Ashley HomeStore Oxnard, CA
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
The customer service I've encountered with this company is by far the worst I've experienced. No contact was attempted to inform me that my shipment changed to 3 weeks later than expected. When I tried calling, the wait time to speak to someone exceeded 1.5 hours to no avail. When someone from customer service finally picked up, the lady tried lieing by stating an attempt was made a week prior but oddly enough, no record shows this phone call was received nor was there a voicemail.
Furniture shopping is never an easy thing, os tedious and seems to take forever to find what you need and want and in the budget you have etc then on top of that is hard to find a place where you feel comfortable shopping without being tailed by a sales person pushing you or even pressuring you to buy most of the times what you not even looking for or what you need. However for us this was not the case, we recently moved to our own place and we needed pretty much our whole household furniture but had not found the right place to get it old, we walked into Ashley to look at a dresser for one of our kids were immediately greeted at the door by Breanna who happened to also be the sales person who would assist us that day, I told her it was our kid who was looking for a specific dresser and she immediately addressed my teenager and asked her 'alright what are you looking for?' My teenager told her what she was looking for Breanna then took us around the showroom showing us exactly what my kid niece wanted, while looking at the dressers I noticed around the store they had pretty good sales prices on full furniture sets for living rooms and dining rooms so I then asked Breanna to show me some of those explained to her we have two kids and dogs and cats and we need living rooms set that would fit for it, she showed me patiently and never tried to show me aside from what I was looking or asking, then I mentioned by the way I am also needing a low profile bed because of my toddler and again told her specifics of what I was looking and she took me and showed me only and exactly what fit what I was asking and didn't walked through the showroom trying to show me other beds that she thought I should buy like other sales persons had tried, long story short she spent a good hour or so that day with me at the end I told her well thank you Breanna I will get with my sister as we roommate and we are buying this together then we'll come back she was super nice about it gave me her business card and said no problem honey text when u decide to come in so I can be expecting you and give you girls all the attention you need. Well we went 2 days later and she sure gave us the attention and time we needed, she showed my sister around explained every she had explained to be before just as patiently she even got our kids snacks from the vending machine while we we decided what we were gonna end up chosing, at the end we walked out with a full living room set, dinning room set, the dresser for my niece and the perfect bed set I was needing and had looked around for and it all fit in our budget as she worked with us incredibly. Honestly I can say enough how amazing this experience was, so if you ever walk into the Ashley store location on rose Ave in Camarillo do yourself a favor and ask for Breanna she will help you and sale you what you need and look for without feeling push into buying something else she was increíble! We cannot wait for our furniture to be delivered 🥰
Great! High quality of service! Great Personal care and attention. Will highly recommend to friends and acquaintances!
The person that helped me was incredibly helpful and informative. His name is Art Barron, and I would recommend him to all my family and friends.
Darla was amazing and worked so hard to find what I wanted. She was very patient and extremely professional!
Tried calling delivery division 4 Times!! I was transferred to just be hung up on! I will take my business elsewhere this is horrible customer service and a poor representation of professional treatment of a customer
Found what we wanted, everyone was very friendly, price to value was great. social distancing was well enforced
Abel was great and answered every question I had. If you’re looking for a salesperson who’s attentive, funny, and knows every product in that store; Able is your man. He even changed my delivery date for me after a last-second request on my part. I plan on coming back solely based on his performance
$2000 Sofa with warranty bought here in 2018. The upholstery was torn inside the couch and it needed a repair. The technician replaced the upholstery but also replaced the foam insert with the wrong size. Now one seat of the couch has a perfect square divot with a spring that pokes. They will not fix it again even though Ashley damaged it with the faulty repair. Never Go Here!
WILL NEVER BUY FROM ASHLEY AGAIN. Bought a wide recliner in December 2019. In April 2020, I noticed the right side of the chair was sagging almost 2 inches . They sent a tech and he ordered a new cushion. It was replaced and the issue is the same. They sent another tech and he told me there is a problem, but cannot be fixed . They will not replace the chair as they say it is normal wear and tear. Really, not after only four months. DO NOT BUY FURNITURE FROM ASHLEY THE QUALITY AND CUSTOMER SERVICE IS JUNK !
I spent so much money on multiple furniture items online. The bed was delivered a couple of weeks ago but had missing items. I have been trying to get a hold of a service representative for several weeks and can't get a hold of anyone. I've called, emailed, used the automated system on their website, and messaged them on their social media. Someone has to be working, right?? They have a quality product with the worst service. At this point I would rather spend my money at Amazon.