Ashley Store | Rohnert Park, CA 94928

The sales associate who helped me was named Diamond. She was so pleasant and was attentive without being pesky. She answered my questions on Saturday, but I needed to go home and measure. She undoubtedly thought she wouldn't see me again, but today when I went back she was so friendly and remembered me and asked if we should review the items. I really enjoyed the experience because of Diamond.

Trusted advisor Quoc Pham who assisted my wife and I with our purchase demonstrated excellent customer service and communication with our questions. He had a very professional and friendly attitude. Sales manager Gabe was also very professional and courteous. They both made our experience at Ashley pleasurable. Ray and Sheila Fleming

Irene was so nice and helpful! She spent lots of time helping us find the right products that fit our budget. We are so happy with our experience here!

It was excellent customer services. FRancisco and Gabriel were awesome, very helpful and kind. Thank you so much. Iww will come back.

Francisco and Gabeiel did a great job supporting us and helping us get the deal we were looking for.

Great experience here. Irene was so much help! My boyfriend and I were able to find a perfect fitting couch with her advice and expertise. 10/10 recommend seeing Irene for your furniture needs!

“Q” was very efficient and professional, very happy with my purchase… Thank you “Q”

We came in to look at sectionals and Francisco was able to help us find several options that worked for our space. He also helped us with measurements and protection plans. Overall, he was super helpful and made this process very easy!!

Irene Thompson made our experience so great ! She went above and beyond to make my wife and I happy with our purchases. We weren’t seeing eye to eye on style and Irene helped us find a couch set that made us both happy. We were so grateful for her help we came back the next day to buy a dining room table. Management team and staff also were very helpful. Thank you Irene and the whole Rohnert Park Ashley’s furniture staff.

The employees that helped us in the store were not very helpful or kind. We were ordering for a lady with dementia and they were not patient and did not create a pleasant shopping experience. Also the first employee neglected to send our original order through the email, most likely assuming we would not be completing our purchase due to her condition, causing us to drive all the way back and reorder again.

(Translated by Google) Excellent 👌 Attention and very kind JIM. I recommend it 100% (Original) Excelente 👌 Atención y muy amable JIM. lo recomiendo 100 %

Great Experience!

I was warmly greeted by Robert who took me to the selections available for the sofa bed I was looking for. We looked at sofa tables available and settled on one fitting my time schedule. Next he left me to pick out dining room chairs. My shopping experience went well. We’ve had good results shopping at Ashley.

Happy with store service and delivery set-up. One item was on back order and not delivered. Crew was polite, quick and efficient.

My experience at Ashley was very positive. I was helped in a friendly and very efficient way, bought just what I needed and the arrangements for delivery were easily done. Excellent place with lots of choices and friendly and helpful staff.

Excellent service the delivery was on time and the gentleman that brought my couch in were very careful and respectful!

Excellent service, delivery

Shopping was easy and low pressure. We were greeted when we walked in, offered help, and then left to shop by ourselves, which we prefer. When we found the furniture we were looking for, the salesperson answered all of our questions, got the sale set up and the delivery in place. We have shopped here before and will return again.

I’m really disappointed with the furniture of my daughter’s bedroom set. The paint of the wood and the wood itself is really bad. We hardly have two months with it and it looks like it is old. The guy who installed it saying to me many times that the wood was cheap and it wasn’t good quality but that’s not what I heard from the sales person at Ashley. So I decided to give a try but it is really bad quality. I’m going to contact customer service for sure

We traveled to this Ashley store, which is about 60 miles away from our home and upon entering the store we were greeted by a woman sales clerk. She showed us some couches and she seem to be a bit confrontational and rude at times. We found the couch that we wanted, but chose not to purchase it at that time, because we did not feel that she earned her commission. After trying to order and pay for this over the phone, we drove back there to pay, but was told that due to a computer problem we could not proceed with the sale. We went back a week later and purchased the couch and was told it would be three weeks before the couch would be delivered to the store. We waited then traveled back there again to pick it up. This transaction could have gone smoothly if the sales clerk was nicer and more professional, we could have paid and ordered it over the phone and we didn’t have to travel there numerous times

Irene is the absolute best! She understood what I was looking for and got me a great financing offer that included delivery and installation.

We came to Ashley to look for a couch for our first home. Irene walked us through what we were looking for, gave us some advice and mentioned things we didn’t even think about when looking for a couch! She walked us through the show room highlighting all of the features we wanted. We came back a second time with a better idea of what we wanted and although the couch we wanted wasn’t in the showroom, she showed us an example of the color on another couch as well as the firmness of a different couch that helped us confirm our decision on getting our new couch! She walked us through payment options and was able to get us a speedy delivery time. She was so knowledgeable of everything in the showroom and helped us feel very comfortable and ready for our first big purchase for our home!

The women at the further back desk are very judgmental. We purchased a sectional and coffee table and came in to change our minds before it was delivered. We picked a different sectional a bit more pricey and the two women working there were making faces as if we couldn’t afford the sofa. They later called someone for help to figure it out in there system and did not take us seriously at all. The women that helped us pick out and purchased our first sectional was amazing. I would not recommend coming to Ashley in Rohnert park if you are young. They will assume you can’t afford anything and will automatically assume you are financing.

I purchased 2 nightstands from Ashley Furniture about 1 year ago. Just barely over a year after purchasing them, I was noticing saw dust inside of both cabinets. I cleared everything out to find tiny beetles in the saw dust and access holes where they came out of. I hired an exterminator who educated me that they were powderpost beetles. They noted that these bugs often occur in the manufacturing process when wood is not dried out properly. The exterminator encouraged me to throw them away and reach out to the manufacturer. I reached out to Ashley furniture and let them know and requested a refund since this was an issue with their manufacturing process. They said that because it was a a little over a year, it was outside their warranty and there was nothing they could do. I shared with them that wood-boring pests (powderpost beetles) in their products is something I would hope they make exceptions for, especially given I was barely out of warranty. I was ignored from this point on. I am beyond disappointed in the customer support I received and in Ashley furnitures willingness to stand behind a mistake in their products. I will never purchase from here again and would caution others before they do also. The risk of wood-boring pests is not worth it.

Jim was incredibly helpful.

Irene was great and always so accommodating and knowledgeable. I keep coming back for her to continue helping us improve and update our space.

Jenna was great!! Super helpful and knowledgeable, very happy with my purchase!

First time shopping at Ashley Furniture store, Was greeted with smiles & very helpful people. My sales man… James was great! explained everything & worked with me on the payment plan. Will shop there again

Ali S. Is amazing!! So helpful and personable!

Had help from Ali today purchasing a beautiful chair! He was attentive and very helpful. Thank you Ali!

We bought a sofa and loveseat today and Irene was great! She helped guide us to several options based on our needs and budget and helped us save with a financing option. She was so helpful without being the "pushy-salesperson-type" we have been dealing with in other stores. She gave us time to quite literally sit and think about our purchase before we went for it. I will 100% be coming here when we need any new furniture!

Jim helped me find a power reclining loveseat that my wife and I are both excited about. Comfortable and fit our budget

Ali was incredibly helpful, professional and friendly when we went to purchase our sleeper sofa today. He was very knowledgeable about the furniture and answered any question we had. It was a pleasure to meet him and do business with him. He should be promoted and given an increase in pay for sure!

Jim is friendly and a great help, store has layout that is easy to look around and test out chairs. Thanks for all the help.

We went in looking for couches and were helped by Jim he was great and friendly.

Very low pressure. Irene rocks! Will be delivered within four days!

Had a terrific experience with Irene. She inquired about our needs, was knowledgeable about the store's products, and made recommendations that fit our requirements. Would recommend her if shopping for furniture!

Daniel J great at his job. 👍🏽

My husband and I had a very particular request for our dream couch. Greg helped us and he was so patient, kind, informative, and even helped brainstorm a way for us to get our perfect couch! He was never pushy or made us feel uncomfortable. Go to Greg here at Ashley to help you find the couch of your dreams too! Thank you so much Greg!

Jim was very polite and very helpful. Would highly recommend working with gym.

Salesman, Ali, was very good at helping us complete our purchase and arrange for delivery. We had already decided on what we wanted after an earlier visit to Ashley. All went smoothly.

Jenna was a delight to work with. I absolutely love my couch and the affordable and complete 5yr warranty gives me serious piece of mind with my wild kiddos. Thank you Ashley Furniture, so happy you all are in Sonoma County.

Jim was great and very helpful with our new couches for our living room! Can’t wait to get them. Thank you Jim!

Jim and Jenna are great. Very patient and not pushy!

My husband and I just purchased our first new couch, and we’re very excited! We worked with Irene, and she was exceptionally helpful and friendly! She explained everything beautifully, and made the whole process quick and easy. Highly recommend!

Went into the store and was immediately helped by Irene. Very knowledgeable and helpful. She worked well with her team and got us some great deals. We found exactly what we were looking for.

Highly disappointed with the sales team that insured my family and I that the sofa purchase was a hardy and long lasting purchase. Long story short we had to call the product protection company out “5”Xs. Then, we were told because of our troubles we would have store credit at the time by store manager Cody and Robert who was our Salesman vouched for it as well saying there would not be an expiration date on our store credit and to come in at our convenience. We were greatly appreciative for that. Fast forward some time passed I went in to honor our credit and make a new purchase with it and was instantly told “Cody no longer works here, and your “”so called credit no longer exist”. Again, disappointed coming from such a well known company.

Robert was super helpful, but wasn’t overbearing or pushy at all. Huge showroom and nice prices. The setup and delivery with packaging removal is super cool also!

Q helped us. He was awesome and informative as well as very patient. He was very attentive and knew all the answers.

Jenna was so helpful, I was looking for a dinning table, she took her time to show me all the choices they have until I was satisfied with one. Thank you for your patience, good customer service 🙏

Amazing customer service. Very welcoming and warm environment.

Jenna was great

This is our 3rd time buying from Ashley. Each time Quoc has assisted us in our purchases, and made for a great experience. Thanks Quoc!

Nice furniture store, Francisco was really helpful (:

Irene was great, super helpful in helping us find a couch and getting us all the info we want s before buying!

Jim was amazing and hooked us up on a couch, thanks Jim! Invited to the cookout for sure!

Jenna was incredible! She spent 2.5 hours with me, tolerating my indecisiveness, and walked all over the store trying to show me everything she thought I would like while also making sure every new customer was also taken care of. I left having purchased exactly what I wanted and was 100% satisfied. Amazing customer service!

Jim was amazing very helpful! Great salesman!

Jim was awesome setting up my mother up with the work's!

Daniel is the best! Go to Ashley and ask for him!

Irene was amazing to work with! After looking for months everywhere else, Irene was able to help us find a new couch that could help my husband with his bad back within 15mins.

Huge furniture store

We had an amazing service by Daniel, he was extremely gentle and helpful

Irene was so helpful on the floor! Helped me find the perfect couch and rug!

Jim was awesome sales person! An asset to Ashley Furniture! Thanks Jim!

