Ashley | San Diego, CA 92126

Bought furniture here

Lots of furniture on display and laid out by sections almost too much furniture in one store. Salesperson definitely on commission and will follow

By far the worst experience I have ever experienced with any store. Naz, my sales associate was the most unorganized. It took close to four hours to actually purchase something there. Next, my items were all supposed to be delivered three days later. I took time off from work to ensure I was there as requested and only 3 of 12 items came there. Ashley's HQ said that one of my receipts was missing. I let them know I signed everything and turned it in that day. I called Naz and his response was everything was turned in. I get a call the next day about the delivery coming on Saturday and I let them know I have a very important event, which I paid for that I need to be at and these are the hours the delivery has to happen between. I was told, by Naz again, this will happen. To my surprise on my way to my event I am getting a call that the delivery will be there during the middle of my event. I hate writing reviews such as these, but this is just not acceptable. I lost a lot all because of one individual's irresponsible actions.

I went in today to test out mattresses to purchase, and Mo Mo was amazing and patient while helping me find a plush mattress. I would absolutely recommend him when you come in for any piece of furniture, I have never had a better experience as a buyer as I did this morning. Thank you MoMo for all your help today.

My wife and I went to Ashley furniture store to look for sofas. Our sales associate was Yama Abbassi and his level of customer service was exemplary. We told him our requirements and he took us to several models to try the fit. He asked pertinent questions and was very patient in understanding our answers. In no sense did we feel any pressure to make a quick decision just so he could make a sale. Yama helped us find exactly what we were looking for and made two very happy, satisfied customers. Great job, Yama !!!

Good quality, reasonably priced, and great people! Shout out to Aida, Nidal, Andre, and Virginia. Will definitely come back!

I am editing my rating from 5 stars to 2. BEWARE do no purchase the furniture protection plan as they deny every claim!! I was promised by my sales rep a refund if I had any issues and he told me to contact him right away if I did have a issue, of course I was hesitant because Guardsman and other furniture protections were never up to par but he promised this service was great and if I had any issues at all he would refund me the 350.00. I only put ptotection on my sofa, ottoman and chair and half , So I called customer service sent him a message asking for his email so he could assist me with no reply, I have now messaged Yama again in hopes to get some assistance, I will update this review once I get a response to see how this plays out. I rather take my 350.00 at this point and buy a professional cleaning agent and do it myself . DO NOT WASTE YOUR MONEY AND READ REVIEWS FOR PRTOTECT ALL THEY HAVE 1 STAR. They denied my claim stating everyday soiling is not covered even though my dogs muddied my couches and the mud smeared everywhere, I was told it covered all cleaning accidents but that was not true.

HUGE building that is hard to miss. They have packed it full of furniture for any and every room in your house. Sales people are very helpful and not hovering over you. The sale prices were pretty decent as well.