Ashley Store | San Jose, CA 95123

Kabir in sales was great. Excellent customer service!

Ashton was incredibly friendly and helpful to us when buying a small couch. I would definitely buy from here again!!

Very helpful and responsive

I recently had the pleasure of working with Nisrein at Ashley Furniture, and we couldn’t be happier with the experience! From start to finish, she was incredibly knowledgeable, patient, and attentive to our needs. Nisrein took the time to understand our style and budget, making personalized recommendations that truly transformed my space. Thanks to her guidance, we found exactly what we were looking for without feeling pressured. If you’re looking for someone who genuinely cares about helping you create a beautiful and comfortable home, I highly recommend Nisrein at Ashley Furniture. Five stars!

Nisrein was our consultant and was very helpful and knowledgeable to help us with our purchase. A+ !

Great customer service these guys are awesome I didn't get to read the Yelp reviews until now so I'm a little bit nervous about the delivery seems to be an issue and the quality of the items you buy I will keep you guys posted after this review but so far so good I'm expecting my items in 6 days! Thanks Bobby & Ashton! 💪 😤 Let's go!

I had a great experience at this store. Mo was super knowledgeable and patient. He gave us space to make the decision but was also around to answer any and every question we had.

The customer service was great. I had a really nice experience with Ashley. I will recommend Ashley to all my friends.

Ray was so kind and helpful from the time I walked into the store until I completed my purchase. He moved furniture for me and was extremely patient as I took my time trying sofas. I will definitely shop here again.

We went to all the big stores, regional ones, and even smaller businesses, but Ashley’s was where we found everything we loved and bought for our new home. Kabir showed us around and helped us make informed purchases that we’re going to live with for years to come. He was energetic and extremely knowledgeable, especially regarding mattresses. That was just the sales process. We had multiples last-minute delays to get into our new home, but Kabir was very professional, responsive (even on his days off), and helped us reschedule. To be honest, what could have been a huge logistical issue all-around was avoided by Kabir’s dedication to his job and his customers. We will come back and definitely recommend him to all my friends and family. Thank you very much!

Good costumer service

Team at San Jose store are very helpful and responsive for all questions. Suggested different options and patiently listened to our thoughts . I highly recommend anyone to visit this store

Ashton did not pressure us into buying something we didn’t want. Listened to what I wanted and when I wanted it by. He made it happen.

Ashley tried to deliver a used recliner sofa as a new one. The sofa was thrown on the street with no protection. Then the delivery crew argued with me to force me to take the sofa that I refused. To make things even worse, Ahley customer service line is in the Phillipines and they refuse to process a refund for merchandise that was not new. I paid $200 for the delivery also while the competition Living Spaces charges $40. I might have to sue Ashley to get my money back. I bought another sofa from Living spaces and I had no problems. I might not buy from Ashley again.

Ashton is so knowledgeable, friendly and helpful. The whole process was done smoothly and with ease. The selections at the store are very appealing to our interest.

Good service, delivery arrived quickly

Ray was awesome and quick in helping me get a new couch set! I really appreciate the friendly service!

Bought dining chairs and here is the story... 1- Placed my order (6 chairs) on Sunday and was told I will be receiving a confirmation email and never received that. The delivery date was supposed to be by the end of that week. Contacted Ashley via their website/chat and was told it is going to take at least 3 weeks to get the items and they had no idea why store told me by the end of the week. Checked with the store and was told, the online associate was wrong and I will receive them. Checked back again and was told my order does not exist in their system. 2- Tuesday, I got only 4 of them in front of my door! Surprise! I checked with store and they had no idea what happened, but assumed the rest of my order will be arrive soon! Called their customer service and was told if they are not out of stock, I will get them by the end of the week. Otherwise, I need to wait until they become available! And they had no idea if they have those chairs available or NOT!!!!! 3- After few days, second package arrives with 2 more chair. Started assembling them, I noticed two chairs have issues (see attached photos). One with missing "insert thread" and another one with an oily "stain" on it. 4- Communicated with the "seller" through numbers on his business card and no response. Called them and was told I need to submit photos/ticket. I did on October 18th as requested and was told in 72 hours they will call me. No call of course. Followed up by email and called them later on 29th and was told another 72 hours and no response! My claim number is "09800413" if store is interested! November 4th and I am still waiting!!! DO NOT buy from them unless you have no other option. They are great in selling, but awful in customer service. Still waiting for that "72 hours" :) Update: Contacted the email address mentioned under this review and after 2 weeks, No Response!!!!

The customer service in the showroom was amazing; the sales reps were knowledgeable and patient with us. We selected our couch and were told it was in stock and arranged a deliver date 2 weeks out. Then...I got a call saying the couch was backordered and my delivery date had to be pushed 2 weeks later. This is very frustrating as I had arranged for my old cough to be taken away and now will have nothing to sit on for 2 weeks! Extremely disappinting!

Very professional and a. Beautiful store.

It was a nice experience and as such, my wife and I will come back.

Great service, products, prices!

Had a great experience shopping at Ashley San Jose. Bobby and Kabir were excellent to work with. They matched the best price available online and helped with quick deliver of the item. Would highly recommend them

Missed their delivery date by 3 weeks

Good service, good economical furniture, bright and clean display area with ample parking.

Sounds good furniture set for a good price and they really help me find the right colors and the right size for what wanted to get. To have enough room and all thank you!

Great store, wonderful staff. We had a great experience at this location, delivery dates were reliable, and staff were very helpful.

We were facilitated with all our questions answered in a nice calm and professionally by Mo

Ordered the products around August, got the product delivered in October with major repairs. Still not able to used the product that was purchased while waiting for the missing parts.

I had a great experience buying a coffee table and a chair. Mo was super helpful, but did not hover. He let us have all the time we needed to look around, but was very informative when I came to him with questions. They delivered the items 2 business days after I purchased them, and the were fast and polite. Overall an amazing experience.

They sales staff are very knowledgeable

I had a good experience. The selection was very diverse, the staff was helpful and the final purchase was quick.

Ashton and bobby really helped us they both are good had the patientce to awnser pur questions and gave us great deals.lots of options and really great deals thanks to ashton and bobby

Nasrin, the rep was very helpful. I liked working with and will go back to buy more furnitures.

Ashton was a dream to work with! The customer service from Bobby (his manager) was also exceptional. Highly recommend going in.

We had very good experience in store, the service also was great but as they delivered the couch felt it out of the truck and got damaged on the right edge. We called them about 6 times and afterwards did we not get any more answers, they asked also about 3 times for the same pictures, wanted to send somebody over who never showed up and nothing ever happend. Once they called up to close the case and if not do we have to send ANOTHER ONE TIME pictures. We gave up anytime, it was for shure the last time we buyed in Ashleys!

Worst shopping experience ever. For saving your time, energy and money it is better to buy mattresses or furniture somewhere else. People that work in Ashley do not bother at all about your opinion with purchased products. They do not take returns even with defective items.

Ashton and Kabir were very professional and knowledgeable.

We purchased a couch and bed frame from this location in July. We had no issues with with the delivery of the couch. The bedframe took over a month to deliver and it was the wrong one. We did go into the store again and they apologized as it was a genuine mistake by their staff, let us keep the current one till we received the new one and, offered some store credit. They said that they would call us back and we waited about a week before we called them to get an update. They said that the bed frame that we wanted was on back order and we have to schedule a day to switch. We scheduled the switch which was weeks later but when the delivery people came, they only had instructions to pick up the bed frame with nothing to drop off. We had to call customer service again and reschedule for the switch. They came today again with only instructions to pick up and no new bed frame. I’m not sure when will ever get the correct bed frame. I know it was a mistake and I do believe that the people working in store do not have much control of trying to get this resolved, but it’s almost November. The lack of communication from Ashley Furniture customer service is frustrating and to plan around my work day to be available for deliveries that are incorrect is a inconvenience

would give 0 stars if I could. Review based on my experience with an online purchase. No problems ordering sofa and loveseat set, good price. Correctly charged my card for the purchase but did not send me a confirmation email. Called the next day to get one sent. Earliest furniture delivery date was one month from purchase date. Ashley did not offer an option to take away the old couches to I called the City and scheduled a pick up for a few days before delivery. 4 days before delivery got an email at 5:30pm that there was a "problem with my credit card" and I needed to fix and my delivery would be delayed. too late to call to speak to anyone, also happened to be the night before I had to put the old couches out for pick up. Called the next morning, spoke to Megan in customer service, basically said the problem was on my end, I needed to update my card info, was super rude, asked if they would be picking up my old couches since I had to cancel my pick up and said "no". I did not update my card with them. Called my credit card company and they verified Ashley cancelled the transaction weeks ago! No accountability, terrible customer service, will not be ordering from them or shopping there again.

Bought a sofa here and Ashton helped us out. He was very nice and helped us get a good deal.

PLEASE DON’T BUY FROM THEM. We bought furniture from them 3 weeks ago, they said they can fix our address and make the delivery even sooner for us. We called them, turned out they can’t make a delivery faster. Today they were supposed to deliver it. WE SPECIFICALLY ASKED TO DELIVER AFTER 5PM. At morning before delivery they call and say they broke our table (thanks) and that delivery will be from 10am - 2pm, not 5pm as we asked. My husband asked them to at least notify him an hour before delivery so he can get off work and come. They call him at 12 and say that they arrived. He rushes home, because he was not notified, and they leave without waiting for him. If I could give their customer service -100stars, I would give it. The worst store ever.

I visited Ashley HomeStore for the first time on Sunday. I had a very good experience. I needed a new dining room table. I had some things specific in mind. I found exactly what I wanted. The sales guy was not pesty like some can be. He was very helpful and very fast. The table was delivered today and it looks fantastic. I am very happy.

Great service, Vincent was professional and knowledgeable. Amazing service

Mo @ Blossom Hill store was great! Very patient, helpful and knowledgeable.

The quality of the dining table I purchased was terrible—chipped areas and a poor finish made it look more like a second-hand piece than a new one. The chairs were wonky and uncomfortable. When I reached out for help, every employee I spoke to just passed the blame to someone else, and I felt completely ignored. They refused to take the table back, insisting I use the warranty instead, which is basically just a way to dodge responsibility. They care only about making a sale and nothing about customer service. The technician was able to fix the issue but the table looks patchy and ugly. I would never recommend Ashley Furniture to anyone. Do yourself a favor and shop elsewhere!

Tony Z very friendly, we feel very comfortable and happy with his service,

Delivered a damaged product. Customer service said they scheduled Technician for the next week but no one showed up. When called and asked they scheduled for another one 2weeks later. After a bad discussion, they called back and scheduled someone in the following week. He came on the day and said it needs a replacement. Replacement was scheduled and confirmed. However, it was cancelled an hour before the scheduled open window. Never replaced back.

I'm deeply saddened and incredibly disappointed with how Ashley's has handled my case. Last August, I purchased a dining table from their store, along with their 5-year protection plan, believing I was making a wise investment. But recently, I discovered termite infestation on one side of the table. When I reached out to customer service for help, I was told that because it's been over a year, I needed to contact their warranty provider, Reguard. To my dismay, I learned from Reguard that termite infestation isn't covered—very conveniently for them, of course. Desperate for help, I went back to Ashley's customer service, only to be told once again that they can't assist me because it's been over a year. What they fail to acknowledge is that termites don't just appear overnight. The infestation likely started long ago, probably even before I purchased the table from them. It’s just now become visible, barely after the one-year mark. I’ve been a loyal customer, having bought several pieces of furniture, including recliners, and even recommended Ashley's to friends in the past. But after such a disheartening experience with both the quality of their products and their indifferent customer service, I can no longer endorse them. I won’t be making any more purchases from Ashley's, and I certainly won’t be recommending them to anyone moving forward. And as for their 5-year protection plan? It’s utterly worthless. There’s a clear disconnect between what Ashley's customer service is saying and what Reguard is telling me. The whole experience has been nothing short of a nightmare. Update - Customer service reached out to me and replaced with a new dining set for the same model.

Title: Good customer service/ Display. Horrible Delivery/ Schedule. Good customer service at the store and the sales person (Ashton) did a good job converting our enquiry visit to sales. We ended up buying all the needed items for our new home in one go. Turab (Manager) was nice as well in closing the order and providing us the right details. The issues - 1. The items were bought first week of August - 3 out of the 5 furniture have still not arrived (as of Sept Wk3 and im told I should wait now for mid October). Delivery dates have slipped 3 times. 2. Installation was prompt and fast - but issues persist. The headboard and the mattress have a significant gap defeating the purpose. The headboard wobbles and it needs to be secured to the wall. I wish Ashley takes care of its customers post the sale as well. Being a huge company im unclear how they would run out of committed inventory for 3 months, especially on current year's products. im disappointed with the way this order has gone. I would gladly cancel the remaining items if not for the "Combination set" I got. Since I have the mattress delivered, I have no choice but to wait for whenever they deliver.

Our in store experience was great, however our delivery not so much. My partner and I ordered a couch and it got damaged during delivery. The delivery man (Giovanni V) took pictures and said he would contact Ashley’s to send us a replacement part, and did not give us the option to reject the damaged piece. We later got a call from Ashley customer service asking how the delivery went and we mentioned the damaged piece and she told us the delivery person did not mention this. We checked our delivery receipt to find no pictures of the damage and a FORGED signature accepting the furniture saying there was no damage. It has been almost a month and there is still no tracking number on the replacement part and no accountability from Ashley for forging my partner’s signature. We will not be shopping with Ashley again as this experience was extremely negative and time consuming. Not to mention disheartening as their delivery employees are dishonest, I would not want them coming into our home again.

Nisrein A., was extremely knowledgeable and helpful. She kindly greeted my mother and I while there on a shopping trip for a sofa. I was interested in a new bed and she guided me through the many options with no pressure to buy at all. The facility was clean and organized and staff was polite, couldn’t ask for a better experience. Truly grateful and will be coming here again for future purchases. Thank you!

(Translated by Google) One of the best experiences in purchasing our bed. Upon entering the store Nisrein (extremely friendly) took charge of showing us the options according to our needs and according to our tastes, answering all our questions and having everything we were going to buy listed, then he introduced us to Turaab (the manager) super friendly and very expert in his area; He prepared in the best possible way the best offers and discounts to take advantage of the Labor Day opportunity. They were both extremely friendly and with their help we left the store very happy, satisfied with their costumer service. I definitely recommend the store and its staff; We will be back soon for more items for our home, we can't wait for that day. Thank you Nisrein and Turaab for your great help. God bless you. (Original) Una de las mejores experiencias en la comprar de nuestra cama,. Al entrar ala tienda Nisrein (extremadamente amable) se hizo cargo de mostrarnos las opciones según nuestras necesidades y de acuerdo con nuestros gustos, respondiendo todas nuestras preguntas y teniendo todo lo que íbamos a comprar enlistado, después nos presento a Turaab (el manager) súper amable y muy experto en su área; El preparó de la mejor manera posible las mejores ofertas y descuentos para aprovechar la oportunidad de labor day. Los dos fueron extremadamente amables y con la ayuda de ellos salimos de la tienda muy contentos satisfechos con el costumer service de ellos. Definitivamente recomiendo a la tienda y su personal; volveremos pronto por más artículos para nuestra casa, no podemos esperar ese día. Gracias Nisrein y Turaab por su gran ayuda Que Dios les bendiga.

We found all the furniture we wanted and the team at Ashley helped us get good deals on the same. Tony helped us out with all the requests and questions we had.

Our experience in Ashley is outstanding Team there is very friendly, professional , supportive. From the first moment in the place the sales representative Nisrein shows great efforts in our support in explaining the furniture value and competitive features . and when it comes to closing the deal the sales managers and nisrin shows great support and flexibility. I highly recommend to visit and buy from Ashley and especially from that branch. I bought different stuff from there with good value and price

Nisrein, helped us to find our dream furniture, she’s the best!! 🏆

Very good experience shopping here. Ray, our sales person, is awesome. He made our trip here enjoyable and worthwhile. Ray gave good suggestions and supported our choices. Prices are decent.

(Translated by Google) Very expensive but the staff is not well trained (Original) Muy caro pero no están bien capacitados el personal

Ben was really helpful and he did a great job

We recently bought dining table, leather sofa, loveseat, and 2 swivel chairs. We worked with Turab ( San Jose - Ashley Showroom) and he was amazing. We did not have good experience with other sales people, but Turab handled it all. He is very knowledgeable and so quick to response to your queries. If you want to buy furniture from Ashely, go see Turab!

Salesman, Ashton, was wonderful. Delivery guys were as well. Product was terrible! Five attempts to deliver our living room set and we had to refuse all five for the same defect on all of them. Took two months to finally receive our refund and bought our furniture set at Costco.

Well, ordered a couch May 4th. Delivery date was Saturday June 15th, day before get a call saying it’s back ordered and need to reschedule delivery to Tues. had to take day off work. Day of delivery get an update that one piece is back ordered and they will deliver at later date. Again had to take time off for second delivery. Couch come damaged, Ashley sent a part/fabric to have a tech come out to repair, another day off work, to find out they sent the wrong part. Now getting a replacement for the damaged piece and guess what, also will require a day off work. This couch cost me double with work missed!! So not a happy customer!

Saleiman was a great salesman - very patient and showed me numerous sofas until I found just the one I wanted

I highly recommend working with Melvin, he was extremely professional, patient, courteous, and answered all of my questions thoroughly. He is an honest and completely transparent salesperson, who addressed all of our needs with purchasing a new sectional couch. Thank you for all of your help.

Friendly people with a great selection of fairly-priced furniture.

I have used Ashley furniture for years. Quality is as promised (not top or bottom of line)but my sales associate Binh Nguyen was AMAZING-

(Translated by Google) The boys are very attentive and friendly (Original) Los chicos son muy atentos y amables

The lady who takes phone calls is extremely rude, keeps hanging up the phone while I am talking to her. This happened three times.

Excellent customer service from beginning to end. A big thank you to Sandra Arguello, Ray Medina and Turaab! The delivery was on schedule and went smooth like butter. We absolutely love our new furniture!

This store has a great selection and fair prices. Zach the store manager was able to work with me on a piece that was discontinued, but in the floor. Once he realized that i coud not order it online, he let me purchase it and take it home. Love the flexibility. Will return - thank you Tony thank you Zach.

Bought some couches that were supposed to be delivered on Tuesday. Still not here and no response from the store or customer service. Vincent Bui is no help after the sale neither is anyone else in this company. Horrible service

Excellent collection of home furniture.Wide variety of Dining table,chairs,Beds,Sofa,furnishings etc.Thanks to Mr Ashton,for his guidance and explanations in detail about offers.

Ashton is a super star salesman. Sometimes he has more than 1 customer at a time. He really knows how to make each customer feel welcome and important when having multiple customers at once. I am in sales myself and really appreciate his customer service. By far your best salesperson.

Found a beautiful dining set. Mo, our salesperson was friendly and was helpful on getting further discount for us. Smooth easy transaction. Ashley furniture always great customer service.

Nisrein was amazzzzzzzing, she greeted us as soon as we walked in. We were given plenty of time to browse and she checked in with us. We made a purchase and we are so excited. Thanks so much!

Horrible customer service when called especially the lady named Sandra was extremely rude when I asked when I would get my refund and to send me a confirmation email regarding that. They had my wrong email and I asked them to correct it and resend it to me but all I got was an attitude and a disconnected call. Please refrain from buying from this store. Reading other reviews, this seems to be a routine behavior from Sandra and the management seems to be useless and inefficient in taking action against her.

Today we bought bed and mattress for our daughter. Mo gave us full attention and service as desired. He was very helpful in answering all our questions and explained everything to our daughter patiently. Thanks Ashley team in San Jose store, especially Mo, for all the great customer experience.

We recently purchased our couch from here and we’re impressed by customer service. Kabir is an amazing guy to work with, super friendly and tries his best to get you the best deal. I would highly recommend working with him.

I walked in and I was greeted so friendly. They answered my questions and took me to the couches because that is what I was looking for. I found my couch.

Friendly and knowledgeable sales staff who worked with us and gave us a great deal.

We were so very pleased with our salesman & service advisor Kabir at Ashley Furniture on Blossom Hill Rd. We were searching for a couple new recliners for my husbands upcoming back surgery. Kabir was passionate about the upcoming surgery and pleasantly took us thru the store to show the display of power recliners. We found the one that we liked and he was eager to check stock for delivery prior to the surgery date. There was no pressure just a great customer service experience. We will definitely return for additional furniture in the future. Thanks Kabir!

No was outstanding! He was very attentive and thorough in helping us select our new Sofa and table set. Thanks, Mo!

Very helpful guidance in choosing our Couch and Mattress by Kabir. Especially love the personalized help and Kabir being so approachable. Definitely recommend this place to others!

My husband and I were helped by Ray while looking for a new couch. We let him know about our specific needs and he was incredibly helpful! We ended up going with his first recommendation because it was spot-on what we needed. He was friendly, efficient and made the whole experience very pleasant!

Terrible, not inspiring

This is one of the worst store. The manger is very bad. I would not recommend anyone to visit this location. I have contacted the store related to item exchange and never heard back from the manager. I got a reply from store associate that manager will contact to you. Do not go to this store.

