Ashley Store Montclair, CA

We have been searching for home furniture for our new house have been to several different Ashley’s locations and we came all the way back to this location cuz Ramy he was very very helpful in assisting us to find good furniture for a fair price , for our home great customer service he went above and beyond as well as Julio who I believe was the manager both were awesome and very helpful !!!!

Beware of reps telling you whatever you want to hear just to get the sell. Tell you to buy warranty for free delivery and set up, come to find out 2 of the items will be shipped via UPS and will need assembly upon arrival. Told items will be delivered together, come to find out 1 item delivered and other will arrive in 7-10 days after scheduled delivery date.

I was told my end tables were going to be put together and they arrived h assembled! I tried calling by no one answers the phone and so I feel ripped off!!! Stay away from Ashley

Sales rep was super helpful amd friendly... made easy decision on purchasing from that store and not go shopping elsewhere 🙃

Great salesman, Juan.

Great Customer service This my store since 2016 and definitely I will come back

Not great when furniture is delivered with damaged orders. It takes them more than one visit to figure out what damages are. Even though they ask for pictures.

Worst customer service experience ever experienced. We purchased over $7,000.00 worth of furniture at this store in Montclair. When we received our sofa and loveseat, the loveseat was damaged. We were told that a new loveseat would be delivered. Because we needed our new sofas for the Thanksgiving holiday due to our guests, we thought we would get our new loveseat fairly soon. We were given 3 different delivery dates, which were after the holiday. We had already gotten rid of our previous sofas to accommodate room for the new ones. We tried getting this resolved with the management team, but all we got was really bad attitude. Omar had an annoyed attitude and didn’t care much to go the extra mile for the customer. We left various messages for Julio the store manager and never received a call back. We’re still waiting for a call back and it’s been 2 weeks.When my husband went to the store to speak to him, he blamed my husband for the delivery not happening. Both my husband and I had to personally go to the store to try and get some help and we were told that the delivery dates were backed up due to Black Friday. We should have been put at the top of the delivery list since our sofa was damaged upon delivery. We received no help whatsoever from this management team and their lack of compassion was ridiculous. Don’t spend your money at this store because once they get your money and have issues, you won’t get any help. Buy your furniture at a store that cares for the customer. We finally called the corporate office and currently have a case open regarding this incident. When asked, Omar refused to give me the phone number to Julio’s boss or the corporate number to complain or at least try to get some help. As of today, 1 month later, we still have no delivery of our damaged item.

Great selection! Ramy was very helpful and friendly

(Translated by Google) Very good experience in my purchase, I received help to find what I needed and I got a good deal for Black Friday SE I recommend them (Original) Muy Buena experiencia en mi compra recibo ayuda para encontrar lo que necesitaba y agarre UN Buen deal por Black Friday SE Los recomiendo

(Translated by Google) Very good service attitude (Original) 服务态度很好

Juan was outstanding! Great experience. He took his time with us and made sure all the details were accurate and we were well taken care of! Very happy with our purchase and experience.

The sales person did not mention about anything that is in back order when we were at the store to purchase our furniture. Therefore, we did not know one of the pieces was in back order until the day before the delivery when the delivery person contacted us to inform us about the back order. After the first delivery, we followed up with the store about the back order furniture, and all we got was a customer service person with bad attitude and disrespectfully warning us for additional delivery fee for the back order item, furthermore, we were told that we have to personally contact the delivery company (3rd party) to follow up our back order item and arrange delivery, even worse, the delivery person who used to be responsible for our first delivery deny that he ever saying the second delivery for the back order item would be free even though he clearly promised us through phone call that the second delivery for the back order item would be free. The whole situation was just ridiculous!

Nice place for shopping ,nice costumer service,,not too much discount but it’s ok .good quality

Great experience first time walking in to store assistant was very helpful and knowledgeable will return

Very disappointed in Ashley Montclair. I feel I was cheated. I am continuing with the purchase but will never buy anything at Ashley again.

I’m very satisfied with the service from nick

Salvador was so helpful and patient with me! Thank you for helping pick out the best dining table! Thanks Ashley furniture!

Moy was very helpful . Happy we did business with him!!

The purchase process was fantastic. The sales lady had all the answers and was very professional. Will definitely shop there again.

Terrible customer service. Delivery was poorly handled. Never going back.

Staff is so nice and product quality is really great

My store representative was super helpful

Mayra is simply the best!!

Nicolas was very accommodating and patient. The prices were excellent.

OUTSTANDING!

I went to Ashley Furniture looking to purchase a mattress. But, I found a floor model that suited my needs at a cost that was affordable. Ashley also has quality furniture that also caught my eye. I will be shopping at Ashley's soon!

The movers were excellent very nice and extremely helpful.

I enjoyed my quick and easy visit at Ashley’s Furniture Sales Aurora from Montclair Ca. She was wonderful and made sure to showed me many choices of dining tables. She was very patient and helpful. I selected a table set that fit our family needs.

Excellent customer service. Many options to choose from. Very happy with my selection.

Salesperson was very helpful and friendly

Mary Ann Alvarez was so helpful. And not pushy but pleasant. Would go back to her for sure. But all the employees made us feel at home. Thank Mary Ann and employees.

Our salesman Moy was welcoming and helpful. The delivery came on the dot at 8 and they were pleasant. I certainly would recommend you to friends.

5 stars

Delivery was earlier than originally expected which was awesome. Fast efficient delivery guys and the sales people at the Montclair store were fantastic.

Aurora was beyond helpful! She made my first shopping experience at Ashley very smooth. My husband and I are moving into our new home and she helped us get everything we needed in a one stop. I would definitely encourage for you to reach out and connect to Aurora to support you during your shopping process. Looking forward to to coming back for any of our future needs (:

very bad experience. I order all my furniture for my home here. 1) the bed frame delivered damaged. They shipped out new part to me without putting the correct address. I contacted the customer service and stayed on the line for an hour just for her to tell me that there’s nothing she can do and hung up one me with no follow-ups. 2) the couch and coffee table delivery keeps getting delayed. I ordered it on Oct 12th, and it’s been three weeks. The salesman told me he couldn’t do anything. I called customer service, and the lady had a very bad attitude saying that it’s not her fault, and I can cancel the items?! No one in the whole experience provided me with a solution.

My salesperson was very patient with me and informative. She took her time finding what I wanted and what I really liked is if she didn't have the answer she would get It. I forgot Her name but I will be going back because of her.

The stuff are very nice.

Very unfortunate experience with Ashley’s! Items of furniture were delivered and were not functioning. Took Ashley’s months to arrange engineers to make multiple trips to not fix the items. They offered replacement, at which point the item had been discontinued (probably because it was so error prone). Ashley’s then refused a refund as it was out of the “time frame”, even though the item was broken from the point of delivery. All in all very unsatisfactory, and I will not be using Ashely’s again moving forward.

Missing parts to a bed been three weeks still haven't received those missing parts. This is the second time I've had a situation with Ashley's when it comes to their bedroom sets or living room sets.

We love our new couch and recliner and corner self !! Our salesman was fantastic and we got delivered and set up no problems

I went in to the Montclair Ashley Store to shop and the staff was friendly and ver accommodating.

It took a month and a lot of work to get my refund because my account was deleted in their system. What company deletes accounts??? It was very unprofessional. Also, they never pick up their store phone. Never.

I purchased a bedroom set with night stands last week of July and delivered first week of August . When they delivered them , I realized the box springs and the mattress would make the bed too high. I returned the box springs. It took almost 3 weeks to get a refund. The customer service experience was really bad The nightstands came with plug in LED lights . One of them had a problem with the electrical cord and won’t turn on. They sent a guy to repair it and the guy said I need a new plug in cord. He arranged to have a replacement cord delivered to my place . It is now the end of October and I have yet to receive the cord. I had such a bad experience with this Store.

Poor Customer Service at Ashley Furniture Montclair After a terrible experience at another Ashley Furniture location, I reached out to the Montclair store, hoping they could help resolve the issue. I called and explained the situation, and they assured me they would call back—but they never did. I followed up again, and once more, they promised to call me back but still didn’t follow through. The lack of communication and accountability was really disappointing. If you’re considering Ashley Furniture, I’d recommend going somewhere else where they actually value their customers’ time and provide better service.

Terrible experience. The chair delivered was not like the chair on the showroom. It bottoms out and is defective, and Ashley says all sales are final. I would not shop at this store. They don't stand behind their products and couldn't care less about customer service

Came here to buy a temperpedic pillow and the order was put a week later to find out that FedEx will deliver in 7 to 10 business days when I was told Tuesday... I was better off ordering from Amazon...I kept calling the store to find out a lame excuse that the store manager was the only one opening that she will get back to me by via email.... Don't waste your time or money..

Aurora was very engaging and helpful. I appreciate that she did not hound us, but provided suggestions and alternatives when we asked.

From sales to management (Julio), this place is a complete joke. I don’t recommend shopping here. Take the time to read all of the bad reviews before walking into this store. Poor customer service.

Our representative Dan was great, very informative. He didn't presure the wife and I. We will return soon. We bought our sofa in the city of Montclair in the state of California.

Shopping online I found the Abinger sofa at a great price with Ashley furniture. I called the local Ashley store in Montclair, CA and spoke with Ronnie. She verified that they had one in stock in the color we were interested in. We visited the store that evening. Ronnie directed us straight to the sofa and once she finished with her existing customer she got us taken care of. Looking for to our new Sofa!

We visited the Ashley Montclair store multiple times in the past 4 months and we have always had a great experience. Dan Hallas, has been very helpful with his knowledge and experience. His inputs helped us create the look of our home with classy/modern furniture just the way we imagined

I had asked for the bed and bed frame and box just like it was on display but I received something different. After going in person to try and resolve the issue I got little to no help. It was obvious the sales person was inexperienced and just sold us what he could to get a sale. Armon and the store manger were no help and just wasted time to not even help with the issue. Never again will me or my family buy from here.

Great job Roni!

Mike was great. Very informative, he offered different options for what we were looking for. Great asset to Ashley furniture.

My experience at the store was very nice don't get me wrong, but when you buy and pay for delivery, pay close attention. They have 2 options and they do not explain anything about that. One is called doorstep delivery and costs about $150 The other one is called premium, and it costs doble, about $300. When you pay premium they suppose to assembly for you whatever they are delivering. In my case, I didn't need assembly. I talked about this with the sales representative. I specifically asked him if they had other cheaper option (because at the time I did not know about the doorstep one) He said no and charged me with the $300. Today when I received the order, the delivery person explained that they charged me with premium delivery, and I needed to wave the right to get the assembly service. Right there is when I learned they charged me wrong. Delivery guy did not assemble anything, and he told me I had to call the store to get reimbursed. After I tried, now they are saying that because they put the thing inside the garage in boxes it is considered assembly and they won't reimburse anything. I feel I have been taken advantage of. No one ever explained to me what way worked and I had to learn this way. It's a shame, and I'm very disappointed.

Great customer service, very helpful and smooth process

(Translated by Google) I am very grateful and very happy, I liked how Aurora treated us. Thanks for your patience 🙏 (Original) Estoy muy agradecida y muy contenta,me gusto como nos atendió Aurora. Gracias por la paciencia 🙏

Gysell was very professional, patient, and helpful in helping us deicide with our purchase. In our opinion she is a very valuable asset to Ashley Furniture. Thanks again Gysell. Mr. Dominguez

Mayra and Connie were a big help to us in finding the perfect sofa and loveseat for our space. The whole experience was great from the friendly service to the quick checkout process and finally the full-service delivery. The Scranto reclining sofas are very supportive and comfortable. We are really enjoying them!

Ms. Roni did a great job to help us with the purchase. She was super easy to communicate and helped us whatever we wanted for our house.

We had Roni as ashley representative, and it was great experience shopping with her. She made our purchase easy and wonderful.

Dan was wonderful ! I’m so happy he was the one to assist me with my purchase ! He was very informative and kind. Also very knowledgeable on mattresses I recommend everyone to shop with Dan visiting this location !!

Dan was the best !!! I recommend anyone going to this store to shop with him. Not only was very detailed with answering all my questions he went above and beyond with making sure I was getting the best deal !! Thank you Dan I appreciate you for helping me with my purchase today!!!

Funny to see the young salespeople scooping up customers at the door, Then when you're ready to purchase the youngsters are too busy to close the sale! 😂

Maru was so helpful and courteous. Very enjoyable shopping experience. :)

(Translated by Google) There are many things, but truly if you are going to buy you must wait 4 to 8 weeks to receive the product. There's almost nothing to get you there fast (Original) Ahy muchas cosas , pero verdaderamente si vas a comprar debes de esperar de 4 a 8 semanas para recibir el producto. No hay casi nada 0ara llevarte rápido

Gyselle was beyond helpful and patient with my order. I purchased many different items and she was able to answer all my questions and made purchasing all these items easy!! She is wonderful!!

(Translated by Google) Ramy good service (Original) Ramy buen servicio

I went in to get a set of couches. Online price with tax and delivery was about $1300. When I went in store, the price was $1500. Manager came in because I wasn’t budging, and gave me a new price of $1625 with delivery and installation plus warranty and tried to play it off that he was “hooking me up”. When I told them I wasn’t having it and began to walk out, miraculously the price dropped to $1238 with 10% discount on the set with free delivery and installation. Mind you, I went in dressed in not my best attire and looked drained.

Very nice and smooth visit, Aurora was really sweet and helped us a lot. She offered friendly and genuine advice and answered all questions and concerns we had. Thank you so much. We will definitely be coming back to buy more furniture.

Don’t buy from Ashley’s first they promised a $50.00 discount and never got it. Second my new couch was damaged so mad 😡

We had a lovely time. It was pur first time purchasing a mattress and the staff was soon helpful

Mike was great from the minute we walked thru the door he treated us. He directed us in the right direction stayed close but did not push on things. Was very prompt, very kind always a pleasure to come to this location.

Come see Mike! He will take care or you!

Roni is a very knowledgeable sales person and quite thorough and pleasant to deal with.

Dan was very friendly and knowledgeable on the products we were interested in.

Finally we were able to find out living room furniture thanks to Aurora. Would definitely recommend this store.

I purchased a power recliner here in December 2022. I also opted for the 5 year warranty. Lo and behold, last week the mechanism went out. I lost my paperwork, but Teresa helped me get the information I needed. Very helpful, polite, and courteous!

Very friendly staff !

(Translated by Google) My furniture arrived with scratches, a report was sent by a man and he only painted it with chalk and now you can see the white scratches and my sofas have a larger section than the other, another man came and put staples and they broke, they never changed them again. (Original) Mis muebles llegaron con raspaduras reporte mandaron un señor y sólo con un gis los pintó y ahorita se ven las raspaduras blancas y mis sofás una sección más grande que otra vino otro señor puso grapas y se rompieron no me los cambiaron never again

I had a very pleasant time at Ashley. Roni was knowledgeable, friendly and very helpful. She helped us make the best decision.

We recently bought some items and at our delivery they forgot parts leaving us with no bed. I requested to be first in next delivery and was told 8-12 pm then turns out we were 4th in order. Manager told us he could not do anything about it. I would not be making any purchases here again unfortunately

I located a bed online at a very good price and called the Montclair store directly to verify its availability. The associate that answered the phone was very friendly and helpful. He connected me with Dan, the store manager, to verify the availability. Dan was very helpful and went out of his way to help me process the order without having to go into the store. He saved me A LOT of time and seemed genuinely happy to help. I placed the order in the late afternoon on a Thursday and the bed was promptly delivered the following Tuesday morning. My experience with this store and it's staff was outstanding!

I just bought a living room set here from Moy. I have been looking for a set for months and Moy was able to help us find the perfect one. He is very nice and beyond helpful.

Mike was able to assist & answer all our questions. He made the process super easy and quick. Appreciate him!!

Excellent service quality and processing of my order from Roni at the Montclair location. I like to shop on my own at first, and Roni didn't hover but was available for questions. Many thanks.

Mike was awesome. Helped guide us directly to the couch we were looking for. He was knowledgeable, quick, respectful, and truly made the entire process a dream. We had come from another furniture store where we had a pretty uncomfortable experience so Mike was definitely a breath of fresh air.

Thanks 🙏🏻 to Aurora for helping us out in our decision making & great patience as hubby & I coordinated our likes to choosing the right furniture!🙌🏼

Roni was awesome! I bought bedroom furniture for myself and my twins. Roni was patient and guided us through the process. I definitely recommend visiting the Montclair store.

