Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in San Diego, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
The Ashley Store in San Diego, CA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
(Translated by Google) Marieee helped me a lot in finding my sofa. I loved her service. She is a nice person who can help you find what you are looking for. (Original) Marieee me ayudo mucho en encontra mi sofa me encantó su servicio es una linda persona quien te pueda ayudar a encontrar lo que buscas
Tisha!! TISHA!! TISHA!!!! Thank you for making our experience with Ashley’s so wonderful! Thank you for meeting and exceeding all of our needs! This company could use 50 more of you(management please show this young lady some love) . If anyone is coming to Ashley’s of Miramar please ask for Tisha, she is outstanding. The main reason our family will enjoy our new furniture. 🙂
My wife has been wanting a recliner for awhile now and we found the perfect one here at Ashley’s. Ms. Tisha assisted us and was able to answer all our questions while making it possible to take home the recliner we wanted at an affordable price! She was kind, friendly, and courteous. She definitely deserves praise from us and her management team! Thank you, Tisha for making things happen.
The furniture was top quality and we are happy with our purchase!
We just bought a sofa and recliners at this Ashley store. Marie was knowledgeable about the products and was very personable, not at all pushy. We left to check out other options and ended up coming back. We got an excellent deal.
Momo was extremely helpful. I appreciated his attentiveness. He helped me find a mattress for my daughter’s room that was within my budget. The only reason I’m giving 4 stars instead of 5 is because the woman at the finance desk was cold and dismissive, barely acknowledging my questions with clipped, uninterested responses. The entire interaction felt like an inconvenience to her, making the process unnecessarily unpleasant. Fortunately, the experience with Momo was very pleasant.
We just bought a sofa at the Miramar location. Momo was absolutely wonderful and really helped us seal the deal. He was very thorough and informative on the models we were considering. In the end, we followed his suggestion which saved us money and scored us the better option. Thank you Momo!
Jimmy Maria was very helpful and professional.
Salma was very helpful for us and super fun and funny to work with. Thank you!
We had just moved into a completely new house with absolutely nothing and Marie took the time to help us with our search over the span of a couple days. She was incredibly flexible and helped make everything affordable to us. She also made a little goody bag for our son which he loved. Overall the experience was great, and Marie was the person who made it such a great experience!
I just bought all new furniture for my bedroom, and Marie was so helpful! She was incredibly patient, thoroughly answered all of my questions, and ensured that I got the best possible price for my items. I would definitely recommend shopping at this Ashley location, specifically with Marie!
The Ashley’s team was professional, competent, knowledgeable, and delivered my mattress on time.
The process to buy new furniture on sale was super easy and the warehouse crew were very fast and helpful.
Very good experience! found what I needed, and Jimmy was totally helpful to me.
I had a great experience over the weekend and purchased a small sofa and recliner chair at a great price! Marie D. walked me through my options with a great blend of information and help, giving me space when she sensed I needed time to think through my options, without any type of "pressure" or "salesy" talk that you can sometimes feel when making a purchase. Steve helped come up with a great deal that worked within my budget and I am looking forward to delivery next week!
Great clearance value, on a patio set!
Marie was great and helped me get a deal on a couch!
We walked into Ashley and were greeted immediately by MoMo we told him what we were looking for and he pointed us where we can view bed frames. He checked in on us as we walked throughout the store and told us about the sale they were having. We weren’t planning to buy that day but fell in love with the cabalynn collection and bought on the spot. It was a super quick and easy process! Also the stuff seemed higher quality than living spaces idk why.
On a recent visit to Ashley furniture, Tony approached us immediately as we entered the store. He was friendly introduced to himself and offered any help then left us to explore the store. We browse the bed and left to visit a few other furniture stores, but came back later in the evening to come back to a sofa set we liked. We made sure we sought out Tony and he was very helpful in finalizing the purchase. He was very nice and accommodating and made the entire process. Super easy. Make sure you see Tony if you visit Ashley furniture. He’s off on Mondays and Tuesdays.
Tony is THE associate you want to go see at Ashley store on Miramar road He is : Very helpful A good listener to what I needed and working with the available space I had Very compassionate Very very respectful and KIND!! Go see Tony for your furniture needs!!
Great! 👍 everything went smooth and easy . Love our new dining set and new couch ❤️
Too expensive
Good selection and service
Called to ask how many lift chairs they had on their showroom floor prior to going to the store with my dad who is VERY hard to get around in order to make sure they had more than one or two to pick from. Women who picked up the phone was rude instantly! Said they had them but couldn’t tell me how many. I explained I just needed to know if they had one or two to pick from or more like 8-9. That I didn’t need an exact number but because of mobility issues I wanted to make sure we were able to make it worth getting out of the car. She told me she didn’t have time to do that. I asked if anyone else was available and she said no. We are all busy. NOT IMPRESSED. 2/24/25. 1220pm phone call. Even if she would have said can you call back or asked for my phone number but she all but hung up on me.
Jimmy and Steve helped us complete a major purchase for a new home over a couple of visits. They were very professional and patient as we worked through the process. We have been happy with this experience and look forward to the delivery.
Once you placed the order, nothing could be changed unless you come to the store second time. Also, you have to wait until the customer service person stay here with the manager together. We waited from 10am until 1pm to wait the customer person showing up to make a simple change.
Salma was very helpful and efficient. We knew exactly what we wanted and she provided quick service, answered all our questions and very friendly too.
Marie is amazing! She helped us find a great new mattress, dining table, and chairs among other things. She is highly knowledgeable and went above and beyond. Highly recommend her and we’ll be back to work with her again.
Went there to look for a pillow and immediately was greeted very friendly and helped with immaculate service
I had a great experience shopping for a sectional at Ashley Furniture, thanks to Mindie, the sales associate who assisted us. From the moment we walked in, she was incredibly helpful and made the entire process quick and easy. She took the time to listen to our needs, offering thoughtful suggestions. Mindie’s knowledge of the different styles and features of the sectionals was impressive, and she helped us find the perfect fit for our space and budget. Her friendly and professional demeanor made the shopping experience stress-free and enjoyable. Highly recommend working with Mindie if you’re looking for great service and a smooth purchasing experience!
Marie was so awesome! She helped us find the sofa set that was our perfect fit. Ask for her for the best shopping experience
I had such a wonderful experience working with Salma! My partner and I were incredibly picky during our recent couch shopping process, and Salma was an absolute saint. She was so patient with our super pickiness. She had an answer for all of our questions, for example material type, washability, etc. Thanks to Salma, we finally found the perfect couch in our price range. I highly recommend her to anyone looking for a stress-free and positive experience.
marie took great care of us! she is an absolute delight to work with ! she helped us pick out stuff of high quality! love her services! would definitely go back again
Marie and James were awesome! Friendly snd great customer service! Would recommend!
Tony helped us buy our couch! He was so helpful and nice. Funny and kind too! 10/10 would buy from him again!
Wonderful customer service! Marie was wonderful and so fun to work with in helping me pick out mattresses!
Great team very friendly and highly recommend!
I had the pleasure in meeting Marie today at the Miramar location. Thank you for the great service and for your assistance picking out my new furniture!
The staff that help me was very nice
I was lucky enough to have Marie helping me. She was so patient, fun and kind. I needed new everything for my new apt so she must’ve spent a few hours helping me decide. Never done this before and so I felt lucky having her by my side. She was very knowledgeable about every piece of furniture and made sure I sat down and tried every couch we looked at lol shopping for a bed was my favorite. She made it fun and relaxing and I really trusted her input on things. Then the store manager James stepped in to help with finalizing the deal and he went above and beyond to make sure I walked out a happy camper. Even through in a favor for me which I really appreciated. Everyone in the store was super friendly and made it a good first experience. Highly recommend checking this store out. I’ll definitely be back again once I upgrade to a home :)
My sales person was attentive and very knowledgeable. Perfect
Had a great experience at Ashley, was in and out the door in under 30min with a brand new couch ordered. We were immediately greeted by Mindie who was both very knowledgeable and friendly and showed us multiple couch options throughout the floor that matched our criteria and measurements. We found exactly what we were looking for at a great price with Mindie’s help and are very happy about our new purchase which will be delivered in a couple weeks!
Marie is a great sales rep. Relatable, friendly, customer service oriented.
Furnished my whole apartment in an hour, wish I had room for more of this beautiful stuff. Thanks Tony.
Tony was excellent! Very helpful and accommodating. Couldn’t ask for a better salesman.
Marie was a pleasure to work with. She was super helpful with measurements, and knowledgeable about the product. The delivery experience was also so professional and friendly. Very happy with my purchase and experience.
Salesperson was helpful yet didn’t follow us around. We chose, she sold. Delivery hasn’t occurred yet so didn’t do 5 stars
Are sales rep was very curious and respectful. He showed us exactly what we were looking for.
I recently visited the Ashley Furniture store on Miramar Road, and I was blown away by the exceptional service I received from sales representative Marie. She was incredibly knowledgeable, patient, and went above and beyond to help me find the perfect furniture for my new apartment. Marie took the time to understand my needs and style preferences, suggesting pieces that were both functional and aesthetically pleasing. She was also very informative about the different materials and features of the furniture, which helped me make informed decisions. What truly impressed me was Marie's dedication to ensuring my satisfaction. She followed up with me after my purchase to make sure I was happy with my new furniture and to address any questions or concerns I had. Her attention to detail and personalized service made me feel valued as a customer. I highly recommend the Ashley Furniture store on Miramar Road, and I especially want to acknowledge Marie for her outstanding customer service. If you're looking for high-quality furniture and exceptional service, I encourage you to visit this store and ask for Marie!
Tony (Sales Rep) & Steve (Sales Manager) we’re great. Tony helped us purchase the chair we wanted on the terms that worked for us. Steve supported him with answers when we needed information. Great experience. Need some furniture? Ask for Tony.
Jimmy Maria was very helpful. He helped me find the various items I was looking for and offered some thoughts I had not considered. I highly recommend Ashley in general and Mr. Maria, in particular.
We went yesterday to look for a matress and Tony was very kind and helpful. He answered all our questions and helped us pick the right matress for our needs. We're very excited for it to arrive! Definitely recommend to anyone looking to upgrade their mattress. Ask for Tony! hes the best :)
Came in to just look around and ended up with a new bedroom set. Marie was so helpful she made this experience wonderful. We will be back once we are ready for our dining room table and a new couch as well. Amazing so happy can’t wait for my new furniture to come in. Thank you so much. We loved our experience.
My fiance and I purchased a dining table and chairs from Ashley, and Tony made it an incredibly easy and smooth process. He treated us kindly and fairly, and was able to offer a discount through a sale that was running at the time. It was great working with him, I would highly recommend seeking him out if you are going to Ashley!
Excellent service and great variety of delivery dates!
Marie made our furniture shopping experience a breeze. She was incredibly friendly and helpful, and made sure we got the best possible deal on our new couch. She was so great that we’re planning on going back to Ashley for our next round of furniture rather than just ordering online because we know she’ll take care of us and make everything nice and easy!
I bought power recliner, when I got home I plugged in into power outlet but the recliner is not working, I called the store manager he said I need a new power cable he is going to order a new one for me but I’m still waiting I call him every day but no response from customer service, I’m stuck with a recliner is not working, I’m so sad and frustrating with Ashley furniture
We worked with Marie and the store manager during our visits. Both were so helpful in trying to finalize what configuration we wanted for our new couch as well as what mattress would best suit our needs. Very friendly, and genuinely cared about or questions/potential concerns and need to come back a different day once we had time to get measurements and decide what we wanted to do. I cannot recommend her (or their manager) enough. We will continue choosing to go to Ashley for our furniture needs!
Very friendly and helpful, found what we were looking for.
Mindy was fantastic. She guided us through the store and made sure we could find what we were looking for.
Marie is a great sales person, super friendly and informative. She provided a great presentation of what we are looking for. Highly recommend.
Both the Salesperson and manager were awesome. They helped me and went out of their way to meet my needs. It was a smooth transactions . Thank you so much
Marie provided us with exceptional service. She guided us through all our purchases and appreciate her immense knowledge on the products.
Marie was the best! please stop and and ask for her to help you out
Friendly professional service…
Marie was great!!
I have been on the hunt for the perfect kitchen table for months. Should have started with Marie at Ashley! Told her what features I wanted and she immediately showed me 3 tables that fit the bill. One ticked all the boxes so we purchased that one. Bonus- found a side chair for our living room. Thanks for the great customer service, Marie!
Service was phenomenal and actually was able to save some money. I recommend asking for Marie and she’ll get you taken care of!!
Horrible online customer service; I have been waiting over a month for a small part replacement and being told by a contractor that I may need to wait for two more months. Now, requesting a return and a refund. Overall, a very disappointing experience.
Great experience all around.
Marie was very helpful with assisting me in choosing my furniture. I highly recommend her.
Tony took care of us! Helped us find what we needed!
Disappointing Experience. The lack of customer service was glaring. It took far too long to be acknowledged, and there was no greeting or sense of welcome upon arrival. The bias in the way customers are treated was noticeable and left a bad impression. In comparison, shopping at Living Spaces has always been a much better experience. I strongly recommend that management invest in proper training for their associates to improve customer interactions and overall performance.
Disgusting. Go somewhere else.
Marie was very professional and answered my questions on the modular sofa I purchased and helped with measurements to insure a hassle free delivery
They spam you after you buy something.
Marie was awesome!!! She was professional and listened to all of my family’s needs. Then she recommended the perfect couch! I will definitely be back
Wonderful, friendly, and knowledgeable staff. Great furniture.
Marie was awesome! Kind and patient..and took in what I was looking for..highly recommend to see her! She is the Woman!!!!
I worked with Steve to complete a phone sale and had a very good experience. Despite my numerous questions, he was very patient with me, which was so welcome due to the stressful nature of my upcoming move. Very good service—thank you!
Had a great experience with the staff at this store! Very accommodating 🙌🏽
Customer service people were very friendly & courteous. But I was not approached or welcomed when I walked into the store.
Great experience. Sales person did a good job.
Marie was a great help! Very detailed and friendly! Made our shopping experience such a pleasure!
Robert Dennis made the experience for me to return and purchase the Larce Couch. He had great people skills and made you feel comfortable when communicating with each other. I recommend asking for him on your next visit.
Lousy service, they don't want to sell, it's Black Friday!! I was specifically coming for a furniture piece and came from far away, they told me they couldn't sell me anything, because that area was “closed”. I was ready to take the item home, but the manager didn't even want to give us a minute of his time. This was my second visit here, the first time a sales woman didn’t even want to make eye contact with us, I guess we weren’t dressed nice enough for her. Never coming back to this Ashley store, I recommend you go somewhere else.
We purchased a large sectional and an ottoman. Jimmy was extremely helpful and friendly. He managed to find some non-published discounts and worked with us to find an ideal delivery date.
Marie helped us purchase our Tempur-Pedic bed and a few other pieces of furniture. She was very patient and knowledgeable. Buying furniture is usually a bit of a hassle but she was very accommodating and made everything very simple. She's the person to work with when shopping at Ashley's for sure!
Excellent service! I just left the store having purchased a beautiful sofa and chair as well as a few throw blankets and I must say the customer service was astounding. The manager Steve was very helpful and secured us a VERY generous discount and an employee named Tony was just as informative helping us from the very beginning and answering all our questions! If you're looking for great prices and even better customer service look no further than Ashley.
Just run away from this store. This place is a scam! They will push you to buy without telling anything about their no-return policy (Momo was my sales rep) even if you're returning the next day. Even worse - the lady at the store just hangs up my phone call when I am still explaining about the concerns. Never seen anything like this before! Not going to allow any one I knew to go here.
Excellent customer services, very knowledgeable on all the products , thank you so much to TONY , if you stop by Ashley you should definitely ask for him !
The experience dealing with this store/company has been abysmal. We purchased a multi-piece sectional on 11/10 and told it would be delivered on 11/19. We removed our old couches to prepare, and on 11/18 were informed of a delay due to “backordering”, pushing the delivery to 11/27 instead. Shouldn’t they have been able to see that it was backordered originally? After much hassle of speaking to a human being we were able to get the delivery moved up to 11/21, after the pieces came in to a warehouse. Delivery was fine but immediately, like IMMEDIATELY we saw that a piece was broken (picture here). Attempting to get that resolved is its own hassle, as it’s impossible to get hold of anyone who can actually assist. TBD on when they’ll be able to replace this very broken piece. So much unnecessary stress right before hosting for the holiday - no thank you.
We went there to buy a sofa and Mr. Jimmy was there to assist us, who was very freindly and courteous. Not to mention, collection was wide and we found what we were looking for.
I came to Ashley’s to browse for some couches . Marie approached me immediately and answered all my questions on the new furniture we got . Steve the manager and Marie were amazing very helpful and knowledgeable on all their products . Thank you both for all your help .
Jimmy was a pleasure to work with. We found everything we were looking for at a reasonable price.
Good selection! Had a great experience, foud just what I needed to complete my new home. Thanks again for all your help, James!!! 😊
I recently visited Ashley Home store and had a fantastic experience. The store has a wide selection of high-quality furniture, and the manager James & Marie were incredibly helpful and knowledgeable. They took the time to understand my needs and helped me find the perfect pieces for my home.They even provided us with sweet treats, which was a lovely touch! I highly recommend to go to James the manager & Ms. Marie for any home needs! Excellent customer service <3 Thank you.
Marie was the best customer service EVER if you need furniture please go see her , she will get you right !!!!!!
We tried to purchase something and could not. The supervisor, Virginia, was rude and completely unhelpful, like she didn’t care. We were told we could not check out until the associate was finished with their current customer. We left, without purchasing anything.
Jimmy M. did an amazing job helping us find the right couch!! He was patient and took the time to make sure all of our questions were answered. The overall experience was wonderful with all the help we received from all of the staff we encountered!
Marie was amazing! She got us an amazing deal furnishing our 3 bedroom 3 bathroom townhouse with solid furniture that is a block from the beach. This furniture will compliment our wolf/subzero/cove kitchen, and ocean view location! Thank you so much!!
Marie took excellent care of what I was looking for and got it done quickly.
Marie gave us the best customer service!
definitely recommend james
Found everything I needed and beats IKEA quality! Great customer service
awesome service, manager got me the best deal in town.
Nice place to shop within your range. Could be more could be less.
Marie was the best! Helped us so much, made us feel very taken care of. So excited for our couch!
Shoutout to Marie and Steve they help me out with a bed frame and therapeutic mattress
Ashley has such an incredible selection. And Jimmy was a phenomenal employee who made things so easy. I know where I’m getting all of my furniture from now on.
I had a great experience with Ashley furniture! We live in Iowa and are moving to San Diego. We went to then Iowa City store and found items we loved. Christy helped us, and spent so much time and was so caring. She then sent us to work with the store in San Diego, where we were able to handle the order and delivery details over the phone. We worked with Marie, who is a rockstar. We don’t have our furniture yet, but are hopeful all goes well with delivery and set up.
Berry helpful sales person love our couch!
Marie was amazing and very helpful. Everything was smooth and had a great experience.
Perfect experience with Marie 👍she’s so professional and patient 👏 Steven brown was very helpful and so friendly manger and I like how he helped me out with fill my whole home
Great service and very knowledgeable!
I got a beautiful Cal King Bed and 2 bedside tables for a great price and they are beautiful in the room. They are very nice quality. I’m very pleased with my purchase
Ashley Home Store was terrific to work with. Mindy was our sales rep and she was very responsive and helpful. Delivery of the furniture was fast and the delivery men were very careful with the furniture and respectful of their surroundings ( walls, stairs, other furniture, etc,) Ashley Home staff communicated about the delivery every step of the way. And not to mention we love the furniture 😀
Our sales rep gave us some great decor advice @ checked measurements to make sure everything would fit. He knows a lot about the products available: our sofa has washable cushions! He even helped selecting our recliner! He also let us know about follow-up: emails etc. And we discussed delivery day. Such valuable info! We’ll return for additional items as need arises! Thanks Mimi!
Our shopping experience was professionally handled. Sales staff were knowledgeable and helpful.
I found the exact dining room set that I was looking for, thanks to salesman Jimmy Maria. He pointed me in the right direction and showed me options then gave me space so I could take my time finding the perfect set. Highly recommend!
Great service, was attended Marie
Looking for a deep couch with comfort in mind. Our son bought one first and we liked it on a recent visit to seattle. Style and material were the answer. Happy with the set so far.
The people have been very nice & helpful always going the xtra mile to make sure we got all the discounts that were available.☺️
The store has variety to choose from and the sales person Momo was very knowledgeable of his craft easy to talk to.
Under new management - Winter 2024!! Much cleaner, easy to find things and nice sales people! Do your holiday shopping now! Would recommend the furniture protection for five years!
Marie went above and beyond! She is so kind and helpful, definitely recommend working with her for everything, especially a mattress!
Amazing customer service, had help finding everything I wanted. Go to marie for the best sales and great deals!
They have a very bad return policy
Marie was super great and so nice! She helped my wife and I choose exactly what we wanted. I would most definitely recommend a friend to come to Ashley’s and shop and get help from Marie and James. They were incredible! 🫡
Marie was great and has a great smile.
Great experience. Fast and friendly service. Marie was awesome!
Marie was awesome!
Salesperson Marie was amazing, she was both professional and fun to work with! We came in to look at a few sectionals but felt confident enough to purchase one on the spot. She was great with our energetic 2 year old being with us and we're impressed with the warranties the sectional comes with.
5-stars for Marie!!! She totally helped me feel comfortable with my purchase of the lindyn loveseat with chaise. SO excited and thankful for the great customer service!
Marie De Delva was great!! Friendly and so knowledgable!
My experience at Ashley has been great, thanks to Marie! She’s so warm and kind, and if you need help, she would be the right person to go to :)
I had a very positive experience at this location. I was helped by Momo, who was very kind and took the time to show me the best mattresses that would suit my needs. He also helped me pick out a bed frame and recliner chair and was able to get a great deal for me.
We worked with Marie and she helped us get the perfect couch and mattress for our new home! Thank you very much!
Marie was an amazing help!! Thank you so much and we're looking forward to getting our fancy furniture!
Marie was the best! Most helpful, had lots of experience and product knowledge. Not pushy, just helpful. Highly recommend her!
Shout out to Marie ! Came into Ashley today and she was the greatest ever. Very knowledgeable on all the furniture etc.. thank you again!
Really bad experience with sales representative ‘Momo’. Lost a potential sale and a loyal customer.
Probably the worst Ashley store experience ever. We were greeted by a person named Momo, who was not interested in selling or answering any questions. We went there with clear intention to buy a king bed but unfortunately this guy just didn’t want to sell. Ashley just lost a long loyal customer.
Marie was a great help in finding our sofa for our living room. Easy and quick process. Definitely would come back!
Jimmy was really cool, let us do our thing and made it easy to make a decision. Found a very affordable couch purchase!
Jimmy was GREAT! Very helpful in helping us pick the perfect couch. Price was beyond fair, and the process was super easy. Thank you Jimmy!
Deceptive Financing Practices – Buyer Beware I purchased furniture from Ashley under the impression that I was signing up for a 5-year, no interest payment plan. What they failed to disclose was that they had split my purchase into two separate agreements, with a large portion on a 12-month payment schedule. When I reached the 12-month mark, I was hit with thousands of dollars in interest charges. Attempts to resolve this were completely denied. This kind of shady business practice is incredibly deceptive. I would highly recommend avoiding Ashley Furniture and their financing options. Buyer beware!
Working with Marie was amazing! She made our experience smooth and helped get us the best deal🫶🏼
I had an amazing experience at the Ashley Furniture store in Miramar thanks to Marie! From the moment I walked in, she was warm, welcoming, and incredibly knowledgeable. She helped me find the perfect furniture for my home, offering great suggestions that fit my style and budget. Marie went above and beyond to ensure I was satisfied with my choices, and her customer service was outstanding. I highly recommend visiting Marie if you’re looking for quality furniture and a fantastic shopping experience. Five stars all the way!
Marie was super helpful and engaging with us while we were picking out the right dining room table. She was also super nice and passionate about helping her customers find the perfect piece of furniture for their home!
Worked with Marie to furnish pretty much my entire apartment. She spent almost 4 hours with us to get everything we need. Amazing service!
Amazing furniture at an even better price. Their products were good quality and looked perfect in our apartment and cost significantly less than other furniture stores I visited. Jimmy was exceptionally helpful!
Marie was very knowledgeable and helped us find everything we needed. Will definitely recommend to friends and family!
I was pleased with the couch and carpet I bought from Ashley—both were reasonably priced and of high quality. However, I am now reconsidering purchasing a bed frame from them due to a troubling experience with their delivery driver. The driver exhibited unprofessional and inappropriate behavior, asking intrusive questions about my personal life and relationship status and making me feel uncomfortable in my own home. Additionally, he contacted me on my personal number after the delivery without my consent. I am concerned for my safety as this individual now has my address, phone number, and full name. While I understand the delivery service is outsourced, Ashley Furniture is ultimately responsible for the actions of its representatives. I no longer feel comfortable using their services, as I am worried about encountering similar issues in the future. Moreover, I find it difficult to report such behavior, which only adds to my sense of insecurity. Consequently, I will not be returning to Ashley Furniture.
Marie has been nothing but amazing. She greeted us from our first step in the store. Advised me with regards to Acima to the tee and was able to find me exactly what I wanted within my price range. A wonderful personality and the knowledge you expect from them. The store itself is huge and stocked with more variety than I expected. IKEA could never lol. The process was smooth and easy. My main job was to sit, relax, and wait. Thank you Marie!
It's a big store with many options. Only thing is that you need to understand that the customers sometimes need space to see around and sit on sofas to get a feeling. Having someone follow you on your tail is very uncomfortable and probably the reason why we ended up not buying what we liked.
My boyfriend and I went to buy dresser drawers and counter chairs! David was exceptional to work with! David gave us great advice, had great customer service and was really easy to work with. We enjoyed our time and look forward to coming back again soon!
Appreciated the manger at the store being thorough and quick in helping us purchase our furniture. I’d recommend working direct with management versus direct with the sales team on floor. Your experience will be much better
Marie made this experience phenomenal and worked with us to find a dream couch. Thank you!
David gave me a great experience at Ashley Furniture! I needed a new mattress but really wasn't sure what I was looking for. David took his time and showed me several mattresses, helping me narrow down my needs, explaining benefits and features, and having me test out the models until I found the perfect one. He was so helpful and not pushy at all; he's a true professional. I'd definitely come back and see him in the future if I needed other furniture. If you need a great night's sleep or just want to get some new furniture for your house, come here and ask for David! ♥
Marie really knows her stuff! Knows the sleep department inside and out and how to match you up with your needs.
My husband and I went in for the very first time looking for a couch and a dining table and we came out with both! Andres was very helpful and explained how the purchase and delivery were going to work and he answered all of our questions! Great service and easy to shop!
Excellent service, David was very helpful and made the whole process very easy for us
David was very helpful in our purchase for a new mattress and bedroom furniture. I loved that he was informative and never pushy. Always ask for David, you will not be disappointed. I am definitely coming back!! ⭐️⭐️⭐️⭐️⭐️
Marie and Puya were very helpful and professional during the process. We appreciate their service and will definitely recommend going to their store in the future.
Had a great time shopping at Ashley’s! Went in to canvas some couches & other items and David was really knowledgeable and had great advice! Ended up coming back to order our couch that we really enjoy now!
Wonderful customer service, excited to receive my couch!
David was awesome and got us what we wanted.
David is excellent communication, great empathy, effective problem solving , provides attentive service and excellent service. .Awesome job. Thank you we appreciate
Robert ,Virginia & Tisha are awesome, excellent customer service. I had a great experience purchasing a couch from this location.
David was great help with all our furniture questions!
David is the Best. He helped me a lot and explained everything. Made my wife and me a happy camper with the help of David.
David was a great salesman. Helped us find a great platform frame for a twin bed.
Farah is so knowledgeable and helpful.
Mr. Jimmy was so helpful, kind and respectful. He made it so easy and hassle free to choose, purchase and walk out feeling satisfied and excited for our new furniture. I know we will keep coming back to this location to come back for Jimmy’s assistance. :)
I had a great experience here! Robert was super kind and helpful. My baby boy was shopping with me, so my hands were a bit full. Robert loaded all the art into my car. The art, by the way, was purchased at a very low price! Make sure to check out the clearance section!
Jimmy was great helping us find a couch for our new home. We are so excited with what we picked out and can’t wait for movie night at our place!!!
I had a problem with the color of my coffee table after it was replaced because of an issue. I went into the store and spoke with Virgina who in charge of the Customer Service department. She was super positive and willing to help me. She was able to order me a new table top and put my wife and I at ease. You can tell she went above and beyond and I couldn’t be more appreciative! Thank you Virgina
Jimmy was a big help finding the right bed for us.
Jimmy was so helpful and patient. Will go to Jimmy again when we need another purchase!
Pouya and Tish are Amazing!!!! They were both so helpful!
Good collection, great service!
My husband and I visited Ashley Furniture yesterday and were warmly greeted by Mo Mo. He listened attentively to our needs and was incredibly professional, patient, pleasant, and helpful. Mo Mo never tried to push any deals or suggest what we should buy. His manager, Pouya, was equally professional, patient, pleasant, and helpful. We purchased us a full bedroom and patio set. The exceptional service is why we have been loyal customers of Ashley Furniture for 10 years, and we plan to continue for another 10 years. Thank you & Kind regards, Jamel & Jacquelyn
Jimmy Maria wasn’t only the kindest sales representative but he was definitely very supportive and knowledgeable. The management team was introduced to me too and they were very kind. Store manager has a 5 star dress appearance too. Thank you Ashely Team for the easy shopping experience.
Mr. Jimmy Maria was able to effectively and efficiently help us find the right piece of furniture within our budget. He was excellent and incredibly knowledgeable. Recommend Ashely furniture and in particular, Mr. Jimmy 100%
My experience here at Ashley is excellent. Mindie is very considerate and thoughtful. She suggested a great dining set and sectional sofa to match the style of my home.
Very good experience with Farrah and Andres the manager. Thanks
Jimmy was great, I could tell how much he wanted to help us with our purchase.
I bought an entire bedroom set and kitchen chairs here, including the 5 year warranty, and was never once told there is a zero return policy. I dropped thousands of dollars at this store and once the furniture was in place at my home I decided the night stands were a little too large for the area. I even kept them wrapped and in perfect condition and called to see about returning them for something smaller but apparently they will not allow that and now I have two $450 nightstands that I have to work around. I liked the store before this and have shopped there previously but I am so angry this is the policy they have in place. It feels very disrespectful and I regret ever having been a customer.
Great service. Jimmy Maria provided excellent service! Answered all my questions very friendly .
Mindy was fantastic and helped me with all I needed for my new move!!! Thrilled with my experience
I recently bought a bedroom set and mattress from Ashley Furniture, and I couldn’t be more pleased with my purchase. From start to finish, the experience was seamless and enjoyable. The quality of the bedroom set is exceptional—solid construction, beautiful design. The mattress is incredibly comfortable, providing the perfect balance of support and softness for a great night’s sleep. The customer service was outstanding. The staff was knowledgeable, friendly, and helped us find exactly what we were looking for without any pressure. Delivery was prompt and professional, with the team taking great care to set everything up perfectly. I highly recommend Ashley Furniture to anyone in need of high-quality furniture and a stress-free shopping experience. We will definitely be returning for future purchases!
Jimmy was a cool guy and helped us out a lot give that man a raise
Had the best experience shopping at Ashley’s furniture today. I’ve been looking for the perfect couch for the past three months been to multiple furniture storage. Nobody had what I was looking for. But I found a very good couch. Great quality sales for Mindie was the best I showed her pictures of the floorplan, and she recommended several options which I really needed. I highly recommend this store and Mindie!!!!
Jamil is the best! :)
Jimmy was super helpful looking for a new bed and Mindy was a great help in getting our new couch!
We were able to find a bedroom set that met exactly what we wanted. Thank you Tisha for your help! We appreciate the great customer service.
It is a sells person assistance. Which I found very helpful. Good deals nice furniture
We just bought our living room furniture from Robert Dennis. He was amazing to work with. He didn’t hover over us or be too pushy. We will definitely go through him when we come back to buy our bedroom and office furniture.
Jimmy Maria was very nice and helpful wonderful service 10/10 recommend
Excellent experience here. We came in to look for an adjustable bed for my dad, who would be discharging from the hospital, so we needed a piece that would help improve his symptoms and not worsen his physical health or abilities. Mindy was very patient with us and was also very knowledgeable about the ins and outs of each mattress. She put us at ease during the whole process, as anyone knows, finding the perfect mattress, especially for someone else, is not an easy process. Even the manager who was there this morning, was extremely helpful, too, as we needed the mattress, right away. We truly appreciate you guys! Will be coming back again :) Ask for Mindy, next time you guys visit!
Our sales person Momo was extremely professional and patient with me and my family as we searched the entire store for two complete bedroom sets and two premium mattresses for my daughters. Highly recommend the service and quality received today at Ashley Furniture the manager was also great extending discounts for all cash deal not to mention the beautiful table piece our salesperson Momo kicked in for making the deal happen A+++++
Great selection and customer service. The person who helped us was Naz, he was extremely helpful and attentive without being pushy. We really enjoyed our experience with him and found the exact oversized chair we needed!
Good selection of attractive (as well as unattractive) sofas. Poor selection of coffee tables. Sales staff very attentive. Decent prices. Be aware you will pay quite a bit for delivery.
Andres was so nice and helpful! The showroom is so large and they have tons of options! 10/10 would recommend to everyone!
Mindy was extremely helpful. The sofas I chose on line weren’t available. After asking how and where the sofa would be used, she showed me one that I would never have chosen myself. It is perfect. I love it. Thanks, Mindy!
Andre was awesome! Highly recommend.
Our sales person, David Lake was excellent!!!VERY helpful in the store and followed up about our purchase on his day off! Just had our delivery and I want to add 5 more stars to the delivery people!!!!
Always a positive experience coming to this showroom: Salespeople are friendly, value is excellent. Mindy and Pouya were great to work with. Very satisfied with our purchase!
Mindy was awesome. I had a number of items on my list to purchase. She made the entire process easy and efficient.
Couch was delivered with damages to the leather from the store and the delivery company. They admitted it, filed a claim, but nothing came of it. Honestly I want to keep the couch and have the delivery fee refunded. I paid 200 bucks for a 3rd party company to damage my couch???? I expect the couch to be beat up in the years to come, but i'd like to do it myself, not have it show up broken in lol
Mindy was a great help today, getting our purchase together quickly and simply. Great customer service at this store. Wife and I recognize how stressful furniture shopping can be and have dealt with our share of issues, but never from Ashley and this is our store of choice. Thank you Mindy!
It was very nice help from Tisha Ashly Miramar San Diego she was honest n sweet
Mindy and Jimmy were great. Both helped us pick out the perfect furniture for our new home! Huge store with a great selection. We will be back to the store soon. Our home delivery also went very well. Ashley never fails! Thanks again, Mindy and Jimmy :)
Extremely nice and friendly team. Loved the group at this store!
Tons to choose from and very reasonable prices
Robert and his manager andres did ana amazing job helping us find and finance everything we need. 10 out of 10 service. Highly recommend this location
We had the pleasure of working with Jimmy Maria. He was so warm and welcoming as soon as we walked in the door. He let us explore the showroom on our own, but was never too far away to answer any questions. He treated us like family and we are forever grateful. Looking forward to our new bed frame. If you ever need help buying furniture, Jimmy is your guy!
Mo Mo and Pretty help us out a lot we are so thankful for having them they gave us so much Information. We bought the tempur pedic mattress, sofa and sofa love seat Mo Mo helped us out a lot we are really grateful thank you so much Ashley.
Momo helped us he was very knowledgeable and friendly
Our first experience at Ashley Store was phenomenal. We are very grateful to have met David Lake on our visit. He is very knowledgeable about their products and answered all our doubts. He made our shopping easier and fun. We will come back just because of him. It was worth driving those 35 minutes. Five stars to David, make sure you ask for him if you visit.
Great service and a friendly staff.
My experience today at Ashley Furniture was great! I bought a really comfy couch on clearance for an amazing deal. Sam was a huge help! I will 100% be back when I’m in need of any other pieces of quality furniture. 👍🏽
Sam was an amazing helper through our process of finding the perfect couch he gave us need to know details and made the process go very efficiently.
Very nice store with lots of selection and the best part there was never any pressure to buy any certain item or anything for that matter. However I did get a nice recliner for Father’s Day that my Son and Wife got me . Thank you, you two, I Love you !!!
Sam had great customer service. He was so helpful and kind. He really made my finance and I feel welcome.
We were assisted by a very helpful and accommodating staff, Sam. Everything from selecting and choosing the right furniture we need up to offering the best deals he can give went well. We ended up buying another item which is not part of our plan!😄
I needed a barstool for my home office, and found exactly what I wanted at Ashley. Their products are not always the highest quality, but pricing is good and they have a nice size warehouse.
Sam was a wonderful person, he showed me around the entire store and helped me make a decision. Very helpful!
Great experience. We quickly found the couch we loved. Jimmy Maria was friendly and informative. He helped us find what we were looking for and even had good suggestions on how to make it fit.
I recently purchased a bedroom set and mattress from this store. The mattress gives me back pain and I cannot sleep on it. I reached out to Ashley customer service for a return or exchange. I went to the store as well. They do not accept to return or exchange it! Ashley simply does not have return or re-selection options! When other companies like Costco, Amazon, Wayfair, IKEA, Big Lots, and so on all accept returns, some even after a year!, why would I buy furniture from Ashley again? Especially in a situation that I have to return or exchange an item? I won’t buy anything from Ashley again! Update: Check out the owner's response below. You think they supported? I emailed and they did nothing! I have a mattress now that I cannot sleep on it; they did not accept to return or exchange it. They don’t care about you or your satisfaction, they just want the money!
I liked the services and MoMo helped alot to found out the good deal. Thanks MoMo
Mindy gave us the best customer service!!
After lots of work with my indecisive self I had to write a review to applaud the wonderfully patient and kind staff here at Ashley furniture. Initially we spent about an hour or so here searching for a new mattress as well as a brand new couch. This was our last stop after Jerome's and a few other large stores and we started to lose hope. Thank goodness the selection was the best, and even better the employees were incredibly patient. If you're anything like me you nitpick every detail before making a large purchase and take lots of time to think things over, especially when you invest in items you're going to be using everyday. The manager Andres assisted us with every question and we had such a wonderful experience while he helped us. Whoever is in charge, give this man a raise! My partner and I had about 1000 questions as we picked over the different mattresses, and he made it a point to answer every single one he could. I never felt pressured or hurried to buy or leave, despite arriving an hour before closing! He even assisted us as we ended up deciding on buying a last minute piece of furniture. I'm sure it would drive anyone crazy, but he assisted us with a smile on his face even after finishing up our paperwork past closing time. This should be the standard for customer service. Keep hiring people like this and we will continue to be return customers Ashley! We can't wait for our new mattresses and furniture. Thank you Andres!
Sam was very helpful!
Sam and his team was amazing! We were so happy to walk out with a new mattress and bedroom furniture.
Sam was so great and helpful!
Mindie took good care of us.
My experience with Sam at the Ashly Miramar store was great. His professionalism is excellent..
It was nice working with Sam . He helped to move the furniture to the car. Vary helpful in answering all questions
Excellent sales team and very efficient delivery. Will definitely return.
Great customer service experience shopping here. Sam was very knowledgeable and helpful. Every inquiry I had was answered and though I visited another furniture store after speaking to him initially, I returned same-day to the store and we picked up where we left off.
Poor customer service. Would not accept a return still in the box . Very poor quality will never recommend
Sam is the first salesman that gave me personal attention throughout their 3-hour process. I gave him more time than he ever had with any customer before😕 I recommend him with 10 stars thank you Sam
Yes, it was easy to Trust that Polite Salesman, He Explained Everything to me and I Believed him .... He's very Knowledgeable too ... Totally Satisfied ... SO FAR
(Translated by Google) Excellent customer service (Original) Excelente atención al cliente
Such an amazing value for my dresser and bed set! Best customer service ! Thank you Sam for the great experience!
Thank you for the shopping experience Meindi was great and had great customer service
Sam was amazing! He didn’t rush us to make a decision until we fell in love with the couch. Such an amazing person.
Sam was very kind very helpful Appreciate it Thank you
Mindy did great asking me questions and making everything very clear fast and easy!
Sam was pleasure to work with and very knowledgeable and Feiendly
Sam is the best. Great Service!!!
Had a very good experience with the salesman who helped us. Don't recall his name as I write this, but I will definitely ask for him again in the future.
Was helped and got all my questions answered by Jimmy Maria. Very helpful and kind!
Sam was very helpful with the purchase of my furniture
Sam and Andres were so incredibly helpful and patient with all of our questions. Overall a wonderful customer service experience. We will definitely be shopping here again :)
Awesome shopping experience! Very knowledgeable and friendly staff!
We had a great experience getting our sectional with help from Jimmy. The delivery is not for a few days but he was very helpful walking us around the showroom floor to find the furniture that would fulfill our size and comfort specifications.
Mindy offered incredible customer service and helped us find our dream bed frame and couch.
Sam was very helpful
Mindy was super helpful and knowledgeable!
Mindy was great. Very fast service and answered any questions I had great customer service.
David is the best !! Took his time with us showing all options! Can’t wait for our delivery.
Momo. We went to this store to furnish a new home and were blessed with the most attentive, kind, and patient sales representative ever. Momo went above and beyond to make sure all of our needs were met. This made our experience more than just a shopping experience. He didn’t hover or push, and was extremely helpful. He’s exactly what these stores were missing. He wasn’t your typical “buy this, buy that” sales rep For his own personal benefit. And we appreciated that incredibly. We were able to apply for financing and furnished an entire home in just 1 day. We got multiple bed sets, mattresses, sectionals, coffee tables, dining tables, dressers, mirrors, nightstands, chairs, rugs. EVERYTHING. And we were able to do it all in one place. Everyone knows how tiring and hectic it can be shopping for a new home. But Ashley had everything we wanted and needed. We had no desire to look anywhere else. I want to thank Momo and everyone else who assisted in this process. Your team is absolutely incredible and I cannot put into words how lucky and thankful we are to have met you all. From the bottom of our hearts, thank you endlessly.
Sam was a wonderful gentleman in assisting our family in a pivotal decision for a new couch. We enjoyed our time! Thank you Ashly team and especially Sam
Great selection of furnitur, Sam was a great help!!
Jimmy was great he took time to entertain our questions!
Great service and selection!
Walked into Ashley’s furniture and Mindy assisted me and my spouse in finding our perfect sectional for our new place. Thank you for all of your help. We will definitely come back to this store if we ever need any other furniture.
First time shopping at Ashley; had a nice experience, purchasing was smooth and will definitely be back in the future!
Mindie was very helpful to understand what I was looking for.
Sam was extremely helpful in guiding me through the store. So excited for my new furniture!
Sam was so helpful! We picked out some great furniture for my friend’s apartment. Yay
Great store! Mindie helped us choose the perfect mattress, a TempurPedic! Very friendly and very knowledgeable.
Sam helped me complete the purchase
Had a great experience with Mindy!
Sam was very helpful. Allowed me the freedom to choose furniture of my own and any questions, was able to be answered and resolved.
Mindie at Ashley Furniture is amazing. Very helpful and knowledgeable. I just bought my first new, and very nice couch. So stoked! Thanks Mindie, you rock!
Very efficient and friendly. Jimmy help us today ask for him when you visit. The manger for the store was very helpful to. Thank you for making a wonderful experience.
Sam was really helpful and super friendly. Awesome customer service highly recommended.
Sam was nice and friendly. Knowledgeable about the furniture we purchased.
Great experience by Mindy!
Me and my boyfriend had a great experience shopping for living room furniture tonight. We had been looking everywhere and finally found something we loved! Jimmy was so nice and helpful.
It was great working with Jimmy and store manger Pouya. Very pleasant and accommodating.
Good experience with Sam helped swap out a couch for delivery and made the process easy.
I had an excellent experience with Sam today with the purchase of my new furniture.
Sam was absolutely fantastic! His professionalism is unmatched. He’s very knowledgeable patient and personable.
My mom and I went to browse for some items today, a side table and a dresser and as we were browsing the store when the store manager, Andres Ruiz, very kindly greeted us and treated us so well. He made the experience so much better, he gave us suggestions to match exactly what we wanted, he gave us a great deal and we bought exactly what we wanted. He spoke to us in Spanish, which is what we wanted, he was kind and very professional. Will come back to this store and ask for him personally. At the end of day, we made the purchase because of how he treated us.
Amazing help from Jimmy and Andres. Came in and furnished my entire apartment with in home delivery schedule the day after move in. It was a pleasure and the team made it painless. Looking forward to my new apartment set up!
Sam did a good job of showing us around. Brought a nice dining table.
Looking for a recliner sofa Ashley had plenty to choose from. Mindie was very helpful without pressure. Glad to have shopped at Ashley.
Stop by for a bed set. Andres was extremely helpful and friendly. He was knowledgeable and his suggestions were helpful in determining what we needed. Felt no pressure into buying. Will definitely come back and have him help us again.
Sam was an amazing person he helped us a lot. I was trying to buy a bed for my kids. I wasn’t even planning to shopping, but he made it so easy for me so I end up buying it from you guys. I was just trying to window Shop around to see what is the price and everything I am very happy with this purchase and very happy with this person named Sam Excellent customer service
Sam is a very good salesman and very helpful
Tisha was super helpful and able to gave us some good discount. Would recommend to see Tisha.
Sam a very helpful person and friendly help me with everything I needed also gave me other options and
Jimmy helped us out!!! Courteous and professional. :)
Sam was very helpful and made sure that we were taken care of at our time in the store.
Mindie was very helpful and knowledgeable
Mindie was a great salesperson and help us narrow down the search and explained the features very well.
Than you Mindy for your help. You are awesome.
Just wanted to let everyone know about the positive experience we had at Ashley in San Diego. We were assisted by Andres Ruiz who is knowledgeable, courteous and very helpful. Thank you. We will be back!
Mindie was very helpful. We always appreciate the service and selection at Ashley.
The chaise we got from Ashley has sagged that it becomes very difficult to get out of it I was promised a new cushion to alleviate the Problem but so far haven’t heard from anyone from Ashley They talk very sweet when you buy from them but the after care service is terrible STAY AWAY from this store
Mindy was very professional and helpful.
Sam was knowledgeable and pointed me to the exact piece I was looking for. Thanks
Great shopping experience at Ashley’s. Momo was very helpful and professional. He helped us with our selections and we are happy with the service. Thank you
Great experience!
It was our first experience to buy from the store and Sam was very helpful and provided every detail on the products and made our purchasing experience amazing and very easy!
Great experience at the store. Mr. Jimmy Maria and Mr Pouya were really helpful and simplified our furniture shopping. We will come back again for any future furniture needs.
Very good customer service. Mindy was amazing with our family. Very patient and helpful.
Sam was very helpful in our purchase
Mindy was excellent, super helpful and look forward to working with her again!
Sam was very helpful and he did a wonderful job
Experience with Sam was great, 10/10
Today I purchased a sectional sofa and furniture from Ashley Furniture at Miramar Road, and I must commend Mindie and Pouya for their exceptional service. They were incredibly attentive, caring, and not pushy at all. Their professionalism and genuine concern for my satisfaction made the entire experience enjoyable and stress-free. I highly recommend Ashley Furniture, thanks to Mandie and Pouys outstanding assistance. Sincerely, Sarah,
Huge, beautiful showroom with a lot of furniture in the store to look at
I came in for an ottoman to fulfill my living room set. Sam was very helpful and efficient! Thank you for your help, Sam!
Team here was great! Price of leather sofa was hugely discounted. Love my purchase!
Mindy was very kind and attentive
Great service from Mindie got a Genoa set and some coffe and side tables, I am looking forward to see it in my living room
We were welcomed with a warm smile by mindy, who took excellent care of our furniture needs. Having just moved back to San Diego we needed and wanted a fresh start. Mindy took the time to ask questions about our choices and was very patient. Her ability to connect with BOTH my husband and myself was a wonderful experience.. mindy was mindful and much appreciated.
Sam was easy going and very helpful!!
Sam provided excellent service!
Great experience and service. Received assistance from Mindy and she was very friendly and knowledgeable!
Great service! Tax was amazing and approached me within minutes and ensured I walked away satisfied. Generate customer service!
Mohammad is very professional and knowledgeable sales person. He helped us with selecting our home theater sofa recliner, recommend him to anybody shopping for a new Furniture from Ashley store.
Great service and great selection
Taz was very helpful!
Mindy was great! She went above and beyond to help me get a great deal. Thank you!
I was helped by Sam, I've been looking for furniture for about 2 weeks gone to different stores and I must say Sam is the best helped me out with everything I appreciate it and 💯 definitely would come back right to him. Thanks Sam
Sam helped us out and was very friendly and easy to work with. He answered all of our questions and made the process to buy our new couch super easy. Definitely recommend this place.
Professional and friendly salesperson. We were left alone to walk the store and in and out with our purchase, thanks to Salesman, Sam Hassan
Pouya was wonderful dude we appreciate him
Thank you for your help Sam. Sam has lots of patience, was there with my two kiddos. I was constantly interrupted by them, he was calm and understanding my situation.
Mindy was great!
Mindy was great! Super helpful and patient. Helped us pick out a lot of great stuff
Mindie helped us find the counter height bar stools we were looking for and was very patient with us! We also scored the perfect small round table!
Nabil is an extraordinary salesman and a smart and thoughtful individual, who made the process of buying a new bed very easy.
Just bought a great mattress from the store!! Excellent customer service Verne, Tisha, and Bill all made the process of purchasing so easy. Answered any questions and felt comfortable to explore all options. Thank you for a great experience!!
Taz was great
Taz was an amazing help and walked me through the entire process of picking out new furniture for my Home in San diego. If anyone was to walk into this location i would 100% recommend asking for Taz as she is so kind and helpful with whatever your needs may be.
Tisha was amazing! She was so helpful and gave us several options to choose from. She was very patient and allowed us to juggle looking at several sofa sets to find the best value for us. She was very professional and personable. It was a absolute pleasure doing business with her and we will be returning and making all of our future purchases through her. Excellent job!
Sam, very knowledgeable . Great customer service.
Great pieces of furniture. Would give a five had the sales folks been more welcoming. A smile does the magic, and it is easy!
Great selection and very helpful staff. Appreciated the help of Momo who was very knowledgeable about the stores inventory and helped make the process smooth. We didn’t have to waste time in areas of the store wandering. I also appreciate attention to guiding us on the discounts. I can’t wait for our furniture to arrive! I also want to give a shoutout to David for showing us the mattresses and being patient with our many questions about the different types.
Momo at Ashley Furniture sets the gold standard for customer service! His expertise in guiding us through the showroom ensured we found the perfect pieces for our home. Kudos to Momo and David for their professionalism and genuine care for customers' needs.
Momo was great to work with. Very efficient and honest. ⭐️⭐️⭐️⭐️⭐️
We just purchased a beautiful coffee table. Tazmin was great and really helped us find our best options. She really knows the store’s inventory.
Jimmy was very helpful. Customer service was awesome!
Marie is the best employee at Ashley in Miramar! So dedicated to delivering top notch service. As new customers, she helped us throughout the entire process. Great listener, dedicated team member, and really wants to make sure you walk out of the store feeling good about your purchase. No other person we’d buy from.
Momo was a very helpful salesperson. Informative and available but gave me space to look.
Stopped at Ashley Homestore to look around. Sam greeted us right away and asked if we needed help. We told him we were just going to browse and he gave us our space to do so. After finding a bedroom set we liked, we looked for Sam who was informative and able to answer all our questions and made the purchase process easy. Thank you, Sam!
Mndy was very helpful, she let us browse on our own and was right there if we needed help.
Momo provided excellent customer service. My family and I appreciate his expertise.
Momo is a great asset to Ashley. I went into this store on my way home from work to find patio furniture. Not only did he greet me with a smile, but showed me options that best fit my price range. Being new to San Diego, I really didn’t know what to expect. Customer care, prompt attentiveness, and not a “pushy sales man” is what he embarks. If you happen to stop by this store, make sure to ask for Momo.
Momo was our showroom contact He was very informative and he showed us even things on line He was not pushy and the only reason we did not make a purchase was piece was discontinued
Mo MO exceed expections in his professional capacity. Was friendly and informative. Though no purchases were , made, provided helpful information .
Taz was an amazing help. She helped me pick out a great couch to fit. My families needs with animals and kids. She was super attentive and professional throughout the process. Thanks so much Taz.
I went to this Ashley store the other day and Momo was a huge help.
Mindy was really great and helpful!
Momo was extremely helpful. He was not pushy at all. Very informative and knowledgeable
Great customer service, thank you Mindie!
Sam was amazing! He was very helpful and we recommend him to anybody!
Great service. Fast
Mindie was very informative about every detail of the product. Thank you.
Great customer service, always friendly and special thanks to Bill. I’ve had Bill help me on two occasions and he has always been friendly and knowledgeable and making the buying experience an easy process. A simple rug purchase, literally the next day it was delivered. Wow! Thanks again Bill.
Great experience with Mindy
Had a wonderful visit today. They are super helpful, great service. Mindy made our visit fast and easy.
MoMo @ Miramar was great with helping us choose a mattress. Highly recommend. Great service
Brandon was very cool and helpful! We found the sleeper sofa and love seat we were looking for.
Sam was very patient and let us shop and answered all our questions with ease
Ask for James when you go this man is like literally the best guy I’ve ever met at a furniture store!!! Or anywhere at that he cares about your needs and doesn’t try and shove anything down your throat! That guy was amazing #1 thanks James for my couches!
Marie was excellent! Super quick and helpful, listened to what I wanted didn’t try to detract from anything! Explained all the details and I got exactly what I wanted!
Thank you Sam! You helped us find a couch!
Jimmy was the man. Quick, easy to work with, no haggling, and knowledgeable. We had a great experience here.
Taz is incredibly helpful. So patient and kind
Sam was very helpful, respectful, snd knowlegeble...
My visit to Ashley’s furniture was such an amazing experience ! The sales representative Momo was fantastic! He was so patient with me and went above and beyond! I will definitely be returning and going with Momo when I need any other furniture! If you’re interested in coming to the Ashley’s furniture in Miramar I definitely recommend having Momo assisting you!
Marieee was incredibly helpful and a great saleswoman! Great couch and great experience! Thank you!
Sam was so helpful! Love all of his experience and knowledge with the furniture
Taz is amazing so is the manager Vern!! Very helpful
We had a wonderful experience with Tisha Clark at the Miramar location. She was very personable, knowledgeable and made sure we were taken care of.
Can't say enough about the personal touch that Tisha Clark gave us. From the doorway to completion of our order, she took her time, and it was some time, and made sure we went through our many options and changes along the way. Thanks Tisha for taking care of my Baby and her move!
Mindie, We bought a sectional today ,and Mindie was helping us. Very knowledgeable, nice, excellent customer service.
Very easy no Pressure experience. Taz was great and helped us find the right patio furniture.
James is the number one guy you have to ask for him he’s 100% the best advisor I’ve ever meet
Great experience. Mindy was amazing. She had us in the couch of our dreams within 5 minutes of being in the store. She was so personable and took are criticism on the first two couches and found the perfect one on the third try. She was such a joy and made what could have been a really stressful experience such a breeze. She was so great we’re even thinking of inviting her to our wedding ;)
Great customer service!
We came here to buy furniture for our new house and Mindie K helped us placed an order for stools she was lovely and helpful in explaining everything. We’ll be back to buy some more
James was the absolute best you jabe to ask for him he is funny and he is very knowledgeable! You will not be disappointed! Thanks James!
James gave me the most help you have to ask for him when you go he’s amazing
Ask for James if you go! Me and my mom were laughing the whole time!! He is so funny you have to ask for James!! Went on Monday we are still laughing about it!!
James is the best you have to ask for him if you need anything he will help you and take so much care of you this guy is literally the best advisor I have ever seen!!! Thanks James!! <3
I can't say enough about James!!! If you ever ever go to to Ashley you have to ask for him he got me the larce and I love it!!!! Thank you James!!! Ask for James you won't be disappointed!!
Ask for James he helped me and actually got my wife to agree she doesn't agree with anyone's opinions!!!!! Thank you James!!! Ask for him trust me!!!
James is the best ask for him if you want good advice!!
James is the best ask for him if you want a very happy experience!!!
Ask for James he is amazing!!!
James is the best adviser i have ever met in my life ask for that guy when you go or you won't get the treatment you should be getting!!!
Had the very best experience with James if you need anything you have to ask for him he helped me on Tuesday and I left happy can’t wait to get my bed on Thursday!! He will take care of you he cares about even the smallest concerns! Ask for James!!
