Ashley HomeStore Murrieta, CA 92562

I had a wonderful experience at Ashley's. I was assisted by Sam and he was extremely helpful and courteous during the entire transaction. When I return, I will be asking for him to help me.

Our salesman, Skylar was always very helpful and courteous. We thank him for his help and kindness.

Mario took care of us great service

Elle was amazing! She spent almost 2 hours with us picking out a couch that worked for me and a table that I liked as well! She did everything she could to get us the best prices and discounts! I left buying both items and very pleased with my purchases, price point, and customer service. Thank you again, Elle!

Our shopping experience was very easy out sales person Chuck was very sweet. We let him know we were shopping and he gave us our space which we liked no pressure selling. His personality was so sweet too. The store had lots of choices and set up very beautiful. Will certainly return

I went today in hopes to look for new items for our house. The employee there started harassing my family and I the second we walked in. We don’t like being followed or harassed. I told the man who tried to help me that I wanted to look around and let him know if I needed help. He didn’t like answer and made very rude remarks towards me and made me very uncomfortable. This type of harassment is unacceptable. We turned right around and left after the guy said he refused to let us walk alone and will follow us the entire time. So we left. I really hope these employees are trained in the proper ways to sell to someone with out harassing someone. If these people are commission based than that should stop. I ended up buying my dining table and couch and bed frame at Jerome’s. Will never shop at Ashley furniture in Murrieta again.

I have now purchased three sets of furniture from Ashley furniture. The first experience was terrible, the second experience was good except for the fact that the bed set is a piece of junk. The third experience was going well, until they forgot to put in the dining room table. The salesperson screwed up on the paperwork, didn't put on the dining room table, and it wasn't delivered. This is causing a massive inconvenience since be home that the furniture is getting delivered to is two and a half hours from where I currently live. I planned my entire schedule around that furniture delivery, and I cannot come back up for a second delivery the response I received from Ashley furniture was basically that I had to come back in, order the table, and that they would deliver it whenever they had an opening, this is obviously unacceptable and they are not willing to own their mistake and make it right. I do not recommend them at this poit. Tom, The general manager, is unwilling to rectify the situation because quite frankly they do not care about their customer base. I would highly recommend going elsewhere for your furniture purchase. Even Amazon has better delivery practices and Ashley furniture.

We ordered a few pieces in store, and there were going to be two separate deliveries. One set soon after the purchase was made. We had received a confirmation of delivery a couple days prior to delivery date, but on the delivery date we heard nothing about a time frame, and had come to find out they changed the delivery date to the following week, without confirmation with us or even any contact. This was unfortunate because we had already stayed home from work for that day. With work schedules we planned to do a will call pick up, and clarified it would be at the Murrieta location. Of course, the pick up kept changing over and over again without notice, and finally we were told we had to go to Colton to pick up. With work schedules, this was not possible so we went instore to speak with customer service because we were getting no where over the phone. The customer service representative gave us a shipping option where they would simply leave it at our door and we would not have to worry about missing work hours. Delivery was made, but we received an unpleasant call that they needed a signature from us, despite us having been confirmed this would not be necessary. Luckily, I work close by and was able to make it in the 10 min time frame they gave us to give the signature, needed for delivery. After all the deliveries are made, we will not be making any further purchases with the company. The Delivery system and customer service is shameful.

We just purchased a power recliner loveseat at the store last week. It was delivered with clear damage and even though we pointed it out, the delivery people still left it, and told us to call customer service if something didn't work. I am now dealing with calls and long waits to have somebody come check it out. Very disappointing, not sure I can recommend the store. Not what you expect when you spend a couple of grand on furniture at this store.

Buying a recliner felt like a used car transaction. Salesman "We could discount this number maybe match this number, by the way the $119 delivery we can't negotiate but maybe my manager can help reduce the product cost." Then he comes back and says the manager is already doing a price match so he can only reduce by $20. What a song and dance... Then they request you pay delivery and taxes up front with a credit card even if you have their store card. I paid the delivery and taxes only for them to charge them a second time to my store account anyways. Spent an extra 45 minutes for them to figure out which printers were working and listen to their excuses about why we were being delayed due to their slow wifi. Delivery is a whole other story... They were supposed to text 2 days before to give window... No text received. Try calling their support number if you want to be on hold or hung up on... And don't forget to give the 1-5 rating before they disconnect you... Good thing for them zero is not an option...

Completely unprofessional & disregards customer satisfaction! First, we were over charged by the sales rep, then our product began to tear immediately so I scheduled an appointment under our warranty but no one ever showed up to the appointment. So I called to ask why no one showed up, a rep said we weren’t put on the schedule. I then scheduled another appointment just for someone to show up & lie. We were told the tech that showed up was going to order the correct parts & fabric but he never did! Yes, send me an email & I will forward you my number to resolve this issue.

Horrible Experience !! Didn't get our delivery twice !! They had our phn # and Email both wrong. Third try got delivery. Damage on one dresser. Was promised they would come fix it. Driver refused to pu my old mattress and box spring after being told by his boss to bring me back in the plastic from the new mattresses so I could wrap them in. At that point he walked out of my house and drove off. Lady from delivery called me to apologize and promised a $150.00 gift card. WHICH I NEVER GOT ! Called the store several times got a not in service recording, even double checked the phn #. Funny, when I called back using *68 I got right thru. THEY BLOCKED MY # !! After speaking with the girl in customer service, she said she'd call delivery and call me back that evening...told her I was pissed and said I if I don't hear back from you I'll never do business with you again and also let my friends know about my experience. She said that's your prerogative sir. NEVER HEARD FROM HER !! NEVER EVER SHOP HERE !!

We have been dealing with Ashley furniture since December. Regarding our dining room table. We have called several times and spoke with customer service have never received a phone call back from them. We’ve called the store manager to no avail he does not return phone calls he does not reach on tax. Customer service passes you off to another department. This is got to be the worst furniture company in the world. One person promise you to have the matter resolved within a few days. A few days go by no answer no phone calls you call them back and it’s another story all over again you have to wait for them to contact you, which they never contact you. I’ve worked 38 years in a furniture company if I did anything that this company does I’ve been fired. Please reconsider find any furniture from this company your best place to go is living spaces, Moore’s anywhere but Ashley furniture furniture