Ashley Store | San Diego, CA 92126

Friendly and very helpful sale

Very good customer service, I ordered over the phone and it was very easy.

Ashley is where I buy all of my furniture. I stopped by to look at accessory items as I’m staging my home. The sales person (MM) who “did not help” me was the rudest person I could think of encountering. I only found one item that I wanted to purchase today.l, a set of dishes. She did not individually wrap a set of dishes. She was clanking stone ware against each other as she shoved cups and bowls in a plastic bag that obviously was going to break. She abruptly said, “you know, if this breaks, it’s on you” as she slammed the stoneware in the bag. We asked for additional bags and was told we could go OURSELVES to customer service to get them. She was BEYOND rude. Even her coworker had told her that she would need to secure the dishes in multiple bags as the small plastic bags were not meant for heavy items. She shoved 16 pieces of stoneware (unwrapped) in 2 small bags. We did not get a farewell or any type of customary goodbye. This woman was completely unprofessional and she not be working in sales if she doesn’t like completing basic customer service. How rude!

Ashley is where I buy all of my furniture. I stopped by to look at accessory items as I’m staging my home. The sales person who “did not help” me was the rudest person I could think of encountering. I only found one item that I wanted to purchase today.l, a set of dishes. She did not individually wrap a set of dishes. She was clanking stone ware against each other as she shoved cups and bowls in a plastic bag that obviously was going to break. She abruptly said, “you know, if this breaks, it’s on you” as she slammed the stoneware in the bag. We asked for additional bags and was told we could go OURSELVES to customer service to get them. She was BEYOND rude. Even her coworker had told her that she would need to secure the dishes in multiple bags as the small plastic bags were not meant for heavy items. She shoved 16 pieces of stoneware (unwrapped) in 2 small bags. We did not get a farewell or any type of customary goodbye. This woman was completely unprofessional and she not be working in sales if she doesn’t like completing basic customer service. How rude!

We’ve been buying Ashley furnitures for about 2 decades now. We’ve always had a good experience with Ashley. This time we got a couple of furnitures and was assisted by Mindie Kang. She was very knowledgeable, helpful and very sweet. She helped us without the pressure of buying anything we don’t want. We had a problem with our box spring (being too high) and I reached out to her about it. She went above and beyond to make sure Ashley will take care of it. We appreciate her manager Andre for helping us out as well and getting the new box spring delivered. We will always come back to Ashley. We had great customer service which is lacking these days. Please look for Mindie if you happen to shop there. She will take good care of you :)

Find Mr. Sam! The best

Add this seller it’s the greatest one. He’s sold one so quick.

(Translated by Google) Excellent delivery service, very kind to leave the furniture at home. The seller is very equal and attentive. Helped us find what we really needed (Original) Excelente servicio de delivery, muy amables al dejar el mueble en la casa. El vendedor muy se igual y atento. Nos ayudó a encontrar lo que realmente necesitábamos