Ashley Store Salinas, CA

(Translated by Google) I ordered a dining room and a totally different one arrived. I went to talk to the manager and he claimed that it was the same even though I was showing him proof of the material and color. No ! I recommend it at all. I ordered a dinning table and I got another one totally different, I went to talk to the manager and he assured me that it was the same, even tho I was showing him proof of the different fabric and color. I don't recommend it at all. (Original) Ordene un comedor y me llego uno totalmente diferente, fui a hablar con el encargado y aseguraba que era lo mismo a pesar de que le estaba enseñado pruebas del material y el color. No ! lo recomiendo en lo absoluto. I ordered a dinning table and I got another one totally different, I went to talk to the manager and he assured me that it was the same, even tho I was showing him proof of the different fabric and color. I don't recommend it at all.

Walked the whole store, and no one asked if I needed help.

(Translated by Google) They were kind in the place but the sofa bed I bought is of very poor quality, it gets damp and the mattress is full of mold, they say that it is damp in my house but it is the material they use that gets damp. We call after three months of having it bought and they say that the mattress is not covered by the guarantee but the problem is the material they are using I do not recommend furniture and as a bad experience if you buy an armchair check it first because they do not take the time to check their products (Original) En el lugar fueron amables pero el sofa cama que compre es de muy mala calidad se humedece y el colchon esta lleno de moho ellos dicen que en mi casa hay humeda pero es el material que usan el que se humedece llamamos despues de tres meses de haberlo comprado y dicen que el colchon no lo cubre la garantia pero el problema es el material que estan usando no recomiendo muebleria y como mala experiencia si compran un sillon revisenlo primero porque ellos no se toman el tiempo de checar sus productos

I found a piece of furniture on the Ashley site for $298 and then called the store to see if they had it in stock and was told yes. After driving 40 minutes only to find that they were selling the exact same thing for over $900 +.... That type of mark up is crazy. I found the exact same thing on multiple other stores for no where near that price..... Needless to say I will never shop at Ashely Home Furniture again.

I found a piece of furniture on the Ashley site for $298 and then called the Salinas store to see if they had it in stock and was told yes. After driving 40 minutes only to find that they were selling the exact same thing for over $900 +.... That type of mark up is crazy. I found the exact same thing on multiple other stores for no where near that price..... Needless to say I will never shop at Ashely Home Furniture again.

Very nice people, but at the end of the day they didn't want to give me my $ back when I canceled my order 2 days after I made the purchase. My shipment had not been processed or anything. Beware of this policy. Once you sign those papers you cannot go back. I was NOT warned about this. I was going to come back for some other deals, but never again. That was dirty foul play.

Would give 0 stars if I could! No wonder this store has a total 2 star score, which is still WAY TOO HIGH! We got "helped", or should I say stalked by a guy named Richard Leyva. I have never seen such a patronizing little blowhard in all my life. This little man thinks he is one notch above everyone else. Sooooo not the case...quite the opposite. He talks down to you and is super loud. Does want to listen to what your needs are, he just wants to tell you what "he would buy". Wtf??! Not to mention he tried flirting with my wife! She was so grossed out! He's literally worse than a car salesman. Yuck. We left and went to Treasure Hunt Furniture on S. Main and spent over $5k there. Super great service there and very friendly and respectful. Not only should Ashley Furniture fire Mr. Leyva, but I have a feeling they will be closed for good sooner than later with that type of shister service!! AVOID AT ALL COSTS! All the other bad reviews are spot on!!

Quality Furniture An Excellent Service

Got a wonderful couch for the Black Friday sale with an ottoman for amazing prices!! Thank you Hector T. for being so helpful and looking up the different couches and colors and ottomans we wanted. He even gave us the better deals online. Amazing customer service

Expansive showroom but our tastes don't seem to match today's furniture! Tito was helpful but not this time. The search continues

Ordered a couch online (couch was $500) and I paid for the insurance ($50) and the Delivery/Setup fee ($200). In total it cost me $800. I just received the delivery confirmation call and was notified that they don’t provide a haul away service, so now, before they arrive tomorrow, I have to go rent a U-Haul and dispose of it. If Ashley’s is not going to provide Haul away services, then they should only be $100 for Delivery/Setup.

AVOID, I repeat AVOID Ashley's specially the Salinas location. HORRIBLE customer service, the girls up in the front are so rude. Not to mention we order our furniture March 20th were told it would arrive in 6 weeks, its June 22nd and they have an estimated (just an estimate it can be longer) of Beginning of July. We were between two type of dinning tables and the gentleman that helped us convinced us to go with one type so we could have it sooner since it was only going to take 6 weeks to arrive versus 12 weeks for the other piece we had liked too. Its been 13 weeks and we still have not gotten our furniture. Again AVOID this store, they lie about the delivery time and their front desk ladies are extremely rude.

Looking for a recliner so went to Ashley's.Found one we liked but it seemed to be overpriced at $625.00 even though it said it was "On Sale".Asked what their delivery charge was..$95.00!!!How much to take away the old recliner.......$50.00!!!We learned our lesson about Ashley's before so knew what to do.Wrote down the manufacturer name and model and drove a few miles down the street to Furniture for Less in Sherwood Gardens.They have a big flat screen tv you use to find what you're looking for.Found the EXACT same recliner for $400.00 with NO sales tax.Delivery charge?.......FREE!!How much to take away the old one?.....$10.00!!Total?......$410.00.Said it would be there in a week and unlike Ashley IT WAS!

