Ashley Store Palm Desert, CA

Peter was an amazing salesman. He was incredibly helpful and patient! Thanks Peter!

Update: It has now been a full week since this poor review. Ashley Customer Service asked me to send them details about the purchase order, which I did immediately. Not surprised, that after a full week I have not heard back from them. Buyer beware if you have a problem with your purchase do not expect any customer service from Ashley Furniture. 🥺 Purchased a dining room set from Ashley. The chair backs were snagging our clothes and pulling threads out of them. After two separate visits from Ashley technicians they claim there are no defects. The second technician sanded the finish off sections of the chairs to smooth some of the boards but now the finish is messed up on several chairs . Ashley’s response is to set up a third technician visit. So disappointed with this company’s customer service. I have never received promised call backs about my warranty issue.

Henry Clark at the Palm Desert store was very well informed and helpful. Give him a raise !!!

Salesman very helpful. Found what I needed

They had exactly what we needed for the best price, and Kirk gave excellent service. Definitely recommend, and will shop there again. Two thumbs up!

Kirk was very patience and knowledgeable and super polite. I will return for future purchases.

Brenda greeted us in the morning at opening. We found the couch we were looking for. Being delivered this week. Looking forward to getting to see it in our own living space. Brenda was patient and friendly & took time to explain store policy. We changed our minds on a coffee table before delivery. It was handled professionally. Great store with many options at reasonable prices! ~Janet

Peter was a great help in picking out mid level furniture that has quality yet met our budget on price points. My wife Terry and I found Peter was knowledgeable and super helpful. We are awaiting a large furniture order at the end of this month. Ashley Furniture had a great selection. We located everything needed to place in our new home,

Becky and Kirk were amazing in making me feel comfortable with their patience , Becky‘s knowledge in each piece of furniture was fabulous to say the least ! With the help I was able to find beautiful couch, coffee table with two end tables . I would recommend Ashley Furniture and Becky Lopez as your sales person .

Juan and Diane did an excellent job in arranging our orders to be shipped on the same day. Very much appreciated!

I went into Ashley furniture knowing exactly what I wanted. We were an easy sale. We purchased our couch Dec 1 and were made aware of separate deliveries, but were assured we would have it all by Jan. 10. They did not make us aware they were no longer delivering the rest on Jan. 10. I called to check on delivery time day of and was told they moved the date to another week without letting us know. As of today we have been told we have to wait until the end of February, and I would understand if we financed it, but we payed completely up front and have been left in the dark this whole process. Extremely disappointed in the communication and quality of their service. We won’t be purchasing from Ashley furniture again and will not recommend them to others in the future.

Ely was a fantastic sales person! I was happy to see the quality of the pieces we chose. I’ve always love the service at Ashley’s.

It was an exceptional experience Ely was professional patient and incredibly kind. I highly recommend him and the store! Wish all my buying experiences would this great!!

Sales lady lied after I gave her latest date to deliver

We went into the store to shop and ended up completely the transaction via text and email. Very convenient and easy!

Becky was so helpful and polite with what I needed…. I was so grateful to have her help me with the bedroom set my son needed

Excellent service and products

Our salesman was wonderful. Unfortunately delivery has been Ridiculous. It was purchased on December 1 and was to be delivered on the 17th. They canceled the delivery until the 27th. Canceled delivery again until the middle of January. They were supposed to be Christmas gifts for our sons. When we ordered them, nothing was said about them being back ordered or that we would have to wait at least six weeks for delivery. So as of now, I cannot give a comprehensive review on the actual chairs since we are still impatiently waiting for them.

Waited nearly a month for just half of my bed set for the drivers to damage the footboard while removing it from the truck. Leaving me with a headboard against the wall rails exposed posing a danger to myself & my young children! Just leave & say “if I was you I’d complain like the white people do so they can move faster” unbeknownst to him I’m half Caucasian! Refused to put the items back in the boxes that they came with, I guess Ashley has to recycle the cardboard for more money! Just very distasteful i NEVER do business with Ashley ever again. If I could’ve given 0 starts I would’ve. 3 phone calls later & no help !!!

We were greeted by Juan immediately and he listened carefully to what we were looking for and pointed some items out. He was attentive but not aggressive or pushy. I can’t wait to get our new couch! Also, delivery date was convenient and flexible. Great experience.

Brenda was absolutely the most courteous, professional, caring, and accommodating person we had the pleasure of working with yesterday!

OMID was very personable and helpful and made the sale easy. I can't wait to get my new furniture!

At the Ashley Store in Palm Desert, California I was shopping for a Sleeper Sofa and matching Love Seat. Peter helped me get exactly what I wanted at a very reasonable price. I will shop your Store first for future Furniture purchases.

Well informed salesman a pleasure to deal with.

Our salesperson Juan was wonderful. He made himself available to us but was never intrusive or pushy. The only negative to the experience was dealing with the automated customer service bot, but once I was able to "convince" it to connect me with a live person and then speak with someone in our actual store, my issue was quickly addressed.

Just received delivery of our new reclining sofa from Ashley. Delivery was extremely well organized. We were advised of a timeframe in advance and then given an opportunity to track the delivery van so we knew within a few minutes of when they would arrive at our home. Very professional.

**Received the sining set and side bar in December. They sent the wrong chair leg and after inquiring they tell me the part is not available until mid-Feb. Its rediculous. They love NEW customers. But once you have paid, you are not important any more. I've been trying to use my Ashley Advantage credit online like their website suggests. Called twice to try to get all the info needed to process the sale. Chatted with an agent attempting to get the CVcode that I was told isn't needed, but is. Finally I called the store to fund out, if you want to use your Ashley Advantage you have to go INTO THE STORE. Gee maybe they should NOT offer something they don't do!! Maybe one of the first few people I spoke with could have told me! What a time suck these idiots are!!! And yes by the time I finally called I was frustrated and rude and I don't care! They deserve it.

Friendly service. They had what we were looking for

We were referred to Ashley from a previous employer who spoke very highly of the brand and customer service team. We purchased a 14" Chime Elite King Mattress bed which we loved instantly (our sales associate was Felix who was amazing). Once we arrived home, we were notified that some information was incorrect and we would have to stop by and correct it (mix up with the billing address and delivery address). We stopped by and made the decision to also add a bed and possibly were thinking entire bedroom set, Felix was helping us but had to leave and had another associate assist us with the changes to the order. While going over the details about adding the bed, the associate helping us asked if we wanted a mattress cover (i declined as I already have one) and said that the warranty on the mattress would be voided if I did not purchase the cover (I smirked as I had already purchased the bed the night prior with no cover thus making my warranty no good) but I was told if I didn't purchase the box spring with the mattress that my warranty would be voided (at this point, I'm being told two different things, both in which my warranty would be voided because wither way, I was walking out with out one or the other with the initial sale). During this process I was talking with my boyfriend about the purchase as this is something that I will have for years to come and it's not something you can return or exchange if you don't like it. Furnishing a room/home takes time and consideration as they are permanent purchases for your home. During this time, another associate kept walking by behind the sales desk (the finance lady helping us was very kind and so was the associate) and sucking his teeth, breathing heavy like when someone is annoyed. He continued to make comments from down the desk saying "I would just get the mattress cover" or something like that but in an annoyed voice, to which I felt completely disrespected and pushed on to jump on a decision/purchase that is not for anyone else by myself. It hurt me to do, but due to that sales man (shorter, blad-ish) I decided to cancel my entire purchase completely. A mattress and bed that we had completely fallen in love with thrown out the door due to poor customer service from another associate. I feel extremely bad as this affects Felixs sales and commissions, but it's unfortunate that a sale was lost and my family and I left with a bad representation of Ashley due to the unprofessionalism of your associate.

I like the bed, and installation was simple enough. Customer service was lacking. I was told the bed would be delivered 11/26, and I'd receive a text heads-up the day before. Instead, I got 3 separate deliveries, none on 11/26, and no advance text. I just happened to be home for the last delivery, and my front gate was unlocked, or else it would have be left outside and possibly stolen. Not good.

Sales person led me to the dining sets then left me to decide. As I was waiting for my daughter he checked on me and I told him to check again. When she arrived he took us back, we picked what we wanted. He ordered it, set up delivery date and we paid. Took less than 30 minutes and I got the chairs I wanted.

Excellent service from Juan. He answered all my questions very professionally.

Juan was a delight to work with. He was very knowledgeable and able to answer all our questions and concerns.

Kirk was a great staff member who helped us. We also spoke with Ed who is the manager for the store in Palm Desert. They were both very helpful while we shopped.

Quick and easy and the rep was very helpful

Julio was extremely helpful honest and caring with my whole furniture purchasing definitely going back.

Henry and Diane at the Palm Desert Store were very helpful and friendly.

Pete was a very helpful and easy to shop with sales person. He was thorough with his discovery and guided us towards the items that suited our needs well. Delivery was prompt and fast. Now we'll see how well the furniture holds up 😉🙂

Becky was wonderful and very attentive to what we asked for. Definitely will purchase again with her.

Sales staff where great

It was quick and easy . Found a couch and didn’t have to be there all day .

Knowledgeable, polite and patient

Great selection of quality, fair priced product ! Excellent, informative, no pressure sales associate. Jason was there to assist in the buying and coordinating delivery. Well done!

Very pleasant experience. Mariela and Jacinto were excellent!!!

Abby was very helpful and very knowledgeable. I would recommend using Ashley for your home items.

Jason was professional & courteous

Kirk and Abbie were fantastic! They didn’t try to upsell us—just answered all our questions and handled everything with such professionalism. We’ll definitely be back and highly recommend them!

Great customer service

Great experience with purchase and delivery. Love the sofa. However the piece is faulty. Assuming that Ashely will agree to replace the piece with another.

A drawer on the nightstand purchased did not close properly. The technician could not properly fix the drawer but Ashley refused to replace the nightstand. This will be my last purchase from Ashley Furniture.

I purchased a couch and chair from Ashley’s. It was delivered so fast and Abby was so very very helpful with my purchase ❤️. I love it , looks and fits my space perfectly. Thank you Ashley’s and a big thank you to Abby !

Great service and fast home delivery. I ordered 2 bedroom side tables, one was delivered the next day on Saturday the other one on Monday, I didn't expect them until mid week. Staff was very nice and did not follow you around the store. I will buy from them again.

Omid was personable… not like a typical salesperson who wants a sale. He spent the time asking questions and showing product to find us what we wanted. We had color and measurement requirements and he found us what we wanted. A definite problem solver and a great human being to do business with…

In-store personnel were great. Offshore customer service not so much.

Salesman was great . He Left me alone to pick out the furniture. All other stores i have been to there sales people were very aggressive and intrusive to get the sale/ Commission. My sales guy answered my questions when I had one and Left me alone untill I was ready to purchase. Ashley's delivery people were outstanding. Very professional, friendly and on time . I have nothing but good things to say about my experience at Ashley Home Furniture.

Delivered the wrong bed and refused to take it back. Said I had to go in the store. I did and I'm still waiting to hear from Ashley

It was great working with Abby. She helped us find what we were looking for.

Haven’t received our over sized chair yet. Told it was ready for delivery on 10/31 and was given a 4 hour window. Then 2 hours into our 4 hour window we received a call that Ashley would not be delivering the oversized chair because it didn’t come in to the warehouse. Thereafter they scheduled delivery for 11/5 we will see if we get the chair? I appreciate the follow up from Ashley and the oversized chair was finally delivered flawlessly and I am finally enjoying the chair I fell in love with in the store. Thank you!

Recently purchased a small drop leaf table from Ashley. The table is well made and exactly what we were looking for. We saw the same table at another local furniture store and almost bought it, but wanted to see what Ashley had to offer. To our surprise the same table at Ashley was significantly less in cost. Next time we will just go to Ashley.

I had a great experience at Ashley I will recommend it the person that helped me his name is Ely he made me feel comfortable and specially he didn't tell me oh yeah you need this or push me to buy more stuff I got what I needed and I had a great experience I would recommend this place again and this is what I got and I'm happy with my stuff

I purchased 3 bedroom sets and they has a promo on the beds that gave the customer a $250 credit toward a new mattress. I also purchased 3 mattresses and didn’t receive any credits. I have called 4 times to ask about the credits and I just get a runaround from the store. I guess they were hoping that I wouldn’t notice and now hope that I will get frustrated and just go away. I cannot recommend this store.

Wonderful customer service and the delivery gentleman were awesome! Caring about the handling of each item Thank you!

I knew what I wanted as I purchased this same accent chair before so the transaction was done over the phone and the salesperson was right on it. He (name?) was efficient, kind & professional

Jason was very helpful and patient! He showed me several options and I found the perfect choice. He deserves a raise and promotion 😉.

I like the store but I don't like to be followed around by the sales person

Don't make probably the biggest mistake of your life going to Ashley furniture. I was nothing but lied do and now that I've got problems. They say that's not covered this isn't covered? That's not covered and now they wanna charge me $2 a month for paper billing which I was not told about either very disappointing. Please stay away from this place. Every day there's a new surprise with the poor customer service.With ashley trust me they will lie to you

Ashley had proven to be a very professional and friendly business. I found exactly what I wanted there, a super sales rep to assist me, and excellent delivery and follow-up. Quite impressed!

House was damaged when the original drop off of furniture was made. The interior of the home had just been painted. We had not occupied the house yet. Walls were nicked. Drywall chipped. Bed was not assembled properly. Footboard fell off. Our other half of the order was delayed because they could not process the credit card because we were in San Diego at the time. Not in store. When. The 2nd portion was dropped off we asked where the couch was. They said no couch. The delivery men were about to drive off when we asked them to check their truck. Lo and behold there was the couch. Later my wife noticed a tear in the veneer on the dresser. I threw up my hands. Nothing to be done. I cannot imagine a pissing match with these clowns to get it taken care of.

I would never shop in Ashley again. Your return policies is the worst I've experienced. The managers are not helpful at all. And you get nowhere with them. They just want to sell sell sell. Never will they get my business!!!!!!!!!