The store has variety of options to chose from. The sales team (Sulaiman) is amazingly helpful and nice. He understood our requirements well, and helped us explore millions of options and evaluate what’s best suited for my requirements. He was very patient with us. The entire process of finalising the product and making payments was seamless and quick.

Very patient and helpful

Kabir was great! He made the entire experience so seamless. He was very friendly when he greeted my family and I! And we were in and out in a jiff! We were completely clueless on what might look well in our home and he made such great decisions based on the photos we shared of our new home. Gave a ton a great info about the tempurpedic and got us such a lovely sofa! Im so excited to see it on delivery day! Will definitely return in the future to see him!

Everything was great. The delivery was on time and.i liked the tracker Delivery guys were effection and nice no mess

Tony was fabulous. He was very friendly, patient, prompt with follow-ups and last but not least, flexible which made for a smooth experience at our end as we navigated our own decisions about which sofa to buy.

Clean and friendly atmosphere

We had great experience working with Sales associate Kabir. He is very prompt and always helpful and responsive.

It was somewhat timely. The process took some time but it was worth it. Excellent helping me out and got me what I wanted!!

I just bought this beauty of a movie theater style power recliner from Ashley’s on Hlossom Hill! I also bought a gorgeous rug but I can’t upload videos to this review. Service was top notch here, especially if you get to work with sales rep Nisrein Alnshaiwat, she is so kind, patient and knowledgeable! She was totally available but didn’t pressure me, which would have been a big turnoff. It was a smooth and pleasant purchasing experience due to her professional demeanor!!! I am so excited to receive my new rug and power recliner. Happy birthday to me!!!

Ashton gave my husband and I excellent customer service.

Off the chain customer service. From the moment I walked in the front door, all my needs were met. Outstanding!!!!!

It was a pleasant experience which is a little different these days. Ben, the salesperson, was very helpful and attentive. He knew what I was looking for and helped me put it together. Dining room table but I did not like the chairs. I found another design that I really loved. Made my shopping experience very pleasant.

Great experience with Ashton in San Jose. Fun experience, no pressure. We came for sofa and recliners and we’re leaving with those and a movable base and new mattress.

Worst quality of furniture.

The absolute worst customer service when you call. 4 days ago I called and cancelled an order I had made and just now I called back to inquire about my refund of the almost $700 I had paid. I was told that they had just now notified PayPal by email to refund me and I have to wait another 7-10 days for my refund. When I asked the phone rep why wasn't this done a few days ago when I first called and cancelled the order they said Ashley didn't know I was charged for the order!! What????? Ashley didn't know they charged me and collected almost $700??? Bullsh*t...... Ashley took my money the minute I placed the order even though the delivery was over two weeks out and now they are holding it for what amounts to almost a month and I never received anything from them other than stress.

Kabir is a great Advisor. I highly recommend him to anyone. He’s very knowledgeable and explained everything to my wife and I about the couch, breakfast stools, and bed/mattress that we needed. He made it simple for us to understand and in a timely manner. And he gave us a really good Deal on our purchase. Thanks again for all your help Kabir! 👍🏼🤩

Ask for Ashton when you come in! Great service.

Ashton was super helpful and very experienced

Ask for Ashton great customer service skills

Ashton was phenomenal and made our shopping experience so easy. We had our 1yr old with us and he was there to measure pieces, show us all the options within our given price range and make sure we could find exactly what we needed for our family.

Great customer service! They even honored 2 gift cards I had from couple of years ago! I would definitely reorder again!

Great service from Ray M

My salesman was very helpful. He directed me to great recliner chairs. I tried a bunch and found one that fit me. The delivery made fast work of the set up. It would recommend Ashley Furniture.

Informed of delivery twice with multiple reminders and confirmations. No one showed. When I spoke to the store the lady did not understand why that was an issue since the delivery time is an estimate. I tried to explain the difference between the item being delayed versus telling me it is being delivered on a certain day that I had to arrange things to be home and then a no show. She didn’t get it. Once piece was delivered, the doors did not align. Two tech visits later, where I had to make sure I was home, it was determined the piece was warped and needed to be exchanged. Waiting to see how that goes. Way to much effort to get a simple piece of furniture. Overall, my interactions with the personnel, with the exception of the lady above, were good. The manager eventually made things right and we were satisfied.

Great service and great inventory. I highly recommend this place. Also they have amazing financing options.

Ashley store has a huge selection of beds and if it's not in the store I am sure you can find it online. My wife and I really enjoyed how sales associate Ashton made us feel. He was kind, patient and very knowledgeable about everything. We were never pressured to buy anything until we were ready. If you are in the market for a bed or furniture stop by at Ashley by Blossom Hill rd and ask for Ashton he will take care of you.

My experience was great. I visited the store in San Jose on blossom hill. The customer service was excellent 👌. The guy who assisted me was great and knows his job. Thank you

If you are in the area and are looking for furniture I highly recommend this Ashley store. I suggest you speak with Ashton super helpful and an amazing person and Zach as well! Thank you both so much

(Translated by Google) Julián Lorenzo excellent service. (Original) Julián Lorenzo excelente servicio.

the staff was great to work with, thank you Ashton and Vincent

Quick and great service. Amazing store with a lot of premium furniture choices. Ask for Ashton, he took great care of us and gave us a great deal.

Nisrein was very helpful in what we were looking for. She was also very patient, informative & friendly.

Attentive sales staff. When my salesperson went to check with the manager for sales consideration, it was done quickly and professionally. All questions were answered and I will be shopping there for future purchases.

Nisrein was extremely helpful and pleasant and was able to find exactly what l needed for a good price.

I am just soo Happy that my son & I came into the store at the perfect time to be greeted by Ashton✨ -to say that he is a Superstar is an understatement I have never received such amazing customer service before & I want to continue to buy more and more furniture as long as I am buying from him/this store He just makes you feel so comfortable & like you are interacting with a family friend - he is truly a blessing to the world && I send nothing less than peace and blessings his way✨ we are so happy with the furniture in our new house - the delivery driver (Edgar & another gentleman) that dropped off our furniture were great & we look forward to visiting again in the future 🥰

Staff were helpful, price was good, logistics were easy. I would recoomend

Ashton was great to deal with. He asked us what we were looking for and LISTENED to what we needed. We had made our purchase within 30 min This is our second deal with Ashton and we liked him a lot

Great assistance, knowledgeable, and helpful above & beyond. Also gave us a great deal all around. Thanks!

The salesperson was helpful.

Extremely bad customer service!!! It has been three months from the day we purchased the mattress and we still have not received it. Our order has been consistently delayed. We called into store multiple times to check on the status of the order and there is still no clear solution on when the mattress will be deliver. The store shows no responsibility in the delayed delivery. The clerks were very rude toward us. They have been constantly difficult with us.

We recently purchased a new coffee & end table at your San Jose, CA store. The salesperson, Nisrein Alnshaiwat, was very courteous, helpful & informative about my purchase. The gentlemen who delivered & set my furniture up were on time & very professional. I would highly recommend your store.

From our initial call through the entire purchasing process, Ashton was both knowledgeable and professional. We consider Ashley Furniture a great resource for furniture. Ashton’s manager was also outstanding through the negotiation process.

If you get a line of credit make sure you know how it works. Don’t trust them as they are only trying to sell to you. Now my credit is 140 points down total. Don’t trust the sales people

People who helped were very pleasant and helpful. Appreciated the courtesy and the explanations for the couch and love seat we were purchasing. Also, we appreciated being given the name of the place that would haul away our old furniture; the discount and waiving of the delivery fee since we had to hire Move It to take away our old couch.

Lots of inventory on display. Very clean. Ashton was very knowledgeable and helpful. Sales manager was great as well. All around great experience.

More details to follow as i’m still dealing with getting in contact with the corporate side of Ashley furniture but do yourself a favor and please please please do not shop from this Ashley furniture. Although the main issue stemmed from the distribution center, The way the management here deals with customers is atrocious. Very reminiscent of shopping for a car with your car salesperson is nice and promises everything and talks to the management to try to help you, And then gets shot down by the sales manager, who doesn’t even have enough respect to come and have a conversation with you. I will follow up this review once I’m done establishing whether Ashley furniture as a whole should be avoided or simply this location. Update: Cancelled a huge chuck of my order and just bought stuff cheaper with same quality at different places. I still regret walking into this.

Ashley at 1082 Blossom Hill, San Jose CA. UPDATE: They picked up the furniture, signed for pickup AND kept my money! Customer service perhaps at the level of deceitful business practice. We wanted soft, comfortable recliners - as is lovely after a long day. So we drove over to Ashley so we could 'test' the quality of the offered recliners. We chose to purchase a soft, cozy comfortable recliner from the selection offered but what was delivered was a ROCK hard recliner. More than just firm, it was rock hard. Very uncomfortable! So I called the next day and was told to give it a few weeks to soften. Ok, could be reasonable. So I used pillows behind my back when sitting on my new recliner for two weeks. The recliner did NOT soften. Not even a little bit. So we drove back to the store in person. We were told that "they were in the business to make money and the 'fine print' on the receipt noted that sales were final. This is the same fine print that instructed us to contact the store within the 3 days if we had problems - WHICH WE DID. They are sending some out to verify the rock hard condition. I now reviewed the Ashley website and learned that others had had the same exact issue with this power recliner (the Next-Gen DuraPella dual recliner sofa) so clearly it is a known issue - a product defect? Why would they keep the soft, comfortable recliner on display and then deliver a recliner which is ROCK hard. Deceitful at best. I would stay away from Ashley. (I also just learned that there are class action lawsuits against Ashley - wish I had know sooner). Show less

Grace service

Wish I could give 0 stars Easily the worst customer service experience I've ever had. Upon purchase I was told $2700 out the door and delivery whenever I wanted. Upon agreeing the salesman Tony and the manager Turaab informed me they couldn't honor the $2700 number (because they had to meet their margins) and that only certain Fridays were available for delivery. Reluctantly agreed because we liked the couch. I was assured by Tony and the manager that if the item was damaged we would have immediate access to a replacement NOT REPAIR and have documentation of this guarantee. After my wife took time off of work to receive the couch and once I came home and was able to evaluate the underside of the couch(she couldn't lift and evaluate herself)we noticed the fabric was tearing off the bottom. Prior to anyone in our house using it. I've now spent hours on the phone with customer service agents and the store themselves and have not been able to speak with anyone in management(I've been told 3 times I would get a call back and still haven't, in fact the person manning the phones just started hanging up the phone on me last night) in order to get the store to honor their agreement. We've now been told that our request for placement has been denied. Trash salesmen. Trash management. Trash products. Trash customer service. Shop literally anywhere else. *****UPDATE**** I have now spent an additional 5 hours on the phone with Ashley furniture. Told I would have to have a technician come determine whether the couch needs to be repaired or replaced. I have an e-mail from store manager Turaab stating I am entitled to replacement. I was told I would be contacted to schedule an appointment for their field technician to evaluate the damage even though it is documented. I received a voicemail stating that the technician would arrive two days later in the middle of the day on wednesday. I called back to cancel that appointment because I was told I would be contacted to schedule the appointment and that the middle of the day on wednesday wouldn't work. The CS rep acknowledged that appointment would be cancelled. Technician showed up on Wednesday anyways. I made two more calls to re-schedule the appointment that I had never confirmed in the first place. Told I would receive a call back to confirm the time and date. Never received the call. I called back again and the CS rep confirmed I'd have a technician at my house on 1/20 and would receive a call on 1/19 to confirm the timeframe on that day. Never received a call. I just got off the phone(1/20) with another CS technician who now says the appointment was never scheduled. I have wasted more than 10 hours dealing with this garbage company. **Additional Update In response to their response: I've been on the phone for 80 minutes with the store today. They are refusing to put the manager on to speak with me. I've sent numerous e-mails. Sandra in C.S. at the store hung up on me earlier. The ball is now in your court. Don't insult me by acting like you have any intention of helping me after I've wasted 10 hours and been lied to numerous times. The manager Turaab is well aware of the issue and can CONTACT ME at anytime. BBB is next on my list

Easily the worst customer service experience I've ever had. Upon purchase I was told $2700 out the door and delivery whenever I wanted. Upon agreeing the salesman Tony and the manager Turaab informed me they couldn't honor the $2700 number (because they had to meet their margins) and that only certain Fridays were available for delivery. Reluctantly agreed because we liked the couch. I was assured by Tony and the manager that if the item was damaged we would have immediate access to a replacement NOT REPAIR which I have documentation of. After my wife took time off of work to receive the couch and once I came home and was able to evaluate the underside of the couch(she couldn't lift and evaluate herself)we noticed the fabric was tearing off the bottom. Prior to anyone in our house using it.I've now spent hours on the phone with customer service agents and the store themselves and have not been able to speak with anyone in management(I've been told 3 times I would get a call back and still haven't, in fact the person manning the phones just started hanging up the phone on me last night) in order to get the store to honor their agreement. We've now been told that our request for placement has been denied.Trash salesmen.Trash management.Trash products.Trash customer service.Shop literally anywhere else.*****UPDATE**** I have now spent an additional 5 hours on the phone with Ashley furniture. Told I would have to have a technician come determine whether the couch needs to be repaired or replaced. I have an e-mail from store manager Turaab stating I am entitled to replacement. I was told I would be contacted to schedule an appointment for their field technician to evaluate the damage even though it is documented. I received a voicemail stating that the technician would arrive two days later in the middle of the day on wednesday. I called back to cancel that appointment because I was told I would be contacted to schedule the appointment and that the middle of the day on wednesday wouldn't work. The CS rep acknowledged that appointment would be cancelled.Technician showed up on Wednesday anyways.I made two more calls to re-schedule the appointment that I had never confirmed in the first place. Told I would receive a call back to confirm the time and date.Never received the call.I called back again and the CS rep confirmed I'd have a technician at my house on 1/20 and would receive a call on 1/19 to confirm the timeframe on that day.Never received a call.I just got off the phone(1/20) with another CS technician who now says the appointment was never scheduled.The store told me they would not put a manager on and I'd have to wait for Turaab.I told them I'd wait on the line.It's now been 5 hours.I called back on another line and they told me he was in the middle of an interview.I have 52 calls to the store and customer service logged thus far totaling over 8 hours this week.I have wasted more than 10 hours dealing with this garbage company.DO NOT SHOP AT ASHLEY FURNITURE

Felt the salesman only wanted a sale just started looking

Nisrein Alnshaiwat was a pleasure to work with; very informative and helpful! She went the extra mile to meet our needs and help us through the process of purchasing our sectional sofa. With the help of Ta-rob (sp), the floor manager that evening, the entire process went off without a hitch. Ta-rob went the extra mile providing important information regarding the battery charging process for the recliners! Between these two professional's, our purchasing experience went smoothly and seamlessly! You are lucky to have these two, part of your team, at Ashley’s! Sincerely, two satisfied customers…Shirley and John

Fast ,friendly ,helpful!!!!

Loved shopping our bedroom and dining area furniture from here. Melvin assisted us finalising the items. Store manager and all staffs were friendly and welcoming. Will revisit for future need.

Recently purchased a couch from them and the staff( Nisrein) was very helpful and provided all the details and kept us informed about the current promotional offers, without being too pushy. Had a great experience shopping with them. Delivery was on time and they keep sending notifications to keep you up to date. Very professional service.

Our experience at Ashley was a very positive one. Our salesperson was very knowledgeable and patient with us as we toured the store looking for a love seat, lift chair and chest of drawers.

Ashton was super helpful and very knowledgeable. He helped make a big decision very easy and was reassuring. Also checked in without crowding. I am happy I had him to help us pick out our new sectional

We got a damaged dining table from Ashley and reported it on the same day. However, it's been a month and we still haven't received a replacement for our order. Despite making several calls, the standard response is that they'll notify us within 72 hours, which hasn't happened. This has been the worst customer service experience I've ever had. I won't be recommending this store to anyone.

Never buy any protection plan from Ashley, it’s totally useless.Ultimately it will increase your product cost. I have recently experienced the hassle of claiming the protection plan for my power reclining sofa, instead of sending a technician for inspection they gave me a local technician’s number to repair it with my cost. that they just escaped themselves with different clauses eventually I didn’t get any help.

We had a great experience finding the perfect dinner set with Nisrein. She gave us time to look at all the options and was available for any questions. She was clear in communication and had excellent product knowledge. Thanks Nisrein! Also, previously we had an amazing experience with Nick!

As soon as u walk in ur greater well but kabir was very help great customer service helped on finding what we where looking for can't wait for the new addition to our new place

Extremely bad experience. We wanted to remodel our bedroom so we went to store almost a month back and order bed and couple of chests. Sales person Kabir misguided us telling that the bed we are buying doesn't require a foundation and comes with wooden slats. On the day of the delivery it wasn't delivered as told and it was evident that we would need to buy additional foundation. I went to store to talk about my concern. They apparently opened a customer service case and told me someone would reach out in 3 days, come to our house and inspect what went wrong and fix it. We never received any call nor anyone visited. So I went again to store to meet Kabir again and that time he accepted the mistake and told he is giving the mattress foundation for free and would be delivered in next 3-4 days. I waited for 5 days but didn't receive any call/delivery. So I go to the store again only to understand that they only placed order on my name but didn't schedule the delivery! I am still waiting for this delivery which is supposed to happen next week. I don't have any confidence after such a horrible experience. On each of my visit to the store there has been some mistake from the employees and it feels we are being made fun of. I seriously doubt the competency of the staff in this store. horrible decision to do business with Ashley. We have sold our old bed and mattress hoping that Ashley would deliver in time and its been 20+ days and its still going on. Worst experience!

Zack and Turaab were wonderful.

Nice store that gives you the freedom of looking around without salesman following behind you! Good prices!

Great experience with nisrien.

Great staff with just the right amount of assistance. The selection is far greater than I remember, so happy we went by. Found the perfect couch and recliner.

Master was very helpful and friendly. She explained everything well throughout the process. I was shopping for dining room chairs and found some that will work well in my home.

From the moment we stepped into the store we felt welcome and that we would be treated with respect. There was no arm twisting. Nisrein met us at the door, and after introductions, I told her what we were looking for. Nisrein immediately knew where to take us in the store, and showed us at least 10 options for us. She knew the answer to every question I had about the furniture we were interested in. Nisrein was very well informed on the products for sale, and the other important aspects such as delivery, financing, assembly, warranties, etc. Nisrein worked very hard to get us the furniture we wanted at the price we needed. She was a star, and a real asset to the Ashley Store in San Jose. We will indeed return when we next need furniture. Oh, BTW, yes we bought the all leather sofa with recliners Nisrein recommended. THANK YOU NISREIN!

Nice place

Good service. Melvin was great and we got what we were looking for.

Nisrein was wonderful , patient and very helpful. She helped walk through multiple different options and finally decide on what works best for us.

Great staff, great selection. Special shoutout to Kabir for being an excellent staff partner in helping me with our purchases

I walked in Josiah asked if I need help, it all went uphill from there answered my questions and than some. I ordered my sofas and went back and ordered a purple mattress with all the info he gave me. Heck if a nice young man polite and helpful always had a smile need more like him. Thank you Josiah

Great selection of furniture. Nisrein was great no pressure to purchase. Showed my wife and I several recliner chairs. Explained each well and was patient with us as I went back and forth between them. We did purchase one. Her patience allowed me to pick the chair I really wanted.

Staff are all very helpful & welcoming. Didn’t feel pressured to purchase & felt like the associates were working to get me the best deal. Great selection & well-kept showroom. Quick & easy delivery process. High quality products with reasonable pricing. Good financing options. Have been coming back here for all my furniture purchases!

Just the purchase ....delivery is scheduled for next week. But the sales staff was great. Very informative and no pressure....let us browse and decide in peace.

Ashton was amazing! Best salesman I’ve ever worked with!

Tony from the San Jose store was great. Delivery was quick & efficient. Thank you!

Excellent customer service and selection. This is probably the best Ashley store i’ve ever been to states wide, Nisrein was amazing at helping us find what we want!

The Blossom Hill Store is very bad and lots of employees

Big shout out to Melvin and Zach. Very helpful, knowledgeable, and personable.

Ashton was a great help! The transaction was very quick and delivery scheduling was available. Highly recommend.

If only I can give this store more than 5 starts!! The service and staff friendliness is more than excellent. Nisreen helped us through everything today and we couldn’t be more grateful!

The furnitures are top notch quality and the price is reasonable too

Good selection and friendly service. Minor mistake on the original order but it was corrected quickly

Very nice selection for family room and kitchen tables. We came in and they had a nice variety of everything. Vincent at the store in Almaden was extremely helpful and we appreciate the information he provided during our visit.

Great choices and great prices!

I went back a couple times to shop for another couch. Every time, the staff has been friendly & helpful.

Welcoming place, great help from friendly staff. Nisrein is a delightful person!

If I could, I would not even give any stars to them. I ordered a dinning table (table is faulty, the nut won’t go in the table) with chairs beginning of September 2023 online. It’s now end of October and the number of hoops I have jumped without a resolution is insane. 4 weeks for a technician appointment to come take a look. Technician will take 1 week to upload notes. Then they will take 1 week to decide whether to replace or not. Customer service talks to you like you have committed a crime ordering from them . Buyers beware !

