Ashley Store Roseville, CA

After shopping other furniture stores I was feeling defeated that quality service and products were a thing of the past. Until we came to Ashley! The showroom was well lit and inviting, staff very friendly without being pushy and our salesperson, Maria, was top notch!!

Best buying experience I’ve had at this store in years! Kam was awesome.

Overall great experience, but not a 5 star review due to not being able to change the time frame of delivery without changing the day. When spending a good chunk of change on furniture it would be nice to be able to choose a delivery time

We visited Ashley Furniture in Roseville today to browse some bedroom sets and were assisted by Eloise, one of their sales associates. She was exceptionally knowledgeable and professional, guiding us through all our options and explaining everything clearly. We truly feel her outstanding service deserves recognition within the company. Thanks to her help, we decided to make a purchase and use the financing option, which was a smooth and effortless process. We greatly appreciate the excellent experience.

Great place friendly environment. Bought 2 couches on black friday and was told someone would call me about delivering both couches. When they called I was told 1 of the couches were backorder. And I was going to have to wait an additional week for the 2nd couch. Was not told the couch was on back order when purchased. A little deceiving when buying and dealing with 2 different days for couch deliveries. Not what I expected for the money I spent.

Ashley Davis was fantastic of helping us to pick the mattress and a bed frame. The Tempur pedic mattress is the best. Thank you Ashley.

Found the chair we have been searching for. Yaay!

Horrible experience with their online and in-store service. I came into the store to buy a sofa, not realizing they charged me more than the online price— even though the sales rep saw the price on my phone. I’m sure it was just an honest mistake, but it was still frustrating. Later, I purchased a dining set and requested a price adjustment after the price dropped. They hesitated to adjust it, and on top of that, they refused to refund the tax I had already paid on the difference. Overall, the lack of transparency and customer-friendly service was really disappointing. I expected better.

Came initially to test out some beds, check some different comfort level. Then had an associate give a bunch of good Information about the beds and explained about the services offered. Returned and didn’t see that person when I came back ran into another person names Ashley Davis just as knowledgeable as the first person glad to see everyone at this location knows their products well. After finishing up the financing part which was simple I did notice the other person but I forget his name. All in all it was a great experience, good staff, have purchased here before and enjoy the delivery experience as well.

Great service and delivery, the movers were very carefull.

Very nice lady Lori ! ❤️

Music is too loud!! Can't hear when salesperson tried to help me. Selection is not that great. Went elsewhere 😕

Our sales team was helpful very nice and gave us a great deal

Lori was very friendly and knowledgeable. She gave me space to shop independently, but checking in as appropriate. She recognized me when I came back in a few weeks later and helped make the sales process easy without ever feeling pressured. Looking forward to my delivery soon!

We had an amazing experience. We found a beautiful couch with the help of Kam; she guided us to a perfect fit for us and our home. I would highly recommend coming here for your furniture needs. Prices were much more reasonable than Living Spaces as well.

Easy process. I walked in knowing what I wanted. Mark was able to help me and everything was quick and painless.

Professional and personable staff! Everything looks great and we’re so excited to have our new bedroom set! Thank you!

Ashley Homestore was exactly what I hoped it would be. The sales associate, Eloise , was both professional and friendly. She answered all my questions and presented all my options clearly. Thank you Eloise

Great service and quality furniture. Aley spent a good amount of time with me making sure everything would fit and work for my room.

Drivers were extremely helpful and the app made tracking their arrival super easy! Great experience and love the new furniture.

The sales rep, Erin was very knowledgeable and took her time with us. We got all we needed with great discounts. Thank you

The buying process is very straightforward when they take your money. They scheduled a delivery for Friday (3 days from purchase). The Chatbot gave us up-to-date information. Our window was between 12 and 3 PM. 3 PM came and went and we were still 3 stops away (out of 6). The delivery time was updated to 6 PM. We had to cancel because we could not take delivery at that time. Then it took another week to get it rescheduled. Disappointed in the lack of communication.

I bought a love seat and sofa seat in store a couple of months ago. And when it was delivered to our house, we realized it’s too big in our house. We wanted to return the one piece of the sofa seat ( it comes in 3 pcs) after 30 minutes it was delivered. And I was told they don’t accept returns. I even asked them that I could switch it with different items but there answer still NO. They should have told us or gives us a heads up about their return policy. THEY DONT HAVE COURTESY TO THEIR CUSTOMERS.

Mikayla (Kk) and Desiree are both rockstars and need a raise asap. As for the delivery service, horrible. Property damage, manufacture pieces missing, and electrical problems. All problems that won’t be fixed for weeks and maybe even longer. UPDATE: The nightmare continues. We finally received a replacement nightstand after a month of waiting and it is damaged!! Now we have to wait god knows how long for “replacement parts” never to come (as they never did the first time). If I could just return everything I bought and go somewhere else at this point, I would. This is unacceptable customer service. I could go on, but I’d be writing a novel at this point.

K K was a wonderful sales furniture lady, she made it easy to buy what I was looking for:) Great service .

Went to Ashley Store and spoke with Maria. Showed her a picture of the loveseat I wanted and she took me to where they were. Was able to sit, lay and recline on the loveseat. Maria had another customer that wanted her attention so I told her to go take care of them and come back when she was done. This gave me time to really test the loveseat out without any interruptions. Marie came back and I purchased the loveseat. I must say that Maria is so friendly, super nice, helpful and did not try to up-sell me on anything. Maria was great to work with and if I ever need anything else I would ask for her. Will post a picture of the loveseat when I get it.

Seamless transaction this morning. Went in and KK helped me right away. She was very knowledgeable about the products and where they were in the store for me to see. Would recommend!

Vermo was our sales person and he was excellent. He was very informative about the furniture.

Awesome service. Everything was delivered on time. Delivery drivers were great. The whole process was very smooth. Thank you

Maria was very pleasant and helpful. We’ll gladly conduct business with her and this store again.

Maria was friendly and knowledgeable providing excellent information on reclining loveseats. We believe she went above and beyond in helping us get the best values in a no pressure environment. Thank you Maria.

Love our new couch. Working with sales associate and management was very easy and stress free. We were able to get delivery the next week. Delivery crew was great. Thank you

Very poor service!

Excellent service. Store rep was very friendly and understood our needs. Extremely helpful. THe whole process went smoothly. Delivery already scheduled for two days from now. WOW! That's fast service.

Everyone from Aley the salesperson to the delivery guys was fast not pushy and professional.

Maria T. at the Roseville store was amazing. She greeted me with a smile and spent an amazing amount of time with me smiling throughout. She even dug in and helped me move heavy sectional pieces so I could visualize and measure the configuration I wanted. She was super easy to work with and really patient. I left with the purchase of a new sectional and a recliner to my name. I was pleasantly surprised at how soon they will be delivered. Ask for her if you go in.

Good selection salesman was great

Aley was a fantastic trusted advisor! I highly recommend her approach and experience. Thank you. Sheryl

Nice store

Maria was amazing! We got exactly what we wanted at a good price!

Tina and Andy were amazing to work with. Tina was so attentive to our list of must-haves and helped us pick out the perfect bedroom set , mattress, and adjustable base. We went to a few other stores in the area the same day and Tina and Andy’s customer service was 100% the selling point. They went above and beyond to make sure we got what we wanted and more. Will definitely be back to purchase any furniture needed in the future. Thank you, Tina and Andy!

Our sales lady Maria, was very polite and professional 👏 the store was very clean and pleasant to shop at

O, wow. You deleted my review , how I was waiting instead 3 weeks-5 weeks. How you didn’t delivery a part, how you told me in the shop, don’t worry, we will deliver for you faster- we will call you tmr . No one …. So smart, and very bad marketing!!!

Easy, no pressure experience. Maria was fantastic!

Maria was so helpful and knew where everything was located and quickly answered my questions.

Great store and professional customer service. We bought a beautiful table with chairs. Thank you so much!

The representative by the name of Kam was great. She was able to get us the best deal on a sectional and king size bedroom set. The service was great with no complaints. I highly recommend working with Kam. Thanks 😊

We had a wonderful experience purchasing our sofa with the help of Yama. He was professional, friendly, and very helpful throughout the process. Yama made everything smooth and easy, and we really appreciate his excellent customer service. We’re very happy with our purchase and highly recommend him to anyone looking for furniture.

This is a great furniture store. The most important thing is best advisors. Listen to your needs. That’s why I shop here. I would’ve liked that if they paid for the delivery since I spent over $2000, but I did get a 15% discount for Labor Day.

Tina was awesome and the service was next level thanks Ashley Furniture Roseville!

Maria was great. She worked within my budget and got me what I wanted. There was no haggling and I was out of there in less than 30 minutes.

Excellent.Yama Sarwary was Professional and personable. He did an excellent job helping me out today. I will continue to contact him when I get more furniture.

Highly recommend Bahar she has great taste she is amazing she recommended us cute comfy couch . Thank you Bahar🙏

The service was excellent. Kenda was extremely knowledgeable, resourceful and helpful

Nothing on sale was available.

Maria was a charm to work with

Hello... I had a great experience at Ashley... Associate Kenra was very kind. friendly and willing to help. I was undecided ...came in the store 3 times.. Kenra was very patience and very professional each time. I did end up getting the recliner. I love it!

Service was excellent.

Maria was amazing! She welcomed my husband and I warmly as we entered the store. We were looking for a new mattress and she elaborated thoroughly about the various options available. Not only did she provide us with an abundance of information, but she made us feel comfortable and ultimately satisfied with our mattress selection. It was an easy process. Hopefully Maria is awarded a nice lunch!

I just purchased a new recliner sofa for our living room. The sales rep ( K K ) was awesome!!! She worked out a couple of sale maneuvers that insured me of a Great ! Deal. So proud of her kindness and respect. I love Ashley’s!

When I walked into Ashlee furniture, I met a lady by the name of Lori, she was very friendly and knowledgeable about all the items that were for sale. She immediately talked me into a Tempur-pedic mattress, and when I laid on it, I felt like I was in heaven, and I had to have it. She was so wonderful and I really enjoyed the experience with her. Thank you.

We were on our way to different furniture store and were passing by so we stopped in and we are so glad we did! Aley helped us and she's awesome! Thanks for taking such good care of us!

Pleasant and easy.

Sales person was very helpful.

I had a wonderful experience with their employee Ashley Davis - she was friendly and helpful. I am looking forward to the delivery of my new bedroom furniture.

Wonderful experience buying in Ashley Store in Roseville, the special customer service and great help from Maria Torres and her manager Aws were foundational in our decision. Thank you for a great service!

Friendly sales staff good selection all went well

great customer service they will serve you well

We were very impressed by how everything was handled by Erin Brock of Ashley Furniture. We went in to purchase some Wall Art which the website showed was available in the store. It was not in store, but Erin was able to show me photos to insure us it did have the look we wanted. The art arrived in a timely manner and was everything we were expecting.

Poor quality furniture- would not repair my expensive table where all the finish wore off- They do not take care of their customers- I will not shop there again-

We had a great experience today. Went in just intending to shop around and potentially go to other furniture stores in the area. We’ve had our current couch and chair for probably 13+ years and both are now officially broken so time was of the essence. Kam helped us today and made the experience that much better! We kept going back to this one couch with amazing fabric that is super durable and constructed to last, she even demonstrated with her pen how the material won’t scuff or rip. We got the extended warranty for peace of mind, knowing if something were to ever happen, we can get it fixed without having to fork over more money. We got a great deal on the sectional, and she even helped us with configuration and we ended up customizing the layout of the couch a bit, and got exactly what we wanted, in the color we wanted too! Delivery next week, not bad at all! Overall, would highly recommend Ashley Furniture, and ask for Kam, she was genuine even as a salesperson, she did her job exceptionally! I hope she gets all the praise she deserves!

