Ashley Store Northridge, CA

🚨 Buyer Beware: Ashley Will Test Your Patience and Sanity 🚨 Location: San Fernando, CA | Date of Experience: March 2025 My 2025 experience with Ashley Furniture in San Fernando, California was an absolute disaster from start to finish, and I urgently recommend you stay far away from this company and everything it stands for. I bought a $1,000 dining table and 4 chairs (SKU: D615-35 & D615-02 x4) in early March. The in-store experience was normal, and delivery seemed fine — until the team unpacked the table in front of me. That’s when the nightmare began. Right on the surface was a dime-sized gouge — not a scuff, not a scratch, but a full-on chunk missing. Worse, someone had clearly tried to cover it up with paint or filler before packaging it up. Yep — Ashley knew it was damaged and sent it anyway. I asked for a full replacement — not a repair — because this was supposed to be brand new. The delivery guys told me that’s not how Ashley works. I had to accept the delivery as-is, and wait for tech support to call me and set up a fix. Reluctantly, I agreed, trusting their process. That was my mistake. About 30 minutes later, I got a call — seemingly from a call center in India, based on the unintelligible grammar, heavy accent, and insanely noisy background that sounded like hundreds of other people were packed into the same room. It was nearly impossible to have a clear conversation, but I pressed on. A technician was scheduled for a week out. When the tech arrived and called me from outside, he said he could “100% fix the issue” based on the pictures. I made it clear I didn’t want a patch job — I wanted a new table. He said that if he stepped inside, he was required to perform the repair — no discretion. I refused. Because I “refused service,” support told me I was now ineligible for further help. Feeling completely boxed in, I drove to the store late that evening — around 7 or 8 PM, near closing time. It was already dusk. Mind you, my parents were visiting from out of town for the first time in about seven years. Instead of spending that rare time with them, I was stuck dealing with this mess. When I arrived, the store was empty. Three associates were behind the counter — all on the phone. I was told the middle guy was the manager. He told me to wait a few minutes, so I did — 20 of them. When I followed up, he said he was in a meeting and couldn’t help me. No apology. Just “What do you want me to do?” Thankfully, another associate overheard, came over shortly after, listened to my story, apologized, and actually helped. During our conversation, I got a call from the call center saying a full replacement had been approved. I put it on speaker. The in-store associate and I nodded along. Some relief, finally. But even that small win came with another twist. The business card I received had no name — just a generic "associate" title and two phone numbers, one supposedly a cell. When I got home and tried to follow up, both numbers dumped me into the overseas support line again. No way to contact the actual store. And let me tell you — that loop is hell. You’re forced through a voice-recognition system that makes you enter a bunch of details (name, item, zip, location), only to maybe reach a human — who then asks for the same info again. It’s pointless, exhausting, and feels intentionally designed to wear you down so you give up. The entire system seems intentionally broken. Their model seems to be: Take your money Deliver damaged goods Make complaints so miserable you walk away Profit For comparison, I had a damaged end table from Bob’s Discount Furniture and they handled it like professionals — no hassle, no back-and-forth. They scheduled the fix and made it happen. That’s how you earn customer trust. Ashley? The complete opposite. DO. NOT. SHOP. AT. ASHLEY. FURNITURE. Warn your friends. Warn your family. Save your money and sanity.

Beware the sales persons especially the girls are rude as heck the mangers are also unaware of how to even run a store or handle a business .they not only took advantage of my dad and his sickness of cancer they lied to him and were extremely rude to me when I brought it to there awareness .the service and the lying they gave my dad a credit card when he did not want ome and express that to them from the beginning they pretty much kept lying to him about everything till they made a sale and even said they did state certain things to him about sales tex and promotional tax for and etc 50 buck etc..until I brought it up ..and even then wasn't an issue until I brought it up and was meet with talking over rudeness attitude and then some ..my dad shouldn't have received a credit card

I went in wanting a chaise lounge chair. I quickly realized it wouldn’t work for me. I ended up trying a chair and ottoman. My experience with Jacob Gallo was very nice. He was very patient as I wandered around until I found my fit. Still tossing it around in my brain we left. Later in the evening I called a told Jacob which chair I wanted. We returned the next day and I signed the paperwork. Chair will be delivered next week. Thank you

It was awful. The sales lady was trying to help two at one timing giving neither good service. Worrying to much about commission I’m sure. She was rude and wanted to charge me $100 for shipping for a $98 rug. The manager straightened that out. Won’t be buying from u again. The only reason I put one star is because it won’t let u post without one selected.

I came to the Northridge store and was helped by Hugo and his manager who both helped me decided on the best mattress for me. I purchased the Tempur-pedic and couldn’t be happier . They both worked hard to stay within my budget and I left with a mattress and beautiful furniture. I will definitely be back to purchase additional furniture with them .

Fatima was amazing !!!! She deserves a raise !! Happy customer !!

“I recently purchased a sofa from Ashley Furniture, expecting a high-quality product. Unfortunately, it arrived with defects. While the company has agreed to fix the issue, I was told it will take two weeks. As a customer who has paid in full, I find this delay unacceptable. A new product should not have quality issues in the first place, and I hope Ashley Furniture improves its quality control and after-sales service. I expect a faster resolution to this matter

We had a great experience with Fatima! Very knowledgeable, pleasant with excellent customer skills. Manager Cris worked on giving us good deal on two sofas and a mattress. Thank you, guys!

Like always, I was happy to purchase my new couch set at Ashley. I just want to thank Hanna especially for helping us patiently and kindly. She is a really nice person. I would recommend everyone to see Hanna.

Heyam and Chris are great… best customer service i’ve ever gotten from An Ashley store. Will definitely coming back.

I purchased a very expensive couch from Ashley Furniture for $3,600, expecting high-quality service and product support. Unfortunately, it has been a complete nightmare from the start. The installers arrived with a broken part and assured us that a technician would come to fix it. Three technicians later, the issue still wasn’t resolved. The first technician outright lied, claiming they visited our unit—but security cameras proved they were at the wrong unit. The third technician finally showed up but refused to install the part, asking us what he needed to do (shouldn’t he already know?). He was extremely rude, left, then returned and blamed his dispatch team for the issues. To make matters worse, the installers ordered the wrong part in the first place. We had to escalate the issue multiple times, calling supervisors just to get any resolution. Throughout this ordeal, the technician and dispatch kept shifting blame rather than taking responsibility for their mistakes. For the price I paid, I expected professionalism and accountability. Instead, I’ve had to deal with constant delays, incompetent service, and a company that doesn’t seem to care about its customers. I would not recommend Ashley Furniture to anyone.

I was shopping with a 103 year old young lady today, and the employees were patient and helpful.

Last Sunday we went to shop at Ashley Northridge, the store manager Chris and sales representative Fatima were very helpful and patient. They gave us the best deal and gave us the earliest delivery date which is 3/5/25. Definitely we're going back to Ashley Northridge. DMF.

Fátima was great profissnal we pick best mattress with her help

Fatima is so sweet and helped me get my perfect couch So so thankful for her 10/10

I went to Ashley furniture and bought a living set I’m very satisfied Teresa helped me out she’s awesome and very professional she took the time to show me many different options I would definitely return two thumbs up thanks again

Finally got a couch after looking around for the past week. Marshall was very helpful and patient with us as we were jumping around from couch to couch until we found the one. Thanks to him we finally chose a couch!

Hanna is an amazing sales person. She is pleasant, patient, knowledgeable, and was so helpful. I went back a second time to purchase more items, and Hanna was once again amazing! Great shopping experience!

I can’t say enough good things about Hanna, our sales representative at Ashley Furniture. From the moment we stepped into the store, she made us feel completely welcomed and comfortable. It’s rare to find someone who takes the time to truly understand your needs, and Hanna did just that. She was patient and listened to both my wife and me as we explained what we were looking for in a new sofa. What impressed us most was Hanna’s ability to guide us toward our dream sofa without being at all pushy. We’ve had experiences in the past with other salespeople who were a bit too aggressive, but Hanna was different—she offered helpful suggestions and made sure we had all the information we needed to make an informed decision. We had to measure our space at home to be sure the sofa would fit, and even though it was getting late, Hanna stayed behind to give us the time we needed. She truly went above and beyond, making sure we felt confident in our choice before finalizing the purchase. That level of service and dedication is hard to come by!

Hugo, the salesman was great. He is very patient. He took a sign showing me everything and he was very nice.

Very friendly and patient people. Furniture of high quality can be found there. Prices are very good. Check it out when you need to.

Jacob was amazing! He was very knowledgeable and was very helpful!!

(Translated by Google) Excellent service, very friendly. (Original) Excelente servicio, muy amables.

Jacob was amazing, he made our buying process so smooth. We will definitely come back to Ashley’s furniture as long as he’s there. We hope to Jacob as a Manager one day!

We were helped by Heyam and she was a pleasure to work with. She greeted us the minute we walked in through the doors and had very positive attitude and very nice energy. It took us less than 10 minutes to purchase a table and she was very helpful. Pleasure doing business with her. Ask for Heyam. She’s great.

I give five stars. The furniture is amazing. The quality is great. The customer service from Ashley is great all the way around. However, the company that moves it and brings it to the house to put it together for you, the dispatch from that company was rude. Her name is Kim disrespectful and had no sense of Customer Service whatsoever. She should be retrained reprimanded and I highly suggest putting an area where she has no contact with customers until she understands the value of customer service

Good place to shop furniture

Came to buy a cheap used rug. They tried to tell me I can’t purchase anything without providing all my personal information first including phone number, email address, and home address. This should not be forced on anyone. Do not recommend this store with rude staff.

Came to ashley's just to check out their products. Was so grateful that Fatima attended to me. Gave me a killer deal for the president's day sale. She was so knowledgeable and helpful and understandable. Would definitely recommend and shop here again.

Great service and pricing! Our sales lady Ana was very helpful. We ended up buying a few pieces from her. I would definitely recommend you working with Ana! She’s the BEST!!

