Ashley HomeStore Modesto, CA
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
Rick is the man you want to see. He is super friendly, and very helpful. My husband and I felt extremely welcome when walking into Ashley's. We will definitely be purchasing a lot more furniture from Rick.
1 star for phone service. I ve been on hold way too long for a "furniture" store..ya ll ain't t that busy to answer a phone. Also the worst on hold advertisements I ve ever heard....just a constant NONSTOP annoying voice repeating herself over and over shoving products down ur throat.
Rick took the time to listen to what we wanted and provided a great selection of sofas to choose from. He was very knowledgeable. Definitely ask for Rick. Jerri the manager was also very nice and professional.
Great Furniture and Great Service
Great customer service from John Reiss. I went looking for new bedroom furniture. He wasn't pushy and just trying "to sell me something". He listened and answered all my questions. I wasn't sure on some of the size of furniture I was looking at and went home to think and measure to make sure it was all going to fit the way I needed it to. I did go back the next day and purchase from John the set I was looking at. Great selection of furniture and customer service! I will definitely be a returning customer.
Nice attentive staff good selection
We have been to this store for about 4 times now over the past year. Their customer service is horrible and they do not treat their customers equally. I went with 3 family members and not one retail person came to greet us or ask how we are doing or if we need any help. Whereas, I saw other families walking in and were attended by the staff as normal.
I went down to purchase two recliners. After having issues getting thru to there warehouse for 2 hours I decided to call Ashley's I was put on hold for 50 mins and decided to hang up and call back. She said please hold. I decided to drive down to the store well waiting on the phone.. Spoke to the greeter to let her know what was going on & to show her 25 mins later i'm still on hold. She said to go around to the desk & talk to customer service. I explained my situation to the lady at the desk and showed her I was still on hold for 25 mins not including the 50 mins before. She had an attitude & said well i'm the only one answering the phones. I said well I have been here 5 mins & the phone hasnt rang and i'm still on hold I showed her my phone. So she decided to lift her phone up and then hang up On me. I was still on hold now 30 mins. I explained the situation about the warehouse she said well just like me they only have 1 person too. I told her that the number keeps saying incorrect number and I have been calling for two hours She said you need to keep calling... So I pushed the issue & she ended up calling a different number and set the appt. Then she said here handed me a sticky note with the time and date. She didnt say anything else. She was very rude and had a attitude. With customer service like this I will not be back to purchase from Ashley's.
Great Experience! Friendly service, and excellent displays. This is how my daughter chose her bed.
Love my new mattress and great price!
So I have been a customer of Ashley for 2 years. I built a brand new home and have furnished the following with this company Living Room set, 2 bedroom sets. I am now purchasing my Dining set. On Memorial Day I went in and $2,000 on a hutch and dining table set. The sales person was ok may need some more charisma as he should had a better presentation. I was told in 5days I would receive my new furniture. As I returned from errand I came home to men unloading furniture of what I did not purchase mind yo I was celebrating my youngest sons birthday. I called Ashley and they blamed the warehouse, the warehouse calls me and blames the sales persons. I requested to speak to a manger never once gets on the line rather the finance department representative. She goes on to say the store manager will refund you your $350 in addition to giving you $100 towards the inconvenience. I scheduled to come in first thing Monday morning and I now come to find out the hutch is now discontinued. They tried offering me a bedroom dresser in place of the hutch....NOT! To find a set similar was a challenge. This now increased the amount to $300 more. Now I have to wait 3weeks and when everything was finalized they put the $300+$100 towards the new purchase. What a joke! I have one last room to furnish my master bedroom needless to say Ashley you will not be my choice of purchase. Oh I forgot to mention when I came back into the store it took an associate 15mins to give me acknowledgment while to store had NO customers and the old sales rep completely ignored me as if he did not know me.