Ashley Store Modesto, CA

Julissa was a tremendous help in the showroom, very responsive to our needs. The furniture (sofa recliner w/ power and chair with power lift) arrived right on time. Installers were professional and friendly. Furniture is very comfortable and looks great!

Worst customer service I’ve dealt with. I’ve been waiting for over 2 months to get my refund back on a rug I purchased that they said is in stock, only to be discontinued. Spoke multiple times to customer service saying wait 2-3 days to process a return, which they never have. I went into the store to I originally purchased and manager can’t do anything about it. I spent nearly $3k on furniture and this company cares less. Never again….

Helpful and answered questions I had.

Salespeople were nice and helpful but the furniture looked and felt low quality. Might be good if you change yearly or are staging a place to sell.

Salesman was very helpful. Good experience so far, sofa not delivered yet.

Jeff, the manager In Modesto on Sisk Rd at Ashley‘s gave me a great deal better than any other furniture place in Modesto that had a couch that I liked. Thank you, Jeff!

Our salesperson was extremely helpful and courteous during our visit and choice of furniture. Now all that remains to be seen is the delivery process.

Very helpful with our selection of a recliner

I came in to Ashley with some pictures of what I liked across various sites and a rough idea of what I wanted. Jennifer was so helpful and was easily able to bring my bedroom vision to life! She showed me many options and made the experience fun, not stressful at all! Thank you for such a great experience! We just had our furniture delivered this morning and it is beautiful!!! I will absolutely recommend my family and friends to Jennifer at Ashley’s in Modesto!

I went in knowing what I wanted so there wasn’t much to the process. Delivery and install was smooth.

Great store with affordable options and great staff that will help you find an option that fits your vision. Shout out to Raul.

HORRIBLE customer service. Insane. We will NEVER be back. My husband and I tried to purchase a piece of furniture we wanted on two different occasions and their sales associate Paula was extremely rude. Was TEXT messaging me completely rude messages and when I told her she was extremely unprofessional and rude she ended contact. We did not purchase the piece we wanted after that exchange. Fast forward to Black Friday we wanted that same piece of furniture and was not going to let a sales associate deter us from the store. I called to get product information and PAULA answered the phone. I asked nicely to speak to someone else due to having a negative experience with her in the past and she HUNG up on me. I, as a customer have the right to work with someone I am comfortable with and ask to talk to someone else. To be hung up on from a place of business is insane. These people are sales associates which we were under the impression wanted sales. I called back and asked to speak to a manager and Jeff began to tell me she did not hang up on me and if I didn’t want to come into the store to just purchase whatever online. These people who work here do not care about their customers and honestly don’t even care to make a sale. Completely shocked. Go to lathrop Ashley’s or living spaces.

Our sales person, Jennifer and her store manager were both quite professional with our recent purchases of a bed and sofa set. Delivery guys were also very timely, clean and communicated well. Top Notch operation. The AI texts, we could skip, but were somewhat helpful with updates and such. Would buy again from them. Great experience!

I called to see if they had a dinning table I had previously purchased at a different location a female answered seemed I lost I asked for manager unfortunately Jeff answered who claimed he was a manager ( No customer service skill ) he never asked for the item number just yelled no we don’t have it . When I questioned how he knew without an item number ?? he stated I was being combative and not to come to his store 😂 really cause I was spending close to $10,000.00 on a few items I wanted . I will be definitely taking my business elsewhere .

Do Not Purchase any item from this Store especially with warranty Unless you plan on utilizing the warranty within one year. The company who warrants your claims will give you the run-around for majority issues, so will the customer support team of this store and worst of all, the amount you pay Ashley Store for the warranty won't be the price you pay to their Warranty Support 3rd Party Company. I.E. $319.99 5 yr Sofa and Love Seat Warranty = $179.99 to Warranty 3rd Party And No Resolutions for Accidental Stains and lifting of cushion fabric + Pay technician for services/ Inspections to then have most claims denied

There s were ' you can find ' that perfect furniture ' for a place call home ' the salea team " work the numbers ' as said " and delivery too ' had some hic ups " when delivery ' but speak that lango " it's the delivery and set up ' not fawn about " but happy to get it ' on a window time ' and a great price* thank you again ' yee yee Next time ' skip the delivery and set up Will so it my self " to save ' damage to the door 🚪 couldn't believe ' careless staff s ' knowing is half the Battle '

Great and friendly service. Had a great time visiting the Modesto store and was able to purchase a sofa set at a decent price. Will definitely be visiting this store again.

Great service! Thank you!

Love the product we purchased for good price and excellent service

I recently visited the Ashley Furniture store in Modesto with my kids to purchase a bed for my daughter. When we arrived, the initial greeting at the door was confusing, as the gentleman with an iPad stared at us but didn’t acknowledge us. But once we connected with a sales representative named Paula Murphy, everything turned around. Paula was incredibly helpful and patient, guiding us through not just the bed purchase, but also going over various mattress and box spring options to make sure we had everything we needed. In the end, Paula made the entire experience really positive, and we left feeling well taken care of. While the initial greeting could have been warmer, Paula’s fantastic service really made up for it. We’re very happy with our new bed!

Our sales person was awesome. He adjusted to what we wanted. Thank you

Julissa was very knowledgeable and not pressuring, we had a very positive experience

Great , nice people!

Super easy!

Raul got me a good deal no pressure from him on spending more money. Good selection to choose from

Outstanding customer service

Joe top tier sales man took good care of us and Brian is a great manager

We purchased a new sofa in store and the process was extremely fast and painless. They had a large selection in store including several items I’d seen online. We had the help of Yerman who answered our questions and helped us finalize everything. Estimated delivery is about 2 weeks. All in all great experience.

Thank you Raul for helping me. You are an excellent salesman! I can't wait to receive my new sofa, chair & rug. They were an excellent price! I was able to stay well within my budget. Thanks again!!! ❤️

As of yet no one has responded to my email. You cannot leave an email one your website. Someone did respond and asked for my phone number and email address that was a week ago. Your furniture is the worst. It is coming apart recliners has lost there shape. We have had our recliner fix twice we have had our furniture for 3yrs and it looks like we have had for years. We have another couch that is 25 yrs ago and still looks great. I wish someone would respond to me. My name is Cheryl Rogers we made our purchased at the Sisk Rd store.

10/22/25, I still have a chaise that is not level. I’ve been told to call multiple numbers and e-mails and they will not allow a return. I received a defective product and it’s been over 3 months and I continue to get the run around. And just a reminder, do not pay the first price they offer you. They will haggle and make you feel like you are getting a deal when in fact their products are over priced. Their products are not built to last. I still recommend Costco for furniture as the quality is better and they allow returns, no questions asked. Purchased couch 7/16/25. I had a couch delivered yesterday, 7/19/25. The chaise is not level. I felt like I was sitting on an incline. Got the level out and sure enough it is not level. I’m on hold for the 3rd time trying to schedule a tech to come out and confirm the couch is defective before they will consider returning for a refund. I should have purchased from Costco as I intended just for their return policy. Save yourself time and money and just get a basic Costco membership you don’t already have one. Their return policy is the best! I do not recommend Ashley Furniture. At least you know you are getting a good product at a fair price with Costco. Ashley Furniture are like a used car salesman; they will tell you one ridiculous price and then offer it for half. If you do buy there don’t go with the first price they tell you and good luck if you get defective product.

I waited for the delivery of our set before giving the review. The entire experience was good. The rep was great I wish I remembered her name but she was helpful and got us a great price. The delivery was today and they were prompt and so courteous. We're very pleased with our purchase and the service!

Christian is awsome

Awesome customer service at Ashley's Furniture store! Absolutely will recommend to anyone, and will return there for future purposes! Excellent quality of furniture, and over the top customer service! Thank you Raul for assisting us today! You were very knowledgeable about what we were looking for, great customer service and in and out in a very short time!

Commercial advertisement stated free white glove delivery. But actually delivery was $399.00 unless you spent $5600.00 or more in furniture purchase. . There was also no care instructions given on leather furniture. One unit came defective. Have to wait up to 3 days for approval to then get replacement ordered and re delivered.

Donevan and Jeff were awesome, went above and beyond for my wife and I. They made the process and transaction and smooth as possible, they were made sure to work with us every way possible.

Thank you to Donevan Patch for providing great customer service!

Very disappointed I spent good amount of money over 8 thousand dollars, They where trying to add hidden insurance without asking me, My order was incomplete, I took a day off from work to receive my delivery order, was missing some furniture, I call them while the delivery guys where still at my house, to find out about my missing items, The person who answered the phone told me that the manager was very busy to answer me, that he will call me back, I called them back to ask again 3 hours after, since nobody call me, Manager started telling me that it was something wrong with the system I will have to wait 13 days to get the rest of my furniture, This was very inconvenient for my since I have to travel out of the country and was trying to have everything ready before my trip, now I have to pay someone to be at my place and receive the rest of my incomplete and very late delivery. I love my furniture, good quality. this people need a lot more training to do sales get organized and communicate to each other.

Our sales person was amazing, not pushy and helped with giving us better options with what we were wanting

Very helpful friendly staff . Yerman was great !!

Delivery guys were fast, respectful and very professional.

