Ashley Store San Jose, CA

Great service, great selection.

Arrived and was immediately greeted by Karensarai and she was very pleasant the entire visit. Will for sure be coming back to this location for future purchases

Niseria was great! Very helpful and knew what she was showing us. Great store and will plan to go back for any future furniture purchases.

BUYER BEWARE, I bought a recliner and a mattress from this store and was told by the manager and the salesperson that they indeed accept returns, I made it very clear that i will give it a try and may return if im not satisfied and wasnt corrected or told that wasnt possible. The mattress ended up not being a good fit for me (arms falling asleep/tingly & upper back pain), and now im being told there are no returns even though I've had the mattress only about a month. During the purchase and signing of the furniture, I was handed an overwhelming amount of paperwork and made the mistake of trusting their word and not thoroughly reading everything as I was exhausted from the process and got GOT. For TLDRers, staff doesn't care and are willing to lie to you to get a sale and their commission. All sales are final unless obvious defects in the first 3 days. Further thoughts: I'm not beyond being fair and will give credit where credit is due, their products are good (as in well built) and you can get pretty sweet deals . but their tactics are deceitful and convoluted. keep in mind there is no such thing as Satisfaction Guranteed with Ashley Furniture. That's the lesson I'm learning. Lastly, if this post is still up, then yeah, I took a 4300 dollar loss.

Friendly , knowledgeable staff, answered my questions and got me set up with a new sofa sleeper that will arrive this Saturday, so in stock inventory as well.

Very attentive service staff

I had a great experience working with Al and Ashton at Ashley Furniture. Both were very helpful, professional, knowledgeable, and approachable. It was clear that my preferences and needs were at the forefront of thier mind. I didn't feel pushed to do or buy anything I wasn't interested in. Also the store manager Bobby was present and available to assist with a pleasant demeanor. Overall I'm very pleased with my in-store interactions and I will be a returning customer. I recommend giving this store a visit for your furniture needs.

I recently bought a book case from the clearance section. The day I went to pick it up, Ashton helped with the formalities. He also assisted with disassembly and loading it into my vehicle. Thank you for going above and beyond. Really appreciate it!

Our shopping experience at Ashley store was great. Nisrein was amazing she was so knowledgeable and professional and helped us on selecting our furniture.

I have purchased a few items from Ashley now. I have learned that they are not very good at taking care of their customers. They are focused on the money making aspect and little else. I was forced to their delivery times. And then they change it to a different day and time at the last minute. Very inconvenient. When you call into customer service, it takes at least 5 to 10 minutes before you can get to a real person. The company keeps online and in-store purchases separate, which makes it very difficult to access information for in-store purchases. The furniture is good, but no other positive information to share here.

Great store with a lot of options. We came in to purchase a couch and were received by Vincent. He instantly knew what we were looking for and showed us our best options at a great price. The prices at the store are the same as their product on Amazon

***PLEASE READ YELP REVIEWS FOR THIS STORE ALSO—AVOID WHAT WE WENT THRU BY BUYING SOMEWHERE ELSE*** ZERO stars. DO NOT BUY HERE. Read YELP reviews and buyer beware. Purchased a split mattress with adjustable base for nearly 10k. One of the bases was delivered with missing parts but because the mattress was placed over it we did not find out until we went to make the bed 2 hours later. We IMMEDIATELY called the store and sent pictures as instructed. They have refused to send us a new base and have continued to direct us to different phone numbers which we have called and explained the situation. We then received an email stating they would not replace the base as the “damage”was caused by “customer usage”. The bed was delivered with missing parts! Two weeks later the issue has not been resolved. There are other furniture stores near by. Avoid this one. In regards to the “store owner” response, no— no one has helped us with our missing parts unless you consider getting the runaround helpful. They delivered a bed that did not have all the parts. Sealy does not help with that. We did call them as well as the multiple other numbers we were instructed to call. There has been no resolution because you completely lack in customer service and expect the customer to deal with a defective product rather than making it right. We payed nearly 10k for a new bed. We did not receive a new bed. We received a base with two missing parts. Missing at delivery. Simply send a new base and take the defective one back. I cannot stress enough—DO NOT BUY HERE. The reviews speak for themselves. Unfortunately we learned the hard way. ***PICTURES OF THE BASE WE RECEIVED ARE ON YELP REVIEW. PLEASE SEE YELP REVIEWS

I had a great shopping experience at Ashley. The sales staff are very enthusiastic and treat every customer warmly. Their products are of high quality, and there’s a wide variety to choose from. Whenever I need to buy furniture, Ashley is definitely one of the first places I’ll check out

Agent was very nice and helpful. But wasn’t clear about pricing claimed we include a 5 year warranty but that was false it’s 199 extra and didn’t give same discount offered on website. I had to point it out and then request refund.

Very professional and courteous service.

Good services and products, And we are happy with everything they help us! Thanks 👍

After purchase experience is bad. The item is not delivered on time and the store doesn't answer any calls. The turn around time with customer service is 30-40hrs.

Amazing .. Kabir was really helpful !

I purchased 4 chairs for a kitchen table. Loved them. I purchased it on a Monday and was told they would be delivered Saturday. Saturday came by and their 3rd party had issues with not having a reliable delivery truck to deliver my order. So they rescheduled for Sunday I was fine with that. Sunday comes and I got the same excuse their truck broke down due to a mechanical issue. Pathetic and unacceptable. I would not come to this store to purchase anything seems they don’t have reliable transportation for any deliveries. This store was the one in blossom hill.

Limmited on small space furniture.

Super helpful and very friendly.

Ray did a great job with selling us a table and chairs. He was very professional and did a great job with the sale. I had no intention to buy anything when I came in.

where to start, It feels like I made a biggest mistake going into this store and talking to them. They talk nicely initially when they are selling process or they want to sale. but I am still getting rescheduling for my delivery or the delivery guy was getting broken things and refusing to take it back. It is still nightmare, My order date is beyond 60 days still waiting on my couch, dining table is waiting for chairs and etc. When you try to reach them almost they are unavailable. They made a mess of scheduling one of my delivery to different city. Save your self if you can from these troubles.

We were met at the door by a salesperson. He directed us to the area of the store we needed. He also checked on use several times to answer any questions we had. We found the dining chairs we purchased. Appreciate the service.

I had a great experience shopping here for our living room couch. Sales person Vincent and manager Bobbi were great in helping us out with our purchase.

The staff is fantastic. Very knowledgeable and very helpful.

I had a fantastic experience shopping at Ashley Furniture, thanks to Mira. From the moment I walked in, she was friendly, knowledgeable, and attentive without being pushy. She took the time to understand my needs, guided me through different options, and offered helpful suggestions based on my style and budget. What impressed me most was her patience and professionalism. She answered all my questions, explained the features and financing options clearly, and made sure I felt confident in my purchase. Her customer service truly stood out, making the entire shopping experience smooth and enjoyable. If you’re looking for quality furniture and great service, I highly recommend asking for Mira at Ashley Furniture. She goes above and beyond to ensure customer satisfaction!

AL done a great job Helping us to get what further we expected It was a great experience

Karen did an amazing job! We didn’t feel pressured to buy anything and she got us a great discount! Thank you Karen!

A few days ago we visited the Ashley Blossom Hill store to look and test out a sofa sleeper we saw on-line. The sofa itself exceeded our expectations in size, comfort, color & ease of pulling out the bed. Our experience from being greeted by Al who by the way was super professional, knowledgeable, friendly and most of all listened to what we were looking for in a sofa. Al worked his magic to ensure we walked out the door within our budget and the couch will be delivered just in time for family visiting next week. We are so excited to add this beautiful couch to our living room. Thank you!

Lots of selection of living room furniture. My husband and I took our time and didn’t feel rushed.

Excellent ambience and customer service at the Blossom Hill San Jose showroom.

Recently purchased a sectional sofa from Ashley Furniture and had an outstanding experience. Kabir, the salesperson, guided us through various options, and he, along with the manager, offered a reasonable discount. The sofa was delivered on time and looks beautiful in our home.

Al was Amazing! He was the sweetest but also very Helpful! Bobby was very kind as well! I love Ashly’s! The service is always spot on!

We were greeted as we entered Ashley’s furniture and asked if we wanted assistance we wanted to shop on our own and when we found something we went back and waved to the young lady who welcomed us and she helped us get our piece of furniture and get it mail directly to the house for free

Vincent was very helpful and knowledgeable

Ristine was awesome! I’d do business with anytime

Ashley gave me a great deal on a clearance mattress , literally half off . I was happy

Loved browsing and shopping at Ashley Furniture Store Blossom Hill. There was absolutely no pressure at all. We were free to roam around. Sales clerk Karen answered all of our questions and showed us all the different styles of couches/sofas. We found exactly what we were looking for. Thank you to Karen and Virginia. We had a pleasant experience. You guys were great. Thanks - Tony and Jan

Very good furniture collection and a very friendly sales people.

Had a great experience, had a dining table in mind but found a better option in store, quick delivery date, smiles all around.

My experience at this location was easy and smooth going. I was given all the information I needed. After selecting the couch I decided to purchase the process was less than 20 minutes. There was no pressure to buy additional insurance and the experience was good.

I get it... work on commission and get the deal. Sometimes I like to browse without pressure. Lots of selections.

I am very happy choosing to visit this Ashley store, we met Leo, he is very knowledgeable of all their furniture. We bought two counter stools and a kitchen table, very nicely built!! Leo was able to get us a great deal including extended warranty. Now we’re going back to shop for living room swivel chairs. Thank You Leo and Ashley for doing such a Great job !!!

We went on a week night and they stayed late for us. They were so patient and helped us choose the right colors. The manager and sales man were truly helpful and gave us a really good deal.

The sales person Ray was very knowledgeable and attentive. He patiently showed us many different products and we were able to settle on something we liked

Nice furniture and choices. Bought sofa set and dining set. Good sales team to work with

Wonderful customer service

Al is a highly skill salesman, he worked with us to get us a fair price .

Loved the experience. I worked with Vincent and he was extremely helpful and knowledgeable. Bobby the manager was very helpful and made our experience smooth. Thank you so much 🙂

Ben Nguyen greeted me right when I walked in. He was super helpful and got me exactly what I needed. He was patient when I called to consult my wife on the phone... And then he helped set up a delivery date that worked with my schedule.

I am so happy with Ashley Furniture. Ashton was very helpful and friendly and patient with me and my dog Rosie. He helped me pick out the perfect dresser and nightstands for my newly renovated bedroom. Thank you for the pleasant experience and the excellent purchasing experience.

Leo was both courteous and knowledgable, and it was a pleasure purchasing a sofa and recliner from your store. We can’t wait for te delivery!

