Ashley Store | Santa Ana, CA 92705

This is the best store. Gabriel and Manny were extremely helpful, patient, and gave us an incredible deal. We’ll definitely return for additional purchases. Thank you!

While the thieves are racing, Ashley is the fastest in this field, and this is what actually happened to me, as I bought a bedroom and a living room three years ago and was deceived when they told me that the insurance would cover any defect, scratch, breakage, and any stain or color. At that time, I was happy and paid $469.99 for the Insurance, as they asked me, and within a year, a dis attached in the wood behind the dresser, and I called the insurance several times. Finally, they sent someone to inspect the matter, and I was surprised when he said that you must pay $40 to fix it, so I said that this is a factory defect because it suddenly appeared and it is close to the wall and no one touched it, but he was not convinced and left. I was shocked at what happened to me with Ashley, and here I started calling the company, and every time they gave me postpone the appointment. and I did not get anything, and the days and months passed quickly. In the this year, I thought of canceling the insurance and asking them for the refund amount, and the result was as shown in the pictures below. I also have the claim numbers, as each time they close the case and I ask for another one again, but to no avail... This is what happened to me with Ashley Furniture Company. It is really sad. I will remove this review if they are honest and the problem is resolved.

We came over the weekend to confirm our choice online would work for us. I can back on a Tuesday and I had the quickest and painless experience I’ve ever had. I was out the door in 30 mins and I got an even better deal and I was able to also get their 5 year protection package!

Great costumer service

Excellent service. The salesman was very understanding and helpful

Rishi was patient as we worked through the furniture style we wanted and made sure we knew all our options. Very pleasant experience!

(Translated by Google) I liked my dining room but when they delivered it to me they gave me the chairs that I didn't order, it's been almost a month and they haven't resolved anything and they never answer customer service I always have to go to the store and they have terrible service I just asked for a return my money I suggest if you bought there verify your order before signing (Original) Me gustó mi comedor pero cuando me lo entregaron me dieron las sillas que yo no ordené ya casi es un mes y no me an resuelto nada y nunca contestan en servicio al cliente siempre me toca ir a la tienda y tienen pésimo servicio solo pedí me regresen mi dinero les sugiero si compraron ahí verifiquen su orden antes de firmar

The staff is very friendly and helpful

Francisco was very helpful and made things easy for my parents and myself. Be sure to ask for him!!

Hung helped us with our bedroom set and was super nice and informative! Great job! Thank you! Great experience and after going to 3 different furniture stores we loved the quality of Ashley’s the best. Definitely coming again!

Fred helped us pick out our couch and bed frame, he was so great!

We love the sectional sofa and the part with the speakers. The only problem was one of the sections was delayed twice.

They sold me a bed that wasn't even in stock or available. I found this out after 2 delivery postponements & on the call to postpone 3rd time. Had to wait 10 days for my refund & that was only because I called & demanded it be done that day! Never shopping at Ashley again!

Ashley home stores are a horrible establishment with bait and switch sales tactics. I was given a price for a piece of furniture, signed the receipt and everything. They opened up a credit card for me and when I got my first statement, I was charged twice as much for the item. I called the credit card company and they didn’t help me. I called the store and they didn’t help me. I had to file a complaint with the BBB in order for them to even respond to me and then in respondents to my complaint, it took me five times to talk to someone and the demand they show me a receipt with the with the charge they were billing me because it was fraudulent. This is a horrible establishment. Beware do not shop here.

Fred and Manny were so great in helping us find a perfect couch for our new home. We were really happy with the service!!

It was horrible. They delivered the bed with a screw missing then the screw took over a month to arrive. I had to sleep on the floor for a month. For the quality of the products, their service isnt worth it. I will be buying elsewhere from now on.

Great man Mr Hung

Ashley’s furniture store in Santa Ana is an amazing place to buy! Customer service was amazing , Gabriel and Manny were exceptional and went above and beyond! Will be referring and coming back in the future !

Francisco was very helpful, extremely knowledgeable and had me in and out within thirty minutes. Thank you!!!

Fred is the best! Very knowledgeable and patient, and helped us find our dream couch.

All the employees in this store were helpful and had great attitudes. Special shout outs to Francisco who helped us find the perfect couch and Manny the floor manager!

(Translated by Google) Good service, very attentive, thank you (Original) Buen servicio, muy atento gracias

Ashlys in santa ana is the best location.! Hung really helped us make a great decision with a dining table . Thanks again. See ya bext time

Fred was a great employee an was very helpful couldn’t have asked for a better an employee to help me :)

Rose was amazing.

Hung was very friendly and knowledgeable about the products and the financing options. I highly recommend him for anyone's furniture needs.

Hung was very friendly, helpful and patient!

Hung was easy to work with and got things moving smoothly

Rose was so helpful and patient with us as we weee so indecisive with our choices. Very happy with our furniture and the customer service !

Rose was great, so excited for our new table and couches!

Hung

Very happy with the service we received.. Francisco helped me out alot. Didn't pressure me to buy anything at all.. with his great help and being so respectful he gained a customer and a friend

Rose was really informative, really nice and got everything done quick and easy.

Very good experience!!

I will never shop at Ashley furniture ever again! I ordered a rug and received the wrong style and color rug! After calling the store they will not pick it up or refund me my money unless I take the rug in. The manager James Rodriguez told Malik to tell me that unless I bring it in I cannot receive my money back. I have no way to transport an 8x10 rug nor can I lift it, and I explained this and they do not care. They don’t care to fix their mistake and give me my correct rug or money back! This is bad business and the worst customer experience I have ever had! Not to mention it was not even delivered to my door! It was delivered to a mail room and I never received a delivery notification! I happened to be getting an Amazon box and seen it and had to ask others to help me get it to my house.

Francisco was the best. Took his time to help us. Even though we were indecisive he had patience with us and helped us find everything we needed. More than 5 stars give him 10 stars and a promotion!! And bonus!!!

Hung good customer service, excellent job!!

Hung was extremely friendly, helpful and patient. He provided multiple options of what we were looking for and created our dream couch.

Hung 😊

Francesco was very help and nice showing us around the store. We came in for a sofa couch and definitely got what we wanted! 100% would come back!

I had an exceptional experience at Ashley with my associate Hung. He immediately approached me upon arrival to the store & was extremely eager to help. I knew what I wanted today so he showed me the options on the floor and compared them to the set I saw online. I was happy to use my Ashley card with Hung today. He explained everything clearly, and made my visit today fast & efficient. I haven’t had a store experience so positive in some time. Thank you again Hung!

Fred was the best salesman ever. He never rushed us. He explained everything so thoroughly. If you go to Ashley furniture ask for Fred. He’s so sweet and helpful!

Hung was super helpful and helped us find the couch and get us in and out super quickly. He was super friendly and professional!

HUNG WAS EXCEPTIONAL AND VERY INFORMATIVE. HE MADE OUR PURCHASE GO SO SMOOTHLY AND EVEN GOT A DISCOUNT.

Had a great experience today in store. Hung was very helpful as he went out of his way to assist me. He was extremely patient and I recommend coming in to see him. Glad I could finally find a nice couch for my home!

Hung the best sale person, he is amazing guy thank you.

Manny helped me out so much for my first purchase ! Made it simple and easy, was lovely to talk to as well ! Recommend him !

Omar C. Was very friendly and helpful in assisting me order my new dresser. Thanks!

Hung was amazing! Very helpful!

We were helped by Fred and he was amazing. He treated us well and was incredibly patient and kind. He worked with us to put our new home together. Thank you Fred!

Hung is the best!

Mr Hung is an awesome sales rep. Very detailed, helpful and knowledgeable. He tailored our furniture according to our needs.

Great customer service, Julia the representative I would definitely recommend her & good pricing

(Translated by Google) Thank you very much, Mrs. Julia, very good service, highly recommended and the managers are super accessible and very nice. The store is my first purchase, super highly recommended 🙏🏻🙏🏻🙏🏻🙋🏻‍♀️Blessings today and always..!!! Look for Julia, a very good saleswoman!! (Original) Muchas gracias señora julia muy buena atención súper recomendable y los managers súper accesibles y muy bonita la tienda es mi primera compra súper súper recomendable 🙏🏻🙏🏻🙏🏻🙋🏻‍♀️Bendiciones hoy y siempre ..!!! Busquen a julia muy buena vendedora!!

Mr Hung was very helpful with us purchasing the couch we wanted. 😃

Great customer service!!

Fred is amazing and very helpful. Took his time showing me different type of mattresses. Never felt rushed. Definitely recommend going to Fred.

Went today to see if they had any nice round dinning tables. We found one that we actually liked! We had Omar Carrillo to help us. He helped us a ton! Gave us the dinning table AND a coffee table for so much cheaper. The coffee table wasn't so much on the list today but it was so nice we HAD to get it. It was perfect for our living room. So happy with our purchases. Thank you Omar 🙏 Only downside is that we wanted to have them both delivered to us but we have to pick up the coffee table now. Always check things! Edit: it was fixed and we should have it delivered Thursday.

Rep Gabriel helped, extremely helpful & friendly.

Omar was very helpful. Nice outgoing guy!

Omar was super helpful and attentive showing us various sets until we found what we were looking for.

Manny was awesome! Very friendly, helpful and professional. Thank you

Employees were nice and asked if we needed help. We ended up talking to Omar. He was beyond helpful and helped answer any questions we had. We felt comfortable enough to buy a couch with his help. Go with Omar! He is awesome.

Hung was extremely helpful in assisting us with our furniture choices and went above and beyond to help us.

Great informative experience with Fred, facilitated our purchase and pick up within 20 minutes. Highly recommend!

Awesome guy !

Faye A. Was an absolute wonder to work with. She really did everything she could to advocate the best price and I was more than satisfied with my purchase. Thank you to Ashley Furniture and to Faye for a great experience.

Gabriel is the man! His positivity and helpfulness made this a flawless experience. We're having a couch delivered in 2 days

Wonderful experience! Very quick and easy. Our salesman Gabriel was very helpful!

Hung was amazing! He helped us choose the perfect chair today!

Gabriel was so helpful! He was honestly amazing made the process so seamless and easy. Was very patient even with my 2 year old wilding throughout the process. Thank you Gabriel!

Omar Carrillo amazing customer service!!!

Hung best sale . Thanks

Hung helped us, with no pressure!! I found a dresser that I love and it was on sale 😃 Come to Ashley and ask for Hung 👍

Hung was awesome, efficient and super easy to work with! Thank you for helping us!

Never purchase protection plan from them. It’s a hassle to get the service when you need. I paid $1000 for protection where I never able to get it.

Omar gave us awesome help and great service!

Valeria was great from start to finish! Very thorough and knowledgeable about everything.

Great experience with Hung. Really helpful & nice. He helped my partner & I with finding our mattress & base for our new place. Thank you again Hung!

Omar did a great job helping me and my fiance find the perfect pieces to complete our new apartment. He was kind and patient, allowing us space to roam and figure things out before deciding on what we want. I appreciate that he wasn’t pushy but helpful. Ask for Omar for the top tier experience!

Omar was very helpful, friendly, and respected our space. He provided answers to our questions and was able to work with what we had in mind. Great customer service!

Very helpful and answered all my questions!

John was very knowledgeable and helpful. We found two nightstands which will be perfect. Thanks John.

Very friendly, and enjoyed his assistance. He was not overbearing. Thank you Gabriel

Excellent Service from Gabriel and James and Omar!

Fred was very helpful and informative! He gave multiple options. Best customer service!!!!

Valeria provided outstanding customer service when I purchased my couch. She was attentive, knowledgeable, and made the entire experience smooth and enjoyable. Her professionalism and dedication truly stood out, and I’m incredibly pleased with my purchase thanks to her exceptional assistance.

Julia was a great marvelous sales person. Very helpful Please look for Julia when you come to Ashley.

Faye Abdollahi was extremely helpful and knowledgeable with all the options and details. Very pleased with her service.

Great service by Faye Abdullahi

Wide range of products and helpful staff.

Hung was Great! Really helpful and there when needed

Fred was very helpful. Go to Fred if you’re looking to buy a mattress.

Everything was going good until we decided to come back next week to finalize the purchase of a couple couches and dressers. We wanted to get an estimate on the furniture but Fred, the one who helped us, didn't like that. His toned changed instantly in what was a mad/frustration mood. We told him that we will still work with him only next week but that wasn't good enough for him. Fred then told us to leave the store ASAP cause he couldn't help any other customers until we left. We felt that was weird and only after thinking about it. We both came to the conclusion that we were basically kicked out of the store by Fred. I have never been kicked out of any store so that was a first for me. The store is great but that experience was pretty bad. I understand its commission based and we told him that he can work with other guest while we were in the store, thats was no issue but being asked to leave the store felt a bit too far.

Very patient and attentive staff.

Manny helped us choose our furniture, answered any questions we had, and recommended stuff as well as helped us save some money. 10/10 would recommend going to him for your purchases here

Manny was great helped us find a couch with ease! Did not like how we were serviced at other places. Would highly recommend him

Rishi was great. Smooth process and helpful. Would recommend!

