Ashley Store | Oxnard, CA 93036
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Oxnard, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to the Ashley Store in Oxnard, CA!
How to Find Us & When to Visit
Furniture Shopping Tips at the Ashley Store in Oxnard, California
Affordable Style, Quality, and Pricing in Oxnard
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What our customers say
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We bought the leather Texline couch 6 months ago. I highly DO NOT RECOMMEND it! It is very uncomfortable. So uncomfortable that my back pain has gotten worse, so I use my old couch now. The couch is too expensive, and it already looks old specially where it is sat on most and we've only had it for 6 months. The color in the store looked nicer than when we got it home because of their lighting. I was very sad to see a big difference when we received it. I wish I would have read the reviews first. I went to talk to them. They did nothing for me. No returns or exchanges. You are better off buying them at Costco or Living Spaces. I just didn't want to drive to Living Spaces because it's too far, but I truly regret it. I gave it a one star. If you want good looking modern couch for a couple of months get it but other than that they are not worth the money. I've never done a review, but I had to say something about this one.
Went in today and was immediatly greeted by Yolanda . I came in with my kids and husband in search of a sectional . She was very patient and went out of her way .
This is less location specific and more relevant to the company as a whole. Avoid at all costs, they are extremely unhelpful. My furniture was delivered damaged it has been a nightmare getting this resolved.
Extended Warranty is useless, save you money
Johnny was great, felt like he really enjoyed knowing what we were interested in and looking for, he was also very well informed of the fabrics and manufacturing methods. All in all the service was above and beyond. Highly recommend.
The salesman, Johnny Alejo, was very helpful and answered all of my questions. I left the store with the furniture I wanted and got a great deal.
The sales person was very helpful, but when the couch was delivered it was found to be defective. Ashley sent out a technician to inspect the couch and he verified several problems, took many pictures and submitted a report. We were told by the tech that we would be contacted by Ashley in a couple of days. I ended up having to call customer service and talked to someone that was very hard to understand. Sounded like they were in India from all the background chatter going on. I was told that everything was OK, he had the report, and someone would call to schedule an exchange. I then received an email asking for a description of the problem, pictures and to submit by return email. I again called customer service and she told me that I must submit pictures, etc. i told her that a report and pictures were submitted by the tech and she kept repeating a demand for pictures and then hung up on me. The shining star in this situation was Audrey at the local Ashley store. I called her and told her about my experiences with customer support and she checked and told me that was wrong and she would handle it. She did, Right away, and the replacement couch arrived in good shape. And, we still got another email demanding pictures! Customer service is horrible, can't understand them, not helpful and rude. We will not deal with Ashley in the future to avoid another nightmare like this.
I am very satisfied with the service provided by Mr. Alejo, he answered all my questions and he was very attentive and kind.
Yolanda was very helpful in making my choice of recliner. Plus delivery will be in 4 days which is perfect for me. I can’t wait to get this comfortable chair home in time for the playoffs.
Vanessa was very helpfull.
The whole process was nice and easy from start to finish
Great Service. High delivery cost, but with the prices of gas, seems justified.
Great service salesman MD.
Great selection and prices. We needed a couch, a love seat, a lounge chair, a lounge bench and a storage bench and we found it all at bargain prices. Natascha was amazing helping us choose and order.
We had a great experience. Temogen was amazing! I felt bad because we probably walked the whole store like three times. He was so patient with us. He deserves a raise and a bonus!. My girls got their first apartment so he helped with that as well as what we needed for our home. I am already planning another trip. The furniture is great quality too. So glad we decided to go to Ashley.
Delivery was on time and done with care
Nice display. Courteous and professional personnel. Natasha was superb as was her manager
Mary Lou is awesome! We had some issues with a piece of furniture we bought and after speaking to customer service every day for a week I was beyond frustrated. Mary Lou was able to help me and made sure that we were taken care of. I appreciate the help and how understanding she was of the situation. The store is very friendly and walk you through everything very well but Mary Lou went above and beyond thank you
Rose was super helpful and nice
I walked in to Ashley because I was afraid to buy a couch without being able to see it and sit on it in person. Darla greeted me at the door and showed me all of the couches that fit my needs and wants. I found one that worked well and was on sale, and Darla and I bonded over our mutual love of cats. The buying process and delivery service was flawless- time alone will tell whether the quality of the couch is worth the price.
We were so impressed with ROSE at the Oxnard location. We purchased a sectional electronic recliner set five years ago. Unfortunately our wonderful dog Jax, the mighty German 🖤 Shepherd, who we rescued from the River Bottom chewed them up. Funny 🤣🤣🤣 not funny 😬 We really weren’t in a position to purchase new couches with the current inflation and we told ROSE exactly what we wanted to happen with the 60 month financing, and she made it happen! We are above and beyond happy with the new set of modern couches. Fyne-Dyme Electric Recliner Couches. They are less expensive than the ones we purchased five years ago! Five GOLD stars for you, Rose 🌟🌟🌟🌟🌟
My fiancée and I were there at Ashely on Sunday looking to sectionals and a women (name starts with an R ) was working with us to assist us choosing our sectional. She was nice at first but later when we couldn't decided ( alot of nice sectionals) we noticed a frustrated tone on her. We told her that we got rid of our current sofas and was just looking at the moment but she assumed we wanted to buy so she pressed is on buying something we weren't sure, handed us her tablet and wanted us to input information on the tablet and I told her to give us a moment so at the very end we weren't sure what to buy she told us something like, " I believe you can't decided right now " handed us her card and started walking away and approach a gentleman coming our way. When she was walking away, I had a question about delivery, asked and and said 149.99 in a frustrated tone and didn't even say bye or thank you. She was difficult to work with and when we would ask her someone questions, her answers were so confusing about the sectionals which made it difficult to choose. In my lifetime I've gone to ashely a few times, opened a credit card and still never bought from there. In this case, she was there to make a sale and not to help a customer.
My roomate and I bought a couch from Ashley but realized upon delivery that it was too big for our small apartment (couldn’t even make it up the stairwell!) so we sadly returned it. A few weeks later we were back at Ashley and the saleswoman Natascha was so incredibly helpful with getting us set up with the right one! Though the model we went with wasn’t even on display, Natascha used her expert knowledge and experience to suggest it and even pointed to other models on the sales floor to help us get a better understanding of the feel of it. She made all the difference in turning what was initially a disheartening experience into one of joy! Thank you Natascha and thank you Ashley for being so gracious with the whole ordeal. Our living room finally feels complete!
We were greeted by a young gentleman by the name of Muhammad.he helped us pick out a few pieces,he was very polite and professional and not at all pushy.he gave us space to discuss among ourselves as we were making a selection.All in all great store with nice professional staff.
Beautiful store with a huge selection.Our salesperson Muhammad was very polite,extremely professional and friendly.He helped me and my husband throughout the process.Looking forward to buying more pieces from here.
Decent furniture at a reasonable price, customer service was great
(Translated by Google) Very good customer service Natascha was the one who assisted us and made us make the best decision in our purchase. (Original) Muy buena atención al cliente Natascha fue quien nos atendió y hizo que tomáramos la mejor decisión en nuestra compra.
My mom and I visited Ashley furniture with the idea to browse the store and check out their selection of dining room tables. We were greeted by the lovely Natascha. We told her what we had in mind of purchasing. She showed us around the showroom keeping in mind exactly what we told her we liked. She was extremely knowledgeable about the dining room tables in the store. She helped us find the perfect dining room table for our home. She by far is the best furniture associate we have ever worked with. She was easy to talk to and very honest about her opinion which we appreciated immensely. Hands down would personally ask for her on our next purchase at Ashley’s and recommend her to our family and friends. Thank you Natascha Ashley furniture has a gem of an employee!
I went into Ashley’s furniture store just to find a bed for our new house , Natascha was the person helping me find what I was looking for she was very patient and kind we went around the whole entire store until we found the perfect bed for myself I even ended leaving with a couch and it was very beautiful , I was extremely happy with the customer services that Natascha provided me & my family , I would definitely recommend going and asking for her .
(Translated by Google) My experience with Natascha was very pleasant when making my purchase with you. Apart from being an excellent salesperson, she gave me very good service. I only hope that for my next purchase she will be the person who assists me. Thank you. (Original) Mi experiencia con Natascha fue muy agradable al momento de realizar mi compra con ustedes a parte de ser excelente vendedora me dio muy buen servicio solo espero que para mi próxima compra sea ella la persona que me atienda .gracias.
(Translated by Google) My experience was very good, thanks to the girl Natasha! She is wonderfully kind! He helped me at all times, and was kind enough to wait until I decided and chose my purchases!! Thank you Natasha for your help!! You're the best!! (Original) Mi esperiencia fue muy buena, gracias a la chica Natasha! Ella es maravillosa mente ameble! Me ayudo en todo momento, y tubo la amabilidad de esperar asta que yo decidiera y eligiera mis compras!! Gracias Natasha por tu ayuda!! Eres la mejor!!
(Translated by Google) Natascha was a very helpful and kind person, I felt safe and confident that she would take care of me and give me the best option. Thank you very much. (Original) Natascha fue una persona muy servicial y muy amable me sentí segura y en confianza de que ella me atendiera y me diera la mejor opción muchas gracias
Natasha was so helpful!! Could not have asked for a better person to help me!!
Natascha was amazing… got us exactly what we wanted. She is great!!
They provided excellent service, and were polite, respectful as well as helped me get what I was looking for.
I was looking for a new chair and had a budget I wanted to meet. The sales lady showed me exactly what I was looking for, right color, right price, right fabric. I will go back next time I am looking for something.
Too pushy!
They are the worst company , Because they have bad quality furniture, we bought our bed there and in less than a year it has already sunk in , and they do not want to change it according to them because it does not pass the measures they ask for, we bought our bed base and they delivered it to me broken from a side , we bought our chest and it also broke, we bought our electric sofas and they broke down and according to them that it was the motor and they were going to send mew wires and it has not arrived, the truth is a disgusting company.
Rose Torres was a super salesperson. She helped me decide what was “right” for my small condo. She is a warm and knowledgeable representative. Not pushy. I appreciated her recommendations.
Very helpful and knowledgeable staff.
We are extremely happy with our purchase of this sectional. Very comfortable, elegant looking, quality build and we expect it to last for many years. We had a delightful salesperson, Natascha. No pressure but always around if we had questions. Delivery service was a breeze, we had to change our delivery date with no issues. This is my second purchase from Ashley and very happy with the sofas.
I had a wonderful experience working with Temogen at Ashley Furniture when purchasing my couch and carpet. He struck the perfect balance between helpfulness and non-intrusiveness, guiding me to what I wanted without being pushy. Temogen took the time to explain the benefits of the insurance plan, ensuring I felt confident in my decisions. His patience throughout the process made the experience stress-free and enjoyable. I highly recommend seeking out Temogen for exceptional service at Ashley Furniture.
Great experience. Johnny was super helpful!
I went to the Oxnard store and had an awesome experience. My salesperson, Rose, was very professional and helpful. She guided me into finding a very nice sofa at a great price. I’m very satisfied with my purchase. Thanks Rose
I had a great experience when buying from Ashley’s. Natascha helped assist me with buying a bed frame for my new apartment and she was very helpful!
Natasha was fantastic and helped us redesign our new home 2024
Great costumer service, very friendly and affordable prices.
Patricia was amazingly helpful and so kind to my special needs sister. She was great!
(Translated by Google) Everything was excellent, they treated us very well, even Mr. Jolln was very kind. (Original) Excelente todo nos atendieron muy bien incluso el señor Jolln muy amable
Darryl Voss wow what can I say. Greatest customer service I have ever received from an Ashley store. I am talking from Texas to here. He’s dedicated, thorough and honest. It was my pleasure having you assist me on my purchase today. Superstar!!!! William Cody
sales person was not very inexperienced . She might need more training. she process the order without confirming the shipping address. once the order is processed there is no way to change the shipping address so now my order will be ship to wrong address. No computer system should be that rigid that 2min after an order is proceeded, no change can be made. on top of this issue the sales person charge me twice. First she process the order n charge my credit card. Then she said you need to pay again bc it did not go through. I told sale personI saw it went through but. she insisted n charge me 2nd time. Store just confirmed that yes they charge my credit card twice m it will take a week to issue credit. So bad
We knew exactly what we wanted when we walked in the door. We found this sofa on a different site for less money but it was out of state. The sales mgr was able to match the price to within $150 of the other company. We were happy with that, being it was going to be delivered faster and easier to return or get help if needed, from a local store. We love our new sectional. It’s beautiful and so comfortable. We would definitely shop at Ashely again.
Well as soon as I step in the store I was greeted by the most friendly and helpful person ! His name was Darrell he made me feel at ease, and very comfortable without rushing me taking his time, showing me every item and spending time sharing what we needed to know everything about all the items that I had to buy ! by the time I was done, looking at everything I was truly grateful for the way he handled himself at time of the purchase ! Outstanding Darrell .
Ashley Furniture exceeded my expectations with their exceptional range and quality of products. Each piece I've purchased has been both stylish and sturdy, truly capturing the essence of modern living while standing the test of time. Their customer service is also commendable; the staff took the time to understand my needs and provided personalized recommendations that fit both my space and budget. From the seamless purchase process to the prompt and careful delivery, Ashley Furniture has made my furniture shopping experience absolutely delightful. I can confidently say that Ashley Furniture has earned a lifelong customer.
Great selection and the salesman, Mark was very helpful. He also made good recommendations along with the design
Patricia was amazing and very patient and helpful answering all our questions. The prices was reasonable within our budget. We bought two beautiful pictures that were on clearance and couldn't believe the low price. I would recommend Ashley Furniture Store. Ask for Patricia.
UPDATE: I emailed them and have yet to hear back after they commented to contact them for further assistance. It’s been almost a week I was really hoping dealing with Ashley directly would be easier than the Reguard warranty company. After reading other reviews this seems to be normal for them. I’d never shop here again. We purchased a couch here about a year ago. The fabric started pilling and fraying within a week. We also purchased the extra warranty after our salesman informed us how simple it is to get the couch replaced because of stains or rips. That is not even kind of true at all. We had multiple spills within a week and decided to try and use the warranty. The process took over 20 hours and the resolution we got was a cleaning kit sent to the house. The warranty wasn’t cheap , the process isn’t easy and eventually you don’t get anything out of it. I liked who we dealt with at the store but am ultimately extremely disappointed in the quality of the couch and the pressure to buy a warranty for hundred of dollars that got us absolutely nowhere. I wouldn’t buy from them again and definitely wouldn’t spend more on a warranty that gets you nothing.
My husband and I were helped by a wonderful salesperson named Rose at the Oxnard store. She so graciously saved every piece of furniture we chose the previous week on her store tablet. Rechecked to make sure we were happy which we were. She helped us every step of the way . We love the quality and beauty of the furniture. We're sure our new home will look fabulous. Thank you again Ashley Store. And of course thank you Rose.
Johnny T was personable and professional
Art who helped me, went above, and beyond in helping with my order being placed online
Thank you Julian ! You made the purchasing process so easy ! He even let me move some furniture around the store so I can have a better idea what it would look like in my home :)
Rose was great. We bought beautiful furniture and can't wait for it to come in!
Everything went smoothly.
Mark was a great help and very knowledgeable in finding the right furniture for the right price, and the install team was quick and efficient as well. Highly recommend!
"Abraham and Kath were absolutely fantastic! 🌟 They went above and beyond to help us find the perfect place for our new home, despite us being newcomers to the area from out of state. Their expertise and enthusiasm made the entire process smooth and enjoyable. We couldn't be happier with their service and highly recommend them to anyone in need of assistance. Thanks a million! 🏡😊"
"Abraham provided exceptional service, exceeding our expectations in every way. His dedication and diligence ensured we found exactly what we needed for our new home. I highly recommend his services to anyone in search of top-notch assistance."
Just left the store and had a great experience with my purchase. I was assisted by Yolanda and her manager Kathy. They made my experience very pleasant and they were both very knowledgeable in their craft. They help me make the best decision for my needs and my home design. Highly recommend coming here and ask for their expertise.
Adriana and Anel in customer service were very helpful
Natascha makes this place shine. She had so much patience with us more than what I had for ourselves. She guided us through so many styles, colors and materials. She pays attention to details. We spent hours there to make our dream set. She is amazing. The store had what we needed and more.
Yolanda was wonderful, very informative, and prompt with the whole process. We loved how kind and thoughtful of our decisions on our choice of furniture. I recommend you meet with her for the best shopping experience at Ashley Home store!!!! :D
My wife and I came in looking for a couch. Our sales woman was Darla, we had a great experience with her, she made the process quick and easy. She made us comfortable and we are happy with our decision. Now we have a new couch coming, thank you Darla.
