Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Montclair, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Customer Service
Ashley Store Montclair, CA
What our customers say
We came to this store to purchase a sofa bed. The experience in store was great. Salesperson was great, it was a nice experience. We had our sofa delivered on February 13th. We didn’t use the sofa bed right away. A couple weeks passed by and we started using it a few times to see how it felt, because we have family coming in from out of town soon who will be using it. After a couple uses we noticed this loud sound whenever we would put the sofa bed back in. There was an obvious bend in the mechanism that was impacting the frame whenever we would Push it in. I have pictures to reference the spot because it is obviously damaged. We contacted Ashely furniture and told them we are unhappy with the quality of the product and honestly didn’t want the couch anymore (if we have issues with something only after a couple uses we knew something else would be bound to go wrong). Despite our dissatisfaction with the product we allowed them to just replace the mechanism. Two techs arrived with a whole new mechanism and replaced it. Fine. While they were still in our home, we noticed a black grease stain on the back of our couch that WAS NOT there before. One of the techs must’ve brushed a tool or had dirty hands and dirtied our couch when they were moving it. They didn’t admit to it l, but on my daughters lives, we know for a fact we didn’t somehow being grease into our home and dirty it. My husband also inspected the couch before this arrived to make sure there were no imperfections on the fabric because we didn’t know exactly what the outcome of their visit was going to be. We also told them we were dissatisfied with the quality of the product and wanted to either have a refund or store credit for another product. We were still willing to do business with this company. They said they didn’t have any say in anything and were just here to repair the product. Once the men left the moment we sat on the couch it made this horrible creaking sound. Like sitting on an air mattress/old piece of creaky furniture. This did NOT happen with the first mechanism. The couch also dips in so much since the mechanism was replaced. The couch is embarrassing to sit on. My mother sat on the couch and immediately asked what was wrong with it because of how loud it is when you sit on it. We contacted Ashely furniture again (mind you it is impossible to get someone on the phone at these places). They stated the next step is to have a technician come and inspect the product to see if it is defective. The tech came around on the 27 and my husband sat in the couch to show him, and was going to pull out the bed to show him the bed and he told he it was not necessary he knew exactly what he meant and was going to make his report to get everything taken care of. He didn’t even bother cleaning the stain because he said he knew that it would be taken care of and we wouldn’t be keeping the couch. We received an email that same day stating the they need to send a tech for a second opinion. WHAT?!? A second opinion for what reason? The tech didn’t do his job correctly? We are so over having to deal with this store. We have spoken with numerous employees at the store (managers) who say there is no way of contacting anyone at their corporate office unless they email them, and they apparently have no control or can approve any refunds/returns/credits through the store. I don’t understand how such a big company does not take care of their customers when they are selling crap products. This is a persons hard earned money that is basically going to waste. We are extremely reasonable people, and were still willing to go back and shop there. We have contacted the BBB and if they do not resolve this problem will file a dispute with our credit card company and take this sofa back to the store ourselves and sit outside with it and make sure no one shops with them. And now we have to wait for yet another technician to come around and confirm what the first tech should’ve done We
My experience was great, we interacted with young women name Denise who was outstanding every step of the way. We could not be more grateful for her quality of service. Thanks again Denise. Keep up the amazing service.
10 stars for Dan!
My husband & I entered the store with a pact we would not allow some smooth talking csr sell us more than a plain simple sofa we needed.. 3 days from now I will be receiving my beautiful fluffy sofa w/12 matching pillows/more than an awesome coffee table/a well needed kitchen table/& my favorite, a way 2 kool of a lamp!! Gyselle was not only kind & courteous but very smart & knowledgeable of all products she represented.. Sensitive 2 our needs she answered all 100 of my questions with a smile... Ashley store in Montclair, CA has definitely won our business.. Whoever trained Gyselle did an excellent job, she made shopping headache & hassel free..She deserves a raise!! Two happy & future returning customers here!! So much 4 no smooth talking csr!!!! 😁
Ramy was extremely kind and helpful. He found me exactly what I was looking for!
My wife and I recently visited Ashley Furniture at 5055 South Montclair Plaza Lane, Montclair, CA 91763. We were in the market for a Queen Sofa Sleeper and were fortunate to be assisted by Aurora Hernandez. Aurora was incredibly helpful throughout our purchase process. She was knowledgeable, patient, and attentive to our needs, ensuring we found the perfect sofa sleeper for our home. Her professionalism and dedication to customer service truly stood out. We highly recommend Aurora to anyone visiting this location. Her assistance made our furniture shopping experience enjoyable and stress-free. Thank you, Aurora, for your outstanding service!
Roni was great while we shopped! She was so patient with every change and question we had!
Roni was a great help. She helped us pick exactly what we needed. I would recommend her.
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage™ Synchrony credit card. 60 equal monthly payments required. Down payment, tax and delivery may be required on in-store purchases.
^°Qualifying purchase amount must be on one receipt. No interest will be charged, and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. Down payment may be required on in-store purchases. See sales associate for details. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 01/01/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer at any time.