Ashley Store Northridge, CA

We had an exceptional experience at Ashley furniture in Northridge, California. The staff and sales person were amazing The products that we bought were Quality and we negotiated an extremely fair price Our sales person went above and beyond to make us feel welcomed and valued Qazi thanks for being such a great sales person. You’ve definitely kept us as a future customer.

It was very pleasant as it always is. The people were extremely helpful and just Makes you want to buy things. However, after I left I realized and did get much cheaper elsewhere. Thank you guys for the service.

Friendly and they catch you right at the entrance. Salespeople are nice but I thought I was getting a deal on a dining room set and agreed to the sale. However, when I checked their website online for the SAME set and put the delivery fee/warranty etc. I actually had a better deal... $60 less all included. So, their "sale" store price is fake. Going there in person, pick a dining room set for $2600 and then they "slash" it down to 2000 is no value because that's already the online price ($1940 actually better), so zero savings whatsoever. I wasn't aware until few days later when I decided to check the dining set style online to see what shows up. They should have given a better deal to beat the one online especially since it was President's Day wknd "sale" yet so there is zero value buying in-store hoping for a real sale price. Already bought and delivery this weekend, so don't want to mess it up but feel duped here, as I should. I must say their delivery was Flawless and exceptional came 45 minutes earlier than the time frame and they did a great and quick job of assembling and putting the dining set in the kitchen...only to notice a noticeable chip and crack almost 1 inch on the top end of 1 chair, now have to wait for a replacement...SMH.

Mrs. Ismail was a great sales associate. Helped us buy a good couch at a great deal.

Salem’s wajid was extremely helpful and made it so that we could purchase what we wanted and needed. She was very considerate and I might add really cute.

They had many styles and colors to look at. My salesman was very informative, friendly and knowledgeable. He gave me room to explore but was near enough to answer questions. He didn't hover, (i hate hovering).

Excellent prices and professional service from the manager and sales staff. I definitely recommend this furniture store.

Thank you Fatima!!! You truly made me feel valued from the first conversation. She’s not pushy , she’s supportive, kind, and genuinely wants the best for her clients. You can tell she cares about her work and the people she helps. I would recommend her to help furnish your home. Made it extremely comfortable to make the right decision for me and my family.

We went to the Northridge Ashley store on the weekend to order a mattress. Our sales representative was Saleema. She was very friendly and helpful and very informative. I appreciate how quickly she took care of the whole transaction. I highly recommend Ashley furniture and Saleema as a sales representative.

Awesome service Teresa Z .

The best customer service from Jenny and her manager. They were very patient and helpful.

Teresa was 5 star plus. Very helpful and got me the rugs I have been craving since visiting the store a few weeks ago. Great customer services!

Went in here yesterday to check out a sectional we saw online. Had the good fortune of being helped by Shavonne and Jacob. They were so great! The sofa we wanted ended up not being a great fit for us, so they helped us find something better. They were really patient in helping us figure out which fabric and layout would work best for our house, and the whole thing was really quick and painless. Highly recommend this place!

We made order in middle of October it should have been delivered in end of November however we received that just in January 15th also one of items was damaged. I have sent claim nobody answered!

Fatima was fantastic and helped is with everything we needed!

Fatima was great- buy with her and only her in this store- ask when you get there for her.

All the staff were super friendly and helpful.

Good service. Only thing problematic was the repair warranty only came in Spanish. ...found that a bit strange. And, sadly, the model we saw online was not in the store to actually try it out

George was our salesman and he was very helpful - and patient! He showed us literally every loveseat recliner in the store and we ultimately got one. Super happy with it and George’s service!

Poor customer service

It was a great experience walking around with out filling pushed up my wife walk all over sitting on every sofa until she found the one she loved. Then Marshal approach us and explained us everything which made us feel very confident about the purchase we made. I will refer him to friends and family. Thank you Marshal.

Travis was knowledgable and kind, very friendly!

Jesse was Amazing !!!!!

(Translated by Google) They offered me insurance and now they don't want to help me. (Original) me ofrecieron la aseguranza y ahora no me quieren ayudar

If I could do negative stars I would. We purchased a table set at the beginning of November being told it would be here in time for the holidays. Then on delivery date they only dropped off the chairs, the delivery drivers had no idea what happened to our table, then the company said the soonest it can be delivered will be after the holidays. After speaking with the representative they said they nor the store are able to check inventory. The representative also stated that the sales persons have a tendency to lie about delivery date and orders mostly get pushed back 2 times. Beware on ordering from Ashley’s.

The deliver date was pushed back over week from my purchase date and Waranntee protection charge of $239.00 dollars was added without my consent. I cancelled the order and asked for refund in which they replied the refund would take 7-10days so I would not recommend them. I ended going to above discount and bought basically the same item a received. delviery the next day

So I have had the displeasure of meeting the manager Chris and his employee Fatima while we were purchasing our item they were great and kind. At least till after the purchase was made. Chris the manager said that we can pick up the item on the following Monday but then when we asked Fatima she said we can pick it up as early as tomorrow (Sunday) and if we don’t pick it up by Tuesday it will be a automatic refund. But then at the same time Chris said it’s final sell. Okay… clearly they are not on the same page. The next day comes (Sunday) and I fully remember that Chris and Fatima were not on the same page so I call the store and they told me that it is ready to pick up before I even rented the U-Haul. My husband hired people to help and rented a U-Haul, drove 40min for Chris to tell him it’s not ready even after I called. He said “unless you want to do it yourself I suggest letting us do it so it doesn’t break because if you break it it’s your problem. I want to put the bolts in organized bags and have my employees slide the furniture in to the U-Haul with you.” Okay so with no sympathy we left and came back Monday (paid for the U-Haul AGAIN but we did not pay for extra hands this time because Chris said someone will help us slide the product in the U-Haul) when my husband got there he was greeted by Fatima full speed running away from him and went to the back to hide. The employees basically threw the bolts in the draws (not organized in bags) and they didn’t even have the decency to tie the sticks together nothing. They looked at my husband and said “hear you go” and my husband said can I get help (knowing fully well Chris the manager told him his employees will help him slide the product in the U-Haul but they said no. Leaving my husband by his self with only my friend to help him. Hey Ashleys furniture if you are telling someone something how about following through on it so my husband doesn’t HURT HIM SELF TRYING TO PICK UP FURNITURE BY HIM SELF WHEN HE COULD HAVE HIRED SOME MORE HELP. I have NEVER EXPERIENCED such unprofessional and untrained employees.

(Translated by Google) Very good service and very friendly staff (Original) Muy buena atención y muy amable el personal

The customer service from the person that attended to us was very knowledgeable and pleasant he was very polite I would most definitely refer Ashley furniture Falbroke to everyone

I had an OUTSTANDING service Advisor QAZI!

I need to change my order and it has been awful trying to get a hold of someone to assist.

Marshal Kanda made my sale the worse and misleading when selling. I canceled my order due to his and his managers misleading. I called to get an explanation why i got told something else the day i went to buy my table and he just ignored what i said and never heard back from him. All just to get sells. Taking my money elsewhere If you go in i do not recommend him helping

Please choose your representative carefully when making a purchase. We had Fatima help us out. She was extremely as time we on. My family member is hearing impaired. The representative kept trying to rush us. We made the purchase the week on thanksgiving. We were told the by her and her manager that the bed would come the day after Thanksgiving. It’s 12/8 and I still haven’t received anything. I would cancel my order but this time they say they have everything, and I had already thrown out my bed beforehand, since it’s a policy for Ashley to have the room cleared. I keep getting updates from Ashley almost every other day saying they are going to deliver it but when I called corp, they say they are back ordered from due to Black Friday. I have made previous purchases with Ashley and I’ve been told that some ordered may be back ordered. Fatima rushed us through the whole process and never once let us know about anything. When I went in person to voice my concerns regarding his employee and the order, the store manager Chris was EXTREMELY CONFRONTATIONAL from the start. I voiced my concerns to him and immediately his response was, “ I’m not legally responsible for anything Ashley does.” The manager was completely tone deaf and did not hear a word I said. DO YOURSELF A FAVOR AND AT THE VERY LEAST GO TO ANOTHER ASHLEY’S FURNITURE STORE.

They always great furniture and good deals.

The delivery driver Eugenio was great. He arrived on time , knocked on my door introduced himself. He was very respectable of my time and my property.

Excellent help from Qazi! Really appreciate it.

(Translated by Google) The staff were very friendly and the prices were great. Beautiful furniture, I love it 💕 (Original) Muy amable el personal y muy buenos precios preciosos muebles i love it 💕

The sales man was knowledgeable, professional and showed the right furniture for my needs.

Great Experience! We went into this store already knowing what we wanted. We wanted to test out our options to see which one suited us better after making our decison Angel our sales rep was very pleasant and helpful with any and all information needed. She made the process very smooth and easy. Although we walked in knowking our budget we ended up going a bit over it but nontheless we believe we got a deal with all additional services such as warranty and delivery included in the price on the last day of Black Friday sale. We now own power reclining love seat that were in much need of, so if youre in the market for some furniture make to visit Ashley's and ask for Angel (Brazilian Sales Rep) Good Luck!

(Translated by Google) I can't say anything more special than that from the beginning everything was very good, the service was excellent, but what didn't leave me happy was that I didn't receive my entire package. Thank you very much. (Original) No puedo desir algo más especial que el principio todo fue muy buena la atención pero lo que no me dejó contento fue que no seme entregó todo mi paquete completo muchas gracias

Travis T. in Northridge Ashley furniture store was incredible and really helped me with my first big purchase. 5 star customer service, we will be back!

This isn’t my first time at Ashley Northridge, and let me tell you, my experience has been amazing! Heyam E. and Jacob really go above and beyond, and ensuring that customers leave with a smile.

great manager and staff helpfull and patiently help us for out sofa

Never buying anything from Ashley’s again. The warranty means nothing. In both times we bought things from Ashley’s we declined the warranty but the rep insisted on including it eventually for free. Try it, just refuse and see they will still add it on. Bought a carpet that started fraying and leaving fibers everywhere. Contacted them a week later and they said they cannot do anything about it. Overpriced and terrible quality

Friendly and professional service. Excellent experience. Jacob and Fatemeh were very patient, answered all of my questions and helped me choose the most suitable furniture for my living room. I definitely and strongly recommend working with them. It would be informative and pleasant experience.

Our sales Rep Hyam was fantastic and I always return to her when I need furniture. The delivery service process was responsive and courteous. The delivery crew, however, we dealt with during our first delivery were horrendous. They complained about lack of pay, almost appealing to us to tip them, and they made very rude and disrespectful comments about the house not being to the delivered furniture set standards. They also forgot to deliver 1 more item. After I reached out to customer service, they came back the same day with the item but it was damaged. When notified about the damage, they turned and left with no acknowledgement and without the damaged item. Never experienced such a low class, unprofessional, unpleasant delivery personnel. The second delivery crew that came a week after to replace the damaged items were much more respectful with professional conduct. I’m happy with Ashley but their delivery service provider is very dissatisfying and disappointing. Otherwise, this would’ve been a 5 star review.