Amazing service

The delivery time is way too long for a basic rug. Over 5 weeks? And when I tried to connect with customer service live chat, the rep said hold while I look into it and never responded further.... my daughter just wants her new rug before her sleep over next month

Do NOT buy furniture from Ashley! We bought a sofa sectional. It was delivered though right after they left we noticed stains on the back of one piece. After no less than 6 phone calls followed up with photos we finally got someone to approve a replacement. They wanted to just clean it! So today… after another day off of work they came… with an ottoman! The ottoman is not damage! How could they have gotten an ottoman from these photos! I’ll never buy furniture from Ashley again!

Our sales rep Ashton was a great help to us picking a bed. He was patient, gave us all the information we needed, and most importantly time to mull it over before helping us buy the bed we loved. Fast delivery and great service!

When we arrived Daniel welcomed us in, gave us the layout of the store and let us go on our own, checked on us once, and when we were ready to purchase. We called him over and he helped us with the process. Over all great experience with him! Ask for Daniel!

Ben Nguyen was a very good and helpful salesman. We thought we would buy a bed for my baby and nothing else but he made us buy a lot of things and doubled our budget, but we were really satisfied.

Nisrein is the best. Really helped us get the best stuff at the best rates.

Good service. Ashton was really helpful in answering all our questions. He was very kind and patient and gave us as much information which helped in choosing the right couch for our house.

Vincent was so helpful and not pushy.. will return to buy mattress..

Very friendly u

Ashton was very helpful! We had a great experience here.

Leo was the one assisted us and very professional and pleasant. I bought the accent cabinet nice and sturdy but came back again and bought one of the 3pcs center and 2 end tables all in the same day he was pleasant to deal with. I would come back next month for a bedroom sets and buying it through him again. I recommend Leo if you want smooth purchase.

We had a great experience purchasing our Tempur-Pedic Queen mattress & base at Ashley. Our outstanding customer service representative, Kabir, explained everything to us in detail, enabling us to make an informed purchase at a great price.

In store experience was great. We were greeted right away, and the store layout was explained to us so we could look around on our own for a while. Once we had settled on a product we were interested in the salesman came over and discussed options, etc. with us and we made the purchase.

It is great experience purchasing dinning table. Nesreen did a fantastic job in helping me and my family to choose dinning table that carter our needs.

Worked with Ashton and he was great - didn’t hover while I shopped, but did make it a point to check in periodically. He was friendly and professional and helped load my purchase into the car. The store is tidy and has a nice, peaceful environment. The selection is very nice!

Ben was a great help; very knowledgeable about the product & very pleasant to work with.

Super helpful. Well staffed.

The best experience ever buying a sofa and loveseat! Beyond happy. Ask for Ashton!

Great to have Ashton, Bobby and Alyssa do complete the sales. Great team.

can’t believe I even gave this company one star—they don’t deserve it. Their service has been incredibly disappointing. When trying to make a sale, their team will promise you anything to close the deal. However, once they’ve received your payment, everything changes. The salesperson assured me that I would receive both items from my order on 12/17. When the date arrived, I only received one item, and the delivery date for the second was suddenly changed. I spent three frustrating hours on the phone trying to resolve the issue, only to get nowhere. I eventually had to take time out of my day to drive to the store and speak with the manager in person. Unfortunately, the manager was no help either. While he acknowledged my frustration, he made no real effort to fix the issue. I explained that I expected delivery on the date originally promised or at the very least the day after. Instead, he repeated the same delayed delivery date that had already been given. This experience has been an absolute waste of my time. They cost me half a day dealing with their poor service, only to leave me with unresolved issues. On top of that, I purchased a warranty for my items, which now feels like a mistake given their lack of accountability and professionalism. This was my last time shopping with this company. Their untrustworthy sales team and terrible service have lost me as a customer. I’m extremely disappointed and would not recommend them to anyone. New update : Jan 7th I am extremely dissatisfied with my experience with Ashley Home Decor. I still haven’t received the mirror I ordered, and they’ve changed the delivery date four times already. It’s clear that they don’t care about how frustrated their customers are, and they seem completely uninterested in providing any proper customer service. The lack of effort in addressing the issues or even communicating effectively is appalling. At this point, I am truly disappointed by this company. They don’t care at all about customer dissatisfaction and refuse to take any responsibility for the poor service they provide. At the time of purchase, they give you completely false information just to get your money, and then all the dates they promised, even those listed on the invoice, get changed. This is the most irresponsible company I’ve ever purchased from. Do not waste your time or money on this company.

I was so happy with my purchase until I wasn’t. I’ve had many Ashley couches and loved them all til now. I’ve had so many issues with it just a few months in. It’s hard as a rock and every time you go to sit the cushions slide off, they say “it’s common” purchase this and that it should help, they added insurance even though I said no thank you. They gave me the total and said Im giving you free shipping so you can have the insurance, so I was charged for the insurance. I tried really hard to communicate my issues, exchange my couch, talk to Ashley, use the insurance but that’s a scam because it’s there employees that come to your house not a third party so that didn’t work out. I purchased and nothing, so im stuck with sitting on a concrete couch that I spend the day adjusting the cushion all day long. NO MORE ASHLEY COUCHES FOR ME!!!!!!

Great service. Lots of options. Highly recommend. Ashton was great! Definitely coming back in the future.

My furniture was delivered today, I am very happy with it. The delivery team was amazing. I want to thank, especially, Ms. Nisrein Alnshaiwat for helping me pick out the nice furniture and her honest approach . I will be back for more.

Great furniture collection at good price and customer friendly. Leo was extremely helpful.

Excellent service, very kind and caring staff members, doing what they can to make their customers happy

Late on delivery furniture, mishandled assembly causing bed frame cracking, very tight return and cancellation policy be careful

I work with Ashton , he had an excellent costumer service I am really happy for my shopping at this store

Ashton is the best

Found a nice sofa and salesman was knowledge and helpful. Just wish there was more transparency with prices.

I worked with Ashton he is absolutely a gentleman and a great salesman he helped me so much my experience working with him was the best I changed my mind on the first order and he helped me to select the couches that really made me happy and took care of all the paperwork absolutely the best

Very helpful staff and good selections

This is my first time shop here at Ashley. I really like furniture here with many choices and modern colors. I’m very happy with the furniture I bought and the customer service here is great. My sale man’s Ray, he really helpful and be patient and listening to what we really need! And Thank to Bob that helped us out with the reasonable price really appreciated this. Thanks again Bob and Ray. You guys awesome

Very friendly and helpful. It was a good experience. I’d suggest this store to everyone

I recently purchased a furniture from here.This is my 3rd time purchase.What impressed me the most was their attention to detail and customer care. They kept me updated throughout the process and even followed up afterward to ensure everything met my expectations.If you’re looking for high-quality furniture paired with top-notch service, I highly recommend.

Nisserine was such a great help.great customer service and best price discounts 👍

It was a great experience

We worked with Ashton today and bought two couches. He was very personable and helpful. He Walked us through pros and cons of the different selections. They had a good sale going and they added another discount. I had never been in here before, but I will be back for furniture selections and I do recommend them! *update.. couches delivered in 2 days! They delivered and installed and I love them!

Great service

Good service and affordable prices

The costumer service that I received from the associate Nisrein was wonderful, very friendly staff .

I would give 0 stars if I could. Purchased a dining table, but it was of very poor quality. Within few days, bubbles started to come up and wood/polish started to rip off from top of the table. Raised a complaint with them for warranty and they closed the case stating that the defect was customer caused. Did not even bother to inform me about the case being closed, while I was waiting for a technician to visit and look at the defect. Escalated only to have them close the case again without communication. One of the customer service representative told me over phone that the damage could be caused by keeping hot items or spilling drinks on the table! What kind of dining table gets damaged by such usage!!

Ben Nguyen was super helpful and accommodating. I appreciate his patience and expertise. I also appreciated the lack of a “hard sell”

Special thanks to Ray Medina for helping us out and getting us the furniture we were looking for at the best price. Really glad we got shop with Ray and amazing service by Ashleys Blossom Hill.

The team was awesome. Ben helped me pick beautiful furniture for our living room. Prorate piece which includes phone chargers and recliners and cup holders… Thanksgiving here we come…

Sales people very helpful without being too pushy.

Tony and Melvin were awesome! Very accommodating and informative with the item we were interested in. We appreciated the service and flexibility, can’t wait to get our couch soon!

Worked with Nisrein. Excellent customer service. Explained everything and was patient with our questions! Will come back

The experience at Ashley's was so welcoming. The sales associate, Kabir was amazing and humorous. Kabir made our visit memorable. He made sure we saw everything we were looking for and helped explain the comfort and benifits in getting the sofa and temperpedic bed that would best suite my mothers needs. I was able to get a matress for myself and a matress and bed frame for my son. Thank you Kabir, you were great!

Kabir gave excellent and fun service. Very helpful and explains prices and bundles simply and effectively.

I would give 0 stars if I could. Unhappy with store customer service. 1. Mattress and adjustable base was bought off the display floor and Nisrein said it would wrapped in plastic for transportation. It was not wrapped and we had to go and buy mattress cover at Harbor Freights. 2. Nisrein said that when bedframe was delivered the deliver people would be adjustable base together for us. It was not covered. 3. Adjustable Base was missing mattress retainer bar. It was there when we purchased. Called to let store know that it was missing and they basically said it was our fault, and the adjustable base was sold as it. 4. Called and spoke to Nisrein and she said she would find one in warehouse, and we could pick it up next day. We went the next day and there was no mattress retainer bar waiting for us. Spoke to the "trusted associate" Bobby and he was rude and defensive and said it was our fault for not noticing it was missing when we picked up the adjustable base earlier that week. Bobby probably wanted us to go, so he said he would order one for us. 5. 2 weeks later we still have not received a call to pick up mattress retainer bar. 6. I could not write the whole review about my customer service experience with Bobby, because the space is limited. I did email the solutions department and never received an email back regarding my complaint. Please let me know where I can send this to.

Nisrein was very nice helpful informative very happy with service

It’s was good .. I wasn’t planning on leaving with a couch tonight, but I did and I’m happy with my purchase :)

Kabir in sales was great. Excellent customer service!

Ashton was incredibly friendly and helpful to us when buying a small couch. I would definitely buy from here again!!

Very helpful and responsive

I recently had the pleasure of working with Nisrein at Ashley Furniture, and we couldn’t be happier with the experience! From start to finish, she was incredibly knowledgeable, patient, and attentive to our needs. Nisrein took the time to understand our style and budget, making personalized recommendations that truly transformed my space. Thanks to her guidance, we found exactly what we were looking for without feeling pressured. If you’re looking for someone who genuinely cares about helping you create a beautiful and comfortable home, I highly recommend Nisrein at Ashley Furniture. Five stars!

Nisrein was our consultant and was very helpful and knowledgeable to help us with our purchase. A+ !

Great customer service these guys are awesome I didn't get to read the Yelp reviews until now so I'm a little bit nervous about the delivery seems to be an issue and the quality of the items you buy I will keep you guys posted after this review but so far so good I'm expecting my items in 6 days! Thanks Bobby & Ashton! 💪 😤 Let's go!

I had a great experience at this store. Mo was super knowledgeable and patient. He gave us space to make the decision but was also around to answer any and every question we had.