Went to Ashley Furniture store today. Excellent selections!! Omar assisted us on the floor. He was patient and had answers to all my questions. He listened to our personal story in our home and what we were trying to accomplish. He went above and beyond and checked other stores for us. This experience has been a pleasure.

Excellent experience !!! Hung & James made my decision to purchase my new awesome bedroom set very comfortable and easier than I thought it would be. They really listened and were patient with me in all my indecisiveness, I am not an easy sale and take my time in any decision that I make so, I know it was not easy for them. I am beyond happy with my purchase and feel really good after leaving the store, I feel that I was given the best possible price and cant wait to enjoy my new bedroom set!!!and awesome adjustable bed frame!!!! 🙌🏻🙌🏻🙌🏻🙌🏻

Rishi was an excellent customer service representative. He was very kind and patient during my process. I feel he went above and beyond by listening to my likes and dislikes and presenting me with plenty of options. If you’re ever looking for new furniture and want someone that is willing to take the time and listen to you I recommend Ashley Furniture. Go see Rishi, you will not regret it.

Hung was the salesman who greeted us into the store and helped us out. He was amazing very helpful and cheerful. He explained everything with detail and if he didn't know something he made sure to check before giving us a concrete answer. We left with some couches and a great experience!

Omar did a fantastic job helping us find furniture for our new place!

Omar C was great and helpful in my purchase of a new couch

Great job, Rishi!

great service by rishi sir

Excellent! Rishi was great! Super friendly and professional!

Hung was phenomenal!!! Opening a group home and had to completely furnish a 5 bedroom house. Hung assisted with beds, tables, Livingroom furniture…everything CD made sure we had everything we needed at the best prices!

Best sale person hung help us with all our furniture need for the kiddos group home

Manny was helpful!

I came in looking for a new bed frame for my daughter and Rishi did an outstanding job at showing us all the possible options. Extremely helpful and patient with our decision and needs.

Manny was so helpful and great

Thank You Rishi for your help

Hung was very nice and helpful! Man deserve a raise

manny is the bomb and super helpful! everyone should go see him

I purchased a bed frame in June, and set an delivery date on the 19th on the purchase date. I'm trying to get ready for my family's coming so I need an exact delivery time and I thought it's all set. A few days before 19th, I received an email saying the delivery is not available and asked me to make a phone call to their store and I did, they told me the date was set to 22nd July, and I said OK. Today, I received their message saying the delivery is not available for 22nd and it's available for 25th of July and asked them what is the exact delivery date for my furniture, they said no available delivey date. Alright, if you don't do business in furniture in this industry, DO NOT WASTE CUSTOMERS' TIME. Please be careful even they said they have set your delivery date in their system, they are just trying to find an excuse for not able to presenting their furniture!

Francisco is very attentive and helped me get a great mattress

Hung was very helpful with our purchase and made it easy on with no pressure to buy

Omar C. was an amazing sales representative at Ashley Furniture in Santa Ana. He really took his time answering our questions but also gave us space to browse on our own. He never pressured us or made us feel uncomfortable to buy anything. When we found a sofa we liked, he even offered on his own to help us price match the sofa so we could get a better deal. I would highly recommend working with Omar. He was kind, friendly and gracious.

I highly recommend Omar Carrilo. He was always interested in our needs and guided us through the entire store. We found the sectional that my wife liked. We applied for easy credit and he delivered the furniture in 5 days. exceptional quality and service only here at Ashley

Been to several Ashelys always good service. Today i received exceptional customer servive by Manny at this Santa Ana location. Manny is kind, knowledgeable, truly cares about making the customer happy. Ashley furniture is lucky to have Manny representing them. Manny truly embodies great exceptional top of the line service. Very hapy with my experience. Come see Manny!

Hung was a great help. Appreciate his guidance through the process of furniture buying.

Hung was great. Patient and very helpful.

Omar Carrillo was very attentive, helpful and very knowledgeable. Thank you for your time and assistance on my purchase.

Very helpful

Omar really helped us out and he made sure we got everything we need at a great price

Excellent customer service. Manny went above and beyond our expectations. I would recommend you go see Manny at the Santa Ana location

Manny and James are awesome. Great service from Manny he was knowledgeable and very professional. Mostly patient. Definitely not notch service.

Hung Was super helpful , was giving us the best option to purchase furniture for our future home

Don’t sleep on Ashley’s furniture. Omar C. Was so patient with us! He made sure we got everything taken care of. Definitely ask and look for Omar C. He will make sure to give you the best deals and will go out of his way to take care of you! THANK YOU OMAR! 10 stars ⭐️

Omar C. Was a huge help today and extremely patient with us while we were deciding what to get. Extremely attentive and informative with all of our ideas. Thank you!

Hung was extremely helpful! We plan to only look for him when we come back to upgrade our couch in a few months.

Had a great experience at this store. Omar was very helpful and he made the purchase process very easy.

Rishi in Santa Ana was the BEST he was very knowledgeable and helpful - we bought our leather sofa and chair on the spot after his explanation of the product! Great experience with him highly recommend asking for rishi

Experience with both Gabriel and Omar deserves a 5. Only negative was trying to get thru on the phone system and then having to go thru national customer service line to ultimately get thru to the store.

Omar C. Was absolutely kind and funny he answered every question genuinely. I recommend his service.

Manny was amazing at helping us find exactly what we wanted and more. Outstanding customer service.

Rishi thanks a lot for the service second time buying with him.

Great customer service! Rishi provided excellent information and was very polite and helpful.

With the help of salesman Manny and store manager Omar, they helped my grandma pick out her new Tempur-Pedic mattress and adjustable base. They even lowered the base to help determine if it was a good fit. That was 10+ star costumer service. She is happy and can't wait to enjoy her new bed. Thanks Ashley's!!

Highly recommended

Omar Carillo was very professional and courteous. He listened to our preferences and needs . Thank you Omar!

Omar Garcia was a great help with Althea exchange we had to make.

Omar C. was incredibly friendly and patient with us. Will be looking directly for him everytime we shop here.

My husband and I came in looking for a mattress and couch for our first place together. We didn’t know much of what we wanted but we were in AMAZING hands with Manny. Manny was helpful guiding us to more of what we were looking for. He provided answers to all of the questions we had, knew the furniture extremely well, he was informative, passionate, and truly felt cared for by him. He was respectful with what ever our decision was yet explained the benefits so clearly with each option. He tried to find the best price for us and made us feel confident and knowledgeable about our decision. Walked in with out a couch and mattress, walked out with both and thoroughly enjoyed our experience. Very thankful for Manny’s expertise and heart to help us!

Had a great experience shopping with Manny at Ashley Furniture! Bought a great couch and mattress.

At your Santa Ana location, customer Service is one of the greatest experience I’ve had in a long time and granite. I am a longtime purchaser of Ashley furniture. I had to pleasure of dealing with three individuals who helped to accommodate my needs, it was James, a Super super nice guy who welcomed me into the store and to care for my needs, and I am not sure if I am pronouncing this young lady’s name, right , who was helping me at the front counter I think it’s Tasmin, and Roxana. These individuals was the kindness people that I have encountered in Ashley before they were the kind of people that would make you come back. Thanks for allowing me to be able to express my thoughts. One happy customer. Pete Lindsey

Gabriel was very helpful and did an amazing job at helping us have a good experience while shopping for our new sofa.The customer service that we received from him was the best out of all the Ashley stores we’ve visited.

Hung was sooo amazing, patient and helpful here at the mainplace mall! We will definitely be back to shop with him again! Highly recommend!!

Hung was very great.

Absolutely atrocious Automated system couldn't even get through because their system keeps repeating itself. I'll never go or order from Ashley's again just because of that experience alone.

Manny did such a great job today. His customer service was excellent and he he made us feel comfortable with our purchase! Ask for him

Manny was so helpful with finding the perfect leather couch. He showed us many options and took in everything we wanted! Thanks Manny!

Great service, excited to get our new couch and mattress!!! 🤩

Hung was very helpful!

Go See Huang for fast and Friendly service

Hung was amazing! He was not pushy showed and explained things in a professional manner. We were only looking around and we walked away with an amazing deal for a bedroom set!

Omar did an amazing job at getting me into our new living room!!

Omar is pretty good. He really helped me a lot today.

Thank you very much for excellent service! Especially to Sales Representative Fred! He was very helpful and kind!

Excellent customer service and very kind!!

Omar C. Great deal always and very accommodating. He has been the person we been going since day one! He has helped family members good deals!!! Kudos!!

Rishi was very nice and helpful. My daughter is going to love her new bedroom.

We were able to get the help we needed and was taken care of right away. Was some minor hiccups due to banking issues but were able to get things smoothed out in the end! Thank you so much Valeria for being patient with me and my family!

Omar was amazing!!

Omar C was very helpful and patient in helping us try different mattresses. He was knowledgeable and answered all the questions we had.

Thanks Omar C for walking us through our first bed purchase!

Omar carrillo gave us great customer service! If you are ever in the store I’m sure he can help with any on your questions!

Came in looking for a cloud couch and Omar Carillo helped us ! Muy buena atencion ! Will def be back to purchase for my new home !! Super attentive & professional!

Oscar was very very helpful with our shopping and made everything so easy

Manny was super great! Very attentive and patient. We had a great experience!

Gabriel did an amazing job helping us get what we were looking for! He made sure we were well taken care of, so if you need any help, make sure to look for Gabriel!

Excellent service by Rishi. He thoroughly explained the process and we didn’t feel rushed or pressured to buy furniture which is a big deal for me!

Rishi provided excellent service!

(Translated by Google) What a great service with Manny and James, they are very patient! They have all the answers, and good mattresses! Back for the offers! I came from Huntington Beach, and Santa Ana is ASHLEY's best store! Thanks for everything! (Original) Que buen servicio con Manny Y James, son muy paciente! Tienen todos los respuestas, y buen colchónes! Regreso por los ofuertas! Veni del Huntington Beach, y Santa Ana es las mas mejor tienda de ASHLEY! Gracias por todo!

Excellent costumer service with Omar Carillo really helpful. Recommend asking for him!!!! Thank you Omar for helping us with out new dinning table!

Was very attentive and helpful great customer service.

Omar was great!

Long story, went to the Long Beach Ashley’s and the sales rep along with the store manager were complete jerks. I called the Santa Ana Location to speak with a sales rep and inquire about a specific product. I was transferred over to Manny. From the very start Manny was very easy to talk to. He went above and beyond for us. He was very honest. Made us feel very comfortable. Communicated with me via text and calls. Ashley’s was about to loose a loyal customer. Now thanks to Manny I will continue to purchase my furniture from Ashley’s Santa Ana Location.

Omar C. Was amazing. Great guy was very helpful. He showed us different varieties of furniture that we were looking for. Definitely was a great help! Thank you Omar!

Fred and James are super helpful and really kind people! Really helpful in answering all our questions and very patient too. Good to work with!

Faye was very patient and helpful the whole time we were there. Willing to work with us and give us suggestions for what would look good.

This Ashley store in Santa Ana is awesome. Faye is a fantastic assistant to get you best deal and she works with you patiently and give you enough time so you leave store with a satisfactory deal.

Overall a great experience. Excellent customer service from Faye! Be sure to look out for her she will really make this whole experience stress free.

Omar was a great help. Was able to answer all my questions. Made my shopping experience very easy.

I came into Ashley’s looking for a sofa bed for whenever guest come over and i had the delight of meeting Omar the manager and Fred. They answered any questions that I had and showed me how easy it is to take and put the bed away. Always loved coming here whenever I need new furniture. I bought the furniture the same day was in and out after an hour of being in the store

The Ashley’s Furniture Store rep: Faye. Was very kind and helpful and informative about what we wanted and need. And was very patient. Thank you Faye.

Fred and Omar 10/10 Very informative

We went in to look for a couch & James helped us. He was very knowledgeable & helped us find a couch @ a good price. Also walked out with 2 lamps. He made our experience a lot of fun. He showed us a temperpedic bed that was AMAZING!!!!! THANKS James

Omar and James were incredibly patient and explained everything in a manner that was both respectful and easy to understand! I will happily be returning to this company for further furniture needs because this was my first time buying furniture and it was amazing!

Manny James and Jasmine were very helpful I had an amazing experience in Santa Ana The team is very professional and very knowledgeable in product knowledge I recommend if you shop with Ashley go to the Santa Ana location you will not regret it!!!

Had a really bad experience with Ashleys . I was delivered the wrong item and when I went to the store Omar was being rude and difficult to deal with on top of that he wasn’t able to exchange for the right item

Great salesman! Fast and efficient!

This location is located at mainplace mall. Their selection is not that big and their employees are not very helpful. I came in with my lover to find a new couch. We had very specific requirements and there weren’t many options for us at Ashley furniture, unfortunately. 2 stars because it’s conveniently located at the mall and we went shopping after haha.

Very smooth to order. And delivery was on time.

Manny and James were so helpful!! Definitely ask for them! 👏🏼👏🏼

Manny was very patient and was very knowledgeable with the ins and outs of our needs. Customer service is definitely a priority.

Rishi helped us get furniture and walked us through the whole purchase and delivery process. Made it really easy. We tried so many furniture stores but came back to Ashley for the price and design options!

