Ashley HomeStore Oxnard, CA
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
My sales person was wonderful. I didn't feel pressured. She was very patient and pleasant.
We had the best experience ever shopping with Breanna (Bre)!!!! She was remarkable!!!! She's the greatest most fantastic lady we've ever bought furniture or anything else from in our lives!!!! She made us feel soooo very special!!!! We'll be back whenever we need more furniture!!!! Thank you Bre!!!! Sincerely, Debbie de los Reyes Elbow pump!!!!
Our experience in the store originally was top notch but it all went downhill from there. Never in my life have I been treated SO poorly by a business. Our couch was broken by the delivery drivers jamming it through our door & although we reported it immediately here we are almost two months later still getting the total run around. We have been hung up on by customer service numerous times, we have been told contradictory information numerous times. The technician came out and assured us we would get a replacement and apologized but then later customer service had no record of that. We went to the local store and we're blown off completely twice. We just want a couch that isn't broken like we paid for and maybe to get treated like a valued customer with some respect but to date neither have happened. We spent alot of money at this store on multiple rooms and basically got a junky broken piece of garbage couch in our living room that makes cracking sounds and shakes anytime it is sat on & it is brand new. Stay far away from this store because they do not back what they sell and will charm you at first until they get your money.
NORMALLY I'M NOT ONE TO POST BAD REVIEWS IF YOU LOOK AT MY REVIEWS THEY ARE 99% SATISFACTION REVIEWS IM A FIRM BELIEVER THAT IF A PLACE DOES EXCEPTIONAL WORK THEY DESERVE RECOGNITION UNFORTUNATELY THAT IS NOT THE CASE TODAY. I ORDERED SOME FURNITURE BACK IN THE FIRST WEEK OF JULY ($12,000 WORTH) HERE WE ARE MID SEPTEMBER AND STILL HAVEN'T RECEIVED MY FULL ORDER MY FIRST DELIVERY DATE WAS THE MIDDLE OF AUGUST AND ITS BEEN 2 CONFIRMATION DELIVERIES THEY'VE SCHEDULED SINCE THEN WHERE I TAKE OFF HALF A DAY FROM WORK TO RECEIVE MY ORDER ONLY TO FIND OUT IT STILL WASN'T READY. TO TOP IT OFF THEY GIVE ME A TIME FRAME AND DON'T EVEN CALL TO TELL ME ITS NOT ON THE TRUCK AFTER ALL ... I JUST CANCELLED ONE OF THE ITEMS THE SECOND IS DUE TODAY WHERE IF I DON'T RECEIVE IT I WILL CANCEL THAT ONE AS WELL AND RETURN EVERYTHING ELSE. THIS IS PATHETIC NEVER HAD I BEEN SO DISAPPOINTED TO WHERE I HAD TO WRITE A HORRIBLE REVIEW. NEVER AGAIN WILL I SHOP HERE NOR RECOMMEND ANYONE TO DO SO.
As soon as me & my husband walked through the door we were greeted by John Alejo ( sales associate at the Oxnard, Ca store) received exceptional customer service by John. Very kind, patient, knowledgeable, and friendly. He is a asset to the Ashley company.
Rosalia was super helpful and patient, yet also knew when to let us look and talk alone. Great financing too!
They seem to care only about the sale, they took 2 months to issue me a credit for a return and the 4 times I visited them during this negative experience, there were other customers there complaining about delivery issues. Its unfortunate because when I first purchased from them 6 years ago I had a great experience but something drastically changed for the worst. I likely won't be purchasing from them any longer.
This was my first time ever going to a home furniture and was quickly reminded why I usually like to look elsewhere. I was given a price for a couch and I bought it, called the next day and told they made an error and tried to lure me back to the store to “add” another piece (which would result in adding over $400). They were unwilling to work it out and customer service was terrible. They texted me only throughout the whole time despite me telling them to call me, to which they said they were busy with customers.... ummmmm... what am I?... Anyways, great people, but they need some serious help on the professional side.
After checking the shipping address like 3 different times in the store, they still got the delivery address wrong. The employee was moving the pin around on the map, even after giving him the address. 1 job people.
If I could give this particular store zero stars I would. I do understand that’s not how review scales work. My fiancé and I purchased a coffee table from this store and it was delayed by almost 6 weeks due to COVID - which is totally and completely understandable. However, when the table did arrive, not all the pieces were there, so they couldn’t put the table together. Also the delivery drivers did not speak English and my Spanish wasn’t good enough to figure out what the issue was originally. So we call the store and they send us in every different direction - they told us to call the number on the site. Which tells you in you bought something in store to call the store which we did and they told us to call them. (Lol) So almost three weeks after the table arrived they ship us the remaining pieces but don’t schedule someone to come back to assemble the table. At this point we are so beyond upset because no one at the store is being helpful or communicative. So we ask the to process a return and come pick up the table. They agree and tell us they processed the return. They didn’t and they never schedule someone to come pick up the table. So I call the store again and no one has any information on our case and can’t help me. So now We are stuck with a coffee table that is not fully functional. I will be filing a complaint with the BBB.
I went to Ashley’s to purchase several pieces of furniture. I was helped by Temogen Amato, he was very friendly, helpful and knowledgeable. He did everything he could to make sure I walked out of there happy and feeling like I got the best deal possible. I had a great experience! Thank you Temogen!
After several times to the store, with mixed outcomes, I was happy to finally have Amber help us find our perfect sectional. She made things easy and was attentive, but not overbearing! The manager Lee, was also friendly and always happy to help us. Thank you Amber and Lee!
I am a returning customer because of Tony Salas. He is great to work with, knows his product and is very personable. I'll be back.
Bad customer service & The manager Soheil was unfriendly!!! We had problem with the furniture from the time that we bought it, the technician couldn’t fix it.the manager in the customer service that we called was really rude and didn’t take responsibility. Don’t bye the furniture from them. Horrible experience!