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Ashley Store | Palmdale, CA 93551
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Palmdale, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to the Ashley Store in Palmdale, CA!
How to Find Us & When to Visit
Furniture Shopping Tips
Affordable Pricing, Quality, and style in Palmdale
Ashley Stores Give Back!
Customer Service
In-store offers
What our customers say
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Mukesh is a wonderful representative, great purchase experience. Thank you.
Mukesh was the representative that helped with my purchase, and it was a beautiful experience. Thank you, Mukesh!
Great experience. Salesman was very patient and informative of what we wanted and looking for. Very good price and discounts. Kudos to Vernon my salesman.
Mukesh was excellent and patient with us! Very friendly!
Vernon helped me and my family out and was very knowledgeable and helpful. He was able to help us save a lot of money and helped us get the furniture we needed for our new home! Thank you!
Jose was amazing and helpful. Usually store purchases are tedious and long, but he made sure that we were in and out expeditiously great customer service.
Juan C was very helpful with assisting with our mattress purchase. He made the buying process so easy and fast. Thanks!
Thank you Jose for your help really nice and Kenny was so helpful 😋
(Translated by Google) Thank you for helping me in detail with my questions, and thank you!! (Original) Gracias por ayudarme a detalle con mis preguntas, y gracias!!
(Translated by Google) Thank you for your good attention Jose (Original) Gracias por tu Buena atencion jose
Mukesh has always been our salesman Very kind and friendly. Top notch customer service
I visited the store in Palmdale Ca. I was looking for recliners and I found two that will go great in my living room! The woman that helped us, Annie was an excellent customer service rep. Thanks again for all your help, Annie!! Would definitely shop here again.
Great experience time after time. I have made several purchases and have been happy with all but 1.
The sales folks/manager were willing to work with us.
Vernon was good help. He helped us with our couch and getting a 4pc set with a good price. Thank you.
last year Gigi helped me find my dream bed and now today she had helped me find my dream couch. She really is a sweet and helpful woman and she is the only person who helped me every-time I go in store. Me and my family really appreciate her so much. 10/10 her work ethics are amazing. 5 stars all the way for you Gigi!!!! I will show you guys my couch once it’s delivered I’m soooooo happy thank you Gigi🩷!!!!!!!
Vernon went above and beyond in showing us the furniture we were looking for. He was extremely knowledgeable and patient! If you guys go to Ashley’s, ask for Vernon! You won’t be disappointed!!! Thank you Vernon for being the best
Jose was very attentive and helpful.
Mukesh was very very helpful with explaining colors and textures. Very easy to work without the high pressure. I would highly recommend him.
This was my first time with this company and Mukesh was an amazing person very professional. I highly recommend to look for him to help you with everything you need !
We worked with Karen and she was awesome! She helped us find the perfect furniture for our new home.
We shopped at Ashley's furniture today and had amazing experience and help from Mukesh today
Mukesh has been absolutely wonderful I came in let him know what I needed and he helped me in every way possible Tell you right now, don’t see anyone but Mukesh you will not be dissatisfied!!!
My visit to Ashley's was AMAZING!!! We felt very welcomed as soon as we stepped foot inside. Mathew Moran was very helpful, he guided us throughout the store until we found the perfect match for our family. 10 out of 10 customer service!!!
My wife and were looking for a new mattress and Mukesh was extremely informative and helpful in the entire process!
Jose helped with a lot. Thank you
This is my second time coming here and both times Mukesh has been helping us. He is been just amazing I am very happy with our furniture and his help. Thanks Mukesh
He was a very helpful and nice person. Mukesh
Great experience with purchase, Gigi was very helpful and professional. Very happy with the whole process. Definitely we are going to purchase more items in the future from Ashley Furniture.
Annie K. Is very approchable,and a great listener to all are wants and needs, shes a great kind sales person and let us view qualities, ,because of Annie's great qualitiesv, we choose to buy at Ashley's furniture store. Annie deserves a Big insentive!!!
Had a wonderful time working with Mukesh
Very helpful and a great experience overall.
We recently bought a couch from Ashley furniture, and the whole experience was excellent. The salesperson was friendly and professional, delivery was done in a timely manner, and even when we had a slight issue with one of the legs of the couch, it was handled quickly and professionally. We love our new couch, too. I would definitely recommend Ashley!
The worst shopping experience, the vendor was trying to sell us the most expensive dinning sets even when we said we were on a budget and looking for a table only, she was trying to prevent us from going to the lower priced items and when I finally went to that area I saw a table that was perfect for our chairs at home, it was on sale for $49.99 and when I said I wanted it she said it was gone, I said if I can take the one on display and she said no, I said if I can order it for later and she said it was not good for us and it was not what we wanted. I said I want to order it and she said it will take so long to get to us and my husband finally got tired and told her that she looked like she didn’t want to sell it to us and ask for manager, she said there was no manager. I said I want to order the table and then she did it and said the sooner day we can receive it was Nov. 1st and I said it’s perfect but I saw her going through the dates and I saw Oct .23 and I requested that day. Finally we got the table we needed after all the struggle with the vendor. Happy with my purchase but vendors need to know that some families are in a budget and depending on the service received, maybe later that same family can come back to purchase something more expensive and you can get a better percentage out of your sale but don’t try to force people to buy something they can’t afford. The delivery people on the other side was amazing, they put it together for us and showed kindness. Attaching pictures of the table and how good it looks with my chairs.
Very knowledgeable.. very pleasant to talk to!
Excellent customer service at the store & on the delivery! Thank you!
We are extremely happy in the service your store provides…the sales people that helped were very kind patience and professional…we have come back to the store to purchase various items at least 4 or 5 times…..thank you for having your store in Palmdale..location is close to us and very convinced!
Excellent service from the salesman to delivery. Great experience!
The crew that delivered my rug were pleasant and helpful The rug is beautiful
We ordered all of our furniture back in July. When I say all, I mean ALL. Dining table, 2 bedroom sets, and a living room set. We were told it would be delivered in 2 weeks so by 8/10. Well, we got one piece of our bed set about two days after our order so we thought, great! We’re getting our stuff earlier. They kept delaying every piece of our furniture. The first bed piece we got, they told us the second wouldn’t deliver until middle of September. They also do not answer their phones (the store) and customer service can only help so much. Overall I don’t think I would purchase from Ashley’s furniture again.
Came in and had the pleasure of working with Vernon Isaac. He was great, stayed within our price range, helped us find what he wanted. All for him he’s great and super friendly.
The salesperson who helped us went above & beyond. When we were looking for a leather sleeper couch & there was nothing for sale on the floor, she looked online at their website. & worked with us until we found something we liked. Very helpful & courteous!
Excellent service provided by MUKESH. Thank you.
I LOVE MY FURNITURE I PURCHASED FROM ASHLEY FURNITURE...MY SECTIONAL.. DINING ROOM TABLE..LAMPS AND MY RUGS MADE MY HOME FEEL LIKE HOME..I LOVE IT...THANKS ASHLEY!
Ali and the team were very friendly, helpful and fought to get us the best pricing.
Vernon Isaac was a great help with making a purchase. He walked around the store with me and helped me find items that fit my budget. Found some nice pieces for the airmen at Edwards AFB!
Mukesh was wonderful and very helpful.
Great experience with Vernon. Helped out a lot.
I will be completely honest about my experiences. I have visited Ashley Furniture store multiple times, and each visit feels overwhelming, as if I am being approached by aggressive salespeople the moment I enter. It reminds me of the pressure I feel when shopping for a car. I often express that I prefer to browse independently, yet I find myself constantly followed and asked if I need assistance or if I’m finding everything alright. If I had questions, wouldn’t I seek out help myself? On two occasions, different sales associates requested that I write a review. However, if I’m merely browsing and haven’t made a purchase, what would I have to review? Additionally, I find it uncomfortable when a salesperson, like Ernie, directly asks me to write a review for him. While he answered some of my questions, I don’t believe that alone justifies a five-star rating. I returned three months later to make a purchase, knowing exactly what I wanted, and while I received assistance, the interaction felt rushed. I still don’t remember the salesperson’s name, and there was a noticeable language barrier. Once again, I was asked to provide a review. I questioned why I felt pressured to write reviews. Yes, I received help, but it wasn’t exceptional service. I even jokingly asked if he could write a five-star review for me, claiming I was a fantastic customer. My point is, if a salesperson truly impresses me with outstanding service and a genuine personality, I would be more than willing to give a glowing review.
Vernon the best sale representative
Very good service and friendly mukesh
Mukesh
Gigi was wonderful helping us find the best deals for our new dining room set and furniture for our living room. Can’t wait to set it all up!
Jose is very friendly and answered all our questions.
Great customer service!!!!!
As soon as I walked in Mukesh, greeted me and was super quick to help me find a couch. I came in again unexpectedly and we picked up from our prior conversation. He did an amazing job helping me. Thank you!
Jose at Ashley furniture was actually very helpful work with us and negotiated a price that we were comfortable in paying for a set of couches. Come to Ashley‘s in Palmdale and look for Jose
José at Ashley’s Furniture was very helpful and went above and beyond to get us the pricing within our budget. He is extremely nice and easy to work with.
Jose was very helpful. He helped us find the perfect furniture we wanted
I had great customer service 5 stars! The issue was the fact that the mattress (Ashely’s brand) came damaged. We called and the tech came down. The tech agreed. They didn’t like that , so they wanted to send another tech. The mattress has 2 weeks, and it was an issue from the start. Be careful and ask always if the mattress is rolled up in factory. I spend $4000 in total just for them to bs a customer. 100% lost a customer.
Purchased a Beautiful Ashley Couch and chair this afternoon from sales consultant Gigi. Caring service with sincerity and a smile. My wife picked out the set of the electric couch and chair, just what she wanted to replace our current living room furniture. Happy wife a happy life of course. Gigi gave us excellent service and phenomenal quality and value for our shopping experience. My wife and I highly recommend Ashley Furniture and Gigi great service.
Amazing service.
Service was great. Thanks to Isaac!
I enjoyed my time coming to Ashley furniture of Palmdale, Emma was so nice and helpful!
We had a pleasant experience purchasing furniture for our new home. Emma was patient and helpful from the moment we walked into the store until the end. Thank you Emma!
Makesh is very well informed. Made my visit feel inviting and easy. I look forward to having makesh help me again. Furthermore I would recommend the staff to everyone as they are all helpful.
Mukesh was great salesman
Jose was super friendly and knowledgeable, he answered all our questions. Super happy with our visit and our new home items.
Friendly and helpful.
Thank you Jose great service late night
Thank you Jose!! For being patient and supporting me with my first furniture purchase.
Alia, worked well with me. He was kind and professional. He was able to save me some money due to discounts. Job well done! Charles Lee Whorry
Sales lady was verynice I just didn't find what I needed.
Always a pleasure shopping at this store. Mukesh is always very attentive and a great help!!! Will be back again!!!
Good afternoon, my name is Philip Rodriguez, active duty U.S Marines, first let me say the custom service is excellent. Stephanie & Jackie are a blessing. My family punches furniture with your company for the last 10 years that my parents has lived in Palmdale. Years ago the second party for the insurance made it a pain to work with them over the phone, but thank you to your team.
Vernon was an amazing help here! Was very quick and efficient and told us all we needed to know. Definitely will be returning for future purchases!
I got the Best deal ever I! Recommend Ashley Rancho vista Palmdale
Mr. Ali was patient and very helpful. I am satisfied with my purchase.
Very nice to deal with
(Translated by Google) Very kind (Original) Muy amable
Jose Ruiz was very patient, had great customer service and helped us pick out lovely couches.
Matthew was really great he had great customer service and helped me with all my needs!
Very good customer service very patient and helpful Thank You
Vince was very helpful.
Jose and Juan superstars. Super easy process, highly recommended, please give them a rise.
Vernon is awesome. He took me straight to what I needed and was very professional. Thank you, sir!
Thank you Vernon Issac
Ashley's furniture is a joke when you try to talk to corporate about a return and all they do is just put you on hold and never answer your call again . Very unprofessional.
Had a wonderful store experience with Vernon. He was amazing and very knowledgeable and helpful. Excited to make my purchase for my family room was able to find the perfect sectional for my home.
Just had great customer service. Polite and patient.
He was attentive and informative and friendly and worked very hard to make us happy.
(Translated by Google) Thank you very good customer service. Thank you Olga and Alfredo (Original) Gracias muy buen servicio al cliente. Gracias Olga y Alfredo
Vernon was excellent and gave great customer service!
Ashley’s is the best place to look for when you’re in need of new furniture , Jose he helped me out the previous time i was there had great customer service and made things easy!
Alfredo was AMAZING! He ensured that I was happy with my purchase and made sure I got the best deal.
Just moved into a new home and needed to get rid of my old furniture. Karen was so attentive and helped me with all my needs and questions! Make sure to ask for Karen, she’ll make everything so simple!!
I had a great experience thanks to Karen! She was incredibly helpful, patient, and knowledgeable throughout the entire process. She listened to what I was looking for and guided me to the perfect pieces for my home. Her friendly attitude and attention to detail made the shopping experience a breeze. I highly recommend working with Karen for anyone looking for exceptional service!
Right off the start I was greeted as I went into the store my Mukesh. I just recently moved to Lancaster so I was in need of new furniture at a good price and most of all good Quality. I let Mukesh know exactly what I need it and my budget. He was very knowledgeable and explained everything to me. Never did I feel like I was being pressured to buy anything I didn’t need. Great customer service and so respectful and patient with my family. Thank you again for all ur help. You Mukesh and Julie. They have a customer for life.
Had a great experience Jose was wonderful
Mukesh did a great job. He helped with our purchase, it was a smooth process. Thank you Mukesh!
We shopped here on 9/26 and were helped by Ali. He was very professional, attentive and patient. He balanced multiple customers with grace; we were impressed and appreciative. A great first impression & first buy for us ~ we’ll definitely be back!
We had a great, fast , and easy experience with Vernon Isaac. He was very knowledgeable & Patient with my wife & I.
Great service !
I really enjoyed picking my furniture in Ashley Furniture, I was helped by Vernon Isaac!! He was very nice and helpful. Also, he was very patient with us
Vernon Isaac was a very helpful sales representative the moment we walked in. He took the time to help us find exactly what we were looking for. His main concern was that we left the store happy with our purchases. Vernon was friendly and a good sport. We would love to have him help us on our next visit.
Vincent was the best sales person and I will be back for more!
Mathew swooped on us as soon as we walked in the door asking for phone numbers and emails immediately. Then when we asked to look around alone he followed us around the whole store from about 100 feet away staring at us like a hungry shark. The furniture was of poor quality and so wretched their salesmen. If you want to feel like you’re shopping for a used car this is your place….
Vernon Isaac was a big help. I plan to do business with in the near future
Shopped at Ashley's for the first time in years & Olga & Jose are the Best! Great service, smiles, helpfulness & professionalism. Prices are ridiculous but that's not their fault. Just because of them I'll shop there again.
Mukesh provide excellent customer service and patience with explaining Ashley products.
Bought new mattresses at Ashley’s home store in Palmdale and Vernon issac was very helpful providing excellent customer service. I highly recommended coming here!!
Vernon issac was very helpful and kind. Ask for vernon when at ashley’s he will give u the real deal and is honest
OLGA WAS SUPER PATIENT AND HELPFUL!! SHE IS AMAZING! VERNON IS VERY KNOWLEDGEABLE AND ATTENTIVE!! I WIL DEFINITELY COME BACK AND HIGHLY RECOMMEND THEM BOTH FOR ALL YOUR NEEDS!! EXCELLENT CUSTOMER SERVICE 👌🏽 PLEASE DON'T HESITATE TO BUY FROM THEM AT ASHLEY FURNITURE!!
Vernon was extremely helpful and made the process very simple! I will definitely be back to get more with his help.
Thanks for your help!
Mukesh helped us have a great experience at Ashley’s. He greeted us right as we entered the store and did not give up on us. We will definitely come back in the future.
Mukesh was fantastic and very knowledgeable. Great overall experience.
TATI WENT ABOVE AND BEYOND TO HELP US FIND THE FURNITURE WE WANTED. GREAT CUSTOMER SERVICE AND PROFESSIONALISM. THANK YOU TATI!
Emma was really helpful, I love how she treated us. So lovely.
Grat job every time
Was very attentive and and kind.
Vincent was amazing and very helpful!!!
Jose, was a great representative he made sure we found exactly what we were looking for. Thank you for the great customer service.
Great experience! Olga and her staff were all very helpful. Will be coming back for all our future needs. Thank you!
Emma Grey provided excellent customer service throughout the whole process. Helped me get exactly what I wanted.
Karen helped me shop for a couch she was very friendly and super helpful she was also very patient I’m a very picky person and went in like four times until I found the couch I wanted, I will definitely be going back to her.
Mukesh was great to us and was patient with us. Great sale rep. I would recommend him to anybody.
Mukesh was very helpful and acknowledged with what we where looking for. Thank you
Mukesh was very helpful and patient when I was indecisive with my purchase. Great service overall.
Great job Walter
great customer service
Ali great guy explains every detail
Terrible Experience - False Promises and Hidden Charges I recently had a very disappointing experience with Ashley’s Furniture. I visited the store and found a couch set, bed frame, and nightstand that I liked. The sales rep assured me that they would honor the price displayed on the floor. However, when it came time to finalize the purchase, they suddenly refused to honor the agreed-upon price. The sales rep spoke to the manager, Julie, who did nothing to resolve the issue. Instead of addressing the problem, she rudely refused to honor the floor price and walked away. It felt like they were just giving me the runaround, with no intention of standing by their word. To make matters worse, I discovered that they added furniture insurance to my order without my consent. I never requested it, nor was I informed about it, yet it showed up on my invoice . This is completely unacceptable and feels like a blatant attempt to charge me for something I didn’t agree to. I didn’t take well to this and decided to cancel my purchase. I’m extremely disappointed with how this situation was handled and will be taking my business elsewhere in the future. I strongly advise others to be cautious when dealing with this store, as their customer service is severely lacking, and they seem more interested in hovering around you as you browse the store, pressure you into buying and squeezing extra money out of their customers than providing honest service.
Firstly, Julie Reynoso was extremely helpful, knowledgeable, and patient during our shopping. She was very helpful when it came to explaining all the different bed frame and couch options. Everyone was very patient with my 2 yr daughter running around everywhere. They even went out the way to bring her a little notepad and marker. Then our experience with delivery was beyond our expectations. They set it up at the front counter. Then the delivery drivers called shortly before our scheduled delivery time to let us know they were on the way. They were very polite, professional, and careful with furniture placement. The professionalism of your team deserves to be recognized - and is rare in many businesses. We are very pleased with our purchase and the entire experience. We will definitely recommend your business to friends and family and won’t hesitate to do business with you again.
Last night My grandpa and I were looking for a new bed set up for his new house. We were kindly assisted by Alfredo who listened to all of my grandpa's medical situations. His back problems neck problems and much more. He recommended a bed that suited all of my grandpa's conditions which I'm grateful for so hopefully he has less pain on an excellent bed. Shout-out to Alfredo for providing exceptional customer service and hospitality
Was very helpful, and respectful.
Emma the sala person,was very nice kind and helpful,T
Ali at Ashley’s furniture was extremely helpful, patient, kind and informative.
(Translated by Google) The staff is very friendly and helped me find what I needed. Jose is a very salesman and was very attentive. (Original) El personal es muy amable y me ayudaron a encontrar lo que necesitaba . Jose es muy vendedor y fue muy atento .
(Translated by Google) Thanks for José's good attention, I love my new room. (Original) Gracias por la buena atención de José , me encanta mi nueva sala .
Tati was friendly and very knowledgeable of all products I. Needed. Great service !!!!!
Store is beautiful and clean the employees are well trained and knowledgeable will be back!
I inquired about a bed frame, Alfredo was outstanding! I'll go back to purchase it soon!! Thx
Came in to shop for a new sofa set and dresser, Mukesh was an excellent help, showed me options in all quality and price ranges, he was an absolute pleasure to work with.
Vernon was very nice & knowledgeable. Sold us a very nice couch & sofa. Was not pushy and very patient.
Vincent was amazing in helping me find the perfect couch for my home, and getting me the financing I need. Thank you!
I just wanted to express our gratitude for the outstanding service Vernon provided during our furniture purchase. His expertise and patience in helping us choose the right pieces made all the difference. You truly went above and beyond to ensure we were happy with our selections, and it shows in how perfect everything looks in our home. Thank you for making this a smooth and enjoyable experience!
Jose was a great sales person very helpfull
Mukesh was excellent with me I recommend him
I had the BEST experience at Ashley’s furniture the customer service was amazing they helped me find a great dining room set and I was in and out of there in no time!!
Today my husband and I bought a new couch and José was very friendly. He was not pushy like sales persons can be. He was very delightful to work with. Thank you!!
I have been shopping at Ashley’s for years already and always feel happy and satisfied while leaving !
best customer experience i’ve had ! definitely recommend, will be shopping here again
Hi, Walter is an amazing sales associate! He helped me with buying an amazing grey wooden table that fits amazing in my dining room. I would gladly recommend him! Treats everyone like family!!!!
(Translated by Google) I bought furniture at Ashley's and the experience was excellent. Walter was very friendly and professional. I highly recommend Walter to help with everything without hesitation. Thanks Walter! (Original) Compré muebles en Ashley’s y la experiencia fue excelente. Walter fue muy amable y profesional. Recomiendo mucho a Walter para que ayude con todo sin dudarlo. Gracias Walter!
Walter was great. Helped me and my family out so much and gave us a lot of info. If you’re trying to get furniture ask for Walter!!!!
I recently purchased furniture from Ashely’s and the entire experience was fantastic. Walter was incredibly helpful and knowledgeable, guiding me through the selection process with patience and expertise. Thank you so much once again Walter for all your help.
Gigi was very accomodating and had helped us in making our shopping experienced warm and fun.
My recent shopping experience at Ashley was overall very satisfying. As usual,Ashley provides a wide range of products, convenient one-stop shop for most of my furniture needs. GG their sales agent is superb in helping us.
Mukesh was an exceptional sales person and I will definitely come back and see him...
Very great experience with Vincent! He was very knowledgeable of the mattresses and was able to answer all of the questions I had. Would purchase from the store and Vincent again!
Thanks to Jose who was very helpful, patient, and kind!
Jose was excellent, very patient. Definitely has great customer service. And Definitely recommend him. He was great.
Vincent was the best! He helped us as first time bed buyers decide what we wanted and made it easy and quick. 10/10 experience!
Vincent is the man!!!
Bobby. Provided superb customer service. Explained different products and warranties. Felt comfortable asking questions, was patient and dedicated time to my concerns. Come see Bobby at Ashley in Palmdale.
Bobby was really nice, professional, and helpful person.
Mukesh was quick and efficient and got us what we needed
Thank you Juan and Julie for your outstanding service and quality products. We are so happy about our new furniture.
Gigi was wonderful to work with and very helpful getting the things needed for my place. Thank you!
We went on 8/9/24 to shop and had the good fortune to get G.G. to help us! She was so friendly and helpful…this lady knows her store offerings…and was wonderful at letting us wander around on our own but there in a jif if we had a question. She made the entire process so easy, no pressure and very enjoyable. We ended up making purchases that perfectly addressed our furniture needs at home. We cannot recommend her highly enough…she will be our go-to for any and all future purchases. Ask for G.G., thank us later!
Good stuff and good management So much helpful Ashly Palmdale , Ca
Mike’s was very helpful and had patience and gave us all the info we needed.
Wonderful experience with Mukesh. I highly recommend to speak with.0
Ali was awesome at giving us options in our price range. He was very friendly, informative, and willing to listen to what we wanted.
Very helpful
Mukesh he was very help-full and he work whit us and was easy to work with.
Excellent
We had a great experience shopping with the help of Vernon. He helped us decide on the best option for us and gave great details about all the features of each piece we tried while shopping for recliners. We are thrilled with our purchase
Very good service, everyone very sweet!!!!!!!
(Translated by Google) Good service (Original) Buen servicio
Beautiful furniture and accommodating management. This sales team went out of their way to make sure we got exactly what we wanted. Thanks good people.
Been coming for years
I was told a delivery date was set and once I was charged then changed the date when we already said prior to paying that date was a hard date for us. Wasted time and had to cancel whole order due to this and now wait 3-5 business days to get money that I was already charged
Great
rita was really helpful
Emma was very helpful and kind super professional
I am very happy to work with Rita she is awsem .
Our salesman, Vernon Isaac, was kind, courteous and knowledgeable. The reclining loves eat we chose was in stock and will be delivered on August 17th. Making this purchase could not have been easier. Thank you!!
My wife and I visited this store in order to take advantage of the 12-month 0% interest on their furniture. Vernon Issac (Sales Associate) assisted from the moment we entered the store. He was polite, informative, and not overbearing when declining certain upgrades/options on our purchase. We would definitely return to this location in the future. Thank you Vernon.
Emma was my sales person, she is very accommodating and helpful. My experience with her is a A+.
Great service welcoming store all staff very nice and patient specially Elena
Very personable and friendly. The rep listened to what we wanted and was very knowledgeable on product prices.
Vincent went above and beyond for us and was extremely patient, I asked a million questions and he answered every single one of them. He helped us pick our new couches and bed with a dresser! Extremely happy with his customer service!! 10/10
Great Experience. Vernon did an amazing job. Very helpful and knowledgeable.
Vincent is a great salesman very helpful in assisting with your needs and has very good attitude with customers
Thank you Ashley for doing business with us your associate Walter was very nice and patient and thorough. We are very happy and satisfied with what we are going home annd with are Agreements of how we will pay for our furniture and when. Your associate Olga was also very nice and helpful . Thank you again Walter. He is a very good worker . We would love to return again for more when possible . 🙂
(Translated by Google) Joshua was very kind and helped us with whatever we needed. (Original) Josue fue muy amable y nos ayudó en lo que necesitábamos
Jose has really Good customers service
Jose provide Great service very happy with the experience 😀 👍
Vincent was a great helper.
Rita was very thorough and helpful. She got us exactly what we wanted. Excellent service will be back to purchase more in the future.
Jose was a pleasure to work with. He was patient, and got me the very best deal on my purchase of a sofa and loveseat/recliner. I am a loyal longtime customer.
Been shopping here for years. The staff is always eager and willing to work with me. A special shout out to Jose for his professional assistance, helping me with the purchase of my sofa/love seat combo.
Informative. Gave us enough space to make a decision & purchase a new sofa.
Gigi was awesome, in and out with a new sofa in less than 20 minutes. She listened yo what we wanted and took us straight to our best options. Gigi is your girl if you're at Ashley Furniture in Palmdale.
Came in today and found a wonderful couch. Our sales person, Rita, was amazing. Ask for her if you need anything! Update 1: So my couches were delivered on Saturday and they were not the correct ones. I contacted Ashley's and reached customer service who said I would need a tech to come out. The soonest appointment was yesterday 8/13/24. The tech showed up and spoke with me about the whole situation. We then went to the Ashley's in Palmdale and spoke with the store manager, she spoke with myself and the tech and I told her that I was not happy about receiving the wrong couches and she was trying to figure out what they can do. I told her I want to exchanged the couches for the correct couches and she said they did not carry the couches I wanted in the dark brown color. I then said that she confirmed with the sales person Rita that they did have them in the color I wanted. She apologize and then asked how we could rectify the situation. I told her that I wanted a different set of couches then and she said that would be OK. Then she said I needed to pay an additional amount for those couches. I asked her why and she said because they were more then what I paid. Then I showed her the sign of the couches we were supposed to get and the new ones I wanted and she said she would have to speak with corporate to see if they could make an even exchange. Now 24 hours later I have hear nothing so I came up to the store and I'm waiting for a response
Annie was outstanding. Friendly place to visit
Vendor Ali was wonderful extremely helpful in our need.
They were wonderful. Ali really took the time with us. Jackie helped scheduled a rush delivery for us as well. Great Job
Emma and Olga were very helpful. My 8th purchase and I love Ashley’s
Jose was great
Great quality furniture with great customer service. I'm looking forward to my new furniture! S/O to Jose 😊
Great
Ali and Olga were the best in helping us get what we wanted.
Me and my husband have been coming here for a bit stopping I. For the past 6 months and we’ve finally had our minds set on a couch and Bobby helped us have peace of mind with our decision we are thankful for him
Best costumer service and great friendly staff @ Palmdale store.
Clean, neat, organized store even though we were not able to find a mattress that fit, Jose was very attentive to our needs
Great experience will definitely come back
Great price go to Julie she was incredibly helpful
Vernon Isaac was such amazing help and helped me find the exact furniture i envisioned for my new home. I appreciate his help so much!
Mr. Vernon was excellent. He listened to my needs and knew exactly what I was looking for. He saved me a lot of time & hassle. He is a very courteous and professional and patient salesman. He is very personable and I would recommend him to anybody who needs assistance in finding what they are looking for. If I could give him 10 *** I would.
Bobby and Julie gave us a wonderful experience and helped us get our lovely new furniture. I appreciated their patience and willingness to help us today.
Excellent customer service
Walter was very helpful with finding us the best deal possible that fit our budget and schedule.
(Translated by Google) Excellent service and the saleswoman Gigi very friendly (Original) Exelente servicio y la vendedora gigi muy amable
Gigi she have nice
Super helpful and fast. Found a matching dresser to a bedroom set I bought 16 months ago!
Mukesh was very friendly and helpful
(Translated by Google) It was a good experience (Original) Fue una buena experiencia
Jose provided excellent customer service
Best place to shop in town! Great customer service, and great furniture! A+ Sales associates go above and beyond to satisfy your home needs! Go check it out! 💯
Execelent service
Excellent work Walter, very good.
(Translated by Google) Excellent very good service 👍 👏 walter (Original) Excelente muy buena atención 👍 👏 walter
(Translated by Google) Jose was a good customer representative, it was a pleasure shopping at Ashley's store in Palmdale (Original) Jose fue buen representate al cliente fue un placer comprar en la tienda de Ashley en palmdale
Great customer service
Emma at the Palmdale location was a great help with my family and also my child who was a handful at the time she gave us snacks and made our time go pretty easy even though we waited for approval she made the wait worth our while. Thank you so much and we will be coming back here again for my parents.
Mukesh was very helpful and kind person. I recommend him if u are looking for furniture.
Vincent was expeditiously helpful in our purchase of a new bed. You're appreciated Vincent, your professionalism is beyond reproach.
Exceptional Service! Ali & Olga Are Absolutely AMAZING .
Very grateful for the terrific service from Mukesh Amin. His expertise helped me find the perfect recliner for my needs and delivery service was wonderful.
(Translated by Google) Excellent service from José (Original) Excelente de servicio de parte de José
Good Service
Jose was very helpful and patient. The customer service was superb
Vernun was the best! They were able to give me the best deal in town.. The manager was amazing and both provided us great customer service! Thank you for taking care of us! You’re amazing
He was a great salesman. I had slot if questions and he was patient with me!
Vincent was so professional and knowledgeable. He made our purchases a breeze and was so helpful and patient. We will be back. Thank you so much
Mukesh was a great sales representative to work with. His expertise, patience and support was out of this world. Very polite, professional and eager to fulfill what I was looking for in a sofa. I made my purchase and am very pleased to have worked with him and now have my dream sofa. Thank you, Mukesh! :)
I was asked to leave a review while I was in the store, the woman asked me to leave a review and made it seem like she wouldn’t continue with my receipt print out until I did so.
Very easy, Vincent who helped us did a great job and was patient with us as we tried to decide.
(Translated by Google) Good seller (Original) Buen vendedor
Excellent sales person.
Vincent was very helpful and kind. 5/5 👍🏽
Vernon walked up to tell us his name. Showed us 2 chairs that were potential options, assured us we could take whatever we selected, home that day, and walked away. Before walking away, he made sure to say, " If anyone tries to help you, let them know that you're working with me." Wt🤬?!! No. We were working on our own. After 40 min of looking, we decided on one. Couldn't find Vernon, so I grabbed someone else. ONLY TO FIND OUT that we had to wait 3 days for a delivery unless the item was on clearance. There were NO CLEARANCE items. My DIL just had a c-section and needed something comfortable to sit and sleep on, THAT DAY. We wasted time there until 6:47 pm. Right before all other stores were closing at 7. Luckily, we made it to Paradise Furniture in the mall by 6:54, and they WERE AMAZING!! We were out with a chair by 7:06. No exaggeration. All of the furniture, in both households, is from the Ashley store. That won't be the case anymore. Side note: We are aware that there are delays on most orders. That is why we asked if the same day was possible before we started shopping.
Vernon was awesome. He took care of me and my mother in which saved us hundreds of dollars. Thank you Vernon. Update: The 3 star review is due to the lack of communication with the store and the delivery team. The delivery team was professional and I believe it was a miscommunication between the store and the delivery team. The gentlemen delivering the furniture and mattresses were also supposed to pick up the old mattresses and box springs. We had called numerous times about the issue and was given a date of this coming Tuesday. We had called again to hear that their system had never had us calling the first time and called yet again and the same issue had occurred with us not being in the system that we called. We were told that they would pick up the mattresses and box springs on Tuesday; the actual pickup was today (Saturday) and we were called via an automated recording at around 7:30 this morning when we were asleep. We had less than an hour to wrap the mattresses and didn't fully wrap the other mattress in time. Thankfully the gentlemen had assisted us with that. The gentlemen who picked up our mattresses said that they were picking up one mattress but we had two mattresses and a box spring that were supposed to be picked up. Vernon had stated that they would pick up onebox spring and one mattress (set) for $10.50. I had paid this twice for a total of $21.00. The reason for the three star review is due to the lack of communication and how difficult it was to talk to someone at the store via the telephone. Vernon was still a great help in saving us money on what we had paid for.
GG is an excellent salesperson!
Vincent the man!!!
Very helpful and positive attitude.
A bit more expensive than I would have probably anticipated (but we got more stuff than I intended as well). Vernon was a phenomenal help, ask for him if you have any needs :))
We purchased a few items from here, and the service was amazing . Sales associate Rita was really helpful and thorough with us. She was patient and helped us with all questions we had. Definitely recommend this location!
Vincent was such a good help excellent customer service very patient and very helpful and knowledgeable.
Highly recommend you speak to Jose or Rita, as both are fantastic salespersons who are both patient and knowledgeable.
Great and efficient service from Jose and Vincent!
Must ask for Emma. She helped us find exactly what we needed. Very knowledgeable in products and tailored to our needs.
Vincent was very helpful and knowledgeable It was a pleasure working with him
(Translated by Google) Jose, magnificent seller. (Original) Jose magnifico vendedor
Grate service
I first called the store in Antelope Valley at 39626 10th St West and connected with Vernon Issac and he answered all my questions over the phone then suggested I hurry to get in on the sale's and I later went to the store to meet him and we went into the mattress area where he explain about the different mattreses and I was very surprised how knowledgable on everything and he was very patienct because I asked alot of questions and kept changing what I wanted but in the end we finelly made it Vernon is a very good salesman and I would recommend him to anybody that go's to the Ashley Store in Antelope Valley thank you
I didn't expect, how is big and a lot of choices. Palmdale CA .
Vincent was great. Polite, helpful and very knowledgeable.
(Translated by Google) Excellent service, very good explanations! (Original) Excelente servicio, muy buenas explicaciones.!
(Translated by Google) Thanks to all the staff, to José, to Kenny and to the girl who treated us very well. (Original) Gracias a todo el staff , a José a kenny y a la chica que nos atendieron muy bien
The sales account, Vernon, was vey helpful and knowledgeable. He assisted with selecting a sofa set, got us a great price and setup delivery. Was vey pleased with the experience at Ashley’s.
Vincent was so awesome, he listened to our needs and was able to get us set up with everything we needed. We have never had such a positive experience at an Ashley store.
Jose is a great salesman. I am very pleased with his service.
We are very please with José 's service. Very attention and cordial.
We've been coming to Ashley's for years and always had a great experience.
Great experience!!! Customer service was great!! Jose was great!!!!
Jose was friendly, approachable and very helpful. He let us look and answered question we had.
Jose was great, very helpful with no pressure.
Good service Olga and Jose.Thanks
Jose is good
Thank you Jose and Olga for a great experience today!
Great customer service from Emma, her attitude and the way of selling furniture is amazing. I got my first living room set from Ashley’s and I don’t regret it thankyou for your great service
(Translated by Google) Very good job Jose 👍 (Original) Muy buen trabajo Jose 👍
Vincent was one of the best sales people I have ever worked with. He was friendly, helpful, and knowledgeable. I would happily work with him again!
Patient and easy, really informative
Found what we needed great service
Ali was a wonderful help! He spent hours with us while we decided on a new couch. He was patient with my young children and even made them paper boats. Great experience, thank you! Ali !!!
Quick and to the point. Found me exactly what I needed. Thank you Jose
Jose was very helpful and had great customer service!
Great service
Clearance item. In great condition and price unbelievable. Jose our salesperson was a tremendous help.
All was great, help me with what I was looking for…very patient.
Perfect service ! Very friendly knowledgeable & helpful sales associate. Thank you!
Great service from sales person Vincent and the Manager Julie was a great help!
Thank you Julie for the hospitality and the great customer service.. I want to thank Ernesto the sales rep he went Beyond our expectations..Thank you Ashley Fam
Wonderful store, wonderful service by Vernon Isaac. He helped us from start to finish and got us everything we needed.
Treated my family and I very well, excellent service
Amazing customer service!!! José the sales person representative was extremely helpful and professional. He was very attentive and listened to our concerns and doubts. Definitely will come back to this store in the near future.
Great customer service from Jose!
Great and friendly service
Juan the associate was great help today, purchasing two living room chair. Also great help questions about their large livingroom sofas.
Great experience, Ali was most helpful in helping us find exactly what we were looking for in a father's day present. Very friendly staff.
Rita was such a fantastic help! She took her time to show us our options and even got her manager over to give us the best, most competitive pricing... Very impressed with the quality and warranty of the these two sleeper sofas, as well!!
Mukesh was great. He was very patient and helped us find everything we were looking for..
Vernon Isaac did an amazing job helping me and he was very helpful and an amazing person
Very knowledgeable and kind.
Jose was very helpful, patient and answered all our questions. Thank you!
Luis was a great help! Helped us find exactly what we wanted
Jose at Ashley’s helped us a lot and very accommodating.
Thank you, Jose for all the help very professional !
I want to thank Ernie for helping my husband and I find and not pressure us when it came to our purchase that was made today. Thank you he definitely should be recognized for a great salesman .
(Translated by Google) Mukesh was an excellent person who cared about the customer. I loved how he treated us from the moment we entered the store. (Original) Mukesh fue una excelente persona preocupado por el cliente me encantó como nos trató desde que entramos en la tienda
Luis was super helpful!!!
(Translated by Google) Luis iso very good job (Original) Luis iso muy buen trabajo
Vincent was super helpful and very nice. I would totally recommend him to my friends
Luis and Julie really did great job thank you for everything ❤️
Luis did a great job!
(Translated by Google) Luis, excellent service with a human quality of empathy, thank you for your great help (Original) Luis , excelente servicio con una calidad humana de empatia gracias por su gran ayuda
Jose was very helpful and provided excellent service.
Vernon Isaac was great to us. Very helpful. Gave his honest personal opinion on fabric and pricing. Recommend 100%.
GiGi was an angel. Very pleasant and anticipated our needs and made things happen. The two other stores we visited or called would not accommodate our simple request as they put too many restrictions on it. GiGi explained the pricing and protection plan well. It was obvious that the customer was important to her.
