Ashley Store San Marcos, CA

Beautiful furniture… nice sales people… delivery was easy and quick. The driver was friendly and did a great job. Would highly recommend.

The sales girl was awesome!! Delivery was fast and smooth! The whole experience was great!

Robert was extremely helpful and accommodated us. He was not a pushy salesman at all. Very knowledgeable. It was a pleasure doing business with him. He represented Ashley Furniture well.

We came on and purchased some items including a couch, a desk lamp ( discounted ) and a coffee table. A sale person said a couch would be delivered next week and other items , even if sold to us, would be remained during the weekend at the store. We trusted that sale person and wait until a call to pick up. No call. We had to call on Sunday so that we could pick up on Monday. When I show up on Monday, the store said only coffee table is present but the desk lamp has been gone due to double sold. That reason is unacceptable to us. We are very disappointed to this situation caused by this Ashely store. I wish I could rate a minus or zero star.

Good experience

Great custom service.

The sales men was really profesional and we went home happy!! 🙏

We had researched and had a good idea about the item we wanted. The staff helped us quickly and enabled us to get the exact options we were looking for. Very good experience for a major purchase.

Customer service was great, Roberto Melendez was kind and respectful to my husband and me. We're waiting for our couch to be delivered tomorrow.

Pleasant experience. Described what I was looking for I to Suzi and was shown multiple options. Very helpful and knowledgable.

Mila helped us and was very nice and fun to work with. We love our purchase!

Lorna my sales rep was interested in my needs and listened to my concerns. She was very knowledgeable about the products and offered suggestions. I especially like that she was helpful but not pushy. She is a true professional and a great sales rep.

Beau in your San Marcos store greeted us upon arrival. We had never been into an Ashley Furniture Store before. We were looking for a couch and dining table and Beau was very knowledgeable and extremely helpful. He knows his stuff and the products on the floor. We enjoyed working with him very much and bought a couch and dining table from him. Beau also offered us promotions that you were running during holiday week and as two seniors we were happy to save a little money. We are waiting on white glove delivery around Jan 7th so can’t say much about that but hoping everything looks good there. Thank you Beau you’re awesome with customers and really know your merchandise without being pushy. Trish W Carlsbad CA

Bad/weird experience here due to the salesman, Zach Frost. We were shopping for a couch for our home a week or so before Christmas and decided to go into Ashley to see if they had a couch that we had seen before, but we were open to a different one. They didn’t have the couch we were looking for, but we did see one that would have worked. I get that a lot of people might come in and not purchase anything, but Zach wasn’t really that attentive to us and initially walked away to “help someone else who is probably going to buy something”. That would have been fine, but his demeanor throughout was strange. At one point he abruptly left us to “go clock out for lunch”. We were looking at a couch seriously but it wasn’t a color we really wanted due to our carpet color at home. He told my wife “just get new carpet”, which is absurd. While looking at a different couch that had been sold already, he went into detail with us about how he was personally getting $450 for delivering it himself and made a point to let us know it was in cash and going to him directly, as if to brag about it to us? It was so awkward. At another point he was explaining the protection plan and made a point to say “bodily fluids” to us multiple times in relation to what would be covered under the plan. Finally, when we were asking about delivery dates and availability for the couch, the answers were vague and unhelpful. He said it wouldn’t be delivered until the end of January. Ultimately, we left and went to Mor Furniture a few doors down - we found the exact couch we wanted as soon as we walked in, were helped promptly, and had our new couch delivered by their team the next business day. Would recommend shopping at Mor Furniture.

Working with Lorna at the San Marcos Ashley store was such a wonderful experience. She was so professional and helpful. I would recommend all to check out the store.

My first time in the Ashley Showroom after viewing their products online. I purchased a chair in the store and checked the price match policy before placing the order as the store was closing soon. I went home and found the chair $50 cheaper from Ashley online. I took a screenshot to document what I found them contacted Ashley customer service that same week, but they didn't honor their price match. They wasted an hour of my time on the phone before denying my request. I tried again the following week when I saw it again on sale (and to give Ashley another chance to make this right), but again I was denied. I try to get the best deal when I make purchases so this was more on principle than the $50. If they had honored the price match, I had planned on making multiple additional purchases, but not after this. I'm actually shocked at how poor the customer service was in regards to this issue, so I will choose to take my business eelsewhere. I can't speak to the quality of the furniture yet as I haven't used the chair yet.

Great salesperson. Terrible experience after. False promises with delivery dates. Customer service is overseas. Delivery people leave trash and don’t provide white glove service. Will NEVER buy from this company again.

The sales person, Nicole was great! Very patient, kind and friendly. The furniture we purchased was to available to be delivered for about 3 weeks and it was very frustrating to us. The drivers (once they deivered) was very efficient and did a good job. They seemed very rushed and didn't really wait around for me to inspect the furniture before they left,

We reviewed the item (couch) online. Visited the Ashley location and made the purchase in less than 10 minutes👍🏼. Set a delivery schedule and later pulled the date in (perfect). Deliver was well with in the stated time frame, quick and professional -Nice Work! Would highly recommend Ashley Furniture to any one - Bar none

We received excellent service from both Nicole and Robert Melendez in her absence. They were both generous with their time and patience and showed us items in the showroom as well as online until we found exactly what we were looking for.

Ordered a rug in store. Paid in full. It was promised to be delivered next day via Fed Ex. I asked for a tracking number and was told that it would be sent with the receipt to my email. I received the receipt but no tracking. I called at least 4 times thru the day and could not get in touch with the store. I could only reach a call center and they kept telling me that they can't do anything and that my item isn't even in a warehouse so they can't tell me when it will be delivered. I asked for a full refund and they said that they could put in a ticket and I would be contacted by someone in FOUR days! I found the same item on Amazon and I received a delivery tracking number with details about my order. Disappointing! Ashley has a huge store full of friendly and eager employees and provides a nice space to see and touch items before purchasing, which I totally appreciate! Then, dropped the ball on the back end! Thumbs down.

Delivery team were very professional and went beyond. Thank you to the team

Susie was absolutely wonderful to work with! She showed so much patience with me and my fiancé, taking the time to answer every one of our questions thoroughly and thoughtfully. Not only did she help us find exactly what we were looking for, but she even went above and beyond, showing us options we hadn’t considered and ended up loving. Our experience with Susie was truly great. Her kindness, knowledge, and outstanding customer service made the process smooth and enjoyable from start to finish. When we’re ready to purchase more items in the future, we will definitely be returning specifically for her. Highly recommend!

Friendly knowledgeable staff. Clean, organized store.

Christian. Was amazing setting up my bedroom set. Many drawers , he had great patience and so very polite. I will continue to use Ashleigh for furniture in the future.

Friendly welcome, I found what I was looking for and very happy with my purchase, sales person was very kind and patient with us :)

Great service without being pushy or following you around the store like other places.

Please read before considering purchasing from Ashley Furniture. My wife and I purchased a $3,000 dining room table for our first home from Ashley Furniture one month before moving in. We had the dining room set delivered and professionally assembled by the Ashley Furniture team. The assembly crew severely damaged the backrest of one of the chairs, leaving a 2-inch by 4-inch chunk of wood missing, and hid the damage by placing that specific chair against a wall. We also found that the connecting bar that holds the table together was never attached because it was broken during assembly. We immediately submitted a claim, and a technician was sent out to inspect the damages. He documented everything and ordered the part and a new chair backing. When the replacement parts arrived, the second technician told us the wrong parts were ordered, including the wrong chair back. He then reordered what he claimed were the correct parts and said they would arrive shortly. Weeks later, we still have not received anything, even though we were told the repair would happen within a few days. We have now spent over four hours on the phone with customer service trying to get this resolved. We planned a large holiday/housewarming party two months in advance expecting the furniture to be ready, and Ashley Furniture still hasn’t resolved the issue. Two weeks ago, customer service told us they would replace the entire dining room set because of the inconvenience, but they have not sent a case number or given us a delivery date. We were diligent in reporting the issues the day the furniture was delivered and have stayed in constant contact, but Ashley has been incredibly difficult to work with and unable to provide what should be a simple resolution. If you’ve made it this far, please take all of this into consideration before spending thousands of dollars with Ashley Furniture. Learn from our experience and take your business elsewhere.

Its nice time know that there are experienced sales representatives to help other sales people with less experience. Im happ y with my purchase. Thank you.

Bad customer service

So I bought my couches 8 yrs and loved them but I was time to remodel and upgrade so we went with Ashley furniture again and love are new couches..

Beau helped us furnish the whole house. He was great authentic friendly, and had some great ideas.

We came to purchase a orthopedic bed and they make us feel like home, very welcome

I had never purchased from Ashley’s before. I was waited on right away, but wanted to look around for awhile. When I was ready, Richard was right there and showed me what I was looking for. He was very knowledgeable and answered all my questions. I purchased two accent chairs. I hope the delivery process goes as smoothly.

Their products may be great. But customer service and delivery of their items is awful. I ordered 3 cabinets for my home. After talking to their electronic text robot all day they still delivered at the wrong time. I was running a zoom meeting and couldn’t open the door. The delivery guys decided to ring my door bell and knock on the door so loudly I thought they were going to knock the door down. After the order got rescheduled again. The order came with one super scratched cabinet, and one broken door cabinet. I kept the broken door one. Cause they said someone will be in contact with me to fix the door. Well still no one has fixed it. And today the next cabinet was supposed to arrive and they just cancelled on me. When I called their number they said it has not arrived from the larger warehouse. Well great customer service would have told me that yesterday. Not the day before Thanksgiving. 2 weeks later and I’m still missing a cabinet and my one cabinet has a broken door. If you are not ready to spend hours of your time talking to a robot not getting any real progress. Ashley is perfect for you. If you want your furniture delivered on time with great customer service. DON’T buy through them. I was super excited about my purchases. And now I’ve completely regretted it. This headache was not worth it. I should have taken my money somewhere else.

I was quite impressed with the entire Ashley Furniture experience. We had great help picking out our sofa sleeper at the store and delivery was a breeze three days later. The delivery men were nice but efficient. Great experience overall Z

Great Salesman Robert, very professional, commical ,a good guy all around . A definite asset to your company! Great overall experience.

I have a wonderful sale person name Nicole. She really helps me to get what I’m really looking for a sofa bed/ Recliner and table. Very patient and friendly. I’m just really great full for her.👍

Acknowledged right away. Staff was nice. I found what I was looking for. Susie was great. I will post a follow up review of my furniture

Staff was extremely helpful in finding a couch set. They made the whole process easy and simple. Will definitely return for my dinning table set.

The sales clerk was very pleasant we were very happy with what Ashley had to offer .

This is the last time I purchase from Ashley. My husband and I purchased a bedroom set from Ashley over the summer. It is literally the lowest quality furniture I’ve ever bought in my life. The entirety of the bedroom set is made from particle board. And very poor quality particle board, with a facade. Better quality furniture can be found at Walmart! When it was delivered it looked fine and the set itself, the facade is beautiful. But after a couple of days I noticed that both night stands and the dresser have pieces of the facade lifting up from the particle board along the bottom of the furniture. Of course Ashley only provides 3 days to report any issue with the furniture so I’ll have to make a claim on the overpriced insurance and I doubt they will cover it. We paid for delivery and installation but I had to install the “wireless chargers” that went in to the nightstand myself. They don’t work because there is no hardware to hold the charger snug up against the bottom of the tabletop so gravity always wins and they simply fall out. Either very poor design or missing hardware. But here’s the kicker: I didn’t put anything into the dresser until a few months after it was delivered so I had not opened the bottom drawers. When I did, one drawer fell off the runners. Turns out the entire front left side was completely broken on the inside- like not attached to the outer side panel. I can’t imagine the delivery people didn’t know this but they failed to say anything. Also, the dresser’s legs are not permanently attached, they are removable and if you try to move the dresser at all, they will fall off. Now, because it’s been more than 3 days from the delivery, they won’t replace the POS dresser, they just sent a technician to come “fix” it. The reality is that it will most likely be trash once we have to move because it’s unlikely it will last a move if it didn’t hold up to being brought here from their warehouse. Words can’t explain the disappointment. I will NEVER purchase from Ashley again. And the 3 days to report a problem is a total scam.

