frame. Now they are trying to deliver a partial sofa because the third piece magically disappeared from their inventory. Do not order from this place or Ashley's in general as I am now having great trouble getting a refund and no one including the central office answers the phone. Zero stars if I could.
Had a great memorial day sale!
(Translated by Google) Good place (Original) Good plase
After a issue with delivery I went in and met with David the store manager and he went above and beyond to ensure that our service was appreciated. Thank you David for your understanding and making sure our needs and concern were met.
Sales Person made the whole process super easy!!!
Brittany Bradshaw was very helpful and knows her furniture. Next time I buy Ashley I’m going straight to Brittany.
The only issue was it took several months to get the rails and headboard. Other than that it was a great buying experience with Gary Gervase as our salesman.
Think twice before going to this store their service is horrible. They delivered incomplete my dinning set and its been almost a month of them going back and forth telling me the part its been ordered. I just found out that the part is back ordered and they don’t know when the parts will be available. They don’t even want to get the product back. I have a worthless dining table and 8 chairs in my leaving room. Also the colors are not as they are online or in store. I am actually filing a complaint.
The only reason I give this place 2 stars is because the salesman Nick was super helpful and I was able to finance the $1600 dining set for half off with zero % interest. Dealing with delivery was awful. The men came, installed my dining set, made a mess of my dining room and didn't clean up. Then, I did a walk around of the entire set and noticed one of my upholstered chairs was wobbly. One leg appeared shorter than the other 3. I asked the men what they were planning on doing about it. And one of them (dead serious said) "hit the corner of the chair with a mallet. " ARE YOU KIDDING ME? So, I set up an appointment to have a technician to come out and look at it 4 days after everything was delivered. I work nights, so had a friend over during the two hour allotted time from. Upon waking, later that afternoon, I had a missed call that the technician was "at my house" and nobody was answering the door. My friend that was over said "nobody was here, nobody knocked, rang the doorbell etc. " I called the technician back and asked what address he went to. HE WENT TO MY BILLING ADDRESS. Which is my father's house. Who obviously wasn't home mid day. I WAS FUMING. Why didn't the technicians go to the shipping address? Calling customer support to complain and demand they come sooner was a joke. Finally rescheduled a technician to come out and upon her 4 minutes of looking at the chair she said "you'll have a new leg in 7-10 business days all you have to do is screw it on. " WHY DIDNT THIS HAPPEN WHEN THE MEN DROPPED THE TABLE OFF?! The quality of my table is probably the only good thing about dealing with Ashley. I really would recommend going elsewhere.
I bought over 1300.00 worth of furniture and plan to buy more and everything was good until the pick up of my dining set. I did buy an almost pristine dining set from the clearance area, in very good condition until.................... Their employees loaded the table UPSIDE DOWN scratching almost the entire length of the tabletop. The table top was scratched by pushing table top on the bed of the van. Ashley does not want to take responsibility. The manager Chris, does not want to take responsibility. Shop someplace else. That's what I recommend.
Think twice before going to this store their service is horrible. They delivered incomplete my dinning set and its been almost a month of them going back and forth telling me the part its been ordered. I just found out that the part is back ordered and they don't know when the parts will be available. They don't even want to get the product back. I have a worthless dining table and 8 chairs in my leaving room. Also the colors are not as they are online or in store. I am actually filing a complaint.
Had one of the best experiences at a furniture store. Walked in Serita approached me nice big smile, took me to right to what I was looking for offered me great deal very helpful willing to go the extra mile along with the manager Geri. Bought a beautiful chair and a half with a sofa in it a twin sofa sleeper and I couldn't be more thrilled with the way I was treated the quality of the furniture so I would give the store a 10 but it only allows five stars. Thank you again Serita and Geri you guys are the best
Anthony is a very great salesman. Me and my wife went to purchase a bed and base, and Anthony told us everything we needed to know while giving us our privacy to decide on our purchase. We had bad previous experiences with Ashley Furniture, but we will definitely be back for future purchases because of Anthony.
