Ashley Store | Northridge, CA 91324

Great experience. Jacob was wonderful to work with.

TERRIBLE TERRIBLE SERVICE I got a white bed which came in a gray color which was the opposite of what we ordered and they said they could do nothing about it! I PAID already and it was expensive. I will never bring my service back.

Teresa and Hanna were wonderful! Very professional, knowledgeable and helpful!

Fatima was so knowledgeable and patient with us. She made our experience easy and seamless

Welcomed at the door by Angeles, shown the item we were interested in and given time to ourselves to look over the sofa we were thinking about before a store manager (I believe her name was Toni) checked on us, she answered our questions and then sent our salesperson back our way to complete the transaction….don't sleep on Ashley Furniture, they may just surprise you ~ thank you for your assistance today!

I had the absolute best experience working with Ana S. while purchasing a full sectional and mattress for my new apartment. Ana was incredibly knowledgeable and provided valuable insight that helped me make a decision I could feel confident in. Her expertise and wisdom were evident as she guided me through each option, answering all my questions and ensuring I found exactly what I needed. Ana truly made this process smooth and enjoyable, and I couldn't be happier with my purchase. Highly recommend her to anyone looking for genuine and professional assistance!

Ten 🌟 Star Service expertly executed by Hanna! Her co-worker, Fatima, also hit it Out of the Park! Thank you both for your professionalism; it is refreshing & well appreciated.

Fatima was a very nice helpful person, she helped me find the perfect bed frame that I wanted 10/10.

I would give zero reviews if I could!! NEVER buy furniture from this company. The delivery was short furniture, so we refused it because for hours upon hours (literally) we could not get any supervisor or anyone from any of their stores to answer!! We were transferred to the Philippines countless times and EVERY time we were refused a supervisor!! It’s been two days now, and we still haven’t heard back nor do we have any furniture and they have a Our money!! In my entire life of doing business, I’ve never been refused a supervisor or been able to not get a resolution. They have our money, and we haven’t our furniture. Good luck everyone getting a supervisor, a person directly in the store or any kind of satisfactory customer service. I’m shocked this company is in business!!

Furniture was delivered damaged. The workers took photos of it and no mention of any damaging to it. I was basically accused of damages and I’m still waiting for a new one. Will not recommend store purchases. Call center is a joke. Tried too make a corporate complaint it’s intercepted by call center! Don’t let the smile on crew members very deceiving.

It feels very comfortable, the environment, service, and professionalism.

Customer service was great! I appreciate Javier who helped get the furniture that suits our preference

I had an excellent shopping experience at Ashley store Northridge. Super helpful sales, I was shown exactly what I was looking for. I get so many compliments on my new couches and dining table set. Delivery was fast and excellent.

Recently purchased a TempurPedic and had an easy, breezy, informative experience! The staff was knowledgeable and the bed was everything it was purported to be! From purchase to set up, the service was outstanding!

Poor experience. The sales people were not aware of the product that was delivered. We ordered a full size bed frame for our daughter's room. I asked why the receipt states queen sized rails. The salesman said not to worry this was just how things were labelled in their computer system. Once assembled, the bed is a full but the length is a queen. It looks ridiculous and the drawers underneath look ridiculous. When I went back, the manager said yes, indeed, that model comes with queen sized rails the others don’t and they could not refund me. I asked could I at least get full sized rails so the bed looks normal. They said no, I could only buy them since the product I purchased was correct. Just go somewhere better.

I really like it

The worst customer service ever! Not presenting all the options at the time of purchase, also they postpone the delivery date multiple times! Hard to talk to a customer service! This purchase was our last one from Ashley Store!

The sales team was good to work with. But out of our whole order the one chair was a little too big for our space - They would not allow us to return it. I went and talked to the manager even. But it was a hard no! So I have decided a hard “no” on ever shopping there again. Which is unfortunate for both of us. But I cannot do business with a company that will not allow a return. I have already purchased many other items for our home from other dealers.

Upon our arrival, Fatima welcomed my wife and me with a warm smile and genuine enthusiasm! We were excited to see what was in store for us, and she graciously escorted us to the furniture area we had asked about. I truly appreciated how she struck the perfect balance—never pushy or hovering, yet always ready to assist whenever we had a question. Fatima's stellar customer service made our experience delightful and memorable!

Very nice people, very expensive

Fatima very nice very helpful honestly and patience I would recommend customers to deal with her

Fatima was immediately warm welcoming sweet person. she was compassionate attentive and kind her knowledge was also a plus. thank you Fatima for making us feel welcome!!!!

Fatima was excellent! Very helpful and friendly.

Qazi was awesome. So was the manager Leah. They were very patient and made sure I left satisfied. Was not pushy. Highly recommend.

Came into the store to just look at bed sets but working with Fatima I not only got the bed set I was looking for but also got a sectional. Fatima was extremely efficient and knowledgeable and even talked about the health benefits of getting the right mattress to go along with the new bed set. I would come back to work with Fatima and Taylor.

Fatima She was very efficient very professional and very helpful. I really appreciate her assistance. She’s going to be a very good asset to your company. Thank you for everything.

(Translated by Google) Very good furniture (Original) Muy buenos muebles

Fatima, Heyam and the store manager are absolutely wonderful. They were all so helpful and pleasant and we had a wonderful experience picking the bed of our dreams!! Thank you so much!!!

Fatima was very patient and helpful.

Qazi was super helpful. We really appreciate his help. We told him we wanted to browse other stores so He gave us his cell number and answered additional questions I had very quickly. We ended up coming back and buying a sectional. Everyone was very nice and helpful. Thank you Ashley and Qazi !

Purchased a brand new couch set and mattress today and Fatima was a big help. She was very patience with us and answered all the questions we had.

I was shopping for a new bed frame and Fatima was extremely helpful and friendly. She was very knowledgeable about the different products on the sales floor, it made for a pleasant shopping experience at Ashley Homestore in Northridge.

Fatima was very knowledgeable in helping us find the right furniture we needed. She went above and beyond.

They will sell you a sofa but evidently can’t deliver it in the city. After waiting 6 hours past the original scheduled delivery time the drivers showed up and said there was no place to park. They were informed it was a narrow dead end two way street and would have to double park in front of the driveway and unload. But the drivers couldn’t care less. They drove past, called me and said they can’t park and won’t deliver. Someone from Ashley or the delivery company called and said they could reschedule for next Friday and take $30 off for my trouble. REALLY. That’s the best they can do. Do they think the parking will be any different next week. What poor customer service and absolutely shows they couldn’t care less about their customers. Don’t waste your time or money here.

Fatima was very good

Fatima doing great very great Job with everything she can do for the customers. Thanks Ashley Home Store for having her…

Fatima who assisted me was fantastic. She was very helpful, honest, and patient 5 star service!

Fatima

Fatima helped us with a bed frame and was very quick to help and make sure the process was easy.

Fatima was easy to talk to and gave us time to explore the store and was very nice

Fatima very good customer service. She assisted my my mother and twice on two separate occasions. I appreciate her service.

Jacob and Taylor were amazing.

I would not go to Ashley for any home purchases. Especially not the Northridge location. Went there for a mattress and told the lady what we wanted. Not sure if she understood since she didn’t speak that good of English, but claimed this is the best mattress for what we needed. Ended up buying a mattress and a topper which was supposed to be a cooling mattress. Spent more than I ever have on a mattress. After 1 week we called to try to return it since we could not sleep at all, very uncomfortable and hot. (Again was suppose to be a cooling mattress with the topper). They sent out a “mattress tech” to see if it was defective. He told us to go to the store to speak with a manager. Went to the store to speak with the manager Taylor and at first she tried to ask why we waited so long to return it. I told her we purchased it on the 8th, it didn’t get delivered until the 19th, slept on it for a week, called to return it. They sent out a “mattress tech” on the 29th to determine if it was defective, then he said to wait a couple days so he can file his report and go in to talk to the manager and here we are on the 31st. Since he declared it not defective she said we are unable to return it even tho on the website it states you have 30 days. But I guess each store has their own policy. Real cool. Then her suggestion was to buy a more expensive mattress and I’ll get $500 off! Really?!?! Like really, I’m trying to return this and you want me to buy another more expensive mattress. We just walked out. So now we have a mattress that we’re not even sleeping on. I will definitely not be going back and will make sure my friends and family and whoever reads this that I strongly hope you do not come here. Congrats Ashley Furniture for taking my money. You won.

Fatima my sales rep did a fantastic job in doing an exchange with no hassle the best discount and service possible I would recommend them again!

Fatima was extremely helpful and the whole experience was a breeze. After wasting hours traveling to furniture shops all over the valley, I was in and out of here in 20 minutes, and I got my perfect chair!

A few weeks ago, I found the perfect piece of art while searching online and came to the Northridge store to see it in person. I had the good fortune to work with Jacob! I was super impressed with the store’s furniture, artwork and accessories. Jacob was very knowledgeable and professional. Though my purchase was not a large one, he treated me as though I was spending a lot. I am an interior designer and will definitely come back to shop for my clients with Jacob. He’s delightful and a true asset to the Ashley Furniture organization.

Fatima gave us great customer service. Thank you so much!! If you want a good deal, then I recommend you go to her.

Jacob was very friendly,professional and knowledgeable.

I had the pleasure of working with Fatima and she was amazing! Very straight forward and very knowledgeable. Thank you for helping us pick out our dining set and bedroom furniture. We are so happy with the service we received. Thank you!

Fatima helped us right at the door and helped me find what we were looking for in our new apartment. They got a great selection on couches and sectionals. Thank you for the help and space to decide.

(Translated by Google) My girlfriend bought a bunk bed a few months ago with insurance that is included in the purchase. And it turns out that this bunk is falling apart and we went to Ashlee and they said that was no longer their job, they sent us to the guarantee and they give us numbers that have been out of service for 3 months and nothing has been resolved, it is unfortunate that they They have to give so much thought to this problem, they are still paying for the already broken furniture and it is incredible that being a good quality brand, they sell things that are neither of good quality nor guaranteed, all of this is truly absurd. (Original) Mi novia compro una litera hace unos meses con una aseguranza que esta incluido en la compra. Y resulta que esta litera se esta callendo a pedazos y fuimos a Ashlee y dijeron que ese ya no era su trabajo nos mandaron a la garantía y nos dan numeros que estan fuera de servicios 3 meses y no se ha resuelto nada es lamentable que ellos le tengan que dar tanta vuelta a este problema se esta pagando aun el mueble ya roto y es increíble que siendo disque una marca de buena calidad vendan cosas que ni son de buena calidad y ni garantizados, realmente absurdo todo esto.

Fatima was so knowledgeable and sweet. She helped us get the best table for our home. We have worked with Taylor the manager a couple times now and she always looks out for us. Thank you for the best customer service.

Stopped by tonight looking for a mattress. Fatima was very helpful. She went above and beyond by helping me place my order online as this helped me save on my order total. If you need a friendly and helpful agent make sure to ask for her.

Fátima and Taylor was so amazing! Very polite and helpful. Thank you!

Thank you very much for the excellent service !!Jacob and Taylor are the best

Jacob and Taylor were super helpfull and nice we got exactly what we needed and had a good conversation and explanation, would recommend every day of the year.

Taylor and Jacob are great! Gave us a great deal. So happy with Asheley's.

The most incredible self person ever.

Fatima did a great job helping us with a mattress. This is the second time she has helped me. Quick and fast as well. Thank you.

Fatima was very helpful and found us exactly what we need.

After a not planned visit to Ashley’s Furniture in Northridge, Jacob Gallo (employee there) - he was so helpful, answered all my questions, was never pushy and genuinely chatted with us for a good 10min. about life. A REAL person with real care for others! Def. recommend Northridge for anyone and ask for Jacob Gallo. 😊

I want to say thank you to FATIMA for her great customer service and her patience, she helped us alot in deciding what type of couches to get. Thank you so much.

Fatima at Ashley Furniture in Northridge did a very good job with giving us the best price on 4th of july for a sleigh style bedset and mattress!

Angeles and Taylor provided great service, were very patient, and answered all my questions!

Javier was very helpful in helping me to find the right bedroom set with special modifications and a small eating table with 3 chairs as well. I was blessed with the wonderful help of Taylor, the store manager. She was off-the-charts amazing. She transformed a tedious and difficult task into a great experience. She made my day! My further furniture shopping will begin with her. Thank you Taylor!

Fatima was extremely helpful. She helped me find exactly what I was looking and she was more than patient with me. I also really enjoyed talking to her 🩵

Fátima helped me with my couch, she was amazing!!!

Furniture are really nice and they have a good lay away program.

Anna was great!

I always love going to Ashley for my furniture needs and ideas. This time didn't disapppint. My boyfriend and I went in to look at area rugs for the living room. Jacob was an amazing help. He walked us over to the hanging rugs in the back and let us browze. Checked in a couple times but gave us our space, logged the choices we liked, and walked around with us while we searched for the actual dimensions we were interested in. He was extremely patient, answered all questions we asked, and was a lot of fun to work with. He even helped us pick out barstools too. Great sales associates always make the shopping experience more enjoyable. Definitely will ask for him when we go back for more items!

Jacob was is friendly, knowledgeable and efficient.

sales rep was very helpful

Terrific staff. 5 stars.

Very pleasant 👍 Ana salesperson was very nice, explained every question we needed to know 👍 I would return to what ever I needed. Thank you Ana for helping us today😊

Ana greeted me and explained furniture, detailed pricing sheet around the store. Extremely happy with the level of customer service and detailed information provided by Anna. She also allowed us our space to roam through the store, comfortable without filling pestered. I would definitely recommend friends and family to Ana at Ashley Furniture Northridge Ca. Satisfied Customer Cynthia Cervantes

Ana was very helpful and so kind with helping me purchase my new sofa! Recommend speaking with her :)

Ana helped me a lot! She answered all my questions.

Great prices and quality. I was able to get an accent chair too! Helpful, friendly staff.

A++++++++Customer service 😌❤️🙏

friendly customer service, great prices for quality furniture!

We were thinking of upgrading our bed and mattress and decided to browse . We met with Ana who was so friendly, kind, helpful , honest and not pushy. We told her we still had some time to decide and once we were set we would come back to see her. After two months we decided to pull the trigger and I had told my husband I only want to buy it from Ana since she was so amazing and I liked her so much. The ease and speed of applying /approval for credit was very convenient. Huge selection of items to choose . The manager Leah and Ana both went above and beyond to make sure we got the best service, selection and value . We will definitely be returning for future items . Leah was very patient and addressed all our questions and concerns as we had some minor issues with delivery.

Fatima is nice and good

Fatima is such an amazing , honest , caring and responsible person …she went above and beyond to help us choosing good deals and valuable furniture ..she was always answering our questions even when we call or text her..Thank you very much Fatima, you are the best.

The people are so friendly and helpful! Not pushy at all 👍

Fatima is an excellent sales person. She is friendly and knowledgable.

Fatima really nice and sweet girl she help us 3 times and always same attitude same energy we furnished our bedroom from us she did more then required as sales lady Thank you so much

Fatima is super knowledgeable about furniture and she made me comfortable and confident in my shopping experience. I will recommend her and always return to her for a great shopping day! I love her!