When I ordered the end tables, the sales person said that they have the items in there warehouse and I will receive it within 5-7 days. I didn’t receive the items and I called Ashely Furniture and they said that the item is back ordered and they do not know when they will have that there warehouse. Finally 3 weeks later I receive the item and there is a broken part. Very bad buying experience.

Good and professional service and friendly. Nice quality for price. I asked alot of questions. The only thing I dont like is the price changes constantly and you have to know what offers sre online and ask for the best price. Delivery was excellent and quick.

Everyone at the store went out of their way to help us (shout out to Richie). Even the delivery drivers were extremely courteous. Very positive experience.

I was given a time window and didn’t receive my furniture until 4 hours passed . I wasn’t even given a courtesy call or text.

Purchasing in store was easy but the delivery window doesn’t mean anything. Showed up almost 4 hours after the window ended at 9pm. Set up was quick and they were apologetic about being late.

Great selection and location. Lorna was so knowledgeable, helpful and friendly.

Pleasant transaction with Richard

We are still working to resolve the delivery of a chair we purchased. The first chair was delivered unwrapped and dirty, black prints on the chair. The replacement arrived with a manufacture defect. Two technicians have come to our home only to confirm there is nothing they can do it is a manufactured issue. Visited the store in person and told we would get help with escalation. Now we are told the chair is not eligible for a return, so a third chair is going to be delivered! This is a warning to anyone shopping at Ashley, the pieces you are being presented on the floor may not match the quality of what is being delivered and the delivery service you are charged is terrible. You will be sold and stuck with poor quality furniture. I am still waiting for a call back from Richard Hall the store manager as of 10/28/25.

They make a mistake with the transaction and refund takes for ever so complicated I don't understand why is

We bought a great sofa from Ashley. Then we decided to look at mattresses. There was a lot to choose from. The one we thought was firm enough wasn't. They did replace it. So we went back to the store and picked out one that was quite a bit firmer. The mattress arrived rolled up .I wanted to return it but the driver assured me that was standard procedure. We'll I sleeped on the bed for a week and it it wasn't the same firmness as the one in the showroom. I called Ashley and I really got the run around talking to employees that spoke some other dialect that I could not understand. That's the last I heard from anyone. So bottom line am stuck with a 1080 dollar mattress that is not the same as the mattress we picked out. It's like the food on TV looks better than that same food in the restaurant. Good luck with your new mattress!

Sale was easy, found exactly what we were looking for and delivery went without a hitch!

Lots of variety and good prices and payment options

They don’t care about military or the fact that we have to move around all the time. One simple question about the couch I bought and they gave me the run around. No manager is busy, customer service is not in.

I bought a couch from here, and they lied about having it in stock and will be “on the next truck Sept 21”. I called the warehouse today to check the status of my order and they said they don’t have it in stock, don’t know when they will, and it’s currently not scheduled for delivery. It’s frustrating because there was another couch we were also interested in, and would’ve just gone with that one had we known this one wasn’t even in stock. Avoid.

Salesperson flat-out lied about 'free' delivery: After telling us that there was no charge, we asked for a itemized receipt after the numbers didn't add up, and found a $499.00 fee... When asked, the salesperson said that delivery was handled by a 3rd party, and they can't waive the fee, and had no idea where we came up with the idea that they could (both my wife and I heard her answer a direct question - 'Is there a delivery charge?', and we also heard another salesman offer free delivery to another customer). Also, there was an aggressive up-sell of $900.00 extended warranty for a leather sectional that covers 'everything' - but we've come to find out it doesn't include cracking or fading of the leather, and that it's extremely difficult to actually get a claim approved. I would highly suggest you think twice and read other reviews before doing business with this company.

John really helped out a lot

John P was the best salesman I’ve ever come across. Not only did he sell me an amazing sofa, but he recommended the best Italian spot in SoCal.

Robert spent a lot of time with me, showing me different options. He was friendly and easy to work with.

Susie was very helpful and worked with me to show me different options to help me make a well informed decision about my furniture selection.

Great atomosphere and honest The material is made in the USA. High quality. Thank you me and my family are happy to be part of Ashley store . Our sofas are the best

Robert was very thorough and kind as he helped us find our new recliner.

Helpful and friendly.

Sales people dealt with too many customers the same time…consequently forgetting what I wanted… showing me mattresses not available with what I wanted and consistently showing me the most expensive, definitely giving the store a minus grade👎

Nice getting help from Mr. Robert

I purchased nearly $7,500 worth of family room furniture. Be aware, they appear to have outsourced their customer service and all those folks know how to do is to follow the script. They are unable to think outside of the box. I went round and round with the salesman and store manager to attempt to resolve my issue, to no avail. I was finally able to reach someone who was actually able to think and realized that a photo of my sofa was not required to fix the issue. They finally sent out a service person who made a simple adjustment to resolve the problem. I am so sorry I ever did business with Ashley Furniture. I would much rather have spent more with a company who appreciated my business.

Being a holiday weekend the store was very busy. I was greeted quickly and asked what I was looking for. That person called for someone to assist me and after a few minutes someone came, answered one question, said he’d be right back, never to be seen again. After a 15 minute wait I went to the counter and asked for assistance and the checkout person did as much as possible but was not able to complete my question for my purchase. Finally found someone to help me and again had to wait to complete my purchase. Sadly I do have to wait an extra day for delivery but hope it will work out. Long process for a one item purchase that I couldn’t even see in the store.

Excellent customer service.

Richard provided top notch customer service.

Susie was a great help!

John was understanding and had so much patience. Like always, excellent customer service.

You guys were very helpful with me and my wife on finding a mere for our living room thank you so much

Excellent customer service and delivery although mix up at the warehouse they called immediately and will send correct left sided configuration

Joe was every helpful with my new mattress.

We found what we needed and bought. Three days later it was in our home. A painless transaction. Thanks

I went in to purchase a chair that I had seen a couple months ago and asked for the salesman that had helped me the first time. He was off today but I was helped by another salesperson that was very nice and helpful. She split the sale with the original salesman I had spoken with. All in all a very pleasant experience!

I went to some other furniture stores, but found that Ashli had the best selection and it appeared that everything was of a higher quality. We ended up buying a Beautiful sofa that just went on clearance today and I got it for more than half off. Super high-quality fabric and even had down feathers in part of the cushions. The staff was super helpful and we couldn’t be happier. Can’t wait to get rid of the Old sofa and put in this new one.

My salesman Robert was knowledgeable about the product and customer service oriented.

Joseph was a great help with what i need

Susie went above and beyond helping me find furniture appropriate for my budget and my 87 year old mother!

Quick, friendly and easy 🩷

Gary was a nice salesman and I found what I was looking for

I found my experience to be very nice while I was at the store. The salesman Beau was very kind and helpful.. I all I was also impressed with how quickly I was able to get my furniture delivered. The furniture movers were very good and polite.

I was with my son shopping for furniture for his house and he was able find the pieces with in his budget although the price was pretty steep

Attractive store, good selection and prices, good service. Susie was great.

I called to see if a certain bedframe was in stock. Susie said yes, and she would help us when we got there. She led us directly to the frame, and was able to give a 10%discount on the set. We were in and out quickly and it all came and was installed within a week. Great service by all.

We had a great experience at Ashley Furniture and Robert was great with answering all of our questions and helping us find what we were looking for.

Needs soft close hardware as an option

We were looking for a reclining couch and loveseat to replace our old ones. Found exactly what we needed. Our salesman, John Polese was fabulous as well!

Susie was awesome. Such a big help in finding my aging parent the right sofa to fit his needs.

Very friendly and helpful

Everybody and I mean everyone there is friendly personable accommodating! Miila, Jay, Richard, Richie, Susan, are all superior in customer service and I appreciate it

I had a good experience. I didn't feel pressured and was treated professionally. I hope the delivery process go's as well. Gary was easy to work with.

Incredible inventory to choose from. I found exactly what I was looking for and Gary was great to explain everything about the product. Even the manager came and talked to us. We felt welcome and treated like we were the only customers in the store.

Ashleys is horrible! Do not go there! I'm still waiting for a 4 piece sectional to be picked up and it's been 2 weeks! $2800 dollar purchase. NO customer service what so ever. Still no one has called to schedule a pick up! I can't even use my living room. I wish I never went to Ashley's! Living Spaces is way better and actually has xustomer service and fast return pick ups.

I walked in and was greeted by the smell of popcorn. Kelly was our sales person, and she was very kind and caring and not very pushy which I appreciate it very much. She was able to show me everything. I wanted to see spent as much time as I needed and then walk me through the purchase of my new electric heated massaging recliner loveseat. Set up delivery and took care of payment and everything very timely and easily. The rest of this review should go to the manager only. But I’m not sure how to do that so here goes. I gave Ashley a 5 star rating as my experience was great However, I was very lucky that Kelly was our sales person because there was another woman sales person at the store on Saturday around noon as well who just sat at a table near the popcorn area on her phone and when a customer came in the front door she “claimed” them as hers yet she continued to sit at the table Using her phone. When Kelly got up to go to the front she about had an extraordinary because it was her customer and not Kelly’s. First of all, nobody’s customer is nobody’s. I don’t care if you work on commission. And to be so rude to another fellow employee because you’re too busy on your phone to get up and go assist your customer. Get over it let Kelley do a good job and do the job that you don’t want to do. Secondly, don’t do it near customers who are in the store. That is a poor example on his own of Customer service. I should not have had to witness her bad behavior towards another employee and her bad behavior of not getting up right away and going to assist a customer or potential customer.

My experience with Ashleigh furniture was amazing. Susie was an amazing help literally worked with her for like four hours to try and find the right couch and it all worked out beyond happy thank you so much! -WALLY!!

Advisor and Salesman John Polese did a fantastic job showing us different pieces of living room sets in our price range and provided key purchase options when bundling.

I purchased a bar stool from Ashley San Marcos a month ago, but I have yet to receive it. After contacting their customer service, they informed me that they have no update on the matter. Have I essentially paid for nothing?

My customer service agent was 5 stars helpful and quick. Had my order ready in minutes - highly recommend

Many choices and styles. Salesman very helpful.

Had a great first time shopping experience at Ashley’s today with my fiancé. We only ended up getting a bed frame, but we’ll absolutely be back for more furniture!

I normally don’t leave reviews, but I felt this one needed to be shared. Over the past few months, my wife, brother, and I furnished our brand-new home almost entirely through Ashley — totaling $25,000 to $30,000 in purchases, all on my cards. So I’d like to think we’ve been loyal, high-value customers. But this latest experience has been frustrating enough to make me rethink ever buying from Ashley again. Nobody responds to my inquiry my bed is 3 feet high. We ordered a faux leather bed frame, and three major issues made it completely unusable: 1. Overwhelming Chemical Smell: The faux leather emits a strong odor that hasn’t faded since delivery. Even guests in our home comment on it — it’s that noticeable. 2. Uneven Frame: Once we placed the mattress on top, the entire bed sat noticeably lopsided. It’s very clearly off-balance. 3. Extreme Height: In-store, the bed seemed like a normal height. But once assembled with the recommended box spring, it’s so tall I almost need a ladder to get into it. It’s totally impractical. I reached out to Ashley support with photos and a detailed explanation, requesting a return and pick-up. I was polite, respectful, and even acknowledged their policies — I just asked for a one-time exception given the circumstances and how much we’ve spent with them. Instead of help, I got the usual runaround: “We’ll send a tech,” “Let’s open a claim,” etc. The issue is obvious from the photos, and I’ve made it clear that I work long hours and can’t accommodate technicians coming in and out. Still, no resolution. At this point, the mattress is in another room. The bed sits unused because of the odor, the height, and the frame issues. If you’re spending real money with Ashley, just know: once they have your payment, good luck getting any meaningful customer support — even if you’re a repeat buyer. I really hoped for better, especially after spending so much with them.

