Ashley | Palmdale, CA 93551

Sales person was knowledgeable and helpful. Unfortunately the delivery charge was never mentioned only the fact that they would take my old mattress for "free". My bad for not asking about a delivery fee. It is a hefty delivery fee so really there is a charge for removal of the old mattress.

I purchased a table set in June of 2022 the table was damaged looked used so they said they would replace it. The second time they replaced it i had the same problem damages. The third time it was replaced the delivery guys dragged it across the ground damaging it . I waited days for repairs and now the cushions on the chairs are wearing and i was trying to get a replacement table but i was told since i waited to long it might be a no go . I explained to them i been sick and couldn't be around any one and i called them and told them that i was sick and the customer service representative told me i had no time frame for a return because the table was still within the warranty window . I spent 2000 dollar's for nothing and i truly regret it . I was also offered a 50 dollar gift card for the inconvenience for the problems in the beginning but never got it because the sale's rep sold me a dream i will be contacting my Bank if i don't get the correct customer service as needed and or go to court because 2000 dollars is alot for used or damaged furniture and the insurance on it sucks because a marker is used to fill in damage i need someone to please reply before i go file Court paper for being sold a dream this is fair.

ALL I GOT TO SAY SHOP AT ASHLEY FURNITURE EXCELLENT CUSTOMER SERVICE WALTER BY FAR THE BEST GUY WE COULD HAD FOUND TO HELP US HE JUST MADE IT SO EASY N FUN AT SAME TIME GREAT POSITIVE ATTITUDE N VERY PROFECIONAL.. ALSO STHEPHANIE WAS VERY HELPFULL N SUPER POSITIVE VIBES THEYLL WORK WITH YOU AT ASHLEY..

(Translated by Google) Good attention The bad thing was that I asked for a TV cabinet that was in the store. José asked if that was the price of the furniture. I answer yes and then buy it. And the one that came home was completely different, they didn't want to make any changes. Because what has been received is packaged as we know it is until it opens and the manager in charge was still rude to sell, they are good, but when there are mistakes they are rude, I would never have paid what I paid for what they swallowed, those pieces of furniture are common for paying a high price I do not recommend this furniture store like my friends. That they bought furniture and Insurance and when the furniture arrived. They reported and they didn't help them at all. (Original) Buena atención Lo malo fue que pregunté por un mueble para tv que estaba en la tienda. a José que si ese era el precio del mueble. Contesto que si y pues lo compre. Y el que llegó a casa fue completamente diferente no quisieron aser cambios que. Porque lo avía recibido vienen empacados como sabemos que biene asta que se abre able y la manager encargada todavía se portó grosera para vender son buenos pero cuando hay errores se portan groseros yo nunca uviera pagado lo que pague por lo que tragaron esos muebles son corrientes para pagar un alto precio yo no recomiendo esta mueblería al igual que mis amigas. Que compraron muebles y Aseguranza y cuando les llegaron los muebles. Reportaron y no les ayudaron para nada.

Jose Ruiz is great! Come ask for him

Mukesh is a very helpful and knowledgeable person. He made a very good impression and made our shopping experience beyond amazing, I really recommend you stop by and ask for Mukesh, I know I will next time we come back!

Quick and Efficient for my first time shopping there!

They need to be a little more upfront with their return and shipping policies. After looking to purchase an area rug ($350), they told me that if I didn’t pay for their “in home delivery”, which is an additional $70, that I couldn’t return it. Awful. Start with that so we don’t need to go through the whole ordeal of purchasing without the nuances.