Ashley Store San Diego, CA

I went in looking for a new couch and ended up spending way more time browsing than I planned to. The layout of the store made it easy to compare different styles without feeling rushed. The salesperson gave me space but was available when I had questions, which I appreciated. Prices seemed fair for the quality, and they explained the delivery process clearly. There was a small wait at checkout, but nothing too bad. Overall, it was a pretty smooth experience and I’d consider coming back when I redo my bedroom furniture.

Momo and Steve are super stars. Very amazing to work with. Literally go back today to order one more item.

Had a great experience very easy and simple process buying furniture from Ashley’s in Mira Mesa

My husband and I went to Ashley to look at leather sofa’s. We were immediately greeted by a very friendly and knowledgeable salesgirl named Roxy. She showed us several beautiful pieces and we wish that we could have purchased a sofa from her, but found our perfect sofa at another store. Anyway, just had to send a “SHOUT OUT” to Roxy!! She was so nice and pleasant to shop with!!😊

We went to Ashley on Miramar SD to furnish our entire apartment, and we spent days searching the right pieces. We met several sales people, but Roxy was a perfect salesperson! She was incredibly patient and knowledgeable, she memorized all the furniture so it was easy for her to lead us directly to whatever it is we described to her. She was helpful with measurements and wood types as well. We chose a lot of pieces, and she even worked with us on the phone the next day to find additional items online! Her sales Manager Steve was also a delight to work with and made this whole experience a complete success! We will definitely be going back for accessories!

Great service. Very helpful salesperson. Good selection of sofas!

Delivered on time, very courteous, delivered exactly what we ordered, quick set up & clean

I had a very disappointing experience with Ashley Furniture. The staff was unprofessional and dishonest throughout the process, and I did not feel treated with respect or transparency as a customer. Prices and policies were not clearly explained, and what I was told in person did not match what actually happened later. I’ve also seen multiple reports and complaints online about this company related to pricing practices, which raises serious concerns about how customers are treated. Based on my experience, I would not recommend Ashley Furniture to anyone looking for honest service or professionalism.

My husband and I went to Ashley Furniture to purchase two sofas, expecting a straightforward and honest buying experience. Instead, we were completely taken advantage of with inflated prices and unexplained extra charges added to our total. When our son showed up and questioned the staff about these additional charges, they avoided giving clear answers and became dismissive. The situation only got worse when the store manager, James, got involved. He was extremely rude and disrespectful. He literally told us that we don’t know how math works, which was insulting and completely unprofessional. Rather than explaining the pricing, they chose to ignore our concerns and talk down to us. It was very clear that they assumed we wouldn’t notice or question the numbers. This experience made it obvious that this store is willing to take advantage of older customers. We left feeling disrespected and taken advantage of. I would strongly warn others to double-check every charge and be cautious when dealing with this location, especially if you’re an older customer. We will not be returning.

0 Stars I would give zero stars if that were an option. My experience at Ashley Furniture was terrible, mainly because of the store manager, James. The pricing felt like straight-up price gouging, with numbers changing and no clear or honest explanation. Instead of trying to help or work with customers, James came across as dismissive and unprofessional. Customer service was extremely poor. As a manager, he should know how to treat customers with respect, but that was clearly not the case here. I left feeling frustrated, misled, and completely unvalued as a customer. I do not recommend this location to anyone. There are plenty of other furniture stores that are transparent with pricing and actually care about how they treat their customers.

I had a very disappointing experience at Ashley Furniture, mainly because of James, the store manager. His attitude toward customers is completely unacceptable. Instead of being helpful or respectful, he came off as dismissive and rude, making the entire visit uncomfortable. On top of that, there was constant pressure to purchase their protection plans. It felt less like customer service and more like being pushed into unnecessary add-ons. When I declined, the attitude changed immediately. To make matters worse, the pricing felt misleading and overcharged compared to what was initially discussed. There was no transparency, and concerns were brushed off instead of addressed professionally. A furniture store should value its customers, not pressure them or treat them poorly. Because of this experience, I will not be returning and do not recommend this location—especially if James is managing the store.

Zero Stars (if that were possible) I had a terrible experience at Ashley Home Furniture, and it was largely due to James, the store manager. During my purchase, there was a $500 issue that should never have happened in the first place. From my perspective, it felt like I was being improperly charged and only got addressed once I confronted it. What made the situation worse was James’s attitude. Instead of taking responsibility or trying to resolve the issue professionally, he seemed unbothered and almost amused when I called him out about the $500 problem. That lack of accountability and professionalism is unacceptable, especially from a store manager. Customers should not have to double-check transactions or argue to get their money handled correctly. This experience left me with zero trust in this location and its management. I would not recommend this Ashley Home Furniture store to anyone looking for honest service or respectful customer treatment.

We needed a new couch and were searching online initially to get some ideas. Landed at Ashely furniture and so glad we did. Mindie took great care of us there and helped us finalize our decision which ended up being perfect in our living room. An added bonus was the live delivery tracker they provide via text or email which alerted us to an exact delivery time. Overall a great experience and we will be a repeat customer.

We recently purchased a bed and two nightstands, the nightstands never arrived. After hours talking to customer service, I was reassured that only by going into the local branch could I get a refund. So we came to the Miramar store. Never in my life have I received such despicable, unprofessional, horrific service. The manager was rude and condescending, not to mention arrogant and unprofessional. Needless to say, my issue was not resolved. Spend your money elsewhere, where you’ll be treated better with respectable customer service

Miss Marie was a godsend. She is the best salesperson ever.

This purchase has turned into a major regrettable experience. Paying nearly $400 for “white glove” delivery was a complete waste—it was anything but white glove. The furniture delivery was chaotic and failed to follow basic instructions. To make matters worse, the furniture arrived without handles and had string used instead. Furniture is wobbly and uneven. Since then, Ashley has repeatedly hung up on me when I try to get help, and their AI chatbot, Jenny, is completely useless. Save yourself the frustration and heartache—Ashley is not worth it.

First off let me say when I added a family room and a new suite to my home I bought most everything from this ashley store. That was 9 years ago. I sent my mom to furnish her whole home with over 11k in furniture last year to this store. Both were good experiences. This time was terrible. I was replacing my furniture again in my family room and dining. The first visit no one would help us so we looked around and went somewhere else. I did notice some rugs that were on sale so I went back a few days later. Once the lady who greeted us found out, she wanted nothing to do with our purchase. The lady who rang us up was so unpleasant when she was finally done she said "you can go now". Before that she tried to talk my daughter and I from buying them saying they were in terrible shape and I couldn't unroll them before buying. When we took the 4 rugs to our houses (my daughter home and mine) they were beautiful. My husband said let's get some more for our other house and the office. We went back the next day. Same sales lady same attitude. When we were ready to check out she put her feet on each rug and pulled off the sales tag. She left her boots on my white rug the whole time. She was nasty and we could here the other two sales reps talking about us. (One was the same sales girl tisha) we bought 7 rugs that day and when my senior husband started taking them to the truck our sales girl said he had to carry all 7 at the same time because they get dinged every time when the door opens if they don't make a sale. We left and on the was out the two sales people (Tisha and a guy ) were laughing. I asked them if they needed something and they said weren't laughing at us. I asked if the manager was there and the guy said no. I asked for the manager name and he said he didn't know. All three sales people need help with customer service. I was a lifetime customer who sent my family and friends there and now I am not. No one was in the store all three times and now I know why. Sorry for the long response. Teresa Johnson

We went to Ashley Home furnishings to look at a sofa we had seen online. We wanted to actually sit on it to see if it would be comfortable. We were greeted by Marie and she showed us the sofa which turned out to not be comfortable for what we needed. She showed us all the other inventory so we could try them. She was very patient and knowledgeable about all the inventory, and we finally found one that was perfect. All in all a good experience, thanks to Marie.

Been a while since the visit, but felt incredibly rushed and watched. Partner and I were walking around looking at chairs and an employee said “is someone helping you?” I said “no I’m just looking” she said “no that’s not allowed!” When we looked at a chair to purchase, the same employee rushed us with “well, are you getting it or not?” while tapping her foot. Definitely not a great time. Wouldn’t go back. The chair is nice though. So that earns a star.

One thing that I appreciate about our experience at Ashley Furniture is that Mindie, our sales rep was super sweet and super awesome! She gave us the time we needed to make a decision and we felt at no time the need to feel pressured to buy something we didn’t like or didn’t want. I’ve come in to the store 3x. First time, I went in it was okay. I kinda felt like I was being watched by the guy that introduced himself to me. So I walked out like 5min later. 2nd time I came in, Mindie introduced herself to me and asked me what I was looking for and gave me time to look around at my own leisure. Unfortunately, I had to walk out because my husband wanted to check for himself and he was out of town. So when I came back, I asked for Mindie again, and she helped us seal the deal for our new couch!! Thank you Mindie for being so awesome!!

Steve 100% took care of myself and my 10 year old daughter. He listened to our needs and showed us to exactly what we were looking for. We ended up purchasing a dining room set with 4 chairs and 2 additional barstools, queen bed and a twin bed, 3 tempur pedic pillows. Steve was super friendly, professional and made us feel super comfortable while shopping for such a personal item. Thank you for the time you spent with us. No stress shopping for big ticket items!!!!

Love the service and my furniture

It was great experience to purchase some stuff for our family and always mo helping us professional answering all the questions he knows really good about the product he's selling. We so happy we dealing with a professional guy like moo

I went into this furniture store last weekend just to look around and ended up really liking the place. The showroom was clean and everything was spaced out so you’re not bumping into chairs and tables. Staff was helpful without following me every second, which I honestly appreciate. Prices seemed fair for the quality, not crazy cheap but not sky high either. I bought a small coffee table and the delivery was on time with no issues. Overall a good experiance and I’d go back again.

The sales associate told us we could send any part of our sectional back without charge. We decided not keep a piece and sent it back. We tried to call him to confirm that this was still the case and never heard back. A week later, I got a message saying I had a delivery coming the next day. When I contacted support, they told me it was the piece of the sectional I had sent back. To cause further frustration, the care agent emailed “Please be advised no refund on delivery fee since the delivery was made. You need to cancel the delivery before the date so that you can get a full refund for the item and delivery fee for the item.” So I should have anticipated the attempted delivery of the piece I sent back? This makes no sense. Ashley, please return the money for the piece I did not want. Also train your sales people to not make promises they can’t keep.

Well, between the lady screaming and arguing on the phone and the very rude sales rep, we will not be buying from here. Took 30 mins to sign for rugs that we were carrying out, because they didn't know how to print the receipt and after me just telling her that I didn't need a receipt and asking her if I could just leave, she told me no and that she wants to go home too in a very snarky voice. She also was wearing perfume so strong, it was giving me a headache. We got numbers off of living room sets to purchase and measure the space in our new home this week, but now we will shop elsewhere. We were in shock at the unpleasant people that we encountered working in this store.

What started as a smooth experience quickly became frustrating and exhausting. The constant back-and-forth, scheduling issues, and inconsistent information have made us hesitant to ever buy from Ashley again. We ordered a sectional on Saturday after being told it would be delivered Wednesday. On Tuesday afternoon, we were informed that multiple pieces were backordered. A shipping delay from the LA warehouse would have been understandable, but this was clearly an inventory issue. If inventory isn’t available, it shouldn’t be presented as such. The sales process felt like a car dealership, with heavy pressure to add protection plans. White-glove delivery was automatically added, and it was never made clear whether it was optional or required. To be fair, the furniture itself looked and felt great, and our initial salesperson, Mindie, was genuinely helpful. Customer support only offered a discount after I specifically asked for one. Even then, the promised 5% discount was never applied. After calling again two days later, a discount was finally added—but only 3.84%. Overall, far more time and effort than should ever be required for a single furniture purchase.

Friendly and Very helpful showroom team especially Salma and her manager.

It was very easy to work with EZ in selecting my couch. I recommend him.

You guys did great!! Thank you!!

The showroom was excellent. The sales person very nice. The product i purchased was available for delivery within some decent time. However, the delivery itself did not go smoothly. On the first attempt I refused the delivery due to damage done by the delivery guys. The company was notified, and replaced the damaged furniture within one week. Again, the delivery did not go well, due to difficulty to get the furniture to my apartment, wouldn't fit in the building elevator. Therefore, they were instructed by the building manager to place it on the floor in the building garage. I had to request the building maintenance guys to disassemble the sofa bed, which they did , and carry it in my apartment separately in two pieces. They successfully completed the task. I had paid $169.99 for white glove delivery. I reserve my right to receive a refund of the delivery charge, which I have communicated and requested. Thank you. Tha

Attempted to buy an item in their clearance section with a price tag. They said that the item couldn’t be sold due to limited quantity, and the floor model was unable to be sold due to a corporate approval to be able to sell the floor model. However they still display the price tag and it’s on the showroom floor to mislead customers.

Purchased a rug from the store. Was told it was out of stock in the store but available in their warehouse. Was told that I should expect the rug to be delivered to my home the next day. The rug never showed up and I never received any updates on it. When I called two day later to follow up I was told that the rug was on back order and that it was scheduled for delivery in February. Nobody let me know about this until I asked. This is a failure on a basic accountability level and degrades my trust in the business.

Got in, found the right couch, out and it was delivered two days later Perfection

Mohammad he is a Great person, and great customer service Thank you Mohammad 🙏🙏

Tisha helped me the second I walked in. She was with every step of the way. I am not easy I came in with a lot of demanding questions and she no matter what smiled and offered me options I ended up spending over 3k when I had a budget so she did really well thank you!

Jimmy was awesome!

Ezequiel did an amazing job He helped as soon as i walked in, great customer service, very polite and friendly Kudus to him

The salesperson indicated that the delivery workers would remove the existing sofa upon delivery. The workers stated they do not offer that service so now we have two couches in our loft. This wouldn’t be an issue if I could move it myself but I just recently had cancer surgery and cannot lift. The competition like Mor offers removal and we would not have made the purchase if informed correctly UPDATE: Absolutely no response from the directed email in the post

Saba was knowledgeable, professional and patient. She knew the furniture and their variables and has a great sense of style.

Jimmy was so friendly and helpful! He helped us find the perfect furniture for our bedroom.

The sales people are friendly and very knowledgeable about their products. Showroom was very nice and organized.

Delivery already missing pieces..haven’t even started to open the boxes. If this is how you run as a company, you should rethink you process and put some sort of quality assurance inside of the shipping department

Great product great delivery great experience!

