Ashley Store Murrieta, CA

Finding a sofa was quick & easy and Mike was very helpful! My sofa was ordered and delivered within a couple of days.

William M. at the Ashley Murrieta store was extremely helpful and knowledgeable! Would highly recommended him and will definitely be back for more! Thank you William.

Very good experience ! Very assertive to customers needs and wants ! Good job on his perfect service !

Beautiful showroom, no pressure… found just what we wanted.

William did a good job

My husband and I had a wonderful experience with the saleslady Cece Burkhart. She was very knowledgeable of her products, very patient in answering all of our questions. She explained in details about the furniture we are buying that helped us decide to pick the right one that makes us both happy to take home. Cece is a great asset to your company.

We went into Ashley not expecting to purchase anything and then found a dining room table set and rug that were exactly what we wanted. We were very happy with the service and selection. The price was even better than I was expecting. My only gripe is waiting two weeks for a Saturday delivery since they don’t deliver on Sunday - a pretty minor issue really. Our salesman was friendly and not overbearing or pushy. So really, no major complaints and we will definitely be returning soon.

We had a great sales associate named Tim, he was patient with us and informed us that the furniture we were choosing was in stock. Tim did not pressure us at all and we appreciate it. Can’t wait for our delivery we want to start decorating our home thanks to Tim.

Excellent, prompt, competent service from Mike Stasi. He knows what he is doing! Highly recommended.

William was super nice and helpful and we got a great deal on a new mattress :)

We went to Ashley for a living room set and I'm using a cane, my daughter is wheelchair bound.Lili at the Murrieta store showed us everything. Had extreme patience and found exactly what we wanted and needed.She arranged the delivery and set up on the same day.Handled everything professionally with kindness.We had fun with her, it was a wonderful experience. B. West

Our sales guy Ali was excellent. He wasn't pushy and made sure we could find him if we had any questions. He went above and beyond to make sure we got the best price for our furniture.

Poor customer service, they are all about a sale. Told me Ashley’s has a no return policy AFTER I made a purchase. They delivered half of my bed, didn’t even knock, then after I paid someone to come put the bed together, they noticed the rails weren’t there. I called Ashley’s who said oh the other portion is on back order until end of the month. Sorry not sorry, then said no returns. The customer service lady said it’s in the terms and conditions. Do not recommend

Very clean and careful. Easy move

William did a great job getting us everything we needed

William did a great job at Murrieta!

Beautiful leather sectional. Delivery team was very friendly and professional and did an amazing job with squeezing the large sectional through the doorway. Bravo!

I came in to just look around while my dad was next door at an appointment. I was so impressed with their inventory, everything was so beautiful and not too overly expensive. They have a little clearance corner that was amazing!!! I ended up buying a $250 fireplace for only $40. The sales guys were super helpful and fast!!! Kind of crazy all the paperwork and signatures just to buy one little thing but I guess it won't be like that next time now that they have all my info. I will definitely be back !!!

Great service, kind and knowledgeable store attendant and availability in stock

William did a great job of showing us the fututirne and breaking down the prices

Awesome experience

I really liked our salesperson a lot! Really Ned his business!!

Worst experience of our lives. They lied about shipping times, twice. Their furniture is of poor quality, we canceled our order because they lied about their shipping dates (1 month out from what was posted on their site and what was said via their customer support) and they still charged our card. Worst furniture buying experience ever. Also, when their toll free number asks if you want to leave a comment regarding your terrible experience, it immediately hangs up on you so you can't. Trust us. We tried 3 times. Ashley. Your business model sucks, you outsource your customer service line to the Philippines, and then you force them to read from a script that lies to your customers. We are letting the BBB know as well Stay away from this POS company. We decided to buy our furniture at Pottery Barn. We told them how we now have PTSD From Ashleys. Ashley, you're definitely a Cee You Next Tuesday.

Our time with Chuck was great. He was very knowledgeable about their products and he provided great customer service!

The quality of their products are not the best, and you cannot return anything except give them multiple attempts to repair the furniture. I Purchased a Cabalynn dining room table here 12/10/24 that was delivered, assembled on, 12/26/24. A chair completely broke when it fell, 4 days after delivery and the legs on 7 of the 10 chairs are all wobbly. I call customer service to return the item as I feel it wasn't any good quality how can this break 4 days after delivery. Customer service informs us we signed a contract at time of no refunds (its in the small print) and instead to give them the chance to repair the item. My wife explained we do not want this dining room table as we just don't feel the quality of table is any good. Since it hadn't even been a month we request a new chair, no that's not an a option they will send part and technician to fix. 1/17/25 the technician comes, he fixes the broke leg on chair and and tightens all the legs again on all 10 chairs. 8 days later again the chair legs are all wobbly again. Our previous table was purchased at Jerome's and lasted us 10 years. never one retightening chairs. How is it that these chairs in 1 month have now had to be retightened and break in 1 month? The quality is not there at all.

Great service and affordable prices

DO NOT BUY HERE!! I purchased barstools, literally same day of delivery, I assembled 1 and they did not fit my counter, I came in to exchange for ones that will fit, was told no return no refund. This is criminal, it stats on their website within 72 hrs items may be returned. And the ladies in the back cashing you out have attitudes and are not helpful at all! Horrible customer support. DO NOT BUY HERE. !!!

William was awesome!!

Great service. Pleased with prior purchase so went back for second time. Sales person Loron very helpful with both purchases.

So enjoyed the experience with Chuck Marano at the Murrieta store. He was most helpful as we were deciding on color and decor. One of the better experiences in purchasing furniture we’ve had.

Chuck was very knowledgeable, patient and helpful.

William was helpful and super friendly! He made finding our perfect table a breeze.

Ashley furniture was a great experience! My first time buying here and Cece was not only very helpful but very easy to talk to and knew her inventory. Not sure if all your salespeople are as friendly and authentic as Cece but, I felt blessed to meet her and find what we were looking for, for our sons apartment. Thank you Cece and Ashley furniture!

My sales Rep, Michael Stasi, was very informative, professional, and above all a really nice guy. He helped me with my decisions, and gave me the best deal I feel I could possibly have gotten. I haven’t shopped for furniture in years because of high pressure salesmen. Michael made me feel comfortable as a customer. He is definitely an asset to the Ashley company. Thank you very much, Richard Vasquez

William was great and helped us so much

Worked with Loron and we appreciated the patience and knowledge he provided us during our purchase.

Salesman Lorin was great. Not pushy and very nice.

I have been shopping at Ashley Furniture In Murrieta for over 17yrs and I can’t stop going there. Started with them before they went co-operate. I have three facilities (Mercy homes in the city of Winchester and Murrieta)for the elderly,l have also been able to shop there for my private home in Temecula, their staff treats you with respect and their prices are very reasonable. I love beautiful furnitures and Ashley is the place to go. Please go there and you will not regret it

I had a wonderful experience at this Ashley location. My siblings and I planned on purchasing a specific sofa and chair set for my parents as a surprise Christmas gift. When we were ready to purchase, I went into the store and was promptly assisted by Tim Doan. Tim was very helpful and efficient. He went out of his way to check for promotions and to help accommodate the delivery date. I was in and out in 20 minutes. Tim made it all so easy and smooth. I greatly appreciated him and the big role he played in making it a very memorable holiday for my family.

Staff was very friendly

Wonderful experience! Michelle was patient, helpful, not pushy at all! Beautiful furniture at a decent price!

Ali at Ashley Home Furniture in Murrieta provided excellent customer service. He was professional, helpful, and made the process smooth and stress-free. The store also offers great-quality furniture with a variety of styles to suit different design preferences. Highly recommend!

Very attentive staff! Michelle was very helpful and quick to wrap things up when I was ready. I love my new tables!

The person helping was great however someone from fiance (Nicile) gave him some bad as he was working up my order. Which I felt was very upsetting to him and he ended up ordering the wrong color. I saw the order and informed him about the color. He went to the same fiance person and had them cancel it. She decided to make a comment about the error that I spoke up and told her if she didn't distract him he would have ordered the right thing in which he agreed with me. I was sent 1 table before the 23rd of December and just placed it in the house without opening it as I left town for the holidays. On Christmas Eve I was called by someone from Ashley. To inform me that they sent me 2 tables and I would have to bring back the wrong one. I thought that one was canceled and should not be having to take it back to the store as it was not my mistake. I tried calling back but never got a call back or email. So if anyone can reach out to me because I am not able to take the wrong table back to the store.

Excellent service and a lot of great products on display.Thank you Ashley furniture.

Great service from William

Don’t let them trick you into purchasing the “protection warranty” for fabric or wood furniture. It’s no good,. It’s been nothing but a nightmare. It’s not as simple as they make it out to be. I wish I would have done better research on it.

Michael was extremely knowledgeable and not pushy, answered all of our questions and very helpful.

William was helpful & did a great job accommodating our needs.

William did amazing

Went in and staff was huddled up together chopping it up and gave no cares we needed help!

Great sales people,very helpful and knowledgeable on what I we were looking for took us to the right place in the store

Our sales representative was amazing! Faith was so friendly and professional. Definitely made us feel comfortable and answered all of our questions. Thank you for the great experience.

I'm giving this 5 stars because the rep who helped us was wonderful. His name is Loron. We haven't received delivery or set up yet so I can only speak on the process so far which has been great! I'll update this once everything is finished and hopefully I can have the same outlook at that time. We stopped at Mor Furniture first and that experience was terrible. Skip everything else, head over to Ashley and talk to Loron! OK... one week later. Our furniture was delivered today. It was exactly on time and everything went perfectly. Delivery guys were professional, clean and efficient. Based on my overall experience here, I will never buy furniture anywhere else. Great job guys!

