Ashley Store | Montclair, CA 91763

Ashley Store

(909) 625-4420

5055 S Montclair Plaza Ln

Montclair, CA, 91763

Get directions

Store hours

Open today: 11:00 AM - 08:00 PM

Monday 10:00 AM - 09:00 PM

Tuesday 10:00 AM - 09:00 PM

Wednesday 10:00 AM - 09:00 PM

Thursday 10:00 AM - 09:00 PM

Friday 10:00 AM - 09:00 PM

Saturday 10:00 AM - 09:00 PM

Sunday 11:00 AM - 08:00 PM

About Ashley

The Ashley Store in Montclair, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.

Welcome Home to Ashley Store in Montclair, CA!

Cutting corners is out of the question when furnishing your home. To ensure your house feels like home, we offer exceptional furniture at prices that won't break the bank. When searching for furniture stores in Montclair, CA, no one does it better than the Ashley Store in Montclair, CA. Are you new to the area or a seasoned resident? Our Ashley Stores team members are eager to answer all your furniture questions and help narrow your search. We are here to help you create the home of your dreams with all the latest Modern Refinery. From dining room sets to outdoor furniture, our Ashley Store in Montclair has it all.

Finding the Ashley Store in Montclair, CA

Located conveniently in Montclair Plaza, our Ashley Store in Montclair offers ample parking for your vehicle. What's the best time to visit? If you seek a quiet shopping experience, visit between 2 p.m. and 5 p.m. to beat the rush. Our Ashley Store team members, specially trained with extensive product knowledge, know all the right questions to ask to ensure you find what you're looking for

What Are Some New and Trendsetting Products Recently Added?

As one of the leading furniture stores in Montclair, we are here to serve the public and take our job seriously. That's why we keep an excellent inventory in our massive showroom, with home necessities ready. Our most popular products include recliners and bed sets, with a unique display of options in various styles so we can hit the mark on your individual needs. We always keep our inventory fresh and constantly rotate new items into the fold. Allow us to introduce the latest products in our showroom. We've recently added several sets to our selection, including stationery and reclining modular sectionals. With comfort and style as our top priorities, rest assured that you're in good hands at the Ashley Store in Montclair, California. We strive to provide an enjoyable and convenient customer service experience because shopping for furniture shouldn't be stressful. As one of the top furniture stores in Montclair, California, we thank our loyal customers because they're at the heart of all we do. To see for yourself, visit our Ashley Store in Montclair today!

Ashley's Commitment to Social Responsibility

Our Ashley Store in Montclair, CA gives back! We take our commitment to social responsibility seriously. Along with our sister Ashley stores, a portion of every mattress sale at our Ashley Store in Montclair goes to a charity close to our hearts — Hope to Dream. The fabulous organization supplies children in need with items to help them sleep well at night. Thanks to them, more at-risk children have beds to call their own.

Customer Service

(800) 240-3440

Monday 05:00 AM - 05:00 PM

Tuesday 05:00 AM - 05:00 PM

Wednesday 05:00 AM - 05:00 PM

Thursday 05:00 AM - 05:00 PM

Friday 05:00 AM - 05:00 PM

Saturday 07:00 AM - 03:30 PM

Sunday 07:00 AM - 03:30 PM

Ashley Store Montclair, CA

In-store offers

What our customers say

3.8

(3408 reviews)

69%

18%

FILTER Star Ratings

Javier Vasquez

Nov 23, 2024

Great experience first time walking in to store assistant was very helpful and knowledgeable will return

Marie Schoenfelder

Nov 23, 2024

Very disappointed in Ashley Montclair. I feel I was cheated. I am continuing with the purchase but will never buy anything at Ashley again.

Janeth Mendez

Nov 23, 2024

I’m very satisfied with the service from nick

Ysabel S

Nov 22, 2024

Salvador was so helpful and patient with me! Thank you for helping pick out the best dining table! Thanks Ashley furniture!

Kenny Murray

Nov 22, 2024

Moy was very helpful . Happy we did business with him!!

Ken Miller

Nov 20, 2024

The purchase process was fantastic. The sales lady had all the answers and was very professional. Will definitely shop there again.

Christina Papa

Nov 18, 2024

Great customer service! Will go back for all home furnishings!

Kiran Kaur

Nov 17, 2024

Staff is so nice and product quality is really great

Maria Trilevsky

Nov 17, 2024

My store representative was super helpful

ShellyyPOP

Nov 14, 2024

Mayra is simply the best!!

Daniela Savill

Mar 28, 2024

We came to this store to purchase a sofa bed. The experience in store was great. Salesperson was great, it was a nice experience. We had our sofa delivered on February 13th. We didn’t use the sofa bed right away. A couple weeks passed by and we started using it a few times to see how it felt, because we have family coming in from out of town soon who will be using it. After a couple uses we noticed this loud sound whenever we would put the sofa bed back in. There was an obvious bend in the mechanism that was impacting the frame whenever we would Push it in. I have pictures to reference the spot because it is obviously damaged. We contacted Ashely furniture and told them we are unhappy with the quality of the product and honestly didn’t want the couch anymore (if we have issues with something only after a couple uses we knew something else would be bound to go wrong). Despite our dissatisfaction with the product we allowed them to just replace the mechanism. Two techs arrived with a whole new mechanism and replaced it. Fine. While they were still in our home, we noticed a black grease stain on the back of our couch that WAS NOT there before. One of the techs must’ve brushed a tool or had dirty hands and dirtied our couch when they were moving it. They didn’t admit to it l, but on my daughters lives, we know for a fact we didn’t somehow being grease into our home and dirty it. My husband also inspected the couch before this arrived to make sure there were no imperfections on the fabric because we didn’t know exactly what the outcome of their visit was going to be. We also told them we were dissatisfied with the quality of the product and wanted to either have a refund or store credit for another product. We were still willing to do business with this company. They said they didn’t have any say in anything and were just here to repair the product. Once the men left the moment we sat on the couch it made this horrible creaking sound. Like sitting on an air mattress/old piece of creaky furniture. This did NOT happen with the first mechanism. The couch also dips in so much since the mechanism was replaced. The couch is embarrassing to sit on. My mother sat on the couch and immediately asked what was wrong with it because of how loud it is when you sit on it. We contacted Ashely furniture again (mind you it is impossible to get someone on the phone at these places). They stated the next step is to have a technician come and inspect the product to see if it is defective. The tech came around on the 27 and my husband sat in the couch to show him, and was going to pull out the bed to show him the bed and he told he it was not necessary he knew exactly what he meant and was going to make his report to get everything taken care of. He didn’t even bother cleaning the stain because he said he knew that it would be taken care of and we wouldn’t be keeping the couch. We received an email that same day stating the they need to send a tech for a second opinion. WHAT?!? A second opinion for what reason? The tech didn’t do his job correctly? We are so over having to deal with this store. We have spoken with numerous employees at the store (managers) who say there is no way of contacting anyone at their corporate office unless they email them, and they apparently have no control or can approve any refunds/returns/credits through the store. I don’t understand how such a big company does not take care of their customers when they are selling crap products. This is a persons hard earned money that is basically going to waste. We are extremely reasonable people, and were still willing to go back and shop there. We have contacted the BBB and if they do not resolve this problem will file a dispute with our credit card company and take this sofa back to the store ourselves and sit outside with it and make sure no one shops with them. And now we have to wait for yet another technician to come around and confirm what the first tech should’ve done We literally just want a refund at this point and want nothing to do with this store!

Courtney U.

