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Ashley Store Palmdale, CA
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Palmdale, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to the Ashley Store in Palmdale, CA!
How to Find Us & When to Visit
Furniture Shopping Tips
Affordable Pricing, Quality, and style in Palmdale
Ashley Stores Give Back!
Customer Service
In-store offers
What our customers say
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Jose and his manager I didn’t get her name but such a lovely lady, were very helpful the best sellers I’ve met thank you for making our visit very enjoyable we ended up leaving with some awesome recliners! Thank you I totally recommend this place!
I was having trouble ordering something online. So I walked into the store to ask for help. I was told that " because the produce said "online only", the salesman inside the store could not help me in any way." I didn't need anything but help walking me through the purchase. Not do it FOR me!! So...I guess I don't need the product! I have never had a good experience in this store!!!
Vernon, he’s a excellent employee. He takes his time he works with you. Nothing is a rush. He has good customer service his excellent.
Stopped in to buy a chair I knew I wanted. Ended up leaving with that, plus a loveseat and ottoman. Vernon was my sales rep, and he was very knowledgeable, helped me get the best deal w the fastest delivery.
Very professional, and paid attention to details.
Jose was very usefule
Eshan was genuine from the beginning. He did not make me feel pressured to purchase anything. I will tell you he made me feel understood and for that I am grateful and we purchased the “BMW” of couches.
(Translated by Google) We love the fast service we received. Thank you, Jose, for your excellent service. (Original) We love the fast service we received. Gracias Jose por tu servicio excelente
Vincent was excellent
Vernon Isaac was our sales associate he helped us with our entire living room setup and made sure we didn’t leave disappointed. Customer service was top tier would recommend to anyone looking for real furniture
I would like to commend Martin and Stephanie at the Palmdale store and Pablo at the Northridge store who were all so extremely patient, kind, friendly, helpful, and knowledgeable. I am very happy with my purchase and all of them were amazing in completing all the necessary paperwork. Thank you very much. God bless all of you.
Bobby sales person was kind and informative
Great service from Eshan and Miquel thanks
They gave me bad credit without giving me furniture. The workers there were rude and didn’t talk to me.
show room not a store
Vernon was a great help in choosing out a new recliner for my dad. He was patient and knowledgeable.
Great service had Vernin help us he did a great job,
Jose was very helpful, informative and was not hoovering over us.
Jose was very chill and laid back. He greeted us at the front door and from there never bothered us once. He let us shop until we had a question and he immediately knew where the product we asked for. Good stuff.
Excellent experience! Salesman Vernon Issac help up with our choices is a as amazing,, very pleasant and professional. He was the main reason we purchased today he made it happen. We will definitely be return customer.
I am not someone who usually writes reviews, but I felt extra compelled to write one for this store because of Stephanie's incredible customer service. I called the store to inquire about replacement cushions for an Ashley Furniture sectional I had purchased years ago through a 3rd party and she went above and beyond to help me out. She told me the item had just gotten discontinued but that she would try to gather more information on how to get the cushions and call me back. When people say this, it almost always means they will not call you back, or if they do, they'll give you a very vague answer and not really help you any further. Stephanie not only asked for my number, she followed up through text message and texted me AFTER business hours to give me an update to ensure that I had not been forgotten. She continued to follow-up for several days with updates and to provide options on how to replace these cushions. Even if I don't end up getting replacement cushions, her service has really made me want to purchase furniture from this store in the future. She really deserves some recognition for going above & beyond!! Thank you Stephanie for all your help!
Good customer service from Vernon Isaac! Had a great experience.
Purchased a bed...Manager and Makesh knocked themselves out to accommodate our needs. GREAT EXPERIENCE...
Very helpful staff Annie was great happy with my purchase.
Vernon and Olga are the best. Thank you
Great service. Olga and Jose were attentive and knowledgeable about their products and design! They went the extra mile and we felt good about our new furniture purchase.
José and Stephanie provided great customer service. Never felt obligated to purchase anything and José really tries to give us the best price. Come see him if you are looking to buy furniture from Ashley’s!
The employee assembling my couch was snooping around in other areas of my home and i noticed through my cameras. When he saw the camera he instantly walked back to the living room.
The bed set i ordered in store came in and was swarming with bed bugs. Absolutely horrified and was glad my husband was able to see it before we put it in room. They did not take no accountability and tried to blame us for it.
Horrible disgusting company. They send customers busted scratched damaged furniture upon delivery. Then when you tell them the same day they then refuse to replace it and blame you for causing the damage. Do not ever buy from here. They also cause damage to your home while delivering the furniture. They ruined my floors. The technician are also very incompeten and left his tools behind.
Vernon Isaac showed me several options for an office recliner and I was able to determine which one best suited my needs. It was a pleasure working with Vernon.
They always send damaged furniture. No quality control whatsoever.
Went in to purchase a side table. I had a $50 gift card from a previous purchase. I was not able to use it because they no longer accept them. I can understand if they are no longer offering this type of savings but to not honor something that was already given is unworthy. Secondly I was told I would receive my delivery on the 14th it did not show up. Today I call to check on my delivery and I'm informed that I will receive it on the 28th due to it being on back order, this would be fine if I had been told. I'm sure they had to have known this. In talking with the female manager who would not honor my gift card, she tried to get me to purchase something else so she could make me a deal. Because of how she handled this sale, I will no longer shop with Ashley furniture. Sorry I had to leave a negative review.
The sales person Ali greeted me with a smile, asked what I was looking for. Took me directly to it and ended up buying one you recommended. Excellent customer service.
Great customer service, Very patient with making sure I was happy on top of being satisfied with my purchased. Definitely would purchase more later.
Eshan was a great help today. Very patient and not pushy, please go see him if you need anything from Palmdale location.
I am a real estate agent in Las Vegas, Nevada (and I say that for a reason). My husband and I bought a property in California in December 2024 and bought furniture from the Ashley store in Bakersfield California. I feel that customer service is 99% of the sale. I DISLIKE when I am followed around in a store like I’m trying to steal a sofa and run out the door 😂 when I just want to look. We had a gentleman by the name of Eshan Herat, come up to ask us if we needed some help and I told him yes but we want to look around first. He literally said absolutely, and we took our time looking. After we found what we wanted, he helped us in the smoothest way possible. (We even got an Ashley credit card!!! ) He is by far one of the nicest, most helpful sales people I’ve ever dealt with. (I know SALES, being a Realtor in Vegas, I see and hear alot) We bought furniture that day and bought MORE again today. Thank you Eshan!
Had exactly what I wanted at the right price and quick delivery. Emma was very helpful.
Eshan helped us today, very patient and not pushy. I highly recommend to go see him!
I went to buy furniture at Ashley's in Palmdale. Eshon was my sales man. He was professional, patient and worked with my budget ask for him when you go to Ashley's he's the best!! I will be coming back and he will be the first person I will go to again to buy my furniture.
Mr. Josè and July were awesome! Very patient both, and excellent customer service.
Went in earlier was looking for a new bedroom set told Eshan what I was looking for and he found me that exactly and even help us out with the financing to get us a better deal. He was so helpful, patient, attentive, informative, polite and he made the process easy and quick. I would recommend Eshan to my friends and family to come to Ashley and get helped by him.
Vernon Isaac provided great customer service and was very patient.
The sales clerk was not pushy but listened to what we were looking for and assisted us with that and spoke about the construction of the recliners. Which really helped us with our decision
They was so helpful best customer service ever
It was a quick and easy transaction.
Vincent was amazing helped us with what everything we need and made so easy for us to pick what we were looking for amazing customer service and very friendly would definitely be going back to see him for more furniture for our home
Eshan help me to pick out some very fine furniture and he was extremely patient and helped me a lot to get exactly what I wanted.
Excellent customer service and knowledgeable
I had a fantastic experience at Ashley's Furniture yesterday while shopping with my spouse and son, thanks to Annie's exceptional customer service! She was extremely helpful, took the time to understand what I was looking for, and made sure I found exactly what I needed. Annie's friendly and attentive approach made the entire shopping experience enjoyable. I highly recommend working with her if you're looking for great service and quality furniture. Five stars isn't enough - Annie deserves a ten-star rating!
Vernon was extremely helpful.
Hello !! Everyone just got new kitchen table and reclining sofa . Service was amazing Eshan and Julie store manager were very incredible. Eshan was not patient and Eshan was as not pushy .
No pressure sales and a military discount. Loved it
Ali, the sales representative was very knowledgeable and a pleasure to work with.The manager was amazing as well, thank you .
The sales rep. was very helpful. He helped me find what we needed fast and he was friendly. Communication re. the delivery was efficient and the delivery men did a good job. I bought a sofa bed. It looks good and it's comfortable. No complaints.
I had a great experience! The furniture at Ashley is TOP QUALITY and you don’t have to worry about it breaking down, especially if you get a peace of mind warranty! The salesman was wonderful! Thank you 😊
Vernon Isaac was very courteous and helpful. Helped me get an end table
Vernon Isaac, Was very friendly, Knowledgeable on what we needed and easily, helped us to make our purchase. Thank you, Mario A Rivas
Very nice Very patient 😀 👌 and very helpful
We enjoyed working with Bobby. Very easy going and pleasant to work with. We had time to view our options and felt comfortable in our decision. We bought our bedroom set for our new home. Oh and we also decided on purchasing our dining room table as well. We couldn’t be happier with our decision to walk in to Ashley’s! Thanks Bobby..
Went in there with the full intention of my husband and I buying a bedroom set and the sales lady harassed us throughout the entire store. I work in sales and I get you want to make commission but when we tell you multiple times that we will let you know when we have any questions and you stare and follow us throughout the store it’s annoying. Couldn’t even look without her following behind us or coming up to us every 2 minutes. We literally ran out of the store just to get away from her. Moral of the story we left Ashley’s without a bedroom set. The new bobs discounts is right down the street and had way better service, we bought our furniture there.
When my family and I went to Ashley to look for a new bed for myself, we were greeted by Emma. I wanted a Nectar or Tempur-Pedic mattress with an adjustable bed frame. I have a bad back and needed a bed mattress that would support my back. Emma was great but a little aggressive. I get it, I've worked on commission before. From the other reviews, there were hidden charges and bait/switch tactics with some accessories. I don't remember the managers name, but she did give a discount. Since we were buying two beds (bought my son the same bed with a different base, this is important for this review). I spent over $8000 on my bed (my parents bought my son his bed as a Christmas/Birthday present [they spent over $7000 for his bed]). Don't get me wrong, I love the bed. I sleep very well on the bed. The complaint is the customer service and the lack of service. About a month after purchase, we started noticing that the bed slid down on the base by about an inch to 2 inches. We went to the store, and they scheduled a tech to come out Awesome. The tech couldn't figure out why the mattress was sliding down on the base. He "recommended" I switch mattresses with my son. What?! No... The bar that is holding my mattress on my bed already popped out because the mattress put so much pressure on it. While the tech was at my house, he called Tempur-pedic to inform them of what was happening. Tempur-pedic said it wasn't their issue. Ashley says it isn't their issue. They don't know why this is happening. So.. what am I supposed to do? I bought the bed on 11/03/2024. So the tech told us, to raise the foot of the bed as high as it goes then lower the head part of the bed all the way down and then push the bed back to make sure the bed was pushed back onto the base. Why do I need to do this to a $8000 bed/frame BECAUSE on my son's bed, the mattress does not slide off when it is adjusted to certain positions. I called the customer service line on or around 12/14/2024 to see what is going on with my case and was told that it was still being investigated. Seriously?!? I just want my bed to stay on the base, I don't want to keep scooting it back on the base. As a paying customer of an $8000+ bed, I would expect Ashley to want to fix this. I won't be shopping there anymore. It's January now, and no one is letting me know how they are going to resolve this.
(Translated by Google) I loved the place, the beautiful furniture (Original) Me encanto el lugar los muebles bellisimos
Our experience was nice, Vernon was very helpful and gave us free shipping on our order
Jose was amazing. I recommend him to help you out. He got us the best deal possible.
Sale Rep Jose greeted us as we walked in and helped immediately, found what we needed, with his management Olga kept within pur budget and we walked out with everything we wanted. Satisfied customers! Thank You
Jose was great!
Juan at the Palmdale store was a great sales associate. Will definitely go to him when I need more furniture.
We went in to see Beds and walked out with a bed in less than an hour. Thanks to Vernon Issac; Excellent Service and very polite. Thank you once again
Was helped by Vernon Issac today I told him what I was looking for and my budget and he was very helpful in helping me find something fit my needs - this was my first experience with Ashley Homestore but l’ll definitely be back
It was a great experience shopping at Ashley’s Furniture Palmdale. We found the dining table we were looking for. Thanks to Vernon Isaac for the great help. He was so patient and took his time to find what we wanted.
Vernon was such a great help. He helped us out with not only great customer service but also a great price!
Jose was a great salesman with a fast ordering and check out
Vernon Isaac was a big help in finding the perfect mattress he has great customer service I will be coming back soon
Bad customer service, out of country. They can not fix any issues on say “we so sorry “ do not buy from this company.
I went in to the Palmdale store looking for a comfortable small reading chair and was greeted by Vernon Issac. Vernon walked around the store with me pointing out chairs that might work for me. He was very patient with me as I sat and tested just about every chair in the store. I found exactly what I was looking for and Vernon was very efficient and professional in finalizing my transaction.
Jose was great
jose is very helpful !
Very helpful!
Staff was very helpful assisting our purchase of two beautiful Recliners. They were attentive and worked with us on the price and delivery date. They made our shopping experience Great!!!
We received great service and prices for quality furniture as always. This is why we are repeat customers and recommend Ashley to everyone.
I am completely disgusted by the customer service of Julie (store manager) and Olga (sales manager) when I approached both of them with my issue, they were completely unprofessional, rude, and discriminating against me. (Racist) I have never been treated this way by a furniture store, or by any manager as a matter of fact. They acted as though they didn’t have the time nor the patience to help me with my order and issues with my order. I am completely disgusted with their behavior as management I have called customer service several times to complain. These two individuals should NOT be working as managers! Ashley furniture please do better.
Jose was very helpful as soon as we got through the door. We knew what we wanted and were in and out in a jiffy.
The store has beautiful furniture cut it is very cheaply made. Low quality. As a strong, clumsy person, many things wouldn't last a week.
Purchased a bed from Ashely because supposedly it was great quality. The Bed broke in the 1st year and it gets worst with time. Never again. Don't Buy.
Very nice store with nice people. 👍🇺🇸😊
Issac is an amazing salesman. Very knowledgeable and informative. He was very patient and helped my wife and I with our purchase.
Our sales girl Tati was great. No pressure just walked around with us answering all our questions. Made a great purchase
Bobby was great when showing me different sofas, checking out and making sure to answer all my questions
I love this place Vernon Isaac was so sweet he helped us out from the time we hit the door. He has great customer service I'll be back.
Outstanding, great salesman!
Merry nice personnel always helpful Jose and Olga
Experience purchasing item in store was fine. When it came to delivery day, we were advised delivery driver was minutes away. Then we were lied to about the delivery driver being lost. When we spoke with the driver to try to provide directions to assist the delivery, we were hung up on. Turns out the delivery driver was making other deliveries instead and had no intention of making a delivery to our house on the scheduled day. Now we must wait several more days for them to attempt delivery again…. Perhaps this is a rare occurrence, but a truthful assessment of delivery status could have avoided wasting hours waiting for a delivery that was never coming.
GG she take time with me and help me good person i'm very satisfied.
Fast and quick service and the best price ask for Jose
Great support Thanks
Went Black Friday shopping and had a great sales associate who guided us through the process and made sure we’re following every step of the way. Thank you Vernon!
Vernon Isaac, was Awesome! Very helpful. He had Awesome customer service.
I went in and found what I was looking for because I had already picked it out online. Made my purchase and was done in less than an hour thanks to the associate that helped me.
No pressure easy shopping , good discounts.
Thanks Vernon Isaac for finding us the "tiebreaker" rocking chair we were looking for.
Vernon showed us around, he was great at answering any questions we had about the furniture! Gave us enough space to look at what we wanted but was still available for any other questions. Thank you!
Great experience. Salesman Ali was the best gave us all the information we needed. He showed us all the electric mechanisms of all the units on the couch. He explained the whole process of the ordering and delivery and set up.
Huge fan of Ashley love the quality furniture being able to have warranty on all my furniture makes it a breeze. Excellent customer service. Thank you
Great customer service and very friendly
Jose was Helpful with everything.
Stephanie was amazing in orchestrating our order! Thank you Stephanie! We appreciate you very much!
Annie at the Palmdale store was friendly from the moment my husband and I walked through the door. She was so helpful. The exact color Chester drawers was not in the store so she wouldn't stop until she found the color I needed on line. I really liked the one she found for me so I made the purchase. I was happy I decided to stop at Ashley furniture first. I left out a happy long time customer.
Very helpful checked on us several times throughout are time. Quick and fast checkout.
José is amazing, very patient. Great service 😁!
Mukesh is a wonderful representative, great purchase experience. Thank you.
Mukesh was the representative that helped with my purchase, and it was a beautiful experience. Thank you, Mukesh!
Great experience. Salesman was very patient and informative of what we wanted and looking for. Very good price and discounts. Kudos to Vernon my salesman.
Mukesh was excellent and patient with us! Very friendly!
Vernon helped me and my family out and was very knowledgeable and helpful. He was able to help us save a lot of money and helped us get the furniture we needed for our new home! Thank you!
Jose was amazing and helpful. Usually store purchases are tedious and long, but he made sure that we were in and out expeditiously great customer service.
Juan C was very helpful with assisting with our mattress purchase. He made the buying process so easy and fast. Thanks!
Thank you Jose for your help really nice and Kenny was so helpful 😋
(Translated by Google) Thank you for helping me in detail with my questions, and thank you!! (Original) Gracias por ayudarme a detalle con mis preguntas, y gracias!!
(Translated by Google) Thank you for your good attention Jose (Original) Gracias por tu Buena atencion jose
Mukesh has always been our salesman Very kind and friendly. Top notch customer service
I visited the store in Palmdale Ca. I was looking for recliners and I found two that will go great in my living room! The woman that helped us, Annie was an excellent customer service rep. Thanks again for all your help, Annie!! Would definitely shop here again.
Great experience time after time. I have made several purchases and have been happy with all but 1.
The sales folks/manager were willing to work with us.
Vernon was good help. He helped us with our couch and getting a 4pc set with a good price. Thank you.
last year Gigi helped me find my dream bed and now today she had helped me find my dream couch. She really is a sweet and helpful woman and she is the only person who helped me every-time I go in store. Me and my family really appreciate her so much. 10/10 her work ethics are amazing. 5 stars all the way for you Gigi!!!! I will show you guys my couch once it’s delivered I’m soooooo happy thank you Gigi🩷!!!!!!!
Vernon went above and beyond in showing us the furniture we were looking for. He was extremely knowledgeable and patient! If you guys go to Ashley’s, ask for Vernon! You won’t be disappointed!!! Thank you Vernon for being the best
Jose was very attentive and helpful.
Mukesh was very very helpful with explaining colors and textures. Very easy to work without the high pressure. I would highly recommend him.
This was my first time with this company and Mukesh was an amazing person very professional. I highly recommend to look for him to help you with everything you need !
We worked with Karen and she was awesome! She helped us find the perfect furniture for our new home.
We shopped at Ashley's furniture today and had amazing experience and help from Mukesh today
Mukesh has been absolutely wonderful I came in let him know what I needed and he helped me in every way possible Tell you right now, don’t see anyone but Mukesh you will not be dissatisfied!!!
My visit to Ashley's was AMAZING!!! We felt very welcomed as soon as we stepped foot inside. Mathew Moran was very helpful, he guided us throughout the store until we found the perfect match for our family. 10 out of 10 customer service!!!
My wife and were looking for a new mattress and Mukesh was extremely informative and helpful in the entire process!
Jose helped with a lot. Thank you
This is my second time coming here and both times Mukesh has been helping us. He is been just amazing I am very happy with our furniture and his help. Thanks Mukesh
He was a very helpful and nice person. Mukesh
Great experience with purchase, Gigi was very helpful and professional. Very happy with the whole process. Definitely we are going to purchase more items in the future from Ashley Furniture.
Annie K. Is very approchable,and a great listener to all are wants and needs, shes a great kind sales person and let us view qualities, ,because of Annie's great qualitiesv, we choose to buy at Ashley's furniture store. Annie deserves a Big insentive!!!
Had a wonderful time working with Mukesh
Very helpful and a great experience overall.
We recently bought a couch from Ashley furniture, and the whole experience was excellent. The salesperson was friendly and professional, delivery was done in a timely manner, and even when we had a slight issue with one of the legs of the couch, it was handled quickly and professionally. We love our new couch, too. I would definitely recommend Ashley!
The worst shopping experience, the vendor was trying to sell us the most expensive dinning sets even when we said we were on a budget and looking for a table only, she was trying to prevent us from going to the lower priced items and when I finally went to that area I saw a table that was perfect for our chairs at home, it was on sale for $49.99 and when I said I wanted it she said it was gone, I said if I can take the one on display and she said no, I said if I can order it for later and she said it was not good for us and it was not what we wanted. I said I want to order it and she said it will take so long to get to us and my husband finally got tired and told her that she looked like she didn’t want to sell it to us and ask for manager, she said there was no manager. I said I want to order the table and then she did it and said the sooner day we can receive it was Nov. 1st and I said it’s perfect but I saw her going through the dates and I saw Oct .23 and I requested that day. Finally we got the table we needed after all the struggle with the vendor. Happy with my purchase but vendors need to know that some families are in a budget and depending on the service received, maybe later that same family can come back to purchase something more expensive and you can get a better percentage out of your sale but don’t try to force people to buy something they can’t afford. The delivery people on the other side was amazing, they put it together for us and showed kindness. Attaching pictures of the table and how good it looks with my chairs.
Very knowledgeable.. very pleasant to talk to!
Excellent customer service at the store & on the delivery! Thank you!
We are extremely happy in the service your store provides…the sales people that helped were very kind patience and professional…we have come back to the store to purchase various items at least 4 or 5 times…..thank you for having your store in Palmdale..location is close to us and very convinced!
Excellent service from the salesman to delivery. Great experience!
The crew that delivered my rug were pleasant and helpful The rug is beautiful
We ordered all of our furniture back in July. When I say all, I mean ALL. Dining table, 2 bedroom sets, and a living room set. We were told it would be delivered in 2 weeks so by 8/10. Well, we got one piece of our bed set about two days after our order so we thought, great! We’re getting our stuff earlier. They kept delaying every piece of our furniture. The first bed piece we got, they told us the second wouldn’t deliver until middle of September. They also do not answer their phones (the store) and customer service can only help so much. Overall I don’t think I would purchase from Ashley’s furniture again.
Came in and had the pleasure of working with Vernon Isaac. He was great, stayed within our price range, helped us find what he wanted. All for him he’s great and super friendly.
The salesperson who helped us went above & beyond. When we were looking for a leather sleeper couch & there was nothing for sale on the floor, she looked online at their website. & worked with us until we found something we liked. Very helpful & courteous!
Excellent service provided by MUKESH. Thank you.
I LOVE MY FURNITURE I PURCHASED FROM ASHLEY FURNITURE...MY SECTIONAL.. DINING ROOM TABLE..LAMPS AND MY RUGS MADE MY HOME FEEL LIKE HOME..I LOVE IT...THANKS ASHLEY!
Ali and the team were very friendly, helpful and fought to get us the best pricing.
Vernon Isaac was a great help with making a purchase. He walked around the store with me and helped me find items that fit my budget. Found some nice pieces for the airmen at Edwards AFB!
Mukesh was wonderful and very helpful.
Great experience with Vernon. Helped out a lot.
I will be completely honest about my experiences. I have visited Ashley Furniture store multiple times, and each visit feels overwhelming, as if I am being approached by aggressive salespeople the moment I enter. It reminds me of the pressure I feel when shopping for a car. I often express that I prefer to browse independently, yet I find myself constantly followed and asked if I need assistance or if I’m finding everything alright. If I had questions, wouldn’t I seek out help myself? On two occasions, different sales associates requested that I write a review. However, if I’m merely browsing and haven’t made a purchase, what would I have to review? Additionally, I find it uncomfortable when a salesperson, like Ernie, directly asks me to write a review for him. While he answered some of my questions, I don’t believe that alone justifies a five-star rating. I returned three months later to make a purchase, knowing exactly what I wanted, and while I received assistance, the interaction felt rushed. I still don’t remember the salesperson’s name, and there was a noticeable language barrier. Once again, I was asked to provide a review. I questioned why I felt pressured to write reviews. Yes, I received help, but it wasn’t exceptional service. I even jokingly asked if he could write a five-star review for me, claiming I was a fantastic customer. My point is, if a salesperson truly impresses me with outstanding service and a genuine personality, I would be more than willing to give a glowing review.
Vernon the best sale representative
Very good service and friendly mukesh
Mukesh
Gigi was wonderful helping us find the best deals for our new dining room set and furniture for our living room. Can’t wait to set it all up!
Jose is very friendly and answered all our questions.
Great customer service!!!!!
As soon as I walked in Mukesh, greeted me and was super quick to help me find a couch. I came in again unexpectedly and we picked up from our prior conversation. He did an amazing job helping me. Thank you!
Jose at Ashley furniture was actually very helpful work with us and negotiated a price that we were comfortable in paying for a set of couches. Come to Ashley‘s in Palmdale and look for Jose
José at Ashley’s Furniture was very helpful and went above and beyond to get us the pricing within our budget. He is extremely nice and easy to work with.
Jose was very helpful. He helped us find the perfect furniture we wanted
I had great customer service 5 stars! The issue was the fact that the mattress (Ashely’s brand) came damaged. We called and the tech came down. The tech agreed. They didn’t like that , so they wanted to send another tech. The mattress has 2 weeks, and it was an issue from the start. Be careful and ask always if the mattress is rolled up in factory. I spend $4000 in total just for them to bs a customer. 100% lost a customer.
Purchased a Beautiful Ashley Couch and chair this afternoon from sales consultant Gigi. Caring service with sincerity and a smile. My wife picked out the set of the electric couch and chair, just what she wanted to replace our current living room furniture. Happy wife a happy life of course. Gigi gave us excellent service and phenomenal quality and value for our shopping experience. My wife and I highly recommend Ashley Furniture and Gigi great service.
Amazing service.
Service was great. Thanks to Isaac!
I enjoyed my time coming to Ashley furniture of Palmdale, Emma was so nice and helpful!
We had a pleasant experience purchasing furniture for our new home. Emma was patient and helpful from the moment we walked into the store until the end. Thank you Emma!
Makesh is very well informed. Made my visit feel inviting and easy. I look forward to having makesh help me again. Furthermore I would recommend the staff to everyone as they are all helpful.
Mukesh was great salesman
Jose was super friendly and knowledgeable, he answered all our questions. Super happy with our visit and our new home items.
Friendly and helpful.
Thank you Jose great service late night
Thank you Jose!! For being patient and supporting me with my first furniture purchase.
Alia, worked well with me. He was kind and professional. He was able to save me some money due to discounts. Job well done! Charles Lee Whorry
Sales lady was verynice I just didn't find what I needed.
Always a pleasure shopping at this store. Mukesh is always very attentive and a great help!!! Will be back again!!!
Good afternoon, my name is Philip Rodriguez, active duty U.S Marines, first let me say the custom service is excellent. Stephanie & Jackie are a blessing. My family punches furniture with your company for the last 10 years that my parents has lived in Palmdale. Years ago the second party for the insurance made it a pain to work with them over the phone, but thank you to your team.
Vernon was an amazing help here! Was very quick and efficient and told us all we needed to know. Definitely will be returning for future purchases!
I got the Best deal ever I! Recommend Ashley Rancho vista Palmdale
Mr. Ali was patient and very helpful. I am satisfied with my purchase.
Very nice to deal with
(Translated by Google) Very kind (Original) Muy amable
Jose Ruiz was very patient, had great customer service and helped us pick out lovely couches.
Matthew was really great he had great customer service and helped me with all my needs!
Very good customer service very patient and helpful Thank You
Vince was very helpful.
Jose and Juan superstars. Super easy process, highly recommended, please give them a rise.
Vernon is awesome. He took me straight to what I needed and was very professional. Thank you, sir!
Thank you Vernon Issac
Ashley's furniture is a joke when you try to talk to corporate about a return and all they do is just put you on hold and never answer your call again . Very unprofessional.
Had a wonderful store experience with Vernon. He was amazing and very knowledgeable and helpful. Excited to make my purchase for my family room was able to find the perfect sectional for my home.
Just had great customer service. Polite and patient.
He was attentive and informative and friendly and worked very hard to make us happy.
(Translated by Google) Thank you very good customer service. Thank you Olga and Alfredo (Original) Gracias muy buen servicio al cliente. Gracias Olga y Alfredo
Vernon was excellent and gave great customer service!
Ashley’s is the best place to look for when you’re in need of new furniture , Jose he helped me out the previous time i was there had great customer service and made things easy!
Alfredo was AMAZING! He ensured that I was happy with my purchase and made sure I got the best deal.
Just moved into a new home and needed to get rid of my old furniture. Karen was so attentive and helped me with all my needs and questions! Make sure to ask for Karen, she’ll make everything so simple!!
I had a great experience thanks to Karen! She was incredibly helpful, patient, and knowledgeable throughout the entire process. She listened to what I was looking for and guided me to the perfect pieces for my home. Her friendly attitude and attention to detail made the shopping experience a breeze. I highly recommend working with Karen for anyone looking for exceptional service!
Right off the start I was greeted as I went into the store my Mukesh. I just recently moved to Lancaster so I was in need of new furniture at a good price and most of all good Quality. I let Mukesh know exactly what I need it and my budget. He was very knowledgeable and explained everything to me. Never did I feel like I was being pressured to buy anything I didn’t need. Great customer service and so respectful and patient with my family. Thank you again for all ur help. You Mukesh and Julie. They have a customer for life.
Had a great experience Jose was wonderful
Mukesh did a great job. He helped with our purchase, it was a smooth process. Thank you Mukesh!
We shopped here on 9/26 and were helped by Ali. He was very professional, attentive and patient. He balanced multiple customers with grace; we were impressed and appreciative. A great first impression & first buy for us ~ we’ll definitely be back!
We had a great, fast , and easy experience with Vernon Isaac. He was very knowledgeable & Patient with my wife & I.
Great service !
I really enjoyed picking my furniture in Ashley Furniture, I was helped by Vernon Isaac!! He was very nice and helpful. Also, he was very patient with us
Vernon Isaac was a very helpful sales representative the moment we walked in. He took the time to help us find exactly what we were looking for. His main concern was that we left the store happy with our purchases. Vernon was friendly and a good sport. We would love to have him help us on our next visit.
Vincent was the best sales person and I will be back for more!
Mathew swooped on us as soon as we walked in the door asking for phone numbers and emails immediately. Then when we asked to look around alone he followed us around the whole store from about 100 feet away staring at us like a hungry shark. The furniture was of poor quality and so wretched their salesmen. If you want to feel like you’re shopping for a used car this is your place….
Vernon Isaac was a big help. I plan to do business with in the near future
Shopped at Ashley's for the first time in years & Olga & Jose are the Best! Great service, smiles, helpfulness & professionalism. Prices are ridiculous but that's not their fault. Just because of them I'll shop there again.
Mukesh provide excellent customer service and patience with explaining Ashley products.
Bought new mattresses at Ashley’s home store in Palmdale and Vernon issac was very helpful providing excellent customer service. I highly recommended coming here!!
Vernon issac was very helpful and kind. Ask for vernon when at ashley’s he will give u the real deal and is honest
OLGA WAS SUPER PATIENT AND HELPFUL!! SHE IS AMAZING! VERNON IS VERY KNOWLEDGEABLE AND ATTENTIVE!! I WIL DEFINITELY COME BACK AND HIGHLY RECOMMEND THEM BOTH FOR ALL YOUR NEEDS!! EXCELLENT CUSTOMER SERVICE 👌🏽 PLEASE DON'T HESITATE TO BUY FROM THEM AT ASHLEY FURNITURE!!
Vernon was extremely helpful and made the process very simple! I will definitely be back to get more with his help.
Thanks for your help!
Mukesh helped us have a great experience at Ashley’s. He greeted us right as we entered the store and did not give up on us. We will definitely come back in the future.
Mukesh was fantastic and very knowledgeable. Great overall experience.
TATI WENT ABOVE AND BEYOND TO HELP US FIND THE FURNITURE WE WANTED. GREAT CUSTOMER SERVICE AND PROFESSIONALISM. THANK YOU TATI!
Emma was really helpful, I love how she treated us. So lovely.
Grat job every time
Was very attentive and and kind.
Vincent was amazing and very helpful!!!
Jose, was a great representative he made sure we found exactly what we were looking for. Thank you for the great customer service.
Great experience! Olga and her staff were all very helpful. Will be coming back for all our future needs. Thank you!
Emma Grey provided excellent customer service throughout the whole process. Helped me get exactly what I wanted.
Karen helped me shop for a couch she was very friendly and super helpful she was also very patient I’m a very picky person and went in like four times until I found the couch I wanted, I will definitely be going back to her.
Mukesh was great to us and was patient with us. Great sale rep. I would recommend him to anybody.
Mukesh was very helpful and acknowledged with what we where looking for. Thank you
Mukesh was very helpful and patient when I was indecisive with my purchase. Great service overall.
Great job Walter
great customer service
Ali great guy explains every detail
Terrible Experience - False Promises and Hidden Charges I recently had a very disappointing experience with Ashley’s Furniture. I visited the store and found a couch set, bed frame, and nightstand that I liked. The sales rep assured me that they would honor the price displayed on the floor. However, when it came time to finalize the purchase, they suddenly refused to honor the agreed-upon price. The sales rep spoke to the manager, Julie, who did nothing to resolve the issue. Instead of addressing the problem, she rudely refused to honor the floor price and walked away. It felt like they were just giving me the runaround, with no intention of standing by their word. To make matters worse, I discovered that they added furniture insurance to my order without my consent. I never requested it, nor was I informed about it, yet it showed up on my invoice . This is completely unacceptable and feels like a blatant attempt to charge me for something I didn’t agree to. I didn’t take well to this and decided to cancel my purchase. I’m extremely disappointed with how this situation was handled and will be taking my business elsewhere in the future. I strongly advise others to be cautious when dealing with this store, as their customer service is severely lacking, and they seem more interested in hovering around you as you browse the store, pressure you into buying and squeezing extra money out of their customers than providing honest service.
Firstly, Julie Reynoso was extremely helpful, knowledgeable, and patient during our shopping. She was very helpful when it came to explaining all the different bed frame and couch options. Everyone was very patient with my 2 yr daughter running around everywhere. They even went out the way to bring her a little notepad and marker. Then our experience with delivery was beyond our expectations. They set it up at the front counter. Then the delivery drivers called shortly before our scheduled delivery time to let us know they were on the way. They were very polite, professional, and careful with furniture placement. The professionalism of your team deserves to be recognized - and is rare in many businesses. We are very pleased with our purchase and the entire experience. We will definitely recommend your business to friends and family and won’t hesitate to do business with you again.
Last night My grandpa and I were looking for a new bed set up for his new house. We were kindly assisted by Alfredo who listened to all of my grandpa's medical situations. His back problems neck problems and much more. He recommended a bed that suited all of my grandpa's conditions which I'm grateful for so hopefully he has less pain on an excellent bed. Shout-out to Alfredo for providing exceptional customer service and hospitality
Was very helpful, and respectful.
Emma the sala person,was very nice kind and helpful,T
Ali at Ashley’s furniture was extremely helpful, patient, kind and informative.
(Translated by Google) The staff is very friendly and helped me find what I needed. Jose is a very salesman and was very attentive. (Original) El personal es muy amable y me ayudaron a encontrar lo que necesitaba . Jose es muy vendedor y fue muy atento .
(Translated by Google) Thanks for José's good attention, I love my new room. (Original) Gracias por la buena atención de José , me encanta mi nueva sala .
Tati was friendly and very knowledgeable of all products I. Needed. Great service !!!!!
Store is beautiful and clean the employees are well trained and knowledgeable will be back!
I inquired about a bed frame, Alfredo was outstanding! I'll go back to purchase it soon!! Thx
Came in to shop for a new sofa set and dresser, Mukesh was an excellent help, showed me options in all quality and price ranges, he was an absolute pleasure to work with.
Vernon was very nice & knowledgeable. Sold us a very nice couch & sofa. Was not pushy and very patient.
Vincent was amazing in helping me find the perfect couch for my home, and getting me the financing I need. Thank you!
I just wanted to express our gratitude for the outstanding service Vernon provided during our furniture purchase. His expertise and patience in helping us choose the right pieces made all the difference. You truly went above and beyond to ensure we were happy with our selections, and it shows in how perfect everything looks in our home. Thank you for making this a smooth and enjoyable experience!
Jose was a great sales person very helpfull
Mukesh was excellent with me I recommend him
I had the BEST experience at Ashley’s furniture the customer service was amazing they helped me find a great dining room set and I was in and out of there in no time!!
Today my husband and I bought a new couch and José was very friendly. He was not pushy like sales persons can be. He was very delightful to work with. Thank you!!
I have been shopping at Ashley’s for years already and always feel happy and satisfied while leaving !
best customer experience i’ve had ! definitely recommend, will be shopping here again
Hi, Walter is an amazing sales associate! He helped me with buying an amazing grey wooden table that fits amazing in my dining room. I would gladly recommend him! Treats everyone like family!!!!
(Translated by Google) I bought furniture at Ashley's and the experience was excellent. Walter was very friendly and professional. I highly recommend Walter to help with everything without hesitation. Thanks Walter! (Original) Compré muebles en Ashley’s y la experiencia fue excelente. Walter fue muy amable y profesional. Recomiendo mucho a Walter para que ayude con todo sin dudarlo. Gracias Walter!
Walter was great. Helped me and my family out so much and gave us a lot of info. If you’re trying to get furniture ask for Walter!!!!
I recently purchased furniture from Ashely’s and the entire experience was fantastic. Walter was incredibly helpful and knowledgeable, guiding me through the selection process with patience and expertise. Thank you so much once again Walter for all your help.
Gigi was very accomodating and had helped us in making our shopping experienced warm and fun.
My recent shopping experience at Ashley was overall very satisfying. As usual,Ashley provides a wide range of products, convenient one-stop shop for most of my furniture needs. GG their sales agent is superb in helping us.
Mukesh was an exceptional sales person and I will definitely come back and see him...
Very great experience with Vincent! He was very knowledgeable of the mattresses and was able to answer all of the questions I had. Would purchase from the store and Vincent again!
Thanks to Jose who was very helpful, patient, and kind!
Jose was excellent, very patient. Definitely has great customer service. And Definitely recommend him. He was great.
Vincent was the best! He helped us as first time bed buyers decide what we wanted and made it easy and quick. 10/10 experience!
Vincent is the man!!!
Bobby. Provided superb customer service. Explained different products and warranties. Felt comfortable asking questions, was patient and dedicated time to my concerns. Come see Bobby at Ashley in Palmdale.
Bobby was really nice, professional, and helpful person.
Mukesh was quick and efficient and got us what we needed
Thank you Juan and Julie for your outstanding service and quality products. We are so happy about our new furniture.
Gigi was wonderful to work with and very helpful getting the things needed for my place. Thank you!
We went on 8/9/24 to shop and had the good fortune to get G.G. to help us! She was so friendly and helpful…this lady knows her store offerings…and was wonderful at letting us wander around on our own but there in a jif if we had a question. She made the entire process so easy, no pressure and very enjoyable. We ended up making purchases that perfectly addressed our furniture needs at home. We cannot recommend her highly enough…she will be our go-to for any and all future purchases. Ask for G.G., thank us later!
Good stuff and good management So much helpful Ashly Palmdale , Ca
Mike’s was very helpful and had patience and gave us all the info we needed.
Wonderful experience with Mukesh. I highly recommend to speak with.0
Ali was awesome at giving us options in our price range. He was very friendly, informative, and willing to listen to what we wanted.
Very helpful
Mukesh he was very help-full and he work whit us and was easy to work with.
Excellent
We had a great experience shopping with the help of Vernon. He helped us decide on the best option for us and gave great details about all the features of each piece we tried while shopping for recliners. We are thrilled with our purchase
Very good service, everyone very sweet!!!!!!!
(Translated by Google) Good service (Original) Buen servicio
Beautiful furniture and accommodating management. This sales team went out of their way to make sure we got exactly what we wanted. Thanks good people.
Been coming for years
I was told a delivery date was set and once I was charged then changed the date when we already said prior to paying that date was a hard date for us. Wasted time and had to cancel whole order due to this and now wait 3-5 business days to get money that I was already charged
Great
rita was really helpful
Emma was very helpful and kind super professional
I am very happy to work with Rita she is awsem .
Our salesman, Vernon Isaac, was kind, courteous and knowledgeable. The reclining loves eat we chose was in stock and will be delivered on August 17th. Making this purchase could not have been easier. Thank you!!
My wife and I visited this store in order to take advantage of the 12-month 0% interest on their furniture. Vernon Issac (Sales Associate) assisted from the moment we entered the store. He was polite, informative, and not overbearing when declining certain upgrades/options on our purchase. We would definitely return to this location in the future. Thank you Vernon.
Emma was my sales person, she is very accommodating and helpful. My experience with her is a A+.
Great service welcoming store all staff very nice and patient specially Elena
Very personable and friendly. The rep listened to what we wanted and was very knowledgeable on product prices.
Vincent went above and beyond for us and was extremely patient, I asked a million questions and he answered every single one of them. He helped us pick our new couches and bed with a dresser! Extremely happy with his customer service!! 10/10
Great Experience. Vernon did an amazing job. Very helpful and knowledgeable.
Vincent is a great salesman very helpful in assisting with your needs and has very good attitude with customers
Thank you Ashley for doing business with us your associate Walter was very nice and patient and thorough. We are very happy and satisfied with what we are going home annd with are Agreements of how we will pay for our furniture and when. Your associate Olga was also very nice and helpful . Thank you again Walter. He is a very good worker . We would love to return again for more when possible . 🙂
(Translated by Google) Joshua was very kind and helped us with whatever we needed. (Original) Josue fue muy amable y nos ayudó en lo que necesitábamos
Jose has really Good customers service
Jose provide Great service very happy with the experience 😀 👍
Vincent was a great helper.
