Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Montclair, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
From sales to management (Julio), this place is a complete joke. I don’t recommend shopping here. Take the time to read all of the bad reviews before walking into this store. Poor customer service.
Our representative Dan was great, very informative. He didn't presure the wife and I. We will return soon. We bought our sofa in the city of Montclair in the state of California.
Shopping online I found the Abinger sofa at a great price with Ashley furniture. I called the local Ashley store in Montclair, CA and spoke with Ronnie. She verified that they had one in stock in the color we were interested in. We visited the store that evening. Ronnie directed us straight to the sofa and once she finished with her existing customer she got us taken care of. Looking for to our new Sofa!
We visited the Ashley Montclair store multiple times in the past 4 months and we have always had a great experience. Dan Hallas, has been very helpful with his knowledge and experience. His inputs helped us create the look of our home with classy/modern furniture just the way we imagined
I had asked for the bed and bed frame and box just like it was on display but I received something different. After going in person to try and resolve the issue I got little to no help. It was obvious the sales person was inexperienced and just sold us what he could to get a sale. Armon and the store manger were no help and just wasted time to not even help with the issue. Never again will me or my family buy from here.
Great job Roni!
Mike was great. Very informative, he offered different options for what we were looking for. Great asset to Ashley furniture.
My experience at the store was very nice don't get me wrong, but when you buy and pay for delivery, pay close attention. They have 2 options and they do not explain anything about that. One is called doorstep delivery and costs about $150 The other one is called premium, and it costs doble, about $300. When you pay premium they suppose to assembly for you whatever they are delivering. In my case, I didn't need assembly. I talked about this with the sales representative. I specifically asked him if they had other cheaper option (because at the time I did not know about the doorstep one) He said no and charged me with the $300. Today when I received the order, the delivery person explained that they charged me with premium delivery, and I needed to wave the right to get the assembly service. Right there is when I learned they charged me wrong. Delivery guy did not assemble anything, and he told me I had to call the store to get reimbursed. After I tried, now they are saying that because they put the thing inside the garage in boxes it is considered assembly and they won't reimburse anything. I feel I have been taken advantage of. No one ever explained to me what way worked and I had to learn this way. It's a shame, and I'm very disappointed.
Great customer service, very helpful and smooth process
(Translated by Google) I am very grateful and very happy, I liked how Aurora treated us. Thanks for your patience 🙏 (Original) Estoy muy agradecida y muy contenta,me gusto como nos atendió Aurora. Gracias por la paciencia 🙏
Gysell was very professional, patient, and helpful in helping us deicide with our purchase. In our opinion she is a very valuable asset to Ashley Furniture. Thanks again Gysell. Mr. Dominguez
Mayra and Connie were a big help to us in finding the perfect sofa and loveseat for our space. The whole experience was great from the friendly service to the quick checkout process and finally the full-service delivery. The Scranto reclining sofas are very supportive and comfortable. We are really enjoying them!
Ms. Roni did a great job to help us with the purchase. She was super easy to communicate and helped us whatever we wanted for our house.
We had Roni as ashley representative, and it was great experience shopping with her. She made our purchase easy and wonderful.
Dan was wonderful ! I’m so happy he was the one to assist me with my purchase ! He was very informative and kind. Also very knowledgeable on mattresses I recommend everyone to shop with Dan visiting this location !!
Dan was the best !!! I recommend anyone going to this store to shop with him. Not only was very detailed with answering all my questions he went above and beyond with making sure I was getting the best deal !! Thank you Dan I appreciate you for helping me with my purchase today!!!
Funny to see the young salespeople scooping up customers at the door, Then when you're ready to purchase the youngsters are too busy to close the sale! 😂
Maru was so helpful and courteous. Very enjoyable shopping experience. :)
(Translated by Google) There are many things, but truly if you are going to buy you must wait 4 to 8 weeks to receive the product. There's almost nothing to get you there fast (Original) Ahy muchas cosas , pero verdaderamente si vas a comprar debes de esperar de 4 a 8 semanas para recibir el producto. No hay casi nada 0ara llevarte rápido
Gyselle was beyond helpful and patient with my order. I purchased many different items and she was able to answer all my questions and made purchasing all these items easy!! She is wonderful!!
(Translated by Google) Ramy good service (Original) Ramy buen servicio
I went in to get a set of couches. Online price with tax and delivery was about $1300. When I went in store, the price was $1500. Manager came in because I wasn’t budging, and gave me a new price of $1625 with delivery and installation plus warranty and tried to play it off that he was “hooking me up”. When I told them I wasn’t having it and began to walk out, miraculously the price dropped to $1238 with 10% discount on the set with free delivery and installation. Mind you, I went in dressed in not my best attire and looked drained.
Very nice and smooth visit, Aurora was really sweet and helped us a lot. She offered friendly and genuine advice and answered all questions and concerns we had. Thank you so much. We will definitely be coming back to buy more furniture.
Don’t buy from Ashley’s first they promised a $50.00 discount and never got it. Second my new couch was damaged so mad 😡
We had a lovely time. It was pur first time purchasing a mattress and the staff was soon helpful
Mike was great from the minute we walked thru the door he treated us. He directed us in the right direction stayed close but did not push on things. Was very prompt, very kind always a pleasure to come to this location.
Come see Mike! He will take care or you!
Roni is a very knowledgeable sales person and quite thorough and pleasant to deal with.
Dan was very friendly and knowledgeable on the products we were interested in.
Finally we were able to find out living room furniture thanks to Aurora. Would definitely recommend this store.
I purchased a power recliner here in December 2022. I also opted for the 5 year warranty. Lo and behold, last week the mechanism went out. I lost my paperwork, but Teresa helped me get the information I needed. Very helpful, polite, and courteous!
Very friendly staff !
(Translated by Google) My furniture arrived with scratches, a report was sent by a man and he only painted it with chalk and now you can see the white scratches and my sofas have a larger section than the other, another man came and put staples and they broke, they never changed them again. (Original) Mis muebles llegaron con raspaduras reporte mandaron un señor y sólo con un gis los pintó y ahorita se ven las raspaduras blancas y mis sofás una sección más grande que otra vino otro señor puso grapas y se rompieron no me los cambiaron never again
I had a very pleasant time at Ashley. Roni was knowledgeable, friendly and very helpful. She helped us make the best decision.
We recently bought some items and at our delivery they forgot parts leaving us with no bed. I requested to be first in next delivery and was told 8-12 pm then turns out we were 4th in order. Manager told us he could not do anything about it. I would not be making any purchases here again unfortunately
I located a bed online at a very good price and called the Montclair store directly to verify its availability. The associate that answered the phone was very friendly and helpful. He connected me with Dan, the store manager, to verify the availability. Dan was very helpful and went out of his way to help me process the order without having to go into the store. He saved me A LOT of time and seemed genuinely happy to help. I placed the order in the late afternoon on a Thursday and the bed was promptly delivered the following Tuesday morning. My experience with this store and it's staff was outstanding!
I just bought a living room set here from Moy. I have been looking for a set for months and Moy was able to help us find the perfect one. He is very nice and beyond helpful.
Mike was able to assist & answer all our questions. He made the process super easy and quick. Appreciate him!!
Excellent service quality and processing of my order from Roni at the Montclair location. I like to shop on my own at first, and Roni didn't hover but was available for questions. Many thanks.
Mike was awesome. Helped guide us directly to the couch we were looking for. He was knowledgeable, quick, respectful, and truly made the entire process a dream. We had come from another furniture store where we had a pretty uncomfortable experience so Mike was definitely a breath of fresh air.
Thanks 🙏🏻 to Aurora for helping us out in our decision making & great patience as hubby & I coordinated our likes to choosing the right furniture!🙌🏼
Roni was awesome! I bought bedroom furniture for myself and my twins. Roni was patient and guided us through the process. I definitely recommend visiting the Montclair store.
Aurora was amazing she helped out and pick out our coffee table and end tables she showed up different options and was great
Moy was very kind and helpful. He gave us the exact measurements for the space and the process was quick and easy.
Great experience at Ashley’s in Montclair Roni was super sweet and helpful.
Giselle and Alex stayed over time to help us purchase our couches. Much appreciated hard work!
Jennifer was awesome! plus she had a lot of patience with us. Our intention was NOT to purchase anything at the time but she made it easy and gave us reasonable prices.
Jennifer was great to work with. She was very patient and answered all of our questions over multiple trips to the store. Nice experience!
Ramy is an excellent salesman. He makes sure you are happy with your purchase and is a pleasure to talk too. He is knowledgeable and patient. I will definitely return.
The store was nice, clean and the sales associate Jennifer that helped me was awesome and patient with me as I searched for the perfect sofa. She was not hovering over me and just made her presence known if I had any questions.
Ramy was very helpful kind and patient we had a great experience with him!
Came in to the store and Mike immediately greeted me and was super friendly and helpful! Mike was able to answer all my questions. Overall, had a great experience!
We came to Ashley’s furniture and found a lot of great options, Mike helped us out and gave us great customer service and was super patient with us
Gyselle Mendoza was a great sales associates and helped us find exactly what we were looking for. We would highly recommend!
Thank you, Maru Holguin for taking your time and showing us the different mattresses and explaining the difference! We love our new mattress. Best customer service I have received at Ashley Furniture! Highly recommend her!
Today I went to the Monclair store looking for a vintage dining table. Jennifer was very helpful. She walked around the showroom and showed me the different dining tables with the style I was looking for. I told her that I will be back next week with my husband to help me decide on what table would work best with the color of our kitchen. Thanks Jennifer for your help!
Great selection of furniture and prices!! Was helped by the wonderful Roni, which resulted in us getting the sofa we wanted! Thanks Roni & Ashley Montclair 🫰
Denise was so helpful in every question I asked in the furniture and the mattress. She’s amazing !
Mary Ann Alvarez is the best sales lady. She sold me a beautiful bedroom set that worked with my budget. She was very patient and attentive.
We had a fantastic experience buying furniture here. Thank you, Jennifer, for having patience for us (and two kids), going back and forth, deciding, measuring and changing our minds. Rather than just trying to sell us on anything, Jennifer paid attention to what we were looking for, what we had space for and provided expertise in matching pieces. She cared about us finding what we like.
I was pleased to have Dan help me with my purchase. He took the time to explain the differences between the items without feeling pressured.
Gyselle helped us out a lot she was very nice friendly and patient. Thank you Gyselle!!!!
Ramy was an amazing person, he was very helpful. He gave us multiple options and plans to choose from! Honestly an expert!
Ramy was a great help for us found us exactly what we were looking for.
Mike was very easy to work with and answered all our questions and provided suggestions on what we were looking for! We were in and out with ease!
Mike was amazing met all our needs ask for him when you visit Ashley Furniture
Rams was great, would recommend!
I had a great experience.
Great service by Roni The experience was seemingly very easy. Our sales rep was very approachable and understanding. Definitely shopping there again. Thanks
(Translated by Google) Very good, very kind Aurora (Original) Muy bien muy amable Aurora
Aurora was a great help at the Montclair store. She redid our paperwork after we changed our mind on something with no hesitation, and with a great attitude!
Ramy is very accommodating and pleasant to work with. He’s a good salesperson and does not force you to purchase something just to make a sale. He even gave us a very good deal! Two thumbs up!👍🏼👍🏼
Had an excellent experience with Ronnie and the manager, Julio. Super friendly, knowledge, and took great care of me as I bought a new mattress and adjustable base
Maher was very professional and patient with me! I really appreciate his friendly demeanor and professionalism.
Fast and Easy Transaction, came in looking for a chest drawers, Roni was extremely knowledgeable and knew exactly what I was looking for! Thank you so much!
Mike was a huge help today. Will definitely work with him again.
Mike was super nice, accesible and patient with our purchase!!
(Translated by Google) Very good attention from bindro aurora 10 out of 10 (Original) Muy buena atención que nos bindro aurora 10 de 10
Always such great service and really good prices. We came here to furnish our new home and Roni was so helpful, patient, and knowledgeable!
Gyselle helped me and my fiance, we had a great experience with her. She was very kind and professional as she took her time to go through every step as it was our first time purchasing furnitures.
She give me great service I will recommend here for every one ask for gyselle
Roni Lowen was absolutely Nicest most patient sales person we ever had the pleasure of working with 👌👍
We were so pleased to be waited on by Dan. His customer service was absolutely outstanding. He went above and beyond our expectations to get us what we wanted. He’s a very patient and helpful man who knows how to take care of you and make you very happy. I haven’t seen this type of customer service in years and it had me coming back. Thank you again Dan.
Gyselle was amazing. Very nice and helped a lot. Thank uuu!
We came to this store to purchase a sofa bed. The experience in store was great. Salesperson was great, it was a nice experience. We had our sofa delivered on February 13th. We didn’t use the sofa bed right away. A couple weeks passed by and we started using it a few times to see how it felt, because we have family coming in from out of town soon who will be using it. After a couple uses we noticed this loud sound whenever we would put the sofa bed back in. There was an obvious bend in the mechanism that was impacting the frame whenever we would Push it in. I have pictures to reference the spot because it is obviously damaged. We contacted Ashely furniture and told them we are unhappy with the quality of the product and honestly didn’t want the couch anymore (if we have issues with something only after a couple uses we knew something else would be bound to go wrong). Despite our dissatisfaction with the product we allowed them to just replace the mechanism. Two techs arrived with a whole new mechanism and replaced it. Fine. While they were still in our home, we noticed a black grease stain on the back of our couch that WAS NOT there before. One of the techs must’ve brushed a tool or had dirty hands and dirtied our couch when they were moving it. They didn’t admit to it l, but on my daughters lives, we know for a fact we didn’t somehow being grease into our home and dirty it. My husband also inspected the couch before this arrived to make sure there were no imperfections on the fabric because we didn’t know exactly what the outcome of their visit was going to be. We also told them we were dissatisfied with the quality of the product and wanted to either have a refund or store credit for another product. We were still willing to do business with this company. They said they didn’t have any say in anything and were just here to repair the product. Once the men left the moment we sat on the couch it made this horrible creaking sound. Like sitting on an air mattress/old piece of creaky furniture. This did NOT happen with the first mechanism. The couch also dips in so much since the mechanism was replaced. The couch is embarrassing to sit on. My mother sat on the couch and immediately asked what was wrong with it because of how loud it is when you sit on it. We contacted Ashely furniture again (mind you it is impossible to get someone on the phone at these places). They stated the next step is to have a technician come and inspect the product to see if it is defective. The tech came around on the 27 and my husband sat in the couch to show him, and was going to pull out the bed to show him the bed and he told he it was not necessary he knew exactly what he meant and was going to make his report to get everything taken care of. He didn’t even bother cleaning the stain because he said he knew that it would be taken care of and we wouldn’t be keeping the couch. We received an email that same day stating the they need to send a tech for a second opinion. WHAT?!? A second opinion for what reason? The tech didn’t do his job correctly? We are so over having to deal with this store. We have spoken with numerous employees at the store (managers) who say there is no way of contacting anyone at their corporate office unless they email them, and they apparently have no control or can approve any refunds/returns/credits through the store. I don’t understand how such a big company does not take care of their customers when they are selling crap products. This is a persons hard earned money that is basically going to waste. We are extremely reasonable people, and were still willing to go back and shop there. We have contacted the BBB and if they do not resolve this problem will file a dispute with our credit card company and take this sofa back to the store ourselves and sit outside with it and make sure no one shops with them. And now we have to wait for yet another technician to come around and confirm what the first tech should’ve done We literally just want a refund at this point and want nothing to do with this store!
My experience was great, we interacted with young women name Denise who was outstanding every step of the way. We could not be more grateful for her quality of service. Thanks again Denise. Keep up the amazing service.
10 stars for Dan!
My husband & I entered the store with a pact we would not allow some smooth talking csr sell us more than a plain simple sofa we needed.. 3 days from now I will be receiving my beautiful fluffy sofa w/12 matching pillows/more than an awesome coffee table/a well needed kitchen table/& my favorite, a way 2 kool of a lamp!! Gyselle was not only kind & courteous but very smart & knowledgeable of all products she represented.. Sensitive 2 our needs she answered all 100 of my questions with a smile... Ashley store in Montclair, CA has definitely won our business.. Whoever trained Gyselle did an excellent job, she made shopping headache & hassel free..She deserves a raise!! Two happy & future returning customers here!! So much 4 no smooth talking csr!!!! 😁
Ramy was extremely kind and helpful. He found me exactly what I was looking for!
My wife and I recently visited Ashley Furniture at 5055 South Montclair Plaza Lane, Montclair, CA 91763. We were in the market for a Queen Sofa Sleeper and were fortunate to be assisted by Aurora Hernandez. Aurora was incredibly helpful throughout our purchase process. She was knowledgeable, patient, and attentive to our needs, ensuring we found the perfect sofa sleeper for our home. Her professionalism and dedication to customer service truly stood out. We highly recommend Aurora to anyone visiting this location. Her assistance made our furniture shopping experience enjoyable and stress-free. Thank you, Aurora, for your outstanding service!
Roni was great while we shopped! She was so patient with every change and question we had!
Roni was a great help. She helped us pick exactly what we needed. I would recommend her.
Poor customer service when I was in store looking around.
Great experience with Ramy. He went out of his way to help me, he was so patient and friendly. He took really good care of me and showed me multiple designs even though I was very indecisive. Thank you for not making things complicated I’m very happy with my purchase.
Good service
Ramy did an amazing job helping us. He was very thorough and helpful. Friendly and has such a positive attitude. Thank you ramy. This is one of the best encounters we’ve had with Ashley furniture.
Amazing service from MaryAnn at Ashley Homestore- Montclair. We went in looking for a bedroom set and she was very patient and knowledgeable about the furniture at the store. Definitely recommend 👍
(Translated by Google) Excellent care from Gyselle Mendoza, I recommend that she help herself. (Original) Excelente atención de Gyselle mendoza, la recomiendo que ella se ayude.
Roni helped &explained very well to find in my price.
Today I purchased a bed room set from Mr. Ramy and he was extremely helpful and a great sales person and I recommend him for your future purchases at Ashley.
Great experience and good service, Ramy was amazing. 🙌🏼
Thank you to Gyselle Mendoza for helping me pick out my new king bed & our living room couch. Love the way it looks ! If you need any help with finding any furniture I recommended going to her. She has helped so much !! Thank you Gyselle !!!
Wonderful service from Rani and great selection of bedroom dressers. Looking forward to delivery and set up.
Gyselle and Armen helped us out today and the experience was very pleasant! We finally found the couch we loved and they helped facilitate the process. Would recommend 100%!
Remy did a great job at helping us pick a mattress. Will definitely come back for any future purchase
I was treated great by Maru and she was able to find me exactly what my wife was looking for.
Ramy ! Excellent service !
Manager and office staff were very professional. I am so happy with my Tempur Pedic mattress. Would highly recommend this store to others.
(Translated by Google) She is a very kind person and very good customer service, her name is Gyselle and I came back for the second time and asked for her to help me, very patient and kind😊🙏🏼 (Original) Es una persona muy amable y muy buen servicio al cliente su nombre es Gyselle y regresé por segunda vez y pedí que ella me ayudara, muy paciente y amble😊🙏🏼
Aurora was my salesrep ,she wasVery professional and knew what she was talking about and helped me on colors.
UPDATED REVIEW the purchasing process was nice, But after that was a mess. One of our items got delayed and after waiting for it we decided to cancel the item that we did not receive. After calling it in and speaking to the manager he proceeded to cancel our order and said to wait for the refund. 1 week later they deliver the item without telling us. When we called back about our refund we were told we cant return the item even though we had it cancelled. Such poor customer service from the store. We will not he shopping here again
The Montclair store is a great place to shop at for furniture with plenty of variety to choose from. The customer service is excellent! Thanks for helping us Maher and Daniel 😁
we had great customer service from Roni!!
Roni was very attentive and patient with us. Will come back
Ramy - you are the best salesman i have met at ashley. I recommend all to visit ashely at montclair. Ask for Ramy!
(Translated by Google) Very good and friendly sellers and they helped me with my purchase, thank you (Original) Muy buenos y friendly vendedores y me ayudaron con mi compra gracias
I had such a great experience here! Both Juan and Daniel were so helpful and I felt comfortable making my purchase
Very helpful and wonderful customer services.
Maru was amazing! I got a brand new bed set. She helped me decide on a mattress and did not rush me. Im so excited to see it all come in!
Amazing customer service. Explained everything throughly and was very patient with us. Definitely recommend Roni, she was amazing!
Roni helped us with the purchase of our new couch, rug, and coffee table. She was easy to talk to, funny and super helpful. The furniture is pretty cool too 😁
The gentleman that helped us is named "Ramy" I highly encourage anyone in the market for furniture to see this man at this shop. This store is 50 miles out of our way but we were in the area for a birthday party my son was invited to so we decided to just pop in to check out couches to kill time and maybe just purchase online. Ramy welcomed us right away he was welcoming, professional, and respectful. I am in a similar sales field so I expected the normal sales walkthrough/promo talk track, however Ramy went out of his way to make sure we knew about specific promotions based on what we told him we were looking for. He didn't just spray everything at me, and he didn't just assume I was looking for the cheapest couch. he took the time to help us and gave us great suggestions. In contrast the Topanga store reps could care less no walkthrough no suggestions just look over there and let us know if you want anything. Ramy was great the manager Julio was polite and clearly respects his employees there was no "shop talk" in front of us we never got a pushy vibe or pressure to get anything. We were happy to add a new bed for my son even though we only came in to "look" at couches. 10/10 service 10/10 purchase process 10/10 selection options and 10/10 parking lol lastly I know it seems like I'm going overboard but we really weren't planning on shopping at any Ashley's after our experience at the Topanga shop. Put it to you this way as we were leaving the Topanga store they thought I couldn't hear them because I had my Bluetooth on I clearly heard one rep make racial, classist, jokes basically "these poor ******* can't afford this kick rocks"... do yourself a favor call Ramy he treated us with the utmost respect and dignity. Ashley's earned my business back because of Ramy and Julio. Thank you both we are excited to get the new couch tomorrow :)
Great experience! Mike, our sales associate that helped us, even moved furniture around in store for my wife and I to visually see if we liked the contrast of different sets. They worked with us on price and were very fair.
My experience was not a good one. I purchased 6 chairs and picked them up at the warehouse. When I got home I unboxed them to find that one of the chair legs was broken, I called the warehouse as it states to do on the paperwork and they referred me back to the store I purchased the chairs from. After repeated calls someone finally answered and informed me that they would open a “case” since I picked them up and did spend the additional $100 to be delivered, and that they would get back to me in 24-48 hours. After 24 hours I called for an update and no one at the store answered, I called 6 times. The next day I called again 6 times with no answer I decided to call customer service which did me no good because they told me I had to call the store. The customer service agent called the store with me on the phone 3 times with no answer. At which point they tried to just dismiss me. I kept searching the internet until I found another corporate customer service number. This person who was an escalating agent finally was able to try to help me. She even called the store with no answer. She was finally able to speak with her supervisor and they informed me that because I had called within the 72 hour period I could get the chair replaced. She inputted notes and informed me to go back to the warehouse. At the warehouse the intake worker tried to tell me that I had to contact the store, I repeatedly ask to speak to a supervisor and explained the situation and gave her the case number and she was able to look everything up and help me. Sad that I purchased the chairs in Montclair,ca had to go through multiple customer service and finally corporate in Florida helped me, only to go back to Colton, ca to pick up a replacement chair. Meanwhile I have never heard back from the store In Montclair. Horrible experience will not purchase anything from Ashley again.
Great experience with Roni! She was knowledgeable, helpful and patient. Thanks Ashley Furniture Montclair!
Very friendly environment and prices were reasonable
For any and all furniture needs, Mike is the man!! He’s extremely knowledgeable of every piece in store and online. We visited multiple Ashley locations before purchasing and came back to purchase from Mike. He’s very professional and honest and we couldn’t have asked for a better experience. Thanks, Mike!!
Roni and Julio were awesome! They were so patient and accommodating to helping us pick a new couch! Worked with us on pricing and were very nice. Definitely recommend this location and staff
The sales person was very professional . She helped me find the sofa I was looking for and I am very happy with my purchase.
Sold us a bed frame that broke within 6 months of having it. Has been over a month of arguing to try and get it replaced.
Very helpful. Worked with me to find the items and financing I wanted.
Excellent service, they gave me a lot of options to choice. The treat was wonderful. I will to come back!
Great help. Ramy was informative and very helpful. Pleasant experience and no pressure. Added benefit, my wife and I love the living room furniture. Great price!
Ronnie was amazing was very helpful in helping us fine the perfect sofa & we’ll definitely be coming back for a mattress to work with her!
The bed we purchased when for our dream bed turned into a nightmare. Due to game played by the staff we had to cancel our mattress. Ashley play game with the refund and has not paid the full refund. The mattress cover, we never received yet still paid for. Customer service say we need to call the store of purchase, but the store never picks up the phone. We contact the sell clerk and the said they would have the store manager call us, but have not yet even attempted to call us after several messages. I would suggest stay away from purchasing anything here. Will some from the corporate office please contact us.
Roni helped us and got an amazing deal on a bed. She was very helpful and answered all my questions!
Great customer service experience. Roni was very welcoming and thorough with showing me multiple options that fit within my budget and color/comfort preferences. Highly recommend!
Good costumer service
Ramy is the best quick n easy
Maya at Montclair store was GREAT! She was helpful, not pushy, informative & professional. When I left without purchasing anything she was continually polite & friendly ~ when I called her later that evening she completed my sale over the phone/email & was very efficient. I would HIGHLY recommend her if you are looking for Ashley Furniture.
Maryann was absolutely incredible. After dealing with horrible service from Mathis Brothers by a rep who led us completely astray and essentially messed up our financing application she reset how we felt about the furniture purchasing process and we could not be happier by her and the teams hospitality.