Easy to shop, showroom was big.
It was so easy to pick out the furniture with our sales lady. I can't remember her name....
Posting a Review for my parents.. My parents were able to find their Dream Furniture thanks to Daryl! The couches are beautiful and so comfortable and the rest of the furniture fit in so perfect! Thank you Daryl for making their experience wonderful and all at such a great price! Wouldn’t go anywhere else, with anyone else. -The Alvarez Fam! 😊
We are amazed at how willing Natascha is to make sure that our needs and questions are all being addressed to the extent we need to understand them and spent hours patiently helping us with all our questions and concerns!!!!!! She's got a wealth of knowledge that we are grateful for!!!!!! We absolutely love the sofa and tv stand that she showed us and it looks beautiful in our living room!!!! Definitely a great sales person and an absolute asset to Ashley Home Store, in Oxnard!!!! Thanks so much, Natascha!!!!!
Patricia was awesome!!! She was creative, knowledgeable, and patient! Also, the rest of the customer service Texas most helpful. I’m looking forward to enjoying my new furniture!
Natasha was so helpful! I told her the spaces i have for furniture and she helped me choose the furniture that i am happy with
Julian was a pleasure to work with .. answered all my questions and concerns . Was a quick and professional process.
Claudetta was wonderful
Thank you Natascha for all your help!
I purchased the Maggie sofa with the wonderful sales associate Natascha. I first saw the sofa on the Website but I was sick COVID. I called and Natascha helped me on the phone giving me the details I needed. As soon as I got well I met with Natascha where I saw the sofa in person and bought it that day as well as the ottoman and a bed for my guest room. The whole process was quick and professional. Natascha knows the products she sells and made the sale easy and fast.
I bought 2 mattress with the adjustable base..I spent over 6,500.00.My 1st night sleep was awful I called to explain the bed was to hard.I was told no refunds or Exchanges.I was not told that at the time of purchase..They gave me 350.00 in 50.00 gift cards. I was not told I can only use 1 50.00 card at a time. I found something on there clearance.when I went to use my 50.00 I was told it's not good on clearance items, but they would take 50.00 off the original price and I can pay the difference..I was told that they are not going to be tanking my gift cards and i should use them up..Not a good experience at all. I will never shop at an Ashley's store nor recommend it to anyone.
Julien was great and really helped us out with our new couch purchase!
We just purchased a new couch for the first time in 10 years with the help of Julien. We went into the store just to look and with his help we were able to find something that felt right for us. He was very helpful, knowledgeable, patient and very easy to work with. He was also easily reachable and helped answer any questions quickly and was not pushy at all. Thank you for helping us find a new couch!
Salesmen are a joke, we had a older gentlemen with name starting with T. Soon as my son said he would like a cheaper mattress he got very rude and upset. Was absolutely uncalled for. I had to walk out before my anger kicked in. No reason for thus. 24 year old kid just moved here in Navy and starting new and gets this, all over a mattress, not OK.
Natasha was amazing. She was helpful with our purchase.
Amazing Customer Service (Julian) my mother and I walked in and we were immediately greeted by Julian we were looking for a power recliner I had seen them online and they have the best selection I have seen they actually had the one I had seen online he showed me all the features like massage heat etc there delivery schedule is also fast today is Thursday and we can get it Saturday I was very impressed with the overall appearance of the store and the great selection of beds and sofas wall decor I’m definitely going back love this store
At first we were brushed off by the first sales person then Claudette Chirinos took us over and was fantastic ! Loved working with her!
Temogen was very helpful!
My fiancé and I visited the Oxnard Ashley store to begin to build our home together. The sales associate stared at her iPad most of our visit, and when it came time to check out, there were four items on the sales receipt that we did not discuss nor did she share with me. Undoing all of this was very stressful and had to include the Sales Manager. She yelled at my fiancé and complain loudly to other sales associates in our presence. I will never go back to that store.
We were not provided a manual.
Very nice service.
Our sales person was patient, kind and knowledgeable.
Johnny Alejo was the most patient and attentive purchase assistant EVER! I love my new dining table and rug! Thank You Johnny!
Haven't received sofa we purchased. Delivery delayed after email confirmation that it would be delivered. We were promised that someone would check in with us daily which they haven't. Possible new delivery date given but after Thanksgiving, when we really needed the sofa
Stay Away I had them come back to clean off the dirty hand prints plus to reinforce and realign springs where cushion sits but the guy can only do so much Still sinks in when sitting down The displays you see at the store are perfectly made but is not what you get delivered I will never come back
Salesman was great
Johnny was great! Walked us around and showed us only what we had said we wanted to see. No pressure or anything, great experience.
A+++ for customer service and huge selection of furniture highly recommend, Darryl outstanding service it was a pleasure thank you so much.
Was in looking for a coffee table & found a good priced coffee table & end tables. Thanks Darryl Voss!
Fantastic furniture, friendly sales agents, and Military discount. Love the furniture.
Outstanding service!
(Translated by Google) good service, they helped us, they explained it to us well, thank you nathasha (Original) buena atención nos ayudaron nos explicaron bien gracias nathasha
The experience was great when picking out new furniture. Julian was incredibly helpful when assisting us. I seriously recommend asking for him when you shop here he is super helpful and kind!
Very easy shopping experience! Art was great to work with!
Excellent service, friendly sales men very helpful
Julian and Lacy were very cordial knowledgeable and easy to deal with. Ashley has a large selection and had just what I was looking for.
JOHNNY & STAFF are EXCELLENT❣️. Warm, Friendly, Knowledgeable and make shopping a GREAT EXPERIENCE… We will be back for more before the end of the year… We are committed ASHLEY Customers… Thanks SO much
Terrible customer service! Wrong information given by the salesperson. My mom is unable to use her new furniture.
I am very thankful for the service Julian provided when I visited your store. He was clearly very knowledgeable about your products and was very very helpful. I did not feel any sales pressure. Julian actively listening to my concerns for a proper bed and provided the information I needed. I believe you are very fortunate to have such a professional salesman who also has a very pleasant personality. It made it very easy to communicate with him and I actually enjoyed the process of purchasing a new bed. Ashley is clearly way above a 5 star business.
you can not make in store purchases to take home. every item must be mailed to your address.
This was a great furniture purchasing experience! We looked at several other stores locally and couldn’t quite find the quality to fit the price. Here we found a complete living room set with convenient financing terms and we could not ask for anything more. Thanks to Claudette! She is a wonderful Sales Rep who really knows the merchandise and took care of the sale from start to finish. Brian
Julian did an outstanding job both in store and in telephone purchase he is a good asset to your company
Our experience at Ashley's was horrible. My mother is blind. She went to Ashley's to buy bunk beds for my children, her grandchildren, for her home. She specifically told the saleswoman, Patricia, that she wanted a bed where the ladder wasn't blocked by the top bunk railing. They completed the transaction, and scheduled delivery and assembly. Once assembly was complete, my mom discovered that the ladder was blocked by the railing, making it unsafe for small children due to having to climb over the railing. Patricia ordered the wrong bed. My mother called the Oxnard CA store and spoke with the manager Abraham who basically blamed my BLIND mother for leaving the store with the receipt that listed the wrong bed, because she should have caught the error. He also informed her that the sale is final. He didn't even take into account that because she's blind, she can't see the receipt, and has to trust the salesperson to do their job. My mother then called the corporate office and was passed around, no names were given. The line auto disconnected after 23 minutes of trying to get to the right person to help. To add insult to injury, Patricia charged my mother a $149.99 for 5 year furniture warranty, which my mother never wanted, wasn't asked if she wanted and she never approved. Patrica took it upon herself to add this unnecessary, expensive warranty all on her own to my mother's order. My elderly, blind mother was taken advantage by this saleswoman, and the store/company. I had a great experience with the store in Torrance, so I referred my mother to Ashley's. I feel very guilty that I recommended somewhere that has caused so much trouble and anxiety for her. I will never recommend this company again, and shame on them for their atrocious customer "care". As it stands, we are stuck with an unsafe bed that can't be used, that we were overcharged for.
Excellent quality and service.
I purchased a bunk bed from this business online. They withdrew funds and never shipped my product. I have spent hours on hold with customer service with no help from anyone, just making excuses and no help at all.
Service was 👍 👌
Ashley furniture used to be pretty well-made. My mother & I both have been buying furniture from here for many years. The quality is absolute garbage now. My couch has already been exchanged once because it had cracks in the wood & you could hear it even when my 85 pound niece sat on it for the first time. There was also a major slope on one of the chaise lounge sides. Even after it was replaced, it's still doing the same thing. Both the wood creaking and the slope. The quality of their furniture is so bad now, they should be embarrassed. Even though I paid $1,600 for this very poorly made couch, I can't wait to throw it in the garage and buy something of actual quality. From another store, of course. This last purchase I did with Ashley furniture will most definitely be my last. Go elsewhere!
Horrible experience Purchased 2 electric massage beds w expensive mattress 10.000 dollars bed frames started to make lots of noise. We talk with the manager Abraham, He was very rude give us the cold shoulder even, after we had bought extended warranty , we are going in 2 months now and they don't want to exchange the bed frames we know they are defected Never expected to be Rob and treated in this manner from them! My husband is so upset please be careful and don't go there The arrogant Mg. Abraham shall not work there he doesn't care for tge people or to help anyone! But what goes around Comes around Abraham!
Natasha was awesome! Super helpful, friendly and so patient with us. She was so knowledgeable and knew exactly what we were looking for. We came in just to look but left with a new sectional. 😀. She’s an excellent sales lady and not pushy at all. Her manager was amazing as well! We didn’t get her name.
One of the workers that works on saturdays was extremely rude, she right away assumed we were poor and saying stuff to my dad. My mom asked for a circular table and the lady said that those are too expensive. We don't need those kinds of replies.
Selection was great.Awesome and friendly staff
Looking for the large easy chairs for a long time. Finally found the perfect ones at Ashley. Next is the perfect coffee table! Thank you!
I knew what I wanted and was able to make my purchase quickly.
John Alejo was very helpful. He made shopping for furniture very quick and easy .
Nice showroom. Great clearance sale prices on floor models. Nice selection.
I Had a great young man help me..he was very gracious and respectful. Made me comfortable enough to go back and buy more things.
Love the help we received at the Oxnard location, Natasha you’re the best, thank you for helping us pick the perfect sectional.
The service at Ashley furniture was excellent I will send my friends and family to shop there thank you
Friendly people, very good prices.
Mark at the Oxnard location was amazing. He was very knowledgeable and excellent at communicating the details of the item we purchased and our delivery. Even when we changed our minds about the color of our item he made it easy and was happy to help us. Thank you Mark!
Store was clean and well designed. Our salesman Darryll was amazing! Super knowledgeable and friendly. Darryl took his time showing my child all of his options and made sure to talk to him. He listened to what my child wanted. I ended up buying more items with Daryll as he was so friendly and helpful.and the prices were fair!! I will go back here again. And I will ask for Daryll!!
Highly recommend! We found a sofa that we liked online, called in advance, and visited to test it out in person. The sofa was high quality, comfortable, and aesthetically up to our standards. We ended up purchasing a matching ottoman and chair set, and we went with the delivery option. We have a small living room and weren’t sure if everything would fit, but their delivery policy allowed us the option to have everything delivered and assembled in our space and return if we weren’t happy, so we feel great about the flexibility. Johnny T. was super helpful, friendly, and easy to work with. He gave my partner and I space to talk when we needed it and was very attentive to our needs. Thanks so much!
Bought our first couch at Ashley’s with the help of Natasha who was the biggest help! she made every step very easy for us and helped us get our dream couch, thank you guys so much!
I recently had the pleasure of visiting the Ashley Furniture Store in Oxnard, California, and I am compelled to express my utmost satisfaction with the outstanding customer service provided by Johnny. His dedication, knowledge, and professionalism truly made my shopping experience exceptional. From the moment I walked through the store doors, Johnny's warm greeting and genuine smile instantly made me feel welcome and valued as a customer. His dedication to providing honest and attentive service shone through, as he was readily available to answer my questions, offer guidance, and ensure I found exactly what I was looking for. What truly set Johnny apart was his unwavering commitment to honesty. He ensured that I made fully informed decisions, never pressuring me to upsell or compromise on my preferences. His integrity and genuine concern for my satisfaction made the shopping experience Thank you, Johnny, for your outstanding commitment to customer satisfaction!
From the moment I walked in, to when I left the store, the whole buying process was easy. Julian C was very patient and went above and beyond to put everything together to get my bedroom set and dining table at a great price. If you are looking for a great sale associate at Ashley ask/look for Julian.
(Translated by Google) 08/22/23 we went to look to make a purchase and they did not attend us as we expected I think it depends on how you dress fences they attend you in another way they do not show you the product that sad when a person goes to the store it is because we had money to pay your order I think they give bad bad service lousy (Original) 08/22/23 fuimos a mirar para hacer una compra y no nos atendieron como esperábamos creo que depende como vallas vestido te atienden de otra manera no te muestran el producto que triste cuando una persona va a la tienda es porque teníamos dinero para pagar tu pedido creo que dan mal mal servicio pésimos
Salesman Arthur Barron was extremely helpful from beginning to end. Was a little disappointed that there wasn't more af a selection of sofa beds, limited fabrics and styles but made a selection and we are satisfied
My experience today was pleasurable we had Art helping us, made our purchase easy...Thank you Art!!
(Translated by Google) Julian was very kind, very patient, not demanding at all. I bought what he recommended. I recommend that you go with Julian (Original) Julian fue muy amable, muy paciente, nada de exigente. Compre lo que el me recomendó. Les recomiendo que vallan con Julian
The experience and service we received yesterday were beyond our expectations. We just moved into our home looking for furniture and Temegen did fantastic! We cannot wait to come back for our sons furniture! If I could more than 5 stars I would!
Johnny Alejo was so helpful and patient with us. He explained everything thoroughly and was not pushy at all. We really appreciated his customer service which is really hard to find these days. Thank you so much Johnny for helping us furnish our new home.
I had a very positive experience with my recent purchase of dining room chairs! The salesperson, Temogen, made it so easy and handled everything seamlessly.
Mark was amazing and helped us find exactly what we wanted, he knows the answers to every question we had and more. We shopped around all day at other stores and Ashley in Oxnard had the best deals and over all prices and the most selection. We ended up purchasing more furniture than we went in there for and still ended up spending less than we had anticipated. Highly recommend!
I’ve been to this store twice in a year span and was unfortunately met with the same salesman both times. The first time he followed us around, super creepy, though we told him we were just browsing. The second time he was super rude and provided unsolicited information on furniture we were sitting on though we told him numerous times that we weren’t needing any help.
I have bought several pieces of furniture from Ashley and I love their products and how well the hold up over time. We had a great experience as well at this store.
My wife, Donna, went to the shley store in Oxnard on Monday. Art barron opened the store promptly at 10AM and welcomed her in. He helped her put together a dynamite living room set and made the shopping experience pure pleasure. He even arranged delivery for two days later! Art is a terrific representative for Ashley Furniture!
I needed a bedroom dresser and nightstand that was affordable and would match my existing bed and headboard. Natascha Perez helped me with different options that provided good storage options and did this while people with quite a few customers. It was a busy day and she did this without showing any stress as other customers were asking lots of questions. She demonstrated patience and customer service.
Ordering from the Ashley store in Oxnard today was super easy. One phone call and it was all done in no time. Thank you Temogen for the delivery date I asked for. Can’t wait to get more stuff there in the future.
I bought a very soft couch (love seat) and ottoman, wall hangings, end table etc. . . Darla was my sales lady and she was the best. My whole experience was terrific. Thank you Darla for being patience while I sat on every couch there!! The love seat fits perfect in my studio and looks awesome!! ❤️
Great service from Yolanda
I went in looking for 3 pieces of furniture, was greeted and assisted by a salesperson. We found exactly what I was looking for. Thank you.
My wife and I were greeted by a salesman named MD as we entered the store. He was friendly, informative, and was very low key. He showed us where to look for what we inquired about and checked with us every five minutes. I like low pressure salespeople. Also the selection in this particular store was amazing. It came down to choice anxiety, which is a good thing for us. And we are very happy with our purchase.