Rita was very thorough and helpful. She got us exactly what we wanted. Excellent service will be back to purchase more in the future.
Jose was a pleasure to work with. He was patient, and got me the very best deal on my purchase of a sofa and loveseat/recliner. I am a loyal longtime customer.
Been shopping here for years. The staff is always eager and willing to work with me. A special shout out to Jose for his professional assistance, helping me with the purchase of my sofa/love seat combo.
Informative. Gave us enough space to make a decision & purchase a new sofa.
Gigi was awesome, in and out with a new sofa in less than 20 minutes. She listened yo what we wanted and took us straight to our best options. Gigi is your girl if you're at Ashley Furniture in Palmdale.
Came in today and found a wonderful couch. Our sales person, Rita, was amazing. Ask for her if you need anything! Update 1: So my couches were delivered on Saturday and they were not the correct ones. I contacted Ashley's and reached customer service who said I would need a tech to come out. The soonest appointment was yesterday 8/13/24. The tech showed up and spoke with me about the whole situation. We then went to the Ashley's in Palmdale and spoke with the store manager, she spoke with myself and the tech and I told her that I was not happy about receiving the wrong couches and she was trying to figure out what they can do. I told her I want to exchanged the couches for the correct couches and she said they did not carry the couches I wanted in the dark brown color. I then said that she confirmed with the sales person Rita that they did have them in the color I wanted. She apologize and then asked how we could rectify the situation. I told her that I wanted a different set of couches then and she said that would be OK. Then she said I needed to pay an additional amount for those couches. I asked her why and she said because they were more then what I paid. Then I showed her the sign of the couches we were supposed to get and the new ones I wanted and she said she would have to speak with corporate to see if they could make an even exchange. Now 24 hours later I have hear nothing so I came up to the store and I'm waiting for a response
Annie was outstanding. Friendly place to visit
Vendor Ali was wonderful extremely helpful in our need.
They were wonderful. Ali really took the time with us. Jackie helped scheduled a rush delivery for us as well. Great Job
Emma and Olga were very helpful. My 8th purchase and I love Ashley’s
Jose was great
Great quality furniture with great customer service. I'm looking forward to my new furniture! S/O to Jose 😊
Great
Ali and Olga were the best in helping us get what we wanted.
Me and my husband have been coming here for a bit stopping I. For the past 6 months and we’ve finally had our minds set on a couch and Bobby helped us have peace of mind with our decision we are thankful for him
Best costumer service and great friendly staff @ Palmdale store.
Clean, neat, organized store even though we were not able to find a mattress that fit, Jose was very attentive to our needs
Great experience will definitely come back
Great price go to Julie she was incredibly helpful
Vernon Isaac was such amazing help and helped me find the exact furniture i envisioned for my new home. I appreciate his help so much!
Mr. Vernon was excellent. He listened to my needs and knew exactly what I was looking for. He saved me a lot of time & hassle. He is a very courteous and professional and patient salesman. He is very personable and I would recommend him to anybody who needs assistance in finding what they are looking for. If I could give him 10 *** I would.
Bobby and Julie gave us a wonderful experience and helped us get our lovely new furniture. I appreciated their patience and willingness to help us today.
Excellent customer service
Walter was very helpful with finding us the best deal possible that fit our budget and schedule.
(Translated by Google) Excellent service and the saleswoman Gigi very friendly (Original) Exelente servicio y la vendedora gigi muy amable
Gigi she have nice
Super helpful and fast. Found a matching dresser to a bedroom set I bought 16 months ago!
Mukesh was very friendly and helpful
(Translated by Google) It was a good experience (Original) Fue una buena experiencia
Jose provided excellent customer service
Best place to shop in town! Great customer service, and great furniture! A+ Sales associates go above and beyond to satisfy your home needs! Go check it out! 💯
Execelent service
Excellent work Walter, very good.
(Translated by Google) Excellent very good service 👍 👏 walter (Original) Excelente muy buena atención 👍 👏 walter
(Translated by Google) Jose was a good customer representative, it was a pleasure shopping at Ashley's store in Palmdale (Original) Jose fue buen representate al cliente fue un placer comprar en la tienda de Ashley en palmdale
Great customer service
Emma at the Palmdale location was a great help with my family and also my child who was a handful at the time she gave us snacks and made our time go pretty easy even though we waited for approval she made the wait worth our while. Thank you so much and we will be coming back here again for my parents.
Mukesh was very helpful and kind person. I recommend him if u are looking for furniture.
Vincent was expeditiously helpful in our purchase of a new bed. You're appreciated Vincent, your professionalism is beyond reproach.
Exceptional Service! Ali & Olga Are Absolutely AMAZING .
Very grateful for the terrific service from Mukesh Amin. His expertise helped me find the perfect recliner for my needs and delivery service was wonderful.
(Translated by Google) Excellent service from José (Original) Excelente de servicio de parte de José
Good Service
Jose was very helpful and patient. The customer service was superb
Vernun was the best! They were able to give me the best deal in town.. The manager was amazing and both provided us great customer service! Thank you for taking care of us! You’re amazing
He was a great salesman. I had slot if questions and he was patient with me!
Vincent was so professional and knowledgeable. He made our purchases a breeze and was so helpful and patient. We will be back. Thank you so much
Mukesh was a great sales representative to work with. His expertise, patience and support was out of this world. Very polite, professional and eager to fulfill what I was looking for in a sofa. I made my purchase and am very pleased to have worked with him and now have my dream sofa. Thank you, Mukesh! :)
I was asked to leave a review while I was in the store, the woman asked me to leave a review and made it seem like she wouldn’t continue with my receipt print out until I did so.
Very easy, Vincent who helped us did a great job and was patient with us as we tried to decide.
(Translated by Google) Good seller (Original) Buen vendedor
Excellent sales person.
Vincent was very helpful and kind. 5/5 👍🏽
Vernon walked up to tell us his name. Showed us 2 chairs that were potential options, assured us we could take whatever we selected, home that day, and walked away. Before walking away, he made sure to say, " If anyone tries to help you, let them know that you're working with me." Wt🤬?!! No. We were working on our own. After 40 min of looking, we decided on one. Couldn't find Vernon, so I grabbed someone else. ONLY TO FIND OUT that we had to wait 3 days for a delivery unless the item was on clearance. There were NO CLEARANCE items. My DIL just had a c-section and needed something comfortable to sit and sleep on, THAT DAY. We wasted time there until 6:47 pm. Right before all other stores were closing at 7. Luckily, we made it to Paradise Furniture in the mall by 6:54, and they WERE AMAZING!! We were out with a chair by 7:06. No exaggeration. All of the furniture, in both households, is from the Ashley store. That won't be the case anymore. Side note: We are aware that there are delays on most orders. That is why we asked if the same day was possible before we started shopping.
Vernon was awesome. He took care of me and my mother in which saved us hundreds of dollars. Thank you Vernon. Update: The 3 star review is due to the lack of communication with the store and the delivery team. The delivery team was professional and I believe it was a miscommunication between the store and the delivery team. The gentlemen delivering the furniture and mattresses were also supposed to pick up the old mattresses and box springs. We had called numerous times about the issue and was given a date of this coming Tuesday. We had called again to hear that their system had never had us calling the first time and called yet again and the same issue had occurred with us not being in the system that we called. We were told that they would pick up the mattresses and box springs on Tuesday; the actual pickup was today (Saturday) and we were called via an automated recording at around 7:30 this morning when we were asleep. We had less than an hour to wrap the mattresses and didn't fully wrap the other mattress in time. Thankfully the gentlemen had assisted us with that. The gentlemen who picked up our mattresses said that they were picking up one mattress but we had two mattresses and a box spring that were supposed to be picked up. Vernon had stated that they would pick up onebox spring and one mattress (set) for $10.50. I had paid this twice for a total of $21.00. The reason for the three star review is due to the lack of communication and how difficult it was to talk to someone at the store via the telephone. Vernon was still a great help in saving us money on what we had paid for.
GG is an excellent salesperson!
Vincent the man!!!
Very helpful and positive attitude.
A bit more expensive than I would have probably anticipated (but we got more stuff than I intended as well). Vernon was a phenomenal help, ask for him if you have any needs :))
We purchased a few items from here, and the service was amazing . Sales associate Rita was really helpful and thorough with us. She was patient and helped us with all questions we had. Definitely recommend this location!
Vincent was such a good help excellent customer service very patient and very helpful and knowledgeable.
Highly recommend you speak to Jose or Rita, as both are fantastic salespersons who are both patient and knowledgeable.
Great and efficient service from Jose and Vincent!
Must ask for Emma. She helped us find exactly what we needed. Very knowledgeable in products and tailored to our needs.
Vincent was very helpful and knowledgeable It was a pleasure working with him
(Translated by Google) Jose, magnificent seller. (Original) Jose magnifico vendedor
Grate service
I first called the store in Antelope Valley at 39626 10th St West and connected with Vernon Issac and he answered all my questions over the phone then suggested I hurry to get in on the sale's and I later went to the store to meet him and we went into the mattress area where he explain about the different mattreses and I was very surprised how knowledgable on everything and he was very patienct because I asked alot of questions and kept changing what I wanted but in the end we finelly made it Vernon is a very good salesman and I would recommend him to anybody that go's to the Ashley Store in Antelope Valley thank you
I didn't expect, how is big and a lot of choices. Palmdale CA .
Vincent was great. Polite, helpful and very knowledgeable.
(Translated by Google) Excellent service, very good explanations! (Original) Excelente servicio, muy buenas explicaciones.!
(Translated by Google) Thanks to all the staff, to José, to Kenny and to the girl who treated us very well. (Original) Gracias a todo el staff , a José a kenny y a la chica que nos atendieron muy bien
The sales account, Vernon, was vey helpful and knowledgeable. He assisted with selecting a sofa set, got us a great price and setup delivery. Was vey pleased with the experience at Ashley’s.
Vincent was so awesome, he listened to our needs and was able to get us set up with everything we needed. We have never had such a positive experience at an Ashley store.
Jose is a great salesman. I am very pleased with his service.
We are very please with José 's service. Very attention and cordial.
We've been coming to Ashley's for years and always had a great experience.
Great experience!!! Customer service was great!! Jose was great!!!!
Jose was friendly, approachable and very helpful. He let us look and answered question we had.
Jose was great, very helpful with no pressure.
Good service Olga and Jose.Thanks
Jose is good
Thank you Jose and Olga for a great experience today!
Great customer service from Emma, her attitude and the way of selling furniture is amazing. I got my first living room set from Ashley’s and I don’t regret it thankyou for your great service
(Translated by Google) Very good job Jose 👍 (Original) Muy buen trabajo Jose 👍
Vincent was one of the best sales people I have ever worked with. He was friendly, helpful, and knowledgeable. I would happily work with him again!
Patient and easy, really informative
Found what we needed great service
Ali was a wonderful help! He spent hours with us while we decided on a new couch. He was patient with my young children and even made them paper boats. Great experience, thank you! Ali !!!
Quick and to the point. Found me exactly what I needed. Thank you Jose
Jose was very helpful and had great customer service!
Great service
Clearance item. In great condition and price unbelievable. Jose our salesperson was a tremendous help.
All was great, help me with what I was looking for…very patient.
Perfect service ! Very friendly knowledgeable & helpful sales associate. Thank you!
Great service from sales person Vincent and the Manager Julie was a great help!
Thank you Julie for the hospitality and the great customer service.. I want to thank Ernesto the sales rep he went Beyond our expectations..Thank you Ashley Fam
Wonderful store, wonderful service by Vernon Isaac. He helped us from start to finish and got us everything we needed.
Treated my family and I very well, excellent service
Amazing customer service!!! José the sales person representative was extremely helpful and professional. He was very attentive and listened to our concerns and doubts. Definitely will come back to this store in the near future.
Great customer service from Jose!
Great and friendly service
Juan the associate was great help today, purchasing two living room chair. Also great help questions about their large livingroom sofas.
Great experience, Ali was most helpful in helping us find exactly what we were looking for in a father's day present. Very friendly staff.
Rita was such a fantastic help! She took her time to show us our options and even got her manager over to give us the best, most competitive pricing... Very impressed with the quality and warranty of the these two sleeper sofas, as well!!
Mukesh was great. He was very patient and helped us find everything we were looking for..
Vernon Isaac did an amazing job helping me and he was very helpful and an amazing person
Very knowledgeable and kind.
Jose was very helpful, patient and answered all our questions. Thank you!
Luis was a great help! Helped us find exactly what we wanted
Jose at Ashley’s helped us a lot and very accommodating.
Thank you, Jose for all the help very professional !
I want to thank Ernie for helping my husband and I find and not pressure us when it came to our purchase that was made today. Thank you he definitely should be recognized for a great salesman .
(Translated by Google) Mukesh was an excellent person who cared about the customer. I loved how he treated us from the moment we entered the store. (Original) Mukesh fue una excelente persona preocupado por el cliente me encantó como nos trató desde que entramos en la tienda
Luis was super helpful!!!
(Translated by Google) Luis iso very good job (Original) Luis iso muy buen trabajo
Vincent was super helpful and very nice. I would totally recommend him to my friends
Luis and Julie really did great job thank you for everything ❤️
Luis did a great job!
(Translated by Google) Luis, excellent service with a human quality of empathy, thank you for your great help (Original) Luis , excelente servicio con una calidad humana de empatia gracias por su gran ayuda
Jose was very helpful and provided excellent service.
Vernon Isaac was great to us. Very helpful. Gave his honest personal opinion on fabric and pricing. Recommend 100%.
GiGi was an angel. Very pleasant and anticipated our needs and made things happen. The two other stores we visited or called would not accommodate our simple request as they put too many restrictions on it. GiGi explained the pricing and protection plan well. It was obvious that the customer was important to her.
Vernon isaac is very kind nd help me find what i was looking for my mattress for my sciatica pain he is very helpful.
Luis was an excellent salesperson. It was his professional service I purchased my recliner.
Go see Mukesh he will take care of you!
Great store great location. Vernon was amazing he was very patient with me and my wife listened to what we wanted and made sure we left satisfied. We will definitely be coming back to Ashley's.
Luis was awsome and patient
Helpful
Kind willing to go tye distance
The sales rep Vicente was extremely helpful and knowledgeable. We purchased a bed for our kids bedroom without feeling hassled. Thank you Vicente for a pleasantful experience.
Went in to Ashley Furniture and had a great experience with our purchase Luis H. He addressed all our concerns and we left happy
Luis had helped out with our purchase
He helped and answered all questions. Showed us what we needed.
Outstanding service
Vincent was very helpful amazing service
Provided quality service.
Vincent was amazing and super patient as I took forever to make up my mind. Honestly all the staff were really great
Jose has great customer service skills. He was very helpful with helping me find the correct furniture that the wife and I were looking for. Thank you Jose
Luis did a good job
Just bought a mattress and Rita helped me with all the process. She greeted us and helped us try the mattresses one by one to see which one we liked best and after she helped us complete our purchase guiding us through the way. Rita was very friendly and attentive.
great place to shop, great service.
Vincent was the man! He took care of me and made sure I was happy with my purchase. I truly feel satisfied and I am definitely coming back.
Luis was very helpful and professional. Highly recommend Ashley in Palmdale
Jose was very helpful and answered all of our questions and concerns.
I had a great experience shopping at Ashley with the help from Mukesh. From the moment we walked in, he helped us by directing us to the beds within our budget. Mukesh made our visit very easy and a great experience. Thank you Mukesh for helping us out and finding what we were looking for at a reasonable price.
Mukesh was very helpful during our visit. He asked what we were looking for and provided many different options. Will be coming back for our furniture needs!
Mikes was very very helpful and got me a perfect furniture set on a great deal. Will definitely come back
Luis did a really good job helping us and letting us know about current deals and specials
Excellent experience with Mr. Mukesh
Great costumer service
Jose was easy to work with. No pressure.
Ali was very knowledgeable and attentive. Experience was A+ Will look for him when buying other items.
Mukesh and Olga were incredibly helpful and informative to us this afternoon. Mukesh walked us through all the options of each section and gave a comprehensive rundown of all our bedding and frame options as well. Hope to be back once escrow is finalized. 🤞 Got a dining set for now at a great price because we just could not let it go.
Luis did an amazing job ! Thank you Luis well deserve for a Raise !
Helpful and very nice
Vincent, and Olga did me right. Great service, and hospitality. A no pressure situation.
Vincent was really cool he help us all the way!!
Vernon Issac was very attentive, showed us the whole show room. Thank you for your service
Kind and patient
Mukesh es very helpful and very kind,definitely recommend his help!
Had a great experience with Mukesh
Had a great experience. Me and my husband went in to look a bedroom set and mattresses. Vincent was very helpful and very patient with us. He answered all of our questions. Such a big help! Highly recommended!
I love shopping here. Vernon Issac helped me with extreme patience and was very professional. Thank you Vernon ☺️!!!
Excellent service. Got the job done. No hassle. Thanks.
Vincent was very helpful with furnishing my new apartment. Now i don’t have to keep eating on the dinning room floor. If I could leave a 69 stars I would!!
Go to Vincent. He’s the best worker there. 👍👍
Had a very enjoyable experience and had a great selection of furniture and I was given a great costumer service experience
Vincent was very helpful. His patience when we changed our minds multiple times was top tier.
Jose was super helpful.
Ri was very helpful and found us ways to be able to make the purchase that we wanted :)
Found what I was looking for great selection.
Came in to the store today and Mukesh Admin was a great home on our purchase.
Ri was very helpful.
Ri was amazing. She was great. She will forever be our go to sales person as Ashley.
Ri was fabulous. She was very professional and kind. Our shopping experience was wonderful. We will definitely be back.
Excellent service at Ashley furniture, was fast and easy and didn’t try to sell me something I didn’t need.
Best customer service from Jose highly recommended
I had a very good experience after being helped by Mukesh, who was very professional and informative.
Jose from the Palmdale store was very helpful and attentive. Thank you
Luis was really helpful and and great to work with.
Was very patient with us! Very appreciative! Definitely recommend!
Typical furniture store waiting for the Memorial Day sale!
This place is honestly wonderful. The workers are the best however, it’s the lack of full size beds. They have the best frames, yet they don’t have full size beds. With living in Antelope Valley, rooms are a little small, and one doesn’t necessarily want their room to just be a bed and nothing else. Other than that, the experience was great.
Had a awesome experience with Vernone Isaac showing me bedding such housepertlity thank you sooooo much💁🏾♀️
Luis was amazing he took his time with us. I recommend him if you come to Ashley's
Jose was very patient with us. We appreciated that. My mom is old and couldnt make up her mind.
Luis was very professional and friendly. Answered all our questions did not rush us. Great sales etiquette.
Riri has now helped me twice, first to purchase my mattress and about a year later for the purchase of the frame. She is always professional and very friendly when chatting. I’m happy I was able to work with her on both occasions. Thank you Riri for always helping
Vincent was amazing. Had great customer service and searched for the best price. You should Seek him only.
Luis is the best Ashley rep ever! Only reason why came back
Luis was so wonderful and helpful! Thank you so much!
Great experience. Emma did a great job in finding my product and processing my order.
Vincent is the best
Vincent was very helpful.
Vincent was really nice and helpful
My wife and I were shopping at the Palmdale store a few weeks ago and the sales man was showing us furniture when a couple of another race came in. The manager came an stop our salesman and told him he had a paying customer. He had to leave us an assist them. My wife and I when to the manager and told her we were paying customers as well. And that we would never step foot in their business again!!!!! We contacted corporiate office and got no answer. We were prepared to purchase a full room of furniture!
I would like to thank Mukesh for all the help he gave us today. Good customer service
Happy with my new set up that I'm taking home. All thank you with the great help off Mukesh Amin. Thank you for the great and fast help that was given.
Was a good experience, Luis made everything so easy and was so helpful with the whole process.
(Translated by Google) Very good service (Original) Muy buen servicio
Great Costumer Service Mukesh Thankyou for helping us pick the right furniture for our home !! I recommend Him he is patient and understanding
Sales person was polite, accommodating, and not pushy. Came in knowing what I wanted, he helped me get exactly what I wanted. Good service
Salesperson was great. Recliners suck.
Jose was great I knew what I came for and he pulled the Raeann Collection online to order my coffee table. Great quick service in an out like I like it!
Mukesh was very helpful and attentive. He is very knowledgeable and gives perfect recommendations. I recommend him for your next furniture purchase!
(Translated by Google) José Ruiz treated us very well (Original) José Ruiz nos atendió muy bien
Jose Ruiz was very helpful and informative of the products we inquired about. Very friendly and did everything in his power to help us out in furnishing our new home. Great customer service
José Ruiz helped us out at this Ashley Store. He was a huge help, very friendly, and gave us all of his undivided attention our entire visit.
If there was a definition for the words scummy, lying untrustworthy, etc. Then Rita Khajehtoorian would be the right person. From a friendly to devious, she has made me and my partner feel uncomfortable and unsafe with our information when entering Ashley’s. She wanted to check our pre qualification which I was worried about due to the inquiry so I asked how much it would be with her then replying stating it would have zero effect because it doesn’t do any inquiry at all. I replied with a huge smile on my face and we went ahead giving her the information needed. It wasn’t till we went to a different store that we realized not only did it in fact effect our credit, but she had also made an account without our permission at all. She advertised that no matter where we went the mattress would be crappier and the same price. Luckily we looked around and found not only a better price/mattress, but also found better and TRUTHFUL costumer service. If you do go to Ashley’s, AVOID RITA.
Went here for a mattress and looked at some of the tempermedic ones. The financing is good, but they try and convince you the prices aren't as good as this store, when we found better deals elsewhere. I was helped by Rita and they lied about running my credit. We asked if it would leave an inquiry, she said no, and it did. It created a whole account when she said all it was was pre qualifying. Thankfully I was able to use this account elsewhere, but our merchant warned us that Ashley sometimes restricts these accounts to just their store. Wouldn't recommend here because they prioritize you shopping with them over you buying what's best for you.
My mother just purchased a TV stand and Luis from Ashley was extremely helpful. The process was quick and easy. Appreciate the wonderful customer service!
I worked with Walter and Annie and received the best service, I bought all my furniture and loved this place! I will always come back to this Palmdale location it's the best.
(Translated by Google) Very good seller, very formal, speaks Spanish, I recommend Luis. (Original) Muy buen vendedor, muy formal habla español, recomiendo a Luis.
Picked up a few pieces of furniture, love seat, tv stand and more. Walter was very helpful, thanks.
Had a wonderful time visiting Ashley Mukesh was amazing. Help me to buy my dining table thank you Mukesh…
Jose’s a great guy real chill and love the gucci belt he had , real stylish guy also very kind.
Came in to just look around for a bedroom set but Vincent was great at convincing my family and I in purchasing a great bedroom set. Vincent, had the best customer service and lots of patience with us.
Vincent, thank you for your outstanding service. We really appreciate your help.
Ali was great and very helpful!!
(Translated by Google) Carlos Ruis was very professional in helping us choose the bed we bought for our children, at a very good price. (Original) Carlos Ruis fue muy profesional al ayudarnos a escoger la cama que compramos para nuestros niños, a muy buen precio.
Every time we go to Ashely we always ask for José Ruiz sales person. Always a great experience
First time to Ashley’s Furniture at the Palmdale store. Ernesto Baltier was our customer service representative. He was the best and gave us the best deal. He is very knowledgeable and friendly.
Jose Ruiz amazing Assistance. Help me and understood what I wanted. Very nice and respectful
Jose Ruiz He helped me in a very kind way and helped me find what I needed. I recommend them.
Ernie was great. He was friendly to my kid and my family members. He answered all of our question and concerns. He even helped out with picking a table. Made my mom really happy. Thank you Ernie will come back again for a bed soon. I give him a 5 star review.
My family just moved out to the AV and we needed to furnish pretty much our entire place. Jose assisted us and made an overwhelming experience easier by being knowledgeable about the products and answering any questions i had. I appreciated Jose applying promos, deals and specials to our order and helping us to stay within our budget. I appreciated that Jose was not pushy, he was patient with us and let us have our space to roam around. I’ll recommend anyone to him and i give him thanks for helping us as great as he did. Thank you Jose!
Ernie was a great help, from beginning to end. Lots of patience with us and even my toddler. Easy process with him.
I had a great experience shopping my full bedroom furniture in Ashley Palmdale, their employee Mr. Mukesh was a great help and explained everything in detail, and helped us with the process of applying for credit, ordering and setting the delivery date.
Jose was very attentive, helpful and nice! Thank you for the help 🙌🏻
What an amazing experience. Emma was my sales person. She knew what I want I needed and I was done in 15 minutes. I recommend her to anyone that might need some guidance.
Great help!
Awesome service. Thanks Vincent
Vernon I. was amazing! Friendly and very knowledgeable!
My sales person was Vernon Isaac He was very professional, very knowledgeable and very personable. He helped me a lot with my choices and he wrote my order up very quickly.
Ri was very courteous and helped for us to get our son and his family a sofa set for them
Gigi , was absolutely great helping us.🤩
It was wonderful experience with the help of mukesh
Luis was Excellent.
Ri was great and Stephanie was very helpful!
Wonderful store definitely had a great help from Luis.H. and was able to answer all the questions that I had ⭐️⭐️⭐️⭐️⭐️
Luis H was a great help, we will be back just because of him.
I liked the couch they had and they had a charger for my phones
Good morning this is my first day l Ben here it was good sorss and l love it
I purchased a beautiful leather sofa, bar stools, and lamps. Clearly, I spent a lot of money. However, Ernesto did his best to find ways for me to get discounts. He was easy to talk to and really made me feel as though he genuinely understood my needs and assisted me to the fullest in achieving the best possible outcome. The only reason I gave 4 stars and not 5 is because the delivery fee was a bit steep in my opinion($399). Ernesto, well done!
Makesh is a great salesperson
Salesman Mukesh was great!!!!
Thank you Ri for all your help with our purchases today! We appreciate all the assistance you provided us. We will be back soon for our next furniture purchase.
Vincent was trying to help me find a nice bunk bed, we weren’t successful lol but he helped me find a really really nice bed for such a nice price! LED lights, really nice grey color. He is really helpful, such a chill guy and nice to talk to with. His service is top notch and he is an incredible, nice guy! 5 stars!!!
Juan did a wonderful job in assisting me with my paintings
Vernon issac was our salesman and he was awesome,,very nice and helpful..... great experience. Thank you Vernon
Great customer service from Jose!
Amazing and attentive customer service! Gigi was such a pleasure to work with and help us find the mattress of our sweet dreams (😂)! Definitely would recommend this location
Ernie was very professional and patient. He helped us pick the perfect set of couches for our family.
Jose gave us great customer service
Ri was the lady that helped us. She was very attentive and knew exactly what we wanted to our taste. She also gave us a pretty good off since we bought a lot of things. Will sure come back and I’d be a pleasure to be assisted by Ri.
RI Helped us get our bedroom set, and all worked out. She showed us all our options. We are happy.
Ernie was very helpful during my visit today, he provided details and information on the store product and gave me a clear rundown of financing options. He answered all my questions efficiently and effectively.
RE was wonderful customer service
Jose is GREAT he has always been so helpful throughout my years shopping at Ashley! Everytime my family and I come in we always ask for him by name! 10/10!
Luis was very friendly and informative with my purchase !
We were greeted and helped by Luis and he gave us great direction in finding a kitchen table and mattress!
Vincent was a very sweet and helpful person he made my purchases easy
Re : was really great work with us more Patient and friendly and lovely .
Juan was very helpful!
Mr. ALI was very helpful and knowledgeable with the information about the furniture. He was very nice and worked well with my mother and I. Great experience!
My wife and I went into Ashley’s and we were greeted by Gigi. She was very sweet and very helpful. Some of the best customer service we have had. Highly recommend going in and asking for Gigi.
Awesome experience. Walked right in on lunch break and got exactly what I needed. Vernon Isaac was amazing
(Translated by Google) Luis, very expert in his field, very professional. (Original) Luis muy experto en su rama muy profecional
Gigi, the best thank you for helping us purchase our sofas for our new home we appreciate you ! :
(Translated by Google) Luis did a very good job, very kind. (Original) Luis hiso muy buen trabajo muy amable
Mukesh was one of thee most educational sales person I have ever encountered. Initially came in so my son could get a bed, I ended up leaving with my own Tempur-Pedic adjustable mattress and smart frame. I have never been so informed on a mattress and quality of beds as much as today. Thank you so much.
Ri is the best!! She’s great!
Good salesman quick deal
Jose was great and accommodating. Made buying our daughters bed a smooth experience.
Ri is a very good sales person
Ri she is a good sales person
(Translated by Google) Jose was very friendly and spoke English and Spanish the best, he helped us with any questions and above all excellent (Original) Jose fue muy amable y lo mejor habla inglés y español nos ayudó con cualquier duda y sobre todo excelente
(Translated by Google) Work with Juan, very good service (Original) Teabaje con Juan, muy buen servicio
(Translated by Google) Jose Ruis, excellent, helped me with everything I needed, he is very patient and speaks Spanish and English. (Original) Jose Ruis excelente me ayudó en todo lo que necesitaba tiene mucha paciencia y habla español y inglés
Jose is an amazing sales men. Great bilingual was very helpful
(Translated by Google) Thanks Jose (Original) Gracias jose
Very helpful, professional, patience
Ernie Balter is a wonderful guy. He was very professional and had listing ears to make sure we are happy throughout our business with them. We got what we bargained for. Thanks Ernie and team!
Excellent service from Ernie Baltier
Luis helped us at Ashley's and he was amazing! He answered every question and had a lot of patience as we shopped for furniture for our new home. Very happy with his service and will be returning to him again!
Luis was very professional and helpful. You need ten more like him
Jose good salesman
I highly recommend this store and ask for Jose. He is a very courteous, professional and knowledgeable salesman.
Jose was extremely professional, courteous and knowledgeable of the products. He allowed us to take our time to look over all of the products we we’re interested in and showed us a few others we may be interested in. I would highly recommend that you come to this store and ask for Jose.
Juan was very helpful! He answered all our questions flawlessly!
Luis Hernandez was great! Super helpful and nice! Absolutely love the service
Meena offered the best customer service and was very helpful, and outstanding in helping select the perfect furniture to help alleviate our family's discomfort. We found the perfect addition to our home and be comfortable And we love it and will definitely be back for more.
(Translated by Google) Jose, thank you very much for the help. (Original) Jose muchas gracias por la ayuda
Jose was a big help and made my purchasing of a dining room set so smooth big ups to a great salesmen
Vincent Bullock was a great sales person on the floor. He was a delight Very helpful
(Translated by Google) Jose, very good attention, thank you (Original) Jose muy buena atención gracias
I worked with Ernie at the Ashley’s furniture in Palmdale, ca. I appreciate his professionalism, patience and assistance with helping my mom purchase her couch. Thank you Ernie you the best
Walter provided exceptional customer service experience and made our experience at Ashley’s easy, fast, and was highly knowledgeable regarding the product dimensions. Also, I loved how Walter gave us a bit of personal space while we looked around. That is always appreciated because it gave us the opportunity to talk amongst ourselves, and when had any questions he was instantly available! Highly recommend for his help !
Lewis did excellent
Bobby is the man!!! I will come back to finish my furniture shopping with him!!!
Jose was very patient with me showing me all the options that I had when it came to looking for furniture. Great customer service
Ali was so helpful. So nice and patient. Thank you!
Super great people to work with
(Translated by Google) Excellent Service from Jose Ruiz, thank you very much... (Original) Excelente Servicio de parte de Jose Ruiz muchas gracias...
(Translated by Google) Excellent service from José Ruiz, thank you very much… (Original) Excelente servicio de parte de José Ruiz, muchas gracias…
Great salesman very professional.
Ri was great, and very helpful
Gigi was so helpful and sweet. She took her time showing me all the different style mattresses, she explained in full detail the difference between all of them, the functions and she looked out for what would be best for me. She was super kind and funny! She answered all my questions and was so wonderful during the whole experience. I highly recommend you ask for Gigi when you walk through the doors! Thanks Gigi(:
Thank you Mukesh for helping us find our new furniture. Your knowledge and expertise gave me a new perspective when shopping for furniture.
Ri great customer service
Rita helped us with finding out couch. Gave us a lot of options.
Rita helped us a lot today being patient with us while we looked for our couch the manager was also very flexible with us.
Helpful and patient
Very patient and kind
Had a great experience shopping for an accent chair with Gigi! She ensured all our needs were taken care of & was sure to give us an abundance of opinions. Thanks Gigi!
GG was so sweet and helpfull. If I ever need anything else for our tiny home we will definitely come back and talk with GG.
Rita assisted us today and she was so great helping us and taking care of us to buy our furniture for our new home .
Ri was exceptionally professional and courteous. I will definitely recommend my family and friends to come in and see Ri for your home needs
Be warned that all sales are FINAL and they will not even exchange an item. Our sales agent Luis at the Palmdale store mislead us in believing the couch we were receiving was going to be the color in the material that we liked and it turned out to be a different material and we are unsatisfied with our couch. We paid $4K and although we explained this to the manager, they would not let us just exchange the item for the one we really wanted. I am very disappointed with their customer service, and we will not be shopping with any Ashely store ever again.
The salesman was very patient, and I found what I was looking for at the right price.
Mucash was awesome and very helpful. He has extensive knowledge about the products in the store.Go see him and you won't regret it! My money stretched far in the store. Go see him!!!
Good salesmanship. Jose has lot of patience and gave us a tour of the store.
I’m so happy it’s Amazing how Luis Hernandez tray us !! I’m very happy thanks a lot !!! Unique!!!
Gigi was WONDERFUL!!!!! She has EXCELLENT customer service and is very knowledgeable and pleasantly patient. She helped us fine the PERFECT furniture and I look forward to working with her again
Gigi was an amazing person the best by far customer service I’ve ever received from anybody from any place I’ve ever been. She took care and me and my husbands purchase. She most definitely needs a raise and job promotion. She was perfect.
Gigi was an amazing help! She giving manager vibes. Deserves a raise.
very good service.
Had amazing expirience Annie kasbarian was amazing she help me out in every single way .. I highly recommend her .. I give her a give star ⭐️
Ri did and amazing job, great customer service
Jose. Thank you. Excellent service
Jose excelente service. Thank you
Luis was very attentive and knowledgeable!
amazing service and very helpful
Luis very nice salesman
Beautiful furniture. Isaac treated us so well and was very patient with us when it came to choosing our furniture! Will definitely come back!
(Translated by Google) He was very kind and did an excellent job. (Original) Fue muy amable y hizo un excelente trabajo
Jose was awesome and he knows what he is doing. Great help!!!
Mukesh provided excellent customer service! Very precise, knowledgeable and patient. I would highly recommend and will return to shop soon.
My experience was quick and the best with mukesh
I purchased a new mattress today from the Palmdale Ashley Furniture and left feeling very satisfied. They had a huge selection of really nice mattresses to try out and Ri, the sales associate helping me, was super nice and helpful in me trying them all out. I definitely recommend checking them out if you need a mattress.
Mukesh has been amazing!!!!! Go to him to find furniture for your home, he helped us find our dream furniture for our home and it was an amazing experience.
Mukesh is the best go to him! He didnt earn his five stars for nothing
Amazing experience attended us very well helped us with everything we needed answered every questioned we had amazing feeling walking out the store with what we got
Vincent was a great help he is very patient and makes sure you leave satisfied
Mukesh is the man. I had great experience buying a mattress through his help.
Ri is absolutely amazing she made me feel so comfortable!!
Ri was such a great help. Definitely recommend!
Great customer service. Luis had so much patience and accommodating and understanding to our needs.
Thank you Jose
Jose was very courteous good service!
Luis did a great job helping my family pick out furniture !
Good customer service
Every thing was great got a really good deal
Mohammad Ali was great! Customer service was awesome from the start when we entered the store he was prompt in assisting us the process was done in less than an hour.
We bought new recliners for our family room .. Gigi was very helpful and very patient with us .. Very professional , very helpful , Excellent customer care and answered all our questions & explained everything very clearly thereby helping us choose the perfect furniture for our dream family room .. Awesome experience
Ri, was awesome! Very helpful! Came in looking, left purchasing.
The repair technician was professional. However, I needed a replacement of a recliner (I called 5 minutes into my 72 hour delivery to say the frame was bent and the chair could not close.) I spoke to customer care named Vidal after he told me he would not replace it, I was referred to “The Escalation Department” and spoke to Shawn. This women was so irrational and erratic! I explained that I was within my 72 hours to replace my couch and she started yelling and screaming at me and calling me names, at one point she took her phone and started slamming it on the table!! It was unreal, unprofessional and unexceptionable!!! She eventually, after 20 minutes of her abuse agreed to a replacement! I’ve never been so disrespected and astonished in my life!!!
Thank you so much Vincent for assisting me with my selection and purchase. Excellent customer service! 👌🏽 Looking forward to my delivery. 😍 Crysta😊
Great service
So about a week ago my daughter brought to my attention that her mattress was causing her back to hurt and it was affecting her in her school athletics and ultimately hurting her focus in her academics. I took her with me to Ashley's in hopes of finding a mattress she was comfortable with. I was assisted by a gentleman Luis H and he made this trip well worth it. He was knowledgeable friendly and made sure we were happy with our purchase. Absolutely 5 stars for this place! Highly recommend. Thank you Luis and thank you Ashley's!
Mukesh was so helpful, will definitely be shopping with him again.
Ri good service and helps
Ri was an amazing saleperson. She helped us in all our expectations on what we wanted in a new set of sectionals and dining. We love the Ashelys in Palmdale. Great atmosphere and environment to be in. There was no rush at all in making finale decisions. Ri was very patient with us. 4 thumbs up.
(Translated by Google) I was assisted by Luis and the truth is that I am highly pleased with the attention and help I received, which is why I decided to buy what I needed today. (Original) Fui atendido por Luis y la verdad estoy altamente complacido por la atención y la ayuda que recibí por eso me decidí a comprar hoy lo que necesitaba
Attended an in-store event where we made personalized welcome mats. It was a lot fun, in a comfortable and friendly setting. Afterwards, I looked for a couple of furniture items that we'll be needing soon--they have a good selection and friendly service, so I'll definitely be coming back.
I love shopping at Ashley, Palmdale everyone there are friendly and go out of their way to meet your needs
Great salesperson!
Great salesperson!
Ri Amazing great advise and helpfull
Great service. Very personable.
José Ruiz was a A really nice cell person. I would recommend it to anybody who wants to go shop for furniture.
Very Good Experience!! Ask for Rita :) Great Customer Service !!!!
I want to thank Rita for her amazing customer service!
Ri and Olga did a wonderful job helping me even located thing out of stalk!
(Translated by Google) Excellent service from José (Original) Excelente servicio de parte de José
Jose
I would like to say thank you Luis He Had a lot of patience with me I walked around the store 10 times He told me it didn't matter long as I was happy and made the right decisionas . He treated me like family. I appreciate it. I love my new furniture.
Ali was great…good customer service and Ernie manager was ver professional
Great service, friendly customer service. We're happy!
(Translated by Google) They are very friendly and the best thing is that they spoke my language to me. (Original) Son muy amables y lo mejor que me hablaron mi idioma
Murkesh helped me get the right bar stools. Thank you!
Exceptional customer service all around from Manager Ernesto and Salesman Juan. Made the process of purchasing our new furniture easy, comfortable and gratifying.
I had a very pleasant and informative experience with Mukesh he is sooo warm and helpful I love my new furniture and will be back for sure 10/10
I purchased a dinner table and mattress for my new home at this location earlier this week. I wanted something durable and that wouldn't be too hard to clean given that I have 4 children. Luis H. helped answer all my questions and made this purchase so easy! He was incredibly kind and attentive. I will definitely return in the near future to purchase more things for my new home.
Very happy customer with sales Mukesh
Rita was very helpful with our furniture needs. 100% recommend for all your furniture needs.
Great help in helping me find the right couch for my living room, great help from Jose!
Exelente service nice people 👌👌
Our Sales Rep Vernon Isaac was very friendly and helpful during our furniture shopping.
Very good salesman
(Translated by Google) Good service from Jose (Original) Buen servicio de parte de Jose
Good friendly willing to help quickly Luis H good experience knowledgeable on mattress and recommended perfect quality a+
We had an amazing experince buying our new L sectional couch and coffee table. It wouldn’t have been possible without Mukesh’s help. He was very patient and very fun to talk to as we looked for something in our home. 10/10 experience.
I was looking for a new comfy chair & ottoman. Sales Rep Ri Hellen me choose the right size & color. She was patient with my questions. Thanks Ri for a great buying experience. ☘️
I walked in couple days ago looking around the store in search of a new living room set. I had an idea of what I needed, Ernie noticed me, and greeted me. Using his superior customer service and his professional skills we were able to "think outside the box" in order to make my custom and demanding request a possibility. I was able to purchase exactly what would work and what I wanted thanks to the patient, professional, and skillful advice from Ernie.
(Translated by Google) Luis had good service (Original) Luis tuvo un buen servicio
Jose Ruiz was a huge help! Thank you!
Meena was offered me a great customer service. She was well informed and sensitive to my needs. She made me feel an easy m, without pushing any product as does some traditional sales person, she looked into understanding what I was looking for and made it happen! Excellent job Meena!
I needed to upgrade my mattress and get a new drawer for my room and Was helped by Luis H he was very nice and you can tell he is a great listener cause he gave me good advice/recommendations and had great product knowledge of everything he is the best
Me and my girlfriend needed a new bed set and sofa so we went in and where helped by Luis H he was amazing he was very patient and helpful he was also very knowledgeable and had great recommendations next time you go to Ashley's I recommend you ask for luis he is the best.
This place has decent furniture but will overcharge you, and they trick you into buying the most expensive things with their Fake premium warranty I bought for 5 years coverage only to learn they cover nothing they promised me and my family. Be careful when shopping here.
Exelent service from Jose
(Translated by Google) The seller Mukesh provided us with excellent service, he was very patient with me in the search for my dining room set and in my indecision because I liked 3 dining room sets until he helped me decide on the one I bought and I am very satisfied (Original) El vendedor Mukesh nos brindó un excelente servicio me tuvo mucha paciencia en la búsqueda de mi juego de comedor y en mi indecisión porque me gustaban 3 juegos de comedor hasta que me ayudó a decidirme por el que compré y estoy muy satisfecha
Had such a great experience at the Palmdale Ashley's furniture. Great prices with great customer service! Thank you Vernon Isaac and Manager Julie Great team, we appreciate you both.
