Ashley Store | Redding, CA 96003

If zero stars was an option, we would choose that. We purchased a sofa, love seat, and dining room set in July of 2021. We filed warranty issues upon delivery of the sofa due to what appeared to be a bent frame. The issue has gone unresolved despite numerous attempts on our end and reassurances on the store's end. An additional claim was filed for the table within the first 6 months of owning it due to a manufacturers defect. Again, zero follow up from a large number of employees at this store. We have spent 2 years chasing these warranty claims, even having a tech come to inspect them, with zero response from the redding store. Even the extended warranty company has attempted to contact them as it doesn't fall under their coverage due to it being reported in the first 12 months. I called last week for the umpteenth time and left a message for the manager Christian (who reassured us back in January that he would make this all right). I still have not received a call back. The same sofa has a severed wire that we discovered was arcing underneath the frame. Turns out the bent frame we reported had pinched it continually to the point of cutting through it almost completely. We are flucky to have caught it before it started a fire. We held off on writing a review because we had hoped the store would do the right thing. Now, we want to dump the sofa and table in their parking lot with a sign warning others of their bad customer service and follow through. Take your money somewhere else. They talk a good game but as soon as your purchase is made they stop caring.

Very good experience... I told the salesman, Russell Stulir, what I was looking for. He showed me a few choices. I chose a love seat recliner with cup holders, storage in the middle, and usb ports. I also choice an oversize chair that matched. At checkout, found out the oversize chair was discontinued and no longer available. Disappointed, but otherwise a good experience. Check our was quick and easy.

Well run store, delightful employees, lots of options, handicapped accessible

Great! Thank you!

Rosie was very helpful, had great suggestions and was knowledgeable about the products.

Very good experience. Good salesman

Very nice and affordable furniture

We went in a number of times before finally purchasing the couches. Even set up a cart with two different associates. Before purchasing the couch on the fourth visit. Despite all four people being present when we finally purchased the couches we never worked with the same person twice. It doesn’t really bother me as a consumer but I’m sure the first guy we worked with may feel cheated as I don’t know who ultimately got the commission. However, all of them were pleasant to work with.