Great selection,great sales.(Saturday it was 50 percent off). Anthony is one of the best sales people I have ever dealt with.Check out the store ,you won't be disappointed.Ask for Anthony.
The best
Really helpfull and pushy st all. Made me feel like i got a great deal when i walked out. I had a smile on my face. An after delivery 5 days later smile is still there! Thanks Ashley
I got exactly what I wanted… amazing furniture and awesome service. Couldn't ask for more.
I was a little nervous about going and buying new furniture but as soon as I walked into the door I was greeted by a very friendly associate. He was very friendly and easy to talk to him made shopping less stressful for me. He let me know that he was there to help me with any questions I might have, so I asked him a few questions he gave me his advice and I’m happy to say that I am in love with the new furniture I got so if you’re ever in need of buying any furniture I suggest you ask for Anthony he will help u out. Thanks Anthony!!!
Absolutely wonderful service. Gary help me find exactly what I was looking for. Thanks for the great suggestions
Great experience, Brittany was so helpful and made our purchase something to remember! Will shop Ashley Furniture again,and send our family and friends.
Had a great experience at Ashley Home store,Brittany was a great salesperson and most helpful with all our questions. We will shop this store again. Thank you for all the help Brittany !
I absolutely love shopping at Ashley’s, we bought our bed set and couch here with the help of Anthony Samuel. He was such amazing help both times we were there and has the best customer service! We will be back
great selection of beautiful furniture for everyones taste.
We had a great experience at the Ashley store in Modesto. Bought two bedroom sets and Crystal helped us trough it all. She went above and beyond to make sure we were happy with our parchase and helped us find exactly what we needed without being too pushy. She even check on us well after we received our furniture to make sure everything was okay. I was very happy with her customer service. Crystal thank you for being so caring and most of all for your patience 🙂.
Awesome Service by Michael Richardson! Will definitely recommend to my family & friends!!! Thank You!!!!!
Brittany Bradshaw is amazing!
Really great customer service...great prices too..brittany did an awesome job!!
Gary was a great salesman, he has vast knowledge of the products he offers and is very honest. Definitely would buy from Gary
Michael Richardson was very professional
I love this store! Nice furniture and friendly customer service😊
Brittnay was helpful and the displays were very nicely laid out.
Brittney was such awesome sales person she really made me feel .Comfortable about my purchase😀
Great selection and prices. Talk to Michael Richardson if he's available, he seems a little rough around the edges, but he's a real good guy. Can't recommend him enough! Thanks Michael!
Great service a true veteran of our country
Michael was very customer service friendly
This store has reasonable prices and amazing sales. I also love it when they have their clearances. I like to deal with an associate by the name of Anthony Samuel. He is a pleasant young man and knows what he is talking about. He doesn't get bored and makes sure you, as the customer, are comfortable with all your questions answered in a friendly manner. This is a rare find in people his age. I will definitely shop here again.
Mike was very helpful got me everything I wanted and a good deal
Anthony was really sweet he has really good people skills was very kind an patient
great place was attened great 5 stars for anthony samuel would most definitly recommend this place to other people and ask for anthony samuel
I went in looking to buy a few things for my new nephew and was greeted by edgar friendliest person I've met at store super helpful and has a good heart for what he's doing recommended this place to my aunt who will most likely be going in for more things 10/10!
Anthony samuel was awesome. Very knowledgable about our furniture we chose and informed us of how to keep it looking good with kids and pets! We also chose to add the furniture protection to make sure we had any accidents covered! To anyone looking at these reviews go see Antony S... you will be beyond pleased with his professionalism and customer service!!
Anthony at Ashley home store, was so helpful when buying my couch. Answered all my questions, very friendly. I highly recommend when purchasing any furniture, go to Ashley's and ask for Anthony Samuel.
Anthony was an amazing sales associate actually took the time to listen and respond to my needs. If you need a mattress like I did definitely go to him!!!
Edgar was super attentive and very helpful. He was very knowledgeable, answered every question I had and made helpful suggestions!
We love our couch and chairs. Anthony Samuel was a key person in directing us to Ashley. We would use Ashley again if we need furniture in the future.
