Ashley | Murrieta, CA 92562

We've chosen to never shop at this store again due to our recent visit and to be honest I may never purchase another piece of Ashley furniture altogether. We were in the store for about 6 hours total on 9/24 and 9/25 - entirely too long to be around Natalie and Tom Freeman. Gilbert ultimately helped us out and was an exceptional salesperson but both Natalie and Tom seemed to be doing this job for too long. They have no care for customers...only numbers. 1. We watched a manager yell at and belittle several employees near closing time on 9/24 in front of my three teens. 2. After we came back to the store the next day to complete a transaction (a banking blunder stopped us from purchasing the night before) the manager had changed the deal and would not honor our previous agreement. 3. We were being strong armed into paying for a warranty even though warranties are purely by choice. The manager (Tom Freeman) literally told us that we could not get a pre-negotiated discount if we chose not to purchase the warranty. 4. Manager, Tom was extremely rude to us. Talked down to us and treated us very poorly. He actually argued with me (pretty loudly) for about 30 minutes on the floor in front of other customers. At the end he went into his office and closed the door leaving us on the floor. 5. Natalie was a jerk... Period. 6. Both Natalie and Tom lied to us about store policies.

I have never written a bad review but I am hoping that this will help others. I spent 8k on furniture from Ashley in May. I moved into my new home a few weeks after delivery. One of my couch cushions was(is) defective. Looks flattened after sitting on it. Reported problem someone came to look at it & said the cushion needed replacement and someone would get back to me. replacement was denied saying the person inspecting it said there was nothing wrong wit it. After several calls & emails they sent a second person out to look at it. He said right away that it needed a new cushion ( the same thing the other person told me)he said I would be contacted in about 2 weeks. That was 5 weeks ago. I called & emailed again today. Finally someone answered 30 min. Later & hung up the phone. I'm hoping I get a response to my email. Save yourself the headache. Buy somewhere else. Wish I had read the reviews first.

I bought a five year warranty for nearly $2,000. After over 20 calls no response from Ashley’s Furniture nor warranty company GBS. Hold time is two hours per call, yes 20 phone calls. Horrible service from both. No one is accountable. I never have posted a bad remark, but this deserves one.

I’ve been buying some of my furniture pieces at Ashley’s furniture in Murrieta. The people are helpful. The store always has something that I’m looking for! Thank you !

Sydney was so great. I told her what I was looking for and she did not disappoint I was in and out in no time and she was very kind . I will definitely be coming back to see her again!!

If I could give zero stars, I would. By far worst experience for a multitude of reasons. Falsely advertised products. (Please look elsewhere when purchasing furniture.) The issues still haven’t been resolved and I’m still waiting for them to respond and resolve all the issues that have arisen.

Very happy with my Sales Rep Rory in Murrieta - he gave me a very good price on my new coffee table and a delivery date months shorter than what was shown online. Good man!

We spent over $4,000 on two couches and a dining room table. Upon delivery the table base was broken. Delivery men talked us into allowing them to send a repairman. Repairman came the following week and told us the pedestal must be replaced. He told us one would be shipped to us within another week. That was 4 weeks ago. We called last Saturday and sat on hold for 39 minutes before our call got disconnected. Drove down to the store and met with Tom the store manager. He had one of the ladies check the status on their computer but the system was down. He promised us a resolution by the following Tuesday. By Thursday, as predicted we had heard nothing. We called our sales person Dolores and asked her if she could walk her cellphone to her manager. We then spoke with Jeremy who promised a rushed resolution. It’s Saturday afternoon and again we have heard nothing, as predicted. Over the years we have purchased most all of our furniture from Ashley. I will never return there to purchase anything! Their word is worth nothing! I strongly recommend going elsewhere for your major furniture shopping!