Excellent service and communication.

Worst customer service I have ever experienced. Very unhappy with their products. I will never be buying from this company ever again.

We boght furniture and we made a clam for a table we boght because it was damaged and they came to take the table but they also wanted to take all of are other furniture and leave us with a really low quality table

Helpful staff

This is the second time I ordered furniture from this store, and given incorrect shipping time. I bought a coffee table on Black Friday and was told 4-6 weeks, I called after 7 weeks and they said another 2 weeks. The girl who answered hung up on me and when I called back no one answered.... How convenient!

Clean furniture store, with lots of items. Yet for me, I little too expensive.

Bought furniture, once we found the one the whole process took 15 minutes financing. 4 weeks shipping as of today. Staff was friendly and not overly pushy.

The saleslady we worked with was nice while trying to make a sale, however, once we made the purchase everything went downhill. We were told our furniture would be delivered in 4-5 weeks...it ended up taking over 12 weeks. I understand with COVID there are supply chain issues, but the problems continued during delivery. After the new bedroom set we purchased was assembled, the delivery guys proceeded to drag the mattress (which wasn't crazy heavy) onto the bed, ripping a hole in the bottom of it. I contacted Ashley furniture about the issue, as it was a high quality new (less than a year old) mattress. They gave me the run around and said it wasn't their issue, and I needed to take it up with the delivery company. Well, the delivery company (that Ashley furniture contracted) takes forever to respond. This purchase was made in July and we still have not been reimbursed for the damage to my mattress and the issue has not been resolved. HIGHLY recommend purchasing from somewhere else that stands behind their services, even post-purchase.

Ok, we buy a lot of furniture, and we went to Gilroy location and got blown out, I will write about that later.Now, we me a wonderful salesman named, Manny Tadeo. He listened to what our needs were was very enthusiastic about helping us and led us to the items we needed. He made it easy and not a headache. That's how salesman need to be. He was top salesman in my opinion. We will be only going back and looking for him to assist us in the future.

Never again! This place is a joke. They are wonderful at making a sale, but afterwards will take your money and run. I was told 6-8 weeks for my items to be in stock. I called periodically and got the run around of excuses for why it was delayed. It took over 3MONTHS for my furniture to make it to the store, and now I have to wait another 3 weeks for delivery. And the delivery hours are 10-6, and they will only give you a smaller time frame window the day before….ridiculous. I called to speak to a manager to at least speed up my delivery, but no response. This store cares absolutely nothing about its customers, they are only trying to make a buck. Very disappointed in their terrible customer service. Don’t waste your time here.

At first my experience here was a good one, we found a couch we really liked and despite the $1400 price tag we agreed to buy it but we're told it wouldn't come in until the end of September. IT TOOK UNTIL NOVEMBER. We bought it in august and we had to wait for that long. I wish I had just gone to macys because I'm sure I could have found a perfectly nice couch with faster delivery. I don't appreciate being lied to or misled. There weren't any events to cause it to be late, they just lied and said it would take less time so we would buy it. Meanwhile I got my dining table from macys and it was delivered within a week.

Ashley furniture has got to be the worst, biggest furniture manufacturer of all time. While their the smoothest talking to make the sale, they are the worst when you have a problem, want nothing to do with you when Customer Service is needed. Lazy in response, non-listeners to complaint to manufacturing. It took talking to 3 people to start the process of remedy and was told I could not be serviced until JAN 2022 for a purchase made AUG 2021. I wouldnt recommend Ashley Furniture to anyone ever again, Gone For Good

We bought a sofa not a special order in june they said 12 weeks now there saying November I should have just got one at Costco I could have had it and then I could have return it if I wasn't happy on my receipt it says I cannot return it even though I haven't received it yet I will never shop at Ashley home store again How can they open a new store in Sand City And fill it full of furniture but I can't get my sofa? I called Ashley's in November are sofa was here but when I went to pick it up it had been six months i wasn't sure if it was the same sofa it wasn't make sure you take a picture of the one you Actually purchase

Nope never again

I spent about $6000 on a new bedroom set for my daughter and new living room set. When I noticed that the Ashley website had prices lower than my purchases, Chris, the manager was very accommodating and helpful in helping me pay less for my purchase. I appreciated his willingness to help me feel like I got a great value on my purchase. Watch out for the sales people and double check the info they give you, our saleswoman was very misleading, telling us we would pay ~$100 for the 5-year full warranty, when that was only for the fabric warranty.

Great showroom. Helpful staff. Good value. Have bought several pieces of furniture here.

Careful when you purchase with this store in salinas . They take forever to deliver your furniture . Very bad customer service , definitely this is first & last time buying from this store . I purchase a table its been almost 3 months & I haven’t received anything . The ladies in customer service are rude , they need to improve in so many ways .

