Ashley Store Rohnert Park, CA

Excellent service. So pleased with Jenna!

Sales associate and sales manager were outstanding.

Gabe Pineda was professional and courteous and made the buying experience very pleasant.

Q was very helpful and not overbearing. He heard what I was there for which was to feel the material and structure of the furniture after looking online. He came to check on us every so often and did not pressure me for decisions. When I found an item I wanted, he was right on top of it and checkout was quick and easy.

Robert was an excellent salesman. He spent time with me to find out the type of recliner I wanted. He made sure I got the best deal and listened to my requirements that made it possible to get the best recliner for my needs. No high sales pitch which is nice

Jim was incredibly helpful in finding the perfect couch I was looking for. He was also very kind and patient with all of my questions. 10/10!

Laura was wonderful and so helpful to work with. I will definitely be returning to Ashley for all my furniture needs.

Gabe helped us at the store. We went back 3 or 4 times sitting on different couches. He recognized us and never made me feel like he was bugging me. I will be back!

Stephen was informed and helpful and friendly. I am very happy with my purchase

Had a great experience shopping at Ashley furniture. The showroom was set up beautifully, and we were able to wander around without interruptions, but Jimmy was there to answer our questions if we had any. Found what we wanted, and he was so helpful in completing the sale. Very happy with our purchase!

I’ll be honest here. I had in my head that I did not want to go to Ashley for our new couches because I didn’t think they had quality furniture. But after visiting a few supposedly higher end stores and finding nothing of interest I had to at least take a look. Well, on my first visit, I found several couches I liked, but of course the one I liked best was the priciest, and had a six week delivery window. So I decided to see if I could find it online, and I did, from the Ashley store on Amazon. On Amazon, the same couch that was $3499 at the store was priced $1799, with free delivery the same week. I brought my wife back to the store to make sure she liked it, and while there, told the salesperson not to waste their time on us because we’d be buying online. She came back with the manager who offered to price match, and deliver same week. I accepted the offer and made the purchase. Delivery was $400 more, but I see value in having the couch (and loveseat) setup and the trash taken away. I’m giving 4 stars because I appreciate the price matching, and because the store staff were friendly. I’m not giving 5 stars because I somewhat resent finding the same couch for about half online, and having to play the price matching game. But I also get it. Times are tough for retail and they’re doing whatever they can to survive, which means getting as much as they can for each piece of furniture they sell, but having ample room to negotiate down. 100% seems like a crazy margin though, so it also is somewhat usurious.

Excellent service. No pressure. In & out with a new couch. Gabe who helped us was patient while we discussed our options and financing.

Stephen was amazing! Thank you ! We appreciated him not hovering around us. Giving us time to look and think. We had a great experience today . Nice visiting with you! Best of luck in all your future sales!

There were very helpful representatives at the store who continue to show all the products that I wanted to see

Q’s excellent customer service gave us clear information that helped us make our decision on the same day. Thanks again Q!

I went into Ashley Furniture and already knew what I wanted from online research. Irene greeted is at the door. We let her know what we were wanting to look at in store. Irene took us to the couch and let us sit on it and check it out. Irene did not try and get me to look at any other couches and was fantastic in helping us. Irene made the process painless in our shopping experience here. I highly recommend coming to this location.

EVERY ONE WAS AWESOME. WILL BE BACK.

Great customer service by Jim at Ashley Rohnert Park. Highly recommended.

The store was very clean but no one greeted us or made an effort to help us. We had to seek out someone to sell us our furniture.

Good discount prices and excellent staff, very friendly and respectful.

Jimmy was great. No pressure. Just good service.

While helping my client, Martha, getting new furniture, both Gabe’s were super helpful and patient with Martha. Which in my eyes is amazing because most people wouldn’t take the time with any of my clients because of them being developmentally disabled.

Good customer service

I purchased two chases for 2k don’t be fooled because they look nice they are super loud and screechy with any little movement and they sink way down extremely uncomfortable and very unfortunate

I worked with Jose today to find what we’ve been looking everywhere for which was a bedroom set, dining room set as well as living room set. After meeting Jose we found everything we needed. 6 stars!

Very friendly, no pressure sales reps. Pleasant experience all around

Jim helped me buy a dresser and a couch! Very helpful and patient!

Nice experience at Ashley Furniture, Jenna was very helpful and we found what we were looking. Very satisfied.

Had one of the newest members of the team help us and we had a good experience with her she was helpful organized and friendly! She did ask her manager for some assistance and he was great too! Overall I would recommend Ashley furniture in Rohnert Park! Both of my items will be shipped to the house haven’t received them yet! Excited tho!

We had great service from associate Jenna during our initial purchase. Upon returning home, we noticed a price discrepancy from the website to the store. We visited the next morning and Jenna and the manager were so helpful in refunding the website price. We will continue to shop there.

Jenna helped me pick some great stuff. Really appreciated her help

The salesperson, Q, who works at the Rohnert Park store was extremely helpful. Great experience.

Irene went above and beyond to make sure we had the perfect couch for our home.. after visiting several furniture stores. She was wonderful and was kind. She helped us pick the perfect couch and we are 100% satisfied with the service that Irene gave us at Ashlee‘s furniture she deserves a raise. More furniture stores need people like Irene!

Dymen was very courteous and attentive to our request. The store was very nicely decorated.

Jim was wonderful and provided us with details of the selections we were interested in. Wonderful experience and can’t wait for our new couch!

Jim was great to work with. Very honest & straight forward with your wants & needs helped us find & pick out a couch that accommodates our pet filled home with something we don’t have to stress about but also absolutely love. Thank you again for all your help Jim!

James was great, outstanding service

Our Sales representative, Jimmy, was extremely helpful and kind. He guided us to the furniture pieces that met our criteria and was very patient in explaining details regarding our choices.We felt comfortable in making our decisions without any pressure. Overall Ashley has an incredible selection of furniture at very good prices. I would highly recommend Ashley Furniture.

Very easy to deal with Irene, explained everything perfect

Don was very helpful. Even when I changed my mind as to what coffee and end table I wanted. He was more than helpful to get me what I wanted. Went back and bought a rug the next day. Very satisfied with the service and the great attitudes. Will definitely shop there again.

Jim and Gabe were awesome! They were super knowledgeable and helped us pick the perfect couch. We can’t wait for it to get delivered!

On my first perusal I was assisted by Q who was very helpful. When I returned to possibly make a purchase, Q was on vacation and I was helped by Gabe. Gabe was fantastic. Not pushy, listened well, was super helpful with honest feedback and good suggestions.

Irene had excellent customer service,so patient took her time to take us round and explain everythingin details,get more Irene's and give her a raise/promotion.

Wonderful customer service. My husband & I have been together for 20 years and this is our first matching furniture set. Very excited to get this beautiful bedroom set delivered. Gabe was very professional & I will be a return customer to him

Jim was amazing and so thorough and helpful! I know we will love our couch and side tables we ordered!

Jim was excellent and extremely helpful.

Informed sales people, huge selection, effortless transaction, easy planning for delivery. Done deal.

Jimmy at Rohnet Park was super helpful- thank you!

We had a really good experience shopping at the Ashley showroom in Rohnert Park. Jim was great and I would try to find him again for future needs since I think he is honest and goes to great lengths to find the right choice. In this case he found us the recliner we wanted and it was a great price. We will be back!

Jose helped us find a stain-resistant, easy to clean sectional couch. He patiently worked through our initial indecision on what we were looking for. The store has nice late hours, big selection and good prices.

Title: Terrible Customer Service - Stay Away! I would give zero stars if I could. Ashley Furniture failed to honor their service warranty, even though we had all the proper documentation. Their customer service team was unhelpful, dismissive, and downright rude. After weeks of back-and-forth, they refused to resolve the issue and left us with a defective product. This company does not stand by their promises. Save yourself the frustration and shop elsewhere. Absolutely terrible experience. Stay far away! Email sent. No response.

We recently bought our first home and Jim was such a huge help! He was very knowledgable and didn’t pressure us into purchasing extra items!

James was awesome, patient, helpful, and knowledgeable!

