Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in San Diego, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
The Ashley Store in San Diego, CA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Excellent customer services, very knowledgeable on all the products , thank you so much to TONY , if you stop by Ashley you should definitely ask for him !
The experience dealing with this store/company has been abysmal. We purchased a multi-piece sectional on 11/10 and told it would be delivered on 11/19. We removed our old couches to prepare, and on 11/18 were informed of a delay due to “backordering”, pushing the delivery to 11/27 instead. Shouldn’t they have been able to see that it was backordered originally? After much hassle of speaking to a human being we were able to get the delivery moved up to 11/21, after the pieces came in to a warehouse. Delivery was fine but immediately, like IMMEDIATELY we saw that a piece was broken (picture here). Attempting to get that resolved is its own hassle, as it’s impossible to get hold of anyone who can actually assist. TBD on when they’ll be able to replace this very broken piece. So much unnecessary stress right before hosting for the holiday - no thank you.
We went there to buy a sofa and Mr. Jimmy was there to assist us, who was very freindly and courteous. Not to mention, collection was wide and we found what we were looking for.
I came to Ashley’s to browse for some couches . Marie approached me immediately and answered all my questions on the new furniture we got . Steve the manager and Marie were amazing very helpful and knowledgeable on all their products . Thank you both for all your help .
Jimmy was a pleasure to work with. We found everything we were looking for at a reasonable price.
Good selection! Had a great experience, foud just what I needed to complete my new home. Thanks again for all your help, James!!! 😊
I recently visited Ashley Home store and had a fantastic experience. The store has a wide selection of high-quality furniture, and the manager James & Marie were incredibly helpful and knowledgeable. They took the time to understand my needs and helped me find the perfect pieces for my home.They even provided us with sweet treats, which was a lovely touch! I highly recommend to go to James the manager & Ms. Marie for any home needs! Excellent customer service <3 Thank you.
Marie was the best customer service EVER if you need furniture please go see her , she will get you right !!!!!!
We tried to purchase something and could not. The supervisor, Virginia, was rude and completely unhelpful, like she didn’t care. We were told we could not check out until the associate was finished with their current customer. We left, without purchasing anything.
Jimmy M. did an amazing job helping us find the right couch!! He was patient and took the time to make sure all of our questions were answered. The overall experience was wonderful with all the help we received from all of the staff we encountered!
Marie was amazing! She got us an amazing deal furnishing our 3 bedroom 3 bathroom townhouse with solid furniture that is a block from the beach. This furniture will compliment our wolf/subzero/cove kitchen, and ocean view location! Thank you so much!!
Marie took excellent care of what I was looking for and got it done quickly.
Marie gave us the best customer service!
definitely recommend james
Found everything I needed and beats IKEA quality! Great customer service
awesome service, manager got me the best deal in town.
Nice place to shop within your range. Could be more could be less.
Marie was the best! Helped us so much, made us feel very taken care of. So excited for our couch!
Shoutout to Marie and Steve they help me out with a bed frame and therapeutic mattress
Ashley has such an incredible selection. And Jimmy was a phenomenal employee who made things so easy. I know where I’m getting all of my furniture from now on.
I had a great experience with Ashley furniture! We live in Iowa and are moving to San Diego. We went to then Iowa City store and found items we loved. Christy helped us, and spent so much time and was so caring. She then sent us to work with the store in San Diego, where we were able to handle the order and delivery details over the phone. We worked with Marie, who is a rockstar. We don’t have our furniture yet, but are hopeful all goes well with delivery and set up.
Berry helpful sales person love our couch!
Marie was amazing and very helpful. Everything was smooth and had a great experience.
Perfect experience with Marie 👍she’s so professional and patient 👏 Steven brown was very helpful and so friendly manger and I like how he helped me out with fill my whole home
Great service and very knowledgeable!
I got a beautiful Cal King Bed and 2 bedside tables for a great price and they are beautiful in the room. They are very nice quality. I’m very pleased with my purchase
Ashley Home Store was terrific to work with. Mindy was our sales rep and she was very responsive and helpful. Delivery of the furniture was fast and the delivery men were very careful with the furniture and respectful of their surroundings ( walls, stairs, other furniture, etc,) Ashley Home staff communicated about the delivery every step of the way. And not to mention we love the furniture 😀
Our sales rep gave us some great decor advice @ checked measurements to make sure everything would fit. He knows a lot about the products available: our sofa has washable cushions! He even helped selecting our recliner! He also let us know about follow-up: emails etc. And we discussed delivery day. Such valuable info! We’ll return for additional items as need arises! Thanks Mimi!
Our shopping experience was professionally handled. Sales staff were knowledgeable and helpful.
I found the exact dining room set that I was looking for, thanks to salesman Jimmy Maria. He pointed me in the right direction and showed me options then gave me space so I could take my time finding the perfect set. Highly recommend!
Great service, was attended Marie
Looking for a deep couch with comfort in mind. Our son bought one first and we liked it on a recent visit to seattle. Style and material were the answer. Happy with the set so far.
The people have been very nice & helpful always going the xtra mile to make sure we got all the discounts that were available.☺️
The store has variety to choose from and the sales person Momo was very knowledgeable of his craft easy to talk to.
Under new management - Winter 2024!! Much cleaner, easy to find things and nice sales people! Do your holiday shopping now! Would recommend the furniture protection for five years!
Marie went above and beyond! She is so kind and helpful, definitely recommend working with her for everything, especially a mattress!
Amazing customer service, had help finding everything I wanted. Go to marie for the best sales and great deals!
They have a very bad return policy
Marie was super great and so nice! She helped my wife and I choose exactly what we wanted. I would most definitely recommend a friend to come to Ashley’s and shop and get help from Marie and James. They were incredible! 🫡
Marie was great and has a great smile.
Great experience. Fast and friendly service. Marie was awesome!
Marie was awesome!
Salesperson Marie was amazing, she was both professional and fun to work with! We came in to look at a few sectionals but felt confident enough to purchase one on the spot. She was great with our energetic 2 year old being with us and we're impressed with the warranties the sectional comes with.
5-stars for Marie!!! She totally helped me feel comfortable with my purchase of the lindyn loveseat with chaise. SO excited and thankful for the great customer service!
Marie De Delva was great!! Friendly and so knowledgable!
My experience at Ashley has been great, thanks to Marie! She’s so warm and kind, and if you need help, she would be the right person to go to :)
I had a very positive experience at this location. I was helped by Momo, who was very kind and took the time to show me the best mattresses that would suit my needs. He also helped me pick out a bed frame and recliner chair and was able to get a great deal for me.
We worked with Marie and she helped us get the perfect couch and mattress for our new home! Thank you very much!
Marie was an amazing help!! Thank you so much and we're looking forward to getting our fancy furniture!
Marie was the best! Most helpful, had lots of experience and product knowledge. Not pushy, just helpful. Highly recommend her!
Shout out to Marie ! Came into Ashley today and she was the greatest ever. Very knowledgeable on all the furniture etc.. thank you again!
Really bad experience with sales representative ‘Momo’. Lost a potential sale and a loyal customer.
Probably the worst Ashley store experience ever. We were greeted by a person named Momo, who was not interested in selling or answering any questions. We went there with clear intention to buy a king bed but unfortunately this guy just didn’t want to sell. Ashley just lost a long loyal customer.
Marie was a great help in finding our sofa for our living room. Easy and quick process. Definitely would come back!
Jimmy was really cool, let us do our thing and made it easy to make a decision. Found a very affordable couch purchase!
Jimmy was GREAT! Very helpful in helping us pick the perfect couch. Price was beyond fair, and the process was super easy. Thank you Jimmy!
Deceptive Financing Practices – Buyer Beware I purchased furniture from Ashley under the impression that I was signing up for a 5-year, no interest payment plan. What they failed to disclose was that they had split my purchase into two separate agreements, with a large portion on a 12-month payment schedule. When I reached the 12-month mark, I was hit with thousands of dollars in interest charges. Attempts to resolve this were completely denied. This kind of shady business practice is incredibly deceptive. I would highly recommend avoiding Ashley Furniture and their financing options. Buyer beware!
Working with Marie was amazing! She made our experience smooth and helped get us the best deal🫶🏼
I had an amazing experience at the Ashley Furniture store in Miramar thanks to Marie! From the moment I walked in, she was warm, welcoming, and incredibly knowledgeable. She helped me find the perfect furniture for my home, offering great suggestions that fit my style and budget. Marie went above and beyond to ensure I was satisfied with my choices, and her customer service was outstanding. I highly recommend visiting Marie if you’re looking for quality furniture and a fantastic shopping experience. Five stars all the way!
Marie was super helpful and engaging with us while we were picking out the right dining room table. She was also super nice and passionate about helping her customers find the perfect piece of furniture for their home!
Worked with Marie to furnish pretty much my entire apartment. She spent almost 4 hours with us to get everything we need. Amazing service!
Amazing furniture at an even better price. Their products were good quality and looked perfect in our apartment and cost significantly less than other furniture stores I visited. Jimmy was exceptionally helpful!
Marie was very knowledgeable and helped us find everything we needed. Will definitely recommend to friends and family!
I was pleased with the couch and carpet I bought from Ashley—both were reasonably priced and of high quality. However, I am now reconsidering purchasing a bed frame from them due to a troubling experience with their delivery driver. The driver exhibited unprofessional and inappropriate behavior, asking intrusive questions about my personal life and relationship status and making me feel uncomfortable in my own home. Additionally, he contacted me on my personal number after the delivery without my consent. I am concerned for my safety as this individual now has my address, phone number, and full name. While I understand the delivery service is outsourced, Ashley Furniture is ultimately responsible for the actions of its representatives. I no longer feel comfortable using their services, as I am worried about encountering similar issues in the future. Moreover, I find it difficult to report such behavior, which only adds to my sense of insecurity. Consequently, I will not be returning to Ashley Furniture.
Marie has been nothing but amazing. She greeted us from our first step in the store. Advised me with regards to Acima to the tee and was able to find me exactly what I wanted within my price range. A wonderful personality and the knowledge you expect from them. The store itself is huge and stocked with more variety than I expected. IKEA could never lol. The process was smooth and easy. My main job was to sit, relax, and wait. Thank you Marie!
It's a big store with many options. Only thing is that you need to understand that the customers sometimes need space to see around and sit on sofas to get a feeling. Having someone follow you on your tail is very uncomfortable and probably the reason why we ended up not buying what we liked.
My boyfriend and I went to buy dresser drawers and counter chairs! David was exceptional to work with! David gave us great advice, had great customer service and was really easy to work with. We enjoyed our time and look forward to coming back again soon!
Appreciated the manger at the store being thorough and quick in helping us purchase our furniture. I’d recommend working direct with management versus direct with the sales team on floor. Your experience will be much better
Marie made this experience phenomenal and worked with us to find a dream couch. Thank you!
David gave me a great experience at Ashley Furniture! I needed a new mattress but really wasn't sure what I was looking for. David took his time and showed me several mattresses, helping me narrow down my needs, explaining benefits and features, and having me test out the models until I found the perfect one. He was so helpful and not pushy at all; he's a true professional. I'd definitely come back and see him in the future if I needed other furniture. If you need a great night's sleep or just want to get some new furniture for your house, come here and ask for David! ♥
Marie really knows her stuff! Knows the sleep department inside and out and how to match you up with your needs.
My husband and I went in for the very first time looking for a couch and a dining table and we came out with both! Andres was very helpful and explained how the purchase and delivery were going to work and he answered all of our questions! Great service and easy to shop!
Excellent service, David was very helpful and made the whole process very easy for us
David was very helpful in our purchase for a new mattress and bedroom furniture. I loved that he was informative and never pushy. Always ask for David, you will not be disappointed. I am definitely coming back!! ⭐️⭐️⭐️⭐️⭐️
Marie and Puya were very helpful and professional during the process. We appreciate their service and will definitely recommend going to their store in the future.
Had a great time shopping at Ashley’s! Went in to canvas some couches & other items and David was really knowledgeable and had great advice! Ended up coming back to order our couch that we really enjoy now!
Wonderful customer service, excited to receive my couch!
David was awesome and got us what we wanted.
David is excellent communication, great empathy, effective problem solving , provides attentive service and excellent service. .Awesome job. Thank you we appreciate
Robert ,Virginia & Tisha are awesome, excellent customer service. I had a great experience purchasing a couch from this location.
David was great help with all our furniture questions!
David is the Best. He helped me a lot and explained everything. Made my wife and me a happy camper with the help of David.
David was a great salesman. Helped us find a great platform frame for a twin bed.
Farah is so knowledgeable and helpful.
Mr. Jimmy was so helpful, kind and respectful. He made it so easy and hassle free to choose, purchase and walk out feeling satisfied and excited for our new furniture. I know we will keep coming back to this location to come back for Jimmy’s assistance. :)
I had a great experience here! Robert was super kind and helpful. My baby boy was shopping with me, so my hands were a bit full. Robert loaded all the art into my car. The art, by the way, was purchased at a very low price! Make sure to check out the clearance section!
Jimmy was great helping us find a couch for our new home. We are so excited with what we picked out and can’t wait for movie night at our place!!!
I had a problem with the color of my coffee table after it was replaced because of an issue. I went into the store and spoke with Virgina who in charge of the Customer Service department. She was super positive and willing to help me. She was able to order me a new table top and put my wife and I at ease. You can tell she went above and beyond and I couldn’t be more appreciative! Thank you Virgina
Jimmy was a big help finding the right bed for us.
Jimmy was so helpful and patient. Will go to Jimmy again when we need another purchase!
Pouya and Tish are Amazing!!!! They were both so helpful!
Good collection, great service!
My husband and I visited Ashley Furniture yesterday and were warmly greeted by Mo Mo. He listened attentively to our needs and was incredibly professional, patient, pleasant, and helpful. Mo Mo never tried to push any deals or suggest what we should buy. His manager, Pouya, was equally professional, patient, pleasant, and helpful. We purchased us a full bedroom and patio set. The exceptional service is why we have been loyal customers of Ashley Furniture for 10 years, and we plan to continue for another 10 years. Thank you & Kind regards, Jamel & Jacquelyn
Jimmy Maria wasn’t only the kindest sales representative but he was definitely very supportive and knowledgeable. The management team was introduced to me too and they were very kind. Store manager has a 5 star dress appearance too. Thank you Ashely Team for the easy shopping experience.
Mr. Jimmy Maria was able to effectively and efficiently help us find the right piece of furniture within our budget. He was excellent and incredibly knowledgeable. Recommend Ashely furniture and in particular, Mr. Jimmy 100%
My experience here at Ashley is excellent. Mindie is very considerate and thoughtful. She suggested a great dining set and sectional sofa to match the style of my home.
Very good experience with Farrah and Andres the manager. Thanks
Jimmy was great, I could tell how much he wanted to help us with our purchase.
I bought an entire bedroom set and kitchen chairs here, including the 5 year warranty, and was never once told there is a zero return policy. I dropped thousands of dollars at this store and once the furniture was in place at my home I decided the night stands were a little too large for the area. I even kept them wrapped and in perfect condition and called to see about returning them for something smaller but apparently they will not allow that and now I have two $450 nightstands that I have to work around. I liked the store before this and have shopped there previously but I am so angry this is the policy they have in place. It feels very disrespectful and I regret ever having been a customer.
Great service. Jimmy Maria provided excellent service! Answered all my questions very friendly .
Mindy was fantastic and helped me with all I needed for my new move!!! Thrilled with my experience
I recently bought a bedroom set and mattress from Ashley Furniture, and I couldn’t be more pleased with my purchase. From start to finish, the experience was seamless and enjoyable. The quality of the bedroom set is exceptional—solid construction, beautiful design. The mattress is incredibly comfortable, providing the perfect balance of support and softness for a great night’s sleep. The customer service was outstanding. The staff was knowledgeable, friendly, and helped us find exactly what we were looking for without any pressure. Delivery was prompt and professional, with the team taking great care to set everything up perfectly. I highly recommend Ashley Furniture to anyone in need of high-quality furniture and a stress-free shopping experience. We will definitely be returning for future purchases!
Jimmy was a cool guy and helped us out a lot give that man a raise
Had the best experience shopping at Ashley’s furniture today. I’ve been looking for the perfect couch for the past three months been to multiple furniture storage. Nobody had what I was looking for. But I found a very good couch. Great quality sales for Mindie was the best I showed her pictures of the floorplan, and she recommended several options which I really needed. I highly recommend this store and Mindie!!!!
Jamil is the best! :)
Jimmy was super helpful looking for a new bed and Mindy was a great help in getting our new couch!
We were able to find a bedroom set that met exactly what we wanted. Thank you Tisha for your help! We appreciate the great customer service.
It is a sells person assistance. Which I found very helpful. Good deals nice furniture
We just bought our living room furniture from Robert Dennis. He was amazing to work with. He didn’t hover over us or be too pushy. We will definitely go through him when we come back to buy our bedroom and office furniture.
Jimmy Maria was very nice and helpful wonderful service 10/10 recommend
Excellent experience here. We came in to look for an adjustable bed for my dad, who would be discharging from the hospital, so we needed a piece that would help improve his symptoms and not worsen his physical health or abilities. Mindy was very patient with us and was also very knowledgeable about the ins and outs of each mattress. She put us at ease during the whole process, as anyone knows, finding the perfect mattress, especially for someone else, is not an easy process. Even the manager who was there this morning, was extremely helpful, too, as we needed the mattress, right away. We truly appreciate you guys! Will be coming back again :) Ask for Mindy, next time you guys visit!
Our sales person Momo was extremely professional and patient with me and my family as we searched the entire store for two complete bedroom sets and two premium mattresses for my daughters. Highly recommend the service and quality received today at Ashley Furniture the manager was also great extending discounts for all cash deal not to mention the beautiful table piece our salesperson Momo kicked in for making the deal happen A+++++
Great selection and customer service. The person who helped us was Naz, he was extremely helpful and attentive without being pushy. We really enjoyed our experience with him and found the exact oversized chair we needed!
Good selection of attractive (as well as unattractive) sofas. Poor selection of coffee tables. Sales staff very attentive. Decent prices. Be aware you will pay quite a bit for delivery.
Andres was so nice and helpful! The showroom is so large and they have tons of options! 10/10 would recommend to everyone!
Mindy was extremely helpful. The sofas I chose on line weren’t available. After asking how and where the sofa would be used, she showed me one that I would never have chosen myself. It is perfect. I love it. Thanks, Mindy!
Andre was awesome! Highly recommend.
Our sales person, David Lake was excellent!!!VERY helpful in the store and followed up about our purchase on his day off! Just had our delivery and I want to add 5 more stars to the delivery people!!!!
Always a positive experience coming to this showroom: Salespeople are friendly, value is excellent. Mindy and Pouya were great to work with. Very satisfied with our purchase!
Mindy was awesome. I had a number of items on my list to purchase. She made the entire process easy and efficient.
Couch was delivered with damages to the leather from the store and the delivery company. They admitted it, filed a claim, but nothing came of it. Honestly I want to keep the couch and have the delivery fee refunded. I paid 200 bucks for a 3rd party company to damage my couch???? I expect the couch to be beat up in the years to come, but i'd like to do it myself, not have it show up broken in lol
Mindy was a great help today, getting our purchase together quickly and simply. Great customer service at this store. Wife and I recognize how stressful furniture shopping can be and have dealt with our share of issues, but never from Ashley and this is our store of choice. Thank you Mindy!
It was very nice help from Tisha Ashly Miramar San Diego she was honest n sweet
Mindy and Jimmy were great. Both helped us pick out the perfect furniture for our new home! Huge store with a great selection. We will be back to the store soon. Our home delivery also went very well. Ashley never fails! Thanks again, Mindy and Jimmy :)
Extremely nice and friendly team. Loved the group at this store!
Tons to choose from and very reasonable prices
Robert and his manager andres did ana amazing job helping us find and finance everything we need. 10 out of 10 service. Highly recommend this location
We had the pleasure of working with Jimmy Maria. He was so warm and welcoming as soon as we walked in the door. He let us explore the showroom on our own, but was never too far away to answer any questions. He treated us like family and we are forever grateful. Looking forward to our new bed frame. If you ever need help buying furniture, Jimmy is your guy!
Mo Mo and Pretty help us out a lot we are so thankful for having them they gave us so much Information. We bought the tempur pedic mattress, sofa and sofa love seat Mo Mo helped us out a lot we are really grateful thank you so much Ashley.
Momo helped us he was very knowledgeable and friendly
Our first experience at Ashley Store was phenomenal. We are very grateful to have met David Lake on our visit. He is very knowledgeable about their products and answered all our doubts. He made our shopping easier and fun. We will come back just because of him. It was worth driving those 35 minutes. Five stars to David, make sure you ask for him if you visit.
Great service and a friendly staff.
My experience today at Ashley Furniture was great! I bought a really comfy couch on clearance for an amazing deal. Sam was a huge help! I will 100% be back when I’m in need of any other pieces of quality furniture. 👍🏽
Sam was an amazing helper through our process of finding the perfect couch he gave us need to know details and made the process go very efficiently.
Very nice store with lots of selection and the best part there was never any pressure to buy any certain item or anything for that matter. However I did get a nice recliner for Father’s Day that my Son and Wife got me . Thank you, you two, I Love you !!!
Sam had great customer service. He was so helpful and kind. He really made my finance and I feel welcome.
We were assisted by a very helpful and accommodating staff, Sam. Everything from selecting and choosing the right furniture we need up to offering the best deals he can give went well. We ended up buying another item which is not part of our plan!😄
I needed a barstool for my home office, and found exactly what I wanted at Ashley. Their products are not always the highest quality, but pricing is good and they have a nice size warehouse.
Sam was a wonderful person, he showed me around the entire store and helped me make a decision. Very helpful!
Great experience. We quickly found the couch we loved. Jimmy Maria was friendly and informative. He helped us find what we were looking for and even had good suggestions on how to make it fit.
I recently purchased a bedroom set and mattress from this store. The mattress gives me back pain and I cannot sleep on it. I reached out to Ashley customer service for a return or exchange. I went to the store as well. They do not accept to return or exchange it! Ashley simply does not have return or re-selection options! When other companies like Costco, Amazon, Wayfair, IKEA, Big Lots, and so on all accept returns, some even after a year!, why would I buy furniture from Ashley again? Especially in a situation that I have to return or exchange an item? I won’t buy anything from Ashley again! Update: Check out the owner's response below. You think they supported? I emailed and they did nothing! I have a mattress now that I cannot sleep on it; they did not accept to return or exchange it. They don’t care about you or your satisfaction, they just want the money!
I liked the services and MoMo helped alot to found out the good deal. Thanks MoMo
Mindy gave us the best customer service!!
After lots of work with my indecisive self I had to write a review to applaud the wonderfully patient and kind staff here at Ashley furniture. Initially we spent about an hour or so here searching for a new mattress as well as a brand new couch. This was our last stop after Jerome's and a few other large stores and we started to lose hope. Thank goodness the selection was the best, and even better the employees were incredibly patient. If you're anything like me you nitpick every detail before making a large purchase and take lots of time to think things over, especially when you invest in items you're going to be using everyday. The manager Andres assisted us with every question and we had such a wonderful experience while he helped us. Whoever is in charge, give this man a raise! My partner and I had about 1000 questions as we picked over the different mattresses, and he made it a point to answer every single one he could. I never felt pressured or hurried to buy or leave, despite arriving an hour before closing! He even assisted us as we ended up deciding on buying a last minute piece of furniture. I'm sure it would drive anyone crazy, but he assisted us with a smile on his face even after finishing up our paperwork past closing time. This should be the standard for customer service. Keep hiring people like this and we will continue to be return customers Ashley! We can't wait for our new mattresses and furniture. Thank you Andres!
Sam was very helpful!
Sam and his team was amazing! We were so happy to walk out with a new mattress and bedroom furniture.
Sam was so great and helpful!
Mindie took good care of us.
My experience with Sam at the Ashly Miramar store was great. His professionalism is excellent..
It was nice working with Sam . He helped to move the furniture to the car. Vary helpful in answering all questions
Excellent sales team and very efficient delivery. Will definitely return.
Great customer service experience shopping here. Sam was very knowledgeable and helpful. Every inquiry I had was answered and though I visited another furniture store after speaking to him initially, I returned same-day to the store and we picked up where we left off.
Poor customer service. Would not accept a return still in the box . Very poor quality will never recommend
Sam is the first salesman that gave me personal attention throughout their 3-hour process. I gave him more time than he ever had with any customer before😕 I recommend him with 10 stars thank you Sam
Yes, it was easy to Trust that Polite Salesman, He Explained Everything to me and I Believed him .... He's very Knowledgeable too ... Totally Satisfied ... SO FAR
(Translated by Google) Excellent customer service (Original) Excelente atención al cliente
Such an amazing value for my dresser and bed set! Best customer service ! Thank you Sam for the great experience!
Thank you for the shopping experience Meindi was great and had great customer service
Sam was amazing! He didn’t rush us to make a decision until we fell in love with the couch. Such an amazing person.
Sam was very kind very helpful Appreciate it Thank you
Mindy did great asking me questions and making everything very clear fast and easy!
Sam was pleasure to work with and very knowledgeable and Feiendly
Sam is the best. Great Service!!!
Had a very good experience with the salesman who helped us. Don't recall his name as I write this, but I will definitely ask for him again in the future.
Was helped and got all my questions answered by Jimmy Maria. Very helpful and kind!
Sam was very helpful with the purchase of my furniture
Sam and Andres were so incredibly helpful and patient with all of our questions. Overall a wonderful customer service experience. We will definitely be shopping here again :)
Awesome shopping experience! Very knowledgeable and friendly staff!
We had a great experience getting our sectional with help from Jimmy. The delivery is not for a few days but he was very helpful walking us around the showroom floor to find the furniture that would fulfill our size and comfort specifications.
Mindy offered incredible customer service and helped us find our dream bed frame and couch.
Sam was very helpful
Mindy was super helpful and knowledgeable!
Mindy was great. Very fast service and answered any questions I had great customer service.
David is the best !! Took his time with us showing all options! Can’t wait for our delivery.
Momo. We went to this store to furnish a new home and were blessed with the most attentive, kind, and patient sales representative ever. Momo went above and beyond to make sure all of our needs were met. This made our experience more than just a shopping experience. He didn’t hover or push, and was extremely helpful. He’s exactly what these stores were missing. He wasn’t your typical “buy this, buy that” sales rep For his own personal benefit. And we appreciated that incredibly. We were able to apply for financing and furnished an entire home in just 1 day. We got multiple bed sets, mattresses, sectionals, coffee tables, dining tables, dressers, mirrors, nightstands, chairs, rugs. EVERYTHING. And we were able to do it all in one place. Everyone knows how tiring and hectic it can be shopping for a new home. But Ashley had everything we wanted and needed. We had no desire to look anywhere else. I want to thank Momo and everyone else who assisted in this process. Your team is absolutely incredible and I cannot put into words how lucky and thankful we are to have met you all. From the bottom of our hearts, thank you endlessly.
Sam was a wonderful gentleman in assisting our family in a pivotal decision for a new couch. We enjoyed our time! Thank you Ashly team and especially Sam
Great selection of furnitur, Sam was a great help!!
Jimmy was great he took time to entertain our questions!
Great service and selection!
Walked into Ashley’s furniture and Mindy assisted me and my spouse in finding our perfect sectional for our new place. Thank you for all of your help. We will definitely come back to this store if we ever need any other furniture.
First time shopping at Ashley; had a nice experience, purchasing was smooth and will definitely be back in the future!
Mindie was very helpful to understand what I was looking for.
Sam was extremely helpful in guiding me through the store. So excited for my new furniture!
Sam was so helpful! We picked out some great furniture for my friend’s apartment. Yay
Great store! Mindie helped us choose the perfect mattress, a TempurPedic! Very friendly and very knowledgeable.
Sam helped me complete the purchase
Had a great experience with Mindy!
Sam was very helpful. Allowed me the freedom to choose furniture of my own and any questions, was able to be answered and resolved.
Mindie at Ashley Furniture is amazing. Very helpful and knowledgeable. I just bought my first new, and very nice couch. So stoked! Thanks Mindie, you rock!
Very efficient and friendly. Jimmy help us today ask for him when you visit. The manger for the store was very helpful to. Thank you for making a wonderful experience.
Sam was really helpful and super friendly. Awesome customer service highly recommended.
Sam was nice and friendly. Knowledgeable about the furniture we purchased.
Great experience by Mindy!
Me and my boyfriend had a great experience shopping for living room furniture tonight. We had been looking everywhere and finally found something we loved! Jimmy was so nice and helpful.
It was great working with Jimmy and store manger Pouya. Very pleasant and accommodating.
Good experience with Sam helped swap out a couch for delivery and made the process easy.
I had an excellent experience with Sam today with the purchase of my new furniture.
Sam was absolutely fantastic! His professionalism is unmatched. He’s very knowledgeable patient and personable.
My mom and I went to browse for some items today, a side table and a dresser and as we were browsing the store when the store manager, Andres Ruiz, very kindly greeted us and treated us so well. He made the experience so much better, he gave us suggestions to match exactly what we wanted, he gave us a great deal and we bought exactly what we wanted. He spoke to us in Spanish, which is what we wanted, he was kind and very professional. Will come back to this store and ask for him personally. At the end of day, we made the purchase because of how he treated us.
Amazing help from Jimmy and Andres. Came in and furnished my entire apartment with in home delivery schedule the day after move in. It was a pleasure and the team made it painless. Looking forward to my new apartment set up!
Sam did a good job of showing us around. Brought a nice dining table.
Looking for a recliner sofa Ashley had plenty to choose from. Mindie was very helpful without pressure. Glad to have shopped at Ashley.
Stop by for a bed set. Andres was extremely helpful and friendly. He was knowledgeable and his suggestions were helpful in determining what we needed. Felt no pressure into buying. Will definitely come back and have him help us again.
Do NOT buy furniture from Ashley Furniture Store. I paid an extra $100 for their "No Hassle Delivery" for a dresser and two nightstands to be delivered to my apartment and assembled by the delivery team in my bedroom. This "No Hassle" delivery is a complete joke. The two delivery guys left the furniture in their boxes in the middle of my living room and started to walk out of my apartment. When I told them I paid for the furniture to be assembled, the two delivery men told me it was not their problem and to call the store. They walked out, leaving my furniture unassembled. I contacted the store and a customer service agent created a case for me, in which I was supposed to hear back in 1-2 business days. After 3 business days, I called back to follow up and found that someone had closed the case. When I asked this customer service agent why someone would close the case, he stated the furniture was considered "self-assembly"... I asked the agent, how was I able to pay for assembly if they deemed the furniture self-assembly? He took back what he said and told me he reopened the case. He told me someone would contact me in another 1-2 business days. I told this customer service agent I wanted someone to contact me by the end of the day to set up a time for assembly as I had paid for. He claimed he emailed the delivery team to schedule the assembly of my furniture, but he did not supply me with email confirmation of this. I will be requesting a refund for this so-called "No Hassle Delivery" as the company did not follow through on their promise to assemble the furniture. I will never buy furniture from any Ashley Furniture Store again!
Sam was an amazing person he helped us a lot. I was trying to buy a bed for my kids. I wasn’t even planning to shopping, but he made it so easy for me so I end up buying it from you guys. I was just trying to window Shop around to see what is the price and everything I am very happy with this purchase and very happy with this person named Sam Excellent customer service
Sam is a very good salesman and very helpful
Tisha was super helpful and able to gave us some good discount. Would recommend to see Tisha.
Sam a very helpful person and friendly help me with everything I needed also gave me other options and
Jimmy helped us out!!! Courteous and professional. :)
Sam was very helpful and made sure that we were taken care of at our time in the store.
Mindie was very helpful and knowledgeable
Mindie was a great salesperson and help us narrow down the search and explained the features very well.
Than you Mindy for your help. You are awesome.
Just wanted to let everyone know about the positive experience we had at Ashley in San Diego. We were assisted by Andres Ruiz who is knowledgeable, courteous and very helpful. Thank you. We will be back!
Mindie was very helpful. We always appreciate the service and selection at Ashley.
The chaise we got from Ashley has sagged that it becomes very difficult to get out of it I was promised a new cushion to alleviate the Problem but so far haven’t heard from anyone from Ashley They talk very sweet when you buy from them but the after care service is terrible STAY AWAY from this store
Mindy was very professional and helpful.
Sam is exceptional in helping us through the process, very friendly and informative
Sam was knowledgeable and pointed me to the exact piece I was looking for. Thanks
Great shopping experience at Ashley’s. Momo was very helpful and professional. He helped us with our selections and we are happy with the service. Thank you
Great experience!
Everyone was helpful and caring. Everyone helped me come up with a good decision and management was nice to my family. Will definitely come back and shop for more furniture
It was our first experience to buy from the store and Sam was very helpful and provided every detail on the products and made our purchasing experience amazing and very easy!
Great experience at the store. Mr. Jimmy Maria and Mr Pouya were really helpful and simplified our furniture shopping. We will come back again for any future furniture needs.
Very good customer service. Mindy was amazing with our family. Very patient and helpful.
Sam was very helpful in our purchase
Mindy was excellent, super helpful and look forward to working with her again!
Sam was very helpful and he did a wonderful job
Experience with Sam was great, 10/10
Today I purchased a sectional sofa and furniture from Ashley Furniture at Miramar Road, and I must commend Mindie and Pouya for their exceptional service. They were incredibly attentive, caring, and not pushy at all. Their professionalism and genuine concern for my satisfaction made the entire experience enjoyable and stress-free. I highly recommend Ashley Furniture, thanks to Mandie and Pouys outstanding assistance. Sincerely, Sarah,
Huge, beautiful showroom with a lot of furniture in the store to look at
I came in for an ottoman to fulfill my living room set. Sam was very helpful and efficient! Thank you for your help, Sam!
Team here was great! Price of leather sofa was hugely discounted. Love my purchase!
Mindy was very kind and attentive
Great service from Mindie got a Genoa set and some coffe and side tables, I am looking forward to see it in my living room
We were welcomed with a warm smile by mindy, who took excellent care of our furniture needs. Having just moved back to San Diego we needed and wanted a fresh start. Mindy took the time to ask questions about our choices and was very patient. Her ability to connect with BOTH my husband and myself was a wonderful experience.. mindy was mindful and much appreciated.
Sam was easy going and very helpful!!
Sam provided excellent service!
Great experience and service. Received assistance from Mindy and she was very friendly and knowledgeable!
Great service! Tax was amazing and approached me within minutes and ensured I walked away satisfied. Generate customer service!
Mohammad is very professional and knowledgeable sales person. He helped us with selecting our home theater sofa recliner, recommend him to anybody shopping for a new Furniture from Ashley store.
Great service and great selection
Taz was very helpful!
Mindy was great! She went above and beyond to help me get a great deal. Thank you!
I was helped by Sam, I've been looking for furniture for about 2 weeks gone to different stores and I must say Sam is the best helped me out with everything I appreciate it and 💯 definitely would come back right to him. Thanks Sam
Sam helped us out and was very friendly and easy to work with. He answered all of our questions and made the process to buy our new couch super easy. Definitely recommend this place.
Professional and friendly salesperson. We were left alone to walk the store and in and out with our purchase, thanks to Salesman, Sam Hassan
Pouya was wonderful dude we appreciate him
Thank you for your help Sam. Sam has lots of patience, was there with my two kiddos. I was constantly interrupted by them, he was calm and understanding my situation.
Mindy was great!
Mindy was great! Super helpful and patient. Helped us pick out a lot of great stuff
Mindie helped us find the counter height bar stools we were looking for and was very patient with us! We also scored the perfect small round table!
Nabil is an extraordinary salesman and a smart and thoughtful individual, who made the process of buying a new bed very easy.
Just bought a great mattress from the store!! Excellent customer service Verne, Tisha, and Bill all made the process of purchasing so easy. Answered any questions and felt comfortable to explore all options. Thank you for a great experience!!
Taz was great
Taz was an amazing help and walked me through the entire process of picking out new furniture for my Home in San diego. If anyone was to walk into this location i would 100% recommend asking for Taz as she is so kind and helpful with whatever your needs may be.
Tisha was amazing! She was so helpful and gave us several options to choose from. She was very patient and allowed us to juggle looking at several sofa sets to find the best value for us. She was very professional and personable. It was a absolute pleasure doing business with her and we will be returning and making all of our future purchases through her. Excellent job!
Sam, very knowledgeable . Great customer service.
Great pieces of furniture. Would give a five had the sales folks been more welcoming. A smile does the magic, and it is easy!
Great selection and very helpful staff. Appreciated the help of Momo who was very knowledgeable about the stores inventory and helped make the process smooth. We didn’t have to waste time in areas of the store wandering. I also appreciate attention to guiding us on the discounts. I can’t wait for our furniture to arrive! I also want to give a shoutout to David for showing us the mattresses and being patient with our many questions about the different types.
Momo at Ashley Furniture sets the gold standard for customer service! His expertise in guiding us through the showroom ensured we found the perfect pieces for our home. Kudos to Momo and David for their professionalism and genuine care for customers' needs.
Momo was great to work with. Very efficient and honest. ⭐️⭐️⭐️⭐️⭐️
We just purchased a beautiful coffee table. Tazmin was great and really helped us find our best options. She really knows the store’s inventory.
Jimmy was very helpful. Customer service was awesome!
Marie is the best employee at Ashley in Miramar! So dedicated to delivering top notch service. As new customers, she helped us throughout the entire process. Great listener, dedicated team member, and really wants to make sure you walk out of the store feeling good about your purchase. No other person we’d buy from.
Momo was a very helpful salesperson. Informative and available but gave me space to look.
Stopped at Ashley Homestore to look around. Sam greeted us right away and asked if we needed help. We told him we were just going to browse and he gave us our space to do so. After finding a bedroom set we liked, we looked for Sam who was informative and able to answer all our questions and made the purchase process easy. Thank you, Sam!
Mndy was very helpful, she let us browse on our own and was right there if we needed help.
Momo provided excellent customer service. My family and I appreciate his expertise.
Momo is a great asset to Ashley. I went into this store on my way home from work to find patio furniture. Not only did he greet me with a smile, but showed me options that best fit my price range. Being new to San Diego, I really didn’t know what to expect. Customer care, prompt attentiveness, and not a “pushy sales man” is what he embarks. If you happen to stop by this store, make sure to ask for Momo.
Momo was our showroom contact He was very informative and he showed us even things on line He was not pushy and the only reason we did not make a purchase was piece was discontinued
Mo MO exceed expections in his professional capacity. Was friendly and informative. Though no purchases were , made, provided helpful information .
Taz was an amazing help. She helped me pick out a great couch to fit. My families needs with animals and kids. She was super attentive and professional throughout the process. Thanks so much Taz.
I went to this Ashley store the other day and Momo was a huge help.
Mindy was really great and helpful!
Momo was extremely helpful. He was not pushy at all. Very informative and knowledgeable
Great customer service, thank you Mindie!
Sam was amazing! He was very helpful and we recommend him to anybody!
Excellent service, clean and organized. Very big store with a lot of sections. Prices are great and friendly staff.
Great service. Fast
Mindie was very informative about every detail of the product. Thank you.
Paid for a new coffee table set and they delivered a used/damaged set. My stupidity.... I did not ask about their return policy. THEY HAVE A NO-RETURN POLICY!!!! They sent a repair tech to "fix" the tables. Still chasing them for a return and a full refund. Bunch of cheaters!! Did not expect this from Ashley of all places.
Great customer service, always friendly and special thanks to Bill. I’ve had Bill help me on two occasions and he has always been friendly and knowledgeable and making the buying experience an easy process. A simple rug purchase, literally the next day it was delivered. Wow! Thanks again Bill.
Great experience with Mindy
Had a wonderful visit today. They are super helpful, great service. Mindy made our visit fast and easy.
MoMo @ Miramar was great with helping us choose a mattress. Highly recommend. Great service
Brandon was very cool and helpful! We found the sleeper sofa and love seat we were looking for.
Sam was very patient and let us shop and answered all our questions with ease
Ask for James when you go this man is like literally the best guy I’ve ever met at a furniture store!!! Or anywhere at that he cares about your needs and doesn’t try and shove anything down your throat! That guy was amazing #1 thanks James for my couches!
Marie was excellent! Super quick and helpful, listened to what I wanted didn’t try to detract from anything! Explained all the details and I got exactly what I wanted!
Thank you Sam! You helped us find a couch!
Jimmy was the man. Quick, easy to work with, no haggling, and knowledgeable. We had a great experience here.
Taz is incredibly helpful. So patient and kind
Sam was very helpful, respectful, snd knowlegeble...
My visit to Ashley’s furniture was such an amazing experience ! The sales representative Momo was fantastic! He was so patient with me and went above and beyond! I will definitely be returning and going with Momo when I need any other furniture! If you’re interested in coming to the Ashley’s furniture in Miramar I definitely recommend having Momo assisting you!
Marieee was incredibly helpful and a great saleswoman! Great couch and great experience! Thank you!
Sam was so helpful! Love all of his experience and knowledge with the furniture
Taz is amazing so is the manager Vern!! Very helpful
We had a wonderful experience with Tisha Clark at the Miramar location. She was very personable, knowledgeable and made sure we were taken care of.
Can't say enough about the personal touch that Tisha Clark gave us. From the doorway to completion of our order, she took her time, and it was some time, and made sure we went through our many options and changes along the way. Thanks Tisha for taking care of my Baby and her move!
Mindie, We bought a sectional today ,and Mindie was helping us. Very knowledgeable, nice, excellent customer service.
Very easy no Pressure experience. Taz was great and helped us find the right patio furniture.
James is the number one guy you have to ask for him he’s 100% the best advisor I’ve ever meet
Great experience. Mindy was amazing. She had us in the couch of our dreams within 5 minutes of being in the store. She was so personable and took are criticism on the first two couches and found the perfect one on the third try. She was such a joy and made what could have been a really stressful experience such a breeze. She was so great we’re even thinking of inviting her to our wedding ;)
Great customer service!
We came here to buy furniture for our new house and Mindie K helped us placed an order for stools she was lovely and helpful in explaining everything. We’ll be back to buy some more
James was the absolute best you jabe to ask for him he is funny and he is very knowledgeable! You will not be disappointed! Thanks James!
James gave me the most help you have to ask for him when you go he’s amazing
Ask for James if you go! Me and my mom were laughing the whole time!! He is so funny you have to ask for James!! Went on Monday we are still laughing about it!!
James is the best you have to ask for him if you need anything he will help you and take so much care of you this guy is literally the best advisor I have ever seen!!! Thanks James!! <3
I can't say enough about James!!! If you ever ever go to to Ashley you have to ask for him he got me the larce and I love it!!!! Thank you James!!! Ask for James you won't be disappointed!!
Ask for James he helped me and actually got my wife to agree she doesn't agree with anyone's opinions!!!!! Thank you James!!! Ask for him trust me!!!
James is the best ask for him if you want good advice!!
James is the best ask for him if you want a very happy experience!!!
Ask for James he is amazing!!!
James is the best adviser i have ever met in my life ask for that guy when you go or you won't get the treatment you should be getting!!!
Had the very best experience with James if you need anything you have to ask for him he helped me on Tuesday and I left happy can’t wait to get my bed on Thursday!! He will take care of you he cares about even the smallest concerns! Ask for James!!
If you ever think about getting furniture ask for James he is the best!!!
If you ever want a good experience with a furniture you have to ask for James!!!! He helped my husband on Tuesday and we couldn’t be more happier!!! Ask for James!!!
Ask for James when you go if you want to be taken care of.
James is the best adviser i have ever seen ask for James if you truly need something
Love my new mattress James helped me find out more about beds then I could imagine if your going ask for james!!!! Highly recommended 👌 thanks james!!
First time customer, great experience! So when I first got to the store I was beyond upset because my dog chewed up my couch and peed all over my new mattress I got months ago, so I was in no mood to actually speak with anyone. I’m walking around and trying to avoid the sales reps because I wasn’t in the mood to be sold to. This guy James comes and I’m like here we go with the sales, but no… He approaches me and tells me that whatever I was going through that’s it’s going to be okay. At that moment I was like wait do I know you or something and he said no but he could tell that something was bothering me. He goes on to say that he could’ve just pushed a new coffee table or anything but that he’s not that type of person that he just genuinely wanted to know if I was okay. Long story, I really appreciated that because I was just expecting something totally different but James actually cared enough as a person to see if I was okay. After all that I told him my dilemma and he kindly pointed me in the right direction. Not only did I leave that place with a new mattress and couch at a great price but also I left in a better head space. Thanks James for the help!
Worst experience ever! Ashley does not stand behind their product like they claim. First delivery had defects in the material. After 4 more attempts ( spanning a month) they still couldn’t deliver a complete sectional without the same defect yet they refused to let us return it and be done. We would have to buy something else of equal or greater value to do the return. They finally agreed to a reduced price after dealing with numerous people telling me they were so sorry about the situation and they would make sure to investigate, then we would never hear from them again. The sales associate, Brandon was the best thing in our experience with Ashley. He showed more common courtesy and concern for us than the store manager who completely hung Brandon out to dry on this sale. Brandon reached out several times while the Manager only did to tell us of another attempt to deliver which didn’t happen because that sectional also had the defect. No follow up from him after that. Bet they are still selling this sectional knowing they can’t get it right and they have defects. But since Ashley doesn’t do returns, you will be stuck like we are. Their customer service is outsourced overseas, good luck with them. They are completely scripted and less than helpful. Save yourself the frustration and shop elsewhere! Wish we had never stepped foot in that store!
James is literally the person I will always buy my furniture from, from now on if you want good service when you go to Ashley ask for James I went Monday and I’m still thinking about how nice he was on Wednesday! Ask for James!!
Bill was my sales rep, he was kind and helpful. I had a great experience at this location.
I cant say enough about that man James if you go to Ashley all I can tell you is ask for that man he was the best to me and my son!!
When ever you ready to get furniture you have to ask for James he is amazing! This man helped me get a couch that fit my home and took his time with me thank you James!!
If you don't ask for James your not wanting help that man is amazing!!!
You have to ask for James when you go he has the best service I have ever seen that man is one of the best advisors I have ever seen!!!
James helped me and my son he is very knowledgeable and knows how to get to what the customer wants and doesn't try and make me feel pressured to buy something that's why we bought from him if your going ask for james!!!
James really knows his beds I had no idea how important the right bed is thank you so much for the right one!!! Very great man!!
Easy purchase and support. Love Marie!
James is the best in furniture. I was so pleased with how much he went above and beyond to help me and my family. I greatly appreciate your hard work. I will be sending friends and family in the future. Thanks for the wonderful customer service.
James was a good guy you should be a manager like you were at 711 you deserve it all thanks James!!
James your amazing thank you for all your help I needed a new bed your awesome!!
James helped me and my husband find exactly what we were looking for thank you so much James your amazing!!!!!!!!
James is the number 1 best person I have ever done business with thank you James!!
James is Literally a really great person I came in for a couch that I thought I wanted and I got another one that was absolutely the right fit for my house he took his time to look at my house and measure the right size thank you so much James!!!
James was amazing!!!! Perfect experience in store from start to finish! ♡
James went above and beyond, great customer service!
James Mays is excellent at knowing what we wanted. No only did I purchase my bed set but also bed room furniture and two end tables. I was only going in for the bed set. This man should be a decoration coordinator. Kudos to this gentlemen
Great experience visiting this store. James really helped me out and was super friendly, I'm not much of a shopper and he made my experience much more enjoyable.
James has the best customer service in furniture it was a pleasure working with him and chowing the right furniture for me.
Sam, the floor sales, was very helpful in finding exact what I was looking for. He was fully equipped with valuable information and very easy to talk with and understood my clients needs. We will be back to inquire future items to complete my client's project.
The customer service I received from James, was the best I had by far, he was very knowledgeable and helpful.
Marie was so fun and fabulous she made our experience stress free and walked us through all our questions and concerns. Definitely will come back in the future
When I walked in Mindie was helpful from the start she showed me many options to choose from with excitement about my purchase. I had a great experience and the furniture is beautiful food quality.
Taz was very helpful and easy to understand. She was very friendly and took her time explaining everything about the sleeper sofa.
Large inventory and nice customer service.
Brandon is awesome and helps a lot
Mindie was amazing! So thankful for her help she was wonderful. Mindie directed to the couch (sectional) we were hoping for.
Pouya was amazing!
Momo was helpful, quick to answer our questions, and guided us to finding the perfect couch pressure free. Thanks again
Sam was great, very informative and helpful.
We had never been to Ashley before yesterday but stopped by to look at beds. Our experience was the best! “Momo” was our sales associate and guided us through to our purchase. He is knowledgeable, friendly, patient and professional. We will be back for our next purchase!
Ask for Marie, she is great and very friendly and helpful. She the best!!!!
Marie was super helpful to us in navigating this large store. With her support, we were able to narrow down our couch options to 3. She quickly understood the type of couch we wanted for our furry family and offered specific details as it pertained to our concerns. If you’re looking for a low-pressure experience with a knowledgeable employee, Marie is your person!
Sam is a good sales man, he represents the company very well.
Jimmy was so helpful!
Mindie was very knowledgeable and helpful.
Awesome help with Marie
Ask for Marie! Friendly, speedy service, and patient with our 3 little monsters
We enjoyed our experience with Mindy and then MoMo. They were very informative and had great customer service!
Mindy was a nice and helpful salesperson. I will be back to purchase 2 bedroom sets.
Mindy was so helpful , efficient and knows her furniture for sure ! I love the 60 months financing with no interest! Highly recommended!
Great Customer Service. Nice Furniture. Everyone was very friendly.
Welcoming store! especially Marie was very friendly and helpful taking the time to help my mom pick the right piece of furniture according to her budget comfort needs.
We ,unfortunately, forgot to give our new address for delivery. Ashley came through w/ outstanding customer service. They were in constant contact to make sure we received our order same day.
I purchased a dining room set two years ago that I had my eyes on the entire time we were in lockdown during covid, and unfortunately for me, I dripped acetone on the table from a leaking bottle and didn't realize it until I noticed that the table was wet. By that time, the acetone had eaten through the finish on the wood and the table couldn't be repaired. I had purchased the protection plan, however, so it was covered for replacement. The set I originally purchased and needed to replace had been discontinued, so I went out to the Miramar location on February 23 to look for a replacement. I was told to ask for Marie, but it was her day off. Mo helped me out instead. He didn't follow me around the store; he simply let me look and was available to answer my questions.Long story short, I have a small dining area in my home and most of the sets I liked were too large. There were two that I wanted to look at that I saw on line and were supposed to be in stock at the Miramar location. One set was there; the other was not. I wound up buying the other set sight unseen so I hope it's as nice as I anticipate, although it won't really replace the set I have and fell in love with. Mo was extremely helpful, kind, considerate, and personable. I have no complaints regarding the sales staff. I wish their online inventory was more accurate, but that isn't their fault. When Mo wrote up the sale, he even credited Marie with part of the commission. I thought that deserved extra kudos for consideration and generosity. I don't know as yet how delivery will go, but so far, so good. No complaints! I gave only four stars, however, because of the inaccurate information on the website and limited availability of smaller dining room sets (60" - 65").
please ask for Marieee. she great to work with!
Awesome Store, awesome vibes, awesome associates! Love everything about this store!!
Jim and the store manager are great in showing and explaining the various product options that they have for our dining area, living room and bedroom furniture needs. Great experience. Thank you.
Great service from Marie!
Thank you Marie, she is really nice and helpful
Taz was very easy to work with, did not pressure and we ended up with a couch we love!
Great experience visiting the Ashely store. Jimmy our sales person was amazing and found us the perfect furniture with an amazing deal. This is our second time purchasing from Ashely and would highly recommend everyone to come here.
David Lake was great in helping us find a new sofa, coffee table, and dining table. He patiently answered all of our questions and gave great advice. I would recommend his services at Ashley Furniture.
Mindset was awesome. Very helpful.
Great experience with Mindie!
I worked with MoMo at Ashley Furniture and he helped answer all my questions and ensured a smooth sale. Thanks MoMo for helping me make my new place homey!
Sam was the best! Thanks for helping us find our couch!
Great customer service and selection. Very fast manufacturing and delivery. Jimmy was great!!
Sam was extremely helpful and kindhearted. My experience was very pleasant. Thank you Sam!
Jimmy was very well spoken and gave me guidance on my preference of furniture. He was pleasant and showed me products that were in my price range and answered all my questions. Excellent service, can’t wait to work with you
Sam did perfect job. I get what I want and good price. 👍
We came in to purchase a new sofa. Mo Mo was amazing! We left with a new chair and rug as well. I highly recommend working with Mo Mo! Top notch service.
Sam was really helpful and quick, stayed on my needs and preferences.i do recommend to visit the store!!!!!
Thank you Momo for the help as usual. The clock arrived today !
Salesperson David Lake at the Miramar Rd. store was attentive and professional. He answered all of our questions. The store had a good variety of the sofa style we were looking for.
Mariee was extremely helpful and friendly. She was great to work with.
Excellent customer service, very helpful and knowledgeable. I got an amazing deal on the items that I chose.
We worked with Mindy. She was patient, informative, and so helpful. We never felt rushed or pressured. The manager Buya also made it easy for us to close the deal. Definitely would return for a good buying experience.
Mariee was awesome!
My husband and I wanted to purchase extra pieces to match a couch we bought 3 years ago. Mindy was friendly and speedy in helping us find the exact pieces. Thank you.
thank you so much marieee for the wonderful experience !! even though we were circling around for along time, she was very patient and fun, super recommended! - clara + richard
Mindy was really helpful! Couch was available within a reasonable delivery window. The manager Pouya, helped communicate the sale very well.
(Translated by Google) Marie she is a very nice person (Original) Marie she is muy linda persona
David was great help and very knowledgeable!!! Excellent service
Super helpful and knowledgeable with zero pressure!
Mindy was amazing! Thank you for assisting us today!
Overall a great shopping experience today at Ashley. Our salesperson Mindy gave us the perfect balance of attention and space to look around. She was never far when we had a question or needed some info. We came in for one item and ended up buying three!
Taz was an incredible sales person! She greeted me at the door and took me to exactly the furniture set that I wanted. I am very impressed with the quality of service and product quality
That's our third time purchasing bedroom furniture and a mattress from Ashley's in Miramar. Mindie helped us a lot in choosing a suitable mattress. Andre, the sales manager, is very polite and friendly. Make sure when you walk into the store, you ask for Andre. He will give you the best deals.
Thanks to Tisha and Andre for helping me today. Informative, helpful and very customer service oriented! Will be going back.
Mindy quickly found the furniture that fit my needs perfectly.
Mindy was very helpful. We bought a new mattress and box springs at a great price! We're very pleased with the service we received. Thank you, mindy, for all your help
Helped us out with our sales made it quick and easy. Very knowledgeable about their products.
Had an excellent experience with finding a new bedroom set and mattress. Quality was superb, they were fast and efficient. Kept us in mind along the way so as to not force any deals. Overall very pleasant experience!
Mindie was outstanding with her service and attention. Thank you for helping us make a decision on our reclinable couch!
Very friendly and helpful and helped me to make a quick decision. Highly reconmend Mindie.
Jimmy and Andre were very helpful to my mother and I. Jimmy showed us all our options and was very insightful. Andre provided very detailed information that made us comfortable to purchase the sofa set and mattress. Thank you guys!
Nice loveseat and table. Delivered and set up within the timeframe they set. Very happy with my purchase.
Sam was very helpful and attentive to our needs and what our budget was. Pleasure to work with him. Will definitely be back!
If you are looking for great customer service, an attentive representative, and quality products come see Marie. Her expertise is excellent. She takes her time to explain products well and does not make you feel like you are just another sale.
Mindy did a great job on helping us!
I was here today with Mindy Kang and she was able to help us buy a bedroom set. Did a great job helping us!
Jimmy was very helpful in the selection process. Thanks!
Store manager told me that I can communicate with the delivery people to pick the delivery time slot, turned out that theres no way I can get a hold of the actual delivery people because: 1. Ashley furniture network directs me to overseas scheduling hotline who cannot contact the store delivery 2. Google maps number forwards to national number so I can't get a hold of any store personnel 3. The delivery guy actually called me so i told him that the original date time wont work, when i asked him for different time he said he will call back in 5 min and theres no way i can get a hold of him I end up using my day after proposal to my fiance to get it delivered the time slot that they can support, doesnt work around my time unfortunately...
After couple of years Painting is grown by the passion of love. Never thought to paint again. Loving my Art of work.
Hosted a very fun painting class, with food and music! Would recommend this location!
The paint 🎨 night was awesome! Such a fun 🤩 experience!!
My husband and I went to a free painting class the day before Valentine’s Day, and they went above and beyond! There was free tacos, and a DJ playing music. It was such a great event!
My wife and I showed up to a a painting workshop event for Valentine’s Day - I was only expecting painting but they also had dinner catered with great tacos by Vibras Mexican Cuisine and a DJ to keep the fun going. They hosted a great event! Loved it
Nicole & painting class. Manager . Sales person all very wonderful Thank you very much We really enjoyed it
Mr. Bill by far was the best sales person to see at Ashley 's. My son whom is a 2nd LT in the spaceforce went to purchase his furniture and they disappoint.
Thanks Tisha for the help!
James: Very friendly, knowledgeable and quick service. Highly recommended! 5 ⭐️ ⭐️⭐️⭐️⭐️
Had an awesome experience with the help of Taz. We were very happy with her help.
David did an awesome job - great customer service
Walked into Ashley's and James the sales person met me at the door with a smile. Told him I needed a loveseat and he showed me all my options within dimensions of my place. I was going to settle for something less comfortable to save space but he convinced me that comfort is most important which I agreed. I ended up getting the Deltona Loveseat out the door. So happy he helped me make this decision. 5 star service!
David was very knowledgeable. He took time to explain every option for our couch. Very personable and patient with all of our questions.
Great experience shopping at Ashley Furniture. Sam was so helpful in helping me make my decisions. I’ll shop here again. Thank you!
It's a shame. Came in here this evening with the family. Cash in hand to buy a dining room and living room set. Not one person said hi, or even acknowledged our presence. I've been in sales the better part of my career and always treat everyone equally. Oh well, off to Jerome's.
Jimmy Maria was a great help. Thank you. Will come back .
Marie was the floor salesperson who assisted us in getting us our room set, mattress, and living room set. She was so amazing, and I recommended anyone who is looking into furniture buying to come see her!
Thank you Sam for your excellent work!
Marie was great! Super helpful and a pleasure to deal with!
We got a lot of great help from David when looking at sofas and mattresses. Appreciate the time he and staff took to walk us through the options and help us come to a decision.
Sam was super helpful throughout our entire visit! Will definitely be back to work with him
marie was awesome! Great service and I was in and out fast!
Went there to by my table James helped me and was so friendly with me and my kids! We are definitely going back for a mattress! Ask for James if you go he will take the best care of you! You wait and see Especially if you have kids! Thanks James.
I bought a set of bedroom furniture that was one of the most expensive. The sellers do not understand the sizes of mattresses or spring blocks. The furniture was delivered scratched. The seller said that they would come and repair it, but there was no feedback, and the answering machine kept ringing. I slept on the floor for two weeks and waited for special spring blocks for the mattress; they were delivered in different sizes. All employees do not care about you, they just want to sell goods. I will never buy anything there again. Better in other stores without hassle and with good service. One word “Ashley” causes a gag reflex
Had a great experience here picking out a couch, Bill was great and very helpful.
Bill was fantastic! He took such good care of us.
Marie was awesome! She helped me find exactly what I wanted. I’m so happy.
Marie Dedelva provided a Great customer service!
Good price. Good sales rep. Don't bother trying their interest free financing option. I figured.... Why not? Well it doesn't work. It's a third party and it's so complicated I gave up and just paid cash. Kind of ruined the buying experience. The financing app was obviously written by morons.
Mindy gave us great service ! Helped us pick out a great dresser and new dinning table ! Highly recommend!
Brandon was amazing, he help us design our sectional so it fit our new home!…Ask for Brandon!
I had a limited budget and wanted something nice and the style I liked. Bill helped me find something I could afford but also love. He treated me as if I was family. Ask for Bill next time you go!
Sam is very helpful and nice staff, he was patient helping us to found proper living set furniture for our new place. Thank you Sam!
Marie was the best! We’re super happy with the couch we got from her
Jimmy was awesome. The prices were very competitive.
Went in for a Bedroom set and also ended purchasing our mattress. Sam was very helpful and friendly. Recommended!
James was amazing! Had us in and out with specifically what we were looking for in under 20 minutes - after going to numerous other stores in San Diego that did not have what we want. Highly recommend and thanks again James!
Thank you very much for taking care of my needs promptly great service and awesome people Sam Sam
Went looking for a couch went to all the name brand stores and ended back at Ashley. Decent furniture at a decent price. It was delivered today. And as of this review all went well.
Great customer service
Marie provided excellent service
DO NOT BUT FURNITURE FROM ASHLEY!!!! Everything is very cheaply made. We bought 2 nightstands and a dresser and can’t move my son in that room because of the toxic fumes coming from the furniture!!! We bought the pieces over 2 weeks ago! They still give me a headache!! Ashley WILL NOT stand behind their products!!! Once delivered you own them!! Just an awful company!!! Buyer beware!!!
James was awesome! So helpful, so kind, and the selection at the store was huge. Highly recommend if your looking for new furniture for your home!
Great service by Marie and very attentive and helpful. Found everything I needed to furnish my new home. Thanks
Bill was great! He was helping another customer when we arrived but told us he would be right with us and he sought us out as soon as he was done. He was very knowledgeable and helpful.
Jimmy is an outstanding associate.. he helped us selecting the right sofa and centre table .. he helped us with the final pricing and the delivery as well.
Mindie was fabulous - helpful, kind, not pushy, gave great information, and helped us saved money with a couple good deals
David was great!
We purchased a leather sectional from Ashley and the process was painless! Mindie was knowledgeable and helpful which helped us with our decision-making. She was resourceful and if she didn’t have the information, she found it and expedited the sale! We were happy with the process. Thank you Mindie!!!!
It was a pleasure having Jimmy assist me with finding an amazing dining table set!
Had a good experience. Staff was helpful. Found several couches that I liked.