Went to purchase new furniture for a house we are relocating to. Travis helped us and was able to set up delivery in another state and gave us an incredible discount on the furniture

Chris, the lead or store manager in your Northridge location should be promoted. He was extremely helpful, knowledgable, assertive and professional. So much so that after I purchased a couch from AAshley on my first time visiting the store I came back 4 more times and ended up spending over 10k with the store due to how good my experience was with Chris. I would have put 5 stars if the delivery of my items wasnt as it should have been. One of my items was delivered damaged and the delivery man (George) recommended that I call Ashley for a repair of the item rather than just putting it back on the truck. George advised me that he doesn't handle broken items, which in fact is not the case and honestly, I believe just didnt want to hassle of taking it back. They repair man that showed up a few days later (Morgan) was super cool though and rather than have to haggle with the Ashely customer service, Morgan insured that my item was just to be replaced brand new, which it should be. I understand that Ashley furniture outsources for deliveries but i was misled by the delivery man and what could have been an easy exchange of a broken item, ended taking more of my time to replace it. All and all, it was a good experience but had it not been for Chris, the Northridge store lead/manager and Morgan the repair technician, I would be writing a different review of my experience. Thank you Chris, and Morgan for taking care of my wife and I. Chris will forever have my business.

(Translated by Google) Excellent (Original) Exelente

Great service.I found exactly what I needed and was in and out in less than 30 minutes.

Northridge Ashley furniture store was beautiful. Qazi was knowledgeable and professional. Thanks for your service.

At the store the manager was very helpful and gave me a good price for my chairs. The delivery was fabulous! I received texts letting me know a couple of times before arriving when to expect them to arrive. Great! The men were quick and pleasant.

I’ve shopped at Ashley a few times before, but my friend recently made a purchase and was extremely disappointed with their customer service and delivery scheduling system. Because of that, I’ve decided not to take the risk of ordering from them again

Terrible, I bought furniture from store and they reschedule 2 times without letting me know, I got off from work 2 days and cancel my vacation in holiday bc of delivery day, but again they cancel it. I never buy anything from there, be aware of this store.👎

If you can avoid this place, please do. They have very nice things in stores, but can't guarantee you delivery to be on time. I waited so long for my sofa bed that was never delivered. The customer service online was absolute trash. I tried to purchase in store to see if it was any different, 2 days before delivery it was canceled and postpone for another month. Nobody offered an apology, and instead of helping me with my refund. They redirected me to a phone number to request my money back. It's been nothing but a headache. They shouldn't be selling products out of stock, and have better customer service. Nothing but disappointing. Never buying from a Ashley's store.

One of the sales women followed us around and tried too hard to sale us a couch. I really liked one of the couches and wanted to get it but after the 5th approach I just wanted to go somewhere else.

We arrived at Ashley looking for a sofa. We met with advisor, Jessie and found the perfect sofa. I had stopped by a few days earlier to view possible a purchase. I needed to return with my brother as he will be the primary user. Jessie was friendly and professional and the purchase was seamless. I would highly recommend Ashey and Jessie.

The Ashley representative was very helpful and informative.

The staff at Ashley furniture went above and beyond to make my shopping experience flawless and worthwhile. Highly recommend!

Went looking for couches on Labor Day weekend. They had good deals that weekend! We found a couch. We really liked. A leather couch! And such a price!! Unbeatable deal! So we bought the couch, love couch and table. Qazi was a very helpful and friendly sales person. He made the shopping experience easy. We were happy with the deal he was able to put together.

Martin received us well. We were looking for a specific kind of Mattress and Martin answered all of our questions with details. He helped us to make our decision. And yes we bought the Mattress. So thank you Martin.

Buyer beware. TV furniture stand arrived with four major chips and many other small scratches. Reported the issue. Weeks later still no reply, and no one ever answers the phone. There are much better furniture stores than this questionable place (wish I read the Yelp reviews first) (Update: been two months and they never returned any calls or ever got back to me in anyway. The response to my review below is probably from a bot. Phony. Avoid this store.)

DO NOT BUY FROM ANY ASHLEY’S! Worst decision I ever made was to purchase a couch from here. It’s been a year since I’ve been dealing with this pull out couch. When it first delivered, it was delivered defective. It wouldn’t open. I had to wait a week to get it repaired and had ti sleep on the floor until then. Then, the mechanics of the pull out would get crooked where it would cause the couch to slant to right and the bed part to the head part down. This happened 3 more times. The last time it took 2 months for them to repair my couch. By then, I moved about 10in away from my old address. I wasn’t even done paying for the couch yet! I’ve been trying to get my money back or at least have a replacement couch since then. I spoke with a manager via customer service and she denied any kind of replacement or anything. She said I had to deal with the broken couch while still paying for it! The couch has since broken AGAIN. As in it’s currently broken! SAME ISSUE. This whole mess caused me so much stress while I was pregnant! I had to go to the store where I purchased it to file a complaint. They sent a note to corporate. It took a month to be reviewed and they agreed to a replacement BUT it can “only be delivered to my old address” I’ve been trying to get this replacement before I moved! This place is beyond frustrating and a complete ripoff. It has caused me so much stress and anxiety to have paid over $900 for a broken couch. AVOID ASHLEYS! Save your money and go ANYWHERE ELSE.

Good place to shop, plenty of products and good help as well.

We had great experience at this store. Travis helped us in our furniture needs. Jacob helped us in the mattress area. Both of them gave us a wonderful service, answered our questions and concerns, and is very knowledgeable. Their supervisor is also pleasant and wonderful. They gave us very good deal and superb services. We received the delivery on time and installed fast and efficient. We got very good quality furnitures and for a good price. We are happy. Thank you Ashley Furniture.

Horrible experience we’ve been waiting 3 WEEKS for our couches only last week got two not the third peice had to argue with them EVERY DAY AND THEY DELAYED IT AGAIN TILL NEXT WEEK shitty service horrible customer service even going to the location itself their useless and very unhelpful never getting furniture from here again

Mr Jacob was exelent very helpful and polite thank you

(Translated by Google) Mr. Hugo was very kind and had excellent prices. (Original) Muy Amable el sr Hugo, y excelentes precio

⭐️⭐️⭐️⭐️⭐️ I had such a wonderful experience at Ashley’s! My sales associate, Jacob, was absolutely fantastic. He was funny, patient, and incredibly knowledgeable, which made the whole process stress-free and enjoyable. Jacob took the time to answer all of our questions, helped us explore different options, and made sure we found exactly what we needed. On top of that, he worked with us to get a really great deal. A big thank you as well to his manager, Angeles, who approved the deal and made the purchase even better. We left feeling confident and happy with our new furniture. If you’re shopping at Ashley’s, I highly recommend asking for Jacob—you’ll be in excellent hands!

We found exactly what we were looking for and the sales associate was very helpful. Thank you Hugo!

Make sure nothing promised isn't on backorder

What a fun store to mosey. We were looking for a bedroom dresser, maybe two, but ended up leaving with a whole bedroom set! 0% interest payment plans helped with that! Friendly, knowledgeable staff. Furniture is great quality. Looking forward to my delivery.

Beyond thrilled with Ashley and their employees. Super knowledgeable and considerate. We bought a new bed and a new mattress. Travis Thomas and Jacob Gallo made our experience, and our day, so much better! They are amazing!!

Fatima was a lovely sales associate who helped me order a rug quickly and easily and gave me a great discount.

Fatima was very helpful! It was fast and easy! Great shopping experience for my bed furniture.

Jacob Gallo was fantastic. He took the time to show us everything we asked about and we did end up with a great deal on a bed with an electric base along with a recliner. He was patient and knowledgeable. A personality that made us stay to listen. Very professional. The Ashley Furniture Store had everything I needed at the time and they were great purchases. Thank you.

Bad and rude management, save time somewhere else

Worst experience Ever! They tried to add on more then the couch cost. Make sure you read the invoice! Tried it twice.

Ashley's is by FAR the WORST when it comes to customer service. First we bought an boxed up stand for my bathroom. Box comes in on schedule, noticed that it was wrapped in tape like crazy, turns out after opening it, it was a used product NOT new. We have called to get it replaced and it's been 3 weeks. Nothing. $500 just feels like we've officially been robbed. Never purchase from Ashley's again. It's a joke.

We received very professional service here in very friendly atmosphere. Great quality products and affordable prices.

Met with Lily, who was very patient and thorough in helping me find a couch that would fit inside my small apartment space. There are so many couches out there for home and large spaces, it can be difficult to find something for us apartment dwellers. Definitely give Ashley's Furniture a look if you need something for a smaller space.

Hugo was a great sales person. No pressure and willing to work with us.

Customer service Rep Lily… out of the Northridge store was a pleasure to do Business with… We are happy with our experience.

Shout out to Javier and Francisco at the Northridge store! My husband and I were shopping for a new bed and bedroom set. We fell in love with the Temper pedic mattress and all its bells and whistles. Javier made sure we tried the firm, medium and soft mattress to be sure we chose the right one for us. He demonstrated all the different features and was so patient with us. Francisco gave us such a good deal on the bedroom set we picked out. Will definitely be returning to pick out more furniture. I highly recommend shopping Ashley Northridge store. Be sure to ask for Javier & Francisco!

Fatima at Ashley Furniture is a rockstar! She helped us furnish our new home and gave us the best experience we've ever had. She was patient, knowledgeable, and helped us find great deals. She's a true professional who knows everything about furniture, and she even made sure our items would be in stock and arrive on time. On top of all that, she made us feel like family and even played with our toddler while we shopped. She made sure we get the best delivery team as well which was very important. We did have a minor issue with one of the items received and the delivery team made sure customer service took care of it. Seriously, go see Fatima for all your furniture needs.

Martin, the sales associate, answered all our questions and gave us a very good price on the piece of furniture we purchased. We should receive it in a few days and are excited see it in place.

Fatima stayed late to help me and my husband get a good deal and did not disappoint :)

Fatima was great and her service was amazing! She was very helpful!

Walked in and was received by Angeles, she was very helpful . She was very informative about the different types of models .

The sales associate named Lilly was kind, patient, and very knowledgeable. I really enjoyed shopping with her.

Editing my review, honestly I really don't know what to say ashely had failed not once but 3 times on delivering my order they keep rescheduling my order the warehouse stuff are very very rude they call you only one time to let you know that they will reschedule your delivery so if you miss the call you will still wait the haul day for your delivery it's been almost a month and haven't received the reser of the orders and when you ask gor compensation for the wait time no one will get back to you, I REGRET getting my furniture from Ashely. Best staff, best customer service, you come but don't get disjointed you get what you have in your mind they make it reel and help you with anything, my agent was Martin and Marcus they helped me a lot and get everything I came for.