Major thanks to Hung for being super patient with my mom, sister, and I. We were super indecisive but were able to find the perfect couch with Hung’s help 🫶

The sales man was so kind and helpful but the manager who had to sign same requests was very rude and unprofessional he should work in a work that he likes

I went to the store looking for Mattres because my back get hurting from work Niesha she been very helpful

Omar was very patient, thorough and showed us exactly what we were looking. Great customer service. Highly recommend.

Everyone was so kind and helpful. I worked with Amerah and she’s wonderful. I plan on purchasing some more furniture from her.

Hung was very helpful and knowledgeable about the products! I told him what I wanted and he showed me exactly what I wanted. I was able to purchase my bed, mattress and couch in one purchase! He made the process smooth and quick.

We always buy with Ashley. Manny answered all our questions and worked with our budget. Awesome experience!

Great experience. Omar C. Was very helpful.

Our salesman Rishi was super profesional and helpfull…

I had little to no knowledge about Ashley's Furniture, but Manny was very knowledgeable and knew exactly what he was doing. In the end, he made us feel comfortable about purchasing a leather couch for our new home and answered all of our questions. Couldn't have asked for a better rep! Will be buying from them in the future!

Manny is awesome! He helped us purchase our leather couch with fast delivery and answered all our questions.

Hung was the best. Had me in and out of the store with all my necessary items in reasonable time. Very professional and helpful. I would recommend him to anyone seeking to visit this Ashley’s.

Excellent service by advisor Omar. Very polite and patient. We definitely recommend.

Omar Garcia , Manny and James did a great job assisting us, customer service..Great discounts !!

Super helpful!

Great job !!! Love it

Great service. Omar Carillo was very helpful and got us a great deal!

Great experience and service done by Rishi! Knowledgeable and patient!

Fred was really helpful throughout my time at the store and helped show me certain things I was looking for. He was there to answer any questions that I had and helped me to order what I needed.

Fred was friendly and helpful from the start. He was patient and allowed us space and time to make our final decisions. He tried to be accommodating to the best of his abilities. He was sincere and not overbearing. Thank you, Fred, for making our buying experience at Ashley a pleasant one.

excellent service from the saleswoman Faye, very patient with us until we were convinced and satisfied with our furniture, delivery was fast and on time

Omar was very friendly and knowledgeable and helped me select the perfect furniture for my space.

**BUYER BEWARE! **THEY DO NOT ACCEPT ANY RETURNS IF YOU BUY IN THE STORE! **THEY WILL TAKE ADVANTAGE OF YOU IF YOU ARE A SPANISH SPEAKER! I am a Spanish speaker and I had help translating this to English. I went into the store to buy some lamps. I was told by the sales person her name is Maria Cruz that I could order them online and have them shipped to my house. I ordered online and paid in the store. When I received them at home the lamps looked nothing like they did online. I tried to return them in the store and they said that all in-store sales are final no matter what. I was never told this when I purchased the lamps and the terms and conditions on the receipt are in English. When I told Maria Cruz that the lamps look nothing like what she showed me online she said, " That is why I do not buy things online". The way I was treated by the sale's associate is criminal. The sales people and the managers of this store are not to be trusted especially by Spanish only speaking customers.

Omar was so patient with us! Loved having him help us find our couch, we really appreciate his time and help. He didn’t try to rush us or anything, Omar’s your guy if you are looking for something!

Ask for Hung! He is so patient and helped us pick out a great dining room set.

Fred. Not only is he a great sales man but a down to earth gentlemen. Nothing felt forced and he knew his products like the back of his hand. Guys amazing

Manny was great! He made the service easy and quick!

My advisor was so knowledgeable and helped me pick the perfect bed. He was friendly and easy to work with!

i got my moms furniture form this nice furniture store and Mrs hung who helped me was awesome and calm he deserve 10 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I had to stay back here dealing with order issues for a good 4-5 hours and they were super patient with me and so careful with me and help problem solve the situation. HUNG is mvp

Angel was great and worked hard to get us a financing contract that worked for us.

Omar was a great help! Explained everything so clearly! So friendly. Hope to come back soon.

Excellent customer service

10/10. A+. Manny is a personable, honest, and knowledgeable salesman. Not pushy and has your best interests in mind. If you come to Ashley’s at Mainplace, be sure to find Manny.

My wife and I have a case at Ashle Furniture because of the wood on the table, they started to lift it up, they haven't solved anything for us and this is the moment you see that we are going to the store and that today, Friday, they are going to call me to tell me, even though there are no air hours tomorrow, Saturday. now I don't mean called

Fred is a great advisor! Go to him!

Rishi google help better nice person to work with I recommended

I've been looking for a bed set for some time now and Omar Carrillo. He was very attentive and helpful to help me find the right one for my new place instead of just trying to sell me something random! He was patient and funny too!! Make sure to ask for Omar Carrillo when looking for anything at this store or even online!!

I was very happy with the staff at the Santa Ana store on 4/15/2024 . They were very kind and let my friend take the wheel chair out to the parking lot that was a fair distance from the store to pick me up as walking is not something I do very well. Gabriel and the store manager James were very patient with me in my seach for two arm chairs as I have very specific needs measurment and design wise. They put up with me for over an hour and I couldn't find the chairs I need. In addition they spent more time going over the options in your catalog; still no luck. I did find a table with power outlets and purchased it. No pressue trying to close me with something that didn't work and treated me with respect and kindness. You've have earned a new customer who will always check with Ashey for future needs first. Please pass along my gratitude to Gabriel and James. Thank you, J.R. Smith

Hung was the best! Placing order was quick and easy!

Just avoid ordering from the store. If you want something from Ashley, just order online. The sales people say they will “fight” for discounts for you but don’t do anything as they said, and they also won’t let you know that there’s a no assembly delivery option for $99 instead of the full delivery + assembly for $249. Oh and they won’t stop talking. Like come on, just stop and take a breath.

Super helpful , helped us right away as we walked in the store. Thank you Omar

Very friendly and professional thank you omar carrillo for taking the time to help us .. he was going to lunch and he didn't go to help me and my mom . I really appreciate omar carrillo for helping us.

Only posted 5 stars so people can see this! All the workers are rude here, kicked me and my roomates out even though we were literally shopping for sofas. Dogs were in the stores but me and my roomates (all adults) were rudely asked to leave even though they were not closing. Made the excuse of young teens laying on the sofas but we had only sat down for like 1 minute. RUDE WORKERS!!!! DO NOT GO HERE

omar had great communication & assistance !

Absolutely awful experience, walked in with a couple of my roommates and we were asked to leave immediately. They were super rude. do not go here!!!!!!

Omar was great. He was very patient and professional. Answered all our questions politely and showed interest to show us around to find what we were looking for. Thank you!!!!

It was a great experience. Mr. Rishi was so helpful and showed me all options with valuable description about each. I bought most of my furniture from them.

Go see Manny, he was super helpful

Just walked out with an order for a sectional and dining room set! Had the best service from Valeria! She is the best and made the process a breeze! ⭐️⭐️⭐️⭐️⭐️

Great experience and explanation by Rishi

Hung will help you out! Very informative and considerate of your budget!

Manny was outstanding and provided great service!

I loved my experience at Ashely furniture! Hung was amazing, knowledgeable and friendly. I definitely recommend

Nice friendly service. They had what we wanted

Very nice, easy and quick process. Manny was extremely helpful and friendly. The store is beautiful and lots of nice furniture to see. I definitely recommend

Omar Garcia the manager was amazing on it negotiating the price with the help of Gabriel was amazing at helping us choose couches

Thank you Manny for the amazing help! Came back again for his help and he was super helpful with everything. Very happy with my purchase!

Fred was helping me & is a great man! Super sweet

Great location!!! I definitely recommend this store to anyone looking for great furniture and great service. I was assisted by Omar, who has the best customer service, an expert in his field, and most importantly funny. He miraculously inspired my inner interior designer I never thought I had.

"Hey everyone! I recently visited this furniture store and had an amazing experience. OMAR CARRILLO was super helpful and friendly, making the whole process a breeze. They had a wide selection of furniture, and I was impressed with the quality of their products. Plus, they had some great deals going on. I highly recommend checking out this store if you're in need of some new furniture. You won't be disappointed!" I was very impressed by the product Knowledge and professionalism of OMAR !!! I’ll definitely recommend his service to my family and friends.

Came in this past weekend and was looking for options on a new couch. The sales rep, Omar Carrillo, was very attentive and knowledgeable with all his product options that fit our needs. He was welcoming and made us feel like family. Definitely coming by this weekend to secure our new couch. Thank you Mr. Carrillo for all your help!

Hung provided excellent customer service!

Hung helped me with my purchase , he was very helpful and kind!

Valeria and Omar G were very helpful, went beyond and above helping me order a couch. Thank you

Rishi is good

Valeria was very professional and had really great product knowledge. We will definitely be coming back here for our living room set up.

Yesterday’s visit was outstanding and one of my best Customer service experiences ever ! Came in looking for a bed frame and mattress not knowing what to expect but Omar Carrillo was super helpful and knowledgeable explaining and showing the many different colors and types you guys have to offer. Fully exceeded my expectations and answered all my questions. Definitely will be back to complete my purchase with Omar.

Came to the store yesterday not knowing what to expect we were greeted by our trusted advisor Omar. He was very helpful and knowledgeable about the bedroom sets, mattresses, and also sectionals . Answered all my questions about what I was looking for. He definitely went above and beyond our expectations. I’ll definitely be back and furnish my home with Omar. Recommending him to all my friends and family.

I came in just a couple hours before closing stressed trying to find a bed frame and some miscellaneous items quickly. I put the sales associate through the wringer with changing my about things and finding items that weren’t even actually for sale anymore. He was patient and went above and beyond for me. This is one of the bigger purchases I’ve made for my home and I’m glad I had him to guide me through it. UPDATE: After a great in-store experience, it's been a rough few weeks. Not all the pieces were delivered, so assembly was only half done for weeks. When I followed up, I was told I'd have to wait another 3 months. After several phone calls, the store mostly resolved that issue. When it was finally assembled, I decided the box spring was too big for this frame. I don't know why no one told me that when I picked it, but now I was told I couldn't exchange it because I'd already signed for it, back when the bed was incomplete and I didn't know how it would look. During this whole debacle, the sales rep told me he'd give me 5% off for my troubles, for which I was very appreciative. When I asked the store how to get that 5% back, they said they couldn't do that. So I reached out to the rep who offered it and was told, "Next time you buy something, come in the store and we can take care of it." That's not how 5% off works, and after how long it took to get this $1300 bed assembled and still not be happy with it, I don't see myself coming in anytime soon to right that wrong.

Hung was super helpful and knowledgeable with what we needed. He was able to help us find our new couch, TV stand, coffee table and night stand set. The options and the measurements with the explanation to give us the visual of how our living room would be was great! I recommend coming to him for your furniture needs

Fred is an awesome guy. Very knowledgeable and professional. Best customer service.

Hung was amazing! He took his time never rushing me, showing me different colors on sofas, coffee tables etc. Will be back soon😊😊😊

Just wanted to share that I had an awesome experience with Faye! She was super helpful in guiding me to choose the model I really liked. Her assistance made the whole process a breeze. Cheers,

Omar my Advisor was super friendly extremely helpful and provided great customer service.

Liana great service thank you

good service

Hung was such an amazing seller. He really listened to our needs and worked with our budgets ! I highly recommend him. He also smiled the entire time ear to ear.

Hung was EXCEPTIONAL!!! I was in and I was out. No pressure no insisting, I had PEACE shopping which is what every customer looks for when shopping for furniture. Super friendly, patient, and listened to what we were looking for. I walked out of Ashley's with what I wanted!!! I'm so happy and recommend to be taken care of by Hung! I will be coming back to get my sofa set and will request Hung!

Manny at Ashley was such a great rep. He was patient with all our questions. My parents and I appreciated his time and dedication.

Hung was a fantastic help! He answered all my questions perfectly and helped pick the right loveseat for my needs.

Came to Ashley‘s furniture looking for a sofa, bed and a guy name manny attended me. Great service. He really helped me out a lot and I appreciate him and if you’re looking to coming down Ashley‘s furniture in Santa Ana, CA Main Place mall, I would recommend Manny.

It was smooth and simple.

omar garcia and valaria are so helpful and smart

Valeria and Omar were very helpful took the time to answer all our questions would buy from them anytime.

Excellent Experience with Manny - Five Stars! Manny provided exceptional service in helping us select furniture for our new home. His expertise and customer service made the process seamless and enjoyable. Highly recommend Manny for a stress-free and quality experience. Five stars!

We brought some furniture from this place. Great selection to choose from, and very friendly service. Hung who helped us was very friendly, explained everything very well and was not overbearing. We loved our experience and look forward to coming back for more things in future.

Great customer service from Manny

Hung was extremely helpful. I had a budget and he helped make sure I stayed within budget. He was really friendly and well versed on the products that he had available at the store and online. Thank you for all your help!!

Valeria was a great associate showing us throughout the store. She took her time to show us what we were looking for.

Valeria was a great associate! She was excellent and very helpful. Thank for her help

Omar helped me out today and was very patient, I bought a couch from a friend who purchased it from this location and he was able to tell me the measurements of the couch while I was standing in my new apartment. I will definitely be going back to him. Thanks

Aurora help me she was very helpful and can wait to come back and buy from her.