Aurora was amazing she helped out and pick out our coffee table and end tables she showed up different options and was great

Moy was very kind and helpful. He gave us the exact measurements for the space and the process was quick and easy.

Great experience at Ashley’s in Montclair Roni was super sweet and helpful.

Giselle and Alex stayed over time to help us purchase our couches. Much appreciated hard work!

Jennifer was awesome! plus she had a lot of patience with us. Our intention was NOT to purchase anything at the time but she made it easy and gave us reasonable prices.

Jennifer was great to work with. She was very patient and answered all of our questions over multiple trips to the store. Nice experience!

Ramy is an excellent salesman. He makes sure you are happy with your purchase and is a pleasure to talk too. He is knowledgeable and patient. I will definitely return.

The store was nice, clean and the sales associate Jennifer that helped me was awesome and patient with me as I searched for the perfect sofa. She was not hovering over me and just made her presence known if I had any questions.

Ramy was very helpful kind and patient we had a great experience with him!

Came in to the store and Mike immediately greeted me and was super friendly and helpful! Mike was able to answer all my questions. Overall, had a great experience!

We came to Ashley’s furniture and found a lot of great options, Mike helped us out and gave us great customer service and was super patient with us

Gyselle Mendoza was a great sales associates and helped us find exactly what we were looking for. We would highly recommend!

Thank you, Maru Holguin for taking your time and showing us the different mattresses and explaining the difference! We love our new mattress. Best customer service I have received at Ashley Furniture! Highly recommend her!

Today I went to the Monclair store looking for a vintage dining table. Jennifer was very helpful. She walked around the showroom and showed me the different dining tables with the style I was looking for. I told her that I will be back next week with my husband to help me decide on what table would work best with the color of our kitchen. Thanks Jennifer for your help!

Great selection of furniture and prices!! Was helped by the wonderful Roni, which resulted in us getting the sofa we wanted! Thanks Roni & Ashley Montclair 🫰

Denise was so helpful in every question I asked in the furniture and the mattress. She’s amazing !

Mary Ann Alvarez is the best sales lady. She sold me a beautiful bedroom set that worked with my budget. She was very patient and attentive.

We had a fantastic experience buying furniture here. Thank you, Jennifer, for having patience for us (and two kids), going back and forth, deciding, measuring and changing our minds. Rather than just trying to sell us on anything, Jennifer paid attention to what we were looking for, what we had space for and provided expertise in matching pieces. She cared about us finding what we like.

I was pleased to have Dan help me with my purchase. He took the time to explain the differences between the items without feeling pressured.

Gyselle helped us out a lot she was very nice friendly and patient. Thank you Gyselle!!!!

Ramy was an amazing person, he was very helpful. He gave us multiple options and plans to choose from! Honestly an expert!

Ramy was a great help for us found us exactly what we were looking for.

Mike was very easy to work with and answered all our questions and provided suggestions on what we were looking for! We were in and out with ease!

Mike was amazing met all our needs ask for him when you visit Ashley Furniture

Rams was great, would recommend!

I had a great experience.

Great service by Roni The experience was seemingly very easy. Our sales rep was very approachable and understanding. Definitely shopping there again. Thanks

(Translated by Google) Very good, very kind Aurora (Original) Muy bien muy amable Aurora

Aurora was a great help at the Montclair store. She redid our paperwork after we changed our mind on something with no hesitation, and with a great attitude!

Ramy is very accommodating and pleasant to work with. He’s a good salesperson and does not force you to purchase something just to make a sale. He even gave us a very good deal! Two thumbs up!👍🏼👍🏼

Had an excellent experience with Ronnie and the manager, Julio. Super friendly, knowledge, and took great care of me as I bought a new mattress and adjustable base

Maher was very professional and patient with me! I really appreciate his friendly demeanor and professionalism.

Fast and Easy Transaction, came in looking for a chest drawers, Roni was extremely knowledgeable and knew exactly what I was looking for! Thank you so much!

Mike was a huge help today. Will definitely work with him again.

Great customer service granted by Ramy, patient and explained purchase in detail. Would recommend this store.

Mike was super nice, accesible and patient with our purchase!!

(Translated by Google) Very good attention from bindro aurora 10 out of 10 (Original) Muy buena atención que nos bindro aurora 10 de 10

Always such great service and really good prices. We came here to furnish our new home and Roni was so helpful, patient, and knowledgeable!

Gyselle helped me and my fiance, we had a great experience with her. She was very kind and professional as she took her time to go through every step as it was our first time purchasing furnitures.

She give me great service I will recommend here for every one ask for gyselle

Roni Lowen was absolutely Nicest most patient sales person we ever had the pleasure of working with 👌👍

We were so pleased to be waited on by Dan. His customer service was absolutely outstanding. He went above and beyond our expectations to get us what we wanted. He’s a very patient and helpful man who knows how to take care of you and make you very happy. I haven’t seen this type of customer service in years and it had me coming back. Thank you again Dan.

Gyselle was amazing. Very nice and helped a lot. Thank uuu!

We came to this store to purchase a sofa bed. The experience in store was great. Salesperson was great, it was a nice experience. We had our sofa delivered on February 13th. We didn’t use the sofa bed right away. A couple weeks passed by and we started using it a few times to see how it felt, because we have family coming in from out of town soon who will be using it. After a couple uses we noticed this loud sound whenever we would put the sofa bed back in. There was an obvious bend in the mechanism that was impacting the frame whenever we would Push it in. I have pictures to reference the spot because it is obviously damaged. We contacted Ashely furniture and told them we are unhappy with the quality of the product and honestly didn’t want the couch anymore (if we have issues with something only after a couple uses we knew something else would be bound to go wrong). Despite our dissatisfaction with the product we allowed them to just replace the mechanism. Two techs arrived with a whole new mechanism and replaced it. Fine. While they were still in our home, we noticed a black grease stain on the back of our couch that WAS NOT there before. One of the techs must’ve brushed a tool or had dirty hands and dirtied our couch when they were moving it. They didn’t admit to it l, but on my daughters lives, we know for a fact we didn’t somehow being grease into our home and dirty it. My husband also inspected the couch before this arrived to make sure there were no imperfections on the fabric because we didn’t know exactly what the outcome of their visit was going to be. We also told them we were dissatisfied with the quality of the product and wanted to either have a refund or store credit for another product. We were still willing to do business with this company. They said they didn’t have any say in anything and were just here to repair the product. Once the men left the moment we sat on the couch it made this horrible creaking sound. Like sitting on an air mattress/old piece of creaky furniture. This did NOT happen with the first mechanism. The couch also dips in so much since the mechanism was replaced. The couch is embarrassing to sit on. My mother sat on the couch and immediately asked what was wrong with it because of how loud it is when you sit on it. We contacted Ashely furniture again (mind you it is impossible to get someone on the phone at these places). They stated the next step is to have a technician come and inspect the product to see if it is defective. The tech came around on the 27 and my husband sat in the couch to show him, and was going to pull out the bed to show him the bed and he told he it was not necessary he knew exactly what he meant and was going to make his report to get everything taken care of. He didn’t even bother cleaning the stain because he said he knew that it would be taken care of and we wouldn’t be keeping the couch. We received an email that same day stating the they need to send a tech for a second opinion. WHAT?!? A second opinion for what reason? The tech didn’t do his job correctly? We are so over having to deal with this store. We have spoken with numerous employees at the store (managers) who say there is no way of contacting anyone at their corporate office unless they email them, and they apparently have no control or can approve any refunds/returns/credits through the store. I don’t understand how such a big company does not take care of their customers when they are selling crap products. This is a persons hard earned money that is basically going to waste. We are extremely reasonable people, and were still willing to go back and shop there. We have contacted the BBB and if they do not resolve this problem will file a dispute with our credit card company and take this sofa back to the store ourselves and sit outside with it and make sure no one shops with them. And now we have to wait for yet another technician to come around and confirm what the first tech should’ve done We literally just want a refund at this point and want nothing to do with this store!

So update, Ashley furniture did right by us and gave us store credit for a new couch. We went in and Leonard helped us again. He's great! The customer service team there wasn't very friendly and almost seemed annoyed that we were there, which is was really professional. It was Daniel and Theresa at the desk. We were told to all for them and they knew we were coming in that day. They were just really cold and almost dismissive. We still went in there and spent nearly $400 more on our new couch. When got our couch we noticed a huge difference in the quality of the sleeper mechanism compared to our first one. Makes us feel even more validated that there was something definitely wrong with the first couch from the beginning. Anyway, love our new couch.

My experience was great, we interacted with young women name Denise who was outstanding every step of the way. We could not be more grateful for her quality of service. Thanks again Denise. Keep up the amazing service.

10 stars for Dan!

My husband & I entered the store with a pact we would not allow some smooth talking csr sell us more than a plain simple sofa we needed.. 3 days from now I will be receiving my beautiful fluffy sofa w/12 matching pillows/more than an awesome coffee table/a well needed kitchen table/& my favorite, a way 2 kool of a lamp!! Gyselle was not only kind & courteous but very smart & knowledgeable of all products she represented.. Sensitive 2 our needs she answered all 100 of my questions with a smile... Ashley store in Montclair, CA has definitely won our business.. Whoever trained Gyselle did an excellent job, she made shopping headache & hassel free..She deserves a raise!! Two happy & future returning customers here!! So much 4 no smooth talking csr!!!! 😁

Ramy was extremely kind and helpful. He found me exactly what I was looking for!

My wife and I recently visited Ashley Furniture at 5055 South Montclair Plaza Lane, Montclair, CA 91763. We were in the market for a Queen Sofa Sleeper and were fortunate to be assisted by Aurora Hernandez. Aurora was incredibly helpful throughout our purchase process. She was knowledgeable, patient, and attentive to our needs, ensuring we found the perfect sofa sleeper for our home. Her professionalism and dedication to customer service truly stood out. We highly recommend Aurora to anyone visiting this location. Her assistance made our furniture shopping experience enjoyable and stress-free. Thank you, Aurora, for your outstanding service!

Roni was great while we shopped! She was so patient with every change and question we had!

Roni was a great help. She helped us pick exactly what we needed. I would recommend her.

Poor customer service when I was in store looking around.

Great experience with Ramy. He went out of his way to help me, he was so patient and friendly. He took really good care of me and showed me multiple designs even though I was very indecisive. Thank you for not making things complicated I’m very happy with my purchase.

Good service

Ramy did an amazing job helping us. He was very thorough and helpful. Friendly and has such a positive attitude. Thank you ramy. This is one of the best encounters we’ve had with Ashley furniture.

Amazing service from MaryAnn at Ashley Homestore- Montclair. We went in looking for a bedroom set and she was very patient and knowledgeable about the furniture at the store. Definitely recommend 👍

(Translated by Google) Excellent care from Gyselle Mendoza, I recommend that she help herself. (Original) Excelente atención de Gyselle mendoza, la recomiendo que ella se ayude.

Roni helped &explained very well to find in my price.

Aurora was great. She listened to our likes and dislikes and was able to show us the couches and beds that matched what we were looking for.

Aurora was THE BESTTTT. she really paid attention to detail, knew what we wanted, and easy to talk to! She was really great at understanding our needs. We will definitely be purchasing from her in the near future!

Today I purchased a bed room set from Mr. Ramy and he was extremely helpful and a great sales person and I recommend him for your future purchases at Ashley.

Great experience and good service, Ramy was amazing. 🙌🏼

Thank you to Gyselle Mendoza for helping me pick out my new king bed & our living room couch. Love the way it looks ! If you need any help with finding any furniture I recommended going to her. She has helped so much !! Thank you Gyselle !!!

Gyselle is the BEST SALESWOMAN ON THE FLOOR I promise you going to what your looking for she's very knowledgeable about her furniture she's not playin

Wonderful service from Rani and great selection of bedroom dressers. Looking forward to delivery and set up.

Gyselle and Armen helped us out today and the experience was very pleasant! We finally found the couch we loved and they helped facilitate the process. Would recommend 100%!

Very poor customer service by the store manager. I caught him in a couple lies and his resolution was "forget about what I said, I speak to customers all day long" to which I replied no if that's what was agreed upon. He than "let's just cancel, you want to cancel?" Talk about poor customer service from a store manager. Just terrible.

Giselle provided excellent customer service and was very helpful.Her ideas were priceless!

Remy did a great job at helping us pick a mattress. Will definitely come back for any future purchase

Service sucks bad business we ordered our couches in February said couches and recliner would be here on a certain date now they call us tell us couches is on back order so they reschedule another delivery date not once did they say the couch was on back order when they took my money so now I have no couches in my apartment. Because I'm here waiting for this couch I purchased that is supposably on back order fuck Ashley's furniture

I was treated great by Maru and she was able to find me exactly what my wife was looking for.

Ramy ! Excellent service !

Manager and office staff were very professional. I am so happy with my Tempur Pedic mattress. Would highly recommend this store to others.

(Translated by Google) She is a very kind person and very good customer service, her name is Gyselle and I came back for the second time and asked for her to help me, very patient and kind😊🙏🏼 (Original) Es una persona muy amable y muy buen servicio al cliente su nombre es Gyselle y regresé por segunda vez y pedí que ella me ayudara, muy paciente y amble😊🙏🏼

Aurora was my salesrep ,she wasVery professional and knew what she was talking about and helped me on colors.

UPDATED REVIEW the purchasing process was nice, But after that was a mess. One of our items got delayed and after waiting for it we decided to cancel the item that we did not receive. After calling it in and speaking to the manager he proceeded to cancel our order and said to wait for the refund. 1 week later they deliver the item without telling us. When we called back about our refund we were told we cant return the item even though we had it cancelled. Such poor customer service from the store. We will not he shopping here again

The Montclair store is a great place to shop at for furniture with plenty of variety to choose from. The customer service is excellent! Thanks for helping us Maher and Daniel 😁

we had great customer service from Roni!!

Roni was very attentive and patient with us. Will come back

Ramy - you are the best salesman i have met at ashley. I recommend all to visit ashely at montclair. Ask for Ramy!

(Translated by Google) Very good and friendly sellers and they helped me with my purchase, thank you (Original) Muy buenos y friendly vendedores y me ayudaron con mi compra gracias

I had such a great experience here! Both Juan and Daniel were so helpful and I felt comfortable making my purchase

Very helpful and wonderful customer services.

Maru was amazing! I got a brand new bed set. She helped me decide on a mattress and did not rush me. Im so excited to see it all come in!

Amazing customer service. Explained everything throughly and was very patient with us. Definitely recommend Roni, she was amazing!

Roni helped us with the purchase of our new couch, rug, and coffee table. She was easy to talk to, funny and super helpful. The furniture is pretty cool too 😁

The gentleman that helped us is named "Ramy" I highly encourage anyone in the market for furniture to see this man at this shop. This store is 50 miles out of our way but we were in the area for a birthday party my son was invited to so we decided to just pop in to check out couches to kill time and maybe just purchase online. Ramy welcomed us right away he was welcoming, professional, and respectful. I am in a similar sales field so I expected the normal sales walkthrough/promo talk track, however Ramy went out of his way to make sure we knew about specific promotions based on what we told him we were looking for. He didn't just spray everything at me, and he didn't just assume I was looking for the cheapest couch. he took the time to help us and gave us great suggestions. In contrast the Topanga store reps could care less no walkthrough no suggestions just look over there and let us know if you want anything. Ramy was great the manager Julio was polite and clearly respects his employees there was no "shop talk" in front of us we never got a pushy vibe or pressure to get anything. We were happy to add a new bed for my son even though we only came in to "look" at couches. 10/10 service 10/10 purchase process 10/10 selection options and 10/10 parking lol lastly I know it seems like I'm going overboard but we really weren't planning on shopping at any Ashley's after our experience at the Topanga shop. Put it to you this way as we were leaving the Topanga store they thought I couldn't hear them because I had my Bluetooth on I clearly heard one rep make racial, classist, jokes basically "these poor ******* can't afford this kick rocks"... do yourself a favor call Ramy he treated us with the utmost respect and dignity. Ashley's earned my business back because of Ramy and Julio. Thank you both we are excited to get the new couch tomorrow :)

Great experience! Mike, our sales associate that helped us, even moved furniture around in store for my wife and I to visually see if we liked the contrast of different sets. They worked with us on price and were very fair.