The store is just amazing. Good staff. But delivery is terrible. Today was supposed to receive furniture (sofa, bed and mattress). Delivery was scheduled from 11:15 to 15:15. Today at 10:30 a man came and said that he was a furniture assembler and wanted to assemble furniture for us. To which he was told that the furniture had not yet been delivered to us, and there was nothing to collect yet. He said ok, I have to call the office. And left. we did not wait for the delivery. As it turned out, he brought the furniture and had to bring it in, but he did not say this, but put us on the cancellation of the order. This is fine? When we did not wait for our delivery, my husband returned to the store, to which they said that they would bring the furniture on Thursday. Why, then, today we were waiting for her, if the delivery man of the furniture he brought did not tell us about it, that he brought the furniture? I am extremely dissatisfied with this situation. I still hope that we will receive our furniture on Thursday.
I had purchased this sectional from Ashley and so impressed to find something modern, great quality, affordable, and quick delivery! This was all because of Natascha Perez who was patiently waiting for me to decide. She also offered some nice end tables and coffee tables that looked great with the sectional. All very affordable that didn’t break my budget. Thanks Natascha!
Natascha Perez provides the best customer service! She listened to what I was looking for and offered a few choices on options. There are so many different choices at different price ranges and Natascha does not pressure. She understood my budget and ensured I would get my furniture right away. She's awesome!
Johnny T is professional and helpful I would recommend my friends and associates to Ashley and Johnny T The store is clean with a variety of merchandise well staged A+
Ashley’s Oxnard has a great customer service. Katherina the manager along with the sale associates are professional and courteous. Definitely will be back.
Great service! Rose spent about an hour helping me purchase a couch over the phone, there were a few hurdles but she was wonderful the whole time and bent over backwards to help me. Everyone else I spoke to was also super friendly and awesome.
Excellent service & great selection! Store was very clean.
💯
Natascha was amazing. She is very patient and knowledgeable. I would recommend you ask for her when you visit Ashely Home store in Oxnard.
Natasha is the best super professional and no pushy I love her ethic work and super positive actitud all the employees should use her as an example of a good sales person Thank you Natasha for your incredible help
(Translated by Google) Very good at assisting the customer and answering all questions 🙏🙏 (Original) Muy buenos para asistir al cliente y contestar todas las preguntas 🙏🙏
Great service Johnny Alejo is great and handles his customers with care.
The chair and couch I bought less than a year ago has had the cushion replaced and the issue recurred. I then had to wait for another tech to come look at the problem (again). He suggested replacing the defective items. It's been almost 6 weeks since he came, and they haven't sent a replacement cushion nor contacted me once. I have called SEVERAL times and been told they already sent a cushion, or they'd create a service order, and each time I call back because there's nocommunication from them, I'm told they didn't file it correctly and to call back. So yesterday I called and asked to escalate the issue because it seems like they're just trying to wait or my warranty, and they put me on hold for over 30 minutes just to come back on the line and say the escalation department is closed 30 minutes before and I needed to call back tomorrow. I just called in and the lady told me that I had to wait on hold for 2 or more hours for the evaluation department (except that would put them past the "closing time" I was told yesterday) and I said I can't hold for HOURS, so she said I could get a call back in about 2-3 hours but I had better not miss the call. I asked if there was a way I could actually speak with some one, and she said I could speak with the store manager. So she put me on hold, came back a few minutes later and told me to hold so she could transfer me. She transferred me to the store, where a quite snarky lady said she already told the other lady the manager is on vacation and no one could help me. She also said the escalation department take 3-4 DAYS to get back to you and will email with a resolution IF they have one. I said, and if they don't have a resolution? And she said basically don't know/ don't care. But THEY can't help because they're "just a show room". I reiterated I've been trying to resolve this for over a month and a half, and she said if it's been more than a year since I bought the furniture, they won't do anything at all. It's been less than a year, but if it takes me MONTHS to contact someone capable of helping with issues, that's completely ludicrous. Whatever happened to customer service, customer support, basic fricking respect for others? Seriiusly. If you don't want to stand behind your product or you don't want to offer decent products, why are you even in business? Just let me get furniture from someone who cares about the service and product they provide. This is so much time and energy I've wasted trying to resolve something. So many damn liars at the store, and rude to boot.
Our salesman, Natasha, was very helpful and very understanding. We were looking for a furniture that fit our needs , but does not break our wallet. She knew exactly what we needed. We highly recommend Natasha.
Darryl helped us with purchasing our new sectional. He was awesome. Very helpful and knowledgeable. Totally recommend him and this location.
Salesperson was very knowledgeable, friendly and professional. A large selection of furniture, the whole process of making the purchase was easy.
Great
Trying to get someone back out here to set up my bed. My room wasn't ready at the time it was delivered. They didn't tell me that they wouldn't be back
If I could give them 0 starts I would. I bought a couch there 2 years ago and bought the life time / accidental warranty. The couch material is so cheap, the top cushions are already lumpy and falling down and the seat cushions are so cheap and horrible. I just got off the phone with the warranty place and it was horrible and long story short they said my accidental damages weren’t covered. I spent Hundreds of dollars for the “ life time warranty “ and it was A SCAM!!!!
The sales associate Natasha was very helpful and helped me find what I needed.
The over all experience is OK. Billing process and customer service can be improved.
Great help with finding what I needed
Great services
Very friendly staff who helped us throughout our search.
Great place to buy furniture great prices I will recommend family and friends. Delilah was a great help.
Our saleswoman Darla was amazing through our experience. Anticipating our needs with each piece of furniture we needed. Will absolutely shop at Ashley again.
Mark, our sales associate was caring, helpful & informative. He is an outstanding person to deal with.
Julian was great to work with.
Darrel was very helpful with picking out our furniture
Very good! Sales associate was very helpful and friendly
Easy to do business and staff was very friendly.
Claudette was amazing and got us a great deal on all our furniture definitely left a happy customer.
buy a living room for him value of $1700 dollars! which took me almost 1 month to deliver, they also sent me the damaged piece of furniture for the second time! In service they told me that they would give me a VIP treatment which they did not give me! and by second time I have a completely damaged piece of furniture in my living room
The lady that attend us was very helpful and friendly.
Very helpful sales people. Thank you
Mark Chavez, was an amazing sales attendant. He was knowledgeable, kind and patient. Highly recommend him.
Experience went well overall! Left happy with my table.
Overpriced collection and then you need to haggle
Very nice ladies and super helpful.
Mark was super helpful, patient and very knowledgeable when it came to the floor and knowing the products. I would definitely recommend his service and Ashley furniture for your furniture needs! Tons of beautiful options and a variety of products!
Good salesperson.. attentive but not overbearing.. very thorough and noticed the tag had not been reduced altho the entire set (bedroom) was reduced in price. Delivered in WRONG color, but it was warehouse problem which he straightened out for me and it was delivered 4 days later in right color. Great experience. I wont hesitate to use salesman again for other purchases.
Ashley’s sent multiple texts confirming delivery of my loveseat (including the night before), so I made arrangements to be home for their 9a-1p delivery window. Loveseat never came. Customer service had no explanation for lack of delivery and said the earliest they could reschedule was 6 days later. Was told the delivery confirmations were just from Ashley’s automated system and were not actual confirmations of delivery. Was promised a call back from a supervisor within the hour and never received one. Went to store to speak to someone in person. Manager offered me free delivery. Told him to use the $100 to pay overtime if necessary to have my delivery completed by the next day. He said he has no control over the deliveries. Since Ashley deliveries can’t be trusted, I canceled my order and will be making all future furniture purchases elsewhere.
Everything was great.
Excellent service from associate Claudette.
Excellent customer service, great options, and reasonable prices on a holiday weekend.
(Translated by Google) high quality (Original) عالية الجودة
Henry was very helpful. Nice furniture and fair prices. We will return!
Hello, Once walking in the customer service was already amazing. Kristina is the associate you want to help you pick out you furniture for your future home. She was amazing.. her attitude was great very friendly. Just all in amazing person. Ask for Kristina!!!!!
We had such a great experience with Natascha at the Oxnard store today. She was so pleasant and knowledgeable, with just the right amount of attention when we needed it. We will definitely return and seek her out specifically when we do. Shopping for furniture can be an exhausting and time consuming experience, but we left feeling so happy to have gotten to work with Natascha.
Natasha helped us find a comfortable couch that’s good for us cuz we have cats and they like to scratch 🐈⬛
I have a client I work with who needed a new mattress and Kristina the sales associate really helped us in trying to find the perfect mattress. She was professional and knowledgeable. Thank you!
Overall, a good experience
Great service!
I bought couch last month and complained that same day how it was delivered. There were many issues to begin one, one started with the delivery people who rushed it and over drilled the feet and made it crooked. I have videos of everything of how it was drilled and staples coming out. They sent out a tech a few days later and he didn't do anything but took pictures and he said Ashely were supposed to get back to me. Nobody reached out for weeks until I kept complaining. Also sales person Julian said the covers were washable which is wasn't and a few days ago when we spoke he said it was a misunderstanding on my part. The couch gave me rashes and all they want to do is an even exchange.After having the couch for a a few weeks, it started having a strong chemical smell. They sent out a tech and he smelled it the moment he came to our house. Nothing was done after that, they are giving me the run around between corporate and store. Do not buy from Ashley.
Made my associate work for his sale! Had a great attitude. Made it fun. Next purchase, I’ll ask for him.
Claudette is a great salesperson. Gave me room to wander freely, was there to answer questions and helped me make my selection.
Very good shopping experience. JC and Mark worked out a great deal for us. Polite, attentive, helpful. Left the store with a purchase and very happy.
We have made 2 major purchases at the Oxnard, both times we had a knowledgeable sales person and are very pleased with our furniture purchases.
Temogen was very helpful and kind
If I could give 0 stars I would. Terrible service. Delivered to the wrong address twice then I spoke with the escalations team which promised to expedite the order. Next day the delivery team calls saying couches won’t be delivered for another month. I called back to the customer service and there was no supervisor available. Ended up cancelling the order and going somewhere else. Don’t waste your time with this mediocre service.
Great service thank you
Natasha is awesome, great customer service, knowledgeable, great personality. I will book again through . She was very friendly, patient and helpful in helping me to find what I were looking for and the Manager Abraham was professional, friendly and helpful. Thanks
Very nice people there and great stuff
This furniture store is all bad I regret buying their bed 3rd time exchanging beds the bed it's so fragile always defective wouldn't recommend this store not what I pay for it's worth it and just to exchange something it's such a hassle.
Loved Darla. Very helpful and knowledgeable. Thanks for your help.
Thank you to Natascha !! She was very helpful buying a new dining set! Very sweet and kind and super informative !
Julian was amazing from the moment I walked in the store. He really listened to my needs and wants and helped me find exactly what I was looking for
Johnny was very helpful and friendly.
Mark, outstanding customer service, appreciate your hard work and effort in helping me find my soul mate couch* Give this man a raise for his master craft in his work!
Horrible customer care. Our order took 4 failed delivery attempts, each time with missing parts. Then when one item stopped working 6 months after purchase, it was impossible to get anyone in customer care on the phone.
Abraham had a very nice attitude and super helpful in everything we needed. Made one feel very welcomed.
Thanks to Johnny Alejo for such a good experience shopping at Ashley Furniture in Oxnard!!!
Linda provided me with most helpful, enjoyable, and easy experience I’ve ever had with a sales employee. I recommend her assistance to everyone shopping at this location, as she will surely provide you with as little stress as you can imagine.
(Translated by Google) They have very nice furniture and at very good prices I recommend this furniture store. (Original) Tienen muy Bonitos muebles y a muy Buenos precios les recomiendo esta muebleria.
Very good experience buying our bedroom set, manager Abraham and salesperson Temogen was great.
Mark and Henry were incredibly helpful in finding the right mattress for our son. The managers also made sure we got a great deal. It was a Sunday and the whole process enjoyable.
Linda was unbelievably helpful, easy to work with, fun to be around, and an overall joy. She was very professional and kind and I have never had a better buying experience than with her. She made buying from Ashley a completely positive experience. If you are coming here, seek her out!
Johnny T was wonderful and extremely helpful and made sure we were well taken care of! Thank you!
Our salesman, Mark was friendly and helpful, he asked what we were looking for and showed us right to what we needed. He gave us options that fit and made sure to mention the color choices for each option. We ended up buying the first couch we sat on. He was patient while we thought over what we were looking at and helped us find details we hadn’t thought of. All in all Mark made furniture buying an unexpectedly pleasant experience!
Temogen was great. No pressure and very knowledgeable
Amazing place to buy furniture! Friendly and helpful ! Would recommend for anyone ! Darla was an amazing help !
Tony was very professional and easy to speak to! Answered all our questions and went above and beyond to even recommend additional ideas. Thank you Tony!
Linda is the best! Helped us measure and find a couch that fits our needs! I would recommend her for a no fuss experience and honesty
Service was great, the whole experience during my shopping process was super easy and I would definitely recommend this place. The general manager was friendly and easy to work with.
The staff member was excellent at his job and assisted me to quickly find numerous pieces of furniture. He was comprehensive in getting me get the best deal and explaining the protection coverage
If I could personally stand outside this store and warn people not to shop here, so they don't experience the same treatment I've received over the past year and half, I would. I spent over $4000 on a King frame, 2 dressers and 2 nightstands. A few months later, the bed frame broke. I called the store, they put in a repair order and a month later it was fixed. At the end of July this year, the bed frame broke again, on the same side. I noticed that the frame isn't very sturdy, the workmanship is poor and so is the design. After calling and speaking with Anel, she informed me that I had to submit photos of the damage. I received an email from customer service asking for the photos. A couple of weeks later I called the Oxnard store and Anel said they didn't receive my photos. On Aug 22nd, I attached the photos and sent them. A week later I called the Oxnard store, spoke with Anel again, she again told me they didn't receive my photos. I find this REALLY hard to believe. I asked to speak with a manager. Anel told me that Abraham and Able are the store managers, but they were too busy to speak with me. I insisted that someone call me back and explained to Anel that day, that I'm sleeping on my couch and this has gone on far too long. To date, I have not yet received a call from any manager of the Oxnard store. I have called the store and asked for a manager to call me back, 14 times. 14 times Anel has told me that a manager was NOT available. I requested to be placed on hold, she refused, stating they only have 1 line in the store and she couldn't keep me on hold for that long. I have called Ashley customer service 7 times, and all 7 times I'm told I had to deal with the store directly. I've made a complaint to the BBB, I'm getting ready to make a complaint to the FTC, and I've retained an attorney to file suit, as Ashely is in breech of contract. In all my life, I've never dealt with a corporation that allows their store to treat customers this way. It's absolutely disgraceful and I don't know how they're allowed to maintain this poor level of customer service. Avoid purchasing ANYTHING from Ashley if you can possibly help it. Unreal I have to go to these lengths just to have my broken bed replaced.
Another update! - 8-22-23: I ran into issue with the item that I purchased. the Ashley Oxnard store team is ON POINT once again! Words cannot express how grateful I am for the support of Adriana and Lacey Olive - two of the most amazing and personable team members who I can possibly ever meet! Abraham was able to step in as well and I'm telling you - these guys will take such good care of you. It's not even funny! I was so appreciative that I purchased the two ladies gift cards for their hard work. I'm telling you... even though my purchase didn't work out - I still recommend for you to check this place out. They will treat you INCREDIBLY WELL over there! I kid you not - they are so on fire! Keep up the great work you guys. Seriously - thank for you for your hard work, dedication and your loyalty to your customer! Truly - all of you should be promoted with extra pay and lots and lots of perks! Much love and gratitude each of you for all of the hard work that you have done for me! 5-08-23- I was running into some issues with my replacement couch and once again, the Ashley Oxnard store is ON POINT! Adrianna was incredible with making sure that I had my delivery replaced (with much personality and understanding). Abel and Lacey Olive were super awesome as well! Words cannot how appreciative that I have of this incredible team. I hope that their managers are reading this because seriously... these guys are incredible! I hope they all get pay bumps soon because they really are a stellar team! Thanks again you guys and keep up the great work! -- These guys are on point! The store is personable, helpful and the staff is definitely there to help you. I have worked with Mark Horowitz, Marylou and a few others who really took great care in helping me with my selection. Abel is the manager who assisted me as well. Even my service tech Ivan was able to help!z I'm telling you... they are amazing! Keep up the great work you guys!
Claudette was super helpful on the floor and made the process go super fast. We love our new chair and there was a lot of selection.
Too pricey for the furniture not my taste from floor options and having a store salesman follow you throughout the store is a bit much for me
Outstanding service, dedicated workers
Wow I haven’t had such a good customer service experience in a long time. All my issues and concerns were taken care of . Also the store manager Abraham was so professional and helpful. I had a bunch of questions about their products and he took the time to explain everything to me. I would definitely recommend this store
This place is a joke, very unorganized and unknowledgeable staff. We spent $8 k in furniture frame them . They said that they have all in stock , but when they delivered we were missing half of the stuff and the furnitures were either damaged or dirty. Avoid this place if you can
MD was a very helpful associate, knowledgeable about the layout of the layout and the stock of the store and conscious of our needs. My only concern is we would have liked to wander the store on our own for a bit first and get a feeling for what is there with a little less social pressure. I understand the nature of showroom sales doesn't work well with that but that's our only criticism.
