Ashley HomeStore Northridge, CA 91324

Good service from Pedro, we told him what we wanted and bam , done deal.

I visited the Northridge location after visiting Canoga Park location, hoping I would have a better experience… and I did! Donna was my sales person and she was most helpful and adorable woman! The experience was like night and day! I schedule shipment in mid July so I can’t have any review of furniture delivery experience nor furniture itself yet. But purchasing experience was so easy and painless here. Don’t waste your time going to Canoga Park location! Go to Northridge one if you wanted to be treated like a person.

Arrived. Alex showed us couches. Picked a couch we needed. He showed us the first coffee table and boom got the table. Easy…quick…and seamless!

The salesman Vahan Mahseredjian was very helpful in my husband and I purchasing a bedroom set. Ashley Homestore has great sales. So if you are in the San Fernando Valley stop by Ashley Homestore 9301 Tampa Ave, Northridge, CA 91324 and ask for Vahan you won't be disappointed.

I bought a couch from them in the beginning of March. I have yet to receive my couch, they promise u the world a paint this beautiful pic. Do urself a favor. Go to ur local mom n pop shop and buy from them. They're more honest and you'll have all ur items same day. I dont recommend buying from Ashley not even to my worse enemies would u send them their. It's been 6months now going to 7 and still nothing. They love to use this pandemic as a excuse so watch out for that B.S. (BEWARE)(BEWARE)(DONT BUY FROM ASHLEY FURNITURE)(BEAWRE)(BEWARE)(DONT BUY FROM ASHLEY FURNITURE)(BEWARE)

Love the furniture, but the customer service is terrible and for this reason I would not suggest making purchases here. We were told by the Ashley furniture delivery team that we had 3 days to return furniture. We decided the tables that we ordered just didn't flow with our living room, called the store the day of delivery to ask about returns, and have been getting the run around since. Everybody tells us a different policy regarding returns and promises we will get a call back and we of course never do. Additionally, we were told we were getting discounts on the furniture and protection plan and the full price wound up being billed to our card. When we asked about this, we also got the run around. Very frustrating and though the couches are great, I don't know that they're worth the trouble.

Horrible customer service ! Seems customer service not on alert ! Assemblers did not finish their job , charged $199 Unable to resolve my issue for the few weeks , can not use item we purchased DO NOT BUY FROM THEM !!! STAY AWAY !!!

WHO EVER THE INDIAN LOOKING GUY THERE , WORST CUSTOMER SERVICE EVER ! NO HELP AT ALL GIVES YOU HIGH PRICES AND WAS AN A HOLE THE WHOLE TIME PLEASE AVOID THIS PLACE NEVER GOING HERE AGAIN ! I ASKED HIM FOR HIS NAME SO I CAN TALK TO HIS MANAGER AND HE SAID I DONT NEED TO KNOW HIS NAME ! I WILL MAKE SURE HIS SUPERVISOR KNOWS ABOUT THIS TYPE OF EMPLOYEE HE HAS !!!!

I have bought from the store plenty of times and never have had issues and the first time that I need to use the warranty or the manufacture warranty I've been getting the runaround since January 2021. Mind you the furniture that I bought I bought back in January 2020 and like everything I have warranty on it because that's what responsible people do. It has been barely even what the year and everything is falling apart and I spent over $15,000 at the store. As you know Covid hit in 2020 and working for the medical field I wasn't even home as much four my sofa my loveseat my small table for chairs and one barstool have all managed to fall apart. No I don't have six kids I have to and that's it and because I had to work throughout Covid we were never home because they were had to be at daycare and I had to be at work at the doctors office. I tried to contact all the right personnel and all I've had Has been running around nobody seems to know how to help and some of them have flat out denied me and have lent either the store for faulty furniture and then vice versa the warranty department nothing to do with it. I am at a loss of words needless to say I just want someone to help this is not right I have warranty therefore I should be able do use such warranty. And the excuse from the warranty department is that it's a manufacture issue mind you I didn't receive my furniture to March 15 of 2020 therefore the warranty was up in March 2021 for the manufacturer and I contacted them in January 2021 which is still technically under the manufacture warranty. But both Ashley furniture store and the warranty department keep pointing the fingers at each other this is beyond unacceptable stressful not right. I have been an Ashley store buyer since 2013 I cannot believe that I am being treated this way!

We ordered furniture in April for a guaranteed delivery of June 5th. My husband flew out to our second home and was told TODAY the order is Delayed to July 1. We spent over 6k and paid in full and no one bothered to call us. The delivery was confirmed over a week ago by phone. Horrible service! Do not spend your money here!