Ashley Store Salinas, CA

Wonderful furniture, terrible service. The employee who helped us put his hands on my wife’s arm.I called the manager and he dismissed it as a simple misunderstanding and it was a “cultural” difference. Culture shock more like. Total BS!

The sales are professional of not telling the important part. The paper you sign before payment is the one really matters. Which basically says: after you pay, you are responsible for literally everything. Including but not limited to: damage during packaging, shipping and delivering unless you have VERY hard evidence, item delay, your door size. Sales won’t mention anything about these. 2 star is for sales, 0 star for the manager who deals with the dirty work after sale.

Nice service Eva Cruz was great!

This place has the worst service! They don’t disclose all the information you need to know until you realize that it’s been weeks and they have not delivered your furniture. Not to mention that they charge 30% restocking even though they have not delivered yet.. absolutely ridiculous! You will never hear back from sales rep TITO.

Great service! We were in and out with everything we came for. Alex was hands on and got us everything we needed with delivery and set up. 10/10 and we WILL be back 🙌

Marla was amazing very helpful come see her for your house needs 🙂

Had a great service besides the cleaning lady everyone else was amazing and kind

Our first time shopping here and we were greeted by Marla. She was very attentive and we ended up buying a really nice sofa bed. Excellent customer service!

Very helpful!!

Came in today looking for a specific drawer Tito our helper was very helpful and great to talk to. Helped us order our drawer and ready quick can’t wait to come back and buy some more for our home

A nice Variety

John was super helpful and friendly! Great Customer service!!!

Tony Tran was extremely helpful and went above and beyond to make sure we got exactly what we were looking for at the best price!

John was awesome to work with , Worked with me and my budget 👍🏻

Tito is the best sales person there is here at the Salinas store. He was very attentive and nice! Thank you

The salespeople were knowledgeable and the office staff very helpful. Thank you!

We had a great shopping experience with Wendy today while shopping for a couch! Thank you!

We recently bought a new house, we ordered mattresses, tables, and couch from this store. They told us the delivery will be between 2-4 weeks, which my family said ok, but have the mattresses delivered first. They called and said that they will prioritize delivering the mattresses, 2 weeks later, they only delivered 2, we expected 3 to be delivered. And when I called the representative said they don’t have the 3rd one available (which is weird because another staff told me that the queen size beds are available a few days ago, and that they are just waiting for the king size bed). The delivery person said its in the warehouse, and that they forgot to highlight the item as priority to deliver first. I feel disappointed, and would like to share my experience.

Great service! With great deals for furniture!

Lorraine was so helpful and patient during the process of buying my new dining table and couches.

Tony and Brad were absolutely amazing! Highly recommend!!

Alex and Nikki were so helpful!! I am extremely happy with my purchase. Alex took his time assisting us at looking at many sectionals and was super friendly. Nikki made the checkout process smooth, simple and easy. Definitely coming back for more furniture (:

everyone was really helpful. Alyssa was great helping us pick out some new furniture. Bryan was also great, he helped us build our furniture and carry it onto our truck.

Tito was great! Thank you!

Horrible service. They said i didnt read the message so it is my own fault i got scammed. Said by the manager.

We had a fantastic experience with Ashley. Marla Garcia was excellent to work with. Her manager Brad and Nikki in finance, it was pleasure working you both as well.

Lorraine was so much help to us, very kind and helpful. Made our purchase fast and easy.

Lorraine good service

Richard was very helpful and efficient

Another great shopping experience with Tito. If you are looking for furniture ask for him. He's Friendly, thoughtful, patient and thorough.

Great service

(Translated by Google) Excellent experience with the staff (Original) Excelente experiencia con el personal

This is the place where I’ve purchased all my furniture. Always a pleasant experience with their services. Alex Serna was my most recent sales representative who offered friendly and excellent customer service. Sandra as well provided an excellent experience during our visit. Thank you Ashley store Salinas. Alex and Sandra … ✌️ Keep up the good work!!!

I’ve bought several pieces of furniture and everytime I come in they have great customer service! Alex was the rep that helped me this time and he was very friendly and attentive. Thank you!

Awesome customer service specially from Brad!! Really helped us out in purchasing a dining table. Really went above and beyond to really put a smile on moms face

I had a wonderful time shopping at Ashley Furniture HomeStore. As soon as I walked in, someone was ready to help, which made the whole experience so easy. Alyssa was especially helpful and kind. She listened to what I needed and showed me options that were just right for my home. I didn’t feel overwhelmed or rushed, and I ended up finding the perfect furniture in less than an hour. The store was clean, organized, and the staff made me feel welcome. I definitely recommend visiting and asking for Alyssa if you can. She made the whole process a pleasure.

Just had an amazing experience at Ashley Furniture HomeStore. I was greeted and helped immediately as soon as I walked in. The staff was incredibly friendly and attentive. Alyssa was especially fantastic. She really understood what I was looking for and guided me to the perfect pieces. I found exactly what I needed in less than an hour. I highly recommend this store to anyone shopping for furniture. Great service and a smooth experience from start to finish.

The Staff is really friendly and knowledgeable. Tito really help me and my mom pick the best mattress. Thank you Tito!!

Marla N john were great

Alyssa was amazing to work with!! So sweet and super helpful!

John was amazing!

Windy was a great help. She helped narrow down a couch that fit my needs and quick easy sale.