Loved Fatima! She was very helpful and attentive. Would recommend.

Hanna is very helpful. Very patient and kind!

Sales Representatives Teresa from the Northridge store was so polite and very patient, I had a hard time deciding and not once did she become pushy or leave to help another customer. Teresa deserves recognition. Thank you

Awesome sales personnel (Fatima)

Fatima

Jacob was very helpful and knowledgeable. He was patient and answered all our questions.

Staff was helpful, and understood my furniture needs. Thanks.

Marshall was patient, quick to get answers to questions. Very nice

We were looking for a specific recliner for my stepfather. The salesperson Jacob provided us with excellent service. In less than 15 minutes, we found the perfect chair with the right price and had it delivered same day. Great experience!

I actually bought my living room and kitchen table from here a few years ago. Got a great price. The furniture is well made and the delivery and set up was great.

My review is a tad bit late but I wanted to make sure It was done regardless. My family and I showed up looking for a specific couch but unfortunately it wasn't in stock. Despite that fact, Fatima went above and beyond to assist us. From the moment we walked in she greeted us and offered us help. She showed me alternatives and when those didn't meet my MIL hopes, Fatima helped us place an online order and helped us set up delivery as well. My MIL lost her vision about 2 yrs ago so finding this couch was very important to us to ensure she is comfortable and so she doesn't struggle. Thank you for all your help Fatima, you're appreciated💙

My Sales Rep Jessi was a delight to work with and so helpful! We are so excited for our new furniture!

Good service. Price is reasonable and the Delivery comes on time.

Purchased a sofa set by Mr Padro he is excellent person

Go see Ana! She took great care of us from the time we walked in. She was professional and extremely knowledgeable. We bought more than we intended just because of Ana. We'll be back! Ana is the best!!!

Great service and treatment. Multiple choices for my needs.

1/11/2025 I recently visited the Ashley Furniture store in Northridge, California, and had an extremely frustrating experience. While the sales lady was somewhat helpful at first, the situation quickly took a turn for the worse when we discussed the logistics of picking up a recliner we intended to purchase. We were told that we would need to pick up the recliner ourselves, without any assistance from the store. When we expressed our concern, we were told that the store’s helper was out of town and unavailable, and that it would be our responsibility to drag the recliner to the curbside. This was a bewildering and disappointing response, especially considering we were buying a large, heavy item from a reputable furniture store, not a second-hand shop. When we questioned this, the sales lady escalated the issue by having the manager come speak with us. Unfortunately, the manager's response was even worse: he essentially confirmed that, since we were purchasing a clearance item (still almost full-price), they wouldn’t be offering any help with the move, wrapping, or even basic protection for the recliner. There was no mention of any service or options for assistance, such as delivery or protection for the item. We were left completely shocked that a major furniture store would treat customers this way. When we expressed our dissatisfaction, the manager even went so far as to say that he wouldn't sell us the recliner at all. It's incredibly disappointing that a store like Ashley Furniture, which we expected to provide better service, would act so unprofessionally. I would strongly advise potential customers to think twice before shopping at this location. The lack of customer service and the dismissive attitude of both the sales lady and manager made this an extremely frustrating and unsatisfactory experience.

Exceptional service and product knowledge. Fatima and Chris worked their magic finding me EXACTLY what I was looking for. Highly recommended!

Fatima , was very helpful and patient with me. She offered Great customer service. I will be back again and will ask for her.. Thank you Fatima.

Fatima was excellent she was above our expectations thank you miss

Had the Cherrywood Sleigh bed in stock and at posted price.

Ali was very helpful and very fast, bought all the furniture within 40 minutes

I recently purchased a coffee table from Ashley Furniture at the Northridge location, and I am extremely happy with the product. The quality is top-notch, and it’s clear that their furniture is built to last. Additionally, I had the pleasure of receiving help from a gentleman, whom I’ll refer to as Mr. Pedro Martinez. He was incredibly helpful and made the entire process smooth and enjoyable. I highly recommend both Ashley Furniture and their excellent customer service.

The sales lady, Teresa, who helped us very knowledgeable, didn’t rush us and was

Fatima. Kind, through, not pushy. Helpful

Jessie is nice !!

Bad experience, the staff is too rude with new clients

Jacob was very helpful and a pleasure to work with. Thank you!

I made an order at this store well my orders was over 2,000$ at the checkout the lady told me that some of the items wasn’t available till end of December beginning of January next year, I told her no I need my stuff before December 7, so we remove a lot of the stuff and order just what was supposed to be on time, the day of delivery December 3 it was 2 pcs missing, no body call me before sending an incomplete order, no body said nothing, I called and they said no the rest of the order will be delivered after December 19, bullshit, that’s so irresponsible and not professional, waste of time, don’t trust this company……..

Special thanks to Ana Siruni For her knowledge and experience. Definitely will be back for more furniture.

Our salesperson, Angeles, was very helpful while also giving us our space to decide. There were no hard-sell tactics.

Marshall was super friendly and helpful! He was key in our decision to make a purchase from your store.

We went to Ashley's looking for a couch and they had a lot of options to choose from. Angeles, the woman who helped us, was very helpful and patient as we looked for the couch we wanted. We ended up buying a power reclining couch and got the warranty and free delivery. We felt the total price of about $1,000 was reasonable for the kind of couch we chose. The store was very clean and I liked how the furniture was displayed. Although it was a showroom where people can sit on and touch the furniture, nothing looked broken, ripped or misused. We will be returning to furnish the rest of our home.

We recently purchased a bed, dining room table and chairs from Ashley. We were very pleased with all related interactions with Ashley personel, especially with sales representative Teresa at the Northridge CA store. She provided all needed information including cost alternatives, specials, delivery dates and definitions if the abbreviations used in invoices. She was consistently courteous and friendly. Teresa is a credit to Ashley.

Hannah was amazing! She was not pushy at all, incredibly patient, and allowed us to take our time to ensure we made the right decision. Her professionalism and understanding made the entire process smooth and enjoyable. Highly recommend!

Had a good experience. Knowledgeable staff. Quick help and was in and out within 30 mins

Thanks for all your help. Very friendly and professional.

Great customer service, great quality products. I look forward to visiting again in the future if I need anymore furniture purchases

At the Northridge store. Taylor and Fatima were the most wonderful sales team we have ever had in any furniture purchases in the past ten years they were intent on our satisfaction and happiness, while meeting our needs with the appropriate purchase They also saved us money by not automatically high balling us with highest priced items; ending up allowing us to spend more money there.

Fatima was perfect. She was very considerate and gave us options. She walked us through the process. When we had questions she answered it for us.

Jacob helped us with our order today, great attitude and service.

The sales person was on it! She made three sales while taking care of us! It was great!

Taylor at Ashley Furniture in Northridge was amazing. Her knowledge and friendly service made the shopping experience a pleasure. She helped me find the perfect sectional couch for my new home. She was attentive, efficient, and truly went above and beyond. Highly recommend seeking her out for any assistance!

Fatima was amazing and so helpful!! She helped me get a great deal and I’m so excited to get my new living room set!

Very good experience Ana was very informative and gave us space to decide

Fatima is very knowledgeable, helpful and courteous. She helped us at the same time as a couple other customers since the store was busy for Black Friday, but was still very attentive to us and our needs. We are also very happy with our purchase.

We had such a good experience at Ashley HomeStore Thursday - Hexom (sorry if I’m misspelling) was so attentive and immediately understood that our most pressing issue was pre Thanksgiving delivery for a large table that would seat 10. She went out of her way to show us options and confirm availability. My husband is very hard to please, and he loves the furniture quality and style at Ashley. We’ll definitely be back!

Good service, not pushy.

Fatima was very good helped I request she get promoted very friendly not only good as sales good and charming personality

Came here for a sleeper sofa and the sales person was very friendly and helpful. Her name is Fatima. Great customer experience!

Fatima was so amazing

Fatima did an over the top assist in helping secure the proper chair for our father. If your in need of honest customer care while furniture shopping I cannot think of anyone better!

They were very attentive and helpful from the moment I stepped in the showroom. I showed them what I found on the website and they new exactly where it was and I was out in about 30 min.

My sales agent was very friendly, fast and informative. I appreciate it doing smooth service with him. Looking forward for the delivery.

Fatima was great she was helping in details for 3 times great service thank you.

Had a wonderful experience with Ana E!

Great experience. Jacob was wonderful to work with.

TERRIBLE TERRIBLE SERVICE I got a white bed which came in a gray color which was the opposite of what we ordered and they said they could do nothing about it! I PAID already and it was expensive. I will never bring my service back.

Teresa and Hanna were wonderful! Very professional, knowledgeable and helpful!

Fatima was so knowledgeable and patient with us. She made our experience easy and seamless

Welcomed at the door by Angeles, shown the item we were interested in and given time to ourselves to look over the sofa we were thinking about before a store manager (I believe her name was Toni) checked on us, she answered our questions and then sent our salesperson back our way to complete the transaction….don't sleep on Ashley Furniture, they may just surprise you ~ thank you for your assistance today!

I had the absolute best experience working with Ana S. while purchasing a full sectional and mattress for my new apartment. Ana was incredibly knowledgeable and provided valuable insight that helped me make a decision I could feel confident in. Her expertise and wisdom were evident as she guided me through each option, answering all my questions and ensuring I found exactly what I needed. Ana truly made this process smooth and enjoyable, and I couldn't be happier with my purchase. Highly recommend her to anyone looking for genuine and professional assistance!

Ten 🌟 Star Service expertly executed by Hanna! Her co-worker, Fatima, also hit it Out of the Park! Thank you both for your professionalism; it is refreshing & well appreciated.

Fatima was a very nice helpful person, she helped me find the perfect bed frame that I wanted 10/10.