Just got done at the Palm Desert Ashley store excellent service by Henry found exactly what I wanted after going to three different stores go to Ashley‘s furniture immediately they were great thank you Jennifer

ABSOLUTELY HORRIBLE CUSTOMER. SECOND BAD EXPERIENCE AT THIS STORE WITH CUSTOMER SERVICE!!

Henry our salesman was great! Very helpful and knowledgeable. A++++ for Henry. All the staff in the store were friendly and welcoming. We Love our 2 sofa chaise.

My Mom Loves Her Couch We Ordered From Here Last week... Abbie Helped us Pick it Out !! Such Amazing Customer Service & Beautiful Store~ Thanks Abbie.

Had a great experience with Peter our sales guy along with Ed the manager. We got what we wanted at a great price.

Purchased very lovely beds and furniture from here. Great customer service and employees

I had been looking for a new bedroom set and hadn’t seen one and decided to go to Ashley during the weekend. I went to the PD store and was greeted by sales professional, Peter Reichel. I shared details with him and he was attentive, easy to talk to and showed me options. I went back on Sunday and I purchased a set from him. Overall, it was an easy and enjoyable experience. I appreciate Peters no pressure vibe and insight in helping me get something, that I’ll enjoy in my home for many years to come. Thanks again Peter! J&G from Palm Springs.

For sure the best experience ever! Make sure to go to Henry, he is the most nicest and helpful person ever!!!

I walked in this store, and what killed it for me was all sales members & customer service counter ..all employees were on their personal cell phones. Management needs to put a stop to cell phones on the work floor. I ended up walking out.

We had a great experience last week buying our new living room furniture from Brenda. She provided the perfect mix of attentiveness and follow up, while along us to move at our own pace. We ABSOLUTELY LOVE our new living room and will contact Brenda in the future for other needs.

Great people. Henry helped me. He is very respectful and detailed. Showed me a lot of stuff around and gave me good recommendations. Ed, the manger. was very helpful as well. Everyone in this store is kind and I highly recommend this location

In Palm Desert the Ashley Home store is well equipped with all the sizes, styles & color of furniture you could possibly think of. I particularly bought a tempurpedic mattress which as we all know is just sold by Ashley but they're not manufactured by Ashley. I paid close to $7 k for the mattress alone 🛏️ & bought a sleigh 🛷 bed of $1,200 . The tempurpedic mattress Is well worth the seven thousand dollars however the bed itself is not worth $1,200 at all. The way they manufactured it is just simple, not well put together & is as it almost was made to be very fragile even though it's a wood & cardboard frame, it is stapled all around excessively to the point where the upholstery will eventually come off. 1 star for my taste if I would have paid $600 for the bed it would of been a complete different story however that's not the case. Poor resistance, poor durability, & poor manufacture. Quality fabric, quality hardware ( except for the cardboard which is part of the frame ) I would recommend Ashley's decorations maybe desks table tops, other furniture simply that are not bedframes.

I recently had the pleasure of working with Peter at Ashley’s Furniture, and I must say, his service was exceptional. From the moment I walked in, Peter greeted me with a warm smile and genuine enthusiasm to help. His friendly demeanor immediately put me at ease, making the shopping experience enjoyable. Peter’s knowledge about the products was impressive. He patiently answered all my questions and provided detailed information about each piece of furniture I was interested in. His expertise helped me make informed decisions that suited my needs perfectly. What stood out the most was Peter’s dedication to customer satisfaction. He took the time to understand my preferences and budget constraints, ensuring that I found exactly what I was looking for. His professional yet personable approach made me feel valued as a customer. Overall, I cannot recommend Peter highly enough. His exemplary customer service, combined with his extensive product knowledge and genuine kindness, made my visit to Ashley’s Furniture a delightful one. If you’re looking for a furniture shopping experience that’s not only productive but also enjoyable, ask for Peter. You won’t be disappointed!

Peter was amazing! We just got a new home and had to buy a bunch of stuff and he was so helpful with picking stuff out. Very knowledgeable and wasn’t worried about spending enough time with us to get everything we needed. He had all the information and helped us troubleshoot concerns about the details. The best part was that he’s not too “salesy “ and was more concerned about us getting the right stuff rather than getting us to buy more expensive items. Really cool items and not nearly as expensive as we anticipated overall. Great experience here and happy we came to this place. Thanks Peter! You’re the best!

Ashley furniture sells a warranty protection plan for their furniture from Protectall. While that maybe great for them to get those sales they are fully aware that protectall will deny most, if not all claims put forth. We went into the store to inquire about our protection plan and the customer service rep told us what we needed to do but also informed us that they probably would deny the claims. Why sell something they know full well can not be utilized! And of course when you try to get the cost of the protection plan refunded Protectall will not refund that either and thats who you have to request the refund from. So basically you are out all that money too. Do not let Ashley furniture convince you to purchase this plan, it's a waste of money.

Peter is extremely helpful, awesome and walked me through the whole process.

Just had a fabulous experience at the Palm Desert location Wow ! Becky was oh so helpful , could not have done what she did by myself !!! Very professional, thorough , and knowledgeable I’m sure the whole team is like that but all I can say is Becky was top notch for us today Thank you Becky!!! Great prices as well as beautiful quality furniture 👏🏻

Great management and sales team! The showroom has many beautiful furniture selections and the delivery time is so convenient and fast.

Peter was a wonderful help and helped me choose a lot of furniture for a new house.

Shout out to Ashley furniture, especially to Peter who did an amazing job helping us out with choosing our furniture. He was very helpful, patient and his listening skills were on point. He Went based on our needs. Very good customer service and Peter new his stuff. If you need someone attentive, ask For Peter. Once again thank you.

The person who sold me the furniture was very knowledgeable and very helpful

I choose the furniture I wanted and was assisted by Kirk. He was helpful and would use him again.

Once a purchase is made customer cannot return items within 10 days

Best service. Done in 1/2.hr. Out the door. Henry did great job. 👍

The sales person was very nice, informative and knowledgeable in regards to her products.

Bought my first bed here didnt feel pressured, great sale

I have gotten a few things from her and the customer service in store has always been great. However this last time it was exceptional. We had an issue with the service process and I went to the store with it. The GM helped sort it out and instead of regretting my families investment in our home we will remain Ashley customers. Unfortunately after this review everything went to poop. Unclear communication from Carmen. Who says oh I tried to follow up and then when asked did you leave a vm says oh well no but I scheduled XYZ without talking to you. This was after I confirmed 3 different ways my appt just to be called an hour later a call I missed by someone named Tiffany who needed to reconfirm everything for my delivery to come the next day. I've missed 3 days of work to sit around waiting for service techs one who clearly hates their job or just that bad at it and it's always reschedule. When it came time to just replace it it was that reschedule without a text or an email nothing. Just did it after multiple confirmations the day before. The kicker GM said I'll personally deliver it if they can get it here and then nothing. I get there are processes to things but this was just a nonsense experience and I now had to go to the attorney general to get them involved 🤦

Great experience with Peter! He is very knowledgeable about all the mattresses and with all furniture. Go see him.

I’m so impressed with this wonderful store. I walked in there desperate for a comfortable chair, as I just recently had knee replacement surgery. Becky was wonderful! She kept telling me there was one recliner that I needed to try as it propels you out of the chair so it’s easy to get up from this chair. She was absolutely 💯 correct; it was the most comfortable and perfect chair for me. She helped to get it to me very quickly. Next, I was informed of the delivery and they tell you how many stops away they are. The men who delivered the chair checked everything out and helped us with our questions. They were excellent help to us. Further, within about 20 minutes, I received a kind call from Ashley store to ask if all was well with my purchase. This is the best customer service ever. I would recommend this store highly and I would ask for Becky. She made the whole experience absolutely amazing. The recliner is beautiful and works great. I’m so happy in this forever chair. Please stop by; all of their furniture is gorgeous. I will never buy furniture anywhere else. They have it all!

Felix was so helpful with my purchase of a mattress. Knowledgeable and able to answer any questions and guide me. Friendly too!

A great experience shopping for what I needed. Would definitely shop here again🤙🏽

Went in looking for specific sectional, found it, loved it, bought it

We were interested in a new mattress as well as a new traditional wood frame bed to match our existing bedroom furniture. Having done prior research on mattresses, we've decided to purchase a split Cal King adjustable Tempur-Pedic mattress to accommodate both of our different sleeping needs. The traditional wood frame bed, which we've seen online was optimal as well. Kirk, our sales person was wonderful. We very much appreciated his knowledge and expertise, guiding us in the right direction to complete our purchase. We can't wait to receive our new "dreamy treasure". Thank you so much.

Henry at Ashley Homestore, Palm Desert provided excellent service . He was very knowledgeable pertaining to inventory.

Becky at Palm Desert store was amazing.. She was able to get the mattress zi purchased delivered to my home next day instead of the date scheduled..Many Thanks..

Purchased a night stand which I had to assemble. Missing correct part. After asking for part 6 times Ashley sent the wrong part 6 times. After 4 months I still don’t have a nightstand.

Great as usual. We buy all our furniture there and have NEVER had a issue with quality or delivery. Our salesman James was awesome to do business with! Thanks James..

Horrible customer service and did a horrible job rectifying an issue that they created. Delivery was slated for a specific day, got a text confirmation that the delivery will be here a week after the agreed date. Tried to ask the store to help further and the person on the phone denied that we ever agreed on the original date.

My husband and I came into the store to look for a bed frame. Peter was super easy going and very friendly! He had a lot of patience with us walking us through what would be in our price range. We needed up purchasing something that would be a longer term investment for us and better for our sleep. I appreciate his full help and support with what would accommodate our lifestyle and our what would be our moneys worth for a long term life goal. Thank you Peter!

Came in looking for a desk and walked out with said desk and a mattress frame.peter who helped me and my wife was so patient and listened to what we wanted in mattress. He's a good salesman cause all I wanted was metal bed frame for a hundred. But convinced me with the comfort test and I was sold.now I'm getting the best sleep now. He convinced me to invest in my health.thank you peter for your help

Abby was fantastic! Very professional and attentive. Got our couch!! In and out within30 min. Thanks Abby!

Peter helped me from the moment I walked in the door. I had a dresser picked out from on-line. Peter asked me a few simple questions and we determined that the dresser I picked out would not fit my needs in our primary bedroom. He showed me another dresser which I loved. I was in and out in 15 minutes. Thank you, Peter!! Here included is a picture of the dresser I purchased.

Went in on Sunday to buy a mattress i saw on Ashley web site . Sales person was very uninformed about mattresses. Brings in his manager , that tells , its only on line & walked away . I asked for a store manager , after repeating myself to what i am looking for , the manager was as uninformed as the sales person . No one was able to help me with a mattress . I called customer service to be told , all Ashley stores r independent owned & couldn't answer me about the web site advertising

Felix Valladolid was SO helpful! We went into the store Friday evening, asked some questions, but didn't purchase. I tried ordering the next day on-line, but there were some glitches. I called Felix, and he remembered us and what we were interested in. He took care of the order on his end, was VERY patient with me, and confirmed that everything went through properly.

Nate was very kind and experienced. He helped us find the perfect dinning table set. Thank you Nate.

Worst place to buy furniture.don't get the insurance it's 500$ and they just scam u they always say the insurance dosent cover it like what's the point of paying 500$ if there not going to fix nothing !!!! I hate this place I regret getting the insurance ..

Good prices and good service. Delivery prices are very low. Henry was very helpful and patient with me. I made several trips to the store to compare prices with others. Then brought my wife for the final decision. All worked out well with delivery times and service. Thank you so much for making this process easy for us. We will be coming to you for all our home furnishings in the future. Tedd M

Brenda provided my mom and I exceptional service. She was patient with my mom and didn’t pressure us to purchase. We didn’t buy on initial visit but went back a week later and purchased couch. Highly recommend.

We purchased a recliner with the assistance of Henry Clark! This was a surprise for my husband’s 50th birthday! Henry helped answer our questions as well and help us through the process. We are excited to surprise my husband with such a comfortable and oversized motorized recliner! One of the best features is that it is easy to clean because the fabric is durable. Thank you Ashley furniture and Henry for your amazing service!

Kirk was very helpful in my purchases!! Great experience!

Peter and his team came in clutch as we were stuck in a bind for some furniture. Professional proactive and accurate. Looking forward to working with him again.

It’s been a pleasure dealing with Henry he is a real man ! 5 start customer service

Had a great experience at Ashleys. Kirk was very helpful and informative and helped us buy our bedroom, living room and dining table. Very attentive and kind. Thank you

My husband and I had the pleasure of being assisted by Nate; he was so patient and gave great recommendations 11/10 experience ☺️

Thank you so much for all the awesome information about the new Tempurpedics. Looking forward to getting our new bed and adjustable base.

Henry was awesome!! Great friendly service.

Excellent service. Peter was very professional and made it easy to buy what we needed. Jack McGee

my experience here was absolutely amazing. It was very affordable and easy purchase. Felix was our salesman and was very personable

Me and my husband went shopping for a couch. We walked in and we are immediately greeted by Jonathan who was very nice and helpful. We ended up looking around for a little while found the couch and we wanted. We went back to Jonathan and let him know that we found a couch we wanted. Jonathan then informed us that some pieces weren’t in and that he was going to see if he could do multi delivery so we get part of the couch and then part of it later. That he got our payment info info that stuff got us all checked out, even though it was super complicated and difficult but everyone helped out and we ended up getting through and we bought our couch for our new house. Everyone was wonderful and pleasant.

I love this store and all the furniture I ever bought I still own and looks fantastic still. The salesperson KIRK BAMBUSCH helped me the other day and was so patient with me and gave me all the details I needed to make the best decision for my next bed. He is very sweet and got me in and out. Ask for the salesperson KIRK BAMBUSCH he is great! 🩵💎💍

Ed Flores and Peter did great job on help us to choose what we needed Thank you

Henry was awesome such a great helper

Amazing customer service, Becky and Jessica were so friendly and helpful

Henry was an awesome helper. He helped make our experience buying our new furniture comfortable and easy.

Kirk. Great job!! Nice. Helpful.

Kirk was very helpful and knowledgeable about the sofa and mattress I was looking for. Thank you

Associate Becky was knowledgeable, helpful and friendly. I was satisfied with the entire process of purchasing my new mattress.

