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Ashley Store Palm Desert, CA
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Palm Desert, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Palm Desert, CA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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At the Ashley Store in Palm Desert, California I was shopping for a Sleeper Sofa and matching Love Seat. Peter helped me get exactly what I wanted at a very reasonable price. I will shop your Store first for future Furniture purchases.
Well informed salesman a pleasure to deal with.
Our salesperson Juan was wonderful. He made himself available to us but was never intrusive or pushy. The only negative to the experience was dealing with the automated customer service bot, but once I was able to "convince" it to connect me with a live person and then speak with someone in our actual store, my issue was quickly addressed.
Just received delivery of our new reclining sofa from Ashley. Delivery was extremely well organized. We were advised of a timeframe in advance and then given an opportunity to track the delivery van so we knew within a few minutes of when they would arrive at our home. Very professional.
I've been trying to use my Ashley Advantage credit online like their website suggests. Called twice to try to get all the info needed to process the sale. Chatted with an agent attempting to get the CVcode that I was told isn't needed, but is. Finally I called the store to fund out, if you want to use your Ashley Advantage you have to go INTO THE STORE. Gee maybe they should NOT offer something they don't do!! Maybe one of the first few people I spoke with could have told me! What a time suck these idiots are!!! And yes by the time I finally called I was frustrated and rude and I don't care! They deserve it.
Friendly service. They had what we were looking for
We were referred to Ashley from a previous employer who spoke very highly of the brand and customer service team. We purchased a 14" Chime Elite King Mattress bed which we loved instantly (our sales associate was Felix who was amazing). Once we arrived home, we were notified that some information was incorrect and we would have to stop by and correct it (mix up with the billing address and delivery address). We stopped by and made the decision to also add a bed and possibly were thinking entire bedroom set, Felix was helping us but had to leave and had another associate assist us with the changes to the order. While going over the details about adding the bed, the associate helping us asked if we wanted a mattress cover (i declined as I already have one) and said that the warranty on the mattress would be voided if I did not purchase the cover (I smirked as I had already purchased the bed the night prior with no cover thus making my warranty no good) but I was told if I didn't purchase the box spring with the mattress that my warranty would be voided (at this point, I'm being told two different things, both in which my warranty would be voided because wither way, I was walking out with out one or the other with the initial sale). During this process I was talking with my boyfriend about the purchase as this is something that I will have for years to come and it's not something you can return or exchange if you don't like it. Furnishing a room/home takes time and consideration as they are permanent purchases for your home. During this time, another associate kept walking by behind the sales desk (the finance lady helping us was very kind and so was the associate) and sucking his teeth, breathing heavy like when someone is annoyed. He continued to make comments from down the desk saying "I would just get the mattress cover" or something like that but in an annoyed voice, to which I felt completely disrespected and pushed on to jump on a decision/purchase that is not for anyone else by myself. It hurt me to do, but due to that sales man (shorter, blad-ish) I decided to cancel my entire purchase completely. A mattress and bed that we had completely fallen in love with thrown out the door due to poor customer service from another associate. I feel extremely bad as this affects Felixs sales and commissions, but it's unfortunate that a sale was lost and my family and I left with a bad representation of Ashley due to the unprofessionalism of your associate.
I like the bed, and installation was simple enough. Customer service was lacking. I was told the bed would be delivered 11/26, and I'd receive a text heads-up the day before. Instead, I got 3 separate deliveries, none on 11/26, and no advance text. I just happened to be home for the last delivery, and my front gate was unlocked, or else it would have be left outside and possibly stolen. Not good.
Sales person led me to the dining sets then left me to decide. As I was waiting for my daughter he checked on me and I told him to check again. When she arrived he took us back, we picked what we wanted. He ordered it, set up delivery date and we paid. Took less than 30 minutes and I got the chairs I wanted.
Excellent service from Juan. He answered all my questions very professionally.
Juan was a delight to work with. He was very knowledgeable and able to answer all our questions and concerns.
Kirk was a great staff member who helped us. We also spoke with Ed who is the manager for the store in Palm Desert. They were both very helpful while we shopped.
Quick and easy and the rep was very helpful
Julio was extremely helpful honest and caring with my whole furniture purchasing definitely going back.
Henry and Diane at the Palm Desert Store were very helpful and friendly.
Pete was a very helpful and easy to shop with sales person. He was thorough with his discovery and guided us towards the items that suited our needs well. Delivery was prompt and fast. Now we'll see how well the furniture holds up 😉🙂
Becky was wonderful and very attentive to what we asked for. Definitely will purchase again with her.
Sales staff where great
It was quick and easy . Found a couch and didn’t have to be there all day .
Knowledgeable, polite and patient
Great selection of quality, fair priced product ! Excellent, informative, no pressure sales associate. Jason was there to assist in the buying and coordinating delivery. Well done!
Very pleasant experience. Mariela and Jacinto were excellent!!!
Abby was very helpful and very knowledgeable. I would recommend using Ashley for your home items.
Jason was professional & courteous
Kirk and Abbie were fantastic! They didn’t try to upsell us—just answered all our questions and handled everything with such professionalism. We’ll definitely be back and highly recommend them!
Great customer service
Great experience with purchase and delivery. Love the sofa. However the piece is faulty. Assuming that Ashely will agree to replace the piece with another.
A drawer on the nightstand purchased did not close properly. The technician could not properly fix the drawer but Ashley refused to replace the nightstand. This will be my last purchase from Ashley Furniture.
I purchased a couch and chair from Ashley’s. It was delivered so fast and Abby was so very very helpful with my purchase ❤️. I love it , looks and fits my space perfectly. Thank you Ashley’s and a big thank you to Abby !
Great service and fast home delivery. I ordered 2 bedroom side tables, one was delivered the next day on Saturday the other one on Monday, I didn't expect them until mid week. Staff was very nice and did not follow you around the store. I will buy from them again.
Omid was personable… not like a typical salesperson who wants a sale. He spent the time asking questions and showing product to find us what we wanted. We had color and measurement requirements and he found us what we wanted. A definite problem solver and a great human being to do business with…
In-store personnel were great. Offshore customer service not so much.
Salesman was great . He Left me alone to pick out the furniture. All other stores i have been to there sales people were very aggressive and intrusive to get the sale/ Commission. My sales guy answered my questions when I had one and Left me alone untill I was ready to purchase. Ashley's delivery people were outstanding. Very professional, friendly and on time . I have nothing but good things to say about my experience at Ashley Home Furniture.
Delivered the wrong bed and refused to take it back. Said I had to go in the store. I did and I'm still waiting to hear from Ashley
It was great working with Abby. She helped us find what we were looking for.
Haven’t received our over sized chair yet. Told it was ready for delivery on 10/31 and was given a 4 hour window. Then 2 hours into our 4 hour window we received a call that Ashley would not be delivering the oversized chair because it didn’t come in to the warehouse. Thereafter they scheduled delivery for 11/5 we will see if we get the chair? I appreciate the follow up from Ashley and the oversized chair was finally delivered flawlessly and I am finally enjoying the chair I fell in love with in the store. Thank you!
Recently purchased a small drop leaf table from Ashley. The table is well made and exactly what we were looking for. We saw the same table at another local furniture store and almost bought it, but wanted to see what Ashley had to offer. To our surprise the same table at Ashley was significantly less in cost. Next time we will just go to Ashley.
I had a great experience at Ashley I will recommend it the person that helped me his name is Ely he made me feel comfortable and specially he didn't tell me oh yeah you need this or push me to buy more stuff I got what I needed and I had a great experience I would recommend this place again and this is what I got and I'm happy with my stuff
I purchased 3 bedroom sets and they has a promo on the beds that gave the customer a $250 credit toward a new mattress. I also purchased 3 mattresses and didn’t receive any credits. I have called 4 times to ask about the credits and I just get a runaround from the store. I guess they were hoping that I wouldn’t notice and now hope that I will get frustrated and just go away. I cannot recommend this store.
Wonderful customer service and the delivery gentleman were awesome! Caring about the handling of each item Thank you!
I knew what I wanted as I purchased this same accent chair before so the transaction was done over the phone and the salesperson was right on it. He (name?) was efficient, kind & professional
Jason was very helpful and patient! He showed me several options and I found the perfect choice. He deserves a raise and promotion 😉.
I like the store but I don't like to be followed around by the sales person
Don't make probably the biggest mistake of your life going to Ashley furniture. I was nothing but lied do and now that I've got problems. They say that's not covered this isn't covered? That's not covered and now they wanna charge me $2 a month for paper billing which I was not told about either very disappointing. Please stay away from this place. Every day there's a new surprise with the poor customer service.With ashley trust me they will lie to you
Ashley had proven to be a very professional and friendly business. I found exactly what I wanted there, a super sales rep to assist me, and excellent delivery and follow-up. Quite impressed!
House was damaged when the original drop off of furniture was made. The interior of the home had just been painted. We had not occupied the house yet. Walls were nicked. Drywall chipped. Bed was not assembled properly. Footboard fell off. Our other half of the order was delayed because they could not process the credit card because we were in San Diego at the time. Not in store. When. The 2nd portion was dropped off we asked where the couch was. They said no couch. The delivery men were about to drive off when we asked them to check their truck. Lo and behold there was the couch. Later my wife noticed a tear in the veneer on the dresser. I threw up my hands. Nothing to be done. I cannot imagine a pissing match with these clowns to get it taken care of.
I would never shop in Ashley again. Your return policies is the worst I've experienced. The managers are not helpful at all. And you get nowhere with them. They just want to sell sell sell. Never will they get my business!!!!!!!!!
Just got done at the Palm Desert Ashley store excellent service by Henry found exactly what I wanted after going to three different stores go to Ashley‘s furniture immediately they were great thank you Jennifer
ABSOLUTELY HORRIBLE CUSTOMER. SECOND BAD EXPERIENCE AT THIS STORE WITH CUSTOMER SERVICE!!
Henry our salesman was great! Very helpful and knowledgeable. A++++ for Henry. All the staff in the store were friendly and welcoming. We Love our 2 sofa chaise.
My Mom Loves Her Couch We Ordered From Here Last week... Abbie Helped us Pick it Out !! Such Amazing Customer Service & Beautiful Store~ Thanks Abbie.
Had a great experience with Peter our sales guy along with Ed the manager. We got what we wanted at a great price.
Purchased very lovely beds and furniture from here. Great customer service and employees
I had been looking for a new bedroom set and hadn’t seen one and decided to go to Ashley during the weekend. I went to the PD store and was greeted by sales professional, Peter Reichel. I shared details with him and he was attentive, easy to talk to and showed me options. I went back on Sunday and I purchased a set from him. Overall, it was an easy and enjoyable experience. I appreciate Peters no pressure vibe and insight in helping me get something, that I’ll enjoy in my home for many years to come. Thanks again Peter! J&G from Palm Springs.
For sure the best experience ever! Make sure to go to Henry, he is the most nicest and helpful person ever!!!
I walked in this store, and what killed it for me was all sales members & customer service counter ..all employees were on their personal cell phones. Management needs to put a stop to cell phones on the work floor. I ended up walking out.
We had a great experience last week buying our new living room furniture from Brenda. She provided the perfect mix of attentiveness and follow up, while along us to move at our own pace. We ABSOLUTELY LOVE our new living room and will contact Brenda in the future for other needs.
Great people. Henry helped me. He is very respectful and detailed. Showed me a lot of stuff around and gave me good recommendations. Ed, the manger. was very helpful as well. Everyone in this store is kind and I highly recommend this location
In Palm Desert the Ashley Home store is well equipped with all the sizes, styles & color of furniture you could possibly think of. I particularly bought a tempurpedic mattress which as we all know is just sold by Ashley but they're not manufactured by Ashley. I paid close to $7 k for the mattress alone 🛏️ & bought a sleigh 🛷 bed of $1,200 . The tempurpedic mattress Is well worth the seven thousand dollars however the bed itself is not worth $1,200 at all. The way they manufactured it is just simple, not well put together & is as it almost was made to be very fragile even though it's a wood & cardboard frame, it is stapled all around excessively to the point where the upholstery will eventually come off. 1 star for my taste if I would have paid $600 for the bed it would of been a complete different story however that's not the case. Poor resistance, poor durability, & poor manufacture. Quality fabric, quality hardware ( except for the cardboard which is part of the frame ) I would recommend Ashley's decorations maybe desks table tops, other furniture simply that are not bedframes.
I recently had the pleasure of working with Peter at Ashley’s Furniture, and I must say, his service was exceptional. From the moment I walked in, Peter greeted me with a warm smile and genuine enthusiasm to help. His friendly demeanor immediately put me at ease, making the shopping experience enjoyable. Peter’s knowledge about the products was impressive. He patiently answered all my questions and provided detailed information about each piece of furniture I was interested in. His expertise helped me make informed decisions that suited my needs perfectly. What stood out the most was Peter’s dedication to customer satisfaction. He took the time to understand my preferences and budget constraints, ensuring that I found exactly what I was looking for. His professional yet personable approach made me feel valued as a customer. Overall, I cannot recommend Peter highly enough. His exemplary customer service, combined with his extensive product knowledge and genuine kindness, made my visit to Ashley’s Furniture a delightful one. If you’re looking for a furniture shopping experience that’s not only productive but also enjoyable, ask for Peter. You won’t be disappointed!
Peter was amazing! We just got a new home and had to buy a bunch of stuff and he was so helpful with picking stuff out. Very knowledgeable and wasn’t worried about spending enough time with us to get everything we needed. He had all the information and helped us troubleshoot concerns about the details. The best part was that he’s not too “salesy “ and was more concerned about us getting the right stuff rather than getting us to buy more expensive items. Really cool items and not nearly as expensive as we anticipated overall. Great experience here and happy we came to this place. Thanks Peter! You’re the best!
Ashley furniture sells a warranty protection plan for their furniture from Protectall. While that maybe great for them to get those sales they are fully aware that protectall will deny most, if not all claims put forth. We went into the store to inquire about our protection plan and the customer service rep told us what we needed to do but also informed us that they probably would deny the claims. Why sell something they know full well can not be utilized! And of course when you try to get the cost of the protection plan refunded Protectall will not refund that either and thats who you have to request the refund from. So basically you are out all that money too. Do not let Ashley furniture convince you to purchase this plan, it's a waste of money.
Peter is extremely helpful, awesome and walked me through the whole process.
Just had a fabulous experience at the Palm Desert location Wow ! Becky was oh so helpful , could not have done what she did by myself !!! Very professional, thorough , and knowledgeable I’m sure the whole team is like that but all I can say is Becky was top notch for us today Thank you Becky!!! Great prices as well as beautiful quality furniture 👏🏻
Great management and sales team! The showroom has many beautiful furniture selections and the delivery time is so convenient and fast.
Peter was a wonderful help and helped me choose a lot of furniture for a new house.
Shout out to Ashley furniture, especially to Peter who did an amazing job helping us out with choosing our furniture. He was very helpful, patient and his listening skills were on point. He Went based on our needs. Very good customer service and Peter new his stuff. If you need someone attentive, ask For Peter. Once again thank you.
The person who sold me the furniture was very knowledgeable and very helpful
I choose the furniture I wanted and was assisted by Kirk. He was helpful and would use him again.
Once a purchase is made customer cannot return items within 10 days
Best service. Done in 1/2.hr. Out the door. Henry did great job. 👍
The sales person was very nice, informative and knowledgeable in regards to her products.
Bought my first bed here didnt feel pressured, great sale
I have gotten a few things from her and the customer service in store has always been great. However this last time it was exceptional. We had an issue with the service process and I went to the store with it. The GM helped sort it out and instead of regretting my families investment in our home we will remain Ashley customers. Unfortunately after this review everything went to poop. Unclear communication from Carmen. Who says oh I tried to follow up and then when asked did you leave a vm says oh well no but I scheduled XYZ without talking to you. This was after I confirmed 3 different ways my appt just to be called an hour later a call I missed by someone named Tiffany who needed to reconfirm everything for my delivery to come the next day. I've missed 3 days of work to sit around waiting for service techs one who clearly hates their job or just that bad at it and it's always reschedule. When it came time to just replace it it was that reschedule without a text or an email nothing. Just did it after multiple confirmations the day before. The kicker GM said I'll personally deliver it if they can get it here and then nothing. I get there are processes to things but this was just a nonsense experience and I now had to go to the attorney general to get them involved 🤦
Great experience with Peter! He is very knowledgeable about all the mattresses and with all furniture. Go see him.
I’m so impressed with this wonderful store. I walked in there desperate for a comfortable chair, as I just recently had knee replacement surgery. Becky was wonderful! She kept telling me there was one recliner that I needed to try as it propels you out of the chair so it’s easy to get up from this chair. She was absolutely 💯 correct; it was the most comfortable and perfect chair for me. She helped to get it to me very quickly. Next, I was informed of the delivery and they tell you how many stops away they are. The men who delivered the chair checked everything out and helped us with our questions. They were excellent help to us. Further, within about 20 minutes, I received a kind call from Ashley store to ask if all was well with my purchase. This is the best customer service ever. I would recommend this store highly and I would ask for Becky. She made the whole experience absolutely amazing. The recliner is beautiful and works great. I’m so happy in this forever chair. Please stop by; all of their furniture is gorgeous. I will never buy furniture anywhere else. They have it all!
Felix was so helpful with my purchase of a mattress. Knowledgeable and able to answer any questions and guide me. Friendly too!
A great experience shopping for what I needed. Would definitely shop here again🤙🏽
Went in looking for specific sectional, found it, loved it, bought it
We were interested in a new mattress as well as a new traditional wood frame bed to match our existing bedroom furniture. Having done prior research on mattresses, we've decided to purchase a split Cal King adjustable Tempur-Pedic mattress to accommodate both of our different sleeping needs. The traditional wood frame bed, which we've seen online was optimal as well. Kirk, our sales person was wonderful. We very much appreciated his knowledge and expertise, guiding us in the right direction to complete our purchase. We can't wait to receive our new "dreamy treasure". Thank you so much.
Henry at Ashley Homestore, Palm Desert provided excellent service . He was very knowledgeable pertaining to inventory.
Becky at Palm Desert store was amazing.. She was able to get the mattress zi purchased delivered to my home next day instead of the date scheduled..Many Thanks..
Purchased a night stand which I had to assemble. Missing correct part. After asking for part 6 times Ashley sent the wrong part 6 times. After 4 months I still don’t have a nightstand.
Great as usual. We buy all our furniture there and have NEVER had a issue with quality or delivery. Our salesman James was awesome to do business with! Thanks James..
Horrible customer service and did a horrible job rectifying an issue that they created. Delivery was slated for a specific day, got a text confirmation that the delivery will be here a week after the agreed date. Tried to ask the store to help further and the person on the phone denied that we ever agreed on the original date.
My husband and I came into the store to look for a bed frame. Peter was super easy going and very friendly! He had a lot of patience with us walking us through what would be in our price range. We needed up purchasing something that would be a longer term investment for us and better for our sleep. I appreciate his full help and support with what would accommodate our lifestyle and our what would be our moneys worth for a long term life goal. Thank you Peter!
Came in looking for a desk and walked out with said desk and a mattress frame.peter who helped me and my wife was so patient and listened to what we wanted in mattress. He's a good salesman cause all I wanted was metal bed frame for a hundred. But convinced me with the comfort test and I was sold.now I'm getting the best sleep now. He convinced me to invest in my health.thank you peter for your help
Abby was fantastic! Very professional and attentive. Got our couch!! In and out within30 min. Thanks Abby!
Peter helped me from the moment I walked in the door. I had a dresser picked out from on-line. Peter asked me a few simple questions and we determined that the dresser I picked out would not fit my needs in our primary bedroom. He showed me another dresser which I loved. I was in and out in 15 minutes. Thank you, Peter!! Here included is a picture of the dresser I purchased.
Went in on Sunday to buy a mattress i saw on Ashley web site . Sales person was very uninformed about mattresses. Brings in his manager , that tells , its only on line & walked away . I asked for a store manager , after repeating myself to what i am looking for , the manager was as uninformed as the sales person . No one was able to help me with a mattress . I called customer service to be told , all Ashley stores r independent owned & couldn't answer me about the web site advertising
Felix Valladolid was SO helpful! We went into the store Friday evening, asked some questions, but didn't purchase. I tried ordering the next day on-line, but there were some glitches. I called Felix, and he remembered us and what we were interested in. He took care of the order on his end, was VERY patient with me, and confirmed that everything went through properly.
Nate was very kind and experienced. He helped us find the perfect dinning table set. Thank you Nate.
Worst place to buy furniture.don't get the insurance it's 500$ and they just scam u they always say the insurance dosent cover it like what's the point of paying 500$ if there not going to fix nothing !!!! I hate this place I regret getting the insurance ..
Good prices and good service. Delivery prices are very low.
Brenda provided my mom and I exceptional service. She was patient with my mom and didn’t pressure us to purchase. We didn’t buy on initial visit but went back a week later and purchased couch. Highly recommend.
We purchased a recliner with the assistance of Henry Clark! This was a surprise for my husband’s 50th birthday! Henry helped answer our questions as well and help us through the process. We are excited to surprise my husband with such a comfortable and oversized motorized recliner! One of the best features is that it is easy to clean because the fabric is durable. Thank you Ashley furniture and Henry for your amazing service!
Kirk was very helpful in my purchases!! Great experience!
Peter and his team came in clutch as we were stuck in a bind for some furniture. Professional proactive and accurate. Looking forward to working with him again.
It’s been a pleasure dealing with Henry he is a real man ! 5 start customer service
Had a great experience at Ashleys. Kirk was very helpful and informative and helped us buy our bedroom, living room and dining table. Very attentive and kind. Thank you
My husband and I had the pleasure of being assisted by Nate; he was so patient and gave great recommendations 11/10 experience ☺️
Thank you so much for all the awesome information about the new Tempurpedics. Looking forward to getting our new bed and adjustable base.
Henry was awesome!! Great friendly service.
Excellent service. Peter was very professional and made it easy to buy what we needed. Jack McGee
my experience here was absolutely amazing. It was very affordable and easy purchase. Felix was our salesman and was very personable
Me and my husband went shopping for a couch. We walked in and we are immediately greeted by Jonathan who was very nice and helpful. We ended up looking around for a little while found the couch and we wanted. We went back to Jonathan and let him know that we found a couch we wanted. Jonathan then informed us that some pieces weren’t in and that he was going to see if he could do multi delivery so we get part of the couch and then part of it later. That he got our payment info info that stuff got us all checked out, even though it was super complicated and difficult but everyone helped out and we ended up getting through and we bought our couch for our new house. Everyone was wonderful and pleasant.
I love this store and all the furniture I ever bought I still own and looks fantastic still. The salesperson KIRK BAMBUSCH helped me the other day and was so patient with me and gave me all the details I needed to make the best decision for my next bed. He is very sweet and got me in and out. Ask for the salesperson KIRK BAMBUSCH he is great! 🩵💎💍
Ed Flores and Peter did great job on help us to choose what we needed Thank you
Henry was awesome such a great helper
Amazing customer service, Becky and Jessica were so friendly and helpful
Henry was an awesome helper. He helped make our experience buying our new furniture comfortable and easy.
Kirk. Great job!! Nice. Helpful.
Kirk was very helpful and knowledgeable about the sofa and mattress I was looking for. Thank you
Associate Becky was knowledgeable, helpful and friendly. I was satisfied with the entire process of purchasing my new mattress.
Warmly greeted by Juan, we were welcomed by Juan saying he was the "only Juan" in the store. Wonderful intro. We were shopping for mattresses and shown to their mattress gallery. As we shopped Juan would check on us and answered every question we needed. Very courteous, friendly and knew the inventory, We did purchase a mattress, scheduled a delivery which was flawless. Great experience with Ashley. Thank you Juan
I was working with Kirk, looking for a new mattress and it went well found what I was looking for.
Abbie M. was very professional and very friendly. Excellent service! Thank you!!!
James was one of the sales person that helped me out on finding a sofa for me and of course I did he is amazing and very considerate when I had a budget set for what I was looking for great service and good prices will buy again from Ashely Store. Here it is today was my delivery day and they came within the time frame well exactly with in the hour started they are fast even when they started to unload the sofa I’m impressed by them not even 10 minutes the sofa came in perfect Condition; No Tears, no scratch, no scrapes, no chips, no Damage great quality in fabric and wood, support . thank you Ashley store. And you have great delivery service and services in store and out.
We bought a loveseat from Kirk at Ashley and he gave us great service. Helped find us what we needed!!
we needed a new sofa...Felix hooked us up with what we needed and helped us arrange to have our old sofa removed...
Jocelyn helped me out and was very helpful and kind .
Peter and Henry at Ashley furniture helped us in selecting and purchasing. They were both fabulous. Peter sold a couch to us about 3 weeks ago, and we've been very happy with the quaility and comfort of the couch. Henry helped us in purchasing a table today. He was very kind and knowledgeable as was Peter. Our delivery guys were very kind and awesome too. Thank you so much!
Henry helped us find the couch we were looking for and was very friendly and personable!
Called regarding a sofa and loveseat i was interested in, but at the time was not in my price range. Shortly after, it went on clearance and Brenda the salesperson called me back ! The price was cut down more than 50% - and we walked away with a deal that could not be beat and the living room set that we wanted ! Brenda was very helpful and I appreciate her going the extra mile to reach out to me. Everyone was very helpful and professional at this Ashley store in Palm Desert !
We purchased a top grain leather reclining couch and oversized reclining chair plus a marble topped coffee table and end table from Ashley store in Palm Desert. Delivery was excellent but within 24 hours we realized you can’t recline the couch because the coffee table is too big so the feet of the recliner can’t come up. I called Ashley the very next day and asked if I could return or exchange the tables and I was told no, they don’t accept returns. I asked to speak to the manager and was told it wouldn’t do any good that there is an absolute no return policy. I could have bought this same set at several different places online and they all accept returns, even Ashley online accepts returns. I won’t be keeping these tables because the coffee table renders the reclining aspect useless. I would have expected my sales person to have pointed this out, that’s why I have always preferred to shop in stores so I can get expert advice. It is evident that this store does not take pride in customer service, it’s all about getting the sale. I will never shop there again and I will encourage my friends to steer clear too. Horrible customer service!
TAKE YOUR MONEY ELSEWHERE IF LOOKING TO PURCHASE A MATTRESS. We purchased a mattress for over $3k and had it delivered and set up in our home. Within less than a year the mattress started to develop a sunken divot in the middle of mattress and was very unsupportive. Also there wear tears on the outside from the handles. I reported these things to the store and they never called me back. I spoke to one of the managers at the Ashley store and he assured me he would call me back at some point with an update regarding them refunding me or replacing the mattress and nothing! literally waited over 2 weeks for a call back and I finally decided to contact the manufacturer instead. I called the ASHLEY customer service number to inquire about a repair or refund and they had techs come out twice to first tell me oh yea it's under warranty we will replace and then telling me the opposite later in emails. WASTED MY TIME! I had to contact the mattress company directly and THEY HONORED THEIR WARRANTY. Replaced my mattress, had it delivered, set up, and even removed the old damaged one etc.
