Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Palm Desert, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
The Ashley Store in Palm Desert, CA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
I recently had the pleasure of working with Peter at Ashley’s Furniture, and I must say, his service was exceptional. From the moment I walked in, Peter greeted me with a warm smile and genuine enthusiasm to help. His friendly demeanor immediately put me at ease, making the shopping experience enjoyable. Peter’s knowledge about the products was impressive. He patiently answered all my questions and provided detailed information about each piece of furniture I was interested in. His expertise helped me make informed decisions that suited my needs perfectly. What stood out the most was Peter’s dedication to customer satisfaction. He took the time to understand my preferences and budget constraints, ensuring that I found exactly what I was looking for. His professional yet personable approach made me feel valued as a customer. Overall, I cannot recommend Peter highly enough. His exemplary customer service, combined with his extensive product knowledge and genuine kindness, made my visit to Ashley’s Furniture a delightful one. If you’re looking for a furniture shopping experience that’s not only productive but also enjoyable, ask for Peter. You won’t be disappointed!
Peter was amazing! We just got a new home and had to buy a bunch of stuff and he was so helpful with picking stuff out. Very knowledgeable and wasn’t worried about spending enough time with us to get everything we needed. He had all the information and helped us troubleshoot concerns about the details. The best part was that he’s not too “salesy “ and was more concerned about us getting the right stuff rather than getting us to buy more expensive items. Really cool items and not nearly as expensive as we anticipated overall. Great experience here and happy we came to this place. Thanks Peter! You’re the best!
Ashley furniture sells a warranty protection plan for their furniture from Protectall. While that maybe great for them to get those sales they are fully aware that protectall will deny most, if not all claims put forth. We went into the store to inquire about our protection plan and the customer service rep told us what we needed to do but also informed us that they probably would deny the claims. Why sell something they know full well can not be utilized! And of course when you try to get the cost of the protection plan refunded Protectall will not refund that either and thats who you have to request the refund from. So basically you are out all that money too. Do not let Ashley furniture convince you to purchase this plan, it's a waste of money.
Peter is extremely helpful, awesome and walked me through the whole process.
Just had a fabulous experience at the Palm Desert location Wow ! Becky was oh so helpful , could not have done what she did by myself !!! Very professional, thorough , and knowledgeable I’m sure the whole team is like that but all I can say is Becky was top notch for us today Thank you Becky!!! Great prices as well as beautiful quality furniture 👏🏻
Great management and sales team! The showroom has many beautiful furniture selections and the delivery time is so convenient and fast.
Peter was a wonderful help and helped me choose a lot of furniture for a new house.
Shout out to Ashley furniture, especially to Peter who did an amazing job helping us out with choosing our furniture. He was very helpful, patient and his listening skills were on point. He Went based on our needs. Very good customer service and Peter new his stuff. If you need someone attentive, ask For Peter. Once again thank you.
The person who sold me the furniture was very knowledgeable and very helpful
I choose the furniture I wanted and was assisted by Kirk. He was helpful and would use him again.
Once a purchase is made customer cannot return items within 10 days
Best service. Done in 1/2.hr. Out the door. Henry did great job. 👍
The sales person was very nice, informative and knowledgeable in regards to her products.
Bought my first bed here didnt feel pressured, great sale
I have gotten a few things from her and the customer service in store has always been great. However this last time it was exceptional. We had an issue with the service process and I went to the store with it. The GM helped sort it out and instead of regretting my families investment in our home we will remain Ashley customers. Unfortunately after this review everything went to poop. Unclear communication from Carmen. Who says oh I tried to follow up and then when asked did you leave a vm says oh well no but I scheduled XYZ without talking to you. This was after I confirmed 3 different ways my appt just to be called an hour later a call I missed by someone named Tiffany who needed to reconfirm everything for my delivery to come the next day. I've missed 3 days of work to sit around waiting for service techs one who clearly hates their job or just that bad at it and it's always reschedule. When it came time to just replace it it was that reschedule without a text or an email nothing. Just did it after multiple confirmations the day before. The kicker GM said I'll personally deliver it if they can get it here and then nothing. I get there are processes to things but this was just a nonsense experience and I now had to go to the attorney general to get them involved 🤦
Great experience with Peter! He is very knowledgeable about all the mattresses and with all furniture. Go see him.
I’m so impressed with this wonderful store. I walked in there desperate for a comfortable chair, as I just recently had knee replacement surgery. Becky was wonderful! She kept telling me there was one recliner that I needed to try as it propels you out of the chair so it’s easy to get up from this chair. She was absolutely 💯 correct; it was the most comfortable and perfect chair for me. She helped to get it to me very quickly. Next, I was informed of the delivery and they tell you how many stops away they are. The men who delivered the chair checked everything out and helped us with our questions. They were excellent help to us. Further, within about 20 minutes, I received a kind call from Ashley store to ask if all was well with my purchase. This is the best customer service ever. I would recommend this store highly and I would ask for Becky. She made the whole experience absolutely amazing. The recliner is beautiful and works great. I’m so happy in this forever chair. Please stop by; all of their furniture is gorgeous. I will never buy furniture anywhere else. They have it all!
Felix was so helpful with my purchase of a mattress. Knowledgeable and able to answer any questions and guide me. Friendly too!
A great experience shopping for what I needed. Would definitely shop here again🤙🏽
Went in looking for specific sectional, found it, loved it, bought it
We were interested in a new mattress as well as a new traditional wood frame bed to match our existing bedroom furniture. Having done prior research on mattresses, we've decided to purchase a split Cal King adjustable Tempur-Pedic mattress to accommodate both of our different sleeping needs. The traditional wood frame bed, which we've seen online was optimal as well. Kirk, our sales person was wonderful. We very much appreciated his knowledge and expertise, guiding us in the right direction to complete our purchase. We can't wait to receive our new "dreamy treasure". Thank you so much.
Henry at Ashley Homestore, Palm Desert provided excellent service . He was very knowledgeable pertaining to inventory.
Becky at Palm Desert store was amazing.. She was able to get the mattress zi purchased delivered to my home next day instead of the date scheduled..Many Thanks..
Purchased a night stand which I had to assemble. Missing correct part. After asking for part 6 times Ashley sent the wrong part 6 times. After 4 months I still don’t have a nightstand.
Great as usual. We buy all our furniture there and have NEVER had a issue with quality or delivery. Our salesman James was awesome to do business with! Thanks James..
Horrible customer service and did a horrible job rectifying an issue that they created. Delivery was slated for a specific day, got a text confirmation that the delivery will be here a week after the agreed date. Tried to ask the store to help further and the person on the phone denied that we ever agreed on the original date.
My husband and I came into the store to look for a bed frame. Peter was super easy going and very friendly! He had a lot of patience with us walking us through what would be in our price range. We needed up purchasing something that would be a longer term investment for us and better for our sleep. I appreciate his full help and support with what would accommodate our lifestyle and our what would be our moneys worth for a long term life goal. Thank you Peter!
Came in looking for a desk and walked out with said desk and a mattress frame.peter who helped me and my wife was so patient and listened to what we wanted in mattress. He's a good salesman cause all I wanted was metal bed frame for a hundred. But convinced me with the comfort test and I was sold.now I'm getting the best sleep now. He convinced me to invest in my health.thank you peter for your help
Abby was fantastic! Very professional and attentive. Got our couch!! In and out within30 min. Thanks Abby!
Peter helped me from the moment I walked in the door. I had a dresser picked out from on-line. Peter asked me a few simple questions and we determined that the dresser I picked out would not fit my needs in our primary bedroom. He showed me another dresser which I loved. I was in and out in 15 minutes. Thank you, Peter!! Here included is a picture of the dresser I purchased.
Went in on Sunday to buy a mattress i saw on Ashley web site . Sales person was very uninformed about mattresses. Brings in his manager , that tells , its only on line & walked away . I asked for a store manager , after repeating myself to what i am looking for , the manager was as uninformed as the sales person . No one was able to help me with a mattress . I called customer service to be told , all Ashley stores r independent owned & couldn't answer me about the web site advertising
Felix Valladolid was SO helpful! We went into the store Friday evening, asked some questions, but didn't purchase. I tried ordering the next day on-line, but there were some glitches. I called Felix, and he remembered us and what we were interested in. He took care of the order on his end, was VERY patient with me, and confirmed that everything went through properly.
Nate was very kind and experienced. He helped us find the perfect dinning table set. Thank you Nate.
Good prices and good service. Delivery prices are very low.
Brenda provided my mom and I exceptional service. She was patient with my mom and didn’t pressure us to purchase. We didn’t buy on initial visit but went back a week later and purchased couch. Highly recommend.
We purchased a recliner with the assistance of Henry Clark! This was a surprise for my husband’s 50th birthday! Henry helped answer our questions as well and help us through the process. We are excited to surprise my husband with such a comfortable and oversized motorized recliner! One of the best features is that it is easy to clean because the fabric is durable. Thank you Ashley furniture and Henry for your amazing service!
Kirk was very helpful in my purchases!! Great experience!
Peter and his team came in clutch as we were stuck in a bind for some furniture. Professional proactive and accurate. Looking forward to working with him again.
It’s been a pleasure dealing with Henry he is a real man ! 5 start customer service
Had a great experience at Ashleys. Kirk was very helpful and informative and helped us buy our bedroom, living room and dining table. Very attentive and kind. Thank you
My husband and I had the pleasure of being assisted by Nate; he was so patient and gave great recommendations 11/10 experience ☺️
Thank you so much for all the awesome information about the new Tempurpedics. Looking forward to getting our new bed and adjustable base.
Henry was awesome!! Great friendly service.
Excellent service. Peter was very professional and made it easy to buy what we needed. Jack McGee
Me and my husband went shopping for a couch. We walked in and we are immediately greeted by Jonathan who was very nice and helpful. We ended up looking around for a little while found the couch and we wanted. We went back to Jonathan and let him know that we found a couch we wanted. Jonathan then informed us that some pieces weren’t in and that he was going to see if he could do multi delivery so we get part of the couch and then part of it later. That he got our payment info info that stuff got us all checked out, even though it was super complicated and difficult but everyone helped out and we ended up getting through and we bought our couch for our new house. Everyone was wonderful and pleasant.
I love this store and all the furniture I ever bought I still own and looks fantastic still. The salesperson KIRK BAMBUSCH helped me the other day and was so patient with me and gave me all the details I needed to make the best decision for my next bed. He is very sweet and got me in and out. Ask for the salesperson KIRK BAMBUSCH he is great! 🩵💎💍
Ed Flores and Peter did great job on help us to choose what we needed Thank you
Henry was awesome such a great helper
Amazing customer service, Becky and Jessica were so friendly and helpful
Kirk. Great job!! Nice. Helpful.
Kirk was very helpful and knowledgeable about the sofa and mattress I was looking for. Thank you
Associate Becky was knowledgeable, helpful and friendly. I was satisfied with the entire process of purchasing my new mattress.
Warmly greeted by Juan, we were welcomed by Juan saying he was the "only Juan" in the store. Wonderful intro. We were shopping for mattresses and shown to their mattress gallery. As we shopped Juan would check on us and answered every question we needed. Very courteous, friendly and knew the inventory, We did purchase a mattress, scheduled a delivery which was flawless. Great experience with Ashley. Thank you Juan
I was working with Kirk, looking for a new mattress and it went well found what I was looking for.
Abbie M. was very professional and very friendly. Excellent service! Thank you!!!
James was one of the sales person that helped me out on finding a sofa for me and of course I did he is amazing and very considerate when I had a budget set for what I was looking for great service and good prices will buy again from Ashely Store. Here it is today was my delivery day and they came within the time frame well exactly with in the hour started they are fast even when they started to unload the sofa I’m impressed by them not even 10 minutes the sofa came in perfect Condition; No Tears, no scratch, no scrapes, no chips, no Damage great quality in fabric and wood, support . thank you Ashley store. And you have great delivery service and services in store and out.
We bought a loveseat from Kirk at Ashley and he gave us great service. Helped find us what we needed!!
we needed a new sofa...Felix hooked us up with what we needed and helped us arrange to have our old sofa removed...
Jocelyn helped me out and was very helpful and kind .
Peter and Henry at Ashley furniture helped us in selecting and purchasing. They were both fabulous. Peter sold a couch to us about 3 weeks ago, and we've been very happy with the quaility and comfort of the couch. Henry helped us in purchasing a table today. He was very kind and knowledgeable as was Peter. Our delivery guys were very kind and awesome too. Thank you so much!
Henry helped us find the couch we were looking for and was very friendly and personable!
Called regarding a sofa and loveseat i was interested in, but at the time was not in my price range. Shortly after, it went on clearance and Brenda the salesperson called me back ! The price was cut down more than 50% - and we walked away with a deal that could not be beat and the living room set that we wanted ! Brenda was very helpful and I appreciate her going the extra mile to reach out to me. Everyone was very helpful and professional at this Ashley store in Palm Desert !
We purchased a top grain leather reclining couch and oversized reclining chair plus a marble topped coffee table and end table from Ashley store in Palm Desert. Delivery was excellent but within 24 hours we realized you can’t recline the couch because the coffee table is too big so the feet of the recliner can’t come up. I called Ashley the very next day and asked if I could return or exchange the tables and I was told no, they don’t accept returns. I asked to speak to the manager and was told it wouldn’t do any good that there is an absolute no return policy. I could have bought this same set at several different places online and they all accept returns, even Ashley online accepts returns. I won’t be keeping these tables because the coffee table renders the reclining aspect useless. I would have expected my sales person to have pointed this out, that’s why I have always preferred to shop in stores so I can get expert advice. It is evident that this store does not take pride in customer service, it’s all about getting the sale. I will never shop there again and I will encourage my friends to steer clear too. Horrible customer service!
TAKE YOUR MONEY ELSEWHERE IF LOOKING TO PURCHASE A MATTRESS. We purchased a mattress for over $3k and had it delivered and set up in our home. Within less than a year the mattress started to develop a sunken divot in the middle of mattress and was very unsupportive. Also there wear tears on the outside from the handles. I reported these things to the store and they never called me back. I spoke to one of the managers at the Ashley store and he assured me he would call me back at some point with an update regarding them refunding me or replacing the mattress and nothing! literally waited over 2 weeks for a call back and I finally decided to contact the manufacturer instead. I called the ASHLEY customer service number to inquire about a repair or refund and they had techs come out twice to first tell me oh yea it's under warranty we will replace and then telling me the opposite later in emails. WASTED MY TIME! I had to contact the mattress company directly and THEY HONORED THEIR WARRANTY. Replaced my mattress, had it delivered, set up, and even removed the old damaged one etc.
Kirk helped us out with a furniture buy. Great service
I had called let them know I'd rather pick up and pay at store then I was told that they don't do that that everything is done through the phone based off the fact that they don't have furniture in store (sounded ridiculous) but I was like ok I can do everything through phone and pay through online link... everything went smooth with "Brenda"🙏🏼!! then I get a call the next day saying they don't do sales through the phone and that I'd have to come to the store for the purchase and that my order was now being cancelled that is what "Jessica" called me for during my work hours had brought to my attention! They just very unorganized!! Will never ever waste my time with Ashley furniture store again nor would I recommend anyone there!!
Jocelyn was great! She greeted us immediately and was very helpful. I'm looking forward to our new furniture.
Service was great, Henry was really helpful. Will be shopping here again
Peter was so helpful! Such a great experience!
Becky was great!! Awesome knowledge and service
Kirk was very helpful, knowledgeable and professional.
Jocelyn is a true professional! We are so thankful for her superior level of service.
Great service and quality furniture.
Thank you Henry. Great customer service.
we got the help from Juan Rojo he was very efficiant and help us through the whole process, very pleasent
Great customer service and very helpful
Kirk worked with my mom and got er setup with with a nice recliner! Good service! A+!
We recently purchased a new home and went to every store in a 60 mile radius that sold furniture and we found pretty much everything we needed at Ashley in Palm Desert. Peter helped us and he was so knowledgeable, friendly and not pushy at all. We didn’t know much about mattresses but knew we wanted a quality one that would last and he was so patient and answered all of our questions on the differences between them. The store has a huge selection of different styles also. So happy we went there!
Becky was very thoughtful and worked with us to ensure we had what we wanted at a price we felt comfortable with. We greatly appreciated her service.
Didn't find what we were looking for this time, but everything in our condo is from Ashley. Great salespeople and quality furniture.
My furniture got damaged after a couple of years. The insurance paid for a replacement after 3 months. This store worked with me every step of the way. Stay tuned for my replacement pictures.
Very helpful staff, thanks
Henry was great help.
James Johnson is the best!
Shout out to Juan at the Palm Desert store. Because of his courtesy, professionalism and helpfulness I will come back and recommend Ashley to everyone I know. Keep up the good work hiring good people like Juan. Kathy R
Great customer service and great products.I will be shopping there again soon
Becky was very helpful and thorough, she made our experience enjoyable and satisfying… if you’re looking to furnish your home ask for Becky!
JAMES SOLD ME MY DREAM BED JUST TO BE CALLED TWO DAYS LATER THAY THEY SOLD ME THE WRONG BED AND I HAD TO GO BACK AND PAY THE REST OR BUY A MATRESS TO GET A DEAL! And spend money I frankly don’t have because I just bought my first home. I already got rid of my bed and been sleeping on the floor! They weren’t even nice about it and kept dodging my calls. How messed up is that!?! All I got was an I’m sorry but what about the inconvenience it’s cost me. I wouldn’t have gotten rid of my bed! 😭😭😭 The worst customer service. Gave me the run around just to come in to the store and they had already reimbursed us. Made me come in for nothing ! Also ALL THE CUSTOMERS INFO AND ADRESSES WERE JUST LAYING OUT UNATTENDED ON THE COUNTER FOR EVERYONE TO SEE!!!! Names adresses card numbers purchased information!
Abby an Edd were very helpful with the process of getting all my furniture
I purchased several rooms of furniture for our new home and FELIX was amazing with his service. In fact, the second time I purchased items I did it all is text with him and knew I could trust him completely.
Henry is great. We’ve been lucky enough to buy two sofas from him. Every time he gets the deal done
Had just what I needed to finish a project on time and within budget.
Great experience from start to finish!
Staff are very accommodating and courteous.
Julio, and James are the best!! Whenever I want to buy something for my house, I love to shop at your store and always have a great experience with Julio. James was also helpful today. 5 Star service.
Julio was very patient and friendly. He is vert knowledgeable about every couch and sectional in your store and we like to do our homework. It was a pleasure to work with him.
Quality products and helpful sales people.