I would give zero reviews if I could!! NEVER buy furniture from this company. The delivery was short furniture, so we refused it because for hours upon hours (literally) we could not get any supervisor or anyone from any of their stores to answer!! We were transferred to the Philippines countless times and EVERY time we were refused a supervisor!! It’s been two days now, and we still haven’t heard back nor do we have any furniture and they have a Our money!! In my entire life of doing business, I’ve never been refused a supervisor or been able to not get a resolution. They have our money, and we haven’t our furniture. Good luck everyone getting a supervisor, a person directly in the store or any kind of satisfactory customer service. I’m shocked this company is in business!!

Furniture was delivered damaged. The workers took photos of it and no mention of any damaging to it. I was basically accused of damages and I’m still waiting for a new one. Will not recommend store purchases. Call center is a joke. Tried too make a corporate complaint it’s intercepted by call center! Don’t let the smile on crew members very deceiving.

It feels very comfortable, the environment, service, and professionalism.

Customer service was great! I appreciate Javier who helped get the furniture that suits our preference

I had an excellent shopping experience at Ashley store Northridge. Super helpful sales, I was shown exactly what I was looking for. I get so many compliments on my new couches and dining table set. Delivery was fast and excellent.

Recently purchased a TempurPedic and had an easy, breezy, informative experience! The staff was knowledgeable and the bed was everything it was purported to be! From purchase to set up, the service was outstanding!

Poor experience. The sales people were not aware of the product that was delivered. We ordered a full size bed frame for our daughter's room. I asked why the receipt states queen sized rails. The salesman said not to worry this was just how things were labelled in their computer system. Once assembled, the bed is a full but the length is a queen. It looks ridiculous and the drawers underneath look ridiculous. When I went back, the manager said yes, indeed, that model comes with queen sized rails the others don’t and they could not refund me. I asked could I at least get full sized rails so the bed looks normal. They said no, I could only buy them since the product I purchased was correct. Just go somewhere better.

I really like it

The worst customer service ever! Not presenting all the options at the time of purchase, also they postpone the delivery date multiple times! Hard to talk to a customer service! This purchase was our last one from Ashley Store!

The sales team was good to work with. But out of our whole order the one chair was a little too big for our space - They would not allow us to return it. I went and talked to the manager even. But it was a hard no! So I have decided a hard “no” on ever shopping there again. Which is unfortunate for both of us. But I cannot do business with a company that will not allow a return. I have already purchased many other items for our home from other dealers.

Upon our arrival, Fatima welcomed my wife and me with a warm smile and genuine enthusiasm! We were excited to see what was in store for us, and she graciously escorted us to the furniture area we had asked about. I truly appreciated how she struck the perfect balance—never pushy or hovering, yet always ready to assist whenever we had a question. Fatima's stellar customer service made our experience delightful and memorable!

Very nice people, very expensive

Fatima very nice very helpful honestly and patience I would recommend customers to deal with her

Fatima was immediately warm welcoming sweet person. she was compassionate attentive and kind her knowledge was also a plus. thank you Fatima for making us feel welcome!!!!

Fatima was excellent! Very helpful and friendly.

Qazi was awesome. So was the manager Leah. They were very patient and made sure I left satisfied. Was not pushy. Highly recommend.

Came into the store to just look at bed sets but working with Fatima I not only got the bed set I was looking for but also got a sectional. Fatima was extremely efficient and knowledgeable and even talked about the health benefits of getting the right mattress to go along with the new bed set. I would come back to work with Fatima and Taylor.

Fatima She was very efficient very professional and very helpful. I really appreciate her assistance. She’s going to be a very good asset to your company. Thank you for everything.

(Translated by Google) Very good furniture (Original) Muy buenos muebles

Fatima, Heyam and the store manager are absolutely wonderful. They were all so helpful and pleasant and we had a wonderful experience picking the bed of our dreams!! Thank you so much!!!

Fatima was very patient and helpful.

Qazi was super helpful. We really appreciate his help. We told him we wanted to browse other stores so He gave us his cell number and answered additional questions I had very quickly. We ended up coming back and buying a sectional. Everyone was very nice and helpful. Thank you Ashley and Qazi !

Purchased a brand new couch set and mattress today and Fatima was a big help. She was very patience with us and answered all the questions we had.

I was shopping for a new bed frame and Fatima was extremely helpful and friendly. She was very knowledgeable about the different products on the sales floor, it made for a pleasant shopping experience at Ashley Homestore in Northridge.

Fatima was very knowledgeable in helping us find the right furniture we needed. She went above and beyond.

They will sell you a sofa but evidently can’t deliver it in the city. After waiting 6 hours past the original scheduled delivery time the drivers showed up and said there was no place to park. They were informed it was a narrow dead end two way street and would have to double park in front of the driveway and unload. But the drivers couldn’t care less. They drove past, called me and said they can’t park and won’t deliver. Someone from Ashley or the delivery company called and said they could reschedule for next Friday and take $30 off for my trouble. REALLY. That’s the best they can do. Do they think the parking will be any different next week. What poor customer service and absolutely shows they couldn’t care less about their customers. Don’t waste your time or money here.

Fatima was very good

Fatima doing great very great Job with everything she can do for the customers. Thanks Ashley Home Store for having her…

Fatima who assisted me was fantastic. She was very helpful, honest, and patient 5 star service!

Fatima

Fatima helped us with a bed frame and was very quick to help and make sure the process was easy.

Fatima was easy to talk to and gave us time to explore the store and was very nice

Fatima very good customer service. She assisted my my mother and twice on two separate occasions. I appreciate her service.

Jacob and Taylor were amazing.

I would not go to Ashley for any home purchases. Especially not the Northridge location. Went there for a mattress and told the lady what we wanted. Not sure if she understood since she didn’t speak that good of English, but claimed this is the best mattress for what we needed. Ended up buying a mattress and a topper which was supposed to be a cooling mattress. Spent more than I ever have on a mattress. After 1 week we called to try to return it since we could not sleep at all, very uncomfortable and hot. (Again was suppose to be a cooling mattress with the topper). They sent out a “mattress tech” to see if it was defective. He told us to go to the store to speak with a manager. Went to the store to speak with the manager Taylor and at first she tried to ask why we waited so long to return it. I told her we purchased it on the 8th, it didn’t get delivered until the 19th, slept on it for a week, called to return it. They sent out a “mattress tech” on the 29th to determine if it was defective, then he said to wait a couple days so he can file his report and go in to talk to the manager and here we are on the 31st. Since he declared it not defective she said we are unable to return it even tho on the website it states you have 30 days. But I guess each store has their own policy. Real cool. Then her suggestion was to buy a more expensive mattress and I’ll get $500 off! Really?!?! Like really, I’m trying to return this and you want me to buy another more expensive mattress. We just walked out. So now we have a mattress that we’re not even sleeping on. I will definitely not be going back and will make sure my friends and family and whoever reads this that I strongly hope you do not come here. Congrats Ashley Furniture for taking my money. You won.

Fatima my sales rep did a fantastic job in doing an exchange with no hassle the best discount and service possible I would recommend them again!

Fatima was extremely helpful and the whole experience was a breeze. After wasting hours traveling to furniture shops all over the valley, I was in and out of here in 20 minutes, and I got my perfect chair!

A few weeks ago, I found the perfect piece of art while searching online and came to the Northridge store to see it in person. I had the good fortune to work with Jacob! I was super impressed with the store’s furniture, artwork and accessories. Jacob was very knowledgeable and professional. Though my purchase was not a large one, he treated me as though I was spending a lot. I am an interior designer and will definitely come back to shop for my clients with Jacob. He’s delightful and a true asset to the Ashley Furniture organization.

Fatima gave us great customer service. Thank you so much!! If you want a good deal, then I recommend you go to her.

Jacob was very friendly,professional and knowledgeable.

I had the pleasure of working with Fatima and she was amazing! Very straight forward and very knowledgeable. Thank you for helping us pick out our dining set and bedroom furniture. We are so happy with the service we received. Thank you!

Fatima helped us right at the door and helped me find what we were looking for in our new apartment. They got a great selection on couches and sectionals. Thank you for the help and space to decide.

(Translated by Google) My girlfriend bought a bunk bed a few months ago with insurance that is included in the purchase. And it turns out that this bunk is falling apart and we went to Ashlee and they said that was no longer their job, they sent us to the guarantee and they give us numbers that have been out of service for 3 months and nothing has been resolved, it is unfortunate that they They have to give so much thought to this problem, they are still paying for the already broken furniture and it is incredible that being a good quality brand, they sell things that are neither of good quality nor guaranteed, all of this is truly absurd. (Original) Mi novia compro una litera hace unos meses con una aseguranza que esta incluido en la compra. Y resulta que esta litera se esta callendo a pedazos y fuimos a Ashlee y dijeron que ese ya no era su trabajo nos mandaron a la garantía y nos dan numeros que estan fuera de servicios 3 meses y no se ha resuelto nada es lamentable que ellos le tengan que dar tanta vuelta a este problema se esta pagando aun el mueble ya roto y es increíble que siendo disque una marca de buena calidad vendan cosas que ni son de buena calidad y ni garantizados, realmente absurdo todo esto.

Fatima was so knowledgeable and sweet. She helped us get the best table for our home. We have worked with Taylor the manager a couple times now and she always looks out for us. Thank you for the best customer service.

Stopped by tonight looking for a mattress. Fatima was very helpful. She went above and beyond by helping me place my order online as this helped me save on my order total. If you need a friendly and helpful agent make sure to ask for her.

Fátima and Taylor was so amazing! Very polite and helpful. Thank you!

Thank you very much for the excellent service !!Jacob and Taylor are the best

Jacob and Taylor were super helpfull and nice we got exactly what we needed and had a good conversation and explanation, would recommend every day of the year.

Taylor and Jacob are great! Gave us a great deal. So happy with Asheley's.

The most incredible self person ever.

Fatima did a great job helping us with a mattress. This is the second time she has helped me. Quick and fast as well. Thank you.

Fatima was very helpful and found us exactly what we need.

