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Ashley Store | Murrieta, CA 92562
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Murrieta, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Greetings From the Ashley Store in Murrieta, CA!
How to Find Us & When to Visit
Key Values of Our Store
Ashley Stores Give Back!
Customer Service
In-store offers
What our customers say
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Very nice, clean and spacious. Beats Living Spaces.. hands down! We went in for a mattress, asked for Cici because I spoke with her over the phone. Cici was very nice, and knowledgeable. She wasn’t pushy, she made sure we got what we wanted. Thank you, Cici.
Excellent customer service. Answer all my questions and gave excellent suggestions to detail. Very polite, always greet you with a smile 😃 😊 Thank You Ashley
We had a very pleasant experience. It took no time to find what we were looking for. Michael Stasi was awesome.
William is amazing and so honest!!
Frank did a fantastic job helping us with election and pricing. Honestly we were a pain going back and forth on various items and he was incredibly helpful and patient.
Lots to choose from. Excellent pricing. Super kind and professional salesman- Jeremy!
Excellent service from Frank,bought the couch set and recliner only because he was knowledgeable about our options
Great location and amazing staff members! After realizing my living room wouldn’t fit the sectional I wanted, Ladarrious helped me find a sofa and loveseat combination that matched the comfort, aesthetics, and price of the original one I found perfectly! He was friendly, approachable and professional and I really appreciated his help.
Beautiful showroom and nice crew. Prices aren't cheap, but not crazy expensive either.
Frank was very helpful and knowledgable! He was able to help get a nice deal on a dining table.
Thank you William for your amazing services and deals. Much appreciated. Definitely coming back again to buy more furniture.
Bought a surprisingly good quality piece of furniture from this big box store - solid wood throughout. No one else offered this style of furniture for this price point with this quality. There is an issue, pickup and delivery, there is no pickup only delivery and it cost $100 and everything is confirmed through a foreign call center - EVERYTHING! The confirmation call is critical for delivery and there are multiple confirmation calls. I received my 1st call at 4:35 pm on Sunday. Missed it and the message was fast and very heavily accented. Listened several times with 5 variations of the number. One of the numbers was correct so I was able to move on in the delivery process. I imagine this is a company wide policy and process and it is not fun for the consumer but works for Ashley (and that's all that is important - right?). The number for the cal center is 833-578-0300.
William is very helpful and helped us save a lot of money!!
Very friendly, helpful, quick service 😊
Great service. Thank you Frank
Tim understand my needs for a mattress and made excellent suggestions for the comfort of my guest. He was excellent. I would refer Ashley furniture because of Tim's patience and willingness to help.
Professional and friendly!!
Mike was a great salesman very helpful and personable gave us a great deal !
Nathalie is awesome. I love this store. We'll be back...
William is great and makes it easy
CeCe helped us look for what we were looking for. She was patient yet informative. She talked about the protection plan without being pushy. She was very helpful in showing us options that Ashley has. Ashley had all the selection we needed. We are looking forward to our delivery and our next purchase. Thank you for making this pain free. See you soon CeCe.
Great job explaining! Friendly and easy to work with!
William did an amazing job at Ashley Murrieta furniture store in highly recommend him.
Frank helped us out with everything we were looking for! He wasn't pushy on selling the most expensive items but truly wanted us to find what worked for us. 5 star visit, will be back in the future for more furniture.
Liza was a great help in selecting all our furniture. She was knowledgable about their lines and what was available and what was not. She let us know the offers they had and was not pushy. We will be back to have her help us again.
Appreciate the great service William!
William did amazing!!!! He new exactly what i was looking forward and made sure i would be satisfied with my purchase. Great experience. Also the store manager i believe his name is tom was also a pleasure to work with.
My grandmother wanted new stools and because she is 105 couldn’t try the out until they arrived at her home to only realize she was unable to sit in them and wished to return.. normally once assembled,Ashley had no return but after hearing her predicament..the manager allowed us to return
We just moved into our new apartment, and buying furniture with Frank has been the easiest part of the whole process! Thank you, Frank!
Mike was a fantastic salesman! Even though our sofa was on back order it arrived a few days after the loveseat
Had a great experience buying our furniture, was delivered right on time by very friendly people. Assembled quickly and looks beautiful. Thank you!
Perfect experience of my first shopping in the Ashley store . Tanks for sales Lizar helping me solve the problem!
Friendly, Efficient and a Great Deal.
Great service, fast checkout, delivery next day, excellent all wood end table
Ashely really disappointed me in my first purchase. Excited for my new home & looking forward to shopping at Ashely didn’t live up to expectations. Miscommunication, late delivery, wrong delivery. By the time my order was got right & finally delivered after a month. The enthusiasm was gone.
Every person I encountered during the purchase of my amazing lift recliner was world class in customer service! I recommend Ashley furniture over any other place I have purchased home furnishings! Simply the best!
Great Sales Guy
Was a quick and easy process of finding a d purchasing new sofa. The salesperson were quite helpful and guided us to make our work easy
Great experience with Frank. He helped us pic up the furniture that we wanted.
After going to numerous furniture stores, Ashley’s had exactly what I was looking for. The lady that helped was so accommodating and pleasant to work with. I highly recommend that if you’re looking for furnishings, Ashley’s is the place.
William did good job at Ashely Murrieta.
Great customer service!!! Regardless how indecisive I was towards what I wanted to purchase, I was able to get the help I needed and walk out with what I wanted. Thank you guys!!!
Excellent place to buy furniture people very professional very helpful Would you ever again?
Ordered a bed frame and dining table, the sales rep told us they would be there within 3 weeks. The bed frame came, but was missing a piece so they didn't install it. We had to sleep on a mattress on the ground for a week while talking to several customer service reps and convincing them we had a useless bed frame. Finally they sent someone else and they said the slats didn't fit and we would need a box spring instead, they did provide a box spring. We still have the slats laying around and a thin "free" mattress we told them we didn't need, but were required to take. The dining table has yet to come. They pushed the date back 3 months, after we had already bought it... Paid a premium price for a lot of headache and still no dining table
I enjoy shopping at Ashley for their selection and the way they display their furniture, but their prices are a little high. I don’t care to get the many emails from Ashley.
If you want the absolute best quality and selection hands-down Ashley furniture for the win. Yes sure there was about eight furniture stores that we traveled to in our quest to replace furniture in two bedrooms. Once we got to Ashley the choice was simple!
We bought a couch and two chairs and had one small issue with the couch and it was repaired or fixed right away. There wasn’t any repair needed. Thank you very much.
Great experience with William. Helped us find the best option for us and made everything a breeze.
William was great! Very informative & such, appreciate him helping us out; will definitely come back for more of his business.
Mr William at Ashley Murrieta was a wonderful salesperson, very helpful, very efficient, and made the whole process very easy. I Higley recommend him.
Mr william was a really nice person and he was good and he was telling us good things to buy and he was be the best person on the building and when ever you go to the ashly in marietta always ask for him thank you William hopefully we will see you again and keep up the good work🤩🤩🤩
Magdy William he did good job thank you
Magdy William was the best
Absolutely outstanding service provided by Frank. He was patient and really understood what we were looking for. Looking forward to our next purchase at Ashleys.
Ask for William, he’s great!!
There are too many items on the website that they never have in store so you don't know what you are ordering. Salespeople can be a little overboard.
5days after paying for my item from Ashely furniture , I received my furniture on the 4th of Oct 2024, unfortunately the contractors that was supposed to mount the Accent furniture came with the wrong parts& & so installation was incomplete. I was told to report to the main office, I took photos & sent out an email same day. I was told to wait 7-10business days to receive the screws & knots, & another couple more days to send out contractors to install & complete setting up my item. Very dissatisfying that I have to wait close to a month to get my order completely installed in my home. Very terrible customer service experience, Janie said she understands my situation but can’t provide me with a tracking number because the parts hasn’t been been mailed yet 😂😂😂. I wish I hadn’t patronized Ashely furniture & I hope you don’t have same experience. Heading to Home Depot to buy my own parts & self Install to move on with my life,
Frank was excellent and friendly ! I would recommend anyone who is looking to revamp their home to visit Ashley in Murietta and see Frank. Thank you.
Right when we walked into Ashley’s furniture store, we were greeted by Frank, who was a very friendly and informative sales agent. he helped us find the perfect bedroom set showed us a variety of different furniture until we were happy with our purchase. We would definitely recommend Ashley’s furniture store in Marietta and if you need to look for a sales person look for Frank.
Frank did an amazing job helping me find what I needed, explained the different options, policies, etc. Highly professional. Thanks.
Frank was extremely professional and helpful. He answered any and all of our questions. He made the process easier and we were so glad to find a great deal for a bed frame that we love at this store!
We came to Ashley looking for a new loveseat and found exactly what we were looking for. We were greeted by Frank as soon as we walked in and he patiently showed us several options until we found the right one. The price was reasonable for what we found and the purchase process was smooth and easy. We highly recommend this Ashley location. Thank you so much, Frank!
Worst experience in customer service after purchase...they had me scheduled for a Wednesday however they didn't show by their time so i called and they no it'll be Thursday. Okay no biggie. Than after our sectional was delivered i noticed a spot where the pieces must of rubbed together and made hole...I called and after some fumbling around I spoke with the back office . I sent them pictures and didn't hear back from anyone. So on week 2 I called again about what's being done? Back office lady tells me they've ordered parts and after they arrive call and set up for a technician to come out. So I wait AGAIN. I had wrote a email, never heard back. I call the store and ask to speak with the store manager. However, the same lady tells me No because it'll get transferred back to her.. And she never let me speak with anyone other than her.... 9/28/2024 Just wanted to do a update..On Saturday September 28 2024 I received a call from a gentleman for Ashley Corporate Office intact east. Mr. Black was very apologetic and wanted to hear about my experience. He was thoughtful and sympathetic to what we experienced and really wanted to fix the customer service issues. I will shop at an Ashley store again...just not Murrieta
If I could give 0 stars I would! Your products are terrible! You really get what you pay for, but I would think a $100 mattress protector would be decent quality, but as soon as I opened it I knew I didn’t want it because I know what a good quality protector is! The bed foundations that have been delivered all had holes in them! Never shopping with Ashley again. Bummer that I have spent money here, should have gone to Jerome’s where the quality is better.
William was very helpful!
William did an amazing job! Was very professional and very helpful! Would recommend anyone to come to Murrieta store.
Went there shopping for mattresses and living room furniture The sales representative was extremely helpful and willing to listen to our needs I believe you should shop here first before making a major purchase I think you will be surprised
william was very helpful and will definitely be my mom and I’s go to person when it comes to buying more furniture and design. very patient and excellent customer service. definitely recommend asking for him when coming to this store !
Outstanding service Frank C. gave us, he help and guide us through all the purchas process. It was wonderful experience Thank you Frank
Frank was very helpful to us. We do happy with nice quality bed set and with a price.
William at Murietta was very helpful and knowledgeable. Thank you!
Tim Doan took the wrong order and gave us the wrong furniture i wanted. Excellent BAD SERVICE. .
Frank was extremely helpful, knowledgeable and friendly. I would come back to this location anytime!
William at Ashley furniture did a great job
Frank at Ashley was very helpful and explained the different levels of quality. He was very patient in helping with different styles as well as giving me the options and costs. I would highly recommend Frank as a sales person at Ashley Furniture in Murrieta.
100% buzzkill. The store is awesome. The employees in the store were friendly and curious. The prices are competitive. We had no problems with the purchase. The delivery company SUCKED!!! They were rude, They were in a rush. They brought the wrong product. They lied. They didn't know I spoke spanish because I don't look like I would, so I heard the BS they told their dispatcher. They had to take the product back. It was friday.They were in a hurry.They were upset, so they banged everything around and damaged my old bed. I have no problem with Ashley's, except they hired the wrong contractor to deal with their customers. For that reason, I don't trust their judgment to conduct business with me again. Reply to "Askley Store Owner." Give me your name and direct email, and I will send you everything. We can not un-ring that bell, but maybe we can not let it happen to someone else. Fred
I had an excellent experience with Frank at Ashley’s Furniture at the Murrieta location. He was perfect—professional, respectful, and not at all pushy. He listened to our needs and provided helpful suggestions without making me feel pressured. I appreciate his approach and would highly recommend working with him!
Great work from William at Ashley murrieta
William did good job
William was great from start to end. Helped us out with a great deal. Will definitely recommend to my family and friends.
William was great thanks for all the help
My husband and I purchased from Frank who was extremely helpful. We never felt pressured, and any questions we had were answered with ease. Frank helped me with knowing what inventory that was available that suited the style I was looking for.
The selection available on the floor it was excellent. Plenty of things to choose from Frank the Tank helped us out. He was amazing, easy peasy process. Had a small problem with closing the deal and the manager Tom was very accommodating, making it happen.
William was very helpful and knowledgeable about the bedroom set I chose
William, did an amazing job so thankful for his help
William of Murrieta Ashley Furniture is truly a professional. He greatest us and made us feel royal. He suggested I compare and that I would not find the quality and price at Ashley Furniture. He was correct. We went to Bob's and Jarome's. Ashley has them beat by price and quality by $300! The 5 year warranty is also the best. I highly recommend it! Thanks William!
I had a good experience shopping at Ashley’s, grate prices, also thanks to Frank, to help me choose a wonderful living room set for our home
Frank was very helpful today in finding a new couch!
Frank was super helpful in getting us what my partner and I were looking for! He was very informative and had us checking out different things around the store.
Nathalie was very pleasant and helpful in our search for a new couch. Our first Ashley experience at a different location was a nightmare but this time was much more enjoyable. Nathalie gave space when needed yet was near when questions arised. Her knowledge of her showroom floor was top notch and she found us the perfect accessories to our new living room. This experience was so much less stressful and pressured than the last. Thanks Nathalie!
The worst furniture I have ever bought. I purchased a bed for my son, and it arrived damaged. They are unwilling to offer a return or replacement. I have called them many times, but the customer service is horrible. This will be the first and last time I buy from Ashley Furniture. I do not recommend it to anyone.
Great sales man. Very helpful
Nicole Portanova is an amazing sales person. She answered all my questions and concerns in a professional manner. I am going to keep buying from Ashley‘s furniture and the only person I am going to go see is Nicole Nicole made me feel welcome was very professional and very knowledgeable. I am going to refer friends and family to Ashley furniture only because of Nicole .
Frank did a great job helping us.Vary happy with our experience at Ashley Furniture
Frank was exceptional. Helped us out right away and we were in and out quickly!
Upon delivery of $5,000.00 worth of furniture, we realized that we had wrong measurements and the furniture does not fit in our living room. We immediately went to the store and the store manager told us that our purchase had not logged in yet and he said that we should call customer service, create a case and request if we can return or exchange. He said he will write an email and hopefully get us some help. After several days of trying to call customer service, we were finally told that there was absolutely NO way to return or exchange the furniture despite our detailed explanation and requests. Now we are stuck with furniture that would not fit well in our living room. We are not even asking returns but exchange but they will not help us . Be aware that they will not help you in any way in case you are not satisfied with your purchases. Unless you are 100 sure don’t buy here!!!!!!
This is my second purchase from this location. I was helped by Frank, thank you so much for being so patient with me and providing me with your great customer service. You really went above and beyond in assisting me with my specific needs. The detail in your service was superb! I also have to say thank you to Tom, he was also very helpful and very engaged in helping me in finding the right furniture for my home. Thank you both so much for the great service and attention to detail in making sure I was happy with my selections. I am definitely coming back for my living room furniture next.
William has a lot of energy and got us in and out quickly. We knew what we wanted and he made it easy.
Frank, my salesman, at Murrieta Ashley store was very helpful
William at Ashley Murrieta was great with customer service. I appreciate his quick help.
Frank was awesome and was very clear and friendly
william at ashley furniture store did an amazing job helping me and my mom on the furniture for dinning/ living room. Picked everything out in under 15 minutes. amazing help and an amazing employee!
I have been looking for years for a bed frame and William within minutes helped me find the perfect one.
William gave us a great deal and service on our furniture.
William was so helpful and made the searching / buying process a breeze. Thank you!
Thanks to William and the wonderful service. At Ashley in Murrieta
Thank you Frank .:
Great experience. Frank was very friendly, helpful, and efficient. Made our couch buying experience smooth and enjoyable.
William was awesome
William was so amazing! Super friendly, answered all of our questions. He helped us find our perfect couch!
Quick and easy help! Thanks Frank !
Walked in walked out, this place has only showroom furniture. You cannot buy only order and pay for delivery $99.00 which is a rip off company. Why have a delivery when you own a truck? They will not let you deliver to showroom and pick up to avoid $99. So there sales don’t mean a thing. Will never buy from them rather buy elsewhere.
Tim was super quick to help us pick out quality furniture, very easy to talk to, friendly, outgoing, and made the overall experience smooth and enjoyable! 20/10!!!
Chuck was great
Do not buy Ashley furniture. I recently purchased an outdoor dining table. Upon the very first use, it stained instantly simply from touching it, not food stains. I reached out to the store to speak to someone regarding this issue. Tom, the store manager was almost impossible to get ahold of, and customer service was terrible and unhelpful. I was told many times that I would be called back, but never did. When I finally did speak to Tom, (after an exhausting amount of phone calls on my end), I was told that it is considered “normal use”. How can I have an outdoor dining table that I cannot dine on? It looks constantly dirty now. Such a waste of money. Incompetent store manager and customer service. And no you didn’t send an email regarding my concerns. Yet again another example of incompetence.
William did a great job. Fast, easy process and very knowledgeable.
William was professional, efficient, and friendly. Great customer service
William at murrieta was great! Next time you are at the store ask for William.
Frank Great Service 👍
Frank was really nice and very helpful! and i found everything i needed!
William provided superb service. He helped us find exactly what we needed. Thank you, William!
William was clear and understood exactly what we wanted.
I’m so happy with my furniture purchase, Frank helped me and made the whole transaction easy and explained the whole process. He was so patient and showed me different options of what I was looking for.
Mike was great!
Mr. William did a good job and showed extreme professionalism.
Frank was very helpful and got us what we needed
Our salesperson William was very helpful in closing the dresser and nightstands order with my wife, but failed to tell us the furniture was going to be in a box and there was no assembly from an Ashley associate. When we called customer service they told us there was nothing they could do because it was a direct delivery. I asked them for their 3rd party furniture assembly company and of course there is no answer. Never again.
Allison was great.
Frank did a great job (Chuck did too - he was our original sales person) Thank you both!
Frank made my shopping experience easy and fun 😊 Thanks Frank!
William was a dream to work with! We came in knowing what he wanted and he showed us a better version that we loved even more. He made the whole process simple and we were in and out in under 30 minutes. I highly recommend coming to the Murrieta location and asking for William. We will be back!
William is very trustworthy helpful and kind. He was very welcoming and showed us the best deals! He is very smart and knows what he is doing! If you want good furniture come to ashleys and ask for william.
Great service by Frank when purchasing new couches! Thanks Frank!
I cant emphasize this enough, do not ever sign up for their protection/insurance plan ever! It is a rip off, they sell the plan in store, the associate gets credit, but when you have actual issue you would have to talk to the 3rd party and when you call the 3rd party insurance, they always make an excuse to deny your claim. They ask you for a picture ahead of time and then come up with an apology. Call center for that is overseas so you will deal with some folks that would make it hard for you and them to understand in general. Overall super bad experience and a waste of money (~$1300 for me).
William helped us out and gave us a vision with his design expertise. Great experience!
Representative William was exceptional in understanding my vision, guided me through every option to consider in order to ensure I was making the best choice. He did not sell me, but rather brought design and comfort to my home. Thank you William and I look forward to working with you again.
Alison was very helpful and explained everything from start to finish. Highly recommend!
Frank was awesome and helped us pick out the perfect sectional couch for our home.
Alison welcomed us was instantly super helpful knew prices and helped us compare to find the right price for our budget had no problem running back forth
Allison was awesome she helped us get our couch, and kitchen table she was so professional and answered all our questions also Tom the sales manager was super kind and helpful we absolutely love Ashley and have always bought our furniture here and will continue because the staff and company is awesome
William was super helpful and efficient with my recent purchase. Very grateful!!
Frank was very helpful, knowledgeable and courteous . He helped us find the best items for our budget.
William was Very Helpful. Nice piece.
William did a great job! Very helpful!
Worked with William from Ashley’s, great customer service and super friendly
Frank good customer service and help us a lot buy an hour sofa very recommended five stars
Went shopping for a mattress today. I expected it to be a long and difficult day finding exactly what I want. However we were lucky to go into Ashley and meet Liza. She is a beautiful and charming person. She's also a wonderful salesperson! 💕 We told her what we were looking for and she knew exactly what mattresses to show us. I was impressed with how well she knew the floor and the products. We did buy a mattress and if they had had more office chairs I was going to buy that too. I was also happy with how clean the store was. The way the floor is organized is great for shopping and sparking creative decorating. The decor was also lovely. I especially loved the color palette. Such a great experience. I'll be there for my next furniture needs.
We just moved to the area and were to buy new furniture for our new home. We visited Ashley Furniture store a few times to look at the furniture we wanted. Each time we were greeted warmly and respectfully by Mr. William. He spent a lot of time to show us around and answered all our questions. Store manager Tom was very very helpful and he tried his best to accomodate our needs. I want to especially recognize the support staff Eliena who was always ready to help. We had a great experience buying furniture at Murrieta Ashley Furniture store and all the staffer at this store deserve recognition for the job well done.
Our experience at Ashley Furniture was great! The attentiveness and care our associate, Ali, gave us. He was very patient and helpful.
Great customer service from both Loron and Frank. They made the buying experience very easy and enjoyable. We are pleased with our couch purchase!
I honestly dreaded going into a furniture store to shop for a new sectional. The normal experience is sales people swooping over you, following you around, trying to show you what they think you're looking for, etc. But, much to my surprise and relief, our recent experience at the Murrieta Ashley's was a shear pleasure! Loron greeted us, pointed out how their showroom was laid out, and said he'd keep an eye open for us in case we had questions. He didn't hover or follow us around, he was within eye-shot so when we did have a question, he came over, answered it calmly (without the typical salesperson extreme enthusiasm that reminds you that they really want to make a sale), he didn't oversell, he was just an all around pleasure to deal with. We went in to look at a sectional, and came out having purchased a sectional, side table and rug! Probably would not have done so if our shopping experience was what I was expecting. We hope Ashley gives Loron a raise, he's a gem!
Loron helped 3 different family members with friendliness and patience, and was totally willing to make changes to orders as requested. It was a pleasure to work with Loron and we will definitely request him on our next visit!
Frank was very helpful and was not pushy in trying to sell us things we didn’t need. He allowed us space to freely look and was close enough by when we had questions. Great shopping experience.
William from your Murrieta location did an excellent customer job with my wife's furniture order request. Fast and efficient! Couldn't ask for anything more. We will be back because he represented your company well!
William did a great job!! He helped me to find the best couch for my new house.
Mike is a great and patient sales associate. This is our second purchasing experience with Mike @ Murrieta store. Next trip will be looking for Mike again. The managers also are professional and helpful.
Nyckole helped me beyond the call of duty at the Murrieta store. She pointed me to the solution for my problem with a sofa I had previously bought from Ashley. In short order, I found the answer. Thank you so much Nyckole. You are a hero.
Mike was Awesome! Thank you!
The bedroom set that I ordered was exactly what I wanted and was of very good quality and had a very good price. Norma helped me. She was so helpful, polite and efficient. Thank you Norma.
We purchased barstools at the Murrieta Ashley store. Ladarius was very courteous, friendly, helpful and professional. He was attentive and made our visit and purchase very easy and pleasant.
Great experience with William at Ashley Furniture! He went above and beyond to take care of us made sure we were happy with our purchase! Highly recommend! Thank you so much, William for helping us! We really appreciate you!
William was such a great help! We found a dinning table and rug in less than 30 min. Thank you!
William did a wonderful job! It was a quick smooth process buying our daughter a new bed.
William did a great job. Great experience
Was shopping around looking for a dining table & was approached by frank! amazing service, super helpful. highly recommend!
Frank was amazing at Ashley Furniture! He made me feel welcome, amd assisted me the whole way in forting me into the right bed, mattress and couch for my new apartment! Now I am even more excited to get moved in!! Highly recommend Ashley ans Frank!! Thank you 😊
The wifey n I went to Ashley to look at living room furniture. And found a nice set , a couch and 2 recliners. The staff and manager are very helpful, and ready to help you find what you need for your family. So go check them out.
Allison is helpful patient and very good person
Alice was great, no pressure and very knowledgeable. A very good buying experience.
Mike was awesome! He knows his inventory and the details of the furniture!
William was friendly, knowledgeable and he took good care of us. He was outstanding! I will be back to get more items soon.
Nathalie gave us great service!
Mike was big help. Thank you.
William did a great job and showed me the dresser I wanted!! He also was able to find the perfect table too!!! Thank you so much!!
Nathalie was amazing! She was so helpful and we are so lucky we got to work with her!
Mike was VERY knowledgeable and kind, he helped us find exactly what we needed. Thank you!
We went to purchase a dresser and Ali the salesperson was very helpful and courteous. We were very pleased with the furniture we wanted and the whole process was very quick and easy. We will use Ali's services again.
Loved the sales person, knowledgeable and very friendly
Allison helped us out and was great !
Great price on purchase and staff were great.
I was very impressed with the service I received. I went in late almost closing time to change an order and was greeted by Loron. He was so helpful even though I had originally placed the order with someone else. He had to go help another customer so he took me over to Nyckole at the customer service desk. Her customer service is second to none. I was completely impressed with her professionalism and the attention to detail she took with my orders. She went above and beyond her job duties to make sure my order was exactly the way I wanted it. She double checked everything on my order and was very helpful with the financing I needed to get. She was friendly and did not rush me even though the store was closing. I recommend you ask for her in the customer department. I will defiantly be a repeat customer asking for Loron and Nyckole to help me.
Loron was the best salesman I have ever experienced. He made the shopping experience very enjoyable and I really appreciate. I will be back.
Easy checkout and delivery is next week. Happy
A very positive experience at Ashley furniture. Our salesman, Ali was especially helpful. He and the manager, Tom, showed us pet friendly furniture since we have animals. We love our pet friendly furniture and are very happy with our purchases. Also, the furniture was delivered as scheduled in a very professional manner. Thank you so much.
Got what I wanted, same day, half off. Whoo! Great experience and Norma and Allison were awesome. Everyone was friendly and helpful..
It was a pleasure having Allison as my sales advisor. She really helped make my buying experience comfortable and enjoyable
Had a great experience. Alison was very helpful and knowledgeable.
William our sales person was very knowledgeable and friendly
Friendly, but I had to contact customer service several times to get my order correct and fixed. It was very frustrating.
Allison, was sooo fun to deal with! Never had soo much fun shopping for furniture. My daughter and friend became besties!
