Ashley Store Redding, CA

Had a great experience shopping here with David and Mike. I Came in with my son and they were very polite and informative. David listened to all my needs and had some great recommendations. Purchased a really cool sofa that was customizable to fit in my place and some wall art! Overall very happy customer and will be back for business in the future!

Russell was very kind and helpful

Very fast and friendly service. I shopped like the typical male, walked in, described the item i was looking for ,the representative showed me the exact item i was looking for, and i was out in less than 10 minutes. The sectional will be delivered soon, so ill have to wait to review the product itself later.

Very patient and helpful … only issue I had was I wasn’t told about the delivery fee until I asked why it was so expensive. But we also didn’t have the option to pick up since the warehouse is in Stockton and they only offer delivery. Seems unfair to only offer delivery then be forced to pay a fee of $100

The delivery process has been awful. Twice they set up delivery and never showed. No call. Waited both times all day for the delivery.

I recently purchased a sectional from a nearby Ashely’s store. When making my purchase I chose a protection plan. A few weeks after the couch arrived I was stabbed by staples coming out of the corner, tried to use the online warranty to have someone repair it and the system would not allow me to upload picture that is required by them to complete the report. Therefore I was unable to complete my report. The cushions are very easy to clean. Washer friendly, but when we put the cushions back in the covers 3/6 zippers had broken. The cushions do not hold shape well at all and I’m constantly fighting with them. I have purchased a ridiculous amount of pieces from them, this being a waste of my money. 2 years later I’m needing a new couch. Accessories and other furniture from there have stood the test of time, but their upholstery items are not quality at all. I will never buy upholstered items from this company again

Bought a couple couches and another coffee table set on two occasions - smooth sale and smooth delivery and setup.

Very professional and the drivers to

I had never purchased from Ashley’s before and my experience was phenomenal. I first purchased a bed from them and then a living room set. Both experiences were positive, informative and a great experience all the way around. Thank you Ashley’s.

I love my new recliner loveseat, and the delivery was much faster than I anticipated.

Your products are way OVERPRICED$$$$$$$$$

We love our new bed frame from Ashley. I have to admit I was cautious shopping here since I had heard some stories that weren’t great. The purchasing process at my local Redding store was easy. The price point for the quality was good. Delivery was delayed by a couple of weeks and I paid extra for set up which went smoothly. Overall, we had a good experience and we are very happy with our purchase. I would shop at Ashley again.

I went in and bought a whole living room set two bedroom sets and a dining room set. My payment came in before my furniture did. Bought my furniture the end of July and I still have received all my furniture. And from the voicemail I received it won’t be here until December 😡 never again will hit from Ashley’s. Below shows the 2 voicemail that they left me I responded to both of them. But we shall see if the come on the next delivery date 😒😡

The salesman was great! Not pushy at all, but right there to offer assistance and answer my questions. This alone will insure my business.

Good selection but way high prices. We looked elsewhere for a need

They will sell sections of your couch to people closer if you live further out of area. We had paid in full for a couch and was told only one section was Out of Stock. When it came time to have it delivered, we called because they didn't contact us as they said they would the 72, 48, 24 hrs before hand nor the day of. They stated they were sold out of even more sections, that they delivered to closer customers first. So we canceled our order which was an ordeal as they stated they couldn't do refunds. We we did get our money back and went to rent a center for a cheaper Ashley couch that has completely fallen apart. Which is ok because we spent $800 on it instead of $2400. I will never do business with this company again.

Shaun was awesome, he was very knowledgeable about what they available in store and online. He answered every question I had and helped me save a ton of money with the deals they had going on. Everyone in the store was super friendly, I will absolutely shop there again.

Shaun Vickery has been amazing working with us the past couple days! Could not be more happy with his hospitality and customer service! Truly happy with everything about our experience with him

I had the best service at Ashley's in Redding. My sales person Reid was amazing I went in just to look he gave me my space and let me do my thang I ended up walking out with a temper that I love. I would recommend everyone to go here and ask for Reid. I will be returning for more.

Ron treated us well and made sure we left knowing we were taken care of.

They don't get back to you with any issues on warrenty stated on sales. They take advange of senior citizens!! I'm talking about the redding, ca store!

Good Store. Sales staff were easy to work with. They did all they could to make this visit a pleasant experience.

today i met the best salesperson you could ask for he was sooo accomodating lots of patience ki nd friendly and attentive answered all my questions about the couch i ordered hes a family man and works hard his name is Russell ask for him also everyone in the store was courteous and attentive

This is a very fun store to go shopping in. There is not a lot of pure pressure here from the sales associates. They always have discounts if you ask. There is plenty of parking.

My wife and I buy a dresser assured buy the man it was in stock and would be delivered within 2 weeks. The delivery day came and it never showed up. No phone call no contact to tell me anything. So we call and we're told it's on back order now with no eta on it back in stock. So we asked for a refund they told us it would take 72 hours. Waited a week no refund called back and was told it was never canceled. Will not do business with them at this location.

They always take care of us and make us feel good about our experience

Our experience was quick and easy. Unfortunately the delivery charges were out of whack but we got the furniture we wanted. Now we wait for a delivery date. Waiting, waiting, waiting.....

Russ was my guy who went out of his way to get whatever it was I asked for. I definitely would refer Ashley's Home Furnishing to all my family and friends for all their home and kitchen furniture. Thank you Russ you were no doubt very good at your job. I will be back for more soon. Way to go Russ!

Russ was super helpful, understood our meds and made the experience enjoyable. The store has a great selection and had exactly what we were looking for.

Russel was very attentive and friendly, price match was honored as promised. Would recommend.

They always have great customer service when you walk in the door. Fantastic prices too! Thank you

Rosie was amazing and helped us with all our questions. She made it so enjoyable we wanted to make the purchase. The management was also very friendly and made you feel welcome. My friend and I both left very happy with our purchase! We will be back for all the furniture we want in the future!

Sean at the Ashley furniture in Redding was so helpful!! He was very informative and helped us find the best bedroom set for our house. Highly recommend!

Came in today to look for chairs and found the perfect table and chair set on promotion from Memorial Day. Worked with Shaun and he was helpful and knowledgeable about all the furniture selections. Didn’t feel any pressure to buy which was nice.

When we walked in to Ashley to furniture shop, we were greeted by a warm-smiley face. Rosie helped us right away and we purchased all our needs. 😊 Great friendly store to shop!

Great service!!

A few days go, I bought a chair and ottoman in your Redding store. Lane was courteous and friendly and very well informed. I will definitely ask him to help me with my next purchase.

Shaun was so helpful, kind and knowledgeable. He was never pushy or bothersome. I pretty much knew what I was looking for, but I needed to get what I wanted at a reasonable price. Shaun was able to make it all work out for me and I appreciate his time and patience.

What a joke they randomly call to schedule a appointment to fix their issue with out checking with you When you call back to reschedule no one answers the phone 😡😡😡 When you actually talk to consumer service good luck Go some where else. Don’t buy anything from here

We always have a positive experience at Ashley Furniture-Redding. We appreciate the knowledge and friendliness of the representatives but never feel pressured which makes for a pleasant shopping experience.

Rosie Lavoy was very helpful she helped me pick out a mattress and was very nice would recommend this place for friendly staff and prices.

They are a great company I live in Redding California and the service was amazing Rosie lavoy I think that was her name she helped me out made it so easy to find what I was looking for all and all great experience.

Rosie lavoy is and amazing employee and know how to help people find exactly what they want she's good at what she does and has an eye for matching things

I went into Ashley furniture a couple days ago just to look around. A employee Rosie helped us around she was very helpful and informative. I would go back!!

Super nice salesman with lots of knowledge!!

So far not a great experience. The only positive so far is the sales person Ron or Rob was very easy to work with. However the delivery has now been delayed twice. I had rescheduled my original delivery time because a section of sofa was not in. It was scheduled for today, and confirmed it over text. Only to receive a confusing text with a different delivery date late yesterday, no phone call. This morning I called the help number listed on the text, it was a call center in another country that could do nothing and that was a waste of time. I can tolerate delays but bad communication and disregard for my time when I set aside part of my day to receive a delivery is disrespectful.

Shaun was very helpful.

This is our second experience purchasing furniture from our local Ashley showroom. We were attended to promptly and with friendliness. We knew the piece we were looking for and were shown it right away. The staff were helpful and informative. Plus we were pleasantly surprised to find the delivery timeline was much quicker ordering in store versus online. You also get to sit on the furniture and check for comfort, not just looks. Great shopping experience!

Looking for a sofa, found a few but not able to pick out our colors desired. Would like the ability to upgrade the cushions.

We were very pleased with the Ashley Store, Redding location and our sales representative. He was the perfect fit for us. Although friendly and professional - he wasn't pushy or overbearing. We found LANE to be helpful, offering us pertinent information and answering questions thoroughly. We purchased pieces from Darcy Collection and we'll definitely contact him for any additional purchases.

The sales man Shaun very helpful & a lot of help. The store is lucky to have someone like Shaun working there.

No high-pressure sales. Lots of selection. I'll be back.

Our experience with this store has been deeply frustrating and disappointing. They charged us for couches without us signing any paperwork or agreeing on a price. We were also promised a refund for a warranty on another couch, which we never received, and a refund for the price difference on the couches we were supposed to get as part of a deal—but that refund never came either. I’ve called multiple times, and while they repeatedly apologize and make remarks about sending wine in the mail, they fail to take any real action to resolve the issue. To make matters worse, we haven’t even signed for the couches they charged us for, and one of them—a couch that cost over $3,000—is sinking in and falling apart. On top of that, we received warranties for the wrong couches and have been completely ignored when trying to fix the overcharge. This store is unprofessional, unreliable, and seems incapable of managing even basic customer service. I will be filing formal complaints with the FTC. I strongly recommend avoiding this business.

My furniture was delivered with damage and I refused to accept it, their warehouse refused my refusal and was dealing with Warranty to repair or replace damaged furniture. I had to follow up on it due to their lack of communication and delays. Now I'm being told that they'll refund me but charge me for the delivery even though I refused the delivery from the beginning but they refused my refusal. Never going to trust Ashley furniture store, and will never recommend them to anyone. Now I'm waiting for them to pick up the damaged furniture that I have refused to accept from the beginning and haven't been able to use it.update: yesterday I found out that Ashley is delivering an exchange of the damaged furniture, but i already requested to cancel the claim and to pick up furniture that I no longer want from Ashley and requested for Ashley Furniture to pick up their furniture that i have asked to return and don't want it anymore. So now they've refused my request to return the furniture,that I refused in the first place, plus they refused my refusal of the furniture when it was delivered with damages on the new furniture. Now I have to wait until they decide to pick up damaged furniture that I refused but at the same time Ashley Furniture is trying to deliver the exchange after I have requested for the claim to be cancelled and return the furniture that I no longer want. Ashley Furniture's lack of communication and keeping their word on calling me is horrible experience and lack of accountability for their lack of professionalism and handling things in a timely manner. As posted earlier, Ashley Furniture warehouse refused my refusal of the damaged furniture that got delivered to my house,that was a tell tale sign for me that Ashley Furniture has issues within there company. Again I regret in doing business with Ashley Furniture in the first place, but lesson learned and never doing business with Ashley Furniture ever again plus once this is resolved I'm closing my Ashley Furniture account and will cut up my Ashley Furniture credit card...update 4/1/24 I'm not going to pay for the forced mattress that they're trying to make me keep after i refused everything from the beginning, be very careful with this furniture store ,they like to change their deals and they don't follow their own policy.their

Ashley has good range in their selection, and a great value. We were shopping for couches, and we found several that we liked in terms of look and comfort, and we were able to walk away with a great deal. The one thing that will keep them from getting five stars is that when you pay for delivery, they do not take away your old furniture.

My family and I are new to the Redding area. We went to Ashley Furniture in search of items for the majority of our home. The entire team was wonderful however, we’d like to give special kudos to Shaun for his exceptional service. Shaun was a total professional and extremely patient with us. Furnishing a home can be a lengthy process and he was such a blessing. We are not completely finished, but will continue to make our purchases at Ashley! We have been extremely satisfied!

Love our rep Rosie . We found the bed we wanted. Can't wait to get it home.

Go experience at time of purchase good price but then they failed! Purchased love seat and on the date of delivery they said they didn’t have room on the truck so we would have to take a different delivery date the only problem is that I took the day off for the delivery and couldn’t get the day off on the date they picked. Terrible customer service!

They made it as inexpensive as possible, and worked to meet my delivery needs. Russell is great to work with!

I felt like I won the lotto with this special clearance offer that they have for this season! I extremely delighted I was able to experience this great value! I was probably one of the most excited customers! I made my day mouth for sure Thank you so much!

The Staff was very helpful and nice, we got a great price on our Recliner. I would highly recommend Ashley’s Home Shop in Redding, very nice Furniture and friendly staff

Now, I know this is not the Ashley Furniture norm, but I stopped in to look at items for a new local office. I was shopping for items when I was met by the store manager who informed me they were having a 90% off sale. I absolutely enjoyed each person on the team as they were helpful, super fun and funny, I laughed as they continued to bring out new treasures, so which I quickly fell in love with and purchased. This staff rocks!

Was very easy and everyone was helpful!

I gave five stars because Kaitlynn was great. A natural at customer service. All of the help we got at the store was first class. As for my feelings about Ashley Furniture, ONE STAR. I am infuriated that you gave out my e-mail address to a third party to get this review. I was planning to purchase the love seat to match the recliners we just bought. Now I will likely look elsewhere for it. For what it's worth, I was planning to write a letter praising Kaitlynn to your corporate office.

Came in looking for a bedroom set. Russ and Mikey were extremely helpful.. great customer service ... Thank you 🙂.. left the store happy with my purchase..

Thank you so much Ron G. your service and knowledge was exactly what I needed. I will come back to you when we need new furniture beds or decor.

Rosie was very helpful with getting me the best deal possible!

Such a great experience with Shaun helping me find a new sofa!

Shaun is the bestest!

Lane did a outstanding job helping me with what I wanted and explained everything I asked him. OUTSTANDING JOB LANE KEEP UP THE OUTSTANDING JOB!!!!

Shaun was fantastic and so very patient with my questions and my back and forth about what to get. I would come back just to have Him help me again. Thank you Shaun for your time.

Worst experience with a furniture delivery ever! 3 rooms of furniture were purchased, including an entertainment center and a sleeper sofa. The entertainment center, they wouldn't put together because apparently they don't do that but we were not told this when we purchased it so it was a big surprise that we had to put it together ourself. The full-size sleeper sofa, the delivery drivers decided it would not fit through the doorway of the room it was intended so they wouldn't even try. Didn't even take it off the truck. Called the store the same day, said they would reschedule a delivery and make sure they tried this time. Was told we'd receive a call letting us know when to expect it. Didn't receive a call, so we called to find out. Got a call that the sofa was on backorder, so it wouldn't be delivered for a couple of weeks. What happened to the one that was on the truck, at our house? Did they give it to someone else? Called customer service to make a complaint. Called the 800 number I was given to make this complaint and was hung up on by the agent who answered before I even finished my sentence. LOWSY delivery service. We will NEVER buy from Ashley again! Update: Forgot to mention that one of the towers for the entertainment center was also on backorder. It was finally delivered by due to the holidays we didn't get around to assembling it until last month, Jan 2024. Got everything out only to find out the pre-assembled part was assembled incorrectly and was unusable. Called customer service to get this resolved and here we are a month later still waiting to hear what they're going to do about it. We call and call and call and keep getting the runaround. We just want a replacement tower and for them to take away the defective one. The trash service in our area won't take garbage that isn't in a city supplied trash can so we'd have to drive it over to the dump to dispose if it. I don't think we should have to spend time and effort to dispose of their trash. Anyway, we really want to have to talk to anyone from Ashley Furniture anymore. We'll call one more time and if we don't get definitive resolution, they are forcing us to report them to the State Attorney's office and to the BBB. I don't know how they stay in business.

Ron & Mikey were so helpful with our new sectional purchase!

Customers Service was very welcoming and helpful! Thank you Russ!

Our sales associate was Lane and he did a wonderful job of helping us get exactly what we wanted. I would definitely do business with him again in the future.

Shaun was super nice and everyone helped me, it was good

Russell was very kind and helpful. Easy experience picking out a couch

Very impressed with Ashley furniture. Russ and Ignacio were fantastic! Russ was very helpful, knowledgeable and courteous. Excellent customer service!

Shaun was fantastic and helped me set up my house and was super easy to work with.

Russ was very helpful in helping me find the perfect bed!

Rosie Lavoy has been wonderful with customer service 10/10 would definitely recommend when coming in!

Rosie helped my boyfriend and I find a mattress.

Sean was extremely helpful and professional. He helped me design the perfect couch for my needs. I was quite indecisive and he was patient. I never felt pressured or rushed. He gave me exceptional service despite knowing I would have to purchase in another state because that is where my home is. Highly recommend talking with.

Rus helped us get a new table! He was very helpful and we are excited to get our furniture!

We recently purchased a new couch from Ashley‘s furniture in Redding and worked with Shaun. He was great to work with, and when an issue came up, he worked closely with us to assure the best customer service. It was a great experience, and we would work with Sean and Ashley in the future! Sean and the staff at Ashley furniture went above and beyond to make sure our experience was good. This is the first time we have bought a piece of furniture at Ashley‘s.

We just bought a sofa and a bedroom set. Russ made it an excellent shopping experience, and we highly recommend his customer service! Thank you, Russ!

Just bought our granddaughter a beautiful bedroom set. Rosie was very polite, caring and especially helpful. We appreciated all she did for us during our selection and purchase. Thank you Rosie and Ashley's.

