Ashley HomeStore Northridge, CA

Zahr the sales manager is a gem, met all our expectations!

Good quality furniture however took very long to deliver

Initially purchased couch set and dinning set. My dinning set has taken 6 deliveries due to damages, with now a new set ordered due to first set having factroy inconsistancy on the finish. The repair expert showed up with wood markers that we could smudge off the ink. The second dinning table arrived and had damages. The store manager stated these were how the pieces looked in showroom and nothing he can do. I asked for a discount for my troubles and now an 8th delivery in total combined between both dinning sets.

good quality items

had a bedroom from there 6 moth ago after 4 month’s my bed frame were broken my mattress paid 800$ for it took around 8 month and i had to replace, staff over there were great my 1 star is for the guilty of there furniture

The worst of the worst. I ordered a furniture set from Ashley's two months ago, everytime they tried to deliver it they said the set doesn't fit through the stair way which is completely unacceptable as the previous owner of my unit and the other 40 units in my complex have bigger furniture that was delivered to them through the same stair way. The third time they delivered it through my front window finally, but there two chairs in my dining set were cracked and useless. The coffee table and end table they delivered was also completely different from what I saw and ordered from the show room display. Now they delivered the same WRONG coffee table twice, I found the same sets on Amazon which has these sets labeled correctly but Ashley failed to do so for their own product. Now for the third time I go to the store and reselect a different coffee table because it's impossible for them to deliver what I exactly ordered. They still haven't sent a technician to fix my two defective chairs. Now in summary, Ashley failed to deliver the furniture I ordered in time, it had 6 failed delivery which cost me a round trip of 20 miles each time from my work to home and on top of that the personnel reponses are " can you use the coffee table set that is wrong for now until we get you another one in a month". This is beyond ridiculous, I filed a complaint with them a month ago, followed up but never heard anything. At this point I still don't have the coffee table and end table I reselected and they're not sending a technician in a timely manner so I'll just fix the chairs myself. I would NEVER EVER buy anything from them, they're the worst of the worst

The cheapest furniture in the country it is kept peeling. Don’t recommend it

Good

We had a great experience at the Northridge store. Eddie, Sofi and Zahr went out of their way to answer any and all questions (there were a lot of them!) and we ended up buying more than we anticipated because the service and prices were so good! We have been looking a long time for the right pieces of furniture and thanks to these 3 exceptional salespeople our search is over! Cant wait for our new house to feel like a home!

I had such a great experience shopping here. The sales representative had a positive personality, I was able to get a great deal on my furniture as well as great service. Very pleased with this location. I will definitely come back again.

Hugo P. Was so helpful and told us about all the deals that were available and helped us customize our sofa to our exact needs to make it perfect !

Very bad service

price and service were excellent

Best customer service hands down! Family owned and operated and you can feel it as soon as you walk in. If you want to talk about sleep systems, JD is your man. He will fill you in on the wonderful details and benefits of owning one, although you may not need after you try one out. We love our new bed and pillows! Thanks JD!