The sales associate (Ahmad Amir Mudaber) was very nice!

My son and I were looking for a furniture item, not knowing anything about Ashley Store. We entered and were met cordially by “Mo”, told him what we were looking for…..he directed us to the item. Found what I wanted and had a sale! Appreciated the help, and will surely tell my friends about your store. Thank you. Gerry R.

Always helpful

Very informed sales rep. Got me the online price and had me in and out of the store in 20 minutes. WOW!

It was the easiest furniture transaction I've ever had. I worked with Ashton and Zach in the store who were very easy to work with. I recommend them to anyone looking for a furniture.

Great products and nice staff

Thank you to Ashton for helping us pick out our new couch tonight! Very friendly and was very helpful and knowledgeable with what I was looking for. Great service!

Ashton was amazing and was the reason we came back to make our purchase. He is a valued contributor to Ashley

This review is about the costumer service at this location, most of my furniture is from Ashley and I have never had any problems. Horrible costumer service! I never leave reviews but I walked in today with my daughter and The sales man that was “helping me” show no interest in helping me. I asked about a dining table and he was supposed to check for delivery dates but instead he was just talking to another employee. While I was waiting I heard another sales man helping a couple and offering them sales because of the Holliday (they never offered me any sales). Other sales men saw me waiting and no one asked if I needed help. After waiting for a while my toddler got so frustrated and we left. The sales man saw me leaving and didn’t say anything. Oh well I will take my business somewhere else.

Came into Ashley not knowing exactly what to purchase, walked out feeling amazing about the items I bought. Nisrein was a pleasure to work with. She listened to my ideas and was able to walk me through the store, showing me different options that could work for me and my space at home. I left with a unique dining chair set of 6, a tv stand that has an added fireplace option if I want to tack that on later and a really unique yet simple coffee table. I felt comfortable making these purchases and never felt pressured to buy an item. Looking forward to buying more furniture from this store in the future.

Salesman (Mo) was very helpful in helping me found exactly what i was looking for. ( Mo)gave me very good service i will be visiting Ashley store again in the future. Thank you Herb Franklin Sr

Tried to return and item that I ordered on-line and was told I had to return within 72 hours, on 10/5/23 11:15 am called to get a return label, the item was delivered on 10/2/23 at 9:57pm, I am still within the 72 hours. Tried calling many numbers they are all in the Philippines, you get the run around, nobody could help, and they probably denied all returns, at this point I will not buy anything from them again. By the way who had a return policy for 72 hours, they should just let you know when you order an item; you cannot return it. Final Sale! Please do not make the same mistake as I did. I even tried calling a store and they still routed somewhere else.

I received my furniture in August and it is now October. I'm still having issues with them getting me the correct part. I have had to speak to five different representatives, I had to go back to the store, waited another two weeks with no response to find out it was sent to the wrong email address, and now I have to wait for the delivery after I had to send pictures After explaining it seven different times! I had to call yet again for the what seems like the unteenth time! The sales representative was awesome and amazing, but because of the ridiculousness of the customer support, because they never answer when I call the store directly, I would not recommend going to Ashley, because if you get the wrong part, it will be a hassle to get the right part. Great items, just extremely bad experience in correcting their mistake, and have I mentioned, I'm in October and have yet to get what I paid for? Good luck!

I was just going to the store to look not at all thinking I was going to leave with something. I meet Nisrien Nesheiwat, she had the greatest attitude, she showed me everything and listened to exactly what I needed. She is such a great saleswomen she knows exactly how to help her customers and was so kind. I have never encountered such great customer service. I needed up buying my daughter a bed and a nightstand which my daughter absolutely loves. Thank you so much Nisrien.

Had a very great sales experience with Josiah. He, along with his manager, was able to construct the perfect deal with the best value for my family's purchase. Josiah was informative and polite and had everyone in their comfort zone and made our purchasing experience quick and seamless. Highly recommend asking for Josiah upon arrival-he knows what he's doing!

We came in looking for a new couch and chair and showed photos to Nisrein, she asked us questions about what we had in mind. I told her we had pets and needed to be able to remove covers and wash. She showed us a variety of options and took the time to explain all the services available. We are very happy with our purchase and appreciate the time Nisrein took with us.

Nisrein was very friendly, professional and very pleasant. She answered all my questions, tried her best to work with me and I am very happy with my purchase! Thank you Nisrein for your help!

Make sure to refuse anything if is not what you ordered or if they do not want to assemble it. They will not give you a refund and only state you should have refused the delivery.

Friendly and professional staff . Vincent Bui is awesome . He helped us to buy sofa and recliner with great deal . It’s done within 30 minutes .

Josiah was super friendly and helpful, I highly recommend working with him! We love our bedroom set thank you!

Good service, lots of options to sample.

This Store have all the things that you need to furnish your home, sales persons are so friendly and caring and store manager is so nice, special thanks to Nisrein Alnshaiwat who is really helpful, knowledgeable and patient with customer who helped me lot to find my desired stuffs, all in all totally recommend this store at Blossom hill blvd, san jose CA.

Ashton and Kabir helped us and found us the best Sofa for our home at best price . Thank you

This Store have all the things that you need to furnish your home, sales persons are so friendly and caring and store manager is so nice, special thanks to Nisrein Alnshaiwat who is really helpful, knowledgeable and patient with customer who helped me lot to find my desired stuffs, all in all totally recommend this store at Blossom hill blvd, san jose CA.

Great service from Kabir, he made it easy and gave me a good deal for the sofa I got!

Thanks Ashton for being super patient and super helpful. You helped us and gave us good deals at 9 pm which was your closing time. Thanks so much

Ashton was so helpful! Great store, awesome deals and excellent staff

Kabir is awesome! He hooked me up with an incredible deal. 5 stars earned for my 1st visit. My 2nd visit: 2 stars removed for not canceling my large purchase. I spoke with multiple representatives at the store a day after my purchase, including Vincent, the guy who sold me the items, to inform them that the furniture won't work for my space. They assured me that I'd get a refund within 3-5 business days. Fast forward two weeks and I get a delivery confirmation email that the products that I canceled will arrive this week... Yikes. Check twice (or more) if you request a refund from Ashley. They may not listen the first time.

Excellent service, the seller was very helpful, he gave me different options within my budget that still meet my needs, nice friendly service. Thanks for helping me out, I would definitely came back to purchase good quality furniture at great prices!

Great experience all around. Shout out to Josiah for being an awesome rep. Super friendly and professional. He made a ton of great suggestions and gave us furniture options that perfectly fit our space and preference. Definitely coming back to refurnish the rest of our home.

We were immediately greeted at the entrance ,left to look around patiently waited for us to need help and then the same young man who greeted us came to assist . I never felt pressured into buying something I did not want or was not ready to spend on. We walked out happy with a placed order.

Kabir was fantastic! We found the couch of our dreams in no time. Thanks!!

Nick C was the best!! Made the experience pleasant. Would highly recommend him. Thanks Nick!

I will NEVER buy anything from Ashley again. I am still waiting for a delivery that they rescheduled three times and now it's not in stock and hopefully delivered Saturday if I'm lucky. Been buying furniture with them for years in other cities. Never Again and they refuse to take your calls.

My purchase was super quick and easy! The guy who helped me (I think his name was Melvin??) was super patient while I made my decision and tried to help me get the best deal possible. It was a very quick and easy purchase. No information felt weird or hidden to me. Overall, super helpful guy and he helped make the purchase simple and easy :D

Great costumer service very polite and knowledgeable of everything I definitely be back to this store again

Kabir was awsome, professional took care of my purchase and made it extremely easy, 5 more stars

The manager Zach has 0 customer service, he is impatient and rude.. Ashley just lost a customer due to bad customer handling skills.

Not as many selections compared to Fremont showroom

Worked with Josiah. He provided excellent service and helped me find what I need.

We came from Salinas, a little over an hour away, after touring every furniture store in Salinas and not being satisfied with the couch choices. We called ahead and spoke with Ana and she was the first person to greet us when we walked into the showroom. She went above and beyond to help us build our perfect couch. This was our first time purchasing a legitimate couch and we wanted to get the best value but also get the specifications that we wanted. Ana made sure to communicate best value, but tell us honestly what would be the best quality in the long run. We were SO happy with our purchase and were also able to get an accent chair to go with our sleeper couch. She was patient and helped me pick out the perfect accent pillow fabrics and made sure I was satisfied before we left. I cannot recommend Ana enough!!!! Make sure you ask for her when you come to the showroom!!!!

Great place with great people! Ashton was extremely helpful and patient. He walked us through the preapproval and thoroughly explained us each product we get interested in. Great customer experience! We took time to decide whether to get a cushiony regular sofa and recliners - both are really really nice. By the time we come back that night, Ashton has left but got assisted by another great guy, Traiven. Smooth transaction! Got our living and dining set and we can't wait to receive and set them up at home.

Sam found us the perfect couch.

Great help by everyone! from Start to finish. Thanks guys!

Thank you for your helpful and cordial service!

Our salesman Turab was extremely helpful in selecting to final purchase. He is very accommodating, takes his time and does not make you feel pressured to buy.

We really liked the service provided by Ashton Kingstrom. He helped us select the furniture pieces and gave us really good discounts. I would highly recommend visiting this store for home furnishing.

I came to purchase a specific piece of furniture viewed on web. Promptly greeted. 👍 Questions answered. Sales person knew the item I wanted was not in store. Didn’t appreciate store walkthrough. Nice but obvious sales tactic. Overall experience good. I will be back to make future purchases.

The service can be much better. First thing they are unable to answer many questions we ask , second even to match the prices with online Ashley store they have asked us to wait for an hour or so.

Ashton help me today at the store very kind very friendly explained everything very nice to me and I'm very happy with my purchase

Very accommodating and a very nice work atmosphere!

Friendly customer service. Clean store.

Traven was our salesperson and our experience with him was very pleasant. He’s very engaging and respectful. We were pleased about our purchase of a nice sofa. Thx Traven. You’re a keeper for Ashley Furniture.

I came in looking for a sofa table and Ashley furniture had the style i was looking for. Their customer service and salesman was awesome. I would totally recommend. A+++

Purchased a bed, frame and kitchen table and chairs @$2,000 on a Sunday but they can't deliver in the same town (San Jose) until Friday? But then Friday comes, and a msg is sent that they are five minutes away, nothing happens until they call that the truck (that was five minutes away) didn't deliver to that zip code (huh??) Tried to call the store and no one answers and then it goes to Ashley customer care center in (apparently) the Philippines? This happened twice and both times they can't get anybody to answer either (some customer care that is??). Anyway, I guess they don't mind that, because they can't get a bed delivered timely, it's either sleep on the floor or pay $160/night for a hotel? And, more bad news, if they can't deliver it tomorrow (Saturday) it won't be delivered at the earliest until next Tuesday because they don't do deliveries on Sunday or Monday, nice...I'd skip Ashley Furniture.

My partner and I came to purchase a sectional couch here and we were greeted by Melvin Chu. He welcomed us in and offered his assistance but let us browse in peace, so we did not feel uncomfortable while browsing. After we made our rounds in the store, Melvin asked if we had any questions and although we did not make a final decision that day, he gave us his card in case we had any questions. After shopping around some more we settled on a couch we had seen at the Fremont location (did not have the same shopping experience there unfortunately) but we did decide on the couch we wanted. I called the San Jose location back and Melvin was able to help us process the order remotely and for a great price!

On Saturday my niece and I went into the Blossom Hill store to look for a dresser. After not being greeted and looking around the store for at least 30 minutes,passing buy many team members we were kind of frustrated that no one approached us to ask if we needed any help. Not sure if I would go back to this store.

We needed to buy a new bed and mattress for my daughter. Vincent is very friendly and didn't give us pressure. They gave us a very good price and also did the price match when we found that the mattress is on sale at the website. They have all the furniture in stock, so we will be getting it in 3 days.

Excellent experience in the store at Almaden plaza

Tony's assistance at Ashley Furniture was exceptional in helping us select the perfect couch. His guidance and expertise made our decision effortless, and we're truly grateful for his exceptional service.

Loved this store! Tony helped us a lot with finding the right furniture. I would highly recommend this location to anyone looking to buy good quality stuff for their home!

Just had the BEST experience at your San Jose store. After visiting several of your competitors we were so happy to meet Ashton K. We had so many questions and he was able to answer them all. Within minutes we knew we wanted to work with him. He made the whole transaction pleasant and painless! My couch arrives in 3 days!! 5 Stars! My kind of customer service!! I’ll be baaaack!

Vincent was very helpful and patient with us.

Love the store! We got our furniture from them. Look for Tony - he saved us a lot of trouble and money by helping us with finding the best furniture for our needs!

Stay away from this stores at all cost save your money save your time save your energy

My purchase was super quick and easy! The guy who helped me (I think his name was Melvin??) was super patient while I made my decision and tried to help me get the best deal possible. It was a very quick and easy purchase. No information felt weird or hidden to me. Overall, super helpful guy and he helped make the purchase simple and easy :D

Waoooo.....lovely house furnitures, good Staff, Vincent was a wonderful marketing representative together with Zack the branch Manager made my purchases easier. Prices high, however good quality. I hope to enjoy what I brought from your company.

Ashton he is a great costumer service and he do a great job

Kabir and Tony are very nice. It was a pleasure doing business with them.

We bought a bedroom set and dining here. The products are beautiful but what’s worth mentioning is the amazing service we got when there was a minor issue with our order. Vincent initially helped us with the choice and getting the best deal. When there was an issue, Turaab helped us resolve it quickly and made sure we were not troubled by anything! Will definitely buy more stuff in the future!

Returning customer and love their friendly service & collections. Would definitely visit again 🙌🏼

I had Traiven as a sales person. He was very knowledgeable and was not pushy at all. He helped me get the best deal and remembered me when I came back in.

Incredibly frustrating. I ordered a couch a month ago at this store and they insisted we buy here because the delivery would be faster than at an online store. Now they've pushed my delivery back TWICE saying that I'll have to wait another 1-2 weeks for my couch. I've tried to call the store multiple times and they won't answer. Would not recommend. UPDATE: they did not respond to my email (as expected) and they delayed my couch ONCE AGAIN. I was not even informed of this additional delay, but instead I had to call myself for an update.

Good collection and service

Nisrein was super helpful today! My spouse and I came and looked at several sectionals with her and she helped us purchase the right one. In the future with Ashley we definitely will come back to work with her.

Great job Nick. Good experience in-store and very helpful service.

Great job

Friendly, helpful , gave great discounts to the overall amount. I will go back for my coffee table and more! Very quick to what I had in mind, eager for my business!!!

Salesman was excellent. Courteous, knowledgeable & PROFESSIONAL (Tony Tram)

Had a great shopping experience at Ashley furnitures. We bought dinner table and 4 chairs. The furniture was great buy for a reasonable price

Nicholas Cardoso was extremely customer service oriented. He offered an additional military discount, which is always appreciated by veterans.

Great service by Ahmed. We ended up buying the furniture online on Ashley Store because it was about $200 cheaper. The store manager refused to match the price.

Very refreshing experience,working with the employees and mgmt in the store where they go out of their way to ensure the customer is satisfied, that combined with the expert experience of their products make for a very rewarding Purchase. Ash was a uniquely good sales associate.

Amazing service and products

Nick was great at directing us to exactly what we needed!

The staff at Ashley are wonderful. The variety of selections are excellent. The quality is very good. The prices are great, too!

Ashton at the store was very helpful and understanding. I will definitely come back. Awesome customer service Ashton. See you soon for my next purchase.

Great place to buy and good people to work with .. Ashton was very very helpful

We had a great experience at Ashley store on Blossom Hill. Both sales associates, Nick and Turab were wonderful people to work with. They were extremely nice and went out of the way to get us information that we asked for . They were very patient and worked at our pace and were not pushy like many sales folks at other stores. Had a great shopping experience. Strongly recommend this store.

I had an amazing experience shopping at this store for my new apartment. Ashton let us roam the store ourselves to find our own likings while also stopping by occasionally to provide useful information, answer any questions, and provide tips on how to best search the store. I ended up finding everything I needed & walking out there with a great deal. Would highly recommend for anyone in the San Jose area looking for furniture.

Aston was so pleasant and very professional. Worked with me and got me a great deal wirh his Managers approval. Much appreciated. Beautiful sofa set. Will definitely buy again in the future and recommend to family and friends. Really happy with my purchase.

I came here with my boyfriend about a week ago . We came looking for a new bed set . Our experience with Ashley store over all was amazing but our sales rep Ashton was beyond great . He answered all our questions he took the time to explain and show interests in our concerns . Thank you Ashton will be recommending to friends and family . Can’t wait for our delivery on Friday -Juan Castaneda & Estefany

Amazing experience. Ashton went above and beyond to make sure we felt comfortable with our purchase. He didn’t pressure us at all and was very knowledgeable. Don’t ever let him leave Ashley!!

Great place, Ashton K helped us out and was very nice. If you need any help looking for the perfect furniture ask for Ashton K. He might be really young but that doesn't stop him from be excellent. Check out the Bayless couch. You will love it. So comfortable. Again thank you Ashton, see you soon.

We purchased 2 recliners and a sofa from this store. The furniture was the absolute worst stuff. The recliners were so uncomfortable that my wife and I couldn't sit in them for more then 20 minutes without suffering excruciating back pain. They were labeled as Norlou. On their website it lists a 72 hour return window which I contacted the store within that time frame. The website also stated that if you are not completely satisfied contact us in that window. When I called the store at 10 am I was told I would be contacted for sure about returning for a store credit. I didn't even want a refund. I had to call back and the woman who was customer service was so insanely rude yelling at me that I started a case with corporate to create a record of my call. In the end the manager arbitrarily decided he wouldn't honor the return window, but they would send a tech to look at the chairs. I implore anyone to stay as far away from this store as possible. And god help you if you purchase online. I wish I could give negative stars.

Been looking for dining chairs to go with my new table. Found what I wanted at Ashley for a great price plus free delivery. Was in and out of the store in 20 minutes. Great assistance, nice furniture!

Vincent and Neiser (I don’t know if this is how she spells her name) helped my wife and I find a couch that fits our needs and fits our budget!! Couldn’t be more happy than to do business with Ashley Furniture in San Jose

Wonderful, attentive service!! The sales representatives were very welcoming and shared the exact deals I was looking for. I made my decision in <30 minutes for my mattress and they helped load it in my truck with ease! Highly recommend!

As usual we had a great experience at Ashley. Kabir helped us with our purchase and was as nice as anyone could be. We would highly recommend asking for Kabir if you go to the Blossom Hill store.

Overall experience was good. Sales rep Ashton was really nice and helped me in getting the TV stand Iliked and shared details of the product .

Walked into this store knowing we were there for a living room set…our sales associate Traiven was so helpful and informative, but above all respectful!! He was not hovering at all and gave us our space to shop around and decide. We walked out of there as owners of new sofa/love seat recliners!! Thank you so much Traiven…if you shop at this store, request to have him as your sales associate.

Price is high I bout Ashley product from privet place is cheaper

Ashton was very welcoming once we entered into the store. Gave us time to browse and checked if we had questions. Made out dinner table purchase and was able to give me more information/pricing on other items. Definitely will come back to make my future purchases with him!

Fast, easy purchase, great customer service.. haven’t had it delivered yet.

Melvin was great help! Ask for him

Great customer service

Nice place with lots of stock of all kinds of furniture you need and at good reasonable prices for the Ashley brand. Shout out to Vincent Bui for helping us find what we needed and being super patient with us

Perfect customer service

Walked in with my family the person in the front didn’t greet us I had to say hello. There was a lady that walked in after us & he greeted them asked her if she needed help with anything. I just didn’t feel comfortable shopping here they probably thought we weren’t going to buy anything? I don’t know just know we won’t be coming back. Maybe train employees to treat everyone the same no matter the race/age/ etc.

The store was clean and inviting. Melvin was fantastic! He answered our questions and gave us enough time to browse the selection without pressure. The other staff were very helpful. Definitely will recommend this store and its staff.

Very good customer care and sale associate alyssa is very good. Thank you

Friendly and considerate staff. Good collection.

I visited San jose Ashley store few days back and had a very good experience. I would like to mention Ashton a very young sales man who helped us with our shopping. He did not give us any discount :) but he was fantastic so energetic and helpful..

What an absolutely pleasant shopping experience all around! I was assisted by Tony and his team. They were thorough, personable, helpful, and patient. Tony even demonstrated how to collapse a dining table and change it’s height. I was even helped out of the store to the car with the many things I bought. The service alone is 5 stars for going above and beyond. The store has clean restrooms. The floor is large enough to get your steps in and view their collections beautifully. The process of delivery and assembly was smooth. Ashley’s furniture communicated delivery confirmation and even gave me a 10 minute courtesy call upon arrival. The delivery team was efficient and extremely careful. Everything was assembled and arranged within an hour. I am VERY impressed and most pleased! I highly recommend Ashley’s Furniture in San Jose.

I bought a sofa. Nic was so helpful and made the experience super easy.

Vincent Bui was patient, professional, and detailed oriented. Great experience!

The sales person Melvin that helped me was very courteous and really worked with me, pleasant person, He didn’t pressure me to buy, gave me plenty of time to make up my mind on the purchase.

