Ashley HomeStore Palmdale, CA
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
the employee.. he was so helpful Vernon Isaac he is an amazing man at the palmdale CA store and took his time didnt push us for nothing ans even helped us to get what it was more affordable to us
Great professional customer service from walking into the store, all the way to delivery! Highly recommend Ashley furniture store for anyone that wants a no pressure pleasant buying experience. My furniture consultant sales agent was Juan C., he did a phenomenal job listening to my needs and helped me get the right couch for my family, thanks! 😀
Thank you Krista W. For the wonderful experience and for helping us buy the perfect furniture.
Awesome experience in store thanks to our sales person we received amazing discounts!
Love love love our experience!!! Thank you Samantha!!
They delivered me cheaply made / damaged sofas on 10/12. I called next day (10/13) and they will not accept return until I told them about 72hr policy they then said they would open a case, I have yet to be contacted by anyone now 10/23. I paid $3000 and still owe $6511. I should not have to pay for something that is damaged and that I don't want. I will never again go to Ashleys furniture home store. Complete waste of time and money, now filled with frustration and anxiety. I will be contacting the BBB. Update 10/24: sales Rep Ri suggested I come and speak to customer service in person. Stephanie was very helpful and said she should be calling us for pick up date tomorrow for return we will see. I hope all turns out well. For now feel a little relieved, will update.
DO NOT SHOP HERE!! Do not stand behind their merchandise. Regret ever stepping into Ashley's furniture.
I wish I never stepped into Ashley's if only I could give no stars. They rush to sell and once you've paid they give you the runaround if you're not happy. They delivered cheap/ damaged sofas and beware they do not stand behind their products. I will do all I can to not give them another penny. I will be contacting the BBB and my lawyer.
Ashley customer service failed again and again! There are seemingly dozens of sales people in the store, but once we paid, customer service has been absent. We're awaiting a delivery that was scheduled on day of purchase but was removed from the calendar with no notice and no attempt to reschedule. I found this out by spending an hour waiting for and talking to customer care on the phone. I rescheduled for another day and again, heard nothing. Another two hours on the phone and a second time delivery was cancelled with no notice. One in-store customer service staff attempted to squeeze us back into delivery, but the warehouse never responded! Presently i have no delivery svhefuled and have yet to hear from the company!
Worst customer service ever! If I could give zero stars I would.Location on 39626 10th st west Palmdale, ca 93551. Yesenia is the laziest, rudest, most unprofessional person I’ve ever dealt with. I spent over $7grand at this place only to receive damaged, defective furniture. I ordered an adjustable platform for my mattress which they lost the remote to. When I went in the store to raise my concerns I was treated so poorly like I was in the wrong when they’re the ones who messed up my whole order. They have given zero help. I completely regret giving them my business. Save yourself a headache don’t shop at Ashley’s furniture!
I go in to Ashley Furniture, and my Was created by the front desk... she explains the sale.. and nobody else cared to stop and help.. 10 ppl standing around... I asked someone and he kept walking
The in person customer service is iffy, you either get someone so aggressive with their sales pitch end up making me feel very uncomfortable or someone very relaxed and easy to talk to. When it comes to getting in contact with the store it is impossible. The store number redirects to a call center and I even had the call center call them and the still didn't answer their phone.
Ashley's furniture store is a huge SCAM!!! BUY SOMEWHERE ELSE!!!! had a super unpleasant here! I bought a $200 tempurpedic pillow here slept on it one night. It was super uncomfortable it hurt my neck tried to exchange it for something else and the manager said it's non-returnable. We were not told this when we purchased the product and were rushed at checkout. They are worse then cars salesman. You can find there same furniture at discounted furniture stores.