Jacob is good

Fatima great service. I'm very happy with the customer service

Fatima very very nice girl thank you 😊

Decent furniture store. We got jumped on by salesman when we walked in the door, but when we actually needed help and asked someone they just walked away and never came back.

Jacob was absolutely amazing!!

Fatima was attentive, very personable and efficient. It was a pleasure to deal with her. She is a valued asset to Ashley.

They stole $300, offering a service to build the beds we bought for our new turnover And they have yet to provide those services.

Fatima thank you so much for your help such a kind girl

Came in and Fatima immediately greeted me with a warm and kind smile. I knew exactly what I wanted and she knew exactly where to go to show me. I wish the store had what I was looking for because I would have had more time with this kind and gentle woman. Thank you Fatima! Have a beautiful day 🌞

The salesman was very patient and treat you with courtesy and respect, he gives you options for payments and explain very well the plans to aquire furniture there , big parking lot.

Fatima fantastic sale's lady nice attitude, kind , she knows everything she help us with patience and very humble and kindness in her personality 😊

She is amazing! Helped us and made sure we are in and out quick! She also made sure she got everything we wanted and accommodated what we needed.

Fátima helped me choose a mattress for my mom that has back problems, she was very helpful and advice us with good attitude and good experience. Thank you Fatima for your help. From Lisbeth González

Fatima was awesome, great customer service!

Fatima is very helpful to us. The transaction was smooth and fast.

Excellent customer service by Jacob. Super knowledgeable and extremely pleasant to work with. Felt very comfortable. Would definitely recommend store inventory.

Super shout out to Qazi, and the Management team over at Ashley's furniture. He's was chill laid back and had some great information on the furniture we needed for the house. If you're looking for a great experience looking for quality furniture ask for Qazi.

Very helpful and courteous sales service. Fatima was easy to work with and attentive to all of our questions. I will return when I need something else.

love this store , ask for jacob he is the best , very helpful just and awesome person . His costumer service was excellent . He was able to work with us and answer all our questions . The experience was very fun and chill . Definitely our best friend. 🫶🏼

Ana was amazing!! 🤩 she was patient and not persistent. Great customer service. Highly recommend her.

I took my neighbor Debbie, to Ashley today. But before we to Ashley, I had taken her to other furniture stores. She needed to downsize her queen bed to a twin bed. We met Jacob. Our trusted advisor. Right away He welcomed us like good friends. So right away, you feel comfortable interacting with him. He was very knowledgeable about the Bed frames , Mattresses, Box springs, and all the other thingamajigs! My friend was fortunate to come to Ashley at this time. They were having a Memorial Day sale! Jacob, got her some great deals on some other furniture she needed!!! With amazing savings!!! The furniture quality is top-notch!! she is happy that her furniture will be delivered sooner than she expected!!! Ashley has a service where they deliver and put everything together for you at a fee. “It’s wonderful not to have to put it altogether !!!”she says. Thank You Ashley!! Thank You Jacob!! For me, I’m keeping an eye open for a electric tween recliner 🤗

Fantastic sales man, Jacob

(Translated by Google) Very well attended, excellent service. (Original) Muy bien atendido, el servicio exelente.

I came to add some night stands to my existing order. Taylor the store manager was very helpful and handled everything very quickly. I was done and out of there in no time!! Thank you

I was there Monday night for some adjustable beds and store manager Taylor and sales person Heyam were great, easy to work with and helped me pick the right one! To top it off, they got it delivered the next day. Thanks for all ur help!

We came in to get a recliner and Angeles was thr best! Very kind and knowledgeable and made the whole process very smooth

Fatima very knowledgeable thanks to her 🥰

The service here is super. This is our third time coming and staff is always helpful. Sophie helped us out and she went out of her way to look on the website to match our console and coffee table to our dinning set bought years ago. Shes the sweetest. Thank you for your help! Cant wait for our new furniture!

Jessi

(Translated by Google) My experience with Ashley furniture when purchasing a sofa was delivered to me stained like it was used. And they don't want to do anything to fix the problem. (Original) Mi experiencia con la muebleria Ashley en la compra de un sofá me lo entregaron manchado como que esta usado . Y no quieren hacer nada por arreglar el problema.

Javier from Northridge was very helpful and explained every detail. Great customer service, I will definitely recommend to ask for him.

Fatima helped me out a lot, she is really sweet and helpful! Thank you

The Best !!!! Thank you So Much Javier!!! Good Service.Ill Definitely Come Back Ashley's of Northridge!

Javier from Ashley in Northridge was great. He showed us all the features on the living room set we purchased. We are very pleased with his services. We highly appreciate and recommend him.

A big thanks to Hugo for his customer service! He was very attentive and took his time to explain everything to us.

Great service by Fatima..

Jacob was so knowledgeable and helpful, without feeling pressured!

Qazi did a great job answering all of my questions.

Javier was amazing! Highly recommend Ashley's in Northridge.

Fatima & Leah were amazing! 10/10 recommend coming to Ashley’s in Northridge and asking for them. Fatima, thank you so much for your patience and amazing support.

Qazi took care of us and helped very well.

Javier and Leah were very helpful and accommodating!

Hello everyone out there! I really love customer service. I always feel it’s one of those things we should point out and praise. It’s something that really lacks at major cooperations. However last night as my boyfriend and I were shopping, mainly window shopping as I made returns. I suggested we go into Ashley’s and just look. We’re moving into together and decided before anything else we need a mattress. We really had no intending in buying anything. We didn’t know much about mattresses but that we both needed a restful sleep. You know how the story goes one person always needs a different type of mattress than the other. Anne or Ana I believe greeted and we said just looking. We looked at couches and dining tables but new mattress is what I need over anything. So basically with pillows we tried different mattresses like Goldie locks for fun and needed up with a temperpedic 10degree with the adjustable bed. If you are happy sleeping the way you do you haven’t even really slept until you tested this baby out. I know some reviews have negative comments about the mattress but I think with anyone you get there are things you do to prep it. Give any mattress time. Anyways back to the great and informative customer service. I really enjoyed speaking to our rep and left know a lot more about sleep and what we both needed. We don’t even have a apartment yet but we do a mattress that is def an investment in our sleep! Thank you Taylor and Ana! We can’t wait to come back for our other stuff slowly but surely.

I highly recommend this store and Heyam. She was very professional. I bought a sofa, loveseat and dining room table from her in no time with zero cash down. Plus, she gave me a great discount! Very happy I visited . Thanks !

Great service by Teresa. Best ever. Thank you very much for everything.

Jacob was great! Very nice and helpful.

I went to Ashley Northridge looking for a coffee table set and Javier helped me. He was very nice. It was my first time at the store and I’m just waiting for the delivery next week in order to complete this review. So far so good.

Jacob Gallo was amazing great personality. He understands us and he did the best job 100/100 😄

Angeles Helped me with my parents furniture. I can’t believe how educated and knowledgeable she was. I wanna thank her and I wanted to say I haven’t seen this kind of service for a while. Thank you Angeles.

Fatima we furnished full house from here 3 times we came here same service same energy same care nice lady I am really suggesting she get higher position the way she work honestly, kindness , service 😉

Jacob was awesome sales associate very professional and great personality

The manager Taylor and the rest of the crew are awesome ! Thank you Edith for explaining all the different styles and new furniture. Thanks to Jaime the furniture builder for helping me with loading items onto my truck. This is the best place to buy furniture. Thank you all !!!

Angeles helped us out today. She was great, super patient and helped us find the perfect couch. Really excited for rapid delivery time as well!

It was amazing doing business with Martin. Hope to visit you people again. Thank you

Fatima was the absolute best! Ty helpful and knowledgeable! She really helped me —-I’m super indecisive, total life saver. I’ll be back to purchase from her.

Fatima is very helpful company is very lucky to have her 😁

Ana was a pleasure to work if. We had a nice time selecting furnitures for our home with her guidance. Her thorough assessment and creative advice made our time at Ashley’s Furniture store a delight!

Qazi he was great man he helped us a lot thank you alot

Fatima is very accommodating, helpful and showed all the options we can get.

Martin, Leah, and Onnalise were all very lovely and took very good care of us. Highly recommend!

Jacob Gallo did a great job. He was able to assist us. His very good at explaining the products. Though we’re not able to purchase today. We are glad we met Jacob. He helped us alot today. - Marie and Jose Quiatchon

Javier was helpful and very nice. Thank you

Javier was so helpful and great!

Fatima is nice miss helpfull

The lady who helped me was Jessie and she was very nice and patient with us. I was able to find a really good couch for my living room and was happy to have finally find one. Thank you Jessie for helping us.

Hugo P. Was a great help, very friendly and knowledgeable!

Thank you Marissa Leah and Onnalise for your help. I really appreciate the kindness.

5 stars all the way!! Leah and Angeles provided over the top customer service to my fiancé and I. They both worked their magic and made sure that we left with exactly what we wanted. They were both very genuine and knowledgeable. Made us feel very warm and welcomed!! I would recommend Ashley’s furniture, these two ladies in particular at the Northridge location.

Very nice, and excellent service.

We just purchased a sofa, loveseat and ottoman from Ashley and we had such a pleasant experience. Great job Jacob for your patience, you are so easy to deal with, friendly and professional. Great service overall!!!👍

Javier did a really good Job he was so nice and gentleman thank you for your service!!!!

Our salesman, Mr Javier is exceptional in taking care of us and helping to show us around to reach the right decision in buying recliners. Thank you.

Angelis was great and helped me thoroughly and was very attentive. Great customer service!

Javier was amazing on helping us find the perfect couch for our home.

Darius was really kind and accommodating. He helped us a lot in choosing our furnitures.

Fatima was incredible, very nice and attentive

Marisa and Jacob were awesome. Thank you so much!

New what I needed and got me situated pretty quickly. Was honest and very friendly, great customer service.

Qazi is the most fantastic, very kind ,quite explanatory salesman ever .

Heyam was so much help and so kind attending us. She took her time to show us around and give great advise as well.

Hugo was extremely helpful. Great customer service.

Hugo P. Offered great customer service and was very thorough answering every question we had. Best experience we've had at Ashley's so far.

Angeles is absolutely the best, only person I will ever come to till I die !! The most best deals only come from Angeles !!!! You will not regret, I would give 10 stars if I could!!! Thanks again :)

Had a great experience with Gatima. She had much patience and knows how to ease you while deciding.

(Translated by Google) Visit Ashley's furniture store, Mr. Javier was very kind, I recommend him (Original) Visite la mueblería de Ashley el Sr Javier fue muy amable la recomiendo

Qazi was very helpful and accommodating during my furniture purchases

Qazi handled us very well. Always looking for other options. Thank you

Hugo was very attentive and listened to us. He helped show us some good options that the furniture store was offering

Not happy at all work Ashley.Communication sucks and salesman that helped gave us wrong information.

Anna

Jacob was very helpful (and fun!) and made the sale! All salespeople should be so accommodating and have such a winning personality. If we need anything additional, we’ll ask for him!

Jacob was informative and a huge help.

I placed an order over the phone with the Northridge store and they were pretty quick about getting it done. The only thing I need to point out is that when they send the invoice, they automatically select the most expensive shipping option where they unpack and place the furniture in your home for you. They don’t give you the choice to choose this service or not, and it is not itemized online. So be wary of this. If you don’t want this you will have to ask to take it off specifically. It’s a very sneaky business practice that needs to stop immediately.

Jacob was wonderful at the store

We came in to just browse on a rainy day and lo and behold we actually found a living room set that reclined that was not electrical! I didn't want more cords seen or unseen. We had even went to another popular furniture store, and no can do, it appeared any reclining furniture was all electrical. So we returned back to Ashley's. I even asked for the wonderful salesman who helped us out the first time, Qazi. What a gem! He knows great customer service! So happy with our new furniture!

We are repeat customers! The customer service is amazing. Leah and Jacob made our furnishing experience so much easier.

I'm starting my journey in furniture shopping and JACOB is very knowledgeable and helpful made it easy in what I'm looking for.

After looking at a few different places I have to say Ashley’s was by far the best experience. Javier greeted us at the door and helped guide us through the whole process from start to finish without being too pushy. Him and his manager Taylor worked together to make sure we were fully knowledgeable and satisfied with our selection before buying. 10/10 would recommend we will back again!

Great store everyone is always so happy and friendly 10/10!!

The most amazing experience I’ve ever had at a furniture store!! Taylor and Angeles were so helpful and educated. I felt so at home

I had one of my worst experience at Ashley. When they delivered the guy was saying that he couldn't fit in the couch through the door because it was to big and didn't even tried to do so. Later the delivery guy told me to hook him up with a lunch and that he was gonna tried but when I mention $50 he just said NO in other words and took pics of the couch and the door and left. I've had told him I'm was already paying for delivery so for me that was not profesional. Later that day I walked in to the store, customer service said to me that they were gonna try their best to have them delivered by Friday 27th. I had to called them because they were supposed to calm me the next following day and did not do so. So when I called they were like, the delivery will be on OCT 1st. I was expecting for them to call me and let me know at least to say if I was ok with that day. I'm very disappointed 😞. I really wanted the set of couch. I had to cancel my order instead, so sad that I had a really had a high standard on the store.

Fatima was very helpful for our purchase in Ashley store.

Staff friendly and helpful. I always come back to make most of my furniture needs. Also, great deal on financing, no interest for 5 years.

My experience at Ashley Furniture was excellent. Pedro listen careful and matched me to the perfect sofa sleeper. I encourage you to ask for Pedro. P.S. When it comes time to pay for your purchase ask for Pablo.

This weekend I had a fantastic experience working with Fatima. She was patient, knowledgeable, intelligent, and honest. Not only did I leave the store with exactly what I wanted, I felt like her ability to be truthful and genuine and make real connections with her customers will allow me to confidently return to buy from her again as well as recommend her to anyone who is looking to buy furniture. This 5 star review is based 100% on the amazing job of the salesperson Fatima!!!!

Thank goodness we walked out of this store! After reading all these reviews I feel like I dodged a bullet! The upselling of extended warranty is ridiculous! My parents were getting ready to buy an overpriced sofa and here comes some manager sitting down with a tablet trying to sell my mom on extended warranty! Mom says no straight up and she kept pushing along with sales guy! This was worse than a used car salesman! I told my mom this is a red flag! Let's get the hell out of here! Why they push so hard is evident from others' reviews! Do yourself a favor and go elsewhere! Overpriced, low quality and likely what they display in showroom is nothing like what u receive! High pressured sales for furniture!? Come on! Why? Furniture usually sells itself! This isn't it! Walk away!!!! Better yet- run! That's what we did!!!!

Fatima was very helpful in clearing up some misconceptions that I had from visiting your website. I’m glad I came into the store to see your stock up close. I came away realizing that I need to reassess what I need for my living room. Thank you very much!

Qazi at Ashley Furniture was very through and very helpful I will be returning back to this store if you stop here ask for Qazi thank you

Heyam was so helpful and very attentive to our questions!!! Thank you so much for your help!!!!