Found the couch we were looking for with great help from Robert. Great furniture selection at great prices.

Found the couch online and went to the showroom to see how comfy it was. Sat down and said I’ll take it!

Ashley Furniture has a great selection of stylish and affordable pieces, but the shopping experience could be better. The staff was overly attentive—following me around the entire time, which made it hard to browse comfortably. A little space to breathe and look around would go a long way. I’d suggest letting customers explore on their own and coming to you when we have questions.

Very nice and clean store with helpful and knowledgeable staff. We were assisted right away and the staff was thorough and efficient. The experience was very pleasant and highly recommend this Ashley store to anyone.

Thank you Sam, for assisting my grandma and I while we looked for a dining room table

I loved the service that I received at Ashley and my Sales Associate, Lorna, went above and beyond. I will recommend her to my friends and clients. I will also return to her for future help with my clients.

It was very smooth experience shopping on Ashley San Marcos. The salesperson was very cooperative and worked patiently with us. Overall it was great experience.

Robert showed me around the store, unhurried and didn't try to pull me into a sale I was unsure of. He was quite patient with me with my indecisions. I will continue with Robert for purchasing a mattress, which he already started advising and educating me with my needs. Thank you

The show room at Ashley San Marcos is pristine! Robert was phenomenal and could answer all of our questions. He was ready to look up anything we needed. Great experience and our new space is nearly finished.

Robert is knowledgeable. and offers the best service.

To future customers: Do not buy from this store unless you want to have a horrible experience. My wife and I recently purchased from the store and have had nothing but a huge headache from start to finish. This will be a lengthy review so please bear with me. 1. In-store experience: During our in-store walk-through the service agent who initially took down and wants and needs was called away in the middle of the walk-through to attend another shopper’s needs. (We should’ve ran from this store right then and there) so we had to re-explain our requirements again to another service agent. This is unacceptable as it seems the store puts its interest in what they believe will make them money and not the customer experience. 2. Back order item: I’d ask if any of the items you’re interested in are in a back order status. We bought a rug to complete our living space area and we’re not notified the item was in a back order status during the purchase. We were notified about the back order status the DAY BEFORE our scheduled delivery date. 3. Damaged Furniture process: during the delivery process a piece of our sectional was damaged, it was apparent a forklift poked right through it because of the type of tear and damage to the structural wood. At some point this should’ve been caught by quality control. But nevertheless this item was delivered to us, the customers, and were asked if we wanted to accept two out of the three pieces. I advised you guys not to make the same mistake I did and take the delivery team’s advice of accepting a partial delivery. Here is why, you would think that a multi-billion dollar company would have some sort of immediate response team for damaged furniture on delivery days with an automated system that notifies the warehouse about the situation. But they don’t, Ashley’s Furniture store forces you to wait for THEIR system to update, at the end of the day once the damaged item is back to the warehouse, after the delivery team is done with their route. They will not rescheduled your delivery until the system has been updated, at best you’ll get a text the following morning with a new delivery date that best accommodates Ashley’s Furniture store and not yours. Our initial delivery date was on 6/13, we now have a partial couch sitting in our living room with the last piece “scheduled” for 6/18. 4. Customer Care Center: we spoke multiple customer care representatives and expressed our horrible experience thus far and all their reactions are the same. They give you a nonchalant apology and tell you they cannot do anything about your specific situation. They also try to emphasize that every situation is different: this is a furniture delivery store, how has this company not realized that damaged furniture will be delivered and that they need a better system in place to meet the CUSTOMER’s REQUIREMENTS. Also, I called the San Marcos Ashley’s Store in an attempt to get scheduled through them for the following day (6/14) and was told someone from the store was to call back on whether or not that was possible. I called at 11 am, again at 2 pm and then at 7pm, the last two calls were met with a great amount of attitude and my last call was rudely ended when the agent on the phone hung up on me. If I could give this store negative stars I would. I will never buy from Ashley’s Furniture store again.

Horrible horrible store… spent over $5000 dollars total at this store just for a my couch to visibly come damaged with a big hole from a forklift. There return policy sucks since I left part of my couch here there is no returns. My rug that I bought is on back order. My extra couch piece is not coming for another week “ supposedly” all this money I spent I want my money back. There customer service blows and no one can solve your issue. Please Please no one buy from this store.

Second time I have purchased furniture from them. Great sales service with Gary San Marcos store. Delivery charges still way too high but found that in every store.

Susie worked so well with us to get the perfect sofa. Loved the price and quality.

Sam greeted us and listened to what we were looking for and was super helpful. Thank you.

I had an awesome experience at Ashley’s Homestore thanks to John! From the moment I walked in, he was incredibly helpful, patient, and respectful. He took the time to walk me through different options, answered all my questions, and made sure I found the right couch without ever being pushy. You can tell he genuinely cares about helping people—not just making a sale. If you’re shopping here, ask for John. He’s the real deal!

Beau was awesome and super helpful just bought a couch that’s going to be perfect in our home!

Great helpful service with Sharon. Very nice & patient. Bought some lovely furniture.

We rearranged our whole day to get the couch delivered today for an event. Then was told yesterday that they don’t have part of the couch after they confirmed delivery. Then they told me they couldn’t deliver for an additional week and we are not in town so the whole order got canceled. Super disappointed.

Sales people went out of their way to help me choose my chairs. Even facilitated my purchase on her day off.

I had the pleasure of shopping at the Ashley Store with the friendly assistance of Sam Gamez while shopping for a new rug.. Sam answered my questions and checked on inventory for choices I made. It was such a pleasure to shop there without any high-pressure or following you around the store. I can’t wait to get the new rug I ordered! Thank you, Sam for making my shopping experience so pleasurable.

Very welcoming as you walk in...so many beautiful furniture pieces...Asucena helped us navigate to what we were interested in and offered different options. She was very respectful and personable...was not pushy but sold us on the perfect sectional. Thank you.

Ni ea services, palette, good I formation a bout what I want

Robert is a “personality plus” salesman, easy to relate to and communicate with, very knowledgeable and helpful in every way. If only all sales people could be so professional, kind and accommodating!

Great help in finding the right pieces.

We were happy to find the recliner we found online actually in stock in the store! Joyce was very helpful and sale went smoothly. Looking forward to delivery next week🙂

John Polese, was extremely helpful, took our details of what we were shopping for offered his advice and expertise and let us browse and take our time until we were ready with our choices and requirements.

It’s always a pleasure shopping at Ashley Furniture. There are so many options and we have purchased a kitchenette, sofa and loveseat, and dining room set, and have been lucky to always have John as our sales representative. He is consistently helpful, friendly, knowledgeable and thorough. Thank you for the great service.

We had a very nice experience. John Polese was so very helpful.

Joyce helped me with a new cauch. She is very professional and trustworthy. Next timeI visit, I will ask for Joyce again.

Negative rating because the selection was poor and prices did not reflect value

It’s been over a month and I am still missing my product that I was supposed to receive after returning it to the store and calling customer care. They can’t get anything straight. I gave called customer care 6 times and still have no answers. I have been told multiple times that I would be called back 48-72 hours. No product. No phone call. No customer service

Waste of money and really bad quality and service

great service , and very helpful

I love the quality and the service. Thank you Ray

Susie Cruz was a great help in guiding me to select furnishings for my mother-in-law’s new apartment. Her patience, knowledge and efficiency was much appreciated! It was a big job and her assistance in pulling together pieces from Ashley’s collections was invaluable.

Lorna was terrific, she got us thr best deal. She is always a pleasure to work with!

The sales team have been wonderful. Even when I feel like things got difficult. Richard has helped my family every time I’ve needed him. My wife’s new bed should help her with the recovery process. And I have Ashley’s and the employees to thank. I will always go back

Very good services and carefully handling.

Got greeted at the door, explained to the sales person our needs she showed us around and we found what we’re looking for

My sales representative, Joseph Sanderson, could not have been more helpful. Once I explained to him what I was looking for, he took me to view the dinning room chairs that I had in mind; as if he had read my mind. It’s the fastest and most satisfying shopping experience I have had; leaving me time to enjoy the rest of my Saturday. It takes a good listener to be an awesome salesman; and that he is!

I ordered a modular set of furniture with the expectation that it would be delivered on the timeline they said it would. Delivery day comes and they have sent delivery drivers that were unable to get on base due to not having the proper identification after the salesman had been informed multiple times it would be an on base delivery. I was told they do this all the time and it wouldn’t be an issue. After blowing up my phone because we weren’t fast enough to respond to the drivers and the member at the store that called while we were finally on the phone with the delivery drivers, they were unable to deliver. The next soonest date after planning around the delivery was the following week after the purchase. I have now called the store which has poor customer service saying there wasn’t anything they could do besides reschedule and give us half of the delivery fee ($100) back on a $2000 couch we ordered and we’re guaranteed there would be no issues. After this big miss on the delivery, the customer service and the measly $100 off a product costing 20 times that, I’d highly recommend thinking about going somewhere else for furniture.

We went there for a rug for our living room and they were super helpful. We have also been wondering about changing our mattress and weren’t sure what to choose and they helped us choose the firmness and what type would work for the both of us. Super happy with going there and can’t wait to get our rug and pillow from them.

First off I want to say my salesman John was a very kind man. The delivery men were great. I had people at my home during the delivery, and they all commented on the left upper cushion was a different shade. I really liked everything about the sofa except the color distortion. Ashley sent out Shane, and he agreed , and ordered another piece of leather. He came back the next week, and redid the cushion. He agreed with me a second time that the color was off. We moved the couch around and it still looked off. Ashley was going to call me back, and didn't. I called, and was told they were going to send someone for another opinion. That person came today, and told me the color isn't off. Well the color is off. The right 2 cushions are more gray, and the left is more blue. 4/16/25 In response to your response tell me what good it would do to complain any further as I've been told by custumer service, and adamantly by the last guy here that you don't take back furniture.

We had a great experience. Great sales lady.

Everyone in the store was so friendly and willing to help wherever they could. They laughed and joked with us in a very kind way. I would gladly give them my business any dayz

Excellent and friendly service. John was especially patient and knowledgeable. Furniture strikes the balance of looks and value. Would definitely recommend for the budget conscious.

Guys who delivered the couch were the best part. They were kind and worked with me to get the couch right where I needed it.

Table & chairs are perfect. Thanks for having what I needed

I found John, the salesman, to be very helpful. The furniture arrived quickly and was a good quality. I highly recommend this store.

We had a great experience with Joyce, my family loved her. She's incredibly friendly, I highly recommend her as the person to go to! Thank Joyce you're the best!

A special thank you to Susie for all her help! We explored various stores, and I had never visited Ashley's because I assumed they were out of my price range. I was clearly mistaken, as they offer great pricing. In the end, I found a couch and tables, and everything came together beautifully!

I got the help I needed after having trouble with the Ashley.com

Great customer service. Joyce was great very accommodating and knowledgeable. Can’t wait to get my new furniture!

To future consumers planning to purchase furniture for their homes, I strongly advise against Ashley StoreHome. I personally experienced significant issues with their company and would not recommend them. While customer service in the store may be satisfactory, once you make a purchase, you become a stranger to them and are treated as disposable. Store employees are trained to manipulate their words and avoid taking responsibility for the items they sell. After filing a claim, they can only schedule time frames by day, not by hour, and you must be available to meet them. They may agree to a time window, but they may not follow through on their promises. When a technician visits your home to inspect the faulty item, they may provide a different explanation than what they told you in person. They may also input their feedback differently from what they said to you. I attempted to resolve the issue at the store level, but the manager never responded to my calls and ignored my concerns. In this situation, I am left with a faulty recliner that does not recline straight. As per Ashley HomeStore, the recliner meets their standards, so they are unable to provide any solution. Additionally, the display items in the store are not the same as the products you will receive, as they are lower quality. Therefore, it is crucial to be vigilant and aware of potential scams.