Bought a recliner, first they said it would be 4 weeks. After the 4 weeks it went to 6 weeks. After the 6 weeks they said another 5 weeks. I got my money back and left. Avoid this place if you want your furniture and a decent time.

this place is amazing

To expensive

I will never be back to the store again. The staff is extremely rude. I walked in need of a desk as I was starting to work from home more often. As I was walking in, the sales person asked what I was looking for and I told him I was looking for a desk. He then showed me one bulky desk. Didn't ask qualifying questions of what the desk was for, who is going to use the desk, what type of desk I was looking for... As I let him know that I was not interested in the bulky (large size) desk, he directed me to another desk And automatically flipped the price tag with his pen to make sure I would see it first. To me, this is insulting and a horrible sales person. Ashley furniture staff, if you're looking to sell Try being a little personable and getting to know your customers needs. I have a pretty good paying job and price was not an issue. Anyway, I did end up designing my home office thanks to IKEA. Great customer service.

The delivery of furniture is the WORST. They said 4-week delivery time, it’s now 3-months of waiting! Never again! Tired of the run around!

Beautiful showroom! I was mesmerized by the grand lion fountain. Brad helped me find the perfect sofa for my needs. Looking forward to relaxing on that plush velvet fabric!

Very dissatisfied with my experience of not only a store but brand that is known for quality and service. Originally ordered November 7th, 2020 and was promised that my sectional and dining table would be made available to me by early January 2021 and I was never notified of the delays since I was the one having to reach out to get information. Now it's the end of January and after calling them to find out what is going on, I am told that the sectional may not be available until March 21st, 2021 which is five months after my order was placed. It has been beyond frustrating to deal with a company that is not willing to address to the needs of their customers. Will NEVER go back to Ashely's and I am more than happy to take my purchase elsewhere.

The Ashley furniture store in Salinas is the worst service they have ever. I bought a sectional sofa with warranty and I called them to come to clean it they never show up. I went and I bought a new living room complete set comes with coffee table and sides table I never received my order and I decide to go to the store to check on my order I never get an answer and the manager was ridiculous and unprofessional . Never ever I will purchase from this Ashely. Worst service. Worst customer service . I rather order from ikea or Wayfair .

We bought furniture in good faith and expected delivery in about 2 weeks. We were disappointed to find out that drlivery couldn&'t be made for 8-12 weeks after purchase. After 2 months, I called to check on the delivery status, and I was informed that the expected delivery date is now extended to January 3, 2021. Had we known that the delivery would take this long--4 MONTHS!--we would have gone elsewhere. The store has our money--thousands of dollars--and we have nothing but a bunch of excuses.Very poor customer service.What good is shopping for and purchasing furniture when it takes a ridiculous amount of time to be delivered to your home?

Went for a couch for our new home because we saw there was a no sales tax special. First of all the salesman John hovered over us the entire time, like he thought we were gonna steal or break something. Then when we found it we Were told it should take about 4-5 weeks due to COVID, but we couldn&'t get a specific date. Get home with the receipt and see that he charged me sales tax. Yes it has to be on the receipt but they were supposed to discount the price of the furniture to balance it. Nope. Called 2weeks ago and they agreed to the &"mistake&" ... and said they would process the refund. It&'s been 2 damn weeks and no refund and now I can&'t get anyone on the phone. They place u on hold without warning and then they just pick up and put you back on hold. I going in to cancel the sale and find my couches elsewhere. This place is a damn joke.

Went for a couch for our new home because we saw there was a no sales tax special. First of all the salesman John hovered over us the entire time, like he thought we were gonna steal or break something. Then when we found it we Were told it should take about 4-5 weeks due to COVID, but we couldn't get a specific date. Get home with the receipt and see that he charged me sales tax. Yes it has to be on the receipt but they were supposed to discount the price of the furniture to balance it. Nope. Called 2weeks ago and they agreed to the "mistake" ... and said they would process the refund. It's been 2 damn weeks and no refund and now I can't get anyone on the phone. They place u on hold without warning and then they just pick up and put you back on hold. I going in to cancel the sale and find my couches elsewhere. This place is a damn joke.

I regret ever spending any money here. At this point I&'m pretty much over even contacting them because they always give me a false date for my order to arrive. I ordered in July and they said it would take about 1 month or so for my items to arrive. Here we are almost in NOVEMBER and still haven&'t revived anything! Today I am calling to request a refund I no longer want anything from them. Don&'t buy unless you want to throw your money away because that&'s pretty much what you&'ll be doing. Oh also, if you&'d like to get COVID go ahead and step in. Sales person was ill & coughing the entire sale! Not to mention, extremely RUDE people that answer the calls.

I purchase a houseful of furniture. Two bedroom sets, a dining set, an entire living room and all pieces to go with the sets. While Lorainne did a fine job, she kept telling me what a deal I was getting at 35% off, while all the signs in store indicated that was the regular sale. When I applied for financing, Stephanie was the worst associate I've ever experienced. She never made eye contact me, she seemed to be inconvenienced by me (a customer with a huge purchase). She also wasn't very helpful to Lorainne and nearly rolled her eyes every time Lorainne added a piece of furniture to the order. I'm hoping my delivery actually arrives in 6 weeks and is a better experience than my shopping venture in the store.