Great selection of furniture. Salesman Henry helped us make perfect choices.
Henry was excellent, helpful and very knowledgeable.
Abbie was amazing! 5 star experience. She is very knowledgeable and was very patient. She helped me pick the best furniture and made the experience very simple.
Ask for Peter if you want a salesperson with a lot of product knowledge. Especially with mattresses! I had no idea how much variety there was in mattresses! This guy knows he’s stuff
Peter exceeded my expectations and was totally professional from start to finish. I tend to get a feeling of getting ambushed by sales folks when walking into furniture stores and he was graceful on his approach and never pushy. I appreciate that. Transaction was smooth. Delivery Thursday. Thanks Peter!
Had a great experience today at the Ashley Store in Palm Desert. Kirk was our sales associate and he was amazing and very helpful. He didn’t pressure us and listen to what we were looking for. We ended up with a new couch for a great price. Go see Kirk and he will help you with what you need.
Juan was terrific to deal with. No pressure Awesome Salesman !! And a great sense of humor!!
Do not buy ANYTHING from this place. And if you work here you should find a new job somewhere else. They have you selling trash furniture at high prices, then deliver trash furniture broken and damaged. Especially do not buy the warranty it doesn't cover anything they say it does. I got ripped off by this place and will never forget it. They rely on first time buyers and don't count on you to ever follow up with your damaged garbage furniture. All of my dressers have broken drawers that will not hang on, clips falling out, finish wipes off. And I bought their most expensive set.. Shame on this company and the people who work here selling it to you.
Maria was extremely knowledgeable and helpful
Very helpful, not pushy, sales agent. Great selection!
Maria keeps us coming back. No pressure yet very professional.
My experience was very positive at Ashly Furniture in Palm Desert was greeted at the door by the sales person who was helpful in finding the right Living Room furniture but was not pushy and I found the perfect set for my home at a good value.
Decent deals, good customer service
Julio was amazing, purchased a bedroom set as well as a sectional with end tables and a coffee table. Julio was patient and gave us both ends of our budget and a we amazing through the whole process.
Great customer service. They do not over bombard you they leave you alone until you are ready
Good deal buying a quality sofa looks like from online order to go with matching recliner already bought.
Brenda is very friendly, she doesn’t get tired of me changing my mind which sofa I am going to get ,she never turn back on me . If ever I need furniture again Ashley furniture is the place to be
Excellent salesperson, Kirk, made the experience delightful.
Amazing store. Becky helped me find a couch remotely and was able to fulfill my order asap. Highly recommended!!!
Great experience and great service from Nathan and the whole team!
Quick, easy and accurate order. Answered all of my questions at the time of ordering, even scheduled to our preferred date at no-hassle. 👍🏼
The person who helped that day, I was in the store was very kind and helpful.
The representative was very attentive and knowledgeable. We were able to find a really good deal. We have been buying furniture for them for quite awhile. They do offer great products.
I used to love walking around and looking at all of the beautiful funiture at Ashley. Everyone was so nice and helpful. When I finally decided to purchase our mattresses and keep it local I went to Ashley. That is when it all went downhill. I purchased my son's Purple mattress and pillow first and then my daughters Purple mattress a couple of weeks later. High pressure sales "buy today or you wont get the sale price" This was a mattress purchase not a car. We had an immediate problem with my daughters mattress from the initial unpacking. It was very clear there was a problem. Ashley's employees were no longer helpful or nice. I called repeatedly with no resolve. I emailed and I went into the store. I finally made contact and a scheduled appointment 2 months later. The technician came out assessed the situation and whole heartedly agreed with us. Another month later and I had to call them for an update. They told me nothing is wrong with my mattress and they will not help me any further. No exchange no refund. The worst customer sevice ever!!! I spent over $3,500.00 and I just wanted Ashley to make this right. I would if I could give Ashley a lower rate. 0 STARS
Recently I was in need of a dining set and end tables. Ashley Furniture had both. Great selection and styles!!! Also both times our Salesperson was very helpful. Real patient with us. Thank you!
Purchased a dresser and had one drawer fail very quickly. We took the broken pieces to the Ashley store to show them exactly What was broken. After a long wait for warranty service to come, the repairman shows up without the needed parts. He promises expedited ordering of the parts, since our dresser had been broken over a month already. Now, two months later, we still don’t have the parts and still have a broken dress. We requested replacement of the dresser since it is under warranty. Ashley refused because it was a “simple” repair. Yet we still wait for this simple repair. Nearly 3 months later. Horrible customer service. Horrible warranty service. We are now three months later in the middle of March and Ashley has still not been able to get the parts To repair our dresser nor have they honored their warranty, even though we asked numerous times. This is the Worst customer service I have ever Experienced in my life. Absolutely no interest in honoring their warranty. We have finally decided to hire a furniture repair man to do what Ashley refuses.
couch was delivered in wrong color at first. ottoman has yet to come in and it's been over a month.
We just moved to the area and were just browsing to see what you had. Ended up with most of the furniture we needed to furnish our new home. James was a GREAT salesperson! We had a great experience and will definitely be back!
Excellent knowledgeable service
Carmen and James did a fantastic job at providing the most pleasant experience while shopping for new living room and bedroom furniture. They made me feel comfortable and gave me the space to roam freely and put all my favorite pieces together. The store has a great selection to choose from. Friendly and professional staff.
Our sales rep. James was very helpful. He allowed us to browse and answered all of our questions clearly and promptly. The 2 gentlemen who delivered the chair were friendly and efficient. We were extremely satisfied with all services from beginning to end.
I didn’t get directions
5 stars for customer service for Juan who helped me order my dining set. 0 stars for Ashley having a no return policy. I thought only sketchy businesses had those All sales Final rules. I will re-think shopping here in the future.
Becky was wonderful to work with!
Worked with Henry and he was able to get us what we needed quickly, professionally, and friendly. And we feel the mattress we got is comparable and if not better than the mattress-in-a-box you can get online.
I was greeted at the door, explained what all the sales were, and then left to explore the store without being pressured. The sales lady came by to check periodically if we had any questions. When she could not get back to us, she had a salesman come check on us, and when we decided on what we liked, we were given an awesome deal. I recommend Ashley furniture for a no hassle. Awesome deal place to shop for furniture.
Freindly helpful sales people. New his merchandise and made our purchase easy.
Bought a $3500 couch and is peeling off I got the useless warranty and off course is not cover I call Ashley for help and they denied to help, I will never go back to that store again, they use sheap materials on their products.
Had an amazing shopping & service experience with Nate!! Ask for him!
Excellent service Henry, thanks. You are very knowledgeable and efficient.
Customer service during this visit was pleasant as I didn’t have a sales person following me around every step of my way. My sales guy was extremely helpful not pushy, and as a result, I made a very large purchase of items that I needed. My experience was a positive visit. I highly recommend Felix V. as an excellent sales person. My only negative comment is the delivery fee is excessively high, and is based on a sliding scale.
Jessica and James were wonderfully informative and helpful. Hope delivery goes as smoothly!
Juan was terrific. Helpful and not pushy.
11/2/23: I placed 2 separate orders through Ashley, both deliveries, half of my items were broken. A total of 4 items. Also, they dropped off a different customers furniture at our home. They do not handle items with care, when being built or during transport. Items came in dirty, scuffed, scratched, missing/broken screws and drawers not sitting right. I do not recommend Ashley Furniture Store as they do not care about the quality of their products or their customer satisfaction. I will never shop with this company again. For the amount of money I paid for their products, their service was unacceptable. Not to mention, the item that could not be delivered due to damages, is now out of stock. So I now have 2 dressers and 2 nightstands with no matching bed. I would give 0 stars if possible. Update on my orders as of 11/15/23: the technicians did come out and ordered me new drawers. The drawers came in with no handles! Like how! Also, one was scratched (see photos below). Making this their 4th attempt to get things right and they once again failed. In case you were wondering, I never got my bed as mentioned in my initial review. I would give negative stars at this point if I could after all this hassle. Let me save you the trouble right now, do not shop at Ashley Furniture. Update as of 12/12/23: five drawers later I finally have 2 that are undamaged. Do they slide into the end tables? No! They are totally off and don’t close all the way. I also found additional scuff marks on my dresser once we began moving our new furniture into its place. (See newly added photos). I am at the point where I will have my local handy man fix these drawers and the scuff marks before speaking to anyone associated with Ashley Furniture’s customer service and avoid having them send out, yet again, another pointless technician in addition to missing a day off work. 0 stars highly do not recommend!!
Accomodating, nice. Salesman is friendly.
Kirk was very professional and respectful
Becky Lopez from PD was very helpful and knowledgeable. I am very satisfied with my purchase.
Everyone is attentive and friendly. Pricing is awesome and delivery is easy.
Very knowledgeable about floor stock and answered all questions with ease.
María was great from the moment i walked in the store she answered all my questions and helped me all the way to the end thank you Maria i will comeback for more furniture
My experience was great while in the store. Juan Rojo was an attentive and well educated salesman. He helped me find exactly what I needed. It was unfortunate that I had to make a 2nd trip to the store to present my Credit Card because the POS system would not accept a card that did not match the delivery address. I understand for security reasons this might happen but I feel it could be avoided. I am excited about my new sleeper sofa besides the extra trip. Thanks
Courteous, knowledgeable and very efficient sales person, James
Both sales and delivery personal were great
Fast service Great employees
Placing order for sofa over the phone. The price was higher than the advertised price on your site. After bringing this to the employee’s attention, he got with his manager and they honored the internet price
Bought a mattress, pillow and box spring . Ed the manager was awesome. He made the sell easy and no pressure. And when I had an issue with the box spring , Ed made it right. There’s no doubt I will be buying my new sofas there soon.
Nathan was a good man to us :)
Store is set up well and is clean. Julio helped me pick out a chest of drawers. He gave me ample uninterrupted time to look around and then was able to point me in the right direction when I explained my size need and the quality I was looking for! Very attentive without being pushy!
BEST EXPERIENCE I EVER HAD!!!!
Efficient and informative customer service by Pete in Palm Desert
Jocelyn was the best! Super helpful and informative
Ask for Peter Reichel if you’re in Palm Desert area! He had a wealth of knowledge and style. Quick service, and delivery is important to me. Tell him Niki sent you!!
My salesman was wonderful. I am looking forward to getting my furniture.
Shopping at the Ashley store in Palm Desert was surprisingly pleasant. My husband and I weren’t sure what we wanted, but the salesman, James Johnson, showed us what was available, then let us discuss the options between ourselves without any pressure whatsoever. When we found a couch we liked, he came up with an agreeable price, again no pressure to buy extras. Now we are waiting for delivery and expect to be very pleased with our new couch.
Nathan was an incredible help. Stayed 30 minutes past store closing to seal the deal. Very knowledgeable & informative. Now with my new mattress I can wake up without an aching back. Time to get rid of my 27 year old dinosaur of a mattress. Thanks Nathan!!
Pete was amazing, very helpful and no pressure
Jocelyn was such a pleasure to work with! Right when I walked in she asked what I was looking for, and helped me find it instantly! I ended up leaving with what I came in for. Thank you Jocelyn!
From the minute I stepped into the store and saw hungry faces writing to tackle me I saw one particular sales associate and said a quick prayer he would be my guiding light to a new bed!! I was not disappointed, Nathan was my guardian angel. Listened to what I said, asked the proper questions and found my new sleep set. He is Fabulous and I day this from retail management 40 year experience.
Peter Reichel was great! Great customer service very attentive to what we were looking for. He gave us great pricing! We came in to look never expected to buy but he made it worth it! Company definitely needs to get this guy business cards!
In and out quickly to replace a furniture piece our dog thought was his to chew.
Very friendly staff and fast service. I appreciate that AAA+++
Salesmen not overly pushy, but helped steer me towards the right direction that I was looking for. Decent selection of items at fair prices, recommended if in the DHS/Palm Springs area.
Seems overall less than it was a couple of years ago. Less choices and higher prices but the have a lot to select from and should still be a place to consider getting your next furniture from. Usually have good sales on any given holiday, so I'd wait until then.
Staff is always kind and helpful and not like stalking you and making you feel uncomfortable while you shop. They were wonderful with our kids and answered all our questions. I'm really bad with people names (most people are parental units of insert dog or pig name here lol) and I think her name was Cassandra. She was fantastic. We have bought things here and there from Ashley mostly to ship home from online so this was different. But it was such a no stress experience. We had gone to another store and such an awful experience that I canceled my order and began my hunt elsewhere. I guess I really can't say enough good things about the relaxed atmosphere and customer service provided during my visit.
My friend and I worked with Brenda at the Ashley store in Palm Desert and were enormasly happy with her. She was very helpful and we ended up purchasing a large amount of furnishings from her. A big thumbs up to Brenda for you help and professionalism.
Needed to order a replacement headboard for my bed. James from the Palm Desert Home Store made it an easy process. Thanks!
Henry, our sales person was very helpful and very cheerful. We will be back again.
James was a great salesman not pushy very helpful
Peter was extremely helpful and friendly.
Such a great experience with Becky at Ashley Furniture! She was personable, knowledgeable, and able to help us via text, even after we left the store. Ordered a new living room set in store with her and 3 end tables over the phone. Payment via email invoice was easy and fast. Totally appreciate Becky’s attention to detail and “can-do” attitude. She even was able to arrange delivery before my mother in law came to town for a visit. Thank you, Becky!
Great service from Henry. Convenient store location.
Thank you Jocelyn C. for your outstanding customer service!!
Started our search for new furniture at another furniture place…the showroom was so big it was overwhelming and I swear everything looked the same. Next day we walked into Ashley and immediately knew we were going to find what we were looking for and by golly we did! Jason was awesome, giving us the space at first to look around then coming back and making it all happen. We bought our last set with Ashley 10 years ago and the awesome selection and customer service keep us coming back time and time again!
Maria was very helpful.
Great store, Nate was knowledgeable and helpful beyond expectation.
Brenda found what we wanted, had great ideas and set up our delivery flawlessly.
Had a great experience with the sales person Henry. Was very knowledgeable and helpful..had exactly what I was searching for...with delivery in a few days..will shop there again..
Nate was absolutely amazing! He spent hours with us as we picked out beautiful pieces to fill our new home! We will be back for the finishing touches! Thank you Nate and team ☺️
Henry was very professional and informative. Great experience.
An outstanding experience. The staff in the store and in particular our sales representative were very knowledgeable and very helpful in the store. The delivery was rapid and seamless and the product (a full bedroom set) was delivered without a scratch. Overall a great experience and I would absolutely shop there again.
Abbie helped me out with selecting the best table for my home. Thank you for the help
Abby was very helpful and very accommodating
I was here with Kirk, he was a great help. He answered all questions and concerns and helped me get my dining table, living room sofa and bedroom.
The sales rep Peter was very knowledgeable , friendly and explained the differences in price and quality of various items which allowed me to make a better decision on my purchase. I will definitely refer my friends to Peter @ Ashly furniture.
We were treated intelligently and attentively. It was a good experience all around.
Peter was exceptional. He was patient and allowed us to freely browse for a new bedroom set. We can’t wait to receive it! Thank you!
Service great ( but you might get a little bit too much attention from the sellers) it's a nice and clean store with tons of furniture and accessories. Maybe not top quality but fair prices. ( I always believed I "you get what you pay for", but I can really recommend a visit to this furniture store.
Brenda was very patient and walked through all my options multiple times
Changing my review because I was given false information. I was told I had 3 day from date of purchase to return items and this is not the case. Ashley has a hard core no money back policy after delivery unless damaged. I should've been told this before. I'm going back to Amazon for my next properties unless you guys make up for this. If I don't hear from you to fix the issue. I'll share my experience on social media.
We had a great experience shopping! The staff was very helpful, but also respectful of our need to look and consider options privately.
Peter was very friendly and extremely professional and knowledgeable. Went in expecting to buy the cheapest couch available ended up buying two couches and an expensive mattress.
Henry helped me out with my purchase. He was patient and walked me through every step of the way. As well as giving me details to every single piece I inquired about. He even made time for me to come back and finalize everything. Definitely a 10/10! Thank you Henry!
We purchased these bar stools for our second home and they were only used occasionally, however when we began using them on a daily basis the seat cushion material began deteriorating and coming off, sad because the rest of the chair is still in great shape. Ask for details of any products bought from this store, as the quality may not be up to standard!
Kirk was great help with our purchase at Ashley Furniture.
Great products at amazing prices. Juan was extremely friendly and helpful. I will definitely go back and shop again.
We contacted Abbey and she was very helpful. We had an idea of what we wanted and she helped us find the right furniture for our needs. Grate customer service.
Jocelyn Chavez Very helpful
James provided me great assistance since I was purchasing large items from AZ to my Mother's residence in CA. James went beyond , answered all my questions a d was even able to provide me w/discount on the items I purchased. Thank you Ashley Furniture for having valuable associates who go beyond. Loyal Customer MB
Here at Ashley Furniture. Kirk did a great job. Can’t wait to sleep on our new mattress.
I’ve been a loyal Ashley customer for many years! The design, service, and quality have always been very consistent. My Palm Desert contact is Brenda, and she’s top notch! She’s on top of every detail, communicating with me every step of the way!
Roger Clark is an awesome consultant. Honest, fair, and knowledgeable, he is a great ambassador for Ashley’s.
It was fantastic. Sales lady couldn’t have been nicer and well informed. Love my Tempur luxe breeze and Rosmont base.
Great experience from Peter and Ed! Best deals available in the valley.
I was helped by Kirk - thought I would be shopping all day, thanks to him I am not. Everything being delivered in a few days.
Juan was amazing and extremely professional.
We had a great experience today thanks to Jocelyn. She was so helpful, patient and knowledgeable. Best shopping experience we’ve had at a furniture store. We will definitely be back to see her for our furniture.
Awesome experience. Kirk was out salesperson and was very helpful. Ended up buying a sectional and are extremely happy with it. Would recommend.
Kirk was great
Brenda was extremely nice, knowledgeable and patient with us. In fact the financing staff was as well.
Henry& Jessica really deserve so many thank yous! We got our 1st set and they were uncomfortable after delivery nothing like what they had in the Colton store. So we called Henry and he handled our complaint very promptly and had a technician come out and evaluate the couches. Then we call the call center after our inspection was done and opted for a return. Henry found out we were unhappy and he got everything rolling very quickly and got us in the same day and assisted us with our exchange. I've never meet a sales person that goes above and beyond like Henry did and I am so very great full for him! Thank you Henry!
Thank you Jocelyn for great customer service
Brenda was helpful. Very nice and informative. I feel welcomed to return again.