Recently went in to buy a bed frame and left with an awesome bed frame plus a mattress and bed base. Yama and Brandon were excellent !! Brandon showed us around the whole store, explaining everything we need to know and showed us products perfect for us! Yama was also very knowledgeable on mattresses and great customer service. All around great experience, would highly recommend them both and visiting the store! They have a great selection of everything and awesome sale section as well. Thanks guys!
Sam was great sales man and helped me out with all my purchases and made the whole process super simple and easy to understand, he was very helpful!
Do NOT buy couches here. They feel comfortable in the showroom but the cheap cushions collapse after a week of use at home
Hangs up on phone calls
Salesman Bill was super informative
Great service.
Marie is amazing! Super knowledgeable and helpful!
(Translated by Google) Professionalism (Original) Profesionalismo
Had the best experience with James!!! Thank you!!!
Bill was awesome. He showed us exactly what we wanted to see, and he did not push us into anything.
If you want to go there ask for James to help you , he is so professional and great 👍 I really like the experience with him
I purchased a TV console in MeraMesa (San Diego0. Sales person David said it should be mostly assembled. Arrived in one flat box. Took over an hour to assemble. Material is cheap particle board. Arrived on Tuesday, I worked on it through Saturday. Legs are also cheap material that crumbled when tried to screw on. The hardware came out on both, so you know it is the material. Chatted with customer service on Sunday and they said returns and exchanges can only be done within 72 hours of delivery. So even though this is obviously a defect in product, Ashley Home Store will do nothing about it. This unit is unusable. I purchased another at a different store and will never shop here again. Do not shop here. Cheap stuff and they will not back their product. STAY AWAY
Mindie was the one who help me today she’s amazing person she helped me so good I went to say thank keep the good work
Mandy did a great job helping us with our purchase today.
We bought a bedroom and living room set when we moved down to San Diego, a little under a year and a half ago. Everything is top notch and when we went back yesterday, we were talking to Yama and he remembered every detail about the things we shared with him so long ago! Bravo to Ashley’s and to Yama for really making us feel like ……why would we go anywhere else for any of our home needs! Ashley’s is home to us!!
I went on Monday, this guy named James helped ke he made me feel like I was at home instead of a furniture store I haven't bought anything yet but im definitely going to this week from him. Hes a wonderful guy to be around and he has what im looking for thanks James!
David Lake was very helpful and provided outstanding customer service!
Very satisfied!
Ask for Tisha, she is top notch!!!
Marie was absolutely helpful for us. She helped get us into an awesome mattress and home entertainment center. 10/10 recommend.
Clearly a terrible company that does not care about or trust their own employees or customers. A mistake to do business with them even if their products are ok. Textbook example of old, misguided management practices and mindset.
Bed Frame ended up being ordered without all the required parts. Sales Associate who sold me obviously was unaware of the required support slabs. Have to wait 4 days now for another delivery and my son has to take day off of work because couldn’t get guarantee of morning delivery. I’m disappointed this time around with Ashley. Hope you come through and set things right in 4 days. I remain hopeful.
Yama & Mindy were great people! If you ever come by Mindy is the person to see she will be right by your side!
We had an excellent experience with Brandon H. He was personable, pleasant, and helpful. Luckily, we had a pretty good idea of what we wanted coming in. We were able to quickly finance a sectional and set up delivery within 4 days. The manager was also a class act. Very happy with our purchase.
Had a great experience today with James! He’s one of the best associates I’ve met at any furniture store, not pushy at all but had the most warm and endearing personality we would come back just to see him again! Great guy overall, we will definitely be back to purchase with him again!!
Both Jimmy Maria and Jamal were professional and provide excellent service. I will be back and sure to recommend friends and Family.
Sales representative “Taz” was very knowledgeable about the product and was able to provide helpful information when we expressed our needs. It was a very pleasant experience. Also, we were impressed with presentation of so many different products in the showroom—an extensive inventory.
The overall appearance of the store was very well kept and the room set ups were very well done.
David was fantastic and helped plan our delivery around our difficult schedule. I unfortunately have to change my review from a 5 to a 1. The TV console arrived on Tuesday, I built it on Saturday (way too many pieces) and the cheap particle board on the legs crumbled on both when I put them on. The hardware came straight out. I chatted on Sunday with customer service and was told items can only be exchanged in first 72 hours, otherwise they absolutely do not warrant their product. So even though this is defective, and unusable, they will do nothing. I purchased another unit at another store and will be filling a BBB complaint. Bad business. Do not shop here.
Real good James and the Mgr were awesome !
David was great by helping us to buy a dinning set. He was quick and very helpful. He also gave us a good discount in the shipping cost
Sam was great to deal with- easy as pie!
Jimmy was my salesperson and was very helpful in helping me make my furniture choices.
Best furniture store Best salesmen most knowledgeable and friendly. When you go ask for Jimmy, again the best.
Super helpful staff - especially Vern! Good prices and stylish furniture.
Always a good experience. Tricha (sp) Mira Mar Rd. Store was extremely helpful and nice.
Sam was great! Got me taken care of quickly and without added pressure. He even helped remind me of other options that I did need with our bedroom selection. Ask for him!!
Marie was so helpful today as we searched for the perfect couch for our space. She walked us through our various options, price points and the configurations of each couch. Thank you Marie!
The salesperson was professional, friendly and cordial. Tisha is her name and we enjoyed working with her.
Thanks Marie! Extremely helpful with my purchase
Marie did a great job helping us today purchase a couch. Quick and easy, thanks!
Marie did an excellent job today and was very kind
Marine was a super helpful and friendly specialist. Highly recommend!!
Maria helped me out and was fantastic !
Bigger selection than the San Marcos store. Taz was wonderful and a delight.
Came to order my couch that I had problems ordering over the website. Jimmy greeted me as I entered and made it very quick and easy to order my couch I was wanting. Very great service. Store is also very nice large selection of furniture and other house hold goods.
We had a great experience. The sales rep who greeted us, Jimmy, was personable, knowledgeable, not pushy, and helped us in the purchase process for our new couch. He even bought me a bottled water when I mentioned that I was thirsty!
On December 28th There was a woman with blond long hair working for your store . When we JUST walked in, she immediately approached to us and telling us about the discount . She was following and staring at us. I felt uncomfortable by this so-so aggressive approaching. When we were in another section, she was staring and smiling. She knew I was uncomfortable to be stare when my family and l were signing. This considers it very rude. We understood that the workers rely on commission. For a better approach would give ANY customer a time to walk around and then ask if needs any help. This may help to improve the review.
Marie is a wonderful, energetic salesperson!
Staff was very friendly! I walked in and was greeted immediately. Would go back again!
Sam was very helpful. I am very happy with the service I revieved, except I wish it would arrive sooner than 3 weeks
Mindy was very helpful and knowledgeable Will send family and friends her way
Sam was great !
I would like to express my utmost appreciation and gratitude for the outstanding customer service experience provided by Marie at Ashley's furniture Store. Her dedication and commitment to going above and beyond exceeded all my expectations. From the moment I walked into the store, Marie greeted us with a warm and welcoming smile, instantly making us feel valued as a customer. Her positive attitude and genuine enthusiasm for her work created a pleasant and inviting atmosphere throughout my shopping experience. Not only did Marie possess extensive knowledge about the furniture available in the store, but she also demonstrated an incredible willingness to assist us in finding the perfect pieces for our home. The attention to detail and understanding of my preferences made the entire process effortless and enjoyable. What truly stood out was Marie's exceptional ability to listen attentively to my needs and provide insightful recommendations. She patiently guided me through various options and took the time to address any questions or concerns we had, while also ensuring that we made informed decisions. Overall, our experience with Marie at Ashely's Furniture Store was nothing short of exceptional. Our sincere thanks to Marie for her incredible professionalism, kindness, and expertise. Her commitment to customer satisfaction has undoubtedly left a lasting positive impression. Please ensure that this review is shared with her. Best Regards, Elsa & Ronald Sessler
Came in to Ashley’s in Miramar after a disappointing visit at the one in San Marcos, Jimmy and Pouya really helped me and worked with me and found what I was looking for. Pouya went above and beyond and made sure I was a happy customer. Really appreciate all his help!!
Sam is the best sales man knowlagable polit help full ty so much sam
Best service ever! 👍😁
Sam is great.
Mindie was awesome, very helpful!
Marie was very kind and helpful in selecting and assisting me in financing a couch. I really appreciated her help.
Good response and fast delivery
The salesperson was perfect. They weren't pushy but made sure that they were available for any questions or needs. The selection was better than any other store in San Diego.
Mindie was very helpful and so nice. She made sure we got the exact furniture we wanted without pressuring us and me and my husband were overall super happy during our visit !
Marie was so helpful and patient with me. It was a great experience.
Ask for Mindie Kang. Mindie has great 5 star service. Very polite and knowledgeable about products they had to offer. Works well with military personnel. Mindie provided me with professional advice to help me make comfortable decisions when it came to furnishing my entire 2 bedroom apartment. Would highly recommend her complimentary service to any new or returning guest at Ashley Furniture Store.
Marie is amazing. I came in late on a week night and she answered all of my million questions professionally and with a smile.
I went to Ashley's furniture and I was Blown away by Pouya the managers customer service. He is a great asset to this company and I will be doing business here for a long time.
I really enjoyed shopping under a no pressure application with Sam. He was very patient and left us to explore the store at our pace. Once we narrowed down our choices he provided excellent advice and guidance in selecting the right furniture for our 97 year old dad.. Thanks to Sam I’m convinced our dad will be happy and comfortable with his new sofa.
I shopped several furniture stores searching for a leather sofa. After meeting with Marie at Ashley's, not only did I find the sofa I wanted but I met the best salesperson possible. Marie is kind, very knowledgeable and gives that personal care and concern that let's you know that it is your best interest that is in the forefront of your purchase. To me, Marie is Ashley. I am close to another Ashley store but because of Marie, I drove further because of the personal service she gives. I would advise anyone that if you go to Ashley furniture store, ask for Marie.
I needed to order a bedframe and was able to do it quickly and set up a date that would work with my schedule. Thank you Taz!
Very fast and friendly service by Taz. Helped me find just what I was looking for. Price seems very reasonable.
Service was good just the couch sucks. I mean just awful. Felt nothing like it did in store. The warranty doesn't cover anything and after a year the couch just kept getting worse. We finally had to buy another one. Thousands of dollars. That's not easy to come by. We spent years saving to buy something nice for our living room and it was horrible. Springs poking through. Friends would rather bring a kitchen chair into the living room. You'd get up from sitting on it and your back and neck would be in pain. So frustrated and disappointed and really upset about the wasted money. The new couch is super comfortable but doesn't fit the space well. So much work shopping for around for these things. Just exhausting. Our last couch made it 10 years and through several military moves, including cross country. This couch was terribly poor quality and there's nothing the store or warranty will do about it. On the good side it's been discontinued.
First and last piece of furniture I will ever buy from Ashley furniture. I was sold a cheap leather couch! I Spent a lot money . Sales person sold me the warranty insurance. Tells me how great it is to have insurance when you have grandkids. 3 years after having the couch the leather started fading. Guess what the insurance doesn’t cover that. I’ve always had leather furniture and fading has never happen. Terrible furniture!
Our family has been in nest building mode recently and we came in after hearing good things about Ashley’s. By the time we arrived it was a getting near closing time and despite that we were greeted by a friendly team member named Marie. Without feeling rushed or pressured, she thoughtfully listened to our needs and showed us specific pieces that fit our aesthetic. Marie was very personable and informative and made the entire process seamless from piece selection to information on financing/available promotions and even specific delivery times. Highly recommend and will be back to this location again soon.
excellent service and price
Enjoyed working with Mindy. I really hate furniture shopping but she made it easy and fun. Bought a living room set from her today. Great service and knowledge of her products.
Sam was very helpful and a great assistance!
Mindy was helpful. Let us walk around and found us when needed. Also very nice for Ashley furniture to give a veteran discount!
Enjoyed working with Sam, he is very professional and took care of all our questions and concerns. One of our better experiences buying sofa,Ottoman and Chair.He made sure we are happy with our purchase.Great Job Sam!
San was awesome thanks to him I got my living room set. Thank you yall were awesome
Had a great experience at Ashley furniture. Marie was God sent. She helped us find the perfect couch and perfect bed. She was super friendly, accommodating and helpful. We will definitely look for her again for future purchases.
My family and I came to your store and we were welcomed by one of the best Representatives in Ashley furniture store. Taz was very professional and informative, made our experience easy and joyful to purchase our furniture!!! We will come back again and ask for her assistance!
Taz was very helpful and patient in helping us choose a new living room couch set. She listened to us and offered excellent advice.
Brandon took great care of us. We always get good service at Ashley.
Marie was super helpful and nice! She helped us narrow our choices down so we could make a decision on a table. She listened to what we were looking for and helped us pick the best table for us.
We had a really great experience here!! Mo Mo offered us so much help with choosing our new furniture!
I am immensely dissatisfied and disappointed in the lack of customer service from Ashley. I ordered a sofa over two weeks ago, waited for my delivery date, just to find out that morning my sofa wasn’t going to be delivered. My husband and I took off work and stayed home for the delivery, and I didn’t find out the delivery was going to be canceled because I was contacted, I found out because on the tracking delivery email I received the morning my sofa was to be delivered, the quantity stated 0 for 1 of the 3 sections to the sectional that I ordered. If all sections aren’t at the warehouse then the delivery has to be rescheduled. What a HUGE inconvenience and especially frustrating to not have communication about the change!! Then I go to the Miramar Ashley store and the manager, Yama, showed no compassion to the situation. He didn’t put much effort in trying to make things right and didn’t show too much care and concern. Usually with great customer service when a customer is put through such a situation one would think the manager would try to go over and beyond to keep your business, but he didn’t. I asked him to call his manager and he said because of the holiday he’s too busy and won’t answer. I’ll never shop at Ashley again. I don’t appreciate the lack of customer service and communication when I waited so long for my sofa to be delivered, just to find out on the delivery day that my sofa wasn’t coming. Then go to the store and experience a manager with a lack of concern. I’d give no stars of it was an option
Marie was great!
I am immensely dissatisfied and disappointed in the lack of customer service from Ashley. I ordered a sofa over two weeks ago, waited for my delivery date, just to find out that morning my sofa wasn't going to be delivered. My husband and I took off work and stayed home for the delivery, and I didn't find out the delivery was going to be canceled because I was contacted, I found out because on the tracking delivery email I received the morning my sofa was to be delivered, the quantity stated 0 for 1 of the 3 sections to the sectional that I ordered. If all sections aren't at the warehouse then the delivery has to be rescheduled. What a HUGE inconvenience and especially frustrating to not have communication about the change!! Then I go to the Miramar Ashley store and the manager, Yama, showed no compassion to the situation. He didn't put much effort in trying to make things right and didn't show too much care and concern. Usually with great customer service when a customer is put through such a situation one would think the manager would try to go over and beyond to keep your business, but he didn't. I asked him to call his manager and he said because of the holiday he's too busy and won't answer. I'll never shop at Ashley again. I don't appreciate the lack of customer service and communication when I waited so long for my sofa to be delivered, just to find out on the delivery day that my sofa wasn't coming. Then go to the store and experience a manager with a lack of concern.
Marie was very helpful and welcoming
Selection is great and Mindie was so helpful! Look for Mindie when you come in shes amazing!
Marie was awesome. She helped us get a bed frame we were looking for and was super helpful and friendly. Very good energy.
Excellent and charming sales associate!
Sam Is amazing ! He hep me get aprove to buy my furniture. Ask for him when you buy your house decoration! Thank you Sam
Sam was great he helped me find a beautiful couch.
If you’re in the market for a cloud couch, check out Coleman Furniture online. I canceled my order of the Sophie couch after realizing that Ashley Furniture was overcharging me by $500. (Including free delivery with Coleman vs. $199 with Ashley Furniture). The sales associate assured me I would only be able to purchase this couch through Ashley. Do your research before purchasing in store.
Marie was our sales agent. She was helpful, informed, concise in her descriptions, and pleasant toward us. It was a pleasure having her guide us through our purchase experience. Thank you.
Marie was great she helped us out a lot we bought a whole new living and dining room set at great prices. Thank you again!!! Give this girl a raise!!!!
The Manager, Andre, handled my order efficiently and professionally offering me any last minute available discounts.
Great service. Bought alot of new furniture and the process was excellent. Highly recommend Tisha for your sales person.
Taxmen was wonderful. I was struggling with my decision. When I showed her the table that was made for me, she took me straight to the perfect chair. I had skipped past this chair because I thought they were part of a set. It took her 5 seconds to point it out. I had tried Macy’s, Target and Living Spaces but Ashley’s selections, prices, especially, the assembly and delivery price sold me. This was my first time at Ashley and I go again.
Mindie was the best. Super helpful and personable. Great experience!
Sam was very helpful and patient
Great experience! Momo was so helpful and nice! He saved Thanksgiving!
Lots of variety, very helpful salesperson in Mindy/
Very good experience. Tisha was very helpful and NEVER pushy. She showed us several couches and gave us all estimated costs for the layouts we wanted. Explained everything very well, and was very fast and efficient. 10/10!
There weren't a lot of sales people available to answer questions. Then when I did find one, he was good at taking the time to look for the chair I wanted to purchase. After not finding it on the show floor, I decided to still go ahead and order it. I specifically gave him my new address, yet when I received my email confirmation of the order, it still showed the old address. Had I not caught it before I left the store, the chair may have been delivered to my old address. This sloppiness and not paying attention to detail is unacceptable. Customer service resolved the problem before I left the store. Otherwise, it would be a one star review.
Marie is SO great and extremely helpful! She helped me find the perfect couch and I couldn’t be happier. Some sales people really make you feel like they don’t care at all once you pay for your purchase but I know she is someone I can count on for years to come!
This was by far my worst experience! This store charged me over $2,000 above their online prices and took them more than 2 months to match their online prices. The warranty company they deal with is Scam (protect all), they charged me $749 for a warranty and they don’t want to cover anything! Claiming because we wiped the stain with a cloth! No I paid $749 for nothing! Now I have new furniture that l need to throw away! The best part about Ashley? You call them 100 times and no one picks up the phone!! I will NEVER buy from Ashley again and I will warn anyone looking to buy a furniture to not deal with this headache!
Ashley Furniture is a good company, but unfortunately there's such a stupid/weird/disrespectful manager at Miramar Location! He doesn't even know how to be a manager or how to treat his customers, in my opinion they should have hired him as a cleaner not a manager. My advice to you is to never deal with his stupid attitude. His name is Yama. He has no respect he doesn't even know how to talk English he's from Afghanistan and doesn't understand that being a manager needs someone to know how to deal with others. I'll never go to this location because i never wanna deal with him and I don't ever wish to see his ugly face again, today was my 2nd time seeing him and he pissed me off. Seriously this company needs to find a better manager that respects and deserves this position. They will lose their loyal customers because of how stupid he acts... i would rather go to El Cajon Location since their managers know how to make their customers happy. They offer the best customer service, their employees are perfect, managers are awesome, I talked to Chase and Taylor, i give them 5 stars But i wish there was less than a star to give to the idiot stupid Yama, please teach him how to be a manager because i have never seen such a disrespectful person like him, have him clean the store instead or train/teach him how to be a manager because obviously he has no experience and doesn't deserve his position. From my experience i know that managers must be nice to their customers but from what i saw from this guy, he doesn't care if his store is selling anything or making any money...
Great selection. We could find so many varieties which made us select what we need easily, especially with the help of Taz, the wonderful associate at Miramar, CA store. She was so helpful. She went above and beyond to help us select the right dining room
Marie was super helpful and she offered military discount. Saved us 10%. Great service and I can not wait to receive my furniture.
Marie was awesome. She helped is select the right furniture with the color we wanted and walked us through the financing and service plan options. Excellent service.
We had such a wonderful experience choosing our new living room sofa. We live in a 1-bedroom Downtown high-rise and we found the perfect living room sleeper sofa with a chaise that we envisioned for the space. We had the absolute pleasure working with both Mindy and Marie and they made our purchase so seamless! Mindy helped a lot with the initial research for our couch (she even gave us her phone to contact her anytime with any questions we had) and Marie made the payment process so quick and easy. And for just $100, you can have your couch delivered and assembled by their delivery team. So convenient 😌 We are so happy with the awesome customer service and we will definitely be back to get more accessories for our new home ❤️🛋️🥂 Thank you so much Mindy and Marie 😁
Marie helped me - she’s quick and efficient!
Marie was very helpful :)
Best experience here. After visiting 3 different furniture stores. We fell in live with a set at Ashley's. Tisha was amazing at giving us space to shop, providing guidance and working with her counterparts to get us the best package possible for our home. I would absolutely come back for more furniture.
Tazneen is a wonderful sales executive and was immensely helpful in buying what we wanted. Highly recommend her for any purchase you nake at Ashley, Miramar, San Diego.
Super helpful staff and overall a wonderful shopping experience. Marie was a superb saleswoman and did everything within her abilities to make our visit and purchase as amazing as possible. This woman deserves a raise!
Tisha was amazing in giving us the space to shop privately while still giving us the insight we needed to select the best product for our needs. Hands down would work with her again.
Marie did a great job and got me a great deal.
Bill was friendly, and very helpful.
We came into Ashley furniture and were greeted by Marie. I told her I was there to use a store credit immediately asked me for my name so she could look up the details. As we looked around she was an outstanding employee I never felt pressured by her I ended up getting an entrainment center. She was very helpful in getting my delivery date and even went the extra mile to help us with a the delivery and set up. If it wasn’t for her help I would of honestly just let my 400.00 store credit go to waste. Thanks Marie you are amazing and very helpful I will definitely come back to see you!
Momo was such a great help when picking out the perfect couch. He listened to all of things we were looking for in a sofa and was super efficient in helping us pick out the perfect piece for our space. Thanks Momo!!!
Wonderful and very helpful, quick service
Absolutely love their furniture, I bought a sofa and chair. The sales clerk Mo Mo was extremely helpful, kind, knowledgeable, professional and patient. I have other furniture that I will purchase in the near future. I can't thank Mo Mo enough.
Associate was great.Only complaint was I was rung up twice for purchase and couldn't get credit for 3 days.
The staff were helpful and got me the best deal possible. Thank you.
Maria astutely figured out how to save the sale and keep me from leaving.
MoMo was great to work with.
We appreciated the kindness and professional help Taz gave to us purchasing our new couch. Thank you and we'll be back for our future furniture needs♥️
What a great experience purchasing a recliner from your store. Marie is one of the best sales person I have encountered in a long time. Very knowlegable, personable & friendly during our encounter. 10 stars out of 10
Thank you to Mindie! She really helped us get the perfect couch, we wanted a couch as soon as possible and she made it happen!! Thank you for the deals!! 😭♥️
We just got a bought a sleeper sectional and Mindie was an amazing help. She really took the time to help us and answer all of our questions. She is so amazing! We will definitely be back for our future purchases. Thank you Mindie!
Sam is a very outstanding employee there. He helped us out so much and made the entire experience very smooth.
Had a great experience buying a dining room set here. Good floor selection representing a variety of options. Naz and Yama were super helpful. We'll be back for our next furniture purchase.
I wish we can take them to court, but is my own stupidity so don’t be like me. First of all these 5 stars you see are people like me who were promised $25 gift card if you give the store 5 star, they stand and watch you do it then they tell you you will get in in the mail. 4 months no gift card. but the one really pissed me off is you can not get thru the phone and when you do they never call you back, i have a furniture missing parts but i still didn’t get it yet . majority of the sales guys are related, so you can’t ask for a manager cause he is the uncle or something.
Marie was super helpful in building my living room and provided great pieces that compliment my bedroom. She was very professional, helped me get the greatest deal and super helpful in explaining my coverages on my purchases. I highly recommend shopping with Marie!
Bill was awesome with my phone order. I purchased a sofa and chair a year ago and wanted to add one more chair. I ran into a roadblock when learning the set is being discontinued so they didn't have the chair at my local warehouse or store. I called down to San Diego as my husband and I are in the process of relocating out of state and have one last load coming to the new place. Bill made the process of getting that one last chair in need delivered to my husband before the last load arrives at the new place. Thank you Bill for completing my set and making it a painless process.
Store Manager-Pouya and Salesman Naz promised I would receive a $25 gift card after I purchased a mattress and adjustable frame. In the store I was told the system was down to issue the gift card and I was promised a follow-up to call the following day. Unfortunately, 2 weeks later I had not received a call or follow-up. I called the salesman (Naz) directly; however, he no longer answered my calls after he made the sale and also did not respond to the voice message I left. Ashley does not allow you to contact the store directly, there is an overseas call center that apparently screens calls, so the store has an opportunity to ignore all calls except sales calls. I surmised this after the phone rang 20 times and there was no answer at 4 p.m. in the afternoon.Most definitely this is my last purchase from Ashley. $25 is such a small amount for the store to lie about, so it absolutely kills my trust in the store overall.
I went into Ashley's today to purchase a new dinning room table. Amazing customer service. I really appreciate all the help we received from Jimmy Maria. He was so helpful. I felt comfortable with the purchase I made. I definitely recommend coming to this location and ask for Jimmy!
Good customer service. But was instructed to come in store to order item and was told it couldn’t be done
No hassles, quick and prompt service once we made our choice. MoMo was great and helped get us an even better deal!
Sam helped us get a good deal on a tempurpedic
Sam was very helpful!
Sam greeted me at the door and showed me around. I fell in love with a wonderful couch and appreciate all of his help. Thank you Sam! You Rock!!!
Good service, fast transaction. Staff allowed us our time to walk around and decide on our own. Mindy was very helpful.
Best prices Sam is the best And it’s fast Quality 👌 Lovely people Best furniture store
Jimmy was super helpful and awesome
Had a great experience purchasing a couch at Ashley’s! Request assistance from Taz. She is very helpful, understanding of your needs and your budget. She is professional and friendly. She will leave you satisfied with you purchase. Also request assistance from Yama. He provides exceptional customer service! We found a great quality couch for great value and cost.
We just bought a tempur pedic and a dining room table and we had a wonderful experience with Sam! He was a very sweet guy!
Good product at excellent price!!
We had a great experience shopping at Miramar Ashley. Mindy is an amazing customer representative, knowledgeable, patient, and kind. We appreciate her!
Taz was super helpful!!!
Negotiated without much hassle a fair price for our new queen bed frame
Taz you were awesome! We are sure we are going to be happy with our recliner and thanks for showing your showroom where we could try one similar to what we wanted online! Thank you for courteous customer service and patience!
Manager by the name of Andre was very unprofessional and discourteous. He refused to sell clearance marked items. And then walked away in middle of conversation. He needs to be fired.
Mindie was fabulous. She showed up many choices and we found one that was perfect! Thank you , Mindie, for your patience and helpfulness!
My husband and I visited this store on a Tuesday evening. We went in specifically for an accent chair. Marie found us walking around and not only helped us find a chair, but also showed us the upstairs sleep center where we picked out a mattress. She was entertaining and got us an amazing deal and we felt very good about our purchase. Customer service was 10/10 for her and her manager.
I met the manager of the store Mr Pouya , He was very professional and efficient! Impressive! We also liked Mindie !
I loved this place. Very clean and majestic looking. Mindy was really nice and she helped me out. She was very sweet. Sadly I didn't purchase anything but I will go back to purchase something when I can and will ask for Mindy!
Employees are the nicest especially Mindie! I had recently visited Ashley homestore this week and Mindie helped me. She was super sweet 10/10 I'm going back! Highly recommend and ask for Mindie!
Excellent service by Marie highly recommend!
Mindy is really great! She’s very knowledgeable and will go the extra mile to make sure you’re happy with your purchase.
Sam was an excellent help.
My first visit was ok, the couch I found online turned out to be discontinued and not available when I got there and the service wasn’t all that great, a couple weeks later I tried again and found exactly what I was looking for and Kristin was a really great help in the process. Couch got delivered 2 days ago and it’s perfect! I’d go back based on how my second visit went.
Excellent service so far and very good quality furniture
Sam was very helpful and polite, he gave us a really good deal
We were able to decide on our couch. All thanks to Mr MOMO. He was very kind and professional. I highly recommend Ashley
Sam was very attentive, and was able to provide what we were looking for, a manual recliner. We are very satisfied.
After realizing we had made a mistake with our measurements we had to take another trip out to the store and change our pieces. Our original salesperson Mindy who was extremely helpful and nice was unfortunately not there but instead we were helped by the store manager Andre who was extremely patient and helpful. He was very courteous and professional. Andre helped us pick our new pieces and took care of the paperwork. David was also very nice and helpful with the exchange. We had another great experience at this location and recommend it to anyone looking for great furniture at a great price. Thank you!
Marie was super helpful and kind in helping us order our new bed from Ashley! I was able to call the store and complete the payment online instead of having to drive to the store. She was able to offer us a great deal and worked fast. I highly recommend working with Marie for your next furniture purchase at Ashley!
Kristen Ames is the best! She made sure that we will get the best mattresses for our children at a very reasonable cost. Stellar rating for her.
Great service, selection and prices. Mindy was very patient and helpful. We had a great experience and we are so exited for our new furniture!
Great service! Very helpful associate who provided relevant information to help me choose the right options for me.
Look for Kristen Ames, Andre, and David. Not only were they patient with me but helped me find the perfect couch and bedroom set! Customer service was amazing and I would recommend anyone who is looking for furniture.
It is always such a pleasure being an Ashley customer! Isn’t it just fantastic when you receive such top quality service! Thank you for your help today Andre and David in customer service
Momo helped me out with picking out a table and chairs for my apartment and he made the process very seamless and quick for me
Very pleasant experience while shopping today. Jimmy helped find the perfect chair for my brother who needed something specific for his physical limitations. He went above and beyond to make sure we were happy with our purchases. Thank you!!
I recently purchased furniture from the Ashley store in Miramar, San Diego. I can’t say enough good things on how impressed I am on the service and experience I had. Momo was my sales person who by all means, terrific. He went above and beyond in overseeing my purchase and I want to publicly thank him for all that he did for me. Ask for Momo when shopping at the Miramar location you won’t be disappointed.
Love my furniture!
Moe Moe is the best! He was very patient and helpful with me and my daughter when we went to pick out outdoor furniture. He was very professional, has an eye for good design, and helped us get the best price possible! I highly recommend being helped by him at Ashley.
Virginia at customer service rocks. Always helps me with my problems. Love you Virginia !
I met with Mo Mo. He was very helpful and informative. He answered all my questions and is a true asset to your store.
pouya the store manager and Virginia in customer service were very helpful. they made the process easy. I'm excited to receive my furniture ! If you go into Ashley's you must work with Momo, hands down the best sales rep. Very attentive and knowledgeable
Marie was amazing! Very helpful, saved me and my husband a lot of money as well :)
Very friendly at first to get your business but then forget it. Delivered wrong stuff I was missing stuff I needed. Over all the worst experience I had for spending so much money at the store. Very very disappointed.👎
Though I didn't end up making a purchase here, the sales rep Taz is the best. Big selection.
Our salesperson Jimmy greeted us as we came in the store and made us feel like family. Jimmy was very knowledgeable and helpful with all of our questions and concerns. My wife and I were given plenty of time to look at all the available options and make a decision on what best met our needs and budget. The quality of the furniture exceeded our expectations. The manager who we spoke to was very helpful and pleasant to work with. We definitely recommend Ashley for all of your furnishing needs. Thank you again for a great experience! Scott R
We just bought our second couch here in the last 5 years. Taz helped us and was very helpful and really listened to what we were looking for. Financing is easy and we know from experience that they honor their warranties and promises. Glad we decided to come back! Thanks Taz!
Catalina was very helpful and answered all my questions! I would love to buy furniture from here any time.
Mindie was awesome! Thank you for the help.
As soon as we entered the store, we were welcomed by MARIE. She did a fantastic job in finding our needs for our new home. She is well versed on every item/ furniture that we are looking for. She gives recommendations which i liked the most. She helped us A LOT!!! We're very lucky that me and my husband had her today at the store. It was a hassle free transaction. She is an A+ employee. Highly Recommended!!!
Just purchased a new sectional as well as a dining room table and chairs. Ask for Marie at the Miramar location, great customer service, very knowledgeable and not pushy. Thank you Marie! 9/19/23 Edit: Upon delivery, all 8 dining room chairs were damaged. We refused the chairs and been told by a customer care representative that the chairs will be remade and inspected before they send them again. They tried to deliver the new chairs again today and 7 out of the 8 are damaged again. The customer care representative, who called me was rude, impatient, and hung up the phone in my face. Terrible experience.
Tisha was a great help. To find my new couch. She was patient with me and give me ideas how my new couch is going to look like. Overall I had a great experience.
I bought a beautiful bedroom set. Jimmy was helping me, I arrived a bit early before the store opens and he did let me in. He also got a great deal for me. Good experience.
Sam did a great job!
I had the best experience at Ashley Furniture today. Mindy was an absolute pleasure! She helped me find the perfect bedroom set for me, and I am so happy with my purchase.
Excellent buying experience. And quality of products in Ashley found to be good. I personally like furniture designs
I’ve been to this store on many occasions and the store manager Pouya is amazing. He goes over and beyond for his customers and always makes your shopping experience amazing. I will definitely continue to come here for more furniture.
MoMo was understanding, professional and knowledgeable. Really recommended!
Great store. Mindie was very helpful and knowledgeable. She helped us measure and reviewed options at length. She ensured we got our old couch picked up prior to our delivery date. Everything with delivery went smoothly as well. Highly recommend this store and asking for mindie!
Sam was so helpful in finding our beautiful living room couch! Thanks, Sam!
Tisha was very friendly and there were a bunch of recliner options. She knocked off the delivery fee for labor day! She helped us walk through financing options with ease and I found the perfect recliner sofa.
Mo Mo is the best
Sam did a great job getting us discounts and helping us customize our couch!
Mindie Kang was our sales rep, and she was so professional and efficient!! Will definitely go back.
Excellent service!, Mindy was our Salesperson!
We shopped for a sofa at Ashley. Our experience was wonderful. The sales associate, Mr. Momo was very helpful and guided us to the correct spot and made our purchase seamless.
Great experience working with Sam, Mo mo, Andre, and Pooya :)😁
Loved working with Mindie. She greeted us right away and let us do our thing. She wasn't pushy at all. We looked around and she was there to answer all of our questions right away and made the whole experience easy. I will definitely be back for my next purchase.
Momo helped me with everything quickly and showed me exactly what I needed
Mindie was very helpful but not pushy at all. She is friendly and knowlegeable and i will return here for future purchases!
Sam was incredibly helpful!
Great information answered all of my questions correctly
Mohammed amazing customer service
Mo Mo provided great service!
Taz was easy to work with. She knows the inventory exceptionally well and had a good direction helping us find what we wanted. Great customer service and very pleasant to work with.
Had a great experience with Marie, very knowledgeable of different products and very personable.
Customer service here is great, Mindie was our representative and she was very patient with us, and she also gave us great information.
Great service, very polite, helpful and informative. Thank you, will keep doing business with you.
Momo was such a great help! We are moving from the east coast and he made the process of ordering furniture seamless! He made sure we got the best deal in town!
We had a great experience shopping at Ashley. Sam was super helpful and friendly, which added to our experience.
Sam was amazing, very helpful and friendly.
I have to reach out and commend Scot for his extensive knowledge, patience and selfless guidance. The store has a great selection of reasonable y prices furniture, especially if you can find something that doesn’t need customizing. We were able to match some pieces from our shopping list and use Ashley pieces, thereby saving a lot.
Went in looking a dinning table and was blown away by the salesman Yama, super helpful, no pressure approach, and was totally satisfied with my visit. Highly recommend find Yama if you need some help.
Wonderful experience in store! Quick assistance, specific to my needs, and much appreciated in a time crunch!
Kristin and Andre were fantastic! Kristin gave a space when we needed it, but was very helpful when we were ready for questions. Andrea was very knowledgeable and accommodating.
Great location and even better customer service! Mindie and Andre were amazing! They were extremely attentive and very helpful. With their assistance, I was able to purchase the sectional I wanted within my price range!!! Can’t wait for my couch to arrive 🤗
Jimmy did an excellent job! Thank you
Great experience Mindie was great Very patient with me no rush And always near by to answer any questions we had Thank you Mindie
Gwen was super helpful and amazing! She assisted without being pushy and wasting our time. We told her what we were looking for and she did a mix of guiding us and letting us explore as we debated and thought about our options. It was a wonderful experience, and so glad we stopped in after visiting about 4 other stores before this. Can't wait for the new furniture to come! Thanks Gwen!
MoMo is the best! We had a little bump with our voucher but he did his best to fix it and also got us the best possible deal for our boy’s bedroom set. Looking forward to the delivery. Thanks a lot!
Great customer service I loved they match online price.
Mo Mo was excellent. We appreciated the great customer service.
Team was very helpful with getting me the furniture I wanted.
Mindie is amazing! She helped us with the entire process of purchasing our furniture for our new home and we couldn’t be more happy with our experience. She was so friendly and helped us pick out items that best fit our home. We will definitely be returning customers of hers!
They had a great deal for a couch and I was able to get all the furniture I needed for my living room at a good price. Momo was also super helpful and gave us additional discounts. Overall satisfied
Worst furniture store in all San Diego. Can't even start. Purchased a mattress from them. And only had it for a few days. And already starting to dip in. Which I told them and said they could do nothing about it. They have no return policy on mattresses. Which to me is crazy. The sales rep. Taz never said anything about it. Which to me all they wanted to do is make a sale. Nothing but a scam! I wish I would of known. Never would have gone here.
Mindie was very professional and friendly. She seemed to genuinely care about my wife and I needs. Would recommend.
Sam has been an integral part of Ashley furniture store. We highly recommend him to others!
Ashley miramar branch was really helpful in assisting us in looking for furnitures, Jimmy really did well in helping and showing us furnitures
Buying the furniture was an awesome experience and Bill was great! It was after our furniture was delivered is when there has been problem after problem. Things have been sent in the wrong size, missing pieces and we are sleeping in our living room because we have half of a bed put together after multiple people have been sent out. We have called multiple time and the times when we do get a response it’s always the same thing “our manage will call you” and guess what? The manager NEVER calls. We are beyond frustrated, annoyed and disappointed. My family and I only ever get our furniture from Ashley but after this experience I never want to deal with them again. It’s been almost 2 months and nothing has been even started to get resolved. If you buy furniture from this store and you have a problem they will just ignore you in hopes you stop reaching out.
Great location with lots of inventory! Process was quick and the staff was friendly. Taz helped us find the perfect couch, she was super knowledgeable about the different options. It made very easy to decide what we needed.
We were looking into getting a new sofa and bed frame, Marie was so helpful and knowledgeable about our options. She’s friendly, patient, and honest — ask for her!!
Finally got my couch and it looks great! I want to give a big shout out to Momo and the staff. They were amazing.
Sam did a great job today and was a pleasure to work with
Update: I noticed the chest was extremely wobbly upon delivery and I let the driver know. He said to call and report it if the issue was still there once I put my stuff in it. They sent a tech out just for him to tell me it's the design of the chest and won't be changed and to put something under the chest to distribute the weight evenly and blamed my carpet. My previous furniture had no issues like that. Not giving me the option to change it is ridiculous. It's a safety hazard if that thing tips over. Scott was very helpful with purchasing our bedroom set. Thanks!
Mo Mo is the best in the biz! Go see my guy and he will get you set up with your dream set up for your home!
Found a great patio set. Great warranty / protection plan. Marie was super helpful and great to work with.
Taz was super helpful and kind! Great experience!
very nice place and wonderful furniture
MoMo was a very good salesman who worked with us closely. Overall, a very good experience...
We had a great experience today, looking for a Recliner chair the manager Andre was very helpful and helped us with our selection, Andre was very knowledgeable and professional.!
MOMO was great and very nice helpful person he explained everything to us great job MOMO 👏
I had a great experience especially with the worker Jimmy. Showed me to the mattresses and sofas. I got exactly what I was looking for.
Marie helped us find the right furniture for my mom and helping us get better deals
MoMo was so kind and helpful to my mom & I! He answered all of my questions without hesitation and was extremely patient with us as we looked around. He was knowledgeable and attentive and we will definitely be back to purchase more pieces! Thanks MoMo!
This review is based on the customer service of Scott, who took over for Jerome who apparently was taken away by another possible buyer. Scott was professional, courteous and available to answer our questions. He even took a painting off a wall to check for pricing. We ended up purchasing a coffee table and another piece of wall art. I will update this review when the merchandise is recieved.
Jimmy and the manager at this location were great! Helped me get my first mattress and beautiful headboard at a wonderful price within my budget!
Sam was awesome, thank you!
Taz helped us buy our bed frame and she was great. We will be back.
Ty. Sam u did great job Ty so much
Gerald was so helpful and we didn’t feel pushy by him. We were trying to find a couch for weeks and Gerald was able to do that for us in a day. Super nice guy and I would recommend asking for Gerald. He’ll explain pricing and the furniture and helps show other similar options.
Mo Mo made our shopping at Ashley very easy. Overall, really great experience.
Sam did a great job, super knowledgeable and friendly!
Sam was great. Helped us find a drawer and vanity. Was easy and good quality.
Great service by Sam, he let us walk around without constantly trying to sell you something. Would come back again. Pricea are fair.
Julian helped me out and was really professional. Thank you !
Great experience! Gwyn was wonderful, very knowledgeable, made a daunting process so easy! She was so helpful without being overbearing. Thanks Gwyn!
Marie Dedelva was very professional and provided exceptional customer service. Would definitely come back and shop again at Ashley’s furniture!
The lady was very nice and following protocol of check out process however you need a quick scan and go check out process for you clearances items. Had to buy clearances because I needed it today. Maybe start carrying items in store that people can buy and take with them.
Marie was extremely helpful in finding us great furniture for our new home within our budget, and fit exactly what we were looking for! Extremely happy with our experience thanks to Marie!
Wow! Best experience in the Miramar store . Pouiya couldn't be more accommodating and great personality. Gwen is extremely knowledgeable and great personality. AAA highly recommend !
Marie was so nice and helpful! I found a couch set so quickly I was in and out. She helped me with quick delivery as well that worked for me.
good experience. on time delivery
Jimmy helped me out and was 5 stars!
I went to the Ashley store in Miramar and spoke with Jimmy. He was my salesman. He was very helpful, very knowledgeable and I inquired about a military discount being. I'm a Veteran Marine, and he said that he would try to get a discount. In fact, he actually got a 10% discount. Approved by his store, manager Pouya. And my wife and I will be getting our brand new couch this Saturday. And we're very excited, so thank you very much to the entire team.
Service was amazing! Right on time and assembly of bunk bed took 45 minutes. Very professional and friendly. Highly recommend!
What a great shopping experience! Marie greeted us and led us through a smooth, stress-free, and informative tour of the bedroom and living room furniture that we were looking for. She was never pushy, answered all our questions, and appeared to genuinely want us to get the right furniture for us. She was also able to get us a much better deal than all the research we did to find cheapest prices. Thanks Marie and Ashley!
Julian was courteous and extremely helpful and patient with our purchase.
Best service always! We were with Marie for 3 hours
Helped me get a mattress was quick and easy
The best customer service. Yuma and Marie.I highly recommend to visit. Yuma and Marie offer the best customer service experience. Highly recommended.
Had what I wanted
I am going to change my review because everybody needs to know what they are getting into when they go to Ashley We bought a TEMPUR PEDIC FIRM matress and it arrived to our house, I got it and when they left i tried it and it wasnt what I expected I called THAT SAME DAY to change it and they were really rude, that they couldn’t change it although it was brand new !!!!! It wouldn’t make a difference if they change it for the MEDIUM like i asked IT WAS THE SAME DAY!!! I went ti MATRESS FIRM and they told me that their policy is if you dont like it they change it you have 100 days to try it !! SO IF YOU ARE LOOKING FOR A MATRESS GO TO MATRESS FIRM NOT TO ASHLEYs!!!!! My matress is at home not used 2 days old and they wont change it!!!! Our hole experience of buying our first matress is ruined thanks to their rudeness
Taz and pouya are the best !
Go see Jimmy. We met Jimmy when we arrived to San Diego at Ashley Furniture. He was very patience and walked through the entire store with us. We told him what our budget was and he made sure we kept our budget but also made sure the furniture we bought was well made and went with our color scheme. He made us feel very comfortable. Unfortunately after two months , our apartment was flooded and we lost our brand new furniture. Without any doubts we knew to go back to Jimmy. Jimmy comforted us and was very sincere about our situation. Jimmy easily access our previous invoice and made it super easy to re-purchase the furniture and very patience when we wanted to make changes to certain items. Any concerns we had , Jimmy has always been a phone call away. Jimmy will always carry a special place in our heart due to his professionalism, ethics and his amazing heart for his customers. Highly recommend the store . Go see our new friend Jimmy.
Momo was extremely helpful and advocated for our needs. He explained everything to us in a professional manner and conducted himself with grace as a representative of Ashley’s furniture. He made our buying experience pleasant and we look forward to working with him in the future.
Had a great experience at Ashley furniture, my first time buying from them. Jimmy my salesman was great, answered all my questions, let me take my time while looking around. Introduced me to management, easy to work with and I feel like a got a good deal!
They went to the wrong address. Items still not delivered.
Mo Mo was amazing to work with. He was extremely patient, didn’t bother us while we shopped and helped us figure out what would work in our home. I highly recommend stopping by this store with great staff!
Jimmy helped us find the perfect couch
Marie was very helpful and knowledgeable.
Marie was super nice in helping me find a mattress for my elderly mom.😊
Sam is the best! He was patient with us during our multiple returns to the store and burned some calories walking from one end to the store to the other multiple times as we tried to decide between two pieces. He even moved furniture around so we could see what pieces worked best for us. We’ll be back to see him when it’s time for something new!
Great experience with Sam 5 stars
Sam the bomb !! Great help with finding my first couch and table set
The team there was attentive and eager to help.
Excellent service!
Sam was very nice and patient. He let me rant about all I thought I knew and didn’t get upset with me for changing my mind. Customer experience was a blast.
Sam is good
Very friendly and helpful. Highly recommend.
The store sent us the wrong chairs. Wrong color and wrong size. We requested a return and the photos they asked for 4 weeks ago and we called a few times , no one is giving us answers. The quality of the chairs are not good. One of them have nail coming out and cut my toddlers finger already.
The store sent us the wrong chairs. Wrong color and wrong size. We requested a return and the photos they asked for 4 weeks ago and we called a few times , no one is giving us answers. The quality of the chairs are not good. One of them have nail coming out and cut my toddlers finger already.
Sam was great and helped us with everything we needed!
Was on a time crunch and Sam was great with expediting my purchase and explaining the warranty
Sam was great. Got us everything we needed. No pressure. Easy to work with!!
Thank you very much for your help Mr. Sam!
Sam was an excellent concierge! He was able to get us a great price on the exact furniture set we saw online with all the works.
I could not find anything that interested me for outdoor sofas. Bill (amazing salesman) suggested one that was not on the floor but showed me pictures. He said I could refuse delivery if I didn't like it. He listened well and made the best recommendation. Thank you Bill for the best customer experience.
Good selection range, Sam was helpful with the order.
Good experience e
Sam did a great job
The worst purchase, in March 2023 I bought a sofa bed, they highly recommended buying the guarantee, and I bought it, in May 2023 a piece of the bed part broke, after many calls and reports yesterday they came to install a new part and Surprise it was also broken, now as they return tomorrow with another new piece, they are not going to change the chair, only the metal piece did not last even 3 months, the sofa.
Great selection of furniture. Salesman Sam is awesome.
I bought my mattress from Ashley 4 years ago. I absolutely love it. It’s very comfy! Last week, I was looking for a bed frame. Julian helped me a lot. He is such a professional and knowledgeable about the products they are selling.
We made a huge purchase and Marie made our experience go smoothly! Very personable and very knowledgeable.
San was amazing & very helpful:)
Thanks, Sam!
Bill was so helpful over the phone to help me order furniture for delivery a couple months down the line and helped to make my move and transition to San Diego so easy! Would highly recommend this store location and ask for Bill!
Friendly, knowledgeable, not pushy. Very happy with personnel we met.
Sam was great he did everything quick and fast for me
I purchased a couch and a loveseat from Ashley, and was helped at every step of the way. I was working with a sales person at the San Diego store, Mindi, and she was professional, kind and followed up on every detail. I highly recommend Ashley Furniture!
Maria is the best! Ask for her when you visit to get a luxurious couch to upgrade your house!
We had an awesome experience! Marie treated us with great respect and we walked away with an awesome deal! She rocks!!!
we recently purchased a upscale love seat at the miramar location.sam the sales person was everything we we hoped for.we looked at a nuber of choices and chose a powered unit with the normal layback and head rest.this one also has lumbard support which my wife is finding that it helps with her back.sam did everything right, arranged for delivery and financing.the delivery came 2 hours early and i was still in my sleeping clothes.the delivery boss was not friendly ( may not speek english) and refused to remove our old chairs to the driveway the assist said " they are not furniture movers" even after i offered them a $ 100.00.sam found us an other pick up service that will take the two charis away for $ 100.00.
Excellence service from Sam!!
Our experience with the customer service and sales in the actual store was positive. We got a good deal and for the most part the furniture has been high quality. Our salesperson (Momo) and customer service David both deserve 5 stars, but the 1 star is for our issues with the company in general. We have had a horrible experience dealing with the warranty since we have had a reoccurring issue of the screws coming out of the dining table chairs. They have been repaired and then broke again, indicating a problem with either assembly or quality. The technician literally told us the chairs are defective but they won't replace them. Dealing with the warranty and customer service via phone/email since then has been extremely frustrating. It is extremely challenging to communicate with them via phone, there is no communication between any departments or between Ashley and the technician team, there are no direct numbers to contact anyone, and they seem determined to deny claims. David and his manager helped us out a lot in the store but it seems like the management/systemic issues are beyond their control. They don't provide any direct phone numbers or emails, whenever you try to contact anyone you just get stuck in a phone tree endlessly or on hold, then you get random calls from other departments with a lack of information about your file. They basically denied our claim due to "Customer use" even though the chairs fell apart TWICE due to simply being...sat in. The first time they broke was after 1 month of use. We still haven't been able to get our issue fixed despite trying for MONTHS and have spent hours going back and forth on the phone. They referred us to the GBS Protection Plan (scam btw) who also immediately denied us. We are simply seeking a replacement for our chair set.
We purchased a living room sofa set from the San Diego store and were very impressed with the sizeable options the store had for us to select from. Julian was very patient and on point with his assistance in making us aware of various features, comparisons of different options. Andre, the store manager was quite easy to work with also. In the end, we left quite happy with the service and the product we finalized. Looking forward to welcoming it next week.
Ask for sam
Bill was such a pleasure to work with, he helped design and pick out everything I needed to furnish my home.
Marie was great helping me find my new living room furniture and prepared all the financing
Friendly and very helpful sale
Very good customer service, I ordered over the phone and it was very easy.
Ashley is where I buy all of my furniture. I stopped by to look at accessory items as I’m staging my home. The sales person who “did not help” me was the rudest person I could think of encountering. I only found one item that I wanted to purchase today.l, a set of dishes. She did not individually wrap a set of dishes. She was clanking stone ware against each other as she shoved cups and bowls in a plastic bag that obviously was going to break. She abruptly said, “you know, if this breaks, it’s on you” as she slammed the stoneware in the bag. We asked for additional bags and was told we could go OURSELVES to customer service to get them. She was BEYOND rude. Even her coworker had told her that she would need to secure the dishes in multiple bags as the small plastic bags were not meant for heavy items. She shoved 16 pieces of stoneware (unwrapped) in 2 small bags. We did not get a farewell or any type of customary goodbye. This woman was completely unprofessional and she not be working in sales if she doesn’t like completing basic customer service. How rude!
We’ve been buying Ashley furnitures for about 2 decades now. We’ve always had a good experience with Ashley. This time we got a couple of furnitures and was assisted by Mindie Kang. She was very knowledgeable, helpful and very sweet. She helped us without the pressure of buying anything we don’t want. We had a problem with our box spring (being too high) and I reached out to her about it. She went above and beyond to make sure Ashley will take care of it. We appreciate her manager Andre for helping us out as well and getting the new box spring delivered. We will always come back to Ashley. We had great customer service which is lacking these days. Please look for Mindie if you happen to shop there. She will take good care of you :)
Find Mr. Sam! The best
Add this seller it’s the greatest one. He’s sold one so quick.
(Translated by Google) Excellent delivery service, very kind to leave the furniture at home. The seller is very equal and attentive. Helped us find what we really needed (Original) Excelente servicio de delivery, muy amables al dejar el mueble en la casa. El vendedor muy se igual y atento. Nos ayudó a encontrar lo que realmente necesitábamos
Naz was very friendly, helpful and attentive.
Sam was an outstanding Ashley representative. He was able to find us a great price on our sofa, dining table, rugs, and 3 end tables. We will be back. Highly recommended 👌
Mindie Kang, very professional and extremely talented! Very efficient! We bought 2 coaches and bed. We come back for a table:)
Jimmy was very helpful, I appreciated doing business with him!!
Awesome experience with Ashley store. Great selection service and price. Speedy delivery also available for most items on the floor. Giving 5 stars for everything
The only good thing about this store is Scott. The front desk staff lied about my order and were rude… so much so that they blocked my calls so I had to go into the store to talk someone to get my issue resolved. And that’s the end of my Ashley furniture shopping experience. I will never shop at Ashley‘s again.
AVOID SHOPPING FROM THIS STORE!! We were helped by Mo Mo. To keep it short, I would not trust anyone at Ashley Furniture from now onwards. We bought our whole house furniture in one transaction. The least we can expect is honesty.
We came in to buy a throw away throw rug. We brought one up to where we assumed someone could take of us. The people behind the counter made us feel we were in the wrong place. Then a man came up from somewhere off the show room. Nice man. He had trouble finding a sticker for the $9.99 rug. We were there for quite sometime. I got a little frustrated and for that I apologize. We were at the store a week before looking for entertainment center. Good prices.
Totally upset with the service, bought the new sofa set for $2k+ protection plan which Ashley claims would be helpful for 5 years, however within a year the screws are gone and sofa became unusable, technician came 2 times and tried to repair and also noticed multiple upholstery damages, Ashley customer service is not willing to take any responsibility even though the sofa is in manufacturer warranty, and if I call the extended warranty they say they cant help, I am stuck with the damaged sofa, definitely will not buy anything from Ashly further.
Sam is very helpful!
Mindie is amazing! She helped us get everything we wanted! Thank you so much for your help!
Marie was super helpful in helping me find my perfect mattress to the bed I picked out.
Thank you Sam for all your help today! We really appreciated all your help and patience. We had a blast today at Ashley’s!
Sam was incredible!! We never had so much fun shopping for furniture at any place. We really appreciate all the information he provided to us and helped us throughout the shopping process. Andre was also very kind. Thank you!
Marie and Andre are amazing! Great customer service and highly recommended!
We had a wonderful experience here at Ashley’s thanks to Sam. He was helpful in helping us decide on which couch would be a great fit for family and I. I highly recommend him when shopping here!
delivery fee is expensive and the purchasing process is tedious
Awesome service!
Fast and painless! Great customer service! Definitely recommend!
Marie thank you very much for your help. You are awesome
Great job Sam
(Translated by Google) Very good service and customer care. Thank you very much Sam. (Original) Muy buen servicio y atencion al cliente. Muchas gracias sam.
Great working with Sam. He’s the best!
Great furniture, great prices. My 4th purchase from Ashley.
Sam was an awesome sales guy. He was very knowledgeable and super friendly. My experience at Ashley’s was great! I would recommend going to Ashley’s on Miramar to all of my family and friends :)
Great service
Jerome was very personable and friendly. He gave us space to look around but was very knowledgeable and helpful when we were ready to make our purchase!
Jimmy was great! Excited for my new sofa!
Marie from Mira Mesa location was so helpful and understood what I was looking for. Thank you
My kids and I had the best experience at Ashley Furniture working with Momo. He was friendly, honest, and tried his best to meet our needs. We couldn't have had a better experience! We are very satisfied with our purchase.
Excellent customer service!
I went to this Ashley’s, and it was my first time being in this store. One of the employees, named Sam, was very nice and gave excellent customer service. The process was great and we got what we wanted. Highly recommend if you want quality and/or affordable furniture, and great customer service.
Marie helped me and my family, she was very helpful & funny. Her humor is very funny and she made us want to come back! We definitely recommend getting her as a helper!
Bill was great! He really understood the look we were going for and directed us to the perfect dining room set.
Purchased a bedroom set and mattress Taz was my salesperson and she was very professional and knowledgeable. She gave me an amazing deal. I am definitely a satisfied customer and will return in the future
Products are of good quality. Delivery is on time and staff is friendly.
Thank you for making us laugh!
Jimmy was very welcoming and helpful. We were able to find what we looked for and the price was very reasonable. The furniture arrived in 5 days as promised. Would definitely shop here again in the future!
(Translated by Google) Very friendly sellers Naz and Santana. In addition, we find promotions of up to 70% on excellent quality products. Totally recommended! (Original) Vendedores muy amables Naz y Santana. Además, encontramos promociones de hasta un 70% en productos de excelente calidad. Totalmente recomendable!
Marie was EXTREMELY helpful today! She helped me find the perfect bedroom set for my new apartment and I couldn’t be happier.
The experience was great. Everything was clearly explained even through language barriers. Very helpful.
Sam was awesome, listened to what we needed and helped very much.
Sam was very knowledgeable and supportive throughout the shopping process. He gave us the best deal possible.
Aida was very helpful. She's an excellent person. She knows what she's doing
Very professional. Thanks for Mo Mo for his great help.
Sam was awesome in helping us throughout our process & purchase at Ashley’s! He saw me standing by myself as many workers passed by he stopped and asked if I need any assistance & was great!
Sam is the best! He made our experience so easy.
Sam assisted me from the time I walked in and helped me find exactly what I was looking for. It was a pleasure
Love Ashley’s furniture ! As soon as you walk in you get welcomed and the place has lots to see! Marie helped my family and I choose some comfy couches for our home thank you so much Marie !! She is amazing making sure we see options and giving us a tour of different stuff to look at and choose the right fit !!
Be careful shopping for furniture in this store. The lighting is so poor, it is difficult to see the actual color of sofa and chair fabric and even wood. Be sure to read their refund policy carefully as well.
The best furniture
Mindie was very helpful in getting us set up with the perfect sectional set for our living room. Thank you so much for all of your help Mindie, we greatly appreciate it!
Good service with good quality items
Sam was great assisting us.
Sam , He is doing great
Sam was great helping us to find the correct product with a fair price for us. Good to do business with him
Sam was great about helping me find a new couch, made the process super simple and fast
Sam was great!
Sam was my sales man he was excellent. Great service would recommend.
sam was really good with us
Sam was super nice, helpful, and informative!! He helped us find what we wanted!
Sam
Mindy was so patient and helpful with us! Thank you, Mindy!
We worked with Sam and he got all set with everything we needed. The process was smooth and easy. Highly recommend going here to get what you need.
Sam helped me out today, he did an amazing job. Def recommended
Marie was fantastic. Personable, helpful and NOT pushy!!! Great experience with her!!
Sam was super helpful and friendly. He assisted us with purchasing a dining table. So glad we got to work with him :)
Sam provided excellent customer service and helped us find a great deal on a dining set!
Bill was very helpful by letting us browse and then getting us set up with free delivery and a discount on top! We left very happy!
Gwen was beyond exceptional. Very personable and went above "normal" customer service standards.
We have had a great experience with our purchase. Mindy helped us. She was a incredible help. Mindy guided us, gave us time to make up our mind. She is energetic and funny. What a relief to have to have to make a big purchase and feeling that we had somebody doing the best for us. We will be coming back and working with Mindy again.
We went to see a dinning set that I previously saw on line. I loved it. The sales representative very helpful and polite.
Gwen gave expert customer service. Not only very professional, but went above and beyond. One of the best sales pros I've encountered in a very long time.
Bill was amazing knowledgeable. He directed me to exactly what I needed and never tried to push me in different directions. This was the best experience buying furniture ever
Mindie was very helpful. She’s very professional. We were able to get some discount too. Thank you!
Sam was very helpful and friendly.
Somebody give Mr Naz a pay raise please. Courteous, Patient, very well executed business/sales representative. Don’t let him go unnoticed.
Sales rep was honest and straight forward. Good value.
STAY AWAY! Worst couch purchasing experience ever. We bought a couch about one month ago, January 20 to be exact. It was delivered on 2/24/23. We immediately noticed it was damaged and notified the driver. The driver called a rep while at our house. The pictures below are what the couch looked like on day 1. He told us they would send a new slip cover to fix the problem. The problem is both sides look like this and the sagging is not fixed with the new cover. The couch looks five years old already!! I’ve been to the store several times to resolve the matter. I’ve called and emailed only to be ignored or given the run around. Today we are still waiting on the district manager to respond to our request for a refund. It’s been 16 days since that request. He hasn’t answered. Now they’re also telling us we didn’t notify the store within 72 hours. But we notified the driver IMMEDIATELY!! So here we are, waiting for “Richard” to reply. Richard, if you’re reading this, we purchased one of your more expensive couches. It looks USED. Is this what Ashley stands for? Hopefully not. Please give us our money back.
Marie helped me find a really cute coffee table! I appreciated how helpful everyone was.
Sam was awesome, he let us look around and when we’re ready to buy he was right there to help
Thank you to Marie for helping us find a great sleeper sofa! She was extremely helpful from the moment we walked in, patient with us, and educated us on the services offered so we could make the best decision for our family's purchase. Can't wait til the new sofa arrives, thanks again!
The costume service was aswome Mindie Kang she was the helpful person we ever met
Great customer service, ask for Mo Mo. Professional, courteous and very knowledgeable about the furniture I ended up buying. 👍👍
Marie De Delva was fantastic. She was very professional and went the extra mile to make sure we were satisfied. I highly recommend her.
Great service, thank you so much Sam ((miramar)
Mlndie was very helpful in finding what we needed .
Marie was fantastic to work with! She helped me order additional furniture pieces to complete my bedroom and living room sets. It was easy to get in touch with her directly.
