Ashley HomeStore Palmdale, CA 93551

Was in and out in no time. The customer service representative was a lot of help.

Chelsea was very professional and speedy service. Thank you Chelsea and Walter for your help.

Let me set the scene, I walk in and I'm greeted happily by the staff. Immediately my eyes catch a table my Grandmother and I start gawking over. Then the wonderful employee, Matt, walked up to us greeting us again and following up with a few questions. I told him I was looking for a dining room table and chairs set. He showed me around asking me questions to get a feel of my style and ultimately showed me what I wanted EXACTLY. I left empty-handed that night but left with my mind full of ideas and all the great deals they had. Matt reached out to me the next day and I went back and I purchased the table set. Now let's talk about that. I made the purchase and set up the delivery date. They came within 10 days AND set it up under an hour. So amazing. 10/10 I am fashoooooo going back. Thanks Matt! Youre awesome!

Horrible customer Service. I paid for delivery and assembly. Delivered my furniture and did not assemble it left it in the middle of the floor. I have made 10 calls, spent 6 hours on the phone and am currently in the store going on 4 hours today with no results. 4 other people are here in the store with me right now unhappy with delivery and assembly. Hold time when you call is over 30 minutes. Agents promise to call you back but never do. Set up an appointment for them to come out today and called to verify then was told noone is coming today. Very ride people answering the phone. I told them my daughter keeps falling over the box of furniture in my kitchen and Alicia told me bv to not let her walk in the kitchen then

Good Service from Bobby, he goes above and beyond to help you find what you need. Ask for him!

Overpriced for not that amazing of quality. Lots of old antique looking furniture. Whereas i tend to go for more modern. Selection is eh

Customer service. Was very good. Everyone was friendly and ready to help.

Horrible customer service..they sell you furniture that they can't deliver for Months out, and they don't tell you that up front.

It was great now I have some furniture

BUYER BEWARE! BUYER BEWARE! The person I worked with was a delight to work with but buyer beware!!! They have nice quality furniture but in store they charge $149 for shipping. Online you have the option of not paying that if you can assemble yourself. Online $149 is if you want delivery and assembly. Free shipping if you just want it delivered and just assemble yourself. I also asked Ashley's furniture online and they had no concern, nor they cared to take away your $149. They responded with stores can make up their own rules. This is how chat went: *Sending as Carol G Why do you guys charge shipping in store but not online? *Ashley HomeStore You are now connected to Alissa The store is able to set their own prices and procedures. *Sending as Carol That is not right for the customer though. It is $150. *Ashley HomeStore Where there any other questions I can assist you with today? Besides it being a disgusting response this is a concern to me because people work hard for their money. Why if it is a low income parent and they are unaware of this? That is $149 they could have used on something else. I posted the screen shot. The store would not wave that fee either even though my item requires no assembly. I was told that is what they charge. Someone might say just order online but that is not the point. ASHLEY'S FURNITURE YOUR STANDARDS ARE DISGUSTING AND EVEN THOUGH YOU HAVE NICE FURNITURE I WILL BE TAKING MY BUSY ELSEWHERE. YOU DO NOT DESERVE IT!

Waited patiently for my daughter's bedroom set to arrive ( was ordered in August) and received partial items in mid Oct. The dresser and nightstand were missing. After the long wait we get half the items? So now we contact the store and get the runaround, first they said it was deliverer on Oct 8th, ok to where, because we dont have it. They told us it would take 48 hrs to track, so we wait again, then they said that the dresser and nightstand were canceled from our order.. what?!? Why would we want a partial bedroom set and pay full price. This is absurd, we want answers not runaround. I'm sure come payment time they want a full payment, well we want our full order. ASAP!!! Eveyone and anyone facing this same issue, please report this to the Better Business Bureau.

Worst place to buy from!!! I bought my daughter a bedroom set back in August(8/30/2020 to be exact) & I've yet to receive her FULL order, mind you I had to wait over a month for the first part of her set. I understand we're in this covid situation which has slowed down many things but c'mon, this is not the first time it happens with Ashley. Back in 2015 I ordered a sofa set & also waited over a month, so don't feed me that covid storyline. I've made several attempts through the phone, they couldn't help, they advised me to go to the store where I purchased, I did, a person named Noel tried to help me, he said it appears that the dresser & nightstand was delivered on Sept 8th, which is a bunch of bs because I've yet to see that. He told me he'd investigate & call me within 48hrs, fine, I kept my cool, allowed 48hrs to transpire, the day came along, no word from Noel. I decided to reach out to him & check the status, he responded hours later saying he had been stuck in a training class & would get back to me as soon as he was done(that was on a Friday) no word from Noel whatsoever that day. The weekend came & went, I waited on Monday to hear a response, still nothing. I finally reached out again, the response I got was: [I did follow up with Stephanie, she and I were trying to figure out why and who canceled your order back in September she does have it now she is aware of what's going on and doing further research to get you an answer I will keep following up but if you do want give her a call at the office as well.] So, all in all I am tired of getting the run around, I don't have the time to be calling you guys nor to visit your store. I am very fed up at this moment that no one seems to care but solely making sure I make my payments on time. This is ridiculous!!! Do not buy from this store if you want to be treated this way!!! This is the last time I will be shopping at Ashley's, I would rather take my business elsewhere!!!