The customer service was great. I had a really nice experience with Ashley. I will recommend Ashley to all my friends.

Ray was so kind and helpful from the time I walked into the store until I completed my purchase. He moved furniture for me and was extremely patient as I took my time trying sofas. I will definitely shop here again.

We went to all the big stores, regional ones, and even smaller businesses, but Ashley’s was where we found everything we loved and bought for our new home. Kabir showed us around and helped us make informed purchases that we’re going to live with for years to come. He was energetic and extremely knowledgeable, especially regarding mattresses. That was just the sales process. We had multiples last-minute delays to get into our new home, but Kabir was very professional, responsive (even on his days off), and helped us reschedule. To be honest, what could have been a huge logistical issue all-around was avoided by Kabir’s dedication to his job and his customers. We will come back and definitely recommend him to all my friends and family. Thank you very much!

Good costumer service

Team at San Jose store are very helpful and responsive for all questions. Suggested different options and patiently listened to our thoughts . I highly recommend anyone to visit this store

Ashton did not pressure us into buying something we didn’t want. Listened to what I wanted and when I wanted it by. He made it happen.

Ashley tried to deliver a used recliner sofa as a new one. The sofa was thrown on the street with no protection. Then the delivery crew argued with me to force me to take the sofa that I refused. To make things even worse, Ahley customer service line is in the Phillipines and they refuse to process a refund for merchandise that was not new. I paid $200 for the delivery also while the competition Living Spaces charges $40. I might have to sue Ashley to get my money back. I bought another sofa from Living spaces and I had no problems. I might not buy from Ashley again.

Ashton is so knowledgeable, friendly and helpful. The whole process was done smoothly and with ease. The selections at the store are very appealing to our interest.

Good service, delivery arrived quickly

Ray was awesome and quick in helping me get a new couch set! I really appreciate the friendly service!

Bought dining chairs and here is the story... 1- Placed my order (6 chairs) on Sunday and was told I will be receiving a confirmation email and never received that. The delivery date was supposed to be by the end of that week. Contacted Ashley via their website/chat and was told it is going to take at least 3 weeks to get the items and they had no idea why store told me by the end of the week. Checked with the store and was told, the online associate was wrong and I will receive them. Checked back again and was told my order does not exist in their system. 2- Tuesday, I got only 4 of them in front of my door! Surprise! I checked with store and they had no idea what happened, but assumed the rest of my order will be arrive soon! Called their customer service and was told if they are not out of stock, I will get them by the end of the week. Otherwise, I need to wait until they become available! And they had no idea if they have those chairs available or NOT!!!!! 3- After few days, second package arrives with 2 more chair. Started assembling them, I noticed two chairs have issues (see attached photos). One with missing "insert thread" and another one with an oily "stain" on it. 4- Communicated with the "seller" through numbers on his business card and no response. Called them and was told I need to submit photos/ticket. I did on October 18th as requested and was told in 72 hours they will call me. No call of course. Followed up by email and called them later on 29th and was told another 72 hours and no response! My claim number is "09800413" if store is interested! November 4th and I am still waiting!!! DO NOT buy from them unless you have no other option. They are great in selling, but awful in customer service. Still waiting for that "72 hours" :) Update: Contacted the email address mentioned under this review and after 2 weeks, No Response!!!!

The customer service in the showroom was amazing; the sales reps were knowledgeable and patient with us. We selected our couch and were told it was in stock and arranged a deliver date 2 weeks out. Then...I got a call saying the couch was backordered and my delivery date had to be pushed 2 weeks later. This is very frustrating as I had arranged for my old cough to be taken away and now will have nothing to sit on for 2 weeks! Extremely disappinting!

Very professional and a. Beautiful store.

It was a nice experience and as such, my wife and I will come back.

Great service, products, prices!

Had a great experience shopping at Ashley San Jose. Bobby and Kabir were excellent to work with. They matched the best price available online and helped with quick delivery of the item. Would highly recommend them

Missed their delivery date by 3 weeks

Good service, good economical furniture, bright and clean display area with ample parking.

Sounds good furniture set for a good price and they really help me find the right colors and the right size for what wanted to get. To have enough room and all thank you!

Great store, wonderful staff. We had a great experience at this location, delivery dates were reliable, and staff were very helpful.

We were facilitated with all our questions answered in a nice calm and professionally by Mo

Ordered the products around August, got the product delivered in October with major repairs. Still not able to used the product that was purchased while waiting for the missing parts.

I had a great experience buying a coffee table and a chair. Mo was super helpful, but did not hover. He let us have all the time we needed to look around, but was very informative when I came to him with questions. They delivered the items 2 business days after I purchased them, and the were fast and polite. Overall an amazing experience.

They sales staff are very knowledgeable

I had a good experience. The selection was very diverse, the staff was helpful and the final purchase was quick.

Ashton and bobby really helped us they both are good had the patientce to awnser pur questions and gave us great deals.lots of options and really great deals thanks to ashton and bobby

Nasrin, the rep was very helpful. I liked working with and will go back to buy more furnitures.

Ashton was a dream to work with! The customer service from Bobby (his manager) was also exceptional. Highly recommend going in.

We had very good experience in store, the service also was great but as they delivered the couch felt it out of the truck and got damaged on the right edge. We called them about 6 times and afterwards did we not get any more answers, they asked also about 3 times for the same pictures, wanted to send somebody over who never showed up and nothing ever happend. Once they called up to close the case and if not do we have to send ANOTHER ONE TIME pictures. We gave up anytime, it was for shure the last time we buyed in Ashleys!

Worst shopping experience ever. For saving your time, energy and money it is better to buy mattresses or furniture somewhere else. People that work in Ashley do not bother at all about your opinion with purchased products. They do not take returns even with defective items.

Ashton and Kabir were very professional and knowledgeable.

We purchased a couch and bed frame from this location in July. We had no issues with with the delivery of the couch. The bedframe took over a month to deliver and it was the wrong one. We did go into the store again and they apologized as it was a genuine mistake by their staff, let us keep the current one till we received the new one and, offered some store credit. They said that they would call us back and we waited about a week before we called them to get an update. They said that the bed frame that we wanted was on back order and we have to schedule a day to switch. We scheduled the switch which was weeks later but when the delivery people came, they only had instructions to pick up the bed frame with nothing to drop off. We had to call customer service again and reschedule for the switch. They came today again with only instructions to pick up and no new bed frame. I’m not sure when will ever get the correct bed frame. I know it was a mistake and I do believe that the people working in store do not have much control of trying to get this resolved, but it’s almost November. The lack of communication from Ashley Furniture customer service is frustrating and to plan around my work day to be available for deliveries that are incorrect is a inconvenience

would give 0 stars if I could. Review based on my experience with an online purchase. No problems ordering sofa and loveseat set, good price. Correctly charged my card for the purchase but did not send me a confirmation email. Called the next day to get one sent. Earliest furniture delivery date was one month from purchase date. Ashley did not offer an option to take away the old couches to I called the City and scheduled a pick up for a few days before delivery. 4 days before delivery got an email at 5:30pm that there was a "problem with my credit card" and I needed to fix and my delivery would be delayed. too late to call to speak to anyone, also happened to be the night before I had to put the old couches out for pick up. Called the next morning, spoke to Megan in customer service, basically said the problem was on my end, I needed to update my card info, was super rude, asked if they would be picking up my old couches since I had to cancel my pick up and said "no". I did not update my card with them. Called my credit card company and they verified Ashley cancelled the transaction weeks ago! No accountability, terrible customer service, will not be ordering from them or shopping there again.

Bought a sofa here and Ashton helped us out. He was very nice and helped us get a good deal.

PLEASE DON’T BUY FROM THEM. We bought furniture from them 3 weeks ago, they said they can fix our address and make the delivery even sooner for us. We called them, turned out they can’t make a delivery faster. Today they were supposed to deliver it. WE SPECIFICALLY ASKED TO DELIVER AFTER 5PM. At morning before delivery they call and say they broke our table (thanks) and that delivery will be from 10am - 2pm, not 5pm as we asked. My husband asked them to at least notify him an hour before delivery so he can get off work and come. They call him at 12 and say that they arrived. He rushes home, because he was not notified, and they leave without waiting for him. If I could give their customer service -100stars, I would give it. The worst store ever.

I visited Ashley HomeStore for the first time on Sunday. I had a very good experience. I needed a new dining room table. I had some things specific in mind. I found exactly what I wanted. The sales guy was not pesty like some can be. He was very helpful and very fast. The table was delivered today and it looks fantastic. I am very happy.

Great service, Vincent was professional and knowledgeable. Amazing service

Mo @ Blossom Hill store was great! Very patient, helpful and knowledgeable.

The quality of the dining table I purchased was terrible—chipped areas and a poor finish made it look more like a second-hand piece than a new one. The chairs were wonky and uncomfortable. When I reached out for help, every employee I spoke to just passed the blame to someone else, and I felt completely ignored. They refused to take the table back, insisting I use the warranty instead, which is basically just a way to dodge responsibility. They care only about making a sale and nothing about customer service. The technician was able to fix the issue but the table looks patchy and ugly. I would never recommend Ashley Furniture to anyone. Do yourself a favor and shop elsewhere!

Tony Z very friendly, we feel very comfortable and happy with his service,

Delivered a damaged product. Customer service said they scheduled Technician for the next week but no one showed up. When called and asked they scheduled for another one 2weeks later. After a bad discussion, they called back and scheduled someone in the following week. He came on the day and said it needs a replacement. Replacement was scheduled and confirmed. However, it was cancelled an hour before the scheduled open window. Never replaced back.

I'm deeply saddened and incredibly disappointed with how Ashley's has handled my case. Last August, I purchased a dining table from their store, along with their 5-year protection plan, believing I was making a wise investment. But recently, I discovered termite infestation on one side of the table. When I reached out to customer service for help, I was told that because it's been over a year, I needed to contact their warranty provider, Reguard. To my dismay, I learned from Reguard that termite infestation isn't covered—very conveniently for them, of course. Desperate for help, I went back to Ashley's customer service, only to be told once again that they can't assist me because it's been over a year. What they fail to acknowledge is that termites don't just appear overnight. The infestation likely started long ago, probably even before I purchased the table from them. It’s just now become visible, barely after the one-year mark. I’ve been a loyal customer, having bought several pieces of furniture, including recliners, and even recommended Ashley's to friends in the past. But after such a disheartening experience with both the quality of their products and their indifferent customer service, I can no longer endorse them. I won’t be making any more purchases from Ashley's, and I certainly won’t be recommending them to anyone moving forward. And as for their 5-year protection plan? It’s utterly worthless. There’s a clear disconnect between what Ashley's customer service is saying and what Reguard is telling me. The whole experience has been nothing short of a nightmare. Update - Customer service reached out to me and replaced with a new dining set for the same model.