Today was our first time visiting Ashely Rosville location, they had different type of home equipments, beside that their staff are super friendly and they help with patient.

Ashley, the sales rep I talked to was very helpful. A pleasant experience

The store team Ashley Davis seals and aws seals manger the did amazing job

I had a fantastic experience at the Roseville Ashley Furniture Store. On my first visit to the store to find a sectional for my home I met Aley! She was awesome, taking me through the store and showing me all of my options that were available with the information I provided her. I didn’t finalize my purchase until the following week and Aley was there to answer all of my unasked questions from my first visit. I’m very happy with my purchase and I can’t wait for the delivery! Thank you Aley!

Salesperson was attentive but not overwhelming. Store was clean, well lit, furniture was organized. Check out was quick and easy. Delivery was on time with good communication on delivery.

If I could give 0 stars I would. We have bought most of our furniture from Ashley always. This will be the last. My family and I purchased over 6k in furniture from them, had a great experience in store, got our delivery notification and time range so we made sure to have someone home during that time. No one ever showed up, so I called and then was told they put a hold on my account but couldn't tell me why but my delivery was canceled. We also had all our old furniture hauled away because we were told to have the space cleared for our new stuff. I've been in contact with the store, the warehouse and also customer service. Not one single person has been able to resolve this yet. We have NO furniture still and now they are telling me the hold on our account could take up to 72 hours to resolve. Also their soonest delivery is now August 28th. That is absolutely ridiculous that you confirm delivery and give me a window block and now its a week later and we have no furniture in our house with little kids and a newborn baby. DO NOT ORDER FROM THEM they string you along and pass you on to the next representative who needs to read your account notes to catch up. Also found out the hold on our account was from a lamp we bought separately but they somehow gave it the same order number and their system malfunctioned and apparently didnt charge us for it. It came out of our account so now I need to dispute that with our bank. They held our 6k furniture order because of a lamp they said we didnt pay for separately. My husband drove down to the nearest ashley store to pay for the lamp a second time but now our delivery is over a week later. Do not buy from them, customer service is an absolute joke, no one is any help.

Lori was very helpful and I found just the right bed.

Great customer service , great selection of furniture for all. areas of your home. You are able to test the beds and couches out. I will continue give shouts out to Ashley Furniture. Thank you 🫡😍 I will give review when my furniture come Wednesday

Good customer service!

I bought a couch at Ashley this summer. Yama was very helpful, knowledgeable, and easy to work with. I'm happy with my couch and thankful for a smooth, easy experience.

Aws gave me an awesome deal He is so down to earth even helped me with loading my furniture I am definitely giving this store more business

Good job

I came into Ashleys to look at electric sofas. I was warmly greeted and directed to what I was shopping for without pressure. A wonderful lady named Lori helped me. There was a great selection so it was hard to choose for myself. She was very helpful in showing me the different features on each sofa but gave me time to explore as well. I shopped at a couple of the other furniture stores in the area but I came in the next day with my Husband and purchased a sofa. It was exactly what we wanted and Lori was there to make our checkout experience super smooth. Thank you Ashleys Roseville and Lori! :)

Love the furniture. Bahar was very good to me and great to work with.

If I could give 0 stars I would. I ordered a dresser in the store that I saw online and they told me it would be delivered on a day that I chose, as I would be home when it arrived. It has been a month and a half and I still do t have my dresser. I have spent about 5 hours on the phone trying to get I. Touch with someone and they keep pass the buck to some other dept. Nobody is taking responsibility to help me get my dresser. I was told multiple times that it was escalated to management and I would be receiving an update in 48-72 hours and nobody reached out. It has been all on me to call and try to find out what is going on. No tracking or updates or anything. I just bought a home and Ive been living out of my suitcase for a month and a half. It’s frustrating because I have no recourse for the time and frustration they caused. I usually never write reviews but this is just too frustrating not to say anything. DO NOT order from online whatever you do, the store and online operate as separate entities and they do not talk to each other. Today I called corporate and they refused to give me a refund, they told me to go ask the brick and mortar store. It’s the same company and they refuse to call and organize a return for me, so it’s up to me to call and wait on hold for sometime at the store to help me again. Just one bad thing after another with no attempt to make things right. I’m out looking at other stores right now because I’m tired of not having any furniture. Terrible customer experience overall.

Sharon was great! Helpful but not pushy. Good experience and first time shopping at Ashley!

Great showroom, sales rep was very kind and knowledgeable…..wasn’t pushy and took her time showing me around once hearing what I was looking for. She also allowed me time to walk around on my own while I made a decision. Wonderful experience

Aley was a wonderful Costumer Service assistant. She tried her best to help us save money as well as gave us full coverage on the dinning furniture we chose. This young lady is very helpful and sweet.

It was great. Our sales lady rocked she was very helpful. Great selection and very neat and clean. Great experience

Very pleasant shopping experience. No pressure, staff available when you had questions, nice store environment.

Great selection and Kam at Ashley in Roseville was fun to work with! Knowledgeable and friendly

Great customer service, we just went there to look around but we had wonderful experience and they have beautiful collection. We were not able to leave without ordering our couch from them. Bahar gave us such a wonderful experiences with her great customer service. Thank you Bahar helping us find best couch for our place.

The store is very welcoming. My next furniture purchase will be with them. Just wish I would have gotten the Chest of Drawers too.

Looking for area rug. Good selection. Good service. Great price compared with other big box stores.

Eloise was friendly, knowledgeable and helpful.

Rude sales ppl. We walked into the store and about 3 sales ppl just sitting down not one greeted us. If this is how they treat potential customers I can’t imagine how they would treat customers after they spent their hard earned $ there. Also there is a viral video of Ashlee Furniture making the rounds on social media of how they do a bait and switch and don’t keep their promises and have zero integrity. I’m not surprised that so many ppl have similar unprofessional and poor customer service for low quality cheap furniture. Steer clear of this furniture store

KK was fabulous and very helpful.

Wide selection. Prices fair

Visited Ashley last weekend. Kam and the management team went above and beyond to help me get new couches and tables. I can’t wait for them to get here.

Sales person very helpful and not making me feel like I'm getting ripped off. Waiting on furniture to be delivered in a few days to give a response on the entire experience, but so far so good

Maria was a delight to work with. She made the transaction fast and painless. I was out the door within a hour. Great job! Thank you!

Sales people very helpful and not pushy. Answered all my questions. Went looking at tables but walked out with new couch and chair

Very good professional service.

Tina was so helpful. We ordered a dining room set with her help. Thanks Tina and Ashley❣️❣️

We have been looking for a new couch for a couple of months. First time ever being in Ashley’s. I was impressed that we didn’t have a sales person asking questions as soon as we walked in. We shopped for 45 mins before we found a couch we liked. We wanted to think about it. There was no pressure to buy from them, when we said that we wanted to think about it. We went back same day after deciding to get it and we were helped by Maria. She is amazing, helpful and didn’t pressure us into anything we didn’t want. She explains everything in detail. She made the buying process easy for us. The store is nice, big and has a lot of options to choose from.

If you're anything like my wife and I and you've spent endless hours researching and shopping for a new sofa, I highly recommend stopping by and meeting with Maria on the showroom floor. She was extremely patient and listened to us ensuring she guided us to make the best decision (she even helped my wife find a similar rug in store to make sure it coordinated with the one we have en route). She took her time and didnt make us feel rushed or pressured and at the end of it all helped us end our months long quest of shopping for the perfect sofa. Thank you, Maria!

Great service, helpful and friendly.

KK did a great job and was extremely helpful. Great service

Overpriced. Do your research, other places sell from the same warehouses at a cheaper price. I bought a living room set with insurance. The insurance they work with is trash. I made a claim after the middle of my sofa broke. They sent someone to "fix" it. He did a horrible job, I could've done what he did or even better. The sofa was clearly still buckled and the bottom. I called them back many times but since the person that fixed it claimed it was fine they said the couldn't do anything else. Of course the sofa broke again and at the point we had given up. We just purchased a new living room set from a different place.

Kam was great service to us! Respectful when we wanted to shop alone and their for us when we have questions or wanted rough numbers.

Very friendly, Sharon G. was great to work with! No hassle No pressure. Big thank you to her and her manager John.

Great experience, folks were knowledgeable, patient, and friendly. THE BEST

I recently had to move in with a girlfriend for a little while and she had just bought all her furniture from Ashley. It is so nice, comfortable and sturdy that I just had to go buy all my furniture from there for my new place! I’m so excited to get it! Maria was on it and made sure we got the 4th of July deal and that we were happy with our purchase! Definitely would recommend this home store!

Lori was very patient with us and listened to our wants/needs. Would definitely ask for her assistance when making another purchase.

Friendly and professional.

Sales staff is amazing. Ashley makes thier own furniture, so prices are more affordable. They give excellent discounts.

Sharon was amazing!! Only come to her. Gives you space to look no pressure and helped us get the best deal

Was impressed with furniture and price's

Aley at the Roseville/ Rocklin location was amazing! My mom and I have been searching for a thick pile indoor rug and she immediately, calmly yet super welcoming and helpful to find the rugs in the back. She gave me details about the process and helped me purchase my order. Because of her help and the way she was during our interaction, my mom plans to come back purchase who furniture and home set and wants to be helped again by Aley. Thank you again Aley!!

The staff was wonderful and furniture selections were great. I had been to a few other furniture stores and at Ashley’s I found what I needed. I highly recommend them!

Absolute worst customer service, call center, and delivery center I’ve ever had to deal with. No one seems to know when things will be delivered or have any idea what the last person gave for date and time. I’ve now taken 2 days off of work to be home for delivery and still don’t have furniture delivered. Avoid Ashley at all costs

Was assisted with the purchase process by M. Carpenter an Ashley Representative. She was knowledgeable and friendly. She helped me with my selection and payment.

We visited three different furniture stores, and Ashley Furniture truly stood out. The customer service was outstanding , our experience with Maria was especially impressive. She was incredibly helpful, patient, and knowledgeable, going above and beyond to help us choose the perfect sofa and rug for our home. Her dedication made the entire process smooth and enjoyable. Thank you, Maria, and the entire Ashley team, for making us feel welcomed and taken care of. .

I went to Ashley today to order my bedroom set and kitchen table and chairs. Go no further.. ask for Maria. She has attention to detail and tackles your problem immediately. She helped me place my order in minutes. She is highly professional and knows her process. I am very thankful I met her.

Erin was very friendly and efficient.

Very friendly and excellent service.

I have purchased many things through the years from Ashley. This store in particular though I hope you never have a customer service issue. No one will be available to help you, no one will return your call, and no one will care to listen to your concern. Will never shop here again unfortunately after being treated the way I have.

Our salesperson was excellent. She showed us everything and made it easy for me to make my final selection.

Very disappointed with Ashley furniture. We purchased a cal king mattress and bed frame. When my husband picked up the frame, he noticed the wood support was broken (it looks worse than the photo). I was at work when he told me, I called and spoke with the manager on duty (forgot her name) and she stated there’s nothing they could do since this was a floor model, but the support piece being broken was never disclosed to us before purchasing. I eventually spoke with our salesperson who has stated she ordered a new support piece. This was mid April, we are now in the first week of June with no updates on the support piece other than “it’s been ordered”. A month and a half later and we are sleeping on our mattress on the floor since we don’t have that needed piece. We were so excited buying our first home and furnishing our home, unfortunately this company tarnished our experience. The only helpful person was the salesperson Maria, who seemed to genuinely care about the issue and sent it to support, but I have still had no returned calls. I spent $1500 on everything and am so disappointed with the outcome. I will never shop at Ashley again. *********EDIT******* after posting this, customer service contacted me as well as my sales rep regarding this missing piece. They both called me the next day. It’s been another 2 weeks and there is still no replacement piece and we are still sleeping on the floor. This has now been a total of 2 MONTHS waiting for this to be fixed. Shame on you Ashley furniture!!

