Ashley Store Modesto, CA

Big John was great, 5 stars all the way.

John was great!!! Go see him, so sweet!!

VJ & Yerman were very helpful and patient with us while we decided what we wanted. Very good customer service. Thank you.

The staff was very friendly and helpful. John is the employee that helped us a lot. He was so helpful, knowledgeable, friendly and took his time. Not once was he pushy. I recommend this place!

Joseph is very patient kind and helpful

(Translated by Google) I liked the service, the installation was fast and I loved the product!! (Original) Me gustó el servicio fue rápida la instalación y el producto me encantó !!

Sales man and the rest of the staff were FANTASTIC.Have referred people to you because of the service that I had. Thank You for all of your service

I love my couch! Great customer service. Delivery was on time. Thank you

Great customer service and great selection.

Professional and fantastic customer service

great staff and a manager that cares !

First of all, I’d like to think Raul Cortez in the staff at Ashley furniture in Modesto, California, Rose was excellent and thorough and finding my fit for my recliner, trying out all the different types going over all the features the service was stellar, professional, kind, and thorough. I would recommend anybody to make a purchase at the Ashley furniture in MODESTO or any other store for the quality of furniture that they have to offer. Unless a little prejudice, although the MODESTO was very warm and comforting to find my needs that fit me. I want to say thank you again to Raul Cortez for his excellent professionalism and the only other word that I want to say is handled me with a lot of courtesy and care.

Great furniture! Everything was set up well! We love it for our kids.

Thank you John for all your help purchasing our new sectional. We had such a great experience.

Fast efficient service from John and team! Thanks

It was a great experience working with Steven. I love my bedroom set

Jennifer has perfect customer service 10/10

Amazing service by Vijay and Yermen. Took care of what we needed. Highly recommended!!!

Josh was great on understanding our needs and suggesting the right products that matches our home decor. Great customer service!. Highly recommend this store.

Great service

Yerman Vargas was really friendly and helpful from the start. We love the experience.

Yerman was great!

Great customer Service ,attentive and got exactly what we wanted. Vijay and Joe did an awesome job . Definitely making you feel at home .

The sales person was very friendly and knowledgeble in regards to what we were purchasing. He actually got me to buy additional furniture because of his energy. Thanks for the sales Joe Mota and keep up the energy.

John was great, got us all taken care of.

Josh and Brian at the Ashley Furniture store in Modesto are amazing. We just bought a home and needed a lot of items, not only did they give great customer service, they were respectful of our budget and needs and worked magic to get the items we needed. We will refer friends and family and be back in the near future!

Great service and super patient very nice personality!

Service was amazing. Raul the sales rep was friendly and professional.

Raul was great thanks Ashley

This store offers to deliver your furniture in 2 weeks and they lie to customers ,

This Ashley’s furniture location is underwhelming and lacks a diverse selection of various styles. The majority of the couches/sectionals are recliners and most of the couches they call sectionals are all similar in density/feeling. Hard and barely comfortable. Definitely is catered to a specific type of style. If you’re looking for modern, sleek, comfortable and diverse styles, I would definitely avoid this place.

VJ and John were super helpful and wonderful to work with. I was able to get my dream couch with their help...Thank you!

I recently had an outstanding experience at Ashley's Furniture, thanks to Josh, the sales rep, and the store manager. From the moment I walked in, Josh was incredibly attentive and went above and beyond to help me find exactly what I needed. He was knowledgeable, patient, and never made me feel rushed or pressured. The store manager was equally helpful, stepping in to ensure that I got the best possible deal. Together, they made the entire shopping experience smooth and enjoyable. I left the store feeling confident and satisfied with my purchase. If you're looking for top-notch customer service, ask for Josh at Ashley's Furniture—you won't be disappointed!

Great experience at the store with Gabriel and VJ they helped me out pick the best option and gave me the full attention and answered all my questions about the sofas and couches I was inquiring. They even stayed past closing time. I appreciate you both I’ll be stopping soon again for my outdoor patio set and dining table.

Vijay and John were a pleasure to work with. Went in to look and ended up buy do to them being great help and very kind. Definitely will return and recommend to friends and family.

Vijay and Raul.. thank you for assistance in doing business with you.

Bought a sectional and recliner today with no pressure to buy. Thank you Joe

Raul was the best, made shopping a breeze. We got our full bedroom set ordered with him. 10/10 recommend him.

Do not come here the customer service sucks the guys at the store are hella rude and don’t even say hi when you walk in smh

Joe was super helpful, polite, answered all of our questions, and was patient as we made our decision. 👏

Store some staff Behavior is very Rude or some items price is very high

Loved our experience at store...GREAT SERVICE

Joe, Yerman, and Vjay were super friendly and a great help. We are so happy with our purchase.

Thank you so much Joe ! Please give him a raise was very help ! Quick and allowed me space to browse thank u so very much !

Love this place. I’ve bought all my furniture from here !

Great selection,but have to wait for delivery, great service

Jennifer is amazing. Thank you for your help with our new couch. I can't wait to enjoy it in our home.

Great Service. John was super helpful and explained everything thoroughly.

Josh did a great job helping us. Answered all our questions and was very informational about many products. Jen did a great also helping with adjustable base for the mattress we purchased. Thanks and keep up the amazing customer service!!!!!

Great service from Gabriel and BJ

DO NOT BUY from Ashley I purchased a bedroom set that was around $6000 a came and the first time they came the movers were unprofessional and they left me with chipped and a black stain on the bed frame and overall, I will never buy again for Ashley

Gabriel S. Helped us find the perfect mattress. Thank you Vijay and Gabriel for everything

Great customer service!

Ordered dining room table/chairs on 4/25/24 with a delivery date of 6/7/24. 6/7 came and passed with no phone call from the store. Called the store and were told order was going to be delivered on 6/27 for the table and no delivery date for the chairs. Requested they cancel the order and the employees tried to talk us out of it and gave us to the manager. Requested a cancellation again and were told it would take 5-10 business days to credit our card. Still no credit on our credit card at day 11. Had to dispute the transaction with our credit card company. Zero customer service at the Modesto store. Won’t buy anything from Ashley’s again. Sent the email

Raul helped me order recliners online. It was a fast and easy process. I appreciate all his help.

Yerman, sales rep, was amazing. He spent a lot of time and was extremely patient. Gave us a great deal too.

Great experience! Angel was very knowledgeable and helpful. Great service overall.

We came in to browse and Raul helped us find what we had in mind although we knew we weren’t going to make a purchase that day. We were so impressed with his service that when we came back a few weeks later we specifically asked that Raul continue to help us. It was overall a great experience working with him.

Raul was awesome! Explained everything and was polite and respectful.

John was the best

Jennifer was so helpful when we came in to purchase our new couch! Very friendly and helped us configure our couch to fit our space.

Steven my salesman was great.

No pressure!!! Very patient! Great service!

If you need help ask for Josh!

VJ and his associates were super helpful they were able to bargain the price with us a little to get us the better deal

Ashley modesto is always amazing. Ask for Jennifer she is always extremely helpful!!

I had such a wonderful experience with my recent purchase at the Modesto location. The sales rep Yerman, was very helpful and his manager as well. I definitely recommend this location to anyone, the customer experience received was beyond my expectations.

We had a wonderful experience at Ashley, and Gabriel was absolutely stellar with his assistance and answered all of our questions. Looking forward to our next purchase.

Our sales girl was awesome! Very helpful and sweet. My elderly dad was in the market for a recliner and she was very patient and knowledgeable. Loved her and our experience with the customer service.

Angel was awesome will come back

Angel was very patient and very knowledgeable.

Love this Ashley's! Staff is Always Friendly, Knowledgeable, Helpful and Great Prices. We have bought Front Room and Bedroom Furniture and are Very Satisfied! We always go to Ashley's first and always find what we need. Thanks Jennifer for all your help today and say hello to Josh!!

Josh was very helpful.We bought a bedroom sets and reclining sofa and loveseat. Also was assisted by the sales manager Vijay. Recommend highly.

Great experience!!!!! We were assisted as soon as we walked in the store by Josh. He was very helpful and kind. You can tell the employees and management have a great dynamic by they way handled multiple customer in the store. The manager, Dj (i believe his name) guided us through financial stuff, making sure we understood exactly what we were paying for and why. 10/10!!!

We are SO HAPPY we came to Ashley! Josh was extremely helpful and we got more than what we imagined. We made the mistake of going to Living Spaces first, but thankfully we left there and went straight to Ashley. I'll be recommending Josh and this location to friends & family, and it will be my first stop in the future!

My daughter was excited to buy her first piece of furniture for her new home as a mom i told her earlier this week to call to make sure the delivery is on schedule but my daughter trusted the fact that store associate indicated a date of delivery on the receipt. She took the day off with excitement and guess what no delivery. This store is ridiculous, you buy furniture with a delivery date on the receipt so you take a day off work to be available for the delivery and then the day of delivery you call to make sure of the time and they tell you there is NO scheduled delivery for your furniture even though it's on the receipt. No apologies then they reschedule for an additional week. Delivery is scheduled for 05/23 so we will how that goes. Customer services is not what is use to be. Beware of this store :(

(Translated by Google) Raúl treated us excellently, customer service 100% recommended (Original) Raúl nos atendió excelente, atención al cliente 100% recomendado

Josh at the Modesto Ashley Furniture was great and very helpful!

Wonderfull service and good discount ! We were with Angel & vijay ! Good team work and good product. Thank you! :)

Had good experience with our salesman Josh. Was very professional . He was very knowledgeable about what concepts we wanted for our home. The whole staff was very nice and Courteous. The Ashley store had plenty of options. Was really hard to decide. There payments options are flexible to our lifestyle. Highly recommend getting your next piece furniture from them.

John was awsome!! Spent lots of time and answered all my questions! Thanks John!!!

Yerman deserves 6 stars! We keep coming back! Our 3rd purchase from Ashley's and we couldn't be happier. Thank you!

Josh helped us today with purchasing this set. We initially came in just to look, but ended up walking out happy with our purchase. He helped us from the moment we walked in up until we walked out, explaining the features and materials with a lot of knowledge of the set. It was exactly what we were looking for because we have kids and dogs, and he could relate being a father himself. His customer service was awesome and he helped us understand all our financing options as well as warranty and what that included. Thank you so much Josh for making this so smooth and fun for our family. We will definitely be back for our outdoor furniture purchase next.

me and my wife went to shop at their appliances in Modesto Store after spending great deal of time made appointment and wait for them following week and only they’re not show up. after I called They were rude and insulting. I would not recommend to go shopping there. Service and treatment. I receive was extremely poor.

Angel is an awesome salesperson, he's very professional always willing to help he made our visit very pleasant. We go to Ashley store because of Angel, if you want an honest and professional salesperson ask for Angel.

Steven Sweeney was so helpful in helping us furnish our kids space!

Jen was and Josh were so helpful. Josh spent a lot of time with us, even after he his shift was over. He is very dedicated. Ty!

John was an awesome sales guy. Very helpful and nice person. He was very patient with us. We bought a bedroom set, couch, outdoor furniture, tv stand, and a few other furniture pieces. We for sure will be coming back. Thank you John.

Awesome experience working with Josh!

I had an absolute nightmare scenario ordering furniture from Ashley online. It still baffles me what they did and how they did it. Nonetheless, I was able to come into the store today, and Josh and Jeff were amazing! They were able to get everything ordered and have the delivery scheduled. Thank you guys for your awesome help!

This is the second time I have purchased a couch from Ashley furniture. I always appreciate the quality of the products and friendliness of the staff. Yesterday I was helped by Yerman and he was professional and attentive. I was also very happy with my delivery date! Great job everyone! 😀

Steven and Vijay they help me to make a purchase thanks for your help

Went in to just look but ended up buying. Josh offered us a great deal. His knowledge and experience was superb. Answered all our questions. Made our buying experience great. Thank you!

John was increadibly helpful! Great experience!

Josh was so helpful and knowledgeable

I came in to view sectionals and the store manager, Geri, spent a great deal of time showing me a variety of stylish and affordable pieces. She was friendly, knowledgeable, and professional. Thank you!

Great job very nice and helpful VJ and Gabriel, thank you so much

Thank you John and Jerry for all of the amazing knowledge. Can’t wait to shop with you more in May 🤩

Angel and Laura were very helpful in picking out my new living room set

From the moment we stepped into the Modesto Ashley Home Store, we were greeted with extreme friendliness. As we started to look around, we were approached by a trusted advisor named Josh Cooley. He had a lot of experience and we felt well taken care of Throughout the whole process of choosing our new sectional. Josh made sure, both times I came back to measure, that everything was absolutely accurate. He even set up the quickest shipping to us, and explained everything in detail, every step of the way. Our sectional was delivered on time and carefully set up by our Delivery guys. They too, were very efficient and friendly! There was a mechanical issue with one of our recliners, but their trusted service advisor came out the very next day. He quickly resolved the issue and ordered a new recliner to be shipped out ASAP I cannot say enough about Ashley Home Store in Modesto. We will definitely be shopping there again as we replace furniture that is worn out and needs updating, with new, well-made furniture from Ashley. Ashley Home Store in Modesto is definitely a 10 in our book.

Great customer service. Answered all our questions. Great prices. We found what we were looking for and more.

Jeniffer

Steven and Geri were so helpful finding for us exactly what we wanted, and made the entire process easy. Thank you Modesto Ashley

Angel Tavazon is an excellent sales representative! He was informative, giving space & freedom to look around, yet readily available when I needed his help! I bought a sofa, recliner/rocker, & lift u coffee table. He could answer all of my questions & would go above & beyond to explain everything with my purchase. I will definitely request him again! Thank you, Angel!

Gabriel was great and helpful.

Great service as always. John was very helpful and also very funny, he made the process of buying a new bedroom set more fun than it should ever be!

(Translated by Google) Thanks to Angel for his excellent service, they helped us with our purchase with great patience, they had the products ready. Thanks Ashley. (Original) Gracias a Angel por su ayuda excelente servicio, nos ayudaron con nuestra compra con mucha paciencia, tenían los productos listos. Gracias Ashley.

Gabriel was very helpful and nice.

I went in a few days ago looking for a sectional and was greeted by Josh! He is super friendly and knowledgeable, had a great experience!

Gabreil was very knowledgeable and has great customer service. Very happy with my purchases.

My favorite place to go shopping for furniture. Bought a sectional here and the whole family wants the same. Gabriel is awesome!

Great customer service! Josh will take care of you.

I Was looking for a bedroom set Raul directed me to just the right one and got it delivered around my busy work Schedule.

I was looking for a recliner and was helped by the store manager, Geri. She is fantastic. The store was beautiful and well run. I will be back to but this in the near future.