Delivery was on time but our cabinet was missing the dowel rods that hold up the shelves; have to wait several days for that part. Update 1 week later - the parts that had to be ordered didn't arrive in time for the original appointment on Friday 3/28 - they are arriving next Monday. I called to reschedule the service appointment, and they were only able to schedule the day, but not the time on that day. Overall not a good experience at all with Ashley service.

Horrible experience. First they try to con you into getting their credit card without telling that is what's happening.....really crooked. Then they deliver furniture that I paid over $4,000 and it's defective. 3 of the 6 chairs are crooked and rock from corner to corner as well as the 2 night tables. They send some guy out who bangs the legs into place. I should have returned everything but it would be too much of a hassle. This company sucks and will never go there. I will also tell everyone how terrible they are.

Joyce was absolutely amazing! Can't wait to finish my closing and come back to shop for my new place with her! 🫶🏼

Come & shop with Joyce! She was so sweet and helpful! She made this experience so fun! 🥰

We dealt with two different associates and both were not only helpful but very personable! We enjoyed our shopping experience!

My initial salesperson was Gary but he got caught up with another customer. Richard took over and was a pleasure to work with. He was knowledgeable and efficient with getting my purchase taken care of. Received my dining table today. Great price and great quality.

We walked in almost closing time and Robert took care of us thank you for your time

Low key helpful sales. Good products at reasonable prices

Overall our experience was good. We found a couch we loved but unfortunately the communicated delivery date was way off. We were told one week in the store and now it’s going to be 8 weeks because it’s back ordered. I had to call and find out this information myself unfortunately.

I was pleased with my sales consultant, she was entirely present and knowledgeable, and focused on what was needed. I really love my new dining room set. Quality and price were perfect. Thank you Ashley!

I just purchased a bench at Ashley furniture in San Marcos. The salesperson, Lorna, was extremely knowledgeable and helpful and I highly recommend her and the store.

Looking for a leather power recliner to replace my manual recliner. Met Gary at the entrance and had a great experience in the search for that perfect recliner. Gary helped out and I had a great fun experience. Purchased a rocker power recliner with delivery & setup next week. I highly recommend Ashley furniture in San Marcos.

I forgot the 2 lovely ladies names that helped us out. Great customer service very helpful. They were able to get me a great deal on couches, dining table, and a coffee table. Can’t thank them enough. Highly recommend.

John was extremely helpful without being pushy. Very knowledgeable.

Delivery was right on time, they were in and out quick, and set up was perfect! We love our new sofa and the in-store experience was wonderful.

Milo and Gary were very helpful

Joyce was very friendly and helpful! Great experience- looking forward to delivery of new couch

I wish i had 0 star available to post it. They sold me a sofa and offered 0% interest for 48 months. But the bank is charging me 9.99% every month. When asked about this, the store executives are refusing to change the payment terms. They are not even taking their sofa back. Dont buy from them. Stay cautious with them.

Excellent service from a wonderful sales lady and manager! Would definitely recommend Ashley Furniture! Purchased living room set on February 18, 2025 and having delivery on Friday, February 21! So fast. Great pricing on leather set!

Really nice selection. First time I’ve ever been in here. The prices are right too. Bought a cute little set of nesting tables that looked much more expensive than they cost. My sales lady was wonderful also.

Quick easy zero pressure super happy with the experience and price point on the 3 furniture items I needed. Very nice staff!

Came into Ashley's for their President's Day weekend sale. Left with a living room set and other items. Our sales associate was very helpful and we chose the 60 month 0 APR financing option on our Ashley's credit card. We made a great deal and left happy with our choices. Thank you Ashley's for your great customer service and wonderful choices to choose from.

My sales person was friendly and patient and was able to get what we needed in a positive way

Robert S. Was my sales person. I came in for a recliner and I got a great deal! I even saved an extra $50 off. I can come back here later and update with picture if my new rocker recliner chair.

Robert was helpful and went above and beyond

Finding my dream recliner at Ashley’s. Susie was just the ideal tour guide who listened to what I was looking for. She was just wonderful in giving me the attributes of each model. I scrapped my plans to visit other stores because this model was perfect and so was the experience.

Thank you Robert for having the patience to help me with my vision! I appreciated your patience ! Cant wait for my couchto arrive

Friendly and Knowledgeable. No pressure great product. Thanks!!!

Everything was great!!!!!!

Poor quality and their warranty is worthless.

Ashley furniture store is amazing. They had exactly what I was looking for and much more selection to choose from. The sales staff are very friendly and helpful. Plus, I got my dresser for an incredible price. I will definitely be shopping at Ashley again soon. Thank you so much.

Joyce was amazing helping us find a new complete bedroom and dinning room set. She went above and beyond. She was amazing to work with.

Great customer service! Thanks for the help Lorna

Robert and Lauren were great salespeople who helped me find exactly what I needed for my living room and made the transaction very easy. Looking forward to the delivery!

They pulled a bait and switch on me… I walked in and was talking with one of the sales reps. They asked me where I lived and what I did for work… I then found an awesome couch that I wanted on clearance but had to go to a filming and told them I would come back to get the couch the very next day. When I went back to pick up the couch, the clearance tag was somehow then removed and they told me all of a sudden it was full price. Seems very weird that they asked me where I lived and what my job was. I made a mistake in letting them know how much I love the couch. I did not know that they would be so dishonest and never in my life. Have I seen a clearance item go from basically needing to be sold as is to back to full price… The sales rep told me he had never seen that in his years at the store either. Very dishonest practice. I needed to charge my vehicle and was behind their store about a month later so out of curiosity went back in and they had the same couch sitting there on the floor lol #Karma

Our Sofa and Loveseat were delivered on time and then installed quickly and efficiently. Delivery team was very communicative prior to their arrival and both professional and friendly once arrived. We love our new furniture. Thank you

Delivery came early! Easy set up- sofas are beautiful. Should have looks at them from the back in the show room- the fscbric leaves them pretty open ( reclining) but over all we’re happy

Very good experience, the manager was extremely pleasant and helpful

Robert our sales consultant was great. Ashley has a good selection and their team is not pushy but they help you find what fits you.

Great customer service. I love my new reclining sofa.

Unacceptable experience and will never buy another item from this company again. Lack of commitment on delivery and customer service from abroad is useless, they have no clue to the actual status of your order. Purchased a sofa on November 16, with assurance that it was in stock and would be delivered on December 10th. Got the confirmation, got rid of my old sofa to have room for the new one and within 48 hours the postponed the delivery to Dec 26. And again, 48 hrs prior to the delivery, it got postponed to Jan 3. Got an email confirmation on Monday confirming the delivery and we spoke with the customer service agent yesterday assuring me that the delivery was on schedule and that we would get and email and text confirming the 4hr delivery window. This morning we received a voicemail which I could BARELY UNDERSTAND indicating to call customer service. Again the delivery has been postponed for next week. They are “expecting” the item to arrive to the warehouse on the 6th, yet they can’t confirm delivery date. Unacceptable doesn’t begin to describe their service.

Complaint Regarding Sofa Sleeper Purchase and Customer Service Experience Dear Ashley Furniture, I am frustrated and disappointed with my recent attempt to buy a sofa sleeper. As a long-time customer of Ashley Furniture, I expected better service. I've spent thousands of dollars with Ashley. In this particular case, it was an urgent situation. On December 19, I began calling the Colton location. I wanted to buy and deliver a sofa sleeper for my cabin in Big Bear, California. I called several times during business hours. But, I couldn't reach anyone at the store. Instead, I was routed to Ashley's new AI call operator. It failed to assist me and transferred me to an overseas call center. The call center could not reach the Colton store either. They claimed to have emailed someone for call back. I never received a call back. I urgently needed this sofa sleeper for my vacation rental. It's fully booked for Christmas at over $2,000 a night. So, I resumed calling the next day, Friday, December 20. After hours of repeated attempts, I finally managed to reach a salesperson, Steven. He told me that, due to the holiday schedule, delivery to Big Bear would not be possible in time. It normally occurs every Saturday. Instead, he suggested I arrange a pickup from the warehouse. To facilitate this, I found a handyman willing to drive to Colton and transport the sofa to Big Bear. When I asked Steve if I could pay for the sofa over the phone to expedite the process, he said it was not allowed. I also could not order the sofa for pickup online. He assured me there were nine sofas in stock at the warehouse and, that ordering for pickup would not be an issue. I asked if I could buy one from another Ashley location closer to me. He said that would be OK. I told him I felt bad because he wouldn't be earning the commissions. I would've gladly ordered it over the phone with him if that was an option. Trusting this info, I drove to the San Marcos store to buy the sofa. I live in Carlsbad. The staff at the San Marcos location processed my purchase. They also gave me a phone number to arrange a pickup. After hours of trying to reach someone, I was told I could not pick up the sofa the next day. That's even though both the Colton and, San Marcos salespeople had assured me it was possible. I had made them aware of the urgency of my situation. The warehouse blamed the store for selling me the sofa without confirming pickup. The warehouse said they had sent the store an email letting them know next day pick up was not available. The San Marcos store showed me emails from the warehouse. They indicated only that same-day pickup was unavailable. There was no mention of next day pick up being unavailable. Neither side took blame for the miscommunication. I needed a sofa for my guests. I spent days trying to get it and had already paid. But, I was left without it. If I had been told that next-day pickup was not possible, I would not have bought it. I would not have wasted time trying to fix this issue. I must now find a solution for my guests. They expect a fully functional bed at the busiest, most expensive time of year. This whole experience has been unacceptable. I could not reach the Colton location, San Marcos or the warehouse by phone. Your staff and warehouse gave me conflicting information. Ashley Furniture's misrepresentation and customer service was atrocious. I request an explanation for this debacle. Also, please resolve it by improving communication between your stores and warehouses. Additionally, I would like to know what Ashley Furniture will do to make this right. The significant inconvenience and stress this situation caused was unacceptable. Thank you for your prompt attention to this matter. Sincerely, John Yakubik

Joyce was so kind for putting up with us for two hours! We walked the entire store at least four times and she was very knowledgeable about each piece we were interested in. Give this woman a raise!

What a pheasant shopping experience—due entirely to the wonderful salesperson, Robert Melendez. Thanks so much! We found just what we were looking for.

So nice to deal with an associate who really knew her store and stock making visit pleasure

Terrible customer service experience. Couch ordered and paid for, delivery date “delayed” with no new delivery date guaranteed. Do not purchase anything from this store, they will honor nothing!

Ashely has different levels of quality for furniture. Be sure to pay attention if you are looking for something sturdier or something less expensive. There is a big quality difference.

Joyce was friendly, knowledgeable and super helpful. We will definitely be working with her for our future furniture purchases.

Joseph is the man! He made it painless to buy my new bedroom set. Thanks for all your help Joseph!!!

Really appreciated being greeted at the door and asked what we were looking for, but not in a pressured kind of way. Lorna assisted us and showed us several options for the specific bed frame needs of our elderly relative. She was very friendly, professional, and knowledgeable about the beds that we looked at. She scheduled a delivery for us and took care to explain the warranty information, white glove installation service, and who to call if we had a problem. After experiencing frustration in trying to find the "right bed" frame both online and in other furniture stores, we were really pleased with how easy and smoothly our visit and purchase went at the Ashley, San Marcos store.

A clean well organized store with some interesting items to purchase. Our saleswoman was totally in touch throughout our purchase and even helped load our new items. Pretty flawless start to finish. Also cleanest rest rooms i experienced all holiday Weeks.

Great customer service!! Very nice people!!

Attentive and knowledgeable!

Friendly, knowledgeable, helpful. Great place to buy furniture!

Hi guys, l would appreciate honest clear answers when dealing with the sales people. I ask about the extended warranty answers around 200 when he new that size couch would be over 400. I ask about delivery time he said 10 days but when we got there it was over 30 days. On the phone they told us this week free delivery never mentioned you had to buy the extended warranty. We understand you want to get us in the store but please don't try to trick us. It makes you look bad. This is the top reason why all our friends by on thr internet . To be honest we would have purchased it from the internet but they were out of stock. You got lucky this time

Just purchased recliners at Ashley furniture in San Marcos. Great selection and no high pressure sales - just super helpful sales associates. Thanks for your help, Rick! Can’t wait for the furniture to arrive!