Warmly greeted by Juan, we were welcomed by Juan saying he was the "only Juan" in the store. Wonderful intro. We were shopping for mattresses and shown to their mattress gallery. As we shopped Juan would check on us and answered every question we needed. Very courteous, friendly and knew the inventory, We did purchase a mattress, scheduled a delivery which was flawless. Great experience with Ashley. Thank you Juan

I was working with Kirk, looking for a new mattress and it went well found what I was looking for.

Abbie M. was very professional and very friendly. Excellent service! Thank you!!!

James was one of the sales person that helped me out on finding a sofa for me and of course I did he is amazing and very considerate when I had a budget set for what I was looking for great service and good prices will buy again from Ashely Store. Here it is today was my delivery day and they came within the time frame well exactly with in the hour started they are fast even when they started to unload the sofa I’m impressed by them not even 10 minutes the sofa came in perfect Condition; No Tears, no scratch, no scrapes, no chips, no Damage great quality in fabric and wood, support . thank you Ashley store. And you have great delivery service and services in store and out.

We bought a loveseat from Kirk at Ashley and he gave us great service. Helped find us what we needed!!

we needed a new sofa...Felix hooked us up with what we needed and helped us arrange to have our old sofa removed...

Jocelyn helped me out and was very helpful and kind .

Peter and Henry at Ashley furniture helped us in selecting and purchasing. They were both fabulous. Peter sold a couch to us about 3 weeks ago, and we've been very happy with the quaility and comfort of the couch. Henry helped us in purchasing a table today. He was very kind and knowledgeable as was Peter. Our delivery guys were very kind and awesome too. Thank you so much!

Henry helped us find the couch we were looking for and was very friendly and personable!

Called regarding a sofa and loveseat i was interested in, but at the time was not in my price range. Shortly after, it went on clearance and Brenda the salesperson called me back ! The price was cut down more than 50% - and we walked away with a deal that could not be beat and the living room set that we wanted ! Brenda was very helpful and I appreciate her going the extra mile to reach out to me. Everyone was very helpful and professional at this Ashley store in Palm Desert !

We purchased a top grain leather reclining couch and oversized reclining chair plus a marble topped coffee table and end table from Ashley store in Palm Desert. Delivery was excellent but within 24 hours we realized you can’t recline the couch because the coffee table is too big so the feet of the recliner can’t come up. I called Ashley the very next day and asked if I could return or exchange the tables and I was told no, they don’t accept returns. I asked to speak to the manager and was told it wouldn’t do any good that there is an absolute no return policy. I could have bought this same set at several different places online and they all accept returns, even Ashley online accepts returns. I won’t be keeping these tables because the coffee table renders the reclining aspect useless. I would have expected my sales person to have pointed this out, that’s why I have always preferred to shop in stores so I can get expert advice. It is evident that this store does not take pride in customer service, it’s all about getting the sale. I will never shop there again and I will encourage my friends to steer clear too. Horrible customer service!

TAKE YOUR MONEY ELSEWHERE IF LOOKING TO PURCHASE A MATTRESS. We purchased a mattress for over $3k and had it delivered and set up in our home. Within less than a year the mattress started to develop a sunken divot in the middle of mattress and was very unsupportive. Also there wear tears on the outside from the handles. I reported these things to the store and they never called me back. I spoke to one of the managers at the Ashley store and he assured me he would call me back at some point with an update regarding them refunding me or replacing the mattress and nothing! literally waited over 2 weeks for a call back and I finally decided to contact the manufacturer instead. I called the ASHLEY customer service number to inquire about a repair or refund and they had techs come out twice to first tell me oh yea it's under warranty we will replace and then telling me the opposite later in emails. WASTED MY TIME! I had to contact the mattress company directly and THEY HONORED THEIR WARRANTY. Replaced my mattress, had it delivered, set up, and even removed the old damaged one etc.

Kirk helped us out with a furniture buy. Great service

I had called let them know I'd rather pick up and pay at store then I was told that they don't do that that everything is done through the phone based off the fact that they don't have furniture in store (sounded ridiculous) but I was like ok I can do everything through phone and pay through online link... everything went smooth with "Brenda"🙏🏼!! then I get a call the next day saying they don't do sales through the phone and that I'd have to come to the store for the purchase and that my order was now being cancelled that is what "Jessica" called me for during my work hours had brought to my attention! They just very unorganized!! Will never ever waste my time with Ashley furniture store again nor would I recommend anyone there!!

Jocelyn was great! She greeted us immediately and was very helpful. I'm looking forward to our new furniture.

Peter was so helpful! Such a great experience!

Becky was great!! Awesome knowledge and service

Kirk was very helpful, knowledgeable and professional.

Pros: Good selection and storeQuality of premium products Cons: The salesperson was extremely territorial and aggressive until I bought. After I bought he wouldn't even answer my call to resolve delivery issues! It erodes trust and makes me want to not go back!!! I had many issues with the beds e.g. wrong slats, bad quality and had to send them back or report issues before accepting. Be sure inspect items with a magnifying glass on delivery because if you sign it's no longer their problem that something is wrong! Like I said after sales, the agent couldn't be bothered to help so I had to make trips to the store to iron out delivery and defect issues! No fun!

Jocelyn is a true professional! We are so thankful for her superior level of service.

Great service and quality furniture.

Thank you Henry. Great customer service.

Jocelyn did a great job, she helped me finding what I needed. I was on my way to work and she was very efficient assisting me to complete the process in a timely manner with a smile. Customer service oriented and knowledgeable, She was very informative as well, I would definitely recommend her and the furniture

we got the help from Juan Rojo he was very efficiant and help us through the whole process, very pleasent

Great customer service and very helpful

Kirk worked with my mom and got er setup with with a nice recliner! Good service! A+!

We recently purchased a new home and went to every store in a 60 mile radius that sold furniture and we found pretty much everything we needed at Ashley in Palm Desert. Peter helped us and he was so knowledgeable, friendly and not pushy at all. We didn’t know much about mattresses but knew we wanted a quality one that would last and he was so patient and answered all of our questions on the differences between them. The store has a huge selection of different styles also. So happy we went there!

Becky was very thoughtful and worked with us to ensure we had what we wanted at a price we felt comfortable with. We greatly appreciated her service.

Didn't find what we were looking for this time, but everything in our condo is from Ashley. Great salespeople and quality furniture.

My furniture got damaged after a couple of years. The insurance paid for a replacement after 3 months. This store worked with me every step of the way. Stay tuned for my replacement pictures.

Very helpful staff, thanks

Henry was great help.

James Johnson is the best!

Shout out to Juan at the Palm Desert store. Because of his courtesy, professionalism and helpfulness I will come back and recommend Ashley to everyone I know. Keep up the good work hiring good people like Juan. Kathy R

I had a extremely bad experience with Ashley's furniture I bought 6 set leather couches and a big 6 set dining table and I had nothing but issues with the product to be fare it was the 3rd party delivery team that damaged my products but Ashley's furniture gave me trouble when I would call and complain about the damage when I ask for a Ashley's furniture team to deliver they assured me it will be done and when they showed up it was again a 3rd party I spent $6,000 on the couches and the dining table to have the new product to be broken and damaged I will not and have not bought from any Ashley's furniture store again.

Honestly one of the worst experiences of my life. I bought this gorgeous dream bed just to be told they sold me the wrong bed two days later AFTER I got rid of my bed! They gave us the run around and weren't even nice about it! I really would hate it to happen to someone else. Then they reimbursed us without letting us know so we made an additional trip for nothing. Ed, James, & Jessica got defensive & just suggested for us to go back and purchase a mattress to get a "better deal" so now I'm without a bed for almost a month & the treatment on top of that like.

Becky was very helpful and thorough, she made our experience enjoyable and satisfying… if you’re looking to furnish your home ask for Becky!

JAMES SOLD ME MY DREAM BED JUST TO BE CALLED TWO DAYS LATER THAY THEY SOLD ME THE WRONG BED AND I HAD TO GO BACK AND PAY THE REST OR BUY A MATRESS TO GET A DEAL! And spend money I frankly don’t have because I just bought my first home. I already got rid of my bed and been sleeping on the floor! They weren’t even nice about it and kept dodging my calls. How messed up is that!?! All I got was an I’m sorry but what about the inconvenience it’s cost me. I wouldn’t have gotten rid of my bed! 😭😭😭 The worst customer service. Gave me the run around just to come in to the store and they had already reimbursed us. Made me come in for nothing ! Also ALL THE CUSTOMERS INFO AND ADRESSES WERE JUST LAYING OUT UNATTENDED ON THE COUNTER FOR EVERYONE TO SEE!!!! Names adresses card numbers purchased information!

Abby an Edd were very helpful with the process of getting all my furniture

I purchased several rooms of furniture for our new home and FELIX was amazing with his service. In fact, the second time I purchased items I did it all is text with him and knew I could trust him completely.

Henry is great. We’ve been lucky enough to buy two sofas from him. Every time he gets the deal done

Had just what I needed to finish a project on time and within budget.

Great experience from start to finish!

Staff are very accommodating and courteous.

Julio, and James are the best!! Whenever I want to buy something for my house, I love to shop at your store and always have a great experience with Julio. James was also helpful today. 5 Star service.

Julio was very patient and friendly. He is vert knowledgeable about every couch and sectional in your store and we like to do our homework. It was a pleasure to work with him.

Quality products and helpful sales people.

Great selection of furniture. Salesman Henry helped us make perfect choices.

Henry was excellent, helpful and very knowledgeable.

Abbie was amazing! 5 star experience. She is very knowledgeable and was very patient. She helped me pick the best furniture and made the experience very simple.

Ask for Peter if you want a salesperson with a lot of product knowledge. Especially with mattresses! I had no idea how much variety there was in mattresses! This guy knows he’s stuff

Peter exceeded my expectations and was totally professional from start to finish. I tend to get a feeling of getting ambushed by sales folks when walking into furniture stores and he was graceful on his approach and never pushy. I appreciate that. Transaction was smooth. Delivery Thursday. Thanks Peter!

Had a great experience today at the Ashley Store in Palm Desert. Kirk was our sales associate and he was amazing and very helpful. He didn’t pressure us and listen to what we were looking for. We ended up with a new couch for a great price. Go see Kirk and he will help you with what you need.

Juan was terrific to deal with. No pressure Awesome Salesman !! And a great sense of humor!!

Do not buy ANYTHING from this place. And if you work here you should find a new job somewhere else. They have you selling trash furniture at high prices, then deliver trash furniture broken and damaged. Especially do not buy the warranty it doesn't cover anything they say it does. I got ripped off by this place and will never forget it. They rely on first time buyers and don't count on you to ever follow up with your damaged garbage furniture. All of my dressers have broken drawers that will not hang on, clips falling out, finish wipes off. And I bought their most expensive set.. Shame on this company and the people who work here selling it to you.

Maria was extremely knowledgeable and helpful

Very helpful, not pushy, sales agent. Great selection!

Maria keeps us coming back. No pressure yet very professional.

My experience was very positive at Ashly Furniture in Palm Desert was greeted at the door by the sales person who was helpful in finding the right Living Room furniture but was not pushy and I found the perfect set for my home at a good value.

Decent deals, good customer service

Julio was amazing, purchased a bedroom set as well as a sectional with end tables and a coffee table. Julio was patient and gave us both ends of our budget and a we amazing through the whole process.

What an incredible furniture store. A huge inventory with something for every room in the house. I love the bedroom sets especially. Such gorgeous sets. The sales staff were excellent to work with. I really liked this place.

Great customer service. They do not over bombard you they leave you alone until you are ready

Good deal buying a quality sofa looks like from online order to go with matching recliner already bought.

Brenda is very friendly, she doesn’t get tired of me changing my mind which sofa I am going to get ,she never turn back on me . If ever I need furniture again Ashley furniture is the place to be

Excellent salesperson, Kirk, made the experience delightful.

Amazing store. Becky helped me find a couch remotely and was able to fulfill my order asap. Highly recommended!!!

Great experience and great service from Nathan and the whole team!

Quick, easy and accurate order. Answered all of my questions at the time of ordering, even scheduled to our preferred date at no-hassle. 👍🏼

The person who helped that day, I was in the store was very kind and helpful.

The representative was very attentive and knowledgeable. We were able to find a really good deal. We have been buying furniture for them for quite awhile. They do offer great products.

I used to love walking around and looking at all of the beautiful funiture at Ashley. Everyone was so nice and helpful. When I finally decided to purchase our mattresses and keep it local I went to Ashley. That is when it all went downhill. I purchased my son's Purple mattress and pillow first and then my daughters Purple mattress a couple of weeks later. High pressure sales "buy today or you wont get the sale price" This was a mattress purchase not a car. We had an immediate problem with my daughters mattress from the initial unpacking. It was very clear there was a problem. Ashley's employees were no longer helpful or nice. I called repeatedly with no resolve. I emailed and I went into the store. I finally made contact and a scheduled appointment 2 months later. The technician came out assessed the situation and whole heartedly agreed with us. Another month later and I had to call them for an update. They told me nothing is wrong with my mattress and they will not help me any further. No exchange no refund. The worst customer sevice ever!!! I spent over $3,500.00 and I just wanted Ashley to make this right. I would if I could give Ashley a lower rate. 0 STARS

Recently I was in need of a dining set and end tables. Ashley Furniture had both. Great selection and styles!!! Also both times our Salesperson was very helpful. Real patient with us. Thank you!

Purchased a dresser and had one drawer fail very quickly. We took the broken pieces to the Ashley store to show them exactly What was broken. After a long wait for warranty service to come, the repairman shows up without the needed parts. He promises expedited ordering of the parts, since our dresser had been broken over a month already. Now, two months later, we still don’t have the parts and still have a broken dress. We requested replacement of the dresser since it is under warranty. Ashley refused because it was a “simple” repair. Yet we still wait for this simple repair. Nearly 3 months later. Horrible customer service. Horrible warranty service. We are now three months later in the middle of March and Ashley has still not been able to get the parts To repair our dresser nor have they honored their warranty, even though we asked numerous times. This is the Worst customer service I have ever Experienced in my life. Absolutely no interest in honoring their warranty. We have finally decided to hire a furniture repair man to do what Ashley refuses.

couch was delivered in wrong color at first. ottoman has yet to come in and it's been over a month.

