Ashley HomeStore Redding, CA 96003

It's amazing I feel like I'm a member of the family here ☺️

The front desk greeter on November 2nd, 2020 at 4pm helped show us their WIDE variety of just ONE coat rack. We had been to a similiar store prior, and they had the same coat rack for $100 less, plus way more variety. When I quickly decided to leave, this team member inferred that I didn't have enough money for the item, and suggested Target or Walmart. He then rushed us out of their store. To be clear, I did NOT WANT that coat rack even for $100 less than Ashley's was selling it! We will never return because of how insulting he was, and because of the store's incredibly stock. Thanks.

We had two items delivered, a rocker recliner and a coffee table. We met them at the front of our property since our entrance is small and uphill and windy. They were so excited they didn’t have to come to the home that they just started rushing putting the furniture into our truck bed. The delivery guys threw the chair, which was still in the box in two pieces, into the bed of my husbands truck and it landed on the top and then shoved it to roll it upright and in doing so they slammed it twice into the truck bed wall. My husband stopped them at this point and got the table into the truck next. Both were broken when we opened them. Tried to call the numbers we had for both the delivery location and the store and. No one ever answered and we left voicemails that were never returned. Got on the text option and no one responded. It’s overpriced garbage. The metal under the chair were warped and a support bar missing, The tables cardboard inserts.. yes... it’s laminated cardboard pieces, were warped from obvious moisture damage. Do not waste your time.

They try to BS you with 50% off today and that's off the hidden retail price and not off the tag price. Deceiving!

thier sale reps and manager, explaining the break down of order is. explain what the 5 year warranty, not tell you it comes with your purchase and charge you 255 dollars for it. not charging 129.00 to bring my furniture 2 miles, not resale tables after I already purchased them, have the customer leave happy b and not feel pushed into to something. there are more but that's a good start

We have purchased multiple things from here throughout the years. We have spend a few thousand dollars re furnishing our house. They are so helpful and nice when they are getting the sell. But the moment something goes wrong and they are pressed to back up the product they sell they peddle back. They aren’t so quick to resolve an issue when it’s delivered broken. In our case they sent out a tech after multiple different “representatives” helping us to find out the tech was just coming to glue the headboard!!! Glue!!!! Who spends $3K on a bed-set to have it glued right out of the box. Back up your mission statement Ashley Furniture, you’d earn so many more returning customers and make more of you just owned the damage. A simple fix that is now costing you multiple sales going forward and a bad word of mouth.

This place has so many selections the service is ever so nice and they're not pushy they allow you to walk the store and when you're ready all you have to do is let them know it's fast and the delivery although being long is great I highly recommend this be where you buy some furniture

Friendly staff, nice selection, and awesome discounts

Very friendly and pleasant experience

Go talk to floor sales rep Jase.. he really was helpful and attentive!! Prettiest store in all of Redding Great deals gorgeous furniture of 50%off basically storewide

We go in there and pay cash 3500.00 for a reclining sofa and loveseat, most of the experience was okay until the end when they were not suppose to charge me for delivery but they added it on and charged my debit card. They took me up to the office manager Red and he promised it was pending so he was going to change it and it would post minus the delivery fees, he said it could take 5-6 days. It took 4 days and of course he did not do his job and my account was charged the total with delivery. I called up to the store and he had no empathy that he messed up and said that he was going to have to out another ticket in and someone would call me to process a refund in another week. I ask him why it would take so long for there error and all he could say is what do you want me to do, I ask for my money and he said there is nothing he can do about it and I just have to wait for another week or two until they decide to refund hopefully. Horrible customer service. Update 10/20/20 It has now been a week and a half and I have called there 909 Colton number multiple times to find out about the 300.00 they owe me and I still am have not recieved a call back or a refund. I am going to have to file a BBB complaint because this is unacceptable.