Title: Good customer service/ Display. Horrible Delivery/ Schedule. Good customer service at the store and the sales person (Ashton) did a good job converting our enquiry visit to sales. We ended up buying all the needed items for our new home in one go. Turab (Manager) was nice as well in closing the order and providing us the right details. The issues - 1. The items were bought first week of August - 3 out of the 5 furniture have still not arrived (as of Sept Wk3 and im told I should wait now for mid October). Delivery dates have slipped 3 times. 2. Installation was prompt and fast - but issues persist. The headboard and the mattress have a significant gap defeating the purpose. The headboard wobbles and it needs to be secured to the wall. I wish Ashley takes care of its customers post the sale as well. Being a huge company im unclear how they would run out of committed inventory for 3 months, especially on current year's products. im disappointed with the way this order has gone. I would gladly cancel the remaining items if not for the "Combination set" I got. Since I have the mattress delivered, I have no choice but to wait for whenever they deliver.

Our in store experience was great, however our delivery not so much. My partner and I ordered a couch and it got damaged during delivery. The delivery man (Giovanni V) took pictures and said he would contact Ashley’s to send us a replacement part, and did not give us the option to reject the damaged piece. We later got a call from Ashley customer service asking how the delivery went and we mentioned the damaged piece and she told us the delivery person did not mention this. We checked our delivery receipt to find no pictures of the damage and a FORGED signature accepting the furniture saying there was no damage. It has been almost a month and there is still no tracking number on the replacement part and no accountability from Ashley for forging my partner’s signature. We will not be shopping with Ashley again as this experience was extremely negative and time consuming. Not to mention disheartening as their delivery employees are dishonest, I would not want them coming into our home again.

Nisrein A., was extremely knowledgeable and helpful. She kindly greeted my mother and I while there on a shopping trip for a sofa. I was interested in a new bed and she guided me through the many options with no pressure to buy at all. The facility was clean and organized and staff was polite, couldn’t ask for a better experience. Truly grateful and will be coming here again for future purchases. Thank you!

(Translated by Google) One of the best experiences in purchasing our bed. Upon entering the store Nisrein (extremely friendly) took charge of showing us the options according to our needs and according to our tastes, answering all our questions and having everything we were going to buy listed, then he introduced us to Turaab (the manager) super friendly and very expert in his area; He prepared in the best possible way the best offers and discounts to take advantage of the Labor Day opportunity. They were both extremely friendly and with their help we left the store very happy, satisfied with their costumer service. I definitely recommend the store and its staff; We will be back soon for more items for our home, we can't wait for that day. Thank you Nisrein and Turaab for your great help. God bless you. (Original) Una de las mejores experiencias en la comprar de nuestra cama,. Al entrar ala tienda Nisrein (extremadamente amable) se hizo cargo de mostrarnos las opciones según nuestras necesidades y de acuerdo con nuestros gustos, respondiendo todas nuestras preguntas y teniendo todo lo que íbamos a comprar enlistado, después nos presento a Turaab (el manager) súper amable y muy experto en su área; El preparó de la mejor manera posible las mejores ofertas y descuentos para aprovechar la oportunidad de labor day. Los dos fueron extremadamente amables y con la ayuda de ellos salimos de la tienda muy contentos satisfechos con el costumer service de ellos. Definitivamente recomiendo a la tienda y su personal; volveremos pronto por más artículos para nuestra casa, no podemos esperar ese día. Gracias Nisrein y Turaab por su gran ayuda Que Dios les bendiga.

We found all the furniture we wanted and the team at Ashley helped us get good deals on the same. Tony helped us out with all the requests and questions we had.

Our experience in Ashley is outstanding Team there is very friendly, professional , supportive. From the first moment in the place the sales representative Nisrein shows great efforts in our support in explaining the furniture value and competitive features . and when it comes to closing the deal the sales managers and nisrin shows great support and flexibility. I highly recommend to visit and buy from Ashley and especially from that branch. I bought different stuff from there with good value and price

Nisrein, helped us to find our dream furniture, she’s the best!! 🏆

Very good experience shopping here. Ray, our sales person, is awesome. He made our trip here enjoyable and worthwhile. Ray gave good suggestions and supported our choices. Prices are decent.

(Translated by Google) Very expensive but the staff is not well trained (Original) Muy caro pero no están bien capacitados el personal

Ben was really helpful and he did a great job

We recently bought dining table, leather sofa, loveseat, and 2 swivel chairs. We worked with Turab ( San Jose - Ashley Showroom) and he was amazing. We did not have good experience with other sales people, but Turab handled it all. He is very knowledgeable and so quick to response to your queries. If you want to buy furniture from Ashely, go see Turab!

Salesman, Ashton, was wonderful. Delivery guys were as well. Product was terrible! Five attempts to deliver our living room set and we had to refuse all five for the same defect on all of them. Took two months to finally receive our refund and bought our furniture set at Costco.

Well, ordered a couch May 4th. Delivery date was Saturday June 15th, day before get a call saying it’s back ordered and need to reschedule delivery to Tues. had to take day off work. Day of delivery get an update that one piece is back ordered and they will deliver at later date. Again had to take time off for second delivery. Couch come damaged, Ashley sent a part/fabric to have a tech come out to repair, another day off work, to find out they sent the wrong part. Now getting a replacement for the damaged piece and guess what, also will require a day off work. This couch cost me double with work missed!! So not a happy customer!

Saleiman was a great salesman - very patient and showed me numerous sofas until I found just the one I wanted

I highly recommend working with Melvin, he was extremely professional, patient, courteous, and answered all of my questions thoroughly. He is an honest and completely transparent salesperson, who addressed all of our needs with purchasing a new sectional couch. Thank you for all of your help.

Friendly people with a great selection of fairly-priced furniture.

I have used Ashley furniture for years. Quality is as promised (not top or bottom of line)but my sales associate Binh Nguyen was AMAZING-

(Translated by Google) The boys are very attentive and friendly (Original) Los chicos son muy atentos y amables

The lady who takes phone calls is extremely rude, keeps hanging up the phone while I am talking to her. This happened three times.

Excellent customer service from beginning to end. A big thank you to Sandra Arguello, Ray Medina and Turaab! The delivery was on schedule and went smooth like butter. We absolutely love our new furniture!

This store has a great selection and fair prices. Zach the store manager was able to work with me on a piece that was discontinued, but in the floor. Once he realized that i coud not order it online, he let me purchase it and take it home. Love the flexibility. Will return - thank you Tony thank you Zach.

Bought some couches that were supposed to be delivered on Tuesday. Still not here and no response from the store or customer service. Vincent Bui is no help after the sale neither is anyone else in this company. Horrible service

Excellent collection of home furniture.Wide variety of Dining table,chairs,Beds,Sofa,furnishings etc.Thanks to Mr Ashton,for his guidance and explanations in detail about offers.

Ashton is a super star salesman. Sometimes he has more than 1 customer at a time. He really knows how to make each customer feel welcome and important when having multiple customers at once. I am in sales myself and really appreciate his customer service. By far your best salesperson.

Found a beautiful dining set. Mo, our salesperson was friendly and was helpful on getting further discount for us. Smooth easy transaction. Ashley furniture always great customer service.

Nisrein was amazzzzzzzing, she greeted us as soon as we walked in. We were given plenty of time to browse and she checked in with us. We made a purchase and we are so excited. Thanks so much!

Horrible customer service when called especially the lady named Sandra was extremely rude when I asked when I would get my refund and to send me a confirmation email regarding that. They had my wrong email and I asked them to correct it and resend it to me but all I got was an attitude and a disconnected call. Please refrain from buying from this store. Reading other reviews, this seems to be a routine behavior from Sandra and the management seems to be useless and inefficient in taking action against her.

Today we bought bed and mattress for our daughter. Mo gave us full attention and service as desired. He was very helpful in answering all our questions and explained everything to our daughter patiently. Thanks Ashley team in San Jose store, especially Mo, for all the great customer experience.

We recently purchased our couch from here and we’re impressed by customer service. Kabir is an amazing guy to work with, super friendly and tries his best to get you the best deal. I would highly recommend working with him.

I walked in and I was greeted so friendly. They answered my questions and took me to the couches because that is what I was looking for. I found my couch.

Friendly and knowledgeable sales staff who worked with us and gave us a great deal.

We were so very pleased with our salesman & service advisor Kabir at Ashley Furniture on Blossom Hill Rd. We were searching for a couple new recliners for my husbands upcoming back surgery. Kabir was passionate about the upcoming surgery and pleasantly took us thru the store to show the display of power recliners. We found the one that we liked and he was eager to check stock for delivery prior to the surgery date. There was no pressure just a great customer service experience. We will definitely return for additional furniture in the future. Thanks Kabir!

No was outstanding! He was very attentive and thorough in helping us select our new Sofa and table set. Thanks, Mo!

Very helpful guidance in choosing our Couch and Mattress by Kabir. Especially love the personalized help and Kabir being so approachable. Definitely recommend this place to others!

My husband and I were helped by Ray while looking for a new couch. We let him know about our specific needs and he was incredibly helpful! We ended up going with his first recommendation because it was spot-on what we needed. He was friendly, efficient and made the whole experience very pleasant!

Terrible, not inspiring

This is one of the worst store. The manger is very bad. I would not recommend anyone to visit this location. I have contacted the store related to item exchange and never heard back from the manager. I got a reply from store associate that manager will contact to you. Do not go to this store.

The store has variety of options to chose from. The sales team (Sulaiman) is amazingly helpful and nice. He understood our requirements well, and helped us explore millions of options and evaluate what’s best suited for my requirements. He was very patient with us. The entire process of finalising the product and making payments was seamless and quick.

Very patient and helpful

Kabir was great! He made the entire experience so seamless. He was very friendly when he greeted my family and I! And we were in and out in a jiff! We were completely clueless on what might look well in our home and he made such great decisions based on the photos we shared of our new home. Gave a ton a great info about the tempurpedic and got us such a lovely sofa! Im so excited to see it on delivery day! Will definitely return in the future to see him!

Everything was great. The delivery was on time and.i liked the tracker Delivery guys were effection and nice no mess

Tony was fabulous. He was very friendly, patient, prompt with follow-ups and last but not least, flexible which made for a smooth experience at our end as we navigated our own decisions about which sofa to buy.

Clean and friendly atmosphere

We had great experience working with Sales associate Kabir. He is very prompt and always helpful and responsive.

It was somewhat timely. The process took some time but it was worth it. Excellent helping me out and got me what I wanted!!

I just bought this beauty of a movie theater style power recliner from Ashley’s on Hlossom Hill! I also bought a gorgeous rug but I can’t upload videos to this review. Service was top notch here, especially if you get to work with sales rep Nisrein Alnshaiwat, she is so kind, patient and knowledgeable! She was totally available but didn’t pressure me, which would have been a big turnoff. It was a smooth and pleasant purchasing experience due to her professional demeanor!!! I am so excited to receive my new rug and power recliner. Happy birthday to me!!!

Ashton gave my husband and I excellent customer service.

Off the chain customer service. From the moment I walked in the front door, all my needs were met. Outstanding!!!!!