Jim at the Rhonert Park store helped us find a great sofa and love seat that fit our style and budget. I highly recommend him and Ashley Furniture.

Jim helped us purchase all of our furniture. He was very helpful & patient! I highly recommend him!

Jenna was our sales consul and I really appreciated her manner: courteous, knowledgeable, attentive, and professional.

Jim, Q & Gabriel were fantastic. So knowledgeable, professional and willing to help I’d give them six stars if I could. Each.

Great customer service by Quoc

Great selection at reasonable prices.

Great customer service and assistance. Thank you Robert!

Excellent customer service. Francisco greeted us at the door and offered to help find what we were looking for. He gave us time to look around on our own and did not pressure us on what to buy but instead helped us purchase exactly what we needed.

I had a nice experience, Ali was really helpful and made the transaction quick and easy . Highly recommended 👍

We walked in knowing that we were looking to pretty much furnish our entire new home. Jenna was attentive but gave us our space so we could look and consider our options. We ended up making a decision on several items and Gabriel jumped in to help provide information and answer questions. We had a delightful experience and will definitely be back. Thank you Jenna and Gabriel!!

We bought a sectional couch on Black Friday weekend. We got a great deal on exactly what we wanted. We received great service from the sales team. Thx!

Ali was amazing. Great Customer service. Very nice and knowledgeable gentleman.

Jim, was excellent today! Thank you for your patience, pleasant attitude and brisk service! I will be back for my other two chairs.

Had a great experience at the RP Ashley! Ali was very patient and knowledgeable.

The service was fantastic! I was allowed plenty of time to look at different items and never felt pressured. Very nice store, well organized, well lit and very clean. I would definitely go there again when looking for furniture in the future.

Irene was wonderful! Very helpful and friendly

Everyone was so helpful and Jim was as an amazing person! He helped us find what we were looking for!

Ali Shimi was a great help. He gave us detailed information that helped us buy today. We were looking online but we got better value in store with Ali.

Don was great to work with.

so helpful!

Jose P. was helpful and knowledgeable. He immediately resolved a price discrepancy I had seen online and honored the lesser offer.

Jenna was very professional and patient with our decision making. Highly recommended

Jim was great. Really good prices for some items we’ve been looking at for a while.

My experience with Ashley couldn’t have been better. First, thank you for letting me bring in my little dog Sophie , who joyfully greeted all your customers. Then Francisco helped me find the perfect bed that I needed. Even one that had additional storage space, which was needed. Overall, five plus stars.

Both associates were very helpful in trying to find the specific reclining loveseat that I was interested in. When they discovered it was no longer available I was shown and chose an alternate loveseat

Salesperson was professional and had knowledge of the product.

The sales associate who helped me was named Diamond. She was so pleasant and was attentive without being pesky. She answered my questions on Saturday, but I needed to go home and measure. She undoubtedly thought she wouldn't see me again, but today when I went back she was so friendly and remembered me and asked if we should review the items. I really enjoyed the experience because of Diamond.

Trusted advisor Quoc Pham who assisted my wife and I with our purchase demonstrated excellent customer service and communication with our questions. He had a very professional and friendly attitude. Sales manager Gabe was also very professional and courteous. They both made our experience at Ashley pleasurable. Ray and Sheila Fleming

Irene was so nice and helpful! She spent lots of time helping us find the right products that fit our budget. We are so happy with our experience here!

It was excellent customer services. FRancisco and Gabriel were awesome, very helpful and kind. Thank you so much. Iww will come back.

Francisco and Gabeiel did a great job supporting us and helping us get the deal we were looking for.

Great experience here. Irene was so much help! My boyfriend and I were able to find a perfect fitting couch with her advice and expertise. 10/10 recommend seeing Irene for your furniture needs!

“Q” was very efficient and professional, very happy with my purchase… Thank you “Q”

We came in to look at sectionals and Francisco was able to help us find several options that worked for our space. He also helped us with measurements and protection plans. Overall, he was super helpful and made this process very easy!!

Irene Thompson made our experience so great ! She went above and beyond to make my wife and I happy with our purchases. We weren’t seeing eye to eye on style and Irene helped us find a couch set that made us both happy. We were so grateful for her help we came back the next day to buy a dining room table. Management team and staff also were very helpful. Thank you Irene and the whole Rohnert Park Ashley’s furniture staff.

The employees that helped us in the store were not very helpful or kind. We were ordering for a lady with dementia and they were not patient and did not create a pleasant shopping experience. Also the first employee neglected to send our original order through the email, most likely assuming we would not be completing our purchase due to her condition, causing us to drive all the way back and reorder again.

(Translated by Google) Excellent 👌 Attention and very kind JIM. I recommend it 100% (Original) Excelente 👌 Atención y muy amable JIM. lo recomiendo 100 %

Great Experience!

I was warmly greeted by Robert who took me to the selections available for the sofa bed I was looking for. We looked at sofa tables available and settled on one fitting my time schedule. Next he left me to pick out dining room chairs. My shopping experience went well. We’ve had good results shopping at Ashley.

Happy with store service and delivery set-up. One item was on back order and not delivered. Crew was polite, quick and efficient.

My experience at Ashley was very positive. I was helped in a friendly and very efficient way, bought just what I needed and the arrangements for delivery were easily done. Excellent place with lots of choices and friendly and helpful staff.

Excellent service the delivery was on time and the gentleman that brought my couch in were very careful and respectful!

Excellent service, delivery

Shopping was easy and low pressure. We were greeted when we walked in, offered help, and then left to shop by ourselves, which we prefer. When we found the furniture we were looking for, the salesperson answered all of our questions, got the sale set up and the delivery in place. We have shopped here before and will return again.

I’m really disappointed with the furniture of my daughter’s bedroom set. The paint of the wood and the wood itself is really bad. We hardly have two months with it and it looks like it is old. The guy who installed it saying to me many times that the wood was cheap and it wasn’t good quality but that’s not what I heard from the sales person at Ashley. So I decided to give a try but it is really bad quality. I’m going to contact customer service for sure

We traveled to this Ashley store, which is about 60 miles away from our home and upon entering the store we were greeted by a woman sales clerk. She showed us some couches and she seem to be a bit confrontational and rude at times. We found the couch that we wanted, but chose not to purchase it at that time, because we did not feel that she earned her commission. After trying to order and pay for this over the phone, we drove back there to pay, but was told that due to a computer problem we could not proceed with the sale. We went back a week later and purchased the couch and was told it would be three weeks before the couch would be delivered to the store. We waited then traveled back there again to pick it up. This transaction could have gone smoothly if the sales clerk was nicer and more professional, we could have paid and ordered it over the phone and we didn’t have to travel there numerous times

Irene is the absolute best! She understood what I was looking for and got me a great financing offer that included delivery and installation.

We came to Ashley to look for a couch for our first home. Irene walked us through what we were looking for, gave us some advice and mentioned things we didn’t even think about when looking for a couch! She walked us through the show room highlighting all of the features we wanted. We came back a second time with a better idea of what we wanted and although the couch we wanted wasn’t in the showroom, she showed us an example of the color on another couch as well as the firmness of a different couch that helped us confirm our decision on getting our new couch! She walked us through payment options and was able to get us a speedy delivery time. She was so knowledgeable of everything in the showroom and helped us feel very comfortable and ready for our first big purchase for our home!

The women at the further back desk are very judgmental. We purchased a sectional and coffee table and came in to change our minds before it was delivered. We picked a different sectional a bit more pricey and the two women working there were making faces as if we couldn’t afford the sofa. They later called someone for help to figure it out in there system and did not take us seriously at all. The women that helped us pick out and purchased our first sectional was amazing. I would not recommend coming to Ashley in Rohnert park if you are young. They will assume you can’t afford anything and will automatically assume you are financing.