Jan 16, 2024

If I could give a zero I would! Beware when purchasing. You will get blamed if they don't do their job and you call them on it. Here is an exact account including the VM that was left by their team for my second delivery.. the store manager told me it wasn't true and that I canceled my order because they told me they couldn't deliver on Tuesday. No such thing ever happened. Here is the play by play. My first delivery on Tuesday January 9th I was brought a defective couch and their drivers tried to leave it half put together, the driver couldn't screw one of the leg on and waited until I turned my back and flipped the couch over not fully attached to my couch. He thought I wouldn't notice after watching him for 10min. It should go unsaid, that in and of itself, could have caused someone to get hurt. When I call that next afternoon to get a reschedule I'm told I would have to wait 3 weeks for something that initially only took 3 days from my purchase date. I was told to contact the store for a sooner delivery date. For 2 days I try to contact the store because customer service informed me they couldn't do anything for me. No one at your store answered the phone. I finally get a call from a Daniel who states they can deliver my couch on Tuesday.. (great all is well). Except, it isn't, at 3:15 I make a call as no one has reached out to confirm my delivery that I set with the Sales manager Ahmed on Friday at 4:30 pm. Daniel called minutes prior to that also confirming a Tuesday delivery date. Ahmed also confirmed during our call that my couch could be delivered on Tuesday and that he would refund the delivery fee of $250 for my inconvenience. Fast forward to my call today where your store manager tells me I was to blame and I canceled my order because it couldn't be Delivered on Tuesday as mentioned by both Daniel and Ahmed. Yet, I was not informed otheriwse. So I am now sitting here with 2 chairs that I no longer want because your team can't seem to do their job. The final straw in this decision, over charging me for the items I do have and also not refunding me the delivery fee I was promised as your store manager informed me on the phone. Furthermore, he tells me there is no way to contact someone above him. They don't have a business line and he can't give their "personal numbers out" well Ashley all managers should be reachable, this just further goes to show you don't give two shits about your customer or service! How do I get a full refund on and these chairs picked up as I no longer want to do business with Ashley. This company who would rather blame their customers on their own team's short comings instead of fixing the problem they caused.. the chairs are not used still have the tags on them.

Enrique B.

Jul 08, 2023

This is the 3rd time we buy from Ashley's and every time has been a horrible customer service experience. I think I'm a gluten for punishment, but this was the last time I ever give them a chance to earn my business.This time I purchased a complete Bedroom Set for my Wife's Birthday - It turned out to be a nightmare! Of the 3 purchases we've made within the last 10 years here is my recap:* They're nice to you when they are trying to sell to you. Get ready because they can give a shit about you once the sales are done and they will send you down the road to the Corporate call centers from the Philippines to who knows where else. NO ONE IN THE STORE CARES ABOUT YOU AFTER THE SALE IS MADE, YOU'LL SEE IF YOU DON'T BELIEVE ME.* The delivery service is mainly 3rd party unknown people without uniforms or company trucks they have shown up with plain beat-up trucks and unsavory-looking characters who come into your home for undetermined amounts of time looking around your home as they walk in and out setting up your furniture.* The furniture arrives unboxed many times. It looked used and we had to get it replaced one time because it was used and we didn't buy the floor model so they were trying to stick us with some type of returned item, so pay attention to your delivery.* This time around our bed broke on my wife's side of the bed after 10 days and my wife is a small woman so it couldn't be because of her weight. It broke around 2:00 AM while we were sleeping so even though we had a good laugh about it, it quickly turned into a nightmare with Ashley. We reported the problem and we started sleeping on the floor waiting for someone to come inspect the bed. 2 Months later we were fed up with sleeping on the floor. From day 1, I now had called 14 times, Had to file a claim with their Philippines department twice, sent them pictures twice, and had an inspector come out and determine that it was a manufacturer defect and the wrong screws were used according to his assessment. But then he disappeared telling us that he would report back to Ashley that we should get a replacement bed and nothing happened for another 10 days.* 4th of July came around and we were still sleeping on the floor. I called the Store for the 5th time because I didn't want to call the call center customer service abyss line anymore. The Manager Julio at the Montclair store where we purchased is an asshole and ended up hanging up on me! That guy needs to get trained in simple customer service skills. I think he's only trained to push his sales reps to sell more, more, more but when it comes to giving a shit about customers his I.Q. goes blank. NO ONE CARES - GET IN THE CALL CENTER SYSTEM & WAIT FOR SOME OTHER UNKNOWN DEPARTMENT TO DO SOMETHING - AT SOME UNDETERMINED TIME! The best he could tell me after 2 months of waiting was to submit a return request and wait 4 days for approval but it will only be for the bed frame because there was nothing wrong with the Dressers and then argued that they would not take back the dressers regardless of what I want. WTH am I going to do with dressers that don't match whatever new bed I find? WELL, THAT'S MY PROBLEM!* I DEMANDED A REFUND at the customer service call center this time and some Philippine operator apologized and said it would take 4 days to get approval to return the items and then more time to schedule a pick-up.I apologized to my wife today when we woke up on the floor. I promised her a new bed by tonight and threw Ashely's bed out in the back patio and I'll make sure I never go back to that store or buy Ashley's brand ever again.

Julio Calleros

Nov 23, 2021

In April of this year my wife purchased a dining room table, the cost being slightly over $800.00. Upon arriving home we began to remove it from the box. We immediately noticed that the item had previously been opened and saw that the table top was scratched. Being that the item was "new" we contacted the Montclair store where the purchase was made and spoke to the General Manager. Here is where the fun begins. To our surprise and a warning to anyone making a purchase apparently Ashley Furniture has a NO REFUND POLICY they first send out a technician to evaluate and repair the item. Can you believe that you buy a new product and it comes damaged and they repair it. Who wants to pay top dollar for second hand merchandise. So the tech arrives one month later and sees the scratch. He proceeds to bring out a matching crayon and fills the scratch. That was the extent of the repair and tells us this is only a temporary fix and proceeds to tell us the following; "Ashley store is the worst store to buy from. They do this all the time. I feel bad for you but that's all I can do." I called the store again and spoke to the General Manager again. I asked him how it was okay for them to sell second grade merchandise and then not honor an exchange. He said it is their store policy and there was nothing he could do and that the item was repaired. He was extremely friendly when he sold the item but was the rudest and unprofessional person when dealing with this problem. In short he brushed me off. After attempting several other resources and with no avail. I decided to assemble the table to use it for 4th of July. Upon attempting to assemble it I discovered that the one side of the table stand was stripped. Now it was evident that this item had been previously returned damaged and it was pawned off on me. So we call to report the damage and a second tech is sent. Unfortunately we missed the appointment and moved the table to another location where someone would be whenever they return. When we attempt to reschedule they inform us that they would not respond to a new address and that the table would have to be returned to the original address where it was seen. They schedule an appointment for the second week of November. When the Tech arrived he informed us that this was a 2 man job and he would not be able to address the problem. Mind you the item is out of the box and partially built. This Tech advised us that the item was damaged and it should be replaced. He also told us to speak to Management and tell them about the issue. He also proceeded to tell us to NEVER purchase from Ashley furniture again. That they have the worst policies and they will never return your money and will attempt to repair the items and avoid an exchange. He said you will be lucky to get store credit. The Tech said he would report that 2 Tech would be needed for the inspection of the item and that a new service call date would be issued. Today we got an email from Ashely advising us that the Tech reported the table was still in the box unopened. So they would not be taking any further action. We called and advised them that this was untrue that one Tech had already made one repair and this second Tech saw that table partially built. They proceeded to schedule a THIRD service call now for December 2nd. So we have a new table that we will probably not be able to use for none of the holidays this year. Hopefully this experience and the recommendations from their own employees will help ask the right questions if you are brave enough to purchase from Ashley Furniture. A multi million company that can not honor an $800.00 purchase. What's wrong with this picture.