Staff is very knowledgeable and friendly. Fast service and many options to choose from. Alyssa was very helpful and remembered who I was when I returned back to the store. Will be returning back for future purchases.

My parents and I had a great time shopping for a new sofa! Ashley A was so helpful and helped us pick the right one for us! Highly recommend!

Great service for a new set thanks Alyssa!

John helped us find our dream couch. Everyone we encountered was very friendly and professional. Definitely recommend Ashley!

Marla was super helpful. We came looking for a table and we were able to get a table. We love it

Went in looking for a specific couch. John greeted us as we walked in and helped us find the perfect couch that we were looking for. He showed us several different options and was very friendly. Thank you, John for all of your help! Sofia at the front was also very sweet and kind. Thank you both!

Alyssa was very helpful helping out pick an option on our couch and making sure we were comfortable during the whole experience.

Alyssa was very helpful and great advisor, always smiling.

Tito is the best!!

Tito is awesome salesman! Very accommodating without the pressure! Highly recommended!

The manager BRAD is absolutely THE BEST! He went above and beyond to help us fix an issue with our couch. My husband and I became loyal customers now, and we won't buy from any other furniture shop! The Salinas megastore is super nice, clean & organized, prices are great, and they have the best customer service. Five stars!

Marla did a great job helping us, she is very nice and helpful. She’s bilingual and answers any questions!

Great service. Everyone professional and helpful

Everyone is very helpful

Camille was great! I love everyone here

My mom and I went into the Ashley home store in Salinas yesterday to buy a lift chair for my dad. He has been very sick and can’t stand up without help. I have been the one to help him stand up and get into his wheelchair and then into bed. Over the last week he has become so weak that there have been 3 days where I couldn’t get him up out of his chair so I’ve had to call 911 to come help me get him into his wheelchair and into bed. My mom and I decided that we needed to buy a lift chair to help me get him into his wheelchair so that he’s not bedridden 24/7. We found a chair at Ashley that was perfect, but it would take 2 weeks from the warehouse. Ryan, the manager was very helpful and offered to let us buy the floor model so that we could get it quicker. Then we found out that the next delivery date was this Thursday. They promised to try to get it to us sooner so that my dad wouldn’t have to be bed bound. They called us this morning and said THEY COULD DELIVER IT TODAY!!!! To say that we were blown away is an understatement!! Thank you to Ryan (store manager), Alex (sales associate) and Nikki for contacting the delivery team to help this happen, and of course the delivery team for fitting us in and being so amazing!!!! I honestly can’t thank you all enough!! I will NEVER buy furniture anywhere else!! You all are heroes!!! ❤️

I purchased two bed frames. They arrived on time and look great! There was power outage and Brad went the extra mile to help us out with our order. Would definitely recommend purchasing from this location.

Went into Ashley’s furniture store to get a sofa couch with a recliner. John helped us, he was friendly, helpful and attentive. Superb John, keep up the good work. Sincerely Billy and Suzanne Burns

Ashley store in Salinas is the best!! Wendy and Brad were great and very understanding to our needs! They did great with price matching and promised with the fastest delivery..,

(Translated by Google) I made a purchase of 7000 dollars, I bought 2 bedrooms and two complete single beds and a dining room and living room. What I want to say is that the material is useless because they work with pure compressed cardboard, it is not wood. At any time, everything lasted 2 years. The bedrooms were decided, the beds were taken apart, drawers were thrown away, everything is pure garbage and the insurance companies do not respond to you for anything. My advice is to buy somewhere else, there is no (Original) Hice una compra de 7000 dólares compré 2 recamaras y dos camas individuales completas y un comedor y sala loque quiero decir es que el material no sirve porque en todo trabajan puro cartón comprimido no es madera en ni momento 2 años me duro todo las recamaras se decisieron la camas se desarmaron cajoneras desechas todo es pura basura y las aseguradoras no te responden por nada mi consejo es compra en otro lado no hai

I went in to purchase a new set of couches the couches that I liked we’re not gonna get here for another two weeks and they had advised me that I could take the display. I had reviewed the display couches and saw that they were an excellent condition and did not have any stains and were very well kept. That being said I decided to take those couches home the next day I went to their store they had the couches wrapped, but I noticed that the wrapping was dirty, I asked the young gentleman who wrapped the couches about the dirt on the wrapping, and they had said that the dirt was just from the outside, when I receive the couches at home and unwrapped them, I had noticed that there was stains on the couches and that the dirt was in fact, not just from the outside, but during the wrapping process, the couches were stained, I then proceeded to speak to the manager about this incident his name was BRADLEY DRUHOT , he started to argue with me and yell at me, telling me that it’s not his problem and that it’s my problem now because I have the couches, he was trying to blame me, telling me that I was the one who stained the couches, when I just had got them delivered. He later on tried to insist that he wrapped them himself personally when another employee stated that he was out of town during that time. I then told him that I didn’t want to speak to him anymore and would like to speak to the owner, due to Brad’s hostility and unprofessionalism Then he proceeded to tell me that the owner does not want to speak to me or deal with me, he then decided to tell me that if I was looking for money, I wasn’t gonna get any money back. Then when I started to tell him, I didn’t want money back. I would just like somebody to come and clean the couches from the damages. They had cause he started to laugh and insist that I wanted money back, I continue to tell him that I wanted to speak with the owner as of a result of the insulting way he was treating me, and he just told me that he would tell the owner, but he doubt he wants to speak to me. This is an establishment that does not care about client care. They just care about commission. I would not recommend shopping here if you are looking for a helpful positive experience., and I wanted to write this review so other people don’t have to go through what I went through. Worst experience of my life!

