Ashley Store | Sacramento, CA 95834

Very disappointed with this store. Bought a bedroom set and sectional. This store will not answer their phone! Customer service and I called several times with no luck. Double check your receipts! They did not honor sale price and deals. Don’t do business here!

My experience when I recently visited Ashley furniture in Natomas. Tania WIllis was my sales rep she was great in the begging. I went in and ordered the Lanford bed i sat on the actual bed and measured as well as took the bedding off to see the platform and inspected if this was the right fit for me. Tania seen and placed the order. She failed to mention it was the incorrect on which is the panel bed. The next day Sunday 7/7 i called the ware house to schedule my appointment to pick up my items they gave me a date for Tuesday 7/9 at 1:30pm. on Tuesday i received a text message which is below in the photos states that it was out for delivery i was confused as i was to pick it up so i called the number and they confirmed it was out for delivery. at 1:45 i get a call from the ware house and said i missed my pick-up appointment i said i was told it was out for delivery between 5-6 pm they then said it was a system error. But i called they confirmed so i am confused. I then had to go have it picked up before 4:30 rearranging all my plans once again mind you i took time off work for this. i get home after picking up the furniture and proceeded to attempt to build it on weds 7/10 its incorrect i noticed it was the panel bed not what i wanted. I then proceed to call the ware house they said it was the correct items i needed to reach out to the store so then i call no one answers after 4 phone calls. so i drove over to the store again i arrived and i see Tania her response was oh you were my client as there was another woman at the counter to see her i said no the furniture you ordered foe me is incorrect. she did not seem to care was more interested in assisting the customer that came to see her i also called in advance with no return call. i get passed to customer service a lady behind the desk who also was un wiling to assist me in calling the warehouse and wanted to argue with me i said look i called your ware house to verify they have it in stock i explained to them my situation she said i have it and can pull it for you to pick up today i explained that to the store they said the cannot speak to them as they have to have a sales ticket and it takes two days. i explained i have this all figured out for you., i was willing to repurchase the bed and wait for my refund until we figure this situation out as the store manager mustafa or whatever his name is came back on Saturday so they gave me a tall skinny clean gut guy key holder who had his own made business card with aw i asked for everyone's business cards his response was we do not have any as were cutting costs. Your telling me your beautiful store cannot afford a business card... wow. So, then i proceeded on how will you assist me in getting my furniture correct. he said free delivery there is not much i can do because you didn't purchase a whole set only the bed frame. i don't want delivery ill pick it up myself. he also said what do you want me to do fire her meaning Tania the sales member who assisted me and wrote it incorrectly i get we all make mistakes but wow that's not something you should say to a customer. i was told they are making a case and would take 72 hours for a response i then proceeded to ask will i get an email they said i would get a call so i then asked can i a reference or case number. she had not even made the case yet she said how do i do this to the key holder so if i did not ask i would have had to wait longer. It’s now 7/12 and still no response the store is still not answering the phone it’s almost impossible to get in touch with any one from this store. I called customer service they told me the case had been transferred to the correct department and I’ll have a resolution or answer in 72 hours. excuse me this is not my fault i have waited for long enough already and missed work as well all i want is what i paid for mind you i paid in cash for it to. My whole house is Ashley furniture but after this i do not think i will go back they have gone way downhill with the service here. please see my photos of everything.

Very polite and efficient experience with Sale's Agent Ahmad. Thanks

Carmen gave us great customer service

Malcolm was an outstanding representative. He went above and beyond and was the only one to acknowledge me in the store. Ended up getting everything I wanted

Beautiful store. Friendly folks. Great service.

Said Kahn did a wonderful job explaining all the electric reclining sofas.bought love seat and sofa Very patient also

I was able to purchase and take the accent chair with me the same day. Plus it was on clearance! The salesman who sold me the chair also helped load it into my vehicle. So, full customer service!!!

Jimmy was extremely helpful and professional.

I highly recommend this location. Specifically the saleswoman Tania. She is extremely patient, knowledgeable and very friendly. I’m definitely returning to buy the rest of my furniture at Ashley’s in Sacramento.

Carmen was extremely helpful and clear when it came to the financing part of our purchase. She helped us locate the best price and best couch set that suited our needs.

Carmen was our sales rep and she was very informative and patient with us! She explained everything with the financing and protection plan very thoroughly! Definitely will be coming back for any other furniture needs!

Delivery got postponed by a week without any sort of notification from the store after I already scheduled my old couches to get picked up. Now I have no where to sit for an entire week! If they even deliver at all. Will not be purchasing again from this store

Derek was great and hella funny. Easy to work with and helped with financing. Marked down our new sectional by $300 to match a lower cost one that was similar. Cool guy

Derek 'Zoolander' was extremely helpful. He left us to browse on own and when we had questions went above and beyond in making sure we knew what our options were and got us out the door quickly with a sectional we were very happy with. Would recommend Ashley, and if you're here in Natomas ask for Derek.

Sean spent a good deal of time with us helping us choose our new soda set

I wouldn't buy a hairpin from this place. Horrible customer service. Delivered the wrong size mattress the first time. The second delivery the mattress was defective. After 2 months still waiting for the mattress. I wouldn't give them any stars.

Very helpful staff. Sean was knowledgeable and nice. Great quality product.

Our previous furniture was an Ashley furniture brand from an local furniture store. We had them for a good 8 years in fair condition used. Only reason for an upgrade was we had our newborn recently and would like new beginning -( including remodeling the living room space before going back to work). I want a sectional chaise sofa where we can spend mommy and baby time or just family time lounging that's where I found the perfect match at Ashley' furniture in Natomas. Kiki the Trusted Advisor greeted us when we walked in had a friendly conversation as to what we are here for. Note* Kiki asked the right and specific questions to narrow her recommendation for us which I appreciate Kiki for not wasting our time or trying to make a sale. She took her time and always gave us space as well. With Kiki's expertise, she showed us some options and we found the one. I asked her opinions on home decor and setting the sectional at home since my hubby isn't good help lol she advised and helped me vision how my set up would look like based on the description of my living space. I appreciate the talk almost like I'm talking to my sister for her opinions that's how comfortable Kiki communication with guests. We're glad we purchased there and even more gratitude for the exceptional customer service both Kiki and the Manager Musab for accommodating my last minute request without charging me. When I made the purchase I had opted out the no hassle delivery and went for the doorstep option for cheaper. The next day I texted Kiki (she gave me her business card for questions or concerns) to make a change of plans for no hassle delivery because with the newborn I don't think we will be able to setup the sectional by ourselves so we agree with our experience with Ashley brand we have it to the expert to do their job. Manager Musab approved the change and also didn't charge us which took me by surprise. Me working in the customer service industry, I am impressed with experience. Thank you Ashley furniture of natomas !

Knowledgeable, friendly, and helpful

Sean helped us find the right loveseat! Very friendly and helpful.

Amazing service. Sean was very patient and helpful on helping me find the right bed set and explaining everything. Thank you so much.

Had an amazing experience at Ashley’s today. Sajid was patient, kind, and funny. Sajid helped us every step of the way and we were very satisfied with our purchase 😊

I recently visited Ashley homestore on N Freeway Blvd. and met Ahmed Tall. He was not only professional and knowledgeable, he invested a significant amount of time and energy into icrafting the best possible price summary for the items I was interested in. The service Ahmed provided was top notch.

The sales people here are chill and have a lot of good tips. Shawn was great!

Great experience would recommend! Wahab is the man!

Sean is great 👍

Tina was great! Very helpful and patient. A1 service 10/10 would recommend!!

Wahab was our salesperson, and he was very helpful, friendly and knowledgeable about the products we were looking at. Great prices!

Vinny & Musab was awesome! Vinny was very patient and knowledgeable with all the mattresses. He gave us time to decide on our mattress without rushing. Musab, Vinny's manager was so kind to throw in a free pillow. Both was very professional.

All my furniture comes from this company. The only thing I would suggest some improvement on is the customer service.

Was greeted by Sean at the door. He had great customer service. Help us out and we purchased a beautiful couch.

I had a great experience working with Tania. The store manager Sarmed was also wonderful and helpful. They answered our questions, which helped us select the best option for our needs. Thank you!

Just wanted to leave a feedback on my experience Ashley furniture and Sean ( sales associate). If you out in the Sacramento area I highly suggest to go and work with him. Awesome customer service very knowledgeable as well. Sean was patient with me and listened to what I was looking for. I want to say thank you and I greatly appreciate you for taking the time to help me.

Amazing customer service Tania and sarmed the sale manager helped me pick out the most beautiful pieces and comfy mattress! And in budget! Amazing people they really love doing what they do!

Derek was extremely knowledgeable and helpful in helping us mix colors and styles.

Cool sales guy name Yah Yah help me through my purchase and the process of getting a credit with ease. He is very knowledgeable with items availability and highlights the best deal you can get in your purchase. Looking forward to visit this store on my next furniture needs.

I appreciate all the assistance with my new purchase. From Carmen, Tania & the manager Sarmen. Enjoyed my experience. Thank you

What a great experience. Malcom gave us space to look around, was present when we needed him and knowledgable when I had a billion questions. Then came Sam who was kind and it’s clear he takes care of all of his customers. He has pride in his store and was willing to negotiate a deal with me on the items I wanted. I’ve been a long time customer of Ashley and I’ll continue to come back and time again.

Thanks to Carmen for all the help today.

Went here for couch shopping. Once I entered I told the employee what I was looking for and my max budget. They gave me a look that was kind of like "really that's your max" and proceeded to tell me the cheapest sectional would be over my budget ($2,000) so, I already felt a little uncomfortable. When I was looking through the store I felt like I was being watched and hawked down the entire time. I could not process a single thought or opinion on the furniture without an employee to come up to me and ask me if I want to buy it. There was one moment where I considered hiding in the bathroom because they were right outside the door waiting for me. I know it's not their fault as the employees get paid on commission but, I would like a little more freedom with my shopping. Really nice couches though but, I am not in the right tax bracket.

Carmen was great and super helpful in my search and found me everything I needed <3

Derek Martinez, his deserves higher than a 5 star rating. His customer service was amazing, he was so patient with me as I looked for the perfect set for me. Thank you Derek.

Very professional and friendly. Presented the right options to make a decision. Thanks!

Derek is friendly and professional.

I have to say it was a smooth process returning and select a new sectional. I didn’t measure the first sofa so it didn’t fit. Derek and Sarmed were very helpful, professional, and engaging. Thank you! 😊

Had great experience very helpful

I’ve been a customer with Ashley for years, never ever ,have I experienced the service that I received when I walked into the Ashley store in Sacramento. I go to use some store credit that I received from a purchase that my boyfriend made. The guy was not very helpful. He was even rude. Made me feel uncomfortable and he act like I couldn’t use the store credit/gift cards. After my boyfriend had made a $13,000 purchase in the store! Other Ashley stores that I’ve shopped at I’ve always felt welcomed, but not at this location. I went in a second time along with my boyfriend, and they still acted kind of funny about us using the gift cards again after he had made such a large purchase. I was eventually able to use two of the gift cards, but I felt like I still had to pull it out of them. I definitely will be going to another location and especially I’m someone that always shops at Ashley frequently. With me being a therapist/life coach, I understand that there is definitely neat for improvement in his handling with customers. But I’m still disappointed

Very easy process and super good deals!

Very fast customer service and easy financing, very happy!

Wahab was great helping us find the perfect couch for our home. He was patient and kind and informative and knowledgeable. Thank you so much Wahab!!!

