Ashley HomeStore Northridge, CA

I had a great experience at Ashley Home store. Onnalise was exceptional! She knew the product, was very professional and helped me get everything I needed and more. I would recommend going to her in the Northridge location.

Buyer beware. Purchased a tall kitchen table with 4 chairs, coffee table, end table, sofa table, and entertainment center with fireplace insert. Table was put together in my home by the delivery team, contracted by Ashley’s, not Ashley’s employees. After they left I decided to verify they tightened all parts securely as there are several. To do so I had to tip the table on its side. To my surprise most of the screws were lose, some could be removed by hand. Not good. I had to tighten almost all of them. Of the 4 chairs, 3 were damaged. As others have posted, calling either the store or Customer Service is a joke. Be prepared to be on hold for a very long time. When I was finally able to speak to someone, they wanted to send a technician out to inspect the damage and fix the issues. I said no way, as I paid for new chairs, not ones that needed repair. On top of that, all 4 chairs were extremely dirty, covered with dust as they don’t cover them when out for delivery, and by the amount of dust I doubt they are even covered in the warehouse. With my persistence they finally agreed to deliver 3 new chairs, picking up the 3 damaged ones during the same visit. When the 3 new chairs arrived, 2 were damaged and all 3 were filthy again. Another chore to speak to someone, and of course they wanted to send a tech to fix them. Of course I said no. Long story short, they delivered 2 more chairs that finally were not damaged although again were filthy. Entertainment center arrived damaged. Sofa table arrived damaged. Customer Service again wanted to send out a Technician. Why they insist on fixing what should be new furniture with no damages is beyond me. I said no way, so they delivered new ones with no damage, although like the chairs, they were filthy with dust. The key to having anything delivered is to insist they inspect your purchase before having it loaded on the truck for delivery. Forgot what they call it, yet they have some type of special inspection that can be done. Insist for this, as otherwise you can expect to receive something with a scratch, crack, missing stain, etc... I think most people settle for what they get, which is why you don’t see more poor reviews calling out issues as I have. When you pay for new, you should not settle for a Technician to fix anything. And Ashley’s needs to inspect all items before loading something damaged and actually delivering it, wasting everyone’s time. Amazing they don’t and amazing they deliver filthy furniture. They don’t even wipe anything down before bringing items into your house. Again, buyer beware. Stand up for what is right if you buy anything.

this place is amazing loved the customer service Luz was such a great help and assistance to this store . I will be returning for other home and furniture decor

Heyam ismail she was the best, very nice and much helpful. The Northridge location

Great customer service

Good discounts, like there furniture selection .

My mom went it for a CalKing mattress to replace hers and when the employee looked at her and my dad she commented that she was probably mistaken that her mattress was a king because CalKing is for tall ppl not short (1st mistake) then when it was time for delivery which should had been the next day between 6-9 pm the delivery ppl didn’t arrive till 11 pm. (2nd mistake) then when they were putting the mattress on the bed it was the wrong size (3rd mistake) the discriminator of an employee didn’t listen to the customer and ordered a king instead of CalKing. My mom had to go back to the store make sure to order the correct mattress and she had to repay for shipping when it wasn’t even her fault. Then the next day was supposed to be the delivery date again and they again said 6-9 well it was 11:30pm and no delivery yet. The delivery ppl called my mom and told her they were still 50 mins away. (4th mistake) My mom went off and was not gonna wait till 1 am for her mattress. FIRST OF ALL who delivers that late!!!! The next day my mom spoke to the discriminator employee that helped her out and told her that if her mattress didn’t not get to her house by noon to cancel everything. She finally got her mattress but now they forgot to deliver the mattress cover. Till this day she hasn’t gotten it and it’s been a week already. They sent her a txt asking from 0-10 how likely would she recommend family and friends to Ashley’s well she responded with a 0. They replied with and apology’s for not exceeding her expectations. She does want Ashley to know that is not that they didn’t exceed her expectations because she is not picky but because they didn’t keep their promise to the delivery times.

Cortez was amazing, knowledgeable and super helpful! Went above and beyond and was informative. come thru and ask for him!

(Translated by Google) These people working here at this store are not profecionales, I have 24 days awaiting delivery of a sofa and still changing me the date that is very bad and do not serve well if you do not speak English / the workers here are professional not at all and don 't treat you well if you don't speak English. I've been waiting for my couch for over 3 weeks and it keeps being rescheduled and nothing is being done. (Original) Estas personas que trabajan aqui en esta tienda no son profecionales , tengo 24 dias esperando la entrega de un sofa y siguen cambiandome la fecha eso esta muy mal y no te atienden bien si no hablas ingles / the workers here are not professional at all and don't treat you well if you don't speak English. I've been waiting for my couch for over 3 weeks and it keeps being rescheduled and nothing is being done.

(Translated by Google) I found what K needed a very reasonable prisoner very well attended and with a discount gift card a respect of pleasure we were attended by KORTEZ FHILLIRS AND HES MNG YOU NEED PEOPLE LIKE THIS FOR THIS BISNES GRASIAS BLESSSINGS HAPPY NEW YEAR (Original) Encontre lo K nesesitaba a un presio muy rasonable muy bien atendido y con tarjeta de regalo a descuento un respeto de agrado fuimos atendidos por KORTEZ FHILLIRS AND HES MNG YOU NEED PEOPLE LIKE THIS FOR THIS BISNES GRASIAS BLESSSINGS HAPPY NEW YEAR

I had such a great experience here the sales representative Pedro Martinez gave me such a great deal on my furniture as well as excellent service very happy with my purchase I’m definitely coming back

The Ashley furniture coustmer service Ani she is the best. She is patient, kind and professional. I recommend when you want to go Ashley store ask Ani. She is Armenian.