Kirk helped us out with a furniture buy. Great service
I had called let them know I'd rather pick up and pay at store then I was told that they don't do that that everything is done through the phone based off the fact that they don't have furniture in store (sounded ridiculous) but I was like ok I can do everything through phone and pay through online link... everything went smooth with "Brenda"🙏🏼!! then I get a call the next day saying they don't do sales through the phone and that I'd have to come to the store for the purchase and that my order was now being cancelled that is what "Jessica" called me for during my work hours had brought to my attention! They just very unorganized!! Will never ever waste my time with Ashley furniture store again nor would I recommend anyone there!!
Jocelyn was great! She greeted us immediately and was very helpful. I'm looking forward to our new furniture.
Peter was so helpful! Such a great experience!
Becky was great!! Awesome knowledge and service
Kirk was very helpful, knowledgeable and professional.
Pros: Good selection and storeQuality of premium products Cons: The salesperson was extremely territorial and aggressive until I bought. After I bought he wouldn't even answer my call to resolve delivery issues! It erodes trust and makes me want to not go back!!! I had many issues with the beds e.g. wrong slats, bad quality and had to send them back or report issues before accepting. Be sure inspect items with a magnifying glass on delivery because if you sign it's no longer their problem that something is wrong! Like I said after sales, the agent couldn't be bothered to help so I had to make trips to the store to iron out delivery and defect issues! No fun!
Jocelyn is a true professional! We are so thankful for her superior level of service.
Great service and quality furniture.
Thank you Henry. Great customer service.
Jocelyn did a great job, she helped me finding what I needed. I was on my way to work and she was very efficient assisting me to complete the process in a timely manner with a smile. Customer service oriented and knowledgeable, She was very informative as well, I would definitely recommend her and the furniture
we got the help from Juan Rojo he was very efficiant and help us through the whole process, very pleasent
Great customer service and very helpful
Kirk worked with my mom and got er setup with with a nice recliner! Good service! A+!
We recently purchased a new home and went to every store in a 60 mile radius that sold furniture and we found pretty much everything we needed at Ashley in Palm Desert. Peter helped us and he was so knowledgeable, friendly and not pushy at all. We didn’t know much about mattresses but knew we wanted a quality one that would last and he was so patient and answered all of our questions on the differences between them. The store has a huge selection of different styles also. So happy we went there!
Becky was very thoughtful and worked with us to ensure we had what we wanted at a price we felt comfortable with. We greatly appreciated her service.
Didn't find what we were looking for this time, but everything in our condo is from Ashley. Great salespeople and quality furniture.
My furniture got damaged after a couple of years. The insurance paid for a replacement after 3 months. This store worked with me every step of the way. Stay tuned for my replacement pictures.
Very helpful staff, thanks
Henry was great help.
James Johnson is the best!
Shout out to Juan at the Palm Desert store. Because of his courtesy, professionalism and helpfulness I will come back and recommend Ashley to everyone I know. Keep up the good work hiring good people like Juan. Kathy R
I had a extremely bad experience with Ashley's furniture I bought 6 set leather couches and a big 6 set dining table and I had nothing but issues with the product to be fare it was the 3rd party delivery team that damaged my products but Ashley's furniture gave me trouble when I would call and complain about the damage when I ask for a Ashley's furniture team to deliver they assured me it will be done and when they showed up it was again a 3rd party I spent $6,000 on the couches and the dining table to have the new product to be broken and damaged I will not and have not bought from any Ashley's furniture store again.
Honestly one of the worst experiences of my life. I bought this gorgeous dream bed just to be told they sold me the wrong bed two days later AFTER I got rid of my bed! They gave us the run around and weren't even nice about it! I really would hate it to happen to someone else. Then they reimbursed us without letting us know so we made an additional trip for nothing. Ed, James, & Jessica got defensive & just suggested for us to go back and purchase a mattress to get a "better deal" so now I'm without a bed for almost a month & the treatment on top of that like.
Becky was very helpful and thorough, she made our experience enjoyable and satisfying… if you’re looking to furnish your home ask for Becky!
JAMES SOLD ME MY DREAM BED JUST TO BE CALLED TWO DAYS LATER THAY THEY SOLD ME THE WRONG BED AND I HAD TO GO BACK AND PAY THE REST OR BUY A MATRESS TO GET A DEAL! And spend money I frankly don’t have because I just bought my first home. I already got rid of my bed and been sleeping on the floor! They weren’t even nice about it and kept dodging my calls. How messed up is that!?! All I got was an I’m sorry but what about the inconvenience it’s cost me. I wouldn’t have gotten rid of my bed! 😭😭😭 The worst customer service. Gave me the run around just to come in to the store and they had already reimbursed us. Made me come in for nothing ! Also ALL THE CUSTOMERS INFO AND ADRESSES WERE JUST LAYING OUT UNATTENDED ON THE COUNTER FOR EVERYONE TO SEE!!!! Names adresses card numbers purchased information!
Abby an Edd were very helpful with the process of getting all my furniture
I purchased several rooms of furniture for our new home and FELIX was amazing with his service. In fact, the second time I purchased items I did it all is text with him and knew I could trust him completely.
Henry is great. We’ve been lucky enough to buy two sofas from him. Every time he gets the deal done
Had just what I needed to finish a project on time and within budget.
Great experience from start to finish!
Staff are very accommodating and courteous.
Julio, and James are the best!! Whenever I want to buy something for my house, I love to shop at your store and always have a great experience with Julio. James was also helpful today. 5 Star service.
Julio was very patient and friendly. He is vert knowledgeable about every couch and sectional in your store and we like to do our homework. It was a pleasure to work with him.
Quality products and helpful sales people.
Great selection of furniture. Salesman Henry helped us make perfect choices.
Henry was excellent, helpful and very knowledgeable.
Abbie was amazing! 5 star experience. She is very knowledgeable and was very patient. She helped me pick the best furniture and made the experience very simple.
Ask for Peter if you want a salesperson with a lot of product knowledge. Especially with mattresses! I had no idea how much variety there was in mattresses! This guy knows he’s stuff
Peter exceeded my expectations and was totally professional from start to finish. I tend to get a feeling of getting ambushed by sales folks when walking into furniture stores and he was graceful on his approach and never pushy. I appreciate that. Transaction was smooth. Delivery Thursday. Thanks Peter!
Had a great experience today at the Ashley Store in Palm Desert. Kirk was our sales associate and he was amazing and very helpful. He didn’t pressure us and listen to what we were looking for. We ended up with a new couch for a great price. Go see Kirk and he will help you with what you need.
Juan was terrific to deal with. No pressure Awesome Salesman !! And a great sense of humor!!
Do not buy ANYTHING from this place. And if you work here you should find a new job somewhere else. They have you selling trash furniture at high prices, then deliver trash furniture broken and damaged. Especially do not buy the warranty it doesn't cover anything they say it does. I got ripped off by this place and will never forget it. They rely on first time buyers and don't count on you to ever follow up with your damaged garbage furniture. All of my dressers have broken drawers that will not hang on, clips falling out, finish wipes off. And I bought their most expensive set.. Shame on this company and the people who work here selling it to you.
Maria was extremely knowledgeable and helpful
Very helpful, not pushy, sales agent. Great selection!
Maria keeps us coming back. No pressure yet very professional.
My experience was very positive at Ashly Furniture in Palm Desert was greeted at the door by the sales person who was helpful in finding the right Living Room furniture but was not pushy and I found the perfect set for my home at a good value.
Decent deals, good customer service
Julio was amazing, purchased a bedroom set as well as a sectional with end tables and a coffee table. Julio was patient and gave us both ends of our budget and a we amazing through the whole process.
What an incredible furniture store. A huge inventory with something for every room in the house. I love the bedroom sets especially. Such gorgeous sets. The sales staff were excellent to work with. I really liked this place.
Great customer service. They do not over bombard you they leave you alone until you are ready
Good deal buying a quality sofa looks like from online order to go with matching recliner already bought.
Brenda is very friendly, she doesn’t get tired of me changing my mind which sofa I am going to get ,she never turn back on me . If ever I need furniture again Ashley furniture is the place to be
Excellent salesperson, Kirk, made the experience delightful.
Amazing store. Becky helped me find a couch remotely and was able to fulfill my order asap. Highly recommended!!!
Great experience and great service from Nathan and the whole team!
Quick, easy and accurate order. Answered all of my questions at the time of ordering, even scheduled to our preferred date at no-hassle. 👍🏼
The person who helped that day, I was in the store was very kind and helpful.
The representative was very attentive and knowledgeable. We were able to find a really good deal. We have been buying furniture for them for quite awhile. They do offer great products.
I used to love walking around and looking at all of the beautiful funiture at Ashley. Everyone was so nice and helpful. When I finally decided to purchase our mattresses and keep it local I went to Ashley. That is when it all went downhill. I purchased my son's Purple mattress and pillow first and then my daughters Purple mattress a couple of weeks later. High pressure sales "buy today or you wont get the sale price" This was a mattress purchase not a car. We had an immediate problem with my daughters mattress from the initial unpacking. It was very clear there was a problem. Ashley's employees were no longer helpful or nice. I called repeatedly with no resolve. I emailed and I went into the store. I finally made contact and a scheduled appointment 2 months later. The technician came out assessed the situation and whole heartedly agreed with us. Another month later and I had to call them for an update. They told me nothing is wrong with my mattress and they will not help me any further. No exchange no refund. The worst customer sevice ever!!! I spent over $3,500.00 and I just wanted Ashley to make this right. I would if I could give Ashley a lower rate. 0 STARS
Recently I was in need of a dining set and end tables. Ashley Furniture had both. Great selection and styles!!! Also both times our Salesperson was very helpful. Real patient with us. Thank you!
Purchased a dresser and had one drawer fail very quickly. We took the broken pieces to the Ashley store to show them exactly What was broken. After a long wait for warranty service to come, the repairman shows up without the needed parts. He promises expedited ordering of the parts, since our dresser had been broken over a month already. Now, two months later, we still don’t have the parts and still have a broken dress. We requested replacement of the dresser since it is under warranty. Ashley refused because it was a “simple” repair. Yet we still wait for this simple repair. Nearly 3 months later. Horrible customer service. Horrible warranty service. We are now three months later in the middle of March and Ashley has still not been able to get the parts To repair our dresser nor have they honored their warranty, even though we asked numerous times. This is the Worst customer service I have ever Experienced in my life. Absolutely no interest in honoring their warranty. We have finally decided to hire a furniture repair man to do what Ashley refuses.
couch was delivered in wrong color at first. ottoman has yet to come in and it's been over a month.
Very disappointed. The first day having the couch delivered, I noticed the cushion was leaning towards the left. The stuffing was uneven and d very uncomfortable. I called Ashley and sent a tech over within a few days. The tech validated the complaint. They didn't even have the courtesy to inform me in their decision which was denied. . I had to call. Well I opened up another complaint. This time, they stood me up with a set appointment. Now they're supposed to be coming this Wednesday. I have no trust in them. What would be my recourse.
We just moved to the area and were just browsing to see what you had. Ended up with most of the furniture we needed to furnish our new home. James was a GREAT salesperson! We had a great experience and will definitely be back!
Excellent knowledgeable service
Carmen and James did a fantastic job at providing the most pleasant experience while shopping for new living room and bedroom furniture. They made me feel comfortable and gave me the space to roam freely and put all my favorite pieces together. The store has a great selection to choose from. Friendly and professional staff.
Our sales rep. James was very helpful. He allowed us to browse and answered all of our questions clearly and promptly. The 2 gentlemen who delivered the chair were friendly and efficient. We were extremely satisfied with all services from beginning to end.
I didn’t get directions
5 stars for customer service for Juan who helped me order my dining set. 0 stars for Ashley having a no return policy. I thought only sketchy businesses had those All sales Final rules. I will re-think shopping here in the future.
Becky was wonderful to work with!
Worked with Henry and he was able to get us what we needed quickly, professionally, and friendly. And we feel the mattress we got is comparable and if not better than the mattress-in-a-box you can get online.
I was greeted at the door, explained what all the sales were, and then left to explore the store without being pressured. The sales lady came by to check periodically if we had any questions. When she could not get back to us, she had a salesman come check on us, and when we decided on what we liked, we were given an awesome deal. I recommend Ashley furniture for a no hassle. Awesome deal place to shop for furniture.
Freindly helpful sales people. New his merchandise and made our purchase easy.
Bought a $3500 couch and is peeling off I got the useless warranty and off course is not cover I call Ashley for help and they denied to help, I will never go back to that store again, they use sheap materials on their products.
Had an amazing shopping & service experience with Nate!! Ask for him!
Excellent service Henry, thanks. You are very knowledgeable and efficient.
Customer service during this visit was pleasant as I didn’t have a sales person following me around every step of my way. My sales guy was extremely helpful not pushy, and as a result, I made a very large purchase of items that I needed. My experience was a positive visit. I highly recommend Felix V. as an excellent sales person. My only negative comment is the delivery fee is excessively high, and is based on a sliding scale.
Jessica and James were wonderfully informative and helpful. Hope delivery goes as smoothly!
Juan was terrific. Helpful and not pushy.
11/2/23: I placed 2 separate orders through Ashley, both deliveries, half of my items were broken. A total of 4 items. Also, they dropped off a different customers furniture at our home. They do not handle items with care, when being built or during transport. Items came in dirty, scuffed, scratched, missing/broken screws and drawers not sitting right. I do not recommend Ashley Furniture Store as they do not care about the quality of their products or their customer satisfaction. I will never shop with this company again. For the amount of money I paid for their products, their service was unacceptable. Not to mention, the item that could not be delivered due to damages, is now out of stock. So I now have 2 dressers and 2 nightstands with no matching bed. I would give 0 stars if possible. Update on my orders as of 11/15/23: the technicians did come out and ordered me new drawers. The drawers came in with no handles! Like how! Also, one was scratched (see photos below). Making this their 4th attempt to get things right and they once again failed. In case you were wondering, I never got my bed as mentioned in my initial review. I would give negative stars at this point if I could after all this hassle. Let me save you the trouble right now, do not shop at Ashley Furniture. Update as of 12/12/23: five drawers later I finally have 2 that are undamaged. Do they slide into the end tables? No! They are totally off and don’t close all the way. I also found additional scuff marks on my dresser once we began moving our new furniture into its place. (See newly added photos). I am at the point where I will have my local handy man fix these drawers and the scuff marks before speaking to anyone associated with Ashley Furniture’s customer service and avoid having them send out, yet again, another pointless technician in addition to missing a day off work. 0 stars highly do not recommend!!
11/2/23: I placed 2 separate orders through Ashley, both deliveries, half of my items were broken. A total of 4 items. Also, they dropped off a different customers furniture at our home. They do not handle items with care, when being built or during transport. Items came in dirty, scuffed, scratched, missing/broken screws and drawers not sitting right. I do not recommend Ashley Furniture Store as they do not care about the quality of their products or their customer satisfaction. I will never shop with this company again. For the amount of money I paid for their products, their service was unacceptable. Not to mention, the item that could not be delivered due to damages, is now out of stock. So I now have 2 dressers and 2 nightstands with no matching bed. I would give 0 stars if possible.Update on my orders as of 11/15/23: the technicians did come out and ordered me new drawers. The drawers came in with no handles! Like how! Also, one was scratched (see photos below). Making this their 4th attempt to get things right and they once again failed. In case you were wondering, I never got my bed as mentioned in my initial review. I would give negative stars at this point if I could after all this hassle. Let me save you the trouble right now, do not shop at Ashley Furniture.
Accomodating, nice. Salesman is friendly.
Kirk was very professional and respectful
Becky Lopez from PD was very helpful and knowledgeable. I am very satisfied with my purchase.
Everyone is attentive and friendly. Pricing is awesome and delivery is easy.
Very knowledgeable about floor stock and answered all questions with ease.
María was great from the moment i walked in the store she answered all my questions and helped me all the way to the end thank you Maria i will comeback for more furniture
My experience was great while in the store. Juan Rojo was an attentive and well educated salesman. He helped me find exactly what I needed. It was unfortunate that I had to make a 2nd trip to the store to present my Credit Card because the POS system would not accept a card that did not match the delivery address. I understand for security reasons this might happen but I feel it could be avoided. I am excited about my new sleeper sofa besides the extra trip. Thanks
Courteous, knowledgeable and very efficient sales person, James
Both sales and delivery personal were great
Fast service Great employees
Placing order for sofa over the phone. The price was higher than the advertised price on your site. After bringing this to the employee’s attention, he got with his manager and they honored the internet price
Bought a mattress, pillow and box spring . Ed the manager was awesome. He made the sell easy and no pressure. And when I had an issue with the box spring , Ed made it right. There’s no doubt I will be buying my new sofas there soon.
Nathan was a good man to us :)
Store is set up well and is clean. Julio helped me pick out a chest of drawers. He gave me ample uninterrupted time to look around and then was able to point me in the right direction when I explained my size need and the quality I was looking for! Very attentive without being pushy!
BEST EXPERIENCE I EVER HAD!!!!
Efficient and informative customer service by Pete in Palm Desert
Jocelyn was the best! Super helpful and informative
Ask for Peter Reichel if you’re in Palm Desert area! He had a wealth of knowledge and style. Quick service, and delivery is important to me. Tell him Niki sent you!!
My salesman was wonderful. I am looking forward to getting my furniture.
Shopping at the Ashley store in Palm Desert was surprisingly pleasant. My husband and I weren’t sure what we wanted, but the salesman, James Johnson, showed us what was available, then let us discuss the options between ourselves without any pressure whatsoever. When we found a couch we liked, he came up with an agreeable price, again no pressure to buy extras. Now we are waiting for delivery and expect to be very pleased with our new couch.
Nathan was an incredible help. Stayed 30 minutes past store closing to seal the deal. Very knowledgeable & informative. Now with my new mattress I can wake up without an aching back. Time to get rid of my 27 year old dinosaur of a mattress. Thanks Nathan!!
Pete was amazing, very helpful and no pressure
Jocelyn was such a pleasure to work with! Right when I walked in she asked what I was looking for, and helped me find it instantly! I ended up leaving with what I came in for. Thank you Jocelyn!
From the minute I stepped into the store and saw hungry faces writing to tackle me I saw one particular sales associate and said a quick prayer he would be my guiding light to a new bed!! I was not disappointed, Nathan was my guardian angel. Listened to what I said, asked the proper questions and found my new sleep set. He is Fabulous and I day this from retail management 40 year experience.
Peter Reichel was great! Great customer service very attentive to what we were looking for. He gave us great pricing! We came in to look never expected to buy but he made it worth it! Company definitely needs to get this guy business cards!
In and out quickly to replace a furniture piece our dog thought was his to chew.
Very friendly staff and fast service. I appreciate that AAA+++
Salesmen not overly pushy, but helped steer me towards the right direction that I was looking for. Decent selection of items at fair prices, recommended if in the DHS/Palm Springs area.
Seems overall less than it was a couple of years ago. Less choices and higher prices but the have a lot to select from and should still be a place to consider getting your next furniture from. Usually have good sales on any given holiday, so I'd wait until then.
Staff is always kind and helpful and not like stalking you and making you feel uncomfortable while you shop. They were wonderful with our kids and answered all our questions. I'm really bad with people names (most people are parental units of insert dog or pig name here lol) and I think her name was Cassandra. She was fantastic. We have bought things here and there from Ashley mostly to ship home from online so this was different. But it was such a no stress experience. We had gone to another store and such an awful experience that I canceled my order and began my hunt elsewhere. I guess I really can't say enough good things about the relaxed atmosphere and customer service provided during my visit.
My friend and I worked with Brenda at the Ashley store in Palm Desert and were enormasly happy with her. She was very helpful and we ended up purchasing a large amount of furnishings from her. A big thumbs up to Brenda for you help and professionalism.
Needed to order a replacement headboard for my bed. James from the Palm Desert Home Store made it an easy process. Thanks!
Henry, our sales person was very helpful and very cheerful. We will be back again.
Juan from palm dessert and his manger Ed ! Thank you , very helpful and helped me find the perfect kitchen dinning set ! So patient with all the question I had !! I will definitely come back again ! Thank you guys again
James was a great salesman not pushy very helpful
I purchased a new couch and chair about 45 days ago it is already wearing out will not last me for another two-three year. All they can do is restuff it the technician said there is no default in the furniture no defaults what about the material and stuffing is a default they will not exchange or refund cannot offer a solution except to restuff with fibers. Ashley needs to make this right guess I will be calling them every month to restuffNever again will I purchase from Ashley
Peter was extremely helpful and friendly.
Such a great experience with Becky at Ashley Furniture! She was personable, knowledgeable, and able to help us via text, even after we left the store. Ordered a new living room set in store with her and 3 end tables over the phone. Payment via email invoice was easy and fast. Totally appreciate Becky’s attention to detail and “can-do” attitude. She even was able to arrange delivery before my mother in law came to town for a visit. Thank you, Becky!
Great service from Henry. Convenient store location.
Thank you Jocelyn C. for your outstanding customer service!!
Started our search for new furniture at another furniture place…the showroom was so big it was overwhelming and I swear everything looked the same. Next day we walked into Ashley and immediately knew we were going to find what we were looking for and by golly we did! Jason was awesome, giving us the space at first to look around then coming back and making it all happen. We bought our last set with Ashley 10 years ago and the awesome selection and customer service keep us coming back time and time again!
Maria was very helpful.
Great store, Nate was knowledgeable and helpful beyond expectation.
Brenda found what we wanted, had great ideas and set up our delivery flawlessly.
Had a great experience with the sales person Henry. Was very knowledgeable and helpful..had exactly what I was searching for...with delivery in a few days..will shop there again..
Nate was absolutely amazing! He spent hours with us as we picked out beautiful pieces to fill our new home! We will be back for the finishing touches! Thank you Nate and team ☺️
Henry was very professional and informative. Great experience.
An outstanding experience. The staff in the store and in particular our sales representative were very knowledgeable and very helpful in the store. The delivery was rapid and seamless and the product (a full bedroom set) was delivered without a scratch. Overall a great experience and I would absolutely shop there again.
Abbie helped me out with selecting the best table for my home. Thank you for the help
Abby was very helpful and very accommodating
I was here with Kirk, he was a great help. He answered all questions and concerns and helped me get my dining table, living room sofa and bedroom.
The sales rep Peter was very knowledgeable , friendly and explained the differences in price and quality of various items which allowed me to make a better decision on my purchase. I will definitely refer my friends to Peter @ Ashly furniture.
We were treated intelligently and attentively. It was a good experience all around.
Peter was exceptional. He was patient and allowed us to freely browse for a new bedroom set. We can’t wait to receive it! Thank you!
Service great ( but you might get a little bit too much attention from the sellers) it's a nice and clean store with tons of furniture and accessories. Maybe not top quality but fair prices. ( I always believed I "you get what you pay for", but I can really recommend a visit to this furniture store.
Brenda was very patient and walked through all my options multiple times
Changing my review because I was given false information. I was told I had 3 day from date of purchase to return items and this is not the case. Ashley has a hard core no money back policy after delivery unless damaged. I should've been told this before. I'm going back to Amazon for my next properties unless you guys make up for this. If I don't hear from you to fix the issue. I'll share my experience on social media.
Descent quality for the price
We had a great experience shopping! The staff was very helpful, but also respectful of our need to look and consider options privately.
Peter was very friendly and extremely professional and knowledgeable. Went in expecting to buy the cheapest couch available ended up buying two couches and an expensive mattress.
Henry helped me out with my purchase. He was patient and walked me through every step of the way. As well as giving me details to every single piece I inquired about. He even made time for me to come back and finalize everything. Definitely a 10/10! Thank you Henry!
We purchased these bar stools for our second home and they were only used occasionally, however when we began using them on a daily basis the seat cushion material began deteriorating and coming off, sad because the rest of the chair is still in great shape. Ask for details of any products bought from this store, as the quality may not be up to standard!
Kirk was great help with our purchase at Ashley Furniture.
Great products at amazing prices. Juan was extremely friendly and helpful. I will definitely go back and shop again.
We contacted Abbey and she was very helpful. We had an idea of what we wanted and she helped us find the right furniture for our needs. Grate customer service.
Jocelyn Chavez Very helpful
James provided me great assistance since I was purchasing large items from AZ to my Mother's residence in CA. James went beyond , answered all my questions a d was even able to provide me w/discount on the items I purchased. Thank you Ashley Furniture for having valuable associates who go beyond. Loyal Customer MB
Here at Ashley Furniture. Kirk did a great job. Can’t wait to sleep on our new mattress.
I’ve been a loyal Ashley customer for many years! The design, service, and quality have always been very consistent. My Palm Desert contact is Brenda, and she’s top notch! She’s on top of every detail, communicating with me every step of the way!
Roger Clark is an awesome consultant. Honest, fair, and knowledgeable, he is a great ambassador for Ashley’s.
It was fantastic. Sales lady couldn’t have been nicer and well informed. Love my Tempur luxe breeze and Rosmont base.
Great experience from Peter and Ed! Best deals available in the valley.
I was helped by Kirk - thought I would be shopping all day, thanks to him I am not. Everything being delivered in a few days.
Juan was amazing and extremely professional.
We had a great experience today thanks to Jocelyn. She was so helpful, patient and knowledgeable. Best shopping experience we’ve had at a furniture store. We will definitely be back to see her for our furniture.
Awesome experience. Kirk was out salesperson and was very helpful. Ended up buying a sectional and are extremely happy with it. Would recommend.
Kirk was great
Brenda was extremely nice, knowledgeable and patient with us. In fact the financing staff was as well.
Henry& Jessica really deserve so many thank yous! We got our 1st set and they were uncomfortable after delivery nothing like what they had in the Colton store. So we called Henry and he handled our complaint very promptly and had a technician come out and evaluate the couches. Then we call the call center after our inspection was done and opted for a return. Henry found out we were unhappy and he got everything rolling very quickly and got us in the same day and assisted us with our exchange. I've never meet a sales person that goes above and beyond like Henry did and I am so very great full for him! Thank you Henry!
Thank you Jocelyn for great customer service
Brenda was helpful. Very nice and informative. I feel welcomed to return again.
Peter was so helpful and patient while we shopped. Made great recommendations based on our budget and needs.
Best Ashley store I've been too. It's very customer centric. We had to transfer credit from a different location and they made it painless and simple. Look for Juan, he is professional and attentive and made sure my needs are taken care of.
Becky was my sales associate and she was wonderful! Helped me find the perfect bunkie set with two mattresses!!! If you need anything for your home, I recommend you going with her!