Do not waste your money at Ashley‘s. I purchased a $1600 sleeper and those units are defective the cushion slide out five minutes after you’re sitting on them I’m only 177 pounds. The bed on the sleeper has a bar across the back that when you’re sleeping it in beds on your back I tried getting a replacement and they did everything in their power to refuse it now I’m stuck with a useless sofa sleeper do not buy from this company.

Great customer service! Thank you Travis!

Jacob is the best sells man in the game! Showed us the most comfortable beds with several different options.

Fatima was great!

They try to resolve the problem with knowledge and profesional attitude promessing. My mom order would arrive end. JULY.

Great service by the sales leader Angeles, thank you

First time in Ashley’s Furniture Store with my mom today. Jessie was our sales person. She was so helpful and gave us a great deal on our couches. The showroom was beautiful.

Please please if you guys ever come in looking for anything please see Fatima , not only was she friendly she was so helpful!

Fatima is the best she really went above and beyond for us.

Customer service is superb. Hugo was very helpful. He was also patient. Thank you we had a pleasant buying experience. Can't wait for our couch.

ONLINE: A complete disaster — unprofessional, disorganized, and a huge waste of time I almost never leave reviews, but my experience with this furniture store was so bad that I feel other shoppers should be warned. After days of searching online, I finally found a dining table and chairs I loved and placed an order through their website. They processed my payment and kept me waiting — only to abruptly cancel my order, asking me to “verify my information.” I immediately called to verify, thinking this would fix everything. Instead, the agent casually told me to wait for customer service to email me instructions to reorder. That email took ANOTHER day to arrive, and unbelievably, it told me to physically go to the store to place my order again. This entire experience was a nightmare of incompetence and poor communication. Why even offer online shopping if your process ends with sending your customer to a store after nearly a week of delays? Completely defeats the purpose. I ended up buying my dining set elsewhere, but I’m still furious at the time, energy, and excitement that this store completely wasted. Their online service is a joke, and their customer support clearly doesn’t care. If you value your time and sanity, shop somewhere else.

Smooth transaction buying my furnitures. Their sales associate, Fatima, was knowledgeable and very helpful with what I needed according to my likings. I was able to get huge discount from my purchases! Thank you!

My name is omar and Fatima was great with helping choose the right couch for me. She was friendly and super easy-going!

I wasn't going to make a review but after multiple reminders- here I am. I'd like start off by saying that I did spend over $3,000 in this store. And hopefully I have no regrets. But the customer service is the worst. As I was walking around I overheard two employees talking about a sale one of them was attempting to make. Speaking of customers in front of customers is so tacky. One of them made a comment about "she better get the warranty" ... left a sour taste for me. Then later, I asked a worker: "can you send someone to help us" she hesitated and told me that she "wasn't clocked in" and that she had "no way of contacting anyone for me" (even though she had a headset and iPad with her) this person's name is Jessie. After our rep made a $3,000 sale, he rushed away from us, as if he was running to get another customer!! Not even a thank you. Honestly, if I knew this was how it was going to be, I wouldn't have given him my commission. Over all- I wont be coming back to THIS Ashleys Furniture location. But I will continue to shop at others.

I liked the variety of coffee tables they have.

Sales rep Hugo and manager Chris were very friendly and helpful. We’ll definitely go back to look at other furniture.

We have been here twice so far, and this review is to recognize Fatima specifically for her excellent service. She is very friendly and sweet, and helped up get the best deals on furniture there. A+ employee, and shot out to Chris and the “sleep doctor” there for working with us to find affordable, good-quality furniture. We don’t even bother going to the other big furniture places in the Valley that much anymore because we usually end up disappointed and coming back to Ashley’s. Thank you all for your help.

Great customer service. Thank you Hayam

Heyem Ismail is the best. Go to her and she will make magic.

Excellent customer service

Fatima was an amazing! She went above and beyond to make sure I got the couch that was perfect for me.

We came into Ashley hunting for a new sofa and we were greeted nicely and promptly by Fatima. She guided us in the right direction and gave me and my wife time and space to try different sofas. She was so kind and checked in with us to make sure we were doing okay. Overall she made the experience a 10 out of 10 and we left with a new couch that we are super excited for. Next time your at Ashley’s in Northridge ask for Fatima and I promise you’ll enjoy your experience as much as we did

I rarely write reviews, but my experience with Ashley Furniture was so frustrating I felt obligated to warn others. I went in expecting decent customer service and quality products. What I got was a mess from start to finish. First off, the furniture was delayed twice, with no real explanation. I had to keep calling for updates, and every time I spoke to someone, I got a different answer. It felt like no one knew what was going on—or worse, they didn’t care. The real issue, though, was the manager. I’ve never dealt with someone so dismissive and unprofessional. When I asked for clarification on the delivery delay, the manager was rude, impatient, and made it clear I was an inconvenience. No apology, no attempt to make things right—just a lot of attitude. It honestly felt like they were doing me a favor by even talking to me. Long story short: overpriced furniture, horrible communication, and a manager who has no business being in customer service. I won’t be returning, and I’d suggest you take your money elsewhere.

After two unsuccessful stops at other mattress stores, we finally decided to give Ashley’s a try. We were admittedly skeptical because of a previous bad experience at another Ashley location when we purchased our dining table. However, as soon as we walked in, Fatima greeted us warmly and even remembered our names. She got straight to the point, showed us the best options, and not only matched the price but beat it! We were in and out in under 40 minutes — exactly how a professional sales experience should be. Thank you, Fatima, for restoring our trust in Ashley.

Had a great shopping experience! Thank you Fatima for your help. Very patient and professional! Highly recommend 👌🏼

Great experience at Ashley! Heyam Ismail made our experience wonderful

Pedro helped us and he was magnificent. Thank you so much!

You service is really bad I received my lamp and the driver never assembled it as you promised me and they ware very nasty in the delivery

I was helped by Fatina sales rep and had a wonderful experience and well informed with the products I choose. Thank you Fatima!

Lily was amazing. She made us feel so comfortable and answered all our questions. She’s hilarious and suggested great pieces for our home! Will definitely come back and purchase from her again!

Very good customer service. All our needs were taken care of with exceptional attention to detail. Make sure you ask for Qazi he was outstanding 10/10 experience.

My experience at Ashley's Furniture in Northridge was amazing. I was greeted from the minute I walked in by a representative named Hayem Ismail. She allowed me to look around without someone hovering over me. She gave me my space, which others should do with their clients. I highly recommend seeing her if you are looking for home furniture. She is Knowledgeable and friendly. Heidy

Jessie was amazing!! She was so helpful!

We came to buy a Tempurpedic bed and ended up buying for more stuff because our SA Fatima was very nice to tour us around and show us what we need. She even gave recommendations and freebies to us ofcoirse with the help of her Manager Cris who was also very friendly. I recommend this place and will come back to get another Tempirpedic bed. Thanks Fstima and Cris for the good customer service. - Edith

Fatima with her experience she made as very easy to shop for a sleeper sofa

Qazi was absolutely fantastic! He was very knowledgeable about things and guided me to exactly what I was looking for. Highly recommend asking for him directly when you go to the store! Truly was a pleasure to work with!

I came here yesterday to look at mattresses, surprisingly we were in and out. We purchased a mattress and a boxspring, and it will be delivered in two days. Quick turnaround thank you so much.

Great customer service Lily done she was patient and very friendly

Great service really loved how they took care of everything step By step

Travis was our sales person and his manager (I don’t recall his name, but he was super helpful, knowledgeable & easy to work with). They were patient, knowledgeable about product, availability of items. They were more than willing to answer our questions and helped us with delivery timelines as well. We plan on returning to their Northridge store location to purchase additional needed items.

My girlfriend and I had an absolutely atrocious experience, purchasing new Ashley bedroom furniture. The salesman (Marshall) followed us around the store the entire time. Finally, we sat with him, and he gave us a price. Apparently, dealing with Ashley is like dealing with a car salesman. He worked out 30% off the first time we saw him. We then came back a couple of days later, sat down with him, and he gave us 15% off. We told him how he had previously given us 30% off. Then we haggled some more, and he gave us a price that would include a warranty. We didn’t want a warranty, and after haggling some more, he said he would give us the same price without the warranty. I thought it was a good deal and headed toward the back to give him my credit card. When he wrote it up on the screen, it looked like it was the same numbers he had given us without the warranty. But then, after he charged my credit card, he added the warranty back in, (about 599.00) quickly before he charged me. I signed it before seeing it but then said to my girlfriend, this isn't right. She said, no I saw it on the screen. And I said no this is not correct. What he did was he added in the warranty right before he charged my credit card. . Apparently some of the salesman may be Con Men. BEWARE. The manager (Angelis) then worked it out for us that we got the deal we had agreed upon. I believe this only because my girlfriend remembered what he had done on his iPad and she duplicated it for the manager. She saw how he came up with the price and how to delete the warranty. My girlfriend the showed her how he accomplished this on the ipad. She then gave us the deal but she wasn't happy about it since he had apparently made a mistake. I said, well I wasn't happy dealing with a Con Man either! Both my girlfriend and I were flabbergasted since we both understood what he said he would do. There was no mistake. It was all done intentionally. Later we left, and when the furniture was delivered, a few days later, it was not in boxes, and it was damaged, especially the chest. Three of the doors had been pushed in, and the fronts were broken. The other furniture had defects, dings scratches, and some of the drawers didn't work properly either. Plus it smelled as if it had been painted that day. I still don't think I'm going sleep in the room tonight. I believe they probably knew they were sending the damaged furniture since it wasn't in boxes. I've never had new furniture delivered without it being in boxes. Needless to say, I am extremely disappointed I had no idea Ashley would pull something like this. I am not exaggerating anything here! Again. . . PLEASE. . . BEWARE.

Fatima was very helpful in assisting me with choosing a full bedroom set. Very happy with my purchase. Excellent customer service

Great selection and excellent service, Chris the manager along with Jessic provided excellent service and were really helpful

Very good purchase the personal are the best

Teresa Zaragoza was very friendly and extremely helpful. Took her time to explain and describe the benefits of using certain mattresses

Fatima was amazing. Great price great service.

Fatima was helpful and answered all my questions. 5 stars for her. Will update with delivery and product later. Delivery day: Guys delivering the mattress were nice. Product seems to be wrong. Called store multiple times, but was unable to speak with someone from store. Ended up speaking to someone from their customer service center. They filed a claim and someone is supposed to contact me in 72 hrs.

Excellent service. Very good furniture.

Good service, very good quality and good discount.