Tanner was so professional and kind. I knew exactly what I wanted and he answered all my questions and helped me with my order. I left feeling very satisfied with his service and the table that I purchased. Thank you for such an awesome experience.

Had issues with getting the wrong dining table. Took calling corporate office to get it right. Took two weeks

Very friendly and patient. They gave our family time to look around and talk. It was a very comfortable environment and both manager and sales representative were both full of information and communication when we needed them. We bought a couch set from Ashley last year and the furniture is so modern and extremely amazing quality. Lots of opportunities for sales too! We found a cheaper price online on their website and they not only matched it but made it cheaper.

⸻ I am absolutely outraged with Ashley Furniture. I placed my order over a month ago, and after four separate deliveries, I still haven’t received the correct parts. How does a company mess up the same order four times? The constant delays, careless mistakes, and total lack of accountability are unacceptable. Their customer service has been nothing but frustrating—unhelpful, unresponsive, and clearly not concerned about fixing the issue. I’ve wasted so much time and energy on this, and I’m beyond fed up. I will never purchase anything from Ashley Furniture again, and I strongly urge others to stay far away. This has been one of the worst customer experiences I’ve ever had.

Yesterday I purchased a whole living room set with Julisa’s help. I reached out originally by calling the store and she texted with me all day yesterday to help us find the perfect couch in the size, style, and color we wanted. Seriously the kindest person I’ve ever had help me at a furniture store. I needed up even adding a few items to my order once I got to the store because she was just so helpful! Thank you so much Julisa!

Joe was great to work with and very knowledgeable, professional and a great salesman!

Our experience was great. Our Sales Associate, Gabriel, was extremely helpful and very friendly. We were able to find the sectional we really wanted. We are very happy with our purchase.

Gabriel Sanchez helped us to decide on our furniture style and gave detail explanation about pricing breakdown. Really appreciate his help throughout whole furniture shopping.

I had a fantastic experience at this location. I went into purchase for chairs for my table and left purchasing my four chairs plus a beautiful dresser for my bedroom! Your staff was incredibly helpful and professional with knowledge and advice! I could not be happier, and I am excited to receive it

Good service. Got what I needed. Absolutely love the furniture quality.

Really great customer service! I really like the Ashley store. Friendly people. Only thing I’m disappointed in is the guys are very personal nice button up shirts and slacks but the women at the front desk was not dressed very modest for working at the store she was showing her cleavage and was not very professional. I really did not like that . She was a nice person but the woman should dress modest at a workplace. But I like the store and the furniture. Thank you

Good customer service. Joe was helping us with the bed and he did a great job.

Great deal quick and it’s nice and smooth

Tanner, the salesman, was very personal, professional, courteous.

They were extra helpful and friendly. They went the extra mile to find the table I was thinking of. Great service and variety.

Wife and I walked in the store. Greeted by Raul. He was very professional. We explained what we were looking for. He found exactly what we wanted. We made our purchase. No pressure. Give Raul a high 5 and buy him a lunch.

Good staff, Thanks to Donavan And Bryan for the help. They were amazing

Very nice place with warm and great customer service Nice people and helpful Thanks 🙏

Continue teaching your sales people. Only one other woman in the store. YOUR strength will be how well informed you people are. I didnt ask ,but wgat i came in for is everywhere. if i hadnt just received my tax return ,and was tired of the wife bugging me,i would ve kept looking

If I could I would put zero they lied about the couches from the get go that they do not scratch, it has been hell trying to return. We picked up in boxes, warehouse said we could return if their was issues. We unboxed and couches were damaged. Store Manager just gives us the run around and there is no one to get a hold of above him. I will never recommend Ashley Furniture or will ever purchase again I have a case number since feb 16th with no resolution

Warm welcoming upon arrival. I explained I was looking for a dresser and night, but wanted to browse. The sale person explained where to find pricing of items and allowed and allowed me wander about. Once I found items I was interested in, I went to seek the sales person out. The moment I came into his view, he immediately started walking toward me. I questioned him about two different items. He was able to answer all my questions and took the time to calculate the items with delivery and assembly. I found my shopping experience at Ashley Furniture delightfully satisfying! No pressure, no hassle, no hovering! I am very happy with my selection knowing the items are high quality.

Customers be ware Ashley is not a credited by the Better Business Bureau!!! I strongly don't recommend anybody to buy anything from Ashley they use a warranty company that when your furniture is purchased they don't honor the extended or any other warranty for the item purchased by the customer the warranty company takes your money and don't fix anything it happened to me is a scam

The sales men was great awesome service

Great Customer Service from Jose! We loved what we bought and all the help we received. Thank you.

Large variety of recliners at the best prices in town! Go to this store or check it out online before you buy anywhere else! Cost you nothing to compare with the others. I'm just saying you'll thank me later 😎

I truly appreciate all their help, especially Brian. I am indeed a very happy customer. I haven't tried the furniture yet, but look forward to soon. Thank you!

Our sales person was knowledgeable and friendly, and our delivery was flawless. We love our new furniture.

The couch we ordered arrived broken when it was opened. It is severely broken. Very disappointed

Jennifer is such a upbeat associate! She took the time to hear us out and understand what we wanted in a family couch/love seat set! We are excited for the new furniture being delivered this weekend!

Very fast and eager to help appreciate the business will be back for more !

Had furniture delivered. Coffee table cheaply made. Didn't look anything like it looked in the store. Called the next day to upgrade and they said no. No exchanges? I paid a lot of money for this table and I'm not only stuck with a cheap piece of furniture but a cheap piece of furniture in the wrong color. BTW I thought we ordered it in black not ugly dull brown. I have shopped ashley for years and this experience will be my last. I am so disappointed and feel ripped off.

I'm giving this a 1 star based on the extended warranty they offer and the lie I was told. When we purchased the representative asked if we wanted to purchase the warranty in case of any accidental damages. Initially I responded with no thank you and so the representative asked once again if I wanted the warranty because they don't cover any accidental damage to the furniture we were about to purchase. I asked the representative does it cover everything including broken wood or tears that may happen to the furniture the representative without hesitation stated yes it covers broken wood ripped or torn furniture all that good stuff. I agree to make that purchase when time came I had some accidental damage happened to the sofa and loveseat. The sofa ripped at the top when I made the claim they said they don't cover stitching that came apart and when I tried to make a claim for the loveseat the arm is broken a technician came out looked at everything said he would replace the arm then I get an email the next day stating they won't fix it because it's just wobbly and nails are screws have come undone so they won't cover that part either. Moral of the story don't buy the warranty no matter what the sales rep tells you because they're probably lying to you or they don't know their product well enough. The name of the company is protectAll by GBS And they don't cover anything at all you just waste your money. I might as well go out and buy used furniture and save that costly retail price since none of it comes with a warranty anyways.

Rather pay more to deal with better salesman. The store manager is a liar.

Jose M. Gave us Great customer service,very friendly ! 11/10

Donovan helped me and my crazy 2 year old son.(2/26/25). I told him what I was looking for and he guided me around the store to show me different couches that matched my wants. He didn’t push me into anything, he was patient and extremely kind. Donovan was also extremely knowledgeable of the two couches I was looking at. I ended up going with a couch that I didn’t know I would end up loving, but I do! I can’t wait! Thank you again!

Easy and convenient no hassle fast delivery great prices.

Excellent service, salesman answered all my questions, easy to do business with Ashley’s furniture.

I was very satisfied with the service I received,Mr.Vijay was very patient as I had a few questions and more info on my purchase, him and the young man attended to my daughter and I with great smiles.

Was ok i went to look told people I was killing time as I was but seen a good deal on a table for president day sale and bought it

While visiting the Modesto location I was approached by one of the sales man that decided to walk away and not help me. I had to seek another individual that was available and ready to make a sale

I highly recommend guillermo, came looking for bedroom furniture not sure what we wanted, he was so nice and patient with my undecisive wife. He found ways to save us some money. We walked out with more than we planned and on purchasing at a good price.

Bilal was one of the most helpful people there he’s very respectful and knows how to have a great customer service. I would 10 out of 10 recommend this spot to anyone who wants to buy furniture.

Smooth sailing during our purchase experience. Salesman, Donovan, was helpful and clear . Store manager was cool as well.

Had a nice experience when visiting the Modesto store. Raul, our sales advisor, was very friendly and was able to offer us a deal on both a sofa and recliner.

Jennifer was GREAT! Helped us quickly and efficiently

Great experience with Donevan! Got an awesome deal!

Donovan was very professional.

I enjoyed me experience all my questions were answered

Ashely is nothing but a car dealership for furniture. All they care about is sales. I order a table and over a month ago. First, they couldn’t deliver both on the same truck, so I had to go pick the table up myself. Second, I was told I would get money back and never have. Third, out of the six chairs I paid for one chair was missing parts. I opened a “case” so they can see what’s missing, they reviewed it and they ordered a new leg. Well it’s been a month and that leg still isn’t here. I paid good money for this table with 6 chairs and only have had 5 for a month. The worst experience I have had. Do not recommend!

Customer service was great .