‼DO NOT BUY HERE‼ If I could give this store 0 stars I would!I bought a bed and a couch on July 18th. I was told it would take AT MOST 8 weeks to arrive (which would be no later than September 12th) and my sales rep (Richard Leyva) reassured me it would be even sooner than that. (Of course to make the sale) It is now October 3rd and have not received ANYTHING! They&'ve been making me call every week for an &"update&" which is pretty much pointless since they are only rude and push my arrival date even more. Last week they told me everything would arrive by today only for me to call and they tell me ONCE AGAIN that my stuff is not ready for another two weeks! I get that things are not going as planned right now due to COVID but don&'t be lying to customers when they are making a purchase! Be upfront and tell them it is taking forever or simply stop selling until you are able to meet demand.Definitely DO NOT recommend this place and will NEVER be shopping here again!P.S. They really need to fire the receptionist, she is extremely rude and seems to hate her job

Picked out our living room furniture on July 3, paid in full and was told by salesman delivery could take up to 6-8 weeks, but here we are 15 weeks later and still no furniture. No one has ever called me, I've had to call repeatedly and leave multiple messages before ever getting to talk to the salesman that sold us the furniture only to be told how sorry he is and that it should be in within the next few days and he'd call when it came in and yet, no furniture yet. I made another call today and again, no call back. At this point I'll be demanding a refund.

Picked out our living room furniture on July 3, paid in full and was told by salesman delivery could take up to 6-8 weeks, but here we are 15 weeks later and still no furniture. No one has ever called me, I&'ve had to call repeatedly and leave multiple messages before ever getting to talk to the salesman that sold us the furniture only to be told how sorry he is and that it should be in within the next few days and he&'d call when it came in and yet, no furniture yet. I made another call today and again, no call back. At this point I&'ll be demanding a refund.

I made an account JUST so I can say DO NOT PURCHASE FROM THIS STORE. I ordered a couch on June 6th and now it&'s almost OCTOBER and I still haven&'t received it. I have called both the store and TWO customer service numbers they have given me. Nobody could give me any information on why I have been waiting since June. The 2nd customer service line just redirected me back to the store after I had just spoken with them. The third time I called the customer service line, I was hung up on! I&'m going to cancel my order and will never buy from Ashley Furniture again. I would suggest no one does either!

(Translated by Google) They do not meet the agreed date for the delivery of the furniture and they are not a couple of days late, they are weeks (Original) No cumplen con la fecha acordada para la entrega de los muebles y no son un par de días los que se retrasan son semanas

Horrible Customer Service...I took my mom to purchase couches she was really excited and the store closes at 7pm we got their at 6:30pm.. None of the employees stood to greet us or even tried to help.. one of them sitting down didn&'t even bother to stand and help all he did was asked what we were there for I told him to purchase couches all he had to say was &" I hope you decide in 30 min&".. I understand their closing time was at 7pm but that&'s no way to treat a customer I&'ve worked in customer service before and that was not the correct way to go about it at all ..I was upset and left with my mom to purchase the furniture elsewhere..

The delivery service is horrible i paid in full 2 months ago and still haven't received my order then they want a cancellation fee if i decide to cancel such a bummer ...i even offered to take the displays which they denied me. So now im stuck waiting with a new eta which is in another month..#neveragain

Horrible Customer Service

We came to see a sectional and Brad helped us out with our purchase he went above and beyond with his knowledge. We are very satisfied and pleased with his service. Great customer service. Way to go Brad! Thank you.

I came to look at some furniture and left with a few accessories for my home. I was so kindly greeted by the salesman up front, the office staff was pleasant as well. Looking forward to purchasing again.

I came to look at some furniture and left with a few accessories for my home. I was so kindly greeted by the salesman up front, the office staff was pleasant as well. Looking forward to purchasing again.

WOW! I just saw all of the reviews and MAN! Everyone seems to have the same issue. I bought couches before July 4th and now it's September 3rd and still no couches! I was told about 2 weeks ago (after going to the store because I'm so over not having couches) that they would deliver them on the 9th and I just got a call and now they are saying that "it's just an estimate" but I would now get them delivered until the 23rd! Side note the secretaries are also pretty rude when you ask them questions. Now I read from someone that they were going to be charged if they cancel the order which was my next step! I'm never buying from Ashley's again!

WOW! I just saw all of the reviews and MAN! Everyone seems to have the same issue. I bought couches before July 4th and now it&'s September 3rd and still no couches! I was told about 2 weeks ago (after going to the store because I&'m so over not having couches) that they would deliver them on the 9th and I just got a call and now they are saying that &"it&'s just an estimate&" but I would now get them delivered until the 23rd! Side note the secretaries are also pretty rude when you ask them questions. Now I read from someone that they were going to be charged if they cancel the order which was my next step! I&'m never buying from Ashley&'s again!