Omar was welcoming and very helpful in helping us choose our bedroom set.

Very helpful and took his time to explain things to us

Omar Garcia and Gabriel were amazing in helping me select the majority of furniture for my new home in Coeur d Alene, ID. Highly recommend them to work with!!

Manny gave us great service. Very fast and to the point and gave me a lot of good info about my new purchase

Manny made my purchase super easy and fast.

Bad!

Omar was extremely helpful in our purchase of a new bedset. Thank you so much! Great service!

It was so quick and easy, our sales rep, Liana was extremely helpful, friendly and knowledgeable. There was a couple items we needed help with and the extra assistance from Omar and James were a great bonus. This was my first big purchase of new furniture and my first time purchasing with Ashely’s. The team really left a great impression. Will definitely consider Ashley’s for future purchases.

Do not buy furniture from this location! We bought a bed in late march, they deliver the wrong furniture and we had to reschedule and then… they brought a bed with a crack on the headboard so again had to call and reschedule. Now the third time they brought a bedroom set, without the lamps that came on the headboard so the delivery people took it back.. I just found out, with one of the sales girl that the bed I bought, does not come with lamps in a full size bed. They only come in a queen, which the sales girl who helped us told us what we see in the display is what we get… I’m never buying anything from here.

Manny did a great job and very informative in regard to the temper pedic beds

We wejt to look at rugs and Angel was great help! Was good at customer service and helped with any questions we had.

Manny was a great help and showed me exactly what I needed.

Very friendly great customer service and good products

Faye & Omar were really helpful and were really patient with me. Great prices as well!!

Rishi did good job he was very helpful I will definitely recommend this store to my family

Thank you Hong and Valeria for making my purchase a smooth experience!

Great service today from Manny! Best location in Orange County

I had an employee named Fred follow me around and tell me that the affordable furniture was in the back. Twice. I was just helping my sister pick out a bed.

Fred, Omar, & Alex went above and beyond in my expectations. They were very attentive and made sure we left happy with our purchase. If you’re looking for some furniture and good customer service make sure to come to Ashley’s and request for any of them three.

Omar is one of the best sales person I ever met, very professional and super efficient.

Fred was very helpful, answered all questions and thorough with explanations of different couches and took my family through all we were looking for.

Rishi was excellent! Best sales man we have dealt with.

Faye was very nice. Ashly Santa man

We went in looking for couches and a bed. Fred was our salesperson. Fred did a great job helping us find what we were looking for. Ask for Fred if you're looking for furniture at Ashley's

Faye gave us great customer service thank you

Faye was very helpful! Great employee!

Wow what a great experience with MANNY!! Very professional and helpful, this is our 2nd time in the store and we always text him to make sure he’s there to help us! He’s great and very respectful we appreciate his hard work and help! When you come here ask for MANNY!! You won’t regret it!!

7 stars one for every day of the week. When I informed my budget Hung gave me the best choices available. Appreciate him.

Very kind, and very helpful. Interacted very well with our family!!

Valeria and Omar were both amazing made my purchase smooth!!

Valeria was amazing and so helpful! She made sure I had a great experience and saw everything I was looking for !

Customer service was great by Omar Garcia.

Faye helped us today, she was pretty good and didn’t force us into anything we didn’t want. She gave us exactly what we wanted.. we went to Ashely’s in Santa Ana at main place..

Awesome customer service. Aurora is a so Kind🥰. Thank you!!!!!

If you happen to come here at this Ashely at Main Place mall ask for Manny. This is the second time he helped us with our purchase. He knows what he’s doing. Manny is a man.

Great customer service! Kudos to James who went out of his way to help me with making choices for bedroom furniture. Omar was also a great help. Thank you! I highly recommend the Santa Ana, Ashleys!

Rishi was super good sales he help me in everything I want to buy

Where to start?! My mom and I had an absolute positive and smooth experience with, Liana! We came in wanting to buy a sofa set and she not only provided great recommendations based on what we were looking for but was also super friendly, answered all our questions and was transparent. Liana, you are awesome! Thank you for sending us off with the perfect couch for our home and laughs to start our day.

Our sales rep in store got us everything we needed. She was very helpful and kind. We had an awesome experience working with Liana.

Manny was a phenomenally kind and patient salesman. I highly recommend working with him! Omar Garcia, the store manager, also helped us get the best price and closed the transaction smoothly!

Today I purchased a new furniture set at Ashley’s, with the assistance of Hung, and I'm incredibly impressed by his expertise and service. Hung's knowledge of the products was exceptional, and he guided me through the selection process with ease. He was patient, attentive, and went above and beyond to ensure I found the perfect pieces for my home. His proactive communication and dedication to customer satisfaction made the entire experience seamless and enjoyable. I highly recommend Agent Hung for anyone looking for exceptional service when purchasing furniture at Ashley’s.

(Translated by Google) Wishing thanks for tenderness (Original) Wishing grasias por tenderness

Very helpful and respectful loved her Liana

Maria es excelente con mucha paciencia ! James was great too! We’ve gone to other stores that did not want to help like the team in Santa Ana. Great first time Ashley buyer! And will return soon! Gracias Team Santa Ana!

Omar Garcia and Manny were truly exceptional! They are the gem of Ashley's

Omar Garcia tremendously helped us! He was very patient and understanding with all our needs. Additionally,Manny made sure that the transaction is seamless! Will definitely go back! Highly recommended!

Gabriel is great help and excellent at going above and beyond to explain all the details of the mattresses!

Liana was so wonderful, super helpful, took her time to help me with my needs, and deliver what I really needed for the mattress I was looking for!! Definitely recommend her come see super friendly!! So happy with my purchase and how helpful the whole team was!!

This review is for Manny who is so patient and helped us find the best sleeper sofa. So excited to get our new furniture, thanks Manny!

Had a great experience with James, Jasmine and others at this location. I had to purchase some replacements parts for my sleigh bed set, and James was super helpful to make sure I got the right parts shipped to my house. I would recommend this location to anyone looking for furniture.

Faye was a great helper! Guided me in the direction I needed! Appreciate her, she took care of me! Coming back! Thank you Faye!

Manny was upstanding. Good guy. Funny guy. All around Good service here at Santa ana even just before closing

Liana was cool👍 but many errors came along my way like forgetting to check ID and getting information confused with someone else and spelling errors. Overall okay service will probably return expecting better.

I was in the market for a new bed frame and I was pleasantly greeted by Ameera at Ashley’s Furniture. She was a great help selecting the right frame to fit my mattress. I placed my order late Saturday night and had it delivered and expertly set up just 4 days later. 10/10 recommended and ask for Ameera if you want friendly and informative help!

Awesome customer service provided by Javier Enriquez. I had a great experience at this store and Javier was a very professional, helpful, nice and patient. I will definitely ask for him in my future purchases.

DONT COME TO THIS STORE !!! Went in store to purchase a mattress protector. The lady the helped me her name is maria she was helpful showed me a gray protector which i was looking for and i thought thats what i had ordered but instead when the shipment arrived it was white which of course i was disappointed. I went back to the store see if im a able to return the item that was mis-shipped. The lady at the desk called the manager named Omar saying that the protector sheets are final sale and unable to return even if i just gotten them that same day. I wasn't even aware that the item would be final sale then again they had the item on display saying it was discontinued selling the item so, they are falsely advertising. Omar did absolutely nothing to help out. As a manager I would assume you would try to help out cause one you had it in display and you employee wasn't even aware of selling the product. I wont be coming back here whats so ever. I was also looking to buy sofas but i guess not. Will be taking my business elsewhere.JEROMES HERE I COME THANK YOU ASHLEY'S FURNITURE FOR LOSING A LOYAL CUSTOMER!!!

Outdated and overpriced for the quality and the value. The buyers need to level up we are not in the 90's furniture is multifunctional these days.

Never buying from that store again, they told my mom the sofa was going to be delivered on the 29, then when my mom called them to ask them why they hadn't come yet they told her it was going to be delivered on the 3rd of the next month. But if she wanted she could go pick it up at the warehouse that is like one hour or more from Orange.👎

Jasmine, Omar, Priscilla, and Malik are excellent employees. I purchased something 90 days ago and for my order I gave them my nickname instead of my legal name. Oh man that caused some complications. Because the item I expected, upon arrival was a different color than I ordered. I had to return it because it did not match my current furniture. I requested the return and refused delivery 3 months ago. Unfortunately the corporate of Ashley wasn’t able to verify my identity and it took them 3 months to return my money. But these 4 employees went above and beyond and made a stressful situation much better by listening to my concerns and making sure to communicate with me to the best of their abilities. I wasn’t going to shop from Ashley ever again, but because I received exceptional customer service experience, I happily choose to check out their inventory and purchase from them again Thank you Omar, Priscilla, Jasmine and Malik for making my experience positive

This is the best Ashley's store in OC that my mom and I have been to. Their hospitality is great and as a customer it's really nice to actually feel cared about and not made to feel like you're pressured to buy anything. When my mom bought her new bedroom set Chase helped us out and got her a really good deal. He was absolutely amazing, helpful, and had so much patience with us when we were a little indecisive on what we wanted to get.

We were at Ashley's like 4 times and every time we were greated professionally. My husband and I finally decided to buy what we were looking for. Manny had excellent customer service we were really happy with his service, I would totally recommend him. Thank you Manny!!

Aurora was very nice to us . Thanks for averting.

My SA was great but everything else was Horrible! My order got cancelled and I was not noticed and I still don’t have a delivery date, I would not have purchased it if I knew it was back dated. I even paid extra to have it delivered. I waisted my whole day and would not have know if I didn’t call to inquire. I’m very disappointed .

Good customer service

I needed new living and dining room furniture, as I'd bought these 10 years ago from a cheaper source and they didn't last five years. I was very happy with the look, the quality and the prices of what I selected. I was also very happy with the sales team, as they aren't aggressively following you all over the place, giving you your space while you look around. Once I was ready, they were very knowledgeable in answering my questions, offering suggestions, and even working with me on the price. I had been to numerous furniture stores before going there, which I found other the quality lacking, not the right look, or the pricing astronomical. I'm very happy with what I chose and the experience.

I had an awesome experience today. I was able to grab everything I wanted and get hassle free delivery with the assistance of Liana. She was such a help today and was very polite and informative about the furniture. Thank you so much again Liana if you're here ask for Liana.

We were serviced by Rishi who very patiently listened to my 84 year old father’s particular requirements in a couch. He showed us a wide variety and was kind and attentive. We were in and out quickly with exactly what we were looking for. Excellent service.

James the store manager was honest, patient and provided great customer service. Many of the workers came over to check if I needed help as well. Good to see that some places have returned to helping customers. Thank you James!

Like everything else today prices up everywhere but great furniture n very comfortable as they are beautiful. The Rep people also very nice n helpful. Kudos to "Mike" who helped me with a unique side table i wanted n showed me around a few sets of leather couches I'd like to buy in rhe near future but 1st I need to get rid of current couches to fit any new ones. I always say this is my last set no more; but its been now 10yrs sincelast set. Is time!!!

watch for added fees 👎🏼👎🏼👎🏼

Horrible experience, over charge me, then when I had them remove it, they said too late order has been already sent thru and they couldn't take charge off or refund me instead I need to cancel who order and re order again and my money will be refunded in 2 to 3 days. I Said fine and went home re order what I wanted and they then sent me cancel order and while in middle of put coffee table together they call me and ask me to bring back what they ship me to get my refund. So now I hoping I get what I order soon. Do not recommend this place.

Great service!

Faye has fantastic- friendly and knowledgeable and patient! What was not good was not being able to pay online because Ashley is unable to separate our billing address from the shipping address. So we had to make a 30 minute trip back to the store to pay in person. We purchased furniture for Jerome’s also. They were able to accept final payment online using 2 different addresses

Aria was very helpful gave me dimensions of furniture and walked with me looking for furniture they had available.

Rishi did good job today we will come back again

Mike helped us to pick out a couch. He was very patient and helpful the entire time. We had a great and easy experience shopping here.

This place has the worse customer service avoid Rishi and his managers they will run your credit and open multiple accounts under your name and sit there and lie to your face that accounts aren't open then you get home and you get notification that you have new accounts on your credit file open. I have two accounts and yet no one can explain why they did that! James the manager said he would call me back never even did. I had issues with this store back in 2017 and thought it would be different I was wrong! Avoid this store !

I went into ashley furniture store a few days ago and I had an amazing experience the staff there is so friendly and awesome and helpful. Alex, Jazmine, and Priscilla was so amazing they walk me through every step of the process they explained everything to me I had some questions about some of the fees and charges and they explained it all and I really overall enjoyed my time there and will definitely be going back because of those three of amazing ladies. Thanks guys!

I went into ashley furniture store a few days ago and I had an amazing experience the staff there is so friendly and awesome and helpful. Alex, Jazmine, and Priscilla was so amazing they walk me through every step of the process they explained everything to me I had some questions about some of the fees and charges and they explained it all and I really overall enjoyed my time there and will definitely be going back because of those three of amazing ladies. Thanks guys!