When I went to go buy my bed a gentleman helped me and he was very nice. I really love my new bed!!!

Kam was patient and answered ALL our questions

I recently purchased a manual reclining sofa from Ashley on Fairway Drive. The store employees were very nice and very helpful. Back story— I came to this Ashley store after purchasing a reclining sofa from RC Willey that ended up malfunctioning within days of delivery! Had the exact issue with the replacement sofa that RC Willey delivered! I should’ve shopped at Ashley FIRST!! I’m so happy with the reclining sofa that I purchased from Ashley! It’s super comfortable, and it’s nice looking. The manual recliner mechanism works perfectly every time and it feels sturdy. This sofa is a pleasure! I love it!!

Great service, enjoy, talking to Aaron. If you know, no sales pressur or sales needs.

I love Ashley furniture store and l love miss Tina T. She was helpful, sweet and personal. She helped us find EXACTLY what we we're looking for: color, texture and style. Not to mention she worked out a good piece for us. Can't wait to relax and recover on the sofa and loveseat recliner as l will have back surgery in July. Thank you so much Ashley store!

Sky was very professional & knowledgeable. I did not feel pressured by her

Kam was very helpful as well as giving us our space to figure things out. She had good suggestions to compliment our color palette and was very knowledgeable.

Bought a bedroom set and added another piece of furniture at the very end of the sale . Customer sales rep failed to put the final piece on the warranty like we were told (her fault) . Went in a few weeks later to get it resolved and was told by Andy (GSM) he would personally cover the mistake by purchasing a new one for us and taking back the old one . Went back 5 weeks later to find out any updates and Andy ducked us and wouldn’t come to the front with any updates because he was in back on lunch . After dealing with rude and disrespectful staff for another 2 1/2 month I finally got a hold of Andy and this time his story changed he began blaming it on corporate policies but assuring me he would contact me back within 7 days with an answer . Well you guessed it another broken promise from the manager . I just left the store for this 7th time , put in over 30 phone calls and spent over 6 months trying to fix the problem . All Andy could say today was “I’m sorry , I’m embarrassed we can’t help you too bad” DONT BUY FROM ROSEVILLE ASHLEY

Excellent customer service...Bahar was patient and very helpful and cordial!

Very helpful and fast.

Showroom had a good selection of sofas, good quality, and good prices.

Tina was awesome. She knew the product and was very accommodating. Never aggressive, let us go at our own pace. I highly recommend her.

Eloise was very helpful, however, we tried to get information on a product bought in the past with Ashley & they were unable to provide the information on a mattress previously bought.

We recently purchased furniture from Ashley in Roseville. The sales associate, Maria Torres, was exceptional. Positive attitude, very helpful, but never pushy. She was very knowledgeable about the merchandise. We really enjoyed working with her!

They were so incredibly helpful. I bought some recliners over the phone, which they found the cheapest price and price matched for me, and it only took about 5 minutes. Very quick, very informative and very helpful.

Maria was very helpful in us selecting what we really wanted. Nice to talk with while we looked around and very professional along with a great team in Roseville, Ca. I will definitely keep coming back for any future purchases!

This review could have been a 1 star. My husband and I came to purchase a sectional. We sat for 30 minutes on it as several sales folks passed us without a glance. I was ready to leave. Husband asked someone we’d not seen pass us to assist. Maria was fantastic! Apologized for coworkers, got us a lower than listed price and was lovely. So, Maria gets 5 stars- store loses 1 for the rest of the staff. Thank you Maria!!

Let me preface this by saying we had an issue with Ashley’s online ordering where they cancelled and never assisted us with our order because our shipping and billing address was different. We were then forced to go into the store to order through there. Everything that has transpired after has been nothing short of a nightmare. Our CA King foundation was not returnable despite still being in the box due to store policy. It wouldve been ok to return had we ordered it online, but this store had different policies. The dining chairs we ordered were never delivered and it has been 3 weeks. Online it days guaranteed delivery within 3 days. The associate and manager that assisted us in store explained that we can forgo the white glove delivery and opt for common carrier to drop off at our door. This is what we went with. This is what is printed on our receipt. After the first week of no delivery, I called in to inquire about the delay. They said it’s because I didn’t pay for shipping and that I chose to come to the store to pick it up. I did not. They then changed the order for me, and told me it should be delivered in about 5-7 days. It has been 14. I do not recommend buying anything from Ashley in the event you have issues with your order and delivery. They will first blame you, and then the carrier because they have no clue how to track it once it leaves their warehouse. I’m disgusted and appalled at the disregard and lack of customer care from the moment I told them about my situation.

Friendly, helpful, no pressure customer service.

Maria was an amazing help in picking out our new couch set. She was so supportive and patient and able to give us all the answers and make us a really good deal. We are so grateful customer servic— thank you.

My recent experience with your store was disappointing, starting with the sales process. The salesperson attempted to add an unexpected $200 delivery fee and a $300 insurance charge, which felt excessive and was not clearly explained upfront. Additionally, I was told that I had to inspect everything carefully upon delivery because if I missed any damage, I would be stuck with the furniture. I’ve purchased furniture from other retailers and have never encountered a policy where broken or damaged items couldn’t be returned or resolved. That kind of approach made me feel unsupported as a customer. To make matters worse, the delivery process was also frustrating. The delivery person, Hairo, repeatedly stated that he was not from Ashley Furniture and had nothing to do with your store. He claimed to be the owner of his own delivery company and insisted that he would be personally responsible if anything happened. He refused to place the furniture in the designated room unless I signed a waiver, which he didn’t even provide. When I questioned this, I reminded him that if he truly owns the delivery company, he should be aware that businesses carry insurance for damage and liability—both for property and for worker injury. If he is the boss, he should understand how this works. I also found it confusing that he kept insisting he was independent, yet still had to call someone else to report that I refused to sign a waiver that I never even saw. Overall, this experience left me frustrated and uncertain about your store’s professionalism and customer care. I hope you take this feedback seriously and consider improving both your sales transparency and delivery protocols.

Aley was friendly and helpful and found the bed I was looking for that exactly matched the color of other furniture in our room at an affordable price

Happy with my new kitchen chairs. Good price on nice chairs. Delivery was on time and the guys were helpful.

Great customer service. Thank you to the sales and loading guys.

Delivery Delayed, but they did reach out to explain a new arrival date will be next week. We'll see.

Our sales Associate Erin Brock, was absolutely wonderful. She was patient she followed us made sure we had everything we needed. She didn’t even mind when we changed our mind several different times even though she was busy she kept checking on us to make sure everything was OK. She is definitely a keeper

Great experience with Maria and the manager! Would definitely recommend shopping at Ashley and asking for Maria!

Great salesperson, no pushing to sell and great advice on what to buy

I purchased several items at the Roseville location. My Sales associate was friendly and knowledgeable. Thank you KK. .

I walked right into Ashley Store and found exactly what I wanted. A beautiful cream sofa sleeper. So Excited!!!

Customer Service was outstanding!

Great service. Good people. We had a good experience.

Nice. Clean. Lots of parking. Helpful sales staff without being pushy.

We bought a table and chairs for our kitchen area and Lori the salesperson was very helpful. Great experience

I was so incredibly impressed by the customer service that was provided at this Folsom location. I believe her name was Hailie that helped me out with everything. She was very nice and understanding on exactly what I needed. She is the whole reason I will be giving this store a 5 star review.

Everyone at the rocklin/Roseville Ashley home goods store was so good to me and treated me with kindness. They hooked me up with a great deal and made sure I had safe transport back home with my new mattress. Safe to say I will be back

Excellent and knowledgeable customer service

Easy. Helpful sales

High prices; low service. You really want to go to RC Willey; great selection and very professional, knowledgeable staff.

Maria Torres was very helpful and pleasant to work with. 5 stars!!

Ashley did a good job finding the benches we were looking for and also matched the online price. Only downfall is you have to pay for shipping and I could fit the benches in my SUV (if I want to drive to their DC).

Friendly and knowledgeable and helpful in choosing the right furniture for us

High prices snobby people

Great customer service and good deals on quality furniture.

A technician was sent to fix my wobbly headboard, yet after he left ... it makes a ceeekong sound. Additionally, The fabric of 2 out of my dining chairs is wrinkled. I was told that this is normal, if it was normal, all 4 chairs would have wrinkled fabric and the display in store would be wrinkled. A “technician” came to “service” the chair and touched the fabric and told me there was nothing he could do. Ashley customer service center in the Philippines is refusing to allow me to exchange the headboard or chairs . This store is expensive and has low quality furniture that isn’t manufactured properly , therefore I wouldn’t advised shopping here. My dining table also arrived with a large scratch in the middle. I refused to accept the delivery. This store is pricey, yet the furniture arrives damaged, thus I wouldn’t recommend it.

Went to buy a bed had great help from the store workers good price would come back

David listened to what I was looking for and pointed me in the right direction and answered all my questions. The whole process was easy peasy. My furniture was delivered today and I couldn’t be more happier.

Super helpful staff and great selection!

I really don’t like the fact that you’re forced to have the product delivered and they do not have products at the warehouse to ship. It’s an added fee that’s unnecessary. Next time I’ll shop where they have product in house.

Working with David and Ashley was a great experience. We highly recommend them.

Perfect

Eloise was great! She exemplified great customer service in assisting me with exactly what I wanted

David was very helpful and personable. It was a great experience overall.

5 stars to David - helped me and my wife find the bedframe we wanted and it shipped early.

I would think after the big lawsuit prices would at LEAST drop lower. Nooooooo Thank you

Salesperson and manager were great! Ashley's had exactly what I needed for new apartment.

Erin was incredibly helpful! Kind, respectful, and very professional.

The service person was the best support we experienced when we were shopping. Thank you.

We had a great experience at Ashley's while looking for our bedroom furniture.

Excellent service! We will be shopping at Ashley furniture again!

I don’t leave 1 star reviews. My experience with this store was such an unprofessional anomaly that I can’t stay quiet about it. First, the positives… 1- they refunded the shipping cost after their first mistake. 2- they eventually fixed everything after nearly a months worth of time. Now for everything else… 1- I reserved a living room set before a holiday vacation, the manager said I could reserve them in a virtual cart and set up an appointment to buy the pieces when I returned. He neglected to inform me I needed to put money down and also put the associate on a new schedule. As result, no one was there for my appointment and half the items I reserved were sold out. - 2- When my entertainment center was delivered, they forgot very specific screws for the bridge to assemble everything. I couldn’t get the screws myself. I took time off for them to deliver and assemble the set, now it remained incomplete and I needed to take more time off for their mistake. - 3- Items for the entertainment center came in pieces and at separate times. As result, their team forgot to install the fireplace first, requiring another team to come at a different date to properly assemble the fireplace. - 4- the bridge delivered was an incorrect size, needing a different team to come at a different time to assemble the correct sized bridge. - 5- the staff in store is highly, HIGHLY unhelpful. “How many pieces does this come in?” “I don’t know” “when will it be delivered?” “I don’t know” “will it be delivered at my door or at my complex center?” “I don’t know”… not “let me go find out”, just “I don’t know.” That, and an endless supply of empty “I’m sorry”s with no attempt to make the situation better. They were so quick to blame other people and departments rather than make their mistakes right. It took almost a months worth of time, but my entertainment center is finally properly set up. I’m new to the area and have to furnish my new home, but I can’t give these people or this store any more of my business after all this. Keep this all in mind before doing business with them.

