Ashley Store Palmdale, CA

The customer service at Ashley's is the best! They really care about the customer. They don't care how many questions you ask, They are happy to answer! Prices aren't too bad either!

Jose was very helpful he went above and beyond for us i would gladly recommend him to anybody

I purchased a $20k Tempur-Pedic bed last month. After one week the bed was giving my wife back pain. Tempur-Pedic was the wrong decision for us. Well at Ashley’s, there’s no refunds so you better like what you’re about to get because we had to exchange the bed and buy at $5k bed and buy $15k worth of other stuff that would not fit in our home within 10 days. Not a great experience. I would recommend buying anywhere else that lets you get the standard trial with a mattress.

Jose helped us pick the perfect couch with no rush

(Translated by Google) Everything was very nice! José was kind and helpful! (Original) Todo muy bonito! Nos atendió José Amable y dispuesto a ayudar !

Great service and worked with us 💯

If you shop here ask for Ali. He’s the worker I had the pleasure of shopping with. He didn’t shark attack me through the doors, and simply said if we need anything to let him know. We let him know our situation and what we looked for and he took us through the selections. He moved furniture around and let us mix and match chairs, pillows etc. and extended the tables for us when asked if we’re allowed to. He even went as far as to let me take his tape measure home w me (I didn’t have one) and use it to measure my house, and trusted me to return it to him. He had no issue with us walking away with nothing, and didn’t try to sell us on anything we didn’t want/need at all. We ended up settling on a great couch for our home the next day. Ali is the best guy and deserves his flowers.

(Translated by Google) Jose is the best and very kind (Original) Jose es el mejor y muy amable

(Translated by Google) Jose is Ashley's best (Original) Jose es El mejor de Ashley

My Husband and I went in looking for a new bedroom set, Martin was very welcoming as soon as we walked in! He gave us space to check out all the bedroom sets and came to check on us to see if we had any questions. When we finally had picked a bedroom set, we mentioned we were also looking for a mattress, he took his time to show us many mattresses until we finally picked the right one! we are so excited to receive our furniture in our new home! Thank you Martin for your time and patience, and for the hassle free experience, we will definitely be back in the future! - Mario & Ariana

Jose is a very good salesman

Terrible customer service. Make sure they hand you everything when you pick up and order because if THEY forget it, you suffer the consequences. I’ve picked my bed up from them over a month ago, filed a complaint the next day due to a missing piece- a month later I still have yet to receive the missing part. You try to contact their office they will purposely direct your call to customer service. I’ve been told the part was re-ordered and weeks go by and I ask where’s my missing piece and then they tell me they have to order it again. The worst part is they rather have me waste my time than to give me a refund on the bed that I can’t even use. Ridiculous.

Ashley Store in the AV is the worst furniture store I’ve ever dealt with. My delivery date was changed multiple times with no accountability. Jackie is unprofessional and not suited for customer-facing roles, while Stephanie should not be in management. The supervisor is no better and provides no real support. The customer service here is dishonest, unreliable, and unacceptable. I will never purchase from this location again.

Jose was great no pressure assistance.

Had an Amazing experience here, thanks to mukesh and manager miguel. very helpful and knowledgeable

Jose was great! Very friendly, patient and helpful. I was in and out of the store in less than 30 minutes and completely happy with the purchase of my new dressers. I will be coming to him for future purchases!

Quick and easy!

Vernon was a great help at Ashley Furniture in Palmdale. He was very knowledgeable and provided the help we needed. Good work, and thank you Vernon and Ashley Furniture.

I just bought a new couch for my new home and I’m so happy with the entire experience! A special thank you to Julie and Martin, who were both so kind and helpful during the process. They really took the time to answer my questions and made sure I found the perfect couch for my space. Thank you, Julie and Martin for making this such a great experience and for going above and beyond!

Great Customer Support really friendly staff Thanks to Martin and Julie I was able to get the couch I wanted , I was in there for less than an hour , made it real easy for us with their great prices and quality furniture they also didn’t mind that my Wife Ignacia was thanking them for 5mins straight I will definitely be back for the coffee table tell them Rey & Mito sent you

Grabbed a brown leather couch today, Jose was patient and answered all our questions. Never felt that car salesman pressure, which is important to me. Thanks Jose!

Perfect customer service . Jose Fonseca was very polite professional and helped us in every way possible.

Walked in here looking for a bedroom set. Fonseca was really helpful and patient with us as we shopped around the store bombarding him with questions. They even price matched a set we found online and gave us a great discount on the white glove delivery service. Super satisfied to say the least.

I spent 14,000 dollars at Ashley’s in Lancaster. I made my purchase in June . They sent me broken and scratched furniture that I am still trying to get it replaced to this day because they for whatever reason are not giving me a return for broken furniture. I notified them the day they delivered it and they will not give me a return. Their customer service line is awful it is always a different person because they outsourced their customer service representatives. The representatives are not allowed to give out a corporate number so I have no where to make a complaint. I will never recommend this furniture store to anyone. Please be careful on making any purchases here. This will be one of my biggest regrets walking into this furniture store.

Excellent service and good prices. Michael was very friendly and got us a good price. No high pressure sales tactics.

very cool and patient, answered all questions

Great customer service . Very much satisfied

Great employees huge help and got a couch that im absolutely in love with coming back soon for more furniture

Very helpful and friendly

Nice store and Gigi was great!

Vernon is an amazing sales associate, very patient and very informative. Will be back because of his work ethic.

Gigi was sooo helpful. I wanted a specific couch that was not carried at the store. She found it in gray so I could test for comfort. I got home and measured only to realize it was too big but could work if I changed the chaise which Gigi helped resolve quickly. Excited to get my couch!

Jose was very professional and attentive finding what I needed it excellent service

Good customer service

Great service!

(Translated by Google) Excellent service, good seller, thanks Jose (Original) Excelente servicio buen vendedor gracias Jose

Great customer service by Jose.

All the sales representatives had great attitudes and were extremely professional and listen to what I was looking for, and they actually found what I wanted

Friendly staff priced right for the quality

Jose fo with him great customer service and extremely patient. Haveveeb buying here for years and he is amazing!!!!

Jose help us and guide us purchase our table great customer service will definitely recommend him

Salesman Tommy was very helpful and polite!

Very good customer service

(Translated by Google) Very good service, thank you very much Jose for your help! (Original) Muy bueno servicio muchas gracias Jose para su ayuda!

Great customer service!!

We came to this store and received an amazing customer service from Jose and Olga. I highly recommend this place and ask for Jose. Olga is the manager and helped us with all of our needs.

Salesman was awrsome!

Vernon Isaac is a great, a helpful working and a joyful person to be around, give that man a raise!!

We received excellent customer service from Vernon. He was patient, knowledgeable, and personable. We look forward to working with him again.

Jose was very helpful and got me what I needed and wanted

The salesman was extremely helpful, showing me where to find what I was looking for.

Jose Ruiz was very nice throughout the sale listen to our needs and what we were looking for, very patient and very helpful. Miguel the manage was amazing to us very understanding and patient.

The sales person was knowledgeable and helpful. Have not been delivered as of yet so we will see how that goes.

Martin was super attentive to our needs.

Great experience! We bought a dresser, end table and sofa recliners, and Don at the store was personable and courteous to explain everything, order, and follow up with delivery details. Everything arrived on time, and was professionally brought into our home. Thank you!

Thank you José for helping us today. Great customer service!

Great customer service. Very knowledgeable

Excellent Service with all that work there. Manager is wonderful. She is truly knowledgeable and kind Thank you Linda Stevens

I'm a disabled person which meal walking can be very difficult after a period of time. When I first entered the business I was greeted by a sales rep. with a big smile on her face and introduced her self as GG.. after learning my difficulty walking GG offered to get a wheel chair and assist me, I was totally shocked GG took her time pushed me around the entire storm more than once. I had a pleasant experience with GG and all the other employees at Ashley. I hade a wonderful experience and thank you all so much, thank you GG

(Translated by Google) José Ruiz, thank you for your excellent service and attention. I greatly appreciate your comments and service. (Original) José Ruiz gracias por tu excelente servicio y atención. Te agradezco mucho tus comentarios y servicio

Gigi at the Palmdale store was wonderful. She allowed us time to look and then made herself available when we were ready to purchase.