Our sales person was Mindie. She was very helpful and answered all our questions. We had a very good experience with our purchase.
Easy and pleasant experience ... thanks Sam
Mindee was great! I was picking out a lift recliner for my mom and she helped me figure out what would work - with a discount too!
Sam and Marie were great. Found what we needed. Heartily recommend
Very professional and friendly
He’s the best , Yama
Amazing collection of furniture and mattresses. Nabil (aka Bill) has been the most helpful, professional and kind salesman that I had in my whole life. Really awesome!
I came here on Sunday the 29th. We just moved into our home and we’re looking around for furniture to help complete our home. From start to finish momo was excellent he was patient and really helped us find our vision. Thank you so much momo we were really happy with our purchase
Great service! Found a couch super quickly and was in and out the door in no time. The sales representative, Sam was incredibly helpful and made sure I got the best deal! So happy with my purchase.
My advisor was MoMo. He was very knowledgeable. I told him what I was looking for and my price range. I purchased a bedroom set. He did did everything he could to keep within my price range. I’m one satisfied customer. I would recommend him.
Just had the best experience here! Came in and was immediately greeted by Momo. He was so helpful and friendly. He got us an amazing deal and we left extremely happy with our purchase. If you shop here, ask for Momo! :)
Mindi was great to work with! She was extremely knowledgeable on the products they offered and included features.
Sam was a good salesman lobe him
We like the Strikefirst reclining sofa and loveseat. These have three separate motorized controls for each recliner: one is for reclining, all the way to a "zero gravity" position; a second control gives more lumbar support; and a third control slides the headrest forward. There is only one cord for the sofa and one cord for the loveseat each to plug in. There is ample storage in each arm rest for all your TV and entertainment controls as well as for charging cords to plug into the USB port on each arm rest. There are also multiple drink holders. Each exterior arm rest has a hidden drink holder. The center section of the loveseat and pull-down center section on the sofa also contain 2 drink holders each. The opening for each drink holder is large enough for my 24 ounce Tervis insulated drink as well as any large beverage bottle or can we use in our house. The loveseat also comes with two drink inserts that can be switched to (supposedly) hold a coffee cup. None of our coffee cups with handles are able to fit the drink holder insert and sit flat. We have dinged them 2 stars, the first is due to inaccurate online photo depiction and halogen spotlighting in the show room. We thought we had ordered a cream colored sofa and loveseat, described as "cloud" color in the showroom; we actually got a light gray sofa and loveseat. Online our lighter color has been described as Cloud, or light gray, or neutral, or cream colored, or even beige. They do not appear cream or brownish or off-white colored at all in our LED, subdued lit, living room. Ashley set up a second delivery exchange for our sofa and loveseat with a (possibly) "correct color." Unfortunately the second delivered sofa and loveseat were the exact same color and we refused the delivery. We then took one of our recliner backs off, drove to the show room in San Diego and compared it to the model on their show room floor. The recliner back looked exactly the same color as the models in the show room. The second star ding is for a hassle with our last name. From the first day we were in the San Diego Ashley showroom they got our last name incorrect. We were assured the last name would be corrected, it never has been. Ashley representatives have asked us to verify our name each time they call. Each time they informed us it was not the correct name on the order or in their system and each time, after our explanation, we were told the last name would be changed. It has been two weeks and the name has not been changed in their system. We recently visited the San Diego Ashley show room and addressed the incorrect name. We were told the name could not be changed on the original invoice, but would be changed in their system. We don't have much confidence in their assurances. We believe a show room should have similar lighting, or more options for lighting situations people might have in their homes today. We also believe a company should be able to change a name or address to correct their mistake(s).
I’ve recently been here to look for mattresses. Their sales representative Mo Mo was very helpful in guiding us through different kinds of mattresses. He was extremely honest and patient in explaining the quality, durability, and pricing of various brands and types of mattresses. Overall I think I bought the best mattress as per our requirements from Ashley with a best deal.
My husband and I were shopping around for a dining table for our new home and Marie was able to help us get exactly what we were looking for! She was super helpful and informative in the process. Overall great experience!
We had a great time with Jimmy showing us around!
Santana is the best and very very helpful. Worked with him over three days time, not pushy at all, very friendly, encouraged me to go back and measure to be sure. I am leaving a very happy customer with dressers, nightstands, and a dining room table and chairs. I moved into a place that I had to furnish from scratch, and I plan to come back for more help. He has been in the furniture business for over 40 years.
Tisha helped, we greatly appreciated her.
Jerome was our salesperson and the purchase of our sectional couldn’t have gone better. He was there when we had questions but left us alone to shop. He was professional and knowledgeable, making the purchase process simple and easy. I will find him next time I go to Ashley, thanks Jerome.
we went into ashley’s not knowing what to get, we were just looking around , we were greeted by an employee MoMo and i just have to say he is just simply amazing he worked with our situation , went above and beyond in explaining details and quality’s not just for the looks ! thankyou momo for everything !
Very good service. Sam explained about every couches which were available in the store so well.
Sam was very helpful, thank you for your help with my dresser.
Quality furniture and very knowledgeable staff made for a painless and efficient purchase 🤗
We worked with Marie — came in the the Miramar location for furniture for a whole new living room. She was really helpful in understanding our style, and most of all, honest and efficient. She got us a discount , price matched to online prices, and talked us through protection plans. We were able to walk out with a set of furniture all within budget.
Yama was an amazing representive for Ashley’s furniture. I had a hiccup with a couch I purchased and he helped me resolve it along with his kind manager Nidal. They make a wonderful team to keep customers happy !!!!!
Sales woman was helpful, but their pricing model is not right. It reminds me of the old days of Fry's Electronics. This chair was $129.99 instore but when I looked it up on their website, it is 2 for $200, free shipping.
Jimmy helped us find our brand new couch! He walked around with a tape measurer to ensure it would be the perfect fit. Thanks Jimmy!
Great customer service. Jimmy was very helpful on my purchases. Highly recommend this place
Sam was great to work with. My new furniture will be at my house in just a few days!
Taz was so friendly and helpful ! We moved all the way from NC and we wanted all new furniture and she helped! She was not hovering but was there when we needed here so thankful!
Momo provided 5 Star sales support We purchased a chair from Ashley and we highly recommended him.
My husband and I came in looking for a new couch. Jimmy was extremely friendly, helpful, and professional. He answered all of our questions and helped us pick our new couch. It was a lovely experience. We will definitely be coming back for our future furniture endeavors.
Excelente servicio ,gracias
CAT was great staff helping us finding matching pieces
(Translated by Google) good for the park (Original) Bueno para el parkin
Cat was great! She helped me find a new couch that was exactly what I was looking for. I went to other furniture places, and the couches just weren't the same as Ashley's furniture. Glad I made the decision to go here.
Had a great experience with Jimmy. Super kind and not pushy. Was in and out of the store in 20 minutes with a Great deal!
Nice and I see why everyone like it and I would not bye there stuff but I can ask people to go
Very nice furniture for reasonable prices. This location was good, had a large selection. The service is friendly, but also will leave you alone if you just want to browse.
Prejudice store! I was in this store about 20 minutes and no one greeted me. In fact 2 salesman walked passed me to greet folks that were not my nationality that had just walked in. I will never come here again.
I’m pleased to share an excellent customer service experience from Aida Maroun at Ashley Furniture in Miramar. My Husband and I received our new sofa Dec.17 but decided to exchange it. The fact that the new sofa was delivered to our home, I did not know if it was possible. I reached out to Aida, who listened to our issue and immediately took it for action. Upon approval from the store manager, she immediately contacted me to come back and pick a different set. My Husband and I felt relief that we were going to be able to exchange the sofa. If, it wouldn’t been for the store manager and Aida’s passion, honesty and outstanding customer service, this would have never happened! They both were incredible. Thank you for showing us VALUE, PATIENCE and taking care of our exchange process. Your AWESOME!🤩 Merry Xmas and Happy New Year!
The sales rep was very helpful and kept searcging inventory until I found what I wanted. very good service.
We worked with Mo Mo. He was very friendly and gave us enough space to browse first. He gave us a great deal as well!
I HATE ASHLEY!!! Never buying again from this company, trying for about 3 months to get a refund for a bed I DIDNT receive and no one seems to understand the issue!!!! WTF??? This store also charged me TWICE for taxes in 2 different cards (Ashley card and Apple Card) what’s wrong with this company????
Mo Mo was a phenomenal help! Was brutally honest with me and got me some discounts even. I even got a delivery date for my furniture within three days. I could not ask for better service!
Great service and selection. Mo Mo was great!
Love the team Ashley in Miramar
Ask for momo he’ll get you everything you need and for the best price
Jimmy did a great job helping us with a good offer for a great item
Excellent customer service at the Mira Mesa Store!
Great customer service 👏
Julian was very knowledgeable and helpful. We got the order done on line with his help on the phone. So friendly and helpful
Mindie was excellent! Gave us lots of options and very understanding of our needs.
Bill in the Miramar California store was amazingly helpful and kind. I found the perfect sofa for my new apartment.
Jimmy was so sweet and made our experience so simple!!
Marie and Andres were very helpful. I don’t buy much furniture and Marie went at my pace, helping me to narrow down my options and find the right couch to fit my needs. With their expertise, I was able to avoid some common mistakes and picked the best option. They made getting a couch easy and stress free.
Bill was great! Excellent customer service, attentive and patient. Will def be back and look for him next time.
I accidently ordered a small love seat instead of a 3 seat sofa. The manager said he could only refund me a store credit of $1500 instead of refunding my money so I could buy the larger sofa at another store who offered it online for half the price of Ashley's. The manager also said he does not price match two other stores here in San Diego, even though the Ashly website boasts a price match guarantee.
Parking is smaller than most places and entrance is easy to miss. Store has a good selection of furniture that is fair quality. Not a good store to try mattresses because there is no sleep section.
one of the best experiences from the sales rep momo such a genuine guy NEVER felt like he was pushing a sale on me ONCE. very honest man ⭐️
Jimmy took good care of us.
Scott was so extremely helpful when it came to choosing a bed frame and mattress set. He really helped me through the process and explained everything so well. It was such an easy and friendly process. Definitely will be back for any other furniture needs.
Marie was very friendly ( not pushy, which I LOVE), knowledgeable and helpful. I’m very excited about my purchase.
Not really a selection that offered the leather sectional we wanted.
Taz is amazing, knowledge, and very professional. I was incorrectly charged a delivery fee and she caught it and refunded my credit card. She is the reason I will return.
Great customer service. Listened to my needs and met them! Thank you Marie and Andre!
Worked with Jimmy and he was the absolute best! Came into the store a few times looking for things and every time he was simply amazing. The manager worked with us and gave us some great deals!
Received wonderful customer service by Mindi!!!
Bill was great.
Thank you so much Mindie for your amazing customer service and making our furniture shopping experience such and easy and seamless process!
Jimmy was my sales person from the moment I walked in he was very Easley to talk with I told him what I wanted he show me all things and the manager was as nice as jimmy they made me feel like I didn’t want to leave and they nice to my Es dog and they at knowledge I was a veteran Iam taking some friends back their I always buy from the base but I think I like this store better
Marie was super awesome and helpful, ask for her! Your home will never look better.
I went to purchase a bed frame today and was helped out by Marie De. Delva and when I tell you I had the best experience and service with her, I mean it. Her attitude is so positive and shes so charismatic and on top of that you can tell she clearly knows what she’s talking about. Im a picky person when it comes out to my furniture but Marie made sure I got exactly what I wanted! She’s just a really lovable person that you wish you could stay longer just to talk to her only because of how amazing her service and personality is. On top of that the manager was lovely and really charming too! All good vibes and positive attitudes and energy from everyone at Ashley’s furniture! Best experience ever at a furniture store 100/100!
They have good selections but from my experience, they have real bad after sale customers services. I have multiple items bought from them within the past month (October 2022). The very first time I reported a small fix for couch side USP which was not working since delivery, they gave me a run around. They did not even make any efforts to come and look at it. 👎 By the way, I paid for five years warranty which didn't make any difference to the case. 🤬 To me, no more business with Ashley.👎 What I hated the most is how Customers Services lie and talk sweet to you just to end calls without resolving matters or taking any action.👎
Had specific desires in a recliner and Mindie showed me everything they had until I found exactly what I wanted. Friendly, fast, and no BS. It was a very pleasant experience.
Just got our new couch and we love it. Momo was very professional and helpful. Delivery was fast just as promised!
MoMo was the best salesman, EVER!! He made our shopping fun, fast & easy!!
Shady! We ordered a Gruve 12' inch firm mattress, and they shipped us a different mattress called Chime which is very soft, gave us a backache, and costs much lesser than a Gruve mattress. We are now trying to work with their customer service to rectify the situation.
DO NOT BUY FROM THESE SCAM ARTIST!! THEY WILL KEEP YOUR MONEY YOU WILL NOT GET IT BACK! I GET IT THAT ALL SALES PEOPLE WILL SAY WHATEVER THEY CAN TO TRY AND CLOSE YOU BUT MAN THESE GUYS ARE HORRIBLE. PURCHASED A TOP OF THE LINE MATTRESS, SOFA, ECT ECT AND WAS PROMISED EVERYTHING TO FIT NO PROBLEM. LONG STORY SHORT THE COUCH DIDNT FIT AND THEY WONT GIVE ME MY MONEY BACK.
Would highly recommend this store for any of your furniture needs! Yama Abbassi was super helpful and I will be shopping there again.
We came in looking to furnish our first home here in San Diego, my girlfriend and I were absolutely delighted by the large selection and also incredible pricing available. The couches and dinner table we ordered were delivered on time and we could not be happier with our decisions and help from the Ashley Home Store associates and Management. It was truly a pleasure to have the experience and help from the team, I highly recommend shopping here for any home furnishing needs. Could not be happier. Thank you!!
would have been a 5-star review, but this aggressive female sales person chased me around the store despite letting her know that I didn’t need her assistance. I literally had to tell her to stop following me because she wouldn’t leave me alone and couldn’t seem to take a hint. then proceeded to watch her complain about me to other sales people. super awful customer experience. no means no. i’ll buy my furniture somewhere else.
Have not received my purchase, yet it was supposed to be delivered today. Ashley dropped the ball BIG TIME. And they refuse to make it right. I won’t shop here again.
Had a very pleasant experience shopping for a sleeper couch at Ashley. Tisha and her manager were kind enough to explain the features as well as give us a good deal, better than what we saw online. Can’t wait to get our couch delivered!
We had a great experience with Mindie, she was so helpful and answered all of our many questions but also gave us our space to discuss options. We walked away with a comfy couch that fit all our requirements.
Went looking for a sleeper sofa. Jerome was very helpful and they have a huge selection.
Excellent customer service.
Mindie and Sean were amazing. So friendly and helpful, but not at all pushy. I am so excited about my new bedroom furniture and bed. From now on this will be the only place I buy furniture.
Bill was very knowledgeable and friendly. He wasn’t pushy and he found me a great deal! The furniture looks great as well.
Great experience with Naz-totally professional and knowledgeable!
Mindie was so helpful with my purchase of a new couch! She helped me find the perfect couch and got me an amazing deal! I would highly recommend her!
Outstanding customer service from Naz.
Always great service and great value. Edit: Just make sure the Original price listed in invoice matches their website before negotiating a discount.
Bought furniture here
Lots of furniture on display and laid out by sections almost too much furniture in one store. Salesperson definitely on commission and will follow
By far the worst experience I have ever experienced with any store. Naz, my sales associate was the most unorganized. It took close to four hours to actually purchase something there. Next, my items were all supposed to be delivered three days later. I took time off from work to ensure I was there as requested and only 3 of 12 items came there. Ashley's HQ said that one of my receipts was missing. I let them know I signed everything and turned it in that day. I called Naz and his response was everything was turned in. I get a call the next day about the delivery coming on Saturday and I let them know I have a very important event, which I paid for that I need to be at and these are the hours the delivery has to happen between. I was told, by Naz again, this will happen. To my surprise on my way to my event I am getting a call that the delivery will be there during the middle of my event. I hate writing reviews such as these, but this is just not acceptable. I lost a lot all because of one individual's irresponsible actions.
I went in today to test out mattresses to purchase, and Mo Mo was amazing and patient while helping me find a plush mattress. I would absolutely recommend him when you come in for any piece of furniture, I have never had a better experience as a buyer as I did this morning. Thank you MoMo for all your help today.
My wife and I went to Ashley furniture store to look for sofas. Our sales associate was Yama Abbassi and his level of customer service was exemplary. We told him our requirements and he took us to several models to try the fit. He asked pertinent questions and was very patient in understanding our answers. In no sense did we feel any pressure to make a quick decision just so he could make a sale. Yama helped us find exactly what we were looking for and made two very happy, satisfied customers. Great job, Yama !!!
Great service! Good deal!! Zac was great!!! Thanks!
Ashley has given the worst customer service experience ever. I bought a power recliner and on the very first day the button to fold the recliner back stopped working. I called the customer service and was told to wait for 14 days. I asked to have immediate service as I bought insurance on such items (They insist you on taking this and won't give you proper service). I was promised to have service the next day but nobody showed up and nobody even contacted me to check on the ticket raised for this issue. In another situation, I returned few items and apparently I had to call several times to ask for a refund as they don't initiate the refund on item return or if you don't call and specifically ask for the refund. Worst experience ever! Avoid if possible.
(Translated by Google) General furniture store, moderate price, most of the waiters are elderly (Original) 一般家俱店,价格适中,服务员大多是老年人
Aida Maroun at Ashley furniture San Diego location helped with our furniture purchase. She went above and beyond to help me. She literally gave me a better price than the Ashley online store had to offer and threw in a free protection plan. I’m seriously amazed because my initial impression was used car salesman. She may be akin to one but she really cares about you and what she does. That’s no joke. Thank you Ashley furniture and thank you Aida Maroun
After having difficulty getting a live person on the phone to address and resolve a broken electrical cord issue on a past purchase, I stopped by the Miramar store to speak with a manager regarding this matter. I was soon greeted by Andre Moshfegh, Sales Manager, who handed and resolved my issue in a professional and friendly manner. On a totally separate matter, Andre also gave me a great deal on a recliner for my dad. I highly recommend Andre and his team at the Miramar location!
Very bad experience with Ashely homestore online. We ordered 3 counter height chairs but the quality and finish was poor. When we wanted to return they asked us to bear the cost of shipping which is close to 150$. We tried to return to a local store but they won't take it there. This is a sham to sell cheap products and prevent customer from returning it by not giving them free return. It should have been highlighted on the website that its not a free return. Really disappointed and would never buy from them in future ! Beware !
I’m a Disabled Female in San Diego, CA. On March 8, 2022 I entered into an Agreement with Todd Wanek’s Stoneledge Furniture dba Ashley Homestore at 7770 Miramar Road, San Diego, CA. Todd Wanek is using Fraudulent Business Practices to Operate a Bait and Switch Scam. It’s now July 2022 (4 months). I secured payment before Ashley’s end of the contract was upheld through their Synchrony Financing Option. I trusted that I would be given New, Good Quality Furniture and that Ashley would honor the Manufacturer’s and Extended Warranties. Instead, I received a Defective Mattress and Incorrect Pillows twice. When the mattress was delivered defective, I immediately went into Todd Wanek’s Ashley Homestore, explaining the situation. Instead of honoring my Consumer Rights to a Full Refund, I was told I would have to keep the product until such time I was offered a replacement. I have made many requests to cancel my order. I have sent emails and they Ignore my contact. I visited the store and hand delivered a Formal Cancellation Letter and video recorded giving them the letter and also verbally stating my cancellation on the Video Recording. Ashley Homestore continues to Ignore my requests. Now, Ashley Homestore keeps calling to get me to schedule a delivery, even though I have provided multiple written and even verbal notices to cancel due to their Breach of Contract. Stoneledge Furniture/Todd Wanek dba as Ashley Homestore is using Fraudulent Business Practices, failing Local, State and Federal Laws in an Attempt to Victimize Me. I am entitled to a Full Refund under the guidelines of The California Unfair Practices Act +Section 17000 of the California Business & Professions Code and The Magnusom-Moss Warranty Federal Lemon Law. The California Unfair Practices Act Prohibits any unlawful, unfair or fraudulent business act or practice and unfair, deceptive, untrue Practices. A merchant who violates the Unfair Practices Act can be assessed Civil Penalties per violation, as well as an additional penalty if the victim is a Senior Citizen or Disabled. As per this law, I have let the Todd Wanek’s Stoneledge Furniture dba Ashley Homestore in San Diego failed our Agreement and refused to correct the issue. Due to their Bait and Switch Scam, they Breached of Contract. I’ve demanded my Consumer Right to a Full Refund, but I was told I will never get a refund and I must accept a Redelivery. I am being bullied to accept a Re-delivery. They even showed up to my home, unannounced to my home to Badger and Bully Me to accept a replacement and reminded me that they refuse to refund my order. I have repeatedly told Ashley I want a Full Refund, due to their Bait and Switch Scam and Breach of Contract. I have made multiple contacts with Ashley Homestore and they continue to ignore my Consumer Right for a Full Refund, due to their Breach of Contract. The Contract is Null and Void. based on Breach of Contract and Fraud/Deceit. All you need to do is research the BBB, Google, YELP, Consumer Affairs, Attorney General, FTC, DOJ, Consumer Financial Protection Bureau, and all Governing State and Federal Agencies. There are also many social media sites like Trustpilot, HissyKitty and more, to investigate all complaints just relating to Todd Wanek’s CA Retail Location. He has many more Shell Companies which you can investigate.
We had an amazing experience. Mindie was an incredible assistance for our purchase. She was patient and aware of our needs. She is very funny too!
Ashley furniture has provided me the worst customer service experience I've ever had. Brief summary: Do NOT waste your money on their products or warranty services, they will do the absolute minimum to help you, and there is NO GUARANTEE they can replace your damaged furniture with the same model. What's the point of a 5-year warranty on a sectional sofa if you can't get pieces that match the original?? We purchased a nice leather sectional in May 2022, along with the added 5-year warranty. This was our first truly nice furniture purchase and my wife and I were excited. It really brightened up the home. Sadly we had a spill on one of the sectional pieces early on and had to file a warranty claim. We thought we would be taken care of! They first attempted to repair it, but it's leather so it transitioned to a part replacement. This is where it gets awful. From the moment we filed our warranty claim they KNEW there was no replacement piece in stock to give us. Despite this being the case, a fake "delivery" of our replacement sofa was scheduled, then within minutes following the delivery window we received a "could not deliver" notification. My wife and I were literally waiting in our driveway for a delivery attempt that never took place. THEN we have to call Ashley and their warranty services twice a week for SIX WEEKS, spending almost an hour on hold each time, being given the run-around about what happened. Finally we find out today that they knew the entire time the best they could do was a store credit to come back to the store and select a piece of furniture that won't match our sofa. What kind of "high end" store behaves this way? Don't sell warranties to your customers that you can't honor in the way you know they'll want to use them. Don't waste your customers time. You failed at both and lost a customer for good.
Ashley furniture has provided me the worst customer service experience I've ever had. Do NOT waste your money on their products or warranty services. They waste your time.
My parents bought some furniture from this store, and while they are mostly satisfied, the saleperson told them that the old furniture would be hauled away. The delivery person told them that wasn't a service, so now they're left with old furniture that they have to pay someone else to get rid of. Very inconvenient.
I chose a bunkbed here because I would be able to use it as two twin beds too, but I just realized both beds are not the same size tall. I received the bunkbed in April, it has broken pieces and dirty pieces. They told me a technician would come in 2 more weeks to repair it... it has been 3 months and they just sent ONE piece in replacement, and it's also broken. Nobody has come yet to assemble or clean. I Paid for the warranty and assembly service, and really regret doing this purchase. I've been making calls, and visiting the store every week and they haven't solve the problem yet.
Mindie was such a pleasure to work with that we came back the next day to buy more furniture! We came in Saturday buying a sectional, dining table set, and coffee table. We then came back Sunday to buy a bed and bed frame set! She was so helpful in finding the furniture we were looking for and so patient with my fiancé’s discussions about style and comfort. Never felt like we were being rushed or pressured. Mindie and her manager Andre worked with us to make sure we were happy with our transactions. The furniture in our house looks so amazing! We’ll be coming here again in the future for sure!
I have been having back problems for months so I went to Ashley’s to get a new mattress. Adam was extremely knowledgeable and answered all my questions. Instead of pushing the most expensive mattress on me, he recommended several for me to try-out based on what type of sleeper I am. The check out process was smooth and quick. I am so impressed by Adam’s professionalism and my back is grateful!
I am editing my rating from 5 stars to 2. BEWARE do no purchase the furniture protection plan as they deny every claim!! I was promised by my sales rep a refund if I had any issues and he told me to contact him right away if I did have a issue, of course I was hesitant because Guardsman and other furniture protections were never up to par but he promised this service was great and if I had any issues at all he would refund me the 350.00. I only put ptotection on my sofa, ottoman and chair and half , So I called customer service sent him a message asking for his email so he could assist me with no reply, I have now messaged Yama again in hopes to get some assistance, I will update this review once I get a response to see how this plays out. I rather take my 350.00 at this point and buy a professional cleaning agent and do it myself . DO NOT WASTE YOUR MONEY AND READ REVIEWS FOR PRTOTECT ALL THEY HAVE 1 STAR. They denied my claim stating everyday soiling is not covered even though my dogs muddied my couches and the mud smeared everywhere, I was told it covered all cleaning accidents but that was not true.
Everyone I interacted with at Ashley was great! Very helpful in finding me a couch for an excellent price. The delivery was smooth and came a little early. Would recommend!
Attention costumers 1. Never expect your product to arrive on time, even if they promised. Expect 1 extra month 2. The costumer service people " Nancy, Christina, Dylan" need training all over again of how to comunicate with costumers, how to use the system and do not lie to costumes. 3. Don't judge the costumers on their look and base on that to help them or not. 4. Higher management need to step in to fix systems that doesn't work and train employees all over again if they know how.
So I needed a mattress and went to Ashley's to try out every bed. Finally found the perfect mattress... but I was told by the salesperson it was discontinued. Surprise.... it turns out it was an exclusive Ashley's Chime mattress made for Amazon. Went home ordered it online and saved a bunch.
We had spent the whole day looking for furniture and we stopped by Ashley furniture and was instantly kindly greeted by a Sales Associate named Naz. Naz was absolutely a pleasure to work with and I will ensure to stop by to work with him again soon. During the process we experienced some issues with the sale in which Sean made right. The experience went from negative to positive after speaking with Sean. He truly knows the business and understood it much better than others at the store. I would highly recommend stopping by this store and when you do ask for Naz or Sean and I have no doubt you will be taken care of!
Super helpful and very friendly while extremely informative and flexible. The range of goods is massive and beautiful. I can not say enough nice thing about Micha who helped us out in every way. Highly recommend the shop.
I'm very upset, spent 7k on furniture 12/2020. They say delivery was 2/2021 according to their records but it wasn't until May or June because they waited until all the pieces came in. I tried calling to get help many times, every day for months because one of our 5 drawer chest dresser a few drawers keep opening. They don't stay shut. On hold for hrs at a time. They have about 500 callers ahead of you on hold, they tell you on the recorded line how many people are on hold. After speaking to an agent they say an installer will come out and fix it. No installer but an email saying to call a 3rd company. The 3rd company says not under warranty. I call Ashley again and they won't help. I will never buy anything from them again. Lakisha said she's in the escalation dept and said there's nothing I can do. Won't even give her me her last name. Don't Buy anything from them!!!
Look for the signature living rooms ...fantastic material , great comfort, and definitely great prices...for the quality they offer
Big showroom and good selections
We are needing to find a new bedroom set for our growing family and came across the familiar name of Ashley furniture. We were greeted by a friendly man named Bob. Everything was pretty normal until we noticed he literally came up to us at least 5-6 times with “oh I forgot to mention….(insert special feature/pricing)” he was hovering and overly attentive when I just needed time to soak in my environment and browse. It felt like he literally interrupted our conversation every 2-5 minutes the entire time we were there. I was so turned off by the experience we left to avoid interacting with him any further. I will not likely come back due to the awkwardness of the place.
AVOID ASHLEY AT ALL COSTS! This is by far the worst, most disrespectful, inconsiderate dysfunctional company I’ve ever had the misfortune of purchasing from. My wife and I thought we got a phenomenal deal and had great initial service. We bought a dining set in OCTOBER 2021! Told it would arrive Dec. Then Jan, then March, and so on and so on. Still hasn’t arrived after nearly 8 months. Try getting customer service on the line? Wait 45 min to have some phone rep in Florida tell you they have no idea about anything. Try emailing with no response other than spam. Try going Into the store to have them tell you to call customer service. Rinse and repeat. Trust me, avoid this place. And the furniture we did get? Garbage.
I’d give no stars if I could. We bought a couch from this store and when it was getting delivered the guys noticed a huge tear and red stain on the couch, so the date then got moved to Friday. We had a conflict with the timing and although it was rescheduled due to an error on their end they wouldn’t accommodate any other time for us and switched our delivery date to the next day. Now when they actually brought the couch up, it would not fit. In store we expressed to the salesman the measurements of our door frame and hall way to make sure it would fit he brushed us off and said they’re professionals and it will fit. We’re now going a week without a couch and customer service has a 110 people wait, and our salesman has not answered any of our calls. We’re extremely frustrated and will never be doing business here again
This is the worst customer service I have ever experienced. I placed an order in the store in November 2021 and was told the expected delivery was in January 2022. Since then, I have contacted Ashley 4 times - I have never once been able to reach someone in this store; I've had to chat with agents online, and the delivery date has been extended 4 times. Now they are saying mid-May but who knows. I am extremely disappointed that Ashley has not proactively reached out at any time, apologized, or made an effort to retain my business.
IMPOSSIBLE TO HAVVE SOMEONE ANSWER THE PHONE LOCALLY.. HELD FOR MORE THAN AN HOUR TWICE AND STILL GOT RECORDING TELLING ME TO HOLD. - RIDICULOUS!!!
We visited today looking for mirror ideas. Immediately approached by floor manager who directed us to home depot. There is a mirror on every wall.
Always get great service and pricing at Ashleys
Oh, where do I begin. I bought a couch in January and was told that it would arrive mid March. March 21st comes and no contact, no update on my order. Going through their website tracker for my order - I’m told they cannot find my order. Even though I’ve provided my full name, phone number, address, and confirmation number. I try calling the store, which really isn’t the store, it’s just a customer service number. The first rep I speak to says they’re going to connect me to another person where again, I have to provide all the same information and restart the entire conversation. THIS IS WHAT THEY DO. Every customer service call I’ve made has been a minimum of 2 people I speak to. Each one will be like restarting the whole process again. The second person is just another “customer service” agent of theirs. Anyway, this first interaction they tell me furniture will arrive March 26th and they’ll contact me. I wait until the 28th before calling again. Same runaround as before. The person I get ahold of tells me that a piece of my couch is in store, but the other piece hasn’t arrived. I ask for the piece that has arrived to be delivered and they tell me that it has been scheduled and the delivery team will contact me in 24-48 hours. 48 hours later, after not being contacted, I call once again. Same multiple person interactions as before. This time, the person tells me that actually, they can’t deliver the piece that has arrived. They have to deliver everything as a whole. And I have to wait until April 11th for everything to arrive. Super neat! Finally. I get the call. Everything is ready for delivery. They can’t give me a timeframe for when it will be delivered on the 11th until I confirm that I am available then. Since I work, I ask for the delivery to be on my day off. That was yesterday. The couch came. It’s here. It’s damaged. Once again, back to their customer service. They ask me to send pictures of the damage. They have to send a technician out to verify the damage before proceeding with doing anything. The next available technician is April 29th. So now I have to wait an additional two weeks for some person to come look at this couch to just to confirm what I’m saying so that again I can call customer service and again wait another 3 months for the replacement. This is an absolute nightmare company. Do not buy anything from them. The amount of effort to even TALK to someone is difficult. They train their employees to just lie about timeframes. You’re better off going anywhere else.
I used to like Ashley's but seems like they are stuck in the past with style and Jeromes has passed them up. Also if the sales people get your number they will hound you
Zac was amazing and diligent with helping my family look for a brand new couch, coming back here again! For anyone thinking of coming to Ashley’s for their furniture, ask for Zac!
Nice people but not the low prices I remember Ashley used to boast about.
Bill was amazing! He was so helpful and spent a lot of time with us! Always a great experience shopping at Ashley!
Bad customer service!! A saleswoman just wanted to sell their products no clear explanation, no responsibility!!
Mo MO was amazing at helping us find new furniture for our new home
Feels like a very slimy used car deal when purchasing furniture from these guys. They are all about their Commission and sometimes rude if they don't make enough money off you. It's unfortunate because it doesn't have to be that way. Consumers aren't stupid, we know the tricks and games they play. It could have been a great experience if they would just stop all the slimy tactics and be more upfront.
(Translated by Google) In store customer service is super, but shipping does not work. At first they said in 2 weeks now they say in 2 months. Let's see if we can fix the problem and get our money back. Because I'm not going to wait that long. Nooooo buy in these stores they do not serve nor is it customer service by phone (they do not solve anything) nor the shipment of your furniture. (Original) En atención al cliente en tienda es super, pero el envío no sirve. Al principio dijeron en 2 semanas ahora dicen que en 2 meses. Vamos a ver si podemos solucionar el problema que nos devuelvan el dinero. Porque no pienso esperar tanto tiempo. Nooooo compre en estas tiendas no sirven ni es atención al cliente por teléfono (No solucionan nada) ni el envío de tu mueble.
Had a great experience with Jimmy and the manager Andre at the Mirimar store. Both were professional and very easy to work with. This is our 3rd or 4th time going to this store and we will definitely be back.
Good service... way to pricey for my budget
We enjoyed our shopping at Ashley Furniture and bought a dining room and living room furniture. Several sales people asked if we needed help and left us alone to just shop. When we were ready and had questions Naz Ebrik, one of the salesmen, helped us. He also helped us to get the best buy during their President's Day Sale.
Literally just walked out of the store after being in there for 45 mins. No one came to help. Enough suits standing by the entrance.
Great experience, thanks entirely to the efforts of Tom Condron (thank you!). I had been on an extended hunt for a sleeper sofa and had been through several setbacks elsewhere, so having such a positive experience here was a welcome change! Tom was extremely helpful, knowledgeable, and friendly. I had a very specific thing in mind for our new place, and he completely understood my various requirements and helped me to find the right item, at the right size, in the right color, at an affordable prize - and then managed to track down one of the last remaining units of this item, at a time when warehouses everywhere were empty (December 2021 = holidays + supply chain shortage, oy) and made sure it got to us as quickly as possible. And when some last-minute confusion arose at the warehouse, he made sure that we got our sofa delivered to our door and assembled. I am writing this while sitting on our new, incredibly soft, extremely comfy sofa - A++!
This is such a special place. Andre, the manager, made everyone who came in feel valued and cared for. I really, really don't like shopping, but this place made me feel like looking for hours. It is full of so many beautiful decorations. The variety of pictures and wall decorations is amazing. There are so many styles to choose from and it is set up so well. My daughter needed a new bed, and was impressed with the selection and the prices. She found just what she was looking for. All of the employees seemed wonderfully kind and laid back. What a great experience. I definitely recommend taking a look if you need anything. There seems to be something for everyone. Thanks for the great experience Andre. You made me into a shopper. Your store at least. :)
I just bought a mattress here and the whole experience was fantastic! Scott was awesome and helped me so much to narrow down what I needed. The selection was very impressive; there were some pricey ones if you’re in the market for that extra quality but also some wonderful, more affordable options. Something for everyone! I was pleasantly surprised at how many options there were to choose from. The whole store is great, so much natural light and a beautiful selection of furniture. I will definitely be back soon!
Very very poor customer service. Lots of attitude.
(Translated by Google) In the store the seller was very rude, they don't know how to treat customers apart from that we stayed for more than an hour because it was very slow. They tried to persuade us in any way to pay them for premium shipping by adding $100 more to our account. However, we had to get angry for them to stop forcing us, in the end they gave us the normal delivery. We had a very bad time. The costumer service is lousy. Later, the bed we bought arrived at home, but the box spring arrived in a smaller size 😩. We have been sleeping with the mattress on the floor for more than a week and so far they have not bothered to solve the problem. I DO NOT RECOMMEND THIS STORE! They are bad people, who do not have a minimum of respect for the client. In the store the seller was very rude, they don't know how to treat customers apart from that we stayed for more than an hour because he was very slow. They tried to persuade us in any way to pay them for premium shipping by adding $100 more to our account. However, we had to get angry with them to stop forcing us, in the end they gave us the normal delivery. We had a very bad time. The costumer service is lousy. Later, the bed we bought arrived at home, but the box spring arrived in a smaller size 😩. We have been sleeping on the mattress on the floor for more than a week and so far they have not bothered to solve the problem. I DO NOT RECOMMEND THIS STORE! They are bad people, who do not have a minimum of respect for the client. (Original) En la tienda el vendedor fue muy grosero, no saben cómo tratar a los clientes a parte de eso estuvimos como más de una hora porque era muy lento. Intentaron persuadirnos de cualquier manera para pagarles por el envío premium aumentando 100 dólares más a nuestra cuenta. Sin embargo, tuvimos que enojarnos para que dejen de obligarnos, al final nos dieron el delivery normal. Pasamos un muy mal momento. El costumer service es pésimo. Después ya en casa llegó la cama que compramos pero el box spring llegó de un tamaño más pequeño 😩. Llevamos más de una semana durmiendo con el colchón en el piso y hasta ahora no se han preocupado por solucionar el problema. NO LES RECOMIENDO ESTA TIENDA! Son malas personas, que no tienen un mínimo de respeto al cliente. In the store the seller was very rude, they don't know how to treat customers apart from that we stayed for more than an hour because he was very slow. They tried to persuade us in any way to pay them for premium shipping by adding $100 more to our account. However, we had to get angry with them to stop forcing us, in the end they gave us the normal delivery. We had a very bad time. The costumer service is lousy. Later, the bed we bought arrived at home, but the box spring arrived in a smaller size 😩. We have been sleeping in the mattress on the floor for more than a week and so far they have not bothered to solve the problem. I DO NOT RECOMMEND THIS STORE! They are bad people, who do not have a minimum of respect for the client.
This company is a PURE scam. They work with "GBS" company for their protection plans that is called "ProtectAll". They will tell you a fake list of things that it covers, but in reality this "protection plan" does not COVER ANYTHING. They are professional scammers that will take you around and around with their nonsense instructions----claim numbers, "call the store", "call Ashley customer service", and ASHLEY will tell you to call the insurance instead. Why do they manufacture their furniture, but can't provide fixing and replacement all on their own? What's concerning is that they "work" with this GBS ProtectAll, a company that is under a different name, to ensure their name doesn't take the fall. You're better off with another furniture store, it's time people put a stop to supporting big companies that scam people for extra $$$.
Jerome and Alex were so nice and super helpful. Couldn’t ask for a better experience. I highly suggest everybody should come in and ask for Jerome!! Best furniture store I ever been to can’t wait to come back already!
Love the bed, but looking for a different color. Different colors but NO red.
Customer service was great! They had lots of stock to choose from. Prices were reasonable. Thank you for a great experience.
Worst nightmare buying from the company. Sent strangers to our house, only to take photos and not fix the issue. We finally got a call saying nothing could be done even though we paid for warranty. Biggest scam and am so upset.
Worst furniture buying experience of my life. Bedroom set had an awful chemical smell that wouldn’t go away. Return process has been a nightmare.
great service
Yama was so helpful in finding a couch that fit my needs. He was knowledgeable about size, material and configurations. He helped me find exactly what I was looking for and made sure I got the best deal. He was personable, friendly and made couch shopping a pleasure. Will definitely be back and ask for him in any of my future furniture needs! Hopefully the couch that comes will be a 5 star review as well.
Don't buy things here. They have no problem taking your money for product that they do not have ownership of or the ability to get ownership of. After waiting two months for delivery(which was originally quoted at about 2 weeks) I was informed that half my order was discontinued from the factory and that they would never be able to ship the furniture.
I purchased a dining table in store on Nov. 9th. It’s now been eight weeks and I called to see if I could reschedule the delivery date in February and I was just informed that my table was discontinued and my order has been canceled. So this store let me purchase a discontinued item and then held onto my money for eight weeks and I had to call THEM to learn that it was never coming in the first place.
I had the best experience here, they were real patient and supportive. An awesome variety to match your style and discounted pricing to match. I definitely recommend Ashley.
Extremely pleased with the service and friendliness of the staff. Kudos to MoMo (salesman) and Andre (store manager) for the time spent with us on our purchases (beds and couches). They were extremely knowledgeable about their products and helped us to choose what would work best for us. When it was noted that there was to be a significant delay for delivery of one of the mattresses, they managed a work-around to our satisfaction. It was truly a pleasure shopping at this store. Highly recommended.
This is was the easiest and best.buying experience I've had in a long time. the sales associate Aida was excellent. She was knowledgeable about the product and very patient with me. Aida was very professional, not pushy or over-bearing as some sales persons can be. I was able to make an excellent choice for bar stools.
We recently bought all new furniture for our house. We shopped around at several "big box" stores but settled on Ashley because of the excellent customer service. Tom was very patient as we slowly pieced together everything we needed. He made several recommendations and managed our expectations around shipping / timelines. Great overall experience, we'll definitely be repeat customers
Worst purchasing experience that have ever had. Stay away if you would like to have something decent and delivery on time.
Aida was wonderful, she was able to match the online price for the set we chose. The size of the dining set I initially was interested in was smaller than I expected. Aida gave my husband and I plenty of time to walk the floor to look at other dining sets and provided a measuring tape so we could make sure the set fit our space. I will definitely return for future furniture purchases.
Salesman was very knowledgeable and professional. Thank you.
Delivery with this company has been a nightmare. They can't get the delivery order right, even after their 3rd attempt. First they mistakenly cancelled the entire delivery. Then they left tons of stuff out of the delivery. Then they brought the wrong stuff. And the guys that sold it to me at the store, completely ignore my pleas for help. I bought $22,000 of furniture and once I did, the sales team and manager were OUT. No more service. Avoid this company if you can, or just figure delivery will be a nightmare, you'll get your stuff months late and you'll go through an immense hassle to get it.
First time furniture buyer was a nightmare that turned to an incredible experience. I went into the store and purchased a couch which ended up being back ordered (as is most items due to supply chain) however this was not communicated to me. Had sold my couch in preparation for the new one that never showed up. After going in store I worked with the store Manager, Alex and I truly would not have kept my business with them without him. He was extremely attentive to our situation, apologized for the frustrations and helped me select something he could get to me much sooner. Went out of his way to email or call me on any changes to the status of the couch and even offered a temporary solution if shipping was a continued issue. The delivery group was top notch, took less than 10 minutes and Alex checked in that day multiple times to ensure it arrived, was put together correctly and had no issues at all! He even emailed us to ask about the couch recently and we told him we liked it better than the original choice. As someone in customer service, I couldn’t have handled the situation better myself and will absolutely buy again from him.
Spent close to $6000 on my new bedroom set. When they delivered the furniture noticed that the chest drawer was damaged . I when to the store and file a damaged report and had to deal with the worst customer service from the ladies at the front desk . A technician shows up almost 2 weeks after I filed the report . Takes some pictures and few days later they Sent the wrong part . Went back to the store and had to deal with rude ladies at the front desk . They don't care because is not their department .filed another report . They sent another technician took pictures and few days later the wrong part shows again. . Not even the same color of my furniture. I was thinking buying a new dining table for my new house. Guess where I'm going next : Jerome's furniture. Better service and quality. Very disappointed with Ashley Furniture and management. They don't care about you after you received their furniture. . Now I have to deal with their rude ladies at the front desk for the 3rd time. And file another report. Worst customer service and furniture quality. I highly recommend not to buy anything from these company . Try Jerome's and MorFurniture!!
Edit:After continuing to wait MONTHS, I reached out to Zac to see if he could offer any further guidance to help resolve this ongoing issue but my message was read and he never responded. This is far from the same service we received when Zac was selling us something. Now that the item is sold but was delivered defective, he's just washing his hands of us and ignoring the fact that the issue has continued to not be resolved and he's unwilling to help. Zac was amazing & attentive. He went beyond just basic answers to any of our questions about every piece of furniture we inquired about. ZERO stars for customer service AFTER the couch we purchased was delivered with a defective chaise cushion. It's been MONTHS with multiple visits and numerous communications via phone & email. Still NO replacement.
I always find helpful people here. I got a good deal on a living room set and 0% financing too.
Amazing store good employee loreen very nice and good customer service
Bob Kelly, was great he answer all our questions and gave us a lot of options for us to decide on took his time and check if the item we were interested was available in stock made it easy for us to purchase the sofa sectional .
Ordered the matching loveseat to our couch online, the wrong color was delivered and the one we want is out of stock. Last time I buy furniture online. Virginia answered my call at Ashley and was very helpful in navigating how/who to contact for the return and told me they had the color I wanted in stock. I drove over and she introduced me to Jerome - super nice guy who showed me the couch in person to confirm the color and was able to get me all set up. Even the manager came over and apologized for what happened online. I'll only come into the store now like I did a year ago. Great selection, quality, specials, and prices; you get what you pay for.
Aida is the most aggressive person I’ve ever came in contact with she made this trip a very unpleasant experience I will never go back nor recommend this place to anyone all because of her and the way she talks and treats people. Went to BOB Furniture instead so glad I did and you should too. Do not waste your time here.
The worst place to shop for a furniture. The customer service is the the worst. They act so arrogant and doesn’t even respond to you. They are so disrespectful and didn’t even face me while I am asking them a question about the sofa. They do not treat customers well unless you look rich and can afford the furniture. They have no return policy on the furniture and they do not display all the furniture in the store, so it’s based on your research you have to decide. They do not display starting range of furniture in their store. Please don’t waste your time if you are trying to look for affordable furniture
Beware of Ayda. She was nothing short of a complete nightmare! She took rude and aggressive to another level. No customer service skills yelling at me and other guest in the store. I’ve never wanted to run out of a store like I did when I came into contact with this lady. Complaining in store seems to do good she looks to be related to other workers higher up. Please if you know what’s good for this company get rid of her ASAP!!
Aida was horrible!!! Beyond rude yelling and super aggressive! She told me I couldn't buy anything unless it was with her and I wasn't able to walk into the store and look around until she let me know the current promotion. She followed me yelling sir sir come here now!!! It was beyond embarrassing. She needs to be fired but she looks to be related to the workers there but they need to let her go! Worst experience ever!
This place pushed sales and was completely incorrect when it came to delivery. The delivery drivers failed to install furniture. Complained it was heavy. Then I call corporate and they hang up. Then called store and told me basically too bad. Was promised delivery within a few days only to get email later that day of back ordered. Calling to swap they refuse to assist and ended up coming back to return everything. Worst store ever stay away. Stay away!!!!
After a rocky start and calling 7 times to reach someone and going through 4 people to try and buy a bedroom set, MoMo took great care of me and set me up with exactly what I wanted. All’s well that ends well. (So far, that is.... we haven’t taken delivery yet!) He was friendly, efficient, fast and warm. Can’t wait to receive it!!!
I have been looking for a couch, Ashley has a lot to choose from but just not something that fits me. The store is set up nicely and the sales people I talked with aren't pushy.
Walked in and immediately met by Aieda and told her what I was looking for. She led me to something similar but not the color I wanted. She then took a phone call and disappeared. I walked out. Horrible customer service.
Terrible service... don't buy. All 1 star reviews are accurate. Nuts to buy from them. Wondering when they will go under. Too bad.
Tom was amazing we went to all the different furniture stores and he by far had the best customer service. We will definitely be back to see him for rest of our stuff when the time comes.
I was told that I would get a call back in a few minutes..WELL its been a day and no call back. I wanted the ZEB Sofa Sleeper Quartz WHERE is every employee no call back! Terrible. Terrible public relations!!! 239 437 2416.
The staff are nice as long as you are buying something, they are the most unhelpful after that. They do not deliver in time. For us they try delivering damaged furnitures twice, which we didn’t accept. Since then they haven’t made the refund despite of promising several times. The store never picks up phones and when they do they just make some false promises. I even visited this store and they said the refund will be made in 5-7 business days. Weeks have passed. Most awful store. Wish could give them 0 stars. I am now filing disputes against them.
The staff are nice as long as you are buying something, they are the most unhelpful after that. They do not deliver in time. For us they try delivering damaged furnitures twice, which we didn't accept. Since then they haven't made the refund despite of promising several times. The store never picks up phones and when they do they just make some false promises. I even visited this store and they said the refund will be made in 5-7 business days. Weeks have passed. Most awful store. Wish could give them 0 stars. I am now filing disputes against them
We have always purchased our furniture through Ashley's and have always been happy. Well we bought a sectional which squeaks entry time we move. We filed a warranty claim. The gentleman came to check our sectional and said he saw what we were talking about. He filed his report. We didn't hear back so I called Ashley's, they said the rep said nothing was broken. I told her correct it is not broken but it squeaks every time we move she said ok we will send another technician to check it. They sent the same gentleman. He said I told them it squeaks and you need to ask for another technician. So we did, well they sent the same technician to our house 3 times. We rescheduled and no one came. When I called the store they said he was the only technician in our area. So we are stuck with a squeaky sectional!! Not happy at all!! I certainly will think about buying anything g else from them since they do not stand behind their furniture. I gave 1 star because I have to give them a star to post . I would give them 0 stars.
Aida was fantastic. She knew exactly what I wanted when I described what I needed and made purchasing my stuff easy and with no fuss. Thank you
Emily is wonderful! If you come here go see her she will help you with everything and make the experience great as well. We will be back solely because of her customer service and how helpful she was!
Jullian was awesome! So helpful!
Deep sigh....I really wanted to give this place a chance EVEN AFTER all the horrible reviews I saw on here. I should of just not wasted my gas and went today/ever. Just left a little while ago and I will NEVER be back. They will NEVER get my money. I walked around that store and was bypassed by at least 6 store associates. Only one made eye contact and said hello BUT did not offer assistance to me. An elderly lady was behind me that she QUICKLY said hello to and offered her assistance to her. I guess I didn't look like I NEEDED or warranted assistance. I did see at least three couches I was interested in; however, they will never know. In addition, when I went to my car, I saw three of the six associates out by the employee entrance just chopping it up instead of tending to the customers inside. Just HORRIBLE non-existent customer service!!!!
Everything in this store is massive. Absolutely massive. The furniture seems okay, but none of it is my style at all.
Worst customer service ever !!!! DO NOT GO TO THIS STORE !!!!!!!!!! Reached out to management and they didn't do anything to help. I would give it 0 stars if I could !
Products are ok but horrible, horrible customer service. I tried to cancel an order 3 times now and still haven't got a refund. Since it's an in-store order I can't use the online service, every time I call I get put on wait so I schedule a call back and try their business chat, each time it takes days to get answer. Each time, they said they'll cancel it and it never gets cancelled. The latest time, they gave me a call asking to talk about it after promising it was taken care of, but I missed it and when I called back, the whole cycle began again. This is irritating and feels a bit scammy, I haven't got a product and my money hasn't been returned in over a month. So yeah, not sure if I want to do business with this place again.
We bought a whole king size bedroom set spent over $5000 the mattress feels like a boxspring he told my husband that after a month it would mold to your body, how can you sleep on it for a month on a boxspring ?? so I asked for another mattress they said no exchanges!
I don't know how this store stays in business. I've been trying to reach them by phone for months now. You can never get through. Customer service has even tried to reach out to them to get them to call me. Even their own customer service can't reach the store. Don't ever shop with them. Especially not a rep by the name of Ashley. If I could give negative stars I would.
The store was nice, the staff were kind. Our associate was always within eye site but didn’t overwhelm us like other places and people have. They let us do our thing and look around and when we did have questions they were very helpful. The mattress we decided on ended up not being the one that was put on the order form and it’s hopefully going to be resolved sooner than later. My only complaint is that the delivery team spoke to my wife like **** on the phone… Then during delivery one of the pieces of furniture was broken so we have to wait longer to get a new one.
I was looking for a very specific piece of furniture, which unfortunately this store didn't have. However, the associate I worked with (Yama) was incredibly helpful, and upfront saying he wasn't sure they had what I needed, but showed me options that might work. He wasn't pushy, or trying to talk me into anything. When I was mildly interested in a piece, he let me know the lead time was several weeks right up front. All total to see about 10 pieces, it was about 10 minutes. Despite the fact that I didn't find what I needed, I had a great experience, and will be back in the future!
Had such a great experience with Emily. She definitely gets 5 stars, very energetic and easy going--never pushy and so helpful. I just wanted her manager to know that she is excellent!
I ordered a queen size bed with rails, headboard & footboard & premium mattress on 7/17/21. On Sept. 14th I decided to check to status. The store NEVER ANSWERS THEIR PHONE - EVER. Nor do they call back. I typed in my phone number (that is on the sales receipt) - no record of my number. I then typed in the Order number from the sales receipt. Nothing found! Called the salesperson - he answered his phone but it was his day off so he has to check on this tomorrow for me. Waiting to see. Buyer beware. Luckily I paid for it with my MasterCard. I will file a complaint with them next.
My husband and I just walked in here to browse around while we killed time before an appointment. There were some faux plants on sale that I decided to buy (totalling less than $30). After paying for them I received my receipt and I was asked to sign an additional set of papers. Once signed, we proceeded to leave, as anyone with normal common sense would, we were told we couldn't leave. A woman (who was not the person who helped us in the floor) said we couldn't leave until we signed additional paperwork. We said we had already signed two forms and that we were ready to leave because we had an appointment to get to. She then raised her voice and said we COULD NOT leave until we signed a bunch of other forms--which she insisted THEY NEEDED signed. Needless to say we walked out, and we will NEVER come back to this store or shop at Ashley's ever again. Ever.
The lady Ana Mirfhakri, who helped my mom in getting a new dining table charged the insurance/warranty with out notifying her. My mom didn't even want it. In my book, that is just wrong & very very unprofessional as a sales rep, you don't just charge a service with out the customer's approval. $350 in something my mom didn't ask for. I've been calling the store & no one answers. Just cause it was in credit doesn't mean that Ana was in the right of just adding something on for her convince in reaching her sales goal.
Zero rating: don't buy furniture from this shop especially don't buy the protection plan insurance. They outsource the protection plan to an insurance company called GBS. No matter what the claim is about they will always decline the claim. And Ashely sales agents at the time of purchase will encourage you to buy it to safeguard your furniture from any wear and tear in future and so they are hand in glove with fake insurance company.
Great service and knowledge of associate Zac Youmans.
We recently went into this store and were helped by a salesman named 'Momo', his business card reads: Mohammed Mohammed. He was an amazing salesman! He was kind and patient while we walked around the store and determined which pieces of furniture would fit our needs. We had our oldest daughter with us who was recently in an auto accident and in a wheelchair, so this took us much longer than it would on a normal day. He made sure that we understood all of our options, what discounts were available to us, and at the same time, gave us the space we needed to make our decisions. Thank you Momo for making our furniture purchase experience such a good one!! For anyone wanting this incredible customer service, Momo works Wednesday & Thursday noon to 8 PM and Friday Saturday Sunday, from 11 AM to 7 PM.
Zac was super helpful!! Knowledgeable Pleasant and Sharp!!! Happy I got him as my sales person!😎👍
Today I had a good experience for my first time in the store. My salesman was Tammeem Niazi he was very personable and he was able to help me with what I was looking for. I would recommend him to anyone who is shopping at Ashley Furniture on Miamar rd.
Fabulous sale prices! I bought a leather ottoman for 50 percent off. It's beautiful!
After stressing the importance and contacting customer care on Twitter they sent someone 2 days later who fixed all issues. I wish they would have done this initially rather than waiting for me to spend hours to get them to come and fix things. Person did a good job touching up everything so I have updated my review by 2 stars. But I won't be visiting this home store location ever. I feel that the sales people will be sweetest when you are buying something and when you are coming to talk about an issue they won't even want to talk to you.
Worst Furniture Store. At the time of Sales everyone is professional and sweet talking. After furniture is delivered the no one cares what happens. Furniture was delivered with so many chips on multiple pieces. Paying for premium delivery is useless since delivery people don't care about your house so they will bang every wall they can to get the furniture to its place. In addition table delivered had exposed staple pins sticking out from the bottom. After calling customer service they tell me that a technician will come out after 10 days. After asking what should I do about the exposed industrial staple pins he replies that there is nothing he can do even if it is a safety hazard. I should have stuck to living spaces / wayfair for my furniture shopping.
Bob Kelly did an excellent job assisting us in buying our new furniture! He was very courteous and helpful in helping us make a good decision. Earlier that day we had bought two sofas from a competitor. He was so influential that we went to the competitor canceled our order, went back and bought from Ashley’s instead because of the great deals! We had our 8 yr old daughter with us the whole time, because of his enthusiasm, energy and calming demeanor she did not complain one bit… someone give this man an award! But a raise would be better!! Thank you Bob, thank you Ashley’s!
We ordered two couches on Dec 28, 2020. Our delivery was delayed for the 7th (maybe 8th) time and our new scheduled delivery is Aug 21, 2021. I don't really think I need to say much more from that but here it goes... We went into the Ashley Home Store on Miramar on Dec 28, 2020 and made an order there. We were told that there was a 6-8 week wait and were okay with that - it's now almost 8 months. The sales assistant did not review the order with us before it was placed and next thing we know she's asking for a credit card to pay. We asked her to review the items to make sure it was ordered correctly and she told us it was okay. Repeatedly. She was so persistent on it that we figured it was okay and paid. We realize it's our fault on that but who wants to argue with a sales associate for longer than 10 minutes? Two months later, we got our delivery and surprise (!!!), the order is wrong. You can't reach anyone at this store to talk about your order so good luck on talking to someone to get a real update. You have to call the specific store but after a certain time you get re-routed to the customer service line that can't do anything. And then you get re-routed back and get to listen to the same hold advertisement for 20 minutes before you are re-routed to the customer service line again and then are put back on hold. Do not buy from here if you want to get what you actually order or expect any type of customer service. I'm aware and accept a certain level of delays that happen, especially with COVID-19, but the inability to talk to a person that can do anything to help on top of an 8 month delivery is absurd.
DO NOT BUY HERE. I purchased two accent chairs in store, paid $119 for assembly and delivery. They were delivered a few days later, IN BOXES. I had to assemble them myself (NOT easy). I called Customer Service that SAME DAY to ask for a refund for the assembly fee, since I did the work, after a LONG wait time, they answered and they said they submitted a case & someone would contact me within a few days to resolve it. (Not sure why they couldn't just refund it to me then & there). No one ever contacted me, so I called again a week later (more long wait times), and this time they said I had to call the store directly to get the refund. Long story short, it is now a full month later, and I still don't have a refund! They just keep saying they will open a case and someone will call me in 3-5 business days, but no one ever calls! The WORST customer service I've ever experienced. DON'T BUY FROM ASHLEY HOMESTORE!
Is it me or is the customer service never available by phone? I purchased a sofa and some other items on 7/3/21. The sofa didn't fit through my front door so I returned it and asked for the $199 protection warranty to be removed from my account. Here we are a month later, two additional trips to the store, and so far 36 minutes on hold and this expense for the protection warranty is still on my account. I know there is only so much the reps at the actual store can do, but seriously, how hard is it to have this removed? I called the 877 toll-free number, was on hold for 26 minutes, was transferred to another department only to be on hold again for another 10 minutes before hanging up. Going on 30 minutes on hold with the actual store. Completely ridiculous. It's 1 PM on a Wednesday, how busy can they be that no one is able to answer the phone??
Ashley called a 7th time to push off the delivery of my furniture then hung up on me when I requested how to make a formal complaint. Their customer service reps are not very helpful and ill informed. Don't buy from this store. Go anywhere else.
It was super easy and fun! I went in and right at the door someone directly walked me over to the couches I was interested in. Bought it same day!
I was able to find what I needed and Matthew De Anda was very patient with me as I needed a couch that was in stock and got a queen bed for my guest room. Thanks again Matthew.
I placed an online order but I did not have the option for online store so I'm placing the review anyhow. I ordered the Rokane Counter Height Table and Stools set, which is perfect for my small apartment. It was over $500 but it was on a special for $260. I received it fairly quickly but the fedex guy dropped it and it was very damaged on the side of the table when it arrived. (I saw him on the ring camera so I know it was caused by the delivery.) I was so disappointed because I was excited to receive it and I couldn't even open the Box because I could see it was torn open and damaged. So I called the Ashley furniture customer care number and spoke to a gentleman named Zuri Williams. He was very professional and took the information from me and and had me send him pictures while I was on the phone. He verified the damage and immediately ordered me a replacement. I could not believe how easy it was to handle this. 3 days later a new table showed up I could not believe my eyes!! That was the fastest return I had ever dealt with before. This table was not damaged I was able to put the entire thing together myself and I could not believe the high quality it was! Once it was complete it is very heavy, great quality wood and the perfect size for my small dining room. The padded stools are so comfortable and the top is so large it feels like I'm sitting in a regular seat. This has to be my favorite purchase in a long time. The customer service was impeccable and I will do business with them again.
Customer Service is awesome, Mo Mo is the best, he helped me and went beyond expectations to make sure my wife and myself left the store with exactly what we wanted at a good price. Coming back for sure.
Wow the sales person is a designer by nature she has an eye for colors fabrics. Very creative, attentive. Micha empower you to make good decisions. She also put’s it on the iPad to show you what it looks like before you make a purchase. She is very good at what she dose. Excellent customer service.
Great experience. Casey helped us and he was fantastic. Highly recommend him when you shop there. Listened to us, gave recommendations and did not over sell. He knew his stuff and we got a great family living room set. A little opportunity with in-stock availability for some items like other furniture stores we went to when shopping for reclining sofas and love seats.