Bought 2 bed frames and 2 dressers plus the warranty. It seems as if I’ve bought used/refurbished furniture as it comes damaged and the delivery drivers are careless and hit the walls. I have pictures of all the damages. The Ashley’s manager did not return my call as he said he would. Yes, they might replace it with the warranty you buy but it doesn’t look like brand new furniture.

Raul did a great job helping us at the store! He showed us around, explained prices, and offered amazing service. My family was amazed by the beautiful furniture & the care given to us. We will definitely recommend this place to family members. Thank you for making our journey to furnish our home one of a kind. Thanks Raul!

Worst customer service ever from a store manager I ever experienced in my life.The floor employees were really nice and understanding but manager wasn’t at all. He was not understanding or apologetic and basically helped a customer before me while I am patiently waiting right in front of me. It seemed he didn’t want to talk to me at all even when I was explaining to him my situation I have with the furniture I had purchased. Lastly I asked for his information/card said he didn’t have any cards and continued being rude in front of customers and employees. I will not be returning to this store from this bad experience because of the manager Vijay.

Terrible service. I will never go back there. I’ll spend my money somewhere else.

Great place to shop! Staff is very friendly and helpfull. Got everything I wanted and then some! Highly recommend this store!

What’s with all the questions? Just had one of the worst shopping experiences. Gimme a pamphlet and I can do the rest. Or let me browse like normal, anyhow, won’t be buying it from here after that. Here take my card and tell ‘em to hit me up about what we spoke about…… sorry, no. Seems people like that kinda thing, but not I.

Joe made sure we got a great deal on a premium mattress. Competitive prices compared to other mattress retailers. Great experience overall.

Friendly and knowledgeable staff. Great customer service with good deals. Would shop there again

Josh greeted us and assisted us in narrowing down exactly what we were looking for. We found something on their digital display that matched the aesthetic of our living room, but it wasnt physically onsite for us to try. Josh had expertly lead us to a sofa of similar specs to try out. We took an hour to consider offsite before moving forward with that sofa. Called back, asked for Josh, and 15 minutes later had the checkout link in my email and all questions answered. I highly recommend this store.

Big John was great, 5 stars all the way.

John was great!!! Go see him, so sweet!!

VJ & Yerman were very helpful and patient with us while we decided what we wanted. Very good customer service. Thank you.

The staff was very friendly and helpful. John is the employee that helped us a lot. He was so helpful, knowledgeable, friendly and took his time. Not once was he pushy. I recommend this place!

Joseph is very patient kind and helpful

(Translated by Google) I liked the service, the installation was fast and I loved the product!! (Original) Me gustó el servicio fue rápida la instalación y el producto me encantó !!

Sales man and the rest of the staff were FANTASTIC.Have referred people to you because of the service that I had. Thank You for all of your service

I love my couch! Great customer service. Delivery was on time. Thank you

Great customer service and great selection.

Professional and fantastic customer service

great staff and a manager that cares !

First of all, I’d like to think Raul Cortez in the staff at Ashley furniture in Modesto, California, Rose was excellent and thorough and finding my fit for my recliner, trying out all the different types going over all the features the service was stellar, professional, kind, and thorough. I would recommend anybody to make a purchase at the Ashley furniture in MODESTO or any other store for the quality of furniture that they have to offer. Unless a little prejudice, although the MODESTO was very warm and comforting to find my needs that fit me. I want to say thank you again to Raul Cortez for his excellent professionalism and the only other word that I want to say is handled me with a lot of courtesy and care.

Great furniture! Everything was set up well! We love it for our kids.

Thank you John for all your help purchasing our new sectional. We had such a great experience.

Fast efficient service from John and team! Thanks

It was a great experience working with Steven. I love my bedroom set

Jennifer has perfect customer service 10/10

Amazing service by Vijay and Yermen. Took care of what we needed. Highly recommended!!!

Josh was great on understanding our needs and suggesting the right products that matches our home decor. Great customer service!. Highly recommend this store.

Great service

Yerman Vargas was really friendly and helpful from the start. We love the experience.

Yerman was great!

Great customer Service ,attentive and got exactly what we wanted. Vijay and Joe did an awesome job . Definitely making you feel at home .

The sales person was very friendly and knowledgeble in regards to what we were purchasing. He actually got me to buy additional furniture because of his energy. Thanks for the sales Joe Mota and keep up the energy.

John was great, got us all taken care of.

Josh and Brian at the Ashley Furniture store in Modesto are amazing. We just bought a home and needed a lot of items, not only did they give great customer service, they were respectful of our budget and needs and worked magic to get the items we needed. We will refer friends and family and be back in the near future!

Great service and super patient very nice personality!

Service was amazing. Raul the sales rep was friendly and professional.

Raul was great thanks Ashley

This store offers to deliver your furniture in 2 weeks and they lie to customers ,

This Ashley’s furniture location is underwhelming and lacks a diverse selection of various styles. The majority of the couches/sectionals are recliners and most of the couches they call sectionals are all similar in density/feeling. Hard and barely comfortable. Definitely is catered to a specific type of style. If you’re looking for modern, sleek, comfortable and diverse styles, I would definitely avoid this place.

VJ and John were super helpful and wonderful to work with. I was able to get my dream couch with their help...Thank you!

I recently had an outstanding experience at Ashley's Furniture, thanks to Josh, the sales rep, and the store manager. From the moment I walked in, Josh was incredibly attentive and went above and beyond to help me find exactly what I needed. He was knowledgeable, patient, and never made me feel rushed or pressured. The store manager was equally helpful, stepping in to ensure that I got the best possible deal. Together, they made the entire shopping experience smooth and enjoyable. I left the store feeling confident and satisfied with my purchase. If you're looking for top-notch customer service, ask for Josh at Ashley's Furniture—you won't be disappointed!

Great experience at the store with Gabriel and VJ they helped me out pick the best option and gave me the full attention and answered all my questions about the sofas and couches I was inquiring. They even stayed past closing time. I appreciate you both I’ll be stopping soon again for my outdoor patio set and dining table.

Vijay and John were a pleasure to work with. Went in to look and ended up buy do to them being great help and very kind. Definitely will return and recommend to friends and family.

Vijay and Raul.. thank you for assistance in doing business with you.

Bought a sectional and recliner today with no pressure to buy. Thank you Joe

Do not come here the customer service sucks the guys at the store are hella rude and don’t even say hi when you walk in smh

Joe was super helpful, polite, answered all of our questions, and was patient as we made our decision. 👏

Store some staff Behavior is very Rude or some items price is very high

Loved our experience at store...GREAT SERVICE

Joe, Yerman, and Vjay were super friendly and a great help. We are so happy with our purchase.

Thank you so much Joe ! Please give him a raise was very help ! Quick and allowed me space to browse thank u so very much !

Love this place. I’ve bought all my furniture from here !

Great selection,but have to wait for delivery, great service

Jennifer is amazing. Thank you for your help with our new couch. I can't wait to enjoy it in our home.

Great Service. John was super helpful and explained everything thoroughly.

Josh did a great job helping us. Answered all our questions and was very informational about many products. Jen did a great also helping with adjustable base for the mattress we purchased. Thanks and keep up the amazing customer service!!!!!

Great service from Gabriel and BJ

DO NOT BUY from Ashley I purchased a bedroom set that was around $6000 a came and the first time they came the movers were unprofessional and they left me with chipped and a black stain on the bed frame and overall, I will never buy again for Ashley

Gabriel S. Helped us find the perfect mattress. Thank you Vijay and Gabriel for everything

Great customer service!

Ordered dining room table/chairs on 4/25/24 with a delivery date of 6/7/24. 6/7 came and passed with no phone call from the store. Called the store and were told order was going to be delivered on 6/27 for the table and no delivery date for the chairs. Requested they cancel the order and the employees tried to talk us out of it and gave us to the manager. Requested a cancellation again and were told it would take 5-10 business days to credit our card. Still no credit on our credit card at day 11. Had to dispute the transaction with our credit card company. Zero customer service at the Modesto store. Won’t buy anything from Ashley’s again. Sent the email

Yerman, sales rep, was amazing. He spent a lot of time and was extremely patient. Gave us a great deal too.

Great experience! Angel was very knowledgeable and helpful. Great service overall.

We came in to browse and Raul helped us find what we had in mind although we knew we weren’t going to make a purchase that day. We were so impressed with his service that when we came back a few weeks later we specifically asked that Raul continue to help us. It was overall a great experience working with him.

Raul was awesome! Explained everything and was polite and respectful.

John was the best

Jennifer was so helpful when we came in to purchase our new couch! Very friendly and helped us configure our couch to fit our space.

Steven my salesman was great.

No pressure!!! Very patient! Great service!

If you need help ask for Josh!

VJ and his associates were super helpful they were able to bargain the price with us a little to get us the better deal

Ashley modesto is always amazing. Ask for Jennifer she is always extremely helpful!!

I had such a wonderful experience with my recent purchase at the Modesto location. The sales rep Yerman, was very helpful and his manager as well. I definitely recommend this location to anyone, the customer experience received was beyond my expectations.

We had a wonderful experience at Ashley, and Gabriel was absolutely stellar with his assistance and answered all of our questions. Looking forward to our next purchase.

Our sales girl was awesome! Very helpful and sweet. My elderly dad was in the market for a recliner and she was very patient and knowledgeable. Loved her and our experience with the customer service.