Great experience! I went in today and Steven helped me look for some outdoor furniture. He was very helpful and answered all my questions. Geri the store manager introduced herself and she was very friendly and knowledgeable. I was able to find what I was looking for, for a great deal. Will come back for future purchases

My salesman was Jen she helped me pick out a new mattress for my trailer! A lot of info and furniture thankfully Jen helped me through it

Great customer care easy transaction

Yerman Vargas was great and very helpful in finding us great deals on a Dining table and bed frame! Will definitely be coming back.

We walked in and was greeted immediately, and Rual helped without being pushy. We got exactly what we wanted and the prices were great. We will be back…

Thank you so much for your great customer service today Raul!

My husband and I had a wonderful experience in the Ashley showroom in Modesto. We had been looking at a recliner set online and called to see if they had it in stock. They did not but Jerri, the woman we talked to on the phone encouraged us to come in anyway to check the color in person and to look at similar styles. Because of the encouragement we came in and ended up finding a sofa that was actually a better fit for our home and a chair we are much happier with. The salesman who helped us, Yerman, was very helpful without being pushy from beginning to end. We got exactly what we wanted and they even honored the discount code we had been going to use online! A seamless transaction.

Great experience! Angel was amazing!. Thanks!

I was helped by Angela B!! Came home with a whole livingroom.set!! I love it! Thank you so much!

Great service and selection at a reasonable price. Thanks Steven and VJ.

I had a great experience working with John. He was super helpful, knowledgeable, and didn’t make me feel pressed to make a purchase. He was nearby when I had questions but didn’t hover and let me do my thing. Plus he was super patient with my toddler while he was being a toddler. Brownie points!

Jerry and Jennifer were extremely helpful and went above and beyond after a frustrating experience with an order online! I am very appreciate of everything they did, excellent customer service!

I want to say thank you to jennifer at Ashley‘s. She was so sweet patient understanding and did a great job in her sales with me today. Great experience.

It was a great experience..Steven was our sales person and Jerry was the manager..very friendly staff and service..will be back again for future purchases. Oh and can't forget, AMAZING FURNITURE at great prices Highly recommend 👌

I went with my husband while he picked out furniture earlier this week. I was prepared to be unimpressed and told the salesman I trusted furniture/mattress salesmen as far as I could throw them. As a group, they have always been high pressure and extremely evasive on what you were getting at what price. Gabriel and Geri got me past my stereotypical thinking. I just finished purchasing a bed for myself. Thanks for the pleasant experience.

John was great! Very knowledgeable and made the experience easy and fast.

Thanks a lot John Riess… The customer service was amazing. I really appreciate the patience of Mr. John Riess…. Thanku sooo much🙂

Sales people will sell you the moon without having it in inventory!

I want to write a personal thank you to Steven and Vijay for helping my wife and I find the perfect bed frame for our son and helping us choose an amazing Purple bed for us! They helped with any problems we had and I’m glad I came to them. We’re proud Purple bed owners!

Gabriel Sanchez was amazing today, he was very welcoming and very helpful with my purchase, really kind made my family feel at home , and got us a great furniture set for my kids

We had a great shopping exp with Yerman. Very helpful and explained everything

Great help, very professional.

Angel helped my elderly mom select a recliner, and he was extremely patient informative, and didn't try to sell her something pricier that she wouldn't benefit from. Much appreciated. Hopefully Angel will be there the next time we come in.

Had an excellent experience here! Go ahead and look for VJ and John. They helped us tremendously and were extremely nice and professional with a sense of humor. They gave us a discount on a beautiful couch that we wanted because we wanted to price match but even though they couldn't fully price match it, they still met us halfway and honored a discount just for us. Best experience I've actually ever had a furniture store and would highly recommend. Customer service is better than others I've been to and the prices aren't bad either. 5/5

Yerman gave us an excellent experience. He was very knowledgeable and helpful. We will be back soon!

Angel was extremely friendly and helpful!!

Amazing service ! Gabriel did an amazing job. They have amazing deals and they don’t follow you like every other sale’s furniture store. They give you air to breathe and the experience was great thank you Gabriel !

Joe was our salesman, he provided all the information we needed. Thank you Joe!

Steven and VJ were great. Quick, smooth transaction.

In a day and age where customer service skills are scarce, Josh went above our expectations. He wasn't pushy and gave all options. Happy with our purchase.

Loved our experience here! Walked in just to look and walked out with our beautiful sectional set! Geri and Josh took great care of us! Definitely be back for our next set soon!

Joe was great. Very knowledgeable on products in store and very friendly/helpful. Found the perfect chair we were looking for.

Josh was exceptional helping us find what we needed. He was patience and has lot's of knowledge!!! We are happy customers we will recommend him and come again for future shopping!

Had a great experience at Ashley’s! Staff was super kind and helpful!

Joe Mota was amazing. Customer service was amazing and he got us what we needed. Definitely coming back! Staff here are great

Joe Mota was very helpful! Awesome service

Joe was really informative and great to work with.

(Translated by Google) We received excellent service when searching for our furniture, Josh, the person in charge of helping us, treated us very kindly, this store always remains my favorite. (Original) Recibimos un excelente servicio en la búsqueda de nuestros muebles, Josh, la persona encargada de ayudarnos nos atendió con mucha amabilidad, esta tienda sigue siendo mi favorita siempre.

Josh at Ashley's furniture in modesto was an awsome associate helped us choose amd find our living room set as well as dining table great person

very great experience..answered all my questions with full expertise and helped me to the very end to complete my purchase..ask for raul very professional and highly cares for customers 10/10…ernesto

Great help

Joe Mota was an excellent helper thank you for helping us get a dining table

John was very helpful and professional. He listened to what we wanted and needed and helped us find it. Thank you John you are great.

All I can say is that we are so happy that we stopped in today to purchase my son his bedroom set. We got the absolute best customer service ever from Angel. He showed us around at all of our options and answered all of our questions. We were treated so well. I would highly recommend that you stop by at Ashley Furniture for all of your furniture needs. 👍👍👏👏😊😁😃

Angel was very helpful, pleasant, and professional!

i had the best sales associate and overall great experience!!

Thank you Gabriel!

Joe Mota customer service is amazing.

Had really great customer service with Joe Mota! He's awesome. Would come back if he was the one helping us again for sure!!! 5 stars

Jennifer was amazing!! She was very patient and able to answer all our questions about the mattress that we wanted to buy. Great experience from beginning to end

Jerry was incredibly knowledgeable and helped at every corner. Her understanding of our needs and ability to hone in on our desires was uncanny. I recommend seeking her out when you arrive

Had a great experience, we came 2 weeks ago looking for 3 different styles of mattresses and narrowed it down to 2. Raul was very good about not pressuring us into buying, we did our research and picked tempur pedic pro adapt soft lux breeze with a pro base was in and out with our delivery date in 30 min.

Yerman was great! Extremely patient and very helpful!

Joe helped my Mom in choosing a tempur-pedic mattress that fits her needs. He was friendly and knowledgeable. Excellent customer sevice!

Angela was very helpful and did an amazing job . Great customer service . Definitely would come back and do business with her .

Great experience! We were early to the store before they opened by about 25 minutes. They let us in anyway, and Joe Mota assisted us finding the perfect sectional. The furniture was delivered as promised, and the delivery people were exceptional - very professional and helpful. Thank you to everyone involved!

I really like the quality of the pieces I viewed. I've learned that you really have to pay attention to what you're purchasing. Ashley, for me, has a wider range of high-quality pieces. I've purchased several piece.

John and Yerman has made our furniture buying experience headache free.helped us picked the furnitures for our needs.

Friendly and knowledgeable!

very helpful

Joe Mota was very friendly and helpful! Great service

We just purchased a dining set. Great service and great deal. Thank you Joe Mota

Joe mota was awesome and helped choose a sectional that would go with the color scheme of my house. Thank you Joe mota

(Translated by Google) Josh, excellent salesman, very friendly, good treatment and above all a lot of patience. Thank you. (Original) Josh excelente vendedor, muy amable, buen trato y sobre todo mucha pasiencia. Gracias.

Great customer service

Absolutely friendly, great service ask for Joe Mota at the front door to receive the best service

Had a great experience. Was not thrilled about the amount of money we spent, however the genuine leather sectional and new mattress with all the bells and whistles was worth every penny. Great customer service. Fast convenient delivery. We will be shopping her again.

Angela was great, patient, and helped us out. Thank you so much Angela.

Came to Ashley’s and got bought a sectional and dining set. Thank you Joe mota for the great service

Thank you for for showing us the mattress joe mota awesome service we will definitely be back

We came in and bought 3 new mattress queen sets and got great service from Joe mota thank you joe

Awesome store. Deal with Josh

Josh explained everything very good, very friendly and easily to talk to.

Thank you Joe mota for our new tempur pedic bed awesome service

Very bad at communicating with customers about delivery delays and have you waiting 1+ months for a couch. I’ve been pushed threee time with no care.

Great products and customer service.

Raul made our buying experience very easy and we will be returning for future purchases!

Joe helped us out he was great…. We’re so happy with our purchase. thanx Joe

Amazing promote joe meow!!

Joe was very insightful and professional while helping us with our purchasing a new bed. Would highly recommend coming here!

Joe was a great help in picking out a new mattress for us. 👍 Even played some bluey music for our 1yo! 🎵

John was very knowledgeable great sales guy

I had an exceptional experience working with Joe Mota here. From the moment I walked in, his professionalism and knowledge were both evident, making my furniture shopping a breeze. He took the time to understand my needs and preferences, offering valuable insights and recommendations that helped me find the perfect pieces for my home. His friendly demeanor and genuine care for my satisfaction truly set him apart. I couldn't be happier with my purchases, and I highly recommend Mr. Mota to anyone in search of quality furniture and top-notch service.

Best salesmen Raul keep up the good work

joe mota gave great deal, very nice and helpful person. I recommend everyone to go to him for good deal👍

Joe Mota provides the best service. He showed us multiple options so we could make the best choice for us.

Coming down to Ashley Furniture store now for the past few months purchasing new luxurious furniture for our home I would like to give a special thanks to Gabriel for all his kindness and knowledge of leading us in the right direction with no hassle!!! Gabriel and Vijay have been a blessing giving us a smile as we walk out!!! Thanks again so much!! #1 Store and AMAZING SERVICE!!

Joe mota was great with showing me and girlfriend the best prices and best beds and couches! 10/10

Had a great experience with John and the team ! Thank you guys

Great service from Jose Mota!!!

Ashley Furniture Modesto promises, but does NOT deliver. On December 20th, we purchased over $4,000 worth of furniture from the Modesto store and were promised delivery in a week. It is now January 27th, and we’ve only received one item out of three—COMPLETELY UNACCEPTABLE! We’ve cancelled the remaining two items! In addition, not one person from that store has reached out to us about this—HORRIBLE CUSTOMER SERVICE!! We will never purchase from them again!

Customer service is outstanding!! Jennifer was extremely helpful and knowledgeable and there when I had any questions, at the same time NOT riding my back or being invasive. Reasonable prices and overall a great experience!! Thank you to Jennifer as well as her manager Geri, for making shopping (which is always fun) an even greater experience!

Great customer service. Good deals and received discount. Gabriel was very informative and knowledgeable

My partner and I came in with already knowing exactly what we wanted. It was an easy process completing our purchase. Thanks to Josh we completed within 30 mins and now we wait for our new dresser !

Josh was great explained everything to us we left satisfied.

Jennifer Lewis is amazing, she helped me with all of my shopping needs I had a lot of question and took a lot of time looking around! I purchased my recliner and will be coming back for my adjustable bed !! Thank you Jennifer!

My first time in Ashley Furniture in Modesto, CA. I was so pleased with the help from Joe picking out bar stools. I bought 4 bar stools and I’m so happy!!!! I will definitely be back.

Great customer service. John was great in helping us find a couch.

My wife and I were in the market for a living room set. Visited many furniture stores. Customer service is a priority to the both of us. Ashly HomeStore in Modesto topped the list. They offered top excellent customer service from Sales Reps to Manager. Our sales man was Josh which made us feel welcomed and not pressured. He took his time and gave us an excellent deal. A week after we decided to changed an Item and called the Store. I initially talked to Laura which she was curious and prompt. She then transferred me to Geri the manager. I was able to switched an item which was higher in price. Without any hesitation, she offer to eat the cost. Our experience was excellent overall. I highly recommend this place :)

angela was so nice and helpful. she made my experience there easy and she knew just what i needed.

Gabriel was really helpful while trying to pick a bedroom set out for daughter. He walked us through everything we would need and want in a bedroom set. Let us explore the mattress. Overall great experience.

Friendly environment and knowledgeable in store, delivery smooth & earlier than scheduled (always good) and I'm comfortably watching football playoffs in my recliner. My doggo loves it too.

First time going to Ashley Store I went to buy a dinnette set ,I could not believe the price of there furniture, people so nice ! No line in and out, thank you Jennifer Lewis

I can't remember who helped us but he was very friendly and accommodating. Knew his stuff and managed to find everything I needed on a quick turnaround.

Gabriel was very helpful but not pushy. I went in to just to look but listened to what my needs were and pointed me to my favorite piece on the floor. I ended up buying that day.

Gabriel was an excellent salesperson. He greeted us right away when we walked in the store and asked our name which made the experience more personal. He listened to what we were looking for and showed us many options. He also let us take our time in deciding without any pressure. It was the warmth and welcoming as well as the patience and understanding from Gabriel that ultimately led to our decision to purchase. Gabriel explained everything clearly with the purchase and delivery instructions and let us know we can contact him with any questions. Gabriel truly gave us a great experience with our visit to the store!

Jen was very helpful. Patient while we shopped and didn’t hound us. She checked in but was very understanding of our needs and helped us make a decision without worrying about upsaling.

Gabriel is amazing! I have ordered furniture through him twice and he always offers seemless service without badgering. You can guarantee you are getting the best price and experience! Thanks Gabriel!

Angel was kind, efficient and helpful. He made the process easy and he also was very knowledgeable on the items at the store.

We found what we were looking for at a very good price.

Had a great lovely experience with John and Mr Singh. Great patient helpful people. Thank you so much!! Ashley Furniture 5 stars!!!

Vij and John were very wonderful and treated me and my family great. My experience at Ashley Furniture was 5 star quality.

John R ,Great customer service help my father with his purchase. Good man

Josh is the guy to go see! Super helpful and very polite. He will get it all done

Jennifer was very helpful and kind. She helped my husband, who is confused on chemotherapy. Very lovely store.

