Ashley Store Palmdale, CA

Vernon Isaac, Was very friendly, Knowledgeable on what we needed and easily, helped us to make our purchase. Thank you, Mario A Rivas

Very nice Very patient 😀 👌 and very helpful

We enjoyed working with Bobby. Very easy going and pleasant to work with. We had time to view our options and felt comfortable in our decision. We bought our bedroom set for our new home. Oh and we also decided on purchasing our dining room table as well. We couldn’t be happier with our decision to walk in to Ashley’s! Thanks Bobby..

Went in there with the full intention of my husband and I buying a bedroom set and the sales lady harassed us throughout the entire store. I work in sales and I get you want to make commission but when we tell you multiple times that we will let you know when we have any questions and you stare and follow us throughout the store it’s annoying. Couldn’t even look without her following behind us or coming up to us every 2 minutes. We literally ran out of the store just to get away from her. Moral of the story we left Ashley’s without a bedroom set. The new bobs discounts is right down the street and had way better service, we bought our furniture there.

When my family and I went to Ashley to look for a new bed for myself, we were greeted by Emma. I wanted a Nectar or Tempur-Pedic mattress with an adjustable bed frame. I have a bad back and needed a bed mattress that would support my back. Emma was great but a little aggressive. I get it, I've worked on commission before. From the other reviews, there were hidden charges and bait/switch tactics with some accessories. I don't remember the managers name, but she did give a discount. Since we were buying two beds (bought my son the same bed with a different base, this is important for this review). I spent over $8000 on my bed (my parents bought my son his bed as a Christmas/Birthday present [they spent over $7000 for his bed]). Don't get me wrong, I love the bed. I sleep very well on the bed. The complaint is the customer service and the lack of service. About a month after purchase, we started noticing that the bed slid down on the base by about an inch to 2 inches. We went to the store, and they scheduled a tech to come out Awesome. The tech couldn't figure out why the mattress was sliding down on the base. He "recommended" I switch mattresses with my son. What?! No... The bar that is holding my mattress on my bed already popped out because the mattress put so much pressure on it. While the tech was at my house, he called Tempur-pedic to inform them of what was happening. Tempur-pedic said it wasn't their issue. Ashley says it isn't their issue. They don't know why this is happening. So.. what am I supposed to do? I bought the bed on 11/03/2024. So the tech told us, to raise the foot of the bed as high as it goes then lower the head part of the bed all the way down and then push the bed back to make sure the bed was pushed back onto the base. Why do I need to do this to a $8000 bed/frame BECAUSE on my son's bed, the mattress does not slide off when it is adjusted to certain positions. I called the customer service line on or around 12/14/2024 to see what is going on with my case and was told that it was still being investigated. Seriously?!? I just want my bed to stay on the base, I don't want to keep scooting it back on the base. As a paying customer of an $8000+ bed, I would expect Ashley to want to fix this. I won't be shopping there anymore. It's January now, and no one is letting me know how they are going to resolve this.

(Translated by Google) I loved the place, the beautiful furniture (Original) Me encanto el lugar los muebles bellisimos

Our experience was nice, Vernon was very helpful and gave us free shipping on our order

Jose was amazing. I recommend him to help you out. He got us the best deal possible.

Sale Rep Jose greeted us as we walked in and helped immediately, found what we needed, with his management Olga kept within pur budget and we walked out with everything we wanted. Satisfied customers! Thank You

Jose was great!

Juan at the Palmdale store was a great sales associate. Will definitely go to him when I need more furniture.

We went in to see Beds and walked out with a bed in less than an hour. Thanks to Vernon Issac; Excellent Service and very polite. Thank you once again

Was helped by Vernon Issac today I told him what I was looking for and my budget and he was very helpful in helping me find something fit my needs - this was my first experience with Ashley Homestore but l’ll definitely be back

It was a great experience shopping at Ashley’s Furniture Palmdale. We found the dining table we were looking for. Thanks to Vernon Isaac for the great help. He was so patient and took his time to find what we wanted.

Vernon was such a great help. He helped us out with not only great customer service but also a great price!

Jose was a great salesman with a fast ordering and check out

Vernon Isaac was a big help in finding the perfect mattress he has great customer service I will be coming back soon

Bad customer service, out of country. They can not fix any issues on say “we so sorry “ do not buy from this company.

I went in to the Palmdale store looking for a comfortable small reading chair and was greeted by Vernon Issac. Vernon walked around the store with me pointing out chairs that might work for me. He was very patient with me as I sat and tested just about every chair in the store. I found exactly what I was looking for and Vernon was very efficient and professional in finalizing my transaction.

Jose was great

jose is very helpful !

Very helpful!

Staff was very helpful assisting our purchase of two beautiful Recliners. They were attentive and worked with us on the price and delivery date. They made our shopping experience Great!!!

We received great service and prices for quality furniture as always. This is why we are repeat customers and recommend Ashley to everyone.

I am completely disgusted by the customer service of Julie (store manager) and Olga (sales manager) when I approached both of them with my issue, they were completely unprofessional, rude, and discriminating against me. (Racist) I have never been treated this way by a furniture store, or by any manager as a matter of fact. They acted as though they didn’t have the time nor the patience to help me with my order and issues with my order. I am completely disgusted with their behavior as management I have called customer service several times to complain. These two individuals should NOT be working as managers! Ashley furniture please do better.

Jose was very helpful as soon as we got through the door. We knew what we wanted and were in and out in a jiffy.

The store has beautiful furniture cut it is very cheaply made. Low quality. As a strong, clumsy person, many things wouldn't last a week.

Purchased a bed from Ashely because supposedly it was great quality. The Bed broke in the 1st year and it gets worst with time. Never again. Don't Buy.

Very nice store with nice people. 👍🇺🇸😊

Issac is an amazing salesman. Very knowledgeable and informative. He was very patient and helped my wife and I with our purchase.

Our sales girl Tati was great. No pressure just walked around with us answering all our questions. Made a great purchase

Bobby was great when showing me different sofas, checking out and making sure to answer all my questions

I love this place Vernon Isaac was so sweet he helped us out from the time we hit the door. He has great customer service I'll be back.

Outstanding, great salesman!

Merry nice personnel always helpful Jose and Olga

Experience purchasing item in store was fine. When it came to delivery day, we were advised delivery driver was minutes away. Then we were lied to about the delivery driver being lost. When we spoke with the driver to try to provide directions to assist the delivery, we were hung up on. Turns out the delivery driver was making other deliveries instead and had no intention of making a delivery to our house on the scheduled day. Now we must wait several more days for them to attempt delivery again…. Perhaps this is a rare occurrence, but a truthful assessment of delivery status could have avoided wasting hours waiting for a delivery that was never coming.

GG she take time with me and help me good person i'm very satisfied.

Fast and quick service and the best price ask for Jose

Great support Thanks

Went Black Friday shopping and had a great sales associate who guided us through the process and made sure we’re following every step of the way. Thank you Vernon!

Vernon Isaac, was Awesome! Very helpful. He had Awesome customer service.

I went in and found what I was looking for because I had already picked it out online. Made my purchase and was done in less than an hour thanks to the associate that helped me.

No pressure easy shopping , good discounts.

Thanks Vernon Isaac for finding us the "tiebreaker" rocking chair we were looking for.

Vernon showed us around, he was great at answering any questions we had about the furniture! Gave us enough space to look at what we wanted but was still available for any other questions. Thank you!

Great experience. Salesman Ali was the best gave us all the information we needed. He showed us all the electric mechanisms of all the units on the couch. He explained the whole process of the ordering and delivery and set up.

Huge fan of Ashley love the quality furniture being able to have warranty on all my furniture makes it a breeze. Excellent customer service. Thank you

Great customer service and very friendly

Jose was Helpful with everything.

Stephanie was amazing in orchestrating our order! Thank you Stephanie! We appreciate you very much!

Annie at the Palmdale store was friendly from the moment my husband and I walked through the door. She was so helpful. The exact color Chester drawers was not in the store so she wouldn't stop until she found the color I needed on line. I really liked the one she found for me so I made the purchase. I was happy I decided to stop at Ashley furniture first. I left out a happy long time customer.

Very helpful checked on us several times throughout are time. Quick and fast checkout.

José is amazing, very patient. Great service 😁!

Mukesh is a wonderful representative, great purchase experience. Thank you.

Mukesh was the representative that helped with my purchase, and it was a beautiful experience. Thank you, Mukesh!

Great experience. Salesman was very patient and informative of what we wanted and looking for. Very good price and discounts. Kudos to Vernon my salesman.

Mukesh was excellent and patient with us! Very friendly!

Vernon helped me and my family out and was very knowledgeable and helpful. He was able to help us save a lot of money and helped us get the furniture we needed for our new home! Thank you!

Jose was amazing and helpful. Usually store purchases are tedious and long, but he made sure that we were in and out expeditiously great customer service.

Juan C was very helpful with assisting with our mattress purchase. He made the buying process so easy and fast. Thanks!