Was OK now very awesome and helpful very patient great person

Hugo was the kindest person there and so nice!!!

I thought I hated salespeople until I met Jacob! If I knew the dimensions of my living room, I would’ve bought my couch right then and there. He was extremely helpful, providing customizable options to fit our wants and needs. He was also funny and personable!

I had a lot of questions to ask and Jacob was sooo helpful and so patient with me. I never really write reviews, but I felt it was necessary this time because it was literally the best customer service experience ever. Give this guy a promotion Ashley!!!

Jacob at the northridge store has been very helpful and polite! A Very welcoming and friendly atmosphere. Jacob educated us on quality mattresses and affordable pricing. Grateful to get our new bed!

I’ve been coming to this Ashley’s for years and I have never been disappointed good service Teresa and Jazmine provided me with everything I looked for .. Very good store 👍🏼

One of the best, let's say perfect, let's change this to perfection. Since we were treated by Fatima as our sales rep. She is one of the best in Ashley. Not in this Ashley. I am talking about all the Ashley's in the valley. We personally experienced this. If you are buying furniture, it's like a one-time buy, so you should get a sales rep like Fatima. She explained to us each and everything about each piece of furniture. The Fatima is very patience and knows her job. We furnished all our household furniture with her and her ideas are amazing. Highly recommended if you walk-in ask for her, she is the best.

Qazi was very nice, knowledgeable, and p helpful. Love our new couches ❤️

QAZI is a great advisor. We bought a recliner for friend in assisted living. He acted is if we were the only customers in the store. .3 old ladies.selected the best chair in the store. Recommend Qazi to anyone who wants a knowledgeable and caring gadvisor. Thank you recc

Honestly I’ve never had a better experience buying furniture. Angeles did an amazing job showing me around, helping me find the perfect pieces for my house. I didn’t have to feel scared saying no and she always had another quality alternative to show. 10/10 service.

I went to Ashley to purchase a bedroom set and Angeles was the sales person that helped me. She was really nice and very knowledgeable. She even showed me what kind of decor with match the set I was purchasing!

Great customer service! Angeles was great and answered all my questions. She went out of her way to find a tape measure and provided options when the sectional was too large for my space. Definitely coming back!

Hugo was very nice and knowledgeable about all the furniture we asked him about. He helped us understand their finance process and was very patient with us. We would definitely go back to Hugo for our furniture needs.

Fátima was very helpful. She worked with her manager to get what I wanted.

Best customer services provided by Hugo

Heyam was a delight to work with and got us a great deal on a beautiful new couch. We love Ashely Furniture.

Heyam Ismail is the greatest and sweetest . Come see her. I recommend her

Hugo is the best!! So patient and so kind. Thank u Hugo for all the help!!! We will definitely come back for more!!!

Wonderful experience. Javier was the best. He was extremely helpful and patient. He did not pressure us to buy anything, which made for a pleasant experience.

Fatima was very helpful and honest. Answered all questions and concerns without judgements.

Great experience. Thanks

Fatima was really easy to work with. I like not being followed around the store. And she allowed me explore and checked in every so often. I didn’t feel like I was being followed. She handled the sales effortlessly and made the whole experience really pleasant and amazing!

I was at the Ashley store in Northridge The sale’s person name was Angeles. she was excellent, she showed me the a Tempur- pedic mattress that I was very interested in.

(Translated by Google) Life (Original) Heyam

Great service. Fatima is very helpful when my mom and I was looking for furniture

Anna the sales rep was awesome. Was the First to greet us and answered all of our questions. Highly recommend 👌

Loved Ana she was a sweetheart and helped us find the best recliner for our budget

Fatima, she was so great, and very patient.

I’m impressed with the great customer service. Taylor is an amicable and wonderful salesperson and manager. She is definitely a great asset for Ashley. Thank you 🙏

I went in to Ashley to shop for a new sectional. I was greeted by Qazi who was extremely helpful from the start. He kindly answered all my questions, helped me with measurements, and gave me different options for my space. He was very patient and helpful. The checkout process was smooth and fast. Thank you Qazi!

Jacob was the best representative we could have asked for! He answered all our questions. And went into details when we showed interest in an item. Extremely helpful and very informative.

Jacob was phenomenal best sales person in there. We love him.

Fatima was a great help ,very respectful and kind ...

Fatima was professional and polite.

Highly recommend Ashleys. Our sales rep Fatima went above and beyond to make sure we got what was best for us. She was very patient and answered all of our questions. Fatima, you are a true gem!!

Never buying from this furniture store again!!!! Go somewhere else!!! Negative 10 star's!!! Worst place to buy furniture…

Negative 10 stars,employees tell you to make them look good,but very bad customer service.orders never delivered together .customer service on the phone are very rude.never again buying from Ashly furniture store....

Jacob Gallo helped us out when we were looking for new chairs. He was super personable and went out of his way to look for the specific things we were searching for. It was a relief to work with someone so easy going and helpful.

Fatima is a great sales lady. Shes an asset to your company

I was so happy to finally get my sofa and I ending whit a recliner for my husband and my sofa .many options, and a very professional staff, thank you Ana, very sweet lady who helps us a lot.

Our experience was amazing. Since we walked in the staff was so welcoming. Fatima was so much help since the moment we stepped in the door. She answered all our questions and helped us step by step with our purchase. We will definitely come again for any future purchases.

Had a very great experience at Ashley’s in Northridge, went in for some furniture and left with more then I expected, while there Fatima came to assist me with my search of a few pieces of furniture, Fatima made it very easy because of her expertise and knowledge of each item in the store…I highly recommend anyone to work with Fatima when visiting the store! She is the best at what she does! Thanks again for your service!

Very good service from Fatima today; helpful and kind, gave us the space to look on our own and was available when we needed help. Would recommend this location :)

I recommend Qazi !very patient and helpful

All Sales are Final, unfortunately that's true, the sales people do not tell you this while purchasing they completely AVOID talking about this, and when you come to the store for a return or exchange SURPRISE!!! something they tell you is to read your receipts, I always liked ashley until today, I was very disappointed when I wanted to buy a bigger rug for my living room I was told it was final sales and if I wanted bigger one I have to buy a new one. I was not expecting that to be honest. I just hope they become a bit more flexible about that, I might return one day who knows because they sell good pretty stuff but knowing about this I just don't know now... Pleasure doing business with you anyways.

Had a wonderful time and the scents are intoxicating !!! 10 stars 👍🏽‼️ The staff are as great as can be.

Well organized event! Everything started on time and the staff was so enthusiastic and kind! The event was so fun!

Very nice customer service, the class was lovely and exposed us to lots of new scents! Definitely something to try at least once.

fun

Absolutely FANTASTIC event - hosted by My Fragrance Bar x Ashley! From the creative and yummy agua fresca and snack carts, to the education on various Fragrance Types and Structures… to the diverse array of Accords to sample in creating my own Signature Eau de Parfum Scent (packaged in a classic bottle)… I loved every moment, and look forward to attending future events hosted by both Ashley and My Fragrance Bar! 💖

Beautiful store! Excellent experience at the free perfume workshop they just hosted. Please have more events at this location. I definitely will come.

Very friendly and helpful sales staff.

We love Nikki!! She runs the best events! We made candles and even a perfume! She encouraged us to walk around and explore and was so welcoming! We're definitely coming back!

We were promptly welcomed by Jacob, who proved to be incredibly helpful, asking pertinent questions, offering detailed product information, and sharing various options while expertly addressing all of our numerous inquiries. Outstanding customer service experience!

Fatima she was amazing. She was trying really hard to make me happy. She was very helpful

Bob was so awesome

Mr. Hugo is a great person , he gave us the information we needed to get a special bed, We want to thanks him . Si much The delivery also was on time and great experience since the beginning with MR Hugo (sales person) and the delivery and installation as well.

Ana is absolutely the best! Gave multiple options for my new home! Definitely coming back!

Jacob was the perfect amount of attentive while still allowing my dad and I to shop without pressure

Anna was very helpful and patient with our purchase! So happy!

It was a good experience shopping at Ashley.Qazi was very nice & his manager gave me a very good deal. Thank you both very much.

Go see Jacob for whatever you need he’s is the absolute best and gave us the best deals on the furniture we were looking for.

Qazi was awesome. Very informational.

I had a great experience here. Jacob was friendly and knowledgeable and was able to help me fine exactly the right bed I needed.

Thank you Hugo! His the best, he helped us a lot during our purchase.

Marissa is a prof kind sweet knowledgeable great experience and super knowledgeable helpful explained everything is a awesome way love Ashley because you have people like marissa

Sales person was very polite and attentive. Malissa was very nice.

I’ve been shopping for furniture all day and been annoyed having someone follow me around stores, badgering me to make a purchase. Unlike those experiences, we had the wonderful experience of shopping for furniture with Hugo! He was so nice and very helpful, and best of all is that he let us look on our own without following us around, just checking in every once in a while to see if we needed anything. Hugo was also so quick with the transaction, he made a big shopping trip feel so easy! Thank you Hugo for being so kind and helpful!

We are very thankful with Marissa. She was very patient and she answered everything we asked and showed us everything we need to buy

Great customer service! Store manager was awesome! Very friendly and respectful.

Great customer service really have the customers interested Fatima sales professionals helped my wife out. Great product 👌 👏 👍 🙌 😀.

Ana is so great! We found our bedroom set! She is so patient and kind💕

Marissa gave excellent customer service I was very pleased with everything she showed me I definitely recommend her

Found just what we wanted and Ana with a designer background gave us excellent professional advice! A great shopping experience!

I just loved the speedy delivery of every thing I got from Ashley, even in the rain. The customer service at Ashley's was awesome, can't wait to do business with them again. Beautiful customer service....

My husband and I had a great experience purchasing a new bedroom set this evening from Ashley's furniture, with the help of Fatima. She made the process effortless and efficient. The customer service was great. Fatima helped make the process easier than expected. Would highly recommend !

My wife and I recently had the pleasure of working with Fatima, a fantastic employee at Ashley furniture. She answered any questions we had and helped us a lot with this purchase of our new set. I would recommend Fatima to anyone looking to purchase from this location. The quality of customer service was great!

The salesman Mr. Javier super excellent and explain everything clearly

Fatima did a great job assisting me I do recommend.

Fatima was an absolute doll!!! Professional and very knowledgeable. I love Ashley furniture because of employees like her!!!

Fatima and Qazi gave a great service

Fatima was great! Very accommodating!

Perfect

As soon as we walked in the store we were recieved by Qazi, he truly met our expectations! He provided great customer service! Very kind and patient, we were very happy with our purchase! Thank you Qazi 😊

Fatima was a great help today. She was very attentive and supported us through the purchase process. If she did not know an answer she looked it up quickly and made sure we had all the information we needed. Thanks again for your help!!

She rocks !!!! Awesome costumer service

Marissa helped us today. Buy a new bedroom set. She was very efficient helpful and knowledgeable.

Received excellent advice and assistance on the purchase of a new mattress.

(Translated by Google) They are very kind and patient, they help you in your language and the staff, Mr. Hugo Paniagua, is very knowledgeable and helped us with very convenient ideas for my apartment. We are very grateful. (Original) Son muy amables y pacientes te ayudan en tu idioma y muy capacitado el personal el señor Hugo Paniagua nos ayudó en ideas muy convenientes para mi apartamento estamos muy agradecidas .

Nice

Great customer service!

Been checking furniture websites and finally found what I was looking for at Ashley Furniture: Leather Sleeper Sofa in the color and style I like. When I called the Northridge store, Marissa a sales associate helped me and answered my questions and completed transaction via phone and secure payment via a link that she sent to my email — it was very efficient. Thank you Ashley Furniture!

One of the best salesperson I ever worked with her authenticity is inspiring. Fatma is such a beautiful soul, and professional highly appreciated her.

Fatima was very friendly and helpful. I definitely recommend this store. Thank you

Absolute gem of a sales girl!!! Thank you Fatima!

Fatima was helpful and very patient. She made it an easy experience for us.

One of the best customer service experience I got in Ashley Tampa I went before Ashley Burbank and Bob’s furniture but it was such a bad experience me and wife thought they might don’t wanna make sale so we came to Tampa Ashley as soon as we enter we got greeted by beautiful young lady Fatima she have so unique choice in furniture that she make me and wife convinced to furnish our home with her choice she is the most beautiful soul me and wife saw such a honest little girl. ( We do suggest to everyone plz asked for her she is best sales rep there )

Good experience with Fatima!

Very patient, to the point and knowledgeable in what I was looking for. Thank you, Ana

Javier and Taylor were very helpful, I plan on returning to get other pieces from them in the future.

Anahit Siruni was amazingly kind, calm, and informative with good sense of humor! :)

Great customer service from Ana Siruni. Thank you for all your efforts.

Leah at Ashley Northridge was great and very helpful

Teresa was amazing, she tried her best to accommodate us as much as she can but the mattress delivery didn’t go through as planned. First delivery date, the delivery driver measured and couldn’t deliver. The second attempt, the window for delivery was provided for experienced team to complete the delivery however they were running late and never made it. I had to cancel the mattress, purchased mattress somewhere else as we weren’t able to reselect to the correct mattress. We did however purchased bunkie boards and the mattress cover, only because of excellent service by Teresa. One more thing, my refund took place of January 30. Today is February 6th still no refund - not very happy about that. It will be great if someone will let me know when I can see my refund in my account

I went into the Northridge Ashley location to look for a new mattress and was helped by Angeles. She gave me a great demo & run through of all the types of mattresses. She was determined on helping me find exactly what i was looking for. It was a great experience and I was able to leave very happy with the attention and care i received.

The store offers a fantastic selection of products that cater to a variety of needs. From trendy fashion items to essential household goods, they’ve got it all! FATIMA is really knowledgeable and she is always ready to assist, making shopping a delightful experience.

Leah was every helpful and made our experience amazing

(Translated by Google) I made a purchase today with Hugo P. Very kind and patient with us, thank you for helping us complete our purchase! Thank you (Original) Hice una compra hoy con Hugo P. Muy amable y paciente con nosotros gracias por ayudarnos a completar nuestra compra ! Gracias

We've finally found our dream couch! Leah was incredibly helpful and friendly. Thank you for your assistance and patience.☺️

My family and I went in the store yesterday and we were greeted by Qazi. He’s a very nice gentleman and helped us to find a bedroom set that we all liked and patiently answered all our questions.He explained how the delivery and install is going to be done and even though their system was down and it took a little bit longer he managed everything very nicely.Thank you Qazi

(Translated by Google) I feel very lucky and grateful for the excellent treatment and attention of the employees who from the beginning were very professional and worthy representatives of the company. (Original) Me siento muy afortunada y agradecida por el excelente trato y atencion de los empleados que desde la entrada fueron muy profesionales y dignos representantes de la compania.

javier was amazing, super friendly!! left happy :)

The shopping for a couch experience was painless. Actually, it was surprisingly pleasant. Pedro was professional, friendly, and knowledgeable. We told him what we were looking for and he lead us to exactly what I had in mind; color and all, easy breezy. Will absolutely be back to this store in the future. Thank you, Pedro!