Anthony Samuel Is one of the best sales associates at Ashley, I Bought a few things from him he was patient and very helpful🙂 He would make a GREAT MANAGER!!!!!!!!!
My salesperson Anthony Samual was a very knowledgeable man and went out of his way to help me find the perfect furniture for my home. Thank you sooo much ANTHONY SAMUAL
Anthony is a very knowledgeable salesperson and really knows how to explain the benefits and styles of various products! 10/10 experience will definitely do business again!
Anthony was amazing, ask for Anthony you wont be disappointed!
Anthony is the best
Alot to choose from. We ordered nice selections and had it delivered to our home. The two men who made the delivery, scratched one headboard in two places and cracked the other headboard. Not to mention one of the table lamps we ordered does not work. My husband has waited on hold for almost 30 minutes to report the problem. (The problem was reported to the delivery men at the time of the delivery, they said someone would be contacting us, but we haven't heard from them). This counts as poor customer service on the back end. SMH
Decent furniture
Came in to Ashley's furniture and the service is horrible, we looked a a few living room sets we were told that they had one that was an excellent price the sales person was reading the display paper telling us it comes with this and that, when we accept the price she asked if we wanted to insurance she said " oh that chair dont come with the set but it was in the same area and she read off everything and it was included in the items, so I talked to the manager and she would not help. So for customer service they are not good at all.
Beautiful furniture, very expensive, unhelpful
The experience at the store and our sales person was great 5 stars ⭐️ but ... the delivery company was terrible! After calling our sales person on her day off (really sorry about that) she contacted the mgr and they called another delivery company to deliver it. Thank you Brittany Bradshaw😊
WOW! Ashley Furniture has the worse customer service if there are any issues. I accidentally ordered a Cal King mattress for my bed. When they called me to confirm the delivery between 8-12 I asked if they could move the delivery to the afternoon. They said they couldn't change the delivery time but they could push off the delivery. I didn't want to wait any longer since we already waited a month. I took the day off from work so that I could be there since my wife was sleeping after being out all night at work. Since she was sleeping I asked that the delivery guy just leave the mattress on the top of the stairs and that I would change out the mattress later that day. When I finally changed out the mattress I realized I ordered the wrong size. I actually have an eastern king. I called the store immediately to let them know. All they said was, "Sorry we don't exchange mattresses. " I then told them the mattress was still in the original plastic and never opened. They said, "Doesn't matter, you signed off on the mattress when it was delivered. You should have ordered the right size. " I tried to explain the situation but the Sales Manager didn't seem to really care. After she was tired of listening to me explain that I am willing to pay any difference in price or second delivery charge she just repeated herself. I asked to speak to someone else and she took my name and number so she could call me back after speaking to the store manager. I never got a call! I then called Ashley's corporate customer service. They explained the "no return/exchange" policy again. I again asked to speak to a higher up and that person told me they would contact the store and have them call me. Again no one called. I called corporate again. This time I was told they would contact the regional manager and have them call me. Again no one called. I called corporate again and was told they understood how this happened but that the store would have to make the call on whether to exchange the mattress. I finally got a call back from the store from the sales manager who ran me through an explanation of how they were just following corporate policy. I told her corporate just told me it was up to the store and she said "We just follow policy. " I asked to speak to the manager and was told "No" I asked about 4 more times to which she finally responded, "Fine, I'll get the manager. " She put me on hold and instead of the store manager the same lady got back on the phone to explain to me their policy again. I explained that a general policy should not stop you from making things right with a customer that made a mistake. She offered to get the manager again. I stated that I doubted it would do any good since they didn't seem to care about helping a customer make things right. HORRIBLE! I will NEVER buy from Ashley Furniture again.
I went to Ashley to buy a couch and was helped by Brittany. I highly recommend working with her. I went back a few weeks later for more furniture. Brittany helped me again and she was patient as I made up my mind on several items. She helped me get the best deal possible and made me feel confident in my selection. Thanks Brittany!
