Ashley HomeStore Murrieta, CA 92562

A great experience..we went in to look to compare. Then we met Shawn Rad..my wife described what she wanted in a bristo kitchen set, a living room set, and a patio set..Shawn took her right to specific items for her to look at..WE WERE OUT OF THERE IN LESS THAN AN HOUR purchasing all 3 items. A GREAT HAPPY EXPERIENCE.THANK YOU SHAWN.

Liza was very nice and helped my wife get the right recliner at a reasonable price. Great relationship skills. Thank you Liza

THEY WILL NEVER PICKUP THE PHONE..... Items received damaged, so they schedule a second delivery. The second delivery contained the same damaged item. Zero customer service and zero communication. This is the worst furniture store you will ever experience. Do your self a favor and try someone else. Update: A third try to deliver a bed was attempted today. With dammed as well. That's the 3rd bed that came with dammed,

My experience with Ashely Furniture has been HORRIFIC. I ordered a couch for my new unfurnished home back on July 2nd, and was giving a delivery date of August 11th ( a month a half) because of the warehouses being backed up due to COVID..understandable. Request time off of work to make sure I was here when the couch was delivered. Waited until August received a call two days prior states that they couldn’t deliver it as there was one piece of the couch that was back ordered. Then they provided me a delivery date of September 6th (2 months since ordering my couch) waited and waited then the day prior I get a call saying actually sorry it’s not coming we will get it to you by September 12th. By this point I have been extremely patient. Then September 12th comes along I receive a text saying my couch is FINALLY on its way. Wait around all day finally get a knock on my door and the delivery person lets me know that they only have 2 out 3 pieces of the couch (an INCOMPLETE) couch and asked if they let me know. I said no one informed me, he then advised that I call to see what’s going on. Extremely frustrated I called customer service, they made multiple excuses for there lack of communication as to why I did not receive a full couch. They stated they could not really help me that I would need to call the store. They tried to transfer me over and called the store, store manger, regional manager, and could not get a hold of anyone. They advise I take the time to just go to the store in person and I stated that I didn’t see why I needed to take time out of my day and waste more time and drive miles away to the store when this was their communication issue. They informed me that the third piece of the couch that I was missing MIGHT be delivered on September 30th and they would be giving me a call. I have not received a call I am extremely frustrated and I WILL NEVER BE USING ASHLEY FURNITURE AGAIN. I am not one to post negative reviews however this has been absolutely ridiculous, and I will be sharing my experience with others as this is unacceptable.

Helen was at the door, eagerly available to help me find what I was looking for. She was patient with me as we walked the different elements, allowing me to go at my pace. After making my decision, the payment process was easy. I'm looking forward to seeing my purchase in my home. Thank You Helen for a wonderful experience.

Ashley’s could be a great store. However, when stores have sales they know they will be busy. I purchased a couch and loveseat set. Now the problem. The delivery is 10 Weeks out!!! That is VERY poor service. I’m really upset that I can’t get this sooner. Ridiculous! If this was “custom” ordered I totally understand the wait. The salesman, Rick, was awesome. He was so kind and very helpful. If it wasn’t for him I think I would have cancelled my order. This wait time is something Ashley’s should have been prepared to handle. Shame on Ashley’s.... will I shop there again.... probably not.....

We had a good shopping experience Chuck was very helpful got us a great deal and hopefully it will get delivered on time and will be happy. Thank you

Very helpful nice friendly

Worst customer service ever! I won’t be shopping at Ashley’s anymore. The sales person was good; however, after that it was nothing but disappointing. When I came into Ashley’s my wife and I were looking to purchase a king size bed. Before purchasing, we asked if there was a sleep guarantee in case we didn’t like the bed. The sales person asked a supervisor who confirmed the mattress did in fact have a 90 day sleep guarantee. Well, low and behold the bed wasn’t comfortable so we came into the store to exchange it. The customer service manager, store manager, and corporate offices gave us the run around for weeks claiming we had to wait 24-48 hours, then it was a week, and then it turned into a month for a credit. Many phone messages were left without one single call back. We finally came in last Saturday and the exchange was made. They said they would contact us to give a delivery date. Well, today is Friday, 6 days later and still no phone call. WORST CUSTOMER SERVICE EVER!!!

Tina helped my husband and I today. I loved that she gave us our space to shop around and made our shopping fun.

Love Ashley's! Always can find what we need & at great prices. Second time Natalie has helped us & she is wonderful! Thanks Natalie!!

Rick Stier was our salesman. He did a superb job helping us! I highly recommend him. Great customer service.

The sales people have always been helpful. Appreciate the honesty on delivery times. Everything is backed up due to COVID.

I usually get my furniture from one of 3 places, Ashley being one of them. But after everything Ashley/ their warranty has put me through, I will now only shop at 2. Yes they are nice enough while you're in the store (however, beware of the push for the their most expensive stone like mattresses when purchasing a mattress with bedroom set "to get a better deal" yea I fell for that, now my poor daughter is sleeping on a rock) but once your furniture gets delivered they wash their hands of you. I had several pieces missing from another bedroom set I bought for my mother -so I contacted them shortly after delivery and they promised to have them sent out. It's been about a half a year later and nothing has been received. Why have I been waiting so long- beats me. I've been going through a whole other ordeal with the warranty I purchased from Ashley for a 5 piece living room set a few years ago. I've only successfully* used it once for some stains on an ottoman. What did they do? They just stopped by and sprayed it with Folex and wiped it down- what? I could've done that. I purchased warranty for a something more that THAT. This second time trying to get help for a broken leg of that same ottoman and I come to find out a broken leg is NOT covered by the warranty. But if it gets burned or ripped or stained it is covered? Are you kidding me? So now I have a 3 legged ottoman and a worthless warranty from Ashley. Suffice is to say that my experiences with anything Ashley has left me feeling like I'll never walk into that store again.

My review is based on the purchase and not the furniture as i hsve not recieved ot yet. But as far as the sales person Tina, she was great. The furmiture in the showroom was beautiful. With the sale price and easy no interest payments what's not to love!

Great service!

Our sales associate Helen came up to us right when I some questions. She was very helpful and explained the different features and options of the furniture we were looking at. With the Labor day sale going on right now the price is pretty competitive and they do have a alot of style's to choose from.

Excellent service