Purchased our couch during Covid and after several attempts to get warranty on the hardware that failed immediately after purchase was a terrible experience and never resolved. Recently purchased new set elsewhere. Buyer beware…

I had a wonderful experience! JJ was so informative and I found the perfect Sectional. I would return just to have her expertise.

I found what I wanted and Lori was very helpful

Kk was so sweet and helpful

Excellent choices and services 😊❤️

Our sales person made it easy for us. We were deciding whether or not to buy and when we got home we decided to buy. We did the the rest of the transaction over the phone. Very happy.

We are looking for a new reclining couch, and Ashley has a very good lineup. The sales rep was helpful without being too "there" and making us feel hounded. We are especially interested in the new durable fabric they have on some of the lines. Pet and child proof while still looking nice.

Lori, our sales representative at Ashley Home Store in Roseville, was knowledgeable, friendly and gave of plenty of needed time to make our furniture decisions. We are very appreciative of her and we love the sofa we selected.

Maria was very helpful and made the experience of shopping Great!

Maria was great to work with. She was patient and not pushy. Great experience shopping at Ashley’s

The service from K K and Mr. Castro was professional and on point!

Maria Torres was awesome, gave me and the family plenty of time to shop without pressure and she is super knowledgeable. Highly recommend visiting her. :)

Maria was wonderful. Extremely knowledgeable, patient and helpful.

Maria was great helping my purchase by explaining how the process works it was very easy would love to work with her again !!!

Allie was tremendous. Very pleasant experience.

Easy buying experience. Maria is a great salesperson! Highly recommended!

I was looking for an informal dining room table for my new apt. The choice of colors and drop leaf sides, of the one I bought, made it perfect for the room size. Maria was Knowles and I appreciated her not pressuring for extras.

Great buy. Loved our sales lady!! Will shop again soon!! We bought 2 love seats

Lovely clean and nicely arranged store. Maria was so helpful and made my shopping experience easy. Thank you

Ashley furniture was one of the most awful and frustrating experiences I have had with customer service. I purchased a sectional and was told at time of purchase if I wanted to reverse the sides of the sectional I would just need to call. I called five time and even went back into the store to change my purchase. Each time I was told that someone would call me back, I was even given a case number and i never heard from anyone. The store does not answer their phone so you are sent to a call center which each time says the store will return your call but it never happened. I was so frustrated and disappointed I cancelled my order. I will never buy at Ashley again. 0 stars was not an option.

We were greeted by friendly salesperson who listened to what we were looking for and led us to many choices .we’ve been searching for 3 months without success . Yesterday we found our couch. She made the whole process flow smoothly and never seemed pushy

Maria provided great customer service to me and my mother. She was very helpful and provided us with multiple discounts. I would recommend reaching out to her if you are looking to buy purchase from Ashley Homestore at the Roseville location.

Great selection of furniture!

Went shopping for TV stand, end tables, wall decor...Maria Torres was very knowledgeable and helpful. Great customer service! Would definitely recommend this store for your furniture shopping.

Maria was amazing to work with. She was very friendly and helpful. I will definitely ask for her again if I need more furniture!

Just bought a wonderful couch from Ashley Furniture in Roseville! Maria was very attentive and pointed out all couches corresponding to our needs! Large space with many couches to sit on and compare! Will be coming back for future furniture needs ☺️

I had a pleasant experience. My husband and I went in knowing what we wanted and one of the associates approached us and was able to help us find what we were looking for.

Great product, people, service, and prices!

Troy and Castro the manager were extremely helpful! They really made us feel like we were honored guests. They bent over backwards to help us find exactly what we needed for a great price. This is not our first time at Ashley (we almost exclusively buy from them after 20 years) and this is still probably our best experience yet. Thank you!! ...Finally got the furniture. What a disappointment!!!

Excellent Customer Service

My mother and I went to the store in Roseville looking for some very specific items to furnish a new apartment. We worked with a wonderful sales representative, Tina. She was very knowledgeable and helpful. She helped guide us to items that were exactly what we needed and did not to upsell. They had a wide variety of furniture in different size, prices, and styles.

I do not recommend this store!!! We paid for the sofa two weeks ago and still haven’t!!!

There is nothing to review at this point before delivery the product. You need to send this request after delivering the product

Was very satisfied with the help was extremely comparable

Staff is friendly, store is spacious and inviting. Store manager is from Scotland and charming. I purchased a wooden headboard, footboard and side rails at a great price. Took delivery today and am very happy with purchase. I recommend this store off Fairway in Roseville.

Ashley Furniture always has what I'm looking for. I was in and out in less than 45 minutes with a delivery date in the near future. Thank you, Ashley!!!

If I could give Ashley no stars I would for the service we were provided with our recent furniture purchase. We bought the furniture before Thanksgiving knowing we will get the delivery before Christmas, they did bring the furniture before Christmas but one of the back cushion was missing, we told the delivery guys to take it back but they called the warehouse and sent pictures to resolve this issue and we even spoke to the warehouse manager who promised to make it right by sending in the correct cushion. The delivery that came in was only the cover, we went back to the store with the issue and they told us we will receive the right product, we even provided pictures as per request, again they sent the cover only, we went back to the store( since they don’t answer the phone calls) and they told us they will order the part again. Sales manager told the associate helping to make sure we get compensated for the time and inconvenience. We were told that the regional manager will contact us as well, the third time order came in they sent the core but only half, when contacted the store again they said the regional will contact them not the us(customer), if customer is having issue the manager should contact the customer not the store since they couldn’t resolve the issue multiple times. Giving excuses won’t help the inconvenience that came with the purchase.

Don’t waste your money. The quality and longevity of their furniture is terrible. In 2019 I bought a multi piece living room set for just under $4k but the fabric was so thin It literally fell apart after 4 years on both the couch and love seat. I gave them a second chance and tried again. I spent almost $10k in January of 2023 on a king bedroom set and a sectional power reclining sofa that I thought was better quality. I have multiple pieces of bedroom set that have drawers that don’t open and close properly due to cheap poor quality hardware that’s failed and not covered under warranty. My sofa has two power reclining sections out of four that have failed also. One has a motor/electronics that failed in the full reclined position. The other has linkages that have failed and don’t allow the recliner to recline all the way. If you want furniture that lasts don’t buy it from Ashley.

I was able to easily find what I needed with Maria. She knew my parameters and introduced me to the perfect sofa! Thank you!

Maria Torres was able to get me a good deal! Great customer service!

Bahar truly stands out with her patience, warmth, and expertise. I was feeling overwhelmed with choices while trying to decide on a new bedroom set and living room couch, but she made the process so much easier for me. If you're someone who has plenty of questions and needs guidance, I wholeheartedly recommend her. With Christmas just around the corner, I was pleasantly surprised by how manageable the delivery timeline was, and the prices for the furniture are very reasonable. I’m grateful for her help during this busy season!

Maria Torres was exceptionally helpful, courteous, and knowledgeable helping me purchase a dining table today.

Maria was the best! Very attentive and knowledgeable with helping pick out a sofa and rug.

Happy to have ordered our bed, we came in knowing what we wanted, tried looking for something else and wasn’t having any luck, no problem. The associate helping seemed to get annoyed that we didn’t purchase more, and I really could have done without the attitude. If I hadn’t already liked the bed and settled on it I would have just left. Will I shop here again? Probably not..

Very nice and excillent support , thanks Maria

Ashley was so easy to work with! She explained everything thoroughly and was very helpful. I felt very welcomed from the moment I entered the store and got the attention I needed to select my items. She was personable and very friendly. Thanks Ashley!!

Great furniture quality! Maria was very helpful, experienced, professional and friendly.

The service was great at Ashley. Kam took us under our wing, helping us find exactly what we were looking to buy. But she didn’t stop there. After we left the store, she followed up, corrected a problem right away, getting it fixed to our liking. Deliveries went smoothly. If you’re going to buy furniture, go to Ashley Furniture in Roseville and ask for Kam!

We had a pleasant experience purchasing a sofa set along with coffee and side tables. Maria helped us and she went above and beyond to make sure we got what we were looking for and were happy! Great customer service from Maria and everyone else in the store was also very helpful and nice!

Not too much better cause of 10C they keep me long time

Good people and prices are fair

Today she makes my day she is really professional & details care and organizing She is Kk . Thanks appreciate your business & nice time she spent with my family selection.

5 Stars for Maria at Roseville location

We needed a matching ottoman for our son’s couch. They had it, we bought it, it’s a Christmas present.

KK is super nice and very helpful.

Very friendly and caring

Maria in Roseville was the best. Very hardworking, knowledgeable and wonderful customer service. We went to other stores prior to going to Ashley’s, but Maria’s customer service won us over. Couldn’t be happier! Thank you Maria!

The in store people that helped me ( Maria ). Were such a big help. But the customer service people are so rude an you can't understand them at all. Also the people at the warehouse and the delivery people aren't the best either. I do recommend that you go with an American company to do the customer service they would do a much better job than a foreign country.

Maria was awesome and gave us lots of good information!

Great people, excellent service and price. Always happy with the purchase experience we receive from Ashley’s. We have and will continue to go to Ashley’s for all of our furniture needs.

We had a great experience at Ashley Store at Roseville, CA. We were looking for replacing our glass dining table for new wooden table , and were very surprised they had a large selection of tables, with a great quality and very stylish. The staff at Ashley is very helpful and professional. We got beautiful dining set and also sofa set , very modern and comfortable. If you looking for new furniture, you have to stop by Ashle store at Roseville!

I went there to purchase a dining room set. The person that helped me was very kind and so was Ashley the young lady sitting up front

Purchased a split king adjustable bed. The delivery team did not install the connecting straps on the bases so they gapped. I called Ashley customer service and after 35 minutes they said to make a warranty claim. No! I called the store and they had no idea what I was talking about. I called my sales rep, Kam and she eventually told me they don't come with connector straps. Almost a month later, I called the manufacturer and they said someone at Ashley had to remove them from the packing and that all their mattresses have them. This will be the last time I ever shop at Ashley!

Kam and KayKay were so helpful and gave us great advice and made the process very easy so thankful

Lots of friendly people willing to help..

Highly recommend this location specifically if you’re looking for furnitures, we came from different locations because we had bad customer service, but here Maria greeted us with a nice smile and great customer service, we left happy And satisfied , Sure we will comeback Thank you Maria

Just purchased a sofa from the Ashley store in roseville the sales lady was Tina and she took us rite to what we were looking for. Nice store and great prices. Very comfortable. Thank you Tina you were a pleasure.

Thanks for maria for making my shopping more fun and she made me happy with her customer service

Great service!

Clean spacious, good selection, fair prices, were my immediate observation. Helpful sales staff, Karimi B. helped me get a good deal.

Great customer service! Danny was very helpful and awesome.

Bahar helped us pick out a loveseat we like. Bahar gave us specifications, answered our questions, guided us to loveseats we might like, and priced out different options. Bahar helped efficiently and we are excited to try out our new purchase.

Mikayla was very knowledgeable and helpful. She listened and took our concerns seriously when choosing our furniture.

Didn’t have what I was looking for on display. Military Veterans Day deal was a joke.

Hassle free experience

Overall a great experience, sales person was not pushy and listened to our needs, prices are competitive with other furniture companies, delivery was great,

I love the sectional sofa! I did notice the delivery crew sliced a corner of one section with their razor knife after they left which sucks.

Lori was very helpful with me making my decision for a counter height kitchen table. She heard me when I asked for 4 chairs with backs and took me to the perfect option. I had 4 color combinations to choose from and couldn’t be happier with my choice. Thank you Ashley’s and especially Lori.