Mondae Manriquez

Feb 28, 2021

Please do not go the Montclair location. Their "process" and "policies" will not help after they fail you. A month and a half later from our initial delivery date, we are still without a desk. Everyone has washed their hands of our situation and every single employee we have spoken with has played the blame game between the store and warehouse. Our salesman Harold Chambers has told lie after lie. He is the perfect example of getting his commission and you become irrelevant. So I am asking you to PLEASE save yourself the headache , frustration, and anger. DO NOT pay a penny to Ashley Furniture, especially to Montclair. Worst customer service after they take your money. We ordered 3 items and paid to have them assembled. Upon delivery, the delivery man argued with us about having to assemble all 3 items. After assembling 2 items, he opened the box for the desk and it was damaged. After the man spoke with customer service, he told us it would take 1 to 2 days to come back with the undamaged piece to finish assembling the desk. So my husband and I agreed, signed the form and he left. Within minutes, we received a call from customer service informing us it will be an additional 2 to 3 weeks before we receive the undamaged piece. The delivery man decided to lie to us because he didnt want to disassemble the previous items and take everything back. Apparently we were supposed to have declined the whole order so we could get a refund. If we were aware of this policy, we would have declined the order. Pretty sure it is illegal to falsify information so we can sign a document. The store didnt answer our calls so we went in-store, apparently there was no manager available but there is a manager available to approve everyone's in-store orders? We again were referred to the 800 number. After waiting an hour on the phone, we received a case number and was told a manager would contact us in 24 to 48 hours. Never heard from anyone. 2 1/2 weeks later we get a call our new desk will be delivered. Welp, it came damaged for a second time. We received the same run around, of course we learned to decline the delivery.

Amia Henderson

Dec 24, 2020

The service at this Ashley's Furniture is horrible. I made 2 purchases( A living room set and bedroom set) in total almost $3,500 spent here, all for them to tell me first that someone with a sooner delivery date ordered the same living room set as I did, so they sold my set to them and now I have to wait for a new set. How does that even make sense? Whoever this individual is lives closer so I have to wait for a new set but I ALREADY PAID FOR MY SET. Next, my bedroom set is supposed to be delivered this Saturday the 26th. I never received a call so I had to contact Ashley's to find out my order has been pushed back until January 8th. Mind you, I've already waited two weeks for my bedroom set now they're tell me to wait an additional two weeks. What makes it so bad is at first I was told my order was arriving on time, then I was told "Oh wait, your bed is missing a rail, you'll have to wait until January 8th for delivery. THIS IS RIDICULOUS! What exactly am I supposed to sleep on while I wait for my bedroom set? Why wasn't I contacted? I called and spoke to a supervisor by the name of NORLENE which was not any help because she could not get my order correct. She gave me THREE different delivery dates which weren't even my order and when told it wasn't she tried to argue me down stating "Well this is what the computer shows". I know what I purchased. I find it very interesting that the only African American family in the store that day (Myself and my Family) have to deal with both my orders being sold to someone else, not being contacted about my order, and the careless nonchalant attitude of the supervisor. I love Ashley's furniture and I am disappointed that I have to deal with this lack of customer service. I was not offered a refund or the opportunity to exchange the set out. All I was told by Norlene is that I can go to the store to exchange it but it won't be for a set that's the same price as the set I already paid for, and if I want a refund it'll take 7-10 days...seriously?! That's about how long it's going to take for my furniture to be delivered. I DO NOT RECOMMEND COMING HERE. It's always some half a** thought out policy they try to use as an excuse to not fulfill their end of business.

Joselynn Hoyos-Mottler

Dec 08, 2020

I would give this a 0 star if I could. I’ve been dealing with Ashley Furniture since September trying to get my order correct. We picked up a tv stand damaged and informed the manager at the Montclair office the next day. I was told to call the warehouse and exchange my product for a new one. So I called the warehouse and they informed me they DONT do that and I have to put in a request for a technician to come to my house, look at the product, and send in another request for a delivery of the damaged product. I went back in to speak to the manager at Ashley’s Montclair and he acted as if he didn’t know that was the “new” policy. He told us to email him pictures (which we did) and he personally will request someone to deliver a whole new tv stand and to wait a week. We waited a week and a half and heard nothing from anyone. I went back to speak to someone again and they found no request for our item in their computer. So they scheduled a technician to come to our house and look at the item. It took 3 weeks for a technician to come, he looked at the damaged part and ordered a new part. In a week we got a delivery for the WRONG part. I have left multiple emails and messages and have not heard from anyone. It’s been almost 2 weeks. Since September I probably left about 12 + phone voicemails and 9 emails. Oh and when I asked about getting a refund back in October they told me that their policy is to NOT GIVE REFUNDS. If I would’ve known all of this before hand I would’ve never shopped here. GO ANYWHERE ELSE. UPDATE: Still have not received my furniture piece. They texted me 5 times and called me yesterday to confirm my address, they had the wrong address ( I UPDATED IT 5 times ALREADY) and got a text today saying they delivered it to my old address. I literally spoke to someone yesterday and she told me she would update it and apologized that the last 4 people I told didn’t update it. So now I’m waiting for them to contact the driver and see if he can drive 20 min to my address to bring me my order that I’ve been waiting on since SEPTEMBER. DO NOT BUY FROM HERE.

apo junior koftekian

Nov 10, 2020

STEER CLEAR OF THIS PLACE. DO NOT SHOP HERE. I will never shop at any Ashley’s location again. Leonard W. was my sales rep. We have been waiting 3 months for our furniture to be delivered. Due to the pandemic, the original wait time we were scheduled for (about a month and a half) seemed okay. That being said, we have been rescheduled for different parts of our delivery about a dozen times, been given promise that were never fulfilled (deliveries being scheduled, notes being made, repair tickets being written, and order errors made by staff to be corrected). None of these have been fulfilled. After our first couple delivery dates were pushed back, they guaranteed that everything we purchased was part of the delivery- it was not. They broke the foundation for our bed the day of delivery, but didn’t mention it to anyone, so it wasn’t part of the partial delivery that arrived at my home. One of the chairs we received with our dining set had a tear in the fabric. They completely forgot about the 4 other chairs that were part of the dining set and were confused as to why I expected the chairs despite the fact that it was on the order. I called customer service before they left, and they promised me a new foundation was being sent out in 2 days time (this was a lie to get me off the phone). They did, however, make a ticket for the tear in the fabric- but after nearly a month, there’s still no resolution. As for the 4 missing chairs? We have been rescheduled for those 7 different times, the foundation was promised to us 3 different times (and currently all departments are pointing fingers at each other and no one knows how I’m supposed to get it), the chairs just got pushed back once more today as I was writing this warning. After 2 dozen phone calls, physically driving out to this location 3 times for answers since we keep getting ignored over the phone (90 miles roundtrip each time), and multiple attempts to use their chat features (where we also repeatedly get ignored once we begin to voice a complaint) we have had enough. Ashley’s is not a reliable furniture store and you should avoid them at all costs. DO NOT give them your money. Once they have it, you will never receive what you paid for.

Kira V.

Sep 18, 2020

My boyfriend and I went into the store hoping to furnish our first apartment. We found some amazing couches and love seats. It was all going well until about half way into the trip.1. A family came in behind us also looking, although they decided to not buy anything, they thanked the sales associates and left. After they left, The associates up front IMMEDIATELY began bad mouthing them. Calling them "broke dreamers", "waste of time", and many other rude comments that were loud enough that we could hear from in the middle of the store. We ended up buying a love seat that was on sale for $500. Because of covid, it would take a month to receive, we totally understood and made the payment in cash (this is important for later.) The lady that helped us was a little snippy and rude but we chalked it up to her just having a bad day, or her being tired. We both get it, we work with the public. About 15 days later we found a love seat that was cheaper at another store, so we went in and cancelled the order. They said that since it was in cash they would have to send the refund to corporate in Wisconsin and it would take a maximum of 15 days until we RECIEVED it in the mail. ( also important for later) It was annoying but we said "ok" and left. We waited, and waited, and waited..... and still waited for 45 days, and still no letter. We had called the store several times and no one would answer. Leave voicmails, and no one would call us back. We eventually went into the store to ask what happened and why we hadn't received or refund, and the same lady helped me. With a fake "oops" look on her face she said that she must have submitted it but nothing went through ‍. "My mistake" is what I got in response. She said she would email corporate and hopefully I will receive it in 5-7 days. The furniture is beautiful and comfortable, but from the people that helped us, it ruined the store for me and once I get the refund that is over 45 days past due, I don't plan on going back.

