Ashley HomeStore Murrieta, CA 92562

Louie was fabulous. He was easy to work with. He took the time to answer all of my questions and he wasn’t pushy. Great exoerience!

I purchased a Couch for 4k and the warranty. The couch is such poor quality and the frame has broken because it was assembled improperly. I contacted Ashley a month ago and tried to get my couch fixed. They have sent me in circles. They have done everything in their power to refuse service even though I purchased the warranty through them. Now their claiming that the warranty they sold me is a 3rd party warranty and their not responsible for them. Horrible customer service. They hung up on my wife. Do not buy here they do not stand by the products they sell completely unprofessional. They hlied to me and told me that this warranty is the best on the market. It covers everything. Total lie.

Great customer care experience!

Ashley always provides outstanding value and selection. The people are the best. Well trained and friendly speaks volumes for their love of what they do. Why shop anywhere else!

Very pleasant and knowledgeable associate will be visiting him again for our upcoming purchase

Worst furniture buying experience of my life! I did not receive my items on the day they were promised and spoke with Adriana at the Murrieta store to find out why? She was a nightmare! Rude! Obnoxious! They messed up and she treated me like dirt. Now I have to wait days to even find out the status of my delivery?!?! In the meantime I have to host Father’s Day at my house without dining room chairs or barstools. I am a very unhappy customer!!!

Salesman was very attentive & helpful.

Do not get furniture with MIKE he messed up my order not 1 time but 4 TIMES I got a bed a foundation and a mattress and my experience has just been the worst got the wrong bed and color after I tried correcting my order with him he kept making excuses never admitting he was in the wrong I provided item number he just had to process the order. Do not go with mike

They never answer the phones, customer service is terrible, worst experience ever

BUYER BEWARE!!!! Prices are inflated and salespeople upsell everything! The 'warranties' DO NOT cover anything!!! NO CUSTOMER SERVICE. Store managers DO NOT return phone calls. There are plenty of other furniture stores to choose from. BE CAREFUL if you choose ASHLEY FURNITURE!!! UPDATE - Please see the lame response given by the store manager. NEVER responded to the issue or even acknowledged it! Instead placed an advertisement for the store. THIS REPLY SHOWS HOW LITTLE THEY CARE!

Lucy @ Anow desk is Awesome Thank You!

Had a great shopping experience. Knew exactly what I wanted when I walked in so the sales rep Cece took me straight to it to confirm and check it out. Now I’m just waiting for delivery. Great experience all around!

Bought a dinning room set back in November delivery from the chairs and table was two weeks late after the store said everything was in stock. The last piece which was a bench for the table took 7 months to arrive which is a bit ridiculous.

Came into Ashley HomeStore by appointment only during COVID and purchased a couch. We were in the store less than 35 minutes from entry to exit and are scheduled to receive delivery tomorrow. Very happy with the selections to choose from and the one we chose. Salesman was very helpful and efficient in getting us checked out in a timely manner.