Me and my family went to Ashley at San Jose Facility trying to find some furniture for our new house we are moving into. Once we entered the store, Traiven Padilla welcomed us and satisfied our needs. We left happily with his excellent costumer service. Thank you once again Traiven.

Delivery was delayed by a week but delivery was done very professionally. It was quick setup and perfectly done. Everything was setup nice and new without hassle. Only thing was delivery was made a week later than promised.

Ashton was great! Really had a great experience. Not too pushy but just enough to make me buy lol. Great guy! Definitely recommend

We’re always given all the right options for what we want and all the help we need to make the best choice!

Nick very nice guy he show as nice products an help as choice in and match price really good

Went in around 1:30 to the store and was received with great arms by the man in the front. With the purchase I was helped by Nick. Everything went smoothly and overall good help.

After having my car broken into at the San Jose, CA store, we still ended up spending about $10,000. That included the purple mattress that was the bulk of the cost. They don’t deliver to my area often so we waited a whole week in our empty house to get our furniture. The delivery guys went down then wrong way on a closed street and decided that they would just skip us and not call us AT ALL for instructions. Even though we called them several times, told them to call us, to ensure we would get the delivery. No call back, no notification that they would not be coming! So I guess I just might have to cancel my whole order! Also NO ONE ANSWERS THE PHONE AT THE STORE!

Kabir and Turaab did an amazing job working with our sofa sectional dimensions and table needs! They went above and beyond to look for the best options and made my husband and I very happy with our first home furniture purchase! We highly recommend both Kabir and Turaab for your next purchase. Thanks!

I had a great experience, Ashton was the most helpful employee we've ever dealt with at Ashley's. Answered all our questions and went above and beyond to help us find the right deal. In regards to the store, it is well stocked and had plenty of options for anything your home would need.

If you buy anything from this store, pray everything goes Ok and nothing is wrong with your furniture because that's when they will stop being nice to you. Nobody will help you (salesperson or manager). They won't even try. Even when it is their fault for selling you defective merchandise. Worst customer service.

Alyssa was very helpful and efficient.

Very respectful and intelligent employees. Would buy from their furniture again in the future. I really recomend this furniture store. Ellas was amazing and knowledgable about material and styles and he was able to find me just the right products.

Quality of service from showroom to installation was outstanding

We had a great experience at the San Jose outlet. We were treated really well. The store had closed by the time we got there but everyone (especially the Sales Manager) was super congenial and patiently helped us out with our purchase even though it was past business hours on a Sunday for them. Definitely recommend this location!

Thank you, Melvin!

Hello, very beautiful products with good quality and reasonable price, and most importantly, polite, pleasant and knowledgeable sellers.

We had a great experience.

Great place sales person was so nice helpful great prices great Furniture

Very easy shop Help was easy to fine and knowledgeable.

Attentive salesperson. He also asked our furniture interests and took us right to pieces we might consider. We bought a table he showed us that was exactly what we wanted. We also found a sofa we bought. Salesperson on mark, helpful, personable. So much great, quality furniture in store. Surprised at how reasonably priced throughout entire store. Not higher priced as you find in most other furniture stores.

it was good

It was wonderful experience. I got what i want at nice price.

Great service not pushy at all and pricing was spot on

Dayna was AWESOME!!

Nisrein Alnshaiwat was a very professional sales person. Since I came in to the store , she approached and helped us to find the what we’re looking for. She was very specific with the details , and of course she was very kind. Thanks so much Nisrein; my family and I were happy with our purchase today.

Great customer service. Took the time to answer questions and help us find what we needed.

The salesman Vincent Boi was so very rude. We will not come there anymore. There are several other Ashley stores we can shop at.

Awesome

Nisrein helped us to find the best modern furniture (Dining Table and matching bar stools) that could fit in the space we have. She helped us negotiate furniture at the best price in the store.

Had a great experience with the best sales associate, Nisrein

We had a great experience with Vincent.

We went in today to replace our 17 year old sofa & love seat. Nick the manager greeted us and was incredibly welcoming. Salesman Nick C was amazing! He was so patient with us and our 2 small kids. He helped us measure multiple pieces to make sure it would fit. Hunted down information on fabric care and color options more times than I can count. Talked us through every step of ordering, warranty details, financing, delivery and linked us up with Habitat for Humanity to have our current set donated. We were with him for easily over an hour and I never felt rushed. For someone who despises shopping (hence the 17 year old couch), it was a really wonderful experience. I’m really looking forward to our new set up.

Good selection, pricing, and just right in store consultation. Helpful put not pushy. We had a great experience today and bought a living room furniture set.

We purchased a recliner here and received excellent customer service from Ashton. He was friendly, knowledgeable, and went above and beyond to help us us find the perfect piece of furniture. I highly recommend Ashley Furniture - ask for Ashton he was awesome!

I am leaving a 5 star review for the 5 star experience we had buying our new furniture. And all thanks to Nick Cardoso. Thank you very much for your time, patient and kindness at helping us select our new furniture. Behind a great salesman there is a great person! All the best for you and the Ashley team.

We took our son and his fiancée to Ashley furniture in San Jose To help them pick out some new furniture for their apartment. We were assisted by Ashton who made the process not only productive, but actually made this process enjoyable. We were able to find everything they needed and the delivery time is within just a couple of days. Shopping for furniture can usually be a real drag, but I recommend highly that you check out the Ashley Furniture store and specifically ask for Ashton as your guide. You will not be disappointed. I never write reviews, but I had to make sure we let everyone know how much Ashton helped us through this process. We will definitely be returning and using Ashton for all all our future Ashley Furniture purchases.

I recently had the pleasure of working with Ashton at Ashley Homestore and I couldn't be happier with the experience. From the moment I walked in, Ashton greeted me with a warm smile and a welcoming attitude. He took the time to listen to my needs and preferences and helped me find the perfect pieces for my home. His knowledge of the products was impressive and he was able to answer all of my questions in a clear and concise manner. He made the process of buying furniture easy and enjoyable, and I never felt pressured to make a purchase. Ashton truly went above and beyond to ensure that I was completely satisfied with my purchase. He even helped me arrange for delivery and set up of my new furniture. He made sure everything was perfect before he left. I would highly recommend Ashton to anyone looking for a knowledgeable, friendly, and professional salesperson. He made my experience at Ashley Homestore a 5-star one and I will definitely be returning to purchase more furniture in the future. Thanks Ashton!

Ashton is the very best. He has vibrant energy, gave great detailed descriptions on all the items we inquired about and he made the checkout process seamless. He made the entire process fun and easy. We will definitely be back and will also refer our friends!

We came to San José. Dayna Chapmans helped us, she was really nice to my kids and us, I loved. Costumer service was great and we end up getting a king frame 😊

Great experience! We got help from Nisreiu and she is super helpful. We purchased a sofa and very happy with it.

Nisreiu was very welcoming when we walked in and asked us to let her know once we needed any help. She did not hover and let us browse at our leisure. Furniture shopping takes time and usually a few spats with people who have different opinions in our household, but we eventually agreed on a dining table. She was there to help us with checkout and delivery date, and made the whole process easier.

Dayna was very helpful to us when we were looking for bedroom night stands. Very cheerful and pleasant support.

better products and services

Good product and quality service

Excellent customers service.. DAYNA AND ZACH ARE AN EXCELANT HELP!

I ran into the store while driving and it felt I hit gold. They have good collection at competitive prices, the staff at the blossom hill store was very helpful and the actual buying process was good quite, tanted a bit only by the system outage they faced on the day. The sales person I was working with though helped me thoughtout the process, keeping me informed and making sure to follow through until the end. Would recommend the place to others.

Our sales rep Nisrein was a real joy to work with. She was friendly, helpful, and had great recommendations. She even gave my family and I space and time to freely consider our options! It was really nice to have that time to think. All in all a great time with Nisrein thank you. Made the furniture buying process a whole lot easier. Delivery here was more expensive than what makes sense, but we will see if it’s worth it. (Furniture has not been delivered yet)

Dayna is the best Very helpful and her team is so helpful in all ways.

Kabir was awesome! We shopped around and Kabir was knowledgeable and helpful - stoked!!’

I would rather give ZERO stars. They delivered damaged TV stand and said they would send someone to repair. But we wanted to return it but they wouldn't agree for return and refund. They initially agreed for return, and then randomly said its 72 hour return window and after few days they started saying there is no return policy! Now we are struck with this crapy product. This store is a SCAM. Please stay away!

The staff is friendly knowledgeable and easy to work with. They were up front, no games. The items were in stock, readily available.

Had a horrible experience. Don’t trust anything they say! Nobody really helps. I’ll never come to this store!!! I went to living space instead, which provides much better service compared to this store.

Dayna was or sales person. Zack worked with us to get a competitive deal. He was so knowledgeable and courteous in working with us. Although the price was not the lowest compared to online merchants, we went with them for piece of mind. Great overall experience.

Had a great experience there. Very friendly salespeople, especially Nick.

It is too bad that Ashley's had made a 180* turn to the worst. Promise you anything, deliver nothing. Furniture was available and ordered. The day before delivery, a phone call said merchandise not available. This happened twice. Reasons for no delivery were many fold. Sales person or store manager did not return my inquiry. It is a major issue when a handicapped person is relying on special furniture and delivery can't be done.

Had such a bad experience from this store. I ordered bed frame and mattress with a promise of delivery date within 4 days. Within store I cancelled my previous order from mattress firm to buy mattress along with bed frame from this store. On invoice they mentioned "pickup from store" and not "home delivery". When I asked for clarification the sales person told me, It is only for some official reason but delivery will be done within 4 days. Later on I got a call from store saying delivery will be done after 15 days. When I protested they only agreed to deliver bed frame early that too after 7 days and mattress is still pending. Guys.. beware! these guys are selling things while lying. Do ask for correct details on the invoice and don't agree for anything verbally. I will think twice before going to this store again.

This is a review for Nick. He’s was very knowledgeable and worked diligently to find a solution for my oversized chair need. We had a nice conversation and he’s was helpful without being overbearing. Thanks Nick!

Sales Rep was a great help and Very informed on products and Choice of Product available. Thank You! Bob and Bev

This review is mainly for the employees. I would've gave 5 stars but I took one off for the quality that my sofa came in and Ashley's dam 1800 customer service line, which they are of no help!! So basically the San Jose employees gets 5 Stars lol The employees at this location are so coool. They're friendly, not pushy, and they catered to all my needs and always tried helping me with all the issues I was having pertaining to the delivery of my sofa and other things. Jonah was my salesman and he has an awesome personality, got me EVERYTHING I asked for and was very attentive. Him and the other employees made us feel welcomed and at home and I felt good about my purchase. He also helped me with different options online where as I thought we were only allowed to purchase what's in the store. Now mind you I live all the way in Union city and came out there cuz the one in Fremont, didn't offer any different options of purchasing and the salesperson in Fremont was being pushy and was getting a little annoyed that I was being indecisive about my purchase. THEN the guy in Fremont gave me a hassle about making a purchase at the San Jose store instead of them and he WAS NOT letting me proceed with the transaction until he got his cut!! So unprofessional and PETTY!! When I make any future Ashly furniture purchases, I WILL NOT be going to the Fremont store PERIOOODTTT Now as far as the quality of the sofa I purchased, ehhh. And it came with a little tear and for some reason ONE cushion was super worn out and the rest were firm and brand new smh Also they're customer service line SUUCKS they're the reason it took SO LONG to get my issues resolved, I literally had to speak to the rep at the San Jose store and the employees at the store is the one who resolved my issues. WHATS THE POINT OF THE 1800 NUMBER IF THEY CANT HELP YOU!!!! This was a little bit of a nightmare but I'm hoping any future purchase would have better quality material. BUT KUDOS TO THE SAN JOSE EMPLOYEES:)

Nisreen and Zac were so nice and friendly. We got the best customer service here. Highly recommended store and staff.

Had very good experience shopping at the store. Ashton was very helpful and polite helping us pick the right mattress.

Working with Vincent was easy going because he did not pressure me to purchase anything. It was my first time in the store and he showed me around. It took me a couple days but I ended up purchasing the couch he recommended based on my budget. Good see Vincent, he's cool.

Nesrein and the manager were both awsome!!! Didn't make us feel rushed and like we regretted what we bought what an awsome team!!!!

Showroom was clean and amazing, Ashton was very informative and assisted me on finding the perfect dining table, he even was able to show me the great Purple mattress for my bedroom.

The rating should say it all and especially for this location should give you a sense of what you're going to be in for. My sales consultant was super friendly, but new. That was not the issue, when checking out, she has to call over a manager named Zach to work the "discounts". I declined the protection plan yet all they do is discount the item further to still still give you protection plan which I did not want. I decided to walk out, came back again the next day, to see if the item was still available, as I was looking at a floor model, to which there was not a sign on it that said sold, but they told me that the item was no longer available. Most likely because they were mad because their scam was uncovered around how they price and "discount"... there are better reputable company's to buy from, extremely disappointed in this experience.

Great service! Nice, clean store..ask for Vincent if you need help!!

Nasrin, the lady who assisted me, displayed exceptional professionalism and an impressive depth of knowledge, addressing all my inquiries with great expertise.

The employees that shows clients around are great especially Traven who helped us out and got us a good deal. Unfortunately, I didn’t like how the lady in the middle section (where you pay) acted. Initially, we were just browsing so we didn’t ask to be helped out anymore but we ended up finding something we want to buy, so we approached the lady about what we should do. I don’t want to judge because maybe she’s having a bad day but she was just rude to us. Didn’t even try to help us or at least tell us to hold on and she’s gonna look for someone who can help us. She stay seated and using a loud and rude voice, she shouted at other employees, “Hey you! You free?” (The other employees were obviously with other clients). Oh well. I just feel bad that she sets an example like that to clients. She should be cautious as how she represents Ashley. However distraught your day maybe or your scope of work, customer service is a priority.

Dana and Zack are awesome. We have come here twice to furnish our house. Dana was very patient with me and very helpful to suggests that I needed. Zack the manager was very helpful to get things delivered earlier than expected. Thank you guys, we'll be back.

Experience at the store was great, Melvin the sales person that helped me was awesome and has helped me through out the process. Bad experience with the delivery, I bought a bridge that connects 2 bookcases but they send me a smaller piece and 2 weeks later I still havent received my correct bridge. Also they left my bookcases out in the front door with no notice, hadnt my son come home earlier don't even know what would happen

Great service, great employees.. Super knowledgeable with there products, making ot a pleasant experience for those of us who aren't close, and have something particular in mind.. I've got a small, oddly set up place. They only showed me things that would work.

It was our third visit and the times before the salesmen were nice but some were a bit pushy and no one really like a pushy salesman. Today, we were greeted by Ashton who instantly came off very friendly and very welcoming. He helped us with the purchase of our new mattress and he even managed to throw in some freebies for us! He never pushed us towards something and it never felt like he was simply after our money. He simply wanted to help us. I can’t thank him enough for his hospitality and knowledge. Be sure to have Ashton help you out whenever you visit!

Delivery experience was horrendous, furniture was damaged all the items were not delivered at one go and follow up with the customer care was another nightmare, every call to the customer care takes upto 30 minutes and you need to constantly follow up , not such a great experience. also the customer care has no clue and does not provide any useful information

Our experience at Ashley (San Jose branch) was great today. We dealt with a representative named Nisrein. She was great, took her time with us and assisted us with everything we needed, answering all our questions! Appreciated it and looking forward to a successful delivery of our purchase! 😊

I went there twice within the month because I still haven’t found the right sofa for me. Both times I went in by myself and my baby in the stroller .. and both times two dudes in the front just watched me struggles not only going in, but walking out. They were chatting, laughing out loud, then they paused to “acknowledge” me, then continued to stare on as I struggled to keep the door open to exit the store. The whole time I was thinking “are they really just watching me struggle and just standing there??” Sure, they are all over you when you’re interested on their furniture.. but if you say “you’re just browsing..” they couldn’t care less about good customer service and simple common courtesy. Simply put.. RUDE, uncaring staff.

Vincent was a very sweet and polite salesman. He showed integrity while keeping my finances in mind.

Employees are rude and this store allows identity theft to take place in order for them to sell their good/services. Beware

Ashton was great very straightforward and courteous

Really great sales team, nice store, easy to find what I was looking for

Great products and i really recommend you talk with ashton he was very helpful

Great selection. Fast check out. Hopefully the delivery is as seam-less.

This place is an absolute s**t show.

Poor delivery timeline and planning..

Store looks awesome, people are friendly

Extremely unprofessional delivery team needs to be spoken to. Not a customer of Ashley furniture, but had the displeasure or running into one of their delivery teams at my apartment complex. I unexpectedly ran into their delivery team while making my way down my building’s stairwell. I was planning to move out of the way when one of the delivery men walked back down the stairs and told me to pass first. The second delivery man proceeded to cuss me out as I walked past him. Never have I been randomly accosted in my own building like this and I hope others won’t have to deal with this level of unprofessionalism at their homes.

We purchased all our furniture from Alshley’s in Blossom Hills -San Jose CA.Plenty of choices.Our Sales Rep Melvin Chu helped us a lot to purchase the best for our house.He was very friendly and very supportive.I am very satisfied with our purchase.

I had the best experience thanks to Ashton. He was so patient from the moment i came in he worked with me to help me find an beautiful couch, kitchen table and an mattress for my son bed. I am like an kid at an candy store i am getting all my things on Saturday. I will definitely be back for more things. You guys did an great job hiring Ashton, thank you again so much.

I was in the market for a new sofa replacement and decided to look at the Ashley store on Blossom Hill Rd.Upon entering, my family and I were greeted by Kabir and he was very professional and just gave us a quick introduction and let us look around with no pressure.While looking, we were also greeted by Zack, the manager and he explained the type of materials Ashley provided.We decided on a sofa set and we're very pleased with the service and the store in general.We just received our sofas today (less than a week from going into the store) and so far, no issues at all.Very simple and easy process, will purchase at the store again in the future.

Ashton was so patient and thorough. Happy customer!

The only good thing was that I was able to walk in and walk out with what I need. But other than that they only cared about making a sell not caring for the customer. I was told one thing then for them to only tell me a different thing. Not going to suggest family and friends to buy from Ashely’s

Ahmad was very patient and diligent in finding out if our desired items were in stock. He suggested other items that could be a better selection. He spent a lot of time to answer our questions & we do appreciate his time and efforts into helping us find what we needed.

This store took advantage of my 83 year old mother. They sold her a mattress, and told her she was getting free delivery, and a free mattress protector. After delivery, she looked closer at her receipt as saw she paid $275 for a queen mattress protector!! She went back to the store 6 days after deliver of the mattress, and they said she only had 72 hours to let them know there was a problem. She asked to speak to the manager, and was told he wouldn't be there until Saturday, 2 days away. I'm trying to figure out how to help her, but I'm out of town!!! It's not easy for her to keep making the trip there!!!

DID NOT HONOR WARRANTY!!!! Avoid shopping here. We purchased a reclining sofa and coverage protection from this store in 2020. The day the sofa was delivered we noticed a sag in one of the cushions toward the side. We immediately called Ashley and they agreed to send a technician out. The technician ordered a part and set up another appointment to do the repair. One week before the repair the pandemic shut down everything. Understandably Ashley canceled all repair appointments. However, when it was safe for us to reschedule the appointment they would not complete the claim saying that it was outside of the warranty and coverage period. They knowingly took advantage of the shut down to get out of honoring their agreement. I expected more from a large company and will never shop here again. BUYER BEWARE!!!

This store took advantage of my 83 year old mother. They sold her a mattress, and told her she was getting free delivery, and a free mattress protector. After delivery, she looked closer at her receipt as saw she paid $275 for a queen mattress protector!! She went back to the store 6 days after deliver of the mattress, and they said she only had 72 hours to let them know there was a problem. She asked to speak to the manager, and was told he wouldn't be there until Saturday, 2 days away. I'm trying to figure out how to help her, but I'm out of town!!! It's not easy for her to keep making the trip there!!!

Very friendly staff but the furniture designs don’t align with our needs. Most of them are very bulky. We were specifically looking at dining tables and night stand. The worst part of about our experience was that we liked a nightstand but we had to get it delivered to our place for an additional 75$. It was a little nightstand which could have easily fit inside out car. There should be some provision for them to pick the furniture out from a location rather than forcing the customer to pay for the shipping.

Went in to buy a living room set and Kabir did a very nice job helping us out and explaining the options.We ordered a set (unfortunately some pieces were not in stock for a few weeks) and had a pleasant experience overall.

Good place to visit but we were specifically looking for closets and didn't find any

Dayna Chapmans, Sales, and Kathy Pastor, Sales Management, are fabulous! We love working with that team! So many great ideas and so willing to help. We bought a set of furniture and came back within the week for another set for the dining room.

Kathy is awesome! I noticed she is very busy because I think she is the manager but she didn’t let that stop her from giving excellent customer service! Sho also followed up with me to make sure I was taken care of!! Kathy deserves a raise!!!

Sales person Jonah was excellent he was kind and patient and extremely helpful. Thanks

Very unhappy. I got a big order of 10,000 dollar. I was told that I will get 10 percent cash back and an email will come in 24 hrs. I am tired of following up but no one gets back. Also they added insurance worth 1200 dollars on my order and now are refusing to cancel that insurance. Not sure how to get help. Will never buy from here. Living spaces on the other side are amazing with their service when we ordered some stuff from them.