Fátima was so patient and she made sure to inform me of all the details before my purchase!

Start to finish, Sophia was super helpful. Can’t wait to shop at Ashley again!

Sales rep was fantastic

Extremely excited to receive my new mattes and kitchen set. Appreciate the help Darius

Wonderful customer service! Hayman answered all of my and my grandmother's questions with patience and knowledge. Will definitely be coming back here.

We purchased two beautiful and comfortable leather couches from Ashley. Leah helped us with our purchase. She was friendly, answered all our questions and helpful. Highly recommend Ashley's Furniture for your next furniture purchase.

Hesham is a wonderful sales person. The manager, Jacob, is incompetent and rude. Yxtia should not be in customer service.

Qazi great sales men. Answered all our questions we had when buying and was very helpful when we made our purchase. 10/10 recommend.

Great store. Qazi was very helpful.

Scheduled the delivery today but without any follow up they said it might not get delivered today. I was also the one tht had to call and follow up! Terrible service.

I am convinced that Ashley pays people for good reviews. Please pay attention to what seems to be real reviews on here or what you can find on yelp because the 4.3 rating is just not real. Be smart and take your business elsewhere.

Javier was great. He helped us with everything.

Big Warehouse. So clean. So many choices. So many styles. So up to date. So glad we went . Going back to make purchases. Thanks to all the staff.

Thank you to fatima for helping us out in choosing a brand new couch! She was quite helpful and patient with us as we were a little indecisive in choosing one that best fit our needs. She was very insightful in helping us choose the best one to fit in our apartment. Not only that but she was very kind and had an amazing smile and attitude. Definitely coming back to this store to finish furnishing our home! Thank you again fatima!

It was great connecting and doing sales with Heyam. She was excellent and great sales associate!

Qazi was my sales person the best customer service thank you Quazy 🙏🙏🙏

I would highly recommend Jessy if you are in need of help buying furniture. She was incredibly helpful throughout the entire process, providing insightful advice and recommendations on what would suit my needs. Jessy went above and beyond to ensure I found exactly what I was looking for, making the experience smooth and enjoyable. Their knowledge and expertise in furniture shopping was evident, and I am grateful for their assistance.

Leah was very friendly and helpful

Always shop with you. Exactly what i need always, fair prices, and great service.

Friendly welcome by Anahit Siruni. Immediately showed me what I was looking for. Very informative and pleasant to deal with.

First time shoppers here at Ashley’s. Pedro was the sales associate that welcomed us in. He was very patient, and honestly very helpful when it came down to details on beds we were looking for. Very friendly! We came out very satisfied with our purchase and our questions answered at its fullest detail & will be returning for further furniture. Thank you! Great first experience 😊

Shopped at Ashley’s on Northridge due to the advertisement I had seen. When shopping here, I purchased a dining table with 4 chairs (black on black) and requested a rug that my wife and I loved. They didn’t have the rug and the representative that helped us stated he would give me a call back the next day if they found it on their back storage inventory. It has been over a week and nobody called. We did purchase the dining table in which we paid for delivery. It was an unpleasant experience to say the least! I requested the day off on a Saturday with a scheduled delivery. When the order arrived, the chairs were a completely different color than the table. It was not what we ordered. The customer service was horrible insisting I should just reschedule and that they can’t look into the matter until further days. It’s very disappointing you have to pay for delivery and assembly and if it’s not correct, they do the least to help you. When you’re at the store everyone is on top of you so you can purchase something. I rather pay more than to deal with this vendor again.

Don’t waste your time and or money buying from this store and location. Be aware that if the company messes up they won’t take accountability and won’t try to make you feel better about THEIR MISTAKE. My husband and I bought a bed frame from this specific location early December of 2023. The first delivery of the headboard was damaged (no biggie just send me a new one) second delivery also damaged (no biggie again just send me a new one ) third delivery damaged again ( id like a VIP DELIVERY) meaning it would be inspected before delivery to save everyone’s time so I thought but wasn’t VIP as requested and promised by the company. Fourth delivery again headboard was damaged asked to speak to someone from VIP department and said I’d get a call (received no call) instead they scheduled deliveries without giving us a call or time frame and zero updates from VIP department. However what I did get instead was the manager Jacob from this location disregarding my husbands concerns about the 5th delivery attempt and out of all things we expressed to him such as missing work to be available for delivery all he could say is “Welll you could schedule a delivery on a day you don’t have work” so today was the 5th delivery and the headboard still wasn’t delivered VIP. The headboard was still slightly damaged and at this point I’ve given up because there’s no one you can get a hold of that will actually care to make you feel like a valued customer. Save your money buy from Costco because they would never….. also Jacob I know minimum wage means minimum effort but consider stepping down from manager and instead just a sales rep because no one likes a snarky attitude.

One-stop shopping!! Vahan was extremely helpful, listened to our needs and made some amazing suggestions. I was pleasantly surprised that we found all the furniture we needed(including area rug)

We had a mishap with our sectional that we ordered from Ashley Furniture. The store’s team was responsive in helping to correct the order and make it right. Overall I am happy with our purchase and the manner in which our matter was addressed.

We purchased a sectional couch and there were some miscommunication with the sales woman initially. Our sectional configuration was delivered incorrectly and we were unfortunately “stuck” with it. We called the store and the customer service was amazing! They were able to get it all sorted out and we will be receiving the proper configuration and some enhancements in less than 3 business days! A special shout out to all the employees that helped us fix this error: Jasmine, Annalise, Pablo, and Taylor whom without their help, we would be stuck with a sectional we didn’t love. They truly went above and beyond to make this right and us happy! Thank you!

Another delivery was scheduled and still no vip service even though I spoke to a manager from the store that assured me that it would be inspected before it arrived. Also had the Ashley reach out to me because I wrote a Google review and it made no difference as I was hit with radio silence after one response. At this point we only accepted the delivery so that we can be done with this engagement. Literally the worst customer service experience of my life. Please read some of the real reviews on here and other sites to get an accurate picture of how they do business. I have filed a claim with better business bureau as well.

Qazi is the best! So kind and helpful, definitely recommend him to anyone !

Our shopping journey here surpassed all expectations. Their positive and lively approach made the entire process a delight, and they remained exceptionally patient, grasping our preferences effortlessly. Their respect for our budget was paramount. Thanks to their assistance, we furnished our new home comprehensively in just one day—an accomplishment we couldn't have managed without them. The experience was truly exceptional. The variety seemed endless, and the sales team, led by our dedicated salesperson, showed remarkable patience and understanding, even when we were uncertain. Overall, it was a superb experience.

Terrible service and customer service. Ordered a bed for over $1500 and still after four deliveries have not received an undamaged item. I was told twice that they would inspect the item and send pictures for approval before delivery but in both cases nothing happened and I received another damaged item. Extremely challenging to get somebody on the phone that has the authority and will to assist... Last purchase I will ever make from Ashley's. Highly recommend you stay away as well. Follow-up on 1/13 Another delivery was scheduled and still no vip service even though I spoke to a manager from the store that assured me that it would be inspected before it arrived. Also had the Ashley email from below reach out to me and it made no difference and was hit with radio silence after one response. At this point we only accepted the delivery so that we can be done with this engagement. Literally the worst customer service experience of my life. Please read some of the real reviews on here and other sites to get an accurate picture of how they do business. I have filed a claim with better business bureau as well.

After having some what seemed to be technical issues with submitting my Visa purchase online (called bank to confirm), I’d received exceptional service from the sales representative, Pedro I’d called in resolving the issue & made the process very easy to complete my purchase. He was very professional, courteous & determined that my needs were met!

Went in to buy a bedroom furniture set. Ana Siruni was very kind and helpful. She showed me multiple options to choose from based off of what I was looking for, and walked me diligently through the whole process and through different coverages/policies. Overall great service

Great service from Qazi 👍

They sell you warranties for your purchase but when it’s time to use the warranties nothing is covered by them.

All the staff members are very pleasant and friendly. The greeter offers assistance after greeting you at the door. I worked with Qasi and Taylor who in addition to being professional, patient, and kind. They both provided me with legendary service - showing me different options with explanations. They both are one of the best part of Ashley Northridge. Candace.

We had a great experience with Pedro. He made the selection and purchasing process easy.

Very nice , organized location . Sales person very knowledgeable & professional, thank you

We bought an entire house full of furniture from them. Unfortunately, it's already coming apart and the insurance is horrific. I've had to contact them at least on eight occasions, and still no coverage.

Our experience with the delivery service was terrible.

Find something I wanted and the transaction flowed well. Friendly associates and very helpful.

The staff are pleasant and knowledgeable. Taylor went out of her way to find us the dining chairs that would be compatible for our table. We are looking forward to using them

I purchased couches here that was great I returned to buy a bed and that was almost traumatic.

Jacob Williams store manager so nasty disrespectful kind off discernment customer after purchase $4000 merchant and the price change he don't want to fix it and still I'm not getting delivery my merchandise to the end off these month and he take me out of the store and he said this is my store everything recording I wish Ashley management to contact me

Purchased a piece of furniture last week, came with broken drawer, still waiting for results on return or anything! They want me to take a picture and asked for my email address, still nothing. Never going back again. I will try to have someone repair it for me. Regret shopping here. I saw the same exact item in a couple of other places but decided to buy here. Zero rating from me.

I ordered a beautiful set for my new apartment and once delivered it was damaged or defective; I made a claim immediately within 72 hours of receiving and after speaking with supervisor/ manager I was able to get the exchange I wanted. Thx for your help!

I bought two Temperpedic Cloud Cooling Pillows that Fatima the sales girl highly recommended, she said these pillows were the best and were very popular with the customers, of course the most expensive, too. I tried it by resting my head on it, I was sold, they felt amazing... I received these pillows from the delivery guy, it was not what I experienced at the store, these pillows were completely different, they were terrible, the moment you rest your head on the pillow they go completely flat, no head or neck support, like laying on a piece of paper, your better off laying your head directly on the mattress. I called the store to address the issue, and spoke to Pablo who then transferred me to the manager, Taylor, she was very rude and condescending and said that the sales girl most likely made a mistake and ordered the wrong pillows, she said that had to be the problem and at that moment she hung-up on me and did not call me back, I called her several times and she refused to take my calls. I called two days after and spoke to Pablo and he said, "I heard Taylor talking to another manager about this and she will take care of it and will call you back immediately, well she never did. I have left several messages for Taylor and each time I'm guaranteed she will call back, nothing... This place has terrible customer service. Starting with the sales girl, whom rushes you to purchase the most expensive item and once she is processing you transaction she's already talking to the next customer and totally ignoring you. She literally walked away from me to help someone else and didn't say a word, I asked if she was done and she said not yet and told the other customer to wait so she can finish with me. If I can give this store zero stars I would. I will never come back here again. I did call corporate to complain about this incident and spoke to a lady named Rob, she took my information and left me on hold and it's been over an hour, as I'm still waiting this gave me a chance to write this on yelp. I'm pretty sure she will not get back on the line to help me, so I might as well hang-up... Don't waste your time here people. Not worth it...

Went looking for a sectional. Staff was nice enough but wasn't thrilled with their selection or their pricing. Watch tags carefully most sectional were priced for 2 pieces even though most displays have 4+ pieces. I like straight forward clarity on pricing.

This is my honest review. If you buy at Ashley's, save your money & do not buy any protection plan (unless you buy something electrical) because the protection plan company will do whatever to deny your claim. So my advice is to inspect the whole furniture and even from the inside table to check for any damages from the installers or possibly manufacture defects. Also, I'm not saying all Ashley furniture is bad, but the piece I purchased was, so if they still have it, don't buy it. Within time, the front-end piece will start to bend from the ends, as you can see in the pictures and video. You don't have this happening to furniture well made. I contacted Ashley, and they also weren't helpful.

The best

Love it

Did not honor warranty on mattress we bought. Gave me the run around, didn't call me back after repeated telephone conversations.

The cashiers staff horrible 2 big ladies with actitud and the guy ok … they need costumers services classes or so … Woodland Hills store better Staff nice people helpful and friendly…

good experience

Do not waist your time and don't shop at this location they don't deserve your money.We had horrible service with LIA she's very angry person with bad attitude Loosing Costomer with her face and her attitude

Sales people don’t want to work at all. They just sit on their phones or talk with each other. We’ve bought furniture from here before, quality is not that great for the prices they put on it!

The sale person was very professional and courteous

Easy to find what I wanted, friendly staff, quick transaction. Can’t wait for my new furniture to arrive!

We recently purchased a mattress and a bunky board from this location. They have fair amount of selection to choose from. Ali in sales was knowledgeable but not pushy which is wonderful. From purchasing to delivery, everything went smoothly and on time. They do not offer a sleep trial but there is a 30 day price guarantee. We are happy with our purchase so far but could not find the sofa yet. We'll be back again.

(Translated by Google) My mom bought a bed and it was full of bedbugs, they didn't want to change it, they just sent someone to fumigate the bed and since it's a good furniture store, they should check their furniture before delivering it 😡😡 (Original) Mi mama compro una cama y estaba llena de chinches no quisieron cambiarsela solo que le mandaban a alguien que la fumigarle la cama y según es una buena muebleria deberían de chekear sus muebles antes de entregarlos 😡😡

The sales person who met us at the door was most gracious and knowledgeable and led us through the selection process of getting dining chairs quickly and efficiently.

It's true... you never know what you're going to get with Ashley's service. They WILL tell you one thing, but then the reality is something completely different. I have been an Ashley's customer for a number of years, and even with all their bait and switch, unfulfilled promises, etc. etc., I keep coming back. I suppose I would be considered a glutton for punishment, but let's see what happens with our very recent purchase.We just bought a brand new matching sofa, loveseat, and oversized chair, as well as a swivel rocking chair of different fabric. We gave up on our previous Ashley's sofa and loveseat because the seat cushions were so disgustingly saggy, and I couldn't take it any longer. The terms of that old warranty NEVER were honored (back when the cushions were first sagging - after only 3 years... and still within the warranty period). I don't remember what their excuse was, but we didn't get our claim approved; that's all I do recall. Fast forward to now, and we decided to try again. Is that stupid? Who knows... jury will be out for a few years on that since this is brand new.That said, I also had a lonnnnnnnnnnng talk with several different Ashley employees, none of whom know each other. I asked similar questions of each person... to the tune of how do I know THESE newer cushions are better quality? Just because they say they are doesn't ensure anything. Just words being tossed around. Also, how do I know that THIS time, the warranty IS being honored because of A, B, and C ? Again, just words. I suppose, for the sake of argument, I will hope that the information I've been given is correct, and that my new purchases will (A) last longer and (B) allow for replacements due to a purchased warranty, if necessary. We shall see. Sure, right now, in their brand new status, our furniture is perfection... and yes, I have to say, the cushions feel much more solid and firm, which is how I wanted them to be. That cushy, plush, sinking feeling has its place, but I need these to last, so I wanted firm... and these are still incredibly comfortable.The interesting and somewhat alarming aspect of this journey was dealing with some of the in-store sales people. The young woman who mostly assisted us was definitely not on her game. She put HER name on our order as the customer name... not the sales associate name..... but as the customer, and naturally, she didn't catch it. I did. It then caused a flurry of other issues, mostly revolving around the date of delivery, and once again, she messed that up, as well. She was trying to be helpful, but ended up complicating matters more. Thank goodness, two different manager types helped us and actually fixed our order, and they even fought to get us an earlier delivery date... something that I don't think the other one could've or would've accomplished. (Even when she called to tell us a date, she clearly wasn't looking at a calendar because she got that wrong, too. She clearly did not pay attention to anything she did or said. NOT instilling confidence.) I appreciate that people can have a bad day, but this one employee continued to make rather glaring mistakes, and while there were others watching over her and helped us in the end, I'm not sure it's a good idea for her to be doing that line of work. It requires focus and tenacity, neither of which did she appear to have. We got our order because of others looking out for us, and as my husband and I now get to enjoy our purchases for hopefully years to come, it won't be due to her. Let's hope that when/if we need to invoke the warranty, we won't get the runaround. Stay tuned for that one...