Peter was so helpful and patient while we shopped. Made great recommendations based on our budget and needs.
Best Ashley store I've been too. It's very customer centric. We had to transfer credit from a different location and they made it painless and simple. Look for Juan, he is professional and attentive and made sure my needs are taken care of.
Becky was my sales associate and she was wonderful! Helped me find the perfect bunkie set with two mattresses!!! If you need anything for your home, I recommend you going with her!
Peter was amazing and helped me out but unfortunately I wasn't able to purchase since I needed it for Nevada and I was shopping in California. They need to update their distribution policies.
Peter was great at showing and explaining to us all of the options.
Julio was very helpful and informative. He was also very nice and answered all our questions and concerns. We were able to find everything we needed to get at a good price and quality.
Brenda was not working today so was helped by peter. Thank you guys my making it a great experience.. see you again soon..
Worked with Kirk and James with a flawless transaction on 2 reclining lift chairs! 5 stars!
Peter was great .. helped us get what we needed
Ed and Maria are the best. Bought a sofa and dinning chairs. Found the sofa elsewhere for less money and they price matched no questions asked. Maria is very knowledgeable on the products and made the whole transaction very smooth. A great experience. Thank you all. Michael & Kevin
Cassandra was very knowledgeable and was NOT PUSHY! Very nice!
Mrs topping was amazing very helpful and informative
Friendly and very helpful. Answered all my questions.
Salesman was knowledgeable and helpful, found exactly what I went in for.
Jocelyn was great! Best Sales woman there is!
Great product, delivery was quick and efficient, I’m very happy.
Excellent customer service. Henry Clark, Carmen , and Mariella made our experience very pleasant and Dianne helped us expedite our return because of health issues. We’ve been shopping with Ashley for over 15 years and will continue to do so. We can’t wait to get our new furniture. I also would like to thank Juan and Becky for their help. Thanks everyone!!!!!!
Was very Helpful, took his time would be returning
Brenda at Ashley in Palm Desert was helpful and easy-going and not at all pushy! Informative and personable and helped us pick out exactly what we wanted quickly with no hassle! Excited about our new sofa. Highly recommend. Thank you, Brenda!
We have just recently moved down to palm spring and needed to find a dinning table for our new home. We came across Ashley’s and was greeted by Abbie. She was very patience and helpful with our questions. She even took the time to help us breakdown the cost of our furnitures and give us the promotions that was available in store. Amazing customer service ! Would definitely come back here again!
Great service, always go see Maria, My go to store for furniture, thank you!! Maria
Great experience shopping for a dining set. Good options for a lot of budgets and I liked that the chairs seemed sturdy. For a big guy it matters. Nathan was very helpful and helped us select the best option.
Jocelyn Chavez helped a lot with finding the perfect couch for my home
Want to shop for outdoor furniture at Ashley‘s furniture today. Kirk my sales person was very helpful. A good quality furniture at a good price and a great sales person who is very helpful.
Brenda helped me get the best quality and a great dealon a nice set of bunk beds! Thank you :)
Henry Clark was an excellent salesman. He helped us with a few pieces of furniture and gave us a deal we could afford.
We had an amazing experience with Abbie. The customer service was outstanding, and the product was exactly what I was looking for. Thank you
Jocelyn Chavez was awesome made our shopping experience easy fast very professional will recommend to friends and family thank you
Brenda was patient and calm. Her sales skills were hidden. She was informative and shared stories to help us understand the quality of products. And she’s an interior decorator. Score!
Jamel was super helpful and amazing helped us find exactly what we needed.
Henry and James both helped. They were great!
Great experience! Felix was extremely helpful and knowledgeable. Felix listened and was patient and was able to help us find the perfect furniture for our new home.I will definitely come back to Ashleys! Great customer service!
Jocelyn Chavez was great. Showed us everything we needed..... and more!
Mariel, the sales manager ar the Palm Desert store.Very helpful in solving a major problem. Excellent service.
Abbie was amazing she was very knowledgeable and friendly, not pushy like some sales people can be. She gave us space to roam and at the same time be there to answer questions. The best part was that she is bilingual and she explained everything in both English and Spanish for my mom whom we are buying the bed set for.
Braenda was a professional in her sales. Thank you
It was a great buying experience!!
Abbie is outstanding!! Excellent knowledge of I was looking for. Went out of her way to help me. She deserves a raise!!!
I had an amazing experience at Ashley’s Furniture. My sales associate Becky was amazing !! She sold me the best dining table and couch. I will definitely be going back to her and referring all my friends and family to her!
Becky was great to work with! Would recommend
I had the pleasure of working with Becky! She’s very knowledgeable and helpful. Can’t wait to continue to do business with her at Ashley’s!
Becky was such an amazing help and was able to answer all of my questions!!
Julio was awesome! He was so helpful and informative.
Becky help me find my perfect dining table ! Definitely recommend her she listen and gave me everything I asked!
Maria was true professional ! Patient, knowledgeable and new her inventory 😁
Brenda was great ! Thanks
Brenda tropping was super nice and really recommend her !!!!!!!!!
Brenda is amazing!!! She answered all our questions and this was my first time shopping here. Definitely will be coming back to buy more furniture and for sure ask for Brenda!! Best service!
Perfect service and best experience
Henry and Mariella were a BIG help to us ,thank you very much
Peter helped me get a couch and a desk, he made me feel warm and welcome and I can't wait to return to purchase something else.
Abbie was amazing. Professional and efficient communication. She very much personalized our experience and took immediate action when greeting us at the door. She maintained her distance as we needed and came around as soon as we had questions. We’ll definitely continue to purchase from her.
Jocelyn Chavez did a great service!
Peter was so helpful and knowledgeable. With his help we were able to find the perfect living room and master bedroom set at a great price. Will definitely be back in the future.
Jason Rodriguez was the best salesman! Very informative and very easy going and was very quick to understand what we needed and he hit the jackpot! We were super satisfied with his service and his flexibility. He was very patient and very knowledgeable! 10/10 would very much come back to him!
Cozy and just what we were looking for!! We walked into an Ashley, and just in front on of us was the perfect cozy white sectional! Brenda was our salesperson and was 10/10! She was fantastic!! Thanks Brenda and Ashley Furniture!
James the sales associate met us with a smile, showed us around & explained the available options. He was very knowledgeable & helpful. Please let James know he did a great job.
Jocelyn Chávez provided the best service! She went above and beyond to make sure our needs were meant!
Super kind & patient as I kept changing my mind. Great customer service. Thanks
Went to Ashley furniture for a recliner I seen online. Craig was very helpful and was able to get what I wanted. Plus the item ended up being on sale.
Nathan spent sooo much time with us. Very friendly and patient. Would recommend Ashley furniture and Nathan!!
****UPDATE it’s been 2 months since my last complaint due to a bad chair… so they replaced it yes… but guess what it happened again!!! Please I worn everyone who comes on here for reviews before going to a store do nit purchase from here. The costumer service is the worst they, they can’t fix anything from you and they take forever to get back to you. It has not even been a year since we purchased this dinning room table. I’m so frustrated and mad. I will never come here again and I want a refund!!! If I can give 0 start i would. Worst customer service ever. We purchased a table with 6 chair about 2 months ago. Well one of the chair was not adjusted properly and one of the legs broke off while I was sitting on it…. And not to mention I’m 3 months pregnant. My husband has been calling to get this replaced and the pretty much just blow him off. I don’t recommend coming to this place.
So great definitely recommend Becky !
Great service answered all questions and I’m very happy with my purchase
I love Ashley ❤️ the team at Ashley is incredible, specially the customer service department. I made a purchased in 2019 and bought a sectional sofa that is beginning to look a bit old. I was helped by one of the ladies in customer service and they order new cushion casing and new chase cushion. Thank you Ashley for making my day.
I was at Ashley furniture and bought a twin bunk bed and 2 mattresses our salesmen Kirk was amazing. It's a beautiful store with great advisory.
Brenda was very professional and because of her we were able to find exactly what we were looking for.
Great service, was assisted by JUAN ROJO he was very knowledgeable and extremely helpful.
Fun shopping for my new office.
Jason was such a huge help and was patient with your decision making. Happy to say, we were able to walk away with a brand new couch for my parents! Would recommend.
Very good customer service and support.
Best experience I’ve had in the desert go see Mr phish for all your furniture needs. He’s also so cool!.
DO NOT BUY FROM ASHLEY in Palm Desert. Their manager said they would replace our furniture if we had any further issues and now they will not do it. They said she no longer works there & they won't honor it. We have months and months of documentation, photos of the leather coming off & even a video of their service tech telling us that their 5-year warranty is basically worthless & to use dryer sheets to stop the sound. 🤦 Thousands of dollars wasted. They will tell you whatever you want to hear to get you to buy - then upsell you on a worthless 5 year warranty they will not stand behind.
I am so pleased with my purchase and sales person. Ashley furniture had exactly what I was looking for and the prices are fantastic. They offered discounts and delivery all the way to Blythe.
I was assisted as soon as I walked in which was great. But the salesman didn't tell me about the no return policy. I think I'll cancel my order in case this mattress isn't appropriate for me. Very disappointed.
Maria was extremely professional and knowledgeable on all the items we asked questions on. She did not rush or make us feel pressured. It was a great buying experience.
It was a good experience’ thank you
My sales rep was Brenda Topping, best experience with a rep ever! I explained what I needed and I ended up with such a great bargain, I was able to purchase extra! I will definitely love to work with her again when I refurnish my daughter's room!
Found exactly the chairs we wanted. Salesperson was attentive, but not over-bearing. Price was great and the purchase transaction hassle free.
Very pleased with my experience at Ashley Furniture store in Palm Desert. Purchased very high-end mattress. I had done my research and found Ashley prices were super competitive. My sales consultant Henry was helpful, professional and knowledgable. Initially, there were complications with my order and both Henry and store manager Ed listened to my concerns, immediately took action and handled my purchase in a timely fashion. Excellent customer service. Highly recommend!
Great service and a great selection of furniture.
Our salesperson must be the most patient person in the world. Thank you Ashley furniture for making this pleasurable experience.
Salesperson was helpful. Got what I needed
I couldn't belive this store they delivered my furniture early in the morning I barely had gotten up broke boxes assembled furniture delivered nleft in less than 40 minutes n on top of that I am very happy 😊 😃
Our sales man did a great job finding what we wanted. It was not on the sales floor, he looked up ones until he found what we wanted. Great job!
Henry in particular went out of his way to answer all our questions and even had physical items placed on the showroom floor for us to try that would t have been there otherwise.
Peter the sales associate was very helpful, let us take our time browsing. Very patient and informative about the items we we’re choosing.
The store is very well laid out and has a wide selection of inventory. Juan and Zach were very professional and helpful. They made our buying experience very easy.
Cassandra my sales associate was so kind and helped me find just what I was looking for. Store Manager Ed was more than amazing and helped seal the deal. I would give them 10 of 10 and recommend this Palm Desert Ashley store 100%.
Ricardo was awesome. Great deals here. Good quality stuff for a fraction the price of other places.
Arrived at Ashley's to open a case on some merchandise. Customer Service representative were professional and very helpful. I am happy with the service!
Initially Felix helped us earlier in the day and was fantastic. Later over the phone, Brenda got our file started and Nathan took care of us. Overall very happy with the team here and the experience!
Superb customer experience from the time we walked into the Palm Desert store throughout the entire sales process on a new sectional. Thank you Julio! We will see you in a few months for a new mattress.
The gentleman on the phone was very helpful and we got the dining room set I wanted in the timeframe I need it delivered and they gave me a great deal on the delivery and installation. I was very pleased.
It was good experience.
Anai Salinas was very helpful!!
We met Brenda at the entry podium. We were looking for bathroom vanities. Brenda advised that you do not carry them except online. We decided to look around; Brenda checked in with us a couple times. She is very knowledgeable about your products. Also, very professional & pleasantly friendly. A delightful member of your team! We ended up spending some $2,600 ~ a far cry from bathroom vanities.
Kirk was our salesman. He was wonderful, took his time with us. Walk out a happy customer with a new love seat. We will be a return client due to his patience and kind sales tactic
No delivery yet! Promised 2 days ago...
Itzel did a great job of showing me furniture options and helped me select what worked best for me. The process was seamless and furniture delivery I was easy to schedule.
Felix, the salesperson was extremely helpful to us in furnishing my mother’s one bedroom apartment. He was patient, direct and honest. The selection of furniture was great.
Our salesman, Henry, went above and beyond helping us choose a sofa sleeper. It was a great shopping experience!
Becky was great to work with. Got all the things we wanted. And it is a sleeper too!
We had a great time at Ashley's store in Palm Desert today. Kirk, Diane, and all the Staffs were helpful, took time, and really respected. We found a Luxury Power Lift Recliner Chair for our Father. We hope Ashley's stores have a great business.
25 Short term rental homes supplied. 25 visits in a row and Always the best service from Peter.
Excellent customer service. Rep very helpful.
Every time we go into Ashley's store in Palm Desert Ca everyone is so nice and professional and so helpful with no pressure to buy anything 👍 but once you find something you like to purchase a look more into everyone is so helpful and make it so much with no hassle or fuss . Love the items within store and the stores lay out .
Jocelyn Chavez is amazing. She was very knowledgeable and helpful with our purchase. We will definitely go back to her for our future purchases. Very kind and nice. Happy customers
My experience with Ashley was a great one I recommend for everyone to go check it out they have a lot of great stuff need a few more things to get from there for my bedroom
Always a pleasant experience with your sales representative Peter Reichel!! Thank you Peter for help and expertise!
Peter is the best salesperson and has helped me through many purchases. I recommend you only work with him!
I popped into my local Palm Desert store after I didn't receive any notifications after ordering an ottoman through the online store. Ed went above and beyond helping me with communications with the online department. Thanks for the help Ed, I received my ottoman in a timely manner with no delays.
We had such great shopping experience with our salesman Peter. He was not only very knowledgeable of the products but also very patient. He is such a polite young man, that is hard to find and much appreciated these days. I will definitely send my friends who are shopping furniture to him.
we are very happy with our experience. Peter helped us with everything. he was very honest and helpful. not pushy unlike a lot of other salespeople I've had experience with in the past for different things. definitely will go back to this location for future purchases and I hope peter can stll help us. thanks
4/5 because I haven’t gotten the furniture yet but so far so good. I believe Jocelyn was the lady who helped us. Love her she’s great. She helped a lot and gave us our space when needed I really appreciated her!!
Juan made us comfortable, he quickly understood what our needs were and we purchased the perfect recliner love seat. Truly a 10 out of 10 !
Excellent customer service. We went to a few different furniture stores but left because of the pushy salespeople. Peter and Felix were very nice and excellent salespeople. Definitely recommend!
We had a great experience today! Peter was so helpful and patient!
Good selection. Friendly and knowledgeable staff. Lots of options to pay. Overall good experience
Their selection, prices and service is great!
James Johnson provided the best customer service!
Great experience! I highly recommend this store and even more specifically Jocelyn Chavez in sales. She was amazing to work with understood my needs, no hard sales pressure at all and worked hard to get me the best deal!
Peter was a wonderful sales person. He was able to outfit my mother in the perfect chair for her! It made my job much easier. Thank you.
Wonderful experience! Nate was extremely helpful, informative, and courteous. We’d purchase from Ashley’s again 😊
Great service, personable and friendly. Not pushy which I appreciate. Thank you
Love my new Bedroom furniture! Abbie our sales person was excellent. She knew the answer to everything we asked, was never pushy. If you are looking for furniture ask for Abbie, she’ll make the buying experience so much easier!
Everyone very nice. For Sure coming. Back
Kirk at at Ashley was great to work with. Thank you!
At ashly… Kirk was fantastic
Henry was great at showing us exactly what we were looking for and his being able to answer all of our questions
Henry was a nice guy. We also got a speedy delivery on a sofa.
anaí and brenda were very helpful throughout the process. such a great experience.
Brenda was very helpful , such a great experience. Anaí was very helpful as well.
Highly recommend Jason. He is particularly knowledgeable with mattresses.
Brenda Topping was an excellent sales person. The service was very good. We were very impressed.
Great experience! Employees were very helpful!
I got a good deal on the item I purchased.
After spending several hours looking at other furniture stores in the area, we stopped in at Ashley. The salesman, Julio Olmedo, introduced himself and asked if he could help us. I told him exactly what we were looking for, the size, color, budget and restrictions we were dealing with. Julio said “I have three.” He led us directly to these options, answered all of our questions, and did not rush us or pressure us in any way. We had some decisions to make so we told him we would think about it and may get back to him the next day. The next day, decision made, I went to the store and waited while he finished with another customer. The entire process was quick and efficient and the couch we bought is extremely comfortable, a very good price, and we are excited to get it delivered next week. An excellent sales experience to be sure. Thank you, Ashley Furniture, for not only having such a large selection of beautiful furniture in the store, but also for employing such an excellent salesman as Julio
Very good customer service, I really enjoyed my experience. The employees were very nice and helpful, I love my new Tempur-Pedic bed! Thank you to Maria Hernandez, David, Julio and Jessica.
Very friendly, knowledgeable and helpful staff.
I found everything I needed
I had a wonderful experience purchasing all my furniture at Ashley! Itzel the sales associate was amazing and so helpful!!!! Highly recommend her and her team!
Excellent customer service! Peter was fantastic and worked hard to get us in budget. After recently having knee replacement surgery Mariela the manager went out of their way to ensure I was happy with my purchase.
My boyfriend and I had amazing time and service at Ashley's. We came in at the beginning of the month and Jocelyn helped us. We were not sure what route we wanted to take, so she explained everything we should know about buying here. We then came back a month later and asked for her again. She helped us choose so many different items for our home along with connecting with us. She ran around the store for us and was overall amazing! Best customer service we ever had. Thank you so much Jocelyn.
So I purchased a mattress and couches on 11/26/2022 received my mattress days later, was told that I'd recieve my couches on 12/21 since they said they had them in stock and after purchased found out there weren't, I then look at my receipt to find out it says my couches would be delivered jan 4 I went back to the store and spoke to sales man Felix to see why it said that ,he showed me his computer , and said no you will be receiving them by the 21 ,well today is the 21 and I have no couches , so I guess I don't have couches for Xmas after all and I already got rid of my old couches , please make sure you check you're receipts these sales reps like to lie
Kirk and Julio were fabulous helpers in store today. For a wonderful bedroom set. I couldn’t be any happier
I walked in to buy a mattress and Itzel helped me right away. She was really friendly and very knowledgeable about which ones fit my needs. She made the sale very easy. Thanks!