Gabriel S. was incredible helpful and patient while we were shopping for a new bedroom set. He was readily available to answer any questions we had and happy to help us when we returned back to complete our purchase!

Josh helped us find the perfect beds for our kids. We love Ashley Furniture!!!!

Jennifer was very helpful with our purchase.

Shout out to Vijay & John!!! Thank you guys for your help and making things super fast and easy. Definitely will be going back for my next purchase.

Joe was the most helpful guy right when I walked in he was very helpful with what I wanted and my taste he’s one of the best he gets you what you want!

It was a great experience at the Ashley Modesto. Joe took the time to listen and show me the purple base and its benefits because Ive had back pain. The place is clean, great ambiance and a wonderful selection. I’ll definitely be back and hope Joe’s available to help me!

Amazing manager and Sales associate names Gabriel. Helped my family members and I with our purchases.

Great customer service

Came in looking for a dining table and had the easiest experience purchasing one. Jennifer and all the employees that helped us out were very friendly and assisting! Would come back again for sure.

I cancel this order.

Very bad service

Great experience with Ashley Furniture!

Couldn't be any happier with our new furniture we got from Ashley. Our home looks amazing

This place has professional friendly has plenty of inventory and I really enjoyed my experience there. I highly recommend it.

Everyone was very nice and friendly

I had been shopping for months for bed room and living room furniture. I must have stopped by Ashley store 4 times and I am so glad that I kept going back Angela, thank you for everything and for your patience. I will be back for the living room soon. Everyone there are very helpful. So satisfied with my purchase. Great place to shop.

I saw a couch on there website that I am coming for ! I NEED a new couch and I Love the one they have ! Hold on too that v Couch I am coming for it ! Love Ashley

From the moment I walked through the doors till it was time to make a purchase Yerman was there walking me through the steps and provided excellent service!

Fantastic place. I’m buy all my home goods here! Customer service is spectacular. Gave me free dishes with my purchase! Definitely will be a loyal customer!

Joe was very helpful and great and nice .he helped us through everything for buying our set.

Courteous, well informed and thorough! Highly recommend!

Angel was awesome An so patient with my family. I will be recommending him to anyone who needs furniture. Thank you Angel for your exceptional service.

Angela thanks so much for all your patience and dedication today ! Amazing appreciate your help

John, Geri, and Vijay all were fantastic today. We were able to get the sectional and a bunk bed for are young girls and they were able to save us some extra money with the Black Friday deals. Can’t wait for them to arrive in a few days. Thank you.

I really appreciate this store. They associates and their managers are very nice and friendly.

Furniture

(Translated by Google) Jose Mota treated us very well, very good service 👍🏼 (Original) Jose Mota nos atendió muy bien muy buen servicio 👍🏼

(Translated by Google) Good service from Joe Mota (Original) Buen servicio de parte de joe mota

Raul was amazing. We really appreciate him, his patience, his knowledge of the sofas. 'He was so very helpful. Please thank him for us.

Joe Mota :Great customer service

Very satisfied with my experience. The manager price matched a competitors price and got me a great deal on shipping.

Way over priced

Walking in to the store great experience right off the the start. Selection was great. John was amazing! Very happy go lucky kind of guy! Go check him out. His service exceptional.

Angie at the Modesto a store was excellent she was very knowledgeable and helped me get exactly what I wanted. Thank you again Angie

Joshua was very helpful and had great customer service. He gave us our space to look but was also super helpful giving us several different quotes. We had went to Ashley’s furniture first and then look at several other furniture stores but came back to Ashley’s because of the quality of the products and because of the customer service josh has provided.

Easy place to shop. Friendly people. No high-pressure. Good selection.

Gabriel in the modesto,CA store was such a big help in helping us choose our mattress and gave us a great warranty! We have already purchased a couch before and will continue to have our furniture purchases at this Ashley store!

John is a sweet caring man. He helped us and soo friendly. VJ was soo helpful and really nice.

When we walked in we were greeted by Josh, he had asked what we were looking for. I told him and he showed us a great deal that i ended up buying and was not pushy at all and didn't hover. He gave us our space and was always around to help if we had questions. He is a very kind, friendly guy with a positive attitude and a great sense of humor. He informed us of the 1000 dollars off on the mattresses because the sign was not up yet. They should have a josh at every store!

Vj and Gabriel did a great job, they made sure that we received a honest price for Quality Furniture. Thanks!

Very knowledgeable, friendly, easy to work with

Great service will be back !

Crystal was extremely helpful. She hand held me through the process of selecting an entire bedroom furniture set. She’s the best!

Just had the best experience at Ashley furniture. Gabriel took very good care of us and was able to help us in making the right choice. Was very comfortable talking to him.

Gabriel was a joy to work with. Very kind and not pushy at all. Very knowledgeable and was great about explaining options. Very patient with me as I looked at several pieces of furniture.

Josh was great and helped out alot 👍

After ordering a couch and loveseat, August 19th, I was given an estimated delivery of September 12th. I received a delivery confirmation on September 8th that the delivery would be there September 12th. On September 11th, I received a text confirming the delivery between 3-7PM, so I took off work to make sure I was there. The time came and went. I NEVER received a phone call, email, or text that it was not coming. I had to call them and find out that the couch set was on back order and that it would not be here until October 17th. Same exact thing happened and after taking another day off of work to be there the 17th, they only had one piece of furniture and said the other was again on back order until October 18th. Today, I called and they said it was back ordered again until next week. A family friend said they waited 8 months for their furniture to be taken off back order. I will never buy anything from them. Especially since I had to continuously call just to find out why my furniture is not being delivered. They never communicated with me ahead of time and just expected me to keep taking days off work for them to NEVER deliver the product.

Thee associated was very helpful and gave me time to decide about making my recliner purchase. Very helpful and explained everything very well. Although I was a little disappointed when I ask if they deliver to Patterson and when he said yes I thought great because my purchase was to help with my back and then when he said they don't deliver but 2 days a month to Patterson I was hoping I would have it sooner. ☹️ but not being delivered until October 25th.

Joe was a very big help. Very committed to his job and very personable. Best experience ever.

Very pleasant experience with the salesman

Great options to choose from!

Jennifer was amazing! She answered all our questions and was so patient. She’s great!

Very nice place. Lots of displays to choose from. Thank you Josh for your customer service. I’ll definitely be looking forward to my next purchase.

The best

Professional and personable !

The customer service was prompt, helpful and enthusiastic. They went out of their way to help us with our purchase. Reasonable pricing too.

josh was amazing he was so cool and so sweet he help me buy a chair it was so amazing i’m so grateful for my experience.

Awesome Store. The team and attitude is amazing. Thank you Jennifer for the great store and overview of the company.

Sales associates very professional, polite and helpful.

Excellent customer service, friendly and knowledgeable.

Had a great experience. Our salesperson Josh was amazing and helped us get the dining set we wanted.

Very great informative & efficient help Thank you Josh& management

Jennifer was awesome with finding me the perfect couches! She has a great happy personality!

Great experience at the Modesto Ashley furniture store! They are super affordable with a wide selection. The staff was friendly and went out of their way to get us the best deal on our purchase. Angel was our salesman and was really helpful.

Great shopping experience. Angel helped me find what I wanted. I bought it. Done.

Angel did a wonderful job assisting in our furniture purchase.

Jose Mota was just extremely helpful and made my shopping experience so seamless. Will definitely return and recommend to family and friends. Oscar T

Service was very polite n informative on each itemz involved, n, gracious on interactions. By the way , crystal thk u fr ur assistance on directing me to my choice of bed, which great n fitz to my comfort, ur blessing in my life in tht area of furniture, great job n u will c me again in the future……!

It was a really good experience joe was really helpful and nice very would come again

Josh was super helpful and made our shopping experience super fast and easy. Thank you again Josh for helping us and making our shopping experience wonderful!

We came in and Jennifer Lewis helped us with exactly what we needed. Super helpful and friendly. We left happy with exactly what we needed. Will be coming back for more things and asking for Jennifer.

Gabe was awesome to work with. No pressure sales staff. Very knowledgeable about their products and listened to our needs. Great experience!

Great experiences shopping come from great people, generally. I'm not much for furniture shopping so when I have to do this deed, I only want to do it once. Ashley has above average furniture at very competitive prices and here, on Sisk Rd Ashley, you have to ask for Yerman. Yerman is the guy who made this experience an experience. Yerman was EXCELLENT. He wasn't pushy and gave me plenty of time to look at everything and if I had questions he had knowledgeable answers. Thank you Yerman and Ashley Furniture. My new bedroom set is delivered, put together and looks great.

Joe was very helpful. Thank you

We were browsing for lamps and we felt like we were being ignored. When we went looking for someone to help, Gabriel was quick to make it up and get us the help we needed! Thank you!

Josh was awesome! He helped us find the perfect sectional for our game room. Amazing service. Thank you to Vijay as well for your great service!

Jennifer was amazing, super attentive and easy to work with. VJ the store manager was great as well came out just to thank me for my purchase. Will continue to return to Ashley Furniture Store because customer service is great!

Great customer service from joe and vjay!!

Joe is super helpful! Great prices!

Good customer service from Angel and the manager. Had a backorder issue with a recliner and made it right by giving me discounts on a better one.

We had an excellent experience. Jennifer made things happen.. Thanks!!

Thank you Joe for helping me choose the furniture and matters for my child. Ashley furniture has the best customer service.

Josh was awesome he was very helpful thanks again!

Great service and quality products

Josh and his manager vj are awesome 👏 Now I had the bed and mattress of my dreams thanks a lot guys 💯 recommended they approved us very quickly for credit. Thanks so much!

We bought a Temperpedic mattress from Ashley Home., it was a great experience! Joe and all the staff are extremely knowledgeable, helpful and friendly.

Great experience

awesome service so helpful and patient

Joe Mota was very helpful and knows his products very well, appreciate all the help

Josh did an amazing job in getting my bunk beds and mattresses for my daughters.

Josh and his manager Geri were very helpful and knowledgeable. They helped me pick out a really nice recliner. I will be back for sure to buy something else.

Go with Joe!, really great help 👍🏽

Josh was very helpful made our purchase super easy and quick I am definitely coming back for future purchases.

Great experience! Yerman did an amazing job and got us a great deal on our new couch!

Very good prices and customer service 👍

Angel was great. He was very knowledgeable!!

We went in for the Labor Day sale, hoping to find a deal. Josh helped us find the Kitchen table we were looking for. He was very patient and answered all our questions. We could use more employees like Josh in retail. Thank you!

Our experience at Ashley Furniture was wonderful thanks to Crystal who welcomed us from the moment we saw her. We went in to look for either a bed or a couch and happily left with a bed purchase. Thank you for your patience and help Crystal! The manager Geri was also helpful during our visit.

BJ & Gabriel were amazing with our purchase. Thank you, we really appreciate all the help.

Friendly sales representative

Salesman was very pleasant. However, I feel he was not knowledgeable in the item I was looking for and did not know what it was until I found it and showed him. I wanted a queen size bed and he ordered a full size and it was caught before finalizing my purchase. However I’m very concerned that when it is delivered it will be full size.

Joe helped me..answered all my questions...very personable...my reason for ordering in store instead of online..

Raul and Vijay helped us with all of our purchases and financing and were both very helpful and a joy to work with. Raul was very patient and knowledgeable about everything we purchased. I recommend both of them very highly for all of your home needs. We love everything we purchased from our bedroom set, to our living room set, to our dining room set. Thank you again Raul and Vijay for everything that made our shopping experience so enjoyable.

Raul was very helpful and professional. Took into consideration what we wanted without pressuring us. Appreciated his help very much.

Josh C. Was a great associate to work with. He was very attentive to my Mother's needs. He listened and showed her what she was looking for. He explained the product, the foam cushions, and discussed the pricing with her. He was respectful and informative. She loved the furniture but his excellent customer service is why my mother chose to make the purchase.

Check this place out. Gabriel is the man! Bought a new dining set! Love it!

My husband and I just bought our house and were in search of new couches. This was our second furniture store and right away we were created by Josh, the sales rep. He was very helpful in our search by answering questions, and being personable without being evasive. He helped us find the perfect couches, he found us what we described to him to the tee. It was honestly a great sales experience. Josh is great at what he does, he wasn't pushy and made sure to find what best works for us. I will be making future furniture purchases with him.

Crystal and her manager were very helpful and had wonderful customer service. Great store and friendly staff who aren’t overbearing and allowed us to shop. Highly recommend Ashley Furniture!!

Raul Dev VJ were totally awesome! Got us in and approved for our new dining room table within 30 minutes! Best customer service yet!

Gabriel was great! He helped my dad get a beautiful sectional. He even got us a deal of a few hundred off so we nearly got the 5 year protection plan for free. We were in and out super quick and everyone was very kind! Thanks all!

My husband and I just bought our house and were in search of new couches. This was our second furniture store and right away we were created by Josh, the sales rep. He was very helpful in our search by answering questions, and being personable without being evasive. He helped us find the perfect couches, he found us what we described to him to the tee. It was honestly a great sales experience. Josh is great at what he does, he wasn't pushy and made sure to find what best works for us. I will be making future furniture purchases with him.

I liked overl customer service. And the quality of mattress. I haven't been happy with other mattresses at other stores. Hopefully this will work for me. 🙏

Raul was amazing!! Thank you for dealing with me and my husband! I know we were difficult! Thank you Vijay

I had the best experience shopping at Ashley's. I saw a couch online that I wanted so I went to the store to look at something similar before purchasing it. Yerman,Vijay and Geri were very helpful. They explained clearly the financing options that are available and gave me a good deal on the couch, a living room table set and the delivery. The delivery was on time. Not one issue with the whole process. Very pleased.

Vijay and Gabriel are very helpful

Update on our purchasing from Thursday with Josh and Vjay excellent customer service. Came back to add a mattress protection and Vjay was extremely helpful! Thank you again guys. We’ll definitely come back for future purchasing.

I had amazing service. I will definitely be back to purchase our bedroom set. The manager and representative Crystal are very attentive and very patient.

(Translated by Google) Very kind young Yerman explained all our doubts very well (Original) Muy amable el joven Yerman nos explico muy bien todas nuestras dudas

Thank you Josh for your friendly and knowledgeable service at the Modesto Ashley Furniture store. We appreciated all your input making our sightseeing excursion into a purchase. God bless you!

Thank you Josh for spending so much time with us. We apprereciated your friendly, and knowledgeable service. We will look you up with our other household needs.

First time here and I loved the one on one customer service with Crystal Marquez. She helped us find the perfect furniture for our family. It was really easy to get financed and left the store with a whole couch set :) 10/10

Chrystal was super helpful finding the perfect bedroom set and other household furniture. Thank you Geri for helping us to make our visions come true.