Vernon isaac is very kind nd help me find what i was looking for my mattress for my sciatica pain he is very helpful.
Luis was an excellent salesperson. It was his professional service I purchased my recliner.
Go see Mukesh he will take care of you!
Great store great location. Vernon was amazing he was very patient with me and my wife listened to what we wanted and made sure we left satisfied. We will definitely be coming back to Ashley's.
Luis was awsome and patient
Helpful
Kind willing to go tye distance
The sales rep Vicente was extremely helpful and knowledgeable. We purchased a bed for our kids bedroom without feeling hassled. Thank you Vicente for a pleasantful experience.
Went in to Ashley Furniture and had a great experience with our purchase Luis H. He addressed all our concerns and we left happy
Luis had helped out with our purchase
He helped and answered all questions. Showed us what we needed.
Outstanding service
Vincent was very helpful amazing service
Provided quality service.
Vincent was amazing and super patient as I took forever to make up my mind. Honestly all the staff were really great
Jose has great customer service skills. He was very helpful with helping me find the correct furniture that the wife and I were looking for. Thank you Jose
Luis did a good job
Just bought a mattress and Rita helped me with all the process. She greeted us and helped us try the mattresses one by one to see which one we liked best and after she helped us complete our purchase guiding us through the way. Rita was very friendly and attentive.
great place to shop, great service.
Vincent was the man! He took care of me and made sure I was happy with my purchase. I truly feel satisfied and I am definitely coming back.
Luis was very helpful and professional. Highly recommend Ashley in Palmdale
Jose was very helpful and answered all of our questions and concerns.
I had a great experience shopping at Ashley with the help from Mukesh. From the moment we walked in, he helped us by directing us to the beds within our budget. Mukesh made our visit very easy and a great experience. Thank you Mukesh for helping us out and finding what we were looking for at a reasonable price.
Mukesh was very helpful during our visit. He asked what we were looking for and provided many different options. Will be coming back for our furniture needs!
Mikes was very very helpful and got me a perfect furniture set on a great deal. Will definitely come back
Luis did a really good job helping us and letting us know about current deals and specials
Excellent experience with Mr. Mukesh
Great costumer service
Jose was easy to work with. No pressure.
Ali was very knowledgeable and attentive. Experience was A+ Will look for him when buying other items.
Mukesh and Olga were incredibly helpful and informative to us this afternoon. Mukesh walked us through all the options of each section and gave a comprehensive rundown of all our bedding and frame options as well. Hope to be back once escrow is finalized. 🤞 Got a dining set for now at a great price because we just could not let it go.
Luis did an amazing job ! Thank you Luis well deserve for a Raise !
Helpful and very nice
Vincent, and Olga did me right. Great service, and hospitality. A no pressure situation.
Vincent was really cool he help us all the way!!
Vernon Issac was very attentive, showed us the whole show room. Thank you for your service
Kind and patient
Mukesh es very helpful and very kind,definitely recommend his help!
Had a great experience with Mukesh
Had a great experience. Me and my husband went in to look a bedroom set and mattresses. Vincent was very helpful and very patient with us. He answered all of our questions. Such a big help! Highly recommended!
I love shopping here. Vernon Issac helped me with extreme patience and was very professional. Thank you Vernon ☺️!!!
Excellent service. Got the job done. No hassle. Thanks.
Vincent was very helpful with furnishing my new apartment. Now i don’t have to keep eating on the dinning room floor. If I could leave a 69 stars I would!!
Go to Vincent. He’s the best worker there. 👍👍
Had a very enjoyable experience and had a great selection of furniture and I was given a great costumer service experience
Vincent was very helpful. His patience when we changed our minds multiple times was top tier.
Jose was super helpful.
Ri was very helpful and found us ways to be able to make the purchase that we wanted :)
Found what I was looking for great selection.
Came in to the store today and Mukesh Admin was a great home on our purchase.
Ri was very helpful.
Ri was amazing. She was great. She will forever be our go to sales person as Ashley.
Ri was fabulous. She was very professional and kind. Our shopping experience was wonderful. We will definitely be back.
Excellent service at Ashley furniture, was fast and easy and didn’t try to sell me something I didn’t need.
Best customer service from Jose highly recommended
I had a very good experience after being helped by Mukesh, who was very professional and informative.
Jose from the Palmdale store was very helpful and attentive. Thank you
Luis was really helpful and and great to work with.
Was very patient with us! Very appreciative! Definitely recommend!
Typical furniture store waiting for the Memorial Day sale!
This place is honestly wonderful. The workers are the best however, it’s the lack of full size beds. They have the best frames, yet they don’t have full size beds. With living in Antelope Valley, rooms are a little small, and one doesn’t necessarily want their room to just be a bed and nothing else. Other than that, the experience was great.
Had a awesome experience with Vernone Isaac showing me bedding such housepertlity thank you sooooo much💁🏾♀️
Luis was amazing he took his time with us. I recommend him if you come to Ashley's
Jose was very patient with us. We appreciated that. My mom is old and couldnt make up her mind.
Luis was very professional and friendly. Answered all our questions did not rush us. Great sales etiquette.
Riri has now helped me twice, first to purchase my mattress and about a year later for the purchase of the frame. She is always professional and very friendly when chatting. I’m happy I was able to work with her on both occasions. Thank you Riri for always helping
Vincent was amazing. Had great customer service and searched for the best price. You should Seek him only.
Luis is the best Ashley rep ever! Only reason why came back
Luis was so wonderful and helpful! Thank you so much!
Great experience. Emma did a great job in finding my product and processing my order.
Vincent is the best
Vincent was very helpful.
Vincent was really nice and helpful
My wife and I were shopping at the Palmdale store a few weeks ago and the sales man was showing us furniture when a couple of another race came in. The manager came an stop our salesman and told him he had a paying customer. He had to leave us an assist them. My wife and I when to the manager and told her we were paying customers as well. And that we would never step foot in their business again!!!!! We contacted corporiate office and got no answer. We were prepared to purchase a full room of furniture!
I would like to thank Mukesh for all the help he gave us today. Good customer service
Happy with my new set up that I'm taking home. All thank you with the great help off Mukesh Amin. Thank you for the great and fast help that was given.
Was a good experience, Luis made everything so easy and was so helpful with the whole process.
(Translated by Google) Very good service (Original) Muy buen servicio
Great Costumer Service Mukesh Thankyou for helping us pick the right furniture for our home !! I recommend Him he is patient and understanding
Sales person was polite, accommodating, and not pushy. Came in knowing what I wanted, he helped me get exactly what I wanted. Good service
Salesperson was great. Recliners suck.
Jose was great I knew what I came for and he pulled the Raeann Collection online to order my coffee table. Great quick service in an out like I like it!
Mukesh was very helpful and attentive. He is very knowledgeable and gives perfect recommendations. I recommend him for your next furniture purchase!
(Translated by Google) José Ruiz treated us very well (Original) José Ruiz nos atendió muy bien
Jose Ruiz was very helpful and informative of the products we inquired about. Very friendly and did everything in his power to help us out in furnishing our new home. Great customer service
José Ruiz helped us out at this Ashley Store. He was a huge help, very friendly, and gave us all of his undivided attention our entire visit.
If there was a definition for the words scummy, lying untrustworthy, etc. Then Rita Khajehtoorian would be the right person. From a friendly to devious, she has made me and my partner feel uncomfortable and unsafe with our information when entering Ashley’s. She wanted to check our pre qualification which I was worried about due to the inquiry so I asked how much it would be with her then replying stating it would have zero effect because it doesn’t do any inquiry at all. I replied with a huge smile on my face and we went ahead giving her the information needed. It wasn’t till we went to a different store that we realized not only did it in fact effect our credit, but she had also made an account without our permission at all. She advertised that no matter where we went the mattress would be crappier and the same price. Luckily we looked around and found not only a better price/mattress, but also found better and TRUTHFUL costumer service. If you do go to Ashley’s, AVOID RITA.
Went here for a mattress and looked at some of the tempermedic ones. The financing is good, but they try and convince you the prices aren't as good as this store, when we found better deals elsewhere. I was helped by Rita and they lied about running my credit. We asked if it would leave an inquiry, she said no, and it did. It created a whole account when she said all it was was pre qualifying. Thankfully I was able to use this account elsewhere, but our merchant warned us that Ashley sometimes restricts these accounts to just their store. Wouldn't recommend here because they prioritize you shopping with them over you buying what's best for you.
My mother just purchased a TV stand and Luis from Ashley was extremely helpful. The process was quick and easy. Appreciate the wonderful customer service!
I worked with Walter and Annie and received the best service, I bought all my furniture and loved this place! I will always come back to this Palmdale location it's the best.
(Translated by Google) Very good seller, very formal, speaks Spanish, I recommend Luis. (Original) Muy buen vendedor, muy formal habla español, recomiendo a Luis.
Picked up a few pieces of furniture, love seat, tv stand and more. Walter was very helpful, thanks.
Had a wonderful time visiting Ashley Mukesh was amazing. Help me to buy my dining table thank you Mukesh…
Jose’s a great guy real chill and love the gucci belt he had , real stylish guy also very kind.
Came in to just look around for a bedroom set but Vincent was great at convincing my family and I in purchasing a great bedroom set. Vincent, had the best customer service and lots of patience with us.
Vincent, thank you for your outstanding service. We really appreciate your help.
Ali was great and very helpful!!
(Translated by Google) Carlos Ruis was very professional in helping us choose the bed we bought for our children, at a very good price. (Original) Carlos Ruis fue muy profesional al ayudarnos a escoger la cama que compramos para nuestros niños, a muy buen precio.
Every time we go to Ashely we always ask for José Ruiz sales person. Always a great experience
First time to Ashley’s Furniture at the Palmdale store. Ernesto Baltier was our customer service representative. He was the best and gave us the best deal. He is very knowledgeable and friendly.
Jose Ruiz amazing Assistance. Help me and understood what I wanted. Very nice and respectful
Jose Ruiz He helped me in a very kind way and helped me find what I needed. I recommend them.
Ernie was great. He was friendly to my kid and my family members. He answered all of our question and concerns. He even helped out with picking a table. Made my mom really happy. Thank you Ernie will come back again for a bed soon. I give him a 5 star review.
My family just moved out to the AV and we needed to furnish pretty much our entire place. Jose assisted us and made an overwhelming experience easier by being knowledgeable about the products and answering any questions i had. I appreciated Jose applying promos, deals and specials to our order and helping us to stay within our budget. I appreciated that Jose was not pushy, he was patient with us and let us have our space to roam around. I’ll recommend anyone to him and i give him thanks for helping us as great as he did. Thank you Jose!
Ernie was a great help, from beginning to end. Lots of patience with us and even my toddler. Easy process with him.
I had a great experience shopping my full bedroom furniture in Ashley Palmdale, their employee Mr. Mukesh was a great help and explained everything in detail, and helped us with the process of applying for credit, ordering and setting the delivery date.
Jose was very attentive, helpful and nice! Thank you for the help 🙌🏻
What an amazing experience. Emma was my sales person. She knew what I want I needed and I was done in 15 minutes. I recommend her to anyone that might need some guidance.
Great help!
Awesome service. Thanks Vincent
Vernon I. was amazing! Friendly and very knowledgeable!
My sales person was Vernon Isaac He was very professional, very knowledgeable and very personable. He helped me a lot with my choices and he wrote my order up very quickly.
Ri was very courteous and helped for us to get our son and his family a sofa set for them
Gigi , was absolutely great helping us.🤩
It was wonderful experience with the help of mukesh
Luis was Excellent.
Ri was great and Stephanie was very helpful!
Wonderful store definitely had a great help from Luis.H. and was able to answer all the questions that I had ⭐️⭐️⭐️⭐️⭐️
Luis H was a great help, we will be back just because of him.
I liked the couch they had and they had a charger for my phones
Good morning this is my first day l Ben here it was good sorss and l love it
I purchased a beautiful leather sofa, bar stools, and lamps. Clearly, I spent a lot of money. However, Ernesto did his best to find ways for me to get discounts. He was easy to talk to and really made me feel as though he genuinely understood my needs and assisted me to the fullest in achieving the best possible outcome. The only reason I gave 4 stars and not 5 is because the delivery fee was a bit steep in my opinion($399). Ernesto, well done!
Makesh is a great salesperson
Salesman Mukesh was great!!!!
Thank you Ri for all your help with our purchases today! We appreciate all the assistance you provided us. We will be back soon for our next furniture purchase.
Ri was very nice and helped us find everything we were looking for with the best financing available.
Vincent was trying to help me find a nice bunk bed, we weren’t successful lol but he helped me find a really really nice bed for such a nice price! LED lights, really nice grey color. He is really helpful, such a chill guy and nice to talk to with. His service is top notch and he is an incredible, nice guy! 5 stars!!!
Juan did a wonderful job in assisting me with my paintings
Vernon issac was our salesman and he was awesome,,very nice and helpful..... great experience. Thank you Vernon
Great customer service from Jose!
Amazing and attentive customer service! Gigi was such a pleasure to work with and help us find the mattress of our sweet dreams (😂)! Definitely would recommend this location
Ernie was very professional and patient. He helped us pick the perfect set of couches for our family.
Jose gave us great customer service
Ri was the lady that helped us. She was very attentive and knew exactly what we wanted to our taste. She also gave us a pretty good off since we bought a lot of things. Will sure come back and I’d be a pleasure to be assisted by Ri.
RI Helped us get our bedroom set, and all worked out. She showed us all our options. We are happy.
Ernie was very helpful during my visit today, he provided details and information on the store product and gave me a clear rundown of financing options. He answered all my questions efficiently and effectively.
RE was wonderful customer service
Jose is GREAT he has always been so helpful throughout my years shopping at Ashley! Everytime my family and I come in we always ask for him by name! 10/10!
Luis was very friendly and informative with my purchase !
We were greeted and helped by Luis and he gave us great direction in finding a kitchen table and mattress!
Vincent was a very sweet and helpful person he made my purchases easy
Re : was really great work with us more Patient and friendly and lovely .
Juan was very helpful!
stopped by this morning to visit Palmdale store. was greeted by employee Ali. excellent customer servic, and he knew what we were looking for with options. made a purchase that my wife and I are really happy with . Thsnk you Ali.. see you soon sir.
Mr. ALI was very helpful and knowledgeable with the information about the furniture. He was very nice and worked well with my mother and I. Great experience!
My wife and I went into Ashley’s and we were greeted by Gigi. She was very sweet and very helpful. Some of the best customer service we have had. Highly recommend going in and asking for Gigi.
Awesome experience. Walked right in on lunch break and got exactly what I needed. Vernon Isaac was amazing
(Translated by Google) Luis, very expert in his field, very professional. (Original) Luis muy experto en su rama muy profecional
Gigi, the best thank you for helping us purchase our sofas for our new home we appreciate you ! :
(Translated by Google) Luis did a very good job, very kind. (Original) Luis hiso muy buen trabajo muy amable
Mukesh was one of thee most educational sales person I have ever encountered. Initially came in so my son could get a bed, I ended up leaving with my own Tempur-Pedic adjustable mattress and smart frame. I have never been so informed on a mattress and quality of beds as much as today. Thank you so much.
Ri is the best!! She’s great!
Good salesman quick deal
Jose was great and accommodating. Made buying our daughters bed a smooth experience.
Ri is a very good sales person
Ri she is a good sales person
(Translated by Google) Jose was very friendly and spoke English and Spanish the best, he helped us with any questions and above all excellent (Original) Jose fue muy amable y lo mejor habla inglés y español nos ayudó con cualquier duda y sobre todo excelente
(Translated by Google) Work with Juan, very good service (Original) Teabaje con Juan, muy buen servicio
(Translated by Google) Jose Ruis, excellent, helped me with everything I needed, he is very patient and speaks Spanish and English. (Original) Jose Ruis excelente me ayudó en todo lo que necesitaba tiene mucha paciencia y habla español y inglés
Jose is an amazing sales men. Great bilingual was very helpful
(Translated by Google) Thanks Jose (Original) Gracias jose
Very helpful, professional, patience
Ernie Balter is a wonderful guy. He was very professional and had listing ears to make sure we are happy throughout our business with them. We got what we bargained for. Thanks Ernie and team!
Excellent service from Ernie Baltier
Luis helped us at Ashley's and he was amazing! He answered every question and had a lot of patience as we shopped for furniture for our new home. Very happy with his service and will be returning to him again!
Luis was very professional and helpful. You need ten more like him
Jose good salesman
I highly recommend this store and ask for Jose. He is a very courteous, professional and knowledgeable salesman.
Jose was extremely professional, courteous and knowledgeable of the products. He allowed us to take our time to look over all of the products we we’re interested in and showed us a few others we may be interested in. I would highly recommend that you come to this store and ask for Jose.
Juan was very helpful! He answered all our questions flawlessly!
Luis Hernandez was great! Super helpful and nice! Absolutely love the service
Meena offered the best customer service and was very helpful, and outstanding in helping select the perfect furniture to help alleviate our family's discomfort. We found the perfect addition to our home and be comfortable And we love it and will definitely be back for more.
(Translated by Google) Jose, thank you very much for the help. (Original) Jose muchas gracias por la ayuda
Jose was a big help and made my purchasing of a dining room set so smooth big ups to a great salesmen
Vincent Bullock was a great sales person on the floor. He was a delight Very helpful
(Translated by Google) Jose, very good attention, thank you (Original) Jose muy buena atención gracias
I worked with Ernie at the Ashley’s furniture in Palmdale, ca. I appreciate his professionalism, patience and assistance with helping my mom purchase her couch. Thank you Ernie you the best
Walter provided exceptional customer service experience and made our experience at Ashley’s easy, fast, and was highly knowledgeable regarding the product dimensions. Also, I loved how Walter gave us a bit of personal space while we looked around. That is always appreciated because it gave us the opportunity to talk amongst ourselves, and when had any questions he was instantly available! Highly recommend for his help !
Lewis did excellent
Bobby is the man!!! I will come back to finish my furniture shopping with him!!!
Jose was very patient with me showing me all the options that I had when it came to looking for furniture. Great customer service
Ali was so helpful. So nice and patient. Thank you!
Super great people to work with
(Translated by Google) Excellent Service from Jose Ruiz, thank you very much... (Original) Excelente Servicio de parte de Jose Ruiz muchas gracias...
(Translated by Google) Excellent service from José Ruiz, thank you very much… (Original) Excelente servicio de parte de José Ruiz, muchas gracias…
Great salesman very professional.
Ri was great, and very helpful
Gigi was so helpful and sweet. She took her time showing me all the different style mattresses, she explained in full detail the difference between all of them, the functions and she looked out for what would be best for me. She was super kind and funny! She answered all my questions and was so wonderful during the whole experience. I highly recommend you ask for Gigi when you walk through the doors! Thanks Gigi(:
Thank you Mukesh for helping us find our new furniture. Your knowledge and expertise gave me a new perspective when shopping for furniture.
Ri great customer service
Rita helped us with finding out couch. Gave us a lot of options.
Rita helped us a lot today being patient with us while we looked for our couch the manager was also very flexible with us.
Helpful and patient
Very patient and kind
Had a great experience shopping for an accent chair with Gigi! She ensured all our needs were taken care of & was sure to give us an abundance of opinions. Thanks Gigi!
GG was so sweet and helpfull. If I ever need anything else for our tiny home we will definitely come back and talk with GG.
Rita assisted us today and she was so great helping us and taking care of us to buy our furniture for our new home .
Ri was exceptionally professional and courteous. I will definitely recommend my family and friends to come in and see Ri for your home needs
Be warned that all sales are FINAL and they will not even exchange an item. Our sales agent Luis at the Palmdale store mislead us in believing the couch we were receiving was going to be the color in the material that we liked and it turned out to be a different material and we are unsatisfied with our couch. We paid $4K and although we explained this to the manager, they would not let us just exchange the item for the one we really wanted. I am very disappointed with their customer service, and we will not be shopping with any Ashely store ever again.
The salesman was very patient, and I found what I was looking for at the right price.
Mucash was awesome and very helpful. He has extensive knowledge about the products in the store.Go see him and you won't regret it! My money stretched far in the store. Go see him!!!
Good salesmanship. Jose has lot of patience and gave us a tour of the store.
I’m so happy it’s Amazing how Luis Hernandez tray us !! I’m very happy thanks a lot !!! Unique!!!
Gigi was WONDERFUL!!!!! She has EXCELLENT customer service and is very knowledgeable and pleasantly patient. She helped us fine the PERFECT furniture and I look forward to working with her again
Gigi was an amazing person the best by far customer service I’ve ever received from anybody from any place I’ve ever been. She took care and me and my husbands purchase. She most definitely needs a raise and job promotion. She was perfect.
Gigi was an amazing help! She giving manager vibes. Deserves a raise.
very good service.
Had amazing expirience Annie kasbarian was amazing she help me out in every single way .. I highly recommend her .. I give her a give star ⭐️
Ri did and amazing job, great customer service
Jose. Thank you. Excellent service
Jose excelente service. Thank you
Luis was very attentive and knowledgeable!
amazing service and very helpful
Luis very nice salesman
Beautiful furniture. Isaac treated us so well and was very patient with us when it came to choosing our furniture! Will definitely come back!
(Translated by Google) He was very kind and did an excellent job. (Original) Fue muy amable y hizo un excelente trabajo
Jose was awesome and he knows what he is doing. Great help!!!
Mukesh provided excellent customer service! Very precise, knowledgeable and patient. I would highly recommend and will return to shop soon.
My experience was quick and the best with mukesh
I purchased a new mattress today from the Palmdale Ashley Furniture and left feeling very satisfied. They had a huge selection of really nice mattresses to try out and Ri, the sales associate helping me, was super nice and helpful in me trying them all out. I definitely recommend checking them out if you need a mattress.
Mukesh has been amazing!!!!! Go to him to find furniture for your home, he helped us find our dream furniture for our home and it was an amazing experience.
Mukesh is the best go to him! He didnt earn his five stars for nothing
Amazing experience attended us very well helped us with everything we needed answered every questioned we had amazing feeling walking out the store with what we got
Vincent was a great help he is very patient and makes sure you leave satisfied
Mukesh is the man. I had great experience buying a mattress through his help.
Ri is absolutely amazing she made me feel so comfortable!!
Ri was such a great help. Definitely recommend!
Great customer service. Luis had so much patience and accommodating and understanding to our needs.
Thank you Jose
Jose was very courteous good service!
Luis did a great job helping my family pick out furniture !
Good customer service
Every thing was great got a really good deal
Mohammad Ali was great! Customer service was awesome from the start when we entered the store he was prompt in assisting us the process was done in less than an hour.
Came in looking for some furniture and Vernon Isaac was very helpful. He was really helpful and was able to help us with our perchase. I would definitely recommend him to friends and family super sweet man.
We bought new recliners for our family room .. Gigi was very helpful and very patient with us .. Very professional , very helpful , Excellent customer care and answered all our questions & explained everything very clearly thereby helping us choose the perfect furniture for our dream family room .. Awesome experience
Ri, was awesome! Very helpful! Came in looking, left purchasing.
The repair technician was professional. However, I needed a replacement of a recliner (I called 5 minutes into my 72 hour delivery to say the frame was bent and the chair could not close.) I spoke to customer care named Vidal after he told me he would not replace it, I was referred to “The Escalation Department” and spoke to Shawn. This women was so irrational and erratic! I explained that I was within my 72 hours to replace my couch and she started yelling and screaming at me and calling me names, at one point she took her phone and started slamming it on the table!! It was unreal, unprofessional and unexceptionable!!! She eventually, after 20 minutes of her abuse agreed to a replacement! I’ve never been so disrespected and astonished in my life!!!
Thank you so much Vincent for assisting me with my selection and purchase. Excellent customer service! 👌🏽 Looking forward to my delivery. 😍 Crysta😊
Great service
So about a week ago my daughter brought to my attention that her mattress was causing her back to hurt and it was affecting her in her school athletics and ultimately hurting her focus in her academics. I took her with me to Ashley's in hopes of finding a mattress she was comfortable with. I was assisted by a gentleman Luis H and he made this trip well worth it. He was knowledgeable friendly and made sure we were happy with our purchase. Absolutely 5 stars for this place! Highly recommend. Thank you Luis and thank you Ashley's!
Mukesh was so helpful, will definitely be shopping with him again.
Ri good service and helps
Ri was an amazing saleperson. She helped us in all our expectations on what we wanted in a new set of sectionals and dining. We love the Ashelys in Palmdale. Great atmosphere and environment to be in. There was no rush at all in making finale decisions. Ri was very patient with us. 4 thumbs up.
(Translated by Google) I was assisted by Luis and the truth is that I am highly pleased with the attention and help I received, which is why I decided to buy what I needed today. (Original) Fui atendido por Luis y la verdad estoy altamente complacido por la atención y la ayuda que recibí por eso me decidí a comprar hoy lo que necesitaba
Attended an in-store event where we made personalized welcome mats. It was a lot fun, in a comfortable and friendly setting. Afterwards, I looked for a couple of furniture items that we'll be needing soon--they have a good selection and friendly service, so I'll definitely be coming back.
I love shopping at Ashley, Palmdale everyone there are friendly and go out of their way to meet your needs
Vernon Isaac was very helpful! He provided great service and was friendly and professional.
Vernon Isaac was super helpful and explained everything throughly and professionally. Will definitely come back and look for him!
Great salesperson!
Great salesperson!
Ri Amazing great advise and helpfull
Great service. Very personable.
Vernon Isaac was very helpful. I was able to find what I wanted with the price I wanted. I recommend him if you're looking for something at Ashley's.
Repeat Customer!! Nice Furniture. Good Prices. Great Staff!! Thank you to Vernon Isaac!!
José Ruiz was a A really nice cell person. I would recommend it to anybody who wants to go shop for furniture.
Very Good Experience!! Ask for Rita :) Great Customer Service !!!!
I want to thank Rita for her amazing customer service!
Ri and Olga did a wonderful job helping me even located thing out of stalk!
(Translated by Google) Excellent service from José (Original) Excelente servicio de parte de José
Jose
I would like to say thank you Luis He Had a lot of patience with me I walked around the store 10 times He told me it didn't matter long as I was happy and made the right decisionas . He treated me like family. I appreciate it. I love my new furniture.
Ali was great…good customer service and Ernie manager was ver professional
Great service, friendly customer service. We're happy!
(Translated by Google) They are very friendly and the best thing is that they spoke my language to me. (Original) Son muy amables y lo mejor que me hablaron mi idioma
Murkesh helped me get the right bar stools. Thank you!
Exceptional customer service all around from Manager Ernesto and Salesman Juan. Made the process of purchasing our new furniture easy, comfortable and gratifying.
I had a very pleasant and informative experience with Mukesh he is sooo warm and helpful I love my new furniture and will be back for sure 10/10
I purchased a dinner table and mattress for my new home at this location earlier this week. I wanted something durable and that wouldn't be too hard to clean given that I have 4 children. Luis H. helped answer all my questions and made this purchase so easy! He was incredibly kind and attentive. I will definitely return in the near future to purchase more things for my new home.
Very happy customer with sales Mukesh
Again! If I could give a 0 I would! We purchased a dinning table after still waiting on a couch (going on three months now) giving Ashleys the benefit of the doubt. Our table was delivered today with TERMITES! I am beyond disappointed in Ashleys as we've had numerous issues with them and this is by far the worst! this has exposed our home to a possible infestation. We now have to bring in an exterminator to examine our home. This is beyond unprofessional as you would think the individuals assembling the table would see it and bring it to our attention, not to mention there should be a quality check on items before bringing them into people's home!! When I called they didn't offer to pick up the piece they said I was responsible for disposing of it! They've shown very little regard to the entire horrible experience we've had with them. This will be the last thing I will ever purchase from here.
Rita was very helpful with our furniture needs. 100% recommend for all your furniture needs.
Great help in helping me find the right couch for my living room, great help from Jose!
Exelente service nice people 👌👌
Our Sales Rep Vernon Isaac was very friendly and helpful during our furniture shopping.
Very good salesman
(Translated by Google) Good service from Jose (Original) Buen servicio de parte de Jose
Good friendly willing to help quickly Luis H good experience knowledgeable on mattress and recommended perfect quality a+
We had an amazing experince buying our new L sectional couch and coffee table. It wouldn’t have been possible without Mukesh’s help. He was very patient and very fun to talk to as we looked for something in our home. 10/10 experience.
I was looking for a new comfy chair & ottoman. Sales Rep Ri Hellen me choose the right size & color. She was patient with my questions. Thanks Ri for a great buying experience. ☘️
I walked in couple days ago looking around the store in search of a new living room set. I had an idea of what I needed, Ernie noticed me, and greeted me. Using his superior customer service and his professional skills we were able to "think outside the box" in order to make my custom and demanding request a possibility. I was able to purchase exactly what would work and what I wanted thanks to the patient, professional, and skillful advice from Ernie.
(Translated by Google) Luis had good service (Original) Luis tuvo un buen servicio
Jose Ruiz was a huge help! Thank you!
Meena was offered me a great customer service. She was well informed and sensitive to my needs. She made me feel an easy m, without pushing any product as does some traditional sales person, she looked into understanding what I was looking for and made it happen! Excellent job Meena!
Went there for the second time and get better and yet the best help from Luis H! Sensational service and extremely patient with all my questions. Willing to see him more there at Ashly’s for my future furniture needs !
I needed to upgrade my mattress and get a new drawer for my room and Was helped by Luis H he was very nice and you can tell he is a great listener cause he gave me good advice/recommendations and had great product knowledge of everything he is the best
Me and my girlfriend needed a new bed set and sofa so we went in and where helped by Luis H he was amazing he was very patient and helpful he was also very knowledgeable and had great recommendations next time you go to Ashley's I recommend you ask for luis he is the best.
This place has decent furniture but will overcharge you, and they trick you into buying the most expensive things with their Fake premium warranty I bought for 5 years coverage only to learn they cover nothing they promised me and my family. Be careful when shopping here.
Exelent service from Jose
(Translated by Google) The seller Mukesh provided us with excellent service, he was very patient with me in the search for my dining room set and in my indecision because I liked 3 dining room sets until he helped me decide on the one I bought and I am very satisfied (Original) El vendedor Mukesh nos brindó un excelente servicio me tuvo mucha paciencia en la búsqueda de mi juego de comedor y en mi indecisión porque me gustaban 3 juegos de comedor hasta que me ayudó a decidirme por el que compré y estoy muy satisfecha
Had such a great experience at the Palmdale Ashley's furniture. Great prices with great customer service! Thank you Vernon Isaac and Manager Julie Great team, we appreciate you both.
Was quick and patient with our order. Mukesh knew what we were looking for made sure we had everything correct and didnt miss a step into making sure we left satisfied
Mukesh was the consummate professional while helping me with my furniture purchase. Very pleased with my purchase!
Thank you Ali! Appreciate!
Very good service. Thank you.
Grate working with Mukesh
We always buy from Ashley’s and love the quality and the customer service we get here. We are so lucky to have Ri in 2019 and again in 2024 to help us put our ideas together for our home. Thank you so much for all your help!
We came to Ashley Furniture today to look at a dining room set. Vernon Isaac was amazing! His customer service skills and his knowledge was above my expectations. I highly recommend Ashley Furniture in Palmadale and Vernon Isaac’s as your salesman. Sincerely Mercedes
Ri was very helpful and very informative. We will definitely recommend this store to family and friends. Ri has top notch customer service.
Ri was amazing and professional and extremely informative..very pleasant professional experience with Ri.
Gigi is an amazing sales associate! Her knowledge and professionalism comes a long way! This is the second time we have bought furniture from her specifically!
we had a great visit
Gigi is such a professional! This is the second time in a year that we have purchased furniture from her specifically. Her knowledge and professionalism in this store is top tier!
First of all I want to say the lamps I ordered from Ashley are beautiful. The problem is they are too big. I ordered them online because I could not find them in the local Ashley store. After I received them I went in to ask what was the best was to do a return. I was told that I could not return them after I had received them. What? I can’t return a product once it is delivered to my house. Of course I had opened the box. How else would I have known they were too big. Now I am stuck with 2 lamps that are too big. I paid $200(+). Don’t purchase online!! Review update: After some email communications Ashley arranged for a return and refund of the lamps. Thank you.
I went in to purchase a mattress and I had no ideas what I wanted because the last time I bought one was 12 years ago! Vernon Issac was so helpful and patient. He helped me test out so many and I am so happy with my purchase. I ended up buying a few other things and he made it very easy. Ask for him if you’re going to the Palmdale store, he is great!
Ri is always a great help whenever we shop with her
Rita was so helpful
Mukesh was a great help, very polite, very patient, very informative. Great experience!
Mukesh was awesome! He was patient and knowledgeable. Ask for him when shopping there.
Rita was really helpful, answered all my questions, and helped me purchased my dinning table , quickly and easy .
Mukesh was very kind and assisted us with our sideboard purchase. He was also very knowledgeable and informative about Tempur-Pedic mattresses.
Jose Ruiz was helpful, knowledgeable, and polite. Most definitely will refer and return.
Rita helped my mom find the perfect bedroom set for an amazing price! She was very kind and patient with us and found the best deal for our budget.
Buenos servicing
Ri has been so helpful, she has great customer service.
RI was very helpful and helped us get our new furniture for our house
Our sales representative Jose A. Ruiz is extremely helpful and patient. He kindly walked us through everything step by step. He is knowledgeable and went above and beyond to address our concerns. We made our purchase at peace.
Went in today and with the help of Ernie. My kids were happy with the choice we made for their beds. Ernie was very helpful He also made sure that if there were any dilemmas, he made it happen for us. Ernie answered all of my questions and concerns. He even helped with helping me decide what was more fitting of color. Thank you Ernie for all of your hard work.
(Translated by Google) Thanks to Ernie Baldier for helping us say with the purchase that was made on this day, a very kind and respectable person. (Original) Gracias a Ernie Baldier por ayudarnos a decir con la compra que se hizo en este día, una persona muy amable y respetable.
I came in for a family dinning table fall in loved my customer service was awesome thank you for the good service Vernon issac
Needed a new couch. We went and saw Mukesh, he is really the best. He is our go to person. We like having a regular salesperson. We can walk in, give his name, and we are left to wander and look, at our own pace. I really don't like being hovered over. Any way, we found our couch, it was delivered and set up within 4 days. We had a great experience. This is not our first time shopping at Ashley's. Our entire home is furnished by them. Mukesh has been our salesman, every time. We've been "helped" by other people, on his days off, and it's like being on a car lot. We're very happy to come back, on a day he is working, and finish our purchase with him. Excellent product, with an excellent salesman. T
My first time here and I had a great experience. Walter was very helpful and informative. He was very respectful and polite. He answered all our questions and guided us through the process.
Jose Ruiz is super helpful.
Rita is very helpful and such welcoming environment
Mr. Mukesh greeted us right from the door. Showed us around the show room for what we were looking for. He is very professional with a great attitude and personality! Will definitely ask for him again!
Very friendly and informative! Answered all my questions and was very patient and knowledgeable Mr. Mukesh made it a wonderful experience will be coming back for other purchases
Ri was patient and courteous and helped us to get our next bed and adjustable base. Thank you RI.
Ri did a great jon helping us to find the beat bed for us. She walk through us to everything and explain everything. Thank u Ri😊
BAD EXPERIENCE! I bought a sofa and bought insurance on it, i called and received bad service they were asking when did you noticed i just gave a date and then they told me we dont cover it because it has to be with in30 days. Do not purchase warranty on hour stuff they dont like to help they told me that they can send someone to fix it that i had to pay for it because warranty wasnt going to cover for it. When i purchased no one told me this! Really disappointed will not buy furniture from ashley again and i will make sure to tell family and friends not to buy from this place its a scam. !!
Annie is absolutely phenomenal! Incredibly kind, very professional, and highly recommend asking for her services.
Mr.Mukesh was very helpful and patient with me as I was picking what couches to buy..thank you very much
Great customer service from Mukesh
Ali is great!
Ri was an amazing salesperson. She showed me a multitude of options for the sleeper bed I was looking for. She’s friendly and easy to talk to! I highly recommend her to anyone looking for new furniture!
Gigi was absolutely amazing and helpful through the entire process. We came here with the intention of dealing directly with her as she made our initial experience so great. Thank you Gigi! A++
Ali Was a great salesman, he showed us through the whole store and gave us all of our options and made us feel like we could have our couch any way we’d like. He was very patient and answered all of our questions.
Ri was great. She as courteous and was a no-nonsense salesperson who helped me order and purchase furniture to meet my needs.
Gigi is Amazing. From the moment we walked in Gigi caught our attention and gave a beautiful presentation of where the prices are and what to look out for. We knew more or less what kind of couch we wanted, but Gigi was very helpful and gave us all our options. We spent a good while looking, and Gigi kept checking on us with out overwhelming us. She is very nice and funny we had a good time. When it came down to purchasing our couch, she broke down everything to the last detail. Gigi was very open and upfront about it all. I really liked this experience. Usually going to furniture places the employees tend to hover over like vultures, but here we did not have that problem. If you come to this Ashley’s Furniture, ask for Gigi!!
Mukesh was fantastic with customer service and explaining the different things Ashley Furniture has to offer.
Mukesh was very helpful, told me everything I needed to know about my purchase. Nothing hidden; quick and easy.
Ri was a great help! Best place to shop in Palmdale!
Vernon Issac was extremely helpful and very knowledgeable regarding furniture and we received exactly what we wanted.
Ri Amazing Person verry good personality !
Mukesh is the person you need to see. He’s a joy to shop with, and will help you find the exact piece to fit your furniture needs. He made my wife’s and my experience so simple AND affordable. You won’t regret it.
Mukesh was extremely helpful. He helped us find the couch of our dreams. It’s perfect for the new house my husband and I just purchased. See him for all your furniture needs!
(Translated by Google) Good service from Jose (Original) Buen servicio de parte Jose
My Twin Sister and I had a blast with Jeannie who worked at Ashley Furniture! We were getting a lot of furniture and it took us from 3:30pm-7pm. Jeannie made the whole experience fun and easy. She helped us with measurements and helped us make better decisions when it came to what was best for us. Her Manager worked with us and was very friendly and helpful. Now all we have do is get the furniture and see how it all looks in our new place. We were pleased with everyone's customer service and we would absolutely go back. Please ask for Jeannie, if you decide to go there...She is The BEST! . We want to Thank the Ashley family for helping us with everything!
Our sales rep Ri was Amazing! Very knowledgeable in helping us in finding a great sofa set!
Went in and had a wonderful experience with Vernon. He wasn’t pushy at all, listened to our concerns and helped us make an informed decision!
Made a big purchase in full for a customized living room set and mattress. Jose was able to make my family’s dream a reality working with me to get the BEST deal for everything!! So super happy and excited! This will be the first purchase of many to come thank you for a wonderful first experience and I can’t wait to come back later for bedroom sets! 😁❤️🙌🏼
Shoutout to Ernie Baltier at the Ashley Furniture store in Palmdale, California. He assisted me and my family in the most best and professional way possible, and when we go back Ernie will be our guy every time! Thank you man we very much appreciate you!
Great and friendly service. Went in and got helped by Jose great help.
Ri was very helpful and knowledgeable about all of the furniture in the store.
(Translated by Google) Jose excellent service (Original) José excelente servicio
(Translated by Google) Ernesto from Ashley helped me a lot. He has a lot of patience. I recommend him. (Original) Ernesto de Ashley me ayudo muchisimo El tiene Mucha paciensia se lo recomiendo.