Very disappointed. The first day having the couch delivered, I noticed the cushion was leaning towards the left. The stuffing was uneven and d very uncomfortable. I called Ashley and sent a tech over within a few days. The tech validated the complaint. They didn't even have the courtesy to inform me in their decision which was denied. . I had to call. Well I opened up another complaint. This time, they stood me up with a set appointment. Now they're supposed to be coming this Wednesday. I have no trust in them. What would be my recourse.

We just moved to the area and were just browsing to see what you had. Ended up with most of the furniture we needed to furnish our new home. James was a GREAT salesperson! We had a great experience and will definitely be back!

Excellent knowledgeable service

Carmen and James did a fantastic job at providing the most pleasant experience while shopping for new living room and bedroom furniture. They made me feel comfortable and gave me the space to roam freely and put all my favorite pieces together. The store has a great selection to choose from. Friendly and professional staff.

Our sales rep. James was very helpful. He allowed us to browse and answered all of our questions clearly and promptly. The 2 gentlemen who delivered the chair were friendly and efficient. We were extremely satisfied with all services from beginning to end.

I didn’t get directions

5 stars for customer service for Juan who helped me order my dining set. 0 stars for Ashley having a no return policy. I thought only sketchy businesses had those All sales Final rules. I will re-think shopping here in the future.

Becky was wonderful to work with!

Worked with Henry and he was able to get us what we needed quickly, professionally, and friendly. And we feel the mattress we got is comparable and if not better than the mattress-in-a-box you can get online.

I was greeted at the door, explained what all the sales were, and then left to explore the store without being pressured. The sales lady came by to check periodically if we had any questions. When she could not get back to us, she had a salesman come check on us, and when we decided on what we liked, we were given an awesome deal. I recommend Ashley furniture for a no hassle. Awesome deal place to shop for furniture.

Freindly helpful sales people. New his merchandise and made our purchase easy.

Bought a $3500 couch and is peeling off I got the useless warranty and off course is not cover I call Ashley for help and they denied to help, I will never go back to that store again, they use sheap materials on their products.

Had an amazing shopping & service experience with Nate!! Ask for him!

Excellent service Henry, thanks. You are very knowledgeable and efficient.

Customer service during this visit was pleasant as I didn’t have a sales person following me around every step of my way. My sales guy was extremely helpful not pushy, and as a result, I made a very large purchase of items that I needed. My experience was a positive visit. I highly recommend Felix V. as an excellent sales person. My only negative comment is the delivery fee is excessively high, and is based on a sliding scale.

Jessica and James were wonderfully informative and helpful. Hope delivery goes as smoothly!

Juan was terrific. Helpful and not pushy.

11/2/23: I placed 2 separate orders through Ashley, both deliveries, half of my items were broken. A total of 4 items. Also, they dropped off a different customers furniture at our home. They do not handle items with care, when being built or during transport. Items came in dirty, scuffed, scratched, missing/broken screws and drawers not sitting right. I do not recommend Ashley Furniture Store as they do not care about the quality of their products or their customer satisfaction. I will never shop with this company again. For the amount of money I paid for their products, their service was unacceptable. Not to mention, the item that could not be delivered due to damages, is now out of stock. So I now have 2 dressers and 2 nightstands with no matching bed. I would give 0 stars if possible. Update on my orders as of 11/15/23: the technicians did come out and ordered me new drawers. The drawers came in with no handles! Like how! Also, one was scratched (see photos below). Making this their 4th attempt to get things right and they once again failed. In case you were wondering, I never got my bed as mentioned in my initial review. I would give negative stars at this point if I could after all this hassle. Let me save you the trouble right now, do not shop at Ashley Furniture. Update as of 12/12/23: five drawers later I finally have 2 that are undamaged. Do they slide into the end tables? No! They are totally off and don’t close all the way. I also found additional scuff marks on my dresser once we began moving our new furniture into its place. (See newly added photos). I am at the point where I will have my local handy man fix these drawers and the scuff marks before speaking to anyone associated with Ashley Furniture’s customer service and avoid having them send out, yet again, another pointless technician in addition to missing a day off work. 0 stars highly do not recommend!!

11/2/23: I placed 2 separate orders through Ashley, both deliveries, half of my items were broken. A total of 4 items. Also, they dropped off a different customers furniture at our home. They do not handle items with care, when being built or during transport. Items came in dirty, scuffed, scratched, missing/broken screws and drawers not sitting right. I do not recommend Ashley Furniture Store as they do not care about the quality of their products or their customer satisfaction. I will never shop with this company again. For the amount of money I paid for their products, their service was unacceptable. Not to mention, the item that could not be delivered due to damages, is now out of stock. So I now have 2 dressers and 2 nightstands with no matching bed. I would give 0 stars if possible.Update on my orders as of 11/15/23: the technicians did come out and ordered me new drawers. The drawers came in with no handles! Like how! Also, one was scratched (see photos below). Making this their 4th attempt to get things right and they once again failed. In case you were wondering, I never got my bed as mentioned in my initial review. I would give negative stars at this point if I could after all this hassle. Let me save you the trouble right now, do not shop at Ashley Furniture.

Accomodating, nice. Salesman is friendly.

Kirk was very professional and respectful

Becky Lopez from PD was very helpful and knowledgeable. I am very satisfied with my purchase.

Everyone is attentive and friendly. Pricing is awesome and delivery is easy.

Very knowledgeable about floor stock and answered all questions with ease.

María was great from the moment i walked in the store she answered all my questions and helped me all the way to the end thank you Maria i will comeback for more furniture

My experience was great while in the store. Juan Rojo was an attentive and well educated salesman. He helped me find exactly what I needed. It was unfortunate that I had to make a 2nd trip to the store to present my Credit Card because the POS system would not accept a card that did not match the delivery address. I understand for security reasons this might happen but I feel it could be avoided. I am excited about my new sleeper sofa besides the extra trip. Thanks

Courteous, knowledgeable and very efficient sales person, James

Both sales and delivery personal were great

Fast service Great employees

Placing order for sofa over the phone. The price was higher than the advertised price on your site. After bringing this to the employee’s attention, he got with his manager and they honored the internet price

Bought a mattress, pillow and box spring . Ed the manager was awesome. He made the sell easy and no pressure. And when I had an issue with the box spring , Ed made it right. There’s no doubt I will be buying my new sofas there soon.

Nathan was a good man to us :)

Store is set up well and is clean. Julio helped me pick out a chest of drawers. He gave me ample uninterrupted time to look around and then was able to point me in the right direction when I explained my size need and the quality I was looking for! Very attentive without being pushy!

BEST EXPERIENCE I EVER HAD!!!!

Efficient and informative customer service by Pete in Palm Desert

Jocelyn was the best! Super helpful and informative

Ask for Peter Reichel if you’re in Palm Desert area! He had a wealth of knowledge and style. Quick service, and delivery is important to me. Tell him Niki sent you!!

My salesman was wonderful. I am looking forward to getting my furniture.

Shopping at the Ashley store in Palm Desert was surprisingly pleasant. My husband and I weren’t sure what we wanted, but the salesman, James Johnson, showed us what was available, then let us discuss the options between ourselves without any pressure whatsoever. When we found a couch we liked, he came up with an agreeable price, again no pressure to buy extras. Now we are waiting for delivery and expect to be very pleased with our new couch.

Nathan was an incredible help. Stayed 30 minutes past store closing to seal the deal. Very knowledgeable & informative. Now with my new mattress I can wake up without an aching back. Time to get rid of my 27 year old dinosaur of a mattress. Thanks Nathan!!

Pete was amazing, very helpful and no pressure

Jocelyn was such a pleasure to work with! Right when I walked in she asked what I was looking for, and helped me find it instantly! I ended up leaving with what I came in for. Thank you Jocelyn!

From the minute I stepped into the store and saw hungry faces writing to tackle me I saw one particular sales associate and said a quick prayer he would be my guiding light to a new bed!! I was not disappointed, Nathan was my guardian angel. Listened to what I said, asked the proper questions and found my new sleep set. He is Fabulous and I day this from retail management 40 year experience.

Peter Reichel was great! Great customer service very attentive to what we were looking for. He gave us great pricing! We came in to look never expected to buy but he made it worth it! Company definitely needs to get this guy business cards!

In and out quickly to replace a furniture piece our dog thought was his to chew.

Very friendly staff and fast service. I appreciate that AAA+++

Salesmen not overly pushy, but helped steer me towards the right direction that I was looking for. Decent selection of items at fair prices, recommended if in the DHS/Palm Springs area.

Seems overall less than it was a couple of years ago. Less choices and higher prices but the have a lot to select from and should still be a place to consider getting your next furniture from. Usually have good sales on any given holiday, so I'd wait until then.

Staff is always kind and helpful and not like stalking you and making you feel uncomfortable while you shop. They were wonderful with our kids and answered all our questions. I'm really bad with people names (most people are parental units of insert dog or pig name here lol) and I think her name was Cassandra. She was fantastic. We have bought things here and there from Ashley mostly to ship home from online so this was different. But it was such a no stress experience. We had gone to another store and such an awful experience that I canceled my order and began my hunt elsewhere. I guess I really can't say enough good things about the relaxed atmosphere and customer service provided during my visit.

My friend and I worked with Brenda at the Ashley store in Palm Desert and were enormasly happy with her. She was very helpful and we ended up purchasing a large amount of furnishings from her. A big thumbs up to Brenda for you help and professionalism.

Needed to order a replacement headboard for my bed. James from the Palm Desert Home Store made it an easy process. Thanks!

Henry, our sales person was very helpful and very cheerful. We will be back again.

Juan from palm dessert and his manger Ed ! Thank you , very helpful and helped me find the perfect kitchen dinning set ! So patient with all the question I had !! I will definitely come back again ! Thank you guys again

James was a great salesman not pushy very helpful

I purchased a new couch and chair about 45 days ago it is already wearing out will not last me for another two-three year. All they can do is restuff it the technician said there is no default in the furniture no defaults what about the material and stuffing is a default they will not exchange or refund cannot offer a solution except to restuff with fibers. Ashley needs to make this right guess I will be calling them every month to restuffNever again will I purchase from Ashley

Peter was extremely helpful and friendly.

Such a great experience with Becky at Ashley Furniture! She was personable, knowledgeable, and able to help us via text, even after we left the store. Ordered a new living room set in store with her and 3 end tables over the phone. Payment via email invoice was easy and fast. Totally appreciate Becky’s attention to detail and “can-do” attitude. She even was able to arrange delivery before my mother in law came to town for a visit. Thank you, Becky!

Great service from Henry. Convenient store location.

Thank you Jocelyn C. for your outstanding customer service!!

Started our search for new furniture at another furniture place…the showroom was so big it was overwhelming and I swear everything looked the same. Next day we walked into Ashley and immediately knew we were going to find what we were looking for and by golly we did! Jason was awesome, giving us the space at first to look around then coming back and making it all happen. We bought our last set with Ashley 10 years ago and the awesome selection and customer service keep us coming back time and time again!

Maria was very helpful.

Great store, Nate was knowledgeable and helpful beyond expectation.

Brenda found what we wanted, had great ideas and set up our delivery flawlessly.

Had a great experience with the sales person Henry. Was very knowledgeable and helpful..had exactly what I was searching for...with delivery in a few days..will shop there again..

Nate was absolutely amazing! He spent hours with us as we picked out beautiful pieces to fill our new home! We will be back for the finishing touches! Thank you Nate and team ☺️

Henry was very professional and informative. Great experience.

An outstanding experience. The staff in the store and in particular our sales representative were very knowledgeable and very helpful in the store. The delivery was rapid and seamless and the product (a full bedroom set) was delivered without a scratch. Overall a great experience and I would absolutely shop there again.

Abbie helped me out with selecting the best table for my home. Thank you for the help

Abby was very helpful and very accommodating

I was here with Kirk, he was a great help. He answered all questions and concerns and helped me get my dining table, living room sofa and bedroom.

The sales rep Peter was very knowledgeable , friendly and explained the differences in price and quality of various items which allowed me to make a better decision on my purchase. I will definitely refer my friends to Peter @ Ashly furniture.

We were treated intelligently and attentively. It was a good experience all around.

Peter was exceptional. He was patient and allowed us to freely browse for a new bedroom set. We can’t wait to receive it! Thank you!

Service great ( but you might get a little bit too much attention from the sellers) it's a nice and clean store with tons of furniture and accessories. Maybe not top quality but fair prices. ( I always believed I "you get what you pay for", but I can really recommend a visit to this furniture store.

Brenda was very patient and walked through all my options multiple times

Changing my review because I was given false information. I was told I had 3 day from date of purchase to return items and this is not the case. Ashley has a hard core no money back policy after delivery unless damaged. I should've been told this before. I'm going back to Amazon for my next properties unless you guys make up for this. If I don't hear from you to fix the issue. I'll share my experience on social media.

Descent quality for the price

We had a great experience shopping! The staff was very helpful, but also respectful of our need to look and consider options privately.

Peter was very friendly and extremely professional and knowledgeable. Went in expecting to buy the cheapest couch available ended up buying two couches and an expensive mattress.

Henry helped me out with my purchase. He was patient and walked me through every step of the way. As well as giving me details to every single piece I inquired about. He even made time for me to come back and finalize everything. Definitely a 10/10! Thank you Henry!

We purchased these bar stools for our second home and they were only used occasionally, however when we began using them on a daily basis the seat cushion material began deteriorating and coming off, sad because the rest of the chair is still in great shape. Ask for details of any products bought from this store, as the quality may not be up to standard!

Kirk was great help with our purchase at Ashley Furniture.

Great products at amazing prices. Juan was extremely friendly and helpful. I will definitely go back and shop again.

We contacted Abbey and she was very helpful. We had an idea of what we wanted and she helped us find the right furniture for our needs. Grate customer service.

Jocelyn Chavez Very helpful

James provided me great assistance since I was purchasing large items from AZ to my Mother's residence in CA. James went beyond , answered all my questions a d was even able to provide me w/discount on the items I purchased. Thank you Ashley Furniture for having valuable associates who go beyond. Loyal Customer MB

Here at Ashley Furniture. Kirk did a great job. Can’t wait to sleep on our new mattress.