Good service Jim 👍 👌 💓

Jim was extremely helpful, went out of his way to help us find multiple pieces of furniture and had great customer service. Very friendly and was patient with our indecisiveness.

Jim was an excellent sales person, he helped me picking some couches definitely recommend him.

It was very nice to go visit Ashley Furniture; We only went to take a look, and we left with 2 sets of complete bedrooms; Francisco gives great customer service, thank you very much for helping us,

Great experience with Jim @Ashley! If you need anything see Jim!

Huge selection of couches to choose from and salesperson Gregory Talley kept checking in without being pushy and was able to answer all questions.

Daniel J. Greeted me shortly after walking in the door. Gave me a few to walk around then asked if I was looking for something specific. I gave him the info of what I was scouting out and he walked me to an area that had options of what I was looking for. He did some pricing and measurements for me, as well as answered a lot of questions I had. I finally picked one out and purchased it. Daniel was knowledgeable, friendly, helpful, and proficient at his job. Thank you for your help and good luck in the AF!

Jenna was so helpful! Very smooth and easy process.

Jim was an amazing help at Ashley in Rohnert Park. Worked within our budget + more. Left happy!

Smooth

I went to Ashley looking for a bed frame. Wouldn’t normally leave a review for something I had a good idea of what I wanted. However, after meeting Sales Rep Daniel, I had to write a review. This guy is amazing! He is knowledgeable and gave appropriate time to think and confer with my wife, but was always in ear shot for the next question. To me, this is the perfect sales rep. If I owned a company that sold things I would put him as the lead sales rep and pay him an exuberant amount of money. Thank you Daniel, I wish you the best in your future, you deserve it.

My boyfriend and I are moving into a condo and we were desperately in need of a new couch. We arrived at Ashley Furniture in Rohnert Park where we were greeted by Daniel Jenkins. Daniel was amazing start to finish. He helped make the selection of finding a couch we loved super easy and made the whole process go smoothly and efficiently. And also might I add…super afforable!!! 😃 Super happy with our customer service at this location. We will definitely be back soon ☺️

Excellent service!!!!! Daniel was the best 5 stars!!!

Excellent service from Daniel! Very helpful and knowledgeable!!

Jenna was so helpful and professional. I was very comfortable working with her and would come again for my next purchase.

(Translated by Google) Excellent service (Original) Excelente servicio

Daniel Jenkins was awesome! Helped us with all of our needs. Super nice and had great recommendations.

I had a great experience at the Ashley’s location. The worker name Daniel was very helpful and not at all pushy! It was a very nice experience and will be coming in again for any future purchases!

Irene was an amazing help! She answered all our questions and was very nice. We got approved for a brand new couch and dining table set. Definitely recommend getting your furniture here over any other place in town!

Jenna was great. Made everything super simple.

We were attended by Jim at Ashley Furniture. He was quite attentive and very helpful in our furniture shopping and delivery setup. Thanks Jim.

Just a great vibe once you enter

I had a great experience at the Rohnert Park Ashley store this week buying a new couch for my office. The salesperson Quoc was patient, knowledgeable, and very attentive but not at all pushy. Q went above and beyond to help make the process go smoothly. Thanks again Q and the rest of the team at Ashley, Rohnert Park.

Worked with Jenna to get our couch and stuff for our new apartment and she was great! 10/10 would recommend!

Irene was great! She was quick, efficient, and very personable! Thank you Irene!😊

Francisco was so helpful.

Francisco was a great help no hassle was in and out great experience

Jim

Daniel Jenkins needs a raise! One of a kind! Thank you for all the help! 🫡

Great service, super attentive and helpful. Daniel Jenkins helped us get the perfect couch within our budget and answered all the questions we had.

Great service from Gabe. Made the purchase easy

Thank you Sarah and Samantha for helping us.

REVISED: The store was great, but I have had the absolute WORST time with customer service! They do not allow returns, so unless you know exactly what you want, I don't recommend buying here. I am trying desperately to get help with an exchange. The chair that I sat in when I visited the store fit me perfectly. What they delivered does not. My feet don't hit the ground like they did in the store, so the chair is in constant motion and I get motion sick when I sit in it, which in turn gives me migraines. I called Ashley Corporate, they said I had to talk to the store. I went in and the salesman said that the store chair on the floor is 3 years old, so it was worn down and that is why my feet hit the floor. The lady at the CS desk said that she would email corporate. They of course denied the request. I am just trying to get a manager at corporate. I called them again and asked for a manager and after quite the run around, a lady who sounded exactly like the first one I spoke to said that she was a manager and that she would email them. I have not heard back and that was almost a month ago. They are the only chairs I have in my house, so I have to sit reclined or not at all.. I hope to get this resolved soon. I just want non-rocking recliners. Original post: I was I and out in 15-20 minutes from walking in the door to choosing my chairs, ordering and paying. I am looking forward to getting some comfortable chairs to sit in! The salesman was knowledgeable and able yo answer every question I had.

They were very helpful and they knew what you were looking for and found it

Jim help us to find our perfect sofa for a great deal!

Everyone at Ashley store was very good. They showed us where the beds were and said to look around. If we needed anything just let them know. No pressure from Greg talley.

My husband and I enjoyed our shopping experience, we purchased quite a bit; however, we felt a little rushed and they charged us $100.00 more to deliver than quoted because we bought so much. It was a buy more save more event, I don't understand their logic. I thought that was tacky.

Ali, our salesman was knowledgeable and patient. The purchase experience was an enjoyable experience.

Very helpful in finding me a couch for my living room. Daniel Jenkins one of the employees here was very kind and recommended me many nice couches helping me find the right one, thank you!!

Daniel jenkins amazing service

Daniel was SO AMAZING! So attentive to detail, customer service was above and beyond and professional! We got a perfect couch! Thanks so much Daniel!

Daniel was so awesome and saved us money!!

Irene T. Helped me with everything and was great!! Helped me find everything fast!

Daniel Jenkins was extremely helpful, easy to talk to, and catered to our specific needs quite well. He made our first furniture-buying experience way less overwhelming. He deserves a raise!!

Had a very awesome experience Daniel j helped me out to find exactly what I needed and was very kind

Irene helped us every step of the way. She made the whole experience super easy. Thanks, Irene!

Freak place for my couch Danial Jenkins was very helpful and friendly through out our whole purchase!!

Good quality furniture with good sales. We are 3 times returning customers

Daniel Jenkins was absolutely wonderful! He was super helpful and knowledgeable. Will definitely be coming back to him for our future purchases! Thank you so much Daniel

Wonderful service.

Irene is the best; friendly, professional and a great help.

Jim is THE MAN. So helpful and a wealth of knowledge. He made our visit so easy and carefree and it was a one stop shop. He deserves a raise.

Great experience at Ashley furniture!

Sales Rep Robt. B is the best! 100% Satisfaction on my end

Greg was an excellent help to us in picking out our furniture! Very knowledgeable as well! We would highly recommend him to anyone!

Jim was awesome, the kids had a great time, and got a great deal on and awesome couch and love seat.

Sales person was very nice. Haven't received my item yet

very professional in customer service, he was very patient for us to make the right decision in what we were looking for

(Translated by Google) Daniel Jenkins, was very patient when assisting us, and gave us the necessary information. (Original) Daniel jenkins , tuvo mucha paciencia al atendernos , y nos dio la información necesaria.

Daniel Jenkins was my sales associate, very helpful & pleasant to deal with!

Perfect place to shop for furniture!!

We came to Ashley in Rohnert park and Jim was an amazing helper. We bought a dining room set and a living room set, and we are so happy with the service and quality of our furniture

"I just wanted to share how great Jim was to work with! He was incredibly kind, patient, and awesome. I had such a positive experience that I'll definitely be buying from him again."

Great experience! I went in for a loveseat and left with a side table, coffee table, chair and lamp! No loveseat! 🤣Jenna was helpful and knowledgeable.i was very pleased.

Dan was very helpful and showed us many options throughout the store!!

I walked into Ashley‘s furniture in Rohnert Park and was met by Daniel who has got to be one of the most outstanding customer service people I have ever experienced. He helped me locate and purchased the perfect furniture for my office within 30 minutes. If you need furniture, check these guys out.very much did you have anything else that you wanted?

Great experience. No pressure. Salespeople gave good space while being available for questions and conversation. Item prices were set as they should be so there was no need or option for haggling, deal making, or other annoyances.

I was greeted by a sales associate as I entered the store and she did follow up with me several times. I really wanted time to browse but I do appreciate the service. When I had finally found a sofa I liked I did find this associate who eagerly helped me.

Daniel Jenkins was awesome

Dan was awesome

I received super super customer service and great assistance from Daniel Jankins

Our Sales Rep, Dan, was very helpful in the decision process and ultimately buying of the new Couch and Loveseat. It wasn't a 'hard sell' tactic, but a more relaxed approach that works for me. I'm always happy when I buy from Ashley's Furniture in RP!

Worked with Irene twice now for different purchases and she's always cheerful and helpful!

Gabe and Greg were very helpful. Excellent customer service.

Irene Thompson was super helpful.

We had a great experience at Ashley's. Irene was very friendly and helped us find the perfect couch.

Great customer service! Jenna was awesome! I love my new couch!

Daniel jenkins is the absolute best helped us find our dream couch definitely recommend this place

Greg was an amazing salesman! Great customer service.

(Translated by Google) Daniel Jenkins He helped me a lot and is very kind. He had a lot of patience. Thanks for your help. (Original) Daniel Jenkins Me ayudo mucho y es muy amable. Tuvo mucha paciencia. Gracias por tu ayuda.

Amazing shopping experience, high quality service. Very grateful to Daniel for having a sense of humor; good luck on your future endeavors brother. Will recommend Ashley furniture to my friends.

Jim was a great helping us finding our perfect Couch ! Had an awesome experience!

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JIM CAVALLERO helped my Mom and I today he came to the door with a wheelchair for my disabled Mom and was very professional throughout our couch shop experience thank you Jim

Daniel and Q were absolutely amazing. They made a stressful situation fun and set our minds at ease.

Had a great time exploring the amazing selection at this vast furniture store. Decent fabric couch set with a sleeper for a great price. James was very helpful and patient and we appreciate that.

Daniel was superlative in providing excellent customer service during our recent visit. I highly recommend working with Daniel Jenkins upon your next store visit. Simply the best!

From the moment we entered the store we were greeted by Ali. He has super friendly and understanding of our needs. He answered all of our questions and explained the whole process!! Amazing customer service!! Also the manager (forget his name but just had a baby) was super polite and both were very professional!! Would definitely come back can’t wait for everything to be delivered!!! Thank you so much for your time and assistance!!!

Irene was so kind and helped me find the best couch for my situation! I appreciate that she didn’t just try to sell me a price! Highly recommend:)

Greg was very professional and valued our dollar. He was outgoing and Greg definitely gets my stamp of approval, make sure you come see him!

Jim was a blessing. I came in with my daughter to purchase a new bed! Great customer service! Thanks for all of your help! We really appreciated your time and information provided!