Great customer service found everything without problems

Had a great experience at this furniture store! Annie, Mukesh, and the manager Julie were all incredibly helpful and professional. Mukesh took the time to explain everything we needed to know about our new TEMPUR-ActiveBreeze smart bed, making the whole process smooth and stress-free. Highly recommend their team if you’re looking for great service and knowledgeable staff!

We bought a large sectional and the experience was extremely easy. We had done our research and knew what we wanted before arriving. Ashley's website is very effective, but we were extremely happy to have visited the store as our sales rep was able to answer more questions and help us find the exact combination of prieces what we wanted. He was efficient, friendly and we got an excellent deal. The experience was fantastic and we love our new sectional!

Jose was great to work with and answered all questions

Very good customer service Jose and Miguel were both very helpful I recommend Ashley furniture

Great service, Great stuff!! Olga is amazing!!! THANK YOU!!!!

My experience at Ashley with Emma and Miguel was great! I went in without a purse because I only wanted to look and didn’t want to be pressured. Emma respected my only wanting to look and I wild her I will come get her if I had a question. Emma followed from a distance and when I had a question she was able to be assist me. Miguel being the new manager was also great in making sure everything was correct when Emma asked him for assistance and when I needed clarity on an advertisement. Just a very pleasant experience I will refer the two of them especially.

The seller is very friendly.

I got a mattress 2 months ago and I am having problems with the item the mattress sags badly I'm trying to get it changed but they give me excuses

Soon as I entered, I was greeted by Raymond. He was friendly, asked what we were looking for and directed us. He left us alone to browse the store. He periodically checked on us. We met the branch manager, and she was just as friendly. We got a GREAT deal on our furniture. This is our 3rd time purchasing at Ashley’s Furniture. We keep coming back for the great selections, staff & prices!

Shopping for furniture can be very stressful. Here at Ashley our experience was NOT with the help of Jose and Miguel!! Can’t wait for the beautiful furniture to be delivered

Plenty of choices, will match sale prices of competitors. Quick delivery and a very helpful sales people

Very professional Service ,

Good service

(Translated by Google) Here at Ashley, everyone is very kind and attentive. Jose is especially helpful with any questions or needs. I highly recommend him. (Original) Aquí en Ashley todos te atienden muy bien y son muy amables, especialmente José te ayuda en cualquier pregunta o lo que estés buscando te lo recomiendo a el.

Jose was very patient and very nice. I would recommend him. The manager was also very nice, sweet, and lovely.

Fast, friendly and got just what I needed.🥰

(Translated by Google) The best service (Original) El mejor servicio

Jose, Jacob, and Stephanie were amazing and made me feel welcomed. Great experience

Very great deals and help provided by Jose everyone is very attend to what you are looking!

Jose was extremely patient while shopping with our 3 year old and very helpful with our shopping needs!

Jose Was Great With Service And Help

Smooth and easy transaction, pleasant experience.

Great guy jose check him out

Thank you Jose!!!

Excellent quality furniture, good service. Ali was very helpful.

Very helpful and courteous. I was able to find what I was looking for and received a great sales price.

Michael Was our sales representative and he was excellent. What I especially appreciated was he was there to answer questions we had but didn’t hover over our shoulders. We felt no pressure. We initially looked at different pieces that were of interest to us and left the store Only to return an hour later and make a decision to buy. The store was inviting and all of the sales people were friendly and welcoming

We were very happy with our service and our purchase!

Vincent was extraordinarily patient with me. He was very personable, knowledgeable just outright kind. Answered all my questions. I had been dreading to shop there. Lived out in Antelope Valley for 40+ years, but because of Vincent's kindness and personality it was so easy to make a decision. I will recommend him to all my friends.

very good service, it was a good experience.

My visit to the store was great. Juan was very kind and professional. Just don't try to call the store, nobody answered the phone after selecting to speak to the store, during business hours. Just go there instead.

Juan is a great, respectful Salesman. He helped us and did his best efforts with our purchases. Thank you

Vincent provided us excellent customer service. He paid attention to our needs and concerns and did a great job. First time at Ashley’s and had a great experience. We left with a new mattress and whole new bed set. Thank you so much Vincent!

Found a great deal

Exelent customer service

Sales associate was super friendly and knowledgeable. Having never shopped as Ashley, I was very impressed and would certainly recommend to friends.

Vernon Isaac was super helpful and recommended some beautiful options for furniture.

Thank you for such professional, knowledgeable and valuable assistance! Five stars and beyond!!!!

Called in with a question for our couch and Jackie was so friendly and helpful. Couldn't be happier with her help!

Upon entering Ashley Furniture they accommodate us right away without waiting too long, they able to give us and work with the best price which we are satisfied and we are very happy about the outcome. Thank you so much for your help Mr. bobby and Miss Julie Your team are the best!!! #Teamfalguera

A very customer friendly , accommodating , he explained the process and well knowledgeable with the items/furniture. Thank you Mr. Bobby for helping us purchase our furniture to our new home. I highly recommend you. #TeamFalguera

Very nice experience. Emma was very helpful and knowledgeable.

Gigi was very nice and friendly. We needed a new bedroom set and she was very helpful.

They treat you like family

We had sales personnel Emma, she was the sweetest and paid attention to all of our needs, and wants with our products plus purchase. I will be back soon because the experience was really warm and welcoming with her there. I’m excited to get my table but moreso she should be recognized for her dedication and hospitality. I really appreciate her

Stopped in to “look” at living room furniture and were greeted by Mukesh. We explained what we were looking for and he patiently walked us thru the store as we tried all the couches. Needless to say we not only left purchasing new living room furniture, we also bought ourselves a new bed. We are excitedly waiting delivery this week.

Eshan was very helpful and helped me out so much , if you’re looking for furniture I will definitely recommend Ashley’s and ask for eshan

Jose was great to work with and helped us find what we needed. Looking forward to great sleep my fiancé and I will be having in our near future.

Eshan was such a great help in the purchase of our dining table!! We will definitely be back because of Eshan. Great people like him make a world of a difference!!

We are very excited about our purchase, we got a great deal and Annie was a great help. The manager helped us out too. Win win for everyone. I went in with a budget and they made it happen.

I just got my new table and I absolutely love it also it was fast friendly survice

Thank you Jose

Thank you Vernon Isaac for the excellent customer service!

Emma and Miguel were great help would recommend 100%

Amazing experience with Jose, he was super helpful and not pushy about anything which is hard to find these days. Definitely recommend him for a good shopping experience

We were very happy with the delivery of our furniture from Ashley. They were on time, polite and professional. Definitely would give them a excellent rating.

Jose was very patient with us and walked us thru the whole store to look for the things we needed.

I had a fantastic experience at Ashley’s Furniture Store, thanks to the exceptional service provided by Matthew Maran. From the moment I walked in, he was attentive, knowledgeable, and genuinely helpful. He answered all my questions thoroughly, making sure I understood everything about the furniture I was interested in. Not only did Matthew clearly explain the financing options, making the process feel easy and stress-free, but he also took the time to measure and show me several options that fit my needs. His patience and professionalism made me feel completely comfortable, and the entire shopping experience was pleasant from start to finish. I truly appreciate his outstanding service and believe he deserves recognition for the great job he’s doing. If you're looking for a smooth and enjoyable furniture-buying experience, I highly recommend asking for Matthew Maran at Ashley’s Furniture Store! I am planning in getting the loveseat recliner and the full-size Stearns& Foster mattress.

(Translated by Google) Was a pleasure buying in this place the salesman was very attentive (Original) Was a pleasure buy in this place the salesman fue muy atento

Jose was very helpful and provided wonderful customer service.

My visit today at Ashley furniture was good Eshan helped me out a lot he was nice and very patient and understood what type of mattress and bedframe I wanted great work I’d recommend him to help you

Excellent customer service and very attentive.

Annie K was the best helper here at Ashley furniture. She’s super sweet and such great help!!!!!