After a not planned visit to Ashley’s Furniture in Northridge, Jacob Gallo (employee there) - he was so helpful, answered all my questions, was never pushy and genuinely chatted with us for a good 10min. about life. A REAL person with real care for others! Def. recommend Northridge for anyone and ask for Jacob Gallo. 😊

I want to say thank you to FATIMA for her great customer service and her patience, she helped us alot in deciding what type of couches to get. Thank you so much.

Fatima at Ashley Furniture in Northridge did a very good job with giving us the best price on 4th of july for a sleigh style bedset and mattress!

Angeles and Taylor provided great service, were very patient, and answered all my questions!

Javier was very helpful in helping me to find the right bedroom set with special modifications and a small eating table with 3 chairs as well. I was blessed with the wonderful help of Taylor, the store manager. She was off-the-charts amazing. She transformed a tedious and difficult task into a great experience. She made my day! My further furniture shopping will begin with her. Thank you Taylor!

Fatima was extremely helpful. She helped me find exactly what I was looking and she was more than patient with me. I also really enjoyed talking to her 🩵

Fátima helped me with my couch, she was amazing!!!

Furniture are really nice and they have a good lay away program.

Anna was great!

I always love going to Ashley for my furniture needs and ideas. This time didn't disapppint. My boyfriend and I went in to look at area rugs for the living room. Jacob was an amazing help. He walked us over to the hanging rugs in the back and let us browze. Checked in a couple times but gave us our space, logged the choices we liked, and walked around with us while we searched for the actual dimensions we were interested in. He was extremely patient, answered all questions we asked, and was a lot of fun to work with. He even helped us pick out barstools too. Great sales associates always make the shopping experience more enjoyable. Definitely will ask for him when we go back for more items!

Jacob was is friendly, knowledgeable and efficient.

sales rep was very helpful

Terrific staff. 5 stars.

Very pleasant 👍 Ana salesperson was very nice, explained every question we needed to know 👍 I would return to what ever I needed. Thank you Ana for helping us today😊

Ana greeted me and explained furniture, detailed pricing sheet around the store. Extremely happy with the level of customer service and detailed information provided by Anna. She also allowed us our space to roam through the store, comfortable without filling pestered. I would definitely recommend friends and family to Ana at Ashley Furniture Northridge Ca. Satisfied Customer Cynthia Cervantes

Ana was very helpful and so kind with helping me purchase my new sofa! Recommend speaking with her :)

Ana helped me a lot! She answered all my questions.

Great prices and quality. I was able to get an accent chair too! Helpful, friendly staff.

A++++++++Customer service 😌❤️🙏

friendly customer service, great prices for quality furniture!

We were thinking of upgrading our bed and mattress and decided to browse . We met with Ana who was so friendly, kind, helpful , honest and not pushy. We told her we still had some time to decide and once we were set we would come back to see her. After two months we decided to pull the trigger and I had told my husband I only want to buy it from Ana since she was so amazing and I liked her so much. The ease and speed of applying /approval for credit was very convenient. Huge selection of items to choose . The manager Leah and Ana both went above and beyond to make sure we got the best service, selection and value . We will definitely be returning for future items . Leah was very patient and addressed all our questions and concerns as we had some minor issues with delivery.

Fatima is nice and good

Fatima is such an amazing , honest , caring and responsible person …she went above and beyond to help us choosing good deals and valuable furniture ..she was always answering our questions even when we call or text her..Thank you very much Fatima, you are the best.

The people are so friendly and helpful! Not pushy at all 👍

Fatima is an excellent sales person. She is friendly and knowledgable.

Fatima really nice and sweet girl she help us 3 times and always same attitude same energy we furnished our bedroom from us she did more then required as sales lady Thank you so much

Fatima is super knowledgeable about furniture and she made me comfortable and confident in my shopping experience. I will recommend her and always return to her for a great shopping day! I love her!

Jacob is good

Fatima great service. I'm very happy with the customer service

Fatima very very nice girl thank you 😊

Decent furniture store. We got jumped on by salesman when we walked in the door, but when we actually needed help and asked someone they just walked away and never came back.

Jacob was absolutely amazing!!

Fatima was attentive, very personable and efficient. It was a pleasure to deal with her. She is a valued asset to Ashley.

They stole $300, offering a service to build the beds we bought for our new turnover And they have yet to provide those services.

Fatima thank you so much for your help such a kind girl

Came in and Fatima immediately greeted me with a warm and kind smile. I knew exactly what I wanted and she knew exactly where to go to show me. I wish the store had what I was looking for because I would have had more time with this kind and gentle woman. Thank you Fatima! Have a beautiful day 🌞

The salesman was very patient and treat you with courtesy and respect, he gives you options for payments and explain very well the plans to aquire furniture there , big parking lot.

Fatima fantastic sale's lady nice attitude, kind , she knows everything she help us with patience and very humble and kindness in her personality 😊

She is amazing! Helped us and made sure we are in and out quick! She also made sure she got everything we wanted and accommodated what we needed.

Fátima helped me choose a mattress for my mom that has back problems, she was very helpful and advice us with good attitude and good experience. Thank you Fatima for your help. From Lisbeth González

Fatima was awesome, great customer service!

Fatima is very helpful to us. The transaction was smooth and fast.

Excellent customer service by Jacob. Super knowledgeable and extremely pleasant to work with. Felt very comfortable. Would definitely recommend store inventory.

Super shout out to Qazi, and the Management team over at Ashley's furniture. He's was chill laid back and had some great information on the furniture we needed for the house. If you're looking for a great experience looking for quality furniture ask for Qazi.

Very helpful and courteous sales service. Fatima was easy to work with and attentive to all of our questions. I will return when I need something else.

love this store , ask for jacob he is the best , very helpful just and awesome person . His costumer service was excellent . He was able to work with us and answer all our questions . The experience was very fun and chill . Definitely our best friend. 🫶🏼

Ana was amazing!! 🤩 she was patient and not persistent. Great customer service. Highly recommend her.

I took my neighbor Debbie, to Ashley today. But before we to Ashley, I had taken her to other furniture stores. She needed to downsize her queen bed to a twin bed. We met Jacob. Our trusted advisor. Right away He welcomed us like good friends. So right away, you feel comfortable interacting with him. He was very knowledgeable about the Bed frames , Mattresses, Box springs, and all the other thingamajigs! My friend was fortunate to come to Ashley at this time. They were having a Memorial Day sale! Jacob, got her some great deals on some other furniture she needed!!! With amazing savings!!! The furniture quality is top-notch!! she is happy that her furniture will be delivered sooner than she expected!!! Ashley has a service where they deliver and put everything together for you at a fee. “It’s wonderful not to have to put it altogether !!!”she says. Thank You Ashley!! Thank You Jacob!! For me, I’m keeping an eye open for a electric tween recliner 🤗

Fantastic sales man, Jacob

(Translated by Google) Very well attended, excellent service. (Original) Muy bien atendido, el servicio exelente.

I came to add some night stands to my existing order. Taylor the store manager was very helpful and handled everything very quickly. I was done and out of there in no time!! Thank you

I was there Monday night for some adjustable beds and store manager Taylor and sales person Heyam were great, easy to work with and helped me pick the right one! To top it off, they got it delivered the next day. Thanks for all ur help!

We came in to get a recliner and Angeles was thr best! Very kind and knowledgeable and made the whole process very smooth

Fatima very knowledgeable thanks to her 🥰

The service here is super. This is our third time coming and staff is always helpful. Sophie helped us out and she went out of her way to look on the website to match our console and coffee table to our dinning set bought years ago. Shes the sweetest. Thank you for your help! Cant wait for our new furniture!

Jessi

(Translated by Google) My experience with Ashley furniture when purchasing a sofa was delivered to me stained like it was used. And they don't want to do anything to fix the problem. (Original) Mi experiencia con la muebleria Ashley en la compra de un sofá me lo entregaron manchado como que esta usado . Y no quieren hacer nada por arreglar el problema.

Javier from Northridge was very helpful and explained every detail. Great customer service, I will definitely recommend to ask for him.

Fatima helped me out a lot, she is really sweet and helpful! Thank you

The Best !!!! Thank you So Much Javier!!! Good Service.Ill Definitely Come Back Ashley's of Northridge!

Javier from Ashley in Northridge was great. He showed us all the features on the living room set we purchased. We are very pleased with his services. We highly appreciate and recommend him.

A big thanks to Hugo for his customer service! He was very attentive and took his time to explain everything to us.

Great service by Fatima..

Jacob was so knowledgeable and helpful, without feeling pressured!

Qazi did a great job answering all of my questions.

Javier was amazing! Highly recommend Ashley's in Northridge.

Fatima & Leah were amazing! 10/10 recommend coming to Ashley’s in Northridge and asking for them. Fatima, thank you so much for your patience and amazing support.

Qazi took care of us and helped very well.

Javier and Leah were very helpful and accommodating!

Hello everyone out there! I really love customer service. I always feel it’s one of those things we should point out and praise. It’s something that really lacks at major cooperations. However last night as my boyfriend and I were shopping, mainly window shopping as I made returns. I suggested we go into Ashley’s and just look. We’re moving into together and decided before anything else we need a mattress. We really had no intending in buying anything. We didn’t know much about mattresses but that we both needed a restful sleep. You know how the story goes one person always needs a different type of mattress than the other. Anne or Ana I believe greeted and we said just looking. We looked at couches and dining tables but new mattress is what I need over anything. So basically with pillows we tried different mattresses like Goldie locks for fun and needed up with a temperpedic 10degree with the adjustable bed. If you are happy sleeping the way you do you haven’t even really slept until you tested this baby out. I know some reviews have negative comments about the mattress but I think with anyone you get there are things you do to prep it. Give any mattress time. Anyways back to the great and informative customer service. I really enjoyed speaking to our rep and left know a lot more about sleep and what we both needed. We don’t even have a apartment yet but we do a mattress that is def an investment in our sleep! Thank you Taylor and Ana! We can’t wait to come back for our other stuff slowly but surely.

I highly recommend this store and Heyam. She was very professional. I bought a sofa, loveseat and dining room table from her in no time with zero cash down. Plus, she gave me a great discount! Very happy I visited . Thanks !