Thank you Jose for your help really nice and Kenny was so helpful 😋

(Translated by Google) Thank you for helping me in detail with my questions, and thank you!! (Original) Gracias por ayudarme a detalle con mis preguntas, y gracias!!

(Translated by Google) Thank you for your good attention Jose (Original) Gracias por tu Buena atencion jose

Mukesh has always been our salesman Very kind and friendly. Top notch customer service

I visited the store in Palmdale Ca. I was looking for recliners and I found two that will go great in my living room! The woman that helped us, Annie was an excellent customer service rep. Thanks again for all your help, Annie!! Would definitely shop here again.

Great experience time after time. I have made several purchases and have been happy with all but 1.

The sales folks/manager were willing to work with us.

Vernon was good help. He helped us with our couch and getting a 4pc set with a good price. Thank you.

last year Gigi helped me find my dream bed and now today she had helped me find my dream couch. She really is a sweet and helpful woman and she is the only person who helped me every-time I go in store. Me and my family really appreciate her so much. 10/10 her work ethics are amazing. 5 stars all the way for you Gigi!!!! I will show you guys my couch once it’s delivered I’m soooooo happy thank you Gigi🩷!!!!!!!

Vernon went above and beyond in showing us the furniture we were looking for. He was extremely knowledgeable and patient! If you guys go to Ashley’s, ask for Vernon! You won’t be disappointed!!! Thank you Vernon for being the best

Jose was very attentive and helpful.

Mukesh was very very helpful with explaining colors and textures. Very easy to work without the high pressure. I would highly recommend him.

This was my first time with this company and Mukesh was an amazing person very professional. I highly recommend to look for him to help you with everything you need !

We worked with Karen and she was awesome! She helped us find the perfect furniture for our new home.

We shopped at Ashley's furniture today and had amazing experience and help from Mukesh today

Mukesh has been absolutely wonderful I came in let him know what I needed and he helped me in every way possible Tell you right now, don’t see anyone but Mukesh you will not be dissatisfied!!!

My visit to Ashley's was AMAZING!!! We felt very welcomed as soon as we stepped foot inside. Mathew Moran was very helpful, he guided us throughout the store until we found the perfect match for our family. 10 out of 10 customer service!!!

My wife and were looking for a new mattress and Mukesh was extremely informative and helpful in the entire process!

Jose helped with a lot. Thank you

This is my second time coming here and both times Mukesh has been helping us. He is been just amazing I am very happy with our furniture and his help. Thanks Mukesh

He was a very helpful and nice person. Mukesh

Great experience with purchase, Gigi was very helpful and professional. Very happy with the whole process. Definitely we are going to purchase more items in the future from Ashley Furniture.

Annie K. Is very approchable,and a great listener to all are wants and needs, shes a great kind sales person and let us view qualities, ,because of Annie's great qualitiesv, we choose to buy at Ashley's furniture store. Annie deserves a Big insentive!!!

Had a wonderful time working with Mukesh

Very helpful and a great experience overall.

We recently bought a couch from Ashley furniture, and the whole experience was excellent. The salesperson was friendly and professional, delivery was done in a timely manner, and even when we had a slight issue with one of the legs of the couch, it was handled quickly and professionally. We love our new couch, too. I would definitely recommend Ashley!

The worst shopping experience, the vendor was trying to sell us the most expensive dinning sets even when we said we were on a budget and looking for a table only, she was trying to prevent us from going to the lower priced items and when I finally went to that area I saw a table that was perfect for our chairs at home, it was on sale for $49.99 and when I said I wanted it she said it was gone, I said if I can take the one on display and she said no, I said if I can order it for later and she said it was not good for us and it was not what we wanted. I said I want to order it and she said it will take so long to get to us and my husband finally got tired and told her that she looked like she didn’t want to sell it to us and ask for manager, she said there was no manager. I said I want to order the table and then she did it and said the sooner day we can receive it was Nov. 1st and I said it’s perfect but I saw her going through the dates and I saw Oct .23 and I requested that day. Finally we got the table we needed after all the struggle with the vendor. Happy with my purchase but vendors need to know that some families are in a budget and depending on the service received, maybe later that same family can come back to purchase something more expensive and you can get a better percentage out of your sale but don’t try to force people to buy something they can’t afford. The delivery people on the other side was amazing, they put it together for us and showed kindness. Attaching pictures of the table and how good it looks with my chairs.

Very knowledgeable.. very pleasant to talk to!

Excellent customer service at the store & on the delivery! Thank you!

We are extremely happy in the service your store provides…the sales people that helped were very kind patience and professional…we have come back to the store to purchase various items at least 4 or 5 times…..thank you for having your store in Palmdale..location is close to us and very convinced!

Excellent service from the salesman to delivery. Great experience!

The crew that delivered my rug were pleasant and helpful The rug is beautiful

We ordered all of our furniture back in July. When I say all, I mean ALL. Dining table, 2 bedroom sets, and a living room set. We were told it would be delivered in 2 weeks so by 8/10. Well, we got one piece of our bed set about two days after our order so we thought, great! We’re getting our stuff earlier. They kept delaying every piece of our furniture. The first bed piece we got, they told us the second wouldn’t deliver until middle of September. They also do not answer their phones (the store) and customer service can only help so much. Overall I don’t think I would purchase from Ashley’s furniture again.

Came in and had the pleasure of working with Vernon Isaac. He was great, stayed within our price range, helped us find what he wanted. All for him he’s great and super friendly.

The salesperson who helped us went above & beyond. When we were looking for a leather sleeper couch & there was nothing for sale on the floor, she looked online at their website. & worked with us until we found something we liked. Very helpful & courteous!

Excellent service provided by MUKESH. Thank you.

I LOVE MY FURNITURE I PURCHASED FROM ASHLEY FURNITURE...MY SECTIONAL.. DINING ROOM TABLE..LAMPS AND MY RUGS MADE MY HOME FEEL LIKE HOME..I LOVE IT...THANKS ASHLEY!

Ali and the team were very friendly, helpful and fought to get us the best pricing.

Vernon Isaac was a great help with making a purchase. He walked around the store with me and helped me find items that fit my budget. Found some nice pieces for the airmen at Edwards AFB!

Mukesh was wonderful and very helpful.

Great experience with Vernon. Helped out a lot.

I will be completely honest about my experiences. I have visited Ashley Furniture store multiple times, and each visit feels overwhelming, as if I am being approached by aggressive salespeople the moment I enter. It reminds me of the pressure I feel when shopping for a car. I often express that I prefer to browse independently, yet I find myself constantly followed and asked if I need assistance or if I’m finding everything alright. If I had questions, wouldn’t I seek out help myself? On two occasions, different sales associates requested that I write a review. However, if I’m merely browsing and haven’t made a purchase, what would I have to review? Additionally, I find it uncomfortable when a salesperson, like Ernie, directly asks me to write a review for him. While he answered some of my questions, I don’t believe that alone justifies a five-star rating. I returned three months later to make a purchase, knowing exactly what I wanted, and while I received assistance, the interaction felt rushed. I still don’t remember the salesperson’s name, and there was a noticeable language barrier. Once again, I was asked to provide a review. I questioned why I felt pressured to write reviews. Yes, I received help, but it wasn’t exceptional service. I even jokingly asked if he could write a five-star review for me, claiming I was a fantastic customer. My point is, if a salesperson truly impresses me with outstanding service and a genuine personality, I would be more than willing to give a glowing review.

Vernon the best sale representative

Very good service and friendly mukesh

Mukesh

Gigi was wonderful helping us find the best deals for our new dining room set and furniture for our living room. Can’t wait to set it all up!

Jose is very friendly and answered all our questions.

Great customer service!!!!!

As soon as I walked in Mukesh, greeted me and was super quick to help me find a couch. I came in again unexpectedly and we picked up from our prior conversation. He did an amazing job helping me. Thank you!

Jose at Ashley furniture was actually very helpful work with us and negotiated a price that we were comfortable in paying for a set of couches. Come to Ashley‘s in Palmdale and look for Jose

José at Ashley’s Furniture was very helpful and went above and beyond to get us the pricing within our budget. He is extremely nice and easy to work with.

Jose was very helpful. He helped us find the perfect furniture we wanted

I had great customer service 5 stars! The issue was the fact that the mattress (Ashely’s brand) came damaged. We called and the tech came down. The tech agreed. They didn’t like that , so they wanted to send another tech. The mattress has 2 weeks, and it was an issue from the start. Be careful and ask always if the mattress is rolled up in factory. I spend $4000 in total just for them to bs a customer. 100% lost a customer.

Purchased a Beautiful Ashley Couch and chair this afternoon from sales consultant Gigi. Caring service with sincerity and a smile. My wife picked out the set of the electric couch and chair, just what she wanted to replace our current living room furniture. Happy wife a happy life of course. Gigi gave us excellent service and phenomenal quality and value for our shopping experience. My wife and I highly recommend Ashley Furniture and Gigi great service.

