Ashley Store Redding, CA

Easy, friendly, professional, no pressure, good sale and warranty. Haven’t gotten the sofa and chair delivered yet, but do not anticipate any problems.

My wife and I had an outstanding experience at Ashley Furniture, and we couldn’t be happier with the service and furniture that we received. We came in looking for a dining table and TV stand/table for a new apartment we just moved into and Ron did an amazing job helping us find that. He was professional and made the experience easy. I highly recommend Ron to anyone!

We had a wonderful experience... Our sales woman Autumn was very kind, knowledgeable and helpful and made the whole experience pleasant... We will definitely return to purchase more and Happy to tell all our friends and family about our experiences with Ashley furniture...

Absolutely a great place to shop. Very knowledgeable staff. I was greeted as I walked in. Let a staff member know I was shopping for a rug she gave me the space I wanted, but was also available when I had questions. This made the experience much better. They were able to reduce the price of the rugs I purchased. I went in for 1 rug came out with 2. Great staff.

Shaun helped us and he made it all super quick and easy!

This was our first time in this Ashley store and I was surprised how big and clean it was. Our sales person Dave was very informative about all the furniture we were looking at. Dave was very nice and made our purchase very smooth and easy. Thanks Dave for all your help!

Russell met me at the door & showed me dining sets in store & what could be ordered. Russell placed the order for what I wanted & even helped me order something only available on line. He referred me to a competitor for an item he did not have but I chose not to do that

Shaun was super great and gave us time to look around and answer every question we had while suggesting alternatives that could also fit our needs. One of the best experiences shopping for a couch we have ever had and would recommend others go see Shaun!

Very nice store and an informative salesman. Good experience all the way around.

Good deals!!

Everyone was so kind and helpful, I now have the perfect couch🥹

put 1 star because I had too, but it deserves much, much lower than that. Ordered a almost $1000 bunk bed, paid in full, the second week of march with an arrival date the first week of April, then get a call a couple days before it's supposed to show that it won't be here until may 3rd, just got a phone call today April 29th that the bed is now pushed back to may 17th and is not a for sure delivery date. Called to speak to the store and they said there's nothing we could do and I could call tomarrow to talk to the manager so I got the corporate phone number to complain to them as well and they are just a call line which was absolutely useless. This is the most unacceptable and unprofessional experience I've ever dealt with through a furniture company. We planned on buying mattresses, a bed set for myself and boyfriend and bedroom set but we will NEVER spend another penny or set foot in this franchise again. DO NOT WASTE YOUR TIME OR MONEY WITH THIS CORPORATION.

Bought a bunk bed in March with a promised delivery date in early April. They never mentioned that the date was just a rough date and if they didn’t have it in stock by then it would be pushed out. It got pushed out until May 3rd. Now they just called and said May 17th or possibly later with no promise of an actual delivery date. Paid in full they have had my money for 2 months now. This is absolutely sickening how a business can operate like this. I will never do business with them again. They literally have no clue when it will show up. Take your money elsewhere.

Ron was very funny and helpful in deciding on our purchases.

Came into to find a new couch and everyone was super helpful. Did not try to upsell. Helped us order exactly what we wanted and gave so many discounts. Awesome job!!!

Everyone was extremely helpful!! They found us the best deals and customized perfectly what we needed!! Huge thanks to the boss and Reid!!!

So they helped us in finding the right recliner for the situation. Showed us every courtesy. And worked to find the best deal for what we needed. And we thank you.

Staff knew their stock well. Could give details of all the merchandise. Competent and very helpful!

Amazing support and inspiration from the team

Redding, California Store It was a wonderful experience with Ashley from the beginning of our interaction with David, he was the first one that asked if he could help us! David created our order. If David was not in the store and I had more questions Mike told me to come in and see him or call him. I added to my order and Mike took excellent care of us too, he is the Store Manager. We had one more chest drawer that we decided to get after all, once again David and Mike took excellent care of us in the store. Thank you David and Mike for the outstanding customer service and your attentiveness to our needs. You were both very much appreciated. Everyone in this store was so attentive to all of the customers shopping, asking if they could help them or us. What a great store to shop at! Ashley drivers were great showing up on time with information updates constantly for 2 days. Phone calls and txt messages. William and Christopher the men that delivered our furniture were also amazing on Saturday morning. What hard workers they both are in getting everything into our home and setting everything up. They never stopped! Great customer service and they were both so nice. What a hard working team they both are! Thank you William and Christopher. Thank you to the whole Ashly team! Delia and Ken

I’ve been in this store a few times looking for certain pieces of furniture that would fit my living room and Ron has gone above and beyond to be honest and helpful. Will seek him out when I get my final picks for purchase

The young lady was really helpful.

So I went in looking for a TV stand, and Autumn helped me. I found one that I really loved, but unfortunately it had been discontinued but Autumn and one of the managers was extremely helpful and made sure that I left a satisfied customer and found me exactly what I was looking for And matched with the price of the original item that I had my heart set on. They saved me money and provided me with a quality TV stand. I am a happy girl.

Great selection, customer service and pricing.

Only because I feel like The delivery fee is a lot. I had great customer service. The girl that was helping us was very kind and patient. When she didn't know, the answers was able to quickly find someone who did.

We went in looking for a new bedroom set and mattress for not only ourselves but my daughter. Ron greeted us and was extremely helpful and kind. Did not push us into anything and gave us some privacy when we were deciding between two different bedroom sets. I would highly recommend talking with him for any furniture needs. Kindness and honesty goes a long ways and he was very appreciated! Thank you Ron!

(Translated by Google) Thanks for your attention. (Original) Gracias por la atención.

Very Helpful and friendly

I was greeted appropriately when I walked in. I was offered assistance and if I had any questions and given space to look around on my own. When I was ready, Ron assisted me and gave me all the information I asked for as well as showed me other options. I had a great experience, and I love the quality of Ashley furniture. My sectional has not been delivered yet, but once it gets here, I may come and update this review if needed.

Purchased a recliner. Sales process was quick and pain free, delivery should occur in a couple of days.

Seems quick and easy. But I don’t have the Loveseat yet so it’s a little hard to rate.

I ordered a table online and realized I ordered wrong color after visiting local store! I asked the sales rep David about canceling online order and reordering in store he helped me through the process! I called online store to cancel and all went smoothly! Great customer service!

Service was great they had what I needed and the delivery date is within what I was hoping we'll see what happens I think the management and Russell the original service person that I talked to thank you very much

Shaun was a great help. He knows his stuff. Fast courteous and professional with a personal twist to it. Great customer service and overall great man. Keep up the good work.

Great service 👏

(Translated by Google) Thank you for all the kindness of the staff in the store, they are very friendly in the Redding store, thank you. I loved all the furniture. (Original) Grasias por toda la amabilidad de lo personal que tiene la tienda son muy amables en tienda de Redding gracias Me encanto todos los muebles

Place was amazing. A lot to choose from and the staff, especially Sean was outstanding. Very friendly.

Paid for a frame and set up! Wrong frame and no call to when I will get the one I paid for!

Our sales man Ronald was amazing, very attentive and not pushy at all.

They had what I wanted. Sale was pretty straight forward except they lied to me to get me to apply for a Ashly credit card. Not cool

Found the couch I wanted and got a chair table and rug at great price.the downfall was trying to use phone system to set pickup day. Terrible virtual phone system and customer support gave incorrect info and finally got a real person in the Redding store Chris who helped me wonderful.folks in the store are great.

Good selection, good prices, helpful staff, delivery is too slow (seperate shipments) .

Go see David he's great!

Great customer service, helped me quickly and didn’t try to oversell. Knowledgeable and friendly.

Helpful but not pushy. We went back several times and every time was great.

Ron, our salesman, didn't pressure us one bit. He was respectful and gave us space when needed. He was not pushy nor hard in for a sale. He was genuine and I could not think of a more pleasant experience, ever, in regards to shopping with any salesman whatsoever. Super down to earth gentleman! Thank you!

We knew what furniture we wanted by checking with a sales person 2 months ago. Went back to him to make the sale. Very pleased with his knowledge. He made sure we got the best discount.

Reid was very friendly and accomplished. Personable and helpful, too!

Sale was ok but did not receive notice of when it was going to be delivered. Just showed up.

all questions I had were answered and staff involved were all very courteous. it was a very easy process.

Our experience with the Ashley furniture store in Redding was top notch. We were greeted upon arrival and the employees explained all the details of their products. We ended up purchasing a couch and love seat. We highly recommend Ashley Furniture in Redding.

Great service.quick, no salesman-like pressure. Will buy from them again.

We had a wonderfully experience at the Redding Ashley store. Reid was very nice not pushy. This is our 3rd purchase frome this store. We havent had our coutch and love seat delivered yet so no comment on that yet. Thank you

Not as much of a selection as I expected. But I walked away satisfied with my purchase.

Was very helpful in making my selection. Very nice and friendly and easy to work with.

Very good service. We were asked when we entered the store if we wanted help, and were left alone by our request to look at the couches. When we made our decision the salesman was very helpful and pleasant. The finance lady was great and very patient with us as we worked out how we paid and our final sale was great too. Overall great customer service, pleasant and not pushy. Perfect. Looking forward to getting our new living room furniture

Friendly and helpful staff.

The salespersons were amazing at the Redding, CA store. Reid helped us the first time we went in. He wasn't there the second time, when we were ready to purchase, but Russel was, and he was helpful and answered all our questions! I'd love to share a photo, but the couch won't be delivered until December.

I did not know that Ashley will price match other retailers. They were wonderful to work with and got me a deal well below my budget!

I had to pay and extra 50 for delivery. Which I feel I was miss lead

I will not recommend anyone to buy from this store. They're ripped off.

Good selection of furniture and no pressure sales.

Had a great experience shopping here with David and Mike. I Came in with my son and they were very polite and informative. David listened to all my needs and had some great recommendations. Purchased a really cool sofa that was customizable to fit in my place and some wall art! Overall very happy customer and will be back for business in the future!

Russell was very kind and helpful

Very fast and friendly service. I shopped like the typical male, walked in, described the item i was looking for ,the representative showed me the exact item i was looking for, and i was out in less than 10 minutes. The sectional will be delivered soon, so ill have to wait to review the product itself later.

Very patient and helpful … only issue I had was I wasn’t told about the delivery fee until I asked why it was so expensive. But we also didn’t have the option to pick up since the warehouse is in Stockton and they only offer delivery. Seems unfair to only offer delivery then be forced to pay a fee of $100

The delivery process has been awful. Twice they set up delivery and never showed. No call. Waited both times all day for the delivery.

I recently purchased a sectional from a nearby Ashely’s store. When making my purchase I chose a protection plan. A few weeks after the couch arrived I was stabbed by staples coming out of the corner, tried to use the online warranty to have someone repair it and the system would not allow me to upload picture that is required by them to complete the report. Therefore I was unable to complete my report. The cushions are very easy to clean. Washer friendly, but when we put the cushions back in the covers 3/6 zippers had broken. The cushions do not hold shape well at all and I’m constantly fighting with them. I have purchased a ridiculous amount of pieces from them, this being a waste of my money. 2 years later I’m needing a new couch. Accessories and other furniture from there have stood the test of time, but their upholstery items are not quality at all. I will never buy upholstered items from this company again

Bought a couple couches and another coffee table set on two occasions - smooth sale and smooth delivery and setup.

Very professional and the drivers to

I had never purchased from Ashley’s before and my experience was phenomenal. I first purchased a bed from them and then a living room set. Both experiences were positive, informative and a great experience all the way around. Thank you Ashley’s.

I love my new recliner loveseat, and the delivery was much faster than I anticipated.

Your products are way OVERPRICED$$$$$$$$$

We love our new bed frame from Ashley. I have to admit I was cautious shopping here since I had heard some stories that weren’t great. The purchasing process at my local Redding store was easy. The price point for the quality was good. Delivery was delayed by a couple of weeks and I paid extra for set up which went smoothly. Overall, we had a good experience and we are very happy with our purchase. I would shop at Ashley again.

I went in and bought a whole living room set two bedroom sets and a dining room set. My payment came in before my furniture did. Bought my furniture the end of July and I still have received all my furniture. And from the voicemail I received it won’t be here until December 😡 never again will hit from Ashley’s. Below shows the 2 voicemail that they left me I responded to both of them. But we shall see if the come on the next delivery date 😒😡 Just and update 01/14/2025 got a call from Ashley’s and my order expired so no nightstands 😒 they want me to go back in the store to reorder them and wait until the have more in stock. I order my bed set mid July 2024… not satisfied at all One thing I will say the sales person that helped us was great.