The best customer service experience we ever had.

Ashley furniture was great. We worked with Tina there and she was lovely to deal with. Never hounded us to buy or followed us around, but just casually checked in with us, answered any questions we had and helped us to get the perfect couch for our little space.

We love our couch

I can't remember their names, but they were both very helpful and a pleasure to deal with.

We recently purchased a california king bed set. They delivered and installed the bedroom but after they left and we put in our old California king mattress we realized it doesn’t fit in. They delivered wrong size. Its been a week and we still are waiting for anybody to tell us how they will fix it.

I recently bought furniture here and I had a great experience with Maria! She was so helpful in assisting me with my furniture purchase. She answered all my many questions and did not pressure me about anything. She was quick to respond and made the process so easy! Thank you!

Sales people were extremely pushy, the products are VERY expensive When compared to other furniture in the area, very poor quality as well. None of it is made of real wood, it’s all flimsy. Plus, they charge as much as $500 to deliver to your house, not a great experience.

Just a nice comfortable place to shop.

The sales team was great the store is clean nice and has a ton of options. Definitely will be back

Arrived exactly on time. Very efficient and professional. Very good service Thank you

Everyone was very friendly and was able to help me find exactly what I was looking for

Daniel sales person - he chasing you in the store. Not comfortable to do the shopping. He needs to stay away and if customers has questions they can asked him. He shouldn’t push buy this or that with no reason.

Furniture purchased was as expected and service was good. Delivery and set up went well.

Danny was amazing helped us through everything not to mention very patient and understanding our needs highly recommend going to see him

I love my Sterns mattress and my Temper pillows!! The financing was streamlined and the team made the process fun and easy!

It’s been pleasant and helpful

Love the product but when I purchased the item the sales person said it would be delivered unassembled. It was assembled when delivered and delivered on the bottom floor of my house. I had a very hard time carrying it upstairs by myself

I'm very disappointed that your company is even asking me to do a survey. This shows me that you have completely lost touch with real customer service and everything is outsourced, You most def do not care about your customers. You can look to my last order to see the notes that were left from whatever place you outsourced your company to, to understand why I'm so upset. Hopefully this will not happen to anyone else.

They said they had a ten year warranty. I didn't realize it was included in the price. It was an extended warranty contract. Had the bed delivered to assisted living facility. Bed remote may have been delivered but it wasn't there when we got there following Monday

Everything was perfect. From the sales process to delivery. I had a couple of chairs than needed adjusting and a tech came out immediately to fix. Will be back!

The bar for customer service at this store is set extremely high and they nail it every time. From the manager greeting us at the door to our sales person being attentive and knowledgeable, but not pushy. Shopping at the Roseville Ashley’s was a great experience and I would recommend them to any friends and family!

try and get a live person when your cancelled order was delivered anyway one month after cancelling. nobody answers, recording tells you to call back during regular hours. (that would be their call center) Roseville store just does not answer.

Bought bedroom set + mattress July 2024, Staff person extremely helpful, professional & courteous.

Not my first time shopping here but I just have to say Maria was fantastic! I will be back and she will be my trusted advisor! Ask for her, you won’t be sorry!!!

Wrong items were sent. The store staff completely ignored me after the item was delivered, even though it was wrong. Had to go to corporate store had to go, but it took them about a month to correct the problem.

Had exactly what I wanted. One of the 2 chairs I ordered had a wobbly leg that I didn’t notice until the delivery guys left. I called customer service at Ashley's and told them the situation and they sent me a brand new chair within days. Great customer service and excellent delivery guys. Very accommodating and willing to make things right! Would definitely shop here again.

Ok so I ordered a small carpet and for weeks I was never giving any update I was told within a week or 2 and I never received anything so I drove to the store because I had a vacation coming up and I didn’t want to miss the package since there people are always stealing packages I didn’t want to miss my delivery day . At the store every one was clueless and said they will let me know soon . My day came I had to leave and somehow I was never informed about my package even being delivered. I got back from my vacation with nothing . After a week I reached out again with ASHLEY and she told me it’s been delivered and I explained to her I didn’t receive anything. She said she would make a claim and I guess for weeks the case has been closed without my knowledge or a letter and anything. Now nobody wants to help me and ASHLEY can only said “ I don’t know “ … As a customer this is very frustrating and they don’t care about how a customer is feeling or how a customer should be treated . The way ASHLEY responded was terrible and very unprofessional.

Had an amazing experience here today. Lori Morrow was our sales advisor and couldn't have made the whole process more fun or easy. She showed us exactly what we were looking for as in price, colors and options. Did not try to up sell or waste our time with anything we didn't want. While your there check out the clearance items out on the floor we got an awesome living room rug for $9. We will definitely shop there again in the future.

My husband and I purchased two recliners from Ashley store in Folsom. We are extremely happy with our purchase and are especially happy with the service and professional attention we received from Philip. The delivery was prompt. We look forward to our next purchase and are sure we will be at the right place to fill our needs.

Ashley is a great furniture store recommended to me by a friend. I bought some furniture and unfortunately there were some unpleasant things that happened but it was all resolved in the end. I am very grateful to the manager and Danny. Danny does a great job every time I come to the store.

omfg ashley davis was so amazing when i called in simply just to ask questions.. im gonna definitely be making a few purchases at this store.. service is already what it should be- and again that's just from me speakin with her so.. i can just imagine how awesome it will be to visit the store xoxoxox

Frank was great. He was super knowledgeable and help us navigate our needs very professionally. 10/10 recommend Frank.

We went to the store about an hour before closing and were greeted by associate Maria. Maria did an excellent job in answering our questions and provided guidance and suggestions. Maria was very knowledgable and provided excellent customer service, and we were never pushed to hurry or leave because it was nearing the store's closing time. The store was clean, well-organized, and had ample inventory. Would definitely recommend for your furniture needs!

Ashley Furniture is the best furniture store. They always have the most beautiful furniture. And customer service is truly the BEST. Customer Service from Maria was superb when we initially bought the furniture and today when we walked in to the store to let them know that 1 of our lamps came damaged with the delivery they were kind enough to give us the store model lamp. What an amazing experience from the whole team. I cannot thank you enough, May God bless you all.

Ashley Davis was super helpful! She wasn’t pushy, made great suggestions to find me the best deal, and had me try out a lot of different mattresses so I could find the best one for me. I highly suggest going to this store in person. I can’t wait for it all to arrive!

I purchased a couch today with the help of Steven and had a great experience! I told Steven what I was envisioning and he knew exactly what to show me. Easy process, fast and fun! Steven was so great! I recommend going to see him if you are in the market for new furniture.

Ordered online. BIG MISTAKE. Service is outsourced and they do not resolve issues. Every time I contact them it takes an hour on perpetual hold between responses (phone or chat) only to find out they didn't resolve the issue. Canned response is to email the back office and wait 7-10 days. Nothing happens. Requested escalation to management and again, nothing happens. Nice people at the local show room cannot help. Of course, the review I left on their website was left off. DM on socials unanswered. They owe me a refund and I am ready to get BBB involved. Buyer beware, ya'll. Go somewhere else. Edit to reply to Ashley: I appreciate the public response, but my emails to the address provided have gone unanswered.

Worst customer service, will give you misinformation

My boyfriend and I bought a sofa sleeper from Riki and Philip in Ashley Furniture store today. We walked into the store kinda late around 8pm but we were greeted immediately with a genuine smile. Both gentlemen were professional, knowledgeable, kind and humorous. We left the store at closing time and even still the entire interaction with Riki and Philip was pleasant. We felt valued, listened to, and we didn’t feel pressured to buy if we didn’t want to. Overall a great experience to work with them in finding what we were looking for! Definitely would recommend going to see them for furniture needs!

Beautiful store with professional sales people. Sales rep. Riki was very helpful and efficient. Made everything work so quick and easy. Got my mattress purchased in a few minutes without wasting my time. Awesome job.

I recently purchased a mattress from this store, and I couldn’t be happier with the experience. The staff was incredibly helpful, professional, and kind. They took the time to answer all my questions and helped me find the perfect mattress. The service was outstanding from start to finish. I highly recommend this place to anyone looking for quality products and excellent customer service.

Maria was great! We got a beautiful couch and we love it!!

I had an Amazing experience shopping at Ashley Home store in Roseville for the first time ever ! Kudos to the young lady who assisted me .... if there were 6 stars she definitely earned it! how ironic that we shared the same name. . I would definitely be back. Great job Maria

After delivering a broken love seat they did replace it.

This is the second time I’ve purchased furniture from Ashley’s. I stopped in less than a week ago looking for a very specific type of couch. It needed to match a recliner I purchased from another company. Lori greeted me within minutes of my arrival and I explained what I was looking for. I wanted a cream-ish colored leather zero-gravity reclining couch that could NOT exceed 86 inches but long enough to lay down on and be comfortable. It also had to be in stock with delivery within a few days. I showed her pictures of my recliner and of the layout of my living room. Lori got to work! She showed me several couches and even grabbed a pillow for me so I could lay down on the couches. This woman is absolutely amazing and knows what she’s doing! She showed me some great couches. Deciding was the hardest part! I chose the Boyington Dual Power Leather Reclining Sofa in gray. This sofa has ALL the bells and whistles! It was delivered this morning and it’s just WOW! It matches my existing recliner perfectly, it fits perfectly and it’s so comfortable! I can’t wait to fall asleep on it!

We were helped by Maria who was incredibly wonderful and helpful! We’ll be back to the Roseville store who honor our vets! Thanks so much!

Riki is amazing! Definitely went above and beyond for me! Helpful, knowledgeable, and responsive!

Maria Torres was a great help. Very professional and courteous. Will definitely be back to buy more furniture from her. Thanks for your help.

Maria was great!

I’m changing my review from 5 to 1 stars because even though the initial purchase experience was good, things only went downhill from there. The delivery people took forever putting the bed together and we couldn’t communicate as they didn’t speak English. They gave us a thumbs up and left. We figured, okay, they must know what they are doing and the bed seemed to be in working order. 6 months later, our mattress is lop-sided. When we lifted it up to see what was wrong, we discovered all the legs were bent out of shape and the slats were sunken/bent. Mind you, we paid $100 for the “white glove delivery” that assembled the bed wrong. Called to create a claim as it was still in the warranty period. They sent a technician to look at it 3 days later. Technician said he will order new parts and when the parts arrive, a new technician will come to assemble the bed. 2 weeks later, we are still waiting. Sleeping on the floor. When I call the store to check on the status of the parts, I am being told they have no customer service until 1.30pm Then when I called back because no one ever returned my call, I’m told they actually don’t have a customer service until Thursday which is 3 days from the date I called. Some service they are providing. No manager ever stepped in to help. You have to wait 3 days to speak to the magical customer service person. If I had purchased a bed from Amazon for 1/4th of what I paid at Ashley, my inquiry would be resolved faster. Save your money. EDIT- I emailed their solutions department as instructed in their below reply. It has now been 2 full days with no response. I called and now I’m being told there are no claims. They are only faking good customer service with these replies. There is NO ACTION. Worst experience.

KK was an excellent salesperson with tons of experience. She was very knowledgeable, helpful and friendly.

Bought a beautiful couch/sectional. The store is clean. Friendly staff and I had the privilege of working with Danny! He was very nice and gave me several options. Very patient with me until I decided on the one I wanted. Very professional and kind. I would definitely refer my friends and family. Couldn’t be happier. Thank you.

Steven and Phil were very helpful and considerate. Came in with kind of a sticky situation. They exhausted all avenues to make sure we got what we needed within the time frame we needed it ( needed it like yesterday kind of time frame). Very friendly and helpful!