Wow wow wow never in my wildest dreams did I think I was gonna get the couch of my dreams...until I walked in and met Victor. He was the sales rep that heard and listened to my taste and likes. He pointed me right to THE ONE!!!! I do not like to shop so many options make me overwhelmed. I really needed to get what I'm looking for fast. That is exactly what my sales rep did. He went through number options and protection plan. Making sure I got all I wanted at a 50% off discount. I left the store skipping and can't wait for you guys to get the same experience. No hassle no games. Signed papers and was out of there... Wild if you ask me... Oversized sofa with down pillows.... Special thanks to Victor White .....the go to guy in my opinion....You rock
Alona was friendly she has a awesome personality she greeted us since the moment we came in everyone acknowledged us .alona help us all the way our experience was great we are surely coming back. The decorater also help I don’t remember her name but she was very friendly .
Serita was very helpful and a pleasure to work with.
We bought a chair and ottoman from Brittany Bradshaw. She was helpful and friendly trying to get us a deal. I would order from her again and will when we buy a dining room set.
Brittany was great completely awsome individual. She very helpful in picking out bunk beds for my children and was able to find one that fit the room space I was working with. Also got a warranty with them.
Brittany Bradshaw is an excellent employee!!! She really helped me pick out the perfect furniture pieces. Thay look beautiful in my home. Thank you again for all of your help Brittany!!!
The service provided by Serita was great. She gave me a nice selection of mattresses to choose from when I told her my budget and what I was looking for. In addition, she helped me find the perfect frame to accommodate my new mattress. She was able to ensure both the frame and mattress were both in stock, and will be arriving this week. I’m quite stoked and cannot wait. Thanks again, Serita, for stellar service!
I purchased my sofas, bed frame, dining set, and living room accessories from Ashley a while back. They were very efficient with delivery and setup and the staff was very helpful when I was picking out my furniture. I had such a pleasant experience at Ashley that I decided that I wanted to work for them!!! Now I’m apart of the Ashley family and get to help families that were just like me!
That associate Jacob did a fantastic job helping me pick out my furniture! The management was very quick and efficient and made sure I got out of the store and finished paper work as soon as possible
Crystal helped me at Ashley home store and not only was she very patient, she was very knowledgeable. I highly recommend going to her for her you're home good needs. She gave outstanding customer service.
Thanks to Anthony I was able to get an amazing tempurpedic from him. Wanted to wait to review it just in-case the mattress turned out to be bad. The best part is he wouldn't let me buy a bad mattress. He also insisted on giving me a free bedframe & pillows. I came in on the special priced mattress from Ashley and I was told those priced ones are meant for temporary situations. After he fully explained what he meant I understood that a mattress that lasts me a lifetime even at a semi higher price was worth it compared to a 5-10 year mattress. . . I didn't think of it! Long story short the whole store was wonderful. I am seeing all these bad reviews of the delivery service and he warned me about it as well, so those reviews definitely aren't faked out. He gave me his third party delivery service and gave me a brief disclaimer, I weighed my options and went with the third party! Third party delivery service was a guy named paul through like ACH or something delivery. So needless to say MY delivery went smooth and my heart is out for those that didn't get their delivered items properly. Thank you so much Anthony!
Furniture is overpriced
Anthony was great. Sold us what we needed
Went into Ashley Furniture in Modesto and was greeted by sale associate Serita. Serita assisted in picking out the right furniture for our home. She was very professional and knowledgeable. We will return here soon and work with her again.
Awesome serita was our sales agent and she was absolutely amazing. Explained everything to detail and definitely held a professional attitude.
so I bought my couch like 8 months ago. it broke and they sent a guy out three days later that fixed it. it's good as new <3 thanks for taking care of your customers Ashley home furniture
HORRIBLE CUSTOMER SERVICE DO NOT DO ANY BUSINESS WITH THIS COMPANY. They have ZERO answers when your order gets canceled the day of delivery due to backordered items, even though you've had this delivery for 3 weeks already!!! managers find NO type of solution for you update; still have damaged product they attempted to deliver me damaged producf AGAIN. corporate/regional/district still has not even made contact with me. Nd now here I am waiting again for product
I got an absolutely amazing deal on a whole living room set and the sales guy Anthony that worked with us was wonderful! Very helpful and accommodating! Just an all around awesome experience
Walked in and was immediately greeted. Customer service was above and beyond Maria introduced us to our new Tempurpedic and we are so happy. Then her manager Vanessa gave us the best deal on the bed frame for our new bed. Thank you so much!