Great service by Teresa. Best ever. Thank you very much for everything.

Jacob was great! Very nice and helpful.

I went to Ashley Northridge looking for a coffee table set and Javier helped me. He was very nice. It was my first time at the store and I’m just waiting for the delivery next week in order to complete this review. So far so good.

Jacob Gallo was amazing great personality. He understands us and he did the best job 100/100 😄

Angeles Helped me with my parents furniture. I can’t believe how educated and knowledgeable she was. I wanna thank her and I wanted to say I haven’t seen this kind of service for a while. Thank you Angeles.

Fatima we furnished full house from here 3 times we came here same service same energy same care nice lady I am really suggesting she get higher position the way she work honestly, kindness , service 😉

Jacob was awesome sales associate very professional and great personality

The manager Taylor and the rest of the crew are awesome ! Thank you Edith for explaining all the different styles and new furniture. Thanks to Jaime the furniture builder for helping me with loading items onto my truck. This is the best place to buy furniture. Thank you all !!!

Angeles helped us out today. She was great, super patient and helped us find the perfect couch. Really excited for rapid delivery time as well!

It was amazing doing business with Martin. Hope to visit you people again. Thank you

Fatima was the absolute best! Ty helpful and knowledgeable! She really helped me —-I’m super indecisive, total life saver. I’ll be back to purchase from her.

Ana was a pleasure to work if. We had a nice time selecting furnitures for our home with her guidance. Her thorough assessment and creative advice made our time at Ashley’s Furniture store a delight!

Qazi he was great man he helped us a lot thank you alot

Fatima is very accommodating, helpful and showed all the options we can get.

Martin, Leah, and Onnalise were all very lovely and took very good care of us. Highly recommend!

Jacob Gallo did a great job. He was able to assist us. His very good at explaining the products. Though we’re not able to purchase today. We are glad we met Jacob. He helped us alot today. - Marie and Jose Quiatchon

Javier was helpful and very nice. Thank you

Javier was so helpful and great!

Fatima is nice miss helpfull

The lady who helped me was Jessie and she was very nice and patient with us. I was able to find a really good couch for my living room and was happy to have finally find one. Thank you Jessie for helping us.

Hugo P. Was a great help, very friendly and knowledgeable!

Thank you Marissa Leah and Onnalise for your help. I really appreciate the kindness.

5 stars all the way!! Leah and Angeles provided over the top customer service to my fiancé and I. They both worked their magic and made sure that we left with exactly what we wanted. They were both very genuine and knowledgeable. Made us feel very warm and welcomed!! I would recommend Ashley’s furniture, these two ladies in particular at the Northridge location.

Very nice, and excellent service.

We just purchased a sofa, loveseat and ottoman from Ashley and we had such a pleasant experience. Great job Jacob for your patience, you are so easy to deal with, friendly and professional. Great service overall!!!👍

Javier did a really good Job he was so nice and gentleman thank you for your service!!!!

Our salesman, Mr Javier is exceptional in taking care of us and helping to show us around to reach the right decision in buying recliners. Thank you.

Angelis was great and helped me thoroughly and was very attentive. Great customer service!

Javier was amazing on helping us find the perfect couch for our home.

Darius was really kind and accommodating. He helped us a lot in choosing our furnitures.

Fatima was incredible, very nice and attentive

Marisa and Jacob were awesome. Thank you so much!

New what I needed and got me situated pretty quickly. Was honest and very friendly, great customer service.

Qazi is the most fantastic, very kind ,quite explanatory salesman ever .

Heyam was so much help and so kind attending us. She took her time to show us around and give great advise as well.

Hugo was extremely helpful. Great customer service.

Hugo P. Offered great customer service and was very thorough answering every question we had. Best experience we've had at Ashley's so far.

Angeles is absolutely the best, only person I will ever come to till I die !! The most best deals only come from Angeles !!!! You will not regret, I would give 10 stars if I could!!! Thanks again :)

Had a great experience with Gatima. She had much patience and knows how to ease you while deciding.

(Translated by Google) Visit Ashley's furniture store, Mr. Javier was very kind, I recommend him (Original) Visite la mueblería de Ashley el Sr Javier fue muy amable la recomiendo

Qazi was very helpful and accommodating during my furniture purchases

Qazi handled us very well. Always looking for other options. Thank you

Hugo was very attentive and listened to us. He helped show us some good options that the furniture store was offering

Not happy at all work Ashley.Communication sucks and salesman that helped gave us wrong information.

Anna

Jacob was very helpful (and fun!) and made the sale! All salespeople should be so accommodating and have such a winning personality. If we need anything additional, we’ll ask for him!

Jacob was informative and a huge help.

I placed an order over the phone with the Northridge store and they were pretty quick about getting it done. The only thing I need to point out is that when they send the invoice, they automatically select the most expensive shipping option where they unpack and place the furniture in your home for you. They don’t give you the choice to choose this service or not, and it is not itemized online. So be wary of this. If you don’t want this you will have to ask to take it off specifically. It’s a very sneaky business practice that needs to stop immediately.

Jacob was wonderful at the store

We came in to just browse on a rainy day and lo and behold we actually found a living room set that reclined that was not electrical! I didn't want more cords seen or unseen. We had even went to another popular furniture store, and no can do, it appeared any reclining furniture was all electrical. So we returned back to Ashley's. I even asked for the wonderful salesman who helped us out the first time, Qazi. What a gem! He knows great customer service! So happy with our new furniture!

We are repeat customers! The customer service is amazing. Leah and Jacob made our furnishing experience so much easier.

I'm starting my journey in furniture shopping and JACOB is very knowledgeable and helpful made it easy in what I'm looking for.

After looking at a few different places I have to say Ashley’s was by far the best experience. Javier greeted us at the door and helped guide us through the whole process from start to finish without being too pushy. Him and his manager Taylor worked together to make sure we were fully knowledgeable and satisfied with our selection before buying. 10/10 would recommend we will back again!

Great store everyone is always so happy and friendly 10/10!!

The most amazing experience I’ve ever had at a furniture store!! Taylor and Angeles were so helpful and educated. I felt so at home

I had one of my worst experience at Ashley. When they delivered the guy was saying that he couldn't fit in the couch through the door because it was to big and didn't even tried to do so. Later the delivery guy told me to hook him up with a lunch and that he was gonna tried but when I mention $50 he just said NO in other words and took pics of the couch and the door and left. I've had told him I'm was already paying for delivery so for me that was not profesional. Later that day I walked in to the store, customer service said to me that they were gonna try their best to have them delivered by Friday 27th. I had to called them because they were supposed to calm me the next following day and did not do so. So when I called they were like, the delivery will be on OCT 1st. I was expecting for them to call me and let me know at least to say if I was ok with that day. I'm very disappointed 😞. I really wanted the set of couch. I had to cancel my order instead, so sad that I had a really had a high standard on the store.

Fatima was very helpful for our purchase in Ashley store.

Staff friendly and helpful. I always come back to make most of my furniture needs. Also, great deal on financing, no interest for 5 years.

My experience at Ashley Furniture was excellent. Pedro listen careful and matched me to the perfect sofa sleeper. I encourage you to ask for Pedro. P.S. When it comes time to pay for your purchase ask for Pablo.

This weekend I had a fantastic experience working with Fatima. She was patient, knowledgeable, intelligent, and honest. Not only did I leave the store with exactly what I wanted, I felt like her ability to be truthful and genuine and make real connections with her customers will allow me to confidently return to buy from her again as well as recommend her to anyone who is looking to buy furniture. This 5 star review is based 100% on the amazing job of the salesperson Fatima!!!!

Fatima was very helpful in clearing up some misconceptions that I had from visiting your website. I’m glad I came into the store to see your stock up close. I came away realizing that I need to reassess what I need for my living room. Thank you very much!

Qazi at Ashley Furniture was very through and very helpful I will be returning back to this store if you stop here ask for Qazi thank you

Heyam was so helpful and very attentive to our questions!!! Thank you so much for your help!!!!

Was OK now very awesome and helpful very patient great person

Hugo was the kindest person there and so nice!!!

I thought I hated salespeople until I met Jacob! If I knew the dimensions of my living room, I would’ve bought my couch right then and there. He was extremely helpful, providing customizable options to fit our wants and needs. He was also funny and personable!

I had a lot of questions to ask and Jacob was sooo helpful and so patient with me. I never really write reviews, but I felt it was necessary this time because it was literally the best customer service experience ever. Give this guy a promotion Ashley!!!

Jacob at the northridge store has been very helpful and polite! A Very welcoming and friendly atmosphere. Jacob educated us on quality mattresses and affordable pricing. Grateful to get our new bed!

I’ve been coming to this Ashley’s for years and I have never been disappointed good service Teresa and Jazmine provided me with everything I looked for .. Very good store 👍🏼

Qazi was very nice, knowledgeable, and p helpful. Love our new couches ❤️

QAZI is a great advisor. We bought a recliner for friend in assisted living. He acted is if we were the only customers in the store. .3 old ladies.selected the best chair in the store. Recommend Qazi to anyone who wants a knowledgeable and caring gadvisor. Thank you recc

Honestly I’ve never had a better experience buying furniture. Angeles did an amazing job showing me around, helping me find the perfect pieces for my house. I didn’t have to feel scared saying no and she always had another quality alternative to show. 10/10 service.

I went to Ashley to purchase a bedroom set and Angeles was the sales person that helped me. She was really nice and very knowledgeable. She even showed me what kind of decor with match the set I was purchasing!

Great customer service! Angeles was great and answered all my questions. She went out of her way to find a tape measure and provided options when the sectional was too large for my space. Definitely coming back!

Hugo was very nice and knowledgeable about all the furniture we asked him about. He helped us understand their finance process and was very patient with us. We would definitely go back to Hugo for our furniture needs.

Fátima was very helpful. She worked with her manager to get what I wanted.