Ashley Furniture in Roseville was very helpful. Great place to buy furniture and mattresses. We had to run to make an appointment, and the staff at Ashley expedited the process for us so that we could buy a bedroom set and still make it to our meeting on time. Great place! We will go back in the future.

Such a great furniture shopping experience. Maria was great and helpful during the entire process. Thank you so much!

We've bought several pieces of furniture at Ashley and we've always received excellent service. Even when we had an issue, it was resolved almost immediately and to our satisfaction. The employees are friendly and knowledgeable, and the selection is great. The furniture is of good quality (some pieces have worn more than others, but that's to be expected with daily use) and fits well with the decor of our home. I'll definitely shop there again.

There was a very limited supply for what we were looking for (wall entertainment centers) but the salesman (Craig) worked very diligently with us to get us what we wanted. Craig made this sale happen and we are pleased!

Ricki is the best sales associate, guy goes above and beyond, but most importantly helps the consumer at a time the economy is not consumer friendly. I can’t appreciate the guy enough, if Ashley Furniture doesn’t need him, I’d hire him in a heat beat.

KK was so informed and such a great addition to your store. I liked the way that she didn't bug us but waited till we were ready and found just the sofa I wanted. All your staff are very good at their job and KK is a no muss no fuss kind a girl. I'm a happy customer for sure and will continue to visit as much as possible. Thank you

Mikayla Whitaker was very friendly and helpful making our recent purchase very easy and enjoyable.

My wife and I initially found the bar stool that we wanted. However after tracking down a store rep, we decided on another product. While decently pleasant she showed that the store policies were not customer friendly. After we told our rep that we'd like 3 of the barstools, she let us know that there would be a $100 delivery charge which means they'd deliver and assemble the barstools. And they wouldn't arrive 12 days later.... I mean really!? Or, we could drive to Lathrop, where the barstools are located, to pick them up for free (BTW we still could not pick them up till 12 days ltr) or, we pay $50 to have them delivered in 12 days. But not put together. That's now our job. To me, this is just another fee which I find stupid. A reason I won't go back to Ashley Home store. Why Etsy and Amazon will take this box store out of business. Yes, we bought the product but the end result for their business is We Are Not Going Back.

Phillip and the team were very helpful and super nice. Thank you guys.

Maria was awesome!

I had a great experience with Ashley furniture so far ~ both Melissa and Ashley Davis were great helpers letting me take my time to decide, going back and forth as much as i needed to make my decision! My couch has been delivered and it’s so comfortable and perfect for my house, my dining set is on its way! I’ll definitely go back for my furniture needs in the future!

Maria was extremely nice and very professional. She answered everything we asked and made sure to explain all the policies simply, efficiently, and accurately! Thank you Maria!

Let me start by saying that Ricki and Philip were amazing! Exceptional customer service for which I was so grateful. Here are my highlights: (1) I really appreciated walking in and having the opportunity to roam and check everything out in my own time. No one approached me before I was ready. (2) once I was ready, Ricki gave me the attention I needed by helping me select the best items between the options I was interested in, and even making me aware (upon hearing I was moving into a new apartment) of the clearance items. I feel like these things were a steal! I got a new set of plates, bowls, and mugs for on $10 (normally $199), a beautiful lamp for $15 (original price $129), and a set of tumblers for $5. (3) The discounts were generous as it was a July 4th sale, but Philip added an additional discount on my rug, and then honored the price of premium delivery after there was a small mistake in the paper work. Win for me! If you’re in the market for furniture, I highly recommend this Ashley. Thank you Ricki and Philip, you made my day! 🙏🏽❤️

Maria was very helpful, friendly and knowledgeable. We described the sofa and loveseat we desired and the first set she showed us was perfect, so we bought it!

Maria was amazing from start to finish! She was not pushy, but she was encouraging; she wasn’t aggressive but she was confident with her knowledge; she maintained a comfortable but reachable distance everywhere we went, and through it all she was friendly, professional, and very helpful with her suggestions. Thank you, Maria!

great service! Thanks Daniel.

Maria was amazing ! She was personable, efficient and a pleasure to speak with. Thank you so much Maria.

I was blessed to have with me Steve, the most pleasant and proficient salesmen that Ashley Furniture in Roseville have. If you want an honest, hard working for your money and assistance with your furniture selection needs, then ask for Steve. Thank you Steve, take care. Sincerely, John

The communication is awful when it’s time to receive your merchandise by delivery. I purchased furniture in May and my couches arrived as planned. The rug and door stool was to arrive June 26th and I called off work to receive the delivery. It didn’t ever arrive and no call to inform me of that. I called the store in Roseville and was told it was going to delivered my FedEx on July 2nd. I asked for a tracking number and was told they didn’t have one. Yesterday was July 2nd and I was home until 430pm NO delivery NO call NO email. I called the store 16 times no one from the store answered instead o got the call center in another country who also could t get through but told me it was arriving yesterday . When I left home at 4pm I put a note on my door to leave my rig and foot stool at my neighbor home. Still no one delivered. If it doesn’t arrive today I’ll drive over 30 miles in 111 degree heat to talk to the store since they don’t ever answer the phone. This is such a inconvenience and as much as I love Ashley furniture I think this is my last time shopping with them.

Great experience. Great customer service! Staff were friendly and helpful but not pushy or cold. Found the couch I wanted. I will shop at Ashley first, always!!

Maria was awesome. She made experience easy and stress free.

The trusted Advisor Maria Torres went above beyond to help me pick the right kitchen table for my nook area! I felt right at home with the excellent customer service. I will be returning to shop for more furniture when needed! I can’t wait to get my table delivered!

Maria Torres was the best salesperson at Ashley furniture. Maria was well knowledgeable and had great customer service. Ask for Maria Torres when you go to get furniture.

My sales person, Cody was so patient. Found the perfectly recliner for my Father with his help. Thanks Cody!

Ricky and Ashley made my furniture buying experience so easy and painless! They really worked with me to get the best pricing and delivery on my sofa and ottoman. Even scored a really nice dinner set too haha! Everyone else there was so awesome, funny, and super helpful! I’ll be back soon :)

Awesome experience. KK helped us and went above and beyond. Got what we needed at a great deal for some nice furniture. Very happy. Then I went to pick up my furniture set, realized it was way too heavy for me to unload and the guys had me someone to help in no time. They too went above and beyond. I miss that in other industries. Nice to see people actually help and I'll say it, care about things. Nice change. Highly recommended

Maria and Phil were amazing! Super attentive and Phil even gave us his two cents 😉

Just buy somewhere else, they will tell you what you want to hear to get your business.

Erin Brock was awesome! Very patient, knew her products well, took her time to help us decide on different pieces. Spent $2,000. A very professional advisor. Will definitely make sure to work with her again for our future purchases. An asset and great representative for Ashley Furniture

Maria was super helpful and our purchase was flawless.

Maria Torres was very professional, knowledgeable, and concise. I was able to make my purchase with confidence.

Super easy to shop and customer service was wonderful from Maria.

Maria at Roseville was very helpful, friendly and patient. Thank you Maria.

This is me and my partners first time purchasing a large item for a first apartment. Maria and Phil did a wonderful job helping us make a tough decision and giving us lifelong advice. We are so thankful for their hard work and will be back soon!

I have been a customer of Ashley Funiture for a long time . The reason why I remain as a consumer of Ashley is because of the quality of the furniture and .customer service. Although they are big on the browns and mostly earth tones it’s the best furniture store yet. I really want to give a big shout out to Melissa who work in the Roseville store on Fairway. She is the best and has excellent customer service skills. She was very patient and try to make me happy in every possible way. Melissa did her best to give me great deals price match as within her power. As for her team the big boss were very good as well. I recommend the Fairway store to anyone who’s looking for great service. Because of the exceptional service I am coming back to get the experience that I obtained in this store once I am ready to purchase a dinner table. I will be looking for Melissa soon. Thanks for exceptional service Melissa and her team.!!!!! Good Job. By the way anyone looking for good quality furniture please go to the Roseville store on Fairway.

Worked with Melissa on buying a dining set and it was a easy and great buying experience. Andy gave us a great deal and the warehouse guys helped us load my truck with an item from the show room. All in all it was a great experience.

Maria Torres at the Roseville store was very helpful and informative! I definitely will shop with her again. She was very helpful and patient.

Professional and helpful, pleasant experience.

Maria in Roseville did a great job. She knew we were looking for furniture for out of state but still gave us attention and information.

Tina was amazing! Got us in and out

Everyone was very helpful and they follow through when they say they’ll do some. We had our purchase by that evening in our home. It was great.

Worst experience buying furniture so far. Worst time buying anything honestly. It has been over a month since I bought my $500 low quality, easily broken, hardly functioning, bedframe from Ashley furniture. They made me pay $100 for them to put it together, saying that putting it together myself was not an option. 5 minutes after they put it together and left, it broke. Headboard fell down out of the screws and tore off the wood. Thank god I wasn't laying on it. Since then, I have talked to a customer service representative more than 10 times and every time I have talked to them over the phone they would tell me the manager was busy and they would call me back but then never would. Eventually I had to go in person to actually get someone to talk to me and they weren't even busy. I asked for a refund and they told me they don't do refunds. The customer service lady was rude when I told them I called multiple times and would get brushed off and not called back. I was forced into getting a replacement but here I am waiting for them to arrive and they never did. I have been sleeping on the floor for over a month now because they can't deliver an adequate product. Worst experience ever and never going to even consider buying from them again. We'll see if I even get a replacement at this point, they don't care about their shoppers.

Fun place to shop! They have a lot of selection and Maria was wonderful!

Kam in Roseville was very helpful in assisting me with bedroom furniture and worked with me on pricing discounts.

Tina did an Awesome job!! She educated us and we smiled the entire time! Great mattress and furniture!

I went into the store and the associate Lori was incredible. I found the mattress and dresser I was interested and she went above a beyond with matching what I was looking for.

Melissa, the salesperson, has a great attitude compared to the others there who don't care. She listened to what we wanted and she delivered. She honestly cared and assisted with our decision on what worked best for our home. We love her personality and will return.

Kam provided me with excellent customer service. She was very professional and kind. I had a lot of questions and Kam was able to answer all of them with incredible insight. I highly recommend her. I purchased a sectional, dinning set, and bedroom set. I’m overjoyed with my purchase and getting to meet Kam and having her assistance.

Melissa was great! Came in pretty late on a week night to browse and we felt very welcomed and got all of our questions answered! Great service can’t wait to be back!

Wow, what fabulous service today at Ashley Furniture in Roseville! Bobby and KK were absolutely amazing in helping us purchase multiple items. Our company BEST Accent Staging had brought many items over the past year and have had nothing but the BEST of service. Thank you Bobby and KK!!

Just had a great experience at Ashley furniture lots and beautiful tables and a new kitchen set. Very pleased with the staff here and how helpful they were and they don’t cover over you. Melissa was a huge help in helping me find exactly what I was looking for. Don’t make the mistake of going someplace else, go to Ashley first.

Thank you Maria Torres - From hello to thank you for your business, Maria was friendly, patient, and respectful. She helped me measure the couch I wanted , went the extra mile to ensure I was comfortable with the decision I was making. Well done.

Tina was absolutely amazing! Best furniture store shopping experience of my life. Andy was awesome too. So excited for our couch and added two tempurpedic beds. Great day.

We enjoyed our afternoon with Tina and Andy. We came in for a sofa and added TWO Tempure Pedic beds along with a fabulous sectional. Best customer service, ever!!!

Kam made buying furniture SO EASY! Not to mention the furniture will arrive in 1 week, which is faster than all other furniture stores in the Roseville area.

Tina provided great customer service and made sure our purchase was smooth.