I just got done shopping at Ashley furniture. Shown to me all the emities I needed. spent alot of money , mainly because our service lady Rosie, was very polite, professional, and extremely knowledgeable . Did not hurry us, took her time and located what we needed. Thank you rosie.

Be careful if buying a mattress here. We spent 1k on a twin mattress. It came tightly packed in a box and rolled out like an uneven pancake. It was supposed to expand within 48 hours, but it never did. It is totally unusable. The first words from the store was "there's not likely anything we can do." Customer service is poor to non existent here. I bought a similar mattress from Mattress Firm earlier in the year and it's great. I won't make this mistake again.

So it turns out Shaun of Ashley Furniture in Redding knows a lot about mattresses! You know buying a mattress can be a little frightening. But with some information from us about out sleeping habits and body aches, Shaun was able to find just the right mattress for us. And Tempurpedic is a great product with a great warranty. And we managed to marry the mattress with the bedroom set we like. Our epic search is over! We financed a fair price with easy terms. The store was able to work with us. So Shaun is an informed friendly salesman. He really knows his products and how to get them into a person's life. The Redding branch of Ashley is an excellent choice.

Shaun was amazing in helping my wife pick a table. Happy wife, happy life. I dont have to haul it either since they added delivery!

Shaun was amazing in helping me pick a kitchen table set that was within our price range and exceeded expectations. The credit process was easy as well.

We walked in and were greeted immediately by Rosie. We told her an idea of what we were looking for, and she helped us shop around to figure out what was the best living room set for our family. We brought our 2 year old with us and she played with him while my husband and I were trying to decide which couch to pick. She answered all our questions and even helped us figure out if we could color match a coffee table to the couch we decided on. She is very easy to get along with, I highly recommend her if you’re looking for someone who is not only knowledgeable about what Ashley has to offer but personable and charismatic as well. We will definitely be coming back to work with her to choose a bedroom set. Thank you so much Rosie!

went in to look at a new bed and Rosie Lavoy was SO helpful

Amazing customer service! A girl name Rosie helped me find what I was looking for and she was very respectful and really nice

Shaun is amazing, very friendly and helpful. He was really personable and even joked around with us during the process of paperwork, 10/10 service, he answered questions and even allowed to to roam around the store for a few hours before we checked out to make sure we had the items we wanted. <3

Shaun took great care of us! Helped us determine which couch was the best option for a family with 5 adults and 4 kids under 3! Also gave us awesome advice and worked with our payment availability! Best experience I’ve had furniture shopping ever

Sean is an incredible and professional salesman and has helped me furnish both of my homes quickly and with quality. I’d recommend coming here for all your furniture needs

Sean is our “go to” guy here at the Redding store. Awesome customer service!!! The main reason we shop here!!!

Russ was simply amazing. He did everything he could to make this shopping experience easy, convenient and economical

Didn't have what I was looking for and the one I did like was pretty pricey.

Shaun was amazing! I walked in and he was there to help me find a mattress. He let me try as many as I wanted to and I found one! I have never been treated as well as Shaun treated me. He was patient, knowledgeable, personable and great! When I shop at Ashley's I will definitely ask for Shaun.

Shaun was sick help got me hooked up with a sweet bed👌

Shaun was extremely helpful!

Shaun was very helpful and friendly!!

Shaun, the salesman, was very helpful and I feel like I got a great deal over the labor day sale 🍀

Shaun was great! We will be back soon!!!

Shaun was helpful and on it!!!

We went around in almost every furniture store... trust me this is THE BEST. Lane Smith and Russell both helped us on different occasions. All staff is attentive and welcoming. They are absolutely professional and answered all our questions. They introduced us to several new features with comparisons and helped us to choose a perfect matress. I would definitely recommend it to anyone. Thanks again.

Shawn was very nice and helped us out with buying our bed frame and dresser. I would highly recommend working with him. Amazing customer service!

Rosie was amazing in her help and even came into the store on her own time when she wasn’t due to come in until the afternoon to help me with my purchase. She made the sale go so smooth and made sure I was happy. I look forward in doing more business with her.

We were just inside the door when we were warmly greeted by Lane. We asked to see the manager, Mikey who had generously donated to a fundraiser in our community, which is the reason we came to this store first when shopping for recliners. Lane and Mikey were both warm and helpful. They have an amazing selection of recliners and with the help of Lane we purchased one today. We will definitely be back and ask for Lane and to say hi to Mikey. Great shopping experience! Bear & Carol

Shaun was awesome great help and service!!!

sales person Rosie was amazing. Highly recommend when shopping at the store.

Rosie was amazing

Great staff great managers! We will be back!

I was greeted with genuine smiles. I received fast and courteous assistance with no pressure. I love our Ashley's store in Redding, CA!!! The in-process renovations will make your furniture "pop." I am looking forward to seeing your finished "new look!!!" You have an excellent staff!!!

Rose located at the Redding,CA store was very helpful and extremely patient with me. I was undecided about if I wanted a reclining sofa or not and my budget was a factor. She found me a reclining couch that I love within my budget. Thank you Rose signed Miss satisfied!

Rosie and Michael are amazing. Rosie went above and beyond in helping find the perfect sofa.

(Translated by Google) Shaun Viceroy (Original) Shaun vicery

My wife and I had a great experience at the Redding Ashley Furniture today. Ignacio, the sales manager made sure that we were completely 100% satisfied before we left with our new couch purchase. We’ve been doing business at Ashley for many years now and this was by far the best one yet. Thank you Ignacio for all of your help and professionalism.

Shaun's follow up was impeccable..Our purchase was seemless..We feel like we have a Concierge working for us..

Shaun was awesome

Sean, Rosie and Lane were really great. They talked me throughout the process. I feel I made a great choice with my rocking swivel glider chairs. I cant wait for them to be delivered.....

My sales person Lane Smith was very knowledgeable and patient with myself and my family when we were shopping for furniture Was such a pleasant, relaxing environment and now looking forward to the delivery in September!!

Salesperson Lane was very helpful finding just the right chair for our home.

Kori was amazing the service was top notch. She helped with everything and answered all my questions and was so patient. I will be returning!!

We just bought some furniture at the Redding store. We had Lane help us. He did a great job checking on us but not being too pushy. He was very helpful!!!

Sean and Russ were both knowledgeable and friendly. I appreciated that they took into account what I wanted and didn’t try to steer me in a different direction.

Great customer service & also great deals! Thank you, Lane!

Very nice, helpful and informative! Made the whole process easy and smooth.

Shaun & Ignacio were amazing and so helpful. Ask for them when you come in!!

Russ was awesome!

Terrible service horrible warranties poorly made furniture

Had an amazing buying experience with Shaun today. He was very informative on inventory, responsive and understanding to our wants/needs. 10/10 would recommend asking for him for your next furniture purchase!

Lane was great! He helped me find everything i was looking for! Great service i will be back!

Shan was amazing for my dur niture hd made it easy

Shawn did amazing helping our family pick out the perfect living room set to welcome our first baby in. Thank you shawn!!!!

Great service! I had an issue with a piece and they were able to make it right for us.

JT was awesome Great service

Shaun was great!

Amazing experience! Shaun was able to help us find the perfect dining room table to purchase. He was very friendly and knowledgeable. We were in and out in 30 minutes!

We went in to look around and found reclining couches and loves seats we really liked. We put Shaun through the paces with questions and prices. He didn't skip a beat and had all the answers we needed. We walked out very happy customers after our purchase to replace out 20yr old couch set.

Lane did a great job in finding what furniture would work for me. Overall great experience.

Very pleasant and great customer service was helped by a gentleman named Russ. He was very helpful in helping me get the furniture I was looking for and at such a great price 😊

PEOPLE R NICE FURNITURE IS NICE LOOKING POORLY MADE

Russ was great and very helpful when it came down to talking about price and shipping

We were in search of a sleeper sofa for the company we were going to have within a week. The minute we walked in, we were asked if we needed assistance with no pressure. Helped us pick exactly what we needed in the time frame we wanted. Russ made sure to go above and beyond to make sure delivery and purchase went super smooth. We will definitely go back with him specifically. Update on our review. Unfortunately this has not had a Happy ending. 1) The sofa didn't arrive at the time it was needed. Not only did it not come within the time frame emailed to us, we did not receive a phone to let us know. We called 1 hour before the end of the time frame to find out it had been scheduled for the next day. We later found out that they found out in the morning that there was damage to that sofa, so that is why it was not delivered. However we lost a whole day. 2) When delivery guys came who were pleasant, but did not notice that the truck was pulling on a phone line Thankfully nothing happened. Ashley did get a hold of us to cover any costs this may have caused. So that was appreciated. 3) Because of the unfortunate set of events we were told that the delivery fee was going to be deducted or some kind of compensation and to this date 11.14.23 no compensation has been given to us. We have made multiple phone calls but no response, so needless to say this turned out to be a bad experience for us.

Russ is amazing!

Worked with Shawn at the Redding, CA location and it was a breeze. I always go to this location because they never try to sell you what you don't need.

Shaun Vickery was awesome. He really helped us find the perfect living room set that matched our needs.

Shawn was professional and extremely helpful ask for him by name

Worst customer service ever!! IGNORANT service people and God forbid you buy something there that doesn't take hours to process! Will not EVER shop Ashley again!!

Great team of people

Shawn Vickery was extremely helpful, hemade my shopping experience very simple.

Shaun was our sales representative and he was very helpful even offered to buy our lunch.Went and looked around at other places found the same item .went back and Shaun beat the competitors price by 300.thank you so much Shaun.

Great experience and was able to find what we wanted really quick with help from their friendly staff. I am happy with the quick check out service as well.

Rosie Lavoy specifically being the best employee and the most helpful but over each and every employee in this store is wonderful & the store is for sure top tier.

Very clean. Resonable prices. Great customer service and great with working with you as well

Helpful and pretty good quality

Generally speaking, I'm not a fan of the style of furniture Ashley carries. But I'm moving into my own apartment soon, and I needed a bed and a sofa of some kind. I looked online, I looked on Amazon and I visited the other furniture stores in the area. I checked prices and researched the different mattress companies. I found that Ashley offers the best quality, the best prices and the best warranties in our area. Most other furniture companies have no warranties to speak of, but Ashley stands behind their products and it doesn't cost extra! Ashley offers flexible shipping dates (my apartment is being renovated so I don't have a move-in date yet). They also offer delivery, assembly and a set-up service for one fee. All the other furniture stores I checked out had several complaints about delivery--the delivery never showed up, didn't show up in the time slot agreed on, delivered the wrong product, and were sloppy and disrespectful if they did any assembly. I don't want to fight those battles! I am super thrilled with the choices Ashley offered and the decision I made with my bed and my sofa. Shaun was the salesperson who helped me and was super easy to work with. I recommend doing your homework before you shop, it makes it so much easier!

Great experience buying a sectional couch. Should be delivered within the week. Store personnel were friendly and Russ was helpful.

Shaun and Lane were very helpful in the Redding Ca store. I am pleased with my purchase.

We took our time looking for the right chair recliner. Our sales guy Lane helped like forever and after 2 hrs we finally decided on one. Purchase was easy and great conversation along the way was fun. Huge store and lots and lots of choices. We felt welcome.

Ashley Store⁩⁩⁩⁩⁩⁩⁩⁩⁩⁩⁩⁩⁩⁩⁩⁩⁩⁩⁩⁩View allAshley Store4.1(738)Furniture store in Redding, CaliforniaOpenOVERVIEWUPDATESPRODUCTSREVIEWSPHOTOSDEALSABOUTGoogle review summary543214.1(738)ReviewsAllsales135recliner26pressure18bedroom set18+6Sort byMost relevantNewestHighestLowestAlyssa Wolverton4 reviews·2 photos21 hours agoNEWIf zero stars was an option, we would choose that.We purchased a sofa, love seat, and dining room set in July of 2021. We filed ... MoreRose Franklin1 review·2 photosa month agoWe went in and had some what of an idea of what we want Ron was so helpful! We told him what we were interested in and he explained how the store was set up for easy viewing gave us a few info didn't hound us. Worked with our budget no ... MorePhoto 1 in review by Rose Franklin Photo 2 in review by Rose Franklin Ashley Store (Owner)a month agoThank you so much for sharing your experience with us, Rose! It's wonderful to hear that Ron and Mike were able to provide you with excellent service and help you find everything you needed within your budget. We appreciate your kind words and hope to see you again soon!Vanessa Martinez3 reviewsa month agoThe workers were very kind and friendly. They accommodated with our needs and worked with us to figure out what would fit right in our house, as well as what would work for our family. We took our children with us to shop around, and an ... MoreAshley Store (Owner)a week agoThank you for your kind words, Vanessa! We're delighted to hear that our team provided excellent customer service and helped you find the perfect fit for your home and family. We appreciate your business and hope to see you again soon!T W1 review3 months agoSean spent time with us on the phone and met us personally and helped us at the Redding store. He gave us time to discuss options. He wasn't pushy and was very informative. They didn't have our item in stock, so he did an online order ... MoreAshley Store (Owner)3 weeks agoThank you so much for taking the time to share your experience with us! We're glad to hear that Sean provided you with excellent customer service and made your shopping experience enjoyable. We appreciate your business and look forward to serving you again soon.Alyssa Wolverton4 reviews·2 photos21 hours agoNEWIf zero stars was an option, we would choose that.We purchased a sofa, love seat, and dining room set in July of 2021. We filed warranty issues upon delivery of the sofa due to what appeared to be a bent frame. The issue has gone unresolved despite numerous attempts on our end and reassurances on the store's end. An additional claim was filed for the table within the first 6 months of owning it due to a manufacturers defect. Again, zero follow up from a large number of employees at this store. We have spent 2 years chasing these warranty claims, even having a tech come to inspect them, with zero response from the redding store. Even the extended warranty company has attempted to contact them as it doesn't fall under their coverage due to it being reported in the first 12 months.I called last week for the umpteenth time and left a message for the manager Christian (who reassured us back in January that he would make this all right). I still have not received a call back. The same sofa has a severed wire that we discovered was arcing underneath the frame. Turns out the bent frame we reported had pinched it continually to the point of cutting through it almost completely. We are lucky to have caught it before it started a fire.We held off on writing a review because we had hoped the store would do the right thing. Now, we want to dump the sofa and table in their parking lot with a sign warning others of their bad customer service and follow through.Take your money somewhere else. They talk a good game but as soon as your purchase is made they stop caring.

If zero stars was an option, we would choose that. We purchased a sofa, love seat, and dining room set in July of 2021. We filed warranty issues upon delivery of the sofa due to what appeared to be a bent frame. The issue has gone unresolved despite numerous attempts on our end and reassurances on the store's end. An additional claim was filed for the table within the first 6 months of owning it due to a manufacturers defect. Again, zero follow up from a large number of employees at this store. We have spent 2 years chasing these warranty claims, even having a tech come to inspect them, with zero response from the redding store. Even the extended warranty company has attempted to contact them as it doesn't fall under their coverage due to it being reported in the first 12 months. I called last week for the umpteenth time and left a message for the manager Christian (who reassured us back in January that he would make this all right). I still have not received a call back. The same sofa has a severed wire that we discovered was arcing underneath the frame. Turns out the bent frame we reported had pinched it continually to the point of cutting through it almost completely. We are flucky to have caught it before it started a fire. We held off on writing a review because we had hoped the store would do the right thing. Now, we want to dump the sofa and table in their parking lot with a sign warning others of their bad customer service and follow through. Take your money somewhere else. They talk a good game but as soon as your purchase is made they stop caring.

Very good experience... I told the salesman, Russell Stulir, what I was looking for. He showed me a few choices. I chose a love seat recliner with cup holders, storage in the middle, and usb ports. I also choice an oversize chair that matched. At checkout, found out the oversize chair was discontinued and no longer available. Disappointed, but otherwise a good experience. Check our was quick and easy.

Well run store, delightful employees, lots of options, handicapped accessible

DON"T BUY FROM ASHLEY FURNITURE! Customer service is absolutely horrible for repairs service. We bought several pieces of furniture and all of it is really poor quality. Our patio furniture is totally wobly and they won't come back out to fix it. Absolutley terrible! Don't spend your money of cheap crap made in Vietnam. Try to buy stuff made in the US. Worst customer service ever!!!!!!

Great! Thank you!

Rosie was very helpful, had great suggestions and was knowledgeable about the products.

Very good experience. Good salesman

Very nice and affordable furniture

We went in a number of times before finally purchasing the couches. Even set up a cart with two different associates. Before purchasing the couch on the fourth visit. Despite all four people being present when we finally purchased the couches we never worked with the same person twice. It doesn’t really bother me as a consumer but I’m sure the first guy we worked with may feel cheated as I don’t know who ultimately got the commission. However, all of them were pleasant to work with.

Friendly service, knowledgeable staff, timely delivery.

Easy place to buy good furniture

Great customer service!

Great service and a great team. We came in to pick out a couch and Russ took great care of us. We will back in to purchase more from Russ.

The workers were very kind and friendly. They accommodated with our needs and worked with us to figure out what would fit right in our house, as well as what would work for our family. We took our children with us to shop around, and an associate named Rosie was so kind, that she kept them entertained during the process as well. Amazing customer service!

