Ashley HomeStore San Francisco, CA

I have to cancel the order. Tuve que cancelar la orden. I waited for them to deliver on the promised date and they did not. Not even told me they were not coming. Excuses like the truck broke down. 8 hours waiting with not a single call. I tried to reschedule and they told me that the furniture was not in the warehouse anymore ???? That I have to wait a month. And for canceling my order I have to go to the store to do it. Worst Furniture Store in the whole US.

We went in for a recliner chair and left with a recliner sofa. They are having a fantastic sale right now and we found the perfect sofa. Nice friendly staff are not overbearing, but there when needed. I'll shop there again.

Great place. Tons of selection. The space can look cramped and less lighting. Staff can get busy too. They charge for shipping. Got a great deal for Black Friday

When searching for a sleeper sofa online The website shows one for $429, go to the store and the price $1329, I showed them the website and told me is the wrong information. Talked to the manager and he shows me the same one for $729, so I told him the website is falsifying information, he says yes and walks away. Poor customer service and disregard for customers. Bad business model

I am very happy for their services and the quality of the furnitures. Highly recommended Ashley Home store.

(Translated by Google) Very kind (Original) Muy amables

Good service

Worst expensive ever. Bought a whole set of furniture for living room, dining room, and kitchen counter stools. One of the legs of the stools snapped in half while my husband (who is of average weight and height I may add) sat in it the first time for five minutes. They swapped that one out for a new one. Fine. But here is where the trouble starts... our leather sofa and chair both have defects in them. One has a stitching defect which appears to be creating a rip at the seams. The chair has a small hole in it (likely from their unprofessional delivery people - who also damaged our walls but that’s another story). Because we didn’t notice it and refuse it immediately at delivery we are stuck with it. Ashley told us they can repair it. Well they sent their repair tech who said repair would involve toxic chemicals and recommended we push for replacement. So we tried to get replacements to no avail. Now we are stuck with a broken sofa and chair. I’ve made what feels like hundreds of calls and I have given up. I would not recommend this store to my worst enemy. The furniture looks decent in showroom but the quality is not there. So disappointed.

Sales person very annoying felt like we were being stocked. Thought we lost him when we went upstairs only to find him waiting for us at the stairway going down. That's when I decided to leave.

Very nice very helpful. Clean. Really explain every little detail about furniture, beds.

Estella was great, she was very helpful.

I visited this Ashley HomeStore location after looking up sofas on the website. Andrew was incredibly helpful in assisting us locate floor models of the products we found online. The sale went smoothly, and I appreciated how there was no upselling or hidden costs.

DO NOT GO HERE. Trust me. You will be really disappointed. The Sales people lie like crazy, and will tell you anything you want to hear so they can get a sale and make commission off of you. They told us to expect 4 items, and only recieved 2 of the 4. We went back in, for them to lie again about a mistake being made by them. 2 months later, we now only got 3 of the 4, for then to lie again. No thanks. Save the headache.

DO NOT GO HERE. You will be really disappointed. The Sales people lie like crazy, and will tell you anything you want to hear so they can get a sale and make commission off of you. They told us to expect 4 items, and only recieved 2 of the 4. We went back in, for them to lie again about a mistake being made by them. 2 months later, we now only got 3 of the 4, for then to lie again. No thanks. Save the headache.

Great easy experience and price