Very nice people 👍 Great selection too

Very nice, clean and spacious. Beats Living Spaces.. hands down! We went in for a mattress, asked for Cici because I spoke with her over the phone. Cici was very nice, and knowledgeable. She wasn’t pushy, she made sure we got what we wanted. Thank you, Cici.

Excellent customer service. Answer all my questions and gave excellent suggestions to detail. Very polite, always greet you with a smile 😃 😊 Thank You Ashley

We had a very pleasant experience. It took no time to find what we were looking for. Michael Stasi was awesome.

William is amazing and so honest!!

Frank did a fantastic job helping us with election and pricing. Honestly we were a pain going back and forth on various items and he was incredibly helpful and patient.

Lots to choose from. Excellent pricing. Super kind and professional salesman- Jeremy!

Excellent service from Frank,bought the couch set and recliner only because he was knowledgeable about our options

Beautiful showroom and nice crew. Prices aren't cheap, but not crazy expensive either.

Frank was very helpful and knowledgable! He was able to help get a nice deal on a dining table.

Thank you William for your amazing services and deals. Much appreciated. Definitely coming back again to buy more furniture.

Bought a surprisingly good quality piece of furniture from this big box store - solid wood throughout. No one else offered this style of furniture for this price point with this quality. There is an issue, pickup and delivery, there is no pickup only delivery and it cost $100 and everything is confirmed through a foreign call center - EVERYTHING! The confirmation call is critical for delivery and there are multiple confirmation calls. I received my 1st call at 4:35 pm on Sunday. Missed it and the message was fast and very heavily accented. Listened several times with 5 variations of the number. One of the numbers was correct so I was able to move on in the delivery process. I imagine this is a company wide policy and process and it is not fun for the consumer but works for Ashley (and that's all that is important - right?). The number for the cal center is 833-578-0300.

William is very helpful and helped us save a lot of money!!

Very friendly, helpful, quick service 😊

Great service. Thank you Frank

Tim understand my needs for a mattress and made excellent suggestions for the comfort of my guest. He was excellent. I would refer Ashley furniture because of Tim's patience and willingness to help.

Professional and friendly!!

Mike was a great salesman very helpful and personable gave us a great deal !

Nathalie is awesome. I love this store. We'll be back...

William is great and makes it easy

CeCe helped us look for what we were looking for. She was patient yet informative. She talked about the protection plan without being pushy. She was very helpful in showing us options that Ashley has. Ashley had all the selection we needed. We are looking forward to our delivery and our next purchase. Thank you for making this pain free. See you soon CeCe.

Great job explaining! Friendly and easy to work with!

William did an amazing job at Ashley Murrieta furniture store in highly recommend him.

Frank helped us out with everything we were looking for! He wasn't pushy on selling the most expensive items but truly wanted us to find what worked for us. 5 star visit, will be back in the future for more furniture.

Liza was a great help in selecting all our furniture. She was knowledgable about their lines and what was available and what was not. She let us know the offers they had and was not pushy. We will be back to have her help us again.

Appreciate the great service William!

William did amazing!!!! He new exactly what i was looking forward and made sure i would be satisfied with my purchase. Great experience. Also the store manager i believe his name is tom was also a pleasure to work with.

My grandmother wanted new stools and because she is 105 couldn’t try the out until they arrived at her home to only realize she was unable to sit in them and wished to return.. normally once assembled,Ashley had no return but after hearing her predicament..the manager allowed us to return

We just moved into our new apartment, and buying furniture with Frank has been the easiest part of the whole process! Thank you, Frank!

Mike was a fantastic salesman! Even though our sofa was on back order it arrived a few days after the loveseat

Had a great experience buying our furniture, was delivered right on time by very friendly people. Assembled quickly and looks beautiful. Thank you!

Perfect experience of my first shopping in the Ashley store . Tanks for sales Lizar helping me solve the problem!

Friendly, Efficient and a Great Deal.

Great service, fast checkout, delivery next day, excellent all wood end table

Ashely really disappointed me in my first purchase. Excited for my new home & looking forward to shopping at Ashely didn’t live up to expectations. Miscommunication, late delivery, wrong delivery. By the time my order was got right & finally delivered after a month. The enthusiasm was gone.

Every person I encountered during the purchase of my amazing lift recliner was world class in customer service! I recommend Ashley furniture over any other place I have purchased home furnishings! Simply the best!

Great Sales Guy

Was a quick and easy process of finding a d purchasing new sofa. The salesperson were quite helpful and guided us to make our work easy

Great experience with Frank. He helped us pic up the furniture that we wanted.

After going to numerous furniture stores, Ashley’s had exactly what I was looking for. The lady that helped was so accommodating and pleasant to work with. I highly recommend that if you’re looking for furnishings, Ashley’s is the place.

William did good job at Ashely Murrieta.

Great customer service!!! Regardless how indecisive I was towards what I wanted to purchase, I was able to get the help I needed and walk out with what I wanted. Thank you guys!!!

Excellent place to buy furniture people very professional very helpful Would you ever again?

Ordered a bed frame and dining table, the sales rep told us they would be there within 3 weeks. The bed frame came, but was missing a piece so they didn't install it. We had to sleep on a mattress on the ground for a week while talking to several customer service reps and convincing them we had a useless bed frame. Finally they sent someone else and they said the slats didn't fit and we would need a box spring instead, they did provide a box spring. We still have the slats laying around and a thin "free" mattress we told them we didn't need, but were required to take. The dining table has yet to come. They pushed the date back 3 months, after we had already bought it... Paid a premium price for a lot of headache and still no dining table

I enjoy shopping at Ashley for their selection and the way they display their furniture, but their prices are a little high. I don’t care to get the many emails from Ashley.

If you want the absolute best quality and selection hands-down Ashley furniture for the win. Yes sure there was about eight furniture stores that we traveled to in our quest to replace furniture in two bedrooms. Once we got to Ashley the choice was simple!

We bought a couch and two chairs and had one small issue with the couch and it was repaired or fixed right away. There wasn’t any repair needed. Thank you very much.

Great experience with William. Helped us find the best option for us and made everything a breeze.

William was great once again! We came back to buy another piece to complete our setup & we were so glad to work with him; we’ll be back again I'm sure!

Mr William at Ashley Murrieta was a wonderful salesperson, very helpful, very efficient, and made the whole process very easy. I Higley recommend him.

Mr william was a really nice person and he was good and he was telling us good things to buy and he was be the best person on the building and when ever you go to the ashly in marietta always ask for him thank you William hopefully we will see you again and keep up the good work🤩🤩🤩

Magdy William he did good job thank you

Magdy William was the best

Absolutely outstanding service provided by Frank. He was patient and really understood what we were looking for. Looking forward to our next purchase at Ashleys.

Ask for William, he’s great!!

There are too many items on the website that they never have in store so you don't know what you are ordering. Salespeople can be a little overboard.

5days after paying for my item from Ashely furniture , I received my furniture on the 4th of Oct 2024, unfortunately the contractors that was supposed to mount the Accent furniture came with the wrong parts& & so installation was incomplete. I was told to report to the main office, I took photos & sent out an email same day. I was told to wait 7-10business days to receive the screws & knots, & another couple more days to send out contractors to install & complete setting up my item. Very dissatisfying that I have to wait close to a month to get my order completely installed in my home. Very terrible customer service experience, Janie said she understands my situation but can’t provide me with a tracking number because the parts hasn’t been been mailed yet 😂😂😂. I wish I hadn’t patronized Ashely furniture & I hope you don’t have same experience. Heading to Home Depot to buy my own parts & self Install to move on with my life,

Frank was excellent and friendly ! I would recommend anyone who is looking to revamp their home to visit Ashley in Murietta and see Frank. Thank you.

Right when we walked into Ashley’s furniture store, we were greeted by Frank, who was a very friendly and informative sales agent. he helped us find the perfect bedroom set showed us a variety of different furniture until we were happy with our purchase. We would definitely recommend Ashley’s furniture store in Marietta and if you need to look for a sales person look for Frank.

Frank did an amazing job helping me find what I needed, explained the different options, policies, etc. Highly professional. Thanks.

Frank was extremely professional and helpful. He answered any and all of our questions. He made the process easier and we were so glad to find a great deal for a bed frame that we love at this store!

We came to Ashley looking for a new loveseat and found exactly what we were looking for. We were greeted by Frank as soon as we walked in and he patiently showed us several options until we found the right one. The price was reasonable for what we found and the purchase process was smooth and easy. We highly recommend this Ashley location. Thank you so much, Frank!

Worst experience in customer service after purchase...they had me scheduled for a Wednesday however they didn't show by their time so i called and they no it'll be Thursday. Okay no biggie. Than after our sectional was delivered i noticed a spot where the pieces must of rubbed together and made hole...I called and after some fumbling around I spoke with the back office . I sent them pictures and didn't hear back from anyone. So on week 2 I called again about what's being done? Back office lady tells me they've ordered parts and after they arrive call and set up for a technician to come out. So I wait AGAIN. I had wrote a email, never heard back. I call the store and ask to speak with the store manager. However, the same lady tells me No because it'll get transferred back to her.. And she never let me speak with anyone other than her.... 9/28/2024 Just wanted to do a update..On Saturday September 28 2024 I received a call from a gentleman for Ashley Corporate Office intact east. Mr. Black was very apologetic and wanted to hear about my experience. He was thoughtful and sympathetic to what we experienced and really wanted to fix the customer service issues. I will shop at an Ashley store again...just not Murrieta

If I could give 0 stars I would! Your products are terrible! You really get what you pay for, but I would think a $100 mattress protector would be decent quality, but as soon as I opened it I knew I didn’t want it because I know what a good quality protector is! The bed foundations that have been delivered all had holes in them! Never shopping with Ashley again. Bummer that I have spent money here, should have gone to Jerome’s where the quality is better.