My almost 90 year old mother bought a coffee table set it showed up defective was told it would be replaced IT WASN'T.....my mother bought a couch and love seat at the same time with a recliner the couches were fine but the recliner is defective it sits crooked.....MY MOTHER PAID FOR THE WARRANTY AND BASICALLY IF YOU6 BUYING FROM ASHLEY FURNITURE IN REDDING YOUR PROBABLY GOING TO HAVE NOTHING BUT PROBLEMS T ASHLEY FURNITURE DOES NOT STAND BEHIND THEIR PRODUCTS AND THEY DONT CARE ABOUT THE CUSTOMER ASHLEY IS THERE TO TAKE YOUR MONEY AND WHEN THE SALE IS DONE ASHLEY FURNITURE IS DONE WITH YOU.......DO YOURSELF A FAVOR DONT BUY ANYTHING FROM ASHLEY FURNITURE EVER!!!!!!!!!!!!!!!!!!!!

We went in and had some what of an idea of what we want Ron was so helpful! We told him what we were interested in and he explained how the store was set up for easy viewing gave us a few info didn’t hound us. Worked with our budget no pressure but he did so amazing we walked out with everything we wanted for the price we needed! His boss was amazing as well Mike was very friendly and helpful as well! Thanks guys for amazing service!

store presents well and having a greeter at the door is just good customer service. Sales reps Mary Jo and Shawn were both friendly and informative. I will definitely return in the future.

So helpful without pressure and great selection

Lane was so helpful. Found new bedroom furniture

The customer service was excellent!

Purchased a sofa, couch, chair, and ottoman. Also, purchased warranty as salesman said couch will be replaced if it cannot be repaired if anything happens to it. Noticed that decking on couch is ripped away and barely holding on by a thread 14 mos after purchase. It is just my husband and I, no kids in home so not sure why this would be happening except from poor quality. I phoned Ashley customer service and they sent a repair man out who said it needed to be fixed. Didn't hear any follow up so called back after a week. Was then told by customer service that couch was to be replaced and look for email within 48 hrs. Never received email so called again. Was then told by customer service that it's beyond the 12 mo warranty and need to call a diffnumber for the warranty I purchased. Phoned that number and was told decking not covered! Phoned Ashley furniture back and was told sorry but repairman should have never been sent and should not have been told I would get new couch. So I then phoned the redding store and talked with my salesman who was going to talk to manager and make this right. Christian reached out and said he'd call warranty it that didn't work possibly try to authorize new couch, or give me a repair tech number to have it fixed. Again warranty reached out after speaking with Christian to tell me decking not covered. Have heard no follow up from Christian. Reached out to him on 2/27/23 via email asking for the repair tech number, still waiting for a response. So basically spent almost 2k on couch that barely lasted a year and can't sit on one whole side. My last couch lasted 10 years and survived 3 kids. Poor quality and warranty purchase is garbage.

DO NOT WASTE YOUR $$$ AT ASHLEY FURNITURE!! Don't buy their warranty it's crap and don't buy their furniture because you'll need the warranty. I've tried to use the "PROTECTALL" warranty and every time I did they came up with a reason NOT to cover the issue. $500 for a fake warranty wtf I will never shop their again. I DEFINITELY DONT RECOMMEND ASHLEY HOME STORE I'm gonna try and get my money back for their bullshit warranty!!

Really a great experience. DJ was very helpful and professional. Only reason for the 4 star is its a little missleading on the sale price of 50% off. There was Nothing I found there 50% off. Must have been maybe a pen or something. But all and all was a good purchase and really love the furnature we ordered.

Terrible service!! It's been nearly 3 months since ordering and paying for an entertainment center of which I still don't have all the pieces to because the wrong items continually get shipped to me and broken on top of it. I had to go to the store six times, call multiple times and customer service was unable to send me to the escalation department because they were too busy. It shouldn't take nearly 3 months to get what I paid for!! Additionally, I'm disabled and specifically said I needed delivery and set up which their website indicates is available I paid $199 for it however they delivered Furniture I had to install myself. Makes no sense! And no indication of any type of refund for the misunderstanding apparently or the inconvenience of having to hire a handyman to put stuff together on top of what I already paid. But Ashley Furniture has beautiful furniture!

Sean spent time with us on the phone and met us personally and helped us at the Redding store. He gave us time to discuss options. He wasn't pushy and was very informative. They didn't have our item in stock, so he did an online order and gave us price comparisons and saved us some money and set up delivery. Super nice experience, for people who don't like to furniture shop. Thanks, Sean

Bought my furniture set on January 6, paid cash! It’s Feb 8 and I still don’t have all the pieces I purchased. I’ve been given 3 delivery dates, with no show/no call and today when I called them AGAIN, I found out it will be another month! This company has done NOTHING to make this right. I will never buy from them again!

I went in today and purchased a set for our master bedroom, Russ helped me and was so patient and helpful. He made the process very easy going and with no pressure at all. He allowed me to browse and take my time. Never any pressure or stress! I haven’t received it yet but it will be here within days of ordering. So thankful for a sales person to be so kind, and Russ truly went above and beyond for us! Thank you Russ for all your help!! Made a stressful purchase into a fun one.

Not much help on the phone pretty expensive

Lane at The Redding Store was beyond helpful. By letting us know the couch and mattress combo deal I was able to get everything I wanted!

Amazing service and was quick and accommodating! We will be back for future purchases!

Great selection with helpful sales people!

They mess up stuff every time sold stuff that wasn’t even in stock have to wait 2-3 months to get it.if even then! I will never buy anything from them again to much stress. It was the most miserable experience I’ve ever had with buying something!😂

Very helpful but yet gave me my space to shop. Very good experience furniture shopping at Ashley's. If you need anything Russ is your guy. Thank you

(Translated by Google) I bought some furniture and the quality was super bad, they made me take out very expensive insurance, by the way, and according to them, for the purchase of that insurance, they were going to send me a debit card with 10% of my total purchase and I never received the card and to Finish off when I went to talk to the store they ignored me and ignored the matter scoundrels I don't buy your bad furniture anymore (Original) Compre unos muebles y super mala la calidad me isieron contratar un seguro carisimo por cierto , y segun ellos por la compra de ese seguro me iban a mandar una tarjeta debito con el 10% de mi compra en total y nunca me llego la tarjeta y para rematar cuando fui hablar ala tienda me ignoraron y se desentendieron del asunto sinverguenzas no compro mas sus muebles malos

Promised delivery date was missed 2 times and then I purchased the same product at another retailer without mentioning the mishaps from another vender. I had my product from the competitor in less than 24 hours. Would not recommend Ashley furniture. Many other retailers sell a better product for similar price. If your dead set on Ashley furniture purchase from a different vendor as they all sell Ashley pieces. There warranty offered is nowhere as robust as the competition

Ron was exceptional with his customer care. He made sure we were satisfied with our experience. He made sure to apply all discounts available to us as well as price match. Ron remained professional and provided service with a smile. Thank you for the great service!

Do NOT pay for Premium Delivery Service! The bed I purchased for my 88 year old mother was delivered yesterday. The delivery men were rude (no personality and did not want to communicate with my mother), blocked the neighbor's driveway with their truck, and did not adjust the height of the bed for my mother when she asked them about it (bed legs are adjustable). ALSO, they did not test the bed or show her the bed was in working order before they left. The man just told her "we are done" and put his phone up to her to sign. Make this right Ashley Redding CA store! This was sales order number 3503700. I can be reached at my email listed on the sales order. DJ was EXCEPTIONAL! Highly recommend this Ashley for your mattress shopping.

Store is setup nice but hee company itself is a joke tells u one thing and does another. Tells you 2 years intrest free ha one year later fat bill coming your way call the store no help. Call higher ups they will get back to you. But never do. Messes up your credit. O and the delivery and set up is a joke. No one spoke English. Order was wrong 3 different times when it showed up and things showed up broken never again.

Quentin helped me out a lot and offered a lot of great recommendations and helps you find the best deals :)

I had the best experience today at Ashley Home Store in Redding Calif. Lane the sales guy there went above and beyond to help me. My new sofa will be delivered in 3 days and I’m so excited. Thank you Lane!

Extremely helpful staff that were very knowledgeable of their products and accommodating to our personal needs. A great place to go as well as a great environment to be around. If you have kids running around the store, they were extremely professional and helped us out with all of our wants and needs for our specific shopping experience and went above and beyond. Thank you Jagtap (JT) and manager, Mike. You guys are the best.

Russ was so helpful awesome customer service

Russ hooked us up, worked with us from start to finish and we couldn't be happier. 5 started service. Man needs a raise.

Service here in Redding was good. Thanks guys for all your help.

JT helped us get an awesome bed Ashley Great service, product knowledge, and gave us time to look at things without being pushy.

Great customer service! Couldn’t have found a better couch or deal!!! We are in love with our new couch and how fast and easy our experience was!

Our sales assistant Shaun in Redding was so extremely helpful. His knowledge of the furniture products was extensive. He was very polite and professional, he also helped us find what we needed in our budget. Shaun was a great salesman and an asset to Ashley Furniture!

Fantastic experience, fast delivery, no hassle sales and great furniture! :) Quintin, Sean and Russ all were great to work with for our multiple purchases. :)

My experience with Ashley furniture the store in redding ca was good . The employee have done everything they could to try to solve the issue but corporate is the issue. The reason behind the 1 star is corporate doesn't was to comply with the warranty. I have had the part person come out and look at my couch and tell me the couch is discontinued and not sure if we can get parts and that the bar is badly bent. My couch is breaking down and bars to frame is broke. I havent wven had my couch a year. Chair recliner don't want to fully close. One of my recliner is tilting and poping so bad. I should of been in a reslect. My couch has been dicontinued.. they want to take parts from other couches to fix my couch. If I wanted a refurbished couch I would of bought it that way I bought a new couch for a reason . This is the worst service I have ever had but a corporate office of any kind way. I feel bad for the people that has to work for the corporate people in redding office they try to make sure all there consumers are satisfied consumers But corporate office people don't care about there consumers I feel like it's all about the money for you corporate people .

Very courteous and knowledgeable!

Ross is the man! If you need anything at all make sure he’s the guy that helps you! Will do whatever it takes to make you happy.

Great service and very good selection of furniture.

I have had the best experience at the Redding Ashley furniture. I am so happy with everything from the service to the furniture!!

Great selection friendly staff

We were amazed and surprised when we got a Delivery date for December 2nd when we purchased our couch online. Shortly after we received a text asking us if we could take delivery on 11/30 by 2 pm and we reply yes. This was 2 days earlier than expected. Then we received a follow up text saying wait for more delivery instructions. We logged in and it stated delivery by 2pm on 11/30. We waited and never received instructions or our order. Called customer service and the tell me we need to get a new delivery date of 12/08/22 because of back order. Why if it was on back order did we an email and text saying it was in stock and able to be delivered 2 days early? We are confused and now after speaking with customer service and logging back into check delivery date it still showing today as the delivery date. We want an email confirming our new delivery date of 12/08/22 and an explanation of why we were notified of early delivery just to be let down. What's the point there? Thank You for something we hope. The couch we ordered will be fine. In addition, we are now paying on an interest on this couch when we left the store we were pretty sure that we had a 0% interest deal for the first so many months. Read the small print y’all.

I had a wonderful experience at Ashley, particularly with Lane. He went above and beyond to help me find what I need. Great customer service!

Lane is an amazing guy. Very helpful. He’s practically helped fill our house and it looks amazing. Mike is the boss and he takes care of his people and his customers. Thank you guys so much!!

Amazing customer service at this store with lots of great options! Had such a hard time finding the perfect furniture but Lane helped every time we came in with a great positive attitude, laid back approach. Really appreciate him and the boss Mike made us feel very welcomed as well. Thanks Lane!!!

Ron was the bomb! Great customer service!!! All the way around!

I purchased a few items from the Ashley's store in Redding. I canceled one of the items a few days afterwards and was never issued a refund. The store then tried to deliver the item I canceled while I was out of town. I had to file a dispute with the credit card company to get any resolution. After 3 months the store then issued a partial credit of about 2/3's of the price I paid. I called the store several times spoke with the manager and multiple associates about this, I was told this would be resolved months ago. At 4 months another refund was issued for the rest of the amount but I did not get credit on my credit card and the refund never made it to me. I filed another dispute that the credit card company conveniently closed without contacting me. I am now filing a third dispute because the money refunded was never credited to my card or refunded to me. The store says it has been refunded but no one can tell me where the credit went. I am now at over 6 months past date of purchase still trying to get money back for an item I never received. This will be the last time I shop at Ashley's or use Synchrony credit cards.

love where it's located

Friendly service! Not pushy, very supportive. Great experience!

Purchased a very expensive table from this store with my wife. Sales associate convinced us to purchase a warranty with our table. The line he said that sold me was "Your kids can light it on fire and Ashley's will replace the entire table." So we wait two weeks for our table to be delivered. When delivered it only has 3 of the six chairs we purchased. So after talking to 4 different ppl on the phone and getting nowhere. We went down to the store. They assured us they would get us our chairs we payed for. Long story short 2 months later and two more visits to the store and many more calls we finally received what we payed for. But that's not all ppl! Remember that fantastic warranty they sold us? Well that was a complete lie. Within 6 months the whole top of the table started peeling. Looks terrible. Plus none of chairs sat level anymore. So we called the warranty company. They had a man from San Jose drive all the way up to redding. He had the wrong paint to try and touch up the table. Told us the chairs weren't covered under the warranty. Only blemishes are covered. Then proceeded to use the incorrect paint on our table. He didn't even paint all the blemishes plus used the wrong paint so now we have paint missing and dark spots on a table that cost almost 2k. Never ever ever will I spend another penny at Ashley's. I will advise every person I know until the day I die to take they're money elsewhere.

Shopping for the recliner matching my couch. I spoke with Shaun. He found the chair on the stoes website and lowered the price based on matching a lower price found at a different store. I purchased the chair and it's to be delivered in less than a week. The whole process was quick and easy. I left satisfied with the deal. I had a very good experience as I felt no pressure during my shopping and I considered the deal was fair.

Nice showroom with excellent products and staff. Our Sales person was Quintin Schmidt and he did an over the top excellent job listening to what we wanted and showing us what was available which resulted in our purchase of a reclining loveseat and rocker recliner. Kudos to his manager also.

Love everything about Ashley furniture. They worked with me on possible delivery dates twice, and on the price we paid. Everyone of the staff were friendly and answered all of our questions, and a big shout out to JT and Shawn how walked us through the whole procedure. Ashley furniture will be my go to for future furniture purchases.

She was plsant

Hard to pay and send the product else where !!! What a hassle

Gloria, the sales associate who assisted us, and the store manager were extremely helpful and kind. They accommodated all our needs as shoppers and made the process not only painless but fun. If we or anyone we know needs furniture we will be recommending them to Ashley's and letting them know how great the employees, like Gloria, are.

I recently moved and lost my chase lounge couch cushion. I called to see how much it was going to take to replace it and to my surprise the telephone agent said they would replace it free as a courtsesy. I was happy till I received the couch cushion cover and no cushion. I called back and they rescheduled the cushion to be delivered. A month later and delivery due by date long over due, several calls, and still no cushion. I called again to find out it had not been ordered and I would have to wait another month. Absolutely horrible customer service on the phone and chat. It really seems they do not know what there doing. I did purchase the service warranty as well. I love the couch but the after care leaves much to be desired.

Just got a great deal! Ask for Ron!!

I purchased two mattresses online one was defective. Would not return and did not charge me for five months. I filed complaint with the better business burrow. Finally charge me and I did not receive any communication from them. They sell garbage products. And there communication is just ridiculous. Trying to get straight answers out of them is like trying to talk to a wall. They say on there website they will return they don't. I will never purchase from them again. And I have to purchase a new mattress again.

The people were warm and responsive right at the door without being pushy. Lane was on top of it when we asked for a sleeper sofa. He found the perfect one and getting it delivered 4 days later was amazing! When I asked about financing he was very knowledgeable and made so easy to understand. We will definitely be back again because of the quality, service and decent prices!!

Christian our sales person had good product knowledge and worked with us to find the perfect fit to compliment our living room and our budget.

What a wonderful experience shopping here was. Cristian V. was so helpful and knowledgeable. He gave suggestions and offered customer feed back on the items we were looking for. Very pleased with our purchase and will be going back for our furniture needs in the future. It was so nice to have a sales rep who understood our needs and wasn't trying to sell us the highest priced items. Please give this man a raise and promotion, it's hard to find quality sale reps like him.

I purchased a very expensive sectional sofa with ottoman. The sale was quick and easy. However I waited over two months for the couch to be delivered. Just outside of one year Of owning the couch it looks awful, the entire set is piling very badly. I purchased the 5 year protection plan they offer, of course they state it covers basically anything and everything just to get you to purchase so they make a commission on the protection plan sale. However once making a claim on the sectional with Ashley furniture store they claim it’s outside of one year so they will not help with any repairs on the product, to contact the protection plan GBS. So I do that, upon making that claim GBS says that piling and seam seperation are NOT included in the plan! So now I’m stuck with this awful looking, tearing very expensive sectional. I recommend purchasing from a different store or not bothering to purchase the expensive protection plan they offer as “will cover anything that goes wrong with the product for 5 years”!

(Translated by Google) Very poor quality of their furniture, everything is made in china and the insurance they sell you is false I have damaged my living room and I have been talking to the insurance for 4 years and they do not want to fix it for me and the store manager says they are going to come to repair it and they do not come to me they have pure lies (Original) Muy mala calidad de sus muebles todo es made in china y la aseguranza que te venden es falsa tengo dañada mi sala y 4 años hablando ala aseguranza y no me la quieren arreglar y el store manager dice que van a venir a repararla y no vienen me tienen a puras mentiras

Horrible service takes a year to get anything and then when it shows its missing parts

We were looking for a nice recliner or live-seat recliners with lumbar support. Russ was able to identify 2-3 models with the attributes we wanted. Russ was patient and allowed us to take our time with this decision. We are looking forward to the arrival of our live-sets recliner and end tables. Russ was great to work with and I will give him a call when next need assistance in furniture shopping.