Mukesh was very professional and extremely helpful. If you need help at Ashley’s I highly recommend asking for mukesh.
Ri was very helpful and knowledgeable. Ri helped my partner and I with finding and purchasing a new bed frame and mattress. We will definitely be back for future furniture purchases!
Mukesh was very special, kind and patient helping me to find what I wanted also giving me a good deal.
Mukesh was awesome and friendly. We had. Great experience shopping. Kindly ask for him to experience a great service. Stephanie at customer service was very helpful as well.
Vernon Issac was very helpful and patient with me. Showed me many options and helped me pick the perfect mattress. Friendly worker. And treated me like a queen.
Ri is awesome and very helpful
Ri is the best, and very patient.
Thank you Vincent for helping us out today!
Good service
Ernie was above and BEYOND and wonderful human being as well. Lucky to have him!
Amazing service from Mukesh very helpful!
Gigi is a great sales associate! Very friendly and willing to help! Would recommend
Nice people and good help
Our sales associate Vernon I. was very attentive and made sure to take account of the exact set and items we wanted. Very welcoming experience
RI Convence me to come back for tempra mattress.
Gigi was very helpful to me as soon as I walked in .
Ri was very helpful and very professional. Will definitely go back with her. She took her time to help us get exactly what we wanted. Thank you Ri.
They provided excellent customer service .
Great place great service Jose was very helpful
Rita is great!
Rita was awsome! We needed a new couch due to a family tragedy. She was was extremely patient!
Jose was great. Got us in and out with no problems and answered all our questions.
Went to Palmdale Ashley Store! Jose Ruiz took care of my dining table order! Thank you for helping us.
Great experience fast and easy
Ri was very helpful and knowledgeable. She is an asset to your company. Thank you for your generosity.
Ri was amazing wonderful service
Ri was very helpful and helped us find a comfy bed
Ri was such an amazing sales woman, she went above and beyond to help us get a sectional couch, she’s so awesome an I would come back to her, good job outstanding
Ri and Olga were very courteous , thank you! Would recommend to my family and friends!
RI , is a wonderful sales person and a asset to Ashley .friendly , and kind.
Just bought couches for my living room area. Rita took care of me. She was INCREDIBLY patient, as it's a big decision. She was informative, kind, professional yet made me feel like family. I got a great deal and I'm so happy she serviced me at this location. Everything is clean, orderly and beautiful! The managers are wonderful too. Thank you Rita!!! You're the best!!! :)
Great service!!
Associates at the store were knowledgeable and were able to assist me to get what I wanted. Only gripe I really have is why it is taking almost a week to deliver. Other than that it all went smoothly.
Mukesh greeted and worked with us from the moment we went through the door until we found the sectional we were searching for. Beautiful store, outstanding customer service.
It was quick and easy. Asked salesperson to show me manuel recliners, he did, I tried them, picked the one I liked, liked the price and purchased in color I wanted. Check out was fast and easy.
It was a good experience, thanks Mukesh for your help
Ali was great! Very patient with us, took his time to show us different options! Will definitely recommend to family and friends! Thank you Ali!
Rita was wonderful and very helpful. Great customer service
Rita was a great help. Great service.
Mukesh was extremely helpful and friendly. He made the experience enjoyable and easy. I definitely recommended going to him for any furniture needs
Jose Ruiz very pleasant and easy to work with appreciate his time. Will be back for sure
Jose met us at the door and met our needs very polite and listen to exactly what we needed great customer service
I had the pleasure of encountering RI , recently, and I must say, it was an experience that left a lasting impression. Ri , embodies the epitome of goodness, radiating warmth, compassion, and sincerity in every interaction. From the moment you meet RI ,you're greeted with a genuine smile that instantly puts you at ease. Their kindness isn't just surface-level; it's deeply ingrained in their character, evident in the way they treat everyone with respect and empathy. Ri, goes above and beyond to help others without expecting anything in return. Whether it's lending a listening ear, offering a helping hand, or simply brightening someone's day with a thoughtful gesture, RI consistently demonstrates a selfless commitment to making the world a better place. Their positive attitude is infectious, uplifting those around them and creating a ripple effect of goodwill wherever they go. In a world often plagued by negativity, RI serves as a beacon of light, reminding us of the power of kindness and compassion. In addition to their remarkable character, RI also possesses a wealth of knowledge and skills, which they generously share to benefit others. Whether it's offering valuable advice, sharing expertise, or collaborating on projects, RIcontributes to the collective growth and success of the community. In summary, RI is not just a good person; they are an exceptional individual whose presence enriches the lives of those fortunate enough to know them. I wholeheartedly recommend RI to anyone seeking inspiration, guidance, or simply a reminder of the inherent goodness that exists in the world.
Ri was so nice and helped so much. She did everything in her power so she could us get the best deal we could , and explained everything without pressuring us ! Would definitely come back to this store and work with her again.
José Ruiz was amazing! I told him what I was looking for in my budget. Showed me many options and was patient. Bought couches and I dinning set. Thank you!
Jose Ruiz was great, and super helpful! Thanks Jose!
Gigi, was really amazing. She was very welcoming and helped my husband and I get the sofa we were looking for. I plan on coming back for other things I need in the future.
Ri went above and beyond to help in making the right purchase. Very pleased…
Thank you Jose for working with us! Very helpful on getting us exactly what we need :)
Ri Fantastic Customer Experience !! Fast Credit Approval !! Very Kind Customer Service !! Thank You RI For Being So Kind !!
I love dreaming and planning in the store which is always arranged and decorated beautifully. On their staff, Ernie Baltier, was extremely helpful. I had some specifics in mind and he kept me posted on any pieces that might go fit my style. Absolute gem representing the company well.
RI was very great help me find what I wanted and got the bed I needed.
Ri was a great help. Had a good experience at the store!
Jose is Super helpful, kind and knowledgeable!
Good service jose!
Meena was great and helped me with my bedroom selection
Ri was very helpful and informative. She did try to show us more options and helped on colors.
Ri was very helpful. She was able to make things happen!!!! Thanks Ri
I received an email that items I ordered for an extremely special and time sensitive event had been backordered. I called the store and spoke to Kristyn who was extremely patient and understanding about my concerns and spent a considerable amount of time both helping me figure out the logistics as well as making sure that I was compensated for any and all delays. Although the process was long and I was very frustrated (almost to the point of tears) Kristyn remained professional and considerate, which not only remedied my mood, but made me confident in ordering again in the future. Thank you so much Kristyn!
Had the best experience with Ri she gave me the best information about the beds. Amazing!!
M. Ali was very helpfuland friendly . He was very patient with us on changing our order. He tried to help us in different ways. Look for him when you buy at Ashley's.
Jose was very friendly and very informative
Juan, the sales Representative was awesome. As soon as we walked in, he greeted us with a smile. He was very patient, and I’d buy from him again. 😀
Juan was very nice and made our shopping experience wonderful. I will definitely be returning here.
I went in the store today and had the pleasure of being assisted by Juan, and he was AMAZING! He was very kind and knowledgeable and this was by far the best experience I’ve had with a salesperson. I would definitely recommend him to my friends and family.
Great selection of furniture. Walter assisted us. He was lovely and provided great suggestions on which couch to choose.
Good service thanks
Rita spent over an hour assisting me in purchasing my new couches and recliner and answered any questions or concerns I had
Mukesh is the best! Very helpful and an amazing person! Definitely come here and hopefully you can be helped by him!
Walter was great, super helpful, and patient!
Ri has great customer service. She helped me with all my needs. She was very polite and professional.
Worked with Ari and she is amazing. Very friendly, professional, and informative. Will definitely come back to do business with her again the next time we need furniture.
Ri was amazing and helped so much. She did everything she could to help us get the best deal we could. She was super sweet and explained everything without pressuring us to buy anything we didn’t want to. Would definitely come back to this store and work with her again.
Jose was very helpful and patient as we carefully made our decision. He answered all of our questions and was very professional.
Great customer service from Mukesh! He was very patient and knowledgeable.
I went into Ashely furniture knowing what I wanted. I just wanted to test it out before buying it, luckily they had it in stock. The associate that ended up helping Ri, was able to write up my order. She did have some issues with the internet on her tablet, which I appreciated, it gave me time to look around without her. I don’t like Velcro associates when I’m shopping. Ri’s conspiracy theories and her total disrespect of my mother is why I’m knocking a star off. My mom, who is on a fixed income, liked a clearance rug. Ri made some distasteful comment about how nobody wanted that rug, that it was trash. And when my mom insisted, Ri just had her take the tag to customer service. Luckily the lady at customer service was very nice. Even directing her to some other items, which my mom ended up buying. The guys loading up my car at the store were very helpful and nice. I love the furniture I bought. It’s very comfortable and fits my space perfectly. The delivery was quick and the guys delivering my items were professional and very friendly.
Ri has excellent customer service. She's very helpful she helped me throughout the store by sitting on the couches and showing me the material that the cushions are made out of. I'd recommend Ri for a customer service to all your customers
Very happy will Rita assistance to purchase a living room chair. Much thanks!!!
They was very nice Jose, Olga
Great customer service!
Jose is a great salesman
worked with Jeannie at the Palmdale store, she showed me various recliners and found 1 I liked, ordered it
Excellent costumer service. Ernie Baltier was very helpful and patient with me. He went above and beyond to help me find what I was looking for. Thank you.
Ernie Baltier great salesperson! Very happy with his service. Amazing manager always ready to help clients!! 👏👏👏Ashley palmdale
Ali, was very helpful and kind.
Very freely profesional personal thank Very much
I cannot say enough amazing things about Gigi! Her energy was great from the moment we walked in with our twins to look for our new sofa and dining table. She was so helpful and really listened to our vision. In fact, she was instrumental in us picking our furniture! She never tried to pressure or upsale us. Instead she provided us with a variety of options while still keeping our vision in mind. Thank you Gigi! We will be back!
Purchased recliner chair from Lancaster store, recliner mechanism cover was damaged and fell off after 4 months. Called about a technician repair at my home, given the run around to various phone numbers, saying they would get back to me. Never, never did. Paid for a 5 yr protection plan, not worth it.
Thank you ! Vernon Issac for making us feel very welcome since we walked in to the store on a rainy day and our purchase was fast and easy just what we wanted employees were all welcoming and we would be definitely coming back and we recommend you Vernon great sales person.
Our sales representative, Ri was very helpful. She did not force us into getting anything more than what we needed, but gave us suggestions that really made sense. Helped us get a nice discount, too!!!
Rita was very helpful. Very good customer services!
Great customer service Rita is the best
Rita good service thank u
Rita provided excellent customer service
I went to Ashley to buy some furniture and Mukesh (salesman) walk me through the entire floor to make sure I made the right decision. He was so patient and with his expertise I ended buying such lovely furniture for my bedroom. Thank Ashely for have so experienced salesman 👨💼
Very good service by Rita
Ri was wonderful today. She was very kind, helpful and patient. She helped my parents choose the perfect living room sectional for their home and I highly recommend purchasing your items with her.
Rita was very helpful with helping assist us through different mattress that will fit our needs at home, I highly recommend coming here and asking for Rita !
Rita was an amazing help with finding the right mattress for us!
Great buying experience!
The experience was amazing. There was a lot of helpful and professional support at this establishment. To be specific, Bobby was excellent. He provided us with suggestions, advice and awesome feedback. !
Ri was very helpful and gave us very good service thank you.
Best sales person at Ashley’s Mr. Mukesh was very helpful and has lots of patience. Great experience! Will be back again for sure!
Jose Ruiz was very helpful and patient. Thank you
Never had an experience quite like the one I had when I came here Ernie is the best salesman anyone could have I want to go back and buy more furniture for the soul purpose of being helped by Ernie He’s that great
Gigi was very helpful!
The entire Ashley staff always takes great detail and attention to take care of me and listen to what I need and make sure that I leave a very satisfied customer every time I come to the store
Great Customer Service!!!
Found the couch of my dreams with Meena's help. Extremely helpful and friendly.
Mina was really informative about what we were looking for!! She helped us pick out a great coach that fits our needs ! She's very friendly and make the process smooth
Thank you so much meena for a great experience purchasing my new couch...
we had a great experience with Meena, I purchased a couch that is not standard request, Thank you—-
Vernon is absolutely the best sales associate I've ever worked with. He was funny resourceful patient and very knowledgeable in all things furniture. He was pleasant from start to finish. I would recommend asking for him if you're looking for a comfortable furniture shopping experience.
Its always a pleasure , most of my furniture is from Ashley i have no complaints everyrone is very nice
Ri was a great help, she informed me and helped me make the best decision for my mattress needs!
Juan is a hardworking associate he answered all of our questions and got us what we were looking
Fabulous customer service! Ali, thank you for a wonderful shopping experience.
My wife and i recently purchased our house in palmdale came to Ashley's to look for a dining table. The sales rep that greeted us was Annie K. Unlike other sales workers that we have dealt with in the past she was great. She offered to help us and made us feel comfortable to ask any questions that we might have. I loved that she allowed us to look around through the show room without hovering and being pushie. My wife and I did not make any purchases on the first visit. After shopping around at other furniture stores we decided to go back to Ashley's and we specifically asked for Annie because she left a great impression on our first visit. Needless to say I am glad that we asked for us because she was so helpful and made our experience much easier.
Annie K. Was amazing, she took the time to help us with questions, was very polite and attentive . She made a good impression on us the first time we went to go browse the store for potential furniture, so we e made sure we asked for her when we were ready for our purchase. Good costumer service .
Jose Ruiz Orozco was berry patient nice and friendly
Jose Orozco was great helping me .
Amazing visit ! Ri was amazing sales person and helped me throughout the whole visit and to find a great price !
vernon is very helpful and nice
Great customer service.
Great customer service. Rita was very helpful on choosing our mattress that we wanted.
Juan was fantastic to work with! Great customer service at this store!
Amazing customer service by Jose ruiz he has great knowledge and he showed us around. He is also very friendly
Very good experience today and Sales person was very helpful, thank you much
Ali Mohammad was great help and because of him we found out dream bedroom set!
The selection is huge in this store! Also the way the showroom is setup is actually very helpful in showing you how you can utilize all the products in your home. The sales people were GREAT: knowledgable, very helpful but not aggressive. You will pay more here than at discount stores, but you do get what you pay for. Very satisfying experience (and came away with a fantastic recliner)!
Stellar service from Mukesh
Thank You Vernon for your patience you are a amazing salesman my husband was very happy veteran to veteran thank you for your service and we will be back again
Vernon was quick and effective. I hate being in stores long. He was able to get take what I wanted and find what I needed right away! BOOM, paid in full and went home. Now thats Great Customer Service!
Had a great experience with Jeanie sign
Had an amazing experience in Ashley's homestore today. Purchased mattresses and chaises. Ri was most pleasant and informative. Ask for Ri!
Ri was wonderful to work with and was very knowledgeable. I’ll be back! 🙂
Jose was very accommodating and knowledgeable in his field of work.
great customer service
(Translated by Google) Jose took great care of us, very good attention 👌 (Original) El Jose nos atendió de maravilla muy buena atención 👌
Excellent service!
The service was very good 👍
Bobby is an excellent person very professional.
My family and I when we shop at Ashley’s we always ask for Walter. He always helps us finding new furniture and other add ons for our home. Today my family and I came to look for a mattress for our daughter. He made great recommendations for us, telling us what he recommends and what he doesn’t. We are very happy with the mattress set we ended up purchasing today. He is always kind, patient and always looks for the best for us. We HIGHLY recommend you come and see him for any furniture needs!
I would like to say, Julie the store manager was amazing on helping me out with my purchase and brand new Tempur-Pedic. Cant wait to try out my new bed.
Jose was a great help and he was very patient
Ri was an amazing help. I was having issues with the acima leasing and she gave me more assistance than the financial desk who just gave me the service number. Ri took initiative to find me a solution. Definitely recommend her if thinking of purchasing with ashleys furniture
(Translated by Google) Excellent place, very attentive people (Original) Excelente lugar las personas muy atentas
Great place to shop for furniture! Everyone is very knowledgeable and helpful.
The help at this store was tremendous. Especially from Annie, that is because of her amazing help. She was very professional and she knew what she was doing. She went the extra mile for us and I cannot thank her enough. Please ask for her if you ever go, you will not regret it.
Annie was very patient when she was helping my family and I. We appreciate the effort that she gave us. She made sure that we saw all the options and she never complained about us taking too long to decide. She always had a smile on her face and she made us feel welcome to the store. Thank you Annie!!!
Excellent customer service, Meena was really helpful throughout the entire process.
I’d highly recommend GIGi very professional and very helpful. I was and out of the store in no time!
We had a great experience with Mukash. He walked with us around the store for 2 hours helping us narrow down a couch that would work for our family. He was kind and patient and super helpful! We always enjoy finding out furniture at Ashley. Great experience!
Mukesh was awesome. Got a great sectional.
(Translated by Google) Excellent service from José (Original) Excelente servicio de José
(Translated by Google) Excellent service from José and Julie (Original) Excelente servicio de José y Julie
RITA IS THE BEST. BELPED ME GET A BED. 5 stars.
Great shopping experience today with Walter. Thank you for your patience, professionalism and expertise! Walter helped us find the right sofa, love seat, dining set and cocktail table to match the colors and style we were looking for. Walter is far more than a sales person! His knowledge of interior design is superb! Thank you Walter! He is surely an asset to your company!⭐️⭐️⭐️⭐️⭐️
Jose help me today he was very helpful,
Rita was a great help with quick service
Ri was very professional and knowledgeable. Helped us with a very smooth purchase. Awesome person.
Very knowledgeable salesman who took his time in helping us choose the best couch for our home It was a lengthy process but finally got done!
In this store Mrs. Walter has a really good customer service!!! I recommend him, he is the best helper to help you to buy the furniture for your house!!!
RI, she is very helpfull and friendly!
Mukesh is such a pleasant salesperson and provides excellent customer service. I recommend that o ask for him when you come and shop here!
Hey there! If you're looking for furniture for your house, you won't be disappointed with Ashely Furniture Palmdale. And guess what? Walter is your go-to guy there! He's not just amazing, but also an incredibly kind human being. Trust me, he’ll take care of you!
Negotiate a responsible price
Sales person was very knowledgeable and helpful She made the experience very pleasant She is a very good asset to your store
Our experience was amazing. Thank you, Juan.
Mukesh was very helpful during our dining table shopping process. Told him what I wanted and got right to showing me the items in stock.
Great customer service and very nice nice helpful people!
Ri helped us out. Found what we wanted. Pleasant experience will be back
José is the best please come see him
Jose the salesman was great and hooked me up but the The lady with the short hair that works on the computer in the back is very intrusive begging to see my phone to make me do a review and the front was disgusting trash all over the floor next to the entrance. great furniture
Rita was a great help. Very happy.
Quick service
I was in Ashley on Palmdale and the lady her name is Rita helping us with our purchase she is very kind and patient.
M. Ali was very competent about the products, easy to work with and compassionate. Job well done, Thank you.
Great customer service and helpful people
Shop in Ashley for a bedroom set. Elena was very helpful. It was good experience.
rita gave great customer service and very patient good work
Last week was my first time visiting Ashly, good customer service skills. Beautiful furniture and appreciate the opinion of others..Thank you
We encountered excellent customer service, furniture options and competitive pricing.
Ali was a great help and took care of me really well. He was very patient
(Translated by Google) Ri dreamed us very well and gave all the necessary information explanations very kind (Original) Ri nous a rêvé très bien et donner toutes les informations explications nécessaires très gentille
(Translated by Google) Very good service Mr. Juan was very kind. (Original) Muy buen servicio Muy amable el senor Juan
Good service at Ashley’s!
I needed a new bedroom set and I was helped by Gigi she was really nice and helpful she made my room perfect.
Amazing service Mukesh very knowledgeable person thank you very much 😊
Ali is very professional, kind and efficient. Great first time experience 👍
Gigi Gave us excellent service most definitely coming back to have her service us again
Jose was my salesman and did an amazing job! Matched the prices online from another store
Jennie was wonderful a lot of patience and great experience on interior design
Rita was a great sells person she was very helpful and patient with me.. would buy again with her thank you Rita
Jeannie was very friendly and helpful. Great customer service!
Hi I went to Ashley store in Palmdale ca and Rita help me and took good care of me...
Jeannie was very helpful and a very kind! I recommend looking for her if you need anything.
Jeannie was such a wonderful person and worker she helped us find new furniture for our new home. Thank you
Vernon was awesome we were in and out super fast. Definitely coming back.
Gigi was very helpfu today! She gave us great customer service! Very nice lady
Ri helped my husband and I. We purchased a table for our TV and we will soon be purchasing a Hybrid mattress. She is very professional and awesome as a person. Thank You Ri
We had a good experience here at Ashley’s furniture. Our salesman Jose was very good and helpful. I will shop here again. Good job Jose.
To was very helpful. She answered all my questions and helped me find what I needed. I’m very pleased with the purchase and customer service.
Rita was the sales person that help us out gave us our space to look around and answered all our questions she was very nice helpfull. Nice store and clean.
To was super helpful and was quick with helping us order our furniture and explained everything in detail.
Just bought an amazing set of leather couches! Vernon Isaac is the best! Very helpful, patient and helped us throughout the whole process. The prices were very fair. Definitely recommend
Great service !love my furniture.
Thanks Jose for getting me a new mattress and good deal
(Translated by Google) The experience at Asley was very good, the person who helped me was direct to what I was looking for but I liked it more that he didn't offer to buy me more things like the other sellers did, he was always kind, respectful, and tried to have fun with the conversation. (Original) La experiencia en Asley fue muy bien la persona que me atendio fue directo a lo que yo buscaba pero me gusto mas que no me ofrecio comprar mas cosas como lo asen los demas vendedores, siempre fue amable, respetuoso, y trato de divertir la comversacion.
Ri was great!
Easy, smooth, and polite experience with Mr Vernon Isaac. He got us great prices for what we wanted.
Mee a was absolutely exceptional with assisting us today. We look forward to doing more purchases with Ashley furniture Palmdale.
Meena was very helpful and patient with us. I definitely recommend working with her.
Where do i start Meena was so amazing and helpful, she help me pick my furniture out for my new home she was very nice and understanding I didn’t feel -rushed. Five stars for her
Meena was very knowledgeable and help us with our purchase.
Ali was very helpful to us.He had endless patience with us going back and forth deciding which mattress to choose.
Excellint
I just wanted to say thank you to Ri for the best customer service experience I’ve ever had in my life. I ran into a problem with a purchase I made online and I called 3 different stores close to where I live and they couldn’t help me. I decided to call Palmdale and had the honor of speaking with Ri. She went above and beyond to help me out. She handled the situation with grace and di escalated the situation in a timely manner. I am beyond ecstatic about my purchase and will drive an hour just to buy furniture from Ri in the future. Also wanted to give Luis a shout out for being so kind and helpful as well. Palmdale is very lucky to have Ri and Luis as employees. Thank you both so much.
Ri was very helpful and great with every single step towards my purchase of getting a new bed and furniture set. Very happy with my purchase.
Ri was amazing on helping us help get a new mattress set and furniture. The experience was really pleasant and she helped us feel very comfortable about our purchase. Will definitely come back! 😊
Came in to Ashley’s today and was greeted by Bobby , Bobby was very helpful with helping me find exactly what I was looking for . Bobby was very hands on and gave me the best deal possible . Thank you Bobby!
Jose was very helpful when choosing a new sectional. Happy with his customer service.
Very knowledgeable and professional service
(Translated by Google) Excelent service (Original) Exelente servicio
Ashley Furniture is horrible, bad costumer service. I payed about 7,000 dollars for a bedroom piece, just for it to come horribly damaged. I went to the store, but they did nothing. They said the bed set was WOOD, but then I come to find out that it is not, its fake. Would they think I would buy a 7,000 piece set for fake wood? No! They are not even willing to exchange the bedding for the same amount of price, I even offered to pay the difference, but they continued to say N0! Im willing to go to court because they don't do nothing.
The customer service was excellent Annie was very informative and helpful.
Took my money said i would get delivery this day... I took off work that day and waited all day till i called, and at that time i was told it was not coming. When the called the store manager for compensation for my wasted day i was told she said she was not interested in giving anything..i went to the store and didn't even get a apology so i just canceled and they didn't even care about that..very poor service and management..
Paid for assembly but the workers stripped all the screws on the bed frame and it didn’t line up properly and it needs to be replaced and will have to wait an additional week or so for a new set to arrive. In the meantime we have no bed to sleep on.
Look forward to enjoying our first furniture from Ashley. Wish they were able to negotiate the price a little better considering we applied and got approved with Synchrony credit.
Friendly and knowledgeable
Very good service from Ali. Very nice Patient and help me find the best deal. . Delivery date is December 29th. Let's see what happens. I'll keep u Post it!
I bought a table set with chairs and a bench more than two months ago,since I received it I realized that the chairs were wobbling the table and the chairs had scratches and dents and since September 20, 2023 I have been trying to explain to the customer service that I am not satisfied with the item,but no one helps me I even went to the store that is located in Palmdale CA and I didn’t receive help either then I talked to store manager and I didn’t get help from her either she didn’t receive or return my calls, everyone tells me that they are going to review the case and that they are going to call me back and they never call me back, I call back again and again,I have to explain the whole procedure again because supposedly they are different people with whom I talk to,what a shame for the Ashley furniture company that deceives customers that way,I even paid extra for insurance and they still don’t want to help me
Great customer service.
Vernon our salesman was fantastic, very helpful finding us the perfect recliner we were looking for, I highly recommend him for your furniture needs..
Olga is a delight! She's very knowledgeable and very patient. We had a wonderful experience buying our brand new Tempurpedic!!!
RI was wonderful. Thank you so much for being so patient and understanding. Can't wait for our new bed.
Job well done, our sales representative was extremely patient and provided us with the answers to our questions which allowed us to make the best choice for our scenario.
Anna was great Knowledgeable and tried to get the price down where she could. Very happy so far waiting for delivery thanks
Very helpful get the job done
Friendly staffs! They always recommended us to go for a great stuffs and great deals too
Mukesh, is an awesome associate; he has the gift of patience and listens to the client. We developed a relationship and not just sales person.. thank you thank you..Ashley and Mukesh.
Bobby has good customer service he’s friendly he’s patient and he gives you good deals he went above and beyond I give him a 5.
Rita was very helpful and attentive! She took the time to explain everything and give us the best deal!
I really didn't want to give it a star they policies are definitely. If you pay cash and you have to cancel your order the same day you pay for it you have to wait 14 days to get your money back. I always thought when you pay cash you get cash California need to change their business. And distorted advantage of a disabled and I will not excuse them for that
Love the store! Martin has been great with us for years! Clean store and friendly staff.
I have not yet received my new sofa and 2 recliners so I'll save that part of my review for later, however, my sales person, Vernon Issac, was great! He was very friendly, respectful, and patient with us the entire time that we took to decide which furniture we wanted. Thank you Vernon!!!
Friendly and quality service. 💯
Rita was amazing. Very professional and helpful. Amazing job knowing what would be a great fit. Super service!
Felix's professionalism was appreciated especially after the delivery guys' terrible installation. Felix just saved Ashley's a ton of money because I was getting ready to return everything. You guys need to thank this guy for his customer service.
Ri is amazing she was so helpful kind and patient, she knew exactly what I was looking for and even got me a great deal with discounts. Thank you ri you’re amazing
Ri is the best and nicest worker at Ashley's. Ri helped us with our mattress needs. If you need a mattress, ask or call Ri.
Very nice customer service. Salesperson Juan…great guy!
GG was very nice and helped find what we needed.
worst customer service after the sale, changes dates of delivery without notification, says furniture is in stock when in fact it isn't, says you will get notification of time of delivery on date schedule, but you get notification, change delivery date without notifiying you, sales person now too busy to talk to you
(Translated by Google) excellent public service (Original) Exelente servicio público
Rita was very helpful! As well as patient with me! Thank you so much!!
Juan is a great help! I recommend Ashley in Palmdale!will be back for mattress! Thank you
Amazing and great quality furniture! We were happily helped by Ri and she was so nice and caring. We all felt welcomed right from the start from when we entered the store.
Vernon was very helpful.
The service is excellent. Ri is very personable and gives you space to decide. So appreciated.
Ri was very helpfull. Gracias!
We were looking for a dining set for us and one for my mother ….. Bobby helped us with everything in & out in just a few minutes he was very friendly and patient… Thank you
Gentlemen who help us was very very nice and helpful. He took his time to make sure we chose the right bed mattress.
If you go to Ashley’s go to Ri she has awesome customer service
The sales person was courteous and profesional. Patiently waited for us to look around and make a decision.
Ri was our Sales Rep and she was very helpful! We will definitely be back here!
Rita was very great help excellent customer service!!!!!
Ri is very professional & helpful. A lot of sales people are very pushy. Ri was not, which I like. She let me make my own decision. Thank you Ri!
Rita was very helpful
(Translated by Google) Very bad experience, I made a large purchase to furnish my house. During the purchase everything was very good, very attentive, but when they sent me my furniture I asked that they leave it in the garage so that I could arrange it later. At the time of receiving the mattress I purchased, it was open from the plastic. It had tricks in the packaging. I didn't like that and I let the delivery guy know and he said to call the store so they could change it and surprise, they didn't want to change it because it was just the open packaging. The manager of that super despotic place in Palmdale didn't want to help at all and was rude. I spoke to a number they gave me and a technician came to check the product and said the same thing that they can't do anything because only the packaging was open. I am not satisfied at all and I would not want to change it. I regret buying from this store. I do not recommend it, very bad experience. (Original) Muy mal experiencia, hise una compra grande para amueblar mi casa. En la compra todo muy bien muy atentos pero cuando me mandaron mis muebles pedi que los dejaran en el garage para despues yo acomodarlos. Al momento de recivir el colchon que compre estava abierto del plastico. tenia avertuas en la envoltura. Eso no me gusto y se lo ise saber al repartidor y el dijo que hablara a la tienda para que me lo cambiaran y sorpresa, no lo quisieron cambiar porque solo era la envoltura abiera. La manager de ese lugar en palmdale super despota no quiso ayudar nada y se porto grocera. hable a un numero que ellos me dieron y vino un tecnico para chequear el producto y dijo lo mismo que no pueden hacer nada porque solo la envoltura estaba abierta. no estoy nada satisfecho y no me lo quisiero cambiar. me arrepiento de haver comprado en esta tienda. No lo recomiendo muy mala experiencia.
Ri was very helpful, she explained everything very well. Got a great deal, thank you
New manager not helpful and really bad service they lie to you to make you buy furniture
Annie excelent service Highly recomended.
Ri was wonderful, very helpful. Love Ashley furniture.
Received great service from RI
If you ever have any questions or would like any assistance ask for Ri she was very knowledgeable with her presentation of mattresses, pillows, dressers, and overall benefits to them. I was glad to have such an opportunity to meet her and be helped by her.
V. Isaac was personable and knowledgeable on the furniture that we were interested in. He was pleasant to work with and offered different options to meet our needs.
(Translated by Google) We had the joy of meeting Mr. Bobby, an excellent opportunity, excellent service (Original) tuvimos la alegría de conocer al señor Bobby una excelente oportunidad, servicio excelente
(Translated by Google) Do not buy in this store, the manager Juli is a terrible person in charge, instead of fixing a problem she makes it worse, Latina with a Latina, RACIST, I was offended because she can't read in English, she has no professional ethics, buy a Product and The packaging was broken, how do they sell you products with broken packaging??? I DO NOT RECOMMEND THIS STORE,,,VERY BAD EXPERIENCE 😡😡😡😡👎👎👎👎👎👎👎 IT DESERVES NOT EVEN A STAR (Original) No compren en esta tienda ,la manager juli pésima encargada ,en vez de arreglar un problema lo hace peor ,latina con una latina ,RACISTA,,me ofendio porque no se leeer en inglés ,no tiene ética profesional ,,,compre un Producto y venía roto el empaque ,como te venden productos con empaque roto ??? NO RECOMIENDO ESTA TIENDA ,,,MUY MALA EXPERIENCIA 😡😡😡😡👎👎👎👎👎👎👎NI SIQUIERA UNA ESTRLLA MERECE
Great products and great assistants. Shout out to Mena and Elena’s help on my purchases!!
Service was great and staff was very patient with me.
If you want good professional help, ask for Bobby
I absolutely hate Ashley! The customer service should win an award for the worst customer service for the last three years! (Or more but the last three years in my book!) I bought a very expensive, cheap, piece of crap farm table. It is cheaply made and wobbles. There are deformities all over it. I bought a very expensive protection plan when I bought the table that apparently doesn't cover ANYTHING! I called about the deformities, doesn't cover it. I called because the seats were stained, doesn't cover it. I called because the table is very wobbly, yep! You guessed it, not covered... wtf does it cover?!?! They said it covers it if it breaks. Can I take a chainsaw to it?! I want to. I can not believe this place. Not only that, it took over 4 months to get my table delivered!!! I despise Ashley. Save your money, save yourself hours on hold only to have a few minutes of shitty customer service, and save yourself from pulling your hair out over making a very stupid mistake. Shop somewhere else!
Second time I’ve purchased from Ashley’s home store and Vernon was very nice and helpful . Smooth process . Definitely recommend him for any purchases at Ashley
Very good service everyone there helped with everything we needed for our house.
Today we were helped by Vernon. The service and information provided was excellent. He was very flexible when it came to financing. I would recommend.
Mukesh is amazing at what he does. He is honest, thorough and extremely knowledgeable in all products, especially mattresses. We came in for a couches and left with a temperpedic. He made us feel very comfortable about the whole process and he definitely went out of his way to give us the best possible deals. He is AMAZING!!!
We had an amazing experience today with Rita, not only is she patient but very helpful, she gave us space when looking around, and she made the process super easy for us, took about 15 minutes to get approved for the deals! The store is very clean and with pretty furniture. Thank you again Rita!!
Friendly and funny salesman
I had the pleasure of working with Ri at the Ashley’s store in Palmdale recently. Her knowledge about furniture was truly impressive, and it made the entire shopping experience a breeze. She was able to answer all my questions with confidence and provided valuable insights into the different pieces I was considering. What truly set’s her apart was the compassion and willingness to understand my needs. Ri took the time to listen to what I was looking for and even my personal style preferences. This level of care made me feel valued as a customer and ensured that I was making the right choices for my home. Additionally, her design savvy skills were a game-changer. Not only helped me select individual pieces but also offered suggestions on how to arrange and complement them to create a cohesive and stylish look in my space. The creativity and attention to detail truly elevated the shopping experience. Overall, Ri’s knowledge, compassion, and design expertise made my furniture shopping experience a delight. I left the store feeling confident in my choices and excited to see the final result in my home. I would highly recommend her to anyone in need of furniture guidance.
Ri was super helpful and patient, thanks to her we got a new couch ! Super satisfied
Emma my salesperson is very knowledgeable and kind she helped me with all the items I purchased 2thumbs up will purchase again and recommend this store
Excellent service Ri is awesome
My experience at this store has been amazing, thanks to Rita for helping me out. From the moment I walked in, Rita was exceptionally welcoming and attentive. She guided me through an extensive range of bedroom sets and mattresses, answering all my questions with patience and expertise. I ended up purchasing a beautiful bedroom set and a Tempur-Pedic mattress. Rita made sure I understood all the features and benefits, and helped me choose the best options for my needs and budget. Thank You
The staff is friendly and it was great service
I would like to give you 0!!
Very friendly and helpful
I had a great experience at Ashley’s , grate customer service . They are very helpful and kind.
ri walked us through the whole process very easily and was very informative. Thank you for the new bed! Can’t wait to try it out!
Great personnel. Rita helped me pick my mattress and dresser. She was very nice and knowledgeable
A great shopping experience and a wonderful store. The sales associates are always nice and happy to help. Rita was wonderful and helped me purchase a mattress and a sofa.
I decided to buy a bedroom furniture from Ashley and I couldn’t have been more happier, great customer service, patience with me throughout the whole process, Especially Rita Khajehtoorian was amazing she helped design and come up with ideas for my bedroom which set to get and wha would go great with. Delivery was fantastic as well they took my old mattress to discard it. Overall wonderful service would buy again! Especially Rita!
RI, was vert helpful and knowledgeable. She is also very friendly.
Rita helped me today. Great customer service. Fast and easy.
Best store EVER!!!!!!! I absolutely love my furniture!!!!! I brought a new house and completely furnished my house with Ashley I got great deals and even more savings!!! Will recommend to friends and family!!!
Had time to just enjoy what they had to offer. The sales team is so nice and had great knowledge of products.
Rita was friendly and knowledgeable on the items of interest.
I recently went in looking for a new mattress, box spring, and a dresser chest. Walking in immediately the sales associate was very attentive and helpful. She made furniture shopping feel like a breeze with her exceptional customer service. Delivery was fast and I couldn't be happier with the quality of the furniture and the service. Will definitely be returning in the future for more purchases.
Great experience with Vernon. I appreciate his help.
I love this Ashley Furniture Store ! Annie was such a GREAT help, all thanks to her she helped us find the BEST bedroom set/ bed mattress. She explained everything to us took the time to show us everything in the store! I’m glad she assisted us to find what we were looking for. All thanks to Annie! Thank you again! I recommend this store and definitely ask for Annie!
Ri She is the best seller and friend she helped me a lot look for her I recommend them she is the best.
(Translated by Google) The best thing about this place is the customer service, not everyone has the kindness and ability 👍👍👍 preferably Luis Gracia or everything 😁😄👍 (Original) Lo mejor de este lugar es la atención del cliente no cualquier persona tiene la amabilidad y la capacidad 👍👍👍 de preferencia Luis gracia or todo 😁😄👍
I went to purchase a dining room set. At no point was there anything mentioned about a delivery fee. Until the end. That’s being dishonest
Rita from Ashley furniture helped us look around and helped us find the furniture we needed for our home, she was very patient with us and was helpful as well. A pleasure for her helping us.
Great service and got a good labor day deal through the store and their website.
Elena was very helpful so nice made us feel welcomed from the start got the job done in and out in within a short period of time.
Ashley furniture in Palmdale provided a great experience! The store was very clean and easy to navigate. Martin was super helpful and knowledgeable.
Rita helped me make a purchase for my patio after going to multiple stores and not finding what I wanted Rita helped me view many samples explained the quality great service 🤗 and soon I will received the product I purchased
Elena was an amazing salesperson!
Mukesh was very helpful and informative. Thank you!
Bought a recliner love seat here. Got the 5 year warranty. After about 2-3 years started experiencing issues. The repair man to the warranty are a horrible "Tri County Furniture Service". We had a technician come to are house 3 times to fix are slouched recliner. They only have 2 visits recorded so make sure to document and take photos before these technicians come to your house and after they finish and get a statement down of what exactly they have done. They say they would email you the emails but never do. All these technicians do is mickey mouse work literally just putting the incorrect screws into are recliner and the same screws falling out in a couple months/weeks and now days causing the same issue to occur. First technicians stated it was a frame issue. We have been back and forth with the claim warranty and now we find out are frame was broken and they never told us which should of qualifed us for a replacement. Now they are trying to completely blame it on cushioning which they do not cover. They give you the run around and make getting a replacement recliner stressful. I'm giving Ashley furniture a one star for working with warranty companies that do not care about their customer. (I'll update this if anything changes) Update so Ashley furniture finally approved that we can get a replacement couch. The one we had was discontinued so we got credit in the amount we purchased our last couch. We went in person to get our new couch and Rita was very helpful find a couch we wanted in the price range. We picked our couch got free shipping and got it delivered to us within a week. Ashley Furniture has also started working with a new warranty company so hopefully this one's much better.