Great experience here we got a sofa loveseat and chair. VJ and Yerman were very helpful and open and gave us our options and also gave us space to think things over.

Had a great and easy experiences buying living room furniture. Our sales associate, Yerman, was easy going, friendly, honest and very helpful! The manager, Vj was very helpful, as well. If you’re looking for any home furnishings, I would recommend Ashleys in Modesto, and that you ask for Yerman!

Joe & Gerry ….. top notch getting EVERYTHING in order from Sale,,, financing,,,,& delivery….could not ask 4 more…..

Great service but my order has Been rescheduled a month from original purchase if you want furniture at a Quick rate go next door to big lots

Marissa was very helpful!

Joe and Jerry are amazing, got me what I wanted and saved my husband a lot of money. If you’re looking for any furniture stop in.

Marysa and Vijay were rock stars today. No pressure. Very professional. We will be back!!

Great customer service by Raul very nice and answered all my questions helped us figure out exactly what would be best for us and great sale prices too! Really caring & kind.

Actually, I had to change my review from 5 to 1. After ordering a couch and loveseat, August 19th, I was given an estimated delivery of September 12th. I received a delivery confirmation on September 8th that the delivery would be there September 12th. On September 11th, I received a text confirming the delivery between 3-7PM, so I took off work to make sure I was there. The time came and went. I NEVER received a phone call, email, or text that it was not coming. I had to call them and find out that the couch set was on back order and that it would not be here until October 17th. Same exact thing happened and after taking another day off of work to be there the 17th, they only had one piece of furniture and said the other was again on back order until October 18th. Today, I called and they said it was back ordered again until next week. A family friend said they waited 8 months for their furniture to be taken off back order. I will never buy anything from them. Especially since I had to continuously call just to find out why my furniture is not being delivered. They never communicated with me ahead of time and just expected me to keep taking days off work for them to NEVER deliver the product.

We had a great experience working with Crystal. She was very caring and helpful when it came to meeting our mattress needs. We also appreciated her willingness to work with us as she was very informative. The store manager was also kind and professional. All together, both Crystal and the store manager made the search and buying process swift and easy for us.

Crystal was a very accommodating and knowledgeable to her work. She did an awesome job helping us to choose what we wanted and giving us ideas the right way. She is very patient and nice to her customers. I even told her Manager on duty that Crystal is the best and don’t let her leave this store. We’re looking forward to see her again for our next visit.

Joe M was really helpful with us

Angel was very professional and easy going making our experience a pleasant one thanks Angel

Great customer service. Store manager even introduced herself and ask if we were good. Which we were. I’ll go back in a heartbeat.

Crystal Marques was very efficient and knowledgeable. She helped us purchase beds for our granddaughters. She made sure to answer every question we had. Best service, we will be back to purchase from Crystal.

Vijay and Yerman gave us such a good deal! They were very good, polite and professional conversationalists. Very helpful and fast! We appreciated their service.

Crystal & Vijay SM gave me excellent service & not to mention an awesome deal on my furniture!!!

Went in with a game plan and Yerman was easy to work with. I’ve never worked with Ashley staff because I was always scared of the prices but the staff really go above and beyond. I’ll be doing more business with Ashley in Modesto, Ca.

Joe worked with us, didn't follow us and pressure us but was with ear shout while we shopped. Financing was so easy and Joe even got us a deal on that we wouldn't have gotten online. Thank you Joe Mota

Angel is very helpful Thanks

Crystal is amazing! I am a realtor and stager, and have been purchasing at Ashley’s for the past 4-5 years. I refer my clients to Crystal and she always takes care of them. I would highly recommend asking for Crystal at the Modesto store, she will definitely take care of you!!!

Joe and Geri were awesome! They listened to our concerns and help us get to a level of comfort with our purchase. Geri was able to answer any questions that Joe was unsure on. I would recommend shopping with them

Thank you for the great customer and all your help Karissa!!

Rosie was helpful and informative and found a media center from the website (not displayed) that fit what I wanted perfectly just by listening to what I had in mind. Not all staff respectful, and Ashley nearly lost my business because of that salesman (we declined help since we’d been helped by another salesperson on an different day, and just getting final thoughts and double checking measurements). He continued pressuring, claimed to be the other person’s buddy that assisted with her sales, all the way to high pressure sales closing techniques.He made for an extremely unpleasant visit. Thank goodness for Rosie (and Serita)!

Crystal assisted me in finding the perfect furniture for my rental property. Her knowledge in color coding and design of the furniture recommendation based off the house layout was superb. The property is always receiving compliments on the beautiful furniture design. Thank you Crystal 👍

5 stars all the way!! Crystal helped my husband and I find everything we need for our new home. Great service with no sales pressure. Phenomenal experience shopping here.

The staff was incredibly welcoming and helpful, especially Rosie. I would definitely come back!

We went to Ashley’s to look for new dining chairs and a sofa bed. Crystal was the sales agent who helped us and she was amazing!! She walked us around and showed us all the different options within our budget. Down to material, color and comfort. She listened to all of our needs. I will definitely be back in the future to see Crystal!!

Crystal helped me purchase new bedroom furniture for my daughter's room. She was very prompt to respond, listened to what I was wanting and provided lots of options for me to choose from. She was not pushy but available and kept in good contact while I was deciding what to purchase. She made it convenient for me to complete the purchase from home, and worked her magic to get me the perfect delivery date. Thank you Crystal for all your help!

Went with progressive leasing joe helped so much thank you joe Mota and dev for your help.

Jennifer was amazing to work with! She helped us furnish our new home! She even helped me select the best tempurpedic mattress. It's the best purchase we've made. Go see Jennifer at Ashley in Modesto!!

My sales person was Jennifer and she was absolutely amazing! I won’t be dealing with anyone but her from now on.

Joe - Joe was patient, kind, and no pressure. He practiced active listening and understands people. He connects. Never met him before until today. He and his manager did great team work.

Josh was AMAZING! Super helpful in getting us what we needed and more. I appreciate how real and understanding of our needs he was. Definitely would come back to see him.

Joe was very helpful, friendly and had amazing customer service!!

I was greeted at the door by Raul, who helped me find exactly what I wanted after providing good options. I really appreciated his professionalism and efficiency so that I will receive my furniture before my company arrives next week. Many thanks Raul!

Very helpful and fast service. My second time buying furniture Love it

Ashley employees are courteous and helpful the store sells alit of great furniture. Very good experience all the way around.

Sumpinstrange goin' on here! For the THIRD time, someone's algorithms are super messed up. Seems of I shop in a store NEAR Ashley, I get FALSELY TAGGED as an Ashley shopper. I have NEVER shopped at Ashley. No offense, but I don't need new furniture. Maybe in the future???

I was just there on Friday went in looking for a bedroom set. Gabriel was our sales man & he was great! Did not pressure us but gave us all the information! Ashley Furniture is good quality & built to last! When we are ready for our living room we will definitely return and ask for Gabriel.I would suggest having some candy for customers that have kids.

Everything we found was great

Do not shop here. Waste of money. They are nice at first, but once they have your money then no professionalism at all. I will never ever will go again.

I ordered a couch. They selected the delivery date. I received a text and email to confirm the delivery date, I confirmed. The day before the delivery, I got my old couches removed. That same day I got a confirmation text for my Ashley delivery the next day between 8-12. I called in about 1:30 and they said I was scheduled for delivery today but it didn't go out and there are no notes. They opened a case and said I should hear back in the next 48 hours. Now I have no couch for who knows how long. If I am a no call no show after confirming an appointment for my job, that is grounds for termination. I don't understand why the company is run this way. I appreciate you reaching out but its too late. I called 6 days in a row and no one could give me a reason why the delivery never showed up and why no one called me. No one would tell me when my delivery would be. I canceled. What a terrible way to run a business.

Salesman was very pushy. Reminded me of a car Salesman!! All we wanted to do is look to see what they had .

I had an amazing experience here as everything was clean and tidy. Customer service was fantastic as I was well greeted and well taken care of! Furniture was delivered in only three days and it is great quality stuff. Definitely will be coming again for future purchases!!

We had the same issue with the warranty people as a previous customer. We bought the warranty for a sofa, less than a year in we started having issues. The warranty company came and said they needed to order a part. We called a month later, they said the part was on backorder due to shortage caused by Covid. Called again a few weeks later the person on the phone said they discontinued the couch and she would email her supervisor and they would follow up. We're a week in still no call. Worst customer service ever, I'm over all the lies that we were told when we purchased a $4,000 sofa.

Gabriel

Very nice showroom and friendly staff. We selected a dinner table and 4 bar stools. Delivery was easy to set up and arrived 2 days later. Our furniture was set up for us in house. Seamless operation and I had a great experience.

I usually never write reviews, but this warrants one. I purchased a mattress from here that I was told had a ten year warranty. My mattress is now damaged and I called to start the process of getting it replaced, but I have had to jump over numerous hurdles for no apparent reason. In the end, after many attempts to just get help from customer service, my case was closed without it being resolved. At this point it is apparent that they are making any excuse to not honor the warranty I should have the right to use. Do not buy from here unless you'd like to spend thousands of dollars and leave with nothing but a headache.

We were helped by serita and she was sooo nice and helpful! She was able to show us a variety of couches that fit our needs and was very easy to work with. This was my first time shopping with Ashley furniture and I would recommend it again!! And also very happy with my couch. So comfy!!

We had a wonderful experience. Great service and price. Would recommend Ashley Furniture.

I was welcomed when I walked in. I ordered what I wanted, and was out in no time. Made me very happy!

They had what we wanted, we bought it!

Went in specifically for a mattress for my son during holiday sale. Josh, the sales agent greeted us respectfully and while initially guided us to mattresses sold in the store was very receptive to and price matched the mattress I had pulled up online. Even understanding to my situation offering drop ship service. Very pleased with our experience. It saved me from going to multiple stores to compare shop on the same day. Great experience!

Went in today to look at the decor ready to buy. Asked a question and the guy was condescending. Walked right out!

Was in the Modesto location about month ago and over heard a convo with the store manager Geri and another employee. Geri was talking down to this employee and over all completely rude. I had intentions of purchasing a mattress and bedframe but after hearing how Geri treated her employee I walked out and will not be returning. I also have a son in his 20's who is a college student looking for a part time. I have told him and his friends to steer clear of this place. Its sad that with all that is going on in this world, we still have people who treat other people the way Geri was talking to another human being. Overall saddens me.

Lady who took care of us was so rude throughout the whole Time we there! No respect ! We let them know exactly what I wanted and they kept offering other things after we did the purchase they kept hurrrying us to leave, keep in mind there were no other customers but us at the moment! The made a big fuss to give us an invoice/receipt We ask for a dally to take the big box to our car and they said they had none when we saw one in the bad. Very unprofessional and rude

Beware! My wife and I purchased 2 leather like recliners from Ashley furniture. We were talked into purchaseing the extended 5 year warranty. One and half years later, one of recliners has started to make a knocking noise when raising .We have called the warrantee people several times as well as the store. Have gotten the run around for 5 weeks.They never return our calls. Beware!! They will take your money, afterwards no customer service.I have lost all faith we will never set foot in Ashley furniture again. Stay away. Update Ashley furniture is refunding our extended warranty money. What a headache . Up date Ashley furniture is refunded extended warranty price The store experience was good the extended warranty people were horrible.

Great products and decent prices

Always find something there that meets my needs. Happy with the furniture.

Salesman was great. Great experience in the store. Waiting for the couch to be delivered.

Salesperson, Joe, was kind of slow and had an attitude when I called about a late delivery. He messed up the order and did not communicate all the details of the delivery. I have ordered through Ashley before and have had wonderful experiences other than this one.

I was very impressed with the quality of furniture at Ashley’s but even more impressed with our sales person Raul. He was very knowledgeable and creative in his suggestions for the combinations of the pieces we chose. We are waiting to have new flooring installed and then delivery of our beautiful furniture soon. Thank you Raul and Ashley’s

Friendly. Good quality.

Serita provided excellent customer service. She was patient and at no time did she pressure us to buy anything. She was very knowledgeable pleasant to work with.

Manager(Gerry) is very disrespectful and rude: came in one week prior spoke to joe and was offered a discount for next time and give his card, and this time came back and rosie attended us and joe approached us seeming upset or shocked that we didn’t approach him, anyways he then asked many questions about our personal lives relating to what he asked us last time, and then when time came to pay he was unable to offer the discount and couldn’t remember anything anymore😨then the manager also was no help and started being rude and saying how we needa go back and see if it’ll even fit through our doorframe even though we already spoke to Rosie about this. So in the end they lost multiple purchases from us:) thank you for wasting our time

Gabriel has helped me with my last two purchases in store ! He extremely professional, made us feel confident about our purchase and not pushy what so ever !!!! GREAT CUSTOMER SERVICE! Only thing and this doesnt reflect on gabriel but the sales man at the front of the store greeting me who by the was scooping me out before I even walked in Raul, really unprofessional! The gentleman got extremely upset that i decided to make my purchase with another saleman, “ Theyre with me she didnt say she wanted you ”, “but when she came in she said she was just looking!”, “ ok i guess you can have this sell”

Had to drive a 2 hour round trip to replace a broken TV stand. Loader said slight damage to box check all was good. Nope. Broken parts. See if they compensate me for my time and effort.

Josh was amazing. Very knowledgeable and helpful!

(Translated by Google) Joe is the best, the truth is that he helped me a lot in everything. I recommend them 100% (Original) Joe es el mejor la verdad me ayudo mucho en todo se los recomiendo al 100%

Josh is the best. He was so helpful and polite. He answered all my questions and knew so much about the quality and and design of the furniture. He helped me pick out my new set and it suits my family perfectly!

I had the best experience shopping for furniture at the Modesto store with Salesman Josh C. He was so knowledgeable and helpful. I have been looking to replace my furniture for well over a year and I will now have my dream room thanks to him.

We went to Ashley first than We went to other furniture stores including the one big one that advertised best price and quality than went to lunch and talked about what we wanted.We went back to Ashley we got what we wanted. And high quality with an lower price and without a sales person trying to change our minds about what we want Thank you Juan you even the extra mile to look up online to put together and at a very good value

I’ve been looking for a bed shopping on the Ashley website and decided to take a look inside the store and see if they have something maybe a little different that I would like I was greeted by a sales person by the name of Rosie who was fabulous. She was very informative we talked we laugh she showed me other options but me and her both like the choice that I’ve picked and if you’re ever looking for furniture take a trip to Ashley’s furniture in Modesto and ask for Rosie tell them Tracie sent you lol

Really recommend coming here. Serita let us take our time and we enjoyed picking every piece for our new home. Thank you

My salesman Joe Mota was amazing. Joe was incredibly helpful and made the process smooth and quick. Great personality :)Very happy with my purchases. ASK FOR JOE!