Angel was awesome will come back

Angel was very patient and very knowledgeable.

Love this Ashley's! Staff is Always Friendly, Knowledgeable, Helpful and Great Prices. We have bought Front Room and Bedroom Furniture and are Very Satisfied! We always go to Ashley's first and always find what we need. Thanks Jennifer for all your help today and say hello to Josh!!

Josh was very helpful.We bought a bedroom sets and reclining sofa and loveseat. Also was assisted by the sales manager Vijay. Recommend highly.

Great experience!!!!! We were assisted as soon as we walked in the store by Josh. He was very helpful and kind. You can tell the employees and management have a great dynamic by they way handled multiple customer in the store. The manager, Dj (i believe his name) guided us through financial stuff, making sure we understood exactly what we were paying for and why. 10/10!!!

We are SO HAPPY we came to Ashley! Josh was extremely helpful and we got more than what we imagined. We made the mistake of going to Living Spaces first, but thankfully we left there and went straight to Ashley. I'll be recommending Josh and this location to friends & family, and it will be my first stop in the future!

My daughter was excited to buy her first piece of furniture for her new home as a mom i told her earlier this week to call to make sure the delivery is on schedule but my daughter trusted the fact that store associate indicated a date of delivery on the receipt. She took the day off with excitement and guess what no delivery. This store is ridiculous, you buy furniture with a delivery date on the receipt so you take a day off work to be available for the delivery and then the day of delivery you call to make sure of the time and they tell you there is NO scheduled delivery for your furniture even though it's on the receipt. No apologies then they reschedule for an additional week. Delivery is scheduled for 05/23 so we will how that goes. Customer services is not what is use to be. Beware of this store :(

(Translated by Google) Raúl treated us excellently, customer service 100% recommended (Original) Raúl nos atendió excelente, atención al cliente 100% recomendado

Josh at the Modesto Ashley Furniture was great and very helpful!

Wonderfull service and good discount ! We were with Angel & vijay ! Good team work and good product. Thank you! :)

Had good experience with our salesman Josh. Was very professional . He was very knowledgeable about what concepts we wanted for our home. The whole staff was very nice and Courteous. The Ashley store had plenty of options. Was really hard to decide. There payments options are flexible to our lifestyle. Highly recommend getting your next piece furniture from them.

John was awsome!! Spent lots of time and answered all my questions! Thanks John!!!

Yerman deserves 6 stars! We keep coming back! Our 3rd purchase from Ashley's and we couldn't be happier. Thank you!

Josh helped us today with purchasing this set. We initially came in just to look, but ended up walking out happy with our purchase. He helped us from the moment we walked in up until we walked out, explaining the features and materials with a lot of knowledge of the set. It was exactly what we were looking for because we have kids and dogs, and he could relate being a father himself. His customer service was awesome and he helped us understand all our financing options as well as warranty and what that included. Thank you so much Josh for making this so smooth and fun for our family. We will definitely be back for our outdoor furniture purchase next.

me and my wife went to shop at their appliances in Modesto Store after spending great deal of time made appointment and wait for them following week and only they’re not show up. after I called They were rude and insulting. I would not recommend to go shopping there. Service and treatment. I receive was extremely poor.

Angel is an awesome salesperson, he's very professional always willing to help he made our visit very pleasant. We go to Ashley store because of Angel, if you want an honest and professional salesperson ask for Angel.

Steven Sweeney was so helpful in helping us furnish our kids space!

Jen was and Josh were so helpful. Josh spent a lot of time with us, even after he his shift was over. He is very dedicated. Ty!

John was an awesome sales guy. Very helpful and nice person. He was very patient with us. We bought a bedroom set, couch, outdoor furniture, tv stand, and a few other furniture pieces. We for sure will be coming back. Thank you John.

Awesome experience working with Josh!

I had an absolute nightmare scenario ordering furniture from Ashley online. It still baffles me what they did and how they did it. Nonetheless, I was able to come into the store today, and Josh and Jeff were amazing! They were able to get everything ordered and have the delivery scheduled. Thank you guys for your awesome help!

This is the second time I have purchased a couch from Ashley furniture. I always appreciate the quality of the products and friendliness of the staff. Yesterday I was helped by Yerman and he was professional and attentive. I was also very happy with my delivery date! Great job everyone! 😀

Steven and Vijay they help me to make a purchase thanks for your help

Went in to just look but ended up buying. Josh offered us a great deal. His knowledge and experience was superb. Answered all our questions. Made our buying experience great. Thank you!

John was increadibly helpful! Great experience!

Josh was so helpful and knowledgeable

I came in to view sectionals and the store manager, Geri, spent a great deal of time showing me a variety of stylish and affordable pieces. She was friendly, knowledgeable, and professional. Thank you!

Great job very nice and helpful VJ and Gabriel, thank you so much

Thank you John and Jerry for all of the amazing knowledge. Can’t wait to shop with you more in May 🤩

Angel and Laura were very helpful in picking out my new living room set

From the moment we stepped into the Modesto Ashley Home Store, we were greeted with extreme friendliness. As we started to look around, we were approached by a trusted advisor named Josh Cooley. He had a lot of experience and we felt well taken care of Throughout the whole process of choosing our new sectional. Josh made sure, both times I came back to measure, that everything was absolutely accurate. He even set up the quickest shipping to us, and explained everything in detail, every step of the way. Our sectional was delivered on time and carefully set up by our Delivery guys. They too, were very efficient and friendly! There was a mechanical issue with one of our recliners, but their trusted service advisor came out the very next day. He quickly resolved the issue and ordered a new recliner to be shipped out ASAP I cannot say enough about Ashley Home Store in Modesto. We will definitely be shopping there again as we replace furniture that is worn out and needs updating, with new, well-made furniture from Ashley. Ashley Home Store in Modesto is definitely a 10 in our book.

Great customer service. Answered all our questions. Great prices. We found what we were looking for and more.

Jeniffer

Steven and Geri were so helpful finding for us exactly what we wanted, and made the entire process easy. Thank you Modesto Ashley

Angel Tavazon is an excellent sales representative! He was informative, giving space & freedom to look around, yet readily available when I needed his help! I bought a sofa, recliner/rocker, & lift u coffee table. He could answer all of my questions & would go above & beyond to explain everything with my purchase. I will definitely request him again! Thank you, Angel!

Gabriel was great and helpful.

Great service as always. John was very helpful and also very funny, he made the process of buying a new bedroom set more fun than it should ever be!

(Translated by Google) Thanks to Angel for his excellent service, they helped us with our purchase with great patience, they had the products ready. Thanks Ashley. (Original) Gracias a Angel por su ayuda excelente servicio, nos ayudaron con nuestra compra con mucha paciencia, tenían los productos listos. Gracias Ashley.

Gabriel was very helpful and nice.

I went in a few days ago looking for a sectional and was greeted by Josh! He is super friendly and knowledgeable, had a great experience!

Gabreil was very knowledgeable and has great customer service. Very happy with my purchases.

My favorite place to go shopping for furniture. Bought a sectional here and the whole family wants the same. Gabriel is awesome!

Great customer service! Josh will take care of you.

I Was looking for a bedroom set Raul directed me to just the right one and got it delivered around my busy work Schedule.

I was looking for a recliner and was helped by the store manager, Geri. She is fantastic. The store was beautiful and well run. I will be back to but this in the near future.

Great experience! I went in today and Steven helped me look for some outdoor furniture. He was very helpful and answered all my questions. Geri the store manager introduced herself and she was very friendly and knowledgeable. I was able to find what I was looking for, for a great deal. Will come back for future purchases

My salesman was Jen she helped me pick out a new mattress for my trailer! A lot of info and furniture thankfully Jen helped me through it

Great customer care easy transaction

Yerman Vargas was great and very helpful in finding us great deals on a Dining table and bed frame! Will definitely be coming back.

We walked in and was greeted immediately, and Rual helped without being pushy. We got exactly what we wanted and the prices were great. We will be back…

Thank you so much for your great customer service today Raul!

My husband and I had a wonderful experience in the Ashley showroom in Modesto. We had been looking at a recliner set online and called to see if they had it in stock. They did not but Jerri, the woman we talked to on the phone encouraged us to come in anyway to check the color in person and to look at similar styles. Because of the encouragement we came in and ended up finding a sofa that was actually a better fit for our home and a chair we are much happier with. The salesman who helped us, Yerman, was very helpful without being pushy from beginning to end. We got exactly what we wanted and they even honored the discount code we had been going to use online! A seamless transaction.

Great experience! Angel was amazing!. Thanks!

I was helped by Angela B!! Came home with a whole livingroom.set!! I love it! Thank you so much!

Great service and selection at a reasonable price. Thanks Steven and VJ.

I had a great experience working with John. He was super helpful, knowledgeable, and didn’t make me feel pressed to make a purchase. He was nearby when I had questions but didn’t hover and let me do my thing. Plus he was super patient with my toddler while he was being a toddler. Brownie points!

Jerry and Jennifer were extremely helpful and went above and beyond after a frustrating experience with an order online! I am very appreciate of everything they did, excellent customer service!

I want to say thank you to jennifer at Ashley‘s. She was so sweet patient understanding and did a great job in her sales with me today. Great experience.