My experience was not a good one. I purchased 6 chairs and picked them up at the warehouse. When I got home I unboxed them to find that one of the chair legs was broken, I called the warehouse as it states to do on the paperwork and they referred me back to the store I purchased the chairs from. After repeated calls someone finally answered and informed me that they would open a “case” since I picked them up and did spend the additional $100 to be delivered, and that they would get back to me in 24-48 hours. After 24 hours I called for an update and no one at the store answered, I called 6 times. The next day I called again 6 times with no answer I decided to call customer service which did me no good because they told me I had to call the store. The customer service agent called the store with me on the phone 3 times with no answer. At which point they tried to just dismiss me. I kept searching the internet until I found another corporate customer service number. This person who was an escalating agent finally was able to try to help me. She even called the store with no answer. She was finally able to speak with her supervisor and they informed me that because I had called within the 72 hour period I could get the chair replaced. She inputted notes and informed me to go back to the warehouse. At the warehouse the intake worker tried to tell me that I had to contact the store, I repeatedly ask to speak to a supervisor and explained the situation and gave her the case number and she was able to look everything up and help me. Sad that I purchased the chairs in Montclair,ca had to go through multiple customer service and finally corporate in Florida helped me, only to go back to Colton, ca to pick up a replacement chair. Meanwhile I have never heard back from the store In Montclair. Horrible experience will not purchase anything from Ashley again.

Great experience with Roni! She was knowledgeable, helpful and patient. Thanks Ashley Furniture Montclair!

Very friendly environment and prices were reasonable

For any and all furniture needs, Mike is the man!! He’s extremely knowledgeable of every piece in store and online. We visited multiple Ashley locations before purchasing and came back to purchase from Mike. He’s very professional and honest and we couldn’t have asked for a better experience. Thanks, Mike!!

Roni and Julio were awesome! They were so patient and accommodating to helping us pick a new couch! Worked with us on pricing and were very nice. Definitely recommend this location and staff

The sales person was very professional . She helped me find the sofa I was looking for and I am very happy with my purchase.

Sold us a bed frame that broke within 6 months of having it. Has been over a month of arguing to try and get it replaced.

Mary Ann is the best ! She is very knowledgeable and professional. She helped me and my family find the most comfortable and quality couches that fit our budget and our home. I was happy that she is bilingual as well. I referred her to my relatives whom had the pleasure of meeting this sweet lady also. Next time I need furnishings for my home, I will be happy to pay Ashley homestore another visit and ask for our family saleslady :)

Very helpful. Worked with me to find the items and financing I wanted.

Excellent service, they gave me a lot of options to choice. The treat was wonderful. I will to come back!

Great help. Ramy was informative and very helpful. Pleasant experience and no pressure. Added benefit, my wife and I love the living room furniture. Great price!

Ronnie was amazing was very helpful in helping us fine the perfect sofa & we’ll definitely be coming back for a mattress to work with her!

The bed we purchased when for our dream bed turned into a nightmare. Due to game played by the staff we had to cancel our mattress. Ashley play game with the refund and has not paid the full refund. The mattress cover, we never received yet still paid for. Customer service say we need to call the store of purchase, but the store never picks up the phone. We contact the sell clerk and the said they would have the store manager call us, but have not yet even attempted to call us after several messages. I would suggest stay away from purchasing anything here. Will some from the corporate office please contact us.

Roni helped us and got an amazing deal on a bed. She was very helpful and answered all my questions!

Great customer service experience. Roni was very welcoming and thorough with showing me multiple options that fit within my budget and color/comfort preferences. Highly recommend!

Good costumer service

Ramy is the best quick n easy

Maya at Montclair store was GREAT! She was helpful, not pushy, informative & professional. When I left without purchasing anything she was continually polite & friendly ~ when I called her later that evening she completed my sale over the phone/email & was very efficient. I would HIGHLY recommend her if you are looking for Ashley Furniture.

Maryann was absolutely incredible. After dealing with horrible service from Mathis Brothers by a rep who led us completely astray and essentially messed up our financing application she reset how we felt about the furniture purchasing process and we could not be happier by her and the teams hospitality.

It’s an amazing place specially Giselle Mendoz she is prefect and extremely nice person and she is very helpful for sure I will recommend her.

I bought two leather sofa. But one feather sofa‘s armrest bottom was torn in delivery. I worried that the torn place would be larger and larger！But the sofa is too heavy， I don't know how to return or exchange it！

The worse service ever the merchant is garbage . The couches are bad the sink inn they sag. Customer service is bad they don’t follow up leave messages they don’t call back the manager Julio Mejia is a liar. Promises to call back and never follows with his word. I purchased two set of couches in less than one year and I Having issues they won’t do anything about it they keep sending technicians the day one thing we’re going to make notes and come . They never do I have to call them back take 2 hours . Then I call Julio he ignores my calls. The worse furniture place ever ! I would go to living space’s or bobs a lot cheaper and better customer service.All around BAD !!

If I could give a zero I would! Beware when purchasing. You will get blamed if they don't do their job and you call them on it. Here is an exact account including the VM that was left by their team for my second delivery.. the store manager told me it wasn't true and that I canceled my order because they told me they couldn't deliver on Tuesday. No such thing ever happened. Here is the play by play. My first delivery on Tuesday January 9th I was brought a defective couch and their drivers tried to leave it half put together, the driver couldn't screw one of the leg on and waited until I turned my back and flipped the couch over not fully attached to my couch. He thought I wouldn't notice after watching him for 10min. It should go unsaid, that in and of itself, could have caused someone to get hurt. When I call that next afternoon to get a reschedule I'm told I would have to wait 3 weeks for something that initially only took 3 days from my purchase date. I was told to contact the store for a sooner delivery date. For 2 days I try to contact the store because customer service informed me they couldn't do anything for me. No one at your store answered the phone. I finally get a call from a Daniel who states they can deliver my couch on Tuesday.. (great all is well). Except, it isn't, at 3:15 I make a call as no one has reached out to confirm my delivery that I set with the Sales manager Ahmed on Friday at 4:30 pm. Daniel called minutes prior to that also confirming a Tuesday delivery date. Ahmed also confirmed during our call that my couch could be delivered on Tuesday and that he would refund the delivery fee of $250 for my inconvenience. Fast forward to my call today where your store manager tells me I was to blame and I canceled my order because it couldn't be Delivered on Tuesday as mentioned by both Daniel and Ahmed. Yet, I was not informed otheriwse. So I am now sitting here with 2 chairs that I no longer want because your team can't seem to do their job. The final straw in this decision, over charging me for the items I do have and also not refunding me the delivery fee I was promised as your store manager informed me on the phone. Furthermore, he tells me there is no way to contact someone above him. They don't have a business line and he can't give their "personal numbers out" well Ashley all managers should be reachable, this just further goes to show you don't give two shits about your customer or service! How do I get a full refund on and these chairs picked up as I no longer want to do business with Ashley. This company who would rather blame their customers on their own team's short comings instead of fixing the problem they caused.. the chairs are not used still have the tags on them.

Came in with the intent to just look around. As soon as we entered we were warm welcomed by Mike! Awesome salesman approached with a smile and great attitude. Found exactly what we wanted, Mike was just one wave away to help us check out. Check out was super smooth and easy with Mike! 10/10 recommend Mike as your salesmen!!

Roni was very helpful to me in determining what mattress was best for me. She was patient while I was trying to decide as well. Thanks Roni.

I had a wonderful experience today, thanks to Mike. Mike helped me and my family find the perfect couches for our new home!

Found a dining table online and called the store ahead of time to confirm that it was available to see in-person. Mike helped us out and was very friendly and attentive. The showroom was pristine. Overall, a very smooth and pleasant purchasing experience!

Was here the other day and Michael Levy was extremely helpful. He answered all my questions and made sure I found exactly what I needed. Thank you, I'll be back.

I'm completely satisfied with the customer service Maryann at your Montclair store provided in the purchase of a new Ashley sleep CK mattress and frame.

I would never make another purchase at Ashley, horrible experience. And the staff here are NOT helpful or friendly. I purchased a sofa set and the loveseat was damaged. I called the store numerous times and no one would help me. Eveyone accused me of lying. I had to report to better buisness bureau. 1st tech came said he could fix sticking and stuffedbthe couch it look deformed, said the frame was fine. 2nd tech said stiching is damaged cannot be fixed opened bottome of couch frame was broken ! Thereafter a replacement was issued and 3 attempts were made. Each time it was obvious the sofas were used and each were damaged as well. I was told it was a VIP delivery and these sofas were un boxed so they can be inspected. Which was a lie!! All had broken frames. I insisted on a boxed replacement and on the 4th delivery ironically the boxed new couch was not damaged. Don't buy from this store they follow you like vultures in the store but when you need help they don't care and lie to you . I spoke with Daniel, Scott, and was "told" they were going to initiate a manager to call me Gary. NO call back no help! Overall Ashley is a horrible company.store level, customer service level, I have been a customer for years. They definitely lost my buisness.

Jennifer was very helpful and informative at the store. George at the where house always very friendly and always gives great customer service.

Good and prompt service Knowledgeable saleswoman

Denise was extremely patient and attentive as we were assessing the various furniture designs. We purchased everything we needed from Purple mattress and complete bedroom set. Thank you.

Went to Ashley’s in search of a couch and received excellent customer service from Leonard.

Awesome customer service. The rep spent a lot of time with me to show multiple options and make sure I got exactly what I was looking for. And the store manager even helped me carry out a few smaller items I took home in my car. Highly recommended!

I really appreciate the customer service at Ashley Furniture. Everyone is friendly and helpful.

Very disappointed. Was kept in the dark for a while because the driver “lost” my rug. My mother was really upset because it was a Christmas present and we didn’t get it unit a fews later. The lady that told me to call her picked up once then the next couple of times I called she did not pick up or call me back… just disappointed overall with my experience.

Was incredibly the product arrive soon and fine thank-you.

My husband and I had a wonderful experience at this location! We were wanting to buy our first dining and couch set, and we found everything that we wanted with Roni's help. She was very knowledgable and answered every question and concern that we had. We're completely satisfied and very grateful for the positive experience that we had.

Had the worst experience at this store, sales rep made a mistake when processing my order and I did not get what I was expecting to receive. I called the store find out what had happened I was told that they would call me back to follow up and they never did. I had to revisit the store and waste my time to speak with someone. I do not recommend this place to anyone. The store is the one in Montclair. Bad customer service.

Bad customer service, did not receive my order correctly. Called the store several times to get the issue resolved but was not able to talk to the sales rep. Asked for a callback and they kept saying that rep was busy and couldn't speak to him. Not visiting this place again and do not recommend to anyone.

Don't believe a word they say. These individuals just see customers as dollar signs. I'd rather shop around for honesty. They are very misleading.

Myra, sales associate took her time to show us all we asked and need, answered all our questions. We came back and order the bedroom set on a same day

Friendly and knowleable place. Salesman was very helpful.

We went early morning on a black Friday day. Mr. Maher attended us, He was a very kind person, knowledgeable and helpful. We will definitely buy from him again.

Gyselle Mendozawas very helpful.

The people who helped me with my purchases were very professional and I was well attended to my needs .

Nice furniture! Lots for wood concepts! Thanks for the help Noe!

Great professional customer service. Mary Ann and Julio were very helpful, knowledgeable and friendly!

Nov. 20th update after buying switches that don't work 100% correctly or fit well from Amazon, I get an e mail from Life Easy Supply. These switches are not unavailable. Just unavailable from the furniture manufacturer (Ashley) or the warranty company who sold me the bill of goods that they'd replace them when this inevitably happened."Dear Brian,Thank you for contacting us.For JLDK.15.11.09, we have stock, for JLDK.69.04.02, we don't have stock, but shall be able to get from the supplier, it will take around 20 days." E: support@lifeeasysupply.comwww.lifeeasysupply.com

Everyone were very friendly.

Excellent selection with plenty of parking. Our sales associate Denise was very helpful, professional and attentive. We are happy with our Dining table set which will be placed in a narrow space between kitchen bar counter top and family room. To our surprise we found the unusual size that was required. Ashley store does not disappoint.

My sales person Juan lied to us ,my husband has cancer and cirrhosis of the liver so we went in to purchase a bed and was deliver a bed that doe’s vibrates and he didn’t even tell us he took that function off to lower the price DO NOT TRUST this outlet and now there saying since they deliver it I can’t return it scarless and heartless salesmen oh his manager is just as bad

Aurora was very help full with my purchase of the queen bed. If you are looking for anything go ask for her!!

Moy is very nice and help me find furniture what I want ! He did very nice job !

Aurora was super amazing great costumer service throughout our entire purchase. Thank you so much and to all the Ashley sales team in Montclair.

Good

Walked in to buy a sofa and dining room table and was greeted with excellent service. Salesman was very professional and got what I wanted. Second and third time there Gyselle helped me and also was very professional and her service was excellent. Thanks again!

(Translated by Google) Very friendly good service (Original) Muy amables bien servicio

Juan was amazing to work with, very happy with the assistance he provided to me and my family. We will most definitely be coming back with him again.

Dan helped us out and he was the best!

Amazing service , Roni was amazing and super knowledgeable and helpful , she was extremely friendly!& We will be back to purchase from her again :)

It was great! Moy was friendly competent and worked with us to get the right price with a protection package!

ziyi is the best

Great customer service and a very broad selection. My husband and I wanted to buy everything in the store. We were very happy to find the perfect couches.

Warm, friendly staff coupled with great prices… Thumbs up!

Juan A. was great! He made the process of our purchase easy and quick. He was able to show us exactly what we wanted.

Gyselle was very helpful. She gave us our space and time to look which I appreciate. I do not like being followed at all. But when we had a question, she was ready with the answers. I will come back to her, when we need additional items.

Great prices and great quality and service

Satisfied

Roni

Ramy was very patient and went out of his way to make sure we were happy with our selection. Great customer service.

As soon as my wife, daughters and I walked in we were greeted politely by several sales agents. Aurora was the sales agent who assisted us with our bedroom dresser purchase, she was very professional and knew her products throughout the showroom. I highly recommend this location to anyone who is looking to purchase furniture for their home.

Maru was extremely helpful and answered all my questions and was extremely patient. She didn't try to pressure me to make a decision, she let me look, then gave me her business card and said I could call her if I had any questions or when I was ready to make my purchase. I thanked her and a few weeks later (today), I called her to make sure she was going to be in and told her I was ready to complete my purchase.

It only has a one because the instore rep helping us was very kind and friendly, but unfortunately not very knowledgeable of their own policies. We where told sure purchase it try it out and you can exchange it no problem so we trusted her and purchased it. Couch came damaged and the wrong configuration and there's nothing they can do to help me. Maybe send a technician out and he has to ok that it would be c9vered by the extra 500 dollar protection plan we bought. I spent ALOT of money in that store to be told in the rudest possible way that I was hung up on and ended up in tears from being so upset which lead to my blood pressure sky rocketing. Ashleys says for instore purchase there's a 30 day return period, And now I see online ashleys has several class action lawsuits about misleading policies buying and furnishing a new home is suppose to be a joyous time, we spend good hard working money and these guys go around lying to customers to make a sale. On top of all the stress they add the icing ro the cake and can't even be courteous, once the sale is made you are nothing to them and that's how they make you feel. Never again Ashleys all we can do is learn from this nightmare because help was not given. We also where getting assembly pushed on us an extra charge of almost 500 when we decided not to get assembly on things that seemed easy enough to assemble ourselves and already spending alot. And they seemed upset instore and at that point we thought let's not buy from here next time we should listen to our gut.

Maru provided great customer service!

Ramy F was great amazing and got us a good deal

We were immediately greeted by Mike and he assisted us in furnishing our new home. The quality of furniture at Ashley is top notch along with the service! Huge thanks to Mike!

Denise R. was helpful in providing us the product we wanted at the price we wanted.

Aurora@ Montclair Ashley’s furniture. Aurora’s customer service and professionalism was excellent.She explained all item’s purchased and made me feel comfortable. Thank Aurora can’t wait for my next purchase.

Moy assisted me with my purchase he is very helpful I’m glad he was the sales person who helped me.

Had a very pleasant experience with a great sales representative. Called the store to check if they had a desk in stock that I was interested in. The representative was very helpful and quick to assist me and place my order while over the phone. Great experience again with a wonderful representative. Would definitely return again. Thank you guys!

Thank you Juan Avila.

Roni was amazing and helpful. Thank you for helping my parents with there new mattress

I just love it

(Translated by Google) Very good (Original) Muy bien

Moy is a God sent! I’ve needed a few things to spruce up my place after my divorce and he has been so helpful. The manager there is also AMAZING! My go to store for furniture ALWAYS❤️❤️❤️

Roni, my sales person was professional and knowledgeable. I am very happy with my purchase and it was simple and quick.