Family and I shopping for new furniture. Greeted by Ron who wreeks of alcohol at 2pm. Get some help sir.

Great holiday sales. Good furniture fir lots if different lifestyles for young and old. We gut my mom and recliner with controls on top of arm rest and not the side! Lighted cup holder too

Upscale furniture that can be pricey BUT if you apply for a store Ashley Cre0dit Card, Travis the Sales gentleman will be a tremendous help! We got 3 rooms furnished and I did t break the bank 😊

Seems like a nice experience in the store. The salespeople will lie to you to secure a sale. Changed the furniture we had selected because we wanted something that was in the warehouse. However this was not in the warehouse. We were supposed to have delivery on 5/13. No one called or showed up. There is NO way to contact the local store. The number reroutes to corporate customer service. I was on hold for 1.5 hours. No answer. Tried twice never got through. Called the corporate office building and got a very nice receptionist who sent my call to the “escalation department” who informed me that they had no delivery scheduled on 5/13 and that the items I had selected were not in stock and were being ordered and had me set up a delivery date. The next available is 6/9. 1 month after the original delivery date (that was already 2 weeks from purchase). Have *never* spoken to anyone at the store in Redding or been able to get them on the phone. If you need the customer service department just go ahead and contact the home office and ask for escalation department. Do not expect the sales floor people to be honest with you. Get everything in writing. Even then don’t expect anything to be efficient or be able to contact this company after your purchase. Very disappointed. Have used Ashley for all major furniture purchases the last ten years or so but this is the last time for us.

Maybe actually send the furniture people buy. This is my 2nd time I didn't receive what I purchased. AWFUL store.

Store was clean. I arrived at opening and employees were more interested in standing and talking than to help me. The one guy I did talk with, reeked of cigarette smoke. I finally walked out and no one said a word. Bought elsewhere that day. Will never return.

First time buyer worst delivery ever, waiting over 5 months now just for my sofa set and to be honest I'm still currently waiting.... i can order stuff from oversea and be delivered within a month grantee. Never buy their online order shipping. Just go buy something in stock in store and pick it up yourself will be the best choice!

My salesperson was informative and professional. Wish there had been an example of the Darcy sofa in the store. Your employees are kind, eager and knowledgeable.

I would not recommend! The price of the furniture is not justified by the quality of the furniture. I received my couch broken. When i called to ask for options they said they can't do anything, not even a return, until the repair guy came to look at it. The guy came and began repairs but when I called and asked for a replacement they said they could no longer do that due to it having been repaired (a piece of wood glued to the broken pieces to hold it together). I have tried on several occasions to get this resolved and was promised return calls or emails countless times without ever hearing back from any of the people I had spoken to.

Katrina was extremely helpful in helping us find the furniture we were looking for and completing our purchase very efficiently. She excels in her sales and people skills.

The staff is very welcoming and attentive. They don't hover around too much while you're browsing but also stay within distance so you don't have to go looking for an associate! They are very upfront and transparent about all furniture costs including taxes, delivery, and protection plans. We have purchased a few pieces from them over the years and are always pleased with how quickly our items arrive! We always choose to look at Ashley's when shopping for our home!

Gloria was patient, explained everything, answered all questions, kept me informed at all times. She was wonderful to work with.

Ok the sales people here really rock - Today I worked with Doug and he also knocked it out of the park! He discounted the two rugs I wanted from $399.99 each to $125!! TEN STARS for amazing customer service!! I'll definitely be back!

I was very pleased with Hanna’s professionalism and she wasn’t pushy. Assisted me with questions even after I left the store. I am ready to make my purchase

Lowest quality and does not honor warranty. Figured if I bought a $2000 couch it would last. Nope, elbow went right through the arm rest and I had to pay to throw it away.

Couch is even more impressive in person. Very comfy and I love it! The movers were polite and I didn't feel pressured into buying anything! That being said; I give 3 stars because the movers were 52 minutes late and I received no ETA call. (I was told I would be called) my window of delivery was 1pm-5pm no call or any form of communication. I found the number for customer service and was told they were going to be late. Im moving into a new place, took time off from work to do it...I waited (stayed put incase they showed up) and felt like I had my time wasted. I do not mind the movers being late, life happens. Please communicate that next time.

Great customer service. Thank you Caleb and Katrina!!

Employee’s will lie thru their teeth to make a sale. Be warned now….Well, greatly disappointed with Ashley after a great experience in store, they told me everything I wanted to hear, but…. Once I left the store I’m called and told their mistake, delivery drivers will not put new bed with frame together and they would send someone out to construct it for me. It’s been a week, I’ve spent 5 hours on hold on their phone line and can never get off hold ( caller 178) and get ahold of someone. Live chat took an hour for them to make a case # and they said I’d hear back within 48 hours at the latest, well it’s been five days no word. Meanwhile my daughter is visiting and sleeping on the floor. I know everywhere is short handed, but at least a call would be nice. 6 months later- Claim disputed denied. Liars and I will trash talk about this store until the day I die….

Customer service was good

Awesome furniture, for all sorts of budgets and helpful staff

The service has been wonderful at Ashley in Redding Ca. Even with shipping delays (due to Covid and National cargo ship issues) the staff has been wonderful and friendly. Thank you for a pleasant experience! Can not wait to get my new couch set up in my livingroom. We drove from Hydesville Ca for this baby!

Ronald was our salesman and he was awesome. I used to be a general manager at a furniture store and I knew more or less what to except. I had a clear vision is what my family wanted but he blew us away with his honesty and attention he paid to us. 10/10

Nice showroom,friendly and helpful service.

Very disappointed in their website, wanted to order this coat rack all weekend, tried Iphone on 2 different browsers, mac on one browser, pc on one browser showing me the error in the picture, contacted customer support after my first try from my phone and they said their website works best with Chrome and Pc...tried that too and it still doesnt work, with different cards too (mine and my husbands too)....I'll give up, going on another website to order.

I had a very good experience at the Redding store. Russ was very nice and helpful. He worked hard to get me a price I could afford on my beautiful new sofa and love seat. I will definitely be going back to him when I need to get more furniture. And I don’t have to wait for weeks for delivery, it’s coming in three days. I’m so excited.

The staff at Ashley’s Furniture, especially DJ and Kevin always give outstanding service and have gone out of there way to correct any issues we’ve had. 100% would recommend Ashley’s Furniture and these two Employees everyday.

Friendly staff, not have all items to view that our sold online

Its funny how they act like they're doing YOU a favor by letting you spend money in their store. Salesman (Ron) lied on the phone stating he could match a canceled online order price. Classic bait and switch with the pricing. Do yourself a favor, save some money, avoid the racket... Find some second hand furniture. I wish I would have. Ignacio is great though, hes the underdog, go see him if you must.

All good. No pressure, good deals. Will negotiate. Personable and capable staff.

Worst experience ever! Tried to buy a sectional couch and had it ordered wrong twice. Worst part about it is they tried to blame us for not understanding their abbreviations. Month long ordeal never again. Returned.

Ignacio was very helpful and patient with my parents. DO NOT purchase with DJ. He greeted us when we walked in, but my mother wanted to work with Ignacio. DJ became very irritated and condescending.

Customer service was outstanding.

ASHLEY FURNITURE: #1: Does this look comfortable or functional to anyone? (Posted on FB) One of many fraudulent, ongoing issues not taken care of since FALL 2019 when first reported this adjustable base does not work with the firm mattress that was delivered. Finally agreed to pick-up, just a few days ago but they REFUSE to refund me. I paid in full to their Synchrony Bank Card, trusting they would follow thru and credit back to the card. They then charged me $250 for the interest because it was not paid in full by the year…$1100 not credited back to the account. Now they tell me I will only receive credit toward future purchase!!! I will NEVER purchase another product from them. Do not get me started on the sectional couch. #2: The 3 year warranty I purchased on my sectional, bought in 2019 as well, only covers the wood frame, not the springs underneath, and the frame isn’t “damaged”, aside from the damage caused by the clasps ripping away from it. So the GBS warranty co just informed me today, after reporting this 12/2020, they will not replace my couch, yet Ashley Corp still tries to get me to accept delivery on the piece that shows the obvious manufacture defect, yet not take back the whole couch, and refund me. Not even an offer to choose a better quality. Who would accept that liability back into their house? It is dangerous. You can argue that the cheap wood frame could not hold the strong, taut springs that exploded through the bottom of my couch and shot the clasps,stuck to the wood frame, out from under the couch like bullets. Literally, bullets. Missed Miss Molly’s leg, missed Lilly. 3 of them shot out. A powerful slingshot. Then a fourth clasp shot out at a later date/time and we don’t know which part of the couch that one came out of. I use comforters stuffed along the bottom of the couch because I’m scared of it. GBS Co told me just days ago, after MONTHS of back and forth, that they don’t cover springs in the warranty. NO ONE is accepting responsibility. There’s NOTHING wrong with the springs! It’s the cheap wood used for the frame that will not hold them. OMG!!!

The salesman was great...but they don't give a crap once you make the purchase. My delivery was rescheduled several times by the company and the customer service manger tried to blame it on one particular day when he said "truck broke down." Seriously ridiculous. I cancelled my purchase and will never buy another product from that store again. It's a good thing there are plenty of furniture stores around!!if you want your furniture in a timely manner, I recommend shopping elsewhere!!

So easy to order furniture on line. Very easy to input my credit card and pay in full. That went off with out any trouble. Fast forward to actually receiving furniture. I waited at home all last week. On Friday, I happened to open my front door and there was a door tag from Ashley. It seems I missed them. So, this began the phone calls. I called the number they provided, I was told it was too soon to to schedule a new delivery. They said they had to "scan" in the items. Monday began the phone calls again. All you get is, Please hold. Provide the order number, again, "please hold". Inevitably, you are disconnected. So you repeat this all day. Tuesday, today, it took 3 calls this morning so far. We are still on hold. Long story, save your money and aggravation. Buy somewhere else.

Customer service in the Redding Ca Store was lovely. Sadly..the furniture never arrived. We were promised our Memorial day purchase to arrive mid June..then July..then August...here we are in September. No furniture. The 800 customer service number is quite an unpleasant experience. Takes 20 min or more to hear that our purchase is spread out across the country...here, there,everywhere but in our home. Totally felt lied too. Needless to say...we canceled our order in person at Redding store. Waiting for our refund$$. I don't know how the doors stay open. I feel terrible for the employees. I'm Sure part of their pay is commission based. We should have walked out the day we purchased after overhearing another customer's disappointing service details.

Went in during Labor Day sale. Bought a chair that was on sale from an add I received in the mail. The store honored the add and sold me the chair. Great!..... Now forwarded one week later....Went in again (Still Labor Day Sales Happening) and wanted to buy the same chair again just in a different color. This time I was told they cant sell me the chair at that price. Went to the manager who still declined it, even though my original salesmen said I had the add and he saw it in person the day he sold me the first chair. Still the manager refused, stating the add was only good for the other two colors because the color I now wanted is being "Discontinued", and the price is firm at $450.00. Well he lied straight to my face because online Ashley pricing has it at $289.00, with an original cost of $300.00 and when I spoke to the customer care team, they stated the color was not being discontinued. Treated pretty awful that day, what kind of store won't honor their own adds and lie to their customers like that. One star store for sure.

Russell was great to work with and made it an enjoyable experience.

Didn't ultimately make a purchase here but shopped for an hour plus. Staff was friendly and helpful without being pushy which I really appreciate. Will be back again if we need without any hesitation.

Ignacio was super helpful and was a pleasure to do business with. Not all our purchases at this location have been pleasant but definitely will return because how well we were treated today. Thank You

Had Christian help me out, really awesome guy. Got a sweet deal on a Dining Room and Bedroom set!

My sales associate was exceptional informative and made my Ashely shopping experience enjoyable. I will be back to shop there again.

NO STARS.... Purchased the Stearns and Foster mattress set 07/16/21. Lead to believe by the Salesman and store Mgr that the acct had been set up 90 days same as cash. OH NOOO.... Our acct was set up through Acima on a LEASE rental program with a 24 month pay off of over 7400.00+ tax. Ashley also set up as twice a month auto deduction through our bank acct. I WILL NEVER PLACE MY TRUST OR STEP FOOT IN THE REDDING, CA STORE AGAIN !!!!! AND unless you give them A STAR, this will not let you post to this sight.

(Translated by Google) Very poor quality last year I bought a sofa bed and after a month the bed was damaged and it did not open and trying to have it repaired for a year now and they always say that the technician will go and just now cancel separately, pay insurance and it is useless 👎👎👎 👎 (Original) Muy mala calidad el año pasado compre un sofa cama y al mes se daño la cama ya no abria eh intentando que lo reparen por un año ya y siempre dicen yegara el tegnico y ala mera ora cancela aparte pague seguro y de nada sirve 👎👎👎👎

We love our furniture!!! Doug is the guy to go to in the Redding store 😎 We always get delivery and set up, no complaints:)

I recommend!! Always great furniture and this Redding store is really Very pretty and so full of choices. Friendly attentive professional customer service guys. Go see (Doug is my fav😉) little pricey OH & THE GREATEST FINANCING DEAL I HAVE EVER HEARD OF!!= DUE TOO **LOWEST MONTHLY PAYMENTS**

After purchasing a second couch because I had to get the first one warrantied 4 times!!!! The first recliner out of 4 broke 2 weeks after getting it. Then 2 months later 2 more chairs broke the same way and they still haven't fixed the first one and keep giving me the run around. Here is the kicker between the first couch and the second couch they all seem to be breaking in the same spot.

I have always had a bad feeling about this company from the day I first saw them come from nowhere to become a dominate player in their industry. We decided to order a table from online and in the store we impulsively picked a recliner over the first one my wife loved. After 5 days we called to see if we could get an EXCHANGE. The call center person said they had a 3 day return policy, but he would see what he could do. I decided to go to the store and speak with the manager directly. This man was a really nasty piece of work. When I told him what the call center person said he kind of laugh and proudly said "we don't have a 3-day return policy". My hopes were briefly buoyed thinking, Oh maybe it's longer. Instead the manager PROUDLY said we have a NO RETURN policy. He said it was out of his hands, but they would submit the request. It's been well more than one week and we have heard NOT ONE WORD from this company. It's obvious they just pretend to try and do something and then wash their hands of you. Moral of the story...if you buy from Ashley make darn sure it is exactly what you want because there are no do-overs at Ashley. I was shocked at this store's policy and attitude given their size. I will NEVER step foot inside this store again. ps: Much of their furniture comes like IKEA. They charged us over $200 to deliver and SETUP the furniture. The recliner was nothing as it came in two pieces, but the table and chairs took some time to put together. This is obviously done so they can maximize the load on a given truck which benefits them enormously while screwing the customer who has to pay to have the furniture assembled onsite. They told my wife delivery was free...WHAT A CROCK.

Ron Gubser was great, informative and very friendly, very easy to do business with.

Very expensive compared to local stores. Staff didn't ask if we wanted help even once. Nothing in stock.

Ashley's was timely and the delivery folks were great. There was a noticeable scratch on one of the table legs and we were told it would be replaced. We have had no confirmation or timeline yet on the replacement.

Wonderful customer service. We saw a chair we liked online which was on sale, so the store representative matched the sales price and arranged for free delivery. Couldn’t be more pleased!

I am so disappointed! I purchased a new bedroom set and mattress. At first my experience was good but when the furniture was delivered the nightstands were too big and wouldn't fit. The drivers pushed them up against the wall and left. I went to the store the next morning and told them I loved the set but I needed to find smaller nightstands. They instantly changed their attitude towards me and said the nightstands could not be returned because the furniture was not rejected at delivery. The drivers said nothing about this policy when they left. The manager in Redding said he would have to talk to his District manger to take the nightstands back.. what? I spent over 7k and this is how you treat customers? I simply wanted to exchange them for something smaller that would work. It has been over 3 weeks now and no one has ever called me or initiated a return. It is the WORST customer service and they are only nice to you when you are spending money! I will never do business with them again! They could care less because they already made the sale! Let me mention that my nightstands are over $800 a piece and now I have to purchase new ones above and beyond what I have already paid! I will now let everyone know about their poor ethics!

Awesome customer service, lovely variety of quality furnishings, good sales prices.

Gloria at the Redding store was wonderful! Got just what we wanted for much less than we thought we would have to spend.

Prepare to get hussled! Went in buy 10 bar stools, however I was harrased when I told the sales guy I didnt need a Tempurpedic mattress with my purchase to get 10 percent off my stools and that I would never buy a Tempurpedic again as I dont like them. He proceeded to try arguing with me and tell me I didnt know what I was talking about. Worst service ever! Will never give This store my business ever.

I am very disappointed in this store. my 81 year old Dad just bought a house. He went to Ashley furniture and picked himself out a new recliner. He was very happy with the the gentleman that helped him and was excited to be finally getting a nice new recliner. He had and old one for way too long! The recliner was delivered and instantly he saw it was not the right color. He was going to deal with it but sat in it and it reclines more then the chair he had picked out and ordered. He discussed with the store that it was the wrong chair. The correct chair was to be delivered. The delivery came and was the same incorrect chair. My Dad went to the store to speak in person and find out what was going wrong. They informed him that HE was incorrect!! He ordered the chair in a color he didn't want and a style that did not sit as straight up as he had wanted!! They brought up pictures of recliners they have and my Dad spotted the chair he wanted and had ordered and they told him no , that he had ordered the other one!!! My Dad is a veteran and retired CHP . He has worked hard his entire life in service to his country and his community. To be told that he was incorrect and that they would have to wait for the sales person to come back to work on Thursday that had originally helped him to see what he says is terrible! My Dad was so upset emotionally by this. He has lived in a time where you weren't treated this way. He was near tears because he is seeing our country behave in ways that were unimaginable before. Truely unacceptable !

