Ashley HomeStore Santa Ana, CA 92705

Tina was super helpful in picking our our dinning room set. Experience was A++.

Tina was super helpful in picking our our dinning room set. Experience was A++.

My husband and I picked out a very nice living room set for very little cost. We were planning on paying cash but we were also offered monthly payments for a year without interest. The selection was very nice and the payments are very affordable. We actually tried to piece together a living room set on our own by going to different furniture stores and looking for deals. We definitely got a better price by buying a complete set at Ashley's. I do recommend the protection plan because it gives you a peace of mind. The wood in our loveseat was slightly scratched during delivery and a technician came over a few weeks later to fix it. Seriously all it needed was a marking pen but it was nice to see the damage taken care of professionally. Oscar was our salesman and he was great. He didn't push any particular set on you and he even moved furniture around so I could envision how my set would look. I do recommend Ashley's furniture and speak to Oscar!

We just spent several hours with Tina, and she did a great job showing us a variety of rugs on their website. After deciding on the three that we wanted, we took a look at the mattresses and bingo! Bought a new one. Tina is knowledgeable, eager to work with you, and offers great discounts. No wonder she is a top seller! We would definitely encourage anyone to seek her out.

Great experience from the beginning to the end.

Thank you Oscar Gomez for your amazing customer service! Your bright smile and kind disposition made the transaction super easy!! We will see you again on our next big purchase 😃

Sales person was very helpful.

My experience at Ashley was amazing!..great service and I was treated very kindly by the store,manager!!.....thanks!!

Great experience and appreciate the willingness to combine 2 large purchases for a better discount.

The manager at this store was very helpful. She knew where every product was located and what its features are, which was a specific kind of recliner. Very pleased with the information i received.

The manager at this store was very helpful. She knew where every product was located and what its features are, which was a specific kind of recliner. Very pleased with the information i received.

I really recommend Abraham!! He has excellent taste in helping you choose the right furniture. Great customer service!

My wife an I were very pleased with the selection of furniture and ease of access at this location. We were politely helped but not shadowed by the Ashley employee who showed us several items to mix, match, and combine to furniture our new home. We left highly satisfied and well taken care of with a fair price and wonderful furniture.

My wife an I were very pleased with the selection of furniture and ease of access at this location. We were politely helped but not shadowed by the Ashley employee who showed us several items to mix, match, and combine to furniture our new home. We left highly satisfied and well taken care of with a fair price and wonderful furniture.

Had a Great Experience purchasing our new dinning room set. Darryl, Manny and office personnel did a great job making this a very easy and smooth purchase. Thanks, Dan

Danny was awesome one was helpful at the desk very personable staff and willing to meet my accommodations for my return will always keep Ashley in mind for all my furniture needs

I was talking to one of the employees on the phone and suddenly another employee got in the conversation, that is very unprofessional!

Store is closed, nothing on the website or telephone to yet you know.

Sales staff extremely pushy it's uncomfortable, they don't let you enjoy and take your time to look around. Staff unaware of website pricing and not willing to accomadate the customer. MSRP online is much lower than in store.

We are totally unsatisfied with the customer service and the delivery of our purchase. We bought (bedroom, dining, and living room), whcih have been delivered on 6 different days, although we paid cash -we weren't told that this will happen until we were about to pay, after spending 4 hours in the shop. We bought and paid everything in cash on july 16th they informed us that the delivery dates will be on July 20th, 31st and August 25th. Even this frustrating schedule, they did not stick to, as the deliveries of 20th and 31st came only partial and two more dates were added. (6 delivery dates )... which is very very frustrating. We are the ones who keep calling the customer service to follow up, and today, when part of the living room arrived, the delivery person told us, ok, the rest will arrive tomorrow, even without apologizing. We didn't receive any apology at any of the cases. Prices were comparable with other stores, expensive, we went to Ashley because we needed good and fast service, as we know about our busy schedules. Very frustrating that people, do not apologize ... as if this is the normal case to be informed on the day of delivery, that things will come the next day. We were advised in the shop to buy a specific bed, as it is more stable and more solid than the others, but this was not the case, the bed proved to be very fragile and bedhead not solid, as we were told. The advice that we got on the shop was not perfect, we told the seller our price range and she kept showing us above the range, although we found by ourselves that there are sofas displayed that went with our price range.

Completely in shock with the poor customer service the Santa Ana store provided. Disappointed in management in particular Raul who not once returned my call or would get on the phone when I called regarding our delivery issue. We had 2 deliveries set up. One on a Saturday and one the following Tuesday. We get texts alerting us the day before regarding delivery and timeframe of said delivery. Since I never received a text or call Monday for Tuesday's delivery I called the store and they told me the furniture that supposed to be delivered was never scheduled and that it was set up as pick up in warehouse. I live in Orange and somehow they thought I was going to drive to COLTON to pick up my delivery. I was extremely upset as I had a family member take time off work to wait for the delivery. I call the store and I asked to speak with the manager. All he could was try to give me some gift card which I did not care for. i wanted my furniture delivered like I asked. They tried to reschedule this delivery at a time when I am at work and they said that is the best they could do. When I called again to speak to the MANAGER RAUL who helped us with our purchase he gave us the runaround all 4 times we called and had an employee speak on his behalf. I am sorry but that is unprofessional. If a customer is upset and requesting a specific manager then that manager needs to speak to them specially when that manager assisted the customer with their purchase to being with. We never got any help, the manager never returned our call. because of this we cancelled the delivery and no longer wanted anything else. This is poor customer service. They treat you like royalty to get your business but when something goes wrong they hide with their tail between their legs. Raul was so nice in the beginning but after he locked our business he was nowhere to be found. Disappointed to say the least.

I have purchased furniture before at Ashley's in Anaheim Hills and had a very good experience. I recently went to the store at the Main Place and had a terrible experience. Very unprofessional from the sales person to the manager. After I made my order, I called the store to order an additional item and Tina's response was that she was very busy, that may be later she would call me back. Well, she never called back . I canceled some items because they didn't deliver them on the schedule day and nobody notified me, and it took many days for the refund. I had to call several times !!!!!! I don't recommend this store and I am not coming back. I am still waiting for an item that was delivered broken. They say they will call you back but they never do!!!!!