Absolutely terrible. Sent me a broken table and making the replacement process impossible. Good luck if you need to call the store. They do not answer their phone. I have tried calling literally 50 or 60 times on different days. Not sure why they bother with a phone line. The sales rep that gave me her direct line also does not return my calls. Corporate support is useless and says they will "email the store on my behalf" but cannot do anything. I expected a lot more from this company with regards to customer service.

Thank you so much, Tonia and Sarmed For the great customer service and the wonderful deal you gave me on a dining room table. I will be back for more. I’m looking for a bedroom set and I think you guys ahead of time.

Went looking for a headboard and Derek was very helpful is answering all the questions that I had yet giving my family and I space to discuss things in private. I have purchased furniture here in the past and it has been a good experience and quality! Would recommend!

Super eas, fast and helpful from Wahab! Thanks mab

Yahya was awesome! Showed me great options and helped me find the perfect couch! I’m very happy

Melanie and aws were very helpful I wanna thank them both for helping us today

Ahmed helped me find the perfect bed frame for my new home 🏡

I came in on a whim, and considering I didn't have a positive experience at another Ashley store in Santa Clarita, I wasn't expecting much. However, the Sacramento staff is sooo helpful, and I ended up working with an associate (Vinny) who has great taste and got the aesthetic I was going for; he gave amazing feedback on things I wouldn't even have thought of regarding decor. Highly recommend the Ashley Store in Sac, and especially Vinny Ly :)

Kiki helped us find the perfect bedframe. It's gorgeous and exactly the type we were looking for and delivered at the perfect time for us.

Derek is one lf the best sellers, his attention and collaboration during my visit was excelent, and that helped me to choose the best option. He even gave me advises for interior design.

Carmen was very helpful and not pushy. She had suggestions that I didn’t anticipate but were perfect for my space.

Carmen was fantastic! Excellent customer service and knowledgeable about the product. Great purchasing experience.

Couldn’t be happier with our experience at Ashley Furniture with Melani. She was amazing, she offered her help immediately but she did not make us feel overwhelmed or pressured. We took our time and once we were ready she guided us with our purchase and made things super easy with the final steps. Ask for Melani next time you come in she’s kind and helpful!

Kiki you got the best job ever

Malcolm Curry did a great job of helping us find the right furniture we needed.

Yaya was very persistent. When I had a question he was there. Great customer service

Great deal, great couch .. customer service was great ! Vinny was a great sales guy no pressure no hassle deal . Thank you

Malcolm Curry was very friendly, helpful, patient, and knowledgeable. Excellent customer service.

Omg my experience was absolutely amazing! I worked with Wahab and he was super helpful, showed me furniture that would fit my new apartment and I went with a luxury look. If you’re ever need, go to the Ashley furniture in Sac off of Truxel, they are amazing there! ☺️🥹

Tania was very helpful in choosing a mattress and adjustable bed base. She is very attentive to costumer’s needs and does not try to up sell you. Thank you for the great costumer service.

Thank you Melani Crawford for your help and patience, you are the best. 😄

Had the most pleasant experience with Melani Crawford, she was a great sales associate and helped me look at everything I wanted to look at and was very patient with me. Thank you so much, Melani!

Derek was excellent. Professional, patient. and every we could have asked for. We'll be back!

Worked with Ms Carmen to get a bunch of new furniture for my move to base. She was helpful, polite, patient and provided amazing customer service. Would recommend for others to work with her when shopping at Ashley's in a heartbeat!

Had a great quick shopping experience thanks to Derek!

Ann was super helpful and patient with us while we went back and forth on colors for an entertainment center. Loved working with her!

Great customer service! Everyone was so helpful and nice they were patient and helped me with all my questions. Would definitely be returning!

I had a great experience today! Jimmy at the Sacramento store was very fast, friendly, and efficient.

Jimmy at the Sacramento store was very nice, helpful, and quick. Fastest furniture shopping day due to his excellent service!

They have a good selection of beds. Sanjid was very helpful. My husband works for CalFire and we were able to get a fire fighters discount

Jimmy helped us out with our new sectional purchase and it was a fantastic, easy experience!

Melani was EXTREMELY helpful and patient with my purchase process. Had a wonderful experience and can't thank her enough!

Ahmed was very helpful and knowledgeable. He was able to help us find everything that we were looking for. Great Costumer Service.

My husband and I went to this location and we were beyond offended and disappointed.The employees here were aggressive and rude. We were offended at the fact that, we are a young couple and the one man at the front entrance didn’t take us serious and basically told us we are wasting our time. We ignored him and continued. Another gentleman kept trying to make us buy furniture and he was following us around. We notice everyone else were left alone while shopping no employees were forcing them to buy furniture. I don’t know if it was because our age and they thought they could get away with making us stupid but it was a very offensive and disappointing will not be returning to this location ever again.

I was very happy with my Ashley experience! Derek was my sales associate and was the best ever! I purchased a temper-pedic mattress and new bedroom set …….. I wish everything was this smooth and easy!

Came in just to browse and ended up getting two pieces we absolutely loved and for a great price. Derek was our representative who helped us and he was great every step of the way! Friendly, knowledgeable and professional, Derek made our shopping experience at Ashley an enjoyable one. Thanks Derek!

Ahmed was great! He was very patient with us and helped us find exactly what we were looking for. Class act!

My experience here at Ashlee with Carmen was amazing, she was so helpful she answered all questions I had, she was very patient with my family as we couldn’t decide what table we wanted ! I was 100% satisfied! Thank you !

Excellent service and Carmen was very helpful. She walked us through the entire process and checked in on us frequently.

Melani was absolutely amazing, she was able to guide us and find the best discount possible for my purchases. My first experience with Ashly in CA was great!

I had a fantastic experience at Ashley Furniture store thanks to Aws and Tania! They were incredibly knowledgeable about the products and helped me find the perfect bedroom set. Their attention to detail and excellent customer service made the shopping process enjoyable and stress-free. I highly recommend working with them for all your furniture needs. Thank you, Aws and Tania!

Leon was great! Recommend this location for your next living room and bedroom purchase.

Carmen was very helpful with helping us find a couch. She was very detailed and helped us make the right decision on what brand was best as well.

Carmen was very patient a s kind with us as we tried all the different sectionals. She made great recommendations and walked us through each step. Great experience!

Leon was such a great salesman, and also has a great and friendly attitude. I strongly recommend him if you ever visit Ashley's furniture in Natomas

Carmen is great! Extremely healthy and full of information!

Derek was a big help!

Melanie is amazing! Came in to sort out a discrepancy in our last order and after it was settled she helped us with purchasing the rest of our livingroom set. She is so sweet and knowledgeable! Ask for Melanie!

I loved the customer service that I received when I visited the Natomas location. I was looking for Bunk Beds for my daughter. I found the right one. The products look well made. Derek Martinez was awesome. He greeted me at the door. I wanted a rug for my daughter's room. They didn't have any in stock. So, they offered me the store display for a discount. Which I was able to take with me. If he is there ask for him. He'll ask you what You're looking for and he'll show you what they offer. I leave out of town so my delivery will take place when I come back in town.

Great selection. Friendly staff.

People here have been very helpful to us twice now. I had a terrible experience with Ashley Online, but the in store people helped us sort it out. Leon is especially good and friendly, and was very kind and accommodating to our toddler.

Leon was exceptional

Everything went fine 🙂

Carmen was a wonderful sales associate she was very helpful to us picking our furniture and I have to say a very nice person and patient sales associate. I will always look for Carmen when I come to purchase again.

Sales experience very happy as salesman very knowledgeable. Wahab Waziri

Wahab was wonderful with us. Very patient and stuck it out until we found exactly what we were looking for!

I Took my mother in here today and we were welcomed at the door by a very nice sales person Melani she really made my mother feel comfortable with finding a mattress as my mother is very questionable about purchasing anything.It’s nice to see that this store has great people looking out for customers I’m sure she’ll be returning for more purchases nice job thanks again

Walked into Ashley Natomas and was out 45 minutes later with the mattress of my dreams for 1/3 of its list price. Excellent no nonsense transaction with super friendly staff including my salesman Vinny. It doesn’t get any better than that.

I went to the store and was assisted by Ann, she was very professional helpful and very patient with us . We were shopping for a bedroom, Ann was asking questions about our budget and what we’re looking for she was full understanding of our need and our shopping experience was excellent in regards of the shipping cost and quality. I highly recommend to ask for her specifically she has a huge knowledge of customer service!

Ann was extremely helpful and knowledgeable about the different furniture pieces in the store. She was patient and provided valuable insights into the different materials and designs available. Thanks to her assistance. I would highly recommend this store and Ann to anyone in need of quality furniture and excellent customer service.

Jimmy was super helpful, made the whole process painless.

Great customer service very helpful.

Come see MALCOLM really friendly and really helpful.

Wahab was very great good customer service help me buy a sofa

Jimmy helped us today and made our transaction seamless and easy. He informed us about everything on our delivery. Great service and positive attitude! Thank you Jimmy!

Super amazing service

I recently purchased a bed set from Ashley Furniture, and I cannot praise Ann and Ahmed enough for their outstanding service. From the moment I walked into the store, they were both incredibly welcoming and knowledgeable, ensuring that my shopping experience was nothing short of excellent. Ann was very attentive, providing me with detailed information about their bed sets, and helped me find exactly what I was looking for. She was patient and thoughtful, answering all my questions with great expertise. Ahmed was equally impressive, assisting with the logistics of my purchase. He made sure that the delivery and setup of the bed were seamless, and was extremely courteous and professional throughout. Together, Ann and Ahmed make a fantastic team. Their commitment to customer satisfaction and their expertise in guiding customers through the buying process truly set them apart. Thanks to them, I have a wonderful new bed set and a very positive shopping experience to remember. If you're visiting Ashley Furniture, I highly recommend seeking out Ann and Ahmed for assistance. They are the best at what they do and truly enhance the shopping experience with their exceptional service!

Store was good and so was Melissa

Melissa was very helpful and tried to get us a good discount. Her manager didn't approve it but she was very helpful and patient with us taking our time. We got a chest, dresser, and mirror all for under 800 which included shipping/delivery and assembly.

Wahab did a great job showing me the furniture and helping me with the purchase. Thanks!

Kiki was amazing. Goes above and beyond, and was able to get our lounge chairs before summer ! Great customer service and super friendly ! Highly recommended.

We had a great experience at this store with Jimmy S.

Carmen was very helpful and patient in helping me decide what to purchase for my garden cottage studio. Due to space constraints, it wasn't easy finding things that fit my space specifications, but thanks to Carmen, we did it!

Jimmy was super awesome and helpful!!

WAHAB WAS AMAZING AT CUSTOMER SERVICE!!!

Melissa was AMAZING!!! I felt that she was very genuine with all her suggestions. She was patient, kind, and SO knowledgeable. I don’t think I would have felt as comfortable making my purchase without her guidance. Thank you so much Melissa and Aws at Ashley Furniture!

Kiki was great

Jimmy was awesome and took care of us.

Good

Derek was great! Thank you.

León was amazing

Carmen was wonderful!!! So helpful and friendly

The staff was more than welcoming and Ahmed made it so easy to find my dream living room set. I definitely will be coming back if I need anything else ! .

Kiki was fabulous! Patient, professional and kind. Great experience. Love this store.