I wish they would pick up production. I want furniture. There is a backlog huge.

One of the things I hate about shopping for cars or furniture is being followed and hounded by sales people. Doug Meier was wonderful. He introduced himself, asked if he could answer any questions and told us he would leave us alone to browse. Occasionally he would drift by in case we had question but did not bother us unless we called him over. Best experience ever! Thank you Doug!

Thank you Doug for the wonderful customer service 🥰

Tom was great salesperson, knowledgeable, and honored Ashley’s online pricing. Only disappointment was padded dining chairs, instead of solid seat, but that’s the unfortunate style these days.

Very friendly and courteous

Worst furniture place in redding I have had three delivery so far for on bed and they still forgot more parts to the bed so i say I want a refund and now apparently even thro I don't have all the parts for the bed I own the bed and I can't get a refund horrible communication from store to warehouse

The experience we had in store was fantastic! We purchased a reclining sofa and loveseat. Delivery came as expected and we picked up our new furniture. After getting it home and assembling we noticed part of the electronics was missing from the loveseat so only one section reclines. We have left messages with the customer service department for 3 weeks, with no return call. I am still currently the owner of a partially functioning loveseat :/

Tom was very friendly even though he was getting ready to go off shift

Do you like used car salesman? Scams? So they advertise 50% off ,thats awesome Here is how it works 50% off all tags are listed as a managers special with big numbers .but you get 50% off of the price of the super small font ..mangers special price $1100 small font price $1800 retail ,so its half off $1800. Go to Ashley website exact piece will retail at $1100 same as mangers special price and be discounted to $1000 .markup scam..50%should be off $1100..beware

Will never order from again. They completely delayed my order after ruining it because they use third party delivering programs seeing that they don’t know how to move furniture properly. Use moving blankets and bubble wrap. Its common sense! Update again on 5/15/21 they screwed up my accent table again and cannot grasp the process of proper shipping. I’m tired of waiting I’m tired of dealing with such awful customer service they’re all horrible and don’t care about their customers.

Nice store, staff is OK at best not the friendliest for commission workers.

Worst customer service I’ve ever experienced. My whole entire order was messed up. They were ordered the wrong couch and delivered a TV stand completely scratched up and did nothing about it. Would never buy or recommend this company to anybody. Robert smith that works at Ashley’s is extremely rude and not helpful at all

Our salesman DJ did an excellent job and answered all our questions about the mattress that we ended up purchasing. Helped us pick out a cooling mattress cover. Excellent customer service and a good price on our mattress.

I ordered my couch on 1/14/2021 with the assurance from the sales man that I would have it in 6-8 weeks. It’s been 16 weeks. I have been pushed back a month at a time without more than a “sorry that’s just how it is”. I then talk to the girl at the store and she said pushed me back again....another 6 weeks. Absolutely ridiculous. I received little more than an apology from her, zero attempts to make the situation right. I will NEVER buy from Ashley again, especially from this store

We purchased a couch (and fully paid for it) on 1/10/21. It is 4/6/21 and we still have not received our couch. Every time I call the store for a delivery update, our date has been pushed back by a week or more. As of right now, the date is set at 4/21/21, but I have no confidence that they will keep it. Overall an incredible frustrating experience.

We ordered an oversized chair and extra wide loveseat for our home theater in July ‘20, and they said it would be delivered in September. There were delays, and they set up delivery in October. Then, in October, they only brought the chair. They said the loveseat was delayed. In November, they brought a couch, but it was not what we ordered. The delivery guys were apologetic and said to keep the couch and they would order the right one and take the couch back when they delivered the loveseat. After a few weeks, we still hadn’t heard an estimated delivery date. The call center never had information, so we always have to go into the store. The store manager said he had no idea what we were talking about, but promised to fix it and get the right one delivered. He saw the salesman must have written down the wrong item, and it was one letter off of what we ordered. After four more weeks, we heard nothing. We went back to the store, and there were nothing but new people. Again, no one had any idea what we were talking about. We filed a claim with them in February to investigate, and they closed it with no explanation other than we were beyond the 90 day return policy. We had every conversation documented, and it means nothing to them. They are absolute thieves. They don’t care about anything we say regardless of all the documentation we have, because it’s been more than 90 days. Our last option appears to be small claims court to recover the $4,000 we spent, and I’ll gladly drop off the items at their front door. I will NEVER buy from them again.

Great selection and prices. Salesman Doug was awesome. He was knowledgeable and explained every detail.

My sales associate was very helpful in my purchase of an office chair at the store in Redding, California. However, Ashley's accounting and point of sale system is ridiculously byzantine. We had to visit three separate computer workstations PLUS the main accounting center to get this transaction completed. Four different personnel had to get involved, one of whom from accounting was very rude to the sales associate even though I was standing right there listening to their conversation. All in all it took over 30 minutes for me to buy an office chair WITH CASH. That was after I picked the chair out. I would give this experience a single star but my sales associate was very pleasant and I think I will like my office chair when it arrives. FYI Ashley doesn't have much in the way of office furniture in the store but I've heard they have a better selection online.

Ordered a sectional from Ashleys in Redding Ca. Had to wait OVER 12 weeks for it, and it finally came today. Couldn't believe my eyes it was the WRONG ONE. Told them to take it back and headed to the store. They acknowledged their error. We asked for our money back and was told it could be up to 6 weeks for our money. I will never do any business with these people and believe me I will spread the word to anyone who will listen as to this company's way of doing business.

Sales staff, including Doug and the manager, were efficient and patient in every way.

Went in and purchased some couches on Jan 10th. They were supposed to arrive in 4-6 weeks. On Feb 20th the delivery guys show up. We bought a love seat and sofa. The delivery guys brought 2 love seats. So we waited another 2 weeks for our sofa. Turned out that the love seat they delivered was broken. I called immediately to let them know. I wanted a new couch but all they did was offer to fix it. I didn't pay full price for a refurbished couch. After talking to multiple people about the issue, I called the store in Redding. The manager told me that I'm not getting a replacement couch. He told me they would fix it. I told him that I wanted to return it then. He said I signed a contract and that I could not return it and once it was in my house, it was mine. So basically he told me, they don't give a $#!+ if I received a broken couch and I had to keep it. Then I find out that the tech guy had the parts delivered to my house and the case was closed after the parts were delivered.. so what, I'm just supposed to fix the couch myself???Worst customer service ever!! After having the couch for over 3 weeks, I finally talked to someone logical and got them to exchange the couch. Still waiting on the replacement. But no thanks to the douche bag manager at the Redding store. I do not recommend Ashley Furniture and will never go back. I spent over $4500 in their store only to be treated like I was wrong for wanting a new couch. Ridiculous. Also bought a new mattress and box springs for a cali king. The delivery guys show up with 2 queen box springs instead of 2 twins. So sloppy.

Loved it went last day of presidents day sale. Got 50% off and a year to pay with no interest. Salesperson Shaun was very knowledgeable and helpful. Got 5 piece bedroom set. Couch, love seat, & rocker recliner. Being delivered to my home soon.

The furniture is decent, some of the staff is very pleasant but the service here is the worst! I ordered a dining table and chairs delivered the first of February. I love the table but it tips with any weight. I am waiting for a technician, I haven't heard anything so i again called today. No record of me requesting one or anything. So frustrated. I will drive hours before I ship at this store. WORST SERVICE AWARD goes to Ashley's.

The people in the store are nice enough and helpful, but once you have an order in you are at the mercy of their terrible customer service. The scheduling is horrible, the communication about delays or delivery status is horrible, and calling them to speak to a customer service representative takes you in circles without success. I like our furniture, but will not shop through Ashley again due to the difficulty of the rest of the process and the lack of communication and customer service.

Absolutely horrible staff members, felt a lot of racial discrimination. Some staff members would make disgusting faces and talk about us as we walked in, probably thinking we couldn’t understand english. I would never recommend going there, especially if you are not white. I would give it zero stars but in order to post I had to give it one star. Extremely awful store, staff members and customer service!!!!

Amazing customer service, super friendly atmosphere. Christian was extremely helpful in getting us exactly what we needed. Edit: unfortunately I had to bring this rating down to 2 stars. First they brought us the wrong size mattress. A full instead of a queen. They've changed the delivery for the right one 2 or three times now. Also still havent recieved the couches we ordered. Great customer service in store but once you've ordered it becomes a nightmare to just receive your furniture. Wont be buying from here again. Edit #2: Still havent recieved the right mattress or our couches. Still recieving notifications saying my order is being delivered and it's being shipped to store instead... Dont get your furniture here. It's a nightmare.

Ashley Furniture is the worse for online returns. There is no mention whom is to pay for return shipping, seller or buyer. I bought a power lift recliner for a patient, who needs it for post surgery sleeping, because the patient couldn't sleep flat, thought the recliner with adjustment would be a good solution. It was hard, and it keeps slipping forward, besides it a bit small. Called the store, they didn't accept online returns. Called online customer service, they said buyer pays for returns shipping. Called UPS, estimated cost $380. The recliner cost $580 on sale price. Will never buy from Ashley Furniture again. They don't have customer satisfaction.

Rude salespeople that wouldn't even greet or acknowledge my presence. It would have been a quick sale as I had researched their products on line and was ready to buy. Going elsewhere instead

Good selection. However when I walked in with my mother to look for a new mattress and frame set, walked by no less than 5 employees sitting at the main service counter located near the center of the store and not a single one said hello or even acknowledged our presence. Same as when we left.

Rude sales staff,waited forever for help

UPDATE: We ended up getting a refund because after 5 different delivery confirmations and poor customer service we still do not have answers as to where the furniture is. FYI it takes 7-10 business days to receive your money back! We went to Legacy Furniture and Mattress Gallery and 10/10 would recommend. Amazing customer service AND we were able to take our new furniture home at 55% off! I recommend Legacy before you ever set foot in Ashley's. I'm only giving 1 star because DJ was cool when we ordered our set of reclining couches, end table and lamps. Thanks, DJ. HOWEVER!!!! Our order was meant to be delivered the 17th of December, 2020. Okay, we can wait 3 weeks, no big deal. Then we were contacted and told that the delivery was pushed back to January 14th because our order was not in stock, (not what DJ told us). I received a text message order confirmation for 1/14/2021 AND i called to confirm over the phone. Today is 1/14/2021 and I waited at home all day for them. I finally call to see how much longer because its already 6pm with no furniture. Turns out they pushed our delivery date to February 18th 2021 WITHOUT contacting me about the change! I'm livid to say the least. Will never do business here again and am putting my story out there for all my friends and family to see how terrible Ashley's Furniture Store is.

WARNING! I am genuinely happy for anyone that has had a great experience with this location. However, they would not return the furniture we purchased even though it was not the same color as online. So we did a swap out and paid an additional 1,777.00 on top of the almost 3,000 we had already paid. They deliver part of the order and one piece was damaged and when I asked the truck to wait while I called the store they left and didn't take the first set with them. So we made arrangements to get the piece that was missing and an even exchange on the 500.00 plus nightstand. The truck shows up with just the missing piece no nightstand. They also did not take the first set again. I called the store, I was yelled at and talked over by a guy named Red. I was told that we refused them picking up the old order because my family member was gone which helps me because I have MS, and I can't open my own gate. They just hung up on me. No resolution and they have almost 800.00 of our money because we changed to a different bed in the suite. The manager is never there, the salesman is always with someone else... It is ridiculous. This has been going on since Thanksgiving.

Nice furniture.

Great experience and wonderful people to work with.

Its alright not much help

I have had the worse experience with Ashley Furniture!!! I paid cash for my couch! I was told 3 times my full order would be delivered today 12/16/20 and when truck showed up at my house I only had the 2 chaises and ottoman. Didn’t have my love seat that connected my chaises or my other part of order! I have been lied to over and over and now supposedly the rest of my order will be in 12/23/20. I will never ever buy furniture from this place again! They do not help their customers either when they have made the mistake 3 different times now! You call the store and they don’t help either! However they sure want their money upfront! Never again!

It's amazing I feel like I'm a member of the family here ☺️

The front desk greeter on November 2nd, 2020 at 4pm helped show us their WIDE variety of just ONE coat rack. We had been to a similiar store prior, and they had the same coat rack for $100 less, plus way more variety. When I quickly decided to leave, this team member inferred that I didn't have enough money for the item, and suggested Target or Walmart. He then rushed us out of their store. To be clear, I did NOT WANT that coat rack even for $100 less than Ashley's was selling it! We will never return because of how insulting he was, and because of the store's incredibly stock. Thanks.

They have comfortable furniture but when dealing with damaged furniture the service is terrible, the wait times when calling in is 20+ minutes and even then they don&'t answer and messaging is the same thing and they take hours to reply back, customer service is bad at the store too they said they would call me back the next day and it&'s been 4 days and no call.

We had two items delivered, a rocker recliner and a coffee table. We met them at the front of our property since our entrance is small and uphill and windy. They were so excited they didn’t have to come to the home that they just started rushing putting the furniture into our truck bed. The delivery guys threw the chair, which was still in the box in two pieces, into the bed of my husbands truck and it landed on the top and then shoved it to roll it upright and in doing so they slammed it twice into the truck bed wall. My husband stopped them at this point and got the table into the truck next. Both were broken when we opened them. Tried to call the numbers we had for both the delivery location and the store and. No one ever answered and we left voicemails that were never returned. Got on the text option and no one responded. It’s overpriced garbage. The metal under the chair were warped and a support bar missing, The tables cardboard inserts.. yes... it’s laminated cardboard pieces, were warped from obvious moisture damage. Do not waste your time.

I wanna give them a bump since reviews here are pretty bad :/ we had a really good service from salesman Michael and i think we ended up with a good deal.

They try to BS you with 50% off today and that's off the hidden retail price and not off the tag price. Deceiving!

This company is completely Horrible. They delivered broken furniture, refused to return it &amp; assure all I have to do is call Corporate. What a Joke!!! They refused to refund me and wanted to repair it...Heck No. This group helped me and got me my full refund:Facebook Group: Ashley HomeStore Complaints/Issues Advocacy and Resources.<a href="/redir?url=https%3A%2F%2Fwww.facebook.com%2Fgroups%2F695308394647946%2F%3Fref%3Dshare&amp;s=fb3e0c3ab39b053a4ae3bdf616eec9f2756a876db3291528ece74c7891bfd088" target="_blank" rel="nofollow">facebook.com/groups/6953…</a>

thier sale reps and manager, explaining the break down of order is. explain what the 5 year warranty, not tell you it comes with your purchase and charge you 255 dollars for it. not charging 129.00 to bring my furniture 2 miles, not resale tables after I already purchased them, have the customer leave happy b and not feel pushed into to something. there are more but that's a good start

If I could give this place 0 stars oh trust me I would. I went in there one time and I'm guessing it was the manager, if that's what you want to call him, was YELLING and I mean yelling at his employees. Using inappropriate language, it made me feel VERY uncomfortable. He was just awful, awful, awful. If you want a more pleasant place to go to I highly recommend Evans :)

We have purchased multiple things from here throughout the years. We have spend a few thousand dollars re furnishing our house. They are so helpful and nice when they are getting the sell. But the moment something goes wrong and they are pressed to back up the product they sell they peddle back. They aren’t so quick to resolve an issue when it’s delivered broken. In our case they sent out a tech after multiple different “representatives” helping us to find out the tech was just coming to glue the headboard!!! Glue!!!! Who spends $3K on a bed-set to have it glued right out of the box. Back up your mission statement Ashley Furniture, you’d earn so many more returning customers and make more of you just owned the damage. A simple fix that is now costing you multiple sales going forward and a bad word of mouth.

This place has so many selections the service is ever so nice and they're not pushy they allow you to walk the store and when you're ready all you have to do is let them know it's fast and the delivery although being long is great I highly recommend this be where you buy some furniture

Friendly staff, nice selection, and awesome discounts

Very friendly and pleasant experience

Go talk to floor sales rep Jase.. he really was helpful and attentive!! Prettiest store in all of Redding Great deals gorgeous furniture of 50%off basically storewide

We go in there and pay cash 3500.00 for a reclining sofa and loveseat, most of the experience was okay until the end when they were not suppose to charge me for delivery but they added it on and charged my debit card. They took me up to the office manager Red and he promised it was pending so he was going to change it and it would post minus the delivery fees, he said it could take 5-6 days. It took 4 days and of course he did not do his job and my account was charged the total with delivery. I called up to the store and he had no empathy that he messed up and said that he was going to have to out another ticket in and someone would call me to process a refund in another week. I ask him why it would take so long for there error and all he could say is what do you want me to do, I ask for my money and he said there is nothing he can do about it and I just have to wait for another week or two until they decide to refund hopefully. Horrible customer service. Update 10/20/20 It has now been a week and a half and I have called there 909 Colton number multiple times to find out about the 300.00 they owe me and I still am have not recieved a call back or a refund. I am going to have to file a BBB complaint because this is unacceptable.

Never will I ever do business with Ashley Furniture ever again. Experience started out great. Their sale reps will put on a real good show and tell you they won't just sell you furniture to meet their commission quotas, yet will try and get you to buy they most expensive item on the floor. We purchased our item just to wait 2 and a half weeks for them to finally get it to our area, and then they conveniently switch the delivery information without our authorization. Their lack of customer service is appaling and the fact that they will openly admit that they messed up but will do nothing about it is just even better.