We had an amazing experience finding our living room furniture with our sales rep Mike! He was able to answer all of our questions and took the time to show us all of our options. We will definitely be back soon to purchase the rest of our furniture. Thank you so much Mike!

Disappointed after going here tonight. My girlfriend and I came in to purchase a nightstand. I found a few tables and chair for myself. Our sales person was talking to a friend so we waited about 15 mins. They moved and talked for another 10 mins before my girlfriend made a point we’ve been waiting to check out. Denise tells us “oh I thought you were just hanging out”. We’ve been in the same spot waiting for the past 25 mins. She seemed irritated by us. Not sure if it was because we weren’t spending thousands on a couch yet, but now I don’t see us going back for future purchases even though we saw some couches we were interested in.

Ashley furniture was our first stop on our hunt for a great sofa at a reasonable price. After two weekends of shopping different furniture stores, we returned to Ashley’s and purchased our sofa. Denise was our sales person for both our first and final visits. She was very helpful, knowledgeable and understanding. She didn’t try to pressure us. She was very patient and professional. She explained to us, in detail, the differences in the construction and materials used in making the different sofas. Her product knowledge was impressive. She open couch cushions, casually stood on the frame of a couch to show the durability and helped us get the best deal to fit our budget. We can not wait to get our new couch home and enjoy the comfort. Thank you Denise for all of your help. You were AMAZING!!! Sincerely, Nick and Cynthia

One name Leonard Webb! He understood the assignment. I went in with the intentions of only buying a table set I’ve been looking at for two weeks now. His exceptional character and customer service I ended up just furnishing my new home. Let me say it’s very hard to find people friendly sales people. I felt comfortable and I didn’t feel rushed to buy anything I didn’t feel pressured! Beyond happy with my purchase and with service. Thank you again Leonard!

I went into Ashley’s for a dining table ONLY and due to the amazing customer experience from Leonard W. I furnished my entire home. If you’re looking for great deals and amazing customer service go see Leonard W. at ASHLEYS in Montclair. Thank you again Leonard W. I will definitely be back to see you soon!

Just purchased my new couch!! I'm so excited! First of all my boyfriend and I walked in and was nicely greeted! Leonard stepped up and helped us pick my new couch! His customer service is great! He gave me lots of options and answered every question I had. He's super friendly and really knows he's stuff! Definitely coming back to get my coffee table next!Thank you Leonardo and thank you Ashley's

(Translated by Google) FRAMEWORK (Original) RAMY

Ramy good Services

We passed by this store from the freeway several times over the years and finally decided to go as we are in need of new couches. First of all, they have a great selection of whatever you might need for your home. Before I go any further, shout out to Roni. She was very patient and not pushy with us and showed us great examples of what we were asking for. She is also very knowledgeable about a lot of, if not all of, the merchandise. She helped us narrow our choices down to 2 couches and decided to take a week to think about it. We even got her card because we want her to help us when we go back after we make our decision. Definitely a great experience and would recommend this store, as well as Roni.

Excellent service from Ramy!

very nice, not pushy, very compassionate

Had a great experience at the montclair location..went in for some couches and needed a specific sizing..Roni I believe her name was ,was beyond helpful and patient..helped us get the perfect couches and also ended up getting a recliner and a purple mattress..I would highly recommend this location

Purchased a bed two years ago in store and they pushed the warranty on me. I bought it. 2 years later the hardware is breaking off the bed frame and the warranty team said they do not cover hardware. I am unsure as to what else can break on a bed frame other than the hardware. The In store manager did nothing to help and suggested I call "customer service"Called customer service and they advised to call back the Montclair store. Going in circles for something purchased to literally fix if broken. Horrible sales tactics. Will never purchase from Ashley Furniture again. Go to Living Spaces, they honor the warranties they sell

Bought protection plan with furniture purchased Brand new Dinning chair broke submitted a claim on 8/1/2023 claim was approved but giving me the run around calling back and forth so frustrating to get my chair replace not a good experience. Will it be buying any furniture from Ashley ever again

(Translated by Google) Excellent treatment, very friendly from the moment I entered until the moment I left, I will be back soon (Original) Excelente trato muy amables desde que entré hasta al salir vuelvo pronto

Staff was good and my sales person was great

Such a great sales woman great customer service

Roni is awesome.

Moy is an awesome sales person, very patient, and heard all our wants in a dinning table and couch.

The hospitality was good for me , wife and my daughter

Victor White was super helpful, helped us pick out the perfect power recliners!! we will be buying a couch and other future furniture from him!! Thank you

Dan is the man, I’m sure he’s heard that before, helped me score on a great couch

Sales person was very knowledgeable and patience. Gave us enough time to decide.

We were able to find our needs and our customers service Roni was very patient and she explained to us really good on our buy. Thank you so much Roni for your time.

Thank you Juan Avila for the outstanding service when purchasing my new sectional!

Jennifer was great and so was Daniel

Ramy was wonderful to work with and made everything pleasant and easy. We will definitely come back to work with him on our next purchase! The store had a great selection to view and we found everything we were looking for.

I have been to Ashley of Montclair several times. Courteous sales persons and very generous manager. They value their returning customer. As far as merchandise Ashley furnitures are of good quality at a decent price. I highly recommend them

(Translated by Google) sellers harass you (Original) Te acosan los vendedores

Went to Ashley Furniture at the Montclair Plaza and purchased a couch and two chairs. The sales lady was very helpful and pleasant. Later that evening I realized it would be too much for my small living room and called the store and canceled my order. They said they would caned it and my refund would be posted 3-5 days later. It's been 12 days now and after several calls again to them, I still have not received my refund. Will not go back to look for a smaller set of furniture.

Very good people and good price thanks 🙏 so much for everything

Roni was very helpful and patient with finding the perfect sofa and ottoman combo. She took the time to listen to our requests and measurement needs. Thank you! This Ashleys always has a good selection also, would highly recommend.

Great experience! Maher was very helpful. I went back several times and finally made my decision. Everyone was very nice there.

Very patient with our kids, very knowledgeable, and helped us locate the perfect couch for our house.

Ronnie is great. She helped us with our purchase. Very patient and knowledgeable.

Thank you so much Juan! He helped me find the best mattress & bed set and saved me money. He also helped my parents find some extra decorations for their new house! #Labordaysale Definitely ask for him, he was a big help.

Truly one of the best Ashely furniture locations ! I will be coming back very soon , the whole sales experience was truly the best , our sales associate was very kind and funny and very social and we loved it . Me and my partner are always nervous how we will be treated due to us being together and we did not feel not one ounce of judgment . The manager also helped us out and he was very kind . We will be coming back soon to this location only . We were in and out in less than an hour.

Salvador Preciado was very helpful and professional. I will definitely return to see him.

Worst customer service ever. I have been transferred around and still can’t resolve that they delivered a damaged table and wrong color chairs to our dinning table. They want to send a tech to look at the table and fix it when it was delivered damaged and we paid 1k for a new table not a damaged/repaired table!

Went in today to get a new bedroom set. Mike helped us and he was very patient, explained everything and helped us find a great bedroom set for my parents. We’ve bought several bedroom sets from Ashley and always enjoy our experience with this store.

Very good services at Ontario Store !! Salvador our salesperson was very Kind person.

Roni was kind, professional and patient with us as we shopped and purchased our sofa. Thank you for a great experience!

Ronnie was nice

Excellent customer service (MaryAnn and Gyselle) and Great selection of furniture and accessories.

Roni was extremely attentive to us. She listened to what we were looking for and gave us so many options. She’s very knowledgeable with the mattresses and staging! All this made our experience pleasant and easy. Please ask for Roni.

First, the sales team was great and prices were very good. I had budgeted 3X the amount for our living and family room, saving a lot compared to other stores I looked at. I was concerned that I would not find the styles I wanted, but Ashley had comparable items and the quality seems good enough for the price I paid. I would have left 5 stars, but Ashley Corporate needs to improve their supply chain/logistics. I had items delayed 4 times for delivery. I can understand a delay or 2, but 4 was ridiculous. Was so frustrated that I cancelled. But, Gissel and her manager at the local store was able to get my furniture delivered within a couple of days. Thanks!

Juan was very knowledgeable and polite. It was a great buying experience.

Roni is really nice and patience. We had a good shooing experience.

Great customer service , I was very pleased with the way I was treated

Thanks for being so helpful Juan!!!

This is our third time visiting Ashley home store. We came in looking for a dining table today. Roni helped us the last two times and she’s been great. She’s very nice and even moved chairs from around the store to try and help me visualize the look I wanted for my dining room. We ended up getting this dining set with the bench from a different set. Thank you so much for your help and patience.

They tried to deliver a headboard twice. Once there were 2 left legs. 2nd time no hardware. Went to the store to choose another headboard and the salesman lost his cool. Will never step foot in that store.My dinning room 4 years ago was another nightmare. But shopped there again so they could redeem themselves. FAILED.

Juan A. Was very helpful, courteous, friendly and knowledgeable. He helped us pick out the exact right sectional for our living room space.

Had a great experience, Gazelle was very knowledgeable and was very understanding to my Fathers needs. He didn't speak English . She made u few very welcome and went above and beyond to help us get what we needed Ashley hired a great person and will definitely be back

I was greeted at the store by a salesman who asked what I was looking for and then he directed to the correct area. Gave me his name and let me browse the store by myself which I really liked because I don’t like it when they follow you all around the store. Ended up buying a new dining room set.

Went in for one thing and Mike helped us outfit nearly the whole house!! Definitely coming back for the next round of furniture. Thanks again Mike, you made the experience today a great one and we’ll absolutely be back!

When to this location and all i can say is Aurora was very helpful helping us find our living room set iam so grateful for her ideas and customer service we'll be Back to purchase more items form her😄

Juan Avila was a great and patient sales person. He treated us nicely. He was very helpful and worked within our budget.

This was my first time buying furniture and Aurora was very helpful 🙂 .

Roni was very helpful and curtious she gave us our space and did not try to rush she took her time to show us what we were looking for we really appreciate her help thank you roni

Me. Juan Ávila was incredibly helpful patient and knowledgeable it was a pleasure working with him.

Great service and sale people.

Salvador was super nice sales person, patient and gave us our space. Didn’t feel pressured to purchase anything instead helped with our credit application and walked out of there with a brand new bedroom set and kids furniture as well!!

Excellent service. Ramy was very patient and helpful. He answered all our questions to help us decide what was the best fit for our furniture. There was no pressure to buy.

We went in looking for a bed. Moy not only took the time to show us different type of beds, but explained what the features were with that particular bed great salesman very informative and experience. My husband and I will definitely be returning customers to him.

My salesman Dan Hallas was very helpful and very knowledgeable of all questions I had regarding my purchase . Worked with me and met my needs. Very personable and professional. I will be back for my living room furniture and will have Mr Hallas assist me with my next purchase .

pillow was not in stock, this is after calling and being told it was in stock!!!!

He worked very hard to get us the best deal and also the quality couch we wanted. Great guy!

Visited Ashley’s looking for a new bed and Aurora immediately greeted us with a smile and went above and beyond to help me get the bed I wanted. She was super sweet and super helpful will definitely ask for her when I come in to buy my living room set.

Salvador gave me really good customer service. He was very kind and generous.

Do you know your company may be participating in illegal consumer practices by automatically adding to a customers cart the Reguard protection plan and no hassle delivery with out the customers knowledge when shopping online?

Professional, detailed, and patient we had kids crying and freaking out and he was not pushy and waited to help us anyway he can to make sure we didn’t feel overwhelmed like we already did. Having two little boys running around everywhere can be exhausting but my husband and I understood everything and all conversations happened I. Tranquil pauses from our kids lol

Very happy with our sales man Mike Thank you

Roni was very helpful as we looked for our new sectional. She gave us our space as we thought about our options. She was also very knowledgeable regarding the mattresses we looked at. Thank you Roni for making our shopping experience memorable and smooth.

Salvador & Julio are the best! Go see them for the friendliest service! Thank you so much for your help!!! We love our furniture!!!!

I went in looking to buy just a sofa and love seat, not sure if I wanted fabric or leather. After speaking to Aurora of the difference and her expertise of each, walked out with a whole living room set including TV stand, tables, etc. Thank you Aurora for your kindness and time and remembering when I came in prior!

He did an Excellent work

Ramy he was very helpful and patient with us! Ask for him when you come to the store!!

Very easy purchase, very knowledgeable.

Aurora is amazing! Very helpful and easy to work with and accommodating to all of our needs and was able to get straight to the point with the pricing and all necessary details! Go with her for all of your furniture needs!

The couch that I bought and supposed to be deliver has been RE-SCHEDULED FEW TIMES to a point that I feel like they would lie to you about availability and delivery date to keep the sale on record! DISAPPOINTED!

Visited Ashley looking for a new bed set for a spare bedroom. Aurora helped us and she went above and beyond. She made suggestions and really made our shopping experience great. The bed set was delivered when promised, it looked great, and it was a quick and easy process. Would definitely return to the store and look for Aurora.

Bought a lot of furniture from here approximately 8 months ago. When buying the items, the sales associates are very convincing to sell you the warranty and I got sucked into it. However, one of the pieces of furniture that we bought- worth over 1k- has some damages and now neither Ashley or the warranty company will take accountability, they keep pointing fingers at each other. When you call the store, the manager is always "too busy" to talk to you. Very frustrating process. I am going to just go dump the spoiled furniture to the store front.

aurora was very helpful in my mission to find the prefect bed with my budget.

Aurora was super friendly, made me feel right at home, love the service. 👍👍

Agent Aurora was extremely polite, professional and pleasant. Her demeanor and knowledge quickly helped us find the right furniture for us! She is an amazing asset to Ashley’s! THANK YOU Aurora!!

Our sales girl Denise was very friendly & attentive. We were very happy with our visit. We found the perfect oversized recliner for my husband.

This purchase from Ashley’s was exactly what we had been looking for. The representative Juan was professional and very helpful. Would shop here again and deal business with Juan.

Saif did an amazing job helping us find our new mattress. We ended up purchasing a new mattress with an adjustable base and I can’t wait for it to be delivered! Thank you, Saif, for being so patient and knowledgeable.

Amazing customer service, Juan and the manager James very helpful and willing to work with your budget

Jennifer Cardenas was excellent. Great customer service.

(Translated by Google) Very good customer service, Aurora very kind and attentive (Original) Muy buena atención al cliente, Aurora muy amable y atenta

Juan was so helpful and made the whole process easy!

Juan Avila provided Great service … demonstrated the mattress and explained pricing well

Aurora at Ashley Furniture Montclair is an amazing sales person she is very friendly and welcoming and made sure we got what we wanted. Will definitely be back for any future furniture shopping.

Decent prices, excellent service from Moy. he was patient and took care of our needs.

Moy was awesome! Extremely patient with us, especially because we couldn’t decide between two different sofa sets lol. Definitely ask for Moy!

Juan Avila was helpful, friendly, and professional. Looking forward to my recent purchase.

Juan was amazing. He was so helpful when we had questions but kept his distance and let us look around without pestering. Highly recommend coming to Ashley and ask for Juan!

Clean and welcoming store. Moy did a great job helping me pick out a furniture set for my bedroom!

Aurora was super helpful, professional & courteous from the beginning. She showed us the different full size bed options and got me financed right away.

Very helpful, and a quick checkout once we chose the item we wanted.

When you need any furniture go to Mike! He is very helpful and doesn’t try to upsell you! His customer service is also great!!

Great service, fast and quick!

I was looking for a full-size mattress for our spare bedroom. Juan was so helpful to answer all my questions on the differences of each of the mattresses I was interested in. He was very professional and knowledgeable. Thank you for making my experience with Ashley Furniture pleasant.

Came looking for a bedroom set for my daughter, they didn’t have what I was looking for but Aurora went above and beyond to help me find what I wanted. Her customer service is the best and if it wasn’t because of her, I would’ve walked out with no purchase. I will come back to her and totally recommend this store!

I moved to California and of course needed all new furniture for my new home. I came into Ashley's and Aurora was the sales rep that helped me out. She was phenomenal and so patience helping me out.

Today's visit to Ashley's Furniture was very pleasant. The second we walked into the door an associate by the name of Roni greeted us right away. She introduced herself professionally and even acknowledged my children. Roni was very helpful in getting us exactly what we wanted. Took us around the whole store and showed us many different options til we found exactly what we wanted. Thank you Roni for your help. Will definitely be returning in the future.