Visited Ashley's Furniture in Salinas to possibly take advantage of Black Friday Sales. I was greeted by Alyssa Antonian. She asked me a few questions as to what I was looking for and took it from there. She listened & heard me, clearly understanding my vision. Alyssa is amazing and extremely knowledgeable about furniture! She discussed the fabrics, shapes, colors, durability, details such as the wood color of the couch legs, etc. She pointed out the arm shapes of the chairs. I was truly impressed by this yound lady. With her help, I settled on some furniture and look forward to receiving it in a couple of weeks. Alyssa is a very big asset to Ashley's Furniture Thank you Alyssa! This was an enjoyable shopping experience!

Was greeted by Alyssa right away. She was very friendly. Told her we were just browsing. Alyssa told to go around and look and if there was any questions just ask. We (My wife and I) were free to roam the store without any pressure. Alyssa would check on us once in a while, but never once was bothering. We decided on a recliner for the wife and later found an end table. Alyssa was very helpful in getting the transaction completed in an extremely smooth fashion. Alyssa is personable, professional, and extremely helpful. I recommend her for any furniture needs!

They had a huge selection of furniture and the staff was so friendly. Alyssa was super helpful and made sure we walked out with exactly what we wanted.

(Translated by Google) Today we visited the store and we were very well attended by Mr Tito Sandoval, success Tito in his next sales. (Original) Hoy visitamos la tienda y fuimos muy bien atendidos por Sr Tito Sandoval , éxitos Tito en sus próximas ventas.

Great service! Alyssa was so helpful, I highly recommend her and the store.

I had a great experience at this store. Brad and Lorraine were super helpful and gave me a great deal on a bed set. I’m definitely going back for my furniture needs.

Costumer Service was horrible! I rather pay more $ somewhere else then having to deal with the worst customer service ever! They don't appreciate business..They take like 30mnts to help you out... I totally don't recommend this place

I had a great experience with this store and delivery team. Thank you Wendy for your wonderful assistance in the store, and I want to thank the great delivery install team Josue C. And Daniel T did a great job maneuvering the heavy items up my steep driveway and stairs also no dings in the walls or wood floors. The guys really did a perfect job 👏. I am very happy with this experience all around.

I would give it zero stars if I could . This place is a scam . I was very clear when I went into their store in Salinas . I told them I wanted a bed and they sold me a bed frame for $400 instead . When I called to ask why they denied everything. SCAM SCAM SCAM ! Beware

They use the worst delivery team ran into and broke my tree 🌳

(Translated by Google) I ordered a dining room and a totally different one arrived. I went to talk to the manager and he claimed that it was the same even though I was showing him proof of the material and color. No ! I recommend it at all. I ordered a dinning table and I got another one totally different, I went to talk to the manager and he assured me that it was the same, even tho I was showing him proof of the different fabric and color. I don't recommend it at all. (Original) Ordene un comedor y me llego uno totalmente diferente, fui a hablar con el encargado y aseguraba que era lo mismo a pesar de que le estaba enseñado pruebas del material y el color. No ! lo recomiendo en lo absoluto. I ordered a dinning table and I got another one totally different, I went to talk to the manager and he assured me that it was the same, even tho I was showing him proof of the different fabric and color. I don't recommend it at all.

Walked the whole store, and no one asked if I needed help.

(Translated by Google) They were kind in the place but the sofa bed I bought is of very poor quality, it gets damp and the mattress is full of mold, they say that it is damp in my house but it is the material they use that gets damp. We call after three months of having it bought and they say that the mattress is not covered by the guarantee but the problem is the material they are using I do not recommend furniture and as a bad experience if you buy an armchair check it first because they do not take the time to check their products (Original) En el lugar fueron amables pero el sofa cama que compre es de muy mala calidad se humedece y el colchon esta lleno de moho ellos dicen que en mi casa hay humeda pero es el material que usan el que se humedece llamamos despues de tres meses de haberlo comprado y dicen que el colchon no lo cubre la garantia pero el problema es el material que estan usando no recomiendo muebleria y como mala experiencia si compran un sillon revisenlo primero porque ellos no se toman el tiempo de checar sus productos

I found a piece of furniture on the Ashley site for $298 and then called the store to see if they had it in stock and was told yes. After driving 40 minutes only to find that they were selling the exact same thing for over $900 +.... That type of mark up is crazy. I found the exact same thing on multiple other stores for no where near that price..... Needless to say I will never shop at Ashely Home Furniture again.

Very nice people, but at the end of the day they didn't want to give me my $ back when I canceled my order 2 days after I made the purchase. My shipment had not been processed or anything. Beware of this policy. Once you sign those papers you cannot go back. I was NOT warned about this. I was going to come back for some other deals, but never again. That was dirty foul play.

Quality Furniture An Excellent Service

Expansive showroom but our tastes don't seem to match today's furniture! Tito was helpful but not this time. The search continues

Ordered a couch online (couch was $500) and I paid for the insurance ($50) and the Delivery/Setup fee ($200). In total it cost me $800. I just received the delivery confirmation call and was notified that they don’t provide a haul away service, so now, before they arrive tomorrow, I have to go rent a U-Haul and dispose of it. If Ashley’s is not going to provide Haul away services, then they should only be $100 for Delivery/Setup.