It’s an amazing place specially Giselle Mendoz she is prefect and extremely nice person and she is very helpful for sure I will recommend her.
I bought two leather sofa. But one feather sofa‘s armrest bottom was torn in delivery. I worried that the torn place would be larger and larger!But the sofa is too heavy, I don't know how to return or exchange it!
The worse service ever the merchant is garbage . The couches are bad the sink inn they sag. Customer service is bad they don’t follow up leave messages they don’t call back the manager Julio Mejia is a liar. Promises to call back and never follows with his word. I purchased two set of couches in less than one year and I Having issues they won’t do anything about it they keep sending technicians the day one thing we’re going to make notes and come . They never do I have to call them back take 2 hours . Then I call Julio he ignores my calls. The worse furniture place ever ! I would go to living space’s or bobs a lot cheaper and better customer service.All around BAD !!
Came in with the intent to just look around. As soon as we entered we were warm welcomed by Mike! Awesome salesman approached with a smile and great attitude. Found exactly what we wanted, Mike was just one wave away to help us check out. Check out was super smooth and easy with Mike! 10/10 recommend Mike as your salesmen!!
Roni was very helpful to me in determining what mattress was best for me. She was patient while I was trying to decide as well. Thanks Roni.
I had a wonderful experience today, thanks to Mike. Mike helped me and my family find the perfect couches for our new home!
Found a dining table online and called the store ahead of time to confirm that it was available to see in-person. Mike helped us out and was very friendly and attentive. The showroom was pristine. Overall, a very smooth and pleasant purchasing experience!
Was here the other day and Michael Levy was extremely helpful. He answered all my questions and made sure I found exactly what I needed. Thank you, I'll be back.
I'm completely satisfied with the customer service Maryann at your Montclair store provided in the purchase of a new Ashley sleep CK mattress and frame.
I would never make another purchase at Ashley, horrible experience. And the staff here are NOT helpful or friendly. I purchased a sofa set and the loveseat was damaged. I called the store numerous times and no one would help me. Eveyone accused me of lying. I had to report to better buisness bureau. 1st tech came said he could fix sticking and stuffedbthe couch it look deformed, said the frame was fine. 2nd tech said stiching is damaged cannot be fixed opened bottome of couch frame was broken ! Thereafter a replacement was issued and 3 attempts were made. Each time it was obvious the sofas were used and each were damaged as well. I was told it was a VIP delivery and these sofas were un boxed so they can be inspected. Which was a lie!! All had broken frames. I insisted on a boxed replacement and on the 4th delivery ironically the boxed new couch was not damaged. Don't buy from this store they follow you like vultures in the store but when you need help they don't care and lie to you . I spoke with Daniel, Scott, and was "told" they were going to initiate a manager to call me Gary. NO call back no help! Overall Ashley is a horrible company.store level, customer service level, I have been a customer for years. They definitely lost my buisness.
Jennifer was very helpful and informative at the store. George at the where house always very friendly and always gives great customer service.
Good and prompt service Knowledgeable saleswoman
Denise was extremely patient and attentive as we were assessing the various furniture designs. We purchased everything we needed from Purple mattress and complete bedroom set. Thank you.
Went to Ashley’s in search of a couch and received excellent customer service from Leonard.
Awesome customer service. The rep spent a lot of time with me to show multiple options and make sure I got exactly what I was looking for. And the store manager even helped me carry out a few smaller items I took home in my car. Highly recommended!
I really appreciate the customer service at Ashley Furniture. Everyone is friendly and helpful.
Very disappointed. Was kept in the dark for a while because the driver “lost” my rug. My mother was really upset because it was a Christmas present and we didn’t get it unit a fews later. The lady that told me to call her picked up once then the next couple of times I called she did not pick up or call me back… just disappointed overall with my experience.
Was incredibly the product arrive soon and fine thank-you.
My husband and I had a wonderful experience at this location! We were wanting to buy our first dining and couch set, and we found everything that we wanted with Roni's help. She was very knowledgable and answered every question and concern that we had. We're completely satisfied and very grateful for the positive experience that we had.
Had the worst experience at this store, sales rep made a mistake when processing my order and I did not get what I was expecting to receive. I called the store find out what had happened I was told that they would call me back to follow up and they never did. I had to revisit the store and waste my time to speak with someone. I do not recommend this place to anyone. The store is the one in Montclair. Bad customer service.
Don't believe a word they say. These individuals just see customers as dollar signs. If rather shop around for honesty. They are so fake
Myra, sales associate took her time to show us all we asked and need, answered all our questions. We came back and order the bedroom set on a same day
Friendly and knowleable place. Salesman was very helpful.
We went early morning on a black Friday day. Mr. Maher attended us, He was a very kind person, knowledgeable and helpful. We will definitely buy from him again.
Gyselle Mendozawas very helpful.
The people who helped me with my purchases were very professional and I was well attended to my needs .
Nice furniture! Lots for wood concepts! Thanks for the help Noe!
Great professional customer service. Mary Ann and Julio were very helpful, knowledgeable and friendly!
Everyone were very friendly.
Excellent selection with plenty of parking. Our sales associate Denise was very helpful, professional and attentive. We are happy with our Dining table set which will be placed in a narrow space between kitchen bar counter top and family room. To our surprise we found the unusual size that was required. Ashley store does not disappoint.
My sales person Juan lied to us ,my husband has cancer and cirrhosis of the liver so we went in to purchase a bed and was deliver a bed that doe’s vibrates and he didn’t even tell us he took that function off to lower the price DO NOT TRUST this outlet and now there saying since they deliver it I can’t return it scarless and heartless salesmen oh his manager is just as bad
Aurora was very help full with my purchase of the queen bed. If you are looking for anything go ask for her!!
Moy is very nice and help me find furniture what I want ! He did very nice job !
Aurora was super amazing great costumer service throughout our entire purchase. Thank you so much and to all the Ashley sales team in Montclair.
Good
Walked in to buy a sofa and dining room table and was greeted with excellent service. Salesman was very professional and got what I wanted. Second and third time there Gyselle helped me and also was very professional and her service was excellent. Thanks again!
(Translated by Google) Very friendly good service (Original) Muy amables bien servicio
Juan was amazing to work with, very happy with the assistance he provided to me and my family. We will most definitely be coming back with him again.
Dan helped us out and he was the best!
Amazing service , Roni was amazing and super knowledgeable and helpful , she was extremely friendly!& We will be back to purchase from her again :)
It was great! Moy was friendly competent and worked with us to get the right price with a protection package!
ziyi is the best
Great customer service and a very broad selection. My husband and I wanted to buy everything in the store. We were very happy to find the perfect couches.
Warm, friendly staff coupled with great prices… Thumbs up!
Juan A. was great! He made the process of our purchase easy and quick. He was able to show us exactly what we wanted.
Gyselle was very helpful. She gave us our space and time to look which I appreciate. I do not like being followed at all. But when we had a question, she was ready with the answers. I will come back to her, when we need additional items.
Great prices and great quality and service
Satisfied
Roni
Ramy was very patient and went out of his way to make sure we were happy with our selection. Great customer service.
As soon as my wife, daughters and I walked in we were greeted politely by several sales agents. Aurora was the sales agent who assisted us with our bedroom dresser purchase, she was very professional and knew her products throughout the showroom. I highly recommend this location to anyone who is looking to purchase furniture for their home.
Maru was extremely helpful and answered all my questions and was extremely patient. She didn't try to pressure me to make a decision, she let me look, then gave me her business card and said I could call her if I had any questions or when I was ready to make my purchase. I thanked her and a few weeks later (today), I called her to make sure she was going to be in and told her I was ready to complete my purchase.
Maru provided great customer service!
Ramy F was great amazing and got us a good deal
We were immediately greeted by Mike and he assisted us in furnishing our new home. The quality of furniture at Ashley is top notch along with the service! Huge thanks to Mike!
Denise R. was helpful in providing us the product we wanted at the price we wanted.
Aurora@ Montclair Ashley’s furniture. Aurora’s customer service and professionalism was excellent.She explained all item’s purchased and made me feel comfortable. Thank Aurora can’t wait for my next purchase.
Moy assisted me with my purchase he is very helpful I’m glad he was the sales person who helped me.
Had a very pleasant experience with a great sales representative. Called the store to check if they had a desk in stock that I was interested in. The representative was very helpful and quick to assist me and place my order while over the phone. Great experience again with a wonderful representative. Would definitely return again. Thank you guys!
Thank you Juan Avila.
Roni was amazing and helpful. Thank you for helping my parents with there new mattress
I just love it
(Translated by Google) Very good (Original) Muy bien
Moy is a God sent! I’ve needed a few things to spruce up my place after my divorce and he has been so helpful. The manager there is also AMAZING! My go to store for furniture ALWAYS❤️❤️❤️
Roni, my sales person was professional and knowledgeable. I am very happy with my purchase and it was simple and quick.
We had an amazing experience finding our living room furniture with our sales rep Mike! He was able to answer all of our questions and took the time to show us all of our options. We will definitely be back soon to purchase the rest of our furniture. Thank you so much Mike!
Disappointed after going here tonight. My girlfriend and I came in to purchase a nightstand. I found a few tables and chair for myself. Our sales person was talking to a friend so we waited about 15 mins. They moved and talked for another 10 mins before my girlfriend made a point we’ve been waiting to check out. Denise tells us “oh I thought you were just hanging out”. We’ve been in the same spot waiting for the past 25 mins. She seemed irritated by us. Not sure if it was because we weren’t spending thousands on a couch yet, but now I don’t see us going back for future purchases even though we saw some couches we were interested in.
Ashley furniture was our first stop on our hunt for a great sofa at a reasonable price. After two weekends of shopping different furniture stores, we returned to Ashley’s and purchased our sofa. Denise was our sales person for both our first and final visits. She was very helpful, knowledgeable and understanding. She didn’t try to pressure us. She was very patient and professional. She explained to us, in detail, the differences in the construction and materials used in making the different sofas. Her product knowledge was impressive. She open couch cushions, casually stood on the frame of a couch to show the durability and helped us get the best deal to fit our budget. We can not wait to get our new couch home and enjoy the comfort. Thank you Denise for all of your help. You were AMAZING!!! Sincerely, Nick and Cynthia
One name Leonard Webb! He understood the assignment. I went in with the intentions of only buying a table set I’ve been looking at for two weeks now. His exceptional character and customer service I ended up just furnishing my new home. Let me say it’s very hard to find people friendly sales people. I felt comfortable and I didn’t feel rushed to buy anything I didn’t feel pressured! Beyond happy with my purchase and with service. Thank you again Leonard!
I went into Ashley’s for a dining table ONLY and due to the amazing customer experience from Leonard W. I furnished my entire home. If you’re looking for great deals and amazing customer service go see Leonard W. at ASHLEYS in Montclair. Thank you again Leonard W. I will definitely be back to see you soon!
(Translated by Google) FRAMEWORK (Original) RAMY
Ramy good Services
We passed by this store from the freeway several times over the years and finally decided to go as we are in need of new couches. First of all, they have a great selection of whatever you might need for your home. Before I go any further, shout out to Roni. She was very patient and not pushy with us and showed us great examples of what we were asking for. She is also very knowledgeable about a lot of, if not all of, the merchandise. She helped us narrow our choices down to 2 couches and decided to take a week to think about it. We even got her card because we want her to help us when we go back after we make our decision. Definitely a great experience and would recommend this store, as well as Roni.
Excellent service from Ramy!
very nice, not pushy, very compassionate
Had a great experience at the montclair location..went in for some couches and needed a specific sizing..Roni I believe her name was ,was beyond helpful and patient..helped us get the perfect couches and also ended up getting a recliner and a purple mattress..I would highly recommend this location
Bought protection plan with furniture purchased Brand new Dinning chair broke submitted a claim on 8/1/2023 claim was approved but giving me the run around calling back and forth so frustrating to get my chair replace not a good experience. Will it be buying any furniture from Ashley ever again
(Translated by Google) Excellent treatment, very friendly from the moment I entered until the moment I left, I will be back soon (Original) Excelente trato muy amables desde que entré hasta al salir vuelvo pronto
Staff was good and my sales person was great
Such a great sales woman great customer service
Roni is awesome.
Moy is an awesome sales person, very patient, and heard all our wants in a dinning table and couch.
The hospitality was good for me , wife and my daughter
Victor White was super helpful, helped us pick out the perfect power recliners!! we will be buying a couch and other future furniture from him!! Thank you
Dan is the man, I’m sure he’s heard that before, helped me score on a great couch
Sales person was very knowledgeable and patience. Gave us enough time to decide.
We were able to find our needs and our customers service Roni was very patient and she explained to us really good on our buy. Thank you so much Roni for your time.
Thank you Juan Avila for the outstanding service when purchasing my new sectional!
Jennifer was great and so was Daniel
Ramy was wonderful to work with and made everything pleasant and easy. We will definitely come back to work with him on our next purchase! The store had a great selection to view and we found everything we were looking for.
I have been to Ashley of Montclair several times. Courteous sales persons and very generous manager. They value their returning customer. As far as merchandise Ashley furnitures are of good quality at a decent price. I highly recommend them
(Translated by Google) sellers harass you (Original) Te acosan los vendedores
Went to Ashley Furniture at the Montclair Plaza and purchased a couch and two chairs. The sales lady was very helpful and pleasant. Later that evening I realized it would be too much for my small living room and called the store and canceled my order. They said they would caned it and my refund would be posted 3-5 days later. It's been 12 days now and after several calls again to them, I still have not received my refund. Will not go back to look for a smaller set of furniture.
Very good people and good price thanks 🙏 so much for everything
Roni was very helpful and patient with finding the perfect sofa and ottoman combo. She took the time to listen to our requests and measurement needs. Thank you! This Ashleys always has a good selection also, would highly recommend.
Great experience! Maher was very helpful. I went back several times and finally made my decision. Everyone was very nice there.
Very patient with our kids, very knowledgeable, and helped us locate the perfect couch for our house.
Ronnie is great. She helped us with our purchase. Very patient and knowledgeable.
Thank you so much Juan! He helped me find the best mattress & bed set and saved me money. He also helped my parents find some extra decorations for their new house! #Labordaysale Definitely ask for him, he was a big help.
Truly one of the best Ashely furniture locations ! I will be coming back very soon , the whole sales experience was truly the best , our sales associate was very kind and funny and very social and we loved it . Me and my partner are always nervous how we will be treated due to us being together and we did not feel not one ounce of judgment . The manager also helped us out and he was very kind . We will be coming back soon to this location only . We were in and out in less than an hour.
Salvador Preciado was very helpful and professional. I will definitely return to see him.
Worst customer service ever. I have been transferred around and still can’t resolve that they delivered a damaged table and wrong color chairs to our dinning table. They want to send a tech to look at the table and fix it when it was delivered damaged and we paid 1k for a new table not a damaged/repaired table!
Went in today to get a new bedroom set. Mike helped us and he was very patient, explained everything and helped us find a great bedroom set for my parents. We’ve bought several bedroom sets from Ashley and always enjoy our experience with this store.
Very good services at Ontario Store !! Salvador our salesperson was very Kind person.
Roni was kind, professional and patient with us as we shopped and purchased our sofa. Thank you for a great experience!
Ronnie was nice
Excellent customer service (MaryAnn and Gyselle) and Great selection of furniture and accessories.
Roni was extremely attentive to us. She listened to what we were looking for and gave us so many options. She’s very knowledgeable with the mattresses and staging! All this made our experience pleasant and easy. Please ask for Roni.
Juan was very knowledgeable and polite. It was a great buying experience.
Roni is really nice and patience. We had a good shooing experience.
Great customer service , I was very pleased with the way I was treated
Thanks for being so helpful Juan!!!
This is our third time visiting Ashley home store. We came in looking for a dining table today. Roni helped us the last two times and she’s been great. She’s very nice and even moved chairs from around the store to try and help me visualize the look I wanted for my dining room. We ended up getting this dining set with the bench from a different set. Thank you so much for your help and patience.
Juan A. Was very helpful, courteous, friendly and knowledgeable. He helped us pick out the exact right sectional for our living room space.
I was greeted at the store by a salesman who asked what I was looking for and then he directed to the correct area. Gave me his name and let me browse the store by myself which I really liked because I don’t like it when they follow you all around the store. Ended up buying a new dining room set.
Went in for one thing and Mike helped us outfit nearly the whole house!! Definitely coming back for the next round of furniture. Thanks again Mike, you made the experience today a great one and we’ll absolutely be back!
When to this location and all i can say is Aurora was very helpful helping us find our living room set iam so grateful for her ideas and customer service we'll be Back to purchase more items form her😄
Juan Avila was a great and patient sales person. He treated us nicely. He was very helpful and worked within our budget.
This was my first time buying furniture and Aurora was very helpful 🙂 .
Roni was very helpful and curtious she gave us our space and did not try to rush she took her time to show us what we were looking for we really appreciate her help thank you roni
Me. Juan Ávila was incredibly helpful patient and knowledgeable it was a pleasure working with him.
Great service and sale people.
Salvador was super nice sales person, patient and gave us our space. Didn’t feel pressured to purchase anything instead helped with our credit application and walked out of there with a brand new bedroom set and kids furniture as well!!
Excellent service. Ramy was very patient and helpful. He answered all our questions to help us decide what was the best fit for our furniture. There was no pressure to buy.
We went in looking for a bed. Moy not only took the time to show us different type of beds, but explained what the features were with that particular bed great salesman very informative and experience. My husband and I will definitely be returning customers to him.
My salesman Dan Hallas was very helpful and very knowledgeable of all questions I had regarding my purchase . Worked with me and met my needs. Very personable and professional. I will be back for my living room furniture and will have Mr Hallas assist me with my next purchase .
pillow was not in stock, this is after calling and being told it was in stock!!!!
He worked very hard to get us the best deal and also the quality couch we wanted. Great guy!
Visited Ashley’s looking for a new bed and Aurora immediately greeted us with a smile and went above and beyond to help me get the bed I wanted. She was super sweet and super helpful will definitely ask for her when I come in to buy my living room set.
Salvador gave me really good customer service. He was very kind and generous.
Do you know your company may be participating in illegal consumer practices by automatically adding to a customers cart the Reguard protection plan and no hassle delivery with out the customers knowledge when shopping online?
Professional, detailed, and patient we had kids crying and freaking out and he was not pushy and waited to help us anyway he can to make sure we didn’t feel overwhelmed like we already did. Having two little boys running around everywhere can be exhausting but my husband and I understood everything and all conversations happened I. Tranquil pauses from our kids lol
Very happy with our sales man Mike Thank you
Roni was very helpful as we looked for our new sectional. She gave us our space as we thought about our options. She was also very knowledgeable regarding the mattresses we looked at. Thank you Roni for making our shopping experience memorable and smooth.
Salvador & Julio are the best! Go see them for the friendliest service! Thank you so much for your help!!! We love our furniture!!!!
He did an Excellent work
Ramy he was very helpful and patient with us! Ask for him when you come to the store!!
Very easy purchase, very knowledgeable.
The couch that I bought and supposed to be deliver has been RE-SCHEDULED FEW TIMES to a point that I feel like they would lie to you about availability and delivery date to keep the sale on record! DISAPPOINTED!
Visited Ashley looking for a new bed set for a spare bedroom. Aurora helped us and she went above and beyond. She made suggestions and really made our shopping experience great. The bed set was delivered when promised, it looked great, and it was a quick and easy process. Would definitely return to the store and look for Aurora.
Bought a lot of furniture from here approximately 8 months ago. When buying the items, the sales associates are very convincing to sell you the warranty and I got sucked into it. However, one of the pieces of furniture that we bought- worth over 1k- has some damages and now neither Ashley or the warranty company will take accountability, they keep pointing fingers at each other. When you call the store, the manager is always "too busy" to talk to you. Very frustrating process. I am going to just go dump the spoiled furniture to the store front.
aurora was very helpful in my mission to find the prefect bed with my budget.
Aurora was super friendly, made me feel right at home, love the service. 👍👍
Agent Aurora was extremely polite, professional and pleasant. Her demeanor and knowledge quickly helped us find the right furniture for us! She is an amazing asset to Ashley’s! THANK YOU Aurora!!
Our sales girl Denise was very friendly & attentive. We were very happy with our visit. We found the perfect oversized recliner for my husband.
This purchase from Ashley’s was exactly what we had been looking for. The representative Juan was professional and very helpful. Would shop here again and deal business with Juan.
Saif did an amazing job helping us find our new mattress. We ended up purchasing a new mattress with an adjustable base and I can’t wait for it to be delivered! Thank you, Saif, for being so patient and knowledgeable.
Amazing customer service, Juan and the manager James very helpful and willing to work with your budget
Jennifer Cardenas was excellent. Great customer service.
(Translated by Google) Very good customer service, Aurora very kind and attentive (Original) Muy buena atención al cliente, Aurora muy amable y atenta
Juan was so helpful and made the whole process easy!
Juan Avila provided Great service … demonstrated the mattress and explained pricing well
Aurora at Ashley Furniture Montclair is an amazing sales person she is very friendly and welcoming and made sure we got what we wanted. Will definitely be back for any future furniture shopping.
Decent prices, excellent service from Moy. he was patient and took care of our needs.
Moy was awesome! Extremely patient with us, especially because we couldn’t decide between two different sofa sets lol. Definitely ask for Moy!
Juan Avila was helpful, friendly, and professional. Looking forward to my recent purchase.
Juan was amazing. He was so helpful when we had questions but kept his distance and let us look around without pestering. Highly recommend coming to Ashley and ask for Juan!
Clean and welcoming store. Moy did a great job helping me pick out a furniture set for my bedroom!
Aurora was super helpful, professional & courteous from the beginning. She showed us the different full size bed options and got me financed right away.
Very helpful, and a quick checkout once we chose the item we wanted.
When you need any furniture go to Mike! He is very helpful and doesn’t try to upsell you! His customer service is also great!!
Great service, fast and quick!
I was looking for a full-size mattress for our spare bedroom. Juan was so helpful to answer all my questions on the differences of each of the mattresses I was interested in. He was very professional and knowledgeable. Thank you for making my experience with Ashley Furniture pleasant.
Came looking for a bedroom set for my daughter, they didn’t have what I was looking for but Aurora went above and beyond to help me find what I wanted. Her customer service is the best and if it wasn’t because of her, I would’ve walked out with no purchase. I will come back to her and totally recommend this store!
I moved to California and of course needed all new furniture for my new home. I came into Ashley's and Aurora was the sales rep that helped me out. She was phenomenal and so patience helping me out.
Today's visit to Ashley's Furniture was very pleasant. The second we walked into the door an associate by the name of Roni greeted us right away. She introduced herself professionally and even acknowledged my children. Roni was very helpful in getting us exactly what we wanted. Took us around the whole store and showed us many different options til we found exactly what we wanted. Thank you Roni for your help. Will definitely be returning in the future.
Roni gave an exceptional experience. She walked the store with us and made sure we left with the sectional of our dreams and we even got a tv stand to match. Thank you for the great service! We will be telling all our friends and family!
Mike was very helpful provided great service and helped find just what we needed.
(Translated by Google) Roni is a kind and very professional person, she listens to your needs and does not pressure you to buy that. Taste (Original) Roni es una persona amable y muy profesional, escucha tus necesidades y no te presiona para comprar eso me Gusto
Salvador, the representative, was friendly and supportive. Ashley’s Home Store has a 5 Star service as well when it comes to mobile accessibility. They have a wheelchair in the store that customers can borrow while shopping.
Enjoyed my shopping experience. Roni was extremely helpful in finding what we were looking for.
Moy was very helpful and search for me what i was looking for.
Was assisted by Denise who did an awesome job. Came back twice because undecided and she helped with all questions
Very friendly and helpful
Jennifer was very knowledgeable and a pleasure to work with!
Very personable, not pushy, liked that
Great service & Sal was extremely helpful!
Mike is great at customer service :) making my family feel comfortable looking around and found what we was looking for he is the greatest :)
Jennifer our sales rep specialist was extremely knowledgeable, helpful, and patient with what we wanted. Very satisfied with our visit and purchase.
Sal was great and went out of his way to give us the best deal possible. I highly recommend bundling your furniture purchase. Best deal ever!!!
Great customer service
Mike was so informative and helpful. I really felt like he listened to what I was looking for and showed me options that could work, in a friendly, no-pressure way.
My wife and I bought a double reclining sofa and cooling mattress. Our sales person Gyselle was great, she gave us good advice and the entire experience was great. We will definitely be back in the future and look forward to working with Gyselle again.
Maryann & Jasmin were a big help! Very friendly and knowledgeable and went above and beyond in helping me out. Jasmin assisted me in finding parts to an older bedframe and Maryann physically helping with a bunch of items I was purchasing all over the store. Thank you ladies for your patience and service!
They called me to tell me that my couch is delayed, didn’t even give me an exact date when it will come, on top of that it’s Fourth of July, no accommodations or options. Very unprofessional and inconsiderate. Waited all this time for a refund. Very disappointing
salvador very helpful in helping me with my order very professional and friendly salesman
Saif is a great Ashley representative. Easy to talk to and knowledgeable of options. With his help, I was able to find a combo that worked best for my family. Thanks again, Saif!
We went to look at sofas a week ago. One of the salesmen, Juan Avila, approached us and asked if we needed any help, asked leading questions and provided feedback on what and where we should look in the store, then let us explore without being pushy or hovering nearby. Very relaxed environment, staff was professional and did not feel like a pressure sales environment like some other furniture stores we've checked out. Once he saw that we were narrowing down our search, Juan came over and checked if we needed any help, answered some additional questions we had regarding pricing and availability, and was very gracious when we said we still wanted to do some comparison shopping. He gave us his card and provided his availability in store in case we wanted to come back and purchase with him. We couldn't find anything we liked better than what we saw at Ashley, and we appreciated Juan's assistance so much we decided to come back. Ashley's prices were very competitive, and Juan was even able to price match their own website (which saved us an additional $150 off of the already posted sale price), which left us room to purchase the 5-year warranty and still save $90 not including tax. Our only gripe was that the sofa we bought ended up having a delivery date nearly a month out when we were originally given about a week estimate, but considering the reviews and pricing for the sofa (Tibbee, the standard 3-seat sofa for those wondering which one), we are very understanding. Juan assured that if it became available sooner that we would receive a call with an updated expected delivery date. Great experience, we likely will come back for end tables and other decor.
