Ashley HomeStore Oxnard, CA
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
(Translated by Google) Simply excellent (Original) Simplemente excelente
Everything went fine
Henry was amazing! Enjoyed every minute of our buying experience.
If you dislike putting furniture together out of a box, then this is the store for you. For a fee of $59., your purchase is delivered, assembled in your home. The store has a large selection at fair prices. So when I need new furniture, I head to Ashley's.
Our sales person was incredibly helpful and personable. And I found exactly what I was looking for and for a great price.
Over the 4th of july weekend, i went see about new furniture. Darrell was very very helpful. Got me financed, got a delivery date in a timely fashion.. Highly recommended Ashley
No pressure sale with loads of information to make my selection
Mark is the absolute best! He helped my family not once, but twice in the last couple years! Ashley furniture Oxnard is absolutely wonderful. Thanks for all your assistance.
Good choices of furniture with reasonable pricing. The sales people following you around & the extensive check out when purchasing is very annoying. (I got lucky with a sales person who wasn't overbearing, but felt bad for some of the other customers)
Sales person was grumpy I like the store and the furniture but they need to hire some better people.
Bad customer service
Absolutely the worst customer service I have experienced. Back offices are a complete mess. Don't expect delivery on time and the back office to fix anything.
From the point I ordered my couch to actually getting it was about 3 month wait, when I finally got my couch. Nothing but issues, every section of the couch makes noises, had to get one part of the couch changed out. Took about 3 visit from a tech to finally get it approved. That section only lasted about 1 month before making noise.. not worth the money,
Don't be fooled! Early in May I went to the store to look around as I was shopping for new furniture, mainly new living room and bunk beds for the kids. The show room is huge and has lots of beautiful furniture which is easy to fall in love with. At first sight, everyone is friendly and greets you. You are teamed with a sales person to show you around and assist you in what you are looking for. I am assuming that these sales people get commission based on their sales. My sales person was very friendly and talkative, really made me feel comfortable. I told him I was looking for bunk beds and we looked around the kids section and I picked the ones I liked. We went to look up the item online and he advised that it was not in stock so he offered to have me look online to find another bunk bed that would be available. I found one that I was okay with and we went with that... I then looked for a new sofa as well as a rug. Again, allbin while the sale is moving forward. I ended up spending over $2,000 actually it was closer to about $2,800 out the door. Mind you, the store was having a 50% off sale... but it is not necessarily 50%. The offer is quite misleading! They also sell you off with additional protection plan and mattress covers, etc... fast forward to delivery a few weeks later... delivery of my new carpet was never done. No tracking number provided, however the customer service representative stated the rug was delivered by UPS. I never received it! Ashley delivery arrived with the bunk beds and the sofa. As the delivery guys were getting the bunk beds assembled they noticed that there were parts missing and the bunk bed was not complete. There was no way they would be able to properly assemble the beds. They immediately got on the phone with with their representatives to advise them of the issue and I was then advised that they would not be able to get me another bunk bed until July.... and we were in mid May... I was not about to wait that long to get new bunk beds for my kids... now remember, I had chosen this particular bunk bed because others were not available until later dates and I needed bunk beds sooner rather than later. So now I don't have bunk beds for my kids. I eneded up keeping the mattresses and the sofa. I was advised that I would not be able to get any further assistance over the phone and I would have to go to the home store (original store where purchase was made) in order to get a replacement or changes to my purchase. This was frustrating being that I had just moved to my new place about an hour away. I finally made my was to the store in Oxnard a few weeks later. The store was busy and no one offered to help. I found the guy who sold me the furniture and told him what happened, no sorry no thing fr him, he was busy making a sale and pointed me to the customer service desk. It was very frustrating and chaotic! Worst experience by far at a furniture store. I got a refund for the items that I didn't get... however I didn't get the best outcome... I was "gifted" $200 in store credit that I could not use online and must be used on full priced items in person at the store... but... why would I ever want to purchase anything else when I had such a bad experience? I will definitely not be a returning client for sure and will NOT recommend this store. It was truly a disappointing experience and once the sale is done if something goes wrong you are not important anymore!
We recently visited the Oxnard store to purchase some barstools. We opted for drop off unassembled. Prior to the purchase I specifically asked what is something is damaged or missing. The sales associate told us a claim would be opened for them to handle anything that would need to be corrected. Seemed simple enough, right? Although was a little disappointed that they would not just offer delivery and pickup being as we have made thousands of dollars in purchases from Ashley over the years. So we go ahead with the purchase go to sign paperwork for delivery and there is a section that states having to take any returns back to Colton. So I ask the sales associate what this is? Another associate interjects and says anything damaged or missing from the delivery would have to be taken to Colton. I look at the original sales associate and he just kind of agrees with the other. They basically wasted an hour of our time and definitely lost a loyal customer. We definitely will not be returning for any further new furniture needs!