Shopping in store was a great experience. We had a very helpful sales associate who was able to find us furniture for our whole house. When it came to delivery our wonderful experience started to dwindle. The delivery drivers were given the wrong phone number and upon getting to our apartment complex they did not care to use the call box. After wasting 4 hours of our day to wait for this delivery, the drivers dismissed themselves and moved onto the next delivery. Ashley Home called us to let us know that the delivery drivers were outside so they must have had the correct number to contact us and yet they didn’t. Of course when we go to let them in, they had already dismissed themselves. With them not being able to go back and finish our delivery that same day, they promised us a very early delivery the next day between 8am - 12pm. Sadly, here we are again waiting for a delivery that never came. We called to inquire about where our furniture was and it turns out that there was never a delivery scheduled for us today. Ashley Furniture had lied. After speaking with a different representative, it turns out that it takes 24-48 hours to reschedule a delivery and one was not done. Mind you - we spent TEN GRAND on furniture. We had already gotten rid of all of our furniture (bed, couch, tv stand etc) the morning before the first delivery was supposed to show carrying 99% of the furniture we had bought. So not only are we wasting time on deliveries that aren’t even scheduled but we are also having to sleep on the floor with our apartment in shambles to accommodate the large sum of furniture that we had purchased from Ashley Home. While we still wait for another schedule delivery we are wasting hours that could have been spent at work or out of the house. We have asked them to do waive our delivery fee as we had just spent 10 grand and are not able to utilize the products we purchased due to there lack of care as well as there inability to schedule.
I have never left a negative review online before but I feel that I have no other option but to let others know of the terrible service I received. After moving cross-county from NY I stopped by this Ashley Furniture Store in order to purchase a couch. Due to the shortage, I specifically chose a couch with a delivery date of July 1st - with an additional delivery fee. On June 30th, I received a call saying that the delivery had to be delayed to July 2nd due to difficulties with the truck. On July 2nd, I received another call saying the same truck has once again broken down and the delivery would be rescheduled for July 6th. On July 3rd I called to confirm the delivery and was told that no delivery has been scheduled. I was then told that deliveries were booked until July 8th. After going online myself I was able to find an earlier delivery date - July 7th. In an attempt to rectify these situations I have spent over 4 hours on hold or on the phone with multiple people. Most of whom either made promises that they could not keep or were very rude and utterly useless. Most recently I was promised that someone would reach out to me from the Appeasement department - that was one week ago. Suffice to say this is not the place to come if you are looking for efficient, reliable service.
We had a great experience in the store itself. Albert really helped us out and got us a great deal on everything we needed. This review goes out to the more corporate side of Ashley in dealing with our delivery of the furniture. As typical per major freight delivery, we were given a large window in the middle of the day for when our furniture could be delivered, making us have to be home from 11:30 to 3:30. We made sure we had no plans and got all of our old furniture out of the house in the morning to allow space for all the new furniture to come in. We live in 10 apartment complex on the ground floor with a gate that has a call box this is clearly visible. Ashley had given the delivery company the wrong phone number for me, so when the delivery guys showed up, they waited around for 25 mins because they couldn’t get a hold of me, didn’t bother to use the call box, then left. Shortly after they left, Ashley called me to tel me the delivery people were trying to deliver my furniture, I went outside to find no one where they reached out to the delivery company to figure out what had happened. After they discovered they had given them the wrong number, they said the best they could do is get me on the first delivery tomorrow morning. (A window from 8-12) while we already had in house appointments for tomorrow with contractors at the apartment which we may have to last minute schedule now. Either way, we would like to thank Ashley for having us sleep on the floor tonight.
Everything is spread out throughout the whole store. If you want an entry table you have to walk around the entire store and find them tucked here and there throughout.
Good service
We visited this store today and had a Great experience. In the past when we have visited Ashley stores at home we have always been hounded by sales people. This store is different and we stayed and made purchases as a result. We were helped by Zac Youmans who was terrific. If you need furniture, goto Ashley and see Zac.
I am legit surprised at the current rating of this store! I came to this Ashley HomeStore today with my husband and had a great experience. The staff on the floor were super friendly and happy to answer any and all questions. The layout is open and organized, and there is a pretty big selection. We also caught the last day of a 50% off sale and walked out buying a sectional couch. Shout out to Jerome for being amazingly helpful and informative.
I am super happy I read all these reviews after I made my purchase but honestly I just don't get them! My husband and I had a wonderful experience here. We were greeted as soon as we entered by Luke who was very pleasant. We told him we were looking for a new bed frame going from a queen to a king so we would also be needing a new mattress. We said we wanted a frame with drawers on the bottom and one that came in cream. He walked us to the one said it came in cream but was very new so they didn't have any in stock. He said if we got the furniture he would give a really good deal like one that we couldn't pass up with getting a different color. So my husband was like yeah okay! So we ended up getting two dressers, and the bed frame and now it's time to check out mattresses. He made it quick simple and painless and he really knew his mattresses. We picked it and got the adjustable bed and checked out and set up delivery. We ordered it on a Sunday and we had it delivered that Saturday! The people were there in the morning and knew exactly what they were doing my husband said they were friendly and everything was put together well. Our furniture came in without any issues! We had a terrible experience at Living Spaces. I would definitely go back here in a heartbeat!
If I could, I would put 0 stars, this store is very disappointing with their customer service, we've been calling for days, even went to the store and talked to the store manager to resolve our issue and they said they will be calling us for the delivery of our furniture, there's no getting a hold of them! Absolutely worthless, we will never deal with this store again! Don't waste your time!
The selection was pretty good and we found a couch we were happy with. The salesman, Troy (SULTAN AHMED), was nice and helpful. He made it a better experience and I hope his manager(s) read this. The only possible negative is how the prices are laid out. In the store this weekend it says that the price is $1,400 and there was a 50% off sale. On the website the normal price is $850 with a discount down to $700. I felt a little cheated with the different pricing schemes. I feel that I still got a good deal on a couch so I am not upset. I just think the prices should match.
Beautiful merchandise
Came in, spoke with one person and went back another day to be told something else. As a girl going in alone, I did not appreciate trying to be taken advantage of and upsold on furniture. Don’t feel comfortable shopping here for any of my home stuff anymore.
I wouldn't recommend buying mattresses there. We bought a very expensive king mattress set, and as soon as it was delivered, we noticed it was hard a rock. We immediately went back to the store, and they said we needed break it in, and it is still awful after three months, and we are not able to return it.
I wasn’t given a date of delivery. Still waiting —
Garbage low quality particle board. Bedroom set is worthless.. These crooks. Cheap junk is bubbling and delamaniting. The entire bedroom set is particle board. Not one peice of wood. This place is the worst! First off they play games with prices, its like a shady used car dealership, sales rep asks to hold on let me speak with the boss about your price, this continues alot. Prices differ than online. It's a scam Marked up to mark down game played here strong
Came in to this store to purchase a sofa and a loveseat. Was offered a deal that if I buy the $3700 tempur pedic bed, I’d get the loveseat for $660 and the sofa for $1. But the sofa won’t be available until a month. I took the deal. Paid $360 delivery. Bed was delivered w/in a week. A month went by and I had to call to learn that I have to wait another month for the sofa. Long story short, I canceled the sofa and loveseat and ended up with an expensive bed and delivery fee. Very poor service. Definitely won’t be coming back. Lesson learned.
Store was very busy I found what I wanted with no help then I told a girl what I wanted and bought it wish I had been there when it was not so busy and then I would have received better customer service
WARNING!!!!!!!You may be cheated by this store like us. They are liars. We do NOT TRUST the store anymore.My husband and I came to visit the store and met a salesman. After going around, we had conversations to decide to buy a SET OF 3 PIECES Tables. During the conversations, we asked him about the price for the table set of 3 pieces, and he also confirmed us the price of that set of 3 pieces in 2 times, then we agree to buy the set of 3 tables with that price. However, on the delivery day, the store delivered only one table of the set to us. Immediately, we came to the store and told the manager the whole conversations between us and the salesman. The salesman was cheating us on selling the tables. The manager was so bad, too. He did not help us to resolve the problem. He did not refund the money to us or did not let us exchange to the other products. This is first time in America that we know a store does not allow customers to returns products. Even, they did not let us know their policies. We are sure this store's policy is violating the US laws of protecting customers. We were so angry and very disappointed about this store. We got deceived by this store. I wrote here to warn you as the future customers. DO NOT BUY anything at this Asley store. You can be deceived by these people here like we were.
I ordered this mattress 6 weeks prior and was told 90 minutes the day of the delivery time that my mattress was out of stock and would not be available until July 27th. I called the online department who told me a new mattress was out of the question and I should get a refund and shop on Amazon. Not satisfied with that I called and informed Ashley Furniture I was waiting on the mattress so I could move out of the hotel in my new city of San Diego where I just accepted a job. Ashley informed me I could do nothing to get a mattress and instead I had to stay longer in my hotel, costing $300. I instead went to Mattress Firm and got a mattress there. Only go elsewhere but DO NOT USE ASHLEY FURNITURE.
Bill gave me an awesome deal on a sofa set. Highly recommended.
Delivery drivers are a joke. don't know how to or care to take care of the furnishings you paid your hard earned money for.Never Never have anything delivered unless they guarantee it can be done.Rude driver cursed and threatened me when i began recording the disregard for items after attempting to deliver.tried on several occasions to contact store or corporate only to get the run around also attempted to contact online assistants that's a joke as well
Really pushy staff. We told them multiple times that we just wanted to look around on our own but they wouldn't listen. Made it much more stressful.
Good furniture Good discount
Was very pleased with my purchase, specifically because I was told by Lorena that my sofa would be delivered in two days. I was on the fence about spending the money but she assured me that it would be delivered in two days. I was told that corporate would be calling us the following day to set up a time window for them to deliver it. They never called and when my girlfriend called the delivery department, they told her that the store and the delivery department were not associated. So my girlfriend called the store once more and was rudely shrugged off and told the earlier they could do was a week later than the initial delivery date.
Helpful staff
My wife and I want to give a big shout shout-out to Zac who made our first furniture easy and stress free. We went in about a week ago and Zac helped us a lot on finding the perfect couch for our new place. He also shared his excitement for us for choosing Ashley Furniture. He was very knowledgeable about the product he was showing us in the showroom. He wasn't pushy on selling us anything else and was very patient with us. For sure we'll be purchasing more furniture in the future from Ashley and hope we can be attended by Zac again.
Rebecca is a great patient sales associate. Highly recommend her for your purchases.
From sales to delivery everything was better then we ever thought possible. The sales rep AHMED SULTAN helped me and my husband pick out the perfect sectional package despite him having limited details about our place and no pictures. We went to 3 other major furniture store chains and each store attempted to smear Ashley's and talk us out of shopping there. Now we understand why. Ashley's prices are the best within the industry and have amazing customer service and warranties that out-beat anyone else in the business. We were in and out of the store in less then an hour and it was delivered within 3 days of us ordering. I will always choose Ashley's over any other competitors store and have already recommended them to all of my family and friends. If you are on the fence of choosing which store to shop at, you will never go wrong with choosing Ashley's.
They tried to sneak in $49.99 5 year protection plan without my consent. When I complained to manager he gave me the excuse that the employee was new. She knew exactly what she was doing because she even pulled out a pamphlet for the protection plan and had it ready next to my paperwork. That was the red flag, I checked my receipt wondering if she included that and sure enough it was there. Still haven't gotten my $50 back yet either
Great store good quality furniture
Don't waste your time or money. Their sales prices are Jeromes regular prices! What was supposed to be a wedding gift for my son and bride to be ended up a total fiasco! The delivery company that they contract absolutely useless. We will never purchase from an Ashley Furniture store again.
WORST experience EVER!!! Extremely disappointed in this store- PLEASE DO NOT WASTE YOUR MONEY HERE. I really wish that I would have read some of the reviews on here before making a purchase her. Seriously, I purchased a couch at over 2K only for it to arrive late, wrong parts being delivered, couch not functioning and more importantly- the customer service is garbage. I've had to make 3 trips to this store only for them to send me away with false promises. I have been promised a gift card 3x now- although I would rather burn the card than use it at this store, but it is more about the constant lies and false promises that sends me over the edge. Whatever you do- don't shop here. You're better off shopping at a thrift store. Please see Better Business Bureau for additional reviews of people with similar experiences to mine :(
If I could give 0 stars I would. OVER PRICED FOR NOTHING! I've been waiting 2 months for a bunk bed they delivered it twice BROKEN. No resolution just wait another month for a bed.
Nice staff. Once we made our choice it didn't take long to finish the deal. Luckily what we wanted was ready for delivery just a few days later!! Only bummer, new salesman wasn't sure of some of the details about delivery cost, "insurance" and what was taxed. But, he did apologize and didn't try to cover it up.
Good selection
If I could give zero stars I would. This location has the absolute worst customer service. I purchased 1 set of 2 chairs with my table and they delivered 1 chair (instead of 1 set of 2 chairs). I called them to let them know that it was missing and they told me I was wrong and that I only paid for 1 chair. Before you tell someone they're wrong, make sure you're right. I filed a claim so hopefully this situation will get resolved and they'll give me the other chair, that I actually paid for!!!!
Julian is very thorough and helpful. Helped us find the perfect sofa
My experience in the store was excellent. Ana helped me and was absolutely wonderful. Unfortunately that is where it ends. My initial delivery date has now been set back 5 times, and I can definitely understand some delays given the current situation worldwide. Most recently, my delivery date was scheduled for May 9 and I had called Ashley on May 6 to confirm that it would in fact be delivered as I was going away for the weekend. I was assured that it would be delivered and cut my trip short to ensure I was home all day the 9th. Nobody delivered the item or called to inform me of a delay on the 9th. They did finally call me on May 12 to inform me that it would be delayed again. I got pretty upset and asked to cancel my order. I was hung up on, though admittedly I did express my frustration. I've not followed up to cancel my order since I absolutely love what I ordered but am very disappointed with the customer service post-sale. I still have no item or delivery date confirmed.
If you ever have the good fortune to get help from Bob, expect to have an amazing shopping experience! We went in just to look at a dining room table for our new home but Bob was went way above and beyond to help us furnish most of our home for an amazing price! He gave us the perfect amount of space when we wanted to talk and was able to help us with every question we had. He was also extremely knowledgeable about the products and where there were located in the store even when he was shown a picture from the website. I will definitely go back for any future purchases.
We had a great sales person that helped us navigate through their entire showroom to get us to the furniture suite we loved. Great quality and very nicely built. We also were educated on their mattress options and ended up buy 3! Once delivered, there was a mistake on the size foundation we needed and with one phone call, they had it rectified and a gameplan to have the new foundation delivered. We highly recommend Ashley Furniture.
Is there a direct number to the store to see product availability? I keep getting transferred to a call center
Our sales person Tameem was very helpful and went out of his way to make sure that all of our questions were answered and that we considered all of our options. He really was delightful. We are excited about the furniture that we have ordered and will enjoy telling you about it once we have it in our home.
I walked in and looked around a few salespeople walked right past me without even acknowledging. I walked up to Casey and he stopped what he was doing and spent the next 30 minutes helping me to choose a new couch. I found exactly what I wanted and Casey was very helpful and kind while assisting me - I had been to several stores and was getting disappointed because I couldn’t find what I wanted. Like I said, Casey was helpful and kind while I was in the process of choosing. I recommend any one needing furniture go see him. You will not be sorry.
We went to several home furnishing stores before visiting Ashley. Bill, our sales representative, took the time to discover our needs. He explained the strengths of the sofa we were examining and found a unit in stock in the color we wanted. Bill explained the delivery process and cautioned us to quickly respond to accept the delivery. The unit was spotless and the delivery crew worked cleanly and professionally. We are very satisfied with our sofa, we are definitely going to Ashley first next time.
Stopped by Ashley today and encountered an outstanding salesperson. Zac was friendly helpful and offered advice and suggestions. If only all salesman provided level of service Zac gave me.
Very professional
If I could give ZERO stars I would!!! This place has the ABSOLUTE WORST customer service I have ever experienced! I ordered my bed in March after having to wait over a month to get the product the put a HOLD on my delivery! When I called to clear up the issues the person I talked too never said that my deliver would be delayed. She in fact confirmed I would still receive my product on the scheduled day. Fast forward to delivery day... I have not heard anything about my deliver window so I call AGAIN! They then tell me that my product is not only not being delivered but hasn't even been scheduled for delivery!! WHAT?! I worked in this industry for 5 years I know how this works and after escalating the issue they did NOTHING!! I cancelled my order! And am livid!!
Ruby helped me today and was able to find the perfect table to complete my living room! She was knowledgeable, friendly and so helpful! She went above and beyond to make sure I left 100% satisfied. I will absolutely be coming back.
Great price on our furniture set and excellent service!
Wonderful, friendly service and we got a great deal. Plenty of styles to choose from!
The salesman, Julian, at the Miramar Rd. store in San Diego was extremely helpful, polite & professional. He knew the inventory & he did not apply any sales pressure, making the experience & very enjoyable one. The store has a great variety to choose from.
We had a great experience purchasing bedroom set, mattress and sofa. Our salesman was Jimmy and he was courteous and patient with us. Delivery is next week and hope that goes well too
Terrible company. They don’t deliver your furniture as promised and they don’t even call you to tell you that your order is delayed. We have had our furniture delayed twice.
Gimmicks galore with so called “sales” and broken promises. Was quoted a price, said no, it went down, said no, went down further, said no because we were still undecided, price went down again. Said yes. Promised 2-4 weeks and white glove delivery. Took 8 weeks and the delivery guys wouldn’t even move my lightweight sofas. Wife home alone. Refused and canceled our order. What an awful company. I’ll never shop at Ashley’s again!
My back hurts!! Cheap, cheap couches sold here. Just look at these photos after a few months... Couch and ottoman are collapsing. Very bad way to spend $600. Save yourself some literal pain and skip this store.
I found the exact couch and love seat that I was looking for. Ashley's has a huge inventory of quality furniture. Love this place!
Ashley associate Tameem, was very polite, energetic and helpful. I described what I need and he showed me all the options. I hope he will get promotion really soon.Some salespersons are very aggressive - it does not apply to Tameem. Thank you
My salesman, Jimmy, did an excellent job. I also appreciate the assistance of Chris, the manager.
Ruby, the sales woman, was cordial, polite, and helpful. The reason for my low score is because the store failed to deliver my furniture on the day they promised. Then they had the nerve to say it was my fault. They said that they called me and left me a message and that I didn't respond by a certain time so they rescheduled my delivery. I have previously purchased furniture under a different phone number. When I made my purchase this time, I let them know that I had a new phone number. I watched Ruby update the system at the store. The problem is that my phone number didn't get updated in the warehouse system. They were calling my old number. It wouldn't have been such a big deal, except that I was told when I made my purchase that they were throwing in the delivery and setup fee. When I was reviewing my purchase receipt, that wasn't the case. The store actually charged me 300 for delivery. So now my complaint to the store was that I was tricked into paying for a service that I was told was going to be free. So now our predicament is that they failed to delivered my purchase under a service that I paid for. The store agreed it was their mistake and offered to pay me back half the delivery fee for my inconvenience. They would still deliver my furniture but only to my door step. They would not carry it in a set it up. So I was giving up one inconvenience for another because I would have to move all My furniture myself now. Thanks, but no thanks Ashley.
customer service is very bad, The lady that was helping me to schedule my delivery hang up the phone on me when I asked her for her name
Lama and Jerome were great made my purchase easy with no sale pressure. I would definitely recommend
Horrible customer service. As soon as we got in, someone was there at the door and we told her what we were looking for and she disregarded what we had just told her. She started on what seemed like a scripted conversation and asked us what we were looking for right after we just told her. We went along and she showed us some furniture but we told her that was not what we were looking for. She got upset and I told her that we were just going to look around the store on our own. She kept following us around. I told her again if it was fine for us to continue looking on our own but she insisted on following us. I felt very uncomfortable. We did see some nice furniture but the whole situation was awkward that we decided to leave.
Great customer service, good quality and great prices!
Great selection and prices were good. There was a lot of clearance priced items too. Jerome helped us with our purchase. The purchase process was painless a and easy. There was no long drawn out process of looking and no sales pitch. We can't wait for our new outdoor furniture to arrive just in time for summer. We are definitely coming back for some wall art, there was a good selection of those too.
If I could give this shithole -10 I would!!! First, we went to the store in El Cajon, not Miramar, in Sept. And basically I was stockholder into buying a bed and base for 3k....only to be bullied into a 90 same as cash contract. Then at the 90 days of that shit contract I was told I still owed an additional 800$ for taxes!!! That weren't even put into tje sale of of bed when I bog it. This whole place is shit and if I could tell the world I will.Second, this place has the worst customer service. I was badgerd into a horrible Acceptance now contract, after I admitted to the sales reps I was running on 2 hours of sleep. They told me so many things so confusingly. They left us alone for 2 hours, then took us to finance. We got a Ashley brand bed base that broke 2 mos in. And apparently the company that makes the adjustable bed bases are so cheap, so shitty, that not only did it break after only 2 mos of use, but apparently there's So many beds broken that the parts have a 5 mos back order????? Like this shits been broke since Nov. I've called 100s of times and have been given the run around, I was told the parts take 3 weeks, but that was 3 mos ago!!!!. I have been told They won't even replace the base it until its attempted to be fixed, but if your supply is so shitty that there's a back log of supplies and parts that makes your customers wait months!!!!! What the actual F×$!!!!! Screw Ashley Furnature!!! Like this is asinine!!! Is this good customer retention? I'm paying a car payment a month for a bed and base that I cant use!!! And every manaer has the audacity to blow us off. Well, I've reported your company to The BBB, I've alerted my bank, and....ive filed a formal complaint to Corporate. Ashley Homestore, you all are awful people. I trust slimy car salesman more than anyone there. Don't do it. MOR or Jerome's for couches. MATTRESS FIRM for beds!!!!
Always a great experience working with Santana and had help from Courtney. I Can’t wait to get my new couch. Thanks a million
Awful experience ! We had three different orders. All of them had missing items. All the deliveries were late. I would think twice to give then my business again.
Our sales rep, Nabil, at the Mira Mar store, has been great to work with for the past 4 years. And provide Excellent service.
Nice large showroom.
We went to many different furniture stores and the one thing that stands out about Ashley’s Furniture is the Quality. Dally went above and beyond and thought outside the box to meet our needs & made it happen! We appreciate the extended time she took. I’ve worked in Customer Service for many years and the one thing I’ve learned is never say NO to a customer instead offer them options. That’s exactly what Dally did.
Awful experience. First couch was wrong, other piece was damaged. Second time they delivered something was missing, third time they get one piece in but still waiting on the other. Rescheduled delivery on me and the call center lady was extremely dismissive of me. I’m not just going to spend another dime here I’m going to actively tell people to stay away. Worst dealing with a company I’ve ever had.
Best experience I've had in a long time. The salesman was so friendly and helpful. He answered all my questions, gave me several options and took the time to be sure I understood everything before I left.
I purchased an entire apartment full of furniture (bedroom, living room, dining room) at Ashley Home Store (Miramar, CA), but they cancelled my order a week before confirmed delivery because my couch was on back order for one week. They wouldn't do a split delivery for me sooner even though they had everything else. Luckily, I had the phone number of my sales rep and he was amazing!! Enrique Flores was able to set everything right and I got all of the furniture, including the couch, two days after the initial delivery date. What impressed me most was how professional, helpful, and empathetic he was. I purchased all of the furniture from him because he was honest and incredibly mindful of my budget and the style I was looking for. He was great at conflict resolution and was able to listen and help when their delivery support center was too busy. Ask for him at the Miramar, CA location. He goes above and beyond!
She was an excellent sales person I really appreciate your knowledge
Thank you to the customer service manger, Kavan. He was great! We had a few issues but he was able to resolve them in a timely and professional manner. It was greatly appreciated and we look forward to going back and purchasing end tables.
The worst experience and worst morals and ethics ever. They promise you everything but when it comes to the warranty department issues they don't support you or do anything for you even though I paid them the full warranty for five years!!If you don't want to get cheated and fooled by their sales rep Mohammed Mohammed (mo) and by their store manager mark then don't go there. Unprofessional business and sales , totally a scam.
This review is specifically for the management/delivery people at this particular store in Miramar Road, San Diego. We have visited many other Ashley stores all over the country because we are a military family and we have loved our experiences, except for this particular branch. First of all, when it comes to sales, Kudos and many thanks to our sales associate Enrique who actually helped us find a super deal for exactly what we were looking for. He is young yet well versed in how to treat new customers and the middle management/delivery could take a lesson from his demeanor, friendly disposition and excellent manners when it comes to how to treat customers. After we decided on what we wanted, we were told that delivery is done by a third party. This third party happened to be a man sitting there by a desk who proceeded to refer to my husband as "hey, hey you guy..it's $200 for delivery and less if you help me". He was absolutely rude, treating my husband, a Navy veteran, like he was beneath him. We did not utter a word and let this man continue in all his rudeness because we understand he is a 3rd party and may/may not represent the store. However, when I wanted to confirm the delivery date and I personally asked him: "would it be tomorrow that you deliver? " this same man responded: "yes! TO-MO-RROW!!!" in the most condescending, womanizing tone. I have never been spoken to like that before, and much less from somebody who is supposed to be working for me because I am going to be the one paying him. He and his ridiculous Louis Vuitton face mask need a crash course on costumer service, manners and just being a decent human being. I do not know if he used to be upper management and he is enduring a time-out in delivery or what is going on , but the customers are not beneath him and should not be treated the way we were treated. It was completely uncalled for as we hardly even spoke to him or asked questions. Also, some other manager tried to sell us some furniture warranty "that used to be $400 and now we could get it for the awesome price of $100". When we declined the service, he replied "ok, you are on your own then". Who in the world, being an experienced manager, talks to a customer like that and scolds them for not getting their product? This was a completely surreal experience. I do not know if we were treated that way because we are a mixed-race couple, my husband is a veteran, or what happened there. Most likely, this is how this people operate on a daily basis and its shameful. They should be thankful we are peaceful people and non confrontational but any other veteran, or any other person period would have given them a piece of their mind...personally, I think this review is more effective and can reach more people. Again, our thanks to Enrique for all his help and his excellent customer service skills at such a young age. God bless and know that it is people like you the ones who keep this people in business, because other than the sales team, this Miramar road has terrible management.
Moving from another country to SD in 2019, I didn't have furniture, so I went to this store. They "gave me a great deal" since I needed three bedroom sets and a dining set. They offered me about a 15 % discount if I purchase all the items, so I did. Once I submitted my credit card, they charged me the time that the sales representative spent with me (about 1 hour), increasing the bill by about 17%. Since I really needed the furniture, I agreed because they said they have everything ready to ship in about a week. Although I don't have a complaint about furniture quality, in the end, it took months to get the bedroom sets. We had to sleep on the floor for a while. Although I told my kids that it was going to be fun sleeping like we were on a camping trip, in the end, all of us were exhausted. I would not buy anything anymore from this store. They have the worst customer service.
Went in to by a TV stand and got just what we wanted. Good customer service from Sultan Ahmed.
This ashley furniture store is the worst I have ever been to. The attitude from the customer service, was unacceptable. They only person that was helpful was Ben really nice guy and very helpful with my situation. The customer service only gave me the around. The manager are no better, they promise you calls that they never make, so when they say they are there for their customers that is a lie. Thanks Ben for keeping with the store values, the rest of them can learn a thing or two from you on customer care. Keep up the good work.
The service was awesome.
If i could give Zero star I would do it. Never trust Ashley. I ordered a sofa from November 2020. They said my order will delivery at January 2021. But until now as of February 15. They still ask me to wait until March without any noticeable. I have to call and all they said is wait. So disappointed
Thank you Ashely for sending HALF OF A COUCH and only assembling items partially. Your customer service is wonderful too when they say that they can’t do anything about it. You are a horrible company and I hope you file chapter 11 swiftly.
I made a purchase on January 26 and today February 4th I received my order. I purchased a bedroom set and a Tempur-pedic mattress. Upon arrival the delivery staff wasn’t able to hook up the bed rails since they were damage and they wanted to leave without hooking and they left once they hooked it up. I was not home at the time and the person that received the order told me it was damaged. I called and they told me that they had to send someone out to see if they can fix it I told him I purchased a brand new bedroom set that was not damaged why are you going to give me something damaged and fix it that’s not what I bought. It was a back-and-forth battle and all they could give me was a claim number and that on the 25th they can send someone to fix it. It’s like driving off the lot after purchasing a car with a big dent on the door. Like why am I supposed to deal with a damaged product and wait for it to get repaired. I called the one 800 number and also called the store neither could help me and told me that I had to get a tech to come out and fix it. I purchased something new and expect something new not something damaged so I went to the store and told him that I wanted to purchase the rails which they sold to me at 349.99 but they were “nice” enough to give me a discount at $200 even. They could not match the price that I originally made when I first bought it which was at $131.38. Also when I purchased my mattress which was not cheap at all I was told that they would take the old one I was never told that in order for delivery to take it the mattress needed to be wrapped so they couldn’t take it. I asked when I placed my new order if they can take the mattress and he said no. That being said I had a wonderful experience you should go to Ashley furniture in Miramar they sell the Best damaged Furniture. As well they are a great help they gave me a good discount on my second purchase. Thank you Ashley furniture you’re San Diego’s number one furniture store.
I am giving the Miramar store zero stars. My husband and I (a military vet) purchased almost 6,000 worth of furniture from the Ashley home store in Miramar January 8, 2021. I had concerns the couch we bought wouldn't fit and I was told we could return the item. Fast forward to today February 5, 2021 the couch is finally delivered and I was in my room while it was being set up in the living room. I can tell the guys are rushing to get out of there. I come out they said it's done and I notice it doesn't fit I tell the guys and they say don't worry just call the store. They asked me to sign and shoved an iPhone in my face to sign and when I said what am I signing and went to grab the phone I wasn't allowed to see what I was signing and they said oh it's just to confirm delivery just call the store. I immediately called the store ( it's like a maze to even get to talk to someone) and the manager for the San Diego store answer was extremely rude and said he didn't care if they had delivered it a minute before he wasn't going to accept an exchange (I was planning on getting another couch from them) and he didn't even care that they delivery people committed fraud by misrepresenting what I was signing and didn't even let me see what I signed. I am now waiting for a call from the regional manager but this is ridiculous!! Do not buy from here. I am in tears that I have a 2k couch that we literally cannot use.
(Translated by Google) Expensive and totally different from the site prices, and the staff are annoying (Original) غلاء فاحش ويختلف عن أسعار الموقع كلية، والموظفون مزعجون
The furniture is lovely. It the customer service is exceedingly poor. They have tried to get out of repairing the damage they created at delivery, and tried to delay the repair needed after the repaired the damage from delivery. I have never had such poor service.
Worst experience I’ve ever had. I purchased a sofa in November. There is no delivery date on my receipt. When I asked, the sale agent told me the delivery date will be 4 weeks from the purchase date. Four weeks later I called the customer care, they said there will be a delay in delivery due to Covid, and they are behind their schedule, and my delivery date will be January 27th. Today, I called again, they told me it will be Feb 16th. No explanation. No one contacted me to tell me there is a delay. No apology. The store is unable to reach by phone, you can only talk to customer service department who have no idea what the situation is and can only tell you the delivery date popping up on their system. I regret I made a purchase at this terrible place.
worst company ever. delayed 2 times on a month long wait after confirming that I was getting delivery same day they backorder again. did not give me sale price after saying they discounted it. can't reach anyone had to go to the actual store. never again would I order from this horrible place. no excuse for bad customer service. buyer beware. I am going to complain to B&B because you cant get ahold of anyone at a corp. level to talk to you.
DO NOT!!! I REPEAT DO NOT ORDER ANYTHING FROM ASHLEY! I recently made a purchase online. In order to complete the purchase online I was told by the store that I had to match the shipping and billing address to be the same even though I told him it wasn't. I was told after the purchase is completed to all customer service and change the shipping address! To their guidance, I did that and I was told the order didn't show up on their end yet and to call back the next day! Today, which is the next day I am being told know that my purchase (a dining table set) is being shipped tomorrow to my corporate office and they cannot change it to the proper shipping address. As I write this I am now being told they can change shipping address for a charge $17 per package fee to change the delivery....AND they want me to pay out of pocket for this!!! Just WRONG!!! Save yourself the headache and time (being on the phone for an 1 hour). Shop elsewhere!
I am leaving this review after finally losing my calm with their service. We went there to buy a couch in November. 1. Firstly, we didn't get chance to look at them independently, a salesperson joined us as soon as we entered. 2. We liked a couch after strenuous browsing and when we went to pay the bill, we were told they don't make them anymore. 3. We browse again and found another couch, and decided on a price. The salesperson named, Ashley, said the price included insurance. It was one of the main factors we bought the couch. When we were given the final bill at the counter, my husband asked if she could give details about the insurance. She said she forgot to mention the insurance wasn't included! We didn't have energy to waste more time and thought of it as a genuine mistake on her part. She was helpful and kind so we let it slide (although it felt like a fraud). We get out of the store, agreeing our couch to be delivered TWO months later! 5. Two months later, no phone call about delivery. I try to reach the store for two days but they disconnect saying they are busy. So I finally call the private number Ashley gave of hers. First day she says she will call me back with more details. Doesn't. Second day, she keeps me on call for a while, says she will call me back but doesn't. Third time she says something about backorder and then says nothing. Then she says, "I will text you what they texted me" (without any explanation) but doesn't. I message her that we are worried we won't be home if the couch comes and wants to know what's going on. She never replied. Today my husband finally got hold of the store and they say the couch will take 25 more days to arrive, which I doubt it will. He has demanded for a refund if the couch doesn't arrive. This was our first experience with them and I am utterly stressed, disappointed, and upset. I was happy to finally be loyal to a local store for furniture needs but never going here again anymore.
Buyers Beware! Purchased dining set, delivered damaged, replacement table also damaged, 3rd replacement table also damaged and poorly repaired before delivery. Horrible customer service, Horrible product.
Yama was our retail sales associate. He was very professional and helpful. He didn't pressure us into a sale like previous encounters we have had. He made us feel comfortable and gave us time to think about our options. We will definitely be going back in the future to purchase with him.
If I could give 0 stars I would give it 0!!! We bought a dinning table online cash. We received it and it was broken. We bought this in November and they are still giving us the run around. Have changed the pick up date 4 times without notifying us. They ship through USP, FedEx and their home store. So if you received delivery from the homestore they will give you the run around and not help you at all. All they say is that they changed the pick up date and that's it. So I still have a dinning table in the garage awaiting for them to pick it up if they don't change the date again. I also offered to take the table to the store and they don't accept it either. This process has been beyond frustrating.
These guys didn't even try. Looking for 3-4 pieces of furniture. Was ready to buy. The sales person seemed more interested in returning to the non-socially distanced pow-wow with the other co-workers. I left empty handed not seeing anything I came to find.
Faulty management, they lie about delivery dates.
Found the items in the store I wanted on the Ashley website for a fraction of the cost...
This is the absolute worst service and product I’ve ever received. Please save yourself the huge headache and shop elsewhere. I ordered a couch on October 15. It was promised to be delivered on November 15. It was finally delivered December 17 and was not the couch I ordered! I paid for assembly and they did no assemble. I had to call several times for them to come back and assemble. When they did finally come back to assemble, the delivery and set up guys came in without saying hi, they put the couch together while I was in the next room and then left. They left without saying bye or giving me paperwork or telling me it is done. The couch is such a poor fit that it is blocking half of my front door so nobody can come in. I have been calling customer service immediately after and everyday for 5 days after. I came into the Ashley furniture at Miramar today. They should give me a refund due to giving me the wrong product (months later) and horrible service but they refuse to. Their non refund policy does not allow a refund EVEN WHEN THEY GIVE YOU THE WRONG PRODUCT AND YOU CANNOT CONTACT THEM. I have been on hold for 1.5 hours and then hung up on. Every number for them they don’t answer or respond to emails to calls or voicemails. There is 4 other very upset customers in line to speak with the manager. The manager hides out in his room with the door locked and eats chips while leaving one employee in the front to deal with the big amounts of very unhappy customers. Other customers complained of similar issues such as very late delays, promises not made good, and wrong products. The manager Mark told me to use my couch as normal for the next month or so until it is delivered. I asked if it’s in a used condition if they will still take the couch back returned in a used condition since they do not have a sooner date to pick up the couch or replace it with the new parts. Mark said it will be fine for it to be used but everyone else working at Ashley’s told me it is not ok to be returned in a used conditions. We cannot use our living room and wanted a refund for our couch to be returned. Since it can only be exchanged and not returned we need to use our living room in the meantime. After all this is all their fault. I asked for Mark to put it in writing that we can use the couch without being charged that it’s in a used condition. He keeps eating chips and yelling at me that he will put nothing in writing and there’s nothing he can do for me. I’m extremely mad and disappointment. I also feel horrible for all employees working with Ashley’s and Mark. Mark continued to eat his chips, hide in his room and dodge angry customers by running away, ignoring their concerns, and yelling that he cant help. Meanwhile we cannot walk through our front door or use our living room at all. If there were an option for 0 stars, that is what they deserve. How is this place still in business?
(Translated by Google) You have terrible customer service and very low quality of furniture (Original) Tienes pésimo servicio al cliente y muy baja calidad de muebles
I love Ashley HomeStore there was plenty of parking and once you walk inside everyone is really happy to help you and everyone is really knowledgeable, the young man that helped us tried to give us the best deal he could. I loved it. I could not ask for more. Everything inside was so clean and beautiful and there was plenty of parking outside I will most definitely be returning and buying my giant living room set.
Don’t understand how they get good reviews!! We’re still waiting for our purchased that was ordered in early October. They finally picked up the return, & they brought another recliner , which turned out to be identical to the one being returned. It was not the one that we ordered & paid for. According to the order confirmation they sent, the electric recliner is to be delivered on the 12th. I went to their Temecula store 2 weeks ago to get some answers, all she said was that she would contact their warehouse & they would give me a call back. Never heard from anyone. There was another customer there at the same time who was also complaining!!! Why can’t they deliver in a timely manner ??? It took them 1 month to pick up the return item & their store is only 2-3 miles from the place it was delivered to.. Now we wait AGAIN!!!!
Absolutely the worst place to work with. Ordered a bed frame in store and the headboard piece was severely damaged when delivered. Been over a month with multiple calls and emails to their terrible customer service with no resolution. I still don't have a new headboard and can't assemble the bed. Stay away from this place.
Absolutely the worst place to deal with. Had a bedframe delivered but the headboard piece was severely damaged as if hit by a truck. A month later im still stuck with the broken piece, a bed i can&'t assemble, and no sign of help from their customer service to get a new piece sent to me. Stay far far away from this place.
This place overcharge people on every single item, they lie about giving you discount, but in reality, if you go on the Ashley website, the price of each individual item is almost half the price compared to in store. Overall, really good at tricking people but very dishonest. DONT SHOP HERE, AND IF YOU DO, DOUBLE CHECK WITH THE WEBSITE
This place overcharge people on every single item, they lie about giving you discount, but in reality, if you go on the Ashley website, the price of each individual item is almost half the price compared to in store. Overall, really good at tricking people but very dishonest. DONT SHOP HERE, AND IF YOU DO, DOUBLE CHECK WITH THE WEBSITE
DO NOT WORK HERE. The company cares more about getting sales than the safety of its workers. If I could give 0 stars I would. HR takes forever and a day to get back to you. This company is a disgrace!
This review is focused on the customer service I received, particularly during the covid pandemic. I was wary of furniture shopping during covid, but I moved cross country to San Diego and didn&'t want to pay to move old furniture I was going to replace. I did expect some delays with furniture because of supply issues, but I was pleasantly surprised that the bed and mattress I wanted were able to be delivered within 2-3 weeks (who would have thought before covid that we&'d be happy about deliveries in weeks and not days?). The bed was delivered on the scheduled date and the men delivering and setting it up wore masks. The couch I had wanted was back ordered, but the sales manager and associate I spoke with explained that to me and set the expectation that they couldn&'t give me a specific timeframe and that some people were waiting months for furniture. While it was disappointing as I couldn&'t wait an undetermined amount of time for the couch, I really appreciated the transparency.Both the sales manager and associate gave me their cards which included their cell phone numbers so I could reach out to them if needed. I did end up needing to have the apartment number on my order updated and texted the manager who responded timely and made the update for me. Based on this experience (and a negative experience elsewhere looking for a couch), I would go to this Ashley store for furniture in the future.
Many furnitures but expensive and not suitable
YAMA..... was very patient with us. Had us try all the mattress we wanted. Never was pushy.He was very warm. Thank you 😊. Had the choice much more easy.
Worst service ever. The phone doesn't get answered! Nor does the virtual assistant on there website! Nor can purchase items in store simply question that could of been answered in two seconds!
WORSE CUSTOMER SERVICE!!! I went to get a new bed they told me I had to wait and I ok with it even though it was going to be almost a month! The week of the delivery they txt me to confirm delivery I called and confirm then they email me and I called and confirm and when I ask for a ETA of time of delivery they told me call a day before. I called a day before for an ETA they put me on hold for 15min and then they told me my original delivery date had been moved!! They told me I never confirmed the delivery date I was I called TWICE and confirm delivery! I had asked days off for the delivery and to arrange everything and they tell me it’s been moved a week later!! I told the lady you guys either deliver the day it was originally scheduled or cancel the other because I was leaving for work and wasn’t going to be there for delivery. This was almost a 3k order and she didn’t care she was ok will cancel your money will take 10-15 business days to get refund and gave me a cancelation #. Then Monday they keep calling and txt me for delivery even though I had cancel I called and they told me the cancellation wasn’t done and that they will finish it! 20 days later still no refund or nothing!!! When I called they told me I had to called the store because they don’t deal with cancellations !!! WTF?? I call the store and they told me I needed to go to the store for cancellation and refund!!! Their excuse was we are short on staff! This is BS if you ask me!! I told the guy it’s no excuse 3 ppl I talked to didn’t say I needed to come to the store to cancel my order!!! So you guys never cancel my order nor bother to call to say something??!! THE WORSE CUSTOMER SERVICE !!! Almost 2 months no furniture or refund and no to mention their employees do not care about the customer!! Don’t waste your money on a company that doesn’t care about the customers!!!
Another bad experience. I wasn&'t expecting 2 in a row. The first experience the salesman kept promising me things and then it kept changing worse and worse. Then i receive the item and its defective. I asked to swap it out and they have to do a process and its taken a month and a half still havent gotten that issue solved. So irdered another table that comes with a smaller one and they just arrived and the other table apparently is on back order. I hate this company.
Everyone was welcoming when we walked in and ready to help us out if we needed it and our assistant Kathryn Whitson was awesome. She let us do our looking and checked back in with us occasionally but waited for us to initiate more interaction and information. She was knowledgeable and easy to work with and made furniture shopping easy and pleasant. Thank you!!
Worst customer service i have experienced at any business. I have been processing a warranty claim for months, I'm on hold all the time waiting for reps that never answer, and their online customer service is just a bunch of bots that don't even work. Avoid at all costs, they will not answer calls and will lie to you when they do.
My brother needs a lift recliner, Marie was very helpful, she knew alot about recliners, see Marie when you visit this store on Mira Mar Road.Thank you Marie 😊👍
This place is massive! It is multiple levels and they have a huge selection of furniture. The have dining tables, chairs, desks, sofas, bedroom sets, dressers, book cases and much more. We expected more of a browsing atmosphere akin to an IKEA experience. What we got was a car lot kind of feel. The wifey and I came here to shop for a new mattress. We liked our old mattress, but felt we needed something that is a bit more supportive. Upon entering the store we were, almost immediately, approached by a salesman. The guy was nice enough and directed us to the mattress gallery so we could check out the 20+ mattresses they have. My only issue was that he was a bit pushy and tried to convince us to make a decision to buy without giving us a chance to try out everything. Our favorite mattress, out of the 7 or so we tried, was the Stearns and Foster Estate Rockwell Ultra Firm mattress. It was very comfortable and provided great support, but one thing we didn't really like that it had some memory foam inside the top layer of the mattress. It gave us the feeling that we were sinking a bit. It wasn't a deal breaker, overall it is a very nice mattress and the best one we tried out. In addition, I've heard great things about Stearns and Foster mattresses. The sales guy told us it was the firmest supporting mattress they had. We believed him and didn't question the quality or comfort or anything about the mattress. We just wanted to shop other stores before we made a decision. He finally ended up giving us his card when he realized we weren't going to buy that night. We walked around the store and in less than 10 seconds from separating from our salesman, another one approached to ask if we needed help. I told him that we were already being helped. I get it, these guys are trying to earn a living. Sometimes though you just want to have a look around without the feeling of being harrassed or stalked. The store was easy to find. There is plenty of parking here. Masks are required for Covid and sales people were all wearing masks. If we don't end up finding a mattress we like better elsewhere, we will come back for the Sterans and Foster. Cleanliness 4 / 5Service - 2 / 5Prices - 2.5 / 5 (between a 2 and 3, so I went 2.5)Selection - 3.5 / 5 Overall - 3 / 5
Mohammad also known as MoMo was AMAZING. Our experience was like no other. Everything was easy, MoMo gave us space to browse, he wasn't pushy and he was extremely helpful. We have bought a full bedroom set and expecting delivery on Monday, very excited. If you are looking to buy and not wanting to be pushed as well as receive EXCELLENT service ask for MoMo.
I wasn't happy with the end results. They charged me for a service they did not provide. I want my money back.
Got a recliner from Ashley as a gift. Delivery was supposed to be when I was home. They delivered two days late and I was not home. Less than an hour after the delivery truck left I called to return recliner. Just was not a good size for me. Could not get them to allow a return until I filed a complaint with the BBB. The purchaser was told he could bring it home himself. It had to be delivered. I was also told I could not bring it back myself. They had to pick it up. There was an extended warranty purchased with it too. After they picked it up, we received a $300 refund on a $650 recliner. They charged for the delivery. The pick up. And, the extended warranty was not "returnable." Not a business I will ever do business with. EVER!
Lovely, gave us a great deal on a mattress.
Worst place ever to get furniture, late orders, incomplete orders, and the worst customer service EVER!! Besides not delivering my furniture on time, it wasn&'t complete & the customer service line is always &"not available&", still don&'t know when the other piece is arriving because nobody ever answers!!!! Zero stars. Never again & the times they do, they are so uneducated & rude over the phone.
We bought 5 bar stools in 1/2020. 4 are broken/breaking apart. Called to schedule a tech to come and fix them. Waited a month, that day was last Tuesday, 10/27/20, between 7:00 and 3:00 pm. Ashleys called to say he called in sick at 3:00 pm. Rescheduled for Sunday 11/1/20 between 7-3:00 pm. No one. After calling 3x and on hold for minimum 50 mins each time and get disconnected, someone answered and said he was 10 minutes away. NO SHOW!! Today called twice, disconnected. On hold now for 50 minutes for a supervisor, i&'m sure we will gert disconnected. NEVER BUY FROM ASHLEY&'S AGAIN!
We came in here to take advantage of the 60 months 0 percent on the tempurpedic mattress. Andrea did a Exceptional job! She really took the time to find us the right mattress. We pushed our son in a stroller and she informed us the elevator was broken, she helped us carry it up there stairs even after one of the other guys said to leave the base at the bottom. She started off going above and beyond and then gave us such a good deal on a couch set! She did everything she said she was going too! And even after saying most things are going to take 6 weeks, we got a delivery date 5 days later!! She is definitely a asset to this company!!!! I&'ve already referred family and we plan on going back to get more!!
Take your money elsewhere. They give you a date, and keep delaying. Now our couch is apparently delayed until end of November, when last week when we called they said it would be delivered November 1st. Bunch of liars that just want to make a sale. Beware.
Purchase a sectional sofa on September 4 , the day of the grand opening in El Cajon location, they gave us a moth for our delivery, two day before our delivery they call my wife to informed her that our delivery was moved to October 31, we went to talk to the manager who promised that this time we were going to have our couch delivered for sure, well on October 29 we got a call from who nows who from Ashley were house sayng that now we were going to wait another two months because our furniture was is in back order, this place is a joke, we cancel everything and we hope that no more people deal with this place.
WHAT A CUSTOMER SERVICE !!!!!!!!! horrible OMG the customer service on the phone is horrible i order furniture bake in May and we r the end of October i still don't have solutions for my problems they keep put me on hold and hang up on me this is the worst customer service i ever experience in my life am not going to stop fighting till i get my Money back this is bad i will never expect this kinda bad customer service from this kinda big company. I WILL NEVER SPEND MY PENNY IN THIS STORE EVER AGAIN.
Extremely poor customer service. You guys can&'t keep me waiting on the phone forever!! I&'ve been trying to reach an assistant for an hour to get my refund! If you&'re a big company with lots of customers improve your customer service first!!! This is ridiculous! Update: I&'m still trying to reach AN AGENT!!!!!! (619)3934663) I&'m calling this number says for Miramar on website!!! Wtf they say this is Not The Number!!! WHAT IS THE F NUMBER THEN!!!!! THE WORST THE WORST THE WORST x 1000 CUSTOMER SERVICE!!!!
WHAT A CUSTOMER SERVICE !!!!!!!!! horrible OMG the customer service on the phone is horrible i order furniture bake in May and we r the end of October i still don&'t have solutions for my problems they keep put me on hold and hang up on me this is the worst customer service i ever experience in my life am not going to stop fighting till i get my Money back this is bad i will never expect this kinda bad customer service from this kinda big company. I WILL NEVER SPEND MY PENNY IN THIS STORE EVER AGAIN.
I placed an order in store a few weeks ago for delivery. Jump to today and the items are almost a week late so I waste almost an hour contacting support only to find that the store cancelled my order and cited me finding something else at another store which is a blatant lie. Not only did they cancel my order, but they have not returned the money to the funding source. Now I also have to file a CC dispute. Shady practices.
Needless to say, ordering from Ashley Furniture has been the biggest headache that I've ever had to deal with. I would advise, please go somewhere else and save yourselves the misery! I purchased a sofa and loveseat in store at the El Cajon location mid September. I was advised due to Covid that delivery times were extended but was advised my purchase would have been delivered on October 19th. A week before Oct. 19th, I contacted and advised the delivery has now been extended to December and a few days after that phone call, I was contacted again and told the delivery is now February. Shortly after I made the sofa and loveseat purchase, I also purchased a dining table set on September 25th and the delivery date was October 8th. On that date I received the chairs, but no table. The next day when I called to inquire about the table, I was told that when the table was being loaded for delivery it was discovered that it was damaged, and that a new one was being sent and it would be delivered Oct. 26th. Today is now the 26th and no table. When I called earlier to the online customer care team, I was advised that the table was out for delivery and they had until 8pm to deliver. It is now 9:00pm and again, still no table delivery. I was chatting with someone on their online system who is now telling me the order was cancelled on Oct. 12th, yet I have an email confirming my "modifed" delivery date of Oct. 26th. This has been seriously frustrating and the biggest headache and I will now have to call back tomorrow to see what is going on. In the future, I will be taking my business elsewhere.
Worst customer service ever!! I am so disappointed. While I do understand the COVID19 And the delayed delivery times, the way that it was handled was unacceptable. We ordered A couch sectional and a bed on September 6 they were supposed to be delivered tomorrow but I was informed at 5 PM today the day before delivery that I was only going to receive half my couch and the rest of the delivery would not come in until November 28. When I called the store to see what could be done I was told nothing could be done and I could not get a return or exchange. I feel like the sales Representative was just trying to close on the sale. While we were in the store he had us running from computer the computer, complaining about coworkers, He also told me about how he took his coworker on a date completely unacceptable.
Worst customer service ever!! I am so disappointed. While I do understand the COVID19 And the delayed delivery times, the way that it was handled was unacceptable. We ordered A couch sectional and a bed on September 6 they were supposed to be delivered tomorrow but I was informed at 5 PM today the day before delivery that I was only going to receive half my couch and the rest of the delivery would not come in until November 28. When I called the store to see what could be done I was told nothing could be done and I could not get a return or exchange. I feel like the sales Representative was just trying to close on the sale. While we were in the store he had us running from computer the computer, complaining about coworkers, He also told me about how he took his coworker on a date completely unacceptable.
I went to the store and my sales person was awesome. I told him what I wanted and he found each and every piece. The bad news.... it was a 6 week wait for delivery. Still, it was what I wanted, so I signed the contract. The furniture came. A couch, love seat, coffee table and end table. The day after delivery I tried to life up the storage section on the coffee table, and it broke in my hands. All of the screws pulled out of the wood. I called customer service and was told it would be a week before a "technician" could come out and evaluate the damage. I want a full refund, and a different coffee table and matching end table. This is unacceptable!
Nice salesman that assisted, however Salesman made no effort to confirm that he entered the correct address when purchasing, and as a result our $1,200 couch was sent to the wrong address. Thank you Ashley HomeStore!
While I completely understand COVID is ongoing. Don't waste your hard earned money at any Ashley's furniture. I spent almost $600 including taxes and fees for a twin bed in July 2020. Our items came later (Aug 2020) which we anticipated due to Covid. We got the free delivery to your door option The items got delivered and some boxes were ripe opened and taped. There were scratches on the bed. We called too late to report even though I sent pictures that I attempted to call them within 48 hours. Ended up we had to file a claim, a technician had to come out to assess the damage. This was first week of October, (I don't know how efficient that is) the guy came out and assess the damage, he reorder our damage part... they've delayed our delivery the initial delivery for 2 weeks. I had rescheduled the second one and they delay the one I rescheduled for today (October 20th) to November!!! Reminder, I bought this $600 twin bed!! I've asked to talk to a manager twice which got me no where, I'm writing this review and will be writing to their corporate. If I have to write to the CEO of this horrible company, I will. I never got this frustrated with any company but this is absolutely ridiculous. I should have ordered from living spaces or even Wayfair. Don't shop here. Never ever ever, my first and last time as Ashley Furniture shopper. **Oh I recommend doing the text chat via online and save the transcripts because they need "evidence" of all the times they dropped the ball.
Ruby was an excellent Sales Rep! Friendly and welcoming and really got us the sofa we wanted. A plus the Ashley's was having a sale at the time we went. Funiture shopping is fusterating at this time due to delay in delivery but she was patient with us which kind of voided the negative strike due to delayed in delivery. It was an easy process.
Greeted as soon as we walked through the door. Definitely knew what we were talking about and very helpful in our decision of furniture. Asked the layout of the home and what we were looking for in general. Never pressured us but definitely wanted nothing but the best. David Rubio is a great sales person.
I so hope that no one went by my initial review! The customer sevice reps that I spoke to origionally were exception! So much so that I left my first YELP interview. UGHHHH, since then this has been a nightmare. One star is way to high a rating! We ordered a manual love seat and a power sofa but got a manual sofa and....it starts.... 7/30/20 Went down to the store talked to Chelsea Dalzell - gave me a reund on the coverage policy - will call abt delivery in 3 days. 8/12/20 Didn't get back to me - called and they opened a case ( 01980627) - she will call in a couple of days!! 9/1/20 Didn't hear back - went down to store - got the coverage plan refunded (2nd time). 9/22/20 We answer texts about delivery - even called to confirm but no one shows up to delivery - didn't even call. I've had surgery yesterday and can't leave the bed. So, I call - won't come in till December - asked for manager and got disconnected. 9/29/20 Called again - Just want my money back- said everything will be refunded - will call about pick up date 10/2/20 No one called back - found out they are delivering not picking up on 10/9 Called back and got xfered - said she'd check back in an hour but I just got put back in the cue from hell(after 50 min call) - never called back. I called back and spoke with Julie - got disconnected - they just disconnect their customers at closing time. Nice Ashley. She actually called back though - opened a case - told me to call back tomorrow to escalate and get email proof. (23 min call). 10/3/20 Called back - she trys to help - got put on hold with no music for 30 min. I guess she isn't coming back (51 min call). Guess I'll try again. Called back (38 min so far today) - got a manager, Nelean....ughh- the worst - she tells me she sees a refund and can't refund the delivery fee or coverage plan but she would put in a request. (another 20 min). She finally emails me a credit memo - open a case about delivery - will have to go down to the store a 3rd time - still in bed after surgery - asked for her supervisor - on vacation and no one is filling in for her (sure). With the way this company is run, maybe she is telling the truth. I wanted to stay on the phone while this was settled. She eventually just said bye and hung up. Dang! I wish I had recorded the time on this one. Apparently this isn't over yet. I can't believe how much of my life this has sucked up and still no furniture that we don't have to be super carefull with (because they are taking it back - even bought a plastice cover). I wanted to write this review in case it would help someone else! If you choose to deal with them, I hope you have a much better experience than I! Good luck!
I have to say buyer beware! The sales people were great helpful and friendly. Even the one store customer service person who helped us went above and beyond trying to get our problem solved. It's not the store that's bad it's the Ashley company. We bought a whole living room set and an extra sofa for our family room. We noticed with in a week and a half our one sofa was sagging on one end and the back cushions were going flat. I called everyday for Two weeks no one returned my call as promised on message. I finally after waiting fourty minutes got to speak to a customer service person she set up an appointment for a technician to come look at our sofa. Three weeks latter he never show up. We decided to drive back to the store and speak to a customer service person. We had to wait an hour they only have one person and three people in front of us. He set up for the main company c/s person to call to set up another appointment. One week later they never called. So we went back to The Mira Mar store. Nothing changed We kept going back for 4weeks. The customer service person got tired of seeing us. Some how he set up our tech appointment. It worked. it only took us 3 more weeks for this guy to come to our home. When he came I asked if we could get a new sofa? He told me no they only fix the sofa if they can. I asked what am I to do with a broken sofa. It's not Ashley problem. I explained about the customer service trouble we had he told me that was not true, he knew that his company would never do that. I guess I made up this story up. He pulled apart our sofa to take a look inside and two large pieces fell out. He sad it was broken because I had jumped on it. I told him I'm a 61year old woman with sever arthritis I don't jump on furniture. I did take a look at the parts that fell off it was the main braces. They only had a free staples in them. I asked him to just fix it put some screws and glue in it. Do a better job than the manufacture did. The whole time he was here he kept saying we had thrown ourselves to hard on the couch. He also complained about being very sick his brother just died of Covid and the doctors were not sure what was wrong with him. But he needed to work. I guess Covid is nothing to worry about! I just wanted him to finish and leave my home. He fixed the sofa he even re stuffed the back cushions with a lot of stuffing. Funny he said there was nothing wrong with them. We bought this sofa May 30 2020 almost four 1/2 months latter October 8, 2020, we were able to sit on it. Beware of Ashley furniture. Buy your furniture some were else. I forgot to say all those times we had to go back Ashley and wait in line I met a lot of other people having the same problem. If you bought furniture with out any problems count your blessings! If it's been a night mare, God help you, because Ashley is in no hurry to help, they already have your money.!
Good prices and good customer service
Nice furnature
Lots of wares, to get inspiration from. Staff is always ready to answer questions
Terrible customer service I purchased a mattress I was told it would delivered in 3 weeks, got a call a day before scheduled delivery and was told it would be another 2 and half weeks more! I cancelled my purchased and decided to just wait, unfortunately they Never Answer the phone and was ever able to get a hold of Anyone at Ashley furniture! Never got a call back and no one Ever answered the phone !
Multiple customers inside the store highly upset with this store being shady, requesting people walk out & not to trust their money with this store. Just an FYI...
Shopping here has been one of the worst experiences I've had so far. The sales representative Tisha Bahena was my sales rep and at the beginning she was nice and all but once we closed the sale no communication what so ever my delivery was due october 4 2020 and not even 1 courtesy call from her or the store or anyone. I understand there's delays or backtracks but to not have the decency to give a call and let me know is unacceptable I called her yesterday 3 times at 10,than 10:30 and 11 even left voicemails and not 1 call back. I had to call the store and Tania answered the phone and I explained and said we could just go in and switch out our purchase i asked to talk to the store manager and said he wasn't there. I asked her to leave a note letting Mark the store manager to give me a call back and nothing. Today october 5, 2020 my wife called in the morning and spoke to Erick and once again the manager was not available as well as Erick letting us know our furniture would not be delivered till December 12 when they told me yesterday it would be October 23. Today I had to drive up to this store to get answers to my surprise as I walk in Tisha my sales rep is just sitting talking to another sales rep when i had called her today at 7:13 and left a voicemail. To be sincere this store has showed lack of professionalism and customer care. The store manager stated his hands are full and he need help stating that corporate knows this. To be honest to hear this from a store manager it's very disappointing if you plan to shop here think twice as for my experience they showed no care and only want thier commission It took me to drive to the store for them to try to get my couches. The store manager wanted to compensate us for the trouble but I requested my refund if you shop here think twice or go somewhere else very disappointing experience. As for the sales rep Tisha she need retraining as she shows she does not care about the customer and lacks communication she will also lie as when i said i had called her i had to show the store manager my call history for him to see i called her. please be on the look out when shopping here make sure they don't fool you like they did me or make you feel less this is from my personal shopping experience also the store manager needs more training on how to deal with customers when they were upset. Seems like he isn't ready to run a store if you buy here make sure your on top of them .
A little over priced.
Let me first say I understand there's delays related to COVID. My two stars here is because of the lack of communication you get. I have been excited and planned things around the arrival of my new couches tomorrow. I didn't hear from them so I called to get an delivery time.... only to find out it's been pushed to NOVEMBER! Had I known the couch was going to be back ordered for 3 months, I wouldn't have purchased it. I also don't appreciate that Ashley Furniture didn't call me to let me know. I wish I could have spent my 10K at another furniture store. I cant comprehend how stores can stay in business these days with this level of service. Do better Ashley Furniture... it's 2020!
Ashley Furniture is the worse for customer service and support. We have them a second chance to win us over, and they failed miserably. They are happy to take our money, and SELL us, like Used Car Salesman! But when it comes to taking care of us, it's please call back, the store isn't answering, the manager will get back to you within 24 to 48 hours. It took over 72 hours and we were the ones that had to cask back. Eric, one of the managers at the Miramar location, where we purchased or furniture for the second time, never, never called us back. We got brand new beds for our daughter's and the box springs we ordered were the incorrect ones. We called to get this corrected, and it was a horrible, horrible experience,with the exception of a CS Agent,Becky. Becky at the Florida call center was incredible! Today, they were supposed to deliver the correct box springs and guess what? They were the same incorrect size that we didn't order nor need. The delivery guys could care less and just took them back, put them on their truck and then just took off. No attempt to call their location to resolve the situation. Now, we have to go into Calling Tree Hell, or drive to the Miramar location to get this resolved properly! We will never, never, never purchase from Ashley Furniture ever again!