Got a great deal on two nite stand , until my husband went to pick them up at Lathrop, he got there at 9:45, to find out the computer showed they were in stock, but no one seem to locate them,I had called at 9:am that morning, letting them know I would be there to pick them up at 10:00. my husband was at the warehouse until noon. what a joke they said if he can wait around another hour do they can locate them, this isn’t no DMV, I’m so fustrated, I call the Modesto location hoping I would receive so kind of composition since we live in Modesto,I spoke Brittany ,she told me that her manager was not available, but he would call me back. 2hrs later no call, I decided to call again Britany said her manager could not offer me a free delivery.The sad thing he couldn’t even get on the phone and tell me he was sorry for every thing, The warehouse also didn’t even offer an apology to my husband , As for the company of Ashley furniture, It should always be about the customer service. not just leaving happy from the store but picking up ther product with there smile on there face, love the store but can use some organization when picking ups, seem no one care if they come home with there product or not.😌I like to thank Jon the sales guy go great service,
We got the strawberries and then the werewolf came out and demanded to see the 15th superbowl so we picked out hats
Zero stars if I could. I came in to purchase a couch and was immediately attacked by a salesperson. I like to be able to walked around and feel comfortable when shopping not be shown what to buy and the sales person was no help at all didn't know anything about the furniture. They also have furniture advertised with sales online and boards of deals but they make sure to show you the most expensive options and say they don't have anything the signs show. Left not purchasing from them.
I love to look sales people are engaging, but never pushy
Again. . . . Complete and Shit Communication. . . set one time for delivery. . . changed on what was already short notice. . . . only to change it again to "theyll be there in 20 minutes. . . . " Well Im at work, my wife made a Drs appointment according to the parameters they had already given us. . . . . so shes not available. . . . Never Again will I buy Anything from this Store. . . . . totally and complete crap. . . . . . . . . Annnnnnd a piece of the Sofa arrived damaged. . . . . . .
SPEND YOUR MONEY ELSEWHERE!!!!!! Worst customer service I've ever experienced! Rude manager & very unhelpful staff. Messed up my order completely & tried to make me pay for delivery twice for their mess up! I would not recommend this place to anyone! Will not be returning!!!!!
I was hired by this company and was applaud by how there managers treated me and a few good people that worked there . I was treated like less than a person . Every morning I was ignored with every good morning or hello . Every transaction had to be gone over by my manager and I was ridiculed and belittled at every turn. I have even been in the middle of a transaction and had my manager come up to me and cancel my sale and be chewed out by something not having to do with the sale at hand. The management was something you would see at the department of corrections not in a retail environment. I have even witness forged initials and names. Thank God I began to journal all of the incidents it was a nightmare. My sales were a strong and I even given a compliment if you can call it that when my manager said " for some reason people like you " I went to the Dr one day and he gave me a note for 2 days off. I was let go. They said I was a no call no show so they figured I quit. They were mad at me because I refused to be in a contest that was to bring ratings up , we were to write bogus yelp comments to bring our ratings up. I'm a fifty five year old single mom that needs to work and they did this to me days before Christmas. It's to bad that there are people like this reflecting such a sour situation on a what I consider a good product. I hope that Modesto store gets the help it needs
We just bought a sectional from Ashley Home Store.. We were very impressed with not only the great prices, but how kind, informative and helpful the staff was. In particular, if you are looking for some furniture..do not hesitate, go to Ashley Home Store and ask for Gary Gervase. He really made us feel like we were shopping for furniture with a friend who had all the best advice. He was extremely patient with us, and really made the effort to get to know what we were looking for. We Highly recommend asking for Gary at Ashley Home. * Special Note* Getting your furniture when expected..Don't count on it!! Not Modesto stores fault. The Furniture warehouse needs a lot of improvements, being organized, having everyone on the same page and their delivery system needs major work ... They Get a Negative One! Thank you Gary so much for all your help.. The Ludlows
Decent selection, but a bit pricey.