Love my purchase

Jose and his manager I didn’t get her name but such a lovely lady, were very helpful the best sellers I’ve met thank you for making our visit very enjoyable we ended up leaving with some awesome recliners! Thank you I totally recommend this place!

I was having trouble ordering something online. So I walked into the store to ask for help. I was told that " because the produce said "online only", the salesman inside the store could not help me in any way." I didn't need anything but help walking me through the purchase. Not do it FOR me!! So...I guess I don't need the product! I have never had a good experience in this store!!!

Vernon, he’s a excellent employee. He takes his time he works with you. Nothing is a rush. He has good customer service his excellent.

Stopped in to buy a chair I knew I wanted. Ended up leaving with that, plus a loveseat and ottoman. Vernon was my sales rep, and he was very knowledgeable, helped me get the best deal w the fastest delivery.

Very professional, and paid attention to details.

Jose was very usefule

Eshan was genuine from the beginning. He did not make me feel pressured to purchase anything. I will tell you he made me feel understood and for that I am grateful and we purchased the “BMW” of couches.

(Translated by Google) We love the fast service we received. Thank you, Jose, for your excellent service. (Original) We love the fast service we received. Gracias Jose por tu servicio excelente

Vincent was excellent

Vernon Isaac was our sales associate he helped us with our entire living room setup and made sure we didn’t leave disappointed. Customer service was top tier would recommend to anyone looking for real furniture

I would like to commend Martin and Stephanie at the Palmdale store and Pablo at the Northridge store who were all so extremely patient, kind, friendly, helpful, and knowledgeable. I am very happy with my purchase and all of them were amazing in completing all the necessary paperwork. Thank you very much. God bless all of you.

Bobby sales person was kind and informative

Great service from Eshan and Miquel thanks

show room not a store

Vernon was a great help in choosing out a new recliner for my dad. He was patient and knowledgeable.

Great service had Vernin help us he did a great job,

Jose was very helpful, informative and was not hoovering over us.

Jose was very chill and laid back. He greeted us at the front door and from there never bothered us once. He let us shop until we had a question and he immediately knew where the product we asked for. Good stuff.

Excellent experience! Salesman Vernon Issac help up with our choices is a as amazing,, very pleasant and professional. He was the main reason we purchased today he made it happen. We will definitely be return customer.

I am not someone who usually writes reviews, but I felt extra compelled to write one for this store because of Stephanie's incredible customer service. I called the store to inquire about replacement cushions for an Ashley Furniture sectional I had purchased years ago through a 3rd party and she went above and beyond to help me out. She told me the item had just gotten discontinued but that she would try to gather more information on how to get the cushions and call me back. When people say this, it almost always means they will not call you back, or if they do, they'll give you a very vague answer and not really help you any further. Stephanie not only asked for my number, she followed up through text message and texted me AFTER business hours to give me an update to ensure that I had not been forgotten. She continued to follow-up for several days with updates and to provide options on how to replace these cushions. Even if I don't end up getting replacement cushions, her service has really made me want to purchase furniture from this store in the future. She really deserves some recognition for going above & beyond!! Thank you Stephanie for all your help!

Good customer service from Vernon Isaac! Had a great experience.

Purchased a bed...Manager and Makesh knocked themselves out to accommodate our needs. GREAT EXPERIENCE...

Very helpful staff Annie was great happy with my purchase.

Vernon and Olga are the best. Thank you

Great service. Olga and Jose were attentive and knowledgeable about their products and design! They went the extra mile and we felt good about our new furniture purchase.

José and Stephanie provided great customer service. Never felt obligated to purchase anything and José really tries to give us the best price. Come see him if you are looking to buy furniture from Ashley’s!

The employee assembling my couch was snooping around in other areas of my home and i noticed through my cameras. When he saw the camera he instantly walked back to the living room.

The bed set i ordered in store came in and was swarming with bed bugs. Absolutely horrified and was glad my husband was able to see it before we put it in room. They did not take no accountability and tried to blame us for it.

Horrible disgusting company. They send customers busted scratched damaged furniture upon delivery. Then when you tell them the same day they then refuse to replace it and blame you for causing the damage. Do not ever buy from here. They also cause damage to your home while delivering the furniture. They ruined my floors. The technician are also very incompeten and left his tools behind.

Vernon Isaac showed me several options for an office recliner and I was able to determine which one best suited my needs. It was a pleasure working with Vernon.

They always send damaged furniture. No quality control whatsoever.

Went in to purchase a side table. I had a $50 gift card from a previous purchase. I was not able to use it because they no longer accept them. I can understand if they are no longer offering this type of savings but to not honor something that was already given is unworthy. Secondly I was told I would receive my delivery on the 14th it did not show up. Today I call to check on my delivery and I'm informed that I will receive it on the 28th due to it being on back order, this would be fine if I had been told. I'm sure they had to have known this. In talking with the female manager who would not honor my gift card, she tried to get me to purchase something else so she could make me a deal. Because of how she handled this sale, I will no longer shop with Ashley furniture. Sorry I had to leave a negative review.

The sales person Ali greeted me with a smile, asked what I was looking for. Took me directly to it and ended up buying one you recommended. Excellent customer service.

Great customer service, Very patient with making sure I was happy on top of being satisfied with my purchased. Definitely would purchase more later.

Eshan was a great help today. Very patient and not pushy, please go see him if you need anything from Palmdale location.

I am a real estate agent in Las Vegas, Nevada (and I say that for a reason). My husband and I bought a property in California in December 2024 and bought furniture from the Ashley store in Bakersfield California. I feel that customer service is 99% of the sale. I DISLIKE when I am followed around in a store like I’m trying to steal a sofa and run out the door 😂 when I just want to look. We had a gentleman by the name of Eshan Herat, come up to ask us if we needed some help and I told him yes but we want to look around first. He literally said absolutely, and we took our time looking. After we found what we wanted, he helped us in the smoothest way possible. (We even got an Ashley credit card!!! ) He is by far one of the nicest, most helpful sales people I’ve ever dealt with. (I know SALES, being a Realtor in Vegas, I see and hear alot) We bought furniture that day and bought MORE again today. Thank you Eshan!

Had exactly what I wanted at the right price and quick delivery. Emma was very helpful.

Eshan helped us today, very patient and not pushy. I highly recommend to go see him!

I went to buy furniture at Ashley's in Palmdale. Eshon was my sales man. He was professional, patient and worked with my budget ask for him when you go to Ashley's he's the best!! I will be coming back and he will be the first person I will go to again to buy my furniture.

Mr. Josè and July were awesome! Very patient both, and excellent customer service.

Went in earlier was looking for a new bedroom set told Eshan what I was looking for and he found me that exactly and even help us out with the financing to get us a better deal. He was so helpful, patient, attentive, informative, polite and he made the process easy and quick. I would recommend Eshan to my friends and family to come to Ashley and get helped by him.

Vernon Isaac provided great customer service and was very patient.

The sales clerk was not pushy but listened to what we were looking for and assisted us with that and spoke about the construction of the recliners. Which really helped us with our decision

They was so helpful best customer service ever

It was a quick and easy transaction.

Vincent was amazing helped us with what everything we need and made so easy for us to pick what we were looking for amazing customer service and very friendly would definitely be going back to see him for more furniture for our home

Eshan help me to pick out some very fine furniture and he was extremely patient and helped me a lot to get exactly what I wanted.

Excellent customer service and knowledgeable

I had a fantastic experience at Ashley's Furniture yesterday while shopping with my spouse and son, thanks to Annie's exceptional customer service! She was extremely helpful, took the time to understand what I was looking for, and made sure I found exactly what I needed. Annie's friendly and attentive approach made the entire shopping experience enjoyable. I highly recommend working with her if you're looking for great service and quality furniture. Five stars isn't enough - Annie deserves a ten-star rating!

Vernon was extremely helpful.

Hello !! Everyone just got new kitchen table and reclining sofa . Service was amazing Eshan and Julie store manager were very incredible. Eshan was not patient and Eshan was as not pushy .

No pressure sales and a military discount. Loved it

Ali, the sales representative was very knowledgeable and a pleasure to work with.The manager was amazing as well, thank you .

