Ashley HomeStore Murrieta, CA

Customer service is horrible. On Tuesday I ordered delivery for a couch and a bed at Ashley in Murrieta for Sunday. On Thursday they confirmed the delivery by text and said that if I confirm that there is no cancellation. I confirmed. On Sunday they called and said that they could not deliver to my area because it is 4 hours away. I googled the distribution center address and my address and it is 3 hours and 52 minutes away. When I called to speak with a manager 5 different times they would not put him on the phone. He does everything he can to avoid helping with a problem. When I went to the store to speak with the manager Richard he got angry and yelled that there was nothing that they could do. He knew that I called and was avoiding my calls all day. There was never a let me see what I can do, or let me make some phone calls, nothing. He wanted the sales rep to handle it. Customer Service is horrible. I will never shop here again. I was told by customer service that if they were unable to deliver to my location that they should have let me know immediately. Instead of taking my money and waiting 5 days to tell me they could not deliver to my area. I have attached the confirmation text.

Customer service is horrible. On Tuesday I ordered delivery for a couch and a bed at Ashley in Murrieta for Sunday. On Thursday they confirmed the delivery by text and said that if I confirm that there is no cancellation. I confirmed. On Sunday they called and said that they could not deliver to my area because it is 4 hours away. I googled the distribution center address and my address and it is 3 hours and 52 minutes away. When I called to speak with a manager 5 different times they would not put him on the phone. When I went to the store to speak with the manager Richard he got angry and yelled that there was nothing that they could do. He knew that I called and was avoiding my calls all day. There was never a let me see what I can do, or let me make some phone calls, nothing. He wanted the sales rep to handle it. Customer Service is horrible.will never shop here again.

Don't pay full price! Get the Internet price then ask for a discount. Candice is your best salesperson to ask for.

Leisha was a wonderful help when we were buying a couch. Excellent experience!

Leisha was one of the most helpful sales experts and really won me over to Ashley Furniture where I had never shopped. I found a few items of interest online and wanted to view them but then forgot to bring the names. Leisha dropped everything to walk the entire floor with me, showed me their searching portal and kept me from feeling discouraged. I decided to purchase both pieces but was in a rush so she made the process as quick as possible. She was incredibly kind and went above and beyond! I’ll be back for other pieces!

Recommend Art as your salesperson. He is great.

I would recommend Ashely’s store in Murrieta. The place is well organized and the staff is amazing. If you haven’t serviced by Leisha you should, she is the kindest and most easy going person. She is full of knowledge on items and will always look out for your needs and price point. She has an amazing customer service. She made our purchase very easy and stress free. Thank you and will see you again.

Great experience buying a new dining room set! No pressure and great deals! Our sales person was very knowledgeable and patient!

My Sales Associate Aaron Clausen provided us with a great buying experience. Aaron is very professional, knowledgeable, and is a very nice person. We will definitely come back to Ashley Furniture and look forward to working with Aaron Clausen. Mark

That service costomer service i'ts no good I've to much problems all staff, I'm not recommending this store have problems for make communication with that personal

Had a great experience with this store. We were helped by Isaiah, he was very knowledgeable and kept an eye on us. He was always available for questions. We ended up buying the furniture we needed. I am very glad we went there. Will be going back for future purchases!

We was verry happy with Rick excellent help.

Look for Agustin and Helen when you come here. They are the best and gave us an amazing tempur pedic mattress and furniture shopping experience. I wouldn't look elsewhere. Thanks guys!

Candice is/was a very good salesperson. I recommend her, and the store..

Don't think so.

Helen was amazing and helped us every step of the way! She measured several different times and help us configure our living room set up until we figured out the perfect furniture for our awkward living space... she’s awesome! Helen is a great asset and definitely deserves a raise! She knows her stuff and showed us lots of different furniture that I had expressed an interest in. We will always ask for her when we come back to buy for our other rooms!

Good customer service ! Cory was so helpful and kind. Amazing sales person and a great assets to your company . Sad that she is going to leave. Delivery went well for my bed frame

Love my Temper! Thanks Cori & Dan!

Ashley's furnitures the experience my mother and I had was amazing are cells person a young man I forgot his name he is very professional very compassionate caring they were not pushy very kind also there was a floor manager there as well he made my mother felt comfortable as well help my mother out with a few things on the contract of the sale thank you very much Ashley's furniture we are no longer going to any other furniture store but Ashley's that would be a place buy furniture and we would highly recommend Ashley furniture to all our friends and family thank you again