We love Tina

We love this store. We came in back in April. The gentleman that assisted us, Danny Figueroa, was super helpful, took his time, and made us feel like we mattered. We were not ready to buy yet, but because of Danny, we made it a point to come back to Roseville today to purchase our couch, even though there was another Ashley store a little closer to us. Good, friendly customer service is worth the time and gas. Props to Danny and to the Roseville store. We recommend this place to everyone and anyone!

Marie was an awesome trusted advisor. Shes kind and patient. I really appreciate her attention to detail to make sure our request were met. Thank you so much Marie!

Our experience with Riki was awesome! His customer service was excellent, very friendly and professional. He has answered all of our questions and has followed up with us which we greatly appreciate. We are so happy with our new furniture and have already recommended family and friends to go see him!

Maria was super helpful!

(Translated by Google) Very grateful to a saleswoman named Maria… Very Friendly, Excellent service 😃👍🏽👍🏽 (Original) Muy agradecido con una vendedora llamada Maria… Muy Amable,, Excelente servicio 😃👍🏽👍🏽

María Torres is absolutely A perfectionist in service we will be back to do our other three rooms and bedrooms, thank you to the entire staff for your assistance throughout this great experience .

We came in knowing what we wanted, Lori was a great help to get us the setup ordered perfectly. She was polite, helpful and explained everything with ease. Definitely recommend the Roseville Ashley store! And Lori!

Quickly found what I wanted, and Tina made the experience fun and expeditious. A+ experience buying patio furniture

Tina was awesome!!

We got a great deal on a sofa and Lori was so helpful finding something that would fit just right for us!

Friendly, very professional, very helpful. Helped us get the best offer.

Great customer service with Lori ! Highly recommended to work with! Very knowledgeable and very attentive and helped us find exactly what we needed! Thank you so much!

Our expirence was really nice. Maria did an outstanding job with looking and helping us find the right sofa.

My partner and I just finished purchasing our bedroom set at this location. We highly recommend working with Maria! She was so nice, personable, and helped us throughout the process. We will definitely return when it’s time to upgrade our living room & dining set. Thanks again, Maria! You’re the best :)

Tina was great!!

I went in to just look at bedroom furniture. Kam immediately greeted me and let me know to ask her if I had any questions. Looking turned into loving a set I found on the floor. I was $80 away from saving an additional percentage off my entire purchase. Kam asked her manager to honor the discount because there wasn’t anything else I needed and got me the additional discount!! I loved that Kam was attentive but not pushy at all. I plan on shopping here again in the future. I can’t wait for my new bedroom set to arrive!

Maria did an amazing job helping us out! Very sweet people and great service!

It’s been almost 3 weeks since Ashley charged my credit card for a TV Stand and nobody can tell me if it’s in the way or been canceled. When I asked for a refund I was told they need to confirm if it’s on it’s been sent already and to expect a call the next day. It’s been 3 days since that conversation and all I’m getting is internal finger pointing and no action. What ever happened to the customer is always right?

Maria was so kind and helpful! Thank you for the help

Go see Phillip at the Roseville location. Easy going, no pressure and very accommodating! We are very happy with our purchase. We will shop here again.

Tina was a really nice lady it was a pleasure meeting her and she was very kind and helpful 😊❤️

Excellent customer service. So enjoyed our shopping experience with Tina Turner...she made sure I saw all the bedroom furniture that was available in a warm and professional manner and made my day so much fun. Deliver was smooth and professional and I love my new bedroom set! Thank you Tina!

Maria helped us find a dining table quick and easy process. Thank you!

Philip is very pleasant to work with and very helpful throughout the process.

My Husband and I had a great Experience... Ashley Store In Roseville.I'm very happy with my Recliner Couches.Maria Torres is very Nice and professional she took time helping us explaining and answering all questions we had.

Crystal is absolutely phenomenal. We bought our sectional here after shopping around at the majority of the furniture stores in Roseville. This place not only has the best deals, but had the best staff. We will be back for more because of Crystal. She made our day and this purchase so much better because of her personality and overall knowledge of the store.

KK is so awesome. She heard me and understood what I wanted and she didn’t push me to change my mind. The sale was so easy and smooth. Easy sale and I’d come back to her for my next purchase!!!!!

Wonderful experience, very helpful, thank you.

Lori was great! Amazing customer service! She helped us find a beautiful new table for our home!

Very helpful, friendly salesperson. She let me know about sale discounts available that I didn’t know about.

Great selection...we were looking for a smaller couch and chair for our family room. Our sales person Cam was helpful without any pressure. The home delivery was smooth and they actually were a little early. We really like our new couch and recliner/rocker chair....thanks Ashley!

Appreciate you, Phillip. Definitely will be a return customer, thanks again!

I had an absolutely exceptional time purchasing a couch at this store. Danny was amazing in every way possible. He was informative and an absolute delight to work with. I recommend him to anyone and everyone looking to purchase anything new for their home.

Philip was our salesman and he was very patient and helpful. He did not mind our going back and forth with our choosing the furniture. We appreciate both Philip and the store manager DJ. It was a very pleasant experience at Ashley Roseville

Customer service was excellent! Riki was wonderful at helping me find the perfect dinning room table! He answered all my questions and went above and beyond my expectations. Delivery was a breeze, and the table was even delivered weeks before the original delivery date!

Best experience with Tina. Very helpful and not pushy at all. 😊 Will definitely be back.

Danny was very helpful. Made process easy and enjoyable. Great personality and customer service.

I recently purchased a loveseat at Ashley Furniture. As I walked into the store, I was immediately greeted by Kam Atwal, who was able to help me find the loveseat I was interested in. She was very professional, friendly, and courteous. I highly recommend shopping at the Rocklin Ashley Rocklin store

very friendly and helpful. not pushy

I ordered furniture with a scheduled date 3 weeks in advance which they said everything was in stock and would be delivered. One week before I get an email saying my stuff is on back order. When I went in the store they gave the excuse that “we’re a fulfillment center” and that the stock was possibly delivered to someone with a sooner date, sorry about that. Not one person in there tried to fix the problem! I’ll never spend a penny in that place! And I’ll tell everyone I know how bad the customer service was.

Riki and Laury was very patient and kind. They helped us pick out the perfect furniture for our new home!

We were greeted at the front door by Danny Figueroa. He listened attentively to what we were looking for and was able to show us several options. He was friendly and professional. He also went above and beyond to ensure that we got the best deal possible.

Phillip, was great in assisting my wife and I on our loveseat purchase.

We were looking for a bedroom set and were headed to a different store but decided to stop at Ashley first. Our sales person KK was amazing, she understood exactly what we were looking for. We ended up purchasing a lovely bedroom set and are looking forward to the delivery!

Great Manager at the roseville location and wonderful friendly staff

My husband and I both had an amazing experience during our time at Ashley. We had Philip helping us and he was AWESOME. We did not felt pressured to buy, rather we felt heard. We told him what we were looking for and he made sure we tried a few different mattresses before we made a final decision. He is very friendly and made sure we felt welcomed. I definitely recommend him and the store! We will definitely be back and ask for Philip to help us out :)

Philip is wonderful. Ask for him and he will take good care of you. Patient and showed us many options. Stuck to what we asked for and respected our thoughts.

We really enjoyed shopping here. Our rep Ricky was great!!

Kam was super helpful and informative!! Great experience!

We enjoyed shopping at Ashley today. Our sales representative was awesome. KK was very knowledgeable about each item we were interested in.

Had an excellent experience with Maria very friendly. For being a new employee she went above and beyond with our purchase couldn’t be any happier!!

Danny was great. We purchased a sectional, sofa, dinette set and 2 area rugs. He spent 2-3 days with us helping us choose furniture for our new home. Even offering to come to our home to help us with our LG rug that will be delivered a week after our sectional. Thanks, Danny.👍😁

Having never been to an Ashley store, I stopped in as to see what they have for a move to AZ. Ashleigh stated that she would not be able to transfer credit if I ordered some thing and have it shipped in Arizona. But she spent over an hour with me picking out things so it can be on record. Talk about customer service or she wouldn’t make any commission so the least I could do is put a Google review if you’re looking for furniture and you want somebody kind little spend time with you and not a sales person she’s your girl.

Just disappointed with the level of customer service. My girlfriend and I went in looking for a sectional since we moved to the area. Purchased a sectional which we were told was held at a warehouse and would be delivered the following week….3 weeks later they tell us a piece is in back order…

Had the best experience with Ashley D., at the Roseville, CA location. She was so knowledgeable and attentive. Thanks for making our first experience the best

The attendant was very polite,friendly and helpful. She was patient enough to let us choose furniture from the variety. Thanks to Lori Morrow, I got what I wanted

Very helpful and friendly staff. Craig was fantastic and very patient! We went a few times and kept moving furniture around and he had no issues moving around with us and helping us. Great Customer service and follow up calls through delivery and post delivery.

Employee was friendly and helpful

Had a great experience today with Tina! Quick and smooth from start to finish. Can’t wait to have our sofa and love seat delivered this week.

Worked with Phil S super nice and helpful. Got a new dining set after only coming in for a table. Great selection and friendly staff

KK is kind and really patient. She helped us get our dream couches and she answered all of our questions. The paperwork was fast and smooth. If you go in ask for KK she is great and she really understands what type of furniture you need. Thank you KK

I had a great experience. Friendly and knowledgeable service. Quality furniture options and tons of mattress choices. Philip was wonderful and spent a lot of time with me to ensure I was comfortable with all of the choices I made. He was great and so was the sales manager Kevin. They were both very friendly and made the experience a more than positive one. Highly recommend asking for either of them if you head in. Very excited for delivery of my purchases!

Lori at the Ashley Store in Roseville/Rocklin area helped us with our couch and Love seat. I really appreciate her help and insight on our purchase. We will back soon for kitchen table!

Our experience with Kam was truly outstanding from start to finish. Not only did we purchase a mattress and bed set, but the customer service we received throughout the process was exceptional. From the moment we walked into the store, we were greeted warmly and given personalized attention. Kam assisted us incredibly knowledgeable about their products and took the time to understand our needs and preferences. They patiently guided us through the selection process, offering valuable insights and recommendations along the way. Overall, I couldn't be happier with our purchase and the level of service we received from Ashley. I highly recommend Kam to anyone in search of quality bedding and exceptional customer service.

Kam was very helpful the couple of times we have bought from this store!

The staff at Ashley Furniture were friendly and helpful. A group of them even helped us load the sofa’s into our U-Haul. They took care and were kind. We loved our experience there and appreciate the time they spent with us to make sure our transaction was smooth. Highly recommend Ashley Furniture!

If we could rate this review a 10 ⭐️, we would! Our experience at Ashley Furniture with Philip as our trusted advisor exceeded all expectations, turning a mundane furniture shopping trip into an unforgettable evening. Our almost two-hour journey to Roseville (from Napa) to find the perfect couch for our new home, initially started off with anticipation and hope visiting another well-known furniture store, quickly turned into disappointment as we struggled to find options that matched our tastes and preferences. We decided, in a last ditch effort before heading home to stop into Ashley Furniture and were immediately greeted by Philip's warm and knowledgeable presence. Philip dedicated his time and expertise to assist us - even studying our floor plan - ensuring that we found the perfect couch for our new home. His commitment to customer satisfaction was evident as he patiently guided us through various options until we found the ideal match. As the hours passed and the store closed, Philip remained by our side, going above and beyond to ensure our needs were met. Remarkably, Jeanine, the Customer Service Manager and Andy, the GM, respectively, stayed behind after hours to finalize our financing and ensure a seamless transaction. Their professionalism, kindness, and even humor, despite the late hour, made the entire process enjoyable. Together, they worked tirelessly to ensure every detail was buttoned up, demonstrating their unwavering dedication to customer satisfaction. What truly set this experience apart was Philip's continued dedication even after the store closed. He provided us with his personal cell phone number and went the extra mile by FaceTiming with us multiple times the following day to address any additional questions or concerns. In the end, our furniture shopping journey not only led us to the perfect couch but also introduced us to a team of exceptional individuals at Ashley Furniture. Philip, Jeanine, and Andy's outstanding service, professionalism, and genuine care transformed our experience into a memorable one. If you're in search of exceptional service and expertise, look no further than Ashley Furniture and their dedicated team in Roseville.