I purchased 2 nightstands from Ashley Furniture about 1 year ago. Just barely over a year after purchasing them, I was noticing saw dust inside of both cabinets. I cleared everything out to find tiny beetles in the saw dust and access holes where they came out of. I hired an exterminator who educated me that they were powderpost beetles. They noted that these bugs often occur in the manufacturing process when wood is not dried out properly. The exterminator encouraged me to throw them away and reach out to the manufacturer. I reached out to Ashley furniture and let them know and requested a refund since this was an issue with their manufacturing process. They said that because it was a a little over a year, it was outside their warranty and there was nothing they could do. I shared with them that wood-boring pests (powderpost beetles) in their products is something I would hope they make exceptions for, especially given I was barely out of warranty. I was ignored from this point on. I am beyond disappointed in the customer support I received and in Ashley furnitures willingness to stand behind a mistake in their products. I will never purchase from here again and would caution others before they do also. The risk of wood-boring pests is not worth it.

Jim was incredibly helpful.

Irene was great and always so accommodating and knowledgeable. I keep coming back for her to continue helping us improve and update our space.

Jenna was great!! Super helpful and knowledgeable, very happy with my purchase!

First time shopping at Ashley Furniture store, Was greeted with smiles & very helpful people. My sales man… James was great! explained everything & worked with me on the payment plan. Will shop there again

Ali S. Is amazing!! So helpful and personable!

Had help from Ali today purchasing a beautiful chair! He was attentive and very helpful. Thank you Ali!

We bought a sofa and loveseat today and Irene was great! She helped guide us to several options based on our needs and budget and helped us save with a financing option. She was so helpful without being the "pushy-salesperson-type" we have been dealing with in other stores. She gave us time to quite literally sit and think about our purchase before we went for it. I will 100% be coming here when we need any new furniture!

Jim helped me find a power reclining loveseat that my wife and I are both excited about. Comfortable and fit our budget

Ali was incredibly helpful, professional and friendly when we went to purchase our sleeper sofa today. He was very knowledgeable about the furniture and answered any question we had. It was a pleasure to meet him and do business with him. He should be promoted and given an increase in pay for sure!

Jim is friendly and a great help, store has layout that is easy to look around and test out chairs. Thanks for all the help.

We went in looking for couches and were helped by Jim he was great and friendly.

Very low pressure. Irene rocks! Will be delivered within four days!

Had a terrific experience with Irene. She inquired about our needs, was knowledgeable about the store's products, and made recommendations that fit our requirements. Would recommend her if shopping for furniture!

Daniel J great at his job. 👍🏽

My husband and I had a very particular request for our dream couch. Greg helped us and he was so patient, kind, informative, and even helped brainstorm a way for us to get our perfect couch! He was never pushy or made us feel uncomfortable. Go to Greg here at Ashley to help you find the couch of your dreams too! Thank you so much Greg!

Jim was very polite and very helpful. Would highly recommend working with gym.

Salesman, Ali, was very good at helping us complete our purchase and arrange for delivery. We had already decided on what we wanted after an earlier visit to Ashley. All went smoothly.

Jenna was a delight to work with. I absolutely love my couch and the affordable and complete 5yr warranty gives me serious piece of mind with my wild kiddos. Thank you Ashley Furniture, so happy you all are in Sonoma County.

Jim was great and very helpful with our new couches for our living room! Can’t wait to get them. Thank you Jim!

Jim and Jenna are great. Very patient and not pushy!

My husband and I just purchased our first new couch, and we’re very excited! We worked with Irene, and she was exceptionally helpful and friendly! She explained everything beautifully, and made the whole process quick and easy. Highly recommend!

Went into the store and was immediately helped by Irene. Very knowledgeable and helpful. She worked well with her team and got us some great deals. We found exactly what we were looking for.

Highly disappointed with the sales team that insured my family and I that the sofa purchase was a hardy and long lasting purchase. Long story short we had to call the product protection company out “5”Xs. Then, we were told because of our troubles we would have store credit at the time by store manager Cody and Robert who was our Salesman vouched for it as well saying there would not be an expiration date on our store credit and to come in at our convenience. We were greatly appreciative for that. Fast forward some time passed I went in to honor our credit and make a new purchase with it and was instantly told “Cody no longer works here, and your “”so called credit no longer exist”. Again, disappointed coming from such a well known company.

Robert was super helpful, but wasn’t overbearing or pushy at all. Huge showroom and nice prices. The setup and delivery with packaging removal is super cool also!

Q helped us. He was awesome and informative as well as very patient. He was very attentive and knew all the answers.

Jenna was so helpful, I was looking for a dinning table, she took her time to show me all the choices they have until I was satisfied with one. Thank you for your patience, good customer service 🙏

Amazing customer service. Very welcoming and warm environment.

Jenna was great

This is our 3rd time buying from Ashley. Each time Quoc has assisted us in our purchases, and made for a great experience. Thanks Quoc!

Nice furniture store, Francisco was really helpful (:

Irene was great, super helpful in helping us find a couch and getting us all the info we want s before buying!

Jim was amazing and hooked us up on a couch, thanks Jim! Invited to the cookout for sure!

Jenna was incredible! She spent 2.5 hours with me, tolerating my indecisiveness, and walked all over the store trying to show me everything she thought I would like while also making sure every new customer was also taken care of. I left having purchased exactly what I wanted and was 100% satisfied. Amazing customer service!

Jim was amazing very helpful! Great salesman!

Jim was awesome setting up my mother up with the work's!

Daniel is the best! Go to Ashley and ask for him!

Irene was amazing to work with! After looking for months everywhere else, Irene was able to help us find a new couch that could help my husband with his bad back within 15mins.

Huge furniture store

We had an amazing service by Daniel, he was extremely gentle and helpful

Irene was so helpful on the floor! Helped me find the perfect couch and rug!

Jim was awesome sales person! An asset to Ashley Furniture! Thanks Jim!

Good service Jim 👍 👌 💓

Jim was extremely helpful, went out of his way to help us find multiple pieces of furniture and had great customer service. Very friendly and was patient with our indecisiveness.

Jim was an excellent sales person, he helped me picking some couches definitely recommend him.

It was very nice to go visit Ashley Furniture; We only went to take a look, and we left with 2 sets of complete bedrooms; Francisco gives great customer service, thank you very much for helping us,

Great experience with Jim @Ashley! If you need anything see Jim!

Huge selection of couches to choose from and salesperson Gregory Talley kept checking in without being pushy and was able to answer all questions.

Daniel J. Greeted me shortly after walking in the door. Gave me a few to walk around then asked if I was looking for something specific. I gave him the info of what I was scouting out and he walked me to an area that had options of what I was looking for. He did some pricing and measurements for me, as well as answered a lot of questions I had. I finally picked one out and purchased it. Daniel was knowledgeable, friendly, helpful, and proficient at his job. Thank you for your help and good luck in the AF!

Jenna was so helpful! Very smooth and easy process.

Jim was an amazing help at Ashley in Rohnert Park. Worked within our budget + more. Left happy!

Smooth

I went to Ashley looking for a bed frame. Wouldn’t normally leave a review for something I had a good idea of what I wanted. However, after meeting Sales Rep Daniel, I had to write a review. This guy is amazing! He is knowledgeable and gave appropriate time to think and confer with my wife, but was always in ear shot for the next question. To me, this is the perfect sales rep. If I owned a company that sold things I would put him as the lead sales rep and pay him an exuberant amount of money. Thank you Daniel, I wish you the best in your future, you deserve it.

My boyfriend and I are moving into a condo and we were desperately in need of a new couch. We arrived at Ashley Furniture in Rohnert Park where we were greeted by Daniel Jenkins. Daniel was amazing start to finish. He helped make the selection of finding a couch we loved super easy and made the whole process go smoothly and efficiently. And also might I add…super afforable!!! 😃 Super happy with our customer service at this location. We will definitely be back soon ☺️

Excellent service!!!!! Daniel was the best 5 stars!!!

Excellent service from Daniel! Very helpful and knowledgeable!!

Jenna was so helpful and professional. I was very comfortable working with her and would come again for my next purchase.

(Translated by Google) Excellent service (Original) Excelente servicio

Daniel Jenkins was awesome! Helped us with all of our needs. Super nice and had great recommendations.

I had a great experience at the Ashley’s location. The worker name Daniel was very helpful and not at all pushy! It was a very nice experience and will be coming in again for any future purchases!

Irene was an amazing help! She answered all our questions and was very nice. We got approved for a brand new couch and dining table set. Definitely recommend getting your furniture here over any other place in town!