Robert Melendez was the person who helped us buy our couches among other things he was amazing very attentive, very patient and kind with us when we were making our choices. Would definitely be buying from him again.

Joseph was extremely patient with me and my inability to make a decision between several options. He did not pressure me but he did provide me with the information I needed to make a choice.

I just want to express gratitude to Lorna. She was an amazing sales associate and helped us find the perfect bedroom set for our home.

Everyone was very helpful! Ashley - San Marcos is highly recommended! Thank you!

The salesman “Tom” was very nice and answered all my questions! Went to 3 other nearby furniture stores and ended up back at Ashley! Love my new sofa and swivel chairs❤️

Lorna was very efficient and listened to what I wanted and took me right to the dinner table that fit my needs. Very helpful and knowledgeable.

We had a very positive experience! Lorna helped us out! Lots of great options for good prices.

Robert Melendez was amazing! He didn't talk us into anything just showed us what we wanted!

Robert was great to work with. Thanks Kathy

Good experience at San Marcos store with Joseph. He was professional, knowledgeable and helpful. I completed my purchase with items from the store and online.

We were greeted by Lorna who introduced herself, asked what we were looking fo, explained the layout & indicated we should look around & let her know if we had questions. Once we let her know what we were looking for, she took us over to the bedding section. A brief rundown was provided & she asked if we had questions. Lorna was extremely helpful pointing out what we should check on our current bed. She quickly showed us options on her tablet. We also looked at sofas and chairs. Once again Lorna was quick to provide options and additional information. The last thing we looked at was dining sets. She looked at the styles we were attracted to and pointed out similar options. She is a fabulous sales associate; very helpful without being pushy. We will deal with her again.

The sales rep Robert was very helpful and efficient.

I had a great experience at Ashley. They were friendly and polite. The manager went out of his way to accommodate me in terms of getting exactly what I needed plus arranging the shipping.

Great service and assistance from Marco. He helped us find what we wanted and helped us all the way through our order process. Good selection of furniture.

Update: over a month later. Same issues. 3 delivery appointments but still no actual product or attempt. Filed a claim with BBB. Absolutely ridiculous how this company operates. Local "managers" actually do nothing to help. Just repeat the same thing over and over. They always tell me their boss is not available. I ask them to have him call me to resolve, nothing! Shows you how much they care after you pay them. Stay away if possible. Going on 6 or so weeks of trying to get a warranty claim for delivered damaged products. Not to mention sales will say anything to sell us the couch then to find out on delivery that's not correct information. Talked to 3 store managers, overseas call center, and onsite technician that they had to and keep wanting to send out 2 more times. Nightmare for two couches that seemed to have cuts from box knives on delivery when unboxed. I tried calling the sales guy but the number on his card goes to the call center. Horrible that it's so hard to talk with someone locally. Almost drove all the way down there until I had to ask over and over again to get the local number to talk with the store. That in itself was an ordeal. They keep wanting to send the onsite technician to confirm the cuts despite sending photos. And on top of that they are still asking for photos even though they are already attached to the case. Now after 3 or so delivery attempts to give warranty replacement they still continue to only want to deliver part of a modular couch. ?? I want a full couch and warranty claim, not just part of it. Can't seem to get the sofa arms warrantied for some reason. Just going to return everything at this point, which BTW said after the fact No Returns. Just going to have the credit card deal with them now since all of the 12+ times I've talked to folks they tell me it's resolved this time. Including local store managers. How is Ashley staying in business? Response: I think that email is a black hole. No response from anyone! Just reinforces my review

Andres was a perfect salesman. I told my price range for living room and dining room furniture for a vacation home. He helped me in short order to purchase the items I needed.

Helpful staff. Great prices. Great selection.

Go and ask for Rick. Not pushy and really informative and knowledgeable about all the products. Made everything super easy for my wife and I!

Andres was super helpful and knowledgable. Great furniture and accessories.

The sir who helped us (John) was very kind and sweet. We had a great experience at the store.

Great service and extremely patient. Andres from the SM Ashley’s location was so kind and helpful. Asked all the right questions in regards to our current sleeping habits and what we were looking for in a mattress. I definitely recommend him if anyone is looking for the right mattress, he knows his stuff!

Andres in San Marcos spent a lot of time working with us to fund the right mattress, so we can sleep good at night. Super awesome experience, worked patiently even though we were hesitant, didn't push at all.

John was very helpful. Sadly, the desk I wanted wasn't in the showroom so I bought it just from the picture on the website. Luckily, they had it in the warehouse so it will be delivered in 5 days. I paid for delivery, assembly, & clean up. I'm hoping it will be 5 stars.

Andres was very nice and gave just the right amount of help and wasn’t pushy.

No sales pitch or hassle with Andres, got us in and out no problem.

Andres was very helpful, I was looking for a bed frame and patio furniture and he showed me items in store. Thank you Andres!

Andres was very professional and helpful. Great experience

I am so happy with the customer service. John really helped us. Thank you.

Beautiful, modern and practical. Great upgrade and update to our home! Love it!

Rick was amazing! My husband and I walked in and he showed us exactly what we wanted. We ended up walking out of here with what we wanted, and he hooked it up with a sweet deal! It only took 30 minutes. Definitely recommend!

Rick was very helpful, made sure we got what we needed and answered all of our questions! Definitely recommend!

Good experience

Overall a good experience. The only issue was having my old mattress picked up. The salesman simply said it would be taken away but the delivery driver insisted it be wrapped in plastic for pickup - something not mentioned to me at time of purchase. Creativity saved the day; we used the wrap from the new mattress and away it went.

Friendly and knowledge service! Got. Great deal on high quality furniture. Will be coming back again!

Nice people. Helpful.

I had such a pleasant experience at Ashley. No pressure, no upsale and all of my questions were answered. Thankyou

Good

Excellent service by Robert. Great deal on a 3 piece couch, love seat and chair. Definitely the place to shop for your furniture needs.

The store sales associate Tommy was great! Very knowledgeable and helpful. The delivery team was also fantastic, no issues. We are enjoying our couches and happy with the purchase.

Ashley is the best in town. My bed had a chip in the wood and Ashley sent a repair man the next day to fix the area and he did fixed it so well you can’t even tell it was ever broken.

Took a looonnngggg time, but finally decided on an amazing couch! Thanks for being so patient and helpful Andres 😊

I am very disappointed for the woman who helped us, she had a very bad attitude

Andreas was great, patient and helpful

Excellent customer service

We bought a new kitchen table/chairs. They had a good variety and we found the perfect one. So easy and at a good price.

I ordered a dining room table, chairs, server on August 17th 2024. Today is November 3rd 2024. The salesperson verbally said the server was on back order but would be delivered in about 6 weeks. The delivery date for the server keeps slipping. Now it is approaching 3 months and I have no idea when it's going to be delivered.

Even though there was some confusion over the couch delivery components, our salesperson,Robert, was very accommodating in immediately correcting the issue. The delivery team, Caesar, was very pleasant and made sure we were satisfied with the couch before they left.

Excellent customer service, good quality product

I am an empathetic person who doesn't write negative reviews unless they are truly warranted. If I could give the San Marcos location zero stars, I would. Be advised this location DOES NOT accept any returns and their customer service is horrific. Unfortunately, the day we purchased furniture the sales associate did not bother to inform us they do not accept any returns-even when I asked the sales associate if accessories were returnable, they did not bother to tell me that nothing was returnable. When I called the store to inform them I wanted to return a sofa because the fit in our home would present a safety hazard, I was told my request would need manager approval. I wrongly presumed the manager would easily approve my request- nope! I made my return request on November 18. I was largely ignored or put off by the Customer Service team until January 6 when they ultimately denied my return. Even though I feel a store should inform a buyer of a zero return policy, I attempted to compromise and offered to pay a restocking fee or accept store credit. But nope. The flat out denied my return after stringing me along and communicating poorly for two months. I am so dissatisfied that I will never purchase from any Ashley Furniture again.

My in-store experience was very positive. After touching bases with me, I was left alone to look and think about what I wanted. The purchase and delivery experience was positive as well. I appreciate Ashley and will be a returning customer when the time comes.

Very helpful staff, good quality furniture at reasonable prices. Great selection.

Wanna give a special Thank you! to our Sales Advisor Rick Riffle he was very knowledgeable on product, very patient, great customer service. Thank you!

Joyce is a rockstar! I came in needing to look at a few different bedroom sets and she was extremely helpful in answering questions and helping me make a great choice. I couldn’t be happier!

Robert made our experience smooth and easy, and was extremely pleasant throughout our visit. He helped my husband and I pick out the perfect couch, and we got a great deal as it was on sale. The delivery of our couch was prompt. We are so happy with our experience and our purchase and would return for any future needs.

Rick made our sectional shopping easy! He was so patient and professional. He took the time to show us furniture that might work for our space. Less than one hour and we were out the door as satisfied customer with a sectional couch I absolutely love!

Love the furniture but the experience has been less than desirable. People are friendly too. We had left the store after purchasing many items. Bed, dresser, sofa, kitchen tables set etc. A few days later we find out that some items are not available or in stock. So we get refunded by they over paid us. Had to go and approve charges again for having too much refunded. They also were going to deliver to the wrong address. Lucky we caught the mistake. Ended up taking over 2 months to get the furniture. Wife and I sleeping on a blow up mattress for that time was not ideal.

Great selection and pricing. Sales representative was very professional; friendly and helpful with selection of our recliner and sofa.

I love my sofa from Ashley. The fabric is a thick velour (soft and cuddly), and the cushions are feather-stuffed (also soft and cuddly, but not too soft). This couch is so comfy, that I often fall asleep on it, more comfy than my bed, which is an excellent mattress. The reviews were mixed in terms of durability, so I cover it with a sheet or blanket when I lay on it just in case. Initially, there was an issue with the promised delivery date being moved out a couple times, which is the reason for 4 stars vs 5.

Rick was super patient and informative with my purchase of a new dining room table for my family. Looking forward to delivery day!

Joyce Novak helped us picked all the furniture we needed and she had an amazing fun personality . Great service also .

Nice dining table. Good price, fast delivery, and setup.

Joyce was very friendly and extremely helpful. She didn’t try to sell us anything we didn’t want and she was very sweet. We will definitely come here and buy from her again!

John Polese was amazing. He helped us find things we needed and was patient. We couldn’t have found what we wanted without his insight.

I didn't end up making a purchase on my last visit, but I decided to write a review anyway because Robert was such a delight. He greeted me with a smile as soon as I walked in, and asked all the right questions to help my get started on my furniture search. As I browsed he occasionally checked in to answer my questions and was attentive without being overbearing. I very much appreciated his rational approach in terms of product recommendations, and it never felt like he was trying to upsell me on something that I didn't need. Thank you again for your assistance, Robert! Overall it was a great experience, and the store carries some beautiful and comfortable pieces, although slightly out of my budget at the moment. I would definitely consider coming back to Ashley in the future!