Incompetent, stressful, horrible. Just a few words to describe my experience and this business. There's a reason for the majority of one-star reviews on Yelp. This place is truly the worst.

I can't relive this experience because it would cause too much distress. Seriously, the level of incompetence exhibited from beginning to end is astounding. I'm fairly easy-going when it comes to stuff, but getting the delivery carrier wrong and ultimately preventing the initial drop off, to delivering a damaged product, to a 2 months return process because nobody in customer service knows what they're doing? I can't. I'm already getting stressed. Spend the extra money and get better service and quality from La-Z-boy or Pottery Barn. You've been warned, my friends

The absolute worst service I’ve ever received. Do yourself a favor and learn to build your own furniture before you throw away your money here. I’ve spent 10K on a mattress only to have to wrong one delivered. The salesman then came to MY HOUSE and tried to convince me to keep it. The only truth he ever told me was the hassle it would be to return and it has been. I’ve been without a bed for 2 months!!! This is absolutely ridiculous. A waste of time and money.

keep away from this store if you want your goods to be delivered on time, and you want to be treated properly with care as a customer. they deserve zero stars. literally just go to another store, they are the worst.

Ask for Ashton! Very helpful and gives amazing detail on the furniture.

We ordered bed frame on April and sales person after 2 months said they are on the back order for another month and we ask the freaking sales person give us anything available and right before our delivery date store has cancelled our order. Just giving you people heads up if your sales person is EDDIE just ignore him and go to next person because he is gonna mess up your order bigggggggg time and will never shop from Ashley anymore

This is the worst place to buy furniture. We have been waiting for 6 months to complete the stuff we ordered. They always have excuses but they don't give us an answer.They have been canceling the deliveries without telling us.We began to pay on December and then the payment increased and I haven't receive the rest of my order. The only 🌟 that I'm giving them is because they have beautiful furniture. Is too bad the customer service is really sucks.

Purchased a table on Tuesday. Was told it would be delivered on Thursday. Thursday morning I got a call telling me that my table was damaged and would be delivered on Saturday. No one has called me!!! Can’t get through to a human. Really considering returning my thousand dollar purchase.

Absolutely worst experience ever, especially furnishing out first home. They gave us false information about our deliver date and now will not cancel the order and give us our money back. The manager is refusing to speak to us and it’s impossible le to get anybody live to talk to on the phone. Do not recommend buying from this location as all! Update: I haves already emailed 2 days ago and have gotten no response!!

Order/delivery was incorrect and misrepresented. Tried to contact anyone in the local store or corporate customer care and I wa not able to speak to ANYONE for yhec2 days I tried. Had to go back into the local store to get all corrected. The order/delivery was corrected and I am waiting for delivery in 3 days.

Kabir is excellent! His knowledge with mattresses is very impressive and that's coming from someone who does his homework before making a big purchase.

I had a very bad first experience, unfortunately. While they promised me a weekend delivery, the delivery support team take no responsibility and postpone the "partial" delivery to a week day, very frustrating.

Pretty good selection. Went looking for a sofa chaise, lots of options.

Ashley has beautiful furniture display and competitive prices, but they charged me for a 5 year warranty that I noticed only later when I looked at the price details. I have been asking for a refund for the last 2 days, and only store customer service can do that, the problem it is one person that works reduced hours. So once you pay, they do everything not to refund you a dime, even if they are wrong. Good luck if you change your mind and wants to cancel your sale. It seems very deceptive to me.

very friendly, store has a great selection and good style for the money. A little heavy on the paperwork. I have purchased a number of furniture pieces with Ashley and am happy with all of them. K

It was a pleasure to work with Ashton.

Seriously the worst customer service ever. Don't waste your time, go somewhere else. Our bed, which we purchased in Oct was delivered in December, assembled incorrectly, and it took 3 technicians coming over to figure out how to fix it. It broke in February. April and it's still broken. our sofa has a dent in it, but I'm not even trying to get that replaced because that might take until the end of this year.

Ashley delivered the wrong item and now I’m trying to find out when they will deliver the correct railing and bed. It takes an act of congress to talk to a breathing human being at Ashley’s.

My saleswoman, Carol, was amazing, but Ashley's Furniture overall process is terrible and very outdated. I needed to sign multiple pieces of paper for just two end tables. Get into the digital world. Very archaic as a large company like Ashley should be here already. Update: Then sending an automated response directing me to their reviews teams... Not a good look overall.

My first time purchasing from here I trusted their quality, but i had a bad experience after six months. I made a claim a.s.a.p and as of today it has been past 85 days and my claim can't be resolved. I called all the numbers given to me and I get the run around including the store number they won't answer until I call from a different number they answer, but not even a hold on they just hang up. Honestly I don't know how people can sleep at night doing what they do it's sad but it's reality. Also if you live far from town, they don't even have a technician to go out that far, so I don't understand why they would even sell to people that live far out. Anyway good luck to you if you purchase from here. 🙏

worst experience ever!!! never felt so humiliated. Wanted to buy a sofa which is priced 1000 bucks but saw a better price online in the Ashley website however its out of stock. The store manager - Christina was so rude - when I asked her about the price match she just yelled saying "just buy online". Also the the salesperson who assisted - Dayna was so inconsiderate and humiliating - I was asking about a product and she is just digressing the topic talking about some random stuff and even laughed at me for asking the price match.

I had a great experience at Ashley's! Lianna, our rep, was a joy to work with and made the process really easy. She was super patient with us as we explored the collection and went above and beyond, even coming in on her day off to help us finalize our purchase.

I don't normally leave reviews but in this case i felt as if this was necessary, my wife and I made a trip to Ashley Furniture in hopes of purchasing a new mattress. Our salesmen Ashton guided us in the right direction and let us know about different types of mattress. We ended up selecting the TempurPedic Luxe Breeze Soft, it delivered in two days. we are so happy with our experience at Ashley. Ashton was very personable and dedicated to helping us make the right decision. we couldn't be happier with our purchase.

Saler supported me well and I got a good purchase with great discount. If I have any chance to buy the furniture in the future, I will re-visit this shop.

Just bought a leather recliner that fit our needs perfectly, although we did take our time to make up our mind. Ashton was wonderful, patient and really friendly- he really strikes up a rappport that makes the experience all the better. And it helped that he helped us get a great price too! Thanks And Vincent was great in our earlier visit helping us with all our queries patiently. Looking forward to receiving the recliner lounging

They make you buy something and tell you it will be delivered in a week. And then they call you and say sorry it’s not in stock Our kitchen island ordered in Nov 2021 is showing up in the middle of March 2022 and the stool for our island is due to show up in June. Lol unethical practice at its finest. Note: I am aware of supply chain challenges and I’m not questioning the likelihood of a delay. I have a problem being lied to about when I will get my purchase. AVOID THIS STORE AT ALL COSTS

Vincent was very helpful and has a great attitude when approaching customers. My wife and I truly enjoyed working with Vincent.

While buying furniture sales rep insisted to buy warranty coverage stating that all stains will be covered. But now GBS says that only food stain are covered. This is a waste service pls don’t recommend false promises if you don’t provide services directly to customer. We took warranty thinking that Ashley is going to send a person from their manufacturing unit and now I understood that this is a third party insurance provider who are going to always say no for any cleaning.

Vincent Bui is absolutely the best sales associate this location has. Ask for him and you will be taken care of better than anywhere else!

Very pushy sales people who discourage use of their website and online ordering. The sales girl kept pulling her mask down which made me uncomfortable. I felt very pressured and will not purchase from pushy sales people.

I should have listened to my friends who said customer service is worst at Ashley. They have no coherence between teams and don't hold to their words. - scheduling a delivery told that whole order is coming (customer service center) - delivery was only the chairs with sorry but that table is coming in 2 weeks (store & warehouse), else I would have send them back - after the two weeks nothing showed up and now delivery is shifted by another two months (customer service and store) - now I am fighting for these chairs to be returned which I accepted on their request and the answer is no as "you accepted the delivery" Really pathetic and worst service.

My husband and I recently shopped at Ashley’s furniture store in San Jose for a dining room set and barstools. We had a sales man named Ashton who was very helpful. We went back today and bought a coffee table and end table from Ashton again. The manager was nice enough to also help get our order straightened out, I went the extra mile for customer service. I will definitely be back for further purchases!

Joe was very patient with us

I went today at 5:30 pm left the store 7:45.When I choose the dinning set and sofa the sale person told me both available to deliver by next week.after 3 hours of doing credit applications I figured out he lied to me the item not available.He want me to pay for the item and wait when the item become available.I spoke with the store manager the only thing he said about his sale person was sorry…don’t shop here they lie and don’t know how to treat customer.

Honestly this is a no star review. I purchased an entertainment center back in November 2021. Upon delivery the unit arrived dusty and a bit scratched up and there was a broken fixture on the back. Nothing we couldn't fix ourselves so I called in and emailed customer service pictures of the damage and ordered the parts we needed to fix the unit...the backing to the unit wasn't a perfect fit which is how we discovered the damage to a wood piece on the back and a bolt missing from the mid-panel. Long story short, after ordering a new backing and a bolt that was missing from the center of the unit, I called January 6th 2022 to check on the shipment (originally slated for mid December) and was told the parts won't arrive until April. Without my calling and inquiring about the parts Ashley Furniture played no part in resolving any issues with the entertainment center we bought. I cancelled my parts order and would never purchase from Ashley Furniture again. Their assembly was horrible and their customer service was of no use to resolving the issues with the unit.

Bought some furniture in November and they said it would be delivered January 11th. We even made sure to be working from home on the expected delivery day. So after almost 2 months of waiting, we never get a call for delivery, I had to call them, and now they say mid-late February. I get it, supply chain issues, but don’t lie and make up a date then never call to confirm. If it was going to take 3+ months we would have went elsewhere but now we just wasted time. Trust the negative reviews.

I went in purchase some items came up to 5500 check online gotta for 4100

From start to finish Larry was our sales associate and to say that he was professional is an understatement. He personally communicated with me about every step of the process and even scheduled deliveries for me once the items were available. We were pleasantly surprised to receive our items much much sooner than expected and it really made for a perfect transition into our new home. We cannot thank Ashley and Larry enough for all of their help.

Ashton was great! He was very patient and thorough throughout the whole process. Will definitely work with him for future furniture purchases.

Bought the sofa and ottoman on 9/21, salesperson said wlll be received in 3 weeks and to call someone to pick up old sofa to be sure everything is clear. Well called in Oct, was told delivery in Nov. Called in Nov. Told December, Called in December delivery is now Jan. If I had old furniture picked up, there would have been nothing to sit on during the holidays. The reason on going with Ashley was for a speedy delivery and to have by holidays. No call to apologize or update, had to stay on the phone for 2hrs. Waiting for a representative, just to be told next month. 3 months still haven't received. Do not recommend Ashley if you want your purchase in a reasonable time.

Helpful staff and great sale!

Nice salespeople and good selections

The last six months have been challenging with having to move. Today has been a day. I walked into Ashley and asked for Dana C. who was expecting me to finalize my order. By time I got to Ashley I already had the most stressful day. I get into the presence of Dana and immediately she picked up my energy and asked if I needed a hug. Do you believe In angels? Have you ever been in the presence of God and stayed there for a little bit? That was my experience at Ashley. God shows up for you through any1 and in any situation. ** Oh and yes, I bought a beautiful sleeper sofa and a really fun swivel oversized chair. Alyssa was so kind on the phone and helped me price everything over the phone. She then told me to ask for Dana when I arrived at the store. Both encounters at this place have been genuine. Thank you 🛋🌷

We purchased a great looking sofa for our family room and Tom provided a wonderful service.

Our associate was extremely helpful and friendly. Guided us in exactly what we wanted.

Pretty bad customer service akin to fraud. They delivered incomplete parts for my bed. Ordered them online from their website. Once I enquire them, I keep on getting ghosted and they have no information about my orders. It has been over a month since I have heard anything about my order

I was told my sofa would come before Thanksgiving, it not here yet.

Extremely poor customer service! They keep their customers in the dark with regards to their purchases. The front desk and most other staffs are very slow in terms of paper work and make their customers wait for a long time.

I had gift cards to use. But Ashley has so many rules, using them is difficult. 1. Gift cards given by the store manager are only accepted in that specific store and not online. 2. If Ashley is having a sale, the discount isn’t necessarily available with gift cards, the operative word being necessarily. 3. Dealing with the manager of the blossom hill store is like buying a used car. You can’t escape fast enough.

Lianna was really professional, patient, and kind. I was glad she helped us! Ashton also came over and was super nice. The only reason I took off one star is because the manager and another woman there wore their masks below the nose, and the other woman had hers off a few times. I found that unprofessional.

Really disappointed with their customer service. Love their product, the choice they offer and the quality but our bed was delivered with several problems and we never heard back from them ... it's been 1 month

Ashley delivered the partial order after a month. Then, they pushed back the rest of order for 1.5 months later. After that, again pushed back 1 more month and keep doing the same. Not recommended at all. So frustrating

Poor customer service. Ordered a dining table set from Ashley online, chairs were all wobbly. Called the customer service, they send a technician, who was literally not bothered to fix. He started hitting the chairs with a hammer kind of tool and damaged one of the chair and he left saying they will replace. Even after a month did not hear anything from them and called them again. And found out that the technician has today Ashley that he has fixed the chairs. Is Ashley not responsible to take our signature and comment after the technician tries to fix like the way "Living spaces" furniture store does.

Manny the sales was super helpful solving our issue and providing assistant in better deals

My experience at this store was great. My sales person Kabir was very knowledgeable and helpful. Because of new use of IPads the entire time I was in store was longer then anticipated but I got a great deal on a tempurpedic mattress with several additional items. Very happy with my new purchases.

Honestly I wouldn't even give them a star, we ordered our couch in June. They told us 4-8 weeks which is fine, if that would be true. Then they told us august 5 and guess what...nobody even called or messaged us till we called them and asked where the couch was. Then they escalated it to the manager and gave us new dates, that they missed again. After that they called us and said September 9th. We already planned a vacation on that day so we gave them number of our friend who will be at our place waiting for the couch. The day comes they never called our friend to deliver the couch. Now all of the sudden the couch is gone and they have to make a new one. They are throwing us different dates and talking about November, then December and it keeps changing. Please think twice before ordering from them. We might need to take them to court. It's been 4 months and we still sit on the floor

Honestly I wouldn’t even give them a star, we ordered our couch in June. They told us 4-8 weeks which is fine, if that would be true. Then they told us august 5 and guess what…nobody even called or messaged us till we called them and asked where the couch was. Then they escalated it to the manager and gave us new dates, that they missed again. After that they called us and said September 9th. We already planned a vacation on that day so we gave them number of our friend who will be at our place waiting for the couch. The day comes they never called our friend to deliver the couch. Now all of the sudden the couch is gone and they have to make a new one. They are throwing us different dates and talking about November, then December and it keeps changing. Please think twice before ordering from them. We might need to take them to court. It’s been 4 months and we still sit on the floor.

A product was sold to me on August 29th by this store and was told that it will be shipped to me on Sept 4th and it might take up to 10 days from Sept 4th to be delivered. I was also told that i will be sent the tracking number via email but never received an email. Since Sept 14th i tried calling the store multiple times and no one ever answered. I drove to the store again on the 16th and then the store finally emailed me the tracking number on the 17th and seeing the status made me write the review. Screen shot is attached below.

DO NOT BUY FROM ASHLEY FURNITURE. They are liars and unreliable. They promised me that my couch would be delivered in 4-8 weeks. I ordered the couch in June and guess what? Still no couch. They have changed the delivery date from August to December to September to October to November. Each time they say it is in stock and they are ready to deliver it in 1-2 weeks then it is suddenly out of stock, so where does it go? No one has been able to tell me. Do not waste your time and money on this place. The workers are incompetent and lazy.

I was welcome in at the door by Tim, Tim took time to answer very questions i ask about Mattresses. He is a very friendly as well.

the Salesman, Ashton, was enthusiastic and helpful. The store, had a really strong odor of what smelled like outgassing of the furniture. Once you're in there for a while, you can't smell it anymore, but it was bad. I told the managers and they did nothing.

Useless store:- Previously i bought a king bed and recliner from this store. If u want to do a self assembly be prepared to wait longer. If u want faster delivery only option is pay$90.00 and get delivery and assembly. no way u can get it in time and free delivery. Their policies are only after money. It doesn’t matter if u are a returning customer or not.

Emmanuel is the best!!! He made sure my experience went smooth and easy.

I'm only leaving 1 stat because I have to leave at least one. Don't buy anything here unless you know absolutely that's what you want. Their customer service has no idea what they are talking about and will tell you that you can cancel orders or return things when you can't. They sent me to the in person store twice and both times I was turned away with no option to cancel my order or return it. Super inconvenient.

Ordered the sofa. Paid in full (cash price). This was in 1st week of June 2021. Here I’m in last week of August. Don’t have a clue what’s going on. Didn’t receive a single email from the company. Not even “confirmation of receipt of funds” email. STILL WAITING! Every time I call the phone number given on Blossom Hill Road branch’s receipt, I am told that I have been connected to a call centre and that the representative on the phone doesn’t have a clue. They want me to call the store / branch. What a joke !!! Visited the branch again after 2 months. I was told 2 more weeks. Yet it’s been a month and I am still waiting to hear back from them. Atleast a courtesy call (to give a lame excuse) ABSOLUTELY NONSENSE. If you want to get rid of your money and have a head ache, shop at Ashley Blossom Hill Branch. Not a single email was ever sent to me, let alone a phone call or any sort of correspondence.

Always loved the experience. Kabir is awesome.

I recently purchased a desk from the Blossom Hill store with the help of Ashton, a new sales associate. He was helpful (price-matching as promised), understanding (as I shared a previous bad experience with Ashley) and jovial (happy to share about his recent move to San Jose). I was extremely pleased with the service he provided and will keep Ashley in mind for future purchases because of his customer service.

Do these people know what customer service mean? Do they? I spent $4,000+ on a new sofa and dining set! The day of the delivery, I cleared my schedule and waited for them at home to deliver….they called and said there truck is broken and they would deliver the next day. FINE! Next day, come to deliver… DID NOT bring drills to set up the table! okay, I said. Told me to wait 30 minute till he gets the drill. I waited 30+ minute and he came with the drill. As he started putting together the dining table, realizes he didn’t bring the screws!!!!! SO HAD TO TAKE THE DINING TABLE BACK! Said will deliver everything next day. Today… they come to deliver everything… and guess what they forgot this time? THE CHAIRS! Who does this? What type of business are you all running here? 3 days of terrible service. Complete disregard of people’s time and money. Went into the store to speak with the manager but he was out. Didn’t get the help I needed from the floor manager….to her credit, she tried! Anyways, thanks for nothing but a terrible experience Ashley furniture!

Ashley had a great selection of living room furniture. We went in to find a few accent pieces. The sales guy who helped us let us wander around but was there whenever we needed to have questions answered. It was a low pressure pleasant experience and we ended up very satisfied with our selection of a couple of end tables, two living room chairs and a small storage cabinet. Great experience.

We have purchased almost all of our furniture for our new home at Ashley. The staff was very helpful and they did everything they could to accommodate our delivery needs. I highly recommend this store.

I had an issue with a piece of furniture I bought at the Ashley home store, I came in and talked to the manager Matthew about it, he went above and beyond the call of duty to fix it and make something wonderful happen!!! I am very appreciative and grateful for what he did😊

Kabir help me and my fiancé purchase our newest tempur-pedic king mattress and we couldn’t be happier. His customer service is unmatched. If you go into the blossom hill Ashley’s furniture location ask for Kabir, you won’t be disappointed.

Nathan was an absolute pleasure to work with. His demeanor was very relaxed and he was able to answer all of our questions for us. We never felt pressured, which made our experience additionally pleasant.

Worst store/experience i have ever had in my life!

Seems like a lot of people had bad experiences here but that was not the case with us. We got a great reclining sofa for a killer deal, and our sales rep Kabir was awesome. He was very attentive and informative but never pushy. Kabir was also forthcoming about potential delays due to the supply chain bottleneck. Despite all this, we got our couch the very next week! We are very happy with our experience at Ashley.

Worst experience ever its been 3 months still have not received my couch. There has been no communication whatsoever from the company. Least bothered attitude.. please dont go here, you will regret.

Carol was amazing! We didn’t feel pressured at all and she really helped us find the best deals and worked with our budget. I highly recommend visiting Ashley furniture and asking for Carol.

They don't give receipt if you pay with cash. The sale associate ( Manny Tadeo) know nothing or understand how their warehouse works. Be aware if you want to pickup your item from warehouse.

Toys R Us is still better!