It was a pleasant experience which is a little different these days. Ben, the salesperson, was very helpful and attentive. He knew what I was looking for and helped me put it together. Dining room table but I did not like the chairs. I found another design that I really loved. Made my shopping experience very pleasant.

Great experience with Ashton in San Jose. Fun experience, no pressure. We came for sofa and recliners and we’re leaving with those and a movable base and new mattress.

Worst quality of furniture.

The absolute worst customer service when you call. 4 days ago I called and cancelled an order I had made and just now I called back to inquire about my refund of the almost $700 I had paid. I was told that they had just now notified PayPal by email to refund me and I have to wait another 7-10 days for my refund. When I asked the phone rep why wasn't this done a few days ago when I first called and cancelled the order they said Ashley didn't know I was charged for the order!! What????? Ashley didn't know they charged me and collected almost $700??? Bullsh*t...... Ashley took my money the minute I placed the order even though the delivery was over two weeks out and now they are holding it for what amounts to almost a month and I never received anything from them other than stress.

Kabir is a great Advisor. I highly recommend him to anyone. He’s very knowledgeable and explained everything to my wife and I about the couch, breakfast stools, and bed/mattress that we needed. He made it simple for us to understand and in a timely manner. And he gave us a really good Deal on our purchase. Thanks again for all your help Kabir! 👍🏼🤩

Ask for Ashton when you come in! Great service.

Ashton was super helpful and very experienced

Ask for Ashton great customer service skills

Ashton was phenomenal and made our shopping experience so easy. We had our 1yr old with us and he was there to measure pieces, show us all the options within our given price range and make sure we could find exactly what we needed for our family.

Great customer service! They even honored 2 gift cards I had from couple of years ago! I would definitely reorder again!

Great service from Ray M

My salesman was very helpful. He directed me to great recliner chairs. I tried a bunch and found one that fit me. The delivery made fast work of the set up. It would recommend Ashley Furniture.

Informed of delivery twice with multiple reminders and confirmations. No one showed. When I spoke to the store the lady did not understand why that was an issue since the delivery time is an estimate. I tried to explain the difference between the item being delayed versus telling me it is being delivered on a certain day that I had to arrange things to be home and then a no show. She didn’t get it. Once piece was delivered, the doors did not align. Two tech visits later, where I had to make sure I was home, it was determined the piece was warped and needed to be exchanged. Waiting to see how that goes. Way to much effort to get a simple piece of furniture. Overall, my interactions with the personnel, with the exception of the lady above, were good. The manager eventually made things right and we were satisfied.

Great service and great inventory. I highly recommend this place. Also they have amazing financing options.

Ashley store has a huge selection of beds and if it's not in the store I am sure you can find it online. My wife and I really enjoyed how sales associate Ashton made us feel. He was kind, patient and very knowledgeable about everything. We were never pressured to buy anything until we were ready. If you are in the market for a bed or furniture stop by at Ashley by Blossom Hill rd and ask for Ashton he will take care of you.

My experience was great. I visited the store in San Jose on blossom hill. The customer service was excellent 👌. The guy who assisted me was great and knows his job. Thank you

If you are in the area and are looking for furniture I highly recommend this Ashley store. I suggest you speak with Ashton super helpful and an amazing person and Zach as well! Thank you both so much

(Translated by Google) Julián Lorenzo excellent service. (Original) Julián Lorenzo excelente servicio.

the staff was great to work with, thank you Ashton and Vincent

Quick and great service. Amazing store with a lot of premium furniture choices. Ask for Ashton, he took great care of us and gave us a great deal.

Nisrein was very helpful in what we were looking for. She was also very patient, informative & friendly.

Attentive sales staff. When my salesperson went to check with the manager for sales consideration, it was done quickly and professionally. All questions were answered and I will be shopping there for future purchases.

Nisrein was extremely helpful and pleasant and was able to find exactly what l needed for a good price.

I am just soo Happy that my son & I came into the store at the perfect time to be greeted by Ashton✨ -to say that he is a Superstar is an understatement I have never received such amazing customer service before & I want to continue to buy more and more furniture as long as I am buying from him/this store He just makes you feel so comfortable & like you are interacting with a family friend - he is truly a blessing to the world && I send nothing less than peace and blessings his way✨ we are so happy with the furniture in our new house - the delivery driver (Edgar & another gentleman) that dropped off our furniture were great & we look forward to visiting again in the future 🥰

Staff were helpful, price was good, logistics were easy. I would recoomend

Ashton was great to deal with. He asked us what we were looking for and LISTENED to what we needed. We had made our purchase within 30 min This is our second deal with Ashton and we liked him a lot

Great assistance, knowledgeable, and helpful above & beyond. Also gave us a great deal all around. Thanks!

The salesperson was helpful.

Extremely bad customer service!!! It has been three months from the day we purchased the mattress and we still have not received it. Our order has been consistently delayed. We called into store multiple times to check on the status of the order and there is still no clear solution on when the mattress will be deliver. The store shows no responsibility in the delayed delivery. The clerks were very rude toward us. They have been constantly difficult with us.

We recently purchased a new coffee & end table at your San Jose, CA store. The salesperson, Nisrein Alnshaiwat, was very courteous, helpful & informative about my purchase. The gentlemen who delivered & set my furniture up were on time & very professional. I would highly recommend your store.

From our initial call through the entire purchasing process, Ashton was both knowledgeable and professional. We consider Ashley Furniture a great resource for furniture. Ashton’s manager was also outstanding through the negotiation process.

If you get a line of credit make sure you know how it works. Don’t trust them as they are only trying to sell to you. Now my credit is 140 points down total. Don’t trust the sales people

People who helped were very pleasant and helpful. Appreciated the courtesy and the explanations for the couch and love seat we were purchasing. Also, we appreciated being given the name of the place that would haul away our old furniture; the discount and waiving of the delivery fee since we had to hire Move It to take away our old couch.

Lots of inventory on display. Very clean. Ashton was very knowledgeable and helpful. Sales manager was great as well. All around great experience.

More details to follow as i’m still dealing with getting in contact with the corporate side of Ashley furniture but do yourself a favor and please please please do not shop from this Ashley furniture. Although the main issue stemmed from the distribution center, The way the management here deals with customers is atrocious. Very reminiscent of shopping for a car with your car salesperson is nice and promises everything and talks to the management to try to help you, And then gets shot down by the sales manager, who doesn’t even have enough respect to come and have a conversation with you. I will follow up this review once I’m done establishing whether Ashley furniture as a whole should be avoided or simply this location. Update: Cancelled a huge chuck of my order and just bought stuff cheaper with same quality at different places. I still regret walking into this.

Ashley at 1082 Blossom Hill, San Jose CA. UPDATE: They picked up the furniture, signed for pickup AND kept my money! Customer service perhaps at the level of deceitful business practice. We wanted soft, comfortable recliners - as is lovely after a long day. So we drove over to Ashley so we could 'test' the quality of the offered recliners. We chose to purchase a soft, cozy comfortable recliner from the selection offered but what was delivered was a ROCK hard recliner. More than just firm, it was rock hard. Very uncomfortable! So I called the next day and was told to give it a few weeks to soften. Ok, could be reasonable. So I used pillows behind my back when sitting on my new recliner for two weeks. The recliner did NOT soften. Not even a little bit. So we drove back to the store in person. We were told that "they were in the business to make money and the 'fine print' on the receipt noted that sales were final. This is the same fine print that instructed us to contact the store within the 3 days if we had problems - WHICH WE DID. They are sending some out to verify the rock hard condition. I now reviewed the Ashley website and learned that others had had the same exact issue with this power recliner (the Next-Gen DuraPella dual recliner sofa) so clearly it is a known issue - a product defect? Why would they keep the soft, comfortable recliner on display and then deliver a recliner which is ROCK hard. Deceitful at best. I would stay away from Ashley. (I also just learned that there are class action lawsuits against Ashley - wish I had know sooner). Show less

Grace service

Wish I could give 0 stars Easily the worst customer service experience I've ever had. Upon purchase I was told $2700 out the door and delivery whenever I wanted. Upon agreeing the salesman Tony and the manager Turaab informed me they couldn't honor the $2700 number (because they had to meet their margins) and that only certain Fridays were available for delivery. Reluctantly agreed because we liked the couch. I was assured by Tony and the manager that if the item was damaged we would have immediate access to a replacement NOT REPAIR and have documentation of this guarantee. After my wife took time off of work to receive the couch and once I came home and was able to evaluate the underside of the couch(she couldn't lift and evaluate herself)we noticed the fabric was tearing off the bottom. Prior to anyone in our house using it. I've now spent hours on the phone with customer service agents and the store themselves and have not been able to speak with anyone in management(I've been told 3 times I would get a call back and still haven't, in fact the person manning the phones just started hanging up the phone on me last night) in order to get the store to honor their agreement. We've now been told that our request for placement has been denied. Trash salesmen. Trash management. Trash products. Trash customer service. Shop literally anywhere else. *****UPDATE**** I have now spent an additional 5 hours on the phone with Ashley furniture. Told I would have to have a technician come determine whether the couch needs to be repaired or replaced. I have an e-mail from store manager Turaab stating I am entitled to replacement. I was told I would be contacted to schedule an appointment for their field technician to evaluate the damage even though it is documented. I received a voicemail stating that the technician would arrive two days later in the middle of the day on wednesday. I called back to cancel that appointment because I was told I would be contacted to schedule the appointment and that the middle of the day on wednesday wouldn't work. The CS rep acknowledged that appointment would be cancelled. Technician showed up on Wednesday anyways. I made two more calls to re-schedule the appointment that I had never confirmed in the first place. Told I would receive a call back to confirm the time and date. Never received the call. I called back again and the CS rep confirmed I'd have a technician at my house on 1/20 and would receive a call on 1/19 to confirm the timeframe on that day. Never received a call. I just got off the phone(1/20) with another CS technician who now says the appointment was never scheduled. I have wasted more than 10 hours dealing with this garbage company. **Additional Update In response to their response: I've been on the phone for 80 minutes with the store today. They are refusing to put the manager on to speak with me. I've sent numerous e-mails. Sandra in C.S. at the store hung up on me earlier. The ball is now in your court. Don't insult me by acting like you have any intention of helping me after I've wasted 10 hours and been lied to numerous times. The manager Turaab is well aware of the issue and can CONTACT ME at anytime. BBB is next on my list

Felt the salesman only wanted a sale just started looking

Nisrein Alnshaiwat was a pleasure to work with; very informative and helpful! She went the extra mile to meet our needs and help us through the process of purchasing our sectional sofa. With the help of Ta-rob (sp), the floor manager that evening, the entire process went off without a hitch. Ta-rob went the extra mile providing important information regarding the battery charging process for the recliners! Between these two professional's, our purchasing experience went smoothly and seamlessly! You are lucky to have these two, part of your team, at Ashley’s! Sincerely, two satisfied customers…Shirley and John

Fast ,friendly ,helpful!!!!