Short and sweet. Bought a couch in June, we were not told it was out of stock. We were told it would take 3-6 weeks but most likely 4 weeks. So we bought it for $1500. Two months later still no couch. After calling every week after 7 weeks past I was just lied to and miss led the whole time. One person told me they couldn't track the couch because it doesn't work that way. But then the sales men tells me a certain date. Come to find out it's all an estimate they "just come up with". After all the lies I called last week and told them I want to talk to Tito, they guy who sold us the couch. They tell me he's not in and to leave my name and number he will call back. Well who wants to bet he called me? Yeah, I got no call. So today a couple days later I call at 6:44 to ask to speak to Tito once again and when they answer, some lady just says "Thanks for calling Ashley's please hold" does not even wait to get a reply for me or anything straight to HOLD! Knowing they close at 7pm I'm assuming they are not doing s*** they just don't want to help anyone so I use my wife's phone to call them and guess what happens... "Thanks for calling Ashley's please hold" and boom straight to HOLD. I stay on hold on my cell and call again from my wife's phone and same thing, HOLD. No one answered anything I must have called 4 times from her phone. Then I waited till exactly 7pm to call from her phone again and boom no answer. This whole time I'm still on hold on my cell phone which came out to about 18 minutes before proving to myself I was right. They do not want to help anyone because I'm sure everyone calling them is angry has a problem with their order or is like us and has no couch after paying for it and they don't want to take any type of accountability for how poorly this company, store and employees are being ran. I will never shop here again and if anyone I know even thinks of shopping here I will make sure they take their time and money somewhere else. After all the reviews I read I can honestly believe every single one of them. So to who ever reads this do not purchase anything from these guys unless you can take it home the same day but I doubt it. Hope this helped! Sorry I know this was supposed to be short and sweet but it wasn't, just like my experience with Ashley's... From upset couchless husband who is trying to figure this all out for his wife :)

Short and sweet. Bought a couch in June, we were not told it was out of stock. We were told it would take 3-6 weeks but most likely 4 weeks. So we bought it for $1500. Two months later still no couch. After calling every week after 7 weeks past I was just lied to and miss led the whole time. One person told me they couldn&'t track the couch because it doesn&'t work that way. But then the sales men tells me a certain date. Come to find out it&'s all an estimate they &"just come up with&". After all the lies I called last week and told them I want to talk to Tito, they guy who sold us the couch. They tell me he&'s not in and to leave my name and number he will call back. Well who wants to bet he called me? Yeah, I got no call. So today a couple days later I call at 6:44 to ask to speak to Tito once again and when they answer, some lady just says &"Thanks for calling Ashley&'s please hold&" does not even wait to get a reply for me or anything straight to HOLD! Knowing they close at 7pm I&'m assuming they are not doing s*** they just don&'t want to help anyone so I use my wife&'s phone to call them and guess what happens... &"Thanks for calling Ashley&'s please hold&" and boom straight to HOLD. I stay on hold on my cell and call again from my wife&'s phone and same thing, HOLD. No one answered anything I must have called 4 times from her phone. Then I waited till exactly 7pm to call from her phone again and boom no answer. This whole time I&'m still on hold on my cell phone which came out to about 18 minutes before proving to myself I was right. They do not want to help anyone because I&'m sure everyone calling them is angry has a problem with their order or is like us and has no couch after paying for it and they don&'t want to take any type of accountability for how poorly this company, store and employees are being ran. I will never shop here again and if anyone I know even thinks of shopping here I will make sure they take their time and money somewhere else. After all the reviews I read I can honestly believe every single one of them. So to who ever reads this do not purchase anything from these guys unless you can take it home the same day but I doubt it. Hope this helped! Sorry I know this was supposed to be short and sweet but it wasn&'t, just like my experience with Ashley&'s... From upset couchless husband who is trying to figure this all out for his wife :)

Even though I was not very happy with the 2 and a half months it took to get my furniture. I have to recognize that John Calmus, our sales person was great. He kept in contact with me and made sure to expedite the delivery from their warehouse to my home. He was very helpful, patient and knowledgeable.

La peor calidad de muebles , y su personal poco amable !

It was ok

The staff at this Ashley's was awesome. I went to look for a desk and walked out with whole bedroom set..😁. They aren't pushy, they'll give you space and time to look around. Chris helped me out, they had a few desk, but not quite what I was looking for. As we were looking we came across a bedroom set I had to have. If you go through them, the credit check process wasn't long nor did it require a hair and blood sample.. Delivery was in 2 weeks. The delivery guys were great, polite and on time. The down side... it cost $50 dollars a piece for Ashley to take away the old furniture. 🥺

(Translated by Google) My furniture did not arrive and they did not even call me, I hope that they will be so with the collection (Original) No me llegó mi mueble y ni siquiera me llamaron espero que así sean con el cobro

We are remodeling our home with all Ashley Home Furnishings the have excellent customer service and great items

Great selection! Open late and helpful sales reps without pressure

Great collection and price. The store is beautiful. Lot of great art too.

If i could give 0 stars I would! Horrible customer service, I have now been waiting over a month for my living room set that I paid for in cash with delivery. I ordered the set on the first of January called two weeks later for an update on my order, was told it would be another week, called the next week and was told that the delivery was delayed, they only received half of my delivery, so I waited another week which would make it week four! And i waited all day for a call and nothing, finally after I got off work I called and all they said was &"oh yeah, your furniture is in our warehouse&" i asked why no one called me! She said they had a &"note&" that I already knew? (Lady on the phone was very rude) So blaming me for not calling for the fourth time to check on my delivery when they clearly said they would keep me updated. Bottom line NO communication. I asked how long the delivery would take, now I have to wait another week for a delivery My husband and I also asked it we could just pick up the order ourselves since they are making no effort to deliver. They said it was fine, but i then asked how i would be getting my delivery refund since i paid cash, i was told i had to wait a couple days for that too!

