Ashley Store Sacramento, CA (Natomas)

Saw a coffee table on sale for $299, it can fit in my SUV. Per Ashley policy- it has to be delivered for $99. I'm not spending 1/3 of the price of one item for forced delivery policy. Option to watch if it goes on clearance, then you can take home, BUT, per Ashley policy, you can't buy just the coffee table, have to buy 3 pc set. So who exactly is the customer? Too many other furniture stores, I'll never go to Ashley again

Ahmed was excellent!

Leon provided great customer service.

Cameron was excellent in helping us find exactly the design and size which fit our place in Napa. Excellent service all around

Floor salespeople were helpful and not pushy

Easy transaction and they scheduled the delivery in just a few days. I even got a bonus 25% discount! I couldn't have asked for a better experience.

We liked the selection and helpfulness of our salesperson. Everyone was friendly and helpful.

Ahmed was expert, patient, and kind. I appreciated home giving us time to think and make our own decision

We were looking for a chair for my self and ended up with matching chairs for myself and my husband. Our sales person, Leon was very helpful and patient and we loved working with him. We have some thoughts about getting either a sofa or a loveseat later on and will contact Leon when we’re ready.

Robel was the best representative that I have ever experienced at Ashley Store. He was attentive, did his research, knew the products and they are used. He was very personable; not pushy like the others who approached me when I walked in. They could learn from Robel.

Went to the store and was met by a sales person who asked if I needed help. I said I was here to see what they have. He left me alone but checked back from time to time to see if I had any questions. I really appreciated that. I came back the next day having decided mostly what I wanted. I got great help not only with the various pieces of furniture but also with some possible decorating ideas. Choices for how to pay including no interest for 12 months was carefully explained. This was one of the easiest transactions I've even done. And I am going to LOVE the look when everything arrives.

Nice store, good selection, helpful staff.

Great service. Kiki was fantastic

Bad customer service with charging more than purchase price!!!

Great experience! Leon helped us with our specific needs for a living room set, and their President’s Day deals were awesome. We were able to get exactly what we needed at a reasonable price. We will definitely be back!

Very professional and nice

Perched my bedroom seat last year in September and still waiting to receive the last parts. I will never make any perches in Ashley Natomas store again.

I can’t remember the gentleman’s name but he was very attentive to us. And let’s us browse around while my wife me shopped for our bedroom set. We actually only went in for a dresser but ended up up buying a bedroom set. Stellar service will recommend this place to anyone.

I was greeted by Jimmy, very pleasant. I was there to look for a lamp, which I found and went back to him to place my order. I will be in need of a mattress in the next few months or so, and will certainly request Jimmy’s assistance.

Good service. Good value on a sectional. Recommended.

Great experience! Everyone was very helpful.

Great experience today, went in to look for a bed and frame. I would recommend Jimmy, he helped us out, he was awesome, professional and very helpful. We met the manager John as well, he was nice, helpful and friendly too.

Billy was very professional and knowledgeable. Overall great experience.

Great customer service and attentive staff. Carmen was very helpful and efficient. So happy with my purchase.

We went in to purchase a new sofa set . The Sacramento location is under renovations.(not that changed anything) When i walked in I was greated by Jimmy S. He asked if I had a flyer, the flyer which we forgot to bring with us, 60 years no interest. I told Jimmy we forgot to bring it with us. Jimmy replied, no problem. Once I told him what we were looking for, Jimmy led us to the sofa recliner area. We knew we wanted a sofa recliner but we wanted a change from the sectional sofa. We found so many to chose from, fabric, leather, another fabric which I forgot the name, sectional recliner and sofa & -love seat recliners. We finally found what we wanted, a style which(I) was not even on our list not that we had a list. We decided to go with 2 sofas recliners it was priced the same as love seat option and included the recline chair(I like to think of them as daddy recliner) We needed a coffee table and end table. A few of the sets were were interested in were discontinued. The 3rd set was also discontinued but they offered it to usv floor model at clearance price(as is ) . Overall , the trip to Ashley Furniture in Sacramento was a huge success. Thank you, Jimmy!!

Tanya was SO great to work with while we shopped for two bedroom sets!! She listened to what we told her and suggested some beautiful pieces, which were perfect for our new home!

Although I wasn’t greeted and nobody really seemed eager to help me for my first 15 minutes of me walking around the showroom. I was able to walk past a group more interested in their own conversation than helping customers or selling. Once I was able to pull someone away for conversation the buying process was fairly straight forward and easy. I still bought a couch, but that was due to really wanting the product. The other positive was delivery time was under a week which I saw as a plus.

I was looking for a reclining sofa and love seat and found the PERFECT set. Shopping experience was fantastic. Spoke to a salesman when I arrived. They allowed me to look without hovering. Only approached when I had spent a considerable amount of time with a certain set. Helped by showing me all the features. And then walked away. Let me dicuss with my friend before I made my decision. Of course I bought!

Great service and help to select our couch at Ashley furniture store. Wide selection which gave us plenty of options.

Ahmed from Ashley Home Store Sacramento had excellent customer service, was very knowledgeable, and an awesome Advisor. I highly recommend him. Please take the time to acknowledge him. I plan on purchasing from him for all of my home purchase needs in the future.

I absolutely love this place. Sean has been amazing through my buying process. He was patient and knew about the products. I recommend him for your sales guy.

The Associate that helped me was fine. He did get the configuration of my couch wrong which I knew it would be. I was ok at first but when I tell you it has been the WORST customer service experience ever since. Let's start with I have not received any type if call or follow up since December 26 from Customer care(which is a joke) or the store. I have made multiple calls and gone to the store 3 times now. Have they offered anything for the inconvenience of time, gas and pure disregard? NOPE. So the wrong couch gets delivered, customer care calls and I let them know they create a case saying I will get a call within 24-48 hours with a pickup and new delivery date.. I advocate for myself and call the store at 10am on 12/26/24. I'll get a call back when customer service gets in at 1245.. 4 pm nothing so I call. Get told the pick up has to get approved. I got to the store Saturday causebi have not gotten a call told customer service gets in at 1..again amd why didn't i reject the delivery. I said inwas at work my mom accepted it. OK. Monday comes nothing. I call customer care(joke) you have to wait 72 hours. So now I don't even know why but I wait. No call from anyone. I call 01/01/2025 customer care ask for a supervisor, I speak to one she says she will put a credit on my file I can go to the store and pick out a couch( why? I just need the right configuration, it's in the system. ) but ok whatever. I burn more gas go to the store. Get it right. Delivery set up for 01/07/2025. I am again at work. My mom calls saying they have a order to deliver but not one to pick up. ARE YOU SERIOUS.. like make it make sense. The delivery driver calls his boss, this lady is rude af, then says she will try and get approval. Guess what it doesn't get approved. like HOW?? I am beyond upset leave work. Go home call the store no one answers per usual. Call goes to customer care(joke). All they can do is send a email I'll get a call within 72 hours. Like unbelievable. I ask to speak to a supervisor (not available) then one becomes available and still has to send a email. I ask for a corporate number. They give me the store like what the hell. They don't do anything there either. So I drive BACK to the store. The front desk lady send a message to the warehouse through teams. She said i will call you when they respond. I said no I'll wait cause yall phones don't seem to work. An hour later no response. She said I am her til 9 and will call. Do you know she never did. SMH. So since December 26th 2024 I have NOT heard from anyone from ASHLEY this business is a joke. I filed a complaint BBB case this is diabolical. Like deliver the right couch , pick up the old one and quit making me wait.

Great! Good deals with great customer service.

This man that worked there was very unprofessional. He got VERY VISIBLY upset when we had asked a woman to help us with ordering our couch and she was very sweet and she was very nice. He got mad at her and was telling her "this is mine" as in our order he felt like he should have taken us but he was busy with other customers. When she said that she had already taken our info and made the order he got mad and his face turned red. I felt bad but also he shouldn't have acted in that manner not only to a customer but also to a coworker. Very crazy experience but other than that everything went smoothly the management apologized on that man's behalf. Can't wait for my new couch thank you!!!

One of best store in USA

Found a great price on a recliner. Though had to search for someone to help. While I don’t like to be hounded by sales people not a single person approached me during the 20 min i walked around. Not even a greeting of welcome. When i did find someone to answer my questions it kind felt as tho i was inconveniencing them. But I was able to find what i was looking for at a good price.

Good deals, wide selection and we got great service from Ahmed!!!

Friendly employees and quick service

Hi, the first delivery team tried to deliver a damaged dresser and tried to convince my wife to keep it which is unacceptable. We Ended up refusing it and a got a replacement 10 days after. No compensation was offered to us for loosing a day of work and for all the hassle. Not happy.

Apparently Ashley's doesn't need sales! Drove all the way across town for two recliners and a coffee table. I went through the entire store and NOBODY even said hello. People sitting at the desk, salesmen on the floor, not one word. 2 other people looking around, empty parking lot. I bought a dining set from the Roseville one, oh well.

The sales associate who helped me was phenomenal. Ann had helped out my wife and I furnish our home office for our new house. However, after-sales customer service is non-existent and very non-empathetic. One would imagine that people who worked in customer service would be better suited in empathizing with customer frustrations, but they have no ability to realize the compounding inconveniences that a customer deals with during delivery and after-delivery of the furniture specially if things didn’t go smooth. I was going to furnish our nursery room through Ashley Online, but after going through their after sales customer service experience, I would advice against people buying here. I’m putting 2 stars mainly because Ann was helpful. This would have been 1 star if I was to rate strictly because of their customer service.

Stay away from Ashley!!Careful! I was left with only a part of an L shaped sectional because the other part came damaged and they did not have it in stock and now they don’t want to take back the part they left. They don’t want to give me my money back even though the item is defective!

Very helpful, beautiful, beautiful store. Lots of options which I'm strongly considering going back for my own house. I was helping with family and it caught my eye enough that when I want to redo my living room I'm going to consider going back there. Very very helpful

Absolutely the worse customer service I’ve ever encountered!! can’t ever reach the store, and they transfer you to the Philippines.. I bought a recliner there .. First they didn’t deliver or call when they said.. Then they delivered the wrong color chair. I’m still trying to get a hold of someone to rectify the problem.. It in the Philippine loop!! Ugh!! I guess I’m going to have to go in person and believe me it’s going to be ugly when I do!!!

Jimmy was my associate. He understood what we need and was a great help with our purchase. Will definitely be going back to Ashley’s and they have good quality furnitures.

We bought a bedroom set for my daughter.. great price and great quality. She loves it.

Tanya was extremely helpful in assisting me to find the recliner I was shopping for. She was courteous and friendly.

Leon knew his products and walked us over to the recliners and gave us space & time to look at them. Then the wife wanted to look at the mattresses and we described what we wanted and he guided and explained every question we had. We found what we wanted & immediately bought and scheduled the delivery.