Recently purchased an adjustable base and I’m very happy with that purchase. Becky made buying super easy and made sure there were no issues with delivery. 10/10 would recommend!
Becky was amazing! She helped me pick the perfect mattress and frame! Gave me a great variety of styles to choose from! Definitely coming back!
Becky Lopez was an outstanding sales representative!! She went above and beyond from the minute we walked in the door. We were in and out in 30 mins. Best purchase I’ve made in a long time!!
Went into Ashley furniture looking to buy a new set for my house was helped by Becky Lopez couldn’t have has a better experience. She had such amazing customer service and a great follow up with me.
Kirk and Julio did a great job helping my fiancé and I find a couch! Their service and knowledge was exceptional, we appreciate it all your help!
Don't buy from this store was told by Becky i could use the promotion but when got to store was told that's only for new customers thanks to her I will never buy from Ashley furniture again
I had a great experience at Ashley’s a very nice young woman named Miranda was more then helpful My home wouldn’t be the same without her. She made me feel very welcomed and we found the perfect furniture for my new home together .
Very friendly, and excellent customer service 👏
Good service. Courteous and friendly
Great experience with jocelyn. She helped me find my bedroom and living room furniture .
Had a wonderful experience at Ashley’s. My salesperson was Felix, he was very knowledgeable and was able to fulfilled my needs and expectations! Thank you!
Felix was very helpful. He greeted me warmly when I entered, asked what I was looking for (or just browsing), pointed me in the right direction without the dreaded ”hovering”! When I found what I was looking for I caught his attention easily. He was helpful and very courteous!
The salesmen were not consistent in dealing with our requirements. They kept “pushing what they wanted us to buy and only after a long time did they respond to our interests.
Showroom is well kept merchandise is well organized employees friendly and polite well versed in their products
Buying at Ashley was okay, but after that nightmare. Delivering piece by piece in months. Claim for the couch was ripped during delivery took few month to resolve , they keep calling from different departments and asking same questions over and over and over again. And sale person that promised for extra $700 warranty that we purchased everything will be covered, but truly it was scam. Even couch foam is different firmest in the same couch, but they said we don’t understand, it’s just different color. Please go some local small furniture stores , not buy from this corporation.
Great service as we selected a new guest room furniture set plus mattress. Good prices.
I ordered a bedroom furniture and was charged for shipping /delivery .I requested time off just so I can be at home and receive the furniture. Finally the day came , and I did not get any emails , phone call , text ,nothing . So , I call the furniture store , after a few minutes they tell me that they won’t be delivering until next weeks because of some excuse from the warehouse . I was upset because they should have notified ASAP that my furniture was not going to arrive after that , I could have gone to work and not lost on money . The worse , is that you as a customer have to pay for shipping and yes I expect quality work and things to be in schedule . For the future , I will not be going back to Ashley’s for anything . I still have to purchase another bedroom set , living room set , and I will not be going to Ashley’s . On another note , I orders my appliances from Costco and had excellent service and delivery , and COMMUNICATION.
Talked us into curbside drop off to save $100 —not mentioning it would be unassembled There were 2 cracks in two different pieces that we had to glue together before we could even attempt to assemble it
Happy they were willing to switch parts of the package so we got what we wanted and needed
Great experience w Felix as my sales associate. Good selections and professional service.
Walking in gel similar to what I imagine a small pup would feel like walking into a pen of hungry wolves.
Terrible experience here. We bought some furniture here and the sales associate showed us some sofas. She sold us on them. We noticed they were damaged. She then proceeded to assure us that they would discount them and the warranty would cover them. Sold. Sounds like a good deal right? No. Now they're telling us that warranty doesn't cover it and that that it's been more than thirty days even if we called a claim they wouldn't do anything about it. This is all after they assured us that they would start the claim. Terrible way to treat a customer. They basically sold us trash.
Great deals, better people. Came in with my in laws a while ago and was helped out by Abbie. Very understanding, patient and didn't feel like I was being taken advantage of. If you need good furniture and are in the area I definitely recommend this Ashley over other stores here.
Great customer service. Especially jessica from customer service. Super helpful!!
we came, we saw, we bought.
It was a very pleasurable experience. My salesman, Pete Reichel, was very personable, professional, and extremely knowledgeable about all products in the store. He listened to what I was looking for and showed me the things that might fit what I was looking for. He didn't waste my time showing me chairs that were not at all what I said I was looking for. He made very helpful suggestions. It was a total pleasure working with him. I found exactly what I was looking for. Whatever you pay him, it is not enough.
James was very helpful and took time so we found exactly what we wanted. Very happy with the service and selection
David Neff my sales person was amazing. He really listened to me, and showed me the perfect recliner. I was in and out in less than an hour, and my perfect chair will be delivered on Wednesday. Very nice experience.
I went last weekend to look at some furniture pieces and Nathan approached me and took his time with me. He informed me about an early Black Friday sale for the following weekend (today). My fiancée and I went today to purchase a dining set table and two couches. He did an absolutely great job and explained everything to us. I loved the fact that he did not rush us or get inpatient with us.
Amazing customer service from Abigail Murillo. Always helpful, always knowledgeable.
Overpriced.
We were met by Becky, who could see that I was physically handicapped. She immediately offered the use of a wheelchair which enabled me to move through the store with ease. It was a nice gesture. Becky walked my spouse and I through the displays, and we spotted the sectional we thought would work well for us pretty quickly. Becky made the experience quick and efficient. Thanks Becky.
Itzel was so fabulous and knowledgeable. She was a pleasure to work with and very professional. I would highly recommend visiting her at Ashley!
My furniture was damaged I'm 100% sure they knew cuz the wood was cracked with wet paint on top of it when I felt the crack my fingers got full of fresh white paint it's a shame that this company would deliver a damage furniture with them knowing it was damaged we work so hard for our money and we decide to spend our money in their companies they shouldn't rip us off like this I hope they make it right
great parking, easy to browse and shop. Great customer service
Rebecca Lopez was very helpful and friendly and willing to help us out on what we were looking for and was successful on what we needed. We are very happy with our purchase. Thank you again Rebecca!!!!
Itzel and Abbie were amazing!!!
Maria was our saleswoman and she truly did an exceptional job. I was helping my daughter and son in law so they can purchase furniture for their new place. She was the most sweetest and helpful person. Without us even telling her she knew my kids were young adults and didn't try to sell them the most expensive items. I hope her managers know how great she is and because of her I will be going back but only dealing with Maria. There isn't enough words to express all the positive things about her and enough thank yous to give her. Maria thank you for everything you are amazing.
Jocelyn helped us so much with our first purchase of our new bedroom set ! She was very informative, patient as well as very nice !
Had a wonderful time looking for my couch everyone had smiles on their faces. Very welcoming and everyone was so helpful.
The manager Ed is the real deal
Terrible delivery service. Ashley’s Furniture tells me I have between 8-12 for the delivery. I get a call that they’re TWO MINUTES away when I was told I would get more of a notice. The delivery driver was rude and unprofessional. While I was trying to come up with some options since I didn’t have access to the home for the delivery, he asked if I paid in cash. Why did that matter? Would I be treated any differently had I financed? Ridiculous. When I spoke to customer care they stated that he works for a third-party company. The driver could care less about the fact that I wasn’t given enough notice and customer care washed their hands of me and and my experience. I highly recommend that you seek out another company for furniture.
Great Easy and fast service !
Ricardo and his team were very helpful.He made the process of buying a dining set very easy. I have always loved my experience at this location, as my whole house is furnished with Ashley.
Had a great experience working with Jocelyn. We did our entire buying experience over the phone and will have it delivered and assembled. Jocelyn was very attentive and helped direct us through the process. Would strongly recommend Ashley and Jocelyn particular.
We highly recommend you ask for Juan the next time you visit the palm desert store. Juan was so incredibly patient, professional, and really helped both my husband and I choose the right items for our home. We can’t wait for our new furniture to arrive.
Enjoyable environment and super friendly staff!! Manager mariela went above and beyond with my needs!!
Great customer service, fast and efficient.
I bought a recliner 2 years and 8 months ago. The leather is peeling off already. I also purchased the protection plan. What a mistake. They won't even send anyone out to check it. Do not buy there. Do not purchase protection plan. I will NEVER buy from Ashley again. I will also advise everyone not to buy from Ashley either.
The manager who helped was nice and polite. The desk ladies not so much. The call center hasn't fixed the errors on my account in their system after numerous previous attempts. Had to pay cash because no one could figure it out. Then the desk ladies looked appalled that I was paying cash. Green crisp bills. They almost wanted to say they couldn't accept the money because then they'd have to walk and get change somewhere within their office. They were not busy, I was the only client standing in front of about 7 -8 ladies who all had an opinion but no solution. A little annoying for me as a customer...
If I could leave 0 stars I would, unfortunately I had to put 1 to even leave a review. We had an absolutely horrible experience with Ashley’s Furniture Palm Desert, CA store and are sadly still dealing with the situation months later. I can 100% say that this is the worst customer service I have ever received. My fiancé and I bought a bedroom set from Ashley’s as well as a mattress etc. And only a few weeks and $7,000 later, our brand new $2,100 mattress was deemed faulty by one of their own technicians. Thank God we didn’t go with the $10,000 mattress they were pushing us on. We had not even had this mattress for two months before it formed a dip and sunk completely to where the Ashley’s mattress technician gave an official report that they indeed sold us a faulty product. We have been going through months of back and forth with them, they refuse to give us a refund for it as we do not trust them at all and therefore do not want to exchange for the same or more expensive mattress which were the options they gave us, their furniture is completely cheap, customer service is so unhelpful and rude. They then told me I can pick the mattress I like, but since it’s cheaper, I would still owe them $2,100, even though they are the ones breaking contract law since THEY SOLD A FAULTY PRODUCT WHICH HAS CAUSED INJURIES. Completely illegal. I asked for a refund so we can go elsewhere as we don’t want to buy from them ever again, as again, they sold us a faulty product which was so bad, it leaves me to wonder if it was even new in the first place. This is the worst furniture I have ever received, as I am pregnant and have been sleeping on this extremely uncomfortable and faulty mattress in which is now causing me back injuries and has greatly exacerbated my fiancé’s back issues, and still months later they won’t even help me deal with corporate, they said they will not issue a refund in their store, it’s up to me to call corporate, and their manager refused to even speak to me. I will never buy here again, and I would recommend going anywhere else but Ashley’s Furniture to receive actual customer service and products that will most likely be a better price, NOT FAULTY, and better quality as even when they do sell a faulty product, they don’t seem to care at all whether it’s causing you injuries, pain, or frustration, they refuse to make their own mistakes right with the trusting customers.
As always the sales woman was nice and helpful, I would recommend them. Our delivery will be in 3 day's which is perfect
Great furniture, horrible costumer service. I ordered 2 bedroom sets and bar stools from Ashley's. It was all on back order, which was not a problem as I agreed to wait. They called a month later stating they got all my stuff early and wanted to deliver to me that weekend. I emptied out the 2 bedrooms of the old furniture and got rid of it to be prepared for the arrival of my new sets. The day of the delivery, no one called, no contact, nothing. When I called Ashley's to ask about my pending delivery, everybody was confused on what delivery I was talking about. Spoke to 4 people and they were all confused sharing my items would not be arriving for another month and a half. Now I have 2 rooms with no furniture for 1 and a half months. Finally my order comes, and they deliver everything, except they forgot to tell me there are missing items and pending another month and a half. One of my beds was not installed properly, and they did not even leave me all the screws so I can finish installing them (even though I paid for full installment). Every time I call, no one seems to know what is going on, sometimes extremely rude. I do love what I got from them, but such a hassle and pain I doubt I will go through them again just because of all the run around and lack of good costumer service.
The selection was great and the Salesman Robert Liveri was very nice and professional. I would buy from him again.
Awesome staff thanks work with you based on your budget and finances. This is my second time going back to Fernandoin six short months, and I will definitely be back again soon!
The people are sweet and nice- they have no control over the quality of the furniture. That being said the quality of the furniture is ridiculous. Spent $2000 on outside patio furniture and it’s already disintegrating after 15 months. They only warrantee a year most likely knowing their furniture falls apart after a year.
Ordered pricy queenbed with foundation and head board. Sales person suggested box spring too. When delivered we realized the mattress was too high to get in and out of bed and covered 70% of headboard. When we called that day they called back and said no refunds. Annoyed that salesperson sold the box spring and now we have to pay to get it picked up from outside source. Lousy customer service. Will not shop there again.
I felt the hostess was a little rude once we walked in. We were looking for a sleeper sofa and she informed us that they were scattered throughout the showroom but most likely we're not in stock and be up to 12 weeks for delivery. I didn't mind that. But later when we ask somebody else a specific question about a sleeper sofa he stated they don't have any on the showroom floor. So we wasted our time.
I ordered a dining table and purchased set up & delivery. When arrived delivery driver had a huge box and was proceeding to leave at my front door. I showed him the receipt of “setup & delivery but he continued to tell me that’s not what he had on his order. He instructed me he could leave it or take it back. He wasn’t rude but he was very a bit insensitive to the fact I was holding a receipt in my hand that said paid for set up.. he said he was not able to assemble it for me. I decided to have them leave the box with the hopes my husband will be able to assemble it. I was very disappointed and said I would like a refund for the delivery & setup fee. Which He called and spoke to someone to authorize that. I was looking forward to having my table ready this evening as promised. I called the salesperson that sold me the table & he was helpful but did blame the mixup on the warehouse. I don’t like to complain but feel like perhaps I could get something for this disappointment, perhaps store credit ect. I highly suggest anyone that orders from them confirm with the delivery prior exactly what is getting delivered so you can avoid this in the future. I hope that if I purchase something else from Ashley’s that it doesn’t happen like this again.
Review #2 This site won't let me post different reviews for different visits, so I am just amending this review with my experience yesterday(5/28/2023) Same wonderful Brenda Topping who has been so helpful in the past. Honestly it is Brenda who keeps me coming back to this Ashley Furniture location (Palm Desert)! This time when I asked for her, the gentleman at the greeters desk paged her immediately.I was pleased to see that. Brenda understood what we were looking for immediately and showed us all the options. It was a mattress so naturally the buyer (my son) had to do quite a bit of trying each one and she was endlessly patient - giving him observations and things to look for. We ended up buying a whole bed with the mattress and we are well pleased with what she showed up and the wonderful sale price she was able to offer us. As a result, we are buying bar stools and probably a sectional for our living room. Review #1 I walked into Ashley Furniture and asked for Brenda Topping who took care of my first purchase with Ashley. She was so pleasant and efficient, that I looked forward to working with her again. I asked the 4 gentlemen who were waiting in the vicinity of the front door if Brenda was working and they assured me she was. Then I had to ask them if they could go and find her for me. (I shouldn't have had to ask). At first they just said they couldn't find her - but it didn't appear that they tried very hard. Then I send Brenda a text telling her I was in the store and looking for her. She said when she returned from lunch, the gentlemen up front told her someone was looking for her. After a while, we both wandered into the same section of the store and connected. This should not have been this hard. I understand there is a rotation among the sales associates for customers who just walk into the stores as there should be. However, if a customer asks for a specific sales associate, a little more effort should be used to connect them. After all, if a client asks for someone specific, it is very likely that the particular sales associate is the reason the client came to shop in the store again. It certainly was in my case.
Julio O. the salesman is awful. My boyfriend and I bought 3 furniture seats in total. Julio is pushy, doesn’t let you walk the floor without following you constantly, and gets angry when you try to talk prices. Besides the three pieces of furniture, we have been loyal customers. I will not be coming back here again because of Julio’s lack of professionalism.
Bought a bedroom set and the frame of the bed came with bed bugs! Never again! This place doesn't deserve a single star.
Ashley furniture rocks. The only furniture store in our area with stock ready for delivery!! 🚚🚚
None of the sales people had any joy, smiles or enthusiasm. I bought a recliner anyway because it was very necessary and there are no other places to look in this area. I did not feel very welcome.
Nathan was amazing.
Juan was our salesman. We asked for him because he gave us great service with a bedroom set we recently purchased. He gave us great service again and another great deal with our living room furniture. I will certainly return to the Ashley’s store for all of my future furniture needs.
The store was very neat and clean David was an excellent sales person I enjoyed the experience and we got what we were looking for and got a good deal on it I would recommend the store to friends and family
Amazing service by Peter! Because of Peter we were able to furnish TWO brand new homes. He was extremely helpful, polite, and patient. We will definitely be back for future purchases!
We have worked with Brenda Topping on many occasions and she has always gone above and beyond to help us get exactly what we need when we need it. She is awesome! Thanks again Brenda!
In general I think they have good furniture. HOWEVER, the extra warrenty company blows. 1 week to get a tech out, 2 weeks to get parts authorized and ordered, and 4-6 weeks for part to arrive. Been 4 weeks still waiting. Then they tell me to call to schedule a tech to install (another week or 2) or install myself. Keep in mind this is a lift chair need for an elderly person.
Please price check your item online before purchasing. I would of saved over $500 on my sofas if I knew before purchasing. Disappointed and felt taken advantage of, locate store was no help.
the people works there thay are not serious they try sell anything with a nice talking when you purchases any items from them they will be turn totally different people Im don’t recommend it anymore .say different and do a different I don’t want to say what they did with me but it’s was really sad
The people were very nice but there were two issues - none of the items we wanted to see were in stock (they said they had sold out of all items) and the pricing looked off. They said we owed $4000 on the furniture we selected (after the 50% off sale). Upon checking the Ashley website, it turned out they had overcharged us for everything. Ashley Home Store does price match. Once they gave us all the credits, we only owed $1900. It looked like they inflated the prices, then offered 50% off and it was still double what we could have ordered online. Caveat Emptor! Do your research and make sure you are not being overcharged.
Received a good deal on a floor model rug. Staff was pleasant.
Everything went good. Fast and friendly associate.
My husbands Ashley's card was used without his consent and when they saw he had a certain amount left they didn't even care his card was illegally used they automatically wanted him to apply for a different card until I told them no and made them call. They saw us as if were dumb and would listen to them since we are a young couple. They were no help at all and all they wanted was a sale the two girls in the front are snarky and plain out rude.
We walked into predatory employees that wouldn't let us look around on our own😂 We got annoyed and just left. Later we checked their reviews on here and on Yelp. Their customer service is more one sided.
Our salesperson was Joselyn & she was super. Very helpful without being pushy. Wonderful personality, we would definitely deal with her again.