Are all these negative review about the Oxnard store? WOW I am certainly not alone in how disgusted I am with the total experience I had a couple of years ago. I am only writing this now because I just closed my account permantly and it stirred it all up again. I have only ever made the one purchase I am talking about here. I was NOT told that I would be unable to return the overpriced chair I purchased when I purchased it. Like in other reviews, the delivery was lightning fast (once they finally arrived), placing the chair in my living room and leaving before I was even able to sit on it. So the reclining mechanism did not stay when fully reclined, the padding was absolutely substandard. I paid specific attention to the arm padding in the store. The chair on display had plenty of padding on the arms.. The chair that was delivered was so poorly padded that when I lost my balance and fell against it once hitting my forearm against the arm, I actually hit hard wood and had a huge bruise on my forarm as a result. Kinda like getting bruised laying on your bed right? When I called customer service within a day of delivery I got absolutely nowhere. I then went into the store and was told by their unitied front behind the counter that I had to refuse delivery at the time of delivery in order to return the chair, there was no other way I could return it. Bottom line, horrible customer service and even though all looks and feels lke quality furniture IN THE STORE, just wait until you get it, I suggest blocking the delivery van to keep them there until you inspect your furniture if you dare to give it a chance. I wanted to dump the chair in their parking lot but I settled for the county dump instead where it will certainly feel more at home with the rest of Ashley furniture that has been sent there. NEVER EVER AGAIN and their credit card? Little pieces flushed down the toilet to swim in waste where it belongs.
I was going to go in to get a new sofa set but I see you require mask and I refuse to shop anywhere that is falling for mask work.
Lots of stylish furniture and professional staff. Hubs usually hates shopping, and Patricia’s demeanor was so charming, he became very agreeable!
The sales associate, Yolanda, was very pleasant and knowledgeable of the inventory. She took time to answer all our questions and we were very pleased with her. Everything went smoothly.
Absolutely worst shopping experience ever. I’m not one to typically post negative reviews unless I think it’s merited. If I have a poor experience I usually will not review at all, but this was very bad and unethical. I needed a replacement cushion cover for my Ashley sofa I purchased three years ago out of the region. Staff would not assist me since I wasn’t buying something new and referred me to their customer service. Customer service wouldn’t even look at me while talking “at” me. She said since I didn’t buy from their store that she would not help me. I was floored. It wasn’t that she couldn’t, she wouldn’t. On top of that, she was dismissive and incredibly rude. I will NEVER shop at this store or Ashley furniture ever again.
the WORST customer service. over the phone and through their email. things came broken and it took MONTHS for someone to even respond, and even when they responded they did nothing about it. overpriced furniture for terrible quality.
Terrible customer service and website. Ordered a mattress it gave me 6/1 as delivery then email said 5/28 which is when I ordered it now customer service says they put a stop on it . Now delivery date 6/16 and to pick up old mattress I need to wrap in plastic . It does not say that on line .
The woman Stephanie was very judge mental as soon as me and my boyfriend walked in- he noticed first before I did that she was looking me up from head to toe and couldn’t stop looking at my chest tattoo. I felt very uncomfortable in the store. This was my first time experience and I won’t be going back. Over priced- go to BOB’S
The WORST phone system, u can never get through to speak to a real person. Been trying to get ahold of the Oxnard, CA store and I don't want a callback, I need to speak to someone.
Please don’t waste your money here . These people all they do is ripped people off . They sell warranty for furniture but when you submit a claim for the furniture they always deny the claims 100% of the time . I repeat ; do not waste your money here .
This is the largest Ashley store we have ever been to. Fantastic selection of almost everything with very knowledgeable and helpful sales consultants. Sales person was very helpful in securing the best price possible. This is are go to store for furnishing our new home.
First time in this store and came out with a new living room. Thank you to Julian he was amazing help explained everything in detail and just a good vibe 👍 will definitely be back for our next project.
Felt like chum in the water from the time I walked through the doors. 10 salespeople for every customer. Obviously all on commission. Couldn't get out of there fast enough. I understand it's their job, but it makes for an unpleasant environment to shop in.
I’ve ordered from Ashley’s furniture before and this time around I have to say it was a nightmare. I ordered my furniture in November and literally received everything one by one month after month. I received my dinning set with one chair missing and still don’t have it . I called customer care and they were no help. I went to the Ashley store and the manager was sitting in the back wouldn’t make eye contact and I when I was getting ready to leave he’s like talking to to representative that was assisting me and wouldn’t even make contact with me like I was invisible. My husband said let’s leave . I got my case numbers for them to review and let me know if my dinning set can be returned . I dropped of at mirror set with also came in pieces. The employees were very nice but the lady that was helping us was no help , she was terrible with customer service. Basically acting like it’s not a big deal . It’s been 5 months and I still haven’t gotten my full dinning table set .
Julian Conde was amazing! A true help with our purchase! Highly recommend!!
Excellent staff at this Ashley's location! They were there when we needed them with answers, good deals, and quick service. Stephanie and Adrianna were fantastic!
If i could give this a zero i wish i can. I have 4 months with a broken bed frame and so far they keep telling me to wait for the parts. They are well aware of this situation, calling so much i lost count. DONT buy the extended warranty, even tho my broke frame was a accident they didn’t want to bother helping me out. They said it was a manufacturer warranty, so far i bought this bed frame in april and i feel they are waiting for my warranty to run out so they wont help me out. I bought all this because I thought ashely will be amazing but you’re better off with your local furniture places than this junk. Expensive for things that didn’t last for a year. Im paying $1900 for a bed frame and a cabinet. Both witch are broken, this place will never get a penny from this point. Waist of time and fake a** customer support.
Super staff, friendly and very helpful. Best experience ever buying furniture! Highly recommend. Will definitely go back to Ashley's whenever I need furniture for my home.
It was a pleasant visit. The sales rep. Understood what we wanted. And explained everything with detail
Great experience from sale to delivery
Project: Furnishing Guest Bedroom. We purchased all items necessary from Ashley. Our sales associate Rosealia was great! She was knowledgeable, a master of matching and coordinating colors and style. She gave freely of her time and no pressure. We could not have been happier with our experience. I would be remiss if I did not give a shout out to the delivery crew. They were punctual, took great care not to damage our purchase and home. And let no mess behind.
Patricia was really helpful and let us look arround without pressure and answering all of our questions. The schedule delivery went as planned
We drove an hour and 45 minutes on Black Friday to get to Ashley’s as the Oxnard store was the closest to our home. We had just moved and needed a living room set. Everything was supposedly 55% off so we thought we were getting a deal. Brenden helped us in store and seemed nice. However, after purchasing more and more red flags kept popping up. He told us that delivery of the coffee table and couch was included in the price. Upon looking at the receipt we realized that it was a separate $120 charge that he did not inform us about. On top of that there was an $80 assembly charge for both pieces of furniture which we did not approve. Knowing that we would rather have it delivered and assembled we let that slide. We were also told the couch would be delivered in a week and we would get the table on January 6th (he told us this date was firm not estimated because everything we wanted was in stock). The couch came without issue other than they did NOT show up in the time frame we selected. Luckily we made it work. Fast forward to the week before January 6th, we contact customer service to confirm the delivery of the table as we had not heard anything. We are now told the table is back ordered and won’t be available until the last week of February. I decided to get online to see if we could see any sort of tracking in our account and there was not even a history of purchase. Upon looking up the table I noticed that it was listed as the full price being less than what we paid on the 55% off sale. I then looked for the couch and same thing. Not only that but both are listed as in stock and if ordered now can be delivered in a week. Over the next week we are told 6 different delivery dates ranging from January 31st to March 7th. Finally we decide to call the store. Upon asking about the price difference from online. They tell us they have to inflate the price to cover their high rent prices in California… they also said it’s listed as in stock online because the online products ship from a different warehouse. and then we were told that the table is in fact back ordered and quoted a different delivery date then the first 6. We decide to wait for the delivery date the store quoted us. That day is a couple days from now. We called the store last week and they are now saying our table is “stuck on a boat somewhere and there’s nothing they can do about it.” Then we were told “we would get it in April or May if we were lucky.” We asked for a full refund which they said they could do but have not received any money back yet. On top of that they will only refund the table price but not the price we paid for assembly and delivery for it. We ended up ordering the same exact table on wayfair for full price which was the same as Ashley’s claimed “great 55% off Black Friday sale.” It has already shipped and will to be delivered in 5 days. After wasting countless hours on the phone with support, and dealing with rude customer service and failed promises, I will NEVER shop at Ashley’s again. You are horrible.
Miriam was attentive but also allowed us space to look at various options without hovering. We found the loveseat we liked online for a lower price and they price matched the product.
The people there were very nice. They were informative without being pushy about buying what I needed. Thank you Jonny and Linda in Oxnard CA.
Was looking for a chair and a half with ottoman, but due to door width constraints had to go with a recliner, as the back can be taken off to fit through a door. The salesman and manager were very patient with me and helped me find the perfect oversized power recliner, so my dog and I can relax in style. We can't wait for it to be delivered! Thank You Ashley HomeStore team members!
Salespeople were friendly and helpful.
Salespeople were friendly and knowledgeable. They were patient while we tried out different recliners and ultimately were extremely helpful when we chose a hydrolic chair for my 90 year old dad. He is quite happy with our choice. Installation was quick and installers placed it where we wanted. They also demonstrated how the chair worked so we all could figure it out. Ultimately a great experience!
Vast showroom of today's furniture styles. I found the quality good overall considering that today's furniture generally is not wood, thanks to decades of clear cutting, but is primarily engineered wood / particle board. Kudos to their display designers, who have filled the store with inviting, appealing scenes. I was looking for inspiration rather than specific pieces, yet I did find a power recliner I might have taken home. However only one of three controls worked when I sat in the model, so I couldn't really assess it. Disappointing. I hope by now the store has corrected that oversight. I live far away but shopping here is worth the drive.
Really enjoyed working with Karen, she is very helpful and efficient.
Great deal!!
Kristine was great right from the get go. We told her we were just looking and a little later she caught up with us to show us some other models of couches we had been checking out. We ended finding one we really loved all thanks to her. The store was clean and everyone was very friendly.
They stole $600 from me. They ran my card 3 times instead of just checking. Their system is slow and they took $900 right away instead of just the $300 they should have. It’s not like I need the money to pay bills and buy groceries. Then they promised they would have the money back in my account by the same time tomorrow. Which was unacceptable in the first place because I need the money NOW. Well it’s past the time and I got declined at the grocery store, why? Because Ashley still hasn’t give me my money back. I called again and they said it was going to take 3-5 business days. Seriously? They didn’t even offer anything to accommodate me in the situation. They don’t care.
Salesperson Yolanda Campos at the Oxnard, California location was really pushy and unfriendly. We saw some great deals and sadly my wife and I wish we were helped by another salesperson. The other sales people seemed to have better people skills.
5-star review for our salesperson, Brannen Greene. Mr. Greene was knowledgeable, personable, and professional. Rather than try to sell us something, he listened to us and was very helpful in directing us to just what we had in mind. He saw to every detail and answered every question. The next time we are shopping for furniture, we will return to this store and ask for Mr. Greene.
Good experience… quality product and good service from Amelia the sales rep! Very patient and helpful! Purchased Dining set and will return soon for some other needs
We had a very good experience at the Ashley store in Oxnard, CA. Our sales rep Linda was very knowledgeable, friendly and helpful, not to mention patient with a big smile as we made decisions on a large purchase for our home. She really worked with us to get a great deal. We are very happy and would definitely return to Ashley again as well as to work with Linda.
Karen has helped me every time I've gone in. She's very knowledgeable, friendly, and gives a n outstanding experience. Ask for her if you go in!!!!
Prefer Lazy Boy...sorry
LARGE selection of any furniture one might want .
Low pressure. Informative. Spent a lot of time with us.
Best furniture shopping ever! The website wouldn’t let me place my order so I went to the store. Was immediately greeted by several workers and Johnny is whom I chose to speak with. I told him why I was there, that I knew what I wanted and simply needed to order it. He knew the style I was talking about and took me to look at it in person. Was super nice, helpful and friendly to my daughter and I. Went over everything, and we got her bedroom set: bed, dresser with mirror and night stand. So perfect for my nine year old. Lol. Abel came over to help price match (got a great deal) and helped us find my daughter when she wandered off. Lol. The whole process took about 45 min. Great experience! Will be going back to get two chairs and a a lamp very soon. Love love love Ashley furniture! Thank you so much!!
If not for the help of Mr. Voss, our sales person, I would have walked out with no purchase. He showed us what we described and we purchased a very nice sofa and loveseat. Due for delivery on Tuesday 9/28.
Found exactly what we were looking for. Sam was our salesperson and he spent as much time as we felt we needed to pick the right pieces, colors and set-up.
Luck of the draw. Overpriced and pushy Never have anything in stock.
Poor customer experience. Access to customer service takes an unacceptable time frame. I was on hold for a half hour, then 50 minutes. I was disconnected. Agents themselves have been kind, but company policies are poor. I have paid for my items, that require assembly, so essentially now I will have waited nearly a month for the company to ship a box from their shelf. No ability to redirect the shipment for ability to receive it. Rather, I can cancel and restart the clock so maybe it will arrive before year's end.
I found what I was looking for but decided to look further. I ultimately ordered on the phone and the order was taken care of easily.
We had a very pleasant experience. Mark Horwitz was very thorough and knowledgeable on the items we were considering. We chose a recliner that is well suited for my mom. Thank you for your assistance and making our first experience at Ashley Homestore in Oxnard, California a memorable one.
We recently purchased a new mattress and an accent chair at Ashley’s Oxnard store. We were assisted by Chandler who was a pleasure to work with. He had a wealth of knowledge about mattresses and extremely helpful. We felt absolutely no pressure to purchase. He and his manager Abel were wonderful about offering us the best prices they were able to offer. We were even more pleasantly surprised when we were offered delivery in 2 days! Just prior to our delivery time I noticed an even lower on line price for the accent chair than what we had paid. I called Chandler to see if there was anything he could do. He called back within 30 minutes to tell me they would credit back the $125 difference! That’s what I call great service. With regard to our delivery: We were given a 4 hour window the day before. Then could track to a 1 hour window. Our furniture arrived within 10 minutes of the hour! The delivery men were also great. They were efficient and very courteous. All in all this entire purchase could have not gone better. Unless of course our mattress and chair were free. Thank you Chandler, Abel and delivery gentlemen It was a pleasure working with you
Bought expensive couches at Ashley’s 4 weeks later got flyer with Labor Day sale with the couches I purchased on sale for $600 less than what I paid, store would not do price match and said “Once it’s delivered that’s it your not able to return anything “ basically all SALES are FINAL you only are able to RETURN furniture if it hasn’t been delivered and you ONLY have 72 hrs. To call them if something is damaged upon arrival. So ask questions!!!
Great service! Great sales person! Happy with purchase and experience!
(Translated by Google) Simply excellent (Original) Simplemente excelente
Everything went fine
Good choices of furniture with reasonable pricing. The sales people following you around & the extensive check out when purchasing is very annoying. (I got lucky with a sales person who wasn't overbearing, but felt bad for some of the other customers)
Absolutely the worst customer service I have experienced. Back offices are a complete mess. Don't expect delivery on time and the back office to fix anything.
Sales person was grumpy I like the store and the furniture but they need to hire some better people.
Henry was amazing! Enjoyed every minute of our buying experience.
If you dislike putting furniture together out of a box, then this is the store for you. For a fee of $59., your purchase is delivered, assembled in your home. The store has a large selection at fair prices. So when I need new furniture, I head to Ashley's.
Our sales person was incredibly helpful and personable. And I found exactly what I was looking for and for a great price.
Over the 4th of july weekend, i went see about new furniture. Darrell was very very helpful. Got me financed, got a delivery date in a timely fashion.. Highly recommended Ashley
No pressure sale with loads of information to make my selection
From the point I ordered my couch to actually getting it was about 3 month wait, when I finally got my couch. Nothing but issues, every section of the couch makes noises, had to get one part of the couch changed out. Took about 3 visit from a tech to finally get it approved. That section only lasted about 1 month before making noise.. not worth the money,
Mark is the absolute best! He helped my family not once, but twice in the last couple years! Ashley furniture Oxnard is absolutely wonderful. Thanks for all your assistance.