Jenna was great. Made everything super simple.

We were attended by Jim at Ashley Furniture. He was quite attentive and very helpful in our furniture shopping and delivery setup. Thanks Jim.

Just a great vibe once you enter

I had a great experience at the Rohnert Park Ashley store this week buying a new couch for my office. The salesperson Quoc was patient, knowledgeable, and very attentive but not at all pushy. Q went above and beyond to help make the process go smoothly. Thanks again Q and the rest of the team at Ashley, Rohnert Park.

Worked with Jenna to get our couch and stuff for our new apartment and she was great! 10/10 would recommend!

Irene was great! She was quick, efficient, and very personable! Thank you Irene!😊

Francisco was so helpful.

Francisco was a great help no hassle was in and out great experience

Jim

Daniel Jenkins needs a raise! One of a kind! Thank you for all the help! 🫡

Great service, super attentive and helpful. Daniel Jenkins helped us get the perfect couch within our budget and answered all the questions we had.

Great service from Gabe. Made the purchase easy

Thank you Sarah and Samantha for helping us.

REVISED: The store was great, but I have had the absolute WORST time with customer service! They do not allow returns, so unless you know exactly what you want, I don't recommend buying here. I am trying desperately to get help with an exchange. The chair that I sat in when I visited the store fit me perfectly. What they delivered does not. My feet don't hit the ground like they did in the store, so the chair is in constant motion and I get motion sick when I sit in it, which in turn gives me migraines. I called Ashley Corporate, they said I had to talk to the store. I went in and the salesman said that the store chair on the floor is 3 years old, so it was worn down and that is why my feet hit the floor. The lady at the CS desk said that she would email corporate. They of course denied the request. I am just trying to get a manager at corporate. I called them again and asked for a manager and after quite the run around, a lady who sounded exactly like the first one I spoke to said that she was a manager and that she would email them. I have not heard back and that was almost a month ago. They are the only chairs I have in my house, so I have to sit reclined or not at all.. I hope to get this resolved soon. I just want non-rocking recliners. Original post: I was I and out in 15-20 minutes from walking in the door to choosing my chairs, ordering and paying. I am looking forward to getting some comfortable chairs to sit in! The salesman was knowledgeable and able yo answer every question I had.

They were very helpful and they knew what you were looking for and found it

Jim help us to find our perfect sofa for a great deal!

Everyone at Ashley store was very good. They showed us where the beds were and said to look around. If we needed anything just let them know. No pressure from Greg talley.

My husband and I enjoyed our shopping experience, we purchased quite a bit; however, we felt a little rushed and they charged us $100.00 more to deliver than quoted because we bought so much. It was a buy more save more event, I don't understand their logic. I thought that was tacky.

Ali, our salesman was knowledgeable and patient. The purchase experience was an enjoyable experience.

Very helpful in finding me a couch for my living room. Daniel Jenkins one of the employees here was very kind and recommended me many nice couches helping me find the right one, thank you!!

Daniel jenkins amazing service

Daniel was SO AMAZING! So attentive to detail, customer service was above and beyond and professional! We got a perfect couch! Thanks so much Daniel!

Daniel was so awesome and saved us money!!

Irene T. Helped me with everything and was great!! Helped me find everything fast!

Daniel Jenkins was extremely helpful, easy to talk to, and catered to our specific needs quite well. He made our first furniture-buying experience way less overwhelming. He deserves a raise!!

Had a very awesome experience Daniel j helped me out to find exactly what I needed and was very kind

Irene helped us every step of the way. She made the whole experience super easy. Thanks, Irene!

Freak place for my couch Danial Jenkins was very helpful and friendly through out our whole purchase!!

Good quality furniture with good sales. We are 3 times returning customers

Daniel Jenkins was absolutely wonderful! He was super helpful and knowledgeable. Will definitely be coming back to him for our future purchases! Thank you so much Daniel

Wonderful service.

Irene is the best; friendly, professional and a great help.

Jim is THE MAN. So helpful and a wealth of knowledge. He made our visit so easy and carefree and it was a one stop shop. He deserves a raise.

Great experience at Ashley furniture!

Sales Rep Robt. B is the best! 100% Satisfaction on my end

Greg was an excellent help to us in picking out our furniture! Very knowledgeable as well! We would highly recommend him to anyone!

Jim was awesome, the kids had a great time, and got a great deal on and awesome couch and love seat.

Sales person was very nice. Haven't received my item yet

very professional in customer service, he was very patient for us to make the right decision in what we were looking for

(Translated by Google) Daniel Jenkins, was very patient when assisting us, and gave us the necessary information. (Original) Daniel jenkins , tuvo mucha paciencia al atendernos , y nos dio la información necesaria.

Daniel Jenkins was my sales associate, very helpful & pleasant to deal with!

Perfect place to shop for furniture!!

We came to Ashley in Rohnert park and Jim was an amazing helper. We bought a dining room set and a living room set, and we are so happy with the service and quality of our furniture

"I just wanted to share how great Jim was to work with! He was incredibly kind, patient, and awesome. I had such a positive experience that I'll definitely be buying from him again."

Great experience! I went in for a loveseat and left with a side table, coffee table, chair and lamp! No loveseat! 🤣Jenna was helpful and knowledgeable.i was very pleased.

Dan was very helpful and showed us many options throughout the store!!

I walked into Ashley‘s furniture in Rohnert Park and was met by Daniel who has got to be one of the most outstanding customer service people I have ever experienced. He helped me locate and purchased the perfect furniture for my office within 30 minutes. If you need furniture, check these guys out.very much did you have anything else that you wanted?

Edit: Changing my review to 1-Star from 5-Star. The outdoor table set that was delivered 5/21/24 developed a ton of cracks on the table’s border frame by November (<6 months) through fairly temperate weather in the Bay Area CA. The cause appears to be the design with how the table slats are pinned to the border. This doesn’t allow thermal expansion which is a necessity for outdoor furniture construction. I turned this into Ashley 12/6/24. After getting the run-around with their Offshore call center and not having my call returned, I finally made some progress and they admitted it was a manufacturing defect and offered a replacement. However, a replacement wasn’t acceptable to me since it is an inferior design and the cracks will likely happen again. I raised the issue with the store in Rohnert Park. They said they would get with the Regional Manager to see about a return/refund or credit. They never called back. I called back and they said corporate had approved a credit but not one reached out. I indicated that a credit isn’t the ideal situation since it would reduce my buying power since we bought the set on sale and it would also put more money in Ashley’s pocket if we couldn’t find an equal or more expensive option. I asked to escalate the claim further and the representative told me to call corporate. I asked for the phone number. She told me to Google it and hung up on me! I’ve now filed a complaint with the BBB. Ashley initially reached out and was congenial. However, they came back with a rejection on return/refund and offered a credit for the amount paid. I had further questions on the terms of that credit but also asked them to re-assess the return. The representative said she would do so and get back to me Monday. She never called back. I left 3-4 messages for her with no returned call. I added an update to my BBB complaint and rather than calling me back, Ashley Furniture responded to the BBB thread incorrectly stating that I rejected their offer when in fact I rejected nothing since the representative agreed to re-review the claim with management and get back to me which never happened. I hope Ashley will take accountability for the products they sell and are strong arming their customers after the fact and causing them to jump through hoops. This claim started 12/6/24 and we are now here on 2/3/25. Update to follow. Original Review: Great experience. No pressure. Salespeople gave good space while being available for questions and conversation. Item prices were set as they should be so there was no need or option for haggling, deal making, or other annoyances.

I was greeted by a sales associate as I entered the store and she did follow up with me several times. I really wanted time to browse but I do appreciate the service. When I had finally found a sofa I liked I did find this associate who eagerly helped me.

Daniel Jenkins was awesome

Dan was awesome

I received super super customer service and great assistance from Daniel Jankins

Our Sales Rep, Dan, was very helpful in the decision process and ultimately buying of the new Couch and Loveseat. It wasn't a 'hard sell' tactic, but a more relaxed approach that works for me. I'm always happy when I buy from Ashley's Furniture in RP!

Worked with Irene twice now for different purchases and she's always cheerful and helpful!