Was quick and patient with our order. Mukesh knew what we were looking for made sure we had everything correct and didnt miss a step into making sure we left satisfied
Mukesh was the consummate professional while helping me with my furniture purchase. Very pleased with my purchase!
Thank you Ali! Appreciate!
Very good service. Thank you.
Grate working with Mukesh
We always buy from Ashley’s and love the quality and the customer service we get here. We are so lucky to have Ri in 2019 and again in 2024 to help us put our ideas together for our home. Thank you so much for all your help!
We came to Ashley Furniture today to look at a dining room set. Vernon Isaac was amazing! His customer service skills and his knowledge was above my expectations. I highly recommend Ashley Furniture in Palmadale and Vernon Isaac’s as your salesman. Sincerely Mercedes
Ri was very helpful and very informative. We will definitely recommend this store to family and friends. Ri has top notch customer service.
Ri was amazing and professional and extremely informative..very pleasant professional experience with Ri.
Gigi is an amazing sales associate! Her knowledge and professionalism comes a long way! This is the second time we have bought furniture from her specifically!
we had a great visit
Gigi is such a professional! This is the second time in a year that we have purchased furniture from her specifically. Her knowledge and professionalism in this store is top tier!
First of all I want to say the lamps I ordered from Ashley are beautiful. The problem is they are too big. I ordered them online because I could not find them in the local Ashley store. After I received them I went in to ask what was the best was to do a return. I was told that I could not return them after I had received them. What? I can’t return a product once it is delivered to my house. Of course I had opened the box. How else would I have known they were too big. Now I am stuck with 2 lamps that are too big. I paid $200(+). Don’t purchase online!! Review update: After some email communications Ashley arranged for a return and refund of the lamps. Thank you.
I went in to purchase a mattress and I had no ideas what I wanted because the last time I bought one was 12 years ago! Vernon Issac was so helpful and patient. He helped me test out so many and I am so happy with my purchase. I ended up buying a few other things and he made it very easy. Ask for him if you’re going to the Palmdale store, he is great!
Ri is always a great help whenever we shop with her
Rita was so helpful
Mukesh was a great help, very polite, very patient, very informative. Great experience!
Mukesh was awesome! He was patient and knowledgeable. Ask for him when shopping there.
Rita was really helpful, answered all my questions, and helped me purchased my dinning table , quickly and easy .
Mukesh was very kind and assisted us with our sideboard purchase. He was also very knowledgeable and informative about Tempur-Pedic mattresses.
Jose Ruiz was helpful, knowledgeable, and polite. Most definitely will refer and return.
Rita helped my mom find the perfect bedroom set for an amazing price! She was very kind and patient with us and found the best deal for our budget.
Buenos servicing
Ri has been so helpful, she has great customer service.
RI was very helpful and helped us get our new furniture for our house
Our sales representative Jose A. Ruiz is extremely helpful and patient. He kindly walked us through everything step by step. He is knowledgeable and went above and beyond to address our concerns. We made our purchase at peace.
Went in today and with the help of Ernie. My kids were happy with the choice we made for their beds. Ernie was very helpful He also made sure that if there were any dilemmas, he made it happen for us. Ernie answered all of my questions and concerns. He even helped with helping me decide what was more fitting of color. Thank you Ernie for all of your hard work.
(Translated by Google) Thanks to Ernie Baldier for helping us say with the purchase that was made on this day, a very kind and respectable person. (Original) Gracias a Ernie Baldier por ayudarnos a decir con la compra que se hizo en este día, una persona muy amable y respetable.
I came in for a family dinning table fall in loved my customer service was awesome thank you for the good service Vernon issac
Needed a new couch. We went and saw Mukesh, he is really the best. He is our go to person. We like having a regular salesperson. We can walk in, give his name, and we are left to wander and look, at our own pace. I really don't like being hovered over. Any way, we found our couch, it was delivered and set up within 4 days. We had a great experience. This is not our first time shopping at Ashley's. Our entire home is furnished by them. Mukesh has been our salesman, every time. We've been "helped" by other people, on his days off, and it's like being on a car lot. We're very happy to come back, on a day he is working, and finish our purchase with him. Excellent product, with an excellent salesman. T
My first time here and I had a great experience. Walter was very helpful and informative. He was very respectful and polite. He answered all our questions and guided us through the process.
Jose Ruiz is super helpful.
Rita is very helpful and such welcoming environment
Mr. Mukesh greeted us right from the door. Showed us around the show room for what we were looking for. He is very professional with a great attitude and personality! Will definitely ask for him again!
Very friendly and informative! Answered all my questions and was very patient and knowledgeable Mr. Mukesh made it a wonderful experience will be coming back for other purchases
Ri was patient and courteous and helped us to get our next bed and adjustable base. Thank you RI.
Ri did a great jon helping us to find the beat bed for us. She walk through us to everything and explain everything. Thank u Ri😊
BAD EXPERIENCE! I bought a sofa and bought insurance on it, i called and received bad service they were asking when did you noticed i just gave a date and then they told me we dont cover it because it has to be with in30 days. Do not purchase warranty on hour stuff they dont like to help they told me that they can send someone to fix it that i had to pay for it because warranty wasnt going to cover for it. When i purchased no one told me this! Really disappointed will not buy furniture from ashley again and i will make sure to tell family and friends not to buy from this place its a scam. !!
Annie is absolutely phenomenal! Incredibly kind, very professional, and highly recommend asking for her services.
Mr.Mukesh was very helpful and patient with me as I was picking what couches to buy..thank you very much
Great customer service from Mukesh
Ali is great!
Ri was an amazing salesperson. She showed me a multitude of options for the sleeper bed I was looking for. She’s friendly and easy to talk to! I highly recommend her to anyone looking for new furniture!
Gigi was absolutely amazing and helpful through the entire process. We came here with the intention of dealing directly with her as she made our initial experience so great. Thank you Gigi! A++
Ali Was a great salesman, he showed us through the whole store and gave us all of our options and made us feel like we could have our couch any way we’d like. He was very patient and answered all of our questions.
Ri was great. She as courteous and was a no-nonsense salesperson who helped me order and purchase furniture to meet my needs.
Gigi is Amazing. From the moment we walked in Gigi caught our attention and gave a beautiful presentation of where the prices are and what to look out for. We knew more or less what kind of couch we wanted, but Gigi was very helpful and gave us all our options. We spent a good while looking, and Gigi kept checking on us with out overwhelming us. She is very nice and funny we had a good time. When it came down to purchasing our couch, she broke down everything to the last detail. Gigi was very open and upfront about it all. I really liked this experience. Usually going to furniture places the employees tend to hover over like vultures, but here we did not have that problem. If you come to this Ashley’s Furniture, ask for Gigi!!
Mukesh was fantastic with customer service and explaining the different things Ashley Furniture has to offer.
Mukesh was very helpful, told me everything I needed to know about my purchase. Nothing hidden; quick and easy.
Ri was a great help! Best place to shop in Palmdale!
Vernon Issac was extremely helpful and very knowledgeable regarding furniture and we received exactly what we wanted.
Ri Amazing Person verry good personality !
Mukesh is the person you need to see. He’s a joy to shop with, and will help you find the exact piece to fit your furniture needs. He made my wife’s and my experience so simple AND affordable. You won’t regret it.
Mukesh was extremely helpful. He helped us find the couch of our dreams. It’s perfect for the new house my husband and I just purchased. See him for all your furniture needs!
(Translated by Google) Good service from Jose (Original) Buen servicio de parte Jose
My Twin Sister and I had a blast with Jeannie who worked at Ashley Furniture! We were getting a lot of furniture and it took us from 3:30pm-7pm. Jeannie made the whole experience fun and easy. She helped us with measurements and helped us make better decisions when it came to what was best for us. Her Manager worked with us and was very friendly and helpful. Now all we have do is get the furniture and see how it all looks in our new place. We were pleased with everyone's customer service and we would absolutely go back. Please ask for Jeannie, if you decide to go there...She is The BEST! . We want to Thank the Ashley family for helping us with everything!
Our sales rep Ri was Amazing! Very knowledgeable in helping us in finding a great sofa set!
Went in and had a wonderful experience with Vernon. He wasn’t pushy at all, listened to our concerns and helped us make an informed decision!
Made a big purchase in full for a customized living room set and mattress. Jose was able to make my family’s dream a reality working with me to get the BEST deal for everything!! So super happy and excited! This will be the first purchase of many to come thank you for a wonderful first experience and I can’t wait to come back later for bedroom sets! 😁❤️🙌🏼
Shoutout to Ernie Baltier at the Ashley Furniture store in Palmdale, California. He assisted me and my family in the most best and professional way possible, and when we go back Ernie will be our guy every time! Thank you man we very much appreciate you!
Great and friendly service. Went in and got helped by Jose great help.
Ri was very helpful and knowledgeable about all of the furniture in the store.
(Translated by Google) Jose excellent service (Original) José excelente servicio
(Translated by Google) Ernesto from Ashley helped me a lot. He has a lot of patience. I recommend him. (Original) Ernesto de Ashley me ayudo muchisimo El tiene Mucha paciensia se lo recomiendo.
Mukesh was very professional and extremely helpful. If you need help at Ashley’s I highly recommend asking for mukesh.
Ri was very helpful and knowledgeable. Ri helped my partner and I with finding and purchasing a new bed frame and mattress. We will definitely be back for future furniture purchases!
Mukesh was very special, kind and patient helping me to find what I wanted also giving me a good deal.
Mukesh was awesome and friendly. We had. Great experience shopping. Kindly ask for him to experience a great service. Stephanie at customer service was very helpful as well.
Vernon Issac was very helpful and patient with me. Showed me many options and helped me pick the perfect mattress. Friendly worker. And treated me like a queen.
Ri is awesome and very helpful
Ri is the best, and very patient.
Thank you Vincent for helping us out today!
Good service
Ernie was above and BEYOND and wonderful human being as well. Lucky to have him!
Amazing service from Mukesh very helpful!
Gigi is a great sales associate! Very friendly and willing to help! Would recommend
Nice people and good help
Our sales associate Vernon I. was very attentive and made sure to take account of the exact set and items we wanted. Very welcoming experience
RI Convence me to come back for tempra mattress.
Gigi was very helpful to me as soon as I walked in .
Ri was very helpful and very professional. Will definitely go back with her. She took her time to help us get exactly what we wanted. Thank you Ri.
They provided excellent customer service .
Great place great service Jose was very helpful
Rita is great!
Rita was awsome! We needed a new couch due to a family tragedy. She was was extremely patient!
Jose was great. Got us in and out with no problems and answered all our questions.
Went to Palmdale Ashley Store! Jose Ruiz took care of my dining table order! Thank you for helping us.
Great experience fast and easy
Ri was very helpful and knowledgeable. She is an asset to your company. Thank you for your generosity.
Ri was amazing wonderful service
Ri was very helpful and helped us find a comfy bed
Ri was such an amazing sales woman, she went above and beyond to help us get a sectional couch, she’s so awesome an I would come back to her, good job outstanding
Ri and Olga were very courteous , thank you! Would recommend to my family and friends!
RI , is a wonderful sales person and a asset to Ashley .friendly , and kind.
Just bought couches for my living room area. Rita took care of me. She was INCREDIBLY patient, as it's a big decision. She was informative, kind, professional yet made me feel like family. I got a great deal and I'm so happy she serviced me at this location. Everything is clean, orderly and beautiful! The managers are wonderful too. Thank you Rita!!! You're the best!!! :)
Great service!!
Associates at the store were knowledgeable and were able to assist me to get what I wanted. Only gripe I really have is why it is taking almost a week to deliver. Other than that it all went smoothly.
Mukesh greeted and worked with us from the moment we went through the door until we found the sectional we were searching for. Beautiful store, outstanding customer service.
It was quick and easy. Asked salesperson to show me manuel recliners, he did, I tried them, picked the one I liked, liked the price and purchased in color I wanted. Check out was fast and easy.
It was a good experience, thanks Mukesh for your help
Ali was great! Very patient with us, took his time to show us different options! Will definitely recommend to family and friends! Thank you Ali!
Rita was wonderful and very helpful. Great customer service
Rita was a great help. Great service.
Mukesh was extremely helpful and friendly. He made the experience enjoyable and easy. I definitely recommended going to him for any furniture needs
Jose Ruiz very pleasant and easy to work with appreciate his time. Will be back for sure
Jose met us at the door and met our needs very polite and listen to exactly what we needed great customer service
I had the pleasure of encountering RI , recently, and I must say, it was an experience that left a lasting impression. Ri , embodies the epitome of goodness, radiating warmth, compassion, and sincerity in every interaction. From the moment you meet RI ,you're greeted with a genuine smile that instantly puts you at ease. Their kindness isn't just surface-level; it's deeply ingrained in their character, evident in the way they treat everyone with respect and empathy. Ri, goes above and beyond to help others without expecting anything in return. Whether it's lending a listening ear, offering a helping hand, or simply brightening someone's day with a thoughtful gesture, RI consistently demonstrates a selfless commitment to making the world a better place. Their positive attitude is infectious, uplifting those around them and creating a ripple effect of goodwill wherever they go. In a world often plagued by negativity, RI serves as a beacon of light, reminding us of the power of kindness and compassion. In addition to their remarkable character, RI also possesses a wealth of knowledge and skills, which they generously share to benefit others. Whether it's offering valuable advice, sharing expertise, or collaborating on projects, RIcontributes to the collective growth and success of the community. In summary, RI is not just a good person; they are an exceptional individual whose presence enriches the lives of those fortunate enough to know them. I wholeheartedly recommend RI to anyone seeking inspiration, guidance, or simply a reminder of the inherent goodness that exists in the world.
Ri was so nice and helped so much. She did everything in her power so she could us get the best deal we could , and explained everything without pressuring us ! Would definitely come back to this store and work with her again.
José Ruiz was amazing! I told him what I was looking for in my budget. Showed me many options and was patient. Bought couches and I dinning set. Thank you!
Jose Ruiz was great, and super helpful! Thanks Jose!
Gigi, was really amazing. She was very welcoming and helped my husband and I get the sofa we were looking for. I plan on coming back for other things I need in the future.
Ri went above and beyond to help in making the right purchase. Very pleased…
Thank you Jose for working with us! Very helpful on getting us exactly what we need :)
Ri Fantastic Customer Experience !! Fast Credit Approval !! Very Kind Customer Service !! Thank You RI For Being So Kind !!
I love dreaming and planning in the store which is always arranged and decorated beautifully. On their staff, Ernie Baltier, was extremely helpful. I had some specifics in mind and he kept me posted on any pieces that might go fit my style. Absolute gem representing the company well.
RI was very great help me find what I wanted and got the bed I needed.
Ri was a great help. Had a good experience at the store!
Jose is Super helpful, kind and knowledgeable!
Good service jose!
Meena was great and helped me with my bedroom selection
Ri was very helpful and informative. She did try to show us more options and helped on colors.
Ri was very helpful. She was able to make things happen!!!! Thanks Ri
I received an email that items I ordered for an extremely special and time sensitive event had been backordered. I called the store and spoke to Kristyn who was extremely patient and understanding about my concerns and spent a considerable amount of time both helping me figure out the logistics as well as making sure that I was compensated for any and all delays. Although the process was long and I was very frustrated (almost to the point of tears) Kristyn remained professional and considerate, which not only remedied my mood, but made me confident in ordering again in the future. Thank you so much Kristyn!
Had the best experience with Ri she gave me the best information about the beds. Amazing!!
M. Ali was very helpfuland friendly . He was very patient with us on changing our order. He tried to help us in different ways. Look for him when you buy at Ashley's.
Jose was very friendly and very informative
Juan, the sales Representative was awesome. As soon as we walked in, he greeted us with a smile. He was very patient, and I’d buy from him again. 😀
Juan was very nice and made our shopping experience wonderful. I will definitely be returning here.
I went in the store today and had the pleasure of being assisted by Juan, and he was AMAZING! He was very kind and knowledgeable and this was by far the best experience I’ve had with a salesperson. I would definitely recommend him to my friends and family.
Great selection of furniture. Walter assisted us. He was lovely and provided great suggestions on which couch to choose.
Good service thanks
Rita spent over an hour assisting me in purchasing my new couches and recliner and answered any questions or concerns I had
Mukesh is the best! Very helpful and an amazing person! Definitely come here and hopefully you can be helped by him!
Walter was great, super helpful, and patient!
Ri has great customer service. She helped me with all my needs. She was very polite and professional.
Worked with Ari and she is amazing. Very friendly, professional, and informative. Will definitely come back to do business with her again the next time we need furniture.
Ri was amazing and helped so much. She did everything she could to help us get the best deal we could. She was super sweet and explained everything without pressuring us to buy anything we didn’t want to. Would definitely come back to this store and work with her again.
Jose was very helpful and patient as we carefully made our decision. He answered all of our questions and was very professional.
Great customer service from Mukesh! He was very patient and knowledgeable.
I went into Ashely furniture knowing what I wanted. I just wanted to test it out before buying it, luckily they had it in stock. The associate that ended up helping Ri, was able to write up my order. She did have some issues with the internet on her tablet, which I appreciated, it gave me time to look around without her. I don’t like Velcro associates when I’m shopping. Ri’s conspiracy theories and her total disrespect of my mother is why I’m knocking a star off. My mom, who is on a fixed income, liked a clearance rug. Ri made some distasteful comment about how nobody wanted that rug, that it was trash. And when my mom insisted, Ri just had her take the tag to customer service. Luckily the lady at customer service was very nice. Even directing her to some other items, which my mom ended up buying. The guys loading up my car at the store were very helpful and nice. I love the furniture I bought. It’s very comfortable and fits my space perfectly. The delivery was quick and the guys delivering my items were professional and very friendly.
Ri has excellent customer service. She's very helpful she helped me throughout the store by sitting on the couches and showing me the material that the cushions are made out of. I'd recommend Ri for a customer service to all your customers
Very happy will Rita assistance to purchase a living room chair. Much thanks!!!
They was very nice Jose, Olga
Great customer service!
Jose is a great salesman
worked with Jeannie at the Palmdale store, she showed me various recliners and found 1 I liked, ordered it
Excellent costumer service. Ernie Baltier was very helpful and patient with me. He went above and beyond to help me find what I was looking for. Thank you.
Ernie Baltier great salesperson! Very happy with his service. Amazing manager always ready to help clients!! 👏👏👏Ashley palmdale
Ali, was very helpful and kind.
Very freely profesional personal thank Very much
I cannot say enough amazing things about Gigi! Her energy was great from the moment we walked in with our twins to look for our new sofa and dining table. She was so helpful and really listened to our vision. In fact, she was instrumental in us picking our furniture! She never tried to pressure or upsale us. Instead she provided us with a variety of options while still keeping our vision in mind. Thank you Gigi! We will be back!
Purchased recliner chair from Lancaster store, recliner mechanism cover was damaged and fell off after 4 months. Called about a technician repair at my home, given the run around to various phone numbers, saying they would get back to me. Never, never did. Paid for a 5 yr protection plan, not worth it.
Thank you ! Vernon Issac for making us feel very welcome since we walked in to the store on a rainy day and our purchase was fast and easy just what we wanted employees were all welcoming and we would be definitely coming back and we recommend you Vernon great sales person.
Our sales representative, Ri was very helpful. She did not force us into getting anything more than what we needed, but gave us suggestions that really made sense. Helped us get a nice discount, too!!!
Rita was very helpful. Very good customer services!
Great customer service Rita is the best
Rita good service thank u
Rita provided excellent customer service
I went to Ashley to buy some furniture and Mukesh (salesman) walk me through the entire floor to make sure I made the right decision. He was so patient and with his expertise I ended buying such lovely furniture for my bedroom. Thank Ashely for have so experienced salesman 👨💼
Very good service by Rita
Ri was wonderful today. She was very kind, helpful and patient. She helped my parents choose the perfect living room sectional for their home and I highly recommend purchasing your items with her.
Rita was very helpful with helping assist us through different mattress that will fit our needs at home, I highly recommend coming here and asking for Rita !
Rita was an amazing help with finding the right mattress for us!
Great buying experience!
The experience was amazing. There was a lot of helpful and professional support at this establishment. To be specific, Bobby was excellent. He provided us with suggestions, advice and awesome feedback. !
Ri was very helpful and gave us very good service thank you.
Best sales person at Ashley’s Mr. Mukesh was very helpful and has lots of patience. Great experience! Will be back again for sure!
Jose Ruiz was very helpful and patient. Thank you
Never had an experience quite like the one I had when I came here Ernie is the best salesman anyone could have I want to go back and buy more furniture for the soul purpose of being helped by Ernie He’s that great
Gigi was very helpful!
The entire Ashley staff always takes great detail and attention to take care of me and listen to what I need and make sure that I leave a very satisfied customer every time I come to the store
Great Customer Service!!!
Found the couch of my dreams with Meena's help. Extremely helpful and friendly.
Mina was really informative about what we were looking for!! She helped us pick out a great coach that fits our needs ! She's very friendly and make the process smooth
Thank you so much meena for a great experience purchasing my new couch...
we had a great experience with Meena, I purchased a couch that is not standard request, Thank you—-
Vernon is absolutely the best sales associate I've ever worked with. He was funny resourceful patient and very knowledgeable in all things furniture. He was pleasant from start to finish. I would recommend asking for him if you're looking for a comfortable furniture shopping experience.
Its always a pleasure , most of my furniture is from Ashley i have no complaints everyrone is very nice
Ri was a great help, she informed me and helped me make the best decision for my mattress needs!
Juan is a hardworking associate he answered all of our questions and got us what we were looking
Fabulous customer service! Ali, thank you for a wonderful shopping experience.
My wife and i recently purchased our house in palmdale came to Ashley's to look for a dining table. The sales rep that greeted us was Annie K. Unlike other sales workers that we have dealt with in the past she was great. She offered to help us and made us feel comfortable to ask any questions that we might have. I loved that she allowed us to look around through the show room without hovering and being pushie. My wife and I did not make any purchases on the first visit. After shopping around at other furniture stores we decided to go back to Ashley's and we specifically asked for Annie because she left a great impression on our first visit. Needless to say I am glad that we asked for us because she was so helpful and made our experience much easier.
Annie K. Was amazing, she took the time to help us with questions, was very polite and attentive . She made a good impression on us the first time we went to go browse the store for potential furniture, so we e made sure we asked for her when we were ready for our purchase. Good costumer service .
Jose Ruiz Orozco was berry patient nice and friendly
Jose Orozco was great helping me .
Amazing visit ! Ri was amazing sales person and helped me throughout the whole visit and to find a great price !
vernon is very helpful and nice
Great customer service.
Great customer service. Rita was very helpful on choosing our mattress that we wanted.
Juan was fantastic to work with! Great customer service at this store!
Amazing customer service by Jose ruiz he has great knowledge and he showed us around. He is also very friendly
Very good experience today and Sales person was very helpful, thank you much
Ali Mohammad was great help and because of him we found out dream bedroom set!
The selection is huge in this store! Also the way the showroom is setup is actually very helpful in showing you how you can utilize all the products in your home. The sales people were GREAT: knowledgable, very helpful but not aggressive. You will pay more here than at discount stores, but you do get what you pay for. Very satisfying experience (and came away with a fantastic recliner)!
Stellar service from Mukesh
Thank You Vernon for your patience you are a amazing salesman my husband was very happy veteran to veteran thank you for your service and we will be back again
Vernon was quick and effective. I hate being in stores long. He was able to get take what I wanted and find what I needed right away! BOOM, paid in full and went home. Now thats Great Customer Service!
Had a great experience with Jeanie sign
Had an amazing experience in Ashley's homestore today. Purchased mattresses and chaises. Ri was most pleasant and informative. Ask for Ri!
Ri was wonderful to work with and was very knowledgeable. I’ll be back! 🙂
Jose was very accommodating and knowledgeable in his field of work.
great customer service
(Translated by Google) Jose took great care of us, very good attention 👌 (Original) El Jose nos atendió de maravilla muy buena atención 👌
Excellent service!
The service was very good 👍
Bobby is an excellent person very professional.
My family and I when we shop at Ashley’s we always ask for Walter. He always helps us finding new furniture and other add ons for our home. Today my family and I came to look for a mattress for our daughter. He made great recommendations for us, telling us what he recommends and what he doesn’t. We are very happy with the mattress set we ended up purchasing today. He is always kind, patient and always looks for the best for us. We HIGHLY recommend you come and see him for any furniture needs!
I would like to say, Julie the store manager was amazing on helping me out with my purchase and brand new Tempur-Pedic. Cant wait to try out my new bed.
Jose was a great help and he was very patient
Ri was an amazing help. I was having issues with the acima leasing and she gave me more assistance than the financial desk who just gave me the service number. Ri took initiative to find me a solution. Definitely recommend her if thinking of purchasing with ashleys furniture
(Translated by Google) Excellent place, very attentive people (Original) Excelente lugar las personas muy atentas
Great place to shop for furniture! Everyone is very knowledgeable and helpful.
The help at this store was tremendous. Especially from Annie, that is because of her amazing help. She was very professional and she knew what she was doing. She went the extra mile for us and I cannot thank her enough. Please ask for her if you ever go, you will not regret it.
Annie was very patient when she was helping my family and I. We appreciate the effort that she gave us. She made sure that we saw all the options and she never complained about us taking too long to decide. She always had a smile on her face and she made us feel welcome to the store. Thank you Annie!!!
Excellent customer service, Meena was really helpful throughout the entire process.
I’d highly recommend GIGi very professional and very helpful. I was and out of the store in no time!
We had a great experience with Mukash. He walked with us around the store for 2 hours helping us narrow down a couch that would work for our family. He was kind and patient and super helpful! We always enjoy finding out furniture at Ashley. Great experience!
Mukesh was awesome. Got a great sectional.
(Translated by Google) Excellent service from José (Original) Excelente servicio de José
(Translated by Google) Excellent service from José and Julie (Original) Excelente servicio de José y Julie
RITA IS THE BEST. BELPED ME GET A BED. 5 stars.
Great shopping experience today with Walter. Thank you for your patience, professionalism and expertise! Walter helped us find the right sofa, love seat, dining set and cocktail table to match the colors and style we were looking for. Walter is far more than a sales person! His knowledge of interior design is superb! Thank you Walter! He is surely an asset to your company!⭐️⭐️⭐️⭐️⭐️
Jose help me today he was very helpful,
Rita was a great help with quick service
Ri was very professional and knowledgeable. Helped us with a very smooth purchase. Awesome person.
Very knowledgeable salesman who took his time in helping us choose the best couch for our home It was a lengthy process but finally got done!
In this store Mrs. Walter has a really good customer service!!! I recommend him, he is the best helper to help you to buy the furniture for your house!!!
RI, she is very helpfull and friendly!
Mukesh is such a pleasant salesperson and provides excellent customer service. I recommend that o ask for him when you come and shop here!
Hey there! If you're looking for furniture for your house, you won't be disappointed with Ashely Furniture Palmdale. And guess what? Walter is your go-to guy there! He's not just amazing, but also an incredibly kind human being. Trust me, he’ll take care of you!
Negotiate a responsible price
Sales person was very knowledgeable and helpful She made the experience very pleasant She is a very good asset to your store
Our experience was amazing. Thank you, Juan.
Mukesh was very helpful during our dining table shopping process. Told him what I wanted and got right to showing me the items in stock.
Great customer service and very nice nice helpful people!
Ri helped us out. Found what we wanted. Pleasant experience will be back
José is the best please come see him
Jose the salesman was great and hooked me up but the The lady with the short hair that works on the computer in the back is very intrusive begging to see my phone to make me do a review and the front was disgusting trash all over the floor next to the entrance. great furniture
Rita was a great help. Very happy.
Quick service
I was in Ashley on Palmdale and the lady her name is Rita helping us with our purchase she is very kind and patient.
M. Ali was very competent about the products, easy to work with and compassionate. Job well done, Thank you.
Shop in Ashley for a bedroom set. Elena was very helpful. It was good experience.
rita gave great customer service and very patient good work
Last week was my first time visiting Ashly, good customer service skills. Beautiful furniture and appreciate the opinion of others..Thank you
We encountered excellent customer service, furniture options and competitive pricing.
Ali was a great help and took care of me really well. He was very patient
(Translated by Google) Ri dreamed us very well and gave all the necessary information explanations very kind (Original) Ri nous a rêvé très bien et donner toutes les informations explications nécessaires très gentille
(Translated by Google) Very good service Mr. Juan was very kind. (Original) Muy buen servicio Muy amable el senor Juan
Good service at Ashley’s!
I needed a new bedroom set and I was helped by Gigi she was really nice and helpful she made my room perfect.
Amazing service Mukesh very knowledgeable person thank you very much 😊
Ali is very professional, kind and efficient. Great first time experience 👍
Gigi Gave us excellent service most definitely coming back to have her service us again
Jose was my salesman and did an amazing job! Matched the prices online from another store
Jennie was wonderful a lot of patience and great experience on interior design
Rita was a great sells person she was very helpful and patient with me.. would buy again with her thank you Rita
Jeannie was very friendly and helpful. Great customer service!
Hi I went to Ashley store in Palmdale ca and Rita help me and took good care of me...
Jeannie was very helpful and a very kind! I recommend looking for her if you need anything.
Jeannie was such a wonderful person and worker she helped us find new furniture for our new home. Thank you
Vernon was awesome we were in and out super fast. Definitely coming back.
Gigi was very helpfu today! She gave us great customer service! Very nice lady
Ri helped my husband and I. We purchased a table for our TV and we will soon be purchasing a Hybrid mattress. She is very professional and awesome as a person. Thank You Ri
We had a good experience here at Ashley’s furniture. Our salesman Jose was very good and helpful. I will shop here again. Good job Jose.
To was very helpful. She answered all my questions and helped me find what I needed. I’m very pleased with the purchase and customer service.
Rita was the sales person that help us out gave us our space to look around and answered all our questions she was very nice helpfull. Nice store and clean.
To was super helpful and was quick with helping us order our furniture and explained everything in detail.
Great service !love my furniture.
Thanks Jose for getting me a new mattress and good deal
(Translated by Google) The experience at Asley was very good, the person who helped me was direct to what I was looking for but I liked it more that he didn't offer to buy me more things like the other sellers did, he was always kind, respectful, and tried to have fun with the conversation. (Original) La experiencia en Asley fue muy bien la persona que me atendio fue directo a lo que yo buscaba pero me gusto mas que no me ofrecio comprar mas cosas como lo asen los demas vendedores, siempre fue amable, respetuoso, y trato de divertir la comversacion.
Ri was great!
Easy, smooth, and polite experience with Mr Vernon Isaac. He got us great prices for what we wanted.
Mee a was absolutely exceptional with assisting us today. We look forward to doing more purchases with Ashley furniture Palmdale.
Where do i start Meena was so amazing and helpful, she help me pick my furniture out for my new home she was very nice and understanding I didn’t feel -rushed. Five stars for her
Meena was very knowledgeable and help us with our purchase.
Ali was very helpful to us.He had endless patience with us going back and forth deciding which mattress to choose.
Excellint
I just wanted to say thank you to Ri for the best customer service experience I’ve ever had in my life. I ran into a problem with a purchase I made online and I called 3 different stores close to where I live and they couldn’t help me. I decided to call Palmdale and had the honor of speaking with Ri. She went above and beyond to help me out. She handled the situation with grace and di escalated the situation in a timely manner. I am beyond ecstatic about my purchase and will drive an hour just to buy furniture from Ri in the future. Also wanted to give Luis a shout out for being so kind and helpful as well. Palmdale is very lucky to have Ri and Luis as employees. Thank you both so much.
Ri was very helpful and great with every single step towards my purchase of getting a new bed and furniture set. Very happy with my purchase.
Ri was amazing on helping us help get a new mattress set and furniture. The experience was really pleasant and she helped us feel very comfortable about our purchase. Will definitely come back! 😊
Came in to Ashley’s today and was greeted by Bobby , Bobby was very helpful with helping me find exactly what I was looking for . Bobby was very hands on and gave me the best deal possible . Thank you Bobby!
Jose was very helpful when choosing a new sectional. Happy with his customer service.
Very knowledgeable and professional service
(Translated by Google) Excelent service (Original) Exelente servicio
Ashley Furniture is horrible, bad costumer service. I payed about 7,000 dollars for a bedroom piece, just for it to come horribly damaged. I went to the store, but they did nothing. They said the bed set was WOOD, but then I come to find out that it is not, its fake. Would they think I would buy a 7,000 piece set for fake wood? No! They are not even willing to exchange the bedding for the same amount of price, I even offered to pay the difference, but they continued to say N0! Im willing to go to court because they don't do nothing.
The customer service was excellent Annie was very informative and helpful.
Paid for assembly but the workers stripped all the screws on the bed frame and it didn’t line up properly and it needs to be replaced and will have to wait an additional week or so for a new set to arrive. In the meantime we have no bed to sleep on.
Look forward to enjoying our first furniture from Ashley. Wish they were able to negotiate the price a little better considering we applied and got approved with Synchrony credit.
Friendly and knowledgeable
Very good service from Ali. Very nice Patient and help me find the best deal. . Delivery date is December 29th. Let's see what happens. I'll keep u Post it!
I bought a table set with chairs and a bench more than two months ago,since I received it I realized that the chairs were wobbling the table and the chairs had scratches and dents and since September 20, 2023 I have been trying to explain to the customer service that I am not satisfied with the item,but no one helps me I even went to the store that is located in Palmdale CA and I didn’t receive help either then I talked to store manager and I didn’t get help from her either she didn’t receive or return my calls, everyone tells me that they are going to review the case and that they are going to call me back and they never call me back, I call back again and again,I have to explain the whole procedure again because supposedly they are different people with whom I talk to,what a shame for the Ashley furniture company that deceives customers that way,I even paid extra for insurance and they still don’t want to help me
Great customer service.
Vernon our salesman was fantastic, very helpful finding us the perfect recliner we were looking for, I highly recommend him for your furniture needs..
Olga is a delight! She's very knowledgeable and very patient. We had a wonderful experience buying our brand new Tempurpedic!!!
RI was wonderful. Thank you so much for being so patient and understanding. Can't wait for our new bed.
Job well done, our sales representative was extremely patient and provided us with the answers to our questions which allowed us to make the best choice for our scenario.
Anna was great Knowledgeable and tried to get the price down where she could. Very happy so far waiting for delivery thanks
Very helpful get the job done
Friendly staffs! They always recommended us to go for a great stuffs and great deals too
Mukesh, is an awesome associate; he has the gift of patience and listens to the client. We developed a relationship and not just sales person.. thank you thank you..Ashley and Mukesh.
Bobby has good customer service he’s friendly he’s patient and he gives you good deals he went above and beyond I give him a 5.
Rita was very helpful and attentive! She took the time to explain everything and give us the best deal!
I really didn't want to give it a star they policies are definitely. If you pay cash and you have to cancel your order the same day you pay for it you have to wait 14 days to get your money back. I always thought when you pay cash you get cash California need to change their business. And distorted advantage of a disabled and I will not excuse them for that
Love the store! Martin has been great with us for years! Clean store and friendly staff.
Friendly and quality service. 💯
Rita was amazing. Very professional and helpful. Amazing job knowing what would be a great fit. Super service!
Ri is amazing she was so helpful kind and patient, she knew exactly what I was looking for and even got me a great deal with discounts. Thank you ri you’re amazing
Ri is the best and nicest worker at Ashley's. Ri helped us with our mattress needs. If you need a mattress, ask or call Ri.
Very nice customer service. Salesperson Juan…great guy!
GG was very nice and helped find what we needed.
(Translated by Google) excellent public service (Original) Exelente servicio público
Rita was very helpful! As well as patient with me! Thank you so much!!
Juan is a great help! I recommend Ashley in Palmdale!will be back for mattress! Thank you
Vernon was very helpful.
The service is excellent. Ri is very personable and gives you space to decide. So appreciated.
Ri was very helpfull. Gracias!
We were looking for a dining set for us and one for my mother ….. Bobby helped us with everything in & out in just a few minutes he was very friendly and patient… Thank you
Gentlemen who help us was very very nice and helpful. He took his time to make sure we chose the right bed mattress.
If you go to Ashley’s go to Ri she has awesome customer service
The sales person was courteous and profesional. Patiently waited for us to look around and make a decision.
Ri was our Sales Rep and she was very helpful! We will definitely be back here!
Rita was very great help excellent customer service!!!!!
Ri is very professional & helpful. A lot of sales people are very pushy. Ri was not, which I like. She let me make my own decision. Thank you Ri!
Rita was very helpful
(Translated by Google) Very bad experience, I made a large purchase to furnish my house. During the purchase everything was very good, very attentive, but when they sent me my furniture I asked that they leave it in the garage so that I could arrange it later. At the time of receiving the mattress I purchased, it was open from the plastic. It had tricks in the packaging. I didn't like that and I let the delivery guy know and he said to call the store so they could change it and surprise, they didn't want to change it because it was just the open packaging. The manager of that super despotic place in Palmdale didn't want to help at all and was rude. I spoke to a number they gave me and a technician came to check the product and said the same thing that they can't do anything because only the packaging was open. I am not satisfied at all and I would not want to change it. I regret buying from this store. I do not recommend it, very bad experience. (Original) Muy mal experiencia, hise una compra grande para amueblar mi casa. En la compra todo muy bien muy atentos pero cuando me mandaron mis muebles pedi que los dejaran en el garage para despues yo acomodarlos. Al momento de recivir el colchon que compre estava abierto del plastico. tenia avertuas en la envoltura. Eso no me gusto y se lo ise saber al repartidor y el dijo que hablara a la tienda para que me lo cambiaran y sorpresa, no lo quisieron cambiar porque solo era la envoltura abiera. La manager de ese lugar en palmdale super despota no quiso ayudar nada y se porto grocera. hable a un numero que ellos me dieron y vino un tecnico para chequear el producto y dijo lo mismo que no pueden hacer nada porque solo la envoltura estaba abierta. no estoy nada satisfecho y no me lo quisiero cambiar. me arrepiento de haver comprado en esta tienda. No lo recomiendo muy mala experiencia.
Ri was very helpful, she explained everything very well. Got a great deal, thank you
New manager not helpful and really bad service they lie to you to make you buy furniture
Annie excelent service Highly recomended.
Ri was wonderful, very helpful. Love Ashley furniture.
Received great service from RI
If you ever have any questions or would like any assistance ask for Ri she was very knowledgeable with her presentation of mattresses, pillows, dressers, and overall benefits to them. I was glad to have such an opportunity to meet her and be helped by her.
V. Isaac was personable and knowledgeable on the furniture that we were interested in. He was pleasant to work with and offered different options to meet our needs.
(Translated by Google) We had the joy of meeting Mr. Bobby, an excellent opportunity, excellent service (Original) tuvimos la alegría de conocer al señor Bobby una excelente oportunidad, servicio excelente
(Translated by Google) Do not buy in this store, the manager Juli is a terrible person in charge, instead of fixing a problem she makes it worse, Latina with a Latina, RACIST, I was offended because she can't read in English, she has no professional ethics, buy a Product and The packaging was broken, how do they sell you products with broken packaging??? I DO NOT RECOMMEND THIS STORE,,,VERY BAD EXPERIENCE 😡😡😡😡👎👎👎👎👎👎👎 IT DESERVES NOT EVEN A STAR (Original) No compren en esta tienda ,la manager juli pésima encargada ,en vez de arreglar un problema lo hace peor ,latina con una latina ,RACISTA,,me ofendio porque no se leeer en inglés ,no tiene ética profesional ,,,compre un Producto y venía roto el empaque ,como te venden productos con empaque roto ??? NO RECOMIENDO ESTA TIENDA ,,,MUY MALA EXPERIENCIA 😡😡😡😡👎👎👎👎👎👎👎NI SIQUIERA UNA ESTRLLA MERECE
Great products and great assistants. Shout out to Mena and Elena’s help on my purchases!!
Service was great and staff was very patient with me.
If you want good professional help, ask for Bobby
Second time I’ve purchased from Ashley’s home store and Vernon was very nice and helpful . Smooth process . Definitely recommend him for any purchases at Ashley
Very good service everyone there helped with everything we needed for our house.
Today we were helped by Vernon. The service and information provided was excellent. He was very flexible when it came to financing. I would recommend.
Mukesh is amazing at what he does. He is honest, thorough and extremely knowledgeable in all products, especially mattresses. We came in for a couches and left with a temperpedic. He made us feel very comfortable about the whole process and he definitely went out of his way to give us the best possible deals. He is AMAZING!!!
Friendly and funny salesman
I had the pleasure of working with Ri at the Ashley’s store in Palmdale recently. Her knowledge about furniture was truly impressive, and it made the entire shopping experience a breeze. She was able to answer all my questions with confidence and provided valuable insights into the different pieces I was considering. What truly set’s her apart was the compassion and willingness to understand my needs. Ri took the time to listen to what I was looking for and even my personal style preferences. This level of care made me feel valued as a customer and ensured that I was making the right choices for my home. Additionally, her design savvy skills were a game-changer. Not only helped me select individual pieces but also offered suggestions on how to arrange and complement them to create a cohesive and stylish look in my space. The creativity and attention to detail truly elevated the shopping experience. Overall, Ri’s knowledge, compassion, and design expertise made my furniture shopping experience a delight. I left the store feeling confident in my choices and excited to see the final result in my home. I would highly recommend her to anyone in need of furniture guidance.
Ri was super helpful and patient, thanks to her we got a new couch ! Super satisfied
Emma my salesperson is very knowledgeable and kind she helped me with all the items I purchased 2thumbs up will purchase again and recommend this store
Excellent service Ri is awesome
My experience at this store has been amazing, thanks to Rita for helping me out. From the moment I walked in, Rita was exceptionally welcoming and attentive. She guided me through an extensive range of bedroom sets and mattresses, answering all my questions with patience and expertise. I ended up purchasing a beautiful bedroom set and a Tempur-Pedic mattress. Rita made sure I understood all the features and benefits, and helped me choose the best options for my needs and budget. Thank You
The staff is friendly and it was great service
I would like to give you 0!!
Very friendly and helpful
I had a great experience at Ashley’s , grate customer service . They are very helpful and kind.
ri walked us through the whole process very easily and was very informative. Thank you for the new bed! Can’t wait to try it out!