Just went to Ashley Furniture in Modesto, CA! Great service given by Joe Mota, his manager, Quang, and Mayra!! We knew what sofa we wanted, it was shown to us, we bought it, (it was available to be delivered, set up, and the old one taken away in three days) and were then on our way to dinner in about 30 minutes! Exceptional service!! Thank you! We'll be back!

Joe was very helpful and patient with me and my family while we made a decision on our couch. He answered all of our questions and was great at listing all of our financing options!

Headquarters offered 10%on line in store don't agree

Had the best person helping us pick out our living room furniture. Serita at the Modesto location was amazing. Serita listened to our needs and worked her magic. To say I'm a happy customer is an understatement...I'm elated! Your company should be proud to have Serita representing your business.

Great experience very friendly and patient thank you Jennifer. Definitely recommending to family and friends.

Gabriel and Jeri were amazing so helpful. Awesome customer service. Love our new sofa and my little girl is ecstatic with her new bunk bed. Thank you again.

Great service will go back again

Had a great experience thanks to Rosie! I completely recommend her she is knowledgeable and attentive and very welcoming.

Very nice staff entering and exiting the building. Glad I could take advantage of the sale that was going on with Tempurpedic. Salesman Joe Mota was super helpful in helping me choose what I wanted and even demoed the features of the adjustable bases to choose from. Even though he didn’t have to, Mr Mota offered to pick up, deliver, and even setup the adjustable base in my room. Not only was Joe super transparent with everything but also made sure to reassure and answer every question I had. So far I have only had my mattress and adjustable base for a day but I am super satisfied. Ashley’s Furniture also had another sale going on and I was able to score 4 new amazing pillows. Glad to see honest and hard working sales people and even great higher-ups to back up their workers.

Josh was great to work with! Helped us with picking a great bed frame!

My partner and I had the pleasure of having Joe service us and he made the experience as comfortable and timely as possible. He actively presented us with opportunities for a better deal without being invasive and without steering us away from our preferences. We will definitely be seeking Joe out for all of our furniture needs as well as utilizing Ashley Furniture for all of our future needs

Needed a couch right away since me and my partner had been waiting over a month to receive our order from a different furniture store. We were tired of waiting and decided to try Ashley’s. We were so impressed to have only waited 2 DAYS! This location has their warehouse nearby so they’re able to deliver quickly. They have a hefty delivery fee if you decide to get it delivered from this location and you automatically pay for the premium delivery. $129 was what we paid and we had bought a $900 couch. There was no option for the cheaper unassembled drop off unless you wanted to wait for it to come from Wisconsin. But you get what you pay for as the delivery drivers were exceptional - quick and careful. My only reason for not providing 5 stars was for customer service. First off, I felt there was a bit of hidden upsell from Gabriel. I wasn’t told by the salesmen that there was an option for a cheaper delivery fee - I had to read the fine print and ask him. Also my partner wasn’t given the full customer service experience from the salesman. I was the only one being addressed and it would’ve been better if she had been acknowledged. It could have been an honest mistake, but still, it was her money to purchase a couch and so she should have been included.

I spent $4000 for a large sectional and oversized ottoman. Turns out one of the pieces and ottoman were from an old manufacturer. Been fighting for replacement for 3 months. Because the piece and ottoman are completely different and super saggy compared to the rest. First ottoman also arrived damaged. New ottoman finally shows up not even wrapped in plastic. Just sitting in the back of a dirty delivery truck with dirty packing blankets. I refused delivery of the dirty ottoman. Why is this problem so difficult to fix. Hours on the phone, two technicians have come out and it’s still not right. I’m so over it 😠 I need furniture for two more rooms and I’ll be going elsewhere.

Buyers beware!! Ashely’s furniture is a scam!! I should have looked at the reviews showing they only have two stars! A friend of mine warned me not to buy from them! I should have listened!! After multiple calls and multiple delivery days of no shows, now they are saying they have no record of my purchase!! So I have to take them to small claims if I want my money back!! Beware if “Victoria” helps you!! I tried talking to corporate but Merced Ashley’s changed all the info on my order, so corporate doesn’t even have my information!! Full of un-filled promises! I was ripped off from Ashley’s furniture in Merced!!!! Always look at ratings before you purchase!!!

The worst 3000 I've ever spent on a couch it's been issue since the day I brought it home it's horrible cheaply made and the insurance is worthless they don't ever show up to fix anything I really don't understand how they are still I'm business.

Our sales person was Joe Mota. He was very respectful and was not pushy at all. He let us look around and didn’t bug us but when we needed his help he came right over. He also explained some other things about mattresses which was very interesting and although we aren’t in need of one now, it will be useful in the future.

We have bought a few items from Ashley over the years and come back because of the quality. We were met by Crystal Marques. She was informative and patient. She didn't pressure us when we told her we had a couple of place to look. We went back later in the day a purchased our furniture from Ashley. Thank you Crystal for a outstanding job.

They where very friendly especially josh

Sales Associates are kind ,but manager was extremely rude .She speaks to others as if you're a child. I suggest trying another place where there is respect for others . (Saturday)

The sales was not pushy like other stores and was very helpful. The prices were a bit high, but he tried to find us what would fit the budget we set for what the table.

We looked all over and finally settled on Ashley Furniture. Josh was very patience since we came back 3 times but he worked with us and was a great help. Shout out to our delivery guys especially delivering in the rain.

We drove 50 miles to visited Ashley Furniture Store in Modesto back in December. Where Mr Gabriel Sanchez help us when we bought our table. His professionalism and great attitude the perfect salesman. He made us feel comfortable.. So my Wife and I knew we wood be back.. We when back today and bought more furniture.. Mr Gabriel Sanchez made us feel right at home... Ashley Furniture Store has the best quality 👌 👏 👏 Thank You Gabriel Sanchez for your help 😀 👍

Josh was our sales associate and he helped us find a perfect sofa for my family, all while getting us the best price and having a great positivity filled attitude.

I ordered a bed for my daughter on the online store , shipping was fast along with a call letting me know time and day of delivery. Only issue was defective rails . The online customer service made me take picture's and send back in email , which I did , however they never got back to me in 24 hours like they said they would . So i called the Modesto store and talked to Geri . She immediately reached out to customer service for me and did exactly what she said she would do to help me in a prompt timely manner. My bed was literally fixed two days after I called her . Thats what I call excellent service by a manager ! Very impressed. Honestly I was about to return the bed and not ever do business again , because of Geri , Im going to purchase the rest of the bedroom set .

High pressure sales tactics. Doesn't accept returns.

Josh was amazing in helping my wife and I find the perfect living room couch set. We are so happy with our experience at Ashley Furniture!

Adela Parga assisted us in finding the perfect furniture set for our family and was very helpful in get us the insurance we needed to protect our furniture.

(Translated by Google) Thank you for your excellent work and kindness to Cristian in our purchase, new mind, thank you (Original) Gracias por su excelente trabajo y amabilidad a Cristian en nuestra compra nueva mente gracias

Good customer service at point of sale. Still haven't had our purchase delivered so can't comment on entire purchase experience. Salesman was very helpful in finding exactly what we wanted.

Prices are a little high then other places.

Adela was vey helpful when purchasing our bed!

Yerman has been our sales representative for a number of purchases. He is excellent at assisting in our searches, while allowing us to shop without pressure. You will always be happy dealing with him.

Purchased a Temperpedic mattress and base

I usually don’t give reviews , but I had one of the best customer service ever at Ashley’s furnitures , Joe Mota made sure my bed mattress and Box springs was delivered , notified me if I still wanted the Box springs if it was late , thank u will definitely shop here again 👍👍👍

Great Customer service! Crystal at the Modesto Store is amazing to work with she always goes the extra mile!!

We have shopped in the Modesto Ashley’s Furniture store for 3 different times, all have been pleasant have been greeted right away, very friendly but overall they always listen to what we are looking for. Always pay for delivery and set up its easy and convenient for us.

We arrived and was greeted at the door, asked if they could help us. We said we were just looking around. We found a living room set that we liked and the sales rep was right there to answer all our questions. We ended up purchasing a couch and love seat. Very happy with the experience.

(Translated by Google) Excellent attention 👏 (Original) Excelente atención 👏

Excellent service, knowledgable employees, great experience.

Joshua was the best! And the manager was also amazing!! They worked with us to get exactly what we needed! Highly recommend both location and Joshua!

Worst experience Gabriel RUDE. The manager passive aggressive do not come to modesto go somewhere else!

The sales person was friendly, informative an took us to exactly the piece we were looking for. He came to a palatable price very quickly.

(Translated by Google) The person who attended us was super attentive, we really liked the treatment (Original) La persona que nos atendió súper atenta nos gusto mucho el trato

The salesperson Joshua Cooley was dishonest with us about the item being in stock and when the delivery date would be. He claimed we would receive the item on November 23rd, but it never happened. We called a couple days later and we were told it is on backorder and we won't receive the item until January. Very disappointing! We won't be shopping here again.

Adela was the person assisting us with showing us the different style of sofas they carry. She was very friendly and helpful. Happy with our experience at Ashley's Furniture store.

Josh is the MAN! He helped my wife and I pick out the perfect couch and ottoman. He made the experience so easy. Thank you for making this easy and we appreciate you helping us with delivery day before my surgery! ❤️ Thank you Josh! You're amazing, see you next time!!

Seretta was our salesperson, she was awesome!!!!!

Thank you Josh for a great job.

Got a really pretty green velvet couch and ottoman from here, perfect mid century vibes. Delivery was great, highly recommend.

Cristian was very informative of all products and explained items in detail. He was very patient and listened to your needs and wants.

Great experience! Always easy to purchase. Sales people are all super friendly. We will continue to come back each time we need furniture!

Calidad y precios justos en todos los muebles.

They were great helping me with what I came in there for. I called back after I left to make sure it would fit to purchase over the phone because I was told I could do it this way. When I called and tried to do so I was told I couldn’t and would have to come back to store. Came in today to purchase sectional was told I could pick up from warehouse on Friday but would have to call make appointment. Called was told 2 pieces on backorder what??? And could NOT pickup on Friday.

Very satisfied

Our salesperson, Adela was very nice, was present but not obtrusive and allowed us to put together a package we were extremely happy with. We didn’t go into buy, but because we didn’t feel pressured and allowed to walk the entire store, we were able to decide while we were there.

Had a great experience with getting a new bed delivered today. The store itself was clean and the staff were friendly and helpful. After we picked our favorite bed, the sales woman walked us through box springs and bases and even set us up for a delivery only a few days later. Thank you! I’ll be back to the Modesto location when we’re ready to buy a new living room set.

Gabriel and Tarun where awesome great deals.

Had a great experience. Crystal was very knowledgeable and professional.

Don't trust these people. I spent 3000 dollars on a sofa set that is not washable even though Rick told me it was. He said the fabric was chenille which also is incorrect. The in store price is way more than the price advertised online for the same items at the same store.

Loved the store and the furniture. They could have a little bit better displays and not so crowded or pushed together.

My salesperson Josh went above and beyond in showing me all leather sofas and sectionals. He really listened to what I was looking for and was very patient with me and took his time showing me all features of sets I was interested in. He went above and beyond to answer all my questions and I feel confident I was given the best value for my money. I will be back for dining room furniture and will request Josh as my salesperson.

DO NOT BUY FROM ASHLEY Furniture,the quality of furniture is no good and warranty does not cover any damage

Do not but Purple mattresses there. Even though the brand offers a 100 night guarantee and encourages you to try the mattress for 21 days, Ashley furniture is in the business to screw you over. I thought they would honor Purple’s policy but no, they use contracts against you.

Furniture is cheaply made everything I've bought here has ruined in less then 6 months . Sales people are liar to . I was told I bought a leather couch lol that definitely wasn't leather. Will definitely just be purchasing through Wayfair in the future . Cheaper and better quality stuff.

Great, friendly, helpful service!

DONT BUY ANYTHING FROM THEM . me and my boyfriend bought a 1600$ couch from them and it came damage!!!! The arm was damaged and had no cushen to it ! It came flat . I tould the delivery driver he said if we call they will give us a new one ! So we kept it this was 3 months ago still no new couch and they give us the run around every time I call I tould them we don't want the couch anymore. They say they will call us back they never do . It's Messi yup my credit so I had to make a payment on it Ashley needs to make it right and give us our money back I'm getting the police involved this is so wrong of them worst place to get a couch 🤬🤬🤬🤬 To top it off I am adding to my review as I still have not received my money for the couch that I returned. I am beyond upset. This is unacceptable. I have been calling almost every other day just to get the money back

Jade was the salesperson that helped me. I was extremely impressed with her style. She listened to what I was looking for & then started showing me mattresses that met my needs. She had excellent knowledge of the products. She gave me all of my options from top to bottom but was not pushy in any way. I had been to many other places shopping for the same thing and came back to Ashley furniture because of Jade and Jade only as what I was shopping for could of been purchased at any of those other places. Great job Jade!

From the start I been having a bad experience. The Furniture was not delivered on time. Make sure to really look at the display furniture features because some stuff is not the same once you get it. Also, DO NOT buy their insurance its a total scam. I have a dinning set that I purchased through Ashley Furniture. I was sold this "Great insurance" was told it would cover stains, marks, broken parts, etc. This is a LIE they do not cover stains or fix broken parts. They start making excuses about cumulative damages. It is not worth the money. Don't waste your money.

Terrible customer service. $70 for delivery of a TV stand when I live 15 minutes away from warehouse. Then when I choose warehouse pickup they only are available a week later. Absolute trash company.

I advise anybody that's looking for a new furniture not to go to the Modesto Ashley store. I received my furniture delivery today The bottom of the couch is wood and it has 2 noticeable chips I went to the store and spoke to the manager he claimed that because it was delivered by a delivery company that they contract with and not directly from the store that they're not responsible for any damage. Nowhere is it posted in the store about them not being responsible. I was never asked to sign anything agreeing to their so called policy , nor did I sign anything when my furniture was delivered. My sales man didn't even support me. The manager claims a repair man will come and see if he can repair my couch . I spent ove 1400. 00 on couch and love seat and now my couch will get refurbished. So not good business!The first time my furniture was to be delivered they were a no show & they never returned my calls I was constantly having to drive to the store to speak to a human. PLEASE DON'T WASTE YOUR MONEY. My couch was poorly made the base of couch is longer on one side it over hangs the wood base , The fabric at the base where the studs are is wavy not straight like it is on the love seat

(Translated by Google) They sell pure filth, they don't work, I'm barely 2 years old with my armchairs and they've already broken three times, they come and fix them and they break again (Original) Venden puro mugrere no sirven apenas tengo 2 años con mis sillones y ya se me quebraron tres veses vienen y los arreglan y se buelven a quebrar

The worst decision I made shopping at this store. Change the delivery date own there own to 2 months and don't tell me. When I call back. They can't find my order number. Customer service doesn't even have any ans about the changes. Never shop with Ashley. Same thing happened with my friend, delivered the dinning table but not the chairs.