Nothing to write home about.

Do not go to this store. The customer service is horrible. The manger Mr. Smith is dishonest. He first told me he cancelled my order per my request. But I said please give me some proof or number I can call to make sure the cancellation order has been processed correctly. I don&'t want furniture delivered claiming I have not cancelled. He said he didn&'t know a number for customers to call for cancellation. But he cancelled for me. And he can&'t give me any proof. I though he must be new to the store and shock he would say there is no number to call to cancel. So finally upon my repeat request, he wrote down his name to show that I have spoke to someone for cancellation . The next day I found the 1800 number and called and cancelled it one more time. The lady on the phone was nice and cancelled both of my orders. But a month later, after several in person store visit and calling customer service , still no refund. I found out some employee in the furniture store changed my phone number so no one could call me for refund. A lady on staff was nice and trying to change number for me during one of my In person visits. She said someone would call soon but 7 days later still no call. It seems like it&'s just a scan trying to rip off customers. I&'m going to BBB to report this misconduct. It shouldn&'t take so much trouble for a consumer to get a refund. And I do not appreciate the manger lying to me right in front of my face saying he gave me the number to cancel wile he intentionally tried to tell me there was no way to call and cancel during my first in person visit. (By the way, it turns out Mr. Smith is the office manager. I mistakenly believed he was new on staff and didn&'t even know Ashly number)

Worst customer service ever. My sales person was playing hide and seek. Each time we caught his attention for a question, he was there for no more then a minute then disappear. Hey Russ, it might not be a 5k sofa set, but by the end of next week, Best Price Funiture and Mattress will definately enjoy 10-15k of my hard earn money.

Mike and Ron always take care of our needs and our family.

The salespeople were great and very helpful in the Redding store. We got a good deal. Paid just under $6000 for a 14 pc. living room set, a dining room set with buffet side table and a bar table with stools. That was back in June. It's now mid-September and after being promised delivery several times, we are still waiting for our furniture. After calling many times and leaving messages and getting no response, we are not very happy with Ashley Home Store. We are extremely frustrated and disappointed. We don't want to hear any more excuses. We just want our furniture. We will never shop at Ashley Home Store again and definitely will not recommended it to any of our friends or family members.

Excellent customer service, great deals too :)

We just had a great experience here! We were having such a hard time finding the right sofa for us and we finally found one we fell in love with here. We were so sad to find out it was out of our budget, BUT with the sale and a little more help from DOUG M. we got the sofa we love!!! Thanks Doug!

Worst customer service I've ever gotten. They showed up on specified date. A 3 piece sofa, one of the peices that came were broken. They found this out after they already removed my old couch. I called to find out when the replacement would be hear. Got directed to customer service not at the store. Where they informed me it will be 2 months and that they were really sorry. We will have our claims dept call you to discuss the situation after I told them I cant wait that long I want a refund. Well it's been a week and still no call. Would not recommend anyone use this store. Unless you like to pay cash and have to wait a total of 4 months to get your moneys worth.

I have been calling the store All day long for A week now And they never answer their phone. I like doing business with them but look like I will have to take my business elsewhere

Friendly, experienced, great pricing, fast delivery

Absolutely horrendous customer service. Ordered $6500 worth of furniture. Two months later I received three different deliveries on three different days and it was still missing furniture. Finally after I made several call attempts without getting through they informed me the remainder of my furniture was back ordered for another two months. Cannot get through to the local store here in Redding. An absolute joke. I would never recommend this place to anyone.

Dan E was very patient and knowledgeable. He answered all my questions, and if he didn't know something he looked it up or asked. I appreciate all he did for me

Disappinted in Ashley Furniture. We had boight a living room set back in July. It was supposed to be delivered aug 8th. I got a voice message around the 6th saying that it's back ordered we will get half of it on the 15th the other half on the 19th. I tried to call two different numbers and left voicemails and I emailed them about the situation because I wanted to know which half was being delivered. I never received any call backs or emails back. Michael calls and gets ahold of someone and they say the 19th. Well after we're not getting a confirmation call the day before the 19th. I also couldn't track the delivery like were suposed to be able too on the day of, Michael calls a few times w no answer so he had to go in there. the salesperson said they have been trying to call us for 2 weeks, which we have no missed calls or voicemails from them so we canceled our order.

Amazing service and deals

So we bought a new couch and some other pieces right before COVID hit in March. The sectional couch was sold in individual pieces. We thought it might too big to buy the whole thing for our living room. The salesman told us not to worry as if it was too big we could just return the piece. When the they delivered it and set it up I knew right away it was too big but the delivery person told me not to worry just to contact the store and they would take it back. After he left I tried all the power recliners. On of them did not work right and was catching on the frame. I called and Ashley's and scheduled a tech to come out. I also mentioned the extra piece and I was advised that they do not take returns once it is at your house. Really.....first I had heard of that. So the repair tech comes out and tells us he has to order a part. He the leaves a few week later the part arrives at our house. The tech comes back out and realizes he ordered the wrong part. So he orders another part. The part comes in a few weeks later again. We have the part sitting in our dinning room and we have called the national number and the local number no less that 10 times. No one will answer the phone and we have to leave a message. Their answering machine says this is due to COVID. Really you can't answer the phone because of COVID? It has now been over 5 months and we have not received a call back and our $5000 couch is still broken. DO NOT BUY ANYTHING FROM THIS STORE! Once they have your money they can care less about fixing any issues. The worst part is the store is still closed to walk ins because of COVID when every other store in Redding is open.

So we bought a new couch and some other pieces right before COVID hit in March. The sectional couch was sold in individual pieces. We thought it might too big to buy the whole thing for our living room. The salesman told us not to worry as if it was too big we could just return the piece. When the they delivered it and set it up I knew right away it was too big but the delivery person told me not to worry just to contact the store and they would take it back. After he left I tried all the power recliners. On of them did not work right and was catching on the frame. I called and Ashley&'s and scheduled a tech to come out. I also mentioned the extra piece and I was advised that they do not take returns once it is at your house. Really.....first I had heard of that. So the repair tech comes out and tells us he has to order a part. He the leaves a few week later the part arrives at our house. The tech comes back out and realizes he ordered the wrong part. So he orders another part. The part comes in a few weeks later again. We have the part sitting in our dinning room and we have called the national number and the local number no less that 10 times. No one will answer the phone and we have to leave a message. Their answering machine says this is due to COVID. Really you can&'t answer the phone because of COVID? It has now been over 5 months and we have not received a call back and our $5000 couch is still broken. DO NOT BUY ANYTHING FROM THIS STORE! Once they have your money they can care less about fixing any issues. The worst part is the store is still closed to walk ins because of COVID when every other store in Redding is open.

Poor experience. I told the salesman, Daniel Ericksen, that I wanted a recliner and love seat. He informed me that they would have separate delivery dates and I said that it was fine, I didn’t mind. When everything was done and paid, I asked about the second delivery date and Daniel told me he didn’t know I wanted the love seat. I asked if we had to go through all the paper work and payment again and he said yes. No thanks. I’ll take my business somewhere else. Preferably where they employ competent staff.

Dan Erickson was super helpful, and made sure I got the best possible discount available.

If I could give the place zero stars I would. The WORST employees who are not trained at all. I paid for a couch in full and my credit card was charged a month and a half ago and they have no idea where my couch is and the store will not speak to me. Basically I was robbed and I will ABSOLUTELY be reporting this to the BBB. Should have read the other reviews on here before I purchased. Looks like everyone on here has had a similar experience.

The worst customer service!!!Run for the doors people,they take your money and give you broken products .Both of our bed frame and dresser was deliver broken. The delivery staff said they will write up the report and have the store contact us.After 2 weeks ,no call ,no text,or email.I had to call the national headquarters and request for a Refund and even that was a hassle in itself. Salesman Dan.R ,also got a fast one on us,charged us for furniture protection without our knowledge.Why charge us for protection if we don&'t even have the furniture. Very unethical behavior and sales tactics. Long story short,these unprofessional lying assholes will do whatever to get your money.I don&'t mind paying for products but who would wants to pay for broken products? and instead of taking responsibility, they turn you away and act like they have no idea what took place.They said we would have to deal with their finances dept but couldn&'t provide any phone number when asked.If they were the last place on earth that sold furniture,I would rather sit on rocks,than deal with this company. Don&'t waste yr time or money. I should have read their reviews before going there.Seem like this is nothing new for them.They shouldn&'t be in business!!!

We bought our couch set from Ashley&'s in May. It was delivered BROKEN and I was told by the delivering supervisor to go ahead and sign for the other pieces that was not damage and they would have a replacement ordered and when they delivered the new piece, they will take away the damage piece. I waited a week, no call from Ashley&'s, so i called their customer service just to be told by them that a technician has to &"attempt&" to &"fix it&" before a replacement can be ordered. 6/4/2020 a technician came out. He sprayed adhesive on the broken bottom wood that was broken in two places and he then attached a piece of quarter inch plywood onto the broken wood and called it fixed. Due to the broken bottom wood, the top piece of wood was sagging because their was no support. The tech did not attempt to fix that part, but he said he will note that into his report. I told the tech that I was not satisfied with the attempt to fix it. He said to call customer service again. I called customer service and was told that they will not be able to order a replacement until there was an attempt to fix the top wood too. 7/11/2020, same tech came back out. He did the same thing to the top wood as he did to the bottom wood prior. IT DID NOT FIX IT, IT STILL SAGGED. The tech said he will note it on his report and to have a replacement ordered. and to expect a call from Ashley&'s in 4-5 business days. Waited a week, no call. So i called customer service the following week and was told that my case was closed, because it was fixed. They gave me the run around, and finally said that they would need to send another tech out for a &"second opinion&" before they can replace it. We were pretty upset by now. My husband called customer service and told them to just come pick up the couch now and not to send another tech over for the third time for the SAME PROBLEM!! A day later, RED from the Redding store location left me a message for me to call him so we can try to fix the problem. I called the number he left me, but he wasn&'t in, so i spoke with Sarah. She said she was going to request a new replacement for us, but we will need to wait for an approval from her supervisor/manager since he was on vacation. I was happy finally, because something was actually getting done about it. RED called me the next day and he told me that they WILL NOT ORDER A REPLACEMENT. He said I need to go through proper procedure. I told him that we had a tech came out TWICE already per their protocol. He said they will not replace it until a tech said to replace it. My husband called him and it wasn&'t pretty. RED HUNG UP ON MY HUSBAND and an hour later BRITT from Ashley&'s customer service called and spoke to my husband. A tech was schedule to come out on 8/8. NO ONE SHOWED UP. 8/9, my husband called Red and told him to order the replacement now since a tech did not come by yesterday as schedule. RED WAS ARGUING WITH MY HUSBAND, TELLING HIM THAT HE WAS WRONG AND THAT NO TECH WAS SCHEDULE TO COME OUT. MY HUSBAND SAID HE CAN SEND RED THE CONFIRMED SCHEDULED TEXT MESSAGE THAT HE RECEIVED. RED HUNG UP AGAIN!!! THEY WOULD NOT ANSWERED OUR CALL. THEY SCREENED MY NUMBER AND MY HUSBAND&'S NUMBER!! WE CALLED THEM ON MY FATHER IN LAW&'S NUMBER AND RED ANSWER AND WHEN HE HEARD MY HUSBAND HE HUNG UP THE PHONE AGAIN! AFTER SEVERAL OTHER CALLS, CHRIS, THE MANAGER, ANSWERED AND HE SAID WE CANNOT CALL THEM ANYMORE AND WE ARE NOT ALLOW IN THEIR STORE FROM NOW ON. AND HUNG UP. AFTER A FEW MORE CALLS, CHRIS ANSWERED AGAIN AND HE SAID HE WAS CALLING THE POLICE ON US. AND HUNG UP. REDDING POLICE DEPARTMENT CALLED MY HUSBAND. WE GAVE THEM OUR SIDE OF THE STORY. OFFICER APOLOGIZED. AND NOW WE CAN A TECHNICIAN SCHEDULE TO COME OUT 8/14. THIS PLACE IS RIDICULOUS!!! WE WILL NEVER USE THEM AGAIN!! IF I CAN GIVE THEM ZERO STAR I WOULD, BECAUSE THEY ARE VERY UNPROFESSIONAL AND WORST CUSTOMER SERVICE EVER!!! NEVER IN MY LIFE HAD WE BEEN TREATED THIS WAY. WE PAID FOR A NEW PRODUCT. NOT A BROKEN ONE!! F*^K THIS PLACE.

If could leave negative reviews I would. This place is a complete joke. I would strongly suggest going somewhere else. The sales person who helped me(I will not name drop) completely ordered the wrong couches as well as left an item completely off the order! And as lied about how the furniture will look! On top of this we called the sales person back directly to ask why the order was missing our coffee table to which he replied we did not ask for it! The sales person blatantly lied blaming the paying customer instead of taking ownership for his failure. We waited 6 weeks to get the damn furniture and it was all wrong. I Immediately called to cancel as they do not deserve to have any business. And they would not refund me. I was told I would have a refund in a week! Mind you I paid for this 7 weeks ago. I called back after waiting over a week with no refund and was told my order was never cancelled and it would be another week! They are incompetent crooks! Do not go here! Update cancelled my order June 2nd and just received a refund July 27th. After multiple calls. Almost two months is unacceptable.

If could leave negative reviews I would. This place is a complete joke. I would strongly suggest going somewhere else. The sales person who helped me(I will not name drop) completely ordered the wrong couches as well as left an item completely off the order! And as lied about how the furniture will look! On top of this we called the sales person back directly to ask why the order was missing our coffee table to which he replied we did not ask for it! The sales person blatantly lied blaming the paying customer instead of taking ownership for his failure. We waited 6 weeks to get the damn furniture and it was all wrong. I Immediately called to cancel as they do not deserve to have any business. And they would not refund me. I was told I would have a refund in a week! Mind you I paid for this 7 weeks ago. I called back after waiting over a week with no refund and was told my order was never cancelled and it would be another week! They are incompetent crooks! Do not go here! Update cancelled my order June 2nd and just received a refund July 27th. After multiple calls. Almost two months is unacceptable.

Great experience. Salesperson was close by but not pushy.

Dan Ericson in Redding, CA was very helpful and attentive. He helped me find exactly what I was looking for and made sure I got the best deal. If you go to Ashley’s Furniture, you will not be disappointed with their service. Thanks, Dan.

Great

If I could leave negative reviews I would. This place is a complete joke. I would strongly suggest going somewhere else. The sales person who helped me(I will not name drop) completely ordered the wrong couches as well as left an item completely off the order! And as lied about how the furniture will look! On top of this we called the sales person back directly to ask why the order was missing our coffee table to which he replied we did not ask for it! The sales person blatantly lied blaming the paying customer instead of taking ownership for his failure. We waited 6 weeks to get the damn furniture and it was all wrong. I Immediately called to cancel as they do not deserve to have any business. And they would not refund me. I was told I would have a refund in a week! Mind you I paid for this 7 weeks ago. I called back after waiting over a week with no refund and was told my order was never cancelled and it would be another week! They are incompetent crooks! Do not go here!

This is my parents bed they got last fall, it has been stuck in the up position for a week, calling is useless because you have to be on hold for 15 minutes before you can leave a message, with no response. You can't go to the store because it's appointment only. Extremely disappointed. I wouldn't give it a star but the app makes me

Dan E. was very helpful and never avoided us when we came in multiple times. We took about a week to decide what exactly we wanted and he helped us everyday with any questions we had. He made sure we got the best sale deals and worked with us for multiple hours when we finally decided to order. Super friendly and helpful. We will choose to work with him for any future purchases!

Daniel was personal, professional, gracious, an active listener, and he attended to details! I felt secure as a customer!

Been looking at power Recliner sofas for 3 years..walked into Ashley in Redding with my wife..Was greeted warmly by Doug Meier. He asked what we were after. The guy couldn't be more professional. He took us right to what we asked for, was patient, never pushy. Gave us space to make decision. Great job Doug..

Went into the store to buy a sofa sleeper. I did just that. A few hours later I found the same couch for 200 dollars cheaper and with free delivery. Naturally I went back and ask for a price match. They did this for me which was great. However I waited a week to get my refund and nothing. I go back in to find out the manager did not put in the request for the refund. They lady at the counter entered it and tells me I have to wait another week. It&'s going on 3 weeks no resolution no refund and no help. Absolutely horrible service. When I call they blame COVID 19 and thinks it&'s ok to hold/steal my money and they don&'t care. If I could cancel my couch I would but that would be another 600 dollars lost for god know how long. Do not shop at Ashley any where but definitely not the Redding CA store.

The furniture is beautiful, the customer service with the local store was not a great experience. Just know that if a price is listed on the online store they can match it, but you may need to check it (which I did and made a second trip requesting the fair price according to what was online, and they did give me back the difference- so a refund was great!). The day of delivery I was wanting to contact the store about my order, but the delivery came BEFORE they opened-- the arrival time with the multiple texts I received as well as emails said it WILL arrive between 10:45am and 2:45am (the store opens at 10am, so that gave me a window to contact them)-- the delivery however came an hour and a half EARLY (be ready, they said if you don&'t answer the door, then you loose out on the delivery fee, and you will have to pay again). When I contacted them about my customer service need after the delivery, (since they weren&'t open before it came), they said they couldn&'t help me because the furniture had already been delivered!! I was told to call the next day to see if the manager could help me, but the manager was not willing to take the call and the person I spoke to hung up on me-- so my experience was not one I&'d be looking to do again or recommend to others. I will enjoy the furniture, but be very wary of using the local store and be prepared that once they have sold the furniture to you, they are not willing to take the time to help you beyond that.