Should be renamed. . . MissCommunications Home Store. . . Truly Disappointing. . . . . . . Left hand doesnt talk to the right hand and so on. . . .
MUY BUENA ATENCIÓN
Ordered sofa & bed was to be delivered 2/15/19 between 8am and 12pm got 2 calls and text right up to the day of the delivery but at 9am on the day of the delivery they called and said the order is put on backorder really they couldn't call the day or two before. That's just BAD BUSINESS!! I'll be cancelling MY order today and I have to go in the store to do that can't do it over the phone. I'll never shop at Ashley's again
Their delivery men were terrific they were very careful not to track mud or dirt into my house they were very conscientious about everything they did to deliver everything on time the service at the store was great I really appreciate everything that they did
ASHLEY FURNITURE VERY unprofessional: You do not want to do business with this company Ashley Furniture what so ever, they will not educate you on their product and will tie up your money by charge you shipping and tax up front. Also, if you cancel your order you will not get your refund unless you run them down, and it takes forever. We thought buying from Modesto Ca. store would be a great experience. "wrong" so we tried another Ashley store in Lathrop Ca. thinking it would be better but it was not, they take your money fast, and very slow to refund. STAY AWAY, STAY AWAY, STAY AWAY. After you sign, they treat you like S*** still waiting on a phone call from someone 4 days now and could call names, but all I want is my refund.
Selene was a great help and very friendly. I was very satisfied with my visit and left with what I wanted.
Anthony Samuel was an awesome sales associate. Very knowledgeable and helped me to pick out the great mattress and bedroom set for me.
Love the atmosphere and the very helpful and not pushy sales team, a very organized showroom with lots of home furniture options.
ZERO Stars. Buy here at your own risk. You will pay for the furniture and may never actually get it. Talking to anyone on the phone is like talking to a wall. My dog is smarter than these fools. And since they already have your money they could care less about you as a customer. Waited for a couch for 3 MONTHS! Also, they will gouge you in shipping costs! And try to break up your shipment into as many as they can get and charge you $269 each time.
This particular store in MODESTO will rip you off and THEY DO NOT DISCLOSE ANYTHING. Unprofessional manager, unprofessional employees, return policy is ridiculous!! Buyers BEWARE, go somewhere else and do your research! Take it from a customer who bought furniture here, DO NOT DO IT. Gerardo helped us, he was nice but failed to mention a lot of IMPORTANT DETAILS, manager is just as bad, YOUR EMPLOYEES LEARN FROM YOU! All they care about is their commission. You have been warned.
I've had an awful experience with the Modesto Ashley Furniture store. As soon as the store opens I'll be cancelling my order and I will NOT be ordering from them again. I ordered a couch on 12/30/18 and was told delivery would be on 1/18/19 (which I paid $69.99 for). I received the text confirmation with a window for delivery for that day and confirmed and everything appeared to be going in the right direction. The Lathrop warehouse called me in the morning to inform me that the store got the delivery wrong.... that the couch wasn't delivering to the warehouse until 1/18/19 and they couldn't deliver it on the same day it was supposed to arrive to the warehouse. They told me that I would be contacted once it was scanned and rescheduled for delivery. I specifically asked if it would be within a day or two, or if would be another week or two. I was told it would be a day or two. On 1/20/19 I was contact to schedule delivery and they wanted to deliver it on 1/23/19 which didn't work because we were out of town. I asked if they could deliver it on the 21st or 22nd but was told they were booked. So I reluctantly rescheduled it for 1/25/19. I received my text confirmation on 1/23/19 with a delivery window of 3 - 7 pm on 1/25/19. I replied yes to confirm. On 1/24/19 I received a text stating my delivery time frame has been updated and is now between 12:30 - 4:30pm. The morning of 1/25/19, they called me to tell me that the couch cannot be delivered today because they didn't receive it yesterday like they were supposed to. All of this goes to show that THEY HAVE BEEN LYING the entire time. If in fact the couch was supposed to deliver to the warehouse on 1/18 and they scheduled it on 1/20 (after they had scanned it into the warehouse) and were trying to deliver it on 1/23... how on earth is the couch not there and ready to deliver on 1/25? And why would they say that it was supposed to deliver on 1/24 but they didn't get it. This is the WORST CUSTOMER SERVICE. Set realistic expectations and maintain them. As soon as the store opens I'll be cancelling my order and I will NOT be ordering from them again.