It was a really awful experience. The sales person promised me two day delivery and when I followed up after not receiving a delivery confirmation, they said the item was on backorder and wouldn’t be delivered until January 30. I called and the manager said he would email me confirmation of a 10% discount and a personal message to the warehouse expediting delivery and he did not. I called this morning to follow up because I didn’t receive an email and the person I spoke with had no documentation of the conversation. The supervisor confirmed that the store is known for sales associates promising fast delivery to land the sale. That is so wrong! Especially on a Friday weekend when someone is trying to get a good deal. I missed out on other deals because I made a purchase at Ashley. I stored my old dining set expecting delivery ASAP and now I have an empty dining room. I cannot tell you how frustrating of an experience this has been. I don’t appreciate any part of this ‘customer service’ and am certain Ashley will not have my business again in the future.

Momo was quick and efficient and listened to our needs. Allsp showed us some quality furniture which we were very happy with.

Sales rep had little to no experience. I had an issue with a box spring and the store is set up NOT to receive phone calls, and I had to drive there 3 times to talk to the manager about my box spring. All 3 times he told me that he would talk to the store manager and call me back. After 3 trips to the Ashley Store, I didn’t receive a call back. This is terrible customer service!!! Not to mention that 2 of my orders were messed up by the sales rep.I WILL NEVER SHOP HERE AGAIN! PLEASE KNOW THAT I HAD TO DISPUTE THE BOX SPRING CHARGE ON MY CREDIT CARD. IM A VERY UNHAPPY CUSTOMER

Jimmy at the Miramar location is fantastic. Excited for the new couches. Service was great :). Steve was helpful in putting our deal together. Much appreciated.

Great customer service .. Thank you Tish for helpings us out .. and Steve too !!

Mohammed was excellent! Great customer service! Thank you!

Tried asking a simple question to one of the agents here and she literally shrugged her shoulders in response. Then she told us to only ask questions to the sales person who we have initially talked to. Walked out the store that instant.

Great quality furniture, friendly sales representative. I always go back here every now and then and find a lot of clearance good clearance items.

Jimmy was great! Excellent customer service. He was very helpful and knowledgeable. Five stars!

Great customer services. Sales representative was very nice and helpful.

I wish I could give a negative rating. I will never buy from Ashley’s again. I paid for premier delivery service and they absolutely couldn’t follow simple directions and deliver when I had requested. I told them sixteen times not to deliver in the morning and they still showed up in the morning when no one was home. I tried to call the number that was provided and you get a call center in India who is no help at all. They read from a script and repeat themselves over and over again and tell you nothing. When a customer pays extra for premier delivery service, then Ashley should accommodate the customer and deliver when they ask. The customer should not be the one having to accommodate for convenient time for the driver. Additionally after they missed my delivery day by showing up at the wrong time, they told me they would not be able to deliver again for another two weeks. I way overpaid for a coffee table and they couldn’t even deliver it when scheduled. ASHLEY Store in San Diego sucks. Do not buy from here.

We had a wonderful experience with Marie at Miramar. She was able to find us exactly what we wanted without us feeling pressured or hurried. We would highly recommend her and gladly work with her again.

Marie helped us in ways 2 other reps didn’t have the chance to do. Great service

Terrible service, incompetent salespeople who don't help each other. The saleswoman who was helping me left me alone. I asked someone else for help, but they didn't help me; they just went back to the saleswoman who had left me. I went to another store.

Roxy was amazing very personable and gave me a good deal. I highly recommend this employee if anyone goes into Ashley ask for Roxy.

I will never purchase from Ashley Furniture again or recommend them. The only positives were the salesman, Jimmy, and the delivery team. I bought a couch and entertainment center and was told I could cancel the entertainment center later if it didn’t fit. When I called to cancel just that piece, they cancelled my entire order. I had to reorder, and they were holding $5,000 of my money. Customer service repeatedly told me my order was cancelled because the couch was discontinued, while the store said everything was fine. When I called on 10/6/25 to speak with a manager, the woman who answered was extremely rude. When I used a frustrated curse word, she yelled, hung up, and then screened my calls so I couldn’t get through. I only reached someone by blocking my number. The manager was uninterested and said she would “be talked to,” which is unacceptable. The Jenny chatbot is also completely unhelpful. Overall, this has been the worst customer service experience I’ve ever had. Avoid at all costs.

Amazing experience, best one I’ve had thanks to Momo. He made sure we were 100% happy with our purchase and made sure we got exactly what we wanted. Great advisor overall!

Had a great experience with Momo at the Ashley Furniture Store in Miramar, highly recommend!

Helpful and quick delivery.

We had an awesome experience here. Our sales rep, Marie, welcomed us as soon as we walked in, answered all our questions, and helped us order everything we wanted. There was a hiccup with delivery date, but her and the manager Steve both did whatever they could to expedite it for us. We can’t wait to receive or new couch, thanks Marie and Steve!

(Translated by Google) I'm very disappointed with the furniture store. My furniture arrived broken and in very poor condition. I had to call and file a complaint because they didn't even contact me to offer a solution. The delivery driver just left it and said they were responsible for the delivery, even though I paid to have it delivered in good condition. (Original) Estoy muy decepcionada de la mueblería mi mueble llegó quebrado y en muy malas condiciones. Yo tuve que hablar y hacer un reclamo porque ni siquiera me hablaron para darme una solución. El chofer de entregas solo lo dejó y dijo que ellos se encargaban de la entrega. Cuando hubo un pago por dejarlo en buenas condiciones

Ordering was difficult. Placed order over the phone and the sales person was having a difficult time with their system. She also got the phone number and address wrong. Not sure if she was new. After it was worked out the rest of the experience was excellent and better than expected.

Mo was amazing

Hey I just wanna say MOMO was amazing helped me out and gave me deals and good prices got a couch 2 pillows a desk and a chair But the front receptionist lady was so rude to him I don't know her name but she had black hair with long lashes I financed a card but just needed to change the address and momo was talking to her and she was giving him a lot of Attitude just him doing his job while she was just on her phone

If I could give zero stars i ABSOLUTELY WOULD. I have been battling for someone to help me with this issue since I first notice the mold growth and I have been passed to different people, yet no one has helped at all and have completely over seen my situation. I bought this sofa couch in August of 2025 and it’s barely October and mold has completely taken over my sofa mattress. Not only that but there is huge slit on this product and no one cares to help me and this situation. I have a 5 month old baby and we have all received a respiratory infection due to the over growth of mold that’s just sitting in my home. Ashley advised me to just keep the product in my home until they could get a technician on THE 28th to come look at it, mind you I have told them we have all received a repository infection that they have been advised about and they absolutely don’t care whatsoever about our health alley there money. I live in a studio and have no where to move this sofa couch while we wait for a technician while they were advised of that as well they didn’t care and said that’s the best they could do. If you want to buy furniture or even a mattress I would think twice about this company !! We also about warranty and all I got “it’s not covered”. Think twice about buying anything here!! They don’t care about they’re customers!

My husband, daughter, and I came in looking for a couch. The customer service was amazing. Marie really took care of us. The selection was great and loved that they are their own manufacturer. We asked a ton of questions and our little one 1 year old was all over the place but Marie was super patient. Will definitely be coming back.

Marie & Steve it’s very nice and helpful they help me a lot.

Extremely pleased with the high level of customer service, professionalism, and caring provided by the staff at Ashley. We specifically want to thank Marie for being our advocate as well seeing that our needs were met. Additionally, James, the , store manager, who supported and assisted with making our furniture purchase a smooth and enjoyable experience. Well done Ashley!!

We were looking for a living room set and went to the Miramar store. The sales rep Mindie Kang was very helpful, answered all of our questions and explained all options clearly. She was very considerate and gave us space to discuss and shop around. We purchased a 4 piece living room set a a very good price, and all of the interaction and transaction went smoothly. It was a great shopping experience.

Just went in and walked around the store. Nobody said hello, and there were three employees just sitting in chairs. I walked right out after walking around for ten minutes with no customer service assistance.

When buy in that store- You Are at Your Own Risk. If i could give Negative 1, i would. So i needed queen bedroom set and stopped by their store to buy it. First of all, front counter, with African American store manager present - they would not allow me to be helped by young nice sales person, even he said he was available. Then i had to wait 30 min, waste my time, to be assign some older nice gentlemen, who said store had software transfer issue and they can not guarantee delivery dates. Okay, i left them as it was way too late for me choose bedroom, due to me waiting on then too long to choose helper. Next day i came back, was able get younger original desired sales man. We choose everything and signed paperwork, by hand, with promise that delivery will be between 25-27 September, when i was in town. Then on 25 Sep morning time - got Ashley AI inform that delivery will be on 26 Sep. On 25 Sep, at 5 pm - i received Voice Message that only 3 out of 5 parts of queen bed is arriving, and 2 others are not available in warehouse stock. When i called Ashley store back, i was told that they don't know when parts arrive, but they are scheduled second delivery on 30 Sep. What? What if parts are not there by then? No andwer from them on my question, except phone person told me that it happens A LOT. Sooo - They are selling furniture that is not in stock and there is no guarantee of it being in stock on delivery timeframe. This is FRAUD. Then on 29 Sep - i got AI message that second delivery now re- scheduled 1 Oct. In main time, bed’s parts are in spare room and no one can use bed that i paid $1,160 on 17 August 2025. Okay, on 1 Oct - i got Ashley AI stating that delivery will arrive at 0855 am. Contractor arrived at 845 am, wait on them. They did arrive at 10 am. They did not assemble bed, like it is was in contract. Just left remaining parts in boxes. Do not buy from this Ashley store. They are scammers, selling items that they dont have in stock, then lie about delivery dates, that keep changing. Oh, and delivery team damaged my living room area brand new floor. Now there is two Very Visible Dents right on to pass way toward bedroom. First Delivery team was nice.

Willing to take your money for furniture but provide no customer service support or help

Bad business. Very unprofessional

Terrible at doing business

They are scammers. Have been contacting them multiple times. At first they forgot a part and I had to wait a month for them to come with all the correct parts. Then another part of the bed frame broke. I have been contacting them multiple times for a refund. They keep saying they are going to contact me and it’s been a months and still have heard nothing from them. I have been calling them and they keep saying they’ll reach out. I’m very unhappy because I feel as if they are trying to push it back till the warranty is expired. I will be reporting them.

Have been seeing a lot of reviews on here with similar experiences and I am feeling helpless on ever getting my warranty refunded for a bed I had for only 4 months which is defective. I asked for them to honor my refund warranty almost 2 months ago and they stopped answering my calls and emails. I do not want the bed anymore because of the horrible customer service i sent emails and videos which they acknowledged the part is defective that was beginning of August still haven’t followed up or answer my calls or emails. I have to report them to BBB or small claims at this point because I paid $700 for a defective bed and they don’t want to fix the issue

This review pertains solely to the customer service manager answering the phones at the Mira Mesa location. I hope you never have to call the store and ask a question or hope to get help with something. The woman answering the phone won't let you finish a sentence, has no empathy for the fact that your delivery is messed up, won't let you speak to the manager, and will hang up on you. She has ZERO customer service skills and has no business in a customer-facing role. For that reason, you should pay a little more money and buy from a store who actually cares enough about their presence to hire good talent.

Jimmy and Rita were very helpful.

Marie is super nice, always willing to help us purchase what we wanted.

Marie was AWESOME. We will return and buy more!

The place and salesperson were fine - but I had a recent back surgery and made it clear I wanted to know if the couch was available soon and they checked and said it was. I then got a confirmation email saying the delivery time and I confirmed. I got a call after saying it’s delayed weeks because it wasn’t in the warehouse and the confirmation emails just go out automatically. I just really don’t like that a business would automatically tell you something to get a sale when it’s not even something they checked on to begin with. Rubs me the wrong way.

Momo was very helpful and courteous. This made our furniture purchase very fast and easy.

Walked into Ashley furniture and was immediately greeted by Sheri. Her attentiveness and affability toward us was very helpful in getting our couch. She was playful and patient with our toddler and all the while gave us great service and helped us secure a great deal on a sofa. This was quite refreshing as we felt like she gave us the space we needed to shop around and did come off pushy or aggressive with sales tactics. Ask for Sheri for all your new home needs!

Terrible customer service Had a kids bed delivered to my house. The delivery guys damaged my wall. I made a claim with Ashley and they ghosted me after making the claim. I would not recommend Ashley

Had a great experience at Ashley Home Furniture. Sheri was so friendly and helped me find the perfect couch, and Steve the manager was wonderful to work with. I really like their team dynamic. I’ll definitely be back and highly recommend them!

My wife and I were shopping for a mattress and Colton greeted us and was very helpful showing us our options and answering our questions. We were very happy with the variety and pricing and purchased one that was perfect for us.

Steve was amazing

Great shopping experience! Thank you EZ! And the delivery was great! No issues at all, they found my unit and the setup was fast and reliable.

Alex was a wonderful salesperson and gave us a fantastic price on a lovely cabinet. I found everyone to be very friendly and helpful. Thank you Ashley Furniture for hiring great sales representatives. 🙏

We had such a great experience at Ashley Furniture thanks to Sheri and our deliverers! Sheri was incredibly kind and approachable, offering us helpful information without ever making us feel pressured. I really appreciated that she gave us space to look around. Her balance of professionalism and friendliness made the whole process easy. The delivery also went so well and I love how well our deliverers communicated with us during the process. They were very kind, careful and quick with delivering our couch!

The salesperson Colton was very helpful and knowledgeable about the items that I purchased. He took his time with helping me pick out the furniture I wanted.

The sales people at Ashley furniture in San Diego Mira mar are great at what they do do and very knowledgeable on all the discounts you can get. Thanks Trish for all the help picking out our furniture

I found what I wanted online. I went to the store, showed them the add, they verified and honored the price and delivery. Excellent customer experience

James the store manager is the best, last year he helped us fully furnishing our home, and today we went to the store and he proved an excellent customer service for us again. I would recommend Ashley always.

Ezekiel was outstanding. Looking forward to getting my new furniture.

We came into this location looking for a particular leather arm chair we saw on their website. We were immediately greeted by Marie, very friendly and extremely helpful. We looked around a bit unfortunately they did not have the chair we were looking for on display but Marie was able to order it for us and gave us a great deal which included delivery. The overall experience was wonderful and Marie went above and beyond to assist us in our purchase. Highly recommend this location look for Marie she is very friendly and overall just makes it easier to shop.