If you ever think about getting furniture ask for James he is the best!!!
If you ever want a good experience with a furniture you have to ask for James!!!! He helped my husband on Tuesday and we couldn’t be more happier!!! Ask for James!!!
Ask for James when you go if you want to be taken care of.
James is the best adviser i have ever seen ask for James if you truly need something
Love my new mattress James helped me find out more about beds then I could imagine if your going ask for james!!!! Highly recommended 👌 thanks james!!
First time customer, great experience! So when I first got to the store I was beyond upset because my dog chewed up my couch and peed all over my new mattress I got months ago, so I was in no mood to actually speak with anyone. I’m walking around and trying to avoid the sales reps because I wasn’t in the mood to be sold to. This guy James comes and I’m like here we go with the sales, but no… He approaches me and tells me that whatever I was going through that’s it’s going to be okay. At that moment I was like wait do I know you or something and he said no but he could tell that something was bothering me. He goes on to say that he could’ve just pushed a new coffee table or anything but that he’s not that type of person that he just genuinely wanted to know if I was okay. Long story, I really appreciated that because I was just expecting something totally different but James actually cared enough as a person to see if I was okay. After all that I told him my dilemma and he kindly pointed me in the right direction. Not only did I leave that place with a new mattress and couch at a great price but also I left in a better head space. Thanks James for the help!
Worst experience ever! Ashley does not stand behind their product like they claim. First delivery had defects in the material. After 4 more attempts ( spanning a month) they still couldn’t deliver a complete sectional without the same defect yet they refused to let us return it and be done. We would have to buy something else of equal or greater value to do the return. They finally agreed to a reduced price after dealing with numerous people telling me they were so sorry about the situation and they would make sure to investigate, then we would never hear from them again. The sales associate, Brandon was the best thing in our experience with Ashley. He showed more common courtesy and concern for us than the store manager who completely hung Brandon out to dry on this sale. Brandon reached out several times while the Manager only did to tell us of another attempt to deliver which didn’t happen because that sectional also had the defect. No follow up from him after that. Bet they are still selling this sectional knowing they can’t get it right and they have defects. But since Ashley doesn’t do returns, you will be stuck like we are. Their customer service is outsourced overseas, good luck with them. They are completely scripted and less than helpful. Save yourself the frustration and shop elsewhere! Wish we had never stepped foot in that store!
James is literally the person I will always buy my furniture from, from now on if you want good service when you go to Ashley ask for James I went Monday and I’m still thinking about how nice he was on Wednesday! Ask for James!!
Bill was my sales rep, he was kind and helpful. I had a great experience at this location.
I cant say enough about that man James if you go to Ashley all I can tell you is ask for that man he was the best to me and my son!!
When ever you ready to get furniture you have to ask for James he is amazing! This man helped me get a couch that fit my home and took his time with me thank you James!!
If you don't ask for James your not wanting help that man is amazing!!!
You have to ask for James when you go he has the best service I have ever seen that man is one of the best advisors I have ever seen!!!
James helped me and my son he is very knowledgeable and knows how to get to what the customer wants and doesn't try and make me feel pressured to buy something that's why we bought from him if your going ask for james!!!
James really knows his beds I had no idea how important the right bed is thank you so much for the right one!!! Very great man!!
Easy purchase and support. Love Marie!
James is the best in furniture. I was so pleased with how much he went above and beyond to help me and my family. I greatly appreciate your hard work. I will be sending friends and family in the future. Thanks for the wonderful customer service.
James was a good guy you should be a manager like you were at 711 you deserve it all thanks James!!
James your amazing thank you for all your help I needed a new bed your awesome!!
James helped me and my husband find exactly what we were looking for thank you so much James your amazing!!!!!!!!
James is the number 1 best person I have ever done business with thank you James!!
James is Literally a really great person I came in for a couch that I thought I wanted and I got another one that was absolutely the right fit for my house he took his time to look at my house and measure the right size thank you so much James!!!
James was amazing!!!! Perfect experience in store from start to finish! ♡
James went above and beyond, great customer service!
James Mays is excellent at knowing what we wanted. No only did I purchase my bed set but also bed room furniture and two end tables. I was only going in for the bed set. This man should be a decoration coordinator. Kudos to this gentlemen
Great experience visiting this store. James really helped me out and was super friendly, I'm not much of a shopper and he made my experience much more enjoyable.
James has the best customer service in furniture it was a pleasure working with him and chowing the right furniture for me.
Sam, the floor sales, was very helpful in finding exact what I was looking for. He was fully equipped with valuable information and very easy to talk with and understood my clients needs. We will be back to inquire future items to complete my client's project.
Marie was so fun and fabulous she made our experience stress free and walked us through all our questions and concerns. Definitely will come back in the future
When I walked in Mindie was helpful from the start she showed me many options to choose from with excitement about my purchase. I had a great experience and the furniture is beautiful food quality.
Taz was very helpful and easy to understand. She was very friendly and took her time explaining everything about the sleeper sofa.
Large inventory and nice customer service.
Brandon is awesome and helps a lot
Mindie was amazing! So thankful for her help she was wonderful. Mindie directed to the couch (sectional) we were hoping for.
Pouya was amazing!
Momo was helpful, quick to answer our questions, and guided us to finding the perfect couch pressure free. Thanks again
Sam was great, very informative and helpful.
We had never been to Ashley before yesterday but stopped by to look at beds. Our experience was the best! “Momo” was our sales associate and guided us through to our purchase. He is knowledgeable, friendly, patient and professional. We will be back for our next purchase!
Ask for Marie, she is great and very friendly and helpful. She the best!!!!
Marie was super helpful to us in navigating this large store. With her support, we were able to narrow down our couch options to 3. She quickly understood the type of couch we wanted for our furry family and offered specific details as it pertained to our concerns. If you’re looking for a low-pressure experience with a knowledgeable employee, Marie is your person!
Sam is a good sales man, he represents the company very well.
Jimmy was so helpful!
Mindie was very knowledgeable and helpful.
Awesome help with Marie
Ask for Marie! Friendly, speedy service, and patient with our 3 little monsters
We enjoyed our experience with Mindy and then MoMo. They were very informative and had great customer service!
Mindy was a nice and helpful salesperson. I will be back to purchase 2 bedroom sets.
Mindy was so helpful , efficient and knows her furniture for sure ! I love the 60 months financing with no interest! Highly recommended!
Great Customer Service. Nice Furniture. Everyone was very friendly.
please ask for Marieee. she great to work with!
Awesome Store, awesome vibes, awesome associates! Love everything about this store!!
Jim and the store manager are great in showing and explaining the various product options that they have for our dining area, living room and bedroom furniture needs. Great experience. Thank you.
Great service from Marie!
Thank you Marie, she is really nice and helpful
Taz was very easy to work with, did not pressure and we ended up with a couch we love!
Great experience visiting the Ashely store. Jimmy our sales person was amazing and found us the perfect furniture with an amazing deal. This is our second time purchasing from Ashely and would highly recommend everyone to come here.
David Lake was great in helping us find a new sofa, coffee table, and dining table. He patiently answered all of our questions and gave great advice. I would recommend his services at Ashley Furniture.
Mindset was awesome. Very helpful.
Great experience with Mindie!
I worked with MoMo at Ashley Furniture and he helped answer all my questions and ensured a smooth sale. Thanks MoMo for helping me make my new place homey!
Sam was the best! Thanks for helping us find our couch!
Great customer service and selection. Very fast manufacturing and delivery. Jimmy was great!!
Sam was extremely helpful and kindhearted. My experience was very pleasant. Thank you Sam!
Jimmy was very well spoken and gave me guidance on my preference of furniture. He was pleasant and showed me products that were in my price range and answered all my questions. Excellent service, can’t wait to work with you
Sam did perfect job. I get what I want and good price. 👍
We came in to purchase a new sofa. Mo Mo was amazing! We left with a new chair and rug as well. I highly recommend working with Mo Mo! Top notch service.
Sam was really helpful and quick, stayed on my needs and preferences.i do recommend to visit the store!!!!!
Thank you Momo for the help as usual. The clock arrived today !
Salesperson David Lake at the Miramar Rd. store was attentive and professional. He answered all of our questions. The store had a good variety of the sofa style we were looking for.
Mariee was extremely helpful and friendly. She was great to work with.
Excellent customer service, very helpful and knowledgeable. I got an amazing deal on the items that I chose.
We worked with Mindy. She was patient, informative, and so helpful. We never felt rushed or pressured. The manager Buya also made it easy for us to close the deal. Definitely would return for a good buying experience.
Mariee was awesome!
My husband and I wanted to purchase extra pieces to match a couch we bought 3 years ago. Mindy was friendly and speedy in helping us find the exact pieces. Thank you.
thank you so much marieee for the wonderful experience !! even though we were circling around for along time, she was very patient and fun, super recommended! - clara + richard
Mindy was really helpful! Couch was available within a reasonable delivery window. The manager Pouya, helped communicate the sale very well.
(Translated by Google) Marie she is a very nice person (Original) Marie she is muy linda persona
David was great help and very knowledgeable!!! Excellent service
Super helpful and knowledgeable with zero pressure!
Mindy was amazing! Thank you for assisting us today!
Overall a great shopping experience today at Ashley. Our salesperson Mindy gave us the perfect balance of attention and space to look around. She was never far when we had a question or needed some info. We came in for one item and ended up buying three!
Taz was an incredible sales person! She greeted me at the door and took me to exactly the furniture set that I wanted. I am very impressed with the quality of service and product quality
That's our third time purchasing bedroom furniture and a mattress from Ashley's in Miramar. Mindie helped us a lot in choosing a suitable mattress. Andre, the sales manager, is very polite and friendly. Make sure when you walk into the store, you ask for Andre. He will give you the best deals.
Thanks to Tisha and Andre for helping me today. Informative, helpful and very customer service oriented! Will be going back.
Mindy quickly found the furniture that fit my needs perfectly.
Mindy was very helpful. We bought a new mattress and box springs at a great price! We're very pleased with the service we received. Thank you, mindy, for all your help
Helped us out with our sales made it quick and easy. Very knowledgeable about their products.
Had an excellent experience with finding a new bedroom set and mattress. Quality was superb, they were fast and efficient. Kept us in mind along the way so as to not force any deals. Overall very pleasant experience!
Mindie was outstanding with her service and attention. Thank you for helping us make a decision on our reclinable couch!
Very friendly and helpful and helped me to make a quick decision. Highly reconmend Mindie.
Jimmy and Andre were very helpful to my mother and I. Jimmy showed us all our options and was very insightful. Andre provided very detailed information that made us comfortable to purchase the sofa set and mattress. Thank you guys!
Nice loveseat and table. Delivered and set up within the timeframe they set. Very happy with my purchase.
Sam was very helpful and attentive to our needs and what our budget was. Pleasure to work with him. Will definitely be back!
If you are looking for great customer service, an attentive representative, and quality products come see Marie. Her expertise is excellent. She takes her time to explain products well and does not make you feel like you are just another sale.
Mindy did a great job on helping us!
I was here today with Mindy Kang and she was able to help us buy a bedroom set. Did a great job helping us!
Jimmy was very helpful in the selection process. Thanks!
Store manager told me that I can communicate with the delivery people to pick the delivery time slot, turned out that theres no way I can get a hold of the actual delivery people because: 1. Ashley furniture network directs me to overseas scheduling hotline who cannot contact the store delivery 2. Google maps number forwards to national number so I can't get a hold of any store personnel 3. The delivery guy actually called me so i told him that the original date time wont work, when i asked him for different time he said he will call back in 5 min and theres no way i can get a hold of him I end up using my day after proposal to my fiance to get it delivered the time slot that they can support, doesnt work around my time unfortunately...
After couple of years Painting is grown by the passion of love. Never thought to paint again. Loving my Art of work.
Hosted a very fun painting class, with food and music! Would recommend this location!
The paint 🎨 night was awesome! Such a fun 🤩 experience!!
My husband and I went to a free painting class the day before Valentine’s Day, and they went above and beyond! There was free tacos, and a DJ playing music. It was such a great event!
My wife and I showed up to a a painting workshop event for Valentine’s Day - I was only expecting painting but they also had dinner catered with great tacos by Vibras Mexican Cuisine and a DJ to keep the fun going. They hosted a great event! Loved it
Nicole & painting class. Manager . Sales person all very wonderful Thank you very much We really enjoyed it
Mr. Bill by far was the best sales person to see at Ashley 's. My son whom is a 2nd LT in the spaceforce went to purchase his furniture and they disappoint.
Thanks Tisha for the help!
James: Very friendly, knowledgeable and quick service. Highly recommended! 5 ⭐️ ⭐️⭐️⭐️⭐️
Had an awesome experience with the help of Taz. We were very happy with her help.
David did an awesome job - great customer service
Walked into Ashley's and James the sales person met me at the door with a smile. Told him I needed a loveseat and he showed me all my options within dimensions of my place. I was going to settle for something less comfortable to save space but he convinced me that comfort is most important which I agreed. I ended up getting the Deltona Loveseat out the door. So happy he helped me make this decision. 5 star service!
David was very knowledgeable. He took time to explain every option for our couch. Very personable and patient with all of our questions.
Great experience shopping at Ashley Furniture. Sam was so helpful in helping me make my decisions. I’ll shop here again. Thank you!
It's a shame. Came in here this evening with the family. Cash in hand to buy a dining room and living room set. Not one person said hi, or even acknowledged our presence. I've been in sales the better part of my career and always treat everyone equally. Oh well, off to Jerome's.
Jimmy Maria was a great help. Thank you. Will come back .
Marie was the floor salesperson who assisted us in getting us our room set, mattress, and living room set. She was so amazing, and I recommended anyone who is looking into furniture buying to come see her!
Thank you Sam for your excellent work!
Marie was great! Super helpful and a pleasure to deal with!
We got a lot of great help from David when looking at sofas and mattresses. Appreciate the time he and staff took to walk us through the options and help us come to a decision.
Sam was super helpful throughout our entire visit! Will definitely be back to work with him
marie was awesome! Great service and I was in and out fast!
Went there to by my table James helped me and was so friendly with me and my kids! We are definitely going back for a mattress! Ask for James if you go he will take the best care of you! You wait and see Especially if you have kids! Thanks James.
I bought a set of bedroom furniture that was one of the most expensive. The sellers do not understand the sizes of mattresses or spring blocks. The furniture was delivered scratched. The seller said that they would come and repair it, but there was no feedback, and the answering machine kept ringing. I slept on the floor for two weeks and waited for special spring blocks for the mattress; they were delivered in different sizes. All employees do not care about you, they just want to sell goods. I will never buy anything there again. Better in other stores without hassle and with good service. One word “Ashley” causes a gag reflex
Had a great experience here picking out a couch, Bill was great and very helpful.
Bill was fantastic! He took such good care of us.
Marie was awesome! She helped me find exactly what I wanted. I’m so happy.
Marie Dedelva provided a Great customer service!
Good price. Good sales rep. Don't bother trying their interest free financing option. I figured.... Why not? Well it doesn't work. It's a third party and it's so complicated I gave up and just paid cash. Kind of ruined the buying experience. The financing app was obviously written by morons.
Mindy gave us great service ! Helped us pick out a great dresser and new dinning table ! Highly recommend!
Brandon was amazing, he help us design our sectional so it fit our new home!…Ask for Brandon!
I had a limited budget and wanted something nice and the style I liked. Bill helped me find something I could afford but also love. He treated me as if I was family. Ask for Bill next time you go!
Sam is very helpful and nice staff, he was patient helping us to found proper living set furniture for our new place. Thank you Sam!
Marie was the best! We’re super happy with the couch we got from her
Jimmy was awesome. The prices were very competitive.
Went in for a Bedroom set and also ended purchasing our mattress. Sam was very helpful and friendly. Recommended!
James was amazing! Had us in and out with specifically what we were looking for in under 20 minutes - after going to numerous other stores in San Diego that did not have what we want. Highly recommend and thanks again James!
Thank you very much for taking care of my needs promptly great service and awesome people Sam Sam
Great customer service
Marie provided excellent service
DO NOT BUT FURNITURE FROM ASHLEY!!!! Everything is very cheaply made. We bought 2 nightstands and a dresser and can’t move my son in that room because of the toxic fumes coming from the furniture!!! We bought the pieces over 2 weeks ago! They still give me a headache!! Ashley WILL NOT stand behind their products!!! Once delivered you own them!! Just an awful company!!! Buyer beware!!!
James was awesome! So helpful, so kind, and the selection at the store was huge. Highly recommend if your looking for new furniture for your home!
Great service by Marie and very attentive and helpful. Found everything I needed to furnish my new home. Thanks
Bill was great! He was helping another customer when we arrived but told us he would be right with us and he sought us out as soon as he was done. He was very knowledgeable and helpful.
Jimmy is an outstanding associate.. he helped us selecting the right sofa and centre table .. he helped us with the final pricing and the delivery as well.
Mindie was fabulous - helpful, kind, not pushy, gave great information, and helped us saved money with a couple good deals
David was great!
We purchased a leather sectional from Ashley and the process was painless! Mindie was knowledgeable and helpful which helped us with our decision-making. She was resourceful and if she didn’t have the information, she found it and expedited the sale! We were happy with the process. Thank you Mindie!!!!
It was a pleasure having Jimmy assist me with finding an amazing dining table set!
Had a good experience. Staff was helpful. Found several couches that I liked.
Recently went in to buy a bed frame and left with an awesome bed frame plus a mattress and bed base. Yama and Brandon were excellent !! Brandon showed us around the whole store, explaining everything we need to know and showed us products perfect for us! Yama was also very knowledgeable on mattresses and great customer service. All around great experience, would highly recommend them both and visiting the store! They have a great selection of everything and awesome sale section as well. Thanks guys!
Sam was great sales man and helped me out with all my purchases and made the whole process super simple and easy to understand, he was very helpful!
Do NOT buy couches here. They feel comfortable in the showroom but the cheap cushions collapse after a week of use at home
Salesman Bill was super informative
Great service.
Marie is amazing! Super knowledgeable and helpful!
(Translated by Google) Professionalism (Original) Profesionalismo
Had the best experience with James!!! Thank you!!!
Bill was awesome. He showed us exactly what we wanted to see, and he did not push us into anything.
If you want to go there ask for James to help you , he is so professional and great 👍 I really like the experience with him
Mindie was the one who help me today she’s amazing person she helped me so good I went to say thank keep the good work
Mandy did a great job helping us with our purchase today.
We bought a bedroom and living room set when we moved down to San Diego, a little under a year and a half ago. Everything is top notch and when we went back yesterday, we were talking to Yama and he remembered every detail about the things we shared with him so long ago! Bravo to Ashley’s and to Yama for really making us feel like ……why would we go anywhere else for any of our home needs! Ashley’s is home to us!!
I went on Monday, this guy named James helped ke he made me feel like I was at home instead of a furniture store I haven't bought anything yet but im definitely going to this week from him. Hes a wonderful guy to be around and he has what im looking for thanks James!
David Lake was very helpful and provided outstanding customer service!
Very satisfied!
Ask for Tisha, she is top notch!!!
Marie was absolutely helpful for us. She helped get us into an awesome mattress and home entertainment center. 10/10 recommend.
Clearly a terrible company that does not care about or trust their own employees or customers. A mistake to do business with them even if their products are ok. Textbook example of old, misguided management practices and mindset.
Bed Frame ended up being ordered without all the required parts. Sales Associate who sold me obviously was unaware of the required support slabs. Have to wait 4 days now for another delivery and my son has to take day off of work because couldn’t get guarantee of morning delivery. I’m disappointed this time around with Ashley. Hope you come through and set things right in 4 days. I remain hopeful.
Yama & Mindy were great people! If you ever come by Mindy is the person to see she will be right by your side!
We had an excellent experience with Brandon H. He was personable, pleasant, and helpful. Luckily, we had a pretty good idea of what we wanted coming in. We were able to quickly finance a sectional and set up delivery within 4 days. The manager was also a class act. Very happy with our purchase.
Had a great experience today with James! He’s one of the best associates I’ve met at any furniture store, not pushy at all but had the most warm and endearing personality we would come back just to see him again! Great guy overall, we will definitely be back to purchase with him again!!
Both Jimmy Maria and Jamal were professional and provide excellent service. I will be back and sure to recommend friends and Family.
Sales representative “Taz” was very knowledgeable about the product and was able to provide helpful information when we expressed our needs. It was a very pleasant experience. Also, we were impressed with presentation of so many different products in the showroom—an extensive inventory.
The overall appearance of the store was very well kept and the room set ups were very well done.
David was fantastic and helped plan our delivery around our difficult schedule. I unfortunately have to change my review from a 5 to a 1. The TV console arrived on Tuesday, I built it on Saturday (way too many pieces) and the cheap particle board on the legs crumbled on both when I put them on. The hardware came straight out. I chatted on Sunday with customer service and was told items can only be exchanged in first 72 hours, otherwise they absolutely do not warrant their product. So even though this is defective, and unusable, they will do nothing. I purchased another unit at another store and will be filling a BBB complaint. Bad business. Do not shop here.
Real good James and the Mgr were awesome !
David was great by helping us to buy a dinning set. He was quick and very helpful. He also gave us a good discount in the shipping cost
Sam was great to deal with- easy as pie!
Jimmy was my salesperson and was very helpful in helping me make my furniture choices.
Best furniture store Best salesmen most knowledgeable and friendly. When you go ask for Jimmy, again the best.
Super helpful staff - especially Vern! Good prices and stylish furniture.
Always a good experience. Tricha (sp) Mira Mar Rd. Store was extremely helpful and nice.
Sam was great! Got me taken care of quickly and without added pressure. He even helped remind me of other options that I did need with our bedroom selection. Ask for him!!
Marie was so helpful today as we searched for the perfect couch for our space. She walked us through our various options, price points and the configurations of each couch. Thank you Marie!
The salesperson was professional, friendly and cordial. Tisha is her name and we enjoyed working with her.
Thanks Marie! Extremely helpful with my purchase
Marie did a great job helping us today purchase a couch. Quick and easy, thanks!
Marie did an excellent job today and was very kind
Marine was a super helpful and friendly specialist. Highly recommend!!
Maria helped me out and was fantastic !
Bigger selection than the San Marcos store. Taz was wonderful and a delight.
Came to order my couch that I had problems ordering over the website. Jimmy greeted me as I entered and made it very quick and easy to order my couch I was wanting. Very great service. Store is also very nice large selection of furniture and other house hold goods.
We had a great experience. The sales rep who greeted us, Jimmy, was personable, knowledgeable, not pushy, and helped us in the purchase process for our new couch. He even bought me a bottled water when I mentioned that I was thirsty!
Marie is a wonderful, energetic salesperson!
Staff was very friendly! I walked in and was greeted immediately. Would go back again!
Sam was very helpful. I am very happy with the service I revieved, except I wish it would arrive sooner than 3 weeks
Mindy was very helpful and knowledgeable Will send family and friends her way
Sam was great !
I would like to express my utmost appreciation and gratitude for the outstanding customer service experience provided by Marie at Ashley's furniture Store. Her dedication and commitment to going above and beyond exceeded all my expectations. From the moment I walked into the store, Marie greeted us with a warm and welcoming smile, instantly making us feel valued as a customer. Her positive attitude and genuine enthusiasm for her work created a pleasant and inviting atmosphere throughout my shopping experience. Not only did Marie possess extensive knowledge about the furniture available in the store, but she also demonstrated an incredible willingness to assist us in finding the perfect pieces for our home. The attention to detail and understanding of my preferences made the entire process effortless and enjoyable. What truly stood out was Marie's exceptional ability to listen attentively to my needs and provide insightful recommendations. She patiently guided me through various options and took the time to address any questions or concerns we had, while also ensuring that we made informed decisions. Overall, our experience with Marie at Ashely's Furniture Store was nothing short of exceptional. Our sincere thanks to Marie for her incredible professionalism, kindness, and expertise. Her commitment to customer satisfaction has undoubtedly left a lasting positive impression. Please ensure that this review is shared with her. Best Regards, Elsa & Ronald Sessler
Came in to Ashley’s in Miramar after a disappointing visit at the one in San Marcos, Jimmy and Pouya really helped me and worked with me and found what I was looking for. Pouya went above and beyond and made sure I was a happy customer. Really appreciate all his help!!
Sam is the best sales man knowlagable polit help full ty so much sam
Best service ever! 👍😁
Sam is great.
Mindie was awesome, very helpful!
Marie was very kind and helpful in selecting and assisting me in financing a couch. I really appreciated her help.
Good response and fast delivery
The salesperson was perfect. They weren't pushy but made sure that they were available for any questions or needs. The selection was better than any other store in San Diego.
Mindie was very helpful and so nice. She made sure we got the exact furniture we wanted without pressuring us and me and my husband were overall super happy during our visit !
Marie was so helpful and patient with me. It was a great experience.
Ask for Mindie Kang. Mindie has great 5 star service. Very polite and knowledgeable about products they had to offer. Works well with military personnel. Mindie provided me with professional advice to help me make comfortable decisions when it came to furnishing my entire 2 bedroom apartment. Would highly recommend her complimentary service to any new or returning guest at Ashley Furniture Store.
Marie is amazing. I came in late on a week night and she answered all of my million questions professionally and with a smile.
I went to Ashley's furniture and I was Blown away by Pouya the managers customer service. He is a great asset to this company and I will be doing business here for a long time.
I really enjoyed shopping under a no pressure application with Sam. He was very patient and left us to explore the store at our pace. Once we narrowed down our choices he provided excellent advice and guidance in selecting the right furniture for our 97 year old dad.. Thanks to Sam I’m convinced our dad will be happy and comfortable with his new sofa.
I shopped several furniture stores searching for a leather sofa. After meeting with Marie at Ashley's, not only did I find the sofa I wanted but I met the best salesperson possible. Marie is kind, very knowledgeable and gives that personal care and concern that let's you know that it is your best interest that is in the forefront of your purchase. To me, Marie is Ashley. I am close to another Ashley store but because of Marie, I drove further because of the personal service she gives. I would advise anyone that if you go to Ashley furniture store, ask for Marie.
I needed to order a bedframe and was able to do it quickly and set up a date that would work with my schedule. Thank you Taz!
Very fast and friendly service by Taz. Helped me find just what I was looking for. Price seems very reasonable.
Our family has been in nest building mode recently and we came in after hearing good things about Ashley’s. By the time we arrived it was a getting near closing time and despite that we were greeted by a friendly team member named Marie. Without feeling rushed or pressured, she thoughtfully listened to our needs and showed us specific pieces that fit our aesthetic. Marie was very personable and informative and made the entire process seamless from piece selection to information on financing/available promotions and even specific delivery times. Highly recommend and will be back to this location again soon.
excellent service and price
Enjoyed working with Mindy. I really hate furniture shopping but she made it easy and fun. Bought a living room set from her today. Great service and knowledge of her products.
Sam was very helpful and a great assistance!
Mindy was helpful. Let us walk around and found us when needed. Also very nice for Ashley furniture to give a veteran discount!
Enjoyed working with Sam, he is very professional and took care of all our questions and concerns. One of our better experiences buying sofa,Ottoman and Chair.He made sure we are happy with our purchase.Great Job Sam!
San was awesome thanks to him I got my living room set. Thank you yall were awesome
Had a great experience at Ashley furniture. Marie was God sent. She helped us find the perfect couch and perfect bed. She was super friendly, accommodating and helpful. We will definitely look for her again for future purchases.
My family and I came to your store and we were welcomed by one of the best Representatives in Ashley furniture store. Taz was very professional and informative, made our experience easy and joyful to purchase our furniture!!! We will come back again and ask for her assistance!
Taz was very helpful and patient in helping us choose a new living room couch set. She listened to us and offered excellent advice.
Brandon took great care of us. We always get good service at Ashley.
Marie was super helpful and nice! She helped us narrow our choices down so we could make a decision on a table. She listened to what we were looking for and helped us pick the best table for us.
We had a really great experience here!! Mo Mo offered us so much help with choosing our new furniture!
I am immensely dissatisfied and disappointed in the lack of customer service from Ashley. I ordered a sofa over two weeks ago, waited for my delivery date, just to find out that morning my sofa wasn’t going to be delivered. My husband and I took off work and stayed home for the delivery, and I didn’t find out the delivery was going to be canceled because I was contacted, I found out because on the tracking delivery email I received the morning my sofa was to be delivered, the quantity stated 0 for 1 of the 3 sections to the sectional that I ordered. If all sections aren’t at the warehouse then the delivery has to be rescheduled. What a HUGE inconvenience and especially frustrating to not have communication about the change!! Then I go to the Miramar Ashley store and the manager, Yama, showed no compassion to the situation. He didn’t put much effort in trying to make things right and didn’t show too much care and concern. Usually with great customer service when a customer is put through such a situation one would think the manager would try to go over and beyond to keep your business, but he didn’t. I asked him to call his manager and he said because of the holiday he’s too busy and won’t answer. I’ll never shop at Ashley again. I don’t appreciate the lack of customer service and communication when I waited so long for my sofa to be delivered, just to find out on the delivery day that my sofa wasn’t coming. Then go to the store and experience a manager with a lack of concern. I’d give no stars of it was an option
Marie was great!
Marie was very helpful and welcoming
Marie was awesome. She helped us get a bed frame we were looking for and was super helpful and friendly. Very good energy.
Excellent and charming sales associate!
Sam Is amazing ! He hep me get aprove to buy my furniture. Ask for him when you buy your house decoration! Thank you Sam
Sam was great he helped me find a beautiful couch.
If you’re in the market for a cloud couch, check out Coleman Furniture online. I canceled my order of the Sophie couch after realizing that Ashley Furniture was overcharging me by $500. (Including free delivery with Coleman vs. $199 with Ashley Furniture). The sales associate assured me I would only be able to purchase this couch through Ashley. Do your research before purchasing in store.
Marie was our sales agent. She was helpful, informed, concise in her descriptions, and pleasant toward us. It was a pleasure having her guide us through our purchase experience. Thank you.
Marie was great she helped us out a lot we bought a whole new living and dining room set at great prices. Thank you again!!! Give this girl a raise!!!!
The Manager, Andre, handled my order efficiently and professionally offering me any last minute available discounts.
Taxmen was wonderful. I was struggling with my decision. When I showed her the table that was made for me, she took me straight to the perfect chair. I had skipped past this chair because I thought they were part of a set. It took her 5 seconds to point it out. I had tried Macy’s, Target and Living Spaces but Ashley’s selections, prices, especially, the assembly and delivery price sold me. This was my first time at Ashley and I go again.
Mindie was the best. Super helpful and personable. Great experience!
Sam was very helpful and patient
Great experience! Momo was so helpful and nice! He saved Thanksgiving!
Lots of variety, very helpful salesperson in Mindy/
There weren't a lot of sales people available to answer questions. Then when I did find one, he was good at taking the time to look for the chair I wanted to purchase. After not finding it on the show floor, I decided to still go ahead and order it. I specifically gave him my new address, yet when I received my email confirmation of the order, it still showed the old address. Had I not caught it before I left the store, the chair may have been delivered to my old address. This sloppiness and not paying attention to detail is unacceptable. Customer service resolved the problem before I left the store. Otherwise, it would be a one star review.
Marie is SO great and extremely helpful! She helped me find the perfect couch and I couldn’t be happier. Some sales people really make you feel like they don’t care at all once you pay for your purchase but I know she is someone I can count on for years to come!
This was by far my worst experience! This store charged me over $2,000 above their online prices and took them more than 2 months to match their online prices. The warranty company they deal with is Scam (protect all), they charged me $749 for a warranty and they don’t want to cover anything! Claiming because we wiped the stain with a cloth! No I paid $749 for nothing! Now I have new furniture that l need to throw away! The best part about Ashley? You call them 100 times and no one picks up the phone!! I will NEVER buy from Ashley again and I will warn anyone looking to buy a furniture to not deal with this headache!
Great selection. We could find so many varieties which made us select what we need easily, especially with the help of Taz, the wonderful associate at Miramar, CA store. She was so helpful. She went above and beyond to help us select the right dining room
Marie was super helpful and she offered military discount. Saved us 10%. Great service and I can not wait to receive my furniture.
Marie was awesome. She helped is select the right furniture with the color we wanted and walked us through the financing and service plan options. Excellent service.
We had such a wonderful experience choosing our new living room sofa. We live in a 1-bedroom Downtown high-rise and we found the perfect living room sleeper sofa with a chaise that we envisioned for the space. We had the absolute pleasure working with both Mindy and Marie and they made our purchase so seamless! Mindy helped a lot with the initial research for our couch (she even gave us her phone to contact her anytime with any questions we had) and Marie made the payment process so quick and easy. And for just $100, you can have your couch delivered and assembled by their delivery team. So convenient 😌 We are so happy with the awesome customer service and we will definitely be back to get more accessories for our new home ❤️🛋️🥂 Thank you so much Mindy and Marie 😁
Marie helped me - she’s quick and efficient!
Marie was very helpful :)
Best experience here. After visiting 3 different furniture stores. We fell in live with a set at Ashley's. Tisha was amazing at giving us space to shop, providing guidance and working with her counterparts to get us the best package possible for our home. I would absolutely come back for more furniture.
Tazneen is a wonderful sales executive and was immensely helpful in buying what we wanted. Highly recommend her for any purchase you nake at Ashley, Miramar, San Diego.
Super helpful staff and overall a wonderful shopping experience. Marie was a superb saleswoman and did everything within her abilities to make our visit and purchase as amazing as possible. This woman deserves a raise!
Marie did a great job and got me a great deal.
Bill was friendly, and very helpful.
We came into Ashley furniture and were greeted by Marie. I told her I was there to use a store credit immediately asked me for my name so she could look up the details. As we looked around she was an outstanding employee I never felt pressured by her I ended up getting an entrainment center. She was very helpful in getting my delivery date and even went the extra mile to help us with a the delivery and set up. If it wasn’t for her help I would of honestly just let my 400.00 store credit go to waste. Thanks Marie you are amazing and very helpful I will definitely come back to see you!
Momo was such a great help when picking out the perfect couch. He listened to all of things we were looking for in a sofa and was super efficient in helping us pick out the perfect piece for our space. Thanks Momo!!!
Wonderful and very helpful, quick service
Absolutely love their furniture, I bought a sofa and chair. The sales clerk Mo Mo was extremely helpful, kind, knowledgeable, professional and patient. I have other furniture that I will purchase in the near future. I can't thank Mo Mo enough.
Associate was great.Only complaint was I was rung up twice for purchase and couldn't get credit for 3 days.
The staff were helpful and got me the best deal possible. Thank you.
Maria astutely figured out how to save the sale and keep me from leaving.
MoMo was great to work with.
We appreciated the kindness and professional help Taz gave to us purchasing our new couch. Thank you and we'll be back for our future furniture needs♥️
What a great experience purchasing a recliner from your store. Marie is one of the best sales person I have encountered in a long time. Very knowlegable, personable & friendly during our encounter. 10 stars out of 10
Thank you to Mindie! She really helped us get the perfect couch, we wanted a couch as soon as possible and she made it happen!! Thank you for the deals!! 😭♥️
We just got a bought a sleeper sectional and Mindie was an amazing help. She really took the time to help us and answer all of our questions. She is so amazing! We will definitely be back for our future purchases. Thank you Mindie!
Sam is a very outstanding employee there. He helped us out so much and made the entire experience very smooth.
Had a great experience buying a dining room set here. Good floor selection representing a variety of options. Naz and Yama were super helpful. We'll be back for our next furniture purchase.
I wish we can take them to court, but is my own stupidity so don’t be like me. First of all these 5 stars you see are people like me who were promised $25 gift card if you give the store 5 star, they stand and watch you do it then they tell you you will get in in the mail. 4 months no gift card. but the one really pissed me off is you can not get thru the phone and when you do they never call you back, i have a furniture missing parts but i still didn’t get it yet . majority of the sales guys are related, so you can’t ask for a manager cause he is the uncle or something.
Marie was super helpful in building my living room and provided great pieces that compliment my bedroom. She was very professional, helped me get the greatest deal and super helpful in explaining my coverages on my purchases. I highly recommend shopping with Marie!
Bill was awesome with my phone order. I purchased a sofa and chair a year ago and wanted to add one more chair. I ran into a roadblock when learning the set is being discontinued so they didn't have the chair at my local warehouse or store. I called down to San Diego as my husband and I are in the process of relocating out of state and have one last load coming to the new place. Bill made the process of getting that one last chair in need delivered to my husband before the last load arrives at the new place. Thank you Bill for completing my set and making it a painless process.
I went into Ashley's today to purchase a new dinning room table. Amazing customer service. I really appreciate all the help we received from Jimmy Maria. He was so helpful. I felt comfortable with the purchase I made. I definitely recommend coming to this location and ask for Jimmy!
Good customer service. But was instructed to come in store to order item and was told it couldn’t be done
No hassles, quick and prompt service once we made our choice. MoMo was great and helped get us an even better deal!
Sam helped us get a good deal on a tempurpedic
Sam was very helpful!
Sam greeted me at the door and showed me around. I fell in love with a wonderful couch and appreciate all of his help. Thank you Sam! You Rock!!!
Good service, fast transaction. Staff allowed us our time to walk around and decide on our own. Mindy was very helpful.
Best prices Sam is the best And it’s fast Quality 👌 Lovely people Best furniture store
Jimmy was super helpful and awesome
Had a great experience purchasing a couch at Ashley’s! Request assistance from Taz. She is very helpful, understanding of your needs and your budget. She is professional and friendly. She will leave you satisfied with you purchase. Also request assistance from Yama. He provides exceptional customer service! We found a great quality couch for great value and cost.
We just bought a tempur pedic and a dining room table and we had a wonderful experience with Sam! He was a very sweet guy!
Good product at excellent price!!
We had a great experience shopping at Miramar Ashley. Mindy is an amazing customer representative, knowledgeable, patient, and kind. We appreciate her!
Taz was super helpful!!!
Negotiated without much hassle a fair price for our new queen bed frame
Manager by the name of Andre was very unprofessional and discourteous. He refused to sell clearance marked items. And then walked away in middle of conversation. He needs to be fired.
Mindie was fabulous. She showed up many choices and we found one that was perfect! Thank you , Mindie, for your patience and helpfulness!
My husband and I visited this store on a Tuesday evening. We went in specifically for an accent chair. Marie found us walking around and not only helped us find a chair, but also showed us the upstairs sleep center where we picked out a mattress. She was entertaining and got us an amazing deal and we felt very good about our purchase. Customer service was 10/10 for her and her manager.
I met the manager of the store Mr Pouya , He was very professional and efficient! Impressive! We also liked Mindie !
I loved this place. Very clean and majestic looking. Mindy was really nice and she helped me out. She was very sweet. Sadly I didn't purchase anything but I will go back to purchase something when I can and will ask for Mindy!
Employees are the nicest especially Mindie! I had recently visited Ashley homestore this week and Mindie helped me. She was super sweet 10/10 I'm going back! Highly recommend and ask for Mindie!
Mindy is really great! She’s very knowledgeable and will go the extra mile to make sure you’re happy with your purchase.
Sam was an excellent help.
My first visit was ok, the couch I found online turned out to be discontinued and not available when I got there and the service wasn’t all that great, a couple weeks later I tried again and found exactly what I was looking for and Kristin was a really great help in the process. Couch got delivered 2 days ago and it’s perfect! I’d go back based on how my second visit went.
Excellent service so far and very good quality furniture
Sam was very helpful and polite, he gave us a really good deal
We were able to decide on our couch. All thanks to Mr MOMO. He was very kind and professional. I highly recommend Ashley
Sam was very attentive, and was able to provide what we were looking for, a manual recliner. We are very satisfied.
After realizing we had made a mistake with our measurements we had to take another trip out to the store and change our pieces. Our original salesperson Mindy who was extremely helpful and nice was unfortunately not there but instead we were helped by the store manager Andre who was extremely patient and helpful. He was very courteous and professional. Andre helped us pick our new pieces and took care of the paperwork. David was also very nice and helpful with the exchange. We had another great experience at this location and recommend it to anyone looking for great furniture at a great price. Thank you!
Marie was super helpful and kind in helping us order our new bed from Ashley! I was able to call the store and complete the payment online instead of having to drive to the store. She was able to offer us a great deal and worked fast. I highly recommend working with Marie for your next furniture purchase at Ashley!
Kristen Ames is the best! She made sure that we will get the best mattresses for our children at a very reasonable cost. Stellar rating for her.
Great service, selection and prices. Mindy was very patient and helpful. We had a great experience and we are so exited for our new furniture!
Great service! Very helpful associate who provided relevant information to help me choose the right options for me.
Look for Kristen Ames, Andre, and David. Not only were they patient with me but helped me find the perfect couch and bedroom set! Customer service was amazing and I would recommend anyone who is looking for furniture.
It is always such a pleasure being an Ashley customer! Isn’t it just fantastic when you receive such top quality service! Thank you for your help today Andre and David in customer service
Momo helped me out with picking out a table and chairs for my apartment and he made the process very seamless and quick for me
Very pleasant experience while shopping today. Jimmy helped find the perfect chair for my brother who needed something specific for his physical limitations. He went above and beyond to make sure we were happy with our purchases. Thank you!!
I recently purchased furniture from the Ashley store in Miramar, San Diego. I can’t say enough good things on how impressed I am on the service and experience I had. Momo was my sales person who by all means, terrific. He went above and beyond in overseeing my purchase and I want to publicly thank him for all that he did for me. Ask for Momo when shopping at the Miramar location you won’t be disappointed.
Love my furniture!
Moe Moe is the best! He was very patient and helpful with me and my daughter when we went to pick out outdoor furniture. He was very professional, has an eye for good design, and helped us get the best price possible! I highly recommend being helped by him at Ashley.
Virginia at customer service rocks. Always helps me with my problems. Love you Virginia !
I met with Mo Mo. He was very helpful and informative. He answered all my questions and is a true asset to your store.
pouya the store manager and Virginia in customer service were very helpful. they made the process easy. I'm excited to receive my furniture ! If you go into Ashley's you must work with Momo, hands down the best sales rep. Very attentive and knowledgeable
Marie was amazing! Very helpful, saved me and my husband a lot of money as well :)
Our salesperson Jimmy greeted us as we came in the store and made us feel like family. Jimmy was very knowledgeable and helpful with all of our questions and concerns. My wife and I were given plenty of time to look at all the available options and make a decision on what best met our needs and budget. The quality of the furniture exceeded our expectations. The manager who we spoke to was very helpful and pleasant to work with. We definitely recommend Ashley for all of your furnishing needs. Thank you again for a great experience! Scott R
We just bought our second couch here in the last 5 years. Taz helped us and was very helpful and really listened to what we were looking for. Financing is easy and we know from experience that they honor their warranties and promises. Glad we decided to come back! Thanks Taz!
Catalina was very helpful and answered all my questions! I would love to buy furniture from here any time.
Mindie was awesome! Thank you for the help.
As soon as we entered the store, we were welcomed by MARIE. She did a fantastic job in finding our needs for our new home. She is well versed on every item/ furniture that we are looking for. She gives recommendations which i liked the most. She helped us A LOT!!! We're very lucky that me and my husband had her today at the store. It was a hassle free transaction. She is an A+ employee. Highly Recommended!!!
Just purchased a new sectional as well as a dining room table and chairs. Ask for Marie at the Miramar location, great customer service, very knowledgeable and not pushy. Thank you Marie! 9/19/23 Edit: Upon delivery, all 8 dining room chairs were damaged. We refused the chairs and been told by a customer care representative that the chairs will be remade and inspected before they send them again. They tried to deliver the new chairs again today and 7 out of the 8 are damaged again. The customer care representative, who called me was rude, impatient, and hung up the phone in my face. Terrible experience.
Tisha was a great help. To find my new couch. She was patient with me and give me ideas how my new couch is going to look like. Overall I had a great experience.
I bought a beautiful bedroom set. Jimmy was helping me, I arrived a bit early before the store opens and he did let me in. He also got a great deal for me. Good experience.
Sam did a great job!
I had the best experience at Ashley Furniture today. Mindy was an absolute pleasure! She helped me find the perfect bedroom set for me, and I am so happy with my purchase.
Excellent buying experience. And quality of products in Ashley found to be good. I personally like furniture designs
I’ve been to this store on many occasions and the store manager Pouya is amazing. He goes over and beyond for his customers and always makes your shopping experience amazing. I will definitely continue to come here for more furniture.
MoMo was understanding, professional and knowledgeable. Really recommended!
Great store. Mindie was very helpful and knowledgeable. She helped us measure and reviewed options at length. She ensured we got our old couch picked up prior to our delivery date. Everything with delivery went smoothly as well. Highly recommend this store and asking for mindie!
Sam was so helpful in finding our beautiful living room couch! Thanks, Sam!
Tisha was very friendly and there were a bunch of recliner options. She knocked off the delivery fee for labor day! She helped us walk through financing options with ease and I found the perfect recliner sofa.
Mo Mo is the best
Sam did a great job getting us discounts and helping us customize our couch!
Mindie Kang was our sales rep, and she was so professional and efficient!! Will definitely go back.
Excellent service!, Mindy was our Salesperson!
We shopped for a sofa at Ashley. Our experience was wonderful. The sales associate, Mr. Momo was very helpful and guided us to the correct spot and made our purchase seamless.
Great experience working with Sam, Mo mo, Andre, and Pooya :)😁
Loved working with Mindie. She greeted us right away and let us do our thing. She wasn't pushy at all. We looked around and she was there to answer all of our questions right away and made the whole experience easy. I will definitely be back for my next purchase.
Momo helped me with everything quickly and showed me exactly what I needed
Mindie was very helpful but not pushy at all. She is friendly and knowlegeable and i will return here for future purchases!
Sam was incredibly helpful!
Great information answered all of my questions correctly
Mohammed amazing customer service
Mo Mo provided great service!
Taz was easy to work with. She knows the inventory exceptionally well and had a good direction helping us find what we wanted. Great customer service and very pleasant to work with.
Had a great experience with Marie, very knowledgeable of different products and very personable.
Customer service here is great, Mindie was our representative and she was very patient with us, and she also gave us great information.
Great service, very polite, helpful and informative. Thank you, will keep doing business with you.
Momo was such a great help! We are moving from the east coast and he made the process of ordering furniture seamless! He made sure we got the best deal in town!
We had a great experience shopping at Ashley. Sam was super helpful and friendly, which added to our experience.
Sam was amazing, very helpful and friendly.
I have to reach out and commend Scot for his extensive knowledge, patience and selfless guidance. The store has a great selection of reasonable y prices furniture, especially if you can find something that doesn’t need customizing. We were able to match some pieces from our shopping list and use Ashley pieces, thereby saving a lot.
Wonderful experience in store! Quick assistance, specific to my needs, and much appreciated in a time crunch!
Kristin and Andre were fantastic! Kristin gave a space when we needed it, but was very helpful when we were ready for questions. Andrea was very knowledgeable and accommodating.
Great location and even better customer service! Mindie and Andre were amazing! They were extremely attentive and very helpful. With their assistance, I was able to purchase the sectional I wanted within my price range!!! Can’t wait for my couch to arrive 🤗
Jimmy did an excellent job! Thank you
Great experience Mindie was great Very patient with me no rush And always near by to answer any questions we had Thank you Mindie
Gwen was super helpful and amazing! She assisted without being pushy and wasting our time. We told her what we were looking for and she did a mix of guiding us and letting us explore as we debated and thought about our options. It was a wonderful experience, and so glad we stopped in after visiting about 4 other stores before this. Can't wait for the new furniture to come! Thanks Gwen!
MoMo is the best! We had a little bump with our voucher but he did his best to fix it and also got us the best possible deal for our boy’s bedroom set. Looking forward to the delivery. Thanks a lot!
Great customer service I loved they match online price.
Mo Mo was excellent. We appreciated the great customer service.
Team was very helpful with getting me the furniture I wanted.
Mindie is amazing! She helped us with the entire process of purchasing our furniture for our new home and we couldn’t be more happy with our experience. She was so friendly and helped us pick out items that best fit our home. We will definitely be returning customers of hers!
They had a great deal for a couch and I was able to get all the furniture I needed for my living room at a good price. Momo was also super helpful and gave us additional discounts. Overall satisfied
After shopping at 5 other stores for a bedroom set, I went to Ashley. I was so lucky to be helped by Marie. I took my husband back the following day. Marie was so knowledgeable and patient. After getting us the information/answering our questions and then getting us the price, we told her we changed our mind and chose a different bedroom set. She was so easy going, and most of all we laughed and had such a great time during the entire experience. Who knew buying furniture could be so fun and stress free. Thank you, Marie!!! Ashley Furniture, you have a great employee!!
Mindie was very professional and friendly. She seemed to genuinely care about my wife and I needs. Would recommend.
Sam has been an integral part of Ashley furniture store. We highly recommend him to others!
Ashley miramar branch was really helpful in assisting us in looking for furnitures, Jimmy really did well in helping and showing us furnitures
Buying the furniture was an awesome experience and Bill was great! It was after our furniture was delivered is when there has been problem after problem. Things have been sent in the wrong size, missing pieces and we are sleeping in our living room because we have half of a bed put together after multiple people have been sent out. We have called multiple time and the times when we do get a response it’s always the same thing “our manage will call you” and guess what? The manager NEVER calls. We are beyond frustrated, annoyed and disappointed. My family and I only ever get our furniture from Ashley but after this experience I never want to deal with them again. It’s been almost 2 months and nothing has been even started to get resolved. If you buy furniture from this store and you have a problem they will just ignore you in hopes you stop reaching out.
Great location with lots of inventory! Process was quick and the staff was friendly. Taz helped us find the perfect couch, she was super knowledgeable about the different options. It made very easy to decide what we needed.
We were looking into getting a new sofa and bed frame, Marie was so helpful and knowledgeable about our options. She’s friendly, patient, and honest — ask for her!!
Finally got my couch and it looks great! I want to give a big shout out to Momo and the staff. They were amazing.
Sam did a great job today and was a pleasure to work with
Update: I noticed the chest was extremely wobbly upon delivery and I let the driver know. He said to call and report it if the issue was still there once I put my stuff in it. They sent a tech out just for him to tell me it's the design of the chest and won't be changed and to put something under the chest to distribute the weight evenly and blamed my carpet. My previous furniture had no issues like that. Not giving me the option to change it is ridiculous. It's a safety hazard if that thing tips over. Scott was very helpful with purchasing our bedroom set. Thanks!
Mo Mo is the best in the biz! Go see my guy and he will get you set up with your dream set up for your home!
Found a great patio set. Great warranty / protection plan. Marie was super helpful and great to work with.
Taz was super helpful and kind! Great experience!
very nice place and wonderful furniture
MoMo was a very good salesman who worked with us closely. Overall, a very good experience...
We had a great experience today, looking for a Recliner chair the manager Andre was very helpful and helped us with our selection, Andre was very knowledgeable and professional.!
MOMO was great and very nice helpful person he explained everything to us great job MOMO 👏
I had a great experience especially with the worker Jimmy. Showed me to the mattresses and sofas. I got exactly what I was looking for.
Marie helped us find the right furniture for my mom and helping us get better deals
MoMo was so kind and helpful to my mom & I! He answered all of my questions without hesitation and was extremely patient with us as we looked around. He was knowledgeable and attentive and we will definitely be back to purchase more pieces! Thanks MoMo!
This review is based on the customer service of Scott, who took over for Jerome who apparently was taken away by another possible buyer. Scott was professional, courteous and available to answer our questions. He even took a painting off a wall to check for pricing. We ended up purchasing a coffee table and another piece of wall art. I will update this review when the merchandise is recieved.
Jimmy and the manager at this location were great! Helped me get my first mattress and beautiful headboard at a wonderful price within my budget!
Sam was awesome, thank you!
Taz helped us buy our bed frame and she was great. We will be back.
Ty. Sam u did great job Ty so much
Gerald was so helpful and we didn’t feel pushy by him. We were trying to find a couch for weeks and Gerald was able to do that for us in a day. Super nice guy and I would recommend asking for Gerald. He’ll explain pricing and the furniture and helps show other similar options.
Mo Mo made our shopping at Ashley very easy. Overall, really great experience.
Sam did a great job, super knowledgeable and friendly!
Sam was great. Helped us find a drawer and vanity. Was easy and good quality.
Great service by Sam, he let us walk around without constantly trying to sell you something. Would come back again. Pricea are fair.
Julian helped me out and was really professional. Thank you !
Great experience! Gwyn was wonderful, very knowledgeable, made a daunting process so easy! She was so helpful without being overbearing. Thanks Gwyn!
Marie Dedelva was very professional and provided exceptional customer service. Would definitely come back and shop again at Ashley’s furniture!
The lady was very nice and following protocol of check out process however you need a quick scan and go check out process for you clearances items. Had to buy clearances because I needed it today. Maybe start carrying items in store that people can buy and take with them.
Marie was extremely helpful in finding us great furniture for our new home within our budget, and fit exactly what we were looking for! Extremely happy with our experience thanks to Marie!
Wow! Best experience in the Miramar store . Pouiya couldn't be more accommodating and great personality. Gwen is extremely knowledgeable and great personality. AAA highly recommend !
Marie was so nice and helpful! I found a couch set so quickly I was in and out. She helped me with quick delivery as well that worked for me.
good experience. on time delivery
Jimmy helped me out and was 5 stars!
I went to the Ashley store in Miramar and spoke with Jimmy. He was my salesman. He was very helpful, very knowledgeable and I inquired about a military discount being. I'm a Veteran Marine, and he said that he would try to get a discount. In fact, he actually got a 10% discount. Approved by his store, manager Pouya. And my wife and I will be getting our brand new couch this Saturday. And we're very excited, so thank you very much to the entire team.
Service was amazing! Right on time and assembly of bunk bed took 45 minutes. Very professional and friendly. Highly recommend!
What a great shopping experience! Marie greeted us and led us through a smooth, stress-free, and informative tour of the bedroom and living room furniture that we were looking for. She was never pushy, answered all our questions, and appeared to genuinely want us to get the right furniture for us. She was also able to get us a much better deal than all the research we did to find cheapest prices. Thanks Marie and Ashley!
Julian was courteous and extremely helpful and patient with our purchase.
Best service always! We were with Marie for 3 hours
Helped me get a mattress was quick and easy
The best customer service. Yuma and Marie.I highly recommend to visit. Yuma and Marie offer the best customer service experience. Highly recommended.
Had what I wanted
I am going to change my review because everybody needs to know what they are getting into when they go to Ashley We bought a TEMPUR PEDIC FIRM matress and it arrived to our house, I got it and when they left i tried it and it wasnt what I expected I called THAT SAME DAY to change it and they were really rude, that they couldn’t change it although it was brand new !!!!! It wouldn’t make a difference if they change it for the MEDIUM like i asked IT WAS THE SAME DAY!!! I went ti MATRESS FIRM and they told me that their policy is if you dont like it they change it you have 100 days to try it !! SO IF YOU ARE LOOKING FOR A MATRESS GO TO MATRESS FIRM NOT TO ASHLEYs!!!!! My matress is at home not used 2 days old and they wont change it!!!! Our hole experience of buying our first matress is ruined thanks to their rudeness
Taz and pouya are the best !
Go see Jimmy. We met Jimmy when we arrived to San Diego at Ashley Furniture. He was very patience and walked through the entire store with us. We told him what our budget was and he made sure we kept our budget but also made sure the furniture we bought was well made and went with our color scheme. He made us feel very comfortable. Unfortunately after two months , our apartment was flooded and we lost our brand new furniture. Without any doubts we knew to go back to Jimmy. Jimmy comforted us and was very sincere about our situation. Jimmy easily access our previous invoice and made it super easy to re-purchase the furniture and very patience when we wanted to make changes to certain items. Any concerns we had , Jimmy has always been a phone call away. Jimmy will always carry a special place in our heart due to his professionalism, ethics and his amazing heart for his customers. Highly recommend the store . Go see our new friend Jimmy.
Momo was extremely helpful and advocated for our needs. He explained everything to us in a professional manner and conducted himself with grace as a representative of Ashley’s furniture. He made our buying experience pleasant and we look forward to working with him in the future.
Had a great experience at Ashley furniture, my first time buying from them. Jimmy my salesman was great, answered all my questions, let me take my time while looking around. Introduced me to management, easy to work with and I feel like a got a good deal!
They went to the wrong address. Items still not delivered.
Mo Mo was amazing to work with. He was extremely patient, didn’t bother us while we shopped and helped us figure out what would work in our home. I highly recommend stopping by this store with great staff!
Jimmy helped us find the perfect couch
Marie was very helpful and knowledgeable.