Roni gave an exceptional experience. She walked the store with us and made sure we left with the sectional of our dreams and we even got a tv stand to match. Thank you for the great service! We will be telling all our friends and family!

Mike was very helpful provided great service and helped find just what we needed.

(Translated by Google) Roni is a kind and very professional person, she listens to your needs and does not pressure you to buy that. Taste (Original) Roni es una persona amable y muy profesional, escucha tus necesidades y no te presiona para comprar eso me Gusto

Salvador, the representative, was friendly and supportive. Ashley’s Home Store has a 5 Star service as well when it comes to mobile accessibility. They have a wheelchair in the store that customers can borrow while shopping.

Enjoyed my shopping experience. Roni was extremely helpful in finding what we were looking for.

Moy was very helpful and search for me what i was looking for.

Was assisted by Denise who did an awesome job. Came back twice because undecided and she helped with all questions

Very friendly and helpful

Jennifer was very knowledgeable and a pleasure to work with!

Very personable, not pushy, liked that

Great service & Sal was extremely helpful!

Mike is great at customer service :) making my family feel comfortable looking around and found what we was looking for he is the greatest :)

Jennifer our sales rep specialist was extremely knowledgeable, helpful, and patient with what we wanted. Very satisfied with our visit and purchase.

Sal was great and went out of his way to give us the best deal possible. I highly recommend bundling your furniture purchase. Best deal ever!!!

Great customer service

Mike was so informative and helpful. I really felt like he listened to what I was looking for and showed me options that could work, in a friendly, no-pressure way.

Go see Gyselle she’ll take care of your needs and budget

My wife and I bought a double reclining sofa and cooling mattress. Our sales person Gyselle was great, she gave us good advice and the entire experience was great. We will definitely be back in the future and look forward to working with Gyselle again.

It has been an absolute nightmare dealing with the warranty company! The sales associate encourage you to get the extended warranty as it will cover EVERYTHING and let me tell you it covers nothing!!! The warranty company finds every way to get out of covering your items! I had an issue with my tv stand the door to open it came off the hinge as when it was put together they stripped the screw and i called and reported it only to be told they don't cover the hardware!! I have never heard of anything like this before but yet I paid the money for the warranty I might as well of thrown my money on the garbage! I also contacted about my dining room table and the color was coming off from areas and the warranty company didn't want to cover that either!!! The excuse they gave me was "Per the terms of your plan, accumulative damages not attributed to a single incident is non warranted" what on the world does this even mean!! They make up whatever excuse they want to deny your claim! I was mislead by the sales team in purchasing the warranty I will never buy from Ashley again! Be carful and make sure to look into warranty companies as well when purchasing furniture as they will literally rob you!

This is the 3rd time we buy from Ashley's and every time has been a horrible customer service experience. I think I'm a gluten for punishment, but this was the last time I ever give them a chance to earn my business.This time I purchased a complete Bedroom Set for my Wife's Birthday - It turned out to be a nightmare! Of the 3 purchases we've made within the last 10 years here is my recap:* They're nice to you when they are trying to sell to you. Get ready because they can give a shit about you once the sales are done and they will send you down the road to the Corporate call centers from the Philippines to who knows where else. NO ONE IN THE STORE CARES ABOUT YOU AFTER THE SALE IS MADE, YOU'LL SEE IF YOU DON'T BELIEVE ME.* The delivery service is mainly 3rd party unknown people without uniforms or company trucks they have shown up with plain beat-up trucks and unsavory-looking characters who come into your home for undetermined amounts of time looking around your home as they walk in and out setting up your furniture.* The furniture arrives unboxed many times. It looked used and we had to get it replaced one time because it was used and we didn't buy the floor model so they were trying to stick us with some type of returned item, so pay attention to your delivery.* This time around our bed broke on my wife's side of the bed after 10 days and my wife is a small woman so it couldn't be because of her weight. It broke around 2:00 AM while we were sleeping so even though we had a good laugh about it, it quickly turned into a nightmare with Ashley. We reported the problem and we started sleeping on the floor waiting for someone to come inspect the bed. 2 Months later we were fed up with sleeping on the floor. From day 1, I now had called 14 times, Had to file a claim with their Philippines department twice, sent them pictures twice, and had an inspector come out and determine that it was a manufacturer defect and the wrong screws were used according to his assessment. But then he disappeared telling us that he would report back to Ashley that we should get a replacement bed and nothing happened for another 10 days.* 4th of July came around and we were still sleeping on the floor. I called the Store for the 5th time because I didn't want to call the call center customer service abyss line anymore. The Manager Julio at the Montclair store where we purchased is an asshole and ended up hanging up on me! That guy needs to get trained in simple customer service skills. I think he's only trained to push his sales reps to sell more, more, more but when it comes to giving a shit about customers his I.Q. goes blank. NO ONE CARES - GET IN THE CALL CENTER SYSTEM & WAIT FOR SOME OTHER UNKNOWN DEPARTMENT TO DO SOMETHING - AT SOME UNDETERMINED TIME! The best he could tell me after 2 months of waiting was to submit a return request and wait 4 days for approval but it will only be for the bed frame because there was nothing wrong with the Dressers and then argued that they would not take back the dressers regardless of what I want. WTH am I going to do with dressers that don't match whatever new bed I find? WELL, THAT'S MY PROBLEM!* I DEMANDED A REFUND at the customer service call center this time and some Philippine operator apologized and said it would take 4 days to get approval to return the items and then more time to schedule a pick-up.I apologized to my wife today when we woke up on the floor. I promised her a new bed by tonight and threw Ashely's bed out in the back patio and I'll make sure I never go back to that store or buy Ashley's brand ever again.

Maryann & Jasmin were a big help! Very friendly and knowledgeable and went above and beyond in helping me out. Jasmin assisted me in finding parts to an older bedframe and Maryann physically helping with a bunch of items I was purchasing all over the store. Thank you ladies for your patience and service!

They called me to tell me that my couch is delayed, didn’t even give me an exact date when it will come, on top of that it’s Fourth of July, no accommodations or options. Very unprofessional and inconsiderate. Waited all this time for a refund. Very disappointing

salvador very helpful in helping me with my order very professional and friendly salesman

Saif is a great Ashley representative. Easy to talk to and knowledgeable of options. With his help, I was able to find a combo that worked best for my family. Thanks again, Saif!

We went to look at sofas a week ago. One of the salesmen, Juan Avila, approached us and asked if we needed any help, asked leading questions and provided feedback on what and where we should look in the store, then let us explore without being pushy or hovering nearby. Very relaxed environment, staff was professional and did not feel like a pressure sales environment like some other furniture stores we've checked out. Once he saw that we were narrowing down our search, Juan came over and checked if we needed any help, answered some additional questions we had regarding pricing and availability, and was very gracious when we said we still wanted to do some comparison shopping. He gave us his card and provided his availability in store in case we wanted to come back and purchase with him. We couldn't find anything we liked better than what we saw at Ashley, and we appreciated Juan's assistance so much we decided to come back. Ashley's prices were very competitive, and Juan was even able to price match their own website (which saved us an additional $150 off of the already posted sale price), which left us room to purchase the 5-year warranty and still save $90 not including tax. Our only gripe was that the sofa we bought ended up having a delivery date nearly a month out when we were originally given about a week estimate, but considering the reviews and pricing for the sofa (Tibbee, the standard 3-seat sofa for those wondering which one), we are very understanding. Juan assured that if it became available sooner that we would receive a call with an updated expected delivery date. Great experience, we likely will come back for end tables and other decor.

The service was great

Would not even bother to serve us.

Didn't have a good selection like before

I didn't need the protection plan. However the sales person was very kind.

Excellent customer service. Salesman was terrific to work with and very knowledgeable and helpful. Thanks to him, I was very comfortable making my purchase.

Omg!!! This crew at this location is amazing ❤️ I went furniture shopping couple weeks ago to many different stores that day, let me tell you some of the treatments I received from sale agents almost made me want to run and order online…but since I was looking for important pieces I needed a in person experience with my new furniture. Let me tell you I arrived at this location 8pm just before closing one step into the door I was welcome by Mrs. Denise this woman has such a angelical spirit about herself so classy and humble. Very knowledgeable about every piece in the store and so patient. She is supported by a great crew loving and caring like a little family. I have been back since few more times (lol mess up my measurements) and it’s the same vibe all smiles. Makes your buying experience even more worthwhile and memorable. I brought my son finals decision day and the first thing out his mouth on the way to the car…was Mom “these are some very kind people here, good to know in this world there’s some left” beside the great products you meet great people.

The salespeople were very friendly and helped us find the sofa that fits our house perfectly. They were easy to work with and had really nice furniture for a reasonable price with financing. I will come back if I need more furniture. I recommend coming here v buying online from Amazon. I made that mistake before, and it is safe to say I will come to Ashleys from now on if I need a sofa. It was even cheaper than Ikea too.

Bought this table about 5/6 months ago from Ashley Furniture Montclair Ca this is such a terrible table just going to trash it this wood is awful it is stained and the worst thing I could’ve bought out of this store I’ve tried wood cleaner using a steam iron to remove stains nothing has worked it’s just cheap and bad I would’ve spent 600$ on a glass table if I know the quality of there wood furniture table is so awful do not buy any wood tables from Ashley furniture any dark wood like this

Really dislike how pushy they are with sales. The assistant followed us around the store, and asked if we would like to finance within the first few minutes, before we had even decided if we wanted to purchase something.

Do not buy from Ashley! After spending 2.4K we purchased a dining table along with a recliner. First we dealt with shipping/pick up issues. Second, upon receiving the table it was made incorrectly. The preholes to screw together the table were off. Ashley had to order another and had a tech put it together. Third, after having the table a month the top began to lift. We wanted a refund/credit to our card but Ashley wouldn’t refund us just give us store credit. By this, forcing us to buy another piece of furniture not wanted or we’d lose the refund within a time frame. We were made to purchase a a credenza. Fourth, this was the worst part. They delivered a credenza with wood boring bugs! I started to notice small sawdust piles. Not noticeable enough when walking by it but noticeable upon cleaning it. I didn’t give it any thought since I don’t know about wood until someone told us what it was! Wood boring bugs! Now because it’s too late to report it to Ashley we’re stuck with a defective dining table, a credenza w/wood boring bugs that are slowly it eating away and still paying off a credit card! My husband has been injecting a chemical into the infected areas and it’s destroying the door! We’ve found 2 bugs so far. DONT WASTE YOUR MONEY AND TIME! I WISH I COULD GIVE THEM NO STARS!

Just want to say Ashley Furniture ,has a good variety of products, The sale rep Maryann Alvarez was very knowledgeable in the sofas we were viewing, I didn’t plan on making a purchase but after reviewing a few Reclining sofas , and your pricing I couldn’t say No

Everyone I dealt with was so nice. The experience was great.

Great and friendly people and service!

Horrible sales persons. Rushed services and very unprofessional. I would have give no star if I could. Will never buy anything from Ashley Montclair.

I wish I can give more lower rating!!! I bought a bed-set end-of-April, 2023 Since the bed installed (by Ashley's delivery guise), it makes cracking sound, the drawers are not closing properly with other issues. We informed Ashley right way, opened a case and they told they will send a technician to check. After that did not hear anything from ASHLEY, technician did not show up, contacting back and forth finally technician came, shown him everything, including the bed cracking sound. He told us these are bad, I must submit everything (he told us not to be worried, ASHLEY will take care everything). Its been 2 weeks since the technician came, but did not hear anything from ASHLEY, so I called today, the in-store-customer-service operator told me that the case is closed, there was no defect. They are lying, I wish I can upload the video to show the cracking sound, when go one side to another side. I spent around $3000 and almost 2 months has this hassle, even I can not use my bed, weak up middle of the night from bed cracking sound, is it Worthey? Seems like ASHLEY got my money and they no care about the customer satisfaction.

Juan is amazing! He is professional, attentive, and helpful. They have a good selection of furniture and financing options. I will definitely go back and highly recommend you stop here first, before you anywhere.

It was the fist time I have ever purchased my own furniture. Mike helped make it a simple and fast process. Thank you

Came to Ashley furniture for the first time in Montclair California greeted they were not pushey or trying to change my mind like a store I use to go too. Omar was a very nice young man. I don't go out much cause of my age but I was amazed on the difference in furniture & I'm happy with my choices. Thank you Ashley Furniture and Omar on helping me pick out my new couches. I'm very old school so the modern styles of furniture is not for me but I did like the colors available. I picked my furniture Saturday afternoon & will enjoy when I receive in a few days.

very patient with process. Sal provided all the correct information and was very accommodating.

Aurora was polite and professional and listen to our requests on the chairs we were wanting to see and sit to judge comfortablity of chairs. She was able to show us the the advantages and the comfort of the Power lift recliner, which we purchased. We felt very comfortable shopping at Ashley's at Montclair Place.

Had a very good experience and delivery was fast and on time

Went for a sofa bed. The sales rep was very helpful, and the price was reasonable. Love it. DL Ontario CA

Sal was amazingly helpful and knowledgeable, he helped us find what we had in mind and will be back for future purchases.

Gyselle was awesome and very helpful. She helped us out to chose the right entertainment center for our home. Thanks Gyselle. We be coming back to get more stuff soon.

I bought King size bedroom set, horrible experienced. I'm still waiting for my drawer. I wouldn't recommend this place. Go some place else.

Dan was amazing!! No pressure very helpful and knowledgeable

I had a horrible experience don’t deal with george he was very rude

Ronie Lowen was very helpful in assisting us with our purchase. Great customer service and better deals than other local furniture stores, I highly recommend this location. Ask for Ronie!

Juan was really good and helpful. Thanks for the service

Really loved the man that was showing me around..he was very kind ...soon I will be needing a bed and dining room set....so I will be shopping at Ashley furniture again for those...I will also recommend Ashley to family and friends...there are so many beautiful items there...!! Thank you...was very pleased....😊

Salesman Denise was was horrible, we went in the store, bought our furniture which was the one on display, we got delivered something else, went back to the store to let them know they gave us the wrong stuff just for them to make us pay more, we went ahead and paid for their mistake just to have the furniture DROP OFF AT OUR DOOR not put together even though we paid top dollar for delivery and assembly, we were even told "the reason why you are paying more is because if you put it together yourself you void the warranty " it just keeps getting worst.. ALL BAD. STORE MANAGER WAS NO HELP NEITHER.

Great place to buy furniture and no pressure sales......

Great customer service. Prices are high but probably because their product is good quality. We get our recliner sofas in 5 days. Can't wait! Sufficient selection.

The staff was friendly and helpful.

This was my first purchase with Ashley’s Furniture and it was an absolute great experience. The staff from when I first walked in set the tone with a very welcoming atmosphere, which is the most important part for me to continue to proceed with giving a business my money. Immediately by far the best salesperson I came into contact with was Roni and honestly she was the real MVP! She went above and beyond with assisting me, not only was she knowledgeable with everything on the floor she had a positive attitude as I needed all the help I could get with making decisions and staying on track with my purchase. If it wasn’t for her I believe I would’ve had to go to multiple places to furnish multiple rooms I was on a quest for. These days it’s rare that you find customer service like this, most importantly that this is my first experience with Ashley’s company. For this I will be a returning customer and they should truly mimic RONI’s high expertise customer service ability she displays. Thank you Roni and team!!

Moy helped us and was friendly and patient as we were undecided which bedroom set we wanted.

Great customer service, and Denise was very helpful and courteous, and soon my home will look so much better with the beautiful new furniture! I highly recommend Ashley in Montclair for any and all furniture needs!

Amazing Staff and Managers Please ask For Aurora She knows all About her Furniture 😊🙏❤

The worse. I ordered some stools. They came out the wrong color the first time they came out the second time wrong fabric tried to call the store. You cannot get a hold of the store without somebody connecting you from another location (china )

Great service

Gyselle M. was a great help. She was knowledgeable and patient. She assisted us with a variety of options until we found the right fit of furniture for us.

Everyone was helpful without being overbearing. Myra and Sal are wonderful sales people and made the experience very pleasant. James, the manager, gave us a great price and we were very satisfied with our purchase. No hard sales tactics, asked us about clean care without pushing it. Very positive experience. Will definitely go there again for my next furniture purchase.

Lots of deals here quality is here....

Awful experience got the wrong color of sofas now i am loosing my delivery fee due to their bad service and put the blame on me saying i choose the color which clearly i asked the salesman for the color i wanted specifically never order from them again. First time buying and last.