Amazing service.

Service was great. Thanks to Isaac!

I enjoyed my time coming to Ashley furniture of Palmdale, Emma was so nice and helpful!

We had a pleasant experience purchasing furniture for our new home. Emma was patient and helpful from the moment we walked into the store until the end. Thank you Emma!

Makesh is very well informed. Made my visit feel inviting and easy. I look forward to having makesh help me again. Furthermore I would recommend the staff to everyone as they are all helpful.

Mukesh was great salesman

Jose was super friendly and knowledgeable, he answered all our questions. Super happy with our visit and our new home items.

Friendly and helpful.

Thank you Jose great service late night

Thank you Jose!! For being patient and supporting me with my first furniture purchase.

Alia, worked well with me. He was kind and professional. He was able to save me some money due to discounts. Job well done! Charles Lee Whorry

Sales lady was verynice I just didn't find what I needed.

Always a pleasure shopping at this store. Mukesh is always very attentive and a great help!!! Will be back again!!!

Good afternoon, my name is Philip Rodriguez, active duty U.S Marines, first let me say the custom service is excellent. Stephanie & Jackie are a blessing. My family punches furniture with your company for the last 10 years that my parents has lived in Palmdale. Years ago the second party for the insurance made it a pain to work with them over the phone, but thank you to your team.

Vernon was an amazing help here! Was very quick and efficient and told us all we needed to know. Definitely will be returning for future purchases!

I got the Best deal ever I! Recommend Ashley Rancho vista Palmdale

Mr. Ali was patient and very helpful. I am satisfied with my purchase.

Very nice to deal with

(Translated by Google) Very kind (Original) Muy amable

Jose Ruiz was very patient, had great customer service and helped us pick out lovely couches.

Matthew was really great he had great customer service and helped me with all my needs!

Very good customer service very patient and helpful Thank You

Vince was very helpful.

Jose and Juan superstars. Super easy process, highly recommended, please give them a rise.

Vernon is awesome. He took me straight to what I needed and was very professional. Thank you, sir!

Thank you Vernon Issac

Ashley's furniture is a joke when you try to talk to corporate about a return and all they do is just put you on hold and never answer your call again . Very unprofessional.

Had a wonderful store experience with Vernon. He was amazing and very knowledgeable and helpful. Excited to make my purchase for my family room was able to find the perfect sectional for my home.

Just had great customer service. Polite and patient.

He was attentive and informative and friendly and worked very hard to make us happy.

(Translated by Google) Thank you very good customer service. Thank you Olga and Alfredo (Original) Gracias muy buen servicio al cliente. Gracias Olga y Alfredo

Vernon was excellent and gave great customer service!

Ashley’s is the best place to look for when you’re in need of new furniture , Jose he helped me out the previous time i was there had great customer service and made things easy!

Alfredo was AMAZING! He ensured that I was happy with my purchase and made sure I got the best deal.

Just moved into a new home and needed to get rid of my old furniture. Karen was so attentive and helped me with all my needs and questions! Make sure to ask for Karen, she’ll make everything so simple!!

I had a great experience thanks to Karen! She was incredibly helpful, patient, and knowledgeable throughout the entire process. She listened to what I was looking for and guided me to the perfect pieces for my home. Her friendly attitude and attention to detail made the shopping experience a breeze. I highly recommend working with Karen for anyone looking for exceptional service!

Right off the start I was greeted as I went into the store my Mukesh. I just recently moved to Lancaster so I was in need of new furniture at a good price and most of all good Quality. I let Mukesh know exactly what I need it and my budget. He was very knowledgeable and explained everything to me. Never did I feel like I was being pressured to buy anything I didn’t need. Great customer service and so respectful and patient with my family. Thank you again for all ur help. You Mukesh and Julie. They have a customer for life.

Had a great experience Jose was wonderful

Mukesh did a great job. He helped with our purchase, it was a smooth process. Thank you Mukesh!

We shopped here on 9/26 and were helped by Ali. He was very professional, attentive and patient. He balanced multiple customers with grace; we were impressed and appreciative. A great first impression & first buy for us ~ we’ll definitely be back!

We had a great, fast , and easy experience with Vernon Isaac. He was very knowledgeable & Patient with my wife & I.

Great service !

I really enjoyed picking my furniture in Ashley Furniture, I was helped by Vernon Isaac!! He was very nice and helpful. Also, he was very patient with us

Vernon Isaac was a very helpful sales representative the moment we walked in. He took the time to help us find exactly what we were looking for. His main concern was that we left the store happy with our purchases. Vernon was friendly and a good sport. We would love to have him help us on our next visit.

Vincent was the best sales person and I will be back for more!

Mathew swooped on us as soon as we walked in the door asking for phone numbers and emails immediately. Then when we asked to look around alone he followed us around the whole store from about 100 feet away staring at us like a hungry shark. The furniture was of poor quality and so wretched their salesmen. If you want to feel like you’re shopping for a used car this is your place….

Vernon Isaac was a big help. I plan to do business with in the near future

Shopped at Ashley's for the first time in years & Olga & Jose are the Best! Great service, smiles, helpfulness & professionalism. Prices are ridiculous but that's not their fault. Just because of them I'll shop there again.

Mukesh provide excellent customer service and patience with explaining Ashley products.

Bought new mattresses at Ashley’s home store in Palmdale and Vernon issac was very helpful providing excellent customer service. I highly recommended coming here!!

Vernon issac was very helpful and kind. Ask for vernon when at ashley’s he will give u the real deal and is honest

OLGA WAS SUPER PATIENT AND HELPFUL!! SHE IS AMAZING! VERNON IS VERY KNOWLEDGEABLE AND ATTENTIVE!! I WIL DEFINITELY COME BACK AND HIGHLY RECOMMEND THEM BOTH FOR ALL YOUR NEEDS!! EXCELLENT CUSTOMER SERVICE 👌🏽 PLEASE DON'T HESITATE TO BUY FROM THEM AT ASHLEY FURNITURE!!

Vernon was extremely helpful and made the process very simple! I will definitely be back to get more with his help.

Thanks for your help!

Mukesh helped us have a great experience at Ashley’s. He greeted us right as we entered the store and did not give up on us. We will definitely come back in the future.

Mukesh was fantastic and very knowledgeable. Great overall experience.

TATI WENT ABOVE AND BEYOND TO HELP US FIND THE FURNITURE WE WANTED. GREAT CUSTOMER SERVICE AND PROFESSIONALISM. THANK YOU TATI!

Emma was really helpful, I love how she treated us. So lovely.

Grat job every time

Was very attentive and and kind.

Vincent was amazing and very helpful!!!

Jose, was a great representative he made sure we found exactly what we were looking for. Thank you for the great customer service.

Great experience! Olga and her staff were all very helpful. Will be coming back for all our future needs. Thank you!

Emma Grey provided excellent customer service throughout the whole process. Helped me get exactly what I wanted.

Karen helped me shop for a couch she was very friendly and super helpful she was also very patient I’m a very picky person and went in like four times until I found the couch I wanted, I will definitely be going back to her.

Mukesh was great to us and was patient with us. Great sale rep. I would recommend him to anybody.

Mukesh was very helpful and acknowledged with what we where looking for. Thank you

Mukesh was very helpful and patient when I was indecisive with my purchase. Great service overall.

Great job Walter

great customer service

Ali great guy explains every detail

Terrible Experience - False Promises and Hidden Charges I recently had a very disappointing experience with Ashley’s Furniture. I visited the store and found a couch set, bed frame, and nightstand that I liked. The sales rep assured me that they would honor the price displayed on the floor. However, when it came time to finalize the purchase, they suddenly refused to honor the agreed-upon price. The sales rep spoke to the manager, Julie, who did nothing to resolve the issue. Instead of addressing the problem, she rudely refused to honor the floor price and walked away. It felt like they were just giving me the runaround, with no intention of standing by their word. To make matters worse, I discovered that they added furniture insurance to my order without my consent. I never requested it, nor was I informed about it, yet it showed up on my invoice . This is completely unacceptable and feels like a blatant attempt to charge me for something I didn’t agree to. I didn’t take well to this and decided to cancel my purchase. I’m extremely disappointed with how this situation was handled and will be taking my business elsewhere in the future. I strongly advise others to be cautious when dealing with this store, as their customer service is severely lacking, and they seem more interested in hovering around you as you browse the store, pressure you into buying and squeezing extra money out of their customers than providing honest service.

Firstly, Julie Reynoso was extremely helpful, knowledgeable, and patient during our shopping. She was very helpful when it came to explaining all the different bed frame and couch options. Everyone was very patient with my 2 yr daughter running around everywhere. They even went out the way to bring her a little notepad and marker. Then our experience with delivery was beyond our expectations. They set it up at the front counter. Then the delivery drivers called shortly before our scheduled delivery time to let us know they were on the way. They were very polite, professional, and careful with furniture placement. The professionalism of your team deserves to be recognized - and is rare in many businesses. We are very pleased with our purchase and the entire experience. We will definitely recommend your business to friends and family and won’t hesitate to do business with you again.