Nicole is very nice customer service staff, she help me solve my TV Unit problems. I really appreciate her hard working 😊
Terrible. I bought the extended 5 year warranty for a recliner . The reclining mechanism broke about 3 months ago . I have been trying to get it fixed or replaced . I have had a rep out to the house to look at it . He said he ordered the parts and they would come to my house. They never have. I have called the warranty company several times and have gotten nowhere. This is very frustrating. I even have an order number. I was a big fan of Ashley. ☹️
They had the best deal out of several stores we had gone to. Loron helped us out and was very thorough and knowable, really helped us to feel like we were making the right purchase.
Great customer service very attentive and quick transaction Thank you Loran 😊
Alison was great and professional...she saved us over 100 dollars...thanks again
Found pieces of furniture for our den. They were running a sale which brought down the cost substantially. Loren was very helpful from start to finish. He didn't pressure us into anything. A very pleasant experience overall.
Tom and ladarrious were great help
Chuck was great.
Allison was amazing!
I am looking to add a couple of new pieces in my home, like breakfast nook and some other furniture. Was greeted when I walked in.
Nice selection and good price
compre en este lugar un sofa cama, y a los 6 dias se undio una parte, me enviaron tecnicos, y todos dijeron que era un defecto de fabrica, y ellos no se hacen responsables, y no tiene que ser asi, pague $1000 por algo que no sirve, solo quiero que me cambien el sofa, si hay diferencia la pago, pero no es posible que una compania tan grande se ensucie por tan poco, me siento estafado porque nadie me aviso de esta falla en el sofa. I bought a sofa bed in this place, and after 6 days a part of it collapsed, they sent me technicians, and they all said it was a manufacturing defect, and they are not responsible, and it doesn't have to be that way, I paid $1000 for something that It doesn't work, I just want them to change the sofa, if there is a difference I will pay it, but it is not possible for such a large company to get dirty for so little, I feel cheated because no one told me about this fault in the sofa. update 5/21/24 As you can see, in response to what I posted, the people from this company asked me to send the purchase information and I already did that and they never contacted me, my question is really such a big furniture company can they lose a name and a reputation for as little as a $1000 dollar sofa, which costs a retiree so much to earn, is really more disappointing than I thought, I was left with a lemon sofa, but with a clear conscience, they kept my 1000 dollars but I don't think, if they have a clear conscience, I hope they respond and solve this, I am a man of Faith, and having to put in this place that they really are a good company and I was wrong, thank younew update, I want to thank Asley for answering and sending us a new sofa, the same as the other one, and as the Asley technicians said, it has the same defect, since it is a factory defect, so I am asking them to cancel the purchase and Pick up the new sofa and return the money, thank you in advance and I hope to finish this complaint and be able to give 5 stars to this great company. New and I hope the last update They finally changed the sofa that has a design defect, and now I paid the difference and they gave us a better one, Thank you for the attention of everyone at Ashley Murrieta and especially to the saleswoman Norma I'm going to change the stars for your last attention, thank you
Allison was friendly, personable and informative. She assured us and found all the right answers to our questions. We were very happy with our purchases. Jeremy the manager was outstanding on educating us on mattresses and couch fabrics. It was a delight working with each of them. Thank you for the great deals offered to us. We will be return customers!
Allison at Murrieta was so helpful and professional…great experience
Super personable and extremely helpful! Never felt forced to purchase something we didn’t want. Would highly recommend her to anyone.
Came in today and was helped by Allison as soon as we came in. She was very inviting and extremely knowledgeable in the mattress we were looking for. Was completely amazed by the service and attention we received. Allison is a great addition to the team and we also got our mattress and adjustable bed frame same day. I know this is not always the case as delivery can vary depending on time of purchase but they made it happen and we are now enjoying our new set. Thank you Allison we appreciate your help thru all of our questions. We definitely recommend anyone to come and see Allison and team.
Ordered on Saturday and arrived on Tuesday. Quick and efficient.
William ibrahim at Marietta Ashley store he did wonderful job and really knowledgeable. I recommend him for business
Hi Ashley, I really appreciate all you guys did for us. My sales person Mike has been a pleasure to work with, he’s an awesome guy. Thank You Ashley Furniture.
We had a good experience at Ashley. Allison Pinney was so patience in helping us finding our nice furniture. Suoer helpful.
Amazing service !!
We paid $6247 for a reclining sofa, love seat and chair about 21 months ago. One recliner on the sofa went out leaving the chair fully reclined as far as it could go (motor on chair we almost never reclined) on March 20 and we called and filed a complaint under our warranty. A week later a technician came out and said the motor, electrical box and control needed to be replaced and he would order it. He said it would take 2-4 weeks for the parts. We called today (3 weeks later) after seeing no updates online and the lady told us she could see the notes and would made the order now. She also said it will take 4-6 weeks for parts to be sent to us, then we need to schedule with them to return and replace. Probably another couple weeks. So essentially three months to repair a faulty unit. This is very poor customer service from such a large company.
It was a easy experience
Great store with great selection. Natalie helped us buy our dining set over a year ago and the quality has held up so great that we came back to purchase a new reclining sofa and table set that the family loves. Highly recommend her and this store for attentive, warm, professional and personalized service. Thanks again Natalie, we’ll continue to ask for you by name for all future purchases.
I had a very smooth experience, my wife and I found exactly what she needed for us haha the application and purchase process was made easy by Chuck, thank you for the help! Can’t wait for delivery!
William Ibraham in Ashley murrieta do a great job
Allison's the best
Allison is great and super helpful in explaining everything. Very nice young lady!
Great service! Provided a lot of information! Chuck Was Super helpful!
Chuck was extremely nice and answered all our questions! Would recommended.
Allison was super helpful right when we walked in the door, she was pleasant, easy to talk to, and understanding as to what we were looking for. We were out the door with a brand new couch in about an hour. Thanks Allison!
William at Ashley Murrieta helped is getting a sectional was a great help and Awesome guy
William did great! Thanks
Good morning I just wanted to say how happy I was with coming in today. I was meet by a lady name cece I was there just to look to see what I wanted and she was so amazing and answered all my questions
Hello I just wanted to stop by and say how impressed I was with in of your employees I can in this morning and was looking I didn't end up buying anything but cece was so amazing and knowledgeable and I will definitely become back to see her soon she made me feel so welcomed. Please make sure you let her know how good of a job she is doing
Cece was very sweet and helpful finding a full bed and showing me all the different bedframes
Beautiful presentation, Chuck was super helpful & made my purchase super easy!
William at Ashley Murrieta was incredible. Knowledgeable and friendly. He has a high level of expertise. We Highly recommend him.
Shopping at Ashley Furniture gives us beautiful options with different styles of what we’re looking for. There’s always helpful staff and the process of purchasing is quick and simple, we’re out the door satisfied with the whole visit.
Today we went not expecting to buy anything and William helped us find an amazing deal! Best customer service too!
Allison was very friendly, patient, and knowledgeable. She made furniture shopping with kids fun and stress free. We will definitely be back.
Allison was very nice and patient with us 10/10
We have been customers for 24 years and have always been happy with our purchases. The customer service is top notch coupled with stylish and quality furniture not to mention great prices/sales has kept us coming back. Tim assisted us with our latest purchase as well as LaDarius the time before that. Both were great and made shopping fun!
Great experience, friendly staff, quality furniture! Helen was super helpful and got us virtually everything we needed for our new home. We are so glad we went with the Ashley Store!
Helen is great! She was very helpful and got us everything we needed for our new home.
He was very helpful
My parents came in to buy furniture and Helen was super helpful and kind. She was very engaging and walked them through every step. She is amazing, we left loving our new furniture and her!
Thank you William !!
Natalie was great thank you for all your help😇
Nathalie was absolutely fantastic and answered all of our questions. We will definitely be back to buy more furniture!
Nathalie was amazing! Great experience here
Mario was very helpful and stayed longer to help my dad complete a perchase of a couch :)
Allison was amazing!! We came in and she showed us how to read the signs and let us browse for a moment. She asked what our needs and price points were and definitely made sure to show us all the best options and deals. We went to visit a different furniture store before and the sale lady was trying to get us into a larger couch that we kept refusing that it wouldn’t fit in our living room. Allison was confident and not pushy at all. She listened to what we wanted and took great care of us.
Nathalie was awesome, 🏡
Allison piney was my sales rep! she is such a genuine and passionate person at what she does! Definitely recommend shopping with her!
I came to ashley looking at coffee tables was greeted by ce ce. Very nice and knowledgeable. Great experience
I had a great experience shopping while getting help from CeCe. Great customer service!
Mike was very helpful, I’d say awesome. I never thought I’d go into an Ashley Furniture Store. After having visited an Ashley’s in Laguna Hills a few years ago, and walking right out after seeing their prices, too high for me. I went in today to purchase pieces to match a bedroom set and was very pleased with the service and the price of theses pieces. I would probably return if their prices were more reasonable.
Beverly was extremely helpful
Went in to the store after moving, and needed new furniture, to my surprise I was immediately greeted, and helped by Allison Pinney who was just THE BEST. She made the best recommendations, and helped me stay within my budget.
I came in a couple weeks ago and purchased a couch from salesperson Allison. She was great to work with. , I told her that was in the market for a patio set and to keep an eye out for me. A week later she followed up and sent me photos of a patio set that was exactly what I told her I wanted. It looks beautiful in my backyard. Thanks again Allison and Ashley furniture I will be seeing you again soon
Allison had great customer service . Very attentive.
Had an amazing experience with our advisor Allison Pinney! She was extremely knowledgeable, personable, and she was a real pleasure to work with! Could not have been more pleased with her professionalism and guidance. Her product knowledge was outstanding . Great customer service! nny.
Ladarrious was very polite and helped us go over all the details we needed.
Around lunch time on St. Patrick’s Day, I sent my husband w/our baby girl over to Ashley’s Furniture while I shopped next door at Savers. When asked by the Hispanic male sales associate if he needed any assistance, my husband responded that he was there killing time while wife was doing some shopping next door. After rolling his eyes, the sales associate proceeded to tell his colleague why my husband was there. They both seemingly laughed at the matter and awkwardly stared down my husband and our baby girl. Being dual military, my family has had our fair share of cross-country moves and we are continuously on the look out for furniture… Don’t belittle those coming in just because you don’t get the response you want. That’s immature, plain out disrespectful and definitely not how you treat customers in the sales industry or any one as a matter of fact.
Had a great experience talking with Ladarrious regarding options for my new home. Very informative and understanding of what I am looking for and my budget. Would definitely recommend looking for him if you come in to browse.
We visited this location on Sunday looking for a new bed and mattress for our daughter. Our salesman Ladarrious was so helpful. He let us take our time to try out all of the mattresses and helped guide us towards the right fit for our girl. Ladarrious was patient, did not hover, and really made us feel at ease while shopping.
Allison was patient and knowledgeable. Excellent customer service. She is an asset to the team
William did an amazing job selling us our new couch ! Great customer service and would come back to shop with him again 👌 Thank you William!
This store is a great location to come to! We found the perfect sectional sleeper thanks to Liza! She’s so thorough and kind. We had lots of questions & she was so patient guiding us through it all. We’ll be coming back to this location for all of our furniture needs! Thanks Liza 😊
friendly service
Ladarrious will be recommended to friends and family he is awesome! Ladarrious made me feel like family. I will be furnishing all my future endeavors with L.
Ladarius did a great job he has great customer service I’ll be requesting him next time I’m in the store.
Went in to look for a sectional and had a nice experience when greated by Ce ce. She was very informative and helpful. Great customers service at this location!
Ladarrious was great salesman!!!!👨💼
Cece was awesome! She was very professional and informative about the couches we were looking at. Great service!
DO NOT SHOP HERE!! My mom was just kicked out of the store for browsing. They told her they work on commission and she should go elsewhere. How dare they! Browsing can lead to buying but not here.
William was very helpful and personable.
Since my posted review Ashley posted a comment that they were looking into the warranty issue and would get in touch with me. It's been over two weeks and NOTHING, not a phone call, not an email, no remedy. Just another ploy of Ashley's to make it seem like they care about their customers.
William at Ashley’s Furniture in Murrieta was great and a lot of help.
William was very helpful
William did a great job getting us all set up for our new apartment
Our sales representative Tim was the best. He provided excellent service and knowledge.
Ali was so amazing and so patient with me while he helped me look for the perfect living room set for my new home !
Seller was polite and easy !
Our saleswoman was amazing!!!! We knew exactly what we wanted. She did not try to upsell. She gave us reasons why we were purchasing a great table.
Allison was super nice and explained everything in detail. patient and knowledgeable. Thank you!
Came to the store looking to furnish basically a whole house today. Found a nice $4000 bedroom set that we wanted to purchase but we walked around the store for about 20 minutes and no one approached us to help. We watched multiple employees walk around the store doing nothing, or approaching older customers. We will be purchasing online or maybe at a different store in general, someone else can enjoy our commission (:
Quick and easy outdoor furniture purchase. Helen was terrific!!
William is the best
We were shopping for a new couch today and William was very helpful! He took the time to answer all of our questions and made sure we found what we were looking for.
Outstanding service! From start to finish, Natalie went above and beyond to ensure my needs were met. Her attention to detail, professionalism, and prompt communication truly set them apart. Highly recommend Natalie at Ashley Homestore in Murrieta.
Allison was super cool and extremely accommodating!
Went into Ashley’s today was met by Mike right away. Very Friendly not pushy at all ( my biggest fear) He gave of space to look around but available when we had questions. He was very knowledgeable when it came to everything we were looking at. Very enjoyable experience .
Helen was very knowledgeable and very nice and professional. We will be back to buy from get again
I had a great experience here at Ashley's today. Both Allison and Ali helped me out and there were extremely nice and made the experience even better!
We purchased a dining room table set a few years ago from this Ashley's Showroom in Murrieta. While the table looks good in our kitchen we have run into problems. There are bubbles forming around the top of the table that are unsightly. The top layer is delaminating as this isn't real wood but a cheap laminate. We purchased an extended warranty that Ashley's offers and contacted the store for repair. They told us to contact the third party warranty company as they would not be liable for any defects or damage after the one year warranty. When we contacted the warranty company they asked when we 1st started noticing the bubbles. My wife was honest and told them she began noticing it about a month and a half ago but the delamination is increasing and more and more bubbles are forming. The company rep told us we were obligated to notified them with 30 days of any damage or defect and that they would NOT be liable for any repairs. After talking to several knowledgeable furniture store owners I was told to contact the original Ashley's and they may be able to provide some assistance. Here's where my education in the furniture business was exposed. I spoke to Tom, the manager at Ashley's in Murrieta who was friendly and sympathetic to our situation was unable to help us. He told me most furniture built nowadays was "Throwaway" and after a few years the newer generation of buyers just tossed it due to changes in their style or the breakdown of cheaper man made materials fabricated overseas. The day's of buying a real piece of wood furniture are over due to manufacturing costs. He said if they sold a real piece of solid wood furniture it would cost thousands of dollars and today's buyer would not be able to afford it. He told us it's not Ashley's fault for selling lost cost, cheaply made furniture but the consumers as that is what allows them to make a profit and stay in business in these tough economic times.
We purchased a dining room table set a few years ago from this Ashley's Showroom in Murrieta. While the table looks good in our kitchen we have run into problems. There are bubbles forming around the top of the table that are unsightly. The top layer is delaminating as this isn't real wood but a cheap laminate. We purchased an extended warranty that Ashley's offers and contacted the store for repair. They told us to contact the third party warranty company as they would not be liable for any defects or damage after the one year warranty. When we contacted the warranty company they asked when we 1st started noticing the bubbles. My wife was honest and told them she began noticing it about a month and a half ago but the delamination is increasing and more and more bubbles are forming. The company rep told us we were obligated to notified them with 30 days of any damage or defect and that they would NOT be liable for any repairs. After talking to several knowledgeable furniture store owners I was told to contact the original Ashley's and they may be able to provide some assistance. Here's where my education in the furniture business was exposed. I spoke to Tom, the manager at Ashley's in Murrieta who was friendly and sympathetic to our situation was unable to help us. He told me most furniture built nowadays was "Throwaway" and after a few years the newer generation of buyers just tossed it due to changes in their style or the breakdown of cheaper man made materials fabricated overseas. The day's of buying a real piece of wood furniture are over due to manufacturing costs. He said if they sold a real piece of solid wood furniture it would cost thousands of dollars and today's buyer would not be able to afford it. He told us it's not Ashley's fault for selling lost cost, cheaply made furniture but the consumers as that is what allows them to make a profit and stay in business in these tough economic times. While I appreciate Tom's honesty it was still a difficult pill to swallow. He did recommend to reach out to local furniture repairmen who should be able to make the needed repairs. In the meantime we're stuck with a bubbled dining room table in our 50K remodeled kitchen. I will never buy furniture from Ashley's again and just so you know, they manufacture their furniture sold at other more respected furniture retailers as well like Mathis Bros. It has been two weeks since I replied to your request for additional information about our issue. I sent photos of our purchase agreement as you requested but I have had no response. I'm beginning to feel that this is common practice from Ashley's Corporate where they post a response appearing to care about their customers buy really do not.
Allison from Murrieta was extremely helpful when it came time for me to make my purchase on my first-ever new couch! She explained everything in such detail, made sure I understood the terms and conditions, and answered all of my questions. If you’re in the market for home furnishings, ask for Allison! 10/10 🌟
Allison went above and beyond expectation.
Update: Spoke with the manager. He listened to my concerns and frustrations. He related which made me feel understood. I appreciate him being understanding. I appreciate his level of customer service to ensure we will be returning customers. Thank you! I do not recommend this business. I have spent thousands of dollars at Ashley's. My last purchase I bought a $5000 mattress and was given a $100 gift card is how they presented it to me. Now when I am trying to redeem it and I am being told that I can't use it on a clearanced item. This makes me not want to do business with Ashley's as if I haven't already spent so much money with them already to not be able to use the gift card given from my last purchase. It's pointless and bad business. I have held on to this card for a few years because I can never use it when I want to.
Be aware of the gift cards/store credit they hand out to customers who have already spent thousands of dollars with Ashley's, knowing you will never be able to use it on any future purchase. I would not recommend this business with just hoe they operate.
Under no circumstance should anybody purchase or be conned into the protection plans offered for the furniture. They will tell you all sorts of accidental damages and even defective items are covered and will be replaced. This is ABSOLUTELY FALSE. Every claim we've ever submitted has been denied! I hate this store/company and hate their protection plan company PROTECTALL even more!!! A freakin scam!!!
Helen was amazing during the full experience of buying our couch. She was never pushy and always attentive during the 3 day span of searching.
Pleasure working with Helen in finding our furniture. She is fun and very informative. Will definitely be back to shop with her again!
Helen was very helpful. We got exactly what we were looking for, with no issues.
It was a pleasure working with Loron. He was informative, understanding and easy to work with. I never felt pressured or rushed.
When we first walked in the door Helen greeted us was with me the whole time to pick out a mattress and try the different firmness after that the bed set to match the rest of the bedroom furniture I wonderful service thank you HELEN.
Love going to the Ashley store in Murrieta all the workers are super helpful. We specially had a great experience with Nicolle she was so helpful and always on top of everything I totally recommend her.
William was very informative and helpful. Showed us exactly what we were looking for. Easy to work with.
Came to but a desk and a dinning table and William helped us as soon as we walked in got us in and out fast very helpful and funny had an amazing experience
Allison was so amazing!!! Helpful and super nice!!!! Thanks Allison!!!!!!!!!!
Excellent Service would recommend Helen to anyone.
William was very attentive he made sure we were satisfied with our purchase. He went above and beyond. When you come to Ashley’s ask for William highly recommend.
Helen helped me out today by finding me a sectional of better quality and price than what I was in the market for. She assisted all the way through, and made this a stress free furniture purchase! Thank you for your sincerity and warm integrity, Helen!
Great service and products at the murrieta store.
William helped me make a purchased at Murrieta Ashley. I appreciated his friendliness and low pressure.
BE AWARE, this store has the worst customer service!!! ... I was beyond displeased by the lack of efficiency the workers display there. I entered the store in an optimistic and upbeat mood, looking forward to the prospect of having a look around the store as I had intentionally travelled the extra distance for a potential large purchase as I know it is regarded one of the better named furniture stores.. Being it was my first time there, I was even more excited to shop here...HOWEVERI approached a member of the store by the name of ELENA and inquired politely about a particular set to which she was dismissive to. I was not attended whatsoever she did not care to help me, and only continued to go about her business. I felt she was bothered by me and had the worst attitude toward the people shopping. I don't know if she was having a bad day or just hated her job whatever the case my experience was negatively impacted and I can assure you I will NOT BE SHOPPING at this store ever again. I advise anyone planning to shop there to go elsewhere OR just run a way if you see Elena. She should not be dealing with customers. I can't comment on the furniture I just left after that and took my money to Jerome's Furniture where they were happy to help me!
Helen was fantastic helping us visualize different furniture pieces and match exactly what we were looking for! She is so happy she was able to make a decision today on Presidents’ Day and realize big savings when we only came in to look around and window shop. Truly cares about her clients and not just getting them to overspend. We are fortunate to have us welcome us at the door when first walked in!
Very pleasant and professional.
Natalie was a very pleasant person to work with with no pressure, good experience.
Helen provided exceptional assistance in helping me choose the perfect couch for my new apartment. Her knowledge of the products and her friendly demeanor made the shopping experience enjoyable and stress-free. I highly recommend seeking out Helen's expertise for your furniture needs!"
Helen was absolutely amazing! Friendly and funny. We had a great experience shopping for our beautiful new couch!
I had such an easy time buying my furniture with Allison. She’s friendly, helpful, and created a no-pressure buying experience!
Had a great experience picking out our furniture. William was very helpful showing us tons of options and not being pushy.
This was an awesome experience smooth and helpful thank you Helen for all your help
I love the quality and selection at Ashley's! And love working with sales associate Tim Doan!!
We went to Ashley and of course had to see our girl Liza. We got a new bedroom and living room set. Well I had issues with the living room set we had bought just wasn’t working ( definitely not Liza’s fault). The power recliner was faulty. So we went back to the store in murrieta and spoke to our go to girl LIZA. Went over it with her and she took care of it right away. She got us to completely reselect a whole new set and it’s even more comfortable the before. Liza is our go to girl like I said before. Not only is she super sweet and is a go getta. She will make sure you are completely satisfied and has never once pushed us or rushed us like every other sales person does. Definitely will keep shopping so the her. Even if she leaves there I’ll go buy where ever she is. She’s the BEST and most respectful woman in this business.
I went into Ashley’s looking for a couple of couches. The sales rep. Ladarrius, was SUPER helpful! Because of him, I will continue to shop Ashley’s.
Allyson was super sweet and very helpful. We went to both Jerome's and Bob's before Ashley . She found us what we wanted at the price we were happy with.
Helen was great
William at Ashley Furniture was very helpful on our recent purchase of a sofa and recliner.
Bothe manager and sales person were very courteous, friendly and very helpful with my purchase. I did not catch the gentleman who was at the desk who helped with questions but I assumed it was the manager..
Helen was extremely helpful and very patient as we made our choice for a new sectional. Excellent service. Great personality and went above and beyond.
We just moved to Murrieta and needed new furniture for our new home. Liza went above and beyond to help us find the right furniture for our home! The welcome we received from Loren to the exceptional customer service from Liza! We aren’t done yet, and will definitely be doing more business with Ashley furniture and Liza! We have bought all our furniture from here! We were there yesterday, but Liza wasn’t working, so Helen helped us. What a gem she was! Very warm and personal, yet professional and helpful! We’ve been so pleased with Ashley in Murrieta, and will recommend it!
Helen is always so helpful and kind!!
William was very friendly, knowledgeable
Helen was amazing in every way!!
Smooth process and sales associate CeCe was very helpful.
William was amazing and helped us pick out amazing pieces for our new home!! He was so sweet and patient!! Highly recommend him!
Mikes great
Came into the store. Purchase a couch. The rep used a tablet to place the order. I could have placed online myself. I thought doing it in person would help prioritize things and or delivery since it was only 1 city away from home. The earliest delivery date was a month out. Jump to the week before my original delivery date, and I get a call from shipping company that the delivery date would be pushed out 2 more weeks because they never received the item to deliver in time. Tried to find out more about where my product was. No one can tell me anything. I've tried to cancel my order. Been told twice now that I would receive a call to 'confirm the cancelation. Still have not received it. Seems like everyone I talked to no one cant help. Really, really wanted the couch, which is why I waited, but I haven't been told why it's not here. Just seems like their using my money. So I'm still waiting for over $1K to be returned since I don't have my product, then I can buy it from another retailer.
Mario was a great help with our decision. He was extremely patient with our questions and very knowledgeable about the product.
William in Murrieta store was great to work with.
William very friendly and professional
My experience with Ashley Store in Murrieta CA was excellent. Customer service from Mario was very professional and helpful throughout the process. I would recommend asking for him to my friends and family.
LORON, SALES PERSON WAS VERY HELPFUL AND MADE US FEEL VERY COMFORTABLE IN PURCHASING A SOFA SLEEPER WITH NO PRESSURE. WE ENJOYED HIS PROFESSIONALISM.
Michael is a great person to work with and we appreciated his hospitality, service and support. We picked out some furniture for our home and we very pleased with our experience. Thank you!
Norah was super nice. And very helpful
We had a great experience on Friday at Ashley Furniture. Our home is furnished with the Realyn collection and we've been searching for a piece of the collection that has been discontinued. The murrieta location had a floor model and sold it to us at a discounted rate. The process was smooth, customer service was excellent and the overall experience was great.
William at Ashley's in Murrieta is simply the best!! He was so helpful, friendly and knowledgeable. The best is that he didn't apply pressure to purchase and didn't mind when I kept calling my husband!!!
It was amazing
Helen is terrific and really helped us thru the entire process of purchasing a couch
Mario was great! He kept it simple and we found what was looking for 🕺🏻
The staff was great, but the furniture has been back ordered 3 times with no solid delivery still. The delivery was 1/2 the reason for buying it where we did.
William Ibrahim was an awesome representative for Ashley’s Furniture in Murrieta loved his personality and loved his input on interior designs for our ideas
Helen was really helpful with showing us the deals and giving us ideas. They have a huge selection and the finance options beat all the others around.
Great look
We came with an idea of what we wanted from the previous day and still needed help deciding on a bedframe and dining table with chairs. Helen made the process so easy and provided amazing insight. We’ll be back to buy our sectionals!
William at Ashley Furniture Murrieta was excellent. Great guy and awesome salesman. Thank you for the experience and we ordered our bed pillows and mattress protector and highly recommend him!
Neither sales person knew what they were doing. They had no knowledge about the bedroom set I wanted and they both quoted me two different prices on delivery.
William Ibrahim was great! He knew I was in a hurry and helped with no hesitation!
