Ashley HomeStore Roseville, CA

Excellent customer service. Very helpful with all my questions.

Great furniture selection except not happy I have to wait a month for a table. Other services are great so far except for delivery. I've tried calling three times to reschedule the appointment and waiting 20, 30 minutes and no one answers! Terrible way to treat people after they have bought something from you.

My friend and I walked in here just browsing. We were greeted immediately by Brittani. Her warm welcoming personality welcomed us and let us know about the sale they had. We told her we're we're just getting ideas and she still offered to help us out. she walked us through all the options listened to what we liked and didn't like and found options for us that made our decision so easy. She worked with our price and gave us the best options. GIVE HER A RAISE......

Overpriced mumbo jumbo. Walking in the door feels like stepping on to a car dealership and knowing a shark is watching you. A really really friendly shark at least they are nice and not to pushy. Only getting 2 stars out of me. I went to RC willeys instead Surry not Surry

Overpriced mumbo jumbo. Walking in the door feels like stepping on to a car dealership and knowing a shark is watching you. A really really friendly shark at least they are nice and not to pushy. Only getting 2 stars out of me. I went to RC willeys instead Surry not Surry

I went in today 9/29 and I needed to buy a living room set, bedroom set and a dinning set. As I walked around for 30 min and then stood there looking at the couch I loved for 25 min more. I was willing to buy it all from them. I looked around and 3 helpers walked by me didn’t say can I help you? Nothing! Went up front and was waiting by the desk as 6 people sat there not willing to help. However I watched others walking in the door were being helped immediately. So guess what I walked right out!!! And Macy’s was so helpful from the time I walked in till the end!

Very bad experience bought furniture worth 8000$. Furniture coming in parts for the last one month. Pathetic delivery service. Customer service is even worse. There is no negative stars to give otherwise I would have given 0 stars.

Called Roseville store at 10:30 am went straight to hold for 15 minutes. When someone did finally answer it wasn’t the Roseville store. I was told they were unable to get Roseville store in the phone to try back in 10 minutes. No thank you. All I wanted to do was ask the salesperson, I spoke to yesterday, a question about the couch I was coming down to buy today. Not sure that will happen now.

I found Ashley Home store in Roseville California to be priced reasonable and beautiful, but mostly impressed of how helpful and courteous the sales representatives were. I want to give a special thank you to Shweta Kimble sales associate who spent much time with me. She was so helpful, patient and kind. I am a camp fire survivor and Shweta and her associates made my experience fun!

I like the showroom, and the sales reps I worked with were good. The store manager, Michael, was great to work with. One of the items in my delivery was damaged, and the delivery driver didn't mark the work order properly, so I'm having to follow up myself, and the new piece of furniture will be very delayed. I'm disappointed with that part of the experience, but the in-store experience was good.

I like the showroom, and the sales reps I worked with were good. The store manager, Michael, was great to work with. One of the items in my delivery was damaged, and the delivery driver didn't mark the work order properly, so I'm having to follow up myself, and the new piece of furniture will be very delayed. I'm disappointed with that part of the experience, but the in-store experience was good.

Shweta at Roseville store was great to work with. She took care of all the minute details and worked diligently to get the furniture shipped to our home in couple of hours after the purchase. Excellent customer service. I would highly recommend this place.

Shweta at Roseville store was great to work with. She took care of all the minute details and worked diligently to get the furniture shipped to our home in couple of hours after the purchase. Excellent customer service. I would highly recommend this place.

Olga was very helpful and made the buying experience pleasant.

Sandra was amazing. Very helpful and knowledgeable but not pushy or over the top. The sales were obviously what made the purchase practical. Very good customer service including the manager making final decisions.

It has now since been a while since I bought my bed and dresser from Ashley’s, but however I am in love! Britani helped me out very well as well as all of the other staff. I first went there and was not happy with the sales experience so I took my business elsewhere. I work in sales and know what to do when helping a customer out. When I was treated poorly I was not too happy. I then found out that Ashley’s had better furniture than anywhere else, so I went back and was greeted with open arms. They redeemed them selves and helped me out on the pricing as much as possible. Thank you to everyone at Ashley’s for making it go as smooth as possible!

Rachael did a great job of guiding us through all the furniture options that might work for us, and then handled our (apparently) rare approach of paying by check.