Ashley HomeStore Redding, CA 96003

Dan E. was very helpful and never avoided us when we came in multiple times. We took about a week to decide what exactly we wanted and he helped us everyday with any questions we had. He made sure we got the best sale deals and worked with us for multiple hours when we finally decided to order. Super friendly and helpful. We will choose to work with him for any future purchases!

Daniel was personal, professional, gracious, an active listener, and he attended to details! I felt secure as a customer!

Been looking at power Recliner sofas for 3 years..walked into Ashley in Redding with my wife..Was greeted warmly by Doug Meier. He asked what we were after. The guy couldn't be more professional. He took us right to what we asked for, was patient, never pushy. Gave us space to make decision. Great job Doug..

The delivery guys were great, but products weren't so great. The headboard had a crack in it, and none of the tracks to the drawers were set right, they were so off that you can't even put the drawers into the slots(it had to be forced into the slots, the guy said a tech will be request to come out to get it fix). Very poor craftsmanship and should never got pass quality control, if they had one. When they unbox the dresser, one of the legs is almost completely busted off. So the stars are actually for the delivery guys, for the products I would have to say its zero, and still waiting to hear from my salesperson for a follow-up . Depending how these issues are being handled, I may or may not shop here in the future.

Russ was very accommodating, patient and kind in our whole process of choosing furniture. We went in a few different times and changed what we were wanting. The other staff we encountered were very kind as well. If you are looking for great customer service, patience and respectful people, Ashley Furniture is your place. Highly recommend!

We went in to look at a recliner. We were met quickly and pointed in the direction we needed to go. Katrina came by without being intrusive answering questions and pointing out some interesting features on some of the fancier chairs. Bluetooth speakers and electric adjustable chair with charging station etc.... No I didnt buy that one. I did buy a comfortable manual chair. Added a side table with charging. Katrina was just the right amount of there. Had a good experience. Thank you.

Bought a nice bed frame and box spring for a cal King from here. The box spring lasted maybe 6 months. Had that box spring replaced. The second time it busted i waited too long and the year warranty was up. I missed it by two weeks. Terrible quality of box springs. Definitely high prices for low quality. Save yourself the headache and go to Costco!

very nice and kind to us that lost everything in the recent fired.

Ya we did a price match and got a 1100 recliner for 500 w/ delivery and 5 year mechanism and materials warranty

Doug is fantastic. I saved so much on my sectional, mattress and plate set

Good&frindleytoo & nice too

Best experience ever! Sales rep listened and was very attentive.

Very nice setup of furniture along with very friendly and mindful employees.

Considering I am not the easiest customer to deal with I have to say the staff at Ashley's was phenomenal. My salesperson Dan was very patient, honest and helpful. No pressure whatsoever! Thank you for assisting our family's needs! We will surely be coming back. 🙏

Double charged us and still hasn’t resolved that issue, then changed our delivery date twice on the day we were suppose to get our furniture. Now we’re going on 2 weeks with no furniture and it’ll be another week due to their reschedule. On the verge of just cancelling my order and going somewhere else. Should’ve known this place would be a nightmare based on the sales woman’s lack of customer service. Will not be doing business here again.

I will NEVER spend another penny at this store! I ordered 2 barstools and they were delivered in JANUARY. One bar stool came missing a support piece. I contacted customer service and they said the part would arrive in 7-10 business days. Ok fine. 3 weeks go by and I’ve heard nothing so I call and spend an hour on the phone and was told I was miss informed, it hasn’t even shipped yet and wouldn’t be expected until the end of MARCH! Finally a package arrives and they sent me a box full of different pieces excluding the one single support piece we actually needed! I call and I am again told “sorry, the part will be there in 7-10 business days.” Another 3 weeks go by and nothing. Now APRIL 25th, I spend 3 HOURS on the phone with customer service to be informed that the part won’t be delivered until JULY!!!! They are refusing to refund me and are “unsure” if or when I can get a replacement. DO NOT SHOP HERE!!!!

The worst customer service experience I’ve ever had!

My wife and I bought a couch and a couple of lamps from Ashley’s furniture a few weeks ago. The furniture was dropped off and instead of them dropping off two lamps, they were trying to drop off four lamps. This is a simple mistake and should’ve been easily correctable. My wife and I refused the second set of lamps and were told to call the warehouse to make sure that they were logged in so we could get our refund. Here in lies the issue, it’s been over two weeks and we still don’t have a refund. All we’ve been getting is the runaround. If you buy from Ashley’s furniture, keep in mind that if you ever need a refund it’s going to be like pulling teeth.