Great Service and Greg was amazing! Got exactly what we needed!

Irene helped us pick out the perfect dresser and she was so nice!

Irene was great! 🥰

Great customer service

Great customer service absolutely would recommend them

Jim was awesome in assisting us choose a good bed frame and mattress. Gave us lots of options and researched prices thoroughly.

If you’re looking for great customer service and comfy couches this is the place to shop! Robert helped us find exactly what we were looking for and he was extremely nice!

Greg was absolutely amazing! Very knowledgeable, friendly, professional and patient. He made this a pleasant experience!

It takes awhile to check out, but the friendliness of the service more than makes up for this. Daniel was a great sales person.

Jim did an amazing job, kind, communicative, and patient with us being very indecisive. Great job all around 10/10

Irene was awesome. Extremely helpful

Ali was such a great help with our purchase today ! He was attentive but also let us explore at our leisure. We are so happy with our purchase and experience today at Ashley ! Also Gabe the manager deserves a special mention for an all around great staff and store!

My experience with the Rohnert Park Ashley Furniture and Daniel Jenkins specifically was the best most pleasant experience I’ve had in a very long time!! Daniel was top notch….pleasant, helpful, accommodating, kind, fun, energetic….you name it!! He made my five-hour experience the very best!! And the rest of the staff were all wonderful. I have found my furniture store!! Thanks again Ashley & Daniel!!

I ordered a bed waited a week for delivery when it got there. (I have already. Discarded the old furniture).It was the wrong product they had to take it back.I went to the store and they could not get me a replacement.They expected my 84 year old Mom to sleep on the floor they had no solution for me and then I could not even get a refund $900 Not to mention it was an astronomical price for a twin XL bed frame. Now I have to wait for my money till they decide they can give it back. I cant buy a replacement until my funds are returned. She cannot sleep on the floor they said they understood yet have no solution. I had to put her up in a motel room like I can afford not to get my money back and put her in a hotel room and or purchase a new one all at once. I will never buy from Ashley again. And I've been buying from there for at least 15 years.

I like Ashley. I had previously worked with Ali, super great guy, and didn’t hover. I loved it that this time we asked if I could just purchase what I wanted, and luck have it, I could. Or I would have had to pay an extra $100 over the price of what I had to have it delivered, and my purchase was $99.00- Which I would have just walked away. No sale. Sorry to say I give Ashley only 3 stars, because of the “hovering” factor of your sales people. If your prices were not so good for furniture I would look elsewhere because of the sales people following you around so much. Obnoxiously! Ali was great tho and I appreciate him for that. You might want to have your sales people lighten up on that a lot! I know people that won’t step foot in your doors because of that reason. Again I’m happy with my purchases. My living room looks great.

Excellent!! Thank you Jim

The best furniture store .staffs are so nice and helpful even the manager .they go above and beyond to get exactly what you wanted .the best service Irene Thompson 💜 she is the best i highly recommended her

Jim was a great, low-key salesperson. We were happy to buy from him!

Friendly staff and was in and out really fast! Don was incredibly helpful as well.

Amazing team! Daniel was bery patient and helpful with our purchase!

Jim was very helpful, I even want to come back and look into a bed from Jim. He understood everything I was explaining and was awesome.

Easy place to shop,no pressure at all.

Greg was amazing very easy to deal, very nice and professional ...

Very fast and efficient!

Bought a mattress for guest room, Daniel did an excellent job helping.

Experience was great a lot of choices to make everyone in the happy. Jim was awesome and very accommodating to our needs

I just spent over two hours in the Rohnert Park store. The sales associate Q was unbelievable. So patient, helping me pick out colors, looking at the dimensions of my living room and bedroom. Definitely coming back for more items soon!

fast and easy shopping

Jim was excellent

Irene was great !

(Translated by Google) Thanks James (Original) Gracias James

Great experience from Daniel buying my furniture for my new place. Would highly recommend him.

Jenna was very helpful and friendly. No pressure.

We were greeted at the door by a salesperson. He led us directly to peered recliners as I asked. Price, delivery and warranty confirmed, and we were on our way home.

FAT 10 for Jenna !!

Irene was the sweetest and most helpful sales woman we have ever had the pleasure of being helped by. We described the size of our room and she got the set right on the first try! After touring around the store we came back to that first option she thought we would love. 12/10 service, we will be back again.

Great customer service by Daniel

James was awesome and not pushy to make a sale. Overall awesome experience.

Robert was very helpful in helping me find the bed I was looking for and smoothly checking out

We had a great experience thanks to Q, he didn’t pressure us and had lots of patience.

Daniel j was very helpful and answered all my questions i bought a love seat and a couch

We recently just bought a table and couch with Ashley had a wonderful experience! Jim helped us with with all our wants and needs. Great management and customer service!

Irene = 10/10 She immediately found the right couch for us and it was cheaper than we could find online. Hooray!

Jim was friendly, helpful and kno

Jenna has Great customer service and excellent product knowledge. She changed and moved the mattress so I can try it out. But unfortunately, I was approved for financing. Hope wish to come back here and purchase mattress and base.

Over all great customer service! Well informed and professional

It was really nice working with Irene Thompson! Has always been good with service!

Transaction and help went smoothly.

Excellent

Irene was really helpful. She helped me get my new dining table and sofas.

I came in on a mission and Jim helped me complete it! Our foster dogs sealed the death certificate on our couch and Jim helped me find a techy (for my husband) comfy (for me) and durable (for the dogs/kids) couch I can’t wait to have arrive!!

Furniture is made with very cheap and thin plywood. Cracks and breaks easily just from sitting down. They offer a "warranty" but the warranty company they partner with ProtectAll will not reimburse you no matter what. They claim my accidental damage is excessive and therefore will not reimburse. Look at the reviews of the warranty provider. <a href="https://protectall.pissedconsumer.com/review.htmlreviews" rel="noopener nofollow" target="_blank">https://protectall.pissedconsumer.com/review.htmlreviews</a>

Very helpful staff and knowledgeable

Irene was the best & so friendly! I highly recommend anyone to come to her.

We recently received new furniture from Ashley Furniture in Rohnert Park, CA. We worked with Raj and Q. When we asked if there were any advantages to ordering our furniture online, Q told us there are no advantages in pricing. Q also said that all sales are final at Ashley furniture.This is not entirely true.All sales are not final if you purchase your furniture from Ashley online. We unfortunately were unhappy with our purchase for personal reasons. If we had purchased online we would have been afforded recourse in returning our purchase. This is mentioned by Ashley all over the internet. Our couch was delivered with a defect which we told them about at the time of delivery. MY ADVICE TO ALL IS DO NOT PURCHASE YOUR FURNITURE IN STORE. PURCHASE ONLINE ONLY IF YOU WANT GREATER RECOURSE IN YOUR RETURN PROTECTION!

My girlfriend and I were looking for some new furniture for our new apartment and Irene was amazing with helping us narrow down what we are looking for and finding better options within our budget. Irene and Gloria were amazing at assisting us through the financing process! We will be back

Called 1 1/2 hours, no one answered phone.

My salesman “Q” did a great job!

Saw a couch online that I wanted so I went in so I could sit in it etc...Robert and Raj were both very helpful!! Bought the couch and was able to choose a delivery date that works for my schedule...excited to get my couch soon!!

Irene Thompson help me today, thank you.

Greg was very helpful and patient as we made many trips to the store before finalizing our purchase.

Fast shipping time and great service

Jim was very helpful for us buying a recliner and exploring mattress options! Thank you

I recently went into Ashley's in Rohnert Park looking for a bedroom furniture set for my child. Daniel was the associate who helped us find exactly what we were looking for. His communication and assistance made the entire experience easy. He was very kind and patient as I tried shopping with a toddler. I recommend this location to anyone looking for new furniture.

Greg was very helpful and attentive, will return soon.

Wonderful service, very friendly! Robert B. In Rohnert Park, CA Helped us and he took good care to look up the item I was asking for and provided very good service.

Q helped us and was super helpful. By the time we came back in to purchase, he remembered our names and he was super helpful and friendly. If you are looking to purchase from the store, ask for Q.

Every detail of the shopping, purchasing, and delivery experience of the power recliner we bought was 5-star excellence. Salesperson Ali was friendly, knowledgeable, and absolutely wonderful to work with. He made our experience delightful and easy. We have already recommended Ashley and specifically Ali to several friends. We had shopped elsewhere first but Ashley’s range of recliners and pricing were best. The delivery was also the best delivery we’ve ever had. We are delighted with the recliner! We will return to Ashley for any furniture needs in the future.

Dominic was extremely helpful and made my shopping experience easy. Will return again in the future.

Great experience at Ashley Rhonert Park..! Very welcoming and helped us with our couch. Very prompt and friendly definitely recommended I’ll be back for my furniture purchase.

Very friendly and helpful.

Ali was a wonderful sales associate. He left me to peruse but when I found an item also showed other options. Knowledgeable but not over bearing

Was amazing he was helpful with all my. Questions and also look for what I needed exactly thank you Q for your great service

Irene is friendly, professional, and knowledgeable. Highly recommend.

Very helpful... Good price.... Thanks again!

Jenna did an amazing job with helping me find a perfect matters .

Jenna was very helpful and knowledgeable. Felt very comfortable with my purchase and the process

Came in to buy a couch that I had looked at the day before. Was greeted at the door by a friendly salesman. Took him to the couch I wanted, asked a few questions about it, got the answers quickly and purchased the couch. I was in and out within a half hour… Which included setting up a delivery date. Great experience, will definitely come back for other pieces of furniture.

Q was friendly and helpful

Robert was great and very knowledgeable about the furniture. He sat down and took his time He made sure that I got the sectional couch in the color and material I wanted. I will back for my future furniture needs

BUYER BEWARE! After receiving our order yesterday and spending a ridiculous amount on a new bedroom set and new mattress, shortly after delivery the bed frame fell apart due to poor manufacturing of the product. We also noticed that Ashley furniture delivery is the wrong bed/ box frame, and asked if we can have that be replaced to have one that actually fits in the broken furniture that they delivered, well apparently that is something that will have to get "approved" to see if they can make that change on their mistake... Also I would like to add that after speaking to Ashley furniture, shortly after delivery (just 2 hours) they did not do much and back their product, their response was to just send out a technician in a few days to see if this is something they can possibly help with... so basically you are SOL if you order from here..

Irene is very genuine, and super helpful!!!

Gabe and Q, we’re great. They were very knowledgeable took me to exactly the location of each item. Financing was an easy process too

This is a very large, beautiful store/showroom with a wide variety of very nice looking furniture styles. I have purchased several items and am getting compliments on my choices.

Irene at Ashley Rohnert Park was incredibly helpful when we were sofa shopping. We will come back in the future.

I had the worst experience with Ashley Furniture. Apparently there's a no return policy in place and supposedly there are signs that state that. I saw no signs and no one verbally informed me of it. When part of my furniture arrived I decided the ottoman was way too big for our smallish living room. I called immediately after it arrived and asked them to take it back when they deliver the rest of the furniture. They were going to come in another week so I thought it would be simple. There is no bending or compromise in any way. Very unreasonable and they just stated company policy over and over. I canceled the couch and will never go back. Extremely bad experience. If I could have chosen NO STARS I would have.