Marie was super nice in helping me find a mattress for my elderly mom.😊
Sam is the best! He was patient with us during our multiple returns to the store and burned some calories walking from one end to the store to the other multiple times as we tried to decide between two pieces. He even moved furniture around so we could see what pieces worked best for us. We’ll be back to see him when it’s time for something new!
Great experience with Sam 5 stars
Sam the bomb !! Great help with finding my first couch and table set
The team there was attentive and eager to help.
Excellent service!
Sam was very nice and patient. He let me rant about all I thought I knew and didn’t get upset with me for changing my mind. Customer experience was a blast.
Sam is good
Very friendly and helpful. Highly recommend.
The store sent us the wrong chairs. Wrong color and wrong size. We requested a return and the photos they asked for 4 weeks ago and we called a few times , no one is giving us answers. The quality of the chairs are not good. One of them have nail coming out and cut my toddlers finger already.
Sam was great and helped us with everything we needed!
Was on a time crunch and Sam was great with expediting my purchase and explaining the warranty
Sam was great. Got us everything we needed. No pressure. Easy to work with!!
Thank you very much for your help Mr. Sam!
Sam was an excellent concierge! He was able to get us a great price on the exact furniture set we saw online with all the works.
Good selection range, Sam was helpful with the order.
Good experience e
Sam did a great job
The worst purchase, in March 2023 I bought a sofa bed, they highly recommended buying the guarantee, and I bought it, in May 2023 a piece of the bed part broke, after many calls and reports yesterday they came to install a new part and Surprise it was also broken, now as they return tomorrow with another new piece, they are not going to change the chair, only the metal piece did not last even 3 months, the sofa.
Great selection of furniture. Salesman Sam is awesome.
I bought my mattress from Ashley 4 years ago. I absolutely love it. It’s very comfy! Last week, I was looking for a bed frame. Julian helped me a lot. He is such a professional and knowledgeable about the products they are selling.
We made a huge purchase and Marie made our experience go smoothly! Very personable and very knowledgeable.
San was amazing & very helpful:)
Thanks, Sam!
Bill was so helpful over the phone to help me order furniture for delivery a couple months down the line and helped to make my move and transition to San Diego so easy! Would highly recommend this store location and ask for Bill!
Friendly, knowledgeable, not pushy. Very happy with personnel we met.
Sam was great he did everything quick and fast for me
I purchased a couch and a loveseat from Ashley, and was helped at every step of the way. I was working with a sales person at the San Diego store, Mindi, and she was professional, kind and followed up on every detail. I highly recommend Ashley Furniture!
Maria is the best! Ask for her when you visit to get a luxurious couch to upgrade your house!
We had an awesome experience! Marie treated us with great respect and we walked away with an awesome deal! She rocks!!!
Excellence service from Sam!!
Our experience with the customer service and sales in the actual store was positive. We got a good deal and for the most part the furniture has been high quality. Our salesperson (Momo) and customer service David both deserve 5 stars, but the 1 star is for our issues with the company in general. We have had a horrible experience dealing with the warranty since we have had a reoccurring issue of the screws coming out of the dining table chairs. They have been repaired and then broke again, indicating a problem with either assembly or quality. The technician literally told us the chairs are defective but they won't replace them. Dealing with the warranty and customer service via phone/email since then has been extremely frustrating. It is extremely challenging to communicate with them via phone, there is no communication between any departments or between Ashley and the technician team, there are no direct numbers to contact anyone, and they seem determined to deny claims. David and his manager helped us out a lot in the store but it seems like the management/systemic issues are beyond their control. They don't provide any direct phone numbers or emails, whenever you try to contact anyone you just get stuck in a phone tree endlessly or on hold, then you get random calls from other departments with a lack of information about your file. They basically denied our claim due to "Customer use" even though the chairs fell apart TWICE due to simply being...sat in. The first time they broke was after 1 month of use. We still haven't been able to get our issue fixed despite trying for MONTHS and have spent hours going back and forth on the phone. They referred us to the GBS Protection Plan (scam btw) who also immediately denied us. We are simply seeking a replacement for our chair set.
We purchased a living room sofa set from the San Diego store and were very impressed with the sizeable options the store had for us to select from. Julian was very patient and on point with his assistance in making us aware of various features, comparisons of different options. Andre, the store manager was quite easy to work with also. In the end, we left quite happy with the service and the product we finalized. Looking forward to welcoming it next week.
Ask for sam
Bill was such a pleasure to work with, he helped design and pick out everything I needed to furnish my home.
Marie was great helping me find my new living room furniture and prepared all the financing
Friendly and very helpful sale
Very good customer service, I ordered over the phone and it was very easy.
Ashley is where I buy all of my furniture. I stopped by to look at accessory items as I’m staging my home. The sales person who “did not help” me was the rudest person I could think of encountering. I only found one item that I wanted to purchase today.l, a set of dishes. She did not individually wrap a set of dishes. She was clanking stone ware against each other as she shoved cups and bowls in a plastic bag that obviously was going to break. She abruptly said, “you know, if this breaks, it’s on you” as she slammed the stoneware in the bag. We asked for additional bags and was told we could go OURSELVES to customer service to get them. She was BEYOND rude. Even her coworker had told her that she would need to secure the dishes in multiple bags as the small plastic bags were not meant for heavy items. She shoved 16 pieces of stoneware (unwrapped) in 2 small bags. We did not get a farewell or any type of customary goodbye. This woman was completely unprofessional and she not be working in sales if she doesn’t like completing basic customer service. How rude!
We’ve been buying Ashley furnitures for about 2 decades now. We’ve always had a good experience with Ashley. This time we got a couple of furnitures and was assisted by Mindie Kang. She was very knowledgeable, helpful and very sweet. She helped us without the pressure of buying anything we don’t want. We had a problem with our box spring (being too high) and I reached out to her about it. She went above and beyond to make sure Ashley will take care of it. We appreciate her manager Andre for helping us out as well and getting the new box spring delivered. We will always come back to Ashley. We had great customer service which is lacking these days. Please look for Mindie if you happen to shop there. She will take good care of you :)
Find Mr. Sam! The best
Add this seller it’s the greatest one. He’s sold one so quick.
(Translated by Google) Excellent delivery service, very kind to leave the furniture at home. The seller is very equal and attentive. Helped us find what we really needed (Original) Excelente servicio de delivery, muy amables al dejar el mueble en la casa. El vendedor muy se igual y atento. Nos ayudó a encontrar lo que realmente necesitábamos
Naz was very friendly, helpful and attentive.
Sam was an outstanding Ashley representative. He was able to find us a great price on our sofa, dining table, rugs, and 3 end tables. We will be back. Highly recommended 👌
Mindie Kang, very professional and extremely talented! Very efficient! We bought 2 coaches and bed. We come back for a table:)
Jimmy was very helpful, I appreciated doing business with him!!
Awesome experience with Ashley store. Great selection service and price. Speedy delivery also available for most items on the floor. Giving 5 stars for everything
The only good thing about this store is Scott. The front desk staff lied about my order and were rude… so much so that they blocked my calls so I had to go into the store to talk someone to get my issue resolved. And that’s the end of my Ashley furniture shopping experience. I will never shop at Ashley‘s again.
AVOID SHOPPING FROM THIS STORE!! We were helped by Mo Mo. To keep it short, I would not trust anyone at Ashley Furniture from now onwards. We bought our whole house furniture in one transaction. The least we can expect is honesty.
We came in to buy a throw away throw rug. We brought one up to where we assumed someone could take of us. The people behind the counter made us feel we were in the wrong place. Then a man came up from somewhere off the show room. Nice man. He had trouble finding a sticker for the $9.99 rug. We were there for quite sometime. I got a little frustrated and for that I apologize. We were at the store a week before looking for entertainment center. Good prices.
Totally upset with the service, bought the new sofa set for $2k+ protection plan which Ashley claims would be helpful for 5 years, however within a year the screws are gone and sofa became unusable, technician came 2 times and tried to repair and also noticed multiple upholstery damages, Ashley customer service is not willing to take any responsibility even though the sofa is in manufacturer warranty, and if I call the extended warranty they say they cant help, I am stuck with the damaged sofa, definitely will not buy anything from Ashly further.
Sam is very helpful!
Mindie is amazing! She helped us get everything we wanted! Thank you so much for your help!
Marie was super helpful in helping me find my perfect mattress to the bed I picked out.
Thank you Sam for all your help today! We really appreciated all your help and patience. We had a blast today at Ashley’s!
Sam was incredible!! We never had so much fun shopping for furniture at any place. We really appreciate all the information he provided to us and helped us throughout the shopping process. Andre was also very kind. Thank you!
Marie and Andre are amazing! Great customer service and highly recommended!
We had a wonderful experience here at Ashley’s thanks to Sam. He was helpful in helping us decide on which couch would be a great fit for family and I. I highly recommend him when shopping here!
delivery fee is expensive and the purchasing process is tedious
Awesome service!
Fast and painless! Great customer service! Definitely recommend!
Marie thank you very much for your help. You are awesome
Great job Sam
(Translated by Google) Very good service and customer care. Thank you very much Sam. (Original) Muy buen servicio y atencion al cliente. Muchas gracias sam.
Great working with Sam. He’s the best!
Great furniture, great prices. My 4th purchase from Ashley.
Sam was an awesome sales guy. He was very knowledgeable and super friendly. My experience at Ashley’s was great! I would recommend going to Ashley’s on Miramar to all of my family and friends :)
Great service
Jerome was very personable and friendly. He gave us space to look around but was very knowledgeable and helpful when we were ready to make our purchase!
Jimmy was great! Excited for my new sofa!
Marie from Mira Mesa location was so helpful and understood what I was looking for. Thank you
My kids and I had the best experience at Ashley Furniture working with Momo. He was friendly, honest, and tried his best to meet our needs. We couldn't have had a better experience! We are very satisfied with our purchase.
Excellent customer service!
I went to this Ashley’s, and it was my first time being in this store. One of the employees, named Sam, was very nice and gave excellent customer service. The process was great and we got what we wanted. Highly recommend if you want quality and/or affordable furniture, and great customer service.
Marie helped me and my family, she was very helpful & funny. Her humor is very funny and she made us want to come back! We definitely recommend getting her as a helper!
Bill was great! He really understood the look we were going for and directed us to the perfect dining room set.
Purchased a bedroom set and mattress Taz was my salesperson and she was very professional and knowledgeable. She gave me an amazing deal. I am definitely a satisfied customer and will return in the future
Products are of good quality. Delivery is on time and staff is friendly.
Thank you for making us laugh!
Jimmy was very welcoming and helpful. We were able to find what we looked for and the price was very reasonable. The furniture arrived in 5 days as promised. Would definitely shop here again in the future!
(Translated by Google) Very friendly sellers Naz and Santana. In addition, we find promotions of up to 70% on excellent quality products. Totally recommended! (Original) Vendedores muy amables Naz y Santana. Además, encontramos promociones de hasta un 70% en productos de excelente calidad. Totalmente recomendable!
Marie was EXTREMELY helpful today! She helped me find the perfect bedroom set for my new apartment and I couldn’t be happier.
The experience was great. Everything was clearly explained even through language barriers. Very helpful.
Sam was awesome, listened to what we needed and helped very much.
Sam was very knowledgeable and supportive throughout the shopping process. He gave us the best deal possible.
Aida was very helpful. She's an excellent person. She knows what she's doing
Very professional. Thanks for Mo Mo for his great help.
Sam was awesome in helping us throughout our process & purchase at Ashley’s! He saw me standing by myself as many workers passed by he stopped and asked if I need any assistance & was great!
Sam is the best! He made our experience so easy.
Sam assisted me from the time I walked in and helped me find exactly what I was looking for. It was a pleasure
Love Ashley’s furniture ! As soon as you walk in you get welcomed and the place has lots to see! Marie helped my family and I choose some comfy couches for our home thank you so much Marie !! She is amazing making sure we see options and giving us a tour of different stuff to look at and choose the right fit !!
Be careful shopping for furniture in this store. The lighting is so poor, it is difficult to see the actual color of sofa and chair fabric and even wood. Be sure to read their refund policy carefully as well.
The best furniture
Mindie was very helpful in getting us set up with the perfect sectional set for our living room. Thank you so much for all of your help Mindie, we greatly appreciate it!
Good service with good quality items
Sam was great assisting us.
Sam , He is doing great
Sam was great helping us to find the correct product with a fair price for us. Good to do business with him
Sam was great about helping me find a new couch, made the process super simple and fast
Sam was great!
Sam was my sales man he was excellent. Great service would recommend.
sam was really good with us
Sam was super nice, helpful, and informative!! He helped us find what we wanted!
Sam
Mindy was so patient and helpful with us! Thank you, Mindy!
We worked with Sam and he got all set with everything we needed. The process was smooth and easy. Highly recommend going here to get what you need.
Sam helped me out today, he did an amazing job. Def recommended
Marie was fantastic. Personable, helpful and NOT pushy!!! Great experience with her!!
Sam was super helpful and friendly. He assisted us with purchasing a dining table. So glad we got to work with him :)
Sam provided excellent customer service and helped us find a great deal on a dining set!
Bill was very helpful by letting us browse and then getting us set up with free delivery and a discount on top! We left very happy!
Gwen was beyond exceptional. Very personable and went above "normal" customer service standards.
We have had a great experience with our purchase. Mindy helped us. She was a incredible help. Mindy guided us, gave us time to make up our mind. She is energetic and funny. What a relief to have to have to make a big purchase and feeling that we had somebody doing the best for us. We will be coming back and working with Mindy again.
We went to see a dinning set that I previously saw on line. I loved it. The sales representative very helpful and polite.
Gwen gave expert customer service. Not only very professional, but went above and beyond. One of the best sales pros I've encountered in a very long time.
Bill was amazing knowledgeable. He directed me to exactly what I needed and never tried to push me in different directions. This was the best experience buying furniture ever
Mindie was very helpful. She’s very professional. We were able to get some discount too. Thank you!
Sam was very helpful and friendly.
Somebody give Mr Naz a pay raise please. Courteous, Patient, very well executed business/sales representative. Don’t let him go unnoticed.
Sales rep was honest and straight forward. Good value.
STAY AWAY! Worst couch purchasing experience ever. We bought a couch about one month ago, January 20 to be exact. It was delivered on 2/24/23. We immediately noticed it was damaged and notified the driver. The driver called a rep while at our house. The pictures below are what the couch looked like on day 1. He told us they would send a new slip cover to fix the problem. The problem is both sides look like this and the sagging is not fixed with the new cover. The couch looks five years old already!! I’ve been to the store several times to resolve the matter. I’ve called and emailed only to be ignored or given the run around. Today we are still waiting on the district manager to respond to our request for a refund. It’s been 16 days since that request. He hasn’t answered. Now they’re also telling us we didn’t notify the store within 72 hours. But we notified the driver IMMEDIATELY!! So here we are, waiting for “Richard” to reply. Richard, if you’re reading this, we purchased one of your more expensive couches. It looks USED. Is this what Ashley stands for? Hopefully not. Please give us our money back.
Marie helped me find a really cute coffee table! I appreciated how helpful everyone was.
Sam was awesome, he let us look around and when we’re ready to buy he was right there to help
Thank you to Marie for helping us find a great sleeper sofa! She was extremely helpful from the moment we walked in, patient with us, and educated us on the services offered so we could make the best decision for our family's purchase. Can't wait til the new sofa arrives, thanks again!
The costume service was aswome Mindie Kang she was the helpful person we ever met
Great customer service, ask for Mo Mo. Professional, courteous and very knowledgeable about the furniture I ended up buying. 👍👍
Marie De Delva was fantastic. She was very professional and went the extra mile to make sure we were satisfied. I highly recommend her.
Great service, thank you so much Sam ((miramar)
Mlndie was very helpful in finding what we needed .
Marie was fantastic to work with! She helped me order additional furniture pieces to complete my bedroom and living room sets. It was easy to get in touch with her directly.
Our sales person was Mindie. She was very helpful and answered all our questions. We had a very good experience with our purchase.
Easy and pleasant experience ... thanks Sam
Mindee was great! I was picking out a lift recliner for my mom and she helped me figure out what would work - with a discount too!
Sam and Marie were great. Found what we needed. Heartily recommend
He’s the best , Yama
Amazing collection of furniture and mattresses. Nabil (aka Bill) has been the most helpful, professional and kind salesman that I had in my whole life. Really awesome!
I came here on Sunday the 29th. We just moved into our home and we’re looking around for furniture to help complete our home. From start to finish momo was excellent he was patient and really helped us find our vision. Thank you so much momo we were really happy with our purchase
Great service! Found a couch super quickly and was in and out the door in no time. The sales representative, Sam was incredibly helpful and made sure I got the best deal! So happy with my purchase.
My advisor was MoMo. He was very knowledgeable. I told him what I was looking for and my price range. I purchased a bedroom set. He did did everything he could to keep within my price range. I’m one satisfied customer. I would recommend him.
Just had the best experience here! Came in and was immediately greeted by Momo. He was so helpful and friendly. He got us an amazing deal and we left extremely happy with our purchase. If you shop here, ask for Momo! :)
Mindi was great to work with! She was extremely knowledgeable on the products they offered and included features.
Sam was a good salesman lobe him
We like the Strikefirst reclining sofa and loveseat. These have three separate motorized controls for each recliner: one is for reclining, all the way to a "zero gravity" position; a second control gives more lumbar support; and a third control slides the headrest forward. There is only one cord for the sofa and one cord for the loveseat each to plug in. There is ample storage in each arm rest for all your TV and entertainment controls as well as for charging cords to plug into the USB port on each arm rest. There are also multiple drink holders. Each exterior arm rest has a hidden drink holder. The center section of the loveseat and pull-down center section on the sofa also contain 2 drink holders each. The opening for each drink holder is large enough for my 24 ounce Tervis insulated drink as well as any large beverage bottle or can we use in our house. The loveseat also comes with two drink inserts that can be switched to (supposedly) hold a coffee cup. None of our coffee cups with handles are able to fit the drink holder insert and sit flat. We have dinged them 2 stars, the first is due to inaccurate online photo depiction and halogen spotlighting in the show room. We thought we had ordered a cream colored sofa and loveseat, described as "cloud" color in the showroom; we actually got a light gray sofa and loveseat. Online our lighter color has been described as Cloud, or light gray, or neutral, or cream colored, or even beige. They do not appear cream or brownish or off-white colored at all in our LED, subdued lit, living room. Ashley set up a second delivery exchange for our sofa and loveseat with a (possibly) "correct color." Unfortunately the second delivered sofa and loveseat were the exact same color and we refused the delivery. We then took one of our recliner backs off, drove to the show room in San Diego and compared it to the model on their show room floor. The recliner back looked exactly the same color as the models in the show room. The second star ding is for a hassle with our last name. From the first day we were in the San Diego Ashley showroom they got our last name incorrect. We were assured the last name would be corrected, it never has been. Ashley representatives have asked us to verify our name each time they call. Each time they informed us it was not the correct name on the order or in their system and each time, after our explanation, we were told the last name would be changed. It has been two weeks and the name has not been changed in their system. We recently visited the San Diego Ashley show room and addressed the incorrect name. We were told the name could not be changed on the original invoice, but would be changed in their system. We don't have much confidence in their assurances. We believe a show room should have similar lighting, or more options for lighting situations people might have in their homes today. We also believe a company should be able to change a name or address to correct their mistake(s).
I’ve recently been here to look for mattresses. Their sales representative Mo Mo was very helpful in guiding us through different kinds of mattresses. He was extremely honest and patient in explaining the quality, durability, and pricing of various brands and types of mattresses. Overall I think I bought the best mattress as per our requirements from Ashley with a best deal.
My husband and I were shopping around for a dining table for our new home and Marie was able to help us get exactly what we were looking for! She was super helpful and informative in the process. Overall great experience!
We had a great time with Jimmy showing us around!
Santana is the best and very very helpful. Worked with him over three days time, not pushy at all, very friendly, encouraged me to go back and measure to be sure. I am leaving a very happy customer with dressers, nightstands, and a dining room table and chairs. I moved into a place that I had to furnish from scratch, and I plan to come back for more help. He has been in the furniture business for over 40 years.
Tisha helped, we greatly appreciated her.
we went into ashley’s not knowing what to get, we were just looking around , we were greeted by an employee MoMo and i just have to say he is just simply amazing he worked with our situation , went above and beyond in explaining details and quality’s not just for the looks ! thankyou momo for everything !
Very good service. Sam explained about every couches which were available in the store so well.
Sam was very helpful, thank you for your help with my dresser.
Quality furniture and very knowledgeable staff made for a painless and efficient purchase 🤗
We worked with Marie — came in the the Miramar location for furniture for a whole new living room. She was really helpful in understanding our style, and most of all, honest and efficient. She got us a discount , price matched to online prices, and talked us through protection plans. We were able to walk out with a set of furniture all within budget.
Yama was an amazing representive for Ashley’s furniture. I had a hiccup with a couch I purchased and he helped me resolve it along with his kind manager Nidal. They make a wonderful team to keep customers happy !!!!!
Sales woman was helpful, but their pricing model is not right. It reminds me of the old days of Fry's Electronics. This chair was $129.99 instore but when I looked it up on their website, it is 2 for $200, free shipping.
Jimmy helped us find our brand new couch! He walked around with a tape measurer to ensure it would be the perfect fit. Thanks Jimmy!
Great customer service. Jimmy was very helpful on my purchases. Highly recommend this place
Sam was great to work with. My new furniture will be at my house in just a few days!
Taz was so friendly and helpful ! We moved all the way from NC and we wanted all new furniture and she helped! She was not hovering but was there when we needed here so thankful!
Momo provided 5 Star sales support We purchased a chair from Ashley and we highly recommended him.
My husband and I came in looking for a new couch. Jimmy was extremely friendly, helpful, and professional. He answered all of our questions and helped us pick our new couch. It was a lovely experience. We will definitely be coming back for our future furniture endeavors.
CAT was great staff helping us finding matching pieces
(Translated by Google) good for the park (Original) Bueno para el parkin
Cat was great! She helped me find a new couch that was exactly what I was looking for. I went to other furniture places, and the couches just weren't the same as Ashley's furniture. Glad I made the decision to go here.
Had a great experience with Jimmy. Super kind and not pushy. Was in and out of the store in 20 minutes with a Great deal!
Nice and I see why everyone like it and I would not bye there stuff but I can ask people to go
Very nice furniture for reasonable prices. This location was good, had a large selection. The service is friendly, but also will leave you alone if you just want to browse.
Prejudice store! I was in this store about 20 minutes and no one greeted me. In fact 2 salesman walked passed me to greet folks that were not my nationality that had just walked in. I will never come here again.
I’m pleased to share an excellent customer service experience from Aida Maroun at Ashley Furniture in Miramar. My Husband and I received our new sofa Dec.17 but decided to exchange it. The fact that the new sofa was delivered to our home, I did not know if it was possible. I reached out to Aida, who listened to our issue and immediately took it for action. Upon approval from the store manager, she immediately contacted me to come back and pick a different set. My Husband and I felt relief that we were going to be able to exchange the sofa. If, it wouldn’t been for the store manager and Aida’s passion, honesty and outstanding customer service, this would have never happened! They both were incredible. Thank you for showing us VALUE, PATIENCE and taking care of our exchange process. Your AWESOME!🤩 Merry Xmas and Happy New Year!
We worked with Mo Mo. He was very friendly and gave us enough space to browse first. He gave us a great deal as well!
Mo Mo was a phenomenal help! Was brutally honest with me and got me some discounts even. I even got a delivery date for my furniture within three days. I could not ask for better service!
Great service and selection. Mo Mo was great!
Love the team Ashley in Miramar
Ask for momo he’ll get you everything you need and for the best price
Jimmy did a great job helping us with a good offer for a great item
Great customer service 👏
Mindie was excellent! Gave us lots of options and very understanding of our needs.
Jimmy was so sweet and made our experience so simple!!
Marie and Andres were very helpful. I don’t buy much furniture and Marie went at my pace, helping me to narrow down my options and find the right couch to fit my needs. With their expertise, I was able to avoid some common mistakes and picked the best option. They made getting a couch easy and stress free.
Bill was great! Excellent customer service, attentive and patient. Will def be back and look for him next time.
I accidently ordered a small love seat instead of a 3 seat sofa. The manager said he could only refund me a store credit of $1500 instead of refunding my money so I could buy the larger sofa at another store who offered it online for half the price of Ashley's. The manager also said he does not price match two other stores here in San Diego, even though the Ashly website boasts a price match guarantee.
Parking is smaller than most places and entrance is easy to miss. Store has a good selection of furniture that is fair quality. Not a good store to try mattresses because there is no sleep section.
one of the best experiences from the sales rep momo such a genuine guy NEVER felt like he was pushing a sale on me ONCE. very honest man ⭐️
Jimmy took good care of us.
Scott was so extremely helpful when it came to choosing a bed frame and mattress set. He really helped me through the process and explained everything so well. It was such an easy and friendly process. Definitely will be back for any other furniture needs.
Marie was very friendly ( not pushy, which I LOVE), knowledgeable and helpful. I’m very excited about my purchase.
Not really a selection that offered the leather sectional we wanted.
Taz is amazing, knowledge, and very professional. I was incorrectly charged a delivery fee and she caught it and refunded my credit card. She is the reason I will return.
Great customer service. Listened to my needs and met them! Thank you Marie and Andre!
Worked with Jimmy and he was the absolute best! Came into the store a few times looking for things and every time he was simply amazing. The manager worked with us and gave us some great deals!
Received wonderful customer service by Mindi!!!
Bill was great.
Thank you so much Mindie for your amazing customer service and making our furniture shopping experience such and easy and seamless process!
Jimmy was my sales person from the moment I walked in he was very Easley to talk with I told him what I wanted he show me all things and the manager was as nice as jimmy they made me feel like I didn’t want to leave and they nice to my Es dog and they at knowledge I was a veteran Iam taking some friends back their I always buy from the base but I think I like this store better
Marie was super awesome and helpful, ask for her! Your home will never look better.
I went to purchase a bed frame today and was helped out by Marie De. Delva and when I tell you I had the best experience and service with her, I mean it. Her attitude is so positive and shes so charismatic and on top of that you can tell she clearly knows what she’s talking about. Im a picky person when it comes out to my furniture but Marie made sure I got exactly what I wanted! She’s just a really lovable person that you wish you could stay longer just to talk to her only because of how amazing her service and personality is. On top of that the manager was lovely and really charming too! All good vibes and positive attitudes and energy from everyone at Ashley’s furniture! Best experience ever at a furniture store 100/100!
They have good selections but from my experience, they have real bad after sale customers services. I have multiple items bought from them within the past month (October 2022). The very first time I reported a small fix for couch side USP which was not working since delivery, they gave me a run around. They did not even make any efforts to come and look at it. 👎 By the way, I paid for five years warranty which didn't make any difference to the case. 🤬 To me, no more business with Ashley.👎 What I hated the most is how Customers Services lie and talk sweet to you just to end calls without resolving matters or taking any action.👎
Had specific desires in a recliner and Mindie showed me everything they had until I found exactly what I wanted. Friendly, fast, and no BS. It was a very pleasant experience.
Just got our new couch and we love it. Momo was very professional and helpful. Delivery was fast just as promised!
MoMo was the best salesman, EVER!! He made our shopping fun, fast & easy!!
Shady! We ordered a Gruve 12' inch firm mattress, and they shipped us a different mattress called Chime which is very soft, gave us a backache, and costs much lesser than a Gruve mattress. We are now trying to work with their customer service to rectify the situation.
DO NOT BUY FROM THESE SCAM ARTIST!! THEY WILL KEEP YOUR MONEY YOU WILL NOT GET IT BACK! I GET IT THAT ALL SALES PEOPLE WILL SAY WHATEVER THEY CAN TO TRY AND CLOSE YOU BUT MAN THESE GUYS ARE HORRIBLE. PURCHASED A TOP OF THE LINE MATTRESS, SOFA, ECT ECT AND WAS PROMISED EVERYTHING TO FIT NO PROBLEM. LONG STORY SHORT THE COUCH DIDNT FIT AND THEY WONT GIVE ME MY MONEY BACK.
Would highly recommend this store for any of your furniture needs! Yama Abbassi was super helpful and I will be shopping there again.
We came in looking to furnish our first home here in San Diego, my girlfriend and I were absolutely delighted by the large selection and also incredible pricing available. The couches and dinner table we ordered were delivered on time and we could not be happier with our decisions and help from the Ashley Home Store associates and Management. It was truly a pleasure to have the experience and help from the team, I highly recommend shopping here for any home furnishing needs. Could not be happier. Thank you!!
would have been a 5-star review, but this aggressive female sales person chased me around the store despite letting her know that I didn’t need her assistance. I literally had to tell her to stop following me because she wouldn’t leave me alone and couldn’t seem to take a hint. then proceeded to watch her complain about me to other sales people. super awful customer experience. no means no. i’ll buy my furniture somewhere else.
Have not received my purchase, yet it was supposed to be delivered today. Ashley dropped the ball BIG TIME. And they refuse to make it right. I won’t shop here again.
Had a very pleasant experience shopping for a sleeper couch at Ashley. Tisha and her manager were kind enough to explain the features as well as give us a good deal, better than what we saw online. Can’t wait to get our couch delivered!
We had a great experience with Mindie, she was so helpful and answered all of our many questions but also gave us our space to discuss options. We walked away with a comfy couch that fit all our requirements.
Went looking for a sleeper sofa. Jerome was very helpful and they have a huge selection.
Excellent customer service.
Mindie and Sean were amazing. So friendly and helpful, but not at all pushy. I am so excited about my new bedroom furniture and bed. From now on this will be the only place I buy furniture.
Bill was very knowledgeable and friendly. He wasn’t pushy and he found me a great deal! The furniture looks great as well.
Great experience with Naz-totally professional and knowledgeable!
Mindie was so helpful with my purchase of a new couch! She helped me find the perfect couch and got me an amazing deal! I would highly recommend her!
Outstanding customer service from Naz.
Always great service and great value. Edit: Just make sure the Original price listed in invoice matches their website before negotiating a discount.
Bought furniture here
Lots of furniture on display and laid out by sections almost too much furniture in one store. Salesperson definitely on commission and will follow
By far the worst experience I have ever experienced with any store. Naz, my sales associate was the most unorganized. It took close to four hours to actually purchase something there. Next, my items were all supposed to be delivered three days later. I took time off from work to ensure I was there as requested and only 3 of 12 items came there. Ashley's HQ said that one of my receipts was missing. I let them know I signed everything and turned it in that day. I called Naz and his response was everything was turned in. I get a call the next day about the delivery coming on Saturday and I let them know I have a very important event, which I paid for that I need to be at and these are the hours the delivery has to happen between. I was told, by Naz again, this will happen. To my surprise on my way to my event I am getting a call that the delivery will be there during the middle of my event. I hate writing reviews such as these, but this is just not acceptable. I lost a lot all because of one individual's irresponsible actions.
I went in today to test out mattresses to purchase, and Mo Mo was amazing and patient while helping me find a plush mattress. I would absolutely recommend him when you come in for any piece of furniture, I have never had a better experience as a buyer as I did this morning. Thank you MoMo for all your help today.
My wife and I went to Ashley furniture store to look for sofas. Our sales associate was Yama Abbassi and his level of customer service was exemplary. We told him our requirements and he took us to several models to try the fit. He asked pertinent questions and was very patient in understanding our answers. In no sense did we feel any pressure to make a quick decision just so he could make a sale. Yama helped us find exactly what we were looking for and made two very happy, satisfied customers. Great job, Yama !!!
Great service! Good deal!! Zac was great!!! Thanks!
Ashley has given the worst customer service experience ever. I bought a power recliner and on the very first day the button to fold the recliner back stopped working. I called the customer service and was told to wait for 14 days. I asked to have immediate service as I bought insurance on such items (They insist you on taking this and won't give you proper service). I was promised to have service the next day but nobody showed up and nobody even contacted me to check on the ticket raised for this issue. In another situation, I returned few items and apparently I had to call several times to ask for a refund as they don't initiate the refund on item return or if you don't call and specifically ask for the refund. Worst experience ever! Avoid if possible.
(Translated by Google) General furniture store, moderate price, most of the waiters are elderly (Original) 一般家俱店,价格适中,服务员大多是老年人
Aida Maroun at Ashley furniture San Diego location helped with our furniture purchase. She went above and beyond to help me. She literally gave me a better price than the Ashley online store had to offer and threw in a free protection plan. I’m seriously amazed because my initial impression was used car salesman. She may be akin to one but she really cares about you and what she does. That’s no joke. Thank you Ashley furniture and thank you Aida Maroun
After having difficulty getting a live person on the phone to address and resolve a broken electrical cord issue on a past purchase, I stopped by the Miramar store to speak with a manager regarding this matter. I was soon greeted by Andre Moshfegh, Sales Manager, who handed and resolved my issue in a professional and friendly manner. On a totally separate matter, Andre also gave me a great deal on a recliner for my dad. I highly recommend Andre and his team at the Miramar location!
Very bad experience with Ashely homestore online. We ordered 3 counter height chairs but the quality and finish was poor. When we wanted to return they asked us to bear the cost of shipping which is close to 150$. We tried to return to a local store but they won't take it there. This is a sham to sell cheap products and prevent customer from returning it by not giving them free return. It should have been highlighted on the website that its not a free return. Really disappointed and would never buy from them in future ! Beware !
I’m a Disabled Female in San Diego, CA. On March 8, 2022 I entered into an Agreement with Todd Wanek’s Stoneledge Furniture dba Ashley Homestore at 7770 Miramar Road, San Diego, CA. Todd Wanek is using Fraudulent Business Practices to Operate a Bait and Switch Scam. It’s now July 2022 (4 months). I secured payment before Ashley’s end of the contract was upheld through their Synchrony Financing Option. I trusted that I would be given New, Good Quality Furniture and that Ashley would honor the Manufacturer’s and Extended Warranties. Instead, I received a Defective Mattress and Incorrect Pillows twice. When the mattress was delivered defective, I immediately went into Todd Wanek’s Ashley Homestore, explaining the situation. Instead of honoring my Consumer Rights to a Full Refund, I was told I would have to keep the product until such time I was offered a replacement. I have made many requests to cancel my order. I have sent emails and they Ignore my contact. I visited the store and hand delivered a Formal Cancellation Letter and video recorded giving them the letter and also verbally stating my cancellation on the Video Recording. Ashley Homestore continues to Ignore my requests. Now, Ashley Homestore keeps calling to get me to schedule a delivery, even though I have provided multiple written and even verbal notices to cancel due to their Breach of Contract. Stoneledge Furniture/Todd Wanek dba as Ashley Homestore is using Fraudulent Business Practices, failing Local, State and Federal Laws in an Attempt to Victimize Me. I am entitled to a Full Refund under the guidelines of The California Unfair Practices Act +Section 17000 of the California Business & Professions Code and The Magnusom-Moss Warranty Federal Lemon Law. The California Unfair Practices Act Prohibits any unlawful, unfair or fraudulent business act or practice and unfair, deceptive, untrue Practices. A merchant who violates the Unfair Practices Act can be assessed Civil Penalties per violation, as well as an additional penalty if the victim is a Senior Citizen or Disabled. As per this law, I have let the Todd Wanek’s Stoneledge Furniture dba Ashley Homestore in San Diego failed our Agreement and refused to correct the issue. Due to their Bait and Switch Scam, they Breached of Contract. I’ve demanded my Consumer Right to a Full Refund, but I was told I will never get a refund and I must accept a Redelivery. I am being bullied to accept a Re-delivery. They even showed up to my home, unannounced to my home to Badger and Bully Me to accept a replacement and reminded me that they refuse to refund my order. I have repeatedly told Ashley I want a Full Refund, due to their Bait and Switch Scam and Breach of Contract. I have made multiple contacts with Ashley Homestore and they continue to ignore my Consumer Right for a Full Refund, due to their Breach of Contract. The Contract is Null and Void. based on Breach of Contract and Fraud/Deceit. All you need to do is research the BBB, Google, YELP, Consumer Affairs, Attorney General, FTC, DOJ, Consumer Financial Protection Bureau, and all Governing State and Federal Agencies. There are also many social media sites like Trustpilot, HissyKitty and more, to investigate all complaints just relating to Todd Wanek’s CA Retail Location. He has many more Shell Companies which you can investigate.
We had an amazing experience. Mindie was an incredible assistance for our purchase. She was patient and aware of our needs. She is very funny too!
Ashley furniture has provided me the worst customer service experience I've ever had. Brief summary: Do NOT waste your money on their products or warranty services, they will do the absolute minimum to help you, and there is NO GUARANTEE they can replace your damaged furniture with the same model. What's the point of a 5-year warranty on a sectional sofa if you can't get pieces that match the original?? We purchased a nice leather sectional in May 2022, along with the added 5-year warranty. This was our first truly nice furniture purchase and my wife and I were excited. It really brightened up the home. Sadly we had a spill on one of the sectional pieces early on and had to file a warranty claim. We thought we would be taken care of! They first attempted to repair it, but it's leather so it transitioned to a part replacement. This is where it gets awful. From the moment we filed our warranty claim they KNEW there was no replacement piece in stock to give us. Despite this being the case, a fake "delivery" of our replacement sofa was scheduled, then within minutes following the delivery window we received a "could not deliver" notification. My wife and I were literally waiting in our driveway for a delivery attempt that never took place. THEN we have to call Ashley and their warranty services twice a week for SIX WEEKS, spending almost an hour on hold each time, being given the run-around about what happened. Finally we find out today that they knew the entire time the best they could do was a store credit to come back to the store and select a piece of furniture that won't match our sofa. What kind of "high end" store behaves this way? Don't sell warranties to your customers that you can't honor in the way you know they'll want to use them. Don't waste your customers time. You failed at both and lost a customer for good.
My parents bought some furniture from this store, and while they are mostly satisfied, the saleperson told them that the old furniture would be hauled away. The delivery person told them that wasn't a service, so now they're left with old furniture that they have to pay someone else to get rid of. Very inconvenient.
I chose a bunkbed here because I would be able to use it as two twin beds too, but I just realized both beds are not the same size tall. I received the bunkbed in April, it has broken pieces and dirty pieces. They told me a technician would come in 2 more weeks to repair it... it has been 3 months and they just sent ONE piece in replacement, and it's also broken. Nobody has come yet to assemble or clean. I Paid for the warranty and assembly service, and really regret doing this purchase. I've been making calls, and visiting the store every week and they haven't solve the problem yet.
Mindie was such a pleasure to work with that we came back the next day to buy more furniture! We came in Saturday buying a sectional, dining table set, and coffee table. We then came back Sunday to buy a bed and bed frame set! She was so helpful in finding the furniture we were looking for and so patient with my fiancé’s discussions about style and comfort. Never felt like we were being rushed or pressured. Mindie and her manager Andre worked with us to make sure we were happy with our transactions. The furniture in our house looks so amazing! We’ll be coming here again in the future for sure!
I have been having back problems for months so I went to Ashley’s to get a new mattress. Adam was extremely knowledgeable and answered all my questions. Instead of pushing the most expensive mattress on me, he recommended several for me to try-out based on what type of sleeper I am. The check out process was smooth and quick. I am so impressed by Adam’s professionalism and my back is grateful!
I am editing my rating from 5 stars to 2. BEWARE do no purchase the furniture protection plan as they deny every claim!! I was promised by my sales rep a refund if I had any issues and he told me to contact him right away if I did have a issue, of course I was hesitant because Guardsman and other furniture protections were never up to par but he promised this service was great and if I had any issues at all he would refund me the 350.00. I only put ptotection on my sofa, ottoman and chair and half , So I called customer service sent him a message asking for his email so he could assist me with no reply, I have now messaged Yama again in hopes to get some assistance, I will update this review once I get a response to see how this plays out. I rather take my 350.00 at this point and buy a professional cleaning agent and do it myself . DO NOT WASTE YOUR MONEY AND READ REVIEWS FOR PRTOTECT ALL THEY HAVE 1 STAR. They denied my claim stating everyday soiling is not covered even though my dogs muddied my couches and the mud smeared everywhere, I was told it covered all cleaning accidents but that was not true.
Everyone I interacted with at Ashley was great! Very helpful in finding me a couch for an excellent price. The delivery was smooth and came a little early. Would recommend!
Attention costumers 1. Never expect your product to arrive on time, even if they promised. Expect 1 extra month 2. The costumer service people " Nancy, Christina, Dylan" need training all over again of how to comunicate with costumers, how to use the system and do not lie to costumes. 3. Don't judge the costumers on their look and base on that to help them or not. 4. Higher management need to step in to fix systems that doesn't work and train employees all over again if they know how.
So I needed a mattress and went to Ashley's to try out every bed. Finally found the perfect mattress... but I was told by the salesperson it was discontinued. Surprise.... it turns out it was an exclusive Ashley's Chime mattress made for Amazon. Went home ordered it online and saved a bunch.
We had spent the whole day looking for furniture and we stopped by Ashley furniture and was instantly kindly greeted by a Sales Associate named Naz. Naz was absolutely a pleasure to work with and I will ensure to stop by to work with him again soon. During the process we experienced some issues with the sale in which Sean made right. The experience went from negative to positive after speaking with Sean. He truly knows the business and understood it much better than others at the store. I would highly recommend stopping by this store and when you do ask for Naz or Sean and I have no doubt you will be taken care of!
Super helpful and very friendly while extremely informative and flexible. The range of goods is massive and beautiful. I can not say enough nice thing about Micha who helped us out in every way. Highly recommend the shop.
I'm very upset, spent 7k on furniture 12/2020. They say delivery was 2/2021 according to their records but it wasn't until May or June because they waited until all the pieces came in. I tried calling to get help many times, every day for months because one of our 5 drawer chest dresser a few drawers keep opening. They don't stay shut. On hold for hrs at a time. They have about 500 callers ahead of you on hold, they tell you on the recorded line how many people are on hold. After speaking to an agent they say an installer will come out and fix it. No installer but an email saying to call a 3rd company. The 3rd company says not under warranty. I call Ashley again and they won't help. I will never buy anything from them again. Lakisha said she's in the escalation dept and said there's nothing I can do. Won't even give her me her last name. Don't Buy anything from them!!!
Look for the signature living rooms ...fantastic material , great comfort, and definitely great prices...for the quality they offer
We are needing to find a new bedroom set for our growing family and came across the familiar name of Ashley furniture. We were greeted by a friendly man named Bob. Everything was pretty normal until we noticed he literally came up to us at least 5-6 times with “oh I forgot to mention….(insert special feature/pricing)” he was hovering and overly attentive when I just needed time to soak in my environment and browse. It felt like he literally interrupted our conversation every 2-5 minutes the entire time we were there. I was so turned off by the experience we left to avoid interacting with him any further. I will not likely come back due to the awkwardness of the place.
AVOID ASHLEY AT ALL COSTS! This is by far the worst, most disrespectful, inconsiderate dysfunctional company I’ve ever had the misfortune of purchasing from. My wife and I thought we got a phenomenal deal and had great initial service. We bought a dining set in OCTOBER 2021! Told it would arrive Dec. Then Jan, then March, and so on and so on. Still hasn’t arrived after nearly 8 months. Try getting customer service on the line? Wait 45 min to have some phone rep in Florida tell you they have no idea about anything. Try emailing with no response other than spam. Try going Into the store to have them tell you to call customer service. Rinse and repeat. Trust me, avoid this place. And the furniture we did get? Garbage.
I’d give no stars if I could. We bought a couch from this store and when it was getting delivered the guys noticed a huge tear and red stain on the couch, so the date then got moved to Friday. We had a conflict with the timing and although it was rescheduled due to an error on their end they wouldn’t accommodate any other time for us and switched our delivery date to the next day. Now when they actually brought the couch up, it would not fit. In store we expressed to the salesman the measurements of our door frame and hall way to make sure it would fit he brushed us off and said they’re professionals and it will fit. We’re now going a week without a couch and customer service has a 110 people wait, and our salesman has not answered any of our calls. We’re extremely frustrated and will never be doing business here again
This is the worst customer service I have ever experienced. I placed an order in the store in November 2021 and was told the expected delivery was in January 2022. Since then, I have contacted Ashley 4 times - I have never once been able to reach someone in this store; I've had to chat with agents online, and the delivery date has been extended 4 times. Now they are saying mid-May but who knows. I am extremely disappointed that Ashley has not proactively reached out at any time, apologized, or made an effort to retain my business.
IMPOSSIBLE TO HAVVE SOMEONE ANSWER THE PHONE LOCALLY.. HELD FOR MORE THAN AN HOUR TWICE AND STILL GOT RECORDING TELLING ME TO HOLD. - RIDICULOUS!!!
We visited today looking for mirror ideas. Immediately approached by floor manager who directed us to home depot. There is a mirror on every wall.
Always get great service and pricing at Ashleys
Oh, where do I begin. I bought a couch in January and was told that it would arrive mid March. March 21st comes and no contact, no update on my order. Going through their website tracker for my order - I’m told they cannot find my order. Even though I’ve provided my full name, phone number, address, and confirmation number. I try calling the store, which really isn’t the store, it’s just a customer service number. The first rep I speak to says they’re going to connect me to another person where again, I have to provide all the same information and restart the entire conversation. THIS IS WHAT THEY DO. Every customer service call I’ve made has been a minimum of 2 people I speak to. Each one will be like restarting the whole process again. The second person is just another “customer service” agent of theirs. Anyway, this first interaction they tell me furniture will arrive March 26th and they’ll contact me. I wait until the 28th before calling again. Same runaround as before. The person I get ahold of tells me that a piece of my couch is in store, but the other piece hasn’t arrived. I ask for the piece that has arrived to be delivered and they tell me that it has been scheduled and the delivery team will contact me in 24-48 hours. 48 hours later, after not being contacted, I call once again. Same multiple person interactions as before. This time, the person tells me that actually, they can’t deliver the piece that has arrived. They have to deliver everything as a whole. And I have to wait until April 11th for everything to arrive. Super neat! Finally. I get the call. Everything is ready for delivery. They can’t give me a timeframe for when it will be delivered on the 11th until I confirm that I am available then. Since I work, I ask for the delivery to be on my day off. That was yesterday. The couch came. It’s here. It’s damaged. Once again, back to their customer service. They ask me to send pictures of the damage. They have to send a technician out to verify the damage before proceeding with doing anything. The next available technician is April 29th. So now I have to wait an additional two weeks for some person to come look at this couch to just to confirm what I’m saying so that again I can call customer service and again wait another 3 months for the replacement. This is an absolute nightmare company. Do not buy anything from them. The amount of effort to even TALK to someone is difficult. They train their employees to just lie about timeframes. You’re better off going anywhere else.
I used to like Ashley's but seems like they are stuck in the past with style and Jeromes has passed them up. Also if the sales people get your number they will hound you
Zac was amazing and diligent with helping my family look for a brand new couch, coming back here again! For anyone thinking of coming to Ashley’s for their furniture, ask for Zac!
Nice people but not the low prices I remember Ashley used to boast about.
Bill was amazing! He was so helpful and spent a lot of time with us! Always a great experience shopping at Ashley!
Bad customer service!! A saleswoman just wanted to sell their products no clear explanation, no responsibility!!
Mo MO was amazing at helping us find new furniture for our new home
Feels like a very slimy used car deal when purchasing furniture from these guys. They are all about their Commission and sometimes rude if they don't make enough money off you. It's unfortunate because it doesn't have to be that way. Consumers aren't stupid, we know the tricks and games they play. It could have been a great experience if they would just stop all the slimy tactics and be more upfront.
(Translated by Google) In store customer service is super, but shipping does not work. At first they said in 2 weeks now they say in 2 months. Let's see if we can fix the problem and get our money back. Because I'm not going to wait that long. Nooooo buy in these stores they do not serve nor is it customer service by phone (they do not solve anything) nor the shipment of your furniture. (Original) En atención al cliente en tienda es super, pero el envío no sirve. Al principio dijeron en 2 semanas ahora dicen que en 2 meses. Vamos a ver si podemos solucionar el problema que nos devuelvan el dinero. Porque no pienso esperar tanto tiempo. Nooooo compre en estas tiendas no sirven ni es atención al cliente por teléfono (No solucionan nada) ni el envío de tu mueble.
Had a great experience with Jimmy and the manager Andre at the Mirimar store. Both were professional and very easy to work with. This is our 3rd or 4th time going to this store and we will definitely be back.
Good service... way to pricey for my budget
We enjoyed our shopping at Ashley Furniture and bought a dining room and living room furniture. Several sales people asked if we needed help and left us alone to just shop. When we were ready and had questions Naz Ebrik, one of the salesmen, helped us. He also helped us to get the best buy during their President's Day Sale.
Literally just walked out of the store after being in there for 45 mins. No one came to help. Enough suits standing by the entrance.
Great experience, thanks entirely to the efforts of Tom Condron (thank you!). I had been on an extended hunt for a sleeper sofa and had been through several setbacks elsewhere, so having such a positive experience here was a welcome change! Tom was extremely helpful, knowledgeable, and friendly. I had a very specific thing in mind for our new place, and he completely understood my various requirements and helped me to find the right item, at the right size, in the right color, at an affordable prize - and then managed to track down one of the last remaining units of this item, at a time when warehouses everywhere were empty (December 2021 = holidays + supply chain shortage, oy) and made sure it got to us as quickly as possible. And when some last-minute confusion arose at the warehouse, he made sure that we got our sofa delivered to our door and assembled. I am writing this while sitting on our new, incredibly soft, extremely comfy sofa - A++!
This is such a special place. Andre, the manager, made everyone who came in feel valued and cared for. I really, really don't like shopping, but this place made me feel like looking for hours. It is full of so many beautiful decorations. The variety of pictures and wall decorations is amazing. There are so many styles to choose from and it is set up so well. My daughter needed a new bed, and was impressed with the selection and the prices. She found just what she was looking for. All of the employees seemed wonderfully kind and laid back. What a great experience. I definitely recommend taking a look if you need anything. There seems to be something for everyone. Thanks for the great experience Andre. You made me into a shopper. Your store at least. :)
I just bought a mattress here and the whole experience was fantastic! Scott was awesome and helped me so much to narrow down what I needed. The selection was very impressive; there were some pricey ones if you’re in the market for that extra quality but also some wonderful, more affordable options. Something for everyone! I was pleasantly surprised at how many options there were to choose from. The whole store is great, so much natural light and a beautiful selection of furniture. I will definitely be back soon!
Very very poor customer service. Lots of attitude.
(Translated by Google) In the store the seller was very rude, they don't know how to treat customers apart from that we stayed for more than an hour because it was very slow. They tried to persuade us in any way to pay them for premium shipping by adding $100 more to our account. However, we had to get angry for them to stop forcing us, in the end they gave us the normal delivery. We had a very bad time. The costumer service is lousy. Later, the bed we bought arrived at home, but the box spring arrived in a smaller size 😩. We have been sleeping with the mattress on the floor for more than a week and so far they have not bothered to solve the problem. I DO NOT RECOMMEND THIS STORE! They are bad people, who do not have a minimum of respect for the client. In the store the seller was very rude, they don't know how to treat customers apart from that we stayed for more than an hour because he was very slow. They tried to persuade us in any way to pay them for premium shipping by adding $100 more to our account. However, we had to get angry with them to stop forcing us, in the end they gave us the normal delivery. We had a very bad time. The costumer service is lousy. Later, the bed we bought arrived at home, but the box spring arrived in a smaller size 😩. We have been sleeping on the mattress on the floor for more than a week and so far they have not bothered to solve the problem. I DO NOT RECOMMEND THIS STORE! They are bad people, who do not have a minimum of respect for the client. (Original) En la tienda el vendedor fue muy grosero, no saben cómo tratar a los clientes a parte de eso estuvimos como más de una hora porque era muy lento. Intentaron persuadirnos de cualquier manera para pagarles por el envío premium aumentando 100 dólares más a nuestra cuenta. Sin embargo, tuvimos que enojarnos para que dejen de obligarnos, al final nos dieron el delivery normal. Pasamos un muy mal momento. El costumer service es pésimo. Después ya en casa llegó la cama que compramos pero el box spring llegó de un tamaño más pequeño 😩. Llevamos más de una semana durmiendo con el colchón en el piso y hasta ahora no se han preocupado por solucionar el problema. NO LES RECOMIENDO ESTA TIENDA! Son malas personas, que no tienen un mínimo de respeto al cliente. In the store the seller was very rude, they don't know how to treat customers apart from that we stayed for more than an hour because he was very slow. They tried to persuade us in any way to pay them for premium shipping by adding $100 more to our account. However, we had to get angry with them to stop forcing us, in the end they gave us the normal delivery. We had a very bad time. The costumer service is lousy. Later, the bed we bought arrived at home, but the box spring arrived in a smaller size 😩. We have been sleeping in the mattress on the floor for more than a week and so far they have not bothered to solve the problem. I DO NOT RECOMMEND THIS STORE! They are bad people, who do not have a minimum of respect for the client.
This company is a PURE scam. They work with "GBS" company for their protection plans that is called "ProtectAll". They will tell you a fake list of things that it covers, but in reality this "protection plan" does not COVER ANYTHING. They are professional scammers that will take you around and around with their nonsense instructions----claim numbers, "call the store", "call Ashley customer service", and ASHLEY will tell you to call the insurance instead. Why do they manufacture their furniture, but can't provide fixing and replacement all on their own? What's concerning is that they "work" with this GBS ProtectAll, a company that is under a different name, to ensure their name doesn't take the fall. You're better off with another furniture store, it's time people put a stop to supporting big companies that scam people for extra $$$.
Jerome and Alex were so nice and super helpful. Couldn’t ask for a better experience. I highly suggest everybody should come in and ask for Jerome!! Best furniture store I ever been to can’t wait to come back already!
Love the bed, but looking for a different color. Different colors but NO red.
Customer service was great! They had lots of stock to choose from. Prices were reasonable. Thank you for a great experience.
Worst nightmare buying from the company. Sent strangers to our house, only to take photos and not fix the issue. We finally got a call saying nothing could be done even though we paid for warranty. Biggest scam and am so upset.
Worst furniture buying experience of my life. Bedroom set had an awful chemical smell that wouldn’t go away. Return process has been a nightmare.
great service
Yama was so helpful in finding a couch that fit my needs. He was knowledgeable about size, material and configurations. He helped me find exactly what I was looking for and made sure I got the best deal. He was personable, friendly and made couch shopping a pleasure. Will definitely be back and ask for him in any of my future furniture needs! Hopefully the couch that comes will be a 5 star review as well.
Don't buy things here. They have no problem taking your money for product that they do not have ownership of or the ability to get ownership of. After waiting two months for delivery(which was originally quoted at about 2 weeks) I was informed that half my order was discontinued from the factory and that they would never be able to ship the furniture.
I purchased a dining table in store on Nov. 9th. It’s now been eight weeks and I called to see if I could reschedule the delivery date in February and I was just informed that my table was discontinued and my order has been canceled. So this store let me purchase a discontinued item and then held onto my money for eight weeks and I had to call THEM to learn that it was never coming in the first place.
I had the best experience here, they were real patient and supportive. An awesome variety to match your style and discounted pricing to match. I definitely recommend Ashley.
This is was the easiest and best.buying experience I've had in a long time. the sales associate Aida was excellent. She was knowledgeable about the product and very patient with me. Aida was very professional, not pushy or over-bearing as some sales persons can be. I was able to make an excellent choice for bar stools.
We recently bought all new furniture for our house. We shopped around at several "big box" stores but settled on Ashley because of the excellent customer service. Tom was very patient as we slowly pieced together everything we needed. He made several recommendations and managed our expectations around shipping / timelines. Great overall experience, we'll definitely be repeat customers
Worst purchasing experience that have ever had. Stay away if you would like to have something decent and delivery on time.
Aida was wonderful, she was able to match the online price for the set we chose. The size of the dining set I initially was interested in was smaller than I expected. Aida gave my husband and I plenty of time to walk the floor to look at other dining sets and provided a measuring tape so we could make sure the set fit our space. I will definitely return for future furniture purchases.
Salesman was very knowledgeable and professional. Thank you.
Delivery with this company has been a nightmare. They can't get the delivery order right, even after their 3rd attempt. First they mistakenly cancelled the entire delivery. Then they left tons of stuff out of the delivery. Then they brought the wrong stuff. And the guys that sold it to me at the store, completely ignore my pleas for help. I bought $22,000 of furniture and once I did, the sales team and manager were OUT. No more service. Avoid this company if you can, or just figure delivery will be a nightmare, you'll get your stuff months late and you'll go through an immense hassle to get it.
