Ashley HomeStore San Marcos, CA

I like the fact they are not pushy and helped me immediately very helpful and very attentive to your needs.

Great customer service.

Great service and prices. Arley G. was exceptional at helping out

Awsome first time. Very helpful very friendly people the atmosphere is very warm an pleasant.

Very pushy sales people. Just browsing is not an option. Sales people will follow you around the store

The sales person Jacquelyn is just the best.

My salesman, Ronnie, Did an excellent job finding out what my needs were, asking me many questions about my selection and what needs I had! He walked me around the store showing me different types of mattresses and then helped me pick the right one for my needs and my price range ! I appreciated his professionalism! I have bought items from Ashley furniture before and will definitely return ! Linda Pasek

Connie San Pedro recommends Nate Scott great salesman answered all our questions I give him 5 rating.

Prices were great. Maggie was extremely helpful in picking out what we needed and making sure we knew all of our options!

Maggie was very wonderful and helped me and my family out right away! Seemed like she knew exactly what we were looking for and made the experience very very wonderful! I usually went to jerome’s and decided to check out Ashley’s HomeStore and i was blown away! All i can say was Maggie is hands down the gal to look for when you walk in! She made the San Marcos location an absolute YES for me and my family!

I really appreciate Nate. He was a "natural" in his ability to connect. Great personal and communication skills. He took the time to genuinely get to know what my needs were. He had great follow up. I also had the pleasure of dealing with Tom and the individual over seeing Nate. All of them worked well together. Tom also had taken the time to research some of my questions and concerns about the matress! Great job! Thank You Ashley's for making my furniture purchasing a great experience!

We bought a loveseat online and it came in a bunch of pieces. They have no way for us to return it other than paying $400+ to ship back a $329 item. Bought a sectional in the store that came today damaged after waiting over a month for it. I would expect a good company to take the online item with them when they bring my replacement piece. FAT CHANCE. NEVER buying anything at Ashley again. EVER. They could careless about customer service.

My husband and I went into Ashley’s the other night needing just about everything! Two bedroom sets, living room set and a dining room set. Well, we were immediately assisted by Eric and he was such a great help and very patient with us! We were happy to be assisted by an employee who was very personable. We got everything we needed and it was greatly appreciated Eric didn’t mind assisting us past their closing time of 9pm. Finally, we were all set around 11:30pm and ready to pay! We were assisted by Eric and his manager Yama who was also very kind and made sure we got an amazing deal! My husband and I are so excited to receive our furniture and definitely will be going back to the San Marcos location soon (we need rugs lol)!

Friendly and very professional!

On July 14 2019 I purchased a "Ashleys" mattress set and "ASHLEYS BRAND MATRESS" from Ashley's furniture in San Marco's CA. I tried "exchanging" the mattress after my fiance was having serious back pains from it. Prior to purchase I recognized Ashley's has a "Mattress Happiness Sleep Guarantee" which would give the customer up to 30 nights to exchange if need be. The sales rep never informed us that there was a no exchange or refund policy on the mattresses or that they wouldn't abide by their own policy. So we were out of a 1000.00 dollars on a very uncomfortable mattress. The store manager DID NOT CARE about resolving the issue. Once they have your money, the smiles go away. Their customer service sucks and they have VERY DECEPTIVE return policies on their mattresses. I have contacted the Better Buisness Bureau in CA. NOT GOOD BUISNESS PRACTICE. I will never shop there again. Store address: 1050 Los Vallecitos BLVD San Marco's CA 92069 Manger name: Tom Salesman: Robert