I’ve been a loyal Ashley customer for many years! The design, service, and quality have always been very consistent. My Palm Desert contact is Brenda, and she’s top notch! She’s on top of every detail, communicating with me every step of the way!

Roger Clark is an awesome consultant. Honest, fair, and knowledgeable, he is a great ambassador for Ashley’s.

It was fantastic. Sales lady couldn’t have been nicer and well informed. Love my Tempur luxe breeze and Rosmont base.

Great experience from Peter and Ed! Best deals available in the valley.

I was helped by Kirk - thought I would be shopping all day, thanks to him I am not. Everything being delivered in a few days.

Juan was amazing and extremely professional.

We had a great experience today thanks to Jocelyn. She was so helpful, patient and knowledgeable. Best shopping experience we’ve had at a furniture store. We will definitely be back to see her for our furniture.

Awesome experience. Kirk was out salesperson and was very helpful. Ended up buying a sectional and are extremely happy with it. Would recommend.

Kirk was great

Brenda was extremely nice, knowledgeable and patient with us. In fact the financing staff was as well.

Henry& Jessica really deserve so many thank yous! We got our 1st set and they were uncomfortable after delivery nothing like what they had in the Colton store. So we called Henry and he handled our complaint very promptly and had a technician come out and evaluate the couches. Then we call the call center after our inspection was done and opted for a return. Henry found out we were unhappy and he got everything rolling very quickly and got us in the same day and assisted us with our exchange. I've never meet a sales person that goes above and beyond like Henry did and I am so very great full for him! Thank you Henry!

Thank you Jocelyn for great customer service

Brenda was helpful. Very nice and informative. I feel welcomed to return again.

Peter was so helpful and patient while we shopped. Made great recommendations based on our budget and needs.

Best Ashley store I've been too. It's very customer centric. We had to transfer credit from a different location and they made it painless and simple. Look for Juan, he is professional and attentive and made sure my needs are taken care of.

Becky was my sales associate and she was wonderful! Helped me find the perfect bunkie set with two mattresses!!! If you need anything for your home, I recommend you going with her!

Peter was amazing and helped me out but unfortunately I wasn't able to purchase since I needed it for Nevada and I was shopping in California. They need to update their distribution policies.

Peter was great at showing and explaining to us all of the options.

Julio was very helpful and informative. He was also very nice and answered all our questions and concerns. We were able to find everything we needed to get at a good price and quality.

Brenda was not working today so was helped by peter. Thank you guys my making it a great experience.. see you again soon..

Worked with Kirk and James with a flawless transaction on 2 reclining lift chairs! 5 stars!

Peter was great .. helped us get what we needed

Ed and Maria are the best. Bought a sofa and dinning chairs. Found the sofa elsewhere for less money and they price matched no questions asked. Maria is very knowledgeable on the products and made the whole transaction very smooth. A great experience. Thank you all. Michael & Kevin

Cassandra was very knowledgeable and was NOT PUSHY! Very nice!

Mrs topping was amazing very helpful and informative

Friendly and very helpful. Answered all my questions.

Salesman was knowledgeable and helpful, found exactly what I went in for.

Jocelyn was great! Best Sales woman there is!

Great product, delivery was quick and efficient, I’m very happy.

Excellent customer service. Henry Clark, Carmen , and Mariella made our experience very pleasant and Dianne helped us expedite our return because of health issues. We’ve been shopping with Ashley for over 15 years and will continue to do so. We can’t wait to get our new furniture. I also would like to thank Juan and Becky for their help. Thanks everyone!!!!!!

Was very Helpful, took his time would be returning

Brenda at Ashley in Palm Desert was helpful and easy-going and not at all pushy! Informative and personable and helped us pick out exactly what we wanted quickly with no hassle! Excited about our new sofa. Highly recommend. Thank you, Brenda!

We have just recently moved down to palm spring and needed to find a dinning table for our new home. We came across Ashley’s and was greeted by Abbie. She was very patience and helpful with our questions. She even took the time to help us breakdown the cost of our furnitures and give us the promotions that was available in store. Amazing customer service ! Would definitely come back here again!

Great service, always go see Maria, My go to store for furniture, thank you!! Maria

Great experience shopping for a dining set. Good options for a lot of budgets and I liked that the chairs seemed sturdy. For a big guy it matters. Nathan was very helpful and helped us select the best option.

Jocelyn Chavez helped a lot with finding the perfect couch for my home

Want to shop for outdoor furniture at Ashley‘s furniture today. Kirk my sales person was very helpful. A good quality furniture at a good price and a great sales person who is very helpful.

Great service and help with furnishing our new home. James was my salesman and was knowledgeable! Recommend!

Brenda helped me get the best quality and a great dealon a nice set of bunk beds! Thank you :)

Henry Clark was an excellent salesman. He helped us with a few pieces of furniture and gave us a deal we could afford.

We had an amazing experience with Abbie. The customer service was outstanding, and the product was exactly what I was looking for. Thank you

Jocelyn Chavez was awesome made our shopping experience easy fast very professional will recommend to friends and family thank you

Brenda was patient and calm. Her sales skills were hidden. She was informative and shared stories to help us understand the quality of products. And she’s an interior decorator. Score!

Jamel was super helpful and amazing helped us find exactly what we needed.

Henry and James both helped. They were great!

Great experience! Felix was extremely helpful and knowledgeable. Felix listened and was patient and was able to help us find the perfect furniture for our new home.I will definitely come back to Ashleys! Great customer service!

Jocelyn Chavez was great. Showed us everything we needed..... and more!

Mariel, the sales manager ar the Palm Desert store.Very helpful in solving a major problem. Excellent service.

Abbie was amazing she was very knowledgeable and friendly, not pushy like some sales people can be. She gave us space to roam and at the same time be there to answer questions. The best part was that she is bilingual and she explained everything in both English and Spanish for my mom whom we are buying the bed set for.

Braenda was a professional in her sales. Thank you

It was a great buying experience!!

Was looking for furniture. Decided to stop by at Ashleys to take a look. We were greeted and helped by Abbie; such a knowledgeable, professional and friendly saleswoman. She helped us so much and had so many options for us and helped get the perfect sets of furniture for our home. Definitely recommend it. Abbie rocks!

Abbie is outstanding!! Excellent knowledge of I was looking for. Went out of her way to help me. She deserves a raise!!!

I had an amazing experience at Ashley’s Furniture. My sales associate Becky was amazing !! She sold me the best dining table and couch. I will definitely be going back to her and referring all my friends and family to her!

Becky was great to work with! Would recommend

I had the pleasure of working with Becky! She’s very knowledgeable and helpful. Can’t wait to continue to do business with her at Ashley’s!

Becky was such an amazing help and was able to answer all of my questions!!

Julio was awesome! He was so helpful and informative.

Becky help me find my perfect dining table ! Definitely recommend her she listen and gave me everything I asked!

Maria was true professional ! Patient, knowledgeable and new her inventory 😁

Brenda was great ! Thanks

Brenda tropping was super nice and really recommend her !!!!!!!!!

Brenda is amazing!!! She answered all our questions and this was my first time shopping here. Definitely will be coming back to buy more furniture and for sure ask for Brenda!! Best service!

Perfect service and best experience

Henry and Mariella were a BIG help to us ,thank you very much

Peter helped me get a couch and a desk, he made me feel warm and welcome and I can't wait to return to purchase something else.

Abbie was amazing. Professional and efficient communication. She very much personalized our experience and took immediate action when greeting us at the door. She maintained her distance as we needed and came around as soon as we had questions. We’ll definitely continue to purchase from her.

Jocelyn Chavez did a great service!

Peter was so helpful and knowledgeable. With his help we were able to find the perfect living room and master bedroom set at a great price. Will definitely be back in the future.

Jason Rodriguez was the best salesman! Very informative and very easy going and was very quick to understand what we needed and he hit the jackpot! We were super satisfied with his service and his flexibility. He was very patient and very knowledgeable! 10/10 would very much come back to him!

Cozy and just what we were looking for!! We walked into an Ashley, and just in front on of us was the perfect cozy white sectional! Brenda was our salesperson and was 10/10! She was fantastic!! Thanks Brenda and Ashley Furniture!

James the sales associate met us with a smile, showed us around & explained the available options. He was very knowledgeable & helpful. Please let James know he did a great job.

Jocelyn Chávez provided the best service! She went above and beyond to make sure our needs were meant!

Super kind & patient as I kept changing my mind. Great customer service. Thanks

Went to Ashley furniture for a recliner I seen online. Craig was very helpful and was able to get what I wanted. Plus the item ended up being on sale.

Nathan spent sooo much time with us. Very friendly and patient. Would recommend Ashley furniture and Nathan!!

****UPDATE it’s been 2 months since my last complaint due to a bad chair… so they replaced it yes… but guess what it happened again!!! Please I worn everyone who comes on here for reviews before going to a store do nit purchase from here. The costumer service is the worst they, they can’t fix anything from you and they take forever to get back to you. It has not even been a year since we purchased this dinning room table. I’m so frustrated and mad. I will never come here again and I want a refund!!! If I can give 0 start i would. Worst customer service ever. We purchased a table with 6 chair about 2 months ago. Well one of the chair was not adjusted properly and one of the legs broke off while I was sitting on it…. And not to mention I’m 3 months pregnant. My husband has been calling to get this replaced and the pretty much just blow him off. I don’t recommend coming to this place.

So great definitely recommend Becky !

Great service answered all questions and I’m very happy with my purchase

I love Ashley ❤️ the team at Ashley is incredible, specially the customer service department. I made a purchased in 2019 and bought a sectional sofa that is beginning to look a bit old. I was helped by one of the ladies in customer service and they order new cushion casing and new chase cushion. Thank you Ashley for making my day.

I was at Ashley furniture and bought a twin bunk bed and 2 mattresses our salesmen Kirk was amazing. It's a beautiful store with great advisory.

Brenda was very professional and because of her we were able to find exactly what we were looking for.

Great service, was assisted by JUAN ROJO he was very knowledgeable and extremely helpful.

Upon entering Ashley Home Furnishings, we were greeted by store associate Julio Olmedo. Julio was a fantastic and attententive salesman. His knowledge and patience did not go unnoticed. He made the process simple and assisted us in setting up a new account and a future delivery date as well. If you're in the market for furniture and home accessories, Julio is your guy! Thank you for your assistance and professional assistance. We greatly appreciate it!!

Fun shopping for my new office.

Jason was such a huge help and was patient with your decision making. Happy to say, we were able to walk away with a brand new couch for my parents! Would recommend.

Very good customer service and support.

Best experience I’ve had in the desert go see Mr phish for all your furniture needs. He’s also so cool!.

DO NOT BUY FROM ASHLEY in Palm Desert. Their manager said they would replace our furniture if we had any further issues and now they will not do it. They said she no longer works there & they won't honor it. We have months and months of documentation, photos of the leather coming off & even a video of their service tech telling us that their 5-year warranty is basically worthless & to use dryer sheets to stop the sound. 🤦 Thousands of dollars wasted. They will tell you whatever you want to hear to get you to buy - then upsell you on a worthless 5 year warranty they will not stand behind.

DO NOT BUY FROM ASHLEY! They will tell you whatever you want to hear to get you to buy and will upsell you on their 5-year warranty. The store agreed to replace this and now will not honor it. It makes an ungodly sound, and the leather is rubbing off. PalmDesertLocation

I am so pleased with my purchase and sales person. Ashley furniture had exactly what I was looking for and the prices are fantastic. They offered discounts and delivery all the way to Blythe.

I was assisted as soon as I walked in which was great. But the salesman didn't tell me about the no return policy. I think I'll cancel my order in case this mattress isn't appropriate for me. Very disappointed.

Maria was extremely professional and knowledgeable on all the items we asked questions on. She did not rush or make us feel pressured. It was a great buying experience.

It was a good experience’ thank you

My sales rep was Brenda Topping, best experience with a rep ever! I explained what I needed and I ended up with such a great bargain, I was able to purchase extra! I will definitely love to work with her again when I refurnish my daughter's room!

Found exactly the chairs we wanted. Salesperson was attentive, but not over-bearing. Price was great and the purchase transaction hassle free.

Terrible management. Poor customer service. They made an error with our purchase...delivered wrong piece. They wanted us to pay the difference even though it was their mistake. Incorrectly advertised floor piece. We picked the item of the floor, recieved a different one and they still wanted us to pay for their error. Will never purchase from Ashley's ever again. Definitely do not recommend. Manager Zac was rude and arrogant. Not helpful at all. Would give zero stars if we could.

Very pleased with my experience at Ashley Furniture store in Palm Desert. Purchased very high-end mattress. I had done my research and found Ashley prices were super competitive. My sales consultant Henry was helpful, professional and knowledgable. Initially, there were complications with my order and both Henry and store manager Ed listened to my concerns, immediately took action and handled my purchase in a timely fashion. Excellent customer service. Highly recommend!

Great service and a great selection of furniture.

Our salesperson must be the most patient person in the world. Thank you Ashley furniture for making this pleasurable experience.

Salesperson was helpful. Got what I needed

I couldn't belive this store they delivered my furniture early in the morning I barely had gotten up broke boxes assembled furniture delivered nleft in less than 40 minutes n on top of that I am very happy 😊 😃

Our sales man did a great job finding what we wanted. It was not on the sales floor, he looked up ones until he found what we wanted. Great job!

Henry in particular went out of his way to answer all our questions and even had physical items placed on the showroom floor for us to try that would t have been there otherwise.

Peter the sales associate was very helpful, let us take our time browsing. Very patient and informative about the items we we’re choosing.

I went to take a look at a new couch because our family couch is 20+ years old. The moment I walked into the store I was followed around by this white sales associate. He didn't really say anything to me, but he was following me around the entire store as I browsed. It was the most awkward 30 mins, and I ended up leaving. I'm not sure if it's because I'm Asian or what, but I promise you I can't fit a couch in my purse. If your gonna follow someone around try and be less obvious about it.

