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Ashley Store Santa Ana, CA
Ashley Store
Store hours
Open today: 11:00 AM - 08:00 PM
About Ashley
The Ashley Store in Santa Ana, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley Store in Santa Ana, CA!
Affordable Pricing, Quality & Style in Santa Ana
Our Ashley Store in Santa Ana Gives Back!
How to Find Us & When to Visit
Customer Service
In-store offers
What our customers say
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My husband and I went shopping here for a new bed, as well as to research a rocking chair for our nursery, and had one of the worst shopping experiences I have ever had. We were helped by Mr. Noel Wu, who was a very nice person but struggled to complete the transaction because he was very forgetful. Throughout our time shopping, we mentioned several times that we had an existing Ashley credit line through Synchrony that we wanted to use. Mr. Wu looked up my husband's information multiple times, which we understood also included the credit line. After deciding on moving forward with a bed, Mr. Wu collected my husband's information and ran his credit without us knowing, which resulted in a hard credit pull and a new credit line with Concora that we did not want or authorize. Both the manager and Mr. Wu insisted that it was only a soft credit pull, which was a lie as confirmed by the hard pull on my credit report the following day. When we asked why this happened, Mr. Wu stated that the "system" choses the creditor for the account. How does the "system" make a choice that overrides the customer's?The floor manager even pretended we had never said anything about our existing account, which was also a lie. We were assured several times that the account would be reversed and closed, but that was not only never done, but my husband was told the next day "what is done is done" when he followed up as to why he was getting more emails from Concora about this new account. Furthermore, the process of making the purchase was excruciating. We were in the store for hours as they tried to process the transactions and correct the constant mistakes that were being made. They tried to give us a lesser promotion (12 months no interest instead of 60 months) which we only caught because we asked due to the credit account issue that had already occurred. Then they had to split the order into two parts to correct this. They then put an address on the order that we had 4 years ago (not even in the same county as we are in now) without confirming with us or asking first, which created a further ordeal trying to get the address corrected. My husband had to speak to his credit card company several times because the transactions they kept running looked suspicious. Since the account and order was under my husband's name only, I finally left the store to shop elsewhere in the mall because it was getting too frustrating for me. In total it took us around 4 hours from the time we walked in to the time we left, which is ridiculous. In addition, my husband had to return the following day on his lunch break to sign paperwork for one of the order portions because they "forgot" to have him sign it. I can be very forgiving about many things, (like the high pressure upselling, which I hate and usually leave due to, and also happened from the floor manager) but the combination of fraud and lying around the unauthorized credit application really put this one over the top for me. At first we thought this was just incompetence, but the fact that they are still refusing to make it right by working with Concora to close the unauthorized account and reverse the impact on my husband's credit report speaks to intentional deception, which may be due to the likely staff and manger incentives for opening new credit accounts. Given our experience with this location, I would stay far away from it! I wish we had left without buying anything and just made the purchases online after we got home. It would have saved us literal hours dealing with incompetent and deceptive representatives and avoided a fraudulently opened credit line.
Very easy to check out furnishings. Large showroom, a lot of choices for what we needed.
Better prices than I anticipated.
Omar was super helpful and nice, thank for getting us our prefect couch!!
Hung was awesome
Hung was so great. Gave us options, info, and gave us time to shop.
Hung helped us out and was really great! He didn’t pressure us to buy anything, he just gave us the information we needed which allowed us to make a decision to make a purchase. Really great experience.
My girlfriend and I came to Ashley’s to look for furniture for our new home and we had the absolute best experience at Ashley Furniture at MainPlace Mall, thanks to Omar and the manager Manny. They were incredibly helpful and went above and beyond to ensure we got exactly what we needed for our new home. They gave us a fantastic deal and were completely transparent throughout the entire process. What stood out most was their patience and genuine care—they treated us like family, making the whole experience so comfortable and enjoyable. If you’re looking for excellent service and a team you can trust, I highly recommend visiting Omar and Manny at Ashley Furniture. Thank you both for everything!
Fred and Manny were outstanding great customer service. Awesome job I recommend them.
Hung is the man to go to!! He made me feel so comfortable and he was so patient. He truly looked out for me and gave me the best deal and advice! Now I’m going home with an awesome new couch to melt in and a new temporpedic bed at 0% INTEREST FOR 60 months no money down leaving with 10k worth of stuff for 160 per month INSANE DEAL THANK YOU HUNG
Very good price and deal. I like the couch too. However, the rep didn't inform us on why we were charged with protection plan and what would happen if we weren't going to get the plan. We would have been more pleased if things were explained before print out the invoice.
Both the sales person, Gabriel, and the Manager, Manny, gave us excellent service! We will be sure to only go to that location in the future! The Santa Ana store at Main place Mall
The two people helping me were totally Incompetent!!! The man was either not paying attention or was handicapped!!! He asked me for my phone number 10 times ! He Also screwed up my order so i cancelled the order and went to another store. They had my order done in 10 minutes versus 40 minutes i spent in your Santa Ana location. I will Never go back there !!! Brian
Fred was very customer friendly and he spent enough time with me to describe the details of the items I liked. He greeted me very well and he is in the right direction in this business.