Fred the floor man and James possible mngr were awesome in both care, knowledge, and conversation. 😂 My sister and I had a pleasant time shopping for mattresses for Mother and my Son. end results are Amazing!

Hi- I bought a metal foundation for my bed. I do not recommend it as not good quality. The bed started falling apart (as in the picture). It felt like I was on a roller coaster ride. I called and explained the situation, but they said: "that I was not able to exchange it or could not return it"; I was willing to pay the difference if needed. I usually do not review stores, but I made an exception for this situation since buying the metal foundation was money down the drain. Thank you I wanted to update the last review I left. After I left the review, the Ashley review left me a comment to email them. I emailed and explained my situation. We emailed for a month, and after they did their investigation. They emailed me letting me know they credited me with some money in my account, and I could make a reselection ( instead of a metal foundation I chose a wooden foundation). They charged me the setup, delivery, recycling fee, and tax (137.61 dollars), and I had to pay the difference but, overall, they worked with me, and they let me re-select another foundation. The sales rep Maria Aurora Cruz and the manager (cannot remember his name) who was there on 12/23/2023 when the store opened were very helpful and attentive. Thank you for all your help !!!

Product delivery unassembled, damaged, and defective. Don't expect fair customer service resolution. I don't recommend Ashley Furniture

The prices are decent, pieces are nice just be careful when they tell you 3 years 0% financing. It's half true. & whatever you do DO NOT ADD ANY PROTECTION PLAN!!!! It's a scam. My chairs got dirty I have been trying to get someone to come out and clean them and all they did was send me a kit for me to clean myself and won't send me a technician like they said they do. Have been going back and forth and they still tell me I need to clean it myself. Save yourself from the hassle don't get the protection plan!

Andrew was very helpful at helping us select our furniture.

Service here is great! Andrew helped us out and made everything so easy! We found exactly what we needed.

Andrew was very nice and good

My recent experience at Ashley’s Furniture Store was made particularly memorable by an associate named Ameera. From the moment we began our shopping journey, Ameera’s friendly and approachable demeanor set the tone for a relaxed and comfortable visit. She possesses a wealth of knowledge about their products and was eager to share it, ensuring we had all the information we needed without feeling overwhelmed. What stood out most was Ameera’s patience and the absence of any pushiness, a refreshing change from the high-pressure sales tactics one often encounters. She invested time to understand our needs and preferences, guiding us through the selection process with genuine care, never rushing us to make a decision. Though we didn’t make a purchase on that day, the outstanding service provided by Ameera guarantees we will be returning to finalize our choices with her assistance. It’s associates like Ameera that build customer loyalty and make shopping at Ashley’s a delightful experience. We look forward to our next visit!

Great service. Quick and easy was able to do a twin bed purchase on a lunch break.

Andrew and Omar were great! Made the experience quick and easy! Thanks again guys

Amazing customer service

Everybody here is always so helpful. Its our favorite Ashley's location actually. DO NOT GO to the Ashley's in Long Beach. They tried to keep our refunded credit for MONTHS on Months. And then when my husband went to speak to them in person the girl at customer service was a rude b***h & found it amusing to not want to help him get his 1k+. The manager was called and even he was sooo unprofessional. It was literally crazy and confusing that Ashley's would have such hostile & sneaky staff. This location, we've come & never left it. We've furnished our whole house just from this store alone and have had several different reps & they are all lovely, take their time making sure you get the best fit to your liking, and they are all super professional which is always super important to us. Today we came in just to take a look around & wound up getting my husband a reclining chair for his office. Devin helped us today and he was super kind, patient & professional. Definitely shop at this location if you're looking for a welcoming & honest store.

Andrew was extremely helpful, knowledgeable, patient, easy to work with and he has great taste. Working with him was like working with an interior designer. He helped me budget and color coordinate my home. He’s definitely the best in the business. Ask for Andrew you won’t be disappointed.

Andrew was very helpful.

Had a great experience with Mr. Andrew. I would definitely return if needed.

Loved my experience with Andrew

Be careful with their delivery ppl they dropped pieces from bed frame you could hear the bang all the way down stairs to see that they damaged my son's bedroom floor we submitted a claim and they denied it they didn't want to take responsibility of their irresponsible delivery team. Bed cost over 2 grand and the damaged flooring is going to cost us money when we move out. Smh not buying from here anymore.

Andrew was very patient, knowledgeable, and made us feel comfortable. Our experience was not rushed or felt pressured at any point. Saw many other place and felt the most comfortable and made a return and purchase at the location Andrew was located in. Definitely, will return to the location and ask for Andrew.

Just purchased me and my wife's dream couches !! Gabriel help us out, he was the best. awesome energy wasn't pushy, he actually let us look around and gave us our space. We will definitely go back and ask for him he made the whole experience amazing so did his manager he was great energy too.

Andrew was very helpful and knowledgeable. He made our purchase a breeze!!

Ordered mattress and foundation. Both came on time and were put together promptly. So far, so good.

The sales person did not let us know we only had 72 hours to return items if not happy. Of course it was on contract. But the sales person should have gone over it with us. We were not satisfied but could not return it even though we were just wanting a store credit. Management would not do anything either. Now stuck with a $2500 love seat we are not happy with. Very unsatisfied with their customer service.

Very helpful! Found everything we needed!

Gabriel was very helpful and made everything super easy. Walked in and walked out without minutes with a nice furniture that we always wanted. Thank you again. Totally recommend it.

DO NOT PURCHASE A COUCH FROM HERE. Couch was delivered damaged. delivery driver refused to take item back into truck for replacement. placed a customer service repair order for the couch. no one showed up to repair the couch. called customer service MULTIPLE times. each time customer service was called they told me something different. did not replace couch or repair damaged part. completely disappointed in this experience and will NEVER buy from Ashley again. stay away from this store and their terrible customer service. price does not match quality.

Andrew took great care of us during our shopping experience. He was real friendly and professional. Made everything super easy. We will definitely be back for our next furniture purchase.

Andrew assisted us gracefully in buying dining table and presented us any possible discounts. Kudos!

Explained the products very well! Heard our concern in terms of the quality and material of the dining set.

Horrible experience! I THOUGHT IT WAS MY BAD LUCK but i see other people have delivery difficulties..... I purchased 3 items. 2 were hand delivered to my address. The 3rd item was delivered by Fedex and SomeHOW it was delivered to an old address I used to live at(an ex's house) Fedex claims their job was done and it was delivered. Funny thing, is both Ashley's and Fedex are dumb... I look up the tracking and it's very CLEAR!! It was delivered to a completely different city. It says in the history of deliver, ADDRESS LABEL CHANGED, right before it was delivered. I never called in to change an address. I have called Ashley's 4 times about this, nothing has been done. I have called Fedex about this 4 times and nothing has been done. This has been a nightmare and I get so heated every time I think about it because no one can take responsibility and pick up the damn rug and take it back to their warehouse or finally deliver it to the correct address. Ridiculous. I work in servicing. I understand Sales is important but, make sure you deliver a product you have sold.

We were purchased a sectional and were told by the salesperson, Andrew, that the delivery window was 8 am - 12 pm. We told him that we don’t move in until 10 am. Andrew told us that was fine and that when they call the day of we can ask to be later in the delivery. When they called day of, I told the movers about that and they said they couldn’t do that. Then I called Andrew and he said “I don’t remember having that conversation with you” as if it didn’t happen 2 days prior. Just no accountability, morals, or ethics. He seemed like he had that lie rehearsed like he lies like this all the time. Had to rearrange my work schedule because one salesperson lied to make a sale. Pathetic.

5 stars across the board 🤩

Took a while to get someone to phone. James was very helpful and I achieved reason for my call quickly when he came on line.

Andrew was absolutely wonderful! He helped me find something in my budget and was very informative on protection plans available.

Solid experience. The staff were really helpful in picking what we wanted.

Good experience, let me do my shopping and choose the tv console I wanted!

(Translated by Google) Miss Aurora is very kind, I recommend her, she speaks Spanish and English and can help you with what you are looking for, be it comfort, quality and economy, good service (Original) Muy amable la señorita Aurora, se las recomiendo habla español e inglés y te puede ayudar en lo que buscas ya sea comodidad, calidad y economía, buen servicio

The staff here is the sweetest and so helpful. Alex helped me find an item I was looking for. She was efficient, quick, caring and so considerate. I drove from the Santa Clarita area, over 60 miles, to get the item and the service received was worth every gallon of gas used! :)

Andrew and James were amazing at helping me pick out all my new furniture for my new place. I needed just about everything and they were patient and knowledgeable. They both made the process very easy!

Great experience!! Andrew and Omar were amazing!!

I had a great experience with Omar Garcia. He was super helpful and patient throughout the whole process. We didn't feel pressured at all and felt comfortable during our visit to ask questions. He was very knowledgeable. Thank you!

- the worst experience of my lifetime, just go to the living space atleast they listen to you, when i bought the item no one told me it was a final sale but when it broke within seconds of buying it they refused to do any store credit and basically offered me a table that looked like it has been clearly used. never again

Great experience with Andrew and his manger James. We were looking to get bed and mattress and they both pretty helpful to work with our budget. That was an easy transaction even though I'm not an easy person. Thanks to both. Highly Recommend this friendly environment store and of course Andrew and his team.

The prices are a bit high, but the people were great. 😊

The best customer service and best deals

Manny was excellent and helpful with our needs. We had a nice experience with him. We ended buying a Tempur pedic and bed frame all thanks to Manny’s well explanations. Will buy again. Highly recommend!! :)

Maria helped us find the perfect furniture for our new apartment, she was patient and very knowledgeable, thank you Ashley and Maria! 🙏🏼

BROUGHT NEW MATTRESS IT WAS FLAT ON ONE SIDE IN 15 DAYS! OTHER FAMILY MEMBERS AND FRIENDS HAD SAME EXPERIENCE IT TOOK SEVERAL YEARS WENT BY BECAUSE THEY WANTED ME TOO BUY SOMETHING ELSE.

Andrew was great help!

We came in looking for a couch and ended up getting a couch, dining table and end tables. They were super helpful and answered all of our questions and concerns.

Great service friendly staff AND the most outstanding experience with salesman Fred who made our decision making process extremely easy. Good luck to him and the Ashley organization. Thank You.

Great experience at the Santa Ana store, Amanda and Omar were super helpful and I got everything I wanted in one stop!

Ask for Fred hes Amazing! We had a good experience he was very knowledable And left satisfied :)

The furniture was cheap looking, and the prices were outrageous. The employees are like sharks, which is extremely annoying.

Quick hassle free purchase! Andrew was a great help!

I was happy to shop in the busiest day on Labor Day. I was in and out so quick thanks to the help of Andrew my salesman. I love my new sofas and can’t wait to get them as they promised.

Fred has a Great humor, very very help full.

Kevin from heaven was very entertaining, we were just looking not realy gonna buy, but he is a very good salesman and great person. I will send friends and family to you store, thanks ver much.

Andrew was great!! Ashley always goes above and beyond to meet our furniture needs!!

Went in to buy a sectional couch and was taken care of right away! Kevin showed us a lot of great options that fit our requirements (not too big, darker color to hide the hair from our two long-haired black cats, etc) and we found the perfect option that was so comfortable. I didn’t feel pushed to choose any particular option at all. The financing application process was very easy and straightforward, and within 30 mins we left with all the paperwork in hand and a delivery date scheduled! Excited to go back to Ashley’s for my furniture needs in the future 😊

Great costumer service from Andrew, Omar and James

My husband and I walked into the store and a very friendly sales person greeted us. His name was Andrew. He was so kind and asked what we were looking for and showed us where to go and he let browse without hovering over us. After we picked out what we wanted he was close by to answer all of our questions and helped us with the purchase. We bought our item yesterday early afternoon and even though they said it would come in, in about 5 days or less by UPS. Well, we received it the very next morning. Less then 24 hrs. Phenomenal. Thank you Andrew for helping us out and being so friendly and not pushy. We will come back when we need more furnishings.

My husband and I had the pleasure of shopping with Kevin to purchase our new sofa and bedroom set. Kevin was funny, patient, super helpful, and best of all he wasn’t your typical pushy salesman. Our experience was smooth and the customer service he proved was top tier. When shopping at Ashley’s make sure to ask for Kevin. 10/10 recommend!

My guy Devon super professional, informative and knowledgeable! Thanks for the living room set up ! 👍🏻

Andrew was great! Took his time to show us around and worked within our budget. Will be returning.

Andrew was extremely helpful and easy to work with. Great customer service.

Andrew was very informative and friendly!

Andrew was extremely helpful with helping us choose our sectional! Walked in unconvinced and walked out with new furniture!

I would leave zero stars if I could. We purchased a tv accent cabinet and we're told we would get it In 3 days. It's been two weeks, 4 different schedule deliveries. I reached out to my sales person manny to make sure it would be canceled and he never followed through. The store actually hung up on me when trying to cancel the order myself. I've dealt with living spaces, Jerome's and others and NEVER had this problem. Not even sure how this company is in business but this place is an absolute joke.

It was my first time and I am overwhelming. I was very happy, very comfortable. And my sales person was very connected. Knowing what he was selling and I'm very happy now I have to make sure that it will be delivered to me on time. Have a wonderful blessed day.