Great personnel. Rita helped me pick my mattress and dresser. She was very nice and knowledgeable
A great shopping experience and a wonderful store. The sales associates are always nice and happy to help. Rita was wonderful and helped me purchase a mattress and a sofa.
I decided to buy a bedroom furniture from Ashley and I couldn’t have been more happier, great customer service, patience with me throughout the whole process, Especially Rita Khajehtoorian was amazing she helped design and come up with ideas for my bedroom which set to get and wha would go great with. Delivery was fantastic as well they took my old mattress to discard it. Overall wonderful service would buy again! Especially Rita!
RI, was vert helpful and knowledgeable. She is also very friendly.
Rita helped me today. Great customer service. Fast and easy.
Best store EVER!!!!!!! I absolutely love my furniture!!!!! I brought a new house and completely furnished my house with Ashley I got great deals and even more savings!!! Will recommend to friends and family!!!
Had time to just enjoy what they had to offer. The sales team is so nice and had great knowledge of products.
Rita was friendly and knowledgeable on the items of interest.
I recently went in looking for a new mattress, box spring, and a dresser chest. Walking in immediately the sales associate was very attentive and helpful. She made furniture shopping feel like a breeze with her exceptional customer service. Delivery was fast and I couldn't be happier with the quality of the furniture and the service. Will definitely be returning in the future for more purchases.
Great experience with Vernon. I appreciate his help.
I love this Ashley Furniture Store ! Annie was such a GREAT help, all thanks to her she helped us find the BEST bedroom set/ bed mattress. She explained everything to us took the time to show us everything in the store! I’m glad she assisted us to find what we were looking for. All thanks to Annie! Thank you again! I recommend this store and definitely ask for Annie!
Ri She is the best seller and friend she helped me a lot look for her I recommend them she is the best.
(Translated by Google) The best thing about this place is the customer service, not everyone has the kindness and ability 👍👍👍 preferably Luis Gracia or everything 😁😄👍 (Original) Lo mejor de este lugar es la atención del cliente no cualquier persona tiene la amabilidad y la capacidad 👍👍👍 de preferencia Luis gracia or todo 😁😄👍
I went to purchase a dining room set. At no point was there anything mentioned about a delivery fee. Until the end. That’s being dishonest
Rita from Ashley furniture helped us look around and helped us find the furniture we needed for our home, she was very patient with us and was helpful as well. A pleasure for her helping us.
Great service and got a good labor day deal through the store and their website.
Elena was very helpful so nice made us feel welcomed from the start got the job done in and out in within a short period of time.
Ashley furniture in Palmdale provided a great experience! The store was very clean and easy to navigate. Martin was super helpful and knowledgeable.
Rita helped me make a purchase for my patio after going to multiple stores and not finding what I wanted Rita helped me view many samples explained the quality great service 🤗 and soon I will received the product I purchased
Elena was an amazing salesperson!
Mukesh was very helpful and informative. Thank you!
Bought a recliner love seat here. Got the 5 year warranty. After about 2-3 years started experiencing issues. The repair man to the warranty are a horrible "Tri County Furniture Service". We had a technician come to are house 3 times to fix are slouched recliner. They only have 2 visits recorded so make sure to document and take photos before these technicians come to your house and after they finish and get a statement down of what exactly they have done. They say they would email you the emails but never do. All these technicians do is mickey mouse work literally just putting the incorrect screws into are recliner and the same screws falling out in a couple months/weeks and now days causing the same issue to occur. First technicians stated it was a frame issue. We have been back and forth with the claim warranty and now we find out are frame was broken and they never told us which should of qualifed us for a replacement. Now they are trying to completely blame it on cushioning which they do not cover. They give you the run around and make getting a replacement recliner stressful. I'm giving Ashley furniture a one star for working with warranty companies that do not care about their customer. (I'll update this if anything changes) Update so Ashley furniture finally approved that we can get a replacement couch. The one we had was discontinued so we got credit in the amount we purchased our last couch. We went in person to get our new couch and Rita was very helpful find a couch we wanted in the price range. We picked our couch got free shipping and got it delivered to us within a week. Ashley Furniture has also started working with a new warranty company so hopefully this one's much better.
Jennie was amazing! She was so patient with me & my indecisive boyfriend and helped us find the perfect bed and deal with updated night stands that have chargers & lots of storage!
We had lunch at a nearby Appleby's and decided to stop in at Ashley's to look at dressers. It was our first venture at looking at dressers. We had no intention of purchasing, but rather, to scope out the offerings. Our salesperson was Ri. She greeted us very pleasantly at the door and answered our questions. We toured the store and were very interested in a particular dresser. It seemed to us to be head and shoulders above the other dressers available. Ri took measurements of the dresser for us to take home, to see if it would fit. Being our first "look-see" at dressers, we told Ri we wanted to check out the marketplace and see what else was available. Ri quoted us a price, and later in the day, after we had cruised the internet regarding other dressers and finding nothing that compared to the one we saw at Ashley, Ri called and made us an offer, which we accepted. A perfectly orchestrated purchase. I can recommend Ri for your next Ashley purchase!
Great Customer Service from Rita. She was very knowledgeable, patient and informative. Probably the easiest furniture transaction I have ever completed. Thank you.
It was excellent service. Thank you Emma
Emma was so amazing, so friendly and helpful ! Great energy at the store !
Rita helped me so much , she was so kind and helpful, she walked me through the whole process of purchasing my first furniture set, excellent service !
Jennie was a great help, will come back again soon! Gracias !
Annie was a greatest sale person , was a pleasure to work with her. Martin was very helpfull as well. Thank you. Will be back again soon!
I had a great experience! The gentleman who helped us was Bobby, I recommend you ask for him! He was so patient and helpful throughout the process :)
After careful consideration and looking throughout Furniture store in the AV, we came across a very helpful consultant at Ashley's Furniture! Bobby was very knowledgeable and with a great interior designing eye. His customer service was excellent and was super patient. Highly recommend him for your search!!
Bobby is so amazing at his customer service and is very helpful …literally so patient and heaven sent!!!
Great costumer service
Customer service was amazing and the sales person was really helpful. The Palmdale location is a great place to shop for furniture.
Ashley Store's products and friendly staff create a shopping experience that's both enjoyable and satisfying.
Ri was very helpful to get our prices as low as possible.
Easy and fast process on our purchase of our sofa beds. Rita was very helpful in showing us what we were looking for.
I am amazed by how excellent Mukesh guided us from the beginning to the end! Great service and furniture.
Mukesh was very respectful and helpful with our furniture shopping!
Emma was lovely and sooo helpful!
Very pashelp helpsionate good with us help wit or purchase
Jeannie is very patient and provided us a great customer service. Thank you ! Will be back again!
Very good service , The workers are very friendly
Rita was so helpful! She made getting our furniture so easy, the store should be happy to have her here ◡̈ !
Came here multiple times to purchase a dining table and couch. Rita has been a great sales associate and is willing to help us with all our needs!
Trushari in the Palmdale store went out of her way finding a sectional. I was so frustrated from trying to find something everywhere. She was amazing
Purchased a new sofa and recliner from Jeannie. She was excellent! I needed a particular sofa and chair for my disabled wife, and she was able to provide wonderful options and prices, designs, and comfort. Walk me through the entire process including cost, the size. Also reviewed how they would handle things, including removing old furniture, and delivering and assembling the new furniture. This is the third and fourth items that I bought from this Ashley store. I’ve always had excellent excellent help. Strongly recommend shopping at the store!
I take back my original review it’s been horrid I did a full cash out over 40k to furnish my home and they were really nice to her the sale worked over On my way! for that but my whole order messed up and messed up pieces all the dates given have been all over and pushed back. Double charged on pieces and used furniture. Horrible business and service. Breached the contract of dates that were set and broken and missing and wrong furniture it’s a nightmare. I recommend to run the other way. Sure not new looking black and holes it’s sickening!!
Always a pleasure Ali helped me with the assistance of Myra. Thank you both so much for both your help I can’t wait to move into my new place now!
Ri was very helpful and courteous.
Ana Garcia was very kind and supported me with everything I needed, she gave me options that suited my tastes.
Awesome quick and easy would recommend 👌
Bobby was very understanding, respectful , and was quick to find a solution for us in finding furniture.
Bobby was really helpful, and attentive,, make my purchase easy and fast, will back to you Bobby thank you so much
Mukesh very best service. Liked mattresses and considering purchasing excellent experience
I was really disappointed in the quality.
I appreciate all the help that was offered & given from the beginning on our shopping trip. Everyone was very friendly & knowledgeable with all the questions & concerns we had. We worked with Jamal who was able to get us squared away for our new purchases!
Elena was very helpful. It was the best experience we’ve had. We’ll be back again.
Art and Olga gave me the best service we’re so helpful. EXCELENTE
Annie was nice and patient helped us out very well
We came to Ashley's to find a new dining table. It was our first time purchasing a table and we wanted to find the perfect fit (as we don't have much room to accommodate a big table). We were able to find the perfect one and a nice rug for our living space! Ana was helpful in answering our questions. We had a rather quick and smooth experience. I will definitely return here for future purchases!
Emma was amazing very informative and helpful. She wanted us to get the best quality furniture for the best price. She even watched our baby while we searched the store! 10 stars all the way!
Emma is so helpful!!
Very helpful staff, Jeannie was amazing thank you!
Sales Associate was knowledgeable and polite.
My experience today was absolutely outstanding! Ri did an exceptional job in assisting me in selecting the prefect bed that met ALL of my preferences within my personal criteria. She was very helpful and patient throughout the ideal duration of the process while displaying excellent customer service! Sleep is a very important aspect of life, and now I can comfortably optimize the quality of mine. Thank you again Ri! :)
Ramesh was amazing.
I’m happy with the customer service I received from Annie. She is so knowledgeable about their products and patient with me as I left and returned to complete my purchases. Praying for a smooth delivery also
Great costumer service. Rita and Olga were awesome and made my shopping experience so much fun. Thank you 😊 Olga and Rita
The staff were very patient and kind very helpful all around and I had a huuuuge house order. They were so polite the whole time very fair pricing and a team effort!!!
I decided to replace our furniture in new home and couldn’t have had a better experience with Ri in the Palmdale store. She went above and beyond my expectations with knowledge of the numerous products I purchased. As a a designer herself, I appreciated the time she took to understand my interests and provide insight. Thank you Ri for a great furniture buying experience. You are amazing!
Gigi is awesome and so precious Treated us so special!!
Jamal was an absolute pleasure to work with. Every member we came across was nothing short of exceptional
We were greeted immediately when we entered the store by Anna. She helped us by answering our questions and helping us pick out what we wanted. She was very personable, knowledgeable and helpful!
Emma was very helpful and got me in and out quick with what I wanted. No games. No haggling. Just good sales manners.
Great service!
Updated review. We left extremely disappointed today. We had two gift cards and planned to use them today to purchase a rug. We had gone a couple days ago, and we almost purchased it that day with the gift cards, but we decided to go back home to measure. I regret waiting. The manager overheard we were going to use the gift cards and walked away. And instead of coming to us, she sent someone over to tell us they were not accepting gift cards. No one knew "why" so she was called over. The result: insincere and disingenuous apologies from the manager
I bought a couch from here and since day one I've had problems with the couch been falling apart, rips and tears threads just coming undone, I called them periodically never got a hold of anyone and when I finally did it was a week past my warranty. And they said sorry can't help you. Don't recommend.
very nice, great customer service and Ali was super helpful!
Mr Isaac, was very patience and welcoming in assisting me and my mother while shopping here. HIGHLY recommend him to assist you with any needs.
Vernon Issac was excellent service friendly and very patient with me since I was in a wheelchair. I would recommend him to help anyone and will be back again. Thank you.
Ali was very helpful
Vernon Isaac was very helpful and he gave me a great deal on my bedroom set plus mattress for my guest room. Thank you!
Wonderful shopping experience. Emma was super knowledge and courteous, she made my furniture shopping experience easy.
Great customer service staff really friendly
Excellent service from Rie.
Awesome customer service and attention by Ri. She did a great job getting us exactly what we wanted without any issues. She also paid special attention to my mom who can't walk well, she helped navigate us around the store so we didn't have to do unnecessary walking. Really enjoyed the service. Thank you!
Had a great experience with Gigi and will work with her again. She was professional, patient, and friendly. Wish all sales people were as customer friendly as she was.
Came to buy an entertainment unit. I have to say I've been a customer here for 8 years and Ramesh is beyond the best service we have received from a salesman. Thank you for your outstanding customer service. See u real soon. You rock
Overall great experience. Mr. Vernon was great and very helpful. Worked very well with me and helped save me lots of money
Very friendly staff...Ri answered all of our questions even though I was a little rude at the beginning (I was starving) but she was always nice and calm.
Our visit to ashley's waa so nice. Ri, help us and answer all our questions. Thank you so much.
RI is great adviser , is very helpful, ask for her to help you
The delivery time is not good.
Great service by mukash
The salesman was wery nice and professional.
It was a great experience very fast and efficient.
Ali was helpful, very explanatory and communicated well. He's a nice person with good humor.
Employee in the store was happy to help and find what I needed. A day after I had a question about my order and couldn’t not get ahold of the store to ask a question. I wasted over an hour on the phone with customer service trying to call the store and they were unable. This place is never busy and people are always standing around. I had a simple question and they couldn’t even answer the phone. I cancelled this order and reordered online somewhere else for $200 cheaper for the same product.
Ashley furniture high key sucks for how much it costs. dresser drawers always coming off of hinges bed squeaks as well do not recommend period.
My family and I had a WONDERFUL experience at this location and specifically, working with Ms. Rita. I was in the process of moving out of state, and she was so understanding, friendly, and helpful when it came to helping me find what I liked at great prices. In addition, the rest of the staff was friendly, and they did a great job of making me feel comfortable in this new town. I definitely recommend shopping at this location and working with the staff here!
Bobby was great! He made me feel very welcome, and he was very patient with me. Companies need more employees such as Bobby. Take care, my friend.
Excellent experience as a first time furniture buyer. Ri was very helpful and the manager Julie as well. They will definitely work with you.
Art was my helper and was satisfied with his service. Straight to the point. ART your the boss. Thanks fot getting me the beds I needed ASAP.
Vernon Isaac very good customer service
BEST PLACE IN PALMDALE
Sales person was very knowledgeable and awesome
Makeshift was Very professional and awesome
Ana, sales rep. was very friendly and very helpful and not pushy. She knew exactly what we were looking for… Very satisfied with the customer service and the purchase… Thank you, Ana!!! Elaine …
Rita was very caring and helpful with our purchase great customer service!!
I knew what I wanted. The salesman Martin Alvarez was very nice. He was not pushy or over bearing at all. He help me pick out the best mattress for me.
Elena is a terrific sales person. Super attentive to what we were looking for. She knew all the right things to show us, knows the product and the entire showroom. Very thorough
My husband and I are pleased and thankful to have found Ana. She is patient, charismatic, and knowledgeable. Check out Ashley’s Home Store and ask for Ana ⭐️⭐️⭐️⭐️⭐️
I paid all this money for furniture just to be treated like trash. 1st they delivered my furniture and just put it any type of way and pushed my couch against the wall to where we couldn’t walk to sit on the couch. I told the delivery guys if they could turn it around they acted like they didn’t understand and left. I call the store told them about it and then when I went in to show them the picture of how they placed my couch the manger Julie Reynosa looked at the pictures and said it’s nothing she can do about it. She’s no help and her and her employer Evelyn set there talking about us and are very unprofessional. I don’t recommend this place because I’ve ordered things from them before that I have over looked. But thought it would be ok to give them another try which became another mistake. I’ve order beds from them and when their delivery people mess up your thousands dollar furniture that’s brand new all they do it come in with markers and color it. They reuse to give me my money back be careful buying from them once they mess up they don’t take responsibility for their actions. Horrible customers service in all.
Got the hi I n foster and stern payment 72 months plan for ever!
I went in to look for a recliner for my husband. Gigi was very helpful but not pushy. The entire process took maybe 20 minutes. I will go back to her in the future!
Came to buy bed. We were charged extra things we did not want. When came to talk to them they made us wait over two hours just to cancel the order
The person that helped me was very good. I got the recliner that I had my eye on at a good price. I will go back if I need something else.
I have exceptional experienced with Rita at Ashley whenever I usually come for purchase. Thank you Rita for your warm welcome.
Mukesh was so friendly and helpful! Walked away feeling very satisfied with the products and the price!
Vernon was a big help in finding me exactly what I wanted.
Ali was a great sale rep. He made sure to listen to my needs as a first time furniture buyer. He made sure I got what I wanted at a great offer. Thank you
Jose from Ashley’s Furniture in Palmdale, CA was a great help! Very kind and professional.
Excellent service, we were very well attended by José Ruiz, who speaks Spanish and he treated us excellently. You should visit them, and we also got an excellent price.
Very friendly
The staff was extremely friendly! Mukesh took the time to show us all of the available options for our dining sets and was very accommodating for the specifications we wanted. He even helped save us some money when there was a price discrepancy between the published sign and the online price. Great place to look for furniture of any kind!
Jose was wonderful. He was very patient and showed me many chairs. When I finally decided the one I wanted, he was able to get me a significant discount. No hassles just good plan Customer Service!
Jose was great, found what I wanted very quickly
Elena attended us and was very kind to us, she was patient, she explained us well and we were happy with what we bought and with the price, thank you very much.
Very good customer service. Wonderful experience all the way around for Jose! He is very good with communication and helping and patient!
Bobby, Elena and the sales manager Olga were very helpful in assisting us with a purchase for 2 triple sofa sets.
Sales man José Ruiz Was excellent on every question and help
Excellent service, very attentive.
(Translated by Google) They treated us well and a good quality price (Original) Nos atendieron bien y un buen precio de calidad
Sales person was great, didn’t push let me look without hovering. Very pleasant purchase experience.
Jose was so helpful and full of kindness. Went the extra mile to help me get the couch delivered. Please promote or give him a deserving pay raise. Thank you.
(Translated by Google) Very good seller, excellent and a gentle (Original) Muy buen vendedor, excelente y a amable
Ri helped me through my purchase she was so amazing! Give me discounts.She is very patience!
Always a pleasure
Jose was a great salesman answered all my questions and did not feel rushed like most salesman make you feel.
Thank you GG!! She provided excellent customer service!
Very kind people, they helped us to get what we where looking for.
(Translated by Google) Very good attention from Ana who understood us in what we were looking for (Original) Muy buena atención por parte de Ana quien nos entendió en lo que buscábamos
She was fun and wonderful
Greeted by Art as soon as we walked in. That's why once we picked out our living room we went looking for him. And he was very helpful and helped us make our final decision. Thanks Art...
Great experience! Jose was amazing!! We came about a month ago got two couches and a bed that we loved came in a second time and got a second bed. He’s super helpful, attentive, and knowledgeable. Definitely coming back for more furniture pieces. Thank you Jose!!!
Experience shopping was wonderful. No high pressure sales. Rita Khajehtoorian was wonderful to work with. I couldn’t have asked for a more patient sales person to assist me. It took multiple trips for me to decide and she was always readily available to answer my questions. Thank you Rita. Update-Ashley does what is called a bait & switch. The furniture I paid for was not what I got. I made note of the material being sub-standard. Marks in the stain etc. Had a tech arrive two weeks later to only say it is not a manufacture defect so there is nothing they can do. He said if I wanted it replaced to call the 800 number. I have called them 3 times always to be told someone would call me back to resolve. They have never called me. I have spend $20000 with them over the past few year to furnish my home. I will never spend another penny with them and recommend you do not either.
I had the pleasure of meeting Art. He was very polite, professional, and so welcoming. He made me and my family feel at home and answered all our questions. He was patient with us while we were deciding on what to buy and the process was so easy. Art is the best sales Associate at Ashley’s Palmdale location. I recommend anyone looking to buy from that location to ask for Art. You won’t regret it. Great service!!!
I walked into the store. Was greeted by a middle aged women. She didn’t take my boyfriend and I serious at all. I need to buy a desk for our home office. Looking to spend around $1,000 on the desk . In the store we didn’t see any option we liked and my boyfriend kindly asked what other furniture stores were in the area if she knew any and she goes “ try Walmart “ and walked away . I found her attitude and demeanor very rude .
Great and quick service
Thank you I said for doing a very good job in getting me very helpful and everything I needed very well appreciated. Thank you so much
Friendly and knowledgeable assistance from Mukesh, no pressure at all.
Jose was great helped us with our purchase
They great customer service and I love the quality of the furniture
Jose 4/23/23 Great customer service he sure help with everything 👍🏼
As a first time buyer from Ashley’s furniture I was so pleased with the service I received. Mukesh went above and beyond helped answering all questions I had. He gave great recommendations to items I was looking for.
Samantha our sales agent was very patient and showed us all the options available for our purchase.
I purchased a bed, mattress and foundation 3 years ago. A month ago I noticed a saggy spot in the mattress. After inspection I found that the foundation caved in because it's made out of cardboard. I have spent the last month dealing with the most unpleasant, unprofessional uncustomer service. I have had to call many times, been given phone numbers to call that aren't working, and basically a giant fraudulent run around to avoid fulfilling their warranty. This includes the "service tech" who told me that under no circumstances will they replace my mattress that is damaged due to the foundation they sold. He then went on to tell me that basically I was lying about how long it had been that way. When I told him that both my husband and I have bad backs and that I need this replaced asap, he began arguing. My issue still is not resolved even though both my items meet the warranty. Now customer service says it's up to the local store to decide IF they will uphold my warranty. I had to show the service tech the warranty because again he was arguing with me in my home. DO NOT PURCHASE from this fraud of a company. Want more proof? Go look at the corporate office reviews, all the same as mine.
Great service
Customer service was great!
Great place to make right election, Mukesh was really helpful and patience with all our questions, and Olga the manager also give us a great support.
Very great service, ask for mukesh. Great seller Olga is the best manager, great customer attention.
Great experience making a purchase today. The gentleman Vernon took care of us and did an amazing job. Highly recommend him.
Awesome...
We paid $100 on top of the delivery fee to get the table assembled upon delivery by 4/5/23 but pieces were missing so they could not assemble the table. The deliverers explained their sincerest apologies and let us know that we would get a “VIP” treatment where they would actually check the box before they deliver it to us and we could get it re-delivered by saturday 4/8- we just needed to look out for their email. We did not recieve any of the promised communication until 4/7 and now the only delivery date available is 4/11. On top of the new delivery date being almost a week late - I’m confused on why a “VIP” service would consist of them checking the box before delivering it. Shouldn’t that be a standard practice?
Vernon Issac was extremely helpful and patient with us. Made our purchase very easy
This is our third time at Ashley’s Furniture and we’ve always been treated with respect and a timely manner. I want to specially thank Jose our Sales rep he went above and beyond to give us the best price and even out beat the online competitor that we were considering buying from. Thank you very much and we are just waiting for our new furniture to be delivered and assemble.
(Translated by Google) Great place. Good service from José I am very very pleased Thank you 🌷🌷 (Original) Gran lugar. Buen servicio de parte de José quedo muy muy complacida Grasias🌷🌷
From my initial call, inquiring about the product to the delivery two days later, the experience was pleasant, quite easy and very satisfying.
Ashley is replacing an item that was broken when delivered. They take care of their mistakes. I’m a happy customer.
Overall experience was 10/10. Approached by Vernon who was very helpful, patient, and knowledgeable! Thank you again! (:
Worst customer service once you’ve signed the contract and made your purchase!!! They don’t care about you… so be careful where you shop- stay away from Ashley’s. They do have the best care before you make the purchase. They will show you/ give you the world of care and once you leave- that’s it. Zero service! They will give you the run-around… blame different people. I purchase a bed set (9k) and paid for their stupid deliver service. They were supposed take my old mattress and box back. They promise me that they will pick it up. Delivery team told me they will come the next day to pick it up…wow- it has been 5 months. They don’t even want to talk to me anymore. They tell me to call the waste management… pretty ridiculous! You hear me leadership team of Ashley’s??? These are your people your direction!!! I will flood the social media- thank you.
(Translated by Google) We are satisfied with the purchase we made with José, Ashley's seller, very kind and he helped us with a Reasonable discount, thanks for his kindness and service. (Original) Estamos satisfechos con la compra que hicimos con José el vendor de Ashley muy amable y nos ayudo con un descuento Rasonable gracias por su amavilidad y servicio.
G.G. Was wonderful in helping us pick our dining table and chairs. Thanks!
I would like to say that Ree and her boss was some very, very nice sale associates. I enjoyed them very good work.
I walked in and Anna welcome me, and told me if I need any help, to let her know, and from there she was very helpful. I found what I needed, also she wasn't very pushes like some sales person.
Sales person was knowledgeable and helpful. Unfortunately the delivery charge was never mentioned only the fact that they would take my old mattress for "free". My bad for not asking about a delivery fee. It is a hefty delivery fee so really there is a charge for removal of the old mattress.
I purchased a table set in June of 2022 the table was damaged looked used so they said they would replace it. The second time they replaced it i had the same problem damages. The third time it was replaced the delivery guys dragged it across the ground damaging it . I waited days for repairs and now the cushions on the chairs are wearing and i was trying to get a replacement table but i was told since i waited to long it might be a no go . I explained to them i been sick and couldn't be around any one and i called them and told them that i was sick and the customer service representative told me i had no time frame for a return because the table was still within the warranty window . I spent 2000 dollar's for nothing and i truly regret it . I was also offered a 50 dollar gift card for the inconvenience for the problems in the beginning but never got it because the sale's rep sold me a dream i will be contacting my Bank if i don't get the correct customer service as needed and or go to court because 2000 dollars is alot for used or damaged furniture and the insurance on it sucks because a marker is used to fill in damage i need someone to please reply before i go file Court paper for being sold a dream this is fair.
ALL I GOT TO SAY SHOP AT ASHLEY FURNITURE EXCELLENT CUSTOMER SERVICE WALTER BY FAR THE BEST GUY WE COULD HAD FOUND TO HELP US HE JUST MADE IT SO EASY N FUN AT SAME TIME GREAT POSITIVE ATTITUDE N VERY PROFECIONAL.. ALSO STHEPHANIE WAS VERY HELPFULL N SUPER POSITIVE VIBES THEYLL WORK WITH YOU AT ASHLEY..
(Translated by Google) Good attention The bad thing was that I asked for a TV cabinet that was in the store. José asked if that was the price of the furniture. I answer yes and then buy it. And the one that came home was completely different, they didn't want to make any changes. Because what has been received is packaged as we know it is until it opens and the manager in charge was still rude to sell, they are good, but when there are mistakes they are rude, I would never have paid what I paid for what they swallowed, those pieces of furniture are common for paying a high price I do not recommend this furniture store like my friends. That they bought furniture and Insurance and when the furniture arrived. They reported and they didn't help them at all. (Original) Buena atención Lo malo fue que pregunté por un mueble para tv que estaba en la tienda. a José que si ese era el precio del mueble. Contesto que si y pues lo compre. Y el que llegó a casa fue completamente diferente no quisieron aser cambios que. Porque lo avía recibido vienen empacados como sabemos que biene asta que se abre able y la manager encargada todavía se portó grosera para vender son buenos pero cuando hay errores se portan groseros yo nunca uviera pagado lo que pague por lo que tragaron esos muebles son corrientes para pagar un alto precio yo no recomiendo esta mueblería al igual que mis amigas. Que compraron muebles y Aseguranza y cuando les llegaron los muebles. Reportaron y no les ayudaron para nada.
Jose Ruiz is great! Come ask for him
Mukesh is a very helpful and knowledgeable person. He made a very good impression and made our shopping experience beyond amazing, I really recommend you stop by and ask for Mukesh, I know I will next time we come back!
Quick and Efficient for my first time shopping there!
They need to be a little more upfront with their return and shipping policies. After looking to purchase an area rug ($350), they told me that if I didn’t pay for their “in home delivery”, which is an additional $70, that I couldn’t return it. Awful. Start with that so we don’t need to go through the whole ordeal of purchasing without the nuances.
Great experience at the Palmdale store. Thank you Mina.
Excellent experience. Polite and very helpful without being pushy. I like shopping here.
Ana was our sales associate that assisted us today, we purchased a new dining table and she was great at showing us around and constantly checking on us and answering any and all questions we had. We were going in just to do some window shopping and we left with a purchase of a new dining table! Super friendly and attentive. Overall had a great experience at this store all the associates were kind and friendly. We’ll be coming back for future purchases and definitely asking for Ana again!
Amazing, all of the workers were courteous e & explained all of our options. Special thanks to Martin at the Palmdale, CA location
Friendly and helpful Staff. Vernon helped me pick out the prefect furniture for my apt layout. Went above and beyond definitely recommended this store
If I could I wouldn't even give them a 1 star review, NEVER again purchasing from Ashleys, I was supposed to get my furniture delivered March 2nd , they showed up to my front door and address didn't match and they refused to deliver my furniture I was on the phone with them for hours , they promised to update and delivered my furniture by March 7th , I received confirmation and here I am on the phone with them once again because my account had a "Financial Hold" and they failed to communicate that with me and still they did not deliver my furniture , now I have to sit around for another 4 days to get it delivered come that day what will be the next excuse? They are so inconsiderate , I've missed 2 work days and wasted 2 full days to sit around and wait for them , and I come to find out because I have to call for updates? I asked to speak to a supervisor and there anwsers have been "I can't do anything about it" I asked to speak to someone hire and all of a sudden offices are Closed.I am pregnant and should not be dealing with there mistakes when I've done everything correct on my end. The WORST SERVICE EVER!!!!!!!
Bob and Destiny, so very nice!
Rita was amazing! She helped us stay in budget while getting all the items we needed.
That sounds lady was very nice and very helpful
My sales woman was very good. She showed me exactly what I was asking for, unfortunately the mattress was not in the store. When we found a mattress that was in the store it was quite a bit more but by the time it was all said and done, it wasn't the worst deal. Happy with my new mattress!
Had an excellent experience, Nina was an excellent sales person gave me amazing options and choices and took into consideration everything I wanted. And Stephanie helped me save and gave me other alternatives, highly recommended and would be returning.
The salesperson was wonderful. He wasn't pushy and let us take our time.
My experience while shopping with Ashley’s furniture was absolutely amazing! Everyone was very welcoming but I am personally writing this review due to Jamal’s top notch customer service. I was honestly just coming to browse but Jamal asked me questions that gave him an idea of my specific taste. He didn’t suffocate me and follow me around applying pressure, yet instead he stayed close enough and was attentive enough to notice when I had any question about a certain item. I needed to speak with my husband about a possible purchase but my phone was going dead. Jamal offered to pay for me to go have a cup of coffee while my phone charge. I felt that he was too kind. I ended up getting in contact with my husband and was able to FaceTime him to see the possible purchase. He loved it! I loved it and I truly appreciate Jamal’s customer service and advice. He went above and beyond, some thing you don’t see often these days. I will definitely recommend to my friend and family coming to the Ashley’s Furniture Store. Thanks again Jamal!
Saleasman was professional and did not hover over us which was appreciated based on past experiences. If we had a question he was nearby and promptly answered our questions.
Excellent representative, let her know what I needed and she did a great job helping me find the right set
(Translated by Google) Thank you José if you help very kind very good service (Original) Gracias José por si ayuda muy amable muy buen servicio
Rita helped us and she was the best! She was super informative, suggestive, and patient while shopping for a bedroom set for my undecive mother in law. Thank you so much
Ana was wonderful. She was patient in helping me find the right sofas for me and my family. Thank you Ana.
Gigi helped us out and she was extremely helpful the best one we have encountered. If you want the best deals go with Gigi! She helped us out so much on the prices
Jose was very helpful and did not complain when I changed my mind 5 or 6 times. 😉
My partner and I just purchased a new home and looking for furniture was a bit difficult but when we came into Ashley’s furniture Gigi attended us greatly , gave us many financial options and helped us choose the best option for us. Gigi was entirely generous the entire time .
Originally I had gave them 5 stars but after actually getting my furniture and having it for a few Months is all terrible, they gave me a damaged table then took weeks to replace, now the chairs are falling apart, the quality of the furniture is so bad, I tried getting a refund but they wouldn't let me, now I'm stuck with terrible overpriced furniture.
Love my dining room table and my living room chairs. Thank you Jose for your help!
My Experience At Ashley furniture home store was nothing short of perfect I want to thank Jamal & Olga For helping me out with my purchase.
Very good sales person
Jose Was quick and very attentive
Excellent service from Elena.
GiGi welcomed me as soon as I walked in and stayed with me to help me find the perfect couch and bedroom furniture for my kids. Being new to Palmdale this was a relief and she was able to give me some great discounts on everything I bought!
Walked into Ashley furniture in Palmdale Ca and the service was awesome I was assisted Misty and she was great I found exactly what I was looking for and left a happy camper 👍🏼
Meena the sales person was helpful and very nice
My sales associate Rita is amazing . ❤️ Love her customer service. Thank you Rita see you soon.
Jeannie, was fabulous, made it easy pesy.
Jose was very helpful. Price matched web price. Attentive and patient. I would definitely buy here again.
Ana was fabulous, very happy with my service. Everything was great, would refer to my family and friends. Thank you Ana!
Elena and Manager Olga were very helpful and professional.Highly recommend. Thank you so much! I will be back for more !
Very friendly people. Ali was very nice & helpful.
Jeannie is excellent. She is so nice and very informative. Got exactly what I wanted thanks to her. If you want great service ask for Jeannie you will definetely leave happy.
Outstanding customer service does not hover around you when you are looking for new furniture. Very friendly and patient
I had bought a mattress for my mom as a Christmas gift and it didn’t feel right for her. We had to have 3 techs come out to take a look at it and none of them did their job right. The third one actually did some measuring but their measuring technique was dumb to me. They use a socket and a string to take measurements. It has a been over a month now and it still isn’t resolved. The quality of the furniture is good but the prices are too high and customer service really sucks. We are not happy with them at all. I would definitely go somewhere else for all of our furniture and mattress needs.
(Translated by Google) Excellent service from Jose (Original) Excelente servicio de jose
Very amazing service and attitude with Ana, super helpful and whole heartedly!! Loved her personality, thank you for your time Ana Garcia!
Felix the technician came to my home and successfully completed the repair of our cocktail table. He was very friendly, courteous, and professional.
Felix the tech came to look at one of my chairs great customer service.
The Tec was great Felex was his name. He was on time and took good care of my furniture. Felex did a great job 👍🏾
Mukesh was great! Very helpful!
Mukesh was very helpful and nice.
Sales lady Misty was great.
Mr. Jose provided excellent service and was very attentive to our needs to choose the right sofa for our home.
Allways buy for my house almost everythin like table coach beds cabinet and mattres But the last mattres i bought 3 weeks later i reported the mattres of three thousands and something dollars was no okay they sent somebody from the insurance and he say that is what you choose sorry can't help you so i guess that was my last time shopping at Ashley furnitures store
(Translated by Google) Very happy with the technician. Happy, he explained very well the problem I was having with my furniture, something that the seller never told me. Thank you very much, I have been a customer of the store for many years. (Original) Muy contenta con el técnico Feliz me explico muy bien el problema que estaba teniendo con mis muebles algo que el vendedor nunca me dijo muchas gracias he sido cliente de la tienda por muchos años.
Bobby was great! great customer service!
Jose Ruiz was knowledge and the store manager, Reynoso took personal interest to ensure we were happy customers.
Ali was very helpful making sure he showed us the items we were looking for. He was very knowledgeable of everything in the store. Once again thank you Ali.
Jose Ruiz took care if us really well when we purchased our 2 recliners...thank you Jose!
Olga. And Rita took great care of me I’m very appreciative of her
I went to Ashley’s furniture this Monday and had the best experience with GiGi!! She was amazing and made my purchase smooth! Very friendly and will be purchasing again soon. Once again Gigi is the best! I can’t wait for my dinning chairs.
Great customer service. Ali helped me a lot when I put her the furniture for my house He made sure to get all the items in timely manner. Now I refer all my family and friends to come and shop at Ashley’s and ask for Ali.
Great transaction! Meena was a fabulous sales associate! Super patient, helpful and knowledgeable. She has helped us before and we appreciate her kindness.
Delanie is a AWESOME sales rap/trusted advisor! My wife and I went into Ashley's Palmdale store, was greeted with a cheerful, warm and inviting smile and attitude from Ms. Delanie! As we browsed the store looking for a sectional, Delanie was very helpful and knowledgeable of ALL the sectionals we looked at. She answered all of our questions without hesitation, kept direct eye contact with us (which is a plus in itself). I must say Ms. Delanie was a pleasure to work with!
Gigi was so funny, helpful, and enjoyable. Great experience!
Gigi Excellent Customers Service I highly Recomend this Store
Rita’s customer service was absolutely amazing and helpful.She was incredibly kind and gave great advice and opinions. If I were to need furniture again I’d go here.
Overall a good experience. I would advise the person who assisted us to always try and have an attitude of service towards your customers.
Jose was extremely patient and understanding of our needs. Would recommend to families and friends.
Thank you Jose
Juan and Ana . = 5 Stars
Everyone was awesome and very helpful. They let us take our time deciding on the purchase and were very kind and helpful.
Rita was very helpful. I gave her my requirements and cost and she helped me find a product that was not in the store. She also helped me consider similar options in the store. We found exactly the right style and cost.
Helpful
Very nice and professional Ana was great
It was a great experience our sales lady RI has been very helpful and understanding. Her manager Olga also provided us with excellent service. Thank you
Annie's service is excellent.
Buying locally is beneficial to the buyer and the seller, and I am so glad we have an Ashley Furniture store in Palmdale. Having numerous choices is crucial, and Ashley never lacks variety in style, trends, and prices. I have been a customer for decades, sporadically, certainly. The last two times, I have been professionally assisted by Ri, a highly knowledgeable associate. She goes the extra step/mile to accommodate the buyer’s needs and quickly senses your financial hesitation- jumps in and offers other satisfactory options. Yes, I can go and travel at other furniture stores, but the guarantee Ashley provides makes me feel at ease, and buying locally cuts on the stress as well. I recommend this store for high quality furniture, for excellent customer service/support, punctual delivery, and great discounts. Mrs. Mendez
Ri was GREAT!
Gigi was awesome, she helped us so much, we will for sure come back to see her.
Super happy with the sales person who helped me very helpful, but tried to get a price match from Ashley website and the manager just wouldn’t do it. Very helpful sales team but the manager just wouldn’t work with me total was around $2,400 and they just let me walk out
Nice experience on the Palmdale CA location Once I walked in the nice saleswomen Rita aproched me and nicely she were able to help me open my line of credit and walked me through the furniture i liked explaining to me all the purchase options very happy whit a happy shopping experience
My experience was great with Ri. She was very helpful and her knowledge was superior. I will definitely come back to buy the adjustable base.
(Translated by Google) all excellent (Original) Todo excelente
Excellent customer service from Emma. She answered all of our questions regarding our purchase of the reclining chair.
Rita was our sale associates She was very helpful, patient, and understanding with our needs. I greatly appreciate her going out and beyond for us to make a great choice
The deliver was wack missing furniture damage forniture and God knows when they're going to com to fixe the problem ef it's new way they had to come and fix problems they're didn't want to assemble mi daughter desk and they getting pay for it what Caen of service it's that
My wife and I went in looking for a 5-piece table set. Bobby was helpful but not pushy. He helped us find what we were looking for and kept it within our budget.
Annie was very nice & welcoming as soon as I entered the Ashley Store. She was very helpful in attending me with what I needed.
Martin Alvarez is awesome and helped me find the perfect couch at the perfect price
Great customer service.. Happy with my purchase 😀
Excellent Customer Service with sales associate Muhammed Ali. Great sale and protection plan.
Great help from Jose, quick in and out. Got all the help we needed.
Jose attended us very good service!
Mukesh is awesome
Rita is awesome
I love the management and customer service worker they are very nice and helpful .
Simply amazing staff, very helpful and knowledgeable especially when you’re a guy with no sense for design haha…. And the store manager was incredible you can tell she really cares about her customers. Awesome service !!!
Had a great shopping experience with sales rep Anna. Items came in a great condition.
Loved my experience!
Great customer service … great selection… ask for Annie K. She is very knowledgeable and has a lot of patience.
Best place to get QUALITY furniture. The sales staff will work with you to get you out the door with the furniture and mattresses that you need. I worked with the salesperson, Ana, and she made sure I was taken care of. She gave us space to shop, was VERY personable, and we were so happy to have purchased with her. Great deals too!
Excellent Experience .. Gigi helped us put everything for our home together and was extremely accommodating and professional.. great customer service ! Keep up the Good work ! Very Happy with the service.
I went to go pick up furniture for my new home last week. Ashley furniture had great customer service that were always there to help and weren’t invasive either. They had a great selection of furniture for different styles and overall was a great place to shop.
Vernon Isaac was a great sales associate and he took his time with me. Thank you vernon for your patience
Came in today to buy a mattress for my son. Mukesh greeted me at the door. I told him what I was there for and he showed me a few options. He was very knowledgeable about products and got me in and out quickly.
The customer service I received from Mr. Jamal Esaid was Great.
My visit with Ashley’s furniture was AMAZING. Olga the manager is an amazing person and very helpful. I love walking in a place where you get a warm welcome. Thanks to Mukesh, he helped us out and took care of us. They have such awesome professionalism and so kind at heart. Thank you two for todays help. Yecenia thank you for the final steps and getting our furniture finalized. 🖤
Adrian was so helpful and patient! Thanks for putting up with us.
Adrian was absolutely amazing and helpful, will definitely keep shopping at Ashley’s here in Palmdale.
Really quick and easy purchase. The lady who helped me knew exactly what I was looking for. She showed me a few pictures and I told her I wanted something more basic, she was able to find something right up my alley. Great experience. Will be back for sure.
BOBBY is a great professional person that I have dealt with for many years. He is not pushy, he listens and always excels in customer service. He even went as far as getting an issue with a previous purchase handled along with the help of the mgr that was awesome to see. It definitely pays to buy the warranties to insure ur product. Thanks again Bobby and Ashley personal for taking great care of me.
Adrian from Ashley’s Furniture did a great job on helping us purchase our outdoor set.
Delanie was perfect. Patient and kind. She turned a bad situation into one where I was extatic to spend 2x more than I wanted. In very happy getting the better product she recommended for my needs
Great service. Jeannie is always attentive and goes above and beyond.