Excellent service and communication.

Worst customer service I have ever experienced. Very unhappy with their products. I will never be buying from this company ever again.

We boght furniture and we made a clam for a table we boght because it was damaged and they came to take the table but they also wanted to take all of are other furniture and leave us with a really low quality table

Helpful staff

Clean furniture store, with lots of items. Yet for me, I little too expensive.

Bought furniture, once we found the one the whole process took 15 minutes financing. 4 weeks shipping as of today. Staff was friendly and not overly pushy.

The saleslady we worked with was nice while trying to make a sale, however, once we made the purchase everything went downhill. We were told our furniture would be delivered in 4-5 weeks...it ended up taking over 12 weeks. I understand with COVID there are supply chain issues, but the problems continued during delivery. After the new bedroom set we purchased was assembled, the delivery guys proceeded to drag the mattress (which wasn't crazy heavy) onto the bed, ripping a hole in the bottom of it. I contacted Ashley furniture about the issue, as it was a high quality new (less than a year old) mattress. They gave me the run around and said it wasn't their issue, and I needed to take it up with the delivery company. Well, the delivery company (that Ashley furniture contracted) takes forever to respond. This purchase was made in July and we still have not been reimbursed for the damage to my mattress and the issue has not been resolved. HIGHLY recommend purchasing from somewhere else that stands behind their services, even post-purchase.

Never again! This place is a joke. They are wonderful at making a sale, but afterwards will take your money and run. I was told 6-8 weeks for my items to be in stock. I called periodically and got the run around of excuses for why it was delayed. It took over 3MONTHS for my furniture to make it to the store, and now I have to wait another 3 weeks for delivery. And the delivery hours are 10-6, and they will only give you a smaller time frame window the day before….ridiculous. I called to speak to a manager to at least speed up my delivery, but no response. This store cares absolutely nothing about its customers, they are only trying to make a buck. Very disappointed in their terrible customer service. Don’t waste your time here.

Ashley furniture has got to be the worst, biggest furniture manufacturer of all time. While their the smoothest talking to make the sale, they are the worst when you have a problem, want nothing to do with you when Customer Service is needed. Lazy in response, non-listeners to complaint to manufacturing. It took talking to 3 people to start the process of remedy and was told I could not be serviced until JAN 2022 for a purchase made AUG 2021. I wouldnt recommend Ashley Furniture to anyone ever again, Gone For Good

We bought a sofa not a special order in june they said 12 weeks now there saying November I should have just got one at Costco I could have had it and then I could have return it if I wasn't happy on my receipt it says I cannot return it even though I haven't received it yet I will never shop at Ashley home store again How can they open a new store in Sand City And fill it full of furniture but I can't get my sofa? I called Ashley's in November are sofa was here but when I went to pick it up it had been six months i wasn't sure if it was the same sofa it wasn't make sure you take a picture of the one you Actually purchase

Nope never again

I spent about $6000 on a new bedroom set for my daughter and new living room set. When I noticed that the Ashley website had prices lower than my purchases, Chris, the manager was very accommodating and helpful in helping me pay less for my purchase. I appreciated his willingness to help me feel like I got a great value on my purchase. Watch out for the sales people and double check the info they give you, our saleswoman was very misleading, telling us we would pay ~$100 for the 5-year full warranty, when that was only for the fabric warranty.

Great showroom. Helpful staff. Good value. Have bought several pieces of furniture here.

Careful when you purchase with this store in salinas . They take forever to deliver your furniture . Very bad customer service , definitely this is first & last time buying from this store . I purchase a table its been almost 3 months & I haven’t received anything . The ladies in customer service are rude , they need to improve in so many ways .

Bought a recliner, first they said it would be 4 weeks. After the 4 weeks it went to 6 weeks. After the 6 weeks they said another 5 weeks. I got my money back and left. Avoid this place if you want your furniture and a decent time.

this place is amazing

To expensive

The delivery of furniture is the WORST. They said 4-week delivery time, it’s now 3-months of waiting! Never again! Tired of the run around!

Beautiful showroom! I was mesmerized by the grand lion fountain. Brad helped me find the perfect sofa for my needs. Looking forward to relaxing on that plush velvet fabric!

Very dissatisfied with my experience of not only a store but brand that is known for quality and service. Originally ordered November 7th, 2020 and was promised that my sectional and dining table would be made available to me by early January 2021 and I was never notified of the delays since I was the one having to reach out to get information. Now it's the end of January and after calling them to find out what is going on, I am told that the sectional may not be available until March 21st, 2021 which is five months after my order was placed. It has been beyond frustrating to deal with a company that is not willing to address to the needs of their customers. Will NEVER go back to Ashely's and I am more than happy to take my purchase elsewhere.

The Ashley furniture store in Salinas is the worst service they have ever. I bought a sectional sofa with warranty and I called them to come to clean it they never show up. I went and I bought a new living room complete set comes with coffee table and sides table I never received my order and I decide to go to the store to check on my order I never get an answer and the manager was ridiculous and unprofessional . Never ever I will purchase from this Ashely. Worst service. Worst customer service . I rather order from ikea or Wayfair .