We worked with Momo, very friendly and great service

⭐☆☆☆☆ — Disorganized, Unhelpful, and a Waste of My Time I want to share my experience with Ashley Furniture (Mirimar location) to help others avoid the hassle I’ve been through. On August 14, I visited the store and purchased a King Panel Bed Set for $646.49 (tax included). I chose this option because it was more affordable than other beds I had seen elsewhere. The store price matched their own website (which was $200 cheaper) and included free delivery — something they implied was standard. The estimated delivery was set for August 21, which was perfect timing as my husband was going back to sea the next day. We were excited, especially because the delivery window was confirmed repeatedly via four different emails — all stating our bed would arrive between 8am–12pm on the 21st. But it never arrived. I called their automated system, entered my order number, and was told that no delivery was scheduled. Then, after calling a live agent and digging for answers, I was finally called by the company later that day, informing me that part of the bed was on backorder, and the delivery was rescheduled for Tuesday, August 26. I was never proactively told about the delay — I had to chase them for answers before they contacted me. This new date was a problem. My husband would be away, and I’d now need to pay out-of-pocket for help assembling the bed. I asked the customer service agent to submit a compensation ticket to waive the $50 setup fee due to the inconvenience. She submitted it and said I’d hear back in 48–72 business hours — which would fall on the day of the new delivery. She also recommended I call the Mirimar store directly, since they might resolve it faster. I called and asked to speak to a manager. The person said the manager would call me back — no one ever did. I followed up on Friday — still no response. Finally, on Monday, I reached someone at the store who said it was actually their department. Unfortunately, she told me they couldn’t waive the setup fee because: They "have to pay their delivery drivers" I bought the bed at a discounted price, and therefore They “don’t have the margins” to offer setup (yes, seriously) I was also told “it’s not good business to just give things away for free.” The rep was polite, but not helpful in any way. I gave up and agreed to just pay the $50 setup fee myself — only to be told I’d have to come back into the store in person to pay it, because their system can’t process add-ons remotely. And I had to do it that day, since the delivery was scheduled for tomorrow. As of now: The bed still hasn’t been delivered I’ve received no refund, no credit, no compensation No manager ever followed up, despite repeated requests I’m stuck with a bed I may not be able to assemble without hiring outside help Bottom line: I will never shop at Ashley again. This company showed zero accountability, and made no effort to make things right, even though the delay was entirely on their end. To future customers: Don’t trust the delivery dates — they’re not final, even if you get multiple confirmations Don’t expect real customer support unless you're spending thousands Their systems are outdated — you’ll need to go in person just to pay for basic services The product may be fine (if it ever arrives), but the service is absolutely not worth the stress. Terrible business practices.

Momo was our sakes representative. He was amazing! I came in looking for a new dining room set and ended up purchasing a dining room set and a new mattress! (We needed a new mattress) He was knowledgable, friendly, efficient and a great salesman! Awaiting delivery for later this week. Excited to get my new furniture. Thanks Momo!

In-store service has been great both times. However, phone receptionist/assistance (locally at the Miramar, San Diego store- not the call service) is horrible. First we couldn’t get in touch during the week - we did finally get in touch and the woman at the San Diego branch was condescending and interrupted repeatedly. We were informed we needed to come to the store to get the product in several days vs waiting one week for phone-order verification. You guessed it - drove there and the product was not available in the warehouse, going to take weeks. I feel badly for the sales people who have to work with customers who’ve gotten that treatment- if the dresser didn’t complete a set, we would have gone elsewhere, and not going back

We bought a Nectar bed bundle. We were helped by Jimmy, the sleep expert and he really is the sleep expert! He was very patient and got us a very good deal!

Jimmy is great and such a help, made my experience very smooth and stress free

Very happy with our purchase of a small sofa with chaise. The quality is amazing and the price was unbelievable. We used full service delivery and were extremely pleased. We will definitely shop at Ashley again.

Jimmy (Jamil) was super friendly and helpful & made our furniture buying process fun/easy❤️❤️❤️

Hamzeh provided excellent customer service!! He was respectful, honest, and sincere. I have gone to a few stores and Hamzeh definitely raised the bar for customer service. He treated us more like a friend. I am so happy meeting Hamzeh and I appreciate what he does. Thank you!!!!

Salesperson was very informative and very good listener to our requirements.

Hamzeh was a great person to work with. Cares a lot and very knowledgeable. Loved asking him questions because he knew everything about the furniture and took the time to show me everything at the store.

Marie and Steve were awesome! Very helpful.

Roxy was great and helped me compare mattresses!

Wonderful experience at Ashley! The sales people did not continually follow you around but were aware of what you were looking for. Great professional experience with Tisha! The selections are amazing.

It took a few minutes before a salesman came over to talk to me, but after she did, things when pretty smoothly

I would not recommend this store to ANYONE. I previously left a review under the name “Sydney Luna” as that is my married name. I was supposed to have a store credit that needed to be used by June 1st. It was used by May 18th. They have told me to contact the protection plan policy to reinstate the credit. I spoke the protection plan and they said they never once cancelled or voided the credit. They even had notes on their account about asking them if my mom can do the credits from me which they said was fine. This is the absolutely worst situation I have ever been in and is making me physically ill.

Extremely disappointed with my recent purchase at Ashley's. I bought a bedroom set for my wife and I not long ago and purchased a 5 year warranty along with it for $400 extra. My wife had an accident and burned a small spot on the night stand with one of her candles. I went ahead and called since accidents are apart of the coverage. Ashleys went ahead and sent a 3rd party to repair the nightstand; however, the gentleman that came in did not do the repair properly. I went ahead and gave a call again and they said if I'm not satisfied with the repair they will go ahead and replace the nightstand. No night stand was ever exchanged. I call back and they say I need to reach out to the extended warranty department. When I reach out to the extended warranty department, they kick me back to Ashley's. The two departments keep throwing it back at each other and it has been two months now. Since they can't help me with my nightstand, I went ahead and simply asked for my warranty refund since it's clearly useless at this point and one of the supervisors, Michelle, tells me she can't help me with anything. If Ashley's can't do anything about it, I will take action because this is clearly a scam.

They added extra hidden fees when I was checking out! They are not responding to my emails!!

Jimmy was a pleasure to work with and did everything to make us feel like we were helped, and seen. Thanks to the Team at this Ashely’s.

What’s a great experience because Sheri was an absolute joy! She made the sale so smooth! If I could leave a second review, take the 5 starts from this and the 5 from the other and give her 10 stars!

Marie did a fantastic job. Very patiently showed and explained all my options. Steve the manager gave me a great discount. I’m very happy with my purchase 😊

As soon as I walked into the store, the salespeople started following me around. It felt like they wouldn’t leave me alone until I bought something. At times, it felt like they were trying to force me to buy. The delivery was a mess. They sent the wrong color, and the table was missing a leg and the dividers. I paid for the white glove delivery, but even with that, screws started falling out after just a few days. Overall, it was a really bad experience. I’m cancelling my pending orders and not going back to Ashley again.

I had a great experience planning my purchases with Ezekiel. He is truly an amazing and polite young man and worked hard to earn my business. I was working with two other furniture companies local but thanks to Ezekiel Ashley won most of my business. I plan to be back in the future to work with Ezekiel for my next possible purchase. Curtis

Roxy is very helpful and answers questions raised by customer. She did not pressure client into buying items.

I had a great experience shopping for furniture thanks to Jimmy at Ashley. They were incredibly helpful, patient, and knowledgeable — answering all our questions and offering great suggestions without any pressure. They made the whole process smooth and enjoyable. We’re really happy with our purchase and so grateful for the excellent service. Thank you!

Salma the sale lady was amazing and very knowledgeable

Great!

Great service by the one and only, the legend, Momo. He answered every question and helped us with every little thing we needed. I would recommend Momo’s service to anyone and everyone. Ashley Home Store has a great selection of furniture and even better service. Great selection, service, and prices. Momo is AMAZING.

Our sales associate had a poor understanding of the sales floor. We asked for a small dining set or dinette and she was suggesting end tables. Unclear of how to look up items on her tablet. She was pleasant and professional but needs more product training to be successful in her role as a sales associate.

Our sales person Marie De Delva,in Miramar was amazing. She was super knowageable about the products and the pricing. The store manager was not helpful at all. When coresponding with Marie, in front of me, he was harsh and hurtful to her. But like i said, Marie was amazing. We bought a leather sectional with the protection plan.

Attention to detail and good natured presentation, Marie is very knowledgeable about store inventory and an excellent work presence. Glad we were fortunate enough to work with her.

We had a great experience shopping at Ashley Miramar location. Momo was very helpful, knowledgeable and got us the best prices possible. We are grateful, thank you.

The customer service agent Pam was polite, courteous and very helpful. She’s an amazing employee of Ashley Furniture.

Mindy was fastastic, and the delivery was fast and friendly.

Marie Dedelva is very sweet and funny person, she’s very helpful! I will totally buy again! She really knows her stuff.

Im glad I traveled all the way to miramesa location. Marie de Delva and james the store manager who were so nice, Marie has sush a bright spirit, is so nice she deserves raise. We will buy more soon just to come see her.

(Translated by Google) Thanks to Marie Delva and James for the excellent service they provided me. (Original) Gracias a Marie Delva y James por la excelente atencion que me brindaron.

Marie was a very nice and kind person, definitely recommend this place!

Hello, I am writing in today with a very poor review if I could leave less than one star I would. The store starts of great with my husband and I purchasing a very beautiful king bedroom set shortly after his 11-month deployment during Covid. We spent nearly our entire first year of marriage away from each other due to this deployment and couldn’t wait to get back to our “normal”!! With our most recent military move a very important piece of the bed broke with impacted the function of the bed. Luckily, or so we thought, we purchased the protection plan when buying the bed. The protection plan can only be redeemed when at the store you bought the piece from. No biggie. My mom still lived 2ish hours away and could go to the store to purchase the items with our credit. I confirmed with the store TWICE before my mom drove down and she confirmed in store before using it. She bought six beautiful rugs with the credit that was supposed to ship directly to our new address. I received a few emails notifying me of delivery and two phone calls stating the items were being delivered. Unfortunately, they never showed. This brings me to present day. When I received and email stating my order AND credits were all cancelled. They are now stating they cannot ship the rugs, my mom could not make the purchase for me and my credits would not be reinstated. I called the store to speak with the manager who informed me they could not be able to do anything to assist even though none of which occurred was my fault. She refused to allow me to speak to whoever cancelled the order and credits. Continued to insist she was helping me without offering any valid help other than “call the protection plan and see if they’ll give your credits back”. As a professional store you would hope and expect accountability, compassion, understanding and appropriate solutions. After sitting on the phone for 4-5 hours I’m still waiting for a claim from my protection plan instead of spending my evening with my husband and three children. Edit: I emailed the email address below the SAME DAY and no one has responded back.

Steve the manager was awesome. He was very knowledgeable and courteous toward a very senior customer.

Ashley's premium delivery is an absolute SCAM. We had a NIGHTMARE of a "White Glove" Delivery and setup! Ashley charged us for a premium delivery or "white glove delivery" but they used a third party on the day of, without our consent or even mentioning it to us verbally or in the purchase order. The delivery guys came in their rental truck and attempted to deliver and set up with ZERO respect and care for our house and our new furniture. They damaged 3 out of 5 items and attempted to literally paint the damaged items to "fix" them in front of our very eyes. After I refused to accept these damaged items, they broke our ceiling fan on their way out. They did not even clean afterwards either as they were in a rush to get to other deliveries.. Our post wedding celebration is absolutely ruined by this nightmare of an experience.

Roxy was very helpful especially only being on the floor for a week and a half. We purchased a couch and either she or the manager she called wrote it up wrong. Missing a chair. She called me at a restaurant to fix the mistake and approve the additional charge. Not convenient at all. I had to change my plans and go home to fix the mistake. The chair could not be ready for our scheduled date and I instructed her to wait and delivery the entire couch. She said she would as it was only pushed back a week. I got a notice the next day that they were delivering a partial shipment. Had to call and after a long hold it took me another several minutes to fix the delivery date. We will see what happens next! Additionally, the inflexibility of your internal systems caused an overcharge on the protection plan for the individual sectional chair added that was problematic as well to work through.

I had a wonderful experience here, Marie was wicked helpful and fun to work with.

We had an outstanding experience with Marie at Ashley Furniture in Miramar. From the moment we walked in, she went above and beyond to make sure we were taken care of. Not only did she price-match their online deals without hesitation, but she also showed a level of kindness and empathy you don’t often see in retail. My girlfriend wasn’t feeling well that day, and Marie genuinely cared — even offering her pain medication to help her feel more comfortable while we shopped. That small gesture meant a lot to us and really speaks to the type of person and professional Marie is. We left with exactly what we needed, at a fair price, and feeling genuinely appreciated as customers. If you’re shopping for furniture in the area, I highly recommend asking for Marie. You won’t be disappointed!

The manager James is the best manager I have ever seen so polite took his time with my family after he noticed one of his employees wasn’t giving us the attention that was needed. I didn’t even know he was the manager until after the sale when I asked him for his card. He took his time with us and his employee and sold us a great mattress!!! Thank you James!!!

We had a great experience at Ashley. The Sales Associate, Roxy, was extremely helpful and made the process so easy.

Marie was awesome. So professional, so kind. Great product, too. Thank you Marie for your help!