Jennie was amazing! She was so patient with me & my indecisive boyfriend and helped us find the perfect bed and deal with updated night stands that have chargers & lots of storage!
We had lunch at a nearby Appleby's and decided to stop in at Ashley's to look at dressers. It was our first venture at looking at dressers. We had no intention of purchasing, but rather, to scope out the offerings. Our salesperson was Ri. She greeted us very pleasantly at the door and answered our questions. We toured the store and were very interested in a particular dresser. It seemed to us to be head and shoulders above the other dressers available. Ri took measurements of the dresser for us to take home, to see if it would fit. Being our first "look-see" at dressers, we told Ri we wanted to check out the marketplace and see what else was available. Ri quoted us a price, and later in the day, after we had cruised the internet regarding other dressers and finding nothing that compared to the one we saw at Ashley, Ri called and made us an offer, which we accepted. A perfectly orchestrated purchase. I can recommend Ri for your next Ashley purchase!
Great Customer Service from Rita. She was very knowledgeable, patient and informative. Probably the easiest furniture transaction I have ever completed. Thank you.
It was excellent service. Thank you Emma
Emma was so amazing, so friendly and helpful ! Great energy at the store !
Rita helped me so much , she was so kind and helpful, she walked me through the whole process of purchasing my first furniture set, excellent service !
Jennie was a great help, will come back again soon! Gracias !
Annie was a greatest sale person , was a pleasure to work with her. Martin was very helpfull as well. Thank you. Will be back again soon!
I had a great experience! The gentleman who helped us was Bobby, I recommend you ask for him! He was so patient and helpful throughout the process :)
After careful consideration and looking throughout Furniture store in the AV, we came across a very helpful consultant at Ashley's Furniture! Bobby was very knowledgeable and with a great interior designing eye. His customer service was excellent and was super patient. Highly recommend him for your search!!
Bobby is so amazing at his customer service and is very helpful …literally so patient and heaven sent!!!
Great costumer service
Customer service was amazing and the sales person was really helpful. The Palmdale location is a great place to shop for furniture.
Ashley Store's products and friendly staff create a shopping experience that's both enjoyable and satisfying.
After careful consideration and looking throughout Furniture store in the AV, we came across a very helpful consultant at Ashley's Furniture! Bobby was very knowledgeable and with a great interior designing eye. His customer service was excellent and was super patient. Highly recommend him to anyone in search of new furniture.
Ri was very helpful to get our prices as low as possible.
Easy and fast process on our purchase of our sofa beds. Rita was very helpful in showing us what we were looking for.
I am amazed by how excellent Mukesh guided us from the beginning to the end! Great service and furniture.
Mukesh was very respectful and helpful with our furniture shopping!
Emma was lovely and sooo helpful!
Very pashelp helpsionate good with us help wit or purchase
Jeannie is very patient and provided us a great customer service. Thank you ! Will be back again!
Very good service , The workers are very friendly
Rita was so helpful! She made getting our furniture so easy, the store should be happy to have her here ◡̈ !
Came here multiple times to purchase a dining table and couch. Rita has been a great sales associate and is willing to help us with all our needs!
Trushari in the Palmdale store went out of her way finding a sectional. I was so frustrated from trying to find something everywhere. She was amazing
Purchased a new sofa and recliner from Jeannie. She was excellent! I needed a particular sofa and chair for my disabled wife, and she was able to provide wonderful options and prices, designs, and comfort. Walk me through the entire process including cost, the size. Also reviewed how they would handle things, including removing old furniture, and delivering and assembling the new furniture. This is the third and fourth items that I bought from this Ashley store. I’ve always had excellent excellent help. Strongly recommend shopping at the store!
I take back my original review it’s been horrid I did a full cash out over 40k to furnish my home and they were really nice to her the sale worked over On my way! for that but my whole order messed up and messed up pieces all the dates given have been all over and pushed back. Double charged on pieces and used furniture. Horrible business and service. Breached the contract of dates that were set and broken and missing and wrong furniture it’s a nightmare. I recommend to run the other way. Sure not new looking black and holes it’s sickening!!
Always a pleasure Ali helped me with the assistance of Myra. Thank you both so much for both your help I can’t wait to move into my new place now!
Ri was very helpful and courteous.
Ana Garcia was very kind and supported me with everything I needed, she gave me options that suited my tastes.
Awesome quick and easy would recommend 👌
Bobby was very understanding, respectful , and was quick to find a solution for us in finding furniture.
Bobby was really helpful, and attentive,, make my purchase easy and fast, will back to you Bobby thank you so much
Mukesh very best service. Liked mattresses and considering purchasing excellent experience
I was really disappointed in the quality.
I appreciate all the help that was offered & given from the beginning on our shopping trip. Everyone was very friendly & knowledgeable with all the questions & concerns we had. We worked with Jamal who was able to get us squared away for our new purchases!
Elena was very helpful. It was the best experience we’ve had. We’ll be back again.
Art and Olga gave me the best service we’re so helpful. EXCELENTE
Annie was nice and patient helped us out very well
We came to Ashley's to find a new dining table. It was our first time purchasing a table and we wanted to find the perfect fit (as we don't have much room to accommodate a big table). We were able to find the perfect one and a nice rug for our living space! Ana was helpful in answering our questions. We had a rather quick and smooth experience. I will definitely return here for future purchases!
Emma was amazing very informative and helpful. She wanted us to get the best quality furniture for the best price. She even watched our baby while we searched the store! 10 stars all the way!
Emma is so helpful!!
Very helpful staff, Jeannie was amazing thank you!
Sales Associate was knowledgeable and polite.
My experience today was absolutely outstanding! Ri did an exceptional job in assisting me in selecting the prefect bed that met ALL of my preferences within my personal criteria. She was very helpful and patient throughout the ideal duration of the process while displaying excellent customer service! Sleep is a very important aspect of life, and now I can comfortably optimize the quality of mine. Thank you again Ri! :)
Ramesh was amazing.
I’m happy with the customer service I received from Annie. She is so knowledgeable about their products and patient with me as I left and returned to complete my purchases. Praying for a smooth delivery also
Great costumer service. Rita and Olga were awesome and made my shopping experience so much fun. Thank you 😊 Olga and Rita
The staff were very patient and kind very helpful all around and I had a huuuuge house order. They were so polite the whole time very fair pricing and a team effort!!!
I decided to replace our furniture in new home and couldn’t have had a better experience with Ri in the Palmdale store. She went above and beyond my expectations with knowledge of the numerous products I purchased. As a a designer herself, I appreciated the time she took to understand my interests and provide insight. Thank you Ri for a great furniture buying experience. You are amazing!
Gigi is awesome and so precious Treated us so special!!
Jamal was an absolute pleasure to work with. Every member we came across was nothing short of exceptional
We were greeted immediately when we entered the store by Anna. She helped us by answering our questions and helping us pick out what we wanted. She was very personable, knowledgeable and helpful!
Emma was very helpful and got me in and out quick with what I wanted. No games. No haggling. Just good sales manners.
Great service!
Updated review. We left extremely disappointed today. We had two gift cards and planned to use them today to purchase a rug. We had gone a couple days ago, and we almost purchased it that day with the gift cards, but we decided to go back home to measure. I regret waiting. The manager overheard we were going to use the gift cards and walked away. And instead of coming to us, she sent someone over to tell us they were not accepting gift cards. No one knew "why" so she was called over. The result: insincere and disingenuous apologies from the manager
I bought a couch from here and since day one I've had problems with the couch been falling apart, rips and tears threads just coming undone, I called them periodically never got a hold of anyone and when I finally did it was a week past my warranty. And they said sorry can't help you. Don't recommend.
very nice, great customer service and Ali was super helpful!
Mr Isaac, was very patience and welcoming in assisting me and my mother while shopping here. HIGHLY recommend him to assist you with any needs.
Vernon Issac was excellent service friendly and very patient with me since I was in a wheelchair. I would recommend him to help anyone and will be back again. Thank you.
Ali was very helpful
Vernon Isaac was very helpful and he gave me a great deal on my bedroom set plus mattress for my guest room. Thank you!
Wonderful shopping experience. Emma was super knowledge and courteous, she made my furniture shopping experience easy.
Great customer service staff really friendly
Excellent service from Rie.
Awesome customer service and attention by Ri. She did a great job getting us exactly what we wanted without any issues. She also paid special attention to my mom who can't walk well, she helped navigate us around the store so we didn't have to do unnecessary walking. Really enjoyed the service. Thank you!
Had a great experience with Gigi and will work with her again. She was professional, patient, and friendly. Wish all sales people were as customer friendly as she was.
Came to buy an entertainment unit. I have to say I've been a customer here for 8 years and Ramesh is beyond the best service we have received from a salesman. Thank you for your outstanding customer service. See u real soon. You rock
Overall great experience. Mr. Vernon was great and very helpful. Worked very well with me and helped save me lots of money
Very friendly staff...Ri answered all of our questions even though I was a little rude at the beginning (I was starving) but she was always nice and calm.
Our visit to ashley's waa so nice. Ri, help us and answer all our questions. Thank you so much.
RI is great adviser , is very helpful, ask for her to help you
The delivery time is not good.
Great service by mukash
The salesman was wery nice and professional.
It was a great experience very fast and efficient.
Ali was helpful, very explanatory and communicated well. He's a nice person with good humor.
Employee in the store was happy to help and find what I needed. A day after I had a question about my order and couldn’t not get ahold of the store to ask a question. I wasted over an hour on the phone with customer service trying to call the store and they were unable. This place is never busy and people are always standing around. I had a simple question and they couldn’t even answer the phone. I cancelled this order and reordered online somewhere else for $200 cheaper for the same product.
Ashley furniture high key sucks for how much it costs. dresser drawers always coming off of hinges bed squeaks as well do not recommend period.
Lots of selections of furniture items and the staff was extremely knowledgeable, friendly and considerate of what we wanted.
My family and I had a WONDERFUL experience at this location and specifically, working with Ms. Rita. I was in the process of moving out of state, and she was so understanding, friendly, and helpful when it came to helping me find what I liked at great prices. In addition, the rest of the staff was friendly, and they did a great job of making me feel comfortable in this new town. I definitely recommend shopping at this location and working with the staff here!
Bobby was great! He made me feel very welcome, and he was very patient with me. Companies need more employees such as Bobby. Take care, my friend.
Excellent experience as a first time furniture buyer. Ri was very helpful and the manager Julie as well. They will definitely work with you.
Art was my helper and was satisfied with his service. Straight to the point. ART your the boss. Thanks fot getting me the beds I needed ASAP.
Vernon Isaac very good customer service
BEST PLACE IN PALMDALE
Sales person was very knowledgeable and awesome
Makeshift was Very professional and awesome
Ana, sales rep. was very friendly and very helpful and not pushy. She knew exactly what we were looking for… Very satisfied with the customer service and the purchase… Thank you, Ana!!! Elaine …
Rita was very caring and helpful with our purchase great customer service!!
I knew what I wanted. The salesman Martin Alvarez was very nice. He was not pushy or over bearing at all. He help me pick out the best mattress for me.
Elena is a terrific sales person. Super attentive to what we were looking for. She knew all the right things to show us, knows the product and the entire showroom. Very thorough
My husband and I are pleased and thankful to have found Ana. She is patient, charismatic, and knowledgeable. Check out Ashley’s Home Store and ask for Ana ⭐️⭐️⭐️⭐️⭐️
Okay, do not come to Ashley Homestore if you need furniture that will last you for 10+ or even 5+ years. The furniture is nice, but not made with any kind of real material. Fake wood holds the furniture together. But I brought my dining room table at Ashley's and I love it because it was cheap and looks nice. My husband and I just brought a new house and didn't have a lot of money for furniture. So we decided to buy cheap new furniture. The sales associates are very nice and work hard for their commission.
I paid all this money for furniture just to be treated like trash. 1st they delivered my furniture and just put it any type of way and pushed my couch against the wall to where we couldn’t walk to sit on the couch. I told the delivery guys if they could turn it around they acted like they didn’t understand and left. I call the store told them about it and then when I went in to show them the picture of how they placed my couch the manger Julie Reynosa looked at the pictures and said it’s nothing she can do about it. She’s no help and her and her employer Evelyn set there talking about us and are very unprofessional. I don’t recommend this place because I’ve ordered things from them before that I have over looked. But thought it would be ok to give them another try which became another mistake. I’ve order beds from them and when their delivery people mess up your thousands dollar furniture that’s brand new all they do it come in with markers and color it. They reuse to give me my money back be careful buying from them once they mess up they don’t take responsibility for their actions. Horrible customers service in all.
Got the hi I n foster and stern payment 72 months plan for ever!
I went in to look for a recliner for my husband. Gigi was very helpful but not pushy. The entire process took maybe 20 minutes. I will go back to her in the future!
Came to buy bed. We were charged extra things we did not want. When came to talk to them they made us wait over two hours just to cancel the order
The person that helped me was very good. I got the recliner that I had my eye on at a good price. I will go back if I need something else.
I have exceptional experienced with Rita at Ashley whenever I usually come for purchase. Thank you Rita for your warm welcome.
Mukesh was so friendly and helpful! Walked away feeling very satisfied with the products and the price!
Vernon was a big help in finding me exactly what I wanted.
Ali was a great sale rep. He made sure to listen to my needs as a first time furniture buyer. He made sure I got what I wanted at a great offer. Thank you
Jose from Ashley’s Furniture in Palmdale, CA was a great help! Very kind and professional.
Excellent service, we were very well attended by José Ruiz, who speaks Spanish and he treated us excellently. You should visit them, and we also got an excellent price.
Very friendly
The staff was extremely friendly! Mukesh took the time to show us all of the available options for our dining sets and was very accommodating for the specifications we wanted. He even helped save us some money when there was a price discrepancy between the published sign and the online price. Great place to look for furniture of any kind!
Jose was wonderful. He was very patient and showed me many chairs. When I finally decided the one I wanted, he was able to get me a significant discount. No hassles just good plan Customer Service!
Jose was great, found what I wanted very quickly
Elena attended us and was very kind to us, she was patient, she explained us well and we were happy with what we bought and with the price, thank you very much.
Very good customer service. Wonderful experience all the way around for Jose! He is very good with communication and helping and patient!
Bobby, Elena and the sales manager Olga were very helpful in assisting us with a purchase for 2 triple sofa sets.
Sales man José Ruiz Was excellent on every question and help
Excellent service, very attentive.
(Translated by Google) They treated us well and a good quality price (Original) Nos atendieron bien y un buen precio de calidad
Sales person was great, didn’t push let me look without hovering. Very pleasant purchase experience.
Jose was so helpful and full of kindness. Went the extra mile to help me get the couch delivered. Please promote or give him a deserving pay raise. Thank you.
(Translated by Google) Very good seller, excellent and a gentle (Original) Muy buen vendedor, excelente y a amable
Ri helped me through my purchase she was so amazing! Give me discounts.She is very patience!
Always a pleasure
Jose was a great salesman answered all my questions and did not feel rushed like most salesman make you feel.
Thank you GG!! She provided excellent customer service!
Very kind people, they helped us to get what we where looking for.
(Translated by Google) Very good attention from Ana who understood us in what we were looking for (Original) Muy buena atención por parte de Ana quien nos entendió en lo que buscábamos
She was fun and wonderful
Greeted by Art as soon as we walked in. That's why once we picked out our living room we went looking for him. And he was very helpful and helped us make our final decision. Thanks Art...
Great experience! Jose was amazing!! We came about a month ago got two couches and a bed that we loved came in a second time and got a second bed. He’s super helpful, attentive, and knowledgeable. Definitely coming back for more furniture pieces. Thank you Jose!!!
Experience shopping was wonderful. No high pressure sales. Rita Khajehtoorian was wonderful to work with. I couldn’t have asked for a more patient sales person to assist me. It took multiple trips for me to decide and she was always readily available to answer my questions. Thank you Rita. Update-Ashley does what is called a bait & switch. The furniture I paid for was not what I got. I made note of the material being sub-standard. Marks in the stain etc. Had a tech arrive two weeks later to only say it is not a manufacture defect so there is nothing they can do. He said if I wanted it replaced to call the 800 number. I have called them 3 times always to be told someone would call me back to resolve. They have never called me. I have spend $20000 with them over the past few year to furnish my home. I will never spend another penny with them and recommend you do not either.
I had the pleasure of meeting Art. He was very polite, professional, and so welcoming. He made me and my family feel at home and answered all our questions. He was patient with us while we were deciding on what to buy and the process was so easy. Art is the best sales Associate at Ashley’s Palmdale location. I recommend anyone looking to buy from that location to ask for Art. You won’t regret it. Great service!!!
I walked into the store. Was greeted by a middle aged women. She didn’t take my boyfriend and I serious at all. I need to buy a desk for our home office. Looking to spend around $1,000 on the desk . In the store we didn’t see any option we liked and my boyfriend kindly asked what other furniture stores were in the area if she knew any and she goes “ try Walmart “ and walked away . I found her attitude and demeanor very rude .
Great and quick service
Thank you I said for doing a very good job in getting me very helpful and everything I needed very well appreciated. Thank you so much
Friendly and knowledgeable assistance from Mukesh, no pressure at all.
Jose was great helped us with our purchase
They great customer service and I love the quality of the furniture
Jose 4/23/23 Great customer service he sure help with everything 👍🏼
As a first time buyer from Ashley’s furniture I was so pleased with the service I received. Mukesh went above and beyond helped answering all questions I had. He gave great recommendations to items I was looking for.
Samantha our sales agent was very patient and showed us all the options available for our purchase.
I purchased a bed, mattress and foundation 3 years ago. A month ago I noticed a saggy spot in the mattress. After inspection I found that the foundation caved in because it's made out of cardboard. I have spent the last month dealing with the most unpleasant, unprofessional uncustomer service. I have had to call many times, been given phone numbers to call that aren't working, and basically a giant fraudulent run around to avoid fulfilling their warranty. This includes the "service tech" who told me that under no circumstances will they replace my mattress that is damaged due to the foundation they sold. He then went on to tell me that basically I was lying about how long it had been that way. When I told him that both my husband and I have bad backs and that I need this replaced asap, he began arguing. My issue still is not resolved even though both my items meet the warranty. Now customer service says it's up to the local store to decide IF they will uphold my warranty. I had to show the service tech the warranty because again he was arguing with me in my home. DO NOT PURCHASE from this fraud of a company. Want more proof? Go look at the corporate office reviews, all the same as mine.
Great service
Customer service was great!
Great place to make right election, Mukesh was really helpful and patience with all our questions, and Olga the manager also give us a great support.
Very great service, ask for mukesh. Great seller Olga is the best manager, great customer attention.
Great experience making a purchase today. The gentleman Vernon took care of us and did an amazing job. Highly recommend him.
Awesome...
I recommend Ashley because the costumer attention that I get from Mina the seller It was excellent, she took the time to show me around and explain me all my concerns thanks to Mina I buy all my furnitures
Good quality furniture and home decor!
We paid $100 on top of the delivery fee to get the table assembled upon delivery by 4/5/23 but pieces were missing so they could not assemble the table. The deliverers explained their sincerest apologies and let us know that we would get a “VIP” treatment where they would actually check the box before they deliver it to us and we could get it re-delivered by saturday 4/8- we just needed to look out for their email. We did not recieve any of the promised communication until 4/7 and now the only delivery date available is 4/11. On top of the new delivery date being almost a week late - I’m confused on why a “VIP” service would consist of them checking the box before delivering it. Shouldn’t that be a standard practice?
Vernon Issac was extremely helpful and patient with us. Made our purchase very easy
This is our third time at Ashley’s Furniture and we’ve always been treated with respect and a timely manner. I want to specially thank Jose our Sales rep he went above and beyond to give us the best price and even out beat the online competitor that we were considering buying from. Thank you very much and we are just waiting for our new furniture to be delivered and assemble.
(Translated by Google) Great place. Good service from José I am very very pleased Thank you 🌷🌷 (Original) Gran lugar. Buen servicio de parte de José quedo muy muy complacida Grasias🌷🌷
From my initial call, inquiring about the product to the delivery two days later, the experience was pleasant, quite easy and very satisfying.
Ashley is replacing an item that was broken when delivered. They take care of their mistakes. I’m a happy customer.
Overall experience was 10/10. Approached by Vernon who was very helpful, patient, and knowledgeable! Thank you again! (:
Worst customer service once you’ve signed the contract and made your purchase!!! They don’t care about you… so be careful where you shop- stay away from Ashley’s. They do have the best care before you make the purchase. They will show you/ give you the world of care and once you leave- that’s it. Zero service! They will give you the run-around… blame different people. I purchase a bed set (9k) and paid for their stupid deliver service. They were supposed take my old mattress and box back. They promise me that they will pick it up. Delivery team told me they will come the next day to pick it up…wow- it has been 5 months. They don’t even want to talk to me anymore. They tell me to call the waste management… pretty ridiculous! You hear me leadership team of Ashley’s??? These are your people your direction!!! I will flood the social media- thank you.
(Translated by Google) We are satisfied with the purchase we made with José, Ashley's seller, very kind and he helped us with a Reasonable discount, thanks for his kindness and service. (Original) Estamos satisfechos con la compra que hicimos con José el vendor de Ashley muy amable y nos ayudo con un descuento Rasonable gracias por su amavilidad y servicio.
G.G. Was wonderful in helping us pick our dining table and chairs. Thanks!
I would like to say that Ree and her boss was some very, very nice sale associates. I enjoyed them very good work.
I walked in and Anna welcome me, and told me if I need any help, to let her know, and from there she was very helpful. I found what I needed, also she wasn't very pushes like some sales person.
Sales person was knowledgeable and helpful. Unfortunately the delivery charge was never mentioned only the fact that they would take my old mattress for "free". My bad for not asking about a delivery fee. It is a hefty delivery fee so really there is a charge for removal of the old mattress.
I purchased a table set in June of 2022 the table was damaged looked used so they said they would replace it. The second time they replaced it i had the same problem damages. The third time it was replaced the delivery guys dragged it across the ground damaging it . I waited days for repairs and now the cushions on the chairs are wearing and i was trying to get a replacement table but i was told since i waited to long it might be a no go . I explained to them i been sick and couldn't be around any one and i called them and told them that i was sick and the customer service representative told me i had no time frame for a return because the table was still within the warranty window . I spent 2000 dollar's for nothing and i truly regret it . I was also offered a 50 dollar gift card for the inconvenience for the problems in the beginning but never got it because the sale's rep sold me a dream i will be contacting my Bank if i don't get the correct customer service as needed and or go to court because 2000 dollars is alot for used or damaged furniture and the insurance on it sucks because a marker is used to fill in damage i need someone to please reply before i go file Court paper for being sold a dream this is fair.
Good quality good prices and Jose Ruiz helped us with our selection of couches and beds that we purchased. Answered all of our questions and got us taken care of.
ALL I GOT TO SAY SHOP AT ASHLEY FURNITURE EXCELLENT CUSTOMER SERVICE WALTER BY FAR THE BEST GUY WE COULD HAD FOUND TO HELP US HE JUST MADE IT SO EASY N FUN AT SAME TIME GREAT POSITIVE ATTITUDE N VERY PROFECIONAL.. ALSO STHEPHANIE WAS VERY HELPFULL N SUPER POSITIVE VIBES THEYLL WORK WITH YOU AT ASHLEY..
(Translated by Google) Good attention The bad thing was that I asked for a TV cabinet that was in the store. José asked if that was the price of the furniture. I answer yes and then buy it. And the one that came home was completely different, they didn't want to make any changes. Because what has been received is packaged as we know it is until it opens and the manager in charge was still rude to sell, they are good, but when there are mistakes they are rude, I would never have paid what I paid for what they swallowed, those pieces of furniture are common for paying a high price I do not recommend this furniture store like my friends. That they bought furniture and Insurance and when the furniture arrived. They reported and they didn't help them at all. (Original) Buena atención Lo malo fue que pregunté por un mueble para tv que estaba en la tienda. a José que si ese era el precio del mueble. Contesto que si y pues lo compre. Y el que llegó a casa fue completamente diferente no quisieron aser cambios que. Porque lo avía recibido vienen empacados como sabemos que biene asta que se abre able y la manager encargada todavía se portó grosera para vender son buenos pero cuando hay errores se portan groseros yo nunca uviera pagado lo que pague por lo que tragaron esos muebles son corrientes para pagar un alto precio yo no recomiendo esta mueblería al igual que mis amigas. Que compraron muebles y Aseguranza y cuando les llegaron los muebles. Reportaron y no les ayudaron para nada.
Jose Ruiz is great! Come ask for him
Mukesh is a very helpful and knowledgeable person. He made a very good impression and made our shopping experience beyond amazing, I really recommend you stop by and ask for Mukesh, I know I will next time we come back!
Quick and Efficient for my first time shopping there!
They need to be a little more upfront with their return and shipping policies. After looking to purchase an area rug ($350), they told me that if I didn’t pay for their “in home delivery”, which is an additional $70, that I couldn’t return it. Awful. Start with that so we don’t need to go through the whole ordeal of purchasing without the nuances.
Great experience at the Palmdale store. Thank you Mina.
Excellent experience. Polite and very helpful without being pushy. I like shopping here.
Ana was our sales associate that assisted us today, we purchased a new dining table and she was great at showing us around and constantly checking on us and answering any and all questions we had. We were going in just to do some window shopping and we left with a purchase of a new dining table! Super friendly and attentive. Overall had a great experience at this store all the associates were kind and friendly. We’ll be coming back for future purchases and definitely asking for Ana again!
Amazing, all of the workers were courteous e & explained all of our options. Special thanks to Martin at the Palmdale, CA location
Friendly and helpful Staff. Vernon helped me pick out the prefect furniture for my apt layout. Went above and beyond definitely recommended this store
If I could I wouldn't even give them a 1 star review, NEVER again purchasing from Ashleys, I was supposed to get my furniture delivered March 2nd , they showed up to my front door and address didn't match and they refused to deliver my furniture I was on the phone with them for hours , they promised to update and delivered my furniture by March 7th , I received confirmation and here I am on the phone with them once again because my account had a "Financial Hold" and they failed to communicate that with me and still they did not deliver my furniture , now I have to sit around for another 4 days to get it delivered come that day what will be the next excuse? They are so inconsiderate , I've missed 2 work days and wasted 2 full days to sit around and wait for them , and I come to find out because I have to call for updates? I asked to speak to a supervisor and there anwsers have been "I can't do anything about it" I asked to speak to someone hire and all of a sudden offices are Closed.I am pregnant and should not be dealing with there mistakes when I've done everything correct on my end. The WORST SERVICE EVER!!!!!!!
Bob and Destiny, so very nice!
Rita was amazing! She helped us stay in budget while getting all the items we needed.
That sounds lady was very nice and very helpful
My sales woman was very good. She showed me exactly what I was asking for, unfortunately the mattress was not in the store. When we found a mattress that was in the store it was quite a bit more but by the time it was all said and done, it wasn't the worst deal. Happy with my new mattress!
Had an excellent experience, Nina was an excellent sales person gave me amazing options and choices and took into consideration everything I wanted. And Stephanie helped me save and gave me other alternatives, highly recommended and would be returning.
The salesperson was wonderful. He wasn't pushy and let us take our time.
My experience while shopping with Ashley’s furniture was absolutely amazing! Everyone was very welcoming but I am personally writing this review due to Jamal’s top notch customer service. I was honestly just coming to browse but Jamal asked me questions that gave him an idea of my specific taste. He didn’t suffocate me and follow me around applying pressure, yet instead he stayed close enough and was attentive enough to notice when I had any question about a certain item. I needed to speak with my husband about a possible purchase but my phone was going dead. Jamal offered to pay for me to go have a cup of coffee while my phone charge. I felt that he was too kind. I ended up getting in contact with my husband and was able to FaceTime him to see the possible purchase. He loved it! I loved it and I truly appreciate Jamal’s customer service and advice. He went above and beyond, some thing you don’t see often these days. I will definitely recommend to my friend and family coming to the Ashley’s Furniture Store. Thanks again Jamal!
Saleasman was professional and did not hover over us which was appreciated based on past experiences. If we had a question he was nearby and promptly answered our questions.
Excellent representative, let her know what I needed and she did a great job helping me find the right set
(Translated by Google) Thank you José if you help very kind very good service (Original) Gracias José por si ayuda muy amable muy buen servicio
Rita helped us and she was the best! She was super informative, suggestive, and patient while shopping for a bedroom set for my undecive mother in law. Thank you so much
Ana was wonderful. She was patient in helping me find the right sofas for me and my family. Thank you Ana.
Gigi helped us out and she was extremely helpful the best one we have encountered. If you want the best deals go with Gigi! She helped us out so much on the prices
Jose was very helpful and did not complain when I changed my mind 5 or 6 times. 😉
My partner and I just purchased a new home and looking for furniture was a bit difficult but when we came into Ashley’s furniture Gigi attended us greatly , gave us many financial options and helped us choose the best option for us. Gigi was entirely generous the entire time .
Originally I had gave them 5 stars but after actually getting my furniture and having it for a few Months is all terrible, they gave me a damaged table then took weeks to replace, now the chairs are falling apart, the quality of the furniture is so bad, I tried getting a refund but they wouldn't let me, now I'm stuck with terrible overpriced furniture.
Love my dining room table and my living room chairs. Thank you Jose for your help!
My Experience At Ashley furniture home store was nothing short of perfect I want to thank Jamal & Olga For helping me out with my purchase.
Very good sales person
Jose Was quick and very attentive
Excellent service from Elena.
GiGi welcomed me as soon as I walked in and stayed with me to help me find the perfect couch and bedroom furniture for my kids. Being new to Palmdale this was a relief and she was able to give me some great discounts on everything I bought!
the variety was great. and the sales lady was helpful
Walked into Ashley furniture in Palmdale Ca and the service was awesome I was assisted Misty and she was great I found exactly what I was looking for and left a happy camper 👍🏼
Meena the sales person was helpful and very nice
My sales associate Rita is amazing . ❤️ Love her customer service. Thank you Rita see you soon.
Jeannie, was fabulous, made it easy pesy.
Jose was very helpful. Price matched web price. Attentive and patient. I would definitely buy here again.
Ana was fabulous, very happy with my service. Everything was great, would refer to my family and friends. Thank you Ana!
Elena and Manager Olga were very helpful and professional.Highly recommend. Thank you so much! I will be back for more !
Very friendly people. Ali was very nice & helpful.
Jeannie is excellent. She is so nice and very informative. Got exactly what I wanted thanks to her. If you want great service ask for Jeannie you will definetely leave happy.
Outstanding customer service does not hover around you when you are looking for new furniture. Very friendly and patient
I had bought a mattress for my mom as a Christmas gift and it didn’t feel right for her. We had to have 3 techs come out to take a look at it and none of them did their job right. The third one actually did some measuring but their measuring technique was dumb to me. They use a socket and a string to take measurements. It has a been over a month now and it still isn’t resolved. The quality of the furniture is good but the prices are too high and customer service really sucks. We are not happy with them at all. I would definitely go somewhere else for all of our furniture and mattress needs.
(Translated by Google) Excellent service from Jose (Original) Excelente servicio de jose
Very amazing service and attitude with Ana, super helpful and whole heartedly!! Loved her personality, thank you for your time Ana Garcia!
Horrible customer service Ashley in Palmdale is very unprofessional and will not answer any phone calls or emails regarding damaged furniture they delivered.Stay away from this store.
Helpful and friendly service from Gigi.
Felix the technician came to my home and successfully completed the repair of our cocktail table. He was very friendly, courteous, and professional.
Felix the tech came to look at one of my chairs great customer service.
The Tec was great Felex was his name. He was on time and took good care of my furniture. Felex did a great job 👍🏾
Mukesh was great! Very helpful!
Mukesh was very helpful and nice.
Sales lady Misty was great.
Mr. Jose provided excellent service and was very attentive to our needs to choose the right sofa for our home.
Allways buy for my house almost everythin like table coach beds cabinet and mattres But the last mattres i bought 3 weeks later i reported the mattres of three thousands and something dollars was no okay they sent somebody from the insurance and he say that is what you choose sorry can't help you so i guess that was my last time shopping at Ashley furnitures store
(Translated by Google) Very happy with the technician. Happy, he explained very well the problem I was having with my furniture, something that the seller never told me. Thank you very much, I have been a customer of the store for many years. (Original) Muy contenta con el técnico Feliz me explico muy bien el problema que estaba teniendo con mis muebles algo que el vendedor nunca me dijo muchas gracias he sido cliente de la tienda por muchos años.
Bobby was great! great customer service!
Jose Ruiz was knowledge and the store manager, Reynoso took personal interest to ensure we were happy customers.
Ali was very helpful making sure he showed us the items we were looking for. He was very knowledgeable of everything in the store. Once again thank you Ali.
Jose Ruiz took care if us really well when we purchased our 2 recliners...thank you Jose!
Olga. And Rita took great care of me I’m very appreciative of her
I went to Ashley’s furniture this Monday and had the best experience with GiGi!! She was amazing and made my purchase smooth! Very friendly and will be purchasing again soon. Once again Gigi is the best! I can’t wait for my dinning chairs.
Great customer service. Ali helped me a lot when I put her the furniture for my house He made sure to get all the items in timely manner. Now I refer all my family and friends to come and shop at Ashley’s and ask for Ali.
Great transaction! Meena was a fabulous sales associate! Super patient, helpful and knowledgeable. She has helped us before and we appreciate her kindness.
Delanie is a AWESOME sales rap/trusted advisor! My wife and I went into Ashley's Palmdale store, was greeted with a cheerful, warm and inviting smile and attitude from Ms. Delanie! As we browsed the store looking for a sectional, Delanie was very helpful and knowledgeable of ALL the sectionals we looked at. She answered all of our questions without hesitation, kept direct eye contact with us (which is a plus in itself). I must say Ms. Delanie was a pleasure to work with!
Gigi was so funny, helpful, and enjoyable. Great experience!
Gigi Excellent Customers Service I highly Recomend this Store
Rita’s customer service was absolutely amazing and helpful.She was incredibly kind and gave great advice and opinions. If I were to need furniture again I’d go here.
Mukesh excellent salesman and very knowledgeable of the furniture pieces I couldn't be more satisfied . Thank you.
Overall a good experience. I would advise the person who assisted us to always try and have an attitude of service towards your customers.
We had a really great experience with Annie K. at the Palmdale store. She listened to what we wanted and offered suggestions and helped us navigate the giant inventory. She seemed really committed to getting our family the perfect sectional for us. I’d absolutely go back to this store, and especially back to Annie.
I was taken care of by Mukesh his knowledge in furniture was outstanding and came back 2nd time with my husband for my purchase which I am so happy with I had left him waiting for me cause of scheduled was messed up to see him and the weather. But he was patient with me and was very courteous. The Finance secretary blonde was also super nice. Thank you Mukesh Sarah Blancas
Jose was extremely patient and understanding of our needs. Would recommend to families and friends.
Thank you Jose
Juan and Ana . = 5 Stars
Everyone was awesome and very helpful. They let us take our time deciding on the purchase and were very kind and helpful.
Rita was very helpful. I gave her my requirements and cost and she helped me find a product that was not in the store. She also helped me consider similar options in the store. We found exactly the right style and cost.
Helpful
Very nice and professional Ana was great
It was a great experience our sales lady RI has been very helpful and understanding. Her manager Olga also provided us with excellent service. Thank you
Annie's service is excellent.
Buying locally is beneficial to the buyer and the seller, and I am so glad we have an Ashley Furniture store in Palmdale. Having numerous choices is crucial, and Ashley never lacks variety in style, trends, and prices. I have been a customer for decades, sporadically, certainly. The last two times, I have been professionally assisted by Ri, a highly knowledgeable associate. She goes the extra step/mile to accommodate the buyer’s needs and quickly senses your financial hesitation- jumps in and offers other satisfactory options. Yes, I can go and travel at other furniture stores, but the guarantee Ashley provides makes me feel at ease, and buying locally cuts on the stress as well. I recommend this store for high quality furniture, for excellent customer service/support, punctual delivery, and great discounts. Mrs. Mendez
Ri was GREAT!
Gigi was awesome, she helped us so much, we will for sure come back to see her.
Excellent customer services Are sale associate was Vernon did a great job thanks
Super happy with the sales person who helped me very helpful, but tried to get a price match from Ashley website and the manager just wouldn’t do it. Very helpful sales team but the manager just wouldn’t work with me total was around $2,400 and they just let me walk out
Nice experience on the Palmdale CA location Once I walked in the nice saleswomen Rita aproched me and nicely she were able to help me open my line of credit and walked me through the furniture i liked explaining to me all the purchase options very happy whit a happy shopping experience
My experience was great with Ri. She was very helpful and her knowledge was superior. I will definitely come back to buy the adjustable base.
(Translated by Google) all excellent (Original) Todo excelente
Excellent customer service from Emma. She answered all of our questions regarding our purchase of the reclining chair.
Rita was our sale associates She was very helpful, patient, and understanding with our needs. I greatly appreciate her going out and beyond for us to make a great choice
The deliver was wack missing furniture damage forniture and God knows when they're going to com to fixe the problem ef it's new way they had to come and fix problems they're didn't want to assemble mi daughter desk and they getting pay for it what Caen of service it's that
My wife and I went in looking for a 5-piece table set. Bobby was helpful but not pushy. He helped us find what we were looking for and kept it within our budget.
Annie was very nice & welcoming as soon as I entered the Ashley Store. She was very helpful in attending me with what I needed.
Martin Alvarez is awesome and helped me find the perfect couch at the perfect price
Great customer service.. Happy with my purchase 😀
Excellent Customer Service with sales associate Muhammed Ali. Great sale and protection plan.
Great help from Jose, quick in and out. Got all the help we needed.
Jose attended us very good service!
Mukesh is awesome
Rita is awesome
I love the management and customer service worker they are very nice and helpful .
Simply amazing staff, very helpful and knowledgeable especially when you’re a guy with no sense for design haha…. And the store manager was incredible you can tell she really cares about her customers. Awesome service !!!
Had a great shopping experience with sales rep Anna. Items came in a great condition.
Loved my experience!
Great customer service … great selection… ask for Annie K. She is very knowledgeable and has a lot of patience.
Best place to get QUALITY furniture. The sales staff will work with you to get you out the door with the furniture and mattresses that you need. I worked with the salesperson, Ana, and she made sure I was taken care of. She gave us space to shop, was VERY personable, and we were so happy to have purchased with her. Great deals too!
Excellent Experience .. Gigi helped us put everything for our home together and was extremely accommodating and professional.. great customer service ! Keep up the Good work ! Very Happy with the service.
I went to go pick up furniture for my new home last week. Ashley furniture had great customer service that were always there to help and weren’t invasive either. They had a great selection of furniture for different styles and overall was a great place to shop.
Vernon Isaac was a great sales associate and he took his time with me. Thank you vernon for your patience
Came in today to buy a mattress for my son. Mukesh greeted me at the door. I told him what I was there for and he showed me a few options. He was very knowledgeable about products and got me in and out quickly.
The customer service I received from Mr. Jamal Esaid was Great.
My visit with Ashley’s furniture was AMAZING. Olga the manager is an amazing person and very helpful. I love walking in a place where you get a warm welcome. Thanks to Mukesh, he helped us out and took care of us. They have such awesome professionalism and so kind at heart. Thank you two for todays help. Yecenia thank you for the final steps and getting our furniture finalized. 🖤
Adrian was so helpful and patient! Thanks for putting up with us.