Don't be fooled! Early in May I went to the store to look around as I was shopping for new furniture, mainly new living room and bunk beds for the kids. The show room is huge and has lots of beautiful furniture which is easy to fall in love with. At first sight, everyone is friendly and greets you. You are teamed with a sales person to show you around and assist you in what you are looking for. I am assuming that these sales people get commission based on their sales. My sales person was very friendly and talkative, really made me feel comfortable. I told him I was looking for bunk beds and we looked around the kids section and I picked the ones I liked. We went to look up the item online and he advised that it was not in stock so he offered to have me look online to find another bunk bed that would be available. I found one that I was okay with and we went with that... I then looked for a new sofa as well as a rug. Again, allbin while the sale is moving forward. I ended up spending over $2,000 actually it was closer to about $2,800 out the door. Mind you, the store was having a 50% off sale... but it is not necessarily 50%. The offer is quite misleading! They also sell you off with additional protection plan and mattress covers, etc... fast forward to delivery a few weeks later... delivery of my new carpet was never done. No tracking number provided, however the customer service representative stated the rug was delivered by UPS. I never received it! Ashley delivery arrived with the bunk beds and the sofa. As the delivery guys were getting the bunk beds assembled they noticed that there were parts missing and the bunk bed was not complete. There was no way they would be able to properly assemble the beds. They immediately got on the phone with with their representatives to advise them of the issue and I was then advised that they would not be able to get me another bunk bed until July.... and we were in mid May... I was not about to wait that long to get new bunk beds for my kids... now remember, I had chosen this particular bunk bed because others were not available until later dates and I needed bunk beds sooner rather than later. So now I don't have bunk beds for my kids. I eneded up keeping the mattresses and the sofa. I was advised that I would not be able to get any further assistance over the phone and I would have to go to the home store (original store where purchase was made) in order to get a replacement or changes to my purchase. This was frustrating being that I had just moved to my new place about an hour away. I finally made my was to the store in Oxnard a few weeks later. The store was busy and no one offered to help. I found the guy who sold me the furniture and told him what happened, no sorry no thing fr him, he was busy making a sale and pointed me to the customer service desk. It was very frustrating and chaotic! Worst experience by far at a furniture store. I got a refund for the items that I didn't get... however I didn't get the best outcome... I was "gifted" $200 in store credit that I could not use online and must be used on full priced items in person at the store... but... why would I ever want to purchase anything else when I had such a bad experience? I will definitely not be a returning client for sure and will NOT recommend this store. It was truly a disappointing experience and once the sale is done if something goes wrong you are not important anymore!
Great
We recently visited the Oxnard store to purchase some barstools. We opted for drop off unassembled. Prior to the purchase I specifically asked what is something is damaged or missing. The sales associate told us a claim would be opened for them to handle anything that would need to be corrected. Seemed simple enough, right? Although was a little disappointed that they would not just offer delivery and pickup being as we have made thousands of dollars in purchases from Ashley over the years. So we go ahead with the purchase go to sign paperwork for delivery and there is a section that states having to take any returns back to Colton. So I ask the sales associate what this is? Another associate interjects and says anything damaged or missing from the delivery would have to be taken to Colton. I look at the original sales associate and he just kind of agrees with the other. They basically wasted an hour of our time and definitely lost a loyal customer. We definitely will not be returning for any further new furniture needs!
A big store with lots of couches, but depending on the salesperson you get you could have a good experience or a bad experience. You get assigned a salesperson as soon as you walk thru the door, and then they proceed to follow you around the store the entire time. It's truly not great to feel hounded. We had a really bad sales rep that was making everything difficult, so we left the store and looked in 5 different furniture stores, cursing that saleswoman's name the whole time. I liked one of the couches we found at Ashley, so we ended up going back, to our relief the awful saleswoman went home, and we got to purchase it from an awesome guy.
Pretty weak. Sales dude told us 1 price, then rang us up and charged double. Also, he wouldn't acknowledge my wife and only looked/talked to me, which I thought was pretty strange
Tomagen was a blessing to us!! He made our purchases and decision so much easier..he shiwed us what we were looking for. We went in for an accent chair and we left with a sideboard, dining chairs sleeper sofa, wall mirror pillows chandelier...best deals ever..and they offer 1-2 year financing. Best place to shop for great furniture! Especially this location! Thank you Tomagen
Terrible experience. The sales man didn’t listen to what I asked for. He showed me the price and a whole dresser wasn’t on the order. Prices were over $100 more than prices on their website. Tried to get me to add the dresser onto already inflated priced furniture.
Great customer service and very helpful.
This location is amazing always a Kind and Generous staff and they truly have something for everyone in the way of furniture
Amber was very friendly..professional and patient. She ended up finding me the reclining couch I purchased. Delivery fee way too high.
Johnny was knowledgeable and friendly, not pushy, and made the decision of what to buy easy for us! We will definitely come back... and will ask for him. A great experience!
ZERO STARS....My parents just had their new bed delivered and put together today and unfortunately who ever delivered it didn’t make sure the bed was put together right, we called customer service and the soonest they can get someone to come and fix it is until the 20th, first time buying at Ashley’s furniture and the experience wasn’t as we expected, customer service didn’t really help, delivery was about 4 hours late and the bed frame wasn’t put together right, I would expect better service from this furniture store, I honestly wouldn’t recommend it to anyone.
Great experience, nice salesperson was very helpful.
Terrible will never shop here again. Sold us the wrong sofa tried to deliver anyway, delivery crew asked if we purchased the electric or manual. Why would they ask that? Dint they know what I ordered, sure they did the only answer is they tried to deliver the lesser item hoping I would take it. This company is a shame and I cant recommend anyone purchasing anything form them. I called the store and tried to speak to the manager. They said she was busy and would call us back. That was four hours ago which means that management has no intention of getting back to me. Try and call the store see how that works out for you, If you have a problem there is no one to return your call. Shady company at best my advice shop somewhere else.
Horrifying experience. Such a disappointment. Drove 30+ miles to look, they were having a sale, and we got a great price. We thought we were all good to go. We purchased a electric sofa with two recliners. Today, delivery day, we spent 4+ hours tearing down our stereo system and taking our old coach out. We were all set to get our new sofa! When the delivery got here, it was not an electric sofa but a manual! Tried to contact while the guys were here, of course, to no avail. We have tried to speak to a manager, but again, to no avail. So much for management handling issues! We did refuse the delivery, because this feels like bait and switch! I wonder how many people just take the lesser model because the delivery guys are here with something for them? Hubby is so upset, we will probably go out and spend twice as much, just because. . .but not as Ashley! Oh and by the way, my husband sells appliances, and if this happened to one of his customers, he would be on the phone IMMEDIATELY with his customer, and a satisfying resolution!
Good
Quick and super helpful service! Chandler really went above and beyond.
Upon delivery the delivery guys damaged my walls I called Adriana from the Oxnard Ashley store sent her pictures. She said she was putting in a claim haven't heard from her or Ashley furniture. Not the best customer service.
Everyone was very professional and knowledgeable.
I was met at the door by Mark who was very friendly. He directed me to the area of the store with the patio furniture I was looking for and gave me time to look around. He came over to me later to see how he could help. He answered all of my questions and was very helpful. I can’t wait to get my new patio furniture. I was very impressed with the customer service!
This store takes forever to ship the items. Each time you call they give you different date of delivery. On top of this, there is no return or exchange policy.
(Translated by Google) Very bad I bought a bedroom in November, they gave it to me until February and the worst was broken and to this day I have no answer, too annoying. (Original) Muy mala compre una recámara en noviembre, me la entregaron hasta febrero y lo peor quebrada y hasta el día de hoy no tengo respuesta, demasiado molesta.
just what I wanted what'd LONG WAIT
Pamela assisted us and answered all our questions and made our purchase of a couple of reclining power sofas and a power rocker recliner very quick and easy. Thank you and we can not wait until we receive delivery of our items.
The sales people in the store were very helpful but the way Ashley is currently running their company is a nightmare. Phone calls to the store are a series of voice menus that result in a runaround. Coupons issued by the website weren't honored for my item. I felt that I paid a premium price for poor customer service. Basically everything is handled by a central office and showrooms are just that--"showrooms."
He was very nice! Everyone else was also very attentive!
Claudette was so helpful!
Temogen Amato really is a great guy and helped me and my wife selecting great furniture for our new home. First time I had a great buying experience in Ashley Oxnard store.
Fast friendly good prices
If you like the design, I feel like they're as good a value as there is. The supply chains are disrupted so it:s taking about 3 months to get some pieces so check on availability before you fall in love.
Very bad according to that is the price to buy it in cash and in the end it's $2,700 I don't recommend it's really pricy!!!
This company is garbage! Ordered a set of couches, one did not arrive. When it did arrive a month later it has stains. Now they want to send someone to come out and verify the stains even after I sent pictures while the the driver was on site. Buy your furniture anywhere else!
Was kicked out at the door for not having a face mask. Despite a medical exemption, the five or six store associates standing around at the door asked me to leave. The irony of it all is I had litterally just came from buying a Mercedes Benz with cash and walked in here ready to purchase an expensive sectional with many other rooms still needing furnishing... Meanwhile a 30,000 sf showroom was full of associates and no customers. I'm not sure if I'll file an ADA complaint yet but I did want to inform others that they are discriminatory regarding the mask issue. Side note - this is the same store I walked into a year or two ago and was with my 12 year old daughter and my 10 year old son. The sales associate approached me and asked if my *wife* and I were out shopping for our son... it was extremely awkward and inappropriate. I don't plan to ever return here.
I’ve had THE WORST experience with this company. We purchased a dresser and bench not through your financing but out right cash. Delivery is where it went the worst, they give you a window from 11-3, called right before 3 to let us know they were running behind. New window from 5-7 didn’t show up until almost 8pm, when purchasing the product we were informed that they would assemble the furniture where we wanted it. Perfect, we live in apartments and having them install and paying for it was a go for us! They come to deliver the furniture, leave a 9 drawer dresser in the middle of the living room stating that they can’t put the dresser upstairs because if they hit the walls it comes out of their paycheck, and then place the bench box in our room. We arrived home to find a box in the room and unable to take the dresser upstairs... We’ve been waiting with a dresser in the middle of the living room for 5 days now. They sent out an installer to them inform us that we can’t disassemble the dressers and there isn’t anything they can do, but leave the dresser and we need to call and let them know we want a refund and them to pick up the dresser. Now we’re told the case has been denied because someone signed for it. How unprofessional and quite frankly scandalous of this company to take peoples money and leave them diss satisfied. I will never shop at Ashley’s or even recommend anyone to go there.
I’m a long time customer sadly after this purchase I will never be back. MD was our sales person I knew I wanted a sectional, grey, with a sleeper and the chaise needed to be on the right. They were having a 50% sale he showed me options that fit what I was looking for. I asked for the price of the one I liked best and he wrote down the order on a worksheet he even drew the sectional with chaise sticking out on the right. I was so excited for my new couch, we prepared the night before delivery by getting rid of our existing furniture. Delivery day they were on time however after they unwrapped it I quickly noticed the piece was set up for a left side chaise I told the guy and he said I would have to work it out with the store (it’s 8:30 store doesn’t open till 11). He wants our signature and my boyfriend tells him he shouldn’t leave it. He insisted meanwhile only half the couch is there I asked if he was done he said yes. He didn’t have details on the rest of the delivery. My first call was to customer service who opened a ticket and (verbatim) told me I was tricked by the driver to accept the half couch. I’m mortified. I next was in touch with MD our sales guy. He asked me to text him a pic of the invoice and he would look into it. He told me the rest was pending delivery, I wanted to know about the piece being on the wrong side. He said he would work with his manager and get back to me. I heard very little from him over the next few days. My anxiety it threw the roof so I call the store two days later to find that i apparently only was sold half a couch and they were pending approval to have the couch picked up but if I wanted the rest of the sectional I would be charged more mind you they were running a 50% off sale... Advertised price was1449.99 and we were charged $725 for the sofa which we paid in full maybe a case of bait and switch? I feel completely taken advantage of and left with no resolve and half a sectional this is probably the worst purchasing experience of my life I wish this on no one. I was really trying to be civil and work this out with the store but we have gotten no where. So do yourself a favor and shop somewhere else!
(Translated by Google) These sellers do not try to help otherwise they advise you not to take credit (Original) Estos venderores no tratan de alludar de lo contrario te aconsejan no agarrar credito
Zero stars if it would be possible.This is horrible! We have attempted to order a bedroom set over the period of 3 months, and through 2 different Ashley stores. Terrible customer service while at both stores- only out to make a sale, not truly caring about the customer satisfaction. Continually asked if delivery would be available to our area, as it was a new home development and were repeatedly told this was not an issue. The fist attempt of delivery (a month later) sent our order out of state. When confronted about their mistake, only offered to take off $250 (delivery fee) on an order that was 2 thousand dollars. Then, second delivery day comes, and they are unable to locate. Trying to speak to the store manager is useless (unless you are there in person). This has been the worst customer service experience I have had with furniture or otherwise. Save time and money and shop elsewhere.
On Nov 1, 2020 I purchased furniture at the Ashley Home Store in Oxnard, CA. FYI. Todd Wanek is the CEO of Ashley Furniture located at 1 Ashley Way, Arcadia, WI. The furniture was delivered on Jan 18, 2021. I also paid for the Premium Delivery option, which means, they deliver, bring it into my home, and setup the furniture. The delivery crew showed up at 9:00 am. - took everything out of the truck and put it in my house and left. It was a very quick delivery! Immediately, after they left, I inspected the furniture and observed many defects, listed below but not limited to: 1. End table is damaged. Top corner is chipped off and looks like a failed attempt to cover it up with a marking pen. 2. Coffee table top was not finished properly and has swirl marks in it. Also there are heavy white streaks all over the top and sides. I guess it’s supposed to look like stressed furniture but it just looks bad and hastily finished. It’s a mess! 3. One large chair has a crooked leg and there is white paint slopped all over the bottom, wooden parts. 4. The other large chair has a crooked leg on it. By 11am, I was in the store complaining to Abraham Aparicio, the store manager and also cancelling the last end table that wasn’t delivered. They took that end table off my bill but refused to acknowledge a replacement of the damaged furniture even though the furniture was broken, shoddy and has crooked legs, etc. It looked like “B” stock merchandise, not new. The manager told me they will only REPAIR the furniture, not replace it. What? I didn’t pay good money for furniture to be repaired, refinished etc. - IN MY HOME! What a disaster that would be, just waiting to happen. Since Todd Wanek and Ashley Home Furnishings breached my Sales Contract and fraudulently took advantage of us, I requested a full refund and disputed the charges to my Credit Card. I reviewed the store on Google, wrote complaints to the BBB locally plus the BBB in Wisconsin, where their main headquarters are located. After they received my BBB complaints, Ashley wrote to my CC Company and said they were going to pick up the furniture and issue a refund. I was never contacted by Ashley furniture other than to schedule the furniture getting picked up. April 30, 2021. The refund to my credit card has been completed and Ashley has their junk furniture back in their warehouse. This matter is now resolved.
BUYER BEWARE! They might not get your purchase to you and blame it on damage, or cancel your order altogether, saying they talked with someone (they didn't). We have been waiting for four months now for a bench that we purchased to have in front of the house for Christmas. Several phone call and several visits later, we are STILL waiting. There is something wrong with their process. If they don't fix it fast, they will have more posts like this. Make sure they give you some type of guarantee of delivery, or pick it up yourself. I will be taking my future business elsewhere.
(Translated by Google) The prices and promotions they have are good, but the delivery times are very long. And then they fail to meet the promised delivery date. The truth is very little desire to buy again in this store 👎👎 (Original) Los precios y promociones que tienen son buenos, pero los plazos para entrega son muy largos. Y luego no cumplen con la fecha de entrega prometida. La verdad muy pocas ganas de volver a comprar en esta tienda 👎👎
Purchase a bed set from this place and since May of 2020 and got to say since then bed has not been working correctly they have came out three times to fix in addition to that we requested a replacement we had an address on file we had to change it and so many problems because of this company got to save super disappointed in the customer service super disappointed in the amount of time that I've waited still to this day I do not have a replacement of the bed and it's really really discouraging and I highly don't encourage anyone to buy anything from these company because of their lack of customer service lack of customer focus and their inability to make it right with the guess. The service I received from this company is awful they cannot resolve any issue thus far literally it's been almost a year and I still don't have my bed set fixed
I've never actually liked shopping here. Always felt like I was being pushed into something I wasn't quite sold on. I walked in to just verify why I would by elsewhere. However today was different, Johnny A. really helped me out. He cared about the details and he helped me make a decision instead of a purchase. In turn I was able to find what I needed and he helped all the way. I'm happy that this was my 1st purchase at Ashley's.