Peter was amazing and helped me out but unfortunately I wasn't able to purchase since I needed it for Nevada and I was shopping in California. They need to update their distribution policies.
Peter was great at showing and explaining to us all of the options.
Julio was very helpful and informative. He was also very nice and answered all our questions and concerns. We were able to find everything we needed to get at a good price and quality.
Brenda was not working today so was helped by peter. Thank you guys my making it a great experience.. see you again soon..
Worked with Kirk and James with a flawless transaction on 2 reclining lift chairs! 5 stars!
Peter was great .. helped us get what we needed
Ed and Maria are the best. Bought a sofa and dinning chairs. Found the sofa elsewhere for less money and they price matched no questions asked. Maria is very knowledgeable on the products and made the whole transaction very smooth. A great experience. Thank you all. Michael & Kevin
Cassandra was very knowledgeable and was NOT PUSHY! Very nice!
Mrs topping was amazing very helpful and informative
Friendly and very helpful. Answered all my questions.
Salesman was knowledgeable and helpful, found exactly what I went in for.
Jocelyn was great! Best Sales woman there is!
Great product, delivery was quick and efficient, I’m very happy.
Excellent customer service. Henry Clark, Carmen , and Mariella made our experience very pleasant and Dianne helped us expedite our return because of health issues. We’ve been shopping with Ashley for over 15 years and will continue to do so. We can’t wait to get our new furniture. I also would like to thank Juan and Becky for their help. Thanks everyone!!!!!!
Was very Helpful, took his time would be returning
Brenda at Ashley in Palm Desert was helpful and easy-going and not at all pushy! Informative and personable and helped us pick out exactly what we wanted quickly with no hassle! Excited about our new sofa. Highly recommend. Thank you, Brenda!
We have just recently moved down to palm spring and needed to find a dinning table for our new home. We came across Ashley’s and was greeted by Abbie. She was very patience and helpful with our questions. She even took the time to help us breakdown the cost of our furnitures and give us the promotions that was available in store. Amazing customer service ! Would definitely come back here again!
Great service, always go see Maria, My go to store for furniture, thank you!! Maria
Great experience shopping for a dining set. Good options for a lot of budgets and I liked that the chairs seemed sturdy. For a big guy it matters. Nathan was very helpful and helped us select the best option.
Jocelyn Chavez helped a lot with finding the perfect couch for my home
Want to shop for outdoor furniture at Ashley‘s furniture today. Kirk my sales person was very helpful. A good quality furniture at a good price and a great sales person who is very helpful.
Great service and help with furnishing our new home. James was my salesman and was knowledgeable! Recommend!
Brenda helped me get the best quality and a great dealon a nice set of bunk beds! Thank you :)
Henry Clark was an excellent salesman. He helped us with a few pieces of furniture and gave us a deal we could afford.
We had an amazing experience with Abbie. The customer service was outstanding, and the product was exactly what I was looking for. Thank you
Jocelyn Chavez was awesome made our shopping experience easy fast very professional will recommend to friends and family thank you
Brenda was patient and calm. Her sales skills were hidden. She was informative and shared stories to help us understand the quality of products. And she’s an interior decorator. Score!
Jamel was super helpful and amazing helped us find exactly what we needed.
Henry and James both helped. They were great!
Great experience! Felix was extremely helpful and knowledgeable. Felix listened and was patient and was able to help us find the perfect furniture for our new home.I will definitely come back to Ashleys! Great customer service!
Jocelyn Chavez was great. Showed us everything we needed..... and more!
Mariel, the sales manager ar the Palm Desert store.Very helpful in solving a major problem. Excellent service.
Abbie was amazing she was very knowledgeable and friendly, not pushy like some sales people can be. She gave us space to roam and at the same time be there to answer questions. The best part was that she is bilingual and she explained everything in both English and Spanish for my mom whom we are buying the bed set for.
Braenda was a professional in her sales. Thank you
It was a great buying experience!!
Was looking for furniture. Decided to stop by at Ashleys to take a look. We were greeted and helped by Abbie; such a knowledgeable, professional and friendly saleswoman. She helped us so much and had so many options for us and helped get the perfect sets of furniture for our home. Definitely recommend it. Abbie rocks!
Abbie is outstanding!! Excellent knowledge of I was looking for. Went out of her way to help me. She deserves a raise!!!
I had an amazing experience at Ashley’s Furniture. My sales associate Becky was amazing !! She sold me the best dining table and couch. I will definitely be going back to her and referring all my friends and family to her!
Becky was great to work with! Would recommend
I had the pleasure of working with Becky! She’s very knowledgeable and helpful. Can’t wait to continue to do business with her at Ashley’s!
Becky was such an amazing help and was able to answer all of my questions!!
Julio was awesome! He was so helpful and informative.
Becky help me find my perfect dining table ! Definitely recommend her she listen and gave me everything I asked!
Maria was true professional ! Patient, knowledgeable and new her inventory 😁
Brenda was great ! Thanks
Brenda tropping was super nice and really recommend her !!!!!!!!!
Brenda is amazing!!! She answered all our questions and this was my first time shopping here. Definitely will be coming back to buy more furniture and for sure ask for Brenda!! Best service!
Perfect service and best experience
Henry and Mariella were a BIG help to us ,thank you very much
Peter helped me get a couch and a desk, he made me feel warm and welcome and I can't wait to return to purchase something else.
Abbie was amazing. Professional and efficient communication. She very much personalized our experience and took immediate action when greeting us at the door. She maintained her distance as we needed and came around as soon as we had questions. We’ll definitely continue to purchase from her.
Jocelyn Chavez did a great service!
Peter was so helpful and knowledgeable. With his help we were able to find the perfect living room and master bedroom set at a great price. Will definitely be back in the future.
Jason Rodriguez was the best salesman! Very informative and very easy going and was very quick to understand what we needed and he hit the jackpot! We were super satisfied with his service and his flexibility. He was very patient and very knowledgeable! 10/10 would very much come back to him!
Cozy and just what we were looking for!! We walked into an Ashley, and just in front on of us was the perfect cozy white sectional! Brenda was our salesperson and was 10/10! She was fantastic!! Thanks Brenda and Ashley Furniture!
James the sales associate met us with a smile, showed us around & explained the available options. He was very knowledgeable & helpful. Please let James know he did a great job.
Jocelyn Chávez provided the best service! She went above and beyond to make sure our needs were meant!
Super kind & patient as I kept changing my mind. Great customer service. Thanks
Went to Ashley furniture for a recliner I seen online. Craig was very helpful and was able to get what I wanted. Plus the item ended up being on sale.
Nathan spent sooo much time with us. Very friendly and patient. Would recommend Ashley furniture and Nathan!!
****UPDATE it’s been 2 months since my last complaint due to a bad chair… so they replaced it yes… but guess what it happened again!!! Please I worn everyone who comes on here for reviews before going to a store do nit purchase from here. The costumer service is the worst they, they can’t fix anything from you and they take forever to get back to you. It has not even been a year since we purchased this dinning room table. I’m so frustrated and mad. I will never come here again and I want a refund!!! If I can give 0 start i would. Worst customer service ever. We purchased a table with 6 chair about 2 months ago. Well one of the chair was not adjusted properly and one of the legs broke off while I was sitting on it…. And not to mention I’m 3 months pregnant. My husband has been calling to get this replaced and the pretty much just blow him off. I don’t recommend coming to this place.
So great definitely recommend Becky !
Great service answered all questions and I’m very happy with my purchase
I love Ashley ❤️ the team at Ashley is incredible, specially the customer service department. I made a purchased in 2019 and bought a sectional sofa that is beginning to look a bit old. I was helped by one of the ladies in customer service and they order new cushion casing and new chase cushion. Thank you Ashley for making my day.
I was at Ashley furniture and bought a twin bunk bed and 2 mattresses our salesmen Kirk was amazing. It's a beautiful store with great advisory.
Brenda was very professional and because of her we were able to find exactly what we were looking for.
Great service, was assisted by JUAN ROJO he was very knowledgeable and extremely helpful.
Upon entering Ashley Home Furnishings, we were greeted by store associate Julio Olmedo. Julio was a fantastic and attententive salesman. His knowledge and patience did not go unnoticed. He made the process simple and assisted us in setting up a new account and a future delivery date as well. If you're in the market for furniture and home accessories, Julio is your guy! Thank you for your assistance and professional assistance. We greatly appreciate it!!
Fun shopping for my new office.
Jason was such a huge help and was patient with your decision making. Happy to say, we were able to walk away with a brand new couch for my parents! Would recommend.
Very good customer service and support.
Best experience I’ve had in the desert go see Mr phish for all your furniture needs. He’s also so cool!.
DO NOT BUY FROM ASHLEY in Palm Desert. Their manager said they would replace our furniture if we had any further issues and now they will not do it. They said she no longer works there & they won't honor it. We have months and months of documentation, photos of the leather coming off & even a video of their service tech telling us that their 5-year warranty is basically worthless & to use dryer sheets to stop the sound. 🤦 Thousands of dollars wasted. They will tell you whatever you want to hear to get you to buy - then upsell you on a worthless 5 year warranty they will not stand behind.
DO NOT BUY FROM ASHLEY! They will tell you whatever you want to hear to get you to buy and will upsell you on their 5-year warranty. The store agreed to replace this and now will not honor it. It makes an ungodly sound, and the leather is rubbing off. PalmDesertLocation
I am so pleased with my purchase and sales person. Ashley furniture had exactly what I was looking for and the prices are fantastic. They offered discounts and delivery all the way to Blythe.
I was assisted as soon as I walked in which was great. But the salesman didn't tell me about the no return policy. I think I'll cancel my order in case this mattress isn't appropriate for me. Very disappointed.
Maria was extremely professional and knowledgeable on all the items we asked questions on. She did not rush or make us feel pressured. It was a great buying experience.
It was a good experience’ thank you
My sales rep was Brenda Topping, best experience with a rep ever! I explained what I needed and I ended up with such a great bargain, I was able to purchase extra! I will definitely love to work with her again when I refurnish my daughter's room!
Found exactly the chairs we wanted. Salesperson was attentive, but not over-bearing. Price was great and the purchase transaction hassle free.
Terrible management. Poor customer service. They made an error with our purchase...delivered wrong piece. They wanted us to pay the difference even though it was their mistake. Incorrectly advertised floor piece. We picked the item of the floor, recieved a different one and they still wanted us to pay for their error. Will never purchase from Ashley's ever again. Definitely do not recommend. Manager Zac was rude and arrogant. Not helpful at all. Would give zero stars if we could.
Very pleased with my experience at Ashley Furniture store in Palm Desert. Purchased very high-end mattress. I had done my research and found Ashley prices were super competitive. My sales consultant Henry was helpful, professional and knowledgable. Initially, there were complications with my order and both Henry and store manager Ed listened to my concerns, immediately took action and handled my purchase in a timely fashion. Excellent customer service. Highly recommend!
Great service and a great selection of furniture.
Our salesperson must be the most patient person in the world. Thank you Ashley furniture for making this pleasurable experience.
Salesperson was helpful. Got what I needed
I couldn't belive this store they delivered my furniture early in the morning I barely had gotten up broke boxes assembled furniture delivered nleft in less than 40 minutes n on top of that I am very happy 😊 😃
Our sales man did a great job finding what we wanted. It was not on the sales floor, he looked up ones until he found what we wanted. Great job!
Henry in particular went out of his way to answer all our questions and even had physical items placed on the showroom floor for us to try that would t have been there otherwise.
Peter the sales associate was very helpful, let us take our time browsing. Very patient and informative about the items we we’re choosing.
I went to take a look at a new couch because our family couch is 20+ years old. The moment I walked into the store I was followed around by this white sales associate. He didn't really say anything to me, but he was following me around the entire store as I browsed. It was the most awkward 30 mins, and I ended up leaving. I'm not sure if it's because I'm Asian or what, but I promise you I can't fit a couch in my purse. If your gonna follow someone around try and be less obvious about it.
The store is very well laid out and has a wide selection of inventory. Juan and Zach were very professional and helpful. They made our buying experience very easy.
Cassandra my sales associate was so kind and helped me find just what I was looking for. Store Manager Ed was more than amazing and helped seal the deal. I would give them 10 of 10 and recommend this Palm Desert Ashley store 100%.
Ricardo was awesome. Great deals here. Good quality stuff for a fraction the price of other places.
Arrived at Ashley's to open a case on some merchandise. Customer Service representative were professional and very helpful. I am happy with the service!
Initially Felix helped us earlier in the day and was fantastic. Later over the phone, Brenda got our file started and Nathan took care of us. Overall very happy with the team here and the experience!
Superb customer experience from the time we walked into the Palm Desert store throughout the entire sales process on a new sectional. Thank you Julio! We will see you in a few months for a new mattress.
The gentleman on the phone was very helpful and we got the dining room set I wanted in the timeframe I need it delivered and they gave me a great deal on the delivery and installation. I was very pleased.
It was good experience.
Anai Salinas was very helpful!!
We met Brenda at the entry podium. We were looking for bathroom vanities. Brenda advised that you do not carry them except online. We decided to look around; Brenda checked in with us a couple times. She is very knowledgeable about your products. Also, very professional & pleasantly friendly. A delightful member of your team! We ended up spending some $2,600 ~ a far cry from bathroom vanities.
Kirk was our salesman. He was wonderful, took his time with us. Walk out a happy customer with a new love seat. We will be a return client due to his patience and kind sales tactic
No delivery yet! Promised 2 days ago...
Itzel did a great job of showing me furniture options and helped me select what worked best for me. The process was seamless and furniture delivery I was easy to schedule.
Salesman Julio was great. Delivery guys were great. Customer Service when one of the bar stools was assembled incorrectly was horrible.Update - I had an appointment to fix one of the bar stools and they didn't show up. Down to only two stars. Absolutely the worst service I have ever had.
Felix, the salesperson was extremely helpful to us in furnishing my mother’s one bedroom apartment. He was patient, direct and honest. The selection of furniture was great.
Our salesman, Henry, went above and beyond helping us choose a sofa sleeper. It was a great shopping experience!
Becky was great to work with. Got all the things we wanted. And it is a sleeper too!
We had a great time at Ashley's store in Palm Desert today. Kirk, Diane, and all the Staffs were helpful, took time, and really respected. We found a Luxury Power Lift Recliner Chair for our Father. We hope Ashley's stores have a great business.
The best service!
25 Short term rental homes supplied. 25 visits in a row and Always the best service from Peter.
Excellent customer service. Rep very helpful.
Every time we go into Ashley's store in Palm Desert Ca everyone is so nice and professional and so helpful with no pressure to buy anything 👍 but once you find something you like to purchase a look more into everyone is so helpful and make it so much with no hassle or fuss . Love the items within store and the stores lay out .
Jocelyn Chavez is amazing. She was very knowledgeable and helpful with our purchase. We will definitely go back to her for our future purchases. Very kind and nice. Happy customers
My experience with Ashley was a great one I recommend for everyone to go check it out they have a lot of great stuff need a few more things to get from there for my bedroom
Always a pleasant experience with your sales representative Peter Reichel!! Thank you Peter for help and expertise!
Peter is the best salesperson and has helped me through many purchases. I recommend you only work with him!
I popped into my local Palm Desert store after I didn't receive any notifications after ordering an ottoman through the online store. Ed went above and beyond helping me with communications with the online department. Thanks for the help Ed, I received my ottoman in a timely manner with no delays.
We had such great shopping experience with our salesman Peter. He was not only very knowledgeable of the products but also very patient. He is such a polite young man, that is hard to find and much appreciated these days. I will definitely send my friends who are shopping furniture to him.
we are very happy with our experience. Peter helped us with everything. he was very honest and helpful. not pushy unlike a lot of other salespeople I've had experience with in the past for different things. definitely will go back to this location for future purchases and I hope peter can stll help us. thanks
😁Maria Elena was very helpful yet not pushy and let us browse and checked in with us a couple times. When we found what we wanted she wrote the order up and we were on our way. Prices were reasonable and quality seem very good for the price.
4/5 because I haven’t gotten the furniture yet but so far so good. I believe Jocelyn was the lady who helped us. Love her she’s great. She helped a lot and gave us our space when needed I really appreciated her!!
Juan made us comfortable, he quickly understood what our needs were and we purchased the perfect recliner love seat. Truly a 10 out of 10 !
Excellent customer service. We went to a few different furniture stores but left because of the pushy salespeople. Peter and Felix were very nice and excellent salespeople. Definitely recommend!
We had a great experience today! Peter was so helpful and patient!
Good selection. Friendly and knowledgeable staff. Lots of options to pay. Overall good experience
Their selection, prices and service is great!
James Johnson provided the best customer service!
Great experience! I highly recommend this store and even more specifically Jocelyn Chavez in sales. She was amazing to work with understood my needs, no hard sales pressure at all and worked hard to get me the best deal!
Pleasant and accommodating to work with
Peter was a wonderful sales person. He was able to outfit my mother in the perfect chair for her! It made my job much easier. Thank you.
Es muy fácil comprar en Ashley la atención y servicio es excelente y tiene buenos precios y calidad.
Wonderful experience! Nate was extremely helpful, informative, and courteous. We’d purchase from Ashley’s again 😊
Great service, personable and friendly. Not pushy which I appreciate. Thank you
Love my new Bedroom furniture! Abbie our sales person was excellent. She knew the answer to everything we asked, was never pushy. If you are looking for furniture ask for Abbie, she’ll make the buying experience so much easier!
Nice selection of furniture and very helpful
Everyone very nice. For Sure coming. Back
Kirk at at Ashley was great to work with. Thank you!
At ashly… Kirk was fantastic
Henry was great at showing us exactly what we were looking for and his being able to answer all of our questions
Had a GREAT experience with Ashley Furniture. Very polite, professional & fast. Would definitely recommend. James was especially helpful and enthusiastic.
Henry was a nice guy. We also got a speedy delivery on a sofa.
anaí and brenda were very helpful throughout the process. such a great experience.
Brenda was very helpful , such a great experience. Anaí was very helpful as well.
Highly recommend Jason. He is particularly knowledgeable with mattresses.
we found exactly what we needed
Brenda Topping was an excellent sales person. The service was very good. We were very impressed.
Awesome customer service. They worked with us to make sure that we got quality furniture that met our budget. Great place to shop.
Great experience! Employees were very helpful!
I got a good deal on the item I purchased.
Friendly with a lot of knowledge and helpful.
After spending several hours looking at other furniture stores in the area, we stopped in at Ashley. The salesman, Julio Olmedo, introduced himself and asked if he could help us. I told him exactly what we were looking for, the size, color, budget and restrictions we were dealing with. Julio said “I have three.” He led us directly to these options, answered all of our questions, and did not rush us or pressure us in any way. We had some decisions to make so we told him we would think about it and may get back to him the next day. The next day, decision made, I went to the store and waited while he finished with another customer. The entire process was quick and efficient and the couch we bought is extremely comfortable, a very good price, and we are excited to get it delivered next week. An excellent sales experience to be sure. Thank you, Ashley Furniture, for not only having such a large selection of beautiful furniture in the store, but also for employing such an excellent salesman as Julio
Very good customer service, I really enjoyed my experience. The employees were very nice and helpful, I love my new Tempur-Pedic bed! Thank you to Maria Hernandez, David, Julio and Jessica.
Very friendly, knowledgeable and helpful staff.
I found everything I needed
I had a wonderful experience purchasing all my furniture at Ashley! Itzel the sales associate was amazing and so helpful!!!! Highly recommend her and her team!
costmer service was excellent
Excellent customer service! Peter was fantastic and worked hard to get us in budget. After recently having knee replacement surgery Mariela the manager went out of their way to ensure I was happy with my purchase.
My boyfriend and I had amazing time and service at Ashley's. We came in at the beginning of the month and Jocelyn helped us. We were not sure what route we wanted to take, so she explained everything we should know about buying here. We then came back a month later and asked for her again. She helped us choose so many different items for our home along with connecting with us. She ran around the store for us and was overall amazing! Best customer service we ever had. Thank you so much Jocelyn.
Very helpful sales man. He was concerned that the correct mattress was selected.
So I purchased a mattress and couches on 11/26/2022 received my mattress days later, was told that I'd recieve my couches on 12/21 since they said they had them in stock and after purchased found out there weren't, I then look at my receipt to find out it says my couches would be delivered jan 4 I went back to the store and spoke to sales man Felix to see why it said that ,he showed me his computer , and said no you will be receiving them by the 21 ,well today is the 21 and I have no couches , so I guess I don't have couches for Xmas after all and I already got rid of my old couches , please make sure you check you're receipts these sales reps like to lie
James was wonderful. I had to place a phone in order. He was amazing and provided all of the info on delivery etc.
Kirk and Julio were fabulous helpers in store today. For a wonderful bedroom set. I couldn’t be any happier
I walked in to buy a mattress and Itzel helped me right away. She was really friendly and very knowledgeable about which ones fit my needs. She made the sale very easy. Thanks!
Recently purchased an adjustable base and I’m very happy with that purchase. Becky made buying super easy and made sure there were no issues with delivery. 10/10 would recommend!
Becky was amazing! She helped me pick the perfect mattress and frame! Gave me a great variety of styles to choose from! Definitely coming back!
Becky Lopez was an outstanding sales representative!! She went above and beyond from the minute we walked in the door. We were in and out in 30 mins. Best purchase I’ve made in a long time!!
Went into Ashley furniture looking to buy a new set for my house was helped by Becky Lopez couldn’t have has a better experience. She had such amazing customer service and a great follow up with me.
Kirk and Julio did a great job helping my fiancé and I find a couch! Their service and knowledge was exceptional, we appreciate it all your help!
Don't buy from this store was told by Becky i could use the promotion but when got to store was told that's only for new customers thanks to her I will never buy from Ashley furniture again
I had a great experience at Ashley’s a very nice young woman named Miranda was more then helpful My home wouldn’t be the same without her. She made me feel very welcomed and we found the perfect furniture for my new home together .
Very friendly, and excellent customer service 👏
Good service. Courteous and friendly
Great experience with jocelyn. She helped me find my bedroom and living room furniture .
Had a wonderful experience at Ashley’s. My salesperson was Felix, he was very knowledgeable and was able to fulfilled my needs and expectations! Thank you!
Felix was very helpful. He greeted me warmly when I entered, asked what I was looking for (or just browsing), pointed me in the right direction without the dreaded ”hovering”! When I found what I was looking for I caught his attention easily. He was helpful and very courteous!
The salesmen were not consistent in dealing with our requirements. They kept “pushing what they wanted us to buy and only after a long time did they respond to our interests.
Showroom is well kept merchandise is well organized employees friendly and polite well versed in their products
Buying at Ashley was okay, but after that nightmare. Delivering piece by piece in months. Claim for the couch was ripped during delivery took few month to resolve , they keep calling from different departments and asking same questions over and over and over again. And sale person that promised for extra $700 warranty that we purchased everything will be covered, but truly it was scam. Even couch foam is different firmest in the same couch, but they said we don’t understand, it’s just different color. Please go some local small furniture stores , not buy from this corporation.
Great service as we selected a new guest room furniture set plus mattress. Good prices.
I ordered a bedroom furniture and was charged for shipping /delivery .I requested time off just so I can be at home and receive the furniture. Finally the day came , and I did not get any emails , phone call , text ,nothing . So , I call the furniture store , after a few minutes they tell me that they won’t be delivering until next weeks because of some excuse from the warehouse . I was upset because they should have notified ASAP that my furniture was not going to arrive after that , I could have gone to work and not lost on money . The worse , is that you as a customer have to pay for shipping and yes I expect quality work and things to be in schedule . For the future , I will not be going back to Ashley’s for anything . I still have to purchase another bedroom set , living room set , and I will not be going to Ashley’s . On another note , I orders my appliances from Costco and had excellent service and delivery , and COMMUNICATION.
Talked us into curbside drop off to save $100 —not mentioning it would be unassembled There were 2 cracks in two different pieces that we had to glue together before we could even attempt to assemble it
Happy they were willing to switch parts of the package so we got what we wanted and needed
Su excelente atención al cliente y su calidad en muebles
Good service but the name is DEUELnot DEVEL. Please change your records.
Great experience w Felix as my sales associate. Good selections and professional service.
Walking in gel similar to what I imagine a small pup would feel like walking into a pen of hungry wolves.
Terrible experience here. We bought some furniture here and the sales associate showed us some sofas. She sold us on them. We noticed they were damaged. She then proceeded to assure us that they would discount them and the warranty would cover them. Sold. Sounds like a good deal right? No. Now they're telling us that warranty doesn't cover it and that that it's been more than thirty days even if we called a claim they wouldn't do anything about it. This is all after they assured us that they would start the claim. Terrible way to treat a customer. They basically sold us trash.
Great deals, better people. Came in with my in laws a while ago and was helped out by Abbie. Very understanding, patient and didn't feel like I was being taken advantage of. If you need good furniture and are in the area I definitely recommend this Ashley over other stores here.
Great customer service. Especially jessica from customer service. Super helpful!!
we came, we saw, we bought.
It was a very pleasurable experience. My salesman, Pete Reichel, was very personable, professional, and extremely knowledgeable about all products in the store. He listened to what I was looking for and showed me the things that might fit what I was looking for. He didn't waste my time showing me chairs that were not at all what I said I was looking for. He made very helpful suggestions. It was a total pleasure working with him. I found exactly what I was looking for. Whatever you pay him, it is not enough.
James was very helpful and took time so we found exactly what we wanted. Very happy with the service and selection
David Neff my sales person was amazing. He really listened to me, and showed me the perfect recliner. I was in and out in less than an hour, and my perfect chair will be delivered on Wednesday. Very nice experience.
I went last weekend to look at some furniture pieces and Nathan approached me and took his time with me. He informed me about an early Black Friday sale for the following weekend (today). My fiancée and I went today to purchase a dining set table and two couches. He did an absolutely great job and explained everything to us. I loved the fact that he did not rush us or get inpatient with us.
Amazing customer service from Abigail Murillo. Always helpful, always knowledgeable.
Overpriced.
We were met by Becky, who could see that I was physically handicapped. She immediately offered the use of a wheelchair which enabled me to move through the store with ease. It was a nice gesture. Becky walked my spouse and I through the displays, and we spotted the sectional we thought would work well for us pretty quickly. Becky made the experience quick and efficient. Thanks Becky.
Itzel was so fabulous and knowledgeable. She was a pleasure to work with and very professional. I would highly recommend visiting her at Ashley!
My furniture was damaged I'm 100% sure they knew cuz the wood was cracked with wet paint on top of it when I felt the crack my fingers got full of fresh white paint it's a shame that this company would deliver a damage furniture with them knowing it was damaged we work so hard for our money and we decide to spend our money in their companies they shouldn't rip us off like this I hope they make it right
great parking, easy to browse and shop. Great customer service
Rebecca Lopez was very helpful and friendly and willing to help us out on what we were looking for and was successful on what we needed. We are very happy with our purchase. Thank you again Rebecca!!!!