WARNING: Inspect for poor workmanship and if something is wrong, Decline the whole delivery! Why? Because I’ve been waiting on 2 chairs that had the above mentioned issues and now I’m short 2 chairs and no response after making my purchase. There’s always an excuse from company’s like this. The customer service reps are doing their job but the follow up from this company is non existent. I’m sure I’ll get a response, but look what it took. Such a shame. Remember during inspect when they ask you to look at your product. If something is wrong… doesn’t matter, if you’re “not happy with it” . Decline!!!! Don’t let them tell you their service technician will “fix it”. The fix shouldn’t be a fix. I paid good money for a good chair that doesn’t need a “fix”. Just decline and if you’re happy accept. But this poor workmanship just gets passed to the customer unknowingly, needs to stop.
William was great. Tons of help !!
William Ibrahim At murrieta Ashley store was great highly recommend
Helen was so amazing! Took her time with us and is super sweet. So excited for my new couch 🥰🥰
Outstanding customer service while taking the needs of the customer first. It's a pleasure to buy from a company that makes you feel like family.
Tim was a great help, friendly, knowledgeable, and not pushy! Great selection of idems to pick from.
We found exactly what we were looking for at Ashley's in Murrieta. William is awesome, he let us shop with no pressure and yet he was right there when we needed him. William was very knowledgeable and made us feel at home. Thank you!
Thank you William for a great experience. A true gentleman and professional.
William I. was very helpful, kind and had a good sense of humor. The process was easy and fast. We appreciate the help, thank you William
Natalie was amazing and very knowledgeable. Always love the treatment they give us.
My wife and I went bed shopping and met William Ibrahim he was very knowledgeable and kind. He helped us out pick the right mattress, he knew his stuff. Thank you for the awesome customer service! Highly appreciate and recommend..
Really good service and friendly sales reps.
Had been searching a few days for the dream couch that we envisioned having. Went into Ashley‘s in Temecula, and found the exact make and model of what we wanted. We were greeted immediately, given plenty of time to look around tryout and ask as many questions as we had. Left there still thinking about a couch and ended up going back that night to purchase the couch. Thanks to Natalie and all of her great help making sure we had the couches we wanted, as soon as possible, we waited four days for our couches to come in which was nothing in comparison to what other stores and companies had to offer definitely would recommend this store!!! The delivery process was easy quick and very friendly. Definitely would recommend having your furniture installed.
Had been searching a few days for the dream couch that we envisioned having. Went into Ashley's in Temecula, and found the exact make and model of what we wanted. We were greeted immediately, given plenty of time to look around tryout and ask as many questions as we had. Left there still thinking about a couch and ended up going back that night to purchase the couch. Thanks to Natalie and all of her great help making sure we had the couches we wanted, as soon as possible, we waited four days for our couches to come in which was nothing in comparison to what other stores and companies had to offer definitely would recommend this store!!! The delivery process was easy quick and very friendly. Definitely would recommend having your furniture installed.
Helen is great! Was able to give me different options and took care of my needs. Thank you !
William was super helpful with finding the perfect sectional for our home. very pleasant atmosphere and was very comfortable
William was very helpful and informative
Helen was awesome! She really helped us out to find the perfect couch and new dining table.
I was totally impressed with the team at Marietta Ashley they blew away my expectations of great customer service.. The manager, Tom and the sales associate Natalie were very kind and super helpful. They were able to answer every question I had and were very knowledgeable of everything on the showroom floor. Natalie made me feel like I was family the minute I walked in the door and took the time to show me every option in the style I was looking for. I will definitely be recommending Ashley furniture to everyone that walks in my house and compliments my furniture. Thank you, Tom Freeman and Natalie
Still waiting for some of them 🥲🥲🥲. Delivery without all the pieces and I have to wait again 🥲🥲🥲 so frustrated.
Salesman Ali was very helpful and friendly
Helen was amazing! She went above and beyound to help us furnish our new home. We will definitely be back!
Best Furniture buying experience yet!! Shout out to Mike who helped us find an amazing deal and was kind enough to wait for us to rent a U-Haul to come get our furniture the same day so we can enjoy it sooner than later! Thank you Mike!!
Natalie was very patient with my indecisiveness! She was great to work with! I'll definitely be coming back.
We have been trying to find a couch. After several trips to Ashley Furniture working with Ali we found the one we wanted. The store manager also helped us. Great support.
William helped us and wasn't pushy or overbearing. We found a great table and William made the experience smooth.
William Abraham helped us get a new sectional and dining room table. Very knowledgeable, friendly and great service.
Helen was absolutely fantastic! She was attentive, had great suggestions and earned our business with exceptional customer service. She even came in on her night off to close the sale. Thank you Helen. Cheers!
If you come here just ask for Mike. He was very friendly and made everything work for me in a very timely manner. Recommended for first time furniture buyers and experienced. Thanks again Mike!
When I called into the store to check item availability I Lana spoke with Elena. She’s Was extremely helpful. Got everything I needed as far as information goes. when I came into the store. The sales associate LOREN prepared all my paperwork, and went beyond any expectation as far as helping me get exactly what I wanted. A great team. Thank you.
Halen helped us out she is great! We bought a lot of furniture and she really helped us out!
Nathalie was great with helping us choose chairs for our new dining set.
Today we purchased furniture from the Murrieta store, Ali helped my husband and I. He explained about the delivery, set up and protection plans. Thank you for an easy purchase. We will love our furniture for years to come ! Sal & Nancy
Helen was the BEST ever. Great service. Extremely helpful in helping to put together the perfect setup.
Tim is awesome! Knowledge on product and made the purchase easy.
William Ibrahim works at Ashley Furniture in Murrieta. He was awesome and set me up with a great deal on a dresser. Definitely recommend him if you are looking for any furniture pieces.
Speak to William his super helpful full of knowledge he will help you find what you need!
We recently purchased a couch and coffee table from Helen, who provided exceptional service. Helen was knowledgeable, attentive, and patient, effortlessly guiding us through the selection process. Her keen eye for design and commitment to meeting our needs made our furniture shopping experience delightful and efficient.
Nathalie was absolutely amazing!
Ashley’s is great. My delivery was awful. Rude service man and a piece of furniture is missing after he supposedly verified bringing everything in and rudely leaving it blocking door.
I met the most helpful young lady. She was such a delight and took me to just what I was looking for. We had several choices and were very satisfied. The am very pleased with what I choose.
Our sales associate CeCe was amazing! She really helped me pick out and put together some beautiful pieces, very grateful. Thank you
The minute we walked into Ashley’s Furniture in Murrieta Natalie immediately greeted my family & I and helped us every step of the way by providing wonderful customer service. She was very knowledgeable of the products. Thank you Natalie,
Natalie was very helpful and accommodating. She answered all questions that were asked, and even made some great suggestions.
Really great service
Great shopping expensive at this location. Good deals. Ask for Helen. She was great to work with
Great prices. Natalie was wonderful to work with.
Mike was helpful in helping me find a curio cabinet which fit my needs and my budget.
Good selection, friendly staff, no sales pressure. Reasonable prices.
Great customer service! Loved my experience with the store manager and Liza super helpful and patient since I did have my 3 children with me. They took time to show me every fabric and listened to what I wanted in my home, and we found the perfect one; they customized the seating I wanted for my sectional, and bed set was super easy & quick to get delivery.
Helen was very helpful and nice but not pushy.
Helen is really wonderful. The whole team in this Ashley store were great. I would come back here again!
Super helpful staff especially CeCe she got us the best deal on a mattress.
Very friendly and helped me find exactly what I wanted quickly! Thanks Helen
Natalie was friendly, helpful with the options Ashley offered and easy to work with. I appreciate she wasn’t pushy - like some sales people can be. We’ve purchased furniture from Ashley before and are satisfied with the quality.
Thanks for the help magdi william
It's the best place to buy furniture. Helen knows what's furniture to match our floor. She was very accommodating and pleasant. 👍👍👍
My sales guy is awesome! Made everything eaay for me.
Helen was very helpful and super friendly. We will be asking for again in February when we come for a new bed.
I went in on Saturday around 8pm hoping to look around at some bedroom sets and get some pricing. The sales associate was helping me & I guess needed a managers assistance for the question I had, so they went to try and get the manager from his office but he never came. He could clearly see a customer was needing the assistance but instead was in his office with who looked like could be his sister or spouse? Either way, he made it seem like he was too busy to come and assist every time the Sales associate would try and go find him. I ended up leaving and said I would come back another time. I come back the other day and he was on the phone and said he was too busy to come assist, yet again. Just seemed very unprofessional to me and they def lost my business. Please be more attentive to your customers and staff. All that was needed was a simple moment of your time.
I went into the store to make a purchase and everyone was so so friendly, the manager Thomas was also extremely welcoming and friendly with us, he took the time to show us exactly what we were looking for for our new home. I highly recommend this furniture store, I’m certain you’ll find exactly what you’re looking for for your home, everything from pillows, to rugs, placemats and dishes to lamps, mirrors and sofas, as well as gaming chairs and desks for your laptops. Ask for Helen or Tim, they’re super helpful!
Liza was very helpful and did not pressure or pester, which some do. Perfect level of attention. She was efficient and friendly, professional and personable. Thank you!!
Helen was absolutely fantastic and went above and beyond. Her level of customer service is unmatched. 10/10
Helen was a dream!
Natalie was extremely helpful and patient with me as I took hours to make a final decision on a purchase!! I will be back!!
Salesperson very thorough and helpful with info needed to have delivery go smoothly.
I had such a wonderful experience. Everyone was friendly and Helen did a wonderful job at helping me.
Helen was very helpful and knowledgeable in all the furniture we looked at. I’ll be back to see her again.
Helen was ver helpful and entertaining
Cece was amazing, she had some much information on the furniture. Cece made my shopping experience easy
We were couch shopping today and Chuck helped us from start to finish!! Was very patient and kind and explained everything to me step by step! Helped me get the delivery date set up, and even got me an additional percent off for Black Friday sale! Highly recommend you ask for Chuck for your furniture needs and purchases!
William Ibrahim at the Murrieta store is the most incredible sales person. He is very knowledgeable, friendly, and helpful. He listened to my needs and wants and cultivated the perfect piece w perfect financing to go with it. I will be back for my next piece for sure! Thanks William!
Natalie was great and helped us with the purchase of our new dining set.
William Abraham was awesome! Very helpful and honest. We came in knowing what we wanted and that’s what we left with. Thank you 😊
Helen was so accommodating, as we were shopping for my elderly Aunt. Great experience and good deals!!
Mike was very knowledgeable and helped us pick the right sofa set for our new home. He was patient and answered all our questions, he made the experience enjoyable.
Tim D. is always a delight to work with. We specifically requested him for a second purchase for his excellent customer service and friendly demeanor.
Natalie was wonderful. She stayed after hours to make sure we were taken care. Helped us in every aspect.
William M. Abraham was very helpful and knowledgeable. He made the purchasing process of buying a couch simple and most importantly QUICK! He was awesome!
Very friendly staff, awesome manager and a great variety of furniture
Chuck Marano was hands down the best to work with! Throughout the process he kept us informed, gave us our time needed to look on our own and helped take care of everything! Will be seeing him in the future!
Store manager Tom and associate Liza were super helpful. We didn’t get greeted and had to seek out customer service but once we did get to talking with someone the employees were helpful and knowledgeable. Also. The Google maps location is slightly off, this store is next to Savers.
Our Sales Consultant, Tim gave us room to shop and quickly helped us purchase the perfect table. The two delivery experts carefully and efficiently set up our table with 6 chairs. They were in and out in minutes!
Natalie was very professional and patient with us. Walked with us through the store and helped us find what we were looking for. Highly recommend Ashley’s.
The gentleman who helped us was very helpful and honest. We were in and out in 20 minutes!
Your salesperson Angelo Murano was amazing and knowledgeable and polite. He was very respectable of our needs and we will return for future business.
Helen was the most wonderful, considerate designer that I have ever encountered. She will always be my go to. I also advise anyone that is looking for furniture makeover up their home to look up Helen you cannot go wrong.
Helen was amazing to work with. Very helpful and kind! Good choices.
Helen was an amazing!! And extremely helpful!!
William Ibrahim was really helpful and patient. Excellent service!
Great day.. lots of new stuff! Salesman Loran was great! Will be back for sure!
Helen was a pleasure to work with. She was patient, passionate, and very knowledgeable of everything we were looking for. I would recommend her all my friends and family.
Very helpful and knowledgeable.
Helen was awesome person to work with! She make it everything easier for us
Natalie was amazing!
Murrieta location is huge, Helen was absolutely great and helped us get the table we were looking for. 10/10 service!!
Purchasing furniture from Ashley Home Store (online) has been nothing short of a NIGHTMARE!!! I ordered bar stool chairs that should have been counter top stool chairs. I canceled the order immediately, and received the updated cancellation message. However, the order was never canceled. Two days later, I received the order. I immediately called Ashley to again cancel the order and pickup the chairs. It has been over a week and I have not received any further correspondence. After calling numerous times and chatting with the virtual assistant, I have yet to receive a pickup date. Each call results in the promise of an email within 24-48 hours. As of today, I have not received helpful correspondence regarding the pickup of items that should never have been delivered. Additionally, I was told the online order policy is different from the in store policy. I have yet to locate a detailed online policy. Disappointed with Ashley's Poor Customer Service! A Felton Ashley's Online Store finally picked up the items that were to be returned to their warehouse. We were promised a refund within 7 to 10 days. The items were received and processed at a local warehouse more than 3 weeks ago. As of today, we have not received a refund for the returned items. After several calls, emails, and promises, Ashley has neglected to credit our account. Each customer service representative stated we would receive an email within 24-48 hours. After escalating calls to the management team regarding the promised refund, and not receiving the refund as promised, we are very concerned about Ashley's business practices. Buyer BEWARE!!!!!!!!!
Chuck met me at the door and was extremely attentive to my needs. Made me feel like a valuable customer. He was knowledgeable, professional and very patient with me. I made the purchase and I’m a happy customer.
This Ashley’s location is very unprofessional and crooked in my experience with them. They come off nice and welcoming at first to get your business but once they have your money, good luck. I purchased over $10k in furniture at this location and was mislead by a sales rep into adding protection plans that would allow me to swap mattress for mattress or have my furniture repaired if such items were to become damaged. This was not the case when I reached out to use my protection plan less than 2 years later. When I voiced my concerns to the store manager I was blatantly disrespected and dismissed by Mr. Thomas Freeman who was extremely rude and unprofessional. Not to mention I purchased all my furniture on Black Friday in stores and they tried to pull a fast one by not giving me a discount on a temper pedic mattress and two twin smart frames. I had to drive back to the store the next day to receive a $700 credit for the overcharge. Guys, I’m a 100% Disabled Veteran who had just Retired from Army Active Duty two months prior to my purchase and I was yelled at and called a liar by the store manager for trying to get my issue resolved. This place has no integrity! Please oh please do not spend your hard earned money at this Ashley’s location. Fellow Veterans and Retirees consider this the warno before the frago and take your business elsewhere. I have tried to get into contact with their regional manager to hold Mr. Thomas Freeman accountable for his actions to no avail. Customer service is working with me but has not received a response from the store and I’ve already escalated this issue and reported them to the Bette Business bureau “BBB”. Good luck and stay safe.
We were able to view the options without being followed or pressured by a sales person which was refreshing. Once we had questions, we were offered immediate assistance by Tim D. He was extremely knowledgeable and responsive to our questions. He offered design choices and options to consider. We visited several stores and are very pleased with Ashley’s pricing and customer service. The delivery fee however was high and negated the % discounts offered.
(Translated by Google) Excellent service, good prices and a wide variety of furniture. Above all, the delivery of the furniture took only one day of waiting. Highly recommended 👌 (Original) Excelente servicio, buenos precios y gran variedad de muebles. Sobre todo la entrega de los muebles tomo solo un día de espera. Muy recomendable 👌
Cece was a great sales person, she was very helpful and great personality! They should have more people like you, Thank you!
This Ashley's location is very unprofessional and crooked in my experience with them. They come off nice and welcoming at first to get your business but once they have your money, good luck. I purchased over $10k in furniture at this location and was mislead by a sales rep into adding protection plans that would allow me to swap mattress for mattress or have my furniture repaired if such items were to become damaged. This was not the case when I reached out to use my protection plan less than 2 years later. When I voiced my concerns to the store manager I was blatantly disrespected and dismissed by Mr. Thomas Freeman who was extremely rude and unprofessional. Not to mention I purchased all my furniture on Black Friday in stores and they tried to pull a fast one by not giving me a discount on a temper pedic mattress and two twin smart frames. I had to drive back to the store the next day to receive a $700 credit for the overcharge. Guys, I'm a 100% Disabled Veteran who had just Retired from Army Active Duty two months prior to my purchase and I was yelled at and called a liar by the store manager for trying to get my issue resolved. This place has no integrity! Please oh please do not spend your hard earned money at this Ashley's location. Fellow Veterans and Retirees consider this the warno before the frago and take your business elsewhere. I have tried to get into contact with their regional manager to hold Mr. Thomas Freeman accountable for his actions to no avail. Customer service is working with me but has not received a response from the store and I've already escalated this issue and reported them to the Bette Business bureau "BBB". Good luck and stay safe.
Helen was very helpful on both our visits. We shopped several stores, but settled on your location because of the kind attention of our sales person. Helen let know of available products on the floor. Answered questions,and we had many. We were out of town for two weeks. When I called Helen for an appointment, she explained that she was ill. We made arrangements to meet her at the store, and made our purchase. We are waiting for delivery of the purchase, which is scheduled for Thursday. So far we are happy with our experience with Ashley . I will recommend Ashley's, and Helen to my friends. James and Velinda Howard.
Do not shop here!!!great stuff in the store don't get me wrong, great time shopping in the store.My wife and I had picked out a table and chairs, were told everything was in stock, paid and left. The delivery delayed 3 times pushing our items out 4 weeks.once we received the items, we just felt that it wasn't the right fit. we asked to return within 72 hours and offered to pay the restocking and delivery fee.. just told no, no, no, no, no.... No understanding, no returns, no help, no exchange, no nothing. So if you shop here Be absolutely sure! They're website even states that even if you're not in love you can return the item within 30 days if you pay the restocking fee, but when you bring that up they just tell you to look at the bottom of your receipt which states all sales final. Btw you're not given the receipt until you've paid.
Helen was great!
Ali was very helpful and patient while we made our decision. We went in looking for a TV/entertainment stand. He was able to find us exactly what we were looking for writing the first few minutes and we also purchased 2 new recliners.
Ali was very Helpful and patient with me. And that was most appreciated. Very good customer service and follow up.
Helen was amazing!! She was so helpful, knowledgeable, and super sweet!! Needed a couch for work and she was able to help us out and it was a fast checkout process! Thank you!!
Great Service, well informed and personable sales associate. Ask for Cece.or Tom, the store manager. Easy and fast checkout. Purchased Recliner hot sale items with three day delivery. Will be back!
Helen was incredibly helpful and patient while we picked out a new mattress. Update: We’ve never been more sorry for making this purchase. The mattress feels nothing like it did in the store and is physically painful to sleep on. We were told it would take a couple of weeks to soften up and that we had thirty days to return it. At the 30 day mark we were told we actually only had 72 hours to return it. Tempurpedic’s website assured us there was a 90 day guarantee but upon reaching out to them we found out we had to work with who we purchased it from. Several trips to the store later, we’ve been told: we “should” be able to exchange for a different mattress but we’ll call you…yeah we said we would call you but instead we emailed you and said you’re out of luck…to, well all sales are final but we’ll escalate this to corporate and call you tomorrow. Tomorrow has come and gone and no phone call came in. After 20 years of shopping here, I will never make another furniture purchase here again and would recommend other shoppers avoid it at all costs.
Great experience! Had everything I needed. Customer service was great!
She was amazing caring and honest.
Mike was very helpful and provides great service. Explain everything very well and was very patient. We are very happy and will go back to Ashley for our furniture needs in the future
Helen was very pleasant and knowledgeable.
William took way too long to ring up our deal. We came, we shopped, but when it was time to ring up it was a hassle with a couple back and forth that weren’t necessary.
This was a horrible experience. We were deciding between two different dining sets and the sales person Michael rung up and delivered the wrong one. I called immediately and told them they had sent the wrong set and they said there are no refunds once the items has been delivered. The worst part was Michael (the sales person) told us we had 48 hours to return something or change our mind yet in the contract it says there is no returns. So he flat out lied to us! But, the return policy should not matter anyways because they gave us the wrong table. They should of just exchanged it for the right table and everything would of been fine. I called and talked to several different people and stressed that it is not the table I ordered and they refused to exchange it for the right one. I will never do business with this company again. The manager of the store did nothing to help us and refused to resolve the situation or let me talk to the district manager, who they said made the final decision. Also, the quality of the table they did deliver is very poor and I don't like it at all.
Very clean store, friendly & respectful associates that don’t crowd you, and the prices were quite fair! Also, such a smooth checkout process that didn’t take long at all. Definitely will return for future purchases!
Your associate Helen helped me and she was very patient and extremely helpful. I told her what I was looking for and she knew exactly where to look. She had good suggestions too. She was so helpful I came back today and made more purchases!
Very nice people
Always have such a great experience here. Helen is our go to sales person. She’s helped me and my family shop for furniture many times over 4 years. Most recently she helped us design and get great deals on almost a whole new house of furniture. If ever looking for furniture make sure to stop here and ask for Helen, she’ll make sure you leave satisfied with your purchases!
Great experience at Murrieta store, specially Angelo Chuck, he was amazing , accommodating and spent a lot of time with us answering all questions from start to end!
Amazing customer service. Store Manager Chuck made sure I was well informed about my options with the furniture that I was interested on. He made my purchase 10x easier.
Chuck is fantastic. Knowledgeable, but also gives you some space to browse.
All I can say is Helen. She’s absolutely amazing! USE HER! She has a keen eye and knows how to find exactly what your looking for and tie in the all the little details at no expense but of her own. Jeremy the sales Manager was just as helpful as well. The best experience I have had so far with any Ashley’s Furniture. This is coming from someone who has been to many all of the east coast and west coast. Thank you so much!!
Chuck was going above and beyond, he gave us an amazing tour in the warehouse explaining everything and made our visit super great.
Great customer service with our sale associate Natalie
Excellent service
If you need furniture, go see Chuck! We went in to purchase a sofa and loveseat for my parents and Chuck went above and beyond to help us find exactly what they requested. Thank you!
We were greeted by Natalie as we entered Ashley’s and asked her to direct us to a specific coffee table we came to look at. She knew the exact location of the one we described to her. After confirming we wanted the table, I inquired about the adjustable memory foam mattresses. Natalie spent quality time explaining all the functions, benefits and differences of each of the brand mattresses Ashley carriers. Needless to say we ended up getting one. She was very pleasant to work with and we will certainly be back to do business with her on our next furniture purchase.
Angelo (Chuck) was absolutely fantastic to work with! Not only knowledgeable but so friendly and made the purchase easy and smooth. The couch also is glorious! Go to Chuck when you’re here and you will have the best experience!
Whatever you do with Ashley HomeStore DO NOT PURCHASE THE 5 YEAR INSURANCE PLAN that they want to sale you on top of selling you furniture or mattresses. IT IS A SCAM!!!! I just contacted the warranty department o have some furniture fixed and they told me that since I did not contact them within the first 30 days of the damage, they will not cover it. When you pay for a 5 year insurance plan, it should be covered for 5 years, not just for a thirty day period!! We will not be purchasing anything from Ashley ever again and we will not be recommending them to any family or friends.
Nelson was very helpful. Make sure to ask for him when arriving my dude will make sure to take care of you.
I came looking for a bed frame and Jeremiah was super helpful. He really helped me look for the perfect inspiration I had in mind. Super fast and super easy to see my options and suggestions I would also like :)
Chuck at the Murrieta location was very friendly, helpful and informative.
Very good customer service. Both CeCe and Tina were really helpful.
Natalie was very helpful and guided us in the right direction for our couch purchase.
Excellent customer service and great selection.
I went in close to closing and was approached by a young gentlemen. I explained that I was approved from an outside creditor and will be using my own approval for my furniture purchase. The young kid said he understood; however, he still needed my information to enter into their database. He then asked if I wanted to receive promotional offers via email and text, I declined and he then stated- they always have to ask because they were recently sued for sending unauthorized emails and text promotions. Just small talk… ultimately we decided that I would pickup the furniture and art work the following morning, Ashley does not offer delivery on clearance items- no biggie. Being that it was closing time we were not prepared with straps for the furniture/art work. So the kid takes the art work and said he’ll put the items in the back with our name and we can pick them up in the morning with our furniture. The following morning the young man was not in yet when we got there and was told that the art work was sold. A very rude associate was laughing and said yes they were beautiful pieces, I’m surprised you had them on hold because those pieces were hidden in the clearance section and had just been marked down. I asked her to call another store to find out if they had the same items since they were already paid for- she was very bothered that she had to call around. She was insisting they would not be because they were discontinued. I told her to do her job and simply call other stores since they had sold my items and there in-fact would be a possibility other stores would have them, as she mentioned they had just been marked down. Ultimately the store manager Angel got in contact with the store manager at El Cajon and confirmed they had both pieces. I told them my BIL would pick them up as he lives 10 minutes. My BIL got there and they were giving him the run around that they were short staff and would call him once the items were available for pickup. It was originally priced at $400 for a clock and an art piece originally priced at $375 both marked down 90%. My BIL went back the following day and they said they could not locate the items and they would have the manager from El Cajon call him. 2 days passed and they never called. I called the store in El Cajon spoke with the manager and he said they have been very busy and have tried to find the pieces and have been unsuccessful. I told him how is that even possible when he confirmed 3 days ago he had both items and when my BIL arrived within 20 mins of their phone call the items suddenly were no where to be found. Mind you the clock was 4ft round so it’d be hard to miss. He then apologized and said they items were sold. The Murrieta store has to issue me a credit for the items I had already purchased. About 2 days later I checked my credit and these incompetent imbeciles did a credit check!!! So not only did they sell my bought and paid for items they also checked my credit without my authorization. There was no mistake I made it very clear as soon as this kid approached me. I was going to let it go but since they had the audacity to send me a link to write a review about my awful experience I decided, I will definitely let others know about Ashley’s incompetent staff from both Murrieta and El Cajon stores.
Nelson is the best sales guy we could have met! Thank you so much for your help. Great attention.
Nelson was so helpful and kind. Made the experience and buying a breeze. Can't go wrong with his help. Definitely buy from him again.
CECE delivered great customer service!!! She went beyond meeting our needs and made our Ashley experience once again very pleasant. Thank you once again CECE and Jeremy !!!
Great range, super helpful staff, especially Natalie
We had a great experience buying our new living room set! First off, the prices are amazing! Better than any other stores we had been to. We were thrilled to find out that we could get a reclining sofa, reclining loveseat, and a recliner chair, all within our budget. Kyle was a fantastic sales person. He was not pushy and let us do our shopping, and he was always close by to answer any questions we had. I think he could use a raise! I wish all sales persons were like him.
