Ashley HomeStore Murrieta, CA 92562

Pleasurable experience due to the salesmanship of saleswoman Jacki. She's very up front & professional, definitely will shop with her again. As well with her colleagues.

Quality of furniture is terrible. Bought a kitchen table set and within months it began to fall apart. Bought the warranty with the furniture and we were told it didn’t cover it. Many other furniture stores out there that have better quality and better customer service. Stay away from this store and any other Ashley furnitures.

Worst customer service and delayed shipping with no communication. Absolutely the worst furniture company I have ever dealt with. It's too bad because the furniture is nice but the company itself is awful.

Be sure to check online prices before purchasing anything. Sales associates will not inform you of cheaper online prices. Our dining room table was originally $2,100 in store. We happen to check the online price $1,400. Tom the manager was not nice or very helpful in mixing our price match. All he could say was everyone does it..Lowes and walmart. If I was the manager I would be trying to make customers happy, not justifying your shady money dealings for your store. Last thing I buy from Ashley's.

Didn't have great experience from day of purchase to delivery. The sales person was really rude and was rushing us during our visit. Then from delivery date they delayed 3 weeks for us to receive out tv stand. And upon receiving we noticed scratches and defective doors. Apparently their policy is just to fix it no return. The company wants to send now a technician to fix it truly its putting a bandages. We paid full price and our experience been the worst. This will be more than 1 month and if technician comes until 3 week from now it will take 2 months.

They have nice furniture but always bring your phone with you and show them the online price because the prices in the store are way higher than online

I normally always have a great experience here, but lately it’s been horrible!! I waited about 3 months for an order to be delivered I was very understanding about the situation, when the order was delivered my mother signed off on it because I was working. When I finally see it, the chairs were way to tall for my kitchen, I contacted them and I was told I would be called in 3 days to schedule a pick up, I never received the call so I reached out again, this time I was told to wait another 3 days to see if my return would even be approved. I have asked to be added to a list to speak to their manager TWICE and have received a call NEVER. Extremely disappointed and unprofessional. I will no longer be shopping there.

Murrieta Ca, store: Michael Stasi - salesman WARNING DISHONEST SALESMAN AMD NO ONE HAS REACHED OUT TO ME FOR HELP. MADE 3 CALLS WITH NO RETURN CALL. I NO LONGER WANT TO SPEAK TO SALESMAN AS HES A LIAR. Bought 4,000$ worth of furniture. Got the 40% off deal with 60 months to pay. However they did not offer me the 6 months of payments paid by them. Also was told zero down is not allowed. They made me pay 500$ down. This was an advertised deal on t.v The sales man was very unprofessional. So I looked online and found that they are commissioned based workers. It all now makes sense. He wanted his money now so he told me I couldn’t get 100% financing. Also if they don’t have to give me the 6 months of payment it’s another win. Therefore I’m canceling my order today. With a 4,000$ purchase u would expect a bit more respect. This wasn’t a small purchase. I will get all my money I forked out back and go to their competitor

My mother and I both went in today looking for a dinning room table. We had a great experience from the moment we walked in. The sales associate Rodrigo greeted us as we walked in and guided us the entire way. I have never had such wonderful customer service. This young man needs a raise. He was professional and knew the answer to every question we had. We ended up buying a beautiful dinning room set. We will definitely be shopping here again.

Saw something online I liked so we went to check it out. Chuck greeted us at the door ask what we were looking for and directed us towards the living room sets. I told him I had a picture and from there he took over. We found our set was better than I expected. We got a great deal and customer service was excellent. Thank you again Chuck and Ashley furniture.

Bought a kitchen island which was a managers special had it delivered (over a month for delivery because covid I get it) finally comes and while it was being installed in kitchen I was tending to my dogs to stop barking while the delivery people were installing, they LEFT without saying they're done or goodbye or anything and I goto kitchen to check out the new island and the drawers are almost falling off, not installed correctly, I call immediately Ashely and they give me two to three weeks timeframe to come and fix, I should've known better because the display at the store was missing the cabinet drawers and the salesperson Sean rad said it was being repaired, very disappointed with this whole thing.

Super bad quality furniture is the cheapest 😡

Very disappointed. Poor communication after purchase, failed to deliver couch within 2 months. Because the store was not able to answer their phones or return calls, we ended up canceling the order. I also found that we overpaid because Ashley dealers were selling for almost half. We thought that we would have a better experience purchasing with Ashley directly, but we were wrong.

Got rid of the old furniture, stood home because Ashley delivery was supposed to be here between 8-12. Ashley delivery center called at 9:30 to tell me they can’t deliver today. Wow! Just wow!

The service and the quality of furniture is outstanding!

HORRIBLE EXPERIENCE. we thought we were getting great customer service in the store when we bought a bed frame, night stands and dresser. We got all three items in under an hour with the selling point being that we would have delivery within 2 weeks. We had just bought a couch at jeromes and they were back ordered so we thought we’d look at Ashley. With claims that our delivery day would be in 2 weeks from sage or purchase we ended up buying the bedroom set. Well 2 weeks rolls around and we got our bed frame and Dressers but no nightstands. Called Ashley and they said the night stands would be here on September 24. September 23rd came and we Confirmed our delivery date for the next day. We waited around all day on the 24th for the delivery and no one showed up. We called and they said the warehouse never “got our delivery date” and that because we didn’t call and confirm they pushed our date back until October 8th. When asked what they can do for us since it was an error on their end and we had the chats to prove our delivery date had indeed been confirmed we were told They would fill out a “customer care case” to see if someone can come sooner but still no one was in contact with me. Here comes October 8th and I called THREE TIMES this week to confirm our delivery date so that the same experience didn’t happen again and the customer service people kept saying they have our confirmation. I even have voicemails Of them stating our delivery would be On the 8th and to look out for a text message I would receive 24 hours before delivery date and confirm to the text as well. Well it’s the 7th and I’m waiting for the text and haven’t gotten it so I called to quadruple confirm delivery date and THEY SAID IT WONT BE DELIVERED UNTIL OCTOBER 24th now. Completely unorganized, not one person says the same thing when you call their customer service department, no one ever knows what’s going on and you get the run around everytime you call. Don’t waste your time or money here..... you’ll just be running around in circles when you could get top notch customer service over at jeromes.

Helen was my sales person and I couldn’t have asked for a better one. She’s absolutely wonderful and knowledgeable about everything on the showroom floor. I didn’t feel pressured to make a decision on anything and she made sure that the furniture I was looking at fit both me and the area in my house I was looking to fill. I highly recommend you seek out Helen if you’re looking for quality furniture!

Very helpful.