J Chavez

Sep 17, 2020

Save yourself the hassles and headaches by NOT shopping at this store! They'll take your money in a flash but if you need to return anything, you're out of luck. Go to another store like Living Spaces, Mathis Brothers, or a small Mom & Pop furniture store instead. Heck even a yard sale! We bought a four piece entertainment center. Each piece was charged as an individual item since you could buy any of the pieces that you wanted. The salesman (Chris) was quick to ring us up and sign the receipt. The set was delivered a few weeks later. Once I assembled the first three parts, we realized we didn't need the fourth piece. We never opened the box for that part. I called customer service and the Rep gave me a return claim number and said someone would call back within 24-48 hours to arrange to have it picked up. Six days later I called back since we never got a call. I left a message since I was on eternal hold. Never got a call back that time either. Two days later, I called customer service again and this Rep said I needed to call the store I purchased it from. I called the store only to be on eternal hold again. I called the original salesman and told him the situation. He said he would look into and get back to me. Three days later I sent him a message asking for an update and he didn't reply. Four days later I called the store and asked to speak to the manager and was placed on hold. Fifteen minutes later I heard the phone get picked up and then I was hung up on. I ended up driving to the store to return the piece. The Rep I spoke to said they didn't accept returns. I told her we were never told about this return policy. I explained everything to her and she said that the back of the receipt "contract" explained their return policy and said when I signed and initialed the receipt, I was acknowledging that I had read the entire contract. This contract is the typical tiny font with a ton of words crammed onto a standard sheet of paper. This Rep told me only "Corporate" could authorize a return and they rarely authorize returns. When I asked to speak to the manager, she said he wouldn't be able to help me since that was the store policy. Seems like they just blow everyone off that tries to return anything. While I was waiting at the store to talk to a Rep, there was another customer ahead of me who was told the same thing I was told. Unfortunately this Ashley Store only cares about getting your money and nothing else. We will never shop at any of their stores again.

Kira V.

Sep 17, 2020

My boyfriend and I went into the store hoping to furnish our first apartment. We found some amazing couches and love seats. It was all going well until about half way into the trip. 1. A family came in behind us also looking, although they decided to not buy anything, they thanked the sales associates and left. After they left, The associates up front IMMEDIATELY began bad mouthing them. Calling them "broke dreamers", "waste of time", and many other rude comments that were loud enough that we could hear from in the middle of the store. We ended up buying a love seat that was on sale for $500. Because of covid, it would take a month to receive, we totally understood and made the payment in cash (this is important for later.) The lady that helped us was a little snippy and rude but we chalked it up to her just having a bad day, or her being tired. We both get it, we work with the public. About 15 days later we found a love seat that was cheaper at another store, so we went in and cancelled the order. They said that since it was in cash they would have to send the refund to corporate in Wisconsin and it would take a maximum of 15 days until we RECIEVED it in the mail. ( also important for later) It was annoying but we said "ok" and left. We waited, and waited, and waited..... and still waited for 45 days, and still no letter. We had called the store several times and no one would answer. Leave voicmails, and no one would call us back. We eventually went into the store to ask what happened and why we hadn't received or refund, and the same lady helped me. With a fake "oops" look on her face she said that she must have submitted it but nothing went through ‍. "My mistake" is what I got in response. She said she would email corporate and hopefully I will receive it in 5-7 days. The furniture is beautiful and comfortable, but from the people that helped us, it ruined the store for me and once I get the refund that is over 45 days past due, I don't plan on going back.

Anne C.

Sep 17, 2020

Save yourself the hassles and headaches by NOT shopping at this store! They'll take your money in a flash but if you need to return anything, you're out of luck. Go to another store like Living Spaces, Mathis Brothers, or a small Mom & Pop furniture store instead. Heck even a yard sale! We bought a four piece entertainment center. Each piece was charged as an individual item since you could buy any of the pieces that you wanted. The salesman (Chris) was quick to ring us up and sign the receipt. The set was delivered a few weeks later. Once I assembled the first three parts, we realized we didn't need the fourth piece. We never opened the box for that part. I called customer service and the Rep gave me a return claim number and said someone would call back within 24-48 hours to arrange to have it picked up. Six days later I called back since we never got a call. I left a message since I was on eternal hold. Never got a call back that time either. Two days later, I called customer service again and this Rep said I needed to call the store I purchased it from. I called the store only to be on eternal hold again. I called the original salesman and told him the situation. He said he would look into and get back to me. Three days later I sent him a message asking for an update and he didn't reply. Four days later I called the store and asked to speak to the manager and was placed on hold. Fifteen minutes later I heard the phone get picked up and then I was hung up on. I ended up driving to the store to return the piece. The Rep I spoke to said they didn't accept returns. I told her we were never told about this return policy. I explained everything to her and she said that the back of the receipt "contract" explained their return policy and said when I signed and initialed the receipt, I was acknowledging that I had read the entire contract. This contract is the typical tiny font with a ton of words crammed onto a standard sheet of paper. This Rep told me only "Corporate" could authorize a return and they rarely authorize returns. When I asked to speak to the manager, she said he wouldn't be able to help me since that was the store policy. Seems like they just blow everyone off that tries to return anything. While I was waiting at the store to talk to a Rep, there was another customer ahead of me who was told the same thing I was told a few minutes later. Unfortunately this Ashley Store only cares about getting your money and nothing else. We will never shop at any of their stores again.

Joanne B.

Jul 22, 2020

We went in looking for couches, this was our second stop . When we were ready to decide , Samantha helped us out. Very nice and with the help of manager Shawn We purchased a real nice sectional. They both were kind , patient and we were treated well. Thank You both again and we can't wait to see our new sectional in our UPDATE 6/26... we had our couches delivered yesterday... after about 20 min of the drivers leaving one of our recliners wouldn't close.... called the he called from earlier no answer.. several times. It was after 7 so the stores were closed. My husband and I have been trying to get a hold of someone and still haven't. They want us to leave message.. even the damn online chat "bot" is no help. When your purchasing its "yes give us a call if any problem" ...... what good is that if you can't get a hold of anyone!! Can't get a hold of Samantha either 7/22/2020We finally had a replacement delivered yesterday 7/21/2020..... William the delivery guy tried the recliner sitting in it.... SAME PROBLEM occurred!!! Made a loud clicking noise when reclining and did not close all the way!! He called CS couldn't get a hold of anyone , called his dispatch and spoke with a Michelle who spoke with me and offered to try again to replace it , "3 rd times a charm " is what she said or I can reselect , I chose to reselect.... she stated I would be getting a call within 5 minutes to discuss that. Mayra called from CS and stated since I accepted it a tech would have to come out.... I said NO! I want to reselect, asked to speak with her manager or Jorge from Montclair.... she called the store and stated he was unavailable but will call me between 4-4:30, I asked who did she speak with ? She didn't get a name but told me to expect a call. I said I hope who ever you spoke with gives him the message and I do get a call back! Again mayra states you will. STILL have NOT heard from Jorge!! As I'm typing this I'm on hold with Ceecee in CS trying to get a hold of the Montclair store...Original purchase date 6/20/2020--- HORRIBLE CS at Ashley! Don't waist your $ with them!!! 0 Stars!!!

David Q.