Worst store ever! They wont deliver on time and lie to you!

We were helped promptly told the sales associate what we were looking for and she walked us around showing us our options with our preferences. Overall we found exactly what we were looking for and it didn't take as long as I thought it would. Gave 4 stars and not 5 because the sales associate was not as friendly but did her job well.

poor customer service. purchased a sofa and vanity set and paid for delivery. fyi-you pay tax on their delivery fee. they did not deliver when promised and on top of that pushed delivery out further. they would not cancel my order without me paying for a fee even though they did not honor their agreement. if you call their corporate office they will not help you. all they will do is refer you back the store.

The furniture is great. Nice designs for all tastes. The sales are amazing

I am currently still waiting on my couches after over a month since purchase. I wasn&'t told that they would have to schedule a delivery to my home, I was told it would come to my home by the 23rd. I was told on the phone that they won&'t even schedule my delivery until the furniture arrives at Ashley&'s first. I&'m quite irritated with this service. We have been sitting on the floor of our living room for weeks waiting on them.This is my first and last purchase at Ashley&'s.Don&'t waste your time and money with this place. Low quality customer serviceAnd the managers aren&'t helpful either.

Terrible service, terrible employees. Do not disclose full amount in purchase agreement. I was very dissatisfied with my experience here. They seemed to be really nice people in the beginning, however one of the worst possible experience in the end. Also, bed was delivered with hole in box spring. I would NEVER come back to this store, or ANY Ashley Furniture store, after being scammed into buying this bed.

Guardsmen insurance is a fraud insurance company pocketing your money and will find anyway not to honor the insurance you &"buy&" for over priced furniture. Save yourself the money,time and trouble of these criminals. DON&'T BUY THE INSURANCE FOR FURNITURE HERE!!!

Good service great prices...

Wish I could give these guys the opposit of stars. We found a good deal online and decided to try and support local business, so we went in. The "customer service rep" tried to up sell us. We had to ask to see the item that brought us in and liked it so we bought it. We were given a delivery window and checked in on the first day of that window. We were given a delivery date a couple of days away. When that day came we we were told it wouldn't be delivered until the following week. When we went in to complain we were told the manager we were told he wasn't there AND they had the nerve to try and charge a "restocking fee". Being poorly treated caused us to react with vitriol and the staff tried to shame us into more"acceptable" behavior. Miraculously, the manager appeared to defend his incompetent staff instead of trying to help his customers. I guess we learned our lesson about trying to support local business, we got a better product for the same price in two days online.

Wish I could give these guys the opposit of stars. We found a good deal online and decided to try and support local business, so we went in. The &"customer service rep&" tried to up sell us. We had to ask to see the item that brought us in and liked it so we bought it. We were given a delivery window and checked in on the first day of that window. We were given a delivery date a couple of days away. When that day came we we were told it wouldn&'t be delivered until the following week. When we went in to complain we were told the manager we were told he wasn&'t there AND they had the nerve to try and charge a &"restocking fee&". Being poorly treated caused us to react with vitriol and the staff tried to shame us into more&"acceptable&" behavior. Miraculously, the manager appeared to defend his incompetent staff instead of trying to help his customers. I guess we learned our lesson about trying to support local business, we got a better product for the same price in two days online.

Had excellent service from the time we walked in the door. Put furniture on layaway for our new house that's being built, from start to finish very happy. Highly recommend them

This is the wrost service at all...rep from customer service hang up and many more bad service

Had excellent service from the time we walked in the door. Put furniture on layaway for our new house that&'s being built, from start to finish very happy. Highly recommend them

Just ordered my couches with Adam. Very happy with the customer experience Adam has given my family and I this past year. He has helped us find the right furniture for the right price always! Definitely going to keep going with Adam & I highly would recommend anyone to go and ask for him!!

Looking for some new couches and a dinning table to seat 6. Staff is very welcoming and friendly. Saving for this and looks like I need to save more. Pricey for me now. 1K+ just for the couches. Gotta keep saving.

Why I rated 2 stars... The pro's - staff are very knowledgeable, polite, attentive, and personable. Some very attractive furniture items can be found here. The delivery guys are very nice and very time efficient. They deliver the furniture, unbox it , put it together nicely, and clean up the boxing material quickly. The con's - While a lot of the furniture may be attractive, the quality of the furniture is not. A lot of the furniture is made from very cheap, low quality materials. The seams split on 2 of the cushions and one armrest on the sectional couch we bought a year ago ( this is a quiet home with no children and few visitors. The couch is used by 2 adults for a few hours daily at evening time). Considering the low quality of some of the furniture, I feel the price tags are rather high. I dont mind spending a nice chunk of money on something so long as the item is good quality and will last. In hindsight, I wish I wouldnt have been so anxious to buy a new couch.

Very good

Great labor day sale plus NO SALES TAX!!