Adrian was absolutely amazing and helpful, will definitely keep shopping at Ashley’s here in Palmdale.
Really quick and easy purchase. The lady who helped me knew exactly what I was looking for. She showed me a few pictures and I told her I wanted something more basic, she was able to find something right up my alley. Great experience. Will be back for sure.
BOBBY is a great professional person that I have dealt with for many years. He is not pushy, he listens and always excels in customer service. He even went as far as getting an issue with a previous purchase handled along with the help of the mgr that was awesome to see. It definitely pays to buy the warranties to insure ur product. Thanks again Bobby and Ashley personal for taking great care of me.
Adrian from Ashley’s Furniture did a great job on helping us purchase our outdoor set.
Delanie was perfect. Patient and kind. She turned a bad situation into one where I was extatic to spend 2x more than I wanted. In very happy getting the better product she recommended for my needs
Great service. Jeannie is always attentive and goes above and beyond.
Walter and Emma provided exceptional service in assisting my family acquire furniture for our home. They were extremely helpful, kind, and professional. I will be coming back to the store for any future needs and I recommend this location. Thank you Walter & Emma.
Overall good experience...helped as much as they could. Adrian did everything he could to help out a newly single father...
Walter was my sales person and was very knowledgeable and helpful not to mention professional and at the same time very nice and understanding to my budget. I am super excited to have a new home well furnished thanks to his help. I would definitely recommend to visit Ashley furniture for your home needs.
Came looking for a new bed ended up buying a new living room chair!
Thank you Mukesh for always been a good sales lead and for selling our therapeutic, and my kids bed always giving the best prices Prices if anybody comes as for his name, always have patience and loves to sale feels like home when I come to buy stuff
My sales Person Assistant Adrian was the best. Professional!!! I purchased leather power loveseat. Thanks again !!!!!
Loved the people and attention that they gave to my needs!
Misty was very friendly and helpful in helping me choose my Cal King Bed! Along, with my Grandchildrens twin beds. Thank you, So much, Misty for being an awesome Sales Lady!
Stay away from this place. Was late one monthly payment and they cancelled my promotion. Now I'm paying double of what I was supposed to paying. I don't know how they are able to get away with this.
The prices are cheaper if you buy online . Icame home and looked after my purchase their to possibly add to my order and found this out. Also i was charged 299.99 for delivery and online was 129.00 for the same thing.
Jamal was incredibly helpful and wonderful to work with. He helped me pick out all the furniture for my home and got me a great price! Thanks for your help and time today.
Emma is absolutely awesome! All come to Ashley and see Emma for all my furniture needs!
They were very helpful
We are very happy with their service and we have many good experiences with Rita who is very kind and friendly. She is very helpful with customers.
I needed to have repair work done on a purchase. They immediately set up an appointment.
Customer service sucks. CORPORATE DOESN'T EVEN ANSWER. The manager sabah is disrespectful, a liar and is not professional. She deserves no respect at all. We bought a dining table that was not in stock. According to system it was gonna come in about 2 weeks. 2 weeks pass and we only received the chairs no table. We call customer service and they say it will come in June. We had sold our table 1 week before the chairs came in. We asked if we could take the display table since we were not going to have a table in 4 months. We spoke to sabah and she told us we would get a warranty for the scratches and chipping of the table We were deciding and she was rolling here eyes and looking around us . She was so disrespectful. 1 week later the main maneger Ariel calls us say that sabah said that she never was going to give us warranty. And that we were lying. Instead of wearing designer clothes and shoes she should focus on the customer's. There is cameras so Ashley can always look back at that. She needs to be fired for the unprofessionalism and lack of honesty she has. Customer service is slow and unprofessional.Ashleys you lost a loyal customer save time and go to paradise furniture
Waiting almost 3 weeks to get our furniture and every time they deliver it to us it’s damages and customer service can careless to help us. Will never shop there again
Most of the things are in backwater and not much to select for this Store
U would think they were selling Timeshares, not furniture...
Overall a good experience. My complaints are few. The first one is I really do not like being heckled as soon as I walk in to look at furniture. Don't mean to be offensive here, but I felt like I was at used car dealer lot. Also, I can see that there was some tension amongst the sales associates. I felt like I was being looked at like as a $ sign. Jose, the associate who helped me, was really nice and very Patient with me. I enjoyed working with him. He didn't apply any pressure to me. The purchase was easy and the delivery and setup was a snap. I will definitely buy from Ashley's again. Just be warned when you walk in, you will be hounded. Pricing was a little confusing, make sure to turn around the price signs to make sure you are getting an accurate reading on pricing.
Was in need of a king mattress & a base for a great and reasonable price and let me tell you I found that here! I was helped by Vernon which I may add he was extremely patient and very helpful to me. Since at first I wasn’t sure what brand I wanted or what type of mattress was right for me. He showed me around and he respected my budget I had at the time. I ended up going with the Ashley’s brand Hybrid bed and it is awesome. Vernon thank you for helping me out you are the best! Will definitely be going back
The service that was provided to me was exceptional! Thank you to Misty and Olga for going above and beyond to help me!
She was rude the rest were super cool and laid back.
Annie was very helpful.
BUYER BEWARE MAKE SURE TO READ CONTRACT ON MATTRESSES EVERYTHING ELSE IS VERBALLY DISCLOSED ON 30-120 DAY RETURN BUT ON MATTRESS THEY DON'T DISCLOSE VERBALLY THAT YOU ONLY HAVE 72 HOURS ONLY 72 HRS TO COMPLAIN FOR A REFUND OR EXCHANGE THIS PLACE IS SHADY MANAGERS DONT BACK YOU UP THEY WON'T WORK WITH YOU THEY JUST WANNA KEEP THE MONEY ASAP BEFORE U CAN EVEN DECIDE IF ITS COMFORTABLE OR NOT BUY FROM ANYWHERE ELSE NOT ASHLEY PLEASE GO ELSEWHERE!!!!!!! THEY TOOK ADVANTAGE OF MY DAD BC HES OLDER AND TOOK HIM FOR A FOOL!!! DONT TRUST THEM
Terrible customer service, calling the store gets you nowhere. You will be placed on hold the moment the call is connected. I once left the phone running for 45 minutes without a single response. I was simply trying to get a replacement power adapter for my recliner. Which I spent over 2k for, terrible service all around. Save your money and time folks shop elsewhere.
Sebastian was very helpful and friendly. He knows exactly what he’s talking about and has all the information needed to lead you into the right direction. Very friendly and will definitely be sending all my friends and family to him. Thanks Sebastian!!
Twice the price of online! Very deceptive. Go To sit n sleep instead.
Beware: In the store the saleswomen said the mattress is $650. On the Ashley website it is listed as $249! I called back and the saleswoman see as is I had to “check in my phone”. What about people, like the elderly, who don’t have phones?
Rita was friendly and helpful. I browsed furniture at my pace, as she was nearby to answer all of my questions. I am excited to receive my new furniture. Thanks so much.
Annie was very helpful in our purchase. She took the time to make sure we were happy. She is what you look for in a salesperson when you are making a decision.
Whatever you do, do not buy a tempur pedic mattress. It loses its firmness in 2-3 years and both Ashley and Tempur Pedic will tell you to pound sand.
We were greeted when we first walked in with a friendly associate who put us in contact with Elena, who was gracious and friendly and made our transaction smooth and reassuring.
I ordered 5 different times from the Palmdale store. 3 of those times, the items arrived damaged. I was forced to sign for these items and then had to fight to get them repaired or exchanged or even refunded. Not worth it. I am currently in the store trying to get a table exchanged. I've been in here every week for the past 4 weeks. tech has no called no showed twice.
We ordered our furniture in 2021 and have been delayed 5-6 times. The worst experience I’ve ever had in my life with Ashley furniture, this company should truly be ashamed of there customer service.
Great furniture, great service..Delanie was awesome. Thank you
Poor customer service if you have any questions all phone calls go to a main line. You wait forever for delivery and you order is wrong. You got stuck with something you don’t want.
Just left the store. I'll keep it simple, I was greeted at the front by Juan. Which was awesome! Was told I would be contacted by an associate. I already knew I wanted a new mattress, bed and headboard. I just had to try out the purple mattress that I have window shopped for online for a few months. Here's where 1 star comes in. I work at a local retailer nearby and I would NEVER allow my associates/team to let a customer go unnoticed and ignored for the full hour I was in there. Your store was absolutely dead. You had 3 associates at the front door just standing there talking and sipping on Starbucks. Another one walking around with a tablet and talking to what I assume is his manager about overcoming obstacles on the sales floor. Let me do you and the manager a favor and give you some good sales advice. Say Hello to passing customers. Do not have a meeting in the middle of your sales floor. One whole hour, right after I got off work was wasted lying on your beds with nobody to approach me or even look at me. I was excited about the 60 months financing, I was excited about the manager deals and just wanted to get some pricing and see which bed would be the better option for me. I was ready to give your business my money. But now I will just have to order online from the manufacturers I suppose.
I ordered 2 nightstands in March of 2021. They had an ETA of June 2021. The delivery date got pushed out 4 times. When they told me it was pushing out to January 2022, that was a problem because I was moving across the country. I called the 800 number for Ashley, after a long wait they said I would have to cancel the order and place it again in CT since the stores are franchises. I didn’t want my price to change, since it was only going to go up. I went to the Palmdale store and spoke to Stephanie Rogers who was very helpful in changing my order to a direct shipment in CT. I called at the end January and they said the ETA was February. At the end of February, I had not received my furniture so I emailed Stephanie Rogers. Again, she was super helpful, she even gave me a partial refund which was much appreciated. My furniture finally arrived in April but both pieces were damaged. I immediately took pictures and sent them to Stephanie. She already has replacements on the way. I have ordered a lot of furniture from Ashley and this was my only bad experience but Stephanie Rogers was amazing throughout it all. Do not call Ashley’s 800 number, none of them are ever helpful and it takes forever to get through to a human. Keep the card of your sales rep or the store supervisor and hope you have someone as helpful as Stephanie in case of any issues with an order. Stephanie is the only reason this got 4 stars (she was 5 stars), without her this order would have been a 1 star experience.
Terrible, server was nice but they were out of so many things we almost left
We we're looking for new furniture and stuff.
I have been on hold 4 different times for over 45 minutes waiting to speak to customer service no one picks up the phone I’ve left messages nobody calls me back $3600 on a sectional leather Couch and I can’t even get one person to return my calls worst customer service ever I would never recommend this store to anybody
Zero stars, it broke 2 weeks after it was delivered. It took 3 months for Ashley to deliver my bed then it broke 2 weeks later. Ashley sent out a service person who started all he could do was to glue it back together, which was not helpful being the frame broke. Then he stated as a courtesy he could order me a new side panel, but that Ashley would not install and that need to install myself or they would charge me to install. Also they did not know when I would receive the new frame but that I should put cinder block to hold the bed up. I paid I. Full for the bed upfront and it took them 3 months to deliver, just for it to break and they refuse to fix it. I am very disappointed and will not purchasing from Ashley in the future I’m stuck with a broken bed and out of money. Ashley’s did nothing to right this wrong!
I was helped by an amazing young salesman and selected the products that best fit my needs with a great deal only to walk away from completing my purchase that I so desperately need only because of how condescending and rude the manager was. I can only imagine how many sales this woman costs this store and the sales team.
Great furniture and very outgoing and friendly staff. Darla was awesome to work with and got my sister's style in no time and was awesome person.
Worst ever bought 2000$ bed ultra firm. Treyed bed in the store . It was great . But the bed they gave me . sinks in it is killing my back. I told yhem i was having sergry . Needed firm bed. Now they wont even give me the right one. Now they are rude dint buy from them they will still your money care
When you first walk in, All the Sales reps are waiting for you like a Hawk. I Purchased a Complete set of furniture with Ashley and paid in Full, I was told my furniture would be available in a month, okay the month goes by and the date changed, they added another month, okay I'm patient, then I call and ask about my furniture, well apparently they changed the date again to wait another month. So they changed it on me 3 times, I'm patient and I understand there was a delay because of the freight industry, what ever so they offer me to go in and choose something else, okay I go trough almost everything they had in store that I somewhat liked and to my surprise nothing was in stock and I would wait months if I changed my order. I Ended up Cancelling my order, the Lady in Customer service tells me she will take care of my refund and it would be a couple of weeks, Okay whatever I just wanted to be done with them at this point. So 2 weeks go by and I call to check on the status of my refund, just to find out the Lady never lifted a finger to try to get me my refund. The Next person that Helped me over the phone was nice and took care of my issue Right away. I Got a refund a few days Later, So in my Experience with Ashley's Furniture, Yes The Sales Rep was very nice and helpful, However they Should Not Allow them to Sell you items That are not in Stock. It Took me about 3 1/2 Months of Waiting, Just A Complete Waste of Time.
Thank you to Meena, Sabah and Melisa!
There is only one employee i would ever work with in this store and her name is Rita! if your going to shop here ask for Rita she will try to get you the best deal! Shes super sweet, easy to talk too, very straight forward, has amazing customer service and takes the time to look around and find you exactly what your looking for. Honestly she is the only reason why i come back to Ashleys. Its always a pleasant experience with her. I have purchased so many items with Rita, and i will continue on purchasing at Ashleys as long as she is working there. Rita should be used as an example of how a sales associate should treat their customers. THANK YOU SO MUCH RITA FOR YOUR EXCELLENT SERVICE! WE WILL BE BACK BECAUSE OF YOU!
Very compatible prices overall
Our sales team worked hard for us. We are thus far satisfied with our purchases, and can't wait to receive our furniture. One little thing, why where we charged separately for the dining room table top and pedestals? The two cannot be separate, how so? One will not work without the other. Oh well... Mrs L. Campbell
Beware if the furniture you are buying is not in stock expect to wait a few months. If I could give Ashleys furniture 0 stars I would. This review isn’t for the store itself but for Ashley’s furniture as a whole. First of all Ashley’s furniture has the worst phone customer service I have ever experienced I received a voicemail a few days before my couches were supposed to be delivered just to get told they would be pushing my delivery date for another month. When I talked to the customer service rep they said they couldn’t find my order even though the customer service rep I was talking to was the one that left me the voicemail. The customer service rep said they would call me back once they figured out why they couldn’t find my order but I never got a call back. The worst customer service I experienced was in my most recent call with Ashley’s furniture. I received another voicemail saying my couches got pushed for another month. I get that the delivery dates are estimates but if you have to push the delivery date every month by a month its not an estimate its not even a guess at this point. The delivery date is just a random day to get you to get you to buy furniture by making you think you will get it sooner than you actually will. Anyway I called back to cancel my order. I wasn’t going to wait too see if my order would actually get delivered or if they would make me wait half a year to deliver my furniture. Let me start of by saying the customer service person I ended up getting sounded like they had just woken up and seemed like they were very bothered that I called. I would maybe understand if I had given them attitude or have been rude but I was calm and collected. I just wanted to cancel my order and be done with dealing with Ashley’s furniture. The customer service rep started cancelling my order and told me to hold on because they needed to contact someone to cancel the order but while I was waiting the call ended and I ended up on the phone survey you get at the end of a phone call. The customer service rep hung up on me without confirming my order was cancelled or without offering any additional help. The customer sales people inside the Ashley’s Furniture stores are friendly but Ashley’s Furniture is a joke as whole. I ended up driving a little farther to Living Spaces to buy my couches. Getting my couches within a week and the better customer service was definitely worth the drive. Next time I need furniture I will most likely just drive a little farther and go to Bobs Discount furniture or Living Spaces
Don't buy anything from here unless you want to wait 6 months to get it..if at all
Had a terrible experience truck drivers told they were going to bring a piece of furniture that they forgot and never showed up took over 3 weeks to get had to file a case number ridiculous never use Ashley again
Great Customer service. No Pressure
This review is for 12/2021. What can I say, I simply had a wonderful experience here. Anna Garcia was an excellent salesperson and an excellent person to work with. She was very patient and very knowledgeable. She took care of us from the very beginning as I walked in the door to the very end of our transaction. Im not guilty, to say that I absolutely appreciate the professionalism offered here at Ashley's furniture. Thank you very much for a wonderful experience and thank you very much for a great deal that we were able to get today. Keep up the great work. Definitely recommend anyone in the antelope valley to come by and check out the great quality furniture at an affordable great price. Thank you.
Bought some nice furniture There the girl that helped us was great
I was order furniture 11/08/2021 and the store manager was 10 times I ask her are you sure December 10 is arive she says hundred percent you get your order But never I’m not I believe even the manager because just need to sell the item but hundred percent I canceled it that’s was bad experience 😞😞😞
the employee.. he was so helpful Vernon Isaac he is an amazing man at the palmdale CA store and took his time didnt push us for nothing ans even helped us to get what it was more affordable to us
Great professional customer service from walking into the store, all the way to delivery! Highly recommend Ashley furniture store for anyone that wants a no pressure pleasant buying experience. My furniture consultant sales agent was Juan C., he did a phenomenal job listening to my needs and helped me get the right couch for my family, thanks! 😀
DO NOT SHOP HERE!! Do not stand behind their merchandise. Regret ever stepping into Ashley's furniture.
I wish I never stepped into Ashley's if only I could give no stars. They rush to sell and once you've paid they give you the runaround if you're not happy. They delivered cheap/ damaged sofas and beware they do not stand behind their products. I will do all I can to not give them another penny. I will be contacting the BBB and my lawyer.
They delivered me cheaply made / damaged sofas on 10/12. I called next day (10/13) and they will not accept return until I told them about 72hr policy they then said they would open a case, I have yet to be contacted by anyone now 10/23. I paid $3000 and still owe $6511. I should not have to pay for something that is damaged and that I don't want. I will never again go to Ashleys furniture home store. Complete waste of time and money, now filled with frustration and anxiety. I will be contacting the BBB. Update 10/24: sales Rep Ri suggested I come and speak to customer service in person. Stephanie was very helpful and said she should be calling us for pick up date tomorrow for return we will see. I hope all turns out well. For now feel a little relieved, will update.
Thank you Krista W. For the wonderful experience and for helping us buy the perfect furniture.
Awesome experience in store thanks to our sales person we received amazing discounts!
Ashley customer service failed again and again! There are seemingly dozens of sales people in the store, but once we paid, customer service has been absent. We're awaiting a delivery that was scheduled on day of purchase but was removed from the calendar with no notice and no attempt to reschedule. I found this out by spending an hour waiting for and talking to customer care on the phone. I rescheduled for another day and again, heard nothing. Another two hours on the phone and a second time delivery was cancelled with no notice. One in-store customer service staff attempted to squeeze us back into delivery, but the warehouse never responded! Presently i have no delivery svhefuled and have yet to hear from the company!
Love love love our experience!!! Thank you Samantha!!
Worst customer service ever! If I could give zero stars I would.Location on 39626 10th st west Palmdale, ca 93551. Yesenia is the laziest, rudest, most unprofessional person I’ve ever dealt with. I spent over $7grand at this place only to receive damaged, defective furniture. I ordered an adjustable platform for my mattress which they lost the remote to. When I went in the store to raise my concerns I was treated so poorly like I was in the wrong when they’re the ones who messed up my whole order. They have given zero help. I completely regret giving them my business. Save yourself a headache don’t shop at Ashley’s furniture!
I go in to Ashley Furniture, and my Was created by the front desk... she explains the sale.. and nobody else cared to stop and help.. 10 ppl standing around... I asked someone and he kept walking
Ashley's furniture store is a huge SCAM!!! BUY SOMEWHERE ELSE!!!! had a super unpleasant here! I bought a $200 tempurpedic pillow here slept on it one night. It was super uncomfortable it hurt my neck tried to exchange it for something else and the manager said it's non-returnable. We were not told this when we purchased the product and were rushed at checkout. They are worse then cars salesman. You can find there same furniture at discounted furniture stores.
BEFORE YOU BUY HERE!!! THE FURNITURE/ITEMS ARE NON RETURNABLE once it's delivered. The customer service here is horrible! Why do they even have customer service if they don't provide any service to custumers. Ashley's is a HUGE SCAM!!! DON'T BUY FURNITURE HERE!!! Overpriced cheap furniture just looks nice.
DO NOT PURCHASE FURNITURE HERE!!!!! They don't tell you that they will not take any returns. And if you don't like it in your home guess what they won't take it back. This place is a straight up scam. Do you like getting ripped off this is the right place to go.
Ri. the sales lady is so helpful when I negotiate with the delivery and other stuff just to meet my limits.
Stephanie at the Palmdale store is awesome! When the wrong box spring was delivered & made my bed too high up she promptly & effectively resolved my problem. Thank you!
I give Ashley a one star because it’s the lowest I can give them. I have been a customer for over 15 years and have never experienced anything like what I went through on 9/15/21. My bar stools were delivered and when my 6 year old daughter (who was excited about our new bar stools) sat on one of them to eat cereal she fell flat on her face because the leg broke off of the chair while she was sitting on it (she only weighs 57 pounds). I could not believe it I was in shock when I saw my daughters face all bloody. My husband and myself got her all cleaned up and got her medical attention and I ran to Ashley’s in Palmdale Ca to advise them of how upset I was and what had just happened and to my daughter. They showed concern and was very upset tht it happened. Moral of the story when they deliver and set up you furniture inspect it and make sure it was put together properly.
They don't tell you the truth that if there is anything wrong with your furniture or anything wrong you can't get your money back and NO ONE in the store will help you, you have to call them the main office but no one will answer your calls.
Ali went above and beyond to help me purchase my new couches. Really great customer service
Ali was very helpful. He answered all my questions and was very patient with me. He even helped me carry chairs across the store to compare with a different table! The Labor Day sale was a great deal and I can’t wait until my furniture arrives in my new home.
Emma is the best…
The in person customer service is iffy, you either get someone so aggressive with their sales pitch end up making me feel very uncomfortable or someone very relaxed and easy to talk to. When it comes to getting in contact with the store it is impossible. The store number redirects to a call center and I even had the call center call them and the still didn't answer their phone.
I went to Ashley furniture around 5:00 pm yesterday at Palmdale location and it was the worst experience ever, sales people ignored me as I was looking at living room sets. Most of them were talking to each other, there was a lady with curls on her long hair talking about her hair with the other colleagues and no one ask me if I needed help, not to mention that it was not a busy day, there were just a few customers. I'm a customer already have purchased over $4000 dollars at the Northridge location, but there was a huge difference between the workers from Northridge store, I will definitely will go back to the valley to make another purchase with my previous sales person.
If I could give this store a zero star I would. The worst customer service ever. I had to cancel my order because due to my measurements the couches weren't going to fit good and look good as the area was too small for them. When I went to the store the assured me that they were going to fit nicely based on my measurements, of course they just cared to make the sale. When I came home I looked them up online and realized that they were too big for my living room space. I called and had my order canceled, it has been 17 days and no refund has been made everytime I call is a long wait to speak with some one and everyone has a different story. Refund my money what is the hold up? Never in my life would I go a purchase at this store.
We purchased a $6k plus bedroom set to include $409.99 setup and delivery fee. We scheduled our delivery for 8/15, and scheduled the time when their scheduler called us on 8/14. The delivery time of 1:45 pm was confirmed 2x on 8/14. On 8/15, Sunday morning at 7am we received a text that our bedroom set is going to be delivered in 30 minutes, sure enough the truck parked on our driveway at 7:30 am. The $409.99 setup and delivery does not include moving our old bedroom set due to COVID, so my husband scrambled to move our old bedroom set out of our room (which we planned to do at 9am cause our delivery was supposed to be at 1:45 pm). Tried to call Ashley Store all day Sunday and all throughout Monday, no answer, I guess customer service doesn’t exist at the Palmdale store. My husband stopped by to explain how inconvenient we were because of the delivery messed up, the manager just said we will research what happened so it will not happen to others. You’re worried about your next sale???? You got our sale so you don’t even try to make it up? I hope people will read how incompetent your service is and go to other furniture store. We paid $409.99 to be inconvenienced, I hope I will never need another furniture while I’m in the AV. I will also notify your corporate office so they know how your store in Palmdale operates.
The experience was top notch. Olga went above and beyond to help us make the right decision on the purchase even staying after closing time to finalize our purchase.
Absolute liars! They promise delivery within a few weeks and conveniently reschedule for a few months after without an explanation. I hate when people take advantage of me, especially when we asked the sales rep if he is 100% sure the furniture will be delivered on time. What a bunch of buffoons, take your business elsewhere!
Ashley furniture is not the home furnishings i thought we purchased. There's scarp material holding the wood together. We paid good money for this furniture im very disappointed i would not recommend any family or friends to buy from Ashley furniture, because your not getting quality furniture for that reason I give them 1 star .who's manufacturing their furniture
Olga was very helpful, I told her what I was looking for and she showed me recommendations, and answered my questions.
Don't buy from Ashley! Spent more than 4k, bought dining table + mirror. Both things came defective and when we went to store to get it exchanged. They said we will have to send tech team and they will repair. Why would you spend so much and get repaired things.. If you want repaired things go to Offer up or Craigslist. Ashley's quality and customer service is bad. I feel like I wasted 4k in trash can. Again DO NOT BUY any from Ashley.
Staff was kind, but there didn't seem to be much of a selection.
Eddie Barocio made our purchase easy and he was friendly. I would recommend this sales associate to future customers.
Sorry don't remember the gentleman's name or the young lady that was in service that was helping me but both was very nice to me
The best furniture ...👌
Mina, your sales associate was fantastic. She was knowledgeable about the furniture we purchased, especially the bed. We were super impressed with her professionalism and attitude. Mina knows how to get what you want!!
When I was at Ashley Furniture to buy furniture my experience was pleasant. The associates didn’t hover over you while you looked around, which is my kind of shopping. They were polite and willing to go out of their way for you. The furniture that I bought was on back order and got it discounted for the inconvenience, which I thought was awesome. I asked about how long will the back order take and was told 8 weeks. This was back in April. The first time I called their customer service I was told June 9th. When didn't get a call to confirm the delivery I called again. I was told the warehouse only received the chairs to my dinning set. The table was arriving the following day. But the couch was still due to arrive. I asked what time frame I was looking at for delivery and was told July 14th. I requested if the dining set could be delivered first. It was noted but I never got a reply. July 14th I call customer service again to see when I will have my furniture delivered. They tried to schedule it on August 1st! I lost it and managed to get it scheduled to be delivered on July 18th. Since I was out of town my nephew helped me out and waited for the delivery men to arrive between 2:45pm - 6:45pm. My nephew had to leave when time expired. The delivery men arrived at 7:45pm I was over their lack of communication. Not even a courtesy call to let me know they were running behind. I told them take it back to the warehouse because I am canceling the order, which I did this morning. I will not buy from them again.
Thank you for taking a moment to read this review. To begin it's important to understand the circumstances motivating this review. I ordered a chair from this business. The chair was delivered on time however during installation, the installers informed me the chair is not serviceable for three reasons. The chair was not assembled properly, much of the structure was loose and not secured properly, finally the chair is in danger of tipping over backwards. The installers announced this chair must be returned owing to the poor workmanship and inherit hazards. I promptly contacted Ashley HomeStore locally and at the corporate level. I made it clear I am no longer interested in this product and wish to be refunded. Throughout this process, with no exceptions, every email sent from Ashley is a no reply email address. Ashley HomeStore both locally and at the corporate level will call from numbers there are no longer in service. I have an abundance of examples of nonfunctioning email addresses and phone numbers. Why is Ashley HomeStore hiding? I cannot recommend strongly enough this place of business, Ashley HomeStore should be avoided. Without exception this is the most dishonest unscrupulous group of carpetbaggers I have had the misfortune of doing business with. Better Business Bureau claim has been submitted. The behavior and blatant obvious lies from Ashley HomeStore cannot be ignored and must be litigated. Please give strong consideration to the many alternatives and avoid Ashley HomeStore for a positive shopping experience.
They have beautiful furniture and good customer service.
Horrible store. I bought a sofa in full, and was delivered a broken sofa. Called complained, they came looked and claim it just wasn’t pushed in all the way. Mind you they set up, and installed it, and so how does it just, come unlocked? They never fixed my sofa or made it right. I’m just stuck with a flawed sofa from the very beginning. I also was an idiot and got the sofa protection insurance because they claim they would clean spills including puke etc from children. A guest inevitably spilled an entire mug of coffee in my sofa and after going thru hoops to get my insurance fulfilled and my sofa cleaned, someone comes out to spot clean my sofa with a scrubber, half assed. 🤨😑 I will never shop thru Ashley again. Worse experience ever. Full of disappointment.
Great service and good deals!!!
Tyler at the palmdale store provided a comfortable shopping experience and answered all of my questions expertly. I definitely recommend asking for him.
This store had friendly sales associates which was nice to deal with but I was told my $2000 bed would be delivered the same weekend because it was in stock but then was thrown through hoops because they were apparently on back order after I purchased the bed and the restocking date changed 3 times. Very unreliable stock. Canceled my order and will be buying somewhere else
Wouldn't match online price. Wouldn't accept gift card they gave me. Wouldn't return bad mattress.
I got what I wanted at the price I wanted . I still don't have what I bought .
Ana was very helpful finding us what we were looking for.
Hany is a class act. Doesn’t pressure you, gives you space to make your own decisions and is empathetic to parents shopping while children are tagging along. Had a good sales experience while making our purchase.
Custom couch ordered, quoted 3 months to receive. At 3 months they say 5 more months. Canceled today.
Just got my new recliner its perfect and comfortable
Have a better manager and be honest about calling the customer to set up delivery time instead of saying to hell with what the customer needs. Sales last Ana promised they would call but no call I explained to her I needed the recliner on May 17 prior to me going into surgery but they decided on a delivery time not suitable for me. What good customer service.
Ordered a mattress, was promised the old one would be taken when the new one came and the people who dropped it off said they weren't taking the old one. If they say they take the old they should take the old.
First time shopping at Palmdale Ashley'sHome Store and found it to be a very pleasant experience. Salesperson Ali was extremely helpful, friendly, and knowledgeable of the furniture as he had some great suggestions in helping me put my living room together. Its a lovely store with a huge selection of furniture. I was so pleased that I was able to find a sectional and recliner. Highly recommend. Will definitely return . Also I was amazed the furniture I choose was in stock and will be delivered in 7 days. Very pleased.
Really bad costumer service they're want your money only
I was assisted by Walter and he was just wonderful!
Horrible customer service. We waited almost 3 months for a table that was promised to us within 2 weeks (by Easter). We called constantly to check in and would have to constantly go through the corporate office because our local store never answers. They told us we wouldn’t get our table until the middle of June because of the chairs. So I asked to split the order and ship what they had or I was ready to cancel and get a different kitchen table. Wouldn’t you know the chairs showed up with the table and bench! They had them in the warehouse... I should not have to threaten with cancelling my order to get what was promised to us by Easter.
Wonderful selection and great customer service
Lots of options n combos furniture store
I would first like to say all the sales people I have worked with are amazing, but the store customer service is horrible. It's impossible to ever get anyone to answer the phone. I don't think I've ever made contact with anyone from this store when trying to call in. Aside from that, I purchased almost 10k worth of furniture with the protection plan and its been over a month when I started the claim to have my table fix and no one can contact me. The way it's looking I'm not hopeful in having my table fixed with the warranty company that I was sold fixes "EVERYTHING" . I love the farm house table I purchased and it's so cheaply made I feel scared to even eat at it without it getting scratched; one of the legs already broke in half and it hasn't even been a year. Hopefully this review will help by getting this resolved. -Hannah
Had the worst experience at the Palmdale location today 5/2/2021. We had told the sales person (Ali) that we were just wanting to look. We have a whole house that we need to furnish and wanted to look at living room sets first. We didn’t even get to look at 2 sets (5-10 minutes total) before he started bothering us again. It’s hard enough w 2 children as we have no family here to watch them. We just wanted to shop in peace. Looks like Bob’s will be getting my cash.
This is the worst experience of my life with any company I’ve ever dealt with. They change the delivery date called at 7:30 in the morning and when you try to call them back you can’t reach anybody. I will probably be canceling my order and never order from this company again.
I am in love with the dinning but I pay for it and still haven’t delivery after two months already .
DON'T buy the warranty! They train their sales people to push this warranty on you. They promise you peace of mind and satisfaction for 5 years. The flyer they hand you advises that they'll repair your furniture multiple times within the five years and if they CAN'T fix it, they will replace it. Once you sign for your payment and sales they then had you all the fine print. They Fail to mention to you that if you buy an $800 dollar table but get in on sale for $300 dollars that now your table is valued at only $300 dollars. Then you get a small scratch on it so the company GBS comes and fixes it. Then 4 months later it happens again and they tell you they can't fix it because it costs over $160 dollars to send someone out and now you're exceeding the value of the table so they replace it one time and it voids your warranty. You can repurchase a brand new warranty all over again though. Ashley's sees no flaw in this system and refuse to help. The manager Neo in Palmdale advised we agreed to this in the sales contract. I advised that the salesman refused to do his job correctly and explain the true facts of the warranty. He refused to acknowledge that. Again advised I should have known this because I signed the sales contract. No one offers the fine print before you pay. Don't waste your money on a warranty. Sad that Ashley's does business this way. Hopefully this info can save someone before they waste money like we did.
Upon arriving within Ashley Home Store I was greeted by Rosalynn Zavala and she personally attended to all my needs. I also had my very energetic and mischievous children with me and yet she remained very professional about my insane children and reassured me it was ok. Her professionalism allowed me to stay, shop and purchase the items I needed. The place it self is beautiful with many options and simply put, you want to buy everything. Opulence, I want to own everything!
Ms olga was very helpful both of my purchases
This place will lure you in with deals and promises of a quick delivery. They'll lie and pretend that your delivery date is set in stone but then suddenly change it without notice. Afterwards you'll get an email saying you can receive the time earlier than expected- but even then that time will be rescheduled again. There will be no call or warning until after you've waited for a day or so. The staff will ignore you as you patiently wait in line, and not one person will greet you or ask why you're there. Their customer service is altogether very poor and unprofessional, would not recommend. Beware of the obviously fake reviews on here- they're repetitive and easier to spot as you go on, but Google is absolutely packed full of them.
JayJay was great! Patient and kind. Plus was able to get me a good deal!
We love shopping at the Ashley Home Store. The store is filled with all the latest styles and fabrics. The sales people are helpful and not pushy, and the prices are fair. We always shop at Ashley when we want to make our home more comfortable and stylish.
Delanie has excellent customer service. Great products and a price range I can afford.
Mukesh Gave us excellent service and addressed our concerns with professionalism and knowledge.
Absolutely the worst in delivery dates !! They will tell you it’s on its way and took them 1 month to deliver my mattress they deserve the award for the worst furniture store ever !!!!! Do not buy here save you time!! They cannot fulfill orders for the customers they have! Total nightmare customer service are clueless!
Amazing experience here at Ashley’s !! They always take good care of us 🙏🏼 will be a forever customer ! Darla is absolutely the best !! Everyone should go ask for her !!
The salesman Which prompt Courteous helpful and kind And answered all questions They worked with us Real nice place
I ordered a 5 drawer chest which was delivered damaged on March 8, 2021. I called customer service and reported the damaged chest the same day it was delivered. I was told that I would receive a new one and would receive a call back within 2 to 3 business days. 3 days pass so I call them back to follow up with my even exchange. I was told that I would get a call back within 2 to 3 business days for new delivery. 1 week passes and no call so I call again and this time I was given an option of a refund or a even exchange. I ask for the refund and was told again that I would receive a call back within 2 to 3 business days. Again 1 week passes (2 total weeks and 3 days at this point) but again I did not receive a call back. I call again and this time around I was told that the paperwork was not processed correctly and to expect a refund within the famous Ashley Furniture time limit of 2 to 3 days. Again, no call back and no refund. My energy for waiting and days are up. I am very upset at this point, no more Mr. nice guy (3 weeks and 3 days at this point) I am boiling but try my best to keep my composure and professionalism at a Mr. nice guy tone BUT these (very poor customer service reps) representatives tell me I will not receive a refund, only exchanges are offered. On the back of my receipt says different and it does say that I would receive a refund if not exchanged within 45 days. My new delivery date is April 20, 2021. I read the Better Business Bureau complaints and there are over 752 complaints within the last 12 months. I will never shop here again. I regret shopping here. If their stores go out of business, I see why and wouldn't feel bad. Sink your own ship Ashley Furniture Scammers. Sink and do not resurface. Please find my review in your best interest not to shop here.
Darla had sold my wife and myself a full size mechanical bed for my Mom previously and when she passed we needed a larger bed. We of course went back to see Darla at Ashley's and she convinced me with her vast knowledge of mattresses to purchase a bed that was not only extremely comfortable but had a sensor that will adjust the beds incline when I begin to snore. My wife could kiss her! Instead she kissed me! Thanks Darla! And thanks Ashley!
As of now I am only giving this place 1 start...And that's only because Delanie (salesperson) earned her keep. She was probably the only person who really helped me while I did business with Ashley's furniture. Just like a lot of people in the comments section they too moved out my delivery date numerous times. I placed my order in November and did not receive anything up until March. I too did not get any notifications saying my order was delayed and would not find out until I would finally call THEM to confirm, at which THEN they would inform me that my order was delayed. I was totally understanding and patient since they kept blaming COVID, but I could not handle when they moved my date once again because they picked apart my order so that they could fill other customers orders before mine. I had to threaten to cancel my order to assure they delivered everything 2 weeks after that incident. They still had the audacity to ask if they could deliver in 2 shipments, at which I told them NO because they had already ruined 4 weekends of mine which I set aside to be available to receive the furniture all of which ended up getting cancelled. The second issue I had was that when I purchased my furniture I qualified for some sort of rebate that would equate to 6 months of payments of which I never heard back from them on how to claim this rebate. So I tried calling customer service and I TOO LIKE A LOT OF THE PEOPLE IN THE COMMENTS kept being sent to corporate because no one at the Palmdale store would answer. So finally I showed up in store and then it was explained to me that the promotional code was never added to my order. So then the customer service rep. told me she would have to send this to a regional customer service rep to approve because it was being done retroactively, and that she would tag me on the email (I know she has my email because she asked me to confirm it). Still have not seen the email and surprise surprise...I can't get a hold of them through the phone. DO WHAT YOU SAY YOU'RE GONNA DO!!!! I feel like the company has invested greatly in having good Sales people, but the infrastructure which is the customer service & warehouse are HORRIBLE!!!!!
If I could give zero stars I would. My husband and I bought a full bedroom furniture set Presidents’ Day weekend from the salesmen Noe. He was very helpful and nice (at first) but we informed him that we need this furniture ASAP because we were moving out of the state of California within the next 3 weeks. He said no problem and promised us the world. He upsold the protection policy just in case our furniture was damaged upon arrival and we paid cash for everything. Was told, by Noe himself, that our furniture would be no later than 2 weeks delivered. Cut to the day of delivery - I get notified that our nightstands were on back order and may not be delivered until April (well after our move). That alone was very upsetting because Noe told us differently because he knew our circumstances. Not only that but we received a damaged footboard to our bed frame and Noe and Ashley’s furniture refuses to give us a new footboard even though we paid extra for the protection policy. I hope this review gets back to the manager because I am requesting a full refund from all the lies and run arounds Noe and Ashley’s Furniture is giving us. I will never give my business to this company again and I would recommend everyone else to do the same.