The service was great
Would not even bother to serve us.
Didn't have a good selection like before
I didn't need the protection plan. However the sales person was very kind.
Excellent customer service. Salesman was terrific to work with and very knowledgeable and helpful. Thanks to him, I was very comfortable making my purchase.
Omg!!! This crew at this location is amazing ❤️ I went furniture shopping couple weeks ago to many different stores that day, let me tell you some of the treatments I received from sale agents almost made me want to run and order online…but since I was looking for important pieces I needed a in person experience with my new furniture. Let me tell you I arrived at this location 8pm just before closing one step into the door I was welcome by Mrs. Denise this woman has such a angelical spirit about herself so classy and humble. Very knowledgeable about every piece in the store and so patient. She is supported by a great crew loving and caring like a little family. I have been back since few more times (lol mess up my measurements) and it’s the same vibe all smiles. Makes your buying experience even more worthwhile and memorable. I brought my son finals decision day and the first thing out his mouth on the way to the car…was Mom “these are some very kind people here, good to know in this world there’s some left” beside the great products you meet great people.
The salespeople were very friendly and helped us find the sofa that fits our house perfectly. They were easy to work with and had really nice furniture for a reasonable price with financing. I will come back if I need more furniture. I recommend coming here v buying online from Amazon. I made that mistake before, and it is safe to say I will come to Ashleys from now on if I need a sofa. It was even cheaper than Ikea too.
Bought this table about 5/6 months ago from Ashley Furniture Montclair Ca this is such a terrible table just going to trash it this wood is awful it is stained and the worst thing I could’ve bought out of this store I’ve tried wood cleaner using a steam iron to remove stains nothing has worked it’s just cheap and bad I would’ve spent 600$ on a glass table if I know the quality of there wood furniture table is so awful do not buy any wood tables from Ashley furniture any dark wood like this
Really dislike how pushy they are with sales. The assistant followed us around the store, and asked if we would like to finance within the first few minutes, before we had even decided if we wanted to purchase something.
Do not buy from Ashley! After spending 2.4K we purchased a dining table along with a recliner. First we dealt with shipping/pick up issues. Second, upon receiving the table it was made incorrectly. The preholes to screw together the table were off. Ashley had to order another and had a tech put it together. Third, after having the table a month the top began to lift. We wanted a refund/credit to our card but Ashley wouldn’t refund us just give us store credit. By this, forcing us to buy another piece of furniture not wanted or we’d lose the refund within a time frame. We were made to purchase a a credenza. Fourth, this was the worst part. They delivered a credenza with wood boring bugs! I started to notice small sawdust piles. Not noticeable enough when walking by it but noticeable upon cleaning it. I didn’t give it any thought since I don’t know about wood until someone told us what it was! Wood boring bugs! Now because it’s too late to report it to Ashley we’re stuck with a defective dining table, a credenza w/wood boring bugs that are slowly it eating away and still paying off a credit card! My husband has been injecting a chemical into the infected areas and it’s destroying the door! We’ve found 2 bugs so far. DONT WASTE YOUR MONEY AND TIME! I WISH I COULD GIVE THEM NO STARS!
Just want to say Ashley Furniture ,has a good variety of products, The sale rep Maryann Alvarez was very knowledgeable in the sofas we were viewing, I didn’t plan on making a purchase but after reviewing a few Reclining sofas , and your pricing I couldn’t say No
Everyone I dealt with was so nice. The experience was great.
Great and friendly people and service!
Horrible sales persons. Rushed services and very unprofessional. I would have give no star if I could. Will never buy anything from Ashley Montclair.
I wish I can give more lower rating!!! I bought a bed-set end-of-April, 2023 Since the bed installed (by Ashley's delivery guise), it makes cracking sound, the drawers are not closing properly with other issues. We informed Ashley right way, opened a case and they told they will send a technician to check. After that did not hear anything from ASHLEY, technician did not show up, contacting back and forth finally technician came, shown him everything, including the bed cracking sound. He told us these are bad, I must submit everything (he told us not to be worried, ASHLEY will take care everything). Its been 2 weeks since the technician came, but did not hear anything from ASHLEY, so I called today, the in-store-customer-service operator told me that the case is closed, there was no defect. They are lying, I wish I can upload the video to show the cracking sound, when go one side to another side. I spent around $3000 and almost 2 months has this hassle, even I can not use my bed, weak up middle of the night from bed cracking sound, is it Worthey? Seems like ASHLEY got my money and they no care about the customer satisfaction.
Juan is amazing! He is professional, attentive, and helpful. They have a good selection of furniture and financing options. I will definitely go back and highly recommend you stop here first, before you anywhere.
It was the fist time I have ever purchased my own furniture. Mike helped make it a simple and fast process. Thank you
Came to Ashley furniture for the first time in Montclair California greeted they were not pushey or trying to change my mind like a store I use to go too. Omar was a very nice young man. I don't go out much cause of my age but I was amazed on the difference in furniture & I'm happy with my choices. Thank you Ashley Furniture and Omar on helping me pick out my new couches. I'm very old school so the modern styles of furniture is not for me but I did like the colors available. I picked my furniture Saturday afternoon & will enjoy when I receive in a few days.
very patient with process. Sal provided all the correct information and was very accommodating.
Aurora was polite and professional and listen to our requests on the chairs we were wanting to see and sit to judge comfortablity of chairs. She was able to show us the the advantages and the comfort of the Power lift recliner, which we purchased. We felt very comfortable shopping at Ashley's at Montclair Place.
Had a very good experience and delivery was fast and on time
Went for a sofa bed. The sales rep was very helpful, and the price was reasonable. Love it. DL Ontario CA
Sal was amazingly helpful and knowledgeable, he helped us find what we had in mind and will be back for future purchases.
Gyselle was awesome and very helpful. She helped us out to chose the right entertainment center for our home. Thanks Gyselle. We be coming back to get more stuff soon.
I bought King size bedroom set, horrible experienced. I'm still waiting for my drawer. I wouldn't recommend this place. Go some place else.
Dan was amazing!! No pressure very helpful and knowledgeable
I had a horrible experience don’t deal with george he was very rude
Ronie Lowen was very helpful in assisting us with our purchase. Great customer service and better deals than other local furniture stores, I highly recommend this location. Ask for Ronie!
Juan was really good and helpful. Thanks for the service
Really loved the man that was showing me around..he was very kind ...soon I will be needing a bed and dining room set....so I will be shopping at Ashley furniture again for those...I will also recommend Ashley to family and friends...there are so many beautiful items there...!! Thank you...was very pleased....😊
Salesman Denise was was horrible, we went in the store, bought our furniture which was the one on display, we got delivered something else, went back to the store to let them know they gave us the wrong stuff just for them to make us pay more, we went ahead and paid for their mistake just to have the furniture DROP OFF AT OUR DOOR not put together even though we paid top dollar for delivery and assembly, we were even told "the reason why you are paying more is because if you put it together yourself you void the warranty " it just keeps getting worst.. ALL BAD. STORE MANAGER WAS NO HELP NEITHER.
Great place to buy furniture and no pressure sales......
Great customer service. Prices are high but probably because their product is good quality. We get our recliner sofas in 5 days. Can't wait! Sufficient selection.
The staff was friendly and helpful.
This was my first purchase with Ashley’s Furniture and it was an absolute great experience. The staff from when I first walked in set the tone with a very welcoming atmosphere, which is the most important part for me to continue to proceed with giving a business my money. Immediately by far the best salesperson I came into contact with was Roni and honestly she was the real MVP! She went above and beyond with assisting me, not only was she knowledgeable with everything on the floor she had a positive attitude as I needed all the help I could get with making decisions and staying on track with my purchase. If it wasn’t for her I believe I would’ve had to go to multiple places to furnish multiple rooms I was on a quest for. These days it’s rare that you find customer service like this, most importantly that this is my first experience with Ashley’s company. For this I will be a returning customer and they should truly mimic RONI’s high expertise customer service ability she displays. Thank you Roni and team!!
Moy helped us and was friendly and patient as we were undecided which bedroom set we wanted.
Great customer service, and Denise was very helpful and courteous, and soon my home will look so much better with the beautiful new furniture! I highly recommend Ashley in Montclair for any and all furniture needs!
Amazing Staff and Managers Please ask For Aurora She knows all About her Furniture 😊🙏❤
The worse. I ordered some stools. They came out the wrong color the first time they came out the second time wrong fabric tried to call the store. You cannot get a hold of the store without somebody connecting you from another location (china )
Great service
Gyselle M. was a great help. She was knowledgeable and patient. She assisted us with a variety of options until we found the right fit of furniture for us.
Everyone was helpful without being overbearing. Myra and Sal are wonderful sales people and made the experience very pleasant. James, the manager, gave us a great price and we were very satisfied with our purchase. No hard sales tactics, asked us about clean care without pushing it. Very positive experience. Will definitely go there again for my next furniture purchase.
Lots of deals here quality is here....
Awful experience got the wrong color of sofas now i am loosing my delivery fee due to their bad service and put the blame on me saying i choose the color which clearly i asked the salesman for the color i wanted specifically never order from them again. First time buying and last.
Great service. Leonard Webb is the best.
The customer service was amazing very happy and excited to get my furniture thank you 😊
Roni is a friendly sale person. I was happy to buy furniture from her
Please ask for Aurora Hernandez if you want personalized advice and an amazing experience. Aurora took the time to get to know me and my fiancé, she even took the time to look at our new homes pictures and recommend the different furnishings that would go with each room. She made me feel like I was with a long time friend with making my decisions. Before coming to this store I went to other competitors but because of this experience thanks to Aurora I trust that she will help us make the right decisions for our new home journey. Thank you Aurora
The worst customer service experience ever! Never buy anything from this scammer! I do not want even give you guys 1 star. Everyone pleabe aware of thisbought their showroom. I clarified to the saleman Mike that we do not want to use the box-spring or foundation. These are inconvenient (occupy the space when we move to new house in the future) and dangerous for our baby (higher distance from the ground). We went to look for a bed with the bed platform that we just simply need to put the mattress on to lie down. We like one design with drawers, but as baby could play with those drawers, we requested to not take these. Then Mike did not know, he misinformed without drawers, there would be no platform. The bed delivered without the rail that we have to buy box spring or foundation and I definely do not want it. So I came to their store to open a return case but they did not take any action (they said they will handle it within 72hrs). 3 of us have to sleep on the floor for 5 nights already and they did not do anything to resolve our problem. The weather is so cold these days, First, they are not knowledgable of what they are selling, Second, they provided the worst customer service ever even I chat to their live Sapna, he or she just answered in the way that we wanted to hear but they did not take any action I will alert everyone about this scammer, never buy anything from them again
Good service and product.
Excellent service from Maher... he was terrific. We wl ask for him again.
Excellent service from the moment we walked in. Maryann A. made our shopping experience seamless. We were searching high and low, and Ashleys had exactly what we wanted.
If I could give them 0 stars I would. After over a month of calling in a claim I finally received my replacement furniture. Back in 2021 we bought a whole living room set, bedroom set, and a Tempur-Pedic Mattress...I would say we are great customers who spent a lot of $$$$...so yes we would also expect great service when something happens. After less than 3 years our recliner has gone out. After the whole claim process it took a little over a month to get the recliner inspected and then finally replaced. Before the recliner was delivered, I had called to make sure that they would also take the existing recliner away, and they said yes. Upon delivery the driver could not take it due to his instructions that stated DO NOT PICKUP. So I chat with Ashley's they say it was PROTECTALLs responsibility. Then I call the warranty and they state that since the recliner was completely exchanged, it is up to Ashley's to replace. So now I am stuck with a broken recliner and I have to figure out how to get rid of it. On top of that they would not let me purchase another protection on this new recliner...Obviously this furniture only lasts 2.5 years if that. We were not cheap when we purchased our furniture and we bought higher end sets, so YES I am disappointed with Ashley's on a whole but more so the way that customer services handles communicating with customers especially their Store Managers...specifically JAMES. Long story short if you need furniture just to last you a 1-2 years you might be better off shopping at IKEA, but if you like the styles here at Ashleys then go ahead and do so, just be aware that when it comes to issues and claims, their customer service is lacking especially at the MONTCLAIR location. I will say they have a killer sales team though.
I walked in and into the store and I thought someone would come and ask if I needed help! There was no welcome to come in and if you need help I am here to assist you. I just walked out. You never know what a need is unless you ask!
Our sales person Leonard was nice , perfessional , and attentive . We need more people like him . Thank you so much and thank you Ashley's 😊
Came in to buy new couches and Roni was so helpful, informative and patient with me. I didn’t feel pressured at all and the whole transaction was so smooth.
Very bad experience, the general manager Julio Mejia does not know how to provide a great customer service and make your customer a repeat customer. Will never go back to Ashley’s in Montclair. Hopefully upper management can reach out to me so I can discuss the issue.
just went to Ashley’s. Great great service. Ronnie Lawrence helped us on the floor. She was great very helpful. Ask for her when you go in. She’s great. She’s very helpful.
Robert was great! He was very knowledgeable and didn't rush us. We were able to get the living room sectional we wanted at a great cost.
Roni the sales person was wonderful. I would recommend her for sales.
bought a couch from Omar, he was wonderful!!!
Went in the first time to ashleys in Montclair we were guaranteed by the sales associate that they would work with our work schedule and deliver once we were home .. but then later they pretty much told us either your there or not ... which was so unprofessional when I called to try and fix the problem a women answered the phone I asked for a manager but of course he was in a meeting.. she proceeded to tell me that she doesn't care if we spent 1 dollar or 3 thousand the rules are the rules .. I asked if the manager could contact me back and she said he's gonna tell u the same thing the whole experience was just ghetto we will never go back and will be canceling our order. Worst experience ever they need to train their employees properly on how to deal with situations making the whole brand of ahsleys furniture just look terrible!!!!!!!
Very nice and help full employees
I came in here awhile ago and decided to hold off on the purchase, but the sales rep Roni was extra patient with me (I’m an only child) so I kept her card. I came back today for the New Year’s sale and found a couch that was perfect for me. Thankfully Roni was still here and I will have a real couch shortly!!!
I would give 0 stars if it could I ordered some reclinable couches and 4 months in they were squeaking when I don’t even recline them, they are also flat and in horrible condition. They keep giving me the run around and their technical support is the most unqualified team I’ve ever seen they don’t do anything, but take pictures and lie. I wouldn’t purchase from them at all and the warranty isn’t good for anything either I would avoid this place for reliability
My husband and I stopped by this Ashley location to check out couch options a few weeks ago -- just to look, since we weren't sure what we wanted yet. Ramy was very helpful, showing us all the options that could fit in our space, and off the top of his head he knew what other colors the products came in and how quickly each could be delivered to our home. We're really happy with our purchase and I'm thankful for Ramy's assistance!
Save your money they steal you delivery fee After you cancel a order or return something that’s not even your fault Beware people this place is a Ripoff 😡😡😡😡
Aurora is one of the top sales with pushy skills that made me placed an $11,000 order believing that I could exchange items hassle free. I wasn't quite made up my mind on everything at my first visit, but Aurora was very passionate and made things feel easier to me. I expressed my concern about hassle of returning stuff, she quoted "Not with Ashley, everything is easy" and that caught me because it feels right with the brand name. I don't know which mattress base box height to choose, but wasn't given time to think it through because of the impression of being able to exchange for a different height, so I got 3 sets. After delivery I realized one of them is too high for my 5-year old, however when I called about exchanging to a lower one, manager said there's no exchange at all for mattress related items, at all! I felt shocked that the message was completely different from what Aurora made me believe. When I had a chance for physical visit to confront her in store, her entire attitude changed 180 degree. I wasn't hoping much for an exchange at that point by getting the message earlier, but I really could expect a simple apology or an apologetic attitude for the misunderstanding. Instead, she doesn't want to take any responsibility nor an apology for misleading the customer, even worse, she simply WALKED AWAY with a very bad manner and saying "I don't need to deal with this, you (pointing at the store manager) handle her!" Then she just went on to chat with her coworkers since there's no other customers. I'm shocked by such unacceptable customer service. I feel mistreated and wronged, making this shopping experience a horrible nightmare.
Ramy, offered such great customer service. Nice, friendly and to the point. Made my visit pleasant
First and foremost want to start off with saying how amazing MaryAnn and the manager James were to my husband and I! Furniture shopping can be a stressful thing, but I cannot emphasize enough how easy they made this process for us. MaryAnn was so sweet and very informative which helped in committing to certain pieces of furniture! Not to mention the great deals we got which were greatly appreciated; Especially with a baby on the way! Will definitely be returning to this location for future purchases. 😊
My sales person Denise was excellent. Denise was attentive and very knowledge about the products.
Very nice furniture, good service and prices I wish were lower. They had the cocktail table I wanted, some places had a lower price, but not the style I was looking for. The salesman was nice and not pushy but helpful when needed.
Staff is really helpful and patient allowing you to time to decide what’s best for you!
Just bought our first couch and could not be happier with the the service by Sal. He was not only friendly, but also puts pride in his customer service. Highly recommend him when you come to Ashley.
Aurora you are truly a Gem to have at furniture Company. Thank you for your help
We went in to buy furniture for our new place and asked countless times if we will have our furniture by a certain day and Ramy, the salesperson, said yes. This was even after speaking with Julio the General Manager. We later find out that the delivery will take another week, at least, if the warehouse even gets all the furniture in time. So many false promises made just to close a sale. Crazy thing is we only received a mattress for next day delivery so if we decide to cancel our order we’re out the $500 for delivery and set up for the other furniture that hasn’t even arrived yet. One thing you sign when ordering furniture is that bedding furniture is not returnable so now we’re stuck waiting in an empty place with just a mattress/box spring on the floor.
Ask for Juan Jose Great Service!😀
Very sales representative is friendly and eager to assist you. They have a good selection of furniture on floor.
Omar helped me get the best deal on a mattress. Highly recommend.
First let me start by saying if you come to this store ask for Aurora she is amazing! Her customer service is over-the-top amazing. hands-down the best sales lady I ever met. Her attention to detail is perfect. Thank you Aurora!
Went into Ashley Furniture with the intention of purchasing a dining room set. Aurora assisted me and was extremely nice and professional. She kept that huge smile on her face the entire time she helped me. She was knowledgeable and answered each question. Thanks Aurora for an awesome experience. Can’t wait to get my order.
I had a great experience Roni is very helpful & patient. For sure will be going back with her gave me the best deals & worked around my budget.
Wasn’t in there that long but Omar made a lasting impression! He was so helpful and friendly from the moment he met with me. I’ll definitely be going back to him for my bedroom remodel!!
Walked in knowing what I wanted. Jennifer met me at the front and was very helpful. I was in and out in 20 min. I’ve bought all my furniture here.
We bought a beautiful couch there the service was awesome. I feel we got a really good deal . They have a really good section to look at.
Mgr James and Ramy did great. We were able to furnish a new home with great deals and flexibility on delivery. Definitely would refer our friends to come work them.
My fiancé and I just purchased furniture here tonight and Denise was amazing! She helped us through the entire process, from start to finish, and we are so happy with our final purchases. Jason, the store manager, was also very personable and accommodating to our needs. All in all, we recommend this location to anyone looking to buy quality furniture.
I came in to your Montclair store location just to get some ideas on the dining sets. I was approached by your manager James and he asked me if I needed assistance or had any questions. He gave me the different options that were available on your sales floor to give me an idea of what would best fit in my desired space. He was very thorough, patient, and very professional from the moment he spoke to me. I ended up choosing a set and I was then introduced to Jennifer to complete my transaction. Jennifer was also very polite, very informative and offered me a protection plan to add to my purchase. I had a few questions about the warranty and she went over everything that was covered. Jennifer recommended that I added it for that extra protection in case of any accidents or mishaps. I added the protection plan to my purchase and felt at ease knowing that your employees really went above and beyond to make sure that I was provided with excellent customer service! Thank you James and Jennifer for such a great experience at your Montclair location.
Me and my boyfriend went to Ashley’s furniture store looking for a mattress for the camper. Nancy welcomed with a warm welcome and we told her what we needed she showed us several options and recommended a mattress for us to buy, we bought the mattress and absolutely love it! Nancy made the whole process simple easy and amazing!
Amazing is how I will start this we called the store at 8.40pm spoke with Daniel advised us of the options from buying online vs the store and what a great deal and savings we would get so then we spoke with Denise and she went above and beyond to help me s She spoke with David the manager and they stayed open late for us so we could make our purchase for a quick delivery these 3 were outstanding we tried other furniture stores and Ashley’s will be the best of them all thank you David Denise and Daniel
Aurora Hernandez was awesome. Went to purchase a love seat and found one. She had the best welcoming. Smiles beautiful. She helped me with all my purchase. I really think this young lady should get a raise. Her Customer Service etiquette is the most wonderful. Haven't encountered anyone with her beautiful attitude. Love her service.
Aurora is VERY AWESOME, she had So Much Patience in Helping My Mother buy a Couch, making her Very Comfortable and putting her at ease. She Helped her from the moment we entered the store. Great Service, Go Ask for Aurora, you Will Not regret it!!! Thank you Aurora!!
Horrible experience shopping from Ashly Montclair , Ca store. I just moved to Upland area and have bought all my furniture from this store. At the begging every one was very kind and friendly. When I got my furniture I have had many issues manufactured defect with my mattress, crack on my dresser defect with my sofa,.After may calling and visiting to the store , my problems haven’t fixed. The store manager David is very unprofessional and not experienced he sent the company’s technicians to check my claims and the technician approved all my claims.When I asked the customer service to replace my furniture with problems they told me they are gonna send another technician and when I talked to store manger he asked me to come and buy a new furniture.I don’t recommend this store for shopping. Rude.., unfriendly ,unprofessional manager ,wasting your time and your money.
Stay away! Buyer beware!. Worst buying experience of my life. We went in to purchase a sofa. They insisted on a demonstration for a new bed. Showed us a amazing bed with vibration and other features. We said the price was too high. They said the manager would give us an amazing discount and for our health we should take this great offer. Bed arrived. A much cheaper version than what we were showed. The delivery people said we could get it exchanged if it was wrong. Classic "Bait and Switch" They won't make it right or even take back the frame we didn't want. We are stuck paying $6000 for a bed we don't want. Don't set foit in this place. Predators. Unscrupulous. Worst experience ever.
Disappointed that we were not told our coffee and end tables needed assembly. We did pick up but would have chosen delivery had we known..
Got well taken care of left super happy thanks Aurora and Shawn😁
Moy was the most wonderful kind and helpful person. We truly enjoyed working with him no pressure and willing to guides us in what we wanted. Thanks look forward to working with him again.
Got last one of this set from Montclair Ashley, with great effort and helps from Leslie and Managers Shawn and James, we are extremely delighted and satisfied to the sofa set and service . Thank you guy, big thump. Strong recommended
Excellent service, wide range of choices. Very happy with my new furniture
Gyselle was amazing. She was so helpful, pleasant and helpful! Be sure to ask for her!
My mom was taken advantage at this Ashley store! She walked in making it clear the she was there to purchase a dresser and was helped by MAYRA UGARTE who insisted in running her credit to get her a "better deal" and two weeks later she's was confronted by the fact that they "RENTED" the furniture to her and there was suppose to be a payment every two weeks, when she called to figure out what happen she was addressed by their manager Luna who just repeatedly said "you are a grown up and not a kid you sign so that's your problem" this is no misunderstanding they were sneaky, rude.
(Translated by Google) Very good service Catherine thanks. He was very patient and helped me with what I was looking for. (Original) Muy buen servicio Catherine grasias. Fue muy paciente y me ayudó con lo que buscaba.
Just had the most horrible experience with the salesperson, Harold! I've never written a review on google before, but this experience is soooo bad that I decided to write my first review. Harold is helpful when you're about to make the purchase, but when you actually need his help after the purchase, he is incredibly unreliable! In every call, he said that he'll check into it and call back, but the call back NEVER happened! (Not even ONCE!) He asked us to send him texts, but NEVER gave any responses back. We're actually very much in need of help with the assembly of our furniture, but we did not get any help AT ALL from Harold. At the end, he just gave us some lame excuses that there's nothing that he could do. I ended up calling customer service myself and arranging all the appointments myself (without any help from Harold, doing things that he said couldn't be done!). The customer service was way more helpful and cared more than this salesperson who's supposed to be our main liaison. This Ashley offers good choices of furniture and the store is nice, but for sure... we wouldn't recommend Harold at all!!
Had a great experience, and Giselle was very knowledgeable and helped us find our beautiful living room tables. James the manager gave us the best prices also. Will be back soon for more!
Hope was incredible! I will be going to visit her at the Montclair location for all my furniture needs.
Iv had the worst experience I will never buy from Ashley again. All of the furniture was damaged and or stained and getting replacements or repair is impossible. It's been going on 2 months now and no resolution. The wrong parts keep showing up and no one has any idea what's going on..customer service is a sick joke. This company is a cluster f .
Everything was fine until I got home and looked at my receipt. I don't recall being told the fee for delivering my furniture was going to cost me a $130.00. I could have picked it up myself. $130.00 just to bring the recliner to my home and put it in my livingroom.
I had a great 👍 experience at Ashley.. The sales associate, Leslie was superb and was able to get me what I wanted for a good price. She and another even came to my home and put the media center together . Did an amazing job .
Dons shop here furniture is not good quality bought insurance and it’s still valid and they don’t want to fix my poor made furniture David the manager dosnt wanna fix my problem even with my policy still being current
Thank you for the help gyselle Mendoza. She’s was very helpful. I got myself some new furniture.
