Ashley HomeStore San Diego, CA 92126

The Ashley delivery team was very conscientious and kept us updated. We had a 9-1pm delivery window but they were ready to deliver by 8am. Their first automated call came in at 6:40am which was frustrating, but I had their customer service number and called them about waiting until 8am. They were delivering to a commercial property, and we needed to wait until business hours. The driver called to clarify and we accepted them early. We are very happy with our purchase!

Bill gave me an awesome deal on a sofa set. Highly recommended.

If you are looking for a change with best deal, this is the best place. Just compare the prices

Good furniture Good discount

My wife and I want to give a big shout shout-out to Zac who made our first furniture easy and stress free. We went in about a week ago and Zac helped us a lot on finding the perfect couch for our new place. He also shared his excitement for us for choosing Ashley Furniture. He was very knowledgeable about the product he was showing us in the showroom. He wasn't pushy on selling us anything else and was very patient with us. For sure we'll be purchasing more furniture in the future from Ashley and hope we can be attended by Zac again.

Rebecca is a great patient sales associate. Highly recommend her for your purchases.

Great store good quality furniture

Julian was super awesome and very professional. It was really refreshing to have someone so down to earth and not forciably trying to push a sell. He showed us quite a few different options until we were happy with the furniture we liked and found. He made the whole process pretty easy and definitely made us like Ashley’s over other furniture shops. If you’re going to be looking for furniture check their store first before anywhere else and ask for Julian.

Store was very busy I found what I wanted with no help then I told a girl what I wanted and bought it wish I had been there when it was not so busy and then I would have received better customer service

Helpful staff

I ordered this mattress 6 weeks prior and was told 90 minutes the day of the delivery time that my mattress was out of stock and would not be available until July 27th. I called the online department who told me a new mattress was out of the question and I should get a refund and shop on Amazon. Not satisfied with that I called and informed Ashley Furniture I was waiting on the mattress so I could move out of the hotel in my new city of San Diego where I just accepted a job. Ashley informed me I could do nothing to get a mattress and instead I had to stay longer in my hotel, costing $300. I instead went to Mattress Firm and got a mattress there. Only go elsewhere but DO NOT USE ASHLEY FURNITURE.

They tried to sneak in $49.99 5 year protection plan without my consent. When I complained to manager he gave me the excuse that the employee was new. She knew exactly what she was doing because she even pulled out a pamphlet for the protection plan and had it ready next to my paperwork. That was the red flag, I checked my receipt wondering if she included that and sure enough it was there. Still haven't gotten my $50 back yet either

WORST experience EVER!!! Extremely disappointed in this store- PLEASE DO NOT WASTE YOUR MONEY HERE. I really wish that I would have read some of the reviews on here before making a purchase her. Seriously, I purchased a couch at over 2K only for it to arrive late, wrong parts being delivered, couch not functioning and more importantly- the customer service is garbage. I've had to make 3 trips to this store only for them to send me away with false promises. I have been promised a gift card 3x now- although I would rather burn the card than use it at this store, but it is more about the constant lies and false promises that sends me over the edge. Whatever you do- don't shop here. You're better off shopping at a thrift store. Please see Better Business Bureau for additional reviews of people with similar experiences to mine :(