Loved shopping our bedroom and dining area furniture from here. Melvin assisted us finalising the items. Store manager and all staffs were friendly and welcoming. Will revisit for future need.

Recently purchased a couch from them and the staff( Nisrein) was very helpful and provided all the details and kept us informed about the current promotional offers, without being too pushy. Had a great experience shopping with them. Delivery was on time and they keep sending notifications to keep you up to date. Very professional service.

Our experience at Ashley was a very positive one. Our salesperson was very knowledgeable and patient with us as we toured the store looking for a love seat, lift chair and chest of drawers.

Ashton was super helpful and very knowledgeable. He helped make a big decision very easy and was reassuring. Also checked in without crowding. I am happy I had him to help us pick out our new sectional

Never buy any protection plan from Ashley, it’s totally useless.Ultimately it will increase your product cost. I have recently experienced the hassle of claiming the protection plan for my power reclining sofa, instead of sending a technician for inspection they gave me a local technician’s number to repair it with my cost. that they just escaped themselves with different clauses eventually I didn’t get any help.

We had a great experience finding the perfect dinner set with Nisrein. She gave us time to look at all the options and was available for any questions. She was clear in communication and had excellent product knowledge. Thanks Nisrein! Also, previously we had an amazing experience with Nick!

As soon as u walk in ur greater well but kabir was very help great customer service helped on finding what we where looking for can't wait for the new addition to our new place

Extremely bad experience. We wanted to remodel our bedroom so we went to store almost a month back and order bed and couple of chests. Sales person Kabir misguided us telling that the bed we are buying doesn't require a foundation and comes with wooden slats. On the day of the delivery it wasn't delivered as told and it was evident that we would need to buy additional foundation. I went to store to talk about my concern. They apparently opened a customer service case and told me someone would reach out in 3 days, come to our house and inspect what went wrong and fix it. We never received any call nor anyone visited. So I went again to store to meet Kabir again and that time he accepted the mistake and told he is giving the mattress foundation for free and would be delivered in next 3-4 days. I waited for 5 days but didn't receive any call/delivery. So I go to the store again only to understand that they only placed order on my name but didn't schedule the delivery! I am still waiting for this delivery which is supposed to happen next week. I don't have any confidence after such a horrible experience. On each of my visit to the store there has been some mistake from the employees and it feels we are being made fun of. I seriously doubt the competency of the staff in this store. horrible decision to do business with Ashley. We have sold our old bed and mattress hoping that Ashley would deliver in time and its been 20+ days and its still going on. Worst experience!

Zack and Turaab were wonderful.

Nice store that gives you the freedom of looking around without salesman following behind you! Good prices!

Great experience with nisrien.

Great staff with just the right amount of assistance. The selection is far greater than I remember, so happy we went by. Found the perfect couch and recliner.

Master was very helpful and friendly. She explained everything well throughout the process. I was shopping for dining room chairs and found some that will work well in my home.

From the moment we stepped into the store we felt welcome and that we would be treated with respect. There was no arm twisting. Nisrein met us at the door, and after introductions, I told her what we were looking for. Nisrein immediately knew where to take us in the store, and showed us at least 10 options for us. She knew the answer to every question I had about the furniture we were interested in. Nisrein was very well informed on the products for sale, and the other important aspects such as delivery, financing, assembly, warranties, etc. Nisrein worked very hard to get us the furniture we wanted at the price we needed. She was a star, and a real asset to the Ashley Store in San Jose. We will indeed return when we next need furniture. Oh, BTW, yes we bought the all leather sofa with recliners Nisrein recommended. THANK YOU NISREIN!

Nice place

Good service. Melvin was great and we got what we were looking for.

Nisrein was wonderful , patient and very helpful. She helped walk through multiple different options and finally decide on what works best for us.

Great staff, great selection. Special shoutout to Kabir for being an excellent staff partner in helping me with our purchases

I walked in Josiah asked if I need help, it all went uphill from there answered my questions and than some. I ordered my sofas and went back and ordered a purple mattress with all the info he gave me. Heck if a nice young man polite and helpful always had a smile need more like him. Thank you Josiah

Staff are all very helpful & welcoming. Didn’t feel pressured to purchase & felt like the associates were working to get me the best deal. Great selection & well-kept showroom. Quick & easy delivery process. High quality products with reasonable pricing. Good financing options. Have been coming back here for all my furniture purchases!

Just the purchase ....delivery is scheduled for next week. But the sales staff was great. Very informative and no pressure....let us browse and decide in peace.

Ashton was amazing! Best salesman I’ve ever worked with!

Tony from the San Jose store was great. Delivery was quick & efficient. Thank you!

Excellent customer service and selection. This is probably the best Ashley store i’ve ever been to states wide, Nisrein was amazing at helping us find what we want!

The Blossom Hill Store is very bad and lots of employees

Big shout out to Melvin and Zach. Very helpful, knowledgeable, and personable.

Ashton was a great help! The transaction was very quick and delivery scheduling was available. Highly recommend.

If only I can give this store more than 5 starts!! The service and staff friendliness is more than excellent. Nisreen helped us through everything today and we couldn’t be more grateful!

The furnitures are top notch quality and the price is reasonable too

Good selection and friendly service. Minor mistake on the original order but it was corrected quickly

Very nice selection for family room and kitchen tables. We came in and they had a nice variety of everything. Vincent at the store in Almaden was extremely helpful and we appreciate the information he provided during our visit.

Great choices and great prices!

I went back a couple times to shop for another couch. Every time, the staff has been friendly & helpful.

Welcoming place, great help from friendly staff. Nisrein is a delightful person!

If I could, I would not even give any stars to them. I ordered a dinning table (table is faulty, the nut won’t go in the table) with chairs beginning of September 2023 online. It’s now end of October and the number of hoops I have jumped without a resolution is insane. 4 weeks for a technician appointment to come take a look. Technician will take 1 week to upload notes. Then they will take 1 week to decide whether to replace or not. Customer service talks to you like you have committed a crime ordering from them . Buyers beware !

The sales associate (Ahmad Amir Mudaber) was very nice!

My son and I were looking for a furniture item, not knowing anything about Ashley Store. We entered and were met cordially by “Mo”, told him what we were looking for…..he directed us to the item. Found what I wanted and had a sale! Appreciated the help, and will surely tell my friends about your store. Thank you. Gerry R.

Always helpful

Very informed sales rep. Got me the online price and had me in and out of the store in 20 minutes. WOW!

It was the easiest furniture transaction I've ever had. I worked with Ashton and Zach in the store who were very easy to work with. I recommend them to anyone looking for a furniture.

Great products and nice staff

Thank you to Ashton for helping us pick out our new couch tonight! Very friendly and was very helpful and knowledgeable with what I was looking for. Great service!

Ashton was amazing and was the reason we came back to make our purchase. He is a valued contributor to Ashley

This review is about the costumer service at this location, most of my furniture is from Ashley and I have never had any problems. Horrible costumer service! I never leave reviews but I walked in today with my daughter and The sales man that was “helping me” show no interest in helping me. I asked about a dining table and he was supposed to check for delivery dates but instead he was just talking to another employee. While I was waiting I heard another sales man helping a couple and offering them sales because of the Holliday (they never offered me any sales). Other sales men saw me waiting and no one asked if I needed help. After waiting for a while my toddler got so frustrated and we left. The sales man saw me leaving and didn’t say anything. Oh well I will take my business somewhere else.

Came into Ashley not knowing exactly what to purchase, walked out feeling amazing about the items I bought. Nisrein was a pleasure to work with. She listened to my ideas and was able to walk me through the store, showing me different options that could work for me and my space at home. I left with a unique dining chair set of 6, a tv stand that has an added fireplace option if I want to tack that on later and a really unique yet simple coffee table. I felt comfortable making these purchases and never felt pressured to buy an item. Looking forward to buying more furniture from this store in the future.

Salesman (Mo) was very helpful in helping me found exactly what i was looking for. ( Mo)gave me very good service i will be visiting Ashley store again in the future. Thank you Herb Franklin Sr

Tried to return and item that I ordered on-line and was told I had to return within 72 hours, on 10/5/23 11:15 am called to get a return label, the item was delivered on 10/2/23 at 9:57pm, I am still within the 72 hours. Tried calling many numbers they are all in the Philippines, you get the run around, nobody could help, and they probably denied all returns, at this point I will not buy anything from them again. By the way who had a return policy for 72 hours, they should just let you know when you order an item; you cannot return it. Final Sale! Please do not make the same mistake as I did. I even tried calling a store and they still routed somewhere else.

Had a very great sales experience with Josiah. He, along with his manager, was able to construct the perfect deal with the best value for my family's purchase. Josiah was informative and polite and had everyone in their comfort zone and made our purchasing experience quick and seamless. Highly recommend asking for Josiah upon arrival-he knows what he's doing!

We came in looking for a new couch and chair and showed photos to Nisrein, she asked us questions about what we had in mind. I told her we had pets and needed to be able to remove covers and wash. She showed us a variety of options and took the time to explain all the services available. We are very happy with our purchase and appreciate the time Nisrein took with us.

Nisrein was very friendly, professional and very pleasant. She answered all my questions, tried her best to work with me and I am very happy with my purchase! Thank you Nisrein for your help!

Make sure to refuse anything if is not what you ordered or if they do not want to assemble it. They will not give you a refund and only state you should have refused the delivery.

Friendly and professional staff . Vincent Bui is awesome . He helped us to buy sofa and recliner with great deal . It’s done within 30 minutes .

Josiah was super friendly and helpful, I highly recommend working with him! We love our bedroom set thank you!

Good service, lots of options to sample.

This Store have all the things that you need to furnish your home, sales persons are so friendly and caring and store manager is so nice, special thanks to Nisrein Alnshaiwat who is really helpful, knowledgeable and patient with customer who helped me lot to find my desired stuffs, all in all totally recommend this store at Blossom hill blvd, san jose CA.

Ashton and Kabir helped us and found us the best Sofa for our home at best price . Thank you

Great service from Kabir, he made it easy and gave me a good deal for the sofa I got!

Thanks Ashton for being super patient and super helpful. You helped us and gave us good deals at 9 pm which was your closing time. Thanks so much

Ashton was so helpful! Great store, awesome deals and excellent staff

Kabir is awesome! He hooked me up with an incredible deal. 5 stars earned for my 1st visit. My 2nd visit: 2 stars removed for not canceling my large purchase. I spoke with multiple representatives at the store a day after my purchase, including Vincent, the guy who sold me the items, to inform them that the furniture won't work for my space. They assured me that I'd get a refund within 3-5 business days. Fast forward two weeks and I get a delivery confirmation email that the products that I canceled will arrive this week... Yikes. Check twice (or more) if you request a refund from Ashley. They may not listen the first time.

Excellent service, the seller was very helpful, he gave me different options within my budget that still meet my needs, nice friendly service. Thanks for helping me out, I would definitely came back to purchase good quality furniture at great prices!