The salesman was great! Not pushy at all, but right there to offer assistance and answer my questions. This alone will insure my business.

Good selection but way high prices. We looked elsewhere for a need

They will sell sections of your couch to people closer if you live further out of area. We had paid in full for a couch and was told only one section was Out of Stock. When it came time to have it delivered, we called because they didn't contact us as they said they would the 72, 48, 24 hrs before hand nor the day of. They stated they were sold out of even more sections, that they delivered to closer customers first. So we canceled our order which was an ordeal as they stated they couldn't do refunds. We we did get our money back and went to rent a center for a cheaper Ashley couch that has completely fallen apart. Which is ok because we spent $800 on it instead of $2400. I will never do business with this company again.

Shaun was awesome, he was very knowledgeable about what they available in store and online. He answered every question I had and helped me save a ton of money with the deals they had going on. Everyone in the store was super friendly, I will absolutely shop there again.

Shaun Vickery has been amazing working with us the past couple days! Could not be more happy with his hospitality and customer service! Truly happy with everything about our experience with him

I had the best service at Ashley's in Redding. My sales person Reid was amazing I went in just to look he gave me my space and let me do my thang I ended up walking out with a temper that I love. I would recommend everyone to go here and ask for Reid. I will be returning for more.

Ron treated us well and made sure we left knowing we were taken care of.

They don't get back to you with any issues on warrenty stated on sales. They take advange of senior citizens!! I'm talking about the redding, ca store!

Good Store. Sales staff were easy to work with. They did all they could to make this visit a pleasant experience.

today i met the best salesperson you could ask for he was sooo accomodating lots of patience ki nd friendly and attentive answered all my questions about the couch i ordered hes a family man and works hard his name is Russell ask for him also everyone in the store was courteous and attentive

This is a very fun store to go shopping in. There is not a lot of pure pressure here from the sales associates. They always have discounts if you ask. There is plenty of parking.

My wife and I buy a dresser assured buy the man it was in stock and would be delivered within 2 weeks. The delivery day came and it never showed up. No phone call no contact to tell me anything. So we call and we're told it's on back order now with no eta on it back in stock. So we asked for a refund they told us it would take 72 hours. Waited a week no refund called back and was told it was never canceled. Will not do business with them at this location.

They always take care of us and make us feel good about our experience

Our experience was quick and easy. Unfortunately the delivery charges were out of whack but we got the furniture we wanted. Now we wait for a delivery date. Waiting, waiting, waiting.....

Russ was my guy who went out of his way to get whatever it was I asked for. I definitely would refer Ashley's Home Furnishing to all my family and friends for all their home and kitchen furniture. Thank you Russ you were no doubt very good at your job. I will be back for more soon. Way to go Russ!

Russ was super helpful, understood our meds and made the experience enjoyable. The store has a great selection and had exactly what we were looking for.

Russel was very attentive and friendly, price match was honored as promised. Would recommend.

They always have great customer service when you walk in the door. Fantastic prices too! Thank you

Rosie was amazing and helped us with all our questions. She made it so enjoyable we wanted to make the purchase. The management was also very friendly and made you feel welcome. My friend and I both left very happy with our purchase! We will be back for all the furniture we want in the future!

Sean at the Ashley furniture in Redding was so helpful!! He was very informative and helped us find the best bedroom set for our house. Highly recommend!

Came in today to look for chairs and found the perfect table and chair set on promotion from Memorial Day. Worked with Shaun and he was helpful and knowledgeable about all the furniture selections. Didn’t feel any pressure to buy which was nice.

When we walked in to Ashley to furniture shop, we were greeted by a warm-smiley face. Rosie helped us right away and we purchased all our needs. 😊 Great friendly store to shop!

Great service!!

A few days go, I bought a chair and ottoman in your Redding store. Lane was courteous and friendly and very well informed. I will definitely ask him to help me with my next purchase.

Shaun was so helpful, kind and knowledgeable. He was never pushy or bothersome. I pretty much knew what I was looking for, but I needed to get what I wanted at a reasonable price. Shaun was able to make it all work out for me and I appreciate his time and patience.

We always have a positive experience at Ashley Furniture-Redding. We appreciate the knowledge and friendliness of the representatives but never feel pressured which makes for a pleasant shopping experience.

Rosie Lavoy was very helpful she helped me pick out a mattress and was very nice would recommend this place for friendly staff and prices.

They are a great company I live in Redding California and the service was amazing Rosie lavoy I think that was her name she helped me out made it so easy to find what I was looking for all and all great experience.

Rosie lavoy is and amazing employee and know how to help people find exactly what they want she's good at what she does and has an eye for matching things

I went into Ashley furniture a couple days ago just to look around. A employee Rosie helped us around she was very helpful and informative. I would go back!!

Super nice salesman with lots of knowledge!!

So far not a great experience. The only positive so far is the sales person Ron or Rob was very easy to work with. However the delivery has now been delayed twice. I had rescheduled my original delivery time because a section of sofa was not in. It was scheduled for today, and confirmed it over text. Only to receive a confusing text with a different delivery date late yesterday, no phone call. This morning I called the help number listed on the text, it was a call center in another country that could do nothing and that was a waste of time. I can tolerate delays but bad communication and disregard for my time when I set aside part of my day to receive a delivery is disrespectful.

Shaun was very helpful.

This is our second experience purchasing furniture from our local Ashley showroom. We were attended to promptly and with friendliness. We knew the piece we were looking for and were shown it right away. The staff were helpful and informative. Plus we were pleasantly surprised to find the delivery timeline was much quicker ordering in store versus online. You also get to sit on the furniture and check for comfort, not just looks. Great shopping experience!

Looking for a sofa, found a few but not able to pick out our colors desired. Would like the ability to upgrade the cushions.

We were very pleased with the Ashley Store, Redding location and our sales representative. He was the perfect fit for us. Although friendly and professional - he wasn't pushy or overbearing. We found LANE to be helpful, offering us pertinent information and answering questions thoroughly. We purchased pieces from Darcy Collection and we'll definitely contact him for any additional purchases.

The sales man Shaun very helpful & a lot of help. The store is lucky to have someone like Shaun working there.

No high-pressure sales. Lots of selection. I'll be back.

Our experience with this store has been deeply frustrating and disappointing. They charged us for couches without us signing any paperwork or even agreeing on a price. We were also promised a refund for a warranty on another couch, which we never received, and a refund for the price difference on the couches we were supposed to get as part of a deal—but that refund never came either. Despite numerous calls, they’ve only offered apologies and vague promises, like sending wine in the mail, without taking any real steps to fix the situation. To make matters worse, they sent us couches we never signed for or agreed to, and one of them—a couch that cost over $3,000—is already sinking in and falling apart. Adding to the frustration, we received warranties for the wrong couches and have been completely ignored when trying to resolve the overcharge. This store has proven to be unprofessional, unreliable, and incapable of providing even basic customer service. I will be filing formal complaints with the FTC. I strongly recommend avoiding this business.

My furniture was delivered with damage and I refused to accept it, their warehouse refused my refusal and was dealing with Warranty to repair or replace damaged furniture. I had to follow up on it due to their lack of communication and delays. Now I'm being told that they'll refund me but charge me for the delivery even though I refused the delivery from the beginning but they refused my refusal. Never going to trust Ashley furniture store, and will never recommend them to anyone. Now I'm waiting for them to pick up the damaged furniture that I have refused to accept from the beginning and haven't been able to use it.update: yesterday I found out that Ashley is delivering an exchange of the damaged furniture, but i already requested to cancel the claim and to pick up furniture that I no longer want from Ashley and requested for Ashley Furniture to pick up their furniture that i have asked to return and don't want it anymore. So now they've refused my request to return the furniture,that I refused in the first place, plus they refused my refusal of the furniture when it was delivered with damages on the new furniture. Now I have to wait until they decide to pick up damaged furniture that I refused but at the same time Ashley Furniture is trying to deliver the exchange after I have requested for the claim to be cancelled and return the furniture that I no longer want. Ashley Furniture's lack of communication and keeping their word on calling me is horrible experience and lack of accountability for their lack of professionalism and handling things in a timely manner. As posted earlier, Ashley Furniture warehouse refused my refusal of the damaged furniture that got delivered to my house,that was a tell tale sign for me that Ashley Furniture has issues within there company. Again I regret in doing business with Ashley Furniture in the first place, but lesson learned and never doing business with Ashley Furniture ever again plus once this is resolved I'm closing my Ashley Furniture account and will cut up my Ashley Furniture credit card...update 4/1/24 I'm not going to pay for the forced mattress that they're trying to make me keep after i refused everything from the beginning, be very careful with this furniture store ,they like to change their deals and they don't follow their own policy.their

Ashley has good range in their selection, and a great value. We were shopping for couches, and we found several that we liked in terms of look and comfort, and we were able to walk away with a great deal. The one thing that will keep them from getting five stars is that when you pay for delivery, they do not take away your old furniture.

My family and I are new to the Redding area. We went to Ashley Furniture in search of items for the majority of our home. The entire team was wonderful however, we’d like to give special kudos to Shaun for his exceptional service. Shaun was a total professional and extremely patient with us. Furnishing a home can be a lengthy process and he was such a blessing. We are not completely finished, but will continue to make our purchases at Ashley! We have been extremely satisfied!

Love our rep Rosie . We found the bed we wanted. Can't wait to get it home.

Go experience at time of purchase good price but then they failed! Purchased love seat and on the date of delivery they said they didn’t have room on the truck so we would have to take a different delivery date the only problem is that I took the day off for the delivery and couldn’t get the day off on the date they picked. Terrible customer service!

They made it as inexpensive as possible, and worked to meet my delivery needs. Russell is great to work with!

I felt like I won the lotto with this special clearance offer that they have for this season! I extremely delighted I was able to experience this great value! I was probably one of the most excited customers! I made my day mouth for sure Thank you so much!

The Staff was very helpful and nice, we got a great price on our Recliner. I would highly recommend Ashley’s Home Shop in Redding, very nice Furniture and friendly staff

Now, I know this is not the Ashley Furniture norm, but I stopped in to look at items for a new local office. I was shopping for items when I was met by the store manager who informed me they were having a 90% off sale. I absolutely enjoyed each person on the team as they were helpful, super fun and funny, I laughed as they continued to bring out new treasures, so which I quickly fell in love with and purchased. This staff rocks!

Was very easy and everyone was helpful!

I gave five stars because Kaitlynn was great. A natural at customer service. All of the help we got at the store was first class. As for my feelings about Ashley Furniture, ONE STAR. I am infuriated that you gave out my e-mail address to a third party to get this review. I was planning to purchase the love seat to match the recliners we just bought. Now I will likely look elsewhere for it. For what it's worth, I was planning to write a letter praising Kaitlynn to your corporate office.

Came in looking for a bedroom set. Russ and Mikey were extremely helpful.. great customer service ... Thank you 🙂.. left the store happy with my purchase..

Thank you so much Ron G. your service and knowledge was exactly what I needed. I will come back to you when we need new furniture beds or decor.

Rosie was very helpful with getting me the best deal possible!

Such a great experience with Shaun helping me find a new sofa!

Shaun is the bestest!

Lane did a outstanding job helping me with what I wanted and explained everything I asked him. OUTSTANDING JOB LANE KEEP UP THE OUTSTANDING JOB!!!!

Shaun was fantastic and so very patient with my questions and my back and forth about what to get. I would come back just to have Him help me again. Thank you Shaun for your time.

Worst experience with a furniture delivery ever! 3 rooms of furniture were purchased, including an entertainment center and a sleeper sofa. The entertainment center, they wouldn't put together because apparently they don't do that but we were not told this when we purchased it so it was a big surprise that we had to put it together ourself. The full-size sleeper sofa, the delivery drivers decided it would not fit through the doorway of the room it was intended so they wouldn't even try. Didn't even take it off the truck. Called the store the same day, said they would reschedule a delivery and make sure they tried this time. Was told we'd receive a call letting us know when to expect it. Didn't receive a call, so we called to find out. Got a call that the sofa was on backorder, so it wouldn't be delivered for a couple of weeks. What happened to the one that was on the truck, at our house? Did they give it to someone else? Called customer service to make a complaint. Called the 800 number I was given to make this complaint and was hung up on by the agent who answered before I even finished my sentence. LOWSY delivery service. We will NEVER buy from Ashley again! Update: Forgot to mention that one of the towers for the entertainment center was also on backorder. It was finally delivered by due to the holidays we didn't get around to assembling it until last month, Jan 2024. Got everything out only to find out the pre-assembled part was assembled incorrectly and was unusable. Called customer service to get this resolved and here we are a month later still waiting to hear what they're going to do about it. We call and call and call and keep getting the runaround. We just want a replacement tower and for them to take away the defective one. The trash service in our area won't take garbage that isn't in a city supplied trash can so we'd have to drive it over to the dump to dispose if it. I don't think we should have to spend time and effort to dispose of their trash. Anyway, we really want to have to talk to anyone from Ashley Furniture anymore. We'll call one more time and if we don't get definitive resolution, they are forcing us to report them to the State Attorney's office and to the BBB. I don't know how they stay in business.