The delivery guys were great, but products weren't so great. The headboard had a crack in it, and none of the tracks to the drawers were set right, they were so off that you can't even put the drawers into the slots(it had to be forced into the slots, the guy said a tech will be request to come out to get it fix). Very poor craftsmanship and should never got pass quality control, if they had one. When they unbox the dresser, one of the legs is almost completely busted off. So the stars are actually for the delivery guys, for the products I would have to say its zero, and still waiting to hear from my salesperson for a follow-up . Depending how these issues are being handled, I may or may not shop here in the future.

Russ was very accommodating, patient and kind in our whole process of choosing furniture. We went in a few different times and changed what we were wanting. The other staff we encountered were very kind as well. If you are looking for great customer service, patience and respectful people, Ashley Furniture is your place. Highly recommend!

We went in to look at a recliner. We were met quickly and pointed in the direction we needed to go. Katrina came by without being intrusive answering questions and pointing out some interesting features on some of the fancier chairs. Bluetooth speakers and electric adjustable chair with charging station etc.... No I didnt buy that one. I did buy a comfortable manual chair. Added a side table with charging. Katrina was just the right amount of there. Had a good experience. Thank you.

Bought a nice bed frame and box spring for a cal King from here. The box spring lasted maybe 6 months. Had that box spring replaced. The second time it busted i waited too long and the year warranty was up. I missed it by two weeks. Terrible quality of box springs. Definitely high prices for low quality. Save yourself the headache and go to Costco!

very nice and kind to us that lost everything in the recent fired.

Ya we did a price match and got a 1100 recliner for 500 w/ delivery and 5 year mechanism and materials warranty

Doug is fantastic. I saved so much on my sectional, mattress and plate set

Good&frindleytoo & nice too

Best experience ever! Sales rep listened and was very attentive.

Very nice setup of furniture along with very friendly and mindful employees.

Considering I am not the easiest customer to deal with I have to say the staff at Ashley's was phenomenal. My salesperson Dan was very patient, honest and helpful. No pressure whatsoever! Thank you for assisting our family's needs! We will surely be coming back. 🙏

Double charged us and still hasn’t resolved that issue, then changed our delivery date twice on the day we were suppose to get our furniture. Now we’re going on 2 weeks with no furniture and it’ll be another week due to their reschedule. On the verge of just cancelling my order and going somewhere else. Should’ve known this place would be a nightmare based on the sales woman’s lack of customer service. Will not be doing business here again.

I will NEVER spend another penny at this store! I ordered 2 barstools and they were delivered in JANUARY. One bar stool came missing a support piece. I contacted customer service and they said the part would arrive in 7-10 business days. Ok fine. 3 weeks go by and I’ve heard nothing so I call and spend an hour on the phone and was told I was miss informed, it hasn’t even shipped yet and wouldn’t be expected until the end of MARCH! Finally a package arrives and they sent me a box full of different pieces excluding the one single support piece we actually needed! I call and I am again told “sorry, the part will be there in 7-10 business days.” Another 3 weeks go by and nothing. Now APRIL 25th, I spend 3 HOURS on the phone with customer service to be informed that the part won’t be delivered until JULY!!!! They are refusing to refund me and are “unsure” if or when I can get a replacement. DO NOT SHOP HERE!!!!

The worst customer service experience I’ve ever had!

My wife and I bought a couch and a couple of lamps from Ashley’s furniture a few weeks ago. The furniture was dropped off and instead of them dropping off two lamps, they were trying to drop off four lamps. This is a simple mistake and should’ve been easily correctable. My wife and I refused the second set of lamps and were told to call the warehouse to make sure that they were logged in so we could get our refund. Here in lies the issue, it’s been over two weeks and we still don’t have a refund. All we’ve been getting is the runaround. If you buy from Ashley’s furniture, keep in mind that if you ever need a refund it’s going to be like pulling teeth.

Excellent customer service 👍

Ordered a nice sofa and it was damaged when delivered. Broken arm with major damage to fabric. Had to take multiple days off when they said they would be there to try to fix it they weren’t. When they came they claimed after taking it apart that they didn’t have all the material and would need to return in 7-10 business days. Very disappointed in Ashley’s. Do not sign the paperwork if it damaged. Refuse the furniture. Signing it when they said they would replace the unit is false.

Customer service was great gave us time to look around explained pricing very helpful nice furniture planning on going back

Worst experience I have ever had. Our couch broke within 15 minutes of delivery. Took a month to receive replacement. Then promised by Red at Ashley furniture our delivery fee. Still no refund and no calls back. Redding Ashleys Furniture blames the people that provide you with the refund. Then they say it’s Redding office. Almost a month later no refund. This has been a terrible experience and Ashleys furniture don’t care.

Our experience at Ashley HomeStore exceeded our expectations in every aspect. The Salesman, Nick Wagner, showed great patience, expert knowledge, and was helpful in everyway.....

Beware if you receive damaged furniture! I had a dining room set delivered on January 12, 2020, and the corner of table had a big gash in it and a hazy film on top; the majority of the chairs had loose material; some had black marks on them; and a couple had dented foam on the seats. I said to delivery guy I should refuse and he said you could but it's best to accept and have a technician come out, so I did. WRONG MOVE!! The tech came out and I refused to have it fixed since he would have needed a refinishing and upholstery machine to fix everything. Bottom line, they wouldn't refund my money because I refused the technician to fix. I bought first rate furniture, not second hand. The corporate office would only do an even exchange and took $300 off my credit card, that was charged back in November. When the second delivery showed up, the guys (this time these guys were from Redding and very nice) took out the old set and had me look at the new table in the box before bringing it in. Sure enough, more nicks and gashes on the table. I refused delivery this time and immediately called the store manager in Redding. He couldn't do anything until furniture was returned to warehouse in Lathrop, CA. Nobody called me and I had to keep bugging store manager. After constantly calling him and advising nobody from corporate called me, he was making many calls down there himself. He and his employees in Redding care about the customer; the corporate office doesn't give a crap about the customer! It took over two weeks to finally get my refund! My husband and I spent $10k on furniture right after our house burned down in Carr Fire. We went back to them once our home was rebuilt to buy additional furniture since they would still honor their discount. Never will I do business with this company again! We were once fire victims; Ashley Furniture made us their victims!!

Customer service was above and beyond! They listened and found exactly what I needed within the budget necessary. I now have an amazing couch that brings my family together during movie night.

Overpriced too many employees standing around not willing to help

Huge selection of couchs. Staff was very friendly and helpful. Also very knowledgeable about the products.

Friendly and patient staff helped me figure out the best option for my living room. I like the financing options and the helpful way we were shown multiple options to fit out needs. I'm thrilled with how fast they scheduled the delivery date for my new sectional.

This place is a SCAM! They have no integrity and are completely unprofessional. They advertise a sleep guarantee for their mattresses for up to 120 days. We have been trying to return our mattress for the past month, we call every day to speak to the manager, and they beat around the bush and are unable to tell us how to return. We keep getting told they will return our calls and they never do. I am out of resources, and am now running out of time, meanwhile being stuck with a horrible mattress that has even caused back problems.

I got couches from here in 2016 came with hole in back the delivery people said call them we did they sent fabric and never showed to put it on we call they set appointment then cancel can't take a day off work took vacation day they canceled try calling now that I am open all week they say it has been to long this place is a joke not just this store the hole company how can my in-laws get couches from Costco the brake after 3 years they replace them look at Costco on your next purchase I am going to share this with everyone I know this company is a joke do not buy save your self from getting shit Service

I got couches from here in 2016 came with hole in back the delivery people said call them we did they sent fabric and never showed to put it on we call they set appointment then cancel can&'t take a day off work took vacation day they canceled try calling now that I am open all week they say it has been to long this place is a joke not just this store the hole company how can my in-laws get couches from Costco the brake after 3 years they replace them look at Costco on your next purchase I am going to share this with everyone I know this company is a joke do not buy save your self from getting shit Service

I was in on 1-12-20 and spent over $5000 on new furniture they promised me a delivery date of 2-9-20 but call me today 2-2-20 during my superbowl party to tell me that they can't deliver till the 2-24-20. Immediately went down to get a refund. Won't be back I'll take my business somewhere that can keep a schedule.

I was in on 1-12-20 and spent over $5000 on new furniture they promised me a delivery date of 2-9-20 but call me today 2-2-20 during my superbowl party to tell me that they can't deliver till the 2-24-20. Immediately went down to get a refund. Won't be back I'll take my business somewhere that can keep a schedule.

I was in on 1-12-20 and spent over $5000 on new furniture they promised me a delivery date of 2-9-20 but call me today 2-2-20 during my superbowl party to tell me that they can&'t deliver till the 2-24-20. Immediately went down to get a refund. Won&'t be back I&'ll take my business somewhere that can keep a schedule.

Bought a bed frame at Ashlyey furniture today. I had the pleasure of working with Sarah..... she is great! Very friendly and easy to work with . If you go to Ashley furniture in Redding ask for Sarah to help you. You will not be disappointed

Nice new store since the last time.

We were able to find furniture that matched the theme we were looking for and the price was competitive. We have bought most of our furniture from Ashley and will continue to do so.

Terrible.. ordered furniture 2 months ago.. couch broke 15 min after delivery.. still waiting for replacement 1.5 month later.. just told nothing we can do.. just have to wait.. unacceptable.. will never shop there again

Everything is over priced! Not really worth it.

Dean was very patient and professional. I had a very good experience with him. He did not rush my husband and I and did not push us into buying when we were not ready. He listened and was able to answer our questions. I will have to be honest that I got the best deal with Ashley's furniture with Dean's assistance, because I was furniture shopping around town and this other furniture place (Legacy) garantee that they will beat Ashley's price but in the end they didn't and was very unprofessional and super pushy with trying to sell. This is my 2nd sofa purchase with Ashley and has not been disappointed with their products thus far. Thanks again Dean.

It looks like there is a good selection of merchandise. However, after being in the store for over 30 minutes, at times looking around to see if I could get a question answered, not one person approached to see if needed assistance. I left. It did not appear to be busy, and several people who appeared to work there were visiting with each other

Worst customer service of any company I've ever dealt with. They will sell you something all day long, but after the sale you're dead to them. Furniture arrived broken. Furniture arrived late. Credit for returning furniture took three months. And only after I came in the store and would not leave until they processed it. Will not return phone calls. Will lie to you about what they have done or not done.

Worst customer service of any company I&'ve ever dealt with. They will sell you something all day long, but after the sale you&'re dead to them. Furniture arrived broken. Furniture arrived late. Credit for returning furniture took three months. And only after I came in the store and would not leave until they processed it. Will not return phone calls. Will lie to you about what they have done or not done.

Sarah was fantastic! So eager to help us make our decision on the perfect table!

I went to this store and purchased and new dining set and a new living room set in the same day. We were overcharged on both orders. When I pointed this out they had to void it, they then put my order under someone else&'s name! When I noticed this they had to void it again, they then made several more mistakes before I finally cancelled my 6200 dollar purchase. I&'ll take my money literally anywhere else! That place is ridiculous! Dont trust them with your money!

Doug is the man! Thank you for being helpful and cordial! Mikey was fantastic, helpful & has the best way to remember the difference between Eastern & Cali King beds! Outstanding customer service.

Doug is the man! Thank you for being helpful and cordial! Mikey was fantastic, helpful &amp; has the best way to remember the difference between Eastern &amp; Cali King beds! Outstanding customer service.

They were very helpful, and after I ran around and checked prices, they were happy and able to give me what I needed. Very friendly and helpful. Will definitely be returning.

Sarah helped me with all of my needs at Ashley’s Home store!

Went in on a Thursday to look at dressers. Young saleswoman walked up with a clipboard and introduced herself. She asked for my name and when I told her she wrote it down. I said I was just there to browse. She started following me and asked for my phone number. Never been asked that unless I am actually making a purchase. Continued to follow me around the store. I didn&'t feel comfortable at all. She has obviously been trained to do this. Not for me. Won&'t be back.

Thank you Sarah K. For helping us right away we walked into the store and helping us the perfect bedroom furniture for me and my wife

Nothing here floats my boat, sorry.

They were awesome, very help and great sales rep Ron

I recommend the quality customer service at Ashley’s. Sarrah was the associate that helped me choose the perfect comforter for my new home. She is kind and personable and definitely makes you feel like she wants to help you find exactly what you are looking for. If you go to Ashley’s for your home furnishing needs, ask for Sarrah. You won’t regret it.

Sara was awesome she could not do enough for me and showed me all the options available and gave me discount available which I appreciate so much I will be back to buy from Sara she made my shopping a good experience and not stressful at all keep that girl a great personality thank you

Great service. No pressure, friendly salesperson. Not our first purchase.

Thank you for your honesty Dean and working with me to find what best suits me without any pressure. Quick easy and in and out! I love it and love you guys thank you

Cancelled order and had to dispute charge with credit card company. They made false statements and lies. Spent $2500 on 2 pieces of furniture. That night I wanted to send pictures of the couch and recliner so I googled the model number. The first link took me to an online retailer, Coleman Furniture where i quickly noted the recliner was $175 less money and the couch about $100 less. Plus the offer was for free delivery and setup. The Ashley store was charging $199. Next day I called the store and gave details to the salesman. He immediately said Coleman was a bogus store and the furniture was used, returns or blemished. He went on to say it did not include setup. &"They drop it on your curb and you are on your own&" were the words. He said he would talk to the manager and call back. When he did call he said the manager &"wasn&'t going to play that game&" and went on to trash Coleman and said they had poor reviews. I said i was willing to take my chances to the tune of over $500 when dust settled. As of 3 days later the charge is still on my account which i have filed a dispute. I called Ashly home office and inquired about Coleman Furniture and was told they are an Ashley outlet and that my furniture would be factory new and delivered direct as it would from the store i had visited. Later i looked on Yelp for reviews of the Ashly store in Redding CA where i had the problem and their reviews are way, way worse than Coleman where i placed the order. I dont recommend anyone visit the Redding Ashley store. High pressure and false statements are not a good business model for success or customer service

I had nothing but a productive & fun experience here! Dean was my salesman and he did an amazing job helping me find the perfect sofa & dinning room set. He was professional and added helpful advice and suggestions while I was making my big decision! I contemplated quite a bit between some beautiful pieces of furniture and was having a challenging time making up my mind. 😅 I was very greatfull for Dean's patience & kind suggestions as it made the process easier! Dean was a pleasure to work with and I highly recommend him! Thanks Dean!

The most helpful people, Great discounts, and beautiful stuff for your home. Ask for Dean, he's great!

Came in today to look for a mattress and foundation. Our sales person was Ronald and he was attentive and helpful. Until we were doing the transaction I didn't like the way the girl at the desk was talking to him. Very rude and unprofessional!!!!! It was very awkward for me. As she was handing me change, I said thank you and she didn't even care to look at me.

Very happy with salesgirl, Sarah. She helped me find just what I wanted. Made shopping very enjoyable!

Dean is a fabulous sales person. He is delightful, knowledgeable, personable, patient, diligent and a great conversationalist. We made several trips to the store trying to make the right choices for personal tastes and spaces. He did not waiver in his commitment to accommodate and encourage.

No one set out to help me. I hear this is rare, they usually are pretty persistent to make a sale. Worked out great for me as I ended up as I always do at Best Price mattress & furniture where they have always treated me great and their prices can't be matched.

We really liked the furniture and bought a house full thanks to the expertise of Sarrah our preferred sales lady. Thank you so much for your help and advice!

Sarrah at Ashley home store was great! Really made the process easy and we got exactly what we wanted/needed for our new home at a great price! Sarrah was an amazing help and made sure we weren't overwhelmed!

I bought a beautiful new furniture set. For my new fresh start in life. The sales rep Sarah she was new but she was really great easy to talk to and she gave us space as we looked around. Then she would check if we needed anything and helped me piece together exactly what I was looking for. Thank you Saran!

Dean was excellent I came in and needed a bed for my room and a bunk bed for my boys he guided me and showed me some beds and prices and clearance sales going on seemed quick and easy very nice and sweet I wasn’t in there too long I spent 2,600 and saved 1,100 I’m happy with that deal I would recommend going to dean to help you shop 🤗

Associates were very helpful and worked with me to get just what I wanted. Definitely would recommend Ashley's furniture. I've gotten a lot of quality furniture from them and can't wait to get my next king next new king bed

Dean Knapp was super helpful and very patient with us. He was very knowledgeable and not pushy. We had a great experience and will definitely be going back to have Dean help us with our next purchase.

Dean Knapp Jr. provided us with great customer service. He wasn’t pushy or high pressure , he asked what we were interested in, told us where they were located throughout the store, then gave us time to look around and see what we liked. He then came and answered all of our questions and gave us a great deal. He is very personable, knowledgeable, and went the extra mile to provide measurements so we will be happy with our purchase. We highly recommend Dean at Ashley’s Furniture in Redding!

Love it! Great deals for your whole family. Customer service is genuine, they make it easy to do business.

The helpis fantastic and getting us what we need and customer service was just awesome definitely recommend this guy

Very relaxed and welcoming staff. Good sales, very nice furniture.

Went in to buy a headboard for my spare room bed. Came out of Ashley with a houseful of furniture. That&'s how good our sales man was. His name is Darin (DJ) and I highly recommend him. Our bed&'s and dresser were delivered 2 days later and the rest of the house furniture will be delivered on Monday which will be 5 days after ordering it. Very pleased with the service. Will be doing business with them again. Marnie Osborn

Heads up if you want to actually speak to someone at our local Ashley's furniture store without waiting on hold 20 minutes for the call center to answer and then to be placed on hold again to be transferred to the actual store. Call the number given 222-7707 and once the automated system comes on push 2. it will route you directly to the store. . . I just tried it and it works. . Thanks Tammy!

