Ashley HomeStore Palm Desert, CA

I had gone in just before Christmas and was greeted by Peter Reichel. He was very professional and demonstrated knowledge on the TV stands that I was interested in. I wasn't able to buy that day but he updated me on price and size of the unit I was looking at. Went back today and purchase the unit. I was very pleased with his demeanor, professionalism and knowledge. I will definitely come back when I'm in the market for a couch and recliner.

Muy buen servicio por parte de Monalissa. Muy amable y con mucha paciencia hacia nosotros, la recomiendo.

Do not buy from Ashley. When I purchased a couch there I asked the sales person if I didn't like it, would they make it right. We were told to not worry, I will take care of you. Well, that was a lie. I didn't want a refund, just an exchange. Buy somewhere else. The manager was not willing to do anything to keep a customer. Take your money elsewhere.

Wow I am beyond satisfied with my purchase! My sales person was Monalisa she was very Professional, and Determined to get the right pieces for my home. I Recommend her for anything you need! Also I would like to say thank you to Albert for getting the full order in with all the right things possible, Aswell as Brian for getting my orders on the right date when I needed it the most I really do appreciate the hospitality there at Ashley's Furniture Palm Desert! I will definitely be doing business with y'all in the near future thank you guys once again see you soon. Good job to everybody there keep up the great work Everybody!

Very fair price for what you purchase

So, my husband and I came into the Palm Desert store right after the New a Year. Raul , met with us, spend a lot of time answering our questions and showing us a variety of sectionals. His professionalism, attentiveness were impeccable. He offered help without any sales pressure. He was a pleasure to work with and we left the store feeling very happy with our choice. However, things did not go without a hiccup. Delivery was an issue and there were several problems. I was very frustrated , enough to consider cancelling my order. But, Raul stepped in , he with Carmen who works Customer Service, did not abandon ship. They followed up, made sure delivery was rescheduled expeditiously. Compensated for all the stress and inconvenience we endured assured we were happy. Our sectional and new table arrived , and we love it! We are so excited and we are so grateful that Raul was our contact , and he did not forget about us once we bought the furniture . We will be back to shop again and I guarantee , it will be Raul, who we work with on any purchase we make. His customer service skills are exceptional, his professionalism refreshing and Ashly Furniture should know what an asset he is to their store and sales. It is because of Raul that we will furnish the rest of our home at Ashley’s Thank you , for a happy ending

Where do I start? The holidays can be stressful, imagine needing new furniture. We needed a new sofa that would be delivered before our guests arriving for the holidays. MonaLisa met us with a smile, and happy to help us. She was attentive to our needs and helped me pick out the perfect set. I am beyond thrilled. MonaLisa went out of her way to add some detail to our experience. I asked her if she was a home interior decorator, because her style and creating the most beautiful set with an idea of matching pieces to add to our home. I will be back for some more decorating tips, as well as the AWESOME customer service! Go see MonaLisa Sauceda! We will be back in April MonaLisa!

Son muy amables y te explican muy bien y que satisfactoriamente bien

We are grateful to have found the Best Furniture Sales Person in the valley! Monalisa Sauceda's knowledge and patients was key for us. Shopping for furniture could be quite stressful, but Monalisa not only made it pleasant, but also made it exciting and fun - she even goes as far as researching and follows up via text and or email when you are pressed for time. AWESOME! Without hesitation or reservation, I strongly recommend her and Ashley Furniture Palm Desert!

Monalisa is professional and knowledge she gave exceptional service. My husband and I went in to purchase a dining table, we were unsure on what type of table we where planning on purchasing. Monalisa was very patient , we did not feel rushed into making a decision. She stayed later with us until we decided on a dining table. Highly recommended Monalisa for all your furniture needs. We will definitely be going back their.

This was the first time shopping at Ashley. As soon as my wife and I walked in the door we were greeted with a smile and warmth. Mrs. Monalisa asked how we were, and how she could make our night better. She was attentive to our needs and directed us to exactly where we needed to be. Monalisa was extremely informative, and explained everything in great detail. This allowed us to make the right decision concerning our new furniture needs. We were not only pleased with the options and selection, but also with the price. We have shopped at other stores, and we have to state, it was an absolute pleasure to be met with such professionalism. We would definitely be returning, as well as making recommendations.

I'm giving this a one star just entirely based upon the lack of customer service. not one soul asked my mother and I if we needed help and the man at the front door said absolutely nothing to us when we walked in and out. Not one sales person asked us anything about the mattresses we were looking at or the $500 recliners I was thinking about purchasing. I decided not to buy anything because no one would talk to us. It felt like they didn't wanna deal with us. I'll buy my furniture elsewhere thank you very much.

Great quality furniture. Definitely a place where you know that you pay for the quality, not quantity.

Thank you Monalisa for assisting us in choosing our couches you were very professional you were very helpful and attentive in choosing our couches thank you very much.

Was a lil bumpy at first but Ed took care of everything and is a perfect definition of what a manger should be. Thank you Ed!

Cheap furniture, horrible customer service

Have to Check their prices on the internet. Can find it better priced 2 del and both came in damaged . many phone calls and trips to store. Still no resolve

Ashley HomeStore is a high class furniture purveyor with a large warehouse-like selection of very expensive furniture. I personally don't like the individual sales people at the entrance ready to pounce on anyone entering the store. But that's my preference, many may prefer the individual attention. Expect a large selection of any furnishing for the home and if they're running specials you can probably find more reasonable prices.

Tricks of sales....

(Translated by Google) They don't respect the prisoner for lies (Original) No respetan el presio pu ra mentiras