Gabe and Greg were very helpful. Excellent customer service.

Irene Thompson was super helpful.

We had a great experience at Ashley's. Irene was very friendly and helped us find the perfect couch.

Great customer service! Jenna was awesome! I love my new couch!

Daniel jenkins is the absolute best helped us find our dream couch definitely recommend this place

Greg was an amazing salesman! Great customer service.

(Translated by Google) Daniel Jenkins He helped me a lot and is very kind. He had a lot of patience. Thanks for your help. (Original) Daniel Jenkins Me ayudo mucho y es muy amable. Tuvo mucha paciencia. Gracias por tu ayuda.

Amazing shopping experience, high quality service. Very grateful to Daniel for having a sense of humor; good luck on your future endeavors brother. Will recommend Ashley furniture to my friends.

Jim was a great helping us finding our perfect Couch ! Had an awesome experience!

JIM CAVALLERO helped my Mom and I today he came to the door with a wheelchair for my disabled Mom and was very professional throughout our couch shop experience thank you Jim

Daniel and Q were absolutely amazing. They made a stressful situation fun and set our minds at ease.

Had a great time exploring the amazing selection at this vast furniture store. Decent fabric couch set with a sleeper for a great price. James was very helpful and patient and we appreciate that.

Daniel was superlative in providing excellent customer service during our recent visit. I highly recommend working with Daniel Jenkins upon your next store visit. Simply the best!

From the moment we entered the store we were greeted by Ali. He has super friendly and understanding of our needs. He answered all of our questions and explained the whole process!! Amazing customer service!! Also the manager (forget his name but just had a baby) was super polite and both were very professional!! Would definitely come back can’t wait for everything to be delivered!!! Thank you so much for your time and assistance!!!

Irene was so kind and helped me find the best couch for my situation! I appreciate that she didn’t just try to sell me a price! Highly recommend:)

Greg was very professional and valued our dollar. He was outgoing and Greg definitely gets my stamp of approval, make sure you come see him!

Jim was a blessing. I came in with my daughter to purchase a new bed! Great customer service! Thanks for all of your help! We really appreciated your time and information provided!

Great Service and Greg was amazing! Got exactly what we needed!

Irene helped us pick out the perfect dresser and she was so nice!

Irene was great! 🥰

Great customer service

Great customer service absolutely would recommend them

Jim was awesome in assisting us choose a good bed frame and mattress. Gave us lots of options and researched prices thoroughly.

If you’re looking for great customer service and comfy couches this is the place to shop! Robert helped us find exactly what we were looking for and he was extremely nice!

Greg was absolutely amazing! Very knowledgeable, friendly, professional and patient. He made this a pleasant experience!

It takes awhile to check out, but the friendliness of the service more than makes up for this. Daniel was a great sales person.

Jim did an amazing job, kind, communicative, and patient with us being very indecisive. Great job all around 10/10

Irene was awesome. Extremely helpful

Ali was such a great help with our purchase today ! He was attentive but also let us explore at our leisure. We are so happy with our purchase and experience today at Ashley ! Also Gabe the manager deserves a special mention for an all around great staff and store!

My experience with the Rohnert Park Ashley Furniture and Daniel Jenkins specifically was the best most pleasant experience I’ve had in a very long time!! Daniel was top notch….pleasant, helpful, accommodating, kind, fun, energetic….you name it!! He made my five-hour experience the very best!! And the rest of the staff were all wonderful. I have found my furniture store!! Thanks again Ashley & Daniel!!

I ordered a bed waited a week for delivery when it got there. (I have already. Discarded the old furniture).It was the wrong product they had to take it back.I went to the store and they could not get me a replacement.They expected my 84 year old Mom to sleep on the floor they had no solution for me and then I could not even get a refund $900 Not to mention it was an astronomical price for a twin XL bed frame. Now I have to wait for my money till they decide they can give it back. I cant buy a replacement until my funds are returned. She cannot sleep on the floor they said they understood yet have no solution. I had to put her up in a motel room like I can afford not to get my money back and put her in a hotel room and or purchase a new one all at once. I will never buy from Ashley again. And I've been buying from there for at least 15 years.

I like Ashley. I had previously worked with Ali, super great guy, and didn’t hover. I loved it that this time we asked if I could just purchase what I wanted, and luck have it, I could. Or I would have had to pay an extra $100 over the price of what I had to have it delivered, and my purchase was $99.00- Which I would have just walked away. No sale. Sorry to say I give Ashley only 3 stars, because of the “hovering” factor of your sales people. If your prices were not so good for furniture I would look elsewhere because of the sales people following you around so much. Obnoxiously! Ali was great tho and I appreciate him for that. You might want to have your sales people lighten up on that a lot! I know people that won’t step foot in your doors because of that reason. Again I’m happy with my purchases. My living room looks great.

Excellent!! Thank you Jim

The best furniture store .staffs are so nice and helpful even the manager .they go above and beyond to get exactly what you wanted .the best service Irene Thompson 💜 she is the best i highly recommended her

Jim was a great, low-key salesperson. We were happy to buy from him!

Friendly staff and was in and out really fast! Don was incredibly helpful as well.

Amazing team! Daniel was bery patient and helpful with our purchase!

Jim was very helpful, I even want to come back and look into a bed from Jim. He understood everything I was explaining and was awesome.

Easy place to shop,no pressure at all.

Greg was amazing very easy to deal, very nice and professional ...

Very fast and efficient!

Bought a mattress for guest room, Daniel did an excellent job helping.

Experience was great a lot of choices to make everyone in the happy. Jim was awesome and very accommodating to our needs

I just spent over two hours in the Rohnert Park store. The sales associate Q was unbelievable. So patient, helping me pick out colors, looking at the dimensions of my living room and bedroom. Definitely coming back for more items soon!

fast and easy shopping

Jim was excellent

Irene was great !

(Translated by Google) Thanks James (Original) Gracias James

Great experience from Daniel buying my furniture for my new place. Would highly recommend him.

Jenna was very helpful and friendly. No pressure.

We were greeted at the door by a salesperson. He led us directly to peered recliners as I asked. Price, delivery and warranty confirmed, and we were on our way home.

FAT 10 for Jenna !!

Irene was the sweetest and most helpful sales woman we have ever had the pleasure of being helped by. We described the size of our room and she got the set right on the first try! After touring around the store we came back to that first option she thought we would love. 12/10 service, we will be back again.

Great customer service by Daniel

James was awesome and not pushy to make a sale. Overall awesome experience.

Robert was very helpful in helping me find the bed I was looking for and smoothly checking out

We had a great experience thanks to Q, he didn’t pressure us and had lots of patience.

Daniel j was very helpful and answered all my questions i bought a love seat and a couch

We recently just bought a table and couch with Ashley had a wonderful experience! Jim helped us with with all our wants and needs. Great management and customer service!

Irene = 10/10 She immediately found the right couch for us and it was cheaper than we could find online. Hooray!

Jim was friendly, helpful and kno

Jenna has Great customer service and excellent product knowledge. She changed and moved the mattress so I can try it out. But unfortunately, I was approved for financing. Hope wish to come back here and purchase mattress and base.

Over all great customer service! Well informed and professional

It was really nice working with Irene Thompson! Has always been good with service!

Transaction and help went smoothly.

Excellent

Irene was really helpful. She helped me get my new dining table and sofas.

I came in on a mission and Jim helped me complete it! Our foster dogs sealed the death certificate on our couch and Jim helped me find a techy (for my husband) comfy (for me) and durable (for the dogs/kids) couch I can’t wait to have arrive!!

Very helpful staff and knowledgeable

Irene was the best & so friendly! I highly recommend anyone to come to her.

My girlfriend and I were looking for some new furniture for our new apartment and Irene was amazing with helping us narrow down what we are looking for and finding better options within our budget. Irene and Gloria were amazing at assisting us through the financing process! We will be back

Called 1 1/2 hours, no one answered phone.

My salesman “Q” did a great job!

Saw a couch online that I wanted so I went in so I could sit in it etc...Robert and Raj were both very helpful!! Bought the couch and was able to choose a delivery date that works for my schedule...excited to get my couch soon!!