Irene was very helpful and directed me right to the style of tables I was interested in. She also did not make me feel rushed to make a choice. The manager and her were very kind and 49er fans which made it 10x better.

I would definitely not recommend Ashley Furniture to anyone. We bought a living room set. Ashley was only giving a partial delivery because the couch we had purchased wasn’t available when it was supposed to be. The ottoman looked much smaller in their giant store, it’s far too big for the living room. When I called them immediately after delivery they told me since I didn’t send it back with the truck they wouldn’t let me return it. Since it was a partial delivery, so they would be back in a week, it seemed it would be easy to take the ottoman then. They refused and of course I canceled the rest of the furniture. Very inflexible and uncooperative. My feeling is I was willing to work with them on the partial delivery they should have worked with me on the return

Jim provided a wonderful shopping experience for us. He was knowledgable, professional and patient through the shopping and purchasing process. I can always count on Ashley Furniture for friendly and personable associates. Looking forward to my next transaction with Jim. Thank you!

Miss Jenna was amazing with her service and knowledge of what I was interested. She was perfect and Mr Raj was also helpful with tips on what I needed. Thank you!!

I only wish they had their recliners closer together. It's hard walking all around to check the inventory. Otherwise, salesman was friendly and didn't push a sale. Kudos to him.

Irene helped us today and she made everything sooooo easy! I was scared cause this was my first time financing but she was so much help!!!

Irene was very helpful and knowledgeable and helped us find a good couch for our home.

Irene was so helpful , help us get exactly what my mom was looking for . She was super friendly. will definitely come back to Ashley

Thank you Jenna for helping us get the power lift chair for my parents!

Thank you Irene, for helping us fine the perfect couch for our new apartment!! Made it super easy and convenient!

Irene was amazing. She helped me find the most comfortable chair made for me. And the store was beautiful! And the service was second to none. BEWARE ALL SALES FINAL Update chair not best for my back and can not return!!!😡😡🤬

Thanks for the great service Jim!

Jose was patient and easy to work with. Didn't feel any pressure to buy. We were able to build out several couch configurations to compare pricing with ease. Thank you Jose for a great Sales experience.

Ashley sold me a defective couch and refuses to refund me. I have contacted the BBB

I bought my couch on 12/30 and they told me deliveries were booked until 1/24. I booked the 1/26. I asked how deliveries worked and the sales person told me they would call me the day before to set up a time to deliver. I never got a call today 1/25, so I called the store. The person I spoke to said they don’t have my couch in their warehouse and they are waiting for it to be delivered from overseas. She said, “it looks like someone rescheduled the delivery for 1/31.” Which I wouldn’t have minded but they never called to confirm that day or communicate the issue! I got rid of my old couch yesterday expecting to get a new couch tomorrow. Am I supposed to use camping chairs for the next 5 days?! I asked to speak to the manager and was put on hold. The hold lasted so long it hung up on me. I called back twice and no one answered. 2 hours later, I finally spoke to the manager and asked if I could get a sooner delivery date or at the very least, my delivery fee refunded. He said they aren’t allowed to do discounts. Great customer service Ashley.

The store stood by the warranty - less than two weeks from the expiration. They guided me through the claim process and made things easy.

Easy peasy to order. Let’s see if they come on time and in good shape!

The salesperson, Ali Shimi, was awesome. The prices were very reasonable.

Jim was very helpful and efficient for our quick purchase of a bunkyboard (low profile box spring) for my mom.

Jenna was a friendly outgoing sales person.

Greg was great! Helped us find something that worked for us and made the entire process a breeze.

Ralph did an outstanding job in helping us select, paying for, and arranging delivery of our furniture.

Greg was exceptionally helpful and patient with my many questions. We are leaving with a beautiful new bed and a super comfy mattress!

Very experienced and professional staff. They were kind, patient and eager to help.

We were met when we came in by a friendly salesperson and showed everything in store that was available for our needs. I just wish customer pickup was available as delivery fee is substantial.

Very kind and respectful people, their sales agent was very patient with us, thank you Ashley Furniture.

Ali helped us and was great throughout the process.

Jim was very helpful in helping us decide which furniture which would fit our needs.

Irene is the best!! We will keep coming back to Ashley furniture if Irene will help us! She has sold us a new bed, sofas and entertainment center. We will be back!

Great experience on behalf on Management and Associates. They provided us with great deals and were very attentive toward our needs. Thank you for your help Jim!

Irene's exceptional assistance turned our sofa shopping into a delightful experience. Her expertise and friendly approach helped us find the perfect sofa, making the entire process easy and enjoyable. We're grateful for Irene's outstanding service!

Ali was very kind, patient, & helpful. He made our checkout process extremely easy.

Robert did a great job and I am happy with my purchase, I haven't had it delivered yet but I was hoping to buy an Ashley couch when I visited the store. They had a very large show room which was nice and I located the perfect couch set we are excited to receive it.

Ashley staff is great to work with. Makes you feel good about your purchase.

Low pressure and made me a deal on some stuff so very happy

I got what I needed quickly with excellent service.

Was a great experience, friendly service, and quick delivery times.

Ali Shimi was an excellent salesman, and was able to confirm my delivery date before Christmas, which was very important to me.

Ralph assisted us through our first new couch in over 15 years. Super patient and helpful and also was able to get it to our door before Christmas. We couldn’t be more excited. Thank you 🙏🏼 The Thomas Family

Walked in and bought a sofa set. Was told they were in stock and set to be delivered on 11/24. Waited at home based on their window delivery hours. We both took the day off from work and waited for 4 hours. No call no delivery. I had to call to find out they were on back order. They rescheduled a delivery for 12/13. Just got a call that they will be not be delivering the set as promised. Reset another potential delivery date for 12/20 but said there is no definite guarantee they will arrive. Never will I buy from them again. Ashley should not force customers to have to buy a full furniture warranty. Obviously they make money on that sale.

Jim was excellent, we were initially shopping around but he made it very easy for us and we were able to walk out with just about everything we needed for our new home. Thank you Jim!

Don't want to break ranks with all the other one star reviews. Once in awhileYou might actually something worth buying here. The upholstered furniture,for the most part is low quality. The outside might look OK but it's what's under the skin that counts. If you want save money and get "a look" this is your store. Came in today to look at buffets. What a bunch of crap..fit and finish is disgusting. Priced accordingly or way too high for what you get. Asked a sales person for price on a piece without a tag...he picked up theboard with the descriptive pieces and curtly said 1199, and went on with his bad mood and device. No wonder this store has so little business. Buy anything here to be delivered (required...I, know right?) and kiss any decent customer service out the door. Bought a QUEEN sofa sleeper thinking the bed was a Queen....nope, it was a double bed/short.....sorry, "that's the way they come!" Oh good, I feel better now! Crooks. They need to start over.

Jim was professional, informative and extremely helpful. I was able to purchase a bedroom and livingroom set in a matter of hours with his assistance. When I return I will be sure to ask for him.

If there is option to give zero I would. Costomer service is just below zero, horrible. they don't listen to your problem after you spend thousands of dollars. I just went to Ashley Rohnertpark to discuss about my Tempur-pedic mattress I brought it from there that has a little issues but all they did was gave me number of Tempur-pedic without listening the real issues and told me they cant do nothing, they think i dont know how to get number . Just they are doing is passing the ball.😡 Never again.

The furniture I ordered was on back order but that was alright. They gave me a notice that the furniture would be available Wednesday after thanksgiving, but it got delayed. A week later it got delayed again due to being damaged in shipping. This is ridiculous for how much I paid for in shipping 12/9/23 Update: I just got a confirmation email for re-delivery later next week. But the address listed was different than the one I put in. It was correct in my previous two confirmation emails so I don't know what happened. I went to change it and despite it being 100 feet away, my shipping date was automatically canceled and I was received a message that it would be another 48 hours until it can even be scheduled. I'm so close to just canceling and going elsewhere

Appropriately informative, not intrusive

Jim was great. So far, so good. Let's see how delivery goes!!!

Jim was very knowledgeable, helped hunt down exactly what we were looking for. :)

Gave was a great help, awesome service!

Irene was very helpful and helped us find the perfect couch!

Jim was very welcoming and helpful. Easy experience. Great customer service.

Great service! Jim was a pleasure to work with!

got my first couch there and the person who helped me was very helpful

Great service, pleasant experience.

James sales was great! Had so much patience with me, and my decision showed me all the options I had under my budget. He was so helpful thought the transaction. I will definitely return.

Jim was very helpful, along with management. Everything was smooth and easy.

Jim did an amazing job helping us purchase our dining room table. He was knowledgeable and showed us exactly what we were looking for! If you ever need any help with purchasing furniture go see Jim!

Excellent costumer service, and very friendly staff !!

I was greeted by Don Nguyen at the Rohnert Park store and had a very relaxed experience. Finally settled on exactly what I wanted and made a purchase. Delivery is about 2 ½ weeks away. Overall everything was great.

Was in and out in 20 minutes

Jim was great and very helpful, would definitely come back again

Irene and Dave are great. Listened to my needs. Efficient transaction and price point met. Thank you.

Got a really great deal with what I want thanks to Irene

Q IS GREAT!

My daughter spent a pretty good amount of money on a Tinley couch. Her space ended up being smaller than she thought and we have one piece of the couch still in the box brand new and they won't take it back. Their return policy is complete trash!!! It's so frustrating and hard to sell one piece of a certain couch will never shop here again. Goto Costco it's worth it!

Shout out to Quoc! Thank you for all the great help!!!

Irene was amazing! She supported us in getting a great couch for a better price. She made us feel very special and would definitely want to buy from her again. Thanks Irene!

Good selection, good price, great service and advice.

Irene was very helpful, thank you so much!

I got the Sophia sectional which I love!! My boyfriend, son and I went to this location already having this sectional in mind. We were walking around the store trying all the different couches when we finally came upon the Sophia one that was in my online shopping cart. Right at that moment one of the store managers noticed us and began to assist us. He was extremely friendly and helpful. He called over a colleague to also assist. As it happens, the colleague had bought that couch for himself 6 months ago and the manager was also about to buy that one as well. They both agreed that it was the best bang for your buck. They also talked me into getting the couch installed by their team, which I was hesitant about but now so so thankful for. The delivery took less than a week and the install was so easy and stress free.

Ali was very helpful!!

I had a very nice shopping experience at Ashley’s furniture store. The employees were so down to earth and were very patient with me, especially the salaryman Jim that helped me. I was really pleased with his attitude and the way he reassured me it’s ok to take my time. Great place to shop.

From the moment you walk in you are greeted and helped. Not pushy but very helpful. And they have a ton of furniture on display.

We had a wonderful expirience buying our furniture Irene was very helpful and answered all of our questions. Overall a great experience.