It was a great experience..Steven was our sales person and Jerry was the manager..very friendly staff and service..will be back again for future purchases. Oh and can't forget, AMAZING FURNITURE at great prices Highly recommend 👌

I went with my husband while he picked out furniture earlier this week. I was prepared to be unimpressed and told the salesman I trusted furniture/mattress salesmen as far as I could throw them. As a group, they have always been high pressure and extremely evasive on what you were getting at what price. Gabriel and Geri got me past my stereotypical thinking. I just finished purchasing a bed for myself. Thanks for the pleasant experience.

John was great! Very knowledgeable and made the experience easy and fast.

Thanks a lot John Riess… The customer service was amazing. I really appreciate the patience of Mr. John Riess…. Thanku sooo much🙂

Sales people will sell you the moon without having it in inventory!

I want to write a personal thank you to Steven and Vijay for helping my wife and I find the perfect bed frame for our son and helping us choose an amazing Purple bed for us! They helped with any problems we had and I’m glad I came to them. We’re proud Purple bed owners!

Gabriel Sanchez was amazing today, he was very welcoming and very helpful with my purchase, really kind made my family feel at home , and got us a great furniture set for my kids

Great help, very professional.

Angel helped my elderly mom select a recliner, and he was extremely patient informative, and didn't try to sell her something pricier that she wouldn't benefit from. Much appreciated. Hopefully Angel will be there the next time we come in.

Had an excellent experience here! Go ahead and look for VJ and John. They helped us tremendously and were extremely nice and professional with a sense of humor. They gave us a discount on a beautiful couch that we wanted because we wanted to price match but even though they couldn't fully price match it, they still met us halfway and honored a discount just for us. Best experience I've actually ever had a furniture store and would highly recommend. Customer service is better than others I've been to and the prices aren't bad either. 5/5

Yerman gave us an excellent experience. He was very knowledgeable and helpful. We will be back soon!

Angel was extremely friendly and helpful!!

Amazing service ! Gabriel did an amazing job. They have amazing deals and they don’t follow you like every other sale’s furniture store. They give you air to breathe and the experience was great thank you Gabriel !

Joe was our salesman, he provided all the information we needed. Thank you Joe!

Steven and VJ were great. Quick, smooth transaction.

In a day and age where customer service skills are scarce, Josh went above our expectations. He wasn't pushy and gave all options. Happy with our purchase.

Loved our experience here! Walked in just to look and walked out with our beautiful sectional set! Geri and Josh took great care of us! Definitely be back for our next set soon!

Joe was great. Very knowledgeable on products in store and very friendly/helpful. Found the perfect chair we were looking for.

Josh was exceptional helping us find what we needed. He was patience and has lot's of knowledge!!! We are happy customers we will recommend him and come again for future shopping!

Had a great experience at Ashley’s! Staff was super kind and helpful!

Joe Mota was amazing. Customer service was amazing and he got us what we needed. Definitely coming back! Staff here are great

Joe Mota was very helpful! Awesome service

Joe was really informative and great to work with.

(Translated by Google) We received excellent service when searching for our furniture, Josh, the person in charge of helping us, treated us very kindly, this store always remains my favorite. (Original) Recibimos un excelente servicio en la búsqueda de nuestros muebles, Josh, la persona encargada de ayudarnos nos atendió con mucha amabilidad, esta tienda sigue siendo mi favorita siempre.

Josh at Ashley's furniture in modesto was an awsome associate helped us choose amd find our living room set as well as dining table great person

very great experience..answered all my questions with full expertise and helped me to the very end to complete my purchase..ask for raul very professional and highly cares for customers 10/10…ernesto

Great help

Joe Mota was an excellent helper thank you for helping us get a dining table

John was very helpful and professional. He listened to what we wanted and needed and helped us find it. Thank you John you are great.

All I can say is that we are so happy that we stopped in today to purchase my son his bedroom set. We got the absolute best customer service ever from Angel. He showed us around at all of our options and answered all of our questions. We were treated so well. I would highly recommend that you stop by at Ashley Furniture for all of your furniture needs. 👍👍👏👏😊😁😃

Angel was very helpful, pleasant, and professional!

i had the best sales associate and overall great experience!!

Thank you Gabriel!

Joe Mota customer service is amazing.

Had really great customer service with Joe Mota! He's awesome. Would come back if he was the one helping us again for sure!!! 5 stars

Jennifer was amazing!! She was very patient and able to answer all our questions about the mattress that we wanted to buy. Great experience from beginning to end

Jerry was incredibly knowledgeable and helped at every corner. Her understanding of our needs and ability to hone in on our desires was uncanny. I recommend seeking her out when you arrive

Had a great experience, we came 2 weeks ago looking for 3 different styles of mattresses and narrowed it down to 2. Raul was very good about not pressuring us into buying, we did our research and picked tempur pedic pro adapt soft lux breeze with a pro base was in and out with our delivery date in 30 min.

Yerman was great! Extremely patient and very helpful!

Joe helped my Mom in choosing a tempur-pedic mattress that fits her needs. He was friendly and knowledgeable. Excellent customer sevice!

Angela was very helpful and did an amazing job . Great customer service . Definitely would come back and do business with her .

Great experience! We were early to the store before they opened by about 25 minutes. They let us in anyway, and Joe Mota assisted us finding the perfect sectional. The furniture was delivered as promised, and the delivery people were exceptional - very professional and helpful. Thank you to everyone involved!

I really like the quality of the pieces I viewed. I've learned that you really have to pay attention to what you're purchasing. Ashley, for me, has a wider range of high-quality pieces. I've purchased several piece.

John and Yerman has made our furniture buying experience headache free.helped us picked the furnitures for our needs.

Friendly and knowledgeable!

very helpful

Joe Mota was very friendly and helpful! Great service

We just purchased a dining set. Great service and great deal. Thank you Joe Mota

Joe mota was awesome and helped choose a sectional that would go with the color scheme of my house. Thank you Joe mota

(Translated by Google) Josh, excellent salesman, very friendly, good treatment and above all a lot of patience. Thank you. (Original) Josh excelente vendedor, muy amable, buen trato y sobre todo mucha pasiencia. Gracias.

Great customer service

Absolutely friendly, great service ask for Joe Mota at the front door to receive the best service

Had a great experience. Was not thrilled about the amount of money we spent, however the genuine leather sectional and new mattress with all the bells and whistles was worth every penny. Great customer service. Fast convenient delivery. We will be shopping her again.

Angela was great, patient, and helped us out. Thank you so much Angela.

Came to Ashley’s and got bought a sectional and dining set. Thank you Joe mota for the great service

Thank you for for showing us the mattress joe mota awesome service we will definitely be back

We came in and bought 3 new mattress queen sets and got great service from Joe mota thank you joe

Awesome store. Deal with Josh

Josh explained everything very good, very friendly and easily to talk to.

Thank you Joe mota for our new tempur pedic bed awesome service

Very bad at communicating with customers about delivery delays and have you waiting 1+ months for a couch. I’ve been pushed threee time with no care.

Great products and customer service.

Raul made our buying experience very easy and we will be returning for future purchases!

Joe helped us out he was great…. We’re so happy with our purchase. thanx Joe

Amazing promote joe meow!!

Joe was very insightful and professional while helping us with our purchasing a new bed. Would highly recommend coming here!

Joe was a great help in picking out a new mattress for us. 👍 Even played some bluey music for our 1yo! 🎵

John was very knowledgeable great sales guy

I had an exceptional experience working with Joe Mota here. From the moment I walked in, his professionalism and knowledge were both evident, making my furniture shopping a breeze. He took the time to understand my needs and preferences, offering valuable insights and recommendations that helped me find the perfect pieces for my home. His friendly demeanor and genuine care for my satisfaction truly set him apart. I couldn't be happier with my purchases, and I highly recommend Mr. Mota to anyone in search of quality furniture and top-notch service.

Best salesmen Raul keep up the good work

joe mota gave great deal, very nice and helpful person. I recommend everyone to go to him for good deal👍

Joe Mota provides the best service. He showed us multiple options so we could make the best choice for us.

Coming down to Ashley Furniture store now for the past few months purchasing new luxurious furniture for our home I would like to give a special thanks to Gabriel for all his kindness and knowledge of leading us in the right direction with no hassle!!! Gabriel and Vijay have been a blessing giving us a smile as we walk out!!! Thanks again so much!! #1 Store and AMAZING SERVICE!!

Joe mota was great with showing me and girlfriend the best prices and best beds and couches! 10/10

Had a great experience with John and the team ! Thank you guys

Great service from Jose Mota!!!

Ashley Furniture Modesto promises, but does NOT deliver. On December 20th, we purchased over $4,000 worth of furniture from the Modesto store and were promised delivery in a week. It is now January 27th, and we’ve only received one item out of three—COMPLETELY UNACCEPTABLE! We’ve cancelled the remaining two items! In addition, not one person from that store has reached out to us about this—HORRIBLE CUSTOMER SERVICE!! We will never purchase from them again!

Customer service is outstanding!! Jennifer was extremely helpful and knowledgeable and there when I had any questions, at the same time NOT riding my back or being invasive. Reasonable prices and overall a great experience!! Thank you to Jennifer as well as her manager Geri, for making shopping (which is always fun) an even greater experience!

