Ashley HomeStore Palm Desert, CA 92211

Very unsatisfied with customer service. It goes beyond just the customer. It’s how everyone is treated regardless of being a customer. Will never support this or other Ashley’s and suggest to all that they go else where.

Worst store ever I got a leather couches . They’re about two years old the leather is falling apart they’re tearing at the seams it is like a second hand couch. Don’t waste your time don’t waste your money with these people they insurance they saw you was a lie. They around call you back they keep telling you they are it’s the worst store ever. They say they’re going to call you and they don’t I’ve been dealing with this for almost 6 months save your money go somewhere else.

Gabriel was wonderful! So helpful.

This is the second time I've made a purchase here and the first time was damn near perfect..But this purchase they cant seem to get me the remaining parts that they didn't send with the first delivery so I waited nearly 2 weeks for the part I needed and come home today 11-11-20 to find out the part they sent is something I already have and no I need to wait more for the correct part apparently because they don't pickup items once they are delivered. This is beyond frustrating because I've been waiting over a month for the delivery of the purchase and once I received it parts were missing. Don't purchase here unless you want to get the run around and have to play phone tag for days and days..If I could I'd give them -5 stars but unfortunately it won't allow it.

Gabriel was a pleasure to work with and gave us a great deal on some incredible furniture!

Gabriel gave us the best customer service. We were very impressed with his professionalism and knowledge. Thanks Gabriel!

received a recliner that does not recline the head rest. WE have made several calls with no results and keep getting the run around. They are the poorest store that in my 79 years that I have been involved with. The salesman lied to us as to the return policy.DO NOT BUY ANYTHING FROM THIS STORE.I was on a video chat for over two hours and no results as they promise to look into the problem but never any call back.

I won't mention her name, but my salesperson spoke 10x more than I did and 10x faster too. Went looking at mattresses but had some other things to look at as well. She blew through the different mattresses and found out very little about me or my needs. She didn't even know what a Purple Matress was. Once she thought she figured out she wasn't going to sell me a mattress, she disappeared. Didn't say anything, she just left me there, and didn't check on me afterwards, even though I roamed the store looking at some things. Besides that, prices seemed way too high for quality they were selling.

Good furniture, delivery service not so much.

Efficient. Professional. Quick process. Hopefully the delivery and product will be the same. Great price. Couldn’t refuse the purchase.

They have bad customer service, it was careless and not helpful. I came all the way from LA with my four kids and they told me they would deliver and that was lie. They didn’t deliver and they refused to deliver on the promised day.

Very pleasant experience. Nice selection and excellent customer service. Our salesperson Becky was great!

My salesperson Becky is AMAZING!!! I recommend anyone to ask for her!!!! The mgr came through big time for me on an issue on a sofa and between him and Becky we got it all worked out and they were awesome!!! I highly recommend them!!

IF YOU LIKE WAITING ON HOLD FOR 30 MINUTES THIS IS PLACE FOR YOU. PISS POOR CUSTOMER SERVICE

I had a wonderful experience on shopping trip to Ashley Home Store! Martha my sales rep was amazing. She was not persistent and waited for me to shop the store. She was informative and extremely helpful once I was ready. Great option! Great prices!