The sales rep. was very helpful. He helped me find what we needed fast and he was friendly. Communication re. the delivery was efficient and the delivery men did a good job. I bought a sofa bed. It looks good and it's comfortable. No complaints.

I had a great experience! The furniture at Ashley is TOP QUALITY and you don’t have to worry about it breaking down, especially if you get a peace of mind warranty! The salesman was wonderful! Thank you 😊

Vernon Isaac was very courteous and helpful. Helped me get an end table

Vernon Isaac, Was very friendly, Knowledgeable on what we needed and easily, helped us to make our purchase. Thank you, Mario A Rivas

Very nice Very patient 😀 👌 and very helpful

We enjoyed working with Bobby. Very easy going and pleasant to work with. We had time to view our options and felt comfortable in our decision. We bought our bedroom set for our new home. Oh and we also decided on purchasing our dining room table as well. We couldn’t be happier with our decision to walk in to Ashley’s! Thanks Bobby..

Went in there with the full intention of my husband and I buying a bedroom set and the sales lady harassed us throughout the entire store. I work in sales and I get you want to make commission but when we tell you multiple times that we will let you know when we have any questions and you stare and follow us throughout the store it’s annoying. Couldn’t even look without her following behind us or coming up to us every 2 minutes. We literally ran out of the store just to get away from her. Moral of the story we left Ashley’s without a bedroom set. The new bobs discounts is right down the street and had way better service, we bought our furniture there.

When my family and I went to Ashley to look for a new bed for myself, we were greeted by Emma. I wanted a Nectar or Tempur-Pedic mattress with an adjustable bed frame. I have a bad back and needed a bed mattress that would support my back. Emma was great but a little aggressive. I get it, I've worked on commission before. From the other reviews, there were hidden charges and bait/switch tactics with some accessories. I don't remember the managers name, but she did give a discount. Since we were buying two beds (bought my son the same bed with a different base, this is important for this review). I spent over $8000 on my bed (my parents bought my son his bed as a Christmas/Birthday present [they spent over $7000 for his bed]). Don't get me wrong, I love the bed. I sleep very well on the bed. The complaint is the customer service and the lack of service. About a month after purchase, we started noticing that the bed slid down on the base by about an inch to 2 inches. We went to the store, and they scheduled a tech to come out Awesome. The tech couldn't figure out why the mattress was sliding down on the base. He "recommended" I switch mattresses with my son. What?! No... The bar that is holding my mattress on my bed already popped out because the mattress put so much pressure on it. While the tech was at my house, he called Tempur-pedic to inform them of what was happening. Tempur-pedic said it wasn't their issue. Ashley says it isn't their issue. They don't know why this is happening. So.. what am I supposed to do? I bought the bed on 11/03/2024. So the tech told us, to raise the foot of the bed as high as it goes then lower the head part of the bed all the way down and then push the bed back to make sure the bed was pushed back onto the base. Why do I need to do this to a $8000 bed/frame BECAUSE on my son's bed, the mattress does not slide off when it is adjusted to certain positions. I called the customer service line on or around 12/14/2024 to see what is going on with my case and was told that it was still being investigated. Seriously?!? I just want my bed to stay on the base, I don't want to keep scooting it back on the base. As a paying customer of an $8000+ bed, I would expect Ashley to want to fix this. I won't be shopping there anymore. It's January now, and no one is letting me know how they are going to resolve this.

(Translated by Google) I loved the place, the beautiful furniture (Original) Me encanto el lugar los muebles bellisimos

Our experience was nice, Vernon was very helpful and gave us free shipping on our order

Jose was amazing. I recommend him to help you out. He got us the best deal possible.

Sale Rep Jose greeted us as we walked in and helped immediately, found what we needed, with his management Olga kept within pur budget and we walked out with everything we wanted. Satisfied customers! Thank You

Jose was great!

Juan at the Palmdale store was a great sales associate. Will definitely go to him when I need more furniture.

We went in to see Beds and walked out with a bed in less than an hour. Thanks to Vernon Issac; Excellent Service and very polite. Thank you once again

Was helped by Vernon Issac today I told him what I was looking for and my budget and he was very helpful in helping me find something fit my needs - this was my first experience with Ashley Homestore but l’ll definitely be back

It was a great experience shopping at Ashley’s Furniture Palmdale. We found the dining table we were looking for. Thanks to Vernon Isaac for the great help. He was so patient and took his time to find what we wanted.

Vernon was such a great help. He helped us out with not only great customer service but also a great price!

Jose was a great salesman with a fast ordering and check out

Vernon Isaac was a big help in finding the perfect mattress he has great customer service I will be coming back soon

Bad customer service, out of country. They can not fix any issues on say “we so sorry “ do not buy from this company.

I went in to the Palmdale store looking for a comfortable small reading chair and was greeted by Vernon Issac. Vernon walked around the store with me pointing out chairs that might work for me. He was very patient with me as I sat and tested just about every chair in the store. I found exactly what I was looking for and Vernon was very efficient and professional in finalizing my transaction.

Jose was great

jose is very helpful !

Very helpful!

Staff was very helpful assisting our purchase of two beautiful Recliners. They were attentive and worked with us on the price and delivery date. They made our shopping experience Great!!!

We received great service and prices for quality furniture as always. This is why we are repeat customers and recommend Ashley to everyone.

I am completely disgusted by the customer service of Julie (store manager) and Olga (sales manager) when I approached both of them with my issue, they were completely unprofessional, rude, and discriminating against me. (Racist) I have never been treated this way by a furniture store, or by any manager as a matter of fact. They acted as though they didn’t have the time nor the patience to help me with my order and issues with my order. I am completely disgusted with their behavior as management I have called customer service several times to complain. These two individuals should NOT be working as managers! Ashley furniture please do better.

Jose was very helpful as soon as we got through the door. We knew what we wanted and were in and out in a jiffy.

The store has beautiful furniture cut it is very cheaply made. Low quality. As a strong, clumsy person, many things wouldn't last a week.

Purchased a bed from Ashely because supposedly it was great quality. The Bed broke in the 1st year and it gets worst with time. Never again. Don't Buy.

Very nice store with nice people. 👍🇺🇸😊

Issac is an amazing salesman. Very knowledgeable and informative. He was very patient and helped my wife and I with our purchase.

Our sales girl Tati was great. No pressure just walked around with us answering all our questions. Made a great purchase

Bobby was great when showing me different sofas, checking out and making sure to answer all my questions

I love this place Vernon Isaac was so sweet he helped us out from the time we hit the door. He has great customer service I'll be back.

Outstanding, great salesman!

Merry nice personnel always helpful Jose and Olga

Experience purchasing item in store was fine. When it came to delivery day, we were advised delivery driver was minutes away. Then we were lied to about the delivery driver being lost. When we spoke with the driver to try to provide directions to assist the delivery, we were hung up on. Turns out the delivery driver was making other deliveries instead and had no intention of making a delivery to our house on the scheduled day. Now we must wait several more days for them to attempt delivery again…. Perhaps this is a rare occurrence, but a truthful assessment of delivery status could have avoided wasting hours waiting for a delivery that was never coming.

GG she take time with me and help me good person i'm very satisfied.

Fast and quick service and the best price ask for Jose

Great support Thanks

Went Black Friday shopping and had a great sales associate who guided us through the process and made sure we’re following every step of the way. Thank you Vernon!

Vernon Isaac, was Awesome! Very helpful. He had Awesome customer service.

I went in and found what I was looking for because I had already picked it out online. Made my purchase and was done in less than an hour thanks to the associate that helped me.

No pressure easy shopping , good discounts.

Thanks Vernon Isaac for finding us the "tiebreaker" rocking chair we were looking for.

Vernon showed us around, he was great at answering any questions we had about the furniture! Gave us enough space to look at what we wanted but was still available for any other questions. Thank you!

Great experience. Salesman Ali was the best gave us all the information we needed. He showed us all the electric mechanisms of all the units on the couch. He explained the whole process of the ordering and delivery and set up.