Our sales representative, Jim Cavallero was a true professional. He was extremely attentive and made sure my wife felt comfortable with the entire experience. I appreciated his attention to every detail and we definitely will be back to purchase from him again soon. Thank you for an enjoyable afternoon of spending.

the sales rep Q was a tremendous help and knowlegable. you have a nice selection of furniture to choose from

We were greeted at the door by Jose asking if we needed any help finding anything. We told him we where interested in some bedroom furniture and mattress, he informed us of the locations and told us to let him know if we needed assistance.. He check on us occasionally but did not hover... He was very helpful in assisting us with both furniture and mattress selection... great experience!

(Translated by Google) 100% James treated us excellently (Original) 100% James nos atendió exelente

(Translated by Google) I visited this store for the first time, run by my granddaughter, and I fell in love with the variety of modern furniture and everything they sell for the home. Excellent seller attention. Gentle. Educated and concerned about helping me find what I was looking for and that was in line with my finances. Mr. Rafael. Thank you for your time. I recommend this store 100% (Original) Visite por primera vez esta tienda llevada por mi nieta quede enamorada de la variedad de muebles modernos y todo lo que venden para el hogar. La atención del vendedor excelente. Amable. Educado y preocupado por ayudar a encontrar lo que buscaba y que estuviera acorde con mis finanzas . El Sr. Rafael. Gracias por su atención. Recomiendo esta tienda al 100%

What a joke of a store and "quality" furniture. They run it like a high-pressure used car lot. And salesman follow you around. It's a poor way to run a company and an insult to potential quality customers. I get some people who need help, letting the customer come to you or at least letting them know you're there to help them with any questions is less pushing unwanted sales pressure. Read the room! Definitely disrespectful.

Jim was very helpful and informative with my purchase. Very happy with my purchase and looking forward to future purchases with him

I just wanted to say what a seamless process it is to work with Jim. Every time we purchase furniture from Ashley Furniture in Rohnert Park, he is our go to person. He’s consistent, not pushy and is honest with his feedback of his products in his store he work at. Thank you Jim!

Very nice salesman. Not pushy.

Disappointing. Feel like it is happening more often than not these days when stores close prior to the listed closing time. Drove all the way out here from afar to check one dresser. Arrived 25 minutes prior to the store closing, which is plenty of time to look at the one dresser, only to find all the doors locked and lights inside dimmed. If you want to close at 8:30 than list 8:30 not 9 pm.

Great customer service in purchasing two chairs. Eric was able to get us the discounted online price plus other discounts on the chairs and the delivery. Highly recommend.

Jim is wonderful at the Rohnert Park location, we left with the best couch that’s the perfect size for our house. He helped us every step of the way!

Great experience!

Irene was so sweet and very helpful at all , great customer service , Thank you so much

Just walked out from Ashley store at Rohnert Park. Our salesman Quam he is great! He is very helpful and so as their manager. They are easy to work with and trying to offer the best deal. Overall, it’s very good experience we had today.

Ashley is great place , had a great experience with Irene T At the Rohnert Park location, very professional and great customer service!!

Irene made it quick, easy and simple. I found exactly what I was looking for and was out the door within 30 minuets of entering the place.

Excellent selection of furniture with cost saving deals. Quick service, there to help you and get the best deal possible.

Helpful. No pressure. Knowledgeable.

Ashley Furniture has such cute stuff right now and there affordable! Ask for Robert, he is super nice and very helpful!

Ralph is the man!

The staff was friendly and knowlegable Q was a great sales associate

Good service and selection

Awesome store

Ask for Jenna, she was great.

I placed an order and was told I’d be getting it on Thursday. Apparently it was back ordered and nobody bothered to tell me therefore, I have now canceled the order. If people are ms.

Very nice staff. No pressure. The only thing that was a surprise was the delivery fee.

Don was wonderful, and assisted us in getting the best deal possible. We did not feel pressured on our visit. Appreciate the great service. Excited about getting our new furniture this week.

Jim was so patient with us, and he delivered excellent (and better) customer service with us. If you go to Ashley’s PLEASE GO TO JIM!!! He truly cares.

Jim was amazing 10/10 recommend him, patient, kind, and knowledgeable!

the store experience was fine. delivery experience not so good. received phone call they would be here in 17 min which was more like 35 min. why call? the delivery man was fine but they were over loaded with work. they didn't come till almost 7pm what a wasted day

Jenna very helpful, able to show me exactly what I wanted.

We liked the salesperson who took care of us, great prices and we found what we were looking for. We had visited the Lazy Boy showroom previously and did not find a couch that made us happy.

The employee, Irene, was very helpful and informative. She greeted me right away and attended to my questions and interests as I looked around for a couch.

Jim was an excellent salesman and we will use him again.

Jim is wonderful!!!! Friendly and knowledgeable!!!

Q is awesome

Jim was awesome!

Jim was awesome, he helped us every step of the way.

Wonderful and seamless experience! Ralph was great to work with and went above and beyond to help us furnish our new home! Thank you so much Ralph!!

Greg was awesome

I walked into the store yesterday already knowing exactly what I needed. I was approached by Jimmy and he immediately took me to the exact item I was looking for. He was absolutely phenomenal. I was in and out within 40 minutes. Jimmy and his manager, I cannot remember his name... worked diligently with giving me the best price. I will be going back in a couple weeks to purchase some more furniture.

Friendly service, great deals! Came in with a specific budget and style in mind and Ralph was able to help me find the perfect couch, and saved me a few hundred dollars too! Very happy and can’t wait for the couch to arrive! Had to change to 3 stars as the couch was supposed to deliver 10/4, then got delayed to today, 10/12. Just got a phone call that now they can’t deliver until Saturday 10/14. Extremely disappointed that this couch is now delayed 10 days and don’t fully trust that it will even arrive on Saturday.

Ask for Jim, he's awesome. Spent time with us to thoroughly understand our needs and helped us out. Quality furniture for all budgets, very helpful staff.

Gabriel and Robert were so helpful with my wife and I getting new furniture even though we were just looking they helped us fall in love with the set we bought. We don’t regret it at all. Definitely had a great experience.

We had the pleasure of working Irene when searching for living room and dining room furniture. With kids and dogs running around it was important for us to find things that matched our style but were also durable and could withstand heavy traffic. She made sure we had a chance to explore all different fabrics and helped lead us to the perfect set up! We couldn’t be happier with our new furniture and would love to work with Irene again in the future!

We went looking for a new couch and we're decently satisfied with service. the employees were nice, though it seems like the Labor Day sale was on its "last day" each time we visited.The price of the item we got was reasonable, and we were told the delivery would be 2-3 weeks out. We confirmed with the deliverers TWICE for the delivery today for its delivery.I took time off work to be available for delivery, and 4 hours in, I am being told by support it will be another 6 days :(I'm extremely frustrated with the delivery falling through as we had plans this weekend with friends and will be without our couch. Overall, I was hoping for a quality experience, and feel going with Costco would have been smarter.

Bad experience. We bought a couple of accent chairs and when they delivered one of the chairs was without the box only plastic wrapped. It had a huge stain on it. We talked to the manager and we told him we want to get a replacement or returned and they said we can't return them nor get a refund. It's really frustrated. Worst experience buying from Ashley.

It was my first visit at Ashley’s . They have varieties of furniture. Also, have good deal on it. Greg helped me and my husband with our bed. He was pleasant and calm. He made our experience ‘the best’. He also gave us good deal on bed panels and mattress. We will definitely come back because I am going to buy a sofa set that I really loved it.

Very impressive and pleasant experience. Everyone was pleasant helpful and professional. Will do business with Ashley furniture again and recommend Ashley furniture to everyone I know.

Jim was extremely helpful with our purchase from the moment we walked in the store. I appreciate the fact that he was very patient with us

Lovely showroom, warm and informative sales staff

The employees were very helpful and responsive to our needs.

I've gone to Ashley twice in the last 7 years for couches and both times have been great experiences. Today I worked with Robert, he was helpful, patient, and funny. I didn't feel any pressure to purchase anything or to rush into a decision. I highly recommend this Ashley store.

Great service! Made a large purchase painless. I’d shop here again.

Jim was great! Very helpful and friendly.

The in-store experience was fine. The prices were reasonable so we purchased a sofa and love seat to be delivered 9/23 (two weeks later). The morning before, we received a text message confirming the next day delivery. The morning of, we woke up early to get rid of our previous couches but when he hadn't heard anything, my boyfriend called to find out that they had been on back order since 2 days prior. The day before the text confirming delivery. Now I'm stuck sitting on hardwood floors for the next week with a screwed up back.

Greg was helpful, efficient and knowledgeable about the nightstands that we purchased and the recliner sofa that we were eyeing.

Attentive staff, good selection, good pricing!! Cavernous building. Be prepared to take your time looking at the selection.

Jim is great 10/10 would recommend!

Never again shopping at Ashleys. Their delivery is so messed up they deliver packages at the wrong place and do not take full responsibility claiming that the buyer gave the wrong details. They charged me for a matress cover and its been a month now with no delivery. Beware when shopping there.

I went to Ashley’s to look at sectionals. I was greeted at the door by Ralph who assisted me. There was no pressure and Ralph was thoroughly courteous and professional even helping me pick up some clearance items. Purchasing the sectional was easy, quick and Ralph did not encourage me to buy any extras. I’ve been purchasing my furniture from Ashley’s for years and will continue to do so as long as I receive good customer service. To me, good customer service and company’s that back their products are better than low prices.

Jim was very helpful and answered every question we had. He was kind and made excellent recommendations. I’m delighted with my purchase

Quick and easy! Jim was wonderful to work with, I got exactly what I was looking for at a great price. Highly recommend!

The WORST furniture store there is. The store is a joke. The fact that they won't process return on product that were their mistake is pretty unreal. Their return policy is worded unclear on purpose and their sales people mislead you on what you will be receiving. Listen to all these reviews and do yourself a favor and buy your furniture from literally anywhere else. Horrible service on all ends. Our delivery driver even brought his child with him to brake down boxes, nice one with the child labor. While assembling they definitely stripped every screw on the couch, clearly white glove deliver we paid for. F*ck Ashley Furniture.

I’m happy with the furniture I received, but not stoked on the set up. They deliver the products and build them for you (very grateful for that) BUT carelessly. I now have 3 scratches across my floor.

Horrible service. Unhelpful, Unreliable. Was told that my 3 month delayed delivery wasn’t their problem. Essentially been told I’m SOL and that it sucks.

Greg was awesome ! If he was a bed I would buy him.

Jim was amazing. Thank you for everything.

Irene helped us find a wonderful table & it was in our budget! Thank you!

Q was great! Answered all questions and got us a great deal on a rug and couch! Will update after delivery but should be all good

The manager was very knowledgeable, polite and professional.

Not a single person approached me or my girlfriend when we came in to look at new couches. Eventually we found a nice gentleman standing around who rung us up and took care of our purchase in mid July. It is now September 8th, they have called me for the 2nd time to reschedule because parts are unavailable. It is insane to me that you can take thousands of dollars from customers and tell them the delivery date on site, yet call the day before because of "supply issues". This is/should be a crime.