Irene Thompson help me today, thank you.

Greg was very helpful and patient as we made many trips to the store before finalizing our purchase.

Fast shipping time and great service

Jim was very helpful for us buying a recliner and exploring mattress options! Thank you

I recently went into Ashley's in Rohnert Park looking for a bedroom furniture set for my child. Daniel was the associate who helped us find exactly what we were looking for. His communication and assistance made the entire experience easy. He was very kind and patient as I tried shopping with a toddler. I recommend this location to anyone looking for new furniture.

Greg was very helpful and attentive, will return soon.

Wonderful service, very friendly! Robert B. In Rohnert Park, CA Helped us and he took good care to look up the item I was asking for and provided very good service.

Q helped us and was super helpful. By the time we came back in to purchase, he remembered our names and he was super helpful and friendly. If you are looking to purchase from the store, ask for Q.

Every detail of the shopping, purchasing, and delivery experience of the power recliner we bought was 5-star excellence. Salesperson Ali was friendly, knowledgeable, and absolutely wonderful to work with. He made our experience delightful and easy. We have already recommended Ashley and specifically Ali to several friends. We had shopped elsewhere first but Ashley’s range of recliners and pricing were best. The delivery was also the best delivery we’ve ever had. We are delighted with the recliner! We will return to Ashley for any furniture needs in the future.

Dominic was extremely helpful and made my shopping experience easy. Will return again in the future.

Great experience at Ashley Rhonert Park..! Very welcoming and helped us with our couch. Very prompt and friendly definitely recommended I’ll be back for my furniture purchase.

Very friendly and helpful.

Ali was a wonderful sales associate. He left me to peruse but when I found an item also showed other options. Knowledgeable but not over bearing

Was amazing he was helpful with all my. Questions and also look for what I needed exactly thank you Q for your great service

Irene is friendly, professional, and knowledgeable. Highly recommend.

Very helpful... Good price.... Thanks again!

Jenna did an amazing job with helping me find a perfect matters .

Jenna was very helpful and knowledgeable. Felt very comfortable with my purchase and the process

Came in to buy a couch that I had looked at the day before. Was greeted at the door by a friendly salesman. Took him to the couch I wanted, asked a few questions about it, got the answers quickly and purchased the couch. I was in and out within a half hour… Which included setting up a delivery date. Great experience, will definitely come back for other pieces of furniture.

Q was friendly and helpful

Robert was great and very knowledgeable about the furniture. He sat down and took his time He made sure that I got the sectional couch in the color and material I wanted. I will back for my future furniture needs

Irene is very genuine, and super helpful!!!

Gabe and Q, we’re great. They were very knowledgeable took me to exactly the location of each item. Financing was an easy process too

This is a very large, beautiful store/showroom with a wide variety of very nice looking furniture styles. I have purchased several items and am getting compliments on my choices.

Irene at Ashley Rohnert Park was incredibly helpful when we were sofa shopping. We will come back in the future.

Irene was very helpful and directed me right to the style of tables I was interested in. She also did not make me feel rushed to make a choice. The manager and her were very kind and 49er fans which made it 10x better.

I would definitely not recommend Ashley Furniture to anyone. We bought a living room set. Ashley was only giving a partial delivery because the couch we had purchased wasn’t available when it was supposed to be. The ottoman looked much smaller in their giant store, it’s far too big for the living room. When I called them immediately after delivery they told me since I didn’t send it back with the truck they wouldn’t let me return it. Since it was a partial delivery, so they would be back in a week, it seemed it would be easy to take the ottoman then. They refused and of course I canceled the rest of the furniture. Very inflexible and uncooperative. My feeling is I was willing to work with them on the partial delivery they should have worked with me on the return

Jim provided a wonderful shopping experience for us. He was knowledgable, professional and patient through the shopping and purchasing process. I can always count on Ashley Furniture for friendly and personable associates. Looking forward to my next transaction with Jim. Thank you!

Miss Jenna was amazing with her service and knowledge of what I was interested. She was perfect and Mr Raj was also helpful with tips on what I needed. Thank you!!

I only wish they had their recliners closer together. It's hard walking all around to check the inventory. Otherwise, salesman was friendly and didn't push a sale. Kudos to him.

Irene helped us today and she made everything sooooo easy! I was scared cause this was my first time financing but she was so much help!!!

Irene was very helpful and knowledgeable and helped us find a good couch for our home.

Irene was so helpful , help us get exactly what my mom was looking for . She was super friendly. will definitely come back to Ashley

Thank you Jenna for helping us get the power lift chair for my parents!

Thank you Irene, for helping us fine the perfect couch for our new apartment!! Made it super easy and convenient!

Irene was amazing. She helped me find the most comfortable chair made for me. And the store was beautiful! And the service was second to none. BEWARE ALL SALES FINAL Update chair not best for my back and can not return!!!😡😡🤬

Thanks for the great service Jim!

Jose was patient and easy to work with. Didn't feel any pressure to buy. We were able to build out several couch configurations to compare pricing with ease. Thank you Jose for a great Sales experience.

Ashley sold me a defective couch and refuses to refund me. I have contacted the BBB

I bought my couch on 12/30 and they told me deliveries were booked until 1/24. I booked the 1/26. I asked how deliveries worked and the sales person told me they would call me the day before to set up a time to deliver. I never got a call today 1/25, so I called the store. The person I spoke to said they don’t have my couch in their warehouse and they are waiting for it to be delivered from overseas. She said, “it looks like someone rescheduled the delivery for 1/31.” Which I wouldn’t have minded but they never called to confirm that day or communicate the issue! I got rid of my old couch yesterday expecting to get a new couch tomorrow. Am I supposed to use camping chairs for the next 5 days?! I asked to speak to the manager and was put on hold. The hold lasted so long it hung up on me. I called back twice and no one answered. 2 hours later, I finally spoke to the manager and asked if I could get a sooner delivery date or at the very least, my delivery fee refunded. He said they aren’t allowed to do discounts. Great customer service Ashley.

The store stood by the warranty - less than two weeks from the expiration. They guided me through the claim process and made things easy.

Easy peasy to order. Let’s see if they come on time and in good shape!

The salesperson, Ali Shimi, was awesome. The prices were very reasonable.

Jim was very helpful and efficient for our quick purchase of a bunkyboard (low profile box spring) for my mom.

Jenna was a friendly outgoing sales person.

Greg was great! Helped us find something that worked for us and made the entire process a breeze.

Ralph did an outstanding job in helping us select, paying for, and arranging delivery of our furniture.

Greg was exceptionally helpful and patient with my many questions. We are leaving with a beautiful new bed and a super comfy mattress!

Very experienced and professional staff. They were kind, patient and eager to help.

We were met when we came in by a friendly salesperson and showed everything in store that was available for our needs. I just wish customer pickup was available as delivery fee is substantial.

Very kind and respectful people, their sales agent was very patient with us, thank you Ashley Furniture.

Ali helped us and was great throughout the process.

Jim was very helpful in helping us decide which furniture which would fit our needs.

Irene is the best!! We will keep coming back to Ashley furniture if Irene will help us! She has sold us a new bed, sofas and entertainment center. We will be back!

Great experience on behalf on Management and Associates. They provided us with great deals and were very attentive toward our needs. Thank you for your help Jim!

Irene's exceptional assistance turned our sofa shopping into a delightful experience. Her expertise and friendly approach helped us find the perfect sofa, making the entire process easy and enjoyable. We're grateful for Irene's outstanding service!

Ali was very kind, patient, & helpful. He made our checkout process extremely easy.

Ashley staff is great to work with. Makes you feel good about your purchase.

Low pressure and made me a deal on some stuff so very happy

I got what I needed quickly with excellent service.

Was a great experience, friendly service, and quick delivery times.

Ali Shimi was an excellent salesman, and was able to confirm my delivery date before Christmas, which was very important to me.

Ralph assisted us through our first new couch in over 15 years. Super patient and helpful and also was able to get it to our door before Christmas. We couldn’t be more excited. Thank you 🙏🏼 The Thomas Family

Jim was excellent, we were initially shopping around but he made it very easy for us and we were able to walk out with just about everything we needed for our new home. Thank you Jim!