Best customer services provided by Hugo

Heyam was a delight to work with and got us a great deal on a beautiful new couch. We love Ashely Furniture.

Heyam Ismail is the greatest and sweetest . Come see her. I recommend her

Hugo is the best!! So patient and so kind. Thank u Hugo for all the help!!! We will definitely come back for more!!!

Wonderful experience. Javier was the best. He was extremely helpful and patient. He did not pressure us to buy anything, which made for a pleasant experience.

Fatima was very helpful and honest. Answered all questions and concerns without judgements.

Great experience. Thanks

Fatima was really easy to work with. I like not being followed around the store. And she allowed me explore and checked in every so often. I didn’t feel like I was being followed. She handled the sales effortlessly and made the whole experience really pleasant and amazing!

I was at the Ashley store in Northridge The sale’s person name was Angeles. she was excellent, she showed me the a Tempur- pedic mattress that I was very interested in.

(Translated by Google) Life (Original) Heyam

Great service. Fatima is very helpful when my mom and I was looking for furniture

Anna the sales rep was awesome. Was the First to greet us and answered all of our questions. Highly recommend 👌

Loved Ana she was a sweetheart and helped us find the best recliner for our budget

Fatima, she was so great, and very patient.

I’m impressed with the great customer service. Taylor is an amicable and wonderful salesperson and manager. She is definitely a great asset for Ashley. Thank you 🙏

I went in to Ashley to shop for a new sectional. I was greeted by Qazi who was extremely helpful from the start. He kindly answered all my questions, helped me with measurements, and gave me different options for my space. He was very patient and helpful. The checkout process was smooth and fast. Thank you Qazi!

Jacob was the best representative we could have asked for! He answered all our questions. And went into details when we showed interest in an item. Extremely helpful and very informative.

Jacob was phenomenal best sales person in there. We love him.

Fatima was a great help ,very respectful and kind ...

Fatima was professional and polite.

Highly recommend Ashleys. Our sales rep Fatima went above and beyond to make sure we got what was best for us. She was very patient and answered all of our questions. Fatima, you are a true gem!!

Never buying from this furniture store again!!!! Go somewhere else!!! Negative 10 star's!!! Worst place to buy furniture…

Jacob Gallo helped us out when we were looking for new chairs. He was super personable and went out of his way to look for the specific things we were searching for. It was a relief to work with someone so easy going and helpful.

Fatima is a great sales lady. Shes an asset to your company

I was so happy to finally get my sofa and I ending whit a recliner for my husband and my sofa .many options, and a very professional staff, thank you Ana, very sweet lady who helps us a lot.

Our experience was amazing. Since we walked in the staff was so welcoming. Fatima was so much help since the moment we stepped in the door. She answered all our questions and helped us step by step with our purchase. We will definitely come again for any future purchases.

Had a very great experience at Ashley’s in Northridge, went in for some furniture and left with more then I expected, while there Fatima came to assist me with my search of a few pieces of furniture, Fatima made it very easy because of her expertise and knowledge of each item in the store…I highly recommend anyone to work with Fatima when visiting the store! She is the best at what she does! Thanks again for your service!

I recommend Qazi !very patient and helpful

All Sales are Final, unfortunately that's true, the sales people do not tell you this while purchasing they completely AVOID talking about this, and when you come to the store for a return or exchange SURPRISE!!! something they tell you is to read your receipts, I always liked ashley until today, I was very disappointed when I wanted to buy a bigger rug for my living room I was told it was final sales and if I wanted bigger one I have to buy a new one. I was not expecting that to be honest. I just hope they become a bit more flexible about that, I might return one day who knows because they sell good pretty stuff but knowing about this I just don't know now... Pleasure doing business with you anyways.

Had a wonderful time and the scents are intoxicating !!! 10 stars 👍🏽‼️ The staff are as great as can be.

Well organized event! Everything started on time and the staff was so enthusiastic and kind! The event was so fun!

Very nice customer service, the class was lovely and exposed us to lots of new scents! Definitely something to try at least once.

fun

Absolutely FANTASTIC event - hosted by My Fragrance Bar x Ashley! From the creative and yummy agua fresca and snack carts, to the education on various Fragrance Types and Structures… to the diverse array of Accords to sample in creating my own Signature Eau de Parfum Scent (packaged in a classic bottle)… I loved every moment, and look forward to attending future events hosted by both Ashley and My Fragrance Bar! 💖

Beautiful store! Excellent experience at the free perfume workshop they just hosted. Please have more events at this location. I definitely will come.

Very friendly and helpful sales staff.

We were promptly welcomed by Jacob, who proved to be incredibly helpful, asking pertinent questions, offering detailed product information, and sharing various options while expertly addressing all of our numerous inquiries. Outstanding customer service experience!

Fatima she was amazing. She was trying really hard to make me happy. She was very helpful

Bob was so awesome

Mr. Hugo is a great person , he gave us the information we needed to get a special bed, We want to thanks him . Si much The delivery also was on time and great experience since the beginning with MR Hugo (sales person) and the delivery and installation as well.

Ana is absolutely the best! Gave multiple options for my new home! Definitely coming back!

Jacob was the perfect amount of attentive while still allowing my dad and I to shop without pressure

Anna was very helpful and patient with our purchase! So happy!

It was a good experience shopping at Ashley.Qazi was very nice & his manager gave me a very good deal. Thank you both very much.

Go see Jacob for whatever you need he’s is the absolute best and gave us the best deals on the furniture we were looking for.

Qazi was awesome. Very informational.

I had a great experience here. Jacob was friendly and knowledgeable and was able to help me fine exactly the right bed I needed.

Thank you Hugo! His the best, he helped us a lot during our purchase.

Sales person was very polite and attentive. Malissa was very nice.

I’ve been shopping for furniture all day and been annoyed having someone follow me around stores, badgering me to make a purchase. Unlike those experiences, we had the wonderful experience of shopping for furniture with Hugo! He was so nice and very helpful, and best of all is that he let us look on our own without following us around, just checking in every once in a while to see if we needed anything. Hugo was also so quick with the transaction, he made a big shopping trip feel so easy! Thank you Hugo for being so kind and helpful!

We are very thankful with Marissa. She was very patient and she answered everything we asked and showed us everything we need to buy

Great customer service! Store manager was awesome! Very friendly and respectful.

Great customer service really have the customers interested Fatima sales professionals helped my wife out. Great product 👌 👏 👍 🙌 😀.

Ana is so great! We found our bedroom set! She is so patient and kind💕

Found just what we wanted and Ana with a designer background gave us excellent professional advice! A great shopping experience!

I just loved the speedy delivery of every thing I got from Ashley, even in the rain. The customer service at Ashley's was awesome, can't wait to do business with them again. Beautiful customer service....

My husband and I had a great experience purchasing a new bedroom set this evening from Ashley's furniture, with the help of Fatima. She made the process effortless and efficient. The customer service was great. Fatima helped make the process easier than expected. Would highly recommend !

My wife and I recently had the pleasure of working with Fatima, a fantastic employee at Ashley furniture. She answered any questions we had and helped us a lot with this purchase of our new set. I would recommend Fatima to anyone looking to purchase from this location. The quality of customer service was great!

The salesman Mr. Javier super excellent and explain everything clearly

Fatima did a great job assisting me I do recommend.

Fatima was an absolute doll!!! Professional and very knowledgeable. I love Ashley furniture because of employees like her!!!

Fatima and Qazi gave a great service

Fatima was great! Very accommodating!

Perfect

As soon as we walked in the store we were recieved by Qazi, he truly met our expectations! He provided great customer service! Very kind and patient, we were very happy with our purchase! Thank you Qazi 😊

Fatima was a great help today. She was very attentive and supported us through the purchase process. If she did not know an answer she looked it up quickly and made sure we had all the information we needed. Thanks again for your help!!

She rocks !!!! Awesome costumer service

Marissa helped us today. Buy a new bedroom set. She was very efficient helpful and knowledgeable.

Received excellent advice and assistance on the purchase of a new mattress.

(Translated by Google) They are very kind and patient, they help you in your language and the staff, Mr. Hugo Paniagua, is very knowledgeable and helped us with very convenient ideas for my apartment. We are very grateful. (Original) Son muy amables y pacientes te ayudan en tu idioma y muy capacitado el personal el señor Hugo Paniagua nos ayudó en ideas muy convenientes para mi apartamento estamos muy agradecidas .

Nice

Great customer service!

Been checking furniture websites and finally found what I was looking for at Ashley Furniture: Leather Sleeper Sofa in the color and style I like. When I called the Northridge store, Marissa a sales associate helped me and answered my questions and completed transaction via phone and secure payment via a link that she sent to my email — it was very efficient. Thank you Ashley Furniture!

One of the best salesperson I ever worked with her authenticity is inspiring. Fatma is such a beautiful soul, and professional highly appreciated her.

Fatima was very friendly and helpful. I definitely recommend this store. Thank you

Absolute gem of a sales girl!!! Thank you Fatima!

Fatima was helpful and very patient. She made it an easy experience for us.

One of the best customer service experience I got in Ashley Tampa I went before Ashley Burbank and Bob’s furniture but it was such a bad experience me and wife thought they might don’t wanna make sale so we came to Tampa Ashley as soon as we enter we got greeted by beautiful young lady Fatima she have so unique choice in furniture that she make me and wife convinced to furnish our home with her choice she is the most beautiful soul me and wife saw such a honest little girl. ( We do suggest to everyone plz asked for her she is best sales rep there )

Good experience with Fatima!

Very patient, to the point and knowledgeable in what I was looking for. Thank you, Ana

Javier and Taylor were very helpful, I plan on returning to get other pieces from them in the future.

Anahit Siruni was amazingly kind, calm, and informative with good sense of humor! :)

Great customer service from Ana Siruni. Thank you for all your efforts.