Affordable prices. Great customer service.

Ashley furniture Northridge is amazing the staff is amazing hugo he literally found everything i was looking for hes the man the manager i didnt get his name but man he made what i had in my pocket work financing was amazing too the delivery was fast and amazingly done my house looks amazing this is my second time shopping there and both times i came out on top thank u ashley I wouldn't go anywhere else

Leah was so patient and knowledgeable and helpful.

I am so happy with the my choice and really the furniture selection and service here at this location in Northridge. I am loving it and my family as well. Thank you OT

From shopping to delivery it could not have been a more pleasant experience. We love our choice. Thank you.

Delightful from being to end! The quickest and smoothest I’ve ever experienced while shopping for furniture. Everyone was relaxed, professional and polite. Thanks!

Leah

Vahan was an amazing help with our puchase!!!

Below average customer service. Not sure if they assumed because of the color of my skin I wasn’t a serious buyer? I’m in sales myself and wasn’t happy with the customer service

Omar was very helpful knowledgeable and gave me the opportunity to compare quality and color his experience helped me so much thank you for the awesome work he did you have a great employee

Ana was amazing!! Very helpful and easy to shop with.

Sales way too pushy you walk in they say hello which is fine. I tell her I’m just looking. When or if I need help we will let you know. Every time I turn around she is there actually following us. Well when we figured out what we wanted we went to a different salesperson. Can’t stand that! Leave us alone I’ll let you know when we’re ready! She lost a sale! Oh well!

Javier helped my mom and I find the perfect bed for her. He was patient while answering all my pressing questions in regards to details about the mattresses. Very helpful, friendly, and professional. Ask for Javier when you visit Ashley in Northridge

We had a really great experience with Omar. Very friendly. Wasn't pushy at all and gave us all options available.

Fatima was a great very polite and friendly

I was helped by Qazi, he was friendly and helpful. He answered all my questions. I loved all the customer service they provided me

They have a lot of beautiful furniture there and a lot of help by Fatima she was so nice and and helpful to decide and to get a great discount..

Qazi Rahman and his team do an outstanding job in helping me. I would recommend everybody to go to Ashley Furniture Northridge.

I just purchased an Ashley Signature bedroom set for my daughter from a competitor in Dallas. Last week, we moved from Dallas to LA and a part was missing from the new headboard set when the movers were trying to assemble. I tried to work with the store, but they do not do business in CA. I called the local Ashley location and spoke with Taylor, the store manager. Taylor at the Northridge store was amazing. She was able to find the missing pieces I needed to assemble the bed frame. She worked with me over the phone and asked me to come into the store to order. She uncovered the headboard wasnt missing pieces, but it actually is a different SKU that was never ordered with the purchase at the competitor. Taylor was knowledgeable and patient. She helped solve a big problem for us after moving cross country. Fingers crossed this simple fix will erase the past 10 days of frustration.

Nice furniture and sets. 2 nd purchase of the year.

Great customer service very friendly and helpful..

Too expensive and not a great selection!!

I had a very good experience shopping there. Omar was my sale person,he was so nice and patient. I bought alot if things from there.His great effort,encouraged me to come back again.

It was a good day we got alot of stuff and we were happy

Finally i got my delivery omar was so helpful and knowledgeable about everything highly recommended

(Translated by Google) Excellent service and the safest thing for me and good prices I can recommend it ok (Original) Excelente servicio y lo más seguro para mi y buenos precios lo puedo recomendar ok

Best experience I have had so far! Javier was easy and great to deal with. Not pushy at all and very helpful.

Went on Labor Day weekend. Many great deals. Walked away with a bed and couch. Sales rep and manager both friendly and helpful.

Quasi was very knowledgeable, patient and helpful throughout the entire process. Even though we changed our mind several times he was patient and understanding the whole time. He was so kind and even threw in the 5 year protection plan and mattress cover with our daughters bedroom set. Great experience - we will definitely be back!

Great experience with Qazi. Very patient and was able to help with all our needs.

Heyam was great! She was no pushy, very courteous and informative. I’m excited about my purchases!

OMG, let me tell you about this incredible furniture sales employee I encountered! She were like a furniture wizard 🧙‍♂️! Not only did she have an amazing eye for design, but she also took the time to understand my style and needs. Her name was Fatima and she guided me through the store, showing me different options and explaining the features and benefits of each piece. Her knowledge was seriously impressive! And get this, she even helped me visualize how the furniture would look in my space by suggesting different arrangements. It was like having my own personal interior designer! 🏠💫 But what really stood out was their exceptional customer service. She were patient, attentive, and genuinely cared about helping me find the perfect furniture. She answered all my questions, offered valuable advice, and never made me feel rushed. It was such a refreshing experience! Thanks to Fatima’s expertise and guidance, I ended up with the most stylish and functional furniture that exceeded my expectations. I can't recommend this sales employee enough! If you're looking for someone who will go the extra mile to make your furniture shopping experience unforgettable, definitely seek Fatima out. She’s a true gem at Northridge Ashley! 🌟🛋️

I recently had a distasteful encounter with a sales representative named Fatima at Ashley's Furniture. My visit was marred by her unhelpful attitude, which seemed to be fueled by prejudice. She appeared disinterested in assisting us and gave off the impression that we didn't belong there. However, I must commend the exceptional customer service team. They stepped in and tried to help, only to discover that what we needed assistance with was the responsibility of the sales reps, Fatima. Despite this limitation, they went above and beyond to make things right and were incredibly helpful - unlike Fatima. What disappointed me the most was when Fatima was called back to assist us by the customer service team. She outright lied about not serving us at the front and about being busy, even though it was clear she wasn't attending to any other customers at the time. This dishonesty only added to the distaste of our visit. While I appreciate the efforts of the customer service team, my overall experience at Ashley's Furniture was severely tarnished by Fatima's behavior. It's disheartening to encounter such unprofessionalism and prejudice from a sales representative in a place that should prioritize customer satisfaction.

Pedro was very helpful and pleasant. Great service and took time in explaining everything to us. Definitely coming back to him for future furniture.

Fatima was great to work with and really went above and beyond to secure our desired mattress and ensure top quality. She also kept us well informed along the way about the delivery and next steps. It was a pleasure working with her and I would highly recommend working with someone who is professional went it come to the mattress purchase thank you Fatima

My sales associate, Fatima, was very attentive and quick. I ordered all my bedroom furniture online but forgot the box spring/s. She was very helpful. It was a quick in and out.

Fatima is very professional and she knows her job very well she explained each and every piece that we like and want it to buy in Ashley store highly suggestion to ask for her if u waking-in..

The salespeople and management here are always pleasant. They are helpful without being overbearing. I've been coming here every few weeks as I shop around in preparation for a move. I think I know what I want for my living room, and it's at Ashley. Now, to wait for a sale. They do have 60 month no interest financing if you qualify. The store is clean and bright with a nice selection of furniture, and has a good amount of parking around the building.

I had a very good experience shopping here. Ali was my sale person,he was so nice and patient. I bought a dining set. His great effort,encouraged me to come back again ,however he was off, so Sofia helped me this time . She was also a nice person and very helpful. I am happy with my sale and highly recommend them.

My wife and I are in the process of moving and needed new beds and sofa’s. When we walked in, we were greeted by Hugo Paniagua with a friendly “hello”. Hugo was very patient with us as he showed us the different types of mattresses, beds and sofa’s. We were very happy with our experience and would recommend anyone to come shop here.

(Translated by Google) Excellent service! All the employees were very attentive from the moment we entered the door. (Original) Excelente servicio! Todos los empleados fueron muy atentos desde que entramos la puerta.

The people are nice. And showing us what we were looking for.

The sales person was patient and knowledgeable. Management was willing to negotiate.

Zero out of zero stars!! This company shouldn't even be a company and get terminated by the BBB!!!!! Please read this before you buy at all with this company!!! I made a purchase for a sectional cream colored couch about 2 years ago April 15th 2021. Me and my wife loved the way the couch looked and the price was affordable, the price was roughly over 2,000.00 including warranty and delivery and all that stuff. Context of this is their warranty!Background: a sectional couch cream colored, 5 year protection plan included. After two years of having it it was finally time for a cleaning with our warranty. About 4 weeks ago I called to make a report with GBS. Everything was going as planned I sent pictures and they were going to send someone out to clean it. A week and a half passed and finally someone called to tell me an appointment. Already a bad impression. So once the the tech came over to, what I thought was clean it. But NNNNOOOOOO!! He only came to diagnose the situation even after I put in a claim with GBS and sent over plenty of pictures for them to diagnose the issue via photo but instead someone had to come for that. So whatever that happened. I was waiting for a call the next day, the day after, the week after, 2 weeks after, and still nothing. I had to take matters into my own hands because not one company was going to call me not the service techs company not the company that I submitted my claim with, GBS, not even Ashley's home furniture! They all are terrible! So around 7:30am Pst 7/21/23 I called the furniture company that's does the cleaning and they stated that they don't have any paperwork of mines to begin the cleaning service I asked why and they said they need approval from a different company, GBS, so I told her I have a claim and she stated that I still needed to contact GBS, to give the authorization. I then contacted GBS, furniture warranty partner, and the stated that they did not approve my cleaning services to get done due to then only servicing single stains not multiple stains, they also stated that the warranty only covers 30 days of a single stay occurrence. So I told the rep "what if I got the stain about 3 weeks ago and the stain was from a cup that bounced on my couch and stained two parts of the couch?" She went on by saying since multiple stains have been occurred then that doesn't fall under the single stain policy, and I told her " why if it happened with the same cup at the same time and date so it had to of been a single stain just went here and there!" She went on by stating that " it still is under a multi stain so we don't cover that but I can recommend you to a company that does do full service cleaning and they will give you a quote." I then proceeded to ask her a personal opinion and it went like this, " so you're telling me that in your own personal opinion if you got a couch and warranty on this couch for stains and a company called GBS tells you that your couch isn't covered due to multiple stains, you would be mad and to top things off they send you to a different company to pay even more money to get the couch cleaned even though you already paid for warranty?!!" She couldn't answer a simple question like this due to " policies she's following." So I then just stated to her "okay I understand you can't answer a simple rhetorical question that has only a yes or no answer to it." And proceeded to say thanks for not helping me and hung up the phone. Now I am here stuck with a couch that apparently is covered with stain warranty but not really covered with stain warranty. PATHETIC, that is what I call all three of these companies! ASHLEYS HOME FURNITURE, GBS, and their cleaning company! All three are just the definition of what rip off looks like in person and in a company! I HOPE YOU GUYS READ THIS BEFORE BUYING OR EVEN THINKING OF BUYING FURNITURE FROM THIS PLACE! Never again that is one and hopefully more customers never purchasing from this company ever! If you guys have any q

Good for middle class starter if they deliver when they promise.

I would give negative stars if I could. They scammed me $90 overcharged without my consent. Go somewhere else, customer service is terrible. I’m still waiting for corporate to contact me. New manager hired has 0 experience and doesn’t know what’s going on. Speaks over you. Find another furniture that actually respects and values your business.

It sucks! I had a sister order furniture at this store last week. She is a single mother with two little kids who is barely getting by. She ordered furniture I was with her to help. The order couldn’t be delivered because the sofa was oversized. They asked us to pick another sofa but we couldn’t find anything in that price range and she couldn’t afford those expensive ones they were pushing to sell. So the sister decided to cancel the order and buy the sofa elsewhere. But Ashley-Northridge charged her $180 for attempted delivery! The store knew well they were delivering it to an apartment at the time of placing order and they should have advised us but they didn’t. How can you charge $180 for the order that couldn’t be delivered? The sister who is at the verge of being homeless was literally crying for being ripped off! I communicated this concern to them but they were heartless folks. For you $180 may just be a small number but for the struggling single mom who is working hard to survive, it is a big amount! It’s immoral!

Ali was great all around! He was a super helpful and patient individual which we greatly appreciated and made the furniture buying process more enjoyable.

My husband and I purchased furniture at the Northridge store. The next day, we returned to resolve a wrongful order issue that was incorrectly stated on our receipt. The store manager “Taylor “ assisted in resolving our concern. She was very knowledgeable, professional, and very pleasant to work with. She made our issues go away effortlessly. We ended up purchasing additional items. We were so delighted that Taylor resolved the concern and left the store smiling.☺️😊

Friendly and attentive staff

Donna, customer service representative, provided excellent service 👏 👌 She was courteous and kind. She listened well and made efforts to meet our client needs. Thank you, Donna D.

We ordered a power recliner the other day, Ashley furniture scheduled the delivery for Tuesday 7/4 and gave us a four hour window. The day of delivery half of the time frame went by before they called and said they were running late and it'd be delivered by 6 pm. It's now almost 8 pm, it hasn't been delivered and we can't get in touch with the customer service agent because the offices are closed. Very unprofessional to not do a follow-up call and say they can't make it tonight. Holiday or not, if you make a commitment then you follow through with it or apologise for the inconvenience and guarantee delivery in the morning. We're not sold after this experience and it's very unlikely we'll return when we need to refurnish the house. There are better companies out there who are communicative with their customers. Don't waste your money here.

Donna was our sales rep and she was beyond amazing! She walked us through all the dinning sets they had in the showroom and even took apart a table to show us the different sizes. However, her manager was not pleasant at all! She made her clock out even when she was still attending us. Donna worked after her hours with out a pay… corporate should really look into that because as far as I’m aware, it’s illegal. Poor Donna RAN in heels to clock out and came back to help us finish the sale.

Omar and Selima went above and beyond to help us, their service was absolutely incredible. We are definitely coming back!

I love their selections on Furniture and their prices are affordable. Donna the Sales Associate, was very helpful and provided excellent customer service. Im more than satisfy with the selection that I made.

We had a great experience. Donna was a terrific salesperson with a warm personality!

Very nice sales person. Helpful and helped us get what wanted. Thanks ALI

Teresa was super nice, low pressure, and a pleasure to be with.