I've had an awful experience with the Modesto Ashley Furniture store. As soon as the store opens I'll be cancelling my order and I will NOT be ordering from them again. I ordered a couch on 12/30/18 and was told delivery would be on 1/18/19 (which I paid $69.99 for). I received the text confirmation with a window for delivery for that day and confirmed and everything appeared to be going in the right direction. The Lathrop warehouse called me in the morning to inform me that the store got the delivery wrong.... that the couch wasn't delivering to the warehouse until 1/18/19 and they could'nt deliver it on the same day it was supposed to arrive to the warehouse. They told me that I would be contacted once it was scanned and rescheduled for delivery. I specifically asked if it would be within a day or two, or if would be another week or two. I was told it would be a day or two. On 1/20/19 I was contact to schedule delivery and they wanted to deliver it on 1/23/19 which didn't work because we were out of town. I asked if they could deliver it on the 21st or 22nd but was told they were booked. So I reluctantly rescheduled it for 1/25/19. I received my text confirmation on 1/23/19 with a delivery window of 3 - 7 pm on 1/25/19. I replied yes to confirm. On 1/24/19 I received a text stating my delivery time frame has been updated and is now between 12:30 - 4:30pm. The morning of 1/25/19, they called me to tell me that the couch cannot be delivered today because they didn't receive it yesterday like they were supposed to. All of this goes to show that THEY HAVE BEEN LYING the entire time. If in fact the couch was supposed to deliver to the warehouse on 1/18 and they scheduled it on 1/20 (after they had scanned it into the warehouse) and were trying to deliver it on 1/23... how on earth is the couch not there and ready to deliver on 1/25? And why would they say that it was supposed to deliver on 1/24 but they didn't get it. This is the WORST CUSTOMER SERVICE. Set realistic expectations and maintain them. As soon as the store opens I'll be cancelling my order and I will NOT be ordering from them again.
Visual appeal for the store is great sales reps are eager to work with you and seems very helpful. Reason for the poor rating is they fail miserably at customer service. Waited over 2 months for furniture then to have delivery made and shipped two of the same pieces but no main piece (couch). When I attempted to call customer service was on eternal hold. I went into the store and they said they could not do anything but that I would just have to wait three more weeks until the couch to the sectional arrived. I then cancelled the order and was told I should get a call within two days for the pick up. Five days later still no call regarding pick up of the items that were delivered. I even called everyday asking when it would happen. I had to go back into store to try and resolve and be a little more assertive to requesting for the pick up. Of course they are also holding my money ransom until the pick up is processed and back in their inventory.