First time furniture buyer was a nightmare that turned to an incredible experience. I went into the store and purchased a couch which ended up being back ordered (as is most items due to supply chain) however this was not communicated to me. Had sold my couch in preparation for the new one that never showed up. After going in store I worked with the store Manager, Alex and I truly would not have kept my business with them without him. He was extremely attentive to our situation, apologized for the frustrations and helped me select something he could get to me much sooner. Went out of his way to email or call me on any changes to the status of the couch and even offered a temporary solution if shipping was a continued issue. The delivery group was top notch, took less than 10 minutes and Alex checked in that day multiple times to ensure it arrived, was put together correctly and had no issues at all! He even emailed us to ask about the couch recently and we told him we liked it better than the original choice. As someone in customer service, I couldn’t have handled the situation better myself and will absolutely buy again from him.
Spent close to $6000 on my new bedroom set. When they delivered the furniture noticed that the chest drawer was damaged . I when to the store and file a damaged report and had to deal with the worst customer service from the ladies at the front desk . A technician shows up almost 2 weeks after I filed the report . Takes some pictures and few days later they Sent the wrong part . Went back to the store and had to deal with rude ladies at the front desk . They don't care because is not their department .filed another report . They sent another technician took pictures and few days later the wrong part shows again. . Not even the same color of my furniture. I was thinking buying a new dining table for my new house. Guess where I'm going next : Jerome's furniture. Better service and quality. Very disappointed with Ashley Furniture and management. They don't care about you after you received their furniture. . Now I have to deal with their rude ladies at the front desk for the 3rd time. And file another report. Worst customer service and furniture quality. I highly recommend not to buy anything from these company . Try Jerome's and MorFurniture!!
I always find helpful people here. I got a good deal on a living room set and 0% financing too.
Amazing store good employee loreen very nice and good customer service
Bob Kelly, was great he answer all our questions and gave us a lot of options for us to decide on took his time and check if the item we were interested was available in stock made it easy for us to purchase the sofa sectional .
Ordered the matching loveseat to our couch online, the wrong color was delivered and the one we want is out of stock. Last time I buy furniture online. Virginia answered my call at Ashley and was very helpful in navigating how/who to contact for the return and told me they had the color I wanted in stock. I drove over and she introduced me to Jerome - super nice guy who showed me the couch in person to confirm the color and was able to get me all set up. Even the manager came over and apologized for what happened online. I'll only come into the store now like I did a year ago. Great selection, quality, specials, and prices; you get what you pay for.
Aida is the most aggressive person I’ve ever came in contact with she made this trip a very unpleasant experience I will never go back nor recommend this place to anyone all because of her and the way she talks and treats people. Went to BOB Furniture instead so glad I did and you should too. Do not waste your time here.
The worst place to shop for a furniture. The customer service is the the worst. They act so arrogant and doesn’t even respond to you. They are so disrespectful and didn’t even face me while I am asking them a question about the sofa. They do not treat customers well unless you look rich and can afford the furniture. They have no return policy on the furniture and they do not display all the furniture in the store, so it’s based on your research you have to decide. They do not display starting range of furniture in their store. Please don’t waste your time if you are trying to look for affordable furniture
Beware of Ayda. She was nothing short of a complete nightmare! She took rude and aggressive to another level. No customer service skills yelling at me and other guest in the store. I’ve never wanted to run out of a store like I did when I came into contact with this lady. Complaining in store seems to do good she looks to be related to other workers higher up. Please if you know what’s good for this company get rid of her ASAP!!
After a rocky start and calling 7 times to reach someone and going through 4 people to try and buy a bedroom set, MoMo took great care of me and set me up with exactly what I wanted. All’s well that ends well. (So far, that is.... we haven’t taken delivery yet!) He was friendly, efficient, fast and warm. Can’t wait to receive it!!!
I have been looking for a couch, Ashley has a lot to choose from but just not something that fits me. The store is set up nicely and the sales people I talked with aren't pushy.
Tom was amazing we went to all the different furniture stores and he by far had the best customer service. We will definitely be back to see him for rest of our stuff when the time comes.
The staff are nice as long as you are buying something, they are the most unhelpful after that. They do not deliver in time. For us they try delivering damaged furnitures twice, which we didn’t accept. Since then they haven’t made the refund despite of promising several times. The store never picks up phones and when they do they just make some false promises. I even visited this store and they said the refund will be made in 5-7 business days. Weeks have passed. Most awful store. Wish could give them 0 stars. I am now filing disputes against them.
Aida was fantastic. She knew exactly what I wanted when I described what I needed and made purchasing my stuff easy and with no fuss. Thank you
Jullian was awesome! So helpful!
Everything in this store is massive. Absolutely massive. The furniture seems okay, but none of it is my style at all.
Worst customer service ever !!!! DO NOT GO TO THIS STORE !!!!!!!!!! Reached out to management and they didn't do anything to help. I would give it 0 stars if I could !
The store was nice, the staff were kind. Our associate was always within eye site but didn’t overwhelm us like other places and people have. They let us do our thing and look around and when we did have questions they were very helpful. The mattress we decided on ended up not being the one that was put on the order form and it’s hopefully going to be resolved sooner than later. My only complaint is that the delivery team spoke to my wife like **** on the phone… Then during delivery one of the pieces of furniture was broken so we have to wait longer to get a new one.
I was looking for a very specific piece of furniture, which unfortunately this store didn't have. However, the associate I worked with (Yama) was incredibly helpful, and upfront saying he wasn't sure they had what I needed, but showed me options that might work. He wasn't pushy, or trying to talk me into anything. When I was mildly interested in a piece, he let me know the lead time was several weeks right up front. All total to see about 10 pieces, it was about 10 minutes. Despite the fact that I didn't find what I needed, I had a great experience, and will be back in the future!
The lady Ana Mirfhakri, who helped my mom in getting a new dining table charged the insurance/warranty with out notifying her. My mom didn't even want it. In my book, that is just wrong & very very unprofessional as a sales rep, you don't just charge a service with out the customer's approval. $350 in something my mom didn't ask for. I've been calling the store & no one answers. Just cause it was in credit doesn't mean that Ana was in the right of just adding something on for her convince in reaching her sales goal.
Great service and knowledge of associate Zac Youmans.
Zac was super helpful!! Knowledgeable Pleasant and Sharp!!! Happy I got him as my sales person!😎👍
Today I had a good experience for my first time in the store. My salesman was Tammeem Niazi he was very personable and he was able to help me with what I was looking for. I would recommend him to anyone who is shopping at Ashley Furniture on Miamar rd.
Fabulous sale prices! I bought a leather ottoman for 50 percent off. It's beautiful!
Worst Furniture Store. At the time of Sales everyone is professional and sweet talking. After furniture is delivered the no one cares what happens. Furniture was delivered with so many chips on multiple pieces. Paying for premium delivery is useless since delivery people don't care about your house so they will bang every wall they can to get the furniture to its place. In addition table delivered had exposed staple pins sticking out from the bottom. After calling customer service they tell me that a technician will come out after 10 days. After asking what should I do about the exposed industrial staple pins he replies that there is nothing he can do even if it is a safety hazard. I should have stuck to living spaces / wayfair for my furniture shopping.
Bob Kelly did an excellent job assisting us in buying our new furniture! He was very courteous and helpful in helping us make a good decision. Earlier that day we had bought two sofas from a competitor. He was so influential that we went to the competitor canceled our order, went back and bought from Ashley’s instead because of the great deals! We had our 8 yr old daughter with us the whole time, because of his enthusiasm, energy and calming demeanor she did not complain one bit… someone give this man an award! But a raise would be better!! Thank you Bob, thank you Ashley’s!
It was super easy and fun! I went in and right at the door someone directly walked me over to the couches I was interested in. Bought it same day!
Customer Service is awesome, Mo Mo is the best, he helped me and went beyond expectations to make sure my wife and myself left the store with exactly what we wanted at a good price. Coming back for sure.
Wow the sales person is a designer by nature she has an eye for colors fabrics. Very creative, attentive. Micha empower you to make good decisions. She also put’s it on the iPad to show you what it looks like before you make a purchase. She is very good at what she dose. Excellent customer service.
Great experience. Casey helped us and he was fantastic. Highly recommend him when you shop there. Listened to us, gave recommendations and did not over sell. He knew his stuff and we got a great family living room set. A little opportunity with in-stock availability for some items like other furniture stores we went to when shopping for reclining sofas and love seats.
Shopping in store was a great experience. We had a very helpful sales associate who was able to find us furniture for our whole house. When it came to delivery our wonderful experience started to dwindle. The delivery drivers were given the wrong phone number and upon getting to our apartment complex they did not care to use the call box. After wasting 4 hours of our day to wait for this delivery, the drivers dismissed themselves and moved onto the next delivery. Ashley Home called us to let us know that the delivery drivers were outside so they must have had the correct number to contact us and yet they didn’t. Of course when we go to let them in, they had already dismissed themselves. With them not being able to go back and finish our delivery that same day, they promised us a very early delivery the next day between 8am - 12pm. Sadly, here we are again waiting for a delivery that never came. We called to inquire about where our furniture was and it turns out that there was never a delivery scheduled for us today. Ashley Furniture had lied. After speaking with a different representative, it turns out that it takes 24-48 hours to reschedule a delivery and one was not done. Mind you - we spent TEN GRAND on furniture. We had already gotten rid of all of our furniture (bed, couch, tv stand etc) the morning before the first delivery was supposed to show carrying 99% of the furniture we had bought. So not only are we wasting time on deliveries that aren’t even scheduled but we are also having to sleep on the floor with our apartment in shambles to accommodate the large sum of furniture that we had purchased from Ashley Home. While we still wait for another schedule delivery we are wasting hours that could have been spent at work or out of the house. We have asked them to do waive our delivery fee as we had just spent 10 grand and are not able to utilize the products we purchased due to there lack of care as well as there inability to schedule.
I have never left a negative review online before but I feel that I have no other option but to let others know of the terrible service I received. After moving cross-county from NY I stopped by this Ashley Furniture Store in order to purchase a couch. Due to the shortage, I specifically chose a couch with a delivery date of July 1st - with an additional delivery fee. On June 30th, I received a call saying that the delivery had to be delayed to July 2nd due to difficulties with the truck. On July 2nd, I received another call saying the same truck has once again broken down and the delivery would be rescheduled for July 6th. On July 3rd I called to confirm the delivery and was told that no delivery has been scheduled. I was then told that deliveries were booked until July 8th. After going online myself I was able to find an earlier delivery date - July 7th. In an attempt to rectify these situations I have spent over 4 hours on hold or on the phone with multiple people. Most of whom either made promises that they could not keep or were very rude and utterly useless. Most recently I was promised that someone would reach out to me from the Appeasement department - that was one week ago. Suffice to say this is not the place to come if you are looking for efficient, reliable service.
We had a great experience in the store itself. Albert really helped us out and got us a great deal on everything we needed. This review goes out to the more corporate side of Ashley in dealing with our delivery of the furniture. As typical per major freight delivery, we were given a large window in the middle of the day for when our furniture could be delivered, making us have to be home from 11:30 to 3:30. We made sure we had no plans and got all of our old furniture out of the house in the morning to allow space for all the new furniture to come in. We live in 10 apartment complex on the ground floor with a gate that has a call box this is clearly visible. Ashley had given the delivery company the wrong phone number for me, so when the delivery guys showed up, they waited around for 25 mins because they couldn’t get a hold of me, didn’t bother to use the call box, then left. Shortly after they left, Ashley called me to tel me the delivery people were trying to deliver my furniture, I went outside to find no one where they reached out to the delivery company to figure out what had happened. After they discovered they had given them the wrong number, they said the best they could do is get me on the first delivery tomorrow morning. (A window from 8-12) while we already had in house appointments for tomorrow with contractors at the apartment which we may have to last minute schedule now. Either way, we would like to thank Ashley for having us sleep on the floor tonight.
Everything is spread out throughout the whole store. If you want an entry table you have to walk around the entire store and find them tucked here and there throughout.
Good service
We visited this store today and had a Great experience. In the past when we have visited Ashley stores at home we have always been hounded by sales people. This store is different and we stayed and made purchases as a result. We were helped by Zac Youmans who was terrific. If you need furniture, goto Ashley and see Zac.
If I could, I would put 0 stars, this store is very disappointing with their customer service, we've been calling for days, even went to the store and talked to the store manager to resolve our issue and they said they will be calling us for the delivery of our furniture, there's no getting a hold of them! Absolutely worthless, we will never deal with this store again! Don't waste your time!
The selection was pretty good and we found a couch we were happy with. The salesman, Troy (SULTAN AHMED), was nice and helpful. He made it a better experience and I hope his manager(s) read this. The only possible negative is how the prices are laid out. In the store this weekend it says that the price is $1,400 and there was a 50% off sale. On the website the normal price is $850 with a discount down to $700. I felt a little cheated with the different pricing schemes. I feel that I still got a good deal on a couch so I am not upset. I just think the prices should match.
Beautiful merchandise
Came in, spoke with one person and went back another day to be told something else. As a girl going in alone, I did not appreciate trying to be taken advantage of and upsold on furniture. Don’t feel comfortable shopping here for any of my home stuff anymore.
I wasn’t given a date of delivery. Still waiting —
Came in to this store to purchase a sofa and a loveseat. Was offered a deal that if I buy the $3700 tempur pedic bed, I’d get the loveseat for $660 and the sofa for $1. But the sofa won’t be available until a month. I took the deal. Paid $360 delivery. Bed was delivered w/in a week. A month went by and I had to call to learn that I have to wait another month for the sofa. Long story short, I canceled the sofa and loveseat and ended up with an expensive bed and delivery fee. Very poor service. Definitely won’t be coming back. Lesson learned.
Store was very busy I found what I wanted with no help then I told a girl what I wanted and bought it wish I had been there when it was not so busy and then I would have received better customer service
I ordered this mattress 6 weeks prior and was told 90 minutes the day of the delivery time that my mattress was out of stock and would not be available until July 27th. I called the online department who told me a new mattress was out of the question and I should get a refund and shop on Amazon. Not satisfied with that I called and informed Ashley Furniture I was waiting on the mattress so I could move out of the hotel in my new city of San Diego where I just accepted a job. Ashley informed me I could do nothing to get a mattress and instead I had to stay longer in my hotel, costing $300. I instead went to Mattress Firm and got a mattress there. Only go elsewhere but DO NOT USE ASHLEY FURNITURE.
Bill gave me an awesome deal on a sofa set. Highly recommended.
Helpful staff
My wife and I want to give a big shout shout-out to Zac who made our first furniture easy and stress free. We went in about a week ago and Zac helped us a lot on finding the perfect couch for our new place. He also shared his excitement for us for choosing Ashley Furniture. He was very knowledgeable about the product he was showing us in the showroom. He wasn't pushy on selling us anything else and was very patient with us. For sure we'll be purchasing more furniture in the future from Ashley and hope we can be attended by Zac again.
Rebecca is a great patient sales associate. Highly recommend her for your purchases.
They tried to sneak in $49.99 5 year protection plan without my consent. When I complained to manager he gave me the excuse that the employee was new. She knew exactly what she was doing because she even pulled out a pamphlet for the protection plan and had it ready next to my paperwork. That was the red flag, I checked my receipt wondering if she included that and sure enough it was there. Still haven't gotten my $50 back yet either
Great store good quality furniture
WORST experience EVER!!! Extremely disappointed in this store- PLEASE DO NOT WASTE YOUR MONEY HERE. I really wish that I would have read some of the reviews on here before making a purchase her. Seriously, I purchased a couch at over 2K only for it to arrive late, wrong parts being delivered, couch not functioning and more importantly- the customer service is garbage. I've had to make 3 trips to this store only for them to send me away with false promises. I have been promised a gift card 3x now- although I would rather burn the card than use it at this store, but it is more about the constant lies and false promises that sends me over the edge. Whatever you do- don't shop here. You're better off shopping at a thrift store. Please see Better Business Bureau for additional reviews of people with similar experiences to mine :(
Nice staff. Once we made our choice it didn't take long to finish the deal. Luckily what we wanted was ready for delivery just a few days later!! Only bummer, new salesman wasn't sure of some of the details about delivery cost, "insurance" and what was taxed. But, he did apologize and didn't try to cover it up.
Good selection
Julian is very thorough and helpful. Helped us find the perfect sofa
My experience in the store was excellent. Ana helped me and was absolutely wonderful. Unfortunately that is where it ends. My initial delivery date has now been set back 5 times, and I can definitely understand some delays given the current situation worldwide. Most recently, my delivery date was scheduled for May 9 and I had called Ashley on May 6 to confirm that it would in fact be delivered as I was going away for the weekend. I was assured that it would be delivered and cut my trip short to ensure I was home all day the 9th. Nobody delivered the item or called to inform me of a delay on the 9th. They did finally call me on May 12 to inform me that it would be delayed again. I got pretty upset and asked to cancel my order. I was hung up on, though admittedly I did express my frustration. I've not followed up to cancel my order since I absolutely love what I ordered but am very disappointed with the customer service post-sale. I still have no item or delivery date confirmed.
If you ever have the good fortune to get help from Bob, expect to have an amazing shopping experience! We went in just to look at a dining room table for our new home but Bob was went way above and beyond to help us furnish most of our home for an amazing price! He gave us the perfect amount of space when we wanted to talk and was able to help us with every question we had. He was also extremely knowledgeable about the products and where there were located in the store even when he was shown a picture from the website. I will definitely go back for any future purchases.
We had a great sales person that helped us navigate through their entire showroom to get us to the furniture suite we loved. Great quality and very nicely built. We also were educated on their mattress options and ended up buy 3! Once delivered, there was a mistake on the size foundation we needed and with one phone call, they had it rectified and a gameplan to have the new foundation delivered. We highly recommend Ashley Furniture.
Is there a direct number to the store to see product availability? I keep getting transferred to a call center
Our sales person Tameem was very helpful and went out of his way to make sure that all of our questions were answered and that we considered all of our options. He really was delightful. We are excited about the furniture that we have ordered and will enjoy telling you about it once we have it in our home.
We went to several home furnishing stores before visiting Ashley. Bill, our sales representative, took the time to discover our needs. He explained the strengths of the sofa we were examining and found a unit in stock in the color we wanted. Bill explained the delivery process and cautioned us to quickly respond to accept the delivery. The unit was spotless and the delivery crew worked cleanly and professionally. We are very satisfied with our sofa, we are definitely going to Ashley first next time.
Stopped by Ashley today and encountered an outstanding salesperson. Zac was friendly helpful and offered advice and suggestions. If only all salesman provided level of service Zac gave me.
Very professional
Ruby helped me today and was able to find the perfect table to complete my living room! She was knowledgeable, friendly and so helpful! She went above and beyond to make sure I left 100% satisfied. I will absolutely be coming back.
Great price on our furniture set and excellent service!
Wonderful, friendly service and we got a great deal. Plenty of styles to choose from!
We had a great experience purchasing bedroom set, mattress and sofa. Our salesman was Jimmy and he was courteous and patient with us. Delivery is next week and hope that goes well too
Gimmicks galore with so called “sales” and broken promises. Was quoted a price, said no, it went down, said no, went down further, said no because we were still undecided, price went down again. Said yes. Promised 2-4 weeks and white glove delivery. Took 8 weeks and the delivery guys wouldn’t even move my lightweight sofas. Wife home alone. Refused and canceled our order. What an awful company. I’ll never shop at Ashley’s again!
My back hurts!! Cheap, cheap couches sold here. Just look at these photos after a few months... Couch and ottoman are collapsing. Very bad way to spend $600. Save yourself some literal pain and skip this store.
I found the exact couch and love seat that I was looking for. Ashley's has a huge inventory of quality furniture. Love this place!
Ashley associate Tameem, was very polite, energetic and helpful. I described what I need and he showed me all the options. I hope he will get promotion really soon.Some salespersons are very aggressive - it does not apply to Tameem. Thank you
My salesman, Jimmy, did an excellent job. I also appreciate the assistance of Chris, the manager.
Ruby, the sales woman, was cordial, polite, and helpful. The reason for my low score is because the store failed to deliver my furniture on the day they promised. Then they had the nerve to say it was my fault. They said that they called me and left me a message and that I didn't respond by a certain time so they rescheduled my delivery. I have previously purchased furniture under a different phone number. When I made my purchase this time, I let them know that I had a new phone number. I watched Ruby update the system at the store. The problem is that my phone number didn't get updated in the warehouse system. They were calling my old number. It wouldn't have been such a big deal, except that I was told when I made my purchase that they were throwing in the delivery and setup fee. When I was reviewing my purchase receipt, that wasn't the case. The store actually charged me 300 for delivery. So now my complaint to the store was that I was tricked into paying for a service that I was told was going to be free. So now our predicament is that they failed to delivered my purchase under a service that I paid for. The store agreed it was their mistake and offered to pay me back half the delivery fee for my inconvenience. They would still deliver my furniture but only to my door step. They would not carry it in a set it up. So I was giving up one inconvenience for another because I would have to move all My furniture myself now. Thanks, but no thanks Ashley.
Lama and Jerome were great made my purchase easy with no sale pressure. I would definitely recommend
Horrible customer service. As soon as we got in, someone was there at the door and we told her what we were looking for and she disregarded what we had just told her. She started on what seemed like a scripted conversation and asked us what we were looking for right after we just told her. We went along and she showed us some furniture but we told her that was not what we were looking for. She got upset and I told her that we were just going to look around the store on our own. She kept following us around. I told her again if it was fine for us to continue looking on our own but she insisted on following us. I felt very uncomfortable. We did see some nice furniture but the whole situation was awkward that we decided to leave.
Always a great experience working with Santana and had help from Courtney. I Can’t wait to get my new couch. Thanks a million
Awful experience ! We had three different orders. All of them had missing items. All the deliveries were late. I would think twice to give then my business again.
Our sales rep, Nabil, at the Mira Mar store, has been great to work with for the past 4 years. And provide Excellent service.
Nice large showroom.
We went to many different furniture stores and the one thing that stands out about Ashley’s Furniture is the Quality. Dally went above and beyond and thought outside the box to meet our needs & made it happen! We appreciate the extended time she took. I’ve worked in Customer Service for many years and the one thing I’ve learned is never say NO to a customer instead offer them options. That’s exactly what Dally did.
Awful experience. First couch was wrong, other piece was damaged. Second time they delivered something was missing, third time they get one piece in but still waiting on the other. Rescheduled delivery on me and the call center lady was extremely dismissive of me. I’m not just going to spend another dime here I’m going to actively tell people to stay away. Worst dealing with a company I’ve ever had.
Best experience I've had in a long time. The salesman was so friendly and helpful. He answered all my questions, gave me several options and took the time to be sure I understood everything before I left.
I purchased an entire apartment full of furniture (bedroom, living room, dining room) at Ashley Home Store (Miramar, CA), but they cancelled my order a week before confirmed delivery because my couch was on back order for one week. They wouldn't do a split delivery for me sooner even though they had everything else. Luckily, I had the phone number of my sales rep and he was amazing!! Enrique Flores was able to set everything right and I got all of the furniture, including the couch, two days after the initial delivery date. What impressed me most was how professional, helpful, and empathetic he was. I purchased all of the furniture from him because he was honest and incredibly mindful of my budget and the style I was looking for. He was great at conflict resolution and was able to listen and help when their delivery support center was too busy. Ask for him at the Miramar, CA location. He goes above and beyond!
Thank you to the customer service manger, Kavan. He was great! We had a few issues but he was able to resolve them in a timely and professional manner. It was greatly appreciated and we look forward to going back and purchasing end tables.
This review is specifically for the management/delivery people at this particular store in Miramar Road, San Diego. We have visited many other Ashley stores all over the country because we are a military family and we have loved our experiences, except for this particular branch. First of all, when it comes to sales, Kudos and many thanks to our sales associate Enrique who actually helped us find a super deal for exactly what we were looking for. He is young yet well versed in how to treat new customers and the middle management/delivery could take a lesson from his demeanor, friendly disposition and excellent manners when it comes to how to treat customers. After we decided on what we wanted, we were told that delivery is done by a third party. This third party happened to be a man sitting there by a desk who proceeded to refer to my husband as "hey, hey you guy..it's $200 for delivery and less if you help me". He was absolutely rude, treating my husband, a Navy veteran, like he was beneath him. We did not utter a word and let this man continue in all his rudeness because we understand he is a 3rd party and may/may not represent the store. However, when I wanted to confirm the delivery date and I personally asked him: "would it be tomorrow that you deliver? " this same man responded: "yes! TO-MO-RROW!!!" in the most condescending, womanizing tone. I have never been spoken to like that before, and much less from somebody who is supposed to be working for me because I am going to be the one paying him. He and his ridiculous Louis Vuitton face mask need a crash course on costumer service, manners and just being a decent human being. I do not know if he used to be upper management and he is enduring a time-out in delivery or what is going on , but the customers are not beneath him and should not be treated the way we were treated. It was completely uncalled for as we hardly even spoke to him or asked questions. Also, some other manager tried to sell us some furniture warranty "that used to be $400 and now we could get it for the awesome price of $100". When we declined the service, he replied "ok, you are on your own then". Who in the world, being an experienced manager, talks to a customer like that and scolds them for not getting their product? This was a completely surreal experience. I do not know if we were treated that way because we are a mixed-race couple, my husband is a veteran, or what happened there. Most likely, this is how this people operate on a daily basis and its shameful. They should be thankful we are peaceful people and non confrontational but any other veteran, or any other person period would have given them a piece of their mind...personally, I think this review is more effective and can reach more people. Again, our thanks to Enrique for all his help and his excellent customer service skills at such a young age. God bless and know that it is people like you the ones who keep this people in business, because other than the sales team, this Miramar road has terrible management.
Moving from another country to SD in 2019, I didn't have furniture, so I went to this store. They "gave me a great deal" since I needed three bedroom sets and a dining set. They offered me about a 15 % discount if I purchase all the items, so I did. Once I submitted my credit card, they charged me the time that the sales representative spent with me (about 1 hour), increasing the bill by about 17%. Since I really needed the furniture, I agreed because they said they have everything ready to ship in about a week. Although I don't have a complaint about furniture quality, in the end, it took months to get the bedroom sets. We had to sleep on the floor for a while. Although I told my kids that it was going to be fun sleeping like we were on a camping trip, in the end, all of us were exhausted. I would not buy anything anymore from this store. They have the worst customer service.
Went in to by a TV stand and got just what we wanted. Good customer service from Sultan Ahmed.
This ashley furniture store is the worst I have ever been to. The attitude from the customer service, was unacceptable. They only person that was helpful was Ben really nice guy and very helpful with my situation. The customer service only gave me the around. The manager are no better, they promise you calls that they never make, so when they say they are there for their customers that is a lie. Thanks Ben for keeping with the store values, the rest of them can learn a thing or two from you on customer care. Keep up the good work.
The service was awesome.
If i could give Zero star I would do it. Never trust Ashley. I ordered a sofa from November 2020. They said my order will delivery at January 2021. But until now as of February 15. They still ask me to wait until March without any noticeable. I have to call and all they said is wait. So disappointed
Thank you Ashely for sending HALF OF A COUCH and only assembling items partially. Your customer service is wonderful too when they say that they can’t do anything about it. You are a horrible company and I hope you file chapter 11 swiftly.
I made a purchase on January 26 and today February 4th I received my order. I purchased a bedroom set and a Tempur-pedic mattress. Upon arrival the delivery staff wasn’t able to hook up the bed rails since they were damage and they wanted to leave without hooking and they left once they hooked it up. I was not home at the time and the person that received the order told me it was damaged. I called and they told me that they had to send someone out to see if they can fix it I told him I purchased a brand new bedroom set that was not damaged why are you going to give me something damaged and fix it that’s not what I bought. It was a back-and-forth battle and all they could give me was a claim number and that on the 25th they can send someone to fix it. It’s like driving off the lot after purchasing a car with a big dent on the door. Like why am I supposed to deal with a damaged product and wait for it to get repaired. I called the one 800 number and also called the store neither could help me and told me that I had to get a tech to come out and fix it. I purchased something new and expect something new not something damaged so I went to the store and told him that I wanted to purchase the rails which they sold to me at 349.99 but they were “nice” enough to give me a discount at $200 even. They could not match the price that I originally made when I first bought it which was at $131.38. Also when I purchased my mattress which was not cheap at all I was told that they would take the old one I was never told that in order for delivery to take it the mattress needed to be wrapped so they couldn’t take it. I asked when I placed my new order if they can take the mattress and he said no. That being said I had a wonderful experience you should go to Ashley furniture in Miramar they sell the Best damaged Furniture. As well they are a great help they gave me a good discount on my second purchase. Thank you Ashley furniture you’re San Diego’s number one furniture store.
(Translated by Google) Expensive and totally different from the site prices, and the staff are annoying (Original) غلاء فاحش ويختلف عن أسعار الموقع كلية، والموظفون مزعجون
Worst experience I’ve ever had. I purchased a sofa in November. There is no delivery date on my receipt. When I asked, the sale agent told me the delivery date will be 4 weeks from the purchase date. Four weeks later I called the customer care, they said there will be a delay in delivery due to Covid, and they are behind their schedule, and my delivery date will be January 27th. Today, I called again, they told me it will be Feb 16th. No explanation. No one contacted me to tell me there is a delay. No apology. The store is unable to reach by phone, you can only talk to customer service department who have no idea what the situation is and can only tell you the delivery date popping up on their system. I regret I made a purchase at this terrible place.
worst company ever. delayed 2 times on a month long wait after confirming that I was getting delivery same day they backorder again. did not give me sale price after saying they discounted it. can't reach anyone had to go to the actual store. never again would I order from this horrible place. no excuse for bad customer service. buyer beware. I am going to complain to B&B because you cant get ahold of anyone at a corp. level to talk to you.
I am leaving this review after finally losing my calm with their service. We went there to buy a couch in November. 1. Firstly, we didn't get chance to look at them independently, a salesperson joined us as soon as we entered. 2. We liked a couch after strenuous browsing and when we went to pay the bill, we were told they don't make them anymore. 3. We browse again and found another couch, and decided on a price. The salesperson named, Ashley, said the price included insurance. It was one of the main factors we bought the couch. When we were given the final bill at the counter, my husband asked if she could give details about the insurance. She said she forgot to mention the insurance wasn't included! We didn't have energy to waste more time and thought of it as a genuine mistake on her part. She was helpful and kind so we let it slide (although it felt like a fraud). We get out of the store, agreeing our couch to be delivered TWO months later! 5. Two months later, no phone call about delivery. I try to reach the store for two days but they disconnect saying they are busy. So I finally call the private number Ashley gave of hers. First day she says she will call me back with more details. Doesn't. Second day, she keeps me on call for a while, says she will call me back but doesn't. Third time she says something about backorder and then says nothing. Then she says, "I will text you what they texted me" (without any explanation) but doesn't. I message her that we are worried we won't be home if the couch comes and wants to know what's going on. She never replied. Today my husband finally got hold of the store and they say the couch will take 25 more days to arrive, which I doubt it will. He has demanded for a refund if the couch doesn't arrive. This was our first experience with them and I am utterly stressed, disappointed, and upset. I was happy to finally be loyal to a local store for furniture needs but never going here again anymore.
Buyers Beware! Purchased dining set, delivered damaged, replacement table also damaged, 3rd replacement table also damaged and poorly repaired before delivery. Horrible customer service, Horrible product.
Yama was our retail sales associate. He was very professional and helpful. He didn't pressure us into a sale like previous encounters we have had. He made us feel comfortable and gave us time to think about our options. We will definitely be going back in the future to purchase with him.
If I could give 0 stars I would give it 0!!! We bought a dinning table online cash. We received it and it was broken. We bought this in November and they are still giving us the run around. Have changed the pick up date 4 times without notifying us. They ship through USP, FedEx and their home store. So if you received delivery from the homestore they will give you the run around and not help you at all. All they say is that they changed the pick up date and that's it. So I still have a dinning table in the garage awaiting for them to pick it up if they don't change the date again. I also offered to take the table to the store and they don't accept it either. This process has been beyond frustrating.
These guys didn't even try. Looking for 3-4 pieces of furniture. Was ready to buy. The sales person seemed more interested in returning to the non-socially distanced pow-wow with the other co-workers. I left empty handed not seeing anything I came to find.
Faulty management, they lie about delivery dates.
Found the items in the store I wanted on the Ashley website for a fraction of the cost...
This is the absolute worst service and product I’ve ever received. Please save yourself the huge headache and shop elsewhere. I ordered a couch on October 15. It was promised to be delivered on November 15. It was finally delivered December 17 and was not the couch I ordered! I paid for assembly and they did no assemble. I had to call several times for them to come back and assemble. When they did finally come back to assemble, the delivery and set up guys came in without saying hi, they put the couch together while I was in the next room and then left. They left without saying bye or giving me paperwork or telling me it is done. The couch is such a poor fit that it is blocking half of my front door so nobody can come in. I have been calling customer service immediately after and everyday for 5 days after. I came into the Ashley furniture at Miramar today. They should give me a refund due to giving me the wrong product (months later) and horrible service but they refuse to. Their non refund policy does not allow a refund EVEN WHEN THEY GIVE YOU THE WRONG PRODUCT AND YOU CANNOT CONTACT THEM. I have been on hold for 1.5 hours and then hung up on. Every number for them they don’t answer or respond to emails to calls or voicemails. There is 4 other very upset customers in line to speak with the manager. The manager hides out in his room with the door locked and eats chips while leaving one employee in the front to deal with the big amounts of very unhappy customers. Other customers complained of similar issues such as very late delays, promises not made good, and wrong products. The manager Mark told me to use my couch as normal for the next month or so until it is delivered. I asked if it’s in a used condition if they will still take the couch back returned in a used condition since they do not have a sooner date to pick up the couch or replace it with the new parts. Mark said it will be fine for it to be used but everyone else working at Ashley’s told me it is not ok to be returned in a used conditions. We cannot use our living room and wanted a refund for our couch to be returned. Since it can only be exchanged and not returned we need to use our living room in the meantime. After all this is all their fault. I asked for Mark to put it in writing that we can use the couch without being charged that it’s in a used condition. He keeps eating chips and yelling at me that he will put nothing in writing and there’s nothing he can do for me. I’m extremely mad and disappointment. I also feel horrible for all employees working with Ashley’s and Mark. Mark continued to eat his chips, hide in his room and dodge angry customers by running away, ignoring their concerns, and yelling that he cant help. Meanwhile we cannot walk through our front door or use our living room at all. If there were an option for 0 stars, that is what they deserve. How is this place still in business?
(Translated by Google) You have terrible customer service and very low quality of furniture (Original) Tienes pésimo servicio al cliente y muy baja calidad de muebles
I love Ashley HomeStore there was plenty of parking and once you walk inside everyone is really happy to help you and everyone is really knowledgeable, the young man that helped us tried to give us the best deal he could. I loved it. I could not ask for more. Everything inside was so clean and beautiful and there was plenty of parking outside I will most definitely be returning and buying my giant living room set.
Don’t understand how they get good reviews!! We’re still waiting for our purchased that was ordered in early October. They finally picked up the return, & they brought another recliner , which turned out to be identical to the one being returned. It was not the one that we ordered & paid for. According to the order confirmation they sent, the electric recliner is to be delivered on the 12th. I went to their Temecula store 2 weeks ago to get some answers, all she said was that she would contact their warehouse & they would give me a call back. Never heard from anyone. There was another customer there at the same time who was also complaining!!! Why can’t they deliver in a timely manner ??? It took them 1 month to pick up the return item & their store is only 2-3 miles from the place it was delivered to.. Now we wait AGAIN!!!!
Absolutely the worst place to work with. Ordered a bed frame in store and the headboard piece was severely damaged when delivered. Been over a month with multiple calls and emails to their terrible customer service with no resolution. I still don't have a new headboard and can't assemble the bed. Stay away from this place.
This place overcharge people on every single item, they lie about giving you discount, but in reality, if you go on the Ashley website, the price of each individual item is almost half the price compared to in store. Overall, really good at tricking people but very dishonest. DONT SHOP HERE, AND IF YOU DO, DOUBLE CHECK WITH THE WEBSITE
Many furnitures but expensive and not suitable
YAMA..... was very patient with us. Had us try all the mattress we wanted. Never was pushy.He was very warm. Thank you 😊. Had the choice much more easy.
Worst service ever. The phone doesn't get answered! Nor does the virtual assistant on there website! Nor can purchase items in store simply question that could of been answered in two seconds!
Worst customer service i have experienced at any business. I have been processing a warranty claim for months, I'm on hold all the time waiting for reps that never answer, and their online customer service is just a bunch of bots that don't even work. Avoid at all costs, they will not answer calls and will lie to you when they do.
My brother needs a lift recliner, Marie was very helpful, she knew alot about recliners, see Marie when you visit this store on Mira Mar Road.Thank you Marie 😊👍
I wasn't happy with the end results. They charged me for a service they did not provide. I want my money back.
Lovely, gave us a great deal on a mattress.
Nice salesman that assisted, however Salesman made no effort to confirm that he entered the correct address when purchasing, and as a result our $1,200 couch was sent to the wrong address. Thank you Ashley HomeStore!
Ruby was an excellent Sales Rep! Friendly and welcoming and really got us the sofa we wanted. A plus the Ashley's was having a sale at the time we went. Funiture shopping is fusterating at this time due to delay in delivery but she was patient with us which kind of voided the negative strike due to delayed in delivery. It was an easy process.
Greeted as soon as we walked through the door. Definitely knew what we were talking about and very helpful in our decision of furniture. Asked the layout of the home and what we were looking for in general. Never pressured us but definitely wanted nothing but the best. David Rubio is a great sales person.
I have to say buyer beware! The sales people were great helpful and friendly. Even the one store customer service person who helped us went above and beyond trying to get our problem solved. It's not the store that's bad it's the Ashley company. We bought a whole living room set and an extra sofa for our family room. We noticed with in a week and a half our one sofa was sagging on one end and the back cushions were going flat. I called everyday for Two weeks no one returned my call as promised on message. I finally after waiting fourty minutes got to speak to a customer service person she set up an appointment for a technician to come look at our sofa. Three weeks latter he never show up. We decided to drive back to the store and speak to a customer service person. We had to wait an hour they only have one person and three people in front of us. He set up for the main company c/s person to call to set up another appointment. One week later they never called. So we went back to The Mira Mar store. Nothing changed We kept going back for 4weeks. The customer service person got tired of seeing us. Some how he set up our tech appointment. It worked. it only took us 3 more weeks for this guy to come to our home. When he came I asked if we could get a new sofa? He told me no they only fix the sofa if they can. I asked what am I to do with a broken sofa. It's not Ashley problem. I explained about the customer service trouble we had he told me that was not true, he knew that his company would never do that. I guess I made up this story up. He pulled apart our sofa to take a look inside and two large pieces fell out. He sad it was broken because I had jumped on it. I told him I'm a 61year old woman with sever arthritis I don't jump on furniture. I did take a look at the parts that fell off it was the main braces. They only had a free staples in them. I asked him to just fix it put some screws and glue in it. Do a better job than the manufacture did. The whole time he was here he kept saying we had thrown ourselves to hard on the couch. He also complained about being very sick his brother just died of Covid and the doctors were not sure what was wrong with him. But he needed to work. I guess Covid is nothing to worry about! I just wanted him to finish and leave my home. He fixed the sofa he even re stuffed the back cushions with a lot of stuffing. Funny he said there was nothing wrong with them. We bought this sofa May 30 2020 almost four 1/2 months latter October 8, 2020, we were able to sit on it. Beware of Ashley furniture. Buy your furniture some were else. I forgot to say all those times we had to go back Ashley and wait in line I met a lot of other people having the same problem. If you bought furniture with out any problems count your blessings! If it's been a night mare, God help you, because Ashley is in no hurry to help, they already have your money.!
Nice furnature
Lots of wares, to get inspiration from. Staff is always ready to answer questions
Multiple customers inside the store highly upset with this store being shady, requesting people walk out & not to trust their money with this store. Just an FYI...
Shopping here has been one of the worst experiences I've had so far. The sales representative Tisha Bahena was my sales rep and at the beginning she was nice and all but once we closed the sale no communication what so ever my delivery was due october 4 2020 and not even 1 courtesy call from her or the store or anyone. I understand there's delays or backtracks but to not have the decency to give a call and let me know is unacceptable I called her yesterday 3 times at 10,than 10:30 and 11 even left voicemails and not 1 call back. I had to call the store and Tania answered the phone and I explained and said we could just go in and switch out our purchase i asked to talk to the store manager and said he wasn't there. I asked her to leave a note letting Mark the store manager to give me a call back and nothing. Today october 5, 2020 my wife called in the morning and spoke to Erick and once again the manager was not available as well as Erick letting us know our furniture would not be delivered till December 12 when they told me yesterday it would be October 23. Today I had to drive up to this store to get answers to my surprise as I walk in Tisha my sales rep is just sitting talking to another sales rep when i had called her today at 7:13 and left a voicemail. To be sincere this store has showed lack of professionalism and customer care. The store manager stated his hands are full and he need help stating that corporate knows this. To be honest to hear this from a store manager it's very disappointing if you plan to shop here think twice as for my experience they showed no care and only want thier commission It took me to drive to the store for them to try to get my couches. The store manager wanted to compensate us for the trouble but I requested my refund if you shop here think twice or go somewhere else very disappointing experience. As for the sales rep Tisha she need retraining as she shows she does not care about the customer and lacks communication she will also lie as when i said i had called her i had to show the store manager my call history for him to see i called her. please be on the look out when shopping here make sure they don't fool you like they did me or make you feel less this is from my personal shopping experience also the store manager needs more training on how to deal with customers when they were upset. Seems like he isn't ready to run a store if you buy here make sure your on top of them .
A little over priced.
Ashley Furniture is the worse for customer service and support. We have them a second chance to win us over, and they failed miserably. They are happy to take our money, and SELL us, like Used Car Salesman! But when it comes to taking care of us, it's please call back, the store isn't answering, the manager will get back to you within 24 to 48 hours. It took over 72 hours and we were the ones that had to cask back. Eric, one of the managers at the Miramar location, where we purchased or furniture for the second time, never, never called us back. We got brand new beds for our daughter's and the box springs we ordered were the incorrect ones. We called to get this corrected, and it was a horrible, horrible experience,with the exception of a CS Agent,Becky. Becky at the Florida call center was incredible! Today, they were supposed to deliver the correct box springs and guess what? They were the same incorrect size that we didn't order nor need. The delivery guys could care less and just took them back, put them on their truck and then just took off. No attempt to call their location to resolve the situation. Now, we have to go into Calling Tree Hell, or drive to the Miramar location to get this resolved properly! We will never, never, never purchase from Ashley Furniture ever again!
I only gave three stars because my first experience was not good, I saw what I wanted but did not like sales personnel. Although my second trip was wonderful. My sales representative was great.
Pretty decent store. I Recommend checking them out
I had a great experience shopping at this store. My sales representative was Jeremy and he was professional, yet made you feel like a friend at the same time. I had to make a couple visits and this store was under going construction so I wasn’t able to see some sofas I’ve been having my eye on, but when my fiancé and I came to our choice Jeremy was accommodating, knowledgeable, and I felt our sale was handled very professionally. In this COVID era, it did take a month for it to be delivered and I was anxious about it getting it here. I contacted my sales rep and although we couldn’t find an earlier date, I greatly appreciated that he responded to my messages. Delivery time came and we did opt to have the guys deliver it into the house since it weighs nearly 300 lbs. They were great as well. My power reclining, oversized sofa is functioning well on its first day. And I hope this thing lasts a long time! Overall, I did have a great experience with Ashley Furniture :) Thank you!
Worst place to shop for furniture. Ordered a couch on June 15th of 2020 and to this day I have not received it. I’ve gotten about 3-4 different promises and fake delivery dates that it is a bit ridiculous and honestly disappointing from a store in general. Never ordering anything from here again!
Horrible customer service! Delivery was postponed for 3+ weeks and cannot talk to a person at the store to confirm a cancellation. Buyers beware!! You will spend hours of your time waiting on hold just to get the run-around again and again. Never buying from here again and still waiting to confirm my order cancellation!
Great place to look around and shop. The employees are really helpful. Bob help us get what we need it. Thank you.
Good collection! The customer rep Aida is really good and does her best to help out customers. I highly recommend her. However the service for returns sucks big time. It’s just like if you go to buy, you are treated amazing but if you go to return something, they don’t give a damn. They are pretty slow in processing; so be prepared if you have to do that!
Very bad customer service
It was a good experience. I was able to get the price comparison and order the table and chairs. I should have called this store first. He got the job done in less than 30 minutes.
Nice store . great selection and thanks Jimmy Maria for a great coustomer service .
Mo is the best customer service professional in the building. He is attentive, professional and he is easy very easygoing...not overbearing. Ask for him. He’s great.
Awful service and warranty, they scheduled a repair 3 times and never showed up. Everytime they make me go back to the store and argue for hours to reschedule. Horrible service and customer support.
Very nice
I stopped by to get some wall decorations and there wasn’t anyone available to help me. It was a Labor Day weekend. So, I pulled some decorations off the wall and went to the register. A gentleman named Sam came over to help me. His customer service was impeccable and he totally turned my shopping visit to Ashley around. He made me feel very welcome and apologized profusely that there wasn’t anyone to help me at the time. He even gave me a discount! I will definitely be going back to Ashley Furniture. Look for Sam! He’s the best!
No one even attempted to greet me and my wife are make customer contact.
Very disappointed. I can in on the opening day and was so excited to win $100 off and my wife 5% off. That we used both to buy 2 couches. We got home and looked on line and the couch was 10% off which made it less that the 40% off plus the 5% and $100. I was very upset and cancelled my order. I will never shop here again.
Absolutely by far the WORST furniture buying experience ever. After waiting a month for my furniture... items are still missing, the movers continually show up late, they RUINED the new hardwood floors in our new apartment, drawers are shoddily made, handles either loose or not even installed, delivery shows up at 9pm, missing hardware for shelves... I swear to God you can't make this stuff up. I feel completely and totally robbed by Ashley Furniture. Thanks for absolutely nothing. Oh I so badly wish it would let me leave a zero star review. Ps. This is the first review I've ever left online, let that be a testament to how poorly this company operates.
The sales representative that helped us in our purchase was extremely helpful and patient as we changed our mind multiple times and answered our multiple and repetitive questions. We continue to go back to Ashley for all our furniture needs because they always have the best quality, selection and prices.
Marie helped us pick out a couch and she was fantastic! She is fun, easy going and did not pressure us at all. Go see Marie!
Store seemed to be in a state of disarray.
Andre was wonderful and helped me find everything I needed! Was really happy to find all the pieces I wanted in one store visit and it was probably the best shopping experience I've had mid-pandemic. Can't say enough about Andre - he was fantastic.
Best experience ever with Jimmy and the store manager....we were pressed for time and they accommodated us so well, even being under pressure!! Don't buy anywhere else....Great sale going on too.... Bonus!
NEVER AGAIN WILL I BUY FROM THEM !!!! HORRIBLE SERVICE!!!!
Had a very bad experience. Buying at ASHLEY furniture store This people gave me a delivery day and the did not deliver.i call them and they told me. And they told me that i will get the furniture in 2 months.they even send me textmail that i will need to be home Today.i lost a day work and never got it today.very bad. I give them 0ne star I dont think i will buy at ashley furniture again.
The worst experience ever customer service just wanna kick you out lying to my face
Never again no one approach us asking if we needed help bad customer service we didn't buy anything from them
When I bought my furniture on July 17th, there was a set delivery date of August 24th due to items being on back order. I completely understood & was in no rush to receive the items until school began on August 25th. (I ordered a comfortable accent chair because I'm due to give birth within the next month & I wanted to be comfortable while online for classes 8 hours, 2 days a week.) The night of the 23rd, I tried to contact the store I purchased from to no avail - no one would answer my call. I sat on hold for 2 hours waiting for someone to answer my call. The morning of the 24th, I tried to track my delivery online & it said delivery tracking was not available in my area. I called the store when they opened at 11 & literally sat on hold for 45 minutes. I eventually hung up & tried talking to an agent online. The agent told me I didn't confirm my delivery & the accent chair I had ordered was on back order anyways. 6 weeks have gone by & no one bothered to contact me that an item was on back order for longer than anticipated? It would have been no big deal had I been contacted by Ashley HomeStore, but I wasn't. I wasn't called to confirm my delivery. I wasn't called to be updated about an item I had purchased. Not to mention the store refusing to answer their telephones. My current set up for school is extremely uncomfortable & I have to sit there for an extra 32 hours (8 hours a day, 2x a week) without lumbar support because of their lack of customer communication. I can't even guarantee someone will be here to accept the delivery because who knows when I could go into labor. No one has apologized for screwing this up. If I had known the chair would be on back order, I would have purchased a different chair or from a different company. I confirmed my delivery for September 3rd with the agent online & informed her that I took a photo of my confirmation in case this agreement between parties was once again broken by the company. I've had no problem with Ashley HomeStore before, so I'm really saddened by their extreme lack of communication.
Nice selection of furniture but sales people are very pushy and follow you around the store even if you want the quiet of meandering through the store to browse.
We went in with a coupon for 30% off that we received in the mail and the coupon also said free $100 gift card upon arrival to the store. When we asked for the 30% discount they would not honor it against the website full retail prices for the items we wanted. Instead, they made up prices for thee items that were not printed or listed anywhere in the store. He literally wote them on a piece of paper and said that was the real price. These prices were double what the retail price said on the Ashley website. The sales person then said the Ashley website is a different compnay than the Ashley store and the Ashley store prices were higher than the website (double the prices on the website in this case). After 30 minutes of back and forth, the manager finally gave us the same price we had on the website but no discounts. They did not offer the 30% off, they didnt give us the $100 gift card that was promsed, and they gave us nothing but snake oil and slippery salesman tactics. This was a bad experience and I recommed going elsewhere. We will not go back.
Good place for a good selection of furniture. Ask them and you will get a good discounr
Great Customer Service. Very responsive. Helped carry and load large rugs to/into car. Quick check out. No overly "hard sale" tactics used, just friendly help.
I had a really awful experience. My delivery was rescheduled 4 different times and when the couch finally arrived the people delivering it were rude and In accommodating. They looked at my hallway in the entryway and decided it wouldn’t fit. They did not measure to even attempt to get the couch inside and completely brushed off my dissatisfaction. I personally will not go through Ashley for anything again which is a bummer since I appreciate their financing options through my credit card.
Very bad customer service. Don't listen to explanations. After they get your money very hard to get person on phone. Will not ever order anything from them again. Never tell friends and family to shop there.
We had an amazing experience at Ashley Store Miramar today up until we had to check out and purchase our furniture. We had great customer service and we were given the best possible deals. When we went to pay though we got stuck waiting 45 minutes with technical computer glitches. We had to change computers and reload our order multiple times. At one point we actually thought of leaving because of the length of time it was taking. We are excited for our purchases but we wish the technology was a bit better connected that is why we didnt give it a 5 star.
the salesman was very nice and knowledgeable
bought a couch on 6/29 was given today as delivery day. saw another review that said orders weren't being fulfilled on time. called Ashley and their local number brought me to the national help desk. was informed that one part of the sectional will be in stock September 3rd and the second August 13. requested the sales person (Angel Ramirez) to call me over a week a go and NOTHING. got a text to confirm my delivery yesterday for today and when i called this morning- its on hold with no new date. help desk said warehouse will not do 2 separate deliveries and they now have no date as to when its arriving. on the 2 calls i had made today both conveniently got disconnected with no call back even though my number is what was used to verify my order. who ever is the store manager- from another review it is Mark please call me! i'm pretty sure its bad business to sell an item you don't have!!! i'm a firm believer on giving a store a chance to fix a problem so i will update this IF its resolved satisfactory.
Bill is a very patient and professional member of the Ashley team. Was a pleasure doing business with him.
I recently went here to buy a bed and not only was the atmosphere great but also the service. The service was with me all the way through and gave me great cost tips for my purchase.
Very happy with the purchase I made today, friendly people inside the store. They didn't like to see me leaving until I got a very good deal, thank you.
I ordered a bedroom set in-store from Ashley in Miramar. It was supposed to get delivered on wednessday. They gave me a time frame between 8:30 and 12:30. I took the day off, and moved all of my old furniture out of my room and waited in excitement. The delivery company called me and said the truck broke down, but they called a mechanic to see if it was going to be an easy fix. "Okay, no big deal. I'll wait to see what they say." A couple hours later somebody calls me from customer service and said they have good news! The delivery was still coming and should be there in a couple hours. "Awesome!! I'm happy it's still getting delivered" I said. So I waited a couple hours.. no one shows up. They call me back and said the truck was broken down and I wont be getting the furniture today.. "But someone just told me they were coming" I said. They responded with "yeah that was customer service." "Well no worries then, when can I get the furniture?" They told me they could deliver it on saturday to the san Marco's store so I said "Great, I'll rent a uhaul and go pick it up." I put the furniture back in my room, and reserved a uhaul truck. Friday night somebody calls me and says another truck broke down!! I wont be able to pick up my furniture! So then they are going to try to figure out what to do and call me back on saturday or sunday. Nobody calls me. I call them on monday and ask what's going on. They tell me that some of my furniture is on backorder. I asked how that was possible if it was on two seperate trucks coming to me already. They said "Oh we gave two pieces of your furniture to another customer after it got back to the warehouse." I couldnt belive it. They went on to tell me I could get the furniture delivered in another 9 days, but it would only be part of it. The other two pieces of furniture would be a few more weeks out. So I would ultimately end up having to take a total of 3 days off of work to get my furniture delivered, because they only deliver to my area on wednesdays. On top of waiting another 4 weeks to get all of it. I wont pay more money off of my pay check for this furniture. I canceled the order and have to wait almost two weeks to get my money back. Needless to say, I will never shop at an ashley store again.
Posting this while sitting on the empty floor of my apartment where my couch should be. I was supposed to receive my couch that I paid for weeks ago. I got rid of my old couch and the day before my new couch was to be delivered I received a call saying it wasn’t coming for another month and a half. I tried contacting our salesmen and manager of the store but nobody would return my calls. Finally we received a text from our salesperson days later saying there was nothing we could do. After waiting another month we decided to contact Ashley furniture to check on our couch. The delivery date has been punched back another month. We didn’t receive any notifications about this and who knows if they will even deliver on this twice extended date. I also would like to point out that Ashley claimed to have our couch at a warehouse a couple hours away on the day we ordered it. We opted to have it delivered in two weeks. Now they claim that it is still being manufactured in North Carolina. The communication with this store has been completely unacceptable.
poor service, missed deliveries and never followed up as they promised, very disappointing trying to do business with them and I hope when the furniture eventually arrives it will be good quality, which is now questionable. It has not been a good experience waiting 2 months for furniture.
Got a good deal. Andrew was great! Delivery takes a bit long though it is free of charge for drop off
I got an ad which advertised a recliner chair for $199 with limited quantities. I called their store at Miramar Rd to find out if it was still available before I drove there to look at it and see how it feels. After navigating through their voice mail, I was told that due to a high volume, I should leave a message which I did and would be contacted within 24 to 48 hours. I called again 24 hours later with the same result. It's been over 48 hours since the first call and still nothing. Their absence of customer service reflects badly on the company.
WORST CUSTOMER SERVICE EVER CHAT AND PHONE THEY TAKES FOREVER TO HELP YOU AND WHEN YOU TALK TO THEM ABOUT THE ISSUE TOLD YOU SOME OTHER PERSON WILL CONTACT YOU 24 TO 48 HOURS AND YOU WILL NEVER RECIEVED A CALL BACK. THEY DO NOT HELP YOU AT ALL WITH YOUR ONLINE ORDERS.....I WILL NEVER BUY ANYTHING IN THIS FURNITURE.
I appreciated with Jerome. He is very good worker and easy to communication thru write on note. I am looking forward to get tv stand soon. Thanks Jeome
My fiancé and I want to thank Jerome Gwaran for helping us purchase our sectional. Jerome was extremely helpful and answered all our questions. It was such an easy experience, he helped us find exactly what we were looking for and made it such a breeze. He was also very funny. When we need to buy more furniture we’re definitely going back to Ashely HomeStore.
Just walked out of probably the best furniture shopping experience I have ever had. If you are in the market for furniture and stop by here, do yourself a favor and ask for Bill. He is a delightful, knowledgeable, and incredibly helpful man. I brought in a piece of my flooring to make sure colors wouldn't clash and helped me find exactly what I was looking for. Very much looking forward to my new living room set and barstools.