We got an awesome deal despiste everything going on politically. FATIMA greeted us immediately upon entering the front door. Great customer service during our purchase

So I came to this store to check out some furniture and immediately met with a lady who said hello, my partner needed to use the restroom and I asked her where they are. She said, AND I QUOTE, “ did you come here just to use the bathroom?” I said no we wanted to look at couches and she said “oh, RR in the back to the left” , she then started to followed me as I looked around at couches. Everywhere I went she would pop up and say a sales pitch. She got her manager to come talk to me, there are tons of customers here and none of them bothered as much as myself and my partner. I don’t look poor, I am not causing mayhem, yet I feel like I’m homeless and about to be arrested for trespassing. Don’t shop here, go online, they also don’t want you here if you’re not purchasing from them directly, apparently only they can give better deals. Freaking scam if I’ve ever seen!

They are great and took care of me Angela and Marshal helped me get what I wanted Good customer service and great price I definitely recommend them

Great service. I scored a great Memorial Day deal, and I'm looking forward to years of beautiful sleep.

We had a fantastic experience at Ashley Furniture thanks to Fatima! She helped us pick out the perfect sofa and made the entire process smooth and stress-free. Fatima was incredibly knowledgeable, patient, and attentive to what we were looking for. She answered all our questions, gave great recommendations, and never made us feel rushed. Her friendly and professional attitude really stood out, and we couldn’t be happier with our purchase. Highly recommend asking for Fatima if you're shopping at Ashley—she truly goes above and beyond!

Lily, was a great sales rep! Very informative and patient with us. She made us feel very comfortable and sure with our purchase ! Very friendly and approachable !

Marshall was an excellent representative and he helped us pick out a perfect couch set for our living room and den.

Qazi helped my wife and I find a great sectional. The store has a lot of options and great service.

See Jacob Gallo when shopping at Ashley’s! He’s not too “salesy”, has a great sense of humor and is very personable. Thanks for your help, Jacob!

The delivery service was not pleasant, and the text basically threw the pillows on the sofa, zippers out front zippers up top pillows in the wrong places for a sectional when I asked where the extra throw pillars were they told me all the two that they had on the couch were all that they had And then they were located in the trash wrapped in plastic. I was not happy with the delivery at all particularly because it was supposed to be a deluxe delivery. I believe they called it.

The process went quick and smooth. Hannah was very professional and helpful.

Very knowledgeable and informative, has the ability to teach rather than talked down to, Jacob has done a tremendous job of taking care of my needs. Worth the time and money.

Hanna welcomed me and helped me with the purchase. I recommend them.

Thank you Hanna 🫶🏼 for your amazing Customer service 🥰 you have been very nice and helpful with us. We loved choosing our new furniture with you. Thank you again!!! This Store needs more seller’s like you! ✨🤍🥹🌷

Good store. Good selection.

Easy to deal with, came when scheduled, nice delivery, tested equipment, removed covers and cardboard, positive experience!

My wife and I had a great time visiting this Ashley store looking for some dresser. My wife is interested in a chest dresser so we were trying to look for that for our newborn soon. Javier was the worker who greeted us when we walked inside and give us some recommendations. We saw a dresser we like and Javier looked on the computer to make sure they had it in stock. We also looked at some sofa for our living room and saw some that we like. We will be sure to come back again once we make our decision.

Best customer service and kind helpful and very quick. Very please with my shopping experience it Hannah.

Hannah helped me. Wonderful lady. Very nice, helpful and smiling ear to ear with friendliness

Hanna is very friendly and helpful! I highly recommend her.

Purchased this beautiful loveseat from Ashley Furniture in Northridge today. Our salesmen Qazi Rahman was very knowledgeable and kind. Transaction went very smooth from start to finish. We definitely will be back to purchase another piece of furniture.

I had a pleasant experience with both Angela and Jessie in Northridge. They were very thoughtful and helpful.

Good place to shop amazing friendly people patience and kindness. a good prices too. I love you guys

Fatima is very helpful and knowledgeable

Very good, nice and helpful staff, especially Hanna, she told me everything, showed me everything, the best employee!

Jacob was really informative on the furniture we were looking for and had such a positive attitude!!

We had a great experience at this furniture store! I believe his name was Marshall, he was super helpful and friendly throughout the whole process. The buying experience was smooth, and everything went well so far. I know there are some bad reviews, especially about the quality of the couches, so we'll see how ours holds up once it gets here. But for now, everything has been good and we're hopeful!

Fatima Ashaq was very clear about all the features of my purchase. I appreciate her attention to detail. All of the options were explained. A very good salesperson.

Great people and good attendance

Ali was great, super quick while having patience with us while we made our decision!

Fatima Ashfaq was an amazing sells representative. She helped me get an amazing deal and was very patient and helpful through our process.

Ran in to look for a dining room table and found a great deal on clearance. They were able to give me the online price. The manager, Chris, went above and beyond in the area of customer service. He was very courteous and didn’t hesitate to help us get our new purchase in our truck which he didn’t have to do. We will always look for him in our future purchases.

Pedro at the Northridge location is the man. Helped me a great deal with my bedroom set. God bless that man.

Hanna is very helpful

Great service. Professional and very knowledgeable

Hanna was great! She was very helpful with living room furniture purchase. I went back to get an additional ottoman and Hanna got me in and out within 20 minutes

Great service the staff is very attentive and helpful

Teresa was really helpful and professional. She assisted us in selecting the ideal mattress. Teresa was able to explain the differences between each mattress and respond to our questions. never once rushed us; she was exceptionally kind and took her time with us.

I Needed a replacement recliner for my 90 year old father. Hugo provided a number of viable options and once i selected the appropriate one he quickly completed the transaction. Delivery was smooth and aided by your delivery tracking app. Thank you for a great experience.

The salesman met me at the front door. his name was Marshall. I told him what I was looking for. Within 10 minutes, we found the perfect recliner. It was an amazing experience shopping at Ashley’s with Marshall helping me out.

Fatima was very helpful and was able to find me a great deal. Very attentive and great customer service.

Really great service 👏 👍 here at this location, Hanna was great she helped us out a lot and was very patient and professional with us.

Hanna was very helpful

I want to share my thoughts about HANNA,who is one of the most inspiring person I’ve met. She is a kind, intelligent and very professional in her job Overall, she is a wonderful person ,I’m grateful to know her

🚨 Buyer Beware: Ashley Will Test Your Patience and Sanity 🚨 Location: San Fernando, CA | Date of Experience: March 2025 My 2025 experience with Ashley Furniture in San Fernando, California was an absolute disaster from start to finish, and I urgently recommend you stay far away from this company and everything it stands for. I bought a $1,000 dining table and 4 chairs (SKU: D615-35 & D615-02 x4) in early March. The in-store experience was normal, and delivery seemed fine — until the team unpacked the table in front of me. That’s when the nightmare began. Right on the surface was a dime-sized gouge — not a scuff, not a scratch, but a full-on chunk missing. Worse, someone had clearly tried to cover it up with paint or filler before packaging it up. Yep — Ashley knew it was damaged and sent it anyway. I asked for a full replacement — not a repair — because this was supposed to be brand new. The delivery guys told me that’s not how Ashley works. I had to accept the delivery as-is, and wait for tech support to call me and set up a fix. Reluctantly, I agreed, trusting their process. That was my mistake. About 30 minutes later, I got a call — seemingly from a call center in India, based on the unintelligible grammar, heavy accent, and insanely noisy background that sounded like hundreds of other people were packed into the same room. It was nearly impossible to have a clear conversation, but I pressed on. A technician was scheduled for a week out. When the tech arrived and called me from outside, he said he could “100% fix the issue” based on the pictures. I made it clear I didn’t want a patch job — I wanted a new table. He said that if he stepped inside, he was required to perform the repair — no discretion. I refused. Because I “refused service,” support told me I was now ineligible for further help. Feeling completely boxed in, I drove to the store late that evening — around 7 or 8 PM, near closing time. It was already dusk. Mind you, my parents were visiting from out of town for the first time in about seven years. Instead of spending that rare time with them, I was stuck dealing with this mess. When I arrived, the store was empty. Three associates were behind the counter — all on the phone. I was told the middle guy was the manager. He told me to wait a few minutes, so I did — 20 of them. When I followed up, he said he was in a meeting and couldn’t help me. No apology. Just “What do you want me to do?” Thankfully, another associate overheard, came over shortly after, listened to my story, apologized, and actually helped. During our conversation, I got a call from the call center saying a full replacement had been approved. I put it on speaker. The in-store associate and I nodded along. Some relief, finally. But even that small win came with another twist. The business card I received had no name — just a generic "associate" title and two phone numbers, one supposedly a cell. When I got home and tried to follow up, both numbers dumped me into the overseas support line again. No way to contact the actual store. And let me tell you — that loop is hell. You’re forced through a voice-recognition system that makes you enter a bunch of details (name, item, zip, location), only to maybe reach a human — who then asks for the same info again. It’s pointless, exhausting, and feels intentionally designed to wear you down so you give up. The entire system seems intentionally broken. Their model seems to be: Take your money Deliver damaged goods Make complaints so miserable you walk away Profit For comparison, I had a damaged end table from Bob’s Discount Furniture and they handled it like professionals — no hassle, no back-and-forth. They scheduled the fix and made it happen. That’s how you earn customer trust. Ashley? The complete opposite. DO. NOT. SHOP. AT. ASHLEY. FURNITURE. Warn your friends. Warn your family. Save your money and sanity.

Hanna one of the best sales . Very friendly person. Honest and professional 👌

Hanna was the one that helped my family and I, as soon as we walked in through the door she was very welcoming. She has great customer service and was very helpful. She was able to answer any question we had ! It's honestly very hard to find places that give this great customer service.

I was shopping at Ashley's in Northridge for Counter Stools for my dining room. I was made aware of a mattress sale from the salesperson Fatima that you would receive Counter Stools for free with the purchase of a mattress. I did not make a purchase that day. My mattress is 7 1/2 years old so the next day I went back and Chris (Store leader) spent a great amount of time showing me mattress choices and I decided to purchase a mattress and 3 Counter Stools. The counter stools were free and it was a great deal.

Beware the sales persons especially the girls are rude as heck the mangers are also unaware of how to even run a store or handle a business .they not only took advantage of my dad and his sickness of cancer they lied to him and were extremely rude to me when I brought it to there awareness .the service and the lying they gave my dad a credit card when he did not want ome and express that to them from the beginning they pretty much kept lying to him about everything till they made a sale and even said they did state certain things to him about sales tex and promotional tax for and etc 50 buck etc..until I brought it up ..and even then wasn't an issue until I brought it up and was meet with talking over rudeness attitude and then some ..my dad shouldn't have received a credit card

I had a fantastic experience at Ashely Furniture Store in Northridge! From the moment I walked in until the moment I left, the customer service was outstanding. The staff was welcoming, patient, and incredibly helpful. While the showroom is a bit small, they went above and beyond to show me all the available options, including what’s on their website. Best of all, there was no pressure or pushy sales tactics-just genuine assistance to help me find what I needed. Highly recommend for a a stress-free and enjoyable furniture shopping experience. Thank you again Pablo Chacon and Chris the store manager! Made me feel welcoming after loosing my entire house in the Eaton Fire .