Great customer service. Good deals and received discount. Gabriel was very informative and knowledgeable

My partner and I came in with already knowing exactly what we wanted. It was an easy process completing our purchase. Thanks to Josh we completed within 30 mins and now we wait for our new dresser !

Josh was great explained everything to us we left satisfied.

Jennifer Lewis is amazing, she helped me with all of my shopping needs I had a lot of question and took a lot of time looking around! I purchased my recliner and will be coming back for my adjustable bed !! Thank you Jennifer!

My first time in Ashley Furniture in Modesto, CA. I was so pleased with the help from Joe picking out bar stools. I bought 4 bar stools and I’m so happy!!!! I will definitely be back.

Great customer service. John was great in helping us find a couch.

My wife and I were in the market for a living room set. Visited many furniture stores. Customer service is a priority to the both of us. Ashly HomeStore in Modesto topped the list. They offered top excellent customer service from Sales Reps to Manager. Our sales man was Josh which made us feel welcomed and not pressured. He took his time and gave us an excellent deal. A week after we decided to changed an Item and called the Store. I initially talked to Laura which she was curious and prompt. She then transferred me to Geri the manager. I was able to switched an item which was higher in price. Without any hesitation, she offer to eat the cost. Our experience was excellent overall. I highly recommend this place :)

angela was so nice and helpful. she made my experience there easy and she knew just what i needed.

Gabriel was really helpful while trying to pick a bedroom set out for daughter. He walked us through everything we would need and want in a bedroom set. Let us explore the mattress. Overall great experience.

Friendly environment and knowledgeable in store, delivery smooth & earlier than scheduled (always good) and I'm comfortably watching football playoffs in my recliner. My doggo loves it too.

First time going to Ashley Store I went to buy a dinnette set ,I could not believe the price of there furniture, people so nice ! No line in and out, thank you Jennifer Lewis

I can't remember who helped us but he was very friendly and accommodating. Knew his stuff and managed to find everything I needed on a quick turnaround.

Gabriel was very helpful but not pushy. I went in to just to look but listened to what my needs were and pointed me to my favorite piece on the floor. I ended up buying that day.

Gabriel was an excellent salesperson. He greeted us right away when we walked in the store and asked our name which made the experience more personal. He listened to what we were looking for and showed us many options. He also let us take our time in deciding without any pressure. It was the warmth and welcoming as well as the patience and understanding from Gabriel that ultimately led to our decision to purchase. Gabriel explained everything clearly with the purchase and delivery instructions and let us know we can contact him with any questions. Gabriel truly gave us a great experience with our visit to the store!

Jen was very helpful. Patient while we shopped and didn’t hound us. She checked in but was very understanding of our needs and helped us make a decision without worrying about upsaling.

Gabriel is amazing! I have ordered furniture through him twice and he always offers seemless service without badgering. You can guarantee you are getting the best price and experience! Thanks Gabriel!

Angel was kind, efficient and helpful. He made the process easy and he also was very knowledgeable on the items at the store.

We found what we were looking for at a very good price.

Had a great lovely experience with John and Mr Singh. Great patient helpful people. Thank you so much!! Ashley Furniture 5 stars!!!

Vij and John were very wonderful and treated me and my family great. My experience at Ashley Furniture was 5 star quality.

John R ,Great customer service help my father with his purchase. Good man

Josh is the guy to go see! Super helpful and very polite. He will get it all done

Jennifer was very helpful and kind. She helped my husband, who is confused on chemotherapy. Very lovely store.

Gabriel S. was incredible helpful and patient while we were shopping for a new bedroom set. He was readily available to answer any questions we had and happy to help us when we returned back to complete our purchase!

Josh helped us find the perfect beds for our kids. We love Ashley Furniture!!!!

Jennifer was very helpful with our purchase.

Shout out to Vijay & John!!! Thank you guys for your help and making things super fast and easy. Definitely will be going back for my next purchase.

Joe was the most helpful guy right when I walked in he was very helpful with what I wanted and my taste he’s one of the best he gets you what you want!

It was a great experience at the Ashley Modesto. Joe took the time to listen and show me the purple base and its benefits because Ive had back pain. The place is clean, great ambiance and a wonderful selection. I’ll definitely be back and hope Joe’s available to help me!

Amazing manager and Sales associate names Gabriel. Helped my family members and I with our purchases.

Great customer service

Came in looking for a dining table and had the easiest experience purchasing one. Jennifer and all the employees that helped us out were very friendly and assisting! Would come back again for sure.

I cancel this order.

Very bad service

Great experience with Ashley Furniture!

Couldn't be any happier with our new furniture we got from Ashley. Our home looks amazing

This place has professional friendly has plenty of inventory and I really enjoyed my experience there. I highly recommend it.

Everyone was very nice and friendly

I had been shopping for months for bed room and living room furniture. I must have stopped by Ashley store 4 times and I am so glad that I kept going back Angela, thank you for everything and for your patience. I will be back for the living room soon. Everyone there are very helpful. So satisfied with my purchase. Great place to shop.

I saw a couch on there website that I am coming for ! I NEED a new couch and I Love the one they have ! Hold on too that v Couch I am coming for it ! Love Ashley

From the moment I walked through the doors till it was time to make a purchase Yerman was there walking me through the steps and provided excellent service!

Fantastic place. I’m buy all my home goods here! Customer service is spectacular. Gave me free dishes with my purchase! Definitely will be a loyal customer!

Joe was very helpful and great and nice .he helped us through everything for buying our set.

Courteous, well informed and thorough! Highly recommend!

Angel was awesome An so patient with my family. I will be recommending him to anyone who needs furniture. Thank you Angel for your exceptional service.

Angela thanks so much for all your patience and dedication today ! Amazing appreciate your help

John, Geri, and Vijay all were fantastic today. We were able to get the sectional and a bunk bed for are young girls and they were able to save us some extra money with the Black Friday deals. Can’t wait for them to arrive in a few days. Thank you.

I really appreciate this store. They associates and their managers are very nice and friendly.

Furniture

(Translated by Google) Jose Mota treated us very well, very good service 👍🏼 (Original) Jose Mota nos atendió muy bien muy buen servicio 👍🏼

(Translated by Google) Good service from Joe Mota (Original) Buen servicio de parte de joe mota

Raul was amazing. We really appreciate him, his patience, his knowledge of the sofas. 'He was so very helpful. Please thank him for us.

Joe Mota :Great customer service

Very satisfied with my experience. The manager price matched a competitors price and got me a great deal on shipping.

Way over priced

Walking in to the store great experience right off the the start. Selection was great. John was amazing! Very happy go lucky kind of guy! Go check him out. His service exceptional.

Angie at the Modesto a store was excellent she was very knowledgeable and helped me get exactly what I wanted. Thank you again Angie

Joshua was very helpful and had great customer service. He gave us our space to look but was also super helpful giving us several different quotes. We had went to Ashley’s furniture first and then look at several other furniture stores but came back to Ashley’s because of the quality of the products and because of the customer service josh has provided.

Easy place to shop. Friendly people. No high-pressure. Good selection.

Gabriel in the modesto,CA store was such a big help in helping us choose our mattress and gave us a great warranty! We have already purchased a couch before and will continue to have our furniture purchases at this Ashley store!

John is a sweet caring man. He helped us and soo friendly. VJ was soo helpful and really nice.

When we walked in we were greeted by Josh, he had asked what we were looking for. I told him and he showed us a great deal that i ended up buying and was not pushy at all and didn't hover. He gave us our space and was always around to help if we had questions. He is a very kind, friendly guy with a positive attitude and a great sense of humor. He informed us of the 1000 dollars off on the mattresses because the sign was not up yet. They should have a josh at every store!

Vj and Gabriel did a great job, they made sure that we received a honest price for Quality Furniture. Thanks!

Very knowledgeable, friendly, easy to work with

Great service will be back !

Crystal was extremely helpful. She hand held me through the process of selecting an entire bedroom furniture set. She’s the best!

Just had the best experience at Ashley furniture. Gabriel took very good care of us and was able to help us in making the right choice. Was very comfortable talking to him.

Gabriel was a joy to work with. Very kind and not pushy at all. Very knowledgeable and was great about explaining options. Very patient with me as I looked at several pieces of furniture.

Josh was great and helped out alot 👍

Thee associated was very helpful and gave me time to decide about making my recliner purchase. Very helpful and explained everything very well. Although I was a little disappointed when I ask if they deliver to Patterson and when he said yes I thought great because my purchase was to help with my back and then when he said they don't deliver but 2 days a month to Patterson I was hoping I would have it sooner. ☹️ but not being delivered until October 25th.

Joe was a very big help. Very committed to his job and very personable. Best experience ever.

Very pleasant experience with the salesman

Great options to choose from!

Jennifer was amazing! She answered all our questions and was so patient. She’s great!

Very nice place. Lots of displays to choose from. Thank you Josh for your customer service. I’ll definitely be looking forward to my next purchase.

The best

Professional and personable !

The customer service was prompt, helpful and enthusiastic. They went out of their way to help us with our purchase. Reasonable pricing too.

josh was amazing he was so cool and so sweet he help me buy a chair it was so amazing i’m so grateful for my experience.