Kyle, in the Murrieta store was extremely helpful, took the time to show me the selections and made my purchase extremely easy.
Very friendly and courtesy! Professional in every way!
Liza was amazing! Great experience and professional. Thanks!
The salesperson was very informative and professional and overall my experience shopping at Ashley’s was good.
Good selection of beds at reasonable prices. Helpful sales associate.
Nelson was good to deal with
Great furniture but I bought two dressers and they both came damaged. I immediately went into the store and they were very helpful and they are sending out exchanges for them right away. I would definitely shop there again
Great service!
They went above and beyond what I expected to get the best deal possible! I’m very happy with my new bedroom set
Found a mini table top version of a floor lamp I have. Love the style.
Great customer service, friendly and nice, not pushy at all, Chuck (Angelo) was great
Natalie
Mike was very helpful and knowledgeable! Very happy with my visit.
Chuck was great with helping answer all of our questions.
Ali and Nelson took great care of us purchasing our new dresser and dinning table!
Great experience, Cee Cee was a joy to work with, and she did work for us to get a great deal on exactly what we wanted. We smiled a lot!
Nelson did a great job.
Tim was great!
Kyle was a huge help!! We appreciate all he did for us when we went in yesterday to buy a table!! Thank you Kyle!!
Nelson is Very polite and informative! Will return!
Chuck was helpful, knowledgable and quick.… what more can a shopper ask for… thank you and we look forward to our delivery
Doloras was amazing! Thanks for the help
Dolores was delightful! she was funny and informative. We really appreciated her 💙
Great service. Ask for Chuck.
We've made several purchases here and we always get wonderful service. Today we worked with Dolores and she was amazing. She was very patient with our small children and made us feel comfortable shopping and even helped them try out furniture. If you stop by, especially with kiddos, ask for her she provides the facts and is a great salesperson without the uncomfortable pressure. Thank you Dolores and Jeremy!
Chuck is the best at ashley’s. Very honest and helpful. When u come to ashley’s ask for chuck!!
Chuck did an amazing job with us today, we walked in not knowing if we wanted to make a purchase just yet but he walked us through everything. He was not pushy whatsoever and didn’t make us feel obligated to buy, but we ended up buying our dream bed set! Thank you Chuck, we will definitely be back!
Awesome experience at Ashley Murrieta. Nelson was a great help and service was awesome.
Happy with Nelson . Great purchase and service
Don’t believe the employees when they say the warranty/extra coverage helps. It’s a lie, even when there’s an obvious defect. It’s a buy once from Ashley and never again experience.
Extremely disappointed with them. I purchased a couch and saw the reviews with the fabric piling…I was rest assured that the fabric was changed for this reason and because it’s linen it’s stronger. Well not even a month of having the couch everywhere is piling. I got the protection on the couch but apparently it doesn’t cover piling…read the terms!!!! I reached out because for a $3k couch and less then a month later it’s not acceptable. The manager basically told me nothing can be done!! Terrible customer service! Update-sent in pictures over a week ago to quality control and still no resolution. Just in the 3 weeks more couch is even more screwed up.
We had a great experience with Chuck and he offered us a good price match
Everyone was friendly and helpful. Dolores and Chuck were great! The whole process was smooth.
Knowledgeable, friendly, great to work with. Great value for the money.
They gave us so much reassurance when we bought our dining set but ended up getting this poor service despite us getting the set up & delivery service. Furniture has insects as seen on video & the furniture is very dusty & dirty! Who would want to sit on these chairs? This is nightmare! We were supposed to get our living & master's set from them but I guess this will change our plans now. We called the store manager Jeremiah & their sales representive Michael- no call back! You definitely lost one customer here! Very disappointing! Spare yourself from any of this hassle! Look for another furniture shop.
Chuck was great, answered all my questions and was very friendly.
Natalie was so sweet and patient!! Good customer service!!
Natalie was very patient with me and my brother. Went through the options I was able to get. Took the time with to ensure I was getting what I wanted and that the size also worked for me. I really appreciate the time taken to help me out.
Great customer service.
Chuck was absolutely amazing. He was so helpful and so thorough. He made the process of ordering so easy and enjoyable. I greatly appreciate his help and couldn’t be happier with the level of service I received.
Chuck was fantastic - a charismatic fellow who was nothing but helpful in getting us the perfect furniture for our home.
Kyle at Temecula site was very professional and efficient. Thank you so much.
Nelson was great! He showed us many great options and went home satisfied!
Dolores was very helpful and professional. She recommended me those good mattresses and I am excited for my new bed. Great deal too. We can’t wait to sleep on our new bed. The manager give us great deals. We loved the store and I’ll returning to. Great experience.
Natalie was very easy to work with there was no pressure she was wonderful and I love my new furniture.
Thank you, Chuck! You were a great help and the furniture was exactly what we needed.
Great staff, knowledgeable people, was pleasure to shop at Ashley Store!
Nelson was patient and very helpful. Will come back again.
Chuck was amazing and very helpful
Mario was great and very patient. Helped me get my sectional with ottoman as well as a bed set for my daughters bedroom. Thank you!!!
I came in for a mattress today. I gave my budget and was not judged at all or pressured in to buying something I can’t. We went through many options and found what I needed. Dolores was amazing.
I just bought some sofa set I was very please with the service Dolores was very nice helping me to choose my sofas highly recommended thank you Dolores
After four other stores we found the couch we wanted at a great price. Thanks!!
Nelson has been incredibly helpful and kind, providing us with invaluable assistance. Without a doubt, we'll seek his guidance again for our next purchase at Ashley.
Terrible! They have delivered a defective product. They sent a tech to fix the issue. The technician made the matter worse. Ashley is not replacing the item either. Never again with Ashley.
My recent visit with Natalie was very pleasant and professional. She is quite knowledgeable and low pressure. Highly recommend 👍🏼
Nelson was phenomenal, friendly, and patient. He helped us leave happy with a new couch! Go to him when you need new furniture!
Chuck was such a wonderful help to me today! I came in looking to upgrade my office and he helped me select the perfect setup. I am really pleased with my experience.
Purchased a nightstand to complete my bedroom set. Looks amazing. Delivered on time. Once again great service. Thank you Ashley.
Terrible service. Don’t go here. My wife and I planned a delivery in May 2023 and scheduled it for August. The day of delivery, dispatch and delivery drivers couldn’t locate my address so they said they wouldn’t deliver to me that day, schedule for another. I called to speak to a supervisor and got connected with “Alyssa,” who was of no help. Turns out she wasn’t even a supervisor. In addition to incompetence, they’re also a dishonest organization. I told them to keep the furniture and give me my money back. I’m giving my business and money elsewhere. If you’re thinking about Ashley, GO AWAY and go somewheres else. Save yourself the time and frustration. Ashley Furniture deserves “0” stars but because Google won’t allow it, they get a reluctant “1.”
Cecilia was very pleasant and helpful during our recent shopping experience. She was knowledgeable and patient with all my questions and measurement concerns.
Natalie was the best! Helped my family buy our furniture for our new home!! Thank you! Give her a raise(:
Natalie was amazing! We love our new living room 😊
Went to Ashley’s today and was helped by a very nice Natalie. She was very pleasant, patient, and helpful with everything. Thank you for giving me a discount and working with our needs and wants.
Recommend Chuck we Very happy with his service
I wanna thank Mario for helping me look for what I was looking for. He provided me with great customer service. I was able to purchase furniture at a price I was looking for🙏. Thank you Mario .
Natalie answered all of our questions and met all of our needs. Made our shopping experience. Incredible! Add photos.
I came in not really knowing the style couch I wanted. I was approached by Natalie and she was great! We ended up getting a beautiful sectional! Thank you Natalie! My experience was stellar!
Chuck was very helpful, taking his time to answer our questions yet giving us time to consider our options by ourselves.
Terrific customer service!
Dolores went above and beyond to help us out make our final selection for our furniture!! Ask for her when you go<3
Liza is wonderful to work with! She happily took me around to all the sofa recliners within my budget. One was so comfortable, if i didn’t have to get up to buy it, i might still be there! Cheers!
We received very good customer service from Cece she’s very knowledgeable and definitely deserves a big raise $$$
Found a great deal online. Was in and out in less than 30 minutes
Cece was very helpful and very to work with. Thank you
I shopped at this location back in July of this year. He was very helpful in answering my questions and I was able to buy a beautiful bed set. Thanks Mario! 🙌🏼
awesome store and great selection of furnitures to choose from. great warranty as well, well worth it.
Natalie was really helpful, I’ll be sending all my friends to her great service!
Nathalie was fantastic. Great taste and really understood what I was looking for. Super helpful.
Liza was absolutely amazing and very helpful. Love her patience with us and we made our choices.
Great Bedroom Sets. If Farmhouse style is your thing I definitely recommend.I was just looking around today and will definitely be back.
The manager Jeremy was very nice and accommodating when there were issues with the bank for my Ashley’s card. Definitely recommend this location!
With all the difficulties moving to a new city, buying a new furniture was not one. Thanks to Chuck, he made the purchasing process a ease and knew exactly what I needed. Chuck's service, assistance, and he represented the Ashley brand really well. Thank you Chuck.
Chuck was very helpful!
Nelson was terrific.
Nelson was patient and professional! We’ll be returning for future purchases!
Nelson was able to help find us what we needed & stayed patient with us the whole time. Great customer service!! Thank you!
Great sales person, very informative and super patient!
Nelson , was really helpful and patient with us. He got us some beautiful furniture for home.
Went in just browsing for a sectional & was greeted by Cece who went above & beyond to answer all our questions & give great info on all things furniture! Although we weren’t ready to pull the trigger on anything just yet we will definitely be returning. Awesome customer service.
CeCe, outstanding, service from start to finish. OUTSTANDING 🙂
Greate experience, Nelson was super helpful!! Thank you!
Helen is very kind and sweet!! Very helpful and we are very happy with our purchase . We will be back to see her and purchase other furniture we need .
Angelo was helping us with buying a sofa. He was helpful enthusiastic and friendly. It was pleasure
Nelson was outstanding, he took complete care of us, gave us the best price possible very friendly and knowledgeable.
Nelson is nice and helpful
Ashley has professional staff and beautiful furniture.
Nelson was a big help, he was courteous and kind.
Helen took great care of us and made our purchase experience to be a fair and smooth one!
I recently moved to Murrieta and was looking for furniture for my new apartment, and Chuck was amazing. He was patient, kind, and thoughtful in what I was looking for. I felt that he really took the time to make sure that I was happy with what I was buying by giving me several options and not feeling pressured into buying something that I did not want. It made my shopping process a really pleasant experience. I will definitely come back. And I would recommend Chuck to anyone furniture shopping with questions and needing a little advice and guidance on what would best fit their needs.
What an unpleasant experience, if you come shop here you'll have a sales person following you around. Extremely awkward and uncomfortable.
We had a great experience with Chuck. He answered any questions we had by staying nearby without hovering right next to us. This gave us room to think and discuss options :) He explained our options and was an absolute pleasure to work with. The management was equally quick and concise with explanations without leaving out details. Thank you both.
Helen took the time to guide me through a small purchase and the showed me a few mattresses that fit what I wanted in a future purchase. Excellent sales person.
I decided to buy a sectional recliner and Helen was awesome at recommending and showcasing some of their best products. Nice saleswoman, not pushy at all and that what helps to close the deal
If you need any help at all, go straight to Elena at Customer Service! She took the time to fix all the mistakes in our delivery from another store. She even created hand drawn sheet for the dimensions of our new couch! Thank you so much
Helen was wonderful and made the process effortless. In house financing was quick and easy.
Been eyeing this Realyn Bedroom Set for a long time. Went to see it one more time at Ashley Store in Murrieta so we decided to go there, been scanning all sets , lots of beautiful designs to choose from 😍 ,Thanks to Brother Nelson who patiently helped us take tour and placed my order. Delivery was awesome 🤩 Services was way above and beyond.
Chuck was very helpful
Helen was so wonderful, helpful and kind, my husband and I will definitely be back. Thanks for everything..
Chuck was great to work with, very helpful and knowledgeable. Wonderful shopping experience!
Nelson was amazing to work with. He was patient with us as we made a decision on what bed we wanted.
I had a great experience with Tom the store manager and chuck in sales.. definitely very helpful patient and great quality and great prices very happily with our purchase and looking forward to many more
Thanks Ms Helen and customer service rep. Elena. Definitely come back to see u
Amazing service. Mrs.Helen helped us and she was so sweet and helpful. We bought 2 benches and had no issues.
Today my wife and I had the great pleasure of meeting Dolores Montoya while shopping at Ashley Home Store. Dolores was very professional and extremely kind from the moment we walked into the store. She allowed us to,have our space and shop without hassle. She knew when to assist and did not force herself on us. We spent almost three hours in the store she showed us multiple items and did a great job on helping us make our final decision and purchase. We will definitely be going back to the store as long as Dolores Montoya is working there. Thank you once again Dolores.
Found exactly what we were looking for and at a great price! Kyle helped us out and was extremely friendly, knowledgeable, and led us to find what we were asking for... which was a pretty specifically sized and colored loveseat. Thanks Kyle! We had been looking ALL day at different stores, so it was such a relief to finally find what we needed.
We went in to the Murrieta store and were immediately greeted and helped by Dolores. She was very warm and accommodating, she stayed with us and answered all our questions while we were making our selections. We had a unique purchasing situation in which we were buying in one state and taking delivery in another. She went to her supervisor Lino and they both did the research to see if this was possible and we were able to do it. They topped everything off with a 10% military discount. Thank you to the Ashley Murrieta staff for being so patient and helpful. We highly recommend this store. Ask for Dolores.
Both Sales Representatives Tim & Natalie at the murrieta CA store were amazing they definitely took the time to assist us with our purchases. So much to where we came back a second time to make additional purchases. Thank you both for your professionalism & patience with us, it made our customer experience all the better!
Customer service was helpful and patient
I had the best experience with the rep Delores. She was real nice and knowledgeable about products and would not let me my buy just anything. She told me about the quality of the furniture and made sure I bought the furniture I wanted. She has the best customer I've seen in a long time. Thank you. The Prides
Natalie was very helpful and not pushy at all. We went to a few stores and based on product quality and the rep we decided on this dining table here.
I had the best experience with Chuck over here at Ashley furniture. Very kind, helpful and professional! Will be back
Purchased 2 beautiful sconces, however only received 1. Spoke to CS rep @ store and showed they delivered 2? Gratefully rep was able to reorder the missing sconce with no additional cost to me. The service was commendable all around, with satisfactory results and they look beautiful 😍 thank you Stephanie. I will shop there again
Went in today to buy a Sofa+Loveseat and was greeted and helped by Kyle H. Kyle was so helpful and made the purchasing process as easy as can be. I'm excited about the furniture I'll be getting and Kyle deserves a raise!
Horrible online order experience.
Came in looking for a couch for our new home. Overall the selection is OK nothing spectacular. But the person assisting us, Will, was great. He took his time and offered his suggestions to help us find something that would work for our space. We left with what we came to get. Thanks Will for your help!
We came in looking for a specific piece of furniture and Kyle Hartey , a sales associate took the time to locate it for us in the store. He was very helpful and friendly throughout the process of the purchase. Thank you Kyle !
Not to pushy and really helpful. We will return there.
Dolores was amazing. Super friendly and patient with my wife and I. She made buying furniture a great experience.
Excellent customer service....Tim is awesome
The man who helped me was Will he was a sweetheart and very knowledgeable! He really knew his stuff and worked to get me a great deal on the furniture I bought for my new house!
Chris & Tim are amazing! Chris spent literally hours with us today, and words can’t express how much his patience, knowledge and professionalism meant to us. We made a large purchase today and he explained in detail, all the pros and cons to each mattress. He listened to our needs and helped us find the perfect mattress! Thanks Chris, Tim and Ashley Furniture for making our experience today great!
Jeremy Best, floor manager, very professional, efficient and has exceptional customer service. Helen sales rep, absolutely amazing customer service. Tom, Store Manager very helpful, polite and also has great customer service. Stephanie and Elena in customer service were extremely pleasant and have great customer service. Thank you all for making my purchases a great experience.
Will gives excellent service.
Will took great care of us. He explained the products and made sure to share any specials that were available. We got a great mattress and are thrilled.
Nelson was great, got us exactly the couch we wanted
Liza was amazing and super helpful with our first purchase to Ashley‘s furniture!
Awesome experience! And very helpful staff! Highly recommend to future furniture buyers!!
We had to find a new couch and wanted it quickly. Helen was a great salesperson. So helpful and even got us a great price on our pieces. We had a great experience.
Our sales man provided excelente services
We made a big decision to buy a couch today, and Nelson worked with us and was wonderful! He was patient, personable and excited to assist and guide us along the way. My friends and I are so appreciative of all your help and assistance!
I have bought furniture from Ashley in the past, but working with Kyle, brought the experience to a higher level. I highly recommend the Murrieta store and if you want a LISTENING sales associate get in touch with Kyle. But hurry, he will likely be promoted shortly!
Cece is so friendly..i keep going back there, she makes my decorating so easy!
Will , was great he helped me and my father with everything we needed, great deals best low prices . Ashleys is the best for low priced furniture
Helen was our sales person the best
Cece helped us find exactly what we were looking for.. thank you
RUN! Do not buy furniture from Ashleys! I bought a $5000 leather couch three weeks ago that was delivered BROKEN. The recliner jams and doesn't work. The delivery guy even said that they should replace it but they refused. They have apparently ordered a new part for it but it has already been three weeks and when I just called again today they are now saying another few weeks! And the still refuse to exchange the defective couch they sold me with a good one.
Helen was our sales person, she did an awesome job, she made the extra mile and also she is so patient and nice, she is a value for Murrieta store. Thank you Helen for your help and amazing job. The Bolivar’s
Nice and friendly staff willing to listen to customer's needs.
Helen was great. Very knowledgeable, quick, and efficient. She listens to klour needs and gives is a good sense of direction for what products to choose.
Outstanding Customer Service. I highly recommend all customers seeing Helen. She knows exactly what a customer would love. Will be back soon!
Terrible delivery service team. First issue is the the only install tool they have is an impact drill… really over torque the hardware. The manufacturer specifically states to not use these tools when installing the hardware to prevent cross threading, stripping or damage to the wood pieces. They proceeded to continue to drop off broken furniture and failed to allow me time to inspect for more damage. I was able to get them to take one piece back but because they were perturbed with me asking them to stop installing/torquing down the hardware they left without me accepting the order. Not to mention he said “this happens sometimes” when we install. I should have know this was going to be a terrible experience when I had to ask them to quit walking across the wet grass to avoid staining the carpet. Not to mention the driveway was a few steps away unobstructed. I also called the Colton delivery center and the person on the other line could give to cares about my issue. They said someone will reach out to you… ok thanks. I paid in full for an entire bedroom set with VIP installation. Look like I should of stick to Mor furniture… Too bad I can’t give them a ZERO rating!
I felt it was extremely sad that Ashley's Furniture store allows one of the employees that assisted me yesterday, which was March 31st, 2023, to be at work and dealing with the public to REEK of alcohol and his behavior of an alcoholic. I will never shop at Murieta's Ashley Furrniture Store ever again!
Terrible delivery service team. First issue is the the only install tool they have is an impact drill… really over torque the hardware. The manufacturer specifically states to not use these tools when installing the hardware to prevent cross threading, stripping or damage to the wood pieces. They proceeded to continue to drop off broken furniture and failed to allow me time to inspect for more damage. I was able to get them to take one piece back but because they were perturbed with me asking them to stop installing/torquing down the hardware they left without me accepting the order. Not to mention he said “this happens sometimes” when we install. I should have know this was going to be a terrible experience when I had to ask them to quit walking across the wet grass to avoid staining the carpet. Not to mention the driveway was a few steps away unobstructed. I also called the Colton delivery center and the person on the other line could give to cares about my issue. They said someone will reach out to you… ok thanks. I paid in full for an entire bedroom set with VIP installation. Look like I should of stick to Mor furniture… Too bad I can’t give them a ZERO rating!
FANTASTIC EXPERIENCE!!! I was searching online for rustic style furniture that was not too expensive but of good quality. I found what I was looking for at Ashley Furniture online. Instead of just buying online though, I decided to check out the furniture in person at their local store. Upon entering I was wonderfully greeted by Will. I told him what I was looking for, but I wanted to find out first if I could qualify for some credit before setting my heart on the furniture I was seeking. Will was absolutely AMAZING!! He's highly experienced as a sales representative & he sure treated me well as his customer!!! He helped me to establish some credit & patiently assisted me in choosing the exact items I was looking for, even going the extra mile to work with the store manager, Richard, to get me the best deal possible that saved me money. The other sales agents in the store as well as the manager were extremely courteous, patient & kind the entire time my daughter & I spent there, which was lengthy, because I just loved checking out all the beautiful furniture in this Murrieta store which was so huge! I had the most wonderful time, was treated so extremely well, and I'll definitely be buying even more from Ashley Furniture!!! THANKS SO MUCH TO "WILL" FOR THAT MOST EXCELLENT CUSTOMER SERVICE!!! You truly gave me a great 1st impression that helped me realize I made the best decision in choosing Ashley Furniture for my furniture needs!!! 😁😍
Absolutely horrible experience with Ashley. I will never purchase from them again. We have been dealing with an issue with our couch for 5 months and it still has not been handled. I have been sent the wrong couch cushions 3 separate times. When I have gone through customer service they say that the escalation department will call me in 24 hours, they never call. I finally called the store where I purchased it from here in Murrieta. I asked to speak to the manager to explain our situation and he said he doesn’t handle it and just took my number down and said he would pass it along to the right people. Well I still have not heard anything back. Beware that if anything happens with your purchase like our $3,000 couch, they will send you on a wild goose chase to never actually talk to someone to get the problem handled. It’s so disappointing. We purchased the extra warranty/coverage and that hasn’t done anything. I also posted a review on Ashley’s website they they deleted. Shady business.
Kyle was awesome, let me have space while waiting for me to have questions. He answered all my questions and concerns in a very professional manner. Amazing sales person and no pushy attitude! I'll be seeing Kyle again.
Knowledgeable sales person
Everyone was super nice and friendly.
It was a very nice establishment Michelle's man had a great personality we'll go back to the same place when I need something else
The associate that assisted me last night was horrible from the minute we walked in. I believe his name was Luke. When I arrived he asked me how he could help. I informed him that I needed to pick up a few accessories to go with the bedroom set I purchased a few days earlier (that experience was great) and return a desk. He responded quickly indicating I could not return the desk and needed to drive to Colton. I walked to the back of the store for further instructions and the lady at customer service was not only friendly but had me pull the truck around to the back and the manager who was also very nice met me there and accepted the return. He even thanked me for reboxing the item. We walked back in to look for accessories and found a great mirror. Luke approached and said he was assigned to help (much to my dismay) First he made me sign up as a new customer on an iPad because he couldn’t find me (everyone else could when they helped with the return) then he disappeared. We wanted to check out, the called his cell several times as we waited and waited. The manager apologized as we were getting ready to just walk out. Finally he came back, made us walk to the opposite side of the store to check out. He would not let me purchase using the credit line I just opened and made me use a different credit card. He then asked us to wait so he could walk back to where we were originally standing to print documents to sign. He had no sense of urgency even though we were waiting so long, was not friendly, talked about how a small purchase for a mirror doesn’t make the store money etc. Ruined my overall experience
Don was very helpful awesome service! (: will be coming back for sure!
Very helpful staff and management. Clean and organized showroom. Helen, our sales rep, went above and beyond to help us fulfill our vision of what we wanted. Thank you can’t wait to enjoy our beautiful living room set.
Kyle was great and helped us get everything we needed at an affordable price!
Mike was a big help !
Experience with Helen our helper was very professional and courteous and willing to satisfy our needs. The experience was awesome and we will be coming back to Ashley's for our home furnishing needs.
Salesman Michael, was very helpful.
All good. The young lady that helped my wife and I really knew her stuff when it came to explaining prices and our options on the furniture we choose. Great experience at you store and we will be visiting again as we continue to decorate our new home.
CeCe was extremely helpful! We will reach out to her again with our furniture needs!
He was up to date on things we asked about. Very patient. We worked with Cody Abrams.
Gilbert was amazing! Helped us pick and customize the perfect cloud couch dupe and was soooo patient! Thanks gilbert!
Furnitures are good, but do not buy the 5 year protection plan , its just a rip .You do not get to see or they do not explain all the nature of issues which are supported . Finally when you call the support , damages are not covered. This is my last purchase from Ashley
they want to help when you walk in and they offer help throughout was not like buying a car.
Ms Buford was very helpful and knew the stores inventory.
wonderful sales lady .. miss CECE ...FUN SHOPPING ..with her
Great service by Natalie & Tom! Will return for my future purchases.
Great products, friendly staff and a brand that I can trust. Our sales associate Mike S. Was knowledgeable and made us feel comfortable with our options. Will definitely come back. Thanks you!
Gilbert was amazing and extremely helpful courteous and thoughtful. If you need an honest hard working and helpful salesperson - Gilbert is your man !
Helen was terrific and helpful and super friendly. I highly recommend Helen and Jeremy as they are professional at their jobs and are making this store #1!!!! Thank you both for your help.
My wife, daughter and I walked into the Ashley furniture store in Murrieta, and we were immediately greeted by Sales Associate Kyle. He thoroughly answered all of our questions and advised on all of the promos. He wasn’t overaggressive with his approach, and he helped us find what we were looking for. Although we did not buy any furniture on this visit, we came back a week later and purchased the items that Kyle helped us locate a week earlier. We almost went to a different furniture store that offered the same items at a lesser price, but because of Kyle‘s perceptive demeanor coupled with a comfortable level of confidence, we went back and gave him the sale. He definitely deserves a raise!
Great personality and a great and easy salesperson to work with
Helena did our shopping for us picking out great pieces for a great price. She listened to us and found everything we wanted.
Ashley's had exactly what we were looking for
My friend Jimena suggested that I go to Ashley’s, her experience was good and she was right, customer service was prompt, not pushy and worked out any obstructions.
I went in to browse around and Gilbert was excellent. Helped me from the time I walked in until I found what I liked. Great atmosphere and sense of humor. Would definitely shop here again
My sales rep Will Cruz was very helpful. he approached us when he came in and helped us with the furniture we wanted. got a sure price and it will be delivered in the next week.
We so highly recommend Lauren from the Murrieta Ashley store as she is friendly and knowledgeable...she was great at answering questions about the different furniture and giving us pricing with tax etc very quickly...Gshe has a great personality....We will definitely come back and ask for Lauren again!
Helen is a good seller, she helping us a lot and tries to give up the best price
Liza…in Murrieta Store - Excellent experience with knowledge and attentive sales person.
Amazing experience with Ashley furniture. We worked with Will who was very helpful, kind, and professional. We loved that he wasn’t at all pushy or pressuring in our decision to buy a couch. He made our experience very smooth and we are in love with our new couch! Thank you Will!!!