If i could give them a ZERO I would worst experience ever DONT buy from them there quality terrible an the minute you purchase from them an have a problem they give you the run around my friends an family have purchased from them an have experienced the same issues warning!!!!! I don’t see the purpose of the store getting back to me on a review there not going to fix the fact that I was promised a twin mattress after I was forced to keep the full size mattress which is still in the box an can’t use bec our room is to small so I don’t see the point in even responding

Nice sales staff; very helpful but not pushy

Carmen was great, very helpful and friendly! ❤️

Carmen made it super easy to find and purchase a lovely TV stand. It was exactly what I was looking for and Carmen made the buying process easy.

Great customer service and awesome prices.

Helpful, friendly, and lots of choice.

Could find matching small furnitures on Amazon at lower prices than what I saw in the furniture store.

Jimmy is an outstanding man. My family and i appreciate his honesty and expertise as a sales man. He made us all feel welcomed and soon as we walked in Ashley furniture store. Thank you. We back soon for a new bed set soon.

Ann and Aws helped us find the perfect bed and mattress. They both were so helpful and patient with us. Aws gave us a really good deal and was a pleasure to talk to. So happy to have been served by both of them. 5 star for both of them.

Rep. Ahmed helped us in buying some furniture, he gave us best deal. So I definitely recommend buying here with him.

Friendly service.

Our sales person Vinny was absolutely fabulous truly enjoyed our experience

Great customer service! Abdul rahman made me feel very taken care of!

I went in today to fix an error and the manager Musav and sales rep Ahmed was so very helpful and i was able to walk away happy and reasurred things would be taken care of. Will def. Continue doing business at this Ashley furniture store! Thank you : )

Carmen was amazing and got us the right mattress set for my fiance and I 🥰

Love this store! Great quality and beautiful furniture!

Very proffesional and great experience

Our wxperience with our sales associate Carmen was very professional and she was so easy to work withz

Excellent customer service

The sales agent was friendly and understanding. My purchase was quick and easy and with fast delivery time. Look forward to next Wednesday for my delivery.

This place has done a lot for us thanks to everyone that was involved Amber, Ahmed & store Manager Musab. Came out feeling good about our our purchase.

Very Honest and helping with the prices. They worked a lot with my Girlfriend and I to ensure we are both happy and taken care of. I definitely recommend talking to Ahmed, Musab, or Amber when you come in as they are understanding and very helpful

I purchased a couch last weekend, I was helped by Carmen, she was very professional and knowledgeable and helpful. She helped us decide for the best option for us (seniors) we love our new sofa. Thank you Carmen. PS she gave us all the discounts available.

Jimmy was an excellent sales person! Very efficient and very friendly

Got a new couch and chair, Carmen answered all our questions and made the process quick and easy. Will shop here again!

Carmen Kundert is amazing! She had provided gold star customer service during and after our purchase. She made buying furniture fun and easy. She is very knowledgeable and informative. I highly recommend Ashley furniture and her!

All good perfect quality. I recommend to select Ashly furniture.

Sales person was very helpful and helped us find the perfect couch for our needs.

This review is by invite. The delivery drivers stomped into our house and steamrolled over us until we kicked them out. We simply wanted them to enter through the back door, a direct path to where the furniture would go. They pointed out every flaw previously on our walls after dragging a recliner across our new front door. The five year furniture warranty we purchased was never taken care of properly at the store, as a result we are TRYING to get that resolved on our own and it’s been a wild goose chase. We tried going through the store to take care of it, since they are supposed to, but the operator told us following up isn’t necessary which is GROSSLY incorrect. We could've been in a bad spot if we needed to use the warranty had we not taken action on our own. I would not recommend this to a friend.

The furniture is great. I did feel like the sales person was slightly dishonest. I walked in to purchase something I saw online and he said they didn’t have anything on the floor that inexpensive. Four minutes later I walked by the couch.

Jimmy was so helpful. We will come back evrytime we need furniture

Carmen was an absolute pleasure to work with, beyond helpful and got us exactly what we wanted while allowing us the room to make the final decision on our own. Thank you for the wonderful customer service and we will be returning in the future with all our furniture next needs.

I ordered complete bed set but 2 times they didn’t bring they forget to bring pillar of bed and again i have to wait 1 month to get complete bed set.

Outstanding customer service!!Great selection of furniture!

I have bought furniture here numerous time but never had a problem but this last living room furniture I bought was very low quality, I have been trying to return it for almost four months and they keep giving me the run around, I am very disappointed , I can not believe they are so disorganized.

The sales associate, Carmen, was super helpful and looked up the prices and optional combinations for the sofas, coffee table, and tv stands. She wasn’t pushy, was nice, and personable. She was able to get us all the possible discounts also. We ended up getting 2 recliner sofas and a coffee table.

Jimmy in Natomas was excellent. Got me in and of store quickly with the product I wanted.

Jimmy was very helpful while picking out my bedframe. I would definitely return in the future.

Leon was very helpful, and friendly will look for him with anymore furniture needs

Very friendly, very helpful. Furnished my entire apartment here.

Ask for Leon

Tania from Sacramento store was knowledgeable about every single item and helped us stay within our $7k budget and she helped us explore everything from couches, to end tables to lamps for our move. She was generously interested in meeting our needs because no one likes to feel like they are being sold. She also gave her input concerning which pieces worked together— added a human touch.

Carmen k. Was extremely helpful. Patient and most importantly knowledgeable. Thank u for making my experience smooth.

Jimmy at Ashley Furniture in Natomas was so helpful and friendly. He helped me pick a great living room furniture set. He made my shopping experience at Ashley exciting and easy going. Thank you, Jimmy!

I highly recommend asking for Jimmy for all your furniture needs. He was friendly and knowledgeable. His customer service excellence was top notch, which is rare to experience nowadays. Thank you so much Jimmy for assisting me. I truly look forward to working with you in the future for my purchasing needs.

I had a very positive experience and my sales rep was extremely helpfu

I had a great shopping experience with Wahab. After visiting three different furniture stores, it was a relief to find pieces that I was really happy about and having Wahab having patience and assisting me for almost two hours. Thank you.

Wahab was very helpful Very awesome

Tania was a great sale rep and awesome help and with a great attitude

Jimmy who was well aware of all items background was well good behavior. I would totally recommend him due to his welcoming personality

I was in the market for a couch and was able to find exactly what I was looking for thanks to Jimmy. I will definitely be coming back in the future.

Great experience fast very knowledgeable and affordable. It was great doing business with wahab and musab

Kiki did an amazing job of helping me pick out a set that worked for me

We went las Thursday to buy a Tv stand and a Chest. Tania Williams helped us She was so polite Kind and professional I recommend her if you want something to that store.

Tania Willis is so helpful and amazing. She was patient and has such great insight with what we need and want. She is very thorough. From dinning room , living room , great room needs.

Tania was a great help. She made the whole process of purchasing a couch set easy. Many thanks.

Leon was amazing. Thanks

Went into the showroom out in Sacramento/Natomas and Tania was absolutely amazing! She was there to answer questions and allowed space to enjoy the showroom itself. We left with a new couch to be delivered and happy smiles.

Wow, I tried to call the store four times for a specific product to purchase and nobody answered and then I was rerouted! They must not want the business.

As soon as we walked in, we were greeted by Mrs. Carmen who was super friendly, helpful and very patient showed us lots of options and most importantly price point was what we were willing to spend. Great service will definitely purchase here for our future needs.

Kiki was very helpful and knowledgeable and made our purchase very enjoyable.

Carmen was the right person the right choice What I was looking for is kind, friendly and very attentive until she found what I was looking for, very knowledgeable with their service love it

Carmen was amazing got me in and out fast and very great customer service

Be warned! Their delivery people are the worst. They don't care about you, your home or the furniture. We had a wonderful experience up until the delivery and recommend doing business somewhere else.

great service ahmed tall.

Great service from Ahmed tall.

Malcolm was amazing ask for him

Leon is an excellent salesman. From the moment we walked into the store he greeted us with a smile and immediately helped us. He told us he was waiting for us! We ended up purchasing more than we intended. I highly recommend him.

Mr AWS Had great customer service very polite and very professional and took care of all my questions promptly. I will be back to visit Ashley Store because of Mr AWS awesome customer service

Loved working with Leon. He was welcoming and knowledgeable.

Jimmy was our sales rep, was great and the price was right.

Wanted to buy a cabinet. Came with my boyfriend since we are furnishing our new apartment. Just bought one from Walmart earlier today and wanted to also try Ashley’s since their designs look classy. Customer service greeted us but asked if we are over 21 and asked for IDs but “jokingly.” Then asked if we had anything to look for. Told them we wanted to buy cabinets. They said that they sell anything but cabinets, which isn’t true? There was a cabinet right behind the service desk and several around the store. We also searched up cabinets near us and Ashley’s furniture showed up which is why we came. Also, couple google reviews stating that people bought cabinets and within the past couple months. He referred us to Home Depot instead. Don’t know if it’s just because we look like teenagers but we are in our mid 20s wanting to furnish our new apartment. Also, had a snack in our hand while coming in. If it’s about the food, next time just say no food or drinks allowed and we’ll just finish it outside before coming back in. We came in with a purpose though and not to “stroll around.” I was confused at first because a furniture store should sell cabinets, but my boyfriend told me they clearly hinted at not wanting us in the store due to us looking like “kids” or carrying a snack. I had more faith and didn’t want to think that was true. However, as more time passed, I believe we were treated that way because of that.

I came here after viewing the website. The prices looked too good to be true and thought that I needed to see it in person. The website honestly doesn’t do the store justice. Tons of inventory of all different price points and styles. There’s something for everyone here. The store is clean and the staff are helpful and not pushy. Shout out to Sean McHenry for such a positive shopping experience! Wanted to mention that I paid less for delivery and assembly than what I l’ve paid at both IKEA and Wayfair. I was able to choose the delivery day at the store at the time of my purchase and was also kept in the loop in delivery day via their app. The furniture arrives mostly assembled so it took the assemblers 2 minutes to attach the remaining pieces. Ashley Furniture needs better marketing because I would have bought all my furniture here years ago had I known that they had quality competitively priced products with amazing assembly and delivery.

Worst customer service experience I’ve ever had at this natomas store. My partner and I bought an entire bed set that cost almost $10,000. The sales rep Carmen got our order wrong and sent us the wrong furniture, then failed to properly follow up. We were charged almost $600 more for the correct furniture pieces and we had to call to get a delivery date and figure out what was going on. We found out no new order was placed. When we spoke to one of the managers “Ouse” he was incredibly rude. I was shocked at the way we were treated when the mistake was theirs. There was zero effort to make things right or even apologize for the inconvenience from both Carmen and the manager “Ouse”. I’m so offended by this behavior I’m about to return the entire set and get my money back. I will be contacting other sources and will also leave other reviews for this negligence and terrible experience.