William was very helpful!

William did an amazing job! Was very professional and very helpful! Would recommend anyone to come to Murrieta store.

Went there shopping for mattresses and living room furniture The sales representative was extremely helpful and willing to listen to our needs I believe you should shop here first before making a major purchase I think you will be surprised

william was very helpful and will definitely be my mom and I’s go to person when it comes to buying more furniture and design. very patient and excellent customer service. definitely recommend asking for him when coming to this store !

Outstanding service Frank C. gave us, he help and guide us through all the purchas process. It was wonderful experience Thank you Frank

Frank was very helpful to us. We do happy with nice quality bed set and with a price.

William at Murietta was very helpful and knowledgeable. Thank you!

Tim Doan took the wrong order and gave us the wrong furniture i wanted. Excellent BAD SERVICE. .

Frank was extremely helpful, knowledgeable and friendly. I would come back to this location anytime!

William at Ashley furniture did a great job

Frank at Ashley was very helpful and explained the different levels of quality. He was very patient in helping with different styles as well as giving me the options and costs. I would highly recommend Frank as a sales person at Ashley Furniture in Murrieta.

100% buzzkill. The store is awesome. The employees in the store were friendly and curious. The prices are competitive. We had no problems with the purchase. The delivery company SUCKED!!! They were rude, They were in a rush. They brought the wrong product. They lied. They didn't know I spoke spanish because I don't look like I would, so I heard the BS they told their dispatcher. They had to take the product back. It was friday.They were in a hurry.They were upset, so they banged everything around and damaged my old bed. I have no problem with Ashley's, except they hired the wrong contractor to deal with their customers. For that reason, I don't trust their judgment to conduct business with me again. Reply to "Askley Store Owner." Give me your name and direct email, and I will send you everything. We can not un-ring that bell, but maybe we can not let it happen to someone else. Fred

I had an excellent experience with Frank at Ashley’s Furniture at the Murrieta location. He was perfect—professional, respectful, and not at all pushy. He listened to our needs and provided helpful suggestions without making me feel pressured. I appreciate his approach and would highly recommend working with him!

Great work from William at Ashley murrieta

William did good job

William was great from start to end. Helped us out with a great deal. Will definitely recommend to my family and friends.

William was great thanks for all the help

My husband and I purchased from Frank who was extremely helpful. We never felt pressured, and any questions we had were answered with ease. Frank helped me with knowing what inventory that was available that suited the style I was looking for.

The selection available on the floor it was excellent. Plenty of things to choose from Frank the Tank helped us out. He was amazing, easy peasy process. Had a small problem with closing the deal and the manager Tom was very accommodating, making it happen.

William was very helpful and knowledgeable about the bedroom set I chose

William, did an amazing job so thankful for his help

William of Murrieta Ashley Furniture is truly a professional. He greatest us and made us feel royal. He suggested I compare and that I would not find the quality and price at Ashley Furniture. He was correct. We went to Bob's and Jarome's. Ashley has them beat by price and quality by $300! The 5 year warranty is also the best. I highly recommend it! Thanks William!

I had a good experience shopping at Ashley’s, grate prices, also thanks to Frank, to help me choose a wonderful living room set for our home

Frank was very helpful today in finding a new couch!

Frank was super helpful in getting us what my partner and I were looking for! He was very informative and had us checking out different things around the store.

Nathalie was very pleasant and helpful in our search for a new couch. Our first Ashley experience at a different location was a nightmare but this time was much more enjoyable. Nathalie gave space when needed yet was near when questions arised. Her knowledge of her showroom floor was top notch and she found us the perfect accessories to our new living room. This experience was so much less stressful and pressured than the last. Thanks Nathalie!

The worst furniture I have ever bought. I purchased a bed for my son, and it arrived damaged. They are unwilling to offer a return or replacement. I have called them many times, but the customer service is horrible. This will be the first and last time I buy from Ashley Furniture. I do not recommend it to anyone.

Great sales man. Very helpful

Nicole Portanova is an amazing sales person. She answered all my questions and concerns in a professional manner. I am going to keep buying from Ashley‘s furniture and the only person I am going to go see is Nicole Nicole made me feel welcome was very professional and very knowledgeable. I am going to refer friends and family to Ashley furniture only because of Nicole .

Frank did a great job helping us.Vary happy with our experience at Ashley Furniture

Frank was exceptional. Helped us out right away and we were in and out quickly!

Upon delivery of $5,000.00 worth of furniture, we realized that we had wrong measurements and the furniture does not fit in our living room. We immediately went to the store and the store manager told us that our purchase had not logged in yet and he said that we should call customer service, create a case and request if we can return or exchange. He said he will write an email and hopefully get us some help. After several days of trying to call customer service, we were finally told that there was absolutely NO way to return or exchange the furniture despite our detailed explanation and requests. Now we are stuck with furniture that would not fit well in our living room. We are not even asking returns but exchange but they will not help us . Be aware that they will not help you in any way in case you are not satisfied with your purchases. Unless you are 100 sure don’t buy here!!!!!!

This is my second purchase from this location. I was helped by Frank, thank you so much for being so patient with me and providing me with your great customer service. You really went above and beyond in assisting me with my specific needs. The detail in your service was superb! I also have to say thank you to Tom, he was also very helpful and very engaged in helping me in finding the right furniture for my home. Thank you both so much for the great service and attention to detail in making sure I was happy with my selections. I am definitely coming back for my living room furniture next.

William has a lot of energy and got us in and out quickly. We knew what we wanted and he made it easy.

Frank, my salesman, at Murrieta Ashley store was very helpful

William at Ashley Murrieta was great with customer service. I appreciate his quick help.

Frank was awesome and was very clear and friendly

william at ashley furniture store did an amazing job helping me and my mom on the furniture for dinning/ living room. Picked everything out in under 15 minutes. amazing help and an amazing employee!

I have been looking for years for a bed frame and William within minutes helped me find the perfect one.

William gave us a great deal and service on our furniture.

William was so helpful and made the searching / buying process a breeze. Thank you!

Thanks to William and the wonderful service. At Ashley in Murrieta

Thank you Frank .:

Great experience. Frank was very friendly, helpful, and efficient. Made our couch buying experience smooth and enjoyable.

William was awesome

William was so amazing! Super friendly, answered all of our questions. He helped us find our perfect couch!

Quick and easy help! Thanks Frank !

Walked in walked out, this place has only showroom furniture. You cannot buy only order and pay for delivery $99.00 which is a rip off company. Why have a delivery when you own a truck? They will not let you deliver to showroom and pick up to avoid $99. So there sales don’t mean a thing. Will never buy from them rather buy elsewhere.

Tim was super quick to help us pick out quality furniture, very easy to talk to, friendly, outgoing, and made the overall experience smooth and enjoyable! 20/10!!!

Chuck was great

Do not buy Ashley furniture. I recently purchased an outdoor dining table. Upon the very first use, it stained instantly simply from touching it, not food stains. I reached out to the store to speak to someone regarding this issue. Tom, the store manager was almost impossible to get ahold of, and customer service was terrible and unhelpful. I was told many times that I would be called back, but never did. When I finally did speak to Tom, (after an exhausting amount of phone calls on my end), I was told that it is considered “normal use”. How can I have an outdoor dining table that I cannot dine on? It looks constantly dirty now. Such a waste of money. Incompetent store manager and customer service. And no you didn’t send an email regarding my concerns. Yet again another example of incompetence.

William did a great job. Fast, easy process and very knowledgeable.

William was professional, efficient, and friendly. Great customer service

William at murrieta was great! Next time you are at the store ask for William.

Frank Great Service 👍

Frank was really nice and very helpful! and i found everything i needed!

William provided superb service. He helped us find exactly what we needed. Thank you, William!

William was clear and understood exactly what we wanted.

I’m so happy with my furniture purchase, Frank helped me and made the whole transaction easy and explained the whole process. He was so patient and showed me different options of what I was looking for.

Mike was great!

Mr. William did a good job and showed extreme professionalism.

Frank was very helpful and got us what we needed

Our salesperson William was very helpful in closing the dresser and nightstands order with my wife, but failed to tell us the furniture was going to be in a box and there was no assembly from an Ashley associate. When we called customer service they told us there was nothing they could do because it was a direct delivery. I asked them for their 3rd party furniture assembly company and of course there is no answer. Never again.

Allison was great.

Frank did a great job (Chuck did too - he was our original sales person) Thank you both!

Frank made my shopping experience easy and fun 😊 Thanks Frank!

William was a dream to work with! We came in knowing what he wanted and he showed us a better version that we loved even more. He made the whole process simple and we were in and out in under 30 minutes. I highly recommend coming to the Murrieta location and asking for William. We will be back!

William is very trustworthy helpful and kind. He was very welcoming and showed us the best deals! He is very smart and knows what he is doing! If you want good furniture come to ashleys and ask for william.

Great service by Frank when purchasing new couches! Thanks Frank!

I cant emphasize this enough, do not ever sign up for their protection/insurance plan ever! It is a rip off, they sell the plan in store, the associate gets credit, but when you have actual issue you would have to talk to the 3rd party and when you call the 3rd party insurance, they always make an excuse to deny your claim. They ask you for a picture ahead of time and then come up with an apology. Call center for that is overseas so you will deal with some folks that would make it hard for you and them to understand in general. Overall super bad experience and a waste of money (~$1300 for me).

William helped us out and gave us a vision with his design expertise. Great experience!