Huge fan of Ashley love the quality furniture being able to have warranty on all my furniture makes it a breeze. Excellent customer service. Thank you

Great customer service and very friendly

Jose was Helpful with everything.

Stephanie was amazing in orchestrating our order! Thank you Stephanie! We appreciate you very much!

Annie at the Palmdale store was friendly from the moment my husband and I walked through the door. She was so helpful. The exact color Chester drawers was not in the store so she wouldn't stop until she found the color I needed on line. I really liked the one she found for me so I made the purchase. I was happy I decided to stop at Ashley furniture first. I left out a happy long time customer.

Very helpful checked on us several times throughout are time. Quick and fast checkout.

José is amazing, very patient. Great service 😁!

Mukesh is a wonderful representative, great purchase experience. Thank you.

Mukesh was the representative that helped with my purchase, and it was a beautiful experience. Thank you, Mukesh!

Great experience. Salesman was very patient and informative of what we wanted and looking for. Very good price and discounts. Kudos to Vernon my salesman.

Mukesh was excellent and patient with us! Very friendly!

Vernon helped me and my family out and was very knowledgeable and helpful. He was able to help us save a lot of money and helped us get the furniture we needed for our new home! Thank you!

Jose was amazing and helpful. Usually store purchases are tedious and long, but he made sure that we were in and out expeditiously great customer service.

Juan C was very helpful with assisting with our mattress purchase. He made the buying process so easy and fast. Thanks!

Thank you Jose for your help really nice and Kenny was so helpful 😋

(Translated by Google) Thank you for helping me in detail with my questions, and thank you!! (Original) Gracias por ayudarme a detalle con mis preguntas, y gracias!!

(Translated by Google) Thank you for your good attention Jose (Original) Gracias por tu Buena atencion jose

Mukesh has always been our salesman Very kind and friendly. Top notch customer service

I visited the store in Palmdale Ca. I was looking for recliners and I found two that will go great in my living room! The woman that helped us, Annie was an excellent customer service rep. Thanks again for all your help, Annie!! Would definitely shop here again.

Great experience time after time. I have made several purchases and have been happy with all but 1.

The sales folks/manager were willing to work with us.

Vernon was good help. He helped us with our couch and getting a 4pc set with a good price. Thank you.

last year Gigi helped me find my dream bed and now today she had helped me find my dream couch. She really is a sweet and helpful woman and she is the only person who helped me every-time I go in store. Me and my family really appreciate her so much. 10/10 her work ethics are amazing. 5 stars all the way for you Gigi!!!! I will show you guys my couch once it’s delivered I’m soooooo happy thank you Gigi🩷!!!!!!!

Vernon went above and beyond in showing us the furniture we were looking for. He was extremely knowledgeable and patient! If you guys go to Ashley’s, ask for Vernon! You won’t be disappointed!!! Thank you Vernon for being the best

Jose was very attentive and helpful.

Mukesh was very very helpful with explaining colors and textures. Very easy to work without the high pressure. I would highly recommend him.

This was my first time with this company and Mukesh was an amazing person very professional. I highly recommend to look for him to help you with everything you need !

We worked with Karen and she was awesome! She helped us find the perfect furniture for our new home.

We shopped at Ashley's furniture today and had amazing experience and help from Mukesh today

Mukesh has been absolutely wonderful I came in let him know what I needed and he helped me in every way possible Tell you right now, don’t see anyone but Mukesh you will not be dissatisfied!!!

My visit to Ashley's was AMAZING!!! We felt very welcomed as soon as we stepped foot inside. Mathew Moran was very helpful, he guided us throughout the store until we found the perfect match for our family. 10 out of 10 customer service!!!

My wife and were looking for a new mattress and Mukesh was extremely informative and helpful in the entire process!

Jose helped with a lot. Thank you

This is my second time coming here and both times Mukesh has been helping us. He is been just amazing I am very happy with our furniture and his help. Thanks Mukesh

He was a very helpful and nice person. Mukesh

Great experience with purchase, Gigi was very helpful and professional. Very happy with the whole process. Definitely we are going to purchase more items in the future from Ashley Furniture.

Annie K. Is very approchable,and a great listener to all are wants and needs, shes a great kind sales person and let us view qualities, ,because of Annie's great qualitiesv, we choose to buy at Ashley's furniture store. Annie deserves a Big insentive!!!

Had a wonderful time working with Mukesh

Very helpful and a great experience overall.

We recently bought a couch from Ashley furniture, and the whole experience was excellent. The salesperson was friendly and professional, delivery was done in a timely manner, and even when we had a slight issue with one of the legs of the couch, it was handled quickly and professionally. We love our new couch, too. I would definitely recommend Ashley!

The worst shopping experience, the vendor was trying to sell us the most expensive dinning sets even when we said we were on a budget and looking for a table only, she was trying to prevent us from going to the lower priced items and when I finally went to that area I saw a table that was perfect for our chairs at home, it was on sale for $49.99 and when I said I wanted it she said it was gone, I said if I can take the one on display and she said no, I said if I can order it for later and she said it was not good for us and it was not what we wanted. I said I want to order it and she said it will take so long to get to us and my husband finally got tired and told her that she looked like she didn’t want to sell it to us and ask for manager, she said there was no manager. I said I want to order the table and then she did it and said the sooner day we can receive it was Nov. 1st and I said it’s perfect but I saw her going through the dates and I saw Oct .23 and I requested that day. Finally we got the table we needed after all the struggle with the vendor. Happy with my purchase but vendors need to know that some families are in a budget and depending on the service received, maybe later that same family can come back to purchase something more expensive and you can get a better percentage out of your sale but don’t try to force people to buy something they can’t afford. The delivery people on the other side was amazing, they put it together for us and showed kindness. Attaching pictures of the table and how good it looks with my chairs.

Very knowledgeable.. very pleasant to talk to!

Excellent customer service at the store & on the delivery! Thank you!

We are extremely happy in the service your store provides…the sales people that helped were very kind patience and professional…we have come back to the store to purchase various items at least 4 or 5 times…..thank you for having your store in Palmdale..location is close to us and very convinced!

Excellent service from the salesman to delivery. Great experience!

The crew that delivered my rug were pleasant and helpful The rug is beautiful

We ordered all of our furniture back in July. When I say all, I mean ALL. Dining table, 2 bedroom sets, and a living room set. We were told it would be delivered in 2 weeks so by 8/10. Well, we got one piece of our bed set about two days after our order so we thought, great! We’re getting our stuff earlier. They kept delaying every piece of our furniture. The first bed piece we got, they told us the second wouldn’t deliver until middle of September. They also do not answer their phones (the store) and customer service can only help so much. Overall I don’t think I would purchase from Ashley’s furniture again.

Came in and had the pleasure of working with Vernon Isaac. He was great, stayed within our price range, helped us find what he wanted. All for him he’s great and super friendly.

The salesperson who helped us went above & beyond. When we were looking for a leather sleeper couch & there was nothing for sale on the floor, she looked online at their website. & worked with us until we found something we liked. Very helpful & courteous!

Excellent service provided by MUKESH. Thank you.

I LOVE MY FURNITURE I PURCHASED FROM ASHLEY FURNITURE...MY SECTIONAL.. DINING ROOM TABLE..LAMPS AND MY RUGS MADE MY HOME FEEL LIKE HOME..I LOVE IT...THANKS ASHLEY!

Ali and the team were very friendly, helpful and fought to get us the best pricing.

Vernon Isaac was a great help with making a purchase. He walked around the store with me and helped me find items that fit my budget. Found some nice pieces for the airmen at Edwards AFB!

Mukesh was wonderful and very helpful.

Great experience with Vernon. Helped out a lot.