I recently visited Ashley Furniture and had the pleasure of receiving exceptional assistance from Ann. She provided invaluable advice throughout my shopping experience, helping me select the perfect furniture pieces for my home. Ann's expertise and friendly demeanor made the entire process smooth and enjoyable. I highly recommend seeking her assistance when visiting Ashley Furniture for top-notch service and guidance. Thank you, Ann, for your outstanding help!

Derek Excellent service. Honest, patient and knowledgeable. I would use his services again.

Ann was very friendly and helpful. She answered all of our questions.

Melissa was very helpful and super sweet. she made my furniture buying such a breeze. thanks Melissa!!

Melani was great and made everything easy for us. Couldn't ask for a better experience.

Melani was amazing!! Super friendly, super thorough - great service!!!!

I recently visited Ashley for some new furniture for our home and I was lucky enough to be assisted by Ann. Ann exceeded all expectations as a sales representative. Her warm demeanor and engaging conversations made our shopping experience truly enjoyable. She patiently guided us through the store, offering valuable insights and helping us find the perfect pieces for our home. Ann's professionalism and genuine care for her customers make her an invaluable asset to Ashley Furniture. We left feeling not only satisfied with our purchase but also grateful for the outstanding service provided by Ann. Highly recommend seeking her out for a seamless and lovely shopping experience!

I had great experience with Ashley store in Natomas from years, almost all my furniture from them, especially last purchased, my wife and i had a great welcome from a seals member Ann Ibrahim with wonderful help, I am highly recommended Ashley store

Amazing service done by Ann. I had just moved into a new home and was looking for a sectional but didnt know what color to pick. I showed her pictures of my living room and we ended up choosing the color white. The color was perfect and made my living room complete! Ann was very helpful, and had a lot of knowledge. I definitely recommend her and the store! Thank you so much Ann for completing our home!

The customer service I received from Aws today was unmatched, truly exceptional! He helped me finalize the different furniture pieces I was contemplating, took his time to help me find the best available promotion, and made sure to answer all of my questions(And I had A LOT lol!) Felt like he really valued my business and I will make sure to be back for all my future furniture needs!

Ahmed was very friendly and accommodated to our toddler pace. Knowledgeable and kind.

Carmen helped us buying a beautiful set of Sofa, she is so professional and amazing lady, i recommend this location they help any way they can to get you the best deals.

(Translated by Google) Bravo for the staff, advise you, very patient they are with you very courteous thank you (Original) Bravo pour le personnel ,vous conseille, très patient il sont avec vous très courtois merci

Melissa was very nice and helpful. Great job!

Dr Leon was very patient and helpful in assisting us with finding a kitchen table and small sofa set. He helped us find something within our budget and style. We are return customers and will continue to be as such!

He was a wonderful salesman. Will come back anytime.

Tanya was amazing! helped greatly with getting the furniture I wanted & was easy and friendly!

Absolutely loved Melissa she was so amazing and very helpful. Highly recommended her!

Thank you Derek for you immaculate customer service today!

came in and had a great experience with melissa she helped us out and was very kind and patient with my daughter and me

Melissa was amazing patient and kind with us!

Melissa was super helpful answered every question and made me feel extremely welcome.

Great service!!! Helped us find the right sofa for our needs. Tania our sales associate was magnificent!!! Thank you Ashley Store for great service.

Great deal

Melissa kept her end of the deal and got us all set up with a sale within 10-20 mins.

Good store with great selection, Melissa was super helpful and got us couches that we love :)

We came in a second time to add an item to our previous order and Leon took care of it quickly and answered all our questions :)

Thank you Ann for all the help

Exceptional Service by Jimmy. After what felt like an endless search through countless furniture stores, our quest to find the perfect couch finally came to a gratifying end, all thanks to Jimmy. From the moment we stepped into the store, Jimmy stood out as a beacon of hope. His approach was unlike any we had encountered before; he was not just a salesman but a genuine guide who was committed to understanding our needs, preferences, and the vision we had for our space. Jimmy's expertise was evident as he navigated us through various options, patiently explaining the pros and cons of each, ensuring we were well-informed to make our decision. What we appreciated the most was his ability to listen. He didn't just hear our words; he understood what we were really looking for, even when we couldn't articulate it perfectly ourselves. The couch we eventually selected, thanks to Jimmy's diligent efforts, was not just a piece of furniture but the centerpiece of our living room, perfectly encapsulating comfort, style, and our personality. It was as if Jimmy had envisioned our home's needs more clearly than we had. Moreover, Jimmy's follow-up after our purchase to ensure our satisfaction was a testament to his commitment to exceptional customer service. It's rare to find someone who not only excels in their role but also genuinely cares about their customers' happiness. In a world where the art of true customer service seems to be fading, Jimmy shines brightly as an example of how dedication and a personal touch can create not just satisfied customers, but raving fans. We are beyond grateful for his assistance and cannot recommend him highly enough. If you're in the market for new furniture, do yourself a favor and seek out Jimmy. Your search will not just end with a purchase but with a story worth sharing.

Good on sales bad on customer service

Carmen was great. She didn’t crowd us. Let us shop with no pressure. Came to us on occasion to check on us. Very happy with her service . 5 stars!!

From the moment I walked through the door, Melissa greeted me with a warm and friendly demeanor. They listened attentively to my needs and went above and beyond to ensure I left fully satisfied. Tanika

Carmen was very helpful and attentive. Answered all our questions and made the process very easy! Ask for her when you come to look at furniture!

I came looking for specific dining room chairs and Melanie was super helpful. In and out no hassle

Great customer service specially Wahab is nice person

Had a great experience! Got a new bed frame. Carmen was lots of help and super nice.

This is my first time buying furniture from Ashley, Jimmy was our salesperson and gave us great service on our purchase. Jimmy was able to help me acquire 3 bedroom sets, mattresses, and a new dining set to accommodate my remodeled house. I appreciate his honesty and loved the fact that he made my first time purchasing furniture go smoothly. Delivery showed up on time and there were no issues with the quality of furniture. I recommend Jimmy, to those with furniture needs.

Jimmy was our salesperson last weekend. He is phenomenal! Very knowledgeable on his products and catered to our budget and design needs. If you’re looking to furnish your home or in our case an Airbnb rental, ask for Jimmy at the front when you walk in and he’ll take care of you!

Jimmy is an amazing salesperson, he will help you find what you're looking for he took his time and helped us furnished our new home. Please ask for Jimmy not only is he knowledgeable he will leave an impression for you to come back and refer your friends and family! Thank you Jimmy!

Carmen helped me find the very cabinet I needed. Very helpful and much appreciated.

Melissa helped me, she was fantastic, she took me around the store and we looked at eveything. I was shopping for a new bed frame and living room set. She was transparent and answered all of my questions. I got exactly what I wanted (bed frame), I came in on Sunday and made my purchase. Unfortunately I gave her the wrong size of the bed frame. I called the next day (Monday) to change the order, as my delivery date was a Thursday to surprise my Fiancee. Unfortunately Melissa was not in when I called, I spoke with Tina who took care of everything for me. She made sure my delivery date stayed the same (which was imperative), and corrected my mistake. I called back to make sure everything was all set, and a woman named Amber was able to help me and confirmed everything was good to go. Really shows how the team works as one. Thank you for all of the communication! Now hopefully everything gets delivered on Thursday, I will update my review if needed. I will be coming back for the living room set. Great options in the store, glad I came here.

Melissa was awesome and was a great help!

Derek Martinez was far beyond great of a sales person. Professional, knowledgeable and superior customer service.

Friendly, knowledgeable and efficient.

Dr Leon was absolutely great. Please ask for him

Melissa

We bought our kids a full size bed and mattress for my husband and I. Thank you Melissa for your being so knowledgeable and answered all of our questions. She was amazing!!

Melissa helped me a lot on a purchase of a bed for my kids she was amazing

Derek was very friendly, helpful and patient.

Dr Leon was amazing ! Please ask for him when you go to Ashley Sacramento!

Great customer service

Leon was nice and patient

Dr Leon is amazing! Please check him out…He was very helpful and patient.

Melissa the best service.🥳 She gave us a great discount.

Excellent service by Micaiah at the Natoma store'

I recently purchased a Sofa/Chaise and Kitchen table set here. I was struggling to find the right piece with the right dimensions. I had been to a few furniture stores with no luck. When I arrived here at Ashley Furniture I was greeted by Ann a sales associate. The first thing that was pleasant was, she didn’t press me she simply said welcome and said to let her know if I needed help which I immediately did. She was so knowledgeable on the materials and choices they offered and she even helped me move some pieces around to find the right layout. I found the perfect pcs, the perfect look and couldn’t be happier. The manager was also very helpful and helped with rug and mattress choices saving me a bundle of money. I’m so thankful that I stepped foot in the Ashley Furniture store in Natomas/Sacramento.

I recently had the pleasure of visiting Ashley and experiencing exceptional service, thanks to the outstanding assistance provided by Ann. From the moment I stepped into the store, Ann's warm greeting and genuine enthusiasm made me feel welcome and valued as a customer. She listened attentively to my needs and preferences, she effortlessly guided me through the store, offering valuable insights and recommendations tailored to my style and budget. Her attention to detail and keen eye for design helped me envision how each piece would complement my home decor. I left Ashley feeling confident and satisfied with my purchase and I would highly recommend to anyone in search of quality furniture and a personalized shopping experience.

Ahmed was a great sales person He was so great an energetic Showed us all the mattresses and we had a great experience I recommend to go see him

Jimmy was an excellent sales rep. He really knows what he’s doing !! Highly recommend

Carmen was amazing, she helped us find the perfect living room couches that fit best for our apartment. We are very happy with our purchase.

No high pressure sales tactics or attempts to upsell. Melani got us what we wanted at an agreeable price. Definitely would recommend

Melanie went above and beyond to meet our needs. 10/10 would recommend her services if your in the market for new furniture!

Dr. Leon was our guide today and he was very helpful… Thank you !

Excellent experience at this store. Friendly staff who don't push you to make a decision and let you take your time to shop and decide what you want for yourself.

Melani was very helpful when we picked out our bedframe. I highly recommend this store and sales person

Leon was very knowledgeable, helpful, and patient with my parents.

Leon.e was great, thanks for taking the time to talk to me about the bed.

Kiyalee had good customer service and was kind

Leon was amazing. Came in and from the start he was super helpful and friendly.

Leon is a great salesman thank you

I recommend this place, there are a lot of great options and great costumer service, I want to recognize Ann was a big help to us, we bought a bedroom to my daughter and Ann helped us out, she was patient and knowledgeable to answer all our concerns and questions, thanks

We bought living room from this branch and was a great experience, Ann helped us from the beginning. She was helpful, patient, and knowledgeable, I recommend anyone need furniture to visit this branch and ask Ann for help and assistance. Thanks

Very informative and patient, very nice!

Very friendly and helpful and informative!

Ahmad was amazing! Walked in asking to see a coffee table I found on Ashley’s website. He knew exactly where it was and it was a closed transaction in minutes with delivery in 2 days. Love his energy and positivity ♥️

Go See Ahmed Tall! Best person to work with absolutely amazing.

Great service. Got what I need. No haggling. And great price

Carmen was amazing and answered all of our questions!

Carmen is amazing, patient and easy to work with. I highly recommend you come in and give her the time of the day as she has always done that for me.

Great people great service helped by Yahya.

Come see Malcolmm

Sajid was great to work with. Very knowledgeable and friendly. Will definitely buy from him again!!

Ahmad Al Tall was very professional, helpful, informative of there products throughout the store. He was patient and very kind with me. I really appreciated him spending so much time with me to get the couch I was looking for. I will come back again to buy from him.