Carmine was an excellent salesperson. She went above and beyond and she was courteous and kind in helping us with our purchases. She has a friendly smile and help us in answering our questions.

I used to really like Ashley, and most of the furniture in my new home was bought from their offline stores. The sales were very enthusiastic, and everything went smoothly. However, all of that positive impression ended when I had a problem with the Accent Cabinet I purchased online. The hinges on the Accent Cabinet had a design flaw, and within a few uses, half of the hinges were broken. I repeatedly contacted Ashley customer service, and the process was quite troublesome, involving over a dozen emails back and forth. Customer service promised to send a technician for repair. Incredibly, they arranged for a technician to visit three times, but each time I waited an entire day with no one showing up or even calling me. The response from customer service was that the technician couldn't reach me by phone. Absurdly, I had no missed calls on my phone, and I even provided my number to customer service again, but the technician never arrived. This happened three times, with the same excuse each time. I no longer have the patience to continue communicating with customer service. Additionally, the three-star rating I left on Ashley website was not displayed; instead, the product page shows two five-star reviews.

Jimmy is awesome! Sold us a fantastic Tempur-pedic mattress. He was informative and fun to hang with. Will look for him again in the future!

I walked in today with my fiancée and we were greeted by Ahmed, a nice employee who gave us a quick breakdown of what to look for. He checked in a couple times but wasn’t pressuring us as we browsed the store. We found ourselves in the clearance section where we found a fantastic deal we were going to jump on but there was also a tag attached mentioning 25% off - which caught our interest. An Asian gentleman was hovering around us trying to sell us on the set we were genuinely interested in but when I asked about the 25% off, he and a coworker shared a condescending laugh and said they wouldnt be able to keep the lights on if they were to give that discount. We also have a dog who occasionally goes on the sofa so we wash our own sofa covers at home but the Asian gentleman was insisting we shouldn’t be doing that. He claimed no sofa covers in the store should be washed. That then turned us both off to even purchasing anything but the guy kept hovering trying to sell us on it saying it’s a great deal - which it was, but he only helped in us losing interest in purchasing.

Extremely uncomfortable environment and experience.

They keep skipping me for delivery after spending 8k here at this store. Was suppose to be delivered over a week ago. Don’t shop here. Very bad experience.

Your warranty is a rip off. Your finance bank, Synchrony, is a rip off. You permanently lost my business. Especially because of your bad partnership with Synchrony. I paid the min. required to pay off by the end of the promo, they said I didn't pay the balance by the end of the promo and I was charged interest for the full term from day one. Their min. payment due was off and somehow that's my fault. I will never shop at a store, even if I have the cash for the purchase, that uses Synchrony Bank.

Thank you Jimmy for your great customer service for giving us our time to look and decide without any pressure.

This Ashley Store is a scam. I bought $10,000 worth of furniture that is broken, peeling 'leather'. I was naive and believed their sales tactics. They forced me into buying it by making me feel bad that if I cancel my order he will get fired, I should have gone with my instinct. He would text me nonstop to make sure I do not cancel my order; I should have seen that as a red flag. Thank God I kept the screenshots. I try calling the store and the manager is not in the office, "in a meeting", etc. I live an hour away. I literally cannot believe how unprofessional the employees are here. I will be filing a small claims court against them since they do not want to speak about a resolution. I have screenshots of every time I called, who I spoke to, and also the excuse of why the manager is not in. I gave them so many chances to help their customer resolve the issue, but it does not seem like they care. Their employees harassing their customers to buy the furniture or else they will get fired is so insane to me. I will make sure I use that to my advantage because that is no unprofessional. See you in court. :)

Carmen was amazing! I went to the Ashley’s in Roseville and I did not get the same experience Carmen gave me. She knew her stuff and I felt very confident after making my purchase for my sectional couch. Thank you Carmen!

Great customer service from Jimmy(Ashley) and Nate (Acima)!

We visited the store but left almost immediately. The experience felt uncomfortable, as if we were being followed around, which is unacceptable. The atmosphere was reminiscent of a pushy car dealership. Definitely not for us.

Very helpful sales staff. Big selection

Sean was super helpful and very professional. Super happy customer and definitely will be back to support Ashley Furniture!!

Great customer service

Schedule is worst I got my bed two weeks later than expected date

Jimmy was extremely helpful and absolutely amazing to work with! He helped us select the best furniture that we needed and collaborated with the manager to help us get a great deal. He has fantastic customer service skills! I highly recommend him.

Had excellent experience with employee Sean at the Sacramento location. He helped me find the exact furniture I was seeking for my small business and researched delivery times, stock availability and everything. Would highly recommend this store and this service provider.

Dr Leon is the best

Leon was great!

Tania was super helpful and knowledgeable at Sacramento Store. Thank you! I’d come back in a heartbeat.

Leon was very helpful!

Derek provided exceptional customer service. He was attentive, knowledgeable, and patient, resolving my issue quickly and efficiently. Highly recommended for anyone needing top-notch support.

Friendly great experience with Carmen! I didn’t feel pressured at all and she answered all of my questions and concerns. In addition, she provided her honest opinion on products making it easier for me to choose.

Jimmey was very patient, attwntive and thoughtful. We felt no pressure. Will recommend him to friends.

Ahmed helped things go by faster

I had a fantastic experience at Ashley. Vinny was incredibly helpful and informative, without being pushy. I felt completely at ease while shopping and am very pleased with my purchase. Highly recommend!

This is a great store with tons of floor models. Ahmed was super helpful and easy to work with.

I bought bedroom furniture on July 21, sellers representatives said that delivery will be on July 27 in the morning. They wrote this date on my invoice. I waited until 2 pm this day , after called them . They transferred my call to different persons couple times and finished my call without solving my issue. After they call back and explained that sometimes delay happens, and they don’t have furniture available now and my bed furniture will deliver in one month the end of August . I sold already my old mattress and bed. They not informed me about late delivery. Sales representative blame each other but not solve any issues that was only by their mistakes. They charged for delivery $399 - very expensive but can’t do their job normally.

If I could give -0 I would, I purchased a picture and the store did not have change so instead of them taking off the cents they rounded up to nearest dollar. Wow and staff did not help me carry large wall art. Will never shop here again. Poor service

Mostly Tacky & Unprofessional. A loud staff that consist of the majority that shadows the more composed & professional ones. You smell cigarettes walking in and you smell it when picking up your purchase from the back of the warehouse entrance. Some merchandising person was on the floor who came across as a manager was some short individual with glasses who obviously decorates with a personal terrible design preference. Half the male staff smells like cigarettes and some type of drakkar noir cologne combination. You can feel how badly made a lot of the sofa by simply feeling around the back & by looking underneath. The beds on the floor appear well put together but upon inspection you can tell it's not bordering on unstable. I wouldn't trust my personal information at this store. It's also an uncomfortable temperature inside and most of the products look good but really cheap construction.

Beautiful furniture Beds are incredible SMART BEDS that cool you, play soothing music to fall asleep etc etc 6,000-11,000

Leon was amazing every step of the way!

We had a great experience today! Wahab was incredibly knowledgeable and helpful. He ensured all our preferences were met and walked the entire store multiple times to find us items we would love!

Hi, this is my 3rd purchase for furniture. Each experience. was great.. This time we prepared to purchase a new mattress and pedestal. Tania Willis was our salesperson. Its a grat place! There was no pressure and She helped us find what we neubel at a price we coulul prefer! Check her out!

Ahmed was great!

Tania Willis and Musab were wonderful to work with at Ashley Homestore in Sacramento!

Ashley furniture has a great variety of sectionals, sofas, beds, and much more. Jimmy S. offered great advice while we searched for couches. He gave us time to discuss our options and answered any questions during the process. Thanks for your help Jimmy! Your guest service was professional and appreciated.

We bought living room furniture from Yahya at Ashley’s today. He was very respectful and professional and made the process easy and straightforward. The financing process was also straightforward with some great technical security measures in place. I look forward to shopping with them again.

An incredible experience buying today from Derek! He gave us the space and time we needed to make our purchase in peace. He respected our boundaries and answered all our questions. We’ve been to so many furniture stores before this one and won’t go anywhere else after this experience. Derek is the man and an incredible representative for your business. Definitely coming back to work with Derek for all our furniture and home needs!

Leon helped us out tremendously. He was very helpful setting us up with financing and picking out a good couch with a good warranty as well.

Very disappointed with this store. Bought a bedroom set and sectional. This store will not answer their phone! Customer service and I called several times with no luck. Double check your receipts! They did not honor sale price and deals. Don’t do business here!

My experience when I recently visited Ashley furniture in Natomas. Tania WIllis was my sales rep she was great in the begging. I went in and ordered the Lanford bed i sat on the actual bed and measured as well as took the bedding off to see the platform and inspected if this was the right fit for me. Tania seen and placed the order. She failed to mention it was the incorrect on which is the panel bed. The next day Sunday 7/7 i called the ware house to schedule my appointment to pick up my items they gave me a date for Tuesday 7/9 at 1:30pm. on Tuesday i received a text message which is below in the photos states that it was out for delivery i was confused as i was to pick it up so i called the number and they confirmed it was out for delivery. at 1:45 i get a call from the ware house and said i missed my pick-up appointment i said i was told it was out for delivery between 5-6 pm they then said it was a system error. But i called they confirmed so i am confused. I then had to go have it picked up before 4:30 rearranging all my plans once again mind you i took time off work for this. i get home after picking up the furniture and proceeded to attempt to build it on weds 7/10 its incorrect i noticed it was the panel bed not what i wanted. I then proceed to call the ware house they said it was the correct items i needed to reach out to the store so then i call no one answers after 4 phone calls. so i drove over to the store again i arrived and i see Tania her response was oh you were my client as there was another woman at the counter to see her i said no the furniture you ordered foe me is incorrect. she did not seem to care was more interested in assisting the customer that came to see her i also called in advance with no return call. i get passed to customer service a lady behind the desk who also was un wiling to assist me in calling the warehouse and wanted to argue with me i said look i called your ware house to verify they have it in stock i explained to them my situation she said i have it and can pull it for you to pick up today i explained that to the store they said the cannot speak to them as they have to have a sales ticket and it takes two days. i explained i have this all figured out for you., i was willing to repurchase the bed and wait for my refund until we figure this situation out as the store manager mustafa or whatever his name is came back on Saturday so they gave me a tall skinny clean gut guy key holder who had his own made business card with aw i asked for everyone's business cards his response was we do not have any as were cutting costs. Your telling me your beautiful store cannot afford a business card... wow. So, then i proceeded on how will you assist me in getting my furniture correct. he said free delivery there is not much i can do because you didn't purchase a whole set only the bed frame. i don't want delivery ill pick it up myself. he also said what do you want me to do fire her meaning Tania the sales member who assisted me and wrote it incorrectly i get we all make mistakes but wow that's not something you should say to a customer. i was told they are making a case and would take 72 hours for a response i then proceeded to ask will i get an email they said i would get a call so i then asked can i a reference or case number. she had not even made the case yet she said how do i do this to the key holder so if i did not ask i would have had to wait longer. It’s now 7/12 and still no response the store is still not answering the phone it’s almost impossible to get in touch with any one from this store. I called customer service they told me the case had been transferred to the correct department and I’ll have a resolution or answer in 72 hours. excuse me this is not my fault i have waited for long enough already and missed work as well all i want is what i paid for mind you i paid in cash for it to. My whole house is Ashley furniture but after this i do not think i will go back they have gone way downhill with the service here. please see my photos of everything.