The WORST customer service ever!! We&'ve always ordered from Ashley furniture, we&'ve recently moved out to San Diego and it&'s safe to say we will NEVER purchase from this store again. The customer service guy that sits in the middle seemed like he was way to busy to help us. Nobody on the customer service lines ever called us back when they said they would within 48hours.Also, don&'t let them con you into purchasing something online with them in the store because they consider it an in store purchase and won&'t let you return it!!! Doing it all for the commission!! If we would&'ve known that then we would&'ve went home to purchase it so we could get 72 hours to return it!! We are now stuck with a $500 dresser who&'s drawers don&'t even align and is made SUPER CHEAP. Would&'ve gotten a better quality of dresser from IKEA!!
I only gave three stars because my first experience was not good, I saw what I wanted but did not like sales personnel. Although my second trip was wonderful. My sales representative was great.
Pretty decent store. I Recommend checking them out
I had a great experience shopping at this store. My sales representative was Jeremy and he was professional, yet made you feel like a friend at the same time. I had to make a couple visits and this store was under going construction so I wasn’t able to see some sofas I’ve been having my eye on, but when my fiancé and I came to our choice Jeremy was accommodating, knowledgeable, and I felt our sale was handled very professionally. In this COVID era, it did take a month for it to be delivered and I was anxious about it getting it here. I contacted my sales rep and although we couldn’t find an earlier date, I greatly appreciated that he responded to my messages. Delivery time came and we did opt to have the guys deliver it into the house since it weighs nearly 300 lbs. They were great as well. My power reclining, oversized sofa is functioning well on its first day. And I hope this thing lasts a long time! Overall, I did have a great experience with Ashley Furniture :) Thank you!
5 star rating this time around for my girl, Marie Villena and the guys who setup the couch and tables. I came in mid-August ordering a new couch and table during COVID19. Based on how supply chain has definitely increased wait times. I was able to get my couch on the promise date that was the early estimated arrival. Marie made my experience in the store really fun and easy and able to get the right configuration that I needed. Beautiful couch and table. It really makes my living room look so amazing! As for the delivery, the guys came right on schedule. With all the COVID precautions and even wore booties inside the house. Quick and efficient did not leave one scratch on the floor or walls. They used moving towels and everything to slide across the floors. Perfectly respected the home and walls. They let us inspect the couch and made sure it was perfect before leaving. They made sure all the tables wernt wobbly and loose and made sure everything was installed perfectly. So happy. Thank you again Marie and the Ashley Homestore team!
5 star rating this time around for my girl, Marie Villena and the guys who setup the couch and tables. I came in mid-August ordering a new couch and table during COVID19. Based on how supply chain has definitely increased wait times. I was able to get my couch on the promise date that was the early estimated arrival. Marie made my experience in the store really fun and easy and able to get the right configuration that I needed. Beautiful couch and table. It really makes my living room look so amazing! As for the delivery, the guys came right on schedule. With all the COVID precautions and even wore booties inside the house. Quick and efficient did not leave one scratch on the floor or walls. They used moving towels and everything to slide across the floors. Perfectly respected the home and walls. They let us inspect the couch and made sure it was perfect before leaving. They made sure all the tables wernt wobbly and loose and made sure everything was installed perfectly. So happy. Thank you again Marie and the Ashley Homestore team!
Worst place to shop for furniture. Ordered a couch on June 15th of 2020 and to this day I have not received it. I’ve gotten about 3-4 different promises and fake delivery dates that it is a bit ridiculous and honestly disappointing from a store in general. Never ordering anything from here again!
Horrible customer service! Delivery was postponed for 3+ weeks and cannot talk to a person at the store to confirm a cancellation. Buyers beware!! You will spend hours of your time waiting on hold just to get the run-around again and again. Never buying from here again and still waiting to confirm my order cancellation!
The person who helped me place an order.. somehow he input the wrong information?? so I have a two colored sectional. It only took me two months to finally get this couch... wonder how long it's going to take for them to fix their mistake. We ordered a beautiful dining room table from them a a month ago and it was easy and no hassle. but this time.. omg.. What a pain. UPDATE: they figured out the mistake was made by the warehouse. I was supposed to get the couch I paid for today..but I found out they delivered it to the wrong address. So the wait continues. I just have this ugly huge box in my living room I WILL NEVER ORDER FROM HERE AGAIN!!! UPDATE TO THE UPDATE: after multiple conversations with different people it looks like I'm actually going to get my couch delivered to the correct address in 2 days!! So far I've missed 3 days of work, countless calls and a major headache I better get a gift card for this..
Great place to look around and shop. The employees are really helpful. Bob help us get what we need it. Thank you.
The person who helped me place an order.. somehow he input the wrong information?? so I have a two colored sectional. It only took me two months to finally get this couch... wonder how long it&'s going to take for them to fix their mistake. We ordered a beautiful dining room table from them a a month ago and it was easy and no hassle. but this time.. omg.. What a pain.UPDATE: they figured out the mistake was made by the warehouse. I was supposed to get the couch I paid for today..but I found out they delivered it to the wrong address. So the wait continues. I just have this ugly huge box in my living room I WILL NEVER ORDER FROM HERE AGAIN!!!UPDATE TO THE UPDATE: after multiple conversations with different people it looks like I&'m actually going to get my couch delivered to the correct address in 2 days!! So far I&'ve missed 3 days of work, countless calls and a major headache I better get a gift card for this..
Horrible experience. Had a split delivery planned. First delivery items were damaged. Second schedule delivery had the incorrect address. Now they're saying it's not available until November. So they're saying I have to wait 2 more months. Horrible customer service. I would not recommend purchasing from this place.
Good collection! The customer rep Aida is really good and does her best to help out customers. I highly recommend her. However the service for returns sucks big time. It’s just like if you go to buy, you are treated amazing but if you go to return something, they don’t give a damn. They are pretty slow in processing; so be prepared if you have to do that!
Very bad customer service
It was a good experience. I was able to get the price comparison and order the table and chairs. I should have called this store first. He got the job done in less than 30 minutes.
Nice store . great selection and thanks Jimmy Maria for a great coustomer service .
Mo is the best customer service professional in the building. He is attentive, professional and he is easy very easygoing...not overbearing. Ask for him. He’s great.
Customer Service is not their specialty nor do they keep promises so make sure you get it in writing and on the paper work you take home. I have purchase living room, bedroom, patio and a kitchens. Not including all the all the decor. I was promised two Mattress covers with the purchase of my new bed. Just went into store to pick up the second one and was told the sales person gave me wrong information..... hmmmm well I got the first one. I do not want to be a Karen so it was best just to leave. I was told Sam or Mark who are managers would look into it... Absolutely will NOT purchase anything from Ashley's again because of this. Will make sure family and friends know they don't keep their word. DONE
Awful service and warranty, they scheduled a repair 3 times and never showed up. Everytime they make me go back to the store and argue for hours to reschedule. Horrible service and customer support.
Very nice
So first of all, employees wear masks below their noses which is pointless. If you like having a bored salesman follow you around while you&'re shopping the whole time this store is for you. we purchased 4 items back in July and now in September, I&'ve been on calls with customer service over 10 times, been at the physical store 3 times to check on the status of my order, and STILL no items. manager (Mark?) assured us he would cancel 2/4 items and he lied so now 1 month later, we still have no refund, no items, and no idea as to when either is coming. not worth it to save a few bucks. go literally anywhere else.
I stopped by to get some wall decorations and there wasn’t anyone available to help me. It was a Labor Day weekend. So, I pulled some decorations off the wall and went to the register. A gentleman named Sam came over to help me. His customer service was impeccable and he totally turned my shopping visit to Ashley around. He made me feel very welcome and apologized profusely that there wasn’t anyone to help me at the time. He even gave me a discount! I will definitely be going back to Ashley Furniture. Look for Sam! He’s the best!
Costomer service, quiality, delivery
No one even attempted to greet me and my wife are make customer contact.
Very disappointed. I can in on the opening day and was so excited to win $100 off and my wife 5% off. That we used both to buy 2 couches. We got home and looked on line and the couch was 10% off which made it less that the 40% off plus the 5% and $100. I was very upset and cancelled my order. I will never shop here again.
Absolutely by far the WORST furniture buying experience ever. After waiting a month for my furniture... items are still missing, the movers continually show up late, they RUINED the new hardwood floors in our new apartment, drawers are shoddily made, handles either loose or not even installed, delivery shows up at 9pm, missing hardware for shelves... I swear to God you can't make this stuff up. I feel completely and totally robbed by Ashley Furniture. Thanks for absolutely nothing. Oh I so badly wish it would let me leave a zero star review. Ps. This is the first review I've ever left online, let that be a testament to how poorly this company operates.
The sales representative that helped us in our purchase was extremely helpful and patient as we changed our mind multiple times and answered our multiple and repetitive questions. We continue to go back to Ashley for all our furniture needs because they always have the best quality, selection and prices.
Marie helped us pick out a couch and she was fantastic! She is fun, easy going and did not pressure us at all. Go see Marie!
Store seemed to be in a state of disarray.
5 stars are for Marie! Marie helped us pick out a couch and she was fantastic! She is fun, easy going and did not pressure us at all. Go see Marie!
Andre was wonderful and helped me find everything I needed! Was really happy to find all the pieces I wanted in one store visit and it was probably the best shopping experience I've had mid-pandemic. Can't say enough about Andre - he was fantastic.
Worst customer service ever. They cancelled our order without informing us. We had to go to the store to figure out what's going on and that's when they rescheduled the delivery of our items. We waited 1.5 months only to get defective furniture delivered. The delivery guys were unprofessional and the customer service team who we contacted via phone were also not of much help to get the defective piece repaired. Don't ever buy from this store
Worst furniture store in SD.. poor delivery service and very poor customer service. They cancelled our delivery without informing us, we had to wait for an other one and half months to get the stuff. Even then we had damaged goods delivered. Fuck these people. If you read my review and still buy from here, you are going to regret.
Awful. There were about 12 employees walking around and nobody said anything. Not a "hi" or "can I help you". Went to a desk where a lady was on her phone texting with headphones in and she said we could go to customer service for help. Went to customer service and asked for help and lady responds" what do you need". Safe to say, I walked out and spent my money somewhere else. Needed a nice sectional. Went to Mor furniture down the street and got the same sectional at Ashley's for $2000 for $725 at Mor!!! They buy from Ashley's. AWESOME!
Best experience ever with Jimmy and the store manager....we were pressed for time and they accommodated us so well, even being under pressure!! Don't buy anywhere else....Great sale going on too.... Bonus!
Very friendly staff. Our second time coming to this one and if we need anything else we will definitely come back. Always a warm welcome with friendly staff ready to help with anything.
Love this Place. Great selection and prices Angel Ramirez did a great job finding me the table and chairs of my dreams! Highly recommended
Worst experience. I went in there to purchase patio furniture and some chairs however after walking the whole store and having countless sales reps look at me and walk away assuming I wasn't going to buy anything I left and went somewhere else that wants the business. Super rude and I don't think all reps were wearing masks. With so much competition in the furniture business, Ashley picks and chooses their customers based on looks well I don't choose Ashley! I will gladly spend my $2000 somewhere that appreciates my business.
NEVER AGAIN WILL I BUY FROM THEM !!!! HORRIBLE SERVICE!!!!
Had a very bad experience. Buying at ASHLEY furniture store This people gave me a delivery day and the did not deliver.i call them and they told me. And they told me that i will get the furniture in 2 months.they even send me textmail that i will need to be home Today.i lost a day work and never got it today.very bad. I give them 0ne star I dont think i will buy at ashley furniture again.
The worst experience ever customer service just wanna kick you out lying to my face
Never again no one approach us asking if we needed help bad customer service we didn't buy anything from them
None of this has anything to do with covid!!!Back in the day Ashley used to have quality furniture. Don&'t spend your hard earned money there. The only thing they want is their commission. They are really nice when your there to purchase. That&'s it. My furniture was all broken and they didn&'t want to take it back. Looks pretty and sturdy in the store. I think they deliver something else.. When you call they have you on hold for 15 minutes then automatically send you to voice-mail to leave message and they will get back to you in 48 hours. That tells something right there. Horrible!! I hope everyone pays attention to the stars and reviews. And I usually don&'t write reviews but I&'m just trying to save people&'s HARD EARNED MONEY!!!!
When I bought my furniture on July 17th, there was a set delivery date of August 24th due to items being on back order. I completely understood & was in no rush to receive the items until school began on August 25th. (I ordered a comfortable accent chair because I'm due to give birth within the next month & I wanted to be comfortable while online for classes 8 hours, 2 days a week.) The night of the 23rd, I tried to contact the store I purchased from to no avail - no one would answer my call. I sat on hold for 2 hours waiting for someone to answer my call. The morning of the 24th, I tried to track my delivery online & it said delivery tracking was not available in my area. I called the store when they opened at 11 & literally sat on hold for 45 minutes. I eventually hung up & tried talking to an agent online. The agent told me I didn't confirm my delivery & the accent chair I had ordered was on back order anyways. 6 weeks have gone by & no one bothered to contact me that an item was on back order for longer than anticipated? It would have been no big deal had I been contacted by Ashley HomeStore, but I wasn't. I wasn't called to confirm my delivery. I wasn't called to be updated about an item I had purchased. Not to mention the store refusing to answer their telephones. My current set up for school is extremely uncomfortable & I have to sit there for an extra 32 hours (8 hours a day, 2x a week) without lumbar support because of their lack of customer communication. I can't even guarantee someone will be here to accept the delivery because who knows when I could go into labor. No one has apologized for screwing this up. If I had known the chair would be on back order, I would have purchased a different chair or from a different company. I confirmed my delivery for September 3rd with the agent online & informed her that I took a photo of my confirmation in case this agreement between parties was once again broken by the company. I've had no problem with Ashley HomeStore before, so I'm really saddened by their extreme lack of communication.
Nice selection of furniture but sales people are very pushy and follow you around the store even if you want the quiet of meandering through the store to browse.
We went in with a coupon for 30% off that we received in the mail and the coupon also said free $100 gift card upon arrival to the store. When we asked for the 30% discount they would not honor it against the website full retail prices for the items we wanted. Instead, they made up prices for thee items that were not printed or listed anywhere in the store. He literally wote them on a piece of paper and said that was the real price. These prices were double what the retail price said on the Ashley website. The sales person then said the Ashley website is a different compnay than the Ashley store and the Ashley store prices were higher than the website (double the prices on the website in this case). After 30 minutes of back and forth, the manager finally gave us the same price we had on the website but no discounts. They did not offer the 30% off, they didnt give us the $100 gift card that was promsed, and they gave us nothing but snake oil and slippery salesman tactics. This was a bad experience and I recommed going elsewhere. We will not go back.
Good place for a good selection of furniture. Ask them and you will get a good discounr
I've bought furniture from Ashley's in other states with great service. I purchased a table from this location (Mira Mesa) and I've had nothing but problems. They delivered a table that obviously had been dropped and cracked on one corner. A couple of chairs also were damaged. I've tried contacting the company for repairs with no response. Even went to the store and spoke to the store manager and yet nothing has been done. Beyond frustrated with this location and their service. I would NOT recommend this store to anyone.
Jairo and Kathryn we're so helpful and sweet! Kathryn walked with us the entire time answering all our questions about getting our new dinning table! She was so patient and knowledgeable! Jairo helped us keep everything in our price range! It was honestly such a great experience! My husband and I are leaving so happy with our new table!
Great Customer Service. Very responsive. Helped carry and load large rugs to/into car. Quick check out. No overly "hard sale" tactics used, just friendly help.
I had a really awful experience. My delivery was rescheduled 4 different times and when the couch finally arrived the people delivering it were rude and In accommodating. They looked at my hallway in the entryway and decided it wouldn’t fit. They did not measure to even attempt to get the couch inside and completely brushed off my dissatisfaction. I personally will not go through Ashley for anything again which is a bummer since I appreciate their financing options through my credit card.
Very bad customer service. Don't listen to explanations. After they get your money very hard to get person on phone. Will not ever order anything from them again. Never tell friends and family to shop there.
We had an amazing experience at Ashley Store Miramar today up until we had to check out and purchase our furniture. We had great customer service and we were given the best possible deals. When we went to pay though we got stuck waiting 45 minutes with technical computer glitches. We had to change computers and reload our order multiple times. At one point we actually thought of leaving because of the length of time it was taking. We are excited for our purchases but we wish the technology was a bit better connected that is why we didnt give it a 5 star.
the salesman was very nice and knowledgeable
bought a couch on 6/29 was given today as delivery day. saw another review that said orders weren't being fulfilled on time. called Ashley and their local number brought me to the national help desk. was informed that one part of the sectional will be in stock September 3rd and the second August 13. requested the sales person (Angel Ramirez) to call me over a week a go and NOTHING. got a text to confirm my delivery yesterday for today and when i called this morning- its on hold with no new date. help desk said warehouse will not do 2 separate deliveries and they now have no date as to when its arriving. on the 2 calls i had made today both conveniently got disconnected with no call back even though my number is what was used to verify my order. who ever is the store manager- from another review it is Mark please call me! i'm pretty sure its bad business to sell an item you don't have!!! i'm a firm believer on giving a store a chance to fix a problem so i will update this IF its resolved satisfactory.
Mark the Store Manager is awesome! Excellent customer service and super expedient!
Bill is a very patient and professional member of the Ashley team. Was a pleasure doing business with him.
I recently went here to buy a bed and not only was the atmosphere great but also the service. The service was with me all the way through and gave me great cost tips for my purchase.
We bought a sofa from here and I've pledged to never purchase anything from Ashley furniture again. We went in on Memorial Day weekend and 'got a deal' on a couch we picked out with a salesman named Andre. He was pushy and rushing us but I didn't care because I thought we got a great deal on a couch we really loved. Not only did our couch take over two months to get to us (not customized), but we received the wrong couch. The customer service is so terrible that after hours of waiting on hold and having my calls dropped or being told there was nothing they could do and that I would have to drive all the way back to the store we bought it from (we moved 2+ hours from this store location) we decided to just cut our losses and keep the couch we got. Seriously, never again.
Very happy with the purchase I made today, friendly people inside the store. They didn't like to see me leaving until I got a very good deal, thank you.
We bought a sofa from here and I&'ve pledged to never purchase anything from Ashley furniture again. We went in on Memorial Day weekend and &'got a deal&' on a couch we picked out with a salesman named Andre. He was pushy and rushing us but I didn&'t care because I thought we got a great deal on a couch we really loved.Not only did our couch take over two months to get to us (not customized), but we received the wrong couch. The customer service is so terrible that after hours of waiting on hold and having my calls dropped or being told there was nothing they could do and that I would have to drive all the way back to the store we bought it from (we moved 2+ hours from this store location) we decided to just cut our losses and keep the couch we got. Seriously, never again.
In July 2020, we purchased a bedroom set and an ottoman. We were told the bedroom set will be delivered in 3 weeks(keeping our fingers and toes crossed for the bedroom furniture) and the ottoman will be delivered in two weeks.The ottoman was delivered in about one and half weeks. IT WAS THE WRONG ottoman...NOTHING CLOSE TO THE OTTOMAN I ORDERED AND PAID FOR(My husband and I was at work when the ottoman was delivered...our adult daughter excepted the delivery). When my husband got home, he immediately saw that it was the INCORRECT ottoman and immediately contacted our sales person. SHE ASKED him to return the ottoman to the store...(my husband thought that was a little weird).Two days later, he took time off work to do so. Upon arrival to the store, someone there told him that he shouldn't have returned the ottoman to the store and asked him to take the ottoman back home and it will be picked up by a delivery person. My husband was extremely confused and upset and he asked to speak with a manager. He was told that there's "no manager on duty".Which he knew was a complete LIE!!! Needless to say, my husband left the ottoman at the store because that's the instruction that our salesperson gave him!!! When he left the store, he proceeded to contacted our salesperson on her cellphone NUMEROUS times. (Side note: During our initial visit to the store, after purchasing over $2,000 worth of furniture, SHE gave us her cellphone number AND asked that we personally contact her if we have any questions or want to make future furniture purchases).She DID NOT answer any of my husband's calls and she DID NOT return his calls either. We later found out she blocked him from calling her (another extremely weird and unprofessional incident). About a week later, I called her from my cellphone...she answered my call IMMEDIATELY!!! I conversed with her and asked for the status of my ottoman purchase and I asked her why didn't she answer or return my husband calls or attempted to make sure we received the CORRECT ottoman that we purchased.She began to raise her voice and gave me so many ridiculous excuses and explanations that DID NOT make ANY SENSE at all! As I continue to speak with her trying to get some resolution,...SHE HUNG UP THE PHONE ON ME. What professional salesperson does that?!!! I have NEVER in my entire life experienced such UNACCEPTABLE, UNPROFESSIONAL ,DISGUSTING customer service!!!I have called the store several times, LONG hold time and no one answers or return calls even when voice messages are left. Till this day, my ottoman nor my refund is in my possession. I will go back to that store this weekend and trust me, someone there will get a piece of my mind. Word of advice!If you value your money and time, DO NOT SHOP ASHLEY HOME STORE in Buford Georgia...PERIOD!!!FATIMA, is the most UNPROFESSIONAL sales person with ZERO customer service etiquette!!! She need to take a course in Customer service 101.User's recommendation: DO NOT SHOP AT ASHLEY HOMESTORE!!!Preferred solution: DELIVERY AND APOLOGY.Ashley Homestores Pros: Beautiful furniture.Ashley Homestores Cons: Terrible unprofessional customer services and false advertisment!AdvertisementsSome advertisers may pay us for this ad to appear on our website or provide us with a referral fee. Our content is free because we may earn a commission if you purchase products after clicking ads on our website.
I ordered a bedroom set in-store from Ashley in Miramar. It was supposed to get delivered on wednessday. They gave me a time frame between 8:30 and 12:30. I took the day off, and moved all of my old furniture out of my room and waited in excitement. The delivery company called me and said the truck broke down, but they called a mechanic to see if it was going to be an easy fix. "Okay, no big deal. I'll wait to see what they say." A couple hours later somebody calls me from customer service and said they have good news! The delivery was still coming and should be there in a couple hours. "Awesome!! I'm happy it's still getting delivered" I said. So I waited a couple hours.. no one shows up. They call me back and said the truck was broken down and I wont be getting the furniture today.. "But someone just told me they were coming" I said. They responded with "yeah that was customer service." "Well no worries then, when can I get the furniture?" They told me they could deliver it on saturday to the san Marco's store so I said "Great, I'll rent a uhaul and go pick it up." I put the furniture back in my room, and reserved a uhaul truck. Friday night somebody calls me and says another truck broke down!! I wont be able to pick up my furniture! So then they are going to try to figure out what to do and call me back on saturday or sunday. Nobody calls me. I call them on monday and ask what's going on. They tell me that some of my furniture is on backorder. I asked how that was possible if it was on two seperate trucks coming to me already. They said "Oh we gave two pieces of your furniture to another customer after it got back to the warehouse." I couldnt belive it. They went on to tell me I could get the furniture delivered in another 9 days, but it would only be part of it. The other two pieces of furniture would be a few more weeks out. So I would ultimately end up having to take a total of 3 days off of work to get my furniture delivered, because they only deliver to my area on wednesdays. On top of waiting another 4 weeks to get all of it. I wont pay more money off of my pay check for this furniture. I canceled the order and have to wait almost two weeks to get my money back. Needless to say, I will never shop at an ashley store again.
Posting this while sitting on the empty floor of my apartment where my couch should be. I was supposed to receive my couch that I paid for weeks ago. I got rid of my old couch and the day before my new couch was to be delivered I received a call saying it wasn’t coming for another month and a half. I tried contacting our salesmen and manager of the store but nobody would return my calls. Finally we received a text from our salesperson days later saying there was nothing we could do. After waiting another month we decided to contact Ashley furniture to check on our couch. The delivery date has been punched back another month. We didn’t receive any notifications about this and who knows if they will even deliver on this twice extended date. I also would like to point out that Ashley claimed to have our couch at a warehouse a couple hours away on the day we ordered it. We opted to have it delivered in two weeks. Now they claim that it is still being manufactured in North Carolina. The communication with this store has been completely unacceptable.
poor service, missed deliveries and never followed up as they promised, very disappointing trying to do business with them and I hope when the furniture eventually arrives it will be good quality, which is now questionable. It has not been a good experience waiting 2 months for furniture.
Absolutely do not shop here. They have a serious supply chain problem. We purchased a sectional sofa and were given a delivery date of 6 weeks. (Nothing custom here, mind you. Just standard.)6 weeks guess by. Nothing. Then we're told there's 10 day delay. 10 days goes by. Nothing. We call again. We're told 10 days from now. I suppose they will just keep telling us to wait 10 more days until we forget we ever ordered a sofa.
Got a good deal. Andrew was great! Delivery takes a bit long though it is free of charge for drop off
I got an ad which advertised a recliner chair for $199 with limited quantities. I called their store at Miramar Rd to find out if it was still available before I drove there to look at it and see how it feels. After navigating through their voice mail, I was told that due to a high volume, I should leave a message which I did and would be contacted within 24 to 48 hours. I called again 24 hours later with the same result. It's been over 48 hours since the first call and still nothing. Their absence of customer service reflects badly on the company.
Came in at 1pm standing at the customer service section waiting to be seen. I have my 3 year old son with me. I waited almost 30 min until my son said he really had to go potty but we were up next. Well I wasn't going to let my son piss himself so I asked the lady up front to let her know we were just going to the bathroom but we didn't want to lose our spot in line...... came back to realize that she didn't even care and back of the line I went. Made eye contact with her just to look away. She knew she was in the wrong. Horrible customer service and horrible with keeping their word. Won't EVER be coming back. Oh and reason that I'm coming here to begin with is because my order got canceled TWICE!!!!!!! Waiting on my stuff I purchased 2 months ago to actually come! So annoyed and such horrible service. Hopefully whoever's reading this will actually listen. They ARE HORRIBLE
Don't go to bob. He fucked up all our order information and when I checked It I had to correct him on at least 4 things then somehow he totally got our phone number wrong and now we won't get our order.
WORST CUSTOMER SERVICE EVER CHAT AND PHONE THEY TAKES FOREVER TO HELP YOU AND WHEN YOU TALK TO THEM ABOUT THE ISSUE TOLD YOU SOME OTHER PERSON WILL CONTACT YOU 24 TO 48 HOURS AND YOU WILL NEVER RECIEVED A CALL BACK. THEY DO NOT HELP YOU AT ALL WITH YOUR ONLINE ORDERS.....I WILL NEVER BUY ANYTHING IN THIS FURNITURE.
I appreciated with Jerome. He is very good worker and easy to communication thru write on note. I am looking forward to get tv stand soon. Thanks Jeome
I had purchased furniture before from Ashley and the product held up. I replaced the recliner and the current product is bad. I thought they would stand behind their product but NOT. I would not recommend purchasing anything from Ashley. I am a 71 year old widow on Social Security and they don't factor in anything but their price. I bought the 5-year warranty and that is no help in returning the chair. I am a shut-in and bought the recliner from the store ad. When it was delivered, I was sound asleep and didn't even sit in the chair and called the next day to say that the chair was not satisfactory. They will not help me out at all. Bad chair, bad store.
The buying process was good and they gave me acceptable dates to have my furniture delivered. Needed to reschedule and put on hold for 45min+ at times and still unable to get through. Finally got through and was my delivery scheduled has changed because items were on back order. I was told I was informed but I never received a message or email regarding this change. Getting through to them is probably the worst ever. Avoid at all costs because if you need to get a hold of customer service or anything they will ignore you
My fiancé and I want to thank Jerome Gwaran for helping us purchase our sectional. Jerome was extremely helpful and answered all our questions. It was such an easy experience, he helped us find exactly what we were looking for and made it such a breeze. He was also very funny. When we need to buy more furniture we’re definitely going back to Ashely HomeStore.
Just walked out of probably the best furniture shopping experience I have ever had. If you are in the market for furniture and stop by here, do yourself a favor and ask for Bill. He is a delightful, knowledgeable, and incredibly helpful man. I brought in a piece of my flooring to make sure colors wouldn't clash and helped me find exactly what I was looking for. Very much looking forward to my new living room set and barstools.
We were supposed to receive our couches on July 21st. But never did. The employees at Ashley’s didn’t think it would have been helpful to contact us and let us know that they weren’t going to deliver them. When I finally got through to someone they said I’d be receiving 2 pieces in August and the 3rd piece in September but that they couldn’t for sure tell us if that was true or not. All the arguments and back and forth could have been avoided if the Ashley employees actually did their job and had contacted us to let us know what was going on prior to our delivery date. They said that they tried leaving a message. FALSE. There were 2 numbers in their system and neither of us got a call or a voicemail. We didn’t have any missed calls on the day they supposedly tried calling. Between my entire family and myself we have spent thousands of dollars buying furniture at their store. Every single time we move into a new place we go to buy items. We will NEVER be going back there again. And I suggest none of you buy furniture from them. Go to Living Spaces. The employees are amazing and tel you the truth about when you would expect your furniture instead of giving you a date but not truly knowing if it’s correct or not. Don’t waste you money at Ashley’s.
Wow! What a wonderful experience! I have never shopped at Ashely’s Furniture before and I will absolutely be recommending this location to my friends and family! At first, my husband and I were just looking for a sectional and because of the wonderful deals they were having yesterday, we ended up with a living room set, 5 chest drawer and new dresser for our daughter! Jerome was EXTREMELY helpful!! He answered all of my one thousand and one questions lol & helped us get a steal on everything! The inventory here is great & Jerome was honest with us, we wouldn’t receive our furniture for at least 6 weeks due to the pandemic! See I would’ve been very upset but because of Jeromes honesty, we were totally fine with it!
Do not buy a temperpedic Mattress from this store. Exact same sale online. They do not honor the 90 day sleep guarantee. I contacted them the exact day that I received my mattress, It felt like a block of wood.. They fail to tell you the mattresses in the show Room have been laid on 10000 times so they're not the actual comfort level that what you will receive from a new mattress.. The sales men are not well informed. The lady that I used with well aware I wanted the 90 day sleep guarantee.. My $4000 mattress sits in a spare Room that I will be paying on for 6 years.
Ashley Home Furniture in Miramar is the absolute WORST place to buy any type of furniture. They are so quick to sweet talk you and take your money when making a purchase, but go dark when there is a return or issue of getting my money credited back to my card. I have tried reaching out numerous times with no prevail. I can never get a hold of anyone at the store and my call automatically gets transferred to their customer care in Florida. No one is ever able to make any decisions and promises to email the store and someone will get back to me. I purchased my items on June 7 and it is July 17 and I still haven&'t heard anything. I inquired about cancelling one of the items on July 4 and they said they were going to process the refund and credit my card and each time I call them they tell me it will be processed and to check my statement. It&'s been 2.5 weeks and nothing. I don&'t know how many times I have to ask them, I WANT TO THE STORE MANAGER TO CALL ME TO RESOLVE THIS!! This is ridiculous. How does a multi-billion dollar operation run their business like this?
I ordered items in the store and for weeks I can't get anyone on the line or on chat. I am very dissatisfied with the service and will not be shopping here again.
Ordered five pieces of furniture a month ago, all to be shipped a certain date. Charged over $3,000.00 Date came and no furniture. Called customer care, waited an hour for them to tell me my accent chair is out of stock and or discontinued. my order is being held hostage at the ware house because of this discrepancy but, I was charged for it and no one had the curtesy to contact me. They tell me to delete the chair from my order in order for the rest to be delivered. NO ONE TOLD ME THIS UNTIL I HAD TO CALL. WAITED ALL DAY FOR DELIVERY. CHARGED FOR THE CHAIR. No where on the website is there a way to delete one item. No contact from them to delete the item or that is was discontinued. Still on hold for another hour to cancel the order. They seem to be keeping my money and the furniture. I am at a loss for what to do now. DO YOURSELF A FAVOR AND DONT GIVE ADHLEY FURNITURE YOUR BUSINESS. THEY ARE A FRAUD
Don't do business with Ashley Furniture!!! I was moving so I came to check out some stuff here and ended up buying a couch cause it was a great deal. The couch wasn't the color I wanted so I ended up canceling the order. I called Ashley to cancel and they told me I had to go in store to cancel. I went in store and they "canceled" it and told me to wait for a call from corporate within 5-7 business days. They said corporate would confirm the cancelation and process it. Super excessive but ok whatever. I waited a week and didn't hear anything so I called Ashley again. The person from Ashley said that corporate doesn't call anyone to confirm anything and that I have to call Ashley again in a week to hear is the return was approved. 2 whole weeks guy, 2 weeks to approve a return?!?! Waited another week and called Ashley again and they said the return has been approved 2 days ago but that the money won't be refunded to me for another 7-10 business days!!! ONE WHOLE MONTH LATER. YOU WONT GET YOUR MONEY BACK FOR A MONTH. Mind you, no one ever called me, no one ever knew what I was talking about, SAVE YOUR CASE NUMBERS. If I didn't have the case number each time then I would've gotten no where. This place sucks and I won't even go into detail on the shark sales people that work here. Bye Felicia, oops I mean bye Ashley!!!
Great mattress shopping experience. You get a protective sheet to keep you safe while testing out the mattresses, to deal with the current virus situation. While many of the adjustable bases were not working, my sales person Bob and manager switched mattresses around for me so I could pick the perfect model to go with my existing adjustable base. Sales staff was very helpful and friendly. Staff also stayed late to let me finish my purchase during the last day of the sale, even though the store was closed. (Only 4 stars due to the non-working adjustable bases on display, it would have been easier to shop if they were all working. Staff was very helpful so I could select the right one, but it would have been simpler if the bases were all working.)
Service Rep,Nas, was very helpful, polite,courteous and easy to deal with. We have been your customer for a long time. Thank you for good quality furniture,hoping this time,these items would be durable too.
It was time for us to upgrade our family couch. Marie was a great sale person. She made the whole process super easy. The reason why I gave it 4 stars is because the location is pretty far for us.
It was time for us to upgrade our family couch. Marie was a great sale person. She made the whole process super easy. The reason why I gave it 4 stars is because the location is pretty far for us.
WAS OVERCHARGED 100 AND STILL NOT RECEIVED THE REFUND YET. They overcharged me 100 and kept insisting I just take 100 in ashley furniture credit and I refused. Then they said that I'd receive my refund in 5-7 business days and i never have. I tried to get in touch with them and it went to voicemail and I still havent heard anything back.
Wow! Jerome was a great salesman. We had a huge issue which was 100% our fault. Sam was incredible! He went way above and beyond. Can't say enough good things about him. Eric was a big help as too. He really worked to get us a great delivery date. Thanks to all! Very pleased and would go back.
Went to this store with hopes to find the exact style of couches for our living room. Me and wife met RJ classic sales guy a bit OG and perhaps a tad too fast pace. However, he was really invested in helping us find what we needed. At the end with his help we realized that what we “wanted” was not in stock until months later so we found a different configurations with some really beautiful couches and a recliner. Price tags were exceeding our budget however RJ comes in and just says he’ll make it happen. YES, RJ made it happen. He called Mark his GM (super nice gentleman) for approval on what I thought was already crazy discounted prices from the tag and then Mark and I spoke for a bit and he discounted on top of that !! Anyways we left with a WOW and a huge smile. I’d say ask for RJ and he’ll be happy to just help you help him!
If I can give zero stars I would. First off their website is the worst website I've ever seen. The hyper links don't work, the customer chat doesn't work, nothing works. It says items are out of stock when it's not. It gives errors when you're filling out forms online. It's absolutely terrible. To make an order it took me three phone calls and 2 emails to do it. I don't know honestly why I didn't give up. Ultimately I had to cancel my order because i didn't realize my chair was too small. So now I had to deal w getting a hold of them to cancel. I tried to make an appointment. But it didn't work. After phone calls and phone calls I just decided to show up and cancel without an appointment. The store in Miramar, CA is run terribly. You can try calling to talk to someone, but good luck. After some time ringing you get connected to a call center and you don't even know about it. Nobody is buying furniture l now with COVID so I don't know why they can't answer the phone. When you do talk to someone you can expect to be talked down to, hurried off the phone or brushed away. I talked w. a rep named Beverly and she was so rude. How she deals w customers and has a job is beyond me. She was so unprofessional it honestly made me not want to shop at Ashley's ever again. I'm telling everyone I know to avoid this store and go somewhere else. I never dealt w terrible customer service at Jeromes or any other outlet. I'll keep giving them my money. Today I walked in canceled my order and to be honest would have probably placed a new order if it wasn't for Beverly. but now I placed a $500 order w Living Spaces. Im loving my new chair and the buying experience was so much better.
Tisha at Ashley’s Furniture in Miramar really took care of us and helped us out. After months of not communicating due to Covid, she honored the deal she offered us on the bed we liked.
How to buy an excellent mattress.1. Do not go to this store2. If you go DO NOT trust the sales person3. Laying on the mattress does not tell you that it is the same one you are going to get4. DO NOT accept the delivery until you actually lay on the mattress BEFORE accepting the delivery as final5. DO NOT GO To THIS STORE6.If you go there DO NOT TRUST THE SALES PERSON Please read this carefully before committing to buy anyanything there
I really appreciate Mr. Santana for helping me out today on getting a bed frame and dining room table. Thank you sir for your help. He really a amazing worker. Outstanding job.
Ashley furniture was supposed to be our second choice, but it ended up as our first. Besides the great deals that they offer, the customer service is number one. Our service rep Mo M. at the Miramar location was friendly, helpful, and knowledgeable without being pushy. He made the buying experience easy and our purchases were just what we were looking for. Thank you Ashley furniture and Mo M!
After going to 4 other stores, my wife and I were getting disappointed in either finding the perfect couch or the inability for those stores to have the one we want in stock. After entering the Miramar store, we were immediately greeted by sales associate Lisa who was very friendly. She quickly assessed what we were looking for, researched the inventory, and then showed us our options. We were impressed by her customer service and explanation of everything, including delivery. The couch was delivered on the date quoted by Lisa and we are very happy with her customer service
exelent service by Naz
Zero response from customer service at chat, emailing, and leaving a voicemail for a call-back. Weeks of trying to reach them and never being able to get ahold of someone or get a response to email or voicemail. Over a month ago I placed an order with this store. About a week later I received shipping notification with UPS tracking. Never received the item and the tracking detail doesn't look like it was picked up. The problem is that I have tried to chat with them on their website, have emailed seeking resolution, have called and been prompted to leave a number for a callback, and for several weeks now, I've heard nothing. Order was placed 6 weeks ago now. And, they charged my card when the order was placed. Probably the worst customer service I've ever experienced. Next step is disputing the charge with my bank. Never again buying from Ashley Homestore.
Horrible experience! Still waiting for a call back from 2 different people. Beverly and Luna. Can never get through to the store which was advised to do from their customer service line. Love the product but customer service is very important and my experience was horrible. Will never buy again from this location.
Overall service needs some work, but Mark was very helpful in customer service.
worst experience I've had in retail.I'm trying to get replacement cushions and covers for my couch. went to the store and they told me I need to call corporate. I've called and was on the phone for 45 minutes, the representative then told me she needed to chck something and put me on hold. call got hung up after 5 minutes on hold.I called again, and had to explain my situation, the representative then couldn't find a ticket number and I had to repeat what I needed again, she then put me on hold without telling me, and.... of course the call got hung up after 10 minutes on hold.I called the next day and asked to speak to a supervisor, the representative told me she can help me before going to a supervisor. I've explained my situation and she put me on hold to get help from her supervisor. I was on hold for 35 minutes plus the conversation total an hour and 20 minutes.... which of course the call got hung up. DO NOT BUY! this is ridiculous. I would never buy anything from Ashley furnature ever again if this is is the way customer service works. this is ridiculous and very frustrating.
I have always loved Ashley Furniture and bought lots of stuff from them over the years but after today's negative experience with the sales lady I will not be going back into the stores and if I do buy Ashley I will order online from home.We were greeted upon entry which is always nice. But when I showed pictures of 5 different desks I was looking the sales woman responded that they were all online only. She did not ask to look them up and help us order or say anything beyond that they were available online. Then when I asked about light to medium colored bed frames we were taken to white furniture and then she left us and we never saw her again. We looked for about another 45 minutes and finally left. Plus, we saw dozens of other customers being helped and numerous times the customers were told about promos and discounts like 20% off. My family were never told about any ads or promos. I'm done with this place.
Good products but really poor after sales service. It may be the worst customer service i have ever encountered. I bought a sofabed and a matching swivel chair. During the purchase, the sales lady (Anita W.) told me that there was going to be a rebate thats going to be mailed to you in the form of a cash card (like the ones you get at discount tire when you buy a set of tires, if you know what im talking about). The lady said i should get it before my first payment was due... paid my first payment already and the second one is coming up and i still haven't received the rebate. When you call, a robot will answer your call and make you wait, after waiting for quite sometime, the robot will tell you that they will hang up after waiting for 15 minutes. All you can do is leave a message and wait for 24 hours before someone will call you, of course nobody calls. Did it again another time, same thing, no call. Tried the online chat which you would expect to be instant, of course theres still some wait between replies. Then after the exchanges of info that you would think they already have... they tell you they cant help you and you have to call the same number that got you stuck in the beginning. Very poor!!!
We need warranty work and can't get anyone to call us back. Our couches are less than a year old and are completely degrading. DO NOT BUY HERE. You can't even get someone on the phone to help us. It is absolutely ridiculous and I've never felt like I spent wasted money more than I do with these couches.
Aida that helped us was very nice and very helpful!!
Amazing customer service, my wife and I were looking for a bed frame, found one and started to check out until another one caught our attention and the gentleman assigned to help us didn’t make a face or gesture when we decided to change our purchase. Very friendly customer service.
We told our sales associate what we were looking for and our budget and he showed us many options and made sure we made our selves at home when trying them out. He helped us out with the price and made our dream sofa fit our budget. We felt very little pressure and enjoyed our experience.
I wish there was a negative star rating. Such bad customer service and they do not back up warranty. I purchased a sectional sofa from Ashley Furniture online due to Covid, through a 3rd party, Coleman furniture. The sofa was delivered to our home in Carlsbad and we left for our home in Phoenix so did not have an opportunity to use the sofa. My daughter arrived a few weeks later and informed us that the sofa was defective as the frame slanted forward making the $1,400 sofa unusable, and it was put in storage. After contacting Coleman furniture, to rectify the situation, I was told that they contacted Ashley furniture who would not stand by their warranty. They told me Ashley agreed to reimburse me $125 to hire a furniture repair company to rebuild the frame! First of all, I couldn't even get someone to look at sofa for that amount, let alone rebuild a sectional sofa. The photos I provided clearly showed the defect and I was not asking for any refund. I simply wanted a credit to be used to purchase another sofa and would have spent additional $ with Ashley, but they refused. At this point, I will donate the sofa to a shelter, write off the $1,400, and never purchase from Ashley furniture again.
My sales rep is Lisa D in Miramar San Diego. She was great! She spent 2 hours with me and helped my finding the prefect furnitures. They don't have much in stock but if it's something you really like than waiting a little longer is worth it. Thank you Ashley Furnitures!
I might sound a little cranky since I AM STILL SLEEPING ON A MATTRESS ON THE FLOOR! Just bought a new home and wanted 2 bedroom sets-made the mistake of Ashley Furniture. First, white glove service means NOTHING! The furniture is delivered by UPS and you have to put it together-even though you paid the $193. for "white-glove service". That does not exist. One of my side pieces to the Cambeck Queen bed arrived cracked and I have spent weeks, yes five weeks of calling, e-mailing and chatting on-line. Each rep takes my picture of damage, says they will help and nothing gets done.
Thank you, Lina for the wonderful service.
Bob the salesman was really pushy I was going to pay cash today and he's the reason that I left he was just too pushy... That's too bad because they got good deals... I knew what I was looking for way too pushy
I was helped by Anita shortly after walking in the door and she spent over an hour with me showing me every corner of the store. She made me feel totally at home and even though I arrived at the end of store hours she didn’t make me feel rushed at all. She was very helpful in every aspect of my customer service experience and she even ordered me a piece that wasn’t in stock. I came in for a coffee table set and ended up leaving with what I came for plus a recliner and a desk and plans to return for more. I couldn’t have asked for a better experience and I will certainly be back in the future. Someone give this woman a raise!!
Go see the salesman called mo mo he is great
Absolute worst place to order from. I’ve made many purchases over the past 10 years from Ashley Furniture’s across the country but this was by far my worst experience. I placed an order to furnish one bedroom and for some reason that was too difficult for this Ashley location to fulfill. Every single item AFTER I purchased through an Ashley sales rep was “unavailable” or “on back order.” They will give you a delivery date and estimated time frame of delivery and then call the morning of to notify you that your item is not available. I have yet to receive my entire order and it’s been over a month since the time of purchase. I will not be buying from Ashley again.
From the time we walked into this Store it was not positive. The Salesmen didn't want to help us and finally we had to ask if anyone Would help us. My Friend spent over $1,500.00 and I spent over $500.00. Cash not credit. Delivery never came and I've called twice. Now it's my fault for not responding to a text. 05/30/20 I paid, now it Maybe coming 06/18/20. Supposed to be 4 days not 19. No communication until I call twice. I wouldn't recommend this store. The Manager assures he would make us Happy Customers as he knew we were upset. Fail.
Update: Don't waste your time and energy trying to talk to Ashley employees, including management. I filed a report with the BBB and what do you know, within a week I get a call from Ashley's to schedule a date/time to pick up the items. So much for their "strict no return company policy" Worst customer service and I will definitely never set foot in that warehouse again.
Incredibly rude staff. Walked in and was approached immediately with a car dealer haste but was treated awfully. "Bill" is the salesmen who approached us. I'm usually not one to complain but I downloaded this app just to post this review.
Came in to the store looking to find a nice sectional for my apartment. Zac was ready to assist me. Super friendly and eager to help me with my search. Took a couple laps around the showroom and I finally came to a decision He was able to help save me some money on the final price which was super helpful. If you end up going in to Miramar Ashley’s. Ask for my man Zac.
Horrible. I've lived in San Diego since 1970 and have bought a ton of furniture over the years. Jeromes Levit's Living spaces and of course wayfair etc. I purchased some patio furniture online from Ashley's. I paid for premium delivery but had to assemble the chairs myself. The automated phone scheduling system is a joke. The quality of the furniture is poor. Ashley is the worst place to buy furniture in San Diego. Period.
The salesperson (Marie) was especially helpful and pleasant. She followed up on the sale all the way to delivery. The delivery itself was OK although I did think that carrying my chair in 3 pieces over their head was not the most professional method. I would have preferred rolling it in on a furniture mover.
Dally was very pleasant and helpful!
Friendly, funny and caring
I must say working with Bill is such a great experience. Very nice, pleasant and professional. You're definitely in good hands when working with Bill
I hate this location. I just moved out and was looking for furniture. I don't know why I even considered going back after my first experience, but I did. I went in with a 20% off coupon and showed the sales lady. She got her manager and he said he wouldn't honor it (it was for the month of April, which they were closed due to COVID). I was ready to buy the furniture too. So I asked what they could do for me and the manager gave me $50 off one item. I wasn't pleased with the final cost and told the lady you know, I am ready to buy but I thought I'd get more of a discount and it's disappointing you guys won't honor a coupon that couldn't be used due to a pandemic and you were closed. I told her I was just going to go to a different location and leave and she was fine with it and let me leave. I always leave this location angry. I do not approve.
Worst customer service ever. No help online, phone or at store.
Worst customer service, refund policy states on website, you have 30 days, if you are not satisfied. The day of delivery I decided that I did not like it. Called and they said no, I need to call LLC, I called the following day, on hold for an hour, just to get a rude person to say no and hang up on me. I called again on hold for another hour and dropped call. Went to website to message, on wait for 2 hours no response. Called 2 more times on hold for an hour each just to get a dropped call, messaged on FB, they responded, person I spoke to said they were going to call the store and will call me in the next 24 hours to update. Waited a week, not heard back, messaged on FB, messages just seen no response, I noticed that they blocked me so I cannot write a review, I have all the chats. The worst customer service I dealt with, and my delivery is not even complete, the item I am not satisfied with has does not have hardware to install, still do not have it, so my order is just laying around, worst customer service, what store does not have a return policy but their site specifically states you have 30 days if not satisfied. DO NOT SHOP AT THIS STORE!!!!!!
My boyfriend and I bought out first couch for our new apartment with excellent the help of Zac. We were very pleased with the service at Ashley Furniture and especially with Zac. He was very friendly and allowed us to look around freely without any pressure. We were able to get a great deal with Zac’s help and we couldn’t be happier!!
We worked with a man named Momo very knowledgeable and very helpful we found the furniture we were looking for that we had not found elsewhere and at a very good price
Just moved into a new home during Covid-19 exigent circumstances. Furniture was a little bit hard to come by but was able to obtain the necessary pieces. Ashley's was pursued because they were the only real furniture store open. My signifiant other had attempted to schedule an appointment per their instructions and no response was received. A week later, I personally called and was telephoned by the manager shortly after the same day. The manager was friendly and approaching. Me and my significant other were welcomed to their showroom at the Miramar location by Angel. Angel was professional, kind, helpful and cordial. We had purchased a sleeper sofa with a Tv display stand along with the delivery fee and insurance for $1500 after all discounts applied.!The delivery date would not have met our needs as It was too far out from our move in date. After further consideration, and price comparison from and looking at other furniture stores, we had found that the price we paid for was too high. We had gone back the next day to request a refund and was granted the refund. The receipt we were given indicated "voided transaction". We were told by the customer service representative that the funds should reflect on our bank accounts 3-5 business days. This was in 05/09/20. We called on the fifth business day as it was not reflecting back in my bank account and we were told to give it an additional five days. After those five days we still showed no pending Refund back into the bank account. We called again for a third time and spoke to Timisha from corporate about the refund at this time it was 2 weeks since the initial purchase. During this call we were informed that the refund had not been started nor put in process. They asked for my debit card number to issue the refund something that could had been initiated the day we went to the store in person to have the order cancelled. We were finally issued the refund after about 20 days. Untrustworthy! When we had called customer service, it had appeared they had not known what was going on. BUYERS BEWARE.
Andre was very attentive and nice. Great customer service. I would definitely come back to this store. Thanks Andre!
I'm so disappointed of their service. I'm not going to shop there anymore. I spend almost $6000 in Ashly. They delivered damage coffee table and they said they won't replace it they will fix it because I signed the paperwork.It's almost a month from my call and no technician come to my house. Also some of the dining chairs part were missing and they told me they ordered and I will receive it in 2 weeks. They ordered on February but I haven't receive it yet. Ridiculous service
Avoid having their delivery crew assemble your furniture if you ever plan to move it. EVERY piece of hardware on our bedroom set is completely stripped from being assaulted with a drill instead of the recommended hand tool assembly.
They do not deserve 1 star. I ordered a mattress and foundation on 5/9. The foundation was delivered 5/15 without the mattress. I called customer service and after holding in excess of 20 minutes I was told the agent did not have any information about my order and someone would contact me within 3 days. No one called me. I waited 3 days then started calling each day 3 days in a row before I was able to reach a human. I would wait on hold for 20 minutes before the call was routed to a voicemail box. My calls and messages were NEVER returned. Yesterday 5/20 I finally got through and was able to speak to a live person. She told me the mattress had been shipped and was now in the hands of my local UPS facility. I had been tracking my order with UPS online throughout this process and the only information it gave me was that the order was "in transit." I was instructed to call UPS directly, so I did. They do not have live agents available to take phone calls at this time. In my desperation I sent a Facebook message to the Ashley page requesting additional information. I was told my mattress was lost in transit. The agent said, "I can reissue you a new mattress if that is what you would like for me to do?" I said yes 8 hours ago.My message has not been read. I have not yet received a confirmation that the mattress has been reissued or when it will arrive. At this point I am starting to feel as if my money has been stolen and I intend to follow up with the BBB. I ordered from Ashley because I anticipated I might have this kind of issue if I ordered through Wayfair. The same product is more expensive on Wayfair but I would have gladly paid more to avoid this frustration. I strongly recommend saving yourself the headache and purchase furniture from a competent business.
They do not deserve 1 star. I wish I had read reviews before purchasing. I ordered a mattress and foundation on 5/9. The foundation was delivered 5/15 without the mattress. I called customer service and after holding in excess of 20 minutes I was told the agent did not have any information about my order and someone would contact me within 3 days. No one called me. I waited 3 days then started calling each day 3 days in a row before I was able to reach a human. I would wait on hold for 20 minutes before the call was routed to a voicemail box. My calls and messages were NEVER returned. Yesterday 5/20 I finally got through and was able to speak to a live person. She told me the mattress had been shipped and was now in the hands of my local UPS facility. I had been tracking my order with UPS online throughout this process and the only information it gave me was that the order was "in transit." I was instructed to call UPS directly, so I did. They do not have live agents available to take phone calls at this time. In my desperation I sent a Facebook message to the Ashley page requesting additional information. I was told my mattress was lost in transit. The agent said, "I can reissue you a new mattress if that is what you would like for me to do?" I said yes 8 hours ago. My message has not been read. I have not yet received a confirmation that the mattress has been reissued or when it will arrive. At this point I am starting to feel as if my money has been stolen and I intend to follow up with the BBB. I ordered from Ashley because I anticipated I might have this kind of issue if I ordered through Wayfair. The same product is more expensive on Wayfair but I would have gladly paid more to avoid this frustration. I strongly recommend saving yourself the headache and purchase furniture from a competent business.
It was Friday May 15, and I called in to make an appointment to go over and see some furniture. Sam responded to me, by text right away, and I was happy to hear that I could go the same day at 5 pm. When we got there, Lisa Daylo assisted us. She was patient, and was very helpful. We felt very comfortable with the way that she went above and beyond with showing us the different furniture around the store. When we decided on what furniture we wanted to purchase, she applied the memorial day ad prices before they even started. I will definitely be back to buy more furniture at Ashley. You just won me over as a customer.
I came to Ashley HomeStore to look for a sofa and area rug, and Dally helped me find the perfect ones for my home at a great discount! The furniture here is reasonably priced and looks great, and they have a vast selection. The staff are very friendly and help you set up home delivery for items your purchase. This was a great experience, and I especially appreciated Dally's kind service.
Terrible service! Product was the Danell Ridge 60in TV stand, it did not fit together correctly. Called the next day to return item, was told i would receive a call in 72 hours. Never received a call. Called back and was told the same thing. Yet again did not receive a call. Now i have called a third time, waited on hold for over an hour and a half to be transferred to 3 different people and still have gotten no where. I have reported this to the Better Business Bureau. TERRIBLE COSTOMER SERVICE AND TERRIBLE PRODUCTS!
They habe a great selection but my experience with Lisa was terrible. After trying pressuring me to buy a queen mattress. That in the end i didn't was it. She made a big deal adout have the paperwork was already done and was too lazy to fix it. Talk about great customer service. Now after 2 mo im still having issues with Ashley's to fix it. Still getting charged for the queen mattress, that i refused at delivery knowing i had cancelled, but still charged me. Never going back to that store.
They are not flexible and they intend to not keep to scheduled delivery date. I placed an order on the 24th of March (fully paid not financed) and it was scheduled for delivery today (4th of April) and you are Calling me with the intend to reschedule my delivery after several confirmations, I need my stuff today. It shows you guys are not reliable and don’t keep to stated delivery date (for you to even call with the intend to reschedule) also your customer service is one of the most horrible service I have received in my life. I don’t think I can ever buy nothing from you guys again , I need my stuff delivered today (4th of April) and I do not need it to be rescheduled as you have over 2 weeks to prepare for my order today and also asked me twice to confirm my availability.
The furniture store lies about what they will assemble for you first promise for complete assembled, after you order and pay fee for set up all furniture, they send you an email to tell you some pieces were coming out of warehouse not a store therefore would not assemble for you. That in my case, included a bed, when I ordered a bedroom set for my elderly parents. The complete bed also turned out to be incomplete, missing a bounky board, couldn’t sleep on it without it. They won’t tell you when you order that is not included. Worse is communication, emailing has no response, calling you have to wait for more an hour, then they can’t solve your problem, when you message them as they suggested, the dummy has no answer for your issues, it will be tying for hours. You would never get a response. It is a nightmare experience.
Great experience with Andre. He helped us find some great deals on a new King bedroom set. He was great at listening to our needs and did not pressure us into buying. Grest salesman!!! Great experience!!! Go see Andre....he has the knowledge top help you find exactly what you are looking good. Lots of great deals at Ashley HomeStore.
I will start with I work in an emergency hospital, and my boyfriend works in sales, so we understand how customer service, and doing your job works. We have had the absolute worst situation we've ever had with ordering furniture. Tisha(?), who claims to have been there for many years, completely messed up our bed frame order, not once but twice. Have now had two separate delivery days, which is now effecting my personal schedule. And today on the day when the issue was supposed to be reconciled, they've now decided that we get to put our furniture together by ourselves, despite paying delivery fees and going back and forth with several people who legitimately have the worst attitudes despite their fuck ups. My boyfriend and I have have been sleeping on the floor, not that it's a big deal, if it had been our own doing, but considering we paid for this not to happen, I'm pretty upset. I would not recommended doing any kind of business with these people, everyone I've encountered there is either unaware of the product, or an asshole.
Ask for Lisa . Great help
I had the worst experience with the managers Sam
When I go into a furniture store I expect it to be like buying a car. People trying to see what your looking for, trying to help left and right. WE WERE NOT APPROACHED. WE WERE NOT HELPED. we were side eyed and passed by without a word. Finally flagged down SantaCruz and he was not so friendly. Kind of rude and passive aggressive. Don't reccomend
We have been to other Ashley stores before but this store was sooo much better. Very nice sales associates, NO pressure and very knowledgeable Odin store stock. Still kind of pricey but nice stuff.
We wanted really solid quality chairs and after doing some research we found Ashley home store. When we arrived, Zac met us at the door. Zac was very professional and welcoming. After we explained what we wanted, he helped us find exactly what we were looking for. We never felt any pressure and he let us take our time. When we found the perfect first chair, he did a price check and matched the lower price. How awesome is that? The second chair took some more time, and it was time worth spending. We are very happy with the chairs and the fact that the store stands behind their products. We walked out feeling like we had a very positive experience. We highly recommend this store and Zac.
Bill went to 2 other people for discount authorization and delivery coordination to ensure a great furniture shopping experience for me. Thank you so much
Anita was great in helping us pick out the perfect sectional! We've always had a great experience at Ashley's!!
I went mattress shopping this Sunday. BILL helped me out. His customer service was AMAZING! He was not pushy at all (which I really appreciated). I tested at least 6 mattresses. I was able to find the perfect mattress. Cant wait to get it and start sleeping like a baby. I will definitely be recommending him to friends and family. Thank you Bill for making this shopping experience a great one!
Carolina from Ashley Furniture was truly amazing. She was Extremely knowledgable of the product getting me exactly what I needed. Trust me when I say she is a valuable asset to Ashley Furniture and the sole reason I made my purchase. Thank you Caroline looking forward to my next visit.
Great service and good pricing
Bill was extremely polite and professional. He showed me the quality for each piece I picked out. Highly recommend him to anyone going to Ashley’s Furniture. Thank you for everything
I ordered a piece of furniture and it was scheduled for delivery the following week. Call the store to find out an estimated delivery time, come to find out it was on backorder for a month. If I wanted a piece of furniture a month from now I wouldn’t be shopping at this very moment. The furniture finally arrives a month later only to have what appears to be a handprint in the finish. Schedule for a tech to arrive a week later, scheduled arrival is between 9am-12pm. Of course I get a phone call at 11:50am stating “your technician will arrive in 15 minutes”... he finally shows up at...12:35pm. He comes in, takes the same pictures I already sent over a week ago by request, recommends replacement and that someone will give me a call in another week. THANK YOU ASHLEY for making this the most painful furniture shopping experience to date. You’ve successfully wasted plenty of my time and in return, I will NOT be returning. Your only saving grace is your salesman Elias, he’s a decent enough guy.
My experience was great. I explained what I wanted and Sales Rep. ; Martha Vasquez showed me the Sofa and Ottoman and they were exactly what I wanted. Martha was very professional and polite to work with. It was a 5 star visit. Norman Mize👍🏻
Their customer service is trashy. I've always liked thier furniture and over the past 8 years I've purchased about $10,000 worth of it for my home. A couple of months ago I bought a new TV stand from Ashley's for about $600. After it was delivered we realized the finish on the furniture was not what we expected and wanted an even exchange. After a few phone calls and eventually having to go in person to the store, an even exchange was finally approved. I was surprised they were going to upset a loyal customer over a $600 TV stand. I waited about 2 months for the delivery/exchange and it was finally confirmed. On the day of the delivery, no one came. I called and was told they decided last minute to revoke the approval. Come on Ashley's. That is simply wrong. You can't treat customers like trash. Well, you lose now. Never giving you my business ever again. There are plenty of other options out there.
First time we ordered something, they said they had our area rug in stock & we ended up waiting 3 months before it finally showed up (after they already scheduled a delivery for it & had a no show without calling us). With that same order, the delivery drivers dropping off our bed set bumped our bed frame into the wall and ruined the bed & our wall. Yesterday, we got a 14 piece bedroom set & the salesman never added the headboard to the invoice, so the bed couldn’t even be set up, so now we just have random boxes with pieces of that bed in our house & had to waste our night going to Ashley to ask them to fix the mistake after I called customer service and they wouldn’t help me. It’s super sad because our entire house is full of Ashley furniture, but every single time we buy something it’s a huge headache and let’s us down. It’s always a terrible experience. If I could give stars I’d give it a solid 1/5.
Marie was great! Super helpful and didn’t make me feel pressured at all! She was so fun to shop with! Presidents’ Day sale was great!!
Dario caro, the salesman was awesome! He helped us choose the best furniture and explained every detail. He made the whole experience very pleasant and professional! Later on Jeremy helped us too. He was also wonderful!
Great service
It was a great experience and the staff was very helpful. Our salesperson, Jerome, was extremely helpful and told us about the sale that they were having.
Ida was awesome!!!! Gave us a great deal, we left very happy!!!! We’ll definitely return for more furniture.
Bill was great, made everything easy, gave me a great price and really knew his stuff! He’s the best!