Walter and Emma provided exceptional service in assisting my family acquire furniture for our home. They were extremely helpful, kind, and professional. I will be coming back to the store for any future needs and I recommend this location. Thank you Walter & Emma.
Overall good experience...helped as much as they could. Adrian did everything he could to help out a newly single father...
Walter was my sales person and was very knowledgeable and helpful not to mention professional and at the same time very nice and understanding to my budget. I am super excited to have a new home well furnished thanks to his help. I would definitely recommend to visit Ashley furniture for your home needs.
Came looking for a new bed ended up buying a new living room chair!
Thank you Mukesh for always been a good sales lead and for selling our therapeutic, and my kids bed always giving the best prices Prices if anybody comes as for his name, always have patience and loves to sale feels like home when I come to buy stuff
My sales Person Assistant Adrian was the best. Professional!!! I purchased leather power loveseat. Thanks again !!!!!
Loved the people and attention that they gave to my needs!
Misty was very friendly and helpful in helping me choose my Cal King Bed! Along, with my Grandchildrens twin beds. Thank you, So much, Misty for being an awesome Sales Lady!
Stay away from this place. Was late one monthly payment and they cancelled my promotion. Now I'm paying double of what I was supposed to paying. I don't know how they are able to get away with this.
The prices are cheaper if you buy online . Icame home and looked after my purchase their to possibly add to my order and found this out. Also i was charged 299.99 for delivery and online was 129.00 for the same thing.
Jamal was incredibly helpful and wonderful to work with. He helped me pick out all the furniture for my home and got me a great price! Thanks for your help and time today.
They were very helpful
We are very happy with their service and we have many good experiences with Rita who is very kind and friendly. She is very helpful with customers.
I needed to have repair work done on a purchase. They immediately set up an appointment.
Customer service sucks. CORPORATE DOESN'T EVEN ANSWER. The manager sabah is disrespectful, a liar and is not professional. She deserves no respect at all. We bought a dining table that was not in stock. According to system it was gonna come in about 2 weeks. 2 weeks pass and we only received the chairs no table. We call customer service and they say it will come in June. We had sold our table 1 week before the chairs came in. We asked if we could take the display table since we were not going to have a table in 4 months. We spoke to sabah and she told us we would get a warranty for the scratches and chipping of the table We were deciding and she was rolling here eyes and looking around us . She was so disrespectful. 1 week later the main maneger Ariel calls us say that sabah said that she never was going to give us warranty. And that we were lying. Instead of wearing designer clothes and shoes she should focus on the customer's. There is cameras so Ashley can always look back at that. She needs to be fired for the unprofessionalism and lack of honesty she has. Customer service is slow and unprofessional.Ashleys you lost a loyal customer save time and go to paradise furniture
Waiting almost 3 weeks to get our furniture and every time they deliver it to us it’s damages and customer service can careless to help us. Will never shop there again
Most of the things are in backwater and not much to select for this Store
U would think they were selling Timeshares, not furniture...
Overall a good experience. My complaints are few. The first one is I really do not like being heckled as soon as I walk in to look at furniture. Don't mean to be offensive here, but I felt like I was at used car dealer lot. Also, I can see that there was some tension amongst the sales associates. I felt like I was being looked at like as a $ sign. Jose, the associate who helped me, was really nice and very Patient with me. I enjoyed working with him. He didn't apply any pressure to me. The purchase was easy and the delivery and setup was a snap. I will definitely buy from Ashley's again. Just be warned when you walk in, you will be hounded. Pricing was a little confusing, make sure to turn around the price signs to make sure you are getting an accurate reading on pricing.
Was in need of a king mattress & a base for a great and reasonable price and let me tell you I found that here! I was helped by Vernon which I may add he was extremely patient and very helpful to me. Since at first I wasn’t sure what brand I wanted or what type of mattress was right for me. He showed me around and he respected my budget I had at the time. I ended up going with the Ashley’s brand Hybrid bed and it is awesome. Vernon thank you for helping me out you are the best! Will definitely be going back
The service that was provided to me was exceptional! Thank you to Misty and Olga for going above and beyond to help me!
She was rude the rest were super cool and laid back.
Annie was very helpful.
BUYER BEWARE MAKE SURE TO READ CONTRACT ON MATTRESSES EVERYTHING ELSE IS VERBALLY DISCLOSED ON 30-120 DAY RETURN BUT ON MATTRESS THEY DON'T DISCLOSE VERBALLY THAT YOU ONLY HAVE 72 HOURS ONLY 72 HRS TO COMPLAIN FOR A REFUND OR EXCHANGE THIS PLACE IS SHADY MANAGERS DONT BACK YOU UP THEY WON'T WORK WITH YOU THEY JUST WANNA KEEP THE MONEY ASAP BEFORE U CAN EVEN DECIDE IF ITS COMFORTABLE OR NOT BUY FROM ANYWHERE ELSE NOT ASHLEY PLEASE GO ELSEWHERE!!!!!!! THEY TOOK ADVANTAGE OF MY DAD BC HES OLDER AND TOOK HIM FOR A FOOL!!! DONT TRUST THEM
Terrible customer service, calling the store gets you nowhere. You will be placed on hold the moment the call is connected. I once left the phone running for 45 minutes without a single response. I was simply trying to get a replacement power adapter for my recliner. Which I spent over 2k for, terrible service all around. Save your money and time folks shop elsewhere.
Sebastian was very helpful and friendly. He knows exactly what he’s talking about and has all the information needed to lead you into the right direction. Very friendly and will definitely be sending all my friends and family to him. Thanks Sebastian!!
Twice the price of online! Very deceptive. Go To sit n sleep instead.
Beware: In the store the saleswomen said the mattress is $650. On the Ashley website it is listed as $249! I called back and the saleswoman see as is I had to “check in my phone”. What about people, like the elderly, who don’t have phones?
Rita was friendly and helpful. I browsed furniture at my pace, as she was nearby to answer all of my questions. I am excited to receive my new furniture. Thanks so much.
Annie was very helpful in our purchase. She took the time to make sure we were happy. She is what you look for in a salesperson when you are making a decision.
Whatever you do, do not buy a tempur pedic mattress. It loses its firmness in 2-3 years and both Ashley and Tempur Pedic will tell you to pound sand.
We were greeted when we first walked in with a friendly associate who put us in contact with Elena, who was gracious and friendly and made our transaction smooth and reassuring.
We ordered our furniture in 2021 and have been delayed 5-6 times. The worst experience I’ve ever had in my life with Ashley furniture, this company should truly be ashamed of there customer service.
Great furniture, great service..Delanie was awesome. Thank you
Poor customer service if you have any questions all phone calls go to a main line. You wait forever for delivery and you order is wrong. You got stuck with something you don’t want.
Just left the store. I'll keep it simple, I was greeted at the front by Juan. Which was awesome! Was told I would be contacted by an associate. I already knew I wanted a new mattress, bed and headboard. I just had to try out the purple mattress that I have window shopped for online for a few months. Here's where 1 star comes in. I work at a local retailer nearby and I would NEVER allow my associates/team to let a customer go unnoticed and ignored for the full hour I was in there. Your store was absolutely dead. You had 3 associates at the front door just standing there talking and sipping on Starbucks. Another one walking around with a tablet and talking to what I assume is his manager about overcoming obstacles on the sales floor. Let me do you and the manager a favor and give you some good sales advice. Say Hello to passing customers. Do not have a meeting in the middle of your sales floor. One whole hour, right after I got off work was wasted lying on your beds with nobody to approach me or even look at me. I was excited about the 60 months financing, I was excited about the manager deals and just wanted to get some pricing and see which bed would be the better option for me. I was ready to give your business my money. But now I will just have to order online from the manufacturers I suppose.
I ordered 2 nightstands in March of 2021. They had an ETA of June 2021. The delivery date got pushed out 4 times. When they told me it was pushing out to January 2022, that was a problem because I was moving across the country. I called the 800 number for Ashley, after a long wait they said I would have to cancel the order and place it again in CT since the stores are franchises. I didn’t want my price to change, since it was only going to go up. I went to the Palmdale store and spoke to Stephanie Rogers who was very helpful in changing my order to a direct shipment in CT. I called at the end January and they said the ETA was February. At the end of February, I had not received my furniture so I emailed Stephanie Rogers. Again, she was super helpful, she even gave me a partial refund which was much appreciated. My furniture finally arrived in April but both pieces were damaged. I immediately took pictures and sent them to Stephanie. She already has replacements on the way. I have ordered a lot of furniture from Ashley and this was my only bad experience but Stephanie Rogers was amazing throughout it all. Do not call Ashley’s 800 number, none of them are ever helpful and it takes forever to get through to a human. Keep the card of your sales rep or the store supervisor and hope you have someone as helpful as Stephanie in case of any issues with an order. Stephanie is the only reason this got 4 stars (she was 5 stars), without her this order would have been a 1 star experience.
Terrible, server was nice but they were out of so many things we almost left
We we're looking for new furniture and stuff.
Zero stars, it broke 2 weeks after it was delivered. It took 3 months for Ashley to deliver my bed then it broke 2 weeks later. Ashley sent out a service person who started all he could do was to glue it back together, which was not helpful being the frame broke. Then he stated as a courtesy he could order me a new side panel, but that Ashley would not install and that need to install myself or they would charge me to install. Also they did not know when I would receive the new frame but that I should put cinder block to hold the bed up. I paid I. Full for the bed upfront and it took them 3 months to deliver, just for it to break and they refuse to fix it. I am very disappointed and will not purchasing from Ashley in the future I’m stuck with a broken bed and out of money. Ashley’s did nothing to right this wrong!
I was helped by an amazing young salesman and selected the products that best fit my needs with a great deal only to walk away from completing my purchase that I so desperately need only because of how condescending and rude the manager was. I can only imagine how many sales this woman costs this store and the sales team.
Great furniture and very outgoing and friendly staff. Darla was awesome to work with and got my sister's style in no time and was awesome person.
Worst ever bought 2000$ bed ultra firm. Treyed bed in the store . It was great . But the bed they gave me . sinks in it is killing my back. I told yhem i was having sergry . Needed firm bed. Now they wont even give me the right one. Now they are rude dint buy from them they will still your money care
When you first walk in, All the Sales reps are waiting for you like a Hawk. I Purchased a Complete set of furniture with Ashley and paid in Full, I was told my furniture would be available in a month, okay the month goes by and the date changed, they added another month, okay I'm patient, then I call and ask about my furniture, well apparently they changed the date again to wait another month. So they changed it on me 3 times, I'm patient and I understand there was a delay because of the freight industry, what ever so they offer me to go in and choose something else, okay I go trough almost everything they had in store that I somewhat liked and to my surprise nothing was in stock and I would wait months if I changed my order. I Ended up Cancelling my order, the Lady in Customer service tells me she will take care of my refund and it would be a couple of weeks, Okay whatever I just wanted to be done with them at this point. So 2 weeks go by and I call to check on the status of my refund, just to find out the Lady never lifted a finger to try to get me my refund. The Next person that Helped me over the phone was nice and took care of my issue Right away. I Got a refund a few days Later, So in my Experience with Ashley's Furniture, Yes The Sales Rep was very nice and helpful, However they Should Not Allow them to Sell you items That are not in Stock. It Took me about 3 1/2 Months of Waiting, Just A Complete Waste of Time.
Thank you to Meena, Sabah and Melisa!
There is only one employee i would ever work with in this store and her name is Rita! if your going to shop here ask for Rita she will try to get you the best deal! Shes super sweet, easy to talk too, very straight forward, has amazing customer service and takes the time to look around and find you exactly what your looking for. Honestly she is the only reason why i come back to Ashleys. Its always a pleasant experience with her. I have purchased so many items with Rita, and i will continue on purchasing at Ashleys as long as she is working there. Rita should be used as an example of how a sales associate should treat their customers. THANK YOU SO MUCH RITA FOR YOUR EXCELLENT SERVICE! WE WILL BE BACK BECAUSE OF YOU!
Very compatible prices overall
Our sales team worked hard for us. We are thus far satisfied with our purchases, and can't wait to receive our furniture. One little thing, why where we charged separately for the dining room table top and pedestals? The two cannot be separate, how so? One will not work without the other. Oh well... Mrs L. Campbell
Beware if the furniture you are buying is not in stock expect to wait a few months. If I could give Ashleys furniture 0 stars I would. This review isn’t for the store itself but for Ashley’s furniture as a whole. First of all Ashley’s furniture has the worst phone customer service I have ever experienced I received a voicemail a few days before my couches were supposed to be delivered just to get told they would be pushing my delivery date for another month. When I talked to the customer service rep they said they couldn’t find my order even though the customer service rep I was talking to was the one that left me the voicemail. The customer service rep said they would call me back once they figured out why they couldn’t find my order but I never got a call back. The worst customer service I experienced was in my most recent call with Ashley’s furniture. I received another voicemail saying my couches got pushed for another month. I get that the delivery dates are estimates but if you have to push the delivery date every month by a month its not an estimate its not even a guess at this point. The delivery date is just a random day to get you to get you to buy furniture by making you think you will get it sooner than you actually will. Anyway I called back to cancel my order. I wasn’t going to wait too see if my order would actually get delivered or if they would make me wait half a year to deliver my furniture. Let me start of by saying the customer service person I ended up getting sounded like they had just woken up and seemed like they were very bothered that I called. I would maybe understand if I had given them attitude or have been rude but I was calm and collected. I just wanted to cancel my order and be done with dealing with Ashley’s furniture. The customer service rep started cancelling my order and told me to hold on because they needed to contact someone to cancel the order but while I was waiting the call ended and I ended up on the phone survey you get at the end of a phone call. The customer service rep hung up on me without confirming my order was cancelled or without offering any additional help. The customer sales people inside the Ashley’s Furniture stores are friendly but Ashley’s Furniture is a joke as whole. I ended up driving a little farther to Living Spaces to buy my couches. Getting my couches within a week and the better customer service was definitely worth the drive. Next time I need furniture I will most likely just drive a little farther and go to Bobs Discount furniture or Living Spaces
Don't buy anything from here unless you want to wait 6 months to get it..if at all
Had a terrible experience truck drivers told they were going to bring a piece of furniture that they forgot and never showed up took over 3 weeks to get had to file a case number ridiculous never use Ashley again
Great Customer service. No Pressure
This review is for 12/2021. What can I say, I simply had a wonderful experience here. Anna Garcia was an excellent salesperson and an excellent person to work with. She was very patient and very knowledgeable. She took care of us from the very beginning as I walked in the door to the very end of our transaction. Im not guilty, to say that I absolutely appreciate the professionalism offered here at Ashley's furniture. Thank you very much for a wonderful experience and thank you very much for a great deal that we were able to get today. Keep up the great work. Definitely recommend anyone in the antelope valley to come by and check out the great quality furniture at an affordable great price. Thank you.
Bought some nice furniture There the girl that helped us was great
I was order furniture 11/08/2021 and the store manager was 10 times I ask her are you sure December 10 is arive she says hundred percent you get your order But never I’m not I believe even the manager because just need to sell the item but hundred percent I canceled it that’s was bad experience 😞😞😞
Great professional customer service from walking into the store, all the way to delivery! Highly recommend Ashley furniture store for anyone that wants a no pressure pleasant buying experience. My furniture consultant sales agent was Juan C., he did a phenomenal job listening to my needs and helped me get the right couch for my family, thanks! 😀
DO NOT SHOP HERE!! Do not stand behind their merchandise. Regret ever stepping into Ashley's furniture.
I wish I never stepped into Ashley's if only I could give no stars. They rush to sell and once you've paid they give you the runaround if you're not happy. They delivered cheap/ damaged sofas and beware they do not stand behind their products. I will do all I can to not give them another penny. I will be contacting the BBB and my lawyer.
They delivered me cheaply made / damaged sofas on 10/12. I called next day (10/13) and they will not accept return until I told them about 72hr policy they then said they would open a case, I have yet to be contacted by anyone now 10/23. I paid $3000 and still owe $6511. I should not have to pay for something that is damaged and that I don't want. I will never again go to Ashleys furniture home store. Complete waste of time and money, now filled with frustration and anxiety. I will be contacting the BBB. Update 10/24: sales Rep Ri suggested I come and speak to customer service in person. Stephanie was very helpful and said she should be calling us for pick up date tomorrow for return we will see. I hope all turns out well. For now feel a little relieved, will update.
Thank you Krista W. For the wonderful experience and for helping us buy the perfect furniture.
Awesome experience in store thanks to our sales person we received amazing discounts!
Ashley customer service failed again and again! There are seemingly dozens of sales people in the store, but once we paid, customer service has been absent. We're awaiting a delivery that was scheduled on day of purchase but was removed from the calendar with no notice and no attempt to reschedule. I found this out by spending an hour waiting for and talking to customer care on the phone. I rescheduled for another day and again, heard nothing. Another two hours on the phone and a second time delivery was cancelled with no notice. One in-store customer service staff attempted to squeeze us back into delivery, but the warehouse never responded! Presently i have no delivery svhefuled and have yet to hear from the company!
Love love love our experience!!! Thank you Samantha!!
Worst customer service ever! If I could give zero stars I would.Location on 39626 10th st west Palmdale, ca 93551. Yesenia is the laziest, rudest, most unprofessional person I’ve ever dealt with. I spent over $7grand at this place only to receive damaged, defective furniture. I ordered an adjustable platform for my mattress which they lost the remote to. When I went in the store to raise my concerns I was treated so poorly like I was in the wrong when they’re the ones who messed up my whole order. They have given zero help. I completely regret giving them my business. Save yourself a headache don’t shop at Ashley’s furniture!
I go in to Ashley Furniture, and my Was created by the front desk... she explains the sale.. and nobody else cared to stop and help.. 10 ppl standing around... I asked someone and he kept walking
Ashley's furniture store is a huge SCAM!!! BUY SOMEWHERE ELSE!!!! had a super unpleasant here! I bought a $200 tempurpedic pillow here slept on it one night. It was super uncomfortable it hurt my neck tried to exchange it for something else and the manager said it's non-returnable. We were not told this when we purchased the product and were rushed at checkout. They are worse then cars salesman. You can find there same furniture at discounted furniture stores.
BEFORE YOU BUY HERE!!! THE FURNITURE/ITEMS ARE NON RETURNABLE once it's delivered. The customer service here is horrible! Why do they even have customer service if they don't provide any service to custumers. Ashley's is a HUGE SCAM!!! DON'T BUY FURNITURE HERE!!! Overpriced cheap furniture just looks nice.
DO NOT PURCHASE FURNITURE HERE!!!!! They don't tell you that they will not take any returns. And if you don't like it in your home guess what they won't take it back. This place is a straight up scam. Do you like getting ripped off this is the right place to go.
Ri. the sales lady is so helpful when I negotiate with the delivery and other stuff just to meet my limits.
Stephanie at the Palmdale store is awesome! When the wrong box spring was delivered & made my bed too high up she promptly & effectively resolved my problem. Thank you!
I give Ashley a one star because it’s the lowest I can give them. I have been a customer for over 15 years and have never experienced anything like what I went through on 9/15/21. My bar stools were delivered and when my 6 year old daughter (who was excited about our new bar stools) sat on one of them to eat cereal she fell flat on her face because the leg broke off of the chair while she was sitting on it (she only weighs 57 pounds). I could not believe it I was in shock when I saw my daughters face all bloody. My husband and myself got her all cleaned up and got her medical attention and I ran to Ashley’s in Palmdale Ca to advise them of how upset I was and what had just happened and to my daughter. They showed concern and was very upset tht it happened. Moral of the story when they deliver and set up you furniture inspect it and make sure it was put together properly.
They don't tell you the truth that if there is anything wrong with your furniture or anything wrong you can't get your money back and NO ONE in the store will help you, you have to call them the main office but no one will answer your calls.
Ali went above and beyond to help me purchase my new couches. Really great customer service
Ali was very helpful. He answered all my questions and was very patient with me. He even helped me carry chairs across the store to compare with a different table! The Labor Day sale was a great deal and I can’t wait until my furniture arrives in my new home.
Emma is the best…
The in person customer service is iffy, you either get someone so aggressive with their sales pitch end up making me feel very uncomfortable or someone very relaxed and easy to talk to. When it comes to getting in contact with the store it is impossible. The store number redirects to a call center and I even had the call center call them and the still didn't answer their phone.
I went to Ashley furniture around 5:00 pm yesterday at Palmdale location and it was the worst experience ever, sales people ignored me as I was looking at living room sets. Most of them were talking to each other, there was a lady with curls on her long hair talking about her hair with the other colleagues and no one ask me if I needed help, not to mention that it was not a busy day, there were just a few customers. I'm a customer already have purchased over $4000 dollars at the Northridge location, but there was a huge difference between the workers from Northridge store, I will definitely will go back to the valley to make another purchase with my previous sales person.
If I could give this store a zero star I would. The worst customer service ever. I had to cancel my order because due to my measurements the couches weren't going to fit good and look good as the area was too small for them. When I went to the store the assured me that they were going to fit nicely based on my measurements, of course they just cared to make the sale. When I came home I looked them up online and realized that they were too big for my living room space. I called and had my order canceled, it has been 17 days and no refund has been made everytime I call is a long wait to speak with some one and everyone has a different story. Refund my money what is the hold up? Never in my life would I go a purchase at this store.
The experience was top notch. Olga went above and beyond to help us make the right decision on the purchase even staying after closing time to finalize our purchase.
Absolute liars! They promise delivery within a few weeks and conveniently reschedule for a few months after without an explanation. I hate when people take advantage of me, especially when we asked the sales rep if he is 100% sure the furniture will be delivered on time. What a bunch of buffoons, take your business elsewhere!
Ashley furniture is not the home furnishings i thought we purchased. There's scarp material holding the wood together. We paid good money for this furniture im very disappointed i would not recommend any family or friends to buy from Ashley furniture, because your not getting quality furniture for that reason I give them 1 star .who's manufacturing their furniture
Olga was very helpful, I told her what I was looking for and she showed me recommendations, and answered my questions.
Don't buy from Ashley! Spent more than 4k, bought dining table + mirror. Both things came defective and when we went to store to get it exchanged. They said we will have to send tech team and they will repair. Why would you spend so much and get repaired things.. If you want repaired things go to Offer up or Craigslist. Ashley's quality and customer service is bad. I feel like I wasted 4k in trash can. Again DO NOT BUY any from Ashley.
Staff was kind, but there didn't seem to be much of a selection.
Eddie Barocio made our purchase easy and he was friendly. I would recommend this sales associate to future customers.
Sorry don't remember the gentleman's name or the young lady that was in service that was helping me but both was very nice to me
The best furniture ...👌
Mina, your sales associate was fantastic. She was knowledgeable about the furniture we purchased, especially the bed. We were super impressed with her professionalism and attitude. Mina knows how to get what you want!!
When I was at Ashley Furniture to buy furniture my experience was pleasant. The associates didn’t hover over you while you looked around, which is my kind of shopping. They were polite and willing to go out of their way for you. The furniture that I bought was on back order and got it discounted for the inconvenience, which I thought was awesome. I asked about how long will the back order take and was told 8 weeks. This was back in April. The first time I called their customer service I was told June 9th. When didn't get a call to confirm the delivery I called again. I was told the warehouse only received the chairs to my dinning set. The table was arriving the following day. But the couch was still due to arrive. I asked what time frame I was looking at for delivery and was told July 14th. I requested if the dining set could be delivered first. It was noted but I never got a reply. July 14th I call customer service again to see when I will have my furniture delivered. They tried to schedule it on August 1st! I lost it and managed to get it scheduled to be delivered on July 18th. Since I was out of town my nephew helped me out and waited for the delivery men to arrive between 2:45pm - 6:45pm. My nephew had to leave when time expired. The delivery men arrived at 7:45pm I was over their lack of communication. Not even a courtesy call to let me know they were running behind. I told them take it back to the warehouse because I am canceling the order, which I did this morning. I will not buy from them again.
Thank you for taking a moment to read this review. To begin it's important to understand the circumstances motivating this review. I ordered a chair from this business. The chair was delivered on time however during installation, the installers informed me the chair is not serviceable for three reasons. The chair was not assembled properly, much of the structure was loose and not secured properly, finally the chair is in danger of tipping over backwards. The installers announced this chair must be returned owing to the poor workmanship and inherit hazards. I promptly contacted Ashley HomeStore locally and at the corporate level. I made it clear I am no longer interested in this product and wish to be refunded. Throughout this process, with no exceptions, every email sent from Ashley is a no reply email address. Ashley HomeStore both locally and at the corporate level will call from numbers there are no longer in service. I have an abundance of examples of nonfunctioning email addresses and phone numbers. Why is Ashley HomeStore hiding? I cannot recommend strongly enough this place of business, Ashley HomeStore should be avoided. Without exception this is the most dishonest unscrupulous group of carpetbaggers I have had the misfortune of doing business with. Better Business Bureau claim has been submitted. The behavior and blatant obvious lies from Ashley HomeStore cannot be ignored and must be litigated. Please give strong consideration to the many alternatives and avoid Ashley HomeStore for a positive shopping experience.
They have beautiful furniture and good customer service.
Great service and good deals!!!
This store had friendly sales associates which was nice to deal with but I was told my $2000 bed would be delivered the same weekend because it was in stock but then was thrown through hoops because they were apparently on back order after I purchased the bed and the restocking date changed 3 times. Very unreliable stock. Canceled my order and will be buying somewhere else
Wouldn't match online price. Wouldn't accept gift card they gave me. Wouldn't return bad mattress.
I got what I wanted at the price I wanted . I still don't have what I bought .
Ana was very helpful finding us what we were looking for.
Hany is a class act. Doesn’t pressure you, gives you space to make your own decisions and is empathetic to parents shopping while children are tagging along. Had a good sales experience while making our purchase.
Custom couch ordered, quoted 3 months to receive. At 3 months they say 5 more months. Canceled today.
Just got my new recliner its perfect and comfortable
Ordered a mattress, was promised the old one would be taken when the new one came and the people who dropped it off said they weren't taking the old one. If they say they take the old they should take the old.
First time shopping at Palmdale Ashley'sHome Store and found it to be a very pleasant experience. Salesperson Ali was extremely helpful, friendly, and knowledgeable of the furniture as he had some great suggestions in helping me put my living room together. Its a lovely store with a huge selection of furniture. I was so pleased that I was able to find a sectional and recliner. Highly recommend. Will definitely return . Also I was amazed the furniture I choose was in stock and will be delivered in 7 days. Very pleased.
Really bad costumer service they're want your money only
I was assisted by Walter and he was just wonderful!
Horrible customer service. We waited almost 3 months for a table that was promised to us within 2 weeks (by Easter). We called constantly to check in and would have to constantly go through the corporate office because our local store never answers. They told us we wouldn’t get our table until the middle of June because of the chairs. So I asked to split the order and ship what they had or I was ready to cancel and get a different kitchen table. Wouldn’t you know the chairs showed up with the table and bench! They had them in the warehouse... I should not have to threaten with cancelling my order to get what was promised to us by Easter.
Wonderful selection and great customer service
Lots of options n combos furniture store
I would first like to say all the sales people I have worked with are amazing, but the store customer service is horrible. It's impossible to ever get anyone to answer the phone. I don't think I've ever made contact with anyone from this store when trying to call in. Aside from that, I purchased almost 10k worth of furniture with the protection plan and its been over a month when I started the claim to have my table fix and no one can contact me. The way it's looking I'm not hopeful in having my table fixed with the warranty company that I was sold fixes "EVERYTHING" . I love the farm house table I purchased and it's so cheaply made I feel scared to even eat at it without it getting scratched; one of the legs already broke in half and it hasn't even been a year. Hopefully this review will help by getting this resolved. -Hannah
I am in love with the dinning but I pay for it and still haven’t delivery after two months already .
DON'T buy the warranty! They train their sales people to push this warranty on you. They promise you peace of mind and satisfaction for 5 years. The flyer they hand you advises that they'll repair your furniture multiple times within the five years and if they CAN'T fix it, they will replace it. Once you sign for your payment and sales they then had you all the fine print. They Fail to mention to you that if you buy an $800 dollar table but get in on sale for $300 dollars that now your table is valued at only $300 dollars. Then you get a small scratch on it so the company GBS comes and fixes it. Then 4 months later it happens again and they tell you they can't fix it because it costs over $160 dollars to send someone out and now you're exceeding the value of the table so they replace it one time and it voids your warranty. You can repurchase a brand new warranty all over again though. Ashley's sees no flaw in this system and refuse to help. The manager Neo in Palmdale advised we agreed to this in the sales contract. I advised that the salesman refused to do his job correctly and explain the true facts of the warranty. He refused to acknowledge that. Again advised I should have known this because I signed the sales contract. No one offers the fine print before you pay. Don't waste your money on a warranty. Sad that Ashley's does business this way. Hopefully this info can save someone before they waste money like we did.
Upon arriving within Ashley Home Store I was greeted by Rosalynn Zavala and she personally attended to all my needs. I also had my very energetic and mischievous children with me and yet she remained very professional about my insane children and reassured me it was ok. Her professionalism allowed me to stay, shop and purchase the items I needed. The place it self is beautiful with many options and simply put, you want to buy everything. Opulence, I want to own everything!
Ms olga was very helpful both of my purchases
This place will lure you in with deals and promises of a quick delivery. They'll lie and pretend that your delivery date is set in stone but then suddenly change it without notice. Afterwards you'll get an email saying you can receive the time earlier than expected- but even then that time will be rescheduled again. There will be no call or warning until after you've waited for a day or so. The staff will ignore you as you patiently wait in line, and not one person will greet you or ask why you're there. Their customer service is altogether very poor and unprofessional, would not recommend. Beware of the obviously fake reviews on here- they're repetitive and easier to spot as you go on, but Google is absolutely packed full of them.
JayJay was great! Patient and kind. Plus was able to get me a good deal!
We love shopping at the Ashley Home Store. The store is filled with all the latest styles and fabrics. The sales people are helpful and not pushy, and the prices are fair. We always shop at Ashley when we want to make our home more comfortable and stylish.
Delanie has excellent customer service. Great products and a price range I can afford.
Mukesh Gave us excellent service and addressed our concerns with professionalism and knowledge.
Absolutely the worst in delivery dates !! They will tell you it’s on its way and took them 1 month to deliver my mattress they deserve the award for the worst furniture store ever !!!!! Do not buy here save you time!! They cannot fulfill orders for the customers they have! Total nightmare customer service are clueless!
The salesman Which prompt Courteous helpful and kind And answered all questions They worked with us Real nice place
I ordered a 5 drawer chest which was delivered damaged on March 8, 2021. I called customer service and reported the damaged chest the same day it was delivered. I was told that I would receive a new one and would receive a call back within 2 to 3 business days. 3 days pass so I call them back to follow up with my even exchange. I was told that I would get a call back within 2 to 3 business days for new delivery. 1 week passes and no call so I call again and this time I was given an option of a refund or a even exchange. I ask for the refund and was told again that I would receive a call back within 2 to 3 business days. Again 1 week passes (2 total weeks and 3 days at this point) but again I did not receive a call back. I call again and this time around I was told that the paperwork was not processed correctly and to expect a refund within the famous Ashley Furniture time limit of 2 to 3 days. Again, no call back and no refund. My energy for waiting and days are up. I am very upset at this point, no more Mr. nice guy (3 weeks and 3 days at this point) I am boiling but try my best to keep my composure and professionalism at a Mr. nice guy tone BUT these (very poor customer service reps) representatives tell me I will not receive a refund, only exchanges are offered. On the back of my receipt says different and it does say that I would receive a refund if not exchanged within 45 days. My new delivery date is April 20, 2021. I read the Better Business Bureau complaints and there are over 752 complaints within the last 12 months. I will never shop here again. I regret shopping here. If their stores go out of business, I see why and wouldn't feel bad. Sink your own ship Ashley Furniture Scammers. Sink and do not resurface. Please find my review in your best interest not to shop here.
Darla had sold my wife and myself a full size mechanical bed for my Mom previously and when she passed we needed a larger bed. We of course went back to see Darla at Ashley's and she convinced me with her vast knowledge of mattresses to purchase a bed that was not only extremely comfortable but had a sensor that will adjust the beds incline when I begin to snore. My wife could kiss her! Instead she kissed me! Thanks Darla! And thanks Ashley!
As of now I am only giving this place 1 start...And that's only because Delanie (salesperson) earned her keep. She was probably the only person who really helped me while I did business with Ashley's furniture. Just like a lot of people in the comments section they too moved out my delivery date numerous times. I placed my order in November and did not receive anything up until March. I too did not get any notifications saying my order was delayed and would not find out until I would finally call THEM to confirm, at which THEN they would inform me that my order was delayed. I was totally understanding and patient since they kept blaming COVID, but I could not handle when they moved my date once again because they picked apart my order so that they could fill other customers orders before mine. I had to threaten to cancel my order to assure they delivered everything 2 weeks after that incident. They still had the audacity to ask if they could deliver in 2 shipments, at which I told them NO because they had already ruined 4 weekends of mine which I set aside to be available to receive the furniture all of which ended up getting cancelled. The second issue I had was that when I purchased my furniture I qualified for some sort of rebate that would equate to 6 months of payments of which I never heard back from them on how to claim this rebate. So I tried calling customer service and I TOO LIKE A LOT OF THE PEOPLE IN THE COMMENTS kept being sent to corporate because no one at the Palmdale store would answer. So finally I showed up in store and then it was explained to me that the promotional code was never added to my order. So then the customer service rep. told me she would have to send this to a regional customer service rep to approve because it was being done retroactively, and that she would tag me on the email (I know she has my email because she asked me to confirm it). Still have not seen the email and surprise surprise...I can't get a hold of them through the phone. DO WHAT YOU SAY YOU'RE GONNA DO!!!! I feel like the company has invested greatly in having good Sales people, but the infrastructure which is the customer service & warehouse are HORRIBLE!!!!!
If I could give zero stars I would. My husband and I bought a full bedroom furniture set Presidents’ Day weekend from the salesmen Noe. He was very helpful and nice (at first) but we informed him that we need this furniture ASAP because we were moving out of the state of California within the next 3 weeks. He said no problem and promised us the world. He upsold the protection policy just in case our furniture was damaged upon arrival and we paid cash for everything. Was told, by Noe himself, that our furniture would be no later than 2 weeks delivered. Cut to the day of delivery - I get notified that our nightstands were on back order and may not be delivered until April (well after our move). That alone was very upsetting because Noe told us differently because he knew our circumstances. Not only that but we received a damaged footboard to our bed frame and Noe and Ashley’s furniture refuses to give us a new footboard even though we paid extra for the protection policy. I hope this review gets back to the manager because I am requesting a full refund from all the lies and run arounds Noe and Ashley’s Furniture is giving us. I will never give my business to this company again and I would recommend everyone else to do the same.
(Translated by Google) Always good offers and variety (Original) Siempre buenas ofertas y variedad
Darla's Zapeda was amazing I truly appreciate my experience today not only was she helpful and considerate of my needs she was very attentive to the things that I wanted to achieve she is a stellar saleswoman, And I truly appreciate her hospitality. when I first visited the Palmdale location I was greeted by sales person Vernon. I expressed that I was new to the area and I was purchasing a home I told him that I would be back to purchase the table I fell in love with however when I came in today he was not in for the day and Ms Darla took excellent care of me but she made sure that Vernon was not forgotten about Which was very admirable of her.. true definition of a team player thank you so much Ashley's Palmdale location I look forward to showcasing my beautiful new furniture.
(Translated by Google) Excellent attention by the seller who attended me Juan Correa. (Original) Excelente atención por el vendedor que me atendió Juan Correa.
Nice store
I love browsing.. I don't like the fact that everything had to be shipped..
I am super disappointed with this product after tech damage my table waiting for over a month now and still unable to use my table and tech came and did nothing and just left without saying anything they are giving me the run around and with your customer service I need all of the furniture picked up and I want my money back
(Translated by Google) Good quality and gargantuan for 5 years (Original) Buena Calida y gargantuan por 5 anos
I was going to buy all my furniture here after seeing such amazing prices ONLINE. But when I went into the store to see the furniture in person, I noticed the prices on furniture were over a thousand dollars more. For instance: I saw the Ballinasloe sectional online for $1,189. In store it was $2300. The Jeanette dining set was $2300 in store and $1572 online. A little weird that the sales team kept saying this is the “best sale of the year”, when really they’re robbing you. Just buy it online!! The store should ALWAYS honor online prices. You shouldn’t have to call them on it to price match. They just want to take advantage of you for commission and that’s not cool.
People were friendly but not too attentive. Prices were very high. We asked about a couch we saw online that was roughly half the price of similar items in the store. The sales associate seemed unfamiliar with it and said they didn't have it in that store.
Ana! Ana did a great job helping us purchase our first bran new bedroom set. Delivery is set for the end of the month. I will try to update with pics at that time.
On February 2, 2021 my husband and I visited the Palmdale CA showroom, specifically to purchase a power recliner. After selecting the chair I wanted, we spoke with the sales manager, who kindly reduced the delivery price, or so he said. In actuality, he reduced the price of the chair. That is not the cause of this review and low rating. I have a paper, filled out by the salesperson, stating: DELIVERY DAY & DATE. Hand written is the date of March 17th, 2021. My bad. I was told it would be FEBRUARY 17, 2021. I felt there was no need to confirm the date because this is a large company. I called today to follow up. Imagine my surprise when I was told this chair is on back order and would not be available until MAY 9. I paid CASH for this chair. I have been lied to, and told by a person in the delivery scheduling dept that she couldn't help me or explain WHY I hadn't been informed of this "bait & switch" of the delivery date or the back order of an additional 2 months. BUYER BEWARE. I will NEVER consider purchasing ANYTHING from this company again. These are shameful business practices. How do you live with yourselves? I WILL be calling the showroom, and if possible, the corporate offices.
Ashley has the worst customer service department at Palmdale store. Stephanie and Yesenia do not follow through with courtesy calls as they stated. I called the store over 50 times and would get routed to corporate customer service. They were not able to make contact Palmdale store either. This is frustrating and I am going to cancel my order and go else where to buy furniture. I could only post this review if I select star. I would not give them any stars.
“DO NOT SHOP HERE”!!!!! This place is the absolute worst! The sales rep ordered the wrong piece of furniture and would do nothing to get it fixed. Literally the manager lied to my face and said he would fix it. Weeks went by and nothing after multiple times calling and going into the store I had to file a case against them. Go somewhere else. Literally the worst shopping experience I’ve ever had and worst customer service ever!!
It's nice in there
Do not buy furniture from here if you’d like to have it in the same year. Ordered a couch on September 2020 for delivery on November 2020 and it’s been delayed 5 times so far, excuse given was it was backordered (it was not backordered when I bought it). It is now January 30th 2021 and the latest “delivery” date is now late February 2021. They don’t even notify you, you have to call and ask them each time it’s delayed to find out when the supposed new “delivery” date is.
Great furniture but there business practices suck.so they sold me 6k in furniture that they didnt have.said they were waiting on it to arrive on there end.from china? thought 7 weeks was long for delivery then they cancel that date for 3 weeks later.so im looking at 10 weeks from when I paid for order my order.pretty upset and definitely not satisfied with this store at all!
Worst place to buy furniture from. I purchased my sofa in November of last year. It is now mid January. I still have not received my order. The shipping date has been changed 7-8 times already. Now my expected shipping date is February. Talked to the manager. He said this would not happen again. Yet, another delay in shipping. Called the store several times yesterday. After an hour of constant calling, a sales associate answered and said the manager was busy and he would call me back. Two hours passed and no call. I called back and a different sales associate answered. Same result, the manager never called back. I have been calling the store all day today, no answer. So now I am forced to come into the store and demand a refund or an exachange for a sofa that is in stock. Terrible service!!!!!!
Actual trash. charging my girlfriend for a cancelled order and making us run in circles to save our credit.
Cheap furniture and pricey
I ordered a bed and mattress online in Dec. 2020. My date was set for Dec. 29, 2020 for my bed to be delivered, I received an email about a payment issue and called so that I could resolve the issue, I was first told that my order would be delivered on time and there was no issues with payment. Bed was not received on given date so I called them and was then told I bever set a delivery date and I know I did. So the date was changed to Jan. 13 and I called on the Jan. 12 to confirm delivery and was told that it would be delivered on the given date. Well today is Jan. 13 and I am now being told that there was an issue with payment
We purchased sofa, love seat, recliner all have auto recline, 2 end tables and lift top coffee table in 2015 with 4 year warranty. Was told the warrenty covered anything and everthing, even if grandkids poked a hole or ripped it with a shoe etc... After 1 1/2 years the new super durable microfiber leather looking material started to FLAKE OFF like small pieces of dry skin. For the first 6 months i got the run around on who the warrenty company was for my coverage because they had now changed to a new one. With alot of back and fourth they insisted the warrenty DID NOT COVER THE FLAKING MATERIAL. So after 3 1/2 4 years most of the material on the recliner has all flaked off, and alot on the seat of the sofa flaked off, i covered the love seat to help protect it from the flaking. It's just my husband and i with grandkids visiting more just this year moving back closer to us. The sofa and love seat & over size chair we purched from McMann's Furniture years ago went through our kids & all their friends many family holidays, birthays and still looked and felt great!! SO I GIVE ASHLEY A BIG FAT O, dishonest, inconpetent, and lack of quality in product.
Under remodling but still nice
BAD!BAD!BAD! They promise delivery dates they can't hold up too, when you go in to speak with someone since know one ever picks up the phone. The offer some type of compensation but still no furniture. Once delivered it wasn't set up correctly and after a month its malfunctioning. I didnt purchased the warranty but as well it shouldn't mess up in the first month. Still can get anyone to take responsibility.
Ana was very helpful and we got the recliners we wanted at a decent price. But... When I went to cancel my order the credit card machines weren't working...I waited for nearly an hour. Oh and when they tell you the protection plan is free, check the paperwork. It's a bait and switch. All they did was reduce the price of the furniture by $140 and charged me full price for the protection plan I didn't want that he told me was free...
Went in looking for a floor lamp, was greeted by sales person, and then they disappeared. Looked for another sales person,and their cell phone was more important. Finally found ours and again their cell phone was more important.
