Ashley HomeStore Montclair, CA 91763

Ashley HomeStore Montclair, CA


Your Local Furniture, Mattress & Decor Store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today

Customer Reviews
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(1943 reviews)
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George Simpson was very helpful and knowledgeable about what we were looking for which made the purchase very easy!

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Awesome experience thanks to Sal🤩 Great selection⭐️ Great prices🤑 Outstanding savings🏆 Ty so much👍

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Went in to Ashley to check out new living room furniture. We were met by Kassidee. She was a great no pressure sales representative. She answered our questions quickly and efficiently. We had been to several other furniture stores and she was by far the best rep we had to deal with. Finally made a decision and she helped us through the process and saved us some good money on the deal.

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The store employees were very helpful especially Maher. Made our purchase easy and fast

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Went to Ashley's today, after going to three different furniture stores, to look at bedroom sets, living room sets and dining room tables. Sal Preciado ended up being our salesman. He was friendly, personable, knowledgeable and probably one of the best salesman I've encountered. To be a good salesman, means to me, is not being pushy or one that seems to look past you and to the next costumer, once he feels you're not interested. He stuck with us and waited for us to really pick out what we wanted. We ended up buying two bedroom sets, one living room set, a sofa bed, a dining room set and four barstools. Not only was he very helpful, somehow we saved over 60% off the total. I'm not sure how he managed that, but service like that will definitely keep us coming back to Ashley's for any other needs. Sal and Ashley's made us lifelong costumers, thank you!!! If you're going to go to Ashley's ask for Sal, I'm not sure if it works like that, but if it does..... you won't be disappointed. Also, I'm not saying the rest of their people aren't as good, we just had a really good experience with Sal.

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Excellent service j JAMES AND catherine

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Sam was amazing and i was helped by getting everything i wanted. The sale was perfect

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Excellent service , sales associate Sam. Thank you

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I found the Black Friday deal to good to pass up. In the store the price was a bit more but they went ahead and honored the online price with no problem. It was quick, easy and efficient.

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Hope was very helpful, sweet and patient Great variety of furniture. Currently everything 55% off!

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We purchased a bedroom set for my daughter and we also got a mattress once we got it, it was so thin I was told by the delivery guy that it will expand. Three days went by and it barely expanded it's so much thinner than it looked instore. So I called customer service and was on hold for 40 minutes and then they hang up on me. So I called the sales person that helped us and she told me due to Covid they have no refunds on items already delivered. So no return policy! They never said that when I purchased the bedroom set. Now I'm stuck with a mattress I'll never use. I will never purchase anything from Ashely furniture ever again. Worst experience ever don't shop there!

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In April of this year my wife purchased a dining room table, the cost being slightly over $800.00. Upon arriving home we began to remove it from the box. We immediately noticed that the item had previously been opened and saw that the table top was scratched. Being that the item was "new" we contacted the Montclair store where the purchase was made and spoke to the General Manager. Here is where the fun begins. To our surprise and a warning to anyone making a purchase apparently Ashley Furniture has a NO REFUND POLICY they first send out a technician to evaluate and repair the item. Can you believe that you buy a new product and it comes damaged and they repair it. Who wants to pay top dollar for second hand merchandise. So the tech arrives one month later and sees the scratch. He proceeds to bring out a matching crayon and fills the scratch. That was the extent of the repair and tells us this is only a temporary fix and proceeds to tell us the following; "Ashley store is the worst store to buy from. They do this all the time. I feel bad for you but that's all I can do." I called the store again and spoke to the General Manager again. I asked him how it was okay for them to sell second grade merchandise and then not honor an exchange. He said it is their store policy and there was nothing he could do and that the item was repaired. He was extremely friendly when he sold the item but was the rudest and unprofessional person when dealing with this problem. In short he brushed me off. After attempting several other resources and with no avail. I decided to assemble the table to use it for 4th of July. Upon attempting to assemble it I discovered that the one side of the table stand was stripped. Now it was evident that this item had been previously returned damaged and it was pawned off on me. So we call to report the damage and a second tech is sent. Unfortunately we missed the appointment and moved the table to another location where someone would be whenever they return. When we attempt to reschedule they inform us that they would not respond to a new address and that the table would have to be returned to the original address where it was seen. They schedule an appointment for the second week of November. When the Tech arrived he informed us that this was a 2 man job and he would not be able to address the problem. Mind you the item is out of the box and partially built. This Tech advised us that the item was damaged and it should be replaced. He also told us to speak to Management and tell them about the issue. He also proceeded to tell us to NEVER purchase from Ashley furniture again. That they have the worst policies and they will never return your money and will attempt to repair the items and avoid an exchange. He said you will be lucky to get store credit. The Tech said he would report that 2 Tech would be needed for the inspection of the item and that a new service call date would be issued. Today we got an email from Ashely advising us that the Tech reported the table was still in the box unopened. So they would not be taking any further action. We called and advised them that this was untrue that one Tech had already made one repair and this second Tech saw that table partially built. They proceeded to schedule a THIRD service call now for December 2nd. So we have a new table that we will probably not be able to use for none of the holidays this year. Hopefully this experience and the recommendations from their own employees will help ask the right questions if you are brave enough to purchase from Ashley Furniture. A multi million company that can not honor an $800.00 purchase. What's wrong with this picture.

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Worst customer service ever after buying the furniture, fail to communicate , still working to get partial credit after one year, Do not recommend to buy furniture here

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Purchased two dining tables, one round and one rectangular. The day of the delivery before the techs left we checked the chairs and the tables. All 10 chairs were missing parts, screws, two cushions broken, the big rectangular table was not leveled. One side was about 1/4" off and looked terrible. The technician made a note of it and indicated he was going to create a case to have table replaced and all the chairs fixed. More than a month has gone by and nothing has been fixed. We have received a few parts to fix the chairs, but the big table which was supposed to be exchanged the next day has not arrived and there is no one I can talk to about this. I keep calling customer service and they keep opening service requests, but nothing has been done. I asked to speak to a manager or supervisor and the customer service representatives who answer the call say they are not allowed to give that information out. I talked to my original sales person and he cannot give me the store managers name to complain. He told me to come to the store and complain, as if I had all the time in the world to do this. Customer service is terrible. As of today, no one has called to apologize or to rectify the situation. At this point I just want them to come and pick up their furniture and refund all my money. Terrible experience.

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