They will give you thorough information about every single inch of piece, of how specific and comfortable their couches, and beds look set up! Very nice presentation from the Manager on how specific and detailed he was!

great salesmanship thank you to maria omar and karim

(Translated by Google) María Aurora thank you very much for your attention and your treatment, very kind, very good service, very respectful; very good buy . Many thanks for everything. (Original) María Aurora muchas gracias por sus atenciones y su trato , muy amable , muy buen servicio , muy respetuosa ; muy buena compra . Muchas gracias por todo.

I came into the store to purchase a sofa and was greeted by Fred!! He was so patient, knowledgeable, friendly, helpful and honest!! He didn’t try to pressure me and provided the best options for me!!! He is awesome!!!! I will be back to purchase more items from Fred!!! In addition his manager Omar and Khalid at the finance desk were so awesome and helpful!!!! Andrew should me one of the most comfortable recliners in the store for me to sit in!!! Good looking out Andrew👍🏾👍🏾👍🏾🙌🏾🙌🏾. Please consider Ashley Home Store in the Main place mall in Santa Ana for your home furniture and accessory needs!!!! Thanks to you all!!!!!!😊

Everyone was very kind, and helpful. Fred one of the workers helped us find the right mattress. He was authentic and honest on what Ashley offers.

Fred was really helpful. Gave us useful information and did not pressure us on purchasing anything. Thank you Fred for the help and hopefully will be purchasing the mattress soon. Thank you.

Well over All the sales lady, manager and the accountant crew they were amazing, their customers service was awesome at all times, guys keep up the good work blessings to all .

I paid for the additional coverage for my coverage and the ins company refuses to pay for it. I called Ashley’s and they told me I’m sol and best they can do is give me my money back za which was like 50 bucks. They refuse to fix my couch claiming is Mandy defect and I fly cover accidental - like they would know. I will never buy from them again and encourage everyone to stay away and go to living spaces. It’s been terrible- overpriced and steal your money. I will never ever purchase from Ashley again and encourage my friends to do the same. To this day they refuse to help. Horrible service

Manny did a great job! His expertise and patience really made our furniture buying experience great! Manny was the best!

I went in browsing and ended up buying a few things, thank you to Javier Enriquez he was very helpful and had excellent customer service.

I went Ashley Santa Ana branch, I was so happy, very friendly staff specially Maria, she is very so sweet and patients. They have great staff.

My husband & I walked into the store and was immediately greeted by some very friendly employee named Devon, who thoroughly helped us all with our furniture searching experience. Yeah, every question asked regarding each store item was thoroughly explained in great detail and we were very satisfied with our purchases. Also, Devon assisted with applying for credit, which resulted in a success, and was very efficient. I highly recommend the store and the employee Devon. He is absolutely amazing and deserves a raise.

Buying at Ashley is stressless and no pressure experience. Associates were friendly and willing to assist if needed.

My experience. The second my partner and I walked our pasty skinned bodies into the store, one of the 3-4 men (who stood gathered together near the back of the store) made a beeline for us. We noticed immediately. We were not interested in talking as we were there only to browse. We'd never shopped at Ashley before and wondered what styles and prices they offered. We immediately took a right turn around furniture to stave off the "salesman approach" but he swiftly recalculated his tragectory and continued his attack. We circled and walked right out of the door we came in. The salesman immediately stopped his progression and returned to his cackle at the rear of the store. In the meantime, a family (two parents, 2 kids) had walked in ahead of us. They were Hispanic and spoke together in Spanish. Despite them sitting on several couches, discussing their preferences, never once did any salesperson make a beeline to them. From my observation (before and after the chase), not a single salesperson gave them any attention whatsoever. It was like they didn't exist. Now, there's a possibility these salespeople knew this family and, perhaps, they were known to browse and not buy so an approach from a salesperson would be fruitless (unlikely but I'll throw them a bone). Still, not a single acknowledgement of their presence was made and yet we were sought out and stalked immediately. Even if Ashley offered top quality furniture at rock bottom prices with the most luxurious before and after market customer service (judging from previous reviews, this is far from the truth), I would never shop here. And here's the thing, we were looking for an entire house of furniture as we'd just bought a new place and needed to kit out every room. Obviously we went somewhere else. Additionally, the furniture we did see was uninspiring and common (can be found anywhere) with prices surprisingly high.

Rishi was very helpful and attentive. We were able to get a full set for a really great deal and we are happy with our purchase.

DEAVON the sale rep was very competent and knowledgeable. I came in knowing exactly what model I wanted and bam was out in 10 mins with an order and delivery time I needed!

Came in here for a new bedroom set and was greeted by Devin! He was very helpful and patient and got everything taken care of quickly! Thanks again Devin!

Great service! Great price! Love my new Tempurpedic bed!

Highly recommend good quality

Run to Ashley on El Toro!! We had the best experience ever with Diana. She's an angel. She spent the day with us and made the furniture picking process a breeze. I can't thank her and the whole team at Ashley enough for all their help.

My time here with Deavon was very pleasant and wonderful.

My mom was treated like a queen. Faye and Albert were professional and very sweet and helpful in helping my mom make her purchase a reality. We will definitely be coming back!!!

I bought from Ashley’s recently and the service was great. Deavon was a big help and made the whole experience much easier.

Very Helpful, Accommodating, gave huge discounts, shown us everything and explained everything in detail. Excellent service and nice furniture we loved it!

Thank you Deavon B ! Very professional, and knowledgeable

Deavon provided fast and excellent service. I'm happy with my new furniture. Thank you.

Worked with Devin today and had a quick and easy experience!

My girlfriend and I moved in together and we needed a couch, so we went couch shopping. I had never been to Ashley Furniture before so I had no expectations. Went in a shopped around and found a couch we liked that was on sale. Salesperson was helpful and friendly. Paid for the couch and arranged delivery. The next day the couch was delivered and put in my house. Everything was great.A few months later, one of the cushions started to fray. Now, I know the couch was on sale and it wasnt that expensive to begin with, however, this was the first time I had purchased non-Ikea furniture so I expected it would last a little longer than 4-5 months before it started to fall apart.I called the store I purchased it from and they told me I had to contact Ashley Furniture directly. So I did. Never heard a response. I saw they had a text help line, so I texted it. I received an auto-response that they had received my message and that somebody would contact me back within 24 hours.Never happened.I texted again. Received the same auto-response back. Never received a response.Texted again. Same thing.Texted again. Same thing.Emailed. No response.Basically, after about 6 months of trying to get in contact with somebody that this godawful company, I finally was able to get an actual live human on the phone! Explained my issue, and explained I HAD BEEN TRYING TO GET IN CONTACT WITH THEM FOR OVER 6 MONTHS. Their response? We're sorry.They also said that particular couch had been discontinued and so there was nothing they could do. By this time all the cushions had begun to fray badly and the couch looked awful. The "customer service" person recommended I take the cushions to an upholstery shop and have new ones made. LOL.Do not go to Ashley Furniture. They will take your money and sell you garbage with a "warranty" and no way to make good on it.

Great place to shop. Friendly customer service and staff.

I came in looking for a bed frame and the experience was unexpectedly wonderful, Devon helped me out and he knew exactly what to introduce me to he for sure has so much patience lol. Definitely coming back!!!

Service was great

Manny was amazing Thank you 😊

I went in and bought a beautiful mirror and bedroom set by rishi, he was so helpful and made everything so easy! Thank you so much! Highly recommended coming here again to buy more furniture!

DO NOT WASTE YOUR TIME OR MONEY !!! This place has the absolute worst Customer service and there product is garbage for top dollar . We purchased a couch and it looks like crap less than a month after having it they say it's a 72 hr warranty policy . I will fight this one until the end and leave a review every month after technician makes a visits to my house to try and fix the problem .

We recently walked in to Ashley Furniture to look for accent chairs, but knew that we would be bombarded by a salesperson. We spent a few minutes walking around and Manny came over to introduce himself. We let him know that we were just looking, so he let us know that he would be available to us if we had questions, but if anybody else came up to us to let them know that Manny was already helping us. Super friendly and we certainly appreciated that he did not hover over us. After we found some accent chairs that we liked, we found Manny and asked him some questions to which he patiently answered with a great personality throughout our conversation. Once we decided to purchase, Manny was very helpful to walk us through the check out process as well as explaining the warranty and protection plan. We agreed on a delivery date and completed our visit. Our accent chairs were delivered today well within our delivery window. The chairs were well presented and the delivery team made sure we were happy with them before leaving.Overall, a great experience and we have Manny to thank!

Had amazing service by Rishi as well as Albert. Gave me a great cash deal for a sofa and dining room table. Don't waste your time at the lower quality stores. Best furniture at best.

I came into the store today at the Main place in Santa Ana location , Rishi was helping me with the temper pedic mattress, bed frame, he was very knowledgeable, well explained, nice, very helpful and give me a great deal. Rishi has a great customer services. I will definitely recommend my family and friends to him. Thank you Rishi! You're the best!

Manny has outstanding customer service and we will definitely recommend Ashley Store to our friends and family. WELL DONE MANNY!

I don’t know what kind of table this is but I was told it’s marble and I can wipe it clean easily. I haven’t even used it yet and I just received it less than 24 hours ago and it’s already stained. I haven’t used it at all. I don’t understand what kind of material they sold me for $800 bucks. Extremely disappointed.

I loved the way they treated us, always with a smile good attitude and the selection of furniture it's great.

Ashly is really very good store. Very good quality and customer service.

I walked into the Ashley store, looking for a couple of items. I had been to a different furniture store without much success. I was greeted right away by Manny and he asked me if he could help me with anything. I proceeded to tell him what I was looking for, a couch. I gave him all of my thoughts about what I will needed and after a short period of time we decided on a couch. I really needed his help because I wasn’t able to make that decision on my own, and he knew the products very. Very happy with my experience. Very happy with Manny.

Javier was very helpful. He showed us all of the dresser options available and thoroughly explained the delivery process and options. The process was quick and efficient and we are happy with our purchase.

Love this store !! No one was pushy and our sales associate was fantastic. We will be back soon :)

Second purchase from this location. Mike was incredibly nice and not pushy (which I find incredibly irritating when shopping). I would recommend going to him if visiting Ashley's at Main Place Mall.

Went in there late at night to look for a display case. Staff was very helpful in trying to find what I needed. Although, no display cases where available, Manny helped me find an alternative that would work just fine.

Whoever the old guy working there is he is full of himself and the moment I walked in I was greeted with him asking me if I was going to buy something and asking me if I had a credit card and told me that if not to leave the store was very rude and unprofessional I hadn’t even walked half way in before he started telling me things one things for sure I will never be shopping at Ashley’s furniture for and furniture need in the future

The salesman was friendly and knowledgeable gave me lots of options my only complaint was before I got to the store I tried to call the Ashley phone number about seven times and no one would answer the phone.

Manny helped us out! He answered all our questions, was professional, courteous and never pushed me into anything I wasn’t interested.

Gigi is amazing and is the reason we came back to the store . Respectful, honest, transparent and extremely helpful in getting us what we wanted and needed. If you need someone to help you with your furniture, please ask for her

Kevin was great ! Help me out find a great couch for my family , very satisfied with the service. The manager was awesome as well help us out so much !

Phenomenal outstanding !

Unfortunately, my experience with Ashley Furniture was not entirely positive due to the behavior of the manager. While the sales associate, Manny, was incredibly helpful and knowledgeable, the manager's behavior left a lot to be desired.Despite the manager's unhelpfulness, Manny was a bright spot in my experience. He went above and beyond to try to resolve the issue on his own and was always friendly and professional in his interactions with me. I appreciated his efforts to make things right, even though ultimately it was not within his power to do so.While I cannot recommend the store based on my experience with the manager, I would still recommend seeking out Manny if you do decide to shop at Ashley Furniture. He is a great asset to the store and was a pleasure to work with.

Best person to go to is Manuel aka Manny. Came in to look around. Came out with a whole new living room set and amazing tv stand!! Manny was very helpful and made everything go smoothly!

Manny is super helpful and amazing. Definitely recommend this store as well as service from manny hes so knowledgeable.

I went today to find a couch I saw online and make sure it was comfy and it was! Faye helped me and she was great,so friendly. I love my new Couch and she made sure I got the best price possible. Oh and it’s being delivered in less then 2 days! Highly recommend this store!

Faye is a very polite lady awesome she is so helpful and helped us find what we were looking for. For sure I will come back here and ask for her. Amazing customer service skills

Low staff but did great on helping everyone there

I normally don’t do reviews for any places really, but I couldn’t help but comment on such a great experience that I had. I was helped by Faye Abdullahi. Throughout the whole process of me looking for a bed, bed frame and a pillow, Faye was very helpful she didn’t want to just sell me something she really cared about making sure I got the right things for my comfort and to my liking. Faye went above and beyond to make sure I was satisfied with my purchases. Faye also made sure to provide plenty of options for me and explaining every piece and the details on it so I was able to choose and have knowledge on the product I’m buying. Overall, Faye provided excellent customer service she was very kind, caring, helpful, and professional throughout this whole process and it was one of the most smoothest big purchase I’ve had in awhile and it was all because of Faye going out of her way to make Ashley’s shopping experience easy and awesome. Definitely earned a longtime customer!