May have what they call “ reasonable “ prices, but they’re committing business fraud by advertising that furniture is in stock. I purchased 5,000 dollars worth of furniture in July, paid with a debit card, was given a delivery date, delayed due to Covid. Okay I can understand that. Delivery date came and went. I was given a new delivery date. Okay I was disappointed but I dealt with it. Day before delivery date, they cancelled and new delivery date a month and a half later. That came and went. Half the furniture was delivered in November. Assembled incorrectly with the manufacturers tags wedged in between the assembled corners of drawers. The rest of the order was set up for two months later. I received a delivery date. Called them to inquire what the time estimated delivery was and was told it would not be delivered until January 15 of next year. Thats right: 2021. I was done with it. I demanded a refund. I was told I have to wait for the refund. Now mind you I paid this up front, technically cash with a debit card. I have never bought furniture and have to wait 6 to 8 months or longer for delivery. And not be told I’d have to wait 6 to 8 months to have it delivered. They told me it was in stock and ready to be delivered. They lied. This is fraud. They sell you furniture that is not even manufactured, in stock or even in this country. That’s why it’s cheap. I found out it’s manufactured in Vietnam and shipped to this country. They don’t bother telling you that when you purchase it. That’s fraudulent and dishonest because they don’t tell you you have to wait for it to be shipped after they manufacture it in Vietnam. They probably use child labor in Vietnam too. I will never buy from these people again! Come next January they probably would’ve delayed my delivery again. I’m still trying to get my money back. Disreputable. Shoddy business ethic and horrible customer service.
Good service.
They have the worst customer service. Be prepared to have your items be delayed because of covid and you will have a ver hard time getting any straight answers. If you buy in store you can only speak to in store and they never answer the phone.
Horrible terrible customer service they never answer their phones their furniture was delivered to my home with termites They did not try to make it better did not apologise very snobby people working there
Update: 12/03/2020 So just so you know because they don't tell you this especially military families when you buy a protection plan and you move as military families do often your protection plan that you paid your hard earned money on becomes null and void unless you want to drive back to the original store you purchased it from if you should need a replacement. Even so I've been trying to get my replacement pickup date and time since September of this year. I've wasted many hours on hold just four someone to answer the phone to say my replacement has been approved and cancelled but they don't call you to tell you this you have to call to find this out in the first place. I've called and left sooooo many messages. Today I am still actively trying to just set up a pick up date and time with no such luck. Ashley's Furniture is not good quality to begin with and the whole process of filing a claim is terrible, their follow up is terrible, there's no way to contact/email corporate that I've been able to find, communication with their consumer is terrible, and they show no care for you after they get your money. If you should choose to purchase from here I would highly recommend proceeding with caution and just buy better furniture from somewhere else. I regret the day I let my husband track me into get furniture from this awful place! Attached is pictures of the cheap thin wood they use to make their sub par furniture. They are terrible at getting your stuff delivered. They don't even give you the courtesy of giving you a phone call to let you know you're not getting your stuff. This happened to us not once but twice.
Chelsea was very professional and speedy service. Thank you Chelsea and Walter for your help.
Let me set the scene, I walk in and I'm greeted happily by the staff. Immediately my eyes catch a table my Grandmother and I start gawking over. Then the wonderful employee, Matt, walked up to us greeting us again and following up with a few questions. I told him I was looking for a dining room table and chairs set. He showed me around asking me questions to get a feel of my style and ultimately showed me what I wanted EXACTLY. I left empty-handed that night but left with my mind full of ideas and all the great deals they had. Matt reached out to me the next day and I went back and I purchased the table set. Now let's talk about that. I made the purchase and set up the delivery date. They came within 10 days AND set it up under an hour. So amazing. 10/10 I am fashoooooo going back. Thanks Matt! Youre awesome!
Horrible customer Service. I paid for delivery and assembly. Delivered my furniture and did not assemble it left it in the middle of the floor. I have made 10 calls, spent 6 hours on the phone and am currently in the store going on 4 hours today with no results. 4 other people are here in the store with me right now unhappy with delivery and assembly. Hold time when you call is over 30 minutes. Agents promise to call you back but never do. Set up an appointment for them to come out today and called to verify then was told noone is coming today. Very ride people answering the phone. I told them my daughter keeps falling over the box of furniture in my kitchen and Alicia told me bv to not let her walk in the kitchen then
Good Service from Bobby, he goes above and beyond to help you find what you need. Ask for him!
Overpriced for not that amazing of quality. Lots of old antique looking furniture. Whereas i tend to go for more modern. Selection is eh
Customer service. Was very good. Everyone was friendly and ready to help.
Horrible customer service..they sell you furniture that they can't deliver for Months out, and they don't tell you that up front.
It was great now I have some furniture
BUYER BEWARE! BUYER BEWARE! The person I worked with was a delight to work with but buyer beware!!! They have nice quality furniture but in store they charge $149 for shipping. Online you have the option of not paying that if you can assemble yourself. Online $149 is if you want delivery and assembly. Free shipping if you just want it delivered and just assemble yourself. I also asked Ashley's furniture online and they had no concern, nor they cared to take away your $149. They responded with stores can make up their own rules. This is how chat went: *Sending as Carol G Why do you guys charge shipping in store but not online? *Ashley HomeStore You are now connected to Alissa The store is able to set their own prices and procedures. *Sending as Carol That is not right for the customer though. It is $150. *Ashley HomeStore Where there any other questions I can assist you with today? Besides it being a disgusting response this is a concern to me because people work hard for their money. Why if it is a low income parent and they are unaware of this? That is $149 they could have used on something else. I posted the screen shot. The store would not wave that fee either even though my item requires no assembly. I was told that is what they charge. Someone might say just order online but that is not the point. ASHLEY'S FURNITURE YOUR STANDARDS ARE DISGUSTING AND EVEN THOUGH YOU HAVE NICE FURNITURE I WILL BE TAKING MY BUSY ELSEWHERE. YOU DO NOT DESERVE IT!
Worst place to buy from!!! I bought my daughter a bedroom set back in August(8/30/2020 to be exact) & I've yet to receive her FULL order, mind you I had to wait over a month for the first part of her set. I understand we're in this covid situation which has slowed down many things but c'mon, this is not the first time it happens with Ashley. Back in 2015 I ordered a sofa set & also waited over a month, so don't feed me that covid storyline. I've made several attempts through the phone, they couldn't help, they advised me to go to the store where I purchased, I did, a person named Noel tried to help me, he said it appears that the dresser & nightstand was delivered on Sept 8th, which is a bunch of bs because I've yet to see that. He told me he'd investigate & call me within 48hrs, fine, I kept my cool, allowed 48hrs to transpire, the day came along, no word from Noel. I decided to reach out to him & check the status, he responded hours later saying he had been stuck in a training class & would get back to me as soon as he was done(that was on a Friday) no word from Noel whatsoever that day. The weekend came & went, I waited on Monday to hear a response, still nothing. I finally reached out again, the response I got was: [I did follow up with Stephanie, she and I were trying to figure out why and who canceled your order back in September she does have it now she is aware of what's going on and doing further research to get you an answer I will keep following up but if you do want give her a call at the office as well.] So, all in all I am tired of getting the run around, I don't have the time to be calling you guys nor to visit your store. I am very fed up at this moment that no one seems to care but solely making sure I make my payments on time. This is ridiculous!!! Do not buy from this store if you want to be treated this way!!! This is the last time I will be shopping at Ashley's, I would rather take my business elsewhere!!!
Staff member at the Palmdale store was great. Ordered new couch, loveseat, ottoman and bunkbed for my son in August. Was told it would be delivered on September 26. I got rid of all my old furniture and my son's bed to make room for the new goods, only to get a call the day before delivery that it would not be until October 31st. A week from that delivery date, guess what? Another call saying the mattress could be delivered in November, but everything else, not until mid December. Great..a mattress but nothing else. Really?! Four months without living room furniture while my son sleeps on the floor?! Plus, everytime I call the store, I'm on hold for 40 minutes, then get hung up on. This happened three times in a row! This is not ok, is TERRIBLE SERVICE and stop blaming COVID on a poorly run business!
No customer service at all in the palmdale store, called several times, the pass you to another computer generated message, took my money, but no one to help me
UPDATE: October 8, 2020, my order from June 14th is still INCOMPLETE! I am now attempting to cancel for the FOURTH TIME! I could not be more disappointed with the service we received at Ashley Furniture in Palmdale yesterday, 6/14/20, so much so that I'm going to leave this right here.... We entered Ashley Furniture somewhere between 5:50-6:10 p.m., we were greeted by an associate named Olga. Olga gave us ample space and time to meander around the store, which was much appreciated! At approximately 6:35 we located Olga, and toured the store with her, showing her the items we wanted. Somewhere around 6:50 Olga entered our list of items into the system, however, she encountered a problem with one of the items; we didn't want to purchase a bundle, and only needed select items- somehow that threw a wrench in the system. As Olga was trying to problem solve, there was a sudden radio unit announcement made, "All day shift, get off the clock!" Not two minutes later, additional radio announcements were made one after the other, "All day shift GET OFF the clock!" and, "All day shift, YOU BETTER be off the clock!!" The announcements were so unsettling and menacing, I couldn't believe someone was actually barking orders, like that. My 12 year old even made a comment about, that person being rude! It was obvious that Olga was a day shifter, she became a bit frazzled, and proceeded to call over an individual named Kevin. Mr. Kevin, with very little tact and very little care that we, the potential buyers, were standing next to them, said to Olga, "Olga, go clock out NOW!" Olga snapped back, and said "Kevin, I need to at least tell you what they need, so you can help them!" Kevin responded, "If you don't clock out now, you're going to be in a lot more trouble than you already are! I'll get Elena to come help them, but you need to leave RIGHT NOW!" Kevin was the radio voice. So, now at this point I'm incredibly agitated and I turned to my husband and said, "I'd like to leave now, also!" My husband responds with, we're almost done, lets just wait. Suddenly a Ms. Elena shows up, switches up to her native language, says something stern to Olga, and Olga kindly said her good night to us, and politely walked away. At no point did Mr. Kevin, the manager, make an introduction of himself or Elena, and just like that, Kevin dissapeared. Oooookay, so moving forward we are now stuck with Elena, who gets on the phone and communicates in her language. Moving forward, it is now 7:45 when it was discovered that the order was erroneously entered under my husband's name. Elena proceeded to fix the order, so she thought. The second attempt, (now 8:10) somehow, also generated under my husband's name, (I'm the card holder). Now a third attempt is being made, and suddenly the Manager Kevin reappears, long enough to make two statements to Elena in front of us, "Olga gave them an additional unnecessary discount and now I know I need to retrain you and her!!" He was clearly upset. Meanwhile my husband kept telling me, we're getting a good deal! When all was said and done we walked out of the store at 8:30. While outside, my husband explained to me that Olga did indeed give us an additional discount, a 50% discount!🤦♀️ We've never been opportunistic and we've always gone back to pay for any overlooked item, but this time- No! That manager was the WORST manager. I'm conflicted about walking out with an additional 50% off, and I hope good things for Olga, but we will never revisit Ashley Furniture in Palmdale again!
Good
im so disappointed i will never order from Ashley again. my order has been on back order for months. they call me the day off delivery and reschedule it for another month and when i called the main office the guy thought it was funny. im just getting my money back. ten thumbs down
ben was a great help and very professional and personable at the same time will definitely ask for ben the next visit thank you
We have come here a couple of times. Customer service is always excellent!
I do enjoy shopping at Ashley’s however I have to say the way they price things is confusing. They have flyers everywhere about 45% off regular price when you use your Ashley’s card. Luckily I have one. So I purchased two accent tables. Then I get home and look at the website and see they were $50 less online (so I would have saved $100 on just that) and they have free shipping which would have saved me another $80. If you purchase in store, you HAVE TO have it delivered and pay that fee. I just think all of that is just misleading. Otherwise I would have had a great experience. Idk if I’ll be purchasing here again because of this though.
Talk to ReAnne , good sale this weekend
The sales representative Ben was great! Super professional & great customer service! Thank you Ben!!!
Good quality furniture at OK prices BUT -- Using their delivery service was a mistake. Firstly, their drivers are independent contractors, not with the store itself. I don't typically have a problem with that - but the delivery for Ashley Homestore advertises on being "safe" with all of the precautions their drivers take while delivering. They were NOT wearing masks, gloves or taking any if the supposed COVID precautions. Very unprofessional. ALSO The furniture I ordered was scheduled to all come on the same day for convivence/ease of delivery, but only half the order arrived. The delivery guys were at a loss and just said "call the store, we are just contractors"
My name is Tralyia Dillon. I’m leaving this review under my mom’s account. She also is very happy. I came on Sunday and Eddie was amazing from the moment he offered his help. He was patient and honest and super friendly. All the things a sales person needs to poses. I couldn’t make my mind up all the way and plus I needed my mom to come back with me since we were using her Ashley card. He was off Monday and Tuesday and would be back Wednesday. I told him I would wait and we scheduled a time. He was worth the wait! I decided on a new sofa and a coffee table. He worked quickly and got my mom and I in and out. Again, his honesty and energy are two of the reasons why I’m glad I waited. Thank you so much Eddie! You rock! We will be back soon for other pieces. If you are someone who goes off of reviews like me, trust me when I say Eddie is the BEST!!!! Tralyia and Ronda Dillon
The service and prices were great
I had to wait 2 weeks for a delivery that never arrived. I understand delays but this is unacceptable after delivery date and time is confirmed twice. Customer service is terrible the gal that I spoke to kept yawning. Now I have no idea how long it'll be til I get my order.
My delivery was scheduled for a month after my purchase. This was fine until I never received any further information. I was placed on hold and could not get any answers when calling in and have wasted 3 hours of my day for them to tell me that the delivery is now scheduled for another 3 weeks away. I had heard so many great things about Ashley but their customer service is trash. I will not be shopping with them again. Hopefully, I receive the items I purchased during this lifetime!
I was greeted at the entrance and my sales person was very nice and helpful. Covid safe
I had a really awesome experience shopping at Ashley HomeStore in their Palmdale, CA location. They were running their Labor Day Sale at the time so I got some really good prices for the packages. Selection was good, and Annie K was an awesome help. ^_^
Very friendly and showed me what I was looking for from my Online Search. No hard selling and great service when we were ready to buy!
Our visit to Ashley this time was one of the best yet. Our consultant Julie was kind and helpful, but did not bug us, and the manager was great as well. Hopefully, the new protection plan is better than the old and we will be even happier!
First time at Ashely’s and we definitely had an great experience. Elena and the manager were very accommodating and helped us to the best of their abilities best customer service my husband and I experienced. Highly recommend buying your furniture here you won’t be disappointed.
Our sales representative was so friendly and knowledgeable we felt very comfortable. She went beyond and got us all the information we requested and we thoughly enjoyed our shopping experience.
Very nice place and people, love the merchandise displayed.
I went in here to buy a sofa sleeper and a mattress.. I got great low monthly payments with no interest for 5 years.. thank u Ashley furniture for making my purchase easy and quick!.
Annie Kasbarian was excellent and I will ask for her again.
Associate Ben was very patient in helping us select our furniture we saw on line. Very pleasant shopping experience
I had a great experience picking out a living room package. Ana made the process of financing and checking out super quick and painless. She was incredibly friendly and helpful. I will definitely be returning for my future furniture needs
Nice friendly
I do not have a good experience with Ashley at the 800 number they could not find my number or my order. I find that hard to believe because they called me!!!! I was told that if I do not call back to confirm, my furnitures wont arrive I got upset because it took two months of waiting for my furnitures. I had to find a different number after trying for over an hour. I was able to find a different number and called. They have my phone number and my order and confirmed that my furnitures will arrive tomorrow I do not understand why the other person who called me couldnt find my order!!! Thank you Palmdale store for confirming I felt better. now it is Sept 4th. my order ottoman never arrived and I ordered it last April!! They told me it will arrive on Aug. 11th and to this day, I hve tried to get a hold of them They do not answer the phone at all. I called the headquarter and their ans mach says to call the store. How in the world would i call the store when they do not answer the phone? From April to now, no ottoman!!!! Why???
Not sure what to think of this experience. Our furniture won't be to our place for another month and a half. So not sure what to make of my total experience with Ashley furniture but what i can say that is definitely great about my experience with Ashley furniture. Is that they allowed me and my to take Advantage of there half off sale that month. So I give Ashley furniture 3 out of 5 .
Olga was low stress and let me have time to think. I knew what I thought I wanted. She explained the promotion and pointed me to a great deal for my den. Thank you, Olga. It was a great shopping experience
I'm satisfied with my experience
Ashley Furniture store I used to work for back in 2000 at their Colton facility in California. Today is September 26 2020. Back in December up 2018 I purchased a couch sleeper and loveseat. I purchased it at the Palmdale Ashley Furniture store in California. The staff there was my professional but if anything have lied and did not care at all for me as a customer the only thing that they saw and me was money to make a sale. They were unprofessional and slow. I have been waiting since December of 2019 to receive my items which is couch sleeper and loveseat without chairs broken legs and arms Plus broken chassis of the couch sleeper. They have already sent me eight deliveries trying to get this right. Till this day which is September 26th of 2020 they are still trying to get it right. The sad thing about this is not just that I have not gotten a fully functioning couch sleeper nor loveseat but the disrespectfulness have you been there corporate manufacturing facility in Colton California. They're also there receptionist/ supervisor manager have lied and been disrespectful ghetto with know care in the world about me their customer the one that helps them to stay employed. I've been waiting almost a year now to get multi-functioning working out sleeper and loveseat. 8 times they have tried to send me a functioning couch sleeper and loveseat and still have not got it right till this day. And from other reviews I clearly see that I am not the only victim of this now I'm professional disgraceful furniture company called Ashley Furniture store. I truly pray that on the 27th of this month that they get it right by sending me a fully functioning couch sleeper I love seat. And they asked me if I would please give them a review of the customer service delivery and professionalism. I truly believe that Ashley Furniture store has gotten too big for them to handle. And whoever reads this please look over all the reviews of Ashley Furniture store and you will see that this is a warning sign for you to not purchase any products of. You cannot get a refund at all because I have already tried it and it has been unsuccessful. Once again I tell you that they are unprofessional disrespectful careless money-hungry Corporation with no values morals. Their mission statement should be all we want from our customers is for the purchase are unprofessional disgraceful company that has no care for the customer after they leave the store purchasing are items with small print and contracts.
Vernon was awesome!!!
It says Ashley home store. But its really a show room. Cause they don't have what you want. Has to be delivered.
I love you
So I went in today to look at a piece for my bedroom.Martin greeted me at the door.He seemed friendly..I started to look around.I found what I wanted and asked where was Martin.Martin radioed the person I asked to help me as he was now busy.So the new guy sadly I dont remember his name,started to help me with the questions I had.We even proceeded to the computer to make the sale .I had gave him all my info and in the middle of that process and couple was waking by and he asked them was everything ok?When they had additional questions he asked me to hold on while he goes shows them what they wanted!Unbelievable..And made some kind of comment to them about he was just helping is coworker with my order. He walked away in the middle of finalizing my $2000 order.And I just walked out
Jeannie was very professional, and a pleasure to work with. I would highly recommend Jeannie and Ashley Furniture to help with your furniture needs.
Everyone was very helpful and friendly. All my questions and concerns were answered. Happy about the new bed purchase. Can’t wait for delivery.
Very nice customer service
They have a great selection, but their delivery time is a month out.
Mark N. in Palmdale was very helpful. His no rush, no pressure sales style, allowed me the time to browse the showroom without having someone standing over my shoulder, providing me the freedom to select the furniture I want without constant disruptions. I’m very pleased with my experience at Ashley and I will be back to see Mark again.
Sales people were helpful but delivery is awful!!! It’s been 2 months and we are still waiting on the delivery of our furniture set. They do not call or contact you to let you know items you ordered are on back order and when you try to get a hold of them (they rarely pick up, so good luck) they don’t apologize but instead say to wait another month... we waited a month and called back and they said to wait another month. We had a feeling this was going to keep dragging on so we had to go in store to complain. They modified our order and when they finally came to deliver, there were still pieces missing with no explanation. Ridiculous and very frustrating. We ordered June 11, still waiting til now.
It was okay
The employees where great but unfortunately the delivery was garbage they were supposed to drop off today and claimed they called which is a lie considering we gave them 3 numbers and non of them recieved a call they also didnt give us a drop off time and now they want to drop it off on the 12th 8 days after we where supposed to recieve it completely ridiculous
Great customer service and even price matched thank you for my lovely furniture!
Love this stote
I have been a long time customer and spent thousands of dollars in this low quality store, poor customer service store! As of recently I ordered a living room set from them for the second time in the past 4 years because their furniture does not last very long. However i was willing to spend more on my living room set time around and hopefully get better quality. I placed an order a month ago. I had to wait to July 27th for delivery, I checked my order the night before and it looked to be routed. I called in the morning to try to get an eta. I even messaged them on their on line system to never received a response either.The person who answered transfered me with out answer or reason. I was being avoided. And transferred from department to department with out answers. I waited all day for this delivery to finally get ahold of someone and to be told that it was rescheduled for August 09. With out notice or calls. I explained to her that I never received a call nor do I have a voice mail. They have a secondry number they were able to call and no call was registered at that number either. However they did not call!!! Per the "manager" in the store. How can they wait until the night before to reschedule deliveries that have been on hold for more than a month already and not give the customer a call so they don't spend their day waiting for a delivery that would never happen. Our sales person Bobby richards assured us it would be delivered before that date. I guess any lie is good to get a sale. Not only did we find them price gouging us always check their price on line and in store they are completely different. There was a $800.00 difference in what they billed us in store and what they had advertised in store. The only reason I found out was because a sales person told me not to check on line prices. Obviously I had to check and I can see why they didn't want us too. When we brought it to the manager she said oh well we price match. How can you price match your OWN store. Inl will never spend another dollar at this store and neither should you!! They will lie and do what they want to get your money and then blame it on the warehouse. Now we are with out couches until August 9th because a whole company can't get it together. These were not actions of one person these were actions of a company as a whole and that is the difference btwn a mistake and a company that doesn't know what they are doing as a whole!!!!
Juan Corea was awesome. He assisted us with our purchase without the typical hovering over top of us. From start to finish, it was a great experience.
Fantastic sale associate! Thank you for Jeanie! 😁
My chest of drawers was delivered broken and after contacting customer care they picked it up and delivered a new one to another home I contacted customer care once more and they sent another one and they once more delivered it to another home I have been waiting four months for my furniture and have been charged the money for the those months and still have no word about my furniture. The last time I called customer care they hung up on me after waiting for hours.
Very friendly and professional. This place is amazing, hands down the best for my furniture needs
Very patient and helpful in selecting my mattress!
I purchased a sofa bed and it broke within a month of having it. When I called to speak to someone about the issue they asked me about a warranty on the sofa, however a warranty was never offered to me. As expensive as their furniture is it shouldnt be breaking in a month.
Shopping at Ashley was pleasant. Im not fond of sales people following me thru the store, Id rather browse, find what I want & get the salesperson when I'm ready to purchase or have questions.
I love going to Ashley furniture to buy various pieces of furniture and get inspiration for decorating my house. They are kind and welcoming, from the sales floor to the store manager. My house is just that much nicer thanks to their expertise.
Were definitely happy with our purchases. Rita helped us out and is the best!!!!! Most of our furniture we have is from Ashley's, and were always happy with our purchases. We've been working with Rita for about 3 years and she is always awesome!!
Great communication and customer service thanks very much Bobby R. for your assistance
Very efficient friendly service. Walked in to look for living room and bedroom furniture. Sales associates were really great in showing us what we needed.
We received legendary service at the Palmdale store!
Can I just start by saying how amazing Darla was! She helped us out as soon as we walked in the door! She helped us find a great deal and we found exactly what we were looking for in minutes! We had in mind that we wanted a grey sectional but we weren’t sure exactly how we wanted it!we are now in live with our purchase! I just want to say thank you Darla for making our experience fast and easy! Excellent customer service!!!!!
The store manager Linda is personable and very nice. I love Ashley and have had god experiences at the Palmdale store.
My husband and I went to buy 2 large benches we saw online. Everyone wore masks but at some point the person helping us made comment to hating wearing the mask and pulled his off of his mouth. This was upsetting. If it is a requorement to get in then the staff should wear theres, especially when working with customers.
The worst customer service ever!!!
Staff was very friendly and professional
This was the first time purchasing a couch through Ashley Furniture Store and it will be the last time we ever purchase anything from this store. The product was absolute trash. Almost $3,000 and the couch lasted less than three years.
Ben really went above and beyond attending to our needs in purchasing our new couch set. Ben was very knowledgeable about the products available and made sure that we were completely satisfied with what we wanted. Thank you Ashley furniture for hiring such great assets to your team.
Floor sales person Ben was helpful from beginning to end all while providing service to other customers and still made time to check on us all while giving us our space to explore the inventory. "Ben" should be the name brand of Palmdale Ca Ashley HomeStore. Thank you so much for the couch of our families future.
Had a pleasant experience shopping for a daybed for my daughter. Matt Nunez was very helpful, knowledgeable, and professional.
Good products friendly service
Doesnt make sense to have a huge furniture store and not be able to take home furniture the same day
Great experience
Great variety and nice layout
Salesman Makesh is very experiences, knowledgeable and provides great service!!!
Appreciate Rita sales person for her caring and not pressuring us, we told her what we wanted and she took us to that section, it's so nice to know that there are still good caring people out there. Like Rita said am not pressuring you, it's your money and am only here to help you with what you want. 100% greatness.
I got a drawer only to find out, it was damaged before and someone tried to repair it. No wonder my drawers never closed properly and one of the legs was staples and super glued. Wow guys. Come on.
Furniture from Ashley's is a hit or miss. You definitely have to try out their furniture in the store before you buy it. The quality of their furniture is varies widely. We bought a 11 pc sofa set from them over 5 years ago and it's ok. Still comfortable but I wish the seats were still firm; it started to go about 2 yrs ago. I haven't gotten new ones yet because we still have little kids. This store has a lot packed in there. The customer service is fine. You can definitely tell they work on commission because they stalk you throughout the store. But the two customer service reps I worked with were genuinely nice. Although I wished they had told me that delivery would have been free because we just moved here when we bought the items, instead I was charged $120. Although I've had relatively good experiences with them. I gave them 3 stars because they NEVER pick up the phone when you call.
Told me my furniture would be delivered wednesday so I moved my appointments painstakingly to Friday only to get a call saying that's when I would actually be getting my delivery. I made sure to tell the sales person this was important. What seemed more important than listening to my needs it was more important to get the manager to hound me about a 150 dollar delivery service. Sigh. Big corps suck.
Quality furniture and fast delivery!
My salesman Mukesh was great. He was helpful but not a hard sell. I spent one evening looking for chairs and recliners. And when I came back two days later I ended up getting a dual power recliner loveseat in the same brand. Excellent quality furniture and very comfortable. We have a great show room in Palmdale California it’s huge and has so many great pieces of furniture you could spend hours in there just looking around. I’m very happy with my purchase and I can’t wait for it to be delivered. I highly recommend Ashley furniture for their quality products and excellent customer service. I will be back when I need new furniture.
Terrible customer service. Olga was friendly but act like a stalker . I bought a dining set. When I had a problem she seemed annoyed. She was not the nice person who sold me the furniture. She was rude. So unprofessional. I went back with my daughter in law and she told other associates not to waste their time helping us because I don't spend money there. Even thou I bought a living and dining room set the next day.
Sarah Ahmed is the Top Salesperson in the Antelope Valley.
The sales people are friendly and there is a good selection but it is very vanilla.
Very friendly staff and not pushy at all! Very helpful and courteous.
The sales person was perfect, friendly, knowledgable and efficient. Her knowledge of the exact location of everything I ask for was impeccable. She was also very knowledable of the actual product being presented. I made my purchase and definitely recommend Ashley's and this sales person to others.
My sales lady was not only very knowledgeable and patient with my pickyness, but she has a similar sense of humor to my own. I wanted to know the new mattress wouldn't shift when my husband starts flopping around and Jeanie actually hopped on the other side and bounced around like crazy and had me laughing. She and I exchanged a good couple of jokes about the design and utility of the bed I picked to go with the mattress...and she even entertained my 8 month old in her stroller while I called my husband to see if he liked what I was picking out and when there was an issue with the limit on my debit card and I had to call my bank to get them to raise it for this one time purchase. She even called me 2 days later when she found out there was a problem and I needed help taking my old bed apart to clear the way for the new one and offered to come 45 minutes out of her way to help me with it since my hubby is out of town working and a king bed is difficult to move alone when you have back issues. Talk about going above and beyond! I expected the whole ordeal of buying a new bed to be a nightmare being I'm very self conscious about testing furniture in public and very hard to please because I want everything to be just so, but Jeanie made it a painless and actually fun experience. Thanks so much for everything! I can't wait to have the new bed delivered next week!!
Julie was a great help, and not pushy. I was able to get the bed I wanted without the hassle of a pushy salespeople.
So I go into the store find a super comfortable and well built sofa and loveseat, it comes with tables, lamps, a rug, and accessories. We wait a month to get them, and not even near the same quality, they have dealt like they are going to fall apart since the day we got them
Excellent furniture store
Very personable staff. Sales process went smooth
Vernon is our go to man. He always gives us a great deal and is never pushy. We will continue to return to Ashley's for the affordable, beautiful furniture, and Vernon's top-notch customer service.
They have a good selection and what seem like deals or sales but everything is over priced, you must haggle to get them down. Our first haggle our saleswoman came down $1000, second time another $500 after asking the manager. The furniture is cheap and falls apart quickly. If you apply for credit (synchrony) through the kiosk it'll just tell you how much you're approved for without confirming if that's what you want.
Isac was very professional from the beginning. He was very helpful until the end , he showed me all the mattress options of the specific size I was looking for and he help me find the right one for me!!... I'm a return customer and I will be back for more items on the future THANKS to the wonder customer service of isac.
Nice customer service!
Nice furniture, a bit pricey but got nearly a 50% discount sale. Delivery took a week.
Very poor I bought furniture over a month ago and now they can't deliver for another 2 weeks. They took my money and I am sitting on the floor.
I have bought from ashley in the past, in store. I got my entire living room set and my dining room set there in 2013. We sat down and discussed financing options, and had a really good experience. Last month My husband and I went in looking for some new couches, because the spring in ours finally broke and it was more of a need than a want. We were looking around and saw a set we really liked as well as a recliner. We had everything in order but this is where we encountered the issues. The man told me that with all of the discounts for the current promotion, the total should be around 2100, which I thought was a reasonable deal, since it was the black friday sale and they had some good specials going. I was in love with our furniture. I told him we could go over the financing options, so we could place the order, that would be here before christmas, which was even more exciting. He took me to a kiosk and told me this is how they do their financing now, so I input the information, because he told me it would just give me the financing options to choose from, WRONG!! It signed me up for an Ashley Furniture Credit card, which is NOT what I wanted to do. After it was done I asked him why I now was a card holder, I did not want to open a credit card, he shrugged it off and told me that was the only way to get 0% financing. After that he proceeded to tell me, my furniture that he already quoted me 2100.00 for was going to be 3600, because now it "didnt qualify for the current promotion" when prior to me going through the steps of looking at the financing I was told it did!!!! AFTER I had the line of credit. I walked out with no new furniture, a new credit card and no choice but to buy my furniture through them because that line of credit was now open and I did not want to try and open another line of credit elsewhere. Long story short, be AWARE, they are sneaky!!!!!
I had no idea I was going to purchase a new living room set, I was basically browsing. Well Juan, my salesman was so positive and helpful I walked out of Ashley Furniture with a beautiful living room set. The furniture is super comfortable and will fit into my home perfectly. I’m excited to receive the furniture. Shout out to Juan for ALL of your help, you made me so comfortable with all my searches and changes. You were awesome. I’m happy I came in to browse furniture.
I am infuriated by the customer service at this location. We bought over $7k worth of furniture from them for a new home. The first night we went to put clothes into a chest of drawers, the slide on the drawer fell off. They said they'd have to send out a repairman.The repairman didn't come for two weeks and said he could probably fix it, but needed to order the new slide and that it would take a week or so to come in and here we are almost a month later and no part has shown up and I cannot get firm information from anyone. I would NEVER buy from them again.
During the initial visit to the store our salesperson failed to annotate everything we actually wanted so when our order arrived we were missing the couch we purchased. Luckily we weren’t charged and I SHOULD have checked the receipt thoroughly but I wouldn’t imagine I’d have to. The chest we received for the bedroom has a busted drawer which can’t be used and multiple attempts have been made to have it swapped for a new one. Unfortunately the company won’t simply swap for a new one. They want to fix the one that was delivered. It has been a month with no resolution. Bought brand new furniture and can’t use it.
After you have purchased Customer Service is Horrible and Managers dont have time to talk to you to resolve Problems they only have time to Sell !! They are done with you after the sale is complete.
Great furniture but bad service, I had ordered a tv stand with fire pit. My order came in 2 weeks late and to top it off they brought the wrong item. Very disappointed with Ashley homestore.
(Translated by Google) Very good service (Original) Muy buen servicio
Bought a Table and six chairs..paid for delivery and set up..looks like the 3 stooges showed up at.my home.Dropped the box table to the floor..walked in and hit the chandelier...forgot and left one chair behind at the warehouse sonthe order was incomplete..waited an hour to confirm with the warehouse that the chair was there. They left and I didn't check the bottoms of the chairs due to all the confusion. Right leg was broken and built without washers and they put glue and paint to cover it.I called and they won't replace chair.I have to wait 3 weeks for a tech to come and fix the broken chair..never again..I called and am still waiting on the manager to call me...stay away
Friendly personal, nice furniture and very helpful.
Love the selection
Very Professional walter did an awesome job and his manager with the thick glasses was also amazing
I had a very pleasant and wonderful experience all the employees in the store was nice and friendly A special thank you to Walter Interiano and Chris Barker who assisted us with our purchases both very kind friendly and knowledgeable and went above and beyond of themselves. They made it an enjoyable time spent in the store, I will soon be making other purchases in the near future and will highly recommend Ashley to my friends and family I rate a ten plus to Walter and Chris they represent your company well.
Overpriced for the quality of the furniture but nice selection.
Purchased a beautiful mattress here the other day , with the help of Olga, who was very helpful, friendly, knowledgeable, and professional. Awesome customer service experience! I'm coming back here for all my furniture requirement. Two thumbs way up for Olga and the fabulous store !
Great service. Top quality furniture..
Store is great,great variety of furniture, the only bad thing i can say is that they make a lot of mistakes when placing an order.
I am extremely disappointed in both the quality of the furniture and the customer service
I wish I can put 0 stars due to their poor customer service. After purchasing over 20 thousand dollars of products they're refusing to replace a damage living room set due to poor quality. I will be reaching out to the better business bureau as this is not acceptable.
Olga was great and very helpful with making my purchase.
Great furniture selections
Juan Correa greeted us at the door, he was very courteous and we told him what we were looking for, he showed us where to look and let us look around leisurely until we had questions. He was very informative and answered any and all questions we asked. We had an excellent experience with Juan.
Our sales rep, Juan Carrea greeted with a huge smile. He let us walk around at our leisure, while checking in with us occasionally which was very much appreciated :) Juan is super nice and funny! We had a very enjoyable shopping experience!
I’m happy with the employees at Ashley. I've purchased a leather recliner couch & bedroom set at different occasions. I noticed there is always a problem with their furniture. The furniture looks great but on both items I found defects. Yes they were fixed but it’s disappointing pay high price for low quality manufacturing.
Decided to shop around for a dining table here and enjoyed the staff and their help. Found what we wanted and left very satisfied.
Open in App Menu Restaurants Home Services More Ashley HomeStore 3.0 star rating 231 Reviews Furniture Stores, Home Decor, Mattresses Open • 10:00 am - 9:00 pm Review Call Directions Website PHOTOS +89 RECOMMENDED REVIEWS Remember, businesses can't pay to alter or remove their reviews. × (no rating) Start your review... 5.0 star rating 2 minutes ago You want an honest review read this. First I came here looking for the perfect couch with my daughter and my pregnant wife. We are picky undecided family and especially when it comes to spending so much money. Then we met Shane and Chris two of the most amazing people I met in the sales industry. Shane helped us through the whole undecided part of the couch and then blessed us with it being free we bought a bed and got the couch free. He was courteous and so honest it was refreshing. Chris same thing he didn't even have to but went out of his way to assist my family and do whatever he could to help us even down to the point he fitted us for our personal pillow. I will come back every single time because it was just that good and if you don't believe me come and give it a try.
I absolutely loved coming to Ashley's furniture store for our housing furniture, thanks to Shane and Chris! They were truly amazing and made my shopping experience easy. I highly recommend coming here!
The customer service really awful. Twice bought from this company, I thought after 7 years they will improve, but came to found out, even worse. The delivery guys that set up the furniture was so lazy and missing part. We found out after 6 months later, but it's too late to file complaint. Living Spaces is much better. The customer service, the delivery guys very good.
I recently purchased two beds for my 9 and 12 year olds from Ashley HomeStore in Palmdale CA. I originally put up a great review for the crew that came out to assemble them. They were on time and professional. A few days later I walk in the room to get some sheets on those beds and get a nail in my foot. That of course made me wonder if any others were on the carpet and find 2 more screws and about 5 washers and lock washers. I'm glad I found these before one of my kids were playing and stepped on them. Im about to go back through the carpet again because now theres no telling how many other dangerous spare parts were left behind.
The sales rep was amazing but we had an issue with the bed we ordered it did not fit. I tried to return it and the customer service rep gave me the hardest time. She told us we're going to get are refunded back in a check if corporate approve it and it should take up to a month even know I paid with a card Debit card.
Bought a couple leather recliners. The sales associate pushed the 5 year protection plan on me, which I accepted because he explained that it covered polishing and care for the leather to prevent pilling/cracking. A couple years later I call to get that service done only to find out that that's not something the plan covers. I asked Ashley to make it up to me for misleading me into buying the protection plan. All they could do for me was offer discount to future purchases in store. wow, not even close to what I was asking for. Thanks for not helping out a customer Linda Cohen (store manager). *** Review Update *** Ashley store agreed to refund me half the protection plan cost, which I thought was fair. The store has a very big selection of all kinds of furniture. A bit pricey regular priced, but pretty good once you catch them on a sale.
I was heloed by alex radovic and he was an amazing help treated us so nicely and was tryning to help us with all our needs he needs a raise forsure hes an awesome salesmen
Friendly staff, was there to answer questions and you dont feel like you're being stalked. Jodi and Kevin were awesome . Shopped many other local furniture stores, wished I came here first. Went in for couch, left with living and dining room sets because of the great savings.
Me and my husband came in looking for two bedrooms. One for us and one for our daughter, and I have to say Sabah Ahmed she was amazing and very very patient. My husband is very picky and particular on what he wants. She was very nice and very patient in showing us everything around. She was with us probably 3-4 hours maybe until my husband finally made yogis mind. She did everything that she could so we would leave happy with great deals for both bedrooms. And she did it. We are two happy customers! So if you ever go to Ashley’s in Palmdale and need assistance Sabah Ahmed she is your lady to go to. Thanks for your patience and dedication to us.
Everyone was super awesome and helpful when I was trying to buy a couch for my first college apartment. 10/10 would recommend to friends
(Translated by Google) The furniture I like a lot and the attention of the very good person Mr. Martín Álvarez was very attentive he explained things very well, thank you for your attention! (Original) Los muebles me gustan mucho y la atención de la persona muy buena el señor Martín Álvarez fue muy atento nos explicó muy bien las cosas,gracias por su atención!!
I purchased a loveseat set from Ashley I’m happy with their product and no pressure into our purchase. The only problem that Ashley has is their third party delivery company sucks they damage my door jamb and it’s been one week and nothing has been solved. They suck.
Great place to get furniture.
My husband and I went there looking for a recliner, a mattress and a frame. The sales person, Walter listened to what we were looking for, then he talked about “in store financing” as my husband explained he didn’t want a credit card. After 1:45 h of time we found out that the application with the “store” force the customer into getting a credit card, then Ashley store “buys” your debt and finance you as a third final party. Honestly, we truly consider all that should be told to the customer, also the full amount of purchases and how confusing is their website when the salesperson actually told us is managed by a third party. All third parties and not what we expected at all. Not recommended service or business from my personal perspective.
Great helpful service
The customer service was great amazing deals and can't wait to get my new furniture
Jag the manager is awesome also the employees are nice. Downside is the delivery service, the furniture where comes from is horrible.It is delivered damaged or broke more than one occasion....Just FYI... 🤔🤔
best Labor's Day sale ever..
Really nice stuff.
Good very nice people
Taylor in customer service was great!!! I retured to the store because I discovered that my salesman charged me for a 5 year protection plan, which I never buy, that was quite expensive. I explained my situation and Taylor petitioned my concern to the store manager and they came up with a reasonable solution. I was very satisfied with Taylor's customer service. Thank you Taylor!!! By the way, my home looks like a model home, thanks to Ashley's furniture!!!
Extremely pleased with my experience with Ashley, particularly with our salesperson Ramesh/Palmdale he's informitive, pleasant and never pushy.
Bobby was great! As well as Taylor! I always have a great experience at Ashley’s, but it’s employees like these that make the experience so much better!!
If you want to get a good deal purchase a tempurpedic mattress from Ashley's furniture and you can negotiate good packages with the manager for the rest of your purchases.
I never felt rushed into making a purchase. In fact I spent almost 3 hours deciding on not only furniture but also the small details (lamps, carpet, etc)they also worked with me re payment options All in all, a great experience
The showroom and staff are great, and good deals. I had a technical problem with my $3,700 purchase, (parts don't fit). So. I went through their technical support. Purchased and orderd the additional parts, installer came. Said what they sold me wont work. Okay. No problem. However, you cant call the store directly. You go through a phone service with commercials and stuff. After about 4 minutes of listening to their ads and prompts, I finally got "please hold". About 5 more minutes of holding I get an operator who will transfer me to the store. Another 5 minutes of holding. Then she back on line to say, she can't transfer me, it isn't working. So they took my number and said they will call me back immediately. NEVER HAPPENED. I have tried on three separate times/days to get a hold of someone in the store. So, on an average for me it takes about 15 minutes or so just to contact someone. Totally unacceptable phone customer support. I have to drive to the fricken store to talk to someone.
Great place to go! Tip: always buy insurance on your products.