Last night My grandpa and I were looking for a new bed set up for his new house. We were kindly assisted by Alfredo who listened to all of my grandpa's medical situations. His back problems neck problems and much more. He recommended a bed that suited all of my grandpa's conditions which I'm grateful for so hopefully he has less pain on an excellent bed. Shout-out to Alfredo for providing exceptional customer service and hospitality

Was very helpful, and respectful.

Emma the sala person,was very nice kind and helpful,T

Ali at Ashley’s furniture was extremely helpful, patient, kind and informative.

(Translated by Google) The staff is very friendly and helped me find what I needed. Jose is a very salesman and was very attentive. (Original) El personal es muy amable y me ayudaron a encontrar lo que necesitaba . Jose es muy vendedor y fue muy atento .

(Translated by Google) Thanks for José's good attention, I love my new room. (Original) Gracias por la buena atención de José , me encanta mi nueva sala .

Tati was friendly and very knowledgeable of all products I. Needed. Great service !!!!!

Store is beautiful and clean the employees are well trained and knowledgeable will be back!

I inquired about a bed frame, Alfredo was outstanding! I'll go back to purchase it soon!! Thx

Came in to shop for a new sofa set and dresser, Mukesh was an excellent help, showed me options in all quality and price ranges, he was an absolute pleasure to work with.

Vernon was very nice & knowledgeable. Sold us a very nice couch & sofa. Was not pushy and very patient.

Vincent was amazing in helping me find the perfect couch for my home, and getting me the financing I need. Thank you!

I just wanted to express our gratitude for the outstanding service Vernon provided during our furniture purchase. His expertise and patience in helping us choose the right pieces made all the difference. You truly went above and beyond to ensure we were happy with our selections, and it shows in how perfect everything looks in our home. Thank you for making this a smooth and enjoyable experience!

Jose was a great sales person very helpfull

Mukesh was excellent with me I recommend him

I had the BEST experience at Ashley’s furniture the customer service was amazing they helped me find a great dining room set and I was in and out of there in no time!!

Today my husband and I bought a new couch and José was very friendly. He was not pushy like sales persons can be. He was very delightful to work with. Thank you!!

I have been shopping at Ashley’s for years already and always feel happy and satisfied while leaving !

best customer experience i’ve had ! definitely recommend, will be shopping here again

Hi, Walter is an amazing sales associate! He helped me with buying an amazing grey wooden table that fits amazing in my dining room. I would gladly recommend him! Treats everyone like family!!!!

(Translated by Google) I bought furniture at Ashley's and the experience was excellent. Walter was very friendly and professional. I highly recommend Walter to help with everything without hesitation. Thanks Walter! (Original) Compré muebles en Ashley’s y la experiencia fue excelente. Walter fue muy amable y profesional. Recomiendo mucho a Walter para que ayude con todo sin dudarlo. Gracias Walter!

Walter was great. Helped me and my family out so much and gave us a lot of info. If you’re trying to get furniture ask for Walter!!!!

I recently purchased furniture from Ashely’s and the entire experience was fantastic. Walter was incredibly helpful and knowledgeable, guiding me through the selection process with patience and expertise. Thank you so much once again Walter for all your help.

Gigi was very accomodating and had helped us in making our shopping experienced warm and fun.

My recent shopping experience at Ashley was overall very satisfying. As usual,Ashley provides a wide range of products, convenient one-stop shop for most of my furniture needs. GG their sales agent is superb in helping us.

Mukesh was an exceptional sales person and I will definitely come back and see him...

Very great experience with Vincent! He was very knowledgeable of the mattresses and was able to answer all of the questions I had. Would purchase from the store and Vincent again!

Thanks to Jose who was very helpful, patient, and kind!

Jose was excellent, very patient. Definitely has great customer service. And Definitely recommend him. He was great.

Vincent was the best! He helped us as first time bed buyers decide what we wanted and made it easy and quick. 10/10 experience!

Vincent is the man!!!

Bobby. Provided superb customer service. Explained different products and warranties. Felt comfortable asking questions, was patient and dedicated time to my concerns. Come see Bobby at Ashley in Palmdale.

Bobby was really nice, professional, and helpful person.

Mukesh was quick and efficient and got us what we needed

Thank you Juan and Julie for your outstanding service and quality products. We are so happy about our new furniture.

Gigi was wonderful to work with and very helpful getting the things needed for my place. Thank you!

We went on 8/9/24 to shop and had the good fortune to get G.G. to help us! She was so friendly and helpful…this lady knows her store offerings…and was wonderful at letting us wander around on our own but there in a jif if we had a question. She made the entire process so easy, no pressure and very enjoyable. We ended up making purchases that perfectly addressed our furniture needs at home. We cannot recommend her highly enough…she will be our go-to for any and all future purchases. Ask for G.G., thank us later!

Good stuff and good management So much helpful Ashly Palmdale , Ca

Mike’s was very helpful and had patience and gave us all the info we needed.

Wonderful experience with Mukesh. I highly recommend to speak with.0

Ali was awesome at giving us options in our price range. He was very friendly, informative, and willing to listen to what we wanted.

Very helpful

Mukesh he was very help-full and he work whit us and was easy to work with.

Excellent

We had a great experience shopping with the help of Vernon. He helped us decide on the best option for us and gave great details about all the features of each piece we tried while shopping for recliners. We are thrilled with our purchase

Very good service, everyone very sweet!!!!!!!

(Translated by Google) Good service (Original) Buen servicio

Beautiful furniture and accommodating management. This sales team went out of their way to make sure we got exactly what we wanted. Thanks good people.

Been coming for years

I was told a delivery date was set and once I was charged then changed the date when we already said prior to paying that date was a hard date for us. Wasted time and had to cancel whole order due to this and now wait 3-5 business days to get money that I was already charged

Great

rita was really helpful

Emma was very helpful and kind super professional

I am very happy to work with Rita she is awsem .

Our salesman, Vernon Isaac, was kind, courteous and knowledgeable. The reclining loves eat we chose was in stock and will be delivered on August 17th. Making this purchase could not have been easier. Thank you!!

My wife and I visited this store in order to take advantage of the 12-month 0% interest on their furniture. Vernon Issac (Sales Associate) assisted from the moment we entered the store. He was polite, informative, and not overbearing when declining certain upgrades/options on our purchase. We would definitely return to this location in the future. Thank you Vernon.

Emma was my sales person, she is very accommodating and helpful. My experience with her is a A+.

Great service welcoming store all staff very nice and patient specially Elena

Very personable and friendly. The rep listened to what we wanted and was very knowledgeable on product prices.

Vincent went above and beyond for us and was extremely patient, I asked a million questions and he answered every single one of them. He helped us pick our new couches and bed with a dresser! Extremely happy with his customer service!! 10/10

Great Experience. Vernon did an amazing job. Very helpful and knowledgeable.

Vincent is a great salesman very helpful in assisting with your needs and has very good attitude with customers

Thank you Ashley for doing business with us your associate Walter was very nice and patient and thorough. We are very happy and satisfied with what we are going home annd with are Agreements of how we will pay for our furniture and when. Your associate Olga was also very nice and helpful . Thank you again Walter. He is a very good worker . We would love to return again for more when possible . 🙂

(Translated by Google) Joshua was very kind and helped us with whatever we needed. (Original) Josue fue muy amable y nos ayudó en lo que necesitábamos

Jose has really Good customers service

Jose provide Great service very happy with the experience 😀 👍

Vincent was a great helper.

Rita was very thorough and helpful. She got us exactly what we wanted. Excellent service will be back to purchase more in the future.

Jose was a pleasure to work with. He was patient, and got me the very best deal on my purchase of a sofa and loveseat/recliner. I am a loyal longtime customer.

Been shopping here for years. The staff is always eager and willing to work with me. A special shout out to Jose for his professional assistance, helping me with the purchase of my sofa/love seat combo.

Informative. Gave us enough space to make a decision & purchase a new sofa.

Gigi was awesome, in and out with a new sofa in less than 20 minutes. She listened yo what we wanted and took us straight to our best options. Gigi is your girl if you're at Ashley Furniture in Palmdale.

Came in today and found a wonderful couch. Our sales person, Rita, was amazing. Ask for her if you need anything! Update 1: So my couches were delivered on Saturday and they were not the correct ones. I contacted Ashley's and reached customer service who said I would need a tech to come out. The soonest appointment was yesterday 8/13/24. The tech showed up and spoke with me about the whole situation. We then went to the Ashley's in Palmdale and spoke with the store manager, she spoke with myself and the tech and I told her that I was not happy about receiving the wrong couches and she was trying to figure out what they can do. I told her I want to exchanged the couches for the correct couches and she said they did not carry the couches I wanted in the dark brown color. I then said that she confirmed with the sales person Rita that they did have them in the color I wanted. She apologize and then asked how we could rectify the situation. I told her that I wanted a different set of couches then and she said that would be OK. Then she said I needed to pay an additional amount for those couches. I asked her why and she said because they were more then what I paid. Then I showed her the sign of the couches we were supposed to get and the new ones I wanted and she said she would have to speak with corporate to see if they could make an even exchange. Now 24 hours later I have hear nothing so I came up to the store and I'm waiting for a response

Annie was outstanding. Friendly place to visit

Vendor Ali was wonderful extremely helpful in our need.