Great service. Leonard Webb is the best.

The customer service was amazing very happy and excited to get my furniture thank you 😊

Roni is a friendly sale person. I was happy to buy furniture from her

Please ask for Aurora Hernandez if you want personalized advice and an amazing experience. Aurora took the time to get to know me and my fiancé, she even took the time to look at our new homes pictures and recommend the different furnishings that would go with each room. She made me feel like I was with a long time friend with making my decisions. Before coming to this store I went to other competitors but because of this experience thanks to Aurora I trust that she will help us make the right decisions for our new home journey. Thank you Aurora

The worst customer service experience ever! Never buy anything from this scammer! I do not want even give you guys 1 star. Everyone pleabe aware of thisbought their showroom. I clarified to the saleman Mike that we do not want to use the box-spring or foundation. These are inconvenient (occupy the space when we move to new house in the future) and dangerous for our baby (higher distance from the ground). We went to look for a bed with the bed platform that we just simply need to put the mattress on to lie down. We like one design with drawers, but as baby could play with those drawers, we requested to not take these. Then Mike did not know, he misinformed without drawers, there would be no platform. The bed delivered without the rail that we have to buy box spring or foundation and I definely do not want it. So I came to their store to open a return case but they did not take any action (they said they will handle it within 72hrs). 3 of us have to sleep on the floor for 5 nights already and they did not do anything to resolve our problem. The weather is so cold these days, First, they are not knowledgable of what they are selling, Second, they provided the worst customer service ever even I chat to their live Sapna, he or she just answered in the way that we wanted to hear but they did not take any action I will alert everyone about this scammer, never buy anything from them again

Good service and product.

Excellent service from Maher... he was terrific. We wl ask for him again.

Excellent service from the moment we walked in. Maryann A. made our shopping experience seamless. We were searching high and low, and Ashleys had exactly what we wanted.

This store is top notch customer service driven I have a store in west covina a block away but drive the 20 minutes because this store is awesome to the customers

If I could give them 0 stars I would. After over a month of calling in a claim I finally received my replacement furniture. Back in 2021 we bought a whole living room set, bedroom set, and a Tempur-Pedic Mattress...I would say we are great customers who spent a lot of $$$$...so yes we would also expect great service when something happens. After less than 3 years our recliner has gone out. After the whole claim process it took a little over a month to get the recliner inspected and then finally replaced. Before the recliner was delivered, I had called to make sure that they would also take the existing recliner away, and they said yes. Upon delivery the driver could not take it due to his instructions that stated DO NOT PICKUP. So I chat with Ashley's they say it was PROTECTALLs responsibility. Then I call the warranty and they state that since the recliner was completely exchanged, it is up to Ashley's to replace. So now I am stuck with a broken recliner and I have to figure out how to get rid of it. On top of that they would not let me purchase another protection on this new recliner...Obviously this furniture only lasts 2.5 years if that. We were not cheap when we purchased our furniture and we bought higher end sets, so YES I am disappointed with Ashley's on a whole but more so the way that customer services handles communicating with customers especially their Store Managers...specifically JAMES. Long story short if you need furniture just to last you a 1-2 years you might be better off shopping at IKEA, but if you like the styles here at Ashleys then go ahead and do so, just be aware that when it comes to issues and claims, their customer service is lacking especially at the MONTCLAIR location. I will say they have a killer sales team though.

I walked in and into the store and I thought someone would come and ask if I needed help! There was no welcome to come in and if you need help I am here to assist you. I just walked out. You never know what a need is unless you ask!

Our sales person Leonard was nice , perfessional , and attentive . We need more people like him . Thank you so much and thank you Ashley's 😊

Came in to buy new couches and Roni was so helpful, informative and patient with me. I didn’t feel pressured at all and the whole transaction was so smooth.

Immediate attention when entering th store with a smile and great positive attitude. Knowledgeable of the product I was looking for. SOLD.

Very bad experience, the general manager Julio Mejia does not know how to provide a great customer service and make your customer a repeat customer. Will never go back to Ashley’s in Montclair. Hopefully upper management can reach out to me so I can discuss the issue.

just went to Ashley’s. Great great service. Ronnie Lawrence helped us on the floor. She was great very helpful. Ask for her when you go in. She’s great. She’s very helpful.

Robert was great! He was very knowledgeable and didn't rush us. We were able to get the living room sectional we wanted at a great cost.

Roni the sales person was wonderful. I would recommend her for sales.

bought a couch from Omar, he was wonderful!!!

Went in the first time to ashleys in Montclair we were guaranteed by the sales associate that they would work with our work schedule and deliver once we were home .. but then later they pretty much told us either your there or not ... which was so unprofessional when I called to try and fix the problem a women answered the phone I asked for a manager but of course he was in a meeting.. she proceeded to tell me that she doesn't care if we spent 1 dollar or 3 thousand the rules are the rules .. I asked if the manager could contact me back and she said he's gonna tell u the same thing the whole experience was just ghetto we will never go back and will be canceling our order. Worst experience ever they need to train their employees properly on how to deal with situations making the whole brand of ahsleys furniture just look terrible!!!!!!!

Very nice and help full employees

I came in here awhile ago and decided to hold off on the purchase, but the sales rep Roni was extra patient with me (I’m an only child) so I kept her card. I came back today for the New Year’s sale and found a couch that was perfect for me. Thankfully Roni was still here and I will have a real couch shortly!!!

I would give 0 stars if it could I ordered some reclinable couches and 4 months in they were squeaking when I don’t even recline them, they are also flat and in horrible condition. They keep giving me the run around and their technical support is the most unqualified team I’ve ever seen they don’t do anything, but take pictures and lie. I wouldn’t purchase from them at all and the warranty isn’t good for anything either I would avoid this place for reliability

My husband and I stopped by this Ashley location to check out couch options a few weeks ago -- just to look, since we weren't sure what we wanted yet. Ramy was very helpful, showing us all the options that could fit in our space, and off the top of his head he knew what other colors the products came in and how quickly each could be delivered to our home. We're really happy with our purchase and I'm thankful for Ramy's assistance!

Save your money they steal you delivery fee After you cancel a order or return something that’s not even your fault Beware people this place is a Ripoff 😡😡😡😡

I appreciated that the young lady who helped us was so kind & patient. Her name was Jennifer. Went above & beyond to make my experience just wonderful. Not pushy & yet very engaging in questions, answers & conversation. She was so good I purchased. Thank you Jennifer 😊

Aurora is one of the top sales with pushy skills that made me placed an $11,000 order believing that I could exchange items hassle free. I wasn't quite made up my mind on everything at my first visit, but Aurora was very passionate and made things feel easier to me. I expressed my concern about hassle of returning stuff, she quoted "Not with Ashley, everything is easy" and that caught me because it feels right with the brand name. I don't know which mattress base box height to choose, but wasn't given time to think it through because of the impression of being able to exchange for a different height, so I got 3 sets. After delivery I realized one of them is too high for my 5-year old, however when I called about exchanging to a lower one, manager said there's no exchange at all for mattress related items, at all! I felt shocked that the message was completely different from what Aurora made me believe. When I had a chance for physical visit to confront her in store, her entire attitude changed 180 degree. I wasn't hoping much for an exchange at that point by getting the message earlier, but I really could expect a simple apology or an apologetic attitude for the misunderstanding. Instead, she doesn't want to take any responsibility nor an apology for misleading the customer, even worse, she simply WALKED AWAY with a very bad manner and saying "I don't need to deal with this, you (pointing at the store manager) handle her!" Then she just went on to chat with her coworkers since there's no other customers. I'm shocked by such unacceptable customer service. I feel mistreated and wronged, making this shopping experience a horrible nightmare.

Ramy, offered such great customer service. Nice, friendly and to the point. Made my visit pleasant

First and foremost want to start off with saying how amazing MaryAnn and the manager James were to my husband and I! Furniture shopping can be a stressful thing, but I cannot emphasize enough how easy they made this process for us. MaryAnn was so sweet and very informative which helped in committing to certain pieces of furniture! Not to mention the great deals we got which were greatly appreciated; Especially with a baby on the way! Will definitely be returning to this location for future purchases. 😊

My sales person Denise was excellent. Denise was attentive and very knowledge about the products.

Very nice furniture, good service and prices I wish were lower. They had the cocktail table I wanted, some places had a lower price, but not the style I was looking for. The salesman was nice and not pushy but helpful when needed.

Staff is really helpful and patient allowing you to time to decide what’s best for you!

Just bought our first couch and could not be happier with the the service by Sal. He was not only friendly, but also puts pride in his customer service. Highly recommend him when you come to Ashley.

Aurora you are truly a Gem to have at furniture Company. Thank you for your help

We went in to buy furniture for our new place and asked countless times if we will have our furniture by a certain day and Ramy, the salesperson, said yes. This was even after speaking with Julio the General Manager. We later find out that the delivery will take another week, at least, if the warehouse even gets all the furniture in time. So many false promises made just to close a sale. Crazy thing is we only received a mattress for next day delivery so if we decide to cancel our order we’re out the $500 for delivery and set up for the other furniture that hasn’t even arrived yet. One thing you sign when ordering furniture is that bedding furniture is not returnable so now we’re stuck waiting in an empty place with just a mattress/box spring on the floor.

Ask for Juan Jose Great Service!😀

Very sales representative is friendly and eager to assist you. They have a good selection of furniture on floor.

Omar helped me get the best deal on a mattress. Highly recommend.

First let me start by saying if you come to this store ask for Aurora she is amazing! Her customer service is over-the-top amazing. hands-down the best sales lady I ever met. Her attention to detail is perfect. Thank you Aurora!

Went into Ashley Furniture with the intention of purchasing a dining room set. Aurora assisted me and was extremely nice and professional. She kept that huge smile on her face the entire time she helped me. She was knowledgeable and answered each question. Thanks Aurora for an awesome experience. Can’t wait to get my order.

I had a great experience Roni is very helpful & patient. For sure will be going back with her gave me the best deals & worked around my budget.

Wasn’t in there that long but Omar made a lasting impression! He was so helpful and friendly from the moment he met with me. I’ll definitely be going back to him for my bedroom remodel!!

Walked in knowing what I wanted. Jennifer met me at the front and was very helpful. I was in and out in 20 min. I’ve bought all my furniture here.

We bought a beautiful couch there the service was awesome. I feel we got a really good deal . They have a really good section to look at.

Mgr James and Ramy did great. We were able to furnish a new home with great deals and flexibility on delivery. Definitely would refer our friends to come work them.

My fiancé and I just purchased furniture here tonight and Denise was amazing! She helped us through the entire process, from start to finish, and we are so happy with our final purchases. Jason, the store manager, was also very personable and accommodating to our needs. All in all, we recommend this location to anyone looking to buy quality furniture.

I came in to your Montclair store location just to get some ideas on the dining sets. I was approached by your manager James and he asked me if I needed assistance or had any questions. He gave me the different options that were available on your sales floor to give me an idea of what would best fit in my desired space. He was very thorough, patient, and very professional from the moment he spoke to me. I ended up choosing a set and I was then introduced to Jennifer to complete my transaction. Jennifer was also very polite, very informative and offered me a protection plan to add to my purchase. I had a few questions about the warranty and she went over everything that was covered. Jennifer recommended that I added it for that extra protection in case of any accidents or mishaps. I added the protection plan to my purchase and felt at ease knowing that your employees really went above and beyond to make sure that I was provided with excellent customer service! Thank you James and Jennifer for such a great experience at your Montclair location.

Me and my boyfriend went to Ashley’s furniture store looking for a mattress for the camper. Nancy welcomed with a warm welcome and we told her what we needed she showed us several options and recommended a mattress for us to buy, we bought the mattress and absolutely love it! Nancy made the whole process simple easy and amazing!

Amazing is how I will start this we called the store at 8.40pm spoke with Daniel advised us of the options from buying online vs the store and what a great deal and savings we would get so then we spoke with Denise and she went above and beyond to help me s She spoke with David the manager and they stayed open late for us so we could make our purchase for a quick delivery these 3 were outstanding we tried other furniture stores and Ashley’s will be the best of them all thank you David Denise and Daniel

Aurora Hernandez was awesome. Went to purchase a love seat and found one. She had the best welcoming. Smiles beautiful. She helped me with all my purchase. I really think this young lady should get a raise. Her Customer Service etiquette is the most wonderful. Haven't encountered anyone with her beautiful attitude. Love her service.

Aurora is VERY AWESOME, she had So Much Patience in Helping My Mother buy a Couch, making her Very Comfortable and putting her at ease. She Helped her from the moment we entered the store. Great Service, Go Ask for Aurora, you Will Not regret it!!! Thank you Aurora!!

Horrible experience shopping from Ashly Montclair , Ca store. I just moved to Upland area and have bought all my furniture from this store. At the begging every one was very kind and friendly. When I got my furniture I have had many issues manufactured defect with my mattress, crack on my dresser defect with my sofa,.After may calling and visiting to the store , my problems haven’t fixed. The store manager David is very unprofessional and not experienced he sent the company’s technicians to check my claims and the technician approved all my claims.When I asked the customer service to replace my furniture with problems they told me they are gonna send another technician and when I talked to store manger he asked me to come and buy a new furniture.I don’t recommend this store for shopping. Rude.., unfriendly ,unprofessional manager ,wasting your time and your money.

Stay away! Buyer beware!. Worst buying experience of my life. We went in to purchase a sofa. They insisted on a demonstration for a new bed. Showed us a amazing bed with vibration and other features. We said the price was too high. They said the manager would give us an amazing discount and for our health we should take this great offer. Bed arrived. A much cheaper version than what we were showed. The delivery people said we could get it exchanged if it was wrong. Classic "Bait and Switch" They won't make it right or even take back the frame we didn't want. We are stuck paying $6000 for a bed we don't want. Don't set foit in this place. Predators. Unscrupulous. Worst experience ever.

Disappointed that we were not told our coffee and end tables needed assembly. We did pick up but would have chosen delivery had we known..

Got well taken care of left super happy thanks Aurora and Shawn😁

Moy was the most wonderful kind and helpful person. We truly enjoyed working with him no pressure and willing to guides us in what we wanted. Thanks look forward to working with him again.

Got last one of this set from Montclair Ashley, with great effort and helps from Leslie and Managers Shawn and James, we are extremely delighted and satisfied to the sofa set and service . Thank you guy, big thump. Strong recommended

Excellent service, wide range of choices. Very happy with my new furniture

Gyselle was amazing. She was so helpful, pleasant and helpful! Be sure to ask for her!

My mom was taken advantage at this Ashley store! She walked in making it clear the she was there to purchase a dresser and was helped by MAYRA UGARTE who insisted in running her credit to get her a "better deal" and two weeks later she's was confronted by the fact that they "RENTED" the furniture to her and there was suppose to be a payment every two weeks, when she called to figure out what happen she was addressed by their manager Luna who just repeatedly said "you are a grown up and not a kid you sign so that's your problem" this is no misunderstanding they were sneaky, rude.

(Translated by Google) Very good service Catherine thanks. He was very patient and helped me with what I was looking for. (Original) Muy buen servicio Catherine grasias. Fue muy paciente y me ayudó con lo que buscaba.

Just had the most horrible experience with the salesperson, Harold! I've never written a review on google before, but this experience is soooo bad that I decided to write my first review. Harold is helpful when you're about to make the purchase, but when you actually need his help after the purchase, he is incredibly unreliable! In every call, he said that he'll check into it and call back, but the call back NEVER happened! (Not even ONCE!) He asked us to send him texts, but NEVER gave any responses back. We're actually very much in need of help with the assembly of our furniture, but we did not get any help AT ALL from Harold. At the end, he just gave us some lame excuses that there's nothing that he could do. I ended up calling customer service myself and arranging all the appointments myself (without any help from Harold, doing things that he said couldn't be done!). The customer service was way more helpful and cared more than this salesperson who's supposed to be our main liaison. This Ashley offers good choices of furniture and the store is nice, but for sure... we wouldn't recommend Harold at all!!

Had a great experience, and Giselle was very knowledgeable and helped us find our beautiful living room tables. James the manager gave us the best prices also. Will be back soon for more!

Hope was incredible! I will be going to visit her at the Montclair location for all my furniture needs.

Iv had the worst experience I will never buy from Ashley again. All of the furniture was damaged and or stained and getting replacements or repair is impossible. It's been going on 2 months now and no resolution. The wrong parts keep showing up and no one has any idea what's going on..customer service is a sick joke. This company is a cluster f .