My first word is UPSET. We came into Ashley&'s, they have really nice furniture, purchased. Our experience was okay besides the customer service. Today some customer service rep who claims and I say &"claims&" because this girl had NO customer service whatsoever. I asked for her name and she said Elisa. Well Elisa called my home to schedule a delivery and was the most bland, rude person. She was being rude to my wife, which will not be tolerated. We are good people who spent a good amount of money here so we expect awesome customer service. This place needs to hire good people with good customer service. Not a bunch of rude people! Can&'t wait to receive my furniture so I won&'t have to deal with those secretary&'s anymore.

Hmmm storewide clearance...but the prices are higher than costco Lol

I believe it's overpriced for fake leather furniture, however, 5 stars for Tito, he was an excellent salesman without pushing anything on us. Check out biglots, they send some of their furniture's there and its sold at a cheaper price.

We bought a new couch, and we absolutely love it, but it was a huge ordeal to pick it up. We got a call when it had arrived, and were told to call an hour before we came to pick it up. A few days later, my boyfriend did just that, and went to the store (where they told him to come, since we had only paid a deposit so far) to pick it up, ONLY TO BE TOLD THAT THE COUCH WAS AT THE WAREHOUSE, NOT THE STORE. The warehouse was about thirty minutes away from the furniture store, which was already thirty minutes away from our house. The girls working at the office area of the store (who were painting each other's nails when my boyfriend came up) told him that they would call the warehouse so they would know to expect him. Needless to say, that call obviously never happened. When my boyfriend arrived, clearly nobody was expecting him. That said, the warehouse workers got the couch out quickly (once he got their attention), and my boyfriend got the couch home. I tried calling the store that evening around 7 p.m. to ask to talk to a manager. We chose to pick up the couch to save ourselves the delivery fee, but we spent nearly as much on gas, and just as much on time, to do so, and I wanted to speak to a manager about the terrible miscommunication. However, when I called, I was told there was no manager present. I've worked retail many, many years. There is always a manager, or at least a supervisor, on duty. There is always someone to resolve guest issues. Flabbergasted, I asked to leave a message, and I was assured that the manager would call me back the next day. It's a week later, and I still haven't heard from the manager. I am very, very happy with the couch, but the customer service from start to finish was awful. Even when shopping for the couch initially, only one attendant greeted us, and he seemed to be the only one doing anything, because he kept leaving us to help his other customers and we felt really rushed the whole time we were with him.

(Translated by Google) Already the month of the purchase and nothing that I deliver the article😤 (Original) Ya el mes de la compra y nada que me entregan el articulo😤

We bought a new couch, and we absolutely love it, but it was a huge ordeal to pick it up. We got a call when it had arrived, and were told to call an hour before we came to pick it up. A few days later, my boyfriend did just that, and went to the store (where they told him to come, since we had only paid a deposit so far) to pick it up, ONLY TO BE TOLD THAT THE COUCH WAS AT THE WAREHOUSE, NOT THE STORE. The warehouse was about thirty minutes away from the furniture store, which was already thirty minutes away from our house.The girls working at the office area of the store (who were painting each other&'s nails when my boyfriend came up) told him that they would call the warehouse so they would know to expect him.Needless to say, that call obviously never happened. When my boyfriend arrived, clearly nobody was expecting him. That said, the warehouse workers got the couch out quickly (once he got their attention), and my boyfriend got the couch home.I tried calling the store that evening around 7 p.m. to ask to talk to a manager. We chose to pick up the couch to save ourselves the delivery fee, but we spent nearly as much on gas, and just as much on time, to do so, and I wanted to speak to a manager about the terrible miscommunication. However, when I called, I was told there was no manager present. I&'ve worked retail many, many years. There is always a manager, or at least a supervisor, on duty. There is always someone to resolve guest issues. Flabbergasted, I asked to leave a message, and I was assured that the manager would call me back the next day. It&'s a week later, and I still haven&'t heard from the manager. I am very, very happy with the couch, but the customer service from start to finish was awful. Even when shopping for the couch initially, only one attendant greeted us, and he seemed to be the only one doing anything, because he kept leaving us to help his other customers and we felt really rushed the whole time we were with him.

(Translated by Google) I was not there. (Original) No estuve allí.

To expensive and no help

We decided to purchase new living room furniture at the Salinas location, mainly due to the 2-3 week promise of delivery. Up one reaching the 3 week mark I called the store. I was informed my furniture was scheduled to be delivered at the end of June. A full month past the promised delivery date. Upon speaking with the store manager I was told he would address the issue and get back with me the following day, which he failed to do. I have yet to hear from anyone or even have the phone answered despite having made multiple attempts. I would rate the furniture, but I don’t have any. The store location needs some serious customer service and service recovery training. I do not recommend this store if you are on any required timeline for delivery of goods.

I purchased a bed/mattress from them back in December, by March mattress had a huge sink hole in it. The steps they make you go through to get it replaced are awful. I had to measure, send pictures TWICE, emailed over 5x, wait a month to be told I get a credit for a little less than 1/2 what I paid for the mattress & im on a time crunch and need to hurry to pick a new one. I was then told that I would have to pay for the delivery/hall away AGAIN, the manager told me he couldn't wave that fee. . . . DONT EVER SHOP HERE! DONT WASTE YOUR MONEY. The furniture quality is crap. The return policy is CRAP. Better business bureau here I come.