Itzel and Abbie were amazing!!!
I would definitely buy furniture at Ashley Furniture. I had a problem with my office chair and contacted Ed, the store manager. He not only tried to fix the chair, but he also offered to replace it with another one. Ed went above and beyond and stood by his product.Thanks Ed.
Maria was our saleswoman and she truly did an exceptional job. I was helping my daughter and son in law so they can purchase furniture for their new place. She was the most sweetest and helpful person. Without us even telling her she knew my kids were young adults and didn't try to sell them the most expensive items. I hope her managers know how great she is and because of her I will be going back but only dealing with Maria. There isn't enough words to express all the positive things about her and enough thank yous to give her. Maria thank you for everything you are amazing.
Jocelyn helped us so much with our first purchase of our new bedroom set ! She was very informative, patient as well as very nice !
the great customer service Juan was very friendly and informative he answered all my questions and was very knowledgeable about the sofa recliner I wanted and gave me the best deal thank you Juan I will return and tell others
Had a wonderful time looking for my couch everyone had smiles on their faces. Very welcoming and everyone was so helpful.
The manager Ed is the real deal
Terrible delivery service. Ashley’s Furniture tells me I have between 8-12 for the delivery. I get a call that they’re TWO MINUTES away when I was told I would get more of a notice. The delivery driver was rude and unprofessional. While I was trying to come up with some options since I didn’t have access to the home for the delivery, he asked if I paid in cash. Why did that matter? Would I be treated any differently had I financed? Ridiculous. When I spoke to customer care they stated that he works for a third-party company. The driver could care less about the fact that I wasn’t given enough notice and customer care washed their hands of me and and my experience. I highly recommend that you seek out another company for furniture.
Great Easy and fast service !
Ricardo and his team were very helpful.He made the process of buying a dining set very easy. I have always loved my experience at this location, as my whole house is furnished with Ashley.
Come buy at ashley. Ask for jocelyn
Had a great experience working with Jocelyn. We did our entire buying experience over the phone and will have it delivered and assembled. Jocelyn was very attentive and helped direct us through the process. Would strongly recommend Ashley and Jocelyn particular.
We highly recommend you ask for Juan the next time you visit the palm desert store. Juan was so incredibly patient, professional, and really helped both my husband and I choose the right items for our home. We can’t wait for our new furniture to arrive.
Enjoyable environment and super friendly staff!! Manager mariela went above and beyond with my needs!!
Great customer service, fast and efficient.
I bought a recliner 2 years and 8 months ago. The leather is peeling off already. I also purchased the protection plan. What a mistake. They won't even send anyone out to check it. Do not buy there. Do not purchase protection plan. I will NEVER buy from Ashley again. I will also advise everyone not to buy from Ashley either.
The manager who helped was nice and polite. The desk ladies not so much. The call center hasn't fixed the errors on my account in their system after numerous previous attempts. Had to pay cash because no one could figure it out. Then the desk ladies looked appalled that I was paying cash. Green crisp bills. They almost wanted to say they couldn't accept the money because then they'd have to walk and get change somewhere within their office. They were not busy, I was the only client standing in front of about 7 -8 ladies who all had an opinion but no solution. A little annoying for me as a customer...
Julio’s the best salesman ever! Thank you!
If I could leave 0 stars I would, unfortunately I had to put 1 to even leave a review. We had an absolutely horrible experience with Ashley’s Furniture Palm Desert, CA store and are sadly still dealing with the situation months later. I can 100% say that this is the worst customer service I have ever received. My fiancé and I bought a bedroom set from Ashley’s as well as a mattress etc. And only a few weeks and $7,000 later, our brand new $2,100 mattress was deemed faulty by one of their own technicians. Thank God we didn’t go with the $10,000 mattress they were pushing us on. We had not even had this mattress for two months before it formed a dip and sunk completely to where the Ashley’s mattress technician gave an official report that they indeed sold us a faulty product. We have been going through months of back and forth with them, they refuse to give us a refund for it as we do not trust them at all and therefore do not want to exchange for the same or more expensive mattress which were the options they gave us, their furniture is completely cheap, customer service is so unhelpful and rude. They then told me I can pick the mattress I like, but since it’s cheaper, I would still owe them $2,100, even though they are the ones breaking contract law since THEY SOLD A FAULTY PRODUCT WHICH HAS CAUSED INJURIES. Completely illegal. I asked for a refund so we can go elsewhere as we don’t want to buy from them ever again, as again, they sold us a faulty product which was so bad, it leaves me to wonder if it was even new in the first place. This is the worst furniture I have ever received, as I am pregnant and have been sleeping on this extremely uncomfortable and faulty mattress in which is now causing me back injuries and has greatly exacerbated my fiancé’s back issues, and still months later they won’t even help me deal with corporate, they said they will not issue a refund in their store, it’s up to me to call corporate, and their manager refused to even speak to me. I will never buy here again, and I would recommend going anywhere else but Ashley’s Furniture to receive actual customer service and products that will most likely be a better price, NOT FAULTY, and better quality as even when they do sell a faulty product, they don’t seem to care at all whether it’s causing you injuries, pain, or frustration, they refuse to make their own mistakes right with the trusting customers.
As always the sales woman was nice and helpful, I would recommend them. Our delivery will be in 3 day's which is perfect
Great furniture, horrible costumer service. I ordered 2 bedroom sets and bar stools from Ashley's. It was all on back order, which was not a problem as I agreed to wait. They called a month later stating they got all my stuff early and wanted to deliver to me that weekend. I emptied out the 2 bedrooms of the old furniture and got rid of it to be prepared for the arrival of my new sets. The day of the delivery, no one called, no contact, nothing. When I called Ashley's to ask about my pending delivery, everybody was confused on what delivery I was talking about. Spoke to 4 people and they were all confused sharing my items would not be arriving for another month and a half. Now I have 2 rooms with no furniture for 1 and a half months. Finally my order comes, and they deliver everything, except they forgot to tell me there are missing items and pending another month and a half. One of my beds was not installed properly, and they did not even leave me all the screws so I can finish installing them (even though I paid for full installment). Every time I call, no one seems to know what is going on, sometimes extremely rude. I do love what I got from them, but such a hassle and pain I doubt I will go through them again just because of all the run around and lack of good costumer service.
The selection was great and the Salesman Robert Liveri was very nice and professional. I would buy from him again.
Awesome staff thanks work with you based on your budget and finances. This is my second time going back to Fernandoin six short months, and I will definitely be back again soon!
The people are sweet and nice- they have no control over the quality of the furniture. That being said the quality of the furniture is ridiculous. Spent $2000 on outside patio furniture and it’s already disintegrating after 15 months. They only warrantee a year most likely knowing their furniture falls apart after a year.
Ordered pricy queenbed with foundation and head board. Sales person suggested box spring too. When delivered we realized the mattress was too high to get in and out of bed and covered 70% of headboard. When we called that day they called back and said no refunds. Annoyed that salesperson sold the box spring and now we have to pay to get it picked up from outside source. Lousy customer service. Will not shop there again.
I felt the hostess was a little rude once we walked in. We were looking for a sleeper sofa and she informed us that they were scattered throughout the showroom but most likely we're not in stock and be up to 12 weeks for delivery. I didn't mind that. But later when we ask somebody else a specific question about a sleeper sofa he stated they don't have any on the showroom floor. So we wasted our time.
I ordered a dining table and purchased set up & delivery. When arrived delivery driver had a huge box and was proceeding to leave at my front door. I showed him the receipt of “setup & delivery but he continued to tell me that’s not what he had on his order. He instructed me he could leave it or take it back. He wasn’t rude but he was very a bit insensitive to the fact I was holding a receipt in my hand that said paid for set up.. he said he was not able to assemble it for me. I decided to have them leave the box with the hopes my husband will be able to assemble it. I was very disappointed and said I would like a refund for the delivery & setup fee. Which He called and spoke to someone to authorize that. I was looking forward to having my table ready this evening as promised. I called the salesperson that sold me the table & he was helpful but did blame the mixup on the warehouse. I don’t like to complain but feel like perhaps I could get something for this disappointment, perhaps store credit ect. I highly suggest anyone that orders from them confirm with the delivery prior exactly what is getting delivered so you can avoid this in the future. I hope that if I purchase something else from Ashley’s that it doesn’t happen like this again.
Review #2 This site won't let me post different reviews for different visits, so I am just amending this review with my experience yesterday(5/28/2023) Same wonderful Brenda Topping who has been so helpful in the past. Honestly it is Brenda who keeps me coming back to this Ashley Furniture location (Palm Desert)! This time when I asked for her, the gentleman at the greeters desk paged her immediately.I was pleased to see that. Brenda understood what we were looking for immediately and showed us all the options. It was a mattress so naturally the buyer (my son) had to do quite a bit of trying each one and she was endlessly patient - giving him observations and things to look for. We ended up buying a whole bed with the mattress and we are well pleased with what she showed up and the wonderful sale price she was able to offer us. As a result, we are buying bar stools and probably a sectional for our living room. Review #1 I walked into Ashley Furniture and asked for Brenda Topping who took care of my first purchase with Ashley. She was so pleasant and efficient, that I looked forward to working with her again. I asked the 4 gentlemen who were waiting in the vicinity of the front door if Brenda was working and they assured me she was. Then I had to ask them if they could go and find her for me. (I shouldn't have had to ask). At first they just said they couldn't find her - but it didn't appear that they tried very hard. Then I send Brenda a text telling her I was in the store and looking for her. She said when she returned from lunch, the gentlemen up front told her someone was looking for her. After a while, we both wandered into the same section of the store and connected. This should not have been this hard. I understand there is a rotation among the sales associates for customers who just walk into the stores as there should be. However, if a customer asks for a specific sales associate, a little more effort should be used to connect them. After all, if a client asks for someone specific, it is very likely that the particular sales associate is the reason the client came to shop in the store again. It certainly was in my case.
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Julio O. the salesman is awful. My boyfriend and I bought 3 furniture seats in total. Julio is pushy, doesn’t let you walk the floor without following you constantly, and gets angry when you try to talk prices. Besides the three pieces of furniture, we have been loyal customers. I will not be coming back here again because of Julio’s lack of professionalism.
Bought a bedroom set and the frame of the bed came with bed bugs! Never again! This place doesn't deserve a single star.
Ashley furniture rocks. The only furniture store in our area with stock ready for delivery!! 🚚🚚
None of the sales people had any joy, smiles or enthusiasm. I bought a recliner anyway because it was very necessary and there are no other places to look in this area. I did not feel very welcome.
Nathan was amazing.
Juan was our salesman. We asked for him because he gave us great service with a bedroom set we recently purchased. He gave us great service again and another great deal with our living room furniture. I will certainly return to the Ashley’s store for all of my future furniture needs.
Good service and good payment options
The store was very neat and clean David was an excellent sales person I enjoyed the experience and we got what we were looking for and got a good deal on it I would recommend the store to friends and family
Amazing service by Peter! Because of Peter we were able to furnish TWO brand new homes. He was extremely helpful, polite, and patient. We will definitely be back for future purchases!
We have worked with Brenda Topping on many occasions and she has always gone above and beyond to help us get exactly what we need when we need it. She is awesome! Thanks again Brenda!
In general I think they have good furniture. HOWEVER, the extra warrenty company blows. 1 week to get a tech out, 2 weeks to get parts authorized and ordered, and 4-6 weeks for part to arrive. Been 4 weeks still waiting. Then they tell me to call to schedule a tech to install (another week or 2) or install myself. Keep in mind this is a lift chair need for an elderly person.
Please price check your item online before purchasing. I would of saved over $500 on my sofas if I knew before purchasing. Disappointed and felt taken advantage of, locate store was no help.
the people works there thay are not serious they try sell anything with a nice talking when you purchases any items from them they will be turn totally different people Im don’t recommend it anymore .say different and do a different I don’t want to say what they did with me but it’s was really sad
The people were very nice but there were two issues - none of the items we wanted to see were in stock (they said they had sold out of all items) and the pricing looked off. They said we owed $4000 on the furniture we selected (after the 50% off sale). Upon checking the Ashley website, it turned out they had overcharged us for everything. Ashley Home Store does price match. Once they gave us all the credits, we only owed $1900. It looked like they inflated the prices, then offered 50% off and it was still double what we could have ordered online. Caveat Emptor! Do your research and make sure you are not being overcharged.
Received a good deal on a floor model rug. Staff was pleasant.
Everything went good. Fast and friendly associate.
My husbands Ashley's card was used without his consent and when they saw he had a certain amount left they didn't even care his card was illegally used they automatically wanted him to apply for a different card until I told them no and made them call. They saw us as if were dumb and would listen to them since we are a young couple. They were no help at all and all they wanted was a sale the two girls in the front are snarky and plain out rude.
We walked into predatory employees that wouldn't let us look around on our own😂 We got annoyed and just left. Later we checked their reviews on here and on Yelp. Their customer service is more one sided.
Our salesperson was Joselyn & she was super. Very helpful without being pushy. Wonderful personality, we would definitely deal with her again.
Felix Valladolid at Ashley Furniture in Palm Desert Gave us excellent service when looking for a living room set. He went out of his way & helped me decide & even measure this large sectional couch set. We got an excellent deal from Felix. I have purchased many items at this store in the past & will make sure I deal with Felix in the future. Again, at a future date, Felix helped me in the selection if a new mattress & helped me get the best deal. I suggest everyone asks for Felix, who truly wants someone that cares about your satisfied with your selection.
We bought a couch last year and were very happy...$1300 with 18 months financing. We decide in August to get a new living room set...$5,000. Do the checkout process with our brand new associate and it takes awhile because he is being trained on the computer..all good. He offers us our financing, we choose 48 months. We sign and all is well. I change my automatic payments to reflect the new payment... I don't look at the statement because payments are recurring (BIG MISTAKE) ..I happen to open a statement the other day and Ashley's only gave us SIX months on $5,000!!! Make sure you all read everything before you leave because they won't fix it once you sign...
Dining set good quality and price. Quick delivery.
We went in shopping for a recliner. We found a recliner that we actually liked and it fit. We happened to find a chair for my wife that fits HER. The deal we got was excellent. Ashley really works with the customers and makes them happy.
(Only because I cannot rate ZERO stars) I will be returning to West Elm (shout out to William) and Pottery Barn and would sooner burn my money than give one nickel to Ashley’s customer service.
Nathan took care of us and gets 5 stars all the way! We're expecting delivery today and have not been given any window of delivery times. At least a four hour window would allow us to not sit around all day. 1 star on the delivery scheduling.
They where all so nice.
Great service
I was offered a a $ 99.00 protection plan because I was a returning customer, or that amount off the dresser I was purchasing. Said I'd rather have that amount off my purchase....but....when I was given the receipt it showed the $100 off ( $795.00 reduced to $695.00 )off the purchase price and then the $99.00 protection plan was added back on. Wait a minute, huh? I'm no mathematician but any way you slice it, I'm paying $795.00 for that dresser. Thanks for nothing!
Very cozy store. Excellent customer service. And super welcoming staff. We didnt end up finding what we were looking for out baby nursery room. But we loved the visit .
So disappointed. Overpriced, not in stock. Why bother?
Becky in sales was an amazing helper! Her and the management team were very helpful. They are all very kind and offered a lot of product details. I was looking for a new bedroom set. I ended up with a new set and new mattress! Becky helped me with a local delivery service as well. Becky continued to reach out to me to make sure everything was going smooth. R.P.
Becky Lopez was absolutely phenomenal! From the moment we walked through the door, she took care of us with every single thing we were looking for. She was very conscientious of our needs and went way beyond our greatest expectations. If you go to Palm Desert Ashley Home Store, Becky is your girl! Even though we are moving, she will always be our go to especially with how much she appreciated us being military. It’s so refreshing working with people who take care of service members
HORRIBLE EXPERIENCE- IMPOSSIBLE AND UNRESPONSIVE. I bought a three piece sectional in September SPECIFICALLY because I was told I would have it by October 6th. October 6th came and went and not a word from Ashley Home Store. I contacted James the salesperson who gave me his cell #. He was utterly useless. After a ridiculous amount of time spent trying to get a human I finally was offered a delivery date of October 8th. As I wasn't going to be home at that time, I requested a day I was available. It was set, confirmed and then I got a message saying they had the pieces and could deliver earlier. I chose to keep the date I selected and then Today TWO days before it was scheduled to deliver, I get a call saying it is backordered until November 7th, I refused that date and then was told it was now backordered until November 28th, I contacted the salesperson who didn't bother to reply. There is no way to email or contact an actual person with this company so you get stuck in endless loops of bs. I spoke with a person who claimed to see everything I explained in the notes and promised to have a supervisor call me- no one ever did. I have never experienced such horrible customer service,. I will never, ever shop Ashley again. Would be really nice to hear from someone, Thanks for the wasted time, blatant lies and unnecessary stress. Never again. Ashley.
I'm suppose to get our delivery today . They called and said they will be here in 30 minutes . Got home in 10 minutes and they already left a sign that they were here . My son was home . He didn't hear the door bell . I have the delivery guy recorded on camera . He just stood outside waiting for someone to open the door . Didn't even ring the door bell . Called the office to have them come back and deliverI'm sure they are just around the corner . They refused . Very poor customer service . I cancelled the order . Thank you . You guys are a waste of time .
Our sales person, Nate was so helpful and not the least bit pushy. An overall fine experience.
We had an excellent experience with Julio Olmedo today. He took the time to listen to us describe what we were searching for and then made suggestions based on that conversation. He pointed out the sale that was going on which created really good value and when we made our election, he was very quick and efficient to make the sale, explaining the options for the product protection, delivery and explained which products were in inventory and which ones were not yet but assured us that we would be able to get our items in a reasonable time. Julio was not pushy in his approach at all and we appreciated his professionalism and desire to make sure we got what we wanted. Please make sure that Julio knows we truly appreciate his help today!
Came in with my family to try to get some furniture, bedroom furniture specifically. We got help from Henry and he was being very rude to us. He made my younger brother who happens to be a bigger person and made a few shady comments, one specifically was “Are you sure he is going to fit on this bed?” In a dude manner. Me and my family just brushed it off and continued because we were in need of the furniture. We finally saw something that we liked and he told us the price, mind you, it was on 4th of July and it’s when they have specials. He tried selling us a bed for $900, which is not bad at all, but my sister knew something felt wrong because of the specials going on. So she asked her husband to get someone else, specifically Hispanic because Henry did make us feel racially profiled as well as mentioned above, make my brother feel bad about his weight. My brother in law finally got assistance from Felix and he helped us out a lot as opposed to Henry. He helped us out with getting what we wanted and *surprise surprise* we found out that the same bedroom furniture that we tried getting, he sold it to us for about $600. Henry found out about this whole situation and became very hostile and rude in front of us at that with his co-worker Felix. Now we’d definitely would give the store a 5 star had Felix helped us out since the beginning, but because Henry was trying to scam us with $300 more, was very unprofessional and rude, we’d decided to give the store a 1 star.
If you go in make sure to stay away from Henry he has horrible customer service plus tried to charge us 300 dollars more than the actual price of the item we purchased🤦🏾♀️
Bought a new Sofa
The store is well stocked and has a large variety of styles. We went during a weekend sale and boy did we save a ton of money. James and Frank were our sales guys and we are very pleased with the service we received. Definitely coming back!
Maria one of your sales rep was not nice when I told her that I refused my items from being delivered as I wasn't aware that they would not set the items up in my home. If I would have known that before purchasing I would have chosen another set. She then said you can come and switch it for another set. She called me back 3 days later at which I has already purchased elsewhere. Then she just hung up. Unprofessional!!!!! I will not purchase from Ashley's again!!!!!
Was told our furniture was in stock and would be delivered within the week. When we didn’t receive a call we reached out to the store and was informed our furniture was back ordered and HAD BEEN back ordered when sold to us until December. Absolutely ridiculous. Watch out for Ricardo, he’ll lie to you to make a sale.
Not a pleasant experienced. Prices changed mid way through the transaction....not my way to do business. Be careful
Ed and Ricardo were very helpful.
Our sales associate, Gabriel, was outstanding. He showed us exactly what we wanted, looked up items online, suggested other items, and was overall very friendly and knowledgeable. I recommend him to everyone!
Great place to buy your furniture. Staff were very informative and helpful. Will shop there again.
Great experience and Sara was awesome. Thank you.
The Palm Desert store is amazing. Friendly, patient and helpful sales people. The discounts are great. The furniture is also of good quality. Worth my drive out there. Good road trip 🙂.
We have made several purchases at Ashley Home Store in Palm Desert. Today we were greeted by Peter and 45 minutes later we were walking out of the store purchasing a lift coffee table and two powered side tables. We will probably return Saturday when Peter is back to work and purchase a couch, loveseat, and recliner…are we happy, yes!
This review is completely based on my experience today 9/9/21. Walked in and was greeted by a friendly man named Gabriel. I told him what I wanted and said “I’m sure you’re all on commission- this won’t be a huge sale so I understand if you wanna pass.” I am SO glad he didn’t pass!!!! Gabriel is a GINORMOUS asset to Ashley’s Furniture. Amazing sales person. Did not pressure or hound me at all. He is so knowledgeable about their furniture, but most importantly he was kind. Great personality too. I looked at Mathis Brothers, & was going to purchase my new bedroom set and recliner from them, but instead I gave my money to Ashley’s ALL because of Gabriel. Give this man a raise ASAP. Do whatever you need to do to show him he is appreciated and you’re thankful for all of his skills. Do lot lose him. I cannot wait for my new bedroom set and recliner. Thank you SO very much Gabriel. You’re a gem Sir.
Took my brother shopping for a new recliner he gave the price range and the color of the chair he was looking for.. not only did our salesman find him his chair is the correct color but also the material the chair was made from was even better than expected this is probably the 4th piece of furniture me and my brother have purchased from this same store . Thank you to the staff for making this all happen
They bait and switch. Couch on ad is $1,299 and all of a sudden said it should be $1,999, ad is incorrect. Flyer with price of $1,299 is front and center at the store.
This was a great “no pressure” purchase! Our sales agent (Gabriel) was awesome! Very knowledgeable and helpful!
One of the worst experiences with a company in my entire life. I ordered a beautiful California king bed which was delivered to me on August 10. The delivery crew set everything up but failed to let me know that there were no support legs in the center of the slats. They built the bed and said everything was done and left. I then went to go lay in the bed and the bed started sinking in the center of the bed I immediately called them back to please hurry and return to fix the bed. They then explain to me that there was no support legs and then I asked them why would you build a bear that did not have the correct equipment in order to set it up properly? They then proceeded to call the parts department and order me the legs meanwhile taking off the slats so the bed doesn’t break. I’ve been sleeping on floor with mattress for 2 weeks. Numerous calls no one could get me a straight answer on how to get my bed fixed. This has been the worst experience ever! No follow up or help to fix this problem. I’m still waiting for a solution to this problem!!!
Henry was very professional. He listened to my needs and directed me to products that would best meet those needs. I am very happy with the choices that I made. Henry also was diligent in getting me the best deals. I would highly recommend him and the store.
Definitely not worth the prices for damaged or used goods that they call new. PLEASE check your items before the delivery drivers leave or you’ll be stuck with it. They deliver damaged and refurbished furnature. Then when you call and let them know your item is damaged, they'll send someone out to spray paint chipped paint. Because they will definitely refuse giving you any type of refunds. This place needs to go out of business IMMEDIATELY. I FEEL SCAMMED.
The arm of the sofa was ripped and has a hole in it. The delivery men left dirty handprints on the doors and door jambs.
Sales person Nathan was very good!
I'm giving Ashley's 5 stars because of there customer relations. My wife and I were greeted not once but 4 different times. Like two kids in a candy store my wife had lots of questions. The nice thing was the employee's would be close enough to answer a question and then give us space to look, but never far away. Quality of furniture, that would be up to you to decide. I would say we liked it well enough to buy a house full.
Ordered mattress and box spring and two pillows! Waited all day for delivery and it arrives in the wrong size king instead of queen and then only one pillow available! So waited all day for one pillow.. then call to reschedule been waiting o hold for 30 minutes they can’t find my order say I ask to speak with a manager and get disconnected call back and they say I need to wait 48 hours to call and reschedule my new delivery.. I told them I received a email already stating Friday and I won’t be home need to reschedule it and operator can’t help me because it doesn’t show on her screen! Horrible customer service would not recommend buying anything from them still waiting 4 days later to find someone to help me!
All the furniture takes forever to be sent to you. I can't wait 2 months for a couch.
Felix is a great sale person and takes care of me and my family every time we shop there.
Great store no pressure finally bought furniture
James is extremely helpful and polite. It was a pleasure working with him to purchase items for my new house! I highly recommend this branch. Thank you!
Great Salesman!
Peter Reichel was a great help in picking out our new bed ! Thank You, Peter !
Great customer service and the prices are okay but if you go on a discount day, they are great!
Sales people were amazing. Gabriel let us do our thing but was always nearby when we had a question. We went back the next day to make our purchase and Gabriel was stuck with another customer so he passed us on to his associate Jason AKA Chicago. Jason was a comic. Dude made us laugh and even managed to sell us a couple more items than we planned on buying. Gabriel come to check on us several times even though he was helping another customer.
There was a wide selection of sofas to choose from, as well as different price ranges. I was glad that the sales person didn’t follow me around the store. I wanted to take my time.
Kirk was amazing! Super helpful and knowledgeable. Thanks buddy!
Bad experience found out there furniture was cheaper then their big sale price at other name brand stores and there furniture is not made in the USA that explained why it was falling apart while being delivered to my home do your research before buying furniture from this place don't be like me and learning the hard way this place reminds me of a crooked used car dealership
Very good salesperson.....Henry. He was very efficient, and helpful!!!
I’ve always trusted my money with ashleys. They did a great deal for me, understood the concept of my living room and stayed within the budget. If what I wanted was too expensive they brought the price down for me to purchase. I love the palm desert California location, I beleive her name was Becky who helped me. I’ve bought entire dining room table set for 6 people for $1800 and a couch for $1200. She was amazing! Highly recommend ashleys furniture home store.
Excellent service, Josh the salesman was very helpful and manager Zach sealed the deal. Would highly recommend them for your furniture needs.
Who knew furniture salesman are the new cars salesmen? Hounds!!!
Great service, ask for Andy. Very friendly and informative!
Definitely not worth the prices for damaged or used goods that they call new. Make sure you check your items before allowing the delivery drivers to leave or you’ll be stuck with it. Don’t shop here as their warehouse people aren’t honest about conditions materials come in.
I love this place
Great service
Quick, easy
Got a nice couch today. Jason helped me and my girlfriend pick the best one available that fit our needs and gave me the couch with a 5 year protection plan at 0% for 12 months. I'll walk away spending less than the tag says and for a small payment each month. Thanks Jason you were very helpful the whole way.