An online rebate is not the same thing as a gift card. My couches were 2 months late. Worst experience ever.
Great place, my sales person Leslie was really awesome, very helpful and informative on our purchase.
The sales manager in the Montclair store was awesome, but the sales rep screwed up and I'm trying to cancel my purchase but the phone hold wait time was over an hour and was unable to contact anyone and I cannot drive back to the store either, no happy in the least!
Thank you, Harold Chambers for all your time & help in providing great customer service.
Great deals and service. They are also willing to match the online prices if lower.
The set up of my daughter’s bed was quick and efficient.
April 2022 purchased sofa sleeper from Ashley Homestore Montclair. May 2022 Ashley delivered defective sofa sleeper. Company notified right away and promised to repair. Between May and July, Ashley store scheduled, canceled and rescheduled many appointments to repair sofa. July personal visit to store. Spoke with store manager, James Rodriguez and canceled purchase. Requested refund. Told only corporate office can make the decision. Should hear a response in 3 to 5 days. No response after more than 5 days. Complaint filed with BBB and American Express. Stay away from this company. Poor quality merchandise. Pathetic customer service.
Great store. Very good selection of furniture. End up buying a complete dining room set. Sales folks were very helpful.
Danny is excellent on helping customers in person or phone and scheduling shipping. Any problems I have, he can answer them for me. The manager there is good people. He can help and get thing resolved within minutes. The team get straight to the solution.
Maher was wonderful to work with. Beautiful furniture store.
Hope helped me pick out my new bedroom set. She was very professional and was a great help! I would recommend Hope and Ashley furniture to anyone looking to buy furniture. It was a great experience.
All I have to say about Ashley’s customer service is Terrible. Terrible. Terrible. All i was calling for was to see when my furniture was coming this one lady says it will be delivered via FedEx. ??? No one told me that. After being on hold for 30 minutes for customer service to tell me that. I ask okay can I get the tracking # for that. She tells me you’d have to contact the store for that info. I call the store and I guess it took forever so it generated back to customer service and the lady tell me she will transfer me to to the store. ? I thought I was calling the store lol.. The automated system says they’ll be with you shortly while advertising they’re capability, innovation, and their charity etc. However, they cannot simply answer the phone in a timely manner. When I finally did got ahold of someone the second time I get transferred 3 times just to get hung up on. At this point I want to scream. Here I go again, on my day off, on hold as we speak as I write this review, just to ask for the information to track my package.
Harold helped us with everything. He was very knowledgeable and patient with us and our kids! His colleagues were super generous and helpful as well.
Harold at the Montclair, CA store was extremely helpful assisting me in picking out living room and dining furniture. He suggested several alternative that might fit the decor I wished to achieve and very helpful with the final choices. Half my items were in stock and the other half will be delivered as they become available. That is fine. I appreciated Harold's time and expertise. Thank you.
We came looking for living room furniture and were kindly greeted by Catherine. She was so professional and informative with all the questions we had. We left here feeling like we got a great deal!! Will definitely be back soon for a tempur-pedic mattress, thanks Catherine!
Horrible service!! With the girls in the desk not the sales associates but the manager and the girls at the desk. They do not help you after you have made a purchase! They literally don’t know what they are doing. I had to call customer service for help about my purchase. I do not recommend this location at all.
There is always problem with EACH purchase, delayed delivery, quality and workmanship issues, and worst of all is trying to talk to customer service, I was put on hold for 25 min. and message came out to tell me there are 235 calls ahead of me!!! Save your trouble, go somewhere else!!!
Bought furniture two months ago and it has yet to arrive. Instead of the store calling us with updates on my furniture delivery, I have to call every month just to get told there is a delay in the warehouse. Would of never purchased furniture if I would have to wait almost three months just to get our couches.If you want to purchase furniture choose another location.
1. The worst store ever. The sales agent just tells lies about the delivery date in order to make a deal with the customer. We checked 3 times with the sales person and she told us the latest date is The end of this April.Now it’s almost July. The date keeps changing from April to June , then July then August, now they tell us it’s September, maybe they’ll tell us a different date tomorrow. We understand it’s the pandemic but that’s not the reason you can lie to your customer!!! Show some respect! 2. The customer service is the worst ever too! We contacted them more than 7 times. Every time they said there will be a follow up email to let us know when is the delivery date which never happened. We also called the store they said the manager will call us next week to follow up which of course never happened. 3. They change the delivery date any time without any notice. We also bought other products in there . We waited for the delivery as showed in the email but they just didn’t show up without any notice. How “awesome” they are! They just treat their customers like nothing! 4. They play with their price! The sales person will constantly go check with their manager to lower the price every 2 minutes. Conclusion —— Ashley knows thousands of ways to upset their customers. Be aware! Stay away from Ashley and you live longer!
When I bought my furniture from this place 3 months ago, I was promise by the sales person that I was going to receive two gift cars for $100 dollars each. they lie to me.. the sales person name is RONETTA LOWEN ... they use promotions just to get people to buy but never do what they promise. or they are keeping the promotions to them self..
Staff is very helpful and I can't thank Hope enough for her excellent customer service.
I love this place ,customer service is excellent
Shopping at Ashley furniture was great found the table and chairs we wanted.It’s a beautiful set. When we heard about delivery fee of $300 we stated we had a truck. Salesman stated “Do you want to drive all the way to Colton in 2 weeks?” So we paid the $300 Our salesman had trouble placing order and manager was clearly annoyed to help. This was in February 2022 it is June and we only received our chairs. Table came with only 2 legs. I am so disappointed in customer service and being informed on our furniture delay… never again.
Just be careful when they offer you a special. Is that it is exactly the same item there are offering. Example let's say the bed frame with drawers was at $200 on special. We say great we want it. When the truck driver go picks it up he says it has no drawers. Ashley solution was that I pay full price for their mistake. They didn't even try to work with me to make it right
Was a great experience to shop on memorial day the prices going up little bit but still getting great customer service and quality.. the sales man Efrain 👌 was great he helped me with all the items I need and matching the store prices to get me better deal..
Ashley Furniture is awesome. I had help from James. He was awesome showed me different options for what I was looking for. I was able to find a great chair at an amazing price and take it home.
This Location Never Misses a Beat My Experience Only gets Better and Better with each Visit I have Spent Lot of Time Here Not sure about my decision and the staff was completely patient with Me offering Quality advice helping me Better make my Decisions THANKS! Mgr.Shawn and Team...
Dan Hallas gave us exceptional service. He gave us option on different ways the couch could be designed to fitnthe room. He took time to even draw out a diagram to make sure we knew the exact dimensions, so we could visualize it my room. My experience started out rocky, but in the end Ashley HomeStore came through and took good care of me.
Just got my whole living room set from Omar Garcia, he was really helpful and not pushy at all. Thanks for everything Omar!!
Had a great experience. Walked in found what I needed got it and walked out! They quick to get everything for us. Quick delivery time 1 week! Perfect thank you
This is thee best Ashley location to go to, hands down! We had the most amazing help from our Sales Consultant Maher, Sales Manager James and the Store Manager Shawn! These men made our shopping experience so comfortable and they were all very respectful. I’m a very protective person over my mother and these men helped us in such a genuine and caring way that made the purchase that much better. As a returning customer it just made sense to come and help my mother pick out her new living room furniture for her new home. My mother and myself are so grateful for this unforgettable shopping experience! Highly recommend coming to this location and working with these kind gentlemen.
Mya Great Sales Associate ! SO SO Helpful No Push !!
A+++
Our sale persons were excellent. Zac explained the different ways one can set up the sectionals also the protection and delivery. On his day off Zac refered us to Jasmine who also provided us with great service. She was able to set up a delivery date to meet our schedule. Our experience was great Thank you
Great selection
FUTURE CUSTOMERS BEWARE! KNOW EXACTLY WHAT YOU WANT BEFORE BUYING! To any potential future customer! Please hear me out. I work in sales, and I pride myself on helping customers and clients in any way always even if it's going a few extra miles. I'm easy going, and understanding, but I take customer service extremely serious! With that being said my mom had asked me to join her on going to buy a new mattress and base for the new Queen size bed frame that's going into a guest room! We went in there bought the mattress and base, and the base was too small (width) and too tall for the frame! The base was $175 and we called saying there was a mistake that we would like to exchange! We fell within the 72 hours policy and they said "sorry we don't do returns for bedding". No one had slept on it and it was in bagging ready to get an exchange. They said because of our policy we can't do returns or exchanges on bedding... LIKE WHAT? There was a mistake and I'm within the 72 hour store warranty! i was later told at customer service that there was 2",5",9" bases and we got the tallest one. we just want to get the size right and we just couldn't get our money back. We asked what could we do with the base then? You know what they said.... "You can try and sell it" LIKE WHAT?! Seriously Absolutely Ridiculous. Even right now I'm trying to figure out what I'm going to do with this unused base when all I'm asking is an exchange. I took this whole experience as a middle finger and a "sorry not sorry". Not a happy customer, and I will always talk down on this location for how poor my customer experience was. You guys should train your salespeople to be more clear and guide customers through the process properly! Not everyone walks in knowing what they need. I Really feel let down. GIVE US A HASSLE FREE EXPERIENCE PLEASE!
(Translated by Google) I can't believe that when you buy an electric bed everything goes together and now that I want you to help me now it's sold in parts and I can't believe that you pay dearly for that insurance to pay only for stains on things I'm upset with the COMPANY AND I TALK AND ONE HAS TO FIX EVERYTHING, CHECK IT WELL IN YOUR INSURANCE I WILL NOT BUY ANYTHING THERE AGAIN (Original) No puedo creer que cuando compras una cama eléctrica va todo junto y ahora que quiero que me ayuden ahora esta vendida por partes y no puedo creer que pagas caro para que esa aseguranza la pagues only por manchas en las cosas estoy molesta con la COMPAÑÍA Y HABLO Y UNO TIENE QUE ARREGLAR TODO CHEQIE BIEN EN SUS ASEGURANZAS NO VUELVO A COMPRAR NADA AHI
We were looking for a good rocker recliner for when our baby arrives in June, and found the perfect one at Ashley's! It's a big purchase, so we did stop by a few other places to compare prices and quality, but Ashley's won out, and will definitely have our future business, as well! Everyone was extremely helpful, informative, and sweet... cannot wait for it to be delivered!
James is one smart assistant manager, loved, loved, loved his insight & attention to my matter.
Do no come to this store they will lie to you and then send you broken furniture. It seems like whoever I talk to don’t care about you. One of my co worker who used to work for this company even explain to me on what to say and how to get help from them and they don’t seem to care this is the worst experience I have ever had .
They promise return calls, confirm delivery dates get your money then forget you even exist. If you’re put on hold you’ll stay there for an hour and a half and then a girl will come on and hang up on you repeatedly. When you finally do get a manager on the phone he says he will look into it and promises to call you back in an hour three days later you still can’t get to him they won’t let you even talk to him. Stay away from this place they will steal your money and forget you even exist if I could give a minus on this review I would.
Excellent service and beautiful quality for the prices. Great variety for the value.
My boyfriend and I just brought a brand new home together and we needed to furnish our entire house. We found ourselves having a lot of difficulties with everything getting delayed due to Covid and supply issues. This was never the case for Ashley’s! They had so many wonderful options of furniture to choose from that were IN STOCK, able to deliver within a relatively short amount of time, cost friendly (wonderful bundle sales). We ended up furnishing our entire living room, dining room, & kitchen space with Ashley’s and we (friends and family included) love everything! The Montclair branch were especially wonderful. Because of the wonderful selection of inventory that were IN STOCK, prices, and staff at the Montclair branch (Mary Anne, Giselle, and the Branch Manager), we will definitely be returning when we have to furnish the rest of our loft and backyard!
Worst customer service experience after buying thousands of dollar of furniture from Ashley recently. They invite you with promotional certificate flyer that I got in the mail and then once I got to the store they are like it's not valid on any items with any promotion. So basically they told me to use it on our ridiculously priced regular items which are marked up 3-4 times and think I am stupid enough to fall for that. So disappointed the sales rep was very rude, wasted my time and even asked for store manager. Shawn Singh, the store manager was even worse! He was of no help at all, provided very bad explanation regarding how to use the promotional certificate and was terrible at customer service. Stay away from this store unless you want to be ripped off with low quality high priced items and get bad service. :(((
Friendly and honest! Thank you Sean and Zach!
(Translated by Google) Wide variety of furniture, very good service in English and Spanish (Original) Amplia variedad de muebles, muy buen servicio en inglés y español
I bought a TEMPUR-Ergo Smart Base. 12k bed with PREMIUM DELIVERY. Adjustable frame started giving us problem with in the first day. Called customer service and all they told is “that’s an issue we can’t fix. You need to call termpur pedic” They are so quick to take your money. But when you have an issue with something they sold you, it’s not their problem. 1st and last time I buy from Ashley’s. Be careful when they try to charge you with their “premium delivery” just know you’ll be the one fixing their mistakes.
I would like to beg anybody that is looking into getting furniture to shop at a different place other than Ashleys. It is not the way to go if you truly want to have a good experience when shopping for furniture. My experience with Ashleys as a business was horrible beyond belief and the customer service does not exist here. My full review is on yelp if anybody cares to read it.
Came here to buy a tv stand, and we were able to buy our best option with cheap price. Thank you to everyone but also to our guide, Robert, for all the informations.
My experience on 3/09/22 was outstanding simply saying my attitude was a complete negative upon arrival but after expressing my dissatisfaction on a delayed delivery, James R. and Omar G. did not waver until my ORDER was corrected and, got me a great reduction. OMAR and JAMES IS A SUPER ASSESS TO YOUR TEAM OF ASSOCIATES! I LEFT WITH A SMILE!🤗🤗🤗
Thank you Shaun and Leonard for the great price on my dining table you guys were great
It was my first time at Ashley today and I had a wonderful experience here. The staffs were all nice and friendly. Kassie was especially helpful with everything I need. The manager was nice as well. They tried their best to give me the best deals and that couldn’t make me happier. I believe this is a really good furniture store with lots of deals and varieties for everyone to check out!
As soon as I stepped foot into the Montclair location I was greeted by Maher Sourial He was so nice He asked me what I was looking for I told him what I needed he lead me in the right direction he answered any questions I had was very patient I did not feel pressured..I left happy with my new furniture I would definitely return to this location..ask for Maher he won't let you down!!
My furniture came out scratched and ruined don't don't sign nothing until your positive that your furniture is safe and not ruined make sure you don't let them scratch you house either when they brought it they scratched my wood floors because I signed and now they don't want it take it back they don't want it take it back I wanted them to return it and gave me a right one but they don't want to take it they want to fix it and Patch It Up I didn't buy a second-hand Furniture I bought it at the furniture store and I don't have any results and getting it fixed so it's a bad review I'm giving them
Overpriced
Robert was amazing. From the start he asked what I wanted and helped me stick to my budget. I’m editing this review and taking it down to 1 star! This has nothing to do with the associate, rather the customer service and delivery of my furniture. Everything was promised to be delivered in April 18th. I made my purchase March 2nd and I’m sitting here May 8th and so far, I’ve had 3 rescheduled deliveries due to warehouse delays, or just simply no call no how at all. When I called to cancel, it was impossible to reach the store so I walked in and spoke to customer service on site. The lady assured me she would cancel the delivery and mail me a check to refund my money. A month goes by and no check comes, I call and managed to get thru and guess what? The IVR picked up my number saying I have a delivery scheduled! I once again spoke to an associate who spoke to James, the sales manager who promised final cancellation and a refund. Apparently, the day I walked in initially was a day there was a “glitch” in their system so they couldn’t really cancel it. No one bothered calling to tell me this either. How convenient. So now I’m sitting here with no furniture and no refund. I was able to find the exact furniture at living spaces and had it delivered 3 days after purchase. Don’t go to Ashley’s furniture. Don’t fall for the promised deliveries, it will get rescheduled, or just not show up when promised and they’ll have you waiting months for a refund. I wish I can give this place negative stars for this horrible experience. Go to living spaces, they have literally everything Ashley’s has in their showroom with an actual delivery.
Our experience working with Lenorard at the Montclair location was amazing! He was patient, we didn't feel rushed and he was highly experienced. He knew about all the pieces on the floor and made recommendations.
(Translated by Google) Leslie helped us. He was very friendly and gave us a good price! He did not rush us and he had patience with us (Original) Leslie nos ayudo. Bien amable fue y nos dio un bien precio! No nos presuro y nos tubo paciencia
Super cool place to buy decent furniture and the service was top notch as well.
Horrible experience. All of the associates stand around and talk amongst themselves. I was in the store for over an hour and nobody approached me. I had to flag an associate down to ask a question. This associate was actually very nice. After spending a lot of money I wanted to return an item that did not fit my living space. I went back to return the item, only to be greeted by the associate standing at the entrance laughing at me. She laughs and the first thing she says is we dont do returns but you can try. I approach the customer service and of course offers me no solution. The manager comes and offers no solution at all. If I would have been informed that this item was a final sale I would not have purchased it. I guess that’s what I get for assuming. As I walk towards the exit, the manager does nothing at all, no eye contact, nothing. I literally had to walk right by him in order to leave the store and again no greeting or anything. I also was there to return other items that I felt I was tricked into buying. So I would definitely say my experience was horrible. I have a comparison to another Ashley location and the difference was night and day.
Very easy shopping experience.
Our sales person Hope from the Montclair store was great to work with. After going to Mor, Livingspaces Mathis Brothers, Jeromes, and Bob's all in one day. She was the best to work with. She did not follow us around the whole time. She waited until we had questions for her unlike the stores mentioned above, At the end of the day we got what we wanted at the price we wanted and the value we wanted. Long day , but Hope made it worth it in the end.
Sal and David helped us out tremendously today! We came in not really expecting to buy anything (after 3 different stores) and ended up leaving with several nice pieces of furniture that we love! He answered all of our questions and we really enjoyed buying from him! Thank you again Sal! :)
It was a pleasure shopping at the Montclair store. They had just what I was looking for, and Sal was the perfect salesman.
I visit a lot of stores but not as well put together as the Ashley store. The sales person was ideal for me. we were able to find the couch I was looking for and the transaction took place. The whole process took about 20 minutes to complete and the scheduling for the delivery of the couch has been made. I would definitely use this Ashley store to make purchases in the future and recommend it to anybody looking for household merchandise.
I would leave 10 stars if I could! Omar and James made shopping for all my furniture a painless and quick experience! Truly such a friendly team and super helpful. They were patient and communicated all the details clearly. Thankful for people who make big purchases seamless and fun 😃
!!!!WARNING!!!! DO NOT PURCHASE HERE!! THEY STEAL YOUR MONEY!!!!! JUST RECIEVED TERRIBLE SERVICE!!! I PURCHASED A MATTRESS AND WAS TOLD BY THE SALES PERSON( SEBASTIÁN) THAT IT HAD FUNCTIONS AND FEATURES. ONCE I RECIEVED THE BED IT DIDN'T HAVE NONE OF THE FUNCTIONS AND FEATURES AS PROMISED!!! SO I IMMEDIATELY CALLED AND DAVID! THE SALES MANAGER IS REFUSING TO EXCHANGE THE MATTRESS FOR WHAT I ORGINALLY PURCHASED....ALSO LUNA HAS TERRIBLE CUSTOMER SERVICE!! KNOWING I AM UPSET ASKING TO HAVE PATIENCE! NO I NEED ANSWERS OR MY MONEY BACK!!! NO ONE IS LISTENING
Associate Leonard Webb was super helpful & patient. Will definitely be a return customer.
I really had a great experience. Me and my wife went to get a mattress and we got the most amazing customer service from one of their employees Katherine. She went beyond to give us the satisfaction of what went for. Thank you for helping us get our first mattress. We will definitely comeback
Came to Ashley Furniture and worked with Catherine she was wonderful and very patient she even helped me wheel around my newborn so that I can shop in peace. This was a great experience to be from out of town and just moving to the area.
Great customer service. Great deals on good quality furniture. I recommend this place before you go anywhere else.
If you want have the best furniture and a best service ever go to Ashley Montclair and ask for Abeer. She was helpful, knowledgeable and patient. They even stayed open late just to assist me and I finally purchased the bedroom set of my dreams. Anything you want they will put it together for you. Best furniture store in town.
Sebastian was very helpful and went above and beyond. Surpassed our expectations for the kitchen table we purchased.
We came in looking a for a good deal on living room furniture for our home. Sal Preciado had welcomed us as we walked into the door. He was very patient and understanding of what we wanted and was very friendly. He walked with us around the store find perfect pieces that we liked. not only did Sal have great worth ethic and customer service, he also kept good conversation. The manager, Shawn, was very helpful when we needed assistance and references. We enjoyed his service here at the Ashley Furniture Store. And are walking out with a whole new beautiful living room set! The delivery is quick and fast. Go to your local Ashley Furniture Store!
Sales person Maria was the best she had so much patience with us and really helpful. Salvador was also nice and patience. I would totally recommend them.
Hope was wonderful with helping me find exactly what I needed!
Very nice place. My first time at Ashley Home Store; I bought a beautiful color and a good quality dresser and a night stand at Mounclair. The sale associate was very nice and very helpful with the furniture information, the delivery service was good too. The only thing wasn't that good is the costumer service young lady who processed the payment; with a weird attitude even didn't say a word. Not shouldn't be at customer service at all; other than that everything was perfect!!!!
I would give zero stars if I could. We bought 2 different sets (a bedroom set and a living room set) at 2 different times (4-5 months apart), and we had problems in both orders. In the first one, they sent defected items and we didn't accept them, then they came the next week, and delivered the exact same defected items, and we accepted them only because the customer service said a technician would come and inspect them, and they would replace it. I called them maybe 10 times maybe more in 2-3 months and fought back, and finally they replaced it. In the second instance, they AGAIN sent defected items, they sent 2 different technicians to inspect them, and both of them said they will replace them, but then when I called customer service to schedule the delivery, the customer service said over the lines of "no, our technicians said they are okay". I really suggest you to buy it from somewhere else. This is my first google review ever. I will also share the pictures.
I have no problem with Ashley store and their furniture. I’m giving 1 star for the delivery. The delivery guy were not careful during the delivery. They dragged the boxes causing a lot of scratches on my floor. I haven’t noticed it after the delivery so I signed their paper until my husband mopped the floor later that day and found the damages. Ashley store helped me with the process but the denied my claims since I signed those papers which states no damage. I followed up and told them I didn’t noticed it at that time and still denied my claim, so it was a bad delivery experience.
Dec 2021, I bought the a new tempurpedic adjustable (w/remote) king bed with cooling, they threw in a sectional living room set, dining room set and a few other extras for free, go see Rosanna in Montclair, the only issue is delivery set up time, but I can work with that. Hopefully all is good once received!
They will charge xtra charges with out notice. Just make sure to check receipts before u leave. I was told $80 for delivery i was charge $180 and I'm still missing pieces.
Try Living Spaces, and avoid Ashleys at all costs!! Living Spaces has a discount section inside the Rancho Cucamonga store way in the back of the store with awesome furniture!!
We purchased a bedroom set for my daughter and we also got a mattress once we got it, it was so thin I was told by the delivery guy that it will expand. Three days went by and it barely expanded it's so much thinner than it looked instore. So I called customer service and was on hold for 40 minutes and then they hang up on me. So I called the sales person that helped us and she told me due to Covid they have no refunds on items already delivered. So no return policy! They never said that when I purchased the bedroom set. Now I'm stuck with a mattress I'll never use. I will never purchase anything from Ashely furniture ever again. Worst experience ever don't shop there!
I found the Black Friday deal to good to pass up. In the store the price was a bit more but they went ahead and honored the online price with no problem. It was quick, easy and efficient.
George Simpson was very helpful and knowledgeable about what we were looking for which made the purchase very easy!
Awesome experience thanks to Sal🤩 Great selection⭐️ Great prices🤑 Outstanding savings🏆 Ty so much👍
In April of this year my wife purchased a dining room table, the cost being slightly over $800.00. Upon arriving home we began to remove it from the box. We immediately noticed that the item had previously been opened and saw that the table top was scratched. Being that the item was "new" we contacted the Montclair store where the purchase was made and spoke to the General Manager. Here is where the fun begins. To our surprise and a warning to anyone making a purchase apparently Ashley Furniture has a NO REFUND POLICY they first send out a technician to evaluate and repair the item. Can you believe that you buy a new product and it comes damaged and they repair it. Who wants to pay top dollar for second hand merchandise. So the tech arrives one month later and sees the scratch. He proceeds to bring out a matching crayon and fills the scratch. That was the extent of the repair and tells us this is only a temporary fix and proceeds to tell us the following; "Ashley store is the worst store to buy from. They do this all the time. I feel bad for you but that's all I can do." I called the store again and spoke to the General Manager again. I asked him how it was okay for them to sell second grade merchandise and then not honor an exchange. He said it is their store policy and there was nothing he could do and that the item was repaired. He was extremely friendly when he sold the item but was the rudest and unprofessional person when dealing with this problem. In short he brushed me off. After attempting several other resources and with no avail. I decided to assemble the table to use it for 4th of July. Upon attempting to assemble it I discovered that the one side of the table stand was stripped. Now it was evident that this item had been previously returned damaged and it was pawned off on me. So we call to report the damage and a second tech is sent. Unfortunately we missed the appointment and moved the table to another location where someone would be whenever they return. When we attempt to reschedule they inform us that they would not respond to a new address and that the table would have to be returned to the original address where it was seen. They schedule an appointment for the second week of November. When the Tech arrived he informed us that this was a 2 man job and he would not be able to address the problem. Mind you the item is out of the box and partially built. This Tech advised us that the item was damaged and it should be replaced. He also told us to speak to Management and tell them about the issue. He also proceeded to tell us to NEVER purchase from Ashley furniture again. That they have the worst policies and they will never return your money and will attempt to repair the items and avoid an exchange. He said you will be lucky to get store credit. The Tech said he would report that 2 Tech would be needed for the inspection of the item and that a new service call date would be issued. Today we got an email from Ashely advising us that the Tech reported the table was still in the box unopened. So they would not be taking any further action. We called and advised them that this was untrue that one Tech had already made one repair and this second Tech saw that table partially built. They proceeded to schedule a THIRD service call now for December 2nd. So we have a new table that we will probably not be able to use for none of the holidays this year. Hopefully this experience and the recommendations from their own employees will help ask the right questions if you are brave enough to purchase from Ashley Furniture. A multi million company that can not honor an $800.00 purchase. What's wrong with this picture.