Jun 25, 2020

We moved into an new place and wanted to get new furniture for our living room. After much thought we went ahead and purchased their "Managers Special". Which consists of Sofa, Love Seat, Coffee Table, 2 End Tables, 2 Lamps, 5 Pice Pice Accessory Set a Throw Blanket and a Carpet. A great deal right? We paid cash on the spot! Due to COVID-19 we spent around 3 hours looking because every time we found a Sofa we liked they didn't have the right Love Seat, it would take 6-8 weeks to get it. Finally settled on the managers special which was only 1 type of Sofa & Love Seat, no substitutions. AFTER we paid then they explained to us that their drivers would only deliver Sofa& Love and that the rest of the items would be delivered via UPS by a 3rd party fulfillment company! We like what the heck. We already paid and apparently they don't keep anything stocked at their store location. Sofa & Love East was delivered when they said, ok cool right? The lamps were delivered around 2 weeks later, we'll they did state that, so ok. Along with the lamps was supposed to be delivered everything else. So we had given them very specific shipping instructions on how to enter the gated community. That was never given to the UPS driver and of course (because our residence was a new building) the UPS driver sent it back to the shipper because he didn't recognize the address and it didn't show up on google maps. They also did not forward our phone number to UPS to call us. It ends ups going to the retail store and I have to go pick it up myself. After I picked up I realized that there was a area carpet still not delivered. Well for the last 2 weeks we've called at least 6 times trying to speak to customer service with no luck getting thru. Their customer service is the worst I have ever experienced! Every time I called I had to wait on hold at least an hour to an hour and a half just to talk to someone, even if I got thru. Then if I actually spoke to someone they would put me on hold and disconnect the call. VERY FRUSTRATING! So finally I go to the retail store I purchased everything and got the run around of course! They said that other than the Sofa and Love Seat everything else is delivered by a 3rd party company and that they don't know how their system works! So I asked to speak to a manager (who happened to be sitting next to here dealing with another complaint) and he said that because of COVID-19 they are understaffed and behind on everything. Which It would have been a good thing to know before we purchased everything. What I didn't like is that instead of empathy all I got was excuses and that the delivery dates are estimates and that they are not obligated to have to communicate with their paid customers as to when we can receive the items we purchased. He said that was on the receipt, which is not true the receipt has actual delivery dates that I would be receiving everything 4 weeks ago. Not happy at all with their customer service skills or lack of. This was the 1st time going to Ashley and will be the last time due to how they handle the customers after the sale.

N Franklin

Jan 22, 2020

If I could give zero stars I would, because I believe that the General Manager, Jorge was implicitly biased towards me when providing me customer service. I walked into his store today excited about utilizing my gift card for being a loyal customers of Ashley Furniture stores. I wanted to utilize my gift card and take advantage of the price match option but was not allowed to. I was told that only the manager (Jorge) could apply the gift card and the price match to my purchase by a nice sales rep by the name of Velma. The general manager "Jorge" walked over and barely greeted me. Usually, Ashley associate greet you with a handshake. That is the professional ones. Anyway, Jorge came over rudely saying that they only do price matches for Mathis Brothers and Levits. Confused, I asked him why? Because in my mind they are always more expensive than any furniture store in the country. Anyway, he said that I could only do price matches online, but if I choose that option I would not be able to use my gift card. He then went on to ask me in a condescending way if I know which size bar stool I needed to avoid a return in the future because most customers get confused as to the height they need and have to return it anyway. I was really irritated by this time and just ready to make the purchase without losing my patience with the managers poor customer service skills. Jorge rudely in his monotone and joker-ish condescending smile quoted me the same price without any other options, and he said, " well you can look for a more affordable bar stool if you like". I said I will just shop around. I felt so belittled I explained to I did not appreciate his approach, it was very rude because I had already done my research, my items were already in the shopping cart. All they had to do was show me how to get the price match and take my gifts cards and allow me to pay the difference; whatever it was. The manager looked over at me and smiled. I got the customer service number from the rep instead, left the store again, and decided to reach out to corporate office but after an hour on hold and being hung up on. I tried to explain that that I did not come to argue or debate only to do business. I told him to please not judge me by the way I look I am not stupid. He went on to say that it is store policy. when I asked Jorge to see the policy, he said it does not exist and told me I cannot use the gift card anyway because they are not to be used with promotions. I asked him to show me where it says that otherwise he can't tell me that. He walked over to show me the back of the card which says, not to be used for promotions. I said then why did the other store allow it yesterday, and he said, "go talk to them about it and walked away". Three trips to this Ashley's and now I know why the parking lot is empty. The gift cards were given to me from two separate purchases over $1500; one happened to be yesterday. JORGE did not help. This manager is biased towards me because he treated me unfairly for no good reason; assuming everything about me that was total the opposite. all the reps in the store seemed fearful, clueless, and unhelpful. They all just sat around and talked on their phones with fake smiles with little to no eye contact; weird actually. This was a horrible experience. Then to top it all off the price match item just went up and now the same chairs are $50.00 more. Ugh!!! I am going to file a discrimination complaint because why else would he refuse to help me? The policy says nothing about what he was saying and or doing to make him refuse to assist me with my price match and gift cards, even his employees would not help me. I am sure it is because they are afraid of Jorge's insensitive mannerisms . Velma was nice and she tried to help me. However, she could not do anything without having to call for Jorges' poor assistance. So sad!! She lost a sale and he lost a great review. Unfortunately, I have no photos to show because he did not assist me to buy anything.

Natonia F.

Jan 21, 2020

If I could give zero stars I would, because I believe that the General Manager, Jorge was implicitly biased towards me when providing me customer service. I walked into his store today excited about utilizing my gift card for being a loyal customers of Ashley Furniture stores. I wanted to utilize my gift card and take advantage of the price match option but was not allowed to. I was told that only the manager (Jorge) could apply the gift card and the price match to my purchase by a nice sales rep by the name of Velma. The general manager "Jorge" walked over and barely greeted me. Usually, Ashley associate greet you with a handshake. That is the professional ones. Anyway, Jorge came over rudely saying that they only do price matches for Mathis Brothers and Levits. Confused, I asked him why? Because in my mind they are always more expensive than any furniture store in the country. Anyway, he said that I could only do price matches online, but if I choose that option I would not be able to use my gift card. He then went on to ask me in a condescending way if I know which size bar stool I needed to avoid a return in the future because most customers get confused as to the height they need and have to return it anyway. I was really irritated by this time and just ready to make the purchase without losing my patience with the managers poor customer service skills. While I was finishing up with his associate Velman I explained to her that I was not intending to spend that much on the chairs. She called the manager over again, and Jorge rudely in his monotone and joker-ish condescending smile quoted me the same price without any other options, and he said, " well you can look for a more affordable bar stool if you like". I said I will just shop around. Velma offered for me to come back and see her at 5 pm, after he he walked away. I felt so belittled I explained to her I did not appreciate his approach, it was very rude because I had already done my research, my items were already in the shopping cart. All they had to do was show me how to get the price match and take my gifts cards and allow me to pay the difference; whatever it was. I came back at 5pm, and spoke to another sales rep and they said that they do price match and they could show me how to do it online. Confused, I said why did your manager turn me away earlier? They were not sure. The manager looked over at me and smiled. I got the customer service number from the rep instead, left the store again, and decided to reach out to corporate office but after an hour on hold and being hung up on. I went back to the store to speak to the manager and asked him why did he tell me they do not do price matches when the website guarantee price matches and it says nothing about not accepting gift cards. I tried to explain that that I did not come to argue or debate only to do business. I done my research and it is his job to assist me. I told him to please not judge me by the way I look I am not stupid. He went on to say that it is store policy. when I asked Jorge to see the policy, he said it does not exist and told me I cannot use the gift card anyway because they are not to be used with promotions. I asked him to show me where it says that otherwise he can't tell me that. He walked over to show me the back of the card which says, not to be used for promotions. I said then why did the other store allow it yesterday, and he said, "go talk to them about it and walked away". Three trips to this Ashley's and now I know why the parking lot is empty. Many other things were said Jorge while he assumed I did not know what I was doing, and that I could not afford the bar stools when all I was trying to do was get them to honor the price match and utilize the gift cards that were given to me from two separate purchases over $1500; one happened to be yesterday. JORGE did not help. This manager is biased towards me because he treated me unfairly for no good reason; assuming everything about me that was total the opposite. all the reps in the store seemed fearful, clueless, and unhelpful. They all just sat around and talked on their phones with fake smiles with little to no eye contact; weird actually. This was a horrible experience. Then to top it all off the price match item just went up and now the same chairs are $50.00 more. Ugh!!! I am going to file a discrimination complaint because why else would he refuse to help me? The policy says nothing about what he was saying and or doing to make him refuse to assist me with my price match and gift cards, even his employees would not help me. I am sure it is because they are afraid of Jorge's insensitive mannerisms . Velma was nice and she tried to help me. However, she could not do anything without having to call for Jorges' poor assistance. So sad!! She lost a sale and he lost a great review. Unfortunately, I have no photos to show because he did not assist me to buy anything.