It was very easy to buy the pieces I’ve scouted out! Mindie was very helpful in the purchasing process.

tl;dr Ashley furniture furniture is low quality, breaks a lot, and their furniture replacement plan does not deliver what they promise. I bought a dining room and chair set from Ashley furniture about 2 years ago. I was sold the warranty by the sales associate who stated that any time there is breakage for the next 5 years, the warranty would replace the furniture. The set look nice at first, but over time, the chair legs started wearing out and breaking quite often. I had the warranty company come out to look at the chair legs. They told me they couldn't fix it, and sent me a gift card. The gift card was less than the current retail price as I bought the dining room table and chairs as a package, and was given a discount at the time. I was told to contact Ashley furniture, and they would replace the chairs for me using the discounted price. When I called Ashley furniture's call center, they were amicable and told me to go into the Miramar Ashley furniture store and they would help me with a replacement. This is where the trouble began. I walked into the store and directed to a counter where there were two people staring at me with cold daggers. I told them about my situation and asked them if they could help me. Steve, who I found out later was the sales manager, didn't ask me about my purchase or the amount I was given to replace the chairs, and immediately told me, that's how warranty works and they couldn't replace my chairs. Of course, I got upset because Steve didn't even begin to have a conversation with me but callously tried to turn me away from the store. I tried explaining to Steve that I called Ashley furniture corporate, and they told me to come in store. However, Steve just started getting more upset telling me that's how warranty works, and I could either purchase a new piece of furniture for full price or go check out the clearance aisle. I wanted to fully get Steve's words captured on audio, so I asked Steve if I could record the conversation, and he told me no, and threatened to call the cops if I recorded the conversation. Later, he ran into his office, closed the door and told me to leave. After waiting for about 5 minutes, and asking Steve again to come out and have a conversation without recording (he forced me to turn off my phone to continue the conversation). I told him that the sales people who sold me the table promised that if there was breakage with the chairs, the chair would be replaced. He told me that he doesn't have anything to do with what the sales people say or do (later I found out he was the sales manager!). He continued to be adamant that I had no additional recourse and told me that I was confrontational and he wouldn't have a talk to me. He then lied about the warranty terms saying it didn't say they would replace the furniture. However, upon reviewing the contract, it states: "If We cannot repair the damage or replace a damaged part, the affected Furniture will be replaced with the same or a similar piece of furniture having an equal retail purchase price as the damaged Furniture." Of course, Steve stated the opposite telling me that this is how the warranty worked and he would not help me any further. Again, he was very confrontational, telling me that he would no longer have any conversations with me, and told me I could purchase a chair at full price while applying the gift card. This would result in a $70 difference to replace a chair under warranty. After being threatened again that I would be trespassed and ignored by Steve, I left and called Ashley corporate. Ashley corporate told me that the store should have helped me replace the chair with the gift card given (as they originally stated), and that they would investigate on their end. Let this be a fair warning for those who want to purchase furniture from this company. Their furniture WILL break, and they WILL NOT honor their warranty. And if you happen to run into a Steve, they WILL threaten to call the cops on you if you're trying to have a conversation with them about the terms of their warranty.

Buyer beware….. My husband and I have bought at Ashley Furniture for years. My complaint is Ashley selling the “Furniture Protection Plan.”(FPP) Don’t do it. It is a horrible waste of your $$$. The company they use takes your request, and assigns a claim number. Then they close your claim with no phone call, no nothing. We have disagreed with their FPP company’s assessment since May 11th. They wear you down until you give up. Not worth your sanity or health.

Ordered online and they do not tell you if you want to return you have 3 days from the delivery date to get your money back. They hide that fact as part of a long return policy which is from a link in their footer. When you try to process refund, it requires talking to them through chat, uploading photos, etc...and then they do what they can to block you, such as saying they can create a case for support who will get back to you within 5 business days and they will let you know what fees they will charge. I mean, this was 5 days or so after the delivery date, and item is in original box? My return reason? Same item was 40% cheaper on Amazon. Who doesn't try to make life hard on customer and charge return fees. Guess I learned my lesson from shopping on this site, will never do it again.

My mom found exactly what she wanted and the sales rep was very accommodating to her needs.

Ashley’s has a fantastic selection of beautiful furniture. I found the perfect dining set for my home!

Moved out to San Diego and was in need of some living room furniture. Came here to check out a sofa and loveseat bundle and was helped out by an enthusiastic and helpful sales rep who just assisted us to the max and made our furniture buying experience a great one. However, be prepared, because Ashley takes pride in their furniture and their prices reflect that. They weren’t too unreasonable if you can pick some things up during sales.

Marie D. Is fabulous so pleasant, helpful and made the process so easy.. She deserves a raise

Great value for the money, however I had to carry my own purchase with no help.

We had the best help fromHamzeh!! Thank you for being so informative and patient. We appreciate your help. Best quality service.

Great salesman. Helped us get the bets seller with ease. No pressure easy chill vibes. Helped get us a great price. Thank you HAMZEH!

Momo helped me get a great new bed and mattress this weekend - he was incredibly patient and helpful and took the time to be sure we found just the right mattress for my needs! I will absolutely be back if I have any other furniture needs in the future.

Hamzeh was a great help and knowledgeable on the products. Great customer service. All other sales persons were also helpful

Hamzel was very kind and patience. All sales rep/ managers seemed friendly

Thank you, Steve for your great excellent service and patience.

I received excellent service. Thanks!

Customer service was great! I had a unique ordering situation that Colton was able to solve! I have used Ashley several times in the past and will continue to do so. Prices are good and they give white glove service!

Ezekiel was very helpful and professional, it was really easy to find what we were looking for with such a great associate at the Miramar Road location in San Diego

My partner and I were in the market for a new couch, and many folks online recommended Ashley Furniture (specifically the one on Miramar Rd). We had already tried Living Spaces but didn’t find anything to our liking. I will admit I was a little skeptical about Ashley Furniture at first — I assumed the couches would look outdated. As soon as we walked in, Marie D greeted us with a friendly smile and was ready to hear exactly what we were looking for. She showed us all of the options that fit what we were looking for (and even some that we weren’t) and did a great job taking into account the feedback we provided about each option, making the next one she showed us a better fit. Finally, we landed on the perfect couch — one that is customizable to fit our space, has performance fabric that is washable (we have a dog and a cat), is super deep, incredibly comfortable, and really durable. Marie was so friendly, didn’t make us feel pressured, and kept it real which we really appreciated. It felt like she was a close friend helping us find the best couch rather than a store salesperson. We’re so excited for our new couch to be delivered. Thank you Marie!

Sales person was amazing. However, I think it’s BS that we have to pay a higher price if we don’t finance the furniture. That’s just not right. We wanted to pay in full and had to pay a higher price.

Ham was awesome! Great service, I recommend him and Ashley..

Easy to access location, parkings available, staff are friendly, patient and cooperative, variety of furniture with different beautiful colors and fabrics, , we took the whole flat furniture from there Special Thank u to the store manager and Mr jimmy for their kindness and help

Marie DeDelva is an absolute ROCKSTAR. Out of ALL our years of buying and using Ashley Furniture, she was the most knowledgeable, kind, relatable, and professional person we have encountered. Everyone is usually out to sell you something, but she listened to our needs and found us exactly what we were looking for. She’s the only person we will go back to see, for any future purchases. A true gem.

The store agent and the intern were very helpful and assisted me very well. It's just disappointing that they don't have stock and needed to wait for a couple of days to get the furnitures.

Momo was extremely helpful. He was patient with us and very knowledgeable in the couches we were looking at. He gave great advice and helped us pick out the best couch for us.

Good selection and prices, but their delivery service and process has been a big hassle. Despite paying $100 for delivery, they won’t let you select the time frame for the delivery and they don’t even tell you when they’re on the way. I had them call me only when they had already arrived at my home (while I was at work) and they said they would only stay there for 10 minutes (not long enough for me to get there).

Salma and James were amazing.

Always fast delv .great people's at receiving dept.

Easy to shop and find the furniture you want.

Great sale person, Hamzeh was very patient and approachable. Thank you for the great customer service 👏

We just bought a bed and two night stands and had a great experience with Hamzeh. He was informative without being pushy, which was appreciated.

There is a customer service here name is Virginia is very disrespectful and very rude .I am a customer with Ashley furnature for years .She has to get fired iI called many times to contact with any sell person in the.store she was telling me I have only one person working in the whole store and I ended not to modify my order

⭐️⭐️⭐️⭐️⭐️ Had a great experience at Ashley Furniture! The selection was impressive, and the team was super helpful throughout the process. Special shoutout to Jimmy and Steve—they were both fantastic to work with! Knowledgeable, patient, and genuinely committed to helping me find exactly what I needed. Highly recommend asking for them if you stop by!

A Traumatizing Experience at Ashley Furniture on Miramar Rd, San Diego I am writing this review not just as a customer, but as a deeply shaken and humiliated individual. What was meant to be an exciting day of picking out furniture for our new home turned into a nightmare that left my entire family—especially my young children—traumatized. On June 16th, we visited the Ashley Furniture store on Miramar Road in San Diego. The store was completely empty—there wasn’t a single other customer in sight. We walked around for about 10–15 minutes and quickly identified three items we wanted to purchase: two chairs and a table. We approached a salesperson named Momo and informed him of our decision. From the start, he seemed visibly displeased that we were only purchasing a few items, despite the fact that we were just getting started with furnishing our entire home. Nevertheless, we proceeded with the transaction. When we reached the cashier and I began filling out my information, I politely asked Momo not to add me to any marketing lists—a simple, common-sense request. At that moment, something completely unprovoked and disturbing happened. Momo suddenly snapped. He began yelling and screaming at me in front of my wife and children, claiming I was the most “difficult customer” he had ever dealt with. I was stunned—I hadn’t even spoken to him much before this moment, let alone said or done anything inappropriate. The entire encounter up until then had been quick, polite, and uneventful. The verbal aggression was so intense, loud, and public that my children were visibly shaken and began crying. My family and I were publicly humiliated and emotionally distressed in a way that I never imagined possible while shopping for furniture. I immediately asked to speak to the manager, who shockingly admitted that this was not the first time customers had complained about this same salesperson. Why is someone with a known pattern of abusive behavior still employed in a customer-facing role? Why has Ashley Furniture failed to act? Even more disturbing, I cannot shake the feeling that this outburst was rooted in discrimination—I was treated with inexplicable hostility and disrespect, and I firmly believe that my race or background played a role in how I was spoken to and treated. We left the store not only empty-handed, but deeply rattled. Since that incident, my children have been having nightmares, and my family continues to relive the trauma of that day. We were verbally attacked, publicly shamed, and emotionally scarred—all for trying to buy a few pieces of furniture. I am currently consulting with legal counsel and intend to pursue a lawsuit against Ashley Furniture for emotional distress, public humiliation, and potential discrimination. This kind of behavior is unacceptable, and Ashley must be held accountable for the toxic environment they allow in their stores. To any potential customers reading this: beware. This is not just about poor customer service—this is about basic human decency. And Ashley Furniture, at least on Miramar Road, has failed us all.

Thank you Mindey for excellent experience. Your opinion and expertise made selecting our new apartment decoration pleasurable.

Jimmy was incredibly helpful, knowledgeable and willing to work with our budget and get us a couch we love. 10/10 sales rep and experience at Ashley’s!

I walked in and new exactly what I wanted. The salesperson showed me four or five options I picked one, he completed the paperwork and I was out of the store in 10 minutes.

My husband and I had a super pleasant experience here looking for a new couch for our home. As soon as we walked in we were greeted by a smiling face, Mr. Hamzeh. He was very friendly and extremely patient with us. He even laughed and pitched in with some of our jokes we were making along the way. He assisted us in getting the best deal possible and kept in mind we were military. 10/10 experience with hamzeh!

I worked with Colton who approached me right away with and friendly greeting. He listened patiently to my particular needs then showed everything that would be a good fit. And he was spot on. I found the perfect living room set. And purchased it! Loved his service!

I ordered some furniture about a month ago and I was charged yet I never got my ordered I kept tracking my ordered and it said it arrived but I never received anything. I called and they didn’t even try to help me it seemed like they don’t even care about their customers. This company seems prestigious but it isn’t.

I had a great experience at this location. It is a big store with plenty of options and great deals. Mindie was such a huge help on getting me the purchase I desired and showed me other options as well. I was able to get a decor piece , a couch and a swivel chair to match. Very pleased with my visit.

Ask for Tisha! This location is beautiful, and the people are awesome! Tisha and her manager were extremely helpful and friendly. I shopped around for months with my family at plenty of other furniture stores and I can 100% say that the Ashley’s here in Miramar should’ve been the place from the beginning! Thank you to their team for the great service and I hope this location continues to strive!

I recently made a purchase from Ashley Furniture, but I have not received all the items I ordered. Despite multiple attempts to contact them, they have not answered my calls or provided any solution. This experience has been incredibly frustrating, and I feel like my money has been taken without proper service. I strongly advise others to be cautious before purchasing from them.

Shopping today at Ashley was enjoyable and fun. We were assisted by Marie. She was very informative, patient and polite. We will definitely refer her to our family and friends.

I'm experiencing the worst customer service regarding my mattress warranty. I've been calling for over a month, and they only tell me they've already sent the message to the warranty and no one has gotten back to me. I call more than three times a week, and everyone tells me the same thing. I'll never buy anything from that furniture store again. The worst part is that I bought something I wanted, and they sent me what they thought was too cheap for me It's stupid to think for yourself, and the person in charge just says, "It's been a while, there's nothing I can do

Working with Marie was an absolute pleasure from start to finish. She made the entire process of buying our new living room set not only easy but genuinely enjoyable. Her professionalism, product knowledge, and warm, friendly demeanor made us feel completely confident in our decision. Marie went above and beyond to ensure everything was just right, and thanks to her, we now have a beautiful and comfortable living space we truly love. I can't recommend her highly enough—if you're looking for the best person to help with your furniture needs, Marie is it!

Jimmy (Jamil) was really helpful in getting our questions answered and got us something we really liked. Thank you for the positive experience.

Ezekiel was very helpful and professional.

Everyone was incredibly kind, informative, and helpful throughout the entire process. They never rushed me to make a decision and gave me the space I needed to figure out what I really wanted. When I felt unsure about which couch to choose, they offered thoughtful alternatives and were very patient and understanding. It made the whole experience feel relaxed and supportive.

I had the best experience today. I was heard accommodated considering recent events. The transaction was quick and painless

Thanks.

Great customer service

Great service. Easy in and out, they had the exact set we saw online and helped find matching end tables. Hamzeh and Momo were super helpful. And saved me money!

Good service ; pleasant clerk

Colton helped my husband and I find a new living room set. He was super friendly, helpful and made our first new furniture buying experience great! Seamless, easy and we can’t wait to get our new set. Delivery time is quick too. Thanks Colton!

Great experience with MoMo.

Incredible service by the staff. They are extremely kind and very knowledgeable. They donated a piece of furniture for one of our clients. The best!