Jason Picciariello was an amazing sales associate. He is funny, relaxed & doesn't follow you around. Ask for Jason at the door for the best experience!!! Thank you!
Store is not handicap friendly. The spaces between some furniture was too small to get through.
My experience was good. No five because what i wanted was not in stock and I'm still not sure when i will receive my items. Juan was very helpful and not pushy at all.
helped me get a really nice oversized chair for mothers day
Gabriel is an outstanding sales person. He quickly understood what I wanted and found it for me. It was a close out item which did not include delivery and went out of his way to suggest a person that would do it. This is my third experience with furniture purchases with Ashley and I will definitely go back again. And hopefully have Gabriel assist me.
Our salesman was very helpful and we found just what we wanted
Excellent care given. I walk with a cane and am slow but he didn't care. Did not rush me.
Today I shopped at Ashley's Home Store in the Palm Desert CA location, I gotta say it was an awesome experience, I found exactly what I was looking for and more, Steven Rendon (sales associate) who helped was very professional, seeked my needs as a customer, patiently helped find what I needed. I most definitely do will be going back to shop again. Thank you, M.L.
We visited Ashley's in Palm Desert earlier today, with a view to redeeming a gift card we had been given about three years ago. We were greeted warmly by a Sales Associate named Brenda, a lady we soon recognised from a few years earlier when she worked at another retail establishment in Palm Springs. Brenda immediately undertook to look after us with great care and impressive professionalism. We are very pleased with our purchase and, thanks to Brenda, our visit to Ashley's was a delightfully positive experience. We will be back.
My husband and I were furnishing a condo we recently purchased so we went into Ashley’s to look around. The furniture is very nice and there is a huge selection of everything. Our salesperson Julio was super knowledgeable and not pushy at all. There was a sale going on and we got great deals. Now if everything is delivered on time we will be completely satisfied. Ron & Debra
This place is so nice and the workers are very polite!!
The best part of my shopping experience at Ashley Furniture Homestore in Rancho Mirage,Ca began when I entered the front door of the establishment.Upon entering,I was greeted by a very friendly young man whom introduced himself warmly as "Anthony".He inquired about what I was shopping for and offered his help,should I need it.I was pleasantly surprised by "Anthony's"demeanor.His sales technique and comfortable conversation are to be emulated and commended.I didn't feel any pressure,as many retail sales people tend to hurry their clients into .making purchases they may regret later,just to make a commission...This particular Ashley Homestore location rates above most large corporate furniture/home decor stores that Ive frequented in Southern California.I appreciate the professional and honest approach that this particular salesman exuded.I will be back to shop for home decor again here and I will request to have Anthony help me.I suggest that you do the same!
Hey Felix, the next time you want to ditch a customer, try telling them directly rather than having your co worker say you are needed in the office. I know for a fact you would never be interrupted when you are with a customer. Unprofessional and rude at the very least.
Waiting for parts for my table it took 45days and I paid for everything still having problems very bad business Palm Desert
There display was the best in the valley. Great customer service.
Beautiful expensive furniture.
Great place. Friendly Salesperson. NATHAN was EXCELLENT on every level. Was not intimidating, infact was very patient and very knowledgeable..Thanks Nathan
I bought a bedroom set over a week ago paid for them to build it once delivered when they got here and open the packaging they noticed the bed frame was missing screws so they couldn't put it together they told me they would get back to me on when I would be receiving the bolts I've called numerous times and get the run-around every time it is now almost two weeks later don't know both still no answer or help and had been sleeping with the mattress on the floor since very upset and unsatisfied
Beautiful place to start off! I want all the furniture , they lower the price BUT when delivery is mentioned within a week is considered 3 months is not professional. Had to return the item 3 times because it was damage upon arrival . RAC acceptance seems like a great option but they end up taxing an arm. Jessicas computer is always slow and her “give me one minute “ is an hour . Contracts are not done till you get on them and cooperate numbers can’t be given out for some reason . Never again will I purchase something from here. The salesman make their commission and don’t even care about the customer . “I just work here “ is the worst response you can give Jessica. Let’s just hope the recliner and chairs won’t be cheap material.
Nothing special way overpriced so they can say their giving you a deal buy giving you a price that still a little high
Very happy with the sales staff. Not happy with delivery and follow up. Had problems with setup and no one has answered our phone calls.
From the minute I walked in the store, I was impressed that the initial meeting with the greeter was helpful in directing me to the section I was interested in. After that, there were no hovering sales people breathing down my neck. The browsing experience was easy and stress-free. When I did have a question, someone was available within a minute to answer questions and only spent as much time as needed, then let me continue shopping. It was the easiest buying experience I've ever had. No hard sell at all. The associate, Brenda, was very informative and helpful. And their Easter 50% off sale is real! Everything in the store 50% off this week. Amazing prices. No comparison to other stores.
They always seem to have exactly what we need at a reasonable price. Delivery is on time and well done. And we love Maria, the sales person that we always deal with and count on.
Felix was very knowledgeable and helpful by showing us the furniture that we wanted. We also appreciate the military discount. See you again!
It was great..love the sales...my sales guy was super good, helping in picking out surf with me.....shoped two days in row....
I was taken care of from the moment I walked in. I wasn't pushed to buy anything that I didn't request to see. I love that there was no upselling. I got lucky to take advantage of a huge discount. Julio was incredibly helpful and kind. The next time I have to buy furniture, this will be my first stop.
Wrong order. Out of stock. Our problem to solve. Hung up on us. . . .
Great experience at Ashley. Our salesman Felix helped us and was very patient and professional. Beautiful showroom with Lots of furniture and accessories. Highly recommended!
The sales person...Good. profeccional...but bad store I ask to get reclaimed cash And take a me. At that moment He said no. Delivery in 2 weeks Or pick up at warehose.. So they loose a good cash costumer.
It is a big and nice store, but I could not founded what I was looking for.
Horrible store, unprofessional people. Had problems with them in the past, but ok well I went back and bought more stuff. And this time was 10 times worse then the first time. The lady that helped us was Amazing, but everything else was a nightmare. From the delivery to the customer service (phone) had to cancel my order. Now we had insurance for the first order that we bought and the same thing just Horrible overall. Will never spend my money there again.
(Translated by Google) Employee Steven should teach you how to address people with respect and politeness (Original) El empleado Steven deberían de enseñarle de como debe dirigirse a las personas con respeto y educación
I just wanted to post about the lack of follow up that this location DOES NOT provide. We originally ordered a sofabed in December 2020 and were told we could expect delivery around superbowl sunday , that sound great and would be called the day before about delivery times. There was NO call so we called the store were the purchase was made. I understand that a company that's as big as Ashley can be compartmentalized but why should the customer jump thru hoops to get information about their purchase ? Where's the CUSTOMER SERVICE? We've been given two more additional back order dates after we called for delivery information and quite honestly the third time is not the charm. We did not get any customer service until we went back into the store to cancel our order. If the information had been given to us about " only one company in the USA makes a mechanism for the sofabed and are behind due to covid " I could have been more patient.
I went to all the furniture stores in the area looking for a small gray/ black kitchen table that wouldn't break the bank for my new apartment. They had a lot of beautiful furniture there and they let you look around in peace. I found a great set that was delivered on time in perfect condition. A little more than I wanted to pay but it is just perfect for my space.
I will not purchase any furniture from this store again. They messed up the delivery date, and not only that they didn't even deliver the mattress on the day of. I go to the store on my day off in hopes to picking the mattress up myself and upon arrival I learned they didn't even carry one single mattress. Absolutely terrible experience. At least I got a refund.
Good client service and nice furniture
Hands down the best furniture store in the valley. The quality beats competitors, plus turn around time is much faster. We had an AMAZING experience this weekend with Maria! If you if you go, ask for her. She is so helpful, kind and not overbearing. I can’t thank her enough for all her help.
Maria is the best for how many years now i have no idea. But she is the best
Sales person Catalina very helpful and friendly
Be cautious of the sales team trying to get you to buy the warranty, It does not cover anything and is a complete waste of money. I specifically asked their sales associate if the warranty would cover the leather peeling on the couch and she said yes absolutely. That was a lie, they don't cover it. The warranty company also has horrible reviews. I spent 3500 on my couch plus 300 on a warranty I can't use. It's ridiculous.
The best customer service, ask for Peter. They knew what kind of bed I needed, It didn’t take long. The bed I picked out felt like laying on a cloud. I’ll be coming back for more. Ashley furniture are life savers!!!
Yes it was great. No appmnt.just walk in Was greeted right then and was showed what we asked to see and buy. Paid, got free delivery and Ser up in 8 days.Our sales staff was Mariela Magdaleno . We recommend Ashleys to anyone. Ask for our sales agent...
Do yourself a favor and ask for KEN! It was one of the best experiences I've had purchasing furniture. Quick and super helpful with assisting us with our furniture needs. He's super nice and not pushy at all. First time shopping here, and I will be back! We purchased an entire living room set for a KILLER price. 😁👍 Ended up coming back for a dining table and a mattress! KIRK was extremely friendly and helpful. He was able to check us out in under 10min because we had an appointment we needed to make! Great customer service and friendly prices.
I ordered my couch September 12, 2020. It’s now 2021 and still no couch. 4 months later still no couch. Horrible customer service, managers are never available! Took a month to speak to a manager cause they never are there and never return my calls. I’m so ready to go in the store and get my refund. Tired of waiting for a couch that may never come! Horrible horrible customer service NEVER PURCHASING FROM THIS STORE AGAIN!!!!!!
Love my new sectional! Very unique at a great price! I get compliments on it all the time!
After Multiple lies and never being honest, i am still waiting on an order that was promised 2 weeks ago. I do not recommend anyone buying from here unless you like waiting months and being told it's already delivered when you have no furniture.
Nice people work here, never buy the furniture, it's all garbage! I purchased they're most expensive bedroom set. Only to have it fall apart. Wood stain is so thin I have patches all over the set, drawers busted. I purchased warranty as well. But I can't get ahold of anyone I have call, gone on the website and I will go in store next. I knew I should have went somewhere else. Mathis.
There was a time when I really liked this organization, I have purchased my fair share of furniture from this entity. I must state that I am no longer pleased with Ashley Homestore & currently I do not see myself purchasing any further items. They have truly gone downhill in a big way in my opinion. I have had 2 recent occurances that were extremely unsatisfactory. Poorly made products along with below average service, following the first major error I was trying to be a reasonable person, but when I found my other product damages out of the box I was done.Goodbye Ashley
Do not spend your money in this store! They tell you that they will deliver your furniture on a certain date then keep changing the date EVERY month! Then after cancelling the order they say you have to wait 2-3 weeks to receive your money back. It&'s ridiculous. This place should be closed down.
Very unsatisfied with customer service. It goes beyond just the customer. It’s how everyone is treated regardless of being a customer. Will never support this or other Ashley’s and suggest to all that they go else where.
This review is about Ashley&'s DELIVERY service. Maria at the store is great. Very helpful and knowledgeable about what the store has. However, TWICE we have responded to delivery confirmations and then.... waited all day and got stood up! x2! I told Maria she needs to get on the delivery crew&'s case... she works hard to earn a customer&'s repeat business, and then.... the delivery gal on the phone says we did not confirm. We did. 2 of us. Both times. When we finally did get our furniture, the guys were polite and fast.
Worst store ever I got a leather couches . They’re about two years old the leather is falling apart they’re tearing at the seams it is like a second hand couch. Don’t waste your time don’t waste your money with these people they insurance they saw you was a lie. They around call you back they keep telling you they are it’s the worst store ever. They say they’re going to call you and they don’t I’ve been dealing with this for almost 6 months save your money go somewhere else.
Gabriel was wonderful! So helpful.
This is the second time I've made a purchase here and the first time was damn near perfect..But this purchase they cant seem to get me the remaining parts that they didn't send with the first delivery so I waited nearly 2 weeks for the part I needed and come home today 11-11-20 to find out the part they sent is something I already have and no I need to wait more for the correct part apparently because they don't pickup items once they are delivered. This is beyond frustrating because I've been waiting over a month for the delivery of the purchase and once I received it parts were missing. Don't purchase here unless you want to get the run around and have to play phone tag for days and days..If I could I'd give them -5 stars but unfortunately it won't allow it.
Poor customer service
Poor customer service
I got a couch The store little over two years ago it&'s been replaced once. Now the couch is completely falling apart Leather is ripping seams are coming apart no more cushions are gone they&'re soft. It&'s a manufactures defect and Ashley will not touch it by all means do not buy any furniture from Ashley they fall apart and they do not back up their merchandise they keep handing it off to the insurance company. And the insurance company says it&'s a manufactures defect I&'ve been going back-and-forth for six months with this. I get no phone calls I get no letters I get no correspondence from them at all. When I called customer service I&'m on hold for about an hour and then they tell me we can&'t handle it because another number to call this is not how you handle customers. Teacher customer service reps how to take care of your customers not throw them around to operator to operator. The 1st couch I got when they delivered it it was damaged I had to fight to send it back. They tried delivering the same couch the damage onetwo more times. When they try the third time it was a new couch in the back of it was all scratched up and their attitude was it doesn&'t show don&'t worry. This took me 3 months To get a couch they kept bringing me torn and broken ones.
Gabriel was a pleasure to work with and gave us a great deal on some incredible furniture!
Gabriel gave us the best customer service. We were very impressed with his professionalism and knowledge. Thanks Gabriel!
Just note that all the local stores are independently owned. So my advice is to buy online through the Ashley website because the pricing is lower than buying in store. They have bundle deals for most of the furniture pieces. I spent over $4000 for furnitures for our new home. Good thing I had my phone with me to compare prices with the online and in store they were able honor the prices though. Also when you buy in store they charge the customer a couple of hundreds for delivery! You would think the amount of money spent as for my case thousands of dollars spent the delivery charges should be waived or free. Anyhow I purchased some more furniture online and the delivery was free this time. So my advice is buy online go look at the actual furnitures you&'re interested in and go buy online directly through Ashley website. I could have saved $600 plus in my delivery charges from my previous orders. Do your research before hand or download their app so you could pull the online prices because if you don&'t they will charge you more.
received a recliner that does not recline the head rest. WE have made several calls with no results and keep getting the run around. They are the poorest store that in my 79 years that I have been involved with. The salesman lied to us as to the return policy.DO NOT BUY ANYTHING FROM THIS STORE.I was on a video chat for over two hours and no results as they promise to look into the problem but never any call back.
Beware: no way to get customer service after your purchase Andy Garcia was our salesperson. We spent about $4,000 on furniture back in mid Sept. Andy told us that one piece wouldn&'t be available until the 12th of Oct. and the date for delivery would have be on Oct. 18th in order that all items could be delivered at one time. We agreed to wait for over a month and even told him we would cancel a planned trip for the weekend of the 18th, so we could receive the furniture. I called on the 17th because I had gotten no updates from the store at all about anything much less the delivery time. I spoke to a rep at the call center who said first available delivery wouldn&'t be until Oct 26. I asked if there was any part of the order that could be delivered sooner even if it wasn&'t all the furniture since Andy told us deliver would be Oct 18? The rep offered a delivery date of Nov 3rd, if the 26th didn&'t work for me. What?! So, I clearly said no. The rep then said I would need to talk to the store to ask for an earlier delivery. I was transferred, and Diane answered from the store in Palm Desert and told me Andy wasn&'t available to talk to me. She said my delivery had been moved to Nov 3 by the call center. I asked what happened to the Oct 18th or 26th dates, but she said she couldn&'t not change it. I called the store&'s phone number again which automatically forwards to the call center. This time I was given a delivery recording of Nov 3, which did not happen in my previous call. Busted! Obviously, Andy NEVER set up an initial delivery date for us! Once I was connected to a representative, I explained the entire story again. She said she understood the problem I laid out and put me on hold, but instead she actually forwarded back to the store to Diane who says she can&'t do anything. Frustrating!I hung up that call and decided to try calling back again today. The number forwarded me to the call center where I was placed on hold for 25 minutes only to be asked to complete a survey. Once you do the survey, the call ends. So, now I guess my only option is to march down to the store and demand a refund.
I won't mention her name, but my salesperson spoke 10x more than I did and 10x faster too. Went looking at mattresses but had some other things to look at as well. She blew through the different mattresses and found out very little about me or my needs. She didn't even know what a Purple Matress was. Once she thought she figured out she wasn't going to sell me a mattress, she disappeared. Didn't say anything, she just left me there, and didn't check on me afterwards, even though I roamed the store looking at some things. Besides that, prices seemed way too high for quality they were selling.
Good furniture, delivery service not so much.
Efficient. Professional. Quick process. Hopefully the delivery and product will be the same. Great price. Couldn’t refuse the purchase.
They have bad customer service, it was careless and not helpful. I came all the way from LA with my four kids and they told me they would deliver and that was lie. They didn’t deliver and they refused to deliver on the promised day.
Very pleasant experience. Nice selection and excellent customer service. Our salesperson Becky was great!
My salesperson Becky is AMAZING!!! I recommend anyone to ask for her!!!! The mgr came through big time for me on an issue on a sofa and between him and Becky we got it all worked out and they were awesome!!! I highly recommend them!!
I had a wonderful experience on shopping trip to Ashley Home Store! Martha my sales rep was amazing. She was not persistent and waited for me to shop the store. She was informative and extremely helpful once I was ready. Great option! Great prices!
Huge showroom. Very friendly staff. David and Andy took great care of us. Would definitely do business again.
ASK FOR BECKY! SHE WAS EXCEPTIONAL! NO PRESSURE TO BUY. HELPFUL THROUGH THE WHOLE PROCESS.
The saleswoman who helped us was helpful at first. We ended up buying a living room set, a kitchen table with 8 chairs & a recliner. She gave us her card with phone number but the 2 times I called her with questions she did not help us. She didn't seem to care since she already got her sales. They stated that because of covid our furniture will be delivered in 2 MONTHS, we agreed. But my recliner was delayed another month. They gave some bs explanation about because of Covid causing delays but almost 3 months? I called to Ashley headquarters & left a message. Never got a call back. Called the store 4 times until I got a hold of the manager who finally helped me. Got me my recliner 2 weeks (which was still 2 1/2 months from when I ordered them) earlier by calling the factory. All in all if you need furniture quick & need help or a call back quickly, then don't go here.
Terrible service. Terrible delivery. They try to be sneaky and switch things around just overall incompetent business and employees. They delivered a couch that was completely different and tried to tell us it was what we ordered. Just find somewhere else. You’ll reget working with these clowns
Our salesperson Peter was awesome!
Beautiful store beautiful furniture - the sales personnel very helpful and not pushy - I will return
The store manager, Ed, without hesitation took care of the horrible situation I was dealing with. I was ready to go into battle, expecting to fight to get my issue resolved, but I was met with kindness, compassion, and an immediate solution. Thank you for making me feel like a valued customer and showing me you appreciate my business.
(Translated by Google) Very good work from the salesperson Corey. The ladies of the collection area have a pessimistic character !!! (Original) Muy buen trabajo de el vendedor Corey. Las damas del area de cobranza tienen caracter pesimoooo!!!
Good deals and great customer service. Visited palm desert store for Labor Day deals and left with a living room purchase.
If you are looking for customer service keep moving. This location has not owned up to their commitments. We had purchased a Bedroom set during the first week of August, with delivery estimated in a week, as the items were in stock. Six days later we called about the pending delivery and were informed that the date had moved to the 24th of August due to the COVID pandemic. They didn't explain how that was affecting the service, but ok. We did receive two end tables and the mirror for the dresser, however, no bed or dresser or mattress. The new date for the remainder of the order was now the 17th of September. Two weeks later we call again prior to the delivery to check on the status. Surprise, the date had now changed to the 24th of October. We asked why, the response was "It's what it says on the screen". No effort whatsoever to inform us of the delay or find the reason for the delay. My wife went to the store to speak with management only to find that there was no managers available. The staff again cited the COVID pandemic as the culprit for the delay. There wasn't any credibility left for us at this store. We cancelled the order, then were told that they would have a truck out to us next week to pick up the previously delivered items. It will take them less than a week to pick up, versus more than 3 months to drop something off. COVID will most likely be the cause for this huge discrepancy in logistics! It's been a horrible experience but we look forward to dealing with a reputable establishment during our new search, post "Blame COVID" era at Ashley.
We found a beautiful set for our bedroom. The staff was extremely helpful without being pushy or hovering.
Great sale going on and very friendly and helpful staff.
Gabriel was helpful and great!!! He made my furniture purchase experience fun and easy.
We went to Ashley Furniture because they were having a great promotion for 60 months with zero interest. Henry showed us several beds and was very knowledgeable about all of the Tempur-Pedic beds as well as the Sterns and Foster beds. They had a disposable safety sheet for us so that we could try out several beds until we found the perfect one for us. We finally decided on a Tempur-Pedic bed. We were please with the large selection and the great service.
I wish I had a bigger house. So that I could buy more of Ashley’s Furniture! I am very pleased with everything I have ever purchased from them. The staff is always so patient. And the sales with interest free on my Ashley’s credit card makes everything so much more affordable.
Good selection and prices!
This store is great if you want mediocre furniture at high prices. And let&'s not forget their total lack of any customer support on an order of $3k+. Their delivery contractors are unprofessional and wreckless. And finally I just cant stop thinking about the charges from London England that appeared on my card within hours of using it at the store. Stay away unless you need some hassle in your life.
This store gets one star for having such a nice store. The second star is for many good sales people available to help. That&'s all for stars because the store practices the &'ol &"bait and switch&" on its innocent customers. Bought several thousand dollars worth of furniture sets with the promise one would arrive in a week and the other 3 to 4 weeks. But low and behold, no furniture came. Called customer service and was told everything was due to be delivered about a week after the original second date. Since I was lied to at the store, and they didn&'t call to say the first delivery date was canceled, they get no more stars from me and have lost a customer in future.
This store is the worst! My husband and I spent thousands of dollars in their store in June. It took 7 weeks to get our order, which we understood. We finally get our delivery (which is a whole other story) and I had an issue with one item. Call after call, voicemail after voicemail (since they don't answer their phone), customer service is no help, they keep directing me back to the store. It's been over 3 weeks and countless calls, and guess what...NO CALL BACK! I completely understand things are a lot slower with what's going on (Covid-19), but 3 weeks?!?! We will never return to this store. Extremely disappointed!!!
This store is the worst! My husband and I spent thousands of dollars in their store in June. It took 7 weeks to get our order, which we understood. We finally get our delivery (which is a whole other story) and I had an issue with one item. Call after call, voicemail after voicemail (since they don&'t answer their phone), customer service is no help, they keep directing me back to the store. It&'s been over 3 weeks and countless calls, and guess what...NO CALL BACK! I completely understand things are a lot slower with what&'s going on (Covid-19), but 3 weeks?!?! We will never return to this store. Extremely disappointed!!!
Absolutely loved the customer service and thank you Keith very much for all your help and making it fast and easy
Jason was my sales rep. We had a little issue with the order however, the follow up to the resolution were excellent and that’s what really matters. I appreciate the time and effort the whole team did to make me happy
Good customer service
(Translated by Google) Good thanks for your support (Original) Bien gracias por tu apoyo
Horrible customer service and over experience. I purchased furniture in May and it is now the end of August with yet another "delay". The first scheduled delivery was 1 July, then moved to 7 July. We got half of our couch and our tables... scheduled to have the rest of it by the end of July and never got it. Then said it would be delivered August 7th.. come the beginning of August they expected me to drive over an hour to their store to sign papers again due to it being past 90 days of my purchase and they apparently couldn't fax it over to me. Made the drive all the way down there. This 90day issue caused me to "go to the back of the line for shipment" I insisted it to be moved back up earlier than Sept 13th because it is not my fault FOR THEM NOT GIVING ME MY THINGS PAST 90 days. They told me it would be delivered August 21st... today is the 20th so I called asking when it would be delivered and they said they'd call me back... of course no call back until I called and they were coincidentally about to call me. Said that it won't be able to come until September 4th but for me to call them Saturday and try to get it sooner. This is absolutely ridiculous, and I understand that COVID May have an effect on shipments but the fact that they do not communicate at all until I have to call for updates and have yet to receive my complete purchase nearly 5 MONTHS after I initially went in is ridiculous. I never expected to have such a horrible experience with a big company like this. I try to remain very calm on the phone but I am very very disappointed.
Excellent good 100 very good
Today my wife and I looked up theater seeing at Ashley furniture and we saw a recliner described as Boerna power recliner with a list price of $1399.99 discounted to $1,189.99.so we went to the Palm Desert location . When we arrived we were met at the front door where they told my wife and I that they were having a half off sale. They said they we could take half off Ashley's advertised suggested retail price. They also added that they would price match like furniture.We agreed and looked around ,when we found the same exact recliner in the store with the same part # the "suggested retail price" had miraculously jumped up to $ 1,999.99 and was now "on sale" for $1099.99. So when we showed the salesman the the website ad for their store showing the difference we asked to get the half off their the advertised retail price listed on their website. He left and came back a few minutes later and said that the ad was for Ashley's corporate .We said your sign outside says Ashley's .His response was they were not a "corporate" Ashley's they were actually an llc licensed to do business as Ashley's so those prices did not pertain to them. So at that point we asked to speak to the manager a few minutes later some other gentleman came out and said pretty much the same thing he parroted what the other person said we asked him if he was the actual manager and at that point he decided to tell some truth and said he was not so again we asked to speak to the manager when a manager did come by we showed him the add on our phone and showed him the chair and we mentioned that when we first came in they told us that they would price match so we asked them why couldn't they price match from their own corporate store price at that point he became rude and abrasive then parroted the same thing about them being an LLC and that didn't pertain to them and basically were out of luck so we told him that we were unhappy with that will pursue it further, at that point he got very rude and told us to go right ahead and he didn't care .Well that was a bad move on his part as we don't carry their we don't care because we spent thousands and thousands of dollars at Ashley's in the past but you can bet your bottom dollar we will never ever spend another dime there and you can also bet that we will tell the story as many times as we can
Sorry &"Ashley&",If you are in the business of selling furniture, you should be in the business of fielding calls in case there might be a problem. I amsick and tired of hearing &"because of higher than normal callvolume&" ....if you cared you might just have more people manning thephones! Phone service is SAFE! So don&'t give me the Covid19 crap.While I&'m writing this, I&'m on hold, for over 25 min. now with a seriousproblem with our sofa sleeper. The recording says; if you wish leaveyour name and brief description for the reason you are calling, we willcall you back within 24-48 hours! Seriously?! Buy cheap, get cheap.This is simply unacceptable. Too bad there aren&'t many choices whenshopping for furniture.
Juan was very nice and helpful when choosing out our new couch. We never felt rushed or pushed to make our purchase, which is a big plus for us. We have been to four other furniture stores as well as this one within the last week. Their customer service the first time is what brought us back and the customer service for this visit is what made us finalize our purchase. Will definitely be back when we redecorate the bedrooms.