Great selection and great service!

Great prices and furniture

DO NOT BUY ANYTHING FROM ASHLEY’S. Horrible Customer Services. Expensive for cheap furniture. Received my furniture damaged and submitted a claim back in Feb 2021.. it’s Jan 2023 and nothing has been done about it. Tried to contact them for an update just for them to tell me now that it’s too late to do something about it now since this happened in 2021????? Last time I purchase anything from Ashley’s Furniture.

Thanks to OMID as he provided a great customer services to our family!

Be careful!!!!! they will try to sell you a protection plan but is something happened they will not honor it. Most of the furniture is made in Vietnam with really poor quality. DO NOT BUY THE PROTECTION PLAN, IT IS A SCAM!!!

Bought this couch from Ashley's for $1300 got it cause it pulls into a queen size bed. This is fake leather!!! Within a year the leather material is literally falling apart. I'm so disappointed and I have to now throw this away. It weighs like 500 pounds!! I would not recommend anything here .. especially there "leather"

Sales reps were helpful and not pushy. Purchase was easy and staff was knowledgeable. Delivery was quick and well executed. I would highly recommend Ashley for your next purchase!

Best

Danica and Alex gladly help use with everything we needed and made it super easy and fast. Highly recommended.

Do not buy!!! Attention, do your homework. I don't $1000 on warranty and bought my furniture during covid. Warranty company would NOT cover leather disclosing on furniture and told me it's manufacturer issue, called manufacturer and they don't cover cuz my year expired. I had to wait months for an appt from warranty cuz of Covid then the gut told me he was going to order piece of leather to replace and never heard from them again. In meantime my manufacturers warranty expired!How is covid my fault...i spent $18,000 of garbage crap furniture!!!Watch out ya!Does anybody know what my next option is

Bought a reclining chair from Joe at Main Place. He was very helpful and courteous. I love my chair and I would work with him again!

Walked in looking for furniture for my daughters room, Rishi was super helpful when looking for furniture. He made the process super easy and we also walked out with a good deal.

I had a great experience shopping for new furniture at Ashley’s. Rishi was very knowledgeable and helped us pick the right furniture. We also got a great deal to top it off!

(Translated by Google) Excellent service and product quality Ask Willi (Original) Excelente servicio y calidad de productos Pregunta a Willi

Bought a dining table from this store September 2022 and all I can say that it is the WORST table ever! Bad quality, chipping off already, leg bar broke, tabletop got damaged, insurance approved to replace it and every time Ashley delivers a new table it comes in damaged too! They simply don’t care about their customers! I spoke to different people from the online team and in store and no one was helpful or even offered to go above and beyond. Will never buy from any Ashley store because they obviously care about closing the deal and what happens after that is out of their hands! Waste of money, time, and effort!!!

Very great service. Manuel Corrella ( MANNY!) was excellent on the phone with our questions and was superb in person. He was glad to be of service in telling us about our sofa that we bought today. He gave us his card and said he would be happy to help us in the future. He is top notch! Carol & Joe Buffardi

Maria, wow how to begin with her she is the funnest most loyal person with her customers. Always ready to help you and gives you her full attention! Always happy and bring you joy and always does everything to make you leave happy and takes care of you. We have already purchased 3 times and will continue coming because I have never been given the fantastic customer service she does! Also the managers are amazing always do anything to make you happy Maria, pouya and Alex thanks guys! You rock!!

When and bouth dining room set

Very wide range of furniture with good build quality available from Ashley Stores. Display of various designs is user friendly and assistance friendly and knowledgeable. Overall a good and satisfying experience of getting furniture for our new home.

Faye was amazing and really ensures she gave her attention to us through the entire shopping experience. Never pushy and just let us pick what we wanted, gave input where needed and made the shopping experience beyond expectations.

The customer service was terrible and the employees were rude.

Jessica was very kind and very helpful! Only one that spoke spanish and helped with my purchase. Very patient with my indecisiveness 👍🏽 10/10 go with her to help you out!

Jessica the sales associate was very pleasant to deal with and Pouye and manager was also a great help. I was in and out in less than an hour!

if they offer you the warranty dont buy not worth the dollar for it the have have poor customer service no good communication between technician and customer

Nice and friendly customer service from Danica! She is very responsive to your needs as a customer and is not quick to just sell you something. She was very patient with us.

Thanks Rishi you're great. Give a Good prices make us feel not pressure to buy .

Rishi was the best, he was so patient and helpful to my husband and me!! Thank you Rishi!

People are nice and helpful. Just to check out the store.

Thank you Ali for helping me furnish my new place!

Jessica was great, and very helpful in helping me find an area rug!

Great deals! Great quality!

Beautiful store with friendly sales people

(Translated by Google) The best furniture store in Santa Ana, I'm definitely going back! Viemte service girls are a love! (Original) La mejor tienda de muebles en Santa Ana, definitivamemte voy a volver! Las niñas de servicio a viemte son un amor!

Great service very pleased 😌

Rishi did such a great job helping me with everything ! 5 ⭐️

Ask for Danica she did great job and helped me with everything superb

Excellent Customer Service, great prices. I will definitely recommend to family and friends...

Jessica was great and was very helpful when coming to my purchase

Jessica from Ashley furniture was amazing and excellent 😊

Faye was super helpful and looking to get us the best price!

Great Customer service! Rishi Kumar sharma helped with our purchase and was the best! Super easy and smooth purchase with the help of his service.

Great attitude.Had a good and easy experience with Rishi kumar sharma

Worst experience EVER....... I bought furniture from them 9 months ago and had some returns and up to today haven't had my credit and when I call the store they always keep shifting me to different people and keep telling me to wait for another 90D. Unheard of!!!! BBB NEEDS TO CLOSE THIS FRANCHISE DOWN....

Jessica and Pouya were very helpful, friendly and accommodating. Thank you. 😊

very clean store and the woman who helped me was such a nice and helpful. however, the computer system kept crashing, very slow, took almost 4 5 minutes to complete transaction.

We went there for furniture shopping for our new house, first guy treated us like we cannot afford anything. Second guy (forgot his name, he was older person) helped us buying bed and sectional sofa. But I’m not going back there again. I hope their manager read this review and tell them to treat customers nicely.

Terrible web site

Awesome team all willing to go the extra mile! Definitely coming back!!

This location has terrible customer service when an order goes wrong. They have you own hold for ridiculous amounts of time and then just hang up on you when you get through. The store manager at this location should be ashamed of the how badly they treat their customers and how irresponsible the staff is addressing issues. I will definitely be pursuing legal action against this organization.

Very helpful

How much?

Terrible service. DON’T WASTE YOUR TIME AND MONEY HERE. We bought thousands of dollars worth of furniture. We came in only needing a dining table and bed, but we were pressured to take advantage of the Memorial Day sale they had going on. To sweeten the deal, they threw in a free rug. When the rug came, it was a completely different style, color, and size. We had so much new furniture come in we didn’t notice that the rug was the WRONG ONE. It was the least of our worries. So we call and were told that we had to go back to the original store, 60 miles away from where we now lived, to return it. One of the managers said he can no longer get the original one we wanted, so he told us to look around for something similar in store and would give us some gift cards for the inconvenience. We find one but they tell us that it’s discontinued in the bigger size. We were instructed to look online and everything we liked wasn’t available in their store warehouse. We look for others we don’t like, but we settle since it’s the same size at least, and yet again it’s unavailable. Apparently they have a separate warehouse than online stores. We ask them to show us all the ones in the right size in their store warehouse currently. After an hour of no one really helping us slim down our options, the first manager begins to talk his General Manager about throwing in the first carpet we liked in store off the rack and adding more gift cards. He kept going back and forth to relay the information. We asked to speak to the GM directly because of how frustrated we were, the GM still never came around to talk to us. Instead he was wandering around the store not doing anything, along with the other 10 salespeople standing around on their phones and not doing anything. So in the end, even though they were the ones that messed up on our order originally, made us drive 60 miles to haul it back, and wasted over an hour of our time not really helping us, we were given a model floor rug off the rack that was half the size of the one we were supposed to get at still the same price as the original. But once we discovered the rug we were getting was on sale, only then did they give us a couple more gift cards… which we won’t use since we’re never coming back here.

Me and my wife was so happy because we just got our new bed ( tempur pedic) and also a living room set, a BIG THANKS to manny who really help us especially with our new bed because im having troubled with our old bed im having a back pain all the time so when manny recommend this bed oh my god i absolutely love it. He will deserved a big 100% KUDOS and well recommended. THANK YOU SO MUCH MR. MANUEL CORELLA , GOD BLESS🙏🙏

Fred was super friendly and helpful. Very patient. He allowed us time to think and compare. Never once felt rushed. He explained all options available to us. In the end we purchased a dining room set, as well as a sectional. Definitely recommend this store and ask for Fred!! He was awesome!

Went in for two chairs for our beautiful new office and left after purchasing what should be perfect. Mehran was terrific and very helpful during the process.

Maria was too much. Trying so bad to sell, talking loud and did not even ask about what option of delivery to choose from. Just pushed the most convenient option for her. Horrible customer service!

Ali was amazing and spent the whole day, several hours of his time, with us helping my husband and I pick out exactly what we wanted. We left happy and his customer service was impeccable. Very easy to understand and very knowledgeable about the functions of the furniture and the warranty we purchased for it. We will come back to see him when the ding room is ready 😊

Gigi was very helpful for me and my wife and the 0% 5 year option made the purchases I was making very affordable! I got bunch of very nice high quality stuff for the new pad! Thanks again.

Justin and the store manager were the best! However, I’m giving them only 4 stars because they call you so many times just to confirm the delivery day, and if you miss their call, they state they will change the date (after you waited about a month!) once you call back you are confirmed. This is about one week before. Then, one day before, they call you again to confirm the time. And if you don’t answer, they leave a voicemail stating you need to call back to let them know you confirm the date and time, to know if your home is ready, or if are there any restrictions. Then, you have to call back even if everything is ok. They should ask you to call back only if there are any changes because sometimes you have to wait in line about 10 minutes.

(Translated by Google) For me it was a bad experience, the bedroom I ordered was damaged and the chest of drawers in a different color does not open, one of the drawers gets stuck, I ordered it in March and they delivered it to me in June, now they do not answer the phone to replace me, another one does not to do . (Original) Para mi fue una mala experiencia los la recamara que ordene me salio dañada y la cajonera de otro color uno de los cajones no abre se atora, la ordene en marzo y me la entregaron en junio ahora no me contestan el telefono para reemplazarme otra no c que hacer .

Came in looking for a bed because I was getting tired of sleeping on my cold hard wood floor, walked in and tried out a bed and a worker told me you can’t be laying there and told me I could go have some fun at the arcade place downstairs, he even said the bed was a display, bed was already messed up sheets not even fixed…very unprofessional and caused emotional damage, won’t be coming back. Mathis brothers on top

Awful experience. The salesmen are like vultures at this location. They were extremely pushy even when I stated multiple times that I would like to think over the items and purchase later. They convinced me to purchase that day and assured me that returns were easy. I was purchasing a bed frame and told the salesman that I was purchasing a mattress elsewhere. He convinced me to purchase a "similar" mattress and when it arrived it was defective and did not expand to the full size or fit the frame that I purchased. He NEVER said that I would not be able to return the mattress because I purchased it in store. I looked online and it said "You have 100 calendar days from the date of delivery to return your mattress." I have spent so much time on hold trying to resolve the issue and they keep saying they will not return the mattress even though they never said in store that I couldn't return it and it does not say that online . To top it off, the $1,500 frame I purchased arrived with stains on it. DO NOT purchase anything from this store unless you are sure you will not need to return it or can afford to lose the money spent. I also spent $500 on delivery and was told it was "white glove service" and they left a mess in my apartment and scuffed the white walls with their shoes.

my husband and i purchased our livnig table from this store and as soon a sthey were deliver, chaird started to broke. we did not moved them around. they just broke with daily used. we put a claimed trhough the insurance their store offer and they denied. installation guy made a bad job. i think we can do better job than them. DONT PURCHASE THEIR INSURANCE. waste of money.

The listing price is $175 and then when you want to buy, the price becomes $300 so it's 50% increase. That's really unprofessional business.

Gigi was extremely helpful and patient. She listened to what I needed and helped me find exactly what I was looking for. It was really great dealing with her 😊. The manger, Bryan did a great job too. I’m happy and can’t wait for my new sofas to arrive!

Went in and ordered a dining table set and was told it would take 6-8 weeks. For something I liked, i felt like 2 months was worth waiting. 6 months later and nothing. Just a monthly email from them thanking me for my patience. Well my patience ran out months ago, cancelled my order with a manager there and that was that. Just a "hey sorry, maybe we can help you order something else". While I was waiting I noticed that they have that same table on display to trick people into buying it and again waiting until patience runs out. Never again, I'm taking my business elsewhere.

Richard was very nice and helpful with helping us purchase the right bedframe, we also got a great deal from him.

As always Manny at the Main Place Mall was very helpful in helping us with our mattress selection. Make sure to ask for him personally. Tell him Irvin and Sharon sent you

Manny Corella was very helpful with my purchase. I will send him some of my friends when they need furniture.