HUGEST SHOUTOUT TO EZEKIEL We initially came into Ashley unsure of what we wanted just from looking online, but knew the vibe we were reaching for. Ezekiel was the first one to meet us and gave us time to peruse the store before getting back to us and allowing us to think outloud on our thoughts without pressuring us to decide on something right away. He also knew when to give us more time and space to keep looking around and narrowing down our options. He was extremely considerate of our time and comfort. After finding and getting a third perspective on what styles could look good together, we felt more certain on our purchase! Ezekiel took time out of his day to really make sure we were happy with our choices. It was clear to us that he really cared about the most satisfaction over just another sale. Going above and beyond as well as truly getting to know us and what we wanted in the time we were there made this Ashley our go to place for future purchases. You can bet on us coming back!! 🫡

My wife and I went into Ashley furniture to get an idea of what we would want to get for a living and dinning room set since we had recently moved into a bigger home, and wanted to update our old furniture. That's when we met Ezekiel. He was by far the best employee there. He spent 3 hours even working late with us to help us find a way to make what we had envisioned in our head into reality. We showed him floor plans and talked ideas out with him too. He even helped move some furniture around so we could be sure the colors when well with each other. Not once did he pressure us to upside for a more pricey item or to make one choice over another. He truly wanted our vision for our new home to become tangible. He was also very fun to work with. We had no idea we spent 3 hours in there!! That's how good his service was. After today one things for sure we will definitely be back to finish furnishing the rest of our home. 10 out of 10 would recommend Ezekiel.

I had a fantastic experience buying couches from Ezekiel. He was friendly, professional, and super helpful throughout the entire process. The couches are exactly what I was looking for—comfortable and stylish. Ezekiel made everything easy, very knowledgeable on all the questions I had about the different products and great communication. Highly recommend him if you’re looking for great furniture and smooth service. Thanks again, Ezekiel!

Went in for new furniture for our apartment and Marie was amazing! She helped us get the best affordable option and made the process easy.

Awesome job 10/10 recommend very helpful

I wish I could give a raving review. My experience falls short due to their resolution team and customer service. I will say, I love love love my furniture and the in store experience. But that is where my satisfaction ends. I’m trying to resolve a delivery error on their end and sadly no success. Their excuse and policy is weird. It has been an endless lack of communication and poor follow-up with customer service. This has been going on for over 2 weeks! I have spent a fair amount of money but honestly no matter the cost, the error should have been resolved far quicker than the purchase to delivery, which was within days. This is disturbing, I hope I never have a warranty issue. I have a feeling they would ignore me until the warranty expired. Update••• As soon as I asked for compensation, guess what, I got an update and a delivery date! Only took the words compensation! I spoke with the customer service manager at the Miramar location. I learned I was not eligible for any compensation. I think it’s interesting that due to company error, who she pushed off on another department. Basically said her team was perfect and not responsible. My understanding is that Ashely Furniture is a company and regardless of whose department it was, she was the designated person to resolve the issue for the entire team and company. Of course by the end of the call, I received my first apology. The call which I wanted over 2 weeks for should have led with an apology. I wish I had spoke to AI, I think I would have had a much more professional experience. Since there are no returns on furniture, I’m stuck. I’m burned. I’m annoyed. I’m disappointed.

Great customer service. I was shopping for a livingroom set and Ashley had alot to choose from.

Mindie was awesome in helping us find a sleeper sofa. Her customer service and professionalism was appreciated. If you ever go to the Miramar location, make sure To look up Mindie is available to assist you.

Ask for Momo. We bought a lot of stuff here. Almost everything in our place is from here. Momo gave us a fair deal, but price a side, Momo's service is exceptional. You don't see those kind of follow up and support anywhere else. I cannot recommend the store and Momo more.

Back in Feb I ordered over $5,000 dollars of furniture from Ashley’s and it was going to take some time on a few of the items to get delivered. Which I understood and was okay with. I went ahead and in good faith planned accordingly to retrieve my items as they got delivered. I bought 2 brand new rugs 1 for my living room and 1 for my dining room. Both of which were going to be delayed more than my other items as they were on back order. Again I was okay with this. I moved out of the area but had access to receive mail and packages at my address so no need to change my delivery address march goes by and nothing. I reach out to my sales rep and she explained that I need to contact the store. I did that as well. April goes by and I’m like there is no way my rug hasn’t been delivered. Called the store and they say it was delivered on March 6. I was shocked as I had been checking daily for my package. My rug was never delivered to me. I called back the store yesterday and spoke with Virginia who was the most disrespectful person I have encountered in my life. She was unhelpful. Put me on hold for more than 10 minutes. Had a side conversation with another employee that she was taking about talking shit too since she is too dense to see that it was in muted and not actually on hold. She was telling me that she has proof of the delivery I asked for a copy of the proof as my community has 5 buildings with the same number so I want to make sure it’s my unit never got that. I explained that even if it was delivered it wasn’t delivered to me the paying customer and that I would like a refund of the money spent or another rug that can be delivered to me she told me no they will not to do that that I’m out my money and my item and that she didn’t care. She was over speaking me and she was so unprofessional and even hung up on me. I asked her many times for a supervisor or manager higher than her and she said there is no one else. I didn’t realize that the CEO worked in the store. She was rude unprofessional a lair and the nastiest person I have dealt with. Even her own employees expressed that she is nasty to a lot of customers and has had many complaints on her due to her lack of support. I am a paying customer who didn’t receive my item. All I wanted was my money back or the item that I purchased I don’t think that was too much to ask for. I will be posting this review daily until someone gets this taken care of the right way. That women needs to be Fired for how she acts and treats customers unacceptable and if Ashley furniture will stand behind her behavior than you lost a customer and I’m in property management so I send a lot of business out but not anymore. Absolutely horrible

Plethora of variety to choose from, wonderful customer service and affordable prices.

Hamzeh and Momo were great. Knowledgeable and friendly.

John is very friendly and helpful

Johnny was great! He was really kind and patient with us as he walked us through the process. We’re so pleased with our experience and excited for our new couch to arrive!

Hamzeh was very knowledgeable and patient during my many questions and gave me a better deal than was on the website. Definitely recommend this location and working with salesperson Hamzeh - he’s great. :)

Had a great experience shopping with Marie, today! She was attentive to our needs and guided us various options. Thank you, Marie!

Very friendly and helpful assistance.

Awful store. Never buy furniture from them. We purchased a table and chair set that was defective, and mis-installed by their delivery people. (Someone from the store acknowledged to me that they don't have their own delivery team, and that some of the people they contract with for assembly and delivery don't do good work. Yet they continue to contract with them). The chairs that came with the table were not assembled correctly, and they wobbled. All four legs did not touch the floor. Ashley Furniture did not stand behind their product. They sent out a "technician" (who had no technical skills whatsoever), refused to believe that there was anything wrong with it. He told me that my floor was uneven (it isn't. We had it professionally graded). Then he told me that the chairs are this way because they need to be on a soft surface in order to be stable. Ashley Furniture refused to take back the table and chair set citing their "no returns" policy. They seem to think that they can sell you defective merchandise and you have no recourse. We had to suspend payment with our credit card company. I cannot emphasize enough that you don't want to buy anything from this company.

Working with Ashley Furniture has been horrible. Purchase your furniture elsewhere. DO NOT BUY THE WARRANTY. Have tried to get 2 things fixed on this couch and both times claim was denied. They upsale you the warranty but don’t cover anything it seems like. The store’s warranty cancels if you move after you purchase the furniture. I had to relocate due to a termite infestation in my home that made it uninhabitable and they were less than understanding of the issue.

Tony was incredibly helpful! I’m definitely recommending Ashley to everyone and make sure they get Tony to help them. Thanks Tony!

Mindy is a great asset to this store! She's helped me both times I've shopped for a couch. Her knowledge on the products and interpersonal skills make her an effective sales rep. I came in for a specific couch that's on the site but not in the showroom. She did her best to help me visualize the couch by showing me other couches on the floor which was super helpful. She didn't push me to other products just because the couch wasn't in the store. And she understood my needs.

Our sales agent EZ was friendly and knowledgeable. He showed us floor models of exactly what we were looking for. We enjoyed browsing your showroom and conversing with EZ, even found a small planter. We will be contacting him once we measure the area and decide whether the kitchen set we selected is our best choice. All in all a very pleasant experience. Sherrill and Dale Horn.

Momo was great!

Mindie and Steve did a phenomenal job and helping us find the furniture we needed for our home. They were friendly, easy to work with and helped us find ways to save by bundling. Highly recommend working with them!

Marie De Delva was awesome and helpful. Super easy, flexible, fast responses. Looking forward for another business with her

I got help from Momo, Steve and Virginia. They helped me get a bedroom set and a mattress that is very beautiful and an area rug to match for the bargain of a lifetime and a lifetime of searching for the right bedroom has finally ended! I appreciate everything you’ve done and for your kindness. I’m sending all my friends and family that need furniture to Ashley from here on out.

Very helpful assistance from Tony who showed me several options that fit my criteria.

Marie did an amazing job helping us pick out a sofa and chair today. She was professional and very knowledgeable!! Definitely an asset to your company !! We went to several furniture stores and no one was as helpful as Marie !!

Marie is amazing! Quick, professional and so helpful. Had a great experience!

I loved, loved, loved, working with Johnny at Ashley! Right when I walked in, I was cruising around the store trying to find the perfect new furniture. I was approached by the friendliest and super knowledgeable Johnny. He demonstrated extreme respect, poise, and graciousness. He had asked me at least a few times if I’ve already been helped or if anyone had said hello to me because he wanted to make sure he wasn’t taking away from his colleagues. Now that’s some mad respect! Johnny immediately helped give me some clear direction and ideas, as I was kinda scattered lol. He made the whole experience comfortable, fun, definitely no pressure, and listened to what my ideal furniture looked like. I was already go to go within 30 minutes! He showed me different styles and was laser focused with how the furniture would fit into my home. I told Johnny I will definitely be a returning customer because of him! Thank you!!!

This store is amazing. So many beautiful options. Hamzeh helped us with selecting a couch. He was very kind and really listened to what we were looking for. We also had a chance to speak with the manager Steve when looking into financing. We found the perfect couch within our budget. The overall experience was fantastic. We will only be shopping with Ashley in the future for any further furniture purchases.

The two delivery employees were very professional and friendly.

My wife and I needed a new master bedroom set and a new Sterns & Foster king size mattress (our third one), so we decided to go to Ashley's off of Miramar road. We were promptly greeted by Steve the store Manager who immediately made us feel like we were in the right place for our furniture needs. We were introduced to the sales advisor Tisha, whose product knowledge and sales acumen were absolutely stellar! Steve and Tisha worked together allowing us to make the best decisions possible on some beautiful furniture, all to be delivered in a couple of days! They are definitely a great team and a huge asset to the Ashley's Corporation! We will return and will send our friends and family members their way:)

Jimmy’s the best! I always go to him when I need something new for the house!

We bought a dresser set and couch from Ashley because of Jimmy Maria’s wonderful customer service. Absolutely wonderful shopping experience where we did not feel rushed at any moment. Great purchase!

(Translated by Google) Marieee helped me a lot in finding my sofa. I loved her service. She is a nice person who can help you find what you are looking for. (Original) Marieee me ayudo mucho en encontra mi sofa me encantó su servicio es una linda persona quien te pueda ayudar a encontrar lo que buscas

Tisha!! TISHA!! TISHA!!!! Thank you for making our experience with Ashley’s so wonderful! Thank you for meeting and exceeding all of our needs! This company could use 50 more of you(management please show this young lady some love) . If anyone is coming to Ashley’s of Miramar please ask for Tisha, she is outstanding. The main reason our family will enjoy our new furniture. 🙂

My wife has been wanting a recliner for awhile now and we found the perfect one here at Ashley’s. Ms. Tisha assisted us and was able to answer all our questions while making it possible to take home the recliner we wanted at an affordable price! She was kind, friendly, and courteous. She definitely deserves praise from us and her management team! Thank you, Tisha for making things happen.

The furniture was top quality and we are happy with our purchase!

We just bought a sofa and recliners at this Ashley store. Marie was knowledgeable about the products and was very personable, not at all pushy. We left to check out other options and ended up coming back. We got an excellent deal.

Momo was extremely helpful. I appreciated his attentiveness. He helped me find a mattress for my daughter’s room that was within my budget. The only reason I’m giving 4 stars instead of 5 is because the woman at the finance desk was cold and dismissive, barely acknowledging my questions with clipped, uninterested responses. The entire interaction felt like an inconvenience to her, making the process unnecessarily unpleasant. Fortunately, the experience with Momo was very pleasant.

We just bought a sofa at the Miramar location. Momo was absolutely wonderful and really helped us seal the deal. He was very thorough and informative on the models we were considering. In the end, we followed his suggestion which saved us money and scored us the better option. Thank you Momo!

Jimmy Maria was very helpful and professional.

Salma was very helpful for us and super fun and funny to work with. Thank you!

We had just moved into a completely new house with absolutely nothing and Marie took the time to help us with our search over the span of a couple days. She was incredibly flexible and helped make everything affordable to us. She also made a little goody bag for our son which he loved. Overall the experience was great, and Marie was the person who made it such a great experience!

I just bought all new furniture for my bedroom, and Marie was so helpful! She was incredibly patient, thoroughly answered all of my questions, and ensured that I got the best possible price for my items. I would definitely recommend shopping at this Ashley location, specifically with Marie!

The Ashley’s team was professional, competent, knowledgeable, and delivered my mattress on time.

The process to buy new furniture on sale was super easy and the warehouse crew were very fast and helpful.

Very good experience! found what I needed, and Jimmy was totally helpful to me.

I had a great experience over the weekend and purchased a small sofa and recliner chair at a great price! Marie D. walked me through my options with a great blend of information and help, giving me space when she sensed I needed time to think through my options, without any type of "pressure" or "salesy" talk that you can sometimes feel when making a purchase. Steve helped come up with a great deal that worked within my budget and I am looking forward to delivery next week!

Great clearance value, on a patio set!

Marie was great and helped me get a deal on a couch!

We walked into Ashley and were greeted immediately by MoMo we told him what we were looking for and he pointed us where we can view bed frames. He checked in on us as we walked throughout the store and told us about the sale they were having. We weren’t planning to buy that day but fell in love with the cabalynn collection and bought on the spot. It was a super quick and easy process! Also the stuff seemed higher quality than living spaces idk why.