Staff member at the Palmdale store was great. Ordered new couch, loveseat, ottoman and bunkbed for my son in August. Was told it would be delivered on September 26. I got rid of all my old furniture and my son's bed to make room for the new goods, only to get a call the day before delivery that it would not be until October 31st. A week from that delivery date, guess what? Another call saying the mattress could be delivered in November, but everything else, not until mid December. Great..a mattress but nothing else. Really?! Four months without living room furniture while my son sleeps on the floor?! Plus, everytime I call the store, I'm on hold for 40 minutes, then get hung up on. This happened three times in a row! This is not ok, is TERRIBLE SERVICE and stop blaming COVID on a poorly run business!

Ordered three weeks ago. Was told delivery date scheduled 10/17 and to call end of the month to see if we can push it up. Called and was told November for some pieces. This is very disappointing given the fact I have no bedroom furniture and can’t go through any of my stuff to get unpacked from my move. Update: furniture is scheduled to deliver the 19th so hopefully everything arrives. I was sent a gift card for the inconvenience.

No customer service at all in the palmdale store, called several times, the pass you to another computer generated message, took my money, but no one to help me

UPDATE: October 8, 2020, my order from June 14th is still INCOMPLETE! I am now attempting to cancel for the FOURTH TIME! I could not be more disappointed with the service we received at Ashley Furniture in Palmdale yesterday, 6/14/20, so much so that I'm going to leave this right here.... We entered Ashley Furniture somewhere between 5:50-6:10 p.m., we were greeted by an associate named Olga. Olga gave us ample space and time to meander around the store, which was much appreciated! At approximately 6:35 we located Olga, and toured the store with her, showing her the items we wanted. Somewhere around 6:50 Olga entered our list of items into the system, however, she encountered a problem with one of the items; we didn't want to purchase a bundle, and only needed select items- somehow that threw a wrench in the system. As Olga was trying to problem solve, there was a sudden radio unit announcement made, "All day shift, get off the clock!" Not two minutes later, additional radio announcements were made one after the other, "All day shift GET OFF the clock!" and, "All day shift, YOU BETTER be off the clock!!" The announcements were so unsettling and menacing, I couldn't believe someone was actually barking orders, like that. My 12 year old even made a comment about, that person being rude! It was obvious that Olga was a day shifter, she became a bit frazzled, and proceeded to call over an individual named Kevin. Mr. Kevin, with very little tact and very little care that we, the potential buyers, were standing next to them, said to Olga, "Olga, go clock out NOW!" Olga snapped back, and said "Kevin, I need to at least tell you what they need, so you can help them!" Kevin responded, "If you don't clock out now, you're going to be in a lot more trouble than you already are! I'll get Elena to come help them, but you need to leave RIGHT NOW!" Kevin was the radio voice. So, now at this point I'm incredibly agitated and I turned to my husband and said, "I'd like to leave now, also!" My husband responds with, we're almost done, lets just wait. Suddenly a Ms. Elena shows up, switches up to her native language, says something stern to Olga, and Olga kindly said her good night to us, and politely walked away. At no point did Mr. Kevin, the manager, make an introduction of himself or Elena, and just like that, Kevin dissapeared. Oooookay, so moving forward we are now stuck with Elena, who gets on the phone and communicates in her language. Moving forward, it is now 7:45 when it was discovered that the order was erroneously entered under my husband's name. Elena proceeded to fix the order, so she thought. The second attempt, (now 8:10) somehow, also generated under my husband's name, (I'm the card holder). Now a third attempt is being made, and suddenly the Manager Kevin reappears, long enough to make two statements to Elena in front of us, "Olga gave them an additional unnecessary discount and now I know I need to retrain you and her!!" He was clearly upset. Meanwhile my husband kept telling me, we're getting a good deal! When all was said and done we walked out of the store at 8:30. While outside, my husband explained to me that Olga did indeed give us an additional discount, a 50% discount!🤦‍♀️ We've never been opportunistic and we've always gone back to pay for any overlooked item, but this time- No! That manager was the WORST manager. I'm conflicted about walking out with an additional 50% off, and I hope good things for Olga, but we will never revisit Ashley Furniture in Palmdale again!

Good

im so disappointed i will never order from Ashley again. my order has been on back order for months. they call me the day off delivery and reschedule it for another month and when i called the main office the guy thought it was funny. im just getting my money back. ten thumbs down