Felix Valladolid at Ashley Furniture in Palm Desert Gave us excellent service when looking for a living room set. He went out of his way & helped me decide & even measure this large sectional couch set. We got an excellent deal from Felix. I have purchased many items at this store in the past & will make sure I deal with Felix in the future. Again, at a future date, Felix helped me in the selection if a new mattress & helped me get the best deal. I suggest everyone asks for Felix, who truly wants someone that cares about your satisfied with your selection.
We bought a couch last year and were very happy...$1300 with 18 months financing. We decide in August to get a new living room set...$5,000. Do the checkout process with our brand new associate and it takes awhile because he is being trained on the computer..all good. He offers us our financing, we choose 48 months. We sign and all is well. I change my automatic payments to reflect the new payment... I don't look at the statement because payments are recurring (BIG MISTAKE) ..I happen to open a statement the other day and Ashley's only gave us SIX months on $5,000!!! Make sure you all read everything before you leave because they won't fix it once you sign...
Dining set good quality and price. Quick delivery.
We went in shopping for a recliner. We found a recliner that we actually liked and it fit. We happened to find a chair for my wife that fits HER. The deal we got was excellent. Ashley really works with the customers and makes them happy.
(Only because I cannot rate ZERO stars) I will be returning to West Elm (shout out to William) and Pottery Barn and would sooner burn my money than give one nickel to Ashley’s customer service.
Nathan took care of us and gets 5 stars all the way! We're expecting delivery today and have not been given any window of delivery times. At least a four hour window would allow us to not sit around all day. 1 star on the delivery scheduling.
They where all so nice.
Great service
I was offered a a $ 99.00 protection plan because I was a returning customer, or that amount off the dresser I was purchasing. Said I'd rather have that amount off my purchase....but....when I was given the receipt it showed the $100 off ( $795.00 reduced to $695.00 )off the purchase price and then the $99.00 protection plan was added back on. Wait a minute, huh? I'm no mathematician but any way you slice it, I'm paying $795.00 for that dresser. Thanks for nothing!
Very cozy store. Excellent customer service. And super welcoming staff. We didnt end up finding what we were looking for out baby nursery room. But we loved the visit .
So disappointed. Overpriced, not in stock. Why bother?
Becky in sales was an amazing helper! Her and the management team were very helpful. They are all very kind and offered a lot of product details. I was looking for a new bedroom set. I ended up with a new set and new mattress! Becky helped me with a local delivery service as well. Becky continued to reach out to me to make sure everything was going smooth. R.P.
Becky Lopez was absolutely phenomenal! From the moment we walked through the door, she took care of us with every single thing we were looking for. She was very conscientious of our needs and went way beyond our greatest expectations. If you go to Palm Desert Ashley Home Store, Becky is your girl! Even though we are moving, she will always be our go to especially with how much she appreciated us being military. It’s so refreshing working with people who take care of service members
HORRIBLE EXPERIENCE- IMPOSSIBLE AND UNRESPONSIVE. I bought a three piece sectional in September SPECIFICALLY because I was told I would have it by October 6th. October 6th came and went and not a word from Ashley Home Store. I contacted James the salesperson who gave me his cell #. He was utterly useless. After a ridiculous amount of time spent trying to get a human I finally was offered a delivery date of October 8th. As I wasn't going to be home at that time, I requested a day I was available. It was set, confirmed and then I got a message saying they had the pieces and could deliver earlier. I chose to keep the date I selected and then Today TWO days before it was scheduled to deliver, I get a call saying it is backordered until November 7th, I refused that date and then was told it was now backordered until November 28th, I contacted the salesperson who didn't bother to reply. There is no way to email or contact an actual person with this company so you get stuck in endless loops of bs. I spoke with a person who claimed to see everything I explained in the notes and promised to have a supervisor call me- no one ever did. I have never experienced such horrible customer service,. I will never, ever shop Ashley again. Would be really nice to hear from someone, Thanks for the wasted time, blatant lies and unnecessary stress. Never again. Ashley.
We had an excellent experience with Julio Olmedo today. He took the time to listen to us describe what we were searching for and then made suggestions based on that conversation. He pointed out the sale that was going on which created really good value and when we made our election, he was very quick and efficient to make the sale, explaining the options for the product protection, delivery and explained which products were in inventory and which ones were not yet but assured us that we would be able to get our items in a reasonable time. Julio was not pushy in his approach at all and we appreciated his professionalism and desire to make sure we got what we wanted. Please make sure that Julio knows we truly appreciate his help today!
Came in with my family to try to get some furniture, bedroom furniture specifically. We got help from Henry and he was being very rude to us. He made my younger brother who happens to be a bigger person and made a few shady comments, one specifically was “Are you sure he is going to fit on this bed?” In a dude manner. Me and my family just brushed it off and continued because we were in need of the furniture. We finally saw something that we liked and he told us the price, mind you, it was on 4th of July and it’s when they have specials. He tried selling us a bed for $900, which is not bad at all, but my sister knew something felt wrong because of the specials going on. So she asked her husband to get someone else, specifically Hispanic because Henry did make us feel racially profiled as well as mentioned above, make my brother feel bad about his weight. My brother in law finally got assistance from Felix and he helped us out a lot as opposed to Henry. He helped us out with getting what we wanted and *surprise surprise* we found out that the same bedroom furniture that we tried getting, he sold it to us for about $600. Henry found out about this whole situation and became very hostile and rude in front of us at that with his co-worker Felix. Now we’d definitely would give the store a 5 star had Felix helped us out since the beginning, but because Henry was trying to scam us with $300 more, was very unprofessional and rude, we’d decided to give the store a 1 star.
If you go in make sure to stay away from Henry he has horrible customer service plus tried to charge us 300 dollars more than the actual price of the item we purchased🤦🏾♀️
Bought a new Sofa
The store is well stocked and has a large variety of styles. We went during a weekend sale and boy did we save a ton of money. James and Frank were our sales guys and we are very pleased with the service we received. Definitely coming back!
Maria one of your sales rep was not nice when I told her that I refused my items from being delivered as I wasn't aware that they would not set the items up in my home. If I would have known that before purchasing I would have chosen another set. She then said you can come and switch it for another set. She called me back 3 days later at which I has already purchased elsewhere. Then she just hung up. Unprofessional!!!!! I will not purchase from Ashley's again!!!!!
Was told our furniture was in stock and would be delivered within the week. When we didn’t receive a call we reached out to the store and was informed our furniture was back ordered and HAD BEEN back ordered when sold to us until December. Absolutely ridiculous. Watch out for Ricardo, he’ll lie to you to make a sale.
Not a pleasant experienced. Prices changed mid way through the transaction....not my way to do business. Be careful
The sales rep, Maria Gabanyic, was extremely helpful in finding the items that I wanted and explaining the pricing and delivery options. A few days after the sale, I decided to purchase a table to match the dining chairs I had bought, and contacted Maria at the store, placing the phone order with her. Once again, she was very thorough in processing the order. Excellent customer service!
Ed and Ricardo were very helpful.
Our sales associate, Gabriel, was outstanding. He showed us exactly what we wanted, looked up items online, suggested other items, and was overall very friendly and knowledgeable. I recommend him to everyone!
Great place to buy your furniture. Staff were very informative and helpful. Will shop there again.
Great experience and Sara was awesome. Thank you.
The Palm Desert store is amazing. Friendly, patient and helpful sales people. The discounts are great. The furniture is also of good quality. Worth my drive out there. Good road trip 🙂.
We have made several purchases at Ashley Home Store in Palm Desert. Today we were greeted by Peter and 45 minutes later we were walking out of the store purchasing a lift coffee table and two powered side tables. We will probably return Saturday when Peter is back to work and purchase a couch, loveseat, and recliner…are we happy, yes!
This review is completely based on my experience today 9/9/21. Walked in and was greeted by a friendly man named Gabriel. I told him what I wanted and said “I’m sure you’re all on commission- this won’t be a huge sale so I understand if you wanna pass.” I am SO glad he didn’t pass!!!! Gabriel is a GINORMOUS asset to Ashley’s Furniture. Amazing sales person. Did not pressure or hound me at all. He is so knowledgeable about their furniture, but most importantly he was kind. Great personality too. I looked at Mathis Brothers, & was going to purchase my new bedroom set and recliner from them, but instead I gave my money to Ashley’s ALL because of Gabriel. Give this man a raise ASAP. Do whatever you need to do to show him he is appreciated and you’re thankful for all of his skills. Do lot lose him. I cannot wait for my new bedroom set and recliner. Thank you SO very much Gabriel. You’re a gem Sir.
Took my brother shopping for a new recliner he gave the price range and the color of the chair he was looking for.. not only did our salesman find him his chair is the correct color but also the material the chair was made from was even better than expected this is probably the 4th piece of furniture me and my brother have purchased from this same store . Thank you to the staff for making this all happen
This was a great “no pressure” purchase! Our sales agent (Gabriel) was awesome! Very knowledgeable and helpful!
One of the worst experiences with a company in my entire life. I ordered a beautiful California king bed which was delivered to me on August 10. The delivery crew set everything up but failed to let me know that there were no support legs in the center of the slats. They built the bed and said everything was done and left. I then went to go lay in the bed and the bed started sinking in the center of the bed I immediately called them back to please hurry and return to fix the bed. They then explain to me that there was no support legs and then I asked them why would you build a bear that did not have the correct equipment in order to set it up properly? They then proceeded to call the parts department and order me the legs meanwhile taking off the slats so the bed doesn’t break. I’ve been sleeping on floor with mattress for 2 weeks. Numerous calls no one could get me a straight answer on how to get my bed fixed. This has been the worst experience ever! No follow up or help to fix this problem. I’m still waiting for a solution to this problem!!!
Henry was very professional. He listened to my needs and directed me to products that would best meet those needs. I am very happy with the choices that I made. Henry also was diligent in getting me the best deals. I would highly recommend him and the store.
Definitely not worth the prices for damaged or used goods that they call new. PLEASE check your items before the delivery drivers leave or you’ll be stuck with it. They deliver damaged and refurbished furnature. Then when you call and let them know your item is damaged, they'll send someone out to spray paint chipped paint. Because they will definitely refuse giving you any type of refunds. This place needs to go out of business IMMEDIATELY. I FEEL SCAMMED.
The arm of the sofa was ripped and has a hole in it. The delivery men left dirty handprints on the doors and door jambs.
Sales person Nathan was very good!
I'm giving Ashley's 5 stars because of there customer relations. My wife and I were greeted not once but 4 different times. Like two kids in a candy store my wife had lots of questions. The nice thing was the employee's would be close enough to answer a question and then give us space to look, but never far away. Quality of furniture, that would be up to you to decide. I would say we liked it well enough to buy a house full.
All the furniture takes forever to be sent to you. I can't wait 2 months for a couch.
Felix is a great sale person and takes care of me and my family every time we shop there.
Great store no pressure finally bought furniture
James is extremely helpful and polite. It was a pleasure working with him to purchase items for my new house! I highly recommend this branch. Thank you!
Great Salesman!
Peter Reichel was a great help in picking out our new bed ! Thank You, Peter !
Great customer service and the prices are okay but if you go on a discount day, they are great!
Sales people were amazing. Gabriel let us do our thing but was always nearby when we had a question. We went back the next day to make our purchase and Gabriel was stuck with another customer so he passed us on to his associate Jason AKA Chicago. Jason was a comic. Dude made us laugh and even managed to sell us a couple more items than we planned on buying. Gabriel come to check on us several times even though he was helping another customer.
There was a wide selection of sofas to choose from, as well as different price ranges. I was glad that the sales person didn’t follow me around the store. I wanted to take my time.
Kirk was amazing! Super helpful and knowledgeable. Thanks buddy!
Bad experience found out there furniture was cheaper then their big sale price at other name brand stores and there furniture is not made in the USA that explained why it was falling apart while being delivered to my home do your research before buying furniture from this place don't be like me and learning the hard way this place reminds me of a crooked used car dealership
Very good salesperson.....Henry. He was very efficient, and helpful!!!
I’ve always trusted my money with ashleys. They did a great deal for me, understood the concept of my living room and stayed within the budget. If what I wanted was too expensive they brought the price down for me to purchase. I love the palm desert California location, I beleive her name was Becky who helped me. I’ve bought entire dining room table set for 6 people for $1800 and a couch for $1200. She was amazing! Highly recommend ashleys furniture home store.
Excellent service, Josh the salesman was very helpful and manager Zach sealed the deal. Would highly recommend them for your furniture needs.
Who knew furniture salesman are the new cars salesmen? Hounds!!!
Great service, ask for Andy. Very friendly and informative!
Definitely not worth the prices for damaged or used goods that they call new. Make sure you check your items before allowing the delivery drivers to leave or you’ll be stuck with it. Don’t shop here as their warehouse people aren’t honest about conditions materials come in.
I love this place
Great service
Quick, easy
Got a nice couch today. Jason helped me and my girlfriend pick the best one available that fit our needs and gave me the couch with a 5 year protection plan at 0% for 12 months. I'll walk away spending less than the tag says and for a small payment each month. Thanks Jason you were very helpful the whole way.
Jason Picciariello was an amazing sales associate. He is funny, relaxed & doesn't follow you around. Ask for Jason at the door for the best experience!!! Thank you!
Store is not handicap friendly. The spaces between some furniture was too small to get through.
My experience was good. No five because what i wanted was not in stock and I'm still not sure when i will receive my items. Juan was very helpful and not pushy at all.
helped me get a really nice oversized chair for mothers day
Gabriel is an outstanding sales person. He quickly understood what I wanted and found it for me. It was a close out item which did not include delivery and went out of his way to suggest a person that would do it. This is my third experience with furniture purchases with Ashley and I will definitely go back again. And hopefully have Gabriel assist me.
Our salesman was very helpful and we found just what we wanted
Excellent care given. I walk with a cane and am slow but he didn't care. Did not rush me.
Today I shopped at Ashley's Home Store in the Palm Desert CA location, I gotta say it was an awesome experience, I found exactly what I was looking for and more, Steven Rendon (sales associate) who helped was very professional, seeked my needs as a customer, patiently helped find what I needed. I most definitely do will be going back to shop again. Thank you, M.L.
We visited Ashley's in Palm Desert earlier today, with a view to redeeming a gift card we had been given about three years ago. We were greeted warmly by a Sales Associate named Brenda, a lady we soon recognised from a few years earlier when she worked at another retail establishment in Palm Springs. Brenda immediately undertook to look after us with great care and impressive professionalism. We are very pleased with our purchase and, thanks to Brenda, our visit to Ashley's was a delightfully positive experience. We will be back.
This place is so nice and the workers are very polite!!
The best part of my shopping experience at Ashley Furniture Homestore in Rancho Mirage,Ca began when I entered the front door of the establishment.Upon entering,I was greeted by a very friendly young man whom introduced himself warmly as "Anthony".He inquired about what I was shopping for and offered his help,should I need it.I was pleasantly surprised by "Anthony's"demeanor.His sales technique and comfortable conversation are to be emulated and commended.I didn't feel any pressure,as many retail sales people tend to hurry their clients into .making purchases they may regret later,just to make a commission...This particular Ashley Homestore location rates above most large corporate furniture/home decor stores that Ive frequented in Southern California.I appreciate the professional and honest approach that this particular salesman exuded.I will be back to shop for home decor again here and I will request to have Anthony help me.I suggest that you do the same!
Hey Felix, the next time you want to ditch a customer, try telling them directly rather than having your co worker say you are needed in the office. I know for a fact you would never be interrupted when you are with a customer. Unprofessional and rude at the very least.
Waiting for parts for my table it took 45days and I paid for everything still having problems very bad business Palm Desert
There display was the best in the valley. Great customer service.
Beautiful expensive furniture.
Great place. Friendly Salesperson. NATHAN was EXCELLENT on every level. Was not intimidating, infact was very patient and very knowledgeable..Thanks Nathan
I bought a bedroom set over a week ago paid for them to build it once delivered when they got here and open the packaging they noticed the bed frame was missing screws so they couldn't put it together they told me they would get back to me on when I would be receiving the bolts I've called numerous times and get the run-around every time it is now almost two weeks later don't know both still no answer or help and had been sleeping with the mattress on the floor since very upset and unsatisfied
Beautiful place to start off! I want all the furniture , they lower the price BUT when delivery is mentioned within a week is considered 3 months is not professional. Had to return the item 3 times because it was damage upon arrival . RAC acceptance seems like a great option but they end up taxing an arm. Jessicas computer is always slow and her “give me one minute “ is an hour . Contracts are not done till you get on them and cooperate numbers can’t be given out for some reason . Never again will I purchase something from here. The salesman make their commission and don’t even care about the customer . “I just work here “ is the worst response you can give Jessica. Let’s just hope the recliner and chairs won’t be cheap material.
Nothing special way overpriced so they can say their giving you a deal buy giving you a price that still a little high
From the minute I walked in the store, I was impressed that the initial meeting with the greeter was helpful in directing me to the section I was interested in. After that, there were no hovering sales people breathing down my neck. The browsing experience was easy and stress-free. When I did have a question, someone was available within a minute to answer questions and only spent as much time as needed, then let me continue shopping. It was the easiest buying experience I've ever had. No hard sell at all. The associate, Brenda, was very informative and helpful. And their Easter 50% off sale is real! Everything in the store 50% off this week. Amazing prices. No comparison to other stores.
They always seem to have exactly what we need at a reasonable price. Delivery is on time and well done. And we love Maria, the sales person that we always deal with and count on.
Felix was very knowledgeable and helpful by showing us the furniture that we wanted. We also appreciate the military discount. See you again!
It was great..love the sales...my sales guy was super good, helping in picking out surf with me.....shoped two days in row....
I was taken care of from the moment I walked in. I wasn't pushed to buy anything that I didn't request to see. I love that there was no upselling. I got lucky to take advantage of a huge discount. Julio was incredibly helpful and kind. The next time I have to buy furniture, this will be my first stop.
Wrong order. Out of stock. Our problem to solve. Hung up on us. . . .
Great experience at Ashley. Our salesman Felix helped us and was very patient and professional. Beautiful showroom with Lots of furniture and accessories. Highly recommended!
The sales person...Good. profeccional...but bad store I ask to get reclaimed cash And take a me. At that moment He said no. Delivery in 2 weeks Or pick up at warehose.. So they loose a good cash costumer.
It is a big and nice store, but I could not founded what I was looking for.
Horrible store, unprofessional people. Had problems with them in the past, but ok well I went back and bought more stuff. And this time was 10 times worse then the first time. The lady that helped us was Amazing, but everything else was a nightmare. From the delivery to the customer service (phone) had to cancel my order. Now we had insurance for the first order that we bought and the same thing just Horrible overall. Will never spend my money there again.