The store is very well laid out and has a wide selection of inventory. Juan and Zach were very professional and helpful. They made our buying experience very easy.

Cassandra my sales associate was so kind and helped me find just what I was looking for. Store Manager Ed was more than amazing and helped seal the deal. I would give them 10 of 10 and recommend this Palm Desert Ashley store 100%.

Ricardo was awesome. Great deals here. Good quality stuff for a fraction the price of other places.

Arrived at Ashley's to open a case on some merchandise. Customer Service representative were professional and very helpful. I am happy with the service!

Initially Felix helped us earlier in the day and was fantastic. Later over the phone, Brenda got our file started and Nathan took care of us. Overall very happy with the team here and the experience!

Superb customer experience from the time we walked into the Palm Desert store throughout the entire sales process on a new sectional. Thank you Julio! We will see you in a few months for a new mattress.

The gentleman on the phone was very helpful and we got the dining room set I wanted in the timeframe I need it delivered and they gave me a great deal on the delivery and installation. I was very pleased.

It was good experience.

Anai Salinas was very helpful!!

We met Brenda at the entry podium. We were looking for bathroom vanities. Brenda advised that you do not carry them except online. We decided to look around; Brenda checked in with us a couple times. She is very knowledgeable about your products. Also, very professional & pleasantly friendly. A delightful member of your team! We ended up spending some $2,600 ~ a far cry from bathroom vanities.

Kirk was our salesman. He was wonderful, took his time with us. Walk out a happy customer with a new love seat. We will be a return client due to his patience and kind sales tactic

No delivery yet! Promised 2 days ago...

Itzel did a great job of showing me furniture options and helped me select what worked best for me. The process was seamless and furniture delivery I was easy to schedule.

Salesman Julio was great. Delivery guys were great. Customer Service when one of the bar stools was assembled incorrectly was horrible.Update - I had an appointment to fix one of the bar stools and they didn't show up. Down to only two stars. Absolutely the worst service I have ever had.

Felix, the salesperson was extremely helpful to us in furnishing my mother’s one bedroom apartment. He was patient, direct and honest. The selection of furniture was great.

Our salesman, Henry, went above and beyond helping us choose a sofa sleeper. It was a great shopping experience!

Becky was great to work with. Got all the things we wanted. And it is a sleeper too!

We had a great time at Ashley's store in Palm Desert today. Kirk, Diane, and all the Staffs were helpful, took time, and really respected. We found a Luxury Power Lift Recliner Chair for our Father. We hope Ashley's stores have a great business.

The best service!

25 Short term rental homes supplied. 25 visits in a row and Always the best service from Peter.

Excellent customer service. Rep very helpful.

Every time we go into Ashley's store in Palm Desert Ca everyone is so nice and professional and so helpful with no pressure to buy anything 👍 but once you find something you like to purchase a look more into everyone is so helpful and make it so much with no hassle or fuss . Love the items within store and the stores lay out .

Jocelyn Chavez is amazing. She was very knowledgeable and helpful with our purchase. We will definitely go back to her for our future purchases. Very kind and nice. Happy customers

My experience with Ashley was a great one I recommend for everyone to go check it out they have a lot of great stuff need a few more things to get from there for my bedroom

Always a pleasant experience with your sales representative Peter Reichel!! Thank you Peter for help and expertise!

Peter is the best salesperson and has helped me through many purchases. I recommend you only work with him!

I popped into my local Palm Desert store after I didn't receive any notifications after ordering an ottoman through the online store. Ed went above and beyond helping me with communications with the online department. Thanks for the help Ed, I received my ottoman in a timely manner with no delays.

We had such great shopping experience with our salesman Peter. He was not only very knowledgeable of the products but also very patient. He is such a polite young man, that is hard to find and much appreciated these days. I will definitely send my friends who are shopping furniture to him.

we are very happy with our experience. Peter helped us with everything. he was very honest and helpful. not pushy unlike a lot of other salespeople I've had experience with in the past for different things. definitely will go back to this location for future purchases and I hope peter can stll help us. thanks

😁Maria Elena was very helpful yet not pushy and let us browse and checked in with us a couple times. When we found what we wanted she wrote the order up and we were on our way. Prices were reasonable and quality seem very good for the price.

4/5 because I haven’t gotten the furniture yet but so far so good. I believe Jocelyn was the lady who helped us. Love her she’s great. She helped a lot and gave us our space when needed I really appreciated her!!

Juan made us comfortable, he quickly understood what our needs were and we purchased the perfect recliner love seat. Truly a 10 out of 10 !

Excellent customer service. We went to a few different furniture stores but left because of the pushy salespeople. Peter and Felix were very nice and excellent salespeople. Definitely recommend!

We had a great experience today! Peter was so helpful and patient!

Good selection. Friendly and knowledgeable staff. Lots of options to pay. Overall good experience

Their selection, prices and service is great!

James Johnson provided the best customer service!

Great experience! I highly recommend this store and even more specifically Jocelyn Chavez in sales. She was amazing to work with understood my needs, no hard sales pressure at all and worked hard to get me the best deal!

Pleasant and accommodating to work with

Peter was a wonderful sales person. He was able to outfit my mother in the perfect chair for her! It made my job much easier. Thank you.

Es muy fácil comprar en Ashley la atención y servicio es excelente y tiene buenos precios y calidad.

Wonderful experience! Nate was extremely helpful, informative, and courteous. We’d purchase from Ashley’s again 😊

Great service, personable and friendly. Not pushy which I appreciate. Thank you

Love my new Bedroom furniture! Abbie our sales person was excellent. She knew the answer to everything we asked, was never pushy. If you are looking for furniture ask for Abbie, she’ll make the buying experience so much easier!

Nice selection of furniture and very helpful

Everyone very nice. For Sure coming. Back

Kirk at at Ashley was great to work with. Thank you!

At ashly… Kirk was fantastic

Henry was great at showing us exactly what we were looking for and his being able to answer all of our questions

Had a GREAT experience with Ashley Furniture. Very polite, professional & fast. Would definitely recommend. James was especially helpful and enthusiastic.

Henry was a nice guy. We also got a speedy delivery on a sofa.

anaí and brenda were very helpful throughout the process. such a great experience.

Brenda was very helpful , such a great experience. Anaí was very helpful as well.

Highly recommend Jason. He is particularly knowledgeable with mattresses.

we found exactly what we needed

Brenda Topping was an excellent sales person. The service was very good. We were very impressed.

Awesome customer service. They worked with us to make sure that we got quality furniture that met our budget. Great place to shop.

Great experience! Employees were very helpful!

I got a good deal on the item I purchased.

Friendly with a lot of knowledge and helpful.

After spending several hours looking at other furniture stores in the area, we stopped in at Ashley. The salesman, Julio Olmedo, introduced himself and asked if he could help us. I told him exactly what we were looking for, the size, color, budget and restrictions we were dealing with. Julio said “I have three.” He led us directly to these options, answered all of our questions, and did not rush us or pressure us in any way. We had some decisions to make so we told him we would think about it and may get back to him the next day. The next day, decision made, I went to the store and waited while he finished with another customer. The entire process was quick and efficient and the couch we bought is extremely comfortable, a very good price, and we are excited to get it delivered next week. An excellent sales experience to be sure. Thank you, Ashley Furniture, for not only having such a large selection of beautiful furniture in the store, but also for employing such an excellent salesman as Julio

Very good customer service, I really enjoyed my experience. The employees were very nice and helpful, I love my new Tempur-Pedic bed! Thank you to Maria Hernandez, David, Julio and Jessica.

Very friendly, knowledgeable and helpful staff.

I found everything I needed

I had a wonderful experience purchasing all my furniture at Ashley! Itzel the sales associate was amazing and so helpful!!!! Highly recommend her and her team!

costmer service was excellent

Excellent customer service! Peter was fantastic and worked hard to get us in budget. After recently having knee replacement surgery Mariela the manager went out of their way to ensure I was happy with my purchase.

My boyfriend and I had amazing time and service at Ashley's. We came in at the beginning of the month and Jocelyn helped us. We were not sure what route we wanted to take, so she explained everything we should know about buying here. We then came back a month later and asked for her again. She helped us choose so many different items for our home along with connecting with us. She ran around the store for us and was overall amazing! Best customer service we ever had. Thank you so much Jocelyn.

Very helpful sales man. He was concerned that the correct mattress was selected.

So I purchased a mattress and couches on 11/26/2022 received my mattress days later, was told that I'd recieve my couches on 12/21 since they said they had them in stock and after purchased found out there weren't, I then look at my receipt to find out it says my couches would be delivered jan 4 I went back to the store and spoke to sales man Felix to see why it said that ,he showed me his computer , and said no you will be receiving them by the 21 ,well today is the 21 and I have no couches , so I guess I don't have couches for Xmas after all and I already got rid of my old couches , please make sure you check you're receipts these sales reps like to lie

James was wonderful. I had to place a phone in order. He was amazing and provided all of the info on delivery etc.

Kirk and Julio were fabulous helpers in store today. For a wonderful bedroom set. I couldn’t be any happier

I walked in to buy a mattress and Itzel helped me right away. She was really friendly and very knowledgeable about which ones fit my needs. She made the sale very easy. Thanks!

Recently purchased an adjustable base and I’m very happy with that purchase. Becky made buying super easy and made sure there were no issues with delivery. 10/10 would recommend!

Becky was amazing! She helped me pick the perfect mattress and frame! Gave me a great variety of styles to choose from! Definitely coming back!

Becky Lopez was an outstanding sales representative!! She went above and beyond from the minute we walked in the door. We were in and out in 30 mins. Best purchase I’ve made in a long time!!

Went into Ashley furniture looking to buy a new set for my house was helped by Becky Lopez couldn’t have has a better experience. She had such amazing customer service and a great follow up with me.

Kirk and Julio did a great job helping my fiancé and I find a couch! Their service and knowledge was exceptional, we appreciate it all your help!

Don't buy from this store was told by Becky i could use the promotion but when got to store was told that's only for new customers thanks to her I will never buy from Ashley furniture again

I had a great experience at Ashley’s a very nice young woman named Miranda was more then helpful My home wouldn’t be the same without her. She made me feel very welcomed and we found the perfect furniture for my new home together .

Very friendly, and excellent customer service 👏

Good service. Courteous and friendly

Great experience with jocelyn. She helped me find my bedroom and living room furniture .

Had a wonderful experience at Ashley’s. My salesperson was Felix, he was very knowledgeable and was able to fulfilled my needs and expectations! Thank you!

Felix was very helpful. He greeted me warmly when I entered, asked what I was looking for (or just browsing), pointed me in the right direction without the dreaded ”hovering”! When I found what I was looking for I caught his attention easily. He was helpful and very courteous!

The salesmen were not consistent in dealing with our requirements. They kept “pushing what they wanted us to buy and only after a long time did they respond to our interests.

Showroom is well kept merchandise is well organized employees friendly and polite well versed in their products

Buying at Ashley was okay, but after that nightmare. Delivering piece by piece in months. Claim for the couch was ripped during delivery took few month to resolve , they keep calling from different departments and asking same questions over and over and over again. And sale person that promised for extra $700 warranty that we purchased everything will be covered, but truly it was scam. Even couch foam is different firmest in the same couch, but they said we don’t understand, it’s just different color. Please go some local small furniture stores , not buy from this corporation.

Great service as we selected a new guest room furniture set plus mattress. Good prices.

I ordered a bedroom furniture and was charged for shipping /delivery .I requested time off just so I can be at home and receive the furniture. Finally the day came , and I did not get any emails , phone call , text ,nothing . So , I call the furniture store , after a few minutes they tell me that they won’t be delivering until next weeks because of some excuse from the warehouse . I was upset because they should have notified ASAP that my furniture was not going to arrive after that , I could have gone to work and not lost on money . The worse , is that you as a customer have to pay for shipping and yes I expect quality work and things to be in schedule . For the future , I will not be going back to Ashley’s for anything . I still have to purchase another bedroom set , living room set , and I will not be going to Ashley’s . On another note , I orders my appliances from Costco and had excellent service and delivery , and COMMUNICATION.

Talked us into curbside drop off to save $100 —not mentioning it would be unassembled There were 2 cracks in two different pieces that we had to glue together before we could even attempt to assemble it

Happy they were willing to switch parts of the package so we got what we wanted and needed

Su excelente atención al cliente y su calidad en muebles

Good service but the name is DEUELnot DEVEL. Please change your records.

Great experience w Felix as my sales associate. Good selections and professional service.

Walking in gel similar to what I imagine a small pup would feel like walking into a pen of hungry wolves.

Terrible experience here. We bought some furniture here and the sales associate showed us some sofas. She sold us on them. We noticed they were damaged. She then proceeded to assure us that they would discount them and the warranty would cover them. Sold. Sounds like a good deal right? No. Now they're telling us that warranty doesn't cover it and that that it's been more than thirty days even if we called a claim they wouldn't do anything about it. This is all after they assured us that they would start the claim. Terrible way to treat a customer. They basically sold us trash.

Great deals, better people. Came in with my in laws a while ago and was helped out by Abbie. Very understanding, patient and didn't feel like I was being taken advantage of. If you need good furniture and are in the area I definitely recommend this Ashley over other stores here.

Great customer service. Especially jessica from customer service. Super helpful!!

we came, we saw, we bought.

It was a very pleasurable experience. My salesman, Pete Reichel, was very personable, professional, and extremely knowledgeable about all products in the store. He listened to what I was looking for and showed me the things that might fit what I was looking for. He didn't waste my time showing me chairs that were not at all what I said I was looking for. He made very helpful suggestions. It was a total pleasure working with him. I found exactly what I was looking for. Whatever you pay him, it is not enough.

James was very helpful and took time so we found exactly what we wanted. Very happy with the service and selection

David Neff my sales person was amazing. He really listened to me, and showed me the perfect recliner. I was in and out in less than an hour, and my perfect chair will be delivered on Wednesday. Very nice experience.

I went last weekend to look at some furniture pieces and Nathan approached me and took his time with me. He informed me about an early Black Friday sale for the following weekend (today). My fiancée and I went today to purchase a dining set table and two couches. He did an absolutely great job and explained everything to us. I loved the fact that he did not rush us or get inpatient with us.