Don’t buy the extended warranty from Ashley. Actually, don’t even purchase anything from them! They claim that you are able to get your furniture fixed or replaced if damage occurs. However, my recliner stop reclining and I had a year left on the extended warranty. I called to schedule a repair (that took 3 weeks). The technician came over and said he needed to order a part. Then a few weeks later, I got an email letting me know that I am getting a credit for $184. I paid $580 (the couch was discounted from $1900 since I bought the set). I asked why only $184, they claimed that because it was discounted and they received the full amount of refund but I o my get $184 because the store gets the rest! I don’t get a choice on how this playes out. So don’t fall for this BS that Ashley is selling. I will never buy from these crooks ever again! I hope you go out of business for lying to your customers! Update 10-04-2024: It has been three days since I posted and I have not had anyone reach out to me after they replied to have me provide more information. I sent the email as they suggested and nothing! I have requested assistance to my original issue back in May of this year! That’s what I mean about poor customer service! Update 10-09-2024: got a phone call confirming that I am only getting $184 dollars and that it shows up in their system as the amount that I paid! While I was explaining to the person from the customer service line, he put me on hold for no reason while I was in mid sentence, and that got me upset. Then he said he “accidentally” put me on hold. I told him that he is wrong and that I didn’t pay that amount, I paid $580! Then he said that I need to call Ashley Furniture (the store) to figure out what I paid! Even though I have the invoice of what I paid in front of me! So I hung up and I gave up on Ashley! Hey, if you all want to deal with this nonsense like i did…keep shopping and supporting this crappy company! Otherwise, don’t waste your time and buy into their nonsense and empty promises! Still waiting for a call from the store manager! Lol yeah right!

Was out shopping for a couch, & thanks to Slick Rick we picked out just the one I was searching for. He helped us throughout the whole process better than Mor & Jerome's that's for sure!

Joyce Novak at the Ashley's Homestore in San Marcos is an excellent sales person. Very helpful and courteous. She provided the information we needed to make a purchase that we are very happy with. Ask for her. She's great.

AVOID THIS STORE: WARNING: ALL SALES ARE FINAL the moment you buy. Had I known this I would never have bought a mattress here. Go to another store where they offer some form of sleep or comfort guarantee. This Ashley is independently owned and they DO NOT tell you that EVERYTHING, including furniture and mattresses, is FINAL SALE. Only AFTER they hand you a copy of your signed sales contract and you go find the fine print on your own do you discover this fact. You have no recourse unless there is a manufacturer defect. I will never shop here again.

Enjoyed our shopping experience with Rick. He was so helpful, courtesy and very accommodating our furniture needs. He was so great that we also at the last minute came out with a rug! Thank you Rick and Ashley Furniture 😄

Big shout out to Kimberly for going above and beyond for me, she spent a ton of time helping me get a piece I was missing. She took the time to review all the product details and my endless questions - super professional. I wish I could work with someone as dedicated and hard working as she is! Thank you Kimberly.

Please ask for Miss joyce, she is so amazing and made me and my family feel comfortable and welcome! She is also patient! We are purchasing this piece at Ashley’s *

I’m so happy with my purchase, the lady who help us was so nice and she make sure to help us find the right couches and explained it everything that we needed to know about the couches , 100% recommended buy here at Ashley and look for Joyce Novak she help me a lot!

Joyce is the BEST. She’s fair, pleasant, helpful, and very smart. We had a great experience, she made getting furniture during a move a breeze!

Hello all. I had an amazing experience with Joyce Novak. She is amazing. she made the experience super easy and was zero pressure. All the other employees are sharks.

Great furniture quality and delivery. Thank you

Joyce was very helpful in our selection of furniture. We really appreciated her relaxed, no pressure approach to customer service. A wonderful experience!

Rene Castro and Kim Davis were amazing, kind, friendly and funny

Rick was so easy to work with! Very kind and did not pressure us at all. Great salesman!

he was very helpful! yay i got my dresser and more!

Joyce made buying a new couch smooth and enjoyable!

I had an outstanding experience working with Joyce Novak at Ashley’s Furniture. From the moment I walked in, Joyce's friendliness and professionalism made me feel welcome. She was incredibly knowledgeable about the products and took the time to understand my needs, offering insightful recommendations without any pressure. Her attentive and personable approach made the entire process smooth and enjoyable. Joyce is truly an asset to the team and a joy to work with. I highly recommend her to anyone in need of furniture guidance.

Joyce was fantastic! Great service! They really care.

Very helpful! Answered all our inquiries... good job Rick

Thanks Rick!

Rick was very helpful in showing me various furniture.

Rick was very professional and helpful. We appreciate his honesty and will definitely shop here again.

Don't by the Warranties they are scam here!!! High way robbery here!!! They sell crappie cheep furniture that sell high prices and one try using the warranty from your furniture broken they will not help you. They bunch off liers!!!!!!!!!!! Never got your email from the owner

*edited review* The store eventually resolved my issue. I am grateful. My relationship with this store started five years ago. Newly married and at the time deployed to New Zealand for training my wife went to this store. We had decided on a full bedroom set as the start to building our life together. First we purchased the bedroom set while I was out of the country, it was delivered and set up which was amazing because I wasn't home to help, and a couch later after we received orders to Okinawa, Japan for three years. This set served us well through a move across the world and life in a different country. Upon return we purchased our first house and it was time to upgrade. We moved the old set into the guest room and went back to the store that helped keep us comfortable through our journeys. We picked a new bedroom set and king bed. Well keeping in mind we just bought a house we weren't able to cover the finance with just one of our accounts so we split the order. We were promised 60months no interest. Sadly the complete furniture set did not fit in our room so we had to cancel the dressers, but we kept the bed. After 6 months I realized that a mistake had been made. My account suddenly began accruing interest and 6 months of interest suddenly all hit at once. My account also had the bulk of the purchase on it. I quickly went into the store and the Store manager remembering me admitted to the mistake and created a a case telling me it would be handled. Being patient I waited months before I returned as nothing had been fixed. At this point I was gaslit by the store for signing a contract that wasn't completely explained to me unlike my wife, as we were separated for the signing, and told I should have understood the fine print coded message underneath my signature meant I was getting 6M instead of agreed upon 60M. (Provided in picture below) After driving to the store on two separate occasions and being promised by the store manager it would be fixed. Calling multiple times and being promised a call back only to wait days and have to call back multiple times, I am told nothing can be done, because my signature is on the contract. After years of being a loyal customer to this store to be treated like this is disheartening beyond belief. I will never shop at another Ashley Furniture again and I make sure to inform my fellow service members to shop elsewhere whenever possible.

Rick was incredibly helpful, knowledgable, and patient during our visit. Will be coming back in the future!

Nice furniture, but don’t buy a mattress from here without seeing if the furniture you purchase thru Ashley voids the warranty because to attempt to get it fixed will make your head spin. We purchased a Tempurpedic mattress from this Ashley furniture. For those who don’t know Tempurpedic has one of the best mattress warranties in the world with a 25 year warranty. Unfortunately Ashley sold us a box spring that voids the warranty with them the second we step out the front door. When we tried to take care of this at the store they gave us the run around for over a month already (still not solved or in the works to be solved) Have fun dealing with warranty issues and be careful of the small print! In fact, JUST GO NEXT DOOR TO MOR FURNITURE they have better prices, customer service and if you have an issue they fix it quickly and don’t give you the run around! Customer service matters as much as quality of product otherwise you’re just left with a nice product that better not have any issues in the future. Good Luck! 🤬🤬🤬🤬 UPDATE Ashley responded that the matter was taken care of, but I wouldn’t have taken the time to make this review if that were true. They initially said they were sending someone to look at the mattress, the day came and they never came to review it. When we called they said no one made the appointment even though that is what we were told. We called and were passed around till we were told to go into the store we bought it from, only to be told to go back and call the place we first called to set up the appointment. No, no sir, we were not helped in any form of a timely manner. We are almost 3-4 weeks of trying to get this taken care of and still we are jumping thru hoops. My $2,000 mattress sinks with no one on it, all because you sold us a mattress box spring that voids the manufacturer warranty right after we walked out the door with it! If I could give you zero stars and a video highlighting my back pain because of this mattress, I would!

Fantastic customer service she was patient, polite and listen to what kind of product I was looking for. I am so happy with my coffee table. From the selection, friendly sales team and delivery people who were punctual 10/10 home run!

Very nice experience for my daughter's and son in-law buying their first dining table. Rick was attentive, yet gave enough room to not feel pushed or pressured on what to buy. He walked the entire showroom with us giving us a variety of options to choose from.

Visited Ashley Furniture for the first time. Was greeted by the nicest gentleman, Rick. He was so helpful in making this experience for us so easy and convenient. We’re so happy with all of our selections, living room and two bedrooms will look amazing! Thank you Rick for taking such great care of us today. We’ll be back for sure!!!

Rick is the best salesman ever!

Rick was great and knowledgeable. He was patient and understanding and listened to what we were saying we needed. He wasn’t pushy at all and made our purchasing experience easy. Thank you Rick!

Kyle was super helpful and knowledgeable. We had time to browse without feeling rushed. Purchasing was fast and easy. We got a great deal on an awesome couch. Thanks Kyle!

Joice's a wonderful person and help me get you this thing fast

Rick was very helpful. I met him and he was kind and showed us around to choose a couch. Upon shopping around I returned and met with Rick and made my purchase. super easy process, cant wait for my couch to be delivered!

Ashley Furniture had a wide variety of choices at very reasonable prices. My salesman (Richard) was very helpful and efficient.

Joyce Novak from San Marcos was knowledgeable, professional, fun and happy to assist. Great experience! I'll be back.

Walked in looking for a couch and the service was awesome and walked out a new couch owner

Amoungst all the couch hunting Ashley's was the best priced for what we got. Rick was helpful and insightful.

I am satisfied with my purchase today. Richard was so helpful, very friendly and patient. Overall it was a great experience 😊

Bought a beautiful patio dining set and cabinet. Dealt with Richard the manager! Awesome guy. Love Ashley Furniture! Thank you!

Joyce was extremely helpful with our furniture search and more than happy to assist us in figuring out what we wanted the most. All around great service.

Joyce N. Was amazing. Made us feel comfortable and made the financing part easy. She already had answers for me and my wife before I even asked. Love her energy!

We had a terrific shopping experience today with John Polese. We were shopping for a dining room table and ended up purchasing two bedroom suites packages. While my husband and I were indecisive, he remained professional and patient. John was such a gem and I'd return just to work with him again.

We had JP and he was absolutely wonderful to work with!!!

I’m so excited that I found a perfect desk and wall unit for my office today at Ashley furniture! My salesman Rick in San Marcos was super helpful and I will definitely be back to see him for more furniture!

Had a great experience with customer service. I went in early in the morning and shopped around. I had a young gentlemen greet me. When I returned in the afternoon, Joyce assisted me and did her best to provide a 10% discount on my couch with the stars and stripes program. I was a bit disappointed to hear that they could to provide more, as it seemed they could when I first talked to the store. Either way, Joyce was very communicative and helpful and I appreciated working with her. She as great to chat with and I loved her opinion. Thank you!

My fiancé and I were greeted by Rick. He was welcoming and gave us the space we need as we browsed around. We ended up purchasing a Sofa with a chase.

Rock was super easy to talk to and really listened to what we wanted. Definitely recommend!

I always have a great experience when I shop at Ashley Furniture! Richards customer service is exemplary and always goes above and beyond!

Joyce was great, helped tremendously and made the experience quick and easy.

Rick was awesome, super attentive, knowledgeable and friendly! Overall great experience!

Very friendly staff

Joyce Novak is the best!! She was so helpful and kind with my mom. I highly recommend her.

Pleasant and helpful staff. Lenor was great ! Thank you

Thank you Rick for helping us find our dream couch and being patient with first time couch buyers!!!

Richard was great!

Super easy, not harassed by sales people, but when we asked for help Richard was quick to help and placed no pressure on us

Rick is great. Thank you for your help.

Joyce did amazing in helping my Husband and I finding a sectional for our first home. We enjoyed our experience and will come back for anything else we might need in the future.

Thanks Rick!

Rick made the process of finding and buying a new couch easy and comfortable. Pun intended, just like I intend to go back to Ashley for more furniture in the future.

Rick was incredibly nice and very knowledgeable. He helped us find exactly what we needed for our home. Thank you Sir.

Friendly service with some good options. We had a very good experience!

My wife and I had a wonderful visit at Ashley Stores. We were so pleased with the sales lady Lorna. After we found just what we were looking for, Lorna helped and treated us like royalty. Thank you Lorna and Ashley Store. We can hardly wait for the delivery.

I kind of knew what I wanted and Richard helped me. He knew exactly where to find it and was very helpful during the purchase. A really nice guy. The store was very clean.