Come See Malcolm! Helped me get a sectional after i was approved to spend with them. Really patient and highly knowledgeable. I recommend you see Malcolm

Go see Malcolm!! He was awesome. He went above and beyond!!!

Very disappointed with Ashley customer service. Bought a chest that had some damaged and notified the delivery person. I was told technician will come repair the item and if not satisfied it will be replaced. A technician came after a few days and made it look worse. I have asked to get the item replaced and they are telling me it is past the 72 hours deadline and cannot be replaced even though the item was reported at time of delivery. Good luck trying to get a hold of anyone with their virtual assistant just spinning you around.

Great store, lots of options. We had Melissa helping us, she was very patient and polite and helped us find what worked best for my family. Will come again to refurnish whole house. Ask for Melissa , she’s great.

Go ask for Malcolm!

Malcom was amazing! As soon as we walked in the furniture store he was ready to help. He went above and beyond to help me and my husband. He was very patient with our process and helped us figure it out. We will be going to see him again!!!

Melissa is very helpful and attentive! She makes our purchase easy and smooth with all the beautiful choices we had.

The salesman was very helpful. He went beyond the call of duty to insure that my wife and I were satisfied. Truly a great experience.

Dr. Leon was great. Thank you so much for helping us find right items.

Dr Leon, awesome job make sure to ask for him.

Dr Leon was fantastic

Dr. Leon was amazing - Super helpful and quickly served us! Thank you!

Malcom is the best

Come see Malcolm! Most friendly and helpful person

6 STARS! Go see MALCOLM! He took the time to get me the right recliner. I love the time attention I was given by this gentleman. Go see him!

Go see MALCOLM!! Amazing rep was looking at a full mattress he took his time and was very knowledgeable in helping me pick out what I wanted. I recommend you ask for him!

I’m extremely disappointed at the third party delivery people. They cussed me out in Spanish, told me that I was wasting their time by going through their deliver truck because they brought out the wrong stuff, and were extremely disrespectful to me and MY home. They came to deliver on the 23rd around 10am. I received no compensation for their disrespect and all I’m forced to do is write a complaint which might not even go to the third party. I’m never shopping with Ashley’s again, this is the third inconvenience this store has brought me and I’m just disappointed

MAKE SURE YOU ASK FOR MALCOLM!! Amazing rep was debating on what bed frame to get and he took the time to help me figure out which one. Will definitely be coming back to see him.

Got great service from Malcolm. Even though they did not carry exactly what I needed, I got some great consulting and pointers. Malcolm was a total bro.

Come see Malcolm he was really great with helping decide what sectional to get.

Great store with a lot of inventory. Our salesperson Derek was outstanding. His customer service skills were fantastic, very helpful and knowledgeable. Delivery also went really well. Totally satisfied with our purchase. Thanks again Derek for all your help.

My husband and I had great experience working with Vinny LY, who was very patient with us. He went above and beyond to help us find the perfect furniture for our home, providing insights and recommendations. Vinny’s dedication towards ensuring our satisfaction , made our shopping experience amazing. We appreciate his excellent customer service and highly recommend him to others.

A gentleman by the name Malcom was very warm and welcoming & even helped us make measurements for our space.

Amazing store, Great Service, also S/O to my Guy Michael for the tour go and see him when you do!!!

Worked with Jimmy and Malcom. Both were great help! Very friendly and easy to talk to. Would recommend.

Derek is awesome so helpful I definitely recommend you ask for Derek very honest great guy

Great if you go and see Derek

Had the most best experience here at the Ashley store in Sacramento. Melissa was not only very helpful, also very welcoming, with great customer service. Ask for Melissa at your next visit

Mellisa was very helpful and made sure we got what we needed. Thank you

Poor buying experience with unprofessional sale attitudes

Make sure to ask for Malcolm. He was very helpful with helping find chairs I was really interested in. Very sweet and took time to with me was not pushy at all.

Come see Malcolm! really helpful and was able to get everything I needed!

Malcolm was of great help. From the minute we walked through the door we were greeted and he helped us throughout our entire store visit:)

We came in for a bed frame, upon arrival Malcolm greeted us and assist us to the right direction. He was able to answer any questions and be available for us. Thank you Malcolm for making our first experienced at Ashley‘s furniture, easy & memorable.

We visited the Ashley Natomas store on Thursday. A sales associate named Melanie Crawford greeted us and assisted in a potential purchase answering all our questions. We had to leave for another appointment, but returned again on Saturday. I had her card and inquired if she was there. She was and we picked up right where we left off. She was very helpful and we appreciated all her help. We did purchase the items. Melanie is most definitely an asset to Ashley. I would highly recommend seeking her out if you visit the Natomas store.

Malcom is awesome…. Helpful and friendly…. No pressure salesman. Ask for Malcom if you are in Ashley’s. Sacramento!

Come see Malcom

Leon was very professional, helpful, informative of there products throughout the store. He was patient and very kind with me. I really appreciated him spending so much time with me to buy beautiful bedroom furniture and dining room chairs. 5 stars for Leon. He has great knowledge of Ashley furniture products. He’s very gregarious and patient which led me to buy the furniture today.

Malcom was super friendly and patient. I liked the fact that he allowed us to look around and not try to rush us to purchase something just to make his commission unlike other places that follow you around the store and come off very pushy. He made the shopping experience easy and explained everything when we had any questions. I would definitely do business here and work with Malcom again in the future when the time comes. Thank you again Ashley furniture for completing our living room furniture look!

Great experience. Carmen greeted us and offered help but wasn’t stalking us through the store like some other places. She was always nearby for questions, helped us look at options when we were ready, and checked us out quickly. Very happy with our purchase and the price

Thank you so much Carmen! Carmen was very helpful, friendly and no pressure sales! Carmen provided excellent customer service and made our shopping experience great!

Excellent and wide selection of Sofa Sets. The sales person was very helpful and knowledgeable. She helped us all the way to the final selection.

I was not able to find what I was looking for but did find an article I purchased that I wasn’t looking for.

Good service and prices

I had a wonderful experience at Ashley with Jim, the salesman. I pound him to be extremely knowledgeable very interested very helpful not all over the place but he was right there when I needed to talk to him. Thank you very much. But I do have a question to him. I bought the leather sofa which I love I can’t wait till I get it but I have a dog and I have been concerned especially talking to other people that if my dog scratches the leather. What do you think about that? thank you

We had a great experience when we stopped in to look at living room furniture. Wahab was AWESOME!! He helped us find exactly what we were looking for we were able to pay, get a delivery date, and out the door in about an hour. Love the no nonsense experience. Thanks again Wahab

Customer service is excellent. I bought all my furniture from Natomas location. Love this place.

It’s more like an auto dealership, you try not to go there.

Ashley's has great selection of furniture. We were interested in a sectional and received great service from Musab. He is a straight shooter and courteous. I would steer clear of the salesman here named Vinny..he uses some outdated cheesy sales tactics and we're lactose intolerant.

Good service

Great service. Leon was great with some help from YA YA .. great experience and just what I was looking for.

I came into the store was greeted by Yahya. He was professional and was able to help me find what I needed fast and professionally!! Amazing worker!!

Worked with Tania at the sacramento store Ashley furniture.Tania found The best mattress for me ..She gave me GREAT customer service!! Walked away a HAPPY CUSTOMER!

Carmen was extremely helpful in assisting us with purchasing a couch for our new home. Go visit Carmen for great customer service and high level expertise in furniture.

Carmen helped us choose a new reclining couch, got us a discount, and rang us up. Probably the most efficient shopping experience we’ve had in this store. She was kind and didn’t put any pressure on us.

Terrible experience. I purchased a couch on 1/4/24. After inspection, there were screws missing and a metal bar detached. The couch is also very uncomfortable, nothing like the one in the showroom. After speaking with the store manager Muzas, I was to have a tech come out to inspect the couch and that they do not offer any returns, and then I was never contacted to have a tech come out. I also spoke with customer service and they lied and said I would be able to choose a different couch, per Heather at the actually store, which the store has denied due to their policy. The policy states I can return the couch within 3 business days if there is something wrong the couch and the store does not follow their own policy. Very frustrating. Do not shop here!!

I was shopping for a sofa chaise and Vinny zoomed around the store showing me their entire selection in about 5 minutes. I quickly found my price range and preferred color and was able to buy the sofa immediately with 3 day delivery.

Thank you so much Yahya Alani for the really great customer service! We appreciate your help!

Passing by looks fire from the outside

Jimmy helps us to get a very good price:)

Carman was amazing, she gave us all the info we needed and wanted and more. She left us alone when we wanted to discuss the prices with each other and didn't pressure us in buying anything. Amazing service and will be buying again from this store

Just got a new couch thanks to Carmen she was a big help and very patient with us. Found exactly what we were looking for thanks to her and her extensive knowledge.

Jimmy was an amazing representative for this store!! thank you again for all your help

Quick and easy

Key key gave out standing customer service when I almost just walked out the door. Thanks key key keep up the good work

I lived in Texas for over 20 years, and I had never experienced such poor service in furniture delivery as I did at this establishment. It's unbelievable. We went to make a purchase in mid-January, and the delivery was scheduled for the first few days of February, only to be rescheduled for the end of the month. To me, this is a terrible delivery service. If you are someone who, like me, values immediacy, I don't recommend going to this place. My furniture still hasn't been delivered, and I am concerned about the condition in which it will arrive and the installation process. I won't be purchasing from this furniture store again.

I had a great experience at Ashley Home Furniture in Natomas!! The store itself is beautiful and well laid out. The customer service was top notch!! Super friendly staff that were patient and helped me find the perfect sectional for my home!! The team at Ashley worked to help keep me within my budget too. And delivery was timely and professional. I’d highly recommend this location, and I’ll definitely be coming back. Thank you!

Customer service was great and plenty of furniture to choose from. Prior to this we went to 6-furniture stores. This was the only one that had better furniture and a better display. Only downfall is the shipping. Wish they had a closer distribution center so I don’t have to pay $99 for shipping to my house.

We had a wonderful experience Thank you Yahya! We came in to window shop for a living room set and ended up leaving with the perfect set just what we were looking for. We will be back to purchase a new bedroom set soon.

Melissa C. was amazing! I will definitely be back!!!!

The sales clerk searched until she found the selection and price I was looking for. I will definitely return.

I had a very disappointing experience at Ashley. After I purchased a table from then I was told I had to take it apart (since it wouldn’t fit through the door) and load it into my car with no help. I have NEVER been to a furniture store where I have to take apart the things I buy in order to get it through the door. My sales man was very impatient and slightly rude my entire visit.

Yahya was a very helpful and got me what I really wanted.he answered all the questions i had on furniture. Great customer service

Yahya was a wonderful and very helpful and honest with helping us find all our needs

Carmen was extremely helpful, not pushy, and knowledgeable about all the available products. Easiest furniture shopping experience of my life! I love Ashley!

My sales person was knowledgeable and attentive to my needs for furniture. He took the time to walk me through all the various options available for Office furniture.