We were supposed to receive our couches on July 21st. But never did. The employees at Ashley’s didn’t think it would have been helpful to contact us and let us know that they weren’t going to deliver them. When I finally got through to someone they said I’d be receiving 2 pieces in August and the 3rd piece in September but that they couldn’t for sure tell us if that was true or not. All the arguments and back and forth could have been avoided if the Ashley employees actually did their job and had contacted us to let us know what was going on prior to our delivery date. They said that they tried leaving a message. FALSE. There were 2 numbers in their system and neither of us got a call or a voicemail. We didn’t have any missed calls on the day they supposedly tried calling. Between my entire family and myself we have spent thousands of dollars buying furniture at their store. Every single time we move into a new place we go to buy items. We will NEVER be going back there again. And I suggest none of you buy furniture from them. Go to Living Spaces. The employees are amazing and tel you the truth about when you would expect your furniture instead of giving you a date but not truly knowing if it’s correct or not. Don’t waste you money at Ashley’s.
Wow! What a wonderful experience! I have never shopped at Ashely’s Furniture before and I will absolutely be recommending this location to my friends and family! At first, my husband and I were just looking for a sectional and because of the wonderful deals they were having yesterday, we ended up with a living room set, 5 chest drawer and new dresser for our daughter! Jerome was EXTREMELY helpful!! He answered all of my one thousand and one questions lol & helped us get a steal on everything! The inventory here is great & Jerome was honest with us, we wouldn’t receive our furniture for at least 6 weeks due to the pandemic! See I would’ve been very upset but because of Jeromes honesty, we were totally fine with it!
Do not buy a temperpedic Mattress from this store. Exact same sale online. They do not honor the 90 day sleep guarantee. I contacted them the exact day that I received my mattress, It felt like a block of wood.. They fail to tell you the mattresses in the show Room have been laid on 10000 times so they're not the actual comfort level that what you will receive from a new mattress.. The sales men are not well informed. The lady that I used with well aware I wanted the 90 day sleep guarantee.. My $4000 mattress sits in a spare Room that I will be paying on for 6 years.
I ordered items in the store and for weeks I can't get anyone on the line or on chat. I am very dissatisfied with the service and will not be shopping here again.
Ordered five pieces of furniture a month ago, all to be shipped a certain date. Charged over $3,000.00 Date came and no furniture. Called customer care, waited an hour for them to tell me my accent chair is out of stock and or discontinued. my order is being held hostage at the ware house because of this discrepancy but, I was charged for it and no one had the curtesy to contact me. They tell me to delete the chair from my order in order for the rest to be delivered. NO ONE TOLD ME THIS UNTIL I HAD TO CALL. WAITED ALL DAY FOR DELIVERY. CHARGED FOR THE CHAIR. No where on the website is there a way to delete one item. No contact from them to delete the item or that is was discontinued. Still on hold for another hour to cancel the order. They seem to be keeping my money and the furniture. I am at a loss for what to do now. DO YOURSELF A FAVOR AND DONT GIVE ADHLEY FURNITURE YOUR BUSINESS. THEY ARE A FRAUD
Great mattress shopping experience. You get a protective sheet to keep you safe while testing out the mattresses, to deal with the current virus situation. While many of the adjustable bases were not working, my sales person Bob and manager switched mattresses around for me so I could pick the perfect model to go with my existing adjustable base. Sales staff was very helpful and friendly. Staff also stayed late to let me finish my purchase during the last day of the sale, even though the store was closed. (Only 4 stars due to the non-working adjustable bases on display, it would have been easier to shop if they were all working. Staff was very helpful so I could select the right one, but it would have been simpler if the bases were all working.)
WAS OVERCHARGED 100 AND STILL NOT RECEIVED THE REFUND YET. They overcharged me 100 and kept insisting I just take 100 in ashley furniture credit and I refused. Then they said that I'd receive my refund in 5-7 business days and i never have. I tried to get in touch with them and it went to voicemail and I still havent heard anything back.
Went to this store with hopes to find the exact style of couches for our living room. Me and wife met RJ classic sales guy a bit OG and perhaps a tad too fast pace. However, he was really invested in helping us find what we needed. At the end with his help we realized that what we “wanted” was not in stock until months later so we found a different configurations with some really beautiful couches and a recliner. Price tags were exceeding our budget however RJ comes in and just says he’ll make it happen. YES, RJ made it happen. He called Mark his GM (super nice gentleman) for approval on what I thought was already crazy discounted prices from the tag and then Mark and I spoke for a bit and he discounted on top of that !! Anyways we left with a WOW and a huge smile. I’d say ask for RJ and he’ll be happy to just help you help him!
Tisha at Ashley’s Furniture in Miramar really took care of us and helped us out. After months of not communicating due to Covid, she honored the deal she offered us on the bed we liked.
I really appreciate Mr. Santana for helping me out today on getting a bed frame and dining room table. Thank you sir for your help. He really a amazing worker. Outstanding job.
Ashley furniture was supposed to be our second choice, but it ended up as our first. Besides the great deals that they offer, the customer service is number one. Our service rep Mo M. at the Miramar location was friendly, helpful, and knowledgeable without being pushy. He made the buying experience easy and our purchases were just what we were looking for. Thank you Ashley furniture and Mo M!
exelent service by Naz
Horrible experience! Still waiting for a call back from 2 different people. Beverly and Luna. Can never get through to the store which was advised to do from their customer service line. Love the product but customer service is very important and my experience was horrible. Will never buy again from this location.
Aida that helped us was very nice and very helpful!!
Amazing customer service, my wife and I were looking for a bed frame, found one and started to check out until another one caught our attention and the gentleman assigned to help us didn’t make a face or gesture when we decided to change our purchase. Very friendly customer service.
We told our sales associate what we were looking for and our budget and he showed us many options and made sure we made our selves at home when trying them out. He helped us out with the price and made our dream sofa fit our budget. We felt very little pressure and enjoyed our experience.
My sales rep is Lisa D in Miramar San Diego. She was great! She spent 2 hours with me and helped my finding the prefect furnitures. They don't have much in stock but if it's something you really like than waiting a little longer is worth it. Thank you Ashley Furnitures!
Thank you, Lina for the wonderful service.
Bob the salesman was really pushy I was going to pay cash today and he's the reason that I left he was just too pushy... That's too bad because they got good deals... I knew what I was looking for way too pushy
I was helped by Anita shortly after walking in the door and she spent over an hour with me showing me every corner of the store. She made me feel totally at home and even though I arrived at the end of store hours she didn’t make me feel rushed at all. She was very helpful in every aspect of my customer service experience and she even ordered me a piece that wasn’t in stock. I came in for a coffee table set and ended up leaving with what I came for plus a recliner and a desk and plans to return for more. I couldn’t have asked for a better experience and I will certainly be back in the future. Someone give this woman a raise!!
Go see the salesman called mo mo he is great
Absolute worst place to order from. I’ve made many purchases over the past 10 years from Ashley Furniture’s across the country but this was by far my worst experience. I placed an order to furnish one bedroom and for some reason that was too difficult for this Ashley location to fulfill. Every single item AFTER I purchased through an Ashley sales rep was “unavailable” or “on back order.” They will give you a delivery date and estimated time frame of delivery and then call the morning of to notify you that your item is not available. I have yet to receive my entire order and it’s been over a month since the time of purchase. I will not be buying from Ashley again.
Came in to the store looking to find a nice sectional for my apartment. Zac was ready to assist me. Super friendly and eager to help me with my search. Took a couple laps around the showroom and I finally came to a decision He was able to help save me some money on the final price which was super helpful. If you end up going in to Miramar Ashley’s. Ask for my man Zac.
The salesperson (Marie) was especially helpful and pleasant. She followed up on the sale all the way to delivery. The delivery itself was OK although I did think that carrying my chair in 3 pieces over their head was not the most professional method. I would have preferred rolling it in on a furniture mover.
Dally was very pleasant and helpful!
Friendly, funny and caring
I must say working with Bill is such a great experience. Very nice, pleasant and professional. You're definitely in good hands when working with Bill
Worst customer service ever. No help online, phone or at store.
My boyfriend and I bought out first couch for our new apartment with excellent the help of Zac. We were very pleased with the service at Ashley Furniture and especially with Zac. He was very friendly and allowed us to look around freely without any pressure. We were able to get a great deal with Zac’s help and we couldn’t be happier!!
We worked with a man named Momo very knowledgeable and very helpful we found the furniture we were looking for that we had not found elsewhere and at a very good price
Andre was very attentive and nice. Great customer service. I would definitely come back to this store. Thanks Andre!
Avoid having their delivery crew assemble your furniture if you ever plan to move it. EVERY piece of hardware on our bedroom set is completely stripped from being assaulted with a drill instead of the recommended hand tool assembly.
They do not deserve 1 star. I ordered a mattress and foundation on 5/9. The foundation was delivered 5/15 without the mattress. I called customer service and after holding in excess of 20 minutes I was told the agent did not have any information about my order and someone would contact me within 3 days. No one called me. I waited 3 days then started calling each day 3 days in a row before I was able to reach a human. I would wait on hold for 20 minutes before the call was routed to a voicemail box. My calls and messages were NEVER returned. Yesterday 5/20 I finally got through and was able to speak to a live person. She told me the mattress had been shipped and was now in the hands of my local UPS facility. I had been tracking my order with UPS online throughout this process and the only information it gave me was that the order was "in transit." I was instructed to call UPS directly, so I did. They do not have live agents available to take phone calls at this time. In my desperation I sent a Facebook message to the Ashley page requesting additional information. I was told my mattress was lost in transit. The agent said, "I can reissue you a new mattress if that is what you would like for me to do?" I said yes 8 hours ago.My message has not been read. I have not yet received a confirmation that the mattress has been reissued or when it will arrive. At this point I am starting to feel as if my money has been stolen and I intend to follow up with the BBB. I ordered from Ashley because I anticipated I might have this kind of issue if I ordered through Wayfair. The same product is more expensive on Wayfair but I would have gladly paid more to avoid this frustration. I strongly recommend saving yourself the headache and purchase furniture from a competent business.
It was Friday May 15, and I called in to make an appointment to go over and see some furniture. Sam responded to me, by text right away, and I was happy to hear that I could go the same day at 5 pm. When we got there, Lisa Daylo assisted us. She was patient, and was very helpful. We felt very comfortable with the way that she went above and beyond with showing us the different furniture around the store. When we decided on what furniture we wanted to purchase, she applied the memorial day ad prices before they even started. I will definitely be back to buy more furniture at Ashley. You just won me over as a customer.
Terrible service! Product was the Danell Ridge 60in TV stand, it did not fit together correctly. Called the next day to return item, was told i would receive a call in 72 hours. Never received a call. Called back and was told the same thing. Yet again did not receive a call. Now i have called a third time, waited on hold for over an hour and a half to be transferred to 3 different people and still have gotten no where. I have reported this to the Better Business Bureau. TERRIBLE COSTOMER SERVICE AND TERRIBLE PRODUCTS!
They habe a great selection but my experience with Lisa was terrible. After trying pressuring me to buy a queen mattress. That in the end i didn't was it. She made a big deal adout have the paperwork was already done and was too lazy to fix it. Talk about great customer service. Now after 2 mo im still having issues with Ashley's to fix it. Still getting charged for the queen mattress, that i refused at delivery knowing i had cancelled, but still charged me. Never going back to that store.
They are not flexible and they intend to not keep to scheduled delivery date. I placed an order on the 24th of March (fully paid not financed) and it was scheduled for delivery today (4th of April) and you are Calling me with the intend to reschedule my delivery after several confirmations, I need my stuff today. It shows you guys are not reliable and don’t keep to stated delivery date (for you to even call with the intend to reschedule) also your customer service is one of the most horrible service I have received in my life. I don’t think I can ever buy nothing from you guys again , I need my stuff delivered today (4th of April) and I do not need it to be rescheduled as you have over 2 weeks to prepare for my order today and also asked me twice to confirm my availability.
The furniture store lies about what they will assemble for you first promise for complete assembled, after you order and pay fee for set up all furniture, they send you an email to tell you some pieces were coming out of warehouse not a store therefore would not assemble for you. That in my case, included a bed, when I ordered a bedroom set for my elderly parents. The complete bed also turned out to be incomplete, missing a bounky board, couldn’t sleep on it without it. They won’t tell you when you order that is not included. Worse is communication, emailing has no response, calling you have to wait for more an hour, then they can’t solve your problem, when you message them as they suggested, the dummy has no answer for your issues, it will be tying for hours. You would never get a response. It is a nightmare experience.
Great experience with Andre. He helped us find some great deals on a new King bedroom set. He was great at listening to our needs and did not pressure us into buying. Grest salesman!!! Great experience!!! Go see Andre....he has the knowledge top help you find exactly what you are looking good. Lots of great deals at Ashley HomeStore.
Ask for Lisa . Great help
I had the worst experience with the managers Sam
We have been to other Ashley stores before but this store was sooo much better. Very nice sales associates, NO pressure and very knowledgeable Odin store stock. Still kind of pricey but nice stuff.
We wanted really solid quality chairs and after doing some research we found Ashley home store. When we arrived, Zac met us at the door. Zac was very professional and welcoming. After we explained what we wanted, he helped us find exactly what we were looking for. We never felt any pressure and he let us take our time. When we found the perfect first chair, he did a price check and matched the lower price. How awesome is that? The second chair took some more time, and it was time worth spending. We are very happy with the chairs and the fact that the store stands behind their products. We walked out feeling like we had a very positive experience. We highly recommend this store and Zac.
Bill went to 2 other people for discount authorization and delivery coordination to ensure a great furniture shopping experience for me. Thank you so much
Anita was great in helping us pick out the perfect sectional! We've always had a great experience at Ashley's!!
Carolina from Ashley Furniture was truly amazing. She was Extremely knowledgable of the product getting me exactly what I needed. Trust me when I say she is a valuable asset to Ashley Furniture and the sole reason I made my purchase. Thank you Caroline looking forward to my next visit.
Great service and good pricing
Bill was extremely polite and professional. He showed me the quality for each piece I picked out. Highly recommend him to anyone going to Ashley’s Furniture. Thank you for everything
I ordered a piece of furniture and it was scheduled for delivery the following week. Call the store to find out an estimated delivery time, come to find out it was on backorder for a month. If I wanted a piece of furniture a month from now I wouldn’t be shopping at this very moment. The furniture finally arrives a month later only to have what appears to be a handprint in the finish. Schedule for a tech to arrive a week later, scheduled arrival is between 9am-12pm. Of course I get a phone call at 11:50am stating “your technician will arrive in 15 minutes”... he finally shows up at...12:35pm. He comes in, takes the same pictures I already sent over a week ago by request, recommends replacement and that someone will give me a call in another week. THANK YOU ASHLEY for making this the most painful furniture shopping experience to date. You’ve successfully wasted plenty of my time and in return, I will NOT be returning. Your only saving grace is your salesman Elias, he’s a decent enough guy.
My experience was great. I explained what I wanted and Sales Rep. ; Martha Vasquez showed me the Sofa and Ottoman and they were exactly what I wanted. Martha was very professional and polite to work with. It was a 5 star visit. Norman Mize👍🏻
Marie was great! Super helpful and didn’t make me feel pressured at all! She was so fun to shop with! Presidents’ Day sale was great!!
Dario caro, the salesman was awesome! He helped us choose the best furniture and explained every detail. He made the whole experience very pleasant and professional! Later on Jeremy helped us too. He was also wonderful!
Great service
Ida was awesome!!!! Gave us a great deal, we left very happy!!!! We’ll definitely return for more furniture.
Bill was great, made everything easy, gave me a great price and really knew his stuff! He’s the best!
Very bad experience and unprofessional customer service at El toro lugona hills Ca store , they gave us gift card because of bad service for my last purchased but now they did not approve Ashley gift cards because the store manager changed and new manager has his own policy not Ashley policy!!!!
This is the second time we went to purchase furniture and we requested Anita. She is absolutely great at what she does and she really is a people person.
Outstanding customer service, a special thank you to Mark, Mr.Santez and Maria with acceptance now. Great over all team and efforts. Thank you
The worst customer service! BEWARE! Saleman and manager were fast to take our business. Items came damaged and the delivery guys that put the furniture together did a sloppy job and drilled through the furniture and broke it. Called customer service trying to reach a manager 3 times and never got a call back. They don't care. Waste of time and buying from them and gave us junk. Will NEVER do business with these guys.
High quality fair prices. No pressure, ask for Zac. He was informative and funny.
Dally and Jerry helped make our furniture buying experience easy. They were both incredibly knowledgeable and helped explain things so that even the novice mattress buyer (me) could make an informed decision.
Furniture is cheap +comfy but as soon as something breaks they make it hell to go through with warranty. I've had a broken couch for almost three months and Ashley's + GBS who handles claims have been giving me the run around. not inputting my claim until i call back 2-3 times, not sending a tech out until i call back, and just yesterday i called and nobody has even looked at the tech's recommendations from a month ago. Terrible customer service. they're nice but take no action
Very good selection of furniture. Zac was very attentive and patient when walking us multiple times through out the whole store. We were able to pick a nice bedroom set for myself, that I will soon have delivered.
Let me start this off by saying, I work in this industry. I originally purchased my order November 20th of last year. I purchased a couch and a bed frame. The couch was delivered on time as promised. The bed frame however was set for delivery. A week later. So the 4th of January comes around and it turns out the wrong items were delivered. They get rescheduled for the 14th. The 14th comes around and they do not call me or give me a courtesy of letting me know my order was rescheduled again for the 29th! 2 months after the original delivery date. This has been the worst experience I have ever had and the worst possible customer service I have ever received. I highly suggest you take your business elsewhere.
(Translated by Google) Great diversity of furniture, good prices, and good service. (Original) Gran diversidad de muebles, buenos precios, y buena atención.
Incredible Experience with Lisa! Never have I felt so comfortable and satisfied buying furniture. Usually I dread walking into a furniture store but Lisa has set an example of excellence! I’m happy with her help and her kindness. She is an all star and Ashley’s is lucky to have her. I can only imagine how many people she has positively affected. Thank you so much Lisa! Ps: A manager helped as well . I apologize but forgot his name, Thank you also sir! J
A big selection, two stories. Very friendly customer service
Today when I came into Ashley furniture I was very nervous and unsure of what I was getting into. I am a first time renter/homeowner, and I was looking to buy my first ever living room furniture set. I had no idea what I was looking for or how to even begin. Thankfully Myke made this such a fun and easy experience for me; when it could have easily gone downhill for me. He was very friendly and easy to talk to and grasped exactly what I needed with a quick conversation of what kind of furniture would fit my needs in a home! He was very passionate about his job and got me a deal I wouldn’t even imagined was possible for all the pieces that I got! Myke will definitely from now on be my furniture guy! I will be coming back! I have a kitchen and a bedroom to furnish!! Thanks Ashley furniture and Myke!
Feeling cheated by this place is all I can say. Walked in and was kindly greeted until I let the associate know I'm there for something that perhaps he thought wasnt worth his time; specific decor for our new living room set I had seen online. He walked away saying find me if you need help and didn't bother in helping me find the accessory I wished to have. While there I found items that were marked "clearance" and I wanted to purchase those with gift cards I had received because I had purchased there before I was given two 25 dollar gift cards. Never was I told that these could NOT be used on anything that was marked down. As an example I was told if something was on sale or discounted i could not use it towards any of that nor could i use it online. Really not happy with the how they really are about the money, to the point where I was told they need to sell in order to pay $60,000 a month for their lease. Not sure how that's my burden as a customer but I'm sure the $2,400 I spent at their store might help pay their water or electric bill for the month.
I purchased many things (bedroom set, living room, dining set and more) Sales people are very nice. Products are good. BUT! HERE'S THE WARNING!!... If you have any problem later with the items you received, if you receive a damaged item, if you need them to pick up any product during the first 72 hours that you have to regret the order, if you deserve a refund etc etc.... YOU ARE GOING TO SUFFER! There's NOBODY you can talk to to resolve your problems. you call the store - no answer --> that will transfer you to the company's customer service and you explain your problem --> they will put you on hold trying to reach out with the store --> no answer --> they will promise to send an email to the store with all information so they can reach out with me in 48 hours. Few days later - NOTHING. and that happened 3 times!!! on top of that they work with a 3rd party delivery company. very unprofessional people! very unorganized.. They don't know what the hell they're doing because of HUGE miscommunications with the store. ashley store in miramar + ashley corporation + delivery company = HUGE MESS and big headache. Never again.
I went to the Miramar store because a friend recommended it & told me that Lisa D. helped them. I went & I must say that I have never received such great service at any furniture store as I did here with Lisa helping us. She was very knowledgable & helpful in helping us to choose the bedroom set we needed to replace our old & broken set. Being a Mom herself (as she explained) made the decision easy. We are very happy with the whole experience, down to the delivery! Thank you Lisa!!!
They can't handle multiple item orders. They messed up delivery tags, instead of delivery they tagged some items as customer pick up from warehouse. Very confusing process and took a long time to check out but ended up messing it up anyway. First time customer and never going back. Delivery was 2.5 hours late of the 4 hour range. They arrived at 8:30 pm.
Lisa, our sales person was extremely knowledgeable, kind and helpful during our couch selection process. She along with the store manager, Santez, took great care of us and showed amazing customer service. We will return for our next big furniture purchase - thank you!!
I read a lot of horror stories on yelp, so I was surprised to have had a really good experience. Yes, the sales staff are supposed to do a hard sell, but our guy, Bugs was actually helpful, showed us things in our price range, and arranged delivery on a day when we could be home. Delivery was great, got notified days in advance, then given a window which they met, nice guys on the truck, so all in all, very positive. The furniture is pretty basic, but you get what you pay for.
This place is awful. Horrible website, horrible call center, useless floor staff. Is this sofa in stock? LOL NOBODY KNOWS!!! Made even more glaring when I went and bought a sofa from Mor down the street. Go to Mor or Living Spaces.
Very pushy sales people even if you tell them you want to browse alone and don’t plan to buy anything. Prices are very negotiable, don’t ever pay full price.
We got a nice dinning room table and chairs for a decent price. The next day I found a better price, called our service person who said she would change the amount that we owed. I just found out that no price change was made and have spent the last 30 minutes on hold trying to talk to the store. We wary of the price match guarantee. It only applies to Ashley Furniture online store and, in our case, they never honored it.
No customer service held phone 30 min Only to be told u had no sales people to help me to call back I'll go to another store
Customer service from Sales Rep, Yama, was completely EXCEPTIONAL at the Miramar location. I was greeted and assisted right when I walked in the door. Yama was very informative, and allowed me to take my time with the items of interest. Even walked me through some great deals the store was having at the time. More importantly, at the times I couldn’t make up my mind, Yama never got frustrated or rushed through anything. Definitely a pleasure being helped by him. I will for sure recommend!
Wonderful experience furniture shopping.
I had great customer service, Yama who was my sales rep was very helpful and patient. I got an amazing deal on their black Friday event and I was very happy with the overall experience.
Customer service at this store location is horrendous. Trying to speak with someone on the phone leads to 15+ minutes on hold every time and I've often been hung up on. No parts can be ordered over the phone and no one knows which department does what. All I needed to do was order a new foot for my couch. Do not buy furniture here because they just want your money for large items and will never allow you to maintain your furniture, they just want you to purchase new items
Excellent service and patience while helping with our family needs of quality and pricing choosing the best product. Definitely recommend.
Salesperson was friendly yet not pushy. We were able to get the online deal without any issues .
Good black friday weekend deals. Do compare prices to online save a lot!
UPDATE 11/30/19: FINALLY got the rest of my order and the delivery guys thought it would be funny to joke around and tell me they didn't have some of my items KNOWING what I had already been through this week. Seriously unprofessional to mock a customer who is already upset that Thanksgiving was so hectic because of them! Absolutely horrible experience!!!! Me and my husband came in on November 17th looking for a new living room set and dining room set. We found something we liked and after a few hiccups trying to get it delivered before Thanksgiving, we set a up our delivery to come today, November 27th. After MANY issues with confirmation yesterday, we found out it wouldn't be delivered until DECEMBER 4th!!! We FINALLY got that fixed but THEN they called this morning saying they didn't put our dining room chairs or bench seat on the truck, so now we have a table but no dining seating for Thanksgiving dinner!! Delivery comes and not only were the chairs and bench missing but our coffee table and end tables were as well!! Nobody discussed them not coming until AFTER set up was supposedly done and the delivery guys said they were saying bye!! Apparently the rest is coming on Saturday now. The actual store MANAGER Mark was unhelpful and rude throughout this entire process. He continually ignored our phone calls and refused to call us back. My husband literally had to drive there just to talk to the guy!!! Zac the sales associate tried to help all he could but with a manager like Mark you can't really help a customer if he won't allow you too. We have spent alot of money at this location and you better believe that after this we won't spend another dime until either Mark is fired or replaced with someone competent enough to handle customer situations.
My wife and I decided to order furniture for thanksgiving so we can have friends and family over. We went to ashleys and bought a dining room set and a living room set. We couldnt get the one we wanted because we would have to waite for deliver but they said if we orderd a different set all would be delivered the day before thanksgiving. So we decided the sacrifice was worth it because we already invited friend and family over. 2 days before delivery they called my wife to say the delivery was moved to the 7th of december. My wife called me at work to tell me and she was in tears. I stopped working to call customer service. The store will never answer at the miramar location and the toll free number someone answered but said they cant help because they are out of state but she said she would send a priority email to have store mgr call me right away. He never called so i called my sales rep and he said he would take care of it. He called right back and said the delivery would come the day before thanksgiving as planned. The next day, my wife got a call saying the delivery was coming but they could not bring the chairs. Again she called me. I could not reach anyone at the number for their store so i called the finacing company in the store and they answered. I asked if i could speak to the mgr. And she said he didnt want to take the call. I told her that is not exceptable so the second time she said he still wont take the call but if i leave my number he will call me imediatly. He never called so after work i had to dr there to see the mgr in person. His name is Mark at the miramar location. I told him about my nightmare and he said there was nothing he could do. While i was talking to him my wife text that the delivery came and not only were all the chairs missing but for the living room set they had only brought the couch. We were missing 2 lamps 2 end tables and a coffee table. I told Mark all of our missing items were on their sales floor and i would be willing to make my own delivery and thats when Mark told me he would rather cancel my order than help me. I love Ashleys furniture, i love there products and u love most of their staff. With that being said, i will never visit that location again until they can hire a better quality mgr. Mark is by far the worst mgr i have ever met. I am a marksting director and undertand the concept of customer service. I am Not unreasonable. I understand that bad news happens. Never in all of my years in sales and marketing have i seen a customer allow a company to make things right and the answer was he would rather cancel my order than help me. If Mark is still there after reviewing this post, i pray that upper management at the very least gives his some basic training on how people should be treated. The sales staff is way to good and works way too hard to have a manager like that who will turn business away like that. They all deserve better. I do want to thank a sales rep named Zack that i would like to say he did everything in his power to help. He even begged Mark to help me while i was at the store but he turned Zack down as well.
Big company Ashley is so busy that they don't have time for customers I order dining set they were going to send me on 21st November but after calling to customer service for hours and getting dates from them finally taking to corporate offices on Tuesday they send me to home store when I went there manager was not interested in our problem after waiting for him just came and told give them transportation discount if they want to buy but we can't send them before 2nd December and if not they can cancel it and we will refund it and he leave from there he was not sorry nothing I told him I took day off from work twice never came back.
Quality. You get what u pay for. $$$$. No internet payments a big plus.
Staff has integrity. I negotiated a deal and wanted to do additional research on a bedding system and was able to walk away and retain the deal for a future date. Kudos!
Greg Hulse is the best!!!!
Horrible customer service!! We got the run around when it came to fixing a cushion that didnt look right and they never took care of it. They dont answer phones or return calls so you have to go in and talk to a manager which turned out to be pointless. All the cushions are looking ragged and it's only been 6 months. Stay away from these stores
The 2 times I’ve been here, it has been a very bad experience. The employees here are super pushy and try to pressure you into making a purchase. A woman name Ola helped us, and the entire time she kept talking and pressuring my wife and I to make a purchase, to the point that we couldn’t even think and have a clear mind to make a decision if we wanted to buy something..
Worst customer service ever. They didn't and still haven't delivered all my furniture. I've asked for a full refund and was denied that. Please go look at their Yelp and Corporate page and see how many 1 star reviews there are. I hope you don't have to go through the B.S. that I've been dealing with.
Liza is very knowledgeable and very nice And friendly I could recommend her From scale to one to ten She is in 11
Outstanding, courteous, service! Lisa & Matthew made my purchase a memorable event!! I would recommend Ashley furniture with utmost confidence.
Fantastic customer service at the best furniture store on the planet!
Rude people work there. Bad for business...
Amazing store with great service. The store is very organized with ample selection of furniture. Zac was a great help with giving suggestions for what we were looking for. Will visit this store again soon!
Salesman Greg Hulse did a bait and switch and refuse to admit it We spend 3 hours in their store just because we had to wait so long for the salesman to help us. We picked a gray color couch But the salesman sold us a brown couch They delivered it late at night instead of the time schedule 2 to 6 pm My son accepted it not sure of the color with the lighting in the house. The salesman told us to call the tech department to schedule a pickup But they refused to because they said that was the couch ordered It turns out that the salesman did a Bait and switch on us We picked a gray couch. The model was displayed on the floor but now they replaced that model with the model they sold to us (Brown couch) Now they refused to fix their mistake. MY son went back to the store on 9/25/19 and realized that they replaced the model we have chosen and replaced it the brown. When he asked them they gray model, they said they sold the floor model. 9/26/19 I called customer service and waited for 45 mins before speaking to someone. I finally got to speak to the manager mr Santez about the issues (he said he will be out for two days but manager Mark or Matthew Smith will call me (neither of them ever called me back to take care of the matter) 9/30/19 I called customer service again and spoke to Miss Dilina (she said she will have the manager get back to me, never did) 10/2/19 call again and spoke to Miss crystal (she said do worry, she will take care of it. She transferred me to Mr. Eric. He said he will talk to the manager and get back to me. He did, said they have to get technician to come and pick up the couch). But they never call me back with the date and time. 10/5/19 I call customer service again and spoke to Angelica to get the date and time of the pickup. But she transferred me to the Miramar store where I purchased the couch and I spoke to my salesmen Mr. Greg Hulse who said they cannot contact the technician from in store that I must contact the customer service again. After spending hours back and forth, Greg give me the number for the technician/ warranty, I spoke to Mr. JR who refused to schedule a technician. He said they can only schedule a tech if the couch is broken not because I got the wrong color. So I call Mr. Greg Hulse again and he said he will talk to his manager and get back to me, he never did. 10/5/19, again I call customer service and spoke to Miss Beverley, who said she will talk to the manager. She said she spoke to manager Mr. Matthew Smith and they will create a credit invoice but will have to send it to headquarter for approval 5 to 7 days. 10/10/19, called again for a follow up but no updated info. After reading all the complaints and reviews about this company, I realized there are no hope and I m just wasting lots of days/ hours of my time. I am kindly reaching out to you (the BBB) for help. Attached are some reviews just to see what others are experiencing. Please help the people of this country from being cheated by these crooks, scammers, cheaters. We want them to pick up their couch and give us a full refund of our purchase $1023.61
I went to this store needing a proper mattress in order to alleviate some back pains from a bed in a box mattress. Lisa helped me choose the right one that fits my budget and which mattress is of quality. Overall the process went smoothly and she promptly tended to any questions I had about it all and wasn’t pushy with the sales.
I went there to buy furnitures and i am so happy about it. Mr. Greg Hulse helped me to choose the perfect set and i got a generous discount for my purchases.
Greg Hulse was my sales man. He was courteous, professional, friendly and very helpful. I will come back again
Lisa is great to work with. Very friendly, attentive and patient. She also pays close attention to details when finalizing paper work.
A pleasure shopping for furniture, excellent customer service from Greg Hulse. I will highly recommend you shop for furniture here and make sure you ask for Greg
Greg was great! Super nice and has great customer service. Found everything I needed. Definitely will recommend.
Went to "look"...walked out purchasing sectional, mattress and bedframe. Greg made us an offer we couldn't refuse. Very easy going no pressure above all patience between two "comprising" adults. Thanks Greg..see you soon for the rest ;)
Lisa Daylo was so helpful!!! She sent us home with a piece we love for a great deal, we will be back!
It’s the third time we would’ve been purchased there, ( from my bedroom to living room) I’ve had gift cards for past terrible experiences like when I purchased my living room (14 pieces) they absolutely forgot my entire selection I never received it and I had to come back to tell them what i was selected AGAIN, when they finally delivered it, it was the wrong table set so we had to wait another 2 weeks to get everything, anyway I decided to go and finally use my gift cards I wanted a tv stand and a second coffee table which they refuse to accept my gift cards the manager has been really rude and unfriendly, treated me with dislike, my friend and I decided to go through with the purchase and pay for them with our credit card, well we had to wait no less than 30 min for they system to work (which never did) so we finally pay and left, we decided to pick up our items the next day( they told us that we have from open to close store timing to pick up) so we went on Friday afternoon and they said that we couldn’t pick up because it can be only from 10am to 3pm this they NEVER TOLD US, the tv stand that I picked clearly said with the fireplace included, well they (the manager) decided to change this and told me at pick up time that it wasn’t included, they manager literally left me standing (still taking to him) and ignore me the rest of the time never showed up and I didn’t receive not even an apology, it is absolutely incredible how they treat people after the manager left the sales person that took our order before came to me and started yelling at me saying everything was my fault that she was innocent so at the end we decided to cancel our purchase and wait to see how long they are going to take to process it and give our money back still don’t know what to do with this gift cards that it doesn’t matter because the manager don’t let me use!!!! I sincerely hope that you change your manager or teach him social skills he’s the worst manager I’ve known at a store!!!!!
The rep who helped me was sweet and helpful to help us find a new couch. Only problem is when I asked if they can remove my old furniture she said yes it’s all included in delivery but at the end after I signed the receipt I asked again just to make sure and she stated that wasn’t included only delivery and assembly. No biggie we can find someone to take the couch but after we got our delivery and assembly was supposed to be included. They attached the leggings to the couch and we thought put the sectional together to find out after sitting on it that the sectionals werent latched together and they slid apart all this after the delivery men left quickly after drop off. Luckily we noticed it before sitting on the couch with our newborn but the situation hasn’t been fixed. Been trying to get ahold of customer service for over an hour but no answer. Not a great first experience and if this is how they handle all customers I wouldn’t recommend them
Lorena is the best!
I appreciate the professional and helpful service I received from Lisa Daylo at Ashley Furniture.She is always available to answer questions in a friendly manner.
Greg Hulse, great sales expert helped me with my sofa. Got good deal.
Greg hulse did a great job helping us buy a sofa
Don't do what they promise to do! And Managers don't call back when they say they will. I recently bought a new Mattress at Ashley from Naz. Everything went fine until the delivery men came to drop off the new mattress and pick up my old one. When they arrived at my house they said, oh we can't take your old mattress unless it is in a sealed plastic bag. Naz said NOTHING about this when I purchased the new mattress. So I asked the delivery guys if I could put the plastic from the new mattress onto the old one and duct tap it shut. Of course they didn't want to wait for me to do that, so they left the old mattress. Santez, the manager I eventually got a hold of won't return my phone calls and never called back when he said he would. I will never shop at Ashley again.
The person that helped us was named Greg Hulse. He was a great bright guy that tried his very best with satisfying our wants and views of the new place we are moving into. I would highly recommend that when you go into this furniture store that you ask for Greg Hulse. I am sure that you will leave satisfied and happy.
Jerome, the sales associate I worked with was extremely helpful and very patient. I was very happy with the service I received and would definitely make another purchase at Ashley’s.
This is the third time we have shopped at this store. Mark the manager helped us with all of our purchases. he is amazing. We will return...
We just purchased a 5-piece couch and couldn't be more excited! It was on sales over the weekend and we weren't able to make it before the sale ended. We called on Sunday to see if we could save it. They said they'd save one for us and that it'd be on hold. We went by the next and found out the couch was not on hold for us. We thought OMG no this isn't happening! Luckily, Mohammed Masond saved the day! He talked his manager into giving us the couch at the sale price, even though they didn't save it for us. He made it super easy to get through paperwork quickly and even wrote special instructions for delivering to our place. The delivery crew was awesome, quick, on-time, and very considerate of our condo.
Great furniture, great value, and great customer service. Ola Al Rubaye is a great retail sale associate. She has a great customer service. She is outstanding and amazing. I recommend everyone to go look for her.
Exelent
kind
Our sales representative Zac was the best. We came to the store a week before making our purchase and Zac took his time and even got us an estimate on something we were seriously considering. A few days later we went elsewhere to get more ideas, found something we loved, but headed back to Ashley Homestore and Zac one more time just to be sure. Once again Zac went out of his way to be helpful, courteous to our children, and ensured we found exactly what we wanted! Thank you Ashley Homestore and Zac for everything! We love our new living room set!
Ashely one of the most wonderful store because they have a good customer service and the best furniture quality. One of the best employee called Ola ALrubeye who worked there helps me to choose my home furniture. She is very helpful. She spend a long time with me to explain about the furniture and to make me satisfy about what I am going to buy. Also, she give me a discount which is really a great deal. She is very smart because she know how to take care about her customers ,and she encourages me to come again and buy more. Thanks Ashely for hiring Ola.
Greg at Ashley Miramar was amazing, we brought a sofa but changed our mind(there was nothing wrong with the sofa) he helped us quickly and let us exchange for a different sofa. Overall great experience shopping at ashley.
People are very friendly and they have a great selection to choose from. I would definitely recommend Ashley furniture to my friends and family.
Linda was wonderful and helped us find what we were looking for. She was very knowledgeable about the products offered by Ashley, and very helpful and kind. The quality of our sofa is good and we are very happy with the color, texture, and durability of it. Thank you Linda!
My experience was amazing! The employee Ola Alrubaye helped me a lot, she was very kind and helpful , and Ashley’s furniture was great quality! Mark the supervisor gave me a very big discount! I will definitely come back for more furniture! and recommend all my friends go there
Bill, was my salesman. Extremely helpful. Found exactly what I was looking for. Price was great. Highly recommend.
We used Lisa as our sales rep. She helped us out a lot even when we ran into some issues upon delivery. She helped us on her day off even and continued to make sure our purchase was correct and we where happy. Couch is very comfy and we love it. Will be back!
Bill, our sales associate, was extremely knowledgeable about the Ashley brand. He was also helpful and friendly. He made my shopping experience as pleasant as possible.
Mike Marshall at Ashley in Miramar is simply the best, great customer service, very knowledgeable and shows that he cares about the customer since he answer all of my questions with a great attitude. He is definitely the person that I'm going to be recommending to all my family and friends when they need any furniture! Thank you Mike!!
Hi Concerned, I bought home and decided to buy furniture for it. It was my first time to go to Ashley store . Me and my son went to Ashley on 7770 Miramar Rd in San Diego. I found there a representative under the name of Ola (29A). she was so helpful, knowledgeable and she spent a lot of time with us to let me know what is inside the store and waht met my needs to buy to my new home. At the check out store manager Matthew Smith helped me too by giving me a good discount. I want to say to Ashley Store Manager thank you for having Ola there, without her help I could not be able to browse, find and buy everything to my home and for her being there definitely I will return to that store whenever I want to buy something and I recommend this store and her to all friends. Thanks again to Matthew and Ola.
Ashley Colton ABRUPTLY laid off hundreds of local workers! Great neighbor!
Great customer service. My only complaint is when I received my area rug. I understand UPS is there shopper. Just wished the packaging was better. Was dirty everywhere and it was ripped open.
We have gotten several pieces of furniture here. The prices are very hit and miss. Sometimes you can find something for a reasonable price, sometimes not. I'm not a fan of sales people following me around the store after I have told them I'm just looking. It's irritating.
Buyers Beware!!!! This location is nearly impossible to get into contact with after you have made a purchase. The salesperson and/or the warehouse sent the wrong furniture to us on the promised delivery date. It is understandable that mistakes get made. However, it is the lack of attention to my customer service needs which has created the situation where I need to finally put up this negative review. After spending 2 hours on the phone trying to get a hold of the salesperson and management of the Miramar location the day of my expected delivery, I was finally able to speak with someone who could do nothing for me but promise she would call me back the following day to set up delivery of my purchased furniture. I did not receive the phone call I was promised the following day and once again could not get anyone at the location on the phone. Only an out-of-state call center, who admitted the Miramar location is impossible to get on the phone were the ones I could speak with, and they had no answers. The salesperson did not respond to voicemail and nobody responded to emails sent. These people do not seem to care about customer service once they are paid. A week later we were finally able to get someone to schedule the re-delivery of the correct items purchased. Unfortunately, they said it would take yet another week to delivery our items. When the automated confirmation of delivery came the following week as promised, they have now given me a delivery date which is yet another week. So now I am looking for delivery of my items nearly a full month after purchase, when I was promised delivery 3 days after purchase. I am currently on the phone with a call center instead of the location where I purchased the items because nobody at the Miramar location will answer the phone, again. This is absolutely amazing to have such poor customer service from a company which based on the looping hold message, which I have heard hundreds of times now, states that they pride themselves on their customer service. What a joke. With all the furniture options in the San Diego area, save yourself the trouble and give your business to a company which cares about you as a customer.
Won't match Amazon
Really upset they talked us into getting a warranty and they only reason we got it is because they told us it covered cleanings only to find out they indeed do NOT cover cleanings. Extremely upset we were lied to. Definitely will not be coming back to you guys
Had a great experience with the manager and the sales person Lisa. Lisa was wonderful and helped us out a lot took time to answer are questions made us feel very comfortable during the whole process.
Great working with Jerome, made sure we were taken care of. Everyone was helpful. From sales associate to the manager. Thank you.
I had a great shopping experience of Ashley home furniture when recently looking for a new mattress. Lisa was great and gave me some good pros and cons about the different mattress types and styles. She even sharpened her pencil and gave me a really good deal and helped to expedit a quick-as- possible delivery so I could start getting a good night's sleep. I highly recommend going into Ashley home furniture on Miramar Rd and asking for Lisa for your next furniture needs.
We bought a couch from Ashley HomeStore and it was all set up to be delivered in two weeks on a Saturday. Great, so I plan to be home that day. However, two days go by and then we get a notification saying that the couch is backordered. This was annoying because the salesman promised us up and down that our couch would be delivered on that specific day after we told him how important our delivery date was because the rest of our month is busy. But whatever, I'll just have them deliver it to the store then I'll pick it up and assemble it myself right? WRONG. The store manager told us that we would still have to pay delivery and installation fee even though we were picking it up and building it ourselves. So at this point I've spent several hours on the phone and more than one long car ride to the physical store and I just had to cancel my order. I won't shop at Ashley HomeStore ever again.
Don't listen to the fake reviews this place was awful. 1. When it comes to taken your money They have amazing customer service. But a when it comes to fixing the problem they create their horrible. 2. They sent the wrong couch And miss matched ottoman. We kept the couch because it would it take and another month and a 1/2 the have a new one delivered. 3. The delivery people broke every sprinkler head coming up to the door and every light. So I basically paid them a $150 to deliver my couch and cause $300 worth of damage to my front yard. 4. The couch was a ripped up and when I showed the delivery people they told me that's normal. And asked me if I wanted to report it to have it repaired. 5. The store manager lied to my face and told me that we were set up for repairing the couch for their 3 day warranty of damaged delivery. I got home talk to corporate found out the manager lied there was no order to have it repaired and there was a under a courtesy so thankfully we spoke to corporate and a had it corrected. But the fact is they flat out lied to me in order to allow that 3 day warranty time to pass and I would have a ripped up couch. 6. Ordering from here was an absolute nightmare and nothing would ever get me to order another piece of furniture from this place and I would rather spend an extra 500 bucks to a $1000 just not to deal with them. 7. The sad thing is as I'm in the store a family comes in with the same problem I had how many people can they deliver the wrong couches to that are absolutely destroyed then blame it on the warehouse in the meantime you're stuck with Busted up couch. 8. Save the heartache save the trouble and go buy a couch from cosco Or honestly any other place besides here because though be nice to you but once they get your money and you have any problems good luck.
HUGE building that is hard to miss. They have packed it full of furniture for any and every room in your house. Sales people are very helpful and not hovering over you. The sale prices were pretty decent as well.
Sonia sidhu was very professional amd extremely helpful in every aspect of our visit to ashley home furniture. I fully intend to return soon to continue my shopping experience with her.
Amazing customer service! I had purchased a sofa two months ago. My bad was not sitting in it first. Bought it on looks alone. DO NOT DO THIS! It was so uncomfortable. Hard cushions and terrible neck support. I tried to make it work but was getting back and neck pain. I brought my full receipt in and spoke to manager Matt at Miramar location. He was so accommodating! I didn't need money back I just wanted credit towards another purchase. He said sure we can do that! 👍 He called sales associate Sonya to help me find a suitable couch. She was patient and kind and helped me find a great sofa at a really great deal! In closing, I highly recommend Ashley Furniture! Great prices, and for me more importantly GREAT CUSTOMER SERVICE!
I’m really disappointed with them! Took so long (hours) to complete our sofa set purchase. Then they scheduled the delivery for 3 weeks after the purchase! One day before the delivery day, they called us to let us know that the time frame for the delivery was from 12:00 to 2:30Pm. Then they called us again and changed to 5:30 to 9:30Pm. They didn’t show up at this time. We got a phone call from the delivery guy at 10:30Pm saying that they had two more deliveries to do and asked me if they could deliver at 11:30Pm!! I said no, because we were going to sleep. I didn’t trust that they were going to show up in one hour. So, today is August 16 and it is scheduled to be delivered on Sunday August 18. Really disappointed whit them. For sure, we will not return there!!
Salesperson was very helpful
Mommy so Happy with Ashley Furn in Miramar. We have big family, a friendly smile greeted us, salesperson Sonia at Miramar took good care of my mom. We customized our huge sectional, perfect for our family. We wanted reclining and non-reclining plus a chaise with media hook ups. Price was perfect, no interest with 12 month financing. Our rep was so patient with us, my mom is elderly and I appreciated that alot. I will be back in Spring to buy patio furniture. Thank you Sonia, btw (beautiful name!)
I didn't like this place and the prices are too high.
This has been the most painful experience of any purchase I have made. I could not order from the store, I had to order online but could not because I had a different shipping and billing address but was not given that as a reason my order was not accepted until I called and got transferred around for an Hour and A half, To customer service to the store back to customer service online support etc. Finally i was told the accounting department need to resolve the website issue, then bam I got the order scheduled email, then no showed for the delivery, I called back was told the order was on hold, transferred around again, was told accounting need to be involved but I could not contact them they would have to contact me, 2 days later I got a call, CC declined, I said it was accepted at the time of the order, she said no only when the shipment was scheduled, not true I said because I had the previous issue and I received an alert from Amex, she admitted it happens again at shipment and since it was declined she put it on hold, I told her I wanted to use my newly approved Ashley credit card and she said she could not accept a new card, AAARRRGGGG!!!! I get an email that my order was canceled, thanks for the 5 weeks of frustration Ashley!!! I would post a negative star but cant! Since I have to post a star......
Where to start. The buying experience was like being at an auction. The salesperson has 30 minutes left in his shift, and tried to force us to pick our bedroom and living room before he left so he could get commission off us. Then the real issues started with delivery.... During the delivery process, the delivery team was so rushed to get the job done, they damaged our wall, door, and carpet moving the boxes in. Then, we found out that one piece was damaged, and one was not delivered. They told us to bring the damaged vase back to the store we bought it from, and that we would be contacted about delivery for our missing matching nightstand... 2 weeks went by, and nobody contacted us, so we contacted Ashley Furniture, and they informed us that our matching nightstand was discontinued, and their solution was for us to drive back to the first store to cancel our order, then drive 2 hours to a store that had a show model left to pick it up and bring home with us. We refused this option because we have paid $500 in shipping, we’re not driving for 4 hours round trip to get our nightstand. We then called corporate, who informed us that the piece is NOT discontinued, and that we would receive it today. We never heard from them regarding delivery, so we called back to confirm a time frame. Initially, we were told that nothing is scheduled for us. After providing the agent with details, she put us on hold, then informed us there was an error, and that the shipment was never scheduled for today, and she could reschedule it again... It’s now been almost a month of telephone tag and reassurance that it will come in a couple of days. In our entire experience with this company, we have had to follow up every step of the way, or we were certainly going to be forgotten, every employee has a different excuse to why our items haven’t arrived, and each person will tell you to call someone else, or most recently, if you want to speak with someone regarding the issue, drive back to the store you bought it from. If returning all of our furniture was an option, we would do it, because this company is unorganized, unfriendly, and unhelpful. Undeserving of your business. Pay a little more, and shop with someone who cares!
Zac is an over the top salesperson. Excellent customer service!!! I went into Ashley to look at bedroom sets. Zac met me at the door, ask what I was looking for and than directed me to where all the different bedroom sets were. He than told me that if I see anything I am interested in just call him. I found 2 different bedroom sets and called Zac. He not only explained the woods the furniture was made out of but took the draws out to explain how everything was constructed. Unlike many salesman who are just interested in making a sale, Zac is more concerned in your buying something which will make you happy every time you look at it. I will only make my furniture purchased from Zac in the future. Thank you Zac👍👍👍
When you buy furniture from Ashley’s Sofa’s for 3000 thousand with a warranty for few years, a warranty that they convince you it covers everything but when your sofa start shredding out of no where, they tell it’s not covered, Like Really.. Never ever again buying from Ashley’s, it’s not about the money, it’s not about the sofas.. but when I like to deal with people or companies, I like to bed honest with me, and Ashely’s definitely broke that honesty and trust... Please everyone, if your buying warranties, ask them what it covers, they will say everything, make sure you get details..
Beautiful display of furniture, Excellent customer service, found just what, My husband and I needed,Everything was set up for delivery in good timing
Wow! I had a great experience when shopping at Ashley's and working with Humayun Mohammad. He was an amazing help. Measuring all angles and providing many solutions... all in an effort to help me, not sell me. He was the most honest and caring person. World class service!!!
Worst customer service i've ever encountered. Purchased 2 mattresses from Ashley's which i was confident was the right choice, the sales person Santez seemed very knowledgeable and helpful. I was very excited to get my mattresses delivered. Upon receiving, the one mattress with the adjustable base did not work. I contacted my salesperson Santez and the store which i purchased it from and was ignored for an entire week. The following weeks the only response i got was that Santez was communicating with his manager and awaiting a response as to what the next step would be. In the meantime i called the store to speak with a manager and he was never available to speak with me. Called customer service and they claimed to had made an appointment with a technician, but he never arrived. Called again and a different representative finally made another appointment for July 25 (tomorrow). It has been over a month and still have not received a single phone call from Santez or the management regarding a replacement for my adjustable base. Calling the customer service line takes over 15 minutes, if anyone even decides to answer. I have never dealt with a purchase that has given me so many problems and that has received no care or attention to the issue. Super frustrated and disappointed with the lack of service from this Ashley location. Seems like the only attention you receive is when the salesperson is trying to land a sale. After that, you are on your own.
Went in today to buy some new furniture for our new home. Zac met us at the door and finished in a nice transaction. We purchased a dining table, bar chairs and sleeper sofa. He was very helpful and knowledgeable. Plus he has good conversation. Go in and ask for Zac. He will get you what you need.
We bought furniture from here twice the first time was a sofa. The experience wasn’t as great because we felt pressured the whole time by the sales lady. Granted we do love our recliner. However, this past week we purchased a dining set and a new bed frame this time our sales man Dario was amazing he gave us breathing room and time to actually look around rather than bombarding us with questions every 5 mins. He was very cool to work with and he was efficient. We felt way more relaxed and comfortable in our decision to make the purchase. Thank you Dario !
We want to thank Lisa D. for helping my wife and I picking out a new sofa set and dining table set! She was super patient and very helpful during the entire process! (Like 3 hours!!!) we would definitely recommend her and also, Ashley Home store, to all our friends and family! Thank you again!!!
We had Bob Kelly whom we purchased a powered reclining loveseat with a console . Very knowledgeable, answered all of our questions.
Sonia was very helpful and patient because we couldn’t decide exactly what we wanted. She helped us narrow down our choices in a very professional manner. I will ask for her assistance on my next visit and definitely tell friends and family to do the same! Great job, great employee, treat her kindly, respectfully and pay her well so your company can continue to receive great reviews!!!
Beautiful store and Sonia S was helpful and professional. Never felt pressured.
Sonia was super helpful and informative. She greeted us as soon as we walked in and asked us what we were looking for and did what she could to help us find it !
When I needed a bed for my guest bedroom, Lisa Daylo of the Miramar CA store found the perfect queen bed and frame for me. I couldn't have been happier with the bed, price, and customer service. Be sure to ask for Lisa at the Miramar store. She'll get you set up with the right product at the right price. Thank you, Lisa!!!
Lisa Daylo at the Ashely HomeStore in San Diego (specifically the Miramar location) was just everything you would want a furniture rep to be! She greeted us very kindly at the door when we arrived. We told her we were just looking around, but looking for (a sectional & bed). She told us where things were and said she would there for us whenever we need. We really appreciated Lisa giving us space too look around. She was never too far and checked up on us, but didn’t make us feel crowded or uncomfortable. Lisa went above and beyond to help us go over our options mupltiple times when we came in. She was so professional, knowledgeable, kind & understanding. I told her I hope she stays at Ashley forever because I will need her for my furniture needs for life :) This was me & my husbands first big purchase also and our first time actually buying furniture together. Lisa made the entire experience from start to finish just wonderful! We are so thankful we found her for what could have been stressful time made fun. I can’t wait to come back for more furniture as we grow our home & family! Thank you so much for everything Lisa!! We found exactly what we we’re looking for and we can’t wait to get our sectional & bed in our home and have our dreams come true!
Great in store service from Lisa from time of purchase until fulfillment. She was extremely responsive and helpful. When it came time for an exchange we ran into a bit of trouble with other staff and things being back ordered, but we worked it out! Would definitely go here again. Great prices and a very informed and sweet sales staff.
Craig did a great job helping us with what we needed to complete our home!
My fiance and I visited Ashley this afternoon to look for some nightstands and rugs. We were hesitant to go because the last time we were there we were so pestered by the sales team that we just left. This time totally changed our view. We were helped by the nicest young man, named Dario. He was so upfront, honest, and willing to help us and let us know he was very new to the job. He made the sales experience so pleasant and non pressure we ended up walking out with not only nightstands, but office furniture (desks, chair, and file cabinets) and 12 dining room chairs. If you go to Ashley you have to work with Dario. He is the sweetest and most helpful salesperson.
Dario was sooo helpful. After walking aimlessly around the store, he was the only one that came up to ask us if we needed help. If he didn’t know the answer he would go ask and return within a minute. Store manager that wrote us up was very knowledgeable and helpful. Our buying experience was very pleasurable and we will be back. The Lopez’s
I needed a new sofa, dreaded the thought of the pushy sales people. My experience was wonderful I walked around until I found the perfect 2 sofas I asked Zac the salesperson to help me. He was so patient and helpful, I couldn’t decide between the 2, they were the same price. He pointed out all the differences which was such a help for me to make the right decision. I will shop there again as the need arises I’ll even ask for Zac.
Zac was a great help and very professional. The store was a bit short handed today but Zac did his best to make sure we didn’t feel neglected. Great experience and we ended up buying a ton of stuff. Recommend giving Ashley a shot.
Craig and Santez were great! They went out of their way to make the purchase and process very smooth. Would highly recommend their services.
Excellent customer service .. Along with great specials, Zac was really helpful and had that perfect combination of professional knowledge and a great personal touch. I will definitely shop here again and ask for Zac ~Chris Fennessey
The worst place i have ever seen in my life. I tried to call the customer service 4 times and each time waited 30 minutes but no one was there to answer. I tried to call because i bought a bedroom there which had scratches and cracks in it. Also i bought 2 love seats and a sofa and when they delivered, one of the love seats was terrible that we return it, but when we asked for a refund they didn't do anything for us. there customer service less than zero I don’t recommend anyone to buy anything there because nobody have the same experience like me
Craig was such a pleasure to work with earlier! He gave us plenty of time to walk around the store and look at furniture, and when we were finally ready, he was nearby and available. He made the experience very pleasant, and the paperwork went very quickly afterwards! He was able to price match the couch we wanted, and even got us quicker shipping than the website. We originally were hesitant because we had a bad experience at another location years ago, but Craig made it a joy! Thank you!!!
Craig came up to me without me even asking him. Everything about my items was described in good detail, and any discounts/promos automatically applied. One of the managers was also very helpful in answering questions. I've shopped at Ashley's before, and, although sometimes shipments may be late due to unforeseen events, their customer service is exceptional in meeting us halfway. I'm very excited to see my table set come next week!
Visited this location twice last week and worked with Lorena. She did a fantastic job answering all of our questions and concerns. She was very knowledgeable and was able to help guide our purchase. We ended up purchasing a couch and love seat. I then came back a few days later to pick up a coffee table, end table and accent chair. She gave me a great deal and set me up with their protection plan. Definitely very satisfied with my purchase and experience there. I would definitely recommend this location and Lorena as your local expert.