From first arrival I was greeted nicely and allowed to wander alone for a short time to browse, then I was joined by Henry Clark who was very congenial and knowledgeable. There was so much to look at & I was impressed with the inventory and the price ranges. I found a sofa and love seat with the perfect measurements for my space and there was a sale going on too! It was an excellent experience and Henry made it that way.
I ordered a box spring for my daughter on the 4th of aug and was told it was going to be delivered the 12th which was here birthday. The box spring never showed up, so I called customer service to be on hold for 15min. I finally got in contact with someone and was put on hold for another 10mins. When the lady finally gets back to the phone she tells me the delivery was pushed back to the 25th and I wasn't contacted. Worst delivery experience I've had and will never be going back.
3 months waiting for a lamp shade replacement, still waiting... I ordered 3 sofas and a pair or lamps. The sofas were delivered just fine but the lamps came FedEx and one of the shades was bent up beyond repair. I tried calling, email, leaving messages and no response. I went in to exchange they told me to hold on to the lamp and it felt like they shushed me away on a promise they'll mail a replacement but 3 months later and I'm constantly calling them NOTHING! They're great at sales but horrible at customer service!
My experience with Ashley was just short of a nightmare. I don't blame anything on my salesperson Andy, who did what he could considering the circumstances. However their lack of inventory, constantly changing inventory and ultimate inability to deliver items when promised were unacceptable. I realize that COVID has placed a burden on supply, but their system should be able to reflect correct inventory. Before placing our order it appeared the items would be available by the date we needed them, but when Andy input them in the computer and we paid, the dates were pushed back by a couple weeks. They were again pushed back by another couple weeks. When it came time for our delivery date one of the items wasn't available, even though I was promised numerous times by Andy and Carmen at the store they were taking another item from a customers order and giving it to me. I had also been promised by several employees at the Carson warehouse up until the day before delivery that the item was going to my order. I received a call the day before delivery with the time they would be there and found out that only one of two had been loaded on the truck and the other one was out of stock for another three weeks. When I called Carmen she informed me that someone at the warehouse had moved the item into someone elses order. All of it was very shady and we gave up dealing with them, found the item was available at another furniture store and cancelled ours with Ashley. I also left multiple messages that were never returned by the manager Brian. I will not be returning and would not recommend this store to my worst enemy.
We bought a sectional for our new house the first week of June 2020 from the Palm Desert location. We received only one half of the sectional a week later and were given a new delivery date for mid July for the other half. On that due date the furniture never came, we were not contacted and after numerous unanswered calls and online attempts to contact customer service, we then spoke to customer service in person at the same store. The store gave us a new date for the first week of August and didn&'t apologize for the inconvenience. Now it&'s August and we paid a visit to the store again today, because we cannot reach customer service online or by phone, we were then told there is a new date for end of August but we would not be receiving the furniture that day and they didn&'t know when it would be coming in. We asked if we could get a refund since we have had half a couch for two months and they said no. We currently have no idea if/when we will receive the furniture. We filed a claim at the store and were given a claim number and a phone number for corporate. We called and it is the same phone number we have been trying to call to no avail. DO NOT BUY FROM THIS STORE. The non-existent customer service shows to care to resolve an issue. We are completely at their mercy and have no idea when the other half of the sectional will arrive. TERRIBLE SERVICE
Better communication with your customers. It's not right we spend our hard earned money on your merchandise and then we get ignored or put aside because your store wants the money but can't be honest or fair with their customer. Terrible customer service!
Love this store! Very nice variety of furniture. Also quick and efficient. I will definitely refer anyone looking for nice quality furniture.
We’ve purchased so many items from this store. Small bumps in the road before but nothing like this time. We made a purchase JUNE 12 and still are awaiting our order. It got delayed once. Never a call from anyone. We had to call to find out it would be two more weeks Until delivery. Call again expecting this weekend and they’re in stock at the warehouse but can’t get a truck out in our area until Wednesday. Umm if they’re there and I order well over a month ago why was I not first on the list to receive these when they were back in stock?! No one has once apologized for not receiving calls, delays in receiving our furniture, nothing. Prices in store are marked well above what the sell for online. This is our last purchase with Ashley
Once again we have issues with the quality of our products. We bought a couch from them 3 years ago and the main part of the couch front board snapped in half one day, took MONTHS to replace. Now having issues when I vacuum only to discover one of the boards is TWISTED with nails everywhere. They have issues getting reputable repairmen out to fix the couch and now this. You’re better off buying somewhere else.
We have tried calling multiple times with no pick up. Been on the phone waiting for over 3 hrs and also spent over 2 hours on chat in regards to an in store purchase over 5 weeks ago that we still have never received. We haven&'t been able to get any updates or have been able to cancel our order. We are currently 2.5 hrs away and think it&'s ridiculous we have to make a roundtrip 5 hr drive to the store to cancel and get a refund on something we never received.
BEWARE AND RUN--If you need your furniture right away it is not going to happen.We ordered an apartment full of furniture May 28, 2020 and it is July 23 and we still do not have all the furniture. The salesperson said that we would get all the furniture by July 1, 2020. The last delivery(three deliveries) came today and the bed was damaged and we needed to send it back. Be aware that the sales people work on commission so they tend to be very pushy. After they sell they have very little if nothing do with delivery. Also look closely at the invoice before signing because they can also be fast talking.I highly suggest that you go to Mathis Brothers, somewhere where they warehouse the furniture right on location for prompt delivery.The product is nice but see all the disadvantage above.THANKS
(Translated by Google) Very bad service, they are not responsible for damaged items since you have less than a year that you buy your items and they have a bad treatment to customers when you want to speak with someone to seek support and solve the problem, I do not recommend shopping in that store. (Original) Muy mal servicio no se asen responsables en los articulos dañados siendo que tienes menos de un año que compras tus articulos y tienen un mal trato a los clientes cuando vas a querer ablar con alguien para buscar apoyo y solucionar el problema yo no recomiendo aser compras en esa tienda.
(Translated by Google) Horrible treatment they are not responsible for the guarantees they only sell and since you keep the damaged items the people who attend you do not help you at all (Original) Horrible trato no se hacen responsables de las garantías solo venden y ya tu te quedas con los artículos dañados las personas que te atienden no te ayudan para nada
Great attention from Juan, excelente person, helping my daughter to chose the first Furniture for her Home. Thanks
Very rude lady. We walked in and told her we bought a place in Oregon. Asked if they could ship their and she said "absolutely not" and walked away. I understand that is not option, but to just walk away and not even ask to help us is very poor service. Ashley is a national company and has a store near where we bought. We went to West Elm and spent about 20k and they were extremely helpful. Also she has her mask on but not covering her nose. As she walked away took it completely off. Also saw other workers in store with masks half off. Will not shop at this store again.
Very rude lady. We walked in and told her we bought a place in Oregon. Asked if they could ship their and she said &"absolutely not&" and walked away. I understand that is not option, but to just walk away and not even ask to help us is very poor service. Ashley is a national company and has a store near where we bought. We went to West Elm and spent about 20k and they were extremely helpful. Also she has her mask on but not covering her nose. As she walked away took it completely off. Also saw other workers in store with masks half off. Will not shop at this store again.
I bought a house full of furniture less than three years ago Dr. Sharon's policy do not get the insurance policy they lie to you. It doesn't cover anything they tell you it only covers if you cut it it's broken by somebody otherwise they go through anything they can not to help you. I called Ashley company corporate was supposed to help me out it's been three weeks it's impossible to get a phone call back they set up an appointment to come take a look at my furniture never notified don't even know what time I'm stuck home all day with them. Do yourself a favor shop anywhere else pay extra but do not go to Ashley the after care is terrible.
Staff was polite and helpful.
Pitiful. Disappointed. IF YOU WANT DELIVERY RIGHT AWAY IT WON'T HAPPEN. First the sales people are on commission so get ready for some high pressure. I ordered an apartment full of furniture a month out for a July 1 delivery. Only a small portion was delivered. More things came today. Still waiting for the bed and foot board to be delivered the end of July. After the sales staff takes the order they have almost nothing to do with delivery? I suggest to go to Mathis Bros or somewhere where they warehouse their furniture right on location. Our friends went to Mathis and it was delivered the next day. Thanks.
we completed our purchase with no problem. however when the chairs were delivered the man presented his phone for signature and coughed directly to my face. I contacted their delivery company to request that the man get tested for Covid virus. The people I talked to claimed to not be able to assist my request and kept saying that they take temperatuere tests regularly. They supposedly gave the information to the person I would have to talk to on Monday. There is no way to reach this person as they ignore this problem..This company obviously has no regard for their customers health. As of Wed they have not responded
It's sorta defeats the purpose when the person screening on the way in has his mask a below his nose and most of the sales people are standing next to each other with their masks below their nose or not on at all. Beware!
Thank you andy for your outstanding costumer service and for helping me pick some of the best furniture in store.
The order process was great. The salesperson did everything to make the sale easy and fair.
Yesterday I had the best expierence, I would totally recommend Ashley's for any furniture you want to purchase. As soon as I walked in I was greeted by Corey (saleman), I wanted to thank you for being very patient with my mom and I. Also for getting us a very great deal on a bedroom set and sofas. I also want to thank the manager Bryan for reducing the price to fit our budget. This has been one of the greatest expierence I ever had. They did an amazing job in customer service.
Abbe is the best!! Second purchase at the store with her assistance she is super knowledgeable patient and accommodating (she stayed late to work around our hectic schedule). Thanks again Abbe!!!
Pretty good
Henry was really great from the start to end, will be back to purchase more items!
Very pleased with Julio. He found what I needed and at a very good price. Thank you Julio.
Nice furniture
We have been searching for living rm and bedrm furniture visiting all the local furniture stores and hands down best service and deal!! The sales associate was new and did a few errors but the sales manager made it right and fixed everything giving us credit back due to cheaper price found on their website. Delivery was early minor hiccup sectional wasn&'t the power one we saw in store and picked out but went in the store showed them our paperwork and cost of power power button versus the manual recline and they asked if we wanted to swap or get the credit...no hassling or troubles once in this store!! Bobs was not accommodating at all wouldn&'t budge on their high price at all and mors along with Mathis didn&'t bother to help us...hands down the easiest and nicest service at Ashley&'s!!
I was very impressed with Marrila. She went out of her way to find the couch that would work for me. This is a tough time for retailers. I appreciated her effort.
The store and the staff there deserve 5 stars. Assembly of my patio set was poor and needed a tech to return to rebuild. Tech was great too, fixed some chairs and noticed that some other portions of my delivery were assembled poorly. This required me to make another call to Customer Service. Three calls and 2.5 weeks later, I have not yet received a callback. I get it, with this pandemic and all, things are taking longer, but don't promise to get back to me in 48-72 hours if it can't be done. I made a trip to the store to get some attention; now, hopefully, I will get some service. Other than that, the patio furniture is truly beautiful and I'm happy with the product; I'll be ecstatic once all is assembled as it should be.
(Translated by Google) Elegant and cheap rustic beautiful quality furniture (Original) Muebles de calidad hermosos rústicos elegantes y baratos
They aight
Had a very quick and pleasant experience. Becky was very nice and extremely helpful.
Ken Chiaramonte was our sales associate, he was great, prices and quality was excellent!!!
Me and my husband went in to get some couches. Our whole experience was wonderful. Got the help we needed. David A. was the employee that helped us out. We left satisfied with our purchase, can’t wait to get our new living room set!
Nice place!
The team was awesome!
Disclaimer, my in store experience was great. Pre-pandemic times I’ve had zero issues. I ordered a chaise online back on the 13th and my card was immediately charged, but I never received confirmation. I called a couple days later and after 6 attempts I finally got through to a really nice woman who let me know that there’s an issue with ordering online and even though it charges for the item, the sale itself is never completed. She got a hold of Synchrony, told me the charge would be reversed and that was that. She was incredibly helpful and very nice. Much to my dismay the item I purchased was sold out so I just let it go. On the 20th, it was back in stock! I was so excited. I ordered it online, albeit hesitant, and got a confirmation number, but the order status read as failed. I immediately called and spoke with another nice individual who told me that nothing was showing on her end of an order ever being placed. She transferred me to someone that just took my name and number down and said that someone would return my call in 48-72 hours. I have it set up for delivery on 5/23 and haven’t received any kind of delivery confirmation email that is usually sent 24 hours in advance. I called this morning and this point they are only taking names and numbers down and now the call back time is 96 hours. Moral of the story. Don’t order online.
Ed Flores and his associate Felipe were awesome, they helped me with an awesome deal and now just waiting for it to arrive next month. They were very pleasant to deal with, go in and ask for them they'll take care of you.
Please stay away from this furniture. It will save you a huge headache and a lot of money. It is very cheaply made and is very low quality. I had two employees tell me this too. The technician who came to look at the wardrobe I bought (that didn't function properly) told me this as well. He said the furniture is basically made of saw dust. Customer service is no help once you purchase the furniture. My product arrived broken and they told me that's how it is supposed to be. The drawers do not line up and hit each other when you open them. The technician said he was going to send me a new one but when I didn't hear anything for a month I called to inquire. They claim the technician said the product was made correctly. Save your money and go with a better brand.
My salesman was very accommodating as I walked around the whole store because there was several things I was interested in. I never felt pressured which I really appreciated. When I finally decided on my purchases, he and his manager worked with me for an acceptable total price. I had to move my delivery date twice and got a credit when I found my bedroom set was on sale. Everyone that I dealt with were very nice and professional. I finally got my delivery today! Truly appreciated the communication on my delivery time and the 2 gentlemen did professional job setting everything up. I will not hesitate to shop at Ashley’s again !
Reached out and got in touch with Peter Reichell to make an offer on a kitchen furniture set, after my offer he literally responded by laughing at me. As a business owner myself I would highly recommend getting rid of this guy. I've bought a lot of furniture from Ashley's palm desert in the past but after this I promise you'll never see a penny from me in the future. Not only lost a sale but you lost a lifetime customer. Check the photo: I told him I left a review about his conduct and here's what he sends me (by the way I offered $120 on a $200 table..."90% off" lol).Keep this in mind guys, this slimy salesman doesn't care about his customers. Don't shop here.
Reached out and got in touch with Peter Reichell to make an offer on a kitchen furniture set, after my offer he literally responded by laughing at me. As a business owner myself I would highly recommend getting rid of this guy. I&'ve bought a lot of furniture from Ashley&'s palm desert in the past but after this I promise you&'ll never see a penny from me in the future. Not only lost a sale but you lost a lifetime customer.Check the photo: I told him I left a review about his conduct and here&'s what he sends me (by the way I offered $120 on a $200 table...&"90% off&" lol).Keep this in mind guys, this slimy salesman doesn&'t care about his customers. Don&'t shop here.
We waited a long time to be able to buy the living room set we wanted. We thought we found a great deal at Ashley. When the furniture was delivered I noticed that the back of one recliner was crooked. The delivery person tried to straighten it and just told me don't worry they will send someone out to correct it. Four months and 5 repair visits later Ashley tells me that my chair is fixed after the repair person tells me it needs to be replaced. Absolutely 100% unhappy and will never shop at Ashley again.
These guys are the king of the FAKE 50% OFF sale. Don&'t buy into it. If you want something here just shop around. Their competitors beat their &"50% Off&" everyday. It&'s a good looking store, though.
My wife wanted a new living room chair and ottoman. We called Jed and told home what we were looking for. From start to finish we had what she wanted and at the house in less than four hours. Thanks for the exceptional service Jed! See you soon for the new dining room set.
I love the furniture! The service at the Palm Desert store is the best. Very polite and they do not waste your time. They make it very quick and easy!
I came in looking for a TV stand and had lots of options. I was excited for the St.Patricks day sale, but a better deal fell into my hands. I was shown a clearance item that was on sale for $300 and it is absolutely amazing. The stand is great quality and blows any other stands I saw out of the water. I love that there are glass openings in the front so there is no issue with my tv box. I will be back soon to add more goodies into my household.
Cheap furniture that is highly priced.
WORST COMPANY EVER!!! They lack communication and for that my delivery is going to be delayed even longer! Avoid at all costs!!!
I just bought a 14pc living room set , with a associate there ,Monalisa ! She was amazing and was a great help i eneded up walking out with my living room set plus 2 beautiful big dressers for my older kids.. She was extremely kind and willing to help. I recommend her and i will go to her for future business. Ask for her !!
Alex was very professional and helpful He got me a great deal on furniture. Thanks!
had a great experience at Ashley's I was greeted when I came into the store very nices people's .I was ask do i need any help. and at the end when I bought furniture Mister Phoenix help me thank you Ashley so much furniture is beautiful.
So I go in a couple days ago and theres a guy I think his name was alex or adam. Super funny and friendly. I always go see maria. Shes filled my entire home with ashley furniture. I like their selling style because they're so friendly, they made me feel at home and they were very kind and patient. They helped me a lot and I wish I could've bought more. I'm coming back AGAIN for sure. The quality is exceptional. Get the protection plan. Its worth every cent. I love how friendly and family oriented the store feels. It just has a great vibe and I'm sure that's thanks to management as well. I work in retail and know how important a great manager is. Specially when it comes to driving sales. I never have a complain. I actually thing getting lost is fun in that store. Theres always someone to help you get back to the main entrance. I think what impressed me the most was not just their attitude but the way they approach their customers. It was nice to not be pushed into anything and it was even better that everything was explained thoroughly and it was so easy to understand my contract. Thank you to the palm desert store.
Awesome experience buying furniture. Felix helped us and was extraordinary! I would recommend him to anyone needing help with furniture. We will recommend Ashley’s and Felix to all of our friends and family needing furniture moving forward. Thanks again!
Several weeks ago my wife and I purchased a matching Hettinger sofa and love seat at this Ashley HomeStore in Palm Desert, Ca. Our salesperson, Maria, did an excellent job and was very helpful. One thing I would caution others is it's important to first check their online prices before going to the store which we didn't do but luckily a few hours after the purchase I noticed the online prices significantly lower than the prices at the store even though both items were on sale at the store. Right after I discovered this I called the store and we were happy the store manager gave us a price match so we were able to get credit on the difference. I would also like to put a good word in for Brenda in customer service on the phone who as promised called me the day prior to delivery to give us a time window for delivery. We were happy the items ended up being delivered towards the earlier part of the promised time window. The two guys who delivered the items, Jim and Jose, did an excellent job and were very nice. We have enjoyed the sofa and love seat for several days so far and we are very happy with them. I would highly recommend Ashley HomeStore in Palm Desert!
Peter was great help, going above and beyond to make sure we got the perfect furniture, answering all our questions thoroughly.
Great service from Janice! Luv the layout of the store.
Jed Pannell was our salesman and he was very knowledgeable about all of the furniture and mattress'. He recommended the best furniture that we were looking for and got us some great deals.
Jason was awesome. A big help and no pressure.
We had to hoo to court to get our problem resolved.
Go in and see sales rep Andy Garcia, highly recommend!! Wonderful customer service and guidance!!
Great selection great customer service and pricing
Great salesperson Lisa she took care of everything for me
Thank u again Efren for your professional service I appreciate they u took care of my wife and I.We will definitely be back thanks again and God Bless You.
Had a great experience thanks to my sales rep Monalisa. She was very helpful and was able to work with our budget. We were able to walk out with exactly what we had wanted
Very helpful and accommodating sales people. Thank you
I am very happy with the sales person which was Raul, but the issue has been with the delivery I’ve been scheduled twice and on the same day of delivery they call me to tell me that the items are damaged. And I’m very upset
I got a wonderful deal on a close out dining table and chairs with buffet. Could not be more happy with our salesman. Great experience!
If you want Great Customer Service ask for Monalisa. She’s amazing . Very nice . Very Attentive and loves what she does. Helped me find something I really liked . Thank you so much
Great salesman! Very knowledgeable. Will be back.
I had gone in just before Christmas and was greeted by Peter Reichel. He was very professional and demonstrated knowledge on the TV stands that I was interested in. I wasn't able to buy that day but he updated me on price and size of the unit I was looking at. Went back today and purchase the unit. I was very pleased with his demeanor, professionalism and knowledge. I will definitely come back when I'm in the market for a couch and recliner.
Just an FYI.....There are NO refunds or exchanges!!! Their quality has declined at least 25% in the past 2 years. We tried to match a table we purchased. They say they make it there & it is no problem matching. This is NOT True! They can not match and the quality has declined. We will not be purchasing any more furniture from Ashley, The sales staff & phone service agents are kind & work very hard
(Translated by Google) Very good service from Monalissa. Very kind and with much patience towards us, I recommend it. (Original) Muy buen servicio por parte de Monalissa. Muy amable y con mucha paciencia hacia nosotros, la recomiendo.
Wow I am beyond satisfied with my purchase! My sales person was Monalisa she was very Professional, and Determined to get the right pieces for my home. I Recommend her for anything you need! Also I would like to say thank you to Albert for getting the full order in with all the right things possible, Aswell as Brian for getting my orders on the right date when I needed it the most I really do appreciate the hospitality there at Ashley's Furniture Palm Desert! I will definitely be doing business with y'all in the near future thank you guys once again see you soon. Good job to everybody there keep up the great work Everybody!
Very fair price for what you purchase
I purchased online a Dolante king head board adelivery and ordering was all easy and everything came on time. I was very excited to get this new head board and mattress the delivery people did their job assemble the headboard rails and put the mattress in as well. Everything seemed great then 2 days later my husband goes to lay down and himself and the whole mattress go right through and he's laying on the floor. The whole mattress and box went right through the rails broke the rails and now we are laying on the floor still waiting for supervisor to return my call regarding my refund they said it would be 2/3 days and tomorrow will be a week and we have been sleeping on the floor. This whole situation is just very upsetting and frustrating especially being 3months pregnant.
Order a table from here and there delivery is so bad they gave me a window from 1:30 to 5:30 it went to 5:45 so I decided to call I was left on hold for 30 min just to tell me it's to 6:30 drop off. Then got a call back it went to 7:00 to 7:30 they should pack so many delivery in one trip if they can't get it done.
So, my husband and I came into the Palm Desert store right after the New a Year. Raul , met with us, spend a lot of time answering our questions and showing us a variety of sectionals. His professionalism, attentiveness were impeccable. He offered help without any sales pressure. He was a pleasure to work with and we left the store feeling very happy with our choice. However, things did not go without a hiccup. Delivery was an issue and there were several problems. I was very frustrated , enough to consider cancelling my order. But, Raul stepped in , he with Carmen who works Customer Service, did not abandon ship. They followed up, made sure delivery was rescheduled expeditiously. Compensated for all the stress and inconvenience we endured assured we were happy. Our sectional and new table arrived , and we love it! We are so excited and we are so grateful that Raul was our contact , and he did not forget about us once we bought the furniture . We will be back to shop again and I guarantee , it will be Raul, who we work with on any purchase we make. His customer service skills are exceptional, his professionalism refreshing and Ashly Furniture should know what an asset he is to their store and sales. It is because of Raul that we will furnish the rest of our home at Ashley’s Thank you , for a happy ending
Where do I start? The holidays can be stressful, imagine needing new furniture. We needed a new sofa that would be delivered before our guests arriving for the holidays. MonaLisa met us with a smile, and happy to help us. She was attentive to our needs and helped me pick out the perfect set. I am beyond thrilled. MonaLisa went out of her way to add some detail to our experience. I asked her if she was a home interior decorator, because her style and creating the most beautiful set with an idea of matching pieces to add to our home. I will be back for some more decorating tips, as well as the AWESOME customer service! Go see MonaLisa Sauceda! We will be back in April MonaLisa!
Where do I start? The holidays can be stressful, imagine needing new furniture. We needed a new sofa that would be delivered before our guests arriving for the holidays. MonaLisa met us with a smile, and happy to help us. She was attentive to our needs and helped me pick out the perfect set. I am beyond thrilled. MonaLisa went out of her way to add some detail to our experience. I asked her if she was a home interior decorator, because her style and creating the most beautiful set with an idea of matching pieces to add to our home. I will be back for some more decorating tips, as well as the AWESOME customer service! Go see MONALISA SAUCEDA!!!We will be back in April!
(Translated by Google) They are very friendly and explain you very well and that satisfactorily well (Original) Son muy amables y te explican muy bien y que satisfactoriamente bien
We are grateful to have found the Best Furniture Sales Person in the valley! Monalisa Sauceda's knowledge and patients was key for us. Shopping for furniture could be quite stressful, but Monalisa not only made it pleasant, but also made it exciting and fun - she even goes as far as researching and follows up via text and or email when you are pressed for time. AWESOME! Without hesitation or reservation, I strongly recommend her and Ashley Furniture Palm Desert!
We are grateful to have found the Best Furniture Sales Person in the valley! Monalisa Sauceda's knowledge and patients was key for us. Shopping for furniture could be quite stressful, but Monalisa not only made it pleasant, but also made it exciting and fun - she even goes as far as researching and follows up via text and or email when you are pressed for time. AWESOME! Without hesitation or reservation, I strongly recommend her and Ashley Furniture Palm Desert!
We are grateful to have found the Best Furniture Sales Person in the valley! Monalisa Sauceda&'s knowledge and patients was key for us. Shopping for furniture could be quite stressful, but Monalisa not only made it pleasant, but also made it exciting and fun - she even goes as far as researching and follows up via text and or email when you are pressed for time. AWESOME! Without hesitation or reservation, I strongly recommend her and Ashley Furniture Palm Desert!
Monalisa is professional and knowledge she gave exceptional service. My husband and I went in to purchase a dining table, we were unsure on what type of table we where planning on purchasing. Monalisa was very patient , we did not feel rushed into making a decision. She stayed later with us until we decided on a dining table. Highly recommended Monalisa for all your furniture needs. We will definitely be going back their.
This was the first time shopping at Ashley. As soon as my wife and I walked in the door we were greeted with a smile and warmth. Mrs. Monalisa asked how we were, and how she could make our night better. She was attentive to our needs and directed us to exactly where we needed to be. Monalisa was extremely informative, and explained everything in great detail. This allowed us to make the right decision concerning our new furniture needs. We were not only pleased with the options and selection, but also with the price. We have shopped at other stores, and we have to state, it was an absolute pleasure to be met with such professionalism. We would definitely be returning, as well as making recommendations.
After looking at every possible option for a new couch at every furniture store in our area, (TWICE!) Jed at Ashley Home Store was the most thorough & attentive salesperson we experienced & feel very fortunate to have made our purchase with him. We LOVE our new couch which we personalized from a sectional, without buying a sectional, & the price was the best of all our options from every store. If you want a great, personable, no pressured salesperson, go see Jed! The delivery guys were equally awesome (so sorry I didn't get their names)! Such courteous young men! Really appreciated them encouraging me to get a thorough look around the sofa to ensure there was no damage, even taking the time to move it around so I could see all angles. Great guys! A real asset to Ashley's!