So far the experience has been less than ideal. The customer experience has been just terrible. We bought a sectional couch, ottoman and even added the protection plan back on Memorial Day weekend. Was told it would be delivered on July 11th. In preparation, a few days before expected delivery we donated our old couches. July 10th rolls around and I’m fully expecting a call or email from customer service to inform me of our delivery window for the next day. Nothing. The next morning I call into customer service, go through the prompts which do not recognize my phone number or address as having a delivery day, wait for a customer rep who takes her sweet time finding where my couch is just to come back and tell me that my delivery date is set for August 4th. Now I’m upset. This information would have been helpful just a few days prior as my family would still have the old couches to sit on in the mean time but, alas, with no notification of delay or date change and we we are sitting in camping chairs. I request a delivery of the portion of the couch that the warehouse does have just to have something other than these camping chairs and was told they would get me a delivery date for the love seat and couch as the chaise was the piece delayed. I receive a call the next day to inform me they will not deliver the pieces they do have and that my delivery date has been delayed to Aug 6th now. I understand that the industry has been hit because of COVID. But the customer service is what is just the worst I have ever experienced. As someone who has been in customer service for 10+ years this is just embarrassing for a company of this stature. Why wasn’t I informed at any point in the 43 days since you took our money that we wouldn’t be receiving our purchase? Or that the ottoman doesn’t have a delivery date? It has now been 50 days and I’ve yet to receive an apology, a refund, a credit or a solid answer of when the purchase will truly be delivered. Beware of this company and prepare for bad customer service and long, long delays!

Good products and good service

We really liked Ashley Home Store. The prices were good and so was the service.

We went here hoping someone can help us to find what we like. I talked to one of the staff and told him what we're looking for. All I was, "we don't have it" 😑. He didn't even bother to show us something similar or offer anything. It looked like he was forced to be there.

Very attentive salesman. Very honest. Very helpful. Overall a wonderful experience! I bought 4 pieces and I’m excited!!

Expensive items compared to other brands

Friendly staff and very helpful. I was able to find the right couch at an affordable price and was given a discount on my extended warranty coverage.

Thanks carol for you great service!!!

Terrible timing. I ordered my couch in beginning of April; they said I would get to me on May 27th. They never notified me that it would be delayed. Then they said June 27th. Also changed that date to a later date and didn’t notify me. Terrible experience. Would not recommend it to anyone.

I was ready to write a horrible review of my experience, but today the Manager Matthew mad all the difference! I have been trying to determine why my order was partially delivered, come to find out it was improperly processed. Im astonished of the quality of service given and the quick resolution provided !!

So many sells

Ordered a coffee table set almost 3 months ago. I thought I was getting a good deal because we got a $100 "gift card" in the mail and everything was 50% off in store. One person greeted us in the front, but nobody else acknowledged me the rest of the time I walked around in the store. Not sure if it was the color of my skin or something. I looked different than everyone else in their store. I had to seek out the first person who greeted me to make the purchase. Delivery took 2 weeks to arrive as expected. I started putting it together right away and found that all three tables were defective for various reasons. I called in to work on a refund. They said that they needed photos to prove they were defective - no problem. Sent them the photos. Got a response a few days later saying that they had to send out a technician to come check out the furniture. Not happy about this, but I didn't really have a choice with them. They scheduled their earliest slot - which was 3+ weeks out. The furniture was just sitting there for weeks, reminding me of how incompetent this company is. The technician finally arrived to check the furniture. Within minutes, he confirmed what I was telling them the whole time. Perfect! They'd be able to haul this garbage away and refund my money! WRONG The technician said that he'd write in his report that he confirmed the furniture was defective and that they'd have to schedule another team to pick up the furniture. Ok, I was not given any other options. I had to wait 2 more weeks for them to come pick up the furniture. Finally, they came and picked up the furniture and said that I'd be getting my refund within 7-10 business days. So far it has been 11 business days and 15 calendar days since. No refund, no call, no email. I called into Ashley customer service and they said they can't do anything about it and that the original store has to process the refund. I cannot get a hold of anyone at the store. I didn't think that getting a refund for defective merchandise would be such an order. I think I've been pretty patient thus far, but I've had enough. This San Jose store is absolutely terrible and all I want is my money back. I have no idea how they are still in business. I really wish I looked at their yelp and bbb pages before doing business with them. Please do yourself a favor and steer clear of this shady business.

Excellent service at the Blossom Hill road store in San Jose. Kabir was really helpful and patient in helping me pick everything even though it took a couple of hours.

Dana from Ashley did a great job of showing us the dining set that we loved and quickly giving us a great quote. Thanks for a great job Dana!

Matthew, Dayna, and Ferny were amazing! They were super helpful, about the whole thing, we are so excited for our new couch and lamp!

the absolute worst experience purchasing with Ashley. I found the perfect chest and nightstand for my son's room. i was promised a quick turnaround, so i quickly made the purchase (purchased on 5/31, delivery on 6/3). I was able to move meetings around to fit this into my busy work schedule and my son's school schedule. When the item arrived it was damaged and had to be returned. The DC told me the item was no longer in stock and wouldn't be available for over a week. I called the blossom hill store 12 times yesterday (6/3) and NO ONE answered the phone. I finally drove to the store (25 minutes out of my way) and the customer service rep was "unavailable". i was told by the staff that i would be contacted by this person today. as of right now, i have not been contacted. i have also called the store multiple times without any answer. additionally, the store representative told me they had 17 of that item in stock. I called the DC again today but was again told there are zero items so i would have to wait until next friday 6/11. 1) how does a damaged item pass inspection to leave the warehouse? 2) why am i responsible for correcting this issue? 3) why doesn't the store answer their phone? 4) why is the inventory information being shared different from one department to the next? 5) management should take accountability rather than having their employees resolve these matters. this is not the fault of the employee and management needs to step up and own the problem. I will NEVER purchase from Ashley again. What i thought was an exciting & pleasant experience has turned into a nightmare.

Great customer service!!!!!!!!!!!!!! We like the furniture. The prices are competitive.

Very nice selection of furniture. We were just shopping today. Sales people were very helpful.

Had a great experience yesterday, sales gal was very friendly and helpful. I ended up purchasing a couch and with a delivery only 3 weeks out! I will be back for my next furniture purchases.

Dayna was great. She didn’t pressure us but was attentive to us and ready to help us place an order. We went in to just buy a hutch and left with that, sofa and loveseat. They had a 50% of sale. Loved the experience

I was buying a bedroom set and Carol and Kip provided us with excellent help in getting the best prices and Excellent customer service!Highly recommend shopping with these two at the bloosom hill location! Thx you two..

I brought my Furniture that day

So we wanted a LAF chaise and RAF couch. When we put in the order Tim couldn’t figure out how to switch it to that, nor could anyone else in the store. When they couldn’t figure it out they told us to to have it assembled the way we want. That didn’t sound right but I was rushed for time. The next day I was highly suspicious that they just made that up to make a sale. So I called customer service and they confirmed that it needs to be ordered correctly and not assembled later to specifications we needed. They said we needed to call the store. So I called the store number. Well that just directed me back to the Ashley call center! And they told me to call the store!I explained to them what was happening and they would contact me later that day to confirm the change. Guess what no one called me! So now I don’t know what I’m going to get. I have zero confidence in The Ashley sales team and corporate doesn’t care. I hope you have a better experience, good luck!

Great experience at this location. We get most of our furniture from Ashley’s and we are always pleased. Tom helped us out, not pushy and a pleasure to work with.

They have very elegant furniture. We bought lots of stuff for our home. Sales person was very helpful.

Our salesperson was very patient and personable, however it was very obvious that he was brand new. Any issues he had were with systems and he was unsure of some policies and procedures. He would have to call someone to help instead of having someone to partner with to assist him. We haven’t received our merchandise yet, so we’ll see how it really went when it arrives.

Read about other negative reviews on here. I should've listen to their advice. Don't make the mistakes. Ordered 3 chairs, 2 were damaged. Getting a hold of "Customer Care" is a pain. Once you do, they won't do anything until they send a tech out. Next avaliable appointment for the tech to just look at the problem is a month from now. Other companies would just give you a product exchange. Ashley makes you keep the damaged product and for them to come out to attempt to repair the product. I wanted new chairs, not damaged repaired chairs. Edit 05/12/21 update: Technician arrived to make the replacement on the barstools. When they opened the replacement seat cushions there was damaged on both of them. Noticeably large scratches on the frame of the seat. They're ordering 2 more replacements and I have an upcoming appointment in 3 weeks from now. Hopefully those seat cushions don't arrive damage either. More to follow..

KIP IS AWESOME!! I WENT IN ( San Jose location) WITH SOME BACK ORDER ISSUES FROM AN ONLINE PURCHASE, AND CAME OUT COMPLETELY OVERJOYED THAT MY FAMILY WILL NOW HAVE OUR DESIRED KITCHEN TABLE SET DELIVERED MONTHS BEFORE, THE DELIVERY DATE GIVEN ONLINE!!! I APPRECIATE THE ATTENTION HE GAVE ME, TO HELP SOLVE MY PROBLEM!!!🤟🏾❤️ HE SHOWED GENUINE DESIRE TO HELP ME AND IM TRULY GRATEFUL!!!!! Thank you KIP!!!

After a couple of hiccups with delivery..we were able to go into the store and talk to the Sales Manager Kip Gregson...he got our delivery issues sorted out and made us happy! Also got to see our future sofa...and still love it! Thanks Kip for taking care of it and reminding us what good customer service is all about! We'll gladly come back for future needs and pass on our great experience with you!

Products are good. Service is too sloppy. 1. Ordered a dresser,mirror in store. 2. They took it to a wrong address(old one i had my last product delivered). Eventhough i had corrected the address when buying the dresser in store. 3. I took the initiative and called into dispatch/delivery to set it right as i realized from a last text message which mentioned address. All previous text alerts do no have address. 4. Now, brought to a correct address - order is wrong. They brought only dresser and i have been told this is the only one. I was advised in-store to not accept delivery if item is wrong because that is a hassle to recover from. So, i had provided info that item was wrong and so the item was taken back. 5. Its been close to a week, i have made a bunch of calls and left 2 voicemails and still yet to get my correct item. Product number 2: Couch 1. Bought a couch with recliners/charge plugs ~40days ago. 2. Charge plugs do not work. I scheduled a service,waited for ~20days and Service that i have been provided is: Checks if the wire is plugged. and the conclusion is plug set does not work. 3. Then i have been told to wait for a week to get the replacement plugset delivered to my home and call Again to reschedule Another service to get the item installed.

I am very pleased with the purchase and the customer service to keep me posted on my items being shipped. The store on Blossom Hill sales person was amazing and was able to assist with my questions and made the purchase very pleasant. Even the manager's were professional and pleasant. I will definitely go back to the furniture store.

My husband and I went to Ashley on Blossom Hill on Saturday. We were attended by Tony, a kind, cordial and warm person. Tony made the task of choosing a living room set easier ... there are so many options in the store. Overall it was a great experience.

Everyone there was so helpful and friendly they made me want to buy furniture from them and thoughtful made my whole family fill at home

Very great service, was not pressured. Offered numerous varieties. Was very polite and professional. Very comfortable environment, I will suggest this store to anyone searching for great quality and service.

One important tip: If you ever decide to buy furniture for your house, never do business with Ashley HomeStore! A few months ago, I ordered about $20,000 worth furniture from them, and they were nice only until the payment went through. Once the payment was made, their service was HORRIBLE! 1) First, they didn't deliver everything in time, as they were supposed to. 2) They delivered the wrong items more than six times. 3) They delivered items with defects, such as scratches, chipped mirrors, doors that don't close, etc. 4) Their delivery team caused damaged to the furniture while delivering it into the house, and they didn't take responsibility for that. 5) Their costumer care service doesn't respond to my emails and they never take responsibility for anything. 6) Their manager, who acted super nice and caring while I was buying the stuff, doesn't even want to face me anymore. 7) Ashley HomeStore sucks and they are a very irresponsible business, who are not serious about their product and service, and I strongly suggest you avoid buying anything from them. I would have never made this public post, but I am fed up and truly dissapointed with them, and I feel obligated to notify everyone to reconsider your business with them. It's been half a year that I'm trying to settle down into my new house in San Jose, and this delay was caused all becuse of them. Shame on you Ashley HomeStore! 😡

The delivery guys that set up my 2 set of living room furniture yesterday sucks They said everything was all set up but they weren't both the furniture were uneven. It took my husband and I over 1 hour to fix their stupid mistake. Next time send people who actually know what they are when setting up furniture.

Not a whole lot of options! Neat and clean though.

We got a great deal ask for Manny we were out of there within 25 min. And there gonna assemble and make sure its in perfect shape.

We recently got a dining table and bed set with mattress. We really liked the experience. The delivery was very quick in a week. David and tom are very helpful .Tom has answered all the questions and he was with us till the entire buying process answered all the questions. Over all it was a very good experience buying in Ashley

they are manufacturers and distributors, and the variety of furniture is huge 🏕🏛💒⛩🏠

Excellent service and quality

worst customer service I had a dinning table delivered yesterday and the delivery guys didn't even wait for me to inspect the table or sign a delivery receipt. as soon as they left I saw couple scratches and peeling wood, I called Ashleys customer service and they said I have to call the store, then called the store and was on hold for ever so I decided to drive there instead, the guy in customer service said he will open a case to do a swap they will pickup the table and deliver a new table but he can't submit the case till tomorrow so he will call me in the morning to give me the confirmation which he never did so I called again and was told he never opened a case or started anything. now they're telling me they have to send a tech to inspect it not just swap the tables. this is probably is going to take month to get this solved. I ordered from wayfair and overstock and their customer service is excellent and fast. never again from Ashleys.

(Translated by Google) Ask for Unique! (Original) Ask for Unike!

I love the furnitures...AND, try haggling ;-). The show room is nice.

Terrible place to buy your furniture. Over a month waiting for my delivery and no one can give me a reason why it has not been delivered. No one answers the phone. Worst experience ever...

If not it's cheap is it seems and I didn't get the bed that I wanted because it probably was because I didn't make enough money but they try to get my credit through I will be go back I like the person who was showing me the beds she was nice I should say the beds are expensive

Huge store with all kinds of furniture - bedroom, kitchen, living. Prices seems OK.

Dayna and Gina were extremely helpful and friendly. Made for a great shopping experience.

Bought a sofa here, only time will tell about the quality

Great customer service. The manager and sales people were wonderful

Great service everyone is friendly and willing to help ..got just what I needed and very happy ..thank you Vincent and David 😁

Love the couch! Don’t love the service nor the “protection plan”. Long story short, my couch was delivered with an oil stain and damage to the arm rest and it was a HUGE pain to try and get it repaired. After dozens of phone calls, emails, two store visits, three technician visits, and finally an exchange visit over the course of 15 months, the issue has been resolved. Truly some of the most frustrating and complicated customer service I have ever experienced. Shout out to Rebecca S. from online support who FINALLY was able to book me that couch exchange appointment and get me a new couch.

My family and I recently made our 2nd huge purchase at this store and I am nothing short of happy and satisfied!! Thanks to Gina the manager she was extremely helpful when it came to making sure my family and I left the store happy without breaking our pockets. I love that she wasn't money hungry or just trying to push a sale. She was extremely friendly and patient. As a manager she truly went above and beyond her duties.. she gave me advice on which furniture pieces would look nice that would fit my family and had a lot of patience with us. From beginning to the end she made our shopping experience so stress free and I truly appreciate that!!

Dan really helped us and we had a great shopping experience at San Jose Ashley’s.

This has been the worst customer service experience ever. Employee put in the wrong item on our transaction and store manager refuses to call us back and take responsibility. All we wanted was the correct item. Have tried calling the store but no one picks up. I wish someone would have told me this place has the worst customer service ever. At this point I just want a full refund. Take your business elsewhere. This place is the worst. It doesn’t take 3 weeks to call someone back.

First time I went to the Ashley store because our best friend living next to the Ashley store.We talk with the manager ,he’s name is Dave !I and my husband trying to explain to we bought the new house and we work on computer we really need to desk and chairs immediately!!!And he says it’s going to be November17 but definitely Will sent your house November15 !! But December 13 they were emailed to my husband they were going to bring to staff ending November and we are very sad Because the store manager promise to us !!!Anyway we called back to Store ,even three days and they didn’t get to answer the phone and I was right to their website and they didn’t give to answer me after 3 days some one answer me I tried to explain to him everything and I tried to talk with the store manager but never he come to the phone !!Anyway today December 21 and they come to the home but before two days they email to my husband To confirm 21st delivery to my stuff!!But it’s already late 6 days To delivery !!!They never lock the door and they call my husband’s phone my husband wasn’t home and he trying to reach me but I didn’t hear a phone call because my phone wasn’t Ring and then they left and it was only missing times 6 to 7 minutes I called them and they said they already left the place and they can’t come back!But who’s talking to me on the phone and he trying to help me and he said if there is any option will return back today!! But after five hours someone called me from Store he said they can bring to our Stuff thanksgiving day or December 1!!!And I tried to explain to him Already They are late and even I have a meeting for business and I canceled and I lose my business because I don’t want to take the people we don’t have chairs desk !! We are Already Lose three weeks!!we wait them 6 days extra but They’re didn’t wait more then 7 minutes!!Definitely I will never gonna go back to Ashley Store!!!!!They are lying they are late they are not professional!!!

terrible service ..ordered something with 2 months window to deliver .. 4 months out no delivery .. they keep changing date every 2 week ..and we have to call them to know that .. and then finally they after 4 months delay they said u r order was cancelled 10 days ago.. well thank u for letting us know.. and what about the money ..oh u will get it in 10-14 days.. u kidding me!!!

Horrible! horrible! horrible! I made a purchase October 31, 2020. I was helped by Eduardo. I was guaranteed delivery before Thanksgiving. I called November 9th to check the status of my order and spoke to their call center. The representative obtained my information and began with the biggest sigh followed by saying &"are you ready for this? I don&'t know why they do this.&" I&'m like oh great, what is it? She confirmed my delivery is scheduled for 12/18. I call the store and can&'t get through. I went down there and was helped by manager David. I requested a refund and was told my refund would take 72 hours. He provided me with a 909 phone number to contact regarding my refund. Well, it&'s an invalid number!!! We call the store and speak to Alex he tries to help, but can&'t really do much for us. We ask to have David call us ASAP. I&'m still waiting for David to call and my refund!! This was nothing but false expectations just to make a sale.

If I could give less than a star I would. I will keep it simple--DONT DO IT. They lie and tell you what you want to hear. If Vincent was upfront about delivery details instead of giving false expectations to make the sale, it may be a better experience. Vicent even tried to blame me that I missed a delivery call and therefore my order was put to the bottom of the list. The manager, David, didn&'t even call me back or try to resolve the issue either. So the messages below where they say David is a good manager, I question that. He was absolutely horrible (and AWOL) in my situation. I canceled my order and he could have cared less. The receptionist who canceled my order was extremely rude to top it off. Don&'t fall for their marketing gimics and good prices...you get what you pay for here. I went to Macy&'s the day I canceled and found an excellent deal with a higher quality couch and love seat.

Kabir is the best . Very professional and polite.

Dayna went above and beyond for me and my Wife. You can tell she really is passionate about both furniture and people. Thanks Dayna and God Bless You!!!

Dayna went above and beyond for me and my Wife. You can tell she really is passionate about both furniture and people. Thanks Dayna and God Bless You!!!

Ashley has to have the worst delivery service ever. My dining table was set to be delivered on 11/2 and we waited all day and no table. No phone call. No email. No form of communication AT ALL to let us know why. They confirmed with my husband 4 different times that we would be home and still didn’t show up. Y’all have to work on your delivery service, cause right now it’s ridiculous.

Came in by appointment to look for a mattress and was confused by all the options. One of the associates named Kabir gave awesome tips and advice for me to make a better decision about my mattress!!! He guided me throughout the entire process and answered all of my questions! Thank you KABIR!

It was my very first time having to buy furniture, and for someone with no experience, I was given so much help and information, especially from Kabir. He not only answered all my questions but taught me so many new things that come with the process of buying furniture! He was super kind and attentive. He understood and found me exactly what I was looking for within the price that I wanted. Highly recommend this store. Ask for Kabir!!

A bit late in writing this review but definitely needed to get on here ! My hubby and I were in a pickle we needed the entire living room redone for a big family event! We went in not knowing what we wanted and we came out beyond satisfied ! We had an associate by the name of Kabir greet us upon walking in and with such patience making the entire process of selecting couches , coffee tables etc so smooth ! He helped us pick the right colors and fit for our living room- I had no doubt leaving the store that we would be beyond happy when the items would get delivered! And yes they were perfect ! The perfect fit for our home and we couldn't have asked for a better and service ! Definitely recommend asking for Kabir once you go to this location! Thanks Kabir !!!

I wish I had looked here before I walked in... Basically the crooked used car salespeople of furniture. Went in looking for an entertainment center because I liked what I saw on their website. After talking me into a tempurpedic bed demo for a 5000$ bed promising a lower price on the piece I wanted they quoted me a price 200$ higher than their website. I showed him that price and they finally agreed to it. But wait, there's more... The earliest they could deliver was a month from then, I was willing to accept that as I'd be out of town for a bit anyway and covid is making things weird all over. I had to change the date a few days later to fit within my schedule. Several days prior to the delivery date they sent me a text message to confirm the delivery, which I did, they sent another text saying that it was confirmed. The following day I missed a call saying that because I had not confirmed the delivery date it had been rescheduled for another two weeks later. By now they had had my money for over six weeks. I called back to get it straightened out only to find out that the "not confirming the delivery date" was a lie, they had changed the delivery date because they still did not have the item in stock. I asked for a refund which the person on the phone helped me with without issue, but now they're saying it will take 5 to 7 days to process... So... by the time that happens they will have had my money for seven weeks and I get... nothing. How much would you like to wager the refund never comes or they try to charge me a restock fee on something they never had in the first place. GO ELSEWHERE.