Our salesperson Liza was great, knowledgeable and polite
supper accommodating & friendly
Had a great experience. Lauren was great. She listened to what we were looking for and didn’t push us into buying something we didn’t want. Will definitely go back to Ashley Furniture.
Great Experience with my service rep!!! He was awesome 👏
Excellent service with great quality furniture and accessories
Thank you Lauren. You did great. Lauren - Murrieta store
I had a great experience at Ashley in Murrieta. Brandie was our sales associate and she was amazing! She provided us with wonderful customer service. We will definitely be back!
They will not allow any returns even if everything is still in box never used or opened. They have a No return policy.. Buyer beware.
I purchased two couches three months ago and both are broken. The frame on the recliner is poorly made and both have bent from simply lifting the foot rest up with the button. What makes this problem worse is Ashley is absolutely no help with getting a replacement and keep getting the same answers from customer service to wait 24 to 48 hours. I have been through this process three times just to be denied by Ashley and the $700 extended warranty. I expected better quality and customer service from Ashley. Don't purchase the extended warranty cause they will not help either and just refer me back to Ashley. I tried to post a review on Ashleys website under the couch but they would not let it post. Shop somewhere else and don't purchase any extended warranty.
Ashley in Murrieta Ca the shopping experience was fantastic our salesperson Kyle was extremely helpful with helping us furnish our new home with beautiful funiture, thank you Ashley you have earned a loyal customer.
Lauren from the Murrieta store was great! She was very knowledgeable and not pushy which we appreciate. Definitely recommend her!
Will took great care of us. He made the process so easy and explained everything to us. He was patient and kind and at the end of the day we left with our dream couch. When you go to Ashley’s , ask for Will.
We visited the Murrieta store today, Don greeted us as we walked in, very professional and friendly… we explained what we were looking for, he gave us plenty of options, we chose a new sofa pretty quickly. We enjoyed our experience with Don, thank you for the personal touches you showed us. - Gretchen & Marcos
My sales rep CeeCee was fabulous!!!
Great Price due to Navy Base Price Matching, Great Customer Service from Augustine & Gilbert 👍
Helen was our sales representative! She was amazing over the phone. When we met her in person she was so knowledgeable about the merchandise she took care of us. We are so excited for you furniture.
Thank you Dolores for your patience and great service!
Great customer service and it was quick.
Great prices, and decent quality furniture. Sometimes salespeople are pushy but that's everywhere. Have been an Ashley customer for years.
Great service, great prices.
Lauren was so helpful and knowledgeable about what was available to meet my needs. Then when I received my loveseat I loved it so much I called Lauren and asked for another one so she made same deal for me as the first one. So happy with her help. Thanks again Lauren.
Customer service was quick and the delivery men were nice and personable and QUICK!!!
Excellent service from Tim, a very pleasant sales Represenitive
We arrived at Ashley‘s In Murrieta to pick a couch for my Mom. Will Cruz greeted us and was very helpful. Will took us through the 55,000 sq/ft show room showed us many options. He told us about construction and materials available also pluses and minuses of them. Mom sat on many couches with different pillows till we found a match. Will was with us the whole time, then worked a better deal than what we expected. Thank you Ashley and Will for the great experience.
I come to Ashley because of convenience, great selections and great deals
We walked in just planning to “check out” Ashley Furniture store. Mike met us with a warm and non-pressuring greeting. We found everything we needed and all Mike did was help us with questions and then wrapped up our purchases with great ease and satisfaction. We are so excited for the delivery this week and plan to continue doing business with Ashley Home Furniture Store!
Natalie she is such an awesome person who helped us to pick furniture which needed for dream home. She is so much patience with us with great discount❤️ we definitely suggest
Great hospitality from the whole team especially Kyle, he got us what we wanted and then some.
Gilbert was a big help
Always a good experience!
Do not waste your money buying the extended protection plan from Ashley if it is from GBS protect all. I purchased their 5 year protection plan and they didn't pay on my broken couch. Two different repair men came out to fix it but the last one told us he would report that the frame was broken (which is covered under GBS warranty) but in his written report he falsely reported he moved clips which fix it and GBS stands by that! GBS told me my case was closed when in truth, my couch is still broken! My mistake was not requesting a copy of the report from the repair man before he left. This is a big flaw in the system because the repair man can say one thing and report something else without your knowledge. Never again will I purchase from Ashley because they are in business with criminals.
We purchased several pieces of furniture. Tim Doan was professional and kind. He was very attentive to what we were wanting. We were very happy with our purchase! Thank you Tim!
Dolores is very excellent. She is very friendly and patient. Great customer service!
Called the store for information on doing a pickup and was helped by Kyle. He was very efficient and responded to what my requests were. No push necessary! He handled it well. Left very happy!
Will has been helping me buy beautiful furniture for my home for over 10 years. Very honest and Knowledgeable. Great team at Ashley!
Five star review for Will. He was very energetic and well informed. He addressed all our questions and made us feel confident with our purchase. Thanks to him, we were able to find exactly what we were looking for. Thank you Will! We will definitely be coming back and working with him.
Best furniture store that we went to with nicest furniture and best prices. Really helpful sales lady, Helen made it so easy and enjoyable Will certainly know where to go next time we need anything.
Brande Top notch very helpful. She understood our needs and was very helpful with us finding our furniture. Look for Brande at Ashely's Murrieta. David & Hannah
Me and Mom's was very fortunate and blessed to walk into Ashley's and come across a employee named Helen .Let me tell u Helen took care of us as soon as we walked in and until we exited the store ,she was amazing and very helpful to both of us and saved us a ton of $$$!!!🤗🤗 THANKS AGAIN HELEN!!!
Found our dining table here! Also thanks to Gilbert for taking care of us. Great customer service and so many options to choose from!
This store is huge with many options. Majority of the items were in stock and available to ship right away! We worked with Will and he was a great help. He walked us through the store and showed of us every option that fit our style and requests. We highly recommend his services as well as this Ashley location.
Great experience, our salesman Will, did an excellent job and was really informative. Strongly recommend.
Delores greeted myself and sister and treated us like family. She listened to what I was looking for. Delores provided options, what I was looking for and amazing service! Thank you!
The 5 stars are for salesman Tim. Polite, energetic, accommodating, and quick. We added and made changes to our order. Was able to contact Tim easily. He responded quickly and made all of the changes happen. Also I'll give the delivery guys 5 as well. We were the last delivery of a very long day for them. They held together with a sense of humor. Got our couch pieces set up quickly with no issues. Thanks everyone. Ashley is fortunate to have you all. (Herman approved)
Can't say enough good things about Jeremy, he knows the products in and out made our purchase so easy and answered all of our questions. And we had some very specific and technical questions. Even though we are down in San Diego, we will only buy from Jeremy.
Large show room. Wonderful selection. Great quality. No pressure sales, helpful employees.
Loved our experience! Helen was great, a blessing to have her help my family and I.
I had such an awesome experience here. Helen took care of our family beyond our expectations!
The salesman Tim was nice and polite very courteous warm soon as I got in the store he read me like a book and pulled me his way introduced himself and we were off to getting me some furniture I appreciate him very much the sales lady at the cash register was nice and polite as a matter of fact everyone in the store was nice and polite and smiles on their face and happy to serve their customers but Tim was exceptional and I appreciate him and when I need some more Home Furniture I would definitely come back there so I appreciate Ashley's and their superb salesman and women appreciate your business and you had great deals thank you very much
I dealt with two salesmen. Don and Kyle. Both were WONDERFUL! I bought an ottoman from one and a sectional the next day from the other. My items arrived within days and my two delivery guys were great! My whole experience with these four gentlemen has been perfect! Thank you guys!
It was a great experience being serviced by Mrs Helen. She made my day
Natalie provided great energy and service. She was very patient and informative.
Kyle was super helpful and very knowledgeable! Thank you for your help!
Gilbert was a great salesperson. Enjoyed buying my sofa!
My wife and I were looking for living room furniture which we found. Mike helped us and we received great service.
I went to buy a couch and loveseat, the loveseat was priced reasonable, when I asked about the couch , the manager told me this is not the ad, well for a Veteran Day sale wouldnt you think both would be on sale. Well, the manager told me he would give me 40% off a higher priced couch and told me he was doing me a favor. Well you know , keep your favor if thats the way you treat your customers.
Had a great experience here again. Brande was so nice and a pleasure to work with!!! I highly recommend requesting her if you stop in.
Great customer service Chris was very attentive and professional he really outdid himself, store was clean and lots of furniture to shop around for beautiful store 🥰 can’t wait to receive my new couch.
Store is torn up but things went well.
I bought a couch from Dolores and she was the best person I’ve ever dealt with at any store ever. I’m so happy we decided to come to Ashley to buy our sectional
Cece is the BEST. She went above and beyond to deliver the best customer service!
Don was very friendly and helpful.
Liza who helped me was super nice and not pushy at all. I would recommend seeing her at the murrietta store 100 percent.
Called ahead to see if they had the model of furniture I wanted to see, on the floor. Got to talk to Natalie, and sure enough, they did! Once we got to the store, Natalie was personable, knowledgeable, and fast. She double checked prices to those online and price matched the pieces! Can’t wait for our furniture to arrive. Thanks Natalie!
I recommended everything, the service is spectacular, I happy whit Ashley, ask for Mario
Dolores helped us out and went above and beyond! Were very satisfied!!
Mike was awesome to work with! He knows his stuff!! Appreciate his help very much.
Thank you CeCe for your time and assistance.
Great customer service! Great quality, and prices!!!
Mike Stasi helped me out when looking for a couch. He was super knowledgeable and gave me all the details up front. Easy to chat with as well. Was able to make my purchase with him over the phone the next day and he answered all my questions. Excited to receive my new couch!
We've chosen to never shop at this store again due to our recent visit and to be honest I may never purchase another piece of Ashley furniture altogether. We were in the store for about 6 hours total on 9/24 and 9/25 - entirely too long to be around Natalie and Tom Freeman. Gilbert ultimately helped us out and was an exceptional salesperson but both Natalie and Tom seemed to be doing this job for too long. They have no care for customers...only numbers. 1. We watched a manager yell at and belittle several employees near closing time on 9/24 in front of my three teens. 2. After we came back to the store the next day to complete a transaction (a banking blunder stopped us from purchasing the night before) the manager had changed the deal and would not honor our previous agreement. 3. We were being strong armed into paying for a warranty even though warranties are purely by choice. The manager (Tom Freeman) literally told us that we could not get a pre-negotiated discount if we chose not to purchase the warranty. 4. Manager, Tom was extremely rude to us. Talked down to us and treated us very poorly. He actually argued with me (pretty loudly) for about 30 minutes on the floor in front of other customers. At the end he went into his office and closed the door leaving us on the floor. 5. Natalie was a jerk... Period. 6. Both Natalie and Tom lied to us about store policies.
I have never written a bad review but I am hoping that this will help others. I spent 8k on furniture from Ashley in May. I moved into my new home a few weeks after delivery. One of my couch cushions was(is) defective. Looks flattened after sitting on it. Reported problem someone came to look at it & said the cushion needed replacement and someone would get back to me. replacement was denied saying the person inspecting it said there was nothing wrong wit it. After several calls & emails they sent a second person out to look at it. He said right away that it needed a new cushion ( the same thing the other person told me)he said I would be contacted in about 2 weeks. That was 5 weeks ago. I called & emailed again today. Finally someone answered 30 min. Later & hung up the phone. I'm hoping I get a response to my email. Save yourself the headache. Buy somewhere else. Wish I had read the reviews first.
I bought a five year warranty for nearly $2,000. After over 20 calls no response from Ashley’s Furniture nor warranty company GBS. Hold time is two hours per call, yes 20 phone calls. Horrible service from both. No one is accountable. I never have posted a bad remark, but this deserves one.
I’ve been buying some of my furniture pieces at Ashley’s furniture in Murrieta. The people are helpful. The store always has something that I’m looking for! Thank you !
Sydney was so great. I told her what I was looking for and she did not disappoint I was in and out in no time and she was very kind . I will definitely be coming back to see her again!!
If I could give zero stars, I would. By far worst experience for a multitude of reasons. Falsely advertised products. (Please look elsewhere when purchasing furniture.) The issues still haven’t been resolved and I’m still waiting for them to respond and resolve all the issues that have arisen.
Very happy with my Sales Rep Rory in Murrieta - he gave me a very good price on my new coffee table and a delivery date months shorter than what was shown online. Good man!
Me and my husband were there today July 30 at Murrieta store and the sales man greet my husband with a great smile so I thought that was weird, we started looked at mattresses and the sales man just keep talking to my husband like totally ignoring me even when my hub told him that my decision was the most important, we spend there about an hour, the dude was really pushing my hub to buy more and more stuff and I took this really patiently till this dude told me that I looked upset and asked me if I needed a hug, like really? what is wrong with this person I felt weird and didn't said anyting because I was exited to buy my new bed but this guy keep talking and ignoring me when I needed to speak so I realized that was rude from the sales man to act this way very disrespectful towards my person totally inappropriate and unprofessional. Im glad we did not buy anything from this store so we went to Living Spaces and I got better experience there and got my new bed so thanks Don.
Excellent customer service, wide variety. Very quick and everyone is very attentive and helpful for what you’re looking for.
Natalie is the best… no kidding! … and I don’t like people…!
Watch out for the line item "ADJPRO-10yr adjustable base pro plan". These scumbags will sell you a warranty plan that does not cover the furniture they sell you. King bed, 2 sofas and 2 end tables $2600+ with an additional $199 BS warranty program that will not cover the products.To Management- your sales people are screwing customers face first.
Tim Doan is an excellent sales representative to work with when shopping for furniture! He is extremely helpful. We purchased a loveseat and an oversized chair, found there was a manufacturing defect. We contacted Mr. Doan after we got approval to have those returned and to upgrade our purchase. Mr. Doan’s critical help made this transaction very smooth and easy for us. We highly recommend Mr. Doan! He is professional, engaging, understanding, and knowledgeable! We absolutely enjoyed working with him and love our furniture!
We recently purchased a living room set and two bedrooms. Our experience was by far the most horrible experience ever. And it still hasn't resolved. The couch and one of the bed frames where purchased on clearance. We had to pick up so I did not see it assembled. Once I got home and tried to put the couch together one of the pieces is the wrong piece. We where given two of the right side. When calling costumer service no one picks up or they just bounce us all over. When we called corp they said we had to figure it out w the store. But the store is doing 0-nothing to help. We where suppose to get the correct piece delivered yesterday and last minute they called to say it wasn't available and they don't know when we will be getting it. Now the bed frame.... it's a cal king, we bought it with the mattress. Well when we where in the store we where told we would get a 3" box spring. We never received it. So its been almost a wk and we haven't been able to use our bed. When talking to the manager they said we didn't need a box spring. But then the bed would sag. Finally after multiple visits to the store they said they would send us something to used. So we are pending delivery. I'm afraid to even start putting the second bed frame together. I feel like there's going to be something wrong w that too. I'm very disappointed I'm corp and warehouse and managers as we have gotten very little help and now we are stuck w furniture that is not right and a huge bill that we will have to pay.
I had order my Mattress on may 19th I was supposed to receive my bed June 5 unfortunately the bed I pick has not arrived this is the worst customer service experience I am a valuable customer who is paying out of pocket for my mattress you guys have poor customer service and never really answer the phone I will have to get a lawyer if my items are not received
I went in looking for a couch for my new apartment and we were greeted by Zack. He was very informative and made shopping for my first couch a breeze! Thanks for the excellent customer service. Left purchasing a beautiful sectional, so excited to get it! Thank you Ashley Furniture Murietta! We will be returning customers :)
We enjoyed shopping at Ashley today and found exactly what we were looking for, everyone there were very nice and helpful. Kyle (our Salesman) gave us all the time we needed to decide on our purchase and was super nice.
Spent an hour here and no one ever gretted us or ask us if we needed help. Their were several workers not helping anyone and they just passed by us. Don't know if had anything to do how we look but we left instead. At least the nice lady in the entrance told us to have a nice day, so theirs that.
Visited today (05/22/2022) looking for a full size bed. Initially, no assistance from staff. When a staff member showed up he was rude and abrupt, like he didn't want to assist me. I was ready to buy, however after this interaction I'm sorry, I waisted my time to stop by. If I could rate you lower I would.
My sales rep was amazing and super friendly. I feel a little lied to by a manager. I was told if I purchased a mattress I would get a couch at a certain price. Well I purchased the mattress and in the end he double the price of the couch and said that price was only if I bought the 10,000 mattress. I was never told that. I would never look at a 10,000 mattress.
DO NOT BUY THEIR PROTECTION PLAN! it’s fraud!!! Salespeople will tell you the protection plan will cover quality issues and will do cleaning service! When you try to claim the coverage, they will tell you total different policies!!!
No real pressure to purchase and very helpful once our decision was made
Very happy with their service
We have purchased from this location recently but never again based on our experience yesterday with Rory. We were shopping for a 5 thousand dollar mattress set but he would only show us one brand. I explained that we were not interested in that design but he refused to discuss others. Finally I asked if he received a larger commission off that brand and he told me "I don't care if you buy from us or not". He refused to get the manager when I requested it. I have never received such Rude treatment from a sales person and this location has lost my business forever.
Don’t let Sean Robinson help you. He is new and he is a snake. They will ask you to sign three pages at the very end of the checkout process and be sure to take them and walk away, sit down, pull out your magnifying glass and read carefully. There are basically no returns. The same is true when they deliver your furniture. We ordered multiple items and the guys who delivered and hauled away our old mattress bumped into every wall we have. They took no caution or care to protect our walls. The reclining sofa was unpacked and set up, but never plugged in or tested. I did that part myself not 5 minutes after they were gone and of course one recliner is broken and the other is just noisy. I called Sean who told me to call customer service. I was #133 on hold on a Tuesday afternoon. Sean also said he would have someone in his office open up a ticket with customer service. The customer service rep was nice, but the the only only solution is now to wait for an inspector to come take a look at it. Even though I sent pictures and video to show that it is broken. 3 or 4 days after speaking with customer service is when I finally got a call from the rep that Sean said he would have call me. Well I already had a case number by them. They too also wanted pictures and an explanation which I emailed them. So here we sit with a broken couch constructed very poorly constructed. Guess what? Sean doesn’t call back or respond to texts now.
----LONG REVIEW--- My wife and I worked with Shawn, and everything seemed great! On delivery day on the other hand we found out he had gotten us the wrong bed, and had triple charged us on a stupid set of plates. I would have gladly bumped up the review had their customer service been acceptable. They canceled our refund twice, and we could never get ahold of Shawn, and his "manager" I'd stay far away and shop at another Ashley Homestore. Great company, but unfortunately this is just a terrible store to go too. DEFINITELY DONT GO HERE.
Was searching for items for a new apartment. Had been to a number of places looking for the rights items. Ashley in Murietta had what I was looking for at the right prices. And best of all a salesperson that was respectful, informative, friendly and gave me the perfect mix of information and space to look. If you are looking for furniture and want the best service around, go to this location and ask for Skylor. I would recommend him to anyone out there. Never felt pressured at any point of the interactions. When looking at bed protective colors I has seen one for $40 online. He explained the difference within the 3 types they have available. And let me make a decision. And I never felt coerced or strong armed. I even called back 2 days later to add another chair to my order and he was able to take care of it quickly and hassle free. He is a true asset to the store and I will definitely be back for any other needs that I have.
Scarlett helped us. She was really good.
I can honestly say in all of my years of buying furniture and working with furniture companies, this has been the absolutely worse experience of my life. When I purchased the bedroom set certain pieces were not in the warehouse and needed to be ordered, so I accepted that. The king size bed was one of those pieces of furniture that needed to be ordered but the king size mattress was available. When I asked if the mattress could wait and be delivered with the bed and I was told that I would be charged to store it in their warehouse, so I told them to go ahead and deliver the mattress. The bed was supposed to be delivered the last week of January, but it was not delivered until February 16, but when they went to assemble the bed there was a part missing, so they could not put it up. When the delivery person called the warehouse to see when the part would be delivered they said in about 4 weeks. And then they asked me to keep all of the parts to the bed that was all over the floor of the bedroom, and I said no. The delivery person then said that the lady on the phone wanted to talk to me and she said to me, “so you are refusing to keep the bed,” and I responded, no, I am not refusing anything, I purchased a bed not parts of a bed, so you need to remove these parts from of my house, and then deliver what I purchased which is a bed, a complete bed and not parts of one. They were going to charge me to store a mattress but wanted me to keep parts of a bed and make me responsible for it. UNBELIEVABLE! I then called Ashley’s Murrieta (CA) store and spoke with a very nice lady who arranged for a temporary frame to be delivered today 02/19. I told her to please make sure it is a frame that fits a king size mattress and she assured me said that they would put the mattress on the frame to make sure the mattress fit. The delivery people came to deliver and assembled the bed and asked me if I had a wrench, so they did not come with the proper tools to assemble the bed, and of course we let them use our wrench. When they were done completing the frame they started to leave and I asked if they were going to put the mattress on the bed frame and they said, “no that is your responsibility.” I replied, what? She said that you would put the mattress on the bed to make sure it fit, and he said, “it was your responsibility to let me know that before we came, but I’ll do it,” and I responded, no I will do it, please leave my house.” Again, the absolutely worse experience I have ever had. I am still waiting for the bed and door chest. Something that should have been an exciting moment has turned into an utter nightmare.
Louie the salesman was informative and very professional. He did not pressure us and was able to answer any question we had on the various sofa sets. We will come back for sure.
The bed is disappointing....my mattress came from Costco, sheets fromTarget - they fit. However, Ashley's Nashberg queen metal bed-silver is width 3" too big, 3" too long. The finish is extremely poor, looks like someone used a can of spray paint. Love the look on the ad. Went into the store and the frame fit the bed, no issues. I'd never return to Ashley or Living Spaces: sister stores. Check my pictures....Too bad I got rid of my old set.Delivery guys perfect.
Excellent variety with a very polite, professional and zero pressure staff. Always a great experience there!!
Great customer service.well explained about furniture bought. I been a customer.
We had a terrific experience at Ashley Home Store! We were greeted near the door and helped right off the bat. A lovely man named Rory had information at his fingertips, and was very thorough in helping us find the specific piece we needed for our sectional. From beginning to end he explained all the information we needed to know. He made sure it was the correct facing piece for our sectional and at the same time, let us wander the store and maybe find something else we wanted! He was absolutely a joy to be paired with, and we had an awesome experience ALL around!!
Don’t buy anything that they don’t have in stock at the store. I was told 3-4 weeks for a Chaise, the one missing piece. They just keep extending the wait a month every month. Customer service is outsourced to India.
Berry helpful
So many options to choose from, quality furniture, good pricing. Excellent sales associate Anna Obey
I just moved to the area and was greeted with a wonderful shopping experience at the Ashley store! My salesman Rick went above and beyond the call of duty. Thank you !
We’ve been shopping for a couch all over town. Only this store refused us service for having bare faces. Hopefully corporate recognizes the business they’re losing from people who still have half a brain.
The Murrieta store was extremely helpful with us choosing the bed & mattress we wanted! Kyle is amazing & made sure all our needs were met & answered every question we had! Thank you so much Kyle!
I've tried to tell them their location on Google Maps is incorrect but I guess they just don't care if some customers give up looking for the real location.. Too much pushy sales in there anyway. Just say hello and then leave me alone unless I ask for help.
(Translated by Google) Definitely I will not buy anything there again .... I bought some sofas and tables on August 22/21 and they told me that in 4 to 6 weeks I was going to receive them ... I called to find out what happens and they told me that until January of 2022 I was going to receive them ... almost half a year waiting for my sofas ... having known that they would have made me wait so long, I did not buy them there ... (Original) Definitivamente no vuelvo a comprar nada ahi....compre unos sofas y unas mesas en agosto 22/21 y me dijeron que de 4 a 6 semanas los hiba a recivir...llame para saber que pasa y me dijero que hasta enero del 2022 los hiba a recivir...casi medio año en espera de mis sofas.. de haber sabido que me hiban hacer esperar tanto no los compro ahy....
Cecilia was very helpful. She made sure to help me find exactly what I was looking for and what I exactly wanted. Excellent prices. I definitely recommend going back.
Sales person was amazing. Very knowledgeable with beds. No pressure to buy.
Tim was extremely helpful and focused on my interest and savings during my shopping time! Great customer service.
it was a great experience. The salesperson was great. Delivery was right on time. I am very pleased with my purchase.
**This is for the Plaza, NOT Ashley Home Store. What are you doing Google??** Well, I went here for a visit with the new VA clinic. I found the plaza to be clean and like most other shopping plazas. Traffic within the plaza was light when I was there (1000 to 1230 p.m.) and I was able to get a front space of the VA facility. Parking elsewhere??? I got lucky. You might want to figure on walking. I didn't explore much of the plaza as after over 2.5 hours at VA I was far from a "Pleasant Mood" by most standards. Good news is, if you like Weinerschnitzel, those Chili Fries are just across the street a couple lights down.
The sales rep Tim Doan was very helpful and patient helping us select the right dining room table and chairs combination. Also finding what was in stock and ready to be delivered quickly. We are extremely happy with our purchase.
Rick was a as absolutely amazing! I told him what I was looking for and he knew just what to show me. He was creative in helping us match pieces and above all he smiled and was so friendly. Didn’t hurt that Black Friday was 55 percent off !! Lol. My furniture is arriving in just 3 days. Can’t wait! I would definetly recommend RICK and the Ashley store…Thanks Rick!!
Not very excited about inventory and staff.
I'm very unhappy with Ashley furniture I ordered a couch that was in stock and now when it's time to deliver its on backorder and will hopefully be delivered by Christmas. If I knew they sell things from underneath you I would have bought elsewhere.
Two weeks ago I bought a Cal King head/footboard from Zack Barrientes at the Murrieta, CA store. It was delivered on the day they said it would after much confusion as they didn’t update my phone number in their system. When it arrived the nice techs assembled it and there was a large stain on the headboard. The tech said I have 72 hours to report it to Ashley. I had to go into the store to report it as the customer service line said I was number 189 in line to have my call answered. I have been in the store twice now and still no resolution from Ashley’s customer service. I’m being completely brushed off. Any suggestions on how I can get this resolved. Update: 12-27-21 I still have not gotten a response from Ashley Furniture. I have contacted them through their website and they say someone will call me to come inspect the damaged goods that were delivered. I also filed a dispute with Syncrony bank since I financed it and the claim was found in favor of the merchant. How they came to this conclusion is fraudulent. No one from the store or Syncrony bank has ever called me to or come to inspect the damage. This has been a horrible experience and very time consuming. I usually write good reviews but I can not in this case. Buyer beware. There are lots of other furniture stores, so from now on I’ll be shopping else where.