Very polite and efficient experience with Sale's Agent Ahmad. Thanks

Carmen gave us great customer service

Malcolm was an outstanding representative. He went above and beyond and was the only one to acknowledge me in the store. Ended up getting everything I wanted

Beautiful store. Friendly folks. Great service.

Said Kahn did a wonderful job explaining all the electric reclining sofas.bought love seat and sofa Very patient also

I was able to purchase and take the accent chair with me the same day. Plus it was on clearance! The salesman who sold me the chair also helped load it into my vehicle. So, full customer service!!!

Jimmy was extremely helpful and professional.

I highly recommend this location. Specifically the saleswoman Tania. She is extremely patient, knowledgeable and very friendly. I’m definitely returning to buy the rest of my furniture at Ashley’s in Sacramento.

Carmen was extremely helpful and clear when it came to the financing part of our purchase. She helped us locate the best price and best couch set that suited our needs.

Carmen was our sales rep and she was very informative and patient with us! She explained everything with the financing and protection plan very thoroughly! Definitely will be coming back for any other furniture needs!

Delivery got postponed by a week without any sort of notification from the store after I already scheduled my old couches to get picked up. Now I have no where to sit for an entire week! If they even deliver at all. Will not be purchasing again from this store

Derek was great and hella funny. Easy to work with and helped with financing. Marked down our new sectional by $300 to match a lower cost one that was similar. Cool guy

Derek 'Zoolander' was extremely helpful. He left us to browse on own and when we had questions went above and beyond in making sure we knew what our options were and got us out the door quickly with a sectional we were very happy with. Would recommend Ashley, and if you're here in Natomas ask for Derek.

Sean spent a good deal of time with us helping us choose our new soda set

I wouldn't buy a hairpin from this place. Horrible customer service. Delivered the wrong size mattress the first time. The second delivery the mattress was defective. After 2 months still waiting for the mattress. I wouldn't give them any stars.

Very helpful staff. Sean was knowledgeable and nice. Great quality product.

Our previous furniture was an Ashley furniture brand from an local furniture store. We had them for a good 8 years in fair condition used. Only reason for an upgrade was we had our newborn recently and would like new beginning -( including remodeling the living room space before going back to work). I want a sectional chaise sofa where we can spend mommy and baby time or just family time lounging that's where I found the perfect match at Ashley' furniture in Natomas. Kiki the Trusted Advisor greeted us when we walked in had a friendly conversation as to what we are here for. Note* Kiki asked the right and specific questions to narrow her recommendation for us which I appreciate Kiki for not wasting our time or trying to make a sale. She took her time and always gave us space as well. With Kiki's expertise, she showed us some options and we found the one. I asked her opinions on home decor and setting the sectional at home since my hubby isn't good help lol she advised and helped me vision how my set up would look like based on the description of my living space. I appreciate the talk almost like I'm talking to my sister for her opinions that's how comfortable Kiki communication with guests. We're glad we purchased there and even more gratitude for the exceptional customer service both Kiki and the Manager Musab for accommodating my last minute request without charging me. When I made the purchase I had opted out the no hassle delivery and went for the doorstep option for cheaper. The next day I texted Kiki (she gave me her business card for questions or concerns) to make a change of plans for no hassle delivery because with the newborn I don't think we will be able to setup the sectional by ourselves so we agree with our experience with Ashley brand we have it to the expert to do their job. Manager Musab approved the change and also didn't charge us which took me by surprise. Me working in the customer service industry, I am impressed with experience. Thank you Ashley furniture of natomas !

Knowledgeable, friendly, and helpful

Sean helped us find the right loveseat! Very friendly and helpful.

Amazing service. Sean was very patient and helpful on helping me find the right bed set and explaining everything. Thank you so much.

Had an amazing experience at Ashley’s today. Sajid was patient, kind, and funny. Sajid helped us every step of the way and we were very satisfied with our purchase 😊

I recently visited Ashley homestore on N Freeway Blvd. and met Ahmed Tall. He was not only professional and knowledgeable, he invested a significant amount of time and energy into icrafting the best possible price summary for the items I was interested in. The service Ahmed provided was top notch.

The sales people here are chill and have a lot of good tips. Shawn was great!

Great experience would recommend! Wahab is the man!

Sean is great 👍

Tina was great! Very helpful and patient. A1 service 10/10 would recommend!!

Wahab was our salesperson, and he was very helpful, friendly and knowledgeable about the products we were looking at. Great prices!

Vinny & Musab was awesome! Vinny was very patient and knowledgeable with all the mattresses. He gave us time to decide on our mattress without rushing. Musab, Vinny's manager was so kind to throw in a free pillow. Both was very professional.

All my furniture comes from this company. The only thing I would suggest some improvement on is the customer service.

Was greeted by Sean at the door. He had great customer service. Help us out and we purchased a beautiful couch.

I had a great experience working with Tania. The store manager Sarmed was also wonderful and helpful. They answered our questions, which helped us select the best option for our needs. Thank you!

Just wanted to leave a feedback on my experience Ashley furniture and Sean ( sales associate). If you out in the Sacramento area I highly suggest to go and work with him. Awesome customer service very knowledgeable as well. Sean was patient with me and listened to what I was looking for. I want to say thank you and I greatly appreciate you for taking the time to help me.

Amazing customer service Tania and sarmed the sale manager helped me pick out the most beautiful pieces and comfy mattress! And in budget! Amazing people they really love doing what they do!

Derek was extremely knowledgeable and helpful in helping us mix colors and styles.

Cool sales guy name Yah Yah help me through my purchase and the process of getting a credit with ease. He is very knowledgeable with items availability and highlights the best deal you can get in your purchase. Looking forward to visit this store on my next furniture needs.

I appreciate all the assistance with my new purchase. From Carmen, Tania & the manager Sarmen. Enjoyed my experience. Thank you

What a great experience. Malcom gave us space to look around, was present when we needed him and knowledgable when I had a billion questions. Then came Sam who was kind and it’s clear he takes care of all of his customers. He has pride in his store and was willing to negotiate a deal with me on the items I wanted. I’ve been a long time customer of Ashley and I’ll continue to come back and time again.

Thanks to Carmen for all the help today.

Went here for couch shopping. Once I entered I told the employee what I was looking for and my max budget. They gave me a look that was kind of like "really that's your max" and proceeded to tell me the cheapest sectional would be over my budget ($2,000) so, I already felt a little uncomfortable. When I was looking through the store I felt like I was being watched and hawked down the entire time. I could not process a single thought or opinion on the furniture without an employee to come up to me and ask me if I want to buy it. There was one moment where I considered hiding in the bathroom because they were right outside the door waiting for me. I know it's not their fault as the employees get paid on commission but, I would like a little more freedom with my shopping. Really nice couches though but, I am not in the right tax bracket.

Carmen was great and super helpful in my search and found me everything I needed <3

Derek Martinez, his deserves higher than a 5 star rating. His customer service was amazing, he was so patient with me as I looked for the perfect set for me. Thank you Derek.

Very professional and friendly. Presented the right options to make a decision. Thanks!

Derek is friendly and professional.

I have to say it was a smooth process returning and select a new sectional. I didn’t measure the first sofa so it didn’t fit. Derek and Sarmed were very helpful, professional, and engaging. Thank you! 😊

Had great experience very helpful

I’ve been a customer with Ashley for years, never ever ,have I experienced the service that I received when I walked into the Ashley store in Sacramento. I go to use some store credit that I received from a purchase that my boyfriend made. The guy was not very helpful. He was even rude. Made me feel uncomfortable and he act like I couldn’t use the store credit/gift cards. After my boyfriend had made a $13,000 purchase in the store! Other Ashley stores that I’ve shopped at I’ve always felt welcomed, but not at this location. I went in a second time along with my boyfriend, and they still acted kind of funny about us using the gift cards again after he had made such a large purchase. I was eventually able to use two of the gift cards, but I felt like I still had to pull it out of them. I definitely will be going to another location and especially I’m someone that always shops at Ashley frequently. With me being a therapist/life coach, I understand that there is definitely neat for improvement in his handling with customers. But I’m still disappointed

Very easy process and super good deals!

Very fast customer service and easy financing, very happy!

Wahab was great helping us find the perfect couch for our home. He was patient and kind and informative and knowledgeable. Thank you so much Wahab!!!

Absolutely terrible. Sent me a broken table and making the replacement process impossible. Good luck if you need to call the store. They do not answer their phone. I have tried calling literally 50 or 60 times on different days. Not sure why they bother with a phone line. The sales rep that gave me her direct line also does not return my calls. Corporate support is useless and says they will "email the store on my behalf" but cannot do anything. I expected a lot more from this company with regards to customer service.

Thank you so much, Tonia and Sarmed For the great customer service and the wonderful deal you gave me on a dining room table. I will be back for more. I’m looking for a bedroom set and I think you guys ahead of time.

Went looking for a headboard and Derek was very helpful is answering all the questions that I had yet giving my family and I space to discuss things in private. I have purchased furniture here in the past and it has been a good experience and quality! Would recommend!

Super eas, fast and helpful from Wahab! Thanks mab

Yahya was awesome! Showed me great options and helped me find the perfect couch! I’m very happy

Melanie and aws were very helpful I wanna thank them both for helping us today

Ahmed helped me find the perfect bed frame for my new home 🏡

I came in on a whim, and considering I didn't have a positive experience at another Ashley store in Santa Clarita, I wasn't expecting much. However, the Sacramento staff is sooo helpful, and I ended up working with an associate (Vinny) who has great taste and got the aesthetic I was going for; he gave amazing feedback on things I wouldn't even have thought of regarding decor. Highly recommend the Ashley Store in Sac, and especially Vinny Ly :)

Kiki helped us find the perfect bedframe. It's gorgeous and exactly the type we were looking for and delivered at the perfect time for us.

Derek is one lf the best sellers, his attention and collaboration during my visit was excelent, and that helped me to choose the best option. He even gave me advises for interior design.

Carmen was very helpful and not pushy. She had suggestions that I didn’t anticipate but were perfect for my space.

