Ashley Store | Rohnert Park, CA 94928

Jim was great! Very helpful and friendly.

The in-store experience was fine. The prices were reasonable so we purchased a sofa and love seat to be delivered 9/23 (two weeks later). The morning before, we received a text message confirming the next day delivery. The morning of, we woke up early to get rid of our previous couches but when he hadn't heard anything, my boyfriend called to find out that they had been on back order since 2 days prior. The day before the text confirming delivery. Now I'm stuck sitting on hardwood floors for the next week with a screwed up back.

Greg was helpful, efficient and knowledgeable about the nightstands that we purchased and the recliner sofa that we were eyeing.

Attentive staff, good selection, good pricing!! Cavernous building. Be prepared to take your time looking at the selection.

Jim is great 10/10 would recommend!

Never again shopping at Ashleys. Their delivery is so messed up they deliver packages at the wrong place and do not take full responsibility claiming that the buyer gave the wrong details. They charged me for a matress cover and its been a month now with no delivery. Beware when shopping there.

I went to Ashley’s to look at sectionals. I was greeted at the door by Ralph who assisted me. There was no pressure and Ralph was thoroughly courteous and professional even helping me pick up some clearance items. Purchasing the sectional was easy, quick and Ralph did not encourage me to buy any extras. I’ve been purchasing my furniture from Ashley’s for years and will continue to do so as long as I receive good customer service. To me, good customer service and company’s that back their products are better than low prices.

Jim was very helpful and answered every question we had. He was kind and made excellent recommendations. I’m delighted with my purchase

Q was great! Answered all questions and got us a great deal on a rug and couch! Will update after delivery but should be all good

Edited: After receiving the furniture, it was the wrong type of fabric. Multiple salesmen told us it was the same fabric as seen in the store, only a different color, which is what we wanted. When it arrived it was a different type of fabric. I don't blame the salesmen, because I saw their booklet they use, and it showed that the couch came in a different color, but the same type of fabric. This means that the catalogue printed by Ashley was incorrect. We even called and spoke to someone at corporate, and they said that the color we wanted did not exist in the type of fabric we wanted. We refused the delivery and did not accept the sofa, so we are getting a refund. Thanks for wasting our time. Although we didn't care for many of the designs, there were some we loved, and Ali (a salesman at Ashley) helped us out a lot. We felt like we got a good deal, and a beautiful piece of furniture! Now to wait for it to be delivered.