Excellent service! Great deals! Thank you!
I can’t say enough about my experience at Ashley Homestore. I bought a beautiful new couch on June the 27th. The whole experience was 5 star from beginning to end. My sales rep Lisa Daylo is an all star. Not only was she super personable but was also very knowledgeable about the products and services. She made it very pleasant to do business with her and them. The delivery went super smooth as well as the setup. If you are thinking of purchasing any home furnishings, I highly recommend Ashley Homestar Miramar. Go see Lisa Daylo. She is a Rock Star! Thanks guys! 😁
I have really great experience here at shopping furniture for my house. Mr.Humanyun was excellent and very humble during showing me around to fit my furniture requirements. He was actually instrumental in my purchasing at Ashley Home store.
The delivery guys and training managers were professional and courteous. I have purchased other items from Ashley and the sales and delivery people have been the best.
Bill was great! He help us find everything we needed and gave us a great deal on our furnitures. He is friendly and a great customer service rep. He was very helpful and gave us all the information we needed. He is very knowledgeable about the furniture. Ask for Bill when you go to Ashley furniture. You won’t be disappointed.
Jaime Romero and David Leenan provide us with an outstanding service. They were so helpful and patient with us .
Lisa was very kind and helpful.
Mgr, David and sales person, Santez, were FANTASTIC!! I rec’d topnotch service from start to finish. Would highly recommend this store. And the store itself is beautiful; I’ll definitely go back.
Great!
We purchased an entertainment system March 31 paid via credit card. We have a receipt that is stapled to the warranty information shows payment made in full “No Balance Due”. We had our furniture delivered 3 days later with no problem. On 6/15 we received a certified letter stating the full balance of the furniture was due. We immediately spoke to our credit card company to verify the charge. No transaction was processed. Called Ashley furniture right away to make the payment. Ashley furniture denied an over the phone payment because “We are a first time buyer”. The payment can only be made at the store. So much for being a return customer. Payment not being processed was a merchant error not a customer error. I can purchase a brand new piece of furniture over the phone or online; but I can’t reconcile the company’s mistake over the phone and deserved to be treated poorly, because I am a “First Time Buyer”!?! I hope I never have to deal with a warranty issue. Clearly customer satisfaction is not priority.
They were very helpful and we got a huge discount!! Will definitely be doing all of our home furniture shopping here from now on!
Great experience at Ashley Furniture! Santez was wonderful, very helpful and knowledgeable. And so very patient! He knows furniture and style!
Jerome, was amazing at helping my family get a sofa bed. There was no pressure and the selection in the store was varied. Everything is kind of random throughout the store but incant imagine it's worth moving furniture around all day to try to make more sense when really it's about the comfort and quality. These two attributes have us going back to Ashley's furniture first whenever shopping. Also, get along with these guys because if they like you they have quite a bit if power changing the price on the item, warranty and deliver. Not saying it will happen all the time but we were friendly and recieved an amazing deal.
We just moved in to our first apartment together so we had a list of places to look at furniture for. Our first (and last) stop was Ashley HomeStore at around 6pm. Santana originally approached us and gave us great insight on the end of season sale. Later, Craig approached us and gave us more details and we ended up getting a while living room set. Craig was friendly, fun to be around, helpful and very patient while we walked around the WHOLE store multiple times looking for the things that called to us. Craig also listened to our visions for our new home and gave very good options and recommendations. Dave was also extremely friendly and personable. Loved every second of the 3 hours we spent finding the perfect furniture. I definitely will be going back when i need some more and recommending my friends & family.
Terrible service and horrible warranty. On going issue for 7 months. Sends out technication twice with unrepairable conclusion. Most difficult time getting replacement/store credit on defective item.
If you want experience the worst an rudest customer service you should go and talk to the sales manager in this store. I just had one today after I told him that I waited for 45 days after my order date and my sofa has not arrived yet and its a week past my promised delivery date. He gave a new delivery date which was after my house warming event which I was not interested. I gave him an option that I will pick up my sofa from the San Bernardino which is 2 hrs from my place and he obliged. He refunded $300 because I paid $200 for delivery and he gave another $100 for me picking up the sofa from warehouse but I insisted him to give an other $100 because I have to hire a truck and fill gas to pick up from warehouse. After long argument he gave 2 $50 store credit cards. My actual order was for $3000 and it had 10 items. Some of the items were delivered on June 2nd. Since the Sofa was not delivered on that day I was not sure If the lamps that was delivered will look good or not. I called Ashley customer service and they said that I can return it at the store once the sofa was delivered. Even though the sofa was not delivered yet I made a decision to return the lamps because it occupied a lot of space in the living room. The angry sales manager started to accuse me that today I will return the lamp and tomorrow I will return the sofa and all the items that I purchased one by one. He kept on arguing that he refunded me $300 and I have to Thank him for that. He failed to understand that as a good customer I paid the total bill $3000 in full and I am putting my effort and time to pick it up myself the day before my house warming ceremony. If at all I have to purchase or recommend furnitures I will not go for Ashley because they customer service and delivery sucks. If at all I have to go to Ashley I will not go to this store because I don't to see that sales manager again.
Can't even get someone to answer the phone, very frustrating. They lost my business.
Got a sofa
Good experience! Nice selection of items for just about anything you need in your home. Salesman was helpful front start to finish. Parking is good but the main street this place is on traffic is chaotic and getting in and out onto the road can be dangerous. Another issue I had was with using an Ashley Furniture credit card from out of state and was unable to use.
Scar’s House!!
A lot of selection
Sales people are rude when i was trying to buy something less than 50$ but Carlos in customer service helped me pruchese it since the sales reps did not even bother with me.
If I could give a 0 I would. Terrible customer service. Guy even told me Mor is better.... lol no words
Aida was very helpful and professional salesperson. Thank you from Zulia and Ulia.
Bought thousands of dollars worth of furniture got charged thousands of dollars two separate times. Was told that a refund was issued, that was a lie. 31 days after the transaction they finally admitted they had charged me twice and refunded me thousands of dollars. I will not be purchasing furniture from Ashley's home store in Miramar again.
They are fake and miss the part also lying for a deal!!!!
Simplified: bought furniture, movers dropped furniture, bunches broken, store says they will send new ones, eight months later still no furniture and getting ghosted worse than my tinder profile when I call. Unfortunately this is my first and only once star rating I’ve EVER given. While I was impressed by our service that we experienced with more than one of their employees, I can’t say the same for their management. A while back I was in for a guest bedroom set. We found one that would go perfectly, which was the last model they had and happened to be on sale! Sounds great right!? Anyhow, made the purchase and had it all set up for delivery. It took some time but their delivery guys showed up and started loading it. While they we’re loading the largest dresser, they haven’t secured the drawers and all of them fell out causing them to drop all of the drawers and the dresser! Then the falling dresser caused another smaller dresser already in the truck to fall! It was an honest accident, I get it! Here where the headache begins. We go back in and tell them what happened and that about 7 drawers and both dressers were damaged pretty badly. The response was pretty upsetting. Their defense was that since it was the last model, it was sold as is and there was nothing they could do about it.... ARE YOU KIDDING ME! I bought it in perfect condition and THEY dropped it, that’s definitely not how I bought it! Anyways after talking to about four different people I finally had drawers and a dresser ordered for no additional cost. Fast foward a eight months. No drawers or dresser. Countless calls go unanswered and when I do get through to someone it’s a “I’ll have someone call you back.” You know what happens then. Even after a store visit about a week after they said everything was supposed to get to my home, all they could tell me was it was on order.
I bought my wife a 4 piece wall entertainment center as a anniversary gift back on February 26, 2019 & it was delivered to our house the next week. But on the day it was delivered my wife & I had noticed some scratches, dents & chip on some areas. A big chip on the front lower corner of the TV stand, Straches on the sliding doors, metal parts, on one tower, and one of the shelve is crack on one tower. We told the delivery personnel right away & they called it in, on the spot. Ashley Furniture then scheduled a tech to come to the house & verify the damages. The tech then declared it not fixable and had to be exchanged. After the tech Ashley Furniture then scheduled a even exchange 6 times. 3 of those times they've tried to delivered a even exchange with another damage parts & 3 times they've came with partial parts. Today is now April 23, 2019 and this issue still haven't been resolved. My wife & I have been driving back & forth to the store numerous time's located in Miramar, CA that's miles away from where we live in Otay Mesa, CA. And each time's we've spoked with store supervisor/manager & I have also been in contact with the warehouse manager (David) and his supervisor's in the Colton, CA warehouse. They have been giving us false promises & we still have not received a undamaged material & the issue is still not resolved, again my wife & I purchased this 4 piece wall entertainment center on February 26, 2019 & today is now April 23, 2019. I don't know what kind of management Ashley Furniture hires but this is the most worst experience my wife & I had dealing with a furniture store.
Nice selection
I like some of the items they offer bit I wish they had a everyday price. And NO I dont want to join your club for $30 That was the last straw. GOODBYE!!
(Translated by Google) A very large place with a lot of furniture and they are all very friendly (Original) Un lugar muy grande con mucha variedad de muebles y todos son muy amables
Many selections. Nice design. Reasonable price. Good service.
Horrible customer service. I regret so much that we purchased the couch there. Nobody care there and nobody answers the phone. I tried to call regarding my order for 4 hour 47 times and no response
Zac was amazing and an excellent help! Thank you for everything!!!
When I first entered the store I was very impressed by how big the store was but also a bit intimidated at the amount of furniture that was in there. I was looking for an oversized chair for my wife and my room. Lisa came up and asked if I needed help and I told her what I was looking for. She was extreamly knowledgable and knew exactly where all the different oversized chairs were. We ended up buying 1 from her and overall the entire experience was very enjoyable.
Parking was good and the store showroom was busy. Our sales rep took the time to help us on our purchase. We came back and got our livingroom set. Thank you LISA!
First off, they offer deals in the ad that are not in the store, nor available for order. Second, they have a showroom full sales people and the only greeting on the entire store was from the cleaning lady. We have purchased the majority of all furniture for my home from Ashley for the past 15 years. This is no longer the case and I will ensure to spread the word of the dissatisfaction to every one I encounter.
Lots of options.
Stephanie and Robert at the Miramar Rd. location were wonderful and a huge help. If I had to rate solely on my experience in the store it would easily be 5 stars. Unfortunately the men who delivered my couch left a large scrape/paint chip and dent in my wall.
I recently purchased my living room set this past Sunday and I had a great experience with Zac, he was knowledgeable about every item I was interested in from the fabric to how it was made to the warrantees. Also this was a good experience I didn’t feel like someone was selling me something or annoyed by me because I had a lots of questions, it was a good and fun experience. I definitely recommend Ashley‘s furniture in Miramar and Zac and my sales associate . 2 thumbs up 👍🏼
Horrible! We purchased furniture from here afew weeks ago and recieved 3 defectoce pieces. They had puncture whole, exposed wood, and malfunctioning recliners. Within 30 minutes after delivery i requested an even ecchange. They then reniged on that agreement and have instead forced me to allow a tecnhician come and address the many issues, which is a 2 week wait. Im 8 months pregnant and getting the runaround because the furniture they delivered ia defective.
Purchased a reclining sofa and cane home to find out I was charged double the price than sold online. Terrible quality, stiff and uncomfortable. Nothing at all like the showroom model. Very dissatisfied and a major rip off
Great experience and Johnny was very helpful and knowledgeable. We will go back for future purchases.
I am recently retired as a 12/31/2018. After much research, to replace our queen bed with a king to enjoy my retirement, and now a reduced income. We walked into the Ashley store on Miramar Road. We were met immediately by John Vazquez who was very helpful and not at all pushy. We purchased a beautiful Porter king bed and a Tempur Pedic (high end mattress). We paid cash and the bed was delivered in a couple of days. After sleeping on the new mattress, or i should say, not getting any sleep on the new mattress (like sleeping on the tile floor), the next day I went back to the store to talk with the salesman about exchanging the mattress. He took me to the floor manager and the manager told me that I would have to wait 30 days and then there was a process to return the mattress; an appointment would be set to have someone come to our home to inspect the mattress, take pictures, etc, and the mattress would be exchanged. Well the 30 days has passed and I went to the store only to find the salesman had ended his shift. I went back to the store the next day to find the salesman was on a delivery. I was referred to Sales Manager Mark Smythe who said he would have to get his Regional Manager involved and Mark gave me his business card and told me i would get a call that next day between 11 - 4. Guess what? No phone call! I called Mark this morning but he did not answer. I am going to give him the benefit of the doubt, but I am definitely starting to get the feeling that I am getting the runaround. I hope not, but i am going back to the store again in person today. I am not the kind of customer who returns merchandise, and I understand a mattress takes a little time to break in, but after spending $6,000 plus on a bed and mattress I do not want to spend the rest of my retirement years on a mattress that I cannot get any restorative sleep. I'll keep you posted.
Our sale associate was Lisa Daylo and she was extraordinary! We bought new furniture with great deals! Lisa was very patient and gave great advice on our new furniture! Lisa delivered exceptional customer service and made sure we were always taken care of! We are very excited for our new furniture for our new home! Thank you for all your help Lisa! If you are ever at Ashley’s, make sure you ask for Lisa Daylo cause you’ll be in excellent hands!
Johnny was the best! He helped us so much and got us the 5 year warranty included. I will be coming back to purchase from him again!
Had a couch for two years and the material started cracking. My warranty wouldn't cover it. I tried to get the parts to repair it and was told they were not available, even though they are still selling the furniture. I discussed this with the manager of the San Diego store who reassured me that he would help me. I called two weeks later and he had an employee tell me he couldn't help. He would not talk to me. Very unhappy with their service and poor durability of their furniture. Be fareful if you by from Ashley. After a great number of phone calls, Ashley agreed there was a manufacturing defect in my couch and replaced it. Now the loveseat is falling apart. We will see.
Johnny Kasch was very helpful and a pleasure to buy from. He gave us a great deal on a very nice chair with a great warranty.
Overall great experience mainly because of the service my wife and I received by one of the stores salesman. If you’re ever looking to buy furniture stop in and request to speak with Johnny Cash (aka John Kaschura). The process was easy and smooth. His expertise guided us right where we needed to be. He helped us find extactly what we were looking for and made sure our furniture was delivered without a scratch! If we’re ever in need of new furniture again this store will definitely be our first stop!
I recently moved and wanted to do a one-stop-shop store for new furniture, Ashley furniture had everything I wanted to a new bedroom set, livingroom and even a tempurpedic mattress! Ask for Johnny Cash, he was amazing on meeting all of my needs and actually followed through after the sale to make sure the new furniture was built correctly and if i had any problems, which was none! Thank you Johnny and Ashley Furniture for everything and I definitely will purchase again soon!
DO NOT BUY AT THIS PLACE Six months after my living room purchase, both my sofa and loveseat are discoloring. I have called the store about a dozen times in 3 weeks and all I get is the run around. I have requested to speak to a Manager at least 6 times and no manager has called me to this day. No technician has come to see the sofas and no one returns my calls. It’s perfectly clear to me at this time that buying from Ashley is no different than buying from a Craigslist crook.
Nice furniture, but no sales associates approached me to help. I asked someone and they said "they'll be back to help", but never returned. :( I'm a returning customer too!
They have great deals. Negotiate
When entering the store I was greeted by Sara who is very kind and inquired on what I was looking for. She took me right to the three sofa's that were black. That right there told me she was listening to me. I had mentioned to her that was the only color that I would like with no recliner. Throughout the whole process I had a great time and she is a great person to talk to and very understanding of what my needs were. Within 30 minutes I picked out what I wanted and purchased my new couch! Not to mention she offered me 50% off!!! I did not even know about that!! I also met Aida, when I went to pay and she was also very kind and fun. I will tell all the people that I know this is the best place to get your furniture and to ask for Sara. Met David the sales manager on the way out and let him know on what a great and fun experience I had. He also was very kind and really cared that I had a good experience. Again I could not be happier with my shopping experience and I will make an excuse again to shop there soon!!!
We just purchased a house in Luecadia and could not be happier with the furniture we purchased. What was even better was the professionalism, knowledge and overall experience we had with Mark Stanley. Mark was a class act with a sense of humor- who says shopping can't be fun?! Thanks Ashley Homestore and a huge thank you to Mark!
The salespeople are great of course because you're spending thousands of dollars and they want your money. The customer service is awful. When you call the phone number online is just rings and rings then drops. I received two of the same comforter sets and am just trying to get the correct product I ordered and I can't get ahold of anyone. This is unacceptable.
I went in with a clear idea of what I wanted at Ashley's in Miramar. Jaime and his team took amazing care of me in an efficient manner. I'm very appreciative of this sale!
Lisa Daylo is the best sales associate ever!! She was extremely helpful and patient and offered suggestions for styles of furniture that I was looking for. I gave her an idea of what I wanted and she made great recommendations. She showed me around the showroom and wasn’t pushy about selling me just anything to make a sale. She made sure that I was happy with my choices and even when I was indecisive, she didn’t push. I purchased a sofa sleeper, chaise lounger and king size bed frame. The delivery took almost two months which was out of Lisa’s control, but I appreciated Lisa following up with me and giving me a status and checking up on my order for me! I felt like she truly went above and beyond and I would buy here again from Lisa. Thanks so much for helping me furnish my home and making it a home!
Review all of the paperwork and and document everything. Avoid Naz and manager Mark. I just recently bought furniture and was disappointed with how it all went down. Not only do they not like rectifying mistakes, but my experience outlined below will show a pattern of mistakes, which is troubling when you factor in how much you're spending there. If you check out Yelp, it confirms the patterns. My experience in the store was excellent. Naz was very personable, and he even went out of his way to make sure I was extremely satisfied with the products we picked out and extended a discount on a rug that wasn't part of the deal. But that experience means nothing when everything afterwards sucked. 1) Naz had explained to me that due to high demand, certain pieces were on back order and would have to be delivered on multiple dates (1/15 & 1/30). My wife and I completely understood since it was a really good deal and decided to still move forward with the purchase. When the first day of delivery came, they got our contact information all wrong (My phone number and the address). This was not a big deal to me at first because mistakes happen and maybe he typed in the information too quickly, plus he got my wife's phone number correct so all that mattered was that they got a hold of us. But when we tried to communicate to the truck driver the correct address, he told my wife "well, sorry we have a busy day and we're not going to be able to get to you today". The address they had was only 15 minutes away!! So I tried to reach out to Naz, since he gave me his cell phone information, and about 20 minutes later, the driver contacted me and told us he was on his way. When they arrived they delivered everything but a throw blanket, that according to our paperwork was supposed to be delivered with the same shipment. 2) We were supposed to be receive the 2nd shipment 2 weeks later (1/30). When that day came, we hadn't heard from anyone and that was odd to me because the first time around they reached out to confirm delivery times. I called Naz the next day (1/31) to find out what happened and he didn't pick up. I did call him on his day off (1/30, the day of the scheduled delivery) so I understood that he did not pick up then but thats when I called the store right at the 10:00am opening time and tried to get a Manager on the phone. The receptionist told me that a manager would give me a call back in 30 minutes as he was opening the store and meeting with employees. Fair enough, so I waited for the call back. It wasn't until I reached out to Naz again around 12pm, asking why no one was getting back to me, when Mark finally called me and advised that the order had not been received and that it was going to take another week (to be delivered 2/6). When I asked him why no one contacted us to let us know, his only words were "I'm sorry for the inconvenience". He started off doing the right thing offering to expedite the throw blanket that we never received and offered a $150 gift card. He then wanted to confirm all of my contact details to ensure that it was correct now and it was still incorrect! After the first delivery, they still had not updated our information, and if he didn't ask to confirm, I assume the same situation would have occurred. I was upset and I then questioned why and how all these mistakes were happening and he just didn't answer me. I got frustrated and asked him if $150 was really worth everything so far and he asked me to calm down because I "was getting a really good deal so I shouldn't be this upset about it". I told him to just send me the stuff. I received the throw blanket as promised but never ever received the gift card. 3) 2/6 came and I didn't hear from anyone until 3pm. Naz called me nervous to let us know that the order was pushed back until 2/11. I explained to him that Mark never sent the gift card he promised and all he said was "well if he said he was going to send it, then he will". My furniture was delivered on 2/11, but I am writing this review on 2/21 and have not received a gift card.
Danielle and Archie were very helpful in finding what I was looking for. Great customer service and very knowledgeable in regards to the showroom. Would definitely like Danielle and Archie to assist me with future visits. Thank you!
My experience was nothing short of outstanding. From the moment we walked in, our rep Zac Youmans was phenomenal. He explained all the items in great detail, including the various sale promotions. He was attentive and took his time understanding my preferences and requirements. This allowed him to make great suggestions without being pushy. Zac was extremely thorough in going over all of the furniture and mattress options as well as the protection plan. The manager, Dave Leeman, was also incredibly helpful. We were able to quickly understand what the best option would be for me financially and he certainly did not disappoint in working with me to make my purchase seemless. Both Zac and Dave made the entire buying process an absolute pleasure and I would highly recommend this store to anyone looking to furnish their apartment or home.
Alright... valentines day we visited this location and Zac came to help us right away. He was able to walk me directly to the bedroom set I was looking for. I was a little disappointed by the product in person. I had previously viewed it online. He mentioned that sometimes the photos online aren’t exactly what the products look like in person so definitely check things out in-store before you buy. He then showed us a set that I absolutely fell in love with and was able to strike a deal with the manager to get a few bucks off for us with their current sale. Also, I can not WAIT, for my sparkly throw blanket! I’ll post a picture when it all gets here haha. Thanks Zac, and manager (I cant remember his name but he was a gem and had impeccable taste in shoes) . You both made my day!
Great variety of furniture. Friendly sales personnel. Good value for the pieces I selected.
Zach is super amazing and made our shopping experience wonderful! Use Zach!!
After reading the reviews, I was reluctant to go in to Ashley’s; however, my experience was Amazing! I was greeted by Tene’ who walked me through the showroom and explained the benefits of purchasing a 14 piece living room set. I left with not just one 14 piece, but two!
Tene was awesome!!
Thank you tisha for your help and time
Such a good experience buying my living room at Ashley Furniture Store. Robert the Sales Associate was very profesional and helpful all the time.
Sierra Pullum is amazing. Super knowledgeable and makes us feel right at home as we contemplate our furnature goals.
We bought are furniture from Ashly store in San Diego great savings and excellent product and service . Tisha was of great service to us she gave us great satisfaction
Absolutely love the Ashley's furnature in Miramar! ..if your coming in for the first time I would HIGHLY RECOMMEND our sales guy, Santez plowden!!! He did an amazing job on helping us furnish our whole home, he was vary helpful with ideas, knowledgeable on Ashley's products and honest in opinion, thank you so so much Santez for all your help we will definitely be back again soon!!!
Sierra is wonderful! ❤️
Sierra was very nice and helpful.
Trisha is so sweet and so helpful definitely go see her at Ashley home store
Rob Revere was extremely helpful and knowledgeable with Ashley products and I am very satisfied with my new furniture!
Thank you Santez plowed for all your help I'm so happy we asked for you!! If your planning to stop by the Miramar location I highly recommend anyone to ask for, Santez plowden!! He was recommended to us by a close friend and I can see why so thanks again Santez!!
Just wanted to say Samantha Cundall is an amazing worker and a very good asset to your team! Very sweet lady and also very helpful
Highly recommend, Santez plowden if your going to the Miramar location... He has a really good eye in design and Gave us a good deal with excellent customer service. 👌🏼👌🏼👌🏼
I had an amazing experience! Samantha with customer service is awesome! She was extremely professional and knew her job inside and out! She alone should get 5 stars!!!
Came into the store not really sure what we were looking for. The sales rep, Rob Rovere, was patient, helped us narrow down the never ending choices until we found what we were really looking for. Thanx Rob, I'm sure we will be back in the future!
I do not typically leave reviews; however, felt the need to after visiting this Ashley Furniture location today. My husband and I recently bought a home and are looking to add a few more signature pieces. We were a little hesitant to visit as sometimes furniture salespeople can be pushy, but Sonia greeted us and made us feel extremely comfortable. We both felt that she was attentive to us, but gave us the space we needed to browse and think without someone hovering over our shoulders. I liked that we were able to give her a budget and she was able to narrow down our overall style and give us options. We will be coming back for some more shopping in the near future. For anyone considering visiting, do so. You will be able to find something in your budget, and they will work for you. Thank you, Sonia and Ashley Furniture for making our experience one of a kind!
My husband and I went to Ashley today 2/12/19 at Miramesa store to look for a new sectional for our house. We were greeted by a very professional, curtious and friendly sales person today and her name is Sonia Sidhu. She showed us numerous options in arrangements, color and pattern options. Ashley has numerous options and after Sonia showed us what is available we were able to take ideas home and make a decision on our purchase. We will be back on the weekend with our decision and we HOPE Sonia will be the person helping us. Ashley and Sonia made this process very easy.
I just want to thanks Tisha for great costumer services !!
Hi folks I really enjoining my furniture Ashley has one of the best selection and service Tisha was so professional,nice and helpful. My next purchase won’t hesitate to give them a call.
Loved this store and my experience there. I felt very welcome and satisfied with my experience. I especially loved the personal attention recieved by Donte.
Experience was top notch! Sierra knows g her stuff..she answered all my questions and was extremely friendly! Totally up beat personality, made me feel so welcomed. A+ service.
Hello, my name is Denise, I just wanted to say thank you so much to Rob Rovere. I came in the get a couch and living room tables. He was very talented in helping me design my new look. I think you've got an amazing decorator. I got the perfect couch, tables and 2 beautiful lamps. Thank you so much. It was such a pleasure to work with Mr. Rovere.
Tisha was very helpful & knowledgeable about the mattress & pillows I was looking at and ended up purchasing. Ask for Tisha if you end up going there.
After visiting several stores, we were ready to give up and just take our chances on line. But then we went to Ashley and Santez helped us. He was a breath of fresh air. So knowledgeable and patient with us. They worked out a great deal. I've never been happier to spend money. Thank you Ashley and a special thanks to Santez.
Archie was great. Made the furniture buying process quick and easy.
We enjoyed working with Tisha and look forward to working with her for continuing purchases and new projects going forward. She knows the product line well and is very responsive. She also endeavored to get us the best pricing and perks where available.
Excellent customer service provided . Tene and Erika great job Thanks
Tene was great. Helped me so much and was so patient with me.
Sierra Pullum was my sales lady, she answered all my questions and was very knowledgeable. She made shopping very easy. I would definitely shop with her again. Thank you Sierra for the awesome experience!!
Love!!! My sectional good quality and a good price$ Tisha was so helpful and knowledgeable she really make it easy for me next time I need more furniture definitely going back to Ashley!!
Tisha is an excellent sales rep. I would totally recommend her !!!
Sierra from the Miramar location was awesome! She made our whole experience super easy and fun.
Sierra Pullum is very aproachable and personable. Working with her was a great experience. She was able to answer all my questions very accurately and anything she didn’t know for sure, she was able to find out in a very quick manner. I highly recommend working with her.
Went into Ashley looking for a new mattress. Was approached by Archie, a very friendly salesperson. I told him that my current foam mattress was old, falling apart, and my back was hurting. He quickly recommended some mattresses that would help with back issues. After trying a memory foam, pillow top, and innerspring, I decided to go with the pillow top. Thanks Archie for all your help, very knowledgeable!
After spending decades on the same mattress, I finally broke down to get a new one. With all the new technology out there, I was clueless on where to even start. Luckily, their salesman Archie was very friendly and helpful. He actually made shopping fun, and not the chore I thought it would be. Hopefully I won't need a new mattress for another couple decades.
My experience at Ashley Furniture on Miramar Road was awesome! If you need to purchase a Tempurpedic, go see Tene’! She gave me my dining room set for an unbelievable price and gift cards!! She is very knowledgeable, friendly, and honest- a true breath of fresh air!! Ask for her! You’ll love her!!
The Ashley Store on Miramar has a great selection of living room furniture. I was greeted by Sonia, her smile was welcoming and she was not shadowing us as we wandered about. I appreciated the space she gave us but was nearby to answer any questions. She listened to our needs, we gave her our budget and did not pressure us. Other stores we visited made us feel uncomfortable & I appreciated her gracious character. I highly recommend asking for Sonia at the Miramar location.
Good selections, but we had to order what we wanted from the website because it wasn't in store to see. They will price match the website.
Yikes. Super expensive cheaply made furniture.
Excellent experience at Ashley store, with Zac Youmans. He was very helpful and spent enough time explaining and answering all questions. 6 stars!
Zac did an awesome job! We were shopping for a dining room table and with his help found what we were looking for. We will definitely ask for him when we visit again for additional furnishings!
I cancelled an order and requested a new frame/headboard. I was delivered my cancelled order twice in a span of a month. They need to fix their supply chain.
I have been to tons of stores lately looking for something that was cost effective and met my families needs. I was greeted by a young man named Zack and he was able to help me find the perfect item I wanted without trying to oversell me on something I didn’t really need. Even though I had other store I still wanted to look at Zack made me feel so comfortable I didn’t even bother to continue my search. Love the staff here would highly recommend to friends and family.
Our Sales Rep Zac Youmans was very knowledgeable of the furniture, not only was he able to answer all of our questions, but he also listened to what we were looking for. He was extremely pleasant to work with. I would definitely recommend others to shop at your store and for sure ask for Zac. Thank you Tammy
I had a great experience with a guy but the name of Zack Youmans. It should be Zack “You da man.” Because he was so helpful. I’m a generally indecisive person, so most places I shop, the salespeople get bored and leave me to wander. Zack never really left my side and answered all my questions, and I was there for a while. I like the furniture, but it is expensive. He helped me by showing different options to get what I was looking for. Overall, a really great experience!
Zac Youmans was very friendly and helpful. He made my furniture shopping experience very enjoying.
Overall experience was perfect. Our sales associate Zac was patient and very genuine. Thanks to him we will be long time customers.
Zac has helped me twice now, and I bought all my new furniture from him because of it! Thank you Zac!
I came into the store doing some preliminary shopping. I was greeted by Mark Stanley and I told him what I was looking for but I needed my girlfriend to do anything. I was surprised that I wasn't pushed into something or given the sales beat down. Mark was knowlegeable and gave me any info I asked for. When my girlfriend is ready we will come see Mark again.
Very good and highly recommend Lisa. She was awesome!!!
Wonderful experience on Ashley store in Miramar. When we walk in Aida immediately greeted us and ask what we where looking for. She was so professional and patient and wonderfull smile on her face. She stayed nearby allowing some space for us, she answered all of our questions and she worked around our budget she also helm my son to have wonderful experience in store. We were in store for 3 hours and we ask more than 100 questions from her, she gave us the best answer so my wife and me got to a point and decided to buy mattress and sectional sofa and full size bed and 2 office desk with lots of other stuff. In this 3 hours we had the best service that anyone can have. Aida had smile on her face from the moment that we came in till the end, she was phenomenal I very happy with the kind of service that we got. She gave us the best price I can not say the % because is to high 😉. I will be looking for Aida on my next purchase. Honestly I can write 2 more pages about her, unfortunately I can gave her 5 stars but if it was up to me I gave her 10 stars. Thank you Ashley to having such a wonderful and professional employee on board.
Lisa was so patient with us. We arrived a little before noon to look around and she let us know about the current deals then let us wander while still checking on us every now and then. We felt comfortable the entire time and never felt pressured to make decisions or buy anything. We left to look at the other furniture stores near, but came back a couple hours later. She was still there and helped us again, this time patiently waiting for us to choose what we wanted while we walked up and down the store. She made the experience a hundred times better and we will definitely come back when it is time for us to buy more furniture.
I was looking at Ashley for a new mattress/furniture and Mark Stanley was helping me. Super knowledgeable and patient with me the whole time. When I'm ready to purchase I'm going back to Mark!
My wife and I recently purchased a new sofa and were assisted by Mark Stanley. Usually we are uncomfortable dealing with sales people, but Mark did a fantastic job of helping us out. The assistance he provided us was great, we thought in advance to bring photos of the room, so finding the right match was easy! Thanks Ashley and especially Mark!!
Loved working with Mark Stanley. Very friendly and not a pushy sales person, like most! Trying to decide on which mattress would be best for us!😉
Good selection of furniture & sales person very friendly & professional.
Love the furniture options but a little expensive
Jerome was very helpful and great customer service. Gave us a deal on our bedroom set and couch ! Thank you Jerome.
First visit ever. Nice roomy showroom. Good selection and modifiable sofas. BUT, salespeople are on COMMISION, so you have to haggle with price, which was very different than the Ashley website. Suggest going to store, try out the furniture, then quickly leave and buy on-line.
Store has variety of selection at different budget levels and store associates are helpful. But your journey starts from the booking. This is 2nd time , delivery was failure just because of the fact they are dealing with few unprofessional delivery team which is advertised as professional installation and you will pay for that sh** service. Both time the assembly was wrong as they did that based on their hunch and while disassembling, they broke the thing and took it back. But who is sufferred? me as a customer, as you will get another date of delivery. Customer Support will ask to call store if you are not happy with delivery, thats funny, why then you are getting paid as customer support team? And you are the one who is scheduling the delivery. Overall I am dissatisfied.I am expecting better delivery process when I am paying for that.
The selection is good and they have great quality furniture. The people are also very helpful and take the time to help you find what you need. The only negative aspect of this place is that the styles of the furniture are very similar. If you don't like the first two or three pieces you see, chances are you won't like most of the selection that is available. Update: been waiting for my sofa for literally 2 weeks when the salesperson promised 1 week. At the time we mentioned that getting the order quickly was a priority to us and they said it wouldn't be a problem. Well, here we are 2 weeks late, no sofa and multiple reschedules.
(Translated by Google) Good place to buy furniture ... and everything in a house ... (Original) Buen lugar para comprar muebles...y todo lo de una casa...
Really sweet, and worked very well with us! Also had quick delivery and easy setup in home. Would buy from them again!
What a HORRIBLE experience dealing with Ashley Furniture in San Diego. Do NOT go there. I have been extremely disappointed, both with the completion of my order and the customer service (if you can call it that) that I received. My husband and I ordered a bedroom set from them and upon delivery, realized that they did not include the nightstand we ordered. The delivery guys just said too bad and that there was nothing they could do so I had to call the person who set up the order for me. When I called, I was given that run-around several times by various customer service representatives that I talked to - telling me that they couldn't help me. It wasn't until I spoke with Georgia (who actually was nice) that I felt I got anywhere. She said that she would put in the order for my nightstand and that I should receive a follow up call in a day. Well I never received that call, so I called back. Spoke to Georgia again and she said she put a priority request in for me. Later I got a call from a manager Bob, who told me that he would put in the order for me and that I would receive a call confirming the piece was there in 48 hours. Surprise, surprise, 48 hours came and went and still no call. So I called Bob back and was told that yep the nightstand was in the warehouse and I could come and pick it up. Are you kidding me?!?! First of all, the nightstand was supposed to be delivered and now I have to go out of my way to come pick it up. Secondly, if it's ready, why did I not receive a call. When I voiced my frustrations to Bob, he said "well what do you want me to do about it?" I said I wanted a discount for my inconvenience. He said he can't do that. When I said that I've had nothing but bad experiences and trouble with Ashley, he got very defensive, argumentative, raised his voice and said that I was hammering him for no good reason when he had done his job. When I said the least he could do was apologize for the inconvenience or show some sympathy, he said "I don't show sympathy for furniture". !!!!!! What a JERK!!! This whole experience has been a nightmare. I will certainly NEVER go back and will tell all my friends and family to STAY AWAY!
Tisha was super friendly and helpful! We knew what we wanted and she showed us the product and didn't pressure us into buying anything. We left with everything we wanted at a great price. Definitely recommend.
Good selection, salesmen are not pushy and really give you time to look around. They have a lot in the showroom and more online if you want different colors. Ghey have good promotios and very flexible payment options.
Look we have many furnitures here but this one have fair prices. I got a Tv stand that many places have it for more than 500$ and at this place I got for a good price online. So If you like to shop online. Ah something very important that they ask me, it was that for how much I saw the tv stand online? I told them that I said it 2 months ago for $$$ this price and they told me I will give you the same price because at the moment the tv stand had a different price. The price was a lil bit more but Hey I was so happy to get my tv stand for less money. That make day. Thank You.
The store is absolutely beautiful, amazing, and spotless! The representative, Tenee, was very helpful and knowledgeable based on what we were interested in and what me and the Mrs were looking for on a product. She provided great insight of collaborating our ideas to narrow down what we wanted. It was an awesome experience nonetheless! Thank you Ms. Tenee. Many opportunities with awesome guidance. Highly recommend this place for it's customer service, outstanding selection, and perfect pricing!
(Translated by Google) Bad service they left me on the line for more than 20 minutes (Original) Mal servicio me dejaron en la línea más de 20 minutos
I had already been to three furniture stores and was feeling defeated but Sara helped me find the perfect couch! I asked her a few questions about the fabric and I discussed what I was looking for and she found a perfect match. I was waiting to give a review until it arrived. And I'm so happy with my new livingroom! It was a long drive to go to the location but it was worth it! She was the most sincere person I met all week. She even helped me find a matching rug that I liked and wasn't aggressive about me purchasing any thing extra. She truly is a rare gem, I will be sending my family to her.
They do have a good spread. I just didnt appreciate being hunted down by the salesman trying to give us his pitch and reaching us every 2 min with what our options were. We ended up ordering online instead of getting it in store.
Our salesman Rob is a great guy and helped us out a ton with our search for the perfect sectional. Very polite, not pushy or over bearing. Will definitely go back and ask for him again when we get a bed/mattress.
Bought a chair..
(Went to ikea and living spaces, and Ashley had by far the best deals. Elias helped us out and was super friendly and professional. Would recommend.) Correction ! I originally gave this place 5 stars because the prices were great and the quality of furniture was great. However, they assured us of a delivery date and when we called the main headquarters to find out what time they'd be delivering for that assured date, they had no record of our information or delivery date. They promised itd be there the following day and that wed get a call beforehand regarding timeframes for delivery. When that time had passed and still received no call about delivery, we called back and AGAIN they said they didn't have information about our delivery and they wouldnt be able to get it to us until over the weekend. We paid extra for an expedited delivery because we were having a house warming and they dropped the ball hugely. After numerous complaints and good for nothing customer service reps, they offered to give us "gift cards" to their store (which why would we spend our money with them after such disorganization?!) But anyway when these "gift cards" came in the mail they were SPEND $400 AT OUR STORE AND GET $100 OFF-what a joke that is not a gift card that's a promo. I guess as the old saying goes, you get what you pay for.. I'd spend my money elsewhere. 👎
Excellent Pre black friday deal was available. Purchased 14 items combo which includes sofa, love seat, coffee table, end tables and table lamps. Value for money deal. Shipping charge was reasonable.
We visited Ashley Furniture over a week ago and we received great service from Bill. He greeted us when we entered, which made us feel welcomed. We told Bill we were interested in a particular bed. He took us to a demo bed on the show floor. He explained the features and we were convinced it was great value. The bed had a chime mattress and an adjustable base. The price was hard to beat. Bill was knowledgeable and friendly. We decided to buy two of the same bed. The buying experience was great. If we visit again, we'll certainly want to deal with Bill. I highly recommend him to get assistance from. Thanks Bill! -Alexander
Whitney What an amazing Sales Rep, The minute we walked In, she reached to us and since that moment, She took on a tour and showed us everything we need and she was very helpful from the minute we picked up the furniture to the checkout.. We were so happy with her, and we left very happy.. Whitney Thank your for your beautiful service.. Your Amazing... We coming back because of you
I appreciate Ashley management and employees assisting me at all levels of doing business with them. I love all my furniture and the quality. I look forward to a lasting relationship where I purchase additional furniture items in the future.
We purchased a complete bedroom set from Ashley in 2013, and included the damage protection plan. We have been loyal customers, and have purchased many items from them since then as well. We even have an Ashley Furniture credit card. We called to have the furniture repaired while the furniture was still under warranty, and were referred to the wrong company to have our items fixed. I will note, also, that it was nearly impossible to get the people from Ashley Furniture on Miramar Road on the phone for several days as the call was forwarded to a cellphone that didn’t even have a voice mail box that was set-up. VERY STRANGE! We were referred to Guardsman to have the furniture fixed, which is who covered the bedroom furniture we purchased in 2015 (not 2013, as we were told), and spent hours filling out their forms, and two weeks waiting on their response, only to be told that Ashley was the company that covered our furniture. When we contacted Ashley again to get the issue fixed, we were given the run around and spent several more hours on the phone. When I finally got a store representative named Ashley on the phone, she booked their furniture repair people to come out and repair the damage. When we called a couple of weeks later to change the date for the repair, we were then told that corporate denied our claim because the warranty was expired, even though we filed the claim with Ashley one day before the expiration date. When we called corporate, we were on hold for 2 hours before we got through to a customer service representative. She denied our claim stating that it was not covered because of the way that the damage was done, even though we followed instructions from the salesperson at the store on how to file the claim and what to say. All in all, this process took a month and a half and about 6 hours of phone calls and being on hold, just to be denied on something that we were told would be covered. Ashley has lost a customer for life, and we will be cancelling our credit card with them! We have spent thousands of dollars with Ashley in the past 5 years, but never again!
Never again. I bought a new mattress and a couch and loveseat. The salesperson Lisa Daylo said they could pick up my old mattress when the new one was delivered. The first delivery person refused to take it but since I was having a second delivery I called Customer Service to try and resolve the issue. I was told they didn’t normally do that but since the salesperson said it they would honor it. The second delivery was just made and again the delivery guys said no and he said the sales people and customer service lie all the time.
Thank you, Danielle, for helping me find furniture on such a last-minute notice! Super patient and highly knowledgeable. Will be back for any future furniture needs. :)
All your furniture needs will be met here Miramar location ask for Ashley
This furniture store has the worst customer service. I called more than twice on a separate occasion for any updates to a furniture that we had ordered back in August, the front desk put me on hold, and never answered. This will be the last time we’ll be buying any furniture from them. They don’t even deserve any stars
Quality and pricey
Horrible service! Especially the MANAGER! He just did not care about us after we bought the rug. He knows we already paid for it and his attitude was rude! He just walk away when we need help for carry our item to the car!
Useless.
Tisha is the most caring furniture sales person ever😃 My husband & I made several visits & she spent literally several hours with us. She wanted us to be satisfied & happy with our new living/family room furniture. My husband says Tisha is knowledgeable, patient, polite, and not “pushy”. She & her Manager gave us a great deal.
We had a great shopping experience at the store today. Friendly courteous and knowledgeable sales representative, all the way to the finance department. They took care of all our needs. Thank you guys for your patience
BEWARE OF THIS PLACE.. BEDROOM SET SHOWN ON FLOOR BUT YOU DONT GET ALL THE PIECES AND SALESMAN SAID EVERYTHING WAS INCLUDED - THEN TOOK A DAY OFF FROM WORK FOR DELIVERY ONLY TO FIND OUT ORDER IS NOT COMPLETE, STILL MISSING HALF THE ORDER. YOU HAVE BEEN WARNED! --- SHOP ELSEWHERE
Nice place with very reasonable prices.. Amber was very helpful and kind..
After spending many a precious hour at high-end furniture stores in SOMA, Ashley HomeStore is a godsend. Jerome was super helpful in helping us pick out a new living room set that perfectly matched our space & aesthetic. But of course the amazing thing was the quality vs. the price...having spent far too much $$ at SOMA Sofa & the like, I was prepared for the worst....but the prices were more than reasonable, especially for what we got.
Impossible to get a hold of have called 5 times without able to get anyone on the phone. Then when I do they put me on hold and call drops. Not helpful on the floor. Drove 45 minutes to buy couch and insisted I needed to come back to the store for refund when couch wouldn’t fit through my entryway.
They only care about their sales and money not their customers, attitudes speak for themselves. Would never recommend to someone, the experience and service is horrible. Funny to say JEROME salesman was extremely helpful and professional. Thank you Jerome for making this horrible experience a little better.
Horrible customer service.. Employees seem to care about their paycheck and not providing accurate and correct service.. Originally came for a mattress ended up getting a bedroom set they delivered the bedroom set first letting the time run by and after the mattress the bedroom set delivery was postponed three times, delivery is also a sales person in suit.. charge $130 to deliver and set up, they bang the furniture against your home walls as well as don't leave til 10:30pm , make you aware I have an 11yr old son that goes to school the next day as well as my husband that works and has to be to work at 2am.. upon installation the headboard is not even, there's now scuffs all over the furniture and to top it off the salesman ordered the wrong mattress with the bedroom set, THE WHOLE REASON, as to our visit why we even bought the bedroom set in the first place. Extremely unsatisfied with the service we came to the store to try and cancel the order just for the manager on duty to tell us he can't help us without even looking at our account. After trying to explain to him the situation he acknowledged our situation and told us he can get us a different mattress but we can not cancel once the furniture is delivered and signed for there's nothing they can do for you no matter how much money you have spent or how loyal of a customer you are. This is one of the worst experience EVER, will not be recommending as I would always tell all my friends and family to come and purchase their furniture needed from here, will no longer recommend to no one and will no longer continue to shop here, it's not about the customer but their checks. Money talks but customers walk. Salesman: Elias- he does not know what he is doing and most likely setting you up for a bad experience. Orders mattresses that he feels like not what you pick (wrong mattress) Original mattress picked, was no longer carried at store. Nancy- warehouse manager talks to you like your not human but changes her attitude when you ask for her name Matt- manager that will let you know he can not do anything for you before listening to your situation/ experience Jerome- Deserves 5 starts helped us and showed empathy/ compassion while providing excellent customer service
Wow! I had to buy a table! I love the furniture and prices!!! You must come by and look!
Great!
This was a wonderful furniture purchasing experience. Right away we were greeted by Coach Rob who not only listened to our needs but also worked within our budget. We are so excited to get our new furniture and sleep in our brand new bed!! Next time we need any furniture we are calling Rob!
Awesome place with great prices. Love Joyce!
Lisa was great, helped us pick out and order a new bedroom set and couch
So let me start by saying if you’re going to Ashley Furniture save yourself some time & sanity & ask for Danielle. She made our furniture buying experience stress free & fun. My husband & I have gone to some other furniture stores previously & was basically stalked by the sales people to the point where I was just uncomfortable. As soon as my husband & I entered this Ashley Furniture we were approached by Danielle in a very non agressive simple way. I think she could tell we’ve had previous bad experiences with other sales people because of the deer caught in a headlight look my husband and I gave her as we tried to escape her to peacefully look at furniture. Danielle was so great, she said, “hey I’m easy, i’m not going to follow you around but I’m here for you guys while you’re shopping. You’ll see me around the store & if you need anything at all just ask.” I felt at ease right away. I didn’t feel like she was going to try & push anything on us or stalk us. She did as she said & let us walk around & look at furniture alone while being near by & easy to find if we did have questions. Eventually we had some questions & went to her & im glad we did. She was personable, friendly & knowledagle. She was transparent about the process which I loved because it was definitely refreshing. I just can’t say enough about Danielle & the service she provided for my husband & I. When we left that evening we had a new couch, some living room tables & a dresser bought and never at anytime did I feel pushed into these purchases. We left feeling better than we ever have with any purchase like that before. We’ll definitely be making an appointment with Danielle for all of our future furniture needs! Thanks Danielle for your exceptional service!!
Dawn was amazing! She helped me through out the whole process picking furniture for each room of my new apartment and a good deal as well with the help of there manager!
Good selection, excellent value. Special thanks to Naz, great sales associate to work with.
Very good
I walked in the store and the first employe that saw me walk in was completely rude. I came in after work in my construction work clothes and she treated me with no respect or welcome of any kind. Her words were cold saying "what do you want", I had came directly off work to pick up a reciept that the store was unable to give me the previous day, that I had made a purchase, becuase their system in their register had failed. No respect or question from her like in what can I help you with. Secondly, the first time they delivered they did not arrive on the agreed time so no one was there and we had to schedule to come a second time. ALSO to top it off the store delivered the wrong color of sofas!😡
Worst customer service. Most of the sales people lairs. They promise a lot but deliver nothing. And in head quarters they treat you like sh₽&t when you need to resolve anything.
We just left the store and are so happy to have found Danielle there. She was extremely helpful and knowledgeable. She also has the patience of a saint. It took a while to decide what we liked and what would work in our space but Danielle had great ideas and listened to what we wanted. We are excited to be getting our couch and one rug delivered in a couple of days while the other rug and table are scheduled for a couple of weeks. Can’t wait to update this review once we get out stuff delivered. Well we decided to cancel the table as it was back ordered but the rug and couch came and I love it! I would absolutely go back for more furniture when I need it.
What an incredible experience at this store! First of all, Dawn is absolutely wonderful. She helped my fiancé and I feel at ease with making a large purchase for our new apartment - listening to our needs and working with the store’s extremely friendly and knowledgeable manager at every crucial point of the experience. We compared Living Spaces and Mattress Firm bed frames, mattresses, sectionals, and other living room furniture to Ashley before ultimately going with Ashley Furntiure. The prices at this store are extremely reasonable for prelim quality items. We purchased previous furniture from another Ashley store in New Hampshire before moving to California and although the experience in New Hampshire was good (great prices, great quality furntiure, and great delivery), this store had a spectacular showroom with an extremely warm, knowledgeable, and understanding sales associate - Dawn! We look forward to purchasing our next round of furniture from this location and Dawn in a few years!
Navid is a great salesperson. Excellent service.
Sales: Excellent experience today at Ashley’s. Zac is such a gem. He spends time to understand your needs and style, and gives you space when you need it. He is probably one of the most honest sales people out there. He makes the overwhelming process of furniture shopping as easy as it can be. Ask for him when you go in next time and you’ll know what I mean. Delivery and after sale service: ABSOLUTE NIGHTMARE!
They have nice things but the delivery process was horrible including their customer service. My husband and I had to wait over a month to get our bedroom set. We specifically asked for delivery to be on a Saturday or Sunday. They messed up on the date. Then the guy who was doing the delivery got to my house five minutes after getting a call that he would be there in 20. My husband had to leave work and was on his way before we got a 20 minutes notice call. He spoke with the guy to let him know he was going to be there in 10 minutes (according to the delivery company they have to wait 15 minutes before they can leave) my husband got there and the guy was gone. We had to wait another week to get the things delivered. I'm never buying anything from Ashley's again because customer service was horrible. If you buy anything there make sure to get a copy of the delivery date. Also if you try to speak with a manager to make a complaint be ready to be on hold for 20+ minutes.
High quality
Ashely is the worst, when we bought the furniture at the beginning of August they promised delivery Thursday 8/30/18 and when we called that day wondering where the furniture was they said it will not be delivered till next Thursday 9/6/18 We now have a family room without furniture and have to wait another week This is a terrible way to take care of your customers. We should have gone to Jerome's
I had a terrible expierence here. I came in to get some furniture late art night, I was thoroughly dissappinred in the service. The sales clerk was fine, but I was ready to spend 1955 and wanted 2 year interest free like the online says I can get 2 years this amount. I left and was going to order online, mysteriously! Everything I wanted to buy online was no longer available t deliver from that store location. I decided to take my business to the one in San Marcos. I got a better deal and 2 more items for same price and I received 24 months no interest. Don’t go here.
Hello, I want to thank Lisa Daylo and David Leeman, for making my furniture shopping experience pleasant and a 1 stop store. I will be back for dining room table next. I went for mattresses and purchased 2 bedroom sets. Lisa patiently showed me your inventory and also on bedroom sets, David went out of his way to find us matressess within my budget that I requested. The matresses we liked were discontinued and found us a set that we were happy with. What a great team, both exude professionalism, knowledge, and friendly service. I cant wait to have the furniture delivered. Thank you, and well see you soon.
This was the first time I ever went to one store and purchased without looking anywhere else. Mo-Mo helped us. He was kind, helpful and not pushy. We actually loved him walking around the store with us. He felt like a friend helping us decide. In the end, I had to purchase something, just because how wonderful he was to us. If I need anything further he is my guy !!
Do not answer your calls and I’m pretty sure pull their line off the hook periodically to avoid getting calls.
Big place. Staff is polite. Not bad sales people, but not great either. If everything is always 50% off, then isn't that the regular price?
Big sale in progress 40 percent off.
Amazing people and furniture
I bought my current sofa sets a year and half ago, and they remain very strong even with my 3 year old boy jumping back and forth between them. He also randomly split up water on them, no issue, still strong. I love the sets, and now I am moving to a larger house, and considering buying another love seat in the same line to make current sets even bigger.
Nice furniture!
I would like to give Dawn a very special Thank You!!! Dawn is well experienced and professional. She was very patient with us and accommodating. We left very happy with our purchase. Hope to be coming back soon 🙏🏼💐. Thanks again Dawn and GOD Bless you
Nice furniture store. Jay is a very good sale rep. He's very knowledgeable.
Nice furniture and helpful staff. Delivery fee is my only complaint. Restrooms were clean. Parking plentiful.
Once they get your money the service stops & they lie! This was my first big furniture purchase experience. I was advised by Zac Youmans (per his business card but as Zachary Yoamans on the invoice) the retail sales associate (and more than one of his many managers) that I could set up auto-payments to my credit card (which is why I chose to finance the way that I did with 0% interest rather than earning points through another financial institution). This was a bold faced deception, it is not possible. Additionally, he opted for the most expensive mattress protector when there was another option that was just as good and cheaper. He advised to call at any time after getting our THOUSANDS of dollars order but doesn't answer any phone calls (nor can I get through to the store or customer service anymore). Although I absolutely love the product the store prices are way inflated from what is online. I will admit I made a rushed decision, but these guys are scam artists!
My wife and I love Ashley furniture, but how is it that I keep calling this location, the only one available in San Diego at least that I know of, and no body answers the phone. I got a receptionist once after waiting almost 2 minutes on the phone and then she transferred me to sales, then continued to wait about 4 1/2 minutes and decided to give up. Seriously guys? I am right now actively looking to buy some furniture for the house I'm moving into and it is disappointing to not get the help I need. I need 3 beds, a living room set and some other items and no one has gotten back to me. I'm sure you guys are great with customers but need to get better at answering the phones.
Robert helped me purchase a bed frame today. He was extremely helpful and I would come back to Ashley to purchase furniture because of Roberts great customer service!
Dawn was extremely helpful. I highly recommend here as a salesperson. The store was well kept and had a wide selection of furniture.
Nice furniture an no financing charge. I bought everything and love everything I bought from Ashley furniture. They do price matching also.
Tisha is a wonderful salesperson. No pressure and helps in anyway she can. I highly recommend get and the store.
Prices are negotiable, we keep negotiate and you will get a better deal
A very remarkable and memorable experience with Elias . The manager was also very helpful and got us what we want with in our price range. Superb furniture, all at the right prices. I wouldn’t suggest going anywhere but here if you can help it. My wife and I walked out with everything we needed under our much agreed budget before purchasing our lifelong furniture!
If you’re coming in to Ashely’s! Definitely ask for Dawn gave me the best experience as a first time shopper for furniture! Thank you so much Dawn!!
Dawn was excellent! It was easy and I had lots of options.
(Translated by Google) They have very nice, modern furniture and the prices in sale are good, also the employees are very friendly (Original) Tienen muy bonitos muebles, modernos y los precios en sale son buenos, ademas los empleados son muy amables
Nas was fantastic. He gave me space to browse while also helping me make purchases when it was time. He was very kind.
I’ve been an Ashley customer for 20 years. I’ve purchased couches, office furniture, bedroom furniture, and decor, and after my most recent experience, I will never purchase from Ashley again. I went to buy a bedroom dresser inside the San Diego store, and the in store associate was so rude, I ended up leaving. But, I liked the dresser so much, I ended up purchasing it online (even spent more money than in the store as the incentives weren’t the same). 3 weeks for delivery. I wait. Delivery day, I had a delivery time from 9-12. They called and told me they were behind, and had to push my delivery to 1-4. My whole day is shot now. Then, they call me again, and push delivery back to 4-7. Now I’m mad!! Even worse, the delivery never showed up at all! I call the store to find out what happened, and no one in the store could assist since I placed the order online. To make matters even worse, the online customer service line the store pushed me off too claims to be closed. Furious!! So much so, that once I track my order down, I will refuse it and send it back. Good customer service is about the whole experience, and Ashley fails BIG. Never again.
(Translated by Google) lousy customer service (Original) Pésimo servicio al cliente
Thank you Dawn!!!
Mohammad was great during our living room furniture purchase! He informed us of the deals, let us browse the store, was quickly available for all of our questions, and was very efficient during the purchase. Excellent work, we’ll be coming back for future furniture needs!
Great service. Mohammed was very friendly and knowledgeable! Gave us our space to shop around but available when we needed help.