Representative William was exceptional in understanding my vision, guided me through every option to consider in order to ensure I was making the best choice. He did not sell me, but rather brought design and comfort to my home. Thank you William and I look forward to working with you again.

Alison was very helpful and explained everything from start to finish. Highly recommend!

Frank was awesome and helped us pick out the perfect sectional couch for our home.

Alison welcomed us was instantly super helpful knew prices and helped us compare to find the right price for our budget had no problem running back forth

Allison was awesome she helped us get our couch, and kitchen table she was so professional and answered all our questions also Tom the sales manager was super kind and helpful we absolutely love Ashley and have always bought our furniture here and will continue because the staff and company is awesome

William was super helpful and efficient with my recent purchase. Very grateful!!

Frank was very helpful, knowledgeable and courteous . He helped us find the best items for our budget.

William was Very Helpful. Nice piece.

William did a great job! Very helpful!

Worked with William from Ashley’s, great customer service and super friendly

Frank good customer service and help us a lot buy an hour sofa very recommended five stars

Went shopping for a mattress today. I expected it to be a long and difficult day finding exactly what I want. However we were lucky to go into Ashley and meet Liza. She is a beautiful and charming person. She's also a wonderful salesperson! 💕 We told her what we were looking for and she knew exactly what mattresses to show us. I was impressed with how well she knew the floor and the products. We did buy a mattress and if they had had more office chairs I was going to buy that too. I was also happy with how clean the store was. The way the floor is organized is great for shopping and sparking creative decorating. The decor was also lovely. I especially loved the color palette. Such a great experience. I'll be there for my next furniture needs.

We just moved to the area and were to buy new furniture for our new home. We visited Ashley Furniture store a few times to look at the furniture we wanted. Each time we were greeted warmly and respectfully by Mr. William. He spent a lot of time to show us around and answered all our questions. Store manager Tom was very very helpful and he tried his best to accomodate our needs. I want to especially recognize the support staff Eliena who was always ready to help. We had a great experience buying furniture at Murrieta Ashley Furniture store and all the staffer at this store deserve recognition for the job well done.

Our experience at Ashley Furniture was great! The attentiveness and care our associate, Ali, gave us. He was very patient and helpful.

Great customer service from both Loron and Frank. They made the buying experience very easy and enjoyable. We are pleased with our couch purchase!

I honestly dreaded going into a furniture store to shop for a new sectional. The normal experience is sales people swooping over you, following you around, trying to show you what they think you're looking for, etc. But, much to my surprise and relief, our recent experience at the Murrieta Ashley's was a shear pleasure! Loron greeted us, pointed out how their showroom was laid out, and said he'd keep an eye open for us in case we had questions. He didn't hover or follow us around, he was within eye-shot so when we did have a question, he came over, answered it calmly (without the typical salesperson extreme enthusiasm that reminds you that they really want to make a sale), he didn't oversell, he was just an all around pleasure to deal with. We went in to look at a sectional, and came out having purchased a sectional, side table and rug! Probably would not have done so if our shopping experience was what I was expecting. We hope Ashley gives Loron a raise, he's a gem!

Loron helped 3 different family members with friendliness and patience, and was totally willing to make changes to orders as requested. It was a pleasure to work with Loron and we will definitely request him on our next visit!

Frank was very helpful and was not pushy in trying to sell us things we didn’t need. He allowed us space to freely look and was close enough by when we had questions. Great shopping experience.

William from your Murrieta location did an excellent customer job with my wife's furniture order request. Fast and efficient! Couldn't ask for anything more. We will be back because he represented your company well!

William did a great job!! He helped me to find the best couch for my new house.

Mike is a great and patient sales associate. This is our second purchasing experience with Mike @ Murrieta store. Next trip will be looking for Mike again. The managers also are professional and helpful.

Nyckole helped me beyond the call of duty at the Murrieta store. She pointed me to the solution for my problem with a sofa I had previously bought from Ashley. In short order, I found the answer. Thank you so much Nyckole. You are a hero.

Mike was Awesome! Thank you!

The bedroom set that I ordered was exactly what I wanted and was of very good quality and had a very good price. Norma helped me. She was so helpful, polite and efficient. Thank you Norma.

We purchased barstools at the Murrieta Ashley store. Ladarius was very courteous, friendly, helpful and professional. He was attentive and made our visit and purchase very easy and pleasant.

Great experience with William at Ashley Furniture! He went above and beyond to take care of us made sure we were happy with our purchase! Highly recommend! Thank you so much, William for helping us! We really appreciate you!

William was such a great help! We found a dinning table and rug in less than 30 min. Thank you!

William did a wonderful job! It was a quick smooth process buying our daughter a new bed.

William did a great job. Great experience

Was shopping around looking for a dining table & was approached by frank! amazing service, super helpful. highly recommend!

Frank was amazing at Ashley Furniture! He made me feel welcome, amd assisted me the whole way in forting me into the right bed, mattress and couch for my new apartment! Now I am even more excited to get moved in!! Highly recommend Ashley ans Frank!! Thank you 😊

The wifey n I went to Ashley to look at living room furniture. And found a nice set , a couch and 2 recliners. The staff and manager are very helpful, and ready to help you find what you need for your family. So go check them out.

Allison is helpful patient and very good person

Alice was great, no pressure and very knowledgeable. A very good buying experience.

Mike was awesome! He knows his inventory and the details of the furniture!

William was friendly, knowledgeable and he took good care of us. He was outstanding! I will be back to get more items soon.

Nathalie gave us great service!

Mike was big help. Thank you.

William did a great job and showed me the dresser I wanted!! He also was able to find the perfect table too!!! Thank you so much!!

Nathalie was amazing! She was so helpful and we are so lucky we got to work with her!

Mike was VERY knowledgeable and kind, he helped us find exactly what we needed. Thank you!

We went to purchase a dresser and Ali the salesperson was very helpful and courteous. We were very pleased with the furniture we wanted and the whole process was very quick and easy. We will use Ali's services again.

Loved the sales person, knowledgeable and very friendly

Allison helped us out and was great !

Great price on purchase and staff were great.

I was very impressed with the service I received. I went in late almost closing time to change an order and was greeted by Loron. He was so helpful even though I had originally placed the order with someone else. He had to go help another customer so he took me over to Nyckole at the customer service desk. Her customer service is second to none. I was completely impressed with her professionalism and the attention to detail she took with my orders. She went above and beyond her job duties to make sure my order was exactly the way I wanted it. She double checked everything on my order and was very helpful with the financing I needed to get. She was friendly and did not rush me even though the store was closing. I recommend you ask for her in the customer department. I will defiantly be a repeat customer asking for Loron and Nyckole to help me.

Loron was the best salesman I have ever experienced. He made the shopping experience very enjoyable and I really appreciate. I will be back.

Easy checkout and delivery is next week. Happy

A very positive experience at Ashley furniture. Our salesman, Ali was especially helpful. He and the manager, Tom, showed us pet friendly furniture since we have animals. We love our pet friendly furniture and are very happy with our purchases. Also, the furniture was delivered as scheduled in a very professional manner. Thank you so much.

Got what I wanted, same day, half off. Whoo! Great experience and Norma and Allison were awesome. Everyone was friendly and helpful..

It was a pleasure having Allison as my sales advisor. She really helped make my buying experience comfortable and enjoyable

Had a great experience. Alison was very helpful and knowledgeable.

William our sales person was very knowledgeable and friendly

Friendly, but I had to contact customer service several times to get my order correct and fixed. It was very frustrating.

Allison, was sooo fun to deal with! Never had soo much fun shopping for furniture. My daughter and friend became besties!

Nicole is very nice customer service staff, she help me solve my TV Unit problems. I really appreciate her hard working 😊

Terrible. I bought the extended 5 year warranty for a recliner . The reclining mechanism broke about 3 months ago . I have been trying to get it fixed or replaced . I have had a rep out to the house to look at it . He said he ordered the parts and they would come to my house. They never have. I have called the warranty company several times and have gotten nowhere. This is very frustrating. I even have an order number. I was a big fan of Ashley. ☹️

They had the best deal out of several stores we had gone to. Loron helped us out and was very thorough and knowable, really helped us to feel like we were making the right purchase.

Great customer service very attentive and quick transaction Thank you Loran 😊

Alison was great and professional...she saved us over 100 dollars...thanks again

Found pieces of furniture for our den. They were running a sale which brought down the cost substantially. Loren was very helpful from start to finish. He didn't pressure us into anything. A very pleasant experience overall.

Tom and ladarrious were great help

Chuck was great.

Allison was amazing!

I am looking to add a couple of new pieces in my home, like breakfast nook and some other furniture. Was greeted when I walked in.