Ron & Mikey were so helpful with our new sectional purchase!

Customers Service was very welcoming and helpful! Thank you Russ!

Our sales associate was Lane and he did a wonderful job of helping us get exactly what we wanted. I would definitely do business with him again in the future.

Shaun was super nice and everyone helped me, it was good

Russell was very kind and helpful. Easy experience picking out a couch

Very impressed with Ashley furniture. Russ and Ignacio were fantastic! Russ was very helpful, knowledgeable and courteous. Excellent customer service!

Shaun was fantastic and helped me set up my house and was super easy to work with.

Russ was very helpful in helping me find the perfect bed!

Rosie Lavoy has been wonderful with customer service 10/10 would definitely recommend when coming in!

Rosie helped my boyfriend and I find a mattress.

Sean was extremely helpful and professional. He helped me design the perfect couch for my needs. I was quite indecisive and he was patient. I never felt pressured or rushed. He gave me exceptional service despite knowing I would have to purchase in another state because that is where my home is. Highly recommend talking with.

Rus helped us get a new table! He was very helpful and we are excited to get our furniture!

We recently purchased a new couch from Ashley‘s furniture in Redding and worked with Shaun. He was great to work with, and when an issue came up, he worked closely with us to assure the best customer service. It was a great experience, and we would work with Sean and Ashley in the future! Sean and the staff at Ashley furniture went above and beyond to make sure our experience was good. This is the first time we have bought a piece of furniture at Ashley‘s.

Just bought our granddaughter a beautiful bedroom set. Rosie was very polite, caring and especially helpful. We appreciated all she did for us during our selection and purchase. Thank you Rosie and Ashley's.

I just got done shopping at Ashley furniture. Shown to me all the emities I needed. spent alot of money , mainly because our service lady Rosie, was very polite, professional, and extremely knowledgeable . Did not hurry us, took her time and located what we needed. Thank you rosie.

So it turns out Shaun of Ashley Furniture in Redding knows a lot about mattresses! You know buying a mattress can be a little frightening. But with some information from us about out sleeping habits and body aches, Shaun was able to find just the right mattress for us. And Tempurpedic is a great product with a great warranty. And we managed to marry the mattress with the bedroom set we like. Our epic search is over! We financed a fair price with easy terms. The store was able to work with us. So Shaun is an informed friendly salesman. He really knows his products and how to get them into a person's life. The Redding branch of Ashley is an excellent choice.

Shaun was amazing in helping my wife pick a table. Happy wife, happy life. I dont have to haul it either since they added delivery!

Shaun was amazing in helping me pick a kitchen table set that was within our price range and exceeded expectations. The credit process was easy as well.

We walked in and were greeted immediately by Rosie. We told her an idea of what we were looking for, and she helped us shop around to figure out what was the best living room set for our family. We brought our 2 year old with us and she played with him while my husband and I were trying to decide which couch to pick. She answered all our questions and even helped us figure out if we could color match a coffee table to the couch we decided on. She is very easy to get along with, I highly recommend her if you’re looking for someone who is not only knowledgeable about what Ashley has to offer but personable and charismatic as well. We will definitely be coming back to work with her to choose a bedroom set. Thank you so much Rosie!

went in to look at a new bed and Rosie Lavoy was SO helpful

Amazing customer service! A girl name Rosie helped me find what I was looking for and she was very respectful and really nice

Shaun is amazing, very friendly and helpful. He was really personable and even joked around with us during the process of paperwork, 10/10 service, he answered questions and even allowed to to roam around the store for a few hours before we checked out to make sure we had the items we wanted. <3

Shaun took great care of us! Helped us determine which couch was the best option for a family with 5 adults and 4 kids under 3! Also gave us awesome advice and worked with our payment availability! Best experience I’ve had furniture shopping ever

Sean is an incredible and professional salesman and has helped me furnish both of my homes quickly and with quality. I’d recommend coming here for all your furniture needs

Sean is our “go to” guy here at the Redding store. Awesome customer service!!! The main reason we shop here!!!

Russ was simply amazing. He did everything he could to make this shopping experience easy, convenient and economical

Didn't have what I was looking for and the one I did like was pretty pricey.

Shaun was amazing! I walked in and he was there to help me find a mattress. He let me try as many as I wanted to and I found one! I have never been treated as well as Shaun treated me. He was patient, knowledgeable, personable and great! When I shop at Ashley's I will definitely ask for Shaun.

Shaun was sick help got me hooked up with a sweet bed👌

Shaun was extremely helpful!

Shaun was very helpful and friendly!!

Shaun, the salesman, was very helpful and I feel like I got a great deal over the labor day sale 🍀

Shaun was great! We will be back soon!!!

Shaun was helpful and on it!!!

We went around in almost every furniture store... trust me this is THE BEST. Lane Smith and Russell both helped us on different occasions. All staff is attentive and welcoming. They are absolutely professional and answered all our questions. They introduced us to several new features with comparisons and helped us to choose a perfect matress. I would definitely recommend it to anyone. Thanks again.

Shawn was very nice and helped us out with buying our bed frame and dresser. I would highly recommend working with him. Amazing customer service!

Rosie was amazing in her help and even came into the store on her own time when she wasn’t due to come in until the afternoon to help me with my purchase. She made the sale go so smooth and made sure I was happy. I look forward in doing more business with her.

We were just inside the door when we were warmly greeted by Lane. We asked to see the manager, Mikey who had generously donated to a fundraiser in our community, which is the reason we came to this store first when shopping for recliners. Lane and Mikey were both warm and helpful. They have an amazing selection of recliners and with the help of Lane we purchased one today. We will definitely be back and ask for Lane and to say hi to Mikey. Great shopping experience! Bear & Carol

Shaun was awesome great help and service!!!

sales person Rosie was amazing. Highly recommend when shopping at the store.

Rosie was amazing

Great staff great managers! We will be back!

I was greeted with genuine smiles. I received fast and courteous assistance with no pressure. I love our Ashley's store in Redding, CA!!! The in-process renovations will make your furniture "pop." I am looking forward to seeing your finished "new look!!!" You have an excellent staff!!!

Rose located at the Redding,CA store was very helpful and extremely patient with me. I was undecided about if I wanted a reclining sofa or not and my budget was a factor. She found me a reclining couch that I love within my budget. Thank you Rose signed Miss satisfied!

Rosie and Michael are amazing. Rosie went above and beyond in helping find the perfect sofa.

(Translated by Google) Shaun Viceroy (Original) Shaun vicery

My wife and I had a great experience at the Redding Ashley Furniture today. Ignacio, the sales manager made sure that we were completely 100% satisfied before we left with our new couch purchase. We’ve been doing business at Ashley for many years now and this was by far the best one yet. Thank you Ignacio for all of your help and professionalism.

Shaun's follow up was impeccable..Our purchase was seemless..We feel like we have a Concierge working for us..

Shaun was awesome

Sean, Rosie and Lane were really great. They talked me throughout the process. I feel I made a great choice with my rocking swivel glider chairs. I cant wait for them to be delivered.....

My sales person Lane Smith was very knowledgeable and patient with myself and my family when we were shopping for furniture Was such a pleasant, relaxing environment and now looking forward to the delivery in September!!

Salesperson Lane was very helpful finding just the right chair for our home.

Kori was amazing the service was top notch. She helped with everything and answered all my questions and was so patient. I will be returning!!

We just bought some furniture at the Redding store. We had Lane help us. He did a great job checking on us but not being too pushy. He was very helpful!!!

Sean and Russ were both knowledgeable and friendly. I appreciated that they took into account what I wanted and didn’t try to steer me in a different direction.

Great customer service & also great deals! Thank you, Lane!

Very nice, helpful and informative! Made the whole process easy and smooth.

Shaun & Ignacio were amazing and so helpful. Ask for them when you come in!!

Russ was awesome!

Had an amazing buying experience with Shaun today. He was very informative on inventory, responsive and understanding to our wants/needs. 10/10 would recommend asking for him for your next furniture purchase!

Lane was great! He helped me find everything i was looking for! Great service i will be back!

Shan was amazing for my dur niture hd made it easy

Shawn did amazing helping our family pick out the perfect living room set to welcome our first baby in. Thank you shawn!!!!

Great service! I had an issue with a piece and they were able to make it right for us.

JT was awesome Great service

Shaun was great!

Amazing experience! Shaun was able to help us find the perfect dining room table to purchase. He was very friendly and knowledgeable. We were in and out in 30 minutes!

We went in to look around and found reclining couches and loves seats we really liked. We put Shaun through the paces with questions and prices. He didn't skip a beat and had all the answers we needed. We walked out very happy customers after our purchase to replace out 20yr old couch set.

Lane did a great job in finding what furniture would work for me. Overall great experience.

Very pleasant and great customer service was helped by a gentleman named Russ. He was very helpful in helping me get the furniture I was looking for and at such a great price 😊

PEOPLE R NICE FURNITURE IS NICE LOOKING POORLY MADE

Russ was great and very helpful when it came down to talking about price and shipping

We were in search of a sleeper sofa for the company we were going to have within a week. The minute we walked in, we were asked if we needed assistance with no pressure. Helped us pick exactly what we needed in the time frame we wanted. Russ made sure to go above and beyond to make sure delivery and purchase went super smooth. We will definitely go back with him specifically. Update on our review. Unfortunately this has not had a Happy ending. 1) The sofa didn't arrive at the time it was needed. Not only did it not come within the time frame emailed to us, we did not receive a phone to let us know. We called 1 hour before the end of the time frame to find out it had been scheduled for the next day. We later found out that they found out in the morning that there was damage to that sofa, so that is why it was not delivered. However we lost a whole day. 2) When delivery guys came who were pleasant, but did not notice that the truck was pulling on a phone line Thankfully nothing happened. Ashley did get a hold of us to cover any costs this may have caused. So that was appreciated. 3) Because of the unfortunate set of events we were told that the delivery fee was going to be deducted or some kind of compensation and to this date 11.14.23 no compensation has been given to us. We have made multiple phone calls but no response, so needless to say this turned out to be a bad experience for us.

Russ is amazing!

Worked with Shawn at the Redding, CA location and it was a breeze. I always go to this location because they never try to sell you what you don't need.

Shaun Vickery was awesome. He really helped us find the perfect living room set that matched our needs.

Shawn was professional and extremely helpful ask for him by name

Great team of people

Shawn Vickery was extremely helpful, hemade my shopping experience very simple.

Shaun was our sales representative and he was very helpful even offered to buy our lunch.Went and looked around at other places found the same item .went back and Shaun beat the competitors price by 300.thank you so much Shaun.

Great experience and was able to find what we wanted really quick with help from their friendly staff. I am happy with the quick check out service as well.

Rosie Lavoy specifically being the best employee and the most helpful but over each and every employee in this store is wonderful & the store is for sure top tier.

Very clean. Resonable prices. Great customer service and great with working with you as well

Helpful and pretty good quality

Generally speaking, I'm not a fan of the style of furniture Ashley carries. But I'm moving into my own apartment soon, and I needed a bed and a sofa of some kind. I looked online, I looked on Amazon and I visited the other furniture stores in the area. I checked prices and researched the different mattress companies. I found that Ashley offers the best quality, the best prices and the best warranties in our area. Most other furniture companies have no warranties to speak of, but Ashley stands behind their products and it doesn't cost extra! Ashley offers flexible shipping dates (my apartment is being renovated so I don't have a move-in date yet). They also offer delivery, assembly and a set-up service for one fee. All the other furniture stores I checked out had several complaints about delivery--the delivery never showed up, didn't show up in the time slot agreed on, delivered the wrong product, and were sloppy and disrespectful if they did any assembly. I don't want to fight those battles! I am super thrilled with the choices Ashley offered and the decision I made with my bed and my sofa. Shaun was the salesperson who helped me and was super easy to work with. I recommend doing your homework before you shop, it makes it so much easier!