Carmen was fantastic! Excellent customer service and knowledgeable about the product. Great purchasing experience.

Couldn’t be happier with our experience at Ashley Furniture with Melani. She was amazing, she offered her help immediately but she did not make us feel overwhelmed or pressured. We took our time and once we were ready she guided us with our purchase and made things super easy with the final steps. Ask for Melani next time you come in she’s kind and helpful!

Kiki you got the best job ever

Malcolm Curry did a great job of helping us find the right furniture we needed.

Yaya was very persistent. When I had a question he was there. Great customer service

Great deal, great couch .. customer service was great ! Vinny was a great sales guy no pressure no hassle deal . Thank you

Malcolm Curry was very friendly, helpful, patient, and knowledgeable. Excellent customer service.

Omg my experience was absolutely amazing! I worked with Wahab and he was super helpful, showed me furniture that would fit my new apartment and I went with a luxury look. If you’re ever need, go to the Ashley furniture in Sac off of Truxel, they are amazing there! ☺️🥹

Tania was very helpful in choosing a mattress and adjustable bed base. She is very attentive to costumer’s needs and does not try to up sell you. Thank you for the great costumer service.

Thank you Melani Crawford for your help and patience, you are the best. 😄

Had the most pleasant experience with Melani Crawford, she was a great sales associate and helped me look at everything I wanted to look at and was very patient with me. Thank you so much, Melani!

Derek was excellent. Professional, patient. and every we could have asked for. We'll be back!

Worked with Ms Carmen to get a bunch of new furniture for my move to base. She was helpful, polite, patient and provided amazing customer service. Would recommend for others to work with her when shopping at Ashley's in a heartbeat!

Had a great quick shopping experience thanks to Derek!

Ann was super helpful and patient with us while we went back and forth on colors for an entertainment center. Loved working with her!

Great customer service! Everyone was so helpful and nice they were patient and helped me with all my questions. Would definitely be returning!

I had a great experience today! Jimmy at the Sacramento store was very fast, friendly, and efficient.

Jimmy at the Sacramento store was very nice, helpful, and quick. Fastest furniture shopping day due to his excellent service!

They have a good selection of beds. Sanjid was very helpful. My husband works for CalFire and we were able to get a fire fighters discount

Jimmy helped us out with our new sectional purchase and it was a fantastic, easy experience!

Melani was EXTREMELY helpful and patient with my purchase process. Had a wonderful experience and can't thank her enough!

Ahmed was very helpful and knowledgeable. He was able to help us find everything that we were looking for. Great Costumer Service.

My husband and I went to this location and we were beyond offended and disappointed.The employees here were aggressive and rude. We were offended at the fact that, we are a young couple and the one man at the front entrance didn’t take us serious and basically told us we are wasting our time. We ignored him and continued. Another gentleman kept trying to make us buy furniture and he was following us around. We notice everyone else were left alone while shopping no employees were forcing them to buy furniture. I don’t know if it was because our age and they thought they could get away with making us stupid but it was a very offensive and disappointing will not be returning to this location ever again.

I was very happy with my Ashley experience! Derek was my sales associate and was the best ever! I purchased a temper-pedic mattress and new bedroom set …….. I wish everything was this smooth and easy!

Came in just to browse and ended up getting two pieces we absolutely loved and for a great price. Derek was our representative who helped us and he was great every step of the way! Friendly, knowledgeable and professional, Derek made our shopping experience at Ashley an enjoyable one. Thanks Derek!

Ahmed was great! He was very patient with us and helped us find exactly what we were looking for. Class act!

My experience here at Ashlee with Carmen was amazing, she was so helpful she answered all questions I had, she was very patient with my family as we couldn’t decide what table we wanted ! I was 100% satisfied! Thank you !

Excellent service and Carmen was very helpful. She walked us through the entire process and checked in on us frequently.

Melani was absolutely amazing, she was able to guide us and find the best discount possible for my purchases. My first experience with Ashly in CA was great!

I had a fantastic experience at Ashley Furniture store thanks to Aws and Tania! They were incredibly knowledgeable about the products and helped me find the perfect bedroom set. Their attention to detail and excellent customer service made the shopping process enjoyable and stress-free. I highly recommend working with them for all your furniture needs. Thank you, Aws and Tania!

Leon was great! Recommend this location for your next living room and bedroom purchase.

Carmen was very helpful with helping us find a couch. She was very detailed and helped us make the right decision on what brand was best as well.

Carmen was very patient a s kind with us as we tried all the different sectionals. She made great recommendations and walked us through each step. Great experience!

Leon was such a great salesman, and also has a great and friendly attitude. I strongly recommend him if you ever visit Ashley's furniture in Natomas

Carmen is great! Extremely healthy and full of information!

Derek was a big help!

Melanie is amazing! Came in to sort out a discrepancy in our last order and after it was settled she helped us with purchasing the rest of our livingroom set. She is so sweet and knowledgeable! Ask for Melanie!

I loved the customer service that I received when I visited the Natomas location. I was looking for Bunk Beds for my daughter. I found the right one. The products look well made. Derek Martinez was awesome. He greeted me at the door. I wanted a rug for my daughter's room. They didn't have any in stock. So, they offered me the store display for a discount. Which I was able to take with me. If he is there ask for him. He'll ask you what You're looking for and he'll show you what they offer. I leave out of town so my delivery will take place when I come back in town.

Great selection. Friendly staff.

People here have been very helpful to us twice now. I had a terrible experience with Ashley Online, but the in store people helped us sort it out. Leon is especially good and friendly, and was very kind and accommodating to our toddler.

Leon was exceptional

Everything went fine 🙂

Carmen was a wonderful sales associate she was very helpful to us picking our furniture and I have to say a very nice person and patient sales associate. I will always look for Carmen when I come to purchase again.

Sales experience very happy as salesman very knowledgeable. Wahab Waziri

Wahab was wonderful with us. Very patient and stuck it out until we found exactly what we were looking for!

I Took my mother in here today and we were welcomed at the door by a very nice sales person Melani she really made my mother feel comfortable with finding a mattress as my mother is very questionable about purchasing anything.It’s nice to see that this store has great people looking out for customers I’m sure she’ll be returning for more purchases nice job thanks again

Walked into Ashley Natomas and was out 45 minutes later with the mattress of my dreams for 1/3 of its list price. Excellent no nonsense transaction with super friendly staff including my salesman Vinny. It doesn’t get any better than that.

I went to the store and was assisted by Ann, she was very professional helpful and very patient with us . We were shopping for a bedroom, Ann was asking questions about our budget and what we’re looking for she was full understanding of our need and our shopping experience was excellent in regards of the shipping cost and quality. I highly recommend to ask for her specifically she has a huge knowledge of customer service!

Ann was extremely helpful and knowledgeable about the different furniture pieces in the store. She was patient and provided valuable insights into the different materials and designs available. Thanks to her assistance. I would highly recommend this store and Ann to anyone in need of quality furniture and excellent customer service.

Jimmy was super helpful, made the whole process painless.

Great customer service very helpful.

Come see MALCOLM really friendly and really helpful.

Wahab was very great good customer service help me buy a sofa

Jimmy helped us today and made our transaction seamless and easy. He informed us about everything on our delivery. Great service and positive attitude! Thank you Jimmy!

Super amazing service

I recently purchased a bed set from Ashley Furniture, and I cannot praise Ann and Ahmed enough for their outstanding service. From the moment I walked into the store, they were both incredibly welcoming and knowledgeable, ensuring that my shopping experience was nothing short of excellent. Ann was very attentive, providing me with detailed information about their bed sets, and helped me find exactly what I was looking for. She was patient and thoughtful, answering all my questions with great expertise. Ahmed was equally impressive, assisting with the logistics of my purchase. He made sure that the delivery and setup of the bed were seamless, and was extremely courteous and professional throughout. Together, Ann and Ahmed make a fantastic team. Their commitment to customer satisfaction and their expertise in guiding customers through the buying process truly set them apart. Thanks to them, I have a wonderful new bed set and a very positive shopping experience to remember. If you're visiting Ashley Furniture, I highly recommend seeking out Ann and Ahmed for assistance. They are the best at what they do and truly enhance the shopping experience with their exceptional service!

Store was good and so was Melissa

Melissa was very helpful and tried to get us a good discount. Her manager didn't approve it but she was very helpful and patient with us taking our time. We got a chest, dresser, and mirror all for under 800 which included shipping/delivery and assembly.

Wahab did a great job showing me the furniture and helping me with the purchase. Thanks!

Kiki was amazing. Goes above and beyond, and was able to get our lounge chairs before summer ! Great customer service and super friendly ! Highly recommended.

We had a great experience at this store with Jimmy S.

Carmen was very helpful and patient in helping me decide what to purchase for my garden cottage studio. Due to space constraints, it wasn't easy finding things that fit my space specifications, but thanks to Carmen, we did it!

Jimmy was super awesome and helpful!!

WAHAB WAS AMAZING AT CUSTOMER SERVICE!!!

Melissa was AMAZING!!! I felt that she was very genuine with all her suggestions. She was patient, kind, and SO knowledgeable. I don’t think I would have felt as comfortable making my purchase without her guidance. Thank you so much Melissa and Aws at Ashley Furniture!

Kiki was great

Jimmy was awesome and took care of us.

Good

Derek was great! Thank you.

León was amazing

Carmen was wonderful!!! So helpful and friendly

The staff was more than welcoming and Ahmed made it so easy to find my dream living room set. I definitely will be coming back if I need anything else ! .

Kiki was fabulous! Patient, professional and kind. Great experience. Love this store.

I recently visited Ashley Furniture and had the pleasure of receiving exceptional assistance from Ann. She provided invaluable advice throughout my shopping experience, helping me select the perfect furniture pieces for my home. Ann's expertise and friendly demeanor made the entire process smooth and enjoyable. I highly recommend seeking her assistance when visiting Ashley Furniture for top-notch service and guidance. Thank you, Ann, for your outstanding help!

Derek Excellent service. Honest, patient and knowledgeable. I would use his services again.

Ann was very friendly and helpful. She answered all of our questions.

Melissa was very helpful and super sweet. she made my furniture buying such a breeze. thanks Melissa!!

Melani was great and made everything easy for us. Couldn't ask for a better experience.

Melani was amazing!! Super friendly, super thorough - great service!!!!

I recently visited Ashley for some new furniture for our home and I was lucky enough to be assisted by Ann. Ann exceeded all expectations as a sales representative. Her warm demeanor and engaging conversations made our shopping experience truly enjoyable. She patiently guided us through the store, offering valuable insights and helping us find the perfect pieces for our home. Ann's professionalism and genuine care for her customers make her an invaluable asset to Ashley Furniture. We left feeling not only satisfied with our purchase but also grateful for the outstanding service provided by Ann. Highly recommend seeking her out for a seamless and lovely shopping experience!