Leah at Ashley Northridge was great and very helpful

Teresa was amazing, she tried her best to accommodate us as much as she can but the mattress delivery didn’t go through as planned. First delivery date, the delivery driver measured and couldn’t deliver. The second attempt, the window for delivery was provided for experienced team to complete the delivery however they were running late and never made it. I had to cancel the mattress, purchased mattress somewhere else as we weren’t able to reselect to the correct mattress. We did however purchased bunkie boards and the mattress cover, only because of excellent service by Teresa. One more thing, my refund took place of January 30. Today is February 6th still no refund - not very happy about that. It will be great if someone will let me know when I can see my refund in my account

I went into the Northridge Ashley location to look for a new mattress and was helped by Angeles. She gave me a great demo & run through of all the types of mattresses. She was determined on helping me find exactly what i was looking for. It was a great experience and I was able to leave very happy with the attention and care i received.

The store offers a fantastic selection of products that cater to a variety of needs. From trendy fashion items to essential household goods, they’ve got it all! FATIMA is really knowledgeable and she is always ready to assist, making shopping a delightful experience.

Leah was every helpful and made our experience amazing

(Translated by Google) I made a purchase today with Hugo P. Very kind and patient with us, thank you for helping us complete our purchase! Thank you (Original) Hice una compra hoy con Hugo P. Muy amable y paciente con nosotros gracias por ayudarnos a completar nuestra compra ! Gracias

We've finally found our dream couch! Leah was incredibly helpful and friendly. Thank you for your assistance and patience.☺️

My family and I went in the store yesterday and we were greeted by Qazi. He’s a very nice gentleman and helped us to find a bedroom set that we all liked and patiently answered all our questions.He explained how the delivery and install is going to be done and even though their system was down and it took a little bit longer he managed everything very nicely.Thank you Qazi

(Translated by Google) I feel very lucky and grateful for the excellent treatment and attention of the employees who from the beginning were very professional and worthy representatives of the company. (Original) Me siento muy afortunada y agradecida por el excelente trato y atencion de los empleados que desde la entrada fueron muy profesionales y dignos representantes de la compania.

javier was amazing, super friendly!! left happy :)

The shopping for a couch experience was painless. Actually, it was surprisingly pleasant. Pedro was professional, friendly, and knowledgeable. We told him what we were looking for and he lead us to exactly what I had in mind; color and all, easy breezy. Will absolutely be back to this store in the future. Thank you, Pedro!

Fátima was so patient and she made sure to inform me of all the details before my purchase!

Start to finish, Sophia was super helpful. Can’t wait to shop at Ashley again!

Sales rep was fantastic

Extremely excited to receive my new mattes and kitchen set. Appreciate the help Darius

Wonderful customer service! Hayman answered all of my and my grandmother's questions with patience and knowledge. Will definitely be coming back here.

We purchased two beautiful and comfortable leather couches from Ashley. Leah helped us with our purchase. She was friendly, answered all our questions and helpful. Highly recommend Ashley's Furniture for your next furniture purchase.

Hesham is a wonderful sales person. The manager, Jacob, is incompetent and rude. Yxtia should not be in customer service.

Qazi great sales men. Answered all our questions we had when buying and was very helpful when we made our purchase. 10/10 recommend.

Great store. Qazi was very helpful.

Scheduled the delivery today but without any follow up they said it might not get delivered today. I was also the one tht had to call and follow up! Terrible service.

I am convinced that Ashley pays people for good reviews. Please pay attention to what seems to be real reviews on here or what you can find on yelp because the 4.3 rating is just not real. Be smart and take your business elsewhere.

Javier was great. He helped us with everything.

Big Warehouse. So clean. So many choices. So many styles. So up to date. So glad we went . Going back to make purchases. Thanks to all the staff.

Thank you to fatima for helping us out in choosing a brand new couch! She was quite helpful and patient with us as we were a little indecisive in choosing one that best fit our needs. She was very insightful in helping us choose the best one to fit in our apartment. Not only that but she was very kind and had an amazing smile and attitude. Definitely coming back to this store to finish furnishing our home! Thank you again fatima!

It was great connecting and doing sales with Heyam. She was excellent and great sales associate!

Qazi was my sales person the best customer service thank you Quazy 🙏🙏🙏

I would highly recommend Jessy if you are in need of help buying furniture. She was incredibly helpful throughout the entire process, providing insightful advice and recommendations on what would suit my needs. Jessy went above and beyond to ensure I found exactly what I was looking for, making the experience smooth and enjoyable. Their knowledge and expertise in furniture shopping was evident, and I am grateful for their assistance.

Leah was very friendly and helpful

Always shop with you. Exactly what i need always, fair prices, and great service.

Friendly welcome by Anahit Siruni. Immediately showed me what I was looking for. Very informative and pleasant to deal with.

First time shoppers here at Ashley’s. Pedro was the sales associate that welcomed us in. He was very patient, and honestly very helpful when it came down to details on beds we were looking for. Very friendly! We came out very satisfied with our purchase and our questions answered at its fullest detail & will be returning for further furniture. Thank you! Great first experience 😊

Shopped at Ashley’s on Northridge due to the advertisement I had seen. When shopping here, I purchased a dining table with 4 chairs (black on black) and requested a rug that my wife and I loved. They didn’t have the rug and the representative that helped us stated he would give me a call back the next day if they found it on their back storage inventory. It has been over a week and nobody called. We did purchase the dining table in which we paid for delivery. It was an unpleasant experience to say the least! I requested the day off on a Saturday with a scheduled delivery. When the order arrived, the chairs were a completely different color than the table. It was not what we ordered. The customer service was horrible insisting I should just reschedule and that they can’t look into the matter until further days. It’s very disappointing you have to pay for delivery and assembly and if it’s not correct, they do the least to help you. When you’re at the store everyone is on top of you so you can purchase something. I rather pay more than to deal with this vendor again.

Don’t waste your time and or money buying from this store and location. Be aware that if the company messes up they won’t take accountability and won’t try to make you feel better about THEIR MISTAKE. My husband and I bought a bed frame from this specific location early December of 2023. The first delivery of the headboard was damaged (no biggie just send me a new one) second delivery also damaged (no biggie again just send me a new one ) third delivery damaged again ( id like a VIP DELIVERY) meaning it would be inspected before delivery to save everyone’s time so I thought but wasn’t VIP as requested and promised by the company. Fourth delivery again headboard was damaged asked to speak to someone from VIP department and said I’d get a call (received no call) instead they scheduled deliveries without giving us a call or time frame and zero updates from VIP department. However what I did get instead was the manager Jacob from this location disregarding my husbands concerns about the 5th delivery attempt and out of all things we expressed to him such as missing work to be available for delivery all he could say is “Welll you could schedule a delivery on a day you don’t have work” so today was the 5th delivery and the headboard still wasn’t delivered VIP. The headboard was still slightly damaged and at this point I’ve given up because there’s no one you can get a hold of that will actually care to make you feel like a valued customer. Save your money buy from Costco because they would never….. also Jacob I know minimum wage means minimum effort but consider stepping down from manager and instead just a sales rep because no one likes a snarky attitude.

One-stop shopping!! Vahan was extremely helpful, listened to our needs and made some amazing suggestions. I was pleasantly surprised that we found all the furniture we needed(including area rug)

We had a mishap with our sectional that we ordered from Ashley Furniture. The store’s team was responsive in helping to correct the order and make it right. Overall I am happy with our purchase and the manner in which our matter was addressed.

We purchased a sectional couch and there were some miscommunication with the sales woman initially. Our sectional configuration was delivered incorrectly and we were unfortunately “stuck” with it. We called the store and the customer service was amazing! They were able to get it all sorted out and we will be receiving the proper configuration and some enhancements in less than 3 business days! A special shout out to all the employees that helped us fix this error: Jasmine, Annalise, Pablo, and Taylor whom without their help, we would be stuck with a sectional we didn’t love. They truly went above and beyond to make this right and us happy! Thank you!

Qazi is the best! So kind and helpful, definitely recommend him to anyone !

Our shopping journey here surpassed all expectations. Their positive and lively approach made the entire process a delight, and they remained exceptionally patient, grasping our preferences effortlessly. Their respect for our budget was paramount. Thanks to their assistance, we furnished our new home comprehensively in just one day—an accomplishment we couldn't have managed without them. The experience was truly exceptional. The variety seemed endless, and the sales team, led by our dedicated salesperson, showed remarkable patience and understanding, even when we were uncertain. Overall, it was a superb experience.

Terrible service and customer service. Ordered a bed for over $1500 and still after four deliveries have not received an undamaged item. I was told twice that they would inspect the item and send pictures for approval before delivery but in both cases nothing happened and I received another damaged item. Extremely challenging to get somebody on the phone that has the authority and will to assist... Last purchase I will ever make from Ashley's. Highly recommend you stay away as well. Follow-up on 1/13 Another delivery was scheduled and still no vip service even though I spoke to a manager from the store that assured me that it would be inspected before it arrived. Also had the Ashley email from below reach out to me and it made no difference and was hit with radio silence after one response. At this point we only accepted the delivery so that we can be done with this engagement. Literally the worst customer service experience of my life. Please read some of the real reviews on here and other sites to get an accurate picture of how they do business. I have filed a claim with better business bureau as well.

After having some what seemed to be technical issues with submitting my Visa purchase online (called bank to confirm), I’d received exceptional service from the sales representative, Pedro I’d called in resolving the issue & made the process very easy to complete my purchase. He was very professional, courteous & determined that my needs were met!

Went in to buy a bedroom furniture set. Ana Siruni was very kind and helpful. She showed me multiple options to choose from based off of what I was looking for, and walked me diligently through the whole process and through different coverages/policies. Overall great service

Great service from Qazi 👍

They sell you warranties for your purchase but when it’s time to use the warranties nothing is covered by them.

All the staff members are very pleasant and friendly. The greeter offers assistance after greeting you at the door. I worked with Qasi and Taylor who in addition to being professional, patient, and kind. They both provided me with legendary service - showing me different options with explanations. They both are one of the best part of Ashley Northridge. Candace.

We had a great experience with Pedro. He made the selection and purchasing process easy.