On a recent visit to Ashley furniture, Tony approached us immediately as we entered the store. He was friendly introduced to himself and offered any help then left us to explore the store. We browse the bed and left to visit a few other furniture stores, but came back later in the evening to come back to a sofa set we liked. We made sure we sought out Tony and he was very helpful in finalizing the purchase. He was very nice and accommodating and made the entire process. Super easy. Make sure you see Tony if you visit Ashley furniture. He’s off on Mondays and Tuesdays.

Tony is THE associate you want to go see at Ashley store on Miramar road He is : Very helpful A good listener to what I needed and working with the available space I had Very compassionate Very very respectful and KIND!! Go see Tony for your furniture needs!!

Great! 👍 everything went smooth and easy . Love our new dining set and new couch ❤️

Too expensive

Good selection and service

Called to ask how many lift chairs they had on their showroom floor prior to going to the store with my dad who is VERY hard to get around in order to make sure they had more than one or two to pick from. Women who picked up the phone was rude instantly! Said they had them but couldn’t tell me how many. I explained I just needed to know if they had one or two to pick from or more like 8-9. That I didn’t need an exact number but because of mobility issues I wanted to make sure we were able to make it worth getting out of the car. She told me she didn’t have time to do that. I asked if anyone else was available and she said no. We are all busy. NOT IMPRESSED. 2/24/25. 1220pm phone call. Even if she would have said can you call back or asked for my phone number but she all but hung up on me.

Jimmy and Steve helped us complete a major purchase for a new home over a couple of visits. They were very professional and patient as we worked through the process. We have been happy with this experience and look forward to the delivery.

Once you placed the order, nothing could be changed unless you come to the store second time. Also, you have to wait until the customer service person stay here with the manager together. We waited from 10am until 1pm to wait the customer person showing up to make a simple change.

Salma was very helpful and efficient. We knew exactly what we wanted and she provided quick service, answered all our questions and very friendly too.

Marie is amazing! She helped us find a great new mattress, dining table, and chairs among other things. She is highly knowledgeable and went above and beyond. Highly recommend her and we’ll be back to work with her again.

Went there to look for a pillow and immediately was greeted very friendly and helped with immaculate service

I had a great experience shopping for a sectional at Ashley Furniture, thanks to Mindie, the sales associate who assisted us. From the moment we walked in, she was incredibly helpful and made the entire process quick and easy. She took the time to listen to our needs, offering thoughtful suggestions. Mindie’s knowledge of the different styles and features of the sectionals was impressive, and she helped us find the perfect fit for our space and budget. Her friendly and professional demeanor made the shopping experience stress-free and enjoyable. Highly recommend working with Mindie if you’re looking for great service and a smooth purchasing experience!

Marie was so awesome! She helped us find the sofa set that was our perfect fit. Ask for her for the best shopping experience

I had such a wonderful experience working with Salma! My partner and I were incredibly picky during our recent couch shopping process, and Salma was an absolute saint. She was so patient with our super pickiness. She had an answer for all of our questions, for example material type, washability, etc. Thanks to Salma, we finally found the perfect couch in our price range. I highly recommend her to anyone looking for a stress-free and positive experience.

marie took great care of us! she is an absolute delight to work with ! she helped us pick out stuff of high quality! love her services! would definitely go back again

Marie and James were awesome! Friendly snd great customer service! Would recommend!

Tony helped us buy our couch! He was so helpful and nice. Funny and kind too! 10/10 would buy from him again!

Wonderful customer service! Marie was wonderful and so fun to work with in helping me pick out mattresses!

Great team very friendly and highly recommend!

I had the pleasure in meeting Marie today at the Miramar location. Thank you for the great service and for your assistance picking out my new furniture!

The staff that help me was very nice

I was lucky enough to have Marie helping me. She was so patient, fun and kind. I needed new everything for my new apt so she must’ve spent a few hours helping me decide. Never done this before and so I felt lucky having her by my side. She was very knowledgeable about every piece of furniture and made sure I sat down and tried every couch we looked at lol shopping for a bed was my favorite. She made it fun and relaxing and I really trusted her input on things. Then the store manager James stepped in to help with finalizing the deal and he went above and beyond to make sure I walked out a happy camper. Even through in a favor for me which I really appreciated. Everyone in the store was super friendly and made it a good first experience. Highly recommend checking this store out. I’ll definitely be back again once I upgrade to a home :)

My sales person was attentive and very knowledgeable. Perfect

Had a great experience at Ashley, was in and out the door in under 30min with a brand new couch ordered. We were immediately greeted by Mindie who was both very knowledgeable and friendly and showed us multiple couch options throughout the floor that matched our criteria and measurements. We found exactly what we were looking for at a great price with Mindie’s help and are very happy about our new purchase which will be delivered in a couple weeks!

Marie is a great sales rep. Relatable, friendly, customer service oriented.

Furnished my whole apartment in an hour, wish I had room for more of this beautiful stuff. Thanks Tony.

Tony was excellent! Very helpful and accommodating. Couldn’t ask for a better salesman.

Marie was a pleasure to work with. She was super helpful with measurements, and knowledgeable about the product. The delivery experience was also so professional and friendly. Very happy with my purchase and experience.

Salesperson was helpful yet didn’t follow us around. We chose, she sold. Delivery hasn’t occurred yet so didn’t do 5 stars

Are sales rep was very curious and respectful. He showed us exactly what we were looking for.

I recently visited the Ashley Furniture store on Miramar Road, and I was blown away by the exceptional service I received from sales representative Marie. She was incredibly knowledgeable, patient, and went above and beyond to help me find the perfect furniture for my new apartment. Marie took the time to understand my needs and style preferences, suggesting pieces that were both functional and aesthetically pleasing. She was also very informative about the different materials and features of the furniture, which helped me make informed decisions. What truly impressed me was Marie's dedication to ensuring my satisfaction. She followed up with me after my purchase to make sure I was happy with my new furniture and to address any questions or concerns I had. Her attention to detail and personalized service made me feel valued as a customer. I highly recommend the Ashley Furniture store on Miramar Road, and I especially want to acknowledge Marie for her outstanding customer service. If you're looking for high-quality furniture and exceptional service, I encourage you to visit this store and ask for Marie!

Tony (Sales Rep) & Steve (Sales Manager) we’re great. Tony helped us purchase the chair we wanted on the terms that worked for us. Steve supported him with answers when we needed information. Great experience. Need some furniture? Ask for Tony.

Jimmy Maria was very helpful. He helped me find the various items I was looking for and offered some thoughts I had not considered. I highly recommend Ashley in general and Mr. Maria, in particular.

We went yesterday to look for a matress and Tony was very kind and helpful. He answered all our questions and helped us pick the right matress for our needs. We're very excited for it to arrive! Definitely recommend to anyone looking to upgrade their mattress. Ask for Tony! hes the best :)

My fiance and I purchased a dining table and chairs from Ashley, and Tony made it an incredibly easy and smooth process. He treated us kindly and fairly, and was able to offer a discount through a sale that was running at the time. It was great working with him, I would highly recommend seeking him out if you are going to Ashley!

Excellent service and great variety of delivery dates!

Marie made our furniture shopping experience a breeze. She was incredibly friendly and helpful, and made sure we got the best possible deal on our new couch. She was so great that we’re planning on going back to Ashley for our next round of furniture rather than just ordering online because we know she’ll take care of us and make everything nice and easy!

I bought power recliner, when I got home I plugged in into power outlet but the recliner is not working, I called the store manager he said I need a new power cable he is going to order a new one for me but I’m still waiting I call him every day but no response from customer service, I’m stuck with a recliner is not working, I’m so sad and frustrating with Ashley furniture

We worked with Marie and the store manager during our visits. Both were so helpful in trying to finalize what configuration we wanted for our new couch as well as what mattress would best suit our needs. Very friendly, and genuinely cared about or questions/potential concerns and need to come back a different day once we had time to get measurements and decide what we wanted to do. I cannot recommend her (or their manager) enough. We will continue choosing to go to Ashley for our furniture needs!

Very friendly and helpful, found what we were looking for.

Mindy was fantastic. She guided us through the store and made sure we could find what we were looking for.

Marie is a great sales person, super friendly and informative. She provided a great presentation of what we are looking for. Highly recommend.

Both the Salesperson and manager were awesome. They helped me and went out of their way to meet my needs. It was a smooth transactions . Thank you so much

Marie provided us with exceptional service. She guided us through all our purchases and appreciate her immense knowledge on the products.

Turned out not to be the best quality, for a couple of hundred dollars more I could have gotten real leather reclining power sofa and love seat at Bob’s Furniture instead of the faux leather ones I got at Ashley as clearance.

Marie was the best! please stop and and ask for her to help you out

Friendly professional service…

Marie was great!!

I have been on the hunt for the perfect kitchen table for months. Should have started with Marie at Ashley! Told her what features I wanted and she immediately showed me 3 tables that fit the bill. One ticked all the boxes so we purchased that one. Bonus- found a side chair for our living room. Thanks for the great customer service, Marie!

Service was phenomenal and actually was able to save some money. I recommend asking for Marie and she’ll get you taken care of!!

Horrible online customer service; I have been waiting over a month for a small part replacement and being told by a contractor that I may need to wait for two more months. Now, requesting a return and a refund. Overall, a very disappointing experience.

Great experience all around.

Marie was very helpful with assisting me in choosing my furniture. I highly recommend her.

Tony took care of us! Helped us find what we needed!

Disappointing Experience. The lack of customer service was glaring. It took far too long to be acknowledged, and there was no greeting or sense of welcome upon arrival. The bias in the way customers are treated was noticeable and left a bad impression. In comparison, shopping at Living Spaces has always been a much better experience. I strongly recommend that management invest in proper training for their associates to improve customer interactions and overall performance.

Disgusting. Go somewhere else.

Marie was very professional and answered my questions on the modular sofa I purchased and helped with measurements to insure a hassle free delivery

They spam you after you buy something.

Marie was awesome!!! She was professional and listened to all of my family’s needs. Then she recommended the perfect couch! I will definitely be back

Wonderful, friendly, and knowledgeable staff. Great furniture.

Marie was awesome! Kind and patient..and took in what I was looking for..highly recommend to see her! She is the Woman!!!!

I worked with Steve to complete a phone sale and had a very good experience. Despite my numerous questions, he was very patient with me, which was so welcome due to the stressful nature of my upcoming move. Very good service—thank you!

Had a great experience with the staff at this store! Very accommodating 🙌🏽

Customer service people were very friendly & courteous. But I was not approached or welcomed when I walked into the store.

Great experience. Sales person did a good job.

Marie was a great help! Very detailed and friendly! Made our shopping experience such a pleasure!

Robert Dennis made the experience for me to return and purchase the Larce Couch. He had great people skills and made you feel comfortable when communicating with each other. I recommend asking for him on your next visit.

Lousy service, they don't want to sell, it's Black Friday!! I was specifically coming for a furniture piece and came from far away, they told me they couldn't sell me anything, because that area was “closed”. I was ready to take the item home, but the manager didn't even want to give us a minute of his time. This was my second visit here, the first time a sales woman didn’t even want to make eye contact with us, I guess we weren’t dressed nice enough for her. Never coming back to this Ashley store, I recommend you go somewhere else.

We purchased a large sectional and an ottoman. Jimmy was extremely helpful and friendly. He managed to find some non-published discounts and worked with us to find an ideal delivery date.

Marie helped us purchase our Tempur-Pedic bed and a few other pieces of furniture. She was very patient and knowledgeable. Buying furniture is usually a bit of a hassle but she was very accommodating and made everything very simple. She's the person to work with when shopping at Ashley's for sure!

Excellent service! I just left the store having purchased a beautiful sofa and chair as well as a few throw blankets and I must say the customer service was astounding. The manager Steve was very helpful and secured us a VERY generous discount and an employee named Tony was just as informative helping us from the very beginning and answering all our questions! If you're looking for great prices and even better customer service look no further than Ashley.

Just run away from this store. This place is a scam! They will push you to buy without telling anything about their no-return policy (Momo was my sales rep) even if you're returning the next day. Even worse - the lady at the store just hangs up my phone call when I am still explaining about the concerns. Never seen anything like this before! Not going to allow any one I knew to go here.

Excellent customer services, very knowledgeable on all the products , thank you so much to TONY , if you stop by Ashley you should definitely ask for him !

The experience dealing with this store/company has been abysmal. We purchased a multi-piece sectional on 11/10 and told it would be delivered on 11/19. We removed our old couches to prepare, and on 11/18 were informed of a delay due to “backordering”, pushing the delivery to 11/27 instead. Shouldn’t they have been able to see that it was backordered originally? After much hassle of speaking to a human being we were able to get the delivery moved up to 11/21, after the pieces came in to a warehouse. Delivery was fine but immediately, like IMMEDIATELY we saw that a piece was broken (picture here). Attempting to get that resolved is its own hassle, as it’s impossible to get hold of anyone who can actually assist. TBD on when they’ll be able to replace this very broken piece. So much unnecessary stress right before hosting for the holiday - no thank you.

We went there to buy a sofa and Mr. Jimmy was there to assist us, who was very freindly and courteous. Not to mention, collection was wide and we found what we were looking for.

I came to Ashley’s to browse for some couches . Marie approached me immediately and answered all my questions on the new furniture we got . Steve the manager and Marie were amazing very helpful and knowledgeable on all their products . Thank you both for all your help .

Jimmy was a pleasure to work with. We found everything we were looking for at a reasonable price.

Good selection! Had a great experience, foud just what I needed to complete my new home. Thanks again for all your help, James!!! 😊

I recently visited Ashley Home store and had a fantastic experience. The store has a wide selection of high-quality furniture, and the manager James & Marie were incredibly helpful and knowledgeable. They took the time to understand my needs and helped me find the perfect pieces for my home.They even provided us with sweet treats, which was a lovely touch! I highly recommend to go to James the manager & Ms. Marie for any home needs! Excellent customer service <3 Thank you.

Marie was the best customer service EVER if you need furniture please go see her , she will get you right !!!!!!

We tried to purchase something and could not. The supervisor, Virginia, was rude and completely unhelpful, like she didn’t care. We were told we could not check out until the associate was finished with their current customer. We left, without purchasing anything.

Jimmy M. did an amazing job helping us find the right couch!! He was patient and took the time to make sure all of our questions were answered. The overall experience was wonderful with all the help we received from all of the staff we encountered!