This store is such a scam! I would give them NEGATIVE STARS IF I COULD! They were in a hurry to get my money. They told me to pick up my furniture at the warehouse in Lathrup, hours away from the store and my home, because they did not have any current shipping availability for nearly 3 weeks. I was told that I had to call that distribution center to schedule my pickup time. The phone number they gave me rang 10 times and hung up. I called them back, they gave me another phone number with the same outcome. NO ONE WOULD PICK UP! I called the store back and told them about the issue. THEY DID NOTHING TO HELP and would not get me to a manager. I called the headquarters phone number for the company. The first lady told me I should have picked up the furniture on the 19th of the month, however, I had not even purchased it by that time because I bought it on the 26th! THIS IS RIDICULOUS! I called them back and they gave me another phone number to a store in Sacramento and that phone number rang 10 times and hung up. I spent 3 hours working on solving this issue, but ASHLEY employees never did anything to solve the problem. I called back the next day and got put through the run around with about 12 different representatives of all levels of management. No one could figure out how to get ahold of the Lathrup facility for me to pick up my furniture. I worked on this from 9 am till 12:30 pm, now totaling 6.5 hours of trying to solve the issue over 2 days. Finally, I was sick of their SCAM, and I asked them to cancel the order and issue me a refund. They said they can cancel the order but that it would take a minimum of 1 week for them to reimburse me. I told them that that was not fair. They should issue an immediate refund. They said they would not. I called my bank and reported their scam and disputed the transaction. I am going to report this to the Better Business Bureau as I feel this should really be investigated by the authorities. I am going to cancel my order and I will never shop with them again. BE CAREFUL AND DONT SHOP WITH THEM!

If I could give zero stars, I'd give less! THE WORST EXPERIENCE EVER! I've been waiting for my furniture since August. Still don't have it. My stuff is still in boxes and we have a baby on the way. My dresser was supposed to be delivered yesterday. After waiting 2 months, I missed their call by accident. Mind you, I sat by my phone all day anticipating this deliver. The delivery guys didn't want to wait. I called them back over 20 x. No answer. So I call the lead delivery guy on the team. After calling 4x he finally pics up but realizes I'm a customer. Promises to call me back but never does. So I proceed to call Ashley Furniture myself to see if they can get a hold of the delivery guys who JUST LEFT. Not able to get a hold of them. The next morning (today) I get a message saying that because it went back to the warehouse, a "manager got a hold of it" and since it became a "first come first serve" basis, my dresser is no longer available until some time in December. I was furious. I cancelled the order and asked to speak to a manager. She transferred me to another representative so I had to explain my story over again. Finally spoke with someone with a "lead" role position and she was extremely rude. Very condescending and had no remorse for the company's screw up. Her name is Amanda (probably gave me a fake name because there's no way to trace back who you spoke with by the way so don't even bother taking names down). All this company has ever done was take my money, promise me fake delivery dates and waste my time! Lack of communication, unprofessional customer service representatives and "managers" that are a joke. Oh and let's not forget the part where you're on hold forever whenever you call. I'm in the process of filing a formal complaint to corporate (if corporate even exists lol). This company is a J O K E! Please take your business elsewhere!

It was my very first time having to buy furniture, and for someone with no experience, I was given so much help and information, especially from Kabir. He not only answered all my questions but taught me so many new things that come with the process of buying furniture! He was super kind and attentive. He understood and found me exactly what I was looking for within the price that I wanted. Highly recommend this store. Ask for Kabir!!

I walked in Ashley Furniture store very stressed and confused. I was looking for particular side table for my living room. Thankfully a gentleman by the name of Kabir approached me and helped me. He was very polite and listened to my questions and concerns. I was highly impressed by his professionalism and knowledge. Definitely check this location out and ask for Kabir.

A bit late in writing this review but definitely needed to get on here ! My hubby and I were in a pickle we needed the entire living room redone for a big family event! We went in not knowing what we wanted and we came out beyond satisfied ! We had an associate by the name of Kabir greet us upon walking in and with such patience making the entire process of selecting couches , coffee tables etc so smooth ! He helped us pick the right colors and fit for our living room- I had no doubt leaving the store that we would be beyond happy when the items would get delivered! And yes they were perfect ! The perfect fit for our home and we couldn&'t have asked for a better and service ! Definitely recommend asking for Kabir once you go to this location! Thanks Kabir !!!

WORST CUSTOMER SERVICE OF MY LIFE. Getting a refund was impossible with this store. I had already given them back the furniture in store! I was told someone would call me to give me a refund and no one ever called, they then gave me the phone number that was supposed to call and no one ever answered. Customer Service said the store could process a refund, the managers at the store swore that they couldn't. Anyways, in the end I had to open a credit card dispute and that is how I got my refund.

My sleeper sofa was supposed to be delivered today only for me to call and check in just in case, to be told that delivery has been pushed 12 more days. I did not receive a call or email on that update...which is extremely unprofessional. I would have been fine with the delay if they were professional enough to let me know ahead of time and not have me move my schedule around this delivery. When I try to probe to get more answers all they say is sorry I don’t know why you weren’t informed. I’m highly disappointed

Found a nice couch. And got a good deal. 50% off today.

Very unsatisfied with the process of my delivery. If I could rate the company 0's stars I would. I bought my furniture well in advance since I recently moved out of San Jose and knew there were delays due to COVID. I was informed my dining set and living room set would arrive within a month after my purchase. The day before my furniture was scheduled to arrive I was giving notice that my dining table was out of stock and would received a call within 3 days after my first delivery. More than 3 days passed and I did not receive I call. I had to physical go into this store because I was put on hold when I called the corporate number or corporate would hang up on me. When I walked into the store I was later informed the reason why my table did not make it with my first delivery date which they explained the warehouse gave my table to another client. I have came into the store multiple times asking for updates of my delivery date because the staff in the front kept giving me different dates and they mentioned corporate would not respond to their emails. This has been so frustrating to say the least.

I purchased a couch from the Ashley store back in June 2020 and was delivered on July 3rd. In less than a month the arm rest of the chaise lounge collapsed on the inside. I called customer service was given a case number and was set to have a technician come out August 27th. No one showed. Called again and was told they cancelled me with out notification and scheduled me again for September 7th and again no one showed. Called again and was told I was not on there list and was scheduled again for September 21st. Once again no one showed and they had no record. Both there branch and the customer service are horrible and I will never purchase anything from Ashley Furniture again. If I could leave a 0 star rating I would. No star is worth putting down for the lack of service that they provide to there customers.

I went in yesterday and i was helped by Daniel! He was very professional and had the best costumer service! If you go into this store, definitely go to Daniel!

DO NOT BUY FROM THIS STORE!!!!!!! This store needs to be shut down!!!! David and Gina the 2 managers are AWFUL!!! Make promises they can&'t keep. This store gets ZERO stars. They are the absolute worst. I&'ve been trying to get furniture since August and EVERY time has been broken. Their furniture is absolute junk! I have tried to contact the store multiple times and no one answers. I have tried contacting managers and they don&'t call back ever. They say they will and NEVER call back. I will be moving forward to turn this store into the better business bureau and currently opening a case with my lawyer for lost wages. I have had to take 5 days off of work with delivers promised and they just don&'t show up. I can not explain to anyone reading enough. DO NOT BUY FROM THIS STORE!!! Ashley home store needs to be shut down. This place is a joke!!!

We scheduled a drop off for today. We had visitors coming. This company never called or texted. Worst customer service

When I walked in they said I needed to make an appointment and asked for my number so I gave it to them. The next thing I know I’m receiving spam call after spam call! So unprofessional for a big company like this to sell my number! I might have to change my number, the spam calls won’t stop!

We had great experiences here about a year ago. We would go back for sure. The manager was incredibly helpful but this was pre covid. We were going to order more furniture online/ but lag in doing so. Delivery was a but slow- but it's furniture.

Dan Nguyen was extremely helpful. He explained every little detail of the items we were looking for to make sure we find the right ones that match our needs. He was fast and easy to do business with. In the future I will go back for any other home furniture needs. Thank you again!

Wish I could give negative stars. Please take your money and time elsewhere. The staff is unprofessional and the managers are straight up LAZY. They won't help you at all. All they do is promise fake rush delivery times and forget to schedule your delivery. I ordered a table back in august and they wanted to deliver my table on sept 29th than they promised the 14th and got confirmation on my delivery but store just called me and it's DELAYED. For the 24th. They will ignore your calls and the have a poor front desk assistant take all the heat. Forget reaching the managers they don't do crap ! Also their "system" is so faulty it held a $500 deposit for 3 days and they kept saying that it's not in their system and than I called my bank and they confirmed they took it. This store and service is complete bullshit. I'm calling corporate.

Charged me $50 more than what the online price was. Not honest. Be sure to look up the model number online and other furniture stores to verify the prices. Dont let the sales advertisements mislead you. Cancelled my order and no longer trust shopping at this store.

Charged me $50 more than what the online price was. Not honest. Be sure to look up the model number online and other furniture stores to verify the prices. Dont let the sales advertisements mislead you. Cancelled my order and no longer trust shopping at this store.

I had the worst ever shopping experience with Ashley, will never shop with it in my life. I bought a sofa set on July 4th, was scheduled to delivered on 8/17. We understood the situation and agreed. However, two days prior to 8/17, they called me with a new date on 8/21. Then later another date on 9/2. On the day of 9/2, they called me saying the truck was broken down, needed to reschedule to 9/5. Then on 9/4 they called me again said they run out of the sofa set and the earliest date was 9/12. On 9/11 they called with to confirm 8-12pm delivery on 9/12. Today is 9/12, nobody showed up, I called them at 1pm, they told me the shipment was cancelled and the earliest new date as of now is 10/1. Haha, the date is moving smoothly toward the end of 2020. I will never trust them and how they treat customers is really eye-opening, never heard of. Ashely is not trustable! To them, customers do not matter at all!

Gene was very helpful with picking out our furniture. With the extended Labor Day sale, it made it that much better. We liked the large selection available.

BUYER BE AWARE! I am upset and disappointed the way Ashely furniture makes business with their customers. I ordered a whole set of furnitures from them in august. I was told that it will be delivered in august 28 then it got pushed back to September 8th then it got pushed back in September 12 then it got pushed back all the way to September 26. You have to wait for almost 2 months in order to get the furniture that you bought from them. They will put you on hold like no other. They will give you a lot of bullshit excuses. I have no words for them but after this transactions I will no longer invest my time, energy, and money to their business. Sooner or later this company will go bankrupt and will no longer have customers because of the bad customer service. Trust me. Put your money elsewhere definitely not in Ashely furnitures.

I liked how they welcomed us and gave me my space to choose my living room, the manager and Vinci treated me very well if recommended my sofas have not come because I just bought it

Bought a recliner! Found one tall enough for me. I'm only 5'9" but my feet hang off of most of the reclined recliners. Comfy too.

Buyers beware! This place will give their all to make a sell. Once you&'ve bought from them, they&'ll make sure to ignore all your questions and concerns. Delivery was all screwed up and nobody wants to help me. Not the store I purchased from, their 3rd party delivery company, not even the delivery guy that messed up on my address, nobody wants to help!! Calling the store or their customer service number is like calling the DMV. And if you get lucky enough to speak to a live agent, they&'ll make sure to give you the worst attitude and hang up on you if they can&'t answer your question. Its been a month wait for me and my sofa was suppose to be delivered last week. Still no sofa. Zero stars if i could.

Great and caring manager, David, at the Ashley Blossom Hill Store along with Kabir as our sales person as we traveled through these challenging times. Our new sofa and bed are outstanding in style and comfort. Any situations are handled in person and well; our satisfaction and happiness is their forefront! The phone calling is not as efficient as an “inside the store” visit. Thank you again to David and his colleagues for their service and expertise.

We have had two dealings with Ashley and both times the salespeople made me feels super annoyed and downright disgusted. The first time was about 8 months ago. We were looking to get a Tempurpedic bed. We shopped around and after getting a few quotes, we decided to see what Ashley&'s had. The sales guy was super nice and told us that they could beat any competitor&'s price. Well if meant having the highest price...ding ding ding..you are the winner. Their price was almost double what we were quoted at their competitor. He looked at my quote and told me he could get the company fined and closed down because everyone was supposed to sell the Temperpedics for the same price. He followed us out the door and kept saying &" what they are doing is wrong, it&'s not right&" Was tempted to ask him to wait until we bought the bed and then he could report them. Turns out the other company was able to give us a better deal because they charged less for the base. Fast forward this weekend, we are looking for some new couches. They had some really nice deal on the couches...but again the turn off is the sliminess of salesperson As she is given us the quote, she looks to the left and looks to the right and says&" My friend please keep this quiet, but for you, I will give you a free 5-year warranty&" she proceeded to put the finger next to her mask and shushed me into secrecy . Now I know I am not the sharpest tool in the toolbox...but come on. Was she giving this wonderful deal because I am pretty darn sexy???? Do people still fall for these stupid sales gimmick??? No sale for you!!!.. Be honest..know your product..and I think you are more likely to get some sales.

I hate writing negative reviews, but couldn&'t avoid doing so based on our visit last night. My husband and I went hoping to furnish our entire new home we just purchased and left after five minutes based on our experience. The entire team was not wearing masks (they had them tucked under the chin) and when I said I felt uncomfortable, they told me &"this is our personal choice on whether or not to wear a mask - just stand 6 feet away if you don&'t like it.&" If you&'re hoping to avoid COVID and go somewhere safe, take your business elsewhere!

I want to give a big shout out to the nicest sale associate named Christopher Barry! He was so pleasant, delightful, friendly, and very knowledgeable when it came to the furniture products in the store. He went out of his way to please us by moving furniture around the store He also gave us an awesome price on all of the furniture we purchased. Thank you Christopher for everything you did to make our visit so pleasant and worth wild. I also want to thank Gina and David for there assistance too. We will definitely be back.Ron and Debbie

BEYOND WORST CUSTOMER SERVICE EVER!!!! Spent $6,000 cash and still No one has replaced my damaged headboard and it’s been over 3 months. I keep calling and asking even showing up to the store to speak to an associate or manager. Every time I show up after waiting to talk to someone usually about 30-45 minutes they tell me someone will call me to schedule a delivery. Till this day NO ONE HAS CALLED ME! I am currently at the store right now as I write this. I arrived at 2:00pm and it is now 2:30 and manager keeps telling me to wait that he’s busy helping someone. I will NEVER recommend anyone to buy from Ashley’s furniture. I am so disappointed and it was such a horrible investment. This place is the WORST! To top off everything no one can give me a straight answer. I will continue waiting in hopes that someone can assist me.

Awesome products and awesome customer service! I will continue buying furniture at Ashley Homestore.

Good salespeople. We were buying a mattress and salesperson was very knowledgeable! Made making our final decision very easy!

I purchased a counter table (Item: D154-223) and a sofa (Item: 2070238) at Ashley's Homestore (Sales order number: 180070730) in San Jose on Friday July 17,2020. The sales rep. said that we could finance the furniture and so we applied and were approved with Genesis. Because of low staff, there was no one to help us out with the paperwork for the finance and so she said that there was no way to proceed with financing because the employee who took care of customers who were approved by Genesis was on leave so we decided to pay with 2 debit cards. On one of the debit cards they charged $1,000 and on the other one they charged $256.36 which in total was $1,256.36 including delivery and taxes. She also stated that the delivery of our furniture was going to be on 8/2/2020. We changed our minds after we had paid because it was going to take 2 weeks to get the furniture and we needed it as soon as possible. On Monday July 20,2020 we personally went to the same location of our purchase to cancel our order. The lady in customer service claimed that we should be receiving our refund in 3-10 business days. As of today August 10 ,2020 , 21 days have passed and we have still not received our refund. We went to the same location of our purchase and were given three numbers to call and 2 of those numbers didn't work and the Ashely's Homestore Corporate phone number left us on hold for one hour and 23 minutes to be exact just to have no response, no date of refund or any solution. Ashley's Homestore is completely unprofessional and clearly struggles to meet customer's satisfaction.

Been trying to call the Almaden blossom hill location for a few days now. Always put in an endless hold and I hang up. I&'m in the market to buy an entire living room set

Best place to get furniture for my house the manager Jessica was supper help full. I would recommend this place

I will never buy from Ashley Furniture again. I ordered a loveseat and table with a two week delivery date. I received a text, email and phone call from their distribution center stating my furniture will be delivered as schedule. On the scheduled delivery day no furniture showed up and no phone call from Ashley telling me why. This happened two more times with their distribution center giving out delivery dates and no delivery happens. When my items were finally delivered they delivered the wrong loveseat. Another bad option with their distribution center is, when they call you to confirm your delivery date, if you don't answer the phone they will automatically reschedule your delivery time frame. Then when you callback the distribution center, plan to be on hold for at least 30 minutes and once you do get someone on the line don't let them put you on hold, because you will be disconnected. Terrible customer service. Go to RC Willey if you can.

I have had bad experiences in the past with Ashley Furniture in Milpitas . I went to San Jose store hoping service would be better. Gina and Lia helped me with my order. Before my purchases I went back many times and they were very patient. I purchased a couch and a dining table . I am so happy with the service and the great deal that Gina - store manager gave me . I recommend San Jose Ashley better than Milpitas.

Today was my family day. My hubby makes me so happy and I'm thankful for excellent service to David he was very professional and kind. Thank you

This review is about Ashley Home Furniture and my miserable business dealings with them.It started last February or March when my wife and I went into the store looking for several pieces of furniture we need around our house. That&'s when the &"fun&" started. We were treated very well while there as future customers. We ended up buying several pieces, six chairs for our family room and a storage cabinet for our extensive collection of all music genres. The chairs were available for direct evaluation in the store and they looked good for our use. There were no storage cabinets for us to look at but one we found on their in-store electronic catalog looked perfect in both color and size so we bought it expecting, and being assured, color of the one delivered would be the same. WRONG assumption! The cabinet delivered, 2 days after the guaranteed date, was deficient in several ways. The color differed completely from the catalog and did NOT fit into our decor at all. In addition it included four shelves and only seven (7) supports, along with a major unsightly gouge in the front panel. I contacted Ashley&'s customer service department around mid-March and was assured that a technician would be out the next week and was given a &"case number&" to which to refer. That was the first. We waited, and waited, and waited until I got upset and visited the store to speak with the manager, named David. He was sympathetic with me, wrote up my entire complaint, gave me a new &"case&" number and told me they would be in touch within a week. That was early in June. Last week I went back to the store to complain again and again spoke with David. I told David I would be happy with store credit. He went through the same motions, and a new &"case&" number, that I did not get, and promised another contact. Of course no one has called. At this time I do not expect anyone to contact me and am fed up with them. Now I want a full refund of the cabinet purchase price. and have it removed from my house. I never got any satisfaction from Ashley, not even a phone call, about any of my three complaints. I also see on the internet, which I should have checked before doing business with them, that almost every customer of theirs has the same problem with them. They apparently do not care one iota for their customers. Once product is paid for the customer is forgotten. I want to warn all potential Ashley customers that if they want a good businesslike interaction to stay away from Ashley!

Love shopping at this location and the items are delivered pretty fast. I always have a good experience! Tom has been great to work with and very patient with all my questions. I will be back to see Tom again.

Everything started fine when we got to the store and told them we needed to furnish our new house. They immediately offered us a 40% discount minimum on everything. The sales lady told us that when our furniture would be delivered, they would haul away our old furniture. That sounded great, but then shortly after paying, that&'s when things got bad. We were notified a week later that our furniture was going to be delayed approximately one month. That put us in a hardship, but we dealt with that. Then one day before delivery we were called and notified that not all of our pieces were going to come together and missing pieces will be delayed another four days.In the interest of them not having multiple deliveries to our house we agreed to have everything come together four days later and confirmed once again that they would haul our old furniture away. I took detailed notes of my phone conversation including the name of who I spoke with, the time of day, and the conversation summary. I then received a call 30 minutes later from another representative telling me that our delivery was going to be delayed further. I was obviously upset and told the lady that I just got off the phone with someone else confirming that our delivery would come on July 20. I was put on hold for an extensive period of time Only for her to come back and tell us that our furniture would indeed arrive on July 20. I once again ask for confirmation that our old furniture will be hauled away and was told &" of course&". I documented the second conversation same as the first and today our furniture was delivered and the drivers refused to haul away our old furniture. I asked them to wait until I could speak to somebody on the phone. Eventually I spoke to a warehouse manager where the truck was loaded from and was told that Ashley will never haul away old furniture. I showed my documented conversation to both the drivers and read it to the warehouse manager who told me there was nothing they could do and that I should call back the people who had called me to complain. Now I&'m stuck with four large pieces of old furniture Including a large sofa, recliner kitchen table and 6 chairs which I have no room for that I will need to figure out how to get rid of it all. This was a classic bait and switch sales tactic. Tell the customer whatever they want to hear to get the sale and then leave him hanging with no care for honesty, integrity nor customer service. I will NEVER go back.First delay us a month after taking our money, and lie to us about haul away. 3 people confirmed to me they would haul away. Enter and shop at your own risk.

