Ashley Store | Oxnard, CA 93036

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Natascha was amazing. She is very patient and knowledgeable. I would recommend you ask for her when you visit Ashely Home store in Oxnard.

Natasha is the best super professional and no pushy I love her ethic work and super positive actitud all the employees should use her as an example of a good sales person Thank you Natasha for your incredible help

(Translated by Google) Very good at assisting the customer and answering all questions 🙏🙏 (Original) Muy buenos para asistir al cliente y contestar todas las preguntas 🙏🙏

Great service Johnny Alejo is great and handles his customers with care.

The chair and couch I bought less than a year ago has had the cushion replaced and the issue recurred. I then had to wait for another tech to come look at the problem (again). He suggested replacing the defective items. It's been almost 6 weeks since he came, and they haven't sent a replacement cushion nor contacted me once. I have called SEVERAL times and been told they already sent a cushion, or they'd create a service order, and each time I call back because there's nocommunication from them, I'm told they didn't file it correctly and to call back. So yesterday I called and asked to escalate the issue because it seems like they're just trying to wait or my warranty, and they put me on hold for over 30 minutes just to come back on the line and say the escalation department is closed 30 minutes before and I needed to call back tomorrow. I just called in and the lady told me that I had to wait on hold for 2 or more hours for the evaluation department (except that would put them past the "closing time" I was told yesterday) and I said I can't hold for HOURS, so she said I could get a call back in about 2-3 hours but I had better not miss the call. I asked if there was a way I could actually speak with some one, and she said I could speak with the store manager. So she put me on hold, came back a few minutes later and told me to hold so she could transfer me. She transferred me to the store, where a quite snarky lady said she already told the other lady the manager is on vacation and no one could help me. She also said the escalation department take 3-4 DAYS to get back to you and will email with a resolution IF they have one. I said, and if they don't have a resolution? And she said basically don't know/ don't care. But THEY can't help because they're "just a show room". I reiterated I've been trying to resolve this for over a month and a half, and she said if it's been more than a year since I bought the furniture, they won't do anything at all. It's been less than a year, but if it takes me MONTHS to contact someone capable of helping with issues, that's completely ludicrous. Whatever happened to customer service, customer support, basic fricking respect for others? Seriiusly. If you don't want to stand behind your product or you don't want to offer decent products, why are you even in business? Just let me get furniture from someone who cares about the service and product they provide. This is so much time and energy I've wasted trying to resolve something. So many damn liars at the store, and rude to boot.

Our salesman, Natasha, was very helpful and very understanding. We were looking for a furniture that fit our needs , but does not break our wallet. She knew exactly what we needed. We highly recommend Natasha.