Do not deal with Ashley Furniture ir their laughable extended warranty and don’t waste your time with manager Mark Smyth. In under a year our frame broke and leather punctured and crappy repairs, no shows no call back. Will be filing claim at BBB and starting mass action suit for any and all affected.
Literally the worst experience I've ever had furniture shopping. The sales person Aida is so incompetent when she is selling us the furniture and gave us the wrong information & our whole delivery was wrong. When we told her what she did, her excuse was " I deal with a lot of customers daily, I don't remember everything I say". Well that's awesome that you don't remember what you sell your customers. Her manager Mark didn't want to acknowledge that she gave us the wrong information and tried to blame us for what we ordered. When we came back in he literally handed us back off to the same sales associate we had a problem with & didn't hear the rest of our complaint. Great manger skills on his part! Save your money and go else where to find furniture for your home. It'll save your time & money by not coming here!!!
the guy who assisted me today was Yama, first time going to ashley but definitly the last. so unprofessional guy... very bad customer service. im really upset
Very bad experience and unprofessional customer service at El toro lugona hills Ca store , they gave us gift card because of bad service for my last purchased but now they did not approve Ashley gift cards because the store manager changed and new manager has his own policy not Ashley policy!!!!
The only time in my life where I wish 0 stars was an option. The sales rep rang in the wrong color, and they delivered us the wrong color. The delivery guys were unprofessional and told us to simply sign for the couch so we have something to sit on in our new apartment for the holidays, and rest assured Ashley would swap it out for the correct color. I believed them. MISTAKE. I called and file a claim as soon as they left, and Ashley refused to send me the correct color. They sent me a color that wasn't even on the show room floor - clearly I wouldn't purchase this color. In addition, the couch was defective - it didn't come with any springs and is like sitting on rock. The show room couch I sat on was entirely different. I believe they intentionally put this unit on sale to liquidate the "lemons" in the warehouse. I tried calling countless times and they DO NOT answer the phone. You get a main call center who tries to connect you to the local store in Miramar, who never pick up the phone. The corporate office sent e-mails on my behalf to the store managers several times as well. They are no help whatsoever. They don't respond. And they don't give the customer the store's e-mail. I sent them pictures and e-mails and I called corporate dozens of times. This unit is still technically under manufacturer warranty. I even filed a claim with my credit card company, and all these months later I still have the wrong color, which does not match anything in my living room, and do not feel comfortable even relaxing in my own home on a cheap piece of particle board. They won't even come pick it up! I've never experienced such blatant disregard for a customer and no support for a product. Each store is an "independent" franchise, and this store has careless management and no customer support staff on site to answer phones. I drove 45 minutes to go into the store physically and plea my case; again, they assured me it would be handled. As soon as I leave they "ghost" again and do not follow up. This is not a real business. Save your money, time and sanity and shop elsewhere.
The store has a wide variety of furniture of all sizes, styles and colors. Go there and check out the high quality furniture while the very helpful staff assist you.
This is the second time we went to purchase furniture and we requested Anita. She is absolutely great at what she does and she really is a people person.
Outstanding customer service, a special thank you to Mark, Mr.Santez and Maria with acceptance now. Great over all team and efforts. Thank you
The worst customer service! BEWARE! Saleman and manager were fast to take our business. Items came damaged and the delivery guys that put the furniture together did a sloppy job and drilled through the furniture and broke it. Called customer service trying to reach a manager 3 times and never got a call back. They don't care. Waste of time and buying from them and gave us junk. Will NEVER do business with these guys.
I purchased a power sofa and recliner on a Saturday. They were not scheduled for delivery until Thursday. Then, onThursday,the driver failed to deliver and returned to the warehouse.With no apologies for our inconvenience, the delivery was finally made the next Tuesday. It was almost impossible to reach customer service or the warehouse for information. If you want any customer service or someone who cares, do not buy here!!!!!!!!!!!!!!
The worst customer service! BEWARE! Saleman and manager were fast to take our business. Items came damaged and the delivery guys that put the furniture together did a sloppy job and drilled through the furniture and broke it. Called customer service trying to reach a manager 3 times and never got a call back. They don't care. Waste of time and buying from them and gave us junk. Will NEVER do business with these guys.
High quality fair prices. No pressure, ask for Zac. He was informative and funny.
Dally and Jerry helped make our furniture buying experience easy. They were both incredibly knowledgeable and helped explain things so that even the novice mattress buyer (me) could make an informed decision.
Furniture is cheap +comfy but as soon as something breaks they make it hell to go through with warranty. I've had a broken couch for almost three months and Ashley's + GBS who handles claims have been giving me the run around. not inputting my claim until i call back 2-3 times, not sending a tech out until i call back, and just yesterday i called and nobody has even looked at the tech's recommendations from a month ago. Terrible customer service. they're nice but take no action
Very good selection of furniture. Zac was very attentive and patient when walking us multiple times through out the whole store. We were able to pick a nice bedroom set for myself, that I will soon have delivered.
Let me start this off by saying, I work in this industry. I originally purchased my order November 20th of last year. I purchased a couch and a bed frame. The couch was delivered on time as promised. The bed frame however was set for delivery. A week later. So the 4th of January comes around and it turns out the wrong items were delivered. They get rescheduled for the 14th. The 14th comes around and they do not call me or give me a courtesy of letting me know my order was rescheduled again for the 29th! 2 months after the original delivery date. This has been the worst experience I have ever had and the worst possible customer service I have ever received. I highly suggest you take your business elsewhere.
(Translated by Google) Great diversity of furniture, good prices, and good service. (Original) Gran diversidad de muebles, buenos precios, y buena atención.
Incredible Experience with Lisa! Never have I felt so comfortable and satisfied buying furniture. Usually I dread walking into a furniture store but Lisa has set an example of excellence! I’m happy with her help and her kindness. She is an all star and Ashley’s is lucky to have her. I can only imagine how many people she has positively affected. Thank you so much Lisa! Ps: A manager helped as well . I apologize but forgot his name, Thank you also sir! J
A big selection, two stories. Very friendly customer service
Really should have checked the reviews first. Ordered 3 rooms of furniture mid November. Three delivery dates, back ordered to mid January. The first delivery date, they leave us an incomplete bed set, literally pieces of wood. They expect us to leave mountains of this wood lying in our bedroom until the next delivery date of January 10! We went to the store and returned it, it's been a week and we can't get a hold of anyone to get the items picked back up or refunded. Not to mention one of the bed pieces came broken. In the meantime, went to jeromes and had a compete bed set delivered within 2 days! ABSOLUTELY TERRIBLE AND WOULD NEVER SHOP HERE AGAIN. No customer service, all they care about is the sale. Update: today is January 15, two months after our purchase. They have finally taken the piles of furniture pieces from our garage as of today. The REST of our order was supposed to arrive today, however one of the tables is STILL back ordered and the server that came today is damaged. Absolutely unbelievable and unacceptable. I WILL SAY IT AGAIN, NEVER SHOP HERE.
I just purchased a new home and needed some new furniture. not only was our sales agent very patient, she was courteous and went above and beyond to get us a bigger discount than the one they were currently offering. I’ve been a long time Ashley’s customer and am always taken care of! Highly recommend the Miramar store!
Today when I came into Ashley furniture I was very nervous and unsure of what I was getting into. I am a first time renter/homeowner, and I was looking to buy my first ever living room furniture set. I had no idea what I was looking for or how to even begin. Thankfully Myke made this such a fun and easy experience for me; when it could have easily gone downhill for me. He was very friendly and easy to talk to and grasped exactly what I needed with a quick conversation of what kind of furniture would fit my needs in a home! He was very passionate about his job and got me a deal I wouldn’t even imagined was possible for all the pieces that I got! Myke will definitely from now on be my furniture guy! I will be coming back! I have a kitchen and a bedroom to furnish!! Thanks Ashley furniture and Myke!
So excited. We went to a few stores today and just received horrible service. We went on a hike before furniture shopping and were dressed in casual clothes. Althetic shoes and comfortable clothing. And we weren't greeted but other customers were! We were walking around looking at tags and not one employee offered to help. We drove to Ashley and was immediately greeted by Lisa. She was so helpful and kind. We were able to get a sectional we love and comfortable with our financing. A great experience and how it should be! We now have a line of credit and will buy from them again!
Spent over $5,000 dollars on a bedroom set and some other things. Our sales person Aida Maroun was very friendly and helpful, that is until the sale was made. When some of our items were not delivered and I contacted her, she said she would call me right back and never did. I followed up again a few days later and she said she was really busy and to give her a few days. Never heard from her. After waiting another week, I finally had to go in person and still have not received our missing furniture a month later. Nice furniture, but not worth the unprofessional and sleazy sales people who only pretend to value customers. I will never spend another dime with Ashley Home Furniture because of Aida.
Feeling cheated by this place is all I can say. Walked in and was kindly greeted until I let the associate know I'm there for something that perhaps he thought wasnt worth his time; specific decor for our new living room set I had seen online. He walked away saying find me if you need help and didn't bother in helping me find the accessory I wished to have. While there I found items that were marked "clearance" and I wanted to purchase those with gift cards I had received because I had purchased there before I was given two 25 dollar gift cards. Never was I told that these could NOT be used on anything that was marked down. As an example I was told if something was on sale or discounted i could not use it towards any of that nor could i use it online. Really not happy with the how they really are about the money, to the point where I was told they need to sell in order to pay $60,000 a month for their lease. Not sure how that's my burden as a customer but I'm sure the $2,400 I spent at their store might help pay their water or electric bill for the month.
I purchased many things (bedroom set, living room, dining set and more) Sales people are very nice. Products are good. BUT! HERE'S THE WARNING!!... If you have any problem later with the items you received, if you receive a damaged item, if you need them to pick up any product during the first 72 hours that you have to regret the order, if you deserve a refund etc etc.... YOU ARE GOING TO SUFFER! There's NOBODY you can talk to to resolve your problems. you call the store - no answer --> that will transfer you to the company's customer service and you explain your problem --> they will put you on hold trying to reach out with the store --> no answer --> they will promise to send an email to the store with all information so they can reach out with me in 48 hours. Few days later - NOTHING. and that happened 3 times!!! on top of that they work with a 3rd party delivery company. very unprofessional people! very unorganized.. They don't know what the hell they're doing because of HUGE miscommunications with the store. ashley store in miramar + ashley corporation + delivery company = HUGE MESS and big headache. Never again.
BEWARE!! Do not shop online with this awful company. Furniture damaged upon arrival over 6 months ago and still trying to get a replacement. Have lost track of how many times I have called and e-mailed regarding the same issues. Calling is useless ~ you are put on hold for almost an hour and even if you do finally get through to someone, they never follow through with resolving the problem. Evenwent into the store to seek help and the store personnel was unable to get an actual person to answer the phone. They did not provide a solution. The solution is DON'T BUY ANYTHING FROM THIS HORRIBLE COMPANY.
I went to the Miramar store because a friend recommended it & told me that Lisa D. helped them. I went & I must say that I have never received such great service at any furniture store as I did here with Lisa helping us. She was very knowledgable & helpful in helping us to choose the bedroom set we needed to replace our old & broken set. Being a Mom herself (as she explained) made the decision easy. We are very happy with the whole experience, down to the delivery! Thank you Lisa!!!
I needed a new couch for my new house, found one online from Ashley. Figured I'd go to the store and see if it's in stock or if there's one I could at least see in person. They didn't have it. So I ordered it through the store. When I walked in Dally came and assisted my wife and I in showing couches and talking about the crazy good deals they had in store. She passed us off to Jerol who is extremely knowledgeable on couches and which ones will last longer and the process of how everything worked from buying it, to delivery, to the end result. For some reason while trying to order the couch through the store, the system didn't want to work and give us the price listed online. It was attempting to charge us hundreds more. Jerol kept working to get the price close and even saved us a few dollars from the online price. I paid for premium delivery on the 5th. Well tonight I got a call saying the truck is full and I won't get it until the 7th. Absolute load of crap. I am paying for premium delivery with a delivery date of January 5th. I didn't know I paid to be on a waiting list. Extremely disappointed with the company. I don't recommend buying anything online from the company despite the good prices if you care about things being delivered when promised. Now I have to take a day off from work to sit around and wait for my couch to be delivered. Appreciate the service from excellent service from Jerol and Dally but I'm never buying online from Ashley again. If you're going to the store, buy it in store or don't buy.
They can't handle multiple item orders. They messed up delivery tags, instead of delivery they tagged some items as customer pick up from warehouse. Very confusing process and took a long time to check out but ended up messing it up anyway. First time customer and never going back. Delivery was 2.5 hours late of the 4 hour range. They arrived at 8:30 pm.
Lisa, our sales person was extremely knowledgeable, kind and helpful during our couch selection process. She along with the store manager, Santez, took great care of us and showed amazing customer service. We will return for our next big furniture purchase - thank you!!
I needed replacement slats for a queen bed. Sales rep handed me off to a grumpy customer service person who handed me back to the sales rep. After an hour of waiting around they thought they found the part online so I ordered it. When it arrived it was clearly the wrong part. Had to carry it back to the store. None of the managers I the store could figure out the right part and their best suggestion was for me to buy 2 by 4s from Home Depot to build my own slats. Thanks a bunch.
I read a lot of horror stories on yelp, so I was surprised to have had a really good experience. Yes, the sales staff are supposed to do a hard sell, but our guy, Bugs was actually helpful, showed us things in our price range, and arranged delivery on a day when we could be home. Delivery was great, got notified days in advance, then given a window which they met, nice guys on the truck, so all in all, very positive. The furniture is pretty basic, but you get what you pay for.
I had the worst experience ever. My first impression was that Everybody was too busy to acknowledge my presence. I am not asking for a Red Carpet roll out, just a smile and a "Hello. I will get somebody to assist you...." would have made me feel welcomed. The Salesman I was dealing with behaved like he had a pot of coffee and some Red Bull. He made me feel so rushed that I misread the order. I thought I had ordered 2 night stands, but found out upon delivery I only ordered 1! Also, the floor lamp was on back order. I was not informed of it until the piece came up missing during set up. Of course I called the store immediately, waited 15 minutes before I spoke to Customer Service. I had to go back to the Miramar store, and talk to the Salesman about the night stand and the floor lamp. Again, he was on a caffeine high or something.... He ordered the night stand to be delivered via UPS so there would not be an extra charge to me. OK. That is a no brainer. As for the floor lamp, he had to re-purchase it so it gets manufactured and then it will be ready to be shipped. Needless to say, I had to call the store about one month later to make sure it was going to be shipped or delivered. Yes. I was on the phone waiting 25 minutes before a live person answered! After speaking with Customer Service, she told me that there will be a charge for them to deliver it to my house! I refused the extra charge since it was their inadequacy that caused this delay. I requested that the item be shipped via UPS so that I don't have to pay the delivery fee. She agreed, and yet here I am with a $118.48 charge. Yes. I got on the phone to try to speak to a live person but waited about 10 minutes before it was answered, only to tell me that they will send an email to the store and somebody will get back to me when they get a chance! REALLY?! My impression of this store is that they are very short staffed and have a lot of ill-trained, unqualified people working there. Customer Service SUCKS, Salesman need to slow down and listen to their customers and go with the customer's pace. Absolutely perplexed and frustrated. I will never shop in any Ashley Stores again. First impression is a Lasting impression!
I was charged an additional pair of upholstered rails for two different size beds. I have been trying to speak to someone since yesterday and no one seems to be able to help me...it is so disappointing. Aside from the extra pair of rails the foundation size is bigger than what I was told in store. ***Update*** spoke with Matt at Miramar store, he was very knowledgeable and helpful. The charge for the extra wrong rails is being refunded and sales person will receive additional training. I will update once items are delivered.
I can't believe I didn't check the reviews first. Terrible. DO NOT BUY HERE Just got my new delivery date after I refused the incomplete order. Looks like we are spending Christmas on the floor. Thanks for nothing. Always refuse incomplete orders, if you accept partial order you can spend a year waiting for the rest, you can't cancel because you will have mismatch furniture so you are stuck waiting instead of canceling order and buying at reputable store.
This place is awful. Horrible website, horrible call center, useless floor staff. Is this sofa in stock? LOL NOBODY KNOWS!!! Made even more glaring when I went and bought a sofa from Mor down the street. Go to Mor or Living Spaces.
I would like to start by saying Lorena was our salesperson and she was wonderful. She helped us find exactly what we were looking for and stood back and wasn't pushy at all. However I must say the customer service department is horrible! We were scheduled for a delivery, on the day of delivery they said they can only deliver half of our order and didn't know why, other then they couldn't find the second half in the warehouse. So this was a concern and called customer service and got no answers. Now I'mOn hold with them again after them changing the delivery date again for the second time. I have been on hold now for 50 min! This is unacceptable, I understand they are busy but a 50 plus min hold time just to figure out why they are rescheduling yet again! So again our salesperson was on top of her job and really helped us other then that tho I am not happy! I would recommend Lorena any day and will go back to her but I will never ever set up something to be delivered from there.
Very pushy sales people even if you tell them you want to browse alone and don’t plan to buy anything. Prices are very negotiable, don’t ever pay full price.
We got a nice dinning room table and chairs for a decent price. The next day I found a better price, called our service person who said she would change the amount that we owed. I just found out that no price change was made and have spent the last 30 minutes on hold trying to talk to the store. We wary of the price match guarantee. It only applies to Ashley Furniture online store and, in our case, they never honored it.
THEY DO NOT DESERVE 1 STAR. I JUST HAD TO GIVE THEM ONE TO POST THE REVIEW. THEY SUCK!!!! Beware!! The customer service is HORRIBLE!!!!!! I purchased over $5000 worth of poorly made furniture. I purchased a new leather recliner that never worked. They would not let me refuse the broken new couch. They said I needed to schedule a service call and that they would come out and fix it. Probable just a loose wire. When the service technicians came out 2 weeks later they said "wow it is a bad motor. That never happened before. Guess you just have bad luck". They then said the motor had to be ordered. I did not want to keep the brand new broken couch. They said a new motor would have to be ordered and that it would only take a minute to fix it. Shame on me but I still ordered more furniture from them. When the furniture was delivered they sent the wrong color chair. Easy fix right, just take it back and send me the correct one. Oh no, they said I had to keep the chair and call the store and they would have it picked up and then a new one sent. So basically I had to store their merchandise in my house until they correct one could be sent. They also scratched my newly painted front door but did not own up to it. When I called to complain to the sales person who sold me the very poorly made furniture (he goes by MoMo which is short for Mohamed Mohamed) he answered his phone and said he was with a customer and would call me right back. I did not get a call. I then sent him a text and never replied. I know I have never worked anywhere that would be OK with that kind of service. He has never tried to call me back to apologize or try to make it better. PLEASE SAVE YOURSELF TIME AND FRUSTRATION AND GO TO JEROMES OR LIVING SPACES. I HAVE DONE BUSINESS WITH THEM AND NEVER HAD A PROBLEM. ASHLEY FURNITURE ON MIRAMAR IS HORRIBLE!!!!!!!
No customer service held phone 30 min Only to be told u had no sales people to help me to call back I'll go to another store
Customer service from Sales Rep, Yama, was completely EXCEPTIONAL at the Miramar location. I was greeted and assisted right when I walked in the door. Yama was very informative, and allowed me to take my time with the items of interest. Even walked me through some great deals the store was having at the time. More importantly, at the times I couldn’t make up my mind, Yama never got frustrated or rushed through anything. Definitely a pleasure being helped by him. I will for sure recommend!
Wonderful experience furniture shopping.
Beware of this store.... I ordered $4500 worth of furniture, mattress, and pillows and they failed to deliver on time. I also did not get one of my orders (mattress cover) after it has already been paid. I will file a claim with my credit card as this is considered fraud on their end. I have already gone back and forth to their store 4x since I've placed my order. Be very careful when buying and ordering from Ashley. Save yourself the headache and frustrations and go somewhere else.
I had great customer service, Yama who was my sales rep was very helpful and patient. I got an amazing deal on their black Friday event and I was very happy with the overall experience.
Customer service at this store location is horrendous. Trying to speak with someone on the phone leads to 15+ minutes on hold every time and I've often been hung up on. No parts can be ordered over the phone and no one knows which department does what. All I needed to do was order a new foot for my couch. Do not buy furniture here because they just want your money for large items and will never allow you to maintain your furniture, they just want you to purchase new items
Excellent service and patience while helping with our family needs of quality and pricing choosing the best product. Definitely recommend.
Salesperson was friendly yet not pushy. We were able to get the online deal without any issues .
My husband and I came in here in search of a recliner, we wanted to browse and look around at our own speed but the salesperson Elias made that impossible. From the second we walked in he was tailing us and trying to sell us any piece of furniture we glanced at, it was extremely irritating to not be given the chance to look around ourselves that we left due to the extreme pushiness of Elias. We drove down to mission valley to go to living spaces and were much happier to be able to look around in peace. Ashley furniture lost business purely due to the salesperson, I hope a manager sees this and addresses the awful customer service that we received.
Good black friday weekend deals. Do compare prices to online save a lot!
UPDATE 11/30/19: FINALLY got the rest of my order and the delivery guys thought it would be funny to joke around and tell me they didn't have some of my items KNOWING what I had already been through this week. Seriously unprofessional to mock a customer who is already upset that Thanksgiving was so hectic because of them! Absolutely horrible experience!!!! Me and my husband came in on November 17th looking for a new living room set and dining room set. We found something we liked and after a few hiccups trying to get it delivered before Thanksgiving, we set a up our delivery to come today, November 27th. After MANY issues with confirmation yesterday, we found out it wouldn't be delivered until DECEMBER 4th!!! We FINALLY got that fixed but THEN they called this morning saying they didn't put our dining room chairs or bench seat on the truck, so now we have a table but no dining seating for Thanksgiving dinner!! Delivery comes and not only were the chairs and bench missing but our coffee table and end tables were as well!! Nobody discussed them not coming until AFTER set up was supposedly done and the delivery guys said they were saying bye!! Apparently the rest is coming on Saturday now. The actual store MANAGER Mark was unhelpful and rude throughout this entire process. He continually ignored our phone calls and refused to call us back. My husband literally had to drive there just to talk to the guy!!! Zac the sales associate tried to help all he could but with a manager like Mark you can't really help a customer if he won't allow you too. We have spent alot of money at this location and you better believe that after this we won't spend another dime until either Mark is fired or replaced with someone competent enough to handle customer situations.
My wife and I decided to order furniture for thanksgiving so we can have friends and family over. We went to ashleys and bought a dining room set and a living room set. We couldnt get the one we wanted because we would have to waite for deliver but they said if we orderd a different set all would be delivered the day before thanksgiving. So we decided the sacrifice was worth it because we already invited friend and family over. 2 days before delivery they called my wife to say the delivery was moved to the 7th of december. My wife called me at work to tell me and she was in tears. I stopped working to call customer service. The store will never answer at the miramar location and the toll free number someone answered but said they cant help because they are out of state but she said she would send a priority email to have store mgr call me right away. He never called so i called my sales rep and he said he would take care of it. He called right back and said the delivery would come the day before thanksgiving as planned. The next day, my wife got a call saying the delivery was coming but they could not bring the chairs. Again she called me. I could not reach anyone at the number for their store so i called the finacing company in the store and they answered. I asked if i could speak to the mgr. And she said he didnt want to take the call. I told her that is not exceptable so the second time she said he still wont take the call but if i leave my number he will call me imediatly. He never called so after work i had to dr there to see the mgr in person. His name is Mark at the miramar location. I told him about my nightmare and he said there was nothing he could do. While i was talking to him my wife text that the delivery came and not only were all the chairs missing but for the living room set they had only brought the couch. We were missing 2 lamps 2 end tables and a coffee table. I told Mark all of our missing items were on their sales floor and i would be willing to make my own delivery and thats when Mark told me he would rather cancel my order than help me. I love Ashleys furniture, i love there products and u love most of their staff. With that being said, i will never visit that location again until they can hire a better quality mgr. Mark is by far the worst mgr i have ever met. I am a marksting director and undertand the concept of customer service. I am Not unreasonable. I understand that bad news happens. Never in all of my years in sales and marketing have i seen a customer allow a company to make things right and the answer was he would rather cancel my order than help me. If Mark is still there after reviewing this post, i pray that upper management at the very least gives his some basic training on how people should be treated. The sales staff is way to good and works way too hard to have a manager like that who will turn business away like that. They all deserve better. I do want to thank a sales rep named Zack that i would like to say he did everything in his power to help. He even begged Mark to help me while i was at the store but he turned Zack down as well.
My wife and I decided to order furniture for thanksgiving so we can have friends and family over. We went to ashleys and bought a dining room set and a living room set. We couldnt get the one we wanted because we would have to waite for deliver but they said if we orderd a different set all would be delivered the day before thanksgiving. So we decided the sacrifice was worth it because we already invited friend and family over. 2 days before delivery they called my wife to say the delivery was moved to the 7th of december. My wife called me at work to tell me and she was in tears. I stopped working to call customer service. The store will never answer at the miramar location and the toll free number someone answered but said they cant help because they are out of state but she said she would send a priority email to have store mgr call me right away. He never called so i called my sales rep and he said he would take care of it. He called right back and said the delivery would come the day before thanksgiving as planned. The next day, my wife got a call saying the delivery was coming but they could not bring the chairs. Again she called me. I could not reach anyone at the number for their store so i called the finacing company in the store and they answered. I asked if i could speak to the mgr. And she said he didnt want to take the call. I told her that is not exceptable so the second time she said he still wont take the call but if i leave my number he will call me imediatly. He never called so after work i had to dr there to see the mgr in person. His name is Mark at the miramar location. I told him about my nightmare and he said there was nothing he could do. While i was talking to him my wife text that the delivery came and not only were all the chairs missing but for the living room set they had only brought the couch. We were missing 2 lamps 2 end tables and a coffee table. I told Mark all of our missing items were on their sales floor and i would be willing to make my own delivery and thats when Mark told me he would rather cancel my order than help me. I love Ashleys furniture, i love there products and u love most of their staff. With that being said, i will never visit that location again until they can hire a better quality mgr. Mark is by far the worst mgr i have ever met. I am a marksting director and undertand the concept of customer service. I am Not unreasonable. I understand that bad news happens. Never in all of my years in sales and marketing have i seen a customer allow a company to make things right and the answer was he would rather cancel my order than help me. If Mark is still there after reviewing this post, i pray that upper management at the very least gives his some basic training on how people should be treated. The sales staff is way to good and works way too hard to have a manager like that who will turn business away like that. They all deserve better. I do want to thank a sales rep named Zack that i would like to say he did everything in his power to help. He even begged Mark to help me while i was at the store but he turned Zack down as well.
Big company Ashley is so busy that they don't have time for customers I order dining set they were going to send me on 21st November but after calling to customer service for hours and getting dates from them finally taking to corporate offices on Tuesday they send me to home store when I went there manager was not interested in our problem after waiting for him just came and told give them transportation discount if they want to buy but we can't send them before 2nd December and if not they can cancel it and we will refund it and he leave from there he was not sorry nothing I told him I took day off from work twice never came back.
Quality. You get what u pay for. $$$$. No internet payments a big plus.
You pay for what you get, very bad and chip quality furniture, horrible, customer service, don't waist your money buying anything at this store, the furniture is uncomfortable and poorly made. I regret going there.
Staff has integrity. I negotiated a deal and wanted to do additional research on a bedding system and was able to walk away and retain the deal for a future date. Kudos!
Greg was the best!!! Five Stars!!!
Greg Hulse is the best!!!!
This is not about the store, but it is about the online company. I purchased a bed online, but did not get an email confirmation, so I tried to call "customer service". What a joke!!! I called three times and was on hold for 20 minutes before a message stated that they were having a high volume of calls and to call back. I waited a few days and the same thing happened. I sent an email but the response told me how to order a part. It's so frustrating, but I love the bed. I don't want to order another bed because I don't know if the first was ordered. Don't order online people. . . . . . .
Ordered these: Lit Christmas Alpine Trees w/ Metal Wire Base (Set of 3). They are junk, look nothing like the pics. They are not full at all. You can see right through the limbs to the fake wood pole that's not even close to the color of wood. They look so cute and full in the pics. Very disappointing. Wish I would have ordered a different brand from a different company. Buyer beware.
I'm going to be blunt and straight to the point. . if you're considering buying furniture at this place I would highly advise you not to. Out of all the business establishments I've been to, I have never thought so low as I have about any of them as I have like Ashley Furniture!! Read that again. This place is absolutely terrible. You're not seeing so many complaints about their customer service for nothing. Where there's smoke there's fire. Once you walk out the door with furniture you purchased from them, they don't give a damn about you. Their customer service is a joke. I've always had issues with them but the most recent incident has been the last straw for me. Earlier this year I kept trying to contact the furniture store on Miramar Rd. I kept getting transferred over to a switchboard. They keep telling me the office in Miramar would call me back, someone from the actual store but they never did. I then emailed a Vilma from Ashley Furniture. I found her email online which she probably wasn't expecting. It took her 5 days to respond. I asked her for a copy of my original receipt. She did not send it to me. Instead she sent me back the forms I had sent her! Shows how much she cared and was paying attention. My last resort was to show up in person. So I drove all the way to Miramar. I spoke to a so-called manager, a man who said they were very short staffed and he I would definitely get back to me regarding my concern. Well, he never called back either! My issue was never resolved and I just gave up. Never buy the extended warranty at Ashley's either because they don't honor it. They always come up with something to avoid having to repair your furniture. I can really honestly say this Ashley Furniture location is a scam and I would never buy furniture from them again!! I don't know who the owner is but he should be ashamed of himself. You don't treat San Diego customers like that and expect them to be loyal.
Horrible customer service!! We got the run around when it came to fixing a cushion that didnt look right and they never took care of it. They dont answer phones or return calls so you have to go in and talk to a manager which turned out to be pointless. All the cushions are looking ragged and it's only been 6 months. Stay away from these stores
I have made two purchases here recently and was very pleased with my "Sales-Person", (1) Zac sold me a beautiful King bed adjustable frame with a King Tempur-Pedic Mattress and (2) Zac sold me a very comfortable adjustable recliner . . . I would like to express my gratitude to Zac (Seller Personnel) for his assistance in completing both sales!
PLEASE DO NOT BUY ANYTHING HERE!!! They hard sell you on furniture, have the most old school possible point of sale systems (took us an hour to pay and we literally signed as many documents as it takes to buy a house) Literally called to cancel and return the on 11/08 for a product purchased 11/07 because we found the item somewhere else for half the price and Ashley has made it next to impossible to get my money back. I've had to waste 45 mins a day on the phone with them to cancel which was supposedly supposed to be processed in 24 to 48 hours which couldn't be further from the truth. Here we are 11/12 and they can give me no response on my refund and say the store hasn't been picking up to process the refund which has been what I've been told every single day I have called. Worst Pura chase experience and worst return procedure of any company I have dealt with in my life. I will never purchase something from Ashley again nor would I recommend anyone do so now a days with so many online stores with better pricing even on their "50% off everything Veterans Day sale" all BS, they mark their prices way up and give you 50% off the ridiculous price that no one pays. You have been warned, STAY AWAY!
I have been debating to write this review. I do like my furniture I purchased but DO NOT buy the insurance they offer!!!They are a rip off and I submitted a claim and never heard back. I sent numerous emails with no response. Will I ever buy from Ashley? Yes but WILL not buy the warranty EVER!!!!! They are just a scam! Very upset customer on your warranty!!!
The 2 times I’ve been here, it has been a very bad experience. The employees here are super pushy and try to pressure you into making a purchase. A woman name Ola helped us, and the entire time she kept talking and pressuring my wife and I to make a purchase, to the point that we couldn’t even think and have a clear mind to make a decision if we wanted to buy something..
This company is a scam. They claim to have a price match and I called the store to confirm. They said absolutely just bring in the add. So i got the kids in the car to go get a dresser we wanted. Dressser was listed on Ashley website at $1300 and the lady at the store said come in because everything is 50% off. So we were stoked that it would be $150 less than the price of $816 that we saw online. We arived at the store only to find the item was marked to over $1900 from the $1300 listed on Ashleys website. Now with the BS 50% discount it was still $950. Ok im ok we will just use the price match. No sorry we dont match onli stores only brick and morter. I asked why doesnt it say that or why didnt the person answering your phone tell me that. No responce from the garbage sales manager. So to sum up my experience lied online about the price. Lied over the phone about the sale, lied again about the price match and wasted an hour of my time. I was going to buy a few more items for our new house. . I have decided to go elsewhere. . Dont, Dont, Dont even bother with this store. Ashleys miramar
Worst customer service ever. They didn't and still haven't delivered all my furniture. I've asked for a full refund and was denied that. Please go look at their Yelp and Corporate page and see how many 1 star reviews there are. I hope you don't have to go through the B.S. that I've been dealing with.
Liza is very knowledgeable and very nice And friendly I could recommend her From scale to one to ten She is in 11
Horrible furniture and horrible people work here garbage and horrible customer service.
ll DO NOT BUY FROM THIS COMPANY! I have gone 41 years and have NEVER felt the need to leave a YELP review as I do today. I am DONE with Ashley Home Store San Diego on Miramar Road. The WORST customer service I have ever received. The other day we went in and ended up spending $5,000 on a new dining set of a table, 4 chairs and a bench. Then decided to get two couches, 2 end tables and a coffee table. Then an entirely new bedroom set. Headboard, 2 underneath storage areas, a dresser and 2 night stands. Today 11/4/19 it was delivered at 9:30 am. As the delivery guys were putting it together, they noticed I was missing one of the bottom storage units. A key component to putting the bed together. They said it was an easy fix. They would call the warehouse and they would call me after and sort it all out. Then left. HAHAHA WHAT A JOKE! Since 10 am UNTIL the store closed at 9 pm I ended up calling and talking to random people ALL DAY LONG....I called Ashley Furniture and was: A) Hung up on 3 times B) Spoke to 14 different people C) Was put on hold 33 times IN A 12 HOUR PERIOD I was tossed around on the phone. The warehouse blamed the store. The store blamed the warehouse. The call center blamed both. It was the BIGGEST CLUSTER F $#% I'VE EVER (and am still) DEALING WITH!!!! It's one piece that I'm missing. That's it. But it's the one piece that will keep my new bed up and not sideways. So it's useless until it arrives. Two call center girls said I needed to pay another $200 for that piece. WHY would I pay for an ENTIRE bedroom set that didn't even have enough support to hold the bed up? Then 2 said it was available in the warehouse and could expidite it to my place YAY Then was told it isn't actually available until 9 days away. Then realized my agreed upon $99 delivery fee was somehow almost $250????? Not a single person out of the 14 that I spoke to today could tell me when it'd be delivered or even what was happening. NOT A SINGLE MANAGER THAT I WAS PROMISED WOULD CALL ME DID!!! I now am going to have to crash on a mattress on the floor because I don't have my proper bed, that I paid for, that was supposed to arrive today, that not one manager can call me to even talk to me about. What really sucks is that I saved all year long for this. These were my first real big home purchases that I've ever been able to do. I was SO excited for all of this to arrive. Now I'm so beyond pissed off I haven't been able to enjoy ANYTHING of having this new furniture. The customer service I've gotten today is beyond the worst I have EVER gotten. I want a full $5,000 refund. COME PICK UP all the furniture so that I can GLADLY go re-buy what I want at a company that ACTUALLY APPRECIATE'S THEIR CUSTOMERS!
How is this place still in business??!! STAY AWAY!!!! The lack of customer service is unreal . Do yourself a favor and go to living spaces or Mor.
Don't buy anything from here!! You'll thank me later! Their customer service sucks!! Don't buy from this store or company! Read all these reviews and you can tell that it's a common theme. With so many other furniture stores that have better reviews and better services, go there instead.
Outstanding, courteous, service! Lisa & Matthew made my purchase a memorable event!! I would recommend Ashley furniture with utmost confidence.
AWESOME service From Chris Espinoza here at Ashley home store in live oak. If you are looking for great service ask for him
Fantastic customer service at the best furniture store on the planet!
Rude people work there. Bad for business...
Amazing store with great service. The store is very organized with ample selection of furniture. Zac was a great help with giving suggestions for what we were looking for. Will visit this store again soon!
Salesman Greg Hulse did a bait and switch and refuse to admit it We spend 3 hours in their store just because we had to wait so long for the salesman to help us. We picked a gray color couch But the salesman sold us a brown couch They delivered it late at night instead of the time schedule 2 to 6 pm My son accepted it not sure of the color with the lighting in the house. The salesman told us to call the tech department to schedule a pickup But they refused to because they said that was the couch ordered It turns out that the salesman did a Bait and switch on us We picked a gray couch. The model was displayed on the floor but now they replaced that model with the model they sold to us (Brown couch) Now they refused to fix their mistake. MY son went back to the store on 9/25/19 and realized that they replaced the model we have chosen and replaced it the brown. When he asked them they gray model, they said they sold the floor model. 9/26/19 I called customer service and waited for 45 mins before speaking to someone. I finally got to speak to the manager mr Santez about the issues (he said he will be out for two days but manager Mark or Matthew Smith will call me (neither of them ever called me back to take care of the matter) 9/30/19 I called customer service again and spoke to Miss Dilina (she said she will have the manager get back to me, never did) 10/2/19 call again and spoke to Miss crystal (she said do worry, she will take care of it. She transferred me to Mr. Eric. He said he will talk to the manager and get back to me. He did, said they have to get technician to come and pick up the couch). But they never call me back with the date and time. 10/5/19 I call customer service again and spoke to Angelica to get the date and time of the pickup. But she transferred me to the Miramar store where I purchased the couch and I spoke to my salesmen Mr. Greg Hulse who said they cannot contact the technician from in store that I must contact the customer service again. After spending hours back and forth, Greg give me the number for the technician/ warranty, I spoke to Mr. JR who refused to schedule a technician. He said they can only schedule a tech if the couch is broken not because I got the wrong color. So I call Mr. Greg Hulse again and he said he will talk to his manager and get back to me, he never did. 10/5/19, again I call customer service and spoke to Miss Beverley, who said she will talk to the manager. She said she spoke to manager Mr. Matthew Smith and they will create a credit invoice but will have to send it to headquarter for approval 5 to 7 days. 10/10/19, called again for a follow up but no updated info. After reading all the complaints and reviews about this company, I realized there are no hope and I m just wasting lots of days/ hours of my time. I am kindly reaching out to you (the BBB) for help. Attached are some reviews just to see what others are experiencing. Please help the people of this country from being cheated by these crooks, scammers, cheaters. We want them to pick up their couch and give us a full refund of our purchase $1023.61
Salesman Jerome only sees commission not the customer. The store manager needs to take some classes in how to speak and listen to customer wants and needs!
The worst customer service ever! Online orders fragmented from store orders! No customer service. Did not honor premiere assembly! Did not assemble my chairs. No customer service, not answering phones! Disgusting! I'm going to social media as well as atty general office with my complaint. They are all robots with scripted answers. The took my money and did not honor commitment! Worse company ever!
I went to this store needing a proper mattress in order to alleviate some back pains from a bed in a box mattress. Lisa helped me choose the right one that fits my budget and which mattress is of quality. Overall the process went smoothly and she promptly tended to any questions I had about it all and wasn’t pushy with the sales.
I went there to buy furnitures and i am so happy about it. Mr. Greg Hulse helped me to choose the perfect set and i got a generous discount for my purchases.
This is the worst company I have ever delt with in my life. Don't waste your time or money here . I ordered king captains bed on 8-8-19 they told me my delivery date would be 10-5-19 they called and said the bed was not in at this time and would need to reorder parts, the parts would be in Wednesday so they could move forward with a Saturday install.they promised me that the bed would be delivered next week. I approved. 20 minutes before my apartment they called to cancel my call again for the 2 time, when I called back I got told bed was discontinued than in same conversation the bed is damaged. I called Custer hep line they kept transferring me with no help called my seller never heard back from him. Now they say the soonest I can get my bed that I already paid for is 11-22-19 Completely unacceptable
Greg Hulse was my sales man. He was courteous, professional, friendly and very helpful. I will come back again
Lisa is great to work with. Very friendly, attentive and patient. She also pays close attention to details when finalizing paper work.
A pleasure shopping for furniture, excellent customer service from Greg Hulse. I will highly recommend you shop for furniture here and make sure you ask for Greg
Greg was great! Super nice and has great customer service. Found everything I needed. Definitely will recommend.
Went to "look"...walked out purchasing sectional, mattress and bedframe. Greg made us an offer we couldn't refuse. Very easy going no pressure above all patience between two "comprising" adults. Thanks Greg..see you soon for the rest ;)
Lisa Daylo was so helpful!!! She sent us home with a piece we love for a great deal, we will be back!
It’s the third time we would’ve been purchased there, ( from my bedroom to living room) I’ve had gift cards for past terrible experiences like when I purchased my living room (14 pieces) they absolutely forgot my entire selection I never received it and I had to come back to tell them what i was selected AGAIN, when they finally delivered it, it was the wrong table set so we had to wait another 2 weeks to get everything, anyway I decided to go and finally use my gift cards I wanted a tv stand and a second coffee table which they refuse to accept my gift cards the manager has been really rude and unfriendly, treated me with dislike, my friend and I decided to go through with the purchase and pay for them with our credit card, well we had to wait no less than 30 min for they system to work (which never did) so we finally pay and left, we decided to pick up our items the next day( they told us that we have from open to close store timing to pick up) so we went on Friday afternoon and they said that we couldn’t pick up because it can be only from 10am to 3pm this they NEVER TOLD US, the tv stand that I picked clearly said with the fireplace included, well they (the manager) decided to change this and told me at pick up time that it wasn’t included, they manager literally left me standing (still taking to him) and ignore me the rest of the time never showed up and I didn’t receive not even an apology, it is absolutely incredible how they treat people after the manager left the sales person that took our order before came to me and started yelling at me saying everything was my fault that she was innocent so at the end we decided to cancel our purchase and wait to see how long they are going to take to process it and give our money back still don’t know what to do with this gift cards that it doesn’t matter because the manager don’t let me use!!!! I sincerely hope that you change your manager or teach him social skills he’s the worst manager I’ve known at a store!!!!!
The rep who helped me was sweet and helpful to help us find a new couch. Only problem is when I asked if they can remove my old furniture she said yes it’s all included in delivery but at the end after I signed the receipt I asked again just to make sure and she stated that wasn’t included only delivery and assembly. No biggie we can find someone to take the couch but after we got our delivery and assembly was supposed to be included. They attached the leggings to the couch and we thought put the sectional together to find out after sitting on it that the sectionals werent latched together and they slid apart all this after the delivery men left quickly after drop off. Luckily we noticed it before sitting on the couch with our newborn but the situation hasn’t been fixed. Been trying to get ahold of customer service for over an hour but no answer. Not a great first experience and if this is how they handle all customers I wouldn’t recommend them
Lorena is the best!
I appreciate the professional and helpful service I received from Lisa Daylo at Ashley Furniture.She is always available to answer questions in a friendly manner.
Greg Hulse, great sales expert helped me with my sofa. Got good deal.
Greg hulse did a great job helping us buy a sofa
Don't do what they promise to do! And Managers don't call back when they say they will. I recently bought a new Mattress at Ashley from Naz. Everything went fine until the delivery men came to drop off the new mattress and pick up my old one. When they arrived at my house they said, oh we can't take your old mattress unless it is in a sealed plastic bag. Naz said NOTHING about this when I purchased the new mattress. So I asked the delivery guys if I could put the plastic from the new mattress onto the old one and duct tap it shut. Of course they didn't want to wait for me to do that, so they left the old mattress. Santez, the manager I eventually got a hold of won't return my phone calls and never called back when he said he would. I will never shop at Ashley again.
The person that helped us was named Greg Hulse. He was a great bright guy that tried his very best with satisfying our wants and views of the new place we are moving into. I would highly recommend that when you go into this furniture store that you ask for Greg Hulse. I am sure that you will leave satisfied and happy.
Jerome, the sales associate I worked with was extremely helpful and very patient. I was very happy with the service I received and would definitely make another purchase at Ashley’s.
Terrible service I was treated as a number and pushed to the side they lure you in then crush you when they find out your credit ain't so well.I just wanted a chance like anyone else to get decent furniture. I guess IKEA will be my next choice thanks ashley furniture for the WASTE of time.
This is the third time we have shopped at this store. Mark the manager helped us with all of our purchases. he is amazing. We will return...
We just purchased a 5-piece couch and couldn't be more excited! It was on sales over the weekend and we weren't able to make it before the sale ended. We called on Sunday to see if we could save it. They said they'd save one for us and that it'd be on hold. We went by the next and found out the couch was not on hold for us. We thought OMG no this isn't happening! Luckily, Mohammed Masond saved the day! He talked his manager into giving us the couch at the sale price, even though they didn't save it for us. He made it super easy to get through paperwork quickly and even wrote special instructions for delivering to our place. The delivery crew was awesome, quick, on-time, and very considerate of our condo.
Great furniture, great value, and great customer service. Ola Al Rubaye is a great retail sale associate. She has a great customer service. She is outstanding and amazing. I recommend everyone to go look for her.
Exelent
kind
Our sales representative Zac was the best. We came to the store a week before making our purchase and Zac took his time and even got us an estimate on something we were seriously considering. A few days later we went elsewhere to get more ideas, found something we loved, but headed back to Ashley Homestore and Zac one more time just to be sure. Once again Zac went out of his way to be helpful, courteous to our children, and ensured we found exactly what we wanted! Thank you Ashley Homestore and Zac for everything! We love our new living room set!
Ashely one of the most wonderful store because they have a good customer service and the best furniture quality. One of the best employee called Ola ALrubeye who worked there helps me to choose my home furniture. She is very helpful. She spend a long time with me to explain about the furniture and to make me satisfy about what I am going to buy. Also, she give me a discount which is really a great deal. She is very smart because she know how to take care about her customers ,and she encourages me to come again and buy more. Thanks Ashely for hiring Ola.
Greg at Ashley Miramar was amazing, we brought a sofa but changed our mind(there was nothing wrong with the sofa) he helped us quickly and let us exchange for a different sofa. Overall great experience shopping at ashley.
I met so friendly and smart sales representative her name was Ola Alrobaey . she was so helpful and trustworthy. she helped me to choose the right items. Thank you Ashely for hiring the right peoples.
People are very friendly and they have a great selection to choose from. I would definitely recommend Ashley furniture to my friends and family.
Linda was wonderful and helped us find what we were looking for. She was very knowledgeable about the products offered by Ashley, and very helpful and kind. The quality of our sofa is good and we are very happy with the color, texture, and durability of it. Thank you Linda!
My experience was amazing! The employee Ola Alrubaye helped me a lot, she was very kind and helpful , and Ashley’s furniture was great quality! Mark the supervisor gave me a very big discount! I will definitely come back for more furniture! and recommend all my friends go there
Bill, was my salesman. Extremely helpful. Found exactly what I was looking for. Price was great. Highly recommend.
We used Lisa as our sales rep. She helped us out a lot even when we ran into some issues upon delivery. She helped us on her day off even and continued to make sure our purchase was correct and we where happy. Couch is very comfy and we love it. Will be back!
Bill, our sales associate, was extremely knowledgeable about the Ashley brand. He was also helpful and friendly. He made my shopping experience as pleasant as possible.
Sales person was terrible. She was so pushy and constantly standing nearby to listen to what I was talking about. Give me some damn space! I mentioned that we are closing on a home soon and guess what? She's trying to get me to buy a bunch of stuff by FINANCING IT. Wow! really out there to mess with your credit so you can lose your home for some furniture.
We are very grateful for the great help from Ms. Liza Daylo and all the managers especially to Mr. Matt Smith of Ashley Furniture HomeStore. We got the best deal & awesome experience. You guys rock. Thank you so much 😊 & God bless you all always.
Mike Marshall at Ashley in Miramar is simply the best, great customer service, very knowledgeable and shows that he cares about the customer since he answer all of my questions with a great attitude. He is definitely the person that I'm going to be recommending to all my family and friends when they need any furniture! Thank you Mike!!
Hi Concerned, I bought home and decided to buy furniture for it. It was my first time to go to Ashley store . Me and my son went to Ashley on 7770 Miramar Rd in San Diego. I found there a representative under the name of Ola (29A). she was so helpful, knowledgeable and she spent a lot of time with us to let me know what is inside the store and waht met my needs to buy to my new home. At the check out store manager Matthew Smith helped me too by giving me a good discount. I want to say to Ashley Store Manager thank you for having Ola there, without her help I could not be able to browse, find and buy everything to my home and for her being there definitely I will return to that store whenever I want to buy something and I recommend this store and her to all friends. Thanks again to Matthew and Ola.
Ashley Colton ABRUPTLY laid off hundreds of local workers! Great neighbor!
Customer Service sucks. I am ready to purchase and have called the Miramar location twice this week to buy. Both times the person answering the phone seemed inconvenienced by my call. When I explained I am a long standing client and was ready to purchase for a new home and wanted to speak with a sales rep, I was told that they were too busy to get on the phone to help me. Wow!!! What an unfortunate situation! They have beautiful furniture, but I will take my business elsewhere. I just moved and have a whole new home to buy for. . . your lose!
Great customer service. My only complaint is when I received my area rug. I understand UPS is there shopper. Just wished the packaging was better. Was dirty everywhere and it was ripped open.
We have gotten several pieces of furniture here. The prices are very hit and miss. Sometimes you can find something for a reasonable price, sometimes not. I'm not a fan of sales people following me around the store after I have told them I'm just looking. It's irritating.
Buyers Beware!!!! This location is nearly impossible to get into contact with after you have made a purchase. The salesperson and/or the warehouse sent the wrong furniture to us on the promised delivery date. It is understandable that mistakes get made. However, it is the lack of attention to my customer service needs which has created the situation where I need to finally put up this negative review. After spending 2 hours on the phone trying to get a hold of the salesperson and management of the Miramar location the day of my expected delivery, I was finally able to speak with someone who could do nothing for me but promise she would call me back the following day to set up delivery of my purchased furniture. I did not receive the phone call I was promised the following day and once again could not get anyone at the location on the phone. Only an out-of-state call center, who admitted the Miramar location is impossible to get on the phone were the ones I could speak with, and they had no answers. The salesperson did not respond to voicemail and nobody responded to emails sent. These people do not seem to care about customer service once they are paid. A week later we were finally able to get someone to schedule the re-delivery of the correct items purchased. Unfortunately, they said it would take yet another week to delivery our items. When the automated confirmation of delivery came the following week as promised, they have now given me a delivery date which is yet another week. So now I am looking for delivery of my items nearly a full month after purchase, when I was promised delivery 3 days after purchase. I am currently on the phone with a call center instead of the location where I purchased the items because nobody at the Miramar location will answer the phone, again. This is absolutely amazing to have such poor customer service from a company which based on the looping hold message, which I have heard hundreds of times now, states that they pride themselves on their customer service. What a joke. With all the furniture options in the San Diego area, save yourself the trouble and give your business to a company which cares about you as a customer.
Buyers Beware!!!! This location is nearly impossible to get into contact with after you have made a purchase. The salesperson and/or the warehouse sent the wrong furniture to us on the promised delivery date. It is understandable that mistakes get made. However, it is the lack of attention to my customer service needs which has created the situation where I need to finally put up this negative review. After spending 2 hours on the phone trying to get a hold of the salesperson and management of the Miramar location the day of my expected delivery, I was finally able to speak with someone who could do nothing for me but promise she would call me back the following day to set up delivery of my purchased furniture. I did not receive the phone call I was promised the following day and once again could not get anyone at the location on the phone. Only an out-of-state call center, who admitted the Miramar location is impossible to get on the phone were the ones I could speak with, and they had no answers. The salesperson did not respond to voicemail and nobody responded to emails sent. These people do not seem to care about customer service once they are paid. A week later we were finally able to get someone to schedule the re-delivery of the correct items purchased. Unfortunately, they said it would take yet another week to delivery our items. When the automated confirmation of delivery came the following week as promised, they have now given me a delivery date which is yet another week. So now I am looking for delivery of my items nearly a full month after purchase, when I was promised delivery 3 days after purchase. I am currently on the phone with a call center instead of the location where I purchased the items because nobody at the Miramar location will answer the phone, again. This is absolutely amazing to have such poor customer service from a company which based on the looping hold message, which I have heard hundreds of times now, states that they pride themselves on their customer service. What a joke. With all the furniture options in the San Diego area, save yourself the trouble and give your business to a company which cares about you as a customer.
Won't match Amazon
Really upset they talked us into getting a warranty and they only reason we got it is because they told us it covered cleanings only to find out they indeed do NOT cover cleanings. Extremely upset we were lied to. Definitely will not be coming back to you guys
Had a great experience with the manager and the sales person Lisa. Lisa was wonderful and helped us out a lot took time to answer are questions made us feel very comfortable during the whole process.
I'm warning people about buying the warranty or furniture from this store! I spent over $2000 on a table , chairs and 2 stools , I bought the 5 YEAR warranty and they will not come and fix the marks on my table from putting a metal cookie container on it . the warranty is supposed to cover accidental damage . They say it's defective furniture according to the pictures I sent . I called Ashley and they say its been 2 years and too bad for me , they won't replace it , they offered to fix it for $60 00 an hour @My expense ! I will update this with whatever outcome this has then .
Great working with Jerome, made sure we were taken care of. Everyone was helpful. From sales associate to the manager. Thank you.
I've waited for a couple of months before writing my review on our new couch from Ashley. 1st I would like to inform other shoppers their pricing are very deceiving! Like most of us, we shop online on our phones before visiting the store. To our surprised the price at the store are doubled? After speaking to a sales associate, we were told they will match the lower online price. The salesman Zac was very nice. Couch was Delivered within 3 days. The cushions were a bit stiff but looked good for 1 month. The L shaped sectional connection have a gap it keeps getting bigger and uneven in the seams. The fabric also twisting. The chaise cushion shows signs of wear and off track immediately. I called the store to complain! It's only been 2 months. It is unacceptable and disappointing. Their customer service started a case and send a representative out to do an inspection. The rep could use some lesson in customer service. He took some pictures and told me I'm complaining about the quality of the couch and there is nothing he can do for us. He assured me the gap will not get bigger and the connection will stay together. I told him to include that in his report and email me a copy. He informed us we purchased a prefabricate couch. He can have a manager from their head quarters to give me a call within 72 hours. We purchased their premium Plan 5 yr coverage. That maybe step 2 depending on outcome of our manager conversations. One thing for sure! We will NOT be buying anymore furniture from Ashley!
Great prices and outstanding customer service! Delivery crew was on time, professional and fast. Taylor was ready and eager to provide outstanding customer service to the point she was willing to come in on her off day to fulfill my needs.
I don't normally leave reviews, but after the service my partner and I received I had to put a word in for the awesome help. We walked in to just "look around" and we ended up with a new bed set, dresser, mattress, and a bookcase. We were approached by Naz and he is completely awesome! We did not feel rushed and he walked us through the store and given my indecisiveness that's a task on its own. He was great and answered all our questions and caught on to our taste pretty quickly. Would recommend it here to anyone, it was hard to choose because of all the cute stuff they have!
I had a great shopping experience of Ashley home furniture when recently looking for a new mattress. Lisa was great and gave me some good pros and cons about the different mattress types and styles. She even sharpened her pencil and gave me a really good deal and helped to expedit a quick-as- possible delivery so I could start getting a good night's sleep. I highly recommend going into Ashley home furniture on Miramar Rd and asking for Lisa for your next furniture needs.
We bought a couch from Ashley HomeStore and it was all set up to be delivered in two weeks on a Saturday. Great, so I plan to be home that day. However, two days go by and then we get a notification saying that the couch is backordered. This was annoying because the salesman promised us up and down that our couch would be delivered on that specific day after we told him how important our delivery date was because the rest of our month is busy. But whatever, I'll just have them deliver it to the store then I'll pick it up and assemble it myself right? WRONG. The store manager told us that we would still have to pay delivery and installation fee even though we were picking it up and building it ourselves. So at this point I've spent several hours on the phone and more than one long car ride to the physical store and I just had to cancel my order. I won't shop at Ashley HomeStore ever again.
We bought a couch from Ashley HomeStore and it was all set up to be delivered in two weeks on a Saturday. Great, so I plan to be home that day. However, two days go by and then we get a notification saying that the couch is backordered. This was annoying because the salesman promised us up and down that our couch would be delivered on that specific day after we told him how important our delivery date was because the rest of our month is busy. But whatever, I'll just have them deliver it to the store then I'll pick it up and assemble it myself right? WRONG. The store manager told us that we would still have to pay delivery and installation fee even though we were picking it up and building it ourselves. So at this point I've spent several hours on the phone and more than one long car ride to the physical store and I just had to cancel my order. I won't shop at Ashley HomeStore ever again.
For a big furniture store we had a great experience! Our other sectional we've had for 5 years and has held up with the daily abuse of our kids, so we decided to go back to Ashley for the purchase of our other new couch. Erik helped us and was very patient and friendly. We got 50% off which was fantastic! Super happy with the caliber of our sofa and the entire experience. From shopping to delivery, really a great job.
Don't listen to the fake reviews this place was awful. 1. When it comes to taken your money They have amazing customer service. But a when it comes to fixing the problem they create their horrible. 2. They sent the wrong couch And miss matched ottoman. We kept the couch because it would it take and another month and a 1/2 the have a new one delivered. 3. The delivery people broke every sprinkler head coming up to the door and every light. So I basically paid them a $150 to deliver my couch and cause $300 worth of damage to my front yard. 4. The couch was a ripped up and when I showed the delivery people they told me that's normal. And asked me if I wanted to report it to have it repaired. 5. The store manager lied to my face and told me that we were set up for repairing the couch for their 3 day warranty of damaged delivery. I got home talk to corporate found out the manager lied there was no order to have it repaired and there was a under a courtesy so thankfully we spoke to corporate and a had it corrected. But the fact is they flat out lied to me in order to allow that 3 day warranty time to pass and I would have a ripped up couch. 6. Ordering from here was an absolute nightmare and nothing would ever get me to order another piece of furniture from this place and I would rather spend an extra 500 bucks to a $1000 just not to deal with them. 7. The sad thing is as I'm in the store a family comes in with the same problem I had how many people can they deliver the wrong couches to that are absolutely destroyed then blame it on the warehouse in the meantime you're stuck with Busted up couch. 8. Save the heartache save the trouble and go buy a couch from cosco Or honestly any other place besides here because though be nice to you but once they get your money and you have any problems good luck.
Jimmy assisted me on Sunday. He was very professional. I spent over $8,000 on 2 couch sets, a dining table, 2 sets of tables. The first delivery came and there was a big scratch on my coffee table. I refused to be charged by purchasing a warranty. Oh well! Have to take a loss on that one. Let's see what happens on my next delivery. I'll keep you posted!
I decided I needed a new bed and mattress and so a friend and I went to Ashley near Jefferson Mall. Charles Hayden showed us the beds they had available, and when I saw the twin sleigh bed I fell in love. He then helped me pick out a mattress and I left the store happy. Today Robert and Chad came early, set up the bed, and were out within 10 minutes. My entire experience was wonderful and I would definitely go back there.
HUGE building that is hard to miss. They have packed it full of furniture for any and every room in your house. Sales people are very helpful and not hovering over you. The sale prices were pretty decent as well.
Got our furniture and really love everything. The entertainment center is beautiful and couches look great. The outdoor patio set is pretty. Delivery went well.
Never have I have experienced such poor customer service. They pride themselves to be the leading furniture store and it's all talk. They hire crappy delivery people and deliver damaged furniture. When we complained, we were told we were getting replacements and again recieved damaged furniture. To top it off, the delivery people did not speak English and then accused us of keeping part of furniture when they themselves did not inventory correctly. After several unsuccessful deliveries we gave up and gave all furniture back and were told we will get refunded immediately. Wrong again. We battled again and again , were bounced back and forth from the store and customer service for weeks. This company is inconsistent and is not quality like they pride themselves to be. On top of it all off, when we called to get updates or any info on our refund, we were cussed out by both the store & customer service. We spent over $6000 with this company and still have not received a penny back. Worse experience ever.
Sonia sidhu was very professional amd extremely helpful in every aspect of our visit to ashley home furniture. I fully intend to return soon to continue my shopping experience with her.
Going to this store is like walking onto a used car lot! There is about 40 sales people hawking you the moment you get into the store and it's beyond annoying! We bought 2 chairs that were in stock on 8/17 and 10 days later, we still don't have tracking and still have no chairs! Do yourself a favor, order online and avoid this place at all costs!!
My wife and I were not really looking for new furniture but stopped to just look. We found a couch, love seat and recliner we love. Paid cash for everything and even paid for in town delivery. They said the earliest delivery was 3 weeks out. I asked if there was ANY way to get it sooner, and was told that someone would be in contact with me. I told them I needed to know when so we could make arrangements. The date they set was for a Tuesday between 12:30 and 3. I said we have jobs and can not accommodate that time and asked if I could just come pick it up myself and get my delivery fee refunded. Again, they stated someone would be in contact. I tried 2 times for the last 3 weeks to get an answer from someone. I called the corporate line and they said they had sent the message to the store. I called the store the next day and they denied having any messages. Then again, was told Greg would call me. 2 days later, still no call so I call and cancel my order. Corporate office said I could get with the store on the cancellation fee. I call the store and they said they had us set for an after 5 delivery and was offering to refund my delivery fee. Had someone had communicated with me, I would have known this. However, I wanted to continue to cancel my order, then was told to get the cancellation fee waived I had to send an email. I repeated to the manager that corporate had told me the store has the authority to waive to cancellation fee. The manager said the computers automatically generate that and he has no control over that. Come to find out, the units we purchased that was said to be the only ones left and had no more and we're discontinued, weren't even in the store and all they had were the display models. That's why we couldnt come pick it up. I said ok I'll take those THEN was told they don't sale the units from I side the store. I asked who his boss was and was told it would be taking care of. Greg walked around the subject of telling me who his boss was and who to contact to cancel my order and get the fee waived. Terrible customer service and management. . This has been the most horrible buying experience EVER. We didn't even want furniture and just happened to stop and look. We got suckered.
The sales associate was very helpful with our selection of a reclining loveseat. We could not find the correct one with in the store so she helped us with our online purchase with the three day delivery to our house.