A wonderful showroom where Toys R Us was for decades. Great deal and even better customer service! David Trinidad is friendly & professional. The perfect package to be in sales 👍 The manager, also named David, was very nice too. Thanks guys, we'll be back 😁

The sales staff are very friendly and knowledgeable. Unless you have an issue. I really have deep issues with the customer service departments. I needed to cancel my order because it didn&'t fit in my room. My fault, I should have measured first. Three weeks later, I cannot get a refund for my deposit. One of my orders I paid cash for, but they won&'t give me my cash back. They have to send a check that will take upwards of 45 days for me to get. I have been given 5 different numbers to contact. I have tried them all for several days in a now. They leave you on hold for over 15 minutes, then send you to voicemail. No one has gotten back to me on any of those voicemails. The store refuses to help. They claim there is nothing they can do in the store. The few actual people I have spoken to tell me that they have no idea the status of my refund because they do not have access to that information. So I will keep calling every day. I will also report them to the BBB and consumer advocacy agencies. I own a customer service business (for 30 years), and I would never dream of conducting business this way. It is illegal to take money for products or services that you do not provide. The furniture is beautiful, but you better make sure you are very sure of your purchase, unless you have money you can give away.Their business operations are hinky at best! Buyer Beware!

If I could give this store negative stars, I would. On 06/17/2020 we bought a full bedroom set from this location. The store manager, David, did not give us a clear delivery date, but said that he would try to check with the warehouse and call us within 48 hours to let us know about the delivery date. Forty-eight hours went by and we didn’t receive any call. We tried calling the store several times but they wouldn’t pick up. We then decided to go to the store and see him. When we went there, he gave us a delivery date of July 8th. July 7th came and they called us to let us know that they don’t have all the pieces except for the nightstands and a few of the bed frame components. We told them that we would accept delivery of the nightstands, and when the other pieces came, they could deliver those pieces later. They promised that they would deliver the nightstands on Wednesday, July 8th. On July 8th, the day of the delivery, they call us in the morning, and tell us that they forgot to load the nightstands into their van, and there was nothing they could do about it because the van had already left. They promised to refund our delivery fee (which they have not refunded). However, they said they would deliver them on Friday, July 10th. July 10th comes and we hear nothing from them regarding the promised delivery. We called them, and they said they hadn’t scheduled a delivery for Friday, despite promising to do so on Wednesday, July 8th. The representative we spoke to said she was confused as to why they hadn’t delivered our items yet. She told us that a delivery date had now been set for Tuesday, July 14, and she said she would follow up with us on Monday, July 13. On July 13, no one called us regarding the items, as had been promised. We again called them, and were told the delivery date for the items is now August 1st. We asked to speak to a supervisor, who said her name was Collea. When we asked her why our delivery date keeps being pushed back, she told us the delivery date was now August 1st and hung up the phone, without any other explanation. What is going on with these people? They are supposed to be professionals and all they seem to be professional about is lying! David, you should be ashamed of how you lie to your customers, along with everyone that works at Ashley Home Store! This was the first and the last time I purchase anything from Ashley, and I will make sure all my family and friends never buy anything from you either, so they don’t have to go through what we did!

If I could give this store negative stars, I would. On 06/17/2020 we bought a full bedroom set from this location. The store manager, David, did not give us a clear delivery date, but said that he would try to check with the warehouse and call us within 48 hours to let us know about the delivery date. Forty-eight hours went by and we didn't receive any call. We tried calling the store several times but they wouldn't pick up. We then decided to go to the store and see him. When we went there, he gave us a delivery date of July 8th. July 7th came and they called us to let us know that they don't have all the pieces except for the nightstands and a few of the bed frame components. We told them that we would accept delivery of the nightstands, and when the other pieces came, they could deliver those pieces later. They promised that they would deliver the nightstands on Wednesday, July 8th. On July 8th, the day of the delivery, they call us in the morning, and tell us that they forgot to load the nightstands into their van, and there was nothing they could do about it because the van had already left. They promised to refund our delivery fee (which they have not refunded). However, they said they would deliver them on Friday, July 10th. July 10th comes and we hear nothing from them regarding the promised delivery. We called them, and they said they hadn't scheduled a delivery for Friday, despite promising to do so on Wednesday, July 8th. The representative we spoke to said she was confused as to why they hadn't delivered our items yet. She told us that a delivery date had now been set for Tuesday, July 14, and she said she would follow up with us on Monday, July 13. On July 13, no one called us regarding the items, as had been promised. We again called them, and were told the delivery date for the items is now August 1st. We asked to speak to a supervisor, who said her name was Collea. When we asked her why our delivery date keeps being pushed back, she told us the delivery date was now August 1st and hung up the phone, without any other explanation. What is going on with these people? They are supposed to be professionals and all they seem to be professional about is lying! David, you should be ashamed of how you lie to your customers, along with everyone that works at Ashley Home Store! This was the first and the last time I purchase anything from Ashley, and I will make sure all my family and friends never buy anything from you either, so they don't have to go through what we did!

I've been trying to get in touch with customer service for a month now. We are owed a delivery credit and we have a damaged dining room chair. If I could leave zero stars I would.

We went here because we needed furniture and their site said they were taking strict COVID precautions. What a joke! The sales lady who was helping us kept taking off her mask, even after I expressly said to put it on please. Another sales associate was walking around with his mask under--not covering--his nose. They said they were only seeing people by appointment but it was a zoo. People walking in all over the place. Some of the furniture was descent quality, but our sales lady didn't know enough about it to answer basic questions like, how do you clean it? Does this come in other colors? Etc. We left without buying anything.

excellent customer service

I really need a double --. Like totally, this place is a joke!! I give them less then a year &amp; they&'ll be otta business.. How dare you ignore your customers.. what are you tat confident? Your furniture suckszz &amp; your business ethics are the worst I&'ve seen in quit a bit!! Very nervy Ok tats all .. Anybody who buys from you is sadly up for a bad experience .. Aloha

I was in the excellent hands of David Trinidad who I highly recommend. No hassle, no high pressure sales, just questions about your needs and what they have that can fit them. Also Shout out to Manager David who assisted with payment and financing. Completely painless experience.

Gina and Tom were so helpful in guiding my husband & I to our perfect couch! Seek them out when looking for your furniture, they were very honest and we are very grateful for them both!

Jesus Christ. Where to begin? If you want a company that is more than happy to take your money. But will literally ignore you the if something is defective. I spend over 2,500 dollars here. My queen sofa sleeper is literally almost touching the floor in the middle after owning it 4 months. And having one person, one time, sleep on the pullout. This place&'s customer service in nonexistent.

ANSWER YOUR DAMN PHONE!!! We did not expect to be treated so badly! Wow!! We just received a delivery and there is a problem with one of the items. We have been on hold for over an hour!!!! We have called two numbers and are on hold for both numbers. We were going to return it and buy something else. Now we are thinking that we'll just never buy from you again! LIARS. You said you had great service. YOU CALL THIS GOOD SERVICE?? Horrible! We even called the delivery people, but they said they were already heading back to the warehouse and to call the store. We called the store and are on hold for over an hour. What is this!? WE SPENT THOUSANDS OF DOLLARS AT YOUR STORE AND COULD HAVE SPENT THOUSANDS MORE IF YOU HAD JUST HAD THE COURTESY OF ANSWERING YOUR PHONE. INSTEAD, YOU WILL LOSE OUR BUSINESS and our good rapport which could have brought you more business from our friends. WTF

Great staff support, no sales pressure, great flexivility on discounts, great prices, responsible actions around covid19. Thanks!

Excellent service!

It's amazing how they can say they are the number 1 furniture store.After buying a complete bedroom set in February of 2019 and I just got my last substandard piece of furniture to complete the order this April of 2020. I still have to get a service repair. It never ends. Over20 deliveries and 10 service repair calls. Great job ashley. Over 1 year to replace the constant damaged and poorly made furniture.

HORIBLE EXPERIENCE...It was my first time and I will never again buy from Ashley...The service of the company that assembles furniture for them the worst....They wanted me to wait at my house for 3 hours so i would be home for delivery...I bought dining table in November and as of April they have not replace the badly done chairs they made

We purchased an outdoor 7 piece table spent 2 thousand dollars plus shipping and build fee , on the day of delivery the drivers unboxed the item and began building it . Nearly an hour later the table was half built ( backwards ) May I add , and also I watched the guy drill an extra hole in it because he could not figure out the correct way to assemble . Too try an keep this short , we offered to keep chairs and only refuse the table which they accepted . They said it will take 2 days to reach the warehouse to be returned and then they can send out a brand new one . I just got off the phone with customer service asking when can we schedule our new table for delivery and she told me they are out and the next shipment won&'t be able to be sent out till the first or 2nd week of April , ( almost 1 month away ) . I then asked for them to compensate us , they offered only 50 dollars on a gift card . We requested at least 100 to cover the shipping building charge but they said that&'s the max they can offer . We feel 100 dollars is at the least bare minimum for causing us to wait all this time to receive our new table . Our first payment on credit will be issued before our table will even be here . I just got my call transferred to the blossom hill store where we purchased and asked to speak with a store manager , they put me on hold for 30 mins and then they hung up . Please please look for other local furniture stores here in the Bay Area and don&'t give Ashley your money , they are sweet to you in store since they work on commission but once the deal is done they are done with you and don&'t care . This review is not only for the local store but also for the corporate business . I would leave no stars if possible . We are now in debt 2 thousand dollars with no table , no compensation or even a sincere apologyWe are now nearly in April with no table still , we have had 3 delivery attempts and each delivery the drivers cannot build correctly because they say the parts and screw holes do not line up correctly . We just had attempt 3 come to our house today March 25th 2020 and they took it back because once again manufacturer error .

BUYER BEWARE! DON'T DO IT We purchased a table and 6 chairs on January 18th. They were delivered on the 23rd, and all of the chairs were unwrapped and out of the box. Each of the chairs had a defect including scraped leather seats, dings on the dark wood legs, scratches, punctures in the seats, as well as most of the chairs being wobbly. When I asked the delivery crew if I should just refuse the shipment due to the poor condition of the chairs, they instructed me that I should accept the chairs, and they would get someone out right away to replace them. I then found out that I would have to wait for a technician to come out and evaluate the chairs to see if they were eligible for replacement. There were no available technician appointments for another 2 weeks after the delivery date. I accepted the next available technician appointment, and got a call the day before to inform me of the time window. The time window was during the day, and no one would be at home, so I called to try to reschedule the appointment, and was told there was no available appointments for more than a week. I told them to keep the original appointment. They then called the next day and informed that the original appointment had been cancelled and I would have to wait another week to get someone out there. I went into the store in person and spoke with the manager, and he told me there was nothing he could do until the technician came out to look at the damaged merchandise, and at that time he would be able to replace them for me. By good fortune, the technician showed up at the originally scheduled time despite them telling me that the appointment had been canceled. The technician looked at the chairs and stated that every single one of them would need additional parts in order to repair, and that we were better off just getting new ones instead of trying to fix all six of the damaged chairs. The technician said that someone would call us within a few days to schedule the delivery of the new chairs and pick up the old ones. I then got a call from Ashley trying to schedule another technician appointment. When I called back. I was informed that the original technician said we refused to have the chairs repaired, and that they would need to send a technician out to try to repair them, even though the original technician agreed that they were to be replaced. I called back again, and after waiting on hold for 30 minutes, was told that in my account notes, the technician said that we refused repair. I tried escalating to a manager, and was told that the hold time would be 45 minutes to reach a manager. After waiting on hold more than an hour, my call was disconnected. I am so angry and frustrated right now, I plan to file a dispute with my credit card company and get my money back. Whatever you do, do not buy furniture from Ashley unless you want to be totally screwed over. UPDATE: Two months after receiving defective merchandise and still not taken care of. Can't park in my garage due to storing merchandise for two months. No word from Ashley. This is a nightmare.

We had the privilege of meeting and working with Aaliyah. She’s absolutely fantastic loved every minute of talking and joking with this beautiful gem! THANK YOU for and amazing experience

Absolutely the worst company! I went in to buy a living room set and a new bed. I was helped by a gentleman (David) he was really nice to start of and very attentive to our needs. We finally decided on purchasing a new mattress , bed frame, living room set and new chairs for our dinning table. He told us that it was in our best interest to buy a mattress protector because we decided not to get insurance for it so we did. We order our stuff 2/16/2020 and our delivery date was for 3/7/2020. So the delivery company gets here they set up the couches and when it comes to setting up bed we are told they got the wrong screws?! Ummm shouldn't you come prepared and have the right ones? Anyways so they end up telling us they have to take the frame back and we are left with just the mattress. On top of that we never got the mattress cover and we were told it was never placed in the order. They tell us they will get back to us that same day for the new delivery date...... They never did. So I decided to take matters into my owns hands and go back to Ashley and get a more concrete answer. We walk in and we see David (the sales person that helped us get our furniture) we left him know that they never got back to us on a new delivery date and that they didn't have our mattress cover. He then proceeds to tell us that he will ask his manger if we can get the mattress cover free of charge since it was a mistake from their part. He comes back a few minutes later and tell us his manger said he can't do that so he decided to give us his employee discount for the mattress cover. Here comes the best part! He then takes out a Square and charges me on that. I didn't think much of it that time I figured this is something they do often?! I ask for a receipt and says he will text it to me. 2 days later I checked my bank statement and I have a charge for DAVIDS CLEANING????? now this is the alarming part. Why would it say it's a cleaning company and not Ashley?! I go back to Ashley on 3/13/2020 almost a MONTH after I purchased my furniture and still no delivery date for my bed frame. We speak to customer service and we are FINALLY told of a new delivery date. I then ask if it's normal for a sales rep to charge with their square. She says no and that's when I knew DAVID IS A FRAUD!!!! His manager then chimes in after he hears in on the conversation and tells us that is unethical and he should never have charged us on a personal device. They said they are going to make an investigation on this matter. Guess what turns out his manger is his close friend and he never got fired or anything. Least to say this company is a fraud among with their sales reps!!! Stay away from this company. And their delivery service sucks!!!!!

This was my first time buying brand new furniture and was assisted by Dan. Dan was extremely patient, kind, and helpful throughout the entire process. Definitely made the experience the best possible!

We visited Ashley's San Jose store today to look at a sofa that we saw online. We were greeted by Claudia as soon as we entered. She showed us the sofa we were considering and answered all our questions patiently. She even price matched the online price from Ashley's website. Overall, an excellent experience!

if you're looking to purchase funiture go to Ashley located on Blossom Hill Rd. excellent customer service. Ask for manager David or Sales associate Aliya

People there are super nice . Would definitely purchase from there again great selections.

Couldn’t match amazon price or any internet store. Pointless to buy from here because of there shipping fees.

Buyer beware, all sales final.... even if you didn't get what you ordered. They basically robbed us. Fortunately we have been logging everything. Now time for legal action.

We recently purchased bed frame from this store delivery took longer. But that's not it within 5 months the bed frame broke we had the warranty plan and we called the store. They responded saying they will send someone and the person came after a 3 weeks, reviewed everything and ordered for parts. Parts took 3 weeks to arrive and the installer took 2 weeks to come for installation. The installer told me he's missing some part and he had to order it. I asked if I can pick from store, he said it's not possible only they can ship it. Again the shipping took 3 weeks and installer took 1 weeks to arrive. And I still feel the issue exist with my bed frame. I really regret my purchase here.

I don’t usually do these, but the service we got with Chris was awesome, so I’ll keep it short & sweet. Came in looking with my girlfriend for some new furniture for our new place. With Chris’s help we found everything we were looking for and more. He wasn’t pushy, just extremely helpful when we were ready to pick the things we wanted. He explained everything clearly & helped us get the best delivery date we could. Overall, highly recommended experience. Thanks again Chris!

Came in today just looking for a desk and a tv stand for our living room and was warmly greeted by Kabir informing us of the sales in the store. After browsing for a bit we met with Chris and he explained the sales as well as the special discount going on for warranty too! Because of this we ended up getting a tv stand for our living room and bedroom, a bookshelf, a side table for our fish tank, a new table for our living room, and even treated ourselves to a great drink cart on sale! Chris was amazing helping us out with everything and we appreciate his time and patience with explaining pricing and setting up a delivery date. All the staff there was friendly too and we’re so glad this location opened up near by. Always recommend Ashley for their great service and will definitely be back for any other furniture needs! :)

Went into Ashley store to look at sectional I'd seen online. We were greeted by Jacob who was very friendly and extremely helpful. He answered all our questions and was able to price match the sectional for us to match an online sale. I ended up purchasing the sectional and feel really happy we were able to get such a great deal. We can't wait to receive our new furniture.

Staff was welcoming and explained the deals. Prices were good overall.

Horrible, I've been trying to reach the general manager for 3 weeks now, called 8 times with people saying they will call me back and not once have i gotten a call back. Worst experience ever, no one seems to care at all, and I keep being lied to. I don't even know how can a business be run like this. I will be reaching out to corporate soon.

Alexandra was nice and paid attention to us. Easy way to buy a piece of furniture.

DO NOT SHOP HERE!!!!! Horrible customer service.. Had ordered a bed set even after 2 months the order kept on getting delayed ...Asked for reform nd but no respose will be suing them for punitive damages! The manager at the store is teally rude and arrogant!

Kabir was great at helping me find a chair to match the couch I wanted. He custom made a package to go with just what I needed with out costing me more on extra things. Definitely recommend him as a sales person. He’s patient and not pushy, which was great.

We came in with an idea of what we wanted and came away with a sofa and entertainment center that exceeded our hopes. We had great service and got a fantastic deal.

Great customer service! We came during a Presidents Day sale and got a killer deal on a couch and tv stand and we were out the door within an hour.

Summary: The furniture we purchased is defective. The company attempted to do an even-exchange three times and all of the times it turned out the piece was bad. It seems like there is a systematic quality problem (or entire batch is defective) with the item we ordered. We are forced to keep the faulty/damaged furniture because the company says they have a no-return policy even for a defective furniture, which they have seemingly admitted based on their actions so far. Dec 22, 2019: OrderedDec 30th, 2019: First Delivery, Defective PieceJan 8th, 2020: Technician visits to examine if the piece is defective, recommends exchangeJan 19, 2020: Second Delivery, Again defective Piece.Jan 20th, 2020: Made another call to customer service, they said they'll schedule another deliverJan 25th, 2020: We go to the store to talk to manager, he asked for one more attempt to fix the issue with another deliveryJan 29th, 2020: Another delivery. The delivery person himself conceded this is a bad piece. Agreed to take it backFeb 1st, 2020: We go back to the store. Manager (David Key) makes us wait 1.30hrs and says he is busy right now but will call to resolve our issue. He never calls backFeb 3rd, 2020: We called the store to talk to Mr. David Key. He said he was busy and he would call back again.Feb 4th, 2020: The customer support person said Mr. David Key was busy with customer and would call back.Feb 5th, 2020: The customer support person said that Mr. David Key was not in office until FridayFeb 8th, 2020: We go to the store to talk to the Manager again. He hides from us in his room. We request to talk to him, says comes out rushing pretending as if he doesn't know us. He says, he is busy with customer (as if we are not a customer anymore!) and suggests we talk to customer desk. Customer Desk says we will have to talk to LLC/Corporate to see if they can do something.Feb 9th, 2020: Corporate/LLC calls back, says they can't do much. We can attempt another even-exchange, or give a store credit. But no refunds.Feb 10th, 2020: We are forced to keep with damaged furniture without any with Ashley store. Feb 12th, 2020: We make one last attempt to see if there is anything they can do resolve before we post a review. Their response "We can make another attempt to deliver another piece!" After all this, we were not up for it. We asked if we can get refund, their answer "You can go ahead and do whatever action you'd like to take given things, but we can't refund"

Excellent experience buying a couch. Chris took great care of us and made the purchase super easy, where it could have been overwhelming.

good selections and customer service

Professional personnel and very kind and helpful.

Best customer service ever. Patient, kind, willing to help you find what you are looking for. People person and will definitely come back for my future purchases.

Today my fiancé and I came in to Ashley’s in search of a bedroom set for our new home. We had the pleasure of working with Mr. Chris Barry during our search for the perfect bed. Chris was very knowledgeable and had good insight to share about all of our options. Chris showed us around and gave us some specific information on a bunch of different bedroom sets and then allowed us time to walk and talk about our thoughts on each option. We ultimately picked which set we wanted and Chris made the process quick and painless! We are definitely pleased with the customer service we recieved working with Chris and will be back to Ashley’s for future purchases!! Thank you, April

Wow let me start with the salesman Chris Berry greeted us. We were just checking out what us to be ToysRus. Chris helped us pick our dream bedroom and Mattress. He asked us the right questions. It Was obvious he truly cared about our needs and wants. Thank you Ashley for hiring such a asset.

Been waiting for the past 35 mintutes never been greeted or asked if I need any help! Bad customer service!! I'm looking at a bed and looks like I'll just order online found the one I want. They should fire the staff they have working on this shift and hire new employees...