Ashley HomeStore Palmdale, CA

They have a good selection and what seem like deals or sales but everything is over priced, you must haggle to get them down. Our first haggle our saleswoman came down $1000, second time another $500 after asking the manager. The furniture is cheap and falls apart quickly. If you apply for credit (synchrony) through the kiosk it'll just tell you how much you're approved for without confirming if that's what you want.

Isac was very professional from the beginning. He was very helpful until the end , he showed me all the mattress options of the specific size I was looking for and he help me find the right one for me!!... I'm a return customer and I will be back for more items on the future THANKS to the wonder customer service of isac.

Nice customer service!

Nice furniture, a bit pricey but got nearly a 50% discount sale. Delivery took a week.

Very poor I bought furniture over a month ago and now they can't deliver for another 2 weeks. They took my money and I am sitting on the floor.

Helpful and knowledgable about the items we were looking for. Always friendly and ready to help.

I have bought from ashley in the past, in store. I got my entire living room set and my dining room set there in 2013. We sat down and discussed financing options, and had a really good experience. Last month My husband and I went in looking for some new couches, because the spring in ours finally broke and it was more of a need than a want. We were looking around and saw a set we really liked as well as a recliner. We had everything in order but this is where we encountered the issues. The man told me that with all of the discounts for the current promotion, the total should be around 2100, which I thought was a reasonable deal, since it was the black friday sale and they had some good specials going. I was in love with our furniture. I told him we could go over the financing options, so we could place the order, that would be here before christmas, which was even more exciting. He took me to a kiosk and told me this is how they do their financing now, so I input the information, because he told me it would just give me the financing options to choose from, WRONG!! It signed me up for an Ashley Furniture Credit card, which is NOT what I wanted to do. After it was done I asked him why I now was a card holder, I did not want to open a credit card, he shrugged it off and told me that was the only way to get 0% financing. After that he proceeded to tell me, my furniture that he already quoted me 2100.00 for was going to be 3600, because now it "didnt qualify for the current promotion" when prior to me going through the steps of looking at the financing I was told it did!!!! AFTER I had the line of credit. I walked out with no new furniture, a new credit card and no choice but to buy my furniture through them because that line of credit was now open and I did not want to try and open another line of credit elsewhere. Long story short, be AWARE, they are sneaky!!!!!

I had no idea I was going to purchase a new living room set, I was basically browsing. Well Juan, my salesman was so positive and helpful I walked out of Ashley Furniture with a beautiful living room set. The furniture is super comfortable and will fit into my home perfectly. I’m excited to receive the furniture. Shout out to Juan for ALL of your help, you made me so comfortable with all my searches and changes. You were awesome. I’m happy I came in to browse furniture.

I am infuriated by the customer service at this location. We bought over $7k worth of furniture from them for a new home. The first night we went to put clothes into a chest of drawers, the slide on the drawer fell off. They said they'd have to send out a repairman.The repairman didn't come for two weeks and said he could probably fix it, but needed to order the new slide and that it would take a week or so to come in and here we are almost a month later and no part has shown up and I cannot get firm information from anyone. I would NEVER buy from them again.

During the initial visit to the store our salesperson failed to annotate everything we actually wanted so when our order arrived we were missing the couch we purchased. Luckily we weren’t charged and I SHOULD have checked the receipt thoroughly but I wouldn’t imagine I’d have to. The chest we received for the bedroom has a busted drawer which can’t be used and multiple attempts have been made to have it swapped for a new one. Unfortunately the company won’t simply swap for a new one. They want to fix the one that was delivered. It has been a month with no resolution. Bought brand new furniture and can’t use it.

After you have purchased Customer Service is Horrible and Managers dont have time to talk to you to resolve Problems they only have time to Sell !! They are done with you after the sale is complete.

Great furniture but bad service, I had ordered a tv stand with fire pit. My order came in 2 weeks late and to top it off they brought the wrong item. Very disappointed with Ashley homestore.

Went to the one in Lancaster, great experience. Best Salesmen ever!! Great deals and the store had everything on sale

Horrible place , only good thing about this store was....nothing .

Way more expe sive than any other furniture store in California. Pushy salespeople.

(Translated by Google) Very good service (Original) Muy buen servicio

Bought a Table and six chairs..paid for delivery and set up..looks like the 3 stooges showed up at.my home.Dropped the box table to the floor..walked in and hit the chandelier...forgot and left one chair behind at the warehouse sonthe order was incomplete..waited an hour to confirm with the warehouse that the chair was there. They left and I didn't check the bottoms of the chairs due to all the confusion. Right leg was broken and built without washers and they put glue and paint to cover it.I called and they won't replace chair.I have to wait 3 weeks for a tech to come and fix the broken chair..never again..I called and am still waiting on the manager to call me...stay away