Ashley Furniture is flat out lying to their customers about delivery times. I was told up front that it would take 1 month to deliver my new couch. 5 days before the delivery date they called to tell me the couch would be delayed another month. Then 1 week later they called again and said that it would now be about 1 more month and that they didn't have an exact date but would email me when all the sections of the couch came in. While on hold I listened to the commercial they play saying the process should be fun, exciting and simple. Not one of those words has described my experience with Ashleys. They also explain that their employees are their most important assets. Last time I checked the employees don't pay their own salary... its the customer and the customer should be the most important asset. Ashley needs to reevaluate how they mislead customers and the challenges they are facing with finding enough stock to supply the customers.
I have been going to Ashley's for my home needs for quite sometime now but the last couple times the customer service has been lacking. The over all selection and pieces are great, and they typically have great deals too. My husband and I were looking for a dining set. They have these deals for a 5pc dining set (899) or 14 pc set. (1299) We asked Breana about prices and first she said it was set price, but then would mention a 40% deal and would give us a different and more cheaper price? So obviously we thought what she was referring to was the cheaper prices cause why else would she tell us that price? (She said it would be around 600 for the 5pc set) ok cool. So we are about to be rung up and it came out to be 1200 like woah woah woah, hold on where is that number coming from??? She then condescendingly asks what we don't understand and kept pressuring us on what to do. I get it, changing our minds can be annoying but no need to be rude, especially when I don't know, you said it would be 600 and now it jumped to 1200??? Even the manager said the dining sets were 40% off so its like??? Do the associates even know their own deals or prices? It is just really frustrating because if the 40% is referring to a SINGLE ITEM (let's say for example, just the table, not the set) THEN SPECIFY THAT CLEARLY. After she kept pressuring us, we declined all together cause at this point it seemed way too sketchy and she had the audacity to sputter out, "haha oh my God, ok its fine..." visibly annoyed. I get you want commission, but no need to be rude, we only asked for prices, not your help all together. Also they barely wear their masks right in the store, it goes over the nose.
The store lies to you about product availability to make a sale. The associates make numerous mistakes on your order and do not help you to fix the issue. They are more concerned with going over hours than their customer's wellbeing. Do not buy from this store.
Ask for Chandler, Sam, or Able. The best Ashley's furniture store I have ever been in, hands down. I have never had bad service at an Ashley's, but these guys really went above and beyond for me. My wife bought a dining room table set. I have a Suburban, so in order to get the table, we had to take the legs off. It is not the employees job to take apart the furniture, but these guys helped me out. We're new to the area and don't know anyone. So this meant a lot to me cause it's not their job but they helped anyways. And they refused my tip lol... Hats off to those guys.
If i could give 0 stars I would. I bought furniture in October with a date of receiving product in December (2 months for a small night stand). Now they are saying it’s going to be another couple months after I call to follow up. They are quick to take the money but it’s taking 5 months to get the product saying it’s because of covid, however other big corporations selling furniture are not giving that excuse.
Horrible service and customer service with no end in sight! We purchased our couch on July 17th, paid CASH. 3/4 of the way into finalizing sale, we are told it will take 2 months to receive couch due to COVID, no problem 👍.... September we receive a text that the couch will be delivered on the upcoming Saturday, we responded to the text, YES. We take off work the day of schedule delivery and NOTHING, no couch, no text, no phone call.....we call them on the next business day and are told, “ sorry for the inconvenience” your couch will arrive mid October. Mid October the wrong couch is delivered, the wrong couch!!! The next business day we go to Ashley’s, we are told they will notify the manager and it will take 5 days for manager approval.... It is November 18 and nothing, we are told by Ashley’s that they are waiting for manager approval. We call, we go in speak face to face, and we are told, Waiting for manager approval, I ask where is the manager, they respond, “ he is not here at the moment” We paid CASH for our couch 4 MONTHS ago, and we are still waiting with no end in sight...... All we want is the couch we paid for and some type of response!!! We paid approximately $2000. 00 cash.... Something doesn’t seem right!!! A. Walters
tried contacting them about my delivery that was supposed to arrive a week ago and I’ve been on mfck hold for 50 minutes super bad customer service don’t give them your business I regret it..
Ordered my furniture 4 weeks ago and set up today to have it ALL delivered (bedroom set and dining table with chairs). I was just notified by the driver that they don't have my dining table BUT they have the chairs. Great. I have chairs to sit on but no table. I called the store and they can't tell me when it will be delivered. What a crock!! At no point did someone call us to tell us it's back ordered. Now I have to set aside another 4 hour window to wait for my table, whenever that is. Super not happy already
Definitely going to get our furniture from here! Johnny Alejo helped us out SO MUCH! Anytime I had a question, he had the answer! 100% going to come back here!
BUYER BEWARE!!! First this store sold me a couch that wasn’t delivered after over 2 months. Then when I tried to cancel, they wouldn’t assist me over the phone, and made me go back to the store. At this point I had been waiting over 2 months and didn’t have a couch so I was talked into looking for other couches, that may be available sooner. I found a counch in the clearance section and it looked like it was in descent shape. I assumed it was a floor model, but not severely damaged. The sold me a broken couch and refused to help me return it after I discovered the damage about 7 days later. Over the last month or 2 I’ve been trying to fix this situation with no support from the store, or Ashley’s furniture corporate. They screwed me over big time, and I didn’t lift a finger to fix it. I will personally never shop with any Ashley’s Furniture store ever again and I will be telling everyone I know to avoid this store.
Awful service by the delivery crew half of our order wasn’t delivered, when we questioned the missing pieces we were told they were on back order and that we had to accept delivery and had to call for further details of our missing pieces. Our sales person Amber Williams guaranteed quality service and she provided us with her number to call if we had any questions. We still haven’t heard back from her. When we called about our missing order we were told we had to wait for the truck to return and for them to speak to the delivery crew to confirm that our order was missing. Upon looking at our furniture that was delivered we realized that some parts on our table did not work. When we called about this issue we were told that the soonest we could have a technician come to the house to fix the problem was January 2021. I would NOT recommend this service to anyone poor quality furniture horrible customer service and shady lying sales rep. I would have gladly spent more money else where to avoid these issues. Never shopping at Ashley furniture again.
Prices are too high there's always 50% off and that's still too much. Salespeople are like stalkers. I prefer to shop solo and let someone know if I need help.
Great selection! The customer service representative, Kathy, was amazing! So helpful and informative. We are purchasing our living AND bedroom set from here!
Arthur was hilarious, great salesman! We bought lots of furniture!😊 We will be back again.
Ordered our couches on the beginning of August and it is now October and we have not received them they keep getting pushed for back order and I keep trying to call customer service and they take 20 min to answer to only tell me they will call back. Which they never do. Worst experience ever save your money and time and go elsewhere
Great selection! Great prices!
We had externally bad experience with those Guys . We cancelled one item from our large order a day after we ordered it. They never gave us the money back . We Called the store and customer service Multiple times and got no answers. We got some of this shipment finally And it had The wrong items , and two broken side tables . A month later we are still waiting for the $1000 they suppose To give us back . I have never had such a bad customer service .
Just one thing I’d like to give them as a head up. Sales people ( Linda) please chill and let the customers look around by THEMSELVES y’all be making us feel pressure to purchase when you don’t even know if we can afford it. Our quick visit ended up being a few hours (2hrs and a half) because of the pressure to buy and us going into a purchase that we just couldn’t afford (payment wise). Thank to Linda attaching herself to us we wasted her time and our own. In the end she gave us an attitude because we took that many hours of her time and didn’t buy. Although from the beginning we told her we came to look around (emphasize in look). I guess my mistake was that I should told her to just leave us be and we will get back to her if we wanted something.
We had the best experience ever shopping with Breanna (Bre)!!!! She was remarkable!!!! She's the greatest most fantastic lady we've ever bought furniture or anything else from in our lives!!!! She made us feel soooo very special!!!! We'll be back whenever we need more furniture!!!! Thank you Bre!!!! Sincerely, Debbie de los Reyes Elbow pump!!!!
Our experience in the store originally was top notch but it all went downhill from there. Never in my life have I been treated SO poorly by a business. Our couch was broken by the delivery drivers jamming it through our door & although we reported it immediately here we are almost two months later still getting the total run around. We have been hung up on by customer service numerous times, we have been told contradictory information numerous times. The technician came out and assured us we would get a replacement and apologized but then later customer service had no record of that. We went to the local store and we're blown off completely twice. We just want a couch that isn't broken like we paid for and maybe to get treated like a valued customer with some respect but to date neither have happened. We spent alot of money at this store on multiple rooms and basically got a junky broken piece of garbage couch in our living room that makes cracking sounds and shakes anytime it is sat on & it is brand new. Stay far away from this store because they do not back what they sell and will charm you at first until they get your money.
NORMALLY I'M NOT ONE TO POST BAD REVIEWS IF YOU LOOK AT MY REVIEWS THEY ARE 99% SATISFACTION REVIEWS IM A FIRM BELIEVER THAT IF A PLACE DOES EXCEPTIONAL WORK THEY DESERVE RECOGNITION UNFORTUNATELY THAT IS NOT THE CASE TODAY. I ORDERED SOME FURNITURE BACK IN THE FIRST WEEK OF JULY ($12,000 WORTH) HERE WE ARE MID SEPTEMBER AND STILL HAVEN'T RECEIVED MY FULL ORDER MY FIRST DELIVERY DATE WAS THE MIDDLE OF AUGUST AND ITS BEEN 2 CONFIRMATION DELIVERIES THEY'VE SCHEDULED SINCE THEN WHERE I TAKE OFF HALF A DAY FROM WORK TO RECEIVE MY ORDER ONLY TO FIND OUT IT STILL WASN'T READY. TO TOP IT OFF THEY GIVE ME A TIME FRAME AND DON'T EVEN CALL TO TELL ME ITS NOT ON THE TRUCK AFTER ALL ... I JUST CANCELLED ONE OF THE ITEMS THE SECOND IS DUE TODAY WHERE IF I DON'T RECEIVE IT I WILL CANCEL THAT ONE AS WELL AND RETURN EVERYTHING ELSE. THIS IS PATHETIC NEVER HAD I BEEN SO DISAPPOINTED TO WHERE I HAD TO WRITE A HORRIBLE REVIEW. NEVER AGAIN WILL I SHOP HERE NOR RECOMMEND ANYONE TO DO SO.
As soon as me & my husband walked through the door we were greeted by John Alejo ( sales associate at the Oxnard, Ca store) received exceptional customer service by John. Very kind, patient, knowledgeable, and friendly. He is a asset to the Ashley company.
Rosalia was super helpful and patient, yet also knew when to let us look and talk alone. Great financing too!
They seem to care only about the sale, they took 2 months to issue me a credit for a return and the 4 times I visited them during this negative experience, there were other customers there complaining about delivery issues. Its unfortunate because when I first purchased from them 6 years ago I had a great experience but something drastically changed for the worst. I likely won't be purchasing from them any longer.
This was my first time ever going to a home furniture and was quickly reminded why I usually like to look elsewhere. I was given a price for a couch and I bought it, called the next day and told they made an error and tried to lure me back to the store to “add” another piece (which would result in adding over $400). They were unwilling to work it out and customer service was terrible. They texted me only throughout the whole time despite me telling them to call me, to which they said they were busy with customers.... ummmmm... what am I?... Anyways, great people, but they need some serious help on the professional side.
After checking the shipping address like 3 different times in the store, they still got the delivery address wrong. The employee was moving the pin around on the map, even after giving him the address. 1 job people.
If I could give this particular store zero stars I would. I do understand that’s not how review scales work. My fiancé and I purchased a coffee table from this store and it was delayed by almost 6 weeks due to COVID - which is totally and completely understandable. However, when the table did arrive, not all the pieces were there, so they couldn’t put the table together. Also the delivery drivers did not speak English and my Spanish wasn’t good enough to figure out what the issue was originally. So we call the store and they send us in every different direction - they told us to call the number on the site. Which tells you in you bought something in store to call the store which we did and they told us to call them. (Lol) So almost three weeks after the table arrived they ship us the remaining pieces but don’t schedule someone to come back to assemble the table. At this point we are so beyond upset because no one at the store is being helpful or communicative. So we ask the to process a return and come pick up the table. They agree and tell us they processed the return. They didn’t and they never schedule someone to come pick up the table. So I call the store again and no one has any information on our case and can’t help me. So now We are stuck with a coffee table that is not fully functional. I will be filing a complaint with the BBB.
After several times to the store, with mixed outcomes, I was happy to finally have Amber help us find our perfect sectional. She made things easy and was attentive, but not overbearing! The manager Lee, was also friendly and always happy to help us. Thank you Amber and Lee!
I am a returning customer because of Tony Salas. He is great to work with, knows his product and is very personable. I'll be back.
Bad customer service & The manager Soheil was unfriendly!!! We had problem with the furniture from the time that we bought it, the technician couldn’t fix it.the manager in the customer service that we called was really rude and didn’t take responsibility. Don’t bye the furniture from them. Horrible experience!
I've been buying my furniture from Ashley for quote a while and I received nothing but best customer services. Any sale associate members that I encounter give me great services, explain the deals and respectful of my choices. Not pushing sales but accommodate our needs.
Great deals and friendly employees
Breanna Mompean has a thorough knowledge of her product and how every system works from ordering stock to finance to delivery and, thank heavens, company computer software. All if this made shopping at Ashley Furniture painless. Best of all, she didn't follow us all over the store with annoying interjections. Always within view, we knew where Breanna was to answer questions, allowing us to experience a dignified shopping experience. We'll be back!
So happy with my purchase at Ashley’s and the amazing service I received. I had the best, most patient, sincere and attentive sales person ever! If you ever need to purchase furniture, please see Tony at Ashley’s in Oxnard.
I purchased a clock in June which arrived dented and damaged. I returned it to the store we purchased it at (Oxnard) and we were told all returns required approval before we get replacement shipped or a refund. We waited and waited and waited. Called to find out the status 4x now and we get the runaround, transfer from here to there and everywhere. After spending multiple hours on the phone, I get to a live person who can’t tell me anything so they connect me to the service survey which in turn, ends the call! Its been 2 months now and I still don’t have a resolution to this issue. I can tell you, I WOULD NOT RECOMMEND ASHLEY FURNITURE FOR ANY PURCHASE! I believe They are scam artists!
Great experience and happy to support a local salesperson so they can earn the commission instead of buying online.
LOTS to look at here. Almost too much. They cover every square inch of space with decorations and anything else they can to make it look home-ish. The pricing is a little confusing when it comes to their discounts. Would be easier if they just put the price you would pay but they don't. Overall they have a good selection, but I wasn't impressed with the layout of everything. I want to see the actual furniture. Not all the junk decorating it.
Henry helped us today and was amazing! Very patient and informative. We will definitely go out back and ask for Henry.
First time at ashley's and I loved it very nice and organized also lots of selections of everything in there and the prices are reasonable I bought my sons bedroom set after looking for 1 month he loved it there I recommend it if your looking for furniture
Great customer service and great prices.
Johnny was great to work with. Love the table and buffet. Makes our dining room look awesome!
Highly recommend Sales Person Mark Horwitz Mon. Thurs. Fri. Sat. And Sun. Awesome person 100 💯 % Biligual English / Spanish, very helpful and immediately knows what you are looking for and directs you to the appropriate Dept. respectful most important Excellent Customer Service. I highly Recommend Ashley Furniture 😉
Bobby T was very nice and helped us with the selection of our dinning set purchase. Thank you very much for your help
Clean store with a good selection of products in different price ranges. Some very cute items, too! Love our new dresser! Good customer service. The gentleman that helped us with our purchase was very helpful and friendly.
Ashley hires out another company to do their deliveries. The people that they hire don't care if they ding your product. be very careful. I would request to have Ashley to deliver your furniture.
Sales person had rude comments had question on sales and deals in store and was mislead would not recommend you follow through with purchase with out making sure the deals your there for and question you have are fully answered and applied
My husband Jeff and I were in today and worked with Breanna. We just wanted to express how happy we were with the service and attention that she gave to us. She made it so easy! She was an absolute joy to work with and made buying our set a great experience. We LOVE it, it was exactly what we were looking for! Thanks Brianna🙂 Deirdre and Jeff Strayer
Mark was very helpful in finding what I needed for my price range and also it’s nice to have so many different options when looking at furniture
The sales person was great! Never felt pressured. He was there to answer all my questions and was very patient.