(Translated by Google) Always good offers and variety (Original) Siempre buenas ofertas y variedad
Darla's Zapeda was amazing I truly appreciate my experience today not only was she helpful and considerate of my needs she was very attentive to the things that I wanted to achieve she is a stellar saleswoman, And I truly appreciate her hospitality. when I first visited the Palmdale location I was greeted by sales person Vernon. I expressed that I was new to the area and I was purchasing a home I told him that I would be back to purchase the table I fell in love with however when I came in today he was not in for the day and Ms Darla took excellent care of me but she made sure that Vernon was not forgotten about Which was very admirable of her.. true definition of a team player thank you so much Ashley's Palmdale location I look forward to showcasing my beautiful new furniture.
(Translated by Google) Excellent attention by the seller who attended me Juan Correa. (Original) Excelente atención por el vendedor que me atendió Juan Correa.
Nice store
I love browsing.. I don't like the fact that everything had to be shipped..
I am super disappointed with this product after tech damage my table waiting for over a month now and still unable to use my table and tech came and did nothing and just left without saying anything they are giving me the run around and with your customer service I need all of the furniture picked up and I want my money back
(Translated by Google) Good quality and gargantuan for 5 years (Original) Buena Calida y gargantuan por 5 anos
I was going to buy all my furniture here after seeing such amazing prices ONLINE. But when I went into the store to see the furniture in person, I noticed the prices on furniture were over a thousand dollars more. For instance: I saw the Ballinasloe sectional online for $1,189. In store it was $2300. The Jeanette dining set was $2300 in store and $1572 online. A little weird that the sales team kept saying this is the “best sale of the year”, when really they’re robbing you. Just buy it online!! The store should ALWAYS honor online prices. You shouldn’t have to call them on it to price match. They just want to take advantage of you for commission and that’s not cool.
People were friendly but not too attentive. Prices were very high. We asked about a couch we saw online that was roughly half the price of similar items in the store. The sales associate seemed unfamiliar with it and said they didn't have it in that store.
Ana! Ana did a great job helping us purchase our first bran new bedroom set. Delivery is set for the end of the month. I will try to update with pics at that time.
On February 2, 2021 my husband and I visited the Palmdale CA showroom, specifically to purchase a power recliner. After selecting the chair I wanted, we spoke with the sales manager, who kindly reduced the delivery price, or so he said. In actuality, he reduced the price of the chair. That is not the cause of this review and low rating. I have a paper, filled out by the salesperson, stating: DELIVERY DAY & DATE. Hand written is the date of March 17th, 2021. My bad. I was told it would be FEBRUARY 17, 2021. I felt there was no need to confirm the date because this is a large company. I called today to follow up. Imagine my surprise when I was told this chair is on back order and would not be available until MAY 9. I paid CASH for this chair. I have been lied to, and told by a person in the delivery scheduling dept that she couldn't help me or explain WHY I hadn't been informed of this "bait & switch" of the delivery date or the back order of an additional 2 months. BUYER BEWARE. I will NEVER consider purchasing ANYTHING from this company again. These are shameful business practices. How do you live with yourselves? I WILL be calling the showroom, and if possible, the corporate offices.
Ashley has the worst customer service department at Palmdale store. Stephanie and Yesenia do not follow through with courtesy calls as they stated. I called the store over 50 times and would get routed to corporate customer service. They were not able to make contact Palmdale store either. This is frustrating and I am going to cancel my order and go else where to buy furniture. I could only post this review if I select star. I would not give them any stars.
“DO NOT SHOP HERE”!!!!! This place is the absolute worst! The sales rep ordered the wrong piece of furniture and would do nothing to get it fixed. Literally the manager lied to my face and said he would fix it. Weeks went by and nothing after multiple times calling and going into the store I had to file a case against them. Go somewhere else. Literally the worst shopping experience I’ve ever had and worst customer service ever!!
It's nice in there
Do not buy furniture from here if you’d like to have it in the same year. Ordered a couch on September 2020 for delivery on November 2020 and it’s been delayed 5 times so far, excuse given was it was backordered (it was not backordered when I bought it). It is now January 30th 2021 and the latest “delivery” date is now late February 2021. They don’t even notify you, you have to call and ask them each time it’s delayed to find out when the supposed new “delivery” date is.
Great furniture but there business practices suck.so they sold me 6k in furniture that they didnt have.said they were waiting on it to arrive on there end.from china? thought 7 weeks was long for delivery then they cancel that date for 3 weeks later.so im looking at 10 weeks from when I paid for order my order.pretty upset and definitely not satisfied with this store at all!
Worst place to buy furniture from. I purchased my sofa in November of last year. It is now mid January. I still have not received my order. The shipping date has been changed 7-8 times already. Now my expected shipping date is February. Talked to the manager. He said this would not happen again. Yet, another delay in shipping. Called the store several times yesterday. After an hour of constant calling, a sales associate answered and said the manager was busy and he would call me back. Two hours passed and no call. I called back and a different sales associate answered. Same result, the manager never called back. I have been calling the store all day today, no answer. So now I am forced to come into the store and demand a refund or an exachange for a sofa that is in stock. Terrible service!!!!!!
Actual trash. charging my girlfriend for a cancelled order and making us run in circles to save our credit.
Cheap furniture and pricey
I ordered a bed and mattress online in Dec. 2020. My date was set for Dec. 29, 2020 for my bed to be delivered, I received an email about a payment issue and called so that I could resolve the issue, I was first told that my order would be delivered on time and there was no issues with payment. Bed was not received on given date so I called them and was then told I bever set a delivery date and I know I did. So the date was changed to Jan. 13 and I called on the Jan. 12 to confirm delivery and was told that it would be delivered on the given date. Well today is Jan. 13 and I am now being told that there was an issue with payment
We purchased sofa, love seat, recliner all have auto recline, 2 end tables and lift top coffee table in 2015 with 4 year warranty. Was told the warrenty covered anything and everthing, even if grandkids poked a hole or ripped it with a shoe etc... After 1 1/2 years the new super durable microfiber leather looking material started to FLAKE OFF like small pieces of dry skin. For the first 6 months i got the run around on who the warrenty company was for my coverage because they had now changed to a new one. With alot of back and fourth they insisted the warrenty DID NOT COVER THE FLAKING MATERIAL. So after 3 1/2 4 years most of the material on the recliner has all flaked off, and alot on the seat of the sofa flaked off, i covered the love seat to help protect it from the flaking. It's just my husband and i with grandkids visiting more just this year moving back closer to us. The sofa and love seat & over size chair we purched from McMann's Furniture years ago went through our kids & all their friends many family holidays, birthays and still looked and felt great!! SO I GIVE ASHLEY A BIG FAT O, dishonest, inconpetent, and lack of quality in product.
Under remodling but still nice
BAD!BAD!BAD! They promise delivery dates they can't hold up too, when you go in to speak with someone since know one ever picks up the phone. The offer some type of compensation but still no furniture. Once delivered it wasn't set up correctly and after a month its malfunctioning. I didnt purchased the warranty but as well it shouldn't mess up in the first month. Still can get anyone to take responsibility.
Ana was very helpful and we got the recliners we wanted at a decent price. But... When I went to cancel my order the credit card machines weren't working...I waited for nearly an hour. Oh and when they tell you the protection plan is free, check the paperwork. It's a bait and switch. All they did was reduce the price of the furniture by $140 and charged me full price for the protection plan I didn't want that he told me was free...
Went in looking for a floor lamp, was greeted by sales person, and then they disappeared. Looked for another sales person,and their cell phone was more important. Finally found ours and again their cell phone was more important.
May have what they call “ reasonable “ prices, but they’re committing business fraud by advertising that furniture is in stock. I purchased 5,000 dollars worth of furniture in July, paid with a debit card, was given a delivery date, delayed due to Covid. Okay I can understand that. Delivery date came and went. I was given a new delivery date. Okay I was disappointed but I dealt with it. Day before delivery date, they cancelled and new delivery date a month and a half later. That came and went. Half the furniture was delivered in November. Assembled incorrectly with the manufacturers tags wedged in between the assembled corners of drawers. The rest of the order was set up for two months later. I received a delivery date. Called them to inquire what the time estimated delivery was and was told it would not be delivered until January 15 of next year. Thats right: 2021. I was done with it. I demanded a refund. I was told I have to wait for the refund. Now mind you I paid this up front, technically cash with a debit card. I have never bought furniture and have to wait 6 to 8 months or longer for delivery. And not be told I’d have to wait 6 to 8 months to have it delivered. They told me it was in stock and ready to be delivered. They lied. This is fraud. They sell you furniture that is not even manufactured, in stock or even in this country. That’s why it’s cheap. I found out it’s manufactured in Vietnam and shipped to this country. They don’t bother telling you that when you purchase it. That’s fraudulent and dishonest because they don’t tell you you have to wait for it to be shipped after they manufacture it in Vietnam. They probably use child labor in Vietnam too. I will never buy from these people again! Come next January they probably would’ve delayed my delivery again. I’m still trying to get my money back. Disreputable. Shoddy business ethic and horrible customer service.
Good service.
They have the worst customer service. Be prepared to have your items be delayed because of covid and you will have a ver hard time getting any straight answers. If you buy in store you can only speak to in store and they never answer the phone.
Horrible terrible customer service they never answer their phones their furniture was delivered to my home with termites They did not try to make it better did not apologise very snobby people working there
I have been waiting for 3 months to get my furniture I came in September, picked out a beautiful living room set. I was told I would get it in late September. Well needless to say that didn&'t happen. I was told I wouldn&'t get it till November and the furniture I ordered was in back log. So the manager at the time offered me something else at the same price and an additional $500 off my total owned. Oh by the way I had to come in to do the paperwork all over, which I had just had surgery a few days ago. Well in November I received a phone call from the new manager. She inform me that again my furniture would not be in till December 4 and for my inconvenience credit me $200. I thought it was nice that she called me, so I was ok with waiting till then. Well I received two calls, tell me that the finance company canceled my contract due to not receiving my furniture in the time it was done. ( something like that). Well I had to come in and redo my paperwork again. I come in two days before delivery was to be done. Customer service tells me &"you&'re not going to get your furniture till January 7. But she promises me, &"if you don&'t get on the 7th you will get it by next week, I know someone that works in the delivery department &". Oh and promise me she would text me that night to let me know. Well the next day, I called and I&'m told I would get my furniture January 7. 2021. After what I was told from customer service. So I went into Ashley on 10th st in Palmdale She tells me see sent a email to the delivery department and never got a answer, then she checks her email and tells me they answered her at 12pm, as she&'s telling me this at about 4pm. But wait. She tells me they could deliver the furniture on the 2nd of January. WOW. I told her you should just tell me I&'m getting g it in March. I ask to speak to the manager. Well I had to wait since there were about three people in front of me and two beside me. Also complaining about their purchases I spoke to the new manager who has promised to call me by this Tuesday what a answer (A lot was said to much to write) lolWell let&'s see if I get my call I pray there is a answer I will like A Very Unhappy Customer Joann DiazOrosco.
Long story short. Ordered a new couch, loveseat and bunk bed in August. After rescheduling my delivery dates 5 times, as well as telling me different stories of why they did it (something was always delayed or on back order), it is now December and I&'ve still received nothing. Two other people in the store had the same issue. Congratulations Ashley&'s! Your customer service is terrible and you just lost $4,000.
Update: 12/03/2020 So just so you know because they don't tell you this especially military families when you buy a protection plan and you move as military families do often your protection plan that you paid your hard earned money on becomes null and void unless you want to drive back to the original store you purchased it from if you should need a replacement. Even so I've been trying to get my replacement pickup date and time since September of this year. I've wasted many hours on hold just four someone to answer the phone to say my replacement has been approved and cancelled but they don't call you to tell you this you have to call to find this out in the first place. I've called and left sooooo many messages. Today I am still actively trying to just set up a pick up date and time with no such luck. Ashley's Furniture is not good quality to begin with and the whole process of filing a claim is terrible, their follow up is terrible, there's no way to contact/email corporate that I've been able to find, communication with their consumer is terrible, and they show no care for you after they get your money. If you should choose to purchase from here I would highly recommend proceeding with caution and just buy better furniture from somewhere else. I regret the day I let my husband track me into get furniture from this awful place! Attached is pictures of the cheap thin wood they use to make their sub par furniture. They are terrible at getting your stuff delivered. They don't even give you the courtesy of giving you a phone call to let you know you're not getting your stuff. This happened to us not once but twice.
We purchased beds in June and still have not been delivered 6 months later. Very disappointing
Chelsea was very professional and speedy service. Thank you Chelsea and Walter for your help.
Let me set the scene, I walk in and I'm greeted happily by the staff. Immediately my eyes catch a table my Grandmother and I start gawking over. Then the wonderful employee, Matt, walked up to us greeting us again and following up with a few questions. I told him I was looking for a dining room table and chairs set. He showed me around asking me questions to get a feel of my style and ultimately showed me what I wanted EXACTLY. I left empty-handed that night but left with my mind full of ideas and all the great deals they had. Matt reached out to me the next day and I went back and I purchased the table set. Now let's talk about that. I made the purchase and set up the delivery date. They came within 10 days AND set it up under an hour. So amazing. 10/10 I am fashoooooo going back. Thanks Matt! Youre awesome!
Thank you for the excellent service from Vernon Issac in the Palmdale Ashley&'s. When all was lost and I couldn&'t get my order to work with the premium delivery on the website he helped me out by taking my order over the phone on to the computer. Thank you Vernon.
Horrible customer Service. I paid for delivery and assembly. Delivered my furniture and did not assemble it left it in the middle of the floor. I have made 10 calls, spent 6 hours on the phone and am currently in the store going on 4 hours today with no results. 4 other people are here in the store with me right now unhappy with delivery and assembly. Hold time when you call is over 30 minutes. Agents promise to call you back but never do. Set up an appointment for them to come out today and called to verify then was told noone is coming today. Very ride people answering the phone. I told them my daughter keeps falling over the box of furniture in my kitchen and Alicia told me bv to not let her walk in the kitchen then
This store cannot handle a simple dresser order! But they sure took my money though! Still no dresser at my house so what do you call this besides stealing peoples money?? Terrible experience lazy greedy sakes people who wanted to up sell their stupid overpriced items and don&'t even get me started with their Custoner service bunch of unhappy idiots working there who transferred me all over the place then told me I have to wait another two weeks for my dresser when I waited a week already but the whole time they charged my bank for the dresser that I don&'t have yet! Calling my bank next and putting reviews everywhere buyer be aware they charged $149 fir set up and delivery that never actually happened!!!!BUYER BE AWARE! Don&'t shop from here if you don&'t wanna be robbed out of your money!
I went to buy a good amount of things and spent more than 2,800 dollars. They gave me an approximate date of 4 to six weeks of paid delivery. Two months passed, I called not once or twice but several times and I did not get a courtesy call back. Then one Saturday I received two messages from the seller&'s number telling me that my delivery was going to be done in two parts and to OK ... I thought, then I got a call (at last) saying thank you for changing the date but I was not going to be there until another week. call that I never made. total waiting and confuctions12weeks and then on the day of delivery no mask no (until I asked them to do it and not cover shoes. So not professional) . I will never buy from that store again.
Good Service from Bobby, he goes above and beyond to help you find what you need. Ask for him!
Overpriced for not that amazing of quality. Lots of old antique looking furniture. Whereas i tend to go for more modern. Selection is eh
Customer service. Was very good. Everyone was friendly and ready to help.
Purchased a recliner which was delivered in a month (due to Covid.) Chair is very difficult to use. Technicians say there is no problem with the chair and that rocker/recliner chairs are mainly purchased by nursing mothers who do not need to sit upright. Phone messages to customer service are not returned
Horrible customer service..they sell you furniture that they can't deliver for Months out, and they don't tell you that up front.
It was great now I have some furniture
Buyer Beware!! I was warned more then 4 times by several friends and co workers not to buy anything from Ashley&'s furniture. But yes, I was hard headed and did it anyway. I called customer service and was bounced around from phone line to phone and hung up on several times. The customer service horrible just like I was told un professional. I was told one thing but yet they do another with leaving you with no choice but accept what they say, While accepting no responsibility nor making it right. Everything friends and co workers warned me about..
BUYER BEWARE! BUYER BEWARE! The person I worked with was a delight to work with but buyer beware!!! They have nice quality furniture but in store they charge $149 for shipping. Online you have the option of not paying that if you can assemble yourself. Online $149 is if you want delivery and assembly. Free shipping if you just want it delivered and just assemble yourself. I also asked Ashley's furniture online and they had no concern, nor they cared to take away your $149. They responded with stores can make up their own rules. This is how chat went: *Sending as Carol G Why do you guys charge shipping in store but not online? *Ashley HomeStore You are now connected to Alissa The store is able to set their own prices and procedures. *Sending as Carol That is not right for the customer though. It is $150. *Ashley HomeStore Where there any other questions I can assist you with today? Besides it being a disgusting response this is a concern to me because people work hard for their money. Why if it is a low income parent and they are unaware of this? That is $149 they could have used on something else. I posted the screen shot. The store would not wave that fee either even though my item requires no assembly. I was told that is what they charge. Someone might say just order online but that is not the point. ASHLEY'S FURNITURE YOUR STANDARDS ARE DISGUSTING AND EVEN THOUGH YOU HAVE NICE FURNITURE I WILL BE TAKING MY BUSY ELSEWHERE. YOU DO NOT DESERVE IT!
I am very disappointed with Ashley store. I liked 2 pieces I bought but a fabric sofa I am very disappointed. As much as they charge I think the quality should be better. I had a rip after 6 months of purchase and within 2 months it was replaced. Then another cushion was ripping. The tech came out and said the part had to be ordered, when it came it was wrong piece then another the zipper was broken. I had tried for 6 weeks calling every day leaving a message and NO return call. I finally called and pushed a different button and someone answered and set up the tech appt even though it was 3 weeks before they could come. When the guy came today we find out they sent the wrong piece. He wanted me to just call the protection plan and they would replace the sofa. I called NOW the protection plan says the plan doesn&'t cover the material pulling apart I am so angry it was still under Ashley&'s warranty and they should take care of this problem. What a horrible experience. I am going to try to contact the manager, owner or sue this company. This is NOT right. I am so tired and frustrated with this situation.
Worst place to buy from!!! I bought my daughter a bedroom set back in August(8/30/2020 to be exact) & I've yet to receive her FULL order, mind you I had to wait over a month for the first part of her set. I understand we're in this covid situation which has slowed down many things but c'mon, this is not the first time it happens with Ashley. Back in 2015 I ordered a sofa set & also waited over a month, so don't feed me that covid storyline. I've made several attempts through the phone, they couldn't help, they advised me to go to the store where I purchased, I did, a person named Noel tried to help me, he said it appears that the dresser & nightstand was delivered on Sept 8th, which is a bunch of bs because I've yet to see that. He told me he'd investigate & call me within 48hrs, fine, I kept my cool, allowed 48hrs to transpire, the day came along, no word from Noel. I decided to reach out to him & check the status, he responded hours later saying he had been stuck in a training class & would get back to me as soon as he was done(that was on a Friday) no word from Noel whatsoever that day. The weekend came & went, I waited on Monday to hear a response, still nothing. I finally reached out again, the response I got was: [I did follow up with Stephanie, she and I were trying to figure out why and who canceled your order back in September she does have it now she is aware of what's going on and doing further research to get you an answer I will keep following up but if you do want give her a call at the office as well.] So, all in all I am tired of getting the run around, I don't have the time to be calling you guys nor to visit your store. I am very fed up at this moment that no one seems to care but solely making sure I make my payments on time. This is ridiculous!!! Do not buy from this store if you want to be treated this way!!! This is the last time I will be shopping at Ashley's, I would rather take my business elsewhere!!!
Worst place to buy from!!! I bought my daughter a bedroom set back in August(8/30/2020 to be exact) & I've yet to receive her FULL order, mind you I had to wait over a month for the first part of her set. I understand we're in this covid situation which has slowed down many things but c'mon, this is not the first time it happens with Ashley. Back in 2015 I ordered a sofa set & also waited over a month, so don't feed me that covid storyline. I've made several attempts through the phone, they couldn't help, they advised me to go to the store where I purchased, I did, a person named Noel tried to help me, he said it appears that the dresser & nightstand was delivered on Sept 8th, which is a bunch of bs because I've yet to see that. He told me he'd investigate & call me within 48hrs, fine, I kept my cool, allowed 48hrs to transpire, the day came along, no word from Noel. I decided to reach out to him & check the status, he responded hours later saying he had been stuck in a training class & would get back to me as soon as he was done(that was on a Friday) no word from Noel whatsoever that day. The weekend came & went, I waited on Monday to hear a response, still nothing. I finally reached out again, the response I got was: [I did follow up with Stephanie, she and I were trying to figure out why and who canceled your order back in September she does have it now she is aware of what's going on and doing further research to get you an answer I will keep following up but if you do want give her a call at the office as well.] So, all in all I am tired of getting the run around, I don't have the time to be calling you guys nor to visit your store. I am very fed up at this moment that no one seems to care but solely making sure I make my payments on time. This is ridiculous!!! Do not buy from this store if you want to be treated this way!!! This is the last time I will be shopping at Ashley's, I would rather take my business elsewhere!!!
Staff member at the Palmdale store was great. Ordered new couch, loveseat, ottoman and bunkbed for my son in August. Was told it would be delivered on September 26. I got rid of all my old furniture and my son's bed to make room for the new goods, only to get a call the day before delivery that it would not be until October 31st. A week from that delivery date, guess what? Another call saying the mattress could be delivered in November, but everything else, not until mid December. Great..a mattress but nothing else. Really?! Four months without living room furniture while my son sleeps on the floor?! Plus, everytime I call the store, I'm on hold for 40 minutes, then get hung up on. This happened three times in a row! This is not ok, is TERRIBLE SERVICE and stop blaming COVID on a poorly run business!
I understand with the pandemic that things cannot ship that easily and have no problem with waiting months for my product in regards to that. My issue is that they advertise the product I have ordered on their website as &"in stock and ready to ship&". Seeing as I have waited THREE months for my product, it is aggravating to see it advertised as ready to ship when I have no expected delivery date as my previous two have been cancelled. I reached out to customer service (phone call) and the representative assured that someone would get back to me within 48 hours. Two weeks went by and I decided to chat with them on their website since I got no call back. I again asked the status of my order and why the website was advertising it as in stock and ready to ship. The representative said I must keep my &"professionalism&" and then he gave me an updated delivery date but said that it&'s no guarantee. (I attached photos). But seeing as that doesn&'t answer my question regarding if it is actually in stock or if the website is wrong, and how I felt he was being unnecessarily rude, I was quite disappointed with the experience. Also to top it all off, my product is being sold/advertised for significantly less than what I bought it for even though I have not received it yet. I will be sourcing another distributor for my product and canceling my order. The customer service is terrible and the shipping is unpredictable at best.
I have been waiting for my couches for 2 months! They keep pushing the dates back I&'m just gonna cancel my order.
Purchased a recliner which was very comfortable in the store. When it was delivered we took it out of the box and assembled the back on. I tried it out, and when I recliner all the way back, there's a gap between the seat and back. The lower back of does not have enough padding so it caves in, so I end up sitting on the edge of the back of the seat cushion. I had back surgery, so this chair was medically necessary. This chair was nothing like the one I tested out at the store. We tried calling the store all day into the next day, and they never answered. My husband drive over to tell them we wanted to return the chair and get a refund, and they refused. They said they would send out a technician to look at the chair in 4 weeks. If they don't add more padding in the chair, then I'm screwed and the chair is unusable. I looked up the return policy for Ashley furniture, and it states you can get a refund within 72 hours for ANY reason, however it's up to each independent store. There was no mention of any return policy on our paperwork. This is unacceptable, and we will NEVER purchase anything from Ashley furniture again!
No customer service at all in the palmdale store, called several times, the pass you to another computer generated message, took my money, but no one to help me
Ridiculous service and they never answer the phone! It&'s has been 3 months and they keep giving excuses. They continually give excuses about delays or they are busy! They were quick to take my &"CASH&". Maybe buy New Years I will receive my order! Wtf
My wife and I purchased a great deal of furniture from this location in September. Upon delivery this week the crew said they did not have time to put together a TV stand unit. We paid for set up of all items. The unit is still in pieces in my house. I have to pay out of pocket for someone to put together. My wife and I went to the location because you can&'t get through on the phone. We spoke to Emad and Stephanie who assured me this would be rectified. After several emails and voicemails to them and text messages it has not been resolved. I filed A complaint with the BBB as well as their corporate office in Wisconsin. I also cancelled and waiting for a refund on a night stand that has not been delivered yet. We will never shop at Ashley again. Seems they have no problem taking money but they do not fulfill their end of the contract
UPDATE: October 8, 2020, my order from June 14th is still INCOMPLETE! I am now attempting to cancel for the FOURTH TIME! I could not be more disappointed with the service we received at Ashley Furniture in Palmdale yesterday, 6/14/20, so much so that I'm going to leave this right here.... We entered Ashley Furniture somewhere between 5:50-6:10 p.m., we were greeted by an associate named Olga. Olga gave us ample space and time to meander around the store, which was much appreciated! At approximately 6:35 we located Olga, and toured the store with her, showing her the items we wanted. Somewhere around 6:50 Olga entered our list of items into the system, however, she encountered a problem with one of the items; we didn't want to purchase a bundle, and only needed select items- somehow that threw a wrench in the system. As Olga was trying to problem solve, there was a sudden radio unit announcement made, "All day shift, get off the clock!" Not two minutes later, additional radio announcements were made one after the other, "All day shift GET OFF the clock!" and, "All day shift, YOU BETTER be off the clock!!" The announcements were so unsettling and menacing, I couldn't believe someone was actually barking orders, like that. My 12 year old even made a comment about, that person being rude! It was obvious that Olga was a day shifter, she became a bit frazzled, and proceeded to call over an individual named Kevin. Mr. Kevin, with very little tact and very little care that we, the potential buyers, were standing next to them, said to Olga, "Olga, go clock out NOW!" Olga snapped back, and said "Kevin, I need to at least tell you what they need, so you can help them!" Kevin responded, "If you don't clock out now, you're going to be in a lot more trouble than you already are! I'll get Elena to come help them, but you need to leave RIGHT NOW!" Kevin was the radio voice. So, now at this point I'm incredibly agitated and I turned to my husband and said, "I'd like to leave now, also!" My husband responds with, we're almost done, lets just wait. Suddenly a Ms. Elena shows up, switches up to her native language, says something stern to Olga, and Olga kindly said her good night to us, and politely walked away. At no point did Mr. Kevin, the manager, make an introduction of himself or Elena, and just like that, Kevin dissapeared. Oooookay, so moving forward we are now stuck with Elena, who gets on the phone and communicates in her language. Moving forward, it is now 7:45 when it was discovered that the order was erroneously entered under my husband's name. Elena proceeded to fix the order, so she thought. The second attempt, (now 8:10) somehow, also generated under my husband's name, (I'm the card holder). Now a third attempt is being made, and suddenly the Manager Kevin reappears, long enough to make two statements to Elena in front of us, "Olga gave them an additional unnecessary discount and now I know I need to retrain you and her!!" He was clearly upset. Meanwhile my husband kept telling me, we're getting a good deal! When all was said and done we walked out of the store at 8:30. While outside, my husband explained to me that Olga did indeed give us an additional discount, a 50% discount!🤦♀️ We've never been opportunistic and we've always gone back to pay for any overlooked item, but this time- No! That manager was the WORST manager. I'm conflicted about walking out with an additional 50% off, and I hope good things for Olga, but we will never revisit Ashley Furniture in Palmdale again!
Good
We bought a bed 7weeks ago payed a lot of money for we had wait for 4 weeks for our bed understanding we got the phone bed was there but no matras so we canceld for 3 weeks later geuss what still no matras yeah matras will arrive the 21st of October in the warehouse will see or we will get it the 24th of October but 7 weeks and no matras
im so disappointed i will never order from Ashley again. my order has been on back order for months. they call me the day off delivery and reschedule it for another month and when i called the main office the guy thought it was funny. im just getting my money back. ten thumbs down
Bought a coffee table from them. After a long Deliverly delay the table broke the first day. After months of trying to get ahold of customer service, they sent a associate out to see if the table could be repaired. The associate said the table had several cracks in it and could not be repaired. He said we could have it replaced and I was OK with that. After another two months they never replaced it never picked up the old table then I requested my full refund. It took another two months to corporate to get back with me to give me a refund. The customer service is awful. 6 months and we finally got a refund. Never again.
ben was a great help and very professional and personable at the same time will definitely ask for ben the next visit thank you
We have come here a couple of times. Customer service is always excellent!
I do enjoy shopping at Ashley’s however I have to say the way they price things is confusing. They have flyers everywhere about 45% off regular price when you use your Ashley’s card. Luckily I have one. So I purchased two accent tables. Then I get home and look at the website and see they were $50 less online (so I would have saved $100 on just that) and they have free shipping which would have saved me another $80. If you purchase in store, you HAVE TO have it delivered and pay that fee. I just think all of that is just misleading. Otherwise I would have had a great experience. Idk if I’ll be purchasing here again because of this though.
Talk to ReAnne , good sale this weekend
The sales representative Ben was great! Super professional & great customer service! Thank you Ben!!!
Good quality furniture at OK prices BUT -- Using their delivery service was a mistake. Firstly, their drivers are independent contractors, not with the store itself. I don't typically have a problem with that - but the delivery for Ashley Homestore advertises on being "safe" with all of the precautions their drivers take while delivering. They were NOT wearing masks, gloves or taking any if the supposed COVID precautions. Very unprofessional. ALSO The furniture I ordered was scheduled to all come on the same day for convivence/ease of delivery, but only half the order arrived. The delivery guys were at a loss and just said "call the store, we are just contractors"
My name is Tralyia Dillon. I’m leaving this review under my mom’s account. She also is very happy. I came on Sunday and Eddie was amazing from the moment he offered his help. He was patient and honest and super friendly. All the things a sales person needs to poses. I couldn’t make my mind up all the way and plus I needed my mom to come back with me since we were using her Ashley card. He was off Monday and Tuesday and would be back Wednesday. I told him I would wait and we scheduled a time. He was worth the wait! I decided on a new sofa and a coffee table. He worked quickly and got my mom and I in and out. Again, his honesty and energy are two of the reasons why I’m glad I waited. Thank you so much Eddie! You rock! We will be back soon for other pieces. If you are someone who goes off of reviews like me, trust me when I say Eddie is the BEST!!!! Tralyia and Ronda Dillon
I ordered a bed and took over month to get delivered. When it go delivered they didn't even brought the whole set. We called and told us we will have to wait for the full delivery until November. Also last year we order a bed and when it got delivered it was broken and took another month to get that bed. Don't buy nothing in this store save your time and money it's not worth it
The service and prices were great
I had to wait 2 weeks for a delivery that never arrived. I understand delays but this is unacceptable after delivery date and time is confirmed twice. Customer service is terrible the gal that I spoke to kept yawning. Now I have no idea how long it'll be til I get my order.
Nice table
My delivery was scheduled for a month after my purchase. This was fine until I never received any further information. I was placed on hold and could not get any answers when calling in and have wasted 3 hours of my day for them to tell me that the delivery is now scheduled for another 3 weeks away. I had heard so many great things about Ashley but their customer service is trash. I will not be shopping with them again. Hopefully, I receive the items I purchased during this lifetime!
I was greeted at the entrance and my sales person was very nice and helpful. Covid safe
Horrible customer service. The product they sell now is trash for what you pay.
I had a really awesome experience shopping at Ashley HomeStore in their Palmdale, CA location. They were running their Labor Day Sale at the time so I got some really good prices for the packages. Selection was good, and Annie K was an awesome help. ^_^
Very friendly and showed me what I was looking for from my Online Search. No hard selling and great service when we were ready to buy!
Our visit to Ashley this time was one of the best yet. Our consultant Julie was kind and helpful, but did not bug us, and the manager was great as well. Hopefully, the new protection plan is better than the old and we will be even happier!
First time at Ashely’s and we definitely had an great experience. Elena and the manager were very accommodating and helped us to the best of their abilities best customer service my husband and I experienced. Highly recommend buying your furniture here you won’t be disappointed.
Our sales representative was so friendly and knowledgeable we felt very comfortable. She went beyond and got us all the information we requested and we thoughly enjoyed our shopping experience.
Everyone was nice and not pushy at all.
service was tremendous good, but this is not the stores fold but we suppose to get our bed today normaly the contact us 2 days before I haven't received anything yet thats not good
Very nice place and people, love the merchandise displayed.
I went in here to buy a sofa sleeper and a mattress.. I got great low monthly payments with no interest for 5 years.. thank u Ashley furniture for making my purchase easy and quick!.
Annie Kasbarian was excellent and I will ask for her again.
Associate Ben was very patient in helping us select our furniture we saw on line. Very pleasant shopping experience
I had a great experience picking out a living room package. Ana made the process of financing and checking out super quick and painless. She was incredibly friendly and helpful. I will definitely be returning for my future furniture needs
Nice friendly
Every single salesperson we saw was either wearing their mask below their nose or as a chin strap. Newsflash, if it&'s not covering both your mouth and nose the mask isn&'t going to work!
Terrible. Have been tracking these people down for months about my refund that is owed to me and have been giving me the run around. They take your money and are not honest. Would never purchase furniture again from Ashley's.
Terrible. Have been tracking these people down for months about my refund that is owed to me and have been giving me the run around. They take your money and are not honest. Would never purchase furniture again from Ashley's.
I do not have a good experience with Ashley at the 800 number they could not find my number or my order. I find that hard to believe because they called me!!!! I was told that if I do not call back to confirm, my furnitures wont arrive I got upset because it took two months of waiting for my furnitures. I had to find a different number after trying for over an hour. I was able to find a different number and called. They have my phone number and my order and confirmed that my furnitures will arrive tomorrow I do not understand why the other person who called me couldnt find my order!!! Thank you Palmdale store for confirming I felt better. now it is Sept 4th. my order ottoman never arrived and I ordered it last April!! They told me it will arrive on Aug. 11th and to this day, I hve tried to get a hold of them They do not answer the phone at all. I called the headquarter and their ans mach says to call the store. How in the world would i call the store when they do not answer the phone? From April to now, no ottoman!!!! Why???
Don't believe any stories they tell you about customer service or when your purchase will be delivered. I ordered a 3 piece sectional on 7/15 and paid a pretty penny for it. They said due to Covid it would not be delivered until 8/27. I said okay, since a lot of things are delayed these days. They said they would confirm 2 days before delivery. No one called so I had to call and they told me it would not arrive until 9/3. Again they said they would confirm. I received robot calls on 8/31 and 9/1 confirming delivery on 9/3. I also got a call from a person that confirmed the delivery would be between 1:15 and 5:15 and I agreed to be present. I got another call on 9/2 stating I had to confirm that time again. I did. On 9/3 I received a call at mid day stating the time was moved to 3:30 to 7:30 pm; I confirmed I would still be here. Then......... nothing! No call, no delivery, nothing! and no one would answer the phone either regarding my delivery, saying offices were closed. Today, I called at 8 a.m. - I had to be transferred several times - they said the escalation dept would call me. A lady did call this morning to say they had to rescan the sectional into the warehouse when they didn't deliver it and now it would be several days before they can get it out to me. She said there was no reason for it not to be delivered yesterday and she understood why I was upset - finally she agreed to try to get it delivered tomorrow and she would call me back to let me know. Hours later I am still waiting for a call and no matter where I call, no one seems to be able to get that darn sectional on a truck tomorrow! Everyone wants to pass me off to someone else and no one has any authority to do anything!!! I will never purchase another piece of furniture from Ashley!
Kevin the manager is awesome!!!! Would recommend him again and again.
Not sure what to think of this experience. Our furniture won't be to our place for another month and a half. So not sure what to make of my total experience with Ashley furniture but what i can say that is definitely great about my experience with Ashley furniture. Is that they allowed me and my to take Advantage of there half off sale that month. So I give Ashley furniture 3 out of 5 .
Olga was low stress and let me have time to think. I knew what I thought I wanted. She explained the promotion and pointed me to a great deal for my den. Thank you, Olga. It was a great shopping experience
I'm satisfied with my experience
Ashley Furniture store I used to work for back in 2000 at their Colton facility in California. Today is September 26 2020. Back in December up 2018 I purchased a couch sleeper and loveseat. I purchased it at the Palmdale Ashley Furniture store in California. The staff there was my professional but if anything have lied and did not care at all for me as a customer the only thing that they saw and me was money to make a sale. They were unprofessional and slow. I have been waiting since December of 2019 to receive my items which is couch sleeper and loveseat without chairs broken legs and arms Plus broken chassis of the couch sleeper. They have already sent me eight deliveries trying to get this right. Till this day which is September 26th of 2020 they are still trying to get it right. The sad thing about this is not just that I have not gotten a fully functioning couch sleeper nor loveseat but the disrespectfulness have you been there corporate manufacturing facility in Colton California. They're also there receptionist/ supervisor manager have lied and been disrespectful ghetto with know care in the world about me their customer the one that helps them to stay employed. I've been waiting almost a year now to get multi-functioning working out sleeper and loveseat. 8 times they have tried to send me a functioning couch sleeper and loveseat and still have not got it right till this day. And from other reviews I clearly see that I am not the only victim of this now I'm professional disgraceful furniture company called Ashley Furniture store. I truly pray that on the 27th of this month that they get it right by sending me a fully functioning couch sleeper I love seat. And they asked me if I would please give them a review of the customer service delivery and professionalism. I truly believe that Ashley Furniture store has gotten too big for them to handle. And whoever reads this please look over all the reviews of Ashley Furniture store and you will see that this is a warning sign for you to not purchase any products of. You cannot get a refund at all because I have already tried it and it has been unsuccessful. Once again I tell you that they are unprofessional disrespectful careless money-hungry Corporation with no values morals. Their mission statement should be all we want from our customers is for the purchase are unprofessional disgraceful company that has no care for the customer after they leave the store purchasing are items with small print and contracts.
Bought a cabinet from this place. My husband was home to receive it. I get home the knobs on the cabinet at the store are totally different. these look like someonewashed them and they have streaks. The knobs in the store are nice and shiny that is the main reason why i wanted the cabinet because of the nice knobs. This is my first time buying from ashleys and my last. The technician had the customer service call me yesterday i asked if she could give me 5 minutes and call me back she said sure. Never heard from her again. SMH
Because of sales person Ben Daka at the Palmdale California store I would recommend Ashley furniture. Ben was professional, helpful and efficient.
Today is 8/20 we received the other half of the couch , and 5 pieces dining table set , 1 tall bar stool still waiting for the other bar stool. They delivered the wrong size (small) bar stool. The delivery person checked with office and they where supposed to contact us in 15 minutes since 11:00 A.M. STILL WAITING!!! I called got answer machine and explain. Now have to wait 24 / 48 hours for response ....
Vernon was awesome!!!
It says Ashley home store. But its really a show room. Cause they don't have what you want. Has to be delivered.
I love you
So I went in today to look at a piece for my bedroom.Martin greeted me at the door.He seemed friendly..I started to look around.I found what I wanted and asked where was Martin.Martin radioed the person I asked to help me as he was now busy.So the new guy sadly I dont remember his name,started to help me with the questions I had.We even proceeded to the computer to make the sale .I had gave him all my info and in the middle of that process and couple was waking by and he asked them was everything ok?When they had additional questions he asked me to hold on while he goes shows them what they wanted!Unbelievable..And made some kind of comment to them about he was just helping is coworker with my order. He walked away in the middle of finalizing my $2000 order.And I just walked out
Jeannie was very professional, and a pleasure to work with. I would highly recommend Jeannie and Ashley Furniture to help with your furniture needs.