**Update** Kassidee is still great, but I do not recommend buying from Ashley Furniture. We spent close to $3K on furniture that arrived and looked used from the moment the packaging was opened. We had nothing but issues in getting them to deal with the problems. They ended up essentially ghosting us and not living up to their end of the bargain even though we paid for the extra warranty. The couch was breaking down, arms were coming loose, cushions looked as though they had been sat in for years...the reality was we only had the couch for 5-6 weeks total. Will never step foot in there again. I had to do a chargeback in order for them to pick up a phone and even then they tried with the store credit option. Like I was dumb enough to buy from them again. Stay far away!! Went in to Ashley to check out new living room furniture. We were met by Kassidee. She was a great no pressure sales representative. She answered our questions quickly and efficiently. We had been to several other furniture stores and she was by far the best rep we had to deal with. Finally made a decision and she helped us through the process and saved us some good money on the deal.
Worst customer service ever after buying the furniture, fail to communicate , still working to get partial credit after one year, Do not recommend to buy furniture here
The store employees were very helpful especially Maher. Made our purchase easy and fast
Went to Ashley's today, after going to three different furniture stores, to look at bedroom sets, living room sets and dining room tables. Sal Preciado ended up being our salesman. He was friendly, personable, knowledgeable and probably one of the best salesman I've encountered. To be a good salesman, means to me, is not being pushy or one that seems to look past you and to the next costumer, once he feels you're not interested. He stuck with us and waited for us to really pick out what we wanted. We ended up buying two bedroom sets, one living room set, a sofa bed, a dining room set and four barstools. Not only was he very helpful, somehow we saved over 60% off the total. I'm not sure how he managed that, but service like that will definitely keep us coming back to Ashley's for any other needs. Sal and Ashley's made us lifelong costumers, thank you!!! If you're going to go to Ashley's ask for Sal, I'm not sure if it works like that, but if it does..... you won't be disappointed. Also, I'm not saying the rest of their people aren't as good, we just had a really good experience with Sal.
Hope was very helpful, sweet and patient Great variety of furniture. Currently everything 55% off!
Excellent service j JAMES AND catherine
Sam was amazing and i was helped by getting everything i wanted. The sale was perfect
Excellent service , sales associate Sam. Thank you
Purchased two dining tables, one round and one rectangular. The day of the delivery before the techs left we checked the chairs and the tables. All 10 chairs were missing parts, screws, two cushions broken, the big rectangular table was not leveled. One side was about 1/4" off and looked terrible. The technician made a note of it and indicated he was going to create a case to have table replaced and all the chairs fixed. More than a month has gone by and nothing has been fixed. We have received a few parts to fix the chairs, but the big table which was supposed to be exchanged the next day has not arrived and there is no one I can talk to about this. I keep calling customer service and they keep opening service requests, but nothing has been done. I asked to speak to a manager or supervisor and the customer service representatives who answer the call say they are not allowed to give that information out. I talked to my original sales person and he cannot give me the store managers name to complain. He told me to come to the store and complain, as if I had all the time in the world to do this. Customer service is terrible. As of today, no one has called to apologize or to rectify the situation. At this point I just want them to come and pick up their furniture and refund all my money. Terrible experience.
Our sales representative Rosanna Gomez gave us plenty of options and helped us in our selection process.
We arrived at Ashleys furniture store in Montclair just browsing at some furniture. Moy greeted us at the entrance and was very helpful showing us around and explained discounts. We decided to purchase a few pieces of furniture. Great sales person, recommend him when coming to this store.
I went to Ashley's Furniture with my family this weekend looking for a couch set and a table set, and I couldn't be more pleased with the service and quality here. Sam helped us find the most beautiful couch set that was right within our budget, and she helped us select the table set as well. Her expertise in design, attentiveness to our needs, and her great sense of humor made for a very stress-free shopping experience, and we're so happy with the package she was able to put together for us. I will definitely be back to pick up some rugs and artwork, and I'm happy to know I'll be well taken care of when I do. :) Thank you for your help Sam. I highly recommend this store for all your home décor needs, you're in good hands here at Ashleys.
Customer service is horrible at this store. You can't get through on the phone to the customer service number it keeps hanging up. If we do get through to someone they say they'll get back to me and they never do and they just keep declining my request without even speaking to me about it. Don't shop here I would give them 0 stars if I could. I am very disappointed and feel like I wasted all my money.
Rami was very helpful and Professional.
Can't say enough good things! Our sales rep was informative and very patient. Everyone was so nice from the moment we entered the store to delivery. I will definitely recommend Ashley!
I want to start off by thanking Johnny Ma for helping me match the perfect bed frame for my new dresser that I purchased I absolutely love the bed frame came in today I couldn’t be any happier with the color again thank you Johnny for helping pick out the perfect bed frame and for your patience with me I’ll definitely be back to shop with Ashley’s and forgot to mention got a really good deal
Ashley's is incredible! The staff was so attentive and they met our needs very quickly. Juan Avila is amazing; he took care of us and gave us an excellent experience.
I really recommend Ashley furniture, personal are really friendly and furniture are very nice quality.
Made a decent dollar amount purchaseToday, and was assisted by Juan Avila. Who was absolutely great! He took the time to show different furniture pieces and really was instrumental in making the purchase phase smooth. We were very picky and had a ton of questions, Juan gave us time and space to make final decisions No buyers remorse today😊. If your looking to purchase furniture for a stress free no hassle, ask for Juan Avila Ashley’s furniture in Montclair 🤙🏽
Got me a nice heavenly bed from Ashley They got the hook up for everything
I just purchased this beautiful furniture set at an amazing price! The store is so easy to shop the manager is really easy going and friendly no sales pressure at all everyone was helpful kind and welcoming. Special thanks to our Sales person Zechariah who took the time to answer all our questions and did not make us feel rushed at all. Thank you for helping us find this beautiful selection under our budget!!
We had been searching for a sofa and loveseat for awhile now. When we came to Ashley Furniture on 9/11/21, Zechariah Luevano helped us find the perfect set for our family. He was really exceptional, he took his time, explained everything clearly, the conversations we had were wonderful and was just a really nice person. The customer service we recieved from Zechariah will make us return to Ashley for our furniture need in the future. Thank you again Zechariah for the wonderful Ashley experience.
One star only because google won’t let me put zero stars. Their customer service was horrible!!! Had a problem they didn’t care about fixing. They lied about needing an appointment and made me drive with 2 babies 30 mins to pick up my product that the warehouse didn’t even have, so I had to drive all the way back home. And when I called to ask what happened, they tried making me feel like it was my fault.
Purchased the Stracelan set on April, delivered on May, and less than 5 months the wood support on two of the pieces have already broken. Had a tech come over and they admitted that it's due to poor handling during shipment and the cheap wood that makes them last so little. Warranty service is no help either. I do not recommend buying from Ashley or purchasing the stracelan set if you do decide to buy from them.
I purchased a two bedroom set but on one of the sets I purchased, which was a queen set, did not have a back on the headboard and I called customer service and showed them a picture and they had offered me a gift card as a solution. I do not want a gift card I want a complete product meaning a headboard with a back because they assume that their customers are gonna put the bed along the wall. The setup for my room was for the bed to not be against the wall. So they are literally forcing me to put it against the wall especially when I called to return it the day of delivery and was told there was no return policy. I will not be purchasing from Ashley's furniture anymore especially since I paid over 6k.
Last week I ran into the store just to look around quickly for dining sets and found one I liked. Giselle Mendoza was the sales associate who came over and offered to help me. She didn't hover and wasn't pushy but was extremely helpful. I told her I wasn't buying that day but that I would be back. Today I went back and Gyselle went above and beyond matching chairs to tables, taking out inserts, measuring everything, researching items and price matching online prices for the sale. She really is exactly the kind of sales associate I prefer to work with and will definitely be back to Ashley specifically for and because of Gyselle. I also have to mention her manager James who was equally as helpful, working with us making sure our gift card was honored with the same price etc. I have been using a tiny hand-me-down table for the last 30 years of marriage (and I grew up eating at that table!) and their help today made the difference between me finally getting a new table or not. Thank you both SO VERY much! And please check out the cool stuff they have and ask for Gyselle!!
Found the best selection for our budget at a great price, will definitely come back when I need to replace aging furniture.
Johnny is a great salasman that gave me a great discount on amazing furniture. James was awesome!!
Came and bought our tempur-pedic bed and Aurora and James gave us not only a great deal but awesome customer service. Definitely recommend them
Man what can I say about the guys here at Ashley Furniture they are unbelievable me and my fiancé walked out more then happy and we definitely appreciate our Salesmen Dan and James. Trust me you will not be disappointed they work hard for their customers and even they go above and beyond to ensure you are happy and more than satisfied
I went into the store to look for a missing piece of a previous couch I was gifted. I was approached by Zechariah and he asked if I needed any help. He was extremely patient and answered all of my questions. His abundance of knowledge and willingness to go above and beyond to assist me sold me on a completely new couch. He was able to find exactly what I was looking for, and at a great price. The cherry on top was his ability to get it delivered right before I went out of town. I am beyond happy with my experience here and super grateful I walked in the day he was working. Thank you so much for all your help!
Great job Zack and James! We are very happy with our furniture! Montclair Ashley's is a great place to shop!
I love this furniture store, very classy, elegant, very friendly
We have bought a few furniture items from Ashley in the past including a bedroom dresser and bed frames. This time around we were looking for a guest bed frame and some nightstands. We found one we liked that also had comparable models at other stores. Omar worked with us where we could walk out feeling like we got the most bang for our buck. Everyone has their own experiences with furniture but ours have been positive purchasing from this location.
We had a very good experience manger and sales was very helpful and stayed late to help us get everything we needed
I love my new chair! I got to the store for my appointment and the salesperson was awesome. The delivery guys were great. However, I wasted a lot of time trying to get someone to answer the phone. I spent 40 minutes on hold as I was passed to three people who couldn't answer a question. I finally was sent to an international sales representative who scolded me for not calling the store in my area! Good thing I gave Ashley Homestead a second chance. Otherwise I would have missed out on a great chair.
Very helpful, professional staff. QUICK delivery!
so I bought an jarary upholstered bed with 8' memory foam mattress for $299.00 plus taxes. Ashley does not want to honor the ad they have. that's a scam and fraudulent the deals are still up online and also they have 3 pages full of these bundle deals. besides tha, they sold me a protection plan that I did not want. my bundle deal is not a bundle parts are sold separate... why does it say WITH at the end of the day my order is wrong and also they don't honor their ads. Scammers! they should honor the bundle because its still being advertised on their website!!!
So Ashley’s furniture is scamming folks. They have an ad for bed frames with mattress they have 3 pages of these deals. I ordered the jerary upholstered bed frame with 8” memory foam mattress for $299 + taxes. So I checked it all out. Tell me why they are telling me that I only bought the bed frame for 299. But the ad said BED FRAME AND 8” memory foam mattress for $299. They don’t want to honor the ad or deals they are giving on their website. They are asking for me to pay for the mattress. But the bundle deal is bed frame and mattress it’s the deals they have and don’t want to honor it. They are calling me crazy but the deals are still online. They are scamming the consumers. And not honoring their deals. I want my deal. The ad said bed frame and Mattress for $299 plus taxes so that’s what I want I already paid and lost all morning plus another 2 hours this afternoon. I need you guys to honor the deal that you guys are advertising. Item numbers for the bundle are b090-382 and m72621 and that’s the bundle for $299 not my fault the ad is there and also this special ended Monday august 16,2021. I placed my order august 13,2021.
Not sure what happened with Ashley. They used to have higher end furniture. Maybe it's the location. Go to their factory store in Colton, CA. Otherwise, visit Mathis for quality furniture alternatives.
Fantastic store! We’ve bought our furniture over and over and over again here. They work with you financially, they are not too pushy, they have a great selection….you can’t go wrong! Hats off to John, our favorite salesman! Polite, respectful, and kind. And thank you to manager James, we appreciate your hard work.
Had Sam help us and she was great! She was on point with the answers to all of our questions and knew exactly what to look for in the store from what we told her we were looking for.
Great customer service.
Thank you so much sal & Jame you guys are so awesome will be going back again very soon thanks again for you guys help
Great place to buy furniture. They’re super helpful and friendly. My family and I got a great deal. Definitely the best store to come and get furniture
I had an Awesome experience with 2 Sales Associates Efrain Lopez and Omar Garcia who are knowledgeable, friendly, patient, and understanding of my needs. No complaints, the entire staff are friendly and makes you feel welcome. I would recommend other family members and friends.
We were so pleased with the knowledge and service. We will definitely return to Ashley’s for our furniture needs in the future.
It went well! The Ashley representative and I’m sorry I can’t remember her name was very helpful and nice she answered my questions. I will be purchasing from Ashley’s again.
Horrible experience and a big waste of time trying to find some accounatbility. We purchased a bedroom set on 7/1/2021 and was told it would be available for delivery at the end of month. It is now 8/2/21 and I have spent over 1 hour on hold speaking with agents trying to communicate with someone to find out information ? They have no idea about customer service nor how to remedy the problem. All they can tell me is that it could possibly be delayed until 9/1/21. No one has communicated any type of delay or any other kind of update from Ashley prior to my calling . The store will not answer their phone directly. This company's customer service is pathetic and I will never be buying anything from them again.
I wish i could give zero stars. My parents bought a furniture set and it was a disaster! They paid extra money to have it delivered and installed (setup) and look at attached photos! They couldn't set up their own items! The installer has to "Jerry Rig" the drawr to keep it from falling over. Parents called same day and spent an hour on the phone to be told nothing can be done until the "truck" came back. Parents then went the next day and were told nothing could be done as the manager was unavailable. My parents went back again on 08/01/21 and spent an hour in the store before talking to a manger. My parents simply want their money back and they are declining them saying they can only give store credit. Horrible store avoid if possible material is cheap and service is horrible. We will be looking at this legally to get fully compensated.
Mayann was very informative and polite. My family and I will be coming back and asking for her help. Go in and ask for her.
HORRIBLE CUSTUMER SERVICE!. They will treat you extremely well when you are there; ofcourse trying to make you purchase. Good luck trying to reach them for ANYTHING once you walk out the store. The1-1800 number can't help you with any purchase made in store, you have to call the store where you made your purchase. BUT HOW? They will not answer the phone. Originally when I purchased they told me my furniture would be delivered in a months time. This was perfect as it gave me time to get rid of old furniture and prepare for my delivery. A week later they called saying they had my order ready and could deliver the next day! NO!!! I was not prepared for delivery. I had no space. Id kid you not, they called every 3 days attempting to get me to agree to an earlier delivery date. Very frustrating. Fast forward to my actual delivery date, I get a phone call saying they will only deliver partial order. RIDICULOUS! They delivered one couch and said I now had to wait an entire month for the love seat to be delivered because it was on back order. This after they called over 10 times attempting to deliver my order prior to what we agreed on
Ashley did everything to earn our business. We felt valued.
Very friendly, helpful but not too pushy staff! This was the 5th furniture store we had visited today and was by far the best both in selection and staff
Great shopping experience. Lorraine was awesome!
I walked into the store today looking for a dresser drawer for my bedroom. I was helped immediately by Gyselle M and she showed me several options across the floor. Her customer service and professionalism was remarkable and I would go back to the Ashley Furniture Montclair location again. I did buy a dresser drawer that same day and I plan on going back very soon for a few more items.
Our salesman Sal was so nice. He took his time with us and was very personable. I appreciated his patience.
I am so disappointed with this furniture place we came back in April we bought sectionals we never got them we called the store multiple times and we’re told that they don’t know when we are getting them that it’s just an estimate time so we went back two weeks ago since it’s July already we cancelled and chose different ones now our delivery was supposed to be for today July 18 and all of a sudden their truck broke down now I have to wait longer for my couches I am so disappointed !!!!
Very disappointed, they keep back ordering our furniture. We were told that the next one to arrive would be ours,and that it would arrive 3 weeks ago
The sales person was very helpful the showroom is very well sucked and quite beautiful
I had to delete my good review. I was completely fooled by the team during my purchase! They treat you like royalty when purchasing. I had no idea their words were empty. When I was buying my stuff I was told if I didn’t like the way one of my furniture pieces looked or maybe the couches weren’t that comfortable I could exchange or return them. EXCEPT THE MATTRESS. they were clear on that no doubt. I agreed as I didn’t mind that. But had they told me that EVERYTHING IS FINAL SALE AFTER DELIVERY. then there’s no way I’d go For that. As is items and final clearance I get because you know what you’re getting into. I asked if I could return a brand new bed frame that was just delivered to me. It didn’t look that great, customer service told me I couldn’t and had to eat the money. I also didn’t realize how overcharged I was. Paid $250 for a pillow and didn’t know it was $110 online. They wouldnt match that since I already have it in my home. How does that make sense? My advice is checking the online price right when buying so they could match it. But realistically I’d say don’t even shop here. They’re liars and say whatever just to make the sale. They really need to disclose that when you make a purchase. Such nonsense. I can’t trust a company who does that. If I could take it all back I would but I’m clearly stuck with everything that was delivered. BUYERS BEWARE. The manager didn’t care about my situation and simply said. It’s due to Covid. Like what?! Don’t start using that excuse! It’s due to Covid you teach your employees to lie to customers?
Would not recommend. It was hard to get through with a wheelchair, not enough room. The salesperson (rosanna? Roseanne? She didn't introduce herself) walked very fast even after I told her it was difficult to maneuver. She showed us the most expensive mattresses, then we found out it wasn't available in the size we wanted. She should be familiar with the merchandise. We told her we wanted to check other places first and asked her for a card. She sort of looked through a folder, then walked away. Very rude. When we told other salespeople we were having trouble with the wheelchair, they just laughed. Not sure what was funny. Overall, horrible experience. Will never be back.
This was the worst experience ever...not to drag this out too much but there is so many bad details to mention first delivery customer service rep was rude n very unprofessional regarding my damaged/defective bed set....she acted as if it was my fault they delivered defective product....5 more deliveries later still unable to get me a bed set that was not defective ....each one they brought was worse then the one before ...finally went into the store spoke to a man who called himself a manager but obviously does not know how to be a manager DAVID, after discussing our ordeal he offered to compensate us 300$ off our 2200$ order which we said that was fine n we would be on our way but then he said oh u paid off the bill already ..I'm not quite sure how to process the refund for compensation ...I will figure it out and call you tomorrow that was a month ago..never heard from him. I called their corporate office and they pretty much told me to jump in a lake to deal with the store....very sad to see people in a business just take your money and not care...but it taught me a valuable lesson...NEVER SHOP ASHLEY'S AGAIN.
So I ordered the complete living room set. First they told me it was gonna be delivered on July 1st. Mind you I ordered my stuff 5-29. Didnt hear from them all of the month of June realized my email was wrong so called and my order was pushed back till 25th of July. Due to a couple of items being out of stock. Let them know I couldn't wait till the end of July for my living room set. Then they bumped me till the 11th of July. Had to call the next day because 2 items were not delivered still .
Great Deals, Great Service,
This is the worst shopping experience in my life. When buying furniture, the sales were very good. they highly recommend you these things. We bought tens of thousands of dollars of furniture. When the furniture was delivered to our home, there were many defects. I called them and told me that they would send someone over to fix it. The customer service department is also very very very bad. the manager looks like big boss,just don't care about us. They can't solve our problems at all. It kicks our problems around like football. You have to go to the store every time, otherwise you don't want to handle things properly. Very rubbish company, I will not go shopping in this store again.
Dan provided us with the upmost quality customer service. He greeted us when we walked in and asked what we were looking for. He guided us and helped us understand how to get the best deals and explained what quality of items we were purchasing. He was extremely knowledgeable and dis not rush us. The only issue we had was it took awhile to cash out due to front desk employees not being present and they had to be searched for. About 4 showed up after waiting 5-10 minutes and still Dan was still doing his best to be accommodating. We will shops here again.
Right from the moment I arrived at the store and asked for help I was welcomed to help from Denise Ramirez, she was very knowledgeable and about everything I was in search off. She never made feel pressured to have to buy something. She assured I was satisfied with my purchase even after it was delivered. Will definitely be going back for future purchases. Definitely give Denise a 10 out of 10.
Had to go to the Montclair Ashley Furniture for an emergency purchase for bed slats. I had purchased a bed from a different location and the sales person failed to mention I needed to order slats for my bed so my mattress can actually be on my bed. My salesman was incredibly helpful in finding the correct slats I needed to order and he and the manager were awesome in helping me out for my previous troubles. I was able to pick up at the nearby warehouse a couple of hours later and I’m now enjoying my new bed and mattress. Thank you so much! I will definitely return and recommend to others!
All there furniture is way over priced
Very good service from staff
It has been great . Our sales person has awesome Aurora hernandez. We give her a 10 +. .
It really has no stars. The worst experience ever. I got the run for 6 months on a delivery. Poor customer service female manager who had no real answer and was very rude.
Lorraine was super nice and the items we ordered were delivered in a few days. Great experience and service. Thank you.
DO NOT SHOP HERE! They give no refunds or exchanges on anything. Delivery dates are pushed back and new dates are given then pushed back again and again. Salesperson works on commissions will tell you anything to make a sale, promise a due date then company changes it to be pushed back for weeks to months. Very disappointed with them.
Was super busy on Sunday of Memorial Day weekend and their computers were down to boot. Insider tip... Check their internet pricing, WAY LESS EXPENSIVE and they will match the internet price... Saving about $1000 by showing them the net price vs their in-store price on a $4000 purchase
Google doesn't have the correct address. Customer service could have been better
Harold Chambers was excellent. He left us alone to browse, but was there to answer questions when we needed him. All in all, buying furniture here was a very pleasant experience.
Horrible customer service, was scheduled to have our furniture mid june, received an email letting me know furniture will be available for an earlier deliver date so i went ahead and selected an earlier date, the day of. they called us letting us know the furniture won’t be ready. will need to be rescheduled. should have gone to living spaces.
Juan Avila great salesman , keeps me coming back and providing great customer service, well recommended. 👍
Bad delivery service I will never shop at Ashley's again.My complaints are to long to get into.let me me give you a word of advice, don't deal with their delivery services ,they charge a arm and a leg and give you the worst service.
THEY DO NOT ANWER THEIR PHONES!!!!
Told one delivery date, waited a month, over a month still waiting with no communication from the store. Turns out what I ordered is on back order. Not happy.
Lorraine A. is by far the best sales person I have ever done business with. She was very knowledgeable about all the products we inquired about. She wasn’t pushy to try to make a sale but best of all she has a great personality. She helped make the experience fun and easy.
Amber was great she helped me find the couch I was looking for that I saw online. She was also able to price match the online price since the store price was more than online. The purchase process was quick too; if I ever need new furniture I know where to go.
Excellent customer service and very helpful staff. I got more than I expected for a great price! Highly recommend
Ashley HomeStore is our one stop shop for all of our furniture. We saved a lot of gas and time looking for furniture by choosing our closest Ashley HomeStore. We were greeting by Sam, a friendly and very helpful representative, and she assisted us in finding the right furniture. Who knew that furniture shopping could be such a fun experience! We are looking forward to our next visit to Ashley HomeStore in Montclair!
Moy made everything quick is easy!
Great customer service, highly recommend this location ! Quick and easy, Can't wait to get my new furniture.
If I could give negative ratings, I will. I don't usually write reviews, but this store was so disappointing that I had to. Ashleys don't care anything about customer satisfaction, AT ALL. SHORT VERSION: If you are looking for a mattress, avoid this store at all cost. They have it on fine print that mattresses and foundations are no returns or exchange. LONG VERSION: We just spend $10k at this store to purchase sectionals, tempur-pedic mattress, foundation, bed frame, etc. Spending the first night with the Tempur-pedic, my wife and I woke up with a sore back. This was definitely not we were expecting on a $3k mattress. We contacted the store right away to express our dissatisfaction and told them it felt so different when we tried it on the store. The response that we got is they can't return or exchange the mattress even though it is only 1 DAY after it got delivered. They suggested for us to walk on the mattress to break it in, but doesn't make sense to make so much effort for the cost of the mattress. 2 months later, we still hate it. If only we bought it directly from Tempur-pedic, they have 30 days return/exchange. I am okay for them not to accept the return, but at least do an exchange. I regretted spending so much money on this company!
I purchased a beauty rest mattress and foundation from this store when I purchased it I requested for smaller foundation and mattress also is firm in the store when compared to the one delivered to our house. When I am talking to so called store manager he is so rude and not even listening to whatever I am saying and says you should read your receipt and you signed but whatever I requested is not delivered for sure and they don’t even want to listen.. I am customer to the same store since last three years and purchased all my house furniture from this store.. and no complaints with them when customer makes a valid complaint atleast we hope some will try to do something but they are bluntly saying read your receipts no exchanges. I am asking for same mattress exchange and smaller box springs that I requested.. but when goto the manufacture website manufacture is having 10year warranty and 100 fully refundable policy on all mattresses. But Ashley Montclair store manager declined to do anything with it. I clearly explained I have back pain and I cannot use this mattress and he is saying you got what you ordered.. he is so rude
Shopped for a eating dinning table with 4 chairs that included place mats, dishes, cups, and a floor mat, but when it was delivered while I was at work, only the table and 4 chairs was delivered. The sales person (Larry) had told me that it was all included. I will not be buying anything else there.