If you actually expect to receive your order. . . . DO NOT ORDER FROM HERE. I've had an awful experience with the Modesto Ashley Furniture store I ordered a couch on 12/30/18 and was told delivery would be on 1/18/19 (which I paid $69. 99 for). I received the text confirmation with a window for delivery for that day and confirmed and everything appeared to be going in the right direction. The Lathrop warehouse called me in the morning to inform me that the store got the delivery wrong. . . . that the couch wasn't delivering to the warehouse until 1/18/19 and they couldn't deliver it on the same day it was supposed to arrive to the warehouse. They told me that I would be contacted once it was scanned and rescheduled for delivery. I specifically asked if it would be within a day or two, or if would be another week or two. I was told it would be a day or two. On 1/20/19 I was contact to schedule delivery and they wanted to deliver it on 1/23/19 which didn't work because we were out of town. I asked if they could deliver it on the 21st or 22nd but was told they were booked. So I reluctantly rescheduled it for 1/25/19. I received my text confirmation on 1/23/19 with a delivery window of 3 - 7 pm on 1/25/19. I replied yes to confirm. On 1/24/19 I received a text stating my delivery time frame has been updated and is now between 12:30 - 4:30pm. The morning of 1/25/19, they called me to tell me that the couch cannot be delivered today because they didn't receive it yesterday like they were supposed to. All of this goes to show that THEY HAVE BEEN LYING the entire time. If in fact the couch was supposed to deliver to the warehouse on 1/18 and they scheduled it on 1/20 (after they had scanned it into the warehouse) and were trying to deliver it on 1/23. . . how on earth is the couch not there and ready to deliver on 1/25? And why would they say that it was supposed to deliver on 1/24 but they didn't get it. This is the WORST CUSTOMER SERVICE. Set realistic expectations and maintain them. As soon as the store opens I'll be cancelling my order and I will NOT be ordering from them again.
(Translated by Google) Very good (Original) Muy bueno
Ashley is great! The hubby and I went there in two weeks to purchase furniture for our new home, the manager is awesome and Geraldo is friendly and very helpful. Love it!
Leslie was amazing. She was very friendly,helpful and a true joy to work with. Listened to what we were looking for and gave us lots of opinions. And in the end got EXACTLY what we were wanting.
Let me say I'm very disappointed with the whole process. I purchased a sectional couch from the store and although the sales people were helpful the order was placed before Christmas so I would have a delivery on the 23rd of December all ready for family. . well my order was delayed the wedge piece was not in stock and had to postpone delivery until the 3rd of January. Then I got notice that the right arm sofa was not in stock and had a new delivery date for the 8th of January. Ok. . so I received a text on the 7th that the left arm sofa was on back order and I would only get a partial delivery. As of now the delivery date is the 11th of January. While the local business has done everything they can and given returns as much as they can. It's now at a corporate level to make things right. It seems the left hand doesn't know what the right hand is doing. I was also under the impression that Ashley furniture made,sold, delivered their product as per the ads they play. The furniture is actually manufactured over seas. Sub contracted out. I'm sitting on lawn furniture since before Christmas and still waiting for my delivery which was paid in full. Update: I'm still waiting for my couch. They pushed off until the 12th and now has been pushed until the 14th because someone deleted my order from the delivery list. These people are clowns. They should have big red noses and drive little cars. Fucking clowns
Good place to go to get sofa
Let me say I'm very disappointed with the whole process. I purchased a sectional couch from the store and although the sales people were helpful the order was placed before Christmas so I would have a delivery on the 23rd of December all ready for family. . well my order was delayed the wedge piece was not in stock and had to postpone delivery until the 3rd of January. Then I got notice that the right arm sofa was not in stock and had a new delivery date for the 8th of January. Ok. . so I received a text on the 7th that the left arm sofa was on back order and I would only get a partial delivery. As of now the delivery date is the 11th of January. While the local business has done everything they can and given returns as much as they can. It's now at a corporate level to make things right. It seems the left hand doesn't know what the right hand is doing. I was also under the impression that Ashley furniture made,sold, delivered their product as per the ads they play. The furniture is actually manufactured over seas. Sub contracted out. I'm sitting on lawn furniture since before Christmas and still waiting for my delivery which was paid in full.
I had a bad experience in this store one day me and my family went to the store and we found stools but there were to high on my table,the next day I went to go talk to Vanessa the store manger and she had a bad attitude I explained my problem with the stools and she couldn’t help me on nothing at all and she told me to go sell them somewhere else and to go buy stools from another store I’m letting you guys know when you buy finial sales ask for the warranty never go pick up something at the warehouse because if you make a mistake about what you bought you can’t return nothing back I don’t know what I need to do now but I hope nobody goes through what I went through this Alert with salesperson.
Ashley in Modesto, CA. The best place for furniture, Juan is the best, he help us a lot, Great prices and variety, We go back soon for more.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