Gabriel always helps us out, we are returning customers and will continue.

Jim was very helpful and polite. Very good explanation and great customer service.

James was a good guy

Irene was so helpful, made sure the couch we wanted was in stock and made it quick and simple for us to get ordered!

(Translated by Google) Everything has from good service to good attention. But it does not have easy access for disabled people like me, electric carts for shopping and seeing the inventory or accessories is a disappointment, they need that and the wi-fi cannot be accessed to their cell phone accounts. It is a frustration. 0 and we are clients for more than 3 years. (Original) Todo tiene desde buen servicio asta buena atencion. Pero no tiene facilidad de acceso par discapacitados como yo los carros eléctricos para compras y ver el inventario o accesorios es una decepción necesitan eso y el wi-fi no puede una acceder asus cuentas de celular Es una frustracion. 0 y Nosotros somos clientes ya por mas de 3 Años.

Q was great and very helpful!

The sales associate was helpful, but not pushy. Tons of selection, and we got a good deal on a beautiful bedroom set.

Irene was very helpful and listened to all of our questions and thoughts about our new couches. They were able to work with our timeline and provide us with a good deal. As we are refurnishing a majority of our house, we will be back when we’re ready to tackle the next room.

Greg was very helpful, plus 1 customer service! Thank you so much!

Jim was great. He helped me get a new bed and a new couch. Was helpful and very friendly. I'll definitely come back!

Wonderful experience with Jim at Ashley Furniture. He answered all my questions and allowed me the opportunity to really look around and take time to make a decision as it’s a big deal buying furniture. He negotiated a wonderful price that I couldn’t refuse and I was finally able to purchase a couch, loveseat, and recliner for my family.

Jim was great and very helpful and I had a lot of options.

Jim was fantastic!!

Thank you Jim! Your awesome!

Excellent service and professional knowledge. Very helpful!

Both Ali and Greg were very helpful.

Rudest customer service experience I’ve ever had. Can in to buy 2 couches that I had looked at the day before. Rude mouth breathing moron at the front greeted us and mid sentence of me responding completely disregarded me to try and hit on an older lady that walked in behind me. Ended up walking out after “sales manager “ was also rude and told me “ you won’t find a deal like that anywhere ” and walked away. Who ever owns this establishment needs to know you are losing money because of your rude staff.

Jim did a great job today. He was extremely helpful and knowledgeable about the products we purchased.

We bought a sectional sofa for my grandma, who is particular about her furniture. Jenna was very patient and helpful and even rearranged some sectionals to give us a better idea of the layout we were looking for. She was excellent! And the Labor Day Sale prices were unmatched. Highly reccomend.

Jim was very helpful and friendly dar price thanks

I was greeted as soon as I walked in so I could talk about what I was looking for. Ralph Hernandez took me to all the recliners in the store that I had described. He stated the price and fabrics/colors that were available in each particular chair. The whole experience was really relaxed (No pressuring tactics). Ralph pointed out each item he was including on the bill so I understood what each charge was for. Great salesmanship and a beautiful store.

Greg was incredibly helpful with our purchases!

Irene was wonderful!!!

Jim was very knowledgeable and saved me thousands on a new bed. Thank you

Jim was efficient in helping me with my transaction

Thank you Irene.

Jim was awesome and so helpful! Highly recommend Ashley Furniture for all your furniture needs!

Great customer service!

Great help today with Q!

I had Ralph and Q help when I went in and it was a smooth process, very happy with their service while shopping for a couch.

Irene is awesome!

Irene was so helpful for my husband and I today! She constantly checked up on us throughout the store and we ended up leaving with a very affordable and comfortable couch! If you ever get a chance to go to the Ashley in Rohnert Park. She is amazing!!!

Shopping at Ashley’s was a wonderful experience. We love the couch we got!! We need to come back and get a round coffee table soon. Don and the Manager were so helpful. Thank you

My wife and I came into Ashley to look for bedroom furniture and with Greg’s help, found ourselves leaving with a new bed set and mattress. Greg was extremely helpful and pleasant to work with. Thanks Greg and Raj! BUYERS BEWARE ***Follow up to my review*** Warning to future customers. I read reviews of Ashley and found very negative reviews. I understand and understood that people go through different interactions. The day our bedroom set was being delivered, the delivery truck stopped on our steep driveway. I noticed it was there for awhile. It finally made its way up and once the driver finished backing up, he opened the back roll up door where there was another delivery guy holding furniture up off other pieces. He explained that things were not secure and fell on top of eachother. Once everything was brought in and put in place, we (drivers and me) looked over and discovered several issues. Dents, cracks, broken drawers, missing parts, uneven bed side rails . It was noted and stated that replacement parts, and that a service technician would be out to make everything right. I’ve scheduled two appointments, made arrangements to my schedule and my wife’s the day we were expecting Ashley’s technicians to arrive. Both scheduled days, no one showed up or called. They denied ever scheduling service or knowledge of such. After several calls to the local Ashley, the manager and salesman are never available, on lunch, not working today. Still waiting for the call that’s been promised to me. Buyers beware!

Great selection and very helpful staff. Thank you Q for your excellent service!

Great service from Q! Very kind and professional.

Nice selection of furniture for a decent price.

Q and Raj were very helpful in helping us find the perfect couch for our first apartment! I would definitely recommend going to Ashley’s and buying from them they were super sweet as well ! And very welcoming they weren’t following us around the store like other sales people do. Definitely would come back again! Thank you to them ! Very excited to receive our couches !

Irene Thompson helped us find a great couch and chair. She was not pushy, has a sense of humor and really made couch shopping enjoyable. Thank you!

Jim did a great job fixing a prior issue. He was very understanding and helpful. See him for any purchases

I came in today and got excellent service Ralph was amazing and so was the manager

Jenna was amazing. Very knowledgeable and helpful. Highly recommend

Jim was very friendly and helpful!

Q was awesome! Great experience. Beautiful sectional

Bought a dresser I needed. Really easy buying experience. Great price. Compared prices to many other stores. Salesperson Q helped me purchase. Fast, friendly and easy. Great experience today.

Irene was awesome with her assistance and knowledge, answering every question we had and made sure that we understood everything perfectly. An amazing Sales Representative!

We came in lookimg for a dinning room set. Jenna was helped us find the perfect dinning room set, she made everything easier for us. Thanks!!

Jenna helped me find the sofa sleeper I liked thanks

Jenna who helped us look for a love seat was amazing!!! Very personable.

Irane She is very perfect for customer service

Buyer beware Ashley Furniture in Rohnert Park, CA. Store manager Raj and sales manager Gabriel. They have a NO return policy on mattresses. We literally just took delivery of a brand new mattress, immediate recognized it was not what we bought, called to return and were denied. We purchased a new Bedroom Set, including a Bed headboard, rails and footboard with storage, along with a bureau (chest of drawers) and a Sealy Princeton Mattress. Upon receiving the delivery today (8/18/2023), we immediately noticed the mattress as being very soft. We spoke with the sales rep, and the store manager of the importance of having a medium firmness mattress. We were sold a specific mattress and were told a medium firmness mattress would be delivered. We did not receive a medium firmness mattress - we received a very soft mattress. We immediately contacted the local Ashley Furniture store in Rohnert Park where we purchased the mattress and spoke to the sales manager (Gabriel). Gabriel explained that they have a (NO) return policy for mattresses. He would not work with us, and essentially explained that we had no possible resolution, and that we bought what we received. We have reached out to Ashley Corporate, as well as Ashley customer service in efforts of resolving this situation. Ashley Corporate explained that since we purchased the mattress in a local store, that specific local store creates their own policies for purchases and returns. In fact, we found that if we purchased from Ashley online, there would have been a 90-day comfort guarantee in which we would be able to return the mattress and find the best one to our desire. Additionally, there are many other local Ashley stores, in Ohio as example that offer the same 90-day comfort guarantee. It is simply that this local Ashley Furniture store, in Rohnert Park, CA managed by store manager Raj, with sales manager Gabriel, that does NOT offer a return capability. Their customer service is absolutely terrible. They made no efforts to remedy the situation. If you are in the market to purchase a new mattress, we recommend NOT to purchase from Ashley Furniture - whether locally or online. Neither online customer service, nor local customer service is willing to help in this situation.

My sister BL and I were helped by Q Pham. From the visit, we were able to purchase a bedroom set. He was very patient, professional and knowledgeable. He answered our questions thoroughly with a smile on his face. 10/10 for customer service. Definitely would come back.

Ashley Rohnert Park helped me find and design the perfect furniture for my new home. Ask for Irene! She is patient and easy to work with. I will definitely come back to see her again!

Jim helped us pick out a dining table set and bedroom set. He made the whole transaction as easy as could be, was patient with our 2 kids who were with us and got us an amazing deal on the final price too.

We had a very positive experience here at Ashley Furniture, Rohnert Park. Sales Associate, Jim was thorough and helpful with measurements and showing the furniture to us both. Raj, the manager went above and beyond to get us the exact products we wanted. We’d definitely shop here again!

Great service!

(Translated by Google) I bought a 3-piece room and they sent me only 2 pieces (Original) Compre una sala de 3 piezas y me mandaron solo 2 piezas

(Translated by Google) Jose is very kind and helped us to decide our mumbles explaining the quality, Thank you! (Original) Jose Es muy amable y nos ayudo a decidir nuestros mumbles explicando la calidad, Gracias!

Good peeps super invested in giving u all the info u need

Great staff not to pushy

We purchased a new couch and a couple of other new furniture items from Ashley. We used there in store credit card which is partnered with My Synchrony Bank. Do not use there credit card. The interest rates are the highest I have ever seen before. To top it all off you will be charged a $500 fee if you do not pay off the money you owe in time. None of this was made aware to me when I made my purchase as well. I will never be buying a single item from Ashley ever again. I will take my money to Costco or somewhere else.

Jim was an awesome salesman! Thank you

I have purchased many furniture items from Ashely furniture over the years and I still continue to go back 👍🏽 Our Associate was Jim C. this time and he was great. He greeted us right away when we walking in, but did NOT make me feel overwhelmed or uncomfortable. You know, the car salesman vibe. He was very helpful in helping me find a new bedroom set up for my teenager. He answered all the questions, but gave us plenty of space, which I totally appreciate. We were able to find the right bed for my growing teenager. They were so nice and even let us take our furbaby in 😍

Immediate attention as soon as I walked in. Many great choices and great customer service from Jenna.

Nice store very helpful people

Greg was awesome in hooking me up with a great furniture set. Definitely will be back and will ask for him!

Greg was helpful

Found the perfect mattress and bedroom set thanks to Jenna! she got me the mattress that sits all the way up to watch TV with massage and everything and I'm loving it.

Great furniture store, lots of options. Jenna did a great job assisting my wife and I, she already knew where to find the product when we described what we wanted, she even gave us a sweet deal!

Great customer service. Irene was super helpful. Excited about my new purchase.