Great experience overall. Thank you for everything.

I went in wanting a chaise lounge chair. I quickly realized it wouldn’t work for me. I ended up trying a chair and ottoman. My experience with Jacob Gallo was very nice. He was very patient as I wandered around until I found my fit. Still tossing it around in my brain we left. Later in the evening I called a told Jacob which chair I wanted. We returned the next day and I signed the paperwork. Chair will be delivered next week. Thank you

It was awful. The sales lady was trying to help two at one timing giving neither good service. Worrying to much about commission I’m sure. She was rude and wanted to charge me $100 for shipping for a $98 rug. The manager straightened that out. Won’t be buying from u again. The only reason I put one star is because it won’t let u post without one selected.

I came to the Northridge store and was helped by Hugo and his manager who both helped me decided on the best mattress for me. I purchased the Tempur-pedic and couldn’t be happier . They both worked hard to stay within my budget and I left with a mattress and beautiful furniture. I will definitely be back to purchase additional furniture with them .

Fatima was amazing !!!! She deserves a raise !! Happy customer !!

“I recently purchased a sofa from Ashley Furniture, expecting a high-quality product. Unfortunately, it arrived with defects. While the company has agreed to fix the issue, I was told it will take two weeks. As a customer who has paid in full, I find this delay unacceptable. A new product should not have quality issues in the first place, and I hope Ashley Furniture improves its quality control and after-sales service. I expect a faster resolution to this matter

We had a great experience with Fatima! Very knowledgeable, pleasant with excellent customer skills. Manager Cris worked on giving us good deal on two sofas and a mattress. Thank you, guys!

Like always, I was happy to purchase my new couch set at Ashley. I just want to thank Hanna especially for helping us patiently and kindly. She is a really nice person. I would recommend everyone to see Hanna.

Heyam and Chris are great… best customer service i’ve ever gotten from An Ashley store. Will definitely coming back.

I purchased a very expensive couch from Ashley Furniture for $3,600, expecting high-quality service and product support. Unfortunately, it has been a complete nightmare from the start. The installers arrived with a broken part and assured us that a technician would come to fix it. Three technicians later, the issue still wasn’t resolved. The first technician outright lied, claiming they visited our unit—but security cameras proved they were at the wrong unit. The third technician finally showed up but refused to install the part, asking us what he needed to do (shouldn’t he already know?). He was extremely rude, left, then returned and blamed his dispatch team for the issues. To make matters worse, the installers ordered the wrong part in the first place. We had to escalate the issue multiple times, calling supervisors just to get any resolution. Throughout this ordeal, the technician and dispatch kept shifting blame rather than taking responsibility for their mistakes. For the price I paid, I expected professionalism and accountability. Instead, I’ve had to deal with constant delays, incompetent service, and a company that doesn’t seem to care about its customers. I would not recommend Ashley Furniture to anyone.

I was shopping with a 103 year old young lady today, and the employees were patient and helpful.

Last Sunday we went to shop at Ashley Northridge, the store manager Chris and sales representative Fatima were very helpful and patient. They gave us the best deal and gave us the earliest delivery date which is 3/5/25. Definitely we're going back to Ashley Northridge. DMF.

Fátima was great profissnal we pick best mattress with her help

Fatima is so sweet and helped me get my perfect couch So so thankful for her 10/10

I went to Ashley furniture and bought a living set I’m very satisfied Teresa helped me out she’s awesome and very professional she took the time to show me many different options I would definitely return two thumbs up thanks again

Finally got a couch after looking around for the past week. Marshall was very helpful and patient with us as we were jumping around from couch to couch until we found the one. Thanks to him we finally chose a couch!

Hanna is an amazing sales person. She is pleasant, patient, knowledgeable, and was so helpful. I went back a second time to purchase more items, and Hanna was once again amazing! Great shopping experience!

I can’t say enough good things about Hanna, our sales representative at Ashley Furniture. From the moment we stepped into the store, she made us feel completely welcomed and comfortable. It’s rare to find someone who takes the time to truly understand your needs, and Hanna did just that. She was patient and listened to both my wife and me as we explained what we were looking for in a new sofa. What impressed us most was Hanna’s ability to guide us toward our dream sofa without being at all pushy. We’ve had experiences in the past with other salespeople who were a bit too aggressive, but Hanna was different—she offered helpful suggestions and made sure we had all the information we needed to make an informed decision. We had to measure our space at home to be sure the sofa would fit, and even though it was getting late, Hanna stayed behind to give us the time we needed. She truly went above and beyond, making sure we felt confident in our choice before finalizing the purchase. That level of service and dedication is hard to come by!

Hugo, the salesman was great. He is very patient. He took a sign showing me everything and he was very nice.

Very friendly and patient people. Furniture of high quality can be found there. Prices are very good. Check it out when you need to.

Jacob was amazing! He was very knowledgeable and was very helpful!!

(Translated by Google) Excellent service, very friendly. (Original) Excelente servicio, muy amables.

Jacob was amazing, he made our buying process so smooth. We will definitely come back to Ashley’s furniture as long as he’s there. We hope to Jacob as a Manager one day!

We were helped by Heyam and she was a pleasure to work with. She greeted us the minute we walked in through the doors and had very positive attitude and very nice energy. It took us less than 10 minutes to purchase a table and she was very helpful. Pleasure doing business with her. Ask for Heyam. She’s great.

I give five stars. The furniture is amazing. The quality is great. The customer service from Ashley is great all the way around. However, the company that moves it and brings it to the house to put it together for you, the dispatch from that company was rude. Her name is Kim disrespectful and had no sense of Customer Service whatsoever. She should be retrained reprimanded and I highly suggest putting an area where she has no contact with customers until she understands the value of customer service

Good place to shop furniture

Came to buy a cheap used rug. They tried to tell me I can’t purchase anything without providing all my personal information first including phone number, email address, and home address. This should not be forced on anyone. Do not recommend this store with rude staff.

Came to ashley's just to check out their products. Was so grateful that Fatima attended to me. Gave me a killer deal for the president's day sale. She was so knowledgeable and helpful and understandable. Would definitely recommend and shop here again.

Great service and pricing! Our sales lady Ana was very helpful. We ended up buying a few pieces from her. I would definitely recommend you working with Ana! She’s the BEST!!

Loved Fatima! She was very helpful and attentive. Would recommend.

Hanna is very helpful. Very patient and kind!

Sales Representatives Teresa from the Northridge store was so polite and very patient, I had a hard time deciding and not once did she become pushy or leave to help another customer. Teresa deserves recognition. Thank you

Awesome sales personnel (Fatima)

Fatima

Jacob was very helpful and knowledgeable. He was patient and answered all our questions.

Staff was helpful, and understood my furniture needs. Thanks.

Marshall was patient, quick to get answers to questions. Very nice

We were looking for a specific recliner for my stepfather. The salesperson Jacob provided us with excellent service. In less than 15 minutes, we found the perfect chair with the right price and had it delivered same day. Great experience!

I actually bought my living room and kitchen table from here a few years ago. Got a great price. The furniture is well made and the delivery and set up was great.

My review is a tad bit late but I wanted to make sure It was done regardless. My family and I showed up looking for a specific couch but unfortunately it wasn't in stock. Despite that fact, Fatima went above and beyond to assist us. From the moment we walked in she greeted us and offered us help. She showed me alternatives and when those didn't meet my MIL hopes, Fatima helped us place an online order and helped us set up delivery as well. My MIL lost her vision about 2 yrs ago so finding this couch was very important to us to ensure she is comfortable and so she doesn't struggle. Thank you for all your help Fatima, you're appreciated💙

My Sales Rep Jessi was a delight to work with and so helpful! We are so excited for our new furniture!

Good service. Price is reasonable and the Delivery comes on time.

Purchased a sofa set by Mr Padro he is excellent person

Go see Ana! She took great care of us from the time we walked in. She was professional and extremely knowledgeable. We bought more than we intended just because of Ana. We'll be back! Ana is the best!!!

Great service and treatment. Multiple choices for my needs.

1/11/2025 I recently visited the Ashley Furniture store in Northridge, California, and had an extremely frustrating experience. While the sales lady was somewhat helpful at first, the situation quickly took a turn for the worse when we discussed the logistics of picking up a recliner we intended to purchase. We were told that we would need to pick up the recliner ourselves, without any assistance from the store. When we expressed our concern, we were told that the store’s helper was out of town and unavailable, and that it would be our responsibility to drag the recliner to the curbside. This was a bewildering and disappointing response, especially considering we were buying a large, heavy item from a reputable furniture store, not a second-hand shop. When we questioned this, the sales lady escalated the issue by having the manager come speak with us. Unfortunately, the manager's response was even worse: he essentially confirmed that, since we were purchasing a clearance item (still almost full-price), they wouldn’t be offering any help with the move, wrapping, or even basic protection for the recliner. There was no mention of any service or options for assistance, such as delivery or protection for the item. We were left completely shocked that a major furniture store would treat customers this way. When we expressed our dissatisfaction, the manager even went so far as to say that he wouldn't sell us the recliner at all. It's incredibly disappointing that a store like Ashley Furniture, which we expected to provide better service, would act so unprofessionally. I would strongly advise potential customers to think twice before shopping at this location. The lack of customer service and the dismissive attitude of both the sales lady and manager made this an extremely frustrating and unsatisfactory experience.

Exceptional service and product knowledge. Fatima and Chris worked their magic finding me EXACTLY what I was looking for. Highly recommended!

Fatima , was very helpful and patient with me. She offered Great customer service. I will be back again and will ask for her.. Thank you Fatima.

Fatima was excellent she was above our expectations thank you miss

Had the Cherrywood Sleigh bed in stock and at posted price.

Ali was very helpful and very fast, bought all the furniture within 40 minutes

I recently purchased a coffee table from Ashley Furniture at the Northridge location, and I am extremely happy with the product. The quality is top-notch, and it’s clear that their furniture is built to last. Additionally, I had the pleasure of receiving help from a gentleman, whom I’ll refer to as Mr. Pedro Martinez. He was incredibly helpful and made the entire process smooth and enjoyable. I highly recommend both Ashley Furniture and their excellent customer service.

The sales lady, Teresa, who helped us very knowledgeable, didn’t rush us and was

Fatima. Kind, through, not pushy. Helpful

Jessie is nice !!

Bad experience, the staff is too rude with new clients

Jacob was very helpful and a pleasure to work with. Thank you!

I made an order at this store well my orders was over 2,000$ at the checkout the lady told me that some of the items wasn’t available till end of December beginning of January next year, I told her no I need my stuff before December 7, so we remove a lot of the stuff and order just what was supposed to be on time, the day of delivery December 3 it was 2 pcs missing, no body call me before sending an incomplete order, no body said nothing, I called and they said no the rest of the order will be delivered after December 19, bullshit, that’s so irresponsible and not professional, waste of time, don’t trust this company……..