Thank you for your excellent service. I recommend Mr. Hung. He is a very patient person.
Faye was amazing to work with. She helped me find the perfect mattress, price and quick delivery. Appreciate her assistance! Thank you!
Mohammed was extremely helpful when discussing what furniture fit best in my 1 bedroom condo. Beyond that, he gave great advice on what styles, colors and themes matched best with the furniture pieces I already had.
Mr Hung was very helpful and made the shopping experience pleasant.
Hung thank you for everything. Look forward to working with you soon again!
My boyfriend and I had an excellent experience at Ashley’s, thanks to Omar and Manny. They both went above and beyond to provide outstanding service. Not only did they answer every question we had, but they also gave thoughtful advice to help us make the best choices for our needs. It was clear they really cared about ensuring we were happy with our purchase. Their knowledge and patience made the whole process smooth and enjoyable. Highly recommend seeking out Omar and Manny if you want top-notch service and guidance!
Hung was amazing! His patience was what I admired the most. Thank you! Def recommend!
This is the best store. Gabriel and Manny were extremely helpful, patient, and gave us an incredible deal. We’ll definitely return for additional purchases. Thank you!
We came over the weekend to confirm our choice online would work for us. I can back on a Tuesday and I had the quickest and painless experience I’ve ever had. I was out the door in 30 mins and I got an even better deal and I was able to also get their 5 year protection package!
Great costumer service
Excellent service. The salesman was very understanding and helpful
Rishi was patient as we worked through the furniture style we wanted and made sure we knew all our options. Very pleasant experience!
(Translated by Google) I liked my dining room but when they delivered it to me they gave me the chairs that I didn't order, it's been almost a month and they haven't resolved anything and they never answer customer service I always have to go to the store and they have terrible service I just asked for a return my money I suggest if you bought there verify your order before signing (Original) Me gustó mi comedor pero cuando me lo entregaron me dieron las sillas que yo no ordené ya casi es un mes y no me an resuelto nada y nunca contestan en servicio al cliente siempre me toca ir a la tienda y tienen pésimo servicio solo pedí me regresen mi dinero les sugiero si compraron ahí verifiquen su orden antes de firmar
The staff is very friendly and helpful
Francisco was very helpful and made things easy for my parents and myself. Be sure to ask for him!!
Fred helped us pick out our couch and bed frame, he was so great!
We love the sectional sofa and the part with the speakers. The only problem was one of the sections was delayed twice.
They sold me a bed that wasn't even in stock or available. I found this out after 2 delivery postponements & on the call to postpone 3rd time. Had to wait 10 days for my refund & that was only because I called & demanded it be done that day! Never shopping at Ashley again!
Ashley home stores are a horrible establishment with bait and switch sales tactics. I was given a price for a piece of furniture, signed the receipt and everything. They opened up a credit card for me and when I got my first statement, I was charged twice as much for the item. I called the credit card company and they didn’t help me. I called the store and they didn’t help me. I had to file a complaint with the BBB in order for them to even respond to me and then in respondents to my complaint, it took me five times to talk to someone and the demand they show me a receipt with the with the charge they were billing me because it was fraudulent. This is a horrible establishment. Beware do not shop here.
Fred and Manny were so great in helping us find a perfect couch for our new home. We were really happy with the service!!
It was horrible. They delivered the bed with a screw missing then the screw took over a month to arrive. I had to sleep on the floor for a month. For the quality of the products, their service isnt worth it. I will be buying elsewhere from now on.
Great man Mr Hung
Ashley’s furniture store in Santa Ana is an amazing place to buy! Customer service was amazing , Gabriel and Manny were exceptional and went above and beyond! Will be referring and coming back in the future !
Francisco was very helpful, extremely knowledgeable and had me in and out within thirty minutes. Thank you!!!
Fred is the best! Very knowledgeable and patient, and helped us find our dream couch.
All the employees in this store were helpful and had great attitudes. Special shout outs to Francisco who helped us find the perfect couch and Manny the floor manager!
(Translated by Google) Good service, very attentive, thank you (Original) Buen servicio, muy atento gracias
Ashlys in santa ana is the best location.! Hung really helped us make a great decision with a dining table . Thanks again. See ya bext time
Fred was a great employee an was very helpful couldn’t have asked for a better an employee to help me :)
Rose was amazing.
Hung was very friendly and knowledgeable about the products and the financing options. I highly recommend him for anyone's furniture needs.
Hung was very friendly, helpful and patient!
Hung was easy to work with and got things moving smoothly
Rose was so helpful and patient with us as we weee so indecisive with our choices. Very happy with our furniture and the customer service !
Rose was great, so excited for our new table and couches!
Hung
Very happy with the service we received.. Francisco helped me out alot. Didn't pressure me to buy anything at all.. with his great help and being so respectful he gained a customer and a friend
Rose was really informative, really nice and got everything done quick and easy.
Very good experience!!