(Translated by Google) Very good service (Original) Muy buen servicio
Our sales woman was very helpful with our purchases of couches and lamps. Very professional. We would recommend this store to anyone who is interested in buying new furniture.
Couldn’t ask for better service! Chris was very helpful in helping us find the perfect sectional to satisfy our family’s needs. We had a measurement in mind and he was there with a measuring tape to ensure the dimensions would fit just fine for us. And his Store Manager Jorge was the icing on the cake after he came and took the time to simply have a great chat with us while we finalized our purchase. Such a great experience with absolutely no pressure. We will definitely be back in the future for our home’s ever changing needs.
Ashley’s Furniture is the worst to work with. We bought furniture in Oct 2020 and it’s not April 2021 and we still don’t have the correct items. We received the items Jan 2021, had to wait 3 months before it arrived after it kept getting pushed week after week after week. When the brought it they delivered the couch backwards, so it sits in my living room awkward. It’s been a nightmare dealing with their management and customer service. They NEVER FOLLOW UP when they say they are going too. The only time they follow up is after I have to go into the store to get answers. They try giving you gift cards, but I would never shop here again. Here I am 3 months after my furniture was delivered and still nothing, they need to fix their screw up. Worst store on the planet.
Ashley furniture was clean, polite. There was a good variety of furniture. Sales were really good. The sales lady was very kind and professional. The thing I'm not crazy about is you always fell like your being followed and watched. Otherwise I would have given a five star.
Amazing service.... Aurora Andrade was friendly and not aggressive great smile and attitude. Thank you Alex J.
I purchased a sectional in July was delivered in sept and broke with two weeks I spent 4.5 months until I was finally able to schedule a tech to come out that took a month from Feb to the end of March he came fixed it and my 69lb niece sat down and it broke again less than 24 hours after waiting almost 5 months for the repair. Then I called and they now want me to wait another month I would say beware the furniture is shoddy and more like the furniture you would buy at Walmart . Over 1400 wasted
Excellent customer service! Ronnie was such a huge help without being pushy. Overall a great experience!
Nice atmosphere and helpful salespeople
No pushy salespersons. Friendly and professional.
Store is selling a couch for $1,500 including $150 delivery fee, their website Ashleyfurniture.com selling the EXACT same couch for $1,100 with free delivery. Use the store to try the furniture and save yourself money and buy it online.
Almost everything on display is in back order
I bought a bed frame for over $1,000. When I received the bed frame, the hardware for the bed was wrong. I bought this bed on December 15th, 2020, and it has yet to arrive. It’s not March 7th, 2021. I call ever month and they always tell me the hardware is “pending” and has not been shipped. How hard is it to get some F$&@!$ hardware!!!! It’s not like you have to build it!!! I’m so frustrated with this store. I’m going to Living Spaces. These people just want a sale, whatever happens after the fact is pretty much the consumers problem. I’ve never had a bad experience with any other furniture store. Never coming to this company again.
I purchased furniture and took warranty through this store location for 5 years and I have any issue with bed frame and asking for replacement. I opened order last year said due to corona they are closed and no updates on it. This year again I opened request for replacement they came to my home and said the item is defective and it should be replaced. After 2 months of back and forth now they are saying warrenty is only 1 year and you need to work with third party for 5 year warranty. I paid the money to Ashley furniture store in montclair. These people are liars domnt pay any insurance completely waste of money.. Quality of furniture is too bad all the items including bed frame and sectional sofa are compltley worn out with in 3 years. Completely waste of money.. Dont even purchase protection plan they only do cleaning with wet vacuum with that plan.
Please do not go the Montclair location. Their "process" and "policies" will not help after they fail you. A month and a half later from our initial delivery date, we are still without a desk. Everyone has washed their hands of our situation and every single employee we have spoken with has played the blame game between the store and warehouse. Our salesman Harold Chambers has told lie after lie. He is the perfect example of getting his commission and you become irrelevant. So I am asking you to PLEASE save yourself the headache , frustration, and anger. DO NOT pay a penny to Ashley Furniture, especially to Montclair. Worst customer service after they take your money. We ordered 3 items and paid to have them assembled. Upon delivery, the delivery man argued with us about having to assemble all 3 items. After assembling 2 items, he opened the box for the desk and it was damaged. After the man spoke with customer service, he told us it would take 1 to 2 days to come back with the undamaged piece to finish assembling the desk. So my husband and I agreed, signed the form and he left. Within minutes, we received a call from customer service informing us it will be an additional 2 to 3 weeks before we receive the undamaged piece. The delivery man decided to lie to us because he didnt want to disassemble the previous items and take everything back. Apparently we were supposed to have declined the whole order so we could get a refund. If we were aware of this policy, we would have declined the order. Pretty sure it is illegal to falsify information so we can sign a document. The store didnt answer our calls so we went in-store, apparently there was no manager available but there is a manager available to approve everyone's in-store orders? We again were referred to the 800 number. After waiting an hour on the phone, we received a case number and was told a manager would contact us in 24 to 48 hours. Never heard from anyone. 2 1/2 weeks later we get a call our new desk will be delivered. Welp, it came damaged for a second time. We received the same run around, of course we learned to decline the delivery.
Horrible! Furniture took over 6 months to arrive, it was broken and incomplete. Pushy sales and once you purchase good luck getting someone to answer. Store won’t answer the phone and neither will customer service! Order inaccurate and over charged for delivery and charged again for the delivery to remove bed and dispose ON PROPERTY. Robbed and now they won’t answer. Over priced and ready to return and I’m sure we will be charged. Seeking attorney.
Worst service ever. When I asked if they can send a technician out the manager told me they wouldn't be able to do anything for me to just grab a screw and do it my self. Sad that you pay for quality and get treated this way. I have been waiting over 2 months for a sectional piece.
Worst furniture store and experience ever. Bought an office set. waited 3 weeks to get and The Desk was broken and delivery guy said 2 days to the new one to be delivered. 15 minutes after they left I got a call saying 3 weeks till new one delivered. Now my office is ripped apart and no Desk. They are saying I Can't return now because delivery got me to sign.. Drove down to the Montclair store. by they way my foot is broken.. An Ashley Furniture employee watched me struggle with the door my Cruthices to get in. WHAT KIND OF CUSTOMER SERVICE IS THAT. This store haven't answered there phone for me or customer service and no manger to speak to. Please save yourself the headace and time.
I am having the worse experience with this company. I have never in my life had a bad experience with a furniture store. These people have very poor customer service. Harold Chambers is rude as ever will never recommend this place.
(Translated by Google) I liked the service (Original) Me gustó el servicio
This place sucks!!!!!!!! They suck at delivery they mess up your furniture.
Good talking Aurora for everything 👏 I'm Happy Good belated
The complete verdict is not in yet or Ashley HomeStore I have some stuff that needs to be delivered
My mother in law purchased a full livingroom set and dining room set November 22ish, 2020 the very first thing we made the salesperson know was that we were having guest for Christmas and needed this delivered before Christmas the salesperson (Larry muñoz) said yes yes no problem . Long story short til this day my mother in law new expensive furniture has not been delivered. Our new delivery date is February 8,2021. Worse customer service they have not idea what they have in the inventory very unprofessional they are running in circles taking people's money.
I am so upset with Ashley furniture store , I purchased 6 gray barstools and the gave me wrong color , didn’t know because I picked them up from the warehouse. when I wanted to EXCHANGE THE REFUSE saying that when you pick up from the From the warehouse it’s a final sale. That I should refuse them I was I going to know this no explained the term and conditions which I think it’s ridiculous they do not have an exchange or refund policy ! so when I went and I spoke to the manager of the Montclair store he said the following I Don’t have an exchange or refund policy. I was so upset! It was their mistake not mine and this happened within the next day of picking them up . I only had them for a day when I found out and I am boxed the stools they were the wrong color. Make sure you read the terms and condition they don’t have a refund or exchange policy.
Well laid out and super friendly and knowledgeable. Bought here as Mathis could not find anyone to help us.
Nice staff. Well stocked. Nothing available for 3 -4 months out😟
The service at this Ashley's Furniture is horrible. I made 2 purchases( A living room set and bedroom set) in total almost $3,500 spent here, all for them to tell me first that someone with a sooner delivery date ordered the same living room set as I did, so they sold my set to them and now I have to wait for a new set. How does that even make sense? Whoever this individual is lives closer so I have to wait for a new set but I ALREADY PAID FOR MY SET. Next, my bedroom set is supposed to be delivered this Saturday the 26th. I never received a call so I had to contact Ashley's to find out my order has been pushed back until January 8th. Mind you, I've already waited two weeks for my bedroom set now they're tell me to wait an additional two weeks. What makes it so bad is at first I was told my order was arriving on time, then I was told "Oh wait, your bed is missing a rail, you'll have to wait until January 8th for delivery. THIS IS RIDICULOUS! What exactly am I supposed to sleep on while I wait for my bedroom set? Why wasn't I contacted? I called and spoke to a supervisor by the name of NORLENE which was not any help because she could not get my order correct. She gave me THREE different delivery dates which weren't even my order and when told it wasn't she tried to argue me down stating "Well this is what the computer shows". I know what I purchased. I find it very interesting that the only African American family in the store that day (Myself and my Family) have to deal with both my orders being sold to someone else, not being contacted about my order, and the careless nonchalant attitude of the supervisor. I love Ashley's furniture and I am disappointed that I have to deal with this lack of customer service. I was not offered a refund or the opportunity to exchange the set out. All I was told by Norlene is that I can go to the store to exchange it but it won't be for a set that's the same price as the set I already paid for, and if I want a refund it'll take 7-10 days...seriously?! That's about how long it's going to take for my furniture to be delivered. I DO NOT RECOMMEND COMING HERE. It's always some half a** thought out policy they try to use as an excuse to not fulfill their end of business.
I wanted to place an order with Jorge Soria over the phone/text because I didn't want to visit the store for covid safety reasons. He was super RUDE, passive, I asked him to give me a price for a certain item, and wrote me saying this, " Your need to give me a day, we are busy, i'll let you know when I get available." Im sorry? I'm I not a customer too? Til today I was not able to complete my order because he said someone will contact me, but guess my order didn't matter. Very disappointed !!
I don't have a problem with the store, but actually getting your order is a nightmare. We went in and bought a bedroom set around Thanksgiving. We were told it would be ready on 12/4 at the warehouse in Colton. On 12/3 I got a call that it would be delayed to the 10th, and the agent sounded like he was on drugs. On the 9th I called to make an appointment, nobody answered, so I left a voicemail. I got a call back the next day that the order would be delayed again, to the 17th and some pieces wouldn't be available. Then I got a voicemail on the 17th that I needed to schedule a pick-up for the 17th. When I called back, nobody answered and there was no voicemail option. Finally got through on the 18th, and now it will be delayed until the 27th. We needed this furniture for Christmas guests. Again, the store was fine, but the most important part of the purchase is actually getting the product. They took my money right away, that wasn't a problem for them to figure out. Very disappointed.
I want to start by saying everyone at this store has great customer service. Not one person gave me attitude. Because of covid my order did take a long time to come in but Also there was a couple mistakes. I brought it to their attention and they took care of it with no hesitation at all. The manager was very professional and personally took care of my order. Thank you all! I love my new bedroom set!
Great experience and beautiful furniture thank you Ashley
I would give this a 0 star if I could. I’ve been dealing with Ashley Furniture since September trying to get my order correct. We picked up a tv stand damaged and informed the manager at the Montclair office the next day. I was told to call the warehouse and exchange my product for a new one. So I called the warehouse and they informed me they DONT do that and I have to put in a request for a technician to come to my house, look at the product, and send in another request for a delivery of the damaged product. I went back in to speak to the manager at Ashley’s Montclair and he acted as if he didn’t know that was the “new” policy. He told us to email him pictures (which we did) and he personally will request someone to deliver a whole new tv stand and to wait a week. We waited a week and a half and heard nothing from anyone. I went back to speak to someone again and they found no request for our item in their computer. So they scheduled a technician to come to our house and look at the item. It took 3 weeks for a technician to come, he looked at the damaged part and ordered a new part. In a week we got a delivery for the WRONG part. I have left multiple emails and messages and have not heard from anyone. It’s been almost 2 weeks. Since September I probably left about 12 + phone voicemails and 9 emails. Oh and when I asked about getting a refund back in October they told me that their policy is to NOT GIVE REFUNDS. If I would’ve known all of this before hand I would’ve never shopped here. GO ANYWHERE ELSE. UPDATE: Still have not received my furniture piece. They texted me 5 times and called me yesterday to confirm my address, they had the wrong address ( I UPDATED IT 5 times ALREADY) and got a text today saying they delivered it to my old address. I literally spoke to someone yesterday and she told me she would update it and apologized that the last 4 people I told didn’t update it. So now I’m waiting for them to contact the driver and see if he can drive 20 min to my address to bring me my order that I’ve been waiting on since SEPTEMBER. DO NOT BUY FROM HERE.
I bought smart bed and furniture in Aug 2020 the bed came not furniture. Keep getting text will deliver next month. So, today Dec 6 will deliver Jan 2021! This is BS thinking about canceling order!!
I purchased two identical couches from the Montclair store. They took several weeks to deliver. Only one couch was on the manifest so I canceled the second couch which would take an additional few weeks to deliver. I was promised a refund for the second couch which has never been shipped. Unfortunately they won’t credit my Acct. it has been 30 days and dozens of phone calls and no luck. 15 times I called and the call was dropped after being on hold for 15 min. I have spoken to customer service 4 times and they said it is being worked on. They recommend I drive to the store (20) miles away. In addition I paid for a warranty on both couches and unless I drive to the store they won’t help me with that issue. I don’t get it but they lost me as a customer for life
They have come a long way
New furniture 😍
Love thier black Friday sale!!!! Everything 50% off
Warehouse dept and customer service was horrible . I never got updates . Recieved 7 delivery dates and I am still waiting for my shipment 4 months later. I suggest you think 3 times before purchasing anything from here. You will recieve partial shipments and will not be able to return it. Not customer friendly at all.
Was a good experience here today Maru was very helpful definitely would recommend this place
Very happy with the service we received from Leonard.
Don't other going here. They don't have any furniture. You go in, you look at furniture, they order it for you and you wait months. Then when they do finally get around to delivering (1-4 months later) they just dictate what time they're going to deliver it. They don't ask you, they just declare 'we're coming by around 8:15-12:15'. And if you can be home? Too bad. They next delivery date they'll give you will be two+ weeks after that. Just go online and order furniture somewhere. There is no sense going to this actual warehouse for anything. You'll get furniture cheaper and faster somewhere else.
I wont be taking my business there anymore
STEER CLEAR OF THIS PLACE. DO NOT SHOP HERE. I will never shop at any Ashley’s location again. Leonard W. was my sales rep. We have been waiting 3 months for our furniture to be delivered. Due to the pandemic, the original wait time we were scheduled for (about a month and a half) seemed okay. That being said, we have been rescheduled for different parts of our delivery about a dozen times, been given promise that were never fulfilled (deliveries being scheduled, notes being made, repair tickets being written, and order errors made by staff to be corrected). None of these have been fulfilled. After our first couple delivery dates were pushed back, they guaranteed that everything we purchased was part of the delivery- it was not. They broke the foundation for our bed the day of delivery, but didn’t mention it to anyone, so it wasn’t part of the partial delivery that arrived at my home. One of the chairs we received with our dining set had a tear in the fabric. They completely forgot about the 4 other chairs that were part of the dining set and were confused as to why I expected the chairs despite the fact that it was on the order. I called customer service before they left, and they promised me a new foundation was being sent out in 2 days time (this was a lie to get me off the phone). They did, however, make a ticket for the tear in the fabric- but after nearly a month, there’s still no resolution. As for the 4 missing chairs? We have been rescheduled for those 7 different times, the foundation was promised to us 3 different times (and currently all departments are pointing fingers at each other and no one knows how I’m supposed to get it), the chairs just got pushed back once more today as I was writing this warning. After 2 dozen phone calls, physically driving out to this location 3 times for answers since we keep getting ignored over the phone (90 miles roundtrip each time), and multiple attempts to use their chat features (where we also repeatedly get ignored once we begin to voice a complaint) we have had enough. Ashley’s is not a reliable furniture store and you should avoid them at all costs. DO NOT give them your money. Once they have it, you will never receive what you paid for.
We had a salesman by the name of Harold help us out.He proved great service very kind and friendly salesman.thank you
Some really nice pieces a little over priced, never had anyone say hello or offer to help.
Today I had a great experience at Ashley Furniture in Montclair California. The sales person named Myra assisted my wife and I. Myra was so very attentive and patient with the items we were looking at. We had several questions and looked at several different items and Myra made us feel like our needs and wants were the most important thing. So please go to Ashley furniture and ask for Myra.
I bought a bedroom set. I purchased 9/19/20, received everything but the bed (the most important part). I keep calling customer service and they put you on hold forever, and sometimes wont even pick up the line. Now they are saying the bed wont be delivered until December 16th! What is going on here? They said the delivery would be 10/29. Customer service is useless. They cannot give me a date, nor a reason why I cant get my bed.
Harold gives great service, go see him
I'm not sure yet until get my stuff.
The customer service we received from Denise R. was beyond exceptional 👏. She was knowledgeable with the products and offered helpful suggestions to our inquiries. She was very patient and explained the whole process clearly. If you ever go to this location ask for Denise. I can guarantee you she will take care of you . Thank you Denise , you're amazing 😊.
We walked into Ashley's last week to drop in and compare some prices to another store. Juan Avila greeted us and assisted us. He answered our questions but there was no pressure from him as we walked the store. We ended up buying a 4-piece sofa set and just had them delivered within a weeks time. Super happy with him and our experience.
(Translated by Google) My bedroom, thank you Ashley ... (Original) Mi recámara, gracias Ashley...
You guys have the worst delivery service I've ever came across buying a product , it took over a month to get my item .
Horrible customer service. Defective product. They lie a lot. I have chair that is creaking and cs said its natural because its wood. But how come only one of the six chairs creaks? Sent technician that said he will order it and will come in 2 weeks. No cushion, no calls. I called cs again. No record of tech coming to our house neither part order. Will do an exchange in 72 hrs. No calls. I called again and she said its denied. But no calls. Here's new motto/logo for Ashley Furniture: GOOD ADVERTISEMENT, BAD COMPANY! BUYER BEWARE! Check Yelp Reviews and Facebook Ashley Furniture Complaints/Issues Advocacy and Resources.
A big store, adjacent to 10 Frwy w/big parking lot. Unclear delivery policies & procedures at time if purchase. Delayed ship dates tho not unexpected with COVID19, but frustrated by minimal response from store or HQ, assigned delivery dates without input from customers confirmed only 2 days ahead of time. No coordination between plant & store for updates & delivery so customer is in the dark.
**NEVER SHOP HERE** On 06/28/20 I purchased a 3 piece sofa living room set, paid in full. Over 2 1/2 months went by... My items were finally ready to be delivered on 09/14/20. One piece was missing!! While one was F*@%ING discontinued!!! & only one was delivered. Store Manager Jorge S. took all my information, noted the file, created a case and guaranteed me someone would call me, and I would get my full refund! Keep in mind, I've made several calls and trips prior to getting my case escalated. Time as gone by, and no calls. Today 10/09/20 went in to follow up on my case, to be informed my case was closed and it was resolved! I have not gotten my full refund AND WAIT FOR IT... My case had to be re-opened, for them to re-start everything from point zero!! How much longer do I have to wait? Think twice before ever shopping at Ashley's. I would HATE for someone to experience this. #worstcustomerservice
Great service Michelle had a great customer service. She knew what she was doing. Great job
5 Start to Montclair location! The manager Shawn, and associate Myra are the most helpful and wonderful people I’ve ever met in furniture stores! They are very honest about the sales discount, product quality and other aspects of furniture shopping! We shopped there three times now, great experience!
Purchased furniture in June. Delivered in September. Couch arrived with missing arm and no legs. When I went back to the Montclair CA store I was advised that they have a NO RETURN POLICY. First I was told of this. I established a case number for an exchange. Was told by store rep exchanges are handled by corporate office and they would call me with THREE weeks. Got tired of waiting and after 2 weeks I called, spoke to someone. I was told by very nice person that the store should have handled the exchange. Returned to Montclair store and spoke to same person. He disagreed with what I was told. He then said he had to get a manager's signature and forward the request to a local location to start the process. Said it would take 2 days........5 days later, still waiting for his call. Back to the store I go. Moral of the story? Don't buy from Ashley
It's a great store, unless you want to buy furniture and actually receive it. Save your money, they have nothing in stock. You can complain and they will block your number. You can complain in the store and they will make empty promises to get you to leave. If you complain enough, you might get a bit of money back, but don't count on it. So, shop at a place that wants your business and delivers your stuff.
My husband and I recently went to Ashley furniture and had a great experience. They had excellent furniture quality and great furniture selections to choose from. We were helped by Denise. She is helpful and easy to talk to. The whole process was a breeze. We’ll for sure come back for future purchases.
Great price and helpful associates. Store Associate, Johnny Ma, was very helpful and gave great deals to accommodate needs and budget.
Awesome experience today. I appreciated the staff having masks and keeping a safe distance while making me feel great about making a purchase today. I had trouble finding what I wanted online! I appreciate the personal service. Maru Holguin was amazing
Good shopping experience. Friendly and helpful staff
there was lack of communication within the store and warehouse, couldn't get a hold of store, had to drive out to store twice and with two different managers due to our dining set was not Delivered as scheduled, they made promises that didn't happen, also tried to charge us twice for the Delivery - just FYI: the persons that Delivered it was great, I hope they got paid as discussed
Save yourself the hassles and headaches by NOT shopping at this store! They'll take your money in a flash but if you need to return anything, you're out of luck. Go to another store like Living Spaces, Mathis Brothers, or a small Mom & Pop furniture store instead. Heck even a yard sale! We bought a four piece entertainment center. Each piece was charged as an individual item since you could buy any of the pieces that you wanted. The salesman (Chris) was quick to ring us up and sign the receipt. The set was delivered a few weeks later. Once I assembled the first three parts, we realized we didn't need the fourth piece. We never opened the box for that part. I called customer service and the Rep gave me a return claim number and said someone would call back within 24-48 hours to arrange to have it picked up. Six days later I called back since we never got a call. I left a message since I was on eternal hold. Never got a call back that time either. Two days later, I called customer service again and this Rep said I needed to call the store I purchased it from. I called the store only to be on eternal hold again. I called the original salesman and told him the situation. He said he would look into and get back to me. Three days later I sent him a message asking for an update and he didn't reply. Four days later I called the store and asked to speak to the manager and was placed on hold. Fifteen minutes later I heard the phone get picked up and then I was hung up on. I ended up driving to the store to return the piece. The Rep I spoke to said they didn't accept returns. I told her we were never told about this return policy. I explained everything to her and she said that the back of the receipt "contract" explained their return policy and said when I signed and initialed the receipt, I was acknowledging that I had read the entire contract. This contract is the typical tiny font with a ton of words crammed onto a standard sheet of paper. This Rep told me only "Corporate" could authorize a return and they rarely authorize returns. When I asked to speak to the manager, she said he wouldn't be able to help me since that was the store policy. Seems like they just blow everyone off that tries to return anything. While I was waiting at the store to talk to a Rep, there was another customer ahead of me who was told the same thing I was told. Unfortunately this Ashley Store only cares about getting your money and nothing else. We will never shop at any of their stores again.
DO NOT ORDER FROM HERE! THE SALES TEAM ARE ALL ABOUT MONEY KNOWING YOU WON'T GET YOUR ORDER FOR TWO MONTHS OR MORE. I ordered a living room set and kitchen dining set two MONTHS ago. I was told by the sales rep the order had to come in two deliveries due to the warehouse shortage. I was guaranteed to have my order by Sept 5th. On September 3rd I get a call stating all items were not yet available so they will push delivery back to today. Today the delivery truck informed me all items still arent available and to contact dispatch. Dispatch tells me I have to wait until October 4th. I said I want my money back and was told they could only do a partial refund because they delivered ONE item last month. They told me it could take 2-3 weeks to process the refund. DO NOT ORDER FROM HERE. IT WILL TAKE MONTHS TO GET YOUR ITEMS.
Very helpful employee best experience I had there thanks to myra
Super helpful, friendly staff! Easy to feel comfortable asking questions and greeted immediately upon arrival.
Mara the Sales Associate was helpful in finding items We were looking for. She was able to assist us in finding items we had seen in other Ashley furniture locations that were not in this particular store. When it came to paying, it was a bit different vibe. We inquired which items qualified for the Labor Day discount. She said all of them. We requested to know the price for the items and we would get blunt answers. She kept saying that she didn’t put the prices, that the system would. We had more items to purchase but once inquiring the pieces amount we decided not to get all the items that we intended. There was a sofa that was charging two different pieces. We only needed a small sofa for our second living room inside the kitchen so I wanted to make sure we weren’t purchasing the loveseat as well. The manager was helpful in calling to make sure. It resulted in the sofa coming in pieces in a box. We didn’t want to pay $140 for assembly for only 1 item out the 5 we were purchasing. She told us our total and it seemed higher than our calculations. We inquired and she reiterated that she didn’t put the prices, the system did. We asked the price for a particular item we were purchasing. She said she couldn’t check until after we paid. Long story short, we were overcharged $80 for a sofa table. The system was charging $250 for a table that stated $220 original price online. And was now on discount for $170. We had to wait an additional 20 minutes to get it cleared out and get out refund. Something that could have been avoided before hand.
first time at Ashley's furniture. Great experience, The sales person was very knowledgeable regarding what was in the store. Good detail to color, very friendly and helpful.
SHOPPERS BEWARE OF EXTENDED WARRANTY OR SHOPPING HERE BECOMES A NIGHTMARE On August 27, walked into the store to look at a new bedroom set, staff was awesome Samantha. Bought and walked out with almost 10k worth of a bedroom set. Quick delivery as promised, but thats not my complaint here. The worst part is that I should of listen to the reviews before purchasing here. Upon delivery, and set up, technicians used power tools on a hand tight screw above head rest causing swirls mark of the tool they used. Broke one off without saying anything and foot board scratched. After that I had been trying to get a hold off local store which only gives three options for assistance, prompt 3 to get help states their store is open. Their 1800 is no help at all either, reps answering from everywhere, but since it was a store purchase no one can help. Used their site to message their tech support, got answer they requested pictures of damage item, set up a visit for September 10th no call no show. I need this replaced not fixed!!!!
Higher prices than Bob's Furniture down the freeway.
This was 2nd time I purchased an item from Ashley HomeStore. The transactions were easy and quick. They honored the online price which was considerably less. I will continue to visit Ashley's.
Outstanding customer service,, no pressure to buy, gave us our space to look around, patient. I would definitely recommend to come in and look. They price match as well!!! Denise Ramirez and her manager we’re outstanding....(the Marine)
Worst furniture place in California
Such a disappointment with your Montclair California location. We ordered our dinning room set, waited for over a month to have it delivered & when it arrived today the table was damaged, the earliest we can get a replacement is Friday! No we are left without a dining table to eat for 3 days! We received text messages up to 3 days prior to delivery confirming our deliver time and date but you can’t go the extra step to ensure the items aren’t damaged prior to delivery? Come on this is not rent a center smh. This is not the 1st time we receive damage items, last month our bedroom set the mirror was also broken too! Very disappointed will not be doing business with you guys again.
STAY AWAY from ASHLEY HOME STORE, we bought a dining set and sectional and paid $3300, as soon as we used the sectional we noticed that has a squeak when sitting, the fabric looks loose, we went to the store to exchange it and they don't want to respond, finally we called to the bank lender and they made a claim for us.
Excellent site, no desks though...6 week wait for most furniture.... show room stock only..
They still owe me $820.60 (going on 3 months now) had a good first experience at the store so returned for more furniture. 2nd time around wasn't so great. They messed up the order and delivery dates. I was annoyed but I know it happens so I canceled the other half that was now back ordered. I paid $820.60 as a down payment on the canceled items and still have documents showing that. Still no response or reimbursement almost 3 months later. I HIGHLY reccomend going somewhere else.
No help
Shawn the Manager was amazing. With Sean being prior military he really knows how to take care of us veterans. Ramy Our sales person, followed us around the store and made sure that our questions are answered quickly. Overall the experience was wonderful and we didn’t feel pressured to buy. We would buy furniture there again in a heartbeat. Craig and Heather
I bought a patio set. When it finally came and I hired someone to put it together it had a few problems. One cushion was ripped, and the table frame was bent, so bad that we couldn't get the screw in. I've called customer service and left messages 6 times where they say they will call back 24 to 48 hours. Never got that call back. Also left messages on their E mail like they request. Nothing. I WOULD NEVER REFER THEM TO MY FRIENDS OR FAMILY.
Very helpful and attentive. Great deals in store!
Items purchased were damaged at the time of delivery. Items purchased were shipped incorrectly. No help calling the 1-800 number went back to home store. No help at all even though their sales person in pit the order codes. No help at all. Never accept an incomplete order. If I can give 0 starts I would.
I ordered from Ashley Montclair and to get everything at once i would have to wait an extra 3 weeks, so i waited. When the items showed up they were still missing the dresser. New scheduled date for sept. Now pushed back until oct. When questioned they hide behind the small lettering in the contract. Step up Montclair!
GREAT CUSTOMER SERVICE, VERY HELPFUL, NO PRESSURE FROM SALES REPS. THEY ANSWER ALL YOUR QUESTION & VERY HELPFUL. THEY HAVE GOOD DEALS GOING ON RIGHT NOW. I RECOMMEND ASHLEY'S OVER ANY OTHER FURNITURE STORES.
Lucy did a great job showing us around and help us have a great experience in your store she really went the extra mile to help us pick out our bed set.
Horrible here they have the worst delivery service my sales person told me everything was in stock come to find out nothing was they never called me to say it was delayed then when they finally delivered the guy said one items was delivered which it wasn’t I could not get in contact with ANYONE! Then when I did nobody could give me answer no one answers online either so don’t try that not until I went down there did I have answers but they would not give me a refund because it was barley being shipped but I had no clue she did give me gift cards but I will not shop there
Bad service
Jorge, the store manager, was amazing!! He was extremely helpful and friendly. I went in to look at new bedroom furniture and he answered all my questions, provided pricing, and showed me different selections without making me feel pressured to buy. We put some options together then decided I needed time to think it over since I was indecisive. I came back a few days later with different variations and again he showed me the products and provided pricing. I ordered my new furniture with him and can’t wait for it to arrive!! Everyone else at the store was friendly and offered assistance while I browsed. I would definitely come back to this store. Thank you Jorge!!!
I was coming from a weekend gate away with my family and we saw the store and we stop by to see all those beautiful furniture we fell in love with a sofa which we decided to comeback the next day to get it and take advantage of the great sales they have but one the associates that help us he told us it was a free deliver when I pay I see a charge for $89 dollars for deliver Not so happy because when I went The day before they told me something different this was another associate So I think they should it honored the free deliver other then that I love the store and their prices
Doesn't answer phone calls. Doesn't respond to emails. Doesn't update you when they delay your order. Delayed my order twice already. Lied to me multiple times with "Your order will definitely arrive ___". Etc... Has taken 3 months. Looking to be at least 4 months. ON TOP OF THAT THEY BLAME YOU FOR THEIR POOR SERVICE. This is not a isolated incidence. This is their normal. They suck.
Do not order anything from this corporation. They don't care about providing products at the scheduled time, delivering products in undamaged condition, or remedying the situation. Not to mention they plan on leaving you for months without the furniture you ordered. My story: I ordered my furniture June 6 in the Montclair store. I was told everything wouldn't be available until August 9 but I could receive everything in pieces as they became available. I opted to wait who wants a sectional couch delivered in pieces. So on delivery day its 2 hours to the close of our delivery window, I call to ensure I'm still receiving my delivery. I was told by the corporate office they couldn't view the route schedule but for sure it will be there on time. Fifteen minutes later I get a call that now we have to wait at home until 7pm and cancel our plans because they only have 1 delivery team. When they do show up they drop the couch, of course, damaging it. But tell us there's 4 in the warehouse and it'll be here in 3 days. I call the day before because I have not received a confirmation text or call for the delivery and I'm informed no one scheduled or reserved the replacement delivery. So I ask for a supervisor. Get put on hold over 20 minutes and get hung up on. I repeatedly call back and no one can help me. Finally a manager from the store calls back and says he can't get the delivery any sooner than September 6th, two whole months after I placed the order. In the mean time I have 1/2 a couch. He says I'll call you back to confirm your delivery date and time. It has now been 2 hours and no call. I call corporate again and can't get a hold of anyone. Learn from my nightmare and take your business somewhere else.
Had an appointment. Salesperson was less than helpful. It was a huge waste of time.
Great selection, great deal, great service!
I can't believe I have to leave a star to write a review. From day 1 of delivery I have had so many problems. I purchased a sectional sofa, an ottoman, and a bed. Ashley just can't seem to get it right with delivery. Nothing came on time, they sent wrong address confirmations, no one puts any notes in the system. Then after waiting more than a month for the bed they delivered the wrong one. I called right away and all they can say is there is nothing they can do. They now have to open a ticket just to get a response from someone. That I have to wait another 3 days just to get an answer. WHY?? JUST SEND THE RIGHT BED!! We already know what the problem is. Seriously they even have the wrong numbers on the order they sent. I have NEVER had so many problems from a furniture company before. This was the first time buying from ASHLEY and NEVER AGAIN. I am so disgusted with the service I have been shown its a huge disappointment, not to mention my daughter is still sleeping on the floor. I can’t tell you of the hours I have waited on hold and they still just can't get it together. BUYERS BE AWARE GO SOMEWHERE ELSE DO NOT WASTE YOU MONEY HERE!!
I ordered a full bedroom set and a loveseat. Pre ordered with plenty of time for them to get it together i was told delivery would be no issue because of it being a month ahead. The day my loveseat was to arrive I was told it was not going to make it...ok little irritating but its ok. Then when it was supposed to get there again I was told it was canceled. I never gave any authorization like that. Now I'm just being told somone will contact me in 24-48 hours. Its been 2 weeks. And I've been told that 7 times. Your better off going to bobs furniture
The place is clean, the deals are amazing and the furniture is strong...💪🏾 The manager is great Customer service and Delivery right on time 👌🏽I give them 👍🏾👍🏾!!
Excellent
Leonard was a great sales guy. He right away showed us where to go but gave us space to wonder. He was close by to answer questions and checked up on us. Found couches that fit both mine and my fiancé needs. Great and easy experience.
Staff sitting at door entrance said that they don't have vanity desks, where as when I walked in there were quite a few available...... Their staff "SHOULD KNOW"!!!
Got to love when they close early, me and my girlfriend have been shopping around all day(as usual when picking furniture). Final stop of the day was Ashley’s because we heard about their sale and we get there 10 minutes before closing and the doors are locked so I thought maybe they were shutdown due to COVID but nope I see people on the inside being helped. So I called and of course no answer, well everywhere I looked I have been almost about to spend 8,000 for the whole package. Guess I won’t be spending it with Ashley’s.
Nice place.
Very helpful
Samantha Mann was great, we purchased a desk We looked at some beds and mirrors throughout the process Samantha was patient with us and explained every possible thing and we should know It was a great experience.. We did not purchase the bed but will definitely return to Samantha when we are ready. Thank you very much!
Very Satisfied my sales associate Harold help me very to look for furniture much and was very helpful Gerry happy
I had some issues with items that I received and was having trouble reaching someone on the customer service line so we went into the Montclair store where the manager, Jorge, went above and beyond to help us resolve our issue! Excellent customer service!!!
I've purchased a dining set and all my living room furniture from here over the last couple of years. I'm pleased with Ashley quality. I really love my couches and my recliner. I was looking to upgrade my mattress, just the mattress so I went in to test a few out and purchase one cash. I told the sales guy exactly how much I wanted to spend and that I needed a firm memory foam mattress for my wife's back issues. The sales people here are like ravenous vultures, the guy didn't listen to any of my concerns and kept trying to get me to spend more and put it on credit. I have a Ashley credit card, but I didn't want another payment. The guy ended up convincing me to get a more expensive mattress, but still I was going to pay cash. I ultimately walked away from the deal when they tried charging me $120 for delivery for only a mattress. I ended up taking my business to Mattress Firm in Laverne. They actually listened to what I wanted and helped me find the perfect mattress, free delivery and I got a free adjustable base.
This was AGAIN a horrible experience! Where do o begin ?! I’ll start by saying they over charged me twice for my TV stand. Then when it got delivered it was not assembled! And they never disclosed to me when I purchased it that it doesn’t come assembled! So I got stuck with my stand una BOX! Very unhappy ! I talked to their office and no one ever got back to me! 4 days and counting!
Salesman Ramy was very professional and accommodating. Terrific service.
If I can give this company 0 stars I would. I had a terrible costumer service experience from the store manager, the warehouse, and corporate all due to conflicts and miscommunication on their part on a bedframe purchase. I placed the order in January for February delivery (it was back ordered) and they didn't deliver it. Rescheduled the delivery, again they didn't deliver it, rescheduled again (March) and they finally delivered but it was damaged so they took it back. I received a call from the regional manager with apologies and promises (already end of March), never received a call back. I've attempted to follow up with him several times and left messages, he never returns my calls. Every attempted delivery I'd have to make work arrangements to be home and move our furniture. Such an inconvenience! We spent over 10k, bought most of our furniture for our new home at this store, Juan the man who assisted us was very kind, but they don't seem to care about their customers! Very disappointed!
(Translated by Google) Excellent place. Good attention (Original) Exelente lugar. Buena atención
The sales associate Sal has GREAT customer service skills. He was patient and helped us select furniture as well as accent pieces to accompany the set.
This way by far the worst Ashleys I ever walked into. Sales man was rude and had no desire to assist. He was not willing to help in anyway. Just basically told me what I wanted and when I said no he had an attitude so I left
It was a pleasure having George Simpson as our sales representative. He was amazing his customer service excelled more than our expectations. His demeanor,professionalism,and "customer service priority" additude was the best! We hope to work with George S. again and to anyone looking for someone with great customer service, we definitely recommend him! 👍🏾
Was really good service but later I found the prices for D743-024 to be wrong after leaving the store. Listed price on website is $75.99 and the price charged in stores was $119.99. I bought 2 pcs. $239.98 - $151.98 = $88. I should get a refund for the balance Please kindly let me know 626.319.068 Thank you Chad Blackwell
Set up appointment as requested to visit store. Was greeted by Christopher Alonzo. He was very pleasant and professional. Pointed us to the areas we were looking for and allowed us to shop around without any pressure. We actually found more than what we had originally came to purchase so left the store feeling good and hopefully he did too! Great Salesman!
Great service!
Ashley was our 2nd stop in looking for couches. When we found what we wanted Sales associate Samantha Helped us out. Very helpful, patient in our process to decide on what options to choose from. Shawn the manager also assisted Samantha and REALLY helped us out! This is our second purchase from Ashley for couches and we are happy customers. Can’t wait to see our new sectional in our home 😊 thank you again Samantha and Store manager Shawn at Montclair UPDATE 6/26... we had our couches delivered yesterday... after about 20 min of the drivers leaving one of our recliners wouldn’t close.... called the # he called from earlier no answer.. several times. It was after 7 so the stores were closed. My husband and I have been trying to get a hold of someone and still haven’t. They want us to leave message.. even the damn online chat “bot” is no help. When your purchasing its “yes give us a call if any problem” ...... what good is that if you can’t get a hold of anyone!!
Horrible due to financial conditions will no longer do biz with them such a rip off
We love shopping at Ashley's Montclair. The staff is wonderful. And so is their manager Jorge. They go out of their way to make their customers happy.
First time visiting and perfect costumer service our helper today 6-23-20 was Mayra she’s a very helpful person I will recommend to go here and ask for her thanks Mayra.
Love the quality of the furniture and staff was very friendly. Thank you Larry.
I was assisted by Larry, he was professional and knowledgeable and displayed the BEST customer service.
Worst experience after I purchased my items. Yes I was treated with kindness at the store, but they charged me delivery fees for each item I purchased. Charged me twice, that’s $500 of just delivery fees. I had my sofa and love seat delivered on time. My dining table was supposed to come in the following week. Which didn’t, I assumed maybe they needed some time I have them a week. No phone call, no email, NOTHING! I call customer service and they didn’t have my phone number correctly, told me my dining table was delayed due too some items are not available yet. Oh and did I mention the person who helped me at the store made a mistake and added a bench I didn’t want. I continuously called customers for my dining table every single time they would give me a different excuse in why it wasn’t being delivered and AGAIN didn’t have my phone number correctly. It’s ridiculous how long I’m waiting for my dining table to be delivered, I canceled the bench I made clear I didn’t want every single time I spoke to a representative. And the last representative I spoke to said “oh yeah it’s off your account it’s no longer showing the bench” I told her I want my money back then she says “oh I can’t help you for that here’s a number for that” WHAT IN THE WORLD!!! How is it that they are still charging me for delivery fees when I haven’t received absolutely anything, STILL WAITING FOR MY DINING TABLE. What a horrible horrible experience l. I will not be returning to Ashley’s.
Maher Sourial really outdid himself! Of all the times we have purchased home furniture, no one helped us to the extent he did. He made sure we got the best deal! He took his time and really got into even the smallest details! Thank you Maher! And shout out to Nina in customer service too! Best service ever!
Thank you Jorge Soria store manager at Ashley's in Montclair best service I've ever received
Great furniture excellent fast service & they have alot of furniture at a decent price clean store always.
George Simpson is "the Best Sales Associate to work with!" Great service and help. 5 Star rating.
This is for online shopping! Don't do it!
Our sales rep, George Simpson, was very friendly and helped customize our set with different options. He gave us a great price (I double checked) without having to haggle much. I'll be going back to him to add more to our home.
George Simpson helped us. He was very professional and helpful. We found our perfect couch and rug!
As always, Christoper was fantastic!!! Thank you!
Had a great in store experience with George Simpson while buying a dinning room set. After that though, worst customer service experience ever. Had to spend almost 2 hours on the phone. Customer Service manager Samantha was rude & condescending. I would not go back.
Great safe Experience. Great prices. George Simpson was really helped us make the best purchase.
Johnny Ma was very helpful very patient with us deciding on the two bedroom sets he was very helpful
GREAT CUSTOMER SERVICE FROM START TO FINISH! OUR SALES REP LEONARD WAS AMAZING HE TOOK THE TIME TO LOOK FOR EVERY DETAIL. IF IT WASN'T IN THE SHOW ROOM HE LOOKED IT UP FOR US,. THE PRICE WAS GREAT AND WE A SUPER HAPPY WITH OUR PURCHASE!
Had a great experience with Ashley furniture, I want to thank Lucy for the great help and great deal I got. Also want to thank the guys who delivered my furniture great job!!!! Thank you again and I will be back again.
My 5 stars are for our sales rep mike of the West Covina store. Absolute pleasure to work with very helpful.
the staff was really helpful and went out of their way to make sure we found what we were looking for ( more specifically Sam...she is the best..made sure we found something we loved!) we will definitely go back to get a new dinning set later this year !
Very friendly staff
This location was so helpful! I definitely recommend them. The person who I personally spoke to while shopping was Juan Avila and he was so helpful and patient! If you go to this location it would definitely be worth it to seek him out, he had us in and out of the store with a new mattress in no time!
Great experience best selection and quality If you're planning to buy furniture Go to Ashley Furniture Montclair And ask for Juan Avila very professional he'll take care of you
Glen Moody was a awesome salesman with over 50 years experience. He showed us the difference between quality and answered our questions well. I will definitely come back to buy from him
I went in to get a mattress with my girlfriend we just moved in together and Samantha helped us find a great mattress! Super comfy and awesome, something we can keep for years that will get our moneys worth while also giving us amazing comfort (can’t wait to save up for the frame that lets you move the ends up and down!) and she got us a great discount on a bed frame and the shipping costs with the help of Jeff and George! She was super friendly, funny, and just overall amazing! Thank you Samantha!
Our sales rep Denise was beyond our expectations. If I could rate her more than 5 stars I would.
Great!!! Purchased furniture for livingroom from salesperson (Sam)... she was very helpful.
Salesman, Jorge Soria was an absolute delight. Very personable and impeccable service!!
Chris was great! His customer service was amazing and he gave us a great deal on stuff we needed for our house! Really appreciate it!
Only furniture,don't sale electronics!
Excellent customer service provided. I purchased a mattress and was told I didn’t need the box spring, it turned out I did need it. I returned to the store to purchase a box spring and the manager provided a discount with no delivery fee added. Thank you !
Expensive, but if you go talk to Dan Hallas for a great experience.
Great deals here. Go see Glenn Moody, he took good care of me
We purchased our new bedroom set with the help of Samantha Mann and Jazmine Mendez. They were both very friendly, supportive and helpful. It was a pleasure shopping at Ashley's furniture today. Thank you
Great prices on President's day and quality furniture
I really enjoyed working with Dan to find the perfect sofa for me. He was polite, patient and very informative!
Beast!!!
i would give them a 0 service. i bought a sofa from monclair store, it doesnot fit very well, i called the salesman as soon as i found the problem, he said he will tell the delivery guy to take it back, after their conversation,the delivery guy asked me to sign because they have other deliveres, and told me that they will come back to pick it up and change another one for me, but the second day when i called in asking when they will come to pick it up, they told me the sofa is mine, they can not return or change since i signed, now they blamed me why i didnot read the policy. the delivery guy only show me a screen for signature but nothing to read. cheating, never ever go there any more
First time shopping furniture at Ashley. But George Simpson was really helpful. He is very patient and approachable. George is so professional and knowledgeable , all questions were answered very well. What can I say-- customer service was excellent!
The gentleman that served me was professional in every way and answered all my questions. I will most definitely visit your store again.
Johnny went above and beyond for us today. I noticed my kids had fallen asleep as soon as I pulled up to the Mont Claire store. Johnny was nice enough to come out to us in my car and help me place my order. He was quick and professional and I couldn't have asked for a better customer service experience. I was able to get my table delivered out to my house and stay close to my kids as they slept. Extremely satisfied with Johnny and would 10/10 recommend this store.
My experience will sales associate Julius was amazing great customer service and knowledge of products. Would recommend him and the store to anyone will be coming back soon Great experience
Denise helped us and was great! She helped us choose the right bed and mattress. She’s was super sweet to my 3 year old and made the whole thing run smooth! Can’t wait to come back and buy more.
My sales person Harold was approachable, listened and gave options. He was very kind and considerate. Lots to choose from inventory in many neutral tones. Good job Ashley!
(Translated by Google) It is a perfect place to buy furniture I recommend it (Original) es un lugar perfecto para conprar muebles se lo recomiendo
If I could give zero stars I would. David(the manager) would not take our call and in his own words " I'm with a customer and I want to go home. Call back tomorrow." Lydia was the most rude person I have ever spoke to. When I asked for help she rudely replied, "I'm not your salesperson" even though it was the stores mistake for my order. I would not recommend this store to anyone!
We visited the Ashley’s in Montclair and Denise helped us out. She was wonderful and made furniture fun and easy. She helped us find the perfect pieces. The store had a great quality selection. We will come back to finish decorating our home.
Horrible Service!
Leticia is wonderful at Montclair store! Great service and prices.
Good quality and friendly people
I received an awesome deal with Ashley store in Montclair and my sales person was the absolute best
(Translated by Google) Very good attention and all very nice (Original) Muy buena atención y todo muy lindo
I went in for a new couch walked out with a sleeper couch , an amazing 9x10 rug , an HUGE marble wall art peice and an extra large tv stand. Completely changed my whole living room!! Honestly this store has soooo many amazing peices and the prices are fAir. Not over priced or too low either I think prices are on point considering the quality! Deffinatley recommended . And the delivery was set for about a week after purchased and it came on the dot! Delivery service was amazing they were very careful and fast I’m blown away! I am planning to purchase more with Ashley’s!!
I walked in knowing what i wanted and was helped out fast.
If I could give zero stars I would, because I believe that the General Manager, Jorge was implicitly biased towards me when providing me customer service. I walked into his store today excited about utilizing my gift card for being a loyal customers of Ashley Furniture stores. I wanted to utilize my gift card and take advantage of the price match option but was not allowed to. I was told that only the manager (Jorge) could apply the gift card and the price match to my purchase by a nice sales rep by the name of Velma. The general manager "Jorge" walked over and barely greeted me. Usually, Ashley associate greet you with a handshake. That is the professional ones. Anyway, Jorge came over rudely saying that they only do price matches for Mathis Brothers and Levits. Confused, I asked him why? Because in my mind they are always more expensive than any furniture store in the country. Anyway, he said that I could only do price matches online, but if I choose that option I would not be able to use my gift card. He then went on to ask me in a condescending way if I know which size bar stool I needed to avoid a return in the future because most customers get confused as to the height they need and have to return it anyway. I was really irritated by this time and just ready to make the purchase without losing my patience with the managers poor customer service skills. Jorge rudely in his monotone and joker-ish condescending smile quoted me the same price without any other options, and he said, " well you can look for a more affordable bar stool if you like". I said I will just shop around. I felt so belittled I explained to I did not appreciate his approach, it was very rude because I had already done my research, my items were already in the shopping cart. All they had to do was show me how to get the price match and take my gifts cards and allow me to pay the difference; whatever it was. The manager looked over at me and smiled. I got the customer service number from the rep instead, left the store again, and decided to reach out to corporate office but after an hour on hold and being hung up on. I tried to explain that that I did not come to argue or debate only to do business. I told him to please not judge me by the way I look I am not stupid. He went on to say that it is store policy. when I asked Jorge to see the policy, he said it does not exist and told me I cannot use the gift card anyway because they are not to be used with promotions. I asked him to show me where it says that otherwise he can't tell me that. He walked over to show me the back of the card which says, not to be used for promotions. I said then why did the other store allow it yesterday, and he said, "go talk to them about it and walked away". Three trips to this Ashley's and now I know why the parking lot is empty. The gift cards were given to me from two separate purchases over $1500; one happened to be yesterday. JORGE did not help. This manager is biased towards me because he treated me unfairly for no good reason; assuming everything about me that was total the opposite. all the reps in the store seemed fearful, clueless, and unhelpful. They all just sat around and talked on their phones with fake smiles with little to no eye contact; weird actually. This was a horrible experience. Then to top it all off the price match item just went up and now the same chairs are $50.00 more. Ugh!!! I am going to file a discrimination complaint because why else would he refuse to help me? The policy says nothing about what he was saying and or doing to make him refuse to assist me with my price match and gift cards, even his employees would not help me. I am sure it is because they are afraid of Jorge's insensitive mannerisms . Velma was nice and she tried to help me. However, she could not do anything without having to call for Jorges' poor assistance. So sad!! She lost a sale and he lost a great review. Unfortunately, I have no photos to show because he did not assist me to buy anything.
Beautiful pieces of furniture scattered throughout the store. Representatives were kind and always helped when needed. However, this does not get a five star due to the location that it is stationed.