(Translated by Google) They do not meet the agreed date for the delivery of the furniture and they are not a couple of days late, they are weeks (Original) No cumplen con la fecha acordada para la entrega de los muebles y no son un par de días los que se retrasan son semanas

The delivery service is horrible i paid in full 2 months ago and still haven't received my order then they want a cancellation fee if i decide to cancel such a bummer ...i even offered to take the displays which they denied me. So now im stuck waiting with a new eta which is in another month..#neveragain

Horrible Customer Service

Even though I was not very happy with the 2 and a half months it took to get my furniture. I have to recognize that John Calmus, our sales person was great. He kept in contact with me and made sure to expedite the delivery from their warehouse to my home. He was very helpful, patient and knowledgeable.

It was ok

The staff at this Ashley's was awesome. I went to look for a desk and walked out with whole bedroom set..😁. They aren't pushy, they'll give you space and time to look around. Chris helped me out, they had a few desk, but not quite what I was looking for. As we were looking we came across a bedroom set I had to have. If you go through them, the credit check process wasn't long nor did it require a hair and blood sample.. Delivery was in 2 weeks. The delivery guys were great, polite and on time. The down side... it cost $50 dollars a piece for Ashley to take away the old furniture. 🥺

(Translated by Google) My furniture did not arrive and they did not even call me, I hope that they will be so with the collection (Original) No me llegó mi mueble y ni siquiera me llamaron espero que así sean con el cobro

We are remodeling our home with all Ashley Home Furnishings the have excellent customer service and great items

Great selection! Open late and helpful sales reps without pressure

Great collection and price. The store is beautiful. Lot of great art too.

We were helped promptly told the sales associate what we were looking for and she walked us around showing us our options with our preferences. Overall we found exactly what we were looking for and it didn't take as long as I thought it would. Gave 4 stars and not 5 because the sales associate was not as friendly but did her job well.

The furniture is great. Nice designs for all tastes. The sales are amazing

Terrible service, terrible employees. Do not disclose full amount in purchase agreement. I was very dissatisfied with my experience here. They seemed to be really nice people in the beginning, however one of the worst possible experience in the end. Also, bed was delivered with hole in box spring. I would NEVER come back to this store, or ANY Ashley Furniture store, after being scammed into buying this bed.

Good service great prices...

This is the wrost service at all...rep from customer service hang up and many more bad service

Looking for some new couches and a dinning table to seat 6. Staff is very welcoming and friendly. Saving for this and looks like I need to save more. Pricey for me now. 1K+ just for the couches. Gotta keep saving.

Why I rated 2 stars... The pro's - staff are very knowledgeable, polite, attentive, and personable. Some very attractive furniture items can be found here. The delivery guys are very nice and very time efficient. They deliver the furniture, unbox it , put it together nicely, and clean up the boxing material quickly. The con's - While a lot of the furniture may be attractive, the quality of the furniture is not. A lot of the furniture is made from very cheap, low quality materials. The seams split on 2 of the cushions and one armrest on the sectional couch we bought a year ago ( this is a quiet home with no children and few visitors. The couch is used by 2 adults for a few hours daily at evening time). Considering the low quality of some of the furniture, I feel the price tags are rather high. I dont mind spending a nice chunk of money on something so long as the item is good quality and will last. In hindsight, I wish I wouldnt have been so anxious to buy a new couch.

Very good

Great labor day sale plus NO SALES TAX!!

Hmmm storewide clearance...but the prices are higher than costco Lol

I believe it's overpriced for fake leather furniture, however, 5 stars for Tito, he was an excellent salesman without pushing anything on us. Check out biglots, they send some of their furniture's there and its sold at a cheaper price.

(Translated by Google) Already the month of the purchase and nothing that I deliver the article😤 (Original) Ya el mes de la compra y nada que me entregan el articulo😤

(Translated by Google) I was not there. (Original) No estuve allí.

To expensive and no help

We decided to purchase new living room furniture at the Salinas location, mainly due to the 2-3 week promise of delivery. Up one reaching the 3 week mark I called the store. I was informed my furniture was scheduled to be delivered at the end of June. A full month past the promised delivery date. Upon speaking with the store manager I was told he would address the issue and get back with me the following day, which he failed to do. I have yet to hear from anyone or even have the phone answered despite having made multiple attempts. I would rate the furniture, but I don’t have any. The store location needs some serious customer service and service recovery training. I do not recommend this store if you are on any required timeline for delivery of goods.

Good customer service Manny friendly and knows what exact what i was looking. I will give you an A. But at the delivery when i took the plastic out i saw my matress in the middle its dirty not what i expected never buying there waste of money.

Thats too expensive..🤔🤔😓

All of our furniture is from Ashley Home. We have been doing business with them for the past 27 years. Customer service has being always top notch the owner Greg always takes very good care of us. The same way his father did. Thank you for all of our wonderful furniture and service. Rosa

Great vaerity

Come here if you want but its boring

Brad was my salesman, he very patient and took the time to talk to me about the furniture that I was interested in. He was an awesome person to work with. So far very satisfied with the process of purchasing couches. Everyone I talked to had great customer service. Lets just hope the furniture doesn't disappoint :)

Excellent service n good quality furniture.

(Translated by Google) Very good service, very long delivery. (Original) Muy buen servicio, entrega muy larga.