Awesome Store. The team and attitude is amazing. Thank you Jennifer for the great store and overview of the company.

Sales associates very professional, polite and helpful.

Excellent customer service, friendly and knowledgeable.

Had a great experience. Our salesperson Josh was amazing and helped us get the dining set we wanted.

Very great informative & efficient help Thank you Josh& management

Jennifer was awesome with finding me the perfect couches! She has a great happy personality!

Great experience at the Modesto Ashley furniture store! They are super affordable with a wide selection. The staff was friendly and went out of their way to get us the best deal on our purchase. Angel was our salesman and was really helpful.

Great shopping experience. Angel helped me find what I wanted. I bought it. Done.

Angel did a wonderful job assisting in our furniture purchase.

Jose Mota was just extremely helpful and made my shopping experience so seamless. Will definitely return and recommend to family and friends. Oscar T

Service was very polite n informative on each itemz involved, n, gracious on interactions. By the way , crystal thk u fr ur assistance on directing me to my choice of bed, which great n fitz to my comfort, ur blessing in my life in tht area of furniture, great job n u will c me again in the future……!

It was a really good experience joe was really helpful and nice very would come again

Josh was super helpful and made our shopping experience super fast and easy. Thank you again Josh for helping us and making our shopping experience wonderful!

We came in and Jennifer Lewis helped us with exactly what we needed. Super helpful and friendly. We left happy with exactly what we needed. Will be coming back for more things and asking for Jennifer.

Gabe was awesome to work with. No pressure sales staff. Very knowledgeable about their products and listened to our needs. Great experience!

Great experiences shopping come from great people, generally. I'm not much for furniture shopping so when I have to do this deed, I only want to do it once. Ashley has above average furniture at very competitive prices and here, on Sisk Rd Ashley, you have to ask for Yerman. Yerman is the guy who made this experience an experience. Yerman was EXCELLENT. He wasn't pushy and gave me plenty of time to look at everything and if I had questions he had knowledgeable answers. Thank you Yerman and Ashley Furniture. My new bedroom set is delivered, put together and looks great.

Joe was very helpful. Thank you

We were browsing for lamps and we felt like we were being ignored. When we went looking for someone to help, Gabriel was quick to make it up and get us the help we needed! Thank you!

Josh was awesome! He helped us find the perfect sectional for our game room. Amazing service. Thank you to Vijay as well for your great service!

Jennifer was amazing, super attentive and easy to work with. VJ the store manager was great as well came out just to thank me for my purchase. Will continue to return to Ashley Furniture Store because customer service is great!

Great customer service from joe and vjay!!

Joe is super helpful! Great prices!

Good customer service from Angel and the manager. Had a backorder issue with a recliner and made it right by giving me discounts on a better one.

We had an excellent experience. Jennifer made things happen.. Thanks!!

Thank you Joe for helping me choose the furniture and matters for my child. Ashley furniture has the best customer service.

Josh was awesome he was very helpful thanks again!

Great service and quality products

Josh and his manager vj are awesome 👏 Now I had the bed and mattress of my dreams thanks a lot guys 💯 recommended they approved us very quickly for credit. Thanks so much!

We bought a Temperpedic mattress from Ashley Home., it was a great experience! Joe and all the staff are extremely knowledgeable, helpful and friendly.

Great experience

awesome service so helpful and patient

Joe Mota was very helpful and knows his products very well, appreciate all the help

Josh did an amazing job in getting my bunk beds and mattresses for my daughters.

Josh and his manager Geri were very helpful and knowledgeable. They helped me pick out a really nice recliner. I will be back for sure to buy something else.

Go with Joe!, really great help 👍🏽

Josh was very helpful made our purchase super easy and quick I am definitely coming back for future purchases.

Great experience! Yerman did an amazing job and got us a great deal on our new couch!

Very good prices and customer service 👍

Angel was great. He was very knowledgeable!!

We went in for the Labor Day sale, hoping to find a deal. Josh helped us find the Kitchen table we were looking for. He was very patient and answered all our questions. We could use more employees like Josh in retail. Thank you!

Our experience at Ashley Furniture was wonderful thanks to Crystal who welcomed us from the moment we saw her. We went in to look for either a bed or a couch and happily left with a bed purchase. Thank you for your patience and help Crystal! The manager Geri was also helpful during our visit.

BJ & Gabriel were amazing with our purchase. Thank you, we really appreciate all the help.

Friendly sales representative

Salesman was very pleasant. However, I feel he was not knowledgeable in the item I was looking for and did not know what it was until I found it and showed him. I wanted a queen size bed and he ordered a full size and it was caught before finalizing my purchase. However I’m very concerned that when it is delivered it will be full size.

Joe helped me..answered all my questions...very personable...my reason for ordering in store instead of online..

Raul and Vijay helped us with all of our purchases and financing and were both very helpful and a joy to work with. Raul was very patient and knowledgeable about everything we purchased. I recommend both of them very highly for all of your home needs. We love everything we purchased from our bedroom set, to our living room set, to our dining room set. Thank you again Raul and Vijay for everything that made our shopping experience so enjoyable.

Raul was very helpful and professional. Took into consideration what we wanted without pressuring us. Appreciated his help very much.

Josh C. Was a great associate to work with. He was very attentive to my Mother's needs. He listened and showed her what she was looking for. He explained the product, the foam cushions, and discussed the pricing with her. He was respectful and informative. She loved the furniture but his excellent customer service is why my mother chose to make the purchase.

Check this place out. Gabriel is the man! Bought a new dining set! Love it!

My husband and I just bought our house and were in search of new couches. This was our second furniture store and right away we were created by Josh, the sales rep. He was very helpful in our search by answering questions, and being personable without being evasive. He helped us find the perfect couches, he found us what we described to him to the tee. It was honestly a great sales experience. Josh is great at what he does, he wasn't pushy and made sure to find what best works for us. I will be making future furniture purchases with him.

Crystal and her manager were very helpful and had wonderful customer service. Great store and friendly staff who aren’t overbearing and allowed us to shop. Highly recommend Ashley Furniture!!

Raul Dev VJ were totally awesome! Got us in and approved for our new dining room table within 30 minutes! Best customer service yet!

I liked overl customer service. And the quality of mattress. I haven't been happy with other mattresses at other stores. Hopefully this will work for me. 🙏

Raul was amazing!! Thank you for dealing with me and my husband! I know we were difficult! Thank you Vijay

I had the best experience shopping at Ashley's. I saw a couch online that I wanted so I went to the store to look at something similar before purchasing it. Yerman,Vijay and Geri were very helpful. They explained clearly the financing options that are available and gave me a good deal on the couch, a living room table set and the delivery. The delivery was on time. Not one issue with the whole process. Very pleased.

Vijay and Gabriel are very helpful

Update on our purchasing from Thursday with Josh and Vjay excellent customer service. Came back to add a mattress protection and Vjay was extremely helpful! Thank you again guys. We’ll definitely come back for future purchasing.

(Translated by Google) Very kind young Yerman explained all our doubts very well (Original) Muy amable el joven Yerman nos explico muy bien todas nuestras dudas

Thank you Josh for your friendly and knowledgeable service at the Modesto Ashley Furniture store. We appreciated all your input making our sightseeing excursion into a purchase. God bless you!

Thank you Josh for spending so much time with us. We apprereciated your friendly, and knowledgeable service. We will look you up with our other household needs.

First time here and I loved the one on one customer service with Crystal Marquez. She helped us find the perfect furniture for our family. It was really easy to get financed and left the store with a whole couch set :) 10/10

Chrystal was super helpful finding the perfect bedroom set and other household furniture. Thank you Geri for helping us to make our visions come true.

Great experience here we got a sofa loveseat and chair. VJ and Yerman were very helpful and open and gave us our options and also gave us space to think things over.

Had a great and easy experiences buying living room furniture. Our sales associate, Yerman, was easy going, friendly, honest and very helpful! The manager, Vj was very helpful, as well. If you’re looking for any home furnishings, I would recommend Ashleys in Modesto, and that you ask for Yerman!

Joe & Gerry ….. top notch getting EVERYTHING in order from Sale,,, financing,,,,& delivery….could not ask 4 more…..

Great service but my order has Been rescheduled a month from original purchase if you want furniture at a Quick rate go next door to big lots

Marissa was very helpful!

Joe and Jerry are amazing, got me what I wanted and saved my husband a lot of money. If you’re looking for any furniture stop in.

Marysa and Vijay were rock stars today. No pressure. Very professional. We will be back!!

Great customer service by Raul very nice and answered all my questions helped us figure out exactly what would be best for us and great sale prices too! Really caring & kind.

Actually, I had to change my review from 5 to 1. After ordering a couch and loveseat, August 19th, I was given an estimated delivery of September 12th. I received a delivery confirmation on September 8th that the delivery would be there September 12th. On September 11th, I received a text confirming the delivery between 3-7PM, so I took off work to make sure I was there. The time came and went. I NEVER received a phone call, email, or text that it was not coming. I had to call them and find out that the couch set was on back order and that it would not be here until October 17th. Same exact thing happened and after taking another day off of work to be there the 17th, they only had one piece of furniture and said the other was again on back order until October 18th. Today, I called and they said it was back ordered again until next week. A family friend said they waited 8 months for their furniture to be taken off back order. I will never buy anything from them. Especially since I had to continuously call just to find out why my furniture is not being delivered. They never communicated with me ahead of time and just expected me to keep taking days off work for them to NEVER deliver the product.