Great experience buying a sectional couch. Should be delivered within the week. Store personnel were friendly and Russ was helpful.

Shaun and Lane were very helpful in the Redding Ca store. I am pleased with my purchase.

We took our time looking for the right chair recliner. Our sales guy Lane helped like forever and after 2 hrs we finally decided on one. Purchase was easy and great conversation along the way was fun. Huge store and lots and lots of choices. We felt welcome.

If zero stars was an option, we would choose that. We purchased a sofa, love seat, and dining room set in July of 2021. We filed warranty issues upon delivery of the sofa due to what appeared to be a bent frame. The issue has gone unresolved despite numerous attempts on our end and reassurances on the store's end. An additional claim was filed for the table within the first 6 months of owning it due to a manufacturers defect. Again, zero follow up from a large number of employees at this store. We have spent 2 years chasing these warranty claims, even having a tech come to inspect them, with zero response from the redding store. Even the extended warranty company has attempted to contact them as it doesn't fall under their coverage due to it being reported in the first 12 months. I called last week for the umpteenth time and left a message for the manager Christian (who reassured us back in January that he would make this all right). I still have not received a call back. The same sofa has a severed wire that we discovered was arcing underneath the frame. Turns out the bent frame we reported had pinched it continually to the point of cutting through it almost completely. We are flucky to have caught it before it started a fire. We held off on writing a review because we had hoped the store would do the right thing. Now, we want to dump the sofa and table in their parking lot with a sign warning others of their bad customer service and follow through. Take your money somewhere else. They talk a good game but as soon as your purchase is made they stop caring.

Very good experience... I told the salesman, Russell Stulir, what I was looking for. He showed me a few choices. I chose a love seat recliner with cup holders, storage in the middle, and usb ports. I also choice an oversize chair that matched. At checkout, found out the oversize chair was discontinued and no longer available. Disappointed, but otherwise a good experience. Check our was quick and easy.

Well run store, delightful employees, lots of options, handicapped accessible

Great! Thank you!

Rosie was very helpful, had great suggestions and was knowledgeable about the products.

Very good experience. Good salesman

Very nice and affordable furniture

We went in a number of times before finally purchasing the couches. Even set up a cart with two different associates. Before purchasing the couch on the fourth visit. Despite all four people being present when we finally purchased the couches we never worked with the same person twice. It doesn’t really bother me as a consumer but I’m sure the first guy we worked with may feel cheated as I don’t know who ultimately got the commission. However, all of them were pleasant to work with.

Friendly service, knowledgeable staff, timely delivery.

Easy place to buy good furniture

Great customer service!

Great service and a great team. We came in to pick out a couch and Russ took great care of us. We will back in to purchase more from Russ.

The workers were very kind and friendly. They accommodated with our needs and worked with us to figure out what would fit right in our house, as well as what would work for our family. We took our children with us to shop around, and an associate named Rosie was so kind, that she kept them entertained during the process as well. Amazing customer service!

My almost 90 year old mother bought a coffee table set it showed up defective was told it would be replaced IT WASN'T.....my mother bought a couch and love seat at the same time with a recliner the couches were fine but the recliner is defective it sits crooked.....MY MOTHER PAID FOR THE WARRANTY AND BASICALLY IF YOU6 BUYING FROM ASHLEY FURNITURE IN REDDING YOUR PROBABLY GOING TO HAVE NOTHING BUT PROBLEMS T ASHLEY FURNITURE DOES NOT STAND BEHIND THEIR PRODUCTS AND THEY DONT CARE ABOUT THE CUSTOMER ASHLEY IS THERE TO TAKE YOUR MONEY AND WHEN THE SALE IS DONE ASHLEY FURNITURE IS DONE WITH YOU.......DO YOURSELF A FAVOR DONT BUY ANYTHING FROM ASHLEY FURNITURE EVER!!!!!!!!!!!!!!!!!!!!

We went in and had some what of an idea of what we want Ron was so helpful! We told him what we were interested in and he explained how the store was set up for easy viewing gave us a few info didn’t hound us. Worked with our budget no pressure but he did so amazing we walked out with everything we wanted for the price we needed! His boss was amazing as well Mike was very friendly and helpful as well! Thanks guys for amazing service!

store presents well and having a greeter at the door is just good customer service. Sales reps Mary Jo and Shawn were both friendly and informative. I will definitely return in the future.

So helpful without pressure and great selection

Lane was so helpful. Found new bedroom furniture

The customer service was excellent!

Purchased a sofa, couch, chair, and ottoman. Also, purchased warranty as salesman said couch will be replaced if it cannot be repaired if anything happens to it. Noticed that decking on couch is ripped away and barely holding on by a thread 14 mos after purchase. It is just my husband and I, no kids in home so not sure why this would be happening except from poor quality. I phoned Ashley customer service and they sent a repair man out who said it needed to be fixed. Didn't hear any follow up so called back after a week. Was then told by customer service that couch was to be replaced and look for email within 48 hrs. Never received email so called again. Was then told by customer service that it's beyond the 12 mo warranty and need to call a diffnumber for the warranty I purchased. Phoned that number and was told decking not covered! Phoned Ashley furniture back and was told sorry but repairman should have never been sent and should not have been told I would get new couch. So I then phoned the redding store and talked with my salesman who was going to talk to manager and make this right. Christian reached out and said he'd call warranty it that didn't work possibly try to authorize new couch, or give me a repair tech number to have it fixed. Again warranty reached out after speaking with Christian to tell me decking not covered. Have heard no follow up from Christian. Reached out to him on 2/27/23 via email asking for the repair tech number, still waiting for a response. So basically spent almost 2k on couch that barely lasted a year and can't sit on one whole side. My last couch lasted 10 years and survived 3 kids. Poor quality and warranty purchase is garbage.

Really a great experience. DJ was very helpful and professional. Only reason for the 4 star is its a little missleading on the sale price of 50% off. There was Nothing I found there 50% off. Must have been maybe a pen or something. But all and all was a good purchase and really love the furnature we ordered.

Terrible service!! It's been nearly 3 months since ordering and paying for an entertainment center of which I still don't have all the pieces to because the wrong items continually get shipped to me and broken on top of it. I had to go to the store six times, call multiple times and customer service was unable to send me to the escalation department because they were too busy. It shouldn't take nearly 3 months to get what I paid for!! Additionally, I'm disabled and specifically said I needed delivery and set up which their website indicates is available I paid $199 for it however they delivered Furniture I had to install myself. Makes no sense! And no indication of any type of refund for the misunderstanding apparently or the inconvenience of having to hire a handyman to put stuff together on top of what I already paid. But Ashley Furniture has beautiful furniture!

Sean spent time with us on the phone and met us personally and helped us at the Redding store. He gave us time to discuss options. He wasn't pushy and was very informative. They didn't have our item in stock, so he did an online order and gave us price comparisons and saved us some money and set up delivery. Super nice experience, for people who don't like to furniture shop. Thanks, Sean

Bought my furniture set on January 6, paid cash! It’s Feb 8 and I still don’t have all the pieces I purchased. I’ve been given 3 delivery dates, with no show/no call and today when I called them AGAIN, I found out it will be another month! This company has done NOTHING to make this right. I will never buy from them again!

I went in today and purchased a set for our master bedroom, Russ helped me and was so patient and helpful. He made the process very easy going and with no pressure at all. He allowed me to browse and take my time. Never any pressure or stress! I haven’t received it yet but it will be here within days of ordering. So thankful for a sales person to be so kind, and Russ truly went above and beyond for us! Thank you Russ for all your help!! Made a stressful purchase into a fun one.

Not much help on the phone pretty expensive

Lane at The Redding Store was beyond helpful. By letting us know the couch and mattress combo deal I was able to get everything I wanted!

Amazing service and was quick and accommodating! We will be back for future purchases!

(Translated by Google) I bought some furniture and the quality was super bad, they made me take out very expensive insurance, by the way, and according to them, for the purchase of that insurance, they were going to send me a debit card with 10% of my total purchase and I never received the card and to Finish off when I went to talk to the store they ignored me and ignored the matter scoundrels I don't buy your bad furniture anymore (Original) Compre unos muebles y super mala la calidad me isieron contratar un seguro carisimo por cierto , y segun ellos por la compra de ese seguro me iban a mandar una tarjeta debito con el 10% de mi compra en total y nunca me llego la tarjeta y para rematar cuando fui hablar ala tienda me ignoraron y se desentendieron del asunto sinverguenzas no compro mas sus muebles malos

Promised delivery date was missed 2 times and then I purchased the same product at another retailer without mentioning the mishaps from another vender. I had my product from the competitor in less than 24 hours. Would not recommend Ashley furniture. Many other retailers sell a better product for similar price. If your dead set on Ashley furniture purchase from a different vendor as they all sell Ashley pieces. There warranty offered is nowhere as robust as the competition

Ron was exceptional with his customer care. He made sure we were satisfied with our experience. He made sure to apply all discounts available to us as well as price match. Ron remained professional and provided service with a smile. Thank you for the great service!

Do NOT pay for Premium Delivery Service! The bed I purchased for my 88 year old mother was delivered yesterday. The delivery men were rude (no personality and did not want to communicate with my mother), blocked the neighbor's driveway with their truck, and did not adjust the height of the bed for my mother when she asked them about it (bed legs are adjustable). ALSO, they did not test the bed or show her the bed was in working order before they left. The man just told her "we are done" and put his phone up to her to sign. Make this right Ashley Redding CA store! This was sales order number 3503700. I can be reached at my email listed on the sales order. DJ was EXCEPTIONAL! Highly recommend this Ashley for your mattress shopping.

Store is setup nice but hee company itself is a joke tells u one thing and does another. Tells you 2 years intrest free ha one year later fat bill coming your way call the store no help. Call higher ups they will get back to you. But never do. Messes up your credit. O and the delivery and set up is a joke. No one spoke English. Order was wrong 3 different times when it showed up and things showed up broken never again.

Quentin helped me out a lot and offered a lot of great recommendations and helps you find the best deals :)

I had the best experience today at Ashley Home Store in Redding Calif. Lane the sales guy there went above and beyond to help me. My new sofa will be delivered in 3 days and I’m so excited. Thank you Lane!

Extremely helpful staff that were very knowledgeable of their products and accommodating to our personal needs. A great place to go as well as a great environment to be around. If you have kids running around the store, they were extremely professional and helped us out with all of our wants and needs for our specific shopping experience and went above and beyond. Thank you Jagtap (JT) and manager, Mike. You guys are the best.

Russ was so helpful awesome customer service

Russ hooked us up, worked with us from start to finish and we couldn't be happier. 5 started service. Man needs a raise.

Service here in Redding was good. Thanks guys for all your help.

JT helped us get an awesome bed Ashley Great service, product knowledge, and gave us time to look at things without being pushy.

Great customer service! Couldn’t have found a better couch or deal!!! We are in love with our new couch and how fast and easy our experience was!

Our sales assistant Shaun in Redding was so extremely helpful. His knowledge of the furniture products was extensive. He was very polite and professional, he also helped us find what we needed in our budget. Shaun was a great salesman and an asset to Ashley Furniture!

Fantastic experience, fast delivery, no hassle sales and great furniture! :) Quintin, Sean and Russ all were great to work with for our multiple purchases. :)

My experience with Ashley furniture the store in redding ca was good . The employee have done everything they could to try to solve the issue but corporate is the issue. The reason behind the 1 star is corporate doesn't was to comply with the warranty. I have had the part person come out and look at my couch and tell me the couch is discontinued and not sure if we can get parts and that the bar is badly bent. My couch is breaking down and bars to frame is broke. I havent wven had my couch a year. Chair recliner don't want to fully close. One of my recliner is tilting and poping so bad. I should of been in a reslect. My couch has been dicontinued.. they want to take parts from other couches to fix my couch. If I wanted a refurbished couch I would of bought it that way I bought a new couch for a reason . This is the worst service I have ever had but a corporate office of any kind way. I feel bad for the people that has to work for the corporate people in redding office they try to make sure all there consumers are satisfied consumers But corporate office people don't care about there consumers I feel like it's all about the money for you corporate people .

Very courteous and knowledgeable!

Ross is the man! If you need anything at all make sure he’s the guy that helps you! Will do whatever it takes to make you happy.