Needed a mattress and they had what I needed good pricing as well check them out

i never came here

(Translated by Google) Good offers (Original) Buenas ofertas

Nice selection

(Translated by Google) A month and they still haven't brought me the furniture (Original) Un mes y aún no me traen la muebles

Great customer service , great prices ,

I was ready to buy a new bed frame but wanted to ask some questions first. I walk in there and not one employee ask if I needed help..i waited there for like 15 min and nobody came to ask me if I needed help...I know they where busy but not even the 2 girls sitting on the desk said anything. Very disappointed. Not going there again.

If it is not in stock then don't buy it if you have to have it. The Sales staff are friendly enough and will tell you it will be ready for pickup or delivery in a week. but that is a lie. It's been over 2 months now and I still don't have my furniture. Every week I called to ask for an update and every week for the past 9 weeks I have been lied too. Asked to speak to the manager about a month ago. Very nice man named Hector. He said he was sorry but their corporate operations don't have it together. Basically blamed everything on on the company. Ok... but I still don't have my furniture and was still told it would be another week. That was 2 weeks ago now. Still missing my furniture... Called again they said it will be here next week. Not gonna hold my breath.

Maria Aldape, I have to disagree, I've been helped by the office Manager Cindy and Service Manager Mayra, and let me tell you they are wonderful at they're job and have always assisted me with honesty. Sometimes resources aren't as accurate as we think

Brad, the salesman, is wonderful. I had a horrible experience with the girls at the desk. Myra is rude, very unprofessional and Cindy is a BIG liar and they both team up with each other. My husband and I felt so mistreated and lied to during the entire process of our purchase by these girls that we decided to complain. I called on 11/08/18 at 5:30 pm and requested to speak to the manager, Hector. I was told by the girl who identified herself as Cindy that he was not in and offered to help. I told her that I preferred to speak with him. She said, well, I am the office manager I can help you. I told thank you, but I want to speak with Hector. She asked me to hold for a few minutes and then came back to the phone to tell me that Hector no longer works for them. I asked who is the store manager now. She responded, “Well, we are in the processes of hiring his replacement and he might start on Monday.” I asked for his name and she said it will be Chris. Little did they know that I have connections with someone who works at Ashely and found out that Hector is actively employed and still the manager and he was also working when I called. Chris is apparently the son of the owner, Gregory, who is never in the office or place of business. CAREFULL with the these girls people, they are awful!!!

No customer Service assistance.

(Translated by Google) I haven't liked it yet for a month I've been waiting for my furniture to buy 🤨 (Original) Asta horita no me ah Gustado llevo un mes esperando mis muebles que compre 🤨

Brad the salesman was very helpful and eager to help with what we wanted. ill definitely come back.

We were not greeted until about 10 mins in the store. Saw some associates on the phone, they looked right at us approximately 5 mins later a sales associate ask if we had been helped.

They dont match the advertisements, a young mexican girl said it was privately own bussiness that they need to make their profit and cant match the advertisements. False Advertisement

The worst store in the city of Salinas bad customer service they are bad in delivering and they don’t care about the customers specially if you pay and you waiting for your order

Not such a great service. Never again will I buy from here.

(Translated by Google) Very friendly, very good attention, Many thanks (Original) Muy ambles la atencion muy buena Muchas grasias

Thank you for all your help, Manny. You got us exactly what we were looking for!!

Manny provided great customer service. Showed us several options and gave us some ideas on how to pair our furniture. Would highly recommend asking for him in the Salinas store.

This was my first time at Ashley’s furniture and it was an excellent experience. The assistance and help by staff was awesome, which made things easier and smoother to get through. It was a very friendly, helpful, and welcoming environment.

Nice easy transaction. Found exactly what I needed

Brad was great, detailed and patient. He showed us many options and answered our questions thouroghly. He was basically awesome.

Manny is a fabulous employee at Ashley Home Furniture he gave us great customer service took care of us when we were not sure what couch we wanted .he took us to the whole showcase and gave us the upload on everything. we were most happy with him and we almost bought a bed also. We will be back to purchase that bad but we did walk away with the couch of are dreams. Hard to find young kids to be so professional Ashley HomeStore has definitely found a professional worker in Manny thank you so much sir for all your hospitality.

Great experience, Eric was very helpful.

Richard was very helpful with everything.

Quick service. Knew what I wanted. They matched the internet pricing.

Great customer service!

Great experience with sales rep., Marla & store manager, Hector... will purchase from them again..👍👍👍

Great customer service!

Had a pleasant experience with Brad. Fast and easy. Nice to work with , no pressure.

Manny was friendly, informative and knowledgeable. Today, we just looked and had a nice time seeing and talking about the different options available. When we make our decision, we will be calling Manny for his help.

‌Manny was super helpful! He greeted us warmly upon arrival; asking what we were looking for! He pointed us in the right direction; allowing us some time to check things out on our own before coming back to check back in. He was there to answer questions when necessary but not overbearing; allowing my husband and I to discuss things on our own without interrupting and/or pressuring us to make a quick decision!

Great customer service, will definitely be back.

Both Brad and John were excellent. Knowledgeable, flexible with the pricing, efficient time-wise and a pleasure to do business with. Do all of my furniture shopping there and will continue to do so.

Brad showed us all of the furniture available, of the type that we specified. He was very courteous and knowledgeable. We enjoyed making our furniture purchase with him.

