Ashley HomeStore Palm Desert, CA

Thank you Derick for your help. I was so grateful that you could find the exact bed I was looking for. Your knowledgeable assistance made shopping so easy. Anita

Derick was very helpful. He answered all of our questions. He offered the best furniture buying experience for first time buyers! He was patient and attentive. Ashley HomeStore, you have a great employee!

I needed a mattress asap and i heard that Ashley Furniture been having a lot of sales and a sales women name Monalisa made me feel welcome as soon as i step foot into the store i had informed her about my mattress dilemma and she lead me to the right direction. She then proceeded to describe all the difference mattresses. She was very patient as i tried them and asked questions about them. She informed me everything i needed to know, which made picking a mattress an easy choice to make. If anyone goes to Ashley Furniture I highly recommend Monalisa. She knows what she is talking about and is very professional. Thank you so much Monalisa i am look forward to doing more business with you in the future.

I LOVE my new Tempur-Pedic bed from Ashley Furniture! I've never slept so good! My knowledgeable sales person, Janice Ketza is a sleep expert extraordinaire! Ask for her - you won't be sorry..

Quit telling people you have 50% off when you really don’t! Two weeks ago this couch was $1499.99 and now you’re advertising it with 50% off for the same price! #FakeSale

50% sale today ! Palm Desert location; immediately found what i was looking for with the help of Lisa P. She was very helpful, patient, helpful and would recommend her to all that need furniture. Great service, and a happy customer, Thanks again :)

Great customer service and alot of options. Thank you Janet for all your help... Juana N Delgado.

Derick was very helpful since the very start.We were able to browse and compare prices without any pressure and found the perfect couch for our new home!

I would like to recommend our salesman Derick, he is knowledgeable, professional, polite and made my experience at the store easy and very helpful!

Derick was fabulous to work with. Spent a lot of time with me and I got exactly what I was looking for. Very knowledgeable about beds. I highly recommend him for your home furnishings.

David & Monalisa are a great team! Both we’re very knowledgeable and friendly since the minute we walked in. We purchased a mattress and they answered every question along the way and worked with our budget. Thank you both for everything!

We went to Ashley’s just to browse at the sofas. We were greeted with a warm welcome right away from Monalisa. Monalisa asked us what brought us in, we let her know we were looking for either a sectional or some small to average sized sofas. She let us know where in the store to look and if we had any questions or needed further assistance gave us her name and that she would be more than glad to help us. We appreciated the fact that she was not one bit pushy or sales driven. Once we browsed around and saw the different styles we approached Monalisa and had several questions that she answered with great expertise. Let me tell you, for being fairly new Monalisa knows a lot of great information. We ended up gathering info on three different sofas, she gave us details on prices, delivery, discounts, sizes, etc. We let Monalisa know we wanted to go home to think it over and that we would return within the next few days. Monalisa contacted me a couple days after our visit scheduling a time later in the day to help us. Monalisa patiently gave us some more time to finalize our choice and once we decided on our sofas she happily helped us with the purchase process. We wanted to thank Monalisa for going above and beyond in her customer service. Not only was she patient and very helpful but we greatly appreciated how we didn’t feel any pressure or rush throughout the process. We highly recommend if you visit Ashley’s ask for Monalisa, she made sure to get us the best deals possible while displaying a great and friendly personality. We couldn’t be happier with our experience. Thank you Monalisa! :)

Great service from David!!! Got a great deal thank you..

So I went into Ashley’s furniture store in Palm Desert, the gentleman Gabriel was very helpful in the beginning, but the following day when I notice I was paying way too much and felt sick to my stomach and wanted to cancel my order and get a refund they offered me an incentive to keep the sale, so I did, that’s where all goes downhill from there! I ordered my furniture and paid for it the beginning of the month did not get it to the end of the month And on top of that they canceled several times and got the order incomplete times ( even though I had them email me the invoice they could not even get that right! ) I was without furniture without beds for my children, when the furniture finally did come One of the headboards was cracked so we had to wait an additional six days for my bed it to be replaced worst service ever never again want to shop at Ashley furniture at any location they are quick to take your money but in no hurry to give you what you paid for or to fix any of the mistakes they have made!I would not recommend this chain store to anyone!

Juan has exceptional and efficient service! Super friendly and answered all our questions while being very patient. I would recommend him to any one who needs help finding furniture for a reasonable price. He’s the Juan and only rep I would go to! Ed was also very helpful and kind. Great staff.

Last week I went with my wife Looking for a bed and a lady by the name of Rebecca was extremely nice and knowledgeable. She took the time to explain all the different styles Ashley has to offer. My credit wasn’t the best and she explained to us the different options available. We’re very happy with our purchase and we’ll be back for more. Sincerely: Dan Moreno.

Excellent service! Janice Was very helpful! Great listener, really wanted us to get what we wanted with our specific needs. She helped us find what we were looking for. She was not pushy at all gave us our time when making a decision. Happy customers!

Becky was exceptional in helping us find the right mattress. She took time, she was extremely nice, and very Knowledgeable. We will be returning again for the rest of our furniture in the future.

Great furniture, friendly & helpful staff.

Mona lisa was very friendly and helpful! Great selection!

We buy our furniture here and I love their stuff and so far what we get had been the same as what was on the floor. I have been to other places where what is delivered is less quality than what we looked at. And the prices are reasonable. We have had great interaction with salesman David Abraham, I believe is his name. Nice guy, not pushy and listens to your needs. Not a slick kinda guy like some of them that stand around. A very real person working to make a living like the rest of us. The only reason the store gets four stars and not 5 is because when we made our selections, the management just was so slow in honoring discounts or adding in my store credit. After 2 hours, we just left and didn't buy anything. Now they would have lost the sale if David had not been so kind to us. He called us and apologized and we told him we would be back. And we did after a couple of weeks and he had still kept our order. But again, he gives it to management and one decides to take a break and the other gets on the phone "with a customer". And we wait for another hour. We watched all this and we are in customer service and we don't treat people like that. It was not busy at all. The other sales folks just were standing around looking at us. Made us feel uncomfortable, but David deserved the sale. Then it took forever for them to give me my store credit and I had to explain why I had a store credit. Jeez..really?? Finally we were able to finish and if we go back it will only be because of David. Good salesman, good prices, good product, bad management team.