They were wonderful. Ali really took the time with us. Jackie helped scheduled a rush delivery for us as well. Great Job

Emma and Olga were very helpful. My 8th purchase and I love Ashley’s

Jose was great

Great quality furniture with great customer service. I'm looking forward to my new furniture! S/O to Jose 😊

Great

Ali and Olga were the best in helping us get what we wanted.

Me and my husband have been coming here for a bit stopping I. For the past 6 months and we’ve finally had our minds set on a couch and Bobby helped us have peace of mind with our decision we are thankful for him

Best costumer service and great friendly staff @ Palmdale store.

Clean, neat, organized store even though we were not able to find a mattress that fit, Jose was very attentive to our needs

Great experience will definitely come back

Great price go to Julie she was incredibly helpful

Vernon Isaac was such amazing help and helped me find the exact furniture i envisioned for my new home. I appreciate his help so much!

Mr. Vernon was excellent. He listened to my needs and knew exactly what I was looking for. He saved me a lot of time & hassle. He is a very courteous and professional and patient salesman. He is very personable and I would recommend him to anybody who needs assistance in finding what they are looking for. If I could give him 10 *** I would.

Bobby and Julie gave us a wonderful experience and helped us get our lovely new furniture. I appreciated their patience and willingness to help us today.

Excellent customer service

Walter was very helpful with finding us the best deal possible that fit our budget and schedule.

(Translated by Google) Excellent service and the saleswoman Gigi very friendly (Original) Exelente servicio y la vendedora gigi muy amable

Gigi she have nice

Super helpful and fast. Found a matching dresser to a bedroom set I bought 16 months ago!

Mukesh was very friendly and helpful

(Translated by Google) It was a good experience (Original) Fue una buena experiencia

Jose provided excellent customer service

Best place to shop in town! Great customer service, and great furniture! A+ Sales associates go above and beyond to satisfy your home needs! Go check it out! 💯

Execelent service

Excellent work Walter, very good.

(Translated by Google) Excellent very good service 👍 👏 walter (Original) Excelente muy buena atención 👍 👏 walter

(Translated by Google) Jose was a good customer representative, it was a pleasure shopping at Ashley's store in Palmdale (Original) Jose fue buen representate al cliente fue un placer comprar en la tienda de Ashley en palmdale

Great customer service

Emma at the Palmdale location was a great help with my family and also my child who was a handful at the time she gave us snacks and made our time go pretty easy even though we waited for approval she made the wait worth our while. Thank you so much and we will be coming back here again for my parents.

Mukesh was very helpful and kind person. I recommend him if u are looking for furniture.

Vincent was expeditiously helpful in our purchase of a new bed. You're appreciated Vincent, your professionalism is beyond reproach.

Exceptional Service! Ali & Olga Are Absolutely AMAZING .

Very grateful for the terrific service from Mukesh Amin. His expertise helped me find the perfect recliner for my needs and delivery service was wonderful.

(Translated by Google) Excellent service from José (Original) Excelente de servicio de parte de José

Good Service

Jose was very helpful and patient. The customer service was superb

Vernun was the best! They were able to give me the best deal in town.. The manager was amazing and both provided us great customer service! Thank you for taking care of us! You’re amazing

He was a great salesman. I had slot if questions and he was patient with me!

Vincent was so professional and knowledgeable. He made our purchases a breeze and was so helpful and patient. We will be back. Thank you so much

Mukesh was a great sales representative to work with. His expertise, patience and support was out of this world. Very polite, professional and eager to fulfill what I was looking for in a sofa. I made my purchase and am very pleased to have worked with him and now have my dream sofa. Thank you, Mukesh! :)

I was asked to leave a review while I was in the store, the woman asked me to leave a review and made it seem like she wouldn’t continue with my receipt print out until I did so.

Very easy, Vincent who helped us did a great job and was patient with us as we tried to decide.

(Translated by Google) Good seller (Original) Buen vendedor

Excellent sales person.

Vincent was very helpful and kind. 5/5 👍🏽

Vernon walked up to tell us his name. Showed us 2 chairs that were potential options, assured us we could take whatever we selected, home that day, and walked away. Before walking away, he made sure to say, " If anyone tries to help you, let them know that you're working with me." Wt🤬?!! No. We were working on our own. After 40 min of looking, we decided on one. Couldn't find Vernon, so I grabbed someone else. ONLY TO FIND OUT that we had to wait 3 days for a delivery unless the item was on clearance. There were NO CLEARANCE items. My DIL just had a c-section and needed something comfortable to sit and sleep on, THAT DAY. We wasted time there until 6:47 pm. Right before all other stores were closing at 7. Luckily, we made it to Paradise Furniture in the mall by 6:54, and they WERE AMAZING!! We were out with a chair by 7:06. No exaggeration. All of the furniture, in both households, is from the Ashley store. That won't be the case anymore. Side note: We are aware that there are delays on most orders. That is why we asked if the same day was possible before we started shopping.

Vernon was awesome. He took care of me and my mother in which saved us hundreds of dollars. Thank you Vernon. Update: The 3 star review is due to the lack of communication with the store and the delivery team. The delivery team was professional and I believe it was a miscommunication between the store and the delivery team. The gentlemen delivering the furniture and mattresses were also supposed to pick up the old mattresses and box springs. We had called numerous times about the issue and was given a date of this coming Tuesday. We had called again to hear that their system had never had us calling the first time and called yet again and the same issue had occurred with us not being in the system that we called. We were told that they would pick up the mattresses and box springs on Tuesday; the actual pickup was today (Saturday) and we were called via an automated recording at around 7:30 this morning when we were asleep. We had less than an hour to wrap the mattresses and didn't fully wrap the other mattress in time. Thankfully the gentlemen had assisted us with that. The gentlemen who picked up our mattresses said that they were picking up one mattress but we had two mattresses and a box spring that were supposed to be picked up. Vernon had stated that they would pick up onebox spring and one mattress (set) for $10.50. I had paid this twice for a total of $21.00. The reason for the three star review is due to the lack of communication and how difficult it was to talk to someone at the store via the telephone. Vernon was still a great help in saving us money on what we had paid for.

GG is an excellent salesperson!

Vincent the man!!!

Very helpful and positive attitude.

A bit more expensive than I would have probably anticipated (but we got more stuff than I intended as well). Vernon was a phenomenal help, ask for him if you have any needs :))

We purchased a few items from here, and the service was amazing . Sales associate Rita was really helpful and thorough with us. She was patient and helped us with all questions we had. Definitely recommend this location!

Vincent was such a good help excellent customer service very patient and very helpful and knowledgeable.

Highly recommend you speak to Jose or Rita, as both are fantastic salespersons who are both patient and knowledgeable.

Great and efficient service from Jose and Vincent!

Must ask for Emma. She helped us find exactly what we needed. Very knowledgeable in products and tailored to our needs.

Vincent was very helpful and knowledgeable It was a pleasure working with him

(Translated by Google) Jose, magnificent seller. (Original) Jose magnifico vendedor

Grate service

I first called the store in Antelope Valley at 39626 10th St West and connected with Vernon Issac and he answered all my questions over the phone then suggested I hurry to get in on the sale's and I later went to the store to meet him and we went into the mattress area where he explain about the different mattreses and I was very surprised how knowledgable on everything and he was very patienct because I asked alot of questions and kept changing what I wanted but in the end we finelly made it Vernon is a very good salesman and I would recommend him to anybody that go's to the Ashley Store in Antelope Valley thank you

I didn't expect, how is big and a lot of choices. Palmdale CA .

Vincent was great. Polite, helpful and very knowledgeable.

(Translated by Google) Excellent service, very good explanations! (Original) Excelente servicio, muy buenas explicaciones.!

(Translated by Google) Thanks to all the staff, to José, to Kenny and to the girl who treated us very well. (Original) Gracias a todo el staff , a José a kenny y a la chica que nos atendieron muy bien

The sales account, Vernon, was vey helpful and knowledgeable. He assisted with selecting a sofa set, got us a great price and setup delivery. Was vey pleased with the experience at Ashley’s.

Vincent was so awesome, he listened to our needs and was able to get us set up with everything we needed. We have never had such a positive experience at an Ashley store.

Jose is a great salesman. I am very pleased with his service.

We are very please with José 's service. Very attention and cordial.

We've been coming to Ashley's for years and always had a great experience.

Great experience!!! Customer service was great!! Jose was great!!!!

Jose was friendly, approachable and very helpful. He let us look and answered question we had.

Jose was great, very helpful with no pressure.

