Ashley HomeStore Palm Desert, CA 92211

ASK FOR BECKY! SHE WAS EXCEPTIONAL! NO PRESSURE TO BUY. HELPFUL THROUGH THE WHOLE PROCESS.

The saleswoman who helped us was helpful at first. We ended up buying a living room set, a kitchen table with 8 chairs & a recliner. She gave us her card with phone number but the 2 times I called her with questions she did not help us. She didn't seem to care since she already got her sales. They stated that because of covid our furniture will be delivered in 2 MONTHS, we agreed. But my recliner was delayed another month. They gave some bs explanation about because of Covid causing delays but almost 3 months? I called to Ashley headquarters & left a message. Never got a call back. Called the store 4 times until I got a hold of the manager who finally helped me. Got me my recliner 2 weeks (which was still 2 1/2 months from when I ordered them) earlier by calling the factory. All in all if you need furniture quick & need help or a call back quickly, then don't go here.

Terrible service. Terrible delivery. They try to be sneaky and switch things around just overall incompetent business and employees. They delivered a couch that was completely different and tried to tell us it was what we ordered. Just find somewhere else. You’ll reget working with these clowns

Beautiful store beautiful furniture - the sales personnel very helpful and not pushy - I will return

This was by far the best experience I have ever had at a furniture store. Peter Reichel was assisting us our entire visit and made everything flawless. He made suggested and recommendations through out our shopping visit. I will 100% be coming back due to his outstanding customer service!

The store manager, Ed, without hesitation took care of the horrible situation I was dealing with. I was ready to go into battle, expecting to fight to get my issue resolved, but I was met with kindness, compassion, and an immediate solution. Thank you for making me feel like a valued customer and showing me you appreciate my business.

Muy buen trabajo de el vendedor Corey. Las damas del area de cobranza tienen caracter pesimoooo!!!

Good deals and great customer service. Visited palm desert store for Labor Day deals and left with a living room purchase.

If you are looking for customer service keep moving. This location has not owned up to their commitments. We had purchased a Bedroom set during the first week of August, with delivery estimated in a week, as the items were in stock. Six days later we called about the pending delivery and were informed that the date had moved to the 24th of August due to the COVID pandemic. They didn't explain how that was affecting the service, but ok. We did receive two end tables and the mirror for the dresser, however, no bed or dresser or mattress. The new date for the remainder of the order was now the 17th of September. Two weeks later we call again prior to the delivery to check on the status. Surprise, the date had now changed to the 24th of October. We asked why, the response was "It's what it says on the screen". No effort whatsoever to inform us of the delay or find the reason for the delay. My wife went to the store to speak with management only to find that there was no managers available. The staff again cited the COVID pandemic as the culprit for the delay. There wasn't any credibility left for us at this store. We cancelled the order, then were told that they would have a truck out to us next week to pick up the previously delivered items. It will take them less than a week to pick up, versus more than 3 months to drop something off. COVID will most likely be the cause for this huge discrepancy in logistics! It's been a horrible experience but we look forward to dealing with a reputable establishment during our new search, post "Blame COVID" era at Ashley.

We found a beautiful set for our bedroom. The staff was extremely helpful without being pushy or hovering.

Great sale going on and very friendly and helpful staff.

Gabriel was helpful and great!!! He made my furniture purchase experience fun and easy.

We went to Ashley Furniture because they were having a great promotion for 60 months with zero interest. Henry showed us several beds and was very knowledgeable about all of the Tempur-Pedic beds as well as the Sterns and Foster beds. They had a disposable safety sheet for us so that we could try out several beds until we found the perfect one for us. We finally decided on a Tempur-Pedic bed. We were please with the large selection and the great service.

I wish I had a bigger house. So that I could buy more of Ashley’s Furniture! I am very pleased with everything I have ever purchased from them. The staff is always so patient. And the sales with interest free on my Ashley’s credit card makes everything so much more affordable.

Absolutely loved the customer service and thank you Keith very much for all your help and making it fast and easy

Jason was my sales rep. We had a little issue with the order however, the follow up to the resolution were excellent and that’s what really matters. I appreciate the time and effort the whole team did to make me happy

Good customer service

(Translated by Google) Good thanks for your support (Original) Bien gracias por tu apoyo