Very good 👍 👏 👌

Don’t come to this Ashley I order 2 beds for my daughters and they told me they will come in 2 months I waited and one of the beds came Defected and I talk to one of the managers And they just giving me excuses and haven’t give me a response.

We aware that they will charge you for delivery and setup & tell you after that your item isn’t able to be set up and just leave you with boxes !!! & when you try to contact them , they have your in circles telling you to contact someone else . & they never answer when you call. The man who delivered my items said he wasn’t able to do it because they item I bought tends to break when being set up & they don’t like being responsible for it . Basically they sold me cheap furniture !!!!!

Worst shopping experience I’ve had to date. Bought a 2,500 dollar couch on January 2nd 2022 - may not be much to you but that is the biggest purchase I have ever made. To start this off, I was paired with a salesman who obviously was trying to make a quick buck. He lied saying the couch we purchased had clasps on each section to ensure it would stay together since it was a sectional. Nope! Couch spreads and comes apart even if you simply sit on it. He also lied about the delivery date. He promised we would have the entire couch within 6 weeks - we just received the last portion of the couch 6 MONTHS later. We went through the absolute ringer for this couch. First delivery date was in March, pushed to April, later in April, then 3 different dates were given in May. On the 3rd delivery day in May, the guys knocked on the door with a BLUE couch, really? Finally, in June we are given the correct couch. Now, I see a 60 dollar charge to my account with no notice - I just happened to see it on my credit report. I haven’t purchased anything since January - no heads up? I’ve called the store 8 times now, either no answer or the woman at the front puts me on hold for 20 minutes. Why was I charged an additional 60 dollars? I’ve paid the couch in full, I have receipts. Why can’t you answer the phone or figure out what I am being charged for? This store is a joke, no one knows anything and I feel like I’m being scammed.

AWFUL! TERRIBLE! NOT WORTH THE HEADACHE!!! UNPROFESSIONAL! SLEAZY! I am so disappointed & disheartened as my family has been using Ashley's for years. Unfortunately, I would NEVER go back & want to return the sofa's we got! We loved our initial sales associate, however, when she left for the evening, her co-worker who was sleazy as hell, approached us saying "I received a text to take care of you." We kept saying "we know you're closing and we have an appointment for tomorrow." He closed the doors, gated them up, and was pressuring us to sign up for a credit card & buy "right now." We finally put our foot down & the ONLY reason we went the next day was because we are people of our word.The next day....We told our sales associate what had happened & she was so apologetic & embarrassed. Apparently this sleeze ball has done this before. The SALES MANAGER was trying to give us our couches for $400 MORE THAN the sticker price saying, "well I helped you yesterday so that's all I'm going to do." WE SHOULD HAVE WALKED. Our sales associate asked us to come back AGAIN to speak to the store manager. At this point, we were thinking, maybe we will get a deal.... -__-THE NEXT DAY.....We speak to the store manager who was nice, however, she gave us a measly $100 off for the "minor inconvenience." The prices on the furniture were still not correct & we had to fight to get anything off because they kept saying, "well we don't know how much we can give you because it's not the end of the day." such bull! WE SHOULD HAVE WALKED - LEARN FROM US!We were dumb & still purchased the couches. Upon delivery, they did NOT have all the parts, WE STILL DON'T AND IT'S BEEN A MONTH & the delivery drivers BROKE OUR TOILET PAPER ROLL OFF THE WALL LEAVING A LARGE HOLE AND DID NOT SAY A THING!!!!!! Had they said something, we could have dealt with it. Oh no....that's not the Ashley's way. So we called customer service who were DEMEANING, RUDE, INCOMPETENT, AND SO NOT HELPFUL!!! NEVER AGAIN WILL WE EVEN STEP FOOT NEAR THIS STORE! WE HAVE TOLD EVERYONE NOT TO GO THERE (which was dumb on Ashley's part because we know a lot of people who were looking & they refuse to go there now). GO TO LIVING SPACES IN MANTECA IT'S WORTH THE DRIVE I PROMISE!!!!

Nice place but unprofessional staff…..communication with customer not good at all so disappointed and also they judge people so fast

TERRIBLE CUSTOMER SERVICE DON'T BOTHER JUST BUY ON LINE WHAT ISN'T IN STOCK IN STORE OR ON LINE. CALLING, FORGET IT RINGS FOREVER THEN ON HOLD TILL CLOSING. it's a joke show!

Our sales associate was completely unprofessional, wasn't listening to my concerns regarding my toddlers first big boy bed... mainly the drop so I couldn't get a 12" or 15" plus foundation bed set because you add a frame extra that's a huge drop... she kept giving us these big thick mattresses. Finally I said thanks but I can't let my son fall 42" to the floor if it happens so where leaving. Then she started showing us low profile beds by that time I was done.... anyone ever shop w a 2 year old? No one wants to spend 3 hours being dragged around....

We got charged for a different sofa than the one we showed the salesperson. It was around 600 dollars in store but the one they sent was 800, and they would not refund us because we had signed the order already. The wrong sofa was added by the salesperson and we didn't catch it because we already were having such a bad experience. They could have at least made an effort to set things right.

We told the salesperson that helped us that we were on a budget and he proceeded to show us all the very expensive things. We later realized that they had charged us 200 dollars more for the couch we bought and they refused to refund that money. We will never shop here again and I pray that this company goes out of business so they can't give anyone else a terrible day.

They had an awesome selection of bedroom sets. John Riess helped me find the right bedroom set for my granddaughter.

Hi, My experience has been horrible with this store. I purchased a whole bedset including bed, mattress, night stands and dresser. The sale person Jose and the store manager encouraged me to order the items in separate orders, so i can receive item soon. I ordered the items in the store in 09/2021. So far i received the dresser, night stands and mattress. It has been 7 months, and i am still waiting on the bed. When i try to go to the store and complain about my order, no one helps. The store manager or the sale person won't even bother coming over and speaking to me, only the girls in the front would just keep saying, "we can't do anything." I can not get hold of anyone from corporate either. Every month i receive an email stating that i will be receiving my bed and than receive a call saying that i am not. When I try to cancel the order and return the items, the employees says that we can not return the partial order deliver as it has been so many month. I do not know what to do. I can not cancel just the bed as what i am going to do with the item I already have received. I do not recommend this store and never trust the employees. DO NOT EVER LET THEM TALK YOU INTO GETTING YOUR ORDER IN SEPARATEL ORDER OR DELIVERY OTHERWISE YOU WILL BE STUCK.

Sales Assiciate Serita was great. Knew her product and made the our purchase easy. However, when we walked into the store, another associate made a silly/stupid comment about my biyfriends height. Totally inappropriate, and Ashley almost lost a sale.

60% pressured on buying stuff but great place with great deals

Good

I ordered from Ashley home store and I feel like I'm getting the run around about my real balance. I picked up my merchandise in October of 2021 . I am always on time with all my payments! When receiving my first statement it was almost $300 more than what they told me my statement balance was going to be. I have tried calling and getting it resolved but nothing has been done. I honestly will never be purchasing from them ever again..

Big thank you to Josh and his manager! Definitely recommend you asking for Josh, he and his manger gave us the best deals on our bedroom set and new mattress!

Horrible customer service. I wouldn’t shop in store or online. This company is terrible in every department!

Bed Bugs!! We purchased a rocking recliner to rock our newborn to sleep. We picked the recliner up at the Ashleys in Lathrop Warehouse. After two days, my husband and I started getting unknown bites! We found the bedbugs on the recliner! Good thing our newborn didn't get bit. We can't even get a refund on the $500 recliner that we can't even use!

Beaware of the sales people in this store, especially John. He followed us around everywhere while we there, which was very uncomfortable. We ended up purchasing a 3 piece set, and he told me that If i didnt like it i have 72 hours to return it. I just had it delivered a day ago , and I wanted to go in and purchase the ottoman that went with the set, and I noticed online that is was MUCH cheaper then when i purchased it not even a week ago. I went into the store to purchase the ottoman and let them know i found it cheaper online and if i can get the refund of the difference, They totally flipped the switch. The manager was extremely rude, the sales associate John lied to my face as well as the managers face when i told him he told me we can return it if something happened. But they were not helpful at all. They already got my money so they did not care about customer service after the sale. I have shopped here many times as well as many family members but I will never shop here again. WORST customer service I have ever seen. BE AWARE do your research before you get there if you are gonna purchase from here. I can see why the store has a 2 star rating. Horrible people work here from associates to the manager. I never seen such horrible customer service. Go online and purchase, its a lot cheaper and they dont MAKE you get the warranty as well.

Worst possible place to buy furniture. Sales people say anything to get you to buy.I spent 4000.00 for a sofa on 1/1/22 with them telling me would be in in 4-6 weeks. This is the third delay after setting up 3 appointments and just not showing up. When ask to speak to corporate they give bogus number that goes to generic call center after guaranteeing it will go to "corporate" offices. Last three calls were over 55 minutes on hold with no pick up.Giving to attorneys at this point as the customer service and conflict resolution department of this company appears to be non existent and customer service company line is to lie and get off the phone in any way possible.If I can give anyone a recommendation it would be to stay away from these crooks like the plague!

My fiance and I stopped in here yesterday, while shopping around for a bedroom set. It's a beautifully set up store, and the salespeople are very attentive. Very clean. Easy to locate everything. Very professional. My only complaint is that we would have preferred to look around uninterrupted, and the salesman felt a little too attentive. It may be that you'll think otherwise though. To be fair, shopping in peace is more of a personal preference. Otherwise, it was a pleasant experience.

John was awesome! He helped so much and was even able to price match the online store. Will definitely shop with him again.

Adela was wonderfully helpful, no sales pressure at all, she definitely wanted me to b happy and comfortable with my choices

Help was quickly available

wasn't greeted at all for nearly 30 minutes when I walled in to buy. when finally greeted I wasn't really assisted at all but they gave me their promotion and walked away. the store was pretty much devoid of any other customers. felt unwelcomed so ended up leaving.

It took me over 30 minutes of waiting around to purchase a $20 item. I had to sign 5 papers just to buy a stool

PLEASE MAKE SURE YOU SHOP AROUND BEFORE GOING ASHLEY & IF YOU PURCHASE THERE CAREFUL WHEN THEY SELL YOU THE PROTECTION PLAN. I purchased different furniture items there and my dining set have for more 2 years PROTECTION PLAN but they do t want to covered to get it fixed. They send me a Technician and he said that if he put he’s products to remove a stain, he will probably damage the table (I’m assuming because is a stain what is supposed to be covered, but because is cheap furniture will get damage with good products to remove stains). They been making me call several times and I’m waiting for get my table fixed and they washed there hands saying that I can get that fix because have another damage for regular use….. The PROTECTION PLAN WASNT CHEAP AND DOES NOT WORK BECAUSE THE FURNITURE IS SO CHEAP. I learned my lesson and no more purchases from there, I think IKEA is cheaper and better quality. At the store they don’t explain all this, make sure they go through all PROTECTION PLAN BEFORE YOU GET IT.

Worst customer service ever. Would never recommend. I purchased a sofa and a coffee table set. The sales rep said the delivery time was 8 weeks from the purchase date. But few weeks later when I called customer care about an update and after staying on the line for more than an hour, I found out the table set was back ordered till March( 5 months from my purchase date).( No one notified me of this change in schedule, I discovered about this because I took the effort of contacting customer service) Online customer care rep said she cannot do anything about it so I had to go to the store again as the sales rep won’t answer my calls and the phone number for the store went to online customer care instead. I had to visit to the store and change my table set order to one which was available during the time my order was supposed to be delivered. They confirmed my order multiple times the day before delivery and cancelled it last minute without any prior notice. When I rescheduled my order for the following week, the delivery time they mentioned was 12-4pm. ( I paid extra $120 for the delivery and assembly so I had to make sure someone stayed home during the time of delivery, so I had my schedule planned accordingly)But I received a call at 9 in the morning that my order will be delivered in the next 7 minutes and they cannot change the delivery time. Their terms clearly state that customer will be notified 30-40 minutes prior. When I called customer care about the issue the rep was extremely rude and said you should be happy we are delivering it before time. Once again, I would never recommend this store as the customer service is the worst and they keep apologizing every time, but keep on making the same mistakes again and again.

Very poor after sales service. During purchase sales guy confirmed I can change the order to remove installation and get free delivery but next day when I called the store manager said they have stopped giving free delivery.

We recently purchased a new couch and Lin was great! She was very patient and helpful. Listened to our needs and helped us get financed. Definitely recommend Ashley Furniture and Lin!

I placed my order online!! The box delivered to me damage and the item itself also is damaged. After several calls and long time wasted awaiting, they told me to take it to donation stores and send them the copy in order to get my refund. I don’t recommend you buy online from Ashley please don’t waste your time and money.

They’re friendly but only thing I would change is the help of the people that work there. One of the ladies who insisted on helping us was very pushy and followed us through the story trying to sell us so much but didn’t give us space to breath and to shop a little before bombarding us.

Nice furniture. My biggest complaint is if you are in a wheelchair ♿ forget going in here. It is really hard to move around in order to look at the furniture. We had to ask to move pieces to get through. Then the sales people were not helping or helpful at all. Most just looked at us like they were mad. I do not know if they were having a bad day or what. But it made me feel bad for even going in the store. If your not handicapped you will do fine.

Nice store with plenty of furniture the staff was helpful without being pushy

Very sad! Ashley sent a technician to our home, He said they won't do anything because year warranty is up, but I called b4 year warranty was up about the one recliner board breaking and they did nothing!Look at how my so called leather chair peeled.I paid more money for the so called best recliner in the store.They last one year if that.Very terrible company.Buy Lazy boy!

Got some stools. They have a variety of furniture. Nice place

My rating is on the purchasing experience and not on the quality of the product thus far as I have not received the item I purchased. I was informed that the couch I wanted was in stock at their warehouse and when I called to schedule a pickup time I was told that the item would not be in stock for almost a month. When I called the sales associate back I was told they would look into it and I would receive a call back. I had not received a call back so I attempted to contact the associate again and no one picked up. So I am highly dissatisfied with my buying experience.