Jim was professional, informative and extremely helpful. I was able to purchase a bedroom and livingroom set in a matter of hours with his assistance. When I return I will be sure to ask for him.

If there is option to give zero I would. Costomer service is just below zero, horrible. they don't listen to your problem after you spend thousands of dollars. I just went to Ashley Rohnertpark to discuss about my Tempur-pedic mattress I brought it from there that has a little issues but all they did was gave me number of Tempur-pedic without listening the real issues and told me they cant do nothing, they think i dont know how to get number . Just they are doing is passing the ball.😡 Never again.

The furniture I ordered was on back order but that was alright. They gave me a notice that the furniture would be available Wednesday after thanksgiving, but it got delayed. A week later it got delayed again due to being damaged in shipping. This is ridiculous for how much I paid for in shipping 12/9/23 Update: I just got a confirmation email for re-delivery later next week. But the address listed was different than the one I put in. It was correct in my previous two confirmation emails so I don't know what happened. I went to change it and despite it being 100 feet away, my shipping date was automatically canceled and I was received a message that it would be another 48 hours until it can even be scheduled. I'm so close to just canceling and going elsewhere

Appropriately informative, not intrusive

Jim was great. So far, so good. Let's see how delivery goes!!!

Jim was very knowledgeable, helped hunt down exactly what we were looking for. :)

Gave was a great help, awesome service!

Irene was very helpful and helped us find the perfect couch!

Jim was very welcoming and helpful. Easy experience. Great customer service.

Great service! Jim was a pleasure to work with!

got my first couch there and the person who helped me was very helpful

Great service, pleasant experience.

James sales was great! Had so much patience with me, and my decision showed me all the options I had under my budget. He was so helpful thought the transaction. I will definitely return.

Jim was very helpful, along with management. Everything was smooth and easy.

Jim did an amazing job helping us purchase our dining room table. He was knowledgeable and showed us exactly what we were looking for! If you ever need any help with purchasing furniture go see Jim!

Excellent costumer service, and very friendly staff !!

I was greeted by Don Nguyen at the Rohnert Park store and had a very relaxed experience. Finally settled on exactly what I wanted and made a purchase. Delivery is about 2 ½ weeks away. Overall everything was great.

Was in and out in 20 minutes

Jim was great and very helpful, would definitely come back again

Irene and Dave are great. Listened to my needs. Efficient transaction and price point met. Thank you.

Got a really great deal with what I want thanks to Irene

Q IS GREAT!

Shout out to Quoc! Thank you for all the great help!!!

Irene was amazing! She supported us in getting a great couch for a better price. She made us feel very special and would definitely want to buy from her again. Thanks Irene!

Good selection, good price, great service and advice.

Irene was very helpful, thank you so much!

I got the Sophia sectional which I love!! My boyfriend, son and I went to this location already having this sectional in mind. We were walking around the store trying all the different couches when we finally came upon the Sophia one that was in my online shopping cart. Right at that moment one of the store managers noticed us and began to assist us. He was extremely friendly and helpful. He called over a colleague to also assist. As it happens, the colleague had bought that couch for himself 6 months ago and the manager was also about to buy that one as well. They both agreed that it was the best bang for your buck. They also talked me into getting the couch installed by their team, which I was hesitant about but now so so thankful for. The delivery took less than a week and the install was so easy and stress free.

Ali was very helpful!!

I had a very nice shopping experience at Ashley’s furniture store. The employees were so down to earth and were very patient with me, especially the salaryman Jim that helped me. I was really pleased with his attitude and the way he reassured me it’s ok to take my time. Great place to shop.

From the moment you walk in you are greeted and helped. Not pushy but very helpful. And they have a ton of furniture on display.

We had a wonderful expirience buying our furniture Irene was very helpful and answered all of our questions. Overall a great experience.

Our sales representative, Jim Cavallero was a true professional. He was extremely attentive and made sure my wife felt comfortable with the entire experience. I appreciated his attention to every detail and we definitely will be back to purchase from him again soon. Thank you for an enjoyable afternoon of spending.

We were greeted at the door by Jose asking if we needed any help finding anything. We told him we where interested in some bedroom furniture and mattress, he informed us of the locations and told us to let him know if we needed assistance.. He check on us occasionally but did not hover... He was very helpful in assisting us with both furniture and mattress selection... great experience!

(Translated by Google) 100% James treated us excellently (Original) 100% James nos atendió exelente

(Translated by Google) I visited this store for the first time, run by my granddaughter, and I fell in love with the variety of modern furniture and everything they sell for the home. Excellent seller attention. Gentle. Educated and concerned about helping me find what I was looking for and that was in line with my finances. Mr. Rafael. Thank you for your time. I recommend this store 100% (Original) Visite por primera vez esta tienda llevada por mi nieta quede enamorada de la variedad de muebles modernos y todo lo que venden para el hogar. La atención del vendedor excelente. Amable. Educado y preocupado por ayudar a encontrar lo que buscaba y que estuviera acorde con mis finanzas . El Sr. Rafael. Gracias por su atención. Recomiendo esta tienda al 100%

What a joke of a store and "quality" furniture. They run it like a high-pressure used car lot. And salesman follow you around. It's a poor way to run a company and an insult to potential quality customers. I get some people who need help, letting the customer come to you or at least letting them know you're there to help them with any questions is less pushing unwanted sales pressure. Read the room! Definitely disrespectful.

Jim was very helpful and informative with my purchase. Very happy with my purchase and looking forward to future purchases with him

I just wanted to say what a seamless process it is to work with Jim. Every time we purchase furniture from Ashley Furniture in Rohnert Park, he is our go to person. He’s consistent, not pushy and is honest with his feedback of his products in his store he work at. Thank you Jim!

Very nice salesman. Not pushy.

Disappointing. Feel like it is happening more often than not these days when stores close prior to the listed closing time. Drove all the way out here from afar to check one dresser. Arrived 25 minutes prior to the store closing, which is plenty of time to look at the one dresser, only to find all the doors locked and lights inside dimmed. If you want to close at 8:30 than list 8:30 not 9 pm.

Great customer service in purchasing two chairs. Eric was able to get us the discounted online price plus other discounts on the chairs and the delivery. Highly recommend.

Jim is wonderful at the Rohnert Park location, we left with the best couch that’s the perfect size for our house. He helped us every step of the way!

Great experience!

Irene was so sweet and very helpful at all , great customer service , Thank you so much

Just walked out from Ashley store at Rohnert Park. Our salesman Quam he is great! He is very helpful and so as their manager. They are easy to work with and trying to offer the best deal. Overall, it’s very good experience we had today.

Ashley is great place , had a great experience with Irene T At the Rohnert Park location, very professional and great customer service!!

Irene made it quick, easy and simple. I found exactly what I was looking for and was out the door within 30 minuets of entering the place.

Excellent selection of furniture with cost saving deals. Quick service, there to help you and get the best deal possible.

Helpful. No pressure. Knowledgeable.

Ashley Furniture has such cute stuff right now and there affordable! Ask for Robert, he is super nice and very helpful!

Ralph is the man!

The staff was friendly and knowlegable Q was a great sales associate

Good service and selection

Awesome store

Ask for Jenna, she was great.

I placed an order and was told I’d be getting it on Thursday. Apparently it was back ordered and nobody bothered to tell me therefore, I have now canceled the order. If people are ms.

Don was wonderful, and assisted us in getting the best deal possible. We did not feel pressured on our visit. Appreciate the great service. Excited about getting our new furniture this week.

Jim was so patient with us, and he delivered excellent (and better) customer service with us. If you go to Ashley’s PLEASE GO TO JIM!!! He truly cares.

Jim was amazing 10/10 recommend him, patient, kind, and knowledgeable!

the store experience was fine. delivery experience not so good. received phone call they would be here in 17 min which was more like 35 min. why call? the delivery man was fine but they were over loaded with work. they didn't come till almost 7pm what a wasted day

Jenna very helpful, able to show me exactly what I wanted.

We liked the salesperson who took care of us, great prices and we found what we were looking for. We had visited the Lazy Boy showroom previously and did not find a couch that made us happy.

