Ashley HomeStore San Diego, CA 92126

It was a pleasant experience to buy a new mattress at Ashley Furniture Home Store. The salesman was a very dedicated person with patient and good knowledge of the characteristics of the stock. We got our mattress on time and my husband and I are very happy with our purchase.

I enjoy it when things work as expected. This time they exceeded my expectations. Received an automated call just prior to delivery, they arrived on time, and everyone was very professional and courteous.

The sales personnel at Ashley's had the perfect mix of pleasant and available, without being pushy! My husband and I felt absolutely no pressure and had a lovely time shopping around the space. The room packages were a great deal and the staff helped us out even when we were in a rush. They got the paperwork routed in amazing time. The delivery personnel were wonderful as well, and brought all items up expediently and in tact. They also let us inspect the pieces before they left and removed all packing materials. We were very satisfied!

I had an awesome experience shopping at Ashley! The salesperson was very friendly and not at all pushy. He was so confident in their low prices that he gave me directions to other furniture stores so I could see how they compared. Sure enough, I was back at Ashley within two hours ready two purchase two gorgeous couches. The delivery went as smoothly as the rest of the buying experience and I love my sofa and love seat!

Purchased a bedrroom set for my daughter. Excellent value, and awesome selection. Way better selection AND prices than other local furniture places. Our Sales guy Miguel was also great. No pressure, and very nice. I highly recommend him. Miguel informed us that Ashley's is now a corporate store, (not franchised) so they have the best prices. Will definitely refer friends and go back.

I got my sofa. Delivered on time. Everything was just perfect. I will go back again. Thank you guys!!

I had a great fun experience with john Vasquez ,he's awesome !! GREAT DEALS

Rachel was awesome! Very personalized service, never pushy, and extremely knowledgeable. A very positive experience.

Rachel was awesome, bought 2 perfectly in condition end tables, and she wasn't pushy at all! She also helped me with a few questions, and she gave me a special price! Ask for Rachel when you go in, she's really great!

Low pressure, good variety of pricepoints/quality. They also will work with you on the price. Ashley furniture is a furniture builder.. the stores are franchises that sell the stuff (and other brands) that the Ashley makes. Prices vary from store to store and are negotiable... so do your research and you will be even happier!! I would rather pay a little more to support a local business and have a brick and mortar I can go to if there is a problem.

Found a great dining table. Was reluctant to order from Ashley as I read some "yelp" reviews and was scared away of the delivery hassles. I found an equally nice one at Pier 1. I trust Pier 1 more but when Pier 1 dropped the ball and basically forever back ordered my table and then gave me the run around when I inquired, I went back to Ashley. The table is beautiful and I got it in less than 3 days. I loved the fact I could "schedule" the actual delivery to a Sat/Sun (when I am home). Drivers called and showed up on time, unpacked and setup the table for me. It was all very efficient and no issues with the table. I give them high marks. The only reason I didnt give 5 stars is the fact Ashley doesnt list price on their site. Honestly they would have lost my business over this if Pier 1 didnt backorder my table and no other store had what I wanted. When I was initially looking, I had at min 5 different websites up at one time to compare the products/pricing/shipping policy/availability, tax, etc. You can't do that with Ashley so i would forget the price. But for the fact I actually made it to their store and saw the table and remembered the price they would never have got my business. In the end my experience ordering the table and it arriving was very good. They did good by me. :)

My experience at Ashley Furniture was a really good one. Bittany assisted me in purchasing my new Recliner sofa and her customer service was excellent. We had shopped at a previous store and did not get the quality service like Brittany gave us a Ashley and that was the deciding factor in purchasing from Ashley Furniture.

Took 3 weeks to delivered because sofa was back ordered but other than that everything went perfect drop off and setup coaches in 15 min and met the appointment window. Love the new coach!

A little annoying salespeople, but good selection.

Furniture quality was very disappointing

(Translated by Google) Acceptable furniture, but once you have purchased the product, the service is bad. You are only interested before buying, poor tracking, etc. (Original) Muebles aceptables, pero una vez que has comprado el producto, el servicio es malo. Solo les interesas hasta antes de comprar, mal seguimiento, etc.

The sales people and customer service in store fairly decent. I however will NEVER NEVER order from them again. Bought a bed set for my daughter and a full living room set 3 months ago and got a delivery date. They call 2 days before saying some of the pieces weren't in and it would be another month. I mean come on my daughters bed???? I threw a fit they still weren't workable. Called the store manager directly. she said she would give a piece from the floor that was slightly damaged but will work till the good piece comes.....Lets see if it actually does.

The sales people and customer service in store fairly decent. I however will NEVER NEVER order from them again. Bought a bed set for my daughter and a full living room set 3 months ago and got a delivery date. They call 2 days before saying some of the pieces weren't in and it would be another month. I mean come on my daughters bed???? I threw a fit they still weren't workable. Called the store manager directly. she said she would give a piece from the floor that was slightly damaged but will work till the good piece comes.....Lets see if it actually does.

Man how I wish I had read the reviews before I tangled with these sterling examples of bottom feeding liars. Georgia, the "manager" has the personal integrity of an ant crap. She's about as charming as a spitting cobra with a 30 year, two pack a day smoking habit. To describe the atmosphere in a single word I would have to say "predatory," or perhaps "desperate." AVOID AT ALL COST!

I don't like to give negative reviews but I feel that Ashley Furniture really doesn't gear its business toward the customers. The short story is we bought a bed/mattress set that ended up being defective. They inspected and confirmed. We wanted a store credit to get a sofa instead, and when we showed up to look at sofas, the salesperson found my account and told us we had a $699 credit to the store. Awesome! So we picked out a great sofa set the next day. Upon check out we were told the credit was actually $460. Ummm. So turns out Ashley was going to take back our mattress but not the box spring.. it's a policy/warantee thing. What kind of logic is that? What am I suppose to do with a box spring if I'm not getting a mattress with the credit? They don't care, they don't see the obvious fail in this and would only issue me the $460 even though I want them to take the bed SET I bought back. I strongly feel they need to adjust their fine print. If you buy something as a set, you should be able to return return something as a set (especially a bed). I ended up forking over more money for the sofa I shouldn't have had to do. I will definitely not buy from them again.