Ashley HomeStore Rohnert Park, CA 94928

Great experience working with DeMario. He was patient with us when dealing with a frustrated child all the while working to get the best deal possible on the new furniture we needed, a real asset to Ashley!

We recently purchased a Temper Pedic mattress at Ashley furniture store in Rohenart Park. Our salesperson De Marco answered all our questions, gave us options and explained the differences in choices. Our purchase was delivered within a week and we have been very happy with our new mattress and the purchasing experience.

It was a very easy purchase and the customer service was excellent.

JD was the perfect salesman. Very knowledgeable, easy to talk to. We were very comfortable working with him. If I buy again, I will look for JD

OK.

Lots of help selecting items. When there was a problem with one piece on delivery, customer service was very professional resolving the situation. Replacement within four days. Very good service.

Furniture store with reasonable prices.

Awesome experience fast and very helpful , awesome prices and very good deals would recommend to buy here anytime , ask for Tom !!!

We drove to your store from San Rafael today only to arrive to a closed store at 12:55 pm until after 2pm if not closed all day.  No signs on the door saying why the store was closed or if it would reopen.  No one answering phones on main number or customer service line.  If your website, phone message, and front door all say you are open there should be a sign explaining why you are closed.  We waited with 3 other couples trying to figure what was going on.  The lack of customer service or concern is unacceptable.

We found nothing we liked, no one help us out.

delivering came on time just to find out that my mattress was on back order; When I was sold the full set the rep never mentioned that the mattress was on back order. I guess due to sales credit. I had several phone calls and texts to remind me of delivery time. I spoke to one customer service rep previous to delivery and Ashley still fail to advise me of a back up order. On delivery day I call Ashley to inquire about time frame for the mattress and the first rep name Anna hang up on my while I was on hold. The second time I call the rep Jessie told me that there was no way for her to tell me of availability date because her system had no access to inventory until the truck was back to warehouse. Do they keep all of their inventory on one delivery truck? She had no sense of urgency to resolve my issue, I guess they already made their sale and the rest is of no importance because they are not the ones sleeping on a mattress box tonight. What a joke of a company that tries to offer you an honest personalized buying experience covered by horrible sales tactics to make commission.

To get to the point I've had the worst experience with Ashley furniture they don't get your stuff to you when they tell you everything's on back order they bring you damage stuff and customer service, manager, staff could care less for their customers. And you cannot return. I do not recommend Ashley furniture. I've literally cried of frustration because the holidays are coming up and we still don't have our couches that we ordered 2 months ago. If I could give zero stars I would.

Cheap furniture, especially for their high costs. Buying anything there is a ridiculous production that takes forever just to get rung up. They demand you tell them your name, email, and home address even if you're just paying for a pillow with cash. This place really is the equivalent of a shady car dealership in furniture store form.

Failed to go through with 3 delivery dates, now it's been over a month since we ordered. We just ended up cancelling our order and now they say our order was never even in their system. If I could give 0 stars I would.

Pushy attitudes cheap furniture overpriced never recommend.

They don't even deserve one star.. WORST company I've ever dealt with. Save yourself and your money and take it somewhere else!

Worst customer service ever. I've been trying to get an entertainment center since December it is now February 24th. The first 1 was broken then they sent the wrong 1, then they sent another broken 1 and the manager Eric Reed won't even take my phone calls. Needless to say I will be going somewhere else for furniture.

Worst experience of my life, unprofessional staff, took 1 month to get my bed, broke in a week and is taking 3 months to get it fixed. Cant even return the NEW MODEL Bed. Receiving broken parts to this time. My calls are returned in 3 days to a week for a question to be answered. Spent time off from work to wait for technicians to "fix" or bring parts to my house. Save time and money by NOT purchasing any products from Ashley Furniture Rohnert Park.