Sean Celik

Jan 10, 2020

I am at a complete loss for words with the inexcusable broken promises Ashley's furniture has given for a customer who spent over $5,000 to furnish a home. Our first delivery was over a month ago; within that first delivery we received 2 wobbly barstools, 1 wobbly chair and a defective bookcase. The delivery team let us know that they scheduled technicians to go out and repair the defective items since they would not replace them even though we bought them brand new...I patiently waited a few days for the repair team to come out and no one showed up. I called the customer service department and they didn't know why the repair crew didn't show up - so, we scheduled for a second time, and guess what? No one showed up again. The third time around I went directly into the store (thinking it would make a difference) and had them schedule the repair team to come out again; guess what? No one showed up...3 strikes and I'm out, I guess? I took 2 days off of work (the first time I was luckily scheduled off) to wait for repairs of furniture that I paid my hard earned money for. I got off the phone with their customer service department about 30 minutes before I started this review. They apologized and offered me a 100 dollar gift card and a request to try to get the defective products replaced. I asked to speak to a supervisor and unfortunately there wasn't one available. The customer service agent assured that I will be getting a call the next day (I am not hopeful). I have spent an average of 30 minutes each time I called their customer service department just to speak to someone. When you add up the amount of times I went into the store to correct errors on charges, price matching their own website, waiting for the repair team who never showed up 3 times now, and the time I've spent either waiting to speak to someone over the phone or actually being on the phone with them, it would make any consumer sick. Your move, Ashley's. Make this right. Update on 1/7/2020 - They claimed they were going to replace the defective items and have them delivered on December 27---That same day I get a text stating that the merchandise went on back order... That's over 2 months of waiting and still not sure if the merchandise will be back ordered again.... All these issues and they are supposed to give me a 150 dollar gift card for the troubles... Definitely not worth it. A company this big should do more for their mess ups...not try to cover it with a small gift card. Update : January 10th - they have no explanation of why our bookcase was missing in the delivery... My wife took down all of the stuff we had on the defective one and now she has to put it all back, again. The 2 out of the 3 chairs they tried to deliver were more wobbly then the 2 we had....another failed delivery. Something is wrong with this company and we are sick and tired of the inconvenience.

Ashley K.

Dec 30, 2019

Never again will I buy anything from this location yet alone the company itself. Lety seems to say whatever sweetens up the deal to make the sale especially if we add the 5 year warranty which came along with " if there is anything wrong, you can send it back and we will replace it" Well it turns out that it doesn't work that way. I bought my parents a new dining table set for Christmas and upon delivery I told the delivery guy that there were chips, scratches, dents, and staining issues with all of the chairs and table and they told me 72 hours to make a complaint. Once they left I received a phone call from Ashley's furniture asking how the delivery went and told them that all of the pieces have issues and was told that they would send out a tech to fix the issues. The tech comes a week later and starts to examine everything and said that I have received a bad set and that some of the items might be repairable but if it doesn't match the floor model when he is done then it would be replaced or I can just deny the tech service and go thru customer service to have a new set delivered. So I denied the service and received another phone call fRom Ashley's furniture trying to convince me to let the tech fix everything. With spending almost $2000 on the dining set, and every piece having an issue I feel like the whole set should be replaced, not repaired. So then I was transferred over to a manager and was told that I was supposed to deny the delivery from day 1 so they can not replace it. I told him that no one told me that and if I would've known I would've sent the set back because of how horrible the pieces looked and was told that there was nothing else that they could do. So I bring up what Lety said about taking it back and I was told it doesn't work like that and we go back and forth in an argument and I was hung up on after a "have a good day" statement. I called customer service and Ruth seemed to be on top of if. The tech had already submitted some of the pictures and she told me that some of the issues are not repairable and that I should just receive a whole new set and that she will work on this for me. It's been almost 1 month later since the day of delivery and I have herd nothing back and here I am on hold for 40 minutes with customer service. NEVER AGAIN!!!!!!

Andrea S.

Dec 22, 2019

Stay away from this place! Abeer (middle eastern) the associate whom luckily helped me purchase without doing the work since I wanted the sale from Black Friday happened to help me since she was the first person on the floor. She did more talking than work, very hard to understand and had to repeat myself over and over. I had to rush the order since my baby had to be babysat before my husband left for work. She took care of everything but I wanted the delivery sooner. I had no choice but to get the items delivered on the 21st , I wanted it sooner I'll keep expressing . As the items came on the 21st, we find out we are missing the rails. It turned out she forgot to add it on to the order. I tried to reach out to customer service to speak to a manager and waited until I can speak to him/ her. Seems like he/ she didn't want to talk to me since Abeer ended up calling me and hung up on me after her last "statement" of getting my rails on the 28th and "happy holidays". So due to this, my guest will have to sleep on the floor. What a good way to ruin Christmas! I will never go back to this location again! I should've found a better rep. They definitely lost a valued customer who spends more than $1k every 6 months buying furnitures for the new house. They also need a better manager (after reading through these yelp reviews) I made a mistake going to the location, the manager should be someone who I can actually talk to the customer and not through his/ her associates! Should be 0 stars !!! Btw Abeer offered me $200 gift card to pick up the part (go out my way) but when she called me back leaving me a message (when she rudely hung up on me) said "I will send $100". ?!?! So I picked up the rails on the 23rd since "I " had to follow up because no one called me. "I had" to build it myself and stumbled upon the wrong size railing. Omfg !!! Really? I'm very pissed at this point! Will stop by the store and talk to them in person. Yes! At Christmas Eve

Sean C.

Dec 05, 2019

Marina S.

Nov 11, 2019

BUYER BEWARE!! DON'T EVER SHOP AT THE MONTCLAIR STORE! I can't speak for all the employees who work there, but my husband and I had a bad experience with two employees in particular: the store manager Jorge and an employee named Christopher Alonzo. My husband and I recently bought a house and we were very excited to go furniture shopping. Christopher Alonzo was recommended by a friend, so we decided to give Ashley's Furniture a try. Picking out our furniture was a great experience and Christopher answered all of our questions. We purchased over $10,000 in furniture and couldn't wait until it arrived.A week or so passed and our furniture was delivered in 2 different trips. Everything was fine until we saw that too many pieces were ordered for the couch we purchased. Apparently, Christopher ordered 2 extra pieces totaling about $900. We called to say that there was a mistake, and we were told that once we signed the delivery paperwork, the furniture is ours. There are no refunds or exchanges, NO EXCEPTION. WE WERE NEVER TOLD THIS WHEN PURCHASING THE FURNITURE. Christopher and I were going back and forth via telephone of how to fix the situation. The couch was way too big for our loft. I inquired about store credit and Christopher said that option was not available. After communicating on the phone with Christopher for two weeks trying to find a solution (which became very frustrating), he came back to tell me that his manager is going to give us the cost of the couch in gift cards. What else were we to do? So, I went to the store and met with Jorge the store manager who apologized for the mixup and gave me 9 $100 gift cards. He said I can come back and use them at any time. Now, 5 months later, my husband and I see a piece of furniture that we really like and now we want to use the gift cards to purchase it. My husband went to the store today and Jorge, the store manager came at him with an attitude telling him that the gift cards can only be used ONE AT A TIME and cannot be used on anything that is on sale. 5 months ago, when I was handed the gift cards, Jorge PURPOSELY DID NOT tell me about the gift card limitations. How DECEITFUL is that? Today at the store, my husband told Jorge that I was never informed of the card limitations. Jorge's response? "YOU SHOULD HAVE READ THE BACK OF THE CARDS". We will NEVER do business at Ashley's Furniture AGAIN! I'd rather spend my hard earned money to retailers who are honest and care for their customers.