Nice selection and good price

compre en este lugar un sofa cama, y a los 6 dias se undio una parte, me enviaron tecnicos, y todos dijeron que era un defecto de fabrica, y ellos no se hacen responsables, y no tiene que ser asi, pague $1000 por algo que no sirve, solo quiero que me cambien el sofa, si hay diferencia la pago, pero no es posible que una compania tan grande se ensucie por tan poco, me siento estafado porque nadie me aviso de esta falla en el sofa. I bought a sofa bed in this place, and after 6 days a part of it collapsed, they sent me technicians, and they all said it was a manufacturing defect, and they are not responsible, and it doesn't have to be that way, I paid $1000 for something that It doesn't work, I just want them to change the sofa, if there is a difference I will pay it, but it is not possible for such a large company to get dirty for so little, I feel cheated because no one told me about this fault in the sofa. update 5/21/24 As you can see, in response to what I posted, the people from this company asked me to send the purchase information and I already did that and they never contacted me, my question is really such a big furniture company can they lose a name and a reputation for as little as a $1000 dollar sofa, which costs a retiree so much to earn, is really more disappointing than I thought, I was left with a lemon sofa, but with a clear conscience, they kept my 1000 dollars but I don't think, if they have a clear conscience, I hope they respond and solve this, I am a man of Faith, and having to put in this place that they really are a good company and I was wrong, thank younew update, I want to thank Asley for answering and sending us a new sofa, the same as the other one, and as the Asley technicians said, it has the same defect, since it is a factory defect, so I am asking them to cancel the purchase and Pick up the new sofa and return the money, thank you in advance and I hope to finish this complaint and be able to give 5 stars to this great company. New and I hope the last update They finally changed the sofa that has a design defect, and now I paid the difference and they gave us a better one, Thank you for the attention of everyone at Ashley Murrieta and especially to the saleswoman Norma I'm going to change the stars for your last attention, thank you

Allison was friendly, personable and informative. She assured us and found all the right answers to our questions. We were very happy with our purchases. Jeremy the manager was outstanding on educating us on mattresses and couch fabrics. It was a delight working with each of them. Thank you for the great deals offered to us. We will be return customers!

Allison at Murrieta was so helpful and professional…great experience

Super personable and extremely helpful! Never felt forced to purchase something we didn’t want. Would highly recommend her to anyone.

Came in today and was helped by Allison as soon as we came in. She was very inviting and extremely knowledgeable in the mattress we were looking for. Was completely amazed by the service and attention we received. Allison is a great addition to the team and we also got our mattress and adjustable bed frame same day. I know this is not always the case as delivery can vary depending on time of purchase but they made it happen and we are now enjoying our new set. Thank you Allison we appreciate your help thru all of our questions. We definitely recommend anyone to come and see Allison and team.

Ordered on Saturday and arrived on Tuesday. Quick and efficient.

William ibrahim at Marietta Ashley store he did wonderful job and really knowledgeable. I recommend him for business

Hi Ashley, I really appreciate all you guys did for us. My sales person Mike has been a pleasure to work with, he’s an awesome guy. Thank You Ashley Furniture.

We had a good experience at Ashley. Allison Pinney was so patience in helping us finding our nice furniture. Suoer helpful.

Amazing service !!

We paid $6247 for a reclining sofa, love seat and chair about 21 months ago. One recliner on the sofa went out leaving the chair fully reclined as far as it could go (motor on chair we almost never reclined) on March 20 and we called and filed a complaint under our warranty. A week later a technician came out and said the motor, electrical box and control needed to be replaced and he would order it. He said it would take 2-4 weeks for the parts. We called today (3 weeks later) after seeing no updates online and the lady told us she could see the notes and would made the order now. She also said it will take 4-6 weeks for parts to be sent to us, then we need to schedule with them to return and replace. Probably another couple weeks. So essentially three months to repair a faulty unit. This is very poor customer service from such a large company.

It was a easy experience

Great store with great selection. Natalie helped us buy our dining set over a year ago and the quality has held up so great that we came back to purchase a new reclining sofa and table set that the family loves. Highly recommend her and this store for attentive, warm, professional and personalized service. Thanks again Natalie, we’ll continue to ask for you by name for all future purchases.

I had a very smooth experience, my wife and I found exactly what she needed for us haha the application and purchase process was made easy by Chuck, thank you for the help! Can’t wait for delivery!

William Ibraham in Ashley murrieta do a great job

Allison's the best

Allison is great and super helpful in explaining everything. Very nice young lady!

Great service! Provided a lot of information! Chuck Was Super helpful!

Chuck was extremely nice and answered all our questions! Would recommended.

Allison was super helpful right when we walked in the door, she was pleasant, easy to talk to, and understanding as to what we were looking for. We were out the door with a brand new couch in about an hour. Thanks Allison!

William at Ashley Murrieta helped is getting a sectional was a great help and Awesome guy

William did great! Thanks

Good morning I just wanted to say how happy I was with coming in today. I was meet by a lady name cece I was there just to look to see what I wanted and she was so amazing and answered all my questions

Hello I just wanted to stop by and say how impressed I was with in of your employees I can in this morning and was looking I didn't end up buying anything but cece was so amazing and knowledgeable and I will definitely become back to see her soon she made me feel so welcomed. Please make sure you let her know how good of a job she is doing

Cece was very sweet and helpful finding a full bed and showing me all the different bedframes

Beautiful presentation, Chuck was super helpful & made my purchase super easy!

Shopping at Ashley Furniture gives us beautiful options with different styles of what we’re looking for. There’s always helpful staff and the process of purchasing is quick and simple, we’re out the door satisfied with the whole visit.

Today we went not expecting to buy anything and William helped us find an amazing deal! Best customer service too!

Allison was very friendly, patient, and knowledgeable. She made furniture shopping with kids fun and stress free. We will definitely be back.

Allison was very nice and patient with us 10/10

We have been customers for 24 years and have always been happy with our purchases. The customer service is top notch coupled with stylish and quality furniture not to mention great prices/sales has kept us coming back. Tim assisted us with our latest purchase as well as LaDarius the time before that. Both were great and made shopping fun!

Great experience, friendly staff, quality furniture! Helen was super helpful and got us virtually everything we needed for our new home. We are so glad we went with the Ashley Store!

Helen is great! She was very helpful and got us everything we needed for our new home.

He was very helpful

My parents came in to buy furniture and Helen was super helpful and kind. She was very engaging and walked them through every step. She is amazing, we left loving our new furniture and her!

Thank you William !!

Natalie was great thank you for all your help😇

Nathalie was absolutely fantastic and answered all of our questions. We will definitely be back to buy more furniture!

Nathalie was amazing! Great experience here

Mario was very helpful and stayed longer to help my dad complete a perchase of a couch :)

Allison was amazing!! We came in and she showed us how to read the signs and let us browse for a moment. She asked what our needs and price points were and definitely made sure to show us all the best options and deals. We went to visit a different furniture store before and the sale lady was trying to get us into a larger couch that we kept refusing that it wouldn’t fit in our living room. Allison was confident and not pushy at all. She listened to what we wanted and took great care of us.

Nathalie was awesome, 🏡

Allison piney was my sales rep! she is such a genuine and passionate person at what she does! Definitely recommend shopping with her!

I came to ashley looking at coffee tables was greeted by ce ce. Very nice and knowledgeable. Great experience

I had a great experience shopping while getting help from CeCe. Great customer service!

Mike was very helpful, I’d say awesome. I never thought I’d go into an Ashley Furniture Store. After having visited an Ashley’s in Laguna Hills a few years ago, and walking right out after seeing their prices, too high for me. I went in today to purchase pieces to match a bedroom set and was very pleased with the service and the price of theses pieces. I would probably return if their prices were more reasonable.

Beverly was extremely helpful

Went in to the store after moving, and needed new furniture, to my surprise I was immediately greeted, and helped by Allison Pinney who was just THE BEST. She made the best recommendations, and helped me stay within my budget.

I came in a couple weeks ago and purchased a couch from salesperson Allison. She was great to work with. , I told her that was in the market for a patio set and to keep an eye out for me. A week later she followed up and sent me photos of a patio set that was exactly what I told her I wanted. It looks beautiful in my backyard. Thanks again Allison and Ashley furniture I will be seeing you again soon

Allison had great customer service . Very attentive.

Ladarrious was very polite and helped us go over all the details we needed.

Around lunch time on St. Patrick’s Day, I sent my husband w/our baby girl over to Ashley’s Furniture while I shopped next door at Savers. When asked by the Hispanic male sales associate if he needed any assistance, my husband responded that he was there killing time while wife was doing some shopping next door. After rolling his eyes, the sales associate proceeded to tell his colleague why my husband was there. They both seemingly laughed at the matter and awkwardly stared down my husband and our baby girl. Being dual military, my family has had our fair share of cross-country moves and we are continuously on the look out for furniture… Don’t belittle those coming in just because you don’t get the response you want. That’s immature, plain out disrespectful and definitely not how you treat customers in the sales industry or any one as a matter of fact.

Had a great experience talking with Ladarrious regarding options for my new home. Very informative and understanding of what I am looking for and my budget. Would definitely recommend looking for him if you come in to browse.

We visited this location on Sunday looking for a new bed and mattress for our daughter. Our salesman Ladarrious was so helpful. He let us take our time to try out all of the mattresses and helped guide us towards the right fit for our girl. Ladarrious was patient, did not hover, and really made us feel at ease while shopping.

Allison was patient and knowledgeable. Excellent customer service. She is an asset to the team

William did an amazing job selling us our new couch ! Great customer service and would come back to shop with him again 👌 Thank you William!

This store is a great location to come to! We found the perfect sectional sleeper thanks to Liza! She’s so thorough and kind. We had lots of questions & she was so patient guiding us through it all. We’ll be coming back to this location for all of our furniture needs! Thanks Liza 😊

friendly service

Ladarrious will be recommended to friends and family he is awesome! Ladarrious made me feel like family. I will be furnishing all my future endeavors with L.

Ladarius did a great job he has great customer service I’ll be requesting him next time I’m in the store.

Went in to look for a sectional and had a nice experience when greated by Ce ce. She was very informative and helpful. Great customers service at this location!

Ladarrious was great salesman!!!!👨‍💼

Cece was awesome! She was very professional and informative about the couches we were looking at. Great service!

DO NOT SHOP HERE!! My mom was just kicked out of the store for browsing. They told her they work on commission and she should go elsewhere. How dare they! Browsing can lead to buying but not here.

William was very helpful and personable.

William at Ashley’s Furniture in Murrieta was great and a lot of help.