Beautiful and quality furniture. They have great deals too. Tim was great! He helped us find all the furniture we were looking for in the right style, and a gave us a sweet deal! Very happy with our purchase and the service!
Love going to see Mike. He’s our go-to guy. Just made our 3rd purchase with him and you can bet we will be back. He has amazing customer service, isn’t pushy, is very knowledgeable, personable and is extremely kind.
Great customer service, super fast delivery l, especially with supply chain issues around the US, I had it assembled in my living room within 48 hours. Also got a great deal with the Black a Friday sale! Couldn’t be happier!
In store sale was fine and very helpful. I filled an empty house with furniture so you know we spent a lot of money for new quality items that we were promised. We got not one or two but multiple items delivered broken. The delivery guy tried to hide it as well. They left a mess at the house. I have been trying to get the broken furniture I purchased replaced for 6 months now. I’ve gotten no help. I’ve had multiple people come to the house to “check” what’s broken and tell me personally it all needs to be replaced. But once I call again asking the status they always tell me my case has been closed because the technicians say they fixed it or nothing is wrong which is a lie. I have not been able to use my dresser bc three drawers are broken. This is not what we signed up for and definitely not what Ashley’s promised. I will never ever purchase anything from that place again. And I will not recommend to anyone to shop there. This company seems more like scammers not wanting to help the customers or give the customers what they promised. Once they get your money they honestly could care less. Just came up to the store and was told if we glued it then it’ll be fine. Like that is not what I paid for.
In-store experience was fine. Lots of upselling by the representatives. The delivery was a nightmare. Today it was raining and the delivery truck trashed the outside of my home leaving papers and Styrofoam all over my yard. 100% do not recommend.
Great customer service and product availability!
Sales people waiting at the door for me to enter (minus one star). Sales person ignores my request to be left alone upon entry and asks more questions (your sales “training” does not give you license to be rude - minus one star). Same sales person starts following me around the store (are you kidding me? No need to keep subtracting stars, it’s a 1 for sure). Same sales person later again asks “if I have any questions,” lurking all the way until I leave. Do you really think people are that ignorant, that you think that we think that you have our interest in mind? Do you really think it’s okay to treat people badly because your sales “training” tells you to? I have an empty house that will be getting filled with furniture, none of which will be from your store. One more testimony to why brick and mortar should be (and of course, is) dying. Disrespect people - go out of business. Bye!
Great experience 👍🏼 ask for Louie!
Great service! The manager Tom is a great friendly guy always a pleasure buying furniture here!!!
If I can give 0 star I will. We buy our furniture from Murrieta location and pay 3000 and not even a 3 years our bedroom set was damage and we purchased insurance plans. No they refused to help us I also pay oh most 300 dollars on furniture plan it takes 3 month and they refused to fixed. Instead they want me to purchased another warranty plan. I never wrote a review before even the product is bad but once you pay 3 thousands dollar I feel like I have to write and warn others. I know some people may write pozitife reviews which is good for them. My job is the stop others buying warranty plaf. Please before you buy anything think twice about this store.
First shopped at 2other local stores Jerome's and Bob's. Good selections. Nothing in stock. December delivery dates. Not their fault though. But we wanted it sooner. Wrnt to Ashley's. Great selections and delivery within a week. Also awesome prices as well. Salesperson was fantastic and helped us with our choices with no pushing. Will be back for sure.
Returning customers. Louie always has great customer service, makes us feel welcome. Made furniture shopping quick and easy.
Horrible customer service! Wait times can exceed over an hour. Good luck with online call back system! Good luck with getting a refund in the promised 7-10 business days. Not worth the hassle for generic mass produced cheap furniture. Better off going to Living Spaces, Mor, or even Ikea!!
Worst experience. An error on their part with sectional measurements. Unbelievable waiting times on their customer service line which leads to no resolution. Forced to go in person to the Murrieta store not once but 3x to get my correct pieces. Manager said all fixed and then 3rd delivery later…still wrong pieces. The joy of having new furniture pretty much destroyed because of all of this unresolved problems. So sad.
2 times they sent the wrong order and I still do not receive what I paid
My husband I had the best experience at the Murrieta store and it was all because of our sales associate TIM! He was knowledgeable, friendly and made us feel so comfortable with our purchases! We can’t wait to go back next month to finish buying the rest of our furniture for our new home. We will alway ask for Tim! Thank you Tim!❤️
We went into this store yesterday and we were stopping by real quick because we had somewhere else to be shortly thereafter. We walked in and Megan said hello to us and offered to help us. We walked around and looked for the item we wanted to check out. We still took a lap around the store to see if anything else stuck out to us. We were cutting it close on time so we looked for Megan so we could check out. We went in for the Johnelle Coffee Table. Originally, it was $899, but it was on sale for $450! Woo hoo! Talk about an awesome Labor Day sale! Megan said it might take 8-12 weeks for delivery, but luckily, it was available to be delivered 3 days later... even better. We reiterated to Megan that we only had a few minutes to check out and she said it would be quick. Thankfully, we checked out rather quickly after signing on the dotted line about 10 times! We believe the coffee table will match our decor perfectly. We are excited to receive the table in a few days. We had an excellent experience at this store and will be back for a few more items in the future :) Check it out and you're likely to find something you'll want to take home.
Friendly staff, Helen was attentive and a pleasure to work with.
we had a great experience while shopping for a living room set with the assistance of mike, great person.
My wife and I had a great experience at Ashley Home Store. We worked with Don, Rick, and Tom who all shared the responsibility of providing us personalized service. They each had different strengths and knowledge, but all of them had great customer service.
Very good customer service. The person that help me was Helen and I was very happy with her
Horrible experience with customer service in store manager and distribution. An entire living room collection was delivered with defect, tears and stains. No apologies and just repeated excuses about company policy. Will never be shopping there again.
Worse experience ever. Employees pretending not see us is unacceptable!
Helpful sales associate gave me information as needed but didn’t hound me as I wandered through the store.
Worse customer service ever! Waited 7 months and one piece is damaged and now the are saying another 4 mos for a replacement. I want to return the couch as they promised I could and now I’m told return denied!! I was denied the name and phone number of the regional supervisor… so frustrated with this company!! Never buy from them. Go to their customer reviews and see how many people are going through the same thing!!
Louie helped us find a new bed for our guest room. He was helpful, informative, and easy to talk to. The whole experience was great. We found a set we liked and then decided to go check out other stores in the area for comparison. After 3 other stores nothing compared to the price we'd been quoted by Louie so we went back and made the purchase. Louie was still there and pulled up our previous choice right away. It was a really easy experience.
This location had a wide variety of selections in affordable prices. Delivery was offered within 2 days. I will update the delivery experience then.
My sales assistant, Jennifer, was excellent! She took me over the store showing me various TV stands that were possible a good match for me. She was patient, knowledgeable and very pleasant. She kindly explained the buying process procedure and I left the store feeling very confident that I wanted to do business with Ashley HomeStore. Thanks for hiring such a nice and pleasant person. She made my day and I needed to shop no further.
Everything about my experience was positive.. The salesmen Rodrigo was great, helpful, kind, answered all my questions .. Quality of materials ..seemed well made, for a good price. Now looking forward to my new furniture within 48hrs delivery..I would recommend Ashley HomeStore in Murrieta for sure.
Bought a 4,000 dollar couch, with an extended warranty. Two months later the wedge peice is broken. We do not even sit on this peice we sit on the recliners. Don’t know how it could’ve even broke. Possibly was broken when they delivered it and didn’t notice until weeks later. Tried to go thru the warranty company but they said to go thru Ashley’s since it has been less than a year. Ashley’s sent out a tech and said we would have it replaced and we would hear back on a date with that. Weeks went by and nothing. Called Ashley’s again and again they sent another tech.. why? Idk why they need a second tech but they came and said same thing that it would be replaced. We were supposed to hear back but never did. Went to the store to see if we could get this resolved. Kid at the counter sent and email for us and CC their region manager said we would hear back after the weekend. STILL DIDINT HEAR BACK! Went to Ashley’s AGAIN and they pull up our account and ask “oh did the second tech come” Yes.. that was weeks ago why don’t they have info of this? They tell us to go thru the extended warranty not them.. what a run around!! Conclusion is don’t buy from these scammers. They take your money and are done with you. We will never buy from them again!
Poor quality and cheap in the making but not the price. I should have went to Bob's...
Very nice inviting store, clean and without clutter. Helpful staff without overbearing sale pitch. Friendly and efficient help from Louie. Definitively a good experience!
Stay clear from Ashley furniture they are horrible purchased a couch 3 months ago took 3 deliveries to get it right and then the couch is falling apart and they are doing nothing to make it right the couch ions are already broke down and the couch is piling. They offered to order 2 new cushions and the other side of the couch is already doing the same thing. I asked to select a different couch and they denied. Read the reviews online they are horrible. Wish I had of read them. Everyone that has purchase this same couch has had the same thing happen. Stay clear go to jeromes or Moore trust me
I highly recommend coming into the stores to take care of your furniture needs! I ordered my stuff online and wasn’t happy with the customer service they were offering but in store was 10x better! With covid, my online order was going to take longer to receive and I am now getting half of my order delivered and set up next week. Ishmael was awesome.
Ashley furniture, specifically Chuck, was excellent in meeting our needs. He gave direction for what we were looking for but also allowed us space as a family to make a decision on what we needed. Highly recommend for great products and amazing customer service!
Courteous employees, great prices on quality products.
I had a delivery July 3 at 4 o’clock that never arrived I didn’t even receive a phone call still waiting today’s July 4 very unhappy customer
The worst customer service I've ever seen!! We walked into the store in March and of course we were automatically stalked by a sales person named Zack. It's easy to be on someone a$$ when you want to make sure the customer spends money and get your commission right away! We ended up ordering over 4K in furniture. Next day I get a text stating that one item cannot be delivered with the rest of the items and that I should drive back to receive it. I live 2 hours away!! Zack mentioned we can receive a refund because his manager Tom is not cooperating. So far, we lost on item and received confirmation for the refund because that's the easiest thing to do for them. The full order was supposed to be delivered on June 4th. Nobody shows up! I contact Zack and he says sorry I forgot! the delivery was rescheduled for June 29th. Again!! Nobody notifies! Nobody shows up! I contact Zack and he says sorry I'm off today and tomorrow and that I can deal with customer service myself. We call the customer service and her name is Mae. She apologized again and was asking if we wanted to cancel our order! What is this???? This is ridiculous and mind blowing!! I have never ever seen this type of customer service, especially when you spend thousands of dollars!! These people are chilling and think they're on vacation inside a store, collecting checks and stalking customers for no reason! Do your job!!!
So extremely pleased with the customer service here! Sam was AMAZING! We purchased our living room and dining room set and then went back AGAIN for our bedroom set! Sam has the best customer service and he doesn't hover over you while you shop, which is nice! Thank you so much! We will be back soon!!!
Not very good at falling up in service
The experience in the Murrieta Ashley store was great. We had a greta salesman (Rory) and the management team were very helpful. We purchased a TempurPedic mattress and adjustable base. Not cheap but ready to make an investment in our health. The first time the delivery came they brought a broken base and the incorrect remote control for the base. Everything was sent back. Multiple phone calls made and a visit to the store trying to correct this situation. Next delivery in 3 days. The second delivery attempt was also a fail. The adjustable base was broken AGAIN and the wrong remote sent AGAIN. Does anybody check this before loading onto the trucks?? The delivery person said he could just prop the base up on the broken leg. Not for the amount of money we spent for the new bed set!! Kept the mattress and sent the broken base and wrong remote back, AGAIN. Multiple phone calls made and another visit to the store to figure out what the issue was. Next delivery 5 days later. Third delivery and everything FINALLY worked out. Base was not broken.Correct base remote sent. Mattress set up on base and everything worked. After sleeping on an air mattress for over a week we were finally able to enjoy our expensive new bed set. Again, store experience was great. It should not have taken 3 attempts and more than a week for us to receive the correct products purchased. Better quality control needed.
I went today in hopes to look for new items for our house. The employee there started harassing my family and I the second we walked in. We don’t like being followed or harassed. I told the man who tried to help me that I wanted to look around and let him know if I needed help. He didn’t like answer and made very rude remarks towards me and made me very uncomfortable. This type of harassment is unacceptable. We turned right around and left after the guy said he refused to let us walk alone and will follow us the entire time. So we left. I really hope these employees are trained in the proper ways to sell to someone with out harassing someone. If these people are commission based than that should stop. I ended up buying my dining table and couch and bed frame at Jerome’s. Will never shop at Ashley furniture in Murrieta again.
I have now purchased three sets of furniture from Ashley furniture. The first experience was terrible, the second experience was good except for the fact that the bed set is a piece of junk. The third experience was going well, until they forgot to put in the dining room table. The salesperson screwed up on the paperwork, didn't put on the dining room table, and it wasn't delivered. This is causing a massive inconvenience since be home that the furniture is getting delivered to is two and a half hours from where I currently live. I planned my entire schedule around that furniture delivery, and I cannot come back up for a second delivery the response I received from Ashley furniture was basically that I had to come back in, order the table, and that they would deliver it whenever they had an opening, this is obviously unacceptable and they are not willing to own their mistake and make it right. I do not recommend them at this poit. Tom, The general manager, is unwilling to rectify the situation because quite frankly they do not care about their customer base. I would highly recommend going elsewhere for your furniture purchase. Even Amazon has better delivery practices and Ashley furniture.
I had a wonderful experience at Ashley's. I was assisted by Sam and he was extremely helpful and courteous during the entire transaction. When I return, I will be asking for him to help me.
Great place and excellent service.
Our salesman, Skylar was always very helpful and courteous. We thank him for his help and kindness.
We ordered a few pieces in store, and there were going to be two separate deliveries. One set soon after the purchase was made. We had received a confirmation of delivery a couple days prior to delivery date, but on the delivery date we heard nothing about a time frame, and had come to find out they changed the delivery date to the following week, without confirmation with us or even any contact. This was unfortunate because we had already stayed home from work for that day. With work schedules we planned to do a will call pick up, and clarified it would be at the Murrieta location. Of course, the pick up kept changing over and over again without notice, and finally we were told we had to go to Colton to pick up. With work schedules, this was not possible so we went instore to speak with customer service because we were getting no where over the phone. The customer service representative gave us a shipping option where they would simply leave it at our door and we would not have to worry about missing work hours. Delivery was made, but we received an unpleasant call that they needed a signature from us, despite us having been confirmed this would not be necessary. Luckily, I work close by and was able to make it in the 10 min time frame they gave us to give the signature, needed for delivery. After all the deliveries are made, we will not be making any further purchases with the company. The Delivery system and customer service is shameful.
We just purchased a power recliner loveseat at the store last week. It was delivered with clear damage and even though we pointed it out, the delivery people still left it, and told us to call customer service if something didn't work. I am now dealing with calls and long waits to have somebody come check it out. Very disappointing, not sure I can recommend the store. Not what you expect when you spend a couple of grand on furniture at this store.
Mario took care of us great service
Buying a recliner felt like a used car transaction. Salesman "We could discount this number maybe match this number, by the way the $119 delivery we can't negotiate but maybe my manager can help reduce the product cost." Then he comes back and says the manager is already doing a price match so he can only reduce by $20. What a song and dance... Then they request you pay delivery and taxes up front with a credit card even if you have their store card. I paid the delivery and taxes only for them to charge them a second time to my store account anyways. Spent an extra 45 minutes for them to figure out which printers were working and listen to their excuses about why we were being delayed due to their slow wifi. Delivery is a whole other story... They were supposed to text 2 days before to give window... No text received. Try calling their support number if you want to be on hold or hung up on... And don't forget to give the 1-5 rating before they disconnect you... Good thing for them zero is not an option...
Our shopping experience was very easy out sales person Chuck was very sweet. We let him know we were shopping and he gave us our space which we liked no pressure selling. His personality was so sweet too. The store had lots of choices and set up very beautiful. Will certainly return
Horrible Experience !! Didn't get our delivery twice !! They had our phn # and Email both wrong. Third try got delivery. Damage on one dresser. Was promised they would come fix it. Driver refused to pu my old mattress and box spring after being told by his boss to bring me back in the plastic from the new mattresses so I could wrap them in. At that point he walked out of my house and drove off. Lady from delivery called me to apologize and promised a $150.00 gift card. WHICH I NEVER GOT ! Called the store several times got a not in service recording, even double checked the phn #. Funny, when I called back using *68 I got right thru. THEY BLOCKED MY # !! After speaking with the girl in customer service, she said she'd call delivery and call me back that evening...told her I was pissed and said I if I don't hear back from you I'll never do business with you again and also let my friends know about my experience. She said that's your prerogative sir. NEVER HEARD FROM HER !! NEVER EVER SHOP HERE !!
Elle was amazing! She spent almost 2 hours with us picking out a couch that worked for me and a table that I liked as well! She did everything she could to get us the best prices and discounts! I left buying both items and very pleased with my purchases, price point, and customer service. Thank you again, Elle!
Worst company ever!! We purchased a bed, mattress and box spring on line. The delivery date was set. The day before the delivery (after my husband and I took time off work), Ashley called and cancelled our delivery and rescheduled it. Three days before the second delivery date (after we took time off work again), Ashley called and cancelled the delivery again and wanted to reschedule for over a month away. They also took the money out of my account for the bed on that day. We cancelled our order and requested a refund. We were told the refund was being processed and it would take 7-10 days. FedEx tried to deliver the bed two days later. It luckily we were home to refuse it. I called Ashley on that day and confirmed the cancellation. There was no explanation for why they tried to deliver the bed even though the order had been cancelled. 10 days later I called because I still had not received my refund and I was that the first person I spoke with 10 days ago, never processed my refund. I was on the phone with Ashley for over an hour. I had to speak with a supervisor to fight for refund and was literally a fight to get all the money back that was taken from me. A customer should not have to do all this just to get a refund because a store screwed up so many times. What happens when a person is not good at fighting for a refund? Does Ashley just keep the money? It very unprofessional and borderline fraudulent billing. We will never shop here again.
They had no problem selling us furniture but when it was finally delivered in November 2020 it was damaged. Here we are April. 2021 and we are STILL waiting to have replacement parts that are sitting in our garage ( for 3 months) installed. Store staff and management really could care less and customer service never returned our calls. IF they’re returning our call they’re probably calling a VERY old number we have repeatedly told them was disconnected and have repeatedly given them our new number. Will NEVER buy from Ashley Furniture again!!
This is the worst company I have ever dealt with. Please be careful when shopping here!!!! 😡
Friendly and helpful.
Sales person was very helpful...
Horrible delivery service. My delivery driver had no I.d. therefore he could not get in our gated neighborhood. The customer service that followed left much to be desired. Seemingly uncaring attitudes. It’s as if they simply don’t care after they receive your money. To date my case is unresolved. Trying to pick up my furnace is a whole new challenge in itself.
Amazing store in Murrieta CA. Very carrying people. Mike was awesome. Even though we flew back to Chicago he helped us still purchase all we needed and supported us over the phone.
We were looking for a bed set for my son and some new bar stools. Rick was very helpful and was not pushy at all, he was very informative and worked hard to get us the best deal. I would recommend this store, just ask for Rick when you get there.
I couldn’t find the furniture piece I was searching for-Ashley’s had the item & it was available to be delivered this week, not availability in 4 or more weeks as with other stores I visited. I am very pleased with my salesperson-she was extremely helpful & patient with my questions, as well as quite nice & personable. I had a good experience with Ashley’s.
I bought the warranty protection for my recliner. I have been trying to make a claim for MONTHS and no one will help me. The warranty company says call the store. The store says call the warranty company. The corporate office says call the store. The warranty product is nothing but a SCAM. They have no intention of honoring my legitimate claim. I have spent HOURS on the phone with various people. No one will help me. And why did my chair literally bend in half down the middle in the first place? Shoddy quality to start with. What a terrible company to have to deal with.
We have been dealing with Ashley furniture since December. Regarding our dining room table. We have called several times and spoke with customer service have never received a phone call back from them. We’ve called the store manager to no avail he does not return phone calls he does not reach on tax. Customer service passes you off to another department. This is got to be the worst furniture company in the world. One person promise you to have the matter resolved within a few days. A few days go by no answer no phone calls you call them back and it’s another story all over again you have to wait for them to contact you, which they never contact you. I’ve worked 38 years in a furniture company if I did anything that this company does I’ve been fired. Please reconsider find any furniture from this company your best place to go is living spaces, Moore’s anywhere but Ashley furniture furniture
Horrible customer service and over priced products you can find the same thing for half the price
Fantastic service and deals!! I am repeat customer because they make be feel like they really value my business. Ask for Mike - he is the best!
Fool me once... Shame on you. Fool me twice, shame on me...I have truly found myself living this quote with the Ashley Furniture Homestore in Murrieta California. Honestly, I do not know why I did not learn the first time, when they first failed me. I attribute it to me being a naive buyer, trusting and readily accepted their furniture protection on my living room furniture purchase and came to later deeply regret it. You see, something as simple as a broken ottoman leg was denied by this protection, Needless to say. I was left disappointed, and by some miracle almost a year later was awarded a “credit” of $206.82 to replace said ottoman. The use of which- leads me to my second and most recent disappointment with this “leader in furniture industry.” The cause of this review. On 3/14/21 - the date the credit was due to expire, my family and I went in to finally make use of the credit. After all, it was well deserved after being denied repair of the ottoman. We eventually found a sofa table with stools to add to our seating in our home. Having gotten used to not using the ottoman, we didn’t see the need to purchase another one. Take note* Our furniture purchase price was $419.99,after delivery 89.99,and taxes 44.62,came out to a total of grand total of $554.60. After the 206.82 credit was used toward it- our out of pocket cost that day was $347.78. Reasonable enough- so we set the delivery date for 3/20/21. Fast forward to the second delivery date of today 3/26/21(first one was rescheduled without notifying me though they claim to have left a message-though none was received). I found myself looking online to reacquaint myself with what I had purchased and was upset to find the very same item not only lower on Ashley’s website but also found it for ONLY $193.19 on several others, Walmart and Amazon being the more mainstream of them. Doing the math(419.99-193.19) means I paid $226.80 MORE than what it is currently being sold for. That’s $226.80 worth of food for my kids! So what did I do? I did what ANY mother of 3 would do in these times after having found that out. I researched their price adjustment policy & spoke to their customer service where they advised me to go to the store I purchased it from to adjust price. Simple enough right?WRONG. I get to the store expecting to receive a true price adjustment where I would be getting a refund of that 226.80 difference I overpayed because of the price match policy. But am instead insulted with “I’m sorry ma’am your 206.82 credit was already applied for the initial order and cannot be used in this price adjustment.” What??? I asked to speak to the manager,Jeremy, and heard the same thing. According to THEIR math from this new price adjustment invoice, $193.19 purchase price ,plus 89.99 delivery fee,& taxes of $24.78 came to a total of $307.96 which after you subtract it from what I paid out of pocket 347.78 on 3/14/21- left me entitled to only a refund of $39.82. The 206.82 credit being NON EXISTENT now. Yes, .....it’s okay to feel confused , I AM. How is it that in the retail business I work in we ARE able to transfer all original forms of payment credit/ visa/ other to the new price adjustment transaction, but Ashley Furniture Homestore- THE LARGEST self proclaimed furniture retailer in California’s systems do not allow it? I was left feeling bent over and take advantage of, indeed, my husband said it in less formal words. In my heart I feel that what they did to me today is akin to theft. And in a time where every penny counts, I can almost assuredly say it should be a CRIME. Ironically-While waiting to be answered by customer service earlier in the day, I can remember their automated recording repeating,boasting, “Ashley is largest home furnishing brand in the world. We design and manufacture our own products. We stock them in our own distribution centers, and ship them around the world using our own fleet. This allows Ashley home store to provide innovative products and services at the best values* in the industry.” I can now say with confidence that this is an absolute LIE. Please, if you can learn anything from my experiences - do business elsewhere. With furniture companies who although smaller, truly honor their policies and do what it right for the customer. Sincerely , Mother of 3 Robbed of $226.80
Don't GO! I was harrased to buy and told what to do and literally chased out of the store. The worker was demading. I ran out of there
Over priced furniture. Pushy sales staff
Avoid buying furniture here at all costs!!!! This was the absolute worst experience I have ever had purchasing furniture. I strongly believe car salesmen are more honest people then the managers at Ashley's. I went in to purchase a king PROBreeze Tempur-Pedic mattress. Everything went great and was told since I was making a big purchase that they would discount anything else I wanted in store. I picked out a small sectional and was told they would include it for only $1,000. I negotiated for $700 in which the manager was upset about and finally agreed. When I went to pick up the mattress from Colton (1 hour away), everything went smoothly and the mattress was wrapped in a cardboard box. I got home, unloaded and realized there was no snowflake on the mattress like the PROBreeze has in the store. Since the store was already closed I called the next day and discussed this with my salesman, he told me this is the mattress I ordered and "has cooling properties" (that is not true). He told me this would not be an issue and they would exchange it out however, I was responsible for the $300 extra and had to come in store to make this payment... I agreed. (Notice how I talked them down $300 and magically the mattress that was switched out cost $300 less... hmmm... makes sense let's tell the customer we will "discount" the sectional and just switch out the mattress for a cheaper one..). Anyways, I received a phone call a few hours later and was told the manager (Richard) said we cannot switch it out even though that is not the mattress we agreed upon and have had the mattress less than 24 hours and it has never been slept in.. I am now waiting to hear back from the BBB about this since no manager would call me back and they will not release any of their information including email addresses. Wish me luck, and may someone see this that is in the market for furniture.. STAY AWAY FROM ASHLEYS!!! Find somewhere else, anywhere else other than here.
This is the worst company I have ever dealt with. My bedroom furniture was horribly manufactured and most of it was broken and drawers scratched and unable to open and close. The technician came out and insulted me saying I am hard to please. I’m sorry but I’m not spending money for broken and horribly manufactured furniture. I have pictures of each item and everyone seeing the pictures agreed with me. I went into the store upon receiving the furniture and was rudely informed to bad. Customer service is definitely horrible when you have a problem and I am sorry but when we buy something new we want it new and not broken and scratched and in working order. Be warned that you better check everything when you get it because it’s a nightmare dealing with this company. I have never bought anything from Ashley furniture before and I have never had problems with the other furniture stores. I would never recommend this store or company. I’m extremely disappointed with the whole situation and have been working to resolve it for over a month. Personally I don’t want to keep any of the furniture because of the problems with customer service. Battling cancer and wanting a comfortable and new bedroom set was so exciting until it was delivered. Call me whatever you want but I guess I’m picky about not wanting broken and damaged furniture. I still have to wait for the insulting technician to come for the 2 time to fix what could have been fixed a few weeks ago. Our time doesn’t matter because they will keep you waiting all day. Please be careful when shopping here!!!! 😡
I had a great experience at Murrieta california Ashley furniture store.The sales person who help us was Skylor Mcgee he was very professional, polite and very easy to work with to pick our furniture for our new home.I would definitely come back to this location to get more furniture. Sincerely, Ruben Martinez
We walked in Saturday and were greeted by Brandee.Followed around as if we were going to still the furniture. I asked if she knew how would they apply the employees family discount (on regular price or sale price) her response was that she didn’t know because she had only been there for 2 months. Then we found a bedroom set we liked very much . She was giving the discount as she felt was good according to her. Then we asked why is her discount less than what is offered? Depends how you pay for it. Is this a car dealership? She says I’ll go talk to the manager if we were only serious about purchasing. That was all I needed to hear. Took my serious money to another furniture store that took care of us with white glove service. Buy independent stores they carry the same stuff for way less
Very helpful! Ordered some narrow end tables that were hard to find for a small room. Thank you.