Good service Olga and Jose.Thanks

Jose is good

Thank you Jose and Olga for a great experience today!

Great customer service from Emma, her attitude and the way of selling furniture is amazing. I got my first living room set from Ashley’s and I don’t regret it thankyou for your great service

(Translated by Google) Very good job Jose 👍 (Original) Muy buen trabajo Jose 👍

Vincent was one of the best sales people I have ever worked with. He was friendly, helpful, and knowledgeable. I would happily work with him again!

Patient and easy, really informative

Found what we needed great service

Ali was a wonderful help! He spent hours with us while we decided on a new couch. He was patient with my young children and even made them paper boats. Great experience, thank you! Ali !!!

Quick and to the point. Found me exactly what I needed. Thank you Jose

Jose was very helpful and had great customer service!

Great service

Clearance item. In great condition and price unbelievable. Jose our salesperson was a tremendous help.

All was great, help me with what I was looking for…very patient.

Perfect service ! Very friendly knowledgeable & helpful sales associate. Thank you!

Great service from sales person Vincent and the Manager Julie was a great help!

Thank you Julie for the hospitality and the great customer service.. I want to thank Ernesto the sales rep he went Beyond our expectations..Thank you Ashley Fam

Wonderful store, wonderful service by Vernon Isaac. He helped us from start to finish and got us everything we needed.

Treated my family and I very well, excellent service

Amazing customer service!!! José the sales person representative was extremely helpful and professional. He was very attentive and listened to our concerns and doubts. Definitely will come back to this store in the near future.

Great customer service from Jose!

Great and friendly service

Juan the associate was great help today, purchasing two living room chair. Also great help questions about their large livingroom sofas.

Great experience, Ali was most helpful in helping us find exactly what we were looking for in a father's day present. Very friendly staff.

Rita was such a fantastic help! She took her time to show us our options and even got her manager over to give us the best, most competitive pricing... Very impressed with the quality and warranty of the these two sleeper sofas, as well!!

Mukesh was great. He was very patient and helped us find everything we were looking for..

Vernon Isaac did an amazing job helping me and he was very helpful and an amazing person

Very knowledgeable and kind.

Jose was very helpful, patient and answered all our questions. Thank you!

Luis was a great help! Helped us find exactly what we wanted

Jose at Ashley’s helped us a lot and very accommodating.

Thank you, Jose for all the help very professional !

I want to thank Ernie for helping my husband and I find and not pressure us when it came to our purchase that was made today. Thank you he definitely should be recognized for a great salesman .

(Translated by Google) Mukesh was an excellent person who cared about the customer. I loved how he treated us from the moment we entered the store. (Original) Mukesh fue una excelente persona preocupado por el cliente me encantó como nos trató desde que entramos en la tienda

Luis was super helpful!!!

(Translated by Google) Luis iso very good job (Original) Luis iso muy buen trabajo

Vincent was super helpful and very nice. I would totally recommend him to my friends

Luis and Julie really did great job thank you for everything ❤️

Luis did a great job!

(Translated by Google) Luis, excellent service with a human quality of empathy, thank you for your great help (Original) Luis , excelente servicio con una calidad humana de empatia gracias por su gran ayuda

Jose was very helpful and provided excellent service.

Vernon Isaac was great to us. Very helpful. Gave his honest personal opinion on fabric and pricing. Recommend 100%.

GiGi was an angel. Very pleasant and anticipated our needs and made things happen. The two other stores we visited or called would not accommodate our simple request as they put too many restrictions on it. GiGi explained the pricing and protection plan well. It was obvious that the customer was important to her.

Vernon isaac is very kind nd help me find what i was looking for my mattress for my sciatica pain he is very helpful.

Luis was an excellent salesperson. It was his professional service I purchased my recliner.

Go see Mukesh he will take care of you!

Great store great location. Vernon was amazing he was very patient with me and my wife listened to what we wanted and made sure we left satisfied. We will definitely be coming back to Ashley's.

Luis was awsome and patient

Helpful

Kind willing to go tye distance

The sales rep Vicente was extremely helpful and knowledgeable. We purchased a bed for our kids bedroom without feeling hassled. Thank you Vicente for a pleasantful experience.

Went in to Ashley Furniture and had a great experience with our purchase Luis H. He addressed all our concerns and we left happy

Luis had helped out with our purchase

He helped and answered all questions. Showed us what we needed.

Outstanding service

Vincent was very helpful amazing service

Provided quality service.

Vincent was amazing and super patient as I took forever to make up my mind. Honestly all the staff were really great

Jose has great customer service skills. He was very helpful with helping me find the correct furniture that the wife and I were looking for. Thank you Jose

Luis did a good job

Just bought a mattress and Rita helped me with all the process. She greeted us and helped us try the mattresses one by one to see which one we liked best and after she helped us complete our purchase guiding us through the way. Rita was very friendly and attentive.

great place to shop, great service.

Vincent was the man! He took care of me and made sure I was happy with my purchase. I truly feel satisfied and I am definitely coming back.

Luis was very helpful and professional. Highly recommend Ashley in Palmdale

Jose was very helpful and answered all of our questions and concerns.

I had a great experience shopping at Ashley with the help from Mukesh. From the moment we walked in, he helped us by directing us to the beds within our budget. Mukesh made our visit very easy and a great experience. Thank you Mukesh for helping us out and finding what we were looking for at a reasonable price.

Mukesh was very helpful during our visit. He asked what we were looking for and provided many different options. Will be coming back for our furniture needs!

Mikes was very very helpful and got me a perfect furniture set on a great deal. Will definitely come back

Luis did a really good job helping us and letting us know about current deals and specials

Excellent experience with Mr. Mukesh

Great costumer service

Jose was easy to work with. No pressure.

Ali was very knowledgeable and attentive. Experience was A+ Will look for him when buying other items.

Mukesh and Olga were incredibly helpful and informative to us this afternoon. Mukesh walked us through all the options of each section and gave a comprehensive rundown of all our bedding and frame options as well. Hope to be back once escrow is finalized. 🤞 Got a dining set for now at a great price because we just could not let it go.

Luis did an amazing job ! Thank you Luis well deserve for a Raise !

Helpful and very nice

Vincent, and Olga did me right. Great service, and hospitality. A no pressure situation.

Vincent was really cool he help us all the way!!

Vernon Issac was very attentive, showed us the whole show room. Thank you for your service

Kind and patient

Mukesh es very helpful and very kind,definitely recommend his help!

Had a great experience with Mukesh

Had a great experience. Me and my husband went in to look a bedroom set and mattresses. Vincent was very helpful and very patient with us. He answered all of our questions. Such a big help! Highly recommended!

I love shopping here. Vernon Issac helped me with extreme patience and was very professional. Thank you Vernon ☺️!!!

Excellent service. Got the job done. No hassle. Thanks.

Vincent was very helpful with furnishing my new apartment. Now i don’t have to keep eating on the dinning room floor. If I could leave a 69 stars I would!!

Go to Vincent. He’s the best worker there. 👍👍

Had a very enjoyable experience and had a great selection of furniture and I was given a great costumer service experience

Vincent was very helpful. His patience when we changed our minds multiple times was top tier.

Jose was super helpful.

Ri was very helpful and found us ways to be able to make the purchase that we wanted :)

Found what I was looking for great selection.

Came in to the store today and Mukesh Admin was a great home on our purchase.

Ri was very helpful.

Ri was amazing. She was great. She will forever be our go to sales person as Ashley.

Ri was fabulous. She was very professional and kind. Our shopping experience was wonderful. We will definitely be back.

Excellent service at Ashley furniture, was fast and easy and didn’t try to sell me something I didn’t need.

Best customer service from Jose highly recommended

I had a very good experience after being helped by Mukesh, who was very professional and informative.

Jose from the Palmdale store was very helpful and attentive. Thank you

Luis was really helpful and and great to work with.

Was very patient with us! Very appreciative! Definitely recommend!

Typical furniture store waiting for the Memorial Day sale!

This place is honestly wonderful. The workers are the best however, it’s the lack of full size beds. They have the best frames, yet they don’t have full size beds. With living in Antelope Valley, rooms are a little small, and one doesn’t necessarily want their room to just be a bed and nothing else. Other than that, the experience was great.

Had a awesome experience with Vernone Isaac showing me bedding such housepertlity thank you sooooo much💁🏾‍♀️

Luis was amazing he took his time with us. I recommend him if you come to Ashley's

Jose was very patient with us. We appreciated that. My mom is old and couldnt make up her mind.

Luis was very professional and friendly. Answered all our questions did not rush us. Great sales etiquette.

Riri has now helped me twice, first to purchase my mattress and about a year later for the purchase of the frame. She is always professional and very friendly when chatting. I’m happy I was able to work with her on both occasions. Thank you Riri for always helping

Vincent was amazing. Had great customer service and searched for the best price. You should Seek him only.

Luis is the best Ashley rep ever! Only reason why came back

Luis was so wonderful and helpful! Thank you so much!

