Ashley Palm Desert, CA 92211

Ordered pricy queenbed with foundation and head board. Sales person suggested box spring too. When delivered we realized the mattress was too high to get in and out of bed and covered 70% of headboard. When we called that day they called back and said no refunds. Annoyed that salesperson sold the box spring and now we have to pay to get it picked up from outside source. Lousy customer service. Will not shop there again.

I felt the hostess was a little rude once we walked in. We were looking for a sleeper sofa and she informed us that they were scattered throughout the showroom but most likely we're not in stock and be up to 12 weeks for delivery. I didn't mind that. But later when we ask somebody else a specific question about a sleeper sofa he stated they don't have any on the showroom floor. So we wasted our time.

I ordered a dining table and purchased set up & delivery. When arrived delivery driver had a huge box and was proceeding to leave at my front door. I showed him the receipt of “setup & delivery but he continued to tell me that’s not what he had on his order. He instructed me he could leave it or take it back. He wasn’t rude but he was very a bit insensitive to the fact I was holding a receipt in my hand that said paid for set up.. he said he was not able to assemble it for me. I decided to have them leave the box with the hopes my husband will be able to assemble it. I was very disappointed and said I would like a refund for the delivery & setup fee. Which He called and spoke to someone to authorize that. I was looking forward to having my table ready this evening as promised. I called the salesperson that sold me the table & he was helpful but did blame the mixup on the warehouse. I don’t like to complain but feel like perhaps I could get something for this disappointment, perhaps store credit ect. I highly suggest anyone that orders from them confirm with the delivery prior exactly what is getting delivered so you can avoid this in the future. I hope that if I purchase something else from Ashley’s that it doesn’t happen like this again.

We have been Ashley Furniture return customers since moving to the Coachella valley many many years ago. We seem to always find what we are looking for at Ashley. We are now passing on our experiences with family members. We are still pleased and enjoy our furnishings. I also would like to express our gratitude to our sales consultant Mr. Jose Pinela. Thank you for your patience, your ideas, knowledge, calculating numerous prices, giving us time to look and decide what we wanted, making sure we took our time, seeing to our comfort and for negotiating the best possible price. We definitely left the store pleased and satisfied. This is why we are return customers. Again, thank you Ashley!!