Ashley HomeStore Northridge, CA

Learned to drive in the parking lot

Amazing experience at Ashley Northridge, Ani was very attentive. She made our experience wonderful!

Just had an amazing experience at Ashley’s furniture. Hayem, a very sweet lady, got me everything I needed almost instantly. She looked out for my interest, she was honest about what would be best and why. I showed her the colors of my room and she helped me pick out the best matching furniture. I got an amazing deal. She really made sure I stayed within my budget. I just can’t say enough great things about my experience. I left feeling sooooo happy and content that I made the right decision. She’s truly a gem and made me her forever customer.

They are liars

Caroline was so attentive. This was the best furniture buying experience we’ve ever had!

I have seriously never encountered such a poor excuse for customer service as what Ashley Furniture Ashley HomeStore provides. They overcharged me (their online ad was $300 cheaper, which I managed to get refunded); delivered the wrong box spring THREE times (not kidding); and sent me another queen mattress that is two inches bigger than the “matching” foundation. Even the “mattress technician” they sent agreed it was defective. And how does “customer service” deal with all that? Long waits on hold, dropped calls, promises of callbacks that don’t happen, unanswered emails, 15 requests for me to send photos (same as the ones their technician took) and a store manager who strings me along and does nothing. I guess it’s Small Claims Court, here we come. Consider this a consumer warning to never shop here! There is even a Facebook group of customers with complaints. Worst. Ever.

Bad customer service. Did not know difference between a glass door and a mirrored door on a cabinet. No alternate options given: when asked about a piece in a different color they said it just wasn't available.

Very nice and helpful service 👍😊

Total ripoff place!!!

Handsome furniture

Zahr the sales manager is a gem, met all our expectations!

Good quality furniture however took very long to deliver

Initially purchased couch set and dinning set. My dinning set has taken 6 deliveries due to damages, with now a new set ordered due to first set having factroy inconsistancy on the finish. The repair expert showed up with wood markers that we could smudge off the ink. The second dinning table arrived and had damages. The store manager stated these were how the pieces looked in showroom and nothing he can do. I asked for a discount for my troubles and now an 8th delivery in total combined between both dinning sets.

good quality items

had a bedroom from there 6 moth ago after 4 month’s my bed frame were broken my mattress paid 800$ for it took around 8 month and i had to replace, staff over there were great my 1 star is for the guilty of there furniture

The worst of the worst. I ordered a furniture set from Ashley's two months ago, everytime they tried to deliver it they said the set doesn't fit through the stair way which is completely unacceptable as the previous owner of my unit and the other 40 units in my complex have bigger furniture that was delivered to them through the same stair way. The third time they delivered it through my front window finally, but there two chairs in my dining set were cracked and useless. The coffee table and end table they delivered was also completely different from what I saw and ordered from the show room display. Now they delivered the same WRONG coffee table twice, I found the same sets on Amazon which has these sets labeled correctly but Ashley failed to do so for their own product. Now for the third time I go to the store and reselect a different coffee table because it's impossible for them to deliver what I exactly ordered. They still haven't sent a technician to fix my two defective chairs. Now in summary, Ashley failed to deliver the furniture I ordered in time, it had 6 failed delivery which cost me a round trip of 20 miles each time from my work to home and on top of that the personnel reponses are " can you use the coffee table set that is wrong for now until we get you another one in a month". This is beyond ridiculous, I filed a complaint with them a month ago, followed up but never heard anything. At this point I still don't have the coffee table and end table I reselected and they're not sending a technician in a timely manner so I'll just fix the chairs myself. I would NEVER EVER buy anything from them, they're the worst of the worst

The cheapest furniture in the country it is kept peeling. Don’t recommend it