Special thanks to Ana Siruni For her knowledge and experience. Definitely will be back for more furniture.

Our salesperson, Angeles, was very helpful while also giving us our space to decide. There were no hard-sell tactics.

Marshall was super friendly and helpful! He was key in our decision to make a purchase from your store.

We went to Ashley's looking for a couch and they had a lot of options to choose from. Angeles, the woman who helped us, was very helpful and patient as we looked for the couch we wanted. We ended up buying a power reclining couch and got the warranty and free delivery. We felt the total price of about $1,000 was reasonable for the kind of couch we chose. The store was very clean and I liked how the furniture was displayed. Although it was a showroom where people can sit on and touch the furniture, nothing looked broken, ripped or misused. We will be returning to furnish the rest of our home.

We recently purchased a bed, dining room table and chairs from Ashley. We were very pleased with all related interactions with Ashley personel, especially with sales representative Teresa at the Northridge CA store. She provided all needed information including cost alternatives, specials, delivery dates and definitions if the abbreviations used in invoices. She was consistently courteous and friendly. Teresa is a credit to Ashley.

Hannah was amazing! She was not pushy at all, incredibly patient, and allowed us to take our time to ensure we made the right decision. Her professionalism and understanding made the entire process smooth and enjoyable. Highly recommend!

Had a good experience. Knowledgeable staff. Quick help and was in and out within 30 mins

Thanks for all your help. Very friendly and professional.

Great customer service, great quality products. I look forward to visiting again in the future if I need anymore furniture purchases

At the Northridge store. Taylor and Fatima were the most wonderful sales team we have ever had in any furniture purchases in the past ten years they were intent on our satisfaction and happiness, while meeting our needs with the appropriate purchase They also saved us money by not automatically high balling us with highest priced items; ending up allowing us to spend more money there.

Fatima was perfect. She was very considerate and gave us options. She walked us through the process. When we had questions she answered it for us.

Jacob helped us with our order today, great attitude and service.

The sales person was on it! She made three sales while taking care of us! It was great!

Taylor at Ashley Furniture in Northridge was amazing. Her knowledge and friendly service made the shopping experience a pleasure. She helped me find the perfect sectional couch for my new home. She was attentive, efficient, and truly went above and beyond. Highly recommend seeking her out for any assistance!

Fatima was amazing and so helpful!! She helped me get a great deal and I’m so excited to get my new living room set!

Very good experience Ana was very informative and gave us space to decide

Fatima is very knowledgeable, helpful and courteous. She helped us at the same time as a couple other customers since the store was busy for Black Friday, but was still very attentive to us and our needs. We are also very happy with our purchase.

We had such a good experience at Ashley HomeStore Thursday - Hexom (sorry if I’m misspelling) was so attentive and immediately understood that our most pressing issue was pre Thanksgiving delivery for a large table that would seat 10. She went out of her way to show us options and confirm availability. My husband is very hard to please, and he loves the furniture quality and style at Ashley. We’ll definitely be back!

Good service, not pushy.

Fatima was very good helped I request she get promoted very friendly not only good as sales good and charming personality

Came here for a sleeper sofa and the sales person was very friendly and helpful. Her name is Fatima. Great customer experience!

Fatima was so amazing

Fatima did an over the top assist in helping secure the proper chair for our father. If your in need of honest customer care while furniture shopping I cannot think of anyone better!

They were very attentive and helpful from the moment I stepped in the showroom. I showed them what I found on the website and they new exactly where it was and I was out in about 30 min.

My sales agent was very friendly, fast and informative. I appreciate it doing smooth service with him. Looking forward for the delivery.

Fatima was great she was helping in details for 3 times great service thank you.

Had a wonderful experience with Ana E!

Great experience. Jacob was wonderful to work with.

TERRIBLE TERRIBLE SERVICE I got a white bed which came in a gray color which was the opposite of what we ordered and they said they could do nothing about it! I PAID already and it was expensive. I will never bring my service back.

Teresa and Hanna were wonderful! Very professional, knowledgeable and helpful!

Fatima was so knowledgeable and patient with us. She made our experience easy and seamless

Welcomed at the door by Angeles, shown the item we were interested in and given time to ourselves to look over the sofa we were thinking about before a store manager (I believe her name was Toni) checked on us, she answered our questions and then sent our salesperson back our way to complete the transaction….don't sleep on Ashley Furniture, they may just surprise you ~ thank you for your assistance today!

I had the absolute best experience working with Ana S. while purchasing a full sectional and mattress for my new apartment. Ana was incredibly knowledgeable and provided valuable insight that helped me make a decision I could feel confident in. Her expertise and wisdom were evident as she guided me through each option, answering all my questions and ensuring I found exactly what I needed. Ana truly made this process smooth and enjoyable, and I couldn't be happier with my purchase. Highly recommend her to anyone looking for genuine and professional assistance!

Ten 🌟 Star Service expertly executed by Hanna! Her co-worker, Fatima, also hit it Out of the Park! Thank you both for your professionalism; it is refreshing & well appreciated.

Fatima was a very nice helpful person, she helped me find the perfect bed frame that I wanted 10/10.

I would give zero reviews if I could!! NEVER buy furniture from this company. The delivery was short furniture, so we refused it because for hours upon hours (literally) we could not get any supervisor or anyone from any of their stores to answer!! We were transferred to the Philippines countless times and EVERY time we were refused a supervisor!! It’s been two days now, and we still haven’t heard back nor do we have any furniture and they have a Our money!! In my entire life of doing business, I’ve never been refused a supervisor or been able to not get a resolution. They have our money, and we haven’t our furniture. Good luck everyone getting a supervisor, a person directly in the store or any kind of satisfactory customer service. I’m shocked this company is in business!!

Furniture was delivered damaged. The workers took photos of it and no mention of any damaging to it. I was basically accused of damages and I’m still waiting for a new one. Will not recommend store purchases. Call center is a joke. Tried too make a corporate complaint it’s intercepted by call center! Don’t let the smile on crew members very deceiving.

It feels very comfortable, the environment, service, and professionalism.

Customer service was great! I appreciate Javier who helped get the furniture that suits our preference

I had an excellent shopping experience at Ashley store Northridge. Super helpful sales, I was shown exactly what I was looking for. I get so many compliments on my new couches and dining table set. Delivery was fast and excellent.

Recently purchased a TempurPedic and had an easy, breezy, informative experience! The staff was knowledgeable and the bed was everything it was purported to be! From purchase to set up, the service was outstanding!

Poor experience. The sales people were not aware of the product that was delivered. We ordered a full size bed frame for our daughter's room. I asked why the receipt states queen sized rails. The salesman said not to worry this was just how things were labelled in their computer system. Once assembled, the bed is a full but the length is a queen. It looks ridiculous and the drawers underneath look ridiculous. When I went back, the manager said yes, indeed, that model comes with queen sized rails the others don’t and they could not refund me. I asked could I at least get full sized rails so the bed looks normal. They said no, I could only buy them since the product I purchased was correct. Just go somewhere better.

I really like it

The worst customer service ever! Not presenting all the options at the time of purchase, also they postpone the delivery date multiple times! Hard to talk to a customer service! This purchase was our last one from Ashley Store!

The sales team was good to work with. But out of our whole order the one chair was a little too big for our space - They would not allow us to return it. I went and talked to the manager even. But it was a hard no! So I have decided a hard “no” on ever shopping there again. Which is unfortunate for both of us. But I cannot do business with a company that will not allow a return. I have already purchased many other items for our home from other dealers.

Upon our arrival, Fatima welcomed my wife and me with a warm smile and genuine enthusiasm! We were excited to see what was in store for us, and she graciously escorted us to the furniture area we had asked about. I truly appreciated how she struck the perfect balance—never pushy or hovering, yet always ready to assist whenever we had a question. Fatima's stellar customer service made our experience delightful and memorable!

Very nice people, very expensive

Fatima very nice very helpful honestly and patience I would recommend customers to deal with her

Fatima was immediately warm welcoming sweet person. she was compassionate attentive and kind her knowledge was also a plus. thank you Fatima for making us feel welcome!!!!

Fatima was excellent! Very helpful and friendly.

Qazi was awesome. So was the manager Leah. They were very patient and made sure I left satisfied. Was not pushy. Highly recommend.

Came into the store to just look at bed sets but working with Fatima I not only got the bed set I was looking for but also got a sectional. Fatima was extremely efficient and knowledgeable and even talked about the health benefits of getting the right mattress to go along with the new bed set. I would come back to work with Fatima and Taylor.

Fatima She was very efficient very professional and very helpful. I really appreciate her assistance. She’s going to be a very good asset to your company. Thank you for everything.

(Translated by Google) Very good furniture (Original) Muy buenos muebles

Fatima, Heyam and the store manager are absolutely wonderful. They were all so helpful and pleasant and we had a wonderful experience picking the bed of our dreams!! Thank you so much!!!

Fatima was very patient and helpful.

Qazi was super helpful. We really appreciate his help. We told him we wanted to browse other stores so He gave us his cell number and answered additional questions I had very quickly. We ended up coming back and buying a sectional. Everyone was very nice and helpful. Thank you Ashley and Qazi !

Purchased a brand new couch set and mattress today and Fatima was a big help. She was very patience with us and answered all the questions we had.

I was shopping for a new bed frame and Fatima was extremely helpful and friendly. She was very knowledgeable about the different products on the sales floor, it made for a pleasant shopping experience at Ashley Homestore in Northridge.

Fatima was very knowledgeable in helping us find the right furniture we needed. She went above and beyond.

They will sell you a sofa but evidently can’t deliver it in the city. After waiting 6 hours past the original scheduled delivery time the drivers showed up and said there was no place to park. They were informed it was a narrow dead end two way street and would have to double park in front of the driveway and unload. But the drivers couldn’t care less. They drove past, called me and said they can’t park and won’t deliver. Someone from Ashley or the delivery company called and said they could reschedule for next Friday and take $30 off for my trouble. REALLY. That’s the best they can do. Do they think the parking will be any different next week. What poor customer service and absolutely shows they couldn’t care less about their customers. Don’t waste your time or money here.

Fatima was very good

Fatima doing great very great Job with everything she can do for the customers. Thanks Ashley Home Store for having her…

Fatima who assisted me was fantastic. She was very helpful, honest, and patient 5 star service!

Fatima

Fatima helped us with a bed frame and was very quick to help and make sure the process was easy.

Fatima was easy to talk to and gave us time to explore the store and was very nice

Fatima very good customer service. She assisted my my mother and twice on two separate occasions. I appreciate her service.

Jacob and Taylor were amazing.