Great selection of furniture. The employees are really nice I just hate dealing with anyone who works on commission. I feel like I cannot take my time to browse around without being pressure to buy something.
Sammy was very helpful with my purchase and explained the protection program for my dad's new chair got a great deal can't beat 50% off Ashley home store is my go-to place for furniture
Good furniture
Ok
Had a great day shopping there and had a wonderful staff member Martine Alvarez WAS a great help to me and my son and daughter which both got new beds👍👍😉
Adf Tate of the art.
Walter is amazing! He helped us find the perfect couch for our odd shaped living room. He was patient and took this time to make sure all the measurement would fit and helped us find a TV stand that would match will all our decor and the new couch. Most places don't have people as good as him who genuinely care. We will be back because of him!
(Translated by Google) I loved the store, and of course I'll be back !!! (Original) Me encanto la tienda,y claro que volvere!!!
I referred a friend to purchase some couches from Ashley located in Palmdale, CA. Upon delivery, the couches were MUCH darker than the ones in the showroom. We called the salesman and he referred us to the manager, Alex. When we told Alex he asked us to bring the cushion in to match it up. Upon arrival, the couch had been moved from its original location and was placed in a darker corner. It did not look the same as the one we saw before. The cushions were not an identical match either, still darker than the showroom. He then proceeded to make wise remarks to the effect that "he had told us so", made no apologies, and said to "have a nice day". We took photos of the one in the showroom and the one delivered. Noticeably different! The darker color was not a deal breaker, but his attitude was! He claimed they have special lighting which "lightens" the furniture over time. My issue is that furniture is purchased based on color, size, etc. So if I buy a light brown couch and it comes to my house chocolate color, I have an issue! I certainly did not need his rude remarks on top of it all! Will not be back and will not refer them to anyone in the future! I had never had this issue before but he is just a young and immature manager.
Great service today from Elena, Who helped us with a recliner.
Will never buy anything from here again. Walked in and had a pleasant experience selecting 2 large pieces of furniture, but that stopped there. Furniture was suppose to deliver the day after thanksgiving, moved holiday plans to be home... furniture never showed. Contacted customer service and stated they never had me on the schedule and couldn’t get me furniture til a week later. Was so upset that I couldn’t make a decision then. Called back later that evening and they said they did have me on the schedule but not sure why it didn’t come. Shipping manager called me later and could get furniture in 2 days to me. Called Sunday morning to confirm time, and they stated they didn’t have me on schedule AGAIN!! Was furious. Long story short...Furniture finally came on Thursday.. 10 days after giving them $2k.
Great place to make your home beautiful :)
Wonderful experience, great salesman, great customer service 👍
Need to explain better about what base price means and prices for delivery and the fee on the taxes.
Do not finance through Ashley’s furniture whatever you do they will lie to your face and do everything they tell you that they are not going to do and put your business out there no privacy protection
100% Worst experience, they are only friendly when you come in and once they know you are purchasing furniture. Agents being friendly but when processing it, always wrong! And even its a small piece of furniture it will take them hours to process it bec theres a lot of papers they wanted us to sign! This was not tbe 1st time that it happened to me. Recently, I purchase a set of lamps from them but it almost 2 weeks i have not receive it until now. I have been calling their store but it is just routed on their call center. Worst Customer Service Experience!
Was a great experience shopping for furniture today. Thank you so much for having such a great staff.
Over priced, our Livingroom set fell apart in less than 2 years.
Been trying to call .no answer.i have a nail and staple sticking out off my brand new livingroom set ....ill go in and she what bs they give me
Maria was a big help.. great customer service, great service...
Absolutely despicable crooks. They markup their prices compared to other sellers and their own online catalog an obscene amount and attempt to lie to you to make a deal. Frederick the sales rep and the manager in particular lied to my face and became defensive, condescending, and rude when I called them out on it. I made the drive to Midway in Victorville and it saved me a couple hundred dollars while getting better service and a better product.
Great things to buy
I had another very positive experience today with an Ashley Furniture employee in Palmdale, CA. I wish to sincerely thank Christina, the Customer Service Rep who answered the main phone line, and very thoroughly took the time to address each matter I called about. She had a very friendly disposition and a display of what an exemplary employee is. She took the time to conform with another department about moving forward my delivery date 2 days earlier than I originally requested. She provided phone numbers and websites and also specific to both the manufacturer and extended warranties. I am saving this information along with my receipts in a file for future reference when needed. Not only was she readily knowledgeable, but went to the source when she needed to confirm info, like moving up my delivery date. I called twice today which took a great deal of her time for information about the mattress and the CA recycling law for future disposal of my new mattress and base plus the base frame and mattress warranties (from both Ashley and Sealey and the extended Ashley warranty purchased for the base frame covering 10 more years beyond the manufacturer warranty, as well as warranty information from GBS who is the manufacturer of the mattress pad protector to cover 10 more years of protection on the mattress). Not only did she site all the specifics, but happily mailed the warranty and extended warranty information for my files. Thank you very much for the pleasant experience with you today and for addressing the many issues I needed information on.
I want to take a few moments to praise 3 employees Linda, Kevin and Martin (especially 1 in particular... Martin, a sales manager who spent 5 hours with us making the best possible deal & pricing possibly allowed based on vast years experience w/ Ashley who knew the ins & outs of absolutely everything w/very personalized & respectful care for my needs, going way above & beyond the call of duty! Thank you Martin! I recognize the people who genuinely care in what they do.). Anyway, it is impossible to just order a mattress online. One actually needs to sit & lay down on mattresses & "test drive" them to get the exact fit for a person's needs as it's a very personal experience that the one sleeping on it must experience to decide. Especially because I have serious injuries, with the most pressing one being my knee is torn & a total of 5 horrible injuries resulting from a fall trauma needing 4 surgical repairs, which hopefully will be scheduled for next week due to the urgency and extreme pain. I cannot bear any weight on it & can't walk or do anything until surgery and up to hopefully no more than 12 weeks post-op to walk again. My wonderful caregiver Miss Barbara took her own time off the clock due to the urgency of my need for a new bed as I am completely bed-ridden. My bed is sagging & in horrible condition & provides me no support to my body. I had to endure the severe pain today to select the mattress in a wheelchair & specialized knee & leg brace my doctor ordered to stabilize my knee to go from my wheelchair to hop on my good leg with my caregivers support to test alot of mattresses. Pain-staking but absolutely necessary task. It was nearly impossible to navigate thru the store like a tight fitting maze packed with furniture & customers. Tremendously difficult to get to the mattresses. Then our sales lady whom I made an appt w/earlier came to me to help, but was called away early on after showing me 2 then gone quite a while & then sadly upon returning told us she was giving me to her manager as her mother had just passed away (God bless her soul). So the manager Martin arrived shortly after & provided very caring & personalized service based on what my caregiver and I told him I wanted & the maximum budget I had. He did research & narrowed it down to basically 4 mattresses he felt would be suitable, but I couldn't just judge by looking at them, I had to bear the pain to get from the wheelchair & hop supported by Barbara & Martin to get on these beds & he instructed me to move around if possible for the best impression of whether it was what I wanted/needed. Martin was present to help me w/the best possible fit on a budget. He was a kind & compassionate who wasn't doing this for commission, but as a service to me! Then he drew up 2 scenerios to get the best mattress I loved with a choice of whether I chose a box spring & standard frame or an electric basebase to elevate my head. I know we were there for nearly 5 hours, but he made the buying process so much easier by being very straight forward about everything he presented with options for me to make my final decision. He was very thorough, went thru everything from warranties to explaining every detail. I wanted the mattress protector & 10 yr base warranty but didn't have enough today so he brought his manager Linda & she authorized a deal allowing 30 days to buy those after Xmas then put it in writing that my warranty would be honored (usually those must be bought by delivery day or no warranty).Amazing management. Plus Barbara loved a pretty blanket & both managers gave it to me for $20 not $60. Maybe bcuz I spent a lot (still much less than I should have paid for what I bought...quality&comfort!) And Martin extended my credit limit too so I only had to pay $100 out of pocket.Amazing service!On the way out we couldn't get past the many people & a jolly staff named Kevin ran to us and said "allow me, I'm your escort"!.He cleared a path, whisked us out a side service door & loaded me then my wheelchair too! He was Awesome! Thank you. Exemplary staff!
Horrible customer service and false advertisement on all there sales
Nothing against this store specifically. I came in and picked out 2 furniture sets in early August. They gave me 3 delivery dates for my furniture, all dates withing the next month. I received some of the items on the first date as promised. Before the second delivery date I got a call saying the items weren't available in the warehouse and they should be available the next week and I'd get a call back with a new date. Never got a call back. I called the store and they said they couldn't help me because it was an issue with the warehouse. The items from the second delivery arrived mid October. The items from the third delivery were just delivered 3 months later.
Clay was very eager and willing to help right away. He told me that he would give me anything in store for 50% off that day. I ended up walking out purchasing a new bed on a 90 day in financing plan. I put more down on the bed than originally agreed upon because I was eager just to get the bed paid off. Clay assured me by putting a higher down payment and paying the total monthly amount I’d be paid off by October and he would write me a letter to send into my credit company to help with my credit score. I asked him to put the payment on auto payment to be sure a payment was never even late. In September I called and spoke with Clay to make sure the last payment in October was the same amount as the other months and he assured me yes it would be. After paying off the bed on October 15th I called to ask for this letter Clay promised me. To my disbelief I was old I still owe over $1,000 on the bed. This was more than the original amount I purchased the bed for. My last payment was paid via auto pay that Clay set up for me in store that day on October 15th, 2018. My 90 days was up on October 14th (which was a Sunday and payments don’t come out on Sundays regardless). I’m now being told I need to pay the full amount of the bed with a 60% in store financing fee for going above my 90days. I was scammed by Clay and I’m very unhappy with my experience. I understand they do need to make sales but this was done in a very sneaky, caniving, dishonest way. I will be speaking with corporate Monday morning in hopes to get this situation handled properly.
i wanted to give a shout out to Ashley Furniture for such an amazing experience. We moved recently to the area and were finally in the market to buy new furniture, for our family room, and our master bedroom. So we went and it was a wonderful experience to just walk in the showroom and see so many beautiful pieces. We chose what we wanted and were set to receive our furniture about 3-4 weeks later. Finally the day arrived when we would receive our furniture and when we did we were disappointed that our right arm sofa was ripped on the side. My husband and I decided to not accept that particular piece. We headed that same day back to the store and spoke to Akeena who is seriously our Hero. She helped us every step of the way, going above and beyond to make sure that the piece was redelivered ASAP. She kept in touch with us and we ended buying an additional piece which we absolutely love. Long story short we received all our pieces and we couldn’t be more thrilled how everything turned out. Thanks Akeena for your help. You are top notch! Ashley furniture you need to give her a raise she really deserves it! We will definitely be buying more from Ashley 😊
Yesterday my daughter surprised me with new furniture for my birthday and took me to Ashley’s to pick it out . I had been looking but just had not found anything that Made say wow this is it ! When we arrived a young woman met us at the front door named Vanessa . It was a pleasant greeting letting us know if there was anything she could help us with let her know . She came over to ask if we would like a bottle water and over heard my husband meantion lumbar support . Not interrupting at that moment but bringing it up when she brought us the water that they did indeed have a set that offered lumbar support . It happened to be the set that caught my eye when walking in . She gently guided us through the whole process putting together a great package priced deal . I greatly appreciate this young woman and her sales professionalism. Ask for Vanessa you won’t be sorry . She is persistent in wanting to help but not pushy or rude . Thank you Vanessa .
My family and I are so grateful for the expertise Christopher gave us. He asked us all the right questions and was very attentive. Thank you Christopher!
I love it I'm so excited n happy that the "hope to dream given with love " Nominated us to have free beds for my kids thank so much God bless you guys thank you..
Friendly, knowledgeable employees. A nice selection, many fabrics, and a nice selection of extra pieces, to go with the big couches. Some nice specials. I can't wait til, we get our new powered recliners.
Furniture was delivered in 2 days.
I just wanted to say how pleasant my visit was at Ashley Furniture Palmdale. My sales person Robert Sainij was so nice and pleasant and patient with me in my decision of what furniture to buy. He was very helpful and knowledgeable about the products. I would definitely recommend Ashly Furniture and especially Robert to help you.
We had very good experience with the purchase of a bed frame and mattress set. They matched price for us and we got very good deals.
Mind games with their prices for cheap, very cheap furniture.
My husband found a great chair... They forgot to put a Sold Sign on It... Needless to say No Chair... Went elsewhere and found a chair.
We were extremely happy with our visit to Ashley's. Christopher was our consultant - I highly recommend requesting him if he's free. He was friendly, patient, and knew every piece on the showroom floor, from huge bedframes, down to the smallest accent piece, all of which he located with ease. The store itself has a vast assortment of furnishings. We purchased an entire lovingroom set, pulled together by Christopher's excellent eye for detail and style. We will most definitely return to purchase sets for the rest of our home. The Ashley's family has earned our business from here on out!
Linda, the Palmdale Store Manager, along with the Salesman, Brian and Keith, were awesome. They were very helpful, friendly and most of all, patient with me and my husband. They took their time to help us select (3) bedroom sets, mattress, dining sets and rugs. I highly recommend Linda and her staff for any of your furniture needs and shopping.
Expensive!!
Good place to shop for furniture!Don't go to rent-a-center!they charge double the price!& they have Ashley furniture!
Always good customer service. Salespeople aren't aggressive. They have good sales often so it's easy to keep coming back. They have good quality products and delivery and set up was simple. They are always nice to me here. Especially Clay and the in-house financing team, acceptance now.
I purchased over $10,000 worth of furniture on July 9th 2018 only to have some of them delivered 2 weeks later and damaged. I also wanted to set my kids rooms up so they can be surprised when they came back from summer vacation with their new beds. Instead their mattresses are on the floor because their beds came incomplete and damaged. I probably would of been better off going elsewhere but I wanted to give this store a try. ***Update: finally got all of my order delivered Aug 5th 2018 now my kids won't have to sleep on the floor anymore.
Nice prices
We purchased a sectional right after thanksgiving. We fell in love with it on the show room floor. We had it delivered and set up. Sadly within a month the cushions started breaking down and the ink from the stickers under the cushions transferred onto our cushions. He had a repair guy come out because we thought the springs were bad but come to find out it was how they were designed. We took a cushion in along with a pillow and noticed that the cushions we had weren’t the same as the ones one the showroom floor. Also our pillows were stuffed with down and were like pancakes. The pillows on the showroom floor were fluffy and filled with pollyfill. Since then they offered to fix the problem. First sending us pollyfill to stuff the cushions and another box to stuff the pillows. But the pillows also needed casings to hold the Pollyfill. So since they couldn’t order the casings they said they would just order us new pillows. After waiting over a month we call back and were told they couldn’t order new pillows or new casings. Our first call was in February and now it’s the last week in June and this still hasn’t been resolved. We just want what we originally purchased when we went and picked out our sectional. Now we are left with a sectional that is stained from the factory stickers and a lower quality of cushions also down pillows that are hard and flat. Definitely not what we picked out and saw on the showroom floor. Very disappointed. Buyers beware. The customer service is seriously lacking. Make sure you get what you purchased and make sure to get everything in writing if they promise to fix or order replacements.
Best team great prices!!
Simple easy and very helpful and great deals
I was very impressed with Emma's greeting and felt welcome fo Ashley's furniture. Very professional. Listened to us and right away new what we were looking. I will definitely be a customer for life. Thank you Emma
I purchased furniture in the Palmdale Ashley furniture many times ,everyone is always friendly and I always have received good service .My most recent experience showed how great the customer service is. I ordered a dresser, sofa /loveseat and large chair with ottoman,The salesperson Maria was very helpful. Before my delivery I was informed that everything was being delivered except the sofa because there was some delay. I contacted the store and spoke with Stephanie Rogers, she got right on it, The new date the sofa would come in was a little over three weeks. Me being impatient I didn’t want to wait. Stephanie called me and was so nice, she gave me the option to choose something else. After speaking with Linda the manager she offered to pick up the loveseat when our new sofa/loveseat was delivered ,also to give the same discount I received on original order.The new set she was able to get on delivery just in days. I can’t say enough about the level of service from Stephanie and Linda, they take the time to take care of their customers and have great personality’s. Thank you again , Marc
Reanne and Linda were wonderful with customer service and friendly demeanor. They were able to accommodate all my needs with a friendly and timely manner. I reccomend seeing Reanne (sales rep) and Linda (store manager) for all your furniture needs.
Nice place for someone who doesn't need right away their products every thing has to be ordered
I went there and asked about a twin xl base for a mattress. The salesperson clearly didn't know what I was talking about and showed me bases for queens and kings. When I repeated to her several times I needed a twin xl she looked confused and asked if I meant just a twin. I again said a twin xl. Instead of her admitting that she didn't know what I was referring to and asking for assistance, she pretended to understand me and kept showing me the wrong items. It was frustrating. I left and went to sit & sleep instead. They had just what I wanted.
The service was great. Employees were extremely helpful. The problem was it was Extremely difficult to find a large tv stand with match tables. I thought they would have had some kind of living room set with all of it but They didn’t.
Spent about four hours here but it was a great experience. Our salesman, Walter, was awesome and got us everything we wanted. Great store with great selection.
José was very delightful throughout our experience.
Came in here and the whole stuff was wonderful 😁 Alex our sale rep was perfect and a true professional.
Staff was very friendly and helpful had only 1 hr to pick something out got in n out n delivery was quick
We love the store but the sales people are sharks! We were followed through the whole store by a sales lady which was pretty awkward. its nice to be able to just shop around with my wife and talk to her about what i like or dont...didnt like the experience that much.
Whatever you do do not shop here you can find a better items on the internet Facebook and other stores the reason I'm telling you this is because me and my wife try to buy a new bedroom set for our kids they never told us there was a delivery fee included they said that the items would be delivered on said date so when that date had came we had called them Hey where's our furniture they said oh you guys didn't play the delivery fee I I told him if they never told us there was a delivery fee or else we would have paid it never mind we're just going to cancel the order we want our money back they called us back they said we apologize for that will give you a free delivery they set up a date and a confirmation the day before they sent a confirmation text to my phone I confirmed it the text said confirmed by text via replying yes or call this number so I replied by text a second confirmation was sent to me saying that they had received it and they I have confirmed that the order will be coming the next day I take the day off from work the ordered never shows up I called them so why didn't my order not come they said I didn't confirm I told them you know what I just want my money back I brought the confirmation in showing that I confirmed that they still had no answer for why did not show up they said oh it's because you were supposed to call the number but why would the text tell me reply yes or call this number and then after I replied yes why would it send me a confirmation after that to confirm the order the whole thing was fishy from the start we wanted to finance this furniture set the price was a thousand three hundred but if we didn't pay it off in 30 days it would go up to almost four grand now if anybody has ever finance a vehicle or anything else you know that you're buying the vehicle for one price plus interest not in the next 30 days if you don't pay it off the price increases and the interest increases it was ridiculous they even made us make one payment after the initial fee to get everything started and we still didn't have the items and we had to pay it was terrible this is why I give it one star and say go shop somewhere else this day and age with everybody making unique pieces of furniture and refurbishing you can find something way better for a way better price
My sales person Chelsea was excellent. She was very knowledgeable in the mattresses I was looking at. She was very patient with me as I am picky but who isn’t when you are spending 3k on a mattress. She was also super friendly and not pushy. A big plus was her Manager was also great and made sure I left happy. All in all a great experience. I have been using this store for a couple years now and will continue to because of the way I was treated. I would definitely recommend this store!
Absolutely EXCITED everyone was in giving me what i was looking for and price!!!!great and BEN DAKA my sales person was AMAZING. THANK YOU all EDWIN QUINONES
Bought Dinning and Living room set. They were suppose to arrive on one day. I got the living room, they forgot a lamp; had to wait for Dinning room. Poor planning and delivery.
We've bought here twice, now. The selection is pretty good and the sales folks have taken good care of us without being pushy. If you've never been to Ashley, they don't keep any stock on hand. You buy what you want and the deliver it from their warehouse to you home. While I hate having to pay a delivery fee, it's nice to not haul the furniture myself. Pro tip: waste management will do curbside pickup of furniture if you call and schedule it.
Nice helpful peopl
Nice. But Very expensive
Chelsea is vet y helpful and friends
careful with this location, they tell you one thing and the next day is like if you had nothing to do with the order they deliver you the wrong thing, and they blame it on us, i know what i wanted so why blame me?
Walter is the best salesperson at the Palmdale Store. Not only is he a salesperson, but he's an interior designer. When it comes to picking the right pieces and putting things together he is by far THE BEST!!! Ask for him when you go in and you won't leave disappointed!
(Translated by Google) they were nice (Original) Fueron amables
Great service. Very helpful.
Amazing service made purchases fast and easy. Maritza was a great help.
I had a great experience at the Palmdale location. Chelse was on point on price, and customer service. I would recommend to anyone looking for professional service.
I went in to Ashley’s today looking for a living room set and Chelsea helped us find the perfect set! She had SO much patients with us since we couldn’t decide on witch one we wanted. She was very helpful and had an amazing personality. Thank you!
I thank Ashley home store is a grate store
Customer service was excellent and quality vs price also excellent. We will by from here again
The GM and sales staff are absolutely amazing. I came in needed a recliner to help my father out with his medical issues and they were more than helpful! They were very kind and understanding of my situation and they made sure I was well taken care of! I would highly recommend coming to this store and working with this staff. Thank you all for your help!
Maritza was an amazing sales representative. Was extremely patient at breaking down price numbers for us and was super nice enough to show us the numerous options she found for us. I was very specific and detailed at what I wanted and she made me feel totally comfortable and made me feel like an important customer.
Ben and Chelsea were exceptional in providing top notch service. They listened to what we were looking for and helped us achieve that goal. Thankyou both.
(Translated by Google) I want to recommend YANCY WESSON so that all the people who look at this comment come to the store and ask for her to attend them because for me she is the best seller that the store has. ASHLEY FURNITURE is very kind, she explains everything well, we She has a lot of patience, she is very comfortable to deal with, and she helps us too much in every way, we are very grateful to her, I highly recommend the ASHLEY FURNITURE store, but especially to YANCY WESSON, THANK YOU VERY MUCH YANCY ♥ ️👍 ♥ ️ (Original) yo quiero recomendar a YANCY WESSON para que toda la gente que mire este comentario llegue a la tienda y pregunte por ella para que los atienda porque para mí es la mejor vendedora que tiene la tienda ASHLEY FURNITURE es muy amable ,nos explica todo bien,nos tiene mucha paciencia, es muy cómodo tratar con ella,y nos ayuda demasiado en todos los sentidos,estamos muy agradecidos con ella,recomiendo mucho la tienda ASHLEY FURNITURE, pero sobretodo a YANCY WESSON, MUCHAS GRACIAS YANCY ♥️👍♥️
(Translated by Google) I recommend Yancy Wesson because she tended me very well, she was very kind and helped me with my purchases, thank you very much Yancy. (Original) Yo recomiendo a Yancy Wesson por que me a tendió muy bien fue muy amable y me ayudó con mis compras muchas gracias Yancy.
Kordian was very helpful, great customer service, good prices and overall great experience
We bought a set of couches and a dining room set with the help of chelsey our salesperson! She was very nice and made sure we understood everything in detail! If you come to Ashleys ask for her!!!
Good furniture for reasonable prices, but still over priced they try to get you in the door with paper adds and discount packages but be aware of the add on to come which they may not honor when it comes down to it.
Walter was an amazing guide in helping my self and my husband pick out our furniture for our first apartment. Walter is an active listener, manages his time efficiently, demonstrates professionalism and is always conscientious about our budget. He made sure to help us imagine what the furniture would look like in our home. Helped us pick our accessories accordingly so that everything would match. He was also able to make us a special deal. Walter was very patient with our decision making.
On the last visit, we were looking for a couch and love seat. While the original sticker price was high, the sales team worked with us discount both items to generate the sale. Quality furniture and very comfortable.
Just purchased a home and was looking for a sofa. Lol i ended up buying all new furniture. I just wanted to say thank you soooo very much to Liz and Juan at the Palmdale location for helping me out and made the whole experience very easy. They really had my best interest at heart. Ive never had such a great experience like the one i had today. Thank you so much. If i could give more stars i would honestly you guys were amazing.
We walked in looking for a mattress not knowing what we really wanted our needed. Ramesh was a live saver! We literally tried over 10 mattresses different styles and comfort. He was very patient and knowledgeable. We are very happy with our decision we walked out with a new temperpedic mattress and a new beautiful couch set. He let us know about the extra savings and sales. Worked with our budget. We'd recommend the Palmdale location and Ramesh is the best hands down!!!
Great help from ashley people! Esp Yancy!
Graham did a great job, and helped us fast, we knew what we wanted so he got right to it without wasting our time. He went above and beyond to get us the best deal, we were very happy with his service and expertise thank you so much.
Amazing customer service! We also get amazing quality and amazing prices! Elizabeth and Walter are beyond amazing and helpful!
Great customer service! Helpful and professional associates!
Very nice experience, the staff was friendly and knowledgeable.
Ben was fantastic ! He was super helpful, kind, and friendly. Ben helped us out tremendously and we were able to get the furniture we wanted. Thank you so much Ben for your hard work and working your magic to meet our needs. We will continue to be Ashley Furniture customers for life and will definitely work with Ben again!
(Translated by Google) Excellent attention (Original) Excelente atención
Chelsea Franco is very helpful and was great with all my needs.
Expensive and staff is quite annoying.
Fast service. Great selection.
From the time we walked in, we were greeted with a smile, the sales man really did a great job helping us select the sectional. Financing options were great. When you go there ask for Ben.
Ben was very patient with us (my wife likes taking her time) and we got a great deal!
Vanessa is a great person!
Ben is an excellent sales person. And he takes the time to talk with you and listen.
Leticia was awesome and got me everything I needed within budget. She gave me great advice, and great deals!
I went in on a Sunday afternoon and met with Emma, a sales rep at Ashley’s Furniture store. Three hours later... I walked away with a dining table set, a sectionional sofa, a queen sized bed, and a tv stand with a fire place insert. Emma was extremely helpful with her design tips and knowledge of furniture placement. She was very patient with me during my entire purchase. I would most definitely refer Emma to everyone I know. I had a wonderful experience and I plan on purchasing more furniture in the near future.
Ben is a great salesman, he took time and helped me find exactly what I was looking for Made my experience a great time .
I have come back to the store four times since 2014 to buy a variety of items. Since the first time that Bobby helped me, I have continued to come back to him. I always ask for him by name, and he always remembers who I am even though I’m sure he sees dozens of people a day. Bobby repeatedly goes above and beyond for his customers. His professionalism and down to earth nature is what makes him good at what he does. He is a consummate professional. You guys will continue to get my business as long as you employ individuals like Bobby!
I came in looking for a foutan and Emma helped me out. I wasn't able to find a foutan but she showed some fold outs that were really good. I am considering them and she was a awesome sales person
Kordian was amazing!! Super helpful and very polite!!
We had a great experience! Thanx to Emma the best sales rep they have in the store. She was nice and very helpful. She helped us get exactly what we wanted for the price we wanted.
We walked in to purchase a set of barstools and found great deals right away! We loved everything so much we also purchased a pair of great couches with the help of Emma. If you’re looking for a great deal come in and ask for Emma.
Amma was very great service to me today she was very helpful and made sure I was happy thanks
I ordered my 14 piece bed room set. They did not deliver it on march 2, they called and said it would be here march 3rd. Here it is march 4th and i still don't have my order. This was the worst experience ever.
Vanessa was great from the start to the finish.
Vanessa showed excellent customer service. She was very helpful being that we. Where very indecisive.
We went to Ashley furniture to buy a power sofa and love seat, Alex Sosa was very helpful in completing the purchase. After we discovered that the loveseat was to large for our living room, we when back to the store to find a smaller loveseat. Dustin was very helpful in find a large power chair that would work for us. Jennifer, from customer service was helpful in making the change, so we would get the right furniture delivered the next day. We would go back again. We are very happy with our experience with the Store and the furniture that we got.
My husband and I were looking for a bedroom set ,decided to come to Ashley even though our first time was not as pleasant as our secod time ,great choice👌If I could give Chelsea and linda a 10 star review I would definitely give it with out thinking about it ,for them it was not just a sell,it was more of making there customer happy, they both went out there way to make us as happy 😊 i will definitely come back. Thank you both for making us happy 😊
Very large selection. Pricey. But will work with you, especially if you have cash
Great customer service they work with within our budget and it was so so so nice will be a future customer ..... Ben Daka was great
Great customer service worked well within my budget will come back for all my furniture needs and will recommend to all my family and friends ben daka is the man helped me out greatly
Very helpful didn’t have to wait for a sales associate... he greeted me when I walked in...excellent sales person and I bought the item I was looking for...Thank you Sean and keep up the good work
Always a great friendly experience & great prices!! Had the pleasure of meeting Vanessa great employee and very helpful !😊
Annie was great
no good service i walked in with my family no one approched my for about 15 minutes so i walk away.and the store was not busy
Great pricing and quality, and the staff was helpful and knowledgeable and friendly and professional
Clay is the best
The salesman Gerald Brown was great as a salesman on giving us all the information on the table we were looking for. Have us a great deal and even was able to schedule a quick delivery. Very happy with our purchase and service.
Awesome experience, as always! Emma Huff is an outstanding salesperson and we loved dealing with her. We will definitely see her every time we go back to Ashley. If I had to rate her on a scale of 1 to 10 she gets a 10+.
I love Ashley Furniture. First time I had the pleasure of Ms. Maritza helping me with my first purchase. She did a fantastic job in getting me the best deal possible. Today I came in and I had the pleasure to meet The store manager Linda . Both ladies save me money and I appreciate that. I definitely will be coming back. Both ladies gave outstanding customer service!Thank you so much 😃
Came into Ashley’s furniture to look at a dinner table and living room set. Was just planning to look, I was greeted by Juan instantly he helped me pick out everything I was looking for and gave me the great deals. Very pleased with his service and the service at Ashley’s definitely coming back to complete furnishing my home. Thank you Juan and Ashley’s furnitures!
Hey I had a great time shopping at Ashley’s Home store, it was so great I bought items on three different days of one week. Customer service was great. The salesperson gave me a 100% if there time. It really made my day. I’ve been a customer of Ashley furniture store since 2015. Thanks Michael for you help you are a great salesman.
The staff was pleasant and the sales woman we worked with was nice and really seemed to try and work to help us. I was a little upset that because they honored online prices (which were much cheaper) they didn't honor the sale they had going on in the store for financing and additional percentage off. Had they honored the in store sale I would have purchased more. Especially since what they offered I could have gotten online myself and received cash back for the purchase, but I wanted to ensure the sales woman receieved her commission.
Yancy vesson Very good costomer service very attentive and helpful
Bobby was really helpful. He walked all around the store to help us find exactly what we were looking for. He is professional and friendly. Thank you Bobby for everything
I had a very unpleasant experience here. Management Elizabeth and Linda are not very professional and their treatment worse. Obviously making their customers happy is not their priority. I will not be a returning customer and I am seriously considering canceling my order. Iryna and Yancy our sales persons were very nice and patient. No complaints about the sale peolle there.
My family has gotten various pieces from this store and the workers are always willing to help you find what best fits your needs. They have always found a way to get us what we are looking for. The manager Elizabeth is also very helpful and Im glad she is bilingual because it made it easier for my parents to understand the pricing and options they had in better detail.
The woman who helped us named Yancy was super helpful and really assisted my parents in getting the best fit couch for their home. Elizabeth was also very helpful in her ability to explain the product and warranties also that they were both bilingual was wonderful!
Walter is very helpful and very knowledgeable and he has a great customer service.
Super happy with our new furniture and today we came back for some more accessories. Chelsea is amazing, very helpful and friendly. Thanks Ashley Furniture.
Had a great experience working with Walter. He knew exactly what I was looking for and had all the patience in the world with me. It took me 3 days of back and forth and working with financing and he helped me every step of the way and always welcomed me back with a warm smile and my information already on hand. Will definitely be shopping there again because of Walter’s absolutely amazing customer service. Cannot be happier with my experience working with him!
Services were great and customer service was excellent. Judy Mays was fantastic. But she did say our 5 yr protection plan would be free of no charge and the invoice shows a charge of $99.99, please remove that charge as promised. Thank you, you guys are wonderful!!!!
Lety was awesome! Not a typical floor sales person. She answered all our questions, even gave us decorating ideas. She also has good knowledge of all products! We ended up purchasing 2 patio sets, dining set and living room set. We could NOT be happier with our purchase.
I had a wonderful experience. My sales lady was Yancy Wesson, and she helped me find what I needed for my budget. I can’t say enough good things about Yancy. Because of what I saved, I was also able to purchase another piece of furniture that I have been wanting for a while. Ashley Furniture in Palmdale, Ca., and Yancy, my sales person, made this the best experience I’ve ever had purchasing furniture. Thank you Yancy and your manager for your help. I highly recommend this store, and Yancy.
This place is awesome, customer service is great.
Ben was the best price and excellent service
Bought a 6 Pc dinning set from Ashley Furniture Store in Palmdale. The entire process was very easy as we applied for credit and picked a dinning set that we liked. It just so happened to also be on sale, so we got a discount as well as no interest financing. The sales person was very helpful and the process was quick and easy. I will definately be coming back for additional pieces of furniture.
Thank you Ashley team for the best services.thank you Annie.k for the Amayzing help and perfect service.
I found some great furniture at a reasonable price during the 50% sale before Christmas. Maritza was very helpful finding me the dresser and chest that would be perfect. The furniture wasn’t even in the store, but I told Maritza what I was looking for and she found a great set online after she showed me the approximate size with another set inside.
Yancy was an awesome sales associate. She did everything to help us get what we needed for our budget! Will definitely return
Sales rep Yancy was awesome and very helpful. The store is very clean all the way down to the bathrooms. I didn’t feel pressured or rushed into anything. Awesome job!!
Lots of furniture to pick from
Adriana was so great very helpful really appreciated the fact that she is bilingual, my mom was so happy that she was the one that was able to talk to her and it was really fast and simple she can't wait to come again it is such a pleaser to come to Ashley's everyone so nice love it
Awesome service very nice people. Love shopping there
Judy was super helpful and friendly. She approached us right away to see if we needed help. I explained there was a bedroom set we liked but we found it online for 1/2 the price. She was about to match the price and we even saved $50 on the price of set up. Everything went very smooth!! Go see Judy if you need furniture! She won't let you down!
I went into Ashley's looking for a sofa. walking in i was greeted by Annie kasbarain, She was very friendly and directed me to where the sofas were. Right away she informed me about the deals they had which caught my attention. What i liked most of all was that she gave me my time & space to shop around. She wasn't on top of me trying to sell me something, after a few mintues of looking around I found a sofa that i liked and she gave me a great deal on it. This is my first purchase in Ashely's & it definitely wont be me last. Annie is a great sales associate
I am very happy and grateful for Ashley furniture and for the help I received from Walter. He is very knowledgeable and professional in his work. He listened to my needs. He helped me with a Tempur-pedic mattress as well as a living room set. I can definitely recommend Walter to my friends and family.
Salesmen (Judy & Vernon) were helpful without being pushy, they figured out the sales prices for us quickly when we showed interest. They knew the details & location of the pieces we were interested in. We loved the large touch-screen monitors that allowed us to compare the details of several pieces & see what was available to order as well as what was on the floor. Thanks!
Excellent service.. the sales manager was very helpful and she made my deal happen! Sales associate Vernon is the greatest! He took his time and helped me select the best deal for my budget! If you attend this store, I would recommend Vernon! Super friendly and excellent customer service skills!!!
I love this place! Most of our home comes from Ashley. Their customer service is THE BEST. Keep up the good work. :)
The best customer service I've ever received
Went shopping for some furniture and the service was exceptional. Thank you Annie K. for helping us find what we needed.
Good customer service!!!!!
Amazing price, great quality, great protection plan and friendly customer service!!!!! Love it.
Alex is great he helped and was very attentive.
I have always been a client of ashley furniture... there customer services it’s good, and they really helping me with promotions and baje best deals they did improve their delivery service that in past was my only complaint but they change company and their service now and now everything it’s just perfect! Michael help me last time of my visit! Great helper!
I have made multiple purchases at this place (Palmdale location) and will absolutely return for more. The salesman, Alex, was very helpful and professional. He answered every one of my questions thoroughly. He was very knowledgeable and thoughtful. He even offered to carry my last purchase (fake tree) to my car. It was a very pleasant experience. I highly recommend this place.
My experience at Ashley Furniture was unbelievable. My sales person Alex Sosa went above and beyond my expectations. He understood my needs and made it a pleasant experience. I will definitely do my business with him again and with Ashley Furniture Palmdale.
Everyone is friendly and professional at all times, warehouse personnel are very helpful.
I have never been in this store before so I came based on the referal of my daughter. I was greeted by Dustin who was very warm and welcoming. I was looking for a specific type of furniture and Dustin was very knowledgeable on different brands and types. He guided me to areas that were in my price range so I could have options, which, if you're on a budget like I am, is very helpful. He let me take my time in looking so that I didn't have to feel rushed, so that was helpful. I didn't buy anything when I came in because I had to talk it over with my family, but Dustin was absolutely courteous and professional the entire time! What a breath of fresh air to have a sales associate to be upstanding and polite while making you feel like you're the most important person in the room!!!! This store has great customer service by everyone, but I'll definitely be recommending Dustin to the rest of my family and friends so they can experience the wonderful service I received too!! I'll definitely be coming back and when I do, I know exactly who I'll be asking for. Thanks Dustin and Ashley's furniture! Good to know great customer service still exists here in the AV!
It was great working with Ashley’s, they always have what I need and with a very well equipped team. I loved working with Sean Hill, he definitely helped out in letting me know what needed to be done. I appreciate al the hard work and great furniture.
Ashleys has a lot of different styles to pick from. Whenever I visit the store the sale Associates are always very helpful. I worked with Chelsy she took a lot of time and effort with us . She is a great Representation for Ashley’s furniture .
Anthony and I went to Ashley's furniture store just browsing to get an idea of what we wanted to purchase. We were kind of settled on what we had previously seen. But after walking through the showroom, we saw a set that we had to have. Then, Chesley came over to check on us to find out if or how we wanted to proceed with the furniture we were looking at. She explained to us what the package included. She also told us how to compare the prices with buying individual pieces and the package. She was so patient and easy to relate to. I'm glad she was the salesperson who helped us. She wasn't pushy and made us feel very comfortable. She even asked me what I wanted to pay, had that price approved by the manager and we were so excited to have new furniture that we really wanted. Chelsea didn't stop there, she even got us a delivery date within a few days of the purchase. She's a great employee and I would recommend everyone who walks into Ashley to seek out Chesley for their salesperson. Thank You, Anthony & Sandy Thompson
I was giving personal attention by the salesperson Vernon Isaac it was so appreciated the time was taken to show me every different price range of the Tempurpedic mattress that you had and all the different things that they can do I was even allowed to lie on one and showing how to raise lower the bed it was just so appreciated!
The store was beautifully arranged and our sales associate, Walter, greeted us warmly upon entering the store and helped us find everything we needed.
Alex Orlin was a pleasure to work with. Understood my budget & found me a sectional I love. It fits well in my home & has a great warranty. Would shop here again! Thanks for your help!
The customer service here was great. I was helped out by mariano when picking out a love seat for my new apartment. He was very helpful and nice, definitely will be coming back :)
Very professional and kind the seller Alex Sosa,i would buy again there
Yancy helped me a lot , She helped me find exactly what I was looking for ...
I would like to thank Judy for helping me find the furniture that I wanted she is sweet and very friendly I will definitely recommend Ashley furniture to my friends and whoever looking for quality furniture
Dustin is the best!! He is knowledgeable and very customer oriented. He is now my personal furniture consultant.
Outstanding service thanks
Sean was excellent and patient .Really knows his work . Very professional
Walked in, was immediately greeted by Michael. He was very informative and helpful! We already knew what style we were looking for and he was very quick in getting us taken care of. I was surprised the delivery will be in 8 days. Much quicker than our last purchase! Thank you for your help Michael! **we got a phone call the next day from Michael who advised they didn’t charge us for one of the nightstands purchased. Our copy showed it did. We called them back to advise they did and he said they found the information. Let’s be a little more organized shall we?
Our salesman, Peter, was friendly, knowledgeable, compassionate, outgoing, and conscientious. We definitely recommend him and we will return to Ashley because of him.
Hugo was a fantastic sales associate. He was patient and understanding to our budget and sometimes unreasonable demands. Anytime there were issues with something we requested, he communicated clearly. He was honest and upfront with his lack of experience, being new to the job, but still did everything in his power to get us the best possible price. I'm sure his managers were getting annoyed by how much he had to butt heads with them to aid us on price but from a customer perspective, it showed that he was willing to go the extra mile to ensure that our needs were met. It's my personal belief that Hugo will do great things for Ashley's and the customers shopping there in the future. I would recommend him to other people shopping for more than just furniture.
Great customer service a must place to go if you are in the market for furniture. Ask for Juan.
Judith was fantastic and very helpful and knowledgeable. I recommend her to anyone looking for any quality furniture. Thank you for all your help!
Excellent service and value! Judith treated me very well! I bought a temper pedic mattress and got my dining room table and chairs free!!
Dustin was very experienced and professional. I received the 50 percent off, on the furniture, and I am very happy.
My fiancé and I walked in unsure of what we were looking for. Michael the sales rep was extremely helpful and knowledgeable. Would definitely recommend him for anybody who’s shopping in Ashley Home store.
Emma was sweet, nice and efficient. I will return for future purchases 😎
It was a very pleasant experience. Was greeted as I came in and several asked if I needed any help in finding what I was looking for. The selection of furniture was amazing. Thank you .
Just bought the dining set of my dreams and Juan was my salesman. Talk about customer service! Top notch! Such a great and painless experience!
Very good service we walked in Peter helped us out with what we wanted and give us a good deal on it. Very happy with my Christmas gift my kids are giving me this year.
Came in twice and Judith was very helpful. Allowed us to take our time and helped us out with our purchases.
SEAN IS THE BEST AND PATIENCE SALES PERSON. HE ASSISTED ME IN FINDING A CABINET THAT I SAW ONLINE THAT WASN'T IN THE STORE AS WELL AS FOUND THE SOFA THAT I WANTED. HE DESIRES 10 STARS FOR A JOB WELL DONE.