I will be completely honest about my experiences. I have visited Ashley Furniture store multiple times, and each visit feels overwhelming, as if I am being approached by aggressive salespeople the moment I enter. It reminds me of the pressure I feel when shopping for a car. I often express that I prefer to browse independently, yet I find myself constantly followed and asked if I need assistance or if I’m finding everything alright. If I had questions, wouldn’t I seek out help myself? On two occasions, different sales associates requested that I write a review. However, if I’m merely browsing and haven’t made a purchase, what would I have to review? Additionally, I find it uncomfortable when a salesperson, like Ernie, directly asks me to write a review for him. While he answered some of my questions, I don’t believe that alone justifies a five-star rating. I returned three months later to make a purchase, knowing exactly what I wanted, and while I received assistance, the interaction felt rushed. I still don’t remember the salesperson’s name, and there was a noticeable language barrier. Once again, I was asked to provide a review. I questioned why I felt pressured to write reviews. Yes, I received help, but it wasn’t exceptional service. I even jokingly asked if he could write a five-star review for me, claiming I was a fantastic customer. My point is, if a salesperson truly impresses me with outstanding service and a genuine personality, I would be more than willing to give a glowing review.

Vernon the best sale representative

Very good service and friendly mukesh

Mukesh

Gigi was wonderful helping us find the best deals for our new dining room set and furniture for our living room. Can’t wait to set it all up!

Jose is very friendly and answered all our questions.

Great customer service!!!!!

As soon as I walked in Mukesh, greeted me and was super quick to help me find a couch. I came in again unexpectedly and we picked up from our prior conversation. He did an amazing job helping me. Thank you!

Jose at Ashley furniture was actually very helpful work with us and negotiated a price that we were comfortable in paying for a set of couches. Come to Ashley‘s in Palmdale and look for Jose

José at Ashley’s Furniture was very helpful and went above and beyond to get us the pricing within our budget. He is extremely nice and easy to work with.

Jose was very helpful. He helped us find the perfect furniture we wanted

I had great customer service 5 stars! The issue was the fact that the mattress (Ashely’s brand) came damaged. We called and the tech came down. The tech agreed. They didn’t like that , so they wanted to send another tech. The mattress has 2 weeks, and it was an issue from the start. Be careful and ask always if the mattress is rolled up in factory. I spend $4000 in total just for them to bs a customer. 100% lost a customer.

Purchased a Beautiful Ashley Couch and chair this afternoon from sales consultant Gigi. Caring service with sincerity and a smile. My wife picked out the set of the electric couch and chair, just what she wanted to replace our current living room furniture. Happy wife a happy life of course. Gigi gave us excellent service and phenomenal quality and value for our shopping experience. My wife and I highly recommend Ashley Furniture and Gigi great service.

Amazing service.

Service was great. Thanks to Isaac!

I enjoyed my time coming to Ashley furniture of Palmdale, Emma was so nice and helpful!

We had a pleasant experience purchasing furniture for our new home. Emma was patient and helpful from the moment we walked into the store until the end. Thank you Emma!

Makesh is very well informed. Made my visit feel inviting and easy. I look forward to having makesh help me again. Furthermore I would recommend the staff to everyone as they are all helpful.

Mukesh was great salesman

Jose was super friendly and knowledgeable, he answered all our questions. Super happy with our visit and our new home items.

Friendly and helpful.

Thank you Jose great service late night

Thank you Jose!! For being patient and supporting me with my first furniture purchase.

Alia, worked well with me. He was kind and professional. He was able to save me some money due to discounts. Job well done! Charles Lee Whorry

Sales lady was verynice I just didn't find what I needed.

Always a pleasure shopping at this store. Mukesh is always very attentive and a great help!!! Will be back again!!!

Good afternoon, my name is Philip Rodriguez, active duty U.S Marines, first let me say the custom service is excellent. Stephanie & Jackie are a blessing. My family punches furniture with your company for the last 10 years that my parents has lived in Palmdale. Years ago the second party for the insurance made it a pain to work with them over the phone, but thank you to your team.

Vernon was an amazing help here! Was very quick and efficient and told us all we needed to know. Definitely will be returning for future purchases!

I got the Best deal ever I! Recommend Ashley Rancho vista Palmdale

Mr. Ali was patient and very helpful. I am satisfied with my purchase.

Very nice to deal with

(Translated by Google) Very kind (Original) Muy amable

Jose Ruiz was very patient, had great customer service and helped us pick out lovely couches.

Matthew was really great he had great customer service and helped me with all my needs!

Very good customer service very patient and helpful Thank You

Vince was very helpful.

Jose and Juan superstars. Super easy process, highly recommended, please give them a rise.

Vernon is awesome. He took me straight to what I needed and was very professional. Thank you, sir!

Thank you Vernon Issac

Ashley's furniture is a joke when you try to talk to corporate about a return and all they do is just put you on hold and never answer your call again . Very unprofessional.

Had a wonderful store experience with Vernon. He was amazing and very knowledgeable and helpful. Excited to make my purchase for my family room was able to find the perfect sectional for my home.

Just had great customer service. Polite and patient.

He was attentive and informative and friendly and worked very hard to make us happy.

(Translated by Google) Thank you very good customer service. Thank you Olga and Alfredo (Original) Gracias muy buen servicio al cliente. Gracias Olga y Alfredo

Vernon was excellent and gave great customer service!

Ashley’s is the best place to look for when you’re in need of new furniture , Jose he helped me out the previous time i was there had great customer service and made things easy!

Alfredo was AMAZING! He ensured that I was happy with my purchase and made sure I got the best deal.

Just moved into a new home and needed to get rid of my old furniture. Karen was so attentive and helped me with all my needs and questions! Make sure to ask for Karen, she’ll make everything so simple!!

I had a great experience thanks to Karen! She was incredibly helpful, patient, and knowledgeable throughout the entire process. She listened to what I was looking for and guided me to the perfect pieces for my home. Her friendly attitude and attention to detail made the shopping experience a breeze. I highly recommend working with Karen for anyone looking for exceptional service!

Right off the start I was greeted as I went into the store my Mukesh. I just recently moved to Lancaster so I was in need of new furniture at a good price and most of all good Quality. I let Mukesh know exactly what I need it and my budget. He was very knowledgeable and explained everything to me. Never did I feel like I was being pressured to buy anything I didn’t need. Great customer service and so respectful and patient with my family. Thank you again for all ur help. You Mukesh and Julie. They have a customer for life.

Had a great experience Jose was wonderful

Mukesh did a great job. He helped with our purchase, it was a smooth process. Thank you Mukesh!

We shopped here on 9/26 and were helped by Ali. He was very professional, attentive and patient. He balanced multiple customers with grace; we were impressed and appreciative. A great first impression & first buy for us ~ we’ll definitely be back!

We had a great, fast , and easy experience with Vernon Isaac. He was very knowledgeable & Patient with my wife & I.

Great service !

I really enjoyed picking my furniture in Ashley Furniture, I was helped by Vernon Isaac!! He was very nice and helpful. Also, he was very patient with us

Vernon Isaac was a very helpful sales representative the moment we walked in. He took the time to help us find exactly what we were looking for. His main concern was that we left the store happy with our purchases. Vernon was friendly and a good sport. We would love to have him help us on our next visit.

Vincent was the best sales person and I will be back for more!

Mathew swooped on us as soon as we walked in the door asking for phone numbers and emails immediately. Then when we asked to look around alone he followed us around the whole store from about 100 feet away staring at us like a hungry shark. The furniture was of poor quality and so wretched their salesmen. If you want to feel like you’re shopping for a used car this is your place….

Vernon Isaac was a big help. I plan to do business with in the near future

Shopped at Ashley's for the first time in years & Olga & Jose are the Best! Great service, smiles, helpfulness & professionalism. Prices are ridiculous but that's not their fault. Just because of them I'll shop there again.

Mukesh provide excellent customer service and patience with explaining Ashley products.

Bought new mattresses at Ashley’s home store in Palmdale and Vernon issac was very helpful providing excellent customer service. I highly recommended coming here!!

Vernon issac was very helpful and kind. Ask for vernon when at ashley’s he will give u the real deal and is honest

OLGA WAS SUPER PATIENT AND HELPFUL!! SHE IS AMAZING! VERNON IS VERY KNOWLEDGEABLE AND ATTENTIVE!! I WIL DEFINITELY COME BACK AND HIGHLY RECOMMEND THEM BOTH FOR ALL YOUR NEEDS!! EXCELLENT CUSTOMER SERVICE 👌🏽 PLEASE DON'T HESITATE TO BUY FROM THEM AT ASHLEY FURNITURE!!

