Ashley Salinas, CA 93906

Worst customer service I have ever experienced. Very unhappy with their products. I will never be buying from this company ever again.

We boght furniture and we made a clam for a table we boght because it was damaged and they came to take the table but they also wanted to take all of are other furniture and leave us with a really low quality table

Helpful staff

Clean furniture store, with lots of items. Yet for me, I little too expensive.

Bought furniture, once we found the one the whole process took 15 minutes financing. 4 weeks shipping as of today. Staff was friendly and not overly pushy.

The saleslady we worked with was nice while trying to make a sale, however, once we made the purchase everything went downhill. We were told our furniture would be delivered in 4-5 weeks...it ended up taking over 12 weeks. I understand with COVID there are supply chain issues, but the problems continued during delivery. After the new bedroom set we purchased was assembled, the delivery guys proceeded to drag the mattress (which wasn't crazy heavy) onto the bed, ripping a hole in the bottom of it. I contacted Ashley furniture about the issue, as it was a high quality new (less than a year old) mattress. They gave me the run around and said it wasn't their issue, and I needed to take it up with the delivery company. Well, the delivery company (that Ashley furniture contracted) takes forever to respond. This purchase was made in July and we still have not been reimbursed for the damage to my mattress and the issue has not been resolved. HIGHLY recommend purchasing from somewhere else that stands behind their services, even post-purchase.

Never again! This place is a joke. They are wonderful at making a sale, but afterwards will take your money and run. I was told 6-8 weeks for my items to be in stock. I called periodically and got the run around of excuses for why it was delayed. It took over 3MONTHS for my furniture to make it to the store, and now I have to wait another 3 weeks for delivery. And the delivery hours are 10-6, and they will only give you a smaller time frame window the day before….ridiculous. I called to speak to a manager to at least speed up my delivery, but no response. This store cares absolutely nothing about its customers, they are only trying to make a buck. Very disappointed in their terrible customer service. Don’t waste your time here.

We bought a sofa not a special order in june they said 12 weeks now there saying November I should have just got one at Costco I could have had it and then I could have return it if I wasn't happy on my receipt it says I cannot return it even though I haven't received it yet I will never shop at Ashley home store again How can they open a new store in Sand City And fill it full of furniture but I can't get my sofa? I called Ashley's in November are sofa was here but when I went to pick it up it had been six months i wasn't sure if it was the same sofa it wasn't make sure you take a picture of the one you Actually purchase