Ashley HomeStore Roseville, CA 95678

Love the beautiful furniture. Austin was a great help. Go see him when you are ready for a tempurpedic mattress!

Larry Simon is the man to see. I have ambulatory issues and was looking for an electric recliner. He took me all around the store allowing me to try each one until I found the perfect chair. He went above and beyond, even looked up our account. Thanks Larry!

I definitely will shop at this store again. Tay was such a big help with picking out my new furniture. He understood what I was looking for by listening an leading to the right direction. He helped with colaborating colors. I was completely satisfied with his customer service an look forward to working with him again.

Purchased two sets of couches, tables and an entertainment center - had a fantastic experience. Staff was extremely helpful but not pushy. Shawn Newcomb was wonderful to work with and very much appreciate the help from the sales manager Jesse. Been great to work with before and most importantly, after the sale. Beautiful Roseville location with a lot to choose from. We'll be back.

I definitely will shop at this store again. Tay was such a big help with picking out my new furniture. He understood what I was looking for by listening an leading to the right direction. He helped with colaborating colors. I was completely satisfied with his customer service an look forward to working with him again.

Lori was an excellent associate. She helped us look for stuff that suits for my house.

My wife and I bought a couch from Sean Humes. He was terrific and the transaction could not of been smoother. He is very detail oriented and very personable. The furniture selection was great and the customer service was even better. The protection plan was a great value. Highly recommend!

My experience was fantastic shopping at the Ashley store in roseville! Thanks to Aarti Chopra expertise and knowledge it made our purchase very, very easy. Because of her I'll never shop anywhere else!

I was blown away when Tina went above and beyond to help us find furniture for our new home. She was personable, asked about our ideas, and made great recommendations! She even let us move furniture around the store to see what things would look like in a different light. Customer service is rarely seen these days and we can honestly say it was such a fun trip to the store. A huge thank you to Tina and Val for making shopping for furniture such a positive experience! Mollie

Aarti was awesome. Very professional, polite and knowledgeable. She took her time with us and helped us however she could with matching pieces to finding what we wanted.

Excellent customer service! Michael Macy took care of my needs and went above and beyond to make my shopping experience pleasant!

I have had several dealing with Jett and he is a true professional as well as a gentleman. I will always seek him out. I had the pleasure of meeting Brianna this afternoon to help me solve a problem. She is a Super Star! Every company dealing with the public should have employees her!

Lori Morrow was very helpful, patient, and knowledgeable of all of the furniture in the store, she more than helped us and we are very happy and grateful for the furniture set that she helped us pick out. We can't wait till it is all delivered and setup

Excellent customer service! Michael Macy took care of my needs and went above and beyond to make my shopping experience pleasant!

Great experience!

Lori Morrow was very helpful, patient, and knowledgeable of all of the furniture in the store, she more than helped us and we are very happy and grateful for the furniture set that she helped us pick out. We can't wait till it is all delivered and setup

Good

Pushy sales manager

Pushy sales manager

If you read nothing else: Ashley sells refurbished furniture as new then avoids responsibility and blames everything on "corporate's procedures". Supposedly the delivery people are contractors. I'd hope so because they left styrofoam and broken glass littered in our street. They also did not deliver a chair that was part of our set, claiming it was backordered. When we came back to store to complain about the missing chair, scuffed bed rails and footboard, and vanity that was not only damaged but was obviously damaged and refurbished once before. The woman we spoke to admitted that they do this all the time. She and the manager also said the missing chair was on the truck and they must have just not felt like finding it. We were told we needed a tech to inspect the furniture before they can authorize replacing it. The next time we called was after the tech came out, and we were told "sorry I can't help you, call corporate". I called again the following day and was told they could not find anything in the system at all besides the chair, and she would call me back. Of course she never called back. That was yesterday, today we went back in again and the manager deflected the "refurbish" issue because we were recording him, and got super defensive about being recorded and implied that it's illegal (no, it's not). We're told they can replace the vanity but since the tech didn't inspect the bed we have to send another tech out. Most people can't just take all these days off work for one furniture set guys. Also when you purchase the set they have you sign pages and pages giving up the right to any recourse in such situations.

I wouldn't give them ANY stars if I had that option and here's why. Furniture delivered. A delivery manager assured me I had 72 hours to determine if I wanted to keep it. It was put in writing. I call in 24 hours to reject. The original manager says no problem- call the store directly and from there it has been a nightmare. 2 weeks later the furniture still sits in my living room. No one returns calls. No one will pick it up. Jesse the store manager to Corporate to Regional all are completely rude and unhelpful. They've lost the "customer comes first" attitude. I will never shop at Ashley again. We have filed a dispute through our credit card company. Hopefully Ashley will listen to bigger guns because they sure didn't give us, the customers, the time of day.