Everyone was very helpful and friendly. All my questions and concerns were answered. Happy about the new bed purchase. Can’t wait for delivery.
Very nice customer service
They have a great selection, but their delivery time is a month out.
Mark N. in Palmdale was very helpful. His no rush, no pressure sales style, allowed me the time to browse the showroom without having someone standing over my shoulder, providing me the freedom to select the furniture I want without constant disruptions. I’m very pleased with my experience at Ashley and I will be back to see Mark again.
Quit trying to use covid excuses. My delivery has been changed twice. Have waited a month. Now they say they don&'t even have it yet. We have been lied to.Store blames it on delivery, delivery blames it on store, 1-800 blames it on customer service. Complete runaround. Probably shouldn&'t pay till you get the goods. Took the money fast now runaround try to get it returned.Terrible customer service.Going to use another furniture business now.
Sales people were helpful but delivery is awful!!! It’s been 2 months and we are still waiting on the delivery of our furniture set. They do not call or contact you to let you know items you ordered are on back order and when you try to get a hold of them (they rarely pick up, so good luck) they don’t apologize but instead say to wait another month... we waited a month and called back and they said to wait another month. We had a feeling this was going to keep dragging on so we had to go in store to complain. They modified our order and when they finally came to deliver, there were still pieces missing with no explanation. Ridiculous and very frustrating. We ordered June 11, still waiting til now.
My mom paid for in full over $2000 for a couch and love seat which we were told we would have on July 22nd. It didn&'t come. Today, August 5th, we were expecting again to receive our couch. It didn&'t come. Now the expected date is September 5th just for the love seat and September 17th for the couch. The person on the phone then told us that even then it&'s not guaranteed we will get it. Don&'t trust this company to keep their word. If they told us the first time it wasn&'t guaranteed we&'d get them, we wouldn&'t be so pissed. I&'m beginning to feel that they withheld that information just to sucker us into buying a couch that will never arrive. Currently looking for couches elsewhere.
It was okay
The employees where great but unfortunately the delivery was garbage they were supposed to drop off today and claimed they called which is a lie considering we gave them 3 numbers and non of them recieved a call they also didnt give us a drop off time and now they want to drop it off on the 12th 8 days after we where supposed to recieve it completely ridiculous
Great customer service and even price matched thank you for my lovely furniture!
The worst experience I ever had with a furniture store I will never go back to the store again they promise to deliveries both failed I gave them cash for all the furniture and now they want to send me a check which will take about two weeks
customer service phone calls r horrible
Love this stote
I have been a long time customer and spent thousands of dollars in this low quality store, poor customer service store! As of recently I ordered a living room set from them for the second time in the past 4 years because their furniture does not last very long. However i was willing to spend more on my living room set time around and hopefully get better quality. I placed an order a month ago. I had to wait to July 27th for delivery, I checked my order the night before and it looked to be routed. I called in the morning to try to get an eta. I even messaged them on their on line system to never received a response either.The person who answered transfered me with out answer or reason. I was being avoided. And transferred from department to department with out answers. I waited all day for this delivery to finally get ahold of someone and to be told that it was rescheduled for August 09. With out notice or calls. I explained to her that I never received a call nor do I have a voice mail. They have a secondry number they were able to call and no call was registered at that number either. However they did not call!!! Per the "manager" in the store. How can they wait until the night before to reschedule deliveries that have been on hold for more than a month already and not give the customer a call so they don't spend their day waiting for a delivery that would never happen. Our sales person Bobby richards assured us it would be delivered before that date. I guess any lie is good to get a sale. Not only did we find them price gouging us always check their price on line and in store they are completely different. There was a $800.00 difference in what they billed us in store and what they had advertised in store. The only reason I found out was because a sales person told me not to check on line prices. Obviously I had to check and I can see why they didn't want us too. When we brought it to the manager she said oh well we price match. How can you price match your OWN store. Inl will never spend another dollar at this store and neither should you!! They will lie and do what they want to get your money and then blame it on the warehouse. Now we are with out couches until August 9th because a whole company can't get it together. These were not actions of one person these were actions of a company as a whole and that is the difference btwn a mistake and a company that doesn't know what they are doing as a whole!!!!
Juan Corea was awesome. He assisted us with our purchase without the typical hovering over top of us. From start to finish, it was a great experience.
I have been a long time customer and spent thousands of dollars in this low quality store, poor customer service store! As of recently I ordered a living room set from them for the second time in the past 4 years because their furniture does not last very long. However i was willing to spend more on my living room set time around and hopefully get better quality. I placed an order a month ago. I had to wait to July 27th for delivery, I checked my order the night before and it looked to be routed. I called in the morning to try to get an eta. I even messaged them on their on line system to never received a response either.The person who answered transfered me with out answer or reason. I was being avoided. And transferred from department to department with out answers. I waited all day for this delivery to finally get ahold of someone and to be told that it was rescheduled for August 09. With out notice or calls. I explained to her that I never received a call nor do I have a voice mail. They have a secondry number they were able to call and no call was registered at that number either. However they did not call!!! Per the "manager" in the store. How can they wait until the night before to reschedule deliveries that have been on hold for more than a month already and not give the customer a call so they don't spend their day waiting for a delivery that would never happen. Our sales person Bobby richards assured us it would be delivered before that date. I guess any lie is good to get a sale. Not only did we find them price gouging us always check their price on line and in store they are completely different. There was a $800.00 difference in what they billed us in store and what they had advertised in store. The only reason I found out was because a sales person told me not to check on line prices. Obviously I had to check and I can see why they didn't want us too. When we brought it to the manager she said oh well we price match. How can you price match your OWN store. Inl will never spend another dollar at this store and neither should you!! They will lie and do what they want to get your money and then blame it on the warehouse. Now we are with out couches until August 9th because a whole company can't get it together. These were not actions of one person these were actions of a company as a whole and that is the difference btwn a mistake and a company that doesn't know what they are doing as a whole!!!!
Fantastic sale associate! Thank you for Jeanie! 😁
My chest of drawers was delivered broken and after contacting customer care they picked it up and delivered a new one to another home I contacted customer care once more and they sent another one and they once more delivered it to another home I have been waiting four months for my furniture and have been charged the money for the those months and still have no word about my furniture. The last time I called customer care they hung up on me after waiting for hours.
Very friendly and professional. This place is amazing, hands down the best for my furniture needs
If you choose to buy your furniture here, ask for VERNON ISAAC as your salesman at the front door! He has the best customer service I've ever experienced! My mom and I came into Ashely looking for a comfortable loveseat with recliners for our living area and he showed us the exact things we were looking for while being personable and very friendly. He has the perfect qualities for a salesman, not pushy at all like other salespeople can be we would recommend him to anyone buying from this store. So once again thank you to Vernon Isaac for all your help we really appreciated you today.
Very patient and helpful in selecting my mattress!
I purchased a sofa bed and it broke within a month of having it. When I called to speak to someone about the issue they asked me about a warranty on the sofa, however a warranty was never offered to me. As expensive as their furniture is it shouldnt be breaking in a month.
Selection and sales associate
Shopping at Ashley was pleasant. Im not fond of sales people following me thru the store, Id rather browse, find what I want & get the salesperson when I'm ready to purchase or have questions.
I love going to Ashley furniture to buy various pieces of furniture and get inspiration for decorating my house. They are kind and welcoming, from the sales floor to the store manager. My house is just that much nicer thanks to their expertise.
We came to this store thinking that their furniture would be worth it. We bought 18K worth of furniture. So far we are very disappointed with the way things were handled from the beginning. We were given different dates as to when they would be able to deliver everything. We didn't mind waiting due to the pandemic and then the BLM protests. Things happen and it was well understood from our side. However, what is not acceptable is having to drive to the store anytime we need answers because their promised delivery dates didn't happen and they were not professional enough to keep us updated. We wasted days and time waiting for them to deliver. We placed the orders on May 25th, it's been over a month and we've only received 1/4 of the stuff we ordered on June 3rd. We were told the rest of the stuff would be here by June 28. We again went to the store because we didn't get them. Finally, July 1st was their "final confirmed" date for the rest of the stuff to come in. We called to check when they would be arriving and the rude woman who answered the phone told us that they were waiting for us to confirm that we would be here and that they cancelled the delivery due to us not confirming! We went the store 3 weeks ago to ask what had happened because no one called to let us know the delivery date had been postponed yet again. She still had the audacity to hang up the phone pretending she couldn't hear me. Rude, unprofessional people. The least they can do is at least update.
Were definitely happy with our purchases. Rita helped us out and is the best!!!!! Most of our furniture we have is from Ashley's, and were always happy with our purchases. We've been working with Rita for about 3 years and she is always awesome!!
I bought this bedroom set from Ashley&'s not too long ago spent almost $6000 had a technician out to fix the rails on the bed the technician put paper in it and closed out the ticket and said everything was fine really we&'ve had nothing but the runaround with this store and I&'ve spent a lot of money and everything you buy you get nothing but the runaround I have it fixed I am so tired of it people need to stop shopping there because they really don&'t honor their stuff if it keeps up I will take them court .. we went to the store after the last technician closed out the ticket and said it was fine they were supposed to send us new rails now to go to find out they never set appointment up and now they want to send another technician out and not give us a new rails I am so angry and so fed up with the store
Great communication and customer service thanks very much Bobby R. for your assistance
We were helped by Julie Reynoso, at the Palmdale Location, who truly was amazing. She was inviting, informative, and very helpful. This was my first large furniture purchase so I was quite nervous, however, she took her time to ensure that we were happy with what we were getting. Before coming to Ashley's furniture, I have gone to a couple other furniture places. By far Ashley's furniture's as well as Julie's customer service is what finalize the purchase and has converted us and a lifelong customers. Thank you so much!
Very efficient friendly service. Walked in to look for living room and bedroom furniture. Sales associates were really great in showing us what we needed.
We received legendary service at the Palmdale store!
Can I just start by saying how amazing Darla was! She helped us out as soon as we walked in the door! She helped us find a great deal and we found exactly what we were looking for in minutes! We had in mind that we wanted a grey sectional but we weren’t sure exactly how we wanted it!we are now in live with our purchase! I just want to say thank you Darla for making our experience fast and easy! Excellent customer service!!!!!
The store manager Linda is personable and very nice. I love Ashley and have had god experiences at the Palmdale store.
My husband and I went to buy 2 large benches we saw online. Everyone wore masks but at some point the person helping us made comment to hating wearing the mask and pulled his off of his mouth. This was upsetting. If it is a requorement to get in then the staff should wear theres, especially when working with customers.
The worst customer service ever!!!
Staff was very friendly and professional
This was the first time purchasing a couch through Ashley Furniture Store and it will be the last time we ever purchase anything from this store. The product was absolute trash. Almost $3,000 and the couch lasted less than three years.
Ben really went above and beyond attending to our needs in purchasing our new couch set. Ben was very knowledgeable about the products available and made sure that we were completely satisfied with what we wanted. Thank you Ashley furniture for hiring such great assets to your team.
Floor sales person Ben was helpful from beginning to end all while providing service to other customers and still made time to check on us all while giving us our space to explore the inventory. "Ben" should be the name brand of Palmdale Ca Ashley HomeStore. Thank you so much for the couch of our families future.
Had a pleasant experience shopping for a daybed for my daughter. Matt Nunez was very helpful, knowledgeable, and professional.
Good products friendly service
Doesnt make sense to have a huge furniture store and not be able to take home furniture the same day
Great experience
Great variety and nice layout
Salesman Makesh is very experiences, knowledgeable and provides great service!!!
Appreciate Rita sales person for her caring and not pressuring us, we told her what we wanted and she took us to that section, it's so nice to know that there are still good caring people out there. Like Rita said am not pressuring you, it's your money and am only here to help you with what you want. 100% greatness.
I got a drawer only to find out, it was damaged before and someone tried to repair it. No wonder my drawers never closed properly and one of the legs was staples and super glued. Wow guys. Come on.
Furniture from Ashley's is a hit or miss. You definitely have to try out their furniture in the store before you buy it. The quality of their furniture is varies widely. We bought a 11 pc sofa set from them over 5 years ago and it's ok. Still comfortable but I wish the seats were still firm; it started to go about 2 yrs ago. I haven't gotten new ones yet because we still have little kids. This store has a lot packed in there. The customer service is fine. You can definitely tell they work on commission because they stalk you throughout the store. But the two customer service reps I worked with were genuinely nice. Although I wished they had told me that delivery would have been free because we just moved here when we bought the items, instead I was charged $120. Although I've had relatively good experiences with them. I gave them 3 stars because they NEVER pick up the phone when you call.
Told me my furniture would be delivered wednesday so I moved my appointments painstakingly to Friday only to get a call saying that's when I would actually be getting my delivery. I made sure to tell the sales person this was important. What seemed more important than listening to my needs it was more important to get the manager to hound me about a 150 dollar delivery service. Sigh. Big corps suck.
Just received my 4 piece sectional last week. I knew what I wanted when I entered the store and I told them exactly what color I wanted. I was basically in and out. The wonderful lady that helped me was amazing. I can&'t remember her name but she was great she walked me around the store and showed me exactly what I was purchasing and the exact fabric and color. The delivery process was amazing also. The kept me up to date with the time and sent me texts to let me know when and what time they would be at my house. The gentlemen that delivered my couch were fast and in and out. Did a great job and asked me exactly where I wanted it and how exactly close I wanted it to the wall and etc.
Just a warning. If you buy furniture here be careful of warranty claims. They do everything in there power not to honor their warranties. I had issues with my reclining couch's that I spent $3,000.00 on. 3 years later couch's are no good. Cushion material flattened out and when reclined there is a huge that a small infant could fall into. When I asked them to come out and let me know what could be done, they told me since the address was different from the time I purchased couch's they don't have to honor warranty. I will never shop here again. Big companies like this don't care about keeping customers happy. Check all paper work and warranties if you do business with this uncaring place. B. Martens.
Good furniture but there's sales people are annoying. They follow you around so that they can get the commission. No matter where you go they are always there bugging you. It really takes from the experience of trying to figure out what you want in your house. So annoying. They are so thirsty for that commission
Quality furniture and fast delivery!
My salesman Mukesh was great. He was helpful but not a hard sell. I spent one evening looking for chairs and recliners. And when I came back two days later I ended up getting a dual power recliner loveseat in the same brand. Excellent quality furniture and very comfortable. We have a great show room in Palmdale California it’s huge and has so many great pieces of furniture you could spend hours in there just looking around. I’m very happy with my purchase and I can’t wait for it to be delivered. I highly recommend Ashley furniture for their quality products and excellent customer service. I will be back when I need new furniture.
Worst place to purchase! Never going back... My parents bought a kitchen table (elderly couple).. I would think that they would at least be thoughtful and considerate, my parents were looking at a smaller table with the idea of it fitting in there kitchen, salesmen being the con artist they are, pushed a more expensive table and bigger then needed! When delivered my parents still argued that it was still to big, as they were leaving my parents told the delivery crew that it&'s not what they wanted, they made them sign the delivery slip and kept pushing the issue until they signed it we called to tell the managers what happened they wouldn&'t help them and they aren&'t returning the table at all! These people took advantage, they don&'t care to help.
Terrible customer service. Olga was friendly but act like a stalker . I bought a dining set. When I had a problem she seemed annoyed. She was not the nice person who sold me the furniture. She was rude. So unprofessional. I went back with my daughter in law and she told other associates not to waste their time helping us because I don't spend money there. Even thou I bought a living and dining room set the next day.
Purchased a office and living room set the office chair broke 2 weeks after arrive and also most of the furniture that arrived had to be replaced because of chips or broken glass in lamps. 6 month later they still refused to replace it or fix it. They did not care and wanted to keep the money and directed us to the warranty we purchased to fix it. Terrible business will never purchase anything from Ashley's again.
Be careful! They DONT honor their warranty. And their furniture don't last long at all.
Sarah Ahmed is the Top Salesperson in the Antelope Valley.
The sales people are friendly and there is a good selection but it is very vanilla.
They are your best friend and are just like car salesmen or politicians who promise the world but when you got to try to deal with it ...sorry we can't do that! They are way overpriced on everything. If you want a good deal go to the home furniture place on Valley Central way in Lancaster (From personal experience they will beat Ashley hands down and have better quality items and the same for a much cheaper price. Not only that their customer service is not in name only like Ashley. Back to Ashley ...we purchased a couple dining room sets and the price wasn't that great but just we wanted to build credit. This last time we purchased a couple of bar stools that were ok to exchange if we weren't happy. We got them home and they were too tall! We came to exchange them for a shorter version and we got the line...oh no we can't do that! When we talked to the so called managers they couldn't manage their way out of a wet paper bag. Corporate couldn't care less and had the next customer attitude...just go away! And no I don't own the store on Valley Central way
We just bought a new bed and not even two hours of having it. Buying a new comforter set and pillows, it's broken. And we can't get a replacement for another 3 days or when ever they can deliver it again. It fells like why did we spend all this money and a air mattress is all we have for now. Super angry
Very friendly staff and not pushy at all! Very helpful and courteous.
The sales person was perfect, friendly, knowledgable and efficient. Her knowledge of the exact location of everything I ask for was impeccable. She was also very knowledable of the actual product being presented. I made my purchase and definitely recommend Ashley's and this sales person to others.
My sales lady was not only very knowledgeable and patient with my pickyness, but she has a similar sense of humor to my own. I wanted to know the new mattress wouldn't shift when my husband starts flopping around and Jeanie actually hopped on the other side and bounced around like crazy and had me laughing. She and I exchanged a good couple of jokes about the design and utility of the bed I picked to go with the mattress...and she even entertained my 8 month old in her stroller while I called my husband to see if he liked what I was picking out and when there was an issue with the limit on my debit card and I had to call my bank to get them to raise it for this one time purchase. She even called me 2 days later when she found out there was a problem and I needed help taking my old bed apart to clear the way for the new one and offered to come 45 minutes out of her way to help me with it since my hubby is out of town working and a king bed is difficult to move alone when you have back issues. Talk about going above and beyond! I expected the whole ordeal of buying a new bed to be a nightmare being I'm very self conscious about testing furniture in public and very hard to please because I want everything to be just so, but Jeanie made it a painless and actually fun experience. Thanks so much for everything! I can't wait to have the new bed delivered next week!!
Julie was a great help, and not pushy. I was able to get the bed I wanted without the hassle of a pushy salespeople.
So I go into the store find a super comfortable and well built sofa and loveseat, it comes with tables, lamps, a rug, and accessories. We wait a month to get them, and not even near the same quality, they have dealt like they are going to fall apart since the day we got them
Excellent furniture store
DONT BUY ! RUN!All of their items are way over priced, and cheaply made! They get easily scratched, chipped, Torn!I bought two dinning room tables and a couch, Bought the protection as well. One of the tables came with a scratch! Now the protection is saying they don&'t cover delivered stuff that came damaged, they will charge for a tech to come out and cheek out the couch that got a rip on it ! So What Am I Paying Protection For?? They are a scam! IKEA sells better customer service and quality compared to this S***HOLE!
Very personable staff. Sales process went smooth
I Purchased a couch, a loveseat, and a recliner, the couch was delivered with a hole in it. I contacted customer service within 10 minutes of the delivery and was told that they would have someone come out and repair my brand new couch. As we all know we work hard for our money and that was unacceptable. I drove directly to the store where the store manager Linda assured me that I would receive an even exchange. However their customer service department would not honor their store managers decision. Their customer service employees told me I did not follow protocol. My comment back was "protocol you should have delivered a couch without a hole in it". I ended up back at Ashley's store where again the store manager Linda supported me receiving an even exchange. Thinking this would happen I left satisfied. However I continued to receive several more messages from their customer service department which were not kind, telling me I was NOT going to receive an exchange. I finally filed a dispute with my credit card company who did a charge back and still at that point Ashley's customer service department was rude and told me I would NOT be receiving an exchange. Another customer service employee told me that a text that they had sent me which said in at two places I needed to call to reschedule, said they were confirming the delivery, NOT saying I needed to reschedule, obviously she could read the text but she could not comprehend the language in the text. I was told I had talked to people I hadn't, it goes on and on. It took me 3 weeks to resolve the issue. I would NOT recommend their furniture. Juan the salesman was awesome he worked with me and was plain out kind. Linda the store manager was understanding as well as professional (imagine being a store manager and being told your support of insuring a customer receives quality products doesn't matter; Ashley customer service comments). Stephanie the IN store customer service gal was fantastic. So bottom line if you are dealing with the employees in the store you will have a great experience, if you are dealing with Ashley's customer service you don't ever want to shop there. There is a LOT more negative comments and actions that were made but I am not writing a book ha. I would NOT recommend Ashely Home Goods. Over 10 hours to receive a replacement of a couch delivered with a hole in it. Just WRONG!
Vernon is our go to man. He always gives us a great deal and is never pushy. We will continue to return to Ashley's for the affordable, beautiful furniture, and Vernon's top-notch customer service.
I have never felt so upset. The lady that help me was the only good thing, about the process. We had to move a 100 lbs table, in the middle of the building. We had to move all the display furniture out the way. Thanks for the work Ashley.
My dad bought me my first furniture bed set here in 2010 till this day its in great condition and super sturdy.This prompted me to buy another bed set here when I moved in with my husband. We bought it April 2018 used if for a year and put it in storage April 2019. We just moved in to our new home January 2020 and our dresser literally collapsed the bottom piece of wood under the drawers just broke. Now this was the cherry on top because prior to this our furniture was chipping and got scratched so easily. This is literally cardboard with a sticker on top. They don't use paint anymore it's all cheaply made. And we paid $1500 for a dresser, nightstand, bed frame and tall dresser. For it to not even last over a year. And of course warranty only covers a year, ironic enough. Let me also add that I went in to look at dining rooms 50% off entire store was advertised but when I would ask for prices I would only get knocked down like $100-200 from the sticker price.
Great salespeople and no pressure while you shop👍
They have a good selection and what seem like deals or sales but everything is over priced, you must haggle to get them down. Our first haggle our saleswoman came down $1000, second time another $500 after asking the manager. The furniture is cheap and falls apart quickly. If you apply for credit (synchrony) through the kiosk it'll just tell you how much you're approved for without confirming if that's what you want.
They have bad service they need training how to welcome the customers. Also they my have more sales if they have more friendly associates working for this company I when in and got out when somewhere else to buy my furniture they defenly suck..
Isac was very professional from the beginning. He was very helpful until the end , he showed me all the mattress options of the specific size I was looking for and he help me find the right one for me!!... I'm a return customer and I will be back for more items on the future THANKS to the wonder customer service of isac.
Nice customer service!
Nice furniture, a bit pricey but got nearly a 50% discount sale. Delivery took a week.
Very poor I bought furniture over a month ago and now they can't deliver for another 2 weeks. They took my money and I am sitting on the floor.
Helpful and knowledgable about the items we were looking for. Always friendly and ready to help.
I have bought from ashley in the past, in store. I got my entire living room set and my dining room set there in 2013. We sat down and discussed financing options, and had a really good experience. Last month My husband and I went in looking for some new couches, because the spring in ours finally broke and it was more of a need than a want. We were looking around and saw a set we really liked as well as a recliner. We had everything in order but this is where we encountered the issues. The man told me that with all of the discounts for the current promotion, the total should be around 2100, which I thought was a reasonable deal, since it was the black friday sale and they had some good specials going. I was in love with our furniture. I told him we could go over the financing options, so we could place the order, that would be here before christmas, which was even more exciting. He took me to a kiosk and told me this is how they do their financing now, so I input the information, because he told me it would just give me the financing options to choose from, WRONG!! It signed me up for an Ashley Furniture Credit card, which is NOT what I wanted to do. After it was done I asked him why I now was a card holder, I did not want to open a credit card, he shrugged it off and told me that was the only way to get 0% financing. After that he proceeded to tell me, my furniture that he already quoted me 2100.00 for was going to be 3600, because now it "didnt qualify for the current promotion" when prior to me going through the steps of looking at the financing I was told it did!!!! AFTER I had the line of credit. I walked out with no new furniture, a new credit card and no choice but to buy my furniture through them because that line of credit was now open and I did not want to try and open another line of credit elsewhere. Long story short, be AWARE, they are sneaky!!!!!
Didn't buy anything because they're very pricey and sales people are a little aggressive! Literally 5 people staring at you as you walk into the door, makes you feel very uncomfortable.
I had no idea I was going to purchase a new living room set, I was basically browsing. Well Juan, my salesman was so positive and helpful I walked out of Ashley Furniture with a beautiful living room set. The furniture is super comfortable and will fit into my home perfectly. I’m excited to receive the furniture. Shout out to Juan for ALL of your help, you made me so comfortable with all my searches and changes. You were awesome. I’m happy I came in to browse furniture.
Would not recommend this store to anyone. Purchased a dining room set with dishes, rug, placemats, two bedroom dressers and an entertainment center. Delivery was set for Dec 8 between 10am and 2pm. At 230 I recieved a call that my delivery would be between 230pm and 6pm. They showed up at 5pm with bunk beds. When I showed them my order, they retrieved the chairs to my dining set and said the table was missing from the delivery. I asked when it would be delivered and he assured me he would have it next day. They set up the rest of the furniture. They took pictures of everything they dropped off, I declined a chair because it was damaged, and they asked for a signature. When I asked for my plates he said they were on backorder and to call customer service. Needless to say three days later, I never received my table or my replacement chair and I have called customer service everyday. I have been on hold for over an hour for 3 days without being able to talk to anyone.
Worst company, in my life! I order my daughter bed set 1 MONTH AGO!!!! Giving great time, had it scheduled for the 10th of dec, that was the date to move into my new home. 3 days prior I got a text stating that they didnt have some parts and would take 2 more days to deliver. Tried to call, no answer, 20min on the holding line without anyone. So fine the 12th to deliver, mean while I'm sleeping on the couch because my daughter and wife slept on my bed. They come today 12th of dec. And now the bed is broken and cant put together, and now I have to wait 1 more week for it!! Wtf!!!??? Pisses me off! So stupid! Never again. Dont by at Ashley!
I am infuriated by the customer service at this location. We bought over $7k worth of furniture from them for a new home. The first night we went to put clothes into a chest of drawers, the slide on the drawer fell off. They said they'd have to send out a repairman.The repairman didn't come for two weeks and said he could probably fix it, but needed to order the new slide and that it would take a week or so to come in and here we are almost a month later and no part has shown up and I cannot get firm information from anyone. I would NEVER buy from them again.
During the initial visit to the store our salesperson failed to annotate everything we actually wanted so when our order arrived we were missing the couch we purchased. Luckily we weren’t charged and I SHOULD have checked the receipt thoroughly but I wouldn’t imagine I’d have to. The chest we received for the bedroom has a busted drawer which can’t be used and multiple attempts have been made to have it swapped for a new one. Unfortunately the company won’t simply swap for a new one. They want to fix the one that was delivered. It has been a month with no resolution. Bought brand new furniture and can’t use it.
I have never... experienced such terrible customer service in my life. Shame on such a big corporation, once they get you to purchase a product forget any customer service after that. TERRIBLE, Ashley Furniture your company has no values or integrity.
It took almost two hours to purchase a bedroom suit. Sales associate Tony told me that the warranty would be free because I was leery about the craftsmanship of the furniture. He proceeded to tell me that he was charging us for the warranty when he entered the sale into the system. I told him I wouldn't pay it because I was told it was free. He then came up with three different totals which I told him were all wrong. I did the calculations so I knew what the correct total should have been. After a half hour of attempts he finally got the manager to fix the problem. The manager was able to get the correct total. Tony was a pushy sales associate who gave incorrect information as to the construction of the furniture and was inept in using the point of sale system. The "sale" percent off still did not bring the price down to the actual value of this Vietnam made furniture. I wouldn't recommend this store.
I am so pleased with entire transaction, start to finish! Shane was wonderful we were treated very professionally. Shane answered all our questions and concerns with kindness. I would recommend all my family and friends to enjoy the same experience at Ashley Home Store.The delivery were wonderful prompt and professional
I wish there was a way to give the store and the employees 5 stars. Linda and Elena ( not sure of the spelling ) were amazing. I did 3 major purchases with them. Also their customer service employees were great. However, there delivery people and warehouse is ridiculous. We have been waiting for over a month for a food board. A chair leg was broke and a replacement was mailed to me. They mailed the wrong leg design. Their delivery time frame is 12:30-4:30, today they called and said they would be here at 5:30pm. I have a dresser that is uneven and their repair guy came out and said I have a uneven floor, I showed him with a level that it wasn't. The list goes on.... They charge you a insane amount for product insurance and I believe $10 recycling fee per item they unwrap. I started my ordering towards the end of October and I believe my final delivery date is the beginning of December.
After you have purchased Customer Service is Horrible and Managers dont have time to talk to you to resolve Problems they only have time to Sell !! They are done with you after the sale is complete.
Great furniture but bad service, I had ordered a tv stand with fire pit. My order came in 2 weeks late and to top it off they brought the wrong item. Very disappointed with Ashley homestore.
We had been looking online for the furniture we wanted. When we came to the store Matt was able to pull up the items we had been looking at and made us an even better deal. He was patient, understanding, helpful, and didnt pressure us at all. We are repeat customers at this location and have been treated great everytime. I highly recommend asking for Matt when you come here.
Make sure to ask for Desiree in the front! She was super helpful in locating what I needed and I was in and out of the store in less than 15 minutes. Because of her I got the cutest vanity that I can't wait to put in my bedroom. Also, no delivery and assembly required as they take care of that for you--which made the process painless and easy. Highly recommend, and make sure to ask for Desiree!
Shane has the Best customer service! He has a lot of patience he was really good with my kids. He made sure we got the best deal and walked out happy. 100% recommend him as a sells rep!!
(Translated by Google) Very good service (Original) Muy buen servicio
We just had our new living room and kitchen table delivered and I love it. Markesh at the store was very helpful and if it wasn't for his help, knowledge and guidance who knows what I would have picked out. I recommend you working with him. He deserves a raise!! The delivery guys were earlier than the suggested time which was awesome. I didn't have to wait around for four hours for delivery. Super nice, fast and cleaned up everything. Thanks guys!
Bought a Table and six chairs..paid for delivery and set up..looks like the 3 stooges showed up at.my home.Dropped the box table to the floor..walked in and hit the chandelier...forgot and left one chair behind at the warehouse sonthe order was incomplete..waited an hour to confirm with the warehouse that the chair was there. They left and I didn't check the bottoms of the chairs due to all the confusion. Right leg was broken and built without washers and they put glue and paint to cover it.I called and they won't replace chair.I have to wait 3 weeks for a tech to come and fix the broken chair..never again..I called and am still waiting on the manager to call me...stay away
Friendly personal, nice furniture and very helpful.
Love the selection
We were lucky enough to get Shane as our salesperson. Shane was patient, knowledgeable and Kind. He helped us pick out bedroom furniture for a master and a child. We ended up getting a Tempur-Pedic mattress at the end. And let's just say... Shane helped us walk out of there with the BEST deal. We went in on a busy Saturday and here we are Wednesday with brand new furniture. We are very happy with our purchase. Thank you Shane and to his awesome managers!
Vernon Isaac has the best customer I have experienced! He is super outgoing, friendly, patient, kind and makes one feel comfortable! I took hours picking out my furniture and he told me he just wants me to be happy! He is great at upselling and he is always smiling! He makes shopping so much fun! If anyone is looking to purchase go straight to Vernon because he will take great care of you! He even gave me discounts and helped me apply for a credit card! Thank you Vernon for your time and effort, it has been a pleasure!
Very Professional walter did an awesome job and his manager with the thick glasses was also amazing
To the man who followed me and my family around like we didn't belong there because I have anxiety and we preferred to search for our bedroom set in peace thank you. Thank you for shaming my young family and making my children feel less than with your classist attitude. You proceeded to follow my family around and get in our face no matter how many times we politely told you we did not need assistance. You pointedly watched us as I spoke to my husband until we left. Thank you for your generous customer service sir.
I had a very pleasant and wonderful experience all the employees in the store was nice and friendly A special thank you to Walter Interiano and Chris Barker who assisted us with our purchases both very kind friendly and knowledgeable and went above and beyond of themselves. They made it an enjoyable time spent in the store, I will soon be making other purchases in the near future and will highly recommend Ashley to my friends and family I rate a ten plus to Walter and Chris they represent your company well.
Overpriced for the quality of the furniture but nice selection.
Purchased a beautiful mattress here the other day , with the help of Olga, who was very helpful, friendly, knowledgeable, and professional. Awesome customer service experience! I'm coming back here for all my furniture requirement. Two thumbs way up for Olga and the fabulous store !
Great service. Top quality furniture..
Store is great,great variety of furniture, the only bad thing i can say is that they make a lot of mistakes when placing an order.
Desiree greeted us the minute we walked in, and really listened to what I wanted in a couch. My husband and I were indecisive and probably annoying but she stuck with us. If you're ever looking for a couch, dining room table, or a mattress come to Ashley's HomeStore! Ask for Desiree! She's the best!
I am extremely disappointed in both the quality of the furniture and the customer service
I wish I can put 0 stars due to their poor customer service. After purchasing over 20 thousand dollars of products they're refusing to replace a damage living room set due to poor quality. I will be reaching out to the better business bureau as this is not acceptable.
Olga was great and very helpful with making my purchase.
this would be a 3 star review, if it wasn't for Desiree. i give Desiree 5 stars, but the salesman on my first visit 3 stars. ill explain: visit 1: was looking for a kitchen table and was ready to pay in full same day. asked this salesman for help (sadly i forgot his name) and he seemed reluctant (probably bc im a younger looking guy - fresh out of college) told me a certain discount applied to all kitchen tables, but suddenly that discount vanished when i was ready to pay. . . i walked out of there and had no intention of coming back. i bought a nice table from their competitor instead. visit 2: this time i was looking for a sofa. i had no luck finding anything at all other furniture stores in AV and decided 'what the hell, lets give Ashleys another shot. ' and im so glad i did! the moment i walked in, i was greeted by the very friendly and personable Desiree. the entire two hours i was in the store, she never left my side. she was very helpful and attentive to my ideas and helped me narrow down a few selections. never once did i feel rushed to make a purchase, as it really felt like we were trying to help each other out. by the end of it, i was totally comfortable buying a beautiful sectional. i would only go back if i can ensure Desiree to be there to help me out. no one else will take better care of you.
Great furniture selections
Our sales rep, Juan Carrea, was extremely nice and very funny. He instantly put us at ease. He left us to shop at our leisure; checking on us just the right amount of times to answer any questions we had. Our shopping experience was very enjoyable:). I love our Palmdale store!
Ask for Desiree Nolan! Me and my fiancé just bought an entire new furniture set for bedroom. We were lucky to get a great discount and excellent service from the staff, namely Desiree Nolan. She treated us like friends and helped us as much as she possibly could. We walked out happy and satisfied that we got a good deal. I would definitely recommend Ashley the next time you need furniture. And don't forget to ask for Desiree!
I shop at this store often, my favorite home furnishing store. I have shopped around at other stores and have not been able to find as much as I do at Ashley's home store. I have five rooms that are furnished by them. The furniture is sturdy and well-made along with beautiful. When People come to my house they always rave on how beautiful my home looks. I cannot walk into the store without finding something that I would love in my home. There is one downfall to the store that I am not particularly ecstatic with when I go shopping there, and that is the sales people jump on the customers and don't even give you a chance to look around. There is one sales person that I would recommend hands down and his name is Bobby! He is by far the best sales person I have ever interacted with, and on my last two purchases I have dealt with him and on future purchases I will also deal with him as long as he is working there. Somehow he allows you to look and he is always in the background without you knowing. A technique that I like! My husband and I are allowed to look around and talk to each other regarding pieces of furniture and when we are ready he knows which furniture pieces we have been looking at and is ready for any questions that we may have for him. He is quite well informed on the furniture pricing and availability. He is patient and honest another trait that I like. We were just there the other day looking for a spare bedroom set and we were looking at one specific set and he showed me another set that he felt that I would like much better and boy was he right that was the set we purchased. So I say anytime anybody need's some furniture I would recommend Ashley's in Palmdale California and I would also recommend Bobby as their sales person!!! As I was thinking about my interaction with the people at Ashley's there is a manager at there by the name of Chris. He was very helpful in getting us into our master bedroom set. He gave us a very good deal a deal we couldn't pass up, hence that's why we bought it. Chris is easy to talk to and he is very personable. We got to talking and he also helped me with a personal issue And gave me a recommendation. That's how personable he is! Any time you were thinking of purchasing any furniture ask for Chris as the manager he is very helpful and very kind.
Excellent prices. Fantastic selection. Awesome financing. Customer service is great. Saleswoman Maria, delivery scheduler Marcel and office supervisor Stephanie met and exceeded our expectations. We will definitely shop and purchase here again
I’m happy with the employees at Ashley. I've purchased a leather recliner couch & bedroom set at different occasions. I noticed there is always a problem with their furniture. The furniture looks great but on both items I found defects. Yes they were fixed but it’s disappointing pay high price for low quality manufacturing.
We had a great experience buying furniture here. Anna allowed us to look and answered our questions when we had them. The options were many. We decided on a managers special that was made to fit our needs. When it was delivered Victor and his partner worked quickly and cleaned up extra materials. Thank you for a great experience.
Decided to shop around for a dining table here and enjoyed the staff and their help. Found what we wanted and left very satisfied.
My experience as a first time customer was horrible. The set I purchased was not assembled correctly and the customer service is horrible they just keep apologizing but are not coming up with a solution for the problem at hand. They do not value the customers like they claim. Dealing with multiple people just to make an exchange is very frustrating I was told they order my frame and it would be expedited the same day after it broke on me and I call to follow up the next day and they show no order in place.I will not be purchasing from Ashley's anymore they lost a costumer for life. Sorry if you want quality furniture and good customer service look elsewhere. It may look good but is not. I'm 170 lbs and my bed broke when I seat down
My wife and I were looking for a new reclining sofa for the family room and reclining love seat for our new sunroom. Olga warmly greeted us at the door, asked us our needs, told us what was available, and immediately guided us to the floor samples. We were impressed with the variety of furniture and the new features that are now available: neck and lumbar support. Olga faithfully calculated the pricing for each set as we tried them out. When the color we wanted was not on the floor, she brought it up on the large touchscreen display so we could better see the coloration. Olga provided a good closing process by clearly explaining the extra services and verifying if we did or did not want the service. She also explained the delivery process and how we were to be contacted. (Delivery and setup in THREE business days! Not weeks!) She showed me all the paperwork and reviewed each item so it was clear what I was buying and what I was not. Olga was friendly, knowledgeable, and professional. We bought matching sets and are very much looking forward to our new furniture.
My husband and I recently visited Ashley's in Palmdale Ca looking for den furniture. Ben our salesman and his manager Kevin were amazing!!!!! I was all over the place and let changing my mind and the order and they were extremely patient with me. Because of the top notch service I received from Ben and Kevin I will be back for additional items. Thank you Ben and Kevin for everything you did and for helping us furnish our home.
One star because 0 stars is not an option. My wife and I spent $4,000 on a bedroom set. It looks nice and that's where it stops. Strike 1, I come and find a Allen key on the floor where my daughter can eat it, strike two my wife sits on the the bed and we here a pop didn't see any damage(yet), strike three I sit on the bed with my baby and we fall to the floor! We call a call center because the Palmdale store or any other has a direct line. We wait for 30 min to speak to someone to send someone to repair our bed they tell us give them an hour to send someone. An hour later we receive an email not a phone call saying no one is there to fix it. They say there sorry but have no solutions. They have your money so they don't care. DO NOT DO BUSINESS WITH THEM IF YOU WANT QUALITY. 4,000$ later and having my elderly parents waiting for the delivery me and my wife are sleeping on the floor. There lazy and inept to do there job properly. Save your self the trouble go elsewhere.