I had great experience with Ashley store in Natomas from years, almost all my furniture from them, especially last purchased, my wife and i had a great welcome from a seals member Ann Ibrahim with wonderful help, I am highly recommended Ashley store

Amazing service done by Ann. I had just moved into a new home and was looking for a sectional but didnt know what color to pick. I showed her pictures of my living room and we ended up choosing the color white. The color was perfect and made my living room complete! Ann was very helpful, and had a lot of knowledge. I definitely recommend her and the store! Thank you so much Ann for completing our home!

The customer service I received from Aws today was unmatched, truly exceptional! He helped me finalize the different furniture pieces I was contemplating, took his time to help me find the best available promotion, and made sure to answer all of my questions(And I had A LOT lol!) Felt like he really valued my business and I will make sure to be back for all my future furniture needs!

Ahmed was very friendly and accommodated to our toddler pace. Knowledgeable and kind.

Carmen helped us buying a beautiful set of Sofa, she is so professional and amazing lady, i recommend this location they help any way they can to get you the best deals.

(Translated by Google) Bravo for the staff, advise you, very patient they are with you very courteous thank you (Original) Bravo pour le personnel ,vous conseille, très patient il sont avec vous très courtois merci

Melissa was very nice and helpful. Great job!

Dr Leon was very patient and helpful in assisting us with finding a kitchen table and small sofa set. He helped us find something within our budget and style. We are return customers and will continue to be as such!

He was a wonderful salesman. Will come back anytime.

Tanya was amazing! helped greatly with getting the furniture I wanted & was easy and friendly!

Absolutely loved Melissa she was so amazing and very helpful. Highly recommended her!

Thank you Derek for you immaculate customer service today!

came in and had a great experience with melissa she helped us out and was very kind and patient with my daughter and me

Melissa was amazing patient and kind with us!

Melissa was super helpful answered every question and made me feel extremely welcome.

Great service!!! Helped us find the right sofa for our needs. Tania our sales associate was magnificent!!! Thank you Ashley Store for great service.

Great deal

Melissa kept her end of the deal and got us all set up with a sale within 10-20 mins.

Good store with great selection, Melissa was super helpful and got us couches that we love :)

We came in a second time to add an item to our previous order and Leon took care of it quickly and answered all our questions :)

Thank you Ann for all the help

Exceptional Service by Jimmy. After what felt like an endless search through countless furniture stores, our quest to find the perfect couch finally came to a gratifying end, all thanks to Jimmy. From the moment we stepped into the store, Jimmy stood out as a beacon of hope. His approach was unlike any we had encountered before; he was not just a salesman but a genuine guide who was committed to understanding our needs, preferences, and the vision we had for our space. Jimmy's expertise was evident as he navigated us through various options, patiently explaining the pros and cons of each, ensuring we were well-informed to make our decision. What we appreciated the most was his ability to listen. He didn't just hear our words; he understood what we were really looking for, even when we couldn't articulate it perfectly ourselves. The couch we eventually selected, thanks to Jimmy's diligent efforts, was not just a piece of furniture but the centerpiece of our living room, perfectly encapsulating comfort, style, and our personality. It was as if Jimmy had envisioned our home's needs more clearly than we had. Moreover, Jimmy's follow-up after our purchase to ensure our satisfaction was a testament to his commitment to exceptional customer service. It's rare to find someone who not only excels in their role but also genuinely cares about their customers' happiness. In a world where the art of true customer service seems to be fading, Jimmy shines brightly as an example of how dedication and a personal touch can create not just satisfied customers, but raving fans. We are beyond grateful for his assistance and cannot recommend him highly enough. If you're in the market for new furniture, do yourself a favor and seek out Jimmy. Your search will not just end with a purchase but with a story worth sharing.

Good on sales bad on customer service

Carmen was great. She didn’t crowd us. Let us shop with no pressure. Came to us on occasion to check on us. Very happy with her service . 5 stars!!

From the moment I walked through the door, Melissa greeted me with a warm and friendly demeanor. They listened attentively to my needs and went above and beyond to ensure I left fully satisfied. Tanika

Carmen was very helpful and attentive. Answered all our questions and made the process very easy! Ask for her when you come to look at furniture!

I came looking for specific dining room chairs and Melanie was super helpful. In and out no hassle

Great customer service specially Wahab is nice person

Had a great experience! Got a new bed frame. Carmen was lots of help and super nice.

This is my first time buying furniture from Ashley, Jimmy was our salesperson and gave us great service on our purchase. Jimmy was able to help me acquire 3 bedroom sets, mattresses, and a new dining set to accommodate my remodeled house. I appreciate his honesty and loved the fact that he made my first time purchasing furniture go smoothly. Delivery showed up on time and there were no issues with the quality of furniture. I recommend Jimmy, to those with furniture needs.

Jimmy was our salesperson last weekend. He is phenomenal! Very knowledgeable on his products and catered to our budget and design needs. If you’re looking to furnish your home or in our case an Airbnb rental, ask for Jimmy at the front when you walk in and he’ll take care of you!

Jimmy is an amazing salesperson, he will help you find what you're looking for he took his time and helped us furnished our new home. Please ask for Jimmy not only is he knowledgeable he will leave an impression for you to come back and refer your friends and family! Thank you Jimmy!

Carmen helped me find the very cabinet I needed. Very helpful and much appreciated.

Melissa helped me, she was fantastic, she took me around the store and we looked at eveything. I was shopping for a new bed frame and living room set. She was transparent and answered all of my questions. I got exactly what I wanted (bed frame), I came in on Sunday and made my purchase. Unfortunately I gave her the wrong size of the bed frame. I called the next day (Monday) to change the order, as my delivery date was a Thursday to surprise my Fiancee. Unfortunately Melissa was not in when I called, I spoke with Tina who took care of everything for me. She made sure my delivery date stayed the same (which was imperative), and corrected my mistake. I called back to make sure everything was all set, and a woman named Amber was able to help me and confirmed everything was good to go. Really shows how the team works as one. Thank you for all of the communication! Now hopefully everything gets delivered on Thursday, I will update my review if needed. I will be coming back for the living room set. Great options in the store, glad I came here.

Melissa was awesome and was a great help!

Derek Martinez was far beyond great of a sales person. Professional, knowledgeable and superior customer service.

Friendly, knowledgeable and efficient.

Dr Leon was absolutely great. Please ask for him

Melissa

We bought our kids a full size bed and mattress for my husband and I. Thank you Melissa for your being so knowledgeable and answered all of our questions. She was amazing!!

Melissa helped me a lot on a purchase of a bed for my kids she was amazing

Derek was very friendly, helpful and patient.

Dr Leon was amazing ! Please ask for him when you go to Ashley Sacramento!

Great customer service

Leon was nice and patient

Dr Leon is amazing! Please check him out…He was very helpful and patient.

Melissa the best service.🥳 She gave us a great discount.

Excellent service by Micaiah at the Natoma store'

I recently purchased a Sofa/Chaise and Kitchen table set here. I was struggling to find the right piece with the right dimensions. I had been to a few furniture stores with no luck. When I arrived here at Ashley Furniture I was greeted by Ann a sales associate. The first thing that was pleasant was, she didn’t press me she simply said welcome and said to let her know if I needed help which I immediately did. She was so knowledgeable on the materials and choices they offered and she even helped me move some pieces around to find the right layout. I found the perfect pcs, the perfect look and couldn’t be happier. The manager was also very helpful and helped with rug and mattress choices saving me a bundle of money. I’m so thankful that I stepped foot in the Ashley Furniture store in Natomas/Sacramento.

I recently had the pleasure of visiting Ashley and experiencing exceptional service, thanks to the outstanding assistance provided by Ann. From the moment I stepped into the store, Ann's warm greeting and genuine enthusiasm made me feel welcome and valued as a customer. She listened attentively to my needs and preferences, she effortlessly guided me through the store, offering valuable insights and recommendations tailored to my style and budget. Her attention to detail and keen eye for design helped me envision how each piece would complement my home decor. I left Ashley feeling confident and satisfied with my purchase and I would highly recommend to anyone in search of quality furniture and a personalized shopping experience.

Ahmed was a great sales person He was so great an energetic Showed us all the mattresses and we had a great experience I recommend to go see him

Jimmy was an excellent sales rep. He really knows what he’s doing !! Highly recommend

Carmen was amazing, she helped us find the perfect living room couches that fit best for our apartment. We are very happy with our purchase.

No high pressure sales tactics or attempts to upsell. Melani got us what we wanted at an agreeable price. Definitely would recommend

Melanie went above and beyond to meet our needs. 10/10 would recommend her services if your in the market for new furniture!

Dr. Leon was our guide today and he was very helpful… Thank you !

Excellent experience at this store. Friendly staff who don't push you to make a decision and let you take your time to shop and decide what you want for yourself.

Melani was very helpful when we picked out our bedframe. I highly recommend this store and sales person

Leon was very knowledgeable, helpful, and patient with my parents.

Leon.e was great, thanks for taking the time to talk to me about the bed.

Kiyalee had good customer service and was kind

Leon was amazing. Came in and from the start he was super helpful and friendly.

Leon is a great salesman thank you

I recommend this place, there are a lot of great options and great costumer service, I want to recognize Ann was a big help to us, we bought a bedroom to my daughter and Ann helped us out, she was patient and knowledgeable to answer all our concerns and questions, thanks

We bought living room from this branch and was a great experience, Ann helped us from the beginning. She was helpful, patient, and knowledgeable, I recommend anyone need furniture to visit this branch and ask Ann for help and assistance. Thanks

Very informative and patient, very nice!

Very friendly and helpful and informative!

Ahmad was amazing! Walked in asking to see a coffee table I found on Ashley’s website. He knew exactly where it was and it was a closed transaction in minutes with delivery in 2 days. Love his energy and positivity ♥️

Go See Ahmed Tall! Best person to work with absolutely amazing.

Great service. Got what I need. No haggling. And great price

Carmen was amazing and answered all of our questions!

Carmen is amazing, patient and easy to work with. I highly recommend you come in and give her the time of the day as she has always done that for me.

Great people great service helped by Yahya.

Come see Malcolmm

Sajid was great to work with. Very knowledgeable and friendly. Will definitely buy from him again!!

Ahmad Al Tall was very professional, helpful, informative of there products throughout the store. He was patient and very kind with me. I really appreciated him spending so much time with me to get the couch I was looking for. I will come back again to buy from him.

Come See Malcolm! Helped me get a sectional after i was approved to spend with them. Really patient and highly knowledgeable. I recommend you see Malcolm

Go see Malcolm!! He was awesome. He went above and beyond!!!