My Goodness, there's having 55% discount in sofas, sectionals and chairs.

Worst service ever! I had to cancelled my order and was waiting on my refund and still havn't receaved nothing then they gave me a paper that says refund processed no refund after 30 days 👎Still on the Claim with my bank no refund was processed like they said..

The customer service at Ashley’s is amazing. They are super friendly and super helpful even when it gets busy and stressful. They really care about helping the customer in the best way they can. They reached out to me as soon as they figured out what was going on with my orders and even took care of me for the inconvenience. The girls in the front are super friendly and nice they were reaching out to the third party for me and sending out emails to get me my order because that’s how much they care. Life happens but Ashley takes care of you.

I came in here looking for a couple of items and what I received was way more just the furniture I was looking for, Julyssa was a complete gem and went above and beyond to make sure all my needs and wants were met! I wouldnt just recommend my friends and family but anyone out there looking for nice furniture and great service.

Worst place ever to buy the furniture, don't waste ur money n time , they show something n send something.. I came to New home they sent me all damage furniture , they don't even answer the calls , very bad bad bad experience n very bad bad service, very bad product worst place ...

We went in on 10/08/21 and were immediately greeted by Julysa. She helped us throughout our entire purchase. She was so patient and kind especially with us having a toddler. When it came to savings, Jose the manager really helped us! He was also amazing and was a great along side of Julysa. I highly recommend Ashley furniture and be sure to ask for Julysa.

No I don’t recommend this Ashley furniture. Out of all the employees there, there was only about 2 that originally helped me and were about the customer, that was Rick and the female manager. Yesterday I went in to potentially another bedroom set but one of the employees there kept his answers to a “yes” or “no” basis without trying to find a solution or explain in detail. Then he was more concerned with trying to convince me to get a temperpedic bed through him because that will somehow help me. Just not the type of service I’d want again. Thanks to Rick about a month ago and his kindness and great customer service, I’m still willing to come here. Just watch those certain employees who are pushy and ask for Rick.

Excellent service - Derek was very personable and addressed all of my concerns. I highly recommend this Ashley’s location.

I purchased a $3500 couch from them and when the couch was delivered to my home the people who delivered my couches STOLE from my home . I have video proof of this and it’s been a week since they were suppose to resolve this issue and still haven’t . Terrible customer service . Do not buy from here . I literally have video proof of them stealing from my home and have done nothing to resolve this issue . I will post video on here so you can all see how ASHLEY HOME STORE employees STOLE property from my home .

I purchased a $3500 couch from them and when the couch was delivered to my home the people who delivered my couches STOLE from my home . I have video proof of this and it’s been a week since they were suppose to resolve this issue and still haven’t . Terrible customer service . Do not buy from here . I literally have video proof of them stealing from my home and have done nothing to resolve this issue . I will post video on here so you can all see how ASHLEY HOME STORE employees STOLE property from my home .

Worst Service i have ever received from a Furniture store especially coming from Ashley's, since when do they deliver your furniture to your door and just leave it there, I'am 9 months pregnant and neither of the 2 delivery drivers offer to help bring it my couch just dropped it off & left. Wow i will never purchase from here again.

Very clean, xcellent help,,Great amount of furniture. Reasonable prices

Absolutely amazing customer service from their manager, and I wish I could remember his name specifically. Today I went into the store frustrated because my bed was delivered broken twice. This obviously is not the store's fault, instead the warehouse's fault, but you have to go to the store for the customer service. The manager was absolutely amazing in helping me schedule a technician, and even went above and beyond by giving me a gift card to cover the shipping cost, since it was damaged twice. I was very impressed!

PLEASE DO NOT SHOP HERE!!! YOU WILL REGRET IT. So I went in to place and order we left to think about it they called us back after the store had closed the “sales manager” said he would give a big discount if we did 2 yr financing as opposed to the 5 yr promo they had at the time. He took $200 off and did not honor the half off price for again the sale they were having. We really wanted the furniture so we got it anyways. I called to change delivery date as we we’re getting keys to our new home sooner. I spoke with a women on the phone she advised they can deliver Monday sep 1st (holiday). I did not get my furniture on the new delivery date. I spoke with a male he said there is no notes regarding my call. I said fine we will keep same delivery date. I called and spoke with “store manager” or whatever the highest lady there is and she was offered $100 off my almost $6,000 order for “inconvenience” because I called the “call center” not the store she did not know how to read the notes that were left. I mentioned the right thing to do was refund the delivery fee as I did not get the delivery on the date I was advised of. After discussing she offered my delivery fee in gift cards. Delivery day comes they provided a time frame from 2:30-6:30 we get a message at noon stating arrival time is in 10 min my husband rushes to new house and waits over 2 hrs as they did not show up in 10 min. Delivery time come they guys threw the furniture off the truck they came in to “assemble” but we’re actually unable to assemble because on one end there were no brackets to connect the pieces together on the other side the brackets did not like up. We ordered a sectional and received a single chair. In the end they advised they could not give us the product we originally wanted and agreed on because the salesman did not know his products. We cancelled the order and offered to return gift cards as we did not want them any longer the sales manager advised we are welcomed to keep them. Later that week we went in to purchase a desk and the store manager refused to accept our gift cards it was the least they could do. This store is an absolute joke. I will never shop here, recommend this place and will always advise to shop literally any where else. The store manager was raising her voice at me on the store she was trying to provide false information. We did end up getting the desk for “free” however they were suppose to honor the sale price online and we wanted the furniture protection and we would pay the difference. She did not provide us the option when she “placed the order” she just zeroed out the price and was absolutely awful at her “service”.

The Modesto CA store provided a very friendly atmosphere. Jennifer was my representative and she was very helpful with lots of knowledgeable about their furniture. Thanks again and yes I will return for something else I had my eye on.

I visited Ashley Furniture in Modesto, CA on 8/19/21. I was looking for a dining room set. My sales person, Casey Aviles was amazing. He spent a long time with me helping me to get just the right deal. This young man is thoroughly knowledgeable and I highly recommend him. AND...the best part of my experience is that my delivery date as stated that day was kept and not delayed. Most Importantly I absolutely love the set I chose. Thank you Casey Aviles

Bought a chair there last July, paid cash for it. We were going to pick it up from the warehouse, but changed our mind about it. So we canceled the order the following day. They will not issue me a cash refund. They said they have to mail me a check for my refund. It's been almost 2 months and I still have not received it. Called the store and customer service several times and NOTHING!!!! Not helpful at all. They're so quick on taking your cash but it takes them forever to give the refund back. They just lost a customer..

I was looking for some living room furniture and just happened to go to Ashley's to browse. They were having a big Labor Day sale and I found exactly what I was looking for in minutes. I had been checking out furniture stores all day and the sofa set I found was the best I'd seen in the area. The sales rep. Adela Parga was very nice and helpful. She went the extra mile after we had added up the price and checked with her supervisor and I got an additional discount from her. I'd definitely go back again. Thank you Adela. Good job.

I would give them a 0 if I could. They have messed up my order 8 times since February, tried to tell me it was my fault that they have horrible communication and don’t know how to do their job correctly. I will NEVER buy anything from them and I warn you now to stay away.

(Translated by Google) The worst of the worst do not comply with the deliveries I give them 1 star because you can not less (Original) Lo peor de lo peor no cumplen con las entregas les doy 1 estrella porque no se puede menos

Didn't get a chance to go back Sat. Was approved then Lydia bo more emails to me I need to know,I need a bed,boxsprung,Frame,not metal,head iard,Dresser

The customer service is outstanding and my concerns are addressed in professional way.

Lin was amazing! My father and I had no idea how today was going to go--the stress of moving is hard enough, but trying to fill an empty house with stuff to make it a home? Impossible. That's why we did not have much expectations when we came in Ashley HomeStore....BUT I guess we had nothing to worry about! The selection is great, and we were greeted and taken care of immediately by Lin. She helped us through the whole process and I am certain we would be lost without them! The service was 100%, the location was filled to the brim with tons of styles and selections--it was almost intimidating... in a good way. My only concern about the place is that it is a little hard to navigate since there is SO MUCH ON THE FLOOR. I mean, it is a great thing to have such variety and options, but when it started to get busy it was very hard to navigate around the store. Nevertheless, we had a really great experience here all around. If you need furniture, this is the place to go!

Very disappointing experience. We went to the showroom in mid-May to look at a reclining sofa and loveseat set. By the time we'd left, the sales associate had talked us into purchasing a package with a lot of extra pieces (rug, end tables, lamps, etc.). The extra pieces would've been put to use as we have two adult children setting up new homes/apartments and it was a "good deal." The order was supposed to arrive within a 6-8 week time-frame (not the 1 week on the website), we were told due to COVID-19 backlogs in the construction and shipping of Ashley products, but not an unreasonable time to wait. In the meantime, we removed our old broken furniture with the hopes of sitting on patio furniture for only a brief time. Not so fast! The order did not arrive in late June as projected, and kept getting pushed out because some of the "extra items" in the order were still back-ordered. We requested partial delivery several times, but still couldn't get delivery of our furniture. Our patience wore out when delivery was pushed to late October, 5 months! We cancelled our order and requested a refund. Even giving a refund proved to be challenging for the staff at the showroom to understand. We would not recommend Ashley Furniture to anyone!

Great customer service in store

Purchased king matress frame that was installed terribly. The frame was broken, legs of the frame had holes, middle support was not leveled and the actual frame was bigger than a king size bed that was purchased. The mattress sunk in the unsupported middle frame of the bed. We called customer service to have the bedframe replaced or receive a refund. We had to wait a few weeks for someone to come and assess the bed frame. Customer service was not supportive because they would not assist with replacing the frame forcing us to sleep on an unsupported mattress that caused my wife back pain. From Quang Tran

The delivery department is the most incompetent I've ever seen. We ordered a sofa and a bunk bed and the bunk was supposed to be delivered while the sofa was coming at a later date. The first delivery showed up with the sofa instead of the bunk and only 1/2 of the bunk. So we rescheduled for the following week for the bunk. The second delivery shows up again with only 1/2 of the bunk. So my son has been without a bed for 2 weeks and customer service won't do anything to rectify the situation except reschedule again for another delivery. Completely unacceptable! Will never shop here again!

Great customer service they do try to sell you what you need

Great customer service. Had the items we were looking for in stock unlike previous store we had visited. Definitely would recommend for your furniture needs.

Don't waste your time getting their warranty!!!They swear that it covers everything and then next thing you know warranty doesn't cover a cutt on your couch!

Don’t go here. You shop in store and they make mistakes on what you wanted. When you don’t get what you paid for they tell you “You signed already, we can’t take it back” Sales rep i dealt with was nice but failed to explain I won’t be getting what I see in store. Don’t waste your time you might as well go somewhere else if you just want a couch. Don’t come here looking for a sectional they’ll just send you a regular couch and tell you nothing can be done and you’re stuck paying for something you could have gotten anywhere else.

I felt pleasantly greeted no pressure to buy anything the gentleman was very attentive !! It was a pleasure working with him!

Better quality furniture for the price.

Good selection. The employees were very nice and helpful. I love my new dresser and nightstand!!

I purchased these pieces back in April, received them June 7. The same day called to make a claim on several problems & diappointments

Great prices, great customer service. Angie was the sweetest and VERY patient!

(Translated by Google) I called today asking about my item I bought my item in May and they told me I would receive it from October to November is ridiculously waiting I needed my item for a celebration. The only thing that happened is that the project was ruined. good service when selling the only thing that very frustrating shipping coordination you have to wait about five six months to receive it @ canceled order. (Original) Llamé el día de hoy preguntando por mí artículo compré mi artículo en mayo y me dijeron que lo iba a recibir de octubre a noviembre es ridículamente la espera necesitaba mi artículo para una celebración .lo único que pasó es que se arruinó el proyecto. buen servicio al al vender lo único que la coordinación del envío muy frustrante tienes que esperar aproximadamente cinco seis meses para recibirlo @ orden cancelada.

I had a very good experience. I had a trainee and he was very courteous and professional. The manager was awesome. He made sure the whole process went smooth.

Very good experience Very helpful and not pressured in any way helped us on what we wanted and didn't try to get us to buy higher priced furniture definitely recommend to anyone looking for quality furniture at good prices

I have had the worst experience with them! Not only did my living tables delivered sratched but when my delivery date they were suppose to confirm the time before they arrive they didn't my schedule time was between 3 pm to 7 pm so I took time off work to come find out they delivered earlier luckily my son just happened to be home early from work they came at 12 which would of been fine if they had called to tell me! I took time off work for nothing! My whole experience has been horrible won't buy nothing here again.

Good prices. Very good salesman

Bait and Switch Pricing. I wanted to have a full bedroom set delivered to my fathers home outside of Redding Ca before he returned from my home. I tried to place the order on line. It was rejected due to his rural zip code. I called the Redding Store, I was instructed I would have to go into my local store to place the order because the delivery out of Redding is possible but, only once a month. No Problem, took my wheel chair bound father to Modesto store to see the set and place the order. Modesto Store is not accessible inside for a wheel chair, the bedroom set was not on display, he could not get to the mattresses. So, the sales person shows us the computer screen, we tell him exactly what we saw online, he brings it up, we say the prices were different on line, he says it will be adjusted. After he writes it all up, the manager has to approve every step of the process, they both tell us "its half off", good deals etc .., After two hours, we are finished, my father is exhausted, We go home. The next day we recap the receipt and note we were over charged 631.00!!! When I called to dispute this, I was told WEB pricing is different than IN STORE pricing. They will NOT honor web prices, they will not honor Price Match or Price Guarantee. It is up to the store manager discretion to modify pricing. Its a scam!

While you are a potential customer, the service you receive is great. Obviously the goal is to make you feel comfortable to so you can buy their furniture. And I did. Once I received my furniture the customer service went out the door. I have been having issues with a table a bought, and it's been a month and I they still haven't resolved the issue. I also ordered additional recliners and the delivery date was set, no one called to confirm so I did. I confirmed the delivery as one should and still they said the didn't get the memo. My furniture was delayed. Manager 'gave' me a discount on delivery fees, but mind you I was never paying delivery fees in the first place. I am not one to complain, if you find me on Google Reviews you will see I only review places that I love. If I could I would return all my furniture (almost 10K) back and never deal with Ashley's HomeStore again. It has been a too stressful to say the least to work with their customer care. I can't imagine what it would have been if I didn't purchase the warranty/insurance, I am sure I would be crying under that darn table. This is a shame of customer care. I would not recommend anyone to shop at Ashley's.