Marie was amazing! She got us an amazing deal furnishing our 3 bedroom 3 bathroom townhouse with solid furniture that is a block from the beach. This furniture will compliment our wolf/subzero/cove kitchen, and ocean view location! Thank you so much!!

Delivery was prompt and they were courteousZ

Marie took excellent care of what I was looking for and got it done quickly.

Marie gave us the best customer service!

definitely recommend james

Found everything I needed and beats IKEA quality! Great customer service

awesome service, manager got me the best deal in town.

Nice place to shop within your range. Could be more could be less.

Marie was the best! Helped us so much, made us feel very taken care of. So excited for our couch!

Shoutout to Marie and Steve they help me out with a bed frame and therapeutic mattress

Ashley has such an incredible selection. And Jimmy was a phenomenal employee who made things so easy. I know where I’m getting all of my furniture from now on.

I had a great experience with Ashley furniture! We live in Iowa and are moving to San Diego. We went to then Iowa City store and found items we loved. Christy helped us, and spent so much time and was so caring. She then sent us to work with the store in San Diego, where we were able to handle the order and delivery details over the phone. We worked with Marie, who is a rockstar. We don’t have our furniture yet, but are hopeful all goes well with delivery and set up.

Berry helpful sales person love our couch!

Marie was amazing and very helpful. Everything was smooth and had a great experience.

Perfect experience with Marie 👍she’s so professional and patient 👏 Steven brown was very helpful and so friendly manger and I like how he helped me out with fill my whole home

Great service and very knowledgeable!

I got a beautiful Cal King Bed and 2 bedside tables for a great price and they are beautiful in the room. They are very nice quality. I’m very pleased with my purchase

Ashley Home Store was terrific to work with. Mindy was our sales rep and she was very responsive and helpful. Delivery of the furniture was fast and the delivery men were very careful with the furniture and respectful of their surroundings ( walls, stairs, other furniture, etc,) Ashley Home staff communicated about the delivery every step of the way. And not to mention we love the furniture 😀

Our sales rep gave us some great decor advice @ checked measurements to make sure everything would fit. He knows a lot about the products available: our sofa has washable cushions! He even helped selecting our recliner! He also let us know about follow-up: emails etc. And we discussed delivery day. Such valuable info! We’ll return for additional items as need arises! Thanks Mimi!

Our shopping experience was professionally handled. Sales staff were knowledgeable and helpful.

I found the exact dining room set that I was looking for, thanks to salesman Jimmy Maria. He pointed me in the right direction and showed me options then gave me space so I could take my time finding the perfect set. Highly recommend!

Great service, was attended Marie

Looking for a deep couch with comfort in mind. Our son bought one first and we liked it on a recent visit to seattle. Style and material were the answer. Happy with the set so far.

The people have been very nice & helpful always going the xtra mile to make sure we got all the discounts that were available.☺️

The store has variety to choose from and the sales person Momo was very knowledgeable of his craft easy to talk to.

Under new management - Winter 2024!! Much cleaner, easy to find things and nice sales people! Do your holiday shopping now! Would recommend the furniture protection for five years!

Marie went above and beyond! She is so kind and helpful, definitely recommend working with her for everything, especially a mattress!

Amazing customer service, had help finding everything I wanted. Go to marie for the best sales and great deals!

They have a very bad return policy

Marie was super great and so nice! She helped my wife and I choose exactly what we wanted. I would most definitely recommend a friend to come to Ashley’s and shop and get help from Marie and James. They were incredible! 🫡

Marie was great and has a great smile.

Great experience. Fast and friendly service. Marie was awesome!

Marie was awesome!

Salesperson Marie was amazing, she was both professional and fun to work with! We came in to look at a few sectionals but felt confident enough to purchase one on the spot. She was great with our energetic 2 year old being with us and we're impressed with the warranties the sectional comes with.

5-stars for Marie!!! She totally helped me feel comfortable with my purchase of the lindyn loveseat with chaise. SO excited and thankful for the great customer service!

Marie De Delva was great!! Friendly and so knowledgable!

My experience at Ashley has been great, thanks to Marie! She’s so warm and kind, and if you need help, she would be the right person to go to :)

I had a very positive experience at this location. I was helped by Momo, who was very kind and took the time to show me the best mattresses that would suit my needs. He also helped me pick out a bed frame and recliner chair and was able to get a great deal for me.

We worked with Marie and she helped us get the perfect couch and mattress for our new home! Thank you very much!

Marie was an amazing help!! Thank you so much and we're looking forward to getting our fancy furniture!

Marie was the best! Most helpful, had lots of experience and product knowledge. Not pushy, just helpful. Highly recommend her!

Shout out to Marie ! Came into Ashley today and she was the greatest ever. Very knowledgeable on all the furniture etc.. thank you again!

Really bad experience with sales representative ‘Momo’. Lost a potential sale and a loyal customer.

Probably the worst Ashley store experience ever. We were greeted by a person named Momo, who was not interested in selling or answering any questions. We went there with clear intention to buy a king bed but unfortunately this guy just didn’t want to sell. Ashley just lost a long loyal customer.

Marie was a great help in finding our sofa for our living room. Easy and quick process. Definitely would come back!

Jimmy was really cool, let us do our thing and made it easy to make a decision. Found a very affordable couch purchase!

Jimmy was GREAT! Very helpful in helping us pick the perfect couch. Price was beyond fair, and the process was super easy. Thank you Jimmy!

Deceptive Financing Practices – Buyer Beware I purchased furniture from Ashley under the impression that I was signing up for a 5-year, no interest payment plan. What they failed to disclose was that they had split my purchase into two separate agreements, with a large portion on a 12-month payment schedule. When I reached the 12-month mark, I was hit with thousands of dollars in interest charges. Attempts to resolve this were completely denied. This kind of shady business practice is incredibly deceptive. I would highly recommend avoiding Ashley Furniture and their financing options. Buyer beware!

Working with Marie was amazing! She made our experience smooth and helped get us the best deal🫶🏼

I had an amazing experience at the Ashley Furniture store in Miramar thanks to Marie! From the moment I walked in, she was warm, welcoming, and incredibly knowledgeable. She helped me find the perfect furniture for my home, offering great suggestions that fit my style and budget. Marie went above and beyond to ensure I was satisfied with my choices, and her customer service was outstanding. I highly recommend visiting Marie if you’re looking for quality furniture and a fantastic shopping experience. Five stars all the way!

Marie was super helpful and engaging with us while we were picking out the right dining room table. She was also super nice and passionate about helping her customers find the perfect piece of furniture for their home!

Worked with Marie to furnish pretty much my entire apartment. She spent almost 4 hours with us to get everything we need. Amazing service!

Amazing furniture at an even better price. Their products were good quality and looked perfect in our apartment and cost significantly less than other furniture stores I visited. Jimmy was exceptionally helpful!

Marie was very knowledgeable and helped us find everything we needed. Will definitely recommend to friends and family!

I was pleased with the couch and carpet I bought from Ashley—both were reasonably priced and of high quality. However, I am now reconsidering purchasing a bed frame from them due to a troubling experience with their delivery driver. The driver exhibited unprofessional and inappropriate behavior, asking intrusive questions about my personal life and relationship status and making me feel uncomfortable in my own home. Additionally, he contacted me on my personal number after the delivery without my consent. I am concerned for my safety as this individual now has my address, phone number, and full name. While I understand the delivery service is outsourced, Ashley Furniture is ultimately responsible for the actions of its representatives. I no longer feel comfortable using their services, as I am worried about encountering similar issues in the future. Moreover, I find it difficult to report such behavior, which only adds to my sense of insecurity. Consequently, I will not be returning to Ashley Furniture.

Marie has been nothing but amazing. She greeted us from our first step in the store. Advised me with regards to Acima to the tee and was able to find me exactly what I wanted within my price range. A wonderful personality and the knowledge you expect from them. The store itself is huge and stocked with more variety than I expected. IKEA could never lol. The process was smooth and easy. My main job was to sit, relax, and wait. Thank you Marie!

It's a big store with many options. Only thing is that you need to understand that the customers sometimes need space to see around and sit on sofas to get a feeling. Having someone follow you on your tail is very uncomfortable and probably the reason why we ended up not buying what we liked.

My boyfriend and I went to buy dresser drawers and counter chairs! David was exceptional to work with! David gave us great advice, had great customer service and was really easy to work with. We enjoyed our time and look forward to coming back again soon!

Appreciated the manger at the store being thorough and quick in helping us purchase our furniture. I’d recommend working direct with management versus direct with the sales team on floor. Your experience will be much better

Marie made this experience phenomenal and worked with us to find a dream couch. Thank you!

David gave me a great experience at Ashley Furniture! I needed a new mattress but really wasn't sure what I was looking for. David took his time and showed me several mattresses, helping me narrow down my needs, explaining benefits and features, and having me test out the models until I found the perfect one. He was so helpful and not pushy at all; he's a true professional. I'd definitely come back and see him in the future if I needed other furniture. If you need a great night's sleep or just want to get some new furniture for your house, come here and ask for David! ♥

Marie really knows her stuff! Knows the sleep department inside and out and how to match you up with your needs.

My husband and I went in for the very first time looking for a couch and a dining table and we came out with both! Andres was very helpful and explained how the purchase and delivery were going to work and he answered all of our questions! Great service and easy to shop!

Excellent service, David was very helpful and made the whole process very easy for us

David was very helpful in our purchase for a new mattress and bedroom furniture. I loved that he was informative and never pushy. Always ask for David, you will not be disappointed. I am definitely coming back!! ⭐️⭐️⭐️⭐️⭐️

Marie and Puya were very helpful and professional during the process. We appreciate their service and will definitely recommend going to their store in the future.

Had a great time shopping at Ashley’s! Went in to canvas some couches & other items and David was really knowledgeable and had great advice! Ended up coming back to order our couch that we really enjoy now!

Wonderful customer service, excited to receive my couch!

David was awesome and got us what we wanted.

David is excellent communication, great empathy, effective problem solving , provides attentive service and excellent service. .Awesome job. Thank you we appreciate

Robert ,Virginia & Tisha are awesome, excellent customer service. I had a great experience purchasing a couch from this location.

David was great help with all our furniture questions!

David is the Best. He helped me a lot and explained everything. Made my wife and me a happy camper with the help of David.

David was a great salesman. Helped us find a great platform frame for a twin bed.

Farah is so knowledgeable and helpful.

Mr. Jimmy was so helpful, kind and respectful. He made it so easy and hassle free to choose, purchase and walk out feeling satisfied and excited for our new furniture. I know we will keep coming back to this location to come back for Jimmy’s assistance. :)

I had a great experience here! Robert was super kind and helpful. My baby boy was shopping with me, so my hands were a bit full. Robert loaded all the art into my car. The art, by the way, was purchased at a very low price! Make sure to check out the clearance section!

Jimmy was great helping us find a couch for our new home. We are so excited with what we picked out and can’t wait for movie night at our place!!!

I had a problem with the color of my coffee table after it was replaced because of an issue. I went into the store and spoke with Virgina who in charge of the Customer Service department. She was super positive and willing to help me. She was able to order me a new table top and put my wife and I at ease. You can tell she went above and beyond and I couldn’t be more appreciative! Thank you Virgina

Jimmy was a big help finding the right bed for us.

Jimmy was so helpful and patient. Will go to Jimmy again when we need another purchase!

Pouya and Tish are Amazing!!!! They were both so helpful!

Good collection, great service!

My husband and I visited Ashley Furniture yesterday and were warmly greeted by Mo Mo. He listened attentively to our needs and was incredibly professional, patient, pleasant, and helpful. Mo Mo never tried to push any deals or suggest what we should buy. His manager, Pouya, was equally professional, patient, pleasant, and helpful. We purchased us a full bedroom and patio set. The exceptional service is why we have been loyal customers of Ashley Furniture for 10 years, and we plan to continue for another 10 years. Thank you & Kind regards, Jamel & Jacquelyn

Jimmy Maria wasn’t only the kindest sales representative but he was definitely very supportive and knowledgeable. The management team was introduced to me too and they were very kind. Store manager has a 5 star dress appearance too. Thank you Ashely Team for the easy shopping experience.

Mr. Jimmy Maria was able to effectively and efficiently help us find the right piece of furniture within our budget. He was excellent and incredibly knowledgeable. Recommend Ashely furniture and in particular, Mr. Jimmy 100%

My experience here at Ashley is excellent. Mindie is very considerate and thoughtful. She suggested a great dining set and sectional sofa to match the style of my home.

Very good experience with Farrah and Andres the manager. Thanks

Jimmy was great, I could tell how much he wanted to help us with our purchase.

I bought an entire bedroom set and kitchen chairs here, including the 5 year warranty, and was never once told there is a zero return policy. I dropped thousands of dollars at this store and once the furniture was in place at my home I decided the night stands were a little too large for the area. I even kept them wrapped and in perfect condition and called to see about returning them for something smaller but apparently they will not allow that and now I have two $450 nightstands that I have to work around. I liked the store before this and have shopped there previously but I am so angry this is the policy they have in place. It feels very disrespectful and I regret ever having been a customer.

Great service. Jimmy Maria provided excellent service! Answered all my questions very friendly .

Mindy was fantastic and helped me with all I needed for my new move!!! Thrilled with my experience

I recently bought a bedroom set and mattress from Ashley Furniture, and I couldn’t be more pleased with my purchase. From start to finish, the experience was seamless and enjoyable. The quality of the bedroom set is exceptional—solid construction, beautiful design. The mattress is incredibly comfortable, providing the perfect balance of support and softness for a great night’s sleep. The customer service was outstanding. The staff was knowledgeable, friendly, and helped us find exactly what we were looking for without any pressure. Delivery was prompt and professional, with the team taking great care to set everything up perfectly. I highly recommend Ashley Furniture to anyone in need of high-quality furniture and a stress-free shopping experience. We will definitely be returning for future purchases!

Jimmy was a cool guy and helped us out a lot give that man a raise

Had the best experience shopping at Ashley’s furniture today. I’ve been looking for the perfect couch for the past three months been to multiple furniture storage. Nobody had what I was looking for. But I found a very good couch. Great quality sales for Mindie was the best I showed her pictures of the floorplan, and she recommended several options which I really needed. I highly recommend this store and Mindie!!!!

Jamil is the best! :)

Jimmy was super helpful looking for a new bed and Mindy was a great help in getting our new couch!

We were able to find a bedroom set that met exactly what we wanted. Thank you Tisha for your help! We appreciate the great customer service.