Very disappointed with Ashley customer service. Bought a chest that had some damaged and notified the delivery person. I was told technician will come repair the item and if not satisfied it will be replaced. A technician came after a few days and made it look worse. I have asked to get the item replaced and they are telling me it is past the 72 hours deadline and cannot be replaced even though the item was reported at time of delivery. Good luck trying to get a hold of anyone with their virtual assistant just spinning you around.

Great store, lots of options. We had Melissa helping us, she was very patient and polite and helped us find what worked best for my family. Will come again to refurnish whole house. Ask for Melissa , she’s great.

Go ask for Malcolm!

Malcom was amazing! As soon as we walked in the furniture store he was ready to help. He went above and beyond to help me and my husband. He was very patient with our process and helped us figure it out. We will be going to see him again!!!

Melissa is very helpful and attentive! She makes our purchase easy and smooth with all the beautiful choices we had.

The salesman was very helpful. He went beyond the call of duty to insure that my wife and I were satisfied. Truly a great experience.

Dr. Leon was great. Thank you so much for helping us find right items.

Dr Leon, awesome job make sure to ask for him.

Dr Leon was fantastic

Dr. Leon was amazing - Super helpful and quickly served us! Thank you!

Malcom is the best

Come see Malcolm! Most friendly and helpful person

6 STARS! Go see MALCOLM! He took the time to get me the right recliner. I love the time attention I was given by this gentleman. Go see him!

Go see MALCOLM!! Amazing rep was looking at a full mattress he took his time and was very knowledgeable in helping me pick out what I wanted. I recommend you ask for him!

I’m extremely disappointed at the third party delivery people. They cussed me out in Spanish, told me that I was wasting their time by going through their deliver truck because they brought out the wrong stuff, and were extremely disrespectful to me and MY home. They came to deliver on the 23rd around 10am. I received no compensation for their disrespect and all I’m forced to do is write a complaint which might not even go to the third party. I’m never shopping with Ashley’s again, this is the third inconvenience this store has brought me and I’m just disappointed

MAKE SURE YOU ASK FOR MALCOLM!! Amazing rep was debating on what bed frame to get and he took the time to help me figure out which one. Will definitely be coming back to see him.

Got great service from Malcolm. Even though they did not carry exactly what I needed, I got some great consulting and pointers. Malcolm was a total bro.

Come see Malcolm he was really great with helping decide what sectional to get.

Great store with a lot of inventory. Our salesperson Derek was outstanding. His customer service skills were fantastic, very helpful and knowledgeable. Delivery also went really well. Totally satisfied with our purchase. Thanks again Derek for all your help.

My husband and I had great experience working with Vinny LY, who was very patient with us. He went above and beyond to help us find the perfect furniture for our home, providing insights and recommendations. Vinny’s dedication towards ensuring our satisfaction , made our shopping experience amazing. We appreciate his excellent customer service and highly recommend him to others.

A gentleman by the name Malcom was very warm and welcoming & even helped us make measurements for our space.

Amazing store, Great Service, also S/O to my Guy Michael for the tour go and see him when you do!!!

Worked with Jimmy and Malcom. Both were great help! Very friendly and easy to talk to. Would recommend.

Derek is awesome so helpful I definitely recommend you ask for Derek very honest great guy

Great if you go and see Derek

Had the most best experience here at the Ashley store in Sacramento. Melissa was not only very helpful, also very welcoming, with great customer service. Ask for Melissa at your next visit

Mellisa was very helpful and made sure we got what we needed. Thank you

Poor buying experience with unprofessional sale attitudes

Make sure to ask for Malcolm. He was very helpful with helping find chairs I was really interested in. Very sweet and took time to with me was not pushy at all.

Come see Malcolm! really helpful and was able to get everything I needed!

Malcolm was of great help. From the minute we walked through the door we were greeted and he helped us throughout our entire store visit:)

We came in for a bed frame, upon arrival Malcolm greeted us and assist us to the right direction. He was able to answer any questions and be available for us. Thank you Malcolm for making our first experienced at Ashley‘s furniture, easy & memorable.

We visited the Ashley Natomas store on Thursday. A sales associate named Melanie Crawford greeted us and assisted in a potential purchase answering all our questions. We had to leave for another appointment, but returned again on Saturday. I had her card and inquired if she was there. She was and we picked up right where we left off. She was very helpful and we appreciated all her help. We did purchase the items. Melanie is most definitely an asset to Ashley. I would highly recommend seeking her out if you visit the Natomas store.

Malcom is awesome…. Helpful and friendly…. No pressure salesman. Ask for Malcom if you are in Ashley’s. Sacramento!

Come see Malcom

Leon was very professional, helpful, informative of there products throughout the store. He was patient and very kind with me. I really appreciated him spending so much time with me to buy beautiful bedroom furniture and dining room chairs. 5 stars for Leon. He has great knowledge of Ashley furniture products. He’s very gregarious and patient which led me to buy the furniture today.

Malcom was super friendly and patient. I liked the fact that he allowed us to look around and not try to rush us to purchase something just to make his commission unlike other places that follow you around the store and come off very pushy. He made the shopping experience easy and explained everything when we had any questions. I would definitely do business here and work with Malcom again in the future when the time comes. Thank you again Ashley furniture for completing our living room furniture look!

Great experience. Carmen greeted us and offered help but wasn’t stalking us through the store like some other places. She was always nearby for questions, helped us look at options when we were ready, and checked us out quickly. Very happy with our purchase and the price

Thank you so much Carmen! Carmen was very helpful, friendly and no pressure sales! Carmen provided excellent customer service and made our shopping experience great!

Excellent and wide selection of Sofa Sets. The sales person was very helpful and knowledgeable. She helped us all the way to the final selection.

I was not able to find what I was looking for but did find an article I purchased that I wasn’t looking for.

Good service and prices

I had a wonderful experience at Ashley with Jim, the salesman. I pound him to be extremely knowledgeable very interested very helpful not all over the place but he was right there when I needed to talk to him. Thank you very much. But I do have a question to him. I bought the leather sofa which I love I can’t wait till I get it but I have a dog and I have been concerned especially talking to other people that if my dog scratches the leather. What do you think about that? thank you

We had a great experience when we stopped in to look at living room furniture. Wahab was AWESOME!! He helped us find exactly what we were looking for we were able to pay, get a delivery date, and out the door in about an hour. Love the no nonsense experience. Thanks again Wahab

Customer service is excellent. I bought all my furniture from Natomas location. Love this place.

It’s more like an auto dealership, you try not to go there.

Ashley's has great selection of furniture. We were interested in a sectional and received great service from Musab. He is a straight shooter and courteous. I would steer clear of the salesman here named Vinny..he uses some outdated cheesy sales tactics and we're lactose intolerant.

Good service

Great service. Leon was great with some help from YA YA .. great experience and just what I was looking for.

I came into the store was greeted by Yahya. He was professional and was able to help me find what I needed fast and professionally!! Amazing worker!!

Worked with Tania at the sacramento store Ashley furniture.Tania found The best mattress for me ..She gave me GREAT customer service!! Walked away a HAPPY CUSTOMER!

Carmen was extremely helpful in assisting us with purchasing a couch for our new home. Go visit Carmen for great customer service and high level expertise in furniture.

Carmen helped us choose a new reclining couch, got us a discount, and rang us up. Probably the most efficient shopping experience we’ve had in this store. She was kind and didn’t put any pressure on us.

Terrible experience. I purchased a couch on 1/4/24. After inspection, there were screws missing and a metal bar detached. The couch is also very uncomfortable, nothing like the one in the showroom. After speaking with the store manager Muzas, I was to have a tech come out to inspect the couch and that they do not offer any returns, and then I was never contacted to have a tech come out. I also spoke with customer service and they lied and said I would be able to choose a different couch, per Heather at the actually store, which the store has denied due to their policy. The policy states I can return the couch within 3 business days if there is something wrong the couch and the store does not follow their own policy. Very frustrating. Do not shop here!!

I was shopping for a sofa chaise and Vinny zoomed around the store showing me their entire selection in about 5 minutes. I quickly found my price range and preferred color and was able to buy the sofa immediately with 3 day delivery.

Thank you so much Yahya Alani for the really great customer service! We appreciate your help!

Passing by looks fire from the outside

Jimmy helps us to get a very good price:)

Carman was amazing, she gave us all the info we needed and wanted and more. She left us alone when we wanted to discuss the prices with each other and didn't pressure us in buying anything. Amazing service and will be buying again from this store

Just got a new couch thanks to Carmen she was a big help and very patient with us. Found exactly what we were looking for thanks to her and her extensive knowledge.

Jimmy was an amazing representative for this store!! thank you again for all your help

Quick and easy

Key key gave out standing customer service when I almost just walked out the door. Thanks key key keep up the good work

I lived in Texas for over 20 years, and I had never experienced such poor service in furniture delivery as I did at this establishment. It's unbelievable. We went to make a purchase in mid-January, and the delivery was scheduled for the first few days of February, only to be rescheduled for the end of the month. To me, this is a terrible delivery service. If you are someone who, like me, values immediacy, I don't recommend going to this place. My furniture still hasn't been delivered, and I am concerned about the condition in which it will arrive and the installation process. I won't be purchasing from this furniture store again.

I had a great experience at Ashley Home Furniture in Natomas!! The store itself is beautiful and well laid out. The customer service was top notch!! Super friendly staff that were patient and helped me find the perfect sectional for my home!! The team at Ashley worked to help keep me within my budget too. And delivery was timely and professional. I’d highly recommend this location, and I’ll definitely be coming back. Thank you!

Customer service was great and plenty of furniture to choose from. Prior to this we went to 6-furniture stores. This was the only one that had better furniture and a better display. Only downfall is the shipping. Wish they had a closer distribution center so I don’t have to pay $99 for shipping to my house.

We had a wonderful experience Thank you Yahya! We came in to window shop for a living room set and ended up leaving with the perfect set just what we were looking for. We will be back to purchase a new bedroom set soon.

Melissa C. was amazing! I will definitely be back!!!!

The sales clerk searched until she found the selection and price I was looking for. I will definitely return.

I had a very disappointing experience at Ashley. After I purchased a table from then I was told I had to take it apart (since it wouldn’t fit through the door) and load it into my car with no help. I have NEVER been to a furniture store where I have to take apart the things I buy in order to get it through the door. My sales man was very impatient and slightly rude my entire visit.

Yahya was a very helpful and got me what I really wanted.he answered all the questions i had on furniture. Great customer service

Yahya was a wonderful and very helpful and honest with helping us find all our needs

Carmen was extremely helpful, not pushy, and knowledgeable about all the available products. Easiest furniture shopping experience of my life! I love Ashley!

My sales person was knowledgeable and attentive to my needs for furniture. He took the time to walk me through all the various options available for Office furniture.