Absolutely don’t go here. Ridiculous and stupid place to go to. Have completely ruined the Ashley brand name. I was attended by a guy waiting near the door named Muhammad, and he was waiting like a predator. Then I told him I was here to see some mattresses and he did not ask me any questions and took me to the most expensive mattress the temperpedic. And he said: this is the best mattress, you won’t need anything else and he was scrolling on his phone while talking to me. Literally, how stupid is that? He kept bluffing. And then we told him off. After a while I noticed, he was eyeing my wife from far away. Kept staring and following us. Very uncomfortable and a crazy place. And then we had a question about something but we chose to not talk to him and instead chose to talk to this guy, yahya, and he started talking. He seemed okay at first, but he literally didn’t know anything. He didn’t seem like a new hire otherwise I would understand, he was pulling out papers and reading that stuff out loud, and that too was wrong, also he was being very pushy. Then when I said we’ll come back, he started getting pissy. And then he proceeded to say: Where’s my commission man? Cmon I spent an hour on you guys( even tho it had just been 20 minutes which i think is normal since we are looking for options in the market). He started getting very mad. And said he had told his manager that he will get a commission. Sales are not done like this. I am sales myself and they give such a treatment. You can’t look at people like commissions and also like objects( the other creepy guy who kept staring and was disgusting since he was following us even tho we said we’re good on our own) You have to know how to actually listen to people and respect their decisions. I don’t know how people like this get hired. I don’t like to give bad reviews but I wanted to share this so someone else doesn’t have to go through such rubbish experience. I used to like Ashley, but I won’t be stepping foot in there ever again. Anyways, please stay away. Literally disgusting and disrespectful people/workers

I love the furniture ..but there were 2 guys who worked there who were very rude and pushy and wanted me to apply for credit . I told them I was not interested in applying but insisted. When I did not get approved which I had told them I may not be approved they litterly walked away and there whole attitude changed . They work on commission and it shows . I wish I had gotten there names but I can tell you one wears glasses Arabian nationality I believe. The other man is a heavy set man that sits at the counter doing credit checks or whatever. I recommend the furniture not these employees.,

I tried to call today (1-28-24) to discuss a rebate I never received. I was pretty friendly and polite. However, the woman working the phones put me on hold for 20+ minutes twice, picked up the line when I tried to call back and hung up on me twice (quite aggressively), and the store didn't answer when I tried to call back. What a nightmare!

Helpful staff and good selection of a wide variety of furniture. Delivery charges were noticeably higher than most of their competition. Was not thrilled that an extended warranty was automatically added to the cost when going thru checkout that has to be refused to have it removed. The sales staff should ask before adding this or you could miss it in the final price. Not blaming them as this is likely a sneaky corporate policy.

Received EXCELLENT Customer Service!

Excellent service and huge selections. Salesman Jimmy was very knowledgeable and helpful.

Employee Wahab waziri needs to learn how to be talk to the customers. He’s super rude and doesn’t know how to mind his own business. Store manager was helping me and he kept on interrupting her regarding our order and kept on asking questions even though she had told him 3 times she doesn’t need help. He still didn’t stop and kept on nodding like he’s the only smart mind in that store.

I cannot remember more than 5 stars, otherwise I will give 10 or more! The Sacramento Ashely store is the best site ever. Find Jimmy and he will give you the best deals. Very nice staff and manager here.

Great experience with Jimmy. Best price

Please ask for Tanya! She is very knowledgeable and does not apply pressure so that you can enjoy your time shopping, but makes herself available for any questions. She also very nice and a pleasure to shop with.

Ashley rep was really great directing to the product we needed and providing the operational details that made our decision easy and approroate!

I understand the sales representatives probably work for commissions, but wow! My partner and I are trying to furnish our new home & the man who greeted us would not leave us alone. We made it clear we were trying to browse because we needed quite a few things. He thought it was wise to only acknowledge my husband and not I. Along with quite literally dragging us away from our interested couch to the most expensive. He acted as a literal predator following throughout the entire experience to the point were he chased us as we were leaving. Definitely try the Roseville location instead.

Nice collection of furnitures

Tania, our sales rep was easy to work with, we were very happy with the quality and price of the furniture we found! Very affordable!

Malcom was very professional in working with me for our new love seat. No over bearing sale techniques or over selling. Very prompt and professional and was able to answer any of my questions and get us taken care of in a very reasonable time frame.

I highly recommend this location for all your furniture needs. Sajid was very thorough, professional and patient! He gave us several recommendations and we ultimately purchased a new sectional with all the features we were looking for. Thank you!

(Translated by Google) Excelent service. The seller Sajid is very friendly and professional (Original) Exelente servicio. El vendedor Sajid es muy amable y profesional

If your looking for a knowledgeable sales person Malcolm Curry is the man! Super friendly and patient for my husband and I. We will be going to him for all our future purchases.

Do not buy from them, they open a credit card for you and if you close it, your credit score goes down like crazy

Melissa is the best, she helped us a lot, and we found exactly what we were looking for!

5 stars for the staff at the store. We had a great experience picking out a new couch. We got a "guaranteed" delivery date for 12/14 and so decided not to do our usual Christmas tree/decorations until the couch arrived. Then delivery pushed out a week. Now pushed out again till after the new year with no promise it won't be longer. "I mean, it could be sooner or it could take longer. There's no way for us to know." WHAT? Aside from the frustration with Ashley's inability to accurately track their inventory, communication has been inconsistent. First delay in shipping, my husband got a call and I heard nothing. No email, call or text. Second delay, I get a call, husband gets a text. Who knows who they will call, text or email for the next delay, much less to actually schedule the delivery if the couch ever comes back into stock. Unfortunate, but we'll be trying to find something else somewhere else where they know what's in stock and can stand by a solid delivery date. This was a very disappointing experience.

Great attention given by YahYah who was willing to assist on behalf of his coworker. Spent all the time necessary to make sure I got what I wanted and with a one week delivery date. Good experience.

Poor customer service

My wife and I came in to Ashley Furniture tonight, and we had the pleasure of working with Vincent. We had a better experience than we could have hoped for. Vincent was kind, thorough, and knowledgeable about any and all questions we had. Buying furniture can become a daunting task for new home owners and we just felt very taken care of. He went out of his way to find the best fit for us, and we walked away completely happy with our new couch set. Thank you so much again!

Our salesman was Wahub. Very personable and friendly

I ordered a couch/loveseat set from this store and couldn’t have had a worse experience. There is zero transparency or communication once they have your money. My couch was purchased 10/30 with a delivery date of 11/17 promised to me. When the delivery guys (who were very helpful and not part of the problem) showed up, they only had one of the two pieces that I had ordered. I was not given any advance notice of a delay or anything so when I followed up, I was told it would be delivered on 11/20. Once again, on the delivery day I received a call telling me it was delayed again and would be another 8 days before my couch would be delivered. The day before my couch was scheduled to be delivered, I got an automated text telling me that my couch would be delivered between 11 AM and 3 PM so I planned my entire day around making sure I was available to receive the couch during that window. I got a call at 9:15 AM saying that they were 15 minutes away. The delivery guys were once again very helpful and not part of this problem. Bottom line - I would not recommend buying from Ashley. The whole process and everyone I worked with was very sketchy, not helpful and communicated poorly. Look elsewhere!

Ahab was wonderful and helped us find all we needed! Thank you and we all be back

Very courteous service. Attentive to my needs when selecting the furniture I was looking for.

Our salesperson was spectacular!!!!! Melissa I believe was her name. Absolutely exactly what we needed. Helpful, mindful of our needs, easy going, and timely! Got us a great deal and product fast and perfectly!

Aws was great. So helpful.

Pleasant shopping experience. Derek and Vincent were both helpful. I got what I needed (loveseat and chair).

We’re so happy Carmen was at the door and greeted us as we walked in the store. We were looking for a TempurPedic bed and she showed us a couple of options and explained their differences. Carmen was very knowledgeable, professional and friendly. We happily purchased our first TempurPedic bed with the adjustable frame and a beautiful headboard! The best part is, it will be delivered in 7 days!! Thank you Carmen! We’ll definitely be back for more furniture! Our customer service experience with Carmen was excellent!!

poor/rude customer service & also didn't have item I was looking for.

We had the pleasure of working with the best sales person, Carmen Kundera at Ashley Furniture. She was very patient and accommodating to all our questions and concerns.

Great experience. The gentleman were quick and careful with the delivery

We had great service with Vinny

Good service good inventory

It was our second time purchasing from Ashley. Both times Tania worked with us. Our questions were answered,. She was down to earth. We were shown arounded to the specific furniture of interest and left to freely walk around without any pressure or urgency to commit. Great experience!

Ahmed is a great representative for Ashley Furniture!! Patient & Assertive!!

Love Ashley Furniture but bad customer service. Wahab was not helpful. He could not answer any questions and seemed like he didn’t want to help us. I asked him if they could hold some picture frames or sit them somewhere because I wanted to purchase and he said “no, just hope someone doesn’t take them if you want to continue looking around the store”… they we’re taken. He also mentioned there were no carts to help us carry 4 large picture frames but another sales associate brought a cart to help another customer. Bad day at Ashley’s!

Sale associate Ahmed was very helpful with purchasing our bedroom set. Great customer service and very patient with me as I was looking through the store.

Yayha was extremely helpful with assistance in purchasing furniture. He was also very patient. Would recommend

Melissa - amazing customer service and positive attitude. Really helpful with paperwork and helping me get my desired furniture. Love this store and love her whole personality!

Ahmed and Aus were exceptional in their customer service. They are informational, transparent and was able to give us a great deal for our couch.

Very knowledgeable of the products and handling customer to the highest level of support.

They have beautiful furniture. Unfortunately the prices just arnt realistic for most of us these days

Wahab gave us great service. Didn't pressure the purchase. He gave the us the best information on each piece we looked at. We are very happy with the quality of everything

This is the 2nd time I purchased furniture here. My first purchase was right when the pandemic began. The service was poor and misleading but given the fact it was a pandemic I excused the service. Now with my recent purchase I ordered a sofa, love seat, coffee table, 2 end tables, and 2 lamps. I was told the lamps were on back order. It's been about 2 weeks since I placed my order and received everything accept the lamps. I decided to call to check the status after speaking to customer service I find out my order for the lamps was cancelled without me being notified. I had to call the store numerous times before someone answered I was told the lamps were discontinued and that they were unsure who cancelled the order and why I was not notified. The customer service at this store is very poor. I could not even get someone to assist me when I did make my purchase. I WILL NOT be ordering from here again.

Carmen was great took me to exactly what I was looking for very professional

Thank you so much for all your help.

Jimmy has great customer service

The staff was so welcoming and supportive. Vinny was spectacular, I was just about to give up on getting a couch, but then he jumped in and made it happen. He was so personable, funny, professional, and extremely accommodating. The prices were reasonable and some of the deals were AMAZING!!!! I definitely recommend. :)

Jimmy was amazing while my daughter decided on a dinning room table. Even worked with different credit options for her.

Jimmy was an amazing sales rep! I recommend him if you need someone to listen to all details of your ideal piece of furniture and guide you through, he definitely knows all items head to toe!

The was awesome. Mr. Vincent Nguyen was very knowledgeable and patience with me in getting what I needed. Excellent service 👏

(Translated by Google) Was shopping 🛒 in Burlington as there are beautiful things and now that Christmas is approaching 🎄🎄 I just lack money 🫰 🤑 🤑 go when you can I recommend it 💯😁👋🙏 there is everything (Original) Estuvo de Compras 🛒en Burlington como hay cosas bonitas y más ahorita que se acerqua Las Navidades 🎄🎄solo me falto Dinero 🫰 🤑 🤑 vallan cuando puedas se los Recomiendo 💯😁👋🙏 hay de Todo

Wow! What a breath of fresh air to work with Carmen. She was the representative at the door when I entered the North Freeway Sacramento store, and she listened to my needs, and sold me exactly what suited my budget, size of space and showed me many different options. She has a warm personality and I connected with her instantaneously. She was also very knowledgeable and to the point. Very quick with service and very detailed with the process. Carmen gave me exceptional service and I truly appreciate her.