I would not go to Ashley for any home purchases. Especially not the Northridge location. Went there for a mattress and told the lady what we wanted. Not sure if she understood since she didn’t speak that good of English, but claimed this is the best mattress for what we needed. Ended up buying a mattress and a topper which was supposed to be a cooling mattress. Spent more than I ever have on a mattress. After 1 week we called to try to return it since we could not sleep at all, very uncomfortable and hot. (Again was suppose to be a cooling mattress with the topper). They sent out a “mattress tech” to see if it was defective. He told us to go to the store to speak with a manager. Went to the store to speak with the manager Taylor and at first she tried to ask why we waited so long to return it. I told her we purchased it on the 8th, it didn’t get delivered until the 19th, slept on it for a week, called to return it. They sent out a “mattress tech” on the 29th to determine if it was defective, then he said to wait a couple days so he can file his report and go in to talk to the manager and here we are on the 31st. Since he declared it not defective she said we are unable to return it even tho on the website it states you have 30 days. But I guess each store has their own policy. Real cool. Then her suggestion was to buy a more expensive mattress and I’ll get $500 off! Really?!?! Like really, I’m trying to return this and you want me to buy another more expensive mattress. We just walked out. So now we have a mattress that we’re not even sleeping on. I will definitely not be going back and will make sure my friends and family and whoever reads this that I strongly hope you do not come here. Congrats Ashley Furniture for taking my money. You won.

Fatima my sales rep did a fantastic job in doing an exchange with no hassle the best discount and service possible I would recommend them again!

Fatima was extremely helpful and the whole experience was a breeze. After wasting hours traveling to furniture shops all over the valley, I was in and out of here in 20 minutes, and I got my perfect chair!

A few weeks ago, I found the perfect piece of art while searching online and came to the Northridge store to see it in person. I had the good fortune to work with Jacob! I was super impressed with the store’s furniture, artwork and accessories. Jacob was very knowledgeable and professional. Though my purchase was not a large one, he treated me as though I was spending a lot. I am an interior designer and will definitely come back to shop for my clients with Jacob. He’s delightful and a true asset to the Ashley Furniture organization.

Fatima gave us great customer service. Thank you so much!! If you want a good deal, then I recommend you go to her.

Jacob was very friendly,professional and knowledgeable.

I had the pleasure of working with Fatima and she was amazing! Very straight forward and very knowledgeable. Thank you for helping us pick out our dining set and bedroom furniture. We are so happy with the service we received. Thank you!

Fatima helped us right at the door and helped me find what we were looking for in our new apartment. They got a great selection on couches and sectionals. Thank you for the help and space to decide.

Fatima was so knowledgeable and sweet. She helped us get the best table for our home. We have worked with Taylor the manager a couple times now and she always looks out for us. Thank you for the best customer service.

Stopped by tonight looking for a mattress. Fatima was very helpful. She went above and beyond by helping me place my order online as this helped me save on my order total. If you need a friendly and helpful agent make sure to ask for her.

Fátima and Taylor was so amazing! Very polite and helpful. Thank you!

Thank you very much for the excellent service !!Jacob and Taylor are the best

Jacob and Taylor were super helpfull and nice we got exactly what we needed and had a good conversation and explanation, would recommend every day of the year.

Taylor and Jacob are great! Gave us a great deal. So happy with Asheley's.

The most incredible self person ever.

Fatima did a great job helping us with a mattress. This is the second time she has helped me. Quick and fast as well. Thank you.

Fatima was very helpful and found us exactly what we need.

After a not planned visit to Ashley’s Furniture in Northridge, Jacob Gallo (employee there) - he was so helpful, answered all my questions, was never pushy and genuinely chatted with us for a good 10min. about life. A REAL person with real care for others! Def. recommend Northridge for anyone and ask for Jacob Gallo. 😊

I want to say thank you to FATIMA for her great customer service and her patience, she helped us alot in deciding what type of couches to get. Thank you so much.

Fatima at Ashley Furniture in Northridge did a very good job with giving us the best price on 4th of july for a sleigh style bedset and mattress!

Angeles and Taylor provided great service, were very patient, and answered all my questions!

Javier was very helpful in helping me to find the right bedroom set with special modifications and a small eating table with 3 chairs as well. I was blessed with the wonderful help of Taylor, the store manager. She was off-the-charts amazing. She transformed a tedious and difficult task into a great experience. She made my day! My further furniture shopping will begin with her. Thank you Taylor!

Fatima was extremely helpful. She helped me find exactly what I was looking and she was more than patient with me. I also really enjoyed talking to her 🩵

Fátima helped me with my couch, she was amazing!!!

Furniture are really nice and they have a good lay away program.

Anna was great!

I always love going to Ashley for my furniture needs and ideas. This time didn't disapppint. My boyfriend and I went in to look at area rugs for the living room. Jacob was an amazing help. He walked us over to the hanging rugs in the back and let us browze. Checked in a couple times but gave us our space, logged the choices we liked, and walked around with us while we searched for the actual dimensions we were interested in. He was extremely patient, answered all questions we asked, and was a lot of fun to work with. He even helped us pick out barstools too. Great sales associates always make the shopping experience more enjoyable. Definitely will ask for him when we go back for more items!

Jacob was is friendly, knowledgeable and efficient.

sales rep was very helpful

Terrific staff. 5 stars.

Very pleasant 👍 Ana salesperson was very nice, explained every question we needed to know 👍 I would return to what ever I needed. Thank you Ana for helping us today😊

Ana greeted me and explained furniture, detailed pricing sheet around the store. Extremely happy with the level of customer service and detailed information provided by Anna. She also allowed us our space to roam through the store, comfortable without filling pestered. I would definitely recommend friends and family to Ana at Ashley Furniture Northridge Ca. Satisfied Customer Cynthia Cervantes

Ana was very helpful and so kind with helping me purchase my new sofa! Recommend speaking with her :)

Ana helped me a lot! She answered all my questions.

Great prices and quality. I was able to get an accent chair too! Helpful, friendly staff.

A++++++++Customer service 😌❤️🙏

friendly customer service, great prices for quality furniture!

We were thinking of upgrading our bed and mattress and decided to browse . We met with Ana who was so friendly, kind, helpful , honest and not pushy. We told her we still had some time to decide and once we were set we would come back to see her. After two months we decided to pull the trigger and I had told my husband I only want to buy it from Ana since she was so amazing and I liked her so much. The ease and speed of applying /approval for credit was very convenient. Huge selection of items to choose . The manager Leah and Ana both went above and beyond to make sure we got the best service, selection and value . We will definitely be returning for future items . Leah was very patient and addressed all our questions and concerns as we had some minor issues with delivery.

Fatima is nice and good

Fatima is such an amazing , honest , caring and responsible person …she went above and beyond to help us choosing good deals and valuable furniture ..she was always answering our questions even when we call or text her..Thank you very much Fatima, you are the best.

The people are so friendly and helpful! Not pushy at all 👍

Fatima is an excellent sales person. She is friendly and knowledgable.

Fatima really nice and sweet girl she help us 3 times and always same attitude same energy we furnished our bedroom from us she did more then required as sales lady Thank you so much

Fatima is super knowledgeable about furniture and she made me comfortable and confident in my shopping experience. I will recommend her and always return to her for a great shopping day! I love her!

Jacob is good

Fatima great service. I'm very happy with the customer service

Fatima very very nice girl thank you 😊

Decent furniture store. We got jumped on by salesman when we walked in the door, but when we actually needed help and asked someone they just walked away and never came back.

Jacob was absolutely amazing!!

Fatima was attentive, very personable and efficient. It was a pleasure to deal with her. She is a valued asset to Ashley.

They stole $300, offering a service to build the beds we bought for our new turnover And they have yet to provide those services.

Fatima thank you so much for your help such a kind girl

Came in and Fatima immediately greeted me with a warm and kind smile. I knew exactly what I wanted and she knew exactly where to go to show me. I wish the store had what I was looking for because I would have had more time with this kind and gentle woman. Thank you Fatima! Have a beautiful day 🌞

The salesman was very patient and treat you with courtesy and respect, he gives you options for payments and explain very well the plans to aquire furniture there , big parking lot.

Fatima fantastic sale's lady nice attitude, kind , she knows everything she help us with patience and very humble and kindness in her personality 😊

She is amazing! Helped us and made sure we are in and out quick! She also made sure she got everything we wanted and accommodated what we needed.

Fátima helped me choose a mattress for my mom that has back problems, she was very helpful and advice us with good attitude and good experience. Thank you Fatima for your help. From Lisbeth González

Fatima was awesome, great customer service!

Fatima is very helpful to us. The transaction was smooth and fast.

Excellent customer service by Jacob. Super knowledgeable and extremely pleasant to work with. Felt very comfortable. Would definitely recommend store inventory.

Super shout out to Qazi, and the Management team over at Ashley's furniture. He's was chill laid back and had some great information on the furniture we needed for the house. If you're looking for a great experience looking for quality furniture ask for Qazi.

Very helpful and courteous sales service. Fatima was easy to work with and attentive to all of our questions. I will return when I need something else.

love this store , ask for jacob he is the best , very helpful just and awesome person . His costumer service was excellent . He was able to work with us and answer all our questions . The experience was very fun and chill . Definitely our best friend. 🫶🏼

Ana was amazing!! 🤩 she was patient and not persistent. Great customer service. Highly recommend her.

I took my neighbor Debbie, to Ashley today. But before we to Ashley, I had taken her to other furniture stores. She needed to downsize her queen bed to a twin bed. We met Jacob. Our trusted advisor. Right away He welcomed us like good friends. So right away, you feel comfortable interacting with him. He was very knowledgeable about the Bed frames , Mattresses, Box springs, and all the other thingamajigs! My friend was fortunate to come to Ashley at this time. They were having a Memorial Day sale! Jacob, got her some great deals on some other furniture she needed!!! With amazing savings!!! The furniture quality is top-notch!! she is happy that her furniture will be delivered sooner than she expected!!! Ashley has a service where they deliver and put everything together for you at a fee. “It’s wonderful not to have to put it altogether !!!”she says. Thank You Ashley!! Thank You Jacob!! For me, I’m keeping an eye open for a electric tween recliner 🤗

Fantastic sales man, Jacob

(Translated by Google) Very well attended, excellent service. (Original) Muy bien atendido, el servicio exelente.

I came to add some night stands to my existing order. Taylor the store manager was very helpful and handled everything very quickly. I was done and out of there in no time!! Thank you

I was there Monday night for some adjustable beds and store manager Taylor and sales person Heyam were great, easy to work with and helped me pick the right one! To top it off, they got it delivered the next day. Thanks for all ur help!

We came in to get a recliner and Angeles was thr best! Very kind and knowledgeable and made the whole process very smooth

Fatima very knowledgeable thanks to her 🥰

The service here is super. This is our third time coming and staff is always helpful. Sophie helped us out and she went out of her way to look on the website to match our console and coffee table to our dinning set bought years ago. Shes the sweetest. Thank you for your help! Cant wait for our new furniture!

Jessi

(Translated by Google) My experience with Ashley furniture when purchasing a sofa was delivered to me stained like it was used. And they don't want to do anything to fix the problem. (Original) Mi experiencia con la muebleria Ashley en la compra de un sofá me lo entregaron manchado como que esta usado . Y no quieren hacer nada por arreglar el problema.