Your onsite customer care and great prices. Our sales person was the reason we made the purchase

Excellent service from Nick, who just happens to be a new employee. Usually you would expect a seasoned employee to treat you the way Nick treated myself and my mother. Nick was very professional, very friendly, knowledgeable of the store, patient and not pushy. Ashley Furniture has a nice selection of items to fit every price range. Management is very good here too! Both Nick and the manager did everything to make my purchase a great experience and I look forward to the new sofa and chairs I purchased for my mother to arrive. I know she will be very happy with the new furniture. I left the store with a great experience and price. I am a repeat customer and will continue to shop here for my furniture needs. With the sale prices it's hard to find another furniture store who could beat Ashley's prices.

Joe Ball helped us out and made our first furniture buying experience an awesome one! We will definitely be returning.

Ashley used to be a much better store I just had a mattress and frame delivered I paid the $60 delivery fee and set up when the driver showed up he says I don’t have tools I can’t set it up. Whatever you do do not pay for delivery there is a free delivery option always take that one unless you want to do nothing but fight with them and then wait on the phone for hours for a representative to handle your phone call

We came to Ashley’s about a month ago to look around, that’s when we met Kevin. He’s knowledgeable & professional with a tasteful sense of interior design. He never rushed us into a purchase, giving us time to think & come to the right decision, told us to come back after we’ve thought about it. We came to back to Ashley’s today and specifically asked for Kevin. I HIGHLY recommend you do the same. Kevin knows his stuff, coupled with a great sense of humor, I am beyond satisfied with my purchase and will be coming back. This is how customer service should be. Kevin you are the best! We will see soon to furnish the rest of the house!!!

i had a negative experience with Ashley’s furniture about two years ago. I was hesitant to return as a customer however, their deals convinced me to check if a particular item that I really liked was part of the sales. I called the store directly. I spoke with a sales rep, JOE, and he was friendly and took his time to text me photos and prices. He definitely convinced me to go make my purchase.

Manny is the best salesman! Helped us for multiple hours and multiple occasions, picking out the best furniture! Go to him if you need anything done right

(Translated by Google) I think it needs more attention from the workers to the clients. I look at them very coiv (Original) Pienso que necesita más atención de los trabajadores alos clientes los miro muy coividos

I had a great experience with my sales person Aryan, and his supervisor.They made sue that we go out of the store happily finishing our purchase.Kind smile on their face all the time.

I can’t not begin to explain how good the service we received was. We got an exceptional deal and Willi was an amazing host. We could have not gone anywhere else and received the same care. We are extremely happy and will be returning for future purchases.

Was going to buy furniture but sales staff was uninformed and couldn't get financing straight..had several people with complaints and issues so we left

Gavin Bains at the Ashley store at Mainplace Mall, Santa Ana was very thorough helping me to purchase my bed set. He ensured I had the best deal, and helped make sure I was completely satisfied with my purchase. He was so great that I came back 2 days later to also purchase a Chaise Sofa with him. The price point was where I could handle for both pieces, and am excited to have the set and sofa for my new apartment!

Have you wait around for an hour and the associates are just standing around arguing with eachother over what needs to be done super unprofessional

DO NOT BUY THE WARRANTY - THEY ARE OVERPRICED AND DO NOT COVER ANYTHING - Other that I would say their products are fairly good.

I went to the Santa Ana store to look for a couch. I felt like vultures were flying around us there were three of them watching every move we made. I did look at other stores but I’d like the one at Ashley‘s in Santa Ana. I did purchase the couch that I wanted. I was asked if I want the furniture protection package. I asked does that include scotch guarding the couch. He says no so I told him I did not want it. As he rang me up he asked me again do I want the protection plan for $150 and I told him if it does not include the protection plan I do not want it. He told me the only thing he could do was lower the price by $150 and I would get the protection plan free. The delivery guys were great they got it in my house set it up and no time at all

Roger was great! Very helpful didn’t pressure me at all. Love him and will come back.

I’ll give my experience at this location a 1 star. I was hoping to browse around for a new couch but after 3 mins of browsing me and my husband were greeted by Kevin. A short, bald, light skinned man to be very specific. He introduced himself and informed us of the deal you have right now. I politely thanked him and informed him that me and and my husband are just browsing but we will go find him if we require his assistance. Now I’m the type of shopper who likes to browse unbothered. While I appreciate him introducing himself, I know where to find assistance if I need it. The whole time while browsing he stood there staring like a hawk, making me and my husband very uncomfortable. Having retail experience I know that associates are to introduce, assist and inform customers as part of their job. Not to mention I know what theft protocols most stores inform their employees of. Now I can most certainly say that I did not look “suspicious” me and my husband were genuinely shopping for a new couch so for “Kevin” to follow us all around the whole store and watch over our shoulder was very inappropriate. It’s frustrating as me and my husband were really looking forward to make a purchase but definitely not at this location.

Go see Ali! He is the best. Professional, kind, personable, and efficient.

I wish if I could give zero star. We are Ashley old customers but their customers service were really disappointed. We ordered a bed ( mattress) and one chest. Then we had to cancel that order. We had to put $ 500 dollars down payment. It’s over two months they didn’t refund it yet. My husband called the store ( Santa Ana) they said, they would be refunded by Friday. But no refund yet, even they don’t receive any calls from us. Big store but their customers service really poor.

Unless you're Asian or Middle Eastern, you can expect to be entirely ignored.

It was easy to make the purchase and the saleslady "Faye" was so helpful. We would recommend her to everyone.

One of the most bad customer services that I have ever seen and experienced. I spent two days searching and did my selection based on the availability and I was promised that the delivery will be on time that they have scheduled. A few days later I got a call says that we will do partial delivery for dining table and the rest of the furniture will be delivered two days later, I told them keep the whole order delivery one time. After that got a call says we can not do the delivery, we need at least a month to make that happen. I started fell upset and went to the store and I told them simply if you can not do the delivery on time I want to cancel the order. They promised me that they will work on it and make the delivery next week on Thursday but I have to pay $300 delivery fee cash to the 3rd party and they will give me discount the same amount. I agreed, few days later they called me and said sorry, we cant make on Thursday we will do it on Sunday and have to pay $450 not $300, I also agreed. On Saturday, I got a call and they said we can not deliver the sofa and the loveseat, we will do partial delivery and the sofa will be available a month later but we can not promise a date. They are so bad and when I went to the store no one offer any help and they said if you want just cancel the order. I did cancel it and I just lost time, money and now I am with out furniture. They are so bad.

(Translated by Google) The service they gave me was excellent, very kind and professional, one of the people who attended me was Vrian H, I recommend visiting them (Original) El servicio que me brindaron fue excelente muy amables y profesional uno delas personas que ne atendio fue vrian h, les recomiendo visitarlos

8 months and 6 pieces later they still didn't get it right they send you faulty used furniture DO NOT BUY FROM ASHLEY .. you will regret it they give you the run around and won't let you cancel after 8 months with no delivery is a scam!!! Last piece delivered was not even the piece ordered I tried to go in person they definitely do not treat you the same way they do as in the beginning now you become a problem...I left numerous messages and emails I got not one call or email back ... YOU WILL REGRET IT!!! the amount we spent was $16,000 it was a total disaster.. they also send a technician out to see if the furniture they delivered is actually deemed damaged ( the tech that came to my home took a blade and scraped up the piece and said now they will send your another piece) I have cameras in my home even sent the video to the store I bought from absolutely horrified..

Ashley Associates in N. Main Street main place mall, Ali, Mike, Fred and Kevin were very nice, knowledgeable and professional. They handled everything I needed. Thanks to all of them.

The worst! they were judging us from a distance and my friends and me were treated with disrespect..

Im baffled at this experience I had today, they treated me with disrespect and genuinely I would not recommend you to come here EVER AGAIN!

Gavin was very professional, helpful and just all around a nice man.

I purchased my living set from here last week and the experience was great. Mengil was great when he sold me my things. When I returned yesterday to speak with someone about something else, I was not greeted and overlooked multiple times by multiple people. A couple walked in and the sales guys rushed to the door to get them but overlooked me. So after being there for at least 30 minutes a guy named Fred came over and assisted us.

The online order experience is pretty good, but very mindful if you need to get customer service support. I tried messaging 4 times but keep cutting-off, 2 times waited on phone for representatives, but waiting time for each is 40 minutes then I hang up. I also wrote in for call back and it’s supposed to be get reply in 48 hours, but again, no reply.

Always get great service and recommend Manny to all my friends

I came here to buy a media cabinet I saw online. The sales guy KEVIN was rushing me the entire time. He was not friendly and had zero customer service skills and you could tell her was flat out just looking to make a quick sale. The last straw for me was when I asked about a different payment method and he SIGHED and ROLLED HIS EYES. That was it for me. I can take my hard earned American dollar elsewhere. DONT COME HERE

Worst experience talking to sales rep at Santa Ana store. We purchased a dining room set and initially had not opted for furniture insurance. But sales rep “Manuel” put it in a way that it will help him put “food on table” if we brought. So out of mutual respect we added furniture insurance and asked if he can add a placemat set to order. Now they are saying they dnt hv stock of placemats and when called to check this rep said I was demanding something that I essentially got for free. No place for courtesy here.. once item is sold they clearly wash their hands. Dnt expect any values from this store!! This sweet talking sales rep "Manuel" is a fraud crook. Don't go by these sweet talks and don't buy insurance. If they can not honour thier sales agreement, forget thier insurance obligation.

Worst experience talking to sales rep at Santa Ana store. We purchased a dining room set and initially had not opted for furniture insurance. But sales rep Manuel put it in a way that it will help him put “food on table” if we brought. So out of mutual respect we added furniture insurance and asked if he can add a placemat set to order. Now they are saying they dnt hv stock of placemats and when called to check this rep said I was demanding something that I essentially got for free. No place for courtesy here.. once item is sold they clearly wash their hands. Dnt expect any values from this store!!

Good customer service and lots of options.

I called at first to see if the item I was looking for was available to look at. I got through quickly to a sales person on the phone and he said they had a floor model to look at. When I arrived at the store, I asked for Manny and he quickly showed me the couch I was looking for. He was very articulate in explaining the delivery and protection packages. Ultimately, I bought the two items I was looking for. Manny was very professional and very nice. I would ask for him again when I go back to look for bedroom furniture.

Andrew was absolutely wonderful and helped us every step of the way. He was honest and straightforward and helped us decide the best sofa option for our family. We were able to work out a great deal too! We have been buying from Ashley for nearly a decade and every time we do, we couldn’t ask for better service and products.

Third time coming in to see Oscar Gomez (Mr. Las Vegas!) and what an experience. Very helpful, polite, and not pushy! Every time I ask for Oscar and he gets me the best deals and we walk out pleased with our experience. Thanks again Oscar…best employee at Ashley at Main Place!

Came in for a Cali king bed for my wife and sold us on couches as well. Savannah Franco was very helpful, detailed about what we qualified and payment options. Our first time at Ashley Homestore and it was a great experience. Recommend that you speak with Savannah Franco.

Andrew the sales rep was great.

Kevin the salesman was great !! And he really heard us out and gave a great deal.

Manny was extremely helpful and knowledgeable! We highly recommend this location

Horrible customer service. We bought a complete living room set in May and we were told we would have it June. Well we are now in August and we only have half. They haven't followed up with us. When I called they tell us September 21. This shouldn't take 4 months. Horrible customer service

Great customer service, Jose helped us and it was fast, efficient and on point

Had my delivery scheduled for Monday, missed work so that I could be here when they come. Only to have them reschedule last minute for Thursday. Last time I'll ever purchase here.

Great job to the young lady ( Fatima ) who was doing her job. Fatima came over to my son and I and asked if we had been helped. We had been in the store for 15-20 min without anyone approaching us. When we entered the store a handful of staff were huddled around chit chatting. None of the staff acknowledged us. Thank you Fatima for making the effort and assisting us with our twin mattress purchase. I will definitely make sure my next purchase is with Fatima. Will be returning to purchase a new bedroom set and mattress. Thank you

Fatima is awesome! Knows how to do her job and such a people person. 10 Stars.

This place won't take return, not like Ashley place said, be aware! This place just said no return once you visit and have furniture shipped and there's no return. Take extreme care about it!!!!

Nice sofa, but they will take 2 months to send you anything right now. They will lie in a heartbeat about it too. I have been waiting over a month for my order and the customer service experience was horrible. They make you wait for an hour to speak to rude representatives who do will not let you speak to a supervisor. They will tell you that your order will be there soon and push the date back over and over. Word to the wise, do not buy here...try Living Spaces or a local mom and pops spot who will value their customers.

Our Sales Associate Kevin, and the store Manager Jose, we’re both very courteous and professional when helping myself and my father with our new sofa purchase. Thank you.

I had ordered a couch but was not exactly happy with my order but it was a good price...a friend told me to go to Ashley, so I did. I was met with a guy who took me to my dream couch, but way overpriced! He knew I wanted it and got me a deal-free delivery, 5 yr warranty and brought the price down so I was only paying $60 more for EXACTLY what I WANTED!! THEN they delivered it 2 weeks EARLIER than they said!!! It is AWESOME and everyone that comes over cant believe what a deal I got!!