Open in App Menu Restaurants Home Services More Ashley HomeStore 3.0 star rating 231 Reviews Furniture Stores, Home Decor, Mattresses Open • 10:00 am - 9:00 pm Review Call Directions Website PHOTOS +89 RECOMMENDED REVIEWS Remember, businesses can't pay to alter or remove their reviews. × (no rating) Start your review... 5.0 star rating 2 minutes ago You want an honest review read this. First I came here looking for the perfect couch with my daughter and my pregnant wife. We are picky undecided family and especially when it comes to spending so much money. Then we met Shane and Chris two of the most amazing people I met in the sales industry. Shane helped us through the whole undecided part of the couch and then blessed us with it being free we bought a bed and got the couch free. He was courteous and so honest it was refreshing. Chris same thing he didn't even have to but went out of his way to assist my family and do whatever he could to help us even down to the point he fitted us for our personal pillow. I will come back every single time because it was just that good and if you don't believe me come and give it a try.
I absolutely loved coming to Ashley's furniture store for our housing furniture, thanks to Shane and Chris! They were truly amazing and made my shopping experience easy. I highly recommend coming here!
We came here to look at options for a sectional couch and we ended up going home with much more thanks to Shane and Chris! Thanks guys, you guys were a blessing to us! Now we're going home with a couch and a mattress, and pillows! I highly recommend this furniture store, and ask for Shane!
You want an honest review read this. First I came here looking for the perfect couch with my daughter and my pregnant wife. We are picky undecided family and especially when it comes to spending so much money. Then we met Shane and Chris two of the most amazing people I met in the sales industry. Shane helped us through the whole undecided part of the couch and then blessed us with it being free we bought a bed and got the couch free. He was courteous and so honest it was refreshing. Chris same thing he didn't even have to but went out of his way to assist my family and do whatever he could to help us even down to the point he fitted us for our personal pillow. I will come back every single time because it was just that good and if you don't believe me come and give it a try.
The customer service really awful. Twice bought from this company, I thought after 7 years they will improve, but came to found out, even worse. The delivery guys that set up the furniture was so lazy and missing part. We found out after 6 months later, but it's too late to file complaint. Living Spaces is much better. The customer service, the delivery guys very good.
I recently purchased two beds for my 9 and 12 year olds from Ashley HomeStore in Palmdale CA. I originally put up a great review for the crew that came out to assemble them. They were on time and professional. A few days later I walk in the room to get some sheets on those beds and get a nail in my foot. That of course made me wonder if any others were on the carpet and find 2 more screws and about 5 washers and lock washers. I'm glad I found these before one of my kids were playing and stepped on them. Im about to go back through the carpet again because now theres no telling how many other dangerous spare parts were left behind.
I recently purchased two beds for my 9 and 12 year olds from Ashley HomeStore in Palmdale CA. I originally put up a great review for the crew that came out to assemble them. They were on time and professional. A few days later I walk in the room to get some sheets on those beds and get a nail in my foot. That of course made me wonder if any others were on the carpet and find 2 more screws, one in each room. I'm glad I found these before one of my kids were playing and stepped on them. Im about to go back through the carpet again because now theres no telling how many other dangerous spare parts were left behind.
Shane was amazing! What a sales man, very respectable and knowledgeable of the products he sells, he makes you comfortable with your choices, there are people who just go to work to collect a check and they're are people who work with a passion and I'm very happy that Shane works with a passion.
We moved from VA and knew what items we wanted. Walter helped us get what we needed in about 30 minutes. Originally, we were only able to get the dining set in two days and the sofa sleeper a month later due to unavailability, but when our dining set delivered, the sofa sleeper was here too! Awesome customer service!
I just bought a mattress, frame and mattress protector from Shane. He was awesome, friendly and informative! I'm super happy about my purchase and can't wait for the delivery. I'd recommend asking for him when walking in, you won't be disappointed! Thanks Shane
The sales rep was amazing but we had an issue with the bed we ordered it did not fit. I tried to return it and the customer service rep gave me the hardest time. She told us we're going to get are refunded back in a check if corporate approve it and it should take up to a month even know I paid with a card Debit card.
Bought a couple leather recliners. The sales associate pushed the 5 year protection plan on me, which I accepted because he explained that it covered polishing and care for the leather to prevent pilling/cracking. A couple years later I call to get that service done only to find out that that's not something the plan covers. I asked Ashley to make it up to me for misleading me into buying the protection plan. All they could do for me was offer discount to future purchases in store. wow, not even close to what I was asking for. Thanks for not helping out a customer Linda Cohen (store manager). *** Review Update *** Ashley store agreed to refund me half the protection plan cost, which I thought was fair. The store has a very big selection of all kinds of furniture. A bit pricey regular priced, but pretty good once you catch them on a sale.
Horrible experience. I have been to four furniture stores the past two days comparison shopping around for just an inexpensive bed frame. I had a printed flyer they handed me for 50% off. The cheapest queen bed was $499 he said 50% off was $299. First, that math is embarrassing. Second, that bed wasn't worth it even if his math would have been correct. When the car-salesman-esque employee finds out I'm not going for it and his commission won't be high he goes from "friendly vulture" to "you don't matter to me". Then I still try to buy an accessory that was in their clearance section. A vase set sold as is for $6. No one would check me out! The woman in front of the register refused to ring me up and had to call over and over to the original vulture who first saw me. When he finally came he was upset he had to handle my small purchase. Then tried to make me fill out paperwork with my personal info for me to buy a $6 vase set!!!! I said I didn't want to and they said I have to or I can't buy the $6 friggin vase! (Name, address, phone, email) When I finally said this is ridiculous I'm not doing that, they acted like I wasted their time! Not as if mine was just wasted! I will NEVER buy from this store.
I was heloed by alex radovic and he was an amazing help treated us so nicely and was tryning to help us with all our needs he needs a raise forsure hes an awesome salesmen
I would not buy furniture here as they are very deceptive in their pricing. Check their online retail price and it's almost twice as much. So they will try to convince you buy offering 35-40% off the price they have at the store but in fact it's much higher than what's online. We spent 7k worth of furniture here and one day after delivery I noticed the prices even if the item was on a managers special was still more expensive than online. They told me there is no price marching or adjustment of promotions once you get your merchandise delivered. To think it's only been 24 hours from delivery. I will not waste my money here, buy your furniture somewhere else
This is the second time I have bought furniture from Ashley. I had a positive experience several years ago. The purchase experience was smooth the second time around thinking I was getting a good deal. I purchased a dining set and living room set which came to about 7. 5k. So they delivered most of the stuff on June 25th and noticed were missing an area rug that was supposed to be part of the dining room package. So as I was coming home today, I happen to just check the prices on the Ashley site for the items we purchased and noticed that some of the items were cheaper online even with the so-called 35-40% off they give you off their prices. The store prices are incredibly over inflated to offset the discounts. So I decided to stop at the store to inquire about getting a price adjustment since it's only been 24 hours since we received our furniture. I was told you can't get any price adjustments nor I can qualify to switch to any of the currently offered promotions which I thought was weird. I asked if I can return what I got and was told I can't. Their policies were not clearly explained when we purchased and really disappointed why I didn't even bother to read the reviews before purchasing. Sales manager - Chris Barker and the front desk staff just doesn't care once you purchased they suckered you in and your stuck with what you got. So my suggestion for you is to steer away from this store. Don't even bother to walk in and go somewhere else. Don't be fooled by the sales people that doesn't even explain the terms of your purchase to you. Check their reviews on Yelp and the BBB and see for yourself the kind of experience everyone else including myself went through.
Friendly staff, was there to answer questions and you dont feel like you're being stalked. Jodi and Kevin were awesome . Shopped many other local furniture stores, wished I came here first. Went in for couch, left with living and dining room sets because of the great savings.
The worst couch we've ever bought. It was amazing in the store. My husband talked me in to getting it because it was the "high end Ashley furniture" . Little did I know this furniture is a joke. We financed this a little over a year ago during a sale. They gave us the couch for $3000 when it was originally $5000. We felt like we got quite the deal! We loved this sectional and ottoman and free pillows they threw in that we never received. It arrived and we were thrilled. . . but the pillows never came. Whatever. . . didn't throw a fit about it. . . here's where my problem is. . . one month in to owning the furniture the color and quality look so different from the store model. Again, I gave them the benefit of the doubt that we assumed it would look beautiful and the original color and texture forever and I felt it was my fault for not assuming the change would happen. . . but now looking back on this whole experience. . . we should have said something sooner. This beautiful sectional we sat on in the store is not what we have in our living room. It's not as firm, the fabric is different and poor quality. I can't express how dissatisfied I am with this sectional. And I feel stuck with it because we've had it for over a year now. . . in my and any professional opinion. . . a $5000 couch should satisfy any buyer for many many years. I didn't even like the quality of this for a month. I feel as if talking to Ashley Furniture is a waste of time because I'm past the the one year mark and they've sent me replacement couch foam cushions, which were even lower quality than the ones that came in it originally. I hate this experience, I'm still paying $140/mo over a year later and hate the couch and everything about this company. I will pay it off, sell it for a few hundred bucks and write it off as a horrible decision and a lesson learned. Sharing my experience because this company takes advantage of people with poor quality furniture. Do yourself a favor and go to an actual furniture store and get quality furniture. By the way the picture is of what my ottoman color has looked like after this was only a month old and what the color should still look like which is the bottom of the chase cushion with no wear because it is unable to be flipped over being that it is a chase cushion. Wouldn't it be pretty if it stayed that color? . I could honestly cry about this financial commitment to this crappy furniture we have another year commitment of $140 a month. You guys should see how the rest of it is wearing out. Just freakin lovely. Please don't make the same mistake we did. . . I wish someone would have warned us.
They have very friendly staff
Me and my husband came in looking for two bedrooms. One for us and one for our daughter, and I have to say Sabah Ahmed she was amazing and very very patient. My husband is very picky and particular on what he wants. She was very nice and very patient in showing us everything around. She was with us probably 3-4 hours maybe until my husband finally made yogis mind. She did everything that she could so we would leave happy with great deals for both bedrooms. And she did it. We are two happy customers! So if you ever go to Ashley’s in Palmdale and need assistance Sabah Ahmed she is your lady to go to. Thanks for your patience and dedication to us.
great buys an very friendly staff.
Everyone was super awesome and helpful when I was trying to buy a couch for my first college apartment. 10/10 would recommend to friends
(Translated by Google) The furniture I like a lot and the attention of the very good person Mr. Martín Álvarez was very attentive he explained things very well, thank you for your attention! (Original) Los muebles me gustan mucho y la atención de la persona muy buena el señor Martín Álvarez fue muy atento nos explicó muy bien las cosas,gracias por su atención!!
I purchased a loveseat set from Ashley I’m happy with their product and no pressure into our purchase. The only problem that Ashley has is their third party delivery company sucks they damage my door jamb and it’s been one week and nothing has been solved. They suck.
Great place to get furniture.
I have to give a big thank you to Jade she was absolutely amazing. We came in looking for something very specific and she pulled out her measuring tape and went around looking for us . She definitely did find one for us and on top of that she helped us out on finding a new dinning table she made sure we got the best deal it was amazing. I will definitely go back just because of her
My husband and I went there looking for a recliner, a mattress and a frame. The sales person, Walter listened to what we were looking for, then he talked about “in store financing” as my husband explained he didn’t want a credit card. After 1:45 h of time we found out that the application with the “store” force the customer into getting a credit card, then Ashley store “buys” your debt and finance you as a third final party. Honestly, we truly consider all that should be told to the customer, also the full amount of purchases and how confusing is their website when the salesperson actually told us is managed by a third party. All third parties and not what we expected at all. Not recommended service or business from my personal perspective.
Great helpful service
The customer service was great amazing deals and can't wait to get my new furniture
Jag the manager is awesome also the employees are nice. Downside is the delivery service, the furniture where comes from is horrible.It is delivered damaged or broke more than one occasion....Just FYI... 🤔🤔
best Labor's Day sale ever..
Shane was amazing!!!! He was very patient, knowledgeable and charismatic. Kevin was also amazing. They both made our first time experience with Ashely's making us come back for more purchases.
Really nice stuff.
Good very nice people
Taylor in customer service was great!!! I retured to the store because I discovered that my salesman charged me for a 5 year protection plan, which I never buy, that was quite expensive. I explained my situation and Taylor petitioned my concern to the store manager and they came up with a reasonable solution. I was very satisfied with Taylor's customer service. Thank you Taylor!!! By the way, my home looks like a model home, thanks to Ashley's furniture!!!
Extremely pleased with my experience with Ashley, particularly with our salesperson Ramesh/Palmdale he's informitive, pleasant and never pushy.
Bobby was great! As well as Taylor! I always have a great experience at Ashley’s, but it’s employees like these that make the experience so much better!!
If you want to get a good deal purchase a tempurpedic mattress from Ashley's furniture and you can negotiate good packages with the manager for the rest of your purchases.
PUSHHYY sales people. Couldn't breathe in there without sales pitches being pushed down my throat. Asked many times to just be left alone and if I had questions I would ask. Sales lady WOULD NOT QUIT so I left. Lost a sale due to pushy sales people. . wouldn't buy anything from a person who wouldn't listen or respect my boundaries
We just got great hassle free customer service! great prices on various items Shane made things go so smooth that honestly we came only for one sectional couch and we are leaving with a massaging bed and full bedroom sent with with a dresser! We love all the firm and will definitely come again Without a doubt great experience we even had our little one with us and even still the transactions all went smooth!
Shane was excellent, he was very patient with us and answered all our questions. We had the best shopping experience . I will definitely be back to purchase more furniture.
We had one of the best experiences shopping for furniture thanks to Shane. He was very patient, and did a lot to make sure that all of our needs were met. I've purchased a lot of furniture throughout the years, and dealt with a lot of salespeople, but Shane's A+1 in my book. We'll definitely be back.
Today was my first time going to Ashley's and I had a really great experience. Shane was the associate that helped me look for a mattress. He was very friendly and helpful. I would recommend him and this store for all of your furniture needs!:))
I never felt rushed into making a purchase. In fact I spent almost 3 hours deciding on not only furniture but also the small details (lamps, carpet, etc)they also worked with me re payment options All in all, a great experience
The showroom and staff are great, and good deals. I had a technical problem with my $3,700 purchase, (parts don't fit). So. I went through their technical support. Purchased and orderd the additional parts, installer came. Said what they sold me wont work. Okay. No problem. However, you cant call the store directly. You go through a phone service with commercials and stuff. After about 4 minutes of listening to their ads and prompts, I finally got "please hold". About 5 more minutes of holding I get an operator who will transfer me to the store. Another 5 minutes of holding. Then she back on line to say, she can't transfer me, it isn't working. So they took my number and said they will call me back immediately. NEVER HAPPENED. I have tried on three separate times/days to get a hold of someone in the store. So, on an average for me it takes about 15 minutes or so just to contact someone. Totally unacceptable phone customer support. I have to drive to the fricken store to talk to someone.
Great place to go! Tip: always buy insurance on your products.
If you plan on shopping here be sure to ask for ART. We walked in browsing for a couch for our living room and walked out with a whole new living room and dinning room. ART took his time and made sure we got the best deals possible.
We had a great buying experience with Art and the team at Ashley's buying our bedroom set! We will be back again! Thank you!
I have shopped at Ashley's on several occasions. Purchased a leather sofa bed. Something the family could sleep on when they come over for a weekend. Very little use, after two years the cushion covers start to split. I call the warrantee company to repair or replace the covers, and they said the warrantee doesn't cover the cushion covers. Thats not what we were told that encouraged us to make the purchase of leather.
Great sales and great service. It was nice being at the register and not having additional costs added on last minute.
Darla was amazing with helping us find the furniture of our dreams! We had the best experience EVER!!! Definitely will come back to see her!!!!!
WOW DARLA help us out so much I'm very thank full for giving us such a great price. She was very helpful and such a nice person . Very good with kids also it makes me want to go back again and buy some more furniture she did very good I will refer her to all my friends and family .
I love going to this Ashley's, Darla is the friendliest and most helpful employee and she is nice and very knowledgeable about the furniture they sell, I highly recommend going shopping there and ask for Darla.
Loved working with Daniel at Ashley Furniture. Great experience. I appreciated him not being to pushy to get my wife and I to decide and let us take our time. Definitely worth 5 stars
My wife and I are days away from closing on our home and we decided to stop into Ashley to start looking at furniture. We were helped by Jodi (with an I) she was absolutely fantastic! She treated us like family. No pressure. No pushy sales tactics. Just a all around wonderful experience given to us by a wonderful person! When we close on the house we will be back and will ONLY buy from her! She was helpful and is clearly passionate about helping people make their home beautiful.
What a great experience I had purchasing my furniture at Ashley's with Miguel Valladares help. . . moving is stressful and finding cute furniture is hard, glad I had knowledgeable help. It was fast and easy going through out the whole purchase. If you go in the store make sure to ask for Miguel's insightful help.
I came here to check out some furniture for my new place and was immediately greeted with the warmest welcome from Jodi! She was extremely helpful and gave me so many great suggestions. I will absolutely be back for all my furniture needs. Thanks again so much!
I had to write a review because we had a wonderful experience with our salesman, Mukesh. He was really so patient and kind. He was always quick to answer my texts and find my husband and I everything we needed for our home. My only complaint is the check out process because it is quite time consuming. So, if you're planning to buy a lot of furniture, set aside some time to make it happen.
Had a great experience here. I started looking for furniture as soon as the offer got accepted on the house I'm buying. Shane was super helpful and showed me around. I wrote down what I wanted and came back the day escrow closed. Shane remembered me and remembered what I wanted to buy. He gave me a great deal and worked with my budget. I highly recommend this place and ask for Shane
Came in for a bedroom set for my daughter and was assisted by Laura and Art. Both incredible and made sure I was well taken care of. Go in and see them, you'll be happy that you did.
Vernon Isaac is the man! Great help with everything and no pressure. Saved us lots money and was so helpful. Super nice and very excited for our new furniture to come in. Thank you, Vernon!
i love my ashley furniture home store! they are simply the best! i have purchased a bedroom, living room and now a new temperpudic bed with a great discounted deal. they even threw in a love seat that i wanted so bad. so much gratitude to ben & homestore manager linda who were very professional, splendid and not to mention accommodating. i love coming here because it feels like home. ashley furniture home store is definitely family! love you guys!
So im just gonna say it. This place is like a car dealership. Maybe im too new to the furniture game but i walked in to buy a shelf and on my way out.. i told my salesman ill be back for that couch one day. He replied "how much does it have to be for you to take it today?" I said HALF OFF. (Joking) Long story short i have a brand new living room. This is probably my 4th couch purchase ever and this is the first time i learned the price tags are just a suggestion. Feel kinda suckered i never wheel'd and deal'd the past 10 years. All good, lesson learned. Im still very grateful for Ashleys furniture for allowing my wife and i to finance or first living room set back when we were two broke kids. And still allowing us to finance that were two broke adults.
Ashley furniture is such a great place to get furniture 10/10 recommend. Daniel W was very helpful. If you are thinking to buy furniture here ask for his name cause he is awesome!
Daniel Winkler has been an incredible help. I'm looking at furniture for my house and he's helped me find the style and colour I'm wanting. He was also very considerate when looking for a mattress and tried to find one to fit my needs. Thank you so much Daniel. And great job Ashley furniture for hiring such an awesome employee
The palmdale store is amazing. . . i love the staff and customers service. . . amazing sales team the managers were fun and experts. . . very knowledgeable.
Very happy with the quality of service we received from Shane. Go see Shane if you are looking for great customer service and attentiveness.
Daniel was very knowledgeable and friendly while helping me with my purchase. Even though I only got a recliner he still gave me his full attention and energy. Had a great time and will be coming back! Be sure to ask for Daniel!
Just bought some furniture and the service that Miguel provided was awesome. He was beyond helpful. I would definitely recommend this place. Make sure you ask for Miguel though!
This is the first and last time we ever buy from this store. . . My wife is closing her Acct. Today. . . The Sofa set is poor Quality for starters. . wasted 1400. 00 and we were assured that the new Warrenty company was better. Their just as bad as the one they replaced. . . . They denied covering our Sofa because my wife was honest with them and told them we didn't immediately report the issue with the cheap cushion that keeps sliding foward due to cheap Velcro tape. . . so no worries when We bought our Queen Bed set up we had the best experience with Daryl D. At Sit N Sleep. . . . buyer beware.
Today I finally closed my Ashley's credit card. We had a nice run through Better Business Bureau and Ashley's Corporate office. They claimed no wrong doing after I told them their sales associate with their manager lied to me. Like I stated in my last review they said the protection plan was free and I still refused it but got charged for it. BBB will post my claim to make others aware of the situation and also they suggested me contact another place I can report them for their bad business practice. Ashley's didn't budge or admitted their wrong doing and basically threw us in the corner like trash. I suggest anyone who will make a purchase to check the screen to see what you are being charged and asked to see the receipts before signing or do not sign anything! I trusted them and this is what they did to me. This place might work for you but we will never step foot in this place and get taken advantage again by them.
Overpriced for the low quality furniture along with the poor customer service Waiting time for the delivery originally from 10 am to 6pm delivery time 9pm Mattress ( Laura Ashley brand )destined with in couple of months called to try and get it replaced First appointment for someone to come and look at the mattress the guy ringed the bell once waited less than 30 seconds and left, I open the door locked outside didn't see anyone, ( I have cameras on the front door) he claimed he was there for 25 min so I called so he refused to come back and reschedule Second appointment, no one showed up, I called they assured someone ringed the bell and "they called me " all of this is a lie Third appointment the Ashley employee, parked in front of my neighbors house for good 15 min till I walked up to him I let him know I was home so he wouldn't drive away again End of the story HE BLAMED US FOR DMAGiNG THE MATTRESS AND REFUSED TO REPLACE IT
At the store somewhat fair, between sales person and cashier trying to charge me for stuff that I don't agreed on Poor quality furniture (Ashley brand mattress specially) and the worse customer service Horrible experience overall never going back Do not recommend to buy furniture there
I have bought more furniture from Ashley than any other Furniture store. I love the quality over the years. I've had nothing but great thoughtful salesman and even the delivery people have been great. We bought dining room, office, family room, kitchen and accessories and we love every piece!! Ron and Alida
Great selection of furniture. The employees are really nice I just hate dealing with anyone who works on commission. I feel like I cannot take my time to browse around without being pressure to buy something.
Excellent customer service . . . . . Juan Corea went above and beyond to help us. He took the time to show us all the options and fully engage with my family. I will definitely be doing all my furniture purchase at Ashley from now on. Thank you Juan Corea for the excellent customer services provided today.
I'm very upset that the manager and sale person by the name Art did last night. We went to get a couch and they keep trying to sell me their useless protection plan that cost me $149. 99!!! They assured me that it was free and I did not have to pay for it. I told them I did not want it. They keep hiding the screen from me to hide what they were doing. I was told to sign before getting the receipt and there it was. I was charged $149. 99 for something I told them I did not want. I will be calling Better Business Bureau. They cannot charge customers extras on something they don't want. Shame shame shame on Art and his manager!!!!!!!!!!!!!!!!!!!!!!!!! Buyer Beware!!!!!!!!!!! I was able to speak to the manager Aaron that was there during the sale and said I was wrong. Here it is. . . . . Protection plan I did not want $149. 99 Couch with discount $796. 98 Delivery fee $119. 99 Taxes $78. 18 Total charged $1051. 16 My total would of been $901. 17 without the plan I did not want. To the manager YOU sir are wrong and very shady. And yes I did file a report with the Better Business Bureau.
Sammy was very helpful with my purchase and explained the protection program for my dad's new chair got a great deal can't beat 50% off Ashley home store is my go-to place for furniture
Good furniture
Great quality and service. Great delivery communication and timely. Price was excellent on sale and courteous delivery people.
Stand by your products and your customers
I will never buy from Ashley Furniture again! Our power recliner is defective - zipper that holds foam in leg part of recliner broke- foam coming our. The extended warranty we purchased is a total Scam!! They do not list zippers in the non-cover items but they have refused to repair it. When I called Ashley Corporate to tell them that the extended warranty company told us it is a manufacture defect they just told me that I need to take this up with the extended warranty company. Do not waste your money on this furniture. If you do, please do not buy the extended warranty!!!!! If I could give zero stars I would.
Very poor quality furniture! Bought the pop top gately collection family room tables. Go toOpen the end table shortly after purchase -the screws ripOut causing the wood to split. They agree to change it out. The one they exchange it out for does the same thing and now the store manager won't do anything for us at all. It's a manufacturer defect! A poor design! It's not something we're doing - it's something with the mechanism. I've purchased so much in the last few years from them. If this is their stance on this then they've lost a valuable customer in sales! And it won't stop with me, I'll make sure none of my family or friends I have referred to them make purchases from them again!
Ok
My husband and I bought a new bedroom set and dining set from Ashley's and we had the pleasure to have Henry Cruz as our sales associate. He was easy to deal with and a joy to work with I'm not the easiest person to deal with I'm very picky he answered all my questions!!! I highly recommend dealing with Henry when you want furniture!!!
Just bought a beautiful dining room in Palmdale. Had a very sales rep but would NOT recommend this store unless you literally have all day. It took forever to complete the sale. My rep didn't know what to do, kept entering the wrong acct number and would not ask for help. I will definitely go back to the Northridge store but NOT this one.
Had a great day shopping there and had a wonderful staff member Martine Alvarez WAS a great help to me and my son and daughter which both got new beds👍👍😉
Just got a table a very beautiful one too . . the day comes and they deliver it the idiots literally are so careless the dropped the main leg of the table and dented it so badly I had two people there when this happened,they ran into the our wall with a chair they where dropping off too. Seriously we paid tons n tons to have your idiot driver dropping it. They May be in a rush but they need to take in account we are paying customers. They send another guy to "fix" what they messed up n he had such a asshole to us trying to argue with us n tell us that we are wrong that we should of reported it which we did at the moment. That the drivers never care they are always in a hurry. HORRIBLE HORRIBLe!!im writing this ass this smart is "fixing the table".
Adf Tate of the art.
My sales associate, Sabah Ahmed, was extremely helpful as I chose my furniture. The delivery was on time and I love my new furniture!!!!
TLDR; If you find something you like here, LOOK ONLINE FIRST for the real price!! afw.com is a good place to look too! We purchased a bedroom set here once and seemed to have a good experience with our sales rep, so we came back for the master bedroom set. Found one that we liked, but it was way outside of our range. Rep gave us a bit of a discount, brought over the manager, he brought it all the way down to 50% off. Seemed like it might have been an OK deal but he was pressuring us way hard while saying there was no pressure ("tonight only deal, one time offer, etc). Decided not to go with it for the price. Later I look up the price on the website...and it was listed for WAY less than what his "tonight only, one time offer" pressure deal!! Then I do some more research online and found afw.com, where I got my entire bedroom set, exactly the same, at 71% off the price they listed in the store, and 41 PERCENT LESS than their "absolute lowest, tonight only, one time exception" "offer". Doing this saved me $4790 off the listed in store price and $1340 off their best in store deal. See attached pictures for evidence of one of the items. So if you feel like throwing away cash for no reason, this is great place to do that. Nothing against the sales reps but the store management here is obviously using deceptive and shady sales tactics. Your customers will appreciate a little transparency, and maybe not straight up lie to them. At least use the online prices.
Walter is amazing! He helped us find the perfect couch for our odd shaped living room. He was patient and took this time to make sure all the measurement would fit and helped us find a TV stand that would match will all our decor and the new couch. Most places don't have people as good as him who genuinely care. We will be back because of him!
(Translated by Google) I loved the store, and of course I'll be back !!! (Original) Me encanto la tienda,y claro que volvere!!!
We bought a $1500 table which they offered to deliver and set up. They delivered but promised to return at a later date to set up. After numerous calls and being on hold for literally over an hour two different calls. They said they would have the warehouse supervisor call us to set up an appointment. Well he never called. I will never shop there again.
I referred a friend to purchase some couches from Ashley located in Palmdale, CA. Upon delivery, the couches were MUCH darker than the ones in the showroom. We called the salesman and he referred us to the manager, Alex. When we told Alex he asked us to bring the cushion in to match it up. Upon arrival, the couch had been moved from its original location and was placed in a darker corner. It did not look the same as the one we saw before. The cushions were not an identical match either, still darker than the showroom. He then proceeded to make wise remarks to the effect that "he had told us so", made no apologies, and said to "have a nice day". We took photos of the one in the showroom and the one delivered. Noticeably different! The darker color was not a deal breaker, but his attitude was! He claimed they have special lighting which "lightens" the furniture over time. My issue is that furniture is purchased based on color, size, etc. So if I buy a light brown couch and it comes to my house chocolate color, I have an issue! I certainly did not need his rude remarks on top of it all! Will not be back and will not refer them to anyone in the future! I had never had this issue before but he is just a young and immature manager.
Great service today from Elena, Who helped us with a recliner.
I bought a Tempurpedic bed from Art Syed Hassain, the salesman who stated if I had any problems with the bed, to just call the store and they would send someone right over and fix it. Two days later the motor of the bed stopped working. I called the store and was told I had to call the manufacturer. I called the manufacturer and was told someone would be out to look at the bed on Monday 2/25/2019. No one came and I was home all day. I paid almost $4000 for this bed and it doesn't work. I feel mislead by the salesperson who promised to handle any problems we had and just handed the problem to someone else who also didn't deliver.
Good experience worth our time .......
Will never buy anything from here again. Walked in and had a pleasant experience selecting 2 large pieces of furniture, but that stopped there. Furniture was suppose to deliver the day after thanksgiving, moved holiday plans to be home... furniture never showed. Contacted customer service and stated they never had me on the schedule and couldn’t get me furniture til a week later. Was so upset that I couldn’t make a decision then. Called back later that evening and they said they did have me on the schedule but not sure why it didn’t come. Shipping manager called me later and could get furniture in 2 days to me. Called Sunday morning to confirm time, and they stated they didn’t have me on schedule AGAIN!! Was furious. Long story short...Furniture finally came on Thursday.. 10 days after giving them $2k.
Great place to make your home beautiful :)
The salesman Bobby was the nicest person I talked to over there. However when it comes to customer service especially on the phone its non existent. I went back the day after the furniture was delivered with my complaint. I spent almost $4000 on a mattress and box spring and I'm stuck with it. I was told I had to let it break in. But if you let it break in you cant return it. If the company does in fact LET me exchange it I cannot get the difference in price. I asked to talk to a manager and was hung up on then transferred to another company who only has a website. I called back to the 611 Palmdale number and was told I got customer service Corp. who said they would get a manager on the phone with US. The other half of US hung up leaving me with some rude smartass named Alex who said he was a manager but did NOT act like any manager I've ever talked to. He was absolutely no help. I was told yesterday whe I went all the way back to the store 35 mi one way that I would receive a phone call TODAY which I did not. Alex said he was too busy. I'm guessing by what I've seen and experienced at the Palmdale store busy means hes kn the phone handling COMPLAINTS! I would give minus 10 stars for customer service if it was a choice.
Wonderful experience, great salesman, great customer service 👍
I'd give our furniture and delivery a 4 but our dining table had a piece of it sticking out and we've had to call 3 times already in the past less than a month to reschedule for someone to come fix our table. We've rescheduled 3 times already and every day that we reschedule to, we make sure someone's home so that we don't miss the people coming to fix our table. We haven't gotten anyone to come fix the table! This is so frustrating. Our table was supposed to be fixed about a month ago and here we are a month later with a broken table still. Customer service is just wow. They should really give better service especially if the things are so overpriced! Never going to Ashley's again.
Very happy customer here. I received my couch and coffee table, and the quality of these both are extremely well made and beautiful. Not to mention the prices were very good, and I do price compare around. Our sales rep tony was very helpful, and answered all our questions. I plan on going back next to buy a kitchen table and am confident I will receive a good deal and receive great customer service. Note to customers, price compare the online prices compared to the store prices.
If I could give no stars I would I had made an appointment online for 11am I get their i walk in with my kids my friend and her kid and we are looked at not greeted by a man name Robert I so hello my name is katrina i. Have an appointment at 11 he looks at me and just says no I said umm yes he said no again I said are you sure because I made an appointment online he said we don't have anyone who works here name katrina i said oh no I'm katrina and I have an appointment at 11 he says oh ok with who I said idk I wasn't given a person just the time and date to come in so I go into my email to show him because he looks at me like I don't believe you so I pull it up on my phone and show him he looks and makes a comment about my phone screen and how it's cracked I ignore it he says well I guess I could help you so I explain I'm looking for a sectional so he guides us to the area says look around if you have questions my name is Robert I replied ok thank you so I'm looking and I remember their was one I saw online and I wanted to ask about so I say hi Robert I saw one online would you have it in store I say let me look it up for you and he looks at me annoyed again I ignore him so I'm looking and as I'm going through my phone for the couch he looking at my kids and makes a face like omg mind they are kids and they are touching things trying out the chairs they are 2yr old and 5yr old and my friends kid is 3yrs old I'm not letting them run around so I'm stopping to correct them pick up my 2yr old and he like still acting like he is annoyed and he say oh they have a lot of energy don't they in a really rude way I say oh yea they do I'm still pulling up the couch I find it show him he takes my phone looks it up and a I ask can I finance it he say oh yea so I start to fill out the paper work by myself he like over their talking to another employee he comes back and say oh no we can't do it because it's in a warehouse and they have a separate thing he vaguely explains it and says you would have to pay the full price I'm annoyed because I felt I was dismissed because I had to kids and not looking all did up that I was a waste of his time and he didn't offer me any other couches similar to the one online or even try to cut me a deal on any other couch the whole thing was a total waste of time never again going to Ashely
Need to explain better about what base price means and prices for delivery and the fee on the taxes.
Do not finance through Ashley’s furniture whatever you do they will lie to your face and do everything they tell you that they are not going to do and put your business out there no privacy protection
100% Worst experience, they are only friendly when you come in and once they know you are purchasing furniture. Agents being friendly but when processing it, always wrong! And even its a small piece of furniture it will take them hours to process it bec theres a lot of papers they wanted us to sign! This was not tbe 1st time that it happened to me. Recently, I purchase a set of lamps from them but it almost 2 weeks i have not receive it until now. I have been calling their store but it is just routed on their call center. Worst Customer Service Experience!
Great place to come, and shop for furniture very great customer service. also very good management. I was helped by one of the managers her name is Chelsea. Very caring, very helpful. Definitely will return to upgrade my kitchen thank you, to all the Ashley staff members great work.
So I must say, this has been my finest transaction by far in my life. Robert guided my wife and I through not just what we wanted but what we truly needed and did not press once for us to purchase something. He simply allowed us to walk around and see what we liked and merely guided us through normal quality to best quality and let the products speak for themselves. We came toward the end of our our journey with Linda and Stephanie to do all the numbers and legal wizard work lol the whole time everyone was super helpful personable and kind. If your thinking of purchasing furniture, decor or bedding for your home I highly recommend going to see Robert. You will not be disappointed. Thanks again guys!!!- I&M
Was a great experience shopping for furniture today. Thank you so much for having such a great staff.
Came here to help my mom find furniture to remodel her bedroom we got a great deal my mom couldn't be happier with her purchase. Sales rep Maria helped us to get the best deal. Unfortunately one of the items we purchased was damaged but the wonderful associates there had no problem resolving the problem I would definitely recommend this store to anyone looking for quality furniture at a great price.
Over priced, our Livingroom set fell apart in less than 2 years.
Please don't shop at Ashley Homestore. I had the store manager say oh we will give you a store credit since you purchased a mattress with us and it's only been like 2 years and now you need another one since it sunk in and not once did she say you needed to use it in 60 days. Since I didn't need anything at the time and she said we could not use it towards the new mattress since they don't give discounts on that brand we waited and now that we moved to a new home they say oh we can't find the store credit in the system. Worst customer service ever, will not be shopping with them ever again. I just purchased a new home and need to furnish it however won't be going to them.
We had amazing service at Ashley. Debbie helped us pick a beautiful TV stand and bedroom set for our son. She was knowledgeable, friendly and helpful. Delivery was a breeze. The information, tracking and phone calls let me know exactly when they would arrive. Jose was so friendly as he set up all the furniture. Thank you so much. We will be returning soon. Great experience and very happy The Husted Family
We bought a couch 5 years ago. We went into Ashley's, sat on a couch in the showroom and loved it! When this same couch was delivered to our home we noticed immediately this was not as good of quality as the showroom couch! Its incredibly uncomfortable. You sink so far down your back starts to hurt within minutes. After 2 weeks parts of the frame underneath broke. Shortly after that some springs have broken. Its a complete disaster! Oh and it stains so easily! I would give zero stars but thats not an option. I will never buy furniture from Ashley's again! And i highly recommend everyone find another furniture store to shop at.
We bought a couch and a love seat 5 years ago. The cushioning is pretty much gone. It had a pulled thread on one of the cushions when we got it. We figured we would wait and get it all fixed with the extended warranty that we paid an extra $129 for since our salesman told us the warranty would cover everything. Of course, the extended warranty pretty much covers nothing. I wish Levitz was still in business. They made GOOD furniture. It lasted 20 years and the cushioning was still in good shape. The cloth was falling apart. Ashley Furniture couches lasts 5 years before they start getting bad. Will never buy from Ashley Furniture again.
After shopping around for furniture for our new place, my fiancé and I decided to go to Ashley's on Friday at 8:30pm. . . (A bit inconsiderate since they close at 9pm). Anyway, we're greeted by Robert; who let me say was so wonderfully helpful. He was very informative, down to earth and patient with us (we are first timers). He offered us deals which we decided to take him up on for Saturday since it was getting too late. We came back in Saturday morning and spent the next few hours shopping and finalizing. Again, the customer service was so great. Robert and Chelsea were both very helpful and both honored the deals/ discounts from the previous night. The only thing that I wasn't too stoked on was the delivery options as the people who are delivering for Ashley's aren't necessarily Ashley's employees but just contracted through them. So, that means that they obviously don't represent what Ashley's sales represent, which is fine but I'm just a bit nervous for the delivery process as it will take 2 weeks for all of our stuff to get to us. Hoping all goes well.
Been trying to call .no answer.i have a nail and staple sticking out off my brand new livingroom set ....ill go in and she what bs they give me
Maria was a big help.. great customer service, great service...
Furniture is particle board and made very cheap. Bought a living room set two years ago and the fabric has already began to fray to the point of a tear. I recommend Selective Home Furnishings in Palmdale. What a difference in quality and service. No more Ashley Furniture for our family. ☹️
José was very delightful throughout our experience.
Walter is the best salesperson at the Palmdale Store. Not only is he a salesperson, but he's an interior designer. When it comes to picking the right pieces and putting things together he is by far THE BEST!!! Ask for him when you go in and you won't leave disappointed!
Great pricing and quality, and the staff was helpful and knowledgeable and friendly and professional
I am very happy and grateful for Ashley furniture and for the help I received from Walter. He is very knowledgeable and professional in his work. He listened to my needs. He helped me with a Tempur-pedic mattress as well as a living room set. I can definitely recommend Walter to my friends and family.
Great service with Ali helping me
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