We had a great experience working with Crystal. She was very caring and helpful when it came to meeting our mattress needs. We also appreciated her willingness to work with us as she was very informative. The store manager was also kind and professional. All together, both Crystal and the store manager made the search and buying process swift and easy for us.

Joe M was really helpful with us

Angel was very professional and easy going making our experience a pleasant one thanks Angel

Great customer service. Store manager even introduced herself and ask if we were good. Which we were. I’ll go back in a heartbeat.

Crystal Marques was very efficient and knowledgeable. She helped us purchase beds for our granddaughters. She made sure to answer every question we had. Best service, we will be back to purchase from Crystal.

Vijay and Yerman gave us such a good deal! They were very good, polite and professional conversationalists. Very helpful and fast! We appreciated their service.

Crystal & Vijay SM gave me excellent service & not to mention an awesome deal on my furniture!!!

Went in with a game plan and Yerman was easy to work with. I’ve never worked with Ashley staff because I was always scared of the prices but the staff really go above and beyond. I’ll be doing more business with Ashley in Modesto, Ca.

Joe worked with us, didn't follow us and pressure us but was with ear shout while we shopped. Financing was so easy and Joe even got us a deal on that we wouldn't have gotten online. Thank you Joe Mota

Angel is very helpful Thanks

Crystal is amazing! I am a realtor and stager, and have been purchasing at Ashley’s for the past 4-5 years. I refer my clients to Crystal and she always takes care of them. I would highly recommend asking for Crystal at the Modesto store, she will definitely take care of you!!!

Joe and Geri were awesome! They listened to our concerns and help us get to a level of comfort with our purchase. Geri was able to answer any questions that Joe was unsure on. I would recommend shopping with them

Thank you for the great customer and all your help Karissa!!

Rosie was helpful and informative and found a media center from the website (not displayed) that fit what I wanted perfectly just by listening to what I had in mind. Not all staff respectful, and Ashley nearly lost my business because of that salesman (we declined help since we’d been helped by another salesperson on an different day, and just getting final thoughts and double checking measurements). He continued pressuring, claimed to be the other person’s buddy that assisted with her sales, all the way to high pressure sales closing techniques.He made for an extremely unpleasant visit. Thank goodness for Rosie (and Serita)!

Crystal assisted me in finding the perfect furniture for my rental property. Her knowledge in color coding and design of the furniture recommendation based off the house layout was superb. The property is always receiving compliments on the beautiful furniture design. Thank you Crystal 👍

5 stars all the way!! Crystal helped my husband and I find everything we need for our new home. Great service with no sales pressure. Phenomenal experience shopping here.

The staff was incredibly welcoming and helpful, especially Rosie. I would definitely come back!

We went to Ashley’s to look for new dining chairs and a sofa bed. Crystal was the sales agent who helped us and she was amazing!! She walked us around and showed us all the different options within our budget. Down to material, color and comfort. She listened to all of our needs. I will definitely be back in the future to see Crystal!!

Went with progressive leasing joe helped so much thank you joe Mota and dev for your help.

Jennifer was amazing to work with! She helped us furnish our new home! She even helped me select the best tempurpedic mattress. It's the best purchase we've made. Go see Jennifer at Ashley in Modesto!!

My sales person was Jennifer and she was absolutely amazing! I won’t be dealing with anyone but her from now on.

Joe - Joe was patient, kind, and no pressure. He practiced active listening and understands people. He connects. Never met him before until today. He and his manager did great team work.

Josh was AMAZING! Super helpful in getting us what we needed and more. I appreciate how real and understanding of our needs he was. Definitely would come back to see him.

Joe was very helpful, friendly and had amazing customer service!!

I was greeted at the door by Raul, who helped me find exactly what I wanted after providing good options. I really appreciated his professionalism and efficiency so that I will receive my furniture before my company arrives next week. Many thanks Raul!

Very helpful and fast service. My second time buying furniture Love it

Ashley employees are courteous and helpful the store sells alit of great furniture. Very good experience all the way around.

Sumpinstrange goin' on here! For the THIRD time, someone's algorithms are super messed up. Seems of I shop in a store NEAR Ashley, I get FALSELY TAGGED as an Ashley shopper. I have NEVER shopped at Ashley. No offense, but I don't need new furniture. Maybe in the future???

Everything we found was great

Do not shop here. Waste of money. They are nice at first, but once they have your money then no professionalism at all. I will never ever will go again.

I ordered a couch. They selected the delivery date. I received a text and email to confirm the delivery date, I confirmed. The day before the delivery, I got my old couches removed. That same day I got a confirmation text for my Ashley delivery the next day between 8-12. I called in about 1:30 and they said I was scheduled for delivery today but it didn't go out and there are no notes. They opened a case and said I should hear back in the next 48 hours. Now I have no couch for who knows how long. If I am a no call no show after confirming an appointment for my job, that is grounds for termination. I don't understand why the company is run this way. I appreciate you reaching out but its too late. I called 6 days in a row and no one could give me a reason why the delivery never showed up and why no one called me. No one would tell me when my delivery would be. I canceled. What a terrible way to run a business.

Salesman was very pushy. Reminded me of a car Salesman!! All we wanted to do is look to see what they had .

I had an amazing experience here as everything was clean and tidy. Customer service was fantastic as I was well greeted and well taken care of! Furniture was delivered in only three days and it is great quality stuff. Definitely will be coming again for future purchases!!

We had the same issue with the warranty people as a previous customer. We bought the warranty for a sofa, less than a year in we started having issues. The warranty company came and said they needed to order a part. We called a month later, they said the part was on backorder due to shortage caused by Covid. Called again a few weeks later the person on the phone said they discontinued the couch and she would email her supervisor and they would follow up. We're a week in still no call. Worst customer service ever, I'm over all the lies that we were told when we purchased a $4,000 sofa.

Gabriel

Very nice showroom and friendly staff. We selected a dinner table and 4 bar stools. Delivery was easy to set up and arrived 2 days later. Our furniture was set up for us in house. Seamless operation and I had a great experience.

I usually never write reviews, but this warrants one. I purchased a mattress from here that I was told had a ten year warranty. My mattress is now damaged and I called to start the process of getting it replaced, but I have had to jump over numerous hurdles for no apparent reason. In the end, after many attempts to just get help from customer service, my case was closed without it being resolved. At this point it is apparent that they are making any excuse to not honor the warranty I should have the right to use. Do not buy from here unless you'd like to spend thousands of dollars and leave with nothing but a headache.

We were helped by serita and she was sooo nice and helpful! She was able to show us a variety of couches that fit our needs and was very easy to work with. This was my first time shopping with Ashley furniture and I would recommend it again!! And also very happy with my couch. So comfy!!

We had a wonderful experience. Great service and price. Would recommend Ashley Furniture.

I was welcomed when I walked in. I ordered what I wanted, and was out in no time. Made me very happy!

They had what we wanted, we bought it!

Went in specifically for a mattress for my son during holiday sale. Josh, the sales agent greeted us respectfully and while initially guided us to mattresses sold in the store was very receptive to and price matched the mattress I had pulled up online. Even understanding to my situation offering drop ship service. Very pleased with our experience. It saved me from going to multiple stores to compare shop on the same day. Great experience!

Went in today to look at the decor ready to buy. Asked a question and the guy was condescending. Walked right out!

Lady who took care of us was so rude throughout the whole Time we there! No respect ! We let them know exactly what I wanted and they kept offering other things after we did the purchase they kept hurrrying us to leave, keep in mind there were no other customers but us at the moment! The made a big fuss to give us an invoice/receipt We ask for a dally to take the big box to our car and they said they had none when we saw one in the bad. Very unprofessional and rude

Beware! My wife and I purchased 2 leather like recliners from Ashley furniture. We were talked into purchaseing the extended 5 year warranty. One and half years later, one of recliners has started to make a knocking noise when raising .We have called the warrantee people several times as well as the store. Have gotten the run around for 5 weeks.They never return our calls. Beware!! They will take your money, afterwards no customer service.I have lost all faith we will never set foot in Ashley furniture again. Stay away. Update Ashley furniture is refunding our extended warranty money. What a headache . Up date Ashley furniture is refunded extended warranty price The store experience was good the extended warranty people were horrible.

Great products and decent prices

Always find something there that meets my needs. Happy with the furniture.

Salesman was great. Great experience in the store. Waiting for the couch to be delivered.

Salesperson, Joe, was kind of slow and had an attitude when I called about a late delivery. He messed up the order and did not communicate all the details of the delivery. I have ordered through Ashley before and have had wonderful experiences other than this one.

I was very impressed with the quality of furniture at Ashley’s but even more impressed with our sales person Raul. He was very knowledgeable and creative in his suggestions for the combinations of the pieces we chose. We are waiting to have new flooring installed and then delivery of our beautiful furniture soon. Thank you Raul and Ashley’s