Ms. Melissa was amazing. My mom and I had a blast. She answered every question we had and was able to show other options that matched what we were looking for. Very professional and knowledgeable if what we needed. Had an amazing experience. This was my first time shipping for my new apartment here in California and she took really good care of my mother and I. Definitely be back for those tables lol. HIGHLY RECCOMEND Melissa!!!! Well done!!!

Melanie was great in assisting me with my purchase

Was able to get the furniture we wanted with Maria’s help. Very kind and friendly!

Carmen & I hit it off when I met her last year, I purchased a recliner ,this year I purchased a mattress & planning on purchasing a dinette set.

I had a great experience at this store. Aws was the employee that helped me with my purchase. He was able to answer all my questions and give me the best deal for what I was looking for. He also went out of his way to help me load the furniture when their loading employee was out.

Very gay tnks

Wahab Waziri was excellent in helping me during my most recent shopping experience!

Great customer service!

Our sales person was great!!! He was a very patient person. I’m sorry I don’t remember his name!!!

Had the pleasure to place my furniture order through Vincent and I was satisfied with his service!

Bought want we wanted.

Melissa she help us a lot great deal thanks

had the pleasure of meeting an extraordinary individual recently, and I can't praise them enough. His name is Vincent. This awesome person embodies kindness, positivity, and an unwavering commitment to helping others. Their infectious enthusiasm and warm-hearted nature make them a true gem in any community. They go above and beyond to make everyone feel valued and supported. In a world that sometimes seems a bit chaotic, this remarkable individual serves as a shining beacon of goodness and compassion. If you have the privilege of knowing them, you're undoubtedly better for it. Simply put, they are a true inspiration, and I'm grateful to have them in my life.

Fast and easy service outstanding! Found what I needed!

Had a great experience furniture shopping today, have to say Melissa made the whole thing easy and enjoyable! Definitely recommend

Everything was good. Salesperson Melissa was helpful but over-bearing.

Vincent was great

Sales person was very helpful and knowledgeable and found just what I was looking for.

Carmen & the rest of the staff at Ashley Furniture, they are the best. Thanks for all of your great customer service, and great prices.

Amazing customer service

Very helpful, to select my bed from my son , and get everything in good price

I just went in today to let them know I don't want anything from them and I want a refund. They intentionally made a mistake with the initial purchase then they fixed it supposedly. Again I received a call about the same mistake that they had previously corrected but did not a day before the delivery. I can not continue, I want a refund but I can't get refund before 72hrs. Not happy with service!

Jessie was awesome and love his energy

melissa was super great and super friendly, she helped us get a couch with excellent discounts in less than 30 minutes of being in the store. glad we walked in when we did. ask for melissa when you show up, you won’t regret it.

I highly recommend this Ashley Furniture in North Natomas. Vincent was our sales person. He takes time to answer all questions that we have, and provides us with all the options available. My husband and I completely impressed with his professionalism and exceptional customer service. Thank you, Vincent.

Melissa was so great! I would definitely recommend her. She is super helpful and very nice!

Carmen was nice enough to come help when another sales rep walked away from me. I appreciate her helping me with my couch purchase and making it easy for me to understand financing and delivery specifics.

This is not my experience but my mom’s. (Cherry ) Yesterday at Ashley furniture in Sacramento on North Freeway Blvd. She raved about the young man that assisted her, his name , Aws Alogaidi(manager). Her words, “ he made my bedroom shopping experience an afternoon of delight, fun and pure pleasure. He was not pushy but respectful of my wants as a consumer. He was knowledgeable, patient and funny. I was completely satisfied. The best time furniture shopping ever! Thank you Aws and Ashley furniture!!!”

Vincent was very helpful with getting us the couch we wanted! Fast delivery !

What an incredible experience shopping at Ashley Home store. My sales associate Vincent Nguyen was phenomenal, and deserves a 10 for good customer service and appreciation!

Thank you for your great service. I love my new bedroom set and living room dinner. You have good taste and choices. Thank you Ahmed, I will definitely be coming back again.

Great customer service!!

The sales person was really nice and helpful with all questions, he was right on point with everything .I would go back and make another purchase soon .Albert .K

Jimmy’s awesome! Very informative polite and helped me get the best deal possible. Definitely coming back to Ashley’s for future purchases.

Ahmed is very helpful and kind.

Great service from Carmen, she really listened to what we were looking for, and walked us through several options. We made a purchase that day, and will be back for our next purchase.

Super off putting staff. When we walked in we were immediately bombarded with questions by a lady with super short gray hair. She literally followed us around the entire store, from the moment we walked in all the way to the clearance section. She asked for our names repeatedly and when we didn’t answer she continued to follow us and ask again. The entire time we were looking at furniture I was on edge knowing that I was being followed and watched. Every corner I turned this same woman was there. We stayed no more than 10 minutes because of how weird and stressful this experience was. Would NOT recommend whatsoever.

Overall great experience when shopping here today, Melissa assisted us amazingly and gave us insight on which mattress was best for us and delivered very helpful information!

Mellisa is awesome!!!She knows and explained the product very well.

Very helpful and came to check on us often if we needed help.

We had a a great experience with Carmen picking a couch for my new condo! Highly recommend :)

Very amazing and patient both Manager John and sales rep Melissa are the best

Maria was fantastic and helpful the entire time we were browsing. Simplified and streamlined the whole process without making us feel pressured.

Shout out to Jimmy for helping us with our purchase. We had our budget & he helped us leave with our choice. Lots of choices with great prices!

I like to shop around and compare prices. Went to several stores high end and lower. I found the best prices for high quality furniture at the Ashley Store in Natomas. Be sure to ask for Vincent. He was very patient and didn’t make me feel like a dollar sign. Definitely will be a repeat customer.

We came here to look at mattresses today. Our experience was the best I have ever had in this situation. I must say this was solely due to our sales associate Maria. Maria is very knowledgeable and has great customer service skills. She has a great personality which made our purchase and visit a memorable and positive experience.

My wife and I had a great time visiting Ashley Homestore today and made a purchase of the furniture to our liking with salesman Mr. Ahmed Tall assisting with closing the deal! We will definitely be back to shop again.

Melissa was awesome helping me get the couch I needed ! Best service 😊

Melissa. Very helpful

I got my needs met with no fuss perfect!

Dr. Leon is the man

We had such a wonderful experience here because of the fabulous customer service. Vinny & Kiki were so helpful and kept our budget in mind too. They didn’t pressure us and helped us find the perfect couch for our needs. We love our couch and would definitely go back because of these two.

I had an amazing experience buying a new couch here, thanks to Vinny it was quick and easy! He helped me find what I was looking for before even stepping foot in the store making it a quick process once I did. He even followed up after the delivery and set up and made sure everything was perfect, and it was!

I would say Wahab is a great saleman and was very helpful in choosing the items we were looking for.

Ahmed was very patient and delivered on all our wishes! Amazing customer service. I recommend everyone to come here if they’re looking for furniture

The salesman Ahmad was amazing!

Melissa is the nicest sales person in the whole store, great costumer service!

Derek was an outstanding salesman, with lots of patience. I visited the store 3 times and each time he remembered my name and what I was looking for. He found the perfect couch sectional for me & I couldn’t be happier with his customer service. I will be back for more furniture.

Circle jerk!

Customer Service was great. I would recommend coming here if you’re looking for furnitures. Look for Melissa she’s the BEST. Help me out finding out what I needed.

Maria was amazing Sincere educational, and gave me a GREAT deal on my new mattress and couch! Thank you Maria!!

Came in to get a new couch I had been wanting for months and Karmen was so easy to work with. She made sure I knew the breakdown of everything, was super nice and definitely made the entire process fast and easy!

Spectacular service with the senior person Miss Melissa. Thank you…😊

Very good service and team service

Thank you, Dr. Leon

Polite, friendly, helped me find a recliner that I could get in and out of. A straighter back than most, and a shorter seat position. Now I don't need a ladder to get into a good solid recliner. And I can still recline good enough to sleep in it. I'm looking forward to all those naps I fought so hard against as a kid. The sales woman was great. Even more important, she appreciated our sense of humor and was laughing at our jokes and stories. I don't go shopping much and she made it a pleasant and memorable experience. Unlike at other high pressure sales points, she listened to what I wanted and didn't try to upsell me on every item in the store. She kept her focus on exactly what I wanted. I value someone who respects my desires and doesn't try to shift us to a higher selling item. I will be shopping at Ashley's in the future.

Ahmed did a great job…

A wonderful experience. We were helped out by Carmen and everything was quick and easy .

If I could give a good 0 I would! Took our Autistic son in today to look a different beds he is a big boy 6’4 350 and we are WELL aware what and what NOT to get HOWEVER with him being 18 now and wanting to give him the sense of independence and feeling like an Adult we thought what a better place then Ashley to try different options and decide on his own…BOY WERE WE WRONG! We walked through the store avoiding sales men until the end when some small Asian guy decided to tell my son “you won’t fit in that” vary loud and rude when my husband said we are just showing him different ideas he proceeded to repeat himself then tells my husband he’s making a wrong decision my son chimed in saying please don’t talk to my dad like that and this gentleman proceeded to YELL to my son and husband “JUST GET OUTA HERE” over and over again until I asked to see his manager when he came over he completely agreed that that gentleman was outa line BUT NEVER AGAIN WILL I SPEND $1 THERE!

Customer Service was amazing and quite fast. Highly recommend Ahmed and his manager Aws for any of your furniture needs

Maria B helped my mother and I buy couches for each of our homes. She provided a positive can do attitude and was knowledgeable about Ashley’s products. I will def be coming back in the future!

Aws provided awesome customer service during my recent purchase with Ashley for a foundation. Will come back for my next furniture purchase.

Leon gave us exceptional service. We will call him for our next purchase.

(Translated by Google) The saleswoman gave us another type of armchairs that did not adapt to the others. (Original) La vendedora por vender nos dio otro tipo de sillones que no se adapta a los demas

I was helped by Melani, who was very helpful, nice and found me great deals which look terrific!

Melisa did a great job

Thanks Mr Derek for helping me.

Tania was amazing! I am so happy with my purchase. I have to furnish my whole place so I will be back. Thank you Ashley Furniture.

Leon was great! Made the process very easy

Phenomenal help and a decent amount of things in stock. Leon was a lot of help.

Melani was great, super helpful and patient.

👌

My 96 year old father in law needed a power lift recliner right away and Tania went way out of her way to make it happen

Jimmy was fantastic helping me select furniture for my new apartment.

I wanted to take the time and thank Aws for his amazing customer service, product knowledge and help! He has taken the time to show us furniture and help us find exactly what we wanted! I have been to many stores and have to say that this, was one of the best ones, all thanks to Aws! I will be coming back and referring friends to him!

Wanted to purchase bedroom set for 16 year old granddaughter. Went to Ashley about a month ago but wanted to compare prices with other furniture stores. Only found what she liked at Ashley and the price was good.

Best representative helped us choose our furniture. Knowledgeable and friendly. We will return to buy for our next room soon.

Maria She was Completely awesome she was friendly.

Great customer service by Derek Martinez, he was very helpful in the process of finding the right furniture for my needs.

Leon e was very good

Leon was my attentive sales person of the day. Super helpful & positive. Highly recommend him.