This was the worst service I’ve ver had... Not only did the sales associate Dan E. at the time of purchase fail to tell us that they don’t deliver to Redding,Ca on Sunday they gave us a delivery date of 10/11/2020 A SUNDAY ! Dan said yeah it’ll be either before or on the 11th no problem. They also texted us a confirmation as well saying we would get the delivery on Sunday.. Then when you call them they say it’s a “glitch” and there’s nothing we can do. You call customer service and they are no help. First Lady gave attitude and was rude and tried to promise us a delivery date 10/28 and we bought our furniture in September... I would never use this service again and we have already bought a 1500 dollar couch and are left with nothing. Ask to speak to a manger and there no one available. It’s not okay.

This was the worst service I’ve ver had... Not only did the sales associate Dan E. at the time of purchase fail to tell us that they don’t deliver to Redding,Ca on Sunday they gave us a delivery date of 10/11/2020 A SUNDAY ! Dan said yeah it’ll be either before or on the 11th no problem. They also texted us a confirmation as well saying we would get the delivery on Sunday.. Then when you call them they say it’s a “glitch” and there’s nothing we can do. You call customer service and they are no help. First Lady gave attitude and was rude and tried to promise us a delivery date 10/28 and we bought our furniture in September... I would never use this service again and we have already bought a 1500 dollar couch and are left with nothing. Ask to speak to a manger and there no one available. It’s not okay.

Recently went in because they stay open till 9 p.m.I was greeted by a female employee who said most things are taking 6-8 weeks to get. Looked around, of course 2nd salesperson came to help me but then left and a 3rd salesperson came who was more pushy and kept saying are you ready to go to the kiosk and apply for credit. Finally a 4th salesperson showed up and was pushing the credit app at the kiosk. I told him I didnt need more credit accounts but finally made up my mind so I took advantage of 6 months interest free financing. I have excellent credit and accounts with their finance company Synchrony Bank but my credit request didht go through but then a secondary company called Genesis approved my request which made me suspicious. I looked them up and they are part of Synchrony Bank. They gave me "employee pricing" allegedly, but the price tag on the 14 pc table & chair set was 1299.00. I told them I didnt want the overpriced dishes, rug, placemats, etc. The table & 4 chairs ended up costing me $1050. + the extra furniture warranty and so on. Total price ended up being over $1200.00. I didnt care for the switch0ing of salesmen's without a reason why and the pushiness of salesmen #4. I am buying other furniture BUT not here. I felt they played a game and while the salesmen were polite its not acceptable to use these tactics and felt pressured to buy the set. Delivery is not till October 22nd which is 3 weeks from date of purchase. I will shop somewhere else for my living room.

Never will I ever do business with Ashley Furniture ever again. Experience started out great. Their sale reps will put on a real good show and tell you they won't just sell you furniture to meet their commission quotas, yet will try and get you to buy they most expensive item on the floor. We purchased our item just to wait 2 and a half weeks for them to finally get it to our area, and then they conveniently switch the delivery information without our authorization. Their lack of customer service is appaling and the fact that they will openly admit that they messed up but will do nothing about it is just even better.

Nothing to write home about.

Worst customer service ever. My sales person was playing hide and seek. Each time we caught his attention for a question, he was there for no more then a minute then disappear. Hey Russ, it might not be a 5k sofa set, but by the end of next week, Best Price Funiture and Mattress will definately enjoy 10-15k of my hard earn money.

Mike and Ron always take care of our needs and our family.

The salespeople were great and very helpful in the Redding store. We got a good deal. Paid just under $6000 for a 14 pc. living room set, a dining room set with buffet side table and a bar table with stools. That was back in June. It's now mid-September and after being promised delivery several times, we are still waiting for our furniture. After calling many times and leaving messages and getting no response, we are not very happy with Ashley Home Store. We are extremely frustrated and disappointed. We don't want to hear any more excuses. We just want our furniture. We will never shop at Ashley Home Store again and definitely will not recommended it to any of our friends or family members.