Javier from Northridge was very helpful and explained every detail. Great customer service, I will definitely recommend to ask for him.

Fatima helped me out a lot, she is really sweet and helpful! Thank you

The Best !!!! Thank you So Much Javier!!! Good Service.Ill Definitely Come Back Ashley's of Northridge!

Javier from Ashley in Northridge was great. He showed us all the features on the living room set we purchased. We are very pleased with his services. We highly appreciate and recommend him.

A big thanks to Hugo for his customer service! He was very attentive and took his time to explain everything to us.

Great service by Fatima..

Jacob was so knowledgeable and helpful, without feeling pressured!

Qazi did a great job answering all of my questions.

Javier was amazing! Highly recommend Ashley's in Northridge.

Fatima & Leah were amazing! 10/10 recommend coming to Ashley’s in Northridge and asking for them. Fatima, thank you so much for your patience and amazing support.

Qazi took care of us and helped very well.

Javier and Leah were very helpful and accommodating!

Hello everyone out there! I really love customer service. I always feel it’s one of those things we should point out and praise. It’s something that really lacks at major cooperations. However last night as my boyfriend and I were shopping, mainly window shopping as I made returns. I suggested we go into Ashley’s and just look. We’re moving into together and decided before anything else we need a mattress. We really had no intending in buying anything. We didn’t know much about mattresses but that we both needed a restful sleep. You know how the story goes one person always needs a different type of mattress than the other. Anne or Ana I believe greeted and we said just looking. We looked at couches and dining tables but new mattress is what I need over anything. So basically with pillows we tried different mattresses like Goldie locks for fun and needed up with a temperpedic 10degree with the adjustable bed. If you are happy sleeping the way you do you haven’t even really slept until you tested this baby out. I know some reviews have negative comments about the mattress but I think with anyone you get there are things you do to prep it. Give any mattress time. Anyways back to the great and informative customer service. I really enjoyed speaking to our rep and left know a lot more about sleep and what we both needed. We don’t even have a apartment yet but we do a mattress that is def an investment in our sleep! Thank you Taylor and Ana! We can’t wait to come back for our other stuff slowly but surely.

I highly recommend this store and Heyam. She was very professional. I bought a sofa, loveseat and dining room table from her in no time with zero cash down. Plus, she gave me a great discount! Very happy I visited . Thanks !

Great service by Teresa. Best ever. Thank you very much for everything.

Jacob was great! Very nice and helpful.

I went to Ashley Northridge looking for a coffee table set and Javier helped me. He was very nice. It was my first time at the store and I’m just waiting for the delivery next week in order to complete this review. So far so good.

Jacob Gallo was amazing great personality. He understands us and he did the best job 100/100 😄

Angeles Helped me with my parents furniture. I can’t believe how educated and knowledgeable she was. I wanna thank her and I wanted to say I haven’t seen this kind of service for a while. Thank you Angeles.

Fatima we furnished full house from here 3 times we came here same service same energy same care nice lady I am really suggesting she get higher position the way she work honestly, kindness , service 😉

Jacob was awesome sales associate very professional and great personality

The manager Taylor and the rest of the crew are awesome ! Thank you Edith for explaining all the different styles and new furniture. Thanks to Jaime the furniture builder for helping me with loading items onto my truck. This is the best place to buy furniture. Thank you all !!!

Angeles helped us out today. She was great, super patient and helped us find the perfect couch. Really excited for rapid delivery time as well!

It was amazing doing business with Martin. Hope to visit you people again. Thank you

Fatima was the absolute best! Ty helpful and knowledgeable! She really helped me —-I’m super indecisive, total life saver. I’ll be back to purchase from her.

Ana was a pleasure to work if. We had a nice time selecting furnitures for our home with her guidance. Her thorough assessment and creative advice made our time at Ashley’s Furniture store a delight!

Qazi he was great man he helped us a lot thank you alot

Fatima is very accommodating, helpful and showed all the options we can get.

Martin, Leah, and Onnalise were all very lovely and took very good care of us. Highly recommend!

Jacob Gallo did a great job. He was able to assist us. His very good at explaining the products. Though we’re not able to purchase today. We are glad we met Jacob. He helped us alot today. - Marie and Jose Quiatchon

Javier was helpful and very nice. Thank you

Javier was so helpful and great!

Fatima is nice miss helpfull

The lady who helped me was Jessie and she was very nice and patient with us. I was able to find a really good couch for my living room and was happy to have finally find one. Thank you Jessie for helping us.

Hugo P. Was a great help, very friendly and knowledgeable!

Thank you Marissa Leah and Onnalise for your help. I really appreciate the kindness.

5 stars all the way!! Leah and Angeles provided over the top customer service to my fiancé and I. They both worked their magic and made sure that we left with exactly what we wanted. They were both very genuine and knowledgeable. Made us feel very warm and welcomed!! I would recommend Ashley’s furniture, these two ladies in particular at the Northridge location.

Very nice, and excellent service.

We just purchased a sofa, loveseat and ottoman from Ashley and we had such a pleasant experience. Great job Jacob for your patience, you are so easy to deal with, friendly and professional. Great service overall!!!👍

Javier did a really good Job he was so nice and gentleman thank you for your service!!!!

Our salesman, Mr Javier is exceptional in taking care of us and helping to show us around to reach the right decision in buying recliners. Thank you.

Angelis was great and helped me thoroughly and was very attentive. Great customer service!

Javier was amazing on helping us find the perfect couch for our home.

Darius was really kind and accommodating. He helped us a lot in choosing our furnitures.

Fatima was incredible, very nice and attentive

Marisa and Jacob were awesome. Thank you so much!

New what I needed and got me situated pretty quickly. Was honest and very friendly, great customer service.

Qazi is the most fantastic, very kind ,quite explanatory salesman ever .

Heyam was so much help and so kind attending us. She took her time to show us around and give great advise as well.

Hugo P. Offered great customer service and was very thorough answering every question we had. Best experience we've had at Ashley's so far.

Angeles is absolutely the best, only person I will ever come to till I die !! The most best deals only come from Angeles !!!! You will not regret, I would give 10 stars if I could!!! Thanks again :)

Had a great experience with Gatima. She had much patience and knows how to ease you while deciding.

(Translated by Google) Visit Ashley's furniture store, Mr. Javier was very kind, I recommend him (Original) Visite la mueblería de Ashley el Sr Javier fue muy amable la recomiendo

Qazi was very helpful and accommodating during my furniture purchases

Qazi handled us very well. Always looking for other options. Thank you

Hugo was very attentive and listened to us. He helped show us some good options that the furniture store was offering

Not happy at all work Ashley.Communication sucks and salesman that helped gave us wrong information.

Anna

Jacob was very helpful (and fun!) and made the sale! All salespeople should be so accommodating and have such a winning personality. If we need anything additional, we’ll ask for him!

Jacob was informative and a huge help.

I placed an order over the phone with the Northridge store and they were pretty quick about getting it done. The only thing I need to point out is that when they send the invoice, they automatically select the most expensive shipping option where they unpack and place the furniture in your home for you. They don’t give you the choice to choose this service or not, and it is not itemized online. So be wary of this. If you don’t want this you will have to ask to take it off specifically. It’s a very sneaky business practice that needs to stop immediately.

Jacob was wonderful at the store

We came in to just browse on a rainy day and lo and behold we actually found a living room set that reclined that was not electrical! I didn't want more cords seen or unseen. We had even went to another popular furniture store, and no can do, it appeared any reclining furniture was all electrical. So we returned back to Ashley's. I even asked for the wonderful salesman who helped us out the first time, Qazi. What a gem! He knows great customer service! So happy with our new furniture!

We are repeat customers! The customer service is amazing. Leah and Jacob made our furnishing experience so much easier.

I'm starting my journey in furniture shopping and JACOB is very knowledgeable and helpful made it easy in what I'm looking for.

After looking at a few different places I have to say Ashley’s was by far the best experience. Javier greeted us at the door and helped guide us through the whole process from start to finish without being too pushy. Him and his manager Taylor worked together to make sure we were fully knowledgeable and satisfied with our selection before buying. 10/10 would recommend we will back again!

Great store everyone is always so happy and friendly 10/10!!

The most amazing experience I’ve ever had at a furniture store!! Taylor and Angeles were so helpful and educated. I felt so at home

I had one of my worst experience at Ashley. When they delivered the guy was saying that he couldn't fit in the couch through the door because it was to big and didn't even tried to do so. Later the delivery guy told me to hook him up with a lunch and that he was gonna tried but when I mention $50 he just said NO in other words and took pics of the couch and the door and left. I've had told him I'm was already paying for delivery so for me that was not profesional. Later that day I walked in to the store, customer service said to me that they were gonna try their best to have them delivered by Friday 27th. I had to called them because they were supposed to calm me the next following day and did not do so. So when I called they were like, the delivery will be on OCT 1st. I was expecting for them to call me and let me know at least to say if I was ok with that day. I'm very disappointed 😞. I really wanted the set of couch. I had to cancel my order instead, so sad that I had a really had a high standard on the store.

Fatima was very helpful for our purchase in Ashley store.

Staff friendly and helpful. I always come back to make most of my furniture needs. Also, great deal on financing, no interest for 5 years.

My experience at Ashley Furniture was excellent. Pedro listen careful and matched me to the perfect sofa sleeper. I encourage you to ask for Pedro. P.S. When it comes time to pay for your purchase ask for Pablo.

This weekend I had a fantastic experience working with Fatima. She was patient, knowledgeable, intelligent, and honest. Not only did I leave the store with exactly what I wanted, I felt like her ability to be truthful and genuine and make real connections with her customers will allow me to confidently return to buy from her again as well as recommend her to anyone who is looking to buy furniture. This 5 star review is based 100% on the amazing job of the salesperson Fatima!!!!

Fatima was very helpful in clearing up some misconceptions that I had from visiting your website. I’m glad I came into the store to see your stock up close. I came away realizing that I need to reassess what I need for my living room. Thank you very much!

Qazi at Ashley Furniture was very through and very helpful I will be returning back to this store if you stop here ask for Qazi thank you

Heyam was so helpful and very attentive to our questions!!! Thank you so much for your help!!!!

Hugo was the kindest person there and so nice!!!

I thought I hated salespeople until I met Jacob! If I knew the dimensions of my living room, I would’ve bought my couch right then and there. He was extremely helpful, providing customizable options to fit our wants and needs. He was also funny and personable!

I had a lot of questions to ask and Jacob was sooo helpful and so patient with me. I never really write reviews, but I felt it was necessary this time because it was literally the best customer service experience ever. Give this guy a promotion Ashley!!!

Jacob at the northridge store has been very helpful and polite! A Very welcoming and friendly atmosphere. Jacob educated us on quality mattresses and affordable pricing. Grateful to get our new bed!