(Translated by Google) Employee Steven should teach you how to address people with respect and politeness (Original) El empleado Steven deberían de enseñarle de como debe dirigirse a las personas con respeto y educación
I just wanted to post about the lack of follow up that this location DOES NOT provide. We originally ordered a sofabed in December 2020 and were told we could expect delivery around superbowl sunday , that sound great and would be called the day before about delivery times. There was NO call so we called the store were the purchase was made. I understand that a company that's as big as Ashley can be compartmentalized but why should the customer jump thru hoops to get information about their purchase ? Where's the CUSTOMER SERVICE? We've been given two more additional back order dates after we called for delivery information and quite honestly the third time is not the charm. We did not get any customer service until we went back into the store to cancel our order. If the information had been given to us about " only one company in the USA makes a mechanism for the sofabed and are behind due to covid " I could have been more patient.
I went to all the furniture stores in the area looking for a small gray/ black kitchen table that wouldn't break the bank for my new apartment. They had a lot of beautiful furniture there and they let you look around in peace. I found a great set that was delivered on time in perfect condition. A little more than I wanted to pay but it is just perfect for my space.
I will not purchase any furniture from this store again. They messed up the delivery date, and not only that they didn't even deliver the mattress on the day of. I go to the store on my day off in hopes to picking the mattress up myself and upon arrival I learned they didn't even carry one single mattress. Absolutely terrible experience. At least I got a refund.
Good client service and nice furniture
Hands down the best furniture store in the valley. The quality beats competitors, plus turn around time is much faster. We had an AMAZING experience this weekend with Maria! If you if you go, ask for her. She is so helpful, kind and not overbearing. I can’t thank her enough for all her help.
Maria is the best for how many years now i have no idea. But she is the best
Sales person Catalina very helpful and friendly
Be cautious of the sales team trying to get you to buy the warranty, It does not cover anything and is a complete waste of money. I specifically asked their sales associate if the warranty would cover the leather peeling on the couch and she said yes absolutely. That was a lie, they don't cover it. The warranty company also has horrible reviews. I spent 3500 on my couch plus 300 on a warranty I can't use. It's ridiculous.
The best customer service, ask for Peter. They knew what kind of bed I needed, It didn’t take long. The bed I picked out felt like laying on a cloud. I’ll be coming back for more. Ashley furniture are life savers!!!
Yes it was great. No appmnt.just walk in Was greeted right then and was showed what we asked to see and buy. Paid, got free delivery and Ser up in 8 days.Our sales staff was Mariela Magdaleno . We recommend Ashleys to anyone. Ask for our sales agent...
Do yourself a favor and ask for KEN! It was one of the best experiences I've had purchasing furniture. Quick and super helpful with assisting us with our furniture needs. He's super nice and not pushy at all. First time shopping here, and I will be back! We purchased an entire living room set for a KILLER price. 😁👍 Ended up coming back for a dining table and a mattress! KIRK was extremely friendly and helpful. He was able to check us out in under 10min because we had an appointment we needed to make! Great customer service and friendly prices.
I ordered my couch September 12, 2020. It’s now 2021 and still no couch. 4 months later still no couch. Horrible customer service, managers are never available! Took a month to speak to a manager cause they never are there and never return my calls. I’m so ready to go in the store and get my refund. Tired of waiting for a couch that may never come! Horrible horrible customer service NEVER PURCHASING FROM THIS STORE AGAIN!!!!!!
Love my new sectional! Very unique at a great price! I get compliments on it all the time!
After Multiple lies and never being honest, i am still waiting on an order that was promised 2 weeks ago. I do not recommend anyone buying from here unless you like waiting months and being told it's already delivered when you have no furniture.
Nice people work here, never buy the furniture, it's all garbage! I purchased they're most expensive bedroom set. Only to have it fall apart. Wood stain is so thin I have patches all over the set, drawers busted. I purchased warranty as well. But I can't get ahold of anyone I have call, gone on the website and I will go in store next. I knew I should have went somewhere else. Mathis.
Very unsatisfied with customer service. It goes beyond just the customer. It’s how everyone is treated regardless of being a customer. Will never support this or other Ashley’s and suggest to all that they go else where.
Worst store ever I got a leather couches . They’re about two years old the leather is falling apart they’re tearing at the seams it is like a second hand couch. Don’t waste your time don’t waste your money with these people they insurance they saw you was a lie. They around call you back they keep telling you they are it’s the worst store ever. They say they’re going to call you and they don’t I’ve been dealing with this for almost 6 months save your money go somewhere else.
Gabriel was wonderful! So helpful.
This is the second time I've made a purchase here and the first time was damn near perfect..But this purchase they cant seem to get me the remaining parts that they didn't send with the first delivery so I waited nearly 2 weeks for the part I needed and come home today 11-11-20 to find out the part they sent is something I already have and no I need to wait more for the correct part apparently because they don't pickup items once they are delivered. This is beyond frustrating because I've been waiting over a month for the delivery of the purchase and once I received it parts were missing. Don't purchase here unless you want to get the run around and have to play phone tag for days and days..If I could I'd give them -5 stars but unfortunately it won't allow it.
Gabriel was a pleasure to work with and gave us a great deal on some incredible furniture!
Gabriel gave us the best customer service. We were very impressed with his professionalism and knowledge. Thanks Gabriel!
received a recliner that does not recline the head rest. WE have made several calls with no results and keep getting the run around. They are the poorest store that in my 79 years that I have been involved with. The salesman lied to us as to the return policy.DO NOT BUY ANYTHING FROM THIS STORE.I was on a video chat for over two hours and no results as they promise to look into the problem but never any call back.
I won't mention her name, but my salesperson spoke 10x more than I did and 10x faster too. Went looking at mattresses but had some other things to look at as well. She blew through the different mattresses and found out very little about me or my needs. She didn't even know what a Purple Matress was. Once she thought she figured out she wasn't going to sell me a mattress, she disappeared. Didn't say anything, she just left me there, and didn't check on me afterwards, even though I roamed the store looking at some things. Besides that, prices seemed way too high for quality they were selling.
Good furniture, delivery service not so much.
Efficient. Professional. Quick process. Hopefully the delivery and product will be the same. Great price. Couldn’t refuse the purchase.
They have bad customer service, it was careless and not helpful. I came all the way from LA with my four kids and they told me they would deliver and that was lie. They didn’t deliver and they refused to deliver on the promised day.
Very pleasant experience. Nice selection and excellent customer service. Our salesperson Becky was great!
My salesperson Becky is AMAZING!!! I recommend anyone to ask for her!!!! The mgr came through big time for me on an issue on a sofa and between him and Becky we got it all worked out and they were awesome!!! I highly recommend them!!
I had a wonderful experience on shopping trip to Ashley Home Store! Martha my sales rep was amazing. She was not persistent and waited for me to shop the store. She was informative and extremely helpful once I was ready. Great option! Great prices!
Huge showroom. Very friendly staff. David and Andy took great care of us. Would definitely do business again.
ASK FOR BECKY! SHE WAS EXCEPTIONAL! NO PRESSURE TO BUY. HELPFUL THROUGH THE WHOLE PROCESS.
The saleswoman who helped us was helpful at first. We ended up buying a living room set, a kitchen table with 8 chairs & a recliner. She gave us her card with phone number but the 2 times I called her with questions she did not help us. She didn't seem to care since she already got her sales. They stated that because of covid our furniture will be delivered in 2 MONTHS, we agreed. But my recliner was delayed another month. They gave some bs explanation about because of Covid causing delays but almost 3 months? I called to Ashley headquarters & left a message. Never got a call back. Called the store 4 times until I got a hold of the manager who finally helped me. Got me my recliner 2 weeks (which was still 2 1/2 months from when I ordered them) earlier by calling the factory. All in all if you need furniture quick & need help or a call back quickly, then don't go here.
Terrible service. Terrible delivery. They try to be sneaky and switch things around just overall incompetent business and employees. They delivered a couch that was completely different and tried to tell us it was what we ordered. Just find somewhere else. You’ll reget working with these clowns
Beautiful store beautiful furniture - the sales personnel very helpful and not pushy - I will return
The store manager, Ed, without hesitation took care of the horrible situation I was dealing with. I was ready to go into battle, expecting to fight to get my issue resolved, but I was met with kindness, compassion, and an immediate solution. Thank you for making me feel like a valued customer and showing me you appreciate my business.
(Translated by Google) Very good work from the salesperson Corey. The ladies of the collection area have a pessimistic character !!! (Original) Muy buen trabajo de el vendedor Corey. Las damas del area de cobranza tienen caracter pesimoooo!!!
Good deals and great customer service. Visited palm desert store for Labor Day deals and left with a living room purchase.
If you are looking for customer service keep moving. This location has not owned up to their commitments. We had purchased a Bedroom set during the first week of August, with delivery estimated in a week, as the items were in stock. Six days later we called about the pending delivery and were informed that the date had moved to the 24th of August due to the COVID pandemic. They didn't explain how that was affecting the service, but ok. We did receive two end tables and the mirror for the dresser, however, no bed or dresser or mattress. The new date for the remainder of the order was now the 17th of September. Two weeks later we call again prior to the delivery to check on the status. Surprise, the date had now changed to the 24th of October. We asked why, the response was "It's what it says on the screen". No effort whatsoever to inform us of the delay or find the reason for the delay. My wife went to the store to speak with management only to find that there was no managers available. The staff again cited the COVID pandemic as the culprit for the delay. There wasn't any credibility left for us at this store. We cancelled the order, then were told that they would have a truck out to us next week to pick up the previously delivered items. It will take them less than a week to pick up, versus more than 3 months to drop something off. COVID will most likely be the cause for this huge discrepancy in logistics! It's been a horrible experience but we look forward to dealing with a reputable establishment during our new search, post "Blame COVID" era at Ashley.
We found a beautiful set for our bedroom. The staff was extremely helpful without being pushy or hovering.
Great sale going on and very friendly and helpful staff.
Gabriel was helpful and great!!! He made my furniture purchase experience fun and easy.
We went to Ashley Furniture because they were having a great promotion for 60 months with zero interest. Henry showed us several beds and was very knowledgeable about all of the Tempur-Pedic beds as well as the Sterns and Foster beds. They had a disposable safety sheet for us so that we could try out several beds until we found the perfect one for us. We finally decided on a Tempur-Pedic bed. We were please with the large selection and the great service.
I wish I had a bigger house. So that I could buy more of Ashley’s Furniture! I am very pleased with everything I have ever purchased from them. The staff is always so patient. And the sales with interest free on my Ashley’s credit card makes everything so much more affordable.
Absolutely loved the customer service and thank you Keith very much for all your help and making it fast and easy
Jason was my sales rep. We had a little issue with the order however, the follow up to the resolution were excellent and that’s what really matters. I appreciate the time and effort the whole team did to make me happy
Good customer service
(Translated by Google) Good thanks for your support (Original) Bien gracias por tu apoyo
Today my wife and I looked up theater seeing at Ashley furniture and we saw a recliner described as Boerna power recliner with a list price of $1399.99 discounted to $1,189.99.so we went to the Palm Desert location . When we arrived we were met at the front door where they told my wife and I that they were having a half off sale. They said they we could take half off Ashley's advertised suggested retail price. They also added that they would price match like furniture.We agreed and looked around ,when we found the same exact recliner in the store with the same part # the "suggested retail price" had miraculously jumped up to $ 1,999.99 and was now "on sale" for $1099.99. So when we showed the salesman the the website ad for their store showing the difference we asked to get the half off their the advertised retail price listed on their website. He left and came back a few minutes later and said that the ad was for Ashley's corporate .We said your sign outside says Ashley's .His response was they were not a "corporate" Ashley's they were actually an llc licensed to do business as Ashley's so those prices did not pertain to them. So at that point we asked to speak to the manager a few minutes later some other gentleman came out and said pretty much the same thing he parroted what the other person said we asked him if he was the actual manager and at that point he decided to tell some truth and said he was not so again we asked to speak to the manager when a manager did come by we showed him the add on our phone and showed him the chair and we mentioned that when we first came in they told us that they would price match so we asked them why couldn't they price match from their own corporate store price at that point he became rude and abrasive then parroted the same thing about them being an LLC and that didn't pertain to them and basically were out of luck so we told him that we were unhappy with that will pursue it further, at that point he got very rude and told us to go right ahead and he didn't care .Well that was a bad move on his part as we don't carry their we don't care because we spent thousands and thousands of dollars at Ashley's in the past but you can bet your bottom dollar we will never ever spend another dime there and you can also bet that we will tell the story as many times as we can
Juan was very nice and helpful when choosing out our new couch. We never felt rushed or pushed to make our purchase, which is a big plus for us. We have been to four other furniture stores as well as this one within the last week. Their customer service the first time is what brought us back and the customer service for this visit is what made us finalize our purchase. Will definitely be back when we redecorate the bedrooms.
From first arrival I was greeted nicely and allowed to wander alone for a short time to browse, then I was joined by Henry Clark who was very congenial and knowledgeable. There was so much to look at & I was impressed with the inventory and the price ranges. I found a sofa and love seat with the perfect measurements for my space and there was a sale going on too! It was an excellent experience and Henry made it that way.
I ordered a box spring for my daughter on the 4th of aug and was told it was going to be delivered the 12th which was here birthday. The box spring never showed up, so I called customer service to be on hold for 15min. I finally got in contact with someone and was put on hold for another 10mins. When the lady finally gets back to the phone she tells me the delivery was pushed back to the 25th and I wasn't contacted. Worst delivery experience I've had and will never be going back.
3 months waiting for a lamp shade replacement, still waiting... I ordered 3 sofas and a pair or lamps. The sofas were delivered just fine but the lamps came FedEx and one of the shades was bent up beyond repair. I tried calling, email, leaving messages and no response. I went in to exchange they told me to hold on to the lamp and it felt like they shushed me away on a promise they'll mail a replacement but 3 months later and I'm constantly calling them NOTHING! They're great at sales but horrible at customer service!
Love this store! Very nice variety of furniture. Also quick and efficient. I will definitely refer anyone looking for nice quality furniture.
We’ve purchased so many items from this store. Small bumps in the road before but nothing like this time. We made a purchase JUNE 12 and still are awaiting our order. It got delayed once. Never a call from anyone. We had to call to find out it would be two more weeks Until delivery. Call again expecting this weekend and they’re in stock at the warehouse but can’t get a truck out in our area until Wednesday. Umm if they’re there and I order well over a month ago why was I not first on the list to receive these when they were back in stock?! No one has once apologized for not receiving calls, delays in receiving our furniture, nothing. Prices in store are marked well above what the sell for online. This is our last purchase with Ashley
Once again we have issues with the quality of our products. We bought a couch from them 3 years ago and the main part of the couch front board snapped in half one day, took MONTHS to replace. Now having issues when I vacuum only to discover one of the boards is TWISTED with nails everywhere. They have issues getting reputable repairmen out to fix the couch and now this. You’re better off buying somewhere else.
(Translated by Google) Very bad service, they are not responsible for damaged items since you have less than a year that you buy your items and they have a bad treatment to customers when you want to speak with someone to seek support and solve the problem, I do not recommend shopping in that store. (Original) Muy mal servicio no se asen responsables en los articulos dañados siendo que tienes menos de un año que compras tus articulos y tienen un mal trato a los clientes cuando vas a querer ablar con alguien para buscar apoyo y solucionar el problema yo no recomiendo aser compras en esa tienda.
(Translated by Google) Horrible treatment they are not responsible for the guarantees they only sell and since you keep the damaged items the people who attend you do not help you at all (Original) Horrible trato no se hacen responsables de las garantías solo venden y ya tu te quedas con los artículos dañados las personas que te atienden no te ayudan para nada
Great attention from Juan, excelente person, helping my daughter to chose the first Furniture for her Home. Thanks
Staff was polite and helpful.
It's sorta defeats the purpose when the person screening on the way in has his mask a below his nose and most of the sales people are standing next to each other with their masks below their nose or not on at all. Beware!
Thank you andy for your outstanding costumer service and for helping me pick some of the best furniture in store.
The order process was great. The salesperson did everything to make the sale easy and fair.
Yesterday I had the best expierence, I would totally recommend Ashley's for any furniture you want to purchase. As soon as I walked in I was greeted by Corey (saleman), I wanted to thank you for being very patient with my mom and I. Also for getting us a very great deal on a bedroom set and sofas. I also want to thank the manager Bryan for reducing the price to fit our budget. This has been one of the greatest expierence I ever had. They did an amazing job in customer service.
Pretty good
Henry was really great from the start to end, will be back to purchase more items!
Very pleased with Julio. He found what I needed and at a very good price. Thank you Julio.
I was very impressed with Marrila. She went out of her way to find the couch that would work for me. This is a tough time for retailers. I appreciated her effort.
The store and the staff there deserve 5 stars. Assembly of my patio set was poor and needed a tech to return to rebuild. Tech was great too, fixed some chairs and noticed that some other portions of my delivery were assembled poorly. This required me to make another call to Customer Service. Three calls and 2.5 weeks later, I have not yet received a callback. I get it, with this pandemic and all, things are taking longer, but don't promise to get back to me in 48-72 hours if it can't be done. I made a trip to the store to get some attention; now, hopefully, I will get some service. Other than that, the patio furniture is truly beautiful and I'm happy with the product; I'll be ecstatic once all is assembled as it should be.
(Translated by Google) Elegant and cheap rustic beautiful quality furniture (Original) Muebles de calidad hermosos rústicos elegantes y baratos
They aight
Had a very quick and pleasant experience. Becky was very nice and extremely helpful.
Ken Chiaramonte was our sales associate, he was great, prices and quality was excellent!!!
Me and my husband went in to get some couches. Our whole experience was wonderful. Got the help we needed. David A. was the employee that helped us out. We left satisfied with our purchase, can’t wait to get our new living room set!
Nice place!
The team was awesome!
Disclaimer, my in store experience was great. Pre-pandemic times I’ve had zero issues. I ordered a chaise online back on the 13th and my card was immediately charged, but I never received confirmation. I called a couple days later and after 6 attempts I finally got through to a really nice woman who let me know that there’s an issue with ordering online and even though it charges for the item, the sale itself is never completed. She got a hold of Synchrony, told me the charge would be reversed and that was that. She was incredibly helpful and very nice. Much to my dismay the item I purchased was sold out so I just let it go. On the 20th, it was back in stock! I was so excited. I ordered it online, albeit hesitant, and got a confirmation number, but the order status read as failed. I immediately called and spoke with another nice individual who told me that nothing was showing on her end of an order ever being placed. She transferred me to someone that just took my name and number down and said that someone would return my call in 48-72 hours. I have it set up for delivery on 5/23 and haven’t received any kind of delivery confirmation email that is usually sent 24 hours in advance. I called this morning and this point they are only taking names and numbers down and now the call back time is 96 hours. Moral of the story. Don’t order online.
