Ashley HomeStore Palm Desert, CA 92211

We had a wonderful experience...listen up sales people, our million dollar achiever, kept an eye (from afar) on us, dropped in every 15-20 minutes, and just let us shop and "sell ourselves"!!! When we had questions, he was there, otherwise, he left us alone - NO PRESSURE...look up Hector for a GREAT experience at Ashley's.

The sales associate was very helpful in selecting the appropriate bed set. I felt the quality and price were outstanding. I would, without hesitation recommend Ashley Furniture HomeStore to my friends and family.

the best place ever great service friendly people and makes your experience awesome furniture is top of the line beds are amazing, sales person Hector did over the top for us, he got us the best deal and exactly what we wanted and compared the prices! awesome delivery and set up did above and beyond setup cleanup all my furniture is from this Ashley's and I am going back and taking my friend with me to do more decorating THANK YOU ASHLEY'S!

Great service, nice furniture

My experience was excellent. My sales person is and will always be Holly. She price match online prices which right there save me like $1000. I bought my bedroom set, my daughters bedroom set, living room, and dining for less then $5000. Never been so happy. My house is all furnish now, thanks to Ashley and Holly. Thank you once more.

Salespeople were helpful and honest about the fake leather products in the showroom being crap so we bought leather and are very happy with it. Delivery was just as described. Very satisfied with my purchase and will be back.

Every time I walk in there, I see a half a dozen sales people on the floor right away, and always get ready to be rushed and annoyed, but it's never happened. I've always had my space to walk around and look, always asked if we need help, but never pressured. We recently purchased a sectional there, about 2 weeks ago. I spent double what I was planning on, but I was never pressured into anything. When the salesman told me the delivery date, I was skeptical because I had been hearing about so many delays, and being around the holidays, I really didn't expect it on time, which was fine, I knew we were going to wait before we went. Not only was the delivery date met, but I received notices several times leading up to the date to confirm the delivery. The delivery time was set for 3-7 PM and actually showed up a couple hours earlier, which was perfect. The quality of the couches seem so-so, but I am honestly not expecting super high quality for what we bought. This wasn't the first time in this Ashley store, but it was the first time buying from them and it was honestly much more pleasant than I expected.

We were looking for a new dining room table. Maria was fantastic in showing me the available stock and even waited past her quitting time to show both myself and my partner the available tables . I was quite happy to have worked with her.

Hector was a great help in putting together our group of furniture using pieces from other displays. Helped with some extra discounts. Go see Hector!

Very satisfied with customer service, they really helped me out

Wish you could just shop and not have a sales person following you around. Kind of annoying

I received a sales call yesterday asking me to come to your store in Palm Desert to take advantage of a sale. I have made two purchases at this store. After the first about 2 years ago i called about a problem. No one ever called me back. In spite of this I made another purchase within the last year and had a problem at time of delivery. I called and emailed a number of times and no one has ever gotten back to me. When the salesperson called I explained to him how I cannot buy again from Ashley Furniture until someone calls me back. I had actually hoped to get a call today from a manager at least to find out what happened. Nothing. No call. It is obvious that no one cares at that store and once a purchase is made they wash their hands of any responsibility for customer satisfaction. How sad.

Will not purchase furniture from these guys again.....ever.

I bought my bed from Ashley Furniture and they forget to bring my box spring when they delivered my bed. I had to call numerous times to get them to even schedule a time to bring my box spring which took a few days to get, so I was forced to sleep somewhere else while all was being sorted out. I am sad to say, I won't be going back to Ashley Furniture.

I bought 14pieces,special, very nice,till one back order on area rug,no help at all ,no body had info,when I b able to get it ,dum answers, reception won't let u talk to the manager. Very bad service, Mathis brother was better experience for me .ashley people palm desert r not great help.tried toll free service no difference, grey stuff but bad service to runaway customers.

I bought 14pieces,special, very nice,till one back order on area rug,no help at all ,no body had info,when I b able to get it ,dum answers, reception won't let u talk to the manager. Very bad service, Mathis brother was better experience for me .ashley people palm desert r not great help.tried toll free service no difference, grey stuff but bad service to runaway customers.

Worse customer service very will never do business with Ashley ever again. Drew asked if I was just wasting his time. Like I told him "if I wasn't serious about buying I wouldn't be wasting my time" He was a very smart a** with us. Very poor customer service I didn't want to give them even a star.

Awful customer service from the short businessman with a little goatee that's apperantly the "manager".