Ashley HomeStore San Francisco, CA 94124

Very great custer service

As a designer is was so much fun shopping at this store with my client. The customer service and product knowledge is excellent. Great one stop shop, has a lot of variety

Don't even bother - go anywhere else for furniture. The sales people are decent but you will get the run around when it's time for delivery. My bedroom set and dining table took 6 delivery attempts over 3 months. Several of the pieces are damaged and I still don't have all the pieces I ordered. I purchased the extended warranty/damage coverage and they wouldn't come out to repair any of them. They wouldn't refund or replace any of it so I had no choice but to file a chargeback. Credit card ruled in my favor but of course Ashley sent it to collections. Never again.

I was very pleased in coming in to the SF Store. Michael who assisted me was very helpful. He was not pushy, professional, and he went above and beyond to look for an item that was not displayed in store floor. Karen who’s the manager was very helpful as well. Both of them gave me a good deal and after walking out the store I had was happy!! Thank you Michael and Karen for giving me a good experience in purchasing a sectional in your store. Stay safe and well!!!

I never has been so disappointed by a store than Ashley’s furniture! I ordered a couch which was supposed to be delivered at home. The first time, they pretended that they came, ring the doorbell (I live in an apartment complex) even if I was in the apartment and I didn’t get any call from the carrier, nor anybody ringing at the doorbell. The delivery was rescheduled 4 days later, waited all the day for the delivery, finally called the customer service because I still didn’t get my couch, no phone call, no doorbell rung, and no note of the passage of the carrier. They had the nerve to tell me that the carrier knock at the door!!! I live in an apartment complex!! I don’t live in the lobby, waiting for someone knocking at the main door! What is this lame excuse!! We spent almost $1000 for a poor and lazy service! I’m beyond disappointed with this company and lack of customer service. I would dissuade anyone from ordering from this company as you’ll never actually get your merchandise. Never buy from this brand!! Ashley furniture you are better than this

When i received the TV stand, both sliding doors were damaged, both of them had the paint scraped and damaged on the corner. Also the quality of the wood is very low! while i was putting it together, the main frame axe broke! i dont recommend this piece or any Ashley furniture to anyone. They may look nice but they are have poor quality and durability. Worst Furniture.

When i received the TV stand, both sliding doors were damaged, both of them had the paint scraped and damaged on the corner. Also the quality of the wood is very low! while i was putting it together, the main frame axe broke! i dont recommend this piece or any Ashley furniture to anyone. They may look nice but they are have poor quality and durability. Worst Furniture.

The San Francisco store is great! Excellent service and great management.

We went there last monday with my husband and my parents we look for a good sofa set and we met Mohammad.he helped us to find what we want and he give all of information about the item that we wanna get he is very knowledgeable.and ofcourse we wanna thanks Karen. i will definitely recommend this store to my friends and my family

Fantastic

Very welcoming, helpful, friendly, professional, etc. Love that place! Good deals and great furniture!!!

It has good parking and big store . some of the staff are a little snooty

Very nice staff. The manager is very nice and kind. She did her best to help us with everything. Prices are reasonable. They make feel well welcome.