Our salesperson was Johnny when we walked in he just said if you have any questions he was there to help, not pushy at all. That’s what we like, it helps us want to reach out to those people who are willing and waiting to assist, they were also willing to help us on we purchased a beautiful bedroom set

Everything was fine until I got home and looked at my receipt. I don't recall being told the fee for delivering my furniture was going to cost me a $130.00. I could have picked it up myself. $130.00 just to bring the recliner to my home and put it in my livingroom.

I had a great 👍 experience at Ashley.. The sales associate, Leslie was superb and was able to get me what I wanted for a good price. She and another even came to my home and put the media center together . Did an amazing job .

Dons shop here furniture is not good quality bought insurance and it’s still valid and they don’t want to fix my poor made furniture David the manager dosnt wanna fix my problem even with my policy still being current

Jennifer was our sales person…very informative and patient…not pushy. Our experience of purchasing a new sofa and loveseat was very pleasant.

Thank you for the help gyselle Mendoza. She’s was very helpful. I got myself some new furniture.

An online rebate is not the same thing as a gift card. My couches were 2 months late. Worst experience ever.

Great place, my sales person Leslie was really awesome, very helpful and informative on our purchase.

The sales manager in the Montclair store was awesome, but the sales rep screwed up and I'm trying to cancel my purchase but the phone hold wait time was over an hour and was unable to contact anyone and I cannot drive back to the store either, no happy in the least!

Thank you, Harold Chambers for all your time & help in providing great customer service.

Great deals and service. They are also willing to match the online prices if lower.

The set up of my daughter’s bed was quick and efficient.

April 2022 purchased sofa sleeper from Ashley Homestore Montclair. May 2022 Ashley delivered defective sofa sleeper. Company notified right away and promised to repair. Between May and July, Ashley store scheduled, canceled and rescheduled many appointments to repair sofa. July personal visit to store. Spoke with store manager, James Rodriguez and canceled purchase. Requested refund. Told only corporate office can make the decision. Should hear a response in 3 to 5 days. No response after more than 5 days. Complaint filed with BBB and American Express. Stay away from this company. Poor quality merchandise. Pathetic customer service.

Great store. Very good selection of furniture. End up buying a complete dining room set. Sales folks were very helpful.

Danny is excellent on helping customers in person or phone and scheduling shipping. Any problems I have, he can answer them for me. The manager there is good people. He can help and get thing resolved within minutes. The team get straight to the solution.

Maher was wonderful to work with. Beautiful furniture store.

Hope helped me pick out my new bedroom set. She was very professional and was a great help! I would recommend Hope and Ashley furniture to anyone looking to buy furniture. It was a great experience.

All I have to say about Ashley’s customer service is Terrible. Terrible. Terrible. All i was calling for was to see when my furniture was coming this one lady says it will be delivered via FedEx. ??? No one told me that. After being on hold for 30 minutes for customer service to tell me that. I ask okay can I get the tracking # for that. She tells me you’d have to contact the store for that info. I call the store and I guess it took forever so it generated back to customer service and the lady tell me she will transfer me to to the store. ? I thought I was calling the store lol.. The automated system says they’ll be with you shortly while advertising they’re capability, innovation, and their charity etc. However, they cannot simply answer the phone in a timely manner. When I finally did got ahold of someone the second time I get transferred 3 times just to get hung up on. At this point I want to scream. Here I go again, on my day off, on hold as we speak as I write this review, just to ask for the information to track my package.

Harold helped us with everything. He was very knowledgeable and patient with us and our kids! His colleagues were super generous and helpful as well.

Harold at the Montclair, CA store was extremely helpful assisting me in picking out living room and dining furniture. He suggested several alternative that might fit the decor I wished to achieve and very helpful with the final choices. Half my items were in stock and the other half will be delivered as they become available. That is fine. I appreciated Harold's time and expertise. Thank you.

We came looking for living room furniture and were kindly greeted by Catherine. She was so professional and informative with all the questions we had. We left here feeling like we got a great deal!! Will definitely be back soon for a tempur-pedic mattress, thanks Catherine!

Horrible service!! With the girls in the desk not the sales associates but the manager and the girls at the desk. They do not help you after you have made a purchase! They literally don’t know what they are doing. I had to call customer service for help about my purchase. I do not recommend this location at all.

Salesman Harold Chambers was polite , respectful and helpful by letting us look thru the store before approaching us …. We found what we wanted & he helped make arrangements to deliver our piece when we wanted to receive it , very efficient & Quick

There is always problem with EACH purchase, delayed delivery, quality and workmanship issues, and worst of all is trying to talk to customer service, I was put on hold for 25 min. and message came out to tell me there are 235 calls ahead of me!!! Save your trouble, go somewhere else!!!

Bought furniture two months ago and it has yet to arrive. Instead of the store calling us with updates on my furniture delivery, I have to call every month just to get told there is a delay in the warehouse. Would of never purchased furniture if I would have to wait almost three months just to get our couches.If you want to purchase furniture choose another location.

1. The worst store ever. The sales agent just tells lies about the delivery date in order to make a deal with the customer. We checked 3 times with the sales person and she told us the latest date is The end of this April.Now it’s almost July. The date keeps changing from April to June , then July then August, now they tell us it’s September, maybe they’ll tell us a different date tomorrow. We understand it’s the pandemic but that’s not the reason you can lie to your customer!!! Show some respect! 2. The customer service is the worst ever too! We contacted them more than 7 times. Every time they said there will be a follow up email to let us know when is the delivery date which never happened. We also called the store they said the manager will call us next week to follow up which of course never happened. 3. They change the delivery date any time without any notice. We also bought other products in there . We waited for the delivery as showed in the email but they just didn’t show up without any notice. How “awesome” they are! They just treat their customers like nothing! 4. They play with their price! The sales person will constantly go check with their manager to lower the price every 2 minutes. Conclusion —— Ashley knows thousands of ways to upset their customers. Be aware! Stay away from Ashley and you live longer!

When I bought my furniture from this place 3 months ago, I was promise by the sales person that I was going to receive two gift cars for $100 dollars each. they lie to me.. the sales person name is RONETTA LOWEN ... they use promotions just to get people to buy but never do what they promise. or they are keeping the promotions to them self..

Staff is very helpful and I can't thank Hope enough for her excellent customer service.

I love this place ,customer service is excellent

Shopping at Ashley furniture was great found the table and chairs we wanted.It’s a beautiful set. When we heard about delivery fee of $300 we stated we had a truck. Salesman stated “Do you want to drive all the way to Colton in 2 weeks?” So we paid the $300 Our salesman had trouble placing order and manager was clearly annoyed to help. This was in February 2022 it is June and we only received our chairs. Table came with only 2 legs. I am so disappointed in customer service and being informed on our furniture delay… never again.

Just be careful when they offer you a special. Is that it is exactly the same item there are offering. Example let's say the bed frame with drawers was at $200 on special. We say great we want it. When the truck driver go picks it up he says it has no drawers. Ashley solution was that I pay full price for their mistake. They didn't even try to work with me to make it right

Was a great experience to shop on memorial day the prices going up little bit but still getting great customer service and quality.. the sales man Efrain 👌 was great he helped me with all the items I need and matching the store prices to get me better deal..

Ashley Furniture is awesome. I had help from James. He was awesome showed me different options for what I was looking for. I was able to find a great chair at an amazing price and take it home.

This Location Never Misses a Beat My Experience Only gets Better and Better with each Visit I have Spent Lot of Time Here Not sure about my decision and the staff was completely patient with Me offering Quality advice helping me Better make my Decisions THANKS! Mgr.Shawn and Team...

Dan Hallas gave us exceptional service. He gave us option on different ways the couch could be designed to fitnthe room. He took time to even draw out a diagram to make sure we knew the exact dimensions, so we could visualize it my room. My experience started out rocky, but in the end Ashley HomeStore came through and took good care of me.

Just got my whole living room set from Omar Garcia, he was really helpful and not pushy at all. Thanks for everything Omar!!

Had a great experience. Walked in found what I needed got it and walked out! They quick to get everything for us. Quick delivery time 1 week! Perfect thank you

This is thee best Ashley location to go to, hands down! We had the most amazing help from our Sales Consultant Maher, Sales Manager James and the Store Manager Shawn! These men made our shopping experience so comfortable and they were all very respectful. I’m a very protective person over my mother and these men helped us in such a genuine and caring way that made the purchase that much better. As a returning customer it just made sense to come and help my mother pick out her new living room furniture for her new home. My mother and myself are so grateful for this unforgettable shopping experience! Highly recommend coming to this location and working with these kind gentlemen.

Mya Great Sales Associate ! SO SO Helpful No Push !!

A+++

Our sale persons were excellent. Zac explained the different ways one can set up the sectionals also the protection and delivery. On his day off Zac refered us to Jasmine who also provided us with great service. She was able to set up a delivery date to meet our schedule. Our experience was great Thank you

Great selection

FUTURE CUSTOMERS BEWARE! KNOW EXACTLY WHAT YOU WANT BEFORE BUYING! To any potential future customer! Please hear me out. I work in sales, and I pride myself on helping customers and clients in any way always even if it's going a few extra miles. I'm easy going, and understanding, but I take customer service extremely serious! With that being said my mom had asked me to join her on going to buy a new mattress and base for the new Queen size bed frame that's going into a guest room! We went in there bought the mattress and base, and the base was too small (width) and too tall for the frame! The base was $175 and we called saying there was a mistake that we would like to exchange! We fell within the 72 hours policy and they said "sorry we don't do returns for bedding". No one had slept on it and it was in bagging ready to get an exchange. They said because of our policy we can't do returns or exchanges on bedding... LIKE WHAT? There was a mistake and I'm within the 72 hour store warranty! i was later told at customer service that there was 2",5",9" bases and we got the tallest one. we just want to get the size right and we just couldn't get our money back. We asked what could we do with the base then? You know what they said.... "You can try and sell it" LIKE WHAT?! Seriously Absolutely Ridiculous. Even right now I'm trying to figure out what I'm going to do with this unused base when all I'm asking is an exchange. I took this whole experience as a middle finger and a "sorry not sorry". Not a happy customer, and I will always talk down on this location for how poor my customer experience was. You guys should train your salespeople to be more clear and guide customers through the process properly! Not everyone walks in knowing what they need. I Really feel let down. GIVE US A HASSLE FREE EXPERIENCE PLEASE!

(Translated by Google) I can't believe that when you buy an electric bed everything goes together and now that I want you to help me now it's sold in parts and I can't believe that you pay dearly for that insurance to pay only for stains on things I'm upset with the COMPANY AND I TALK AND ONE HAS TO FIX EVERYTHING, CHECK IT WELL IN YOUR INSURANCE I WILL NOT BUY ANYTHING THERE AGAIN (Original) No puedo creer que cuando compras una cama eléctrica va todo junto y ahora que quiero que me ayuden ahora esta vendida por partes y no puedo creer que pagas caro para que esa aseguranza la pagues only por manchas en las cosas estoy molesta con la COMPAÑÍA Y HABLO Y UNO TIENE QUE ARREGLAR TODO CHEQIE BIEN EN SUS ASEGURANZAS NO VUELVO A COMPRAR NADA AHI

We were looking for a good rocker recliner for when our baby arrives in June, and found the perfect one at Ashley's! It's a big purchase, so we did stop by a few other places to compare prices and quality, but Ashley's won out, and will definitely have our future business, as well! Everyone was extremely helpful, informative, and sweet... cannot wait for it to be delivered!

James is one smart assistant manager, loved, loved, loved his insight & attention to my matter.

Do no come to this store they will lie to you and then send you broken furniture. It seems like whoever I talk to don’t care about you. One of my co worker who used to work for this company even explain to me on what to say and how to get help from them and they don’t seem to care this is the worst experience I have ever had .

They promise return calls, confirm delivery dates get your money then forget you even exist. If you’re put on hold you’ll stay there for an hour and a half and then a girl will come on and hang up on you repeatedly. When you finally do get a manager on the phone he says he will look into it and promises to call you back in an hour three days later you still can’t get to him they won’t let you even talk to him. Stay away from this place they will steal your money and forget you even exist if I could give a minus on this review I would.

Excellent service and beautiful quality for the prices. Great variety for the value.

My boyfriend and I just brought a brand new home together and we needed to furnish our entire house. We found ourselves having a lot of difficulties with everything getting delayed due to Covid and supply issues. This was never the case for Ashley’s! They had so many wonderful options of furniture to choose from that were IN STOCK, able to deliver within a relatively short amount of time, cost friendly (wonderful bundle sales). We ended up furnishing our entire living room, dining room, & kitchen space with Ashley’s and we (friends and family included) love everything! The Montclair branch were especially wonderful. Because of the wonderful selection of inventory that were IN STOCK, prices, and staff at the Montclair branch (Mary Anne, Giselle, and the Branch Manager), we will definitely be returning when we have to furnish the rest of our loft and backyard!

Worst customer service experience after buying thousands of dollar of furniture from Ashley recently. They invite you with promotional certificate flyer that I got in the mail and then once I got to the store they are like it's not valid on any items with any promotion. So basically they told me to use it on our ridiculously priced regular items which are marked up 3-4 times and think I am stupid enough to fall for that. So disappointed the sales rep was very rude, wasted my time and even asked for store manager. Shawn Singh, the store manager was even worse! He was of no help at all, provided very bad explanation regarding how to use the promotional certificate and was terrible at customer service. Stay away from this store unless you want to be ripped off with low quality high priced items and get bad service. :(((

Friendly and honest! Thank you Sean and Zach!

(Translated by Google) Wide variety of furniture, very good service in English and Spanish (Original) Amplia variedad de muebles, muy buen servicio en inglés y español

I bought a TEMPUR-Ergo Smart Base. 12k bed with PREMIUM DELIVERY. Adjustable frame started giving us problem with in the first day. Called customer service and all they told is “that’s an issue we can’t fix. You need to call termpur pedic” They are so quick to take your money. But when you have an issue with something they sold you, it’s not their problem. 1st and last time I buy from Ashley’s. Be careful when they try to charge you with their “premium delivery” just know you’ll be the one fixing their mistakes.

I would like to beg anybody that is looking into getting furniture to shop at a different place other than Ashleys. It is not the way to go if you truly want to have a good experience when shopping for furniture. My experience with Ashleys as a business was horrible beyond belief and the customer service does not exist here. My full review is on yelp if anybody cares to read it.

Came here to buy a tv stand, and we were able to buy our best option with cheap price. Thank you to everyone but also to our guide, Robert, for all the informations.

My experience on 3/09/22 was outstanding simply saying my attitude was a complete negative upon arrival but after expressing my dissatisfaction on a delayed delivery, James R. and Omar G. did not waver until my ORDER was corrected and, got me a great reduction. OMAR and JAMES IS A SUPER ASSESS TO YOUR TEAM OF ASSOCIATES! I LEFT WITH A SMILE!🤗🤗🤗

Thank you Shaun and Leonard for the great price on my dining table you guys were great

It was my first time at Ashley today and I had a wonderful experience here. The staffs were all nice and friendly. Kassie was especially helpful with everything I need. The manager was nice as well. They tried their best to give me the best deals and that couldn’t make me happier. I believe this is a really good furniture store with lots of deals and varieties for everyone to check out!

As soon as I stepped foot into the Montclair location I was greeted by Maher Sourial He was so nice He asked me what I was looking for I told him what I needed he lead me in the right direction he answered any questions I had was very patient I did not feel pressured..I left happy with my new furniture I would definitely return to this location..ask for Maher he won't let you down!!

My furniture came out scratched and ruined don't don't sign nothing until your positive that your furniture is safe and not ruined make sure you don't let them scratch you house either when they brought it they scratched my wood floors because I signed and now they don't want it take it back they don't want it take it back I wanted them to return it and gave me a right one but they don't want to take it they want to fix it and Patch It Up I didn't buy a second-hand Furniture I bought it at the furniture store and I don't have any results and getting it fixed so it's a bad review I'm giving them

Overpriced

Robert was amazing. From the start he asked what I wanted and helped me stick to my budget. I’m editing this review and taking it down to 1 star! This has nothing to do with the associate, rather the customer service and delivery of my furniture. Everything was promised to be delivered in April 18th. I made my purchase March 2nd and I’m sitting here May 8th and so far, I’ve had 3 rescheduled deliveries due to warehouse delays, or just simply no call no how at all. When I called to cancel, it was impossible to reach the store so I walked in and spoke to customer service on site. The lady assured me she would cancel the delivery and mail me a check to refund my money. A month goes by and no check comes, I call and managed to get thru and guess what? The IVR picked up my number saying I have a delivery scheduled! I once again spoke to an associate who spoke to James, the sales manager who promised final cancellation and a refund. Apparently, the day I walked in initially was a day there was a “glitch” in their system so they couldn’t really cancel it. No one bothered calling to tell me this either. How convenient. So now I’m sitting here with no furniture and no refund. I was able to find the exact furniture at living spaces and had it delivered 3 days after purchase. Don’t go to Ashley’s furniture. Don’t fall for the promised deliveries, it will get rescheduled, or just not show up when promised and they’ll have you waiting months for a refund. I wish I can give this place negative stars for this horrible experience. Go to living spaces, they have literally everything Ashley’s has in their showroom with an actual delivery.