We found a beautiful rug at a fair price

Richard, the salesman was great. Very helpful and professional. An enjoyable experience

We got extra special attention from Joyce and she was very pleasant and easy to deal with. Just found our friends also purchased couches from Ashley so I think we made a good decision. This was the fourth and last store we shopped in.

It was great. I got just what I needed. The salespeople were great.

Richard B was amazingly helpful! We came in with some ideas but mostly needed to wander and he was so patient and gave us the space to think and very responsive and communicative while dealing with other customers! We never felt ignored and ended up walking out with exactly what we needed!

Lorna was very helpful, pleasant and didn't bug us while shopping. A good shopping experience.

Found a great new living room set. Tommy was very helpful, and gave a great customer experience.

Rick was very friendly and helpful!

Joyce was awesome & helped me find exactly what i needed

Rick ! You are amazing 🤩 thank you for assisting us on our search for a new sectional! It was an easy process and an amazing deal !

Purchased a couch at the San Marcos location. Rick was very helpful! Grateful for the ease of purchasing.

Missing item in package divert. Store pesonnel very helpful (front desk and management were awesome. Polite and with a smile!

Joyce was amazing. Made my purchase easy. Will definitely return

Great experience. Had the pleasure to work with Rick on my order. Recommend Rick!! He was great and super helpful. Will use Rick for all future Ashley furniture purchases.

Joyce was extremely kind to our family. She was extremely supportive throughout our decision making process. At no point was she dismissive or overbearing and was happy to help us stay within budget while also getting all we needed. We have worked with Joyce multiple times now and each experience is pleasant. We look forward to working with her again in the future.

My husband and I experienced excellent service from Rick!!!

Joyce was very patient, thorough and great suggestions

Had a nice experience at Ashley Furniture store. John our Ashley team member was very helpful and was, how do I put this, very not pushy. He took his time with us and we ended up getting the couch we wanted. It was a Mother's Day present so it was important to get just what my Wife wanted. We found it at Ashley, and you should to and find that special new piece of furniture there as well. Say hi and thank you to John for us. :)

Joyce Novak was very patient and kind sales associate. We are grateful for her help with our purchase. She is an asset to your store.

Joyce, was a great help. Made everything super easy to get. Thank you for all your help Joyce 😊

Rick was an amazing guide! Made sure we felt comfortable the whole time and gave us the best options possible. Very sweet man, ask for him if you come in! kimberly and mila were amazing receptionist and helped with our technical difficulties, making us feel comfortable. will definitely be coming back to this store for future shipping!

I had a pleasant experience with Ashley furniture. Especially working with Kyle. Kyle made the experience very pleasant for the customer. The delivery was really fast, within the week of purchase. The delivery and installation was really easy, and fast. I really love my new couch, and the mattress is very comfortable! I couldn’t be happier. Thanks so much :)

Thank you Rick for helping me find the best pillow top mattress and bed frame to go with it locally in San Marcos! With Ashley’s best prices and trying it out in the store, I was ready to purchase right away. Both Richard and Rick made the process easy and assisted with a rapid delivery date. Excited to come back and pick up more great deals!

Loved the help from Curtis! Right away he was able to help us find exactly what we needed

We were fortunate to work with Joyce N. today. She was so friendly and helpful, and truly the reason for our purchase at Ashley's. The furniture she patiently worked with us to find, was exactly what we were looking for. Can't say enough about our experience today and look forward to the delivery. I encourage you to shop Ashley's furniture, and to enjoy the experience, I recommend you ask for Joyce to assist with finding the right pieces!

Joyce was great. Very sweet and helpful. Loving her checking back with us while we wait and double checking that our items are correct.

Very helpful they helped us find everything we needed

Rick

Had a nice and easy time at this store. Robert helped me and my brother all throughout our shopping. Ended up getting for a good price which i’m very happy with! Gracias Robert🤙

Robert was very helpful and informative.

Excellent service and communications. Thank you , Mrs Joyce!

Joyce was so kind and patient in helping me find the right furniture for my first apartment. She gave such great advice on how to match and color coordinate furniture. Thank you again Joyce! You made it a great experience as a first time buyer :)

Joyce was absolutely amazing. She was so sweet and tentative to us and made us feel like family!!

Rick is an outstanding person and he was so nice to work with. I appreciate his patience and walked us through all of our questions. He stayed very late with us as it was a big purchase and he definitely went out of his way to show us all the details regarding our new couches.

5-star rating for a smooth and easy sales process. Curtis was very helpful and not pushy. He helped us pick out the right bedroom set and sectional for our new house.

Joyce was extremely helpful and nice!

John helped my boyfriend and I pick our first dining set for our new apartment. He was very professional and informative. We will definitely have him help us again!

Rick was very helpful and patient with my wife and I. He answered all of our questions. We highly recommend this store.

Joyce was a pleasure to deal with. She was patient, thorough and knowledgeable about the products. Highly recommend.

I came in late on a Tuesday right after I got off work (approximately an hour before closing) and Joyce was so kind and friendly to assist me in looking for a new mattress! I did some research of what mattress my boyfriend and I were looking for prior and we came in to really lay down and make up our minds on which bed fit us best. We made our purchase in an hour on a new Purple mattress with ease and great service! Thank you Joyce Novak for making our experience excellent!

Rick was super nice and helpful. We are happy with our new sofas 🛋

Great Customer service from Joyce and Richard. Both were super friendly and helpful!

We were advised of discount by e mail. But the store wouldn’t allow it without application for new credit card. Not happy

Curtis was very friendly and showed me all the ins and outs of the store! Very much appreciate his hospitality.

I am giving this 5 star rating to Rick, a nice and well behaved person. We find the product we were looking for and the reason we purchased from this store was not the price but professional behavior and customer service.

They had lots of modern, utilitarian furniture. Very useful couches with charging ports. The tables double as a storage unit as well as pulled out to be an elevated table.

Amazing experience With Joyce at Ashley in San Marcos!! She is amazing , patient, knowledgeable and a wonderful asset! I will be back to purchase more and I will be sending all my friends here !!

Fun!!

My husband and I had a great first time experience at Ashley’s! We just moved into a new home with no furniture but a bed. We have been looking for months for the rest of our furniture and ended up buying a couch, dining table and outdoor set thanks to John’s (JP’s) help! He was great! He was able to answer all of our questions, was patient with us trying the different furniture, was receptive to our comments and opinions and gave us enough space and time to make our decision in between pieces. We truly appreciate John’s help in helping us build our home! Thank you for a great experience!!

Ask for John (JP). He was very helpful! Perfect balance of assisting us and giving my wife and I space to discuss our thoughts. He was very informative and took our feedback to direct us toward the right choices. Highly recommend!

Really fun! My first experience making a micro-bouquet.

Great presentation and very interesting. Great job!

Rick was very helpful! Great customer service.

Good, but collection can be improved.

Smelled burning smell from the lit cupholders on loveseat recliner. We had purchased 5 year protection plan so called store to get repair. We were then told there is a recall for this particular item and that it has caused fires! Recommended we unplug it until technician can come out to repair. Ashley never notified us of this recall from June of 2023. What if our house had burned down or someone got injured? Technician has replaced cupholder but but lights still not operating properly. We are uncomfortable having this item in our home and have repeatedly tried reaching out to store for a credit on item to replace this potentially dangerous item but haven't been able to get a response. We're told the manager is the only one that can make that decision. What's the point of the 5 year protection plan? And why is the manager conveniently never available to talk with to get this complaint resolved?

Andres was attentive and very knowledgeable. As soon as I walked through the doors he greeted me and asked what I was looking for. He pointed me in the right direction, answered all of my questions and helped me find what I was looking for. I was super happy with my purchase and the service received.

Very good customer service

Great experience at Ashley’s Furniture in San Marcos. Andres was welcoming and easy to talk to. He helped our family purchase furniture for our home. Thank you 😊

Curtis was amazing!! Thank you so much Curtis we appreciate the help, great customer service! Also very helpful 😊

We are so thrilled to walk out with a full set of living room furniture at such a great price! Thank you, Curtis!!

My wife and I spent an afternoon shopping for Lift assist chairs. Our salesperson "Andres" was very pleasant, courteous, and knowledgeable. We ended up making a purchase from Ashley.

We had the pleasure to work with Kurtis and Andres and had a great experience both of them! They’re professional, full of knowledge, and put absolutely no sales pressure on you when answering questions! After going to 2 other furniture stores I can truthfully say that Ashley’s the winner! And their customer service is unmatched. Thank you!

Andres was super helpful and took his time to help us find a mattress right for us.

Extremely professional and knowledgeable. Didn’t bother us while we looked

Ms. Joyce was delightful. She allowed me time to take in the floor inventory and passed her card. Found me at a crossroad between styles and we eventually found my new couch.

(Translated by Google) The person who helped me named Andrés was very fast and kind and very good articles. (Original) Muy rápido y amable la persona que me ayudo llamado Andrés y muy buenos artículos

Renee and Mila were soo helpful! We weren’t planning on going in to the store but we found the perfect couch for us and was discounted so much! They were good salesman and not annoying. They never kept following us around!

Great service! Walked in and was assisted right away by Kyle. The store didn’t have what I needed, Kyle then showed me some online options. Found what I needed and made the order. I was in and out within 30 minutes

I had a pleasant shopping experience at Ashley Furniture! The customer service was excellent! When you go, ask for Rick Ripple! He was very professional, not pushy and very accommodating.

Great customer service.

We went to Ashley at San Marcos, Rene is very helpful and knowledgeable! 👍🏼

Literally the best experience we’ve had furniture shopping. Seamless, quick, friendly and efficient. 10/10. A complete 180 from the experience we had at the Murrieta location. Tommy and Mina are who assisted us.

I had a wonderful shopping experience with my Sales Rep Joyce! She’s very friendly and made me feel at ease during the sales experience.

Joyce was great

The attention in the store is very good, especially from Andrés Ruiz, very patient. I have done his job very well.

Kyle was such a wonderful sale person. I went today and yesterday and he was such a help. Thank you!

Rene Castro is an excellent salesperson… he was very professional and knowledgeable and answered all my questions …

Joyce was extremely friendly and helpful with all our needs. We definitely recommend her for your purchases. GREAT EXPERIENCE!!!!!

Robert and Andre were so pleasant and helpful. We appreciated Andre’s guidance in converting my son’s room from a little kid to teenager room. Thank you Ashley furniture team!

the very attentive and kind saleswoman joyce Novak

We had a great experience at Ashley's in San Marcos! We met Andres on 2 different visits in the store. Very personable and knowledgeable about the products. He was not salesy like a lot of furniture sales people. On our 2nd visit we knew we wanted the couch that we had viewed the prior week. On top of Andres, we also interacted with Richard the store manager and he was super friendly and helpful, along with Joyce as well. She was walking around and was very friendly. Ashley's would be my first stop again in the future when looking for new furniture.

Brought our 94 year old parents in for a love seat. Left with a love seat and a couch that they both love! Norma was great! Thanks for the suggestions also!!

Andres at Ashley spent many hours helping us with our furniture purchase. He is knowledgeable and friendly. He was so patient with our indecisiveness. I highly recommended.

Joyce was helpful and very pleasant. Great sales representative. Give her a raise!

Knew exactly what I wanted and Ken was quick to oblige, to check availability, to write the order & to arrange delivery. In & out in 15 mins. What a showroom! Glad I knew what I wanted for I might still be there.

John helped my mother and I buy a new sofa and love seat and also a beautiful Sealy bed! He was so great to work with!

Rene was so helpful! Greeted us as soon as we got in the store asked what we needed and took us straight to it gave us our options and was very knowledgeable very helpful and very friendly! We have been putting out coming to Ashley’s because we thought it would be so time consuming but Rene made the process quick simple and easy very happy with the customer service he gave us and with our visit and our purchase

My salesperson was Joyce and she was wonderful. Thank you Joyce!❤️

Awesome location, Andres helped us out and was super cool. Wasn't pushy at all and let us look around without hovering over us. He seemed genuine in our questions and we ended up buying a television entertainment system when we originally came in for a toddler bed!

