Ashley | Northridge, CA 91324

Ashley is one of my favorite places to shop for furniture, truly you can find a lot of variety to choose from. Very good quality as well, staff are very helpful too .

Maybe had we gotten a different sales person the experience would’ve been better. She was very opinionated as to what items we wanted, and had a harsh way of saying why that piece of furniture isn’t “good”. Kept hearing words like “cheap” out of her. Overall was an okay trip, I understand the upsell but no means no.

(Translated by Google) Their prices are confusing, they have a price for a 7-piece dining set but then they say that it is the price of a 5-piece set... Too bad I was interested but that made me suspicious! (Original) Sus precios son confusos, en un dinning set de 7 piezas tienen un precio pero luego dicen q es elnprecio de un set de 5 piezas... lastima estaba interesada pero me dio desconfianza eso!

If you want to be treated less than human then this is the right place! This is for the lousy customer service and manager of this location named Jacob who was as useful as a rusted thumbtack. We purchased a set of couches from this location for $1700 (each) plus shipping. We received defective couches. The recliners make an awful sound when opening. So we reached out to report this issue to be sent a technician who recommended to use a spray. That did nothing. Once again the issue persisted and when we reached out again, we were sent a replacement. The replacement had the same issue with the recliners! We once again went through the process of getting yet another replacement only for the same issue to happen once more! Clearly there is a manufacturing defect with the couches we received and despite sharing this with Ashley’s multiple times, nothing was done. Such a product should be recalled. After an inconvenient process of phone calls, we went into the Ashley’s store as we were allowed to pick a new set for replacement and the exchange was approved. To our surprise, we were expected to pay for shipping to send back the defective couch! The manager Jacob then claimed the couches were not defective despite multiple returns of the couch with the same problem with the recliners. Jacob maintained the most unprofessional demeanor a manager could have and really failed us in every way as a customer. Our time, money, and patronage was wasted in a company we used to look highly upon. Very disappointing.

My salesperson Fatima was great. She was courteous, knowledgeable and very professional. I hope my delivery and set up go as well as my in-store experience.

Loved their Millennium line and the mattresses selection.

My problem is with delivering a lot of messages and calls and they never say a correct time.

Great,and professional