Ashley HomeStore Rohnert Park, CA 94928

Went to buy a mattress and frame. We took a looot of time before deciding the mattress to buy. Jana - our sales associate was very patient and pleasant. This rating is purely based on the showroom experience with Jana. Will wait and see how the post purchase goes.

Great service. Great prices. Delivery is priced according to the items you buy. That would be the only negative. Other than that great store to shop for furniture. Tons of options. Highly recommend getting the extended protection as well.

We purchased furniture for our rental property with the help of Robert and had a wonderful experience!

Update: Very pleased with how the situation was rectified. All staff involved remained courteous and professional. They price matched with their online pricing and refunded me the difference. It meant a lot to me that this was handled with such easy and kindness. I really needed that today. Somewhat aggressive sales force. The first few times i came in, I was just coming into to look around and show a friend. I didnt want to be disturb. I just wanted to look in peace. I was followed a few times even after i told two different sales people I was just looking and didn’t want to be disturbed. I told them when I was ready to commit I would seek their help. I kept my promise and went to the first sales person that approached me during my search. My interaction with Donavon and the mangers was a good experience. Donavon was still learning the ropes but did well. However, i did notice several employees not wearing their mask properly. Which was concerning because my husband has some health issues at the moment. Fortunately, Donavon was thoughtful and wore his mask properly or we would have gone to someone else. I have a text out to Donavon bc many of the piece were cheaper online and I could have saved $750.00. Im waiting to hear from him. I may update my review when I hear the explanation regarding the price difference.

Working with Don was great. No pressure, easy going. Would recommend Don to anyone

Honestly I'm very impressed. The salesperson was Ilene was fantastic. Not pushy, very helpful. I'm not big on sales people. The Store manager was Great as well. They got us a good price on everything and home delivery to fit in our schedule. We will be back. It was definitely a change to have people who actually care and do their job efficiently. Thank you!!

if you are looking for quality and choices they are the nicest store full of furniture.

Don was my sales person. He was wonderful ❤Also the manager was so polite and my experience was great. The furniture was a great selection and I was pleasantly surprised at the quality and so much to my liking, I had a hard time choosing. What is great is most of what I purchased is getting delivered next week! Who ever hasn't been in ashly in a while should definitely go!

Great variety and excellent prices - Don our sales rep was excellent!

Very clean and stylish furniture. Desk workers are very helpful and nice.

Found some new furniture I needed and was very happy with the sales and the person helping us. They were available if we needed help but didn't hound us as we shopped.

The absolute worst experience buying furniture in my life. I will never buy from Ashley furniture again! I was schedule with a four hour window, I took the day off, and the furniture never came. I received a call from someone at 9pm at night. I was not home, I was actually at a live performance, and could not answer my phone. I went into Ashley Furniture the next day and they told me that not only could get a refund, because my furniture was not delivered back to the warehouse. They could confirm that I did not receive the furniture but because the truck driver did not return it to the warehouse, I couldn't get a refund or reschedule a delivery. I could not do anything. When I told them my old couch is sitting out in the rain, they said...Well we didn't tell you to do that! Absolutly the worst furniture company ever!

I was scheduled for a pick up between 1:30 and 5:30 on a Friday. They never showed up. I attempted to call the devilry number which was disconnected. The called at 9:00 at night. When I asked why they hadn’t called me earlier they hung up on me. I went into Ashley the next day and I was told, not only can I not reschedule the delivery, I can’t even get a refund because the furniture is still somewhere on a truck and was not delivered back to the warehouse!

after 2 months and multiple push back dates we canceled and are looking elsewhere.

Worst customer service!! 2 times we have ordered and they did not deliver when supposed to. After hours on the phone with ashley in rohnert park and the warehouse they dont know where furniture is or when it will arrive. We hosted christmas with no couches due to poor customer service. Now we have no bedroom furniture after waiting 2 months. DO NOT support this company!!

I just had my BOX delivered and not my ASSEMBLED furniture. Your sales person is a liar. I'm furious!

I am not sure I would return to this store again. We went in to purchase a sofa, and later decided on a sofa and loveseat. One of the reasons for the upgrade was because we were told we could receive the items in the next three days. We were informed later that a part would not be arriving until after the original delivery date so our delivery date was pushed out. Then we were later told that they had to push the delivery date into the next month. When I asked the manager the reason for the delay, he said the delivery trucks were all full. I asked him if there was anything he could do to expedite the process. He said he would email the warehouse and then give me a call. He never called me back. We cancelled the order based on poor customer service and poor follow through. I really wanted to give 0 stars, but that was not an option.