William was very helpful

William did a great job getting us all set up for our new apartment

Our sales representative Tim was the best. He provided excellent service and knowledge.

Ali was so amazing and so patient with me while he helped me look for the perfect living room set for my new home !

Seller was polite and easy !

Our saleswoman was amazing!!!! We knew exactly what we wanted. She did not try to upsell. She gave us reasons why we were purchasing a great table.

Allison was super nice and explained everything in detail. patient and knowledgeable. Thank you!

Quick and easy outdoor furniture purchase. Helen was terrific!!

William is the best

We were shopping for a new couch today and William was very helpful! He took the time to answer all of our questions and made sure we found what we were looking for.

Allison was super cool and extremely accommodating!

Went into Ashley’s today was met by Mike right away. Very Friendly not pushy at all ( my biggest fear) He gave of space to look around but available when we had questions. He was very knowledgeable when it came to everything we were looking at. Very enjoyable experience .

Helen was very knowledgeable and very nice and professional. We will be back to buy from get again

I had a great experience here at Ashley's today. Both Allison and Ali helped me out and there were extremely nice and made the experience even better!

We purchased a dining room table set a few years ago from this Ashley's Showroom in Murrieta. While the table looks good in our kitchen we have run into problems. There are bubbles forming around the top of the table that are unsightly. The top layer is delaminating as this isn't real wood but a cheap laminate. We purchased an extended warranty that Ashley's offers and contacted the store for repair. They told us to contact the third party warranty company as they would not be liable for any defects or damage after the one year warranty. When we contacted the warranty company they asked when we 1st started noticing the bubbles. My wife was honest and told them she began noticing it about a month and a half ago but the delamination is increasing and more and more bubbles are forming. The company rep told us we were obligated to notified them with 30 days of any damage or defect and that they would NOT be liable for any repairs. After talking to several knowledgeable furniture store owners I was told to contact the original Ashley's and they may be able to provide some assistance. Here's where my education in the furniture business was exposed. I spoke to Tom, the manager at Ashley's in Murrieta who was friendly and sympathetic to our situation was unable to help us. He told me most furniture built nowadays was "Throwaway" and after a few years the newer generation of buyers just tossed it due to changes in their style or the breakdown of cheaper man made materials fabricated overseas. The day's of buying a real piece of wood furniture are over due to manufacturing costs. He said if they sold a real piece of solid wood furniture it would cost thousands of dollars and today's buyer would not be able to afford it. He told us it's not Ashley's fault for selling lost cost, cheaply made furniture but the consumers as that is what allows them to make a profit and stay in business in these tough economic times. While I appreciate Tom's honesty it was still a difficult pill to swallow. He did recommend to reach out to local furniture repairmen who should be able to make the needed repairs. In the meantime we're stuck with a bubbled dining room table in our 50K remodeled kitchen. I will never buy furniture from Ashley's again and just so you know, they manufacture their furniture sold at other more respected furniture retailers as well like Mathis Bros. It has been two weeks since I replied to your request for additional information about our issue. I sent photos of our purchase agreement as you requested but I have had no response. I'm beginning to feel that this is common practice from Ashley's Corporate where they post a response appearing to care about their customers buy really do not.

Allison from Murrieta was extremely helpful when it came time for me to make my purchase on my first-ever new couch! She explained everything in such detail, made sure I understood the terms and conditions, and answered all of my questions. If you’re in the market for home furnishings, ask for Allison! 10/10 🌟

Allison went above and beyond expectation.

Update: Spoke with the manager. He listened to my concerns and frustrations. He related which made me feel understood. I appreciate him being understanding. I appreciate his level of customer service to ensure we will be returning customers. Thank you! I do not recommend this business. I have spent thousands of dollars at Ashley's. My last purchase I bought a $5000 mattress and was given a $100 gift card is how they presented it to me. Now when I am trying to redeem it and I am being told that I can't use it on a clearanced item. This makes me not want to do business with Ashley's as if I haven't already spent so much money with them already to not be able to use the gift card given from my last purchase. It's pointless and bad business. I have held on to this card for a few years because I can never use it when I want to.

Helen was amazing during the full experience of buying our couch. She was never pushy and always attentive during the 3 day span of searching.

Pleasure working with Helen in finding our furniture. She is fun and very informative. Will definitely be back to shop with her again!

Helen was very helpful. We got exactly what we were looking for, with no issues.

It was a pleasure working with Loron. He was informative, understanding and easy to work with. I never felt pressured or rushed.

When we first walked in the door Helen greeted us was with me the whole time to pick out a mattress and try the different firmness after that the bed set to match the rest of the bedroom furniture I wonderful service thank you HELEN.

Love going to the Ashley store in Murrieta all the workers are super helpful. We specially had a great experience with Nicolle she was so helpful and always on top of everything I totally recommend her.

William was very informative and helpful. Showed us exactly what we were looking for. Easy to work with.

Came to but a desk and a dinning table and William helped us as soon as we walked in got us in and out fast very helpful and funny had an amazing experience

Allison was so amazing!!! Helpful and super nice!!!! Thanks Allison!!!!!!!!!!

Excellent Service would recommend Helen to anyone.

William was very attentive he made sure we were satisfied with our purchase. He went above and beyond. When you come to Ashley’s ask for William highly recommend.

Helen helped me out today by finding me a sectional of better quality and price than what I was in the market for. She assisted all the way through, and made this a stress free furniture purchase! Thank you for your sincerity and warm integrity, Helen!

Great service and products at the murrieta store.

William helped me make a purchased at Murrieta Ashley. I appreciated his friendliness and low pressure.

Helen was fantastic helping us visualize different furniture pieces and match exactly what we were looking for! She is so happy she was able to make a decision today on Presidents’ Day and realize big savings when we only came in to look around and window shop. Truly cares about her clients and not just getting them to overspend. We are fortunate to have us welcome us at the door when first walked in!

Very pleasant and professional.

Natalie was a very pleasant person to work with with no pressure, good experience.

Helen provided exceptional assistance in helping me choose the perfect couch for my new apartment. Her knowledge of the products and her friendly demeanor made the shopping experience enjoyable and stress-free. I highly recommend seeking out Helen's expertise for your furniture needs!"

Helen was absolutely amazing! Friendly and funny. We had a great experience shopping for our beautiful new couch!

I had such an easy time buying my furniture with Allison. She’s friendly, helpful, and created a no-pressure buying experience!

Had a great experience picking out our furniture. William was very helpful showing us tons of options and not being pushy.

This was an awesome experience smooth and helpful thank you Helen for all your help

I love the quality and selection at Ashley's! And love working with sales associate Tim Doan!!

We went to Ashley and of course had to see our girl Liza. We got a new bedroom and living room set. Well I had issues with the living room set we had bought just wasn’t working ( definitely not Liza’s fault). The power recliner was faulty. So we went back to the store in murrieta and spoke to our go to girl LIZA. Went over it with her and she took care of it right away. She got us to completely reselect a whole new set and it’s even more comfortable the before. Liza is our go to girl like I said before. Not only is she super sweet and is a go getta. She will make sure you are completely satisfied and has never once pushed us or rushed us like every other sales person does. Definitely will keep shopping so the her. Even if she leaves there I’ll go buy where ever she is. She’s the BEST and most respectful woman in this business.

I went into Ashley’s looking for a couple of couches. The sales rep. Ladarrius, was SUPER helpful! Because of him, I will continue to shop Ashley’s.

Allyson was super sweet and very helpful. We went to both Jerome's and Bob's before Ashley . She found us what we wanted at the price we were happy with.

Helen was great

William at Ashley Furniture was very helpful on our recent purchase of a sofa and recliner.

Bothe manager and sales person were very courteous, friendly and very helpful with my purchase. I did not catch the gentleman who was at the desk who helped with questions but I assumed it was the manager..

Helen was extremely helpful and very patient as we made our choice for a new sectional. Excellent service. Great personality and went above and beyond.

We just moved to Murrieta and needed new furniture for our new home. Liza went above and beyond to help us find the right furniture for our home! The welcome we received from Loren to the exceptional customer service from Liza! We aren’t done yet, and will definitely be doing more business with Ashley furniture and Liza! We have bought all our furniture from here! We were there yesterday, but Liza wasn’t working, so Helen helped us. What a gem she was! Very warm and personal, yet professional and helpful! We’ve been so pleased with Ashley in Murrieta, and will recommend it!

Helen is always so helpful and kind!!

William was very friendly, knowledgeable

Helen was amazing in every way!!

Smooth process and sales associate CeCe was very helpful.

William was amazing and helped us pick out amazing pieces for our new home!! He was so sweet and patient!! Highly recommend him!

Mikes great

Came into the store. Purchase a couch. The rep used a tablet to place the order. I could have placed online myself. I thought doing it in person would help prioritize things and or delivery since it was only 1 city away from home. The earliest delivery date was a month out. Jump to the week before my original delivery date, and I get a call from shipping company that the delivery date would be pushed out 2 more weeks because they never received the item to deliver in time. Tried to find out more about where my product was. No one can tell me anything. I've tried to cancel my order. Been told twice now that I would receive a call to 'confirm the cancelation. Still have not received it. Seems like everyone I talked to no one cant help. Really, really wanted the couch, which is why I waited, but I haven't been told why it's not here. Just seems like their using my money. So I'm still waiting for over $1K to be returned since I don't have my product, then I can buy it from another retailer.

Mario was a great help with our decision. He was extremely patient with our questions and very knowledgeable about the product.

William in Murrieta store was great to work with.

William very friendly and professional

My experience with Ashley Store in Murrieta CA was excellent. Customer service from Mario was very professional and helpful throughout the process. I would recommend asking for him to my friends and family.