I'm giving this a one star just entirely based upon the lack of customer service. not one soul asked my mother and I if we needed help and the man at the front door said absolutely nothing to us when we walked in and out. Not one sales person asked us anything about the mattresses we were looking at or the $500 recliners I was thinking about purchasing. I decided not to buy anything because no one would talk to us. It felt like they didn't wanna deal with us. I'll buy my furniture elsewhere thank you very much.
Great quality furniture. Definitely a place where you know that you pay for the quality, not quantity.
Walked in & was kindly greeted by Gabriel. He asked what we were looking for and gave us directions as to where the items we were interested in was located. Gabriel gave us space to look at the furniture and helped us without being pushy. Ended up purchasing a bedroom set, mattress and dining room set with Gabriel's help and advice.
Was a lil bumpy at first but Ed took care of everything and is a perfect definition of what a manger should be. Thank you Ed!
Cheap furniture, horrible customer service
I ordered furniture in the Palm Desert store to be shipped to by home in Eureka, CA. after the store manager checked and said it could be done. On Oct. 10th I spent $7,000, for a future delivery date to be determined. After 40 days had gone by their Colton distribution center called me to say that the delivery could not be made from their location, but they would refer it to Lathrop, CA. which is where the store should have send the order. Well Lathrop said no way, too far away. So now Ashley calls me and tells me they can't deliver my order and they will credit my American Express card. I said no, that bill has been paid, you mail me a check, I don't need $7,000. credit on my account. The store and their Corp Office said we can't do that it is against our policy, we have to issue the refund to the method that was used for the purchase. It was like talking to a brick wall they would not budge, yet they had use of my money for all this time. They offered no compensation and not much on a apology. The manager did not return my call until I threaten to contact the local TV Station. Plus when they give you your receipt, it shows an inflated price for the item, then the sale price, which is the same price you could by the item at any other store. Don't shop at Ashley. . . .
I needed a couch or sectional for the holidays. I saw an ad in Ashley's Home store. Was not impress with picture but went in to the store anyways. I did not want to spend too much money. I was greeted immediately by a salesman name Juan, I told him I wanted to see the sectional advertised for $599. 00 he showed me the item and I was very impressed. The pictures ad did not look like the sectional I purchased. It is larger than anticipated, the quality of the materials looks great and what blew me away was the warranty I purchased that covers the item for 5 years for such a low rate. I was very pleased with Juan's knowledge of the item, warranty and set up delivery. All this was done in about 3o minutes. And delivery was right on time too. . . . i am very pleased with Ashely's product, the price and their service is outstanding.
Have to Check their prices on the internet. Can find it better priced 2 del and both came in damaged . many phone calls and trips to store. Still no resolve
Ashley HomeStore is a high class furniture purveyor with a large warehouse-like selection of very expensive furniture. I personally don't like the individual sales people at the entrance ready to pounce on anyone entering the store. But that's my preference, many may prefer the individual attention. Expect a large selection of any furnishing for the home and if they're running specials you can probably find more reasonable prices.
Tricks of sales....
(Translated by Google) They don't respect the prisoner for lies (Original) No respetan el presio pu ra mentiras
Pitiful.....unless you like upholstered Mcmansion furniture
Beware !! Buyers PlI would hope all Military would be beware and not use this furniture store.My husband a disabled vet and I purchased a couch sectional. Took our check cashed it a month ago Delivery was horrible, broke my screen door I will sue.. didn&'t even try to fit the furniture in. Delivery was awful beyond words. We are seniors, made us move a chair out their way. Refused to walk around our backyard to bring sofa in double door it was to hot and far to walk! Was easily accessible.. instead busted my door.Left without delivery. Brian manager tells me , yes, I would get my refund come the next day. I go. Now holding my money for 14 days to get me out a check! He does nothing to call corporate claims he has no numbers. This is horrible customer service.. had my money four weeks want it two more.. nothing to show but a damaged screen at my home.. Can&'t even treat a Veteran family with an ounce of respect. I hope to find support from anyone planning to shop here .. stay awaTerrible service .. terrible establishment.. do not stand behind their product or drivers or usurper service. I would never buy anything here again.
#3 June 2022 We purchased from Ashley Home store once again along with sales associate Miranda once again! We bought 3 beautiful bed sets for our daughters. Miranda was a rock star to work with!!! Thanks again for everything. #2 May 2022 We purchased the most comfortable and beautiful couches with sales associate Miranda. She was knowledgeable, sweet, professional, and extremely easy to work with! We would definitely recommend her to everyone as well!! #1 We purchased a beautiful bed, 2 night stands, and a mattress from Ashley Furniture in Palm Desert. Our sales associate Monalisa was absolutely a pleasure to work with! She was so friendly, professional, had lots of patience, and never once did she pressured us to purchase anything we didn’t want or need and we truly appreciated that. We’d definitely recommend her to everyone! Thank you again, The Zabalza’s
Repeat customers
Warranty is a joke.They have been giving us the run around for months now. We purchased a sleeper sofa, when we used the sleeper it bent and we couldn't put the bed back. They sent out a tech who took photos and did nothing else, said we should hear from them about getting a new sofa since the brackets were no longer available. My husband bent the brackets so we could close the bed. (the brackets won't stay in place and keep bending, so we have to take the mattress off an put it on the floor.) After patiently waiting we decided to call. They told us the tech said he fixed the problem and no other service was needed. We told them what we were told about getting anew sofa, they said they would need to send a tech out again. So we scheduled and the day before they called and told us that we do not need a tech. They would order the parts and call to schedule when they had the parts to repair the bed. I have called them several times and can't get through. We are about to load up this sofa and take it back to the store. They won't answer the phone at the store, the 800 number just says we are having difficulty and hangs up. It has not been a whole year yet and I paid extra for the extended warranty. The warranty is a joke. Buy somewhere else and save yourself the hassle. I have been holding for 17 minutes now...
My wife and I went to Ashley's on a whim to look at living room furniture. Told Becky what we were interested in. She took us right to the furniture that we asked about and gave us a couple of variations to look at. After picking out the pieces that we liked, Becky informed us that this day was a 50% off sale on every thing ! So we ended up saving a ton of money by buying on this day ! Thank You Becky for your good service and Thank You Ashley for the terrific sale day !!...........
Very poor business practices in this store. Don't buy anything there. Beware!
I would life you commend Mr Raul Echevaria at Ashley Furniture store at Monterey ave, Palm Desert Ca. Very helpful honest and professional. I bought my Terpuroeduc 4 Years ago and just this week another bed. We always look for him to do our deal . Dan Manaloto
I had a great experience at the Ashley Home Store in Palm Desert. My sales person Monalisa helped and work with me with the furniture I was looking for. She made sure I was happy with what I was purchasing.
We inquired on new furniture and salesman Ray was so patient and very helpful. Took the time to listen to our needs, and helped us fine the perfect living room set plus other items. Thank you Ray!!!
It was our first time walking into Ashely's Furniture store and we look forward to coming back. We came in looking for a recliner and Monalisa helped us with our every need. Even after we left the store, she stayed in contact with us to ensure a smooth delivery. I highly recommend setting an appointment with her to purchase furniture.
Andy helped us out. He gave us the best price & understood my request of what I was looking for. In less then 30 min i had all my paperwork done. I got my furniture delivered home. I'm very happy with Everything! Thank you Andy!
I have nothing but good things to say about my multiple experiences at this store. Mona Lisa was the first to greet me in July and she has continued to be my “go to person” for all my on-going needs. We’ve purchased bedroom, family room, and living room furniture all with her steady support. I recently had to change a major portion of an order and Mona Lisa made the whole transaction a pleasure. I definitely recommend giving Ashley and Mona Lisa a try!
I purchased a living room set, dining room chairs and barstools. The dining room chairs were delivered in July damaged. That began a three month nightmare. A second set was delivered in August -damaged. The nightmare continued. It took calling the Wisconsin Department of Customer Affairs to get resolution. Managers at the Palm Desert (Ed Flores) and Laguna Hills (Chris) stores along with over 30 people in customer service were the most unresponsive and unprofessional people I have ever dealt with. Please think twice before shopping at Ashley Furniture.
So we went out shopping for a new bed moving up from queen to a king Jesus at Ashley made the whole experience a great time. He did his homework matched prices with their web site and saved us a big chuck of change to boot ! He goes that extra mile to make sure the customer is taking care of . I recommend you looking him up if your looking for that special salesman that really cares and listen to your needs.
Thank you so much Becky Lopez !!!!!! Becky is the best she was so patient, not pushy, and didn't mind my kiddos wrecking havoc ( Idid my best to keep then calm) she got me a great deal on both my sofa sec. And a dining tabke her taste in decor is brilliant. It took my a few visits to make a deal but she never gave up on me thanks again...
Ms. Mona Lisa was more than helpful , she was very nice and attentive, as well as very patient. We were very pleased to have her as our sales person. She did an overall amazing job! 😊 5 star job !
Maria Gabanyic in the Palm Desert store is amazing. She is knowledgeable and creative and so helpful. I recommend her highly.
One of the worst places to buy furniture it falls apart and most of there shitty furniture has a one year warranty that they don't honor there customer service is beyond the worst they put you on hold and never do what they say they hang up on you it's bad we had to drive down to the store because the manager never calls you back it's like this they will bend over backwards to sell you there shit crap terrible products and there motto is to help you and that doesn't exist so do yourself a favor and don't buy there shit I even had to call there head Quarters
An overall great experience at Ashely Home store at Palm Desert CA 👌👌Our move was very abrupt and was pressed for time to have furniture delivered before move in day. My store attendant was Monalisa, just so beautiful, very pleasant and patient. She worked with me tirelessly for two days to get us the furniture of our choice to be delivered before move in date. We didn’t have to settle on quality or style just because it was short notice. The price was just right for our family budget. The manager was very courteous and friendly.
It was nice and clean and staff was friendly
Do NOT go here period!! But let alone if there are any strange angles to get the furniture around, ordered one couch, they refused to even try to get it in, said it wouldn't fit, but didn't even have a tape measure or the couch off the truck, took a day off work to receive the couch. Went back to Ashley, searches for 2 hours to find the right (smaller) couch, waited another 2 days to receive, got here and said would not fit yet again without trying. So now I'm out 2 days of work, and the person on the phone was like ok, so your refusing this, no I'm not, you guys are....will not purchase from them EVER again..
Couldn't be happier with the sales men David. He made my purchase simple and very easy you won't find a better price anywhere else.
Mona Lisa Saucecla was terrific. She spent a lot of time with me to make sure I was happy with all of my furniture decisions.
We highly recommend shopping at this location and ask for Stephen Bennett. His customer Service is exceptional. He is very knowledgeable and will get you the best deal available. We have had the pleasure of Steven helping us on 3 furniture transactions for our new home.
Thank you Derick for your help. I was so grateful that you could find the exact bed I was looking for. Your knowledgeable assistance made shopping so easy. Anita
Derick was very helpful. He answered all of our questions. He offered the best furniture buying experience for first time buyers! He was patient and attentive. Ashley HomeStore, you have a great employee!
This is only for Maria Gabanyic who was an excellent salesperson when I visited the store a couple days ago. Maria greeted me warmly and asked to help me in a way that never felt pushy. She gave me ideas, measured items, checked delivery dates on each item and was knowledgeable. Maria is able to balance professionalism with approachability and is an asset to this store. Thanks, Maria!
Derick, Was great! Going in to look for a bed for our daughter he was friendly, no sales pitch! gave us our space to look without feeling rushed to decide or being "sales rep stalked" when he had questions he was informed and looked to give us the best deal we could get! Will come back and look for him if we have any other furniture needs.
I needed a mattress asap and i heard that Ashley Furniture been having a lot of sales and a sales women name Monalisa made me feel welcome as soon as i step foot into the store i had informed her about my mattress dilemma and she lead me to the right direction. She then proceeded to describe all the difference mattresses. She was very patient as i tried them and asked questions about them. She informed me everything i needed to know, which made picking a mattress an easy choice to make. If anyone goes to Ashley Furniture I highly recommend Monalisa. She knows what she is talking about and is very professional. Thank you so much Monalisa i am look forward to doing more business with you in the future.
I LOVE my new Tempur-Pedic bed from Ashley Furniture! I've never slept so good! My knowledgeable sales person, Janice Ketza is a sleep expert extraordinaire! Ask for her - you won't be sorry..
Beware !! I would hope all Military would be beware and not use this furniture store. My husband a disabled vet and I purchased a couch sectional. Took our check cashed it a month ago Delivery was horrible, broke my screen door I will sue. . didn't even try to fit the furniture in. Delivery was awful beyond words. We are seniors, made us move a chair out their way. Refused to walk around our backyard to bring sofa in double door it was to hot and far to walk! Was easily accessible. . instead busted my door. Left without delivery. Brian manager tells me , yes, I would get my refund come the next day. I go. Now holding my money for 14 days to get me out a check! He does nothing to call corporate claims he has no numbers. This is horrible customer service. . had my money four weeks want it two more. . nothing to show but a damaged screen at my home. . Can't even treat a Veteran family with an ounce of respect. I hope to find support from anyone planning to shop here . . stay away
Quit telling people you have 50% off when you really don’t! Two weeks ago this couch was $1499.99 and now you’re advertising it with 50% off for the same price! #FakeSale
50% sale today ! Palm Desert location; immediately found what i was looking for with the help of Lisa P. She was very helpful, patient, helpful and would recommend her to all that need furniture. Great service, and a happy customer, Thanks again :)
Great customer service and alot of options. Thank you Janet for all your help... Juana N Delgado.
Janet was very helpful in helping us find our new livingroom. I love shopping at Ashley's they have great customer service and a variety of furniture to choose from. Thank you. Saul Mora
Derick was very helpful since the very start.We were able to browse and compare prices without any pressure and found the perfect couch for our new home!
Came to Ashley looking for a new sectional. Met Derick upon arrival and was extremely helpful and knowledgeable. He helped my husband measure the couches and at the end - we found the perfect one! He was able to rearrange the sectional to our specifications- it was simple easy! Highly recommend Derick with Ashley Furniture!
I see a lot of reviews on here good and bad. I can see why the frustration. My name is Raul and I have been at Ashley's for 6 plus years. If you're working on a project and need someone to get the job done and give you the best experience come in and ask for me.
My husband and I are doing some home remodeling and got some great stuff for our home here! They have great staff, so attentive! My husband and I choose a good day to shop!
I would like to recommend our salesman Derick, he is knowledgeable, professional, polite and made my experience at the store easy and very helpful!
Derick was fabulous to work with. Spent a lot of time with me and I got exactly what I was looking for. Very knowledgeable about beds. I highly recommend him for your home furnishings.
We ordered a U-shape sofa set, which is lovely. The sales associate who helped us in-store was great (Gabriel). Nice and gave us space and time to make a decision. The showroom is nicely organized. We were excited for the delivery of our $2,200+ set. However, the delivery was a nightmare. While the third-party contractors arrived on time, they were less than friendly. We were under the impression that the $199 delivery fee included moving the set where we wanted it. We asked them to move it and they groaned and said it was too heavy to move again so we just asked that he pull it back a few inches. My husband pointed out that the corner piece was frayed and so the guy booked us an appointment to have a tech come look at it. We gave them cold waters and a tip anyway. We noticed afterward that they left some of the wrapping in our living room. Not that big of a deal. You would think that would be that and if the story ended there, I wouldn't be writing a negative review. However, the next morning, I found a Sharpie, a nail, and a random furniture piece right in the driveway. If I hadn't walked the dog before driving the car to work, I would have likely had a nail in my tire. I was quite upset and so I called the main Ashley helpline and they said to contact the store manager. I called and the lady who answered took my info and promised a call back when the manager was out of his meeting. That never happened. I called back during business hours and no one picked up. I then called the main line again and they gave me the number to dispatch but I couldn't get anyone on the phone. When showing people the damage and upon closer inspection, it is clear that the delivery guys tried to cover up the damage by coloring over it with Sharpie. So needless to say, my frustration is at an all-time high considering the deceptive people Ashley contracts their delivery out to. The technician came and put in a request for a replacement. So there were three days that I had to delay errands, move appointments, and take off work to make this right. We are finally done with this ordeal that started almost 2 weeks ago, as the replacement piece was satisfactorily delivered today. It is also still bothersome to me that the manager never called me back or took the initiative to apologize on behalf of the poor delivery service. We just bought a new home and would have continued to shop at Ashley if not for this annoying, time-consuming experience. We will be taking our business elsewhere from now on.
We ordered a U-shape sofa set, which is lovely. The sales associate who helped us in-store was great (Gabriel). Nice and gave us space and time to make a decision. The showroom is nicely organized. We were excited for the delivery of our $2,200+ set.However, the delivery was a nightmare. While the third-party contractors arrived on time, they were less than friendly. We were under the impression that the $199 delivery fee included moving the set where we wanted it. We asked them to move it and they groaned and said it was too heavy to move again so we just asked that he pull it back a few inches. My husband pointed out that the corner piece was frayed and so the guy booked us an appointment to have a tech come look at it. We gave them cold waters and a tip anyway. We noticed afterward that they left some of the wrapping in our living room. Not that big of a deal.You would think that would be that and if the story ended there, I wouldn&'t be writing a negative review. However, the next morning, I found a Sharpie, a nail, and a random furniture piece right in the driveway. If I hadn&'t walked the dog before driving the car to work, I would have likely had a nail in my tire. I was quite upset and so I called the main Ashley helpline and they said to contact the store manager. I called and the lady who answered took my info and promised a call back when the manager was out of his meeting. That never happened. I called back during business hours and no one picked up. I then called the main line again and they gave me the number to dispatch but I couldn&'t get anyone on the phone.When showing people the damage and upon closer inspection, it is clear that the delivery guys tried to cover up the damage by coloring over it with Sharpie. So needless to say, my frustration is at an all-time high considering the deceptive people Ashley contracts their delivery out to.The technician came and put in a request for a replacement. So there were three days that I had to delay errands, move appointments, and take off work to make this right. We are finally done with this ordeal that started almost 2 weeks ago, as the replacement piece was satisfactorily delivered today. It is also still bothersome to me that the manager never called me back or took the initiative to apologize on behalf of the poor delivery service.We just bought a new home and would have continued to shop at Ashley if not for this annoying, time-consuming experience. We will be taking our business elsewhere from now on.
We ordered a U-shape sofa set, which is lovely. The sales associate who helped us in-store was great (Gabriel). Nice and gave us space and time to make a decision. The showroom is nicely organized. We were excited for the delivery of our $2,200+ set. However, the delivery was a nightmare. While the third-party contractors arrived on time, they were less than friendly. We were under the impression that the $199 delivery fee included moving the set where we wanted it. We asked them to move it and they groaned and said it was too heavy to move again so we just asked that he pull it back a few inches. My husband pointed out that the corner piece was frayed and so the guy booked us an appointment to have a tech come look at it. We gave them cold waters and a tip anyway. We noticed afterward that they left some of the wrapping in our living room. Not that big of a deal. You would think that would be that and if the story ended there, I wouldn't be writing a negative review. However, the next morning, I found a Sharpie, a nail, and a random furniture piece right in the driveway. If I hadn't walked the dog before driving the car to work, I would have likely had a nail in my tire. I was quite upset and so I called the main Ashley helpline and they said to contact the store manager. I called and the lady who answered took my info and promised a call back when the manager was out of his meeting. He's either in the longest meeting ever or was not given the message (or doesn't prioritize customer service), as he didn't return my call. I called back during business hours and no one picked up. I then called the main line again and they gave me the number to dispatch but I couldn't get anyone on the phone. When showing people the damage and upon closer inspection, it is clear that the delivery guys tried to cover up the damage by coloring over it with the Sharpie. So needless to say, my frustration is at an all-time high considering the deceptive people Ashley contracts their delivery out to. The technician came and put in a request for a replacement. So there were three days that I had to delay errands, move appointments, and take off work to make this right. We are finally done with this ordeal that started almost 2 weeks ago, as the replacement piece was satisfactorily delivered today. It is still bothersome to me that the manager never called me back or took the initiative to apologize on behalf of the poor delivery service and the inconvenience of having to put life on hold in order to wait for three service/delivery appointments. We just bought a new home and would have continued to shop at Ashley if not for this annoying, time-consuming experience. We will be taking our business elsewhere from now on.
David & Monalisa are a great team! Both we’re very knowledgeable and friendly since the minute we walked in. We purchased a mattress and they answered every question along the way and worked with our budget. Thank you both for everything!
We went to Ashley’s just to browse at the sofas. We were greeted with a warm welcome right away from Monalisa. Monalisa asked us what brought us in, we let her know we were looking for either a sectional or some small to average sized sofas. She let us know where in the store to look and if we had any questions or needed further assistance gave us her name and that she would be more than glad to help us. We appreciated the fact that she was not one bit pushy or sales driven. Once we browsed around and saw the different styles we approached Monalisa and had several questions that she answered with great expertise. Let me tell you, for being fairly new Monalisa knows a lot of great information. We ended up gathering info on three different sofas, she gave us details on prices, delivery, discounts, sizes, etc. We let Monalisa know we wanted to go home to think it over and that we would return within the next few days. Monalisa contacted me a couple days after our visit scheduling a time later in the day to help us. Monalisa patiently gave us some more time to finalize our choice and once we decided on our sofas she happily helped us with the purchase process. We wanted to thank Monalisa for going above and beyond in her customer service. Not only was she patient and very helpful but we greatly appreciated how we didn’t feel any pressure or rush throughout the process. We highly recommend if you visit Ashley’s ask for Monalisa, she made sure to get us the best deals possible while displaying a great and friendly personality. We couldn’t be happier with our experience. Thank you Monalisa! :)
The experience was great Derick was the gentleman helping us out was really patient and professional, and even made great decisions on what would work best for our living room! Highly recommend coming here to buy your furniture!
So I went into Ashley’s furniture store in Palm Desert, the gentleman Gabriel was very helpful in the beginning, but the following day when I notice I was paying way too much and felt sick to my stomach and wanted to cancel my order and get a refund they offered me an incentive to keep the sale, so I did, that’s where all goes downhill from there! I ordered my furniture and paid for it the beginning of the month did not get it to the end of the month And on top of that they canceled several times and got the order incomplete times ( even though I had them email me the invoice they could not even get that right! ) I was without furniture without beds for my children, when the furniture finally did come One of the headboards was cracked so we had to wait an additional six days for my bed it to be replaced worst service ever never again want to shop at Ashley furniture at any location they are quick to take your money but in no hurry to give you what you paid for or to fix any of the mistakes they have made!I would not recommend this chain store to anyone!
Juan has exceptional and efficient service! Super friendly and answered all our questions while being very patient. I would recommend him to any one who needs help finding furniture for a reasonable price. He’s the Juan and only rep I would go to! Ed was also very helpful and kind. Great staff.
Thank You Alexander you were very helpful never pushy and respectful of all my needs . I highly recommend asking for Alexander if your shopping Ashley in the desert he will not disappoint you .
Absolutely horrendous customer service. I called for info on a leather powered loveseat WITH ITEM number. While I called the store directly I was directed to their national call center where the rep was totally ignorant of my request and finally declared that "oh you called the Palm Desert store. " Da, yea. She transferred me; someone answered in less than the 10 minute call center holding time, and EVEN THEN the salesman couldn't answer my simple question and placed me, yet again, on hold. I hung up.
Excellent service! Janice Was very helpful! Great listener, really wanted us to get what we wanted with our specific needs. She helped us find what we were looking for. She was not pushy at all gave us our time when making a decision. Happy customers!
Becky was exceptional in helping us find the right mattress. She took time, she was extremely nice, and very Knowledgeable. We will be returning again for the rest of our furniture in the future.
Great furniture, friendly & helpful staff.
Mona lisa was very friendly and helpful! Great selection!
We buy our furniture here and I love their stuff and so far what we get had been the same as what was on the floor. I have been to other places where what is delivered is less quality than what we looked at. And the prices are reasonable. We have had great interaction with salesman David Abraham, I believe is his name. Nice guy, not pushy and listens to your needs. Not a slick kinda guy like some of them that stand around. A very real person working to make a living like the rest of us. The only reason the store gets four stars and not 5 is because when we made our selections, the management just was so slow in honoring discounts or adding in my store credit. After 2 hours, we just left and didn't buy anything. Now they would have lost the sale if David had not been so kind to us. He called us and apologized and we told him we would be back. And we did after a couple of weeks and he had still kept our order. But again, he gives it to management and one decides to take a break and the other gets on the phone "with a customer". And we wait for another hour. We watched all this and we are in customer service and we don't treat people like that. It was not busy at all. The other sales folks just were standing around looking at us. Made us feel uncomfortable, but David deserved the sale. Then it took forever for them to give me my store credit and I had to explain why I had a store credit. Jeez..really?? Finally we were able to finish and if we go back it will only be because of David. Good salesman, good prices, good product, bad management team.
Alexander was very professional and helped us find the right furniture for our new casita. Come see him for your furniture needs.
Had the absolute best experience in customer service from my saleswoman Monalisa S. I just went in looking to buy a bed but instead bought a beautiful bedroom set and I love it! She was so very pleasant and helpful. Thank you so much Monalisa!
Walking into the store i seen Monalisa welcome me into the store and even though i didn't get to purchase anything yet I'm still going back and making an appointment with Monalisa when i financially get more settle with my place for my son bed set. Thanks to Monalisa i found the perfect bed set and also called to check if I’m still instead in the bed set. People ask for Monalisa she is so kind, so patient and easy to talk to and walks you through the whole store and won’t stop until you leave happy and satisfied. Be back soon.
I was so happy with my costume service here at Ashley furniture in palm desert. Monalisa was polite, friendly and so very helpful we purchase a sectional sofa and thanks to Monalisa help and good judgment we left happy and our living room is completely and feels more at home. I will be referring all my family and friends because there is nothing like a home feeling complete and comfortable with my family.
Altho my husband and I didnt purchase anything this time. Monalisa coustomer service was awesome. She greeted us with a warm friendly smile and upbeat attitude. She is professional and courteous as well. We will be returning to her and referring family and friends to her as well. She has a great eye to fill our new home up with.!!
My husband and I are doing some home improvement projects and we were in the market for some new furniture. We stopped into Ashley's after he got off work and were immediately greeted by Derrick. We brought our teenage children with us and set them free in the store. Derrick was very patient with us as everyone had a different opinion, he was knowledgeable and helped our family decide on a couch, loveseat, recliner, a dining room table and an awesome coffee table. We left very pleased with our purchase and look forward to bringing it home. This is our second time purchasing from this location and they always take care of us. We will be back again to finish our project.
Incorrect order and constant marketing calls - I shopped one time at this store and ended up purchasing from another location closer to Los Angeles. They ended up delivering an incorrect item. They corrected this by redelivering the correct item. However, since then, I receive constant marketing calls from them. When they call, I request to be removed from their calling list, but they tell me that they do not have an option to remove anyone. This is a terrible customer experience as warrants a single star review.