Antonio M.

May 09, 2019

My first review on Yelp and it's not a good one. I've had bad experiences with customer service before but this one takes the cake. I had worked with salesman Chris Alonzo and at first he was a nice guy. He really showed me that he was there and willing to help at all times. I came in to buy a rug for my apartment, just a single rug. Chris assured me that the rug was definitely in stock so I completed my paperwork and that was it. 3 days later I got a call from him saying that the rug was not in stock and that I would have to wait 3 weeks. After 3 weeks I had to follow up with him, as he did not follow up with me, and he tells me that the rug is now in stock and that it would be delivered in 1 week. So that's 4 weeks I had to wait. The day the rug was supposed to arrive, I never received a call from their warehouse, which should have called me on the day of delivery. Nobody ever called! I then try to reach out to Chris and he doesn't answer any of my calls nor does he reply to my text messages. This continues on. So I then go back to the store to speak to Jorge the manager. This guy is so rude and he doesn't show sympathy for my situation and asks me if I want to cancel the order. What kind of service is that? I didn't even think about cancelling my order as I really wanted the rug. I also complained to him about Chris and he just nods and doesn't reply. This guy is a terrible manager. So I left the store. About 2 days later, Chris finally gets back to me to ask how I'm liking the rug. I told him that I never received the rug and that I left him several messages and texts that I didn't get the rug. Of course he tells me he never received my messages or my texts. I ask him to check on the rug and he tells me that the rug was on back order and would be available in a week. What?!?? I eventually get the rug in 2 weeks! I ultimately got my rug after about 2 months of waiting! In conclusion, please do not work with these people. The reviews here on Yelp clearly states how bad their customer service is. And please if you really must purchase from here, do now work with Chris Alonzo. He may seem nice and helpful, but he truly isn't. Once he sells you a product he doesn't care about you anymore and he'll move on to his next victim. Also, if you pay attention to the reviews on here that praise Chris, these reviews are fake and are submitted by his friends and colleagues. They don't give much detail to their review and just focus on Chris. That's the oldest trick in the book. Don't be fooled! Take your business elsewhere. There's a reason why they have 3 stars out of 5.

Ben F.

May 08, 2019

Horrible, terrible, horrendous, worst customer service. They are all very, very, very eager to sell but not help address any issues. I am just blown away by the amount of negative feedback they have and I agree with all of them. This place should be avoided!!! HOW CAN YOU POSSIBLY SELL SOMETHING THAT IS DISCONTINUED?!??!?! My wife and I came in to purchase furniture for our new home because after shopping around, they had the best deals. Especially after buying a Tempur-Pedic, they agree to throw in our dining room set for "free". Our purchase was a huge purchase as we bought furniture for our whole house and we decided to get everything from one place. Never have I ever been to a furniture place quite like this where you can haggle, but I guess that's how they make their sales. We ended up getting our couch, bed set, mattress, bedroom furniture, and dining room set from here. First, the delivery scheduling was absolutely horrible. They said our mattress would be delivered on a Saturday, but I get a text message to confirm my delivery for a Monday. Confused as I was, I called and they said that they made a mistake. They were going to deliver the furniture on that Saturday and to just ignore the text. Ok. . . well the mattress did arrive but not until 11:30PM on that Saturday because they "got lost and went to Victorville" when we're located near North Fontana. Yeah. . that expression you have on your face is the same as the other people that I tell. Second, we get our couch (partial) and bed set and bedroom furniture delivered with no problem. Everything was good. Delivered, signed, done. Thirdly, I get a mysterious phone call saying the piece of the couch that was missing was discontinued. Angrily, I called the customer service phone line to see what was going on. She said "oh we made a mistake and they just gave me a number to call and to pass the message. " What kind of S. . . ? Anyway, I decided to check in on our dining room set since I was already on the line and waited 15 minutes to see the status since it was "backordered". She tells me this is the piece that was discontinued. When we bought this set, the salesperson told us this is a new item which is why they don't have it in stock yet, now it's discontinued? So you guys never even made this thing then. . . . So I decided to take off work early and go to the store with my wife to check on the dining room table. The manager (Jorge) seemed like an imbecile and didn't even know how to take care of things. This is when I realized this place is very disorganized and poorly managed. So we go and pick a new table and he offered to refund the difference to our card because the one we ended up going with was cheaper. We asked him "well how is that helping us?" You're not giving us anything for our inconvenience when this is your fault. He offered to give us a $200 gift, and we declined. We don't want to have to deal with this whole thing again after all our furniture is delivered. Why the F. . . would we want your gift card? After all, he decided to credit us an extra $200 to our card, but we felt that still wasn't enough for our inconvenience as we had designed everything according to the color of the table. Now we're going to have mismatched items. Now we are just hoping the rest of our furniture gets delivered with no issues. Poor, poor, poor customer service. I am a person who never makes a scene over these things, but Ashley's needs to figure some other thing out because it seems to me like they have a lot of angry and misinformed customers.

Yuwen L.

Apr 18, 2019

I wish I had read reviews prior to my visit to this store. What other people said about their poor customer service is true. If you want to get an unexpected credit card and sarcastic text messages from your salesperson, this place is for you. I went to this store to look for furniture for my new apartment last week. I stopped by the store two times. The salesperson I met was F, who greeted me at the door, trying to know me and my needs. I spent one hour or so to look around and tried the sofa and mattress. To avoid shopping with impulse, I usually took pictures and pondered which sets I should buy outside the store. I told F about it, he was okay with that. Compared to other salespersons at the store, F's attitude was nice and seemed to be sincere. I am aware that salespersons make commissions, so I thought why not F? Three days later, after I decided what I want, I visited the store again. I spent an hour to choose every item in the living room package, and before I negotiate the price, I wanted to make sure if they have installment options. So I asked if there is any financing available. F pointed at a machine, and said: "You can apply there. " Apply for WHAT? He did not mention it. I thought it was like what you do in auto dealers: Type your info and run some soft credit check for installments. Little did I know, after I finished the application, I got a receipt stating "Congratulations! You are a Synchrony Bank credit card holder!" I ended up applying for their store credit card!!! Who the hell needs that credit card?! My credit score dropped from 791 to 722 thanks to that dang credit card. It's akin to fraud to me. F clearly knew I am a foreigner and did not explain explicitly. I did not hear any single word of "credit card" at all. After that stupid credit card application, F approached and told me I can get a better discount with that credit card. It was 30 minutes before the store closed, and he just wanted to go home, so he asked me to come back again this week. Pretty funny, obviously he did not want to do the business. And coming back? Oh, thanks but no thanks. I did not show up at the store but I did kindly text him that I was not going there at 5:30 pm yesterday, in case he wondered. And guess what? I received his very sarcastic messages at 9:30 pm, saying I wasted his 7 hours. I swear I only spent no more than 3 hours in total for the two visits. Is that even professional? It is definitely NOT PROFESSIONAL for a salesperson to text like that from my experience in the U. S. and overseas. Granted, I did not decide quickly enough, but he can't blame me on the time spent on choosing. Large furniture, after all, is not something I would buy every year. Waiting for decision making was also part of his job! According to his messages, he is proud of his customer service in the field of sales for 10 years. I partially agree he was relatively nice among his colleagues. I would have made the deal if F did not screw up on the credit card application, and if he could have been more honest and not trying to fool foreigners. I cherish my established credit scores just as much as anyone does. And I certainly do not want to receive ironic messages at night, showing me how he cannot recognize why he lost a customer. This store has already lost my trust. I will never buy any piece of furniture there.