Tania was an absolute gem. More often than not, sales reps hover and frankly can make shopping uncomfortable. She was near enough to answers questions but gave me space to make my decision. I would absolutely use her again for my furniture needs.

Derek was awesome

Derek Martinez was a helpful employee. He helped us buy a couch. He was super nice!

Leon was super helpful in getting me a good deal. He listened to what i wanted and made it happen. Kylie was great during checkout as well.

Friendly, clean, and large selection.

Thanks to Marie and John we had an exceptional experience! No pressure sales!

Leon was great. Excellent service!

Lourdes was great! She was very welcoming and knowledgeable!

Derek Martinez was very helpful and great salesman

I had an exceptional experience working with Malcolm Curry! His expertise in helping me select the perfect couch and chairs for my home was truly impressive. His attention to detail and understanding of my preferences made the shopping process enjoyable and stress-free. The exceptional customer service he provided went above and beyond my expectations. I highly recommend Malcolm to anyone in need of furniture assistance. Thank you for making my shopping experience memorable!

Vinny was great! A+ experience!

Awesome place to shop for furniture. I worked with Maria who went above and beyond for us. She helped us pick out a furniture that will fit our theme. I will definitely be recommending friends and family to shop here. You cannot go wrong with this store. Be sure to ask for Maria. She is the best.

Derrick was nice and non-pressure. Easy to get the paperwork done.

Yahya was professional and made my family and I feel comfortable. He broke down the price of our table and couch and got us in and out! Great experience, definitely ask for him when you go to buy!

Drove all the way from Galt, CA, associate Derek, greeted us and was very informative through the entire process was quick and easy. Great customer service.

Derek was super helpful and fiendly. He provided solid advice and tips for my living room setup. Thank you!

Tania was amazing at the Sacramento store! She helped me find the perfect mattress and she was so funny and nice it made the whole experience fun!

My sister and I went into Ashley looking for a couch, Melanie took the time to walk us through all of our different options based on the sizing of our room and preferred styles. We found a few couches that fit that criteria and worked with her to get them priced out. She made sure all of our questions were answered and we found a product that fit our needs. Would highly recommend working with Melanie!

Derek was extremely helpful, great customer service!

Great service.

(Translated by Google) Melisa treated us with a lot of patience and is very nice and attentive to us, thank you Melisa. (Original) Melisa nos trató con mucha paciencia y es muy agradable y atenta con nosotros gracias Melisa.

Leon was very helpful and knowledgeable on everything. He helped us a lot with our new sofa

Derek was so patient and offered the best customer service!

My boyfriend, Brian and I went into Ashley Furniture hoping to find a new couch for our home we just bought. We both get very overwhelmed and anxious in stores so it always feels like a rush job for us but Carmen Kundert was PHENOMENAL! We would honestly pick her if we come back to Ashley. She made it feel like a breeze, did not feel hounded or pressured or like someone was constantly bugging us, she checked in on us a perfect amount, listened to what we wanted and was honest and knowledgeable. If we could give her more than 5 stars we would forsure! Thank you Carmen!!! :)

Maria she’s very nice and very Professional

Derek was super helpful and answered all of our questions. Made the process really easy!

Derek helped us out with purchasing a sectional. He was friendly, helpful, and took the time to answer all our questions.

Leon did an absolute perfect job in selling me my tempur-pedic mattress. Leon met my price range and we were able to finalize a good deal! Really recommend Leon, great work sir!! 👍🏽

Melissa is an awesome salesperson!

Good service from Leon E. He was very friendly.

Melisa is incredible!!!

I came in with no idea what to get Melissa is the best patient and helpful just what i needed thank you again !!

I love Melissa C, she brings my vision to life everytime I’m shopping.

Leon awesome job today.

Tania is super helpful and efficient. She knows her the stuff here at Ashley Natomas Sacramento. Super friendly to customers.

Many thanks to Melissa help. She was awesome. Super knowledgeable of what would work for my place.. Definitely will be seeing her for any future furniture needs

Melissa was awesome she knew exactly which furnitures to recommend without pressing me .. I appreciate that.. if you looking to buy furniture ask for Melissa

Sales rep Melissa was so helpfull. Got me a great deal on a full dinning Room set !

Quick and easy !

Very helpful. Patient. Great personality!!

Maria was the most helpful, welcoming,and loving woman. This was our first time here, and she showed us everything we liked. Great employee

Aws was sooo kind and helpful! We got what we needed and it was a very fun experience!

Leon E was AMAZING!!! He was very knowledgeable and funny!

Carmen was wonderful and extremely helpful with helping us look for a bedframe, recliner, and sectional. Very friendly and will go back to her for future needs!

The seller was so respectful and good person,

Sales persons are very knowledgeable. Great experience will buy from them again

Leon is awesome a lot of patience, great customer service and very professional and Ahmed is very professional as well they were both very pleasant to work with.

Melissa - in Natomas was so very helpful and assisted me with my home furnishings purchase today. I would highly suggest requesting to have her help you with your home furnishings needs!

Melissa is the 💣

I was just shopping at the Natomas store couple days ago, and got help from Melani. She was great and helped me pick the furniture I needed. Melani was extremely helpful, friendly, and excellent. I am completely happy with her help. Great store, wide range of product selection, fast and easy buying process.

DO NOT PURCHASE THE PROTECTION PLAN - I purchased the plan because I have kids and told the sale rep that I would get it if it covered my kids spilling on the furniture. He said it would so we paid almost $500 for the plan for our couch. I have had it for 4 years and have had multiple stains and they have been terrible to schedule someone to come out. They schedule you with a furniture company that takes a month to actaully show up. Once they do they "clean" the stain, within weeks it comes back to the surface but the company says that they have photos showing it was removed so they won't submit another claim. I have multiple stains from previous claims since they didn't actually get them out and when I tried to submit another one now, they are saying it is not covered because there are "too many stains." The coverage is a sham and the company they use is very unprofessional. They want to receive the money and then not actually replace any of the damaged furniture if they can't get the stain out, they just blame you. I have never left a bad review but this company is so terrible I have to say something.

Melissa was great and patient while We made our selections. She explained delivery and warranties so we could be fully covered!! Thank you!

Melissa was very helpful

Leon was amazing! Super helpful and very patience with me and my mother! Super excited for my purchase and very glad I stop by and was helped by Leon thanks again if your seeing this!!!

Aws did really good job really nice ASK for him when going to buy

Aws he did really nice work

AWS he did good jobs

Very friendly and helpful!

Tasnia excellent service Sacramento store

very helpful team

He helped me a lot and very professional!!

Maria Bigornia is very excellent employee, she assist me choosing my sofa. She knowledgeable and friendly. I highly recommend to anyone👍👍

We got helped by Derek who has a great customer service skill. He made us very comfortable looking around and always available for information. Great experience!

Aws was amazing ! I was in and out quickly with exactly what I wanted for a great price.

Enjoyed our visit here at Ashley home goods in Sacramento . Great service, great people to show you around. Amazing Sunday afternoon to buy our furniture. A huge thanks to Tanya, Yahya and John!

Maria is the best! She was so helpful from the moment we walked in the doors. We will definitely be coming back to her for help for any other furniture needs.

Maria was very helpful!

Marisa was very helpful

Vinny is awesome

Leon is the best salesman in Ashley. I recommend him for you guys.

Excellent customer service from Maria Bigornia!

Melissa was so helpful and very informative in the process!! Will be coming back again for any furniture needs. Ask for Melissa!!

Melissa was so amazing with her customer service skills. She helped us find the perfect furniture without pressuring us to buy. She let us take our time with our transaction. We will definitely be back to work with her again if we're in the market for more!

Great service, thanks Vinny Ly. Great prices

Great service and very happy with my decision to purchase. Vinny was extremely helpful and went out of his way to make my experience the best. Thank you!

Great location. Love the staff here, everyone is so helpful and friendly. The sales associate Maria B was quick to assist me as I was looking around for a specific sectional. I'm waiting to go back with my husband to get his opinion but would like for Maria to assist us, she's very knowledgeable and professional.

Great service, decent prices, and staff not aggressive with the sales pitches. Tania was great!

Derek Martinez was very helpful!! Explained everything step by step very clearly.

Best employee ever!!! Helped me get everything I needed and more. Definitely will be coming back again.

Be careful

Had a great experience in the beginning , all of the staff were wonderful. We purchased the power recliner and loveseat. About a month after we noticed the one of the chairs wasn't reclining correctly. Contacted ashley customer care and they did a warranty repair. About a month later we moved to Roseville/Lincoln area. A few months later we noticed the same problem again , still under warranty we contacted customer care again. Unfortunately there is a fine print that we were never told about , if you move you void your warranty. I think this is outrageous , we were moved by professional movers no damage was done to the chairs. I can understand their point to this , but a full disclaimer would of been appreciated. Over 4k on a set and now my family cannot use our loveseat. We are very disappointed in Ashley. Make sure you read the fine print before you spend this type of money. 4k should get you something that won't have problems in a month. You can do better trust me.

I was looking to buy a queen mattress and I went to Ashley in North Freeway Boulevard, Sacramento. The sales associate named Maria Bigornia was very helpful and so friendly and accommodating. She showed me the different kind of mattresses that’s available. She helped me looked and chose the best that fits my need and within my budget. She is so patient and I am very happy for what I got. Overall I was very satisfied with her service and other staff in this store. I will definitely go back to this store and ask for Maria with my next purchase.

Leon took care of me

Tania Willis at the Natomas store really took great care of us. I can’t wait to come again to add more accessories soon.

Very friendly and helpful staff.

Very helpful and polite!!

I didn’t find what I was looking for but Derek Martinez was a huge help and actually helped me find something better than what I was looking for!!

We’ve been in and out of Ashley Furniture 3 times over the last two weeks as we made decisions on a larger purchase. We had the opportunity to work with Carmen and she was welcoming, informative, and efficient every single visit. We just bought a home nearby and will be purchasing more furniture from here again. Thank you!

We had a wonderful experience from the point we walked into the store until the day we finalized our order. If you stop by the store, make sure to ask for Carmen! She was absolutely great and provided exceptional customer service.

Trevor diel helped me get a new bed. He's a great customer service person. He took the time to explain everything to me .

We went there last month looking for a new sofa set for our living room, we met Aws and he was very helpful. Before he showed us anything, he asked us few questions but were really the right questions and he understood our needs, so when he showed us the options, he explained how each option is the right one for our situation. Aws was very patient, knowledgeable, professional and friendly .. Ashley should really hire more people like him or get him to train people to be like him. We will definitely go back to Ashley because our experience was nothing but positive.

very nice store big selection aws helping us he did great job with very nice and smooth work very happy with our furniture thank you we will coming back again

I went to Ashley home store sacramento , sale person name Aws is really good sale help me to find what im looking for thanks to you Aws was nice to meet you and we will back again

aws helping us he explains everything very good with amazing experience nice store clean friendly and very happy with my mattress

We went to buy a lamp and a dining table and were helped by Tania. She is very nice and professional. We enjoyed our service. Thank you Tania!

Dr. Leon helped me pickup nice Recliner. And also helped me to find a great deal on clearance item.

My husband and I went looking for a microwave cart. The woman who greeted us at the door was the one to help us because there was no-one else available. Even though we saw a lot of people standing around. Per Gloria (Esteban) lol they only have online. We wanted one already put together. She was VERY helpful and we will definitely go back just to have her help us. We even bought a bed! Great customer service 👍I wish I could give her 10 stars 🌟

Melissa is the best

Very clean and organized store! Melissa was very kind and asked all the right questions. She showed us all of our furniture options! Thank you for being patient with us because we've weren't sure what we wanted. You made our choice easy!