I have been shopping at Ashley Furniture for years. My last experience was wonderful as always. My sales person was knowledgeable, courteous, and patience. My total experience was absolutely wonderful.

Donna is very friendly, kind and patience, she even goes beyond her job. I appreciate what you did. However the other two ladies in the store were like indifferent and not friendly.

(Translated by Google) My favorite place with my family M with good quality and good prices and variety in models and very good behavior of the staff (Original) محل مورد علاقه من و خانواده ام با کیفیت مناسب و قیمت های مناسب و تنوع در مدل و رفتار بسیار خوب پرسنل

This is probably the last time I'm shopping at Ashley's because I finally choose a sofa rug end tables, coffee table love seat arrangement only to find out that the item on display is discontinued. Why would it be on display and waste everyone's time !! Also, I spent over 4k and I couldn't get any discount like before. What a horrible decision by management. If it wasn't for Ana ( the rep that assisted) I would have dropped Ashley's like a bad habit.

Qazy was the most patient and awesome person on the floor! Stuck around with my picky self for 4 hours trying to find the perfect couch!!

Good Customer service took care of me thank you I really appreciate it’s Nice and beautiful furniture friendly and respectful

The service was good. I did find that they really no longer show alot of different peices. Barely any recliners. Not alot of choices to view. Otherwise, enjoyable experience.

Understood what we needed

Sophie was amazing 🤩 Donna is so sweet Both ladies are great !! All staff were super friendly

Yesterday, in Ashley Store I met the WORST sales person in the world! I was alone, following her (Sophia Gil) for asking her support in my purchase. She was attending another customers at the same time with me. She was rude and very inaccesible. And, finally, she has flatulence in front of me, my husband and child (5 years old), while we was paying for our purchase. WORST sales experience in my life! Terrible Ashley!

Our representatives was wonderful!!

Ali was a pure pleasure in assisting with our mattress selection and purchase! He is definitely worthy of 5 stars!!!!!

Heyam is amazing. She knew exactly what we needed, directed us with her amazing smile to the area where we were able to chose our couch and she made the transaction so smooth. She is the best. Smile on her face all time we go to Ashley’s. Highly recommend going there for any of your furniture needs. If you lucky to get Heyam then you have won the jackpot at that time too.

Thank you for your wonderful service . Sales manager Salema Wajid did an amazing job explaining everything to us and was very patient . Thank you Soo much Ms Salima Wajid for all your help . We greatly appreciate it 😊

Nesty

We came dining room shopping for mothers day and we had such great help from Leah. She really took the time to understand what we were looking for and was able to help us pick out a great mother's day gift. Thanks Leah!

Lovely sales person. Very helpful!!!

Jessie, Manager, and Staff were very helpful, sweet, and positive. Thank you so much for all of your help!

Excellent prices I recommend them 👍 for everyone who likes furniture. Good. I recommend them, that's why I give it 5 ☆☆☆☆☆ stars

We got good deals on 2 rooms

Had great service so far are sales person was on point with everything from showing us the furniture to the finish sale they blow away living spaces , living spaces gave us such a hard time replacing furniture they broke upon delivery and never would exchange it so Ashley Furniture will be the new place I shop from now on.

(Translated by Google) Very nice exhibition of furniture for the home. Spacious and great variety of items. Excellent attention. (Original) Muy linda exposición de muebles para el hogar. Espacioso y gran variedad de artículos. Excelente atención.

Best experience ever with Alex the sales rep thank you so much, very good customer service.

Awesome customer service! Awesome quality at low prices!

Horrible experience! I bought a set of furniture (Bed Frame, Dining table and Sofa). when my furniture was delivered, we received the wrong sofa from what we ordered. I have been contacting the customer service from day one of delivery to return the sofa but there is no response. Every day I had a follow up call, but they always say, "it will take up to 24-72 hours". That 72 hours never happen. It’s been 3 weeks. It so frustrating to see something you don’t like in your living room without your approval. Customer service doesn’t exist. I have been a customer for 9 years and will never go back again. I would warn everyone who wants to buy here should think twice. I will let my friends and family about my horrible experience.

Excellent service, quick deliver, good quality beautiful living and dining set. Very pleased

Mrs Ranata Wolf was an absolute pleasure. She was helpful not overbearing and she was funny. Ask for her she will give you the best service ever. She's very informative without being pushy and without pressuring you to buy.

Excellent Team, the staff was so awesome

If you need to purchase anything Angeles is the lady that goes the extra mile to accommodate you and find exactly what you are looking for, she helped us buy two mattresses and we now have a good night 😴 sleep because of Angeles. The delivery men were very respectful and careful bringing the mattresses into the house. The Northridge, California store.

(Translated by Google) Good service the lady who served us very friendly (Original) Buen servicio la señorita que nos atendió muy amable

Please see attachment I have been having problems with this store in Bakersfield for over a month now please help

This showroom has a pretty good selection of furniture. Plenty of parking and the staff are helpful, my only issue was the constant pressure and suggestions to open a credit card.

We found exactly what we were looking for. The salesman was very helpful and friendly with taking our order. Shipping was quick and the delivery guys where really friendly as well

I’ve been buying all my furniture from Ashley they have good stuff (one star). Delivery is always on time (one star)and the people that works there is always willing to help… some times they push you to buy things, and it is fine, that is their job Recently I bought some chairs for a table that I had recently bought at Ashley, and a set of place mats, when they were delivered I didn’t like the way the mats looked on the table (color) so I went to the store and asked what was the process to return them.. to my surprise I was told I couldn’t return them, accessories are final sale but nobody told me that when I bought them!! Customer service told me that I should’ve read the small letters on the back of the paper that I received at the time of purchase….😲 Warranty? I haven’t used it.. let’s see when it is time to use it, I just got an email with a looong list of items that are not covered, I was told that the warranty (that I purchased) would cover “any” damage🤷‍♀️ I wish I could give them 5stars

Very good sales people specially Lia and Ana and the best and most helpful manager Salima at Northridge branch.

Me and my husband want to thank ani for helping us pick our furniture, she was the best and so helpful and made it so easy for us to pick out what we wanted!

We got help from Pedro and he was so nice. He let us look around and wasn’t pushy at all. He lets us walk around the whole store and was at a distance so we didn’t feel rushed. Definitely coming back to Pedro when we shop for more furniture.

Customer service was really good. He helped us find the perfect sectional couch and counter top chairs.

Although I ended up canceling my purchase, the manager and staff were very professional and made it very each to get my refund- :)

I really like the quality and Donna was very nice and professional helping me with her suggestions..thank you..

Great experience with Anna helped us with everything we needed very knowledgeable

I liked the set up of the store. My first time there. Javier was great. He was accessible, but not following us around. He let us pick what we liked and answered our questions.

We had a great experience with Qazi! He took care of my dad and I today with the best customer service.

Qazi was very knowledgeable and was able to find the right items I needed to make my home feel like home , thank you qazi would definitely come back again soon for a coffee table to complete my living room !

We have bought many items from Ashleys and have always been very satisfied with their products and customer service. However, in our most recent purchase the items delivered were damaged and dirty. After speaking with customer services and having to follow up because they were not calling back, the replacement items were sent and one of them was damaged worse than the original piece. They did not call to schedule a new delivery date for another replacement. I had to call multiple times before it was scheduled. I am very disappointed with the way this was handled. It was very inconvenient to not have functioning bedroom furniture that I paid a lot of money for.

If you look at the rest of my reviews, you'll see I'm pretty evenhanded. I ask you to consider that context when I tell you the following: THIS IS ONE OF THE MOST DECEPTIVE COMPANIES EVER -- AVOID AT ALL COSTS. I would rather be sitting and sleeping on the floor right now just to spite this horrible company and the wretched people who work there. Background: I bought a bed, sectional sofa and some other small items on a financing plan a year ago. I've made all my payments so far. What happened:THE SHOPPING EXPERIENCEThey will try to manipulate and upsell you worse than you've ever experienced. They outright lied to me. They wasted my time in the store. Eventually they wore me down and after I made my choices, they indicated that payments will be made via a third party bank. I didn't like that, but I trusted it would be fine. Big mistake. THE OTHER SHOE- The bed stand that goes below my mattress and box springs was never delivered or included despite me being explicitly told it would be. - I was supposed to receive monthly $50 rebates in the form of prepaid cards for the first year of payments. I managed to get one sent from another third party company. - My payments inexplicably rose from $84 to over $100 despite assurances that this would not happen. - I spent countless hours on the phone to three separate companies -- Ashley, the financing company and the rebate card company. They play the shell game and keep redirecting you, and that's only after spending hours on the phone.At this point I'm thinking about how best to pursue legal action. This place has already been sued many times for illegal and deceptive practices and it is inevitable that there will be another class action against them for some of what I'm experiencing. I hope the owners of this company and its entire executive team end up in jail. This company isn't just bad, it's evil. DON'T. I PROMISE YOU WILL REGRET SHOPPING HERE.

Less than a year Sofa .. factory warranty representative denied it repair..I will not give reference or buy again from Ashley stores..

Very courteous and professional personnel. Thank you

Extremely Bad Customer Service Really Really Bad after service Only one word TRASHLEY

Visit Kellie, she is such a. Great human, her Custer service and knowledge got me through this shopping experience.With my brand new bed, which was much needed.The dinning table and small sectional Kellie helped me with are such a great buy....Go Ashley's......

We were happy with service. We found what we were looking for and bought it. The very next day I received a message that the same furniture was $300 less. I called the manager the very next day and they honored it gave me a credit for the difference. Not the best selection of sofas but unique nice stuff if you take your time to look. A little dicy not very honest but I am being forgiving. Very reasonable prices on certain items. Check the Internet before you make your decision. Good convenient easy shopping with decent selection.

I went to Ashley a couple of times to purchase a couch with my boyfriend and I noticed a heavy set man mistreating his employees. I think his name was Jacob or Jonathan, I just don’t remember. I used to work in customer service and I genuinely don’t like seeing people being disrespectful to employees. I hope someone in HR can have a talk with him because it’s unprofessional to see people constantly being berated and watched while working and trying to help others. Thank you

Ashley is our go-to place when it comes to furnitures Qazi was very helpful And accommodating. Answered all our questions and concerns. Thank you Qazi.

Gio was my Sales Agent. He was very knowledgeable, great attitude, and straight forward. No sales scheming. I had went to the Canyon Country store and was not treated with the same integrity. Thanks guys for helping me with our new mattress and bed frame. Spectacular service. See Gio for your furniture needs.

Gorgeous place to meet your furniture needs. Ample parking with lots of available spaces so you can just park shop and go. Staff are the friendliest people you can ever meet. The stores website is well kept and everything else goes beyond your expectations. Forget Amazon. Enjoy!

Ashley is one of my favorite places to shop for furniture, truly you can find a lot of variety to choose from. Very good quality as well, staff are very helpful too .

Maybe had we gotten a different sales person the experience would’ve been better. She was very opinionated as to what items we wanted, and had a harsh way of saying why that piece of furniture isn’t “good”. Kept hearing words like “cheap” out of her. Overall was an okay trip, I understand the upsell but no means no.

(Translated by Google) Their prices are confusing, they have a price for a 7-piece dining set but then they say that it is the price of a 5-piece set... Too bad I was interested but that made me suspicious! (Original) Sus precios son confusos, en un dinning set de 7 piezas tienen un precio pero luego dicen q es elnprecio de un set de 5 piezas... lastima estaba interesada pero me dio desconfianza eso!

If you want to be treated less than human then this is the right place! This is for the lousy customer service and manager of this location named Jacob who was as useful as a rusted thumbtack. We purchased a set of couches from this location for $1700 (each) plus shipping. We received defective couches. The recliners make an awful sound when opening. So we reached out to report this issue to be sent a technician who recommended to use a spray. That did nothing. Once again the issue persisted and when we reached out again, we were sent a replacement. The replacement had the same issue with the recliners! We once again went through the process of getting yet another replacement only for the same issue to happen once more! Clearly there is a manufacturing defect with the couches we received and despite sharing this with Ashley’s multiple times, nothing was done. Such a product should be recalled. After an inconvenient process of phone calls, we went into the Ashley’s store as we were allowed to pick a new set for replacement and the exchange was approved. To our surprise, we were expected to pay for shipping to send back the defective couch! The manager Jacob then claimed the couches were not defective despite multiple returns of the couch with the same problem with the recliners. Jacob maintained the most unprofessional demeanor a manager could have and really failed us in every way as a customer. Our time, money, and patronage was wasted in a company we used to look highly upon. Very disappointing.

My salesperson Fatima was great. She was courteous, knowledgeable and very professional. I hope my delivery and set up go as well as my in-store experience.

Loved their Millennium line and the mattresses selection.

My problem is with delivering a lot of messages and calls and they never say a correct time.

Great,and professional

Happy New Year! Walked in to Ashley Furniture, Northridge today. Thought I would see the latest furniture available in the new year. Walked in the front doors and was politely greeted by salesperson, Qazi. He maintained his distance as I perused the sales floor. Qazi monitored my progress through the store but was not bothersome, which was nice. I was also greeted by the store manager while pursuing the floor. I then found an interesting item on sale. The regular price was $129, and the item was on sale for $4.99. Great deal! I carried the item over to customer service to purchase the merchandise. At customer service, a woman was seated behind the counter on the phone. I motioned that I wanted to make a purchase when she completed her phone call. She made a pointy finger motion that she was busy. I patiently waited and after her call ended, rather than help an in-store customer, she made another sales call 😳. As a result of the poor customer service at customer service (sounds counterintuitive yeah 🤨), I left the item at the customer service counter and walked away and continued shopping. Shortly after, I let Qazi know I was ready to check out and pay for the item at customer service. Qazi had already grabbed the item’s information, so I could pay for the merchandise without further delay. Qazi was very helpful throughout the visit. My only complaint is with Ashley’s purchase process (and customer service). I was FORCED to provide (4) four separate signatures on four different printed out documents for the $5 purchase. What?!?, a total waste of time and paper. Speaking of time, the Apple iPad software for Ashley was not working and was restarted at least 3-4 times. Overall, I recommend popping in to Ashley periodically to find good furniture products and occasionally find excellent sales prices (See photo examples). I’ve purchased some really nice bedroom sets, outdoor furniture, and cabinets at Ashley.

This furniture store is a scam, they just want to sell but can never follow through. It’s been 2 and 1/2 months of back and forth of their incompetence & lies. Not only is shopping here frustrating but an extreme waste of time. Cut your losses and don’t do business with them.

