Ashley Store | Redding, CA 96003

So far not a great experience. The only positive so far is the sales person Ron or Rob was very easy to work with. However the delivery has now been delayed twice. I had rescheduled my original delivery time because a section of sofa was not in. It was scheduled for today, and confirmed it over text. Only to receive a confusing text with a different delivery date late yesterday, no phone call. This morning I called the help number listed on the text, it was a call center in another country that could do nothing and that was a waste of time. I can tolerate delays but bad communication and disregard for my time when I set aside part of my day to receive a delivery is disrespectful.

Shaun was very helpful.

This is our second experience purchasing furniture from our local Ashley showroom. We were attended to promptly and with friendliness. We knew the piece we were looking for and were shown it right away. The staff were helpful and informative. Plus we were pleasantly surprised to find the delivery timeline was much quicker ordering in store versus online. You also get to sit on the furniture and check for comfort, not just looks. Great shopping experience!

Looking for a sofa, found a few but not able to pick out our colors desired. Would like the ability to upgrade the cushions.

We were very pleased with the Ashley Store, Redding location and our sales representative. He was the perfect fit for us. Although friendly and professional - he wasn't pushy or overbearing. We found LANE to be helpful, offering us pertinent information and answering questions thoroughly. We purchased pieces from Darcy Collection and we'll definitely contact him for any additional purchases.

The sales man Shaun very helpful & a lot of help. The store is lucky to have someone like Shaun working there.

My furniture was delivered with damage and I refused to accept it, their warehouse refused my refusal and was dealing with Warranty to repair or replace damaged furniture. I had to follow up on it due to their lack of communication and delays. Now I'm being told that they'll refund me but charge me for the delivery even though I refused the delivery from the beginning but they refused my refusal. Never going to trust Ashley furniture store, and will never recommend them to anyone. Now I'm waiting for them to pick up the damaged furniture that I have refused to accept from the beginning and haven't been able to use it.update: yesterday I found out that Ashley is delivering an exchange of the damaged furniture, but i already requested to cancel the claim and to pick up furniture that I no longer want from Ashley and requested for Ashley Furniture to pick up their furniture that i have asked to return and don't want it anymore. So now they've refused my request to return the furniture,that I refused in the first place, plus they refused my refusal of the furniture when it was delivered with damages on the new furniture. Now I have to wait until they decide to pick up damaged furniture that I refused but at the same time Ashley Furniture is trying to deliver the exchange after I have requested for the claim to be cancelled and return the furniture that I no longer want. Ashley Furniture's lack of communication and keeping their word on calling me is horrible experience and lack of accountability for their lack of professionalism and handling things in a timely manner. As posted earlier, Ashley Furniture warehouse refused my refusal of the damaged furniture that got delivered to my house,that was a tell tale sign for me that Ashley Furniture has issues within there company. Again I regret in doing business with Ashley Furniture in the first place, but lesson learned and never doing business with Ashley Furniture ever again plus once this is resolved I'm closing my Ashley Furniture account and will cut up my Ashley Furniture credit card...update 4/1/24 I'm not going to pay for the forced mattress that they're trying to make me keep after i refused everything from the beginning, be very careful with this furniture store ,they like to change their deals and they don't follow their own policy.their

Worst experience with a furniture delivery ever! 3 rooms of furniture were purchased, including an entertainment center and a sleeper sofa. The entertainment center, they wouldn't put together because apparently they don't do that but we were not told this when we purchased it so it was a big surprise that we had to put it together ourself. The full-size sleeper sofa, the delivery drivers decided it would not fit through the doorway of the room it was intended so they wouldn't even try. Didn't even take it off the truck. Called the store the same day, said they would reschedule a delivery and make sure they tried this time. Was told we'd receive a call letting us know when to expect it. Didn't receive a call, so we called to find out. Got a call that the sofa was on backorder, so it wouldn't be delivered for a couple of weeks. What happened to the one that was on the truck, at our house? Did they give it to someone else? Called customer service to make a complaint. Called the 800 number I was given to make this complaint and was hung up on by the agent who answered before I even finished my sentence. LOWSY delivery service. We will NEVER buy from Ashley again! Update: Forgot to mention that one of the towers for the entertainment center was also on backorder. It was finally delivered by due to the holidays we didn't get around to assembling it until last month, Jan 2024. Got everything out only to find out the pre-assembled part was assembled incorrectly and was unusable. Called customer service to get this resolved and here we are a month later still waiting to hear what they're going to do about it. We call and call and call and keep getting the runaround. We just want a replacement tower and for them to take away the defective one. The trash service in our area won't take garbage that isn't in a city supplied trash can so we'd have to drive it over to the dump to dispose if it. I don't think we should have to spend time and effort to dispose of their trash. Anyway, we really want to have to talk to anyone from Ashley Furniture anymore. We'll call one more time and if we don't get definitive resolution, they are forcing us to report them to the State Attorney's office and to the BBB. I don't know how they stay in business.