My salesman was very accommodating as I walked around the whole store because there was several things I was interested in. I never felt pressured which I really appreciated. When I finally decided on my purchases, he and his manager worked with me for an acceptable total price. I had to move my delivery date twice and got a credit when I found my bedroom set was on sale. Everyone that I dealt with were very nice and professional. I finally got my delivery today! Truly appreciated the communication on my delivery time and the 2 gentlemen did professional job setting everything up. I will not hesitate to shop at Ashley’s again !
My wife wanted a new living room chair and ottoman. We called Jed and told home what we were looking for. From start to finish we had what she wanted and at the house in less than four hours. Thanks for the exceptional service Jed! See you soon for the new dining room set.
I love the furniture! The service at the Palm Desert store is the best. Very polite and they do not waste your time. They make it very quick and easy!
Cheap furniture that is highly priced.
WORST COMPANY EVER!!! They lack communication and for that my delivery is going to be delayed even longer! Avoid at all costs!!!
I just bought a 14pc living room set , with a associate there ,Monalisa ! She was amazing and was a great help i eneded up walking out with my living room set plus 2 beautiful big dressers for my older kids.. She was extremely kind and willing to help. I recommend her and i will go to her for future business. Ask for her !!
Alex was very professional and helpful He got me a great deal on furniture. Thanks!
had a great experience at Ashley's I was greeted when I came into the store very nices people's .I was ask do i need any help. and at the end when I bought furniture Mister Phoenix help me thank you Ashley so much furniture is beautiful.
So I go in a couple days ago and theres a guy I think his name was alex or adam. Super funny and friendly. I always go see maria. Shes filled my entire home with ashley furniture. I like their selling style because they're so friendly, they made me feel at home and they were very kind and patient. They helped me a lot and I wish I could've bought more. I'm coming back AGAIN for sure. The quality is exceptional. Get the protection plan. Its worth every cent. I love how friendly and family oriented the store feels. It just has a great vibe and I'm sure that's thanks to management as well. I work in retail and know how important a great manager is. Specially when it comes to driving sales. I never have a complain. I actually thing getting lost is fun in that store. Theres always someone to help you get back to the main entrance. I think what impressed me the most was not just their attitude but the way they approach their customers. It was nice to not be pushed into anything and it was even better that everything was explained thoroughly and it was so easy to understand my contract. Thank you to the palm desert store.
Awesome experience buying furniture. Felix helped us and was extraordinary! I would recommend him to anyone needing help with furniture. We will recommend Ashley’s and Felix to all of our friends and family needing furniture moving forward. Thanks again!
Peter was great help, going above and beyond to make sure we got the perfect furniture, answering all our questions thoroughly.
Jed Pannell was our salesman and he was very knowledgeable about all of the furniture and mattress'. He recommended the best furniture that we were looking for and got us some great deals.
Jason was awesome. A big help and no pressure.
We had to hoo to court to get our problem resolved.
Go in and see sales rep Andy Garcia, highly recommend!! Wonderful customer service and guidance!!
Great selection great customer service and pricing
Thank u again Efren for your professional service I appreciate they u took care of my wife and I.We will definitely be back thanks again and God Bless You.
Had a great experience thanks to my sales rep Monalisa. She was very helpful and was able to work with our budget. We were able to walk out with exactly what we had wanted
Very helpful and accommodating sales people. Thank you
I am very happy with the sales person which was Raul, but the issue has been with the delivery I’ve been scheduled twice and on the same day of delivery they call me to tell me that the items are damaged. And I’m very upset
I got a wonderful deal on a close out dining table and chairs with buffet. Could not be more happy with our salesman. Great experience!
If you want Great Customer Service ask for Monalisa. She’s amazing . Very nice . Very Attentive and loves what she does. Helped me find something I really liked . Thank you so much
Great salesman! Very knowledgeable. Will be back.
I had gone in just before Christmas and was greeted by Peter Reichel. He was very professional and demonstrated knowledge on the TV stands that I was interested in. I wasn't able to buy that day but he updated me on price and size of the unit I was looking at. Went back today and purchase the unit. I was very pleased with his demeanor, professionalism and knowledge. I will definitely come back when I'm in the market for a couch and recliner.
(Translated by Google) Very good service from Monalissa. Very kind and with much patience towards us, I recommend it. (Original) Muy buen servicio por parte de Monalissa. Muy amable y con mucha paciencia hacia nosotros, la recomiendo.
Wow I am beyond satisfied with my purchase! My sales person was Monalisa she was very Professional, and Determined to get the right pieces for my home. I Recommend her for anything you need! Also I would like to say thank you to Albert for getting the full order in with all the right things possible, Aswell as Brian for getting my orders on the right date when I needed it the most I really do appreciate the hospitality there at Ashley's Furniture Palm Desert! I will definitely be doing business with y'all in the near future thank you guys once again see you soon. Good job to everybody there keep up the great work Everybody!
Very fair price for what you purchase
So, my husband and I came into the Palm Desert store right after the New a Year. Raul , met with us, spend a lot of time answering our questions and showing us a variety of sectionals. His professionalism, attentiveness were impeccable. He offered help without any sales pressure. He was a pleasure to work with and we left the store feeling very happy with our choice. However, things did not go without a hiccup. Delivery was an issue and there were several problems. I was very frustrated , enough to consider cancelling my order. But, Raul stepped in , he with Carmen who works Customer Service, did not abandon ship. They followed up, made sure delivery was rescheduled expeditiously. Compensated for all the stress and inconvenience we endured assured we were happy. Our sectional and new table arrived , and we love it! We are so excited and we are so grateful that Raul was our contact , and he did not forget about us once we bought the furniture . We will be back to shop again and I guarantee , it will be Raul, who we work with on any purchase we make. His customer service skills are exceptional, his professionalism refreshing and Ashly Furniture should know what an asset he is to their store and sales. It is because of Raul that we will furnish the rest of our home at Ashley’s Thank you , for a happy ending
Where do I start? The holidays can be stressful, imagine needing new furniture. We needed a new sofa that would be delivered before our guests arriving for the holidays. MonaLisa met us with a smile, and happy to help us. She was attentive to our needs and helped me pick out the perfect set. I am beyond thrilled. MonaLisa went out of her way to add some detail to our experience. I asked her if she was a home interior decorator, because her style and creating the most beautiful set with an idea of matching pieces to add to our home. I will be back for some more decorating tips, as well as the AWESOME customer service! Go see MonaLisa Sauceda! We will be back in April MonaLisa!
(Translated by Google) They are very friendly and explain you very well and that satisfactorily well (Original) Son muy amables y te explican muy bien y que satisfactoriamente bien
We are grateful to have found the Best Furniture Sales Person in the valley! Monalisa Sauceda's knowledge and patients was key for us. Shopping for furniture could be quite stressful, but Monalisa not only made it pleasant, but also made it exciting and fun - she even goes as far as researching and follows up via text and or email when you are pressed for time. AWESOME! Without hesitation or reservation, I strongly recommend her and Ashley Furniture Palm Desert!
Monalisa is professional and knowledge she gave exceptional service. My husband and I went in to purchase a dining table, we were unsure on what type of table we where planning on purchasing. Monalisa was very patient , we did not feel rushed into making a decision. She stayed later with us until we decided on a dining table. Highly recommended Monalisa for all your furniture needs. We will definitely be going back their.
This was the first time shopping at Ashley. As soon as my wife and I walked in the door we were greeted with a smile and warmth. Mrs. Monalisa asked how we were, and how she could make our night better. She was attentive to our needs and directed us to exactly where we needed to be. Monalisa was extremely informative, and explained everything in great detail. This allowed us to make the right decision concerning our new furniture needs. We were not only pleased with the options and selection, but also with the price. We have shopped at other stores, and we have to state, it was an absolute pleasure to be met with such professionalism. We would definitely be returning, as well as making recommendations.
I'm giving this a one star just entirely based upon the lack of customer service. not one soul asked my mother and I if we needed help and the man at the front door said absolutely nothing to us when we walked in and out. Not one sales person asked us anything about the mattresses we were looking at or the $500 recliners I was thinking about purchasing. I decided not to buy anything because no one would talk to us. It felt like they didn't wanna deal with us. I'll buy my furniture elsewhere thank you very much.
Great quality furniture. Definitely a place where you know that you pay for the quality, not quantity.
Cheap furniture, horrible customer service
Have to Check their prices on the internet. Can find it better priced 2 del and both came in damaged . many phone calls and trips to store. Still no resolve
Ashley HomeStore is a high class furniture purveyor with a large warehouse-like selection of very expensive furniture. I personally don't like the individual sales people at the entrance ready to pounce on anyone entering the store. But that's my preference, many may prefer the individual attention. Expect a large selection of any furnishing for the home and if they're running specials you can probably find more reasonable prices.
Tricks of sales....
(Translated by Google) They don't respect the prisoner for lies (Original) No respetan el presio pu ra mentiras
Pitiful.....unless you like upholstered Mcmansion furniture
#3 June 2022 We purchased from Ashley Home store once again along with sales associate Miranda once again! We bought 3 beautiful bed sets for our daughters. Miranda was a rock star to work with!!! Thanks again for everything. #2 May 2022 We purchased the most comfortable and beautiful couches with sales associate Miranda. She was knowledgeable, sweet, professional, and extremely easy to work with! We would definitely recommend her to everyone as well!! #1 We purchased a beautiful bed, 2 night stands, and a mattress from Ashley Furniture in Palm Desert. Our sales associate Monalisa was absolutely a pleasure to work with! She was so friendly, professional, had lots of patience, and never once did she pressured us to purchase anything we didn’t want or need and we truly appreciated that. We’d definitely recommend her to everyone! Thank you again, The Zabalza’s
Repeat customers
My wife and I went to Ashley's on a whim to look at living room furniture. Told Becky what we were interested in. She took us right to the furniture that we asked about and gave us a couple of variations to look at. After picking out the pieces that we liked, Becky informed us that this day was a 50% off sale on every thing ! So we ended up saving a ton of money by buying on this day ! Thank You Becky for your good service and Thank You Ashley for the terrific sale day !!...........
I had a great experience at the Ashley Home Store in Palm Desert. My sales person Monalisa helped and work with me with the furniture I was looking for. She made sure I was happy with what I was purchasing.
We inquired on new furniture and salesman Ray was so patient and very helpful. Took the time to listen to our needs, and helped us fine the perfect living room set plus other items. Thank you Ray!!!
It was our first time walking into Ashely's Furniture store and we look forward to coming back. We came in looking for a recliner and Monalisa helped us with our every need. Even after we left the store, she stayed in contact with us to ensure a smooth delivery. I highly recommend setting an appointment with her to purchase furniture.
I have nothing but good things to say about my multiple experiences at this store. Mona Lisa was the first to greet me in July and she has continued to be my “go to person” for all my on-going needs. We’ve purchased bedroom, family room, and living room furniture all with her steady support. I recently had to change a major portion of an order and Mona Lisa made the whole transaction a pleasure. I definitely recommend giving Ashley and Mona Lisa a try!
Thank you so much Becky Lopez !!!!!! Becky is the best she was so patient, not pushy, and didn't mind my kiddos wrecking havoc ( Idid my best to keep then calm) she got me a great deal on both my sofa sec. And a dining tabke her taste in decor is brilliant. It took my a few visits to make a deal but she never gave up on me thanks again...
An overall great experience at Ashely Home store at Palm Desert CA 👌👌Our move was very abrupt and was pressed for time to have furniture delivered before move in day. My store attendant was Monalisa, just so beautiful, very pleasant and patient. She worked with me tirelessly for two days to get us the furniture of our choice to be delivered before move in date. We didn’t have to settle on quality or style just because it was short notice. The price was just right for our family budget. The manager was very courteous and friendly.
It was nice and clean and staff was friendly
Couldn't be happier with the sales men David. He made my purchase simple and very easy you won't find a better price anywhere else.
Mona Lisa Saucecla was terrific. She spent a lot of time with me to make sure I was happy with all of my furniture decisions.
Thank you Derick for your help. I was so grateful that you could find the exact bed I was looking for. Your knowledgeable assistance made shopping so easy. Anita
Derick was very helpful. He answered all of our questions. He offered the best furniture buying experience for first time buyers! He was patient and attentive. Ashley HomeStore, you have a great employee!
I needed a mattress asap and i heard that Ashley Furniture been having a lot of sales and a sales women name Monalisa made me feel welcome as soon as i step foot into the store i had informed her about my mattress dilemma and she lead me to the right direction. She then proceeded to describe all the difference mattresses. She was very patient as i tried them and asked questions about them. She informed me everything i needed to know, which made picking a mattress an easy choice to make. If anyone goes to Ashley Furniture I highly recommend Monalisa. She knows what she is talking about and is very professional. Thank you so much Monalisa i am look forward to doing more business with you in the future.
I LOVE my new Tempur-Pedic bed from Ashley Furniture! I've never slept so good! My knowledgeable sales person, Janice Ketza is a sleep expert extraordinaire! Ask for her - you won't be sorry..
Quit telling people you have 50% off when you really don’t! Two weeks ago this couch was $1499.99 and now you’re advertising it with 50% off for the same price! #FakeSale
50% sale today ! Palm Desert location; immediately found what i was looking for with the help of Lisa P. She was very helpful, patient, helpful and would recommend her to all that need furniture. Great service, and a happy customer, Thanks again :)
Great customer service and alot of options. Thank you Janet for all your help... Juana N Delgado.
Janet was very helpful in helping us find our new livingroom. I love shopping at Ashley's they have great customer service and a variety of furniture to choose from. Thank you. Saul Mora
Derick was very helpful since the very start.We were able to browse and compare prices without any pressure and found the perfect couch for our new home!
I would like to recommend our salesman Derick, he is knowledgeable, professional, polite and made my experience at the store easy and very helpful!
Derick was fabulous to work with. Spent a lot of time with me and I got exactly what I was looking for. Very knowledgeable about beds. I highly recommend him for your home furnishings.
David & Monalisa are a great team! Both we’re very knowledgeable and friendly since the minute we walked in. We purchased a mattress and they answered every question along the way and worked with our budget. Thank you both for everything!
We went to Ashley’s just to browse at the sofas. We were greeted with a warm welcome right away from Monalisa. Monalisa asked us what brought us in, we let her know we were looking for either a sectional or some small to average sized sofas. She let us know where in the store to look and if we had any questions or needed further assistance gave us her name and that she would be more than glad to help us. We appreciated the fact that she was not one bit pushy or sales driven. Once we browsed around and saw the different styles we approached Monalisa and had several questions that she answered with great expertise. Let me tell you, for being fairly new Monalisa knows a lot of great information. We ended up gathering info on three different sofas, she gave us details on prices, delivery, discounts, sizes, etc. We let Monalisa know we wanted to go home to think it over and that we would return within the next few days. Monalisa contacted me a couple days after our visit scheduling a time later in the day to help us. Monalisa patiently gave us some more time to finalize our choice and once we decided on our sofas she happily helped us with the purchase process. We wanted to thank Monalisa for going above and beyond in her customer service. Not only was she patient and very helpful but we greatly appreciated how we didn’t feel any pressure or rush throughout the process. We highly recommend if you visit Ashley’s ask for Monalisa, she made sure to get us the best deals possible while displaying a great and friendly personality. We couldn’t be happier with our experience. Thank you Monalisa! :)
So I went into Ashley’s furniture store in Palm Desert, the gentleman Gabriel was very helpful in the beginning, but the following day when I notice I was paying way too much and felt sick to my stomach and wanted to cancel my order and get a refund they offered me an incentive to keep the sale, so I did, that’s where all goes downhill from there! I ordered my furniture and paid for it the beginning of the month did not get it to the end of the month And on top of that they canceled several times and got the order incomplete times ( even though I had them email me the invoice they could not even get that right! ) I was without furniture without beds for my children, when the furniture finally did come One of the headboards was cracked so we had to wait an additional six days for my bed it to be replaced worst service ever never again want to shop at Ashley furniture at any location they are quick to take your money but in no hurry to give you what you paid for or to fix any of the mistakes they have made!I would not recommend this chain store to anyone!
Juan has exceptional and efficient service! Super friendly and answered all our questions while being very patient. I would recommend him to any one who needs help finding furniture for a reasonable price. He’s the Juan and only rep I would go to! Ed was also very helpful and kind. Great staff.
Excellent service! Janice Was very helpful! Great listener, really wanted us to get what we wanted with our specific needs. She helped us find what we were looking for. She was not pushy at all gave us our time when making a decision. Happy customers!
Becky was exceptional in helping us find the right mattress. She took time, she was extremely nice, and very Knowledgeable. We will be returning again for the rest of our furniture in the future.
Great furniture, friendly & helpful staff.
Mona lisa was very friendly and helpful! Great selection!
We buy our furniture here and I love their stuff and so far what we get had been the same as what was on the floor. I have been to other places where what is delivered is less quality than what we looked at. And the prices are reasonable. We have had great interaction with salesman David Abraham, I believe is his name. Nice guy, not pushy and listens to your needs. Not a slick kinda guy like some of them that stand around. A very real person working to make a living like the rest of us. The only reason the store gets four stars and not 5 is because when we made our selections, the management just was so slow in honoring discounts or adding in my store credit. After 2 hours, we just left and didn't buy anything. Now they would have lost the sale if David had not been so kind to us. He called us and apologized and we told him we would be back. And we did after a couple of weeks and he had still kept our order. But again, he gives it to management and one decides to take a break and the other gets on the phone "with a customer". And we wait for another hour. We watched all this and we are in customer service and we don't treat people like that. It was not busy at all. The other sales folks just were standing around looking at us. Made us feel uncomfortable, but David deserved the sale. Then it took forever for them to give me my store credit and I had to explain why I had a store credit. Jeez..really?? Finally we were able to finish and if we go back it will only be because of David. Good salesman, good prices, good product, bad management team.
Alexander was very professional and helped us find the right furniture for our new casita. Come see him for your furniture needs.
Had the absolute best experience in customer service from my saleswoman Monalisa S. I just went in looking to buy a bed but instead bought a beautiful bedroom set and I love it! She was so very pleasant and helpful. Thank you so much Monalisa!