Received broken merchandise. Returned it to the store with receipt (5 people watched me walk in arms full and no offering to open the door). Ashely REFUSED to take it and told me to contact customer via phone. And then told me to have a good day ma'am, and walked away. Terrible 'customer service' and rude, and of course lazy.
I found Ashley a huge store with plenty of installed furniture of all kinds and variety a great discount was offered plus 5 years interest free lone. I bought most of my new house's furniture with the help of Aida who spent hours and hours with us and was so patient changing our minds even after delivery, don't sign and they just take it back without a hustle. More than one order, but were charged for only one delivery. The furniture is strong high quality and up to date design. Now I am comfortable with the little monthly payments and enjoying the great and elegant furniture. Thanks to all of the friendly team of Ashley
We ordered 2 small tables luckily got it at 50% off. Regularly they were a $160 tables they were shipped to us in pieces the pieces would not fit together and was cheaply made would never get from them again.
Amazing customer service! I had purchased a sofa two months ago. My bad was not sitting in it first. Bought it on looks alone. DO NOT DO THIS! It was so uncomfortable. Hard cushions and terrible neck support. I tried to make it work but was getting back and neck pain. I brought my full receipt in and spoke to manager Matt at Miramar location. He was so accommodating! I didn't need money back I just wanted credit towards another purchase. He said sure we can do that! 👍 He called sales associate Sonya to help me find a suitable couch. She was patient and kind and helped me find a great sofa at a really great deal! In closing, I highly recommend Ashley Furniture! Great prices, and for me more importantly GREAT CUSTOMER SERVICE!
I will not shop here anymore!! Last year my wife and I came to this store last year. We spent over $7k in furniture including a power sectional. One year later one of the recliners stops working. No big deal since we have a warranty. We called the store which by the way NEVER answers their phone to activate the warranty. We spoke with the call center and were sent the wrong part not once or twice, but three times. This is already month two since my power recliner has been stuck in the open position. We have had four different technicians come to our house and take photos of the motor that needed to be replaced and it was still wrong. The last technician said it would be cheaper for Ashley at this point to just replace the recliner. Again it's just one part of the sectional but again they sent our for a replacement motor. I'll be sure to revise this post once the wrong motor is sent once again. Next time I'll just go to living spaces to get furniture.
We had a really great experience with Jerome buying our couch. He was super quick & helpful, he gave us a warranty discounted and we got 50% off in store this past weekend. Such an amazing deal! They are delivering our couch this week so will comment back to review the delivery & setup.
Customer service over the phone here is horrible. I waited over an hour on 3 different days at different times. Delivery service: The store does not allow you to pick up items regardless of how small they are at the store. It has to be delivered. I got a side table with poorly made parts- scratches and not sanded correctly so the pieces do not fit together. It took a month to get someone to come look at it. I sent pictures on Day 1, but they require a technician to physically come and evaluate (terrible system). I then waited another week to get the replacement parts and they sent 1 wrong piece and another piece with missing parts. I do not think I will buy from this company again.
DONT BUY FROM THIS COMPANY! My fiancee and I had the worst customer service experience. We had our order scheduled to be delivered August 14th. We called the following day to ask why our furiniture hadn't been delivered. Neither customer service or the store itself had an answer for us and told me to leave my name and so that Matt the store manager would call us back. We never received that call back. Corporate couldn't help us, the regional manager was e-mailed and he never got back to us. I spoke to some of the represantatives in store and ANGEL in particular was extremely rude, had an attitude, talked over me, I told him I wanted to speak to his manager for his poor service and told me his manager was unable to come to the phone was eager and hung up while I was still speaking to him. Because of this experience we decided to to cancel our order. We had to drive to the store (We live far) to do that being that they wouldn't help us over the phone. When we arrived they were not apologetic for the situation they cancelled our order and seemed to be eager to get us out of the store. Whatever you guys do don't buy from here. No matter how good the deal sounds. I checked consumer affairs reviews and if I would of read sooner how bad their service is, I would of never even considered buying from here.
I’m really disappointed with them! Took so long (hours) to complete our sofa set purchase. Then they scheduled the delivery for 3 weeks after the purchase! One day before the delivery day, they called us to let us know that the time frame for the delivery was from 12:00 to 2:30Pm. Then they called us again and changed to 5:30 to 9:30Pm. They didn’t show up at this time. We got a phone call from the delivery guy at 10:30Pm saying that they had two more deliveries to do and asked me if they could deliver at 11:30Pm!! I said no, because we were going to sleep. I didn’t trust that they were going to show up in one hour. So, today is August 16 and it is scheduled to be delivered on Sunday August 18. Really disappointed whit them. For sure, we will not return there!!
Salesperson was very helpful
Mommy so Happy with Ashley Furn in Miramar. We have big family, a friendly smile greeted us, salesperson Sonia at Miramar took good care of my mom. We customized our huge sectional, perfect for our family. We wanted reclining and non-reclining plus a chaise with media hook ups. Price was perfect, no interest with 12 month financing. Our rep was so patient with us, my mom is elderly and I appreciated that alot. I will be back in Spring to buy patio furniture. Thank you Sonia, btw (beautiful name!)
I didn't like this place and the prices are too high.
Horrible experience here. First couch didn't fit through my door so I had to exchange. The process was excruciating and such a waste of time. The couch they originally told me was available immediately suddenly wasn't available for a month, however no one at the store bothered to inform me of this. Customer service seemed not to know what they were doing it was horrendous. The manager didn't seem to care either. I wasted HOURS in this store trying to exchange my couch and accomplished nothing because it wouldn't 'attach to the receipt' on the computer. Don't even try and reach them by phone you will be on hold for at least 30 minutes. I am still waiting to be refunded. I went to Living Spaces and was able to purchase the exact same couch for several hundred less with delivery the next day. The process was FAR more efficient, the staff was knowledgeable and friendly.
Save yourself the hassle. Don't go here...1) They messed up my order 4 times2) By the 4th time they finally delivered my couch but not my bookcase3) Didn't want the bookcase by that time, I asked for my money back. 4) I have to drive all the way back( I live far) just to get a refund smh5) Besides Hamian all the other reps that helped us were unwelcoming. If I could give them a zero I would. My family and I are never going back.
Ashley's paid me back so far most of my purchase. They still owe me almost $400 234 a chair I never received and was never taken out of their stock and $170 for a delivery fee that was box from the beginning. They're telling me they're not going to return these funds even though they promised in several emails that they would at least for the armless chair I never received. $400 might not sound like a lot of money to them but to a stage 4 cancer patient like me it's almost a month worth of meds. I have a lawyer that will go after them pro bono for the bait-and-switch matress fraud and it will cost them a lot more than $400 in lawyers fee's and court cost but it would let the local community and my thousand customers that I service with my copier business know that Ashley's will rip you off in a heartbeat if you let them
This has been the most painful experience of any purchase I have made. I could not order from the store, I had to order online but could not because I had a different shipping and billing address but was not given that as a reason my order was not accepted until I called and got transferred around for an Hour and A half, To customer service to the store back to customer service online support etc. Finally i was told the accounting department need to resolve the website issue, then bam I got the order scheduled email, then no showed for the delivery, I called back was told the order was on hold, transferred around again, was told accounting need to be involved but I could not contact them they would have to contact me, 2 days later I got a call, CC declined, I said it was accepted at the time of the order, she said no only when the shipment was scheduled, not true I said because I had the previous issue and I received an alert from Amex, she admitted it happens again at shipment and since it was declined she put it on hold, I told her I wanted to use my newly approved Ashley credit card and she said she could not accept a new card, AAARRRGGGG!!!! I get an email that my order was canceled, thanks for the 5 weeks of frustration Ashley!!! I would post a negative star but cant! Since I have to post a star......
I recently made a purchase at Ashley HomeStore, and I now regret it for choosing this furniture store. The salesman was very helpful and good no complaints there however, my furniture wasn't delivered complete and they never notified me about it until the day of delivery. Some furniture pieces were damaged and I am still having to deal with Ashley furniture headquarters in Wisconsin and the office at Miramar back and forth. I've been treated very poorly as a costumer, I am not used this treatment and it's sad to say that purchasing at Ashley HomeStore has been the worst purchase I have ever made. I have been dealing with extra fees posted on my account and putting up with their representatives rudeness and disrespect.
Horrible experience trying to get my money back. I bought two accent chairs and when they arrived they didn't work with my decor. Their policy is that if you buy something and it doesn't work for you, you don't accept the shipment and you get a refund (kudos for that policy). The problems began with the refund process. I was told by the delivery driver that I would get a call from Ashley the next day. Never did. I waited two weeks and finally called them on their customer service number. After waiting on the line for 14 minutes, the call ended with no one answering the phone. I called back and and after another lengthy wait someone answered. Yes, they showed the chairs were not accepted. Let me transfer you to someone who can help you. Long story short, I was transferred (with long waits) several times to agents that said they couldn't help me and they would transfer me to someone who could. In the end I was transferred back to where I began. I was finally told I needed to go into the store to initiate the return. Why was I not told that in the first place? Today I will go to the store, a 9 mile drive. What if I lived somewhere far from a Ashley store? Even 9 miles is a hassle because I have an ever - changing schedule. After the telephone debacle yesterday, I am dreading what may be in store (no pun intended) for me. Bottom line - wake up, Ashley - this is the 21st century - your antiquated and draconian return policy may have worked mid - 20th century but not today. Also noted: When the delivery drivers (two nice guys) left with the furniture, I was not given any paperwork to show I had not accepted the shipment. I could see how that could lead to problems.
This is an update as of now we've only received $1,029 refund of our $3,000 order. They didn't deliver everything they said they would deliver they delivered the wrong bed and told us we had to keep it until I sent pictures showing that it was still in the plastic and insisted on them picking it up. . They were going to charge us at 10% cancelling fee but didn't they tried to charge us a restocking fee on the whole order but I told them that wasn't right because they didn't deliver the whole order. so yesterday they said they were going to give us additional $1,700 but they shorted us on the delivery fee and as of now they haven't agreed to pay the delivery fee back. They have all the items in their possession and hopefully they will do the right thing but after reading all these reviews I doubt it
Where to start. The buying experience was like being at an auction. The salesperson has 30 minutes left in his shift, and tried to force us to pick our bedroom and living room before he left so he could get commission off us. Then the real issues started with delivery.... During the delivery process, the delivery team was so rushed to get the job done, they damaged our wall, door, and carpet moving the boxes in. Then, we found out that one piece was damaged, and one was not delivered. They told us to bring the damaged vase back to the store we bought it from, and that we would be contacted about delivery for our missing matching nightstand... 2 weeks went by, and nobody contacted us, so we contacted Ashley Furniture, and they informed us that our matching nightstand was discontinued, and their solution was for us to drive back to the first store to cancel our order, then drive 2 hours to a store that had a show model left to pick it up and bring home with us. We refused this option because we have paid $500 in shipping, we’re not driving for 4 hours round trip to get our nightstand. We then called corporate, who informed us that the piece is NOT discontinued, and that we would receive it today. We never heard from them regarding delivery, so we called back to confirm a time frame. Initially, we were told that nothing is scheduled for us. After providing the agent with details, she put us on hold, then informed us there was an error, and that the shipment was never scheduled for today, and she could reschedule it again... It’s now been almost a month of telephone tag and reassurance that it will come in a couple of days. In our entire experience with this company, we have had to follow up every step of the way, or we were certainly going to be forgotten, every employee has a different excuse to why our items haven’t arrived, and each person will tell you to call someone else, or most recently, if you want to speak with someone regarding the issue, drive back to the store you bought it from. If returning all of our furniture was an option, we would do it, because this company is unorganized, unfriendly, and unhelpful. Undeserving of your business. Pay a little more, and shop with someone who cares!
Zac is an over the top salesperson. Excellent customer service!!! I went into Ashley to look at bedroom sets. Zac met me at the door, ask what I was looking for and than directed me to where all the different bedroom sets were. He than told me that if I see anything I am interested in just call him. I found 2 different bedroom sets and called Zac. He not only explained the woods the furniture was made out of but took the draws out to explain how everything was constructed. Unlike many salesman who are just interested in making a sale, Zac is more concerned in your buying something which will make you happy every time you look at it. I will only make my furniture purchased from Zac in the future. Thank you Zac👍👍👍
When you buy furniture from Ashley’s Sofa’s for 3000 thousand with a warranty for few years, a warranty that they convince you it covers everything but when your sofa start shredding out of no where, they tell it’s not covered, Like Really.. Never ever again buying from Ashley’s, it’s not about the money, it’s not about the sofas.. but when I like to deal with people or companies, I like to bed honest with me, and Ashely’s definitely broke that honesty and trust... Please everyone, if your buying warranties, ask them what it covers, they will say everything, make sure you get details..
When you buy furniture from Ashley's Sofa's for 3000 thousand with a warranty for few years, a warranty that they convince you it covers everything but when your sofa start shredding out of no where, they tell it's not covered, Like Really..Don't ever buy anything from Ashely or even any warranty
Where to start. The buying experience was like being at an auction. The salesperson has 30 minutes left in his shift, and tried to force us to pick our bedroom and living room before he left so he could get commission off us. Then the real issues started with delivery. . . . During the delivery process, the delivery team was so rushed to get the job done, they damaged our wall, door, and carpet moving the boxes in. Then, we found out that one piece was damaged, and one was not delivered. They told us to bring the damaged vase back to the store we bought it from, and that we would be contacted about delivery for our missing matching nightstand. . . 2 weeks went by, and nobody contacted us, so we contacted Ashley Furniture, and they informed us that our matching nightstand was discontinued, and their solution was for us to drive back to the first store to cancel our order, then drive 2 hours to a store that had a show model left to pick it up and bring home with us. We refused this option because we have paid $500 in shipping, we're not driving for 4 hours round trip to get our nightstand. We then called corporate, who informed us that the piece is NOT discontinued, and that we would receive it today. We never heard from them regarding delivery, so we called back to confirm a time frame. Initially, we were told that nothing is scheduled for us. After providing the agent with details, she put us on hold, then informed us there was an error, and that the shipment was never scheduled for today, and she could reschedule it again. . . It's now been almost a month of telephone tag and reassurance that it will come in a couple of days. In our entire experience with this company, we have had to follow up every step of the way, or we were certainly going to be forgotten, every employee has a different excuse to why our items haven't arrived, and each person will tell you to call someone else, or most recently, if you want to speak with someone regarding the issue, drive back to the store you bought it from. If returning all of our furniture was an option, we would do it, because this company is unorganized, unfriendly, and unhelpful. Undeserving of your business. Pay a little more, and shop with someone who cares!
I always have the greates experience and Ashley furniture sales agents are always very helpful very knowledgeable they have a lot of furnitures great quality and modern, great deals cannot beat any other store I am very happy With the service quality and the delivery and Aida is amazing she'll make things happen for you . Furnish your new home with Ashley always the best.
Beautiful display of furniture, Excellent customer service, found just what, My husband and I needed,Everything was set up for delivery in good timing
My in store experience was great!!! Everything there after has been a nightmare! Lack of customer service bad delivery. My table is damaged in multiple spots as I pointed out a clear varnish line on a matte finish table he said a little PLEDGE will take that out and basically ran. 5 minutes after sitting down my chair cushion popped up because they didn't even put all the screws in. I was on the phone immediately and continue to get the run around. They say unfortunately all they can do is repair it! I don't want repairs on brand new table I paid hundreds of dollars for! And now my table top is warped and bubbles up like some partial board crap!! I can't even talk to anyone from the store or customer service or corporate who care enough to make things right! They take your money and deliver horrible quality product and then refuse to communicate with you any further! I've been waiting for manager call or decision for weeks now! Once you buy the furniture and leave the store expect ZERO communication or care from ASHLEY FURNITURE! All they care about is getting your money. They outsource their deliveries from other companies that could care less about upholding Ashley's name. They should see the disconnect and fix it yet I guess they enjoy ripping people off. My table is beautiful but it's a low quality and damaged.
Loved working with Lorena!! She made it extremely simple and stress free, I'm definitely going to recommend her and the Miramar location to all of my friends and family!
There is no quality control at this store. This is the second time I ordered furniture from this store. The first time the dresser was broken from the back and one of the drawers didn't open (the track was bent). The second time I bought furniture the chest of drawers would rock front to back when you open a drawer and one of the drawers would hit the frame when you opened and closed it. This is very poorly made furniture, I should have gone to Bob's or Jerome's. Hopefully they can fix this but looking at the other reviews I doubt it. I will update later. I spent $2800 on furniture I thought was better then ikea. My ikea furniture lasted 10 years with no issues. This furniture has issues from day one. So I'm still waiting for my first order to be completed. I bought a sofa with two accent chairs, one chair was missing from the delivery because it wasn't in stock. We waited a month when we initially purchased everything because of that chair being on back order, and it still didn't arrive. Our first delivery was June 16, customer service told me I would have my chair for sure on July 25th, now I'm being told it's not in stock and won't be available until August 14th, this is after I was told that I had my chair reserved and guaranteed to be delivered by July 25th. I don't understand why it takes 3 months to get a chair and it's still not here. Do yourself a favor and go to Jerome's or Mor or if you want unbelievable customer service, go to Bobs furniture. I'm very disappointed in this store, my initial shopping experience was great, the guy who help me out was very patient and really kind I have no complaints there, it's when you leave the store that headaches start.
My wife and I decided to go look at a new theater couch two seat sofa as a replacement for our current couch. We weren't necessarily planning to purchase anything at that time, but, Ashley had a storewide sale that made it hard to pass up. Our sales person was Lorena Vasquez-Fuerte. The entire time we shopped, we never felt pressured by Lorena to buy anything. Nowadays, that's a big deal (to not feel pressured). She let us walk around and look at and sit in sofas that we liked. She occasionally did come back to us to ask if we had any questions. The ones we did ask, She knew the answers to immediately. She helped guide us accordingly to items that were related to our questions. We landed on one we definitely liked. In addition, we found a 3-piece set that included a coffee table along with 2 end tables that matched well the couch. So, we made our purchase of the 4 total items. Delivery was scheduled for one week later. After we arrived home, my wife and I couldn't help but want to take further advantage of the sale they had. We contacted Lorena (at this point, we only wanted to interact with her for our purchases) and agreed upon meeting the next day. We diced to add an additional one person theater recliner and a 2-piece matching lamp set. Everything went smoothly with our second trip back. So, our weekend of just looking turned into a 2 person theater recliner, a 1 person recliner, 3 tables, and 2 lamps. Our delivery arrived within the specified day and timeframe that we were given. Our delivery people, Richard and Leo, were courteous and professional. They put the items in the requested area, then hooked up our couches and lamps to make sure they were in proper working order. Everything went quick and easy with the delivery. Also, the delivery guys definitely cared about our new purchases and were cautious so as not to damage anything. Overall, my wife and I are extremely satisfied with the entire experience at Ashley Furniture and have every intention to make our future furniture purchases there. Thanks again, Lorena, Richard, and Leo, you all did a great job!!! Eric & Pamela J.
Wow! I had a great experience when shopping at Ashley's and working with Humayun Mohammad. He was an amazing help. Measuring all angles and providing many solutions... all in an effort to help me, not sell me. He was the most honest and caring person. World class service!!!
Worst customer service i've ever encountered. Purchased 2 mattresses from Ashley's which i was confident was the right choice, the sales person Santez seemed very knowledgeable and helpful. I was very excited to get my mattresses delivered. Upon receiving, the one mattress with the adjustable base did not work. I contacted my salesperson Santez and the store which i purchased it from and was ignored for an entire week. The following weeks the only response i got was that Santez was communicating with his manager and awaiting a response as to what the next step would be. In the meantime i called the store to speak with a manager and he was never available to speak with me. Called customer service and they claimed to had made an appointment with a technician, but he never arrived. Called again and a different representative finally made another appointment for July 25 (tomorrow). It has been over a month and still have not received a single phone call from Santez or the management regarding a replacement for my adjustable base. Calling the customer service line takes over 15 minutes, if anyone even decides to answer. I have never dealt with a purchase that has given me so many problems and that has received no care or attention to the issue. Super frustrated and disappointed with the lack of service from this Ashley location. Seems like the only attention you receive is when the salesperson is trying to land a sale. After that, you are on your own.
Wonderful experience! Bill was phenomenal! He took time to help us find our son the perfect bed. His knowledge and professional was above and beyond the norm. Thank you for having such quality people working and representing ur company.
DO NOT BUY HERE! My husband and I have been waiting and persistently trying to get the products we bought and never received. Someone was supposed to call us once they had them in stock. No one ever called. For 2 years we have been trying to get a response. They always say someone will reach out within 48 hours. There's a reason why they are a multi billion dollar company. Our situation isn't rare there are plenty of people with the same issue. The customer service line will have me waiting for extremely long periods of time. I can't tell you how many times I have been hung up on. I am not one to go around writing reviews or try to stir up a storm. But BEWARE!!! If you are going to invest your coin somewhere, don't do it here. You may regret it!!!
Went in today to buy some new furniture for our new home. Zac met us at the door and finished in a nice transaction. We purchased a dining table, bar chairs and sleeper sofa. He was very helpful and knowledgeable. Plus he has good conversation. Go in and ask for Zac. He will get you what you need.
We bought furniture from here twice the first time was a sofa. The experience wasn’t as great because we felt pressured the whole time by the sales lady. Granted we do love our recliner. However, this past week we purchased a dining set and a new bed frame this time our sales man Dario was amazing he gave us breathing room and time to actually look around rather than bombarding us with questions every 5 mins. He was very cool to work with and he was efficient. We felt way more relaxed and comfortable in our decision to make the purchase. Thank you Dario !
We want to thank Lisa D. for helping my wife and I picking out a new sofa set and dining table set! She was super patient and very helpful during the entire process! (Like 3 hours!!!) we would definitely recommend her and also, Ashley Home store, to all our friends and family! Thank you again!!!
We had Bob Kelly whom we purchased a powered reclining loveseat with a console . Very knowledgeable, answered all of our questions.
My wife and I recently purchased a dining table and a sofa set and are beyond pleased! Lisa D. from sales helped us out from start to finish and was very patient with us during our 3 hour process on picking the perfect set! Definitely recommending her and Ashley home-store to our friends and family! Thank you again lisa! (Got our table and stools already, waiting for our sofa set next!)
Sonia was very helpful and patient because we couldn’t decide exactly what we wanted. She helped us narrow down our choices in a very professional manner. I will ask for her assistance on my next visit and definitely tell friends and family to do the same! Great job, great employee, treat her kindly, respectfully and pay her well so your company can continue to receive great reviews!!!
Beautiful store and Sonia S was helpful and professional. Never felt pressured.
Sonia was super helpful and informative. She greeted us as soon as we walked in and asked us what we were looking for and did what she could to help us find it !
When I needed a bed for my guest bedroom, Lisa Daylo of the Miramar CA store found the perfect queen bed and frame for me. I couldn't have been happier with the bed, price, and customer service. Be sure to ask for Lisa at the Miramar store. She'll get you set up with the right product at the right price. Thank you, Lisa!!!
We went in looking for a couch and sonya made it so easy for us. She didnt pressure us and helped us better than I thought could be possible. I'm so happy with the furniture we bought and definitly will be coming back.
Lisa Daylo at the Ashely HomeStore in San Diego (specifically the Miramar location) was just everything you would want a furniture rep to be! She greeted us very kindly at the door when we arrived. We told her we were just looking around, but looking for (a sectional & bed). She told us where things were and said she would there for us whenever we need. We really appreciated Lisa giving us space too look around. She was never too far and checked up on us, but didn’t make us feel crowded or uncomfortable. Lisa went above and beyond to help us go over our options mupltiple times when we came in. She was so professional, knowledgeable, kind & understanding. I told her I hope she stays at Ashley forever because I will need her for my furniture needs for life :) This was me & my husbands first big purchase also and our first time actually buying furniture together. Lisa made the entire experience from start to finish just wonderful! We are so thankful we found her for what could have been stressful time made fun. I can’t wait to come back for more furniture as we grow our home & family! Thank you so much for everything Lisa!! We found exactly what we we’re looking for and we can’t wait to get our sectional & bed in our home and have our dreams come true!
Great in store service from Lisa from time of purchase until fulfillment. She was extremely responsive and helpful. When it came time for an exchange we ran into a bit of trouble with other staff and things being back ordered, but we worked it out! Would definitely go here again. Great prices and a very informed and sweet sales staff.
Craig did a great job helping us with what we needed to complete our home!
My fiance and I visited Ashley this afternoon to look for some nightstands and rugs. We were hesitant to go because the last time we were there we were so pestered by the sales team that we just left. This time totally changed our view. We were helped by the nicest young man, named Dario. He was so upfront, honest, and willing to help us and let us know he was very new to the job. He made the sales experience so pleasant and non pressure we ended up walking out with not only nightstands, but office furniture (desks, chair, and file cabinets) and 12 dining room chairs. If you go to Ashley you have to work with Dario. He is the sweetest and most helpful salesperson.
Dario was sooo helpful. After walking aimlessly around the store, he was the only one that came up to ask us if we needed help. If he didn’t know the answer he would go ask and return within a minute. Store manager that wrote us up was very knowledgeable and helpful. Our buying experience was very pleasurable and we will be back. The Lopez’s
If I could I'd give them no star not even one. Worst customer service. Trying to steal your money be aware of these thief
I needed a new sofa, dreaded the thought of the pushy sales people. My experience was wonderful I walked around until I found the perfect 2 sofas I asked Zac the salesperson to help me. He was so patient and helpful, I couldn’t decide between the 2, they were the same price. He pointed out all the differences which was such a help for me to make the right decision. I will shop there again as the need arises I’ll even ask for Zac.
Zac was a great help and very professional. The store was a bit short handed today but Zac did his best to make sure we didn’t feel neglected. Great experience and we ended up buying a ton of stuff. Recommend giving Ashley a shot.
Craig and Santez were great! They went out of their way to make the purchase and process very smooth. Would highly recommend their services.
Excellent customer service .. Along with great specials, Zac was really helpful and had that perfect combination of professional knowledge and a great personal touch. I will definitely shop here again and ask for Zac ~Chris Fennessey
The worst place i have ever seen in my life. I tried to call the customer service 4 times and each time waited 30 minutes but no one was there to answer. I tried to call because i bought a bedroom there which had scratches and cracks in it. Also i bought 2 love seats and a sofa and when they delivered, one of the love seats was terrible that we return it, but when we asked for a refund they didn't do anything for us. there customer service less than zero I don’t recommend anyone to buy anything there because nobody have the same experience like me
Craig was such a pleasure to work with earlier! He gave us plenty of time to walk around the store and look at furniture, and when we were finally ready, he was nearby and available. He made the experience very pleasant, and the paperwork went very quickly afterwards! He was able to price match the couch we wanted, and even got us quicker shipping than the website. We originally were hesitant because we had a bad experience at another location years ago, but Craig made it a joy! Thank you!!!
Below is my review and pictures for my new couch I purchased through the amazing Lisa Daylo at Ashely HomeStore in Miramar. This place is highly recommended and Lisa Daylo is an absolute rockstar. High class service from beginning to end! Thanks guys!
Craig came up to me without me even asking him. Everything about my items was described in good detail, and any discounts/promos automatically applied. One of the managers was also very helpful in answering questions. I've shopped at Ashley's before, and, although sometimes shipments may be late due to unforeseen events, their customer service is exceptional in meeting us halfway. I'm very excited to see my table set come next week!
Visited this location twice last week and worked with Lorena. She did a fantastic job answering all of our questions and concerns. She was very knowledgeable and was able to help guide our purchase. We ended up purchasing a couch and love seat. I then came back a few days later to pick up a coffee table, end table and accent chair. She gave me a great deal and set me up with their protection plan. Definitely very satisfied with my purchase and experience there. I would definitely recommend this location and Lorena as your local expert.
I am FURIOUS! On the 27th of May, my husband and I went to This location to buy new furniture for our new home. We were assisted by the sales associate Craig. Craig was very friendly and helpful. He did a fantastic job helping us pick everything out. We were scheduled to move into our new home on 22Jun, so that's when we scheduled our furniture to arrive. On the 22nd whenever our furniture got there I noticed they delivered an entirely different tv stand than the one my husband and I picked out. Whenever we called to inform them of the problem, we worked out a new delivery date with the correct tv stand that was supposed to arrive on the 3rd of July, which is today. We noticed we never got a call from the warehouse the night prior, like we did with our other furniture so we called them first thing this morning. They told us that they didn't have the TV stand available to deliver. NOT ONCE did they keep us updated on the status of our order to let us know it would not be delivered today. I wish I would have listened to the other customers who had similar experiences on yelp. PLEASE DO NOT GO TO THIS LOCATION. you will regret it like my husband and I did. They lack basic planning and communication skills and have no intention of making their customers satisfied. VERY DISAPPOINTING!
Excellent service! Great deals! Thank you!
I can’t say enough about my experience at Ashley Homestore. I bought a beautiful new couch on June the 27th. The whole experience was 5 star from beginning to end. My sales rep Lisa Daylo is an all star. Not only was she super personable but was also very knowledgeable about the products and services. She made it very pleasant to do business with her and them. The delivery went super smooth as well as the setup. If you are thinking of purchasing any home furnishings, I highly recommend Ashley Homestar Miramar. Go see Lisa Daylo. She is a Rock Star! Thanks guys! 😁
I have really great experience here at shopping furniture for my house. Mr.Humanyun was excellent and very humble during showing me around to fit my furniture requirements. He was actually instrumental in my purchasing at Ashley Home store.
There is no quality control at this store. This is the second time I ordered furniture from this store. The first time the dresser was broken from the back and one of the drawers didn't open (the track was bent). The second time I bought furniture the chest of drawers would rock front to back when you open a drawer and one of the drawers would hit the frame when you opened and closed it. This is very poorly made furniture, I should have gone to Bob's or Jerome's. Hopefully they can fix this but looking at the other reviews I doubt it. I will update later. I spent $2800 on furniture I thought was better then ikea. My ikea furniture lasted 10 years with no issues. This furniture has issues from day one.
This store, from start to finish deserves 10 stars not just 5 stars! No pressure, easy to navigate store, huge selection and variety - with no pressure, just helpful interaction, quick and focused service. Delivery was fast and on time-plus sensitive within my schedule. The delivery crew were friendly, professional, helpful and PROMPT. They took great care maneuvering down a narrow hallway, tight turn into the room and made sure my furniture was exactly placed for me. All wrappings and any leavings were scooped up and disposed of any taken away. They thanked me or my purchase and left me ALL the paperwork I needed for my files. I WILL RETURN!
The delivery guys and training managers were professional and courteous. I have purchased other items from Ashley and the sales and delivery people have been the best.
Bill was great! He help us find everything we needed and gave us a great deal on our furnitures. He is friendly and a great customer service rep. He was very helpful and gave us all the information we needed. He is very knowledgeable about the furniture. Ask for Bill when you go to Ashley furniture. You won’t be disappointed.
Ben was awesome! he was knew so much about mattresses. I liked his approach, he was never pushy or felt like he was trying to "upsell" me. They have a wide variety of furniture. worth it to check them out!
Jaime Romero and David Leenan provide us with an outstanding service. They were so helpful and patient with us .
Lisa was very kind and helpful.
Never have i ever encountered such horrible customer service like that in my entire life. I tried to buy 2 twin tempur pedic beds for my nephew and niece and had a few questions to the sales department, a guy named Humayun i think? i don't know how to spell his name but he was so so unbelievably rude to me and hung up in the middle of the conversation. I called again and asked to talk to his manager, he put me on hold and then hangs up! i mean wow!!! A person is trying to buy items worth $6000 and this is the customer service i get? I made sure to report this to the supervisor and i hope they let go of this sales person because people in sales are supposed to be patient, polite, and have great verbal communication skills and excellent customer service. I don't know why they're paying rude staff when they can simply have better ones. . . Definitely losing a lot of good quality spending customers. I will unfortunately not do business with ashley again because employees do reflect the image of the store. Good luck!
Cosmetic/Fake wooden sticks glued all over the furniture, total waste of money - I bought Queen bed frame, box, good quality mattress, dresser and night stands for my bedroom and glued them again and again. Trashed small stuff but I am really disappointed about my bedroom furniture which I paid good amount of money. The reason I quit buying furniture from Ikea was that it didn't lasted longer and I didn't had peace of mind. After 10 + years of being their customer, I chose to pay a lot more than them and buy things from Ashleys furniture which had a good recommendation at my previous work place in San Diego. I would never recommend Ashleys for furniture going forward. The reason I chose Ashleys was because I didn't wanted to buy furniture every year.
Mgr, David and sales person, Santez, were FANTASTIC!! I rec’d topnotch service from start to finish. Would highly recommend this store. And the store itself is beautiful; I’ll definitely go back.
Great!
I wish I would have read the reviews prior to my purchase!!! DO NOT BUY FROM ASHLEY HOME STORE!!!!!!!! RUNNNNNNN. . . . I am almost a week past my delivery date (Jun 11th) and I am still waiting on my dinning room table to go with my 4 chairs that were delivered a week ago. Mind you that is just what is missing, I spent almost $9K total and my dinning room set was only $799. These are a few of the numerous responses I have received from the 20 different phone calls I have had to make since Jun 14th when I was told the table would be redelivered (which I was never called and of course it was NOT delivered). "The store messed up the paperwork. . the warehouse forgot to put the full order on the truck, the drivers don't have a table, you didn't order a table, it was already delivered, we will call you back, we sold it cause you waited so long to have it delivered, what you think it just sits in the warehouse? My table was then scheduled to be delivered Jun 18th, I received a text confirmed this morning but the address was to my old/billing address. When I called to ask why my table was being delivered to my old address and not the address that the rest of the items where delivered to on the 11th of Jun? I was placed on hold (45 mins) and then hung up on! I called back again, I was then told that whoever submitted to order looked at the billing address vice shipping address so my order for Jun 18th is scheduled on a different truck and cannot be delivered then either! I told DAVE (if that's even his name) just get me my damn table, the next available date. . . whenever you guys can deliver it to my address, just get it here. . . . (my fingers are crossed)! Hopefully I'll get my table delivered ONE DAY!!!!! I PAID for delivery, its a week past my delivery date and I'm still trying to get the rest of my order. No one seems to give two cares, but they will surely know what location to mail my bill won't they? HORRIBLE CUSTOMER SERVICE!!!!! They are great in the showroom, they make deals and change paperwork to give you deals but in the end you end up dealing with incompetent people so they can get a commission $$ I will NEVER spent another dime in Ashley Furniture! STAY AWAY!! They better be lucky I am not calling the news right now! SCAMMERS!!!
Horrible. If i could give this store no stars, i would. It's not just the store, it's the entire company. These people have their heads so far up their asses i don't know how they breathe. We purchased furniture for our kids 4 weeks ago and have had FIVE, YEP FIVE FAILED DELIVERIES. How does this even happen? I have been more than understanding and patient with their multiple screw ups. Don't call the store because you will NEVER get in touch with anyone, don't call the number listed because it will direct you to a call center where no one knows what the hell is going on either. My kids have been sleeping on mattresses on the floor because we have been promised delivery over and over. Spoke, once again, to a "store manager" today who finally told me that "they are out of excuses and have no other option but to fully refund my purchase at this point and we go our separate ways. . . " ARE YOU KIDDING ME? THATS YOUR SOLUTION?? This company is a joke. Went on the "corporate" website. Not one positive review on there. Same complaints as I've listed here. According those reviews, probably won't receive our money back for quite some time. This company pissed off the wrong customer.
The nightmare continues. Distribution center just called, can't find a delivery person to deliver. Offered tomorrow morning. . . when mist people, including me, are working. Told her I was considering cancelling. She said, "I don't care I don't work in the store. "
We purchased an entertainment system March 31 paid via credit card. We have a receipt that is stapled to the warranty information shows payment made in full “No Balance Due”. We had our furniture delivered 3 days later with no problem. On 6/15 we received a certified letter stating the full balance of the furniture was due. We immediately spoke to our credit card company to verify the charge. No transaction was processed. Called Ashley furniture right away to make the payment. Ashley furniture denied an over the phone payment because “We are a first time buyer”. The payment can only be made at the store. So much for being a return customer. Payment not being processed was a merchant error not a customer error. I can purchase a brand new piece of furniture over the phone or online; but I can’t reconcile the company’s mistake over the phone and deserved to be treated poorly, because I am a “First Time Buyer”!?! I hope I never have to deal with a warranty issue. Clearly customer satisfaction is not priority.
They were very helpful and we got a huge discount!! Will definitely be doing all of our home furniture shopping here from now on!
Great experience at Ashley Furniture! Santez was wonderful, very helpful and knowledgeable. And so very patient! He knows furniture and style!
Great service and price. Sales person knowledgeable and not pushy. Very nice experience.
Jerome, was amazing at helping my family get a sofa bed. There was no pressure and the selection in the store was varied. Everything is kind of random throughout the store but incant imagine it's worth moving furniture around all day to try to make more sense when really it's about the comfort and quality. These two attributes have us going back to Ashley's furniture first whenever shopping. Also, get along with these guys because if they like you they have quite a bit if power changing the price on the item, warranty and deliver. Not saying it will happen all the time but we were friendly and recieved an amazing deal.
I should have stuck to bobs furniture . . . the furniture and customers service is 100x better than this Ashley piece of shit over a month just so they can fix a drawer With bob's furniture it would have been replace not fix within a week I have to but my living room and my 2nd bedroom guess I'm going to bobs not to this trashy place again
I really didn't want to write this review, but after another mistake made on Ashley's end, I had to. The frustration from this company has been unreal. We have given them a lot of business by purchasing full bedroom sets and living room sets, but have had a miserable experience with our multiple deliveries. We had deadlines on needing the furniture delivered for our guests that were going to be visiting. After setting our delivery date, we got a call a day later saying some of the pieces were back ordered and we weren't going to get them all for another week. So, we went ahead and said ok. The day of the first delivery, not only did they bring the wrong pieces, they had the wrong order. The first time around, Aida helped us and placed our order. She had no idea what she was doing because she said the couch we wanted could come as a smaller 2 piece sectional. When it arrived, the delivery men were confused to why she would say that because that couch was in fact NOT able to be adjusted to the size we desired. She was so pushy and aggressive with trying to sell us the furniture, now we know she just wanted to close her deal. After the first delivery, we were highly inconvenienced and drove back to Ashley's to speak with Aida and the manager. She was nowhere to be found (after calling her and letting her know we were on the way. ) Matt (I think that's his name) the manager came by and helped us resolve the issue. He was super helpful and helped us close the deal again and we ordered a different couch since Aida sold us the wrong one. They said our delivery would be last Tuesday, then called us Tuesday saying it's pushed another week, so TODAY was our final delivery. The new couch and full living room set (that they said was back ordered) was supposed to be delivered. The living room set was fine, but what I'm UPSET about is they brought the wrong sectional AGAIN! They had no track of the new couch that Matt assisted us with. What a scam!!! This company is beyond unorganized and will do anything to simply meet their numbers. I will NEVER purchase from Ashley's again and I don't recommend their company to anyone. If you need your furniture by a specific date, do not count on them. They are not dependable and they are not genuine about their customer service. Extremely disappointed, dissatisfied, and frustrated with the ongoing problems. Now, I have to go back to Ashley's for the 4th time to make sure they order the correct couch. Can't believe we paid nearly $180 for the delivery (AND TIPPING THE DELIVERY MEN EACH TIME). A waste of time and energy when someone is working full time and doesn't have time in their schedule to go back and forth to a damn store!! So unorganized. I wish we never did business with them. SAVE YOURSELF THE TIME AND MONEY, Go somewhere else!!!!
Stay away from this store and manager Mathew Smith, Sold me a defective mattress for $1300 last year, after spending hours on the phone they sent a tech who determined the mattress was defective, two months later they agreed to replacing it, waited two delivery days and 12 hours and they were no shows without any notification, spent hours on the phone to connect with Mathew Smith demanding a refund, he assured me that he will look into it and call me back which never happened, tried home office with no luck. . . . Taking the store to small claims court, Aslan Kam Kamali
We just moved in to our first apartment together so we had a list of places to look at furniture for. Our first (and last) stop was Ashley HomeStore at around 6pm. Santana originally approached us and gave us great insight on the end of season sale. Later, Craig approached us and gave us more details and we ended up getting a while living room set. Craig was friendly, fun to be around, helpful and very patient while we walked around the WHOLE store multiple times looking for the things that called to us. Craig also listened to our visions for our new home and gave very good options and recommendations. Dave was also extremely friendly and personable. Loved every second of the 3 hours we spent finding the perfect furniture. I definitely will be going back when i need some more and recommending my friends & family.
What a nightmare. Can't reach anyone in the store by phone so I have to stop by there to speak to someone directly. Had a scheduled delivery for Sunday 3:30-7:30pm, moved to 8:45pm, then they called at 9:30 saying they were 15min away. Finally showed up around 10pm after we had gone to bed. Called distribution, spoke to a young lady who "apologized" then told us we could reschedule our delivery to Friday, while we are at work. Explained this to the distribution person who became snotty and told me they could do Sunday. . . 7 days from today. Is the healing side of attitude & lack of availability included in the price? Seriously considering CANCELLING!!
Terrible service and horrible warranty. On going issue for 7 months. Sends out technication twice with unrepairable conclusion. Most difficult time getting replacement/store credit on defective item.
after too many complaints to the store in Mira Mar Rd. , San Diego This is my story on February, 24th 2019, I have purchased one table under $350. 00 with $69. 99 delivery. the Sale Order is 250694370, the sales agent was Robert Rovere. after three days I have added four more chairs to my purchase above, in order to include it on the same delivery day. I had to wait approximately one month to receive the order. the table was damaged such as black stains, the table extension was broken and some areas the paint was faded. out of the four chairs, one backrest's chair was broken which I have returned the same day upon delivery, and the other three chairs had fabric stains as well as leg stains. unfortunately, I have signed the delivery prior to checking items. since I have purchased it from a well-known company that respects her name and her customers, I did not think it would be such a challenge to receive proper customer service. the delivery guy suggested to contact the store and ask for a technician to fix and repair all three chairs. I have called to make a technician appointment and I was told a technician will arrive in three weeks time. I could not wait three weeks to get three chairs to be repaired as I needed to use them. due to technician delay, I wanted to return all three and I was told since I signed the delivery form, the store policy does not allow to exchange or return a purchase. I have called the manufacturer since the response was absolutely unacceptable since I had multiple damages on a new purchase. surprisingly, I have received the same answer above, that the manufacturer can not assist me and I should call the store directly since each store has different policies. I have called Customer Service Care at the store, and a lady named Sam informed again, that since the delivery form was signed, there was nothing she could have done to help me. it has been such a long and frustrating journey, so I send my husband to the store. my husband spoke to the store manager and he received the same answer, that nothing can't be done at this point. due to the ongoing poor customer service. as of today, I still have damaged three chairs. I feel as I was misled by a nationwide company with very insulting customer service. prior purchasing, the customer service attitude was totally different from being an unhappy customer after the purchase. I have spent $882. 00 for cheap items and a below average customer service. I am being ignored and neglected the moment I signed the form. I wish I did not enter your store from the first place. all I want is to get the money back on the chairs and keep the table. I would like to put this to rest for the fifth time a delivery arrives with damages. Don't go to this store to buy your furniture and don't believe them !!! also my next step it's to complain in the BBB!
If you want experience the worst an rudest customer service you should go and talk to the sales manager in this store. I just had one today after I told him that I waited for 45 days after my order date and my sofa has not arrived yet and its a week past my promised delivery date. He gave a new delivery date which was after my house warming event which I was not interested. I gave him an option that I will pick up my sofa from the San Bernardino which is 2 hrs from my place and he obliged. He refunded $300 because I paid $200 for delivery and he gave another $100 for me picking up the sofa from warehouse but I insisted him to give an other $100 because I have to hire a truck and fill gas to pick up from warehouse. After long argument he gave 2 $50 store credit cards. My actual order was for $3000 and it had 10 items. Some of the items were delivered on June 2nd. Since the Sofa was not delivered on that day I was not sure If the lamps that was delivered will look good or not. I called Ashley customer service and they said that I can return it at the store once the sofa was delivered. Even though the sofa was not delivered yet I made a decision to return the lamps because it occupied a lot of space in the living room. The angry sales manager started to accuse me that today I will return the lamp and tomorrow I will return the sofa and all the items that I purchased one by one. He kept on arguing that he refunded me $300 and I have to Thank him for that. He failed to understand that as a good customer I paid the total bill $3000 in full and I am putting my effort and time to pick it up myself the day before my house warming ceremony. If at all I have to purchase or recommend furnitures I will not go for Ashley because they customer service and delivery sucks. If at all I have to go to Ashley I will not go to this store because I don't to see that sales manager again.
Humayun is the ABSOLUTE BEST! We recently moved to a new apartment and needed a new living room set. We went for the 14 piece living room set-- therefore I ran around the store collecting rugs and table to see how they would look with the couch we wanted. Humayun was so nice and moved and carried what he could. He definitely went above and beyond what I could ever ask for! If we ever need any furniture we will go to him!
If I could give less than ONE STAR I would. Worst ever customer service and they don't stand behind their Cheap Products. Don't waste your money shopping there
Can't even get someone to answer the phone, very frustrating. They lost my business.
Terrible customer service response time. I went into the store to cancel an order, but didn't have my husband's card on me to be able to get the refund. I was told to call when I got home with the card info and they would be able to complete the refund over the phone. It is now 3 full days later, and I have called many times each day and they NEVER answer. Someone eventually answers from an operating service, but they don't work at that store and are unable to help, besides writing emails to the store in hopes someone will return my call. After 3 emails sent by the operators, I still have not received a call back and have now been on hold with Ashley Headquarters for 21 minutes and counting. I would NEVER shop at this store again because of this.
I'm so fed up. I will never purchase from Ashley again. The furniture is beautiful but I was mislead on the protection plan I purchased. What I was told everything was covered and it is absolutely not. I had another issue with a dining chair that was not covered and another that was covered. It was a huge hassle to get it replaced. It finally was and Ashley contacted me for delivery of the replacement chair for today. I never got a time frame so I called Ashley Customer Service this morning. Somehow, my delivery was changed to some random person and his address. She girl corrected it to my name and address but now it can't be delivered until next Monday. What the heck Ashley??? What would of happened if my delivery was made to some random person, I'm sure I would have been out my chair. Never again Ashley!!! My husband and I were recently at an Ashley Store. We are buying our dream home and need new furniture. While in the store, a sales person was telling a poor man that the protection plan covers everything. I wanted so badly to tell him that she was giving him incorrect information. I feel guilty not telling him. After all this, my husband and I just talked and we will be getting our livingroom set, three bedroom sets, and patio set from a different furniture store.
I have tried 5 times to speak to a rep from this store. I have been able to speak to anyone. Calls all get routed to a call center to which they then say I need to call the store. I spoke to a "manager" at the call center who wither lied about their name or gave me someone else's number. They stated they would e-mail the store and forward me the same email i have not received anything. I called the direct number I was given and the name on the voicemail is not the "manager's i spoke to.
Shameful! I received a piece as a gift from my partner and we were waiting 3 days for the delivery. On the third day which was today the couch was missing the third piece! I'm so fed up with this place by now! Disgusted!
Got a sofa
Good experience! Nice selection of items for just about anything you need in your home. Salesman was helpful front start to finish. Parking is good but the main street this place is on traffic is chaotic and getting in and out onto the road can be dangerous. Another issue I had was with using an Ashley Furniture credit card from out of state and was unable to use.
Scar’s House!!
A lot of selection
We waited for over 30 minutes without even a greeting. Will not return & do not recommend this location. Can't even say poor customer service When not even a smile was provided.
DONT DONT DONT order from this company. The WORST experience we have ever had and it's not even over yet. I will update this review once complete but summary. . . Took a month to get an in stock item delivered. They don't allow it to be picked up at a store. damaged. this is where the nightmare starts with customer service. I IMPLORE people as we loved their products as well. . . DO NOT ORDER. customer service is horrible, rude and hung up on me the first time after cursing at me. I will add the rest shortly.
Sales people are rude when i was trying to buy something less than 50$ but Carlos in customer service helped me pruchese it since the sales reps did not even bother with me.
I usually hate furniture shopping at the major furniture stores. I understand it's a high pressure sales position as a commission based employee myself, but that doesn't make it anymore enjoyable for me going in. We had been to about 3 other major stores (mor, Jerome's and living spaces) and none of the sectional couches really stuck out to me. I saw one online and thought we would see it in person and we fell in love ! But the price was almost double what we saw online. Well, shout out to the consultant Bob Kelly because he made the entire process seamless for us. He honored the pricing we found online without hesitation, drew all the measurements out for me as I was nervous about how it would fit in the space we have and was extremely pleasant to deal with. We are going to be in the market soon for a new dining set and will definitely reach out to him again. Thank you Bob for being such a joy and really caring to listen to what we wanted as customers instead of using high pressure tactics, your customer service didn't go unnoticed!
HORRIBLE customer service @AshleyHomeStore. I bought a brand new bedroom set on May 10 (which I love) but the night stand drawer was broken. Called the very next day and after 3 more phone calls and a week gone by my husband finally talked to someone. They're sending someone out to LOOK at it on 5/31. All I would like is a new nightstand. . . just deliver it. I shouldn't have to wait over a month.
Terrible Service!!!! Purchased a Couch and Recliner on Saturday, set up and PAID for Delivery for Tuesday . . . I get a call Monday morning confirming the delivery and they have the wrong address: (When I KNOW I put my new address on the paperwork because I had to verify it on my phone) . . . Long story short, 8am they are aware it's the wrong address and will change it and send me new confirmation. . . 2:30pm another call confirming the delivery - with the wrong address STILL. . I call and tell them it's still wrong , now she says they will change it but they can't have it delivered Tuesday because that route is already full . . . now I'm waiting till Thursday, taking a day off work early because somebody doesn't/didn't know how to update/transfer the information on the paperwork to the system properly . . the sales reps are too worried about making as many sales as they can, rather then double checking their work . . . my 3rd MAJOR purchase with Ashley and I'm very upset with this location . . . smh
DO NOT BUY FROM HERE!!!! Customer service is horrible and follow-up is worse! Right hand does not know what the left is doing! unbeliveable! Still waiting for the store credit for 2 weeks!!! Will never buy here ever again. Take your money to High Point.
If I could give a 0 I would. Terrible customer service. Guy even told me Mor is better.... lol no words
I'm not one to complain, if anything, I'd like to talk more about the good things in places with friends and family. I enjoy giving recommendations so that others can possibly have the same enjoyable experience. In this case, I have to make an exception. My fiance and I were looking for a new sofa/sectional and a mattress. The highlight of our experience at Ashley's furniture is the fact that they greeted us at the door and took their time to make sure we were looking for what we needed. Craig, the sales associate, got some information about us and showed a few sofa options. It definitely felt like they really wanted us to get what we were looking for by asking us questions and going off on our expressions. As we did not decide on a sofa, Craig and his manager, Mark, showed us a couple Tempur-pedic mattresses. They boasted that Ashley's furniture was the best in America and that they were the only furniture store to sell Tempur-pedics. They allowed us to take our time testing the few mattresses they showed us. When all was said and done, my fiance and I decided to purchase one of the Tempur-pedics. We had shown the manager the type of bed frame we have and he recommended we purchase the "low' bed foundation. A few thousand dollars later, the purchase was finalized and the delivery was scheduled. A few days go by and we our delivery arrives. The delivery men set the bed foundation and mattress on our bed frame and that was the end with Ashley's furniture. . . . LITERALLY. My fiance and I realized that the bed foundation was not suitable for our bed frame. Therefore, we decided to give them a call for information on exchanging it. After speaking to the first representative, she recommended that we exhanage to the ultra low foundation. We asked if it would be possible to make the exchange, but in turn we got a bit of a run around and expressed that someone will be in contact with us. After not hearing back, we would call a couple more times to speak with someone to make not a return, but an exchange. We were not trying to make a full return, we simply wanted to exchange out the foundation only. Another representative suggested that we speak with a manager regarding our situation, but the manager was not available at that moment. They took note of our number and assured that we would be contacted. . . still no phone call. My finace had called a few times, even asked for the manager, which was suggested that we do. While talking with one of the representatives, she may have taken my fiance's question to offensive as he asked to speak with the manager because with an attitude she replied and asked what my fiance wanted. Unable to count the amount of times and people we have spoke with, if at this point was even possible, they could of simply told us that they were unable to make the exchange and possibly refer to a written exchange/return policy. There is no information on their website that mentions the fact that we would be unable to make the exchange. In conclusion, make sure that when you go to Ashley's furniture you do not expect the experts to have the right information. I am fairly displeased with the costumer service with Ashley's furniture. After making a purchase at their company, you would think that your service would be appreciated but that is not the case. Have your information before heading to the store. Or better yet, possibly giving another store a chance before going to Ashley's.
Excellent service! My girlfriend and I went in looking for a sleeper sectional and Frank Ortiz and the manager were extremely helpful and accommodating in finding the right couch. And even better, it was available for delivery in 2 days!
Mom and I went to buy small dining room tables for our respective places. We knew exactly what we wanted. I do believe our sales person was struggling with the computer program that day which is why it took so long. As far as delivery, I received a phone call and a text regarding my delivery 2 days in advance. I was told my time window the night before. The delivery team arrived within that window and efficiently set up my table and removed all packing material. My only complaint was they didn't call 30 minutes in advance saying they were coming. My furniture was not damaged, I received the product I wanted. It all worked out. I don't necessarily blame the sales person for his struggles with the computer system. (that's a software issue). I do love the table and chairs that I received.
One star for the help that we did get from them when we spent over 4 thousand dollars for furniture here and negative 4 stars for the help we got afterwards. I spoke to a lady that was rude over the phone when all I wanted to do was talk to a manager. We received our furniture Thursday and the foundation was way too tall for our set up. I called the day after everything was delivered and all I wanted was to exchange the foundation. According to their website you have 3 days to a week to make any exchanges or returns if you're unhappy with anything. But all I have been getting was the run around. It's not like we want our money back, all we want to do is an exchange. . . but they keep on telling us they're call us back but nothing. Please be careful and just save yourself from their bs and shop somewhere else. 4 thousand dollar may not seem like anything to them but it's a lot of money. I strongly recommend you save your time and hard earn money at another establishment besides this place.
Ashley HomeStore is an embarraresment of store! We bought our furniture on March 16 and we have not received anything yet. Our new schedule date (this is the 4th time they have changed it) is in June and it is not guaranteed!!!! They are taking more than 3 months to provide our furniture and it can even be more! This is unacceptable service. We would not have bought anything there if they had told us it was going to take more than 3 months. . they are not honest with the client. They take their money quickly but dont deliver. Safe your time, money, and an unpleasant experience. BUY SOMEWHERE ELSE!
Aida was very helpful and professional salesperson. Thank you from Zulia and Ulia.
Bought two nightstands at the store and got them delivered. Only received one and it was broken. Customer service was horrible! I tried calling throughout the day for several days and was left on hold or told that they would call me back, no one ever called me back. Had to drive 34 minutes to the store just to talk to someone about damage to the furniture I received.
Bought thousands of dollars worth of furniture got charged thousands of dollars two separate times. Was told that a refund was issued, that was a lie. 31 days after the transaction they finally admitted they had charged me twice and refunded me thousands of dollars. I will not be purchasing furniture from Ashley's home store in Miramar again.
The worst product ever APK 3 piece sectional springs went through the seat pad deck liner less than year and a half additional 5 year warranty from furniture pro will not cover this Ashley would not back up their product had to purchase a new center piece Miramar management discounted should not have had to purchase this $3,000 piece of s---t Ashley will not get any more business from us. . . . . Beware their warranty only covers visible surfaces . . . Respectfully an unhappy costumer
If u want so much trouble of everything regarding refund and delivery failures this is the store to buy . It's all Cause frustration on this company from corporate to head office to original store where u bought ur item! Ashley furniture is s bad news!
The worst product ever APK 3 piece sectional springs went through the seat pad deck liner less than year and a half additional 5 year warranty from furniture pro will not cover this Ashley would not back up their product had to purchase a new center piece Miramar management discounted should not have had to purchase this $3,000 piece of s---t Ashley will not get any more business from us. . . . . Beware their warranty only covers visible surfaces . . . Respectfully an unhappy costumer. . .
They are fake and miss the part also lying for a deal!!!!
A few things about Ashley Furniture. 1) You really have to do some investigation into what you are paying for a furniture item here. There is one price if you pay cash outright and a different price if you use 12, 24, 36 or 60 month financing. All well and good as you are paying for the financing one way or another, nothing is free. The problem here is the company that backs their Ashley Advantage credit card is not a company you wish to align yourself with. . . . see below. 2) The company that they use to finance consumer purchases Synchrony Bank is not a company that I recommend aligning yourself with. Finance your furniture using ANY other credit. I financed a dining room table and chairs . . . about 2,000 with the Ashley Advantage card. I paid the balance off in a year with no late payments. Recently a bought a home and a second car. With no warning whatsoever, the company closed my zero balance account. The way that this hurts me is it reduces my available credit, thus hurting my credit score. A nice thanks for doing business with them. I have accounts with Citibank, American Express, Capital One, Bank of America and Chase. None of these companies have closed my accounts. What scum bags. 3) Don't do business with Ashley Furniture or Synchrony Bank. Both companies are deceptive and when lend you an umbrella when the sun is shining but they will ask for it back when it looks cloudy outside.
Simplified: bought furniture, movers dropped furniture, bunches broken, store says they will send new ones, eight months later still no furniture and getting ghosted worse than my tinder profile when I call. Unfortunately this is my first and only once star rating I’ve EVER given. While I was impressed by our service that we experienced with more than one of their employees, I can’t say the same for their management. A while back I was in for a guest bedroom set. We found one that would go perfectly, which was the last model they had and happened to be on sale! Sounds great right!? Anyhow, made the purchase and had it all set up for delivery. It took some time but their delivery guys showed up and started loading it. While they we’re loading the largest dresser, they haven’t secured the drawers and all of them fell out causing them to drop all of the drawers and the dresser! Then the falling dresser caused another smaller dresser already in the truck to fall! It was an honest accident, I get it! Here where the headache begins. We go back in and tell them what happened and that about 7 drawers and both dressers were damaged pretty badly. The response was pretty upsetting. Their defense was that since it was the last model, it was sold as is and there was nothing they could do about it.... ARE YOU KIDDING ME! I bought it in perfect condition and THEY dropped it, that’s definitely not how I bought it! Anyways after talking to about four different people I finally had drawers and a dresser ordered for no additional cost. Fast foward a eight months. No drawers or dresser. Countless calls go unanswered and when I do get through to someone it’s a “I’ll have someone call you back.” You know what happens then. Even after a store visit about a week after they said everything was supposed to get to my home, all they could tell me was it was on order.
I bought my wife a 4 piece wall entertainment center as a anniversary gift back on February 26, 2019 & it was delivered to our house the next week. But on the day it was delivered my wife & I had noticed some scratches, dents & chip on some areas. A big chip on the front lower corner of the TV stand, Straches on the sliding doors, metal parts, on one tower, and one of the shelve is crack on one tower. We told the delivery personnel right away & they called it in, on the spot. Ashley Furniture then scheduled a tech to come to the house & verify the damages. The tech then declared it not fixable and had to be exchanged. After the tech Ashley Furniture then scheduled a even exchange 6 times. 3 of those times they've tried to delivered a even exchange with another damage parts & 3 times they've came with partial parts. Today is now April 23, 2019 and this issue still haven't been resolved. My wife & I have been driving back & forth to the store numerous time's located in Miramar, CA that's miles away from where we live in Otay Mesa, CA. And each time's we've spoked with store supervisor/manager & I have also been in contact with the warehouse manager (David) and his supervisor's in the Colton, CA warehouse. They have been giving us false promises & we still have not received a undamaged material & the issue is still not resolved, again my wife & I purchased this 4 piece wall entertainment center on February 26, 2019 & today is now April 23, 2019. I don't know what kind of management Ashley Furniture hires but this is the most worst experience my wife & I had dealing with a furniture store.
I had bought my wife a 4 piece wall entertainment center as a anniversary gift back on February 26, 2019 & it was delivered to our house the next week. But on the day it was delivered my wife & I had noticed some scratches, dents & chip on some areas. A big chip on the front lower corner of the TV stand, Straches on the sliding doors, metal parts, on one tower, and one of the shelve is crack on one tower. We told the delivery personnel right away & they called it in, on the spot. Ashley Furniture then scheduled a tech to come to the house & verify the damages. The tech then declared it not fixable and had to be exchanged. After the tech Ashley Furniture then scheduled a even exchange 6 times. 3 of those times they've tried to delivered a even exchange with another damage parts & 3 times they've came with partial parts. Today is now April 23, 2019 and this issue still haven't been resolved. My wife & I have been driving back & forth to the store numerous time's located in Miramar, CA that's miles away from where we live in Otay Mesa, CA. And each time's we've spoked with store supervisor/manager & I have also been in contact with the warehouse manager (David) and his supervisor's in the Colton, CA warehouse. They have been giving us false promises & we still have not received a undamaged material & the issue is still not resolved, again my wife & I purchased this 4 piece wall entertainment center on February 26, 2019 & today is now April 23, 2019. I don't know what kind of management Ashley Furniture hires but this is the most worst experience my wife & I had dealing with a furniture store.
I had bought my wife a 4 piece wall entertainment center as a anniversary gift back on February 26, 2019 & it was delivered to our house the next week. But on the day it was delivered my wife & I had noticed some scratches, dents & chip on some areas. A big chip on the front lower corner of the TV stand, Straches on the sliding doors, metal parts, on one tower, and one of the shelve is crack on one tower. We told the delivery personnel right away & they called it in, on the spot. Ashley Furniture then scheduled a tech to come to the house & verify the damages. The tech then declared it not fixable and had to be exchanged. After the tech Ashley Furniture then scheduled a even exchange 6 times. 3 of those times they've tried to delivered a even exchange with another damage parts & 3 times they've came with partial parts. Today is now April 23, 2019 and this issue still haven't been resolved. My wife & I have been driving back & forth to the store numerous time's located in Miramar, CA that's miles away from where we live in Otay Mesa, CA. And each time's we've spoked with store supervisor/manager & I have also been in contact with the warehouse manager (David) and his supervisor's in the Colton, CA warehouse. They have been giving us false promises & we still have not received a undamaged material & the issue is still not resolved, again my wife & I purchased this 4 piece wall entertainment center on February 26, 2019 & today is now April 23, 2019. I don't know what kind of management Ashley Furniture hires but this is the most worst experience my wife & I had dealing with a furniture store.