Amazing customer service from Abigail Murillo. Always helpful, always knowledgeable.

Overpriced.

We were met by Becky, who could see that I was physically handicapped. She immediately offered the use of a wheelchair which enabled me to move through the store with ease. It was a nice gesture. Becky walked my spouse and I through the displays, and we spotted the sectional we thought would work well for us pretty quickly. Becky made the experience quick and efficient. Thanks Becky.

Itzel was so fabulous and knowledgeable. She was a pleasure to work with and very professional. I would highly recommend visiting her at Ashley!

My furniture was damaged I'm 100% sure they knew cuz the wood was cracked with wet paint on top of it when I felt the crack my fingers got full of fresh white paint it's a shame that this company would deliver a damage furniture with them knowing it was damaged we work so hard for our money and we decide to spend our money in their companies they shouldn't rip us off like this I hope they make it right

great parking, easy to browse and shop. Great customer service

Rebecca Lopez was very helpful and friendly and willing to help us out on what we were looking for and was successful on what we needed. We are very happy with our purchase. Thank you again Rebecca!!!!

Itzel and Abbie were amazing!!!

I would definitely buy furniture at Ashley Furniture. I had a problem with my office chair and contacted Ed, the store manager. He not only tried to fix the chair, but he also offered to replace it with another one. Ed went above and beyond and stood by his product.Thanks Ed.

Maria was our saleswoman and she truly did an exceptional job. I was helping my daughter and son in law so they can purchase furniture for their new place. She was the most sweetest and helpful person. Without us even telling her she knew my kids were young adults and didn't try to sell them the most expensive items. I hope her managers know how great she is and because of her I will be going back but only dealing with Maria. There isn't enough words to express all the positive things about her and enough thank yous to give her. Maria thank you for everything you are amazing.

Jocelyn helped us so much with our first purchase of our new bedroom set ! She was very informative, patient as well as very nice !

the great customer service Juan was very friendly and informative he answered all my questions and was very knowledgeable about the sofa recliner I wanted and gave me the best deal thank you Juan I will return and tell others

Had a wonderful time looking for my couch everyone had smiles on their faces. Very welcoming and everyone was so helpful.

The manager Ed is the real deal

Terrible delivery service. Ashley’s Furniture tells me I have between 8-12 for the delivery. I get a call that they’re TWO MINUTES away when I was told I would get more of a notice. The delivery driver was rude and unprofessional. While I was trying to come up with some options since I didn’t have access to the home for the delivery, he asked if I paid in cash. Why did that matter? Would I be treated any differently had I financed? Ridiculous. When I spoke to customer care they stated that he works for a third-party company. The driver could care less about the fact that I wasn’t given enough notice and customer care washed their hands of me and and my experience. I highly recommend that you seek out another company for furniture.

Great Easy and fast service !

Ricardo and his team were very helpful.He made the process of buying a dining set very easy. I have always loved my experience at this location, as my whole house is furnished with Ashley.

Come buy at ashley. Ask for jocelyn

Had a great experience working with Jocelyn. We did our entire buying experience over the phone and will have it delivered and assembled. Jocelyn was very attentive and helped direct us through the process. Would strongly recommend Ashley and Jocelyn particular.

We highly recommend you ask for Juan the next time you visit the palm desert store. Juan was so incredibly patient, professional, and really helped both my husband and I choose the right items for our home. We can’t wait for our new furniture to arrive.

Enjoyable environment and super friendly staff!! Manager mariela went above and beyond with my needs!!

Great customer service, fast and efficient.

I bought a recliner 2 years and 8 months ago. The leather is peeling off already. I also purchased the protection plan. What a mistake. They won't even send anyone out to check it. Do not buy there. Do not purchase protection plan. I will NEVER buy from Ashley again. I will also advise everyone not to buy from Ashley either.

The manager who helped was nice and polite. The desk ladies not so much. The call center hasn't fixed the errors on my account in their system after numerous previous attempts. Had to pay cash because no one could figure it out. Then the desk ladies looked appalled that I was paying cash. Green crisp bills. They almost wanted to say they couldn't accept the money because then they'd have to walk and get change somewhere within their office. They were not busy, I was the only client standing in front of about 7 -8 ladies who all had an opinion but no solution. A little annoying for me as a customer...

Julio’s the best salesman ever! Thank you!

If I could leave 0 stars I would, unfortunately I had to put 1 to even leave a review. We had an absolutely horrible experience with Ashley’s Furniture Palm Desert, CA store and are sadly still dealing with the situation months later. I can 100% say that this is the worst customer service I have ever received. My fiancé and I bought a bedroom set from Ashley’s as well as a mattress etc. And only a few weeks and $7,000 later, our brand new $2,100 mattress was deemed faulty by one of their own technicians. Thank God we didn’t go with the $10,000 mattress they were pushing us on. We had not even had this mattress for two months before it formed a dip and sunk completely to where the Ashley’s mattress technician gave an official report that they indeed sold us a faulty product. We have been going through months of back and forth with them, they refuse to give us a refund for it as we do not trust them at all and therefore do not want to exchange for the same or more expensive mattress which were the options they gave us, their furniture is completely cheap, customer service is so unhelpful and rude. They then told me I can pick the mattress I like, but since it’s cheaper, I would still owe them $2,100, even though they are the ones breaking contract law since THEY SOLD A FAULTY PRODUCT WHICH HAS CAUSED INJURIES. Completely illegal. I asked for a refund so we can go elsewhere as we don’t want to buy from them ever again, as again, they sold us a faulty product which was so bad, it leaves me to wonder if it was even new in the first place. This is the worst furniture I have ever received, as I am pregnant and have been sleeping on this extremely uncomfortable and faulty mattress in which is now causing me back injuries and has greatly exacerbated my fiancé’s back issues, and still months later they won’t even help me deal with corporate, they said they will not issue a refund in their store, it’s up to me to call corporate, and their manager refused to even speak to me. I will never buy here again, and I would recommend going anywhere else but Ashley’s Furniture to receive actual customer service and products that will most likely be a better price, NOT FAULTY, and better quality as even when they do sell a faulty product, they don’t seem to care at all whether it’s causing you injuries, pain, or frustration, they refuse to make their own mistakes right with the trusting customers.

As always the sales woman was nice and helpful, I would recommend them. Our delivery will be in 3 day's which is perfect

Great furniture, horrible costumer service. I ordered 2 bedroom sets and bar stools from Ashley's. It was all on back order, which was not a problem as I agreed to wait. They called a month later stating they got all my stuff early and wanted to deliver to me that weekend. I emptied out the 2 bedrooms of the old furniture and got rid of it to be prepared for the arrival of my new sets. The day of the delivery, no one called, no contact, nothing. When I called Ashley's to ask about my pending delivery, everybody was confused on what delivery I was talking about. Spoke to 4 people and they were all confused sharing my items would not be arriving for another month and a half. Now I have 2 rooms with no furniture for 1 and a half months. Finally my order comes, and they deliver everything, except they forgot to tell me there are missing items and pending another month and a half. One of my beds was not installed properly, and they did not even leave me all the screws so I can finish installing them (even though I paid for full installment). Every time I call, no one seems to know what is going on, sometimes extremely rude. I do love what I got from them, but such a hassle and pain I doubt I will go through them again just because of all the run around and lack of good costumer service.

The selection was great and the Salesman Robert Liveri was very nice and professional. I would buy from him again.

Awesome staff thanks work with you based on your budget and finances. This is my second time going back to Fernandoin six short months, and I will definitely be back again soon!

The people are sweet and nice- they have no control over the quality of the furniture. That being said the quality of the furniture is ridiculous. Spent $2000 on outside patio furniture and it’s already disintegrating after 15 months. They only warrantee a year most likely knowing their furniture falls apart after a year.

Ordered pricy queenbed with foundation and head board. Sales person suggested box spring too. When delivered we realized the mattress was too high to get in and out of bed and covered 70% of headboard. When we called that day they called back and said no refunds. Annoyed that salesperson sold the box spring and now we have to pay to get it picked up from outside source. Lousy customer service. Will not shop there again.

I felt the hostess was a little rude once we walked in. We were looking for a sleeper sofa and she informed us that they were scattered throughout the showroom but most likely we're not in stock and be up to 12 weeks for delivery. I didn't mind that. But later when we ask somebody else a specific question about a sleeper sofa he stated they don't have any on the showroom floor. So we wasted our time.

I ordered a dining table and purchased set up & delivery. When arrived delivery driver had a huge box and was proceeding to leave at my front door. I showed him the receipt of “setup & delivery but he continued to tell me that’s not what he had on his order. He instructed me he could leave it or take it back. He wasn’t rude but he was very a bit insensitive to the fact I was holding a receipt in my hand that said paid for set up.. he said he was not able to assemble it for me. I decided to have them leave the box with the hopes my husband will be able to assemble it. I was very disappointed and said I would like a refund for the delivery & setup fee. Which He called and spoke to someone to authorize that. I was looking forward to having my table ready this evening as promised. I called the salesperson that sold me the table & he was helpful but did blame the mixup on the warehouse. I don’t like to complain but feel like perhaps I could get something for this disappointment, perhaps store credit ect. I highly suggest anyone that orders from them confirm with the delivery prior exactly what is getting delivered so you can avoid this in the future. I hope that if I purchase something else from Ashley’s that it doesn’t happen like this again.

Review #2 This site won't let me post different reviews for different visits, so I am just amending this review with my experience yesterday(5/28/2023) Same wonderful Brenda Topping who has been so helpful in the past. Honestly it is Brenda who keeps me coming back to this Ashley Furniture location (Palm Desert)! This time when I asked for her, the gentleman at the greeters desk paged her immediately.I was pleased to see that. Brenda understood what we were looking for immediately and showed us all the options. It was a mattress so naturally the buyer (my son) had to do quite a bit of trying each one and she was endlessly patient - giving him observations and things to look for. We ended up buying a whole bed with the mattress and we are well pleased with what she showed up and the wonderful sale price she was able to offer us. As a result, we are buying bar stools and probably a sectional for our living room. Review #1 I walked into Ashley Furniture and asked for Brenda Topping who took care of my first purchase with Ashley. She was so pleasant and efficient, that I looked forward to working with her again. I asked the 4 gentlemen who were waiting in the vicinity of the front door if Brenda was working and they assured me she was. Then I had to ask them if they could go and find her for me. (I shouldn't have had to ask). At first they just said they couldn't find her - but it didn't appear that they tried very hard. Then I send Brenda a text telling her I was in the store and looking for her. She said when she returned from lunch, the gentlemen up front told her someone was looking for her. After a while, we both wandered into the same section of the store and connected. This should not have been this hard. I understand there is a rotation among the sales associates for customers who just walk into the stores as there should be. However, if a customer asks for a specific sales associate, a little more effort should be used to connect them. After all, if a client asks for someone specific, it is very likely that the particular sales associate is the reason the client came to shop in the store again. It certainly was in my case.

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Julio O. the salesman is awful. My boyfriend and I bought 3 furniture seats in total. Julio is pushy, doesn’t let you walk the floor without following you constantly, and gets angry when you try to talk prices. Besides the three pieces of furniture, we have been loyal customers. I will not be coming back here again because of Julio’s lack of professionalism.

Bought a bedroom set and the frame of the bed came with bed bugs! Never again! This place doesn't deserve a single star.

Ashley furniture rocks. The only furniture store in our area with stock ready for delivery!! 🚚🚚

None of the sales people had any joy, smiles or enthusiasm. I bought a recliner anyway because it was very necessary and there are no other places to look in this area. I did not feel very welcome.

Nathan was amazing.

Juan was our salesman. We asked for him because he gave us great service with a bedroom set we recently purchased. He gave us great service again and another great deal with our living room furniture. I will certainly return to the Ashley’s store for all of my future furniture needs.

Good service and good payment options

The store was very neat and clean David was an excellent sales person I enjoyed the experience and we got what we were looking for and got a good deal on it I would recommend the store to friends and family

Amazing service by Peter! Because of Peter we were able to furnish TWO brand new homes. He was extremely helpful, polite, and patient. We will definitely be back for future purchases!

We have worked with Brenda Topping on many occasions and she has always gone above and beyond to help us get exactly what we need when we need it. She is awesome! Thanks again Brenda!

In general I think they have good furniture. HOWEVER, the extra warrenty company blows. 1 week to get a tech out, 2 weeks to get parts authorized and ordered, and 4-6 weeks for part to arrive. Been 4 weeks still waiting. Then they tell me to call to schedule a tech to install (another week or 2) or install myself. Keep in mind this is a lift chair need for an elderly person.

Please price check your item online before purchasing. I would of saved over $500 on my sofas if I knew before purchasing. Disappointed and felt taken advantage of, locate store was no help.

the people works there thay are not serious they try sell anything with a nice talking when you purchases any items from them they will be turn totally different people Im don’t recommend it anymore .say different and do a different I don’t want to say what they did with me but it’s was really sad

The people were very nice but there were two issues - none of the items we wanted to see were in stock (they said they had sold out of all items) and the pricing looked off. They said we owed $4000 on the furniture we selected (after the 50% off sale). Upon checking the Ashley website, it turned out they had overcharged us for everything. Ashley Home Store does price match. Once they gave us all the credits, we only owed $1900. It looked like they inflated the prices, then offered 50% off and it was still double what we could have ordered online. Caveat Emptor! Do your research and make sure you are not being overcharged.

Received a good deal on a floor model rug. Staff was pleasant.

Everything went good. Fast and friendly associate.

My husbands Ashley's card was used without his consent and when they saw he had a certain amount left they didn't even care his card was illegally used they automatically wanted him to apply for a different card until I told them no and made them call. They saw us as if were dumb and would listen to them since we are a young couple. They were no help at all and all they wanted was a sale the two girls in the front are snarky and plain out rude.

We walked into predatory employees that wouldn't let us look around on our own😂 We got annoyed and just left. Later we checked their reviews on here and on Yelp. Their customer service is more one sided.

Our salesperson was Joselyn & she was super. Very helpful without being pushy. Wonderful personality, we would definitely deal with her again.