System is not clearly shared with customers. My partner and I were shopping for a sofa. Fist day Jane Doe helped us. She was great, kind and respectful to the point that we choose her to be our salesperson (hence we did not know you are assigned a sales associate the minute you walk into the the store)We looked around liked a couple of options but needed to get back hone to make sure we had the space for either one. We took her card and left to follow up. Next day we Walked in, another salesperson greeted us, She said I'll be helping you all, we responded with "we know where we are going" to compare measurements and make the purchase, then we called JF who was scheduled to be on the floor that day- to process payment. She joined us to start the purchasing process when the salesperson who greeted us that day made a fuss about us being her client who she had spent hours with (not true) It was awkward. All of the sales associates on the floor were whispering laughing and looking at me and my partner. Horrible. We spoke to management and explained, he okayed and allowed JD to proceed.We picked up the sofa the following day- and what do you know the one piece of the sofa that is not reversible had been damaged. Better Communication would have avoided such an unpleasant experience from all involved. But the damaging of our sofa is not okay. I'm just not sure I'd go back. Their furniture is gorgeous but won't spend my hard earned money in such a toxic culture environment like we experienced at this store. We took it home and will reupholster the one cushion.

We bought a coffe table with a protection plan. After one month the table started to get swollen and peel off. We opened a claim and no one responded or tried to help us. I don't recommend anyone to buy their items from Ashley's because they don't provide customer support or service.

Good service the sales guy was very nice

DO NOT GET ANYTHING FROM THIS STORE. SHOULD OF READ THE REVIEWS HORRIBLE QUALITY ! I have less than 5 months with my couches and the material is already worn out. I had noticed worn out within the month but blamed a fluffy blanket for leaving lint (clearly wasn't the case).They sent out a technician and he blamed usage and pets. They only have a 24 hours return policy from the day you receive them. Clearly, the couches are going to look good when you first get them. If you plan on sitting on your couch BEWARE you might start to rub off whatever horrible material they use. Unless you plan on using your couches as a museum display (NO TOUCHING, NO SITTING) these couches might last you a year, if you're lucky. Jacob store manager in Ashley suggests I use a RAZER blade to remove the pieces of fur that are coming out. Thanks for the suggestion I really want to be using a razor blade on my new couches. ****Word of advice spend a little more at another store but at least they will last you longer than 5 months. Save yourself the trouble and the money. *****

Had a tough time coming back after I couldn’t get a return call during Covid regarding my sofa warranty. Decided to give it another try and Donna was the sales associate that helped me, very satisfied with her knowledge and help.

Javier was extremely helpful and quickly attended to our needs and answered all our questions. Great experience overall.

Ashley Northridge store has a better layout than other locations. The flow is very good. Service team members are all very friendly and pleasant to work with.

Excellent customer service and no pressure. We found a great deal on two sofa recliners, an end table and a coffee table.

Worse place to shop for furniture, horrible costumer service

variety for all tastes a safe and clean place

Very pleasant sales associate. Can’t wait to receive my items.

Nice salesman Javier, Manager Saleema. Both very knowledgeable!! Worked with us to get the best price. Very happy with the customer service!

Went there today for their black Friday specials to buy a sectional couch. Very poor customer service, it was like they couldn't wait to make the sake and get you out the door. Very impersonal. Didn't bother to ask exactly what you were interested in and budget etc. Will never buy from them. And sure didn't see any 50%off deals as advertised.

Jessy and the sales manager Saleema Swajid were so patient and helpful! They were kind and accommodating while we were deciding on a mattress, bed, pillows, etc. Even though they were busy and being pulled for assistance by other staff, they still managed to keep a smile on their face and get us the best price and products possible. Thank you both!

Horrible experience, horrible customer service. I never leave bad reviews but this was the worst shopping experience I've ever had. Long story short bought a $3,000 marble table set with table, chairs, dinning plate set, and rugs. Was completely bullied into including a 5 year warranty into the purchases, which turned out to be worthless. The table instantly stain everywhere as well as had a 14 inch crack. Later found out from a different Ashleys store that they no longer sell this table as it is know to crack/stain. I called the warranty company, they sent out a service tech who said he couldn't get out the stains but the crack was a problem that needs taken care of. The tech sent his report to Ashley/warranty company but after following up they said natural stone marble tables were not covered by the warranty! So why'd they push the warranty? The table also had a 1 year manufactures/Ashley's warranty. The company no longer sold the table so they couldn't replace the table but would give us $2400 store credit, not $3,000(wouldn't return the dinner plates, rugs etc that came as a set). I asked for a full refund as I didn't want store credit or a different table and the current table was defective. Went in person to talk to the store manager and he stated that "corporate made the decision to offer a credit, I have no way to contact corporate to get them to change their minds. I have the same number to get a hold of corporate as customers do". Found that to be pretty insulting as its obviously not true. Also was promised $229 in virtual gift cards, these were stolen the day they were activated. Promised $200 in fuel cards which never came. Horrible experience, will never shop at Ashley and I recommend you do not either. Really just want a full refund for this table set.

Angeles is the best! She made things easy for me. I would definitely y come back. Excellent service.

If you are making a big purchase super helpful like I did when purchasing bed and mattress. I was given 6. $50 gift cards as part of a promotion and unable to spend it now for a year. Decided to get some decorative pillows but was told I can use $50 A DAY. Trying to get someone to make a purchase was a nightmare. No one wants to help you if you are not making a big purchase. They are making me go back to the store everyday so I can buy 1 pillow a day and use $50 per day. Ridiculous that they would do to that to their costumers.

We had amazing service from Saleema and Jessie, we came in and they were helpful from looking at furniture to making the purchase. We love this Ashley Store. Thank you for making it so easy.

The guy who helped us “Ali” was a great help. We were sold on a dinner table set and a rug (: beautiful they are. The store itself was huge and cramped full of things yet I feel that it didn’t give you as much options for each furniture as a furniture store should but it had what we needed.

Ashley store from Northridge sold me a proctection plan for the furniture I bought, for 4 years, protection, in 2 years I called them to come home n fix the problems on my couches. And they came out telling me the I don't have any protection plan when they sold me a plan protection.This furniture store has the worst furniture fake leather and they lie to you so I will not recommend nobody to go there.Bad customer services they can be nice if you going to buy from them.XXXX

Saleema Swajid & Qazi were excellent with their services towards us. They were not pushy, rather very friendly, went out of their way to answer all our questions & show different products, were v. courteous. We are happy to buy from Ashley Home store, Northridge.

Saleema, the store manager is the best!!! She gave an excellent deal and the service was excellent. She is patient and caring and answered all of our questions. An awesome experience. Will definitely be coming back.

Heyam and saleema Very nice and helpful Very happy Easy to work with I highly recommend them

I really would like to take the time and write a review on my experience at Ashley Northridge! Saleema and Heyam are amazing associates helping us find our furniture nicely! Very helpful and nice people.

Came into Ashley furniture in Northridge to look for a sectional and was helped by Pedro and the store manager Saleema who provided amazing customer service they went out their way to get me the best deal ever! Super sweet and friendly Very knowledgable and understanding Pedro was such a kind man i definitely recommend his service to anyone looking to purchase :) Saleema is a lovely manager willing to go the extra mile to help

Awesome service! Saleema was so helpful and patient. I will definitely be coming back

Saleema and Vahan were very helpful.

First time buyer here at Ashley and I’m super happy with how me and my family was greeted and best of all how Pedro and Saleema took care of us. I highly recommend them for when you are ready to purchase home items.

Mr Chacon from the store was very professional and helpful with my order, thank you!

Lots of options. Not cheap. But easy to buy.

Still waiting for an answer!!!!! Customer service is really poor and the quality of its furniture is bad we purchase a sofa and after a week the zippers on center console pillow came apart and tried for a week to get a hold of someone from Ashley to help and still waiting. Don’t think I would recommend them again

Got our furniture set from ashley northridge. Highly satisfied with the service especially sales manager Saleema wajid who is the sales manager was very sweet and friendly. She made sure our shopping experience was worthy and was really helpful. She went above and beyond and helped us and gave excellent pricing. Highly recommend her for sales. She has excellent product knowledge and will make your day. 👍

Absolutely brilliant service from Ashley Furniture. Really good value for money, from ordering to delivery I am delighted with the quality. The staff is very helpful I chatted with Saleema Wajid the information she gave me was accurate and in detail she is very professional, knowledgeable and friendly. I believed she had my interest at heart and found the best coverage for me. She is very knowledgeable, professional and friendly exceeded all my expectations, will definitely be back at this location!

The sales manager Saleema Wajid customer service is number 1. She is very friendly and sweet. She knows her job very well. She is very knowledgeable about her store items. I will definitely come back because of her great customer service.

I had a great experience in this store, I was given a great deal by Saleema, she is an amazing sales manager and I recommend her to everyone who wants to by furniture.

Imagine Living Spaces with way better choice and quality. Renata was an outstanding advisor with great knowledge in bed furniture and types of mattresses.

Fatima welcomed us with her beautiful smile. She showed us different styles of mattress thats within my budget and whats good and comfortable. She was not rushing or pushy. Explains details of product with professionalism.

Heyam Ismail was super helpful and awesome! We came back to Ashley’s furniture just because of her, and we bought a mattress and a sectional couch! She really took care of us!

Describing Hayam is easy: Professional and polite. We were impressed with our first purchase that we came back for more furniture and asked for her to help us again. Thank you Hayam for your assistance 😊 We love our new king bed as well as all of our living room furniture.

Always easy to find what you’d like. Sales people aren’t pushy and the only up sell attempted is protection plan, which, again, isn’t pushy. I appreciate that. We were in and out in 30 mins.

The sales associate was very helpful and so is the store manager. Excellent service. I will be back to the store to complete my furniture shopping. My son is also very pleased with Lisandro Rodriguez, very patient with us, it took us a long time to decide which furniture fits the size of the rooms and of course our budget. I will certainly recommend Ashley furniture to my family, friends and co-workers. Thank you Lisandro for your help. You know your products very well.

The sales person, Sofia, was so sweet and helped us throughout our shopping. She was very knowledgeable, helpful and professional. We would be coming back to this beautiful store and ask Sofia for her help again.

We purchased a queen mattress set from Heyam Ismail. Who I would reccomend. She gave me some space to look but answered my questions, saved me money, and even sold me a mattress cover when I already have one. Thats A good sales person

don’t like how they follow me around the store. usually they keep themselves at a distance but this lady would not leave me alone. kept asking what i was looking for. when i told her i was just looking she wasnt happy with my response 🙄🙄 like jus LEAVE ME ALONEE! i understand that they are salesperson but i’ll ask when i need ur help 😐 i jus felt so uncomfortable the entire time

Came to Ashley Homestore Northridge to look at beds and as soon as we walked in we were kindly greeted by Donna. She was very helpful and sweet. We were just going to look since we just started shopping around and hadn’t decided on what we wanted exactly but she made us feel like family. We got a beautiful bed and couldn’t be happier. Thank you so much Donna!

Quick and friendly

I would never buy from them agian, once you buy something from them that's is it, they don't help you, I would give them a zero if I can!!!! Don't trust them.Dont trust Jacob !

I been coming here for years… I just love Ashley’s furniture store! There furniture is the best and customer service absolutely amazing…. Jacob the Manager makes sure his customers are happy and get the best deal possible. Thank you Jacob and Leah <3

The minute we entered Ashley furniture, we were immediately greeted by a lovely salesman. His name is Ari. He really helped us out and gave the best customer service he could. Answered our questions and moved forward. We ended up making a purchase today due to that great service. Thank you all!

This review is solely based on the department who is suppossed to come fix or replace your furniture if it is defective. I contacted them within 24 hrs regarding my wobbling coctail and end table. To this day , it has been over 6 months , maybe longer . It still wobbles... A nightmare getting anyone to come fix it . Horrible customer service !!!!!!

Vahan was great! Honest and very helpful!

This was my 4th time dealing with Ashley Furniture. I thought after the first 3 times were they messed up my order, Iwould never go back but My wife convinced me to go back ,that things would be different .Nope they sent the wrong Item again. I am finally Done with them. Be careful when dealing with them take pictures ,SKU numbers and names. They seem to blame others for there mistakes and then try to convince you thats what you order. I give them a MINUS 10. I had to give them 1 star or else it would not let me post.

I bought a item from them and week later it went on sale and they wouldn’t give me money back only offered store gift card because the item was delivered already to me.

Salesperson were very helpful and Ashley product is very good. We are happy with it z

My wife and I went today and purchased a Sofa and Love seat we had excellent customer service and a great price on our purchase

I walked in with the intentions of buying patio furniture. I was instructed to go to the back of the store where the displays were stationed. I was serviced within 15 minutes of walking in and walking out of the store. Well done Ashley workers.

Wasn’t rushed while shopping. They also price matched a lower price in the Ashley website which was great.

Absolutely excellent service by salespeople and Management at this 2 locations Hawthorn and Northridge Ashley stores. Bought Sofa with power reclining. Just Waiting delivery on this Friday, hope the delivery and product it self would be as excellent as the service from Jose Jimenez (Hawthorn store), Donna Demetrius and Somayeh SM (Northridge store). Thank you, guys! Alex V.

Don’t buy Ashley Furniture ! They take your money! They don’t deliver furniture! I am tracking my furniture like its on set but after few days they call “ 2 chairs are missing no table no branch , if we deliver separate its your responsibility “! I suspected that they sale someone else my orders parts by cash ! I have full insurance so maybe they uses it for their own !

Great selection, sales people a little pushy but that's normal I guess. Prices are good too if items are on sale.

Dont go there they're liers and they'll make take their merchandise but you can't return it if you change of mind because of their policy.

(Translated by Google) Very good tension and very good prices (Original) Muy buena a tensión y muy buenos precios

The service itself was great, they are very helpful. Only thing I don't like is doubling the price and then trying to tell me they gave me a discount when they bring it down. The couch I bought there was marked at around 8k, they said they can give you 50%which would be around 8k. I looked on their own website and found the exact same couch for 3400. They're telling me they gave me a huge discount when they just price matched themselves. You never gave me a discount, you gave me your regular price. Price matching was meant for your competitors, not yourself. That is not a business practice that bodes well with me

It was a wonderful experience yesterday we visited Ashley Northridge. Front staff warmly welcomed then one of the associate helped us to find what we were looking for and was very helpful with that. Manager Saleema is amazing and truly helped us out with everything we were looking for. It was amazing how she cares so deeply about the customers and was helping out not just us, but even other customers at the store in the same way. We are glad we had her to help us with our purchase. We definitely recommend her!

Sooooooooooo expensive wow. We got a sale but decorations wow no sales.

It was good

Purchased a Stearns & Foster mattress and 5" box spring. During the purchase with the salesman, the manager came over and added a $250.00 delivery fee, although the Ashley website is clear that there is free delivery. We had to spend a lot of energy showing them this, and getting them to take off the delivery charges- spoiling what had been a good experience until that point. Then, we get home and receive our delivery notification and realize after all the time with the manager, correcting the order, she still sent the wrong box spring, a 9". So we have to call and fix that. The mattress comes the next day and is RIPPED, with two holes in it, while still inside the plastic. We refuse it. Then we spend hours on the phone with Ashley, and decide we do not want to have another mattress delivered from them, as they have been such a negative experience. So we ask for a refund and they will not give it - Customer Service even claims that they will only refund the mattress price and not the sales tax! We call the store directly, they tell us to come in the next day and they'll process the cancellation and refund. We've now been at the store an hour and they say they don't see our mattress is back at the warehouse and they can't do anything until it is....this is an incredibly frustrating and clumsy way to do business. Very disappointed in what I expected to be a streamlined and respectful process.