Great experience. Emma did a great job in finding my product and processing my order.

Vincent is the best

Vincent was very helpful.

Vincent was really nice and helpful

My wife and I were shopping at the Palmdale store a few weeks ago and the sales man was showing us furniture when a couple of another race came in. The manager came an stop our salesman and told him he had a paying customer. He had to leave us an assist them. My wife and I when to the manager and told her we were paying customers as well. And that we would never step foot in their business again!!!!! We contacted corporiate office and got no answer. We were prepared to purchase a full room of furniture!

I would like to thank Mukesh for all the help he gave us today. Good customer service

Happy with my new set up that I'm taking home. All thank you with the great help off Mukesh Amin. Thank you for the great and fast help that was given.

Was a good experience, Luis made everything so easy and was so helpful with the whole process.

(Translated by Google) Very good service (Original) Muy buen servicio

Great Costumer Service Mukesh Thankyou for helping us pick the right furniture for our home !! I recommend Him he is patient and understanding

Sales person was polite, accommodating, and not pushy. Came in knowing what I wanted, he helped me get exactly what I wanted. Good service

Salesperson was great. Recliners suck.

Jose was great I knew what I came for and he pulled the Raeann Collection online to order my coffee table. Great quick service in an out like I like it!

Mukesh was very helpful and attentive. He is very knowledgeable and gives perfect recommendations. I recommend him for your next furniture purchase!

(Translated by Google) José Ruiz treated us very well (Original) José Ruiz nos atendió muy bien

Jose Ruiz was very helpful and informative of the products we inquired about. Very friendly and did everything in his power to help us out in furnishing our new home. Great customer service

José Ruiz helped us out at this Ashley Store. He was a huge help, very friendly, and gave us all of his undivided attention our entire visit.

If there was a definition for the words scummy, lying untrustworthy, etc. Then Rita Khajehtoorian would be the right person. From a friendly to devious, she has made me and my partner feel uncomfortable and unsafe with our information when entering Ashley’s. She wanted to check our pre qualification which I was worried about due to the inquiry so I asked how much it would be with her then replying stating it would have zero effect because it doesn’t do any inquiry at all. I replied with a huge smile on my face and we went ahead giving her the information needed. It wasn’t till we went to a different store that we realized not only did it in fact effect our credit, but she had also made an account without our permission at all. She advertised that no matter where we went the mattress would be crappier and the same price. Luckily we looked around and found not only a better price/mattress, but also found better and TRUTHFUL costumer service. If you do go to Ashley’s, AVOID RITA.

Went here for a mattress and looked at some of the tempermedic ones. The financing is good, but they try and convince you the prices aren't as good as this store, when we found better deals elsewhere. I was helped by Rita and they lied about running my credit. We asked if it would leave an inquiry, she said no, and it did. It created a whole account when she said all it was was pre qualifying. Thankfully I was able to use this account elsewhere, but our merchant warned us that Ashley sometimes restricts these accounts to just their store. Wouldn't recommend here because they prioritize you shopping with them over you buying what's best for you.

My mother just purchased a TV stand and Luis from Ashley was extremely helpful. The process was quick and easy. Appreciate the wonderful customer service!

I worked with Walter and Annie and received the best service, I bought all my furniture and loved this place! I will always come back to this Palmdale location it's the best.

(Translated by Google) Very good seller, very formal, speaks Spanish, I recommend Luis. (Original) Muy buen vendedor, muy formal habla español, recomiendo a Luis.

Picked up a few pieces of furniture, love seat, tv stand and more. Walter was very helpful, thanks.

Had a wonderful time visiting Ashley Mukesh was amazing. Help me to buy my dining table thank you Mukesh…

Jose’s a great guy real chill and love the gucci belt he had , real stylish guy also very kind.

Came in to just look around for a bedroom set but Vincent was great at convincing my family and I in purchasing a great bedroom set. Vincent, had the best customer service and lots of patience with us.

Vincent, thank you for your outstanding service. We really appreciate your help.

Ali was great and very helpful!!

(Translated by Google) Carlos Ruis was very professional in helping us choose the bed we bought for our children, at a very good price. (Original) Carlos Ruis fue muy profesional al ayudarnos a escoger la cama que compramos para nuestros niños, a muy buen precio.

Every time we go to Ashely we always ask for José Ruiz sales person. Always a great experience

First time to Ashley’s Furniture at the Palmdale store. Ernesto Baltier was our customer service representative. He was the best and gave us the best deal. He is very knowledgeable and friendly.

Jose Ruiz amazing Assistance. Help me and understood what I wanted. Very nice and respectful

Jose Ruiz He helped me in a very kind way and helped me find what I needed. I recommend them.

Ernie was great. He was friendly to my kid and my family members. He answered all of our question and concerns. He even helped out with picking a table. Made my mom really happy. Thank you Ernie will come back again for a bed soon. I give him a 5 star review.

My family just moved out to the AV and we needed to furnish pretty much our entire place. Jose assisted us and made an overwhelming experience easier by being knowledgeable about the products and answering any questions i had. I appreciated Jose applying promos, deals and specials to our order and helping us to stay within our budget. I appreciated that Jose was not pushy, he was patient with us and let us have our space to roam around. I’ll recommend anyone to him and i give him thanks for helping us as great as he did. Thank you Jose!

Ernie was a great help, from beginning to end. Lots of patience with us and even my toddler. Easy process with him.

I had a great experience shopping my full bedroom furniture in Ashley Palmdale, their employee Mr. Mukesh was a great help and explained everything in detail, and helped us with the process of applying for credit, ordering and setting the delivery date.

Jose was very attentive, helpful and nice! Thank you for the help 🙌🏻

What an amazing experience. Emma was my sales person. She knew what I want I needed and I was done in 15 minutes. I recommend her to anyone that might need some guidance.

Great help!

Awesome service. Thanks Vincent

Vernon I. was amazing! Friendly and very knowledgeable!

My sales person was Vernon Isaac He was very professional, very knowledgeable and very personable. He helped me a lot with my choices and he wrote my order up very quickly.

Ri was very courteous and helped for us to get our son and his family a sofa set for them

Gigi , was absolutely great helping us.🤩

It was wonderful experience with the help of mukesh

Luis was Excellent.

Ri was great and Stephanie was very helpful!

Wonderful store definitely had a great help from Luis.H. and was able to answer all the questions that I had ⭐️⭐️⭐️⭐️⭐️

Luis H was a great help, we will be back just because of him.

I liked the couch they had and they had a charger for my phones

Good morning this is my first day l Ben here it was good sorss and l love it

I purchased a beautiful leather sofa, bar stools, and lamps. Clearly, I spent a lot of money. However, Ernesto did his best to find ways for me to get discounts. He was easy to talk to and really made me feel as though he genuinely understood my needs and assisted me to the fullest in achieving the best possible outcome. The only reason I gave 4 stars and not 5 is because the delivery fee was a bit steep in my opinion($399). Ernesto, well done!

Makesh is a great salesperson

Salesman Mukesh was great!!!!

Thank you Ri for all your help with our purchases today! We appreciate all the assistance you provided us. We will be back soon for our next furniture purchase.

Ri was very nice and helped us find everything we were looking for with the best financing available.

Vincent was trying to help me find a nice bunk bed, we weren’t successful lol but he helped me find a really really nice bed for such a nice price! LED lights, really nice grey color. He is really helpful, such a chill guy and nice to talk to with. His service is top notch and he is an incredible, nice guy! 5 stars!!!

Juan did a wonderful job in assisting me with my paintings

Vernon issac was our salesman and he was awesome,,very nice and helpful..... great experience. Thank you Vernon

Great customer service from Jose!

Amazing and attentive customer service! Gigi was such a pleasure to work with and help us find the mattress of our sweet dreams (😂)! Definitely would recommend this location

Ernie was very professional and patient. He helped us pick the perfect set of couches for our family.

Jose gave us great customer service

Ri was the lady that helped us. She was very attentive and knew exactly what we wanted to our taste. She also gave us a pretty good off since we bought a lot of things. Will sure come back and I’d be a pleasure to be assisted by Ri.

RI Helped us get our bedroom set, and all worked out. She showed us all our options. We are happy.

Ernie was very helpful during my visit today, he provided details and information on the store product and gave me a clear rundown of financing options. He answered all my questions efficiently and effectively.

RE was wonderful customer service

Jose is GREAT he has always been so helpful throughout my years shopping at Ashley! Everytime my family and I come in we always ask for him by name! 10/10!

Luis was very friendly and informative with my purchase !

We were greeted and helped by Luis and he gave us great direction in finding a kitchen table and mattress!

Vincent was a very sweet and helpful person he made my purchases easy

Re : was really great work with us more Patient and friendly and lovely .

Juan was very helpful!

stopped by this morning to visit Palmdale store. was greeted by employee Ali. excellent customer servic, and he knew what we were looking for with options. made a purchase that my wife and I are really happy with . Thsnk you Ali.. see you soon sir.