Vernon was extremely helpful and made the process very simple! I will definitely be back to get more with his help.

Thanks for your help!

Mukesh helped us have a great experience at Ashley’s. He greeted us right as we entered the store and did not give up on us. We will definitely come back in the future.

Mukesh was fantastic and very knowledgeable. Great overall experience.

TATI WENT ABOVE AND BEYOND TO HELP US FIND THE FURNITURE WE WANTED. GREAT CUSTOMER SERVICE AND PROFESSIONALISM. THANK YOU TATI!

Emma was really helpful, I love how she treated us. So lovely.

Grat job every time

Was very attentive and and kind.

Vincent was amazing and very helpful!!!

Jose, was a great representative he made sure we found exactly what we were looking for. Thank you for the great customer service.

Great experience! Olga and her staff were all very helpful. Will be coming back for all our future needs. Thank you!

Emma Grey provided excellent customer service throughout the whole process. Helped me get exactly what I wanted.

Karen helped me shop for a couch she was very friendly and super helpful she was also very patient I’m a very picky person and went in like four times until I found the couch I wanted, I will definitely be going back to her.

Mukesh was great to us and was patient with us. Great sale rep. I would recommend him to anybody.

Mukesh was very helpful and acknowledged with what we where looking for. Thank you

Mukesh was very helpful and patient when I was indecisive with my purchase. Great service overall.

Great job Walter

great customer service

Ali great guy explains every detail

Terrible Experience - False Promises and Hidden Charges I recently had a very disappointing experience with Ashley’s Furniture. I visited the store and found a couch set, bed frame, and nightstand that I liked. The sales rep assured me that they would honor the price displayed on the floor. However, when it came time to finalize the purchase, they suddenly refused to honor the agreed-upon price. The sales rep spoke to the manager, Julie, who did nothing to resolve the issue. Instead of addressing the problem, she rudely refused to honor the floor price and walked away. It felt like they were just giving me the runaround, with no intention of standing by their word. To make matters worse, I discovered that they added furniture insurance to my order without my consent. I never requested it, nor was I informed about it, yet it showed up on my invoice . This is completely unacceptable and feels like a blatant attempt to charge me for something I didn’t agree to. I didn’t take well to this and decided to cancel my purchase. I’m extremely disappointed with how this situation was handled and will be taking my business elsewhere in the future. I strongly advise others to be cautious when dealing with this store, as their customer service is severely lacking, and they seem more interested in hovering around you as you browse the store, pressure you into buying and squeezing extra money out of their customers than providing honest service.

Firstly, Julie Reynoso was extremely helpful, knowledgeable, and patient during our shopping. She was very helpful when it came to explaining all the different bed frame and couch options. Everyone was very patient with my 2 yr daughter running around everywhere. They even went out the way to bring her a little notepad and marker. Then our experience with delivery was beyond our expectations. They set it up at the front counter. Then the delivery drivers called shortly before our scheduled delivery time to let us know they were on the way. They were very polite, professional, and careful with furniture placement. The professionalism of your team deserves to be recognized - and is rare in many businesses. We are very pleased with our purchase and the entire experience. We will definitely recommend your business to friends and family and won’t hesitate to do business with you again.

Last night My grandpa and I were looking for a new bed set up for his new house. We were kindly assisted by Alfredo who listened to all of my grandpa's medical situations. His back problems neck problems and much more. He recommended a bed that suited all of my grandpa's conditions which I'm grateful for so hopefully he has less pain on an excellent bed. Shout-out to Alfredo for providing exceptional customer service and hospitality

Was very helpful, and respectful.

Emma the sala person,was very nice kind and helpful,T

Ali at Ashley’s furniture was extremely helpful, patient, kind and informative.

(Translated by Google) The staff is very friendly and helped me find what I needed. Jose is a very salesman and was very attentive. (Original) El personal es muy amable y me ayudaron a encontrar lo que necesitaba . Jose es muy vendedor y fue muy atento .

(Translated by Google) Thanks for José's good attention, I love my new room. (Original) Gracias por la buena atención de José , me encanta mi nueva sala .

Tati was friendly and very knowledgeable of all products I. Needed. Great service !!!!!

Store is beautiful and clean the employees are well trained and knowledgeable will be back!

I inquired about a bed frame, Alfredo was outstanding! I'll go back to purchase it soon!! Thx

Came in to shop for a new sofa set and dresser, Mukesh was an excellent help, showed me options in all quality and price ranges, he was an absolute pleasure to work with.

Vernon was very nice & knowledgeable. Sold us a very nice couch & sofa. Was not pushy and very patient.

Vincent was amazing in helping me find the perfect couch for my home, and getting me the financing I need. Thank you!

I just wanted to express our gratitude for the outstanding service Vernon provided during our furniture purchase. His expertise and patience in helping us choose the right pieces made all the difference. You truly went above and beyond to ensure we were happy with our selections, and it shows in how perfect everything looks in our home. Thank you for making this a smooth and enjoyable experience!

Jose was a great sales person very helpfull

Mukesh was excellent with me I recommend him

I had the BEST experience at Ashley’s furniture the customer service was amazing they helped me find a great dining room set and I was in and out of there in no time!!

Today my husband and I bought a new couch and José was very friendly. He was not pushy like sales persons can be. He was very delightful to work with. Thank you!!

I have been shopping at Ashley’s for years already and always feel happy and satisfied while leaving !

best customer experience i’ve had ! definitely recommend, will be shopping here again

Hi, Walter is an amazing sales associate! He helped me with buying an amazing grey wooden table that fits amazing in my dining room. I would gladly recommend him! Treats everyone like family!!!!

(Translated by Google) I bought furniture at Ashley's and the experience was excellent. Walter was very friendly and professional. I highly recommend Walter to help with everything without hesitation. Thanks Walter! (Original) Compré muebles en Ashley’s y la experiencia fue excelente. Walter fue muy amable y profesional. Recomiendo mucho a Walter para que ayude con todo sin dudarlo. Gracias Walter!

Walter was great. Helped me and my family out so much and gave us a lot of info. If you’re trying to get furniture ask for Walter!!!!

I recently purchased furniture from Ashely’s and the entire experience was fantastic. Walter was incredibly helpful and knowledgeable, guiding me through the selection process with patience and expertise. Thank you so much once again Walter for all your help.

Gigi was very accomodating and had helped us in making our shopping experienced warm and fun.

My recent shopping experience at Ashley was overall very satisfying. As usual,Ashley provides a wide range of products, convenient one-stop shop for most of my furniture needs. GG their sales agent is superb in helping us.

Mukesh was an exceptional sales person and I will definitely come back and see him...

Very great experience with Vincent! He was very knowledgeable of the mattresses and was able to answer all of the questions I had. Would purchase from the store and Vincent again!

Thanks to Jose who was very helpful, patient, and kind!

Jose was excellent, very patient. Definitely has great customer service. And Definitely recommend him. He was great.

Vincent was the best! He helped us as first time bed buyers decide what we wanted and made it easy and quick. 10/10 experience!

Vincent is the man!!!

Bobby. Provided superb customer service. Explained different products and warranties. Felt comfortable asking questions, was patient and dedicated time to my concerns. Come see Bobby at Ashley in Palmdale.

Bobby was really nice, professional, and helpful person.

Mukesh was quick and efficient and got us what we needed

Thank you Juan and Julie for your outstanding service and quality products. We are so happy about our new furniture.

Gigi was wonderful to work with and very helpful getting the things needed for my place. Thank you!

We went on 8/9/24 to shop and had the good fortune to get G.G. to help us! She was so friendly and helpful…this lady knows her store offerings…and was wonderful at letting us wander around on our own but there in a jif if we had a question. She made the entire process so easy, no pressure and very enjoyable. We ended up making purchases that perfectly addressed our furniture needs at home. We cannot recommend her highly enough…she will be our go-to for any and all future purchases. Ask for G.G., thank us later!

Good stuff and good management So much helpful Ashly Palmdale , Ca

Mike’s was very helpful and had patience and gave us all the info we needed.

