Ashley HomeStore Redding, CA 96003

Caleb and JT were wonderful!!!

Russell was great to work with and made it an enjoyable experience.

Didn't ultimately make a purchase here but shopped for an hour plus. Staff was friendly and helpful without being pushy which I really appreciate. Will be back again if we need without any hesitation.

Ignacio was super helpful and was a pleasure to do business with. Not all our purchases at this location have been pleasant but definitely will return because how well we were treated today. Thank You

Had Christian help me out, really awesome guy. Got a sweet deal on a Dining Room and Bedroom set!

My sales associate was exceptional informative and made my Ashely shopping experience enjoyable. I will be back to shop there again.

Great experience shopping at Ashley HomeStore in Redding today! Thank you Doug for helping us find the right furniture for our home.

We love our furniture!!! Doug is the guy to go to in the Redding store 😎 We always get delivery and set up, no complaints:)

I recommend!! Always great furniture and this Redding store is really Very pretty and so full of choices. Friendly attentive professional customer service guys. Go see (Doug is my fav😉) little pricey OH & THE GREATEST FINANCING DEAL I HAVE EVER HEARD OF!!= DUE TOO **LOWEST MONTHLY PAYMENTS**

So easy to order furniture on line. Very easy to input my credit card and pay in full. That went off with out any trouble. Fast forward to actually receiving furniture. I waited at home all last week. On Friday, I happened to open my front door and there was a door tag from Ashley. It seems I missed them. So, this began the phone calls. I called the number they provided, I was told it was too soon to to schedule a new delivery. They said they had to "scan" in the items. Monday began the phone calls again. All you get is, Please hold. Provide the order number, again, "please hold". Inevitably, you are disconnected. So you repeat this all day. Tuesday, today, it took 3 calls this morning so far. We are still on hold. Long story, save your money and aggravation. Buy somewhere else.

Customer service in the Redding Ca Store was lovely. Sadly..the furniture never arrived. We were promised our Memorial day purchase to arrive mid June..then July..then August...here we are in September. No furniture. The 800 customer service number is quite an unpleasant experience. Takes 20 min or more to hear that our purchase is spread out across the country...here, there,everywhere but in our home. Totally felt lied too. Needless to say...we canceled our order in person at Redding store. Waiting for our refund$$. I don't know how the doors stay open. I feel terrible for the employees. I'm Sure part of their pay is commission based. We should have walked out the day we purchased after overhearing another customer's disappointing service details.

Went in during Labor Day sale. Bought a chair that was on sale from an add I received in the mail. The store honored the add and sold me the chair. Great!..... Now forwarded one week later....Went in again (Still Labor Day Sales Happening) and wanted to buy the same chair again just in a different color. This time I was told they cant sell me the chair at that price. Went to the manager who still declined it, even though my original salesmen said I had the add and he saw it in person the day he sold me the first chair. Still the manager refused, stating the add was only good for the other two colors because the color I now wanted is being "Discontinued", and the price is firm at $450.00. Well he lied straight to my face because online Ashley pricing has it at $289.00, with an original cost of $300.00 and when I spoke to the customer care team, they stated the color was not being discontinued. Treated pretty awful that day, what kind of store won't honor their own adds and lie to their customers like that. One star store for sure.

NO STARS.... Purchased the Stearns and Foster mattress set 07/16/21. Lead to believe by the Salesman and store Mgr that the acct had been set up 90 days same as cash. OH NOOO.... Our acct was set up through Acima on a LEASE rental program with a 24 month pay off of over 7400.00+ tax. Ashley also set up as twice a month auto deduction through our bank acct. I WILL NEVER PLACE MY TRUST OR STEP FOOT IN THE REDDING, CA STORE AGAIN !!!!! AND unless you give them A STAR, this will not let you post to this sight.

(Translated by Google) Very poor quality last year I bought a sofa bed and after a month the bed was damaged and it did not open and trying to have it repaired for a year now and they always say that the technician will go and just now cancel separately, pay insurance and it is useless 👎👎👎 👎 (Original) Muy mala calidad el año pasado compre un sofa cama y al mes se daño la cama ya no abria eh intentando que lo reparen por un año ya y siempre dicen yegara el tegnico y ala mera ora cancela aparte pague seguro y de nada sirve 👎👎👎👎

After purchasing a second couch because I had to get the first one warrantied 4 times!!!! The first recliner out of 4 broke 2 weeks after getting it. Then 2 months later 2 more chairs broke the same way and they still haven't fixed the first one and keep giving me the run around. Here is the kicker between the first couch and the second couch they all seem to be breaking in the same spot.

I have always had a bad feeling about this company from the day I first saw them come from nowhere to become a dominate player in their industry. We decided to order a table from online and in the store we impulsively picked a recliner over the first one my wife loved. After 5 days we called to see if we could get an EXCHANGE. The call center person said they had a 3 day return policy, but he would see what he could do. I decided to go to the store and speak with the manager directly. This man was a really nasty piece of work. When I told him what the call center person said he kind of laugh and proudly said "we don't have a 3-day return policy". My hopes were briefly buoyed thinking, Oh maybe it's longer. Instead the manager PROUDLY said we have a NO RETURN policy. He said it was out of his hands, but they would submit the request. It's been well more than one week and we have heard NOT ONE WORD from this company. It's obvious they just pretend to try and do something and then wash their hands of you. Moral of the story...if you buy from Ashley make darn sure it is exactly what you want because there are no do-overs at Ashley. I was shocked at this store's policy and attitude given their size. I will NEVER step foot inside this store again. ps: Much of their furniture comes like IKEA. They charged us over $200 to deliver and SETUP the furniture. The recliner was nothing as it came in two pieces, but the table and chairs took some time to put together. This is obviously done so they can maximize the load on a given truck which benefits them enormously while screwing the customer who has to pay to have the furniture assembled onsite. They told my wife delivery was free...WHAT A CROCK.