Our experience working with Lenorard at the Montclair location was amazing! He was patient, we didn't feel rushed and he was highly experienced. He knew about all the pieces on the floor and made recommendations.

(Translated by Google) Leslie helped us. He was very friendly and gave us a good price! He did not rush us and he had patience with us (Original) Leslie nos ayudo. Bien amable fue y nos dio un bien precio! No nos presuro y nos tubo paciencia

Super cool place to buy decent furniture and the service was top notch as well.

Horrible experience. All of the associates stand around and talk amongst themselves. I was in the store for over an hour and nobody approached me. I had to flag an associate down to ask a question. This associate was actually very nice. After spending a lot of money I wanted to return an item that did not fit my living space. I went back to return the item, only to be greeted by the associate standing at the entrance laughing at me. She laughs and the first thing she says is we dont do returns but you can try. I approach the customer service and of course offers me no solution. The manager comes and offers no solution at all. If I would have been informed that this item was a final sale I would not have purchased it. I guess that’s what I get for assuming. As I walk towards the exit, the manager does nothing at all, no eye contact, nothing. I literally had to walk right by him in order to leave the store and again no greeting or anything. I also was there to return other items that I felt I was tricked into buying. So I would definitely say my experience was horrible. I have a comparison to another Ashley location and the difference was night and day.

Very easy shopping experience.

Our sales person Hope from the Montclair store was great to work with. After going to Mor, Livingspaces Mathis Brothers, Jeromes, and Bob's all in one day. She was the best to work with. She did not follow us around the whole time. She waited until we had questions for her unlike the stores mentioned above, At the end of the day we got what we wanted at the price we wanted and the value we wanted. Long day , but Hope made it worth it in the end.

They were willing to work on the price and they were super friendly to me and my family

Customer service aly and Luna are horrible. No one listens and they talk over you. General manager is unprofessional as well. Even if someone is wrong there, they all have each other’s back and make us the criminal. They rip you off, don’t wanna give you your money back even with proof from the bank. They look for any excuses and blame everything on corporate. Once again the general manager should be demoted because he does not have the attitude of a manager and Luna and aly should be fired.

Sal and David helped us out tremendously today! We came in not really expecting to buy anything (after 3 different stores) and ended up leaving with several nice pieces of furniture that we love! He answered all of our questions and we really enjoyed buying from him! Thank you again Sal! :)

It was a pleasure shopping at the Montclair store. They had just what I was looking for, and Sal was the perfect salesman.

I visit a lot of stores but not as well put together as the Ashley store. The sales person was ideal for me. we were able to find the couch I was looking for and the transaction took place. The whole process took about 20 minutes to complete and the scheduling for the delivery of the couch has been made. I would definitely use this Ashley store to make purchases in the future and recommend it to anybody looking for household merchandise.

Our salesman was excellent, he was so helpful and polite. We were able to order our furniture we wanted. Thanks to Johnathan!

I would leave 10 stars if I could! Omar and James made shopping for all my furniture a painless and quick experience! Truly such a friendly team and super helpful. They were patient and communicated all the details clearly. Thankful for people who make big purchases seamless and fun 😃

!!!!WARNING!!!! DO NOT PURCHASE HERE!! THEY STEAL YOUR MONEY!!!!! JUST RECIEVED TERRIBLE SERVICE!!! I PURCHASED A MATTRESS AND WAS TOLD BY THE SALES PERSON( SEBASTIÁN) THAT IT HAD FUNCTIONS AND FEATURES. ONCE I RECIEVED THE BED IT DIDN'T HAVE NONE OF THE FUNCTIONS AND FEATURES AS PROMISED!!! SO I IMMEDIATELY CALLED AND DAVID! THE SALES MANAGER IS REFUSING TO EXCHANGE THE MATTRESS FOR WHAT I ORGINALLY PURCHASED....ALSO LUNA HAS TERRIBLE CUSTOMER SERVICE!! KNOWING I AM UPSET ASKING TO HAVE PATIENCE! NO I NEED ANSWERS OR MY MONEY BACK!!! NO ONE IS LISTENING

Associate Leonard Webb was super helpful & patient. Will definitely be a return customer.

I really had a great experience. Me and my wife went to get a mattress and we got the most amazing customer service from one of their employees Katherine. She went beyond to give us the satisfaction of what went for. Thank you for helping us get our first mattress. We will definitely comeback

Came to Ashley Furniture and worked with Catherine she was wonderful and very patient she even helped me wheel around my newborn so that I can shop in peace. This was a great experience to be from out of town and just moving to the area.

Great customer service. Great deals on good quality furniture. I recommend this place before you go anywhere else.

If you want have the best furniture and a best service ever go to Ashley Montclair and ask for Abeer. She was helpful, knowledgeable and patient. They even stayed open late just to assist me and I finally purchased the bedroom set of my dreams. Anything you want they will put it together for you. Best furniture store in town.

Sebastian was very helpful and went above and beyond. Surpassed our expectations for the kitchen table we purchased.

We came in looking a for a good deal on living room furniture for our home. Sal Preciado had welcomed us as we walked into the door. He was very patient and understanding of what we wanted and was very friendly. He walked with us around the store find perfect pieces that we liked. not only did Sal have great worth ethic and customer service, he also kept good conversation. The manager, Shawn, was very helpful when we needed assistance and references. We enjoyed his service here at the Ashley Furniture Store. And are walking out with a whole new beautiful living room set! The delivery is quick and fast. Go to your local Ashley Furniture Store!

Sales person Maria was the best she had so much patience with us and really helpful. Salvador was also nice and patience. I would totally recommend them.

Hope was wonderful with helping me find exactly what I needed!

Very nice place. My first time at Ashley Home Store; I bought a beautiful color and a good quality dresser and a night stand at Mounclair. The sale associate was very nice and very helpful with the furniture information, the delivery service was good too. The only thing wasn't that good is the costumer service young lady who processed the payment; with a weird attitude even didn't say a word. Not shouldn't be at customer service at all; other than that everything was perfect!!!!

I would give zero stars if I could. We bought 2 different sets (a bedroom set and a living room set) at 2 different times (4-5 months apart), and we had problems in both orders. In the first one, they sent defected items and we didn't accept them, then they came the next week, and delivered the exact same defected items, and we accepted them only because the customer service said a technician would come and inspect them, and they would replace it. I called them maybe 10 times maybe more in 2-3 months and fought back, and finally they replaced it. In the second instance, they AGAIN sent defected items, they sent 2 different technicians to inspect them, and both of them said they will replace them, but then when I called customer service to schedule the delivery, the customer service said over the lines of "no, our technicians said they are okay". I really suggest you to buy it from somewhere else. This is my first google review ever. I will also share the pictures.

I have no problem with Ashley store and their furniture. I’m giving 1 star for the delivery. The delivery guy were not careful during the delivery. They dragged the boxes causing a lot of scratches on my floor. I haven’t noticed it after the delivery so I signed their paper until my husband mopped the floor later that day and found the damages. Ashley store helped me with the process but the denied my claims since I signed those papers which states no damage. I followed up and told them I didn’t noticed it at that time and still denied my claim, so it was a bad delivery experience.

Dec 2021, I bought the a new tempurpedic adjustable (w/remote) king bed with cooling, they threw in a sectional living room set, dining room set and a few other extras for free, go see Rosanna in Montclair, the only issue is delivery set up time, but I can work with that. Hopefully all is good once received!

They will charge xtra charges with out notice. Just make sure to check receipts before u leave. I was told $80 for delivery i was charge $180 and I'm still missing pieces.

Try Living Spaces, and avoid Ashleys at all costs!! Living Spaces has a discount section inside the Rancho Cucamonga store way in the back of the store with awesome furniture!!

We purchased a bedroom set for my daughter and we also got a mattress once we got it, it was so thin I was told by the delivery guy that it will expand. Three days went by and it barely expanded it's so much thinner than it looked instore. So I called customer service and was on hold for 40 minutes and then they hang up on me. So I called the sales person that helped us and she told me due to Covid they have no refunds on items already delivered. So no return policy! They never said that when I purchased the bedroom set. Now I'm stuck with a mattress I'll never use. I will never purchase anything from Ashely furniture ever again. Worst experience ever don't shop there!

I found the Black Friday deal to good to pass up. In the store the price was a bit more but they went ahead and honored the online price with no problem. It was quick, easy and efficient.

George Simpson was very helpful and knowledgeable about what we were looking for which made the purchase very easy!

Awesome experience thanks to Sal🤩 Great selection⭐️ Great prices🤑 Outstanding savings🏆 Ty so much👍

In April of this year my wife purchased a dining room table, the cost being slightly over $800.00. Upon arriving home we began to remove it from the box. We immediately noticed that the item had previously been opened and saw that the table top was scratched. Being that the item was "new" we contacted the Montclair store where the purchase was made and spoke to the General Manager. Here is where the fun begins. To our surprise and a warning to anyone making a purchase apparently Ashley Furniture has a NO REFUND POLICY they first send out a technician to evaluate and repair the item. Can you believe that you buy a new product and it comes damaged and they repair it. Who wants to pay top dollar for second hand merchandise. So the tech arrives one month later and sees the scratch. He proceeds to bring out a matching crayon and fills the scratch. That was the extent of the repair and tells us this is only a temporary fix and proceeds to tell us the following; "Ashley store is the worst store to buy from. They do this all the time. I feel bad for you but that's all I can do." I called the store again and spoke to the General Manager again. I asked him how it was okay for them to sell second grade merchandise and then not honor an exchange. He said it is their store policy and there was nothing he could do and that the item was repaired. He was extremely friendly when he sold the item but was the rudest and unprofessional person when dealing with this problem. In short he brushed me off. After attempting several other resources and with no avail. I decided to assemble the table to use it for 4th of July. Upon attempting to assemble it I discovered that the one side of the table stand was stripped. Now it was evident that this item had been previously returned damaged and it was pawned off on me. So we call to report the damage and a second tech is sent. Unfortunately we missed the appointment and moved the table to another location where someone would be whenever they return. When we attempt to reschedule they inform us that they would not respond to a new address and that the table would have to be returned to the original address where it was seen. They schedule an appointment for the second week of November. When the Tech arrived he informed us that this was a 2 man job and he would not be able to address the problem. Mind you the item is out of the box and partially built. This Tech advised us that the item was damaged and it should be replaced. He also told us to speak to Management and tell them about the issue. He also proceeded to tell us to NEVER purchase from Ashley furniture again. That they have the worst policies and they will never return your money and will attempt to repair the items and avoid an exchange. He said you will be lucky to get store credit. The Tech said he would report that 2 Tech would be needed for the inspection of the item and that a new service call date would be issued. Today we got an email from Ashely advising us that the Tech reported the table was still in the box unopened. So they would not be taking any further action. We called and advised them that this was untrue that one Tech had already made one repair and this second Tech saw that table partially built. They proceeded to schedule a THIRD service call now for December 2nd. So we have a new table that we will probably not be able to use for none of the holidays this year. Hopefully this experience and the recommendations from their own employees will help ask the right questions if you are brave enough to purchase from Ashley Furniture. A multi million company that can not honor an $800.00 purchase. What's wrong with this picture.

**Update** Kassidee is still great, but I do not recommend buying from Ashley Furniture. We spent close to $3K on furniture that arrived and looked used from the moment the packaging was opened. We had nothing but issues in getting them to deal with the problems. They ended up essentially ghosting us and not living up to their end of the bargain even though we paid for the extra warranty. The couch was breaking down, arms were coming loose, cushions looked as though they had been sat in for years...the reality was we only had the couch for 5-6 weeks total. Will never step foot in there again. I had to do a chargeback in order for them to pick up a phone and even then they tried with the store credit option. Like I was dumb enough to buy from them again. Stay far away!! Went in to Ashley to check out new living room furniture. We were met by Kassidee. She was a great no pressure sales representative. She answered our questions quickly and efficiently. We had been to several other furniture stores and she was by far the best rep we had to deal with. Finally made a decision and she helped us through the process and saved us some good money on the deal.

Worst customer service ever after buying the furniture, fail to communicate , still working to get partial credit after one year, Do not recommend to buy furniture here

The store employees were very helpful especially Maher. Made our purchase easy and fast

Went to Ashley's today, after going to three different furniture stores, to look at bedroom sets, living room sets and dining room tables. Sal Preciado ended up being our salesman. He was friendly, personable, knowledgeable and probably one of the best salesman I've encountered. To be a good salesman, means to me, is not being pushy or one that seems to look past you and to the next costumer, once he feels you're not interested. He stuck with us and waited for us to really pick out what we wanted. We ended up buying two bedroom sets, one living room set, a sofa bed, a dining room set and four barstools. Not only was he very helpful, somehow we saved over 60% off the total. I'm not sure how he managed that, but service like that will definitely keep us coming back to Ashley's for any other needs. Sal and Ashley's made us lifelong costumers, thank you!!! If you're going to go to Ashley's ask for Sal, I'm not sure if it works like that, but if it does..... you won't be disappointed. Also, I'm not saying the rest of their people aren't as good, we just had a really good experience with Sal.

Hope was very helpful, sweet and patient Great variety of furniture. Currently everything 55% off!

Excellent service j JAMES AND catherine

Sam was amazing and i was helped by getting everything i wanted. The sale was perfect

Excellent service , sales associate Sam. Thank you

Purchased two dining tables, one round and one rectangular. The day of the delivery before the techs left we checked the chairs and the tables. All 10 chairs were missing parts, screws, two cushions broken, the big rectangular table was not leveled. One side was about 1/4" off and looked terrible. The technician made a note of it and indicated he was going to create a case to have table replaced and all the chairs fixed. More than a month has gone by and nothing has been fixed. We have received a few parts to fix the chairs, but the big table which was supposed to be exchanged the next day has not arrived and there is no one I can talk to about this. I keep calling customer service and they keep opening service requests, but nothing has been done. I asked to speak to a manager or supervisor and the customer service representatives who answer the call say they are not allowed to give that information out. I talked to my original sales person and he cannot give me the store managers name to complain. He told me to come to the store and complain, as if I had all the time in the world to do this. Customer service is terrible. As of today, no one has called to apologize or to rectify the situation. At this point I just want them to come and pick up their furniture and refund all my money. Terrible experience.

Our sales representative Rosanna Gomez gave us plenty of options and helped us in our selection process.

We arrived at Ashleys furniture store in Montclair just browsing at some furniture. Moy greeted us at the entrance and was very helpful showing us around and explained discounts. We decided to purchase a few pieces of furniture. Great sales person, recommend him when coming to this store.

I just had my new beautiful kitchen table delivered. One chair leg is a bit longer than the other legs so the chair is wobbly. I had to call to get it fixed. Unfortunately I have to wait about 2 weeks to get a leg mailed to me and then I have to call back in order to schedule a technician to repair it. I’m not too happy about this.

I went to Ashley's Furniture with my family this weekend looking for a couch set and a table set, and I couldn't be more pleased with the service and quality here. Sam helped us find the most beautiful couch set that was right within our budget, and she helped us select the table set as well. Her expertise in design, attentiveness to our needs, and her great sense of humor made for a very stress-free shopping experience, and we're so happy with the package she was able to put together for us. I will definitely be back to pick up some rugs and artwork, and I'm happy to know I'll be well taken care of when I do. :) Thank you for your help Sam. I highly recommend this store for all your home décor needs, you're in good hands here at Ashleys.

Customer service is horrible at this store. You can't get through on the phone to the customer service number it keeps hanging up. If we do get through to someone they say they'll get back to me and they never do and they just keep declining my request without even speaking to me about it. Don't shop here I would give them 0 stars if I could. I am very disappointed and feel like I wasted all my money.

Rami was very helpful and Professional.