Ashley Redding, CA 96003

The sales people at the store are really nice but then you get to deal with trying to get your furniture delivered what a nightmare. I originally had a delivery date on 4/4 but it did not show up. I called and they said they called to confirm the delivery but they were calling an old number that I updated with them several times, they then delivered a portion of my order to a different customer and had to reorder the headboard to the bed. I was then given a new delivery date which once again did not happen. I have a new delivery date for today but was told it was not being delivered because I didn't respond to their text messages but I did. I have been a long time repeat customer of ashley furniture but if I happen to get my furniture I will never be a customer again. I should have canceled my order like my friends and family suggested. I wish I could give them a zero rating for the customer service.

Store was clean. I arrived at opening and employees were more interested in standing and talking than to help me. The one guy I did talk with, reeked of cigarette smoke. I finally walked out and no one said a word. Bought elsewhere that day. Will never return.

First time buyer worst delivery ever, waiting over 5 months now just for my sofa set and to be honest I'm still currently waiting.... i can order stuff from oversea and be delivered within a month grantee. Never buy their online order shipping. Just go buy something in stock in store and pick it up yourself will be the best choice!

My salesperson was informative and professional. Wish there had been an example of the Darcy sofa in the store. Your employees are kind, eager and knowledgeable.

I would not recommend! The price of the furniture is not justified by the quality of the furniture. I received my couch broken. When i called to ask for options they said they can't do anything, not even a return, until the repair guy came to look at it. The guy came and began repairs but when I called and asked for a replacement they said they could no longer do that due to it having been repaired (a piece of wood glued to the broken pieces to hold it together). I have tried on several occasions to get this resolved and was promised return calls or emails countless times without ever hearing back from any of the people I had spoken to.