Fun friendly helpful great service by Leon E

We went in to look for a bed and was greeted by Carmen K. She walked us around and showed us different options of mattresses and frames that they offered. She took the time to listen to what we were looking for and it didn't take long for her to find the perfect mattress that would best fit our needs. She was an absolute pleasure to work with and we will come back to this store for anything that we need in the future. Thank you Carmen for your excellent customer service and making our experience at Ashley's a good one.

Great service from Maria! She blessed me with a new bed and a couch! 10/10 recommendation!

We worked with Melani today and she made shopping with my fiancé a breeze. He’s not a big shopper but we appreciated how helpful she was. We found what we were looking for and are very happy!

Leon E did great. Thank you.

We had a wonderful experience here at Ashley. Melani our sales person was extremely helpful, patient, and pleasant to work with. She helped us acquired the furntiure that we needed through, Acima leasing. Nate their Acima leasing rep helped explained how their no credit needed option worked . We will definitely be back to see Melani for future needs.

Go see Ahmed, He helped me find the exact patio set I was looking for. I will definitely come back to Ashley’s and shop with them.

I was at ashley today. Maria was very patient with me, helping me buy the perfect mattress.. Thank you..!

I went to Ashley furniture and looking for a living room set and Lourdes was my sales person. She helped me with a process and it was a very good experience. I bought a nice set and I’ll recommend her if you want to shop for furnitures.

John and Melissa were incredibly helpful in narrowing down the perfect couch for my new apartment. The process was easy, painless, and the prices are unbeatable!

Brought our adult son to look and possibly purchase furniture. As we walked into the store the service person Lourdes approached us. We were behind my son and we were all looking at different items. She followed my husband and I for a bit and never asked us how we were doing, but only wanted to make a sale. As we sat on a couch she would come up and tell us how much the couch was, and she kept following us. As we walked towards the clearance section she happened to see us and rolled her eyes and walked off. When we finally decided we were ready to purchase we were not able to find her. Another employee Trevor (an Asian gentleman) approached us and offered to help. We did tell him another person was initially helping us and he said he would find her out of respect, which I understand. He was extremely patient and spoke to us very well and not in a condescending tone. They found the employee Lourdes and she was very short with us. When it was stated my husband wasn’t making the purchase but it was my son, she never made eye contact with with them, rushed them to make a purchase and was very rude. I must say that the store is very nice & clean. The rest of the employees who we encountered were very nice and helpful.

Very good experience. Maria was very helpful and kind. Thank you ☺️

(Translated by Google) Good attitude and very good service (Original) Buena actitud y atiende muy bien

Melissa is a great saleswoman, very kind and friendly. she helped us with our purchase. Thank you, Melissa

Did not want to make the sale. It was a hassle. I did everything they asked went back in person a few times to talk to sales lady to talk and the impression I got is she did not really want to make the sale so I laugh and went to firm mattress and bought a mattress for over $2000

Great deals. Supervisor AWS was great handling my shopping needs.

Melani was outstanding and helpful with our purchase

Had a great experience with Melani. Family member referred us to her. She was very helpful, knowledgeable, and was able to work with us and our budget to get the table we needed

Leon! Best sales Rep ever!! No pressure, let us look without interruption but was there in an instance when we had questions! Leon needs a raise! Thank you Leon!!

Derik was very helpful. No pressure and provided answers to all our questions. Great service - kudos to Derik!

Micaiah was a great saleslady she helped me and was very friendly, Professional and knowledgeable I strongly recommend shopping at Ashley Furniture Sacramento, Ca. I definitely would look for Micaiah.

We went looking for a couch and maybe a dresser. Stephanie was our sales person and she was great. We roamed the store, from couch to couch, and she was always near by to answer questions, but not uncomfortably on top of us, like some sales people tend to do. We came out with a couch, a dresser and a 12 month 0% interest loan for them. Great experience!

Melissa is awesome. Easy quick and efficient!

Great customer service over all. Especially my sale rep, Vinny, is very knowledgeable and awesome in what he does. He knows the store inside out as well as all the products in the store. I purchased almost the entire home and I got a great deal. You gotta talk to the right person to get the deal you want. Highly recommend to talk to Vinny!

Weird store: Took my money, sofa not in stock in the US.

MELISSA YOU ARE AMAZING

Leon was super helpful

I have furnished my whole entire home from your store this year. In the last few months. I’m so happy with everything and will look forward to seeing you in the future

Melisa was very helpful finding and and shared different types of kitchen tables ♥️♥️♥️♥️♥️♥️

I've been to this store twice in the last couple of months. It's a beautiful store with an incredible variety of seriously amazing furnishings. The sales staff are first class - ask for Carmen! Available but not pushy, and very helpful in finding specific pieces of interest. I'm a satisfied, first time customer at Ashley!

Let’s just say buying furniture not one of my favorite things to do.. Melissa definitely made the process a lot easier. Love the bed she recommended. Kudos!!!

Carmen was our sales associate. She’s amazing - Knowledgeable, honest, upfront, and friendly. We came in wanting to look for a bedroom set and left with more. The store has a very good range of quality and styles.

Leon is great! So helpful and really knowledgeable! Thank you Leon!

Got my furniture from Ashley in Sacramento, Melani was my sales person, she is so helpful, highly recommended

Awesome service! Malcolm went over and beyond to help us find a new table! A++++Service! 🤗

Come see Malcolm! Super friendly and helpful! Went over and beyond for us! Will definitely be coming by to buy from him again! 🤗

I had a wonderful experience buying my furniture at Ashley’s. Melanie crawford made it even better with her experience and knowledge about the products and her kindness. I will definitely be back!

Melani went above and beyond to get me what I needed. She was super helpful and gave me amazing ideas with the selection that they had. Would definitely come back to get her help in the future!

Melissa, did a great job with my service and made sure my sale went smoothly! I have been looking for the right furniture for months. So glad I had an easy process when I found what I wanted. Thank you!!!

Great customer service! Aws made the process of buying new furniture quick and simple. Would come back to this location!

Melanie was knowledgeable and friendly. She helped us find exact what we were looking for.

Excellent service by leon

Good service by leon

Melani helped me with my sofa and gave me an awesome deal. I’m coming back to her!

Great shopping experience with Melani Crawford! She got to know me and helped me look at some amazing pieces. Looking for a new dining room and bedroom set. We will definitely come back and ask for Melani. Super helpful and what a great sense of humor! ***** five stars!

I had a wonderful experience picking out furniture for my new place. Ask for Melani Crawford to help! She made this process so easy for me! Definitely going back!

Nancy and I would like to thank everybody at Ashley in Sacramento for their hospitality and their great customer service. We both are so grateful to Tina, Melissa, and Kylie. They gave us such great customer service, and took such good care of us. We are grateful

Tania, gave us an amazing service at the Ashley Sacramento store! Thanks T

Melanie Crawford was so easy to work with & helped me make some tough decisions

Melani Crawford helped me and she was very knowledgeable and helpful. She is 5 stars!

I normally don’t write reviews, but Micaiah provided my family and I excellent customer service! She went above and beyond to show me different furniture pieces for both my daughters room and my living room! Not once did I feel pressured into committing to purchasing right away, instead she patiently showed me options that fit my budget. I was very pleased with the quality furniture pieces I received! I will definitely be coming back! Don’t forget to ask for Micaiah at the door, she was such a great help!

Micaiah aka Kiki provided me and my family great service! She was very helpful in helping me pick all my furniture out. I’m the the type to be so indecisive but she made it very easy for me to pick everything out. She was very knowledgeable in the furniture and bed mattresses she showed us. Definitely recommend walking the showroom with Kiki! P.S. She’s also hilarious, if she’s not working at Ashley’s she’ll definitely be an awesome comedian.

Micaiah has great customer service. She helped me pick great furniture for my room. I love her style. I enjoyed shopping with her because the conversation were so funny. I recommend going to her. She will definitely make you feel comfortable

Micaiah provided me with excellent service. Didn’t feel pressured and get a great price on a new couch!

Had a fantastic experience with Melani. She went out of her way to make sure I got the exact couch I wanted. Delivery was fast and easy. Will go back for sure!

People were great here.

Leon was awesome, very professional answered all our questions and was very honest and kind. I would recommend him to everyone .

(Translated by Google) Very nice place if they have a variety of furniture but very bad service when delivering the furniture, lousy One day my son had his wallet in the room and they stole the money he had inside. I had to go to the bank to cancel his cards for fear that they will take photos of him and they could do something wrong. Be careful and watch carefully if you want to buy and when calling to complain Nobody wanted to be responsible, I do not recommend it and really be careful, do not go rob them, I am making a report with the police. (Original) Muy bonito lugar si tienen bariedad de muebles pero muy mal servicio al entregar los muebles pésimo 😡 compre una cama de contado quedaron de llevarla el lunes la llevaron y resulta que ala hora de armarla no tenían los tornillos tardaron 4 días más para poder armar y ese día mi hijo tenía su cartera en el cuarto y le robaron el dinero que traía adentro tuve que ir al banco a cancelar sus tarjetas por miedo que le tomarán fotos y pudieran aser algo indebido tengan cuidado y vigilen bien si quieren comprar ay al llamar para reclamar nadie quiso aserse responsable no lo recomiendo y deverdad con cuidado no les vallan a robar estoy asiendo reporte con policia.

Derek Martinez. Good job and thanks for your assistance!

Melani was attentive and listened to my ideas for my home. She helped me find the mattress that fit me and my husband's needs. I am definitely coming back to use Melani's expertise and making sure my family & friends do too

I went into this store to shop for beds and the sales lady Melanie Crawford helped me look for a Tempur-pedic bed. She was amazing. I knew nothing about these beds. Melanie was so informative and answered all of my questions! This was the best decision I ever made thanks to her! I will come back to this store for all my furniture in the future!! Thank you Melanie!!!!

Lots of choices. No pressure sales

Ashley’s HomeStore Sacramento help me finish my whole home. I had an issue with my sectional and Musab the manager handled it quickly and professionally. I highly recommend Ashleys.

Trevor is an excellent salesman with plenty of knowledge about mattresses and furniture. He took me to the mattress area and showed me which one would benefit me the most.

Maria Bigornia is the best!! Very helpful love the energy. Helping me set up my apartment. Thank you Maria!

Maria is the nicest most helpful sales person. Very knowledgeable about everything in the store. Will always return to see her for help!

I had a great experience with Melanie!! She was so patient and helpful! I had to wait a few months to submit my order. She was always available to answer my questions and shared the latest sales and updates on my furniture. Great experience!

I had a great experience with Ashley. I was helped by melani who gave me wonderful service. I would recommend going here and I will be back if I need anything more for my home.

Melani gave excellent service and was very helpful! I would definitely come back for your help. Thank you

Melanie helded us get the perfect couch for our living room. Very helpful and super nice!

Malcolm is awesome and very friendly.

Awesome experience, great salesman gave us all the info and was patient as we went through all of our options. Come see Malcolm.

Derek Martinez was very patient and went above & beyond for us. Thank you!

Derek M. Provided great customer service!!! 10x Star👍🏾

I bought sone furniture from this store 3 weeks and had some questions on a piece . The Manager AWS came to help us . He was so professional , answered all our questions and not to mention full of energy . He made us feel comfortable .He has gain a regular customer . I don’t usually give reviews but I thought he has to be recognized for his efforts and appreciation he has for his customers . Thank you so much AWS.