Ashley | Redding, CA 96003

Nice showroom with excellent products and staff. Our Sales person was Quintin Schmidt and he did an over the top excellent job listening to what we wanted and showing us what was available which resulted in our purchase of a reclining loveseat and rocker recliner. Kudos to his manager also.

Love everything about Ashley furniture

She was plsant

Hard to pay and send the product else where !!! What a hassle

Gloria, the sales associate who assisted us, and the store manager were extremely helpful and kind. They accommodated all our needs as shoppers and made the process not only painless but fun. If we or anyone we know needs furniture we will be recommending them to Ashley's and letting them know how great the employees, like Gloria, are.

I recently moved and lost my chase lounge couch cushion. I called to see how much it was going to take to replace it and to my surprise the telephone agent said they would replace it free as a courtsesy. I was happy till I received the couch cushion cover and no cushion. I called back and they rescheduled the cushion to be delivered. A month later and delivery due by date long over due, several calls, and still no cushion. I called again to find out it had not been ordered and I would have to wait another month. Absolutely horrible customer service on the phone and chat. It really seems they do not know what there doing. I did purchase the service warranty as well. I love the couch but the after care leaves much to be desired.