(Translated by Google) Bad service . The manager, Mrs. Salima, is rude. She yells at everyone. She is in a bad mood all the time. And when one is Hispanic, he treats you worse.. (Original) Mal servicio . la manager señora salima, es una grosera le grita a todo el Mundo Anda de mal humor todo el tiempo . Y cuando uno es hispano lo trata peor ..

had a bit of trouble with some products but they eventually fix the problem. I appreciate the efforts to correct issue that came up.

Salem’s was the best ever, she answered our questions and showed us exactly what we were looking for. Will definitely recommend her to my family and friends. Was nice and friendly and didn’t hurry us up. Thank you Saleena

Vahan was an excellent salesperson..He understood my instructions easily, was friendly and professional. It was my pleasure to do business with him. You can always tell the difference between levels of experience. Thank you!

Excellent customer service.

Terrible! I was very surprised to not get any good customer service. The man who greeted us looked annoyed to be there. I told him we would browse before I waste any of his time. Neways I found what I WANTED and I asked him for help with the measurements and he said DID YOU MEASURE IT? Every answer from him was I THINK SO, MAYBE 🤔..I asked some other lady to help and she never came back. So we left and went to Bobs furniture and got my entertainment center and plan on getting more from there. Idk why they had a full house of staff and no one helped or wanted to.

Jessie was very helpful! God bless her and Happy New Year to her and family!

I bought a sealy mattress for my son for Christmas . We ordered a medium but got a firm delivered by accident. There was a mistake on the order. They could have argued and said that we were out of luck because we got what was on the order, but the manager helped us out with exchanging for the softer version of the same mattress.. thanks

My husband and I found the perfect couch for 50% off and some. We’re so grateful to Mariam and the store manager was off the chain helpful and hooking it up! Thank you thank you!!! We visited 2 locations and we really appreciate the variety here. Parking is easy, bathrooms are clean and staff is so kind and helpful.

The worst shopping experience I ever had in my life

This Ashley's location is awesome! I forgot the gentleman that help me an my family but we quickly purchased couch we really liked. He also went worked diligently to make sure our purchase was set to the correct delivery date. Within two weeks our brand new couch was delivered on time.

Pablo was very helpful and professional, he was patient attentive to my concerns and answered all my questions. I had to go back to change my order the very next day because We measured the space for my dinning set so I had to go back and make adjustments to my order and I even added an area rug and a great discount on it which matched perfectly to all my new living room and dining room furniture. I had a wonderful experience and we are definitely going back soon for our bedrooms furniture and decor. Thanks Pablo!

Very friendly fair price salesperson 👩‍💼 explained to me the difference from one item to another

Beautiful furniture and nice selection of furniture. Nice people ready to help.

(Translated by Google) I do not like that place very bad attention (Original) No me gusta ese lugar muy mala atención

I went to the store to kill time before the mall open I’ve never been in it and I’ve always seen the commercials so I wanted to see their products personally. I was looking at their dressers and drawers since I wanted to buy one it didn’t matter from where as long as the quality was good but as I check those products An employee just started following me like Seriously. I was polite and asking questions about their products but they didn’t leave me alone so I could shop peacefully and comfortably. I Felt judge I don’t know my appearance maybe they didn’t like something about me but they should never judge a book by its cover because even though their prices are over priced I could buy something but because I felt disrespected I’m not gonna do business with them. Are they prejudiced who knows This happened before Covid who knows if that employee is still there I hope this doesn’t happen to anyone else

It's what I get ,and they refused to exchange or refund, completely scammers,,Telemundo offered to put them on TV

Be aware about this scammers, I bought a set which was included night Stan, dresser, after it was delivered in boxes when I try to ensemble i found it was used!!!! Yes used,,we called to see if we can exchange but they said because 3 day was passed already they can't refund or exchange,,so they going be famous in Telemundo 52😉

The service was amazing! I got the bedroom set I wanted at an amazing price and the woman that served me was a God sent angel😃

Amal was very helpful and knew her merchandise well. It was a pleasure shopping for my dining table set there.

Our experience was very comfortable and pleasant, our Sales Associate Leah was very helpful and patient with us. Thank you Leah for your excellent customer service!

very dissatisfied with my delivery they ordered and delivered the wrong bed and there was a roach inside my furniture. I called to complain very hard to get someone on the line customer service wasn't much help took my complain and said they would call me back , no one called me . I'm afraid to sleep with roaches who might lay eggs .

Nabila helped us get the perfect couch with a HUGE discount!!!!!!! I am beyond happy with the customer service here.

Great service, would ship here again.

Shadi and Alam were very helpful! Thank you

When I was in there the customer service was ok. Nothing special but the person helping me was helpful. I saw some plates on clearance and decided I would get them, the lady helping me said that she can give me a bowl with the plates so it could complete the set and when I finished paying for them some crazy lady came with an attitude to the customer service desk being very loud and rude saying that the person helping me should have not done that. Keep in mind the lady is being loud and rude while the whole store is looking at us as if I was trying to steal something. The whole experience was just very ugly that lady has a very ugly personality and should not be working in retail. This lady made a huge scene all for a bowl. I returned the plates and I will never go back to the Northridge Ashley’s ever again because of this lady. I wish I got her name because she should not be working in customer service.

Ashley deliver service in Colton is lazy . Didn’t receive all items as promise date . A week later . Did t bring all the pieces . Haven’t revive dresser as of today . I should have read the reviews before going their .The delivery service is Horrible!!!!!!! I

A lot of inventory and employees are very helpful and nice 👍🏼

Great service & great furniture!

Beatifull

Great selection and friendly staff

Amable ,paciente, honesto y respetuoso

The clerk who helped my mom and I was extremely helpful and kind. The manager was beyond generous as he helped us bring the cost down a bit and we left with 2 new couches.

I had an amazing experience in Ashley Furniture located in Northridge. Donna is the best!! She is so sweet and very helpful. She’s very patience and gives the best customer service. She’s amazing and never boring. 5/5!!!

Gary Prushanskywas great!!! He was super friendly and super helpful!!! Will definitely recommend him to family and friends!!! Thank you Gary!!! Can’t wait to receive my new bedroom set! Will be returning soon for more furniture.

I do not recommend Ashley Store, it has been the worsts experience, I bought a living room set since May 19, 2021, it it almost 3 months and I have received nothing, only lies and dates of delivery, they have a bad customer service, nobody takes responsibility, I paid cash for this product, they are careless 🤥👎👎

Worst customer service so I have ordered 3 new Sofas after receiving the three sofas the color was different so we came to the location and exchange the sofa with the color that we chose They made us run around for two weeks coming back-and-forth to the store and made us call different reps this was a such a headache wasted our times stay away from this location I have returned everything I won’t be coming. Store manager : Leigh Okamura Sales rep: Pablo C.

The manager was awesome & very helpful! He made it easier for us to get what we wanted. And the sales ladies Jessie and Angeles were very helpful too and so sweet with very good customer care service and patience. Very happy with the black recliner that I purchased.

Rude coustimer servies. Wouldnt stop following us. Did I mention rude. The guy wouldnt even let my mom talk. Guy was so condescending.

I had an issue unfortunately with Ashley corporate. However the store manager was outstanding and was extremely helpful to the my needs.

I bought a couch from them in the beginning of March. I have yet to receive my couch, they promise u the world a paint this beautiful pic. Do urself a favor. Go to ur local mom n pop shop and buy from them. They're more honest and you'll have all ur items same day. I dont recommend buying from Ashley not even to my worse enemies would u send them their. It's been 6months now going to 7 and still nothing. They love to use this pandemic as a excuse so watch out for that B.S. (BEWARE)(BEWARE)(DONT BUY FROM ASHLEY FURNITURE)(BEAWRE)(BEWARE)(DONT BUY FROM ASHLEY FURNITURE)(BEWARE)

Good service from Pedro, we told him what we wanted and bam , done deal.

I visited the Northridge location after visiting Canoga Park location, hoping I would have a better experience… and I did! Donna was my sales person and she was most helpful and adorable woman! The experience was like night and day! I schedule shipment in mid July so I can’t have any review of furniture delivery experience nor furniture itself yet. But purchasing experience was so easy and painless here. Don’t waste your time going to Canoga Park location! Go to Northridge one if you wanted to be treated like a person.

Love the furniture, but the customer service is terrible and for this reason I would not suggest making purchases here. We were told by the Ashley furniture delivery team that we had 3 days to return furniture. We decided the tables that we ordered just didn't flow with our living room, called the store the day of delivery to ask about returns, and have been getting the run around since. Everybody tells us a different policy regarding returns and promises we will get a call back and we of course never do. Additionally, we were told we were getting discounts on the furniture and protection plan and the full price wound up being billed to our card. When we asked about this, we also got the run around. Very frustrating and though the couches are great, I don't know that they're worth the trouble.

WHO EVER THE INDIAN LOOKING GUY THERE , WORST CUSTOMER SERVICE EVER ! NO HELP AT ALL GIVES YOU HIGH PRICES AND WAS AN A HOLE THE WHOLE TIME PLEASE AVOID THIS PLACE NEVER GOING HERE AGAIN ! I ASKED HIM FOR HIS NAME SO I CAN TALK TO HIS MANAGER AND HE SAID I DONT NEED TO KNOW HIS NAME ! I WILL MAKE SURE HIS SUPERVISOR KNOWS ABOUT THIS TYPE OF EMPLOYEE HE HAS !!!!

Arrived. Alex showed us couches. Picked a couch we needed. He showed us the first coffee table and boom got the table. Easy…quick…and seamless!

The salesman Vahan Mahseredjian was very helpful in my husband and I purchasing a bedroom set. Ashley Homestore has great sales. So if you are in the San Fernando Valley stop by Ashley Homestore 9301 Tampa Ave, Northridge, CA 91324 and ask for Vahan you won't be disappointed.

I have bought from the store plenty of times and never have had issues and the first time that I need to use the warranty or the manufacture warranty I've been getting the runaround since January 2021. Mind you the furniture that I bought I bought back in January 2020 and like everything I have warranty on it because that's what responsible people do. It has been barely even what the year and everything is falling apart and I spent over $15,000 at the store. As you know Covid hit in 2020 and working for the medical field I wasn't even home as much four my sofa my loveseat my small table for chairs and one barstool have all managed to fall apart. No I don't have six kids I have to and that's it and because I had to work throughout Covid we were never home because they were had to be at daycare and I had to be at work at the doctors office. I tried to contact all the right personnel and all I've had Has been running around nobody seems to know how to help and some of them have flat out denied me and have lent either the store for faulty furniture and then vice versa the warranty department nothing to do with it. I am at a loss of words needless to say I just want someone to help this is not right I have warranty therefore I should be able do use such warranty. And the excuse from the warranty department is that it's a manufacture issue mind you I didn't receive my furniture to March 15 of 2020 therefore the warranty was up in March 2021 for the manufacturer and I contacted them in January 2021 which is still technically under the manufacture warranty. But both Ashley furniture store and the warranty department keep pointing the fingers at each other this is beyond unacceptable stressful not right. I have been an Ashley store buyer since 2013 I cannot believe that I am being treated this way!

We ordered furniture in April for a guaranteed delivery of June 5th. My husband flew out to our second home and was told TODAY the order is Delayed to July 1. We spent over 6k and paid in full and no one bothered to call us. The delivery was confirmed over a week ago by phone. Horrible service! Do not spend your money here!

Best customer service

It was pleasure shopping at Northridge store. And sales staffs were great !!! I am very happy with my purchase !!!

Sales team too pushy

It was nice and clean. The sales people were around and let you know that they were available but didn't pester you. The prices seem very high for the quality of furniture they offered.

I cannot believe I fell into buying furniture at this store. I regret buying the protection GBS plan. Nothing was done for me. Reframe from buying their protections plans because when it comes down to repairs they don’t approve anything. Ashley furniture should not be allowing their costumers to buy these protection plans because why are not helpful at all . Such a waste of money. I have been waiting since feb to fix my couches and they denied everything. Now I need to see if they will even reimburse me for this stupid protection plan Im so disgusted with these two company’s No help at all!

Horrible customer service.

Great experience! Lovely salesperson!

Agent explained everything really well!!

I went in to get some couches and the people there are super friendly. They go out of their way to know if you have been help or if there is anything they can do for you. Super happy to have gone there and get the couches. Thank you, definitely retuning for anything else I need.

The RUDEST, MOST UNTRUSTWORTHY company to purchase from. Delivery men with attitude and who ruin home carpets and other heirlooms during delivering. Inconsistency of customer service. Corporate agents who give the run around and then hang up on customers. HORRIBLE EXPERIENCE!!!! I WILL ALSO POST THIS COMPLAINT ON THE INTERNET ON RIPOFFREPORT.COM.

Full disclosure: this would be a 3-star review, but thanks to Pablo at Ashley's I am leaving a 5-star review. Arriving at the showroom you are greeted by a sales rep. Fortunately for my family, Pablo was the rep that assisted us. He was patient, answered all or our questions, and helped us navigate the showroom. While he is a salesman and definitely was trying to make a sale, he was never pushy or aggressive. Bottom line, he wanted to help us find what we wanted. We eventually made our purchase with Pablo and awaited for the delivery. The delivery will take a while, about 2-3 weeks. They were upfront about that at the store. Things started to go downhill a bit when we got calls saying that a few of our items were going to be delivered later than scheduled. It got worse when the first shipment contained a damaged item that needed to be replaced. To handle damages, you have to deal with Ashley corporate and that was somewhat frustrating - a lot of back and forth and being passed around. Even though the pictures I sent showed that the damages were significant, they wanted to schedule a technician to come out and review the damages before replacing it. That would take another 3 weeks (just to get the damages reviewed) and then who knows how long after that to get the replacements. After speaking with a supervisor, the supervisor reviewed the damage pictures himself and agreed that the replacement could just be sent and that a technician review wasn't needed. My advice to you is to (kindly) ask to speak to a supervisor if your issue is legitimate and you want something done in a timely manner. I should also note that every CS rep I spoke with was friendly and pleasant, they just were not empowered to do anything about my situation. And finally... the last shipment we received was a rug, and they ended up sending an 8x10 rug instead of a 9x12 rug. To avoid dealing with the hassle of the exchange process, we just kept the smaller rug and requested a refund for the difference in pricing. I am happy to say they accommodated that acct credit without issue. In conclusion of this awfully long and boring review, I'd like to reiterate that my 3-star review would be for Ashley corporate, but thanks to Pablo's assistance throughout his whole ordeal, I am leaving 5-stars. Not only did Pablo explain to me how the processes would work when shipments were delayed or damages were found, he even gave me his personal phone number and actually answered my texts when I had questions. I can't say enough about how impressed I was with his genuine concern and customer service. Definitely not expected and he would be an asset to any company he worked for, and I hope Ashley's is appreciative to have him on their team. Thank you Pablo! You turned this somewhat sour experience into a better one, and you are appreciated.

Awesome customer service.