Absolutely don’t go here. Ridiculous and stupid place to go to. Have completely ruined the Ashley brand name. I was attended by a guy waiting near the door named Muhammad, and he was waiting like a predator. Then I told him I was here to see some mattresses and he did not ask me any questions and took me to the most expensive mattress the temperpedic. And he said: this is the best mattress, you won’t need anything else and he was scrolling on his phone while talking to me. Literally, how stupid is that? He kept bluffing. And then we told him off. After a while I noticed, he was eyeing my wife from far away. Kept staring and following us. Very uncomfortable and a crazy place. And then we had a question about something but we chose to not talk to him and instead chose to talk to this guy, yahya, and he started talking. He seemed okay at first, but he literally didn’t know anything. He didn’t seem like a new hire otherwise I would understand, he was pulling out papers and reading that stuff out loud, and that too was wrong, also he was being very pushy. Then when I said we’ll come back, he started getting pissy. And then he proceeded to say: Where’s my commission man? Cmon I spent an hour on you guys( even tho it had just been 20 minutes which i think is normal since we are looking for options in the market). He started getting very mad. And said he had told his manager that he will get a commission. Sales are not done like this. I am sales myself and they give such a treatment. You can’t look at people like commissions and also like objects( the other creepy guy who kept staring and was disgusting since he was following us even tho we said we’re good on our own) You have to know how to actually listen to people and respect their decisions. I don’t know how people like this get hired. I don’t like to give bad reviews but I wanted to share this so someone else doesn’t have to go through such rubbish experience. I used to like Ashley, but I won’t be stepping foot in there ever again. Anyways, please stay away. Literally disgusting and disrespectful people/workers

I love the furniture ..but there were 2 guys who worked there who were very rude and pushy and wanted me to apply for credit . I told them I was not interested in applying but insisted. When I did not get approved which I had told them I may not be approved they litterly walked away and there whole attitude changed . They work on commission and it shows . I wish I had gotten there names but I can tell you one wears glasses Arabian nationality I believe. The other man is a heavy set man that sits at the counter doing credit checks or whatever. I recommend the furniture not these employees.,

I tried to call today (1-28-24) to discuss a rebate I never received. I was pretty friendly and polite. However, the woman working the phones put me on hold for 20+ minutes twice, picked up the line when I tried to call back and hung up on me twice (quite aggressively), and the store didn't answer when I tried to call back. What a nightmare!

Helpful staff and good selection of a wide variety of furniture. Delivery charges were noticeably higher than most of their competition. Was not thrilled that an extended warranty was automatically added to the cost when going thru checkout that has to be refused to have it removed. The sales staff should ask before adding this or you could miss it in the final price. Not blaming them as this is likely a sneaky corporate policy.

Received EXCELLENT Customer Service!

Excellent service and huge selections. Salesman Jimmy was very knowledgeable and helpful.

Employee Wahab waziri needs to learn how to be talk to the customers. He’s super rude and doesn’t know how to mind his own business. Store manager was helping me and he kept on interrupting her regarding our order and kept on asking questions even though she had told him 3 times she doesn’t need help. He still didn’t stop and kept on nodding like he’s the only smart mind in that store.

I cannot remember more than 5 stars, otherwise I will give 10 or more! The Sacramento Ashely store is the best site ever. Find Jimmy and he will give you the best deals. Very nice staff and manager here.

Great experience with Jimmy. Best price

Please ask for Tanya! She is very knowledgeable and does not apply pressure so that you can enjoy your time shopping, but makes herself available for any questions. She also very nice and a pleasure to shop with.

Ashley rep was really great directing to the product we needed and providing the operational details that made our decision easy and approroate!

I understand the sales representatives probably work for commissions, but wow! My partner and I are trying to furnish our new home & the man who greeted us would not leave us alone. We made it clear we were trying to browse because we needed quite a few things. He thought it was wise to only acknowledge my husband and not I. Along with quite literally dragging us away from our interested couch to the most expensive. He acted as a literal predator following throughout the entire experience to the point were he chased us as we were leaving. Definitely try the Roseville location instead.

Nice collection of furnitures

Tania, our sales rep was easy to work with, we were very happy with the quality and price of the furniture we found! Very affordable!

Malcom was very professional in working with me for our new love seat. No over bearing sale techniques or over selling. Very prompt and professional and was able to answer any of my questions and get us taken care of in a very reasonable time frame.

I highly recommend this location for all your furniture needs. Sajid was very thorough, professional and patient! He gave us several recommendations and we ultimately purchased a new sectional with all the features we were looking for. Thank you!

(Translated by Google) Excelent service. The seller Sajid is very friendly and professional (Original) Exelente servicio. El vendedor Sajid es muy amable y profesional

If your looking for a knowledgeable sales person Malcolm Curry is the man! Super friendly and patient for my husband and I. We will be going to him for all our future purchases.

Do not buy from them, they open a credit card for you and if you close it, your credit score goes down like crazy

Melissa is the best, she helped us a lot, and we found exactly what we were looking for!

5 stars for the staff at the store. We had a great experience picking out a new couch. We got a "guaranteed" delivery date for 12/14 and so decided not to do our usual Christmas tree/decorations until the couch arrived. Then delivery pushed out a week. Now pushed out again till after the new year with no promise it won't be longer. "I mean, it could be sooner or it could take longer. There's no way for us to know." WHAT? Aside from the frustration with Ashley's inability to accurately track their inventory, communication has been inconsistent. First delay in shipping, my husband got a call and I heard nothing. No email, call or text. Second delay, I get a call, husband gets a text. Who knows who they will call, text or email for the next delay, much less to actually schedule the delivery if the couch ever comes back into stock. Unfortunate, but we'll be trying to find something else somewhere else where they know what's in stock and can stand by a solid delivery date. This was a very disappointing experience.

Great attention given by YahYah who was willing to assist on behalf of his coworker. Spent all the time necessary to make sure I got what I wanted and with a one week delivery date. Good experience.

Poor customer service

My wife and I came in to Ashley Furniture tonight, and we had the pleasure of working with Vincent. We had a better experience than we could have hoped for. Vincent was kind, thorough, and knowledgeable about any and all questions we had. Buying furniture can become a daunting task for new home owners and we just felt very taken care of. He went out of his way to find the best fit for us, and we walked away completely happy with our new couch set. Thank you so much again!

Our salesman was Wahub. Very personable and friendly

I ordered a couch/loveseat set from this store and couldn’t have had a worse experience. There is zero transparency or communication once they have your money. My couch was purchased 10/30 with a delivery date of 11/17 promised to me. When the delivery guys (who were very helpful and not part of the problem) showed up, they only had one of the two pieces that I had ordered. I was not given any advance notice of a delay or anything so when I followed up, I was told it would be delivered on 11/20. Once again, on the delivery day I received a call telling me it was delayed again and would be another 8 days before my couch would be delivered. The day before my couch was scheduled to be delivered, I got an automated text telling me that my couch would be delivered between 11 AM and 3 PM so I planned my entire day around making sure I was available to receive the couch during that window. I got a call at 9:15 AM saying that they were 15 minutes away. The delivery guys were once again very helpful and not part of this problem. Bottom line - I would not recommend buying from Ashley. The whole process and everyone I worked with was very sketchy, not helpful and communicated poorly. Look elsewhere!

Ahab was wonderful and helped us find all we needed! Thank you and we all be back

Very courteous service. Attentive to my needs when selecting the furniture I was looking for.

Our salesperson was spectacular!!!!! Melissa I believe was her name. Absolutely exactly what we needed. Helpful, mindful of our needs, easy going, and timely! Got us a great deal and product fast and perfectly!

Aws was great. So helpful.

Pleasant shopping experience. Derek and Vincent were both helpful. I got what I needed (loveseat and chair).

We’re so happy Carmen was at the door and greeted us as we walked in the store. We were looking for a TempurPedic bed and she showed us a couple of options and explained their differences. Carmen was very knowledgeable, professional and friendly. We happily purchased our first TempurPedic bed with the adjustable frame and a beautiful headboard! The best part is, it will be delivered in 7 days!! Thank you Carmen! We’ll definitely be back for more furniture! Our customer service experience with Carmen was excellent!!

poor/rude customer service & also didn't have item I was looking for.

We had the pleasure of working with the best sales person, Carmen Kundera at Ashley Furniture. She was very patient and accommodating to all our questions and concerns.

Great experience. The gentleman were quick and careful with the delivery

We had great service with Vinny

Good service good inventory

It was our second time purchasing from Ashley. Both times Tania worked with us. Our questions were answered,. She was down to earth. We were shown arounded to the specific furniture of interest and left to freely walk around without any pressure or urgency to commit. Great experience!

Ahmed is a great representative for Ashley Furniture!! Patient & Assertive!!

Love Ashley Furniture but bad customer service. Wahab was not helpful. He could not answer any questions and seemed like he didn’t want to help us. I asked him if they could hold some picture frames or sit them somewhere because I wanted to purchase and he said “no, just hope someone doesn’t take them if you want to continue looking around the store”… they we’re taken. He also mentioned there were no carts to help us carry 4 large picture frames but another sales associate brought a cart to help another customer. Bad day at Ashley’s!

Sale associate Ahmed was very helpful with purchasing our bedroom set. Great customer service and very patient with me as I was looking through the store.

Yayha was extremely helpful with assistance in purchasing furniture. He was also very patient. Would recommend

Melissa - amazing customer service and positive attitude. Really helpful with paperwork and helping me get my desired furniture. Love this store and love her whole personality!

Ahmed and Aus were exceptional in their customer service. They are informational, transparent and was able to give us a great deal for our couch.

Very knowledgeable of the products and handling customer to the highest level of support.

They have beautiful furniture. Unfortunately the prices just arnt realistic for most of us these days

Wahab gave us great service. Didn't pressure the purchase. He gave the us the best information on each piece we looked at. We are very happy with the quality of everything

This is the 2nd time I purchased furniture here. My first purchase was right when the pandemic began. The service was poor and misleading but given the fact it was a pandemic I excused the service. Now with my recent purchase I ordered a sofa, love seat, coffee table, 2 end tables, and 2 lamps. I was told the lamps were on back order. It's been about 2 weeks since I placed my order and received everything accept the lamps. I decided to call to check the status after speaking to customer service I find out my order for the lamps was cancelled without me being notified. I had to call the store numerous times before someone answered I was told the lamps were discontinued and that they were unsure who cancelled the order and why I was not notified. The customer service at this store is very poor. I could not even get someone to assist me when I did make my purchase. I WILL NOT be ordering from here again.

Carmen was great took me to exactly what I was looking for very professional

Thank you so much for all your help.

Jimmy has great customer service

The staff was so welcoming and supportive. Vinny was spectacular, I was just about to give up on getting a couch, but then he jumped in and made it happen. He was so personable, funny, professional, and extremely accommodating. The prices were reasonable and some of the deals were AMAZING!!!! I definitely recommend. :)