Felix Valladolid at Ashley Furniture in Palm Desert Gave us excellent service when looking for a living room set. He went out of his way & helped me decide & even measure this large sectional couch set. We got an excellent deal from Felix. I have purchased many items at this store in the past & will make sure I deal with Felix in the future. Again, at a future date, Felix helped me in the selection if a new mattress & helped me get the best deal. I suggest everyone asks for Felix, who truly wants someone that cares about your satisfied with your selection.

We bought a couch last year and were very happy...$1300 with 18 months financing. We decide in August to get a new living room set...$5,000. Do the checkout process with our brand new associate and it takes awhile because he is being trained on the computer..all good. He offers us our financing, we choose 48 months. We sign and all is well. I change my automatic payments to reflect the new payment... I don't look at the statement because payments are recurring (BIG MISTAKE) ..I happen to open a statement the other day and Ashley's only gave us SIX months on $5,000!!! Make sure you all read everything before you leave because they won't fix it once you sign...

Dining set good quality and price. Quick delivery.

We went in shopping for a recliner. We found a recliner that we actually liked and it fit. We happened to find a chair for my wife that fits HER. The deal we got was excellent. Ashley really works with the customers and makes them happy.

(Only because I cannot rate ZERO stars) I will be returning to West Elm (shout out to William) and Pottery Barn and would sooner burn my money than give one nickel to Ashley’s customer service.

Nathan took care of us and gets 5 stars all the way! We're expecting delivery today and have not been given any window of delivery times. At least a four hour window would allow us to not sit around all day. 1 star on the delivery scheduling.

They where all so nice.

Great service

I was offered a a $ 99.00 protection plan because I was a returning customer, or that amount off the dresser I was purchasing. Said I'd rather have that amount off my purchase....but....when I was given the receipt it showed the $100 off ( $795.00 reduced to $695.00 )off the purchase price and then the $99.00 protection plan was added back on. Wait a minute, huh? I'm no mathematician but any way you slice it, I'm paying $795.00 for that dresser. Thanks for nothing!

Very cozy store. Excellent customer service. And super welcoming staff. We didnt end up finding what we were looking for out baby nursery room. But we loved the visit .

So disappointed. Overpriced, not in stock. Why bother?

Becky in sales was an amazing helper! Her and the management team were very helpful. They are all very kind and offered a lot of product details. I was looking for a new bedroom set. I ended up with a new set and new mattress! Becky helped me with a local delivery service as well. Becky continued to reach out to me to make sure everything was going smooth. R.P.

Becky Lopez was absolutely phenomenal! From the moment we walked through the door, she took care of us with every single thing we were looking for. She was very conscientious of our needs and went way beyond our greatest expectations. If you go to Palm Desert Ashley Home Store, Becky is your girl! Even though we are moving, she will always be our go to especially with how much she appreciated us being military. It’s so refreshing working with people who take care of service members

HORRIBLE EXPERIENCE- IMPOSSIBLE AND UNRESPONSIVE. I bought a three piece sectional in September SPECIFICALLY because I was told I would have it by October 6th. October 6th came and went and not a word from Ashley Home Store. I contacted James the salesperson who gave me his cell #. He was utterly useless. After a ridiculous amount of time spent trying to get a human I finally was offered a delivery date of October 8th. As I wasn't going to be home at that time, I requested a day I was available. It was set, confirmed and then I got a message saying they had the pieces and could deliver earlier. I chose to keep the date I selected and then Today TWO days before it was scheduled to deliver, I get a call saying it is backordered until November 7th, I refused that date and then was told it was now backordered until November 28th, I contacted the salesperson who didn't bother to reply. There is no way to email or contact an actual person with this company so you get stuck in endless loops of bs. I spoke with a person who claimed to see everything I explained in the notes and promised to have a supervisor call me- no one ever did. I have never experienced such horrible customer service,. I will never, ever shop Ashley again. Would be really nice to hear from someone, Thanks for the wasted time, blatant lies and unnecessary stress. Never again. Ashley.

I'm suppose to get our delivery today . They called and said they will be here in 30 minutes . Got home in 10 minutes and they already left a sign that they were here . My son was home . He didn't hear the door bell . I have the delivery guy recorded on camera . He just stood outside waiting for someone to open the door . Didn't even ring the door bell . Called the office to have them come back and deliverI'm sure they are just around the corner . They refused . Very poor customer service . I cancelled the order . Thank you . You guys are a waste of time .

Our sales person, Nate was so helpful and not the least bit pushy. An overall fine experience.

We had an excellent experience with Julio Olmedo today. He took the time to listen to us describe what we were searching for and then made suggestions based on that conversation. He pointed out the sale that was going on which created really good value and when we made our election, he was very quick and efficient to make the sale, explaining the options for the product protection, delivery and explained which products were in inventory and which ones were not yet but assured us that we would be able to get our items in a reasonable time. Julio was not pushy in his approach at all and we appreciated his professionalism and desire to make sure we got what we wanted. Please make sure that Julio knows we truly appreciate his help today!

Came in with my family to try to get some furniture, bedroom furniture specifically. We got help from Henry and he was being very rude to us. He made my younger brother who happens to be a bigger person and made a few shady comments, one specifically was “Are you sure he is going to fit on this bed?” In a dude manner. Me and my family just brushed it off and continued because we were in need of the furniture. We finally saw something that we liked and he told us the price, mind you, it was on 4th of July and it’s when they have specials. He tried selling us a bed for $900, which is not bad at all, but my sister knew something felt wrong because of the specials going on. So she asked her husband to get someone else, specifically Hispanic because Henry did make us feel racially profiled as well as mentioned above, make my brother feel bad about his weight. My brother in law finally got assistance from Felix and he helped us out a lot as opposed to Henry. He helped us out with getting what we wanted and *surprise surprise* we found out that the same bedroom furniture that we tried getting, he sold it to us for about $600. Henry found out about this whole situation and became very hostile and rude in front of us at that with his co-worker Felix. Now we’d definitely would give the store a 5 star had Felix helped us out since the beginning, but because Henry was trying to scam us with $300 more, was very unprofessional and rude, we’d decided to give the store a 1 star.

If you go in make sure to stay away from Henry he has horrible customer service plus tried to charge us 300 dollars more than the actual price of the item we purchased🤦🏾‍♀️

Bought a new Sofa

The store is well stocked and has a large variety of styles. We went during a weekend sale and boy did we save a ton of money. James and Frank were our sales guys and we are very pleased with the service we received. Definitely coming back!

Maria one of your sales rep was not nice when I told her that I refused my items from being delivered as I wasn't aware that they would not set the items up in my home. If I would have known that before purchasing I would have chosen another set. She then said you can come and switch it for another set. She called me back 3 days later at which I has already purchased elsewhere. Then she just hung up. Unprofessional!!!!! I will not purchase from Ashley's again!!!!!

Was told our furniture was in stock and would be delivered within the week. When we didn’t receive a call we reached out to the store and was informed our furniture was back ordered and HAD BEEN back ordered when sold to us until December. Absolutely ridiculous. Watch out for Ricardo, he’ll lie to you to make a sale.

Not a pleasant experienced. Prices changed mid way through the transaction....not my way to do business. Be careful

Ed and Ricardo were very helpful.

Our sales associate, Gabriel, was outstanding. He showed us exactly what we wanted, looked up items online, suggested other items, and was overall very friendly and knowledgeable. I recommend him to everyone!

Great place to buy your furniture. Staff were very informative and helpful. Will shop there again.

Great experience and Sara was awesome. Thank you.

The Palm Desert store is amazing. Friendly, patient and helpful sales people. The discounts are great. The furniture is also of good quality. Worth my drive out there. Good road trip 🙂.

We have made several purchases at Ashley Home Store in Palm Desert. Today we were greeted by Peter and 45 minutes later we were walking out of the store purchasing a lift coffee table and two powered side tables. We will probably return Saturday when Peter is back to work and purchase a couch, loveseat, and recliner…are we happy, yes!

This review is completely based on my experience today 9/9/21. Walked in and was greeted by a friendly man named Gabriel. I told him what I wanted and said “I’m sure you’re all on commission- this won’t be a huge sale so I understand if you wanna pass.” I am SO glad he didn’t pass!!!! Gabriel is a GINORMOUS asset to Ashley’s Furniture. Amazing sales person. Did not pressure or hound me at all. He is so knowledgeable about their furniture, but most importantly he was kind. Great personality too. I looked at Mathis Brothers, & was going to purchase my new bedroom set and recliner from them, but instead I gave my money to Ashley’s ALL because of Gabriel. Give this man a raise ASAP. Do whatever you need to do to show him he is appreciated and you’re thankful for all of his skills. Do lot lose him. I cannot wait for my new bedroom set and recliner. Thank you SO very much Gabriel. You’re a gem Sir.

Took my brother shopping for a new recliner he gave the price range and the color of the chair he was looking for.. not only did our salesman find him his chair is the correct color but also the material the chair was made from was even better than expected this is probably the 4th piece of furniture me and my brother have purchased from this same store . Thank you to the staff for making this all happen

They bait and switch. Couch on ad is $1,299 and all of a sudden said it should be $1,999, ad is incorrect. Flyer with price of $1,299 is front and center at the store.

This was a great “no pressure” purchase! Our sales agent (Gabriel) was awesome! Very knowledgeable and helpful!

One of the worst experiences with a company in my entire life. I ordered a beautiful California king bed which was delivered to me on August 10. The delivery crew set everything up but failed to let me know that there were no support legs in the center of the slats. They built the bed and said everything was done and left. I then went to go lay in the bed and the bed started sinking in the center of the bed I immediately called them back to please hurry and return to fix the bed. They then explain to me that there was no support legs and then I asked them why would you build a bear that did not have the correct equipment in order to set it up properly? They then proceeded to call the parts department and order me the legs meanwhile taking off the slats so the bed doesn’t break. I’ve been sleeping on floor with mattress for 2 weeks. Numerous calls no one could get me a straight answer on how to get my bed fixed. This has been the worst experience ever! No follow up or help to fix this problem. I’m still waiting for a solution to this problem!!!

Henry was very professional. He listened to my needs and directed me to products that would best meet those needs. I am very happy with the choices that I made. Henry also was diligent in getting me the best deals. I would highly recommend him and the store.

Definitely not worth the prices for damaged or used goods that they call new. PLEASE check your items before the delivery drivers leave or you’ll be stuck with it. They deliver damaged and refurbished furnature. Then when you call and let them know your item is damaged, they'll send someone out to spray paint chipped paint. Because they will definitely refuse giving you any type of refunds. This place needs to go out of business IMMEDIATELY. I FEEL SCAMMED.

The arm of the sofa was ripped and has a hole in it. The delivery men left dirty handprints on the doors and door jambs.

Sales person Nathan was very good!

I'm giving Ashley's 5 stars because of there customer relations. My wife and I were greeted not once but 4 different times. Like two kids in a candy store my wife had lots of questions. The nice thing was the employee's would be close enough to answer a question and then give us space to look, but never far away. Quality of furniture, that would be up to you to decide. I would say we liked it well enough to buy a house full.

Ordered mattress and box spring and two pillows! Waited all day for delivery and it arrives in the wrong size king instead of queen and then only one pillow available! So waited all day for one pillow.. then call to reschedule been waiting o hold for 30 minutes they can’t find my order say I ask to speak with a manager and get disconnected call back and they say I need to wait 48 hours to call and reschedule my new delivery.. I told them I received a email already stating Friday and I won’t be home need to reschedule it and operator can’t help me because it doesn’t show on her screen! Horrible customer service would not recommend buying anything from them still waiting 4 days later to find someone to help me!

All the furniture takes forever to be sent to you. I can't wait 2 months for a couch.

Felix is a great sale person and takes care of me and my family every time we shop there.

Great store no pressure finally bought furniture

James is extremely helpful and polite. It was a pleasure working with him to purchase items for my new house! I highly recommend this branch. Thank you!

Great Salesman!

Peter Reichel was a great help in picking out our new bed ! Thank You, Peter !

Great customer service and the prices are okay but if you go on a discount day, they are great!

Sales people were amazing. Gabriel let us do our thing but was always nearby when we had a question. We went back the next day to make our purchase and Gabriel was stuck with another customer so he passed us on to his associate Jason AKA Chicago. Jason was a comic. Dude made us laugh and even managed to sell us a couple more items than we planned on buying. Gabriel come to check on us several times even though he was helping another customer.

There was a wide selection of sofas to choose from, as well as different price ranges. I was glad that the sales person didn’t follow me around the store. I wanted to take my time.

Kirk was amazing! Super helpful and knowledgeable. Thanks buddy!

Bad experience found out there furniture was cheaper then their big sale price at other name brand stores and there furniture is not made in the USA that explained why it was falling apart while being delivered to my home do your research before buying furniture from this place don't be like me and learning the hard way this place reminds me of a crooked used car dealership

Very good salesperson.....Henry. He was very efficient, and helpful!!!

I’ve always trusted my money with ashleys. They did a great deal for me, understood the concept of my living room and stayed within the budget. If what I wanted was too expensive they brought the price down for me to purchase. I love the palm desert California location, I beleive her name was Becky who helped me. I’ve bought entire dining room table set for 6 people for $1800 and a couch for $1200. She was amazing! Highly recommend ashleys furniture home store.

Excellent service, Josh the salesman was very helpful and manager Zach sealed the deal. Would highly recommend them for your furniture needs.

Who knew furniture salesman are the new cars salesmen? Hounds!!!

Great service, ask for Andy. Very friendly and informative!

Definitely not worth the prices for damaged or used goods that they call new. Make sure you check your items before allowing the delivery drivers to leave or you’ll be stuck with it. Don’t shop here as their warehouse people aren’t honest about conditions materials come in.

I love this place

Great service

Quick, easy

Got a nice couch today. Jason helped me and my girlfriend pick the best one available that fit our needs and gave me the couch with a 5 year protection plan at 0% for 12 months. I'll walk away spending less than the tag says and for a small payment each month. Thanks Jason you were very helpful the whole way.

Jason Picciariello was an amazing sales associate. He is funny, relaxed & doesn't follow you around. Ask for Jason at the door for the best experience!!! Thank you!