The employee, Irene, was very helpful and informative. She greeted me right away and attended to my questions and interests as I looked around for a couch.

Jim was an excellent salesman and we will use him again.

Jim is wonderful!!!! Friendly and knowledgeable!!!

Q is awesome

Jim was awesome!

Jim was awesome, he helped us every step of the way.

Wonderful and seamless experience! Ralph was great to work with and went above and beyond to help us furnish our new home! Thank you so much Ralph!!

Greg was awesome

Friendly service, great deals! Came in with a specific budget and style in mind and Ralph was able to help me find the perfect couch, and saved me a few hundred dollars too! Very happy and can’t wait for the couch to arrive! Had to change to 3 stars as the couch was supposed to deliver 10/4, then got delayed to today, 10/12. Just got a phone call that now they can’t deliver until Saturday 10/14. Extremely disappointed that this couch is now delayed 10 days and don’t fully trust that it will even arrive on Saturday.

Ask for Jim, he's awesome. Spent time with us to thoroughly understand our needs and helped us out. Quality furniture for all budgets, very helpful staff.

Gabriel and Robert were so helpful with my wife and I getting new furniture even though we were just looking they helped us fall in love with the set we bought. We don’t regret it at all. Definitely had a great experience.

We had the pleasure of working Irene when searching for living room and dining room furniture. With kids and dogs running around it was important for us to find things that matched our style but were also durable and could withstand heavy traffic. She made sure we had a chance to explore all different fabrics and helped lead us to the perfect set up! We couldn’t be happier with our new furniture and would love to work with Irene again in the future!

Bad experience. We bought a couple of accent chairs and when they delivered one of the chairs was without the box only plastic wrapped. It had a huge stain on it. We talked to the manager and we told him we want to get a replacement or returned and they said we can't return them nor get a refund. It's really frustrated. Worst experience buying from Ashley.

It was my first visit at Ashley’s . They have varieties of furniture. Also, have good deal on it. Greg helped me and my husband with our bed. He was pleasant and calm. He made our experience ‘the best’. He also gave us good deal on bed panels and mattress. We will definitely come back because I am going to buy a sofa set that I really loved it.

Very impressive and pleasant experience. Everyone was pleasant helpful and professional. Will do business with Ashley furniture again and recommend Ashley furniture to everyone I know.

Jim was extremely helpful with our purchase from the moment we walked in the store. I appreciate the fact that he was very patient with us

Lovely showroom, warm and informative sales staff

The employees were very helpful and responsive to our needs.

I've gone to Ashley twice in the last 7 years for couches and both times have been great experiences. Today I worked with Robert, he was helpful, patient, and funny. I didn't feel any pressure to purchase anything or to rush into a decision. I highly recommend this Ashley store.

Great service! Made a large purchase painless. I’d shop here again.

Jim was great! Very helpful and friendly.

The in-store experience was fine. The prices were reasonable so we purchased a sofa and love seat to be delivered 9/23 (two weeks later). The morning before, we received a text message confirming the next day delivery. The morning of, we woke up early to get rid of our previous couches but when he hadn't heard anything, my boyfriend called to find out that they had been on back order since 2 days prior. The day before the text confirming delivery. Now I'm stuck sitting on hardwood floors for the next week with a screwed up back.

Greg was helpful, efficient and knowledgeable about the nightstands that we purchased and the recliner sofa that we were eyeing.

Attentive staff, good selection, good pricing!! Cavernous building. Be prepared to take your time looking at the selection.

Jim is great 10/10 would recommend!

Never again shopping at Ashleys. Their delivery is so messed up they deliver packages at the wrong place and do not take full responsibility claiming that the buyer gave the wrong details. They charged me for a matress cover and its been a month now with no delivery. Beware when shopping there.

I went to Ashley’s to look at sectionals. I was greeted at the door by Ralph who assisted me. There was no pressure and Ralph was thoroughly courteous and professional even helping me pick up some clearance items. Purchasing the sectional was easy, quick and Ralph did not encourage me to buy any extras. I’ve been purchasing my furniture from Ashley’s for years and will continue to do so as long as I receive good customer service. To me, good customer service and company’s that back their products are better than low prices.

Jim was very helpful and answered every question we had. He was kind and made excellent recommendations. I’m delighted with my purchase

Quick and easy! Jim was wonderful to work with, I got exactly what I was looking for at a great price. Highly recommend!

I’m happy with the furniture I received, but not stoked on the set up. They deliver the products and build them for you (very grateful for that) BUT carelessly. I now have 3 scratches across my floor.

Horrible service. Unhelpful, Unreliable. Was told that my 3 month delayed delivery wasn’t their problem. Essentially been told I’m SOL and that it sucks.

Greg was awesome ! If he was a bed I would buy him.

Jim was amazing. Thank you for everything.

Irene helped us find a wonderful table & it was in our budget! Thank you!

Q was great! Answered all questions and got us a great deal on a rug and couch! Will update after delivery but should be all good

The manager was very knowledgeable, polite and professional.

Gabriel always helps us out, we are returning customers and will continue.

Jim was very helpful and polite. Very good explanation and great customer service.

James was a good guy

Irene was so helpful, made sure the couch we wanted was in stock and made it quick and simple for us to get ordered!

(Translated by Google) Everything has from good service to good attention. But it does not have easy access for disabled people like me, electric carts for shopping and seeing the inventory or accessories is a disappointment, they need that and the wi-fi cannot be accessed to their cell phone accounts. It is a frustration. 0 and we are clients for more than 3 years. (Original) Todo tiene desde buen servicio asta buena atencion. Pero no tiene facilidad de acceso par discapacitados como yo los carros eléctricos para compras y ver el inventario o accesorios es una decepción necesitan eso y el wi-fi no puede una acceder asus cuentas de celular Es una frustracion. 0 y Nosotros somos clientes ya por mas de 3 Años.

Q was great and very helpful!

The sales associate was helpful, but not pushy. Tons of selection, and we got a good deal on a beautiful bedroom set.

Irene was very helpful and listened to all of our questions and thoughts about our new couches. They were able to work with our timeline and provide us with a good deal. As we are refurnishing a majority of our house, we will be back when we’re ready to tackle the next room.

Greg was very helpful, plus 1 customer service! Thank you so much!

Jim was great. He helped me get a new bed and a new couch. Was helpful and very friendly. I'll definitely come back!

Wonderful experience with Jim at Ashley Furniture. He answered all my questions and allowed me the opportunity to really look around and take time to make a decision as it’s a big deal buying furniture. He negotiated a wonderful price that I couldn’t refuse and I was finally able to purchase a couch, loveseat, and recliner for my family.

Jim was great and very helpful and I had a lot of options.

Jim was fantastic!!

Thank you Jim! Your awesome!

Excellent service and professional knowledge. Very helpful!

Both Ali and Greg were very helpful.

Rudest customer service experience I’ve ever had. Can in to buy 2 couches that I had looked at the day before. Rude mouth breathing moron at the front greeted us and mid sentence of me responding completely disregarded me to try and hit on an older lady that walked in behind me. Ended up walking out after “sales manager “ was also rude and told me “ you won’t find a deal like that anywhere ” and walked away. Who ever owns this establishment needs to know you are losing money because of your rude staff.

Jim did a great job today. He was extremely helpful and knowledgeable about the products we purchased.

We bought a sectional sofa for my grandma, who is particular about her furniture. Jenna was very patient and helpful and even rearranged some sectionals to give us a better idea of the layout we were looking for. She was excellent! And the Labor Day Sale prices were unmatched. Highly reccomend.

Jim was very helpful and friendly dar price thanks

I was greeted as soon as I walked in so I could talk about what I was looking for. Ralph Hernandez took me to all the recliners in the store that I had described. He stated the price and fabrics/colors that were available in each particular chair. The whole experience was really relaxed (No pressuring tactics). Ralph pointed out each item he was including on the bill so I understood what each charge was for. Great salesmanship and a beautiful store.

Greg was incredibly helpful with our purchases!

Irene was wonderful!!!

Jim was very knowledgeable and saved me thousands on a new bed. Thank you

Jim was efficient in helping me with my transaction