Ashley HomeStore Palm Desert, CA 92211

The order process was great. The salesperson did everything to make the sale easy and fair.

Yesterday I had the best expierence, I would totally recommend Ashley's for any furniture you want to purchase. As soon as I walked in I was greeted by Corey (saleman), I wanted to thank you for being very patient with my mom and I. Also for getting us a very great deal on a bedroom set and sofas. I also want to thank the manager Bryan for reducing the price to fit our budget. This has been one of the greatest expierence I ever had. They did an amazing job in customer service.

Ordered a couch on the 14th that was supposed to be delivered by on the 19th. Delivery attempt 1 Did not show up on the 19th I called to find out why and supposedly they tried to deliver but they couldn't get in my building and were dialing the wrong number to get a hold of me. The lady said she updated my phone number and rescheduld delivery for the 25th Delivery attempt 2 Did not show up on the 25th I called again and supposedly they accidentally scheduled it for the 2nd. They apologized and said the could get it to me on the 30th and confirmed they had the correct phone number. Delivery attempt 3 Did not show up on the 30th I called again and supposedly they were at my building and calling the wrong number again. Keep in mind I've already confirmed the number with them 2 times before this. They once again apologized and said someone from dispatch would call me in the next 5 minutes and schedule a delivery for tomorrow. It's been 30 minutes and haven't received a call. This is ridiculous. Their customer service department is so unorganized how can they screw this up 3 times? Seriously, I live in a big building with a leasing office, why would they not ask them for assistance if they were having trouble? Also Everytime I call them on the only number they have to check on delivery status it is a minimum 40 minute hold. I donated my old couch and now I have had no couch for 2 weeks. I would never do business with them again

Pretty good

Henry was really great from the start to end, will be back to purchase more items!

Very pleased with Julio. He found what I needed and at a very good price. Thank you Julio.

I was very impressed with Marrila. She went out of her way to find the couch that would work for me. This is a tough time for retailers. I appreciated her effort.

The store and the staff there deserve 5 stars. Assembly of my patio set was poor and needed a tech to return to rebuild. Tech was great too, fixed some chairs and noticed that some other portions of my delivery were assembled poorly. This required me to make another call to Customer Service. Three calls and 2.5 weeks later, I have not yet received a callback. I get it, with this pandemic and all, things are taking longer, but don't promise to get back to me in 48-72 hours if it can't be done. I made a trip to the store to get some attention; now, hopefully, I will get some service. Other than that, the patio furniture is truly beautiful and I'm happy with the product; I'll be ecstatic once all is assembled as it should be.

(Translated by Google) Elegant and cheap rustic beautiful quality furniture (Original) Muebles de calidad hermosos rústicos elegantes y baratos

They aight