Buyer beware Ashley Furniture in Rohnert Park, CA. Store manager Raj and sales manager Gabriel. They have a NO return policy on mattresses. We literally just took delivery of a brand new mattress, immediate recognized it was not what we bought, called to return and were denied. We purchased a new Bedroom Set, including a Bed headboard, rails and footboard with storage, along with a bureau (chest of drawers) and a Sealy Princeton Mattress. Upon receiving the delivery today (8/18/2023), we immediately noticed the mattress as being very soft. We spoke with the sales rep, and the store manager of the importance of having a medium firmness mattress. We were sold a specific mattress and were told a medium firmness mattress would be delivered. We did not receive a medium firmness mattress - we received a very soft mattress. We immediately contacted the local Ashley Furniture store in Rohnert Park where we purchased the mattress and spoke to the sales manager (Gabriel). Gabriel explained that they have a (NO) return policy for mattresses. He would not work with us, and essentially explained that we had no possible resolution, and that we bought what we received. We have reached out to Ashley Corporate, as well as Ashley customer service in efforts of resolving this situation. Ashley Corporate explained that since we purchased the mattress in a local store, that specific local store creates their own policies for purchases and returns. In fact, we found that if we purchased from Ashley online, there would have been a 90-day comfort guarantee in which we would be able to return the mattress and find the best one to our desire. Additionally, there are many other local Ashley stores, in Ohio as example that offer the same 90-day comfort guarantee. It is simply that this local Ashley Furniture store, in Rohnert Park, CA managed by store manager Raj, with sales manager Gabriel, that does NOT offer a return capability. Their customer service is absolutely terrible. They made no efforts to remedy the situation. If you are in the market to purchase a new mattress, we recommend NOT to purchase from Ashley Furniture - whether locally or online. Neither online customer service, nor local customer service is willing to help in this situation.

Greg was superb In customer service.

Went yesterday to couch shop with my family. Great customer service we were in and out with our new couch in less than 30 mins. We already had an idea of what we were looking for.

Greg was awesome! He welcomed me right when I walked in and helped me pick out the perfect furniture set

Very helpful great service

Greg was our Sales person. He was very patient and professional. We will come back again and again.

Greg was very helpful. He was able to get us a great deal on our new furniture.

Jim was great, very patient and honest…

We went to this location to buy bedroom and dining furniture. The manager, Raj was friendly, attentive, and knew his inventory. We have young kids and we were in and out of the store quickly. As we know, furniture shopping with kids is a pain but he made it fun! Highly recommend this location!

Q helped us out with our couch search. He was very kind and did not pressure us on making a decision. He and his manager hooked us up with a discount to save over $1,000 with a couch and mattress bundle. Q made the process quick and easy!

Jim from Ashley in RP, CA is very helpful and kind! I definitely recommend going to him with any help! He answered all of our questions and helped us pick out a bed for me and my family. Can’t recommend him more! Very helpful!

Jim was great

Greg was awesome!

Raj was so helpful and kind, when looking for new bedroom furniture. Excellent consumer service and delivery. I will definitely be buying furniture from him again.

Greg is the nicest sales person I’ve ever worked with he was so patient and thoughtful. Greg and Raj got me a great deal on my new bedroom set.

Greg was incredible he was able to find exactly what we were looking for and was so helpful when we needed to reschedule

Ask for Greg! he got us an amazing deal on our new sectional!

Greg was patient, helpful and got us a great deal on our mattress! Thank you!

Greg’s Amazing! So helpful!

Gregory got me an amazing deal on my new Tempur. Thanks Ashley!!

Greg and Raj were amazing! I love my new Mattress!!

Jim was our salesman we got a good deal on furniture and are happy with our purchase hopefully he was back isn't too sore from slapping tables across the room so I can see how they looked!

Q the salesperson was very helpful and friendly. Got exactly what I needed

I recently visited, and my experience was truly outstanding. I was in search of a new bed frame, and I received unparalleled assistance from Rajan. His product knowledge was impressive, and they patiently listened to my preferences and needs. Throughout the process, Rajan displayed a remarkable level of professionalism and courtesy. I love the bed frame I purchased.

Jim was the best and he helped us choosing the best furniture ever.Thanks Jim🙏

I have shopped here multiple times this year and each time has been an exceptional experience. Irene is by far the best sales rep I have ever had. So thoughtful and patient and answered all of our questions. 10/10 will be back!

Called to order a night stand for my grand daughter. Sales person was very easy to work with and she provided me with the information I needed to purchase the night stand.

Irene was very pleasant and helpful. An easy low key experience. Thank you Irene!

I was greeted warmly by Irene Thomson at the front door. She was very helpful and personable. I found my couch and she gave me a discount! I'll be coming back to pick out a kitchen table.

Was very delightful experience because Jim of sales. Look for him everyone when you go at rohnert park store .🏆

Excellent customer care. Jim knows his product and was determined to find a couch for us.

Jim was great in helping us find what would work best for us. Thank you

Jim was excellent at helping us find sofas fit for our limited space. Thank you!

Jenna helped me pick out a good couch, very quickly

Irene was amazing!! She helped us find all the furniture needed for or new home. Thank you so much for your help!

Robert's been great!

Nice service and really good deals soo..!!! Recommend and shout out to Q that help me

(Translated by Google) Good service (Original) Buen servicio

Irene T. helped me find a new bed frame. She was witty, knowledgeable, and not pushy. Very happy with our purchase! Get her help if you can. :)

Greg at Rohnert Park was great. He greeted us when we walked in, we told him we were just looking, and he didn't pressure us at all. Let us know if we needed anything he was there. We found 1 item and kept looking. He got us in the system and immediately gave us space. He actually suggested another chair and we totally loved it. We finished our transaction, picked a delivery date, and we're done. His no pressure style was a welcome style in today's sales pressure culture. Thanks so much!

Great experience with Ralph! He helped me find exactly what I was looking for- answered all my questions and was very patient while I was making my decision. Highly recommend!

Jim was a great help and was informative and patient!

Not only were Raj and Jim highly professional, but they also exhibited a genuine passion for their work. Their dedication to customer satisfaction was evident in every step of the process. Their friendly demeanor and willingness to go the extra mile made the entire experience enjoyable.

Great and fast customer service, highly recommend this store.

Employees are very helpful and really know what they’re doing! Will definitely be coming back!

My experience coming to this store was like no other. Left me very satisfied and happy with the whole process. 10/10. Would come again.

Samantha and Raj have been the biggest help. Looking into getting a new couch for our home. They weren't pushy like many furniture places we've visited in the past. Currently working with us to get our next one now!

My wife and I had a great experience shopping for furniture at this store! Our salesperson was very friendly and transparent through the whole process!! Will definitely be coming back!

Very friendly staff. No sale pressure. The Manager Mr. Raj seems very responsible person.

okay store best person to ask for help is Samantha

Greatest Furniture Company and store location ever!

Recently bought Furniture for my apartment. I was very indecisive and was there for hours but raj the manager was very patient and helpful. Great experience and great prices.

Quality items and a polished and knowledgeable crew!!

Jim helped my mom with her first purchase for her dining table and couches. Quick and easy process!! Thanks Jim!!

Jim in Rohnert Park was so helpful and got us our couch at a great deal. Definitely going back if I need more things!

Store sales weren’t the issue. Once our couch was delivered we realized it hurt my fiancés back plus not the comfort we experienced in store. With 72 hours I called to return the couch and was told between 24 to 72 hours approval would be done and I’d be contacted. Nothing four days later called again and still no response really frustrating bad business!

Jim took care of our needs and wasn’t a pushy salesman.

Great customer service, but was not sure if the fabric was leather, or vegan leather on most items.

Jim was awesome. Showed me different mattresses and made sure I got the one that was best for me.

Jim was very helpful and knowledgeable with the temperpedic mattress that I purchased with frame. He walked through all the steps and tried out different mattresses and frames to pick the right one. He was super friendly.

Awesome! 🤩

Excellent job from the store in Rohnert Park, California. Thank you, Ellen P and Harris.

They have an option for everyone and helpful staff.

Our sales representative Jenna was very friendly, knowledgeable and helpful. She explained the many features of the power recliner couches that we had to choose from and made our selection and purchase very easy.

Great service and nice furniture! Thank you to Irene!

Went to look for a couch and had special needs for our dogs. Found something and ordered…to make a long story short they cancelled and refunded us with no notice!?! At this point I was at 1 star. Have to say though, locally Jenna and Gabe in rohnart park stepped up and we left today with another couch at a great price. They clearly understood the challenges we endured and recognized it completely with included making us whole on our new deal—-it certainly wasn’t fun for them because it was all about their call centers/delivery/etc etc outside of store. Anyway. There are some big plus’ to this place. I would recommend a few things operationally(corporate/sales perspective). 1. While saying hello here is a big priority saying goodbye or “have a nice day” seems to not exist while you’re exiting -a little awkward and just some feedback especially when there are like 4-5 sales folks taking to each other at the door. 2. Corporate customer service and local need to communicate better. Sometimes you wanna just talk to your local person. 3. 1-2 follow up phone calls are ok. After that your probably being ignored(just truth). All feedback in good faith and spirit to Ashley’s as a whole and not any slight about any one person. Again—Jenna and Gabe made it worth the experience and our trip. Thanks again!

The sales person was friendly but not overbearing. He let me look around and returned occasionally to see if I liked anything & when I found something I liked he created discounts due to my Veteran status to allow me to get an item I wasn’t expecting at this time. Great service.. & I wish more sales people would model his style.

Great help from Q. Strongly recommend.

Greg Talley provided a friendly and professional customer service. Would ask him for advise again

Great experience at the store, everyone was really helpful and showed us all of the options to the type of couch we were looking for. Delivery also went well, they put the couch together quickly and safely (2nd floor apartment) and it looks great!

Ali helped assist me in getting some amazing replica palm plants for our home. He was very attentive, answered all questions, and provided wonderful service. Thanks so much Ali!

The staff was very helpful and friendly. Although the company itself is a joke, don’t waste your money on any Ashley furniture stores. We paid for warranty for our bed frames and it took forever to get a hold of someone in customer service. Once we finally got someone to talk to I needed to send photos of the damage via email, still no response from them. Finally a few days later I finally decided to call again and whoever picked up helped me make a technicians appointment. I had an appointment for them to come and check the damage to see what needed to be replaced that same week. NO CALL NO SHOW. They then decided to call TWO weeks after they were supposed to come and wanted me to call them back to make another appointment. I decided not to waste my time any longer. They did not notify me at all if they were going to show up or not and had the balls to call weeks later, yeah no. Don’t waste your money, go buy from a local furniture store that is not a big name company!!!

Went in just to look at a bed frame, walked out with a new bed, base, AND bed frame. Thank you to Jim for his patience and being able to do everything he could to give us the best deals. Will be coming back for more things, for sure!

Excellent customer service. The store has a lot of options and we were able to find what we were looking for quickly.

Greg was very helpful,patient and kind.He was so prepared to make this a great experience.I would go back in a heartbeat!!!