If your out looking for a good deal this is the place. Our salesman Was Alexander and he was so helpful and patient. So excited for my items to arrive😊
Alexander Valenzuela was super helpful with us. He was calm, funny and knowledgeable with all products. I'm coming back to him for sure for any of our furniture needs. If you need anything furniture related come see him.
David was very helpful and patient when my mom and I were going around the store debating what we wanted and not wanted. He went above and beyond to get us a great deal at the end of the day! I highly recommend him as a great sales associate! Thank you David and Ashley’s furniture for my new living room furniture ! Will definitely return back for more home furniture in the future!
We had a good experience shopping at Ashley Palm Desert. Thank you Mr Bill Wilder for your help. Highly recommend Mr Bill Wilder👍
We had a good experience shopping at Ashley Palm Desert. Thank you Mr Bill for your help. Highly recommend Mr Bill Wilder👍
Alexander was an excellent help today. He got me a couch for way cheaper then expected and it had the coffee table and side tables we needed . Perfect steal! Thanks guys!
Been all over town looking for a recliner and Alexander gave exceptional customer service. Can’t wait for my chair to arrive🤗
Came in to Ashely’s furniture overwhelmed Having to furnishing our brand new home and Alexander Valenzela was so helpful and honest with us! Came in with a style in mind and ended up loving what he recommended, even recommending accent pieces to match the sectional. I was hesitant coming in knowing how other store salesman work with being behind you throughout the store. He introduced himself, gave us time and came to us to see what we found/liked and what was our version. I’m very happy with what we found with our first purchase at Ashley’s. So if your looking for furniture or home pieces come in and ask for him, promise you will be satisfied!
We had a great experience!!! Lovely people to deal with. Our sales rep was Alexander Valenzuela and he gave us the best deal possible . Would highly recommend.
I must say if you go to the Palm Dessert store it is worth the drive to see aka Mrs. Mona Lisa is sales. I never write reviews and I had the best professional experience and relaxing purchase of a sofa I really wanted. Mona took the time to help me make a decision on a sofa I will cherish for life, with her it was a no pressure sale. She knew what to show me after I told her what I was looking for. And most of all she help me get that price we all want to pay. . . half off. Overall my experience was excellent thanks to Mona Lisa and the Ashley family there.
Shopping for furniture is not as overwhelming with the amazing Alexander Valenzuela!! Thanks for all of your assistance!!
(Translated by Google) My seller was Alexander treated me very well I recommend him is very good seller thank you for everything (Original) Mi vendedor fue Alexander me trato muy bien lo recomiendo es muy buen vendedor gracias por todo
Thank you Derick Calderon for your patience and amazing deals will be recomending to friends & family
Alexander was very informative, warm and professional. He didn’t hover and wasn’t pushy. I will definitely recommend my friends and family to him.
Excellent customer service! Attentive representative without being overbearing and annoying.
This review is for the pricing(bait & switch) policy only. Currently the store is promoting a 50% off sale on EVERYTHING in the store. There is a large poster hanging next to the front door. I found a chair with a large red price sticker of $399 on it. I assumed it would be 50% off. WRONG! The discount is off the suggested retail price which is also on the tag in very small print. That number was $699. Does Ashley think we are stupid? I have purchased furniture at this store. I have no complaints on the quality and the prices I paid, but this to me is a scam regarding this current sale pricing.
Sales staff was great found a great livingroom set and got a great deal! We love Ashley Home Store.
David P was very helpful. Made our experience a memorable one. We sure will be back due to their great customer service.
Great quality service huge saving highly recommend David Abrams
The staff was really friendly they helped us with better deals. I recommend coming here because the prices were decent. Are salesmen Juan was nice and helpful.
Monalisa was very helpful and they price matched online so we got the best possible price! Thank you!
During my visit my sales associate David P. was very helpful and the staff was friendly New couches coming my way !
Alexander Valenzuela did an amazing job! Helped us out with all our questions and concerns! Very professional! Highly recommend him!
Alexander was very helpful and gave us many options to make sure our living room set was perfect
David was great! He made our shopping experience easy and fun! I will definitely be coming back and asking for David
Helpful service from Derick today looking for a chair to match my living room! Got a great deal too during the 50% off sale!
Alexander Valenzuela is hands down the best sales person I’ve ever dealt with. He knew everything we wanted and what to look for. He was super genuine, which is something I’m not used to. And because of how great he was we actually bought way more than we anticipated! Being pregnant I get easily annoyed and he was just the sweetest. Thank you so much! Because of him when we move into our new home I will definitely be back to buy more!
Thank you very much to derick Calderon for the amazing deals will for sure recommend
As I walked into Ashley, Derick greated me instantly. I walked around whole store looking for just bedroom set and he was so patient, nice and such a great sales person. I have worked in customer service for 15 years and I was so happy! After 2 hrs I have gotten a great bedroom set and mattress ! Went from just buying a queen headboard I ended up getting an. Whole king bedroom set with mattresses! Thank you derick thank you Ashley’s furniture! 💕
Disheartening 😔
Gabriel at the Palm Desert location was amazing to work with! No pressure and only had solutions to my concerns. Overall great experience.
Gabriel was super awesome and took care of all of our needs.. he wasn’t pushy and listened to what we needed.. me and my husband are now proud owners of a beautiful new furniture set. Thank you for everything
Becky (sales lady) was so wonderful! I am very picky and wasn’t trying to spend a whole lot. She was very patient with me and gave me so many different options. Totally nailed what I was looking for. Definitely ask for Becky If your in the need of anything new for your home. Plus they had some amazing summer sales going on right now! Manager Bryan was also very nice and helpful. Thanks guys can’t wait for my stuff to come in.
I came in during the holiday sale, I was greeted by Monalisa she was so friendly, she let me know she was new to Ashely family, but she was very professional and looked very natural, she was very helpful, show showed me what I wanted to see and did not try to upsale me, I will be back for me bed set soon yaaay thank you Monalisa.
(Translated by Google) Juan Rojo, is an excellent seller, explains everything with details, we made a very good purchase, Thanks! (Original) Juan Rojo, es un excelente vendedor, explica todo con detalles, hicimos muy buena compra, Gracias!!
Juan Rojo in Palm Desert did a great job helping us. As soon as we walked throught the door he was very friendly. I was not planning on buying anything but I ended up purchasing the matress that I had been looking for. For a great deal!! Thanks again Juan Rojo.
Juan Rojo was great in helping us get our new living room. He was great
I love this store, always clean, and My only salesperson is always Maria, she’s very patient, friendly and very professional, never pushy, ❤️ That’s the feeling you want to experience as a costumer.
Shout out to Derick Calderon for the amazing discounts, go see him for your furniture needs
Alexander was great to work with. He was very nice and it was a quick process picking out our bedroom set. He wasn’t pushy and he answered all of our questions.
Palm Desert Ashley furniture has a large variety of furniture to choose from. It was very clean and Derick was very attentive and made sure to follow up with me if I had any questions. I returned and he assisted me on a purchase with amazing prices!! Thank you Ashley Furniture of Palm Desert & Derick!
First off I must say walking into Ashley’s Palm Desert is such a pleasure.. Andy Garcia has always been our go to salesman, I cannot say enough about the kind of customer service he provides. Very honest, thorough, professional, definitely knows his stuff no matter what my questions are. Andy and Bryan went out of their way to help myself and my husband get the best deal possible. I can promise one thing with this type of professionalism and treatment I will never shop at any other furniture store again.
We had the BEST sales associate Becky to help my family and I with all our new furniture for our new place. She was very patient and also really helpful in our decision making. Most definitely will give her a 5 out of 5 star rating. I cannot wait to go in and buy some more pieces for around the house. I will ask for no one else but Becky. She’s great!
Although the ad was false the saleswoman, Monalisa, was very nice and respectful of our particular needs. If it wasn't for the sincerity we felt from her we would have gone elsewhere. When you give out flyers that state " everything in the entire store" is 50% off, no fine print, and then the customer says ok I want this $4,000.00 bed and you say " oh, except for that which you want". That is false advertising at its best, or worst, depending on which side of the deal you're on.
Stephen Bennett is an awesome sales rep...we will ask for him every time we shop at Ashley! We absolutely love our TV stand with the fireplace insert that Stephen picked out for us!
Visited here on the 4th of July and received excellent service by salesman Derick, also dealt with a great Manager by name of ED. Will come back for sure.
Great store and amazing customer service!!
Best customer service in my opinion, Becky was very sweet and extremely helpful. Great experience!
(Translated by Google) Thanks to Derick Calderón for his help (Original) Gracias a Derick Calderón por su ayuda
Came in with my mom to come furniture shopping and was greeted by such a warm and inviting individual. David helped us out with everything we were looking for and worked with our price range as well. So incredibly pleased with the service at Ashley's and David was so much fun to work with. Go in and ask for him!
I had the best experience Today 😊 Becky was awesome everytime I got to buy something she is on top of it. Thank you so much !!! Thank you Brian you are a great Manager 😊 Dagmar Foyt
I was very pleased with the associate that helped us. Monalisa Sauceda thanks for everything and your time for helping us find exactly what we needed.
Monalisa had great customer service she answered every question i asked. People like her will make ashley homestore grow and gain alot of business because of people like her self
We worked with Steve Bennett in the Palm Desert Store. He helped us find everything we needed. He went out of his way to help us. Great experience!
Excellent customer service!! Alexander Valenzuela was very helpful in every aspect. Would recommend to friends and family to purchase furniture here.
Maria is an amazing salesperson!!! She showed me so many options for my dinning room table. She was patient and not pushy which is hard to find about people in sales. I really liked the dinnerware sets she showed me but I really needed a big dinning room set for family dinners. She got got me the best deal for my dinning set an the finance options really help. In the future I will be needing a living room set so I will definitely be back to see Maria an the deals available.
The lady was very patient and very helpful and respectful she really helped us a lot made my shopping way easy
I really enjoyed going to the Palm Desert store you had a variety of furniture to choose from and your sales guy Alexander Valenzuela was very nice and helpful. He was patient even knowing that i was there just for an estimate i will definitely coming to get my furniture there pretty soon great customer service. Thank you
Maria was very helpful and patient with purchase of our new bed. I would definitely come back just for the service alone.
Great service from Becky at Ashley’s Furniture in Palm Desert! She was very helpful.
If I could do zero stars I would. They have the worst customer service ever !! Ordered a living room set then on delivery day they only delivered the sofa and loveseat. The coffee and end tables were on back order. They kept giving us different dates of the re delivery. I would call and try to talk to someone and it was nearly impossible. They ignored emails. Horrible service!!! We ended up asking for our money back. Who knows how long that will take !
I wish I could give this place a 0 star By far the worst place to get any furniture the quality is so cheap and breaks easy I’m so disappointed with this company the customer service is just as disappointing
MonaLisa was great! Not pushy, just helpful.
My husband and I had a wonderful shopping experience while looking for our new bedroom set. We want to recognize Ed and David Parkerson for their extraordinary assistance. They were both patient and provided thorough answers to all of our questions. Thank you both for your professionalism and knowledge of furniture sales.
really happy with my purchase juan the salesperson and ed the manager did a great job helping me out in all my needs I highly recommend ashley as my number 1 option for purchase, they really go above and beyond to help you out. Really satisfied.
I really enjoyed going to your store you had a variety of furniture to choose from and your sales guy David Abrams was very nice and helpful. He was patient with us and just gave us great customer service. Thank you
I love my new sofas, they are very comfortable and they look beautiful in my living room. Thank you Jason for helping me select the right pieces and your Manager Ed Flores for making it possible. I’ll be back for additional pieces to compliment my sofas.
Janeth Magaña helped me with my purchase, my husband and I are really happy with our new living room set!
My husband and I are really happy with our purchase great customer service! Thank you Janeth Magaña for your help!!
Second time we have done business with Ashley. We were able to find exactly what we wanted. Salesperson was knowledgeable friendly and tireless. The pricing is fair and the product quality keeps increasing. Delivery was exceptional. Professional and courteous. Seriously couldn't have asked for a better experience. Our salesperson was Charlene and she was perfect.
Was a great experience. I got exactly what I wanted. Thank you for making it affordable.
Becky referred Maria to help us with your purchase today. Maria was very very helpful and because of her we got the best deal we can get. From a $2,150 bedroom set, we ended up buying the manager’s sale which was $800. She took the time to show us other deals at the store, and helped us throughout the whole process. She went above and beyond. We will definitely come back her for our future purchases.
Very Disappointed, ordered and paid cash for a loveseat recliner they delivered a double wide recliner. Sales person wrote wrong sky they wouldn't make it right.
Went into look at recliners but didn't find anything worth buying. Lots of sales people.
Got so much of my furniture from here over the last couple of years, Great Package Deals Wonderful Staff very Helpful
Amazing Experience!! Have not made any significant furniture purchases for many years and this place has tons of product in house to see, touch and sit on to feel comfortable with your choice. Pmus, when these folks help you to make a package deal, don't be shy, you just may be blown away at how awesome a deal that can still be made when speaking to a Manager, Regional Manager with decision making authority. Can't hurt to ask! Thank you for the wonderful service and amazing pricing.✌
Moving in the new city was great and looking for a new sets of furniture was a bit hassle. Good thing that this store near in our area was great and has high quality of furniture's. I got the very nice set of dining tables and sofa at reasonable price. Staff were helpful and kind. Great shop.
Shopping here is so easy. Employees are so helpful and patient. One on one attention. Huge selection. Great prices ! Price matching to online sales!
We purchased a sectional and dining room table and chairs. the furniture just delivered, the kitchen table guide broke while trying to store the middle leaf. I would not recommend the brand. The people at the store were professional and courteous. As you warned by others, there is no return. DO not sign the document for delivery until you make sure nothing is damaged.
Beautiful store, the prices are all fair even without their amazing discounts. Could not be any happier with my purchase. David was my sales associate he was very patient and worked hard to get me the best deal.
Julio Olmedo helped us get everything we needed today for my clients new home.
Went to store with my husband while furniture shopping. We received a advertising an amazing deal. Funny that I walk in my husband and immediately get attention verses going in as a single mom who was ignored years ago. Anyways we found some couches of interest but instantly realized there was a 40% markup on prices and a lot of red tape. The had so many different price break downs that our associate had to get clarification from 3 different people. We left to find a more honest and ethical business to work with.
Very good selection of furniture. Customer service is good.
They will work with you. Anna was very helpful.
Our salesman Gabriel was very knowledgeable about the furniture we looked at, he was not at all pushy like a lot of furniture stores we have been to. He is an assist to Ashley HomeStore which is in Palm Desert I recommend him highly if you go to Ashley be sure and ask for Gabriel , You will not be disappointed.!!!!!!!!!!!
They have great staff and great service and good deals, they help you wherever your needs are. I do recommend.
Love this place. Things are a bit pricey though. Might consider actually buying my furniture from here if it wasn't so overpriced
I hate this place with an absolute passion.
So on Sunday i order a dining table with 6 chair and the server, the person that helped me told me they only had four chairs available and they will be delivered with the table and the server by April 16th and that they will have to order the other two from the warehouse and they will be delivered to me on May 16th i accepted, so i got the table and server delivered but no chairs at all i wasn’t home because i was working and my brother-in-law received the stuff and i told him to ask them about the chairs and the delivery guys told me nobody told them anything about chairs. I call the store and the lady that helped me told me that the guy that helped me wrote on the sister to get all the chairs on May 16th which he didn’t mention that, anyway long story short the table was broken, they exchanged it but the other one was damage as well, after calling and going to the store i got the chairs on April 19th, chairs are defective now i’m waiting for them to call me and confirm an appointment with a technician to go inspect the table and chairs. First time buying here and so far it has been hell. Worst experience ever
So far So Good..Monica has been very helpful...
Felix was very Professional And explained everything will return in the future
Steve was awesome. He was around enough to answer all of our questions but not so much where we felt pressure. We really appreciated that. Once we were ready, he made sure we understood everything and got us out quickly and confidently. Thanks Stephen Bannett!
Best customer service!! Great prices
Vwry friendly and helpful.
They were very helpful in finding me an option that would work for me on a short notice. They priced several options and gave me measurements of the furniture. Great customer service!
excellent customer service by charlene and manager. She did a great job helping us with our needs. We got great prices, I had seen some discounts online and they matched the prices for us. Definitely the place for furniture lots of variety on everything.
How to put one star and they don't even deserve that just want to help you guys out please do not buy furniture from here we bought two couches and like a living room set and we totally got ripped off and then again we actually ordered a bed and a $1,500 dining room set and the dining room set was warped and they brought the wrong one we had actually get it took him back three times and I'll post a picture of what happened to the couch within the first week I started ripping so please just avoid this place altogether people I don't want you guys have the headaches I did and also the table legs broke so I had to rig them
I went to Ashley Furniture with my Boyfriend to look for our kids furniture. Bryan was very helpful and knowledgeable about their products. Bryan made our day with his patience and understanding of what we needed. I highly recommend this store to everyone. Guest service was outstanding.
Beautiful furniture at unbeatable prices! Definitely stop by and take a look at their showroom. Ask for Felix he’ll take care of you.
Bryan Richards was our furniture specialist. He was very professional and experienced. He knew exactly what look my wife and I were going for and which colors and styles would go best with our home. All of the other employees we came in contact with were very courteous and welcoming. I would recommend this store to anyone in the Coachella Valley or surrounding areas who are looking for quality furniture, great service and quick delivery/set up.
I recently just moved into the regent in palm desert and didn't have a couch or table.... after a loooong search i finally got connected with my buddy Andy Garcia over at Ashley furniture!! Please please!! Give them a call or give them a visit! Make sure you ask for Andy he will take care of you no doubt!! Very professional and has tons of experience!! Happy shopping!!
Marie was so professional and knowledgeable
I had a bad experience but decided to return to Ashley and my sales person was Ken. He was very knowledgeable and asked prevalent questions. In my opinion this job seems to be below his pay grade. He was very informative about the deals being offered and I liked the credit program as I normally do this at Sears buying appliances. Ken is head and shoulders above regular sales people and I would gladly recommend him to anyone shopping at Ashley. Someone who truly cares and has the honesty and integrity to hand me his phone number if I had ANY questions WOW! Thank you Ken.
I was just there to get new furniture for my new apartment and the sale was so smooth and easy. I really appreciate the help I got from the sales associate Ramon Higuera. He seemed very interested in what I wanted, and helped me get everything I needed. Super helpful and friendly.
Mariela was super helpful and showed exactly what I was looking for. We found exactly what we wanted in our price range.
Muy profesional el servicio de los vendedores!
Great Customer Service and best price in the desert!
Never expect to get your furniture delivered all at once! Took months to get my full bedroom set delivered, they would deliver the headboard one month, months later one night stand would come, couple months after the other night stand ect. For my dinning room table the delivery people broke the table as they were putting it together. . . I could not keep count of how many times I confirmed my contact information and they always had it wrong! Which would make delivery confirmation a nightmare.
I will only buy my furniture from Ashleys furniture.
Awesome salesman David Abrahms. He helped me out and got me a great deal. I purchased alot of furniture and the savings were amazing. The managers were very helpful. Definitely would recommend hitting this place up again. Thanks for my mirror David. It looks great in my new home.
Excellent store to shop for furniture. Our salesman Andy Garcia was very helpful and we lucked out by catching the last day of the sale and got 50% off of our purchase. Having dinning room table and chairs and rug delivered in 2 weeks. So far so good .
Just purchased a sectional, in tables, sofa table and dinning room set. Julio was our salesman. He was amazing he answered all our questions, very patient with us, not pushy at all. Our furniture was delivered on time not damages no mix ups...very happy with our purchase, will definite be back...Ask for Julio...great person to work with very knowledgable.
We purchased a sofa bed at Ashley and the process was pleasant and seamless. The salesman was very efficient and not over imposing. Delivery was on time and the sofa was in perfect condition. They have a nice selection and quality at good prices.
Update: Extremely poor customer service at Ashley Furniture/Ashley HomeStore. We feel completely ripped-off! Stay clear of deceptive salesman Hector Guillen. Don't count on ineffective store manager Bryan Richards to assist with anything because he is really just a joke. And I'm convinced that corporate manager "John Santos" is a phony name, because he never returned any of our many calls. We will NEVER buy from them again and we will ALWAYS advise people to stay away from Ashley Furniture in Palm Desert. Read all of the reviews here on yelp. I even advise reading Steph V's review, dated 9/13/2017.
WAY OVER PRICED... LOW QUALITY
Worst customer service ever! Purchase was a disaster on all levels.
Absolutely the worst customer service ever! The furniture we ordered as an anniversary gift to each other for our bedroom was delivered damaged and was different than what was promised. They refused to take the furniture back even though it was broken. The headboard wouldn't fit into the side rails. So the headboard has been leaning against the wall since September. The nightstands were supposed to have USB ports and didn't. The mattress we ordered was so much firmer than it was in the store. The storage bed couldn't be used because the adjustable platform made the bed so high I could barely get into bed. I am 5'7"! It was above my belly button once it was al out together. The worst part was the salesman wound call us back. The store manager said the furniture is sold As Is! Well we called our credit card company and they honored our refund. Then Ashley sent us a nasty gram that we owed them the money again. Their plan is to turn us in to the credit agency. I am currently on the phone with corporate to try to talk to the store managers boss, I have been on hold for over 20 min so far! This all took place at the Rohnert park, ca home store
I came in looking for a sofa and was so turned off by Becky hovering over my husband and I, following us around the store, we left. This is not good customer services at all. I understand the importance of tenacity and selling, but this was borderline stalking. We left the store and will never return.
Although very friendly the store has a very clingy staff that follows you everywhere in the store and literally creeps up on you and therefore you feel like you are being watched constantly. Annoying and takes away from the pleasure and fun of shopping. The furniture is expensive and sales very confusing but also misleading oftentimes. Not much originality in style and overall merchandise is deprived of originality. Other stores like MOR furniture do a better job.
We had a wonderful furniture shopping experience thanks to David Abrams. If he ever asks you for 5 min of your time and you are actually there to shop for furniture, do it and you will not regret it! He's a people person and will definitely listen to you. You can be honest and tell him what you are interested in, and he will not beat it around the bush or convince you into buying something outside of your price range. What he will tell you is the quality of a piece and show you other pieces at different price points and leave it to you to decide its worth to you. If you are reallllly interested in buying multiple pieces, he will work his magic--and I mean WORK! So good, that you might ask someone to slap you because you think it's all a dream. We came in on a Wednesday night and he did not rush our time at all, even though we had stayed past closing time. If you would like to work with someone who isn't so uptight and pushy but can definitely help you what you're looking for, David is the man. We will return to this location for more furniture as long as David is there!
Just ok
Stay away from this store and this corporation Emailing corporate and customer service doesn't help they never respond. Absolute worst First time ever purchasing from Ashley Furniture store and last I purchased Maysville counter height table set on 12/21/18 it was delivered on 12/29/18.After it was set up I noticed that the table top was already peeling. Chairs are uneven. So I'm thinking this set was brought from the bottom of the warehouse barrel. I immediately contacted Ashley customer care sent pictures and they replied I was eligible for an exchange, ok but now what? Not hearing from them , I called again on 1/3/19. Lady said oh yes order is just now going through but we won't be able to deliver til January 24, 2019. Now I'm waiting another month! On 1/12/19 I get a voicemail from a Serena staying she was calling to discuss my upcoming delivery. Call her back same day, she says "Oh ok can I call you back?"When she hung up I believe her intentions was to never call me back. On 1/20/19 I called her back didn't get her on the line but I talked to a TamaRay (if I'm pronouncing it right) who told me my set would be delivered on 1/24/19. 1/23/2019 Received a Voicemail from Rudy stating they checked the table set and it was damaged so now I have to wait Feb 14, 2019 for my set. A set that mind you is paid for but so far its not worth the price I paid nor do I have. I asked Rudy what can Ashley do abut my inconvenience, he said to call the Store. Now I smell a run around coming and after reading all the bad reviews with the Colton location I know that will be a waste of time and energy. Ashley won't stand behind their commitment to their products. I received my table today. But because it's from Ashley's I don't even want it now after waiting two months and I will never ever never EVER! step foot in one again. And I'll make sure I tell EVERYONE I know to never shop here
BEWARE. The Ashley Furniture store in Palm Desert does not let you return ANYTHING, EVER. We didn't know this when we bought a bed/headboard/bench and a mattress. The somewhat deceitful saleman Hector Guillen told us a half dozen times "you have three days, you have three days, you have three days" to return the mattress. (The mattress was our main concern. ) He never told us that we cannot return anything, ever. They are just typical salesmen. Spoke a couple of times with the manager Bryan Richards, and am still waiting a call-back from his supervisor John Santos. (Probably won't hear from him). You can only cancel an order before its delivered. The "three days" Hector was referring to was towards damaged furniture only, and then that requires a technician to come out and approve it. We made a mistake and are now stuck with a mattress that is not to our liking. We want others to be aware, too. Very poor customer service at Ashley Furniture! There are other furniture stores out there with way better sales staff. We've learned now, too.
Great deal on love seat! Andy was very helpful.
Nice furnishings
Really bad customer service i went in and never got help from anyone
Furniture is lovely sales people are great but after purchase their delivery and corporate customer service falls apart. Completely make you feel like your concerns (which they ask you for) in followup calls fall on deaf ears. Will never purchase from them again.
It might've been a better experience if I had a salesperson that knew what the hell they were talking about. I'm looking for a $6000 mattress & the guy's determined to sell me pillows & doesn't know how the adjustable base works so I can't try out the mattress I'm interested in. I'm outta here.
I hate thos place not only did they send me the wrong size bed but they fucked up my shit. I called several times but management did not take my calls I called corporate and of course they could not help me either. Is there not a place I can call to get my issues resolved? I will never return and I will never recommend this place ever!!!!
To much everywhere.
We have been Ashley Furniture return customers since moving to the Coachella valley many many years ago. We seem to always find what we are looking for at Ashley. We are now passing on our experiences with family members. We are still pleased and enjoy our furnishings. I also would like to express our gratitude to our sales consultant Mr. Jose Pinela. Thank you for your patience, your ideas, knowledge, calculating numerous prices, giving us time to look and decide what we wanted, making sure we took our time, seeing to our comfort and for negotiating the best possible price. We definitely left the store pleased and satisfied. This is why we are return customers. Again, thank you Ashley!!
I went into the Palm Desert store looking for a couple pieces of furniture and was greated by a sales man by the name of Isi. I told him what I was looking for and he help me with plenty of different choices. Isi is very knowledgeable and more than helpful. He definitely made my buying experience a great one!
YOUR SALE AGENTS ARE VERY ACCOMMODATING AND CUSTOMER FRIENDLY
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