It is a sells person assistance. Which I found very helpful. Good deals nice furniture

We just bought our living room furniture from Robert Dennis. He was amazing to work with. He didn’t hover over us or be too pushy. We will definitely go through him when we come back to buy our bedroom and office furniture.

Jimmy Maria was very nice and helpful wonderful service 10/10 recommend

Excellent experience here. We came in to look for an adjustable bed for my dad, who would be discharging from the hospital, so we needed a piece that would help improve his symptoms and not worsen his physical health or abilities. Mindy was very patient with us and was also very knowledgeable about the ins and outs of each mattress. She put us at ease during the whole process, as anyone knows, finding the perfect mattress, especially for someone else, is not an easy process. Even the manager who was there this morning, was extremely helpful, too, as we needed the mattress, right away. We truly appreciate you guys! Will be coming back again :) Ask for Mindy, next time you guys visit!

Our sales person Momo was extremely professional and patient with me and my family as we searched the entire store for two complete bedroom sets and two premium mattresses for my daughters. Highly recommend the service and quality received today at Ashley Furniture the manager was also great extending discounts for all cash deal not to mention the beautiful table piece our salesperson Momo kicked in for making the deal happen A+++++

Great selection and customer service. The person who helped us was Naz, he was extremely helpful and attentive without being pushy. We really enjoyed our experience with him and found the exact oversized chair we needed!

Good selection of attractive (as well as unattractive) sofas. Poor selection of coffee tables. Sales staff very attentive. Decent prices. Be aware you will pay quite a bit for delivery.

Andres was so nice and helpful! The showroom is so large and they have tons of options! 10/10 would recommend to everyone!

Mindy was extremely helpful. The sofas I chose on line weren’t available. After asking how and where the sofa would be used, she showed me one that I would never have chosen myself. It is perfect. I love it. Thanks, Mindy!

Andre was awesome! Highly recommend.

Our sales person, David Lake was excellent!!!VERY helpful in the store and followed up about our purchase on his day off! Just had our delivery and I want to add 5 more stars to the delivery people!!!!

Always a positive experience coming to this showroom: Salespeople are friendly, value is excellent. Mindy and Pouya were great to work with. Very satisfied with our purchase!

Mindy was awesome. I had a number of items on my list to purchase. She made the entire process easy and efficient.

Couch was delivered with damages to the leather from the store and the delivery company. They admitted it, filed a claim, but nothing came of it. Honestly I want to keep the couch and have the delivery fee refunded. I paid 200 bucks for a 3rd party company to damage my couch???? I expect the couch to be beat up in the years to come, but i'd like to do it myself, not have it show up broken in lol

Mindy was a great help today, getting our purchase together quickly and simply. Great customer service at this store. Wife and I recognize how stressful furniture shopping can be and have dealt with our share of issues, but never from Ashley and this is our store of choice. Thank you Mindy!

It was very nice help from Tisha Ashly Miramar San Diego she was honest n sweet

Mindy and Jimmy were great. Both helped us pick out the perfect furniture for our new home! Huge store with a great selection. We will be back to the store soon. Our home delivery also went very well. Ashley never fails! Thanks again, Mindy and Jimmy :)

Extremely nice and friendly team. Loved the group at this store!

Tons to choose from and very reasonable prices

Robert and his manager andres did ana amazing job helping us find and finance everything we need. 10 out of 10 service. Highly recommend this location

We had the pleasure of working with Jimmy Maria. He was so warm and welcoming as soon as we walked in the door. He let us explore the showroom on our own, but was never too far away to answer any questions. He treated us like family and we are forever grateful. Looking forward to our new bed frame. If you ever need help buying furniture, Jimmy is your guy!

Mo Mo and Pretty help us out a lot we are so thankful for having them they gave us so much Information. We bought the tempur pedic mattress, sofa and sofa love seat Mo Mo helped us out a lot we are really grateful thank you so much Ashley.

Momo helped us he was very knowledgeable and friendly

Our first experience at Ashley Store was phenomenal. We are very grateful to have met David Lake on our visit. He is very knowledgeable about their products and answered all our doubts. He made our shopping easier and fun. We will come back just because of him. It was worth driving those 35 minutes. Five stars to David, make sure you ask for him if you visit.

Great service and a friendly staff.

My experience today at Ashley Furniture was great! I bought a really comfy couch on clearance for an amazing deal. Sam was a huge help! I will 100% be back when I’m in need of any other pieces of quality furniture. 👍🏽

Sam was an amazing helper through our process of finding the perfect couch he gave us need to know details and made the process go very efficiently.

Very nice store with lots of selection and the best part there was never any pressure to buy any certain item or anything for that matter. However I did get a nice recliner for Father’s Day that my Son and Wife got me . Thank you, you two, I Love you !!!

Sam had great customer service. He was so helpful and kind. He really made my finance and I feel welcome.

We were assisted by a very helpful and accommodating staff, Sam. Everything from selecting and choosing the right furniture we need up to offering the best deals he can give went well. We ended up buying another item which is not part of our plan!😄

I needed a barstool for my home office, and found exactly what I wanted at Ashley. Their products are not always the highest quality, but pricing is good and they have a nice size warehouse.

Sam was a wonderful person, he showed me around the entire store and helped me make a decision. Very helpful!

Great experience. We quickly found the couch we loved. Jimmy Maria was friendly and informative. He helped us find what we were looking for and even had good suggestions on how to make it fit.

I recently purchased a bedroom set and mattress from this store. The mattress gives me back pain and I cannot sleep on it. I reached out to Ashley customer service for a return or exchange. I went to the store as well. They do not accept to return or exchange it! Ashley simply does not have return or re-selection options! When other companies like Costco, Amazon, Wayfair, IKEA, Big Lots, and so on all accept returns, some even after a year!, why would I buy furniture from Ashley again? Especially in a situation that I have to return or exchange an item? I won’t buy anything from Ashley again! Update: Check out the owner's response below. You think they supported? I emailed and they did nothing! I have a mattress now that I cannot sleep on it; they did not accept to return or exchange it. They don’t care about you or your satisfaction, they just want the money!

I liked the services and MoMo helped alot to found out the good deal. Thanks MoMo

Mindy gave us the best customer service!!

After lots of work with my indecisive self I had to write a review to applaud the wonderfully patient and kind staff here at Ashley furniture. Initially we spent about an hour or so here searching for a new mattress as well as a brand new couch. This was our last stop after Jerome's and a few other large stores and we started to lose hope. Thank goodness the selection was the best, and even better the employees were incredibly patient. If you're anything like me you nitpick every detail before making a large purchase and take lots of time to think things over, especially when you invest in items you're going to be using everyday. The manager Andres assisted us with every question and we had such a wonderful experience while he helped us. Whoever is in charge, give this man a raise! My partner and I had about 1000 questions as we picked over the different mattresses, and he made it a point to answer every single one he could. I never felt pressured or hurried to buy or leave, despite arriving an hour before closing! He even assisted us as we ended up deciding on buying a last minute piece of furniture. I'm sure it would drive anyone crazy, but he assisted us with a smile on his face even after finishing up our paperwork past closing time. This should be the standard for customer service. Keep hiring people like this and we will continue to be return customers Ashley! We can't wait for our new mattresses and furniture. Thank you Andres!

Sam was very helpful!

Sam and his team was amazing! We were so happy to walk out with a new mattress and bedroom furniture.

Sam was so great and helpful!

Mindie took good care of us.

My experience with Sam at the Ashly Miramar store was great. His professionalism is excellent..

It was nice working with Sam . He helped to move the furniture to the car. Vary helpful in answering all questions

Excellent sales team and very efficient delivery. Will definitely return.

Great customer service experience shopping here. Sam was very knowledgeable and helpful. Every inquiry I had was answered and though I visited another furniture store after speaking to him initially, I returned same-day to the store and we picked up where we left off.

Poor customer service. Would not accept a return still in the box . Very poor quality will never recommend

Sam is the first salesman that gave me personal attention throughout their 3-hour process. I gave him more time than he ever had with any customer before😕 I recommend him with 10 stars thank you Sam

Yes, it was easy to Trust that Polite Salesman, He Explained Everything to me and I Believed him .... He's very Knowledgeable too ... Totally Satisfied ... SO FAR

(Translated by Google) Excellent customer service (Original) Excelente atención al cliente

Such an amazing value for my dresser and bed set! Best customer service ! Thank you Sam for the great experience!

Thank you for the shopping experience Meindi was great and had great customer service

Sam was amazing! He didn’t rush us to make a decision until we fell in love with the couch. Such an amazing person.

Sam was very kind very helpful Appreciate it Thank you

Mindy did great asking me questions and making everything very clear fast and easy!

Sam was pleasure to work with and very knowledgeable and Feiendly

Sam is the best. Great Service!!!

Had a very good experience with the salesman who helped us. Don't recall his name as I write this, but I will definitely ask for him again in the future.

Was helped and got all my questions answered by Jimmy Maria. Very helpful and kind!

Sam was very helpful with the purchase of my furniture

Sam and Andres were so incredibly helpful and patient with all of our questions. Overall a wonderful customer service experience. We will definitely be shopping here again :)

Awesome shopping experience! Very knowledgeable and friendly staff!

We had a great experience getting our sectional with help from Jimmy. The delivery is not for a few days but he was very helpful walking us around the showroom floor to find the furniture that would fulfill our size and comfort specifications.

Mindy offered incredible customer service and helped us find our dream bed frame and couch.

Sam was very helpful

Mindy was super helpful and knowledgeable!

Mindy was great. Very fast service and answered any questions I had great customer service.

David is the best !! Took his time with us showing all options! Can’t wait for our delivery.

Momo. We went to this store to furnish a new home and were blessed with the most attentive, kind, and patient sales representative ever. Momo went above and beyond to make sure all of our needs were met. This made our experience more than just a shopping experience. He didn’t hover or push, and was extremely helpful. He’s exactly what these stores were missing. He wasn’t your typical “buy this, buy that” sales rep For his own personal benefit. And we appreciated that incredibly. We were able to apply for financing and furnished an entire home in just 1 day. We got multiple bed sets, mattresses, sectionals, coffee tables, dining tables, dressers, mirrors, nightstands, chairs, rugs. EVERYTHING. And we were able to do it all in one place. Everyone knows how tiring and hectic it can be shopping for a new home. But Ashley had everything we wanted and needed. We had no desire to look anywhere else. I want to thank Momo and everyone else who assisted in this process. Your team is absolutely incredible and I cannot put into words how lucky and thankful we are to have met you all. From the bottom of our hearts, thank you endlessly.

Sam was a wonderful gentleman in assisting our family in a pivotal decision for a new couch. We enjoyed our time! Thank you Ashly team and especially Sam

Jimmy was great he took time to entertain our questions!

Great service and selection!

Walked into Ashley’s furniture and Mindy assisted me and my spouse in finding our perfect sectional for our new place. Thank you for all of your help. We will definitely come back to this store if we ever need any other furniture.

First time shopping at Ashley; had a nice experience, purchasing was smooth and will definitely be back in the future!

Mindie was very helpful to understand what I was looking for.

Sam was extremely helpful in guiding me through the store. So excited for my new furniture!

Sam was so helpful! We picked out some great furniture for my friend’s apartment. Yay

Great store! Mindie helped us choose the perfect mattress, a TempurPedic! Very friendly and very knowledgeable.

Sam helped me complete the purchase

Had a great experience with Mindy!

Sam was very helpful. Allowed me the freedom to choose furniture of my own and any questions, was able to be answered and resolved.

Mindie at Ashley Furniture is amazing. Very helpful and knowledgeable. I just bought my first new, and very nice couch. So stoked! Thanks Mindie, you rock!

Very efficient and friendly. Jimmy help us today ask for him when you visit. The manger for the store was very helpful to. Thank you for making a wonderful experience.

Sam was really helpful and super friendly. Awesome customer service highly recommended.

Sam was nice and friendly. Knowledgeable about the furniture we purchased.

Great experience by Mindy!

Me and my boyfriend had a great experience shopping for living room furniture tonight. We had been looking everywhere and finally found something we loved! Jimmy was so nice and helpful.

It was great working with Jimmy and store manger Pouya. Very pleasant and accommodating.

Good experience with Sam helped swap out a couch for delivery and made the process easy.

I had an excellent experience with Sam today with the purchase of my new furniture.

Sam was absolutely fantastic! His professionalism is unmatched. He’s very knowledgeable patient and personable.

My mom and I went to browse for some items today, a side table and a dresser and as we were browsing the store when the store manager, Andres Ruiz, very kindly greeted us and treated us so well. He made the experience so much better, he gave us suggestions to match exactly what we wanted, he gave us a great deal and we bought exactly what we wanted. He spoke to us in Spanish, which is what we wanted, he was kind and very professional. Will come back to this store and ask for him personally. At the end of day, we made the purchase because of how he treated us.

Amazing help from Jimmy and Andres. Came in and furnished my entire apartment with in home delivery schedule the day after move in. It was a pleasure and the team made it painless. Looking forward to my new apartment set up!

Sam did a good job of showing us around. Brought a nice dining table.

Looking for a recliner sofa Ashley had plenty to choose from. Mindie was very helpful without pressure. Glad to have shopped at Ashley.

Stop by for a bed set. Andres was extremely helpful and friendly. He was knowledgeable and his suggestions were helpful in determining what we needed. Felt no pressure into buying. Will definitely come back and have him help us again.

Sam was an amazing person he helped us a lot. I was trying to buy a bed for my kids. I wasn’t even planning to shopping, but he made it so easy for me so I end up buying it from you guys. I was just trying to window Shop around to see what is the price and everything I am very happy with this purchase and very happy with this person named Sam Excellent customer service

Sam is a very good salesman and very helpful

Tisha was super helpful and able to gave us some good discount. Would recommend to see Tisha.

Sam a very helpful person and friendly help me with everything I needed also gave me other options and

Jimmy helped us out!!! Courteous and professional. :)

Sam was very helpful and made sure that we were taken care of at our time in the store.

Mindie was very helpful and knowledgeable

Mindie was a great salesperson and help us narrow down the search and explained the features very well.

Than you Mindy for your help. You are awesome.

Just wanted to let everyone know about the positive experience we had at Ashley in San Diego. We were assisted by Andres Ruiz who is knowledgeable, courteous and very helpful. Thank you. We will be back!