I love Ashely Homestore. The sales representative's are very helpful.
I had the best experience at this store. I was a first time furniture buyer and they were so patient and helped work with my budget. My sales associate was Andres Santacruz and I highly recommend him. He was very patient, helpful and gave me great customer support. I will definatley be back based on this experience.
Muhammad was great! Very patient with someone that didn’t really know what they wanted! But we got it done! Thanks Muhammad!
Great service and products
Dawn was awesome! Very helpful and informative of the products on display.
Danielle one of best Ashley Team helps us to find nice sofa , love-seat , coffee table , end table and bed room set .... thank you Ashley store for nice ,good price and quality
Our sales associate Dawn was awesome. She was polite and very helpful. No pressure selling and did everything she could to assure I was getting the best deal possible. I wish there were more sales associates like Dawn
Ironically the team member that assisted us was named Jerome. He was friendly, knowledgeable, helpful and most importantly honest. We returned a week later to find that the couch we wanted had been reduced in price by almost 1,000 bucks! Jerome made the process easy and Ashley provided an overall pleasant experience... Get the protection plan, its worth it! 👍
Didn't like this place. Once I was approached and I said I was looking for a particular style of couch, the second question she asked after my name was "How soon do you need it?" This immediately put me off because I then believed that she was more interested in rushing me out the door than working with me. After a couple of minutes she asked if I'd purchase today if she got me a good deal. Since I was just looking and in no rush to buy, I was uncomfortable speaking with her. I understand that they're under pressure to sell, but I don't appreciate when it's so obvious. I won't be back.
Elias was a great help!
Robert did an amazing job helping us look for a sofa set! He was professional and knowledgeable. Thank you!!!
How does one rate an experience that was like buying from a lifelong friend? In a word, Bliss. Our salesperson, Dawn took the extra time to explain the options available and detail the sale benefits. Dawn also added a personal touch not commonly seen anymore. Ashley has found two customers for life. 😃
Great customer service
We had a wonderful experience today dealing with Patti. She was courteous, professional and knowledgeable. Definitely will be coming back to see her again.
Great product quality and excellent customer service!
Shoddy workmanship, bad buying experience Our terrible buying experience began at the Ashley Home store where we were sold this bench and three chairs for almost 40% higher prices than their website. Came home to browse the website and found the large price discrepancy and had to go back to the store and as them to make a price change. Strike one. Our delivery experience was not good either. They texted us a day prior to delivery saying the item had not arrived, and they would automatically reschedule to next week. Who does that? Just assume you're going to take another day off work next week? Strike two. The item delivered and the two middle legs were longer than the outer legs and the bench wobbles. The driver said to put furniture pads under the outer leg. Really? That's their solution? Noted it on the delivery slip and said Ashley would call me ASAP to send a technician to fix the problem. Never heard back from them. Strike three. They whole experience has felt like buying a car at a used car dealership. So disappointed with this company =(
Jerome is the best!!!!!!! He helped us find the perfect dinning room table set and was awesome to work with. We will definitely be coming back to work with Jerome for all our future furniture purchases!!!
(Translated by Google) Very poor delivery service (Original) Muy mal servicio de entrega
Tisha was extremely friendly and accommodating!
I received a fantastic price on a whole new room of beautiful furniture. No other furniture store has this wonderful deal. My salesperson, Naz, was very helpful and pleasant. All in all, I am a very satisfied customer.
I had an excellent experience shopping at Ashley Furniture! Mohammed was great! He was very attentive and was able to help me with everything I needed. Thank you so much for all your help, I love my new furniture!
(Translated by Google) Haha they didn't even take us into account we were looking for a room bad service (Original) Jaja ni siquiera nos tomaron en cuenta andábamos buscando recámara mal servicio
I went to this place and theere was a lady I forgot her name shy really tried and encouraged me and my wife to buy the bed and mattress, the next day I called thier customer service and told them if I can exchange my bed they told me we can't do anything,and to be honest I found the same bed and mattress but twice cheaper this place over price !!
Mohammed was delightful and helpful.
One of the big stores of Ashley. Friendly staff. Go there directly than to talk with the customer rep over phone. Staffs are responsive and much better than over the phone.
Awesome first experience! Zac was so helpful amazing and patient. He helped us with everything! Great personality!
Danielle was great. She knows the products and helped us pick the perfect sofa. Thank you Danielle!
I had a great experience with dawn! She was wonderful and so helpful.
Good experience and we can’t wait for our new bed.
Found what we were looking for and Andres was great.
I am going to be a newlywed soon and my fiancé and I needed furniture for our new home. Our salesman Rob and the manager Matt were outstanding! We are on a budget but we were able to find some great pieces in our price range. They really helped us get the best value for our dollar. The furniture is beautiful and affordable. Ordering was also quick and extremely convenient. Looking forward to shopping with them again in the future!
This was my first time inside an Ashley Homestore. I previously purchased my 2 prior leather couches from another store. And had intended to go back to them, but decided to check out Ashley just out of curiosity. I was immediately greeted by Zac and he was the nicest guy! He was very laid back & not pushy or salesy. He listened and was very knowledgeable about Ashley’s inventory. He moved side tables & lamps beside the couch I was interested in, so I could see the total complete look. We worked together and at the end I purchased a 14 piece complete living room set!! Leather couch, rug, 2 side tables, coffee table, 2 lamps, throw blanket & 5 piece accessories for the coffee table. Absolutely LOVED Zac & all his help!! Will definitely be back for furniture for the rest of the house. I am now a loyal Ashley customer!! Thank you Zac & Ashley Homestore!
As soon as you enter you are greeted by an employee wanting to help you transform your living space. I had the pleasure of working with liz, and what she may have lacked in size she made up with genuine talent of a salesperson and overall kowledge. Seemed to take me in as if she would live at the same place. I couldnt ask for more.
He was helpful and kind. I will definitely want his help next time!
Dawn helped us pick out the perfect couch! She was extremely helpful and consulting. Did not push and really listened to my needs. If you visit the Miramar store go see Dawn!
Robert was super helpful and I really enjoyed my experience. His expertise in finding me the perfect sectional was wonderful. I highly recommend Ashley Furniture and will definitely be using their services again in the future.
Very professional and fast great service
My wife and i had a great experience at Ashely’s, we went to Jerome’s, mor and a couple others. When we arrived Zac greeted us at the door and was helpful right away! He showed us a lot of rooms and gave us time to look and feel them out, we enjoyed that he wasnt pressuring us in anyway like the other stores had done that day. He also showed us a few beds and helped us try them out, some a couple times so we would make the right choice. The store has a lot to choose from and the employees have the right training to help you make the right decision. I’m also grateful that the manager at the time (sorry i forgot his name), also helped us to get a grate price for everything. To be hones if it wasn’t for them two we wouldn’t have been able to buy from Ashely’s, Thank you.
Thank you so much for the hospitality as soon as we walked through the door! Robert helped us more then anything and making our day so much easier for our new home! We really feel like welcomed to California thanks to Robert.
Did a whole interior remodel and needed new furniture. Had a great selection with great prices. Needed to upgrade and get more functional furniture. Would definitely recommend!
Best Prices, and Quality, plus i always get compliments about furniture.
Quickest shopping experience yet! Dawn was helpful and fast. I’ll be back for sure!
Dawn was awesome!
Dawn was very fantastic as she helped my wife and I buy a new couch. Thanks!
Okay
My husband and I recently moved from a 2 bedroom condo to a 5 bedroom house. On top of that, our condo was sold with furniture included; so essentially, we moved into a 5 bedroom house with no furniture. Needless to say, we had lots of shopping to do - and I was overwhelmed! But thanks to a lovely salesperson named Danielle, our trip to Ashley Furniture was hands down the best furniture shopping experience I’ve ever had. I usually don’t like furniture shopping, as the salespeople that follow you around usually make it far less enjoyable. However, our experience with Danielle was way different. As soon as we walked in the door, she kindly greeted us and acknowledged that she didn’t want to bother, but rather, she wanted to help and was available for whatever we needed. I cautiously proceeded to explain to Danielle all of the furniture pieces that we needed to find, and her eyes lit up with excitement! But here’s what made the difference: Danielle didn’t seem pushy for a sale, I truly felt that she was genuinely excited to help design our new home. After interacting with Danielle for some time, you can tell she loves what she does, and she’s good at it! I actually enjoyed bouncing ideas around with Danielle, and she offered some great advice. We were at the store that evening for quite some time (I can be quite indecisive). Danielle was extremely patient, told us to take our time; and once we finally made all our purchases, she said she was so excited for us and asked if we could send pictures because she couldn’t wait to see how it all turned out! Needless to say, I will be looking at Ashley Furniture first for my future furniture needs. I guess I should also mention that the delivery and setup process was seamless. They have this neat app that lets you track the truck that your items are on the day it is being delivered. Thanks again, Ashley (and Danielle)!
Mohamed provided us with excellent customer service and made our experience very easy and pleasant.
Dawn was excellent !!
Dawn was great. One of the most best experiences in customer service, helpful and knowledgeable.
Great quality and service
I had a great shopping experience today at Ashley’s. Robert, my sales rep. was awesome! He was knowledgeable, patient, and friendly. I think I found a new bestfriend at Ashley’s. He gave me the best deal! The store manager was also great! He gave me more discount. Robert and the store manager took care of me well. Make sure to ask for Robert when you visit Ashely’s.
One thing that makes a customer happy is a sales representative that is Very helpful,had a fabulous smile, got us in and out of there laughing , a wonderful young man and very professional and delightful . Cj is the best
Fast, friendly, accommodating sales and customer service. Can’t wait for our new couch to be delivered!
We didn’t know what we wanted and took virtuallly the whole day deciding. Santez, Sr. Sales associate had enough patience to walk through with us and explain everything. He was very knowledgeable and helpful. He was also kind and honest making it a more enjoyable experience. He also helped us out with the discounts. The more you buy the more they help you out. We walked out with a whole house worth of new furniture. We will most likely go back for future needs. Ask for Santez right when you walk in if you want to be taken care of.
Lorena has ALWAYS provided me with the best possible service
Aida was amazing. Very helpful and knowledgable about the mattresses we looked at. Also made sure we were taken care of with deals and discounts.
Dawn was very helpful. She is very knowledgeable and was able to help me find the bedroom set I was looking for in my master bedroom. I highly recommend Dawn at Ashley Furniture.
Bill spent a lot of time with us choosing our furniture. His insight and helpfulness was appreciated. We are very satisfied with this store.
Bill is the best
Great customer service and friendly staff furniture shopping with young children is never an easy task but we managed to get it done Robert was very helpful and made our purchase a breeze the manager was great and doesn’t like to say “no” to customers so negotiate!!! Lol
Aida Maroun is great!!! Excellent service! Definitely the best! And super friendly.. Thank you Aida!!
Thank you Elias and Mayier (sorry spelled the managers name wrong). Great service and very helpful with everything throughout our multiple purchases. Love Ashley’s furniture, decor and home goods. I even picked up dishes, throw blanket, etc. totally didn’t intend to but liked their selection. Can’t wait for my delivery.
Zac Youmans was incredibly helpful and honest! He made our shopping alot easier.
Wali held our hand through the whole process and was fantastic!
Wali did a SUPERB job showing us all the different options and helped us work through our choices and changes. He carefully explained the policies and protection plans as well. Wali provides a great model for customer service and was he was a supreme pleasure to work with. Thank you!
The sales person looking for discounts for me was great. I just wish that I was able to pickup bed myself instead of have to wait 12 days for it to be delivered.
Zach (maybe spelled Zack) was great. Very professional and understanding of our goals. He spent a considerable amount of time with us, remained patient, and kept a pleasant attitude. I will certainly look for him in the future.
C.Soto was a great help when finding beds for my little ones! He answered all my questions and made me feel comfortable and not rushed when deciding. Would definitely recommend!
Andres did a fantastic job. And we got awesome deal.
Not just another furniture store. I was completely taken care of by my salesperson Bob Kelly. Manager Mark was extremely helpful and they make a great team. I would recommend Ashley Furniture to anybody that needs a positive shopping experience.
Chris Soto was very patient, knowledgeable, and easy to work with during my purchase. He showed me all the options available which ultimately got me a couch I wanted at a good price.
I was going to do two separate reviews, but decided to do just one. My wife and I had a pleasure of working with Danielle and she is absolutely wonderful. She made sure that we got the items that we wanted and set us with the correct delivery days that we wanted. However the Ashley Furniture Warehouse is a different story, on four separate occasions they failed to deliver. The first time they didn't deliver our order, the second time our merchandise was damaged, the third time were suppose to get the items we purchased they didn't notify us or the store that they didn't have anything in stock. Then the fourth and final delivery didn't happen because our merchandise was damaged again. Although all the representatives inside the store are pleasant and very helpful the Warehouse makes things very hard to deal with. If my wife and I had got the items we had purchased the rating would be much higher.
Great experience. Andres was very accommodating. He worked hard to find exactly what I wanted in furniture. Will buy furniture here again.
Excellent service. Aida was very friendly and helpful. She spent the time to show me furniture based on my preferences as well as helping me find the best deals. There is a large selection of all types of furniture and mattresses.
I am leaving this review because of the great service I received from salesperson Bob Kelly. He went out of his way to make sure I had a fantastic shopping experience. The store manger Matt was also very nice and helped with finalizing my order. I will recommend Ashley furniture to all of my friends and co-workers.
I had a great experience at Ashley Furniture. My salesperson Bob Kelly made it very easy and fun to find what I needed and was super efficient with the process. I would recommend Ashley furniture to all of my friends and family
Angela was really sweet and professional. I chose the 14-set living room package and she was very happy to show me around the store to pick each item one by one. She was also making sure that each item I was picking will color match to complete a beautiful living room set. Also you can’t beat the deals they have there in Alshley Homestore. Quality products, very reasonable prices and friendly people.
Best furniture experience ever. If you are buying a tempurpedic this is the only place to shop. They have the largest mattress showroom I have ever seen.
We had a great experience at this store. Danielle Riedle was extremely helpful with our intensive search. Thanks Ashley Furniture!
Good experience, we'll be back again.
Thank you!!
Dawn at Ashley Furniture was so kind and helpful. She spent so much time helping us make the best choice. They gave us a great offer and we are so excited about our purchase. Thank you Ashley Furniture for your attentiveness and help!
Great experience at Ashley HomeStore! Tons of options to look at, and Rob knew exactly what to show us to help with our vision. Looking forward to really tieing the room together!
Been looking for some new furniture and Rob was fantastic! Can’t wait till we get our new couch in our apartment!
(Translated by Google) Very good service for Andrés thanks (Original) Muy buen servicio por Andrés gracias
Albert Santana was very helpful. Good experience at this store.
Andres Santa Cruz was awesome and very patient. Really appreciate the help.
Chris was thorough on finding the right furniture to meet my needs and preferences. He stayed late to help me and explained everything about delivery and the expectations upon purchase. I had priced out a similar sofa/lounge at another store and saved about $600 here.
Dawn was extremely helpful and a pleasure to work today, I will seek her out for my next needs at Ashley
Ashley furniture really took care of me
I love Ashley! Great company.
Dawn was great help!
Ashley Home Store has an excellent selection and a very helpful staff. Staff member Jerome was very patient and knowledgeable while we selected what worked for us. He then made the purchase process go by quickly. I would return here for future purchases.
ELIAS CAMPOS helped us a lot!
Excellent customer support by Andres!!
I had a wonderful experience working with Elias. He and his manager understood my needs and I left the store very satisfied with my purchase. I can't wait to get my furniture..
Andres and Maher went beyond and above to help me out with insightful info and guarantees on service warranty and quality Well impressed go back there every time
This store was the absolute best experience I've ever had at an Ashley store. The staff was extremely helpful- their consultative approach made my family and I feel very comfortable shopping for furniture! One of the employees that stood out to my wife and I was a manager by the name of Matthew Smith. Mr. Smith listened to all of our wants vs needs and offered the best options for our family. My wife and I both agreed that if we're are ever in the market for furniture we will be coming back! :) I would highly recommend this store to anyone in the market for furniture. Their selection is unlimited and have more options than you can imagine!
Best furniture experience ever. Elias Campos was great!!
Danielle was our associate and she was fantastic! Great personality, knowledgeable, and she really listened to us. She wasn't pushy and she gave us a lot of options to choose from. We did our due diligence and compared products from other stores, but after meeting with Danielle and learning about the furniture quality we just stopped looking. Danielle really made our family's day! Ashley Furniture has a true service leader on their team.
Elias is all about the customer.
Wonderful experience. Danielle was informative and very helpful with assisting us to find exactly what we are looking for. Will go back again when we are completely ready to re-do our home. Thank you so very much!!!!
Matt Smith was very helpful and accommodating. He helped my family find the best furniture for the best price. I would definitely recommend asking for his assistance. Also, very nice store with a great selection.
Had a great experience, went in to just look around. The manager Matt Smith was excellent, very knowledgeable and nice. Looks like he is a good fit for the company. He's the reason I'm coming back
My family and I were in the market to buy bedroom furniture. We have shopped Ashley‘s furniture before and decided to try something new and check out other local furniture stores to see what they have to offer or what deals and Variety other stores may have. We live in north county so we started with furniture row and needless to say that we wound back at Ashley furniture but the store off of Miramar. We were greeted by Matt Smith which we came to find he is GM of that store. He made us all feel at home, he was very informative and we got a fair price on a exquisite bedroom set. It was overall a great experience. For that reason we will continue to shop at Ashley’s furniture for all of our future furniture needs.
Great experience, ask for Tisha!
I recently went into Ashley in San Diego to purchase a living room coffee table, an entertainment center and a bed frame. The manager, Matt Smith, was absolutely incredible! He was knowledgable and made me feel comfortable through the entire process. I would definitely recommend Ashley furniture to anyone in the market to buy some affordable but high quality items... ask for Matt when you go... he’s the best!!!
Store has great selection and the perfect chairs for our new kitchen island. Sales person Matt was very professional and helpful. Good price too.
Matt was a very experienced sales manager, knew exactly what I was looking for. Very clean store, great staff, definitely going to be continuing my purchases here!
Personally, my husband and I walked in with the midset of not buying anything unless we could actually agree on the perfect table. Rob, our retailer, helped us while respecting our decision. We were window shopping for a dining room table for a decent price. Rob found us the perfect table that my husband and I could actually agree on (very rare). We are so picky! We loved Rob so much. He was friendly and funny. Would go back in a heart beat!
Had a wonderful experience at Ashley‘s furniture . Went there needing furniture but not knowing what type of furniture. But with the help of a manager by the name of Matt Smith . Made things a lot easier and less stressful for me. Not only Trying to decide with all of the styles and options and colors furniture . His knowledge of all the types of furniture and how the furniture complements certain rooms and What type of energy that you get through certain colors. He was a tremendous help that day . From coming in there a little stressed out and maybe a little attitude. Which I do apologize Matt Smith . And thank you for your hospitality . What a wonderful experience I had that day
I went in to look for a new living room set and was approached by one of your sales reps named Matt. He was very knowledgeable about the products and listened to what I was asking for and the budget I was trying to keep if I were to purchase.
Recently I had the opportunity to work with Manager, Matt Smith, who was assisting family members with their furniture selection and purchase. Matt's professional service was 5- Star ! His attention to detail and timely follow-up was nothing short of Outstanding! Very refreshing these days when few people offer high quality and memorable customer service and are committed to knowing and fulfilling the customer needs.
Ashley has always been our go to place for our home funishing needs. Not only do they have quality products at great prices but their staff is very helpful and knowledgeable. Manager Matt was outstanding. I will keep coming back for sure!
Great experience. Matt was a fantastic manager. Helpful and professional. Keep up the good work.
I went to buy a sofa from Ashley furniture. The manager Mathew was nice and pleasant.He helped me in finding the product I was looking for
Mat smith was really amazing to work with. I will sending my friends to him for there needs. Thank you Mat
Recently went to the Miramar rd location and purchased some items for my new home. Love the furniture and Matt was amazing! He was so nice and helpful without seeming like someone who was just trying to make a sale. I’ll def be back! Thanks again, Matt!
Shopping here is a bad experience.
LORENA VASQUEZ perfect combination of knowledge and kindness!!!
Jerome was my sales rep today. He answered my questions , got me a great deal and gave me some advise about care of the furniture I purchased and also some advise on my delivery. He was very professional and new his work. Thank you Jerome. Great job.
It was great
Had a great Sales Rep anwered all our questions & got us what we wanted Thank you Jerome from Ashleys Furniture San Diego.
I just had the most incredible furniture store experience ever! I was at Ashley Furniture in Miramar and was helped out by Maher and Aida. They are both so incredible and go above and beyond. Furniture shopping is never fun but at this location and these people it is. I can’t believe the experience and can’t wait to come back/ send my family and friends. Customer service is very important and I have never had service like this and I have gone to many furniture stores. They are gems and should be awarded and recognized on their customer service, warmth, honesty, and passion. They are rare to find these days especially in retail. Ashley furniture is a lucky company to have them. I am a very satisfied customer!
Very bad place, customers are very smart and trying to make your buy the furniture with any way !!!!
Dawn was so patient and kind with my kids while we picked and bought a dining table! Thank you!!
Elias Campos was great and very helpful. Thank you
Elias Campos has been great help, very knowledgeable and great attitude. Thank you
Great location, with an amazing variety of furniture and lots more! Excelent customer service by the store sales manager Mr. Maher and sales associate Andres. I will recomend it to friends and family and will comeback again in the near future!
I went with my daughter to buy furniture the sales floor people very friendly. Elias Campos was so friendly and funny. Great customer service.
Aida was extremely helpful and friendly. Maher was a wonderful help also!
The only reason I’m giving 5 stars is because of the excellent customer service I received from Rachelle. She has gone above and beyond to help me out and I really appreciate it. She is tremendous asset to your company and I hope she is recognized for such.
DO NOT BUY FROM THIS STORE! I purchased a bedroom set and the first team to assemble it did a terrible job and forgot some of the pieces. I wasn't even able to sleep in my bed because the footboard kept falling off which supported the entire frame. It was also a liability when I have a toddler running around my room. When a different crew came the following day (at a time that was different than what was told to me), they admitted the prior crew didn't set it up correctly and too didn't have all the tools to fix everything so again, I have to spend another day waiting around. They offered me $150 back for my troubles which doesn't even compensate for everything I've gone through. Hours waiting, time spent on the phone and the fact I didn't even have a bed to sleep in. I tried to return everything and go to a store with better customer service but they said the sale was final. This has been a complete nightmare!
The experience from going threw the doors till leaving was great, the sales rep helped us get what furniture we wanted and added a few things to it for free making sure my wife and I were well taken care of.
My husband and I had been to four other furniture stores looking for the right couch. As newlyweds, we had never made such a big decision and large purchase. We found the one we loved at Ashley, and Veronica (the woman helping us with our purchase) was wonderful! She made our experience at Ashley (and making a furniture purchase in general) so easy and comfortable. She was our angel! We love our couch, and loved her!
Thank you Aida for all your help. Very friendly and professional. Very helpful and answered all my questions.
Andres gave extraordinary customer service! He found exactly what I needed. Thank you Andres!
Sara was tremendously helpful. I requested a delayed delivery. If It all works out as requested, I'll be back with the fifth star.
Enjoyed my visit. With Chris’ help I found what I needed and I’m happy with my choices. I’ll be back. Joe Coords
Great Company!!! I love Ashley Furniture!!
My wife and I went shopping for a couch today and we found exactly what we wanted. The customer service was fantastic, immediately a sales women by the name of Aida helped us out and she was extremely helpful,Friendly, and understand what you are looking for. Long story short ya'll need to go see her asap and don't leave without buying something because this place is awesome. The manager by the name Majar was phenomenal as well, very unique and pleasant to speak with, I really recommend him so ask for Majar, he treated us very friendly with no pressure at all and will make you and your family extremely happy. If you need any furniture this place is place to be you will not be disappointed if you ask for these 2 individuals. Trust me they got you 110 %. Go visit th fast and don't waste your time and money on other furniture stores.
Dawn did an exemplary job for me. I have used Ashley furniture in Bloomington and I see the good service carries over to San Diego, California.
I had a horrible experience here, I walked in and the greeter didn’t even greet me but greeted everyone else after me. I noticed it was because I was the only African American in the store besides a few that work there. Worker after worker passed me up one of the African American employee came up to me and finally assisted me. When I told her about it she said she wasn’t surprised, it happens a lot smh
Great price! Great salesman! Friendly! Personable! Highly recommend! Go SOTO!
My husband Frank and I came to the store Saturday night and fell in love with an office desk there. I came back Sunday to see if it would match the colors of the room we are putting it in, it was perfect, then we did some research online as far as prices and when I came back Sunday to purchase, they were able to beat the online prices including delivery!!! Chris is the person who helped us, he was a very nice gentleman, very helpful and patient. He made this whole process so easy for us. We were there two times before I came back to purchase and not once we felt pushed or rushed to purchase, he really took our needs in consideration and didn’t try to lock us in any order with a cancellation option. He was ready when we were. I would DEFINITELY ask for him if I ever need something from there and i would recommend working with him if you’re thinking of making your way there. He exceeded our expectations. Thank you Chris!
Good service and a beautiful store.
Chris was awesome and he really made me feel like he was my guy! Great store and atmosphere as well!
The salesperson Yama was a smooth operator. I felt I walked out with a great bargain for presidents day sale
Such a Pleasure doing Business with Ashley Furniture. Thank You for all your help. Much Appreciated
John was our sales associate and really took great care of us. We had a bad experience in May 2017 and haven’t been back since. We decided to give Ashley one more try. John was open and honest and was very conscience of our needs. Not only did we have a great experience with John, but his manager, Maher, was so supportive of John and they both did all they could to make sure we left satisfied. We have shopped at Ashley in the past and will continue to work directly with John for our home furnishing needs.
I love Ashley furniture options and styles. I have made two large purchases there. The sales person are always helpful and understanding. The only thing that is always such a disappointment is their delivery service. So I pay $69 delivery fee so they can tell me when my item will be delivered. They are not accommodating at all. Do not plan on going anywhere all day long if you want your items delivered. Its the worst part.
Great Customer service the sales associate Shantell was great.. informative and very easy to communicate my wants.
My wife and I came in looking for several things. We were greeted at the door, by a lady named Patty. She made it so enjoyable to find what we needed. She knew everything about the store. She made the whole experience amazingly easy. She was the best sales person I have ever met. She made it easy to spend over $7000.00 Without question, she has to be your best sales person. Thank you Patty. Daniel and Marlyse Ellis
Nice collection but bit pricy. Lots of manager specials can be found and only those prices are reasinable.
I like Ashley Furnitures. Sarah is really a kind sales representative , and she treats customers with respect and kindness.
Terrible service after purchase
Santez was very helpful and friendly. Will be coming back.
Had a great experience. Angela was very helpful in assisting us with questions we had and hooked us up with great discounts. My wife and I were very satisfied with our purchases. Thanks a bunch!
We looked online first to find the couch we wanted. Ashley's offered better pricing online than in the store. Tisha W. greeted us with a smile when we walked in. The best part (besides the pricing she offered) is that she was not high pressure at all! She interacted with us when we had questions, and she was always within eyesight of each area we were looking. She did not pressure us or try to constantly interact with us. She matched online pricing, and when we found a dining room set that we didn't know we even needed or wanted, she offered us unbeatable pricing. We couldn't say no! We bought a 2 piece sectional, an ottoman, and a new dining room set. We received full extended warranty coverage on all of the purchases at a very reasonable price. Total time in the store was about 2-1/2 hours. We made sure we looked at all options before deciding. The sales process was probably only 35 to 40 minutes total. The rest of it was us making sure we were getting what we wanted by sitting on every possible option and revisiting them each a few times. We highly recommend Tisha and her manager. Very pleasant shopping experience on a Saturday night. No hassle and tons of value! Solid 5 stars.
(Translated by Google) Patti gave me an excellent service and I left very satisfied in the way that she helped me. He was very friendly at all times and made sure that I was satisfied at all times. Thank you. Patti gave me an excellent service and I was very satisfied in the way she helped me. He was very friendly at all times and made sure that I was satisfied at all times. Thank you very much (Original) Patti me brindó un excelente servicio y me fui muy satisfecho en la forma que me ayudo. Fue muy amable en todo momento y se aseguró que yo estuviera satisfecho en todo momento. Muchas gracias. Patti gave me an excellent service and I was very satisfied in the way she helped me. He was very friendly at all times and made sure that I was satisfied at all times. Thank you very much
Oh. My. Gosh!! I dreaded buying furniture. I went to SO many places, outlets, depots, warehouses, etc. Ashely was a bit further and I always thought they were expensive. But I decided to check it out. Best thing ever! I found my dream sofa/loveseat! I found some things at Jerome’s that were “okay” and the price was nice. BUT, I found a set I LOVED and it wasn’t much more, WITH delivery AND protection!! The quality of the furniture is great and the prices are SUPER competitive! I definitely recommend Ashley Furniture! I am 100% satisfied and will return for my dining room set when ready.
Amazing customer service and amazing deals love the fact that they not only gave us the deal we wanted but the manager went out of his was to lower the price even more on both the new dining and living room set we purchased
Sales representative was very knowledgeable about products and specials. Customer Experience was above board.
Service here is Excellent! I worked with Dawn and she showed me several different beds, was super patient and not pushy at all. Highly recommend this place!
I had already found what I was looking for online, but I wanted to see the furniture in person. I was greeted by Santez as I walked in. I told him I knew exactly what I wanted. When I saw the loveseat, it was exactly what I saw online and even prettier in person. He also found me a fantastic deal on a recliner that was marked down from the showroom. I saved 63% off the retail prices! I would recommend Ashley Furniture Homestore to anyone in the market for furniture. They have an excellent choice of many styles.
Dawn was great with our dinning room/Art wall purchase. Definitely returning with her when it's time for a new bedding set
Great experience. We got a great couch for a very good proce and the staff was very helpful.
Sara took us directly to what we were looking for. She showed us some options. We hit a sale.. Arrangements for delivery were accommodating. Another associate arranged to remove the old furniture. Easy and efficient.
Angela helped me so much, I had a budget ,and she went the extra mile ,and even talked to her Regional manager to help me meet my budget for everything I wanted. She came in when she was off just to help me. My friend wants the same deal also ,exactly how she helped me. Thank you Angela for everything!!!!
Super easy; good service, value and delivery. Definitely recommend!
Very professional and helpful. Love the huge selection of furniture. The only negative is having to wait almost a month for my furniture which is not going to be delivered at once. I have to wait a month and a half for the electric recliner.
Got some new furniture!
The sales associate was great. Helped us get a great deal on the furniture we purchased.
Great salesman Andres at Miramar Ashley worked with us very diligently, professional, and very attentive. Best service we have ever had in n a purchase at Ashley. Vic & Suzie.
I don't usually write reviews but I had to share my experience at this store. I have been to a lot of furniture stores in the area but I have to say the entire staff at the Ashley furniture on Miramar Rd was awesome! Jerome helped me pick out everything I needed and I even got to meet the store manager Matt. These guys really got it dialed in. Will recommend to all my friends.
Excellent service. The people on the floor were very helpful.
Very pleased with my experience with Ashley HomeStore. Dawn Schrader is terrific to work with. She knows the products and lines very well and was able to make good suggestions. No high pressure, no rush, just very solid customer service by Dawn and the entire team. Will be in again soon ...
Santez was excellent. He listened, and was a great resource. Outstanding customer service.
We worked with Angela to find living room furniture. She did a fantastic job right from the start. Very knowledgeable and friendly. She was so helpful and patient with us as we needed time to make a good decision without pressure. Angela was always nearby when we had a question or anything, but didn’t hover. Pleasant personality and very easy to talk to. We felt so relaxed and ended up choosing a very nice living room setting. Delivery is in a couple of days but we are very happy with our choice.
Great customer service and delivery is great
This is a very large store which features a great deal of very low end furniture, presented under great lighting and with a variety of prices designed to obscure the customer sense of quality. They use an "eat what you kill" approach to sales commissions, and load the floor with salespersons who will stalk and push.
We went to Ashley Miramar store for very first time to look at furniture for our new home. We were greeted by Angela who was really really helpful and patient with all our questions and concerns. We were very skeptical first after looking at all the bad yelp reviews for this store but Angela told us not to worry about those and she will be there for us at every step of the way. She was right!! She made the process very easy for us and also gave us huge discount on our order. She shared her cellphone number too just to make sure if there is any issue we can get in touch with her directly and she can help us out. Since then we bothered her couple of time and she had been nothing but really wonderful person helping us. I don't know about other people experiences but ours was excellent. I highly recommend asking for Angela when you go to Ashley next time.
If I could give zero stars, I would. I have never experienced such horrible service in my entire life. This place is ridiculous! I was told my stuff would arrive on a Friday, but it turns out that they had the wrong phone number on file so they told me they would deliver it on Saturday. on Saturday the furniture came, but I had missing pieces for the bed, so they told me they would come back tomorrow and assemble it with the missing pieces. I call them to confirm Sunday's assembly they told me that they're not coming on Sunday because they don't have the missing pieces available and told me to call the store. I called the store and they told me that they can do it on Monday the latest Tuesday. I called them on Sunday to confirm Monday and they told me they have no record of it. Then they told me on they could do it Friday or Saturday! The manager promised he'd call me back and let me know what happens and he never did. If I knew they were this unprofessional I wouldn't have got rid of my furniture. This is the worst, most stressful, experience and it's not even worth it. Save yourself the time and headache and go somewhere else. Just thought I’d add this: I never even received the correct furniture.
We couldn’t be more pleased with Soto. Upfront, trustworthy, knowledgeable customer service. We are walking away extremely happy with our purchase.
The best thing about this Ashley's is Soto. Great guy , very informative and very helpful. Will ask for him every time I go to Ashley's furniture in Miramar.
Soto was great and personable. As well as very knowledgeable about all the products. He did not hesitate to anweser any question we had. Best of all he has a sense of humor. Overall a very pleasant buying experience.
Walked in to buy a full living room. The first sales person who approached me I asked to check a price of a clearance item as it had no price. He said he was going to check it out and then I watched him sit on his phone for several min. When he decided to check up on me after about 10 min told me he was still looking into it. I found him now 45 min into being here and he told me that it had been sold while I was shopping. Terrible service!!! When I confronted him about it he stormed off and sat talking to a co-worker. None of the other staff would adress me, no manager came to offer to help me. Nothing just left to wander adrift on the sales floor until I left.
VERY BAD SERVICE! They never deliver on time and don't take any responsibility. I placed 2 orders in this store and reserved both of them to deliver on last Friday, but only one order is delivered, and came defected. I asked for an exchange and asked them to deliver these 2 orders together today, and they promised the orders would come. But today still only 1 orders came! I'm not sure what is happening with my bed, probably Ashley wants me to sleep on the floor. And they only say "sorry" without taking any responsibility and not sincerely at all. I have to give a one star review, for having me sleep on the floor.
Super rude managers Maher and Gino they got upset because I matched the online prices and they did not apply the discount that offered on the door poster they put a higher prices on the floor and cheating the people by give them a discount higher than the price online that is way cheaper. They have some item on the showroom to order and the items send are different, I ordered 2 accent chairs and received a lighter color twice and at the end they said “oh sorry no more of the item we have on the show room come to re-choose after I spend $60 for a separate order on the pillow to matching the accent chairs on the showroom that’s not available for order. They are a big joke will never stop by for any purchase. Check the store price and then the online price to know the difference. I try to review the item on them website and I keep receiving an email saying that not meeting the requirements when it is. Cheap company.
Tisha was super helpful, quick, and we left happy.
Good collection, you should be good in bargaining, all the best. Very friendly customer service
Good selection of furniture.good pricing.i am not sure the quality of the furniture is worth the price in many cases. The special prices may bring them down to the right price.
Great place overall. I keep going back but havent bought yet. There always seem to be something around the corner that's more unique, maybe a bit better quality, way less expensive delivery, and priced better. The sales staff is a bit desperate and its off-putting when they follow you around the store. Good selection though.
Tisha did an awesome job staying within the confines of my budget and gave me exactly what I wanted! Her and Mark at Ashley moved furniture around the show room for me just so I could get an exact vision of what I wanted in my home, thank you guys! Each item was in stock and available immediately which was icing on the cake. Can’t wait for the delivery on Friday! Overall a wonderful and expedient experience.
Marie was so patient, carefully listening to what we were looking for, showing us options to our liking. Come in and ask for her, she will take good care of you.
Elios was the one who helped us see that the tempurpedic bed was the way to go. He spent all the time we needed to get a short delivery time line and the financing squared away. We just called hIm when we were on the way to the store and he met us. We experienced the best customer service with Elis and would gladly do it again. Thanks!
Elios was a great help to us in making our new bed buying decision and gave us everything we wanted and then some. We will be back .. thank you. Allan Brink
Awesome first experience of purchasing my first sofa!!
If you want to be pressured into buying/financing a couch, this is your place! I told the salesman I was just looking. He followed me like a lost dog for 30 minutes. I found the couch I wanted and showed him Ashleys online price. They couldn't match it. Bought the couch off the website for $400 cheaper. 2 stars for the large inventory they have. Its nice to see what you're buying online in person.
Went to Ashley‘s Mira Mar store today after visiting literally 4 other furniture stores. No one wants to wheel and deal with you anymore...though there is up to a 400% markup on furniture. It was very refreshing for me at Ashley’s, as we were helped by Albert Santana who went out of his way to ensure we left with the furniture we wanted at the price we wanted. It was fun haggling back-and-forth over a few hundred bucks with Albert who was the consummate professional. I also want to give a huge shout out to the ladies at the checkout desk’s. They were all very talkative and cheerful and joking… A good time was had by all. i’ll be looking for a bedframe and new mattresse soon and after this friendly experience will make it a point to go back to that store and ensure that I work with Albert Santana again ... Hopefully we can make another deal!
Patti is very attentive of what you want and very pleasing to discuss with. She gives the products at right prices and often points to the best discounts for your requirement.
Great experience, very helpful staff. Price was more than I was hoping.
Outstanding customer service, Shantell was very attentive and informative. No questions left unanswered while also made our shopping a relaxed and enjoyable trip. Products are top of the line with quality furniture and vast selections. Thank you for the sale, will definitely be coming back.
I have been this afternoon and I found a very good price for black Friday.. amazing!! Down helped us a lot and she is awesome and very polite .. thank you
Very expensive furniture, ur better off buying online with free delivery
Excellent service
Chris helped me pick out the most beautiful and reasonably priced sectional. He was patient and very knowledgeable about his inventory. The staff were very welcoming and the store looked clean and neat and very easy to navigate. I highly recommend Ashley furniture for its staff and accessibility. Thank you everyone.
Huge store good prices
I had first visited Ashley furniture earlier during the week when I met Chris. I had to leave suddenly because I was called into work early. I returned to ashley's today and right away Chris approached me and welcomed me back to the store as he called me by my first name. Chris was awesome as he treated me like a friend or even a family Member. Chris built a relationship with me and went above and beyond to make me feel comfortable spending a large amount of money. Good job Chris.
Chris was amazing and he hooked us up with some great high quality furniture for our new home. The store has so much to choose from and we could not have been more pleased with our experience.
My family and I went into the Ashley Homestore on Miramar Road in San Diego, CA to look for a sofa and loveseat. We were greeted by Elias Campos, sales associate. I just want to say that Elias was extremely helpful in directing us to the sofa/loveseat area. What I liked was that Elias pointed out to us that we can purchase a whole 14 piece set (sofa, loveseat, 2 end tables, coffee table, 2 lamps, a floor rug, a throw, and a 5 piece accessorie set) for a really good price! Not a bad deal for the price! Elias was very nice and helpful and he wasn't "pushy" at all! Elias let us take our time in choosing what we wanted! I would recommend Elias Campos and Ashley Homestore, San Diego for your home furniture shopping!
Very clear and concise also very friendly. Overall great experience
Beautiful
Excellent
Jose Vargas helped us purchase our dresser and then he told us about a great discount for the purchase of a whole bedroom set for a great price! Thank you jose for your help :)
Jose Vargas was a great help, he helped us find the best bedroom set for our need, and most importantly at an amazing price!! We will be coming back to Jose for our next purchase!
I bought a brand new couch from Ashley Furniture in Miramar back in April. By June, our couch was filled with pills. All three cushions on the couch pilled up somehow. It has been a huge disappointment. We were promised high quality and the couch we received is absolute garbage. It hurts to sit on, the pills scrape our skin. We purchased a warranty on the couch after being told that it would cover anything that is wrong with the couch. After complaining multiple times to customer service we were told to go out to Walmart and spend our own hard earned money on a sweater shaver. They told us pilling does not affect the integrity of the material. This place is a nightmare and not worth the headache or the rip off. I would give it a 0 out of 5 stars if I could just based off the horrible customer service.
I was in need of a new living room and visited the usual furniture stores here in San Diego. I was met with very aggressive salesmen and followed around the store. At another store I told the sales person I would be purchasing in about two weeks, I was dismissed and given a crumpled up business card. On my drive back home I saw an Ashley's furniture store, and decided to take a look. After working my way to the service counter I was teamed up with Dawn Schrader, where I explained that I needed help in putting together a new living room. We looked around the store to get a feel for the style that o liked. Dawn asked me if I would be willing to come back on Tuesday when we could spend more time together uninterrupted ( It was Sunday and very busy). I agreed and came back on Tuesday with pictures of my current living room. Dawn Schrader had done her homework on my wants an needs, and had many options to show me. She spent a lot of time with me and we moved a lot of furniture around. After several hours my new living room was built. I was so impressed with Dawn's professionalism and desire to help that ended up picking out a new bed. Dawn entered all the information in the computer and asked me when I would like to have it delivered? I still needed about a week and wanted to think it over. Dawn asked me the questions she is required to a sales person, but at no time was she overbearing or unprofessional. In fact she was kind and still had an amazing attitude of helpfulness. I left the store and called her back about a week later to tell her I wanted to change the bed I had chosen. She still had a very jovial way about herself and said come on in. I did just that looked at some different beds and purchased everything that I had looked at earlier. I want to let the public know that working with Dawn Schrader at Ashley's furniture store was the best furniture buying experience I have ever had. I will work with Dawn for all of my furniture needs and you should too. My only regret is that I wish I had had the opportunity to work with Dawn on my earlier furniture buying experiences. Customer service is NOT a lost art at Ashley's furniture.
Great experience. Pat was so helpful. Beautiful affordable furniture.
We had a great experience looking for our new furniture today. Ask for Jerome he was so helpful and was able to answer all of our questions!
Thank you Lorena what a great experience you have made for my Wife and I buying our Bedroom Furniture.
Limited inventory....
Really beautiful furniture for a long time it is worth it
Visited the Ashley store in Mira Mesa and spoke with salesperson Elias who was extremely knowlegable and helpful. I was looking at bedroom furniture and Elias provided answers to all of my questions and worked with the store manager to put together a great deal on a beautiful bed, mattress and nightstands. They even even threw in a free pillow! I bought the furniture and can’t wait to have it delivered!!
No one to help the man
The sales associate Naz Ebrik made my purchasing experience wonderful. I highly recommend Naz! He was very knowledgeable , great listener and provided exceptional customer service. Thank you Naz!
Fantastic service! Absolutely recommend.
My husband and I got a new place and needed to find the perfect couch, in a great price range, in a very short amount of time. Not only were we able to do this at Ashley Homestore, but we had the best experience with their awesome salesperson Danielle!! She was able to help us find exactly what we wanted and was able to get it delivered in time for our move in date!! Since then we've had many compliments on our great find and not only do we love it...but our kitties do too! :) Thank you for all your help!
A little on the expensive side, but nice pieces throughout the store. Only issue was the salesman kept following us and chiming in when my husband and I were talking. We walked out.
I went into Ashley furniture today in search of a new mattress. Walked in, and Elias Campos came right to help me. He was so funny and cool. Knew everything about any mattress there. So he definitely deserves 5 star. Definitely recommend him to anybody looking for a great mattress!
(Translated by Google) All very nice, Lorena Vazquez excellent customer service, thanks for your attention. (Original) Todo muy lindo, Lorena Vazquez exelente servicio al cliente, gracias por tus atenciones.
(Translated by Google) Excellent service, attention and above all kindness of Miss Lorena Vazquez, very attentive and great experience, congratulations for having people like her who care about customer satisfaction! (Original) Excelente servicio, atencion y sobre todo amabilidad de la señorita Lorena Vazquez, muy atenta y gran experiencia, felicidades por tener a gente como ella que se preocupa por la satisfaccion del cliente!
(Translated by Google) I want to thank and congratulate the person who attended me ppr his good treatment and kindness martha lorena vazquez (Original) Kiero agradecer y felicitar a la persona k me atendio ppr su buen trato y amabilidad martha lorena vazquez
Albert made our mattress shopping experience extremely pleasant. He was friendly, knowledgeable, informative, and not pushy at all unlike most of the neighboring mattress stores on Miramar.
Will definitely come back to finish furnishing our house. Great selections for good prices. Went in not knowing exactly what we wanted. Lorena was very patient and had a great feel for what we would like. She made a stressful shopping trip easy. Thanks!
I purchased form Ashley in August had a great experience with Lorena Vasquez. Will definitely recommend. Thanks Lorena!!
(Translated by Google) Very well tended by Lorein Vazquez f (Original) Muy bien a tendida por Lorein Vazquez f
Had a great experience going there and thanks to the awesone salesperson named Lorena Vazquez that helped us with our living room set. Got a good deal and happy with her customer service.
(Translated by Google) Very good service and attention from Ms. Lorena Vázquez. (Original) Muy buen servicio y atención de la srita Lorena Vázquez ..
(Translated by Google) Thank you very much for your attention Lorena Vazquez be very happy with your service and follow-up (Original) Muchas gracias por tu atención Lorena Vazquez quede muy contenta con tu servicio y seguimiento
Best customer service by Lorena Vasquez she paid attention on what I was looking for and was able to purchase what I wanted will definitely go back.
My salesperson was Lorena Vasquez. She was extremely patient with our family and knowledgeable, we left with a blue couch for our new home! Lorena made sure we were happy with our purchase. Thank you Lorena!
Lorena vasquez has Great cust service!
(Translated by Google) LORENA VAZQUEZ, Excellent service, we love our bed. Thank you very much for your recommendation. You sell a lot! (Original) LORENA VAZQUEZ,Excelente servicio , amamos nuestra cama. Muchas gracias por su recomendación. Que vendas mucho!
Thanks a lot to miss Lorena Vázquez for helping me out picking a new bed for my wife she love it so much, very good service recommend
Tisha was a great help, answer all of questions.
Tisha was very helpful had great customer service.
(Translated by Google) Lorena Vazquez the best :) (Original) Lorena Vazquez la mejor :)
Excellent Customer Service. Thank you Lorein.
(Translated by Google) Excellent follow-up by Miss Lorena Vazquez (Original) Excelente seguimiento por parte de la señorita Lorena Vazquez
(Translated by Google) Very pleasant experience, the service we received from Customer Rep from Lorena Vazquez was to our total satisfaction. Very happy with our purchase. (Original) Muy Grata experiencia, el servicio que recibimos de Customer Rep por parte de Lorena Vazquez fue de nuestro total agrado. MUy contentos con la nuestra compra.
Dawn Shrader was my sales associate and she was extremely helpful. I asked to move furniture around to be able to pick the perfect pieces for both my living and dining areas and she was all for it. Grabbing coffee tables from one end of the showroom to bring all the way to the other side. She was patient, kind, and very friendly. Never felt pressured to buy the way I have been in the past shopping for furniture. I couldn’t have asked for a better experience or associate. Thanks Dawn!!!
Elias was a great help.very knowledgeable but not pushy like other furniture sales people. Manager Mark was such a great help as well. We enjoyed our purchasing experience. It was actually fun.
We went to Ashley furniture Store (Miramar) looking for a sectional for our living room. As soon as we walked in we were greeted by Elias. He was very helpful, patient and friendly. He helped us pick a very nice and comfy sectional. WHAT a GREAT EXPERIENCE!! I will definitely shop again at the store, and wouldn't want anyone else other than Elias to help me choose. Thank you Elias you are a 5 star sale associate!!
Purchased a Queen Sleeper Sofa from Elias and it arrived on time and fit though our door (which I was worried about so shout out to the delivery team). Would purchase from this store again. Thank you!
Lorena was very helpful and patient thank you for helping me out!!! Such a great experience!! Definitely going back with here for more!!!
(Translated by Google) Ms. Vazquez Fuerte thank you very much for your attention, very pleased with your attention (Original) Srita Vazquez Fuerte muchas gracias por sus atenciones, muy complacida con sus atenciones
Sara was absolutely terrific and a pleasure to work with !!
Tisha was amazing! The price online is cheaper than advertised at the store. Asked if they would honor the online price and they did. Saved some $$$.
We had a great experience, Elias was very knowledgeable about the furniture and was very patient with us.
Tisha was extremely helpful to us. She made sure all of our questions were answered, and carefully explored all of the options we had to ensure we received the best deal possible. It's nice to know there are sales workers out there like Tisha who truly care about their customers. I would highly recommend that anyone going to Ashley Furniture in Miramar seek out Tisha!
Awesome service! Quality merchandise for an affordable price. Tisha is amazing--very kind, patient, and knowledgeable.
Danielle at the MIramar store was excellent to work with.....highly recommend that you seek her out.
Great staff and products all made in the USA.
Negligent! Negligent! Negligent! When I went to Ashley I was fooled by the kind sales reps and cooperative managers. They appeared to know what they were talking about and helped me "get a deal". I purchased over 10,000 worth of furniture consisting of 3 full bedroom sets. I was informed that 1 bedroom set was on back order but the mattresses would be delivered with a frame to put them on. Upon the 1st delivery, only 5 of the 18 items were brought to my home. I was informed that there were some delays in deliver on the other items. 2 mattresses, a night stand, and 1 mirror/dresser set was delivered. A second mirror for my child's room was delivered without a dresser to attach it to and the delivery driver thought it could be left on my child's floor.... understandably, I refused the mirror. As the next delivery approached, I was assured that all of the items were on the truck and would be delivered and assembled. The delivery drivers informed me that I was supposed to remove the furniture from the rooms that they delivered 1.5 weeks ago so that they could assemble the beds. Completely out of the questions. Why would they have expected me to remove the furniture that they delivered when they screwed up the initial delivery....I was left dumbfounded. Had they brought all of the furniture the first time, it wouldn't have been an issue. As the deliver man assembled my son's bed, he damaged it causing scratches and nicks in the wood. My daughter who was home at the time refused the bed. The warehouse then called me and I instructed them to remove it from my home as they had damaged it and she assured me that they would send a replacement and I could use the damaged one until it was delivered. I asked for clarification on whether or not I was expected to "remove" the furniture from the room before they arrived with the replacement and the warehouse rep said that she "didn't think it would be a problem". Dumbfounded again, and wondering why that would even be a consideration since they are the ones who put it there.... When I arrived home from work I realized that they delivered the wrong bed entirely. The drawers are falling apart and the delivery driver had the audacity to leave a knob off and a screw loose in the drawer of a child's bed. Furious, I called the store and not surprising, there were no managers to speak to. Had they left the mirror on the floor of a child's bedroom and my child was injured, who would be at fault..... Had my child put this loose screw in his mouth and was injured, who would be at fault...... They have a duty to their customer and they have breached that duty. They were negligent on several occasions and have put my children in danger. How am I to assume that the remaining furniture is SAFE for me or my children to utilize. I will NEVER shop at this retail store again. And I suggest that anyone wanting quality service, find somewhere else to go.
I am a client of Ashely's and Elias, one of the employees, was very helpful.
Wide selection of decent furniture options. Small parking lot which is hard to access. Felt like the employee was hounding us. They offer ridiculous discounts right off the top which seems like they over price their products to begin with.
Nella was really helpful and approachable, definitely had a 5-star customer service from her. Although the furnitures aren't good quality-wise, I still wanna give Nella a good rating. Ashley HomeStore really needs to step up their game in furniture quality.
We had great experience with furniture shopping at Ashley! We are particularly fortunate to have Naz help us. He is very thoughtful, responsive, patient and always tries his beet to provide discounts and answer questions. We have shopped at Ashley before and have always been impressed by its great prices, fast delivery and great customer service. Thanks so much for providing such great experience for us!
I love what I ended up getting, thanks to Bill who was a tremendous help. Ask for Bill and he'll make sure you leave the store happy.
Great experience! Bill greeted us quickly and was helpful got right to the point.
Great experience at Ashley furniture in Mira Mar. I worked with Bill and was very satisfied with how patient and helpful he was. Quality of the furniture is also great, will be going back for more.
Nella Cai is pretty nice and willing to help
This was the best furniture buying experience! I was able to walk around and keep to myself without being bothered and the staff were very kind and knowledgeable. I worked with Jerome, he is FANTASTIC! Thank yoi for tgis pleasant experience! I will definitely a repeat customer!
Came in to the store after seeing an outdoor set in a mail flyer. The unit was of good quality with 6 rocking swivel chairs. Great price and easy delivery set up for when I am able to receive it at my home in Palm Desert. Thanks Dawn Schrader for all your help!!!
Patti is absolutely amazing! This is my third time purchasing furniture from her. Ask for Patti!!
Patti was great. She took her time and helped get exactly what we needed and without any high pressure tactics. She's just a really sweet person.
Had a great experience with Patti! She was amazing had great knowledge and extremely patient with us, as we were exceptionally picky customers. Found a great recliner for an amazing price and some beautiful furniture! Too many good items to get in one trip so we will definately be back and request Patti personally!
I was offerred a great service by Tisha!
Tisha gave us the best service possible. As well met our needs!
Thank you tisha u the best
Thanks to tisha the best deals ever
Ortiz was very helpful and made it a pretty easy experience. She's great!
Jose was a great help to find a couch for our new apartment. The best part was that they price matched to the price we had found online, saving us hundreds! Customer service was excellent.
I spoke with a gal named Danielle on the phone with a few questions. She seemed very sincere knowledgeable. We then went in and had a great experience and felt like we got a great deal on a good product. She did a great job addressing our needs, wants and budget. Was a great overall experience. I definitely recommend Her as a contact at Ashley.
My husband I were shopping for a new living room set. We had different ideas reclining, non-reclining, fabric vs leather. Sales person Jerome G. to the rescue. He was patient, knowledgeable showed us around store for 1 1/2. Finally settled on perfect set but Jerome helped us finance the difference. Can't wait for delivery. Postponed so we can paint walls first. Thank you Ashley and Jerome. Richard Pacheco
Jerome is just the best!
Ortiz did an excellent job helping us find the right sectional. She was very transparent with price and easy to talk to. We will be returning to Ashley.
Lorena was very helpful
They have the best service!! Sales rep are very helpful and polite i would definitely recommend him to all my friends. By the way his name is Gerald Gawaran
Had a great experience at Ashley furniture in Miramar San Diego. Sales person Patti was friendly and helpful. Worth a look if shopping for new furniture
Tisha was so helpful. She helped me find exactly what I was looking for. At one point I was thinking of going to another store but because she was so helpful I decided to buy both sofas today. I will definitely be back to finish my next rental. Thanks Tisha
I have purchased from Ashley’s multiple times for several properties and I keep going back because of Jerome!!! He is knowledgeable and non pressure. Thanks for all the help Jerome
My wife and I went to Ashley furniture in Miramar and got the best service from Jerome! He was very friendly, knowledgeable and not pushy like most of the sales people we've come in contact with trying to buy furniture. We will definitely be back to buy more from Jerome!!
Rude and overpriced
The salesperson, Yama, is very very very nice. He helped me to get my beautiful dining set. Thank you very much Yama ! Jeannie Le
Elias was our Ashley rep and was very helpull in picking out a 14 piece bedroom set and an additional mattress for our son and daughter. Thank you Elias and keep up the good work...
Got us our sleeper and bunk for the kids! Super friendly service and got us in and out the door with what we needed!
Wonderful experience at Ashley with Elias! We love our new sofa and love seat!! Cant beat the quality, price and service.
Danielle was super helpful and knowledgeable about different products to fit my budget. She's a keeper.
Patti, at the San Diego store on Miramar, was so helpful, knowledgeable and not pushy. She had great design ideas. I highly recommend her.
Excellent customer service. Jerome Gawaran was very helpful.