Great store and GREAT CUSTOMER SERVICE from MARLA GARCIA she help me find what I needed, definitely going back to this store!!!

This was an easy purchase. Great price and awesome customer service.

We love Ashley furniture. The quality and customer service cant be beat!! Mannys top notch!

Brad was very helpful in finding what we needed .

My mother came in for a living room set, and we were Immediately helped by Kristen Ortega. She was extremely helpful and very kind. I’ll be going back to her for all my furniture needs!!

Great customer services..Thank you Marla.

I love my tv stand! Kristen gave me a great deal!

Great service Manny was very knowledgeable of the products.

Manny Tadeo is the best sales guy ever! He asked us to be frank with him on what we were looking for, and he delivered exactly that. We will definitely come back.

Very professional and respectful.great customer service.will be back to purchase from her again👌🏼👍🏼

Manny the sales person is amazing. Great customer service. If you go to Ashley store look for him. I gave him A+

I can't thank Julio Zuniga enough for being such an excellent, curtious and helpful employee in helping me purchase my furniture. He made my shopping easy, fast and hastle free. I will definitely be recommending him to friends who are looking to purchase new furniture.

He was very helpful accommodated what i needed n the space i had he worked it to how i need very satisfied jyst waiting for delivery

Our experience at Ashley's was very professional and the salesperson actually listen to what we were looking for

Mr Ericel Jimenez was great he help me and my wife combine what we both liked and we will now continue coming to Ashley’s because of his great customer service and follow up. We hope that we can have Customer service such as his everywhere we go.

Thank you to Kristen for being super patient with me as I was super indecisive. She helped me decide and showed me all my opinions with no pressure!! Can not wait to set up my new bed.

Adam helped me for the second time again, it was quick and easy, helped me find exactly what i i needed in a time limit, very outgoing and positive attitude, helped work with my budget and closed the deal quick. Definitely would recommend!

Kristen was a huge help in finding me an awesome couch. I have purchased 2 couches in the past years and I have been 100 percent happy with both couches. They last, look nice and easy to clean. She was warm welcoming, great listener and is not pushy at all. She was really helpful. I would buy from her again and I tell everyone to go in. Thanks for my beautiful couches!!!

Excellent customer service, great furniture selection, at reasonable prices. Our sales associate, Kristen is the awesome! She provided us with a stress-free, no hassle experience. We purchased a sectional then returned to buy a dining room set. Recently we just bought 2 bookcases. We absolutely love our furniture!! So, go to Ashley Homestore in Salinas and ask for Kristen. She's the best!

Beautiful show room, ample amout of helpful friendly staff. Good deals and way better then IKEA.

Windy was awesome! She helped me look at several options for the items I was looking for. And the sale this weekend was great!

All of my experiences have been very good with Ashley’s Also as well with Mr. Tito Sandoval

Tito is such a nice man!! My husband and I had recently purchased several items at your Salinas store, and we were fortunate to have Tito help us. We returned a few days ago to purchase an item that we had previously seen. Tito recognized us immediately and was at our side to help us with all the details. We were in and out of the store quickly with our table ready to be loaded onto our truck within minutes. Friendly, efficient, professional service at it's best! Thank you again, Tito. We will be back.

Marla and the team were great! Within 20 minutes she helped us find the piece we needed and delivery is scheduled in a couple of days. Very happy with the experience.

(Translated by Google) Very good Furniture (Original) Muy buena Muebleria

(Translated by Google) The Ashley furniture company is the worst of all the furniture stores lie that their furniture has a guarantee they give you any excuse when a piece of furniture that you buy from them is damaged and even if you talk to corporations they do not help you 😡 (Original) La compania Ashley furniture es la peor de todas las mueblerías mentira que sus muebles tengan garantía te ponen cualquier excusa cuando se te daña un mueble que les compres y aún que hables a corporaciones no te ayudan 😡

Eva was very helpful she went above and beyond... Great customer service start to finish

A BIG THANK YOU TO CLAUDIA FOR HELPING ME GET THE BEST DEAL !!

That store is for rich people

(Translated by Google) Very good to tend and the furniture 100% calisad (Original) Muy bien a tienden y los muebles 100%calisad

Prior to ordering from the Salinas Ashley Store, of course I read ALL the negative reviews. For the price point and the design aesthetics, the furniture fit what I was looking for - I was obviously concerned about the negative feedback. When I visited the Salinas store I expressed my concerns right away - the sales staff were very accommodating and respected my concerns. One big lesson I learned from the reviews was the misperception, misunderstanding, and possible deception between the buyer and the sales staff. I made sure I understood what was exactly included (itemized), how much the price was, the probability of it being backordered, delivery process, who I contacted if problems, and anticipated date of delivery. I misunderstood a few things and they did as well but by the final sale, the order/purchase/delivery date was flawless. Delivery came as scheduled with an advanced notification. Delivery staff were professional and well prepared. A tip was given to the two delivery staff - well deserved! I spoke with the store manager Hector. It is a bummer and unfortunate that his store review ratings are so low - I told him that I am sure there are plenty of good ratings that are not posted. Buyers tend to only post bad experiences - I don't disagree with the bad experiences but just make sure your expectations and order are clear - review detail of your order - price, inclusions, exclusions, availability, and delivery. Good luck - Salinas Ashley is a great store and I am planning ordering more furniture in the near future!