Wonderful experience with Mukesh. I highly recommend to speak with.0

Ali was awesome at giving us options in our price range. He was very friendly, informative, and willing to listen to what we wanted.

Very helpful

Mukesh he was very help-full and he work whit us and was easy to work with.

Excellent

We had a great experience shopping with the help of Vernon. He helped us decide on the best option for us and gave great details about all the features of each piece we tried while shopping for recliners. We are thrilled with our purchase

Very good service, everyone very sweet!!!!!!!

(Translated by Google) Good service (Original) Buen servicio

Beautiful furniture and accommodating management. This sales team went out of their way to make sure we got exactly what we wanted. Thanks good people.

Been coming for years

I was told a delivery date was set and once I was charged then changed the date when we already said prior to paying that date was a hard date for us. Wasted time and had to cancel whole order due to this and now wait 3-5 business days to get money that I was already charged

Great

rita was really helpful

Emma was very helpful and kind super professional

I am very happy to work with Rita she is awsem .

Our salesman, Vernon Isaac, was kind, courteous and knowledgeable. The reclining loves eat we chose was in stock and will be delivered on August 17th. Making this purchase could not have been easier. Thank you!!

My wife and I visited this store in order to take advantage of the 12-month 0% interest on their furniture. Vernon Issac (Sales Associate) assisted from the moment we entered the store. He was polite, informative, and not overbearing when declining certain upgrades/options on our purchase. We would definitely return to this location in the future. Thank you Vernon.

Emma was my sales person, she is very accommodating and helpful. My experience with her is a A+.

Great service welcoming store all staff very nice and patient specially Elena

Very personable and friendly. The rep listened to what we wanted and was very knowledgeable on product prices.

Vincent went above and beyond for us and was extremely patient, I asked a million questions and he answered every single one of them. He helped us pick our new couches and bed with a dresser! Extremely happy with his customer service!! 10/10

Great Experience. Vernon did an amazing job. Very helpful and knowledgeable.

Vincent is a great salesman very helpful in assisting with your needs and has very good attitude with customers

Thank you Ashley for doing business with us your associate Walter was very nice and patient and thorough. We are very happy and satisfied with what we are going home annd with are Agreements of how we will pay for our furniture and when. Your associate Olga was also very nice and helpful . Thank you again Walter. He is a very good worker . We would love to return again for more when possible . 🙂

(Translated by Google) Joshua was very kind and helped us with whatever we needed. (Original) Josue fue muy amable y nos ayudó en lo que necesitábamos

Jose has really Good customers service

Jose provide Great service very happy with the experience 😀 👍

Vincent was a great helper.

Rita was very thorough and helpful. She got us exactly what we wanted. Excellent service will be back to purchase more in the future.

Jose was a pleasure to work with. He was patient, and got me the very best deal on my purchase of a sofa and loveseat/recliner. I am a loyal longtime customer.

Been shopping here for years. The staff is always eager and willing to work with me. A special shout out to Jose for his professional assistance, helping me with the purchase of my sofa/love seat combo.

Informative. Gave us enough space to make a decision & purchase a new sofa.

Gigi was awesome, in and out with a new sofa in less than 20 minutes. She listened yo what we wanted and took us straight to our best options. Gigi is your girl if you're at Ashley Furniture in Palmdale.

Came in today and found a wonderful couch. Our sales person, Rita, was amazing. Ask for her if you need anything! Update 1: So my couches were delivered on Saturday and they were not the correct ones. I contacted Ashley's and reached customer service who said I would need a tech to come out. The soonest appointment was yesterday 8/13/24. The tech showed up and spoke with me about the whole situation. We then went to the Ashley's in Palmdale and spoke with the store manager, she spoke with myself and the tech and I told her that I was not happy about receiving the wrong couches and she was trying to figure out what they can do. I told her I want to exchanged the couches for the correct couches and she said they did not carry the couches I wanted in the dark brown color. I then said that she confirmed with the sales person Rita that they did have them in the color I wanted. She apologize and then asked how we could rectify the situation. I told her that I wanted a different set of couches then and she said that would be OK. Then she said I needed to pay an additional amount for those couches. I asked her why and she said because they were more then what I paid. Then I showed her the sign of the couches we were supposed to get and the new ones I wanted and she said she would have to speak with corporate to see if they could make an even exchange. Now 24 hours later I have hear nothing so I came up to the store and I'm waiting for a response

Annie was outstanding. Friendly place to visit

Vendor Ali was wonderful extremely helpful in our need.

They were wonderful. Ali really took the time with us. Jackie helped scheduled a rush delivery for us as well. Great Job

Emma and Olga were very helpful. My 8th purchase and I love Ashley’s

Jose was great

Great quality furniture with great customer service. I'm looking forward to my new furniture! S/O to Jose 😊

Great

Ali and Olga were the best in helping us get what we wanted.

Me and my husband have been coming here for a bit stopping I. For the past 6 months and we’ve finally had our minds set on a couch and Bobby helped us have peace of mind with our decision we are thankful for him

Best costumer service and great friendly staff @ Palmdale store.

Clean, neat, organized store even though we were not able to find a mattress that fit, Jose was very attentive to our needs

Great experience will definitely come back

Great price go to Julie she was incredibly helpful

Vernon Isaac was such amazing help and helped me find the exact furniture i envisioned for my new home. I appreciate his help so much!

Mr. Vernon was excellent. He listened to my needs and knew exactly what I was looking for. He saved me a lot of time & hassle. He is a very courteous and professional and patient salesman. He is very personable and I would recommend him to anybody who needs assistance in finding what they are looking for. If I could give him 10 *** I would.

Bobby and Julie gave us a wonderful experience and helped us get our lovely new furniture. I appreciated their patience and willingness to help us today.

Excellent customer service

Walter was very helpful with finding us the best deal possible that fit our budget and schedule.

(Translated by Google) Excellent service and the saleswoman Gigi very friendly (Original) Exelente servicio y la vendedora gigi muy amable

Gigi she have nice

Super helpful and fast. Found a matching dresser to a bedroom set I bought 16 months ago!

Mukesh was very friendly and helpful

(Translated by Google) It was a good experience (Original) Fue una buena experiencia

Jose provided excellent customer service

Best place to shop in town! Great customer service, and great furniture! A+ Sales associates go above and beyond to satisfy your home needs! Go check it out! 💯

Execelent service

Excellent work Walter, very good.

(Translated by Google) Excellent very good service 👍 👏 walter (Original) Excelente muy buena atención 👍 👏 walter

(Translated by Google) Jose was a good customer representative, it was a pleasure shopping at Ashley's store in Palmdale (Original) Jose fue buen representate al cliente fue un placer comprar en la tienda de Ashley en palmdale

Great customer service

Emma at the Palmdale location was a great help with my family and also my child who was a handful at the time she gave us snacks and made our time go pretty easy even though we waited for approval she made the wait worth our while. Thank you so much and we will be coming back here again for my parents.

Mukesh was very helpful and kind person. I recommend him if u are looking for furniture.

Vincent was expeditiously helpful in our purchase of a new bed. You're appreciated Vincent, your professionalism is beyond reproach.

Exceptional Service! Ali & Olga Are Absolutely AMAZING .

Very grateful for the terrific service from Mukesh Amin. His expertise helped me find the perfect recliner for my needs and delivery service was wonderful.

(Translated by Google) Excellent service from José (Original) Excelente de servicio de parte de José

Good Service

Jose was very helpful and patient. The customer service was superb

Vernun was the best! They were able to give me the best deal in town.. The manager was amazing and both provided us great customer service! Thank you for taking care of us! You’re amazing

He was a great salesman. I had slot if questions and he was patient with me!

Vincent was so professional and knowledgeable. He made our purchases a breeze and was so helpful and patient. We will be back. Thank you so much

Mukesh was a great sales representative to work with. His expertise, patience and support was out of this world. Very polite, professional and eager to fulfill what I was looking for in a sofa. I made my purchase and am very pleased to have worked with him and now have my dream sofa. Thank you, Mukesh! :)

I was asked to leave a review while I was in the store, the woman asked me to leave a review and made it seem like she wouldn’t continue with my receipt print out until I did so.