See Dawn at Ashley's. If she can make my wife happy I'm sure she will be fine with anyone's. Better yet, I liked the furniture too. Best part it was affordable. Miracle. Happy wife and I didn't have to take out a second mortgage
I keep seeing ads on TV from a different company about why go to stores that have sales because they were cheap already. That ad tells the truth.... Cheap quality, style and design. So glad we went to Ashley's. Beautiful displays, great quality and really helpful staff. A refined little blonde named Dawn patiently a swered all of our questions and got us a great deal. She even got us $50 off by letting me lay down on a mattress, which incidentally was amazing. Don't fall for the cheap everyday stuff. Ashley's had much more for the money
I absolutely love the experience I had at Ashley Homestore! The staff is friendly and professional. Dawn helped us find the perfect sectional couch and matching end tables. My husband works crazy hours and Dawn even came in on her day off to show the furniture to my husband. We will definitely be coming back next time we need to purchase new furniture. Thank you Dawn! We love our new look!
We had a very nice experience while shopping for new furniture. Sara was helpful and friendly throughout our shopping and buying process. Highly recommend!
Great service. Ask for Gerald for great deals!
Possibly the best customer service I have ever received! Couldn't decide on the type of bed I wanted, and it wasn't until I was helped by Sarah that made the process so easy! She was extremely helpful, very kind, and understanding and most of all PATIENT! It took us almost 2 hours figuring out what would be the perfect bed for me and my husband, but she was there through it all and did not show one ounce of frustration with us. If any of you ever visit Ashley's, definitely look for Sarah, as she is definitely one of the best and extremely professional! Thankyou for the wonderful service and help!
I came in the other day ready to ward off salespeople but the salesperson who helped me, Danielle, was not overbearing, but instead really helpful to me and my family! She answered the questions we had and was able to point us in the right direction while still giving us room. It was a good experience.
Yama Abbasi was very sincere, caring and very respectful. He was very professional. Thank you!
Sara was outstanding & amazing! I had a really good customer experience with her; she went beyond my expectations. She took the time, effort and was very patient with me. She had an intelligent product knowledge and very good taste, it helped me meet my needs. I want more salespeople like Sara:)
Wonderful experience - from the moment I walked into the store to the moment I sat down on my new sofa! I will definitely shop there again. When I walked in, I was greeted and sent in the right direction (it's a huge store). The sales associate "Sara" was helpful, efficient, kind and funny. Huge selection! Friendly, Courteous and not pushy staff. So - the experience was painless and productive AND I love my new furniture 😍 Thank you so much Sara
Wonderful experience. Very knowledgeable sales staff and prompt delivery. I had an issue with one of my items when it was delivered and they addressed it the same day.
Ashleys Home store on 7770 Miramar Rd, San Diego, CA 92126 *great costumer service *delivery is almost right on the min for arrival * delivery personel is very professional and talented with maneuvering items in and out the apt *I love my brown sectional sofa (done Right The First Time) * my dad loves his new mattress Highly recommend !!
Was in the store looking for a mattress Jerome helped us out, we ended up getting a tempurpedic we love it!
Jerome is awesome! I highly recommend him! The store is very nice with a great selection!
They have a wide selection of furniture and a team of designers who will recommend tasteful interior for your home or office space. The prices are reasonable for the quality of the products. Ask for Gerald Gawaran for a no pressure and no hassle shopping. He will hook you up when the best possible deal and great customer service.
great experience. Gino was really helpful and fun to deal with. Will purchase from again
Jerome was great!! Love my furniture. Will recommend Ashley to all friends and family.
Jerome was the most informed salesman I've ever had the pleasure of buying from! Thanks Jerome I'm an Ashely customer for life!
I like this store because as soon as you walk through the door a staff is ready to greet you and help in showing you around. Great selection of wall decorations , furniture for every room in your house. I was looking for a bed for my 5 year old son and Gerald/Jerome showed us the selection of mattresses, explained the pros and cons that fits our needs. Our family always come here, from my mom to my in-laws we always feel we need to go to Miramar first and ask for Jerome. He is our go to guy.
(Translated by Google) I went to the ashley furniture store and bought a sofa that I really liked, what I loved was that Mr. Elias and he gave me ideas and helped me with the colors of my sofa, he is a very attentive person, a good seller, that's why I will recommend him with my family and friends to go to Ashley with Elias to buy his furniture, thanks Elias (Original) fui a la muebleria ashley y compre un sofa que me gusto mucho, lo que me encanto fue que me atendio el sr. Elias y me dio ideas y me ayudo con los colores de mi sofa, es una persona muy atenta ,un buen vendedor por eso lo voy a recomendar con mi familia y amigos para que vayan a Ashley con Elias a comprar sus muebles gracias Elias
Elias helped me pick my living room furniture and he was very helpful.
Love this store! We bought our living room & master bedroom set there. And, I returned with my mom to help her pick her living room couch. Shout out & great service from Jerome Gawaran!
Outstanding customer service !!! Very welcoming atmosphere made shopping very fun.
We went in to look for a bedroom set: bed, nightstands, dresser combo. We were greeted very quickly and politely, but not overly pressured. Upon being taken to the floor area, we noticed that the store was very well organized, and we did not have to navigate to different areas to see what we liked. The employees were great and gave us the time and space to look at multiple items and eventually a change of taste and preference. Although we did not walk out with ALL of the items that we wanted, we did get a few things and a great idea of how we want to decorate our bedroom and house. Overall great experience with the staff and location! We will be going back, next time with a larger truck! -NS & GS
Ortiz was very nice and helpful
great experience.. high quality furnitures! Jerome is so nice and patient and knowledgeable he gave me big deals! surely i'll be back soon to purchase again!
Ashley had such great deals on their mattresses and furniture!!! My husband and i bought a tempurpedic mattress and bedroom furnitures. Everyone was friendly but one specific person helped and assisted us so patiently. He also shared his honest opinion on the items which really helped us make a decision. Thank u Jerome G. for making our experience very pleasant.
I got a unbeatable deal from my recently purchased...thru the help of 1 of the sales associate name JEROME I highly recommend him when you want to buy something try to look for him he'll assist all the way...
Awesome experience working with Ms. Lesly Ortiz, she has a lot of product knowledgement , I had been at Ashley an I had never been more then satisfied buying.. Ms. Ortiz make the process so easy she makes you feel like you are shopping with your friend!!!
Jerome is my 'go to' guy at ashleys, he always takes care of us whenever we need any furniture. Go see him at the miramar branch.
I have a good buying experience in this store, the products are great and the price is reasonable, when it comes to service Jerome the sales rep. has a good knowledge presenting the furniture that I need in my house. I'm satisfied with the service and highly recommended to other customers.
Great furniture, and great salespeople!
Great products. Great Service. Look for Jerome, next time you shop for furniture.
I was by Elias Campos,who help us showing us the furniture we were looking for.He showed seveam options explained the benefit of each piece and gave us plenty of time por take a decision. Was great that he help us.
Exceptional service provided! Excellence at its best!!!!! John was very helpful and cordial to me.
Best experiences for me shop at Ashleyfurnitur
Mr Chris Daylo was so professional and very well groomed. He answered all my questions and didn't rush me. He made my overall experience smooth as butter. Thank you again chris!!!!
Ortiz was great! Wonderful experience!
I went here about 3 weeks ago looking for a new bed set. I was amazed at the quality furniture for such an astonishing price. The customer service I received was good from one associate at Ashley furniture, a little pushy for a sale though(which I don't mind it's their job, understandable) After spending over an hour I was approached by a sales rep named Chris. The customer service I received from this gentleman was extremely professional; he explained in detail questions/ concerns I had regarding each bed set. I highly recommend speaking with Chris when buying furniture here. He will not try to upsale you on expensive product, he is a genuine salesman who truely enjoys customer satisfaction.
I came into Ashely homestore looking for a great mattress. I have a bad back and need a bed that would allow me un-interrupted sleep. Thanks to Chris (the gentleman that helped me) he found the mattress that would be good for my back. He was knowledgeable and friendly. I would definitely come back and have Chris help when I need to replace my furniture.
Had a great experience with my salesman Chris. Non pushy and very helpful. Already recommended my family to him and the store.
Picking my living room furniture was easy thanks to John it fit well with my decor Thanks John
Talked with John and his help was right on spot, I'm referring him to my friends he's awesome
Bill was outstanding!
Thanks Ortiz, thanks for everything!
Came in looking for a dresser walked out with a great deal on a whole bedroom set, it was a good day by a good salesman named Elias Campos. Great guy
Had A wonderful experience with Sara Alzayadi. She help me pick out my family room and all three of my kids bedrooms . Very knowledgeable and knows her stuff . The managers are great and their products are very high-quality.
Santana was the employee that helped me and he provided great customer service! I had a tight budget and he did everything he could to accommodate me. I got beautiful affordable furniture and will definitely go back for future purchases.
The tempurpedic mattress we bought from Jerome gives me the best sleep ever!
When you walk into this store, don't waste anytime and ask for Gerome! He has excellent customer service! Thanks Gerome for going above and beyond helping me get my new set of furniture! I absolutely love it!
Have always loved the service and the sales people. Gerome the sales person has always provides excellent costumer service to me and many of my friends and family in the area.
Ashley's Furniture on Miramar Road is my go-to place for my furniture needs. They have a great selection with fair prices. They always have great customer service. One of their sales people named Gerald Gawaran always goes above and beyond to help me find exactly what I'm looking for. He spends time with us and we always feel at ease with him. We will be coming back to Ashley's Furniture. Thank you.
I'm so blown away by your incredible customer service! I've never experienced anything like it and it's wonderful! LesLy Ortiz is so lovely to work with. I just thought I would have to live with my own wrong decision. I'm so excited for my new furniture, thank you again I really appreciate all you're doing to make my living comfortable!
Clean well kept store with great options and even better staff. You can tell managament has this place is dialed in. Our salesman Jerome was kind, knowledgeable and helped us find the perfect piece for our new living room. We've all had different experiences furniature shopping, some good some bad but our experience at Ashley's in Miramar was exceptional! Need not go anywhere else for furniture. Great selection, competitive pricing, great quality and even better people. This place gets it!
Amazing service and friendly people. Great selection of furnitures at affordable prices. I'd recommend visiting this place first before anywhere else. Look for Gerald for help, he's very knowledgeable and always happy to assist.
Ortiz showed me marvelous customer service. Answered all my questions. I left Ashley's very happy.
I prefer to shop for furniture at Ashley's located in Miramar. There are always good deals on furniture of great quality! I'm very thankful for Jerome, who is very knowledgeable, helpful, patient, and always gives excellent customer service! I come in the store looking for an item that I see him often where he's become a friend over the years. He's been very informative and helpful as I purchased a mattress, bed frame, dining table, couch, and an entertainment center! I highly recommend shopping at Ashley's Furniture located on Miramar Road in San Diego! Don't hesitate to ask for Jerome!
Ortiz was excellent to work with. Handled the whole transaction flawlessly from start to finish.
Best customer service, very good manager, Gino. Very good sales man Gerald Gawaran
Great customer service provided by Jerome (not to be confused with Jeromes Furniture).
Great experience shopping for our new furniture. Gerald was extremely helpful in helping us pick the right mattress. He was able to answer all of our questions which made us feel that we really made the right choice. I would recommend Ashley home store for all your furniture needs.
Jerome is the epitome of customer service. He is exceptional and restful on every manner. Interested in MY wants and needs. Yes, I will go back to him. Thank you Jerome.
Ortiz is the absolute best salesperson. Knows everything about the product, very friendly and helpful.
I bought a mattress here and Jerome was a great salesman! He is very helpful and does not pressure you to buy. Also Gino the manager was awesome and worked with us to get the best deal possible, great customer service!!!
I wanna thank Jerome for being a super nice and helpful guy. He will get all your furniture needs handled. Jerome gives me honest advice about each piece of furniture if it will live up to your standards or not. Thank you Jerome you have an excellent customer service. ⭐️⭐️⭐️⭐️⭐️
I'm from Los Angeles and I went to visit my family in San Diego. I stopped by at Ashley Furniture Store in Miramar Rd to look for a new sectional sofa and I found a lot of nice selection at the store. I just want a SECTIONAL SOFA and I ended up buying SECTIONAL SOFA, TV STAND and a DRESSER. I love them so much :). Everything about my furniture shopping experience at the store was fantastic. Thank you Jerome! I will definitely come back.
Gerome gave my Fiancée and I many options on all the furniture we wanted to purchase. He made sure it fit our budget and also took our opinions into much consideration!
Wonderful! I had an amazing experience here in Ashley! Be sure to ask for Gerome! He is highly knowledgeable and was able to answer every question I had in hand. In the end, I had an amazing deal with the furniture and now my livingroom looks amazing! Thank you Gerome!
My buying experience at the Ashley Furniture Store in San Diego was excellent. Their staff Jerome helped me a lot, answers all my questions and guided me all the way in the buying process. Excellent customer service and high quality furnitures. Thank you Ashley Furniture San Diego..Highly recommended with friends and families!
We stopped here to check out a sectional for our place. We went to other places like Jerome's & Mor. All of the sales people were pushy and they hover. Once we stepped in, we were greeted by Gerald. He asked us a couple of questions and gave us some time to look around. Once we had something in mind, he was very attentive and answered alot of our questions. He was a great help in selecting which one we wanted. If you come to the Miramar location, look for Gerald!
Jerome was very helpful. He was very knowledgeable about the different mattresses that was in the store which led us to purchasing a new one for ourselves. His manager Gino was helpful during the whole process. Will definitely be back at Ashley's for our future purchases!!!
Love shopping at Ashley's the furniture is great and the staff is fantastic Jerome was a great help at the Miramar store every time I shop there I'll be sure to ask for him
Ortiz 👍🏼
Beautiful Store! Jerome was Amazing! We got our Furniture delivered today and are Extremely Happy!!! Definately ask for Jerome when you shop at Ashley!
RECEIVED THE ULTIMATE CUSTOMER SERVICE FROM ORTIZ! WILL DEFINITELY RECOMMEND THIS LOCATION TO MY FRIENDS AND FAMILY!
Elias helped me pick out some new furniture for the clubhouse at my condo complex. Process went smoothly and he was great at answering all my questions. Thanks!
Ortiz is awesome!!! Ask for her!!!
I really love the way the store looks.the people are friendly and helpful.the store manager is very knowledgeable about the product and willing to go the extra mile to help u.thx ashley!!
I had a great experience shopping for furniture at Ashley's. I usually hate to be greeted and deal with customer reps. However, Ms. Ortiz immediately approached me with a smile on her face and was quickly able to help me find what I wanted. Although they did not have the couch on display, she was able to point out the material it was made of from other items on the floor. Ms. Ortiz showed high knowledge and proficiency. If I need anything else, she will be the one I want to talk to. And you should ask for her as well if you want a good experie nce and go home as a happy customer.
The staff at the Miramar Ashley HomeStore are extremely helpful and knowledgeable about the needs and style of their clients. Bill was awesome and made it a great shopping experience!
The sales staff at this store was the absolute best. I will buy all from furniture from them.
What a great experience I had shopping at the Miramar store! I had planned on just poking around the store because I didn't know what I wanted. Patti (my favorite sales person) was able to gleen my tastes and needs, through a series of thoughtful questions, and fulfill them a WHOLE LOT better than I could have ever done myself. She was very approachable and had a wonderful sense of style. No high pressure! I'm thrilled. She even saved me some money with her suggestions as to what did and didn't go together. Impressive!!! I've recommended her to some of my friends and co- workers. Patti was a gem. Ask for her when you go to Ashley! I wouldn't want to work with anyone else!!!!
Outstanding customer service, friendly, great selection, very professional and great deals. Also I will like to take this opportunity to thank Tisha for help making my decision a lot easier.
Tisha was extremely helpful in us finding our us our new bedroom set and couch ! Wasn't pushy at all !! Highly recommend working with her !
Bill did an excellent job across the board. Great patience, good eye, great experience!
(Translated by Google) Thank you very much Miss Ortiz answered all my questions. Thanks for the recommendations and purchases. (Original) Muchas gracias señorita Ortiz me contestó todas mis preguntas. Gracias por las recomendaciones y las compras
Thanks Ms. Ortiz, you were awesome!
Great place to buy furniture. Strongly recommend seeing Mrs. Ortiz she has great customer service and she will definitely get you what your looking for at reasonable prices. Great store!
We like your product but has to cancel due to POOR CUSTOMER SERVICE! Delivery team is the worst! Ordered a mattress and scheduled it for delivery between 9:30-1:30pm. At 8:30am I got an automated call that they will be there in 20 minutes. Then I got a call at 8:50am from a MEAN DELIVERY PERSON who said they are outside my apartment & will leave if I won't be there in 15 minutes or call their office to reschedule! I was not home and won't be there in exactly 15 minutes. No other choice but to cancel! What a waste of time!! If I can rate it as zero star, I definitely will!
Walking in impressed with the quality beautiful products that they offered, and as far as costumer service the attitude was welcoming and was helped by professionals who not only helped with pricing but gave a third opinion that wasn't really asked for but greatly appreciated.
We had a great time shopping at Ashley Furniture. We purchased a sectional sofa and a dining table and Jose was very helpful in providing us details about our purchases. He left us alone to shop and didn't follow us around during our time there. He was very good in checking in every once in awhile to answer any questions. It was a pleasant experience for my first time at Ashley Furniture.
Santana was Super!! Professional, knowledgeable and no pressure. He very patiently helped me select my dining and livingroom furniture. Thank you Super Santana!
My apartment is full of Ashley Furniture Homestore pieces purchased from the Miramar location and I have to say, I love each and every one of them. Not to mention the experience I've had in the store. There are knowledgable staff members and they make sure you are educated/ love what you are purchasing. Would definitely purchase from here again.
My wife and I went in looking for a couch and wound up getting such a good deal that we bought an entire living room set and some dining room chairs. Jose, our sales person, was incredibly patient and not at pushy. He let us browse the entire store, (literally), without being bothersome. He answered all of our questions and exceeded our expectations! Thank you.
Dawn was kind and professional. She took my concerns and budget into consideration before showing me items I might be interested in. She was very patient as I debated on which items to purchase. She worked with my budget and gave great advice. Store was clean and well organized. I would highly recommend!
Nice selection !
Just got an expensive sofa set 3 days ago and "100% leather" is already starting to peel or flake off. We've had these couches inside our living room this whole time. Ashley's Furniture should be ashamed to sell such product. Called to speak to a manager but manager refused to come to the phone. Please don't buy from this store.
Love the furniture here definitely top quality and great prices
I would like to take the opportunity to let everyone how my experience with Ashley furniture was. Although my initial interaction with the sales associate was fine, he guaranteed that me living on a very big hill (fully paved and functional to all vehicles) would not be an issue for my delivery. I had a large sectional couch being delivered in Mid August. Unfortunately, I get a call about 10 min after they said they would be there and they tell me they cant deliver the couch because the hill will be too hard on their truck and they wont make it up the hill.. I just moved to this home and had MANY deliveries to the home much larger then this one and trucks of all different sizes.very large, medium, and small... I never received a complaint or anyone telling me they couldn't deliver BUT Ashley did! The younger guy told me he thought they could make it up no problem but the older guy with him said no. He physically walked up my hill to tell my husband that they couldn't do it and refused to look at me and speak english so I could understand. (My husband ended up speaking to him in spanish) when i asked a question he turned his head like he couldn't hear me. In the end he asked my husband if he could drive his truck down the hill to get it and bring it up. My husband did drive down the hill and brought our couches back up. Although they did set up the couches for me, it was time that was waisted for my husband to go down and get the couches making 2 trips when he could have ben finishing up the project he was working on in our home. A customer service rep called me to find out how my experience was and i told him, i asked who is going to compensate my husband for doing someone else's job? I got no response other then a sorry. I told him its not his fault but i would like to push this to a higher up to resolve so this doesn't happen again to anyone. What if my husband wasn't there? What if he didn't have a truck? I'm still waiting for a call from a higher up! Its September for crying out loud.
They gave me a big discount on a desk, chair, lamp & rug for my study. Fast delivery with multiple updates along the way. Everyone I delt with was very nice & professional. Thanks again.
It's a great store to look for furniture, great deals and service.
Bill helped us out, it was a very quick and painless experience. Thanks Bill!
We went to the Ashley Furniture Store in Miramar on September 1st and wow - what an awesome experience for us! First, their website was having a sale and the store was willing to price match everything that was on sale online, no questions asked. They also assisted us in finding a few items we didn't know existed and were very helpful in providing us with a 5 year extended warranty. We purchased two children's beds as well as a separate bunk bed, two night stands, two dressers and two lamps. We were told that upon arrival everything would be put together for us, too. We are so excited for the arrival of the items and really thankful for all the help that that staff, especially Tisha, Jorin and Jerome, provided to us. You guys rock and we'll definitely be recommending this store to our friends, as well as with this honest review here on Google. Thanks for everything!
Jerome made my experience easy and painless and took very good care of me throughout the process. I never felt pressure to buy something and I never felt like he was trying to upcharge for his own benefit. The parking is a little confusing and limited but overall a great experience
Delivery guys were friendly and very nice. Called to know when they were coming. Set up couch and made sure everything was right. Good service. Thanks Ashley Drew Huston
We purchased two coffee tables and the tables they delivered were not matching. We reached out to the store 4 times but they didn't resolve the issue and were not willing to give us a refund for returning the tables. We went to store to talk to the manager and told him if they wouldn't work this out we had to cancel the dining table order that we were waiting for to be delivered. Well...he seemed happy to do just that. Who does business like that!?
Met by salesman at the door and taken to the recliners. Good slection.
Ashley furniture is the best. Their furniture is top quality and their service teams are unbeatable. They will literally go out of their way to make you happy. We go back and ask for Bill every time. We'll never shop anywhere else. They go above and beyond!
The couches are perfect I love them!
Great customer service. I love my new living room.
Over the past 7 years I have furnished most of my house with Ashley Furniture. I have always trusted the quality of their furniture and it has upheld and lasted many moves over my military career. Nabil "Bill" was my salesperson this weekend and he helped me pick out the perfect couch at a very fair price.
Matt was so helpful very good customer service did not rush me on making my decision will def recommend to my friends and family
AWESOME customer service! The absolute best Ashley store I've visited to date! Sales rep. Jerome is very knowledgeable and takes time to show and explain the differences in the furniture you're looking for. The best! Keep it up Ashley!
Great and friendly service!
Matt Smith is an awesome sales rep and really went the extra mile for me and got the best deal ever from the sales manager, Gino.
Order adjustable bed and living room sofa set along with table set with lamps. Table, lamps, and sofa set were delivered fine. When they pulled the adjustable bed frame from truck the it was broken and was refused in order to get a new one. Which required another delivery day. On the second delivery attempt I was not home from work yet but my girlfriend was which is fine usually. But these were different delivery driver then the first and when they arrived they proceeded to hit on my girlfriend and asked if she lived alone. Very unprofessional loser type mentality!! Not recommended to have women be alone to accept deliveries from this company.
Good service
Some solid deals and nice-looking furniture until you account for some of the worst service and experience you could imagine.
The sales people were very helpful
Inflated prices, clingy salespeople. Prefer to shop online.
(Translated by Google) Excellent furniture! (Original) Excelente muebleria!
Horrible customer service! The management won't call you back if there is a issue! All they care about is making the sale and moving on! I wish I would of seen all of the 1 star reviews before making a purchase here!
Santez is the man! I appreciate his knowledge and patience as he worked with my wife and I with picking the perfect mattress, bed frame, and rocking chairs. This is an exciting time for us for a number of reasons and Santez LISTENED to our wants and concerns. Excellent customer service and I will return to Ashley for all my future furniture needs.
Great service,pleasant people who cares about your shopping experience
My Husband and I had a wonderful shopping experience at Ashley's Furniture Store in Miramar. Our salesperson, Jose Vargas was very professional, and knowledgeable about the furniture sold in the store and was a really big help to us when we purchased a Mattress,Accent Chair, and a few other items. He even helped us secure a discount with the store Manger Mark, who was really busy but took time to help us. This was our second purchase from Ashleys in Miramar and Jose was our salesperon at that time as well. If you are looking for Quality Furniture, and a knowledgeable salesperson, one that answers your questions and does not do a "Hard Sell" Then stop by Ashley's Furniture Store and ask for Jose. We could not have asked for Better Customer Service. A Big Thank You also to Betty!
Our Sales associate Dawn was very helpful and very knowledgeable. We can't wait to receive our furniture. Thanks, Bill and Sue
Good store with lots of selection, check the furniture carefully for the quality you desire. Good customer service and delivery and set up for 69.99. You have to have it delivered or drive 150 miles to pick it up.
Patty was awesome. Super easy to work with and no pressure at all. The experience was easy and painless from start to finish.
Yama Abbassi was our salesman and he was terrific!!
Their supply chain system sucks. They changed my delivery FOUR times and each time the night before the delivery. When their computer called, I tried speaking with a rep only to sit on hold for an HOUR each time and never got someone. In the end, it took me almost two months to get my bed set.
I was in and out fast with my new bed
I came in the store looking for a living room set. Danielle was the salesperson that helped me out. She was awesome and gave me multiple selections. Mark one of the managers was able ro get the cosr ro a great rate for me to purchase. Combined they both did an awesome job and got me what i wanted.
Elias was very helpful when I was shopping for new couches. He did everything he could to make sure I was a satisfied customer. He is polite, respectful and will take the time to answer any questions.
Great selections
Had a great experience. We came in looking for multiple things (Sectional, Bed set, and Mattress.) Noel was so helpful and patient. There was already a great sale going on, but he worked prices even further down to stay within our budget and made everything very pleasant and positive. Would highly recommend coming here for their flexibility, bundles, sales, and especially customer service.
Technicians delivered the furniture slapped the bed together with no tools. When I called to complain that our bed was falling down the said they have someone out in a month to correct it. I'll never use them again the customer service lady's attitude was basically to bad.
*PURCHASING NIGHTMARE* Save yourself some time and some grey hairs; skip Ashley all together. My fiancé and I were looking for a sofa and found one we liked in the Ashley showroom. Our salesperson told us it was available as a sleeper, which we later discovered wasn't true. Not a huge deal, but we only found out as we were finalizing our purchase, so it was a bit frustrating. They suggested a decent second option (online pictures only, not in the showroom) and it was close enough that we decided to go with it. We purchased on Sunday, my credit card was charged in full and we signed all the papers. We thought we were all set. Delivery was meant to happen Thursday, just as some out-of-town guests were going to arrive for the weekend. However, on Wednesday afternoon I received a call saying that not only was the delivery not going to happen, and not only was the piece unavailable, but it was DISCONTINUED. Excuse me?! Ashley's lack of communication (I got passed around like the village bicycle) and issue resolution (their only suggestion was a refund) has left us feeling foolish and left our guests on the floor. Please learn from our mistake and steer clear of this place. Your spouse and scalp will both thank you.
MY BEDROOM SET IS GREAT QUALITY & WAS DELIVERED JUST HOW I WANTED IT. IT'S BEAUTIFUL & WORTH EVERY PENNY & I GOT A GREAT DEAL
The salesman at this store was so pushy and followed us around the store even after we asked him nicely to give us time to discuss it between ourselves....I would never do business with a company that behaves this way!! Sad, we actually were considering a bed we liked!!
They are very nice and professional
Donte (sales associate) sold me a head board that he should have know would only be compatible with an Ashley furniture bed frame, which I do not have. Apparently it's a known problem that Ashley headboards only really connect to Ashley bed frames. Furthermore he said delivery would include installation, which couldn't happen because my frame and headboard were incompatible. Delivery guys talked me into accepting the headboard by saying that I could easily find a headboard/frame adapter at Lowes/Hoe Depot - again not true. Management was impossible to get ahold of to address the issue: Julie from sales was never available and Mahair lies about returning calls. His solution was to upcharge me another few hundred dollars to purchase the side rails and footboard. Being stuck with a headboard I could not attach I actually placed a stop payment on credit card. On a positive note, after having difficulty reaching any knowledgeable manager on the phone, I physically went to the location and spoke to the head store manager Geno who was understanding of the problem and gave me the side rails and footboard for free. I will give he credit for ultimately fixing the problem. Nevertheless, I spent hours on the phone and time running around town looking for a part that does not exist. Lessons to be learned: Never accept furniture from the delivery people if there is the slightest issue or problem. This store is probably ok unless there is a problem - Then you are kind of screwed. If this is the case, go straight to the top and don't waste your time with the unknowledgeable and unhelpful staff.
Excellent customer service (they push you a little ) but other than that, great service....they match the price that I previously had online without any hassle more than 45% off...much better than Jerome's and delivery service really sharp...I'll be back there soon
Terrible experience. My sofa was damaged during delivery so I requested a technician and the soonest available appointment was over 2 weeks away from the delivery date. The initial delivery guys showed up at 830pm on a Sunday and didn't even call ahead, he just showed up, it was highly unprofessional and they damaged the sofa while moving it. They didn't leave my house until 1030pm. I ordered 6 but only received 4 chairs for the initial delivery and had to call the store to set up another date for delivery. The whole situation caused me a lot of unnecessary stress and time-loss.
We wen to this place to got a dinner table a the person who help us was really nice & helpful
They have so much variety here!
Unreliable.........it took them 3 times to finally deliver my table right with minimum damages. The third table has some minor scratches so they offer the technician to fix it. Since it took forever on the phone, I went into the store to schedule the appointment for 2 weeks later. Guess what? On the day of the repair, no one showed up. I called the store again and they said the appointment was never scheduled. Very unreliable service!
Very hard to find parking space as they have limited parking slot.
Salesperson attentive and very cooperative with my special needs.
HORRIBLE EXPERIENCE!!!!!!!!!!!!!! DONT WASTE YOUR TIME HERE. I WAS SENT A TABLE THAT WAS BROKEN, WE PLAYED PHONE TAG, THEY SENT ME ANOTHER THAT WAS BROKEN, WE PLAYED PHONE TAG, I ASKED FOR MY MONEY BACK AND THEY WOULDN'T GIVE ME MY SHIPPING. I WAS ON HOLD FOR OVER AN HOUR, TOTAL TIME, AND NOTHING WAS RESOLVED. I FINALLY GOT SOMEONE TO GIVE ME A REFUND TODAY ONLY BECAUSE IM TIRED OF DEALING WITH THEM. I WILL NEVER SHOP HERE AGAIN. I WOULD RATHER PAY MORE FOR QUALITY FURNITURE AND BETTER CUSTOMER RELATIONS THAN SHOP HERE AGAIN.
Good quality furniture and decor
They never answer the phone when you call yo check on order.
Have purchased multiple items for our home here. Always great service, nice people, very helpful.
We just left this location after purchasing a beautiful 14 piece king bedroom set. We worked with Kameron and he was incredibly helpful and honest! Not once was a product or upgrade pushed on us but he made sure we were aware of our options and given a moment to discuss it amongst ourselves. We will definitely recommend him and the location to friends in need of furniture and go there for any future furniture needs we have.
The salesmen where very attentive. I felt like the prices where ok. Selection was decent if your looking for middle end furniture. Most of there stuff was better then ikea quality but I felt the prices on some of the items where a little high for what I perceived the quality to be. It is worth a look. I would consider buying from them still. You can negotiate price.
It was nice in the beginning. The lady was helpful, but as soon as she had us on the computer ready to process the payment she ignored our questions and was quick to go through all the papers. I understand that it's sales, but please dont make me feel like it is. I want the sales person to be so good they make me feel like its my decision not theirs. Towards the end we told her we didn't want it delivered. We wanted to go pick it up so we could save the delivery fee. She made a bold faced lie and told us it was a 5 hour drive to pick it up. When the delivery guys came they told us they came from Colton. That's what we originally had believed. She straight out scammed us ! I like Ashley Furniture but this lady is horrible. I forgot her name but she obviously only cares about her cash not about the buyer.
The furniture was overpriced. Left and found better deals elsewhere.
From the beginning I made it clear that the arrival of my furniture was important to me. The date of the arrival was important. If you don't care when you get your furniture then order from here. If you feel like a company should call you and keep you informed about changes in major pieces being backordered then do not shop here. This place feels like a scam.
SCAM ALERT- Don't buy the "leather" here! I wish I could put 0 stars. My coworker has spent the past month trying to figure out how she can fix a problem she had with her sofa. She bought it and was told that the front was genuine leather and the back a sides were a leather blend. She used the furniture minimally before putting it into a secure storage facility. She recently bought a home and when she removed the couch from storage the leather was peeling off on the front cushions. She called the store and they told her the warranty had expired and there was nothing they could do to help her. I wanted to help, so I did some research about Ashley's Furniture and found that they often lie about their products to customers. This is the most despicable thing a company can do to a costumer and my coworker is the nicest most responsible person I know. She bought the warranty and took care of the sofa only to find out it was a huge SCAM! If you must buy furniture from the store, don't buy the FAKE leather they falsely advertise as genuine leather. Once you find out, it will be too late. They won't help you when you call.
From start to finish A+! Your salesperson Miguel was outstanding!!!!! Love my sofas!
Good prices and nice designs
Bob, Sales Agent: Friendly, courteous, extremely knowledgeable in all the items I purchased. The phrase, "its my job" doesn't describe his commitment to his professional performance.
Santana was very helpful and patient.. great experience!
Bought a complete living room from ashley furniture. All items were suppose to come within a week. It has been a month and we are still missing two items... Customer service is a joke! They have made up all kinds of excuses for why they can't keep an appointment. Even caught them lying to my fiance, when I called them out on it they just came up with more excuses. They even went as far as hanging up on me when I asked for the person's name. I spent a few thousand dollars with this company and now that I can't return the products there true colors come out! I will not be buying anything else from this company, nor will I recommend that anyone buy from them. Customer service is the worst!!
Don't by anything here...we tryed to by couches and they set a drop of time from 115 to 315 on a Friday so I cleared my living room on Thursday.... like most I have work so I took the day off to wait for them....at 415 still no couches. So I called Customer service to make sure they where still coming...after 30 minutes they finally answered and told me to call the store....the manager Maher gave me my option after admitting there screw up... I wait 10 days until I get my new couches or 21 days to get my money back...what a horrible experience...if like horrible customer service and getting screwed go here if not try somewhere else
Quality furniture. Go here during the big holidays for extra savings. The sales person eill work with you on pricing too.
I really enjoy the experience to buy a new furniture. Mr. Joe Vazquez is a professional. Thank you very much for your help.:):) The delivery, on time, perfect. :) Just complicated try to call to your store by phone... :( I'll be soon again in your place.
We purchased a king size mattress along with a bed frame. They told us the bed frame would be delivered on the 28th of December, but the mattress and box spring would be delivered on the 21st of November. We've been waiting all day and haven't received a call. I called the store several times, it took several tries to get through, when I finally got through they said that there was no record of us getting a mattress delivered, however there is a record of us purchasing it. What's even worse is that the day before we scheduled the moving guys to remove our old bed and bed frame. We asked, "can you please deliver it today?" Their answer, no, you have to wait a week. So wait, we have to sleep on the floor for a week?!? I spoke to the manager and his response was, "well you told them to remove your furniture!" At which I replied, "yes because we were told we'd get our furniture." Here's what I have to say, this place is terrible. Go to the 10 other furniture stores and save the aggravation and headache by avoiding this place. We're getting our money back.
Nice furniture selection and a much better sales approach that Jerome's and Mor. Prices are good but don't be afraid to ask for a better deal.
The gentlemen were helpful picking out the firniture. However everything else after was a mess. They ordered the wrong furniture. The movers stated we keep it until they order the correct one bc they messed up. When I went to the store they stated we should have returned it. They ordered the right piece and delivered it a week later but it was missing the correct pieces to assemble the legs! My husband called Ashley's three times to get hung up on, put in hold for 15 minutes and then finally gives them a piece of his mind! Worst customer service ever! Won't go back to that store.
If I could give zero stars, I would. We paid a significant amount of money for a furniture set and were told it wouldn't be delivered for nearly three weeks. I had to request work off because we were told that the delivery window was 5 hours. At the end of the delivery window, when no one had bothered to show up, we contacted customer service, at which point we were hung up on. When we finally touched base with someone, they told us that they had lost the truck and it's drivers (um, ok...). The drivers finally arrived two hours after the delivery window and, when I prodded them for their whereabouts, they snapped at me and turned around and left with the furniture. Needless to say, we reported them to the BBB and we will never be using this company again
It's alright. What you see is what you get. Prices are a little cheaper than other stores, but not all that much. The store feels kinda disorganized and hard to navigate, like they just sorta threw everything in and you have to go on a hunt for what you want.
Horrible customer service. They will do whatever it take to sell you a product but do not care whatsoever if it will get delivered. I've been waiting over two weeks for just a rug and two lamps, every time I call to ask about the product they do not know. They have told me it was supposed to be deviled twice already and never sent me the product. I just want the three items I paid for. Please stay away from this store at all cost. All they want is the sale and no customer service. Also the products are very poor and break easily. Horrible products , horrible customer services, and horrible management.
Everyone was helpful, from the receptionist to the sales staff to the store manager. I brought a unique situation to them and they handled it graciously and quickly, and I am grateful that they did. The staff is probably under some pressure to sell extended warranties, but I consider this normal having worked many years in similar retail jobs. Otherwise, this is a good place to buy furniture sets as well as individual pieces. Probably best to visit the store on weekdays, late morning or early afternoon, instead of on weekends so you can avoid crowds and take your time. There is probably a price range that will fit almost anyone's budget.
They got a 5 because the sells man was very good and great customer experience
Great set at a great price. Delivered in under a week
Good
Not a good experience. Showroom packed with people, long wait to pay. Wanted a Sofa/Chair salesman said I had to purchase the "set". I spent quite a bit there on a LR and Dining Room set only to find out it was weeks before delivery. THEN on delivery I don't have a Chair I have a Love seat AND its broken. The crew left trash, left an open razor blade on the ground. I am still trying to rectify the broken furniture, the bait-n-switch chair situation, and reluctantly will have to probably drive to the store... SIGH
Love Ashleys
Awesome store, purchased a bedroom set and the service and the helpful and generous staff really go the extra mile for their guests.
The store is huge and the sales people are dying to help you but once you buy they seem to not care about you anymore. Look for floor models, got a rug for ten bucks
Old and outdated furniture styles.
I just bought my 17 pieces sofa set for my drawing room. I'm totally satisfied with their work. Everything is brand new nothing is damaged or scratched. So I'm so happy to be a customer of Ashley.
Very bad. The worker Santana accepted to match the price but The Manager didn't match the prices which I found on other website "same product"and didn't want to deal with me.
Their selection is on point. Patty was my salesperson. She knows her furniture, she is honest, and great at helping me figure out what worked for me. Overall it was enjoyable. My delivery was available for the next day. I will be coming here again. Pay attention to the delivery team. If you have any issues, call the store.
A little annoying salespeople, but good selection.
I bought bedroom from this store about six months ago. It cost me about $1800.00 .When they delivered it to my home, the mirrored chest has scratches. So, I called them because that issue. they gave me $ 100 as a credit but I have to buy something by this amount ( $ 100) from the same store. So, I bought two furniture accessories by this amount ($100) but those accessories don't cost $30 if you buy them from another furniture store but I don't have any choice. I received another $25 as credit because of claim a customer maybe he had a bad service too. So, yesterday,I went to get something by this amount ($25) but I didn't find anything By $25. But after the searching, I found accessory about $30 so I paid more than $7 to get it. But when I went home, I found this accessory does not Match our dining room. so, I went today to exchange It by another accessory which I liked it. So, when I took it to front desk to exchange it, they said we can not exchange It. I said why you did not tell me that when I bought and when I talked with manager he told me same thing. So, I said thanks, I do not need it and l left their store with nothing with no credit ($25) and with no $7 which I paid for nothing. Bad goods, bad customer services, and bad Managment.
The delivery arrived within the window period. Two friendly delivery men brought in our new chair, unwrapped it and attached the legs to the chair within minutes. They were extremely efficient. I was very pleased with their service.
bad no help at all after pay
Went to ashly today for sofa shopping . Madelyn is the best . Great customer service experience . Great personality and great price . If I'll get it on time it will be an amazing furniture Shopping experience. Ask for Madelyn !!!
I had the best shopping experience with John Vasquez! Great associate not pushy! GreAt price!!
Don't go to this place !!! Bad Bad Bad Horrible, rude My wife and I went to buy a bedroom set and after waiting over 2-3 hours trying to get a good deal. After all, we requested to speak with a manager (Andre Hattoy) and all he did is sent his sale rep back advising us that no discounts and these are the final prices. This is our 3rd time coming back and the manager said to go to ( Jerome furniture store for cheaper prices). This is not a customer service and I will never come back again to Ashley's and make sure everyone knows the story and what kind of services Ashley's provide. The manager was full of attitude and disrespect and I really felt offended when he said to go to Jerome for cheap furniture.
Rachel was awesome, bought 2 perfectly in condition end tables, and she wasn't pushy at all! She also helped me with a few questions, and she gave me a special price! Ask for Rachel when you go in, she's really great!
Horrible, rude, pushy salesmen. Was approached by four salesmen while we were there. Was followed around the store and annoyed by several salesmen while I was just trying to look around with my brother. On top of being all around annoying and pushy, the salesmen made several sexist comments. One took it upon himself to comment on my outfit-- he said it was strange I was wearing a Batman shirt because I was a woman. I literally did not know how to respond-- just tried to walk away but he followed me around the store. Another salesman came up to my brother and said, "Man, don't you HATE shopping for furniture?" and then he rolled his eyes in my direction, implying that I had dragged the man furniture shopping because I have ovaries and therefore do not care about anything besides furniture. In fact, the salesman had completely misread the situation-- I was accompanying my brother and waiting around while he was looking at furniture. Several other salesmen approached us while we were there, randomly spouting facts about furniture we weren't even looking at. One was telling me how much entire living room sets cost and asked me if I understood how to read the price breakdown. We left this store quickly and went to another store where we experienced better customer service and bought a couch and a chair. I cannot express how much I hated the experience I had at this store. I can't wait to tell everyone about my horrible experience.
Nice, courteous people! The manager hooked us up! I'll recommend them to anyone!
I had a great experience with Ashley Furniture. The salesman was very helpful and showed me exactly what I was looking for. The delivery people were so informative and made me aware of the planned delivery time. The furniture was delivered and set up by professional and polite men.
Graet pricing , customer service and delivery.
I had a horrible experience at this store. I was told they do not do same day delivery, and since my husband and I work Monday-Friday we had to wait until Saturday. Despite having a phone number to reach us on, we did not get a call to confirm the delivery, so when I called to see what was going on I was told that they just didn't call and there was nothing they could do so I had to wait another week. When we called the store, the staff was rude and unprofessional. The once nice sale representative actually hung up on my husband while discussing the issue. I should have taken the sale representatives advise when she said, "If you want same day delivery, go to Jeromes."
I had a great fun experience with john Vasquez ,he's awesome !! GREAT DEALS
Rachel was awesome! Very personalized service, never pushy, and extremely knowledgeable. A very positive experience.
think twice before you buy something here.. i got my furniture here, and after two weeks its already broken. there is no return policy if you are not satisfied
Bought a bed that was to come with a gift card prior to a trip I had to go on, it was delivered with no issues. When I returned we realized that we never got the card, when we went on to ask about it they said they used it to give use the deal we got. When I said you never mentioned that they said i should have just known. I will never shop there again and I tell everyone at work (USMC) about the horrible experience.
I normally don't write reviews, but I had to do it this time. If you are thinking about shopping here, DON"T DO IT!! They have absolutely no idea what they are doing. The communication between the store and warehouse is nonexistent. After the purchase was made, they gave us a delivery date, which was changed due to my item being on back order (after I was told it was in stock!). I got calls almost everyday for about a month from these people. They want me to stay home every Saturday (probably for the rest of my life) to wait for the delivery that never came. One person would say it's available and can be delivered the other person would say it's on back order or damaged, but it will be delivered guaranteed on the delivery date they would give me. Well, I'm sitting here a month later and still no delivery. I got tired of the bullshit and cancelled the stupid order.
Worst protection plan ever. Do not ever purchase their protection plan. It's a waste of money. We purchased it and now that the recliner frame broke they don't want to fix it. "BS" I will never purchase anything from them anymore.
I got my sofa. Delivered on time. Everything was just perfect. I will go back again. Thank you guys!!
Good
The delivery guys were rude. I just love my recliner and thanks for the special price.
Took 3 weeks to delivered because sofa was back ordered but other than that everything went perfect drop off and setup coaches in 15 min and met the appointment window. Love the new coach!
I just recently purchased a bedroom set and a dining room set. My dining room set has been broken up into three different shipments and I was not told about that my last piece comes July 27 no family dinners now. My bedroom set was missing a piece. I was also never told that the mattress boxes were not included in my order. It's just been a very unhappy experience. My bedroom set was missing a piece. I was also never told that the mattress boxes were not included in my order. Buying furniture is supposed to be a very happy experience and a fun time for the family and this has not been fun at all.
My experience at Ashley Furniture was a really good one. Bittany assisted me in purchasing my new Recliner sofa and her customer service was excellent. We had shopped at a previous store and did not get the quality service like Brittany gave us a Ashley and that was the deciding factor in purchasing from Ashley Furniture.
This was my second time shopping at Ashley furniture and I love it. The delivery was on time. The price was okay
My Wife and I had a great experience with Ashley Furniture, our sales representative Richard Bajic was wonderful. We found a couch that we needed and for a great price.
Terrible customer service. Gino Ciccone is the worst human being I have ever had to deal with and I can't believe he actually manages and represents this company. I have been an Ashley credit card holder since 2009 and he made sure I will never spend another dime with this company.
Found a great dining table. Was reluctant to order from Ashley as I read some "yelp" reviews and was scared away of the delivery hassles. I found an equally nice one at Pier 1. I trust Pier 1 more but when Pier 1 dropped the ball and basically forever back ordered my table and then gave me the run around when I inquired, I went back to Ashley. The table is beautiful and I got it in less than 3 days. I loved the fact I could "schedule" the actual delivery to a Sat/Sun (when I am home). Drivers called and showed up on time, unpacked and setup the table for me. It was all very efficient and no issues with the table. I give them high marks. The only reason I didnt give 5 stars is the fact Ashley doesnt list price on their site. Honestly they would have lost my business over this if Pier 1 didnt backorder my table and no other store had what I wanted. When I was initially looking, I had at min 5 different websites up at one time to compare the products/pricing/shipping policy/availability, tax, etc. You can't do that with Ashley so i would forget the price. But for the fact I actually made it to their store and saw the table and remembered the price they would never have got my business. In the end my experience ordering the table and it arriving was very good. They did good by me. :)
I don't like to give negative reviews but I feel that Ashley Furniture really doesn't gear its business toward the customers. The short story is we bought a bed/mattress set that ended up being defective. They inspected and confirmed. We wanted a store credit to get a sofa instead, and when we showed up to look at sofas, the salesperson found my account and told us we had a $699 credit to the store. Awesome! So we picked out a great sofa set the next day. Upon check out we were told the credit was actually $460. Ummm. So turns out Ashley was going to take back our mattress but not the box spring.. it's a policy/warantee thing. What kind of logic is that? What am I suppose to do with a box spring if I'm not getting a mattress with the credit? They don't care, they don't see the obvious fail in this and would only issue me the $460 even though I want them to take the bed SET I bought back. I strongly feel they need to adjust their fine print. If you buy something as a set, you should be able to return return something as a set (especially a bed). I ended up forking over more money for the sofa I shouldn't have had to do. I will definitely not buy from them again.
Furniture quality was very disappointing
BEWARE OF ASHLEY FURNITURE HOMESTORE. My husband went in 2 weeks ago and fell in love with a sectional couch. We paid 1500 for a 14 piece living room set and were told delivery would be Feb. 15, and that we would get a call to confirm at least 2 days before. We got rid of our furniture to make room for the new and awaited our call for our furniture. Well we didn't get the call, so I called on Feb. 14 and asked what was up. Customer service said that delivery is set for FEB. 27th! She said to call my home store to fix the issue. I called and they said we could get our stuff on the 19th. But a few pieces would be delayed due to not being in stock. Fine. So on Feb. 17th we got a phone call from our store saying that we need to come into the store because the rug we were suppose to get was discontinued. We live 30 minutes away. We asked them if everything else is on schedule and they informed us that our accessories wouldn't be delivered until JULY. ..YUP, you read that right people. July! Are you kidding me? They said "But it's OK!..Just come pick new accessories and you can get it sooner! Umm..We don't want different accessories! We decided to cancel and they said we had to go in in person to cancel. So my poor husband drove all the way to Miramar to cancel the order only to get practically BEGGED to keep the order, getting asked "We'll take off 200...300..ect." "We don't want to lose your business!" Nope. What a bunch of BS. Don't go here unless you want to wait forever for your furniture and get the runaround about the dates and what's available.
We walked in and helped right away. The first visit we were just looking for a new couch and the next visit we knew which one we wanted. Rachel helped us with everything she made it so easy and and she was able to answer all the questions we had. I would definitely be purchasing more furniture with them.
I ordered 2 recliners on 12/13/2014 to be delivered as promised on 12/22/2014. I took off work and waited all day without a phone call. At 6:00 p.m. I called the store on MiraMar road and asked about delivery. I was told that it had been rescheduled to 12/30/2014, without even 1 phone call from them. Today 12/23/2014 I called customer service and waited awhile to speak with an agent. I finally spoke with an agent, and she told me the same thing, that it was scheduled for the 30th and she was sorry. I explained to her how dissatisfied I was, and that I was a return customer, and the least they could do was contact me! She Hung up on me!!! I will probably go down and cancel the order, and NEVER purchase from them again and make sure that I write negative reviews on blogs. If I would have been screaming, raising my voice or cursing, then she had every right to hang up! But I was not! What kind of customer service is that, when they hand up during mid sentence? Update 12/31/14 - The recliners were going to be delivered yesterday 12/30/14 as posted above. I received 2 confirmation calls, stating that the would be delivered between 2:30 - 6:30pm.on 12/30. On 12/30 I received a phone call from their warehouse, that the recliners did not arrive at their warehouse and would probably be delivered today 12/31, but she was going to call the store manager where I purchased them via debit card on 12/13/14 in the next few minutes. WELL, that call never came, and I am still waiting! This place has lost a future customer for sure, because of their lack of professional customer service!!!!!
For sofa's and sectionals, very limited variety in terms of design and quality. Just the color and finish may change, but design and quality remain same for almost all of their inventory.
Purchased a bedrroom set for my daughter. Excellent value, and awesome selection. Way better selection AND prices than other local furniture places. Our Sales guy Miguel was also great. No pressure, and very nice. I highly recommend him. Miguel informed us that Ashley's is now a corporate store, (not franchised) so they have the best prices. Will definitely refer friends and go back.
Purchased over $4,000 in bedroom and dining room furniture on 8/18/14 with delivery promised on 9/13/14 (Ashley is a storefront only..don't expect a quick turnaround time). On 9/12/14 I called the store to ask why I hadn't received a confirmation call of delivery time. I was informed that 1) all deliveries have to be rescheduled 2) Ashley Homestore on Miramar Rd. was a franchise and Ashley Corporate is taking over and closed the store for a week of remodeling and 3) they do not have enough resources to notify customers that have paid for and been promised delivery of items. I spoke to the Regional Manager and they rescheduled the delivery for 9/17 between 1-4. At 6pm I called the manager again and received a call back from the delivery driver who stated they were 45 minutes away doing a delivery in Mira Mesa and at that rate, with the weather, they wouldn't have made it to my house until after 9pm- I was unable to wait any longer as my daughter was in the hospital and I had to return to her. I was then promised a delivery on 9/18...that didn't happen. On 9/19, I was called by Ashley delivery and was informed that they could only deliver 2 bunky boards and 4 dining room chairs...the furniture that I had been told was already on the truck and would be their 2nd stop now apparently disappeared. I have cancelled my order entirely and will have to wait for a refund even though I have already paid one installment payment with interest on my credit card. I wish I had checked reviews on Yelp prior to this horrific experience as it is obvious that my experience is standard business practice.
Loved the no pressure buying experience at Ashleys. They've taken away the commission based model of sales, making it very relaxed for the customer. Great selection of furniture, and a lot of helpful staff to show you around. Some of the stuff I bought wasn't immediately available for delivery. Whatever came through was quick, efficient and very professional. The delivery guys were friendly and set up the bed and dining table within 30 minutes. I was very impressed with the service. Overall super experience, would definitely recommend Ashleys to friends and family.
I went shopping for living room furniture for my new apartment. The store had a great selection to choose from. The helpful and informative, they even found a discount I didn't realize I qualified for. The delivery was per the scheduled time and the guys were professional and quick.
Worst delivery drivers, period. These guys leaned my new mattress up against my brand new window blinds, smashing and permanently deforming them. When I asked that they pay for a replacement the drivers flat out denied having done so. To make matters worse, their delivery truck parks in front of my business every morning in a RED zone, blocking our customers from being able to access our shop. Do yourself a favor and stay away from Ashley's furniture delivery at any cost.
I had an awesome experience shopping at Ashley! The salesperson was very friendly and not at all pushy. He was so confident in their low prices that he gave me directions to other furniture stores so I could see how they compared. Sure enough, I was back at Ashley within two hours ready two purchase two gorgeous couches. The delivery went as smoothly as the rest of the buying experience and I love my sofa and love seat!
Their return policy sucks.
Just received our brand new sectional from Ashley Furniture store in Miramar and we love it. I highly recommend them, we had a great experience with them after visiting Jerome's that same day (awful place). The customer service we received was great, they were not pushy and let us take our time while not breathing down our back during the whole process. Our salesman was very knowledgeable and did not overdo it trying to make a sale. They have a great selection and great prices I was pretty impressed with the whole process, even the delivery guys were pretty cool. Usually I hate furniture shopping but I now know where I will go when I need any kind of furniture.
I enjoy it when things work as expected. This time they exceeded my expectations. Received an automated call just prior to delivery, they arrived on time, and everyone was very professional and courteous.
The sales personnel at Ashley's had the perfect mix of pleasant and available, without being pushy! My husband and I felt absolutely no pressure and had a lovely time shopping around the space. The room packages were a great deal and the staff helped us out even when we were in a rush. They got the paperwork routed in amazing time. The delivery personnel were wonderful as well, and brought all items up expediently and in tact. They also let us inspect the pieces before they left and removed all packing materials. We were very satisfied!
We bought the sofa sets in this store. Huge inventory, and the staff is so knowledgeable. We got all our questions were answered at the time of purchase.
Excellent customer service!! Love my new living room set, the service was great and got a good deal, I will definitely recommend it .
It was a pleasant experience to buy a new mattress at Ashley Furniture Home Store. The salesman was a very dedicated person with patient and good knowledge of the characteristics of the stock. We got our mattress on time and my husband and I are very happy with our purchase.
Low pressure, good variety of pricepoints/quality. They also will work with you on the price. Ashley furniture is a furniture builder.. the stores are franchises that sell the stuff (and other brands) that the Ashley makes. Prices vary from store to store and are negotiable... so do your research and you will be even happier!! I would rather pay a little more to support a local business and have a brick and mortar I can go to if there is a problem.
We once again had an excellent experience at Ashley's! We were in search of a bedroom set and our sales associate, Jerome, was a great help to our quest. He took the time to truly understand our needs and tastes and was able to show us a perfect selection from which to choose. We selected an entire bedroom suite, inclusive of a great mattress from Ashley's name brand selection upstairs. Our delivery was prompt and the technicians were able to put the set together while taking great pains to make sure everything from truck to setup was done with respect to our home. We are just pleased as punch with the entire experience!
Man how I wish I had read the reviews before I tangled with these sterling examples of bottom feeding liars. Georgia, the "manager" has the personal integrity of an ant crap. She's about as charming as a spitting cobra with a 30 year, two pack a day smoking habit. To describe the atmosphere in a single word I would have to say "predatory," or perhaps "desperate." AVOID AT ALL COST!
Names aj.. Walked in looking at the bed that i wanted to buy. Here at the mira mesa location. and nobody asked if i need help. I had a couple employees made eye contact with me but yet nobody made attempt to ask if i needed help. I give ashley funiture 4 thunmbs down . But i did get a goodbye tho from a lady..
We purchased a reclining sofa from this place just over a year ago. The display seemed so perfect, the salesman stands behind the quality claiming that has a satisfaction guarantee. You get a crippled mechanical sofa to start. What ! The technician arrives after your complaint, said this is the best he can do and that every sofa feels a little different. Mine was leaning to the left as you recline. The next technician, after my phone call, took the sofa apart in the living room and found a missing screw. Beware that this company just wants you off their list. It's up to you to demand a good product.
The sales people and customer service in store fairly decent. I however will NEVER NEVER order from them again. Bought a bed set for my daughter and a full living room set 3 months ago and got a delivery date. They call 2 days before saying some of the pieces weren't in and it would be another month. I mean come on my daughters bed???? I threw a fit they still weren't workable. Called the store manager directly. she said she would give a piece from the floor that was slightly damaged but will work till the good piece comes.....Lets see if it actually does.
For additional details on the offers on this page, click here to learn more.
0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.