Dennis is an amazing individual that walked us completely thru all our options. A true professional!
Soooooo..... I was going to cone shopping for furniture last night because I saw a great deal online, but it was too late to come in, as the store was shortly closing. I came in the following morning, and was greeted by Emma you informed me of the exceptional offer the store was currently having (better than the day before). She took her time and had the most patience ever. She knew the products very well, she helped find great deals, and she was very understanding of what I liked. And the manager Linds, came over at the end and provided exceptional customer service. Overall, the best experience I've ever had at an Ashley Furniture store. Come on in and see Emma and Linda!
Emma worked patiently and was very helpful with my daughter while she looked furnishings for two rooms. She demonstrated excellent listening skills while offering her expertise but not overbearing suggestions as well.
Very personable and friendly sale rep. He takes care of his customer.
I recently discovered that my father has been sleeping in his recliner over Thanksgiving. My father earlier this year was diagnosed with a type of throat cancer and has been going to chemo and radiation treatments. Because of that he has been saving that his bones have been hurting him. He can no longer sleep in the bed with my mother due to the uncomfortable-ness of it all. My wife and I felt so bad when we found out. We decided to head to Ashley Furniture since we have a temperpedic bed we wanted to price out what a queen size would be for them. After we tried a few we decided on the same series we bought ourselves. We bought them a breeze. The store sent it within a few days... My father said he has never had a better night sleep. He Is now sleeping through the night and no longer get a up to sleep in his recliner in the living room. Honestly even though it wasn't for myself it was the best purchase ever.
My husband and I were having back problems. I had also just had a baby and was having bone aches all over. We decided we needed a new bed even though ours was only 4 years old. We went into the store just to window shop, but we're always curious about the temperpedic beds. We decided to try a few especially the cheaper versions but ended up falling in love with the cloud series. We also decided that if we were going to go with this investment we were also going to spring for the breeze series as well. Not only are we now sleeping on a cloud but we have this wonderful pocket of air going through under us during summer. During winter It a like my bed knows to stay warm so we never sweat or feel to cold. We love our purchase so much. We got our bed in the cal king version. Enough for us, the new baby and our three dogs. Best investment ever.
Today, my family and I when to Ashely furniture and Letty Brehmer welcome us with a great attitude. My wife has been looking for a sofa bed and Letty helped us and showed us many different styles and gave us many options. We chose a sofa bed that we are very happy with it. Thanks to Letty, our family members will be able to have a very comfortable holidays. Thank you very much Letty, for all your help. Happy holidays 🎅 Again thank you very much!!
My experience at Ashleys with Walter and Linda was great. They provided great service and were great help. I definitely recommend visiting this store they have awesome deals all the time. Thank you so much, I'll definitely be back!
We started off @ this Ashely’s only because my brother and his wife wanted a new dining set for themselves. Once we were in there we fell in love with this king bed and mattress set. The manager was very kind to us the entire time.
Wonderful awesome store great staff.!!! Highly recommend
Customer service is awesome!!!!!!
Wonderful store. The associates are nice and swift in their working process and I've nevee had any issues.
This is the second time I come to this store. First time I had the pleasure of Juan assisting me with my first purchase. He did a fantastic job in getting me the best deal possible. Today I came in and I had the pleasure to meet Walter. He has also done a fantastic job in helping me choose what I wanted without any pressure. I love the fact he spoke bilingual. I definitely will be coming back. Both gentlemen gave outstanding customer service!
Adriana Almonte is a professional young lady. I'm very happy with my furniture and my customer service was excellent.
We felt at home since the moment we first walked in. Very kind people. There was no pressure put on us when making our purchase. They were patient and were respectful of our time and decisions while shopping. The manager and Chelsea were very helpful throughout the whole process. We will be returning back to make more purchases in the near future.
Great service friendly will recommend other people
It was a big store with lots of furniture to look at. Not as much furniture as I would have liked and it's all very expensive for what you get.
If you go into Ashleys and don't like dealing with shady sales people like myself, I recommend you see CHELSEA. This woman is truly amazing and completely honest. I have never had someone fight so hard to get me the BEST deal ever. Ask for her at the front desk if you can't find her. I had zero regrets dealing with her and I promise you won't either. I wish she worked every store I went to. Thank you Chelsea for being that precious Diamond.
Ramesh was very professional, informative, and overall not pushy about selling us anything. Excellent customer serivice. He went out of his way to price match for us and make sure we were satisfied.
Alex, was not pushy at all. Helped us even though we had a variety of questions and obstacles without skipping a beat and providing great customer service. Thank you Alex! We will see you soon for that sectional!
I always have a great experience when I shop at Ashley Furniture in Palmdale. Elizabeth is an exceptional manager, who gives the best deals while staying inside the guidelines of the stores policy. Customer service is always friendly and helpful and goes the extra mile to make sure delivery is made as soon as items are available. I have shopped here for years and won’t go any where else! Thanks Ashley’s!
Overall great experience but WOW customer service is amazing!
The manager named elizabeth at ashleys furniture located in palmdale was very rude. I was looking at a dining table that was $399.99 according to one of the employees at Ashleys furniture everything was 50% off, so that would make it half off . When i had asked about it and they typed it in to the system the price had changed to $599.99, when the manger was asked about it she had denied the price of $399.99 and proceeded to try and sell it to me for $599.99 with a 50% off discount, but she only applied the 50% off on the price of $599.99. Don’t buy here there bs.
I needed some synthetic plants for our office and decided to go to Ashley’s after searching a few other places. When I walked in I was greeted by Walter who quickly helped me find the perfect trees. With the help of his awesome manger they had me out the doors with the trees in no time. Thank you for your help!
Oh omy gkodness great customer service and sales person so friendly anf helpful Annie n Dennis were awesime sales person a 100 % Great
I was greeted by Emma, who was very helpful and helped me find what I was looking for and a few other extra items. She was very helpful with getting me the best deal possible. She did warn me saying she was new but I think she did amazing and she was so sweet, definitely recommend this place.
My experience is great,they are courteous and supportive ,not pushy to sell but proven of what your are buying worth going for. The manager is incredibly nice, she is available on site,working with you,bringing you to affordable and reasonable price range. Annie,the sale representative is wonderful. She is patience with her encouraging smile, work swiftly to get me out quickly with my purchases. Thanks guys,you made me a proud owner of tempur-pedic bed and i am now in control of my sleep position.
Great quality,on time delivery, caring salesmen and sale prices that I absolutely love! I will shop no where else
The store was beautiful, the people are wonderful, and my experience was fantastic.
They are very helpful and got my delivery on time 👌
Our sales person was Dennis Perez. He was awesome. He was very patient and worked with us to give us exactly what we were looking for!! Highly recommend him. Thank you to Liz for finalizing our transaction.
(Translated by Google) I liked very attentive services and the main facial and fast credit (Original) Me gusto muy atentos servisiales y lo principal credit facial y rapido
Great store! We love their furniture, and our favorite sales person Letty, she always help us get the best discounts. That's why we keep going back to Ashley Furniture!
Very good
Bobby was outstanding!!! Very personalble and very professional :) enjoyed our experience! 5 stuff stars
When u come look for Janice best person on floor. 👍🏼
Just bought a dining table here. Great customer service from Alex. And I love my new table!
Very good experience! Great customer service.
Adriana Almonte was very helpful and courteous
Just moved to Palmdale, I was in need of furniture for my new home. When I first walked in I was provided with excellent customer service by Ajuet Rihan. All the employees work together to give the best prices they can. I will recommend this location for any new home owner.
Their customer service was very professional. Juan and Liz were very helpful and made sure we were satisfied. If you are looking for nice furniture and excellent customer service, go to Ashley Furniture Store in Palmdale.
Was looking for a recliner for my husband. Price was about 1000 for a wide leather chair. Flipped over to read about manufacturing. Made in China if motor gets ruined they can't help and only parts of the chair was leather. Bought one at avens in Lancaster cheaper and better quality
Juan Correa gave us 5 star service, knew exactly what we wanted and had the patience with us. Awesome personality and goes with the great service.
Absolutely great experience provided by Iryna and the manager Elizabeth! Friendly and helpful, both were able to get me out of the store quickly and with the bed of my dreams at the best price. (Trust me, I shopped around. ) Very happy customer, I cannot wait to get my bed delivered. Thanks girls! Super sweet with my son as well.
Had a great experience, good customer service and showed me all the possible furniture I could see. I suggest to look for Chelsea if you guys are interested in buying future furniture. Great customer service
Each and every sales person I came across in the store was amazing. Very helpful and knowledgeable. I feel like I'm home whenever I'm in the store.
I definitely recommend this place to anyone very good customer service,they treat me so nice and love my furniture thank you so much.
Great costumer service .
I was help by a person that actually explain to us everything about mattresses his name was Walter he was a very kind and patient person and he helped me decide exactly what we need it and he was really extremely helpful very polite very knowledgeable of what he was selling I am very happy with the help that I got and the service I got I will gladly graded a five-star he made my shopping for mattresses a good experience
Bought a dinning table and bedroom set. Amazing deals and great customer service. Highly recommend
Nice store
The place was immaculate, everything looked really well arranged and inviting. It makes you imagine how your place would look like after a nice makeover. Everyone was very attentive, friendly and professional. The sales associate Walter was extremely helpful, patient, knowledgeable and is very obvious he's a great interior designer his ideas on how to mix and match pieces was marvelous. I have no words to describe how professional, helpful and accommodating was the manager in charge, Linda. It was a great pleasure to deal with. I would recommend this location and this team to my friends and family and anyone who asks me about my experience.
Vanessa Rivas is the bomb dot com. She helped me from start to finish. She was very patient and understanding to our wants and needs while actually taking the time to focus on what exactly we wanted within our price range. Her personality is great also. 5 stars. Highly recommend.
They Alway have good offers
Have everything you need for the most part. Offer good warranties.
5 Starts All The Way!!! I had a great first time experience here in the Palmdale Ashley store. Janice was a GREAT help to me I really owe her one. She took her time explaining detail and even showed me what my mattress should feel like. I am very happy with my purchase and will be coming back for my mattress. Next time your in the store ask for Janice.
My wife and I had a very positive experience while shopping for living room furniture at Ashley HomeStore. Our Sales Rep, Ana, was extremely helpful with pattern and color combinations that will fit in well with the color scheme, and decor, of our home.
Janice was absolutely amazing and a pillar in the store. I love Ashley's furniture.
Cheisea was my Sales Person highly recommended very professional and very knowledgeable she helped me to design my living room.
Awesome store to shop. Rep's are very welcoming !
How do the sales people not speak English, Chase you around harassing you, then not have any information on how to sell you what you came there for? How is it possible to be currently paying on an account there, yet they can’t find it under your SS# or DL #? I think they are incompetent, lazy, and unfairly judging the guest- running an overall poor business. I won’t spend one more dollar there- living spaces is worth the drive to have friendly, knowledgeable staff, able to accommodate the customer. Shame on you and your staff.
Very pleasant experience. I knew what I was looking for, went in, applied for credit and was finished with my shopping experience in about one hour. Received my furniture on the day promised (in 5 days) A thumbs up! UPDATE: I've had this couch for 2 1/2 years, I am very happy with the quality, I haven't had to use the $50 insurance we paid extra, (5 year warranty) hopefully if we need, I hope they are good to their promise. ;)
I love that they have a large selection
Ordered a table with 6 chairs. Received 4 chairs had to wait almost two weeks to get the other 2. Ordered a rug that didn't come after 3 weeks, cancelled order. Their customer service is horrible and I'll never stop from their again. Went to living spaces and had a way better experience when I purchased my sectional, their furniture is also better quality compared to Ashleys Furniture
I have always had a very positive experience with Ashley's Jerry is the best very pleasant professional and extremely good at his job , look him up there l think he is the #1 salesperson there. My over all experience was been very good l have made numerous purchases. The staff is pretty awesome especially the manager Jag!!!! (Cute too) he is pleasant and very helpful with the customers as well as his staff he makes sure you are a satisfied customer.
Went in just to browse around and came out with bags lamps a rug a reclining chair for such amazing prices I was greeted and helped by jag he is so super nice helpful and friendly I love this store and will be coming back really soon this store is so big and amazing prices
Friendly service, non pushy. Our salesman Bobby was great. We were at the Palmdale branch. We’re looking forward to receiving our furniture.
Do your research before going into the show room, know what you're looking for and don't impulse buy. Ask for their best and final offer including tax and delivery. Then go home and sleep on it, they won't push you too hard. When you wake up if it seems like a good deal then go buy some great new furniture. If you're struggling with the price or how to make payments then just wait 6 months and try again.
Came in to shop for a new living room set, my sales man WALTER was amazing! Very friendly and helpful. I will definitely be coming back. It was a great shopping experience.
Excellent!
I had two people to help me to get the day bed and mattress Leticia and Walter very kind very patient and very professional thank you for great service and great furniture will see you soon again I always shop at Ashley Furniture thank you and again thank you for great service
Get Service very helpful Bobby was really helpful I’m very please with the furniture thank you still waiting to get it I will let you know then how pleased I am with it
Since I had done my browsing online I knew what I wanted when I walked in so the rep was very helpful, I was in and out within the hour 😀
Ashely Furniture is our go to store for our home furnishing needs. Not only do we love our choices of fine quality merchandise, the staff is the best. The customer service is outstanding! The staff is knowledgeable and they always offer a stellar deal that makes our shopping experience fun and worthwhile. Kudos to Gerald in accounting, the best deal mover and shaker in thr AV. We always come back to what works best for us and that is our local Palmdale store.
Lots of Options to choose from
Takes forever for the reps there to just get you in and out . Alot of waiting around..the people are nice though.
Great customer service today. I had a little problem and they helped me with no fuss. Very nice people and I love my furniture. I will go back..
The Sale Man Luis was a helpful sales man!. He answered all the question we had n has great customer service he made sure we were happy on everything we got today n made sure it was exactly what we were looking for and explained every single detail the we needed to know I highly recommend Mr. Luis as ur sales man
Cory was so helpful when I couldn't decide on Bar stole. Thank so much.
Nice range for selection. Polite costumer service.
Both the slaes person and the manager were very helpful and curtious.
The only good thing about the store was the guy who helped me. Other than that they kept changing the date of when my furniture was supposed to be delivered, they changed it 3 times, each time calling to confirm that its going to come one day then calling hours later to say my furniture wasnt in stock and that they have to change the shipping date which made it extremely irritating since i had to get rid of my old furniture then cancel all those times with the people who were taking my old furniture. Ridiculous customer service.
I was very disappointed with the service. My expectations were high and clearly not met. The sales person didn't do the other correctly so there were quite a few things missing when I got the delivery. On top of that, my furniture was ripped, when I got to the store to let them know what happened they didn't help me right away. The manager wasn't there I had to wait a long time and once he got there, he didn't come out to ask what went wrong. Very disappointed on how unprofessional they were.
Make sure the item number is the right one on the purphase order. Mine got messed up by the salesman. We got the wrong item. Thank god for the Regional manager he fixed it with no problem. The store manager was not going to help us. And the salesman lied about his mistake. Thank God you took a picture of the item in the store that day to back up our story.
Very disappointed in the associates. Took entirely too long so I bought nothing.
Very nice. Very classy furniture
Michael was my salesperson... he was amazing!!!! He was so accommodating and helpful with all the answers!!!! It was the easiest furniture purchase I've ever made!!!! Thanks Michael!!!!
My shopping experience for couches went very smooth. The associate was very knowledgeable and courteous. I definitely recommend Ashley's to other shoppers and will be returning when ready to purchase a bedroom set.
Excellent customer service! Annie Kasbarian was really helpful!
Michael / Mike was amazing he was not pushy he was personable and funny ! He got us just what we needed and wanted and worked with us to make it stress free ! I appreciate him and his sales approach very much! Love that Ashley does not have hidden costs and fees like other places and again the sales person makes a world of difference - we walked out of sears due to the pushiness and boldness of other sales persons and commission based companies so big thank you to all involved today now I just want my furniture !!! 😁 Seriously can't wait for it to be in our house to make it a home!
Purchased a sofa and chair with ottoman with no issues. Delivery was quick as well. My salesman, Walter, was great! He was very friendly and, once I decided on my purchase, we chatted during the whole transaction. No pressure while I was shopping either - which is what I need in order to feel comfortable; otherwise, I will just politely leave. I have been in the store a few times and he was absolutely the best!
Ashley always satisfies their customers! I'm always exceptionally satisfied with their customer service!!
Most of the furniture is not very comfortable and over priced
Good place to shop
The sales person and manager gave us a great deal! We found the dining table on their website and got 2 extra chairs for a steal!
Decent furniture
Don't buy the Gurdsman warranty some how they find loop holes and they won't honor the warranty I have a couch that has a tear on the seat that they won't fix. It's just getting worst by the day. The woman at Ashleys assured us that any rips or holes would be fixed no worries. But they lied!!! I bought mine from Palmdale Ca. Very frustrating after I spent over $4,000 there.
The staff and very helpful and nice. Definitely will return
We had a great experience choosing a mattress because of the perfect attention given to us by Dustin. He knew everything about the choices that we could make and help guide us to the best selection. He was patient and had a very engaging personality. It was a pleasure to have our order handled by him. We would gladly recommend Ashley Furniture for any home purchases. The assistance by Dustin and his supervisor was exceptional.
Kordian was very patient and helpful. He mad sure we got the best deal on the furniture we wanted.
Walter was great! He is very knowledgeable on the products and has a good eye when it comes to interior design. I have had issues with Ashleys furniture in the past and was very hesitant about purchasing from them again. The manager was not helpful with the delivery problems I encountered (rugs were not delivered, dishes were the wrong color, and lamps were not correct) and it took them three deliveries to finally get it right (over a month process). This experience was much better and the items delivered were correct. However, the same manager would not offer me the 24 month financing which I felt was bad customer service since he knew all of the complications with my last purchase. Other than that, I like the sofa style, color, and shape! My dinning room table looks amazing in my new home and Walter is a doll.
Today's visit was absolutely wonderful! Our helper was phenomenal in all she did and she met every one of our needs, and even suggested a few ideas we hadn't considered that were amazing. Thanks to her, my two year old son will now have a new mattress that he can grow into and we have a beautiful new coffee table. I have never been so happy with the results of walking into a furniture store than I am today. Thank you Ashleys Furniture in Palmdale!!!
Sohel and Jag are two of the best employees my wife and I have ever met. Have been going here for years even when Jag was just a salesman and now he is a manager. Highly recommend anybody to go here and see these two men.
It was a great shopping experience for my family and I. There were many choices. And the sale was wonderful. Sergio our salesman was fabulous.
Our sales representative was helpful and attuned to our needs. The furniture is of good quality at a reasonable price.
The sales ladies Maria and Linda were very helpful in finding a perfect sofa. They were very knowledgeable and we were out of there in no time.
Very polite and informative! They helped me every step of the way(with no pressure), and our sales person Judy was the best!
The furniture looks nice in the store, but is built very poorly.
The sales people are courteous. They assign a sales person when you walk in. I dont like feeling pressured to buy. My sales person didnt use trickery to get me to buy something. I wasnt harassed for a sale. I purchased a bed frame that looks awesome in my guest room. I recommend buying from Ashley Furniture and I will be purchasing things from them again soon.
I do not recommend this place. Terrible customer service , horrible follow up by entire staff. We purchased a very expensive bedroom set, so far we have had nothing but trouble with door hinges and drawer sliders. I called in to take advantage of our warranty we paid for. So as of January 2017 we are still waiting for our hinge replacement. Jag the manager is still clueless. Do dot shop here, do your do diligence and check reviews left by other folks. Just because it cost more doesn't mean it's better. Nightmare to say the least.
After spending 1hr picking a couch and love seat electric recliner spent 2hr with finance office waited for delivery came non electric recliner refused delivery called store they said it was there fault but couldn't give me a delivery date until next day call corporate Ashley office they transferred us to Palmdale store where we were setting in the parking lot after we told the manage to return the furniture she told us the delivery date was in 9 days so we have no couch and love seat for 9 days unbelievable
Korian was an amazing help! I would buy more furniture from him in a heartbeat!
Everything we wanted was the last one so they said and the items were damaged. Even the piece we did finally take was damaged.
Sales man,vernon was friendly and their was no pressure on buying furnishings.
We had a great experience with Walter at the Ashley Home Store in Palmdale, CA. He wasn't too pushy and gave honest advice when it came to home decor. We were pleased with his friendliness and down to earth personality. I would definitely shop there again.
Pleasant
we haven't received our furniture yet however the sales associate Alex Sosa was very courteous and gave us the best deal possible! I definitely Look forward to doing business with him again! I will give 2 more stars when our furniture is delivered
Great costumer service from a sale associate named Walter, ask for that guy 👌
Salesman's are so nice and friendly
Great customer service the floor room was very nice great people was able to get a good price for the furniture everything went smoothly thanks again Ashley's furniture
I had an excellent experience purchasing a beautiful new set of furniture for my home. I can honestly say the process was such a breeze all thanks to an employee by the name of Michael Gomez. Not only was he respectful but also made everything easy and understandable. I can definitely say I'll be shopping there again!
Don't usually leave reviews but with my experience with Ashely Home Store I just had to. I am a very indecisive person but Michael Gomez was very helpful and patient with me and helped me pick at furniture for my apartment. Customer service was A++. Will definitely be back
I went in the other day looking to purchase some furniture for my new home. I'm not the type to know much about furniture and what's best to fit my taste. In the middle of my shopping Michael Gomez was able to assist me and answered all the questions I had. He provided excellent customer service and was very nice and helpful. Definitely a great experience!
Wonderful store, wide selection of stuff and staff is super friendly. Michael Gomez was super helpful when I went.
Very frustrating! When I received my furniture my rug was the wrong color. They told me to call the store and re order. When I called your store your associate preceded to tell me that "it was the lighting" as if I didn't know my colors! She re ordered it and I received the same wrong color! I noticed that the item number on the outside plastic was not the same item number as on the rug. This time I took it back to the store. I showed your associate the numbers and she called the warehouse. She told me she wouldn't be able to reorder until the error had been corrected. I called the store back a week later and she reordered the rug...she should of been the one calling me back!! She stated I would get my rug by Tuesday if the following week. Tuesday, Wednesday and no rug. I called the store and was told by another associate that I wouldn't get it till July 7th! My furniture looks unfinished without the rug! I want to be compensated for this mess!
In love with everything in the store
Maria my sales rep was attentive and helpful. We specifically went in to purchase a buy one get one recliner sale. The only reason I'm not giving a 5 star rating is because of the length of time it took to check out, which was over 20 minutes and I paid with a credit card and did not finance. I had my daughter, three year old and seven months old grand daughters with me and they became fussy with the time it took to stand still and check out. This process could be easier I think.
My husband and I walked into Ashley furniture unsure of what we wanted. We were immediately greeted at the door by our sales associate, Vernon. He allowed us our space to explore and checked back in on us when the timing was right. Vernon-our sales associate Worked with us, recognized our pricing needs and helped us out a ton! I would come back to this store specifically to work with Vernon. Nice, honest, and charismatic man! My husband and I always agree that before we spend our money, we want to make sure our money is given towards nice and hard working people. That is exactly what we got here with Vernon and we felt as if our purchase was very deserving to his work!
A little on the pricy side but offer a line of credit. Very professional associates and not too pushy like other sales people. Very nice variety of indoor and outdoor furniture.
Excellent experience. I loved all the items our consultant Kordian helped us pick out. He really listened to our needs and wants and for such a great deal.
The salesperson was very helpful and did not pressure us to purchase any particular item. She did give very good comments when we asked for her opinion, and directed us to pieces that would meet our criteria. She showed us our options and gave the pros and cons of each. We were absolutely impressed by the delivery team! They were very professional and courteous. I could not ask for more from a furniture store. We will be going back soon to furnish our other rooms.
Sales Lady was pushy, rude, and gave me the wrong information about the delivery of my bed. I called the 800# which only confirmed I was given the wrong information about being able to pick a specific time frame due to my work schedule. I had to pay someone to wait for my bed to be delivered because of this issue. Then two days after delivery the saleslady called me to tell me that the 800# people were wrong and she was right. Who does that? She called a customer just to say "hey I was right". Basically, calling me to argue about an issue that had already been resolved by me fishing out more money because of a saleslady promising something that couldn't be promised for the sake of a sale. The bed is amazing, but I will not go back to Ashley's ever again. Poor services.
It was a very good and pleasant one i enjoyed the sale person he was very nice and patient with me that a plus ,cause i am hard at making up my mind always . thank you
I bought a sofa sleeper and was charge for a protection policy I did not want. I was told that the store would remove the old sofa, but when the driver came to deliver the new sofa he refused to remove the old one. I told the driver not to deliver the new one, he refused and left it anyway. I told Ashley that same day I did not want the sofa and they could pick it up. Ashley's refused. Now they are having a collection agency calling me about a sofa I want returned. Don't shop at Ashley's in Palmdale. I plan to sue if I have to. They do not honor their return policy. Check you sales receipt. They will try to charge you for protection policy you didn't ask for.
Went in to Ashley furniture in Palmdale just before memorial day. My wife and I stoped by and looked at recliners,we walked in to look and was attacked by 3or 4 sales people like a car lot. We went to the recliner section sat on a few , told the sales person just looking for a new recliner ,she told us about the sale buy one get one free, peeked our interest. Told the sales person we will be back for the sale, I didn't go with the wife to look again, our son took her and his wife , we were going to surprise her and our soon to be grandson with a recliner to make her more comfortable through the pregnancy. They decided on which ones and the sales person wrote up the sale. Come to find out Ashley Furniture dose not stock any furniture? And won't SHIP to any of there locations. They only SHIP to customers home. And there's a fee to have it DROP shipped??? Ashley FURNITURE SUCKS RUINED THE HOLIDAY WEEKEND really sad not to be able to take your furniture home with you or pick it up at the store you naught it at ......... SUCKS Sincerely... Robert Stenzel
Clean bathrooms
We got our dining room set and entertainment center here! They have beautiful stuff, we are very satisfied with our purchase!
Very professional and thorough staff specially Ms.Kimra Smith and her manager Ms.Linda. Kimra understood our needs very well and guided us patiently till end of our purchase and even for setting up for delivery options and at top of all got us Best deal with manager's special 😊...Thanks a lot for making our experience Exceptional.
We got the chairs we wanted at a good price. Good friendly service.
Schyler and I were very pleased with our purchase today. We were very satisfied with Judy our sales representative who was very professional. Todays experience deserves the five stars and we would definitely return again for future purchases.
Beautiful furniture and great customer service!!!
Great service, listened to my requests and helped me bring my vision to life for my new house.
Pretty extensive store with lots of options and ideas...decent sales...sales rep was helpful without pressuring me...
Adriana was my salesperson I highly recommend her A+. Pete is awesome too!!!
Very professional and informative.
My experience has been horrible because I bought a living room set and they told me I would have it in a week and it's been over a month and I have not recieved my set and I called to complain and they said sorry that I won't receive it until possibly the 27th-29th of may and if I would of known that I would of never bought the set.
Amazing customer service ! They truly give a white glove experience!
Went looking for DInning room as well Living room furniture. I was approached by an employer, asking could she help and that she did. Not only taking the time to help me, the time she took. She made me feel she cared about my concern. As well helpes me pick out a few other things like pictures for the wall, pieces to place on the coffee table aa well yhe end tables. She was the best sell person I've met as well as the Manager. I would highly recommend other to ashley Store. I well ne rerurning to make more purchases.very Happy with the service that was provided as well ALL tne tjings i purchased. Thank you Ashley.
The furniture is nice and there are good deals but you need to have really good credit and money to get anything.
The sole purpose we bought our furniture at Ashley store was for both Sergio and Kimra.. Their professionalism and characters were both welcoming and helpful in our buying decision. Ashley has plenty of inventory to choose from, and a wonderful sales staff to help you. I highly recommend seeing either of who worked with us. Thank you for making our purchase fun and easy as it should be. Kimra, enjoy your move to the Long Beach location and your new life-adventures that follow. Sergio, we wish you the best in your future journeys. Thank you Sergio, Kimra, and Ashley furniture! Another happy customer!!
Great
The young lady that sold me the sofa was so helpful in my purchase. I will be back to purchas my hole bedroom out fit in August for my new bride.
Amazing customer service! Dennis Perez was very knowledgeable and helpful. Was very patient and help us with. First time here and a great experience!
Dennis Perez helped my wife and I out tremendously. We got exactly what we wanted, thanks again.
Terrible customer service when it comes to telling me when my furniture will be delivered. My husband and I were lied to time and time again. It's just not OK to lie to someone who paid good money. We just bought a house and we've been sitting on the floor for weeks and they just told me it's going to be another 5 weeks. I know this is first world issues just letting you all know that it's full of liars.
Nice store good customer service
Dennis Perez helped us find our perfect dining room table! He greeted us at the door and helped us all the way through from beginning to end! Thank you! Will definitely come back again!
Dennis perez was great. Very patiemt and gave us the most information possible !
Dennis was the guy who help uss he was very knowledgeable and very nice and patient since i was unsure but he helped us choose
Ashley HomeStore was fantastic! Everyone there was amazing, Vernon Isaac was so helpful with all of my questions and needs. He did not let us leave without being extremely happy with our visit. Clay from the acceptance now department was also amazing he was very helpful explained everything to us perfectly and answered all of our questions. They are both amazing store associates!
Great and friendly Service. Dennis Perez was very knowledgeable and provided great feedback which made my purchase decision a piece of cake.
The staff is very friendly and helpful
really like this store esp the guy that helped us....dennis..he gave us a good deal..
Dennis is the man! he hooked us up with awesome stuff & huge discounts!
Very friend staff
Bobbie and Dennis were very helpful and patient. First time in the store and they made our first purchase a pleasure. Thanks to both if them!
Salesman David was a great help make sure you work with him!!!
I definitely liked the service at the store. Kimra Smith said I would in and walk out with something and a smile.
Excellent customer service, just got our self a nice dinning set, Dennis Perez helped us out, very professional and knowledgeable saleperson. Thank you Dennis thumbs up on your customer service.
Juan was easy to work with and explained all the costs to us. Wasn't pushy and gave us space to look at our pace.
Love the selection, the prices, the customer service, and the timely delivery. My place looks wonderful
They were great took there time explaining different options. Dennis was very patient and took his time and did not rush us to make a choice
We had excellent experience while shopping at Ashley furniture at Palmdale California. They have large variety and good quality furniture. Dennis Perez was very helpful, courteous and gave us excellent deal. He helped us choose the right sofa and accessories. Will definitely come again and recommend to family and friends.
My visit today at Ashley Furniture was very pleasant.I was helped by Dennis Perez he was quick and efficient to what i needed to pick out a gift for my wife.
Great Job Mr. Juan Correa
Juan was very professional, courteous and friendly. He was able to answer every question that we asked. An overall very pleasant experience in purchasing our chair.
Juan is the best salesman. He doesn't pressure you. Just let's you shop in peace. Highly recommend him. The prices and the interest free payments is non comparable!!
Dennis was very helpful and got us the price we wanted. Uber happy with the quality and price.
Janeth gave us great service
David Sipes Gives me the best sales ever and insight about the merchandise and buying. One of the best sale person
(Translated by Google) I am very satisfied with the saleswoman Janeth, very friendly and very attentive and resolved. All very well I have several options in furniture and decoration ... I am very grateful. (Original) Mebsiento muy conforme con la vendedora Janeth de muy amable y muy atenta y resolvió. Todo muy bien mebsio varias opciones en muebles y decoración... Le estoy muy agradecida .
Excellent help with selecting furniture. Excellent financing.Quick deliver.Overall great service. Kima Smith was very helpful.
Ashley furniture home store is the only place to shop home furnishings. The sales people are helpful and kind and the management has always helped me out when things don't go as planned.
Leticia has always provided us excellent customer service. Very helpful & professional. With all the competition out there, good customer service makes a difference. Thanks Letty!
Great service with Ali helping me
Great prices and friendly staff, especially Walter.
Thank you for being so nice and helpful Kimra. If you're going to shop at Ashley's ask for Kimra!
When I first came to Ashley I came with my friend Terrell J. to help her pick a Bedroom set ..they were so nice and helpful the Sales lady Letty and Manager Linda. They gave me such a GOOD!! DEAL I could not pass it up!!! I got Living Room and Dining Furniture and it is just BEAUTIFUL❤ THANK YOU ASHLEY
Judy and the staff at Ashley's Furniture were exceptional!! They truly helped me when I was looking for a new sectional for my family room and blessed me with a huge discount for an amazing sectional!! Thank You Judy for your wonderful customer service!! I was truly satisfied!
The advertisement on TV was alive there's nothing in that store that you can get for $69 a month the whole commercial on TV is a big lie
If someone else had more selections we would have bought elsewhere. The pricing of items here is made impossible to understand on purpose. Our salesman promised to try to handle some of the shipping and conveniently forgot. Don't Shop At this Store -
Absolutely the worst transaction I have ever had in my life. Save yourself hours of frustration and shop elsewhere.
Purchasing the item was easy, however; the unit arrived late, then it was not told to us that one piece was missing. Next, I had to call to figure out what had happened to which they never really aplogized. Lastly we were told it was coming, and once again..I had to call to find out that the last part of my unit was "damaged" yet no-one ever called us! now only God knows what is in store for us next..not good, not good
Excellent service and delivery was smooth. Thanks for your service.
This is the second time I've purchased sofa sets with Ashley's. I purchased some on Sept 9th, my couches were delivered a few weeks later but my tables were on back order with a delivery date of the Oct 27th. On Oct 26th I received a delivery confirmation call to have the tables delivered on the 27th and confirmed it with them. On the 27th they called me again and said their delivery truck broke down and I would be rescheduled for Sunday the 30th. On the 28th I got another call saying my tables were on back order and won't be delivered until Nov 13th. We went into the store that day(customer service was not helpful at all) and spoke to a store manager who was able to get us back to having a set of tables delivered on the 30th but that never happened. Went back to the store today and was told by a different manager that they were on back order until Dec 9. I don't understand why at one point they were on the truck to get delivered and now they won't be available until December? As we were leaving the store another couple walked in who was dealing with the same problem. They have no idea what's going on there, the manager Jack is not helpful at all and we won't be going back to Ashley's.
Great service, beautiful furniture. Good sales
They refuse to repair our leather reclider after we paid for the Warranty. I posted pictures hope everyone see's them. They did this to my other family members and lots of people in The Antelope Valley are tried of them to. Back furniture and they do not care or stand behind their word. They can call me I would love to show them my reclider with the tags still on them. They leather is peeling off in chucks.
The sales associate did a great job helping me select a living room set. But the store has a bad customer service with letting the customer know if the furniture that I had ordered were going to be late. The first time for the delivery the delivery driver were late and they said that I had one piece that was on back order. So then I went back to the store and I was told that they could get it to me about a week later. So we had a date setup, so then I waited and waited and I never got a call from the store or from the delivery drivers. So I decided to call the store and was told that they either didn't have the piece that was on back order, or it had gotten damaged. So now I am waiting another week. hopefully I will get it this time.
Bought there famous living room set package two years ago/ table, couch, rag after friendly sales person talked us into! table broke after a week, couch( spring) frame became a part just after three month, went back to make a reclamation, they are not covering this, so sad, offer from Ashleys was to buy another couch for $500, is not worth the buy!
New store policy had me thinking I was being robbed and a case of Identity Theft as the Store Representative did not want to accept my Ashley Credit Card for the entire purchase, but also asked for a Deposit towards the purchase and Delivery and a Bank Credit Card with my personal ID...as the Representative walk off toward the Service Desk in the Store with all three cards in hand , then left them on the counter at the Computer in front of Me as a sat and watched the Cards, I wanted to grab my Cards for personal safety, but I waited and then the Representative return and added the purchase to my Ashely Credit Card and returned all Cards to me, I was relieved knowing any other transactions to my Bank Card would be reported...Delivery was provided as agreed and I an satisfied with my purchase...
So disappointed with this experience... Bought our living room set over a month ago and was suppose to get it delivered 2 days ago! Got a call saying the sofa was backed up so they would deliver love seat and recliner but sofa would take another week or so. So ok it is wat it is...now been waiting all morning today for my delivery which was set to be delivered today and wait for 4 hours when I finally decide to call and get told that they had to cancel my order for today because their policy says everything must be delivered at once. Very upsetting my order was already a day late and now we have to wait another week or so after almost a month...
Once they sell you the furniture they don't answer the phone. Had to have the Santa Clarita store send them an email to call. They didn't take our old mattress like they were suppose to. Spoke to sales guy and store manager. Said they'd call back and never did. Called corporate and she said they'd call back and never did. Finally had Waste Management do it. They get your money and forget about you. Will never do business with them again!
Cheaply made furniture, I'd half expect to see this stuff in a college dorm room
Glad I read the reviews was looking to buy furniture here but after all the customers that had problems n the management fail to do something about it never mind
Thank you very much it all came in good thank you very much. And the delivery was good too thank you very much. And have a great day too.
Was thinking about applying for credit and buying a new recliner. After reading the reviews just wanted to thank all those that posted their reviews. Will be doing my shopping somewhere else.
Not impressed with the overpriced, cheaply made furniture. We purchased a guest bedroom set (bed frame w/head and footboard, nightstands and mattress) Made in Vietnam. Mattress is very comfy. However, the rest of the set is not well made. Laminate type veneer which began to separate and wrinkle???? Bizarre. Suggest you shop elsewhere.
We purchased tons of furniture and the couches are terrible quality and we purchased the extended warranty sales rep said it covers everything but when we filed a claim it was denied. They refuse to fix it or refund us our money for the warranty since they refuse to fix anything...terrible place to purchase furniture!!
The service was ridiculous! The time it took to process everything was like 3 hrs. After having the bed for 1 month, the mattress was lumpy. I called them and they told me that they could not change it. It was only 1 month! Its ridiculous! And I thought we had bought insurance for the mattress so they could take it back if this happened. I am never furniture shopping at Ashley's again!
I thought I was purchasing a quality product. Four days after owning the chair the recline function broke. It has the electric recline which I thought would be 'cool'. I called in and was told customer service would call me back. Once they did they troubleshot it from the phone and are sending a switch to my house. That process takes two weeks and then when I get the switch I'll have to call back in to schedule a repair person. (Most likely during my work hours meaning I'll have to take vacation time to get my brand brand new chair fixed). I called the store manager; Jag, who told me they do not have a return policy. Only a repair or replace. I'm disgusted with the service and grouchy just looking at a broken $1500 chair for two weeks now. Hardly seems like quality to me and nothing in the form of a true "we'll make it better" type of business.
Great service and very helpful wit the delivery. Now I am going to climb into my new recliner and enjoy me evening.
Bought the 5 year extended warranty sales rep lied to saying that it would cover anything. Called up the guys at the warranty and they refused to do anything because the one year warranty had expired and the five year warranty only covered accidental damage whatever that means. Don't buy furniture here its cheap quality at inflated pricess.
Worst place to get your furniture!!!!!
Purchased a tempurpedic for $5k. Was an awful experience. It was ripped when I got it, they refused to take my old mattress even though I scheduled to have it taken. Still trying to resolve the issue but they never pick up the phone at the store. Just awful.
My sales woman, Kimberly was knowledgeable and gave sound advise. She was patient and informed me on how long the sale would last and took me through the riggers of buying a mattress. It was delivered the next week and the delivery men were excellent. I have an account so purchasing was a breeze. No complaints.
Great place to shop and awesome (not pushy) sales associates and managers willing to help you get what YOU want.
Sales rep was pretty rude; I took my parents with me to help me pick out a desk- despite me being the one looking for a desk she was selling to them to get their approval? I don't even know.
Bought a bedroom set from Juan who was a fabulous salesman. Informative, friendly, and wasn't pushing us to buy something we didn't like. He helped work around my changing schedule. The delivery people were in the later part of the time frame but set everything up in around 30 min which was very nice. I can definitely see how some of the salespeople can be annoying and hovering as there was no less than 7 salespeople compared to the 3 or 4 customers. It seemed like every time I went into the store they were trying to be the first person to talk to you and hand you the specials page. Overall I really enjoyed my purchase and experience minus the few hovering salespeople.
We have purchased several pieces of furniture from Ashley before, up in Ridgecrest, California and now Palmdale, California. Each time they have come in and set up our furniture right where we wanted them. The couch for the living room set we got when we moved into our current house had the seat on the center section come apart. We called the service center they had a new section delivered to the house within a couple weeks, and the technician came the next day and put our couch together. A couple months ago we ordered new living room seating, the previously mentioned set was thoroughly worn. They came in put it all together and placed them where we wanted them. Our shopping experience was has always been great with them. This last time we had ordered a sectional, got home and found out that it was too big for our living room. When we called them to let them know, they were awesome about it, and cancelled our order. The next Saturday, we went down and looked around some more. We ended up getting a 5 piece set and it looks and fits great!!! We'll be coming to them for our next purchase, new/BIGGER dinette to replace our current/small one that we have had for 12 years.
Worse services. Beside being pushy, the person that was helping us left us to deal with two other customers. And other time to get his lunch out of his car. It took us 20 min to pick a set but yet it took 2 hrs to do the paper work and then stilll trying to get help from other co-work. So at the last min, I just walk away. It was the worse services I ever seen.
Nice furniture. Friendly but pushy. I couldn't even shop in peace without this one sales rep breathing down my neck. I am very picky and take my time to plan. I had to tell this rep to leave me alone for a bit.
Purchased a desk with one drawer. Desk was delivered. Parts were left on the floor, and the one drawer the desk had would not open all the way. There is no way the installers missed this. The store Manager Jag Daswatta was less than helpful. Would not even call the warehouse and say hey we messed up, lets get this guy a new desk and make it the last stop of the day. I already took 4 hours off to wait for them. I asked for a refund. Later the warehouse called and said they could make it the last delivery of the day so it would get there after 5 when I got home. On the day of delivery the driver calls at noon and says he will be there in thirty minutes. I explained what the warehouse said the day before. He said he would make some other deliveries and give me a call back. He never did. The store called and tried to set up a new day, again at a time I couldn't be there. Someone has to be able to just tell the drivers to make it the last shop. I got ahold of him, some manager somewhere should be able to as well. Just a bad experience all around.
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