Very nice , organized location . Sales person very knowledgeable & professional, thank you

Our experience with the delivery service was terrible.

Find something I wanted and the transaction flowed well. Friendly associates and very helpful.

The staff are pleasant and knowledgeable. Taylor went out of her way to find us the dining chairs that would be compatible for our table. We are looking forward to using them

I purchased couches here that was great I returned to buy a bed and that was almost traumatic.

I ordered a beautiful set for my new apartment and once delivered it was damaged or defective; I made a claim immediately within 72 hours of receiving and after speaking with supervisor/ manager I was able to get the exchange I wanted. Thx for your help!

Went looking for a sectional. Staff was nice enough but wasn't thrilled with their selection or their pricing. Watch tags carefully most sectional were priced for 2 pieces even though most displays have 4+ pieces. I like straight forward clarity on pricing.

This is my honest review. If you buy at Ashley's, save your money & do not buy any protection plan (unless you buy something electrical) because the protection plan company will do whatever to deny your claim. So my advice is to inspect the whole furniture and even from the inside table to check for any damages from the installers or possibly manufacture defects. Also, I'm not saying all Ashley furniture is bad, but the piece I purchased was, so if they still have it, don't buy it. Within time, the front-end piece will start to bend from the ends, as you can see in the pictures and video. You don't have this happening to furniture well made. I contacted Ashley, and they also weren't helpful.

The best

Love it

The cashiers staff horrible 2 big ladies with actitud and the guy ok … they need costumers services classes or so … Woodland Hills store better Staff nice people helpful and friendly…

good experience

Sales people don’t want to work at all. They just sit on their phones or talk with each other. We’ve bought furniture from here before, quality is not that great for the prices they put on it!

The sale person was very professional and courteous

Easy to find what I wanted, friendly staff, quick transaction. Can’t wait for my new furniture to arrive!

(Translated by Google) My mom bought a bed and it was full of bedbugs, they didn't want to change it, they just sent someone to fumigate the bed and since it's a good furniture store, they should check their furniture before delivering it 😡😡 (Original) Mi mama compro una cama y estaba llena de chinches no quisieron cambiarsela solo que le mandaban a alguien que la fumigarle la cama y según es una buena muebleria deberían de chekear sus muebles antes de entregarlos 😡😡

The sales person who met us at the door was most gracious and knowledgeable and led us through the selection process of getting dining chairs quickly and efficiently.

Affordable prices. Great customer service.

Ashley furniture Northridge is amazing the staff is amazing hugo he literally found everything i was looking for hes the man the manager i didnt get his name but man he made what i had in my pocket work financing was amazing too the delivery was fast and amazingly done my house looks amazing this is my second time shopping there and both times i came out on top thank u ashley I wouldn't go anywhere else

Leah was so patient and knowledgeable and helpful.

I am so happy with the my choice and really the furniture selection and service here at this location in Northridge. I am loving it and my family as well. Thank you OT

From shopping to delivery it could not have been a more pleasant experience. We love our choice. Thank you.

Delightful from being to end! The quickest and smoothest I’ve ever experienced while shopping for furniture. Everyone was relaxed, professional and polite. Thanks!

Leah

Vahan was an amazing help with our puchase!!!

Below average customer service. Not sure if they assumed because of the color of my skin I wasn’t a serious buyer? I’m in sales myself and wasn’t happy with the customer service

Omar was very helpful knowledgeable and gave me the opportunity to compare quality and color his experience helped me so much thank you for the awesome work he did you have a great employee

Ana was amazing!! Very helpful and easy to shop with.

Sales way too pushy you walk in they say hello which is fine. I tell her I’m just looking. When or if I need help we will let you know. Every time I turn around she is there actually following us. Well when we figured out what we wanted we went to a different salesperson. Can’t stand that! Leave us alone I’ll let you know when we’re ready! She lost a sale! Oh well!

Javier helped my mom and I find the perfect bed for her. He was patient while answering all my pressing questions in regards to details about the mattresses. Very helpful, friendly, and professional. Ask for Javier when you visit Ashley in Northridge

We had a really great experience with Omar. Very friendly. Wasn't pushy at all and gave us all options available.

Fatima was a great very polite and friendly

I was helped by Qazi, he was friendly and helpful. He answered all my questions. I loved all the customer service they provided me

They have a lot of beautiful furniture there and a lot of help by Fatima she was so nice and and helpful to decide and to get a great discount..

Qazi Rahman and his team do an outstanding job in helping me. I would recommend everybody to go to Ashley Furniture Northridge.

I just purchased an Ashley Signature bedroom set for my daughter from a competitor in Dallas. Last week, we moved from Dallas to LA and a part was missing from the new headboard set when the movers were trying to assemble. I tried to work with the store, but they do not do business in CA. I called the local Ashley location and spoke with Taylor, the store manager. Taylor at the Northridge store was amazing. She was able to find the missing pieces I needed to assemble the bed frame. She worked with me over the phone and asked me to come into the store to order. She uncovered the headboard wasnt missing pieces, but it actually is a different SKU that was never ordered with the purchase at the competitor. Taylor was knowledgeable and patient. She helped solve a big problem for us after moving cross country. Fingers crossed this simple fix will erase the past 10 days of frustration.

Nice furniture and sets. 2 nd purchase of the year.

Great customer service very friendly and helpful..

Too expensive and not a great selection!!

I had a very good experience shopping there. Omar was my sale person,he was so nice and patient. I bought alot if things from there.His great effort,encouraged me to come back again.

It was a good day we got alot of stuff and we were happy

Finally i got my delivery omar was so helpful and knowledgeable about everything highly recommended

(Translated by Google) Excellent service and the safest thing for me and good prices I can recommend it ok (Original) Excelente servicio y lo más seguro para mi y buenos precios lo puedo recomendar ok

Best experience I have had so far! Javier was easy and great to deal with. Not pushy at all and very helpful.

Went on Labor Day weekend. Many great deals. Walked away with a bed and couch. Sales rep and manager both friendly and helpful.

Quasi was very knowledgeable, patient and helpful throughout the entire process. Even though we changed our mind several times he was patient and understanding the whole time. He was so kind and even threw in the 5 year protection plan and mattress cover with our daughters bedroom set. Great experience - we will definitely be back!

Great experience with Qazi. Very patient and was able to help with all our needs.

Heyam was great! She was no pushy, very courteous and informative. I’m excited about my purchases!

OMG, let me tell you about this incredible furniture sales employee I encountered! She were like a furniture wizard 🧙‍♂️! Not only did she have an amazing eye for design, but she also took the time to understand my style and needs. Her name was Fatima and she guided me through the store, showing me different options and explaining the features and benefits of each piece. Her knowledge was seriously impressive! And get this, she even helped me visualize how the furniture would look in my space by suggesting different arrangements. It was like having my own personal interior designer! 🏠💫 But what really stood out was their exceptional customer service. She were patient, attentive, and genuinely cared about helping me find the perfect furniture. She answered all my questions, offered valuable advice, and never made me feel rushed. It was such a refreshing experience! Thanks to Fatima’s expertise and guidance, I ended up with the most stylish and functional furniture that exceeded my expectations. I can't recommend this sales employee enough! If you're looking for someone who will go the extra mile to make your furniture shopping experience unforgettable, definitely seek Fatima out. She’s a true gem at Northridge Ashley! 🌟🛋️

I recently had a distasteful encounter with a sales representative named Fatima at Ashley's Furniture. My visit was marred by her unhelpful attitude, which seemed to be fueled by prejudice. She appeared disinterested in assisting us and gave off the impression that we didn't belong there. However, I must commend the exceptional customer service team. They stepped in and tried to help, only to discover that what we needed assistance with was the responsibility of the sales reps, Fatima. Despite this limitation, they went above and beyond to make things right and were incredibly helpful - unlike Fatima. What disappointed me the most was when Fatima was called back to assist us by the customer service team. She outright lied about not serving us at the front and about being busy, even though it was clear she wasn't attending to any other customers at the time. This dishonesty only added to the distaste of our visit. While I appreciate the efforts of the customer service team, my overall experience at Ashley's Furniture was severely tarnished by Fatima's behavior. It's disheartening to encounter such unprofessionalism and prejudice from a sales representative in a place that should prioritize customer satisfaction.

Pedro was very helpful and pleasant. Great service and took time in explaining everything to us. Definitely coming back to him for future furniture.

Fatima was great to work with and really went above and beyond to secure our desired mattress and ensure top quality. She also kept us well informed along the way about the delivery and next steps. It was a pleasure working with her and I would highly recommend working with someone who is professional went it come to the mattress purchase thank you Fatima

My sales associate, Fatima, was very attentive and quick. I ordered all my bedroom furniture online but forgot the box spring/s. She was very helpful. It was a quick in and out.

Fatima is very professional and she knows her job very well she explained each and every piece that we like and want it to buy in Ashley store highly suggestion to ask for her if u waking-in..

The salespeople and management here are always pleasant. They are helpful without being overbearing. I've been coming here every few weeks as I shop around in preparation for a move. I think I know what I want for my living room, and it's at Ashley. Now, to wait for a sale. They do have 60 month no interest financing if you qualify. The store is clean and bright with a nice selection of furniture, and has a good amount of parking around the building.

I had a very good experience shopping here. Ali was my sale person,he was so nice and patient. I bought a dining set. His great effort,encouraged me to come back again ,however he was off, so Sofia helped me this time . She was also a nice person and very helpful. I am happy with my sale and highly recommend them.

My wife and I are in the process of moving and needed new beds and sofa’s. When we walked in, we were greeted by Hugo Paniagua with a friendly “hello”. Hugo was very patient with us as he showed us the different types of mattresses, beds and sofa’s. We were very happy with our experience and would recommend anyone to come shop here.

(Translated by Google) Excellent service! All the employees were very attentive from the moment we entered the door. (Original) Excelente servicio! Todos los empleados fueron muy atentos desde que entramos la puerta.

The people are nice. And showing us what we were looking for.