Ashley HomeStore Rohnert Park, CA 94928

Ashley HomeStore Rohnert Park, CA


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today

Customer Reviews
4.4 Star Star Star Star Star
(1328 reviews)
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Great experience working with DeMario. He was patient with us when dealing with a frustrated child all the while working to get the best deal possible on the new furniture we needed, a real asset to Ashley!

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It was a very easy purchase and the customer service was excellent.

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JD was the perfect salesman. Very knowledgeable, easy to talk to. We were very comfortable working with him. If I buy again, I will look for JD

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OK.

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Lots of help selecting items. When there was a problem with one piece on delivery, customer service was very professional resolving the situation. Replacement within four days. Very good service.

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Furniture store with reasonable prices.

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Awesome experience fast and very helpful , awesome prices and very good deals would recommend to buy here anytime , ask for Tom !!!

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We drove to your store from San Rafael today only to arrive to a closed store at 12:55 pm until after 2pm if not closed all day.  No signs on the door saying why the store was closed or if it would reopen.  No one answering phones on main number or customer service line.  If your website, phone message, and front door all say you are open there should be a sign explaining why you are closed.  We waited with 3 other couples trying to figure what was going on.  The lack of customer service or concern is unacceptable.

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We found nothing we liked, no one help us out.

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Worst customer service and montage is a rip off. After dealing with montage and Ashley rohnert park for six months I reached out to corporate. This was the response I received...guess my furniture will not be repaired. Kim, Thank you for contacting Ashley Furniture Industries, Inc. in Arcadia, WI. Each store is independently owned and operated. Some retailers offer Protection Plans or additional warranties, which are third party companies. Ashley Furniture Industries, Inc. is not liable for any of these types of warranties. Please contact your authorized Ashley dealer to assist you further with your concerns. Peggy ~Ashley Internet Communications

Star

delivering came on time just to find out that my mattress was on back order; When I was sold the full set the rep never mentioned that the mattress was on back order. I guess due to sales credit. I had several phone calls and texts to remind me of delivery time. I spoke to one customer service rep previous to delivery and Ashley still fail to advise me of a back up order. On delivery day I call Ashley to inquire about time frame for the mattress and the first rep name Anna hang up on my while I was on hold. The second time I call the rep Jessie told me that there was no way for her to tell me of availability date because her system had no access to inventory until the truck was back to warehouse. Do they keep all of their inventory on one delivery truck? She had no sense of urgency to resolve my issue, I guess they already made their sale and the rest is of no importance because they are not the ones sleeping on a mattress box tonight. What a joke of a company that tries to offer you an honest personalized buying experience covered by horrible sales tactics to make commission.

Star

To get to the point I've had the worst experience with Ashley furniture they don't get your stuff to you when they tell you everything's on back order they bring you damage stuff and customer service, manager, staff could care less for their customers. And you cannot return. I do not recommend Ashley furniture. I've literally cried of frustration because the holidays are coming up and we still don't have our couches that we ordered 2 months ago. If I could give zero stars I would.

Star

Cheap furniture, especially for their high costs. Buying anything there is a ridiculous production that takes forever just to get rung up. They demand you tell them your name, email, and home address even if you're just paying for a pillow with cash. This place really is the equivalent of a shady car dealership in furniture store form.

Star

Failed to go through with 3 delivery dates, now it's been over a month since we ordered. We just ended up cancelling our order and now they say our order was never even in their system. If I could give 0 stars I would.

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Pushy attitudes cheap furniture overpriced never recommend.

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They don't even deserve one star.. WORST company I've ever dealt with. Save yourself and your money and take it somewhere else!

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Worst customer service ever. I've been trying to get an entertainment center since December it is now February 24th. The first 1 was broken then they sent the wrong 1, then they sent another broken 1 and the manager Eric Reed won't even take my phone calls. Needless to say I will be going somewhere else for furniture.

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Worst experience of my life, unprofessional staff, took 1 month to get my bed, broke in a week and is taking 3 months to get it fixed. Cant even return the NEW MODEL Bed. Receiving broken parts to this time. My calls are returned in 3 days to a week for a question to be answered. Spent time off from work to wait for technicians to "fix" or bring parts to my house. Save time and money by NOT purchasing any products from Ashley Furniture Rohnert Park.

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