Ashley had the couch we were looking for at a good price. The salesman Q and Gabe helped us configure the sectional and size it for our needs. Great staff!

Sales people were extremely helpful. Just a bit of confusion on the delivery dates but otherwise perfect.

We enjoyed Robert as he showed us lift chair. He was a pleasant salesman no pressure. And the manager was also very pleasant.thank you

Absolutely the best staff. I had such a problem with making the payment thru my bank, yet they were the best at finding a solutio. Delivery on Friday! Jose, is the best! Better yet the entire staff were virtuous and professional! Future purchases in order!!!!

Jim assisted us with a dining set and computer desk. He was very knowledgeable and friendly.

Irene was so very helpful to us when we were buying our couch. She really went out of her way to be helpful and she was very professional.

Staff is very friendly

My experience was great 👍

The sales rep listened to what I said I was looking for and helped me find it. I found a very nice loveseat at an affordable price. It took only a few minutes and it will be delivered very soon.

Staff was very polite. They were very helpful as well. We weren’t pressured to buy anything that we didn’t need. Can’t wait to go back to get my personal chair

Ali was very patient with me, as I took many hours to make a decision. He directed me back to a chair I'd already dismissed, and that was the one that had the best combination of 'wants' on my list, compared to all the ones I sat on, so I got it.

Great experience! All staff were kind and so helpful. Shoutout to Raj for the exceptional customer service.

Super clean store with friendly staff, and lots of inventory! The salesman, Ali Shimi, introduced me to the manager, Raj. Ali was very friendly and super knowledgeable. He helped me make the perfect selection! I am glad I went to Ashley Furniture Store in Rohnert Park and I highly recommend anyone that goes in there to ask for Ali, he’s the best sales person I’ve ever worked with.

Easy … the salesman was very helpful

Gabriela helped us pick out a couch, mattress and bed frame; she was very informative, friendly and fought for a very generous discount! Excellent service!

Irene at the Rohnert Park store helped me and was exceptional. She was helpful without being pushy. She was friendly and very knowledgeable.

Gabriella found just what we were looking for!

Fast and easy buying experience

My wife and I were looking to make some changes to our family room and when we came into the store we were greeted by Ali Shimi. He ask us how he could help us and began showing us different TV cabinets. He took time to show us what was on display and checking what was in the warehouse. When we found one we thought would work, he gave us space so we could talk it over. I really appreciated this and would definitely go back to him when we are ready to make another change.

Helpful staff found us the loveseat we we were looking for.

Rohnert Park CA. I had a very nice and efficient sales rep Jenna assist me. We did a price match off of an online competitor that went very smoothly. I had tried to make the purchase several times prior with a sales lady (G) that had zero follow thru or. customer service skills after several contacts she would not return info calls she promised. I did not mention this to Jenna because I wanted to see if she gave me any difficulty? she did not she was a dream to work with. Thank you Jenna you made my Ashley experience wonderful!

Working with Ashley salesman and delivery staff was very good. They were polite and efficient.

Gabriel Rodriguez was very helpful and also very patient with all my questions and changing my mind! Thanks Gabriel, you made this sale a pleasant, non stressful experience.

Staff was great and made sure I got the price that I saw online before coming into store! Great team!

Really enjoyed the experience of buying a new sofa.

Jim was super helpful and patient while I figured out what I needed!

Gabriella was amazing! Ask for her when coming in.

Patient salesperson (Greg Talley) took time to show us ALL our choices of love seats. They have many ! We are very pleased with the product and price of what we bought.

I had Gabriel Pineda assist me in buying a kitchen table and chairs. He was very helpful without being "pushy". Give this young man a raise!!

Q was super helpful in our quest for a new couch. We really enjoyed our experience and are very excited for our beautiful and comfy couch.

We shopped at Ashley’s furniture with my family. We were assisted by Gabriela who is Bilingual and greeted us in our primary language (Spanish). She was accommodating, knowledgeable and informative on products, patient, helpful, she was absolutely awesome. We were satisfied with her service, and would shop here again.

(Translated by Google) Gabriela was excellent, she was the one who helped us today :) (Original) Gabriela fue excelente, ella fue la que nos ayudó hoy :)

Had a super experience with Raj and Gabe. Great service & product knowledge. Definitely recommend!

excelente costumer service nice staff very happy with my experience thanks

Gabriela was awesome helping us choose our couches

My experience in the store was the best. Gabriela was very attentive and very friendly, excellent service, I loved it and I recommend this store.

Found just what we wanted with Irene’s help.

Gabriela at Rohnert park location was very attentive and helpful with my purchase

Greeted at door, wasn't the best prices!

I have very good experience I really recommend in Ashley’s furniture

Salesman was great, person in charge of prices not very kind, not flexible on delivery. 5 stars for the salesman.

Sales Person was great with no itimidation

Irene was very knowledgeable and helpful!! Great price and product!

Walked in thinking I was only going to look but with the selection; I left with a living and dining room set. No pressure sales team. Worked with Robert Brisco and Gabriela Rodriguez. Answered all my questions and checked on pricing for different sets.

Jim greeted us at the door and was extremely pleasant and helpful! I was shopping for a dining room table and he helped me pick out the perfect table!

Gabriele was awesome!

Gabriela made sure I got what I really wanted and got me a really great price! She was very sweet and helpful. Thanks so much~

Gabriela was very helpful, a pleasure to work with.

Robert was very friendly, he was really helpful in helping us find what we wanted.

Quoc is the best, helped me find the couch we wanted and had time to show us the tempur-pedic beds. Top notch!

Jenna was extremely helpful with helping my family pick out our furniture

Friendly prices not too expensive.

(Translated by Google) Excellent service Grabiela gave me thank you very much (Original) Exelente servicio me brindo grabiela muchas gracias

I went in on 3 different occasions to shop, potentially buy (got pulled bc of a family emergency) and then back to finally purchase our sofa. Jenna, Don and Q were all very sweet and Q actually went the “extra mile” to help us when he heard we were fire victims replacing our furniture. Thank you, all.

Gabriella was amazing!! She helped us decide what we needed!

I’ve made two purchases from Irene, and she has been fabulous both times. She provides excellent personalized service!

Our salesperson, Irene, was friendly and professional. She knew the product lines! She helped us coordinate a house full of furniture. Prices are also very reasonable. Stellar experience all around!

Great costumer service. James is great, got us a great deal on a mattress and bed frame.

Robert was a tremendous help with the purchase of our living room set! Great communication, fast paperwork, and he even helped us load all the furniture into our truck and trailer. I recommend anyone looking for furniture to give Robert a call.

I was treated well and made my purchase quickly

We were very great full!! Irene Thompson was very pleasant and helpful!!

Salespeople did not pressure me, but were helpful.

Jose did a great job informing us of options, and being so patient, while we ironed out our options. Ashley is amazing!

Gabe was awesome! Super polite SUPER helpful and VERY knowledgeable on everything. GREAT people skills as well.

Jim did a great job!

Gabriela is awesome!

I visited this store on Feb 10, 2023 and purchased a bed frame. My bed frame was delivered on Feb 17, 2023 and the corners of the headboard were damaged. That day I immediately called Ashley and complained. I ended up filing a damaged claim report and enclosed pictures as they requested. Ashley sent a technician on Feb 25 who attempted to repair the corners of the headboard. He was unsuccessful and I reached out to customer service once again to voice my dissatisfaction. Customer service emailed me on March 1, 2023 and requested pictures of what the technician did. I immediately took several pictures and emailed that same day. I emailed customer service on March 4 for a status. no response. I emailed again on March 7, 2023 for a status, still no response. Finally on March 22, 2023 (after 21 days) customer service emailed and requested pictures of what the technician did AGAIN. Keep in mind during this entire month of March I have chatted online with a variety of customer service reps and spoken to several ones on the phone. I have been told that "I need to be patient". I have been told that I can't speak to a supervisor because they are busy. I have been told that I will get a response within 24-48 hours. I have called the store directly and still waiting to hear from a manager. What do I need to get this resolved? It's been 34 days since the delivery of my bedframe or Ashley's unit of time, it's been 816 hours.

Jim took great care of us while picking out our dining table set. He was very patient and answered all our questions. Haven’t received our shipment yet but will be back to update once we get it

Gabrielle was very helpful and was able to answer all our questions!

From the time we stepped foot into the door at Ashley’s we were well taken care of by all the staff. Irene is great! Thank You!

Greg has helped us multiple times. Patient and explains everything thoroughly. Highly recommend this store!! Raj the manger is the best too!!

I came in to look around and was greeted by Tilly, he was so nice and said he would check in on me after I had a chance to walk around. There is so much to choose from and I just didn't see anything. He came over and I told him what I was looking for and he took me right to it and was able to get the color I wanted too. He was friendly and had a good sense of humor. I sure hope that management knows how lucky they are to have him.

Everyone there was super nice and helped me out with my purchase! It was hassle free. Definitely will be going back for future purchases :)!

Gabriela Rodrigues nos Atendió el dia de hoy para comprar una mesa y ella fue increíble comprar en Ashley es lo mejor

(Translated by Google) Gabriela was very kind, she helped us with great joy ☺️ (Original) Gabriela fue muy amable nos ayudó con mucha alegría ☺️

Mr. Nguyen was great. He let me look around and answered all my questions. I will definately go back and ask for him to help me.

Gabriela helped me, she was very patient and was educated on all the furniture. She was able to answer all my questions which I loved. She also was very sweet and it was so nice to get to know her, it was as if she was my friend… but if you come to Ashley’s Furniture ask for Gabriela!

Gabriela did a great job of helping us find what we needed. She knew all their products inside and out

Thank you, Gabe!

This was my last purchase at Ashley Furniture. Have spent over 15k in their store in the last year. Bought a tempurpedic matress and adjustable frame. I was told by the sales associate that they would take my old matress AND box spring. They delivered the bed and associated furniture but refused to take old matress and box spring as agreed apon. Gabriel, the manager at the Rhonert Park store, was completely useless at helping resolve the issue. What good is a $100 gift card to a store i wont shop at again? Once they make the sale and the commission they wash their hands of the situation. Now I'm stuck with a matress and box spring with no where to store it. The "best" they could do was tell me someone will contact me in a few days to schedule a pick up. Congratulations on losing another customer. If I could return my leather living room set and Tempurpedic bed I would and gladly spend my money elsewhere. Also worthy to note that CA state law (AB-187) requires pick up of old matress/box spring upon the delivery of the new ones without charge. I'm sure they will use all 30 days of the grace period to take care of issue.

Jenna was excellent and accommodating and enjoyed our gaming conversations. She showed us love seats and sofa we researched online and found away to get us a better deal.

Just enough help from the salesman. Great variety and good prices.

Had a great experience at ashley’s. Irene was helpful when i came in to look for a new bedding set. Had a few questions vefore purchasing and Irene communicated clearly and had fast ponses. Next visit was fast and i was able to leave with the set i wanted with the help from irene, thank you!

Nice friendly people, low pressure. Great selection