Ashley HomeStore Santa Ana, CA 92705

Horrible customer service. Horrible waiting times. I really like Ashley’s but I hate this location.

We had been to another Ashley’s and left because the salesmen were not good. The salesmen were very pushy but also not very knowledgeable at the other locations. Came to the one at Main Place Mall and Ali was beyond amazing. He was very knowledgeable about everything from color to style to even mattress. He wasn’t pushy or too busy for us. He made sure to let us know they were short staffed but he could help as much as possible. We never felt that he was too busy, answered all our questions and we bought from him. Amazing customer service, manager was also very helpful. Will definitely be coming back to this location even though it is out of our way. Ask for Ali when you come in for the best customer service.

Fantastic! Manny is good people, & exceedingly helpful.

Very nice showroom they are very friendly with very good management I really appreciate

Very helpful salesman, keep up the good work

Mengil was amazing. At all points, we always like he was there to make our life better, not to just provide us furnit ure. Meeting him today was a gift. He earned our loyalty for life. Thank you Mengil. The Serranos!!

Nice showroom and the sales staff was friendly although a bit too attentive. Good selection but it would have been nicer to see more selection with regard to coffee tables and end tables. The same style was used in multiple areas of the store. Overall a good experience.

The Main Place Mall Ashley's furniture store is my favorite! Mengil was very helpful in explaining all the details about the purchase we wanted to make! And the manager Navid is incredible! I can't say enough great things about him. He spent all the time we needed with us and gave us the most unbelievable deal! We left there so happy and can't wait to return!

Ok so where do I start? My experience at the store was fantastic. Found exactly what I needed (couch with corner chaise, end tables, coffee table). I purchased the protection plan and scheduled my delivery. Unfortunately my items weren't available right away but I understood that. We scheduled my delivery date for almost two months out. Perfect. I called Ashelys three or four times leading up to my scheduled delivery to check on the status. Everything was assured to me that it'll be on time and NO DELAYS WERE SEEN. The sales rep assured me that he'll be in contact with me throughout to ensure everything went well. The last call I had with Ashley's assured me that the items were scheduled for delivery and everything looked good. What did I do? I took their word for it and donated my couch and coffee table. Guess what happened today the day my items are scheduled to be delivered. I get a call telling me that only HALF of the couch is going to be delivered today and the other half in 2-3 more weeks. Are you kidding? But wait there's more. The rep also at the end of the call mentioned oh by the way the coffee table set with end tables has been discontinued and that won't be delivered. She said I can pick out new items or ask for a refund. The refund would come from their billing department who would call me in 3-4 days to schedule my refund for another 3-5 days from then. Are you kidding? No one I've talked to from day of purchase and through MULTIPLE calls confirming my order cared to mention this?? Now I'm sitting (standing) in an empty living room all because they decided that 3 hours before my delivery they'll share this news with me. And on top of that I have to wait another 2 weeks to get my money back to buy a new table. Because they just assume that during these tough times people have extra money just lying around to go buy furniture. I saved for a while to replace my living room. This is ridiculous. I asked who can I talk to that can fix this faster and I got nothing. So take this review with a grain of salt because as I hope this doesn't happen to everyone, I can tell you that it's happening to me and it's not a situation I wish anyone else to be in.

Very helpful and Friendly Service. We’ll shop again.

Faye was very helpful and patient in showing us around. She did everything in her power to get us what we needed at an affordable price. Jose the manager worked with our budget too. Thank you!

It was a great experience shopping here for our new bedroom set , Faye was super helpful, attentive and patient with us. She made us feel comfortable. Navid the store manager was super nice and gave us a good deal 👌 we are extremely happy with our purchase. Highly recommended.