Walking into the store i seen Monalisa welcome me into the store and even though i didn't get to purchase anything yet I'm still going back and making an appointment with Monalisa when i financially get more settle with my place for my son bed set. Thanks to Monalisa i found the perfect bed set and also called to check if I’m still instead in the bed set. People ask for Monalisa she is so kind, so patient and easy to talk to and walks you through the whole store and won’t stop until you leave happy and satisfied. Be back soon.
I was so happy with my costume service here at Ashley furniture in palm desert. Monalisa was polite, friendly and so very helpful we purchase a sectional sofa and thanks to Monalisa help and good judgment we left happy and our living room is completely and feels more at home. I will be referring all my family and friends because there is nothing like a home feeling complete and comfortable with my family.
Altho my husband and I didnt purchase anything this time. Monalisa coustomer service was awesome. She greeted us with a warm friendly smile and upbeat attitude. She is professional and courteous as well. We will be returning to her and referring family and friends to her as well. She has a great eye to fill our new home up with.!!
If your out looking for a good deal this is the place. Our salesman Was Alexander and he was so helpful and patient. So excited for my items to arrive😊
Alexander Valenzuela was super helpful with us. He was calm, funny and knowledgeable with all products. I'm coming back to him for sure for any of our furniture needs. If you need anything furniture related come see him.
David was very helpful and patient when my mom and I were going around the store debating what we wanted and not wanted. He went above and beyond to get us a great deal at the end of the day! I highly recommend him as a great sales associate! Thank you David and Ashley’s furniture for my new living room furniture ! Will definitely return back for more home furniture in the future!
We had a good experience shopping at Ashley Palm Desert. Thank you Mr Bill Wilder for your help. Highly recommend Mr Bill Wilder👍
Alexander was an excellent help today. He got me a couch for way cheaper then expected and it had the coffee table and side tables we needed . Perfect steal! Thanks guys!
Been all over town looking for a recliner and Alexander gave exceptional customer service. Can’t wait for my chair to arrive🤗
Came in to Ashely’s furniture overwhelmed Having to furnishing our brand new home and Alexander Valenzela was so helpful and honest with us! Came in with a style in mind and ended up loving what he recommended, even recommending accent pieces to match the sectional. I was hesitant coming in knowing how other store salesman work with being behind you throughout the store. He introduced himself, gave us time and came to us to see what we found/liked and what was our version. I’m very happy with what we found with our first purchase at Ashley’s. So if your looking for furniture or home pieces come in and ask for him, promise you will be satisfied!
We had a great experience!!! Lovely people to deal with. Our sales rep was Alexander Valenzuela and he gave us the best deal possible . Would highly recommend.
Shopping for furniture is not as overwhelming with the amazing Alexander Valenzuela!! Thanks for all of your assistance!!
(Translated by Google) My seller was Alexander treated me very well I recommend him is very good seller thank you for everything (Original) Mi vendedor fue Alexander me trato muy bien lo recomiendo es muy buen vendedor gracias por todo
Thank you Derick Calderon for your patience and amazing deals will be recomending to friends & family
Alexander was very informative, warm and professional. He didn’t hover and wasn’t pushy. I will definitely recommend my friends and family to him.
Excellent customer service! Attentive representative without being overbearing and annoying.
Sales staff was great found a great livingroom set and got a great deal! We love Ashley Home Store.
David P was very helpful. Made our experience a memorable one. We sure will be back due to their great customer service.
The staff was really friendly they helped us with better deals. I recommend coming here because the prices were decent. Are salesmen Juan was nice and helpful.
Monalisa was very helpful and they price matched online so we got the best possible price! Thank you!
During my visit my sales associate David P. was very helpful and the staff was friendly New couches coming my way !
Alexander Valenzuela did an amazing job! Helped us out with all our questions and concerns! Very professional! Highly recommend him!
Alexander was very helpful and gave us many options to make sure our living room set was perfect
David was great! He made our shopping experience easy and fun! I will definitely be coming back and asking for David
Helpful service from Derick today looking for a chair to match my living room! Got a great deal too during the 50% off sale!
Alexander Valenzuela is hands down the best sales person I’ve ever dealt with. He knew everything we wanted and what to look for. He was super genuine, which is something I’m not used to. And because of how great he was we actually bought way more than we anticipated! Being pregnant I get easily annoyed and he was just the sweetest. Thank you so much! Because of him when we move into our new home I will definitely be back to buy more!
Thank you very much to derick Calderon for the amazing deals will for sure recommend
As I walked into Ashley, Derick greated me instantly. I walked around whole store looking for just bedroom set and he was so patient, nice and such a great sales person. I have worked in customer service for 15 years and I was so happy! After 2 hrs I have gotten a great bedroom set and mattress ! Went from just buying a queen headboard I ended up getting an. Whole king bedroom set with mattresses! Thank you derick thank you Ashley’s furniture! 💕
Disheartening 😔
Gabriel at the Palm Desert location was amazing to work with! No pressure and only had solutions to my concerns. Overall great experience.
Gabriel was super awesome and took care of all of our needs.. he wasn’t pushy and listened to what we needed.. me and my husband are now proud owners of a beautiful new furniture set. Thank you for everything
Becky (sales lady) was so wonderful! I am very picky and wasn’t trying to spend a whole lot. She was very patient with me and gave me so many different options. Totally nailed what I was looking for. Definitely ask for Becky If your in the need of anything new for your home. Plus they had some amazing summer sales going on right now! Manager Bryan was also very nice and helpful. Thanks guys can’t wait for my stuff to come in.
I came in during the holiday sale, I was greeted by Monalisa she was so friendly, she let me know she was new to Ashely family, but she was very professional and looked very natural, she was very helpful, show showed me what I wanted to see and did not try to upsale me, I will be back for me bed set soon yaaay thank you Monalisa.
(Translated by Google) Juan Rojo, is an excellent seller, explains everything with details, we made a very good purchase, Thanks! (Original) Juan Rojo, es un excelente vendedor, explica todo con detalles, hicimos muy buena compra, Gracias!!
Juan Rojo in Palm Desert did a great job helping us. As soon as we walked throught the door he was very friendly. I was not planning on buying anything but I ended up purchasing the matress that I had been looking for. For a great deal!! Thanks again Juan Rojo.
Juan Rojo was great in helping us get our new living room. He was great
I love this store, always clean, and My only salesperson is always Maria, she’s very patient, friendly and very professional, never pushy, ❤️ That’s the feeling you want to experience as a costumer.
Shout out to Derick Calderon for the amazing discounts, go see him for your furniture needs
Alexander was great to work with. He was very nice and it was a quick process picking out our bedroom set. He wasn’t pushy and he answered all of our questions.
Palm Desert Ashley furniture has a large variety of furniture to choose from. It was very clean and Derick was very attentive and made sure to follow up with me if I had any questions. I returned and he assisted me on a purchase with amazing prices!! Thank you Ashley Furniture of Palm Desert & Derick!
First off I must say walking into Ashley’s Palm Desert is such a pleasure.. Andy Garcia has always been our go to salesman, I cannot say enough about the kind of customer service he provides. Very honest, thorough, professional, definitely knows his stuff no matter what my questions are. Andy and Bryan went out of their way to help myself and my husband get the best deal possible. I can promise one thing with this type of professionalism and treatment I will never shop at any other furniture store again.
We had the BEST sales associate Becky to help my family and I with all our new furniture for our new place. She was very patient and also really helpful in our decision making. Most definitely will give her a 5 out of 5 star rating. I cannot wait to go in and buy some more pieces for around the house. I will ask for no one else but Becky. She’s great!
Although the ad was false the saleswoman, Monalisa, was very nice and respectful of our particular needs. If it wasn't for the sincerity we felt from her we would have gone elsewhere. When you give out flyers that state " everything in the entire store" is 50% off, no fine print, and then the customer says ok I want this $4,000.00 bed and you say " oh, except for that which you want". That is false advertising at its best, or worst, depending on which side of the deal you're on.
Stephen Bennett is an awesome sales rep...we will ask for him every time we shop at Ashley! We absolutely love our TV stand with the fireplace insert that Stephen picked out for us!
Visited here on the 4th of July and received excellent service by salesman Derick, also dealt with a great Manager by name of ED. Will come back for sure.
Great store and amazing customer service!!
Best customer service in my opinion, Becky was very sweet and extremely helpful. Great experience!
(Translated by Google) Thanks to Derick Calderón for his help (Original) Gracias a Derick Calderón por su ayuda
I had the best experience Today 😊 Becky was awesome everytime I got to buy something she is on top of it. Thank you so much !!! Thank you Brian you are a great Manager 😊 Dagmar Foyt
I was very pleased with the associate that helped us. Monalisa Sauceda thanks for everything and your time for helping us find exactly what we needed.
Monalisa had great customer service she answered every question i asked. People like her will make ashley homestore grow and gain alot of business because of people like her self
We worked with Steve Bennett in the Palm Desert Store. He helped us find everything we needed. He went out of his way to help us. Great experience!
Excellent customer service!! Alexander Valenzuela was very helpful in every aspect. Would recommend to friends and family to purchase furniture here.
Maria is an amazing salesperson!!! She showed me so many options for my dinning room table. She was patient and not pushy which is hard to find about people in sales. I really liked the dinnerware sets she showed me but I really needed a big dinning room set for family dinners. She got got me the best deal for my dinning set an the finance options really help. In the future I will be needing a living room set so I will definitely be back to see Maria an the deals available.
The lady was very patient and very helpful and respectful she really helped us a lot made my shopping way easy
I really enjoyed going to the Palm Desert store you had a variety of furniture to choose from and your sales guy Alexander Valenzuela was very nice and helpful. He was patient even knowing that i was there just for an estimate i will definitely coming to get my furniture there pretty soon great customer service. Thank you
Maria was very helpful and patient with purchase of our new bed. I would definitely come back just for the service alone.
If I could do zero stars I would. They have the worst customer service ever !! Ordered a living room set then on delivery day they only delivered the sofa and loveseat. The coffee and end tables were on back order. They kept giving us different dates of the re delivery. I would call and try to talk to someone and it was nearly impossible. They ignored emails. Horrible service!!! We ended up asking for our money back. Who knows how long that will take !
I wish I could give this place a 0 star By far the worst place to get any furniture the quality is so cheap and breaks easy I’m so disappointed with this company the customer service is just as disappointing
MonaLisa was great! Not pushy, just helpful.
My husband and I had a wonderful shopping experience while looking for our new bedroom set. We want to recognize Ed and David Parkerson for their extraordinary assistance. They were both patient and provided thorough answers to all of our questions. Thank you both for your professionalism and knowledge of furniture sales.
I really enjoyed going to your store you had a variety of furniture to choose from and your sales guy David Abrams was very nice and helpful. He was patient with us and just gave us great customer service. Thank you
I love my new sofas, they are very comfortable and they look beautiful in my living room. Thank you Jason for helping me select the right pieces and your Manager Ed Flores for making it possible. I’ll be back for additional pieces to compliment my sofas.
Janeth Magaña helped me with my purchase, my husband and I are really happy with our new living room set!
Was a great experience. I got exactly what I wanted. Thank you for making it affordable.
Becky referred Maria to help us with your purchase today. Maria was very very helpful and because of her we got the best deal we can get. From a $2,150 bedroom set, we ended up buying the manager’s sale which was $800. She took the time to show us other deals at the store, and helped us throughout the whole process. She went above and beyond. We will definitely come back her for our future purchases.
Went into look at recliners but didn't find anything worth buying. Lots of sales people.
Got so much of my furniture from here over the last couple of years, Great Package Deals Wonderful Staff very Helpful
Amazing Experience!! Have not made any significant furniture purchases for many years and this place has tons of product in house to see, touch and sit on to feel comfortable with your choice. Pmus, when these folks help you to make a package deal, don't be shy, you just may be blown away at how awesome a deal that can still be made when speaking to a Manager, Regional Manager with decision making authority. Can't hurt to ask! Thank you for the wonderful service and amazing pricing.✌
Moving in the new city was great and looking for a new sets of furniture was a bit hassle. Good thing that this store near in our area was great and has high quality of furniture's. I got the very nice set of dining tables and sofa at reasonable price. Staff were helpful and kind. Great shop.
Shopping here is so easy. Employees are so helpful and patient. One on one attention. Huge selection. Great prices ! Price matching to online sales!
Beautiful store, the prices are all fair even without their amazing discounts. Could not be any happier with my purchase. David was my sales associate he was very patient and worked hard to get me the best deal.
Julio Olmedo helped us get everything we needed today for my clients new home.
Very good selection of furniture. Customer service is good.
Our salesman Gabriel was very knowledgeable about the furniture we looked at, he was not at all pushy like a lot of furniture stores we have been to. He is an assist to Ashley HomeStore which is in Palm Desert I recommend him highly if you go to Ashley be sure and ask for Gabriel , You will not be disappointed.!!!!!!!!!!!
They have great staff and great service and good deals, they help you wherever your needs are. I do recommend.
Love this place. Things are a bit pricey though. Might consider actually buying my furniture from here if it wasn't so overpriced
I hate this place with an absolute passion.
So on Sunday i order a dining table with 6 chair and the server, the person that helped me told me they only had four chairs available and they will be delivered with the table and the server by April 16th and that they will have to order the other two from the warehouse and they will be delivered to me on May 16th i accepted, so i got the table and server delivered but no chairs at all i wasn’t home because i was working and my brother-in-law received the stuff and i told him to ask them about the chairs and the delivery guys told me nobody told them anything about chairs. I call the store and the lady that helped me told me that the guy that helped me wrote on the sister to get all the chairs on May 16th which he didn’t mention that, anyway long story short the table was broken, they exchanged it but the other one was damage as well, after calling and going to the store i got the chairs on April 19th, chairs are defective now i’m waiting for them to call me and confirm an appointment with a technician to go inspect the table and chairs. First time buying here and so far it has been hell. Worst experience ever
Felix was very Professional And explained everything will return in the future
Steve was awesome. He was around enough to answer all of our questions but not so much where we felt pressure. We really appreciated that. Once we were ready, he made sure we understood everything and got us out quickly and confidently. Thanks Stephen Bannett!
Best customer service!! Great prices
Vwry friendly and helpful.
They were very helpful in finding me an option that would work for me on a short notice. They priced several options and gave me measurements of the furniture. Great customer service!
excellent customer service by charlene and manager. She did a great job helping us with our needs. We got great prices, I had seen some discounts online and they matched the prices for us. Definitely the place for furniture lots of variety on everything.
How to put one star and they don't even deserve that just want to help you guys out please do not buy furniture from here we bought two couches and like a living room set and we totally got ripped off and then again we actually ordered a bed and a $1,500 dining room set and the dining room set was warped and they brought the wrong one we had actually get it took him back three times and I'll post a picture of what happened to the couch within the first week I started ripping so please just avoid this place altogether people I don't want you guys have the headaches I did and also the table legs broke so I had to rig them
I went to Ashley Furniture with my Boyfriend to look for our kids furniture. Bryan was very helpful and knowledgeable about their products. Bryan made our day with his patience and understanding of what we needed. I highly recommend this store to everyone. Guest service was outstanding.
Beautiful furniture at unbeatable prices! Definitely stop by and take a look at their showroom. Ask for Felix he’ll take care of you.
Bryan Richards was our furniture specialist. He was very professional and experienced. He knew exactly what look my wife and I were going for and which colors and styles would go best with our home. All of the other employees we came in contact with were very courteous and welcoming. I would recommend this store to anyone in the Coachella Valley or surrounding areas who are looking for quality furniture, great service and quick delivery/set up.
I recently just moved into the regent in palm desert and didn't have a couch or table.... after a loooong search i finally got connected with my buddy Andy Garcia over at Ashley furniture!! Please please!! Give them a call or give them a visit! Make sure you ask for Andy he will take care of you no doubt!! Very professional and has tons of experience!! Happy shopping!!
Marie was so professional and knowledgeable
Mariela was super helpful and showed exactly what I was looking for. We found exactly what we wanted in our price range.
Great Customer Service and best price in the desert!
I will only buy my furniture from Ashleys furniture.
Excellent store to shop for furniture. Our salesman Andy Garcia was very helpful and we lucked out by catching the last day of the sale and got 50% off of our purchase. Having dinning room table and chairs and rug delivered in 2 weeks. So far so good .
BEST PRICES IN TOWN,PLEASE ASK FOR JULIO.
WAY OVER PRICED... LOW QUALITY
Worst customer service ever! Purchase was a disaster on all levels.
Although very friendly the store has a very clingy staff that follows you everywhere in the store and literally creeps up on you and therefore you feel like you are being watched constantly. Annoying and takes away from the pleasure and fun of shopping. The furniture is expensive and sales very confusing but also misleading oftentimes. Not much originality in style and overall merchandise is deprived of originality. Other stores like MOR furniture do a better job.
We had a wonderful furniture shopping experience thanks to David Abrams. If he ever asks you for 5 min of your time and you are actually there to shop for furniture, do it and you will not regret it! He's a people person and will definitely listen to you. You can be honest and tell him what you are interested in, and he will not beat it around the bush or convince you into buying something outside of your price range. What he will tell you is the quality of a piece and show you other pieces at different price points and leave it to you to decide its worth to you. If you are reallllly interested in buying multiple pieces, he will work his magic--and I mean WORK! So good, that you might ask someone to slap you because you think it's all a dream. We came in on a Wednesday night and he did not rush our time at all, even though we had stayed past closing time. If you would like to work with someone who isn't so uptight and pushy but can definitely help you what you're looking for, David is the man. We will return to this location for more furniture as long as David is there!
Just ok
Great deal on love seat! Andy was very helpful.
Nice furnishings
Really bad customer service i went in and never got help from anyone
We have been Ashley Furniture return customers since moving to the Coachella valley many many years ago. We seem to always find what we are looking for at Ashley. We are now passing on our experiences with family members. We are still pleased and enjoy our furnishings. I also would like to express our gratitude to our sales consultant Mr. Jose Pinela. Thank you for your patience, your ideas, knowledge, calculating numerous prices, giving us time to look and decide what we wanted, making sure we took our time, seeing to our comfort and for negotiating the best possible price. We definitely left the store pleased and satisfied. This is why we are return customers. Again, thank you Ashley!!
I went into the Palm Desert store looking for a couple pieces of furniture and was greated by a sales man by the name of Isi. I told him what I was looking for and he help me with plenty of different choices. Isi is very knowledgeable and more than helpful. He definitely made my buying experience a great one!
YOUR SALE AGENTS ARE VERY ACCOMMODATING
For additional details on the offers on this page, click here to learn more.
No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.