The retailer in Salinas, CA is a total SCAM. My husband and I purchased a bedroom SET and was told by the sales associate, Tito, all the items to be included in the set. As a Memorial Day promotion, the set would include bed frame (header and footer), box & mattress, mirror with dresser, bedside table and 5 drawer chest. We confirmed with Tito several times (over the course of many hours in the store) the set content and was assured that everything we saw was included. When the furniture arrived, the 5 drawer chest was missing. Figuring this might be a mistake, we wanted this corrected peacefully over the phone. Instead, Tito insisted that it was not included and hence, was not listed on the invoice. The owner, Greg, is just as useless. They clearly don't care about the Ashley brand as they refuse to correct their mistake. In fact, Tito said something along the lines of "I don't care if I get fired." We purchased A LOT of furniture from Ashley (including a leather sectional couch, TV stand and office desk) and I cannot believe this service. We will NEVER shop at Ashley furniture again and will officially file a report with the BBB. Ashley is a SCAM! Do NOT work with Tito. He is a LIAR! In fact, do not purchase from this store. Greg, the owner, cares a rat's ass about quality & service.

Good store. Decent pricing

The guys on the floor were extremely helpful when I purchased my sectional sofa here. They seem to have a few negative reviews her,e but my experience great!

HORRIBLE SERVICE!!!! They will sell you furniture that they do not have in stock ( I waited about 2.5 months for my purchase to arrive to the warehouse), and of course they wont disclose that information before hand. The delivery service is even worst! I scheduled TWICE, and twice they did not show up! Whoever is in charge of scheduling the deliveries obviously has no idea of whats going on! I have been waiting for my furniture for about 3 months now! DO NOT BUY from this store!

I bought 2 reclining sofas with bond leather for around $2k and one year later they started to crack and three years later both sofas leather are pealed and falling off and now look like they came from a dumpster. Now I have to buy new couches since the 5 year warranty I bought doesn't cover leather pealing which I wish was explained better at the time of purchase. Make your own conclusions from my experience, but I think $2k for 3 years use is not worth my money.

We ordered our coffee table a month ago with the promise to have it delivered in 5 days. 5 days later we never received a call or the furniture so I called back and they stated it would be here in one week. Another week went by and nothing. I just called them and how they are saying another two weeks. One month is now the expected time, rather than the 5 days promised. I wish I would have read the reviews before I shopped here. I won't be back.

I have no idea why the reviews are so bad. The place is clean, everything is clearly marked and you know how much everything is going to cost before you even sit down and sign the papers. My husband and I worked with Mary Ellen today and she was extremely patient with us for over 4 hours! She let us know that there were lots of deals and didn't try to shield us from the clearance or bundle sections. They also offer a 15% military discount. I will always recommend this store to anyone.

Great selection and good pricing. Greg Colomy was our sales rep. He was great. My wife and I purchased a new bed set, memory foam mattress and dresser. And I'm pretty sure I see a new recliner in my near future.

Ashley Furniture is sneaky and will do anything they can to rip off the consumer. The defaulted on a debt they owed to a previous employer of mine and I had avoided using them, but I felt like I should give them a chance to prove to me that the one incident was isolated. How wrong I was - Believe me - If you expect to be treated ethically - Don't use Ashley Furniture!

One of the worst business models I've ever encountered. I purchased a bed from the store with cash and also paid for delivery. I then cancelled my order the next day as I needed the money to fly home for a death in the family. I was astounded to learn that they charge a 30% RESTOCKING FEE if an order is cancelled. Nonetheless, I needed the money so I went forward with the cancellation.The cancellation was on Friday 24 Oct 2014. Today is Monday 27 Oct 2014 and my refund is still "not ready." What dishonesty and poor customer service. I highly recommend you take your business elsewhere. I'll never set foot in this establishment again!

It has taken over a week and a half to get ONE of our sofas. The other one that was delivered was cut at the footrest, so I returned it, not accepting delivery. Now I will not see that Sofa for another week and 2 days. My mattress set came, near TWO weeks later, without the bed frame that I paid for in cash. When I call and speak to Edna, all I get is "We're sorry." That does not help me in any way, shape or form. I looked at my Delivery Sheet and I saw where I had not accepted the other Sofa and it stated, "Crease in material". That is a complete lie! The material was cut. Cut with a sharp straight edge. Maybe the razor used to take off the plastic? I believe so. Yet, with their fault, I wait another week and two days. This is unacceptable. We have already made a payment. And in ONE WEEK, another payment is due. For goods that I haven't totally received. I would not recommend this store. Their Customer Service is lacking greatly. They need to be trained on service skills and techniques.

After paying approximately $1700 for a new mattress, the store still insisted on charging $75 for delivery. They then delivered it over a week late (and failed to notify me that it would be a week late, until I called and asked why I wasn't sleeping on a new mattress yet). Unfortunately my wife and I work and can't afford to spend an entire work day sitting around waiting for a delivery truck, so after receiving confirmation of my delivery date I called them to narrow the delivery time down, but they refused to even ask the delivery company to deliver toward the end of our "four hour window," instead insisting that someone must be home and essentially telling me it was my problem. Glad I'm paying for a week late and inconsiderate delivery.

You better know how to bargain....if you do, u will be ok. The service is good, the people are nice. You have to have a ..."I can get this somewhere else" attitude.