Great service and very good selection of furniture.

I have had the best experience at the Redding Ashley furniture. I am so happy with everything from the service to the furniture!!

Great selection friendly staff

We were amazed and surprised when we got a Delivery date for December 2nd when we purchased our couch online. Shortly after we received a text asking us if we could take delivery on 11/30 by 2 pm and we reply yes. This was 2 days earlier than expected. Then we received a follow up text saying wait for more delivery instructions. We logged in and it stated delivery by 2pm on 11/30. We waited and never received instructions or our order. Called customer service and the tell me we need to get a new delivery date of 12/08/22 because of back order. Why if it was on back order did we an email and text saying it was in stock and able to be delivered 2 days early? We are confused and now after speaking with customer service and logging back into check delivery date it still showing today as the delivery date. We want an email confirming our new delivery date of 12/08/22 and an explanation of why we were notified of early delivery just to be let down. What's the point there? Thank You for something we hope. The couch we ordered will be fine. In addition, we are now paying on an interest on this couch when we left the store we were pretty sure that we had a 0% interest deal for the first so many months. Read the small print y’all.

I had a wonderful experience at Ashley, particularly with Lane. He went above and beyond to help me find what I need. Great customer service!

Lane is an amazing guy. Very helpful. He’s practically helped fill our house and it looks amazing. Mike is the boss and he takes care of his people and his customers. Thank you guys so much!!

Amazing customer service at this store with lots of great options! Had such a hard time finding the perfect furniture but Lane helped every time we came in with a great positive attitude, laid back approach. Really appreciate him and the boss Mike made us feel very welcomed as well. Thanks Lane!!!

Ron was the bomb! Great customer service!!! All the way around!

I purchased a few items from the Ashley's store in Redding. I canceled one of the items a few days afterwards and was never issued a refund. The store then tried to deliver the item I canceled while I was out of town. I had to file a dispute with the credit card company to get any resolution. After 3 months the store then issued a partial credit of about 2/3's of the price I paid. I called the store several times spoke with the manager and multiple associates about this, I was told this would be resolved months ago. At 4 months another refund was issued for the rest of the amount but I did not get credit on my credit card and the refund never made it to me. I filed another dispute that the credit card company conveniently closed without contacting me. I am now filing a third dispute because the money refunded was never credited to my card or refunded to me. The store says it has been refunded but no one can tell me where the credit went. I am now at over 6 months past date of purchase still trying to get money back for an item I never received. This will be the last time I shop at Ashley's or use Synchrony credit cards.

love where it's located

Friendly service! Not pushy, very supportive. Great experience!

Purchased a very expensive table from this store with my wife. Sales associate convinced us to purchase a warranty with our table. The line he said that sold me was "Your kids can light it on fire and Ashley's will replace the entire table." So we wait two weeks for our table to be delivered. When delivered it only has 3 of the six chairs we purchased. So after talking to 4 different ppl on the phone and getting nowhere. We went down to the store. They assured us they would get us our chairs we payed for. Long story short 2 months later and two more visits to the store and many more calls we finally received what we payed for. But that's not all ppl! Remember that fantastic warranty they sold us? Well that was a complete lie. Within 6 months the whole top of the table started peeling. Looks terrible. Plus none of chairs sat level anymore. So we called the warranty company. They had a man from San Jose drive all the way up to redding. He had the wrong paint to try and touch up the table. Told us the chairs weren't covered under the warranty. Only blemishes are covered. Then proceeded to use the incorrect paint on our table. He didn't even paint all the blemishes plus used the wrong paint so now we have paint missing and dark spots on a table that cost almost 2k. Never ever ever will I spend another penny at Ashley's. I will advise every person I know until the day I die to take they're money elsewhere.

Shopping for the recliner matching my couch. I spoke with Shaun. He found the chair on the stoes website and lowered the price based on matching a lower price found at a different store. I purchased the chair and it's to be delivered in less than a week. The whole process was quick and easy. I left satisfied with the deal. I had a very good experience as I felt no pressure during my shopping and I considered the deal was fair.

Nice showroom with excellent products and staff. Our Sales person was Quintin Schmidt and he did an over the top excellent job listening to what we wanted and showing us what was available which resulted in our purchase of a reclining loveseat and rocker recliner. Kudos to his manager also.

Love everything about Ashley furniture. They worked with me on possible delivery dates twice, and on the price we paid. Everyone of the staff were friendly and answered all of our questions, and a big shout out to JT and Shawn how walked us through the whole procedure. Ashley furniture will be my go to for future furniture purchases.

She was plsant

Hard to pay and send the product else where !!! What a hassle

Gloria, the sales associate who assisted us, and the store manager were extremely helpful and kind. They accommodated all our needs as shoppers and made the process not only painless but fun. If we or anyone we know needs furniture we will be recommending them to Ashley's and letting them know how great the employees, like Gloria, are.

I recently moved and lost my chase lounge couch cushion. I called to see how much it was going to take to replace it and to my surprise the telephone agent said they would replace it free as a courtsesy. I was happy till I received the couch cushion cover and no cushion. I called back and they rescheduled the cushion to be delivered. A month later and delivery due by date long over due, several calls, and still no cushion. I called again to find out it had not been ordered and I would have to wait another month. Absolutely horrible customer service on the phone and chat. It really seems they do not know what there doing. I did purchase the service warranty as well. I love the couch but the after care leaves much to be desired.

Just got a great deal! Ask for Ron!!

I purchased two mattresses online one was defective. Would not return and did not charge me for five months. I filed complaint with the better business burrow. Finally charge me and I did not receive any communication from them. They sell garbage products. And there communication is just ridiculous. Trying to get straight answers out of them is like trying to talk to a wall. They say on there website they will return they don't. I will never purchase from them again. And I have to purchase a new mattress again.

The people were warm and responsive right at the door without being pushy. Lane was on top of it when we asked for a sleeper sofa. He found the perfect one and getting it delivered 4 days later was amazing! When I asked about financing he was very knowledgeable and made so easy to understand. We will definitely be back again because of the quality, service and decent prices!!

Christian our sales person had good product knowledge and worked with us to find the perfect fit to compliment our living room and our budget.

I purchased a very expensive sectional sofa with ottoman. The sale was quick and easy. However I waited over two months for the couch to be delivered. Just outside of one year Of owning the couch it looks awful, the entire set is piling very badly. I purchased the 5 year protection plan they offer, of course they state it covers basically anything and everything just to get you to purchase so they make a commission on the protection plan sale. However once making a claim on the sectional with Ashley furniture store they claim it’s outside of one year so they will not help with any repairs on the product, to contact the protection plan GBS. So I do that, upon making that claim GBS says that piling and seam seperation are NOT included in the plan! So now I’m stuck with this awful looking, tearing very expensive sectional. I recommend purchasing from a different store or not bothering to purchase the expensive protection plan they offer as “will cover anything that goes wrong with the product for 5 years”!

(Translated by Google) Very poor quality of their furniture, everything is made in china and the insurance they sell you is false I have damaged my living room and I have been talking to the insurance for 4 years and they do not want to fix it for me and the store manager says they are going to come to repair it and they do not come to me they have pure lies (Original) Muy mala calidad de sus muebles todo es made in china y la aseguranza que te venden es falsa tengo dañada mi sala y 4 años hablando ala aseguranza y no me la quieren arreglar y el store manager dice que van a venir a repararla y no vienen me tienen a puras mentiras

Horrible service takes a year to get anything and then when it shows its missing parts

We were looking for a nice recliner or live-seat recliners with lumbar support. Russ was able to identify 2-3 models with the attributes we wanted. Russ was patient and allowed us to take our time with this decision. We are looking forward to the arrival of our live-sets recliner and end tables. Russ was great to work with and I will give him a call when next need assistance in furniture shopping.

Family and I shopping for new furniture. Greeted by Ron who wreeks of alcohol at 2pm. Get some help sir.

Great holiday sales. Good furniture fir lots if different lifestyles for young and old. We gut my mom and recliner with controls on top of arm rest and not the side! Lighted cup holder too

Upscale furniture that can be pricey BUT if you apply for a store Ashley Cre0dit Card, Travis the Sales gentleman will be a tremendous help! We got 3 rooms furnished and I did t break the bank 😊

Seems like a nice experience in the store. The salespeople will lie to you to secure a sale. Changed the furniture we had selected because we wanted something that was in the warehouse. However this was not in the warehouse. We were supposed to have delivery on 5/13. No one called or showed up. There is NO way to contact the local store. The number reroutes to corporate customer service. I was on hold for 1.5 hours. No answer. Tried twice never got through. Called the corporate office building and got a very nice receptionist who sent my call to the “escalation department” who informed me that they had no delivery scheduled on 5/13 and that the items I had selected were not in stock and were being ordered and had me set up a delivery date. The next available is 6/9. 1 month after the original delivery date (that was already 2 weeks from purchase). Have *never* spoken to anyone at the store in Redding or been able to get them on the phone. If you need the customer service department just go ahead and contact the home office and ask for escalation department. Do not expect the sales floor people to be honest with you. Get everything in writing. Even then don’t expect anything to be efficient or be able to contact this company after your purchase. Very disappointed. Have used Ashley for all major furniture purchases the last ten years or so but this is the last time for us.

Store was clean. I arrived at opening and employees were more interested in standing and talking than to help me. The one guy I did talk with, reeked of cigarette smoke. I finally walked out and no one said a word. Bought elsewhere that day. Will never return.

First time buyer worst delivery ever, waiting over 5 months now just for my sofa set and to be honest I'm still currently waiting.... i can order stuff from oversea and be delivered within a month grantee. Never buy their online order shipping. Just go buy something in stock in store and pick it up yourself will be the best choice!

My salesperson was informative and professional. Wish there had been an example of the Darcy sofa in the store. Your employees are kind, eager and knowledgeable.

I would not recommend! The price of the furniture is not justified by the quality of the furniture. I received my couch broken. When i called to ask for options they said they can't do anything, not even a return, until the repair guy came to look at it. The guy came and began repairs but when I called and asked for a replacement they said they could no longer do that due to it having been repaired (a piece of wood glued to the broken pieces to hold it together). I have tried on several occasions to get this resolved and was promised return calls or emails countless times without ever hearing back from any of the people I had spoken to.

Katrina was extremely helpful in helping us find the furniture we were looking for and completing our purchase very efficiently. She excels in her sales and people skills.

The staff is very welcoming and attentive. They don't hover around too much while you're browsing but also stay within distance so you don't have to go looking for an associate! They are very upfront and transparent about all furniture costs including taxes, delivery, and protection plans. We have purchased a few pieces from them over the years and are always pleased with how quickly our items arrive! We always choose to look at Ashley's when shopping for our home!

Gloria was patient, explained everything, answered all questions, kept me informed at all times. She was wonderful to work with.

I was very pleased with Hanna’s professionalism and she wasn’t pushy. Assisted me with questions even after I left the store. I am ready to make my purchase

Lowest quality and does not honor warranty. Figured if I bought a $2000 couch it would last. Nope, elbow went right through the arm rest and I had to pay to throw it away.

Couch is even more impressive in person. Very comfy and I love it! The movers were polite and I didn't feel pressured into buying anything! That being said; I give 3 stars because the movers were 52 minutes late and I received no ETA call. (I was told I would be called) my window of delivery was 1pm-5pm no call or any form of communication. I found the number for customer service and was told they were going to be late. Im moving into a new place, took time off from work to do it...I waited (stayed put incase they showed up) and felt like I had my time wasted. I do not mind the movers being late, life happens. Please communicate that next time.

Great customer service. Thank you Caleb and Katrina!!

Employee’s will lie thru their teeth to make a sale. Be warned now….Well, greatly disappointed with Ashley after a great experience in store, they told me everything I wanted to hear, but…. Once I left the store I’m called and told their mistake, delivery drivers will not put new bed with frame together and they would send someone out to construct it for me. It’s been a week, I’ve spent 5 hours on hold on their phone line and can never get off hold ( caller 178) and get ahold of someone. Live chat took an hour for them to make a case # and they said I’d hear back within 48 hours at the latest, well it’s been five days no word. Meanwhile my daughter is visiting and sleeping on the floor. I know everywhere is short handed, but at least a call would be nice. 6 months later- Claim disputed denied. Liars and I will trash talk about this store until the day I die….