Great experience all around. Shout out to Josiah for being an awesome rep. Super friendly and professional. He made a ton of great suggestions and gave us furniture options that perfectly fit our space and preference. Definitely coming back to refurnish the rest of our home.

We were immediately greeted at the entrance ,left to look around patiently waited for us to need help and then the same young man who greeted us came to assist . I never felt pressured into buying something I did not want or was not ready to spend on. We walked out happy with a placed order.

Kabir was fantastic! We found the couch of our dreams in no time. Thanks!!

I will NEVER buy anything from Ashley again. I am still waiting for a delivery that they rescheduled three times and now it's not in stock and hopefully delivered Saturday if I'm lucky. Been buying furniture with them for years in other cities. Never Again and they refuse to take your calls.

Great costumer service very polite and knowledgeable of everything I definitely be back to this store again

Kabir was awsome, professional took care of my purchase and made it extremely easy, 5 more stars

The manager Zach has 0 customer service, he is impatient and rude.. Ashley just lost a customer due to bad customer handling skills.

Not as many selections compared to Fremont showroom

Worked with Josiah. He provided excellent service and helped me find what I need.

Great place with great people! Ashton was extremely helpful and patient. He walked us through the preapproval and thoroughly explained us each product we get interested in. Great customer experience! We took time to decide whether to get a cushiony regular sofa and recliners - both are really really nice. By the time we come back that night, Ashton has left but got assisted by another great guy, Traiven. Smooth transaction! Got our living and dining set and we can't wait to receive and set them up at home.

Sam found us the perfect couch.

Great help by everyone! from Start to finish. Thanks guys!

Thank you for your helpful and cordial service!

I came to purchase a specific piece of furniture viewed on web. Promptly greeted. 👍 Questions answered. Sales person knew the item I wanted was not in store. Didn’t appreciate store walkthrough. Nice but obvious sales tactic. Overall experience good. I will be back to make future purchases.

The service can be much better. First thing they are unable to answer many questions we ask , second even to match the prices with online Ashley store they have asked us to wait for an hour or so.

Ashton help me today at the store very kind very friendly explained everything very nice to me and I'm very happy with my purchase

Very accommodating and a very nice work atmosphere!

Friendly customer service. Clean store.

Traven was our salesperson and our experience with him was very pleasant. He’s very engaging and respectful. We were pleased about our purchase of a nice sofa. Thx Traven. You’re a keeper for Ashley Furniture.

I came in looking for a sofa table and Ashley furniture had the style i was looking for. Their customer service and salesman was awesome. I would totally recommend. A+++

My partner and I came to purchase a sectional couch here and we were greeted by Melvin Chu. He welcomed us in and offered his assistance but let us browse in peace, so we did not feel uncomfortable while browsing. After we made our rounds in the store, Melvin asked if we had any questions and although we did not make a final decision that day, he gave us his card in case we had any questions. After shopping around some more we settled on a couch we had seen at the Fremont location (did not have the same shopping experience there unfortunately) but we did decide on the couch we wanted. I called the San Jose location back and Melvin was able to help us process the order remotely and for a great price!

On Saturday my niece and I went into the Blossom Hill store to look for a dresser. After not being greeted and looking around the store for at least 30 minutes,passing buy many team members we were kind of frustrated that no one approached us to ask if we needed any help. Not sure if I would go back to this store.

We needed to buy a new bed and mattress for my daughter. Vincent is very friendly and didn't give us pressure. They gave us a very good price and also did the price match when we found that the mattress is on sale at the website. They have all the furniture in stock, so we will be getting it in 3 days.

Excellent experience in the store at Almaden plaza

Tony's assistance at Ashley Furniture was exceptional in helping us select the perfect couch. His guidance and expertise made our decision effortless, and we're truly grateful for his exceptional service.

Loved this store! Tony helped us a lot with finding the right furniture. I would highly recommend this location to anyone looking to buy good quality stuff for their home!

Just had the BEST experience at your San Jose store. After visiting several of your competitors we were so happy to meet Ashton K. We had so many questions and he was able to answer them all. Within minutes we knew we wanted to work with him. He made the whole transaction pleasant and painless! My couch arrives in 3 days!! 5 Stars! My kind of customer service!! I’ll be baaaack!

Vincent was very helpful and patient with us.

My purchase was super quick and easy! The guy who helped me (I think his name was Melvin??) was super patient while I made my decision and tried to help me get the best deal possible. It was a very quick and easy purchase. No information felt weird or hidden to me. Overall, super helpful guy and he helped make the purchase simple and easy :D

Waoooo.....lovely house furnitures, good Staff, Vincent was a wonderful marketing representative together with Zack the branch Manager made my purchases easier. Prices high, however good quality. I hope to enjoy what I brought from your company.

Ashton he is a great costumer service and he do a great job

Kabir and Tony are very nice. It was a pleasure doing business with them.

We bought a bedroom set and dining here. The products are beautiful but what’s worth mentioning is the amazing service we got when there was a minor issue with our order. Vincent initially helped us with the choice and getting the best deal. When there was an issue, Turaab helped us resolve it quickly and made sure we were not troubled by anything! Will definitely buy more stuff in the future!

Returning customer and love their friendly service & collections. Would definitely visit again 🙌🏼

I had Traiven as a sales person. He was very knowledgeable and was not pushy at all. He helped me get the best deal and remembered me when I came back in.

Incredibly frustrating. I ordered a couch a month ago at this store and they insisted we buy here because the delivery would be faster than at an online store. Now they've pushed my delivery back TWICE saying that I'll have to wait another 1-2 weeks for my couch. I've tried to call the store multiple times and they won't answer. Would not recommend. UPDATE: they did not respond to my email (as expected) and they delayed my couch ONCE AGAIN. I was not even informed of this additional delay, but instead I had to call myself for an update.

Good collection and service

Nisrein was super helpful today! My spouse and I came and looked at several sectionals with her and she helped us purchase the right one. In the future with Ashley we definitely will come back to work with her.

Great job Nick. Good experience in-store and very helpful service.

Great job

Friendly, helpful , gave great discounts to the overall amount. I will go back for my coffee table and more! Very quick to what I had in mind, eager for my business!!!

Salesman was excellent. Courteous, knowledgeable & PROFESSIONAL (Tony Tram)

Had a great shopping experience at Ashley furnitures. We bought dinner table and 4 chairs. The furniture was great buy for a reasonable price

Nicholas Cardoso was extremely customer service oriented. He offered an additional military discount, which is always appreciated by veterans.

Great service by Ahmed. We ended up buying the furniture online on Ashley Store because it was about $200 cheaper. The store manager refused to match the price.

Very refreshing experience,working with the employees and mgmt in the store where they go out of their way to ensure the customer is satisfied, that combined with the expert experience of their products make for a very rewarding Purchase. Ash was a uniquely good sales associate.

Amazing service and products

Nick was great at directing us to exactly what we needed!

The staff at Ashley are wonderful. The variety of selections are excellent. The quality is very good. The prices are great, too!

Ashton at the store was very helpful and understanding. I will definitely come back. Awesome customer service Ashton. See you soon for my next purchase.

Great place to buy and good people to work with .. Ashton was very very helpful

We had a great experience at Ashley store on Blossom Hill. Both sales associates, Nick and Turab were wonderful people to work with. They were extremely nice and went out of the way to get us information that we asked for . They were very patient and worked at our pace and were not pushy like many sales folks at other stores. Had a great shopping experience. Strongly recommend this store.

I had an amazing experience shopping at this store for my new apartment. Ashton let us roam the store ourselves to find our own likings while also stopping by occasionally to provide useful information, answer any questions, and provide tips on how to best search the store. I ended up finding everything I needed & walking out there with a great deal. Would highly recommend for anyone in the San Jose area looking for furniture.

Aston was so pleasant and very professional. Worked with me and got me a great deal wirh his Managers approval. Much appreciated. Beautiful sofa set. Will definitely buy again in the future and recommend to family and friends. Really happy with my purchase.

I came here with my boyfriend about a week ago . We came looking for a new bed set . Our experience with Ashley store over all was amazing but our sales rep Ashton was beyond great . He answered all our questions he took the time to explain and show interests in our concerns . Thank you Ashton will be recommending to friends and family . Can’t wait for our delivery on Friday -Juan Castaneda & Estefany

Amazing experience. Ashton went above and beyond to make sure we felt comfortable with our purchase. He didn’t pressure us at all and was very knowledgeable. Don’t ever let him leave Ashley!!

Great place, Ashton K helped us out and was very nice. If you need any help looking for the perfect furniture ask for Ashton K. He might be really young but that doesn't stop him from be excellent. Check out the Bayless couch. You will love it. So comfortable. Again thank you Ashton, see you soon.

Been looking for dining chairs to go with my new table. Found what I wanted at Ashley for a great price plus free delivery. Was in and out of the store in 20 minutes. Great assistance, nice furniture!

Vincent and Neiser (I don’t know if this is how she spells her name) helped my wife and I find a couch that fits our needs and fits our budget!! Couldn’t be more happy than to do business with Ashley Furniture in San Jose

Wonderful, attentive service!! The sales representatives were very welcoming and shared the exact deals I was looking for. I made my decision in <30 minutes for my mattress and they helped load it in my truck with ease! Highly recommend!

As usual we had a great experience at Ashley. Kabir helped us with our purchase and was as nice as anyone could be. We would highly recommend asking for Kabir if you go to the Blossom Hill store.

Overall experience was good. Sales rep Ashton was really nice and helped me in getting the TV stand Iliked and shared details of the product .

Walked into this store knowing we were there for a living room set…our sales associate Traiven was so helpful and informative, but above all respectful!! He was not hovering at all and gave us our space to shop around and decide. We walked out of there as owners of new sofa/love seat recliners!! Thank you so much Traiven…if you shop at this store, request to have him as your sales associate.

Price is high I bout Ashley product from privet place is cheaper

Ashton was very welcoming once we entered into the store. Gave us time to browse and checked if we had questions. Made out dinner table purchase and was able to give me more information/pricing on other items. Definitely will come back to make my future purchases with him!

Fast, easy purchase, great customer service.. haven’t had it delivered yet.

Melvin was great help! Ask for him

Great customer service

Nice place with lots of stock of all kinds of furniture you need and at good reasonable prices for the Ashley brand. Shout out to Vincent Bui for helping us find what we needed and being super patient with us

Perfect customer service

Walked in with my family the person in the front didn’t greet us I had to say hello. There was a lady that walked in after us & he greeted them asked her if she needed help with anything. I just didn’t feel comfortable shopping here they probably thought we weren’t going to buy anything? I don’t know just know we won’t be coming back. Maybe train employees to treat everyone the same no matter the race/age/ etc.

The store was clean and inviting. Melvin was fantastic! He answered our questions and gave us enough time to browse the selection without pressure. The other staff were very helpful. Definitely will recommend this store and its staff.

Very good customer care and sale associate alyssa is very good. Thank you

Friendly and considerate staff. Good collection.