Danny was a terrific salesman. He was kind, patient, and informative but never pushy. He gave us space when we needed, without us even asking. We ended up getting a couch that I’m sure we will love for years. Update: the first sofa that was delivered was damaged. Today they brought us a new one and it looks great. The service overall has been fantastic. Please follow the salesperson advice and check your furniture before the delivery driver leaves.

We came to Ashley looking for couches. Crystal was a big help with getting us all set up. It was an easy experience.

I contacted Ashley about home searching in Nashville area last month. Once we exchanged the contact information, she has been working on my case immediately. I frequently receive her home for sale information, which is really helpful because Tennessee in general and Nashville in particular are out of my current state, perhaps thousands of miles away from my current residence. My wife and I just purchased our air tickets to meet with Ashley and tour the potential houses for sale early next month. We are excited and looking forward to visiting Nashville and surrounding areas soon!

Best experience ever. I love living spaces and it’s where we usually go, but after browsing for almost 45 minutes, not one sales associate approached us so we thought we’d check out Ashley’s as it was right there and Philip instantly jumped to help us and show us around. He had us try different beds and pillows and helped pick up our bed frame. He also didn’t try to upsell us an overpriced bed, he was focused on finding the right fit for us. He is very knowledgeable; My husband and I are young and we’re moving so we’ve had to spend a lot on the move & he went above and beyond to find us promos and help us qualify for financing. He didn’t even care that he spent 4 hours with us, he just wanted to make sure we got what we really wanted. He even made sure to give us his number and took my husbands cell Incase we had a trouble with delivery. He was the best

I worked with KK she was helpful and pleasant to work with I bought a sofa

Erin was very helpful and knowledgeable. will definitely buy from her in future. Highly recommend asking for her

Kam was very friendly extremely helpful and very profesional. I am a returning customer of hers and will continue to do so. Buy from her because of her exceptional service.

Best store in roseville for shopping

Crystal was so efficient, helpful, and a pleasure to work with. Everything went smoothly and the whole process was easy.

Crystal was so amazing. Thank you to Devin for getting me together with her in the store I absolutely love my purchase and she was so helpful and great.

While shopping for new living room furniture, I went to 3 different furniture stores and went to Ashley’s 3 separate times, while I was trying to decide what new design to go with. All 3 trips to Ashley’s were great. Philip was my sales associate. He helped me plan color schemes, showed me multiple items that would fit in my space, and basically help me decorate the room. He was not pushy, and when I said I need to walk around to think, he left me alone to do so. Philip was patient, helpful, and pleasant to work with. I will buy from him again.

Crystal was very helpful and provided us with excellent service

Crystal was so helpful and informative. Not only was it clear you knew what she was talking about and knew her product offering well, she was very sweet with my 2 year old I had with me at the time as well.

Kam Atwal did a splendid job helping me find a what I was looking for, excellent customer service. Thank you

I had a really good experience at Ashley Furniture. The salesman, Shawn was very helpful, patient and no pressure. I had his undivided attention so i was in and out in less than an hour with 2 pieces of furniture i needed. I went on a weekday so it wasn't busy. I highly recommend doing that.

Philip Saunders showed the utmost respect and courtesy when we were buying furniture. Usually the three most difficult purchases are buying a home, a vehicle, and nice new furniture. Philip made buying furniture an easy and enjoyable experience. He has now created lifelong customers. He was a wonderful reflection of his company and a true example of what professionals should be.

I spoke with KK on the phone and texts to find what I wanted. She is great! Very helpful in finding exactly what I pictured!!! 💜💜💜

Crystal at Ashley in Roseville was a super help and was super knowledgeable. No pressure at all, and she truly listened to our needs and helped us make choices that fit our budget and our space. 5 stars!

Melissa was so wonderful and helpful. She guided on our purchase for our new home and answered all our questions. We will definitely look for her to help us in the future for any furniture needs

Very knowledgeable and helpful. Nice people to buy from I would buy from them again.

I received help as soon as I walked into the store, the sales person was anxious to help and see to my needs. Very happy with my experience and purchase there.

Ashely is becoming a place where you get auto dealership customer experience.

Both salespersons Steven and Crystal were very helpful and professional. Always nice to meet friendly people.

This was such a positive experience! It was fun trying out all the mattresses they had. Once I was shown everything to choose from, it was easy to pick. I felt listened to and my needs were met Edit: should have waited until delivery day and I had my bed in my possession to make my post. I paid $200 and was supposed to receive delivery of my bed, disassembly and mattress removal and assembly of my new bed. I asked twice if those things would be done because I would not be able to do them myself. When the delivery company arrived, they said they could not disassemble my bed when I was promised by the salesperson that they would. Be aware that Ashley furniture will say what you want to hear to make a sale, even if it isn’t the truth.

My wife and I came here JUST to check out some couches, but of course behold, there was a Presidents Day Sale. As we were browsing we got familiar with a few of the workers there who were a tremendous help at answering our questions. Munish was extremely kind and interactive, focusing very much on us, even when he had to get pulled away to help others, he made sure to come back and finish what we started. Phillip was VERY knowledgeable on the set we were looking into, and as soon as we saw a stunning deal on one that was right up our alley, they were very honest about its material makeup, it's Warranty coverages, and how soon we could have it. We actually had our truck with us at the time...and even though it was a Sunday (they don't have their loading crew) they loaded it up immediately for us and weren't hesitant to guide us throughout it. I want to say a big thanks to DJ, Andy, and all the others previously mentioned for helping us get such a good deal and being so impulsive with the loading procedure! They made our experience very personal and we look forward to working with this location again very soon!

Terrible customer service! Do not buy with them. I ordered and the furniture did not work for out home. I sent it back that day and 2 days later a manager called and I expressed that I wanted to cancel. They told me that I would receive the refund with in 3-5 business days… it has now been exactly 10 business days. I gave called multiple time and the different reps have told me that “it wasn’t cancelled” its not cancelled in all of our systems” all kinds of excuses. I will never ever do business with them.

Crystal was amazing! Went above and beyond for us. Friendly, and very knowledgeable! Will keep using crystal for future purchases!

Crystal was the best. She came in on her day off and made sure we were taken care of. We will be back for more

Crystal is the best!!! Super helpful and great with interior designing ideas

Purchased a couch from here. Great service, a little pushy though, but I am happy with my purchase.

Was a wonderful experience love the beautiful store. (Roseville CA ) Kayk was very helpful and was very kind and Informative. Diffently was the store for me. I will be back.

Crystal was super helpful & knowledgeable!

After a bad experience they were able to correct the problem.

Spacious showroom with a great choice of furniture. The salesperson was friendly and knowledgeable. No pressure environment. Competitive prices.

Kam was amazing. Very helpful, knowledgeable, and patient. We took well over an hour of her time and she was amazing the entire step of the way.

Thank you, Tina and Andy! We had a great experience with you both!

Crystal Brown was exceptional. She listened to what we were looking for and helped my wife and I find a rug we both liked, which was a major accomplishment. She was also very nice and professional.

Good prices, friendly associates, overall easy transaction.

Had a wonderful experience at the store. Crystal is a wonderful member of the team and extremely helpful! I would highly recommend working with her. You made my shopping experience easy!

Our Salesperson, KK, is the BEST. So professional and knowledgeable, and more important, genuine. She knows her merchandise and listened to my needs. The store is welcoming. We appreciated feeling welcomed, and KK is a real treasure in the Roseville, CA store.

Great service, good selection and fantastic prices. They even deliver to us an hour away.

Salesman was knowledgeable about the products.

Service was all around amazing.

I highly recommend buying furnitures in Ashley. Very good customer service.

James was very nice and never pushy. I had him take measurements and pics to send to me and always followed through. Hopefully the delivery goes as well as the sales did. Thank you

Lori was so patient and helpful, I had a great buying experience, I would definitely go back to Ashley again and ask for Lori,

Great experience. No pressure sales. KK, our sales person, was well equipped to answer any and all our questions and a pleasure to work with in making this large purchase. Thank you.

James was personable, knowledgeable, and very helpful. Quality is good, prices are reasonable, and the day-of-shipping return policy is nice.10/10

Amazing the guy who I talked to was dope def gunna go again

Got exactly what I came in for. Kam was incredibly helpful and got me a good deal.

Great no pressure sales people and they matched a cheaper online price I found.

Excellent service… The only complaint I have is the expensive delivery price.

Ashley furniture has a beautifully diverse collection of furniture for any of your design needs. I was so impressed with my sales associate Phillip. After just a couple questions he totally understood my vision for the space and was able to show me all the pieces that matched my color scheme/style. I felt like I had my own personal interior design consultant. With Phillip’s assistance it was a very pleasant and surprisingly quick/easy process to find exactly what I needed. Ashley’s large selection, quality and affordable pricing make it a one stop shop!

sales person said theres a $60 delivery charge, regardless if i ordered online or bought in the store. turns out that was a lie, shipping is free if you buy online. so check out the store if the item you're looking for is on display. but order online.

My experience with my purchase was a breeze! Sales associate Philip Saunders was outstanding with his help and ease of paperwork, regarding the process. I highly recommend Ashley for any of your furniture needs!

Was told our 4,000.00 couch was to be delivered tomorrow, all week text to confirm delivery. Today we got called only to find out our set was on back order!! The only reason we purchased this was due to the other set was 4week out and the set they sold us was supposed to be in and ready for delivery?? Lesson learned . Never will we shop here again all lies.

Since September 2023 we have made three separate purchases at the Ashley Roseville store. Each time we have requested Shawn Newcomb. We found him to be extremely knowledgeable about the products we were asking about and very helpful, showing us all options before our purchase. Additionally he was a non-pressure type of salesman which we very much appreciated.

Crystal was so helpful! She’s extremely knowledgeable about your products as well as her willingness to go the extra mile to help the customer. Not to mention she’s very friendly and personable. Don’t let her slip away. We’ll be back!

Crystal was amazing, if I could give 10 stars I would. She really took her time with us, helped us find exactly what we were looking for. Her customer service was unmatched and she was so knowledgeable. We had a wonderful experience and will certainly be back again due to such excellent quality and service.

We were welcome with greetings. The sales person Kamaljit Atwal was professional and friendly.

Shawn helped me pick out a sofa for my office today, he was super patient and helpful! Not salesy or pushy like most salesmen, you can tell he really cares about helping others. Thank you for your help Shawn!

Had wonderful service!

Crystal was excellent and helpful finding a match to the discontinued Ralene bed set.

Shawn, our sales person, was attentive and helpful without being overbearing. Their selection and prices are great. We will be back.

We found the artwork and area rug we were looking for and that process went very well. My only regret is that you cannot just buy things in store and take them home with you, there's always a wait.

We went for a bedroom set. Not the best selection but the salesperson was very helpful and gave us a great deal.

Friendly / very competent customer service

Kam & Andy bent over backwards to help us find exactly what we wanted. These two rock!

Shout out to Daniel F. our salesperson on the floor. He assisted my wife and I in saving a great amount of $$ on our couch of choice. He did a great job, the manager agreed to the sales deal, and we will have a brand new couch delivered in a week. Great shopping experience!