Awesome furniture, for all sorts of budgets and helpful staff

The service has been wonderful at Ashley in Redding Ca. Even with shipping delays (due to Covid and National cargo ship issues) the staff has been wonderful and friendly. Thank you for a pleasant experience! Can not wait to get my new couch set up in my livingroom. We drove from Hydesville Ca for this baby!

Ronald was our salesman and he was awesome. I used to be a general manager at a furniture store and I knew more or less what to except. I had a clear vision is what my family wanted but he blew us away with his honesty and attention he paid to us. 10/10

Nice showroom,friendly and helpful service.

Very disappointed in their website, wanted to order this coat rack all weekend, tried Iphone on 2 different browsers, mac on one browser, pc on one browser showing me the error in the picture, contacted customer support after my first try from my phone and they said their website works best with Chrome and Pc...tried that too and it still doesnt work, with different cards too (mine and my husbands too)....I'll give up, going on another website to order.

I had a very good experience at the Redding store. Russ was very nice and helpful. He worked hard to get me a price I could afford on my beautiful new sofa and love seat. I will definitely be going back to him when I need to get more furniture. And I don’t have to wait for weeks for delivery, it’s coming in three days. I’m so excited.

The staff at Ashley’s Furniture, especially DJ and Kevin always give outstanding service and have gone out of there way to correct any issues we’ve had. 100% would recommend Ashley’s Furniture and these two Employees everyday.

Friendly staff, not have all items to view that our sold online

Its funny how they act like they're doing YOU a favor by letting you spend money in their store. Salesman (Ron) lied on the phone stating he could match a canceled online order price. Classic bait and switch with the pricing. Do yourself a favor, save some money, avoid the racket... Find some second hand furniture. I wish I would have. Ignacio is great though, hes the underdog, go see him if you must.

All good. No pressure, good deals. Will negotiate. Personable and capable staff.

Worst experience ever! Tried to buy a sectional couch and had it ordered wrong twice. Worst part about it is they tried to blame us for not understanding their abbreviations. Month long ordeal never again. Returned.

Ignacio was very helpful and patient with my parents. DO NOT purchase with DJ. He greeted us when we walked in, but my mother wanted to work with Ignacio. DJ became very irritated and condescending.

Customer service was outstanding.

So easy to order furniture on line. Very easy to input my credit card and pay in full. That went off with out any trouble. Fast forward to actually receiving furniture. I waited at home all last week. On Friday, I happened to open my front door and there was a door tag from Ashley. It seems I missed them. So, this began the phone calls. I called the number they provided, I was told it was too soon to to schedule a new delivery. They said they had to "scan" in the items. Monday began the phone calls again. All you get is, Please hold. Provide the order number, again, "please hold". Inevitably, you are disconnected. So you repeat this all day. Tuesday, today, it took 3 calls this morning so far. We are still on hold. Long story, save your money and aggravation. Buy somewhere else.

Customer service in the Redding Ca Store was lovely. Sadly..the furniture never arrived. We were promised our Memorial day purchase to arrive mid June..then July..then August...here we are in September. No furniture. The 800 customer service number is quite an unpleasant experience. Takes 20 min or more to hear that our purchase is spread out across the country...here, there,everywhere but in our home. Totally felt lied too. Needless to say...we canceled our order in person at Redding store. Waiting for our refund$$. I don't know how the doors stay open. I feel terrible for the employees. I'm Sure part of their pay is commission based. We should have walked out the day we purchased after overhearing another customer's disappointing service details.

Went in during Labor Day sale. Bought a chair that was on sale from an add I received in the mail. The store honored the add and sold me the chair. Great!..... Now forwarded one week later....Went in again (Still Labor Day Sales Happening) and wanted to buy the same chair again just in a different color. This time I was told they cant sell me the chair at that price. Went to the manager who still declined it, even though my original salesmen said I had the add and he saw it in person the day he sold me the first chair. Still the manager refused, stating the add was only good for the other two colors because the color I now wanted is being "Discontinued", and the price is firm at $450.00. Well he lied straight to my face because online Ashley pricing has it at $289.00, with an original cost of $300.00 and when I spoke to the customer care team, they stated the color was not being discontinued. Treated pretty awful that day, what kind of store won't honor their own adds and lie to their customers like that. One star store for sure.

Russell was great to work with and made it an enjoyable experience.

Didn't ultimately make a purchase here but shopped for an hour plus. Staff was friendly and helpful without being pushy which I really appreciate. Will be back again if we need without any hesitation.

Had Christian help me out, really awesome guy. Got a sweet deal on a Dining Room and Bedroom set!

My sales associate was exceptional informative and made my Ashely shopping experience enjoyable. I will be back to shop there again.

NO STARS.... Purchased the Stearns and Foster mattress set 07/16/21. Lead to believe by the Salesman and store Mgr that the acct had been set up 90 days same as cash. OH NOOO.... Our acct was set up through Acima on a LEASE rental program with a 24 month pay off of over 7400.00+ tax. Ashley also set up as twice a month auto deduction through our bank acct. I WILL NEVER PLACE MY TRUST OR STEP FOOT IN THE REDDING, CA STORE AGAIN !!!!! AND unless you give them A STAR, this will not let you post to this sight.

(Translated by Google) Very poor quality last year I bought a sofa bed and after a month the bed was damaged and it did not open and trying to have it repaired for a year now and they always say that the technician will go and just now cancel separately, pay insurance and it is useless 👎👎👎 👎 (Original) Muy mala calidad el año pasado compre un sofa cama y al mes se daño la cama ya no abria eh intentando que lo reparen por un año ya y siempre dicen yegara el tegnico y ala mera ora cancela aparte pague seguro y de nada sirve 👎👎👎👎

We love our furniture!!! Doug is the guy to go to in the Redding store 😎 We always get delivery and set up, no complaints:)

I recommend!! Always great furniture and this Redding store is really Very pretty and so full of choices. Friendly attentive professional customer service guys. Go see (Doug is my fav😉) little pricey OH & THE GREATEST FINANCING DEAL I HAVE EVER HEARD OF!!= DUE TOO **LOWEST MONTHLY PAYMENTS**

After purchasing a second couch because I had to get the first one warrantied 4 times!!!! The first recliner out of 4 broke 2 weeks after getting it. Then 2 months later 2 more chairs broke the same way and they still haven't fixed the first one and keep giving me the run around. Here is the kicker between the first couch and the second couch they all seem to be breaking in the same spot.

I have always had a bad feeling about this company from the day I first saw them come from nowhere to become a dominate player in their industry. We decided to order a table from online and in the store we impulsively picked a recliner over the first one my wife loved. After 5 days we called to see if we could get an EXCHANGE. The call center person said they had a 3 day return policy, but he would see what he could do. I decided to go to the store and speak with the manager directly. This man was a really nasty piece of work. When I told him what the call center person said he kind of laugh and proudly said "we don't have a 3-day return policy". My hopes were briefly buoyed thinking, Oh maybe it's longer. Instead the manager PROUDLY said we have a NO RETURN policy. He said it was out of his hands, but they would submit the request. It's been well more than one week and we have heard NOT ONE WORD from this company. It's obvious they just pretend to try and do something and then wash their hands of you. Moral of the story...if you buy from Ashley make darn sure it is exactly what you want because there are no do-overs at Ashley. I was shocked at this store's policy and attitude given their size. I will NEVER step foot inside this store again. ps: Much of their furniture comes like IKEA. They charged us over $200 to deliver and SETUP the furniture. The recliner was nothing as it came in two pieces, but the table and chairs took some time to put together. This is obviously done so they can maximize the load on a given truck which benefits them enormously while screwing the customer who has to pay to have the furniture assembled onsite. They told my wife delivery was free...WHAT A CROCK.

Ron Gubser was great, informative and very friendly, very easy to do business with.

Very expensive compared to local stores. Staff didn't ask if we wanted help even once. Nothing in stock.

Ashley's was timely and the delivery folks were great. There was a noticeable scratch on one of the table legs and we were told it would be replaced. We have had no confirmation or timeline yet on the replacement.

Wonderful customer service. We saw a chair we liked online which was on sale, so the store representative matched the sales price and arranged for free delivery. Couldn’t be more pleased!

I am so disappointed! I purchased a new bedroom set and mattress. At first my experience was good but when the furniture was delivered the nightstands were too big and wouldn't fit. The drivers pushed them up against the wall and left. I went to the store the next morning and told them I loved the set but I needed to find smaller nightstands. They instantly changed their attitude towards me and said the nightstands could not be returned because the furniture was not rejected at delivery. The drivers said nothing about this policy when they left. The manager in Redding said he would have to talk to his District manger to take the nightstands back.. what? I spent over 7k and this is how you treat customers? I simply wanted to exchange them for something smaller that would work. It has been over 3 weeks now and no one has ever called me or initiated a return. It is the WORST customer service and they are only nice to you when you are spending money! I will never do business with them again! They could care less because they already made the sale! Let me mention that my nightstands are over $800 a piece and now I have to purchase new ones above and beyond what I have already paid! I will now let everyone know about their poor ethics!

Awesome customer service, lovely variety of quality furnishings, good sales prices.

Gloria at the Redding store was wonderful! Got just what we wanted for much less than we thought we would have to spend.

Prepare to get hussled! Went in buy 10 bar stools, however I was harrased when I told the sales guy I didnt need a Tempurpedic mattress with my purchase to get 10 percent off my stools and that I would never buy a Tempurpedic again as I dont like them. He proceeded to try arguing with me and tell me I didnt know what I was talking about. Worst service ever! Will never give This store my business ever.

I wish they would pick up production. I want furniture. There is a backlog huge.

One of the things I hate about shopping for cars or furniture is being followed and hounded by sales people. Doug Meier was wonderful. He introduced himself, asked if he could answer any questions and told us he would leave us alone to browse. Occasionally he would drift by in case we had question but did not bother us unless we called him over. Best experience ever! Thank you Doug!

Tom was great salesperson, knowledgeable, and honored Ashley’s online pricing. Only disappointment was padded dining chairs, instead of solid seat, but that’s the unfortunate style these days.

Worst furniture place in redding I have had three delivery so far for on bed and they still forgot more parts to the bed so i say I want a refund and now apparently even thro I don't have all the parts for the bed I own the bed and I can't get a refund horrible communication from store to warehouse

The experience we had in store was fantastic! We purchased a reclining sofa and loveseat. Delivery came as expected and we picked up our new furniture. After getting it home and assembling we noticed part of the electronics was missing from the loveseat so only one section reclines. We have left messages with the customer service department for 3 weeks, with no return call. I am still currently the owner of a partially functioning loveseat :/

Tom was very friendly even though he was getting ready to go off shift

Do you like used car salesman? Scams? So they advertise 50% off ,thats awesome Here is how it works 50% off all tags are listed as a managers special with big numbers .but you get 50% off of the price of the super small font ..mangers special price $1100 small font price $1800 retail ,so its half off $1800. Go to Ashley website exact piece will retail at $1100 same as mangers special price and be discounted to $1000 .markup scam..50%should be off $1100..beware

Will never order from again. They completely delayed my order after ruining it because they use third party delivering programs seeing that they don’t know how to move furniture properly. Use moving blankets and bubble wrap. Its common sense! Update again on 5/15/21 they screwed up my accent table again and cannot grasp the process of proper shipping. I’m tired of waiting I’m tired of dealing with such awful customer service they’re all horrible and don’t care about their customers.

Nice store, staff is OK at best not the friendliest for commission workers.

Worst customer service I’ve ever experienced. My whole entire order was messed up. They were ordered the wrong couch and delivered a TV stand completely scratched up and did nothing about it. Would never buy or recommend this company to anybody. Robert smith that works at Ashley’s is extremely rude and not helpful at all

Our salesman DJ did an excellent job and answered all our questions about the mattress that we ended up purchasing. Helped us pick out a cooling mattress cover. Excellent customer service and a good price on our mattress.

I ordered my couch on 1/14/2021 with the assurance from the sales man that I would have it in 6-8 weeks. It’s been 16 weeks. I have been pushed back a month at a time without more than a “sorry that’s just how it is”. I then talk to the girl at the store and she said pushed me back again....another 6 weeks. Absolutely ridiculous. I received little more than an apology from her, zero attempts to make the situation right. I will NEVER buy from Ashley again, especially from this store

We purchased a couch (and fully paid for it) on 1/10/21. It is 4/6/21 and we still have not received our couch. Every time I call the store for a delivery update, our date has been pushed back by a week or more. As of right now, the date is set at 4/21/21, but I have no confidence that they will keep it. Overall an incredible frustrating experience.

