Ashley HomeStore Redding, CA 96003

Worst customer service ever. My sales person was playing hide and seek. Each time we caught his attention for a question, he was there for no more then a minute then disappear. Hey Russ, it might not be a 5k sofa set, but by the end of next week, Best Price Funiture and Mattress will definately enjoy 10-15k of my hard earn money.

Mike and Ron always take care of our needs and our family.

The salespeople were great and very helpful in the Redding store. We got a good deal. Paid just under $6000 for a 14 pc. living room set, a dining room set with buffet side table and a bar table with stools. That was back in June. It's now mid-September and after being promised delivery several times, we are still waiting for our furniture. After calling many times and leaving messages and getting no response, we are not very happy with Ashley Home Store. We are extremely frustrated and disappointed. We don't want to hear any more excuses. We just want our furniture. We will never shop at Ashley Home Store again and definitely will not recommended it to any of our friends or family members.

Excellent customer service, great deals too :)

We just had a great experience here! We were having such a hard time finding the right sofa for us and we finally found one we fell in love with here. We were so sad to find out it was out of our budget, BUT with the sale and a little more help from DOUG M. we got the sofa we love!!! Thanks Doug!

Worst customer service I've ever gotten. They showed up on specified date. A 3 piece sofa, one of the peices that came were broken. They found this out after they already removed my old couch. I called to find out when the replacement would be hear. Got directed to customer service not at the store. Where they informed me it will be 2 months and that they were really sorry. We will have our claims dept call you to discuss the situation after I told them I cant wait that long I want a refund. Well it's been a week and still no call. Would not recommend anyone use this store. Unless you like to pay cash and have to wait a total of 4 months to get your moneys worth.

I have been calling the store All day long for A week now And they never answer their phone. I like doing business with them but look like I will have to take my business elsewhere

Friendly, experienced, great pricing, fast delivery

Absolutely horrendous customer service. Ordered $6500 worth of furniture. Two months later I received three different deliveries on three different days and it was still missing furniture. Finally after I made several call attempts without getting through they informed me the remainder of my furniture was back ordered for another two months. Cannot get through to the local store here in Redding. An absolute joke. I would never recommend this place to anyone.

Dan E was very patient and knowledgeable. He answered all my questions, and if he didn't know something he looked it up or asked. I appreciate all he did for me

Disappinted in Ashley Furniture. We had boight a living room set back in July. It was supposed to be delivered aug 8th. I got a voice message around the 6th saying that it's back ordered we will get half of it on the 15th the other half on the 19th. I tried to call two different numbers and left voicemails and I emailed them about the situation because I wanted to know which half was being delivered. I never received any call backs or emails back. Michael calls and gets ahold of someone and they say the 19th. Well after we're not getting a confirmation call the day before the 19th. I also couldn't track the delivery like were suposed to be able too on the day of, Michael calls a few times w no answer so he had to go in there. the salesperson said they have been trying to call us for 2 weeks, which we have no missed calls or voicemails from them so we canceled our order.

Amazing service and deals

Poor experience. I told the salesman, Daniel Ericksen, that I wanted a recliner and love seat. He informed me that they would have separate delivery dates and I said that it was fine, I didn’t mind. When everything was done and paid, I asked about the second delivery date and Daniel told me he didn’t know I wanted the love seat. I asked if we had to go through all the paper work and payment again and he said yes. No thanks. I’ll take my business somewhere else. Preferably where they employ competent staff.

Dan Erickson was super helpful, and made sure I got the best possible discount available.

Great experience. Salesperson was close by but not pushy.

Dan Ericson in Redding, CA was very helpful and attentive. He helped me find exactly what I was looking for and made sure I got the best deal. If you go to Ashley’s Furniture, you will not be disappointed with their service. Thanks, Dan.

Great