Lied to on stock availability and delivery date. Never recieved a call about delivery or stock. Had to call to find out on day of scheduled delivery. Was told they tried calling me 2 days prior.... they did not.
Unfortunately from the moment we walked through the door we were followed nonstop. We couldn't look or talk privately we had a sales person pushing a mattress or bed on us when we are looking for a desk and we told her that 4 times.We even made a comment that if we had any questions we would come find her she still would not leave from behind our back everywhere we went she went to. This was completely unwelcoming and we decided we were going to leave and go elsewhere to do our shopping.
Not worth it
Went to purchase a bed and mattress sales person was trying to help had to call boss over still had trouble said they would get prices and vkcall or email me never did either I can see why reviews are bad.
Good service and great furniture
Don’t take my $$$ and tell me delivery will be middle of February now it is on March 5th and now you are telling me it will be March 29th or as late as the middle of April. I paid for this back in January with the assurance that it will take no longer than 1month to get made and delivered.
I would highly suggest not shopping at Ashley. I made a huge mistake. The store added the furniture protection plan to my order without asking me. I asked multiple times to have it removed as did my sales representative. The sales manager, Agustin Delen, continued to re add it to my receipt insisting that he gave me a good deal on the rest of the furniture. Which I guess that means I should buy the protection plan? After arguing and being in the store for more than 4 hours I decided I would go home, check out the protection plan and cancel it if I didn’t think I would need it. I spent over $10,000 on furniture and they’re refusing to refund me $289.99 for a useless protection plan. I’ve now spent 3 weeks trying to get a refund for the protection plan which the store is refusing to do. They are claiming it is “built into the price” of my furniture. It makes absolutely no sense. The problem with Ashley is their customer service line is nice but they have no ability to intervene in this issue so I’m left with no recourse for the store completely scamming me. Agustin Delen called me and was completely unprofessional. He constantly interrupted me and when I asked to speak to someone else he refused. He told me he could have the store manager, Tom Freeman, call me which has yet to happen. The store is running a complete scam with the furniture protection plan. They’re scamming customers and also Ashley Furniture. If I had refused the protection plan then I guess they would have charged me more for the furniture I was buying. That just doesn’t seem ethical. This is all very unfortunate because my sales rep, Rory, was awesome! I have an entire house of furniture to buy and I would have loved to continue working with him. But if a sales manager can manipulate the price of furniture based on the insurance plans I purchase how could I ever trust that I’m being charged a fair price? Complete bs and I am done with Ashley. Also, the only way I can get the store on the phone is to call customer service, they call the store, and they have a sales rep call me. Not anyone who could actually solve the issue. If you do decide to give this store your money, DO NOT leave the store without being completely happy with your receipt. Double check your invoice before paying. There is nothing you will be able to change after leaving the store.
Ashley furniture strikes again, I requested for my delivery to be reschedule for the 24th between 1200-4pm due to my work schedule but they were unavailable to allocate the time. After they failed to delivered on my off day. Extremely unhappy with Ashley. Lies and bad customer service. I ordered a coffee table and T.V.furniture based on what they had in stock. Salesperson told me it would be 1week to delivery. I was message three days before to confirmed my delivery day. I arranged my scheduled to be at home. My furniture never showed up nor I call was recieved with an update. I contacted customer service and I was told my address was not found and the team was done for the day. I had recieved furniture delivered from Ashley furniture to my address prior to this delivery.
This review relates to post sale customer service only. It was going to take a month to get my chairs so I decided to look at Living Spaces. Sure enough they had chairs that could be delivered quickly and that I actually liked better. I bought them. I called Ashley customer service on 12/31/20 to cancel my order. A woman cancelled it and gave me a reference #. A month and a half later on 2/13 I noticed I never got the $231.64 refund to my credit card. After almost an hour chatting while waiting on hold. The chat rep said I'd have my refund in 3 days while the girl on the phone said the "central office" would have to call me. I told her I don't need to get a voiuce mail from them, just tell them to issue the refund. A week later 2/20 still no refund. I spent another hour on the phone at which time they transferred me to the local store. She said if I drove 40 minutes round trip into the store she'd issue the refund. I was disgusted at their poor customer service at that point and didn't feel I should invest more time and gas driving. I called Visa and contested the charge. Lastly, I will say I called Living Spaces to change from 4 chairs to 3. I immediately got a refund and 3 chairs correctly arrived. Ashley's customer service is terrible.
Rodrigo was so helpful. We just moved to the area from VA and had a new house to furnish since we were first time home buyers. He spent a lot of time with us and was so patient! We were so indecisive but he was so kind and helpful and had a smile the whole time! Looking forward to working with him again!
Extremely unhappy with Ashley. Lies and bad customer service. We ordered our furniture based on what they had in stock. Salesperson Helena told us it would be 3 weeks to delivery because we knew they were backordered on a lot. I was called a week after purchase to schedule our delivery the following week. They never showed up. Called Ashley and was told that the furniture wasn't in stock and they had rescheduled the delivery to Feb. 12 - without notifying us at all! So, I called today to see if Feb 12 was still on and was told that our stuff STILL isn't in stock and they rescheduled us to the end of the month - again without informing us at all! We will be cancelling our order.
Horrible experience. Sales doesn’t communicate with the warehouse. Was scheduled for a delivery and they cancel delivery without proper notice for a week later. Of course you can’t speak with a manager to discuss. 50 people ahead of me voicing their complaints and dissatisfaction. I will Never will do business with this company. I will take my business to the small mom and pops furniture companies. Got better service from Ethan Allen and same day service owned by a small business owner.
Worst customer service. You call there office they put u on hold answer put u on hold and hang up..they have done this a few times already. Ridiculous. I bought a couch from Ashley's and got warranty. And ended up needing to use it.filed a claim almost 6 months ago and still haven't received replacement and cant get a hold of anybody.i understand there's a pandemic but this place has been open and they do online orders so why would my claim be less of a priority? I need someone to get this claim fixed asap.
Highly disappointed! Ordered mattress, box spring and a medal bed frame December 19th 2020.. Was told it would be delivered in two weeks. They called a few days before delivery saying that the mattress was on back-order and not in the warehouse. They set a delivery date to Jan 30th. Once again I received a phone call this week saying it never arrived to the warehouse and they have to change the delivery to Feb 14th. Why weren’t we told this when we purchased it all in Dec. I remember the salesman saying they had them at the warehouse in Colton. This is very unacceptable and I’m very upset about the whole matter.
Horrible Customer Service. We bought the furniture 2 months ago and still can't get it delivered. They keep delaying it all the time, so I'd never buy anything from Ashely if I knew the way they treat their customers.
My family had the worst experience ever! When we bought the bedroom set for our girl the amount we paid was 1700$, (300$ the cash we paid) 1480$ we put on finance. When we sign the contract, the selling person said it is 0% Apr. we were so happy, because of the 0 % APR. After 15 months of paying our bill, we have to remain balance of 1380$$$!!!!! How it is possible, we paid 15 months around 600$ and we still have the same remain balance. Be aware! We didn’t check the bill, because at the beginning they told us, 0%. The job just to sell, that it and give information to SYNCHRONY Bank. The bank charged 29.99% APR!!!! That’s why, after 15 months we have the same remain balance!!! Our bedroom set for this moment is 2342$. We spoke about this problem with customer service ( unpleasant lady ), she said, that she can’t help. They very nice, when they want that you will buy the staff, after that not. Don’t believe them! Read very carefully the contact! For the second part, the quality of our bedroom set, that we bought was very poor! I hope this review will help someone!
Clean store with great homey feel. Sales person kept distance and only appeared when we had questions. Prices are to high though.
The BAD bad store I never shop again! My advice to you is not to go to them.
I moved into a new house in November and purchased a bedroom set and coffee table on 11/1. I still have not received a SINGLE piece of this order and am being told it may not arrive until February. This company’s customer service is lacking greatly from top to bottom. Poor quality service, shipping, and most of all, POOR FURNITURE. While yes, Covid has taken shipping delays to a new level, we were promised that our items would be delivered within an 8 week period. We are nearing on doubling that 8 weeks now and it seems as though nobody is able to find our order or give us a definitive answer as to when we will receive our products. We have ordered other large furniture items, including a couch, which have all arrived within 2-4 weeks of their order date from multiple other retailers. I will never shop with this company again.
Jeremy the store manager is completely unprofessional and rude!! Why would a big corporate store put a guy like this in customer service. Oh just some insight. When buying a bed at 50% off and add a night stand for 800.00 more then the bed as well as a 42" media dresser for 1,200.00 just to do a bait and switch is total b.s. Do your homework. This experience at Murrieta location is pathetic.. Sales rep said come back tomorrow and see if I cN get a better deal!! No thanks!!
This store and Ashley's customer service has gotten worst over the years . I have been buying from Ashley's for the past 15 years. Sad to say but don't waste your time or your hard earned money with the company. They can care less about you . I have purchased a mattress , box spring almost two months ago and we are still waiting for it . The delivery date come and they push it back multiple times WITHOUT even contacting us. I took multiple days off work so I can be present for the delivery that was never coming . Even better I had to call Ashley's customer service 4 times to update my new address and now they are telling me if they change the address the delivery date will have to be pushed back again !!!!
Ashley Home furniture is awful, they have no problem selling you furniture and taking your money, but they cannot deliver. I purchased a sofa and loveseat Aug 31,2020 and I was told 6 weeks out on deliveries, they kept pushing my delivery every month with the same excuse that It wasn’t available. I finally received the sofa in December and was told the loveseat would arrive and be delivered on Jan 9th, 2021!!!! Five months later!! On Jan 9th I had no loveseat!! I was over it and went into the store to cancel the loveseat and request a refund on the sofa, since I couldn’t use it without the loveseat, the manager and her sidekick, Adrian and Erin, did not care about my situation. Told me I couldn’t return the sofa and they would refer the situation to corporate office. The manager could care less, LITERALLY, after 5 months and my money in their pockets they have the audacity of telling me they would not return a product that I no longer want because its not their policy. Is it in THEIR POLICY TO TAKE MY MONEY AND NOT GIVE ME MY FURNITURE THROUGH THE HOLIDAYS!!! THIS IS THE POOREST OF POOR CUSTOMER SERVICE. I no longer want to associate with this business, who had no problem taking my money and giving me a 6 week time frame, and then month after month nothing!!! No product and crappy service!! While I’m in the store spending money I’m a great customer but when I’m upset and have enough, Adrian and Erin, no longer want to deal with me!! Really, I asked what I should do? On numerous occasions I tried to work with the time frame but now I’m being taken advantage of and Erin behind the counter tells me to leave because I’m UPSET!! I cannot believe that their is a manager on site who has no authority to process a refund, REALLY, that is a useless form of delegating what management should be able to do....I want a refund on my sofa, love seat and the extended warranty that I purchased with this furniture. If there is any one running this show can you please reach out to me because apparently in your stores their is no one with any type of authority to help your BUSINESS stay in business and hold on to the customers that you have.
I’ve been calling their store all day to buy a bed set and no one answers. I got through to a customer service line and they forwarded me twice before someone answered, and when I do he says he’ll call me back in 20 minutes and it’s been 3 hours and I’ve received no call. Tried calling back still nothing. I can’t purchase online because the one I want is only in stores. I talked to their chat online and they gave me another number to call and of course they’re already closed. I don’t live locally yet so I can’t go to their store to purchase it so I’m putting this here in hopes that they’ll see and call me back because I JUST WANNA BUY A BED.
This store is horrible, once you pay for your product you will never be able to contact anyone at the store. We bought a couch in early Nov, was told it was out of stock and would be delivered on Dec 17, when there was no contact by that date I made many phone calls and only reached corporate customer service, and was told delivery would be 12/28, once again no contact, reached corporate customer service again and was told my delivery would be Feb 27, I canceled the order and the customer service lady told me this situation happens at this store all the time and she was sorry and corporate has been told, but don’t seem to care enough to do anything about it, I don’t want to do business with any company like this!!!
Do Not buy from Ashley’s. This company is taking your money without knowing if they will get the merchandise that you paid for. I called over 8 times regarding my merchandise, I was hung up on 7 times.
This company is terrible! The customer service we received in the actual store was fabulous, but trying to contact anyone outside of that is terrible!!! I will NEVER buy ANYTHING from this company again, I don’t care how good the sale is, I would rather buy something cheap that’ll break in 2 years from Big Lots then deal with these people!
I bought a bed with movable frame. it was set up and installer said going to vehicle he would be back in to show us how it worked. He walked out and got into vehicle and drove away. of course it didn't work. six weeks later they had it fixed. by phone and even going to store there was no one who cared. NEVER again.
They do have some nice furniture but our experience was pretty rough with their customer service. They got us part of our order but couldn’t deliver on the completion of the rest of the order until next year, months later than what they told us when we ordered. So we cancelled the order but they wouldn’t take the part we got already back but charged us for that and the delivery fee for it all. And it took days to get through to them. THEY DON’T LET YOU RETURN things despite what it says on the site. Be careful.
Worst customer service I have ever received go to Jerome or living spaces,
Blew off our delivery and later delivered half a couch and then ghosted. We have called, emailed, tweeted, gone into the store, spoken the to manager, been lied to, hung up on, and just brushed off. We paid up front so where is the other half of our couch?! Wild. AVOID AT ALL COSTS.
The staff was helpful and professional during the buying process.I made my purchase in september. My first partial delivery was made on time in October. When the balance of my furniture was suppose to arrive at the beginning of November, I received a call saying that some items were backordered and they would be delivering another partial in with the balance of the items arriving on Dec 2nd. On 11/29, I received a call saying that some of the items were once again backordered and they would not be making a delivery. I called to get more information, which I was told the rest of my sectional was in stock but I would have to wait for a full delivery of all my items. My nightstands were backordered again until february 2021. Customer service created to request the delivery of the couches and said I would be contacted within 24-48 hours with a resolution. It is now exactly a week later, I called Ashley, and apparently the couches are no longer in stock and there is nothing that can be done. My new quoted time to receive my complete order is february, more than 5 months after my purchase date and 4 months after the original delivery date. I understand with COVID there are circumstances out of our control however deliver the furniture when its available, return calls on open tickets, and be more truthful with your delivery dates.
Worst experience ever was promised a delivery of oct 2020. Partial sofa delivered. When I asked where the other missing piece was, they said due to covid its delayed. I understood the situation and waited an additional month. When it was time to deliver I got confirmation from the warehouse that said the item will be delivered by 4pm on November. When November came the missing piece was not available and was pushed to December now its December i get another confirmation that item will be delivered by 4 cancelled all my plans to wait and nothing. Called this morning to see wheres my sofa no one knows now pushed to January this place is a bait and switch spot and i paid full price to get an incomplete set they are quick to take your money but cant keep promise to deliver PROFESSIONAL SCAM ARTIST THAT CONDUCTS FRAUUD!!!!! Stay away buyers warned!!!!!! I Will be filling a lawsuit and dispute of charges !!!!
Pleasurable experience due to the salesmanship of saleswoman Jacki. She's very up front & professional, definitely will shop with her again. As well with her colleagues.
Quality of furniture is terrible. Bought a kitchen table set and within months it began to fall apart. Bought the warranty with the furniture and we were told it didn’t cover it. Many other furniture stores out there that have better quality and better customer service. Stay away from this store and any other Ashley furnitures.
Quality of furniture is terrible. Bought a kitchen table set and within months it began to fall apart. Bought the warranty with the furniture and we were told it didn&'t cover it. Many other furniture stores out there that have better quality and better customer service. Stay away from this store and any other Ashley furnitures.
Worst customer service and delayed shipping with no communication. Absolutely the worst furniture company I have ever dealt with. It's too bad because the furniture is nice but the company itself is awful.
Be sure to check online prices before purchasing anything. Sales associates will not inform you of cheaper online prices. Our dining room table was originally $2,100 in store. We happen to check the online price $1,400. Tom the manager was not nice or very helpful in mixing our price match. All he could say was everyone does it..Lowes and walmart. If I was the manager I would be trying to make customers happy, not justifying your shady money dealings for your store. Last thing I buy from Ashley's.
Horrible customer service. I have had to go in physically every time I had a question on my order. NO one answers and even when I went in and asked about that they say there is nothing they can do about it. There is only one number and apparently it doesn&'t work and they don&'t know why it won&'t ring for them. Simply just don&'t know why... great initiative on figuring out how to solve the problem. They say they will call you back and leave a message and they do not. EVEN after I ask them if they really will leave a message because they said they would but didn&'t the time prior. That is my fault for assuming an Ashley&'s representative would do what they said they would do. I spent 10K, and at a minimum expect to be able to reach someone by phone to answer simple inquiries. My dates for deliveries are pushed back now and at this current moment I still have no idea why. My husband went in today physically to speak to a manager and could not. Manager was in a meeting. Understandable however, no &"can we take a message for them to call you&" , nothing. Horrible experience at this Ashley&'s. I don&'t even write reviews but they have been so horrible I decided to take time out of my life to do so.
Didn't have great experience from day of purchase to delivery. The sales person was really rude and was rushing us during our visit. Then from delivery date they delayed 3 weeks for us to receive out tv stand. And upon receiving we noticed scratches and defective doors. Apparently their policy is just to fix it no return. The company wants to send now a technician to fix it truly its putting a bandages. We paid full price and our experience been the worst. This will be more than 1 month and if technician comes until 3 week from now it will take 2 months.
They have nice furniture but always bring your phone with you and show them the online price because the prices in the store are way higher than online
I normally don&'t leave these types of reviews but my experience at this Ashley&'s was the worst costumer service I have EVER received. The only saving grace of this review and why it received two stars was because Jazzy the woman who helped us pick out our furniture was nice and helpful but that&'s where it all stops sadly. We go to the store and pick out 5 things for our new house. Everything is in stock and in the warehouse and we schedule our delivery two weeks out. Day before delivery rolls around I get my text message to confirm my appointment. Then I get 3 phone calls to yet again confirm my appointment and they list everything that will be delivered to me, okay great. Then 5pm rolls around and I get my 4th call from Ashley&'s saying oh did someone call and tell u we didn&'t receive one of your items and it won&'t be delivered tomorrow, of course nobody did. Okay whatever it&'s not coming the problem is now they can&'t deliver it for ANOTHER 2 weeks! I make my appointment upset but I make it anyways shit happens. Now it&'s delivery day of my 4 out of 5 items. Delivery man calls and is like we have 2 items for you. Wait what I was told the only thing missing was going to be my dining room table. The driver says he only has two items. They arrive and one of the items is damaged and we decline to receive a broken piece. So we ultimately waited 2 weeks to receive one item. We call Ashley&'s to try and figure out what is going on and when we are going to receive our other items. We talked to a lady that said she was going to call us right back and that she would let the manger know we want to speak with them. We received no call back and no call apologizing for them delivering a broken piece of furniture. So we call yet again the next day speak with someone else and ask if the other stuff will be delivered on the appt we scheduled for the table. Know they are showing we never scheduled a follow up appt for the table even though I got a confirmation. They can&'t do the new appt anymore because they are booked. We schedule another appt that is 3 weeks out from our original appointment that we have had to reschedule not because of us but because Ashley&'s messed up. I understand COVID is making things difficult but all this could have been avoided if they would have simply called to tell us the right information and actually explained things. We have tried to speak with the manager 4 times and have yet to receive a call back. Worst costumer service I have ever experienced. They got our money and it was like we were know a piece of trash and they could care less about it.
Why do I have to pick a star....I don&'t want to leave any stars. Ashley is ridiculous...I get promised, in writing, dates for delivery...then on those dates the products promised come as an incomplete order. Phone calls get transferred to four different people and eventually get disconnected. When I try to call back, 45 minutes later I finally get someone to answer, just to hear that things are on back order when two days earlier they confirmed delivery of items. Was promised a call a day or two later and now it&'s two weeks later and still no call so I&'m on my way in to tell every customer in the store that Ashley is a joke. My son and I have been sitting on camping chairs in our living room for almost two months now because they fail to deliver as promised. I was also told that I wouldn&'t begin paying until all my furniture arrives, but yet the bills do not stop coming in the mail and have due dates. Funny how I must pay or get charged late fees that could impact my credit, but where is the accountability on Ashley&'s failure to comply? DO NOT SHOP AT ASHLEY!!!! Go ahead and call me Ashley Furniture...I&'ve heard that before!!!Andrew Gonzales910-546-3763
Walked in around 7pm on a Wednesday night. Mike was able to answer all questions we had and was extremely helpful. Recommend Mike when couch shopping!
I normally always have a great experience here, but lately it’s been horrible!! I waited about 3 months for an order to be delivered I was very understanding about the situation, when the order was delivered my mother signed off on it because I was working. When I finally see it, the chairs were way to tall for my kitchen, I contacted them and I was told I would be called in 3 days to schedule a pick up, I never received the call so I reached out again, this time I was told to wait another 3 days to see if my return would even be approved. I have asked to be added to a list to speak to their manager TWICE and have received a call NEVER. Extremely disappointed and unprofessional. I will no longer be shopping there.
Murrieta Ca, store: Michael Stasi - salesman WARNING DISHONEST SALESMAN AMD NO ONE HAS REACHED OUT TO ME FOR HELP. MADE 3 CALLS WITH NO RETURN CALL. I NO LONGER WANT TO SPEAK TO SALESMAN AS HES A LIAR. Bought 4,000$ worth of furniture. Got the 40% off deal with 60 months to pay. However they did not offer me the 6 months of payments paid by them. Also was told zero down is not allowed. They made me pay 500$ down. This was an advertised deal on t.v The sales man was very unprofessional. So I looked online and found that they are commissioned based workers. It all now makes sense. He wanted his money now so he told me I couldn’t get 100% financing. Also if they don’t have to give me the 6 months of payment it’s another win. Therefore I’m canceling my order today. With a 4,000$ purchase u would expect a bit more respect. This wasn’t a small purchase. I will get all my money I forked out back and go to their competitor
My mother and I both went in today looking for a dinning room table. We had a great experience from the moment we walked in. The sales associate Rodrigo greeted us as we walked in and guided us the entire way. I have never had such wonderful customer service. This young man needs a raise. He was professional and knew the answer to every question we had. We ended up buying a beautiful dinning room set. We will definitely be shopping here again.
Saw something online I liked so we went to check it out. Chuck greeted us at the door ask what we were looking for and directed us towards the living room sets. I told him I had a picture and from there he took over. We found our set was better than I expected. We got a great deal and customer service was excellent. Thank you again Chuck and Ashley furniture.
If I could give a 0 I would. I understand we are in a pandemic but this is seriously the worst experience I have had with your company. I ordered a king bed and mattress in April. Got the mattress in 2 days the bed frame just arrived today. I was told 3 different delivery dates through email. I have called multiple times to find out these dates and was sent to voicemail saying I would get a phone call back between 72-96 hours. Never got a phone call back. So after finally receiving my bed I opened it up to this. I had to spend 2 hours cleaning and making sure my son didn&'t eat these stupid beads. Why even have those in the box
Bought a kitchen island which was a managers special had it delivered (over a month for delivery because covid I get it) finally comes and while it was being installed in kitchen I was tending to my dogs to stop barking while the delivery people were installing, they LEFT without saying they're done or goodbye or anything and I goto kitchen to check out the new island and the drawers are almost falling off, not installed correctly, I call immediately Ashely and they give me two to three weeks timeframe to come and fix, I should've known better because the display at the store was missing the cabinet drawers and the salesperson Sean rad said it was being repaired, very disappointed with this whole thing.
Super bad quality furniture is the cheapest 😡
Worse experience ever .. I order pretty much my whole furniture for my house on august 2nd .. everything came at expected but my bedroom they messed up on the order so I had to wait another month and half to arrive they told me oh well u accept if the order there is no returns . Keep in mind I place the order on august 2 it&'s November 1st and I just receive my bed and the stupid company didn&'t build it for me they just left me with the huge boxes in my room ,, because the delivery guy weren&'t told to build WTf my mistake for not reading the review earlier :/ now I have to figure out how to build the bed and stuck with a lot of carbord !!! Stay away from this place or the customer services since they won&'t help you !
Very disappointed. Poor communication after purchase, failed to deliver couch within 2 months. Because the store was not able to answer their phones or return calls, we ended up canceling the order. I also found that we overpaid because Ashley dealers were selling for almost half. We thought that we would have a better experience purchasing with Ashley directly, but we were wrong.
Got rid of the old furniture, stood home because Ashley delivery was supposed to be here between 8-12. Ashley delivery center called at 9:30 to tell me they can’t deliver today. Wow! Just wow!
Unpleasant shopping experience. As soon as I walked in someone asked for my phone number and grilled me on what exactly I wanted to buy. Then proceeded to follow me around, lurking from a distance the whole time. It was very awkward and weird. Too much pressure from desperate sales people. I couldn't wait to get out of there. They need to revamp their sales policies/commission strategy to make a more pleasant shopping experience.
This places&' management is trash. They just contacted me again saying the couch is still on back order and they will get back to me in 2 more weeks. Also, No one reached out to me after my last review ...this whole situation is far off and I am not cool with it.
The service and the quality of furniture is outstanding!
Adding on to previous review posted 1 year ago. On top of this horrible experience, I just ran into more issues. We bought the 5 year protection plan which we thought was a great deal. Turns out the plan stops working for full replacements once you move away from where you purchased the items. We are military and the guy selling us the plan knew this and knew we were moving. We wasted $165 for a plan that we can no longer use. They told me I can pick up my new furniture in California, 8 hours away from me. This company is an absolute joke!
