Ashley HomeStore Rohnert Park, CA 94928

Store associates are always nice and attentive. Michael Feather was a true gentleman and great sales agent.

Alejandra has been very helpful throughout the multiple times we’ve been to the store. She always remembers my name, and has incredible product knowledge. Raj the manager has always been fair. Lots of variety in furniture styles, which we appreciate.

I was elated to walk in to Ashley furniture store, for starters. We were greeted by a very nice gentleman, Patrick(new)😜 He was very knowledgeable and friendly an beyond patient! We bought something even more exquisite than we intended to... We got excellent service and a deal , too good to refuse! Can’t wait for the arrival! Thank you,Ashley

Excellent service and wide selection of furniture! Made my purchase pleasant! Will definitely be back to this store!

Don and Raj were great. If you need any furniture or mattresses go see them! Big July 4th Sale happening.

I am so impressed with the customer service at Ashley HomeStore. The staff are helpful, knowledgeable and courteous. Best service thus far. Thank you 😊

Badly done folks....not even the courtesy of a phone call to notify me my items WOULDNT be delivered on time (a month later)? And that it wouldn't be delivered and placed at all but dropped shipped? Now I have to deal with all this packing material that I expressly paid to NOT have happen? Not even the basic level of customer service I expected...

(Translated by Google) THEY ARE OF THE PEOOOORRR !!!! They have no responsibility ... I had a terrible experience ... we bought some armchairs and on the day of delivery they said that they only brought one and we tried to communicate with the store and they did not answer ... when we decided that they would only leave us that and then they brought the other one they said that in a while they would arrive .. the hours passed and they did not arrive .. we called the delivery and he said that he had already left that he forgot to pass .. call the store another day and they said they would make a new delivery .. to the next installment turns out that they only brought one another time, the same ... those of the delivery blamed Ashley store and those of Ashley store blamed the warehouse and delivery .. in the end it turns out that the chair was missing There were no more and they told us to choose another ... who will want two different armchairs in your living room? .. after days of going around the store trying to solve the problem, we wanted to cancel and the worker who was treating us, who is an indu alfinal told us to come back another day to cancel because he no longer had time and we asked him what day we could go and I said he would call us .. it's been 5 days and he hasn't called we called Ashley store again and we spoke to the manager and she said that she couldn't do anything we just expected and that Ashley store was not responsible for deliveries .. no one stands up for their mistakes, they are only interested in selling a product that they do not have at the end and they make you waste time and money ... a month has passed with all this problem, which I thought would be a good experience in buying with them, it has become a nightmare ..! (Original) SON DE LO PEOOOORRR!!!! No tienen nada de responsabilidad .. me experiencia terrible ... compramos unos sillones y en día de la entrega dijeron que solo traían uno y tratamos de comunicarnos con la tienda y no contestaban ... cuando decidimos que solo nos dejarán ese y que después trajeran el otro dijeron que en un rato llegaban .. pasaron las horas y no llegaban .. llamamos al delivery y dijo que ya se había ido que olvidó pasar .. llamaos a la tienda otro día y dijeron que harían una nueva entrega .. a la próxima entrega resulta que solo traían uno otra ves, el mismo ... los del delivery le echaban la culpa Ashley store y los de Ashley store le echaban la culpa a la bodega y el delivery .. al final resulta que el sillón que faltaba ya no había y nos decían que escogiéramos otro ... quien va a querer dos sillones diferentes en tu sala ? .. después de días en dar vueltas a la tienda tratando de solucionar el problema, quisimos cancelar y el trabajador que nos atendía que es un indu alfinal nos dijo que regresáramos otro día para cancelar porque él ya no tenía tiempo y le preguntamos qué día podíamos ir y dije que él nos llamaría .. han pasado 5 días y no ha llamado volvimos a llamar a Ashley store y hablamos con la manager y dijo que ella no podía hacer nada que solo esperáramos y que Ashley store no se hacía responsables por las entregas.. nadie da la cara por sus errores, solo les interesa vender un producto que alfinal no lo tienen y te hacen perder el tiempo y dinero ... ya ha pasó un mes con todo este problema, lo que pensé que sería una buena experiencia en comprar con ellos, se ha vuelto una pesadilla ..!

Great customer service by Alejandra. She was attentive but gave us our space then circled back. We ended up buying the couches from Ashley furniture online for an extra 10% discount. Alejandra was great, and our purchase wouldn't have happened without her.

Sales people very friendly but not pushy. They understand that picking out a comfort item, such as a sofa, can take a long time. Excuse me for using their well known SAT word, but they truly do have a plethora of styles in home furnishings!

Raj is a very honest person very helpful, never been at Ashley without him being very helpful and full of energy, I always come back for him since always give us a very good price, knows what he’s doing

Made an appointment to come in during SIP to shop for our Nursery. Gabe was very helpful and had us in and out in less than 30 min.