LORON, SALES PERSON WAS VERY HELPFUL AND MADE US FEEL VERY COMFORTABLE IN PURCHASING A SOFA SLEEPER WITH NO PRESSURE. WE ENJOYED HIS PROFESSIONALISM.

Michael is a great person to work with and we appreciated his hospitality, service and support. We picked out some furniture for our home and we very pleased with our experience. Thank you!

Norah was super nice. And very helpful

William at Ashley's in Murrieta is simply the best!! He was so helpful, friendly and knowledgeable. The best is that he didn't apply pressure to purchase and didn't mind when I kept calling my husband!!!

It was amazing

Helen is terrific and really helped us thru the entire process of purchasing a couch

Mario was great! He kept it simple and we found what was looking for 🕺🏻

The staff was great, but the furniture has been back ordered 3 times with no solid delivery still. The delivery was 1/2 the reason for buying it where we did.

William Ibrahim was an awesome representative for Ashley’s Furniture in Murrieta loved his personality and loved his input on interior designs for our ideas

Helen was really helpful with showing us the deals and giving us ideas. They have a huge selection and the finance options beat all the others around.

Great look

We came with an idea of what we wanted from the previous day and still needed help deciding on a bedframe and dining table with chairs. Helen made the process so easy and provided amazing insight. We’ll be back to buy our sectionals!

William at Ashley Furniture Murrieta was excellent. Great guy and awesome salesman. Thank you for the experience and we ordered our bed pillows and mattress protector and highly recommend him!

Neither sales person knew what they were doing. They had no knowledge about the bedroom set I wanted and they both quoted me two different prices on delivery.

William Ibrahim was great! He knew I was in a hurry and helped with no hesitation!

WARNING: Inspect for poor workmanship and if something is wrong, Decline the whole delivery! Why? Because I’ve been waiting on 2 chairs that had the above mentioned issues and now I’m short 2 chairs and no response after making my purchase. There’s always an excuse from company’s like this. The customer service reps are doing their job but the follow up from this company is non existent. I’m sure I’ll get a response, but look what it took. Such a shame. Remember during inspect when they ask you to look at your product. If something is wrong… doesn’t matter, if you’re “not happy with it” . Decline!!!! Don’t let them tell you their service technician will “fix it”. The fix shouldn’t be a fix. I paid good money for a good chair that doesn’t need a “fix”. Just decline and if you’re happy accept. But this poor workmanship just gets passed to the customer unknowingly, needs to stop.

William was great. Tons of help !!

William Ibrahim At murrieta Ashley store was great highly recommend

Helen was so amazing! Took her time with us and is super sweet. So excited for my new couch 🥰🥰

Outstanding customer service while taking the needs of the customer first. It's a pleasure to buy from a company that makes you feel like family.

Tim was a great help, friendly, knowledgeable, and not pushy! Great selection of idems to pick from.

We found exactly what we were looking for at Ashley's in Murrieta. William is awesome, he let us shop with no pressure and yet he was right there when we needed him. William was very knowledgeable and made us feel at home. Thank you!

Thank you William for a great experience. A true gentleman and professional.

William I. was very helpful, kind and had a good sense of humor. The process was easy and fast. We appreciate the help, thank you William

Natalie was amazing and very knowledgeable. Always love the treatment they give us.

My wife and I went bed shopping and met William Ibrahim he was very knowledgeable and kind. He helped us out pick the right mattress, he knew his stuff. Thank you for the awesome customer service! Highly appreciate and recommend..

Really good service and friendly sales reps.

Had been searching a few days for the dream couch that we envisioned having. Went into Ashley‘s in Temecula, and found the exact make and model of what we wanted. We were greeted immediately, given plenty of time to look around tryout and ask as many questions as we had. Left there still thinking about a couch and ended up going back that night to purchase the couch. Thanks to Natalie and all of her great help making sure we had the couches we wanted, as soon as possible, we waited four days for our couches to come in which was nothing in comparison to what other stores and companies had to offer definitely would recommend this store!!! The delivery process was easy quick and very friendly. Definitely would recommend having your furniture installed.

Helen is great! Was able to give me different options and took care of my needs. Thank you !

William was super helpful with finding the perfect sectional for our home. very pleasant atmosphere and was very comfortable

William was very helpful and informative

Helen was awesome! She really helped us out to find the perfect couch and new dining table.

I was totally impressed with the team at Marietta Ashley they blew away my expectations of great customer service.. The manager, Tom and the sales associate Natalie were very kind and super helpful. They were able to answer every question I had and were very knowledgeable of everything on the showroom floor. Natalie made me feel like I was family the minute I walked in the door and took the time to show me every option in the style I was looking for. I will definitely be recommending Ashley furniture to everyone that walks in my house and compliments my furniture. Thank you, Tom Freeman and Natalie

Still waiting for some of them 🥲🥲🥲. Delivery without all the pieces and I have to wait again 🥲🥲🥲 so frustrated.

Salesman Ali was very helpful and friendly

Helen was amazing! She went above and beyound to help us furnish our new home. We will definitely be back!

Best Furniture buying experience yet!! Shout out to Mike who helped us find an amazing deal and was kind enough to wait for us to rent a U-Haul to come get our furniture the same day so we can enjoy it sooner than later! Thank you Mike!!

Natalie was very patient with my indecisiveness! She was great to work with! I'll definitely be coming back.

We have been trying to find a couch. After several trips to Ashley Furniture working with Ali we found the one we wanted. The store manager also helped us. Great support.

William helped us and wasn't pushy or overbearing. We found a great table and William made the experience smooth.

William Abraham helped us get a new sectional and dining room table. Very knowledgeable, friendly and great service.

Helen was absolutely fantastic! She was attentive, had great suggestions and earned our business with exceptional customer service. She even came in on her night off to close the sale. Thank you Helen. Cheers!

If you come here just ask for Mike. He was very friendly and made everything work for me in a very timely manner. Recommended for first time furniture buyers and experienced. Thanks again Mike!

When I called into the store to check item availability I Lana spoke with Elena. She’s Was extremely helpful. Got everything I needed as far as information goes. when I came into the store. The sales associate LOREN prepared all my paperwork, and went beyond any expectation as far as helping me get exactly what I wanted. A great team. Thank you.

Halen helped us out she is great! We bought a lot of furniture and she really helped us out!

Nathalie was great with helping us choose chairs for our new dining set.

Today we purchased furniture from the Murrieta store, Ali helped my husband and I. He explained about the delivery, set up and protection plans. Thank you for an easy purchase. We will love our furniture for years to come ! Sal & Nancy

Helen was the BEST ever. Great service. Extremely helpful in helping to put together the perfect setup.

Tim is awesome! Knowledge on product and made the purchase easy.

William Ibrahim works at Ashley Furniture in Murrieta. He was awesome and set me up with a great deal on a dresser. Definitely recommend him if you are looking for any furniture pieces.

Speak to William his super helpful full of knowledge he will help you find what you need!

We recently purchased a couch and coffee table from Helen, who provided exceptional service. Helen was knowledgeable, attentive, and patient, effortlessly guiding us through the selection process. Her keen eye for design and commitment to meeting our needs made our furniture shopping experience delightful and efficient.

Nathalie was absolutely amazing!

Ashley’s is great. My delivery was awful. Rude service man and a piece of furniture is missing after he supposedly verified bringing everything in and rudely leaving it blocking door.

I met the most helpful young lady. She was such a delight and took me to just what I was looking for. We had several choices and were very satisfied. The am very pleased with what I choose.

Our sales associate CeCe was amazing! She really helped me pick out and put together some beautiful pieces, very grateful. Thank you

The minute we walked into Ashley’s Furniture in Murrieta Natalie immediately greeted my family & I and helped us every step of the way by providing wonderful customer service. She was very knowledgeable of the products. Thank you Natalie,

Natalie was very helpful and accommodating. She answered all questions that were asked, and even made some great suggestions.

Really great service

Great shopping expensive at this location. Good deals. Ask for Helen. She was great to work with

Great prices. Natalie was wonderful to work with.

Mike was helpful in helping me find a curio cabinet which fit my needs and my budget.

Good selection, friendly staff, no sales pressure. Reasonable prices.

Helen was very helpful and nice but not pushy.

Helen is really wonderful. The whole team in this Ashley store were great. I would come back here again!

Super helpful staff especially CeCe she got us the best deal on a mattress.

Very friendly and helped me find exactly what I wanted quickly! Thanks Helen

Natalie was friendly, helpful with the options Ashley offered and easy to work with. I appreciate she wasn’t pushy - like some sales people can be. We’ve purchased furniture from Ashley before and are satisfied with the quality.

Thanks for the help magdi william

It's the best place to buy furniture. Helen knows what's furniture to match our floor. She was very accommodating and pleasant. 👍👍👍

My sales guy is awesome! Made everything eaay for me.

Helen was very helpful and super friendly. We will be asking for again in February when we come for a new bed.

I went in on Saturday around 8pm hoping to look around at some bedroom sets and get some pricing. The sales associate was helping me & I guess needed a managers assistance for the question I had, so they went to try and get the manager from his office but he never came. He could clearly see a customer was needing the assistance but instead was in his office with who looked like could be his sister or spouse? Either way, he made it seem like he was too busy to come and assist every time the Sales associate would try and go find him. I ended up leaving and said I would come back another time. I come back the other day and he was on the phone and said he was too busy to come assist, yet again. Just seemed very unprofessional to me and they def lost my business. Please be more attentive to your customers and staff. All that was needed was a simple moment of your time.