We've been dealing with Windy the moment we entered Ashley furniture for our brand new home needs of furniture and so far so good We admire how professional Windy has been so far... NOT UNTIL DELIVERY AND THE LIST GOES LIKE THIS‼delivery warehouse called to confirm delivery based on their given timeframe of 10a-12n.. i called them and confirmed the time day before.. but waited and no one showed up after 12. Called up cust serv no. and said there's a mis communication and our delivery changed from 12n-2p! Seriously? How professional is that?? talked to manager named Chris and instead of apologizing right away he started telling me that the call yesterday for timeframe is just a "courtesy" given to PAYING CUSTOMERS LIKE ME, and that in actuality he cant be sure of the exact time delivery arrives.. so clue is plan your whole day waiting for them! And dont even bother calling them back for confirmation day before delivery! Coz what's the use??? another example of poor cust serv.and so as expected delivery arrives late.. very nice delivery guys, but because they still have more deliveries to do after me, they did assembly like a flash and so it ended up a lot of small very impt parts are missing!! Called cust serv again coz what choice to i have⁉ON THE POSITIVE NOTE: Since i still have more coming deliveries from them, i am giving them a second chance to re do what just happened and hope for the best next time and i will be posting it here too..

Good customer service Manny friendly and knows what exact what i was looking. I will give you an A. But at the delivery when i took the plastic out i saw my matress in the middle its dirty not what i expected never buying there waste of money.

Thats too expensive..🤔🤔😓

All of our furniture is from Ashley Home. We have been doing business with them for the past 27 years. Customer service has being always top notch the owner Greg always takes very good care of us. The same way his father did. Thank you for all of our wonderful furniture and service. Rosa

I paid an arm and a leg for my &"leather sofas&". Turned out they were not real leather and the material began to peel off within a few months of purchase. I also bough a 5 year warranty and the company did not honor the warranty. Never again will I buy from them!

After 5 weeks of waiting, our furniture arrived and the coffee table was what we ordered but the dresser was not and we had to send it back. Got a refund. Rude customer support, long delays, can&'t get an order right. Unbelievable.

Great vaerity

DO NOT SHOP HERE. The furniture selection is good, but their customer service is the WORST. I bought (and was immediately charged for) 2 items (dresser, coffee table) for my new house. (This is illegal, as you are not supposed to be charged until after the item has shipped. ) I was told it would be a month before delivery. After a month I called them, was told by a woman who told me her name was Stephanie they were still waiting on my coffee table. I asked them if they could ship them separately, since I'm really tired of living out of cardboard boxes, and was told they would, and she promised me delivery the following Saturday between 10 and 6. I called Saturday morning, was told by a woman whose name was also Stephanie - she said "there's more than one Stephanie here" that I was not on the delivery list, they could not call the delivery trucks back, and would only offer to put me on the list for Tuesday delivery instead. She had a really bad 'did not care at all" attitude, did not apologize for the inconvenience, not sorry at all. "Don't blame me, I'm not the one responsible for delivery" was all she offered. Since now they have zero credibility I asked for a delivery confirmation , she could not give me any assurances, just told me I would be called late Monday with a more specific time. I asked to speak to a manager, she said he had "just stepped away". DO NOT SHOP HERE! If/when the furniture EVER arrives, I will update.

Great furniture selection but be careful with their payment plans you could sign your self in for a payment plan with huge intrest. Recommend buying cash or get a loan elsewhere but the furniture selection is beautifull.

After returning my entire $8,000 order of an online purchase due to damage and poor customer service, I was also duped and lied to by Marla at the Salinas outlet on the pieces that were to be included in the bedroom set I purchased from their showroom. She claims now that one of the primary pieces and one of the primary reasons I purchased the furniture "DID NOT" come with the package when indeed I asked 3 times what was included and she clearly stated that "piece" , a tall dresser, was included and in front of another witness. I recommend that nobody buys from Ashley furniture. Poor customer service and liars for sales people. Horrible business. I'll pay more elsewhere.

Worse ever, deliveries take up to 2 or 3 weeks from the date the furniture items are available at their warehouse, just a terrible service. Never again, do not recommend one bit buying anything at Ashley HomeStore

Come here if you want but its boring

Brad was my salesman, he very patient and took the time to talk to me about the furniture that I was interested in. He was an awesome person to work with. So far very satisfied with the process of purchasing couches. Everyone I talked to had great customer service. Lets just hope the furniture doesn't disappoint :)

Excellent service n good quality furniture.

(Translated by Google) Very good service, very long delivery. (Original) Muy buen servicio, entrega muy larga.

Needed a mattress and they had what I needed good pricing as well check them out

Great Customer Service. . . Carol is very helpful with the wide selection of furniture and delivery service . . . made my experience easy with choosing the right items with Great Pricing . . would highly recommend starting your Furniture search with her Help !. . . .

i never came here

We phoned ahead and spoke to Sales Person Richard. We asked for certain recliners and he said sure, I got them- come on down from Santa Cruz (45 min. drive). Waste of time, Richard did not have any of the recliners we asked for, kept us waiting 20 mins and then immediately tried to show us other chairs and double recliners that we did not want. Junk, sleezy sales tactics and no respect.