Nice selection
I like some of the items they offer bit I wish they had a everyday price. And NO I dont want to join your club for $30 That was the last straw. GOODBYE!!
I wanted the bed with the storage drawers but the sales lady entered the wrong item without drawers. After delivery and set up I realized the drawer was missing. Now they won't let me return because I signed for the items which the sales lady said I would be able to do. Worse than a used car salesman. :-(
(Translated by Google) A very large place with a lot of furniture and they are all very friendly (Original) Un lugar muy grande con mucha variedad de muebles y todos son muy amables
THIS PLACE IS AWFUL! Run like you have never run before!!! They have NO customer service, no one in store to help, terrible return service, god awful delivery service program (you work for the customer right? Why am I working around YOUR schedule). They are awful! RUN RUN RUN away to another store. Don't let the discount prices fool you. Took my 6 months to get a refund for a broken delivery item (called nearly EVERY DAY) and no one would follow up or would mess up my order. Had people showing up to my house unannounced and changing the story all the time.
We had a problem with one of our orders and I could tell already it was going to be a hassle to resolve. But thanks to Matt and David, everything worked out!!! Great customer service!
Many selections. Nice design. Reasonable price. Good service.
Horrible customer service. I regret so much that we purchased the couch there. Nobody care there and nobody answers the phone. I tried to call regarding my order for 4 hour 47 times and no response
Zac was amazing and an excellent help! Thank you for everything!!!
We purchased furniture from the store in Webster Texas. We were told the our furniture was on back order but the would try to get it to us on the first of April instead of the 9. Well we never got the call that we would get it early. Mind you the first would have put us at waiting a little over 2 weeks. The 9 would make it almost a month. They took our first payment and processed that so we kept our end of the bargain. Paying for something we have not received yet seemed pretty scary. We finally get the conformation call and email that our furniture would in fact be delivered on the 9. Well here it is the 9 and we just got a call that now it would possibly be the 11. This is by far the worst company we could have chosen to get furniture from. We have made 2 payments and have received nothing. Not a call from the salesman. So now we have to get our attorney involved to get our money back just so we might be able to get furniture elsewhere before Easter. I would hope that the company will look into this and fix the problem. Why sell something you don't have or can't get.
When I first entered the store I was very impressed by how big the store was but also a bit intimidated at the amount of furniture that was in there. I was looking for an oversized chair for my wife and my room. Lisa came up and asked if I needed help and I told her what I was looking for. She was extreamly knowledgable and knew exactly where all the different oversized chairs were. We ended up buying 1 from her and overall the entire experience was very enjoyable.
worst service ever and tara was no help. i guess you deal with ups when you purchase their furniture, that says a lot about their business. please don't purchase their furniture.
I generally agree with 2 things about Ashley. First, their warranty is crap as they would not fix or would stop responding to your calls after a while. Second, the quality of their products very poor but you'd realize it only after using it. I have 80% of my furniture purchased there and I am extra careful with handling it and it is falling apart (dressers pullers break, drawers falling apart, flabby chairs on kitchen tables, upholstery of couches don't stand even water stains and underneath of it falling off, etc). As the consumer, we tend to praise Made in America products but though their furniture is locally made, the overall quality is more close to Made in China
It has been over a month and I still haven't received my refund!!! I call every week and they keep saying it's processed and "they don't know why I don't have it" well I don't so fix it!!!! Wish I could give negative stars. NEVER GO HERE.
Parking was good and the store showroom was busy. Our sales rep took the time to help us on our purchase. We came back and got our livingroom set. Thank you LISA!
First off, they offer deals in the ad that are not in the store, nor available for order. Second, they have a showroom full sales people and the only greeting on the entire store was from the cleaning lady. We have purchased the majority of all furniture for my home from Ashley for the past 15 years. This is no longer the case and I will ensure to spread the word of the dissatisfaction to every one I encounter.
Very upset with the customer service. Husband and I purchased 3600 dollars in furniture. We were told we would not get a statement until furniture was delivered. We told the sales associate the new home will not be completed until June. We ended up getting a statement and it wasn't even for the same amount. Statement balance was 2174. So I'm not even sure how these amounts are different. Manager and associates are worthless and don't even want to deal with customers. Seriously considering cancelling our order but really trying to get this cleared up because of the good deal we got. We will see what happens. Hoping business reads this and starts to somewhat cares.
I ordered a king Bed with Mattress. Delivery and set up which I paid for was done yesterday. The frame arrived with no mattress. The delivery drivers said it comes with no mattress, which I have already paid for. When customer service called me over this I was told the mattress ships separately and I would not get for nearly a month. Unacceptable. Bait and switch. I was expecting to be sleeping in my new bed but now have to wait for weeks to come. Very dissatisfied. Too may othe furniture stores to do business with as I was planning on purchasing 2 more rooms.
I would like to start off by saying that my buying experience started bad the moment I walked in. I had seen the dinning set I wanted online but wanted to see it in person. First nobody even bother helping or even asking if everything as ok. Maybe I look young (29 years old ) to think I am serious to buy? Finally Chris was the only one that approached me and offered to help. It was an easy sale I knew what I wanted he processed the transaction and I went on my way. Fast forward to the delivery date and time. . . I get a text about delivery window. I called customer service to see if there were other windows available and i am told the window is not accurate and this is an "all day commitment" not because the text states a 4 hr window means they will be there at that time. Table and 4 chairs were delivered no issues. The bench was on backed order and not available for delivery until April 6th. Chris advice me to call in a week or two after the purchase day and double check the availability and possibly change the delivery date if the bench was in-stock before. Fast forward 2 weeks later, i called the local store explained I had purchased a dining set but the bench was not in stock and was scheduled for delivery on April 6th and wanted to see if I it was available now possibly changing the delivery date. She (representative) didn't even let me finish talking when she said "it's not, the 6th it's the soonest" seriously? I was calling from my office phone which it wasn't provided during the purchase process, how did she know who I was? order number? Or what bench I was talking about? Chris gave me an excellent service he was the best! Knowledgeable, nice, polite and not pushy at all. But the way the store run their business and because of customer service I will never ever buy from them again. They care about the same and that's it. they not only hurt their business but lose clients and the only people hurt in this are sales employees because they work by commission. At this point I just want my bench delivered and will definitely find a different place to buy, not like I'm getting the greatest deal either way as everything is so overpriced.
Had a really great experience working with Santez at the Ashley HomeStore showroom in Miramar. He was friendly and informative but definitely not pushy. When time came for our purchase, he was able to get us the best possible price and scheduled our delivery. Our couch and rug arrived 3 days later and we couldn't be happier! The delivery team was fast and careful and had everything set up in about 10 minutes. Really great service, I would recommend them!
Lots of options.
HORRIBLE! THEY DELIVERED BROKEN FURNITURE GLUED TOGETHER!! Absolute worst experience with this company. After they delivered our furniture and all the drawers fell out, we found out by looking inside that they had hot-glued two broken pieces together and tried to sell it as new! Once they finally approved to replace the furniture, it took them 6 WEEKS to get it to us. They delivered to the wrong address and put it on the wrong truck and rescheduled with us 5 times. I should have looked at the other reviews before buying from this company. Will never be shopping here again.
Bad service , I got charges double called managment spoke to Mayra she could not get back in touch with for the past month called back again tried to speak to someone above Mayra, apparently Marck was to call after a meeting and never called back. this has been for the past 3 months ,I had file a dispute at the bank because they do not care about there customers. DO NOT SHOP AT THIS STORE MIRAMAR SAN DIEGO
My name is Pedro Gonzalez. Viviana and I purchased furniture a month ago. As the remodel in our home changed colors, we had to call and cancel the delivery for selected item - we requested a cancellation on March 6, 2019; we were told it would be cancelled and was not. Today is March 19, still no refund, still getting the run around, and low and behold we received a call to schedule delivery of our items. How can we receive a call to scheduled delivery if the items were cancelled 2 weeks ago? Still trying to get the items cancelled over the phone. Why should we have to go to the store which is 25 minutes away for something that can be done over the phone?
Stephanie and Robert at the Miramar Rd. location were wonderful and a huge help. If I had to rate solely on my experience in the store it would easily be 5 stars. Unfortunately the men who delivered my couch left a large scrape/paint chip and dent in my wall.
The people were great Don helped us he asked us a price range and kept us close to it never once did he try selling us on anything. He wasn't lurking around like a shark he gave us our space to look around and decide ourselves great sales person. Down side to Ashley's is you buy your furniture and have to wait a month to get it. I even offered to buy the stores display a d the manager said no bc they would have to wait for another one to ship before they could sell the item ok I understand but it's ok for your customers that spent thousands of dollars to wait. Then I went in a week later for a mattress and the guy I had this time was putting everyone down. I told him my price range he took me to the most expensive beds they had and was following us around like a lost dog then snuck in a mattress protector on the bill. Then jokingly said I just bought a sectional for 2500 could I get a deal on the bed or frame? His response was I dont give deals unless you buy everything at once then went on to ask me if I was sure I could afford it. I was Wlwishing I had the new guy Don again.
I recently purchased my living room set this past Sunday and I had a great experience with Zac, he was knowledgeable about every item I was interested in from the fabric to how it was made to the warrantees. Also this was a good experience I didn’t feel like someone was selling me something or annoyed by me because I had a lots of questions, it was a good and fun experience. I definitely recommend Ashley‘s furniture in Miramar and Zac and my sales associate . 2 thumbs up 👍🏼
Shopped here Friday and was greeted by Nabil. He was awesome did not bother us. He checked in and gave us input on what colors would work good with out floors. Just got my delivery today and everything is perfect. Thank you!
Furniture is low quality once you start using it, you can't sit on the ottoman feet only or it gets out of shape & not covered within 2 mths. Their insurance policy $799. 99 you buy is a rip off nothing is ever covered
Horrible! We purchased furniture from here afew weeks ago and recieved 3 defectoce pieces. They had puncture whole, exposed wood, and malfunctioning recliners. Within 30 minutes after delivery i requested an even ecchange. They then reniged on that agreement and have instead forced me to allow a tecnhician come and address the many issues, which is a 2 week wait. Im 8 months pregnant and getting the runaround because the furniture they delivered ia defective.
Purchased a reclining sofa and cane home to find out I was charged double the price than sold online. Terrible quality, stiff and uncomfortable. Nothing at all like the showroom model. Very dissatisfied and a major rip off
Great experience and Johnny was very helpful and knowledgeable. We will go back for future purchases.
I am recently retired as a 12/31/2018. After much research, to replace our queen bed with a king to enjoy my retirement, and now a reduced income. We walked into the Ashley store on Miramar Road. We were met immediately by John Vazquez who was very helpful and not at all pushy. We purchased a beautiful Porter king bed and a Tempur Pedic (high end mattress). We paid cash and the bed was delivered in a couple of days. After sleeping on the new mattress, or i should say, not getting any sleep on the new mattress (like sleeping on the tile floor), the next day I went back to the store to talk with the salesman about exchanging the mattress. He took me to the floor manager and the manager told me that I would have to wait 30 days and then there was a process to return the mattress; an appointment would be set to have someone come to our home to inspect the mattress, take pictures, etc, and the mattress would be exchanged. Well the 30 days has passed and I went to the store only to find the salesman had ended his shift. I went back to the store the next day to find the salesman was on a delivery. I was referred to Sales Manager Mark Smythe who said he would have to get his Regional Manager involved and Mark gave me his business card and told me i would get a call that next day between 11 - 4. Guess what? No phone call! I called Mark this morning but he did not answer. I am going to give him the benefit of the doubt, but I am definitely starting to get the feeling that I am getting the runaround. I hope not, but i am going back to the store again in person today. I am not the kind of customer who returns merchandise, and I understand a mattress takes a little time to break in, but after spending $6,000 plus on a bed and mattress I do not want to spend the rest of my retirement years on a mattress that I cannot get any restorative sleep. I'll keep you posted.
Our sale associate was Lisa Daylo and she was extraordinary! We bought new furniture with great deals! Lisa was very patient and gave great advice on our new furniture! Lisa delivered exceptional customer service and made sure we were always taken care of! We are very excited for our new furniture for our new home! Thank you for all your help Lisa! If you are ever at Ashley’s, make sure you ask for Lisa Daylo cause you’ll be in excellent hands!
Don't buy couches from Ashley it's very low quality and Mishawaka store we purchase (ALL SALE ARE FINAL) and in our case it was defect and they refused to return. We received the couches on Tuesday 1/29/19 and by Friday evening, a cushion on each couch sunk significantly enough to be noticeable upon sitting and to cause lower back pain. The right cushion the love-seat also sunk to the right of the seat. The right cushion on the sofa also has flattened in the leg portion of the recliner. We were assured that these furniture pieces were new and absolutely believe that we were sent defective furniture. I called the Mishawaka Ashley store where we purchased the couches for assistance in addressing this issue and they gave us the 888 number to call. My husband called that number and was told to send photos so the cushions could be replaced. We received defective couches and demand to return them for a full refund. We bought new furniture not furniture that needs service within 4 days of delivery. Even though we have only had the furniture since 4 days, we have had a number of issues with them. In addition to the flattened and distorted seat cushions that we sent on, we have discovered that the more we sit on the couches, the more defects exist. 1. For the sofa, there is noise coming from the middle of the back area for the right seating area, every time one sits there. 2. For that same sofa, the middle area for that same right back seating area looks sunk in. 3. For the sofa left sitting area, when you rest your back, you feel a hard-pointy thing in the middle of the center back. 4. For the love seat, the left seating area also makes noise from the middle of the back when one sits on it.
Johnny was the best! He helped us so much and got us the 5 year warranty included. I will be coming back to purchase from him again!
Had a couch for two years and the material started cracking. My warranty wouldn't cover it. I tried to get the parts to repair it and was told they were not available, even though they are still selling the furniture. I discussed this with the manager of the San Diego store who reassured me that he would help me. I called two weeks later and he had an employee tell me he couldn't help. He would not talk to me. Very unhappy with their service and poor durability of their furniture. Be fareful if you by from Ashley. After a great number of phone calls, Ashley agreed there was a manufacturing defect in my couch and replaced it. Now the loveseat is falling apart. We will see.
Johnny Kasch was very helpful and a pleasure to buy from. He gave us a great deal on a very nice chair with a great warranty.
Johnny Cash was by far the most helpful, knowledgeable, and informative employee I’ve encountered! He gave me a prompt follow up call as well! Thanks to him I am sitting here today in my leather deluxe recliner writing this review. If anyone wants outstanding customer service they should go to Johnny. #cashisking
Overall great experience mainly because of the service my wife and I received by one of the stores salesman. If you’re ever looking to buy furniture stop in and request to speak with Johnny Cash (aka John Kaschura). The process was easy and smooth. His expertise guided us right where we needed to be. He helped us find extactly what we were looking for and made sure our furniture was delivered without a scratch! If we’re ever in need of new furniture again this store will definitely be our first stop!
I recently moved and wanted to do a one-stop-shop store for new furniture, Ashley furniture had everything I wanted to a new bedroom set, livingroom and even a tempurpedic mattress! Ask for Johnny Cash, he was amazing on meeting all of my needs and actually followed through after the sale to make sure the new furniture was built correctly and if i had any problems, which was none! Thank you Johnny and Ashley Furniture for everything and I definitely will purchase again soon!
DO NOT BUY AT THIS PLACE Six months after my living room purchase, both my sofa and loveseat are discoloring. I have called the store about a dozen times in 3 weeks and all I get is the run around. I have requested to speak to a Manager at least 6 times and no manager has called me to this day. No technician has come to see the sofas and no one returns my calls. It’s perfectly clear to me at this time that buying from Ashley is no different than buying from a Craigslist crook.
Nice furniture, but no sales associates approached me to help. I asked someone and they said "they'll be back to help", but never returned. :( I'm a returning customer too!
They have great deals. Negotiate
When entering the store I was greeted by Sara who is very kind and inquired on what I was looking for. She took me right to the three sofa's that were black. That right there told me she was listening to me. I had mentioned to her that was the only color that I would like with no recliner. Throughout the whole process I had a great time and she is a great person to talk to and very understanding of what my needs were. Within 30 minutes I picked out what I wanted and purchased my new couch! Not to mention she offered me 50% off!!! I did not even know about that!! I also met Aida, when I went to pay and she was also very kind and fun. I will tell all the people that I know this is the best place to get your furniture and to ask for Sara. Met David the sales manager on the way out and let him know on what a great and fun experience I had. He also was very kind and really cared that I had a good experience. Again I could not be happier with my shopping experience and I will make an excuse again to shop there soon!!!
We just purchased a house in Luecadia and could not be happier with the furniture we purchased. What was even better was the professionalism, knowledge and overall experience we had with Mark Stanley. Mark was a class act with a sense of humor- who says shopping can't be fun?! Thanks Ashley Homestore and a huge thank you to Mark!
The salespeople are great of course because you're spending thousands of dollars and they want your money. The customer service is awful. When you call the phone number online is just rings and rings then drops. I received two of the same comforter sets and am just trying to get the correct product I ordered and I can't get ahold of anyone. This is unacceptable.
I went in with a clear idea of what I wanted at Ashley's in Miramar. Jaime and his team took amazing care of me in an efficient manner. I'm very appreciative of this sale!
From the first call I made about a sectional I viewed online to my purchase then delivery. . . Jude was friendly, sooo very helpful and attentive. He would return my calls and answered any questions or concerns I had. He even had all my purchase paperwork ready and rearranged his schedule to meet my needs. It was truly a no hassle, great experience. My sectional looks great, great quality, and is sooo comfy! Thank you again Jude!!!
Lisa Daylo is the best sales associate ever!! She was extremely helpful and patient and offered suggestions for styles of furniture that I was looking for. I gave her an idea of what I wanted and she made great recommendations. She showed me around the showroom and wasn’t pushy about selling me just anything to make a sale. She made sure that I was happy with my choices and even when I was indecisive, she didn’t push. I purchased a sofa sleeper, chaise lounger and king size bed frame. The delivery took almost two months which was out of Lisa’s control, but I appreciated Lisa following up with me and giving me a status and checking up on my order for me! I felt like she truly went above and beyond and I would buy here again from Lisa. Thanks so much for helping me furnish my home and making it a home!
HORRIBLE HORRIBLE HORRIBLE!!! Today I came here because I saw a coffee table set that I really liked online so I wanted to see it in person. As soon as I walked in the door, I was bombarded by someone before I could even get all the way through the door. She said "I'll give you 15 minutes to look at everything then I'll be back" Huh? Ok. Once I found the same coffee table set I saw online, she was no where to be found. I waited and sat on the couches near it hoping she, or someone else would approach us. Nope! Finally, I asked this lady, Tisha, if she could grab who was helping us. "She's not here so I can help you, buying the whole living room set?" was Trisha's exact words. Nope just the coffee table set, "oh. . . " she didn't even bother giving us any specs about it, she just wrote down the model # and took us to a register. Ok. She was SOOOOO pushy on the $50 protection plan! She kept repeating it over and over again saying "you're going to want to get that" and when we were saying no, she had a comeback for everything. Tisha was so rude about it and finally I said, it's a distressed coffee table, who cares if there's a couple scratches? That's the reason we're buying distressed! She asked a few more times and we just stopped responding to her about it. Finally comes the price, she says the price and it was WRONG. I said "that's the price with the protection plan, which I specifically said I DIDN'T want!!" She said "you said you did so that's the price" we told her that we didn't want it AGAIN, for the millionth time. Then she fought with us about it! Going back and forth saying "no you said. . . " "I heard you say yes" like lady, who cares what you heard, I'm telling you right now that I don't want it so just take it off!!!! So then she tells the new, correct total, we insert the card and sign and then she said that she has to get a manager because the "POS system failed??" Which she said happens all the time. She calls a manager and nobody comes so she says "well while you wait I'm going to go help someone else" excuse me??? We are your current sale, I'm trying to go home! I'm not going to wait here alone without any knowledge of what's going on and you want to try and go make another sale??? I think the managers name was Mark and he barely spoke, he said "so weird that never happens" but she said it always happens! He said he had to go check the back to see if the transaction went through. . A couple minutes later, he said he didn't see that price come through. So she told us to insert our card again because the transaction never went through, I knew it went through because I signed for it so we checked our online banking to be certain, SHE CHARGED US FOR THE PROTECTION PLAN!!!! She was trying to get us to pay a second time! At that point we were pissed, she was being rude and blunt the entire experience and then she charges us for something we declined! She said she didn't charge that and that our bank was wrong HUH???? Why would my bank be wrong, LOL. Mark even looked at the POS System and said she charged us wrong and she was being rude to him too! We were saying she charged us the wrong price and she kept repeating that I said I wanted the protection plan and that she charged me correctly. She wouldn't back down from that and never apologized for mixing things up. They pulled us over to customer service and Tisha was being SO rude! Raising her voice and talking back with major attitude while the manager (a different one) is standing right there. The manager was just apologizing for her actions and saying they'd refund us the $50 for the wrongly charged protection plan and be done. We were so upset, we decided we wanted to just cancel the whole order. It wasn't until then that he said "well what if I lower the price" I mean, we were so worked up but we really loved that coffee table set. When the manager walked away, a CS associate apologized and said that Tisha was being very rude to us and his face seemed like he wasn't surprised by her actions at all. We ended up only getting $70 off but we really liked the set and it was more so about the customer service experience that made us not want it. We ended up purchasing it because the other manager that helped us seemed like he wanted to try and redeem it but I've seen so many bad reviews on Tisha that the only way I think they can truly redeem themselves is if they fire her A$$! She seems to be a generally rude, disgusting person and if you ever shop there, DO NOT GO TO TISHA!! Now, I'm reading reviews about people who never received their furniture deliveries and never got their refund! My deliver date is an entire week out so, fingers crossed.
Had a horrible experience today. We went in and within 15 minutes decided on a couch (we had seen that one online and wanted to see it in person). Butch was awesome! He helped us right away, but for some reason it took an hour then get the paperwork going after he submitted it to the front desk. They did not treat their sales associate well and I really felt bad for the guy as he was really nice and helped us out. Then, we went to the bathroom. There was no toilet paper, paper towels, or soap. There was water damage in the bathroom and it was really dirty. To top it off as I was walking around the store waiting and trying to keep my 2 boys entertained, I turned a corner and walked into the corner of a bed, which they had covered over by a blanket, so I didn't see it was there. I now have quite a large bruise on my leg.
Review all of the paperwork and and document everything. Avoid Naz and manager Mark. I just recently bought furniture and was disappointed with how it all went down. Not only do they not like rectifying mistakes, but my experience outlined below will show a pattern of mistakes, which is troubling when you factor in how much you're spending there. If you check out Yelp, it confirms the patterns. My experience in the store was excellent. Naz was very personable, and he even went out of his way to make sure I was extremely satisfied with the products we picked out and extended a discount on a rug that wasn't part of the deal. But that experience means nothing when everything afterwards sucked. 1) Naz had explained to me that due to high demand, certain pieces were on back order and would have to be delivered on multiple dates (1/15 & 1/30). My wife and I completely understood since it was a really good deal and decided to still move forward with the purchase. When the first day of delivery came, they got our contact information all wrong (My phone number and the address). This was not a big deal to me at first because mistakes happen and maybe he typed in the information too quickly, plus he got my wife's phone number correct so all that mattered was that they got a hold of us. But when we tried to communicate to the truck driver the correct address, he told my wife "well, sorry we have a busy day and we're not going to be able to get to you today". The address they had was only 15 minutes away!! So I tried to reach out to Naz, since he gave me his cell phone information, and about 20 minutes later, the driver contacted me and told us he was on his way. When they arrived they delivered everything but a throw blanket, that according to our paperwork was supposed to be delivered with the same shipment. 2) We were supposed to be receive the 2nd shipment 2 weeks later (1/30). When that day came, we hadn't heard from anyone and that was odd to me because the first time around they reached out to confirm delivery times. I called Naz the next day (1/31) to find out what happened and he didn't pick up. I did call him on his day off (1/30, the day of the scheduled delivery) so I understood that he did not pick up then but thats when I called the store right at the 10:00am opening time and tried to get a Manager on the phone. The receptionist told me that a manager would give me a call back in 30 minutes as he was opening the store and meeting with employees. Fair enough, so I waited for the call back. It wasn't until I reached out to Naz again around 12pm, asking why no one was getting back to me, when Mark finally called me and advised that the order had not been received and that it was going to take another week (to be delivered 2/6). When I asked him why no one contacted us to let us know, his only words were "I'm sorry for the inconvenience". He started off doing the right thing offering to expedite the throw blanket that we never received and offered a $150 gift card. He then wanted to confirm all of my contact details to ensure that it was correct now and it was still incorrect! After the first delivery, they still had not updated our information, and if he didn't ask to confirm, I assume the same situation would have occurred. I was upset and I then questioned why and how all these mistakes were happening and he just didn't answer me. I got frustrated and asked him if $150 was really worth everything so far and he asked me to calm down because I "was getting a really good deal so I shouldn't be this upset about it". I told him to just send me the stuff. I received the throw blanket as promised but never ever received the gift card. 3) 2/6 came and I didn't hear from anyone until 3pm. Naz called me nervous to let us know that the order was pushed back until 2/11. I explained to him that Mark never sent the gift card he promised and all he said was "well if he said he was going to send it, then he will". My furniture was delivered on 2/11, but I am writing this review on 2/21 and have not received a gift card.
One of the managers, Mark Smythe, is outstanding. He is great at customer services and resolution of any outstanding issues. Ashley Homestore has a star in Mr. Smythe. Cheers, Lee
Avoid Naz and manager Mark. I just recently bought furniture and was disappointed with how it all went down. My experience in the store was excellent. Naz was very personable, and he even went out of his way to make sure I was extremely satisfied with the products we picked out and extended a discount on a rug that wasn't part of the deal. But that experience means nothing when everything afterwards sucked. 1) Naz had explained to me that due to high demand, certain pieces were on back order and would have to be delivered on multiple dates (1/15 & 1/30). My wife and I completely understood since it was a really good deal and decided to still move forward with the purchase. When the first day of delivery came, they got our contact information all wrong (My phone number and the address). This was not a big deal to me at first because mistakes happen and maybe he typed in the information too quickly, plus he got my wife's phone number correct so all that mattered was that they got a hold of us. But when we tried to communicate to the truck driver the correct address, he told my wife "well, sorry we have a busy day and we're not going to be able to get to you today". The address they had was only 15 minutes away!! So I tried to reach out to Naz, since he gave me his cell phone information, and about 20 minutes later, the driver contacted me and told us he was on his way. When they arrived they delivered everything but a throw blanket, that according to our paperwork was supposed to be delivered with the same shipment. 2) We were supposed to be receive the 2nd shipment 2 weeks later (1/30). When that day came, we hadn't heard from anyone and that was odd to me because the first time around they reached out to confirm delivery times. I called Naz the next day (1/31) to find out what happened and he didn't pick up. I did call him on his day off (1/30, the day of the scheduled delivery) so I understood that he did not pick up then but thats when I called the store right at the 10:00am opening time and tried to get a Manager on the phone. The receptionist told me that a manager would give me a call back in 30 minutes as he was opening the store and meeting with employees. Fair enough, so I waited for the call back. It wasn't until I reached out to Naz again around 12pm, asking why no one was getting back to me, when Mark finally called me and advised that the order had not been received and that it was going to take another week (to be delivered 2/6). When I asked him why no one contacted us to let us know, his only words were "I'm sorry for the inconvenience". He started off doing the right thing offering to expedite the throw blanket that we never received and offered a $150 gift card. He then wanted to confirm all of my contact details to ensure that it was correct now and it was still incorrect! After the first delivery, they still had not updated our information, and if he didn't ask to confirm, I assume the same situation would have occurred. I was upset and I then questioned why and how all these mistakes were happening and he just didn't answer me. I got frustrated and asked him if $150 was really worth everything so far and he asked me to calm down because I "was getting a really good deal so I shouldn't be this upset about it". I told him to just send me my stuff. I received the throw blanket as promised but never ever received the gift card. 3) 2/6 came and I didn't hear from anyone until 3pm. Naz called me nervous to let us know that the order was pushed back until 2/11. I explained to him that Mark never sent the gift card he promised and all he said was "well if he said he was going to send it, then he will". My furniture was delivered on 2/11, but I am writing this review on 2/21 and have not received a gift card. I just want the public to be aware that if you do decide to shop here and see a deal thats too hard to pass up, just be sure to review EVERYTHING and document everything. This store clearly doesn't like rectifying mistakes and their lack of attention to detail is troubling considering items in the store can easily exceed $700. I understand typing mistakes can happen but if you read the above you will see that its a pattern of mistakes. I'd recommend for you to take your business elsewhere.
Danielle and Archie were very helpful in finding what I was looking for. Great customer service and very knowledgeable in regards to the showroom. Would definitely like Danielle and Archie to assist me with future visits. Thank you!
Terrible customer service. Listen to the reviews and don't make the same mistake I made. These fraudsters try hard to sell you a warranty but they find everyway to get rid of you when you need service. DO NOT buy from them. Contact the FTC and BBB and file a complaint.
My experience was nothing short of outstanding. From the moment we walked in, our rep Zac Youmans was phenomenal. He explained all the items in great detail, including the various sale promotions. He was attentive and took his time understanding my preferences and requirements. This allowed him to make great suggestions without being pushy. Zac was extremely thorough in going over all of the furniture and mattress options as well as the protection plan. The manager, Dave Leeman, was also incredibly helpful. We were able to quickly understand what the best option would be for me financially and he certainly did not disappoint in working with me to make my purchase seemless. Both Zac and Dave made the entire buying process an absolute pleasure and I would highly recommend this store to anyone looking to furnish their apartment or home.
My experience was nothing short of outstanding. From the moment we walked in, our rep Zac Youmans was phenomenal. He explained all the items in great detail, including the various sale promotions. He was attentive and took his time understanding my preferences and requirements. This allowed him to make great suggestions without being pushy. Zac was extremely thorough in going over all of the furniture and mattress options as well as the protection plan. The manager, Dave Leeman, was also incredibly helpful. We were able to quickly understand what the best option would be for me financially and he certainly did not disappoint in working with me to make my purchase seemless. Both Zac and Dave made the entire buying process an absolute pleasure and I would highly recommend this store to anyone looking to furnish their apartment or home.
Alright... valentines day we visited this location and Zac came to help us right away. He was able to walk me directly to the bedroom set I was looking for. I was a little disappointed by the product in person. I had previously viewed it online. He mentioned that sometimes the photos online aren’t exactly what the products look like in person so definitely check things out in-store before you buy. He then showed us a set that I absolutely fell in love with and was able to strike a deal with the manager to get a few bucks off for us with their current sale. Also, I can not WAIT, for my sparkly throw blanket! I’ll post a picture when it all gets here haha. Thanks Zac, and manager (I cant remember his name but he was a gem and had impeccable taste in shoes) . You both made my day!
Very pleased with the furniture we bought but the overall customer experience has been awful. Our delivery date has been pushed back 3 times and the phone calls we received each time were very unprofessional. The sales people seem not to care about helping you at all after you've made a purchase. Everyone I've spoken with has treated me and my boyfriend like an inconvenience. Look, I get that it gets busy but that's not an excuse to treat customers like carp.
Great variety of furniture. Friendly sales personnel. Good value for the pieces I selected.
My sales lady Lisa is a class act. She gave me top shelf service before during and after my purchase. I will not hesitate to deal with here in the future! G Carter
Affordable prices & helpful, friendly staff
Do not buy furniture from this store! The delivery service is the worst. They send two guys that damaged my door and it still hasn't gotten fixed. They keep giving me the run around. They use a third party to do their deliveries they are not connected to each other so you have to deal with both parties. It's been a nightmare, had I know I would not have bought my couch there! DO NOT SHOP AT ASHLEY IT'S NOT WORTH THE HEADACHE!
Zach is super amazing and made our shopping experience wonderful! Use Zach!!
After reading the reviews, I was reluctant to go in to Ashley’s; however, my experience was Amazing! I was greeted by Tene’ who walked me through the showroom and explained the benefits of purchasing a 14 piece living room set. I left with not just one 14 piece, but two!
Tene was awesome!!
Thank you tisha for your help and time
Such a good experience buying my living room at Ashley Furniture Store. Robert the Sales Associate was very profesional and helpful all the time.
My salesperson , Rob was so helpful and personable. He made the whole shopping experience fun. Great furniture and prices too!
Sierra Pullum is amazing. Super knowledgeable and makes us feel right at home as we contemplate our furnature goals.
We bought are furniture from Ashly store in San Diego great savings and excellent product and service . Tisha was of great service to us she gave us great satisfaction
Absolutely love the Ashley's furnature in Miramar! ..if your coming in for the first time I would HIGHLY RECOMMEND our sales guy, Santez plowden!!! He did an amazing job on helping us furnish our whole home, he was vary helpful with ideas, knowledgeable on Ashley's products and honest in opinion, thank you so so much Santez for all your help we will definitely be back again soon!!!
Sierra is wonderful! ❤️
Sierra was very nice and helpful.
Trisha is so sweet and so helpful definitely go see her at Ashley home store
Rob Revere was extremely helpful and knowledgeable with Ashley products and I am very satisfied with my new furniture!
Thank you Santez plowed for all your help I'm so happy we asked for you!! If your planning to stop by the Miramar location I highly recommend anyone to ask for, Santez plowden!! He was recommended to us by a close friend and I can see why so thanks again Santez!!
Just wanted to say Samantha Cundall is an amazing worker and a very good asset to your team! Very sweet lady and also very helpful
Highly recommend, Santez plowden if your going to the Miramar location... He has a really good eye in design and Gave us a good deal with excellent customer service. 👌🏼👌🏼👌🏼
I had an amazing experience! Samantha with customer service is awesome! She was extremely professional and knew her job inside and out! She alone should get 5 stars!!!
Came into the store not really sure what we were looking for. The sales rep, Rob Rovere, was patient, helped us narrow down the never ending choices until we found what we were really looking for. Thanx Rob, I'm sure we will be back in the future!
I do not typically leave reviews; however, felt the need to after visiting this Ashley Furniture location today. My husband and I recently bought a home and are looking to add a few more signature pieces. We were a little hesitant to visit as sometimes furniture salespeople can be pushy, but Sonia greeted us and made us feel extremely comfortable. We both felt that she was attentive to us, but gave us the space we needed to browse and think without someone hovering over our shoulders. I liked that we were able to give her a budget and she was able to narrow down our overall style and give us options. We will be coming back for some more shopping in the near future. For anyone considering visiting, do so. You will be able to find something in your budget, and they will work for you. Thank you, Sonia and Ashley Furniture for making our experience one of a kind!
My husband and I went to Ashley today 2/12/19 at Miramesa store to look for a new sectional for our house. We were greeted by a very professional, curtious and friendly sales person today and her name is Sonia Sidhu. She showed us numerous options in arrangements, color and pattern options. Ashley has numerous options and after Sonia showed us what is available we were able to take ideas home and make a decision on our purchase. We will be back on the weekend with our decision and we HOPE Sonia will be the person helping us. Ashley and Sonia made this process very easy.
I just want to thanks Tisha for great costumer services !!
Hi folks I really enjoining my furniture Ashley has one of the best selection and service Tisha was so professional,nice and helpful. My next purchase won’t hesitate to give them a call.
Loved this store and my experience there. I felt very welcome and satisfied with my experience. I especially loved the personal attention recieved by Donte.
Experience was top notch! Sierra knows g her stuff..she answered all my questions and was extremely friendly! Totally up beat personality, made me feel so welcomed. A+ service.
Hello, my name is Denise, I just wanted to say thank you so much to Rob Rovere. I came in the get a couch and living room tables. He was very talented in helping me design my new look. I think you've got an amazing decorator. I got the perfect couch, tables and 2 beautiful lamps. Thank you so much. It was such a pleasure to work with Mr. Rovere.
Tisha was very helpful & knowledgeable about the mattress & pillows I was looking at and ended up purchasing. Ask for Tisha if you end up going there.
After visiting several stores, we were ready to give up and just take our chances on line. But then we went to Ashley and Santez helped us. He was a breath of fresh air. So knowledgeable and patient with us. They worked out a great deal. I've never been happier to spend money. Thank you Ashley and a special thanks to Santez.
Archie was great. Made the furniture buying process quick and easy.
We enjoyed working with Tisha and look forward to working with her for continuing purchases and new projects going forward. She knows the product line well and is very responsive. She also endeavored to get us the best pricing and perks where available.
Excellent customer service provided . Tene and Erika great job Thanks
Tene was great. Helped me so much and was so patient with me.
Sierra Pullum was my sales lady, she answered all my questions and was very knowledgeable. She made shopping very easy. I would definitely shop with her again. Thank you Sierra for the awesome experience!!
Love!!! My sectional good quality and a good price$ Tisha was so helpful and knowledgeable she really make it easy for me next time I need more furniture definitely going back to Ashley!!
Tisha is an excellent sales rep. I would totally recommend her !!!
Sierra from the Miramar location was awesome! She made our whole experience super easy and fun.
Sierra Pullum is very aproachable and personable. Working with her was a great experience. She was able to answer all my questions very accurately and anything she didn’t know for sure, she was able to find out in a very quick manner. I highly recommend working with her.
Went into Ashley looking for a new mattress. Was approached by Archie, a very friendly salesperson. I told him that my current foam mattress was old, falling apart, and my back was hurting. He quickly recommended some mattresses that would help with back issues. After trying a memory foam, pillow top, and innerspring, I decided to go with the pillow top. Thanks Archie for all your help, very knowledgeable!
After spending decades on the same mattress, I finally broke down to get a new one. With all the new technology out there, I was clueless on where to even start. Luckily, their salesman Archie was very friendly and helpful. He actually made shopping fun, and not the chore I thought it would be. Hopefully I won't need a new mattress for another couple decades.
My experience at Ashley Furniture on Miramar Road was awesome! If you need to purchase a Tempurpedic, go see Tene’! She gave me my dining room set for an unbelievable price and gift cards!! She is very knowledgeable, friendly, and honest- a true breath of fresh air!! Ask for her! You’ll love her!!
The Ashley Store on Miramar has a great selection of living room furniture. I was greeted by Sonia, her smile was welcoming and she was not shadowing us as we wandered about. I appreciated the space she gave us but was nearby to answer any questions. She listened to our needs, we gave her our budget and did not pressure us. Other stores we visited made us feel uncomfortable & I appreciated her gracious character. I highly recommend asking for Sonia at the Miramar location.
Good selections, but we had to order what we wanted from the website because it wasn't in store to see. They will price match the website.
I went to the Ashley home store today just to look around and the customer service was amazing. I spoke with Archie who was very nice and willing to help me with anything I needed. He showed me around the store and talked with me about the various furniture items that I was interested in. I will be going back to this Ashley store to buy furniture, and I'll will be looking for Archie to help me. :)
Yikes. Super expensive cheaply made furniture.
Bought living room and dining room sets from the Wilmington DE store. Furniture is great, the prices right, but delivery was missing 3 pieces due to the invoice being written up incorrectly. I am now in the 3rd week trying to recover the missing pieces. . . Promised return calls never happen. Messages left are never returned. All I get is lip service. After sales customer service and support sucks!!! I have need of more furniture was intending to return to Ashley. . . Not now!!!. I will take my future business elsewhere. !!!
Excellent experience at Ashley store, with Zac Youmans. He was very helpful and spent enough time explaining and answering all questions. 6 stars!
beware of thier promotions they are a scam and highly rude! manager has no customer service etiquette!! no knowledge of there best selling furniture i had to repeat my self 8 times asking for dining set. they advertise on line prices and the. offer 30% off and no interest but at twice the price of online prices !!! so they get you in store with sale price to find out that is not price and if you want discount you have to pay there made up store prices!! bottom line i got the same dining room set, with special delivery, 3 years no interest through affirm!! for 500. 00 cheaper than they were trying to scam me for with thier fake advertising!! 1stopbedroom, amazon, overstock and many more web sites have ashley furniture and they stick behind the advertised price and have c/c that give u no interest!! avoid this store they are rude, scam, and then get upset at you for asking questions!! manager needs to get fired he is reason i didnt buy, writing this review and end up getting a better deal!!
Purchased a Posturepedic from Ashley Store on Mira Mar Rd. in San Diego CA. and the sales person promised a 30 day trial, after second day of use we went back to the manager and told him that we couldn't sleep and was hurting our muscles, manager (Matt) said it is the policy of the store that we use it for 30 days and after that he will start the return or exchange process. After 30 days, we went back and told him that we really tried adjusting to the new bed but still couldn't and wanted to exchange for a spring based mattress. All we got from them was empty promises, run around and lies. I practically lost 3000 dollars on bed that I can't use and will have to buy.
Zac did an awesome job! We were shopping for a dining room table and with his help found what we were looking for. We will definitely ask for him when we visit again for additional furnishings!
I cancelled an order and requested a new frame/headboard. I was delivered my cancelled order twice in a span of a month. They need to fix their supply chain.
I have been to tons of stores lately looking for something that was cost effective and met my families needs. I was greeted by a young man named Zack and he was able to help me find the perfect item I wanted without trying to oversell me on something I didn’t really need. Even though I had other store I still wanted to look at Zack made me feel so comfortable I didn’t even bother to continue my search. Love the staff here would highly recommend to friends and family.
Our Sales Rep Zac Youmans was very knowledgeable of the furniture, not only was he able to answer all of our questions, but he also listened to what we were looking for. He was extremely pleasant to work with. I would definitely recommend others to shop at your store and for sure ask for Zac. Thank you Tammy
I had a great experience with a guy but the name of Zack Youmans. It should be Zack “You da man.” Because he was so helpful. I’m a generally indecisive person, so most places I shop, the salespeople get bored and leave me to wander. Zack never really left my side and answered all my questions, and I was there for a while. I like the furniture, but it is expensive. He helped me by showing different options to get what I was looking for. Overall, a really great experience!
Zac Youmans was very friendly and helpful. He made my furniture shopping experience very enjoying.
Extremely helpful. Ashley went out of her way to insure we were happy with each step of our order from order to delivery. She was friendly and professional! Couldn’t have asked for more
Overall experience was perfect. Our sales associate Zac was patient and very genuine. Thanks to him we will be long time customers.
Zac has helped me twice now, and I bought all my new furniture from him because of it! Thank you Zac!
I came into the store doing some preliminary shopping. I was greeted by Mark Stanley and I told him what I was looking for but I needed my girlfriend to do anything. I was surprised that I wasn't pushed into something or given the sales beat down. Mark was knowlegeable and gave me any info I asked for. When my girlfriend is ready we will come see Mark again.
Very good and highly recommend Lisa. She was awesome!!!
Wonderful experience on Ashley store in Miramar. When we walk in Aida immediately greeted us and ask what we where looking for. She was so professional and patient and wonderfull smile on her face. She stayed nearby allowing some space for us, she answered all of our questions and she worked around our budget she also helm my son to have wonderful experience in store. We were in store for 3 hours and we ask more than 100 questions from her, she gave us the best answer so my wife and me got to a point and decided to buy mattress and sectional sofa and full size bed and 2 office desk with lots of other stuff. In this 3 hours we had the best service that anyone can have. Aida had smile on her face from the moment that we came in till the end, she was phenomenal I very happy with the kind of service that we got. She gave us the best price I can not say the % because is to high 😉. I will be looking for Aida on my next purchase. Honestly I can write 2 more pages about her, unfortunately I can gave her 5 stars but if it was up to me I gave her 10 stars. Thank you Ashley to having such a wonderful and professional employee on board.
Lisa was so patient with us. We arrived a little before noon to look around and she let us know about the current deals then let us wander while still checking on us every now and then. We felt comfortable the entire time and never felt pressured to make decisions or buy anything. We left to look at the other furniture stores near, but came back a couple hours later. She was still there and helped us again, this time patiently waiting for us to choose what we wanted while we walked up and down the store. She made the experience a hundred times better and we will definitely come back when it is time for us to buy more furniture.
I was looking at Ashley for a new mattress/furniture and Mark Stanley was helping me. Super knowledgeable and patient with me the whole time. When I'm ready to purchase I'm going back to Mark!
My wife and I recently purchased a new sofa and were assisted by Mark Stanley. Usually we are uncomfortable dealing with sales people, but Mark did a fantastic job of helping us out. The assistance he provided us was great, we thought in advance to bring photos of the room, so finding the right match was easy! Thanks Ashley and especially Mark!!
Loved working with Mark Stanley. Very friendly and not a pushy sales person, like most! Trying to decide on which mattress would be best for us!😉
Mark Stanley was very helpful and knowledgeable great experience shopping here. Love this store and working with Mark.
Ordered furniture online was delivered on time and the delivery crew was pleasant, courteous, quick and efficient. Very good experience on delivery. Easy online ordering and the pictures and description were very accurate. Will purchase from Ashley in the future. I do wish they gave an option for pick up as not everyrhing you may purchase needs delivered as the delivery price is a little steep.
We went to Ashley furniture after visiting a number of furniture stores and were impressed by their range and quality. However service was variable on our several visits there and it is important to get a good advisor. On our last visit we were lucky to be looked after by Tameen who spent time, was not pushy, explained all the steps in purchase and worked with his managers to get the best prices which included the weekend special discounts and price match for each item. Overall left happy and felt valued as customers once we met the right salesperson.
Good selection of furniture & sales person very friendly & professional.
One of the worst buying experiences I've ever encountered. Let me explain. I was in the market for a couch, found one that me and my wife liked then proceeded to purchase it for around $800 plus the couch protection for $50 more and a delivery charge of $70. The movers arrived at my apartment two days later with a fully packaged brand new couch. Upon arrival the two movers first told me that I live on the 3rd floor and they can only deliver to the 2nd floor and below. Ridiculous!!! I told them that's not what Ashley has told me and they need to move my couch. First excuse out of the way the mover then begins to make accuses of how the couch can not fit thru my door. This is wear it gets slimy, the mover then offers to put ropes on my couch and pull it up my 3rd floor balcony for the low cost of $150 under the table of course. How are you going to refuse delivery up the stairs but then offer to pull it up my balcony risking the safety of people around not to mention the damage risk a sleeper sofa poses to my balcony. They outright refused to even try to deliver my couch and didn't even unload it from the truck, people take off work for these things. Two days later we have different movers come with the same couch. These movers are better and bring to my attention that the couch they have is not in any packaging. This is strange because I'm supposed to be receiving a brand new couch. I began to inspect the couch and found that the fabric underneath was torn and there were staples missing. Also the corner bottom of the couch was shredded it looks like someone pushed it along a concrete floor with no protection. I call the warehouse and a lady begins to tell me that the couch is not supposed to come delivered in plastic or a box. I tell her idk if she's lying to me or what because the first time it was delivered it was 100 percent wrapped in plastic and in a box, also the movers confirmed that every couch comes in plastic so it's not damaged in the move. Again I refuse delivery and head to Ashley's. We are informed that we can pick out a smaller couch and they will honor a half off special and give us the difference for the cheaper couch. We pick a couch a small ikea quality couch advertised at 750 plus our 50% off so it should be like $400. We get to the register thinking ok it's a less quality smaller couch but we are getting an amazing deal for all of our trouble and time off work. The sales person then tells us that it's going to come out to 847 a mere 20 cheaper than what we originally spent. How is this possible I'm getting 50% off!!! The salesmen tells us the couch was on a manager special and the real price was 1,200. There is no way in hell that couch was 1,200 but my original couch which was twice the size and higher quality was only $800. Plus now the couch protection goes from $50 to $99!!! I immediately asked for a full refund and we will be taking our business elsewhere!!!The sales team was completely inept and disrespectful. My wife and I were greeted at the door but then shunned after we asked for a refund. We asked to speak to the store manager and he refused to even acknowledge our presence and continued to walk around the back of the counter even though we clearly were disappointed with there professionalism.
We want to thank you for such great service on Sat Jan 26th and Sun Jan 27th. My husband and I were in the market for a new recliner, but ended up with a full living room set. Danielle Urka helped us on both days and was the reason we actually purchased the full set on Sunday. She was patient and knowledgeable on everything we looked at. Danielle helped us choose what would be best for US after listening to our family needs ( 3 beagles --dog hair on the FURniture). Pete and I are extremely happy with our purchase and will seek her out again when our needs come up for more furniture. Thank you again. Charise *~*
Love the furniture options but a little expensive
Jerome was very helpful and great customer service. Gave us a deal on our bedroom set and couch ! Thank you Jerome.
Customer service here is horrible. Just walked around the store for twenty minutes and not a single sales associate asked if we needed help or even said hello. There were easily ten or more associates on the floor and not with customers when we walked in. When we finally approached two associates for help who were sitting around talking, they acted like they didn't want to be interrupted. Barely made eye contact as they spit out an answer and turned around and continued their conversation. Very unacceptable and unfortunate.
John Vasquez an excellent Sales Rep. Attends to his customers for their needs. Kudos to John! Satisfied with my purchase.
First visit ever. Nice roomy showroom. Good selection and modifiable sofas. BUT, salespeople are on COMMISION, so you have to haggle with price, which was very different than the Ashley website. Suggest going to store, try out the furniture, then quickly leave and buy on-line.
Absolutely the worst service I've ever had in my life! From the minute we signed the paperwork it has all been downhill! The couches we ordered were not delivered on the date we were promised. The only reason we knew it was delayed is because my husband called to check and they told him it would be delayed. They couldn't even call to let us know. Then once it got delivered the "White glove delivery" they tell you about is absolute GARBAGE! They made me sign a wavier incase they scratched the wall as the couch was going into the basement. I agreed and signed the waiver! There was not just a scratch, but gouges and holes on EVERY SINGLE WALL going to the basement. They broke a light fixture and scratched our hardwood by sliding the couch on it. I was told to send emails with pictures to customer service - which I did. Only to get a phone call stating they wouldn't do anything about it as I signed the wavier! DO NOT ORDER ANYTHING FROM THESE CROOKS!
The customer service at this Ashley HomeStore is unparalleled and absolutely fantastic! We bought a living room and two patio sets from Ashley furniture half a year ago, and have been really happy with the furniture. Recently, we bought a set for our loft and the couch wasn't able to fit in the space. The movers couldn't flip the couch to be horizontal and literally left it standing up (like the Titanic bobbing before it sunk)! We were furious and spoke with customer service at the store, who were extremely understanding and helped us find another furniture set. Mark, the Store Manager there, is a great example of exemplary management and customer service. He and his team turned what was going to be a one-star review into a five-star review. We will definitely continue to shop here thanks to the respect, diligence, and service we were shown!
Store has variety of selection at different budget levels and store associates are helpful. But your journey starts from the booking. This is 2nd time , delivery was failure just because of the fact they are dealing with few unprofessional delivery team which is advertised as professional installation and you will pay for that sh** service. Both time the assembly was wrong as they did that based on their hunch and while disassembling, they broke the thing and took it back. But who is sufferred? me as a customer, as you will get another date of delivery. Customer Support will ask to call store if you are not happy with delivery, thats funny, why then you are getting paid as customer support team? And you are the one who is scheduling the delivery. Overall I am dissatisfied.I am expecting better delivery process when I am paying for that.
The selection is good and they have great quality furniture. The people are also very helpful and take the time to help you find what you need. The only negative aspect of this place is that the styles of the furniture are very similar. If you don't like the first two or three pieces you see, chances are you won't like most of the selection that is available. Update: been waiting for my sofa for literally 2 weeks when the salesperson promised 1 week. At the time we mentioned that getting the order quickly was a priority to us and they said it wouldn't be a problem. Well, here we are 2 weeks late, no sofa and multiple reschedules.
If I could choose no stars I would!!!!! I spent 4 hours in the store 2. 5 weeks ago to get a bed frame with in our budget. Well we found one and was able to price match to get it even lower so we were able to get a dresser and tall chest all for around 1209. 00. We were very happy with our sales guy and expierence. Well delivery came 3 days later and the bed frame was for a king not a cal king. We rejected the bed and set up a new delivery. We spoke to the store, dis batch, and where house to follow up and 5 days later the new bed frame came. Never the less here it is wrong AGAIN!!!! We then rejected the bed and called the store to now be told this style does not even come in a cal king. At this point we were pissed. No one is calling us back or following up with us in any way. So we drove to the store and were told by matt the manager to pick something else with in price range. Well turns out there's only 1 option on the floor that comes in cal king. Well we hated it and everything else was 2,000. 00 plus for it. So then matt says well find something u like and I will see what I can do. So we did and were able to price match it even cheaper so the difference was 521. 00. He says we have to pay the difference and he will wave the delivery fee. Umm we already paid the delivery fee for the other set we never got. How is this any help or customer service to us? Then he says normally he doesn't price match to outside sources only with in Ashley's stores so hes already eating a huge cost. Ummm well u didn't say that the first time u sure jumped right on the sale the first time. I'm pissed and very upset. I'm having a baby in 12 days and dealing with this bs now. So we decided screw them we will take the refund just for them to now tell us they will refund the bed but not the dressers until there picked up. We have to come back to the store Friday to get the refund for the dressers after there picked up. I'm so pissed of its unreal. There customer service is complete crap and we have gotten nothing but the run around. Do NOT buy from here. There awful!!!!!!
This is my first and last experience ever going in this store . I was greeted as soon as i walked in and then a follow up visit while Walking around the store, Once I ended up in the clearance section I was invisible I asked for help to carry lamps and was told she was to busy and I would need to carry the lamp buy myself No one at the front counter to assist me they were all to busy trying to help disgruntle employees at the counter or on the phone. It took over 44 mi it's for me to purchase 3 clearance lamps and then had to sign 5 pieces of paper. Sell sell sell that's their mo never will I go back to this place it's worse than a car dealership
(Translated by Google) Good place to buy furniture ... and everything in a house ... (Original) Buen lugar para comprar muebles...y todo lo de una casa...
I should have read reviews before shopping here. Not only do you THINK you are getting a deal because they raise prices then say everything is 50% off, but they lie to get you to buy the insurance saying that if anything goes wrong including the couch stuffing going flat that it's covered. Then you call and the insurance folks say they don't cover the issue. The couch is less than two years old and it's so uncomfortable already. I guess you get what you pay for. . . . .
Really sweet, and worked very well with us! Also had quick delivery and easy setup in home. Would buy from them again!
What a HORRIBLE experience dealing with Ashley Furniture in San Diego. Do NOT go there. I have been extremely disappointed, both with the completion of my order and the customer service (if you can call it that) that I received. My husband and I ordered a bedroom set from them and upon delivery, realized that they did not include the nightstand we ordered. The delivery guys just said too bad and that there was nothing they could do so I had to call the person who set up the order for me. When I called, I was given that run-around several times by various customer service representatives that I talked to - telling me that they couldn't help me. It wasn't until I spoke with Georgia (who actually was nice) that I felt I got anywhere. She said that she would put in the order for my nightstand and that I should receive a follow up call in a day. Well I never received that call, so I called back. Spoke to Georgia again and she said she put a priority request in for me. Later I got a call from a manager Bob, who told me that he would put in the order for me and that I would receive a call confirming the piece was there in 48 hours. Surprise, surprise, 48 hours came and went and still no call. So I called Bob back and was told that yep the nightstand was in the warehouse and I could come and pick it up. Are you kidding me?!?! First of all, the nightstand was supposed to be delivered and now I have to go out of my way to come pick it up. Secondly, if it's ready, why did I not receive a call. When I voiced my frustrations to Bob, he said "well what do you want me to do about it?" I said I wanted a discount for my inconvenience. He said he can't do that. When I said that I've had nothing but bad experiences and trouble with Ashley, he got very defensive, argumentative, raised his voice and said that I was hammering him for no good reason when he had done his job. When I said the least he could do was apologize for the inconvenience or show some sympathy, he said "I don't show sympathy for furniture". !!!!!! What a JERK!!! This whole experience has been a nightmare. I will certainly NEVER go back and will tell all my friends and family to STAY AWAY!
Please do NOT shop here! The customer service is terrible. Despite the horrible reviews, we thought we would be the exception. We had a great experience 10 years ago when we purchased two couches. Something has drastically hanged within the company structure. They do not answer their phone most of the time, you have to show up to get any issue resolved. We had a failed delivery attempt where the delivery team gouged my newly re-finished bannister after trying to tell them how to take the couch upstairs. They informed me that they had been delivering furniture longer than me and that they knew what they were doing. Just an FYI the current couches are a full 10" wider than the new couches. They would not make the effort and gouged my staircase. They then informed me that I had to sign a waiver releasing them of any liability done to my house or the furniture, heck no! That's why I paid the additional fee for their "white glove" service. I spoke to Mark the store manager who seemed helpful and he told me not to sign the waiver, the delivery guys were at fault. Now two months later I am begging the 3rd party delivery company to pay for damages. It has been a joke, calls go un-returned for days. Now this third party is claiming that I alone, lifted the couch up the stairs and gouged my own banister. Not true. After not getting a response for a week, I called the store again and was told Matt (the other manager) would call me on Saturday. No call. We went into the store on the following Monday to cancel our order completely. Matt was there and I asked him why he didn't call me back. He said he was super busy- sorry, I don't buy it. There were three other attempts like this and he blew me off every time. Then, they couldn't find my paper record of purchase and would not refund the $3500 to my card. I had to drive back home, an hour each way, to get my paper receipt to get my refund. In hindsight, I should have taken it with me, my bad. I went back and they would only refund a portion since they needed to pick up the items. Ok, I get that. Two pickup dates were scheduled- both missed. Message left for Matt both times, no calls. No apologies for days taken off work. I finally decided to just haul the remaining furniture into the store myself. I went to speak to Matt again and he was so inept. He doesn't apologize for the terrible service, the lack of returned calls, the damage caused to my home. He stated "this is just crazy" and then he went on to carry on with another sales person. I don't understand why this guy is a manager? Several members of his staff stated that "Matt is a runner, he hides from confrontation" well, maybe this is not the job for you Matt? If you continue to provide this level of terrible service, please understand, this makes people angry and they will yell at you. We ended up purchasing couches with Macy's Furniture and it was the total opposite experience all around. The prices were a little more, but worth every penny!
CAN NOT GET A FULL REFUND AFTER 72 HOURS OF PAYING FOR FURNITURE! They keep 20%. Horrible unfriendly customer service. Table smelled like wet paint. We purchased a table,the sales woman said it would be in on Saturday which would be a week from the purchase date. Two days before it was supposed to come in we got voicemail saying " it would not be in on Saturday, they didn't have a date that it would be in and that we would just have to wait",via voicemail. I called back to ask to see if they had an estimated date yet, the woman was very rude and still couldn't give me one. At that point I had my boyfriend call back and speak to the manager. The manager said it would be in on Wednesday but to call first to make sure before we headed to the warehouse to get it to make sure it was there. We finally get it put it together. The next day we notice that it had a very strong wet paint smell. So I call them to ask about the return policy. Come to find out you have 3 days to return furniture and if you don't "reselect" meaning exchange your item for something else there you will only get 80% of your money back. The only way to get a full refund is to return the item within 72 hours of purchase. Even if they have to order the furniture and you don't see it in your home for two weeks. They don't tell you that you have to read the small print at the bottom of receipt.
Received dining room table. Signed for it but before the driver left I noticed a flaw in the top running the full length of the table which could only be seen in a certain light and angle. I was told since I already signed for it he couldn't do anything. Was told to call customer service. Contacted customer service and got through after waiting 25 minutes. Was told only option was to have a inspector come out to determine if it could be exchanged. I asked what the return policy was. I was told they have no return policy. Once signed for its mine. Now I have to wait 2 weeks for a tech to come out and approve an exchange. I'm not holding my breath on the approval. Will not do business with them again.
Tisha was super friendly and helpful! We knew what we wanted and she showed us the product and didn't pressure us into buying anything. We left with everything we wanted at a great price. Definitely recommend.
Good selection, salesmen are not pushy and really give you time to look around. They have a lot in the showroom and more online if you want different colors. Ghey have good promotios and very flexible payment options.
The delivery was Ok. However the furniture was severely detected one and Ashley refused to replace it with a new one. The Ashley Customer Care service was terrible and rude. They will send you to a third party repair company who's terrible too.
Worst customer service EVER. Purchased a dining table and chairs in September 2018. Delivery people set it up but did NOT put all the bolts in one of the chairs. Had it for 3 days and someone sat in the chair and the leg broke. Tried calling customer service numerous times. Finally got through and was told to send a text message with pictures and someone would contact me. I did that. No call back. Paid with a credit card, so called my bank to dispute the charge due to no response from customer service. The bank tried several times to get a hold of Ashley Furniture. They never heard from them. After waiting 2 months for a response, the bank gave me a full credit of the $501. 00 I paid for the dining table and chairs. Thank you Ashley Furniture for the FREE dining table and chairs. Your customer service department sucks.
Look we have many furnitures here but this one have fair prices. I got a Tv stand that many places have it for more than 500$ and at this place I got for a good price online. So If you like to shop online. Ah something very important that they ask me, it was that for how much I saw the tv stand online? I told them that I said it 2 months ago for $$$ this price and they told me I will give you the same price because at the moment the tv stand had a different price. The price was a lil bit more but Hey I was so happy to get my tv stand for less money. That make day. Thank You.
The store is absolutely beautiful, amazing, and spotless! The representative, Tenee, was very helpful and knowledgeable based on what we were interested in and what me and the Mrs were looking for on a product. She provided great insight of collaborating our ideas to narrow down what we wanted. It was an awesome experience nonetheless! Thank you Ms. Tenee. Many opportunities with awesome guidance. Highly recommend this place for it's customer service, outstanding selection, and perfect pricing!
Marie was so patient, carefully listening to what we were looking for, showing us options to our liking. Come in and ask for her, she will take good care of you.
The tempurpedic mattress we bought from Jerome gives me the best sleep ever!
For additional details on the offers on this page, click here to learn more.
0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.