I went into the store to make a purchase and everyone was so so friendly, the manager Thomas was also extremely welcoming and friendly with us, he took the time to show us exactly what we were looking for for our new home. I highly recommend this furniture store, I’m certain you’ll find exactly what you’re looking for for your home, everything from pillows, to rugs, placemats and dishes to lamps, mirrors and sofas, as well as gaming chairs and desks for your laptops. Ask for Helen or Tim, they’re super helpful!

Liza was very helpful and did not pressure or pester, which some do. Perfect level of attention. She was efficient and friendly, professional and personable. Thank you!!

Helen was absolutely fantastic and went above and beyond. Her level of customer service is unmatched. 10/10

Helen was a dream!

Natalie was extremely helpful and patient with me as I took hours to make a final decision on a purchase!! I will be back!!

Salesperson very thorough and helpful with info needed to have delivery go smoothly.

I had such a wonderful experience. Everyone was friendly and Helen did a wonderful job at helping me.

Helen was very helpful and knowledgeable in all the furniture we looked at. I’ll be back to see her again.

Helen was ver helpful and entertaining

Cece was amazing, she had some much information on the furniture. Cece made my shopping experience easy

We were couch shopping today and Chuck helped us from start to finish!! Was very patient and kind and explained everything to me step by step! Helped me get the delivery date set up, and even got me an additional percent off for Black Friday sale! Highly recommend you ask for Chuck for your furniture needs and purchases!

William Ibrahim at the Murrieta store is the most incredible sales person. He is very knowledgeable, friendly, and helpful. He listened to my needs and wants and cultivated the perfect piece w perfect financing to go with it. I will be back for my next piece for sure! Thanks William!

Natalie was great and helped us with the purchase of our new dining set.

William Abraham was awesome! Very helpful and honest. We came in knowing what we wanted and that’s what we left with. Thank you 😊

Helen was so accommodating, as we were shopping for my elderly Aunt. Great experience and good deals!!

Mike was very knowledgeable and helped us pick the right sofa set for our new home. He was patient and answered all our questions, he made the experience enjoyable.

Tim D. is always a delight to work with. We specifically requested him for a second purchase for his excellent customer service and friendly demeanor.

Natalie was wonderful. She stayed after hours to make sure we were taken care. Helped us in every aspect.

William M. Abraham was very helpful and knowledgeable. He made the purchasing process of buying a couch simple and most importantly QUICK! He was awesome!

Very friendly staff, awesome manager and a great variety of furniture

Chuck Marano was hands down the best to work with! Throughout the process he kept us informed, gave us our time needed to look on our own and helped take care of everything! Will be seeing him in the future!

Store manager Tom and associate Liza were super helpful. We didn’t get greeted and had to seek out customer service but once we did get to talking with someone the employees were helpful and knowledgeable. Also. The Google maps location is slightly off, this store is next to Savers.

Our Sales Consultant, Tim gave us room to shop and quickly helped us purchase the perfect table. The two delivery experts carefully and efficiently set up our table with 6 chairs. They were in and out in minutes!

Natalie was very professional and patient with us. Walked with us through the store and helped us find what we were looking for. Highly recommend Ashley’s.

The gentleman who helped us was very helpful and honest. We were in and out in 20 minutes!

Your salesperson Angelo Murano was amazing and knowledgeable and polite. He was very respectable of our needs and we will return for future business.

Helen was the most wonderful, considerate designer that I have ever encountered. She will always be my go to. I also advise anyone that is looking for furniture makeover up their home to look up Helen you cannot go wrong.

Helen was amazing to work with. Very helpful and kind! Good choices.

Helen was an amazing!! And extremely helpful!!

William Ibrahim was really helpful and patient. Excellent service!

Great day.. lots of new stuff! Salesman Loran was great! Will be back for sure!

Helen was a pleasure to work with. She was patient, passionate, and very knowledgeable of everything we were looking for. I would recommend her all my friends and family.

Very helpful and knowledgeable.

Helen was awesome person to work with! She make it everything easier for us

Natalie was amazing!

Murrieta location is huge, Helen was absolutely great and helped us get the table we were looking for. 10/10 service!!

Purchasing furniture from Ashley Home Store (online) has been nothing short of a NIGHTMARE!!! I ordered bar stool chairs that should have been counter top stool chairs. I canceled the order immediately, and received the updated cancellation message. However, the order was never canceled. Two days later, I received the order. I immediately called Ashley to again cancel the order and pickup the chairs. It has been over a week and I have not received any further correspondence. After calling numerous times and chatting with the virtual assistant, I have yet to receive a pickup date. Each call results in the promise of an email within 24-48 hours. As of today, I have not received helpful correspondence regarding the pickup of items that should never have been delivered. Additionally, I was told the online order policy is different from the in store policy. I have yet to locate a detailed online policy. Disappointed with Ashley's Poor Customer Service! A Felton Ashley's Online Store finally picked up the items that were to be returned to their warehouse. We were promised a refund within 7 to 10 days. The items were received and processed at a local warehouse more than 3 weeks ago. As of today, we have not received a refund for the returned items. After several calls, emails, and promises, Ashley has neglected to credit our account. Each customer service representative stated we would receive an email within 24-48 hours. After escalating calls to the management team regarding the promised refund, and not receiving the refund as promised, we are very concerned about Ashley's business practices. Buyer BEWARE!!!!!!!!!

Chuck met me at the door and was extremely attentive to my needs. Made me feel like a valuable customer. He was knowledgeable, professional and very patient with me. I made the purchase and I’m a happy customer.

This Ashley’s location is very unprofessional and crooked in my experience with them. They come off nice and welcoming at first to get your business but once they have your money, good luck. I purchased over $10k in furniture at this location and was mislead by a sales rep into adding protection plans that would allow me to swap mattress for mattress or have my furniture repaired if such items were to become damaged. This was not the case when I reached out to use my protection plan less than 2 years later. When I voiced my concerns to the store manager I was blatantly disrespected and dismissed by Mr. Thomas Freeman who was extremely rude and unprofessional. Not to mention I purchased all my furniture on Black Friday in stores and they tried to pull a fast one by not giving me a discount on a temper pedic mattress and two twin smart frames. I had to drive back to the store the next day to receive a $700 credit for the overcharge. Guys, I’m a 100% Disabled Veteran who had just Retired from Army Active Duty two months prior to my purchase and I was yelled at and called a liar by the store manager for trying to get my issue resolved. This place has no integrity! Please oh please do not spend your hard earned money at this Ashley’s location. Fellow Veterans and Retirees consider this the warno before the frago and take your business elsewhere. I have tried to get into contact with their regional manager to hold Mr. Thomas Freeman accountable for his actions to no avail. Customer service is working with me but has not received a response from the store and I’ve already escalated this issue and reported them to the Bette Business bureau “BBB”. Good luck and stay safe.

We were able to view the options without being followed or pressured by a sales person which was refreshing. Once we had questions, we were offered immediate assistance by Tim D. He was extremely knowledgeable and responsive to our questions. He offered design choices and options to consider. We visited several stores and are very pleased with Ashley’s pricing and customer service. The delivery fee however was high and negated the % discounts offered.

(Translated by Google) Excellent service, good prices and a wide variety of furniture. Above all, the delivery of the furniture took only one day of waiting. Highly recommended 👌 (Original) Excelente servicio, buenos precios y gran variedad de muebles. Sobre todo la entrega de los muebles tomo solo un día de espera. Muy recomendable 👌

Cece was a great sales person, she was very helpful and great personality! They should have more people like you, Thank you!

Helen was very helpful on both our visits. We shopped several stores, but settled on your location because of the kind attention of our sales person. Helen let know of available products on the floor. Answered questions,and we had many. We were out of town for two weeks. When I called Helen for an appointment, she explained that she was ill. We made arrangements to meet her at the store, and made our purchase. We are waiting for delivery of the purchase, which is scheduled for Thursday. So far we are happy with our experience with Ashley . I will recommend Ashley's, and Helen to my friends. James and Velinda Howard.

Helen was great!

Ali was very helpful and patient while we made our decision. We went in looking for a TV/entertainment stand. He was able to find us exactly what we were looking for writing the first few minutes and we also purchased 2 new recliners.

Ali was very Helpful and patient with me. And that was most appreciated. Very good customer service and follow up.

Helen was amazing!! She was so helpful, knowledgeable, and super sweet!! Needed a couch for work and she was able to help us out and it was a fast checkout process! Thank you!!

Great Service, well informed and personable sales associate. Ask for Cece.or Tom, the store manager. Easy and fast checkout. Purchased Recliner hot sale items with three day delivery. Will be back!

Helen was incredibly helpful and patient while we picked out a new mattress. Update: We’ve never been more sorry for making this purchase. The mattress feels nothing like it did in the store and is physically painful to sleep on. We were told it would take a couple of weeks to soften up and that we had thirty days to return it. At the 30 day mark we were told we actually only had 72 hours to return it. Tempurpedic’s website assured us there was a 90 day guarantee but upon reaching out to them we found out we had to work with who we purchased it from. Several trips to the store later, we’ve been told: we “should” be able to exchange for a different mattress but we’ll call you…yeah we said we would call you but instead we emailed you and said you’re out of luck…to, well all sales are final but we’ll escalate this to corporate and call you tomorrow. Tomorrow has come and gone and no phone call came in. After 20 years of shopping here, I will never make another furniture purchase here again and would recommend other shoppers avoid it at all costs.

Great experience! Had everything I needed. Customer service was great!

She was amazing caring and honest.

Mike was very helpful and provides great service. Explain everything very well and was very patient. We are very happy and will go back to Ashley for our furniture needs in the future

Helen was very pleasant and knowledgeable.

William took way too long to ring up our deal. We came, we shopped, but when it was time to ring up it was a hassle with a couple back and forth that weren’t necessary.