Ashley HomeStore San Marcos, CA 92069

Terrible service

Terrible experience. My girlfriend and I are in desperate need of a new bed. We stopped here 2 days ago and found what we were looking for. Her father returned with us that same day to help pay for our mattress to be delivered. Robert & his manager assured us that we'd receive everything within a week. Today we were prompted to confirm our original date for installation. Then we got a call from her father telling us that it's going to happen 3 days later. To no surprise, nothing can be done about it and they won't give any partial refund. It disgusts me that my girlfriend and I had a retired navy vet involved.

Bought and ordered bed frame online. Haven’t received anything but 3 separate charges to my card which total up to double the initial purchase. Can’t get ahold of anyone to correct this issue. it’s been weeks. I DO NOT RECOMMEND BUYING THINGS ONLINE AS THEIR CUSTOMER SERVICE SUCKS

Love the styles and prices of the furniture here. I've been buying my furniture from Ashley's for the past 8 years

I appreciated the considerate follow up and the willingness to relay the correct information to us by going above and beyond to be sure we understood the specifications of the product.

Sales staff are knowledgeable. London was very helpful. The customer support is also great!

The customer service was outstanding. And I had my own little personal helper that walked me from Steps A to Z. I would recommend them to everyone.

I worked with Hakim today and my experience was amazing! He was very helpful and informative. His positive attitude made me feel comfortable and sure about my purchase. I would definitely come back with him for help and refer people to him!

I don’t usually write reviews but this was the best furniture shopping experience I’ve ever had. Mila was absolutely amazing and so helpful and patient. She made the process easy and fun.

1. Made jokes about my dead daughter. 2. Made me sign up for a credit card I did not want, I wanted to pay cash. 3. Made my kids cry and very upset. When I brought this up to the rep who did this he said “I’m sorry bud” and touched my triceps in an odd manner that I didn’t like. 4. Predatory sales practices. The sale reps name was Robert Melendez

Great job setting up and Delivery and also a great job at the story help us decide what furniture we wanted.

Had an awesome shopping experience Ronnie our sales guy was super nice.

The furniture is horrible quality.Bought a dinner table set and the finisher the manufacturer used chipped away and turned white in a few places.Call to see if it could be fix or replaced since it was still under the 1 year warranty, was told by the Ashley furniture store Manager in San Macros, Ca That I wasnt able to because they didnt feel it was a manufacturer defect but it is!! Plenty of customers have complained about this same issue! Will not recommend buying from them again,the furniture looks good but quality is horrible and thier 1 year warranty is a JOKE!

Awesome and nice people !! Cut me a great deal on my new couches

Thank you Gunny for the great Customer service..