I will never shop at Ashley furniture ever again! I ordered a rug and received the wrong style and color rug! After calling the store they will not pick it up or refund me my money unless I take the rug in. The manager James Rodriguez told Malik to tell me that unless I bring it in I cannot receive my money back. I have no way to transport an 8x10 rug nor can I lift it, and I explained this and they do not care. They don’t care to fix their mistake and give me my correct rug or money back! This is bad business and the worst customer experience I have ever had! Not to mention it was not even delivered to my door! It was delivered to a mail room and I never received a delivery notification! I happened to be getting an Amazon box and seen it and had to ask others to help me get it to my house.
Francisco was the best. Took his time to help us. Even though we were indecisive he had patience with us and helped us find everything we needed. More than 5 stars give him 10 stars and a promotion!! And bonus!!!
Hung good customer service, excellent job!!
Hung was extremely friendly, helpful and patient. He provided multiple options of what we were looking for and created our dream couch.
Hung 😊
Francesco was very help and nice showing us around the store. We came in for a sofa couch and definitely got what we wanted! 100% would come back!
I had an exceptional experience at Ashley with my associate Hung. He immediately approached me upon arrival to the store & was extremely eager to help. I knew what I wanted today so he showed me the options on the floor and compared them to the set I saw online. I was happy to use my Ashley card with Hung today. He explained everything clearly, and made my visit today fast & efficient. I haven’t had a store experience so positive in some time. Thank you again Hung!
Fred was the best salesman ever. He never rushed us. He explained everything so thoroughly. If you go to Ashley furniture ask for Fred. He’s so sweet and helpful!
Hung was super helpful and helped us find the couch and get us in and out super quickly. He was super friendly and professional!
HUNG WAS EXCEPTIONAL AND VERY INFORMATIVE. HE MADE OUR PURCHASE GO SO SMOOTHLY AND EVEN GOT A DISCOUNT.
Had a great experience today in store. Hung was very helpful as he went out of his way to assist me. He was extremely patient and I recommend coming in to see him. Glad I could finally find a nice couch for my home!
Hung the best sale person, he is amazing guy thank you.
Manny helped me out so much for my first purchase ! Made it simple and easy, was lovely to talk to as well ! Recommend him !
Omar C. Was very friendly and helpful in assisting me order my new dresser. Thanks!
Hung was amazing! Very helpful!
We were helped by Fred and he was amazing. He treated us well and was incredibly patient and kind. He worked with us to put our new home together. Thank you Fred!
Hung is the best!
Mr Hung is an awesome sales rep. Very detailed, helpful and knowledgeable. He tailored our furniture according to our needs.
Great customer service, Julia the representative I would definitely recommend her & good pricing
(Translated by Google) Thank you very much, Mrs. Julia, very good service, highly recommended and the managers are super accessible and very nice. The store is my first purchase, super highly recommended 🙏🏻🙏🏻🙏🏻🙋🏻♀️Blessings today and always..!!! Look for Julia, a very good saleswoman!! (Original) Muchas gracias señora julia muy buena atención súper recomendable y los managers súper accesibles y muy bonita la tienda es mi primera compra súper súper recomendable 🙏🏻🙏🏻🙏🏻🙋🏻♀️Bendiciones hoy y siempre ..!!! Busquen a julia muy buena vendedora!!
Mr Hung was very helpful with us purchasing the couch we wanted. 😃
Great customer service!!
Fred is amazing and very helpful. Took his time showing me different type of mattresses. Never felt rushed. Definitely recommend going to Fred.
Went today to see if they had any nice round dinning tables. We found one that we actually liked! We had Omar Carrillo to help us. He helped us a ton! Gave us the dinning table AND a coffee table for so much cheaper. The coffee table wasn't so much on the list today but it was so nice we HAD to get it. It was perfect for our living room. So happy with our purchases. Thank you Omar 🙏 Only downside is that we wanted to have them both delivered to us but we have to pick up the coffee table now. Always check things! Edit: it was fixed and we should have it delivered Thursday.
Rep Gabriel helped, extremely helpful & friendly.
Omar was very helpful. Nice outgoing guy!
Omar was super helpful and attentive showing us various sets until we found what we were looking for.
Manny was awesome! Very friendly, helpful and professional. Thank you
Employees were nice and asked if we needed help. We ended up talking to Omar. He was beyond helpful and helped answer any questions we had. We felt comfortable enough to buy a couch with his help. Go with Omar! He is awesome.
Hung was extremely helpful in assisting us with our furniture choices and went above and beyond to help us.
Great informative experience with Fred, facilitated our purchase and pick up within 20 minutes. Highly recommend!
Awesome guy !
Faye A. Was an absolute wonder to work with. She really did everything she could to advocate the best price and I was more than satisfied with my purchase. Thank you to Ashley Furniture and to Faye for a great experience.
Gabriel is the man! His positivity and helpfulness made this a flawless experience. We're having a couch delivered in 2 days
Wonderful experience! Very quick and easy. Our salesman Gabriel was very helpful!
Hung was amazing! He helped us choose the perfect chair today!
Gabriel was so helpful! He was honestly amazing made the process so seamless and easy. Was very patient even with my 2 year old wilding throughout the process. Thank you Gabriel!
Omar Carrillo amazing customer service!!!
Hung best sale . Thanks
Hung helped us, with no pressure!! I found a dresser that I love and it was on sