Ashley Store | Montclair, CA 91763

Do not buy from Ashley! After spending 2.4K we purchased a dining table along with a recliner. First we dealt with shipping/pick up issues. Second, upon receiving the table it was made incorrectly. The preholes to screw together the table were off. Ashley had to order another and had a tech put it together. Third, after having the table a month the top began to lift. We wanted a refund/credit to our card but Ashley wouldn’t refund us just give us store credit. By this, forcing us to buy another piece of furniture not wanted or we’d lose the refund within a time frame. We were made to purchase a a credenza. Fourth, this was the worst part. They delivered a credenza with wood boring bugs! I started to notice small sawdust piles. Not noticeable enough when walking by it but noticeable upon cleaning it. I didn’t give it any thought since I don’t know about wood until someone told us what it was! Wood boring bugs! Now because it’s too late to report it to Ashley we’re stuck with a defective dining table, a credenza w/wood boring bugs that are slowly it eating away and still paying off a credit card! My husband has been injecting a chemical into the infected areas and it’s destroying the door! We’ve found 2 bugs so far. DONT WASTE YOUR MONEY AND TIME! I WISH I COULD GIVE THEM NO STARS!

Just want to say Ashley Furniture ,has a good variety of products, The sale rep Maryann Alvarez was very knowledgeable in the sofas we were viewing, I didn’t plan on making a purchase but after reviewing a few Reclining sofas , and your pricing I couldn’t say No

Everyone I dealt with was so nice. The experience was great.

Great and friendly people and service!

Horrible sales persons. Rushed services and very unprofessional. I would have give no star if I could. Will never buy anything from Ashley Montclair.

I wish I can give more lower rating!!! I bought a bed-set end-of-April, 2023 Since the bed installed (by Ashley's delivery guise), it makes cracking sound, the drawers are not closing properly with other issues. We informed Ashley right way, opened a case and they told they will send a technician to check. After that did not hear anything from ASHLEY, technician did not show up, contacting back and forth finally technician came, shown him everything, including the bed cracking sound. He told us these are bad, I must submit everything (he told us not to be worried, ASHLEY will take care everything). Its been 2 weeks since the technician came, but did not hear anything from ASHLEY, so I called today, the in-store-customer-service operator told me that the case is closed, there was no defect. They are lying, I wish I can upload the video to show the cracking sound, when go one side to another side. I spent around $3000 and almost 2 months has this hassle, even I can not use my bed, weak up middle of the night from bed cracking sound, is it Worthey? Seems like ASHLEY got my money and they no care about the customer satisfaction.

Juan is amazing! He is professional, attentive, and helpful. They have a good selection of furniture and financing options. I will definitely go back and highly recommend you stop here first, before you anywhere.

It was the fist time I have ever purchased my own furniture. Mike helped make it a simple and fast process. Thank you