I visited San jose Ashley store few days back and had a very good experience. I would like to mention Ashton a very young sales man who helped us with our shopping. He did not give us any discount :) but he was fantastic so energetic and helpful..

What an absolutely pleasant shopping experience all around! I was assisted by Tony and his team. They were thorough, personable, helpful, and patient. Tony even demonstrated how to collapse a dining table and change it’s height. I was even helped out of the store to the car with the many things I bought. The service alone is 5 stars for going above and beyond. The store has clean restrooms. The floor is large enough to get your steps in and view their collections beautifully. The process of delivery and assembly was smooth. Ashley’s furniture communicated delivery confirmation and even gave me a 10 minute courtesy call upon arrival. The delivery team was efficient and extremely careful. Everything was assembled and arranged within an hour. I am VERY impressed and most pleased! I highly recommend Ashley’s Furniture in San Jose.

I bought a sofa. Nic was so helpful and made the experience super easy.

Vincent Bui was patient, professional, and detailed oriented. Great experience!

Me and my family went to Ashley at San Jose Facility trying to find some furniture for our new house we are moving into. Once we entered the store, Traiven Padilla welcomed us and satisfied our needs. We left happily with his excellent costumer service. Thank you once again Traiven.

Delivery was delayed by a week but delivery was done very professionally. It was quick setup and perfectly done. Everything was setup nice and new without hassle. Only thing was delivery was made a week later than promised.

Ashton was great! Really had a great experience. Not too pushy but just enough to make me buy lol. Great guy! Definitely recommend

We’re always given all the right options for what we want and all the help we need to make the best choice!

Nick very nice guy he show as nice products an help as choice in and match price really good

Went in around 1:30 to the store and was received with great arms by the man in the front. With the purchase I was helped by Nick. Everything went smoothly and overall good help.

After having my car broken into at the San Jose, CA store, we still ended up spending about $10,000. That included the purple mattress that was the bulk of the cost. They don’t deliver to my area often so we waited a whole week in our empty house to get our furniture. The delivery guys went down then wrong way on a closed street and decided that they would just skip us and not call us AT ALL for instructions. Even though we called them several times, told them to call us, to ensure we would get the delivery. No call back, no notification that they would not be coming! So I guess I just might have to cancel my whole order! Also NO ONE ANSWERS THE PHONE AT THE STORE!

I had a great experience, Ashton was the most helpful employee we've ever dealt with at Ashley's. Answered all our questions and went above and beyond to help us find the right deal. In regards to the store, it is well stocked and had plenty of options for anything your home would need.

If you buy anything from this store, pray everything goes Ok and nothing is wrong with your furniture because that's when they will stop being nice to you. Nobody will help you (salesperson or manager). They won't even try. Even when it is their fault for selling you defective merchandise. Worst customer service.

Alyssa was very helpful and efficient.

Very respectful and intelligent employees. Would buy from their furniture again in the future. I really recomend this furniture store. Ellas was amazing and knowledgable about material and styles and he was able to find me just the right products.

Quality of service from showroom to installation was outstanding

We had a great experience at the San Jose outlet. We were treated really well. The store had closed by the time we got there but everyone (especially the Sales Manager) was super congenial and patiently helped us out with our purchase even though it was past business hours on a Sunday for them. Definitely recommend this location!

Thank you, Melvin!

Hello, very beautiful products with good quality and reasonable price, and most importantly, polite, pleasant and knowledgeable sellers.

We had a great experience.

Great place sales person was so nice helpful great prices great Furniture

Very easy shop Help was easy to fine and knowledgeable.

Attentive salesperson. He also asked our furniture interests and took us right to pieces we might consider. We bought a table he showed us that was exactly what we wanted. We also found a sofa we bought. Salesperson on mark, helpful, personable. So much great, quality furniture in store. Surprised at how reasonably priced throughout entire store. Not higher priced as you find in most other furniture stores.

it was good

It was wonderful experience. I got what i want at nice price.

Great service not pushy at all and pricing was spot on

Dayna was AWESOME!!

Nisrein Alnshaiwat was a very professional sales person. Since I came in to the store , she approached and helped us to find the what we’re looking for. She was very specific with the details , and of course she was very kind. Thanks so much Nisrein; my family and I were happy with our purchase today.

Great customer service. Took the time to answer questions and help us find what we needed.

The salesman Vincent Boi was so very rude. We will not come there anymore. There are several other Ashley stores we can shop at.

Awesome

Nisrein helped us to find the best modern furniture (Dining Table and matching bar stools) that could fit in the space we have. She helped us negotiate furniture at the best price in the store.

Had a great experience with the best sales associate, Nisrein

We had a great experience with Vincent.

We went in today to replace our 17 year old sofa & love seat. Nick the manager greeted us and was incredibly welcoming. Salesman Nick C was amazing! He was so patient with us and our 2 small kids. He helped us measure multiple pieces to make sure it would fit. Hunted down information on fabric care and color options more times than I can count. Talked us through every step of ordering, warranty details, financing, delivery and linked us up with Habitat for Humanity to have our current set donated. We were with him for easily over an hour and I never felt rushed. For someone who despises shopping (hence the 17 year old couch), it was a really wonderful experience. I’m really looking forward to our new set up.

Good selection, pricing, and just right in store consultation. Helpful put not pushy. We had a great experience today and bought a living room furniture set.

We purchased a recliner here and received excellent customer service from Ashton. He was friendly, knowledgeable, and went above and beyond to help us us find the perfect piece of furniture. I highly recommend Ashley Furniture - ask for Ashton he was awesome!

I am leaving a 5 star review for the 5 star experience we had buying our new furniture. And all thanks to Nick Cardoso. Thank you very much for your time, patient and kindness at helping us select our new furniture. Behind a great salesman there is a great person! All the best for you and the Ashley team.

We took our son and his fiancée to Ashley furniture in San Jose To help them pick out some new furniture for their apartment. We were assisted by Ashton who made the process not only productive, but actually made this process enjoyable. We were able to find everything they needed and the delivery time is within just a couple of days. Shopping for furniture can usually be a real drag, but I recommend highly that you check out the Ashley Furniture store and specifically ask for Ashton as your guide. You will not be disappointed. I never write reviews, but I had to make sure we let everyone know how much Ashton helped us through this process. We will definitely be returning and using Ashton for all all our future Ashley Furniture purchases.

I recently had the pleasure of working with Ashton at Ashley Homestore and I couldn't be happier with the experience. From the moment I walked in, Ashton greeted me with a warm smile and a welcoming attitude. He took the time to listen to my needs and preferences and helped me find the perfect pieces for my home. His knowledge of the products was impressive and he was able to answer all of my questions in a clear and concise manner. He made the process of buying furniture easy and enjoyable, and I never felt pressured to make a purchase. Ashton truly went above and beyond to ensure that I was completely satisfied with my purchase. He even helped me arrange for delivery and set up of my new furniture. He made sure everything was perfect before he left. I would highly recommend Ashton to anyone looking for a knowledgeable, friendly, and professional salesperson. He made my experience at Ashley Homestore a 5-star one and I will definitely be returning to purchase more furniture in the future. Thanks Ashton!

Ashton is the very best. He has vibrant energy, gave great detailed descriptions on all the items we inquired about and he made the checkout process seamless. He made the entire process fun and easy. We will definitely be back and will also refer our friends!

We came to San José. Dayna Chapmans helped us, she was really nice to my kids and us, I loved. Costumer service was great and we end up getting a king frame 😊

Great experience! We got help from Nisreiu and she is super helpful. We purchased a sofa and very happy with it.

Nisreiu was very welcoming when we walked in and asked us to let her know once we needed any help. She did not hover and let us browse at our leisure. Furniture shopping takes time and usually a few spats with people who have different opinions in our household, but we eventually agreed on a dining table. She was there to help us with checkout and delivery date, and made the whole process easier.

Good product and quality service

Excellent customers service.. DAYNA AND ZACH ARE AN EXCELANT HELP!

I ran into the store while driving and it felt I hit gold. They have good collection at competitive prices, the staff at the blossom hill store was very helpful and the actual buying process was good quite, tanted a bit only by the system outage they faced on the day. The sales person I was working with though helped me thoughtout the process, keeping me informed and making sure to follow through until the end. Would recommend the place to others.

Our sales rep Nisrein was a real joy to work with. She was friendly, helpful, and had great recommendations. She even gave my family and I space and time to freely consider our options! It was really nice to have that time to think. All in all a great time with Nisrein thank you. Made the furniture buying process a whole lot easier. Delivery here was more expensive than what makes sense, but we will see if it’s worth it. (Furniture has not been delivered yet)

Dayna is the best Very helpful and her team is so helpful in all ways.

Kabir was awesome! We shopped around and Kabir was knowledgeable and helpful - stoked!!’

I would rather give ZERO stars. They delivered damaged TV stand and said they would send someone to repair. But we wanted to return it but they wouldn't agree for return and refund. They initially agreed for return, and then randomly said its 72 hour return window and after few days they started saying there is no return policy! Now we are struck with this crapy product. This store is a SCAM. Please stay away!

The staff is friendly knowledgeable and easy to work with. They were up front, no games. The items were in stock, readily available.

Had a horrible experience. Don’t trust anything they say! Nobody really helps. I’ll never come to this store!!! I went to living space instead, which provides much better service compared to this store.

Dayna was or sales person. Zack worked with us to get a competitive deal. He was so knowledgeable and courteous in working with us. Although the price was not the lowest compared to online merchants, we went with them for piece of mind. Great overall experience.

Had a great experience there. Very friendly salespeople, especially Nick.

It is too bad that Ashley's had made a 180* turn to the worst. Promise you anything, deliver nothing. Furniture was available and ordered. The day before delivery, a phone call said merchandise not available. This happened twice. Reasons for no delivery were many fold. Sales person or store manager did not return my inquiry. It is a major issue when a handicapped person is relying on special furniture and delivery can't be done.

Had such a bad experience from this store. I ordered bed frame and mattress with a promise of delivery date within 4 days. Within store I cancelled my previous order from mattress firm to buy mattress along with bed frame from this store. On invoice they mentioned "pickup from store" and not "home delivery". When I asked for clarification the sales person told me, It is only for some official reason but delivery will be done within 4 days. Later on I got a call from store saying delivery will be done after 15 days. When I protested they only agreed to deliver bed frame early that too after 7 days and mattress is still pending. Guys.. beware! these guys are selling things while lying. Do ask for correct details on the invoice and don't agree for anything verbally. I will think twice before going to this store again.

This is a review for Nick. He’s was very knowledgeable and worked diligently to find a solution for my oversized chair need. We had a nice conversation and he’s was helpful without being overbearing. Thanks Nick!

Sales Rep was a great help and Very informed on products and Choice of Product available. Thank You! Bob and Bev

Nisreen and Zac were so nice and friendly. We got the best customer service here. Highly recommended store and staff.

Had very good experience shopping at the store. Ashton was very helpful and polite helping us pick the right mattress.