Please do not buy anything from this store!!!Since 9.13.2020 I bought, I can not use it until now!!!!Before you want visit Ashley~please read my experience！！！9.13.2020I bought 1 CK bed and sofa, 2chairsI bought from25125 Madison Ave Suite 106, Murrieta, CA 92562, United StatesSales Rep：Tina9.21.2020:They send me already broken, and different color with 2 chairs.but don&'t resend to me another new，only want to fixOr I need to return to Colto CA 1hr away from my home, maybe can be replace，they didn&'t give me the correct answer！！！ Even the Sales manager name is Agustin！！9.25.2020:Monday said will call me within 72 hrs but already pass 5days nobody calls me and never answers the phone 951-894-798810.09.2020yesterday，I call this store again made an appointment with Tina.She said will be in store 9-6PM but when I visit at 4PM she is no in-store.I can not find Tina all time, When I buy She never to leave me but after buy, I can not see or talk to her. She never answers my phone call return call and always said with other customers or vacations.Tina said if I make a credit card from Ashley ， I do not pay interest for 5years and I need to pay $20 a month. But her manager said I need to pay $200 a month and 1years only not interest.Instead, this store &" mor furniture&"&'s service is better than Ashley x 100000 times. <a href="/redir?url=https%3A%2F%2Fwww.morfurniture.com%2F&s=24e77d2983fe68e885f4ceabcb1f7b755ab10764504e0457b16ed368f02218aa" target="_blank" rel="nofollow">morfurniture.com</a> ask sales: Caterinatomorrow they let me visit their store again and need talk to another manager name is Tom10.10.2020I was on time at store 12:00 PM but Tom was late 1hr.Even manager Tom does not help anythings.And Sales Rep: Tina said does not remember everything? In the beginning said trust me all I said. But later change to does not remember?Only make a case??????and let to wait!! even they do not know how long I have to wait!What happen to this company?I will update continue...
Buyer beware I have never received such horrible customer service in my life! Ashley Home furniture is so horrible! I we'll never shop there! Was supposed to get a desk today after waiting months and being told Covid this Covid that! I am done hearing excuses! Then to get a text saying its not going to be delivered until Saturday. I called a week ago and told you Saturday was not going to work and you said it would be delivered Friday morning! Know you tell me my Friday delivery has some how be canceled! Worst costumer service ever! Would not even give this store 1 star!
HORRIBLE EXPERIENCE. we thought we were getting great customer service in the store when we bought a bed frame, night stands and dresser. We got all three items in under an hour with the selling point being that we would have delivery within 2 weeks. We had just bought a couch at jeromes and they were back ordered so we thought we’d look at Ashley. With claims that our delivery day would be in 2 weeks from sage or purchase we ended up buying the bedroom set. Well 2 weeks rolls around and we got our bed frame and Dressers but no nightstands. Called Ashley and they said the night stands would be here on September 24. September 23rd came and we Confirmed our delivery date for the next day. We waited around all day on the 24th for the delivery and no one showed up. We called and they said the warehouse never “got our delivery date” and that because we didn’t call and confirm they pushed our date back until October 8th. When asked what they can do for us since it was an error on their end and we had the chats to prove our delivery date had indeed been confirmed we were told They would fill out a “customer care case” to see if someone can come sooner but still no one was in contact with me. Here comes October 8th and I called THREE TIMES this week to confirm our delivery date so that the same experience didn’t happen again and the customer service people kept saying they have our confirmation. I even have voicemails Of them stating our delivery would be On the 8th and to look out for a text message I would receive 24 hours before delivery date and confirm to the text as well. Well it’s the 7th and I’m waiting for the text and haven’t gotten it so I called to quadruple confirm delivery date and THEY SAID IT WONT BE DELIVERED UNTIL OCTOBER 24th now. Completely unorganized, not one person says the same thing when you call their customer service department, no one ever knows what’s going on and you get the run around everytime you call. Don’t waste your time or money here..... you’ll just be running around in circles when you could get top notch customer service over at jeromes.
Helen was my sales person and I couldn’t have asked for a better one. She’s absolutely wonderful and knowledgeable about everything on the showroom floor. I didn’t feel pressured to make a decision on anything and she made sure that the furniture I was looking at fit both me and the area in my house I was looking to fill. I highly recommend you seek out Helen if you’re looking for quality furniture!
Very helpful.
Ordered items 2 months ago still have not received them. I have called multiple times to see where my items are they schedule me for delivery and nothing gets delivered. Joke store
Dishonest workers and inconvenient. They will charge you extras without letting you know and delivery is a joke. I canceled and since I paid in cash I have to wait a week to get a check in the mail with my refund.
A great experience..we went in to look to compare. Then we met Shawn Rad..my wife described what she wanted in a bristo kitchen set, a living room set, and a patio set..Shawn took her right to specific items for her to look at..WE WERE OUT OF THERE IN LESS THAN AN HOUR purchasing all 3 items. A GREAT HAPPY EXPERIENCE.THANK YOU SHAWN.
Liza was very nice and helped my wife get the right recliner at a reasonable price. Great relationship skills. Thank you Liza
THEY WILL NEVER PICKUP THE PHONE..... Items received damaged, so they schedule a second delivery. The second delivery contained the same damaged item. Zero customer service and zero communication. This is the worst furniture store you will ever experience. Do your self a favor and try someone else. Update: A third try to deliver a bed was attempted today. With dammed as well. That's the 3rd bed that came with dammed,
They have really updated their selection on the floor from my last visit here a year or so ago. We&'ve been really happy with our couch purchase last January. We revisited to continue shopping for some office pieces. We found a great selection of modern and sleek pieces, but sadly, they&'re 6-8 weeks out. Hoping to find a desk sooner than that, but if not, I&'ll return.
My experience with Ashely Furniture has been HORRIFIC. I ordered a couch for my new unfurnished home back on July 2nd, and was giving a delivery date of August 11th ( a month a half) because of the warehouses being backed up due to COVID..understandable. Request time off of work to make sure I was here when the couch was delivered. Waited until August received a call two days prior states that they couldn’t deliver it as there was one piece of the couch that was back ordered. Then they provided me a delivery date of September 6th (2 months since ordering my couch) waited and waited then the day prior I get a call saying actually sorry it’s not coming we will get it to you by September 12th. By this point I have been extremely patient. Then September 12th comes along I receive a text saying my couch is FINALLY on its way. Wait around all day finally get a knock on my door and the delivery person lets me know that they only have 2 out 3 pieces of the couch (an INCOMPLETE) couch and asked if they let me know. I said no one informed me, he then advised that I call to see what’s going on. Extremely frustrated I called customer service, they made multiple excuses for there lack of communication as to why I did not receive a full couch. They stated they could not really help me that I would need to call the store. They tried to transfer me over and called the store, store manger, regional manager, and could not get a hold of anyone. They advise I take the time to just go to the store in person and I stated that I didn’t see why I needed to take time out of my day and waste more time and drive miles away to the store when this was their communication issue. They informed me that the third piece of the couch that I was missing MIGHT be delivered on September 30th and they would be giving me a call. I have not received a call I am extremely frustrated and I WILL NEVER BE USING ASHLEY FURNITURE AGAIN. I am not one to post negative reviews however this has been absolutely ridiculous, and I will be sharing my experience with others as this is unacceptable.
Helen was at the door, eagerly available to help me find what I was looking for. She was patient with me as we walked the different elements, allowing me to go at my pace. After making my decision, the payment process was easy. I'm looking forward to seeing my purchase in my home. Thank You Helen for a wonderful experience.
Ashley’s could be a great store. However, when stores have sales they know they will be busy. I purchased a couch and loveseat set. Now the problem. The delivery is 10 Weeks out!!! That is VERY poor service. I’m really upset that I can’t get this sooner. Ridiculous! If this was “custom” ordered I totally understand the wait. The salesman, Rick, was awesome. He was so kind and very helpful. If it wasn’t for him I think I would have cancelled my order. This wait time is something Ashley’s should have been prepared to handle. Shame on Ashley’s.... will I shop there again.... probably not.....
Tried to call to find out if this location had purple Mattresses. The first call was a 10-15 min hold, rep who picked up transfers me right back to the same phone line and I had to start all over, re-input commands etc. Another 10-15min and it hangs up on me. I call again, wait another 10 min, person picks up and says I need to call a different number, what number does she give me? The very number I was on the line with, I called her out on it, she gave a confusing, stammering response. Awful customer service, if they can&'t answer a simple question they aren&'t trustworthy enough to buy from.
Went in looking for a recliner for the living room. Huge store, never saw a representative/salesperson of the store until i walked way back to the back desk at the back of the store. Found one guy on the computer, asked him about a new chair and he referred me to find the guy walking around on the floor somewhere. He also told me that he might be with a customer and i needed to wait. I hope they don&'t work on commission, while i was looking for the mystery salesperson on the floor, i found two chairs that i liked. I waited and searched and waited more. No salesperson anywhere. Yup you guessed it, i left. Wont return. One guy on the floor of a store that large? Hmmmmm. Never saw him.
Very helpful nice friendly
Worst customer service ever! I won’t be shopping at Ashley’s anymore. The sales person was good; however, after that it was nothing but disappointing. When I came into Ashley’s my wife and I were looking to purchase a king size bed. Before purchasing, we asked if there was a sleep guarantee in case we didn’t like the bed. The sales person asked a supervisor who confirmed the mattress did in fact have a 90 day sleep guarantee. Well, low and behold the bed wasn’t comfortable so we came into the store to exchange it. The customer service manager, store manager, and corporate offices gave us the run around for weeks claiming we had to wait 24-48 hours, then it was a week, and then it turned into a month for a credit. Many phone messages were left without one single call back. We finally came in last Saturday and the exchange was made. They said they would contact us to give a delivery date. Well, today is Friday, 6 days later and still no phone call. WORST CUSTOMER SERVICE EVER!!!
I do not normally write scathing reviews but in this case I feel it&'s Justified.Issue: we ordered furniture a month ago from Ashleys which was to be delivered today.Delivery included two bed sets for the kids, 1 tv console and a dresser.When the furniture was delivered both the bed sets were severely damaged as was the dresser. We sent the three damaged items back and that is not the complaint. The issue started after we sent the damaged products away we received a phone call from Ashleys to schedule a new date... the new date given to us was sept 30 three weeks later... we protested that that was not acceptable as we had been waiting for our furniture for 30 days already .... we were told by the customer service that they were just delivery scheduling team and if we wanted to get our delivery sooner we would need to call our local store... so we called the local store explained our situation and was told that they cannot do anything about it and that we should call back the delivery team ... which we had just talked to for one and a half hour and was guided towards the store... this is what is called a run around ... in desperation we called the Ashleys help line again and guess what was told to go back to the store. This is the highs of stupidity ... I am frustrated, and feel devalued as a customer ... I am paying this company to be treated like crap... no one apologized for trying to deliver damaged goods ... no one tried to help expedite our delivery...I used to be a loyal Ashleys customer .. but. I more ...
Tina helped my husband and I today. I loved that she gave us our space to shop around and made our shopping fun.
Rick Stier was our salesman. He did a superb job helping us! I highly recommend him. Great customer service.
The sales people have always been helpful. Appreciate the honesty on delivery times. Everything is backed up due to COVID.
Horrible customer service experience. Representative rolled her eyes during our conversation, and refused to get the manager because they were busy. I was simply trying to get a delivery update for my sleeper sofa which did not arrive when scheduled - and I received no notification thereof. I had someone waiting at my house to receive a delivery that never arrived. I will never visit this Ashley location again.
I usually get my furniture from one of 3 places, Ashley being one of them. But after everything Ashley/ their warranty has put me through, I will now only shop at 2. Yes they are nice enough while you're in the store (however, beware of the push for the their most expensive stone like mattresses when purchasing a mattress with bedroom set "to get a better deal" yea I fell for that, now my poor daughter is sleeping on a rock) but once your furniture gets delivered they wash their hands of you. I had several pieces missing from another bedroom set I bought for my mother -so I contacted them shortly after delivery and they promised to have them sent out. It's been about a half a year later and nothing has been received. Why have I been waiting so long?- beats me. I've been going through a whole other ordeal with the warranty I purchased from Ashley for a 5 piece living room set a few years ago. I've only "successfully"* used it once for some stains on an ottoman. What did they do? They just stopped by and sprayed it with Folex and wiped it down- what? I could've done that. I purchased warranty for a something more that THAT. This second time trying to get help for a broken leg of that same ottoman and I come to find out a broken leg is NOT covered by the warranty. But if it gets burned or ripped or stained it IS covered? Are you kidding me? So now I have a 3 legged ottoman and a worthless warranty from Ashley. Suffice is to say that my experiences with anything Ashley has left me feeling like I'll never walk into that store again. Do yourself a favor and look hard elsewhere before you give this place a shot. Since then I've had better luck with Living Spaces and Jeromes.
My review is based on the purchase and not the furniture as i hsve not recieved ot yet. But as far as the sales person Tina, she was great. The furmiture in the showroom was beautiful. With the sale price and easy no interest payments what's not to love!
Great service!
Our sales associate Helen came up to us right when I some questions. She was very helpful and explained the different features and options of the furniture we were looking at. With the Labor day sale going on right now the price is pretty competitive and they do have a alot of style's to choose from.
Excellent service
I SPENT 7k on a couch and bed frame....,They delivered broken furniture !!!! Then call warranty on the broken furniture, they delivered broken and asked how it broke??? ASHLEY’S SELLS BROKEN FURNITURE AND THEN THEY DECLINE THE WARRANTY!!!!!!! STAY AWAY they don’t even answer
Took advantage of the Labor Day sale! Thank you Chuck for great customer service!
(Translated by Google) Very nice especially the assistance of the staff (Original) Muy agradable sobre todo la asistencia del personal
CC was very patient person she took her time to meet our needs thank you
Once the sell is made forget about any type of customer service. Tried to get a status of when my stuff being delivered and they can't provide an accurate date. I was told a partial shipment would arrive on the 29th, but no one called or showed up. The salesperson provided 3 different dates. And then started they were tentative dates. Understand Covid is causing delays, but this store was the same before Covid. I am sorry I chose to buy from them again. Never again. I recommend to anyone else to buy from another furniture store. I have shopped at Ashley in Temecula and San Diego and they are all the same. I wish I could give no stars. That is the true rating!
I think this place is very well set up with a lot display and very cozy. In particular I have to Thanks match Mr. Michael Stasi for all explanations and processing in a very professional matter. Very happy. Thanks Michael S.
I purchased a console table from Ashley and a bookcase. I financed the furniture but was not aware that I had to put a down payment for the furniture. It was about 15- 20%. This is the 1st time I’ve ever had to do this at a furniture place. The only reason I purchased from Ashley is because I could not find a console table anywhere. They should of disclosed this in the beginning. If I would of know this I probywould of not purchased the furniture. I would of fought it but was in a rush and needed to leave. Just be sure to ask them about that BS down payment when u finance anything!!! And they don’t offer a military discount!!! Way to take care of our veterans and active duty military!!! I wound be purchasing anything from Ashley in the future!
Ashley’s has always been very good. Happy with their services and flexibility on pricing.
The product is good for the price point. Customer service tried their best, however there is a total disconnect between customer service and delivery. They delivered the wrong headboard, and after numerous attempts to make it right, I just gave up. I will never shop there again.
I LOVE Ashley furniture! Over the years I have purchased many pieces of furniture. I do have a habit of, every few years, changing up my decor to keep up with the latest trends. But I have yet to sell off ONE piece of my Ashley furniture! The pieces I purchase are timeless and go with any other decor no matter what theme it is (country, contemporary, shabby chic) Couch, loveseat, 2 overstuffed chairs, coffee table and end table with a beautiful china hutch all purchased at Ashley furniture. They are ALWAYS on time for delivery and delivery team are alway professional and friendly. Sales associates take there time to show you all the options and store is always clean and well organized. Not like some other stores where you are squeezing yourself in between couches to see a piece way over in the corner! Ashley has great sales and great financing options. 100% 5 stars!
We ordered a bedroom set for our son and for the second week in a row they have cancelled it. We confirmed everything and they cancelled it. They said they called to schedule a time but our phone recorded prove they never called us. We called them several times but could never get a person. We confirmed our phone number with them and yet our delivery keeps getting cancelled. They didn’t apologize, they gave us horrible customer service and they gave us attitude!! I was completely shocked!! Please save yourself a lot of hassle and disappointment, DO NOT SHOP HERE!! It’s not worth it, make a better choice then we did!!!
Five stars for the woman who helped me find what I was looking for but zero for customer service. I ordered a TV stand with a fireplace insert and a 4 piece couch (2 sofas, and a single with an ottoman). I was told in store, the delivery would be about 4-6 weeks, I ordered on August 10....I just got off the phone with customer service since I CAN'T REACH ANYONE IN THE STORE and they told me I wouldn't get my furniture until NOVEMBER 1ST, WTF!? That's not 4-6 weeks that's like 10... I'm beyond pissed that I spent over 3k for furniture and that it's going to take this long to get it, not to mention the store never answers the phone and the people online and in the warehouse can't help you and tell you to reach out to your store. We're moving to a new place and you're telling me I'm not going to have furniture to sit on until November is absolutely unacceptable. Do not order unless you like waiting months for something to come in. Beyond furious...
I went to visit Ashley&'s to find some furniture. They have a variety of items and different colors as well. Tina helped me to find furniture that I was looking for. She was very helpful lans attentive to what I was asking for. I definitely recommend having her show your around the store because she has great customer service and patience
Richard, the store manager has NO business managing this place. He is rude and has ZERO customer service experience. Had a issue with hidden charges on my invoice and didn’t know how to explain it. Be aware of hidden fees and charges with no explanation. Forget about talking to a manager about it also. Hopeless and Worthless!
@AshleyHomeStore I bought my son a mattress from Ashley Furniture. When it was delivered, it was not the bed I ordered. The salesman put in wrong SKU#. Filed a claim 4 wks ago and no one has contacted me yet! After I Tweeted at them, @AshleyHomeStore said to DM them. I did 2 weeks ago and still no reply!! I had to buy another mattress somewhere else, and still have the wrong mattress that they won’t let me return, they won’t answer their phones, they don’t respond to any type of communication. Thousands of comments on their Twitter page with people having the same exact problems. Do not ever buy anything from Ashley furniture! I purchased the mattress at the Ashley in Murietta, but when you call their store you still get the main Ashley number. Three times I’ve called them and been on hold for over an hour and had nobody answer the phones. Their chat option is really just a robot who cannot help you. When I called corporate, it was the same number listed for the store in Marietta. No email address. This is a classic case of a company that has consciously created a system that will not help you and who does not care for its customers! All I want is to return the wrong mattress they delivered!!! DO NOT BUY FROM @AshleyHomeStore
@AshleyHomeStore I bought my son a mattress from Ashley Furniture. When it was delivered, it was not the bed I ordered. The salesman put in wrong SKU. Filed a claim 4 wks ago and no one has contacted me yet! After I Tweeted at them, @AshleyHomeStore said to DM them. I did 2 weeks ago and still no reply!! I had to buy another mattress somewhere else, and still have the wrong mattress that they won&'t let me return, they won&'t answer their phones, they don&'t respond to any type of communication. When I looked up the mattress that they delivered on their website, it was $300 cheaper than what they charged me, and it have the same SKU number. So, they basically delivered the wrong mattress that they charged me $300 more for than what that mattress was worth. The mattress I ordered was almost $600 at 40% off, but the mattress they delivered was listed as $210!! Crappy trundle bed mattress! Now they will not make it right. Thousands of comments on their Twitter page with people having the same exact problems. Do not ever buy anything from Ashley furniture! I purchased the mattress at the Ashley in Murietta, but when you call their store you still get the main Ashley number. Three times I&'ve called them and been on hold for over an hour and had nobody answer the phones. Their chat option is really just a robot who cannot help you. When I called corporate, it was the same number listed for the store in Marietta. No email address. This is a classic case of a company that has consciously created a system that will not help you and who does not care for its customers! All I want is to return the wrong mattress they delivered!!! DO NOT BUY FROM @AshleyHomeStore
I have been buying furniture from Ashley for over 20 years. I have always found their customer service to be great, and their prices reasonable. During Covid everyone I saw was wearing a mask.
I have spent thousands of dollars on furniture over the years. Half of it always has something wrong (level, balance, drawers). Don't ever finance with them via Synchrony. They tack on deferred interest. Never missed a payment and they tacked on 2k to my balance due to "deferred interest." Not willing to work with you. Compete fraud, crooked companies working together.
First time buying furniture in these store and last time. There customer service is the worst i have ever experience in a furniture store. No one can help you in the store you have to call there corporate office and when you call you can't get a hold of any one. There delivery service is bad too. Wish i could you the word i want but i cant. I paid for delivery and assemble and the guy that showes up says there is no note of that. If you buy from there just pick up your own furniture or just go some where else. I will do that next time.
They broke my door and won't fix it
Avoid this place I bought a $3200 mattress that came to my house dirty and Ashley’s furniture delivery team broke my door and they won’t even pay to fix it do not shop here Their customer service is horrible it took them over 2 1/2 months to reach out to me to deny my claim after they busted my door
Bad everything.. from customers service to store manager.. don't answer phone calls, & when they answer they have u on hold for more then 40 min , then they hang up.. don't waist your time shopping on ASHLEY'S
Love everyone at Ashley!!! Always amazing service and prices!!! I'll forever be a customer
Great products, good prices, and excellent assistance from Eric!
We were greeted promptly, our questions answered effectively, but then at one point our salesperson said he was going to give us time to look around (when I’d said I had made my decisions) and went off and got busy with another customer. Later, his boss came out and quoted prices. He said the salesman would write us up in two minutes when he finished his customer. My daughter asked the manager a question about a sofa, and he said he would go look it up. He never returned.
Had a great time there. Michael was very helpful, knowledgeable and pleasant to talk to.
I had A great experience since the moment I walked in the store Helen was so helpful she found me the perfect dining room table ,coffee table and end table set I couldn’t be more happier thank you so much for all your help
Outstanding customer experience from Rick at Ashley home store. He never pressured us to make a purchase. He just helped us find exactly what was best for us and then went out of his way to make it happen. We will be back.
I had a delightful experience, everyone was kind and extremely helpful
Ashley furniture in Murrietta, CA is the best. The GM Richard and his sales force Liza B. Are amazing!!! They have been taking care of our family needs for many years. We will always be loyal customers. Richard and Liza gave awesome customer service. My only complaint would be the system is very slow. Thank You so much! Rick
I purchased a bedroom set and was told by my salesperson I could reject it if it did not fit in the bedroom. It didnt fit and the delivery person said he did not work for ashley and was just hired last minute due to the stores shutting down for covid and would not take it back. Ashley will not exchange it for the right size because it was accepted upon delivery. What a nightmare.
I purchased a sectional from them 2016 and at the time I bought it they said I could get lifetime coverage on it and it wasn't just me my husband was there to and they said it was lifetime, now 5 years later my armless recliner in the middle of the sectional is broke, handle that pulls the leg rest came apart and you can't pull it up. So I called Montage the company that handles claims and they tell me that was only for 5 years and there is nothing that they can do. Don't believe that they are telling you the truth because they lied when they said life time warranty that I paid extra for. I WILL NEVER SHOP THERE AGAIN AND SUGGEST THAT ANYONE READING THIS DO THE SAME THEY LIE
Didn't have what I wanted. Looks nice though
Great customer service, we were acknowledged right away. The associate that helped us was VERY knowledgeable and helpful(Helen). Thank you for the outstanding service.
Over the years I have bought several pieces of furniture from Ashley. My dinner table, chairs, couches, love seats, and sectionals. Almost every product I have bought has arrived damaged. The delivery crew makes you feel pressured into excepting the delivery and then the store hassles you about the repair. WARNING!!! DO NOT SHOP HERE!
Steven was our salesperson he was very knowledgeable. he ask just the right questions on what kind of furniture style I'm was looking because truthfully I didn't even know and he direct us in the right direction we've got what we exactly what we wanted.
Louie was fabulous. He was easy to work with. He took the time to answer all of my questions and he wasn’t pushy. Great exoerience!
I purchased a Couch for 4k and the warranty. The couch is such poor quality and the frame has broken because it was assembled improperly. I contacted Ashley a month ago and tried to get my couch fixed. They have sent me in circles. They have done everything in their power to refuse service even though I purchased the warranty through them. Now their claiming that the warranty they sold me is a 3rd party warranty and their not responsible for them. Horrible customer service. They hung up on my wife. Do not buy here they do not stand by the products they sell completely unprofessional. They hlied to me and told me that this warranty is the best on the market. It covers everything. Total lie.
I purchased a Couch for 4k and the warranty. The couch is such poor quality and the frame has broken because it was assembled improperly. I contacted Ashley a month ago and tried to get my couch fixed. They have sent me in circles. They have done everything in their power to refuse service even though I purchased the warranty through them. Now their claiming that the warranty they sold me is a 3rd party warranty and their not responsible for them. Horrible customer service. They hung up on my wife. Do not buy here they do not stand by the products they sell completely unprofessional. They hlied to me and told me that this warranty is the best on the market. It covers everything. Total lie.
Great customer care experience!
I went to Murrieta location to purchase dining set. I had made an appointment online as instructed. When I arrived at the store I waited at the Covid check station set up. No one came for several minutes. When someone finally came they said you can go in. They advertised they were doing temperature checks and they were not. Several people came in behind me without checking in. I asked why the appointments were not checking in and was told you don't need an appointment. I stated the website and the phone messages state that an appointment is required. So they are pretending to comply with State Covid guidelines. I then encountered an extremely rude sales person while looking for the table I had seen on the website. The price of the table we found kept changing. It was listed at $1100. He finally quoted us $599. I got on the Ashley website and it was on sale for $342. Do your homework before your purchase. We paid $342. Once we got the table 2 of the chairs were damaged. Now we had to have a technician come to our home. He came about a week later and said would order parts and we would get a call in a couple of weeks to set up another appointment for a technician to come repair the damaged chairs. Well three weeks later I call customer service to find out what is going on and now parts will not be available until August 23. My daughter recently had 3 different dining tables delivered before she got one that was not damaged. Neither of us will ever shop at Ashley again.
Ashley always provides outstanding value and selection. The people are the best. Well trained and friendly speaks volumes for their love of what they do. Why shop anywhere else!
I received a mailer from them that reads: $100 gift card just for coming in.So earlier this week, I decided to make an appointment (which is required now) to check out a bed frame for my California King.First, our saleslady attempted to explain to me that their online business is a separate company from in-store. Thought that was strange, but played along anyway.She continued insisting we shouldn&'t buy from Ashley Home Store online because items have been arriving late and damaged, and in-store will not be able to help us since it&'s a different company. Umm..red flag!So after looking at a few beds, I mentioned the flyer. I was immediately brushed off. Was told I wouldn&'t be able to use the gift card anyway because of the 4th of July sale currently going on. Hmm..but the flyer, along with several postings they had up, reads: receive a $100 gift card just for coming in.Our minds were made up on the Brashland panel bed already, but we wanted to check out other places to compare prices. So we left, without the gift card that was promised.After looking at several other places, we determined the Brashland was the best looking for its price, and should last us several years. So, we returned and placed the order.Well, guess when we shall expect delivery?! Over one month from now, which contradicted the saleslady&'s advice not to order online because of the delays!And, once again, she brushed us off for the gift card.Finally spoke to the manager, showed him the flyer, and reiterated that we weren&'t looking to apply the gift card on today&'s purchase.I swore, it took every muscle in him to reach in his PERSONAL wallet, grab the $100 gift card and handed it to us.What. An. Ordeal.