They care more about taking your money than about you being satisfied with your purchase. Very poor customer service from a condescending management who lies to their customers. Don’t go there. Will never recommend or return

Will not honor promotional financing, if you price match. We price matched from ASHLEYFURNITURE.COM! Also, the delivery and protection plans cost more at this "Brick and Mortar" location, than online. Was lied to by a manager Sure feels like a Bait and switch, since the current promotion was 50% off and 60 months interest free. Would only give me 12 months free interest, because " that's what they decide". Was also told if I had my ottoman delivered via FedEx instead of paying more for home delivery, they would not let me return it. Very disappointed!

Been to several stores in Modesto, Turlock and Sacramento. Found what we wanted at Ashley's in Modesto. Salesman Gabriel really helped. Thanks to him we bought a nice leather sectional. Also a second sales person also helped us complete our purchase. Also very helpful. Thank you

Love the products, but the rude, care-less staff are the reason we probably won’t go back, and that’s after spending almost $6k in the last 3 months there.

I went in here with intent but not set in stone I was purchasing. They had great deals, we spent well over an hour trying sectional couches and John was SUPER helpful. Always near to answer questions but gave us space to comfortably try the couches out. He wasn’t pushy but very knowledgeable. I knew he was the salesman I wanted to have! We got a lot of help from the sales manager as well. She even helped us get an extra deal! Overall very nice people there and the first of our two deliveries went great!

Rick & John are awesome!

My sales person Chrystal was awesome. Very attentive and helpful.

Such a great experience! Serita helped us when we walked in with no pressure at all to buy. We found the exact Bedroom set we wanted and with a little help from the Sales manager Mandeep, we were able to secure the deal. Will definitely return for any other furniture needs.

I bought a new small sectional and I luv it. The staff are nice and friendly.

Our sale Rep was great. Very helpful and knowledgeable. Good Job Josh.

Customer service is terrible. i got a sectional very nice sales man help me with it had to be ordered which no problem everything seem like it was going fine. after about 2 weeks. I get the sectional its damaged i get given a appointment for a tech to come out which he did after about 2 weeks just for him to say if u keep it that way u will get a discount . so then that started i been wait for over a month to hear anything about this matter. I keep getting told many different things when i call or chat with customer service i will not be getting anything else from this place.

It was a good experience, but wish the delivery time was sooner

(Translated by Google) The most deficient and frustrating service that a company can give is Ashley almost 6 months to send an article to the shame I should give them, rather they should even compensate me, when I went to ask about my article they insulted me in the Sisk Road store in Modesto and the manager being there did nothing, without an insult to ethics (Original) El servicio más deficiente y frustrante que una compañía puede dar es Ashley casi 6 meses para enviar un artículo hasta vergüenza les debería de dar, mejor dicho hasta me deberían de compensar, cuando fui a preguntar por mi artículo me insultaron en la tienda de Sisk Road en Modesto y el gerente estando ahí no hizo nada, sin un insulto a la etica

Great selection

Mandeep the manager and Joe the salesperson were very helpful. We brought a lot of stuff for the new home. They helped us on Saturday night and even stayed after hours to finish our order. But the store manager was not happy with them helping us on Saturday night and was annoyed as she wanted to go home. On Sunday we went back to make changes and to buy more stuff. We overheard the store manager telling Mandeep why did you gave us the extra discounts and other things. She was telling Mandeep all this on the store floor in front of other customers. Which didn't felt right and we almost were going to cancel our whole order but we didn't do it as we felt bad for Joe, who worked hard.

La peor decisión que he tomado fue comprar una sala aquí 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️fui con mis medidas la persona que me atendió me dijo que si cabía y ho sorpresa No cupo ,fui a la tienda de regreso el mismo día y No quisieron ayudarme dijeron que por que yo la recogí , pero tuve que hacer eso por que su fecha de entrega era demasiadoooo larga 😒 ni si quiera quería el dinero de regreso sólo quería un cambio por otra de tamaño correcta y solo dieron un rotundo No 😠 pague por ella 1,600 dólares 😠y otra cosa la actitud de algunas de las personas que trabajan ahí la verdad deja mucho que desear 😒No la recomiendo para nada ...

We had a lovely experience at the Modesto store. Crystal was our sales representative and she was absolutely amazing!!! She was attentive, and gave us every option available before we made our decision. She also kind enough to take what we wanted up with her manager Geri (sp?) Who then gave us a killer discounted deal for buying multiple items. They dealt with our undecisiveness and silly jokes 😂 Would highly recommend looking at Ashley for your next purchase, and if you can, ask for Crystal!

Crystal was simply amazing! She made our purchase a breeze without tying to be pushy or anything we were able to get what we wanted and get one heck of a deal. 2 living room sets one as a sectional and one as a sleeper sofa with queen mattress, our California king temperpedic mattress with the adjustable bed frame all for a great price!

This store is beyond disorganized and completely full of employees that just lie to you try to keep you as a customer. They give you the run around on delivery dates and never deliver the furniture on the date they say they will be delivered. It’s surprising that they’re still in business with how they have people back and forth lying to them! Go anywhere else. Ashley’s is the absolute worst place you can buy furniture from!

The worst mistake I made by purchasing from this store.

Really nice selection of furniture from basic to deluxe. Friendly staff, free financing for a couple years if you'd like. Very happy.

I had been looking online at a few different furniture stores, Ashley being one of them. Delivery dates were all over the place with all of the stores. We decided to go into Ashley and they had the set I had been looking at online. Delivery for the bed and mattress were within a few weeks. The rest of the pieces were a little longer but that was no big deal. Casey was great to work with. Showed us our options and even made recommendations. When we made our final decision, the process went quick. Can’t wait to set her room up.

Purchased a kitchen table from here and didn’t even last six months before It started coming apart and the wood started warping and peeling. Paid for insurance and they just give you the runaround and never call you back. Paid way too much for a table that only lasted six months. Clean as directed, horrible experience & Furniture.

Warm and welcoming, Adela happily greeted my wife and myself at the entrance. Adela was helpful with the sales of the day and what options were available. My wife and myself were on a mission for a specific type of couch and we were able to walk around freely without feeling that seller pusher vibe from anyone. Once we hovered over a winner Adela came over and asked if we wanted any info.Adela and her manager worked together to get us the best deal and coverage for our couch and after confirming the right couch, we able to be in and out in under 30 minutes. As a nervous new buyer of home furniture, it was a great experience over all.

We went to Ashley's to get a couch and love seat. We have a 20 year old Ashley couch already and decided to get another. We worked with Josh. He pointed out that the couches and love seats were virtually the same price, so we bought two couches instead of a couch and loveseat. It was a great shopping experience with a friendly and patient sales staff.

Never buy anything from Ashley modesto. They never answer their phones if you have any questions about your purchase. Table arrived damaged and couldn't get a hold of anyone. Had to drive back to the store just to ask them a question.

I made an appointment to go into Ashley Furniture Store in Modesto CA on 3/20/21 met with Gabrial C, Salesman. I brought in a screen shot of the sectional sofa I wanted and had been searching for and was told there were 2 in stock. The sofa I wanted was the SAVESTO WHITE 3PC SECTIONAL. I provided Gabe with the information and he placed the order which initially was for the Charcoal Gray . I called him about an hour after I placed my order to ask him to change it to the White instead, He stated he would have his Mgr take care of the change. My sofa was delivered today 3/25/21, I allowed them to set everything up, I had to sign for the delivery and when they left I looked at the sofa and noticed it didn't have the 3 sections that there was only 2 so I took a photo and looked back online and found Gabe had ordered the SOLTREN sofa not the SAVESTO . I texted him a photo and got no response so I contacted the store and was told by Marlene that since I accepted the sofa it can not be returned. She said she spoke with the Vanessa Sandoval, Reg. Mgr and Jerry Heath, Store Mgr . All my invoice said was a sku# and sofa in the description. After I provided the name, sku and print shot of their site to the salesman who was responsible to enter the correct information...just to get a couch I didn't order. NOT TO MENTION THE SALESMAN NO LONGER WORKS THERE...I WILL NEVER PURCHASE FROM ASHLEY FURNITURE STORES AGAIN. ALL I GOT WAS A SOFA I DIDN'T ORDER AND NOTHING BUT A SORRY FROM MANAGEMENT!

I am currently getting an attorney as they are complete fraud... what you sit on in the show room is not what is delivered...if you ever get that delivery...I bought my couches 1/10/2021 they told me 5 weeks.... so middle of february... nope they changed the delivery date at least 5 times only to finally deliver the couches on 2/26/21....oh there’s more... I only received 2 of my 3 items.... and one of the items brought into my house is defective....oh there’s more... they were going to send a tech out to look at the couch....but you got it they rescheduled that as well. If I can change at least one persons mind about going to Ashley’s this review is worth it... just look up lawsuits against Ashley furniture and you will understand. Cheap furniture for quality furniture price...pleaseeee take your money elsewhere.

I didn't like the attitude towards myself and my spouse about getting lamps that I wanted. Such a scary upset reaction. Had to leave and quit shopping.

I've had 2 bad experiences here. As soon as I walked in I was followed by an employee who didn't let me look around at my own pace. I felt pressured to buy. They talk about sales but the price randomly jumps up instead of going down. I've had a much better experience at Modesto Furniture on carpenter.

Was given the run around on when my couches were going to be delivered I was told 3-4 weeks but dates just kept being pushed 4 months after wards. Manager promised a credit for the inconvenience and it was never reported. So we went to the store to get credit as we were promised but only to find out that Manger no longer worked there and the very rude and not helpful Indian Manger there would not provide credit even after speaking to our sales person that was there when the credit was promised. It wasn't until after a while of complaining we would bring corporate in that he gave us some of the promised credit. If you in the market to buy furniture go else where because this store will just waste your time.

STAY AWAY. We ordered furniture from them in October, saying it would be delivered in 3-4 weeks. After multiple delays, they cancelled the order, without telling us. Add to that - they are insisting that we drive back to the store to get the refund. Awful company, awful business practice, avoid frustration and shop elsewhere.

Worst customer service EVER! Management is rude. Been trying to get a refund on a voided order since Oct and here we are going into March and nothing! Horrible service!!! They don’t know what they are doing

Had some issues but were resolved

Good selection of furniture.

Very helpful...

Salesman was very helpful

Very expensive rude managers

Extremely rude Indian lady who is the "OFFICE MANAGER" and clueless manager, DAVID.  I came in today with my grandmother for a refund on a purchase she paid for on January 1st.  The order was supposed to be delivered on Jan. 20th and Ashley furniture never called to let her know of the change. Since then, the delivery date changed 3 other times to make it around February 17th. My grandma who already sold her other furniture decided that was way too long to wait and shopped around elsewhere. We came in for a refund and was directed by a nice salesman, Rick, to where the office manager and the manager, David, were sitting.  We were standing there for over 20 minutes and were not even greeted by either of the managers. The office manager, Indian lady, was making personal phone calls and the store manager, David, started helping another disgruntled customer who came in after us. He was acting condescending to her, it was hard to watch. I finally was able to get their attention by asking where the bathroom was. The Indian lady (office manager) was rolling her eyes and extremely rude. I was seriously shocked that these people work in customer service. 45 minutes later my grandmother was told she would get a check mailed to her within 7-10 days. Furniture Market down the street had the same exact bed, nicer couch and love seat for $1350 less than Ashley and it will be delivered BEFORE the order placed with Ashley on January 1st. Unbelievable! I'm not surprised at all to see other reviews with "rude Indian lady".

Horrible experience - I went in the store and they said they had a 50% off sale going on which is the biggest lie ever cause it all adds up to be the same. I was working with a lady and she was really nice she was going back and forth asking the manager for pricing help and coming back and telling me what the price would be for the furniture. It was taking a bit of time I had my mom in the car. However, we started working with the manager he was nice and helpful. Since, I had seen a bedroom set online I wanted to see if they can price match it from the online price. It was saying 2500.00 for the whole set but the manger told me the best he could do was 2800.00. So, I was working with him to lessen the price and behind him was a Indian lady don’t know her name who kept mean mugging me and staring at me. Then she gets up and says “there’s only so much we can do” and shakes her head very rudely while saying that to me. I replied to her and said “but I’m not working with you” she then said “what” and kept staring and I said “I’m working with these two not you” . I honestly don’t know what her problem was she was very rude. She should never butt in when I’m not even working with her. I would take my money else where! Hopefully she’s happy now she cost them a sale with her loud mouth!

My first and worst furniture buying experience the manager told me the wrong delivery date, I paid over 200$ for furniture set up and when my furniture was dropped off the completely refused to do anything, Then my dresser came with the wrong parts and they were pretty much no help whatsoever and very rude. I wanted to return everything and go somewhere else but they aren’t accepting returns. And now I’m waiting ages to get a technician to fix it. STAY AWAY!! Not worth the hassle. 👎👎👎

geez I wish I would of read these posts before purchasing are bedroom set back in October that still has not been delivered they can't even give me a date. The salesman failed to mention it being out of stock. I don't even care if its out of stock there is no way it takes 5 months to get furniture. I will never ever purchase another thing from them. people go elsewhere!!!

Stay FAR FAR away from Ashley home furniture. They aren’t excepting returns or exchanges for any reason during to “COVID-19”. We bought a dining room table from them and were originally going to move into a larger apartment, but something came up and we ended up moving into a smaller apartment. So now the table is to big. We never opened the table or anything, everything is still as it came. We first called Ashley customer support, they said to ask the store and they can approve it if they choose to approve it. We asked the manager “Mandeep” and he said he would accept the exchange, so we pick something out and they created a case and gave us a number. They told us it would take about 1 - 2 weeks and they would call us. They never did. We went back to the store and they started playing the COVID-19 card, told us no they can’t for any reason. The manager allowed the front desk people to tell us instead of himself. We had to ask for him even though he was right behind them just standing there listening. These people are flip floppy and they lie. So many people handle the UNOPENED BOXED UP MERCHANDISE before we get it and because it was delivered to us all of a sudden it’s untouchable. HOW DOES THAT MAKE SENSE. THE ITEM IS UNOPENED. Worst place, worst company, they don’t work with you. Nor do they care. Also the front desk ladies are kind of rude which isn’t appreciated.

Purchase a bedroom set on 10/10/20 I figure it will take about a month to receive my furniture well I received on 12/12/2020 parts on boxes which are still in the boxes because not all the parts arrived to put everything together so I called customer service they sent me to another customer service witch they sent me to another customer service just have me go in circles I try to call corporate and guess what they sent me back to costumer service so I went to the store in Modesto were I made the purchase and pay cash for everything and they promise to get on it and it’s been two weeks my recommendation is stay away from people that promise everything and deliver nothing and one more advice if they take your items and it’s not complete don’t sign for it until you have everything because they won’t take it away even if is incomplete