Ashley Murrieta, CA 92562

Visited today (05/22/2022) looking for a full size bed. Initially, no assistance from staff. When a staff member showed up he was rude and abrupt, like he didn't want to assist me. I was ready to buy, however after this interaction I'm sorry, I waisted my time to stop by. If I could rate you lower I would.

My sales rep was amazing and super friendly. I feel a little lied to by a manager. I was told if I purchased a mattress I would get a couch at a certain price. Well I purchased the mattress and in the end he double the price of the couch and said that price was only if I bought the 10,000 mattress. I was never told that. I would never look at a 10,000 mattress.

Never answers their phone when you call. Kind of ridiculous. Have tried several different days and times & no one ever answers. Just keeps ringing. Also, most importantly, the only reason I’m having to call to reach someone is because their sales rep totally messed up my order and never fixed it. Extremely frustrating and huge waste of time!! They also charged me $400 to deliver 2 items. Highway robbery when literally every other company these days is offering *free* shipping…I feel I was ripped off by this place. To make matters worse, they don’t even expect my couch to be delivered until 3 months from my purchase date. **Update: I ordered this in early February. It’s now mid-May and they still keep pushing my order delivery date back. Of course, they just decided to deliver it the only time I’m on vacation, so I had to call to reschedule it yet again. However, every time I try calling them, it says I’m caller number two hundred and something 🙄 Regretting ever buying this couch from them. I had to buy a temporary couch to use for all of these months - Living Spaces delivered this couch within 2 days of ordering…

DO NOT BUY THEIR PROTECTION PLAN! it’s fraud!!! Salespeople will tell you the protection plan will cover quality issues and will do cleaning service! When you try to claim the coverage, they will tell you total different policies!!!

No real pressure to purchase and very helpful once our decision was made

Very happy with their service

We have purchased from this location recently but never again based on our experience yesterday with Rory. We were shopping for a 5 thousand dollar mattress set but he would only show us one brand. I explained that we were not interested in that design but he refused to discuss others. Finally I asked if he received a larger commission off that brand and he told me "I don't care if you buy from us or not". He refused to get the manager when I requested it. I have never received such Rude treatment from a sales person and this location has lost my business forever.

Don’t let Sean Robinson help you. He is new and he is a snake. They will ask you to sign three pages at the very end of the checkout process and be sure to take them and walk away, sit down, pull out your magnifying glass and read carefully. There are basically no returns. The same is true when they deliver your furniture. We ordered multiple items and the guys who delivered and hauled away our old mattress bumped into every wall we have. They took no caution or care to protect our walls. The reclining sofa was unpacked and set up, but never plugged in or tested. I did that part myself not 5 minutes after they were gone and of course one recliner is broken and the other is just noisy. I called Sean who told me to call customer service. I was #133 on hold on a Tuesday afternoon. Sean also said he would have someone in his office open up a ticket with customer service. The customer service rep was nice, but the the only only solution is now to wait for an inspector to come take a look at it. Even though I sent pictures and video to show that it is broken. 3 or 4 days after speaking with customer service is when I finally got a call from the rep that Sean said he would have call me. Well I already had a case number by them. They too also wanted pictures and an explanation which I emailed them. So here we sit with a broken couch constructed very poorly constructed. Guess what? Sean doesn’t call back or respond to texts now.