We ordered an oversized chair and extra wide loveseat for our home theater in July ‘20, and they said it would be delivered in September. There were delays, and they set up delivery in October. Then, in October, they only brought the chair. They said the loveseat was delayed. In November, they brought a couch, but it was not what we ordered. The delivery guys were apologetic and said to keep the couch and they would order the right one and take the couch back when they delivered the loveseat. After a few weeks, we still hadn’t heard an estimated delivery date. The call center never had information, so we always have to go into the store. The store manager said he had no idea what we were talking about, but promised to fix it and get the right one delivered. He saw the salesman must have written down the wrong item, and it was one letter off of what we ordered. After four more weeks, we heard nothing. We went back to the store, and there were nothing but new people. Again, no one had any idea what we were talking about. We filed a claim with them in February to investigate, and they closed it with no explanation other than we were beyond the 90 day return policy. We had every conversation documented, and it means nothing to them. They are absolute thieves. They don’t care about anything we say regardless of all the documentation we have, because it’s been more than 90 days. Our last option appears to be small claims court to recover the $4,000 we spent, and I’ll gladly drop off the items at their front door. I will NEVER buy from them again.

Great selection and prices. Salesman Doug was awesome. He was knowledgeable and explained every detail.

My sales associate was very helpful in my purchase of an office chair at the store in Redding, California. However, Ashley's accounting and point of sale system is ridiculously byzantine. We had to visit three separate computer workstations PLUS the main accounting center to get this transaction completed. Four different personnel had to get involved, one of whom from accounting was very rude to the sales associate even though I was standing right there listening to their conversation. All in all it took over 30 minutes for me to buy an office chair WITH CASH. That was after I picked the chair out. I would give this experience a single star but my sales associate was very pleasant and I think I will like my office chair when it arrives. FYI Ashley doesn't have much in the way of office furniture in the store but I've heard they have a better selection online.

Ordered a sectional from Ashleys in Redding Ca. Had to wait OVER 12 weeks for it, and it finally came today. Couldn't believe my eyes it was the WRONG ONE. Told them to take it back and headed to the store. They acknowledged their error. We asked for our money back and was told it could be up to 6 weeks for our money. I will never do any business with these people and believe me I will spread the word to anyone who will listen as to this company's way of doing business.

Sales staff, including Doug and the manager, were efficient and patient in every way.

Went in and purchased some couches on Jan 10th. They were supposed to arrive in 4-6 weeks. On Feb 20th the delivery guys show up. We bought a love seat and sofa. The delivery guys brought 2 love seats. So we waited another 2 weeks for our sofa. Turned out that the love seat they delivered was broken. I called immediately to let them know. I wanted a new couch but all they did was offer to fix it. I didn't pay full price for a refurbished couch. After talking to multiple people about the issue, I called the store in Redding. The manager told me that I'm not getting a replacement couch. He told me they would fix it. I told him that I wanted to return it then. He said I signed a contract and that I could not return it and once it was in my house, it was mine. So basically he told me, they don't give a $#!+ if I received a broken couch and I had to keep it. Then I find out that the tech guy had the parts delivered to my house and the case was closed after the parts were delivered.. so what, I'm just supposed to fix the couch myself???Worst customer service ever!! After having the couch for over 3 weeks, I finally talked to someone logical and got them to exchange the couch. Still waiting on the replacement. But no thanks to the douche bag manager at the Redding store. I do not recommend Ashley Furniture and will never go back. I spent over $4500 in their store only to be treated like I was wrong for wanting a new couch. Ridiculous. Also bought a new mattress and box springs for a cali king. The delivery guys show up with 2 queen box springs instead of 2 twins. So sloppy.

Loved it went last day of presidents day sale. Got 50% off and a year to pay with no interest. Salesperson Shaun was very knowledgeable and helpful. Got 5 piece bedroom set. Couch, love seat, & rocker recliner. Being delivered to my home soon.

The furniture is decent, some of the staff is very pleasant but the service here is the worst! I ordered a dining table and chairs delivered the first of February. I love the table but it tips with any weight. I am waiting for a technician, I haven't heard anything so i again called today. No record of me requesting one or anything. So frustrated. I will drive hours before I ship at this store. WORST SERVICE AWARD goes to Ashley's.

The people in the store are nice enough and helpful, but once you have an order in you are at the mercy of their terrible customer service. The scheduling is horrible, the communication about delays or delivery status is horrible, and calling them to speak to a customer service representative takes you in circles without success. I like our furniture, but will not shop through Ashley again due to the difficulty of the rest of the process and the lack of communication and customer service.

Absolutely horrible staff members, felt a lot of racial discrimination. Some staff members would make disgusting faces and talk about us as we walked in, probably thinking we couldn’t understand english. I would never recommend going there, especially if you are not white. I would give it zero stars but in order to post I had to give it one star. Extremely awful store, staff members and customer service!!!!

Amazing customer service, super friendly atmosphere. Christian was extremely helpful in getting us exactly what we needed. Edit: unfortunately I had to bring this rating down to 2 stars. First they brought us the wrong size mattress. A full instead of a queen. They've changed the delivery for the right one 2 or three times now. Also still havent recieved the couches we ordered. Great customer service in store but once you've ordered it becomes a nightmare to just receive your furniture. Wont be buying from here again. Edit #2: Still havent recieved the right mattress or our couches. Still recieving notifications saying my order is being delivered and it's being shipped to store instead... Dont get your furniture here. It's a nightmare.

Ashley Furniture is the worse for online returns. There is no mention whom is to pay for return shipping, seller or buyer. I bought a power lift recliner for a patient, who needs it for post surgery sleeping, because the patient couldn't sleep flat, thought the recliner with adjustment would be a good solution. It was hard, and it keeps slipping forward, besides it a bit small. Called the store, they didn't accept online returns. Called online customer service, they said buyer pays for returns shipping. Called UPS, estimated cost $380. The recliner cost $580 on sale price. Will never buy from Ashley Furniture again. They don't have customer satisfaction.

Rude salespeople that wouldn't even greet or acknowledge my presence. It would have been a quick sale as I had researched their products on line and was ready to buy. Going elsewhere instead

Good selection. However when I walked in with my mother to look for a new mattress and frame set, walked by no less than 5 employees sitting at the main service counter located near the center of the store and not a single one said hello or even acknowledged our presence. Same as when we left.

Rude sales staff,waited forever for help

UPDATE: We ended up getting a refund because after 5 different delivery confirmations and poor customer service we still do not have answers as to where the furniture is. FYI it takes 7-10 business days to receive your money back! We went to Legacy Furniture and Mattress Gallery and 10/10 would recommend. Amazing customer service AND we were able to take our new furniture home at 55% off! I recommend Legacy before you ever set foot in Ashley's. I'm only giving 1 star because DJ was cool when we ordered our set of reclining couches, end table and lamps. Thanks, DJ. HOWEVER!!!! Our order was meant to be delivered the 17th of December, 2020. Okay, we can wait 3 weeks, no big deal. Then we were contacted and told that the delivery was pushed back to January 14th because our order was not in stock, (not what DJ told us). I received a text message order confirmation for 1/14/2021 AND i called to confirm over the phone. Today is 1/14/2021 and I waited at home all day for them. I finally call to see how much longer because its already 6pm with no furniture. Turns out they pushed our delivery date to February 18th 2021 WITHOUT contacting me about the change! I'm livid to say the least. Will never do business here again and am putting my story out there for all my friends and family to see how terrible Ashley's Furniture Store is.

WARNING! I am genuinely happy for anyone that has had a great experience with this location. However, they would not return the furniture we purchased even though it was not the same color as online. So we did a swap out and paid an additional 1,777.00 on top of the almost 3,000 we had already paid. They deliver part of the order and one piece was damaged and when I asked the truck to wait while I called the store they left and didn't take the first set with them. So we made arrangements to get the piece that was missing and an even exchange on the 500.00 plus nightstand. The truck shows up with just the missing piece no nightstand. They also did not take the first set again. I called the store, I was yelled at and talked over by a guy named Red. I was told that we refused them picking up the old order because my family member was gone which helps me because I have MS, and I can't open my own gate. They just hung up on me. No resolution and they have almost 800.00 of our money because we changed to a different bed in the suite. The manager is never there, the salesman is always with someone else... It is ridiculous. This has been going on since Thanksgiving.

Nice furniture.

Great experience and wonderful people to work with.

Its alright not much help

It's amazing I feel like I'm a member of the family here ☺️

The front desk greeter on November 2nd, 2020 at 4pm helped show us their WIDE variety of just ONE coat rack. We had been to a similiar store prior, and they had the same coat rack for $100 less, plus way more variety. When I quickly decided to leave, this team member inferred that I didn't have enough money for the item, and suggested Target or Walmart. He then rushed us out of their store. To be clear, I did NOT WANT that coat rack even for $100 less than Ashley's was selling it! We will never return because of how insulting he was, and because of the store's incredibly stock. Thanks.

We had two items delivered, a rocker recliner and a coffee table. We met them at the front of our property since our entrance is small and uphill and windy. They were so excited they didn’t have to come to the home that they just started rushing putting the furniture into our truck bed. The delivery guys threw the chair, which was still in the box in two pieces, into the bed of my husbands truck and it landed on the top and then shoved it to roll it upright and in doing so they slammed it twice into the truck bed wall. My husband stopped them at this point and got the table into the truck next. Both were broken when we opened them. Tried to call the numbers we had for both the delivery location and the store and. No one ever answered and we left voicemails that were never returned. Got on the text option and no one responded. It’s overpriced garbage. The metal under the chair were warped and a support bar missing, The tables cardboard inserts.. yes... it’s laminated cardboard pieces, were warped from obvious moisture damage. Do not waste your time.

They try to BS you with 50% off today and that's off the hidden retail price and not off the tag price. Deceiving!

This place has so many selections the service is ever so nice and they're not pushy they allow you to walk the store and when you're ready all you have to do is let them know it's fast and the delivery although being long is great I highly recommend this be where you buy some furniture

Friendly staff, nice selection, and awesome discounts

Very friendly and pleasant experience

Go talk to floor sales rep Jase.. he really was helpful and attentive!! Prettiest store in all of Redding Great deals gorgeous furniture of 50%off basically storewide

We go in there and pay cash 3500.00 for a reclining sofa and loveseat, most of the experience was okay until the end when they were not suppose to charge me for delivery but they added it on and charged my debit card. They took me up to the office manager Red and he promised it was pending so he was going to change it and it would post minus the delivery fees, he said it could take 5-6 days. It took 4 days and of course he did not do his job and my account was charged the total with delivery. I called up to the store and he had no empathy that he messed up and said that he was going to have to out another ticket in and someone would call me to process a refund in another week. I ask him why it would take so long for there error and all he could say is what do you want me to do, I ask for my money and he said there is nothing he can do about it and I just have to wait for another week or two until they decide to refund hopefully. Horrible customer service. Update 10/20/20 It has now been a week and a half and I have called there 909 Colton number multiple times to find out about the 300.00 they owe me and I still am have not recieved a call back or a refund. I am going to have to file a BBB complaint because this is unacceptable.

Never will I ever do business with Ashley Furniture ever again. Experience started out great. Their sale reps will put on a real good show and tell you they won't just sell you furniture to meet their commission quotas, yet will try and get you to buy they most expensive item on the floor. We purchased our item just to wait 2 and a half weeks for them to finally get it to our area, and then they conveniently switch the delivery information without our authorization. Their lack of customer service is appaling and the fact that they will openly admit that they messed up but will do nothing about it is just even better.

Nothing to write home about.

Worst customer service ever. My sales person was playing hide and seek. Each time we caught his attention for a question, he was there for no more then a minute then disappear. Hey Russ, it might not be a 5k sofa set, but by the end of next week, Best Price Funiture and Mattress will definately enjoy 10-15k of my hard earn money.

Mike and Ron always take care of our needs and our family.

The salespeople were great and very helpful in the Redding store. We got a good deal. Paid just under $6000 for a 14 pc. living room set, a dining room set with buffet side table and a bar table with stools. That was back in June. It's now mid-September and after being promised delivery several times, we are still waiting for our furniture. After calling many times and leaving messages and getting no response, we are not very happy with Ashley Home Store. We are extremely frustrated and disappointed. We don't want to hear any more excuses. We just want our furniture. We will never shop at Ashley Home Store again and definitely will not recommended it to any of our friends or family members.