Vanessa M.

Mar 16, 2019

My mother has purchased from them in the past, and has recently relocated. We visited again to purchase a complete living room and dining room. The shopping experience was nice, Leticia was helpful and due to time restraints on our visit, she assisted us quickly and professionally. We expressed our urgent needs and avoided any pieces that were going to be on backorder. Upon finalizing the order we were told everything was in stock, and would deliver on 3/13. She had to run to the customer service desk and then returned with receipts and we were on our way. The delivery went well, except three pieces were missing. We reviewed the Invoice and sure enough, there was an additional sales order for those pieces. Shame on me for trusting Leticia. The delivery guys advised me to speak to Customer Service. After holding for 30 minutes, Peggy assisted my call. She had no reference to my missing pieces on her end and had to call the store. Turns out the additional pieces were backordered until 3/31! Peggy lets me know that I can cancel the additional pieces at no penalty to me and all I had to do was call the store. I call the store and state my situation, no apology for the inconvenience, no empathy shown, instead the girl (who was being coached by someone else, because I could clearly hear her) tells me the pieces were backordered at the time of sale, so essentially I should have known, and in order to cancel, my mother would need to go into the store since it was financed. I proceed to ask for a manager because this was not shared with me by Peggy the previous CS two I spoke to. "Sure, my lead is right here and she will tell you the same thing" was her response. After holding for 5 more minutes (even though the lead was right next to her), "the lead" Samantha comes on the line and again, shows no understanding or empathy, and states the same spewl. I proceeded to tell her how inconvenient it is for me to travel 20 miles to cancel the pieces, that the store failed to tell me were on backorder, and Samantha had the nerve to correct me and say well you don't have to come, your Mom does. My mother is 70 years old, and I have to do everything with her, so the smart ass remarks were not needed and was so condescending. I asked to speak to her manager and she basically told me there was no one else to speak to. I asked for a district manager and she said they had to follow corporate policy and could not speak to me. As little as my request may have been, it's terrible that no one could empathize and see what could be done to accommodate our requests. MY MOTHER and I will be visiting the store in person, to cancel the additional pieces, and if it weren't for my Mother needing furniture, I would cancel the whole order just for the bad post sale service. They're lucky I'm not filing a claim for my scratched walls, and the repairs it will take to correct them. Sorry to Cassandra who called to see how delivery went, after all the bad experiences, I wasn't to pleasant to her, and it wasn't her fault. Update; drove 20 miles to the store so I could cancel the order as required and it turns out Samantha canceled the order after all. Terrible service! The girl at the customer service desk was nice and tried to make up for it by providing a $100 gift card, but the gift card could only be used in store, so thanks but no thanks! Lost a customer for good!

Vanessa M.

Mar 14, 2019

Nicole B.

Feb 25, 2019

We stopped into Ashley HomeStore looking to spend some of our tax refund on the Sunday before Presidents' Day because we wanted to see if they had any decent sales going on for the holiday. We went looking for some couches but all of the pieces we were slightly interested in were unfortunately not included in any of the sales. Then there was a table and chairs set that really caught my eye that was marked at $899 and I really wanted to know if it would be on sale. The sales lady who was "helping" us (I wish I remembered her name, but she was a petite Hispanic lady with a slight accent) went to check and then came back from who knows where and said it's not included in their sale but that she can give it to us for a small discount. My boyfriend quickly said, "no thanks" and turned to me to say let's go. He was mad and I was sad because I really liked that table. We left the store and on our way home, I went on to the Ashley HomeStore website to daydream about the table and chairs set and low and behold!!! The same set was on the Ashley website listed for $527. 99!!!! AND!! It's on sale from $659. 99 which is the highest that it has ever been!!!!! So I made my purchase online with an additional 15% taken off for the Presidents' Day sale. . So in the end, was it a rip off and did we almost fall victim to some sort of scam ran by the sales team at this store or do they mark up the prices at all Ashley locations?? I don't know but I feel like I dodged a bullet with choosing not to deal with the sales team. But oh did I open up another can of worms. I still have not received any sort of status on my online order. All I know is they took my money and forgot that I ever placed and paid for an order. I have definitely lost all faith in Ashley HomeStore as a brand. I won't be giving them my business ever again after I either get a full refund for the table and chairs which I don't think I'll ever receive or I get my order fulfilled. Either way, I'm definitely going to make sure that as many people as I can reach hear this story, and that reach spreads all over Southern California. Please, learn from my mistake. Don't buy directly from the store and buy at your own risk online too!

Teri Tompkins

Feb 15, 2019

We had a great shopping experience with Maria L. at the Montclair store. She gave us the freedom and time to sit on each couch and checked in with us at appropriate intervals and provided helpful information. Once we decided, she had already done some computer work to set up the sale and we were able to move through it quickly. I would have rated Ashley a five star based on this in-store experience on January 18, 2019. However, delivery experience is an epic FAIL. We were told our furniture would be delivered Sunday, February 10 and to be home all day, so the morning of the delivery day we donated our couch, love seat, and recliner to a local charity. But no one showed from Ashley. I called and they said that they are sorry they never called but that the area rug was back ordered so they decided to delay the delivery of the couch, love seat, chair and ottoman as well. What?! They apologized that they didn't call us to inform us of the back order and agreed to deliver the furniture the following Sunday (2/17). Maria called me on Monday (2/11) to check how our delivery went and upon learning of the problem, arranged for us to receive the couch and love seat on February 15 because she learned that the chair was also back ordered. We were grateful for her intervention and that we would have a place to sit two days sooner. Today is February 15 and no delivery. I called the customer service number on my paperwork. I was told they tried calling my home phone number and they could not leave a voice message on Wednesday 2/13. The polite customer service woman informed me that they tried to call 6:50 pm their time, which was at 4:50 pm our time on February 13. She said it showed on her notes that we did not have a voice machine to leave a message, which is never the case at our home. We always have our voice machine on and it's not full. I went back on our voice machine and caller ID system. We had a call come in at 4:25 pm and another at 6:15 pm, but no message or caller ID from Ashley Furniture. It seems suspicious to me that we didn't get a call (twice!). I reread my paperwork and it clearly states that they will make multiple attempts to call a few days before and will cancel delivery if no answer. We have a Bright IDer and I monitor (but do not answer) home calls (due to excessive telemarketing phone calls). There was no call from Ashley at all. Thus, I write this frustrated review. The earliest they can now deliver our furniture is February 21. I suggested that they might as well deliver it on February 22 since that is when the back ordered chair and rug will be delivered. I'm not confident that they'll be able to link the paperwork between those two orders. I gave them my cell number to text me - but I worry that I'll now receive telemarketing on my cell phone. I asked her to only use it for informing me of the impending delivery. We'll see. Recommendation: Call the number on your paperwork several days before the delivery to confirm even if you don't hear from Ashley. Expect problems. Expect to not sit on your new furniture for a month or more after purchase. I probably will not purchase furniture from Ashley again. They are not proactive with customers. The store and delivery people are not well coordinated. The after sale experience is miserable.

Get alerts about new items, sales and more.

For additional details on the offers on this page, click here to learn more.

0% interest for 72 months‡‡ with select mattress purchases - In-Store Only

On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.

‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.

From our Blog

From our Blog

From our Blog

From our Blog

From our Blog

From our Blog

Ashley Store | Montclair, CA 91763

Store hours

About Ashley

Welcome Home to Ashley Store in Montclair, CA!

Finding the Ashley Store in Montclair, CA

What Are Some New and Trendsetting Products Recently Added?

Ashley's Commitment to Social Responsibility

Customer Service

In-store offers

What our customers say

Find another location

Get alerts about new items, sales and more.