I had a really good experience with the salesman. He wasn't pushy or trying to pressure me into buying certain things. He really listened to what I was looking for and made the shopping experience relaxing and easy, not stressful at all.

Great selection

Dean was professional and very helpful!

I greatly appreciate Dean, for making sure I had a good experience at Ashley's Furniture. He helped me find what I wanted, and at a price I wanted to pay. There was a great selection of dining tables and chairs to pick from, and I found what was perfect for my needs. Everyone wore a smile, which added to the enjoyable atmosphere. Thank you Dean, Robert

My wife and I just moved into our new home and had gotten rid of our old couch and loveseat. We had a budget in mind when the time came to start looking at new furniture. My wife went to the Redding store after work one night on a whim after hearing that they were having a 50% off sale in July on the radio. That was the first gimmick. After being followed around for an hour by a friendly but hovering salesmen whom my wife quickly dismissed so she could text me about a piece she found on sale, we both agreed to buy it that night. When my wife let me know that we couldn't get the couch delivered till next week sometime, I was a bit peeved, but willing to work around it so we could have something in our living room to sit on. They also don't deliver Friday or Saturday to our location (which is only a half hour from the Redding store), which also sucked. The salesmen informed my wife the delivery fee to Anderson is $70, which I found to be a bit high, but we were willing to let that slide at the moment. We were told we would receive a call to schedule our delivery the following week. Two days later, we receive said call informing us that our "delivery window" is on our chosen date but from 3-7 pm. Not only did the salesmen hide the fact that you cannot choose a delivery window of time, but that was not going to work with our work schedule that week, so we called to see if we could get an earlier time slot. We were told by corporate that because we live "in the boonies" and that our furniture is being delivered all the way from Stockton, our order at the soonest would arrive at 7 pm that night. After fighting with customer service at corporate and getting hung up on, I told them to cancel the order. I also contacted the Redding manager and let them know I wanted to cancel our order. A day later, my wife received an auto text from Ashley still confirming our delivery. She called on her lunch break and told corporate again we did not want the delivery due to our horrible customer service experience. She then asked for a refund. She was then mysteriously rerouted to the local store where she spoke to the store manager Katrina and was informed that we would have to wait 48-72 hours after our delivery date to receive a refund. I found that alone absolutely ridiculous considering every other corporation either gives in-person or remote refunds same day. Another 72 hours pass and Sunday afternoon rolls around where we are out and about. Then Ashley Furniture calls and leaves a voicemail regarding processing our refund. My wife attempted to call them back minutes later and had to leave 2 separate voicemails for them. I'm fuming at this point from the awful level of customer service they have at the corporate office and the fact our hard earned money is being held hostage with this awful company for over 3 days. We plan to file a dispute with our bank and force a refund Monday after reading other bad reviews on this same issue from customers across the country. DO NOT SHOP HERE ITS A SMOKE IN MIRRORS GAME. Everything is routed to corporate where it goes to pot from there and they hold onto your hard earned money so you have to fight forever and a day before trying again somewhere else. To be honest, their prices are the same as the other game in town who have same day delivery and superior customer service. We will never step foot in this store ever again. Worst furniture buying experience ever!

Bought a headboard and matching footboard for my oldest daughter paid over $1,275 with out mattress, and whole support for mattress ripped off completely from frame, not fixable cheap wood so unhappy. Not usable at all. Ashley furniture in Redding refused to give names or numbers for a technical to repair furniture or help in any way. Don't even purchase furniture there.

Very nice furniture just don't go there on the weekend

Dean was very helpful

Ashley Furniture is incredibly unreliable and flaky. The people who work in the customer service are kind and do their best to make sure the customer gets all the information they can, however, whoever runs the warehouse seems to be complete opposite. The rest of my purchase is almost 4 months late with no reliable information given to me, the customer. We have been told over 3 different dates that the rest of my order should arrive, all being quite later than the last. The quality of the products are rather good, the couches are comfortable but don’t seem very strong. The lamps aren’t sturdy and only work well sometimes. Cute furniture, but it’s just not made strong enough for actual use. The company doesn’t communicate with their customers well enough at all and it’s incredibly frustrating and disappointing.

Friendly staff and great furniture.

Great furniture and the online pricing was super fair, ask for Russ, he was super nice and helped us with all our needs!

Dean was quick and professional when it came to purchasing my sofa. Will definitely be shopping at Ashley Furniture for future home decor.

Nice furniture nice prices but all my furniture

Dean helped us find the best deal on our sectional and ottoman! Great experience overall

An absolute nightmare. It has been over 3 months and they still haven't delivered our coffee table , end tables, and lamps. They do not return calls. High pressure sales with no follow through. Purchase your furniture anywhere but here.

My wife changed her mind on a purchase because she felt pressured into it. She canceled the order the very next day, well within the time frame. They said they couldn&'t stop a lamp from coming even though it would take a month to get to us. They said just bring it in when we get it. We didn&'t receive it for two months, but took it in the next day. They said it was already taken care of and just had me leave the lamp on the counter. A month later I&'m still receiving a bill for the lamp. I called and they told me everything was taken care of on their end, it just takes a month for the creditor to process it. The next month I&'m still receiving a bill, so I had to call Synchrony Bank to start a dispute on the charges. What a hassle for something that should have been resolved four months ago.

Doug was such an awesome sales person to work with!!!!

I went to Ashley Furniture looking for new living room furniture. We were greeted by Becca almost immediately. She smiled and seemed to sincerely want to help us. She listened intently to our needs before making several suggestions. She was knowledgeable about the furniture and happy to answer our seemingly endless questions. She pointed out several items she thought we would like and then gave us some time to shop without hovering; but was close enough to still help. I didn't feel rushed or pressured at all while we were browsing. We found exactly what we were looking for and a very reasonable price. She even suggested some additions I would have never picked on my own, but go amazingly well with our new stuff. This was, by far, the least stressful furniture buying experience we have ever had and I won't go anywhere else for my furniture needs. I highly recommend Becca if you need any help, she has impeccable taste and her sunny, upbeat personality made it a great experience.

In my experience of going to Ashley furniture I was greeted by a mrs. Rebecca. She was professional and nice. Great salesman. I would definitely come back!

I spoke with Becca at the front, very kind and professional, I was able to find what I need right away, can’t wait for my new furniture! Thank you Becca & Ashley’s Homestore!

My daughter bought me a wonderful queen size mattress. Becca picked it out for me. I love it!!!

Warren was the most kind & caring person I've ever met. He was sooo much help. His boss was the same. It was an Awsome experience! They're still helping us. He's one of the good guys!!!

You can’t beat Ashley’s quality or prices. I have bought a mattress from here and today I just purchased a large sectional. Very happy with both my purchases. When you go in ask for Warren, he is very knowledgeable and will help you find exactly what you are looking for. He represents his company very well and is very professional.

It's just a joke.....My 4 month old table looks like I've had it 20 years. Only 2 seniors living in home. Cleaning table dissolving finish. Horrible waste of money

I'm only giving one star because I have to. I feel like my personal privacy was violated. I purchased a living room set through their 90 day same as cash program they offer which was great. However it being months later they called my personal reference to see if they were interested in purchase from them. I was appalled by this action. How are you going to call my personal reference for a purchase when you didnt even call them at time of purchase. So I call the store inform them I do not feel this is ok and please dont call me friends!!! It has been months!!! She informs me she was doing the calls she needed to do!! Blah blah blah ... I'll make a note of it wont happen again... just for them to turn around and call 2 days later... how is this even ok???? I will not return or refer anyone here!! If you value your privacy and your close friends and families privacy DONT GO HERE!!!

Doug was very helpful

Kevin (#6) is professional and personable, and he made my purchase easy. I am completely satisfied with the comfort and courtesy I received while shopping at Ashley’s.

Just got my couch delivered that I bought over Memorial Day weekend. I love it, it's super comfy and didn't burn a hole in my pocket. Dean helped me out and he was super awesome! He got me a great deal and ill definitely be back to see him!

Such a great group of people. Answered all my crazy questions, and was patient with me while took forever to make up my mind. I would recommend Ashley Furniture to anyone. Thx Warren for your great service.

Able to easily offer a competitive price but able to offer better customer service

Kevin was very helpful. He listened to our wants and concerns when purchasing our new couch!

Ashley Furniture is a great place to buy furniture for your whole house. My salesman Mike was great. He had many great ideas for us and offered great pricing also. I would recommend asking for Mike when you shop there.

I went in for a dining room set and Kevin #6 was such a great salesman that I ended up with a complete living room set also. Great deals. Kevin was so helpful and didn't rush and just a wonderful and knowledgeable person. I will be going back soon and asking for Kevin with my next purchase of bedroom sets. Thank you for your time and help Kevin.😊

I just want to say if you're looking for furniture you better see Dean. He told us if we waited for Memorial Weekend that we would get 50% off of our furniture. He just saved us over $1,000. 00. WOW, now that is customer service, friendly and very personal. . . Thank you Dean. . . .

Lots of furniture to look at, but if you need something right away, within a few weeks, don't bother. And there was no wiggle room. Staff was nice, but couldn't give ANY answers with out checking with one if the two managers, and they didn't seem concerned about losing a sale, granted it was only a couple of thousand dollars, so nothing big deal, but I won't even bother going back. Wasted a lot of time.

Fabulous experience!! In and out quick. They helped me find the perfect couch at the right price! Came in with a budget and they went above and beyond to meet it. Delivery was on time and efficient.

Kevin #6 We went in today just to look around for a sofa/ loveseat set. We ended up walking out with almost a full livingroom set for a great deal. Kevin was great, very patient and friendly. We felt like he didn't pressure us but very attentive. We will probably return.

We had a very good customer service at your store Kevin was excellent he was a efficient to and has very good service skills we give him a 10and will go to him for all our family house hold needs thank you Kevin. Vener family

Really good staff of sales people. They have a nice showroom & sales associates know their merchandise. I can't give 5 stars, I might of given it less actually & not due to sales associates but due to communications between what wearhouse shows in stock & what's actually there. I was to receive my pieces of furniture within a week. In truth I only have one piece & by the time the balance arrives it will be a day shy of a month. Everyone behaves frustrated about protocol but no individual seems to have the power to make change. That's not good business and furthers customers problem.

It was a wonderful experience and the personnel were knowledgable and supportive of a difficult situation, thanks so much. V

Wanted a bed for my daughter. They offered to have it delivered on a Sunday but, after the sales person got the address, etc., it suddenly was only available for delivery on a Wednesday or Thursday. Not acceptable and we left.

Excellent service. Salesman was very knowledgeable and helpful. We bought a beautiful sectional sofa at an amazing, affordable price. The store is well laid out, with a large, beautiful inventory. One of the best furniture stores we've done business with and we highly recommend them!

Kevin was very well versed on all the furniture inventory. He knew special features and did not try to steer us in any direction, but just showed us all the options available.

My wife and initially arrived at Ashley’s to replace a broken piece of furniture that was covered under warranty but decided to purchase an new set for a different room in our home. Our sales person (Kevin#6) was very helpful, patient, and professional as he assisted us in making our selection. Thanks

Thank you for the great experience! It is a big project to completely refurnish your house, and you guys made it painless. Thank you for the great service & the Great deal!!

Great service!! Thanks Kevin you were a great help.

Kevin, was very friendly and very helpful. He found what we were looking for and wasnt pushy at all. Thank you Kevin for making it easy to get in and get out with what we wanted.

Ashley and Kevin were very professional and helpful with our furniture selection.

Kevin was very attentive and patient during our indecisiveness and discussion. He understood our needs and helped us get the best price.

Was an enjoyable experience. The salesman, Kevin, was friendly and helpful. He showed me options and wasn't pushy.

Ashley Furniture was a very nice place to go we found a great ad on Facebook and it turned out to be an awesome deal

very deceiving experience, not impressed with the employees or management.

Terrible customer service. Went in to purchase a recliner. Were supposed to get a phone call to see if the recliner was in stock. She never called back. Maybe she figured we werent serious because i was going to pay the next day. But no phone call no nothing. So i will refuse to do business there and will suggest others do their business elsewhere as well. Was actually going to purchase the 14 pc set once we got to discussing...over 2500.00 you wont be getting of my money. So sorry. Thought youd have much better customer service. Evidently NOT!! I DO NOT RECOMMEND!

Kevin # 6 was awesome, great customer service Kevin keep up the good work

Kevin (#6) was very helpful, knowledgeable & friendly. We highly recommend him as an expert in furniture. We will definitely use him again for future purchases. Thank you Kevin!

Kevin was great.. helpful and knowledgeable

Never again

What a nightmare to try & get in touch w/ the store. It's a general that u sit on phone for 20 mins to get to the call center where you can't hear because people are yelling in the background. The manager & our sales person were happy to take our $ then that's it. NO CUSTOMER SERVICE! So the next time I need furniture... not going to be Ashley! Tried to shop local but they make it impossible. When they finally do close, no big surprise! GO ELSEWHERE PEOPLE!!

Too expensive for my wallet

The salesman, Kevin #6, was very friendly and not pushy! The manager assisted us and was friendly as well. Double checked the price and amenities included against a local competitor and they couldn’t touch what Ashley was willing to do! Plus, they were able to schedule us to deliver earlier than anticipated! Win win win

This place totally

Kevin did a great job. Thank you.

Im a returning customer of Kevin #6, he is a great salesman! Sells only quality furniture and nothing that will break in a few months. Will be back for more!

The staff in the Redding location were kind and compassionate. Very knowledgeable and quick to help us find what we looking for.

My husband and I went to Ashley HomeStore looking for a sectional. Kevin helped us out and he was awesome!

We came to Ashley after searching for the right sectional to fit our needs. We saw one on the website we liked so decided to go into the HomeStore and see it in person. Immediately we were greeted by Kevin who took us right to the couch we saw online. Kevin was very knowledgeable and friendly. All in all, great experience and great staff. Will come back again soon!

Kevin #6 did a wonderful job of helping us find furniture that suited our needs. He wasn’t pushy, but was very informative and helpful.

Many years ago, I was shopping around for recliners and I happen to stop by at Ashley's Furniture because it is a huge name brand store. I found Ashley's Furniture carries just about everything you need to furnish a new home. When shopping for a recliner, they were very helpful throughout my whole shopping experience and it made my recliner purchases a lot simpler. I would like to say thank you very much Ashley's Furniture for being available in the city I live in and thank you to the employees who've helped me choose the right recliner as it did fit my needs and the price was within my budget. Thank you so much to the employees at Ashley's Furniture for all your hard work.

Kevin # 6 was a great sales man. Made my girls decision easy and stress free. We’ve always have had great indoor experience at the Redding CA Ashley Store!

Very patient, very helpful and informative. We had no idea what we wanted and Kevin #6 helped us figure out exactly what worked best for our family .

The service was above and beyond anything we could have imagined

Kevin answered all questions promptly, retained our preferences & did his job grandly!

They bug you way too much

Great selection and quality, I wish I could buy a new set for every room of my house right now! Our salesman, Kevin helped us find everything we needed and was very helpful and informative. We will definitely be back the next time we need new furniture.

Kevin was our salesman, He was very helpful, friendly and informative answering all our questions about the product we were interested in the store. He has a great sense of humor and went out of his way to help us in the process. I would give Kevin my highest recommendation for anyone coming to Ashley furniture.

Over 30 minutes hold time to confirm delivery not acceptable

I really appreciate Kevin#6, he was helpful and made our furniture shopping really enjoyable and easy! -Brenna

They are super nice until after you buy something. After that no delivery no notifications or nothing. Calling is a chore, such long waiting time and they're not even busy in the store. Paid for delivery never received any delivery on promise date. Worst experience ever in buying Furniture.

Nick was very professional, did not badger us but answered all our questions and worked within our timing and budget. Great service!

Great stuff but like all great stuff you better have deep pockets

Easy no pressure shopping

I don't recommend Ashley products & never will after the crap we've bought! Dye rubs off leather, & now the frame cracks & breaks in half, making our couch sag & unusable!!

Randy (in sales) and Kevin (the GM) took great care of my grandparents when they moved to town and needed all new furniture. Randy was patient as we shopped, while giving us his undivided attention. And Kevin was instrumental in making the delivery work. Everyone we dealt with was friendly and responsive to our phone calls and inquiries. Good people, pleasant dhopping.

Our salesman Kevin was very nice and not pushy.

Beware! We have waited months for our order only to be lied to and put off. We furnished an entire house through them and it all needs to be returned because we can't get the matching pieces that were ordered. To top it off, they became completely rude when we wanted to return the pieces we did receive because they wouldn't supply the matching pieces. We are filing a better business bureau complaint and consulting an attorney. At this point we feel completely set up and lied to, just to get the money and they won't provide the product we ordered months ago. A new update! Ashley continues lying as delivery dates changed from 4/15, 05/01, 05/15, 06/01, 06/15, 07/15. And now they send me a recorded message saying the remaining piece of furniture is discontinued! When I asked the assistant manager to refund the money for the set so I could find a new set, he literally laughed at me, said "well that ain't happening but I will sell you more couches!". Currently my messages are going unanswered and I may be forced to file suit. Stay away from this store, folks!!! Update: many months later and still only games. Filling better business bureau! They are so horrible. Just an update. we still have not received our order or a refund!....…

We needed a new TV stand. The Redding based Ashley store had exactly what we wanted for a great price. Connor Wallace assisted us - excellent service!