The customer service I've encountered with this company is by far the worst I've experienced. No contact was attempted to inform me that my shipment changed to 3 weeks later than expected. When I tried calling, the wait time to speak to someone exceeded 1.5 hours to no avail. When someone from customer service finally picked up, the lady tried lieing by stating an attempt was made a week prior but oddly enough, no record shows this phone call was received nor was there a voicemail.
Furniture shopping is never an easy thing, os tedious and seems to take forever to find what you need and want and in the budget you have etc then on top of that is hard to find a place where you feel comfortable shopping without being tailed by a sales person pushing you or even pressuring you to buy most of the times what you not even looking for or what you need. However for us this was not the case, we recently moved to our own place and we needed pretty much our whole household furniture but had not found the right place to get it old, we walked into Ashley to look at a dresser for one of our kids were immediately greeted at the door by Breanna who happened to also be the sales person who would assist us that day, I told her it was our kid who was looking for a specific dresser and she immediately addressed my teenager and asked her 'alright what are you looking for?' My teenager told her what she was looking for Breanna then took us around the showroom showing us exactly what my kid niece wanted, while looking at the dressers I noticed around the store they had pretty good sales prices on full furniture sets for living rooms and dining rooms so I then asked Breanna to show me some of those explained to her we have two kids and dogs and cats and we need living rooms set that would fit for it, she showed me patiently and never tried to show me aside from what I was looking or asking, then I mentioned by the way I am also needing a low profile bed because of my toddler and again told her specifics of what I was looking and she took me and showed me only and exactly what fit what I was asking and didn't walked through the showroom trying to show me other beds that she thought I should buy like other sales persons had tried, long story short she spent a good hour or so that day with me at the end I told her well thank you Breanna I will get with my sister as we roommate and we are buying this together then we'll come back she was super nice about it gave me her business card and said no problem honey text when u decide to come in so I can be expecting you and give you girls all the attention you need. Well we went 2 days later and she sure gave us the attention and time we needed, she showed my sister around explained every she had explained to be before just as patiently she even got our kids snacks from the vending machine while we we decided what we were gonna end up chosing, at the end we walked out with a full living room set, dinning room set, the dresser for my niece and the perfect bed set I was needing and had looked around for and it all fit in our budget as she worked with us incredibly. Honestly I can say enough how amazing this experience was, so if you ever walk into the Ashley store location on rose Ave in Camarillo do yourself a favor and ask for Breanna she will help you and sale you what you need and look for without feeling push into buying something else she was increíble! We cannot wait for our furniture to be delivered 🥰
Great! High quality of service! Great Personal care and attention. Will highly recommend to friends and acquaintances!
The person that helped me was incredibly helpful and informative. His name is Art Barron, and I would recommend him to all my family and friends.
Darla was amazing and worked so hard to find what I wanted. She was very patient and extremely professional!
Tried calling delivery division 4 Times!! I was transferred to just be hung up on! I will take my business elsewhere this is horrible customer service and a poor representation of professional treatment of a customer
Found what we wanted, everyone was very friendly, price to value was great. social distancing was well enforced
Expensive
Abel was great and answered every question I had. If you’re looking for a salesperson who’s attentive, funny, and knows every product in that store; Able is your man. He even changed my delivery date for me after a last-second request on my part. I plan on coming back solely based on his performance
$2000 Sofa with warranty bought here in 2018. The upholstery was torn inside the couch and it needed a repair. The technician replaced the upholstery but also replaced the foam insert with the wrong size. Now one seat of the couch has a perfect square divot with a spring that pokes. They will not fix it again even though Ashley damaged it with the faulty repair. Never Go Here!
WILL NEVER BUY FROM ASHLEY AGAIN. Bought a wide recliner in December 2019. In April 2020, I noticed the right side of the chair was sagging almost 2 inches . They sent a tech and he ordered a new cushion. It was replaced and the issue is the same. They sent another tech and he told me there is a problem, but cannot be fixed . They will not replace the chair as they say it is normal wear and tear. Really, not after only four months. DO NOT BUY FURNITURE FROM ASHLEY THE QUALITY AND CUSTOMER SERVICE IS JUNK !
Good service
I spent so much money on multiple furniture items online. The bed was delivered a couple of weeks ago but had missing items. I have been trying to get a hold of a service representative for several weeks and can't get a hold of anyone. I've called, emailed, used the automated system on their website, and messaged them on their social media. Someone has to be working, right?? They have a quality product with the worst service. At this point I would rather spend my money at Amazon.
We bought 2 sets of living room furniture and a sofa bed,after 3 months one of the livingroom sets the fabric is pealing, and breaking already a hole now, the insurance we also buy its says they don't cover this and just happend for used, Ashley wants us to buy a special tool for us to cut the ends, even do if we do its going to break even more. We expend a lot of money we want to be able to sit on our sofas not thinking that the material can just break for the normal used, this company Sucks, DONT buy from them, they dont take care of their costumers!!!!
My saleswoman Breanna was very nice and helpful. It was a great experience. They have such a great selection and great pricing. I purchased furniture for my new house on memorial day weekend so i got everything at 50% off!!! I couldn't believe it. I got a king sized stunning extra tall bed frame for $500!! One of the managers even gave my daughter a $25 gift card for being such a good girl in the store!!! She lived being able to pick out and "buy" her own items. The delivery guys were prompt, courteous and fast. I had a window of 10am-2:00pm and they were done by 10:30am. We will definitely be back.
Pressure selling and just overall shady business practices. Ended up ordering a couch from them online, the feet to the couch never came, every time we can to say send us the feet, they send one foot! And each time it takes 2 additional weeks to receive the one foot.... We're at 6 weeks and still can't use the couch
They were very helpful showing me all I wAs looking for but when it came to paying I had to come back twice instead of being able to purchase an extra piece I knew I wanted and had already discussed with the sales women I wanted to pay by c/c by phone and schedule the delivery via phone because I live about an hour away they would not do it even after using same c/c to order over $3000.00 worth of furniture the day before. So if I wanted that piece I had to take the hour drive each way to get it. So did not give 5 stars because of this.
Rose helped us out today, she was professional, helpful, patient & friendly. We were able to find our living room set, dining room set & bedroom. It was easy, fast & we didn't feel pressure to purchase.
Stephanie was incredibly kind and helpful and has helped my wife and I on multiple occasions to find the perfect furniture for us. When you get there ask for Stephanie!
Very little pressure, but the person who greeted me at the door was later available to talk. She knew about everything that was in the store without even looking at it—colors, sizes, etc. Impressive! Stephanie clearly enjoys her job. But everyone there was helpful and friendly. Because she knew what my 2nd choice was, and she knew that elsewhere in the store it was a different color, despite the fact that it was more expensive than my first choice it was my new first choice. She explained delivery costs, whom to call if there were issues, etc. I felt like a very important customer, all while spending less than $400.
My experience at Ashley Furniture was amazing. My rep LINDA NEATHERY was amazing! Her attention to detail is second to none. She has incredible patience and offers great ideas. My experience couldn’t have been better. Ask for Linda and her friendly professionalism will amaze you
I love my sales person he knows who he is thank you !!!!!!
We bought a bed set from here. They delivered us a headboard with broken screw coming out. Now we have to wait one more week for inspection.
Too pushing sales people! All we wanted to do was look around first, then if we had questions we would look for someone. I rather shop at Bob's Furniture, Shannon was great.
AMAZING showroom and incredible prices! Should have gone years ago.
What a great place to shop for furniture, home accessories and mattresses! Friendly service awesome selection and quick delivery! Financing available with 0% interest up to 72months! Ashley Home store is the place to be.
Everyone was extremely helpful and and made the whole process very easy
Sales lady sheila was very good took her time worked a very good deal very happy
Great deals
I always receive top notch customer service. Darla is So helpful, and amazing at her job. I’m always impressed with the quality of their furniture, too.
Amber helped me the perfect recliner chair and love seat
Great experience! I got an amazing deal!!
Very helpful and personable. Love their selection.
The furniture was amazing. We bought a sectional sofa and a very nice dinning table. Thanks Darla.
Rosalia made my sales experience smooth while she was very patient, courteous and professional. She made sure I got the best deal and hope the delivery of my merchandise goes as smoothly.
Michael was very friendly and informative, give him a raise!
Quick service, got exactly what we wanted and needed.
We felt we got top notch service and good value from Mark at the Oxnard Ashley Furniture store. He was very knowledgeable and helpful and got us the best possible deal. We are excited about our new furniture!
Associate was knowledgeable and gave us a great experience. Not quite as expensive as we originally thought they do a good job working within your needs and budget. Our associate was Henry, we'll definitely be back if we need anything else for the house.
Very pleasant salespeople to work with, not aggressive at all. After scouting out over eight major furniture stores and comparing price/quality, Ashley provided great quality at a very reasonable price
Got scammed Lied to and Over charged Run from this place
Mike was an awesome associate. Took his time showing us around & was very patient & kind to both me & my father. The manager & staff were equally kind & helpful. We bought a sofa & loveseat that arrived the same week of purchase. Would highly recommend shopping here. Will definitely be coming back in the near future.
Good Customer service
We always have an amazing experience at Ashley’s Furniture! Great customer service from Johnny and the Manager Bob! We will definitely be back for our next room upgrade! :-)
I did a lot of research on what pieces of furniture I wanted before I contacted the store. From the moment I met her over the phone, Darla was awesome! She let me know that she would take care of me and get me the best possible price on the furniture I want to buy. I purchased a full set of living room furniture and master bedroom furniture. She was awesome at helping me determine which end tables to buy to match the sofas that I had chosen. She really went the extra mile and made my experience with Ashley furniture terrific. Thank you Ashley furniture and thank you Darla!
The team at Ashley was friendly and knowledgeable. They helped us find exactly what we were looking for and gave us great prices.
Chad was very helpful and professional. He provided clear details about the furniture I was interested in purchasing. He explained differences between styles and features. Definitely he knows the product, is costumer service oriented and he Ena gages the client. Excellent service. It was one stop shopping for me!
Sales reps horribly aggressive. I will return to the canyon country store.
The customer service was great. Not too pushy. Helped us find exactly what we were looking for. Gave us a great discount too!
Great costumer service.
Abel was fantastic. Really knows his stuff and willing to work within our budget.
Very professional and friendly staff. Awesome prices. Store Manager “Sohail” was very helpful. He got us the best deal ever. We bought living room furniture and dinning room set. He gave us “deal of the century”. I will recommend everyone to go this store if you want to get a good deal. Five Stars *****
Great customer service and friendly and helpful they went above and beyond to save us money to . Thank you so much we appreciate it. Best Ashley store we ever been to.
Best sales man goes to Chad Mcelheny best costumer help couldn’t be happier with my furniture and sale
Pricey but quality furniture, staff turnover is truly concerning. Quickest delivery in town with professionalism from the customer service, scheduling, and the delivery guys smile and arrange everything per your request. The sofa is so comfortable that everyone wants to know who's the manufacturer and where did I purchase this incredible sofa. Thanks Ashley home store.
We loved working with Linda! She was super patient, listened to what we wanted and respected our budget! We will definitely go back and buy future furniture from here and we will definitely ask ask for Linda again!!!
Both Carlos (salesman) and Sohel (manager) were extremely professional and courteous to work with. This was the best furniture buying experience I have ever been through. I will be back and recommend everyone to go see these two gentlemen! Thank you again.
We met a GREAT salesman named Johnny a few months ago and went back to him when our daughter want to buy a new bedroom. She got her bedroom set with everything she saw. Johnny gave her a GREAT deal and we are moving right now but, I will be back to get a living room set once we get settled.
ABEL IS AWESOME! Such a great experience shopping for a couch. Abel immediately asked us what we were shopping for and got an idea of what we wanted, then he literally walked us around to every single option he had available! Abel was not overbearing with sales, but rather respected our price range and needs. After showing us all our options, Abel respectfully gave us time to decide on our purchase. Abel made our shopping experience smooth and easy and had a great sense of humor too! We will definitely be returning to Ashley’s in the future and will recommend Abel to All our friends! Thank you!
WARNING!!! Do not buy from the Oxanrd store. Horrible customer service, delivery dates change multiple times. MANAGER Sohel, horrible, does not respect customers. You will be the blame for items being late eventhough Sohel commits to delivery dates. Do not agree to partial deliveries, you will have no say on when other items will arrive, your out of luck and you will not get your money back. In my case I waited for 3 week for items to be deliver and only one item got delivered, Sohel asked me to wait another 1.5 weeks. Shop somewhere else, stay away from Sohel and Ashley furniture.
Benny was a great help in down selecting our living room set. Ashley has lots of furniture to choose from and offers complete sets you can mix and match. Great furniture and great people at the Ashley in Oxnard California.
I went into Ashleys Homestore to look for couches, i found the ones i was looking for and made a purchase with Carlos Torres who by the ways was really nice, patient and helpful. The couches were delivered about four days after purchase, but as soon as they were installed i had an issue with them. I went into the store to speak to the manager Sohel Rana to get my issue resolved, he was super helpful as well, really nice customer service and best thing of all, my problem was solved, i was so happy with the treatment that i walked out of there with a new purchase of a bed frame and two side tables. I had a really good experience and I highly recommend anyone who needs furniture to shop here. Att:francis
Great.furniture and good prices
The salesman was great
This place is like walking into a used car sales lot. Stalked and leached from stepping a foot in the door. Poor business practices by paying their employees by commission.
They are good help the boss gave me a free 5 year protection plan and $50 off my bed set
Great staff Able worked to provide us with a great deal on our purchases.
Tony, my sales person was very informative, accommodating, and personable. I was impressed with his willingness to go the extra mile to show me different combinations of style to match my already purchased living room set from Ashley’s furniture store. Very satisfied with quality furniture and service. Teresa Biange Villeda
We are returning customers to Ashley for a reason. Mark got us a great discount on a complete bed and mattress! Thank you so much for making our experience painless and helping us through the confusing mattress selection process! We saved a bundle and did not have to sacrifice comfort!
Linda was awesome! She was courteous, attentive, and helpful. I’ll be back 👍
If I could give no stars I would. Their customer service is not to good with communication. Repair after repair on our $2500 sofa set. If I knew what I know about the quality of thier furniture, I would have given my business else where.
Favorite place to buy furniture reasonable and they have great sales very beautiful stylish products helpful staff very friendly very clean store this is the only place I will buy my furniture
(Translated by Google) They sell very good furniture and they serve you very well (Original) Venden muy buenos muebles y te atienden muy bien
Great experience, lots of help through each aspect. Finding what I was looking for, low price and financing was easy. Temogen was great help in all.
Arthur was very helpful and not pushy at all. Easy purchase. Thank You!
Great customer service Thank you darla & mr soheil (store manager) for everything you did for us
Good selection. Nice people
We had a great experience shopping at Ashley Furniture in Oxnard. Saleswoman Linda was very helpful in selecting a bedroom set and we got a great deal on the price. She also went out of her way to deliver two additional chairs to our home. We’re very pleased with the service she provided, and we will return to Ashley Furniture for additional purchases in the future.
Able was our salesman and he very helpful. He was also friendly and went above and beyond. Thank you very much for a great sales experience.
(Translated by Google) very kind (Original) Muy amables
Very high pressure sales, and the retail prices on the website are a lot lower than in store. As I was about to buy some furniture, I asked why the retail price was $1999.00 in store but on the website it was 1499.00. They both had sale prices and came within $100 of eachother. After I asked, I felt a lot of tension and they were rude about it. They wanted me to show them and they said I could just buy it online at that price. I dont like scams, marking something overpriced and then putting a sale tag on it isnt a sale. I found another company and everything matched from the website to the store and I felt like I wasn't getting scammed. I hope this helps you on your decision. I ended up going to Bob's furniture, Good luck
Johnny at Ashley Furniture was beyond helpful and super friendly. Great prices, great selection! I would highly recommend coming here and asking for Johnny!
Great help in buying new dinning room table
My wife and I just purchased a new home and needed to furnish the place. We were greeted warmly by Katherine who was very kind and helpful. She supported us by being available for any questions, but also gave us the space we needed to talk about the numbers (we were there for over two hours browsing their large inventory). Best of all, Sohel ( the manager) worked with us to fit our budget. He was honest, compassionate, and extremely professional! No pressure conversation, and extremely respectful! There simply is no better deal out there for furniture than Ashley’s, take from someone who does his homework. If you want true costumer service, value, and to feel like you gotta a great deal go to Ashley’s!!
Excellent Labor Day Sale on Completely Livingroom sets!
No one was helpful. Asked for the price of a discounted rug and the guy was rushing but not helping anyone and just said its regular price when it clearly had a slash on the price and it was on the discounted rack but ok.