Mr. ALI was very helpful and knowledgeable with the information about the furniture. He was very nice and worked well with my mother and I. Great experience!

My wife and I went into Ashley’s and we were greeted by Gigi. She was very sweet and very helpful. Some of the best customer service we have had. Highly recommend going in and asking for Gigi.

Awesome experience. Walked right in on lunch break and got exactly what I needed. Vernon Isaac was amazing

(Translated by Google) Luis, very expert in his field, very professional. (Original) Luis muy experto en su rama muy profecional

Gigi, the best thank you for helping us purchase our sofas for our new home we appreciate you ! :

(Translated by Google) Luis did a very good job, very kind. (Original) Luis hiso muy buen trabajo muy amable

Mukesh was one of thee most educational sales person I have ever encountered. Initially came in so my son could get a bed, I ended up leaving with my own Tempur-Pedic adjustable mattress and smart frame. I have never been so informed on a mattress and quality of beds as much as today. Thank you so much.

Ri is the best!! She’s great!

Good salesman quick deal

Jose was great and accommodating. Made buying our daughters bed a smooth experience.

Ri is a very good sales person

Ri she is a good sales person

(Translated by Google) Jose was very friendly and spoke English and Spanish the best, he helped us with any questions and above all excellent (Original) Jose fue muy amable y lo mejor habla inglés y español nos ayudó con cualquier duda y sobre todo excelente

(Translated by Google) Work with Juan, very good service (Original) Teabaje con Juan, muy buen servicio

(Translated by Google) Jose Ruis, excellent, helped me with everything I needed, he is very patient and speaks Spanish and English. (Original) Jose Ruis excelente me ayudó en todo lo que necesitaba tiene mucha paciencia y habla español y inglés

Jose is an amazing sales men. Great bilingual was very helpful

(Translated by Google) Thanks Jose (Original) Gracias jose

Very helpful, professional, patience

Ernie Balter is a wonderful guy. He was very professional and had listing ears to make sure we are happy throughout our business with them. We got what we bargained for. Thanks Ernie and team!

Excellent service from Ernie Baltier

Luis helped us at Ashley's and he was amazing! He answered every question and had a lot of patience as we shopped for furniture for our new home. Very happy with his service and will be returning to him again!

Luis was very professional and helpful. You need ten more like him

Jose good salesman

I highly recommend this store and ask for Jose. He is a very courteous, professional and knowledgeable salesman.

Jose was extremely professional, courteous and knowledgeable of the products. He allowed us to take our time to look over all of the products we we’re interested in and showed us a few others we may be interested in. I would highly recommend that you come to this store and ask for Jose.

Juan was very helpful! He answered all our questions flawlessly!

Luis Hernandez was great! Super helpful and nice! Absolutely love the service

Meena offered the best customer service and was very helpful, and outstanding in helping select the perfect furniture to help alleviate our family's discomfort. We found the perfect addition to our home and be comfortable And we love it and will definitely be back for more.

(Translated by Google) Jose, thank you very much for the help. (Original) Jose muchas gracias por la ayuda

Jose was a big help and made my purchasing of a dining room set so smooth big ups to a great salesmen

Vincent Bullock was a great sales person on the floor. He was a delight Very helpful

(Translated by Google) Jose, very good attention, thank you (Original) Jose muy buena atención gracias

I worked with Ernie at the Ashley’s furniture in Palmdale, ca. I appreciate his professionalism, patience and assistance with helping my mom purchase her couch. Thank you Ernie you the best

Walter provided exceptional customer service experience and made our experience at Ashley’s easy, fast, and was highly knowledgeable regarding the product dimensions. Also, I loved how Walter gave us a bit of personal space while we looked around. That is always appreciated because it gave us the opportunity to talk amongst ourselves, and when had any questions he was instantly available! Highly recommend for his help !

Lewis did excellent

Bobby is the man!!! I will come back to finish my furniture shopping with him!!!

Jose was very patient with me showing me all the options that I had when it came to looking for furniture. Great customer service

Ali was so helpful. So nice and patient. Thank you!

Super great people to work with

(Translated by Google) Excellent Service from Jose Ruiz, thank you very much... (Original) Excelente Servicio de parte de Jose Ruiz muchas gracias...

(Translated by Google) Excellent service from José Ruiz, thank you very much… (Original) Excelente servicio de parte de José Ruiz, muchas gracias…

Great salesman very professional.

Ri was great, and very helpful

Gigi was so helpful and sweet. She took her time showing me all the different style mattresses, she explained in full detail the difference between all of them, the functions and she looked out for what would be best for me. She was super kind and funny! She answered all my questions and was so wonderful during the whole experience. I highly recommend you ask for Gigi when you walk through the doors! Thanks Gigi(:

Thank you Mukesh for helping us find our new furniture. Your knowledge and expertise gave me a new perspective when shopping for furniture.

Ri great customer service

Rita helped us with finding out couch. Gave us a lot of options.

Rita helped us a lot today being patient with us while we looked for our couch the manager was also very flexible with us.

Helpful and patient

Very patient and kind

Had a great experience shopping for an accent chair with Gigi! She ensured all our needs were taken care of & was sure to give us an abundance of opinions. Thanks Gigi!

GG was so sweet and helpfull. If I ever need anything else for our tiny home we will definitely come back and talk with GG.

Rita assisted us today and she was so great helping us and taking care of us to buy our furniture for our new home .

Ri was exceptionally professional and courteous. I will definitely recommend my family and friends to come in and see Ri for your home needs

Be warned that all sales are FINAL and they will not even exchange an item. Our sales agent Luis at the Palmdale store mislead us in believing the couch we were receiving was going to be the color in the material that we liked and it turned out to be a different material and we are unsatisfied with our couch. We paid $4K and although we explained this to the manager, they would not let us just exchange the item for the one we really wanted. I am very disappointed with their customer service, and we will not be shopping with any Ashely store ever again.

The salesman was very patient, and I found what I was looking for at the right price.

Mucash was awesome and very helpful. He has extensive knowledge about the products in the store.Go see him and you won't regret it! My money stretched far in the store. Go see him!!!

Good salesmanship. Jose has lot of patience and gave us a tour of the store.

I’m so happy it’s Amazing how Luis Hernandez tray us !! I’m very happy thanks a lot !!! Unique!!!

Gigi was WONDERFUL!!!!! She has EXCELLENT customer service and is very knowledgeable and pleasantly patient. She helped us fine the PERFECT furniture and I look forward to working with her again

Gigi was an amazing person the best by far customer service I’ve ever received from anybody from any place I’ve ever been. She took care and me and my husbands purchase. She most definitely needs a raise and job promotion. She was perfect.

Gigi was an amazing help! She giving manager vibes. Deserves a raise.

very good service.

Had amazing expirience Annie kasbarian was amazing she help me out in every single way .. I highly recommend her .. I give her a give star ⭐️

Ri did and amazing job, great customer service

Jose. Thank you. Excellent service

Jose excelente service. Thank you

Luis was very attentive and knowledgeable!

amazing service and very helpful

Luis very nice salesman

Beautiful furniture. Isaac treated us so well and was very patient with us when it came to choosing our furniture! Will definitely come back!

(Translated by Google) He was very kind and did an excellent job. (Original) Fue muy amable y hizo un excelente trabajo

Jose was awesome and he knows what he is doing. Great help!!!

Mukesh provided excellent customer service! Very precise, knowledgeable and patient. I would highly recommend and will return to shop soon.

My experience was quick and the best with mukesh

I purchased a new mattress today from the Palmdale Ashley Furniture and left feeling very satisfied. They had a huge selection of really nice mattresses to try out and Ri, the sales associate helping me, was super nice and helpful in me trying them all out. I definitely recommend checking them out if you need a mattress.

Mukesh has been amazing!!!!! Go to him to find furniture for your home, he helped us find our dream furniture for our home and it was an amazing experience.

Mukesh is the best go to him! He didnt earn his five stars for nothing

Amazing experience attended us very well helped us with everything we needed answered every questioned we had amazing feeling walking out the store with what we got

Vincent was a great help he is very patient and makes sure you leave satisfied

Mukesh is the man. I had great experience buying a mattress through his help.

Ri is absolutely amazing she made me feel so comfortable!!

Ri was such a great help. Definitely recommend!

Great customer service. Luis had so much patience and accommodating and understanding to our needs.

Thank you Jose

Jose was very courteous good service!

Luis did a great job helping my family pick out furniture !

Good customer service

Every thing was great got a really good deal

Mohammad Ali was great! Customer service was awesome from the start when we entered the store he was prompt in assisting us the process was done in less than an hour.

Came in looking for some furniture and Vernon Isaac was very helpful. He was really helpful and was able to help us with our perchase. I would definitely recommend him to friends and family super sweet man.

We bought new recliners for our family room .. Gigi was very helpful and very patient with us .. Very professional , very helpful , Excellent customer care and answered all our questions & explained everything very clearly thereby helping us choose the perfect furniture for our dream family room .. Awesome experience