Excellent customer service, great deals too :)

We just had a great experience here! We were having such a hard time finding the right sofa for us and we finally found one we fell in love with here. We were so sad to find out it was out of our budget, BUT with the sale and a little more help from DOUG M. we got the sofa we love!!! Thanks Doug!

Worst customer service I've ever gotten. They showed up on specified date. A 3 piece sofa, one of the peices that came were broken. They found this out after they already removed my old couch. I called to find out when the replacement would be hear. Got directed to customer service not at the store. Where they informed me it will be 2 months and that they were really sorry. We will have our claims dept call you to discuss the situation after I told them I cant wait that long I want a refund. Well it's been a week and still no call. Would not recommend anyone use this store. Unless you like to pay cash and have to wait a total of 4 months to get your moneys worth.

I have been calling the store All day long for A week now And they never answer their phone. I like doing business with them but look like I will have to take my business elsewhere

Friendly, experienced, great pricing, fast delivery

Dan E was very patient and knowledgeable. He answered all my questions, and if he didn't know something he looked it up or asked. I appreciate all he did for me

Disappinted in Ashley Furniture. We had boight a living room set back in July. It was supposed to be delivered aug 8th. I got a voice message around the 6th saying that it's back ordered we will get half of it on the 15th the other half on the 19th. I tried to call two different numbers and left voicemails and I emailed them about the situation because I wanted to know which half was being delivered. I never received any call backs or emails back. Michael calls and gets ahold of someone and they say the 19th. Well after we're not getting a confirmation call the day before the 19th. I also couldn't track the delivery like were suposed to be able too on the day of, Michael calls a few times w no answer so he had to go in there. the salesperson said they have been trying to call us for 2 weeks, which we have no missed calls or voicemails from them so we canceled our order.

Amazing service and deals

Poor experience. I told the salesman, Daniel Ericksen, that I wanted a recliner and love seat. He informed me that they would have separate delivery dates and I said that it was fine, I didn’t mind. When everything was done and paid, I asked about the second delivery date and Daniel told me he didn’t know I wanted the love seat. I asked if we had to go through all the paper work and payment again and he said yes. No thanks. I’ll take my business somewhere else. Preferably where they employ competent staff.

Great experience. Salesperson was close by but not pushy.

Dan Ericson in Redding, CA was very helpful and attentive. He helped me find exactly what I was looking for and made sure I got the best deal. If you go to Ashley’s Furniture, you will not be disappointed with their service. Thanks, Dan.

Great

Dan E. was very helpful and never avoided us when we came in multiple times. We took about a week to decide what exactly we wanted and he helped us everyday with any questions we had. He made sure we got the best sale deals and worked with us for multiple hours when we finally decided to order. Super friendly and helpful. We will choose to work with him for any future purchases!

Daniel was personal, professional, gracious, an active listener, and he attended to details! I felt secure as a customer!

Been looking at power Recliner sofas for 3 years..walked into Ashley in Redding with my wife..Was greeted warmly by Doug Meier. He asked what we were after. The guy couldn't be more professional. He took us right to what we asked for, was patient, never pushy. Gave us space to make decision. Great job Doug..

The delivery guys were great, but products weren't so great. The headboard had a crack in it, and none of the tracks to the drawers were set right, they were so off that you can't even put the drawers into the slots(it had to be forced into the slots, the guy said a tech will be request to come out to get it fix). Very poor craftsmanship and should never got pass quality control, if they had one. When they unbox the dresser, one of the legs is almost completely busted off. So the stars are actually for the delivery guys, for the products I would have to say its zero, and still waiting to hear from my salesperson for a follow-up . Depending how these issues are being handled, I may or may not shop here in the future.

Russ was very accommodating, patient and kind in our whole process of choosing furniture. We went in a few different times and changed what we were wanting. The other staff we encountered were very kind as well. If you are looking for great customer service, patience and respectful people, Ashley Furniture is your place. Highly recommend!

We went in to look at a recliner. We were met quickly and pointed in the direction we needed to go. Katrina came by without being intrusive answering questions and pointing out some interesting features on some of the fancier chairs. Bluetooth speakers and electric adjustable chair with charging station etc.... No I didnt buy that one. I did buy a comfortable manual chair. Added a side table with charging. Katrina was just the right amount of there. Had a good experience. Thank you.

Bought a nice bed frame and box spring for a cal King from here. The box spring lasted maybe 6 months. Had that box spring replaced. The second time it busted i waited too long and the year warranty was up. I missed it by two weeks. Terrible quality of box springs. Definitely high prices for low quality. Save yourself the headache and go to Costco!

Ya we did a price match and got a 1100 recliner for 500 w/ delivery and 5 year mechanism and materials warranty

Doug is fantastic. I saved so much on my sectional, mattress and plate set

Good&frindleytoo & nice too

Best experience ever! Sales rep listened and was very attentive.

Very nice setup of furniture along with very friendly and mindful employees.

Considering I am not the easiest customer to deal with I have to say the staff at Ashley's was phenomenal. My salesperson Dan was very patient, honest and helpful. No pressure whatsoever! Thank you for assisting our family's needs! We will surely be coming back. 🙏

Double charged us and still hasn’t resolved that issue, then changed our delivery date twice on the day we were suppose to get our furniture. Now we’re going on 2 weeks with no furniture and it’ll be another week due to their reschedule. On the verge of just cancelling my order and going somewhere else. Should’ve known this place would be a nightmare based on the sales woman’s lack of customer service. Will not be doing business here again.

My wife and I bought a couch and a couple of lamps from Ashley’s furniture a few weeks ago. The furniture was dropped off and instead of them dropping off two lamps, they were trying to drop off four lamps. This is a simple mistake and should’ve been easily correctable. My wife and I refused the second set of lamps and were told to call the warehouse to make sure that they were logged in so we could get our refund. Here in lies the issue, it’s been over two weeks and we still don’t have a refund. All we’ve been getting is the runaround. If you buy from Ashley’s furniture, keep in mind that if you ever need a refund it’s going to be like pulling teeth.

Excellent customer service 👍

Ordered a nice sofa and it was damaged when delivered. Broken arm with major damage to fabric. Had to take multiple days off when they said they would be there to try to fix it they weren’t. When they came they claimed after taking it apart that they didn’t have all the material and would need to return in 7-10 business days. Very disappointed in Ashley’s. Do not sign the paperwork if it damaged. Refuse the furniture. Signing it when they said they would replace the unit is false.

Customer service was great gave us time to look around explained pricing very helpful nice furniture planning on going back

Worst experience I have ever had. Our couch broke within 15 minutes of delivery. Took a month to receive replacement. Then promised by Red at Ashley furniture our delivery fee. Still no refund and no calls back. Redding Ashleys Furniture blames the people that provide you with the refund. Then they say it’s Redding office. Almost a month later no refund. This has been a terrible experience and Ashleys furniture don’t care.

Our experience at Ashley HomeStore exceeded our expectations in every aspect. The Salesman, Nick Wagner, showed great patience, expert knowledge, and was helpful in everyway.....

Customer service was above and beyond! They listened and found exactly what I needed within the budget necessary. I now have an amazing couch that brings my family together during movie night.

Overpriced too many employees standing around not willing to help

Huge selection of couchs. Staff was very friendly and helpful. Also very knowledgeable about the products.

Friendly and patient staff helped me figure out the best option for my living room. I like the financing options and the helpful way we were shown multiple options to fit out needs. I'm thrilled with how fast they scheduled the delivery date for my new sectional.

I was in on 1-12-20 and spent over $5000 on new furniture they promised me a delivery date of 2-9-20 but call me today 2-2-20 during my superbowl party to tell me that they can't deliver till the 2-24-20. Immediately went down to get a refund. Won't be back I'll take my business somewhere that can keep a schedule.

Bought a bed frame at Ashlyey furniture today. I had the pleasure of working with Sarah..... she is great! Very friendly and easy to work with . If you go to Ashley furniture in Redding ask for Sarah to help you. You will not be disappointed

Nice new store since the last time.

We were able to find furniture that matched the theme we were looking for and the price was competitive. We have bought most of our furniture from Ashley and will continue to do so.

Everything is over priced! Not really worth it.

Dean was very patient and professional. I had a very good experience with him. He did not rush my husband and I and did not push us into buying when we were not ready. He listened and was able to answer our questions. I will have to be honest that I got the best deal with Ashley's furniture with Dean's assistance, because I was furniture shopping around town and this other furniture place (Legacy) garantee that they will beat Ashley's price but in the end they didn't and was very unprofessional and super pushy with trying to sell. This is my 2nd sofa purchase with Ashley and has not been disappointed with their products thus far. Thanks again Dean.

It looks like there is a good selection of merchandise. However, after being in the store for over 30 minutes, at times looking around to see if I could get a question answered, not one person approached to see if needed assistance. I left. It did not appear to be busy, and several people who appeared to work there were visiting with each other

Sarah was fantastic! So eager to help us make our decision on the perfect table!

They were very helpful, and after I ran around and checked prices, they were happy and able to give me what I needed. Very friendly and helpful. Will definitely be returning.

Sarah helped me with all of my needs at Ashley’s Home store!

Thank you Sarah K. For helping us right away we walked into the store and helping us the perfect bedroom furniture for me and my wife

Nothing here floats my boat, sorry.

They were awesome, very help and great sales rep Ron

Sara was awesome she could not do enough for me and showed me all the options available and gave me discount available which I appreciate so much I will be back to buy from Sara she made my shopping a good experience and not stressful at all keep that girl a great personality thank you

Great service. No pressure, friendly salesperson. Not our first purchase.

Thank you for your honesty Dean and working with me to find what best suits me without any pressure. Quick easy and in and out! I love it and love you guys thank you

I had nothing but a productive & fun experience here! Dean was my salesman and he did an amazing job helping me find the perfect sofa & dinning room set. He was professional and added helpful advice and suggestions while I was making my big decision! I contemplated quite a bit between some beautiful pieces of furniture and was having a challenging time making up my mind. 😅 I was very greatfull for Dean's patience & kind suggestions as it made the process easier! Dean was a pleasure to work with and I highly recommend him! Thanks Dean!

The most helpful people, Great discounts, and beautiful stuff for your home. Ask for Dean, he's great!

Very happy with salesgirl, Sarah. She helped me find just what I wanted. Made shopping very enjoyable!

Dean is a fabulous sales person. He is delightful, knowledgeable, personable, patient, diligent and a great conversationalist. We made several trips to the store trying to make the right choices for personal tastes and spaces. He did not waiver in his commitment to accommodate and encourage.

No one set out to help me. I hear this is rare, they usually are pretty persistent to make a sale. Worked out great for me as I ended up as I always do at Best Price mattress & furniture where they have always treated me great and their prices can't be matched.

We really liked the furniture and bought a house full thanks to the expertise of Sarrah our preferred sales lady. Thank you so much for your help and advice!

Sarrah at Ashley home store was great! Really made the process easy and we got exactly what we wanted/needed for our new home at a great price! Sarrah was an amazing help and made sure we weren't overwhelmed!

I bought a beautiful new furniture set. For my new fresh start in life. The sales rep Sarah she was new but she was really great easy to talk to and she gave us space as we looked around. Then she would check if we needed anything and helped me piece together exactly what I was looking for. Thank you Saran!

Dean was excellent I came in and needed a bed for my room and a bunk bed for my boys he guided me and showed me some beds and prices and clearance sales going on seemed quick and easy very nice and sweet I wasn’t in there too long I spent 2,600 and saved 1,100 I’m happy with that deal I would recommend going to dean to help you shop 🤗

Associates were very helpful and worked with me to get just what I wanted. Definitely would recommend Ashley's furniture. I've gotten a lot of quality furniture from them and can't wait to get my next king next new king bed

Dean Knapp was super helpful and very patient with us. He was very knowledgeable and not pushy. We had a great experience and will definitely be going back to have Dean help us with our next purchase.

Dean Knapp Jr. provided us with great customer service. He wasn’t pushy or high pressure , he asked what we were interested in, told us where they were located throughout the store, then gave us time to look around and see what we liked. He then came and answered all of our questions and gave us a great deal. He is very personable, knowledgeable, and went the extra mile to provide measurements so we will be happy with our purchase. We highly recommend Dean at Ashley’s Furniture in Redding!

Love it! Great deals for your whole family. Customer service is genuine, they make it easy to do business.

The helpis fantastic and getting us what we need and customer service was just awesome definitely recommend this guy

Very relaxed and welcoming staff. Good sales, very nice furniture.