I love shopping at Ashley! Everything is well designed and displayed. Beautifully made as well. Joyce walked us through the store and helped us find just what we wanted! Thank you!

Best location, excellent service and staff. Joyce is such a wonderful sales representative. Very patient and knowledgeable. I bought my bedroom set with her that same day and came back the following day to buy my mattress. Cynthia also was very patient to submit my order to honor my requested deliver date..Both went above and beyond. Thank you.

I love the products and helpfulness of the sales people at this store. Though the delivery process & delivery team in the past has been difficult to deal with, they now have an option to ship the furniture by FedEx for free which I was excited about. It arrived in one day which was great & the salesperson was so kind when I texted thinking it was a mistake at first. I love the table that now matches the bed that I bought from Ashley last year.

Andres gave great customer service and was very helpful with our purchase!

Andres was super helpful during my trip to Ashley’s Furniture! Thank you so much!

René is the best helped us get a great deal on some couch’s !

Roberto Melendez was extremely helpful with our furniture buying process the minute we stepped in to Ashley’s furniture store. We originally went in for a dresser for our bedroom and came out buying a whole new bedroom set for our daughter’s room as well for a great price that we couldn’t turn down.

Hands down, worst customer service I have ever received. I bought a dresser/nightstand set at the end of Jan, paid extra to deliver to my apt. Dresser came, was damaged, paint chipping off, looks like the dresser edge got smashed in. I let them know immediately, they said I would get a replacement, and I would hear back in 72 hours. Its been weeks. If I could explain how many times I have contacted them - by phone, by email, even by their chat feature. Its unbelievable the amount of time I've spent on this. Every time the story changes, its "oh someone can replace just the top of the dresser!" (no one ever calls/shows up), "oh it cannot be replaced, we will get you a new one, you will hear soon!" (no one ever calls). I will never walk into this store again in my life and I would invite others not to as well - its all fine when everything goes right, but when things go wrong, these are absolutely the worst people to buy from. EDIT: After viewing Ashley Furniture's response (below): I responded to their email over 4 days ago with the issue with the damaged dresser and asking for help. Absolutely no response at all. I will be disputing the charge on my credit card. I would strongly prefer to have a nice, undamaged dresser instead, but clearly that isn't going to happen here.

Originally left a great review for smooth sales process. Editing now if I could leave a negative star I would. Dresser came damaged (their delivery protocol they just dropped it off and didn't open the box since we didn't pay extra for assembly). I opened the box right after they left and found the damage. Called immediately on 2/1 and spoke to different people all with different answers. Latest is that we wait 7 - 10 business days from 2/9 for a replacement part, and then schedule to replace. Original person said they can't do that for this piece. BTW, DO NOT fall for getting a store line of credit for a 5% discount. You will not be able to dispute a charge and your credit score takes a hit!

Solid experience, gave good, clear, concise answers to all questions I had. and made sure to explain all the paperwork/process before buying or signing anything.

Very very nice and friendly. Robert (Bobert) did great.

Robert Melendez was very helpful and friendly

We came in needing a new couch and Kyle was so helpful with assisting us in finding what we wanted. We are returning customers to this store and I highly recommend this Ashley location!

Rick was very helpful and informative! The entire team was great to work with.

Andres is super helpful! We got everything we needed.

Great Experience shopping here. Came in for a recliner. They had an amazing selection within our budget. Purchasing was quick and easy with great customer service.

I am an Interior Construction & Home Decor Designer. During the last 18yrs I have purchased more furniture & accessories for Ashley's for both my own home & clients than anywhere else because the furniture is beautiful, great quality that stands up through the years. The pricing is also very good considering the quality of the furniture and home decor acessories. But all that is the second reason. The First Reason Is The Consistent Excellent Customer Service! In life nothing is perfect so sometimes issues arrise. When they have Ashley has never failed to solve any issue large ot tiny in a very timely fashsion and to my complete statisfaction. The latest example; I have a beautiful North Shores Bedroom Set. I have had it since 2007. It looks a good today as when I purchased it. I still to this day love it and get compliments on it's detaled beauty. I broke an leaf knob on a nightstand. I called yesterday for a replacement. A simple knob but the Store Manager Richard helped me. He was happy to help me with evne such a small [but very important to me] thing. He will send me two knobs so that the knobs on the drawer will match. When I finished the call I was happy and relieved to be able to restore my nightstand and once again reminded why Ashley was most often my furniture store of choice. Thank You Richard for the Excellent Caring Customer Service! Great Customer Service Always Makes All Tthe Difference. What sets apart the good guys from the others. Beautiful Furniture is nice but if the Customer Service is not good, it makes no sense to shop in such an establisment. Thanks Again, Gratefully A Long Time Loyal Customer <3*

Andres is super friendly and helpful. Came in to just look around and he wasn’t pushy. Very informative and if we do end up buying, he’s definitely going to get the credit!

Robert was amazing!! He was able to help me find what I was looking for and was very patient with me (couldn’t decide). Make sure to ask for Robert!! 10/10

Joyce was fantastic! Very helpful and patient checking in with us as we looked around, trying out different pieces until making a decision. Definitely recommend and will be returning!

Joyce and Mila were ALL-STARS!! They made our furniture buying experience seamless and were very comforting - let’s just say they have “cushy” job ;) highly recommend them! Prices are very much the same across the market at other places such as Living Spaces - but MUCH better quality! Great financing options and quick! Ask for Joyce or Mila when you are in!

Very nice salesman.His name is Andres. He knew what he was talking about. Helped us out in a timely manner.

Thank you Rick!!! You were extremely helpful in helping my husband and I get our recliner for our baby’s room! Very professional great experience! We will be back for future purchases and ask for you! Also a shout out to Mila and Curtis for the help with price matching!

Robert was awesome and very helpful! He made our shopping experience quick, easy, and gave all pertinent information! Definitely recommend asking for Robert when you stop by for all of your Ashley furniture needs!

First time considering Ashley Furniture for my furniture needs. Purchased a bedroom set that was contemporary in style and pricing was affordable. Our salesperson was helpful, patient and helped us achieve the best pricing overall. (Sorry I don’t remember his name). It was a positive experience! And best of all, I don’t have to wait weeks/months to get it delivered!

We worked with Joyce and the manager Andre they were amazing and very professional! Andre gave us tons of advise and info about mattresses with his help we finally got a great mattress and base If you need a mattress you need to talk to Andre , he’s awesome !

I had the best experience today, with the manager Andre from Ashley. He gave an amazing and profesional service. I love buy all my furniture in Ashley with Andre.

Mila and Andres are absolutely priceless. Please utilize them at the San Marcos showroom. Very professional and welcoming, plus no upsetting. Very happy!

Rene is the best!

BEST FURNITURE STORE EVER!!!!!!!!!!!!!!!!!!!

Alex was great. Funny guy. Thank you.

We had a very good experience with Robert at Ashley's. All the staff there were very friendly, authentic, helpful and resourceful. Our salesman would show up off and on, giving us space but being available for our questions.

Kyle was exceptional on our vista he wasn’t there for our second but once again Curtis was there to help me with our credit.both times exceptional!!!

Andres was awesome. Showed me a ton of great items, paid attention and made shopping here fun. Made a huge impact on my decision to go ahead and purchase my couch here.

Andres was very helpful in helping me find the perfect bedroom set! Would definitely come back. Treated me like family.

Joyce was amazing. She helped us buy a complete bedroom set. I will be a return customer for sure. Thank you Joyce!!

Made our first purchase through Ashley. Robert at this location was amazing. Very attentive and detail oriented.

Book shelves look great

Very good experience here today. Rick was very helpful.

Alex was very helpful, friendly, and knowledgeable helping us buy our new couch!

Robert M was very helpful. He didn’t try to push for a purchase and he took his time helping us find the right couch for our home

Extremely helpful and patient. Staff was understanding and did not attempt to force me into a sale.

Robert Melendez was so wonderful to my mom and I. Patient with us. Gave us different quotes and just such an easy experience and we are happy with the purchase.

Andres was a great Help today we came in looking for a dinning set left with both dinning set and couch set very well done , again thanks for all the info and guide well be back

Mika and Rick were awesome! Made it a quick process with our kids being there and fussy. Would recommend to anyone

Excellent, personable service from Robert, my sales agent, to Mila, the manager. Extremely helpful, polite, prompt and accommodating and provided maximum discounts where possible. Quality furniture too. Helpful in all areas including delivery. Highly recommended; more than five stars service!

Curtis was awesome and very helpful!!

Robert was great

Came to purchase my Sofa and I want to say thank you to Rene! He was extremely polite and helpful. He gave us many options prior to making a decision. Thank you Rene for everything!!

Andre, Jose, and Cynthia were fantastic and helped me tremendously in making my new purchase. I’m very happy with how fast and efficient they all were.

Joyce and Jose were amazing! Went above and beyond to help! 5 stars

Andres was incredible. He answered all of our questions and was very helpful. He gave various payment options and it was overall a speedy process

Curtis could not have been more helpful!

We had an amazing experience. We needed a lift chair immediately for our mom. John greeted us and , listened to our needs, and immediately took us to options. He even found us one on sale! Store manager Andres was great as well and accommodating. It was quick, smooth and easy!! Great experience!

We walked in and was out in about 20 min with a new recliner, at a great price.

Knowledgeable, great price. Alex was very helpful with no pressure. Thank you

Alex was very polite and professional. He was very patient with my questions. I would come back!

Wonderful experience! Andre was great!

Great service from Lorna. Easy purchase

Unprofessional salesmen on the floor, making Unprofessional comments to my daughter and me. Ordered the wrong color rug, and once I caught it and corrected it, the wrong size arrived. The young gal at the desk was amazing in getting the problem solved as we're the manager and regional manager. After 2 weeks I still don't have my rug, but I believe the right one will arrive, and the managers made it worth the problems.

Curtis was very helpful with finding me the perfect mattress in my price range! Staff was friendly and professional. Definitely will be back if I need anything else!

We had a large list of items and showed up an hour before closing but the crew got us through with out stress. Thank you San Marcos Ashley store

Joyce was helpful and help me find exactly what I needed! Plus the item was in stock and I got to take it home with me same day!

The staffs were extremely cautious and very helpful. A special shout out to Mr Andre, the store manager and Mr Curtis for all their help.

Alex was a fantastic help!

Easy to buy

Lorna was terrific and somehow lead me to the perfect sofa for my needs. Great selection.

Expensive and no good deals

Great service from Joyce!

Delivery service was great and efficient, The sales associate at Ashley's was also helpful. I would definitely recommend this place

Completely dissatisfied with Ashley Home furniture. They sold me a dining room set of chairs and I bought the warranty and they would not honor the warranty. They kept saying they needed more pictures and lot numbers and serial numbers. When I sent them in they just said the case was closed with no more response. I would re open it and they would again close it. I am going to file a lawsuit if anyone wants to join me on a class action suit.

Great showroom! Asked an Associate to show me selection of their sofa sleepers and quickly chose one. Paid for it and the whole experience went very smoothly. They asked me to choose a delivery date and it arrived at the 1st 15 minutes of the 4hour delivery time window( to my very pleasant surprise)! The delivery personnel were very pleasant and polite too!

Great store. Amazing deals Lorna was a great sales person. I really appreciated her knowledge and professional manner.

Joyce Novak, was the best , I was very impressed. Very knowledgeable, friendly and just over all great . !!

Great furniture and service!!

Cheap furniture that does not hold up and they sell you a warranty that doesn’t honor the covered items - go somewhere else and definitely don’t buy their extended scam warranties. After 10+ calls and run around with promises of follow up, no calls from any of the managers or back office - was a long time customer but will not be going back.

Love the store and selection. I bought two items and love them. I would have given 5 stars except the wait to check out was ridiculously long and I had to pay with the exact amount when paying cash. It's all good though. I'll be back.