The online site was a bit confusing because it was showing me the item I wanted to purchase but it was not allowing me to add it to the shopping cart? I called customer service and the associate saw the item I wanted but said she could not help me make the purchase online, so essentially that was no help at all? Today I went into the store and I was finally able to purchase what I wanted, and all associates involved were helpful.
I had a great experience working with Sohel on a few purchases I made at Ashely HomeStore in Oxnard. He went above and beyond what I expected to ensure I was a satisfied customer and that my order would be delivered within a couple of days. I will definitely be returning to the Ashley HomeStore in Oxnard for any future furniture purchases and highly recommend others to stop by.
Good selection, just not want I was looking for.
Love going to Ashley homeStore, great service and good price. Benny you’re the best
Great service, I believe it was Mr.Benny who sold us our couch, he found the exact one we wanted and new exactly where it was at In the store. He was sitting at the front podium and we showed him a picture from online. Such a great help and very nice man.
Always overpriced.
Customer care was Good
We had an awesome experience at Ashley furniture in Oxnard, Ca. We had been to another big chain furniture dealer (Bob's Discount Furniture 👎) who failed miserably at customer service. Katherina, our sales associate at Ashley, was awesome. She got everything right the first time and our furniture was scheduled for delivery. The prices were unbeatable and we got a refund fromt the other place, Bob's.
I am a top salesperson at this location.
Super awesome customer service. I believe her name was Amber. Great customer service, very knowledgeable and helpful.
Had a fabulous experience at the Ashley Store on Ventura Boulevard in Oxnard. Mark was fantastic and incredibly helpful. He worked to make sure we came in within our budget, was a good listener, and made helpful suggestions! Will definitely be back.
Carlos was very helpful, excellent service
Great service!!!! Carlos at the Ashley store in Oxnard was an amazing sales associate. Very helpful and friendly
Sales experience is awesome, post sales is awful. I have issues with a table (the top is uneven after 2 weeks and this is clearly a defect), some screws are falling from the chairs. Called once said they would call back, nothing happened. Went to the store, asked for service, said they would call back, nothing happened. It's been several weeks and I still haven't got any service. I have to call AGAIN to have someone come and fix my furniture. Will not buy there again.
Tony was an amazing help! We really liked his energy. We are beyond excited to get some good sleep on our new mattress
Loved working with Johnny T. He was pleasant, funny and respectful of our space and wanting to roam around by ourselves until we were ready. He also went above and beyond to answer all of our questions and see what all our options were regarding the furniture we were interested in. He also was very patient with us as we kept going back and forth quite a bit on him and even adding things to our list. When we finish the sale he completely went through the entire process and explained everything we needed to do upon accepting delivery and if we had any questions. When I come back to Ashley Furniture in the future I will be sure to ask for Johnny t. It was an enjoyable experience and also the manager who came in on the end of the deal was very pleasant and accommodating to our needs and wishes. Overall it was a great experience and I loved what I purchased.
Sales Associate Darla greeted my husband and I as soon as we walked in. She showed us the particular furniture we were interested in purchasing. She did not hover over us or pressure us into buying. Once we made our decision, she showed us the purchase order on her computer, verified the purchase and service agreement amounts, corrected in errors, confirmed our delivery date and provided a receipt and copies of all invoices signed. We purchased our furniture at 50% off thanks to her informing us of the 2-day sale and we were in and out in no time. A very good buying experience. We informed her manager Sohel of our positive experience.
Do not buy any couches from Ashley. The furniture is cheaply made and they do not back the guarantee. We bought a couch 6 months ago and now have to put boards under the cushions for any support. The cushions are lumpy, one is firm the rest are useless if you sit on them you go start to the frame. Image isn't great but you get the idea. We had a tech come out and they refuse to fix. They are a horrible company.
(Translated by Google) I loved the service (Original) Me encantó el servicio
I want to Ashley's furniture had a great experience with Amber She has very professional
Had an issue but was handled very well by the manager Bobby he took care of us, then passed us along with Johnny to get our console table that I've been wanting for a while. Would definitely recommend
Quick and easy. Carlos Torres was amazing. He was honest and personable.
Shari is very helpful and greeted us well when we walked into the store and got a great deal on a mattress and some furniture!
Excellent customer service from everybody! Bobby the Sales Manager made our buying process as seamless as it could be. I highly recommend visiting in store for such pleasant experience! Thank you.
We just bought a six piece living room set! It’s a beautiful Italian leather set, with beautiful wood coffee table and two end tables for 50% off everything! The furniture is very high quality! Ask for Johnny T! He’s the best salesman! Great help and no pressure!!
Rosa was so nice and informative. She made it so easy to pick out what we were looking for! I felt no pressure in buying. One of most best experience in buying furniture!
Big selection
Bennie the salesperson was helpful without being suffocating. He helped us understand key information on all the love seats we looked at. He then made certain we were taken care of after the sale. True professional. Would recommend him to anyone.
I purchased a couch and a dresser. I worked with Katherina and she was amazing. Friendly and helpful. The only downfall was that the waiting was unacceptable. I was paying cash, not credit. I went in knowing exactly what I wanted and I waited two hours. A manager has to come and complete your order apparently he gives the final okay. Since the price was different than it was only 5 days prior, thank goodness I took a picture, they had to make an adjustment. When our sales rep called for a manager , they messed up the discount and I had to wait even longer for somone else to come. Disappointed I had to wait so long. Be prepared.
Helpful staff
From the moment we walked in the door we were happy we chose Ashley Home Store! We were immediately greeted by Able who understood what we were looking for in a sofa and showed us several options. Then he left us alone to discuss it ourselves. When we were ready to make the purchase he went over everything with us quickly and painlessly and the we were in our way home. I would definitely recommend looking here for home furnishings.
Came into Ashely’s in Oxnard looking for a new bedroom set, was helped by the best in Kat and Bobby, they helped get the best deal I could get and soon I’ll be sleeping like a king!
My mom and I came into Ashley’s Furniture in Oxnard and got great service. Bobby and Johnny “T” absolutely made the experience shopping for new bedroom sets super easy. We will definitely be coming back to Ashley’s furniture.
Easy and convenient! Marty was great!
The salesperson was very helpful, not pushy. I described what I was looking for. She showed me only items that fit the description. She went the extra mile and had the manager throw in fabric protection on the sofa. Prices were very good. I’m just a little disappointed that I have to wait two weeks for delivery because the sofa is out of stock. Otherwise it was an easy and efficient transaction. I’m paying the balance interest-free over 12 months which is a bonus!
Our sales person (Able) was very easy to work with and the showroom is great. Only gave four stars because they didn't have a large selection of Earth tone sectionals (what we were looking for) and no options for material type and color. We did end up finding a sofa/loveseat pair, and the price was right.
What a great selection of furniture to see.
I received the best customer service from the sales rep Katherina wulff, she went above and beyond to provide me an excellent customer service, with a smile and very knowledgeable.Thank you for your great customer service.
I wish I could give this location zero stars. It was actually the most horrific experience ever. The salesman, Art, was annoying with the things he said and seemed like he didn’t know his right hand from his left. They were acting like they were doing us a favor by honoring the ONLINE prices. I could go online and buy what I was trying to purchase for much less. All I was asking for was for them to match their online price, nothing special. The manager of the location was also incredibly rude, pushy, and kind of offensive. We ended up leaving the store out of frustration and bought with a different Ashley store.
Great price. Great service.
Fast and easy experience with great customer service.
The staff was amazing and the prices were the best.
We came in and were introduced to Benny in your Oxnard store. He was wonderful. A no pressure salesman that was knowledgeable, helpful and gave us a great deal. We will be receiving our furniture this week. Any problems, I have complete faith Benny will come to the rescue.
We had the best experience at Ashley HomeStore in Oxnard, CA. We needed a living room and bedroom set but had no clue what we were looking for. Linda was super helpful and patient. She gave my husband and I space to talk when we needed it and made non stop suggestions when asked! She helped us find everything we wanted and more at an amazing price !
This place is amazing. We came in, just wanting to look around and we leave with a new mattress, a whole living room set and savings in our pocket. I really enjoyed our guy, Johnny T, he was so helpful and kind. Will go back to him again in the future!!
I have been extremely disappointed with this company when it comes to repairing the furniture for which I purchased a 5 year protection plan. The 3rd party company they hire to do this work is terrible. We have been dealing with Guardsman and they denied our claim. They have no problem selling you the protection plan when you buy from Ashley. But when it comes to repairing it, they are missing in action. Do yourself a favor and don’t waste your money on the protection plan which they will never honor. Ashley does not stand behind their products and is terrible at customer service. I spent probably $20,000 with this company.
Super friendly, and they bent over backward to make sure we got the best deal on our bedroom set. This is our second purchase from Ashley and we've been perfectly satisfied.
Drove here all the way from Lompoc. I spoke with Jesse on the phone. He was polite and professional from the beginning. I arrived trying to work directly with him. Although he was busy with other customers, he introduced my husband and I to Mark. Mark was also extremely professional and knowledgeable. He answered every question, we had but was not overbearing, more of a coach along the way. All of this combined with the willingness to work with us to help us find a price and time frame of delivery that would work for everyone made this the best experience I've had shopping at an Ashley store. Thank you as well Sohel for your staff, and running a great store. This experience today solidified Ashley furniture for my family. We would happily make the drive to shop there again.
Catarina was delightful. She was so patient as I traversed the store multiple times to decide which rugs to buy. The sale prices were too good to turn down!
Pay attention to the deals, they had a 50% off sale. I stocked up on that day!
Went in and was immediately greeted right away! Alan took care of me right away. He did a great job getting me what I needed! Real good guy! I highly recommend this place and look for Alan for a great experience!
Darla and staff including store manager were great to work with and answered every question or concern we had.
Took way too long to pay. The girl who takes care of the money couldn't be found. Smh
Purchased a mattress today, with Henry from Ashley. Great experience. Made it easy and found just what was perfect for my wife and I at a good price
Bre M was phenomenal and held our hands for three and a half hours through living and bedroom furniture. We were extremely overwhelmed and Bre helped us focus and relax on what we wanted, needed and could work with our budget. Sohel the Store Manager also accommodated us with a beautiful Memorial Day Sale, the duo team Sohel and Bre made our furniture dreams come true! We can’t wait to furnish our home with the pieces and truly hope they come to our house warming party!
The customer service my wife and I received was phenomenal!!! Bri M. was so patient during our 3.5 hr walk around and around, decision and re-decision haha. Her knowledge of bedroom and living room style was exceptional. Sohel the store manager also was a pleasure to work with as he was able to give us newlyweds some financial relief after we bought our house two days ago!
Sales team was decent the only annoying thing about that is being stalked around the store while trying to shop but the delivery system is terrible! We told the sales man that we lived on a military base and they must have their id, registration and insurance to come onto base so he put that in the computer to notify the people delivering. We were the last delivery and literally 20 minutes before our delivery time we got a called telling us they were not prepared to deliver on base that day even though in the paper work to the warehouse it was stated multiple times I mean do your drivers not drive with their ids or proof of insurance? It was delivered the next day which meant my husband had to take 2 days off work to be home and we were told we would be compensated with a gift card by 2 different people we have still yet to receive that. The only thing we got was $100 off if we spend another $500! Yeah no thanks.
Excellent
This experience has been absolutely horrible. If I could give negative stars I would. I purchased furniture on March 7th..it is now April 12th I was supposed to have my furniture finally delivered tomorrow. They wait until the last minute (today) to tell me that they don’t have my living room furniture in stock and that I should not expect my furniture until May 1st. I am hosting my in-laws for Easter and now have no furniture. We just bought our house and this was supposed to be our house warming party and I will not have a living room because of them. What’s worse is the manager (Sohel) has the audacity to say that for my inconvenience he will give me a $100 gift card. I’m beyond insulted and absolutely furious with this customer service. I would never buy from this company again.
Good service 👍
Yolanda helped me to get my furniture and took an extra mile to make me happy. Very satisfied with her customer service and overall the staff of the financing department. If you come here go to Yolanda Ocampo.
Benny was the very helpful. He was very nice and helped us pick out a very nice sofa. The manager was also very nice.
Best service we have ever got, we felt welcomed by Darla since we entered the store and then she made sure we knew all details about the deal we were getting which was hard to believe that we could get the sofa, love seat (recliners!) area rug & accessories for less than $1500!! And to be even better Sohel her manager made it better by making a discount on the insurance so could cover any damages for 5 years! For this newly Weds first adventure of getting furniture it was a really good experience 😊
Don't know. Was not there.
Prices are somewhat high, quality ranges from low to medium.
Nice place to purchase furniture. Alan a pleasure to work with.
Very nice furniture store
Huge selection at variety of price points. They always have great sales too. I got my beautiful solid wood bedroom furniture here and i LOVE IT as well as my mattress and i got an amazing zero interest deal. Just bought a couch that is being delivered today and it was a surprise sale of 50% off! $700 couch for $350. Watch out for sales because you can snag an amazing deal. Staff is friendly too and easy to work with.
can't help but feel that this place is overpriced
Found a really nice piece of furniture. Thank you Antonio for your help in this purchase.
Classy furniture ⏰! ⏳! 🛋! 🛏! 😀!!!
Our sales person was Mr. Mark Worwitz and he was wonderful. Very professional and no hard sale.
Great customer service, Annette is spectacular, new sales clerk walking around the store familiarizing himself with the products and the new store manager very personable. I will definitely return and purchase something else from Annette. Cheers.
I was so happy today to order my couches from Ashley in Oxnard. I was pleased with the quality of the product and the price. We got a great deal. Mark was very helpful and knowledgeable about the products we asked about. We appreciated his patience and he was very thorough in explaining everything to us. I will definitely recommend Mark and the store to my friends and family.
I walked in and was greeted by our salesman Benny. He was so sweet and kind. He gave us space to shop an was a total pleasure when ringing us up. I found a bed frame and mattress I loved. It will deliver soon and I’ll update my review then.
Ashley Furniture made shopping for a mattress easy. Very educational friendly staff with no pressure. I'm certain we'll love our mattress for years to come.
Sales person was someone’s we knew which made the transaction seamless. So good to see her enjoying her time. We have been customers before and that’s why we returned quick easy and plenty of items to choose from.
Nice staff...good service
We went in looking to purchase a mattress and to just look at couches. We were greeted by Temogen upon walking in. He was so helpful and we actually had a great time testing mattresses and he spent a lot of time showing us the huge inventory of sectionals they have. The have something for everyone. When it comes time to buy a couch or other furniture we will definitely go back and ask for Temogen. He was great!
If you don't have a good credit they will not take you.
The sales person we had was awesome he let us walk The showroom without him, finding what we loved!! When we picked the awesome bedroom set we just let the greater know and they found him for us in seconds. We talked with him about options he was honest and helpful and worked a great deal for us. We walked out feeling great. We are now excited to receive our total new room in two weeks !!! They are assembling and placing everything for us. So wonderful.
Friendly & informed sales. People that don't hound you.
They were nice and polite they weren’t pushy they let us walk around and explore really friendly people I recommend shopping there again and send another’s
Sebastian was so helpful and gave us a great deal. We’ll be back for more purchases!
(Translated by Google) All the furniture you need at a good price (Original) Todos los muebles que nesecitas a un buen precio
The service was great. Overall good furniture buying experience. Peter was my salesman and he was very helpful. I would reccomend.
Thank you very much for my reserving my order...
Worst customer service experience at this store. I was ready to purchase a sofa and I was cross checking the price quoted by the sales man on their own website. He was rude and would not answer my questions. When confronted why the online price was so much cheaper, he walked away telling me to order online then. Extremely rude and unhelpful. Don't go into this store, they think customers are dumb and don't know about their practices. Not worth your time.
UPDATE 1/2/2024 As you can see, the "owner" responded to my review in hopes I would change my review. Sent me an email to get in contact with so they could help me with our situation. I emailed and no response at all. They are just trying to save face by looking like they care about their customers. All they want is your money. Don't shop here, this company is bad for business. If I could rate them 0 stars I would. They should be investigated by the BBB. Original Post: Never shopping here again. Made mistake and ordered wrong size bar stools. Bar stools did not fit. Contacted Ashley furniture and they did not want to help me one bit. We wanted to exchange these for other ones that were shorter but they said tough luck nothing they can do. They will not let us return them or exchange them. I've never heard of a store that does not have a return or exchange policy. Looks like BBB needs to know about these terrible practices and policies
We could not be happier with our recent purchase. The sales person was very helpful, courteous and informative. We're very pleased with the quality of the product. A very pleasant and satisfying experience.
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
