Ashley HomeStore Rohnert Park, CA

Alex and the manager were great. Friendly, knowledgeable, and helpful.

I'm posting this to try to help other people from going through this horrible experience. Bought some chairs, scheduled for delivery. That day they just never showed up. No explanation, no call. A week later, 2nd try, they did show up, everything was broken, driver told us not to accept delivery. 3rd time, another week later, the morning they are supposed to arrive we got a call they weren't coming, they didn't have the items at the warehouse. Gave up and asked for refund. They called to facilitate the refund, then put me on hold. It's been almost 20 minutes, I'm writing this while still on hold. Avoid at all costs.

We had a great experience shopping at Ashley, we were looking for an entertainment center, I had found one online through their web site but they did not have it in their store the web site price was cheaper than what the store so they matched it, the salesperson worked with us to get it delivered also the store manager was outstanding, we looked around various stores including living spaces but settled on Ashley.

The Manager Raj was absolutely Awesome! Sales person Najib was super friendly and very helpful

Jose was great. Got us a great deal on a bedroom set. Highly recommend.

Alejandra was great from first contact through the entire process. Very helpful without any pressure. Overall, a very nice experience!

So, we’ve ordered from Ashley’s before and it was fine. Other than the fact that the package came two hours after the initial time + the delivery guys got mad at /us/ when they got there. Time passed and we needed a new cabinet, so we got one from Ashley’s. It’s been two hours past and there hasn’t been a call saying they’d be late or anything. So weve been trying to call for an hour and a half. They never answered, but I’m not surprised. However, between a call the bot said the delivery will be moved to Sunday *without warning or telling us beforehand*. We probably won’t be ordering from them again after this.

The customer service was awesome! Rah and Christine greeted me and were so helpful with my purchase. I didn’t feel rushed or pressured to buy anything. I was informed of the current sale and given the time to ask plenty of questions which was helpful.

Don was awesome!

Great personal service with all my concerns answered immediately!

Jose worked a great deal for us on a beautiful new dining table and chairs! And service with a smile! Can’t wait to enjoy our new pieces! Thanks for everything!

Sam did a great job with my Tempurpedic. I didn't know the adjustable base did all that. The mattress is awesome. Raju the mgr was nice and helped me get the financing.

Todd P. was amazing! So helpful and informative. Wonderful experience! Would definitely recommend.

Christine was awesome!

We just bought a sofa at the Rohnert Park Ashley store. We had the best experience! Alejandra made us feel so comfortable. Managers were also very accommodating. we felt good about the money that we spent thank you so much Ashley!

Fast, got exactly what I wanted and at a great price!

Was looking for a black ottoman. Friendly salesman said they dont do black anymore. This was weird because black is big in home decor on HGTV shows.