I am at a complete loss for words with the inexcusable broken promises Ashley's furniture has given for a customer who spent over $5,000 to furnish a home. Our first delivery was over a month ago; within that first delivery we received 2 wobbly barstools, 1 wobbly chair and a defective bookcase. The delivery team let us know that they scheduled technicians to go out and repair the defective items since they would not replace them even though we bought them brand new...I patiently waited a few days for the repair team to come out and no one showed up. I called the customer service department and they didn't know why the repair crew didn't show up - so, we scheduled for a second time, and guess what? No one showed up again. The third time around I went directly into the store (thinking it would make a difference) and had them schedule the repair team to come out again; guess what? No one showed up...3 strikes and I'm out, I guess? I took 2 days off of work (the first time I was luckily scheduled off) to wait for repairs of furniture that I paid my hard earned money for. I got off the phone with their customer service department about 30 minutes before I started this review. They apologized and offered me a 100 dollar gift card and a request to try to get the defective products replaced. I asked to speak to a supervisor and unfortunately there wasn't one available. The customer service agent assured that I will be getting a call the next day (I am not hopeful). I have spent an average of 30 minutes each time I called their customer service department just to speak to someone. When you add up the amount of times I went into the store to correct errors on charges, price matching their own website, waiting for the repair team who never showed up 3 times now, and the time I've spent either waiting to speak to someone over the phone or actually being on the phone with them, it would make any consumer sick. Your move, Ashley's. Make this right. Update on 1/7/2020 - They claimed they were going to replace the defective items and have them delivered on December 27---That same day I get a text stating that the merchandise went on back order... That's over 2 months of waiting and still not sure if the merchandise will be back ordered again.... All these issues and they are supposed to give me a 150 dollar gift card for the troubles... Definitely not worth it. A company this big should do more for their mess ups...not try to cover it with a small gift card. Update : January 10th - they have no explanation of why our bookcase was missing in the delivery... My wife took down all of the stuff we had on the defective one and now she has to put it all back, again. The 2 out of the 3 chairs they tried to deliver were more wobbly then the 2 we had....another failed delivery. Something is wrong with this company and we are sick and tired of the inconvenience.
Walked in during their Black Friday sale, just to look around, ended up walking out with a brand new beautiful bedroom set! Lucy was super chill, not pushy, answered ALL of my questions, helped me convince my husband (LOL) and got a hell of a deal! I’ll definitely come back to her when we’re looking for furniture.
Our sales associate Brandi S. Was a pleasure to work with. I highly recommend seeking her out for assistance.
The service was so bad ,no help and ruthless customers service. Never will go in to that Ashley store.
Bad service in delivery too
No solutions
Stay away from this store. They lie to your face. They don't care about customers.
Just came out and fully cancelled my order. The furniture store itself wasn’t too bad but their delivery team is horrible. No customer service and no one ever ever ever calls back to do a follow up. Scheduled delivery twice, cancelled twice without notification so waste my time and all the phone calls we have to make. All they say is so sorry for inconvenience. Every person I talk to is always lying to cover their ***. Took a month without furniture. So finally given up and got a refund.
Maru is an excellent salesperson!
Lorraine was my sales person great help so much information given no pressure to buy everyone is really nice.
Very nice experience easy credit got a very nice t.v stand with fireplace and heat going back
johnny over charged us $300
Great prices in general.....!
SAVE YOUR MONEY GO SOMEWHERE ELSE !!!!! Read the reviews below before buying!!!!! theres “no pick up in store” instead they give you a chance to spin a wheel that lets you get 5% to 10% and others, to compensate for the delivery fee $69.99. So they force it down your throat, because it’s a business practice. Impractical though DONT BUY FROM THE STORE EITHER BECAUSE THE ONLINE CATALOG AND LOCATION DIFFERS!!!!! In prices!!!!!
Furniture is too old fashion.
It should allow me to choose negative star or at least zero! Because that what they deserve! Each time I come to the store to solve my problem I find some other customers complaining! Some cancel there orders and some can’t! In fact I my self wanted to cancel my order after they couldn’t deliver it on time but unfortunately they convinced me to give them another chance! I wish I didn’t! I am suffering since then! I am writing this review while I’m in the store for at least 9 times for different issues and I am not alone who had this experience!
I ordered a table and chairs from the Montclair store and the sales person did not add the table base on the list to be ordered...The person delivering it told me that I had to get ahold of the store to resolve this issue...I have been on hold for 15 minutes now with no one to help...I am having a party on Saturday with nothing in my living room but a table top and 8 chairs...never have I been so upset and disappointed in a service...and still on hold trying to get this resolved...worst service ever!!! ***UPDATE*** So I finally got ahold of someone and they told me that the missed base was in stock but they couldn’t deliver it until the following Tuesday but if I wanted to pick it up I could drive out to Colton to pick it up and it would be ready when I got here...they did not know what I was talking about when I arrived so I am still waiting for them to pull the base from their inventory...this is the worst treatment I have ever received. I understand that mistakes happen but wouldn’t you think that they would at least work with the customer on getting it resolved? Worst service ever!!!
No respect for the customer Very bad quality No one answers the phones.. you need to call 100 numbers to claim about your problem and no one help you
Horrible customer service! Overpriced, cheap, wobbly, thin furniture. Not even willing to pick up old matresses and given the run-around. Absolutely will never buy furniture from Ashley ever! Better off going to Mathis Brothers or Living Spaces, so much better quality and customer service!
Harold was awesome! Great sale!
Terrible experience will not shop there again.
We got a 14 piece deal and we are fine with the furniture and what we paid for. We knew what we were getting. This bad review is for the delivery and customer service. I had 2 individuals (driver & helper) setup the furniture. One of the tables had a scratch and when I pointed it out driver said it was probably glue to just wipe it off. I explained that i could feel the scratch with my nail and they then examined the scratch. Driver seems to not care and doesn't want to deal with it says just to call customer service so they can replace it. Helper asks driver if he should take a picture and note it. Driver says no and proceeds to leave the house and get in the truck. Helper ignores that and does take a picture and comments that it needs to be replaced. I sign the deal on his mobile device and they are off. I call customer service and after explaining the lady asks why I didn't reject the table. Couple questions 1) who the hell is supposed to tell me that I can reject because the two guys never presented that option. 2) she made it seem like it was my fault because I singed. Now I have to wait for some technician to see if he can fix it. I question how many people are getting screwed by this service and hope they do something about it.
Wish o would have read some of the reviews. That being said. I’ll never buy from a company that ships UPS again. Waiting all day because the app says it’s on the way only to find out (spoke to rep 3 times through out the day) at 730pm that it never made it onto the truck. UPS has done this to us the last three items we’ve had delivered and I know the companies using them are getting the complaints but all they care about is the sale. Well you got the sale but you lost a future customer.
Great furniture 5stars on that,but to actually purchace and leave store was horrible.5hours..one person helping everyone glad its finally over..maybe on weekends they should add another person to help out w paperwork.
They did not have the recliners in store. Wanted me to order online. Was not happy that they didn't have the recliner in store. Employee didn't introduce himself. Took us all around the store. Will not be doing business with them again
I want to thank the Ashley family for their help. My wife and I had a very bad experience at another Furniture store so we decided to try Ashley and met Belen what an amazing young lady she helped out so much and no pressure at all to buy. I also want to thank Jorge and Jeff for the help making our purchase pleasant. Fast forward a week the delivery guys from Ashley show up and were very professional and made sure everything was up to standards. Thank you again
Poor. The base regular price in store is Much higher than base regular price from their online store. Seems like False Advertising. You wont know store higher prices unless you go into store. Then sales people can negotiate in the store so you think you're getting good deal.. Lowest price quoted from store Manager was 10% more than sale price online..??!! Sales people were hit and miss on being helpful and knowledgeable. Some were downright rude and unhelpful. Each of the sales people told you something different. And seems like they work on commission, so they fight over you, then once you've bought from one, no one else will touch you. Not a pleasant experience.
(Translated by Google) Good economic prices when there are specials and the quality is excellent .. I love it .. !! (Original) Good precios economicos cuando hay especiales y la calidad es exelente.. me encanta..!!
We were new in town looking to outfit our home. We were treated very nice by the staff here, attentive and not too pushy. Although we didn’t make a purchase, they were friendly. As we were leaving the parking lot, our truck battery died and we went back inside asking for help. Jeff, one of the sales manager, helped us out and we appreciated it very much! Thank you for being kind.
Mica was helpful and friendly. Nate was also very helpful. highly recommended!
Although I didn't find what I was looking for the service was prompt and friendly and the variety was extensive
After royally screwing up our delivery, to make up for it they gave me $100 store credit. They back up their purchases
I bought a sofa and love seat in March 2018 and I purchased the 5 year protection plan, I called to report the seams coming apart on the sofa and they refuse to fix it. If they don't cover the seams coming apart what do they cover. Why did I pay for a protection plan that they said covers EVERYTHING if it really doesn't cover anything. Buyer beware. Oh yeah and they tell you they will give you $50 off your purchase if you first put a good review so I wouldn't believe all the good reviews that are here there all bull***t
Great sale people
I went on an interview ans it was fun while I waited I helped a customer with furniture decisions which was absolutely awesome. I met with samantha the customer service supervisor and sees is just as sweet as she want to be but she knows what she's looking for in an employee which is the most important. Hope I see her again soon. Beautiful Store!!! I dont even know when I had the time to write this and it was just now vrought to my attention. This is so funny that it came in my name seriously don't even know how i could have wrote this.
(Translated by Google) ALL MY FURNITURE I BUY HERE (Original) TODOS MIS MUEBLES LOS COMPRO AQUI
Promises they can not hold up to reputable I think not they promised couches to be delieved on a certain date and fell through on there promise I would highly recommend avoiding this place and mattis brothers. Horrible service
We walked into the store looking for a loveseat and an accent chair. Michael at the Montclair store greeted us at the door and showed us where we could find everything in the store. I appreciate the fact that he wasn't overbearing while we were looking. Only occasionally checked up on us to tell us about any deals or about a specific collection we were looking at. In the end we decided to purchase a floor model of a discounted accent chair from the store and a loveseat from the website(which Michael helped us out with). I will definitely be back in the future.
It was a great experience shopping here at Ashley’s, but it was all due to Johnny! He’s the best, really helps you out. If you are interested in coming here ask for him you won’t regret it.
Great customer service. Juan Avila was very patient with us as we navigated through the huge selection of sectionals. Choosing the right sofa for our family and space was important. We are a family of 6 and have limited space but needed a big spacious sofa. Juan never pressured us or rushed us . He helped us with measuring and ideas on rearranging the furniture to have maximum space.
Great experience, fair prices!
Ashley furniture in Montclair is great. Walked in looking for a mattress and was able to be approved for it. Samantha was great and patient with us and answered all our questions. She helped us and explained our options. She went beyond the call of duty to be able to get me approved for what I needed and helped so that my payments are within our budget I recommend coming here to everyone and make sure that Samantha helps you out. Her and management are incredible. God bless their business always. Thanks Samantha 😀😀
Samantha Mann is awesome👍💯
We are extremely happy with our experience at Ashley furniture in Montclair thanks to Christopher Alonzo!! My wife and I visited the store and met Chris, he was polite but not pushy. He offered to do right by us when we were ready, he would stay in touch with us while we waited on escrow. Once we were ready to pick up the items we needed, he was true to his word! We were grateful for his efforts to give us such a great deal. He was professional, honest and willing to even move furniture across the store to help us decide. If you're going to Ashley furniture in Montclair, we strongly suggest asking for Christopher. This is exactly what we're looking for in a sales rep. He will definitely get our referral to all our family and friends. Thank you Christopher! 👍👍
Like it when the right people are working.
The manager David was not friendly. He gave bad service and I was not happy at all.
We just purchased several items with the assistance of Chris Alonzo. He is very knowledgeable on everything in the showroom. We love the items, great quality furniture. Ask for Chris!
I brought 2 rocker recliner from the sales person Christopher Alonzo. I pushed him hard on the sale and was so impressed with the way he handled it I came back a few days later and brought 2 more.
Very nice person to help me lots of parking lost a good sales have fun
Rosanna Gomez made our day...absolutely the best sales rep we ever worked with. This buying trip turned out to be a lovely experience after treking thru several other furniture stores and hubby and I on the verge of giving up. Thank you Rosanna and Ashley's ❤️❤️
Sam was very informative and helpful throughout the entire furniture buying process. She answered all of our questions and David, the manager was also very helpful. We had an awesome experience selecting all of our favorite items & cannot wait to return.
Our sales rep. Christopher Alonzo was extremely helpful assisting me with my furniture purchase, we will definitely recommend family and friends
Ok place good bargains on sales.
Jafari Bray & Christopher Alonzo in the Montclair Store were very very helpful in explaining and demonstrating the qualities of each of the mattresses we tried. Both were very friendly and knowledgeable. They both made our experience at Ashley's truly memorable.
Save money! Look up pricing online before you buy at store location, they will match pricing. Take your time to review pricing on each item. Other than that, great furniture and great delivery experience. If you have a back ordered item, make sure it's set for delivery and don't just take the salesperson word for it.
Old style not my taste
Christopher Alonzo and Mario Trujillo have great customer service skills. Never did we feel pressured into anything and took their time to assist us.
Very helpful sales staff.
I'm mostly referring to the in-store experience wherein everyone is immediately assisted (no wait time) and there's a lot of choices plus the price is very reasonable. I ended up buying on the spot what I saw online even when I only intended to just check out the items first. No regrets... so far.
Awesome, awesome place. We found the perfect furniture for our new home. Make sure to ask for Samantha if you shop here, she's the best sales person I've ever worked with. I'll definitely be coming back to her for our future needs
Highly recommend going to Christopher Alonzo. Very helpful and goes out of the way to help you out.
This was up there in good experiences in my endeavors for furniture shopping for a new home. Christopher Alonzo greated me and my fiance at the door. He introduced himself and said he will be there for us if and when we found something we liked. I have to say this was refreshing because unlike other stores where I felt like I was being stalked by sales associates seemingly popping up behind displayed furniture while constantly annoyingly asking if we were ok and if we knew what sales were going on and how we needed to buy then because sales were ending. By the way this had happened many of times and many different stores. As our house was being built we did our research on how we wanted to decorate but didn't want to buy until escrow was closed. Chris was a breath of fresh air, almost as if he read our body language and gave us the space and time we needed. We ended up purchasing a bedroom set, bed and electric frame, living room set, entertainment center and a nice makeup vanity for my fiance. By the way, Chris saw in my fiance's face how she loved this particular vanity as she is as girly as woman come, however he saw my face when it came to the pricing and budget. I told him let's put that as a maybe, moments later he came up to me and discreetly offered me a deal that I concluded was within my budget, making my girl very happy in turn making me look like an even bigger stud :). End of the day we left very happy customers. Chris have us his personal number and insisted if we need anything or if any complications arise with our delivery or satisfaction to call him and he will take care of it immediately. This was world class service from a very pleasant individual. Chris, thank you again sir.
Sam my sales representative and Jorge the store manager were amazing and the best. Sam knew exactly what I needed after showing me a few bed sets. She never made me feel pressured, I never felt like I forced into buying something that I didn't need. Sam was amazing and I will be coming back to her. Jorge welcomed me and genuinely thanked me for my business. Overall, it was an awesome experience! Ask for Sam when you visit Ashely.
They do not have clearance section same as other Ashely store...Price of products in this store more expensive than other Ashley...
(Translated by Google) Bad service not recommended 👎🏻Buy assure me for my furniture and they do not want to help me clean them from painted nails (Original) Mal servicio no recomendable 👎🏻Compre aseguran a para mis muebles y no me quieren ayudar a limpiarlos de pinta uñas
I will give no star at all if possible. Store manager Jorge talk to me with gum and not respecting words:”table clock in Ashley should be decorations it is right to not working as clock. no refunds or exchange for accessories ...” hopefully everyone realizes it. The day I visited them every sales person busy on their cell. Then cashier girl very nice lady helped me without notice it is final sales. Then I thought the table clock is full price purchased should work. Unfortunately it didn’t work after I took home and put on battery. I like Ashley, but Be careful with this store!
I bought a new dresser and it was delivered with 2 drawers broke the drive let fast and I call customer service within 5 minutes. The told me that they couldn’t p/ u the dresser because I sing the papers and I had to call make a claim and call to make appointment with technician and It will take more than 2week. The reason I bought new so I had no PROBLEMS. Ashley service suck. So people be careful when you purchase at this store. But I will not recommend it. 🖕🖕🖕Ashley
Great selection.but after i got a $3000 bedroom set that was supposedly all real wood upon closer inspection its mostly veneer on engineered lumber!!
Excellent customer service given by Rick and Jorge. Exceptional quality and vast selection. Will continue to use then on projects from now on.
Return customer at Ashleys and definitely cemented my return by the OUTSTANDING service received by George Simpson at the Montclair store. The service was above and beyond. I have never ever received assistance by a sales rep at this store and others like the one received by George. My recommendation to Jorge (also an OUTSTANDING manager), is to make George a trainer to ensure that everyone receives the type of service he provided to us. Thank you again. You were all the best!!!!
We had a great experience here! Belen was our sales associate and she was really awesome, mellow, but very knowledgeable. We came in late and she was probably tired but she had a great attitude and provided us with great customer service and helping us get ready to move into our new home. Jorge was also very Helpful as well as humorous! Both her and her boss were able to work with us to get us the best deal. We will definitely be return customers, asking for Belen when we shop!!!
Omar and Jorge were very helpful through the whole process. The service they provided was exceptional and I would highly recommend them. I bought 2 bedroom sets, living room set and a dining table. The furniture selection is very beautiful and diverse.
Samantha in sales was amazing and extremely helpful with our purchase of a dining set. Will definitely be back.
I really appreciate and feel fortunate to have had Christopher Alonso as my sales representative. This was my first experience really shopping for furniture, and it’s not as easy as I thought. Chris made it so easy, and also offered his ideas as to what he thought would look nice in a living room. He even offered a tool for me to use, to figure out whether the couch I was looking at, would fit in my living room. He’s super awesome! I’d refer Chris to anyone.
I am very pleased to recommend Christopher Alonso! He went above and beyond our expectations. We recently moved near this Montclair and went to 3 different Ashley's Furniture stores but none of these locations provided great customer service. We needed someone genuine and knowledgeable of tbeir merchandise. We weren't making a small purchase, therefore, needed a sales man to deliver great customer service and most important to be patient. Most of these sales representatives seem to rush you into making a purchase you will probably regret making. However, we came across with Chris! We are so glad that Chris answered our phone call because the second he picked up the phone we felt very comfortable. We immediately knew we would get taken care of without hesitation. Chris was very knowledgeable! He knew exactly what we wanted just by a simple description. He gave us many options and continue to be patient. At no time did we feel rushed or pushed into making a purchase. We had a choice and that was very important for us. We ended purchasing a temperpedic mattress, and large sectional. We are very happy with the purchase. I highly recommend Christopher Alonso. He is a very young man willing to provide you with the best customer service! Great job Chris!
My favorite !!!
First experience in a furniture store and honestly say I will be back for all future purchases, Samantha Mann (sales associate) is so helpful and so kind. Honestly was much appreciated.
Furniture shopping can be hectic. After searching for prices and styles online, I knew what I wanted. I called and they transferred me to Chris. From there, everything went smooth. He was responding to all my texts and answered my questions. Made an appt for the next day for him to show us the furnitures we were interested in. He introduced us to different types of mattresses to go with our king bed that we picked out. We were very picky with matresses to decide everything between plush and firm. He was very patient and informative, letting us try different mattresses in the showroom and taking his time explaining. While he was with us, he had customers arriving and requesting for him and also calling the front desk for him. Another salesman jokingly said, "Man, we should all go home. Everyone is looking for Chris!" LoL So in the end, we finially chose a temperpedic mattress to go with our beautiful king bed and a recliner sofa! Delivery was also a smooth process! Guys came on time, assembled everything in timely matter and was careful with our new furniture and our new home. After 3 weeks, we have decided that we also need a queen bed in the guest room. Came back to Chris, and again he helped us out. I am very pleased with this experience. Just want to recommend CHRISTOPHER ALONSO. He's a great young (handsome) salesman with excellent customer service, informative, and will help you get the quality furnitures at the price you can afford. He is a hard worker and will help you out! Thanks again Chris! :D
(Translated by Google) Salvador helped us a lot with the selection of mattresses. He explained us very well. (Original) Salvador nos ayudó mucho con la selección de colchones. Nos explicó muy bien.
I will advise anyone looking to buy furniture to NOT visit this store. The managers at this store do not know how to do their job and if you have any issue with the products you buy, they WILL NOT HELP. I have been trying to get a replacement for the last 3 months and everyone at this store refuses to try and help. I am always promised a call back and have yet to receive one. Go to another store!
Christopher Alonzo was an awesome sales rep. One of the best customer services I’ve had in a long time. My girlfriend and I were very impressed. This store has an amazing selection on furniture. We were so happy with our new sofas and dining table set.
Highly recommend this locations, staff and store manager are very helpful and customer service is great.
great experience, good service and quality. highly recommend this location.
We have always made our furniture purchases here and we are always happy with the service provided. Highly recommend this location.
great experience ,very friendly and helpful
Great place to come in and shop. Friendly and family oriented.
Awesome service!! See Bonnie at the Montclair store.
Great experience. Juan and George very helpful..
Found what I was looking for. Very happy with my purchase.
Nice furniture but not what i like.
Claudia gave amazing customer service and I would definitely be returning to buy any future furniture from her.
Good
Very friendship like all business but very expressive
Great selection
We had a great shopping experience with Maria L. at the Montclair store. She gave us the freedom and time to sit on each couch and checked in with us at appropriate intervals and provided helpful information. Once we decided, she had already done some computer work to set up the sale and we were able to move through it quickly. I would have rated Ashley a five star based on this in-store experience on January 18, 2019. However, delivery experience is an epic FAIL. We were told our furniture would be delivered Sunday, February 10 and to be home all day, so the morning of the delivery day we donated our couch, love seat, and recliner to a local charity. But no one showed from Ashley. I called and they said that they are sorry they never called but that the area rug was back ordered so they decided to delay the delivery of the couch, love seat, chair and ottoman as well. What?! They apologized that they didn't call us to inform us of the back order and agreed to deliver the furniture the following Sunday (2/17). Maria called me on Monday (2/11) to check how our delivery went and upon learning of the problem, arranged for us to receive the couch and love seat on February 15 because she learned that the chair was also back ordered. We were grateful for her intervention and that we would have a place to sit two days sooner. Today is February 15 and no delivery. I called the customer service number on my paperwork. I was told they tried calling my home phone number and they could not leave a voice message on Wednesday 2/13. The polite customer service woman informed me that they tried to call 6:50 pm their time, which was at 4:50 pm our time on February 13. She said it showed on her notes that we did not have a voice machine to leave a message, which is never the case at our home. We always have our voice machine on and it's not full. I went back on our voice machine and caller ID system. We had a call come in at 4:25 pm and another at 6:15 pm, but no message or caller ID from Ashley Furniture. It seems suspicious to me that we didn't get a call (twice!). I reread my paperwork and it clearly states that they will make multiple attempts to call a few days before and will cancel delivery if no answer. We have a Bright IDer and I monitor (but do not answer) home calls (due to excessive telemarketing phone calls). There was no call from Ashley at all. Thus, I write this frustrated review. The earliest they can now deliver our furniture is February 21. I suggested that they might as well deliver it on February 22 since that is when the back ordered chair and rug will be delivered. I'm not confident that they'll be able to link the paperwork between those two orders. I gave them my cell number to text me - but I worry that I'll now receive telemarketing on my cell phone. I asked her to only use it for informing me of the impending delivery. We'll see. Recommendation: Call the number on your paperwork several days before the delivery to confirm even if you don't hear from Ashley. Expect problems. Expect to not sit on your new furniture for a month or more after purchase. I probably will not purchase furniture from Ashley again. They are not proactive with customers. The store and delivery people are not well coordinated. The after sale experience is miserable.
They didn't give us our 50% discount for financing for the 1 year period.
Need to have merchandise, for pick up there.
Michael Jackson is a great salesman!
Terrible experience here. I bought a mattress for 1500 dollars. Mattress has a dent and sinking hole on both sides of the mattress in less than 3 months. They send tec after tech to measure the debt and sinking hole, but each tech says something different. Horrible customer service. They dont care about the customer's. They care about your money only. NEVER GO HERE!!!
Got what I wanted at a discounted price! And the sales person Ramy was very helpful.
I think this will be last time order furniture from Ashley because I order my mirror on 12/23 and I didn’t reserve any information about it I tried to call the store no one answer
Leonard was the man! He stayed with me and my family through the whole process, he helped us get the best deal we could possibly get, he never once took advantage of me being a first timer for buying my first couch. He was down to earth and super dope!!!!!!!! His customer service was the bomb! Im recommending him to everybody i know!!! Even my moms going back just because of his service and hard work and dedication. He listened, asked us what we wanted and was beyond patient. Because of his service im definitely going back for more furniture!!!!
I didn't expect to buy a couch today but I walked out of Ashley furniture with an AMAZING deal on a 14 pc living room set. I had never been inside this store before but Andrew immediately greeted me at the door and made us feel welcome. He was very helpful in providing pricing and recommendations and even moved furniture around for me so I could see what table looked best with the couch I wanted. I was touched, I've never had someone go so above and beyond before. He's the absolute best salesperson I've ever dealt with and from here on out I'll be purchasing my furniture from Ashley's. Thanks Andrew!
(Translated by Google) Excellent agent, nice person to deal with clients and next time I will return to be attended to by Mr. Dan. (Original) Exelente agente,linda persona para tratar con los clientes y la próxima vez volvere para ser atendida por el Señor Dan.
The staff welcomed us probably they answered every question we felt a little rushed purchasing but they give us a great deal and we are satisfied. We bought a sectional a dining room set with plates mats and a rug
The Salesman was very professional, however the price of the item I was interested in on-line was $259.99 on sale for $224.99. Walking into the store, same item was listed as$599.99 on sale for $499.99. The price inconsistency is alarming and unfortunately confirms the price gouging Ashley Furniture is practicing. The item was honored at the on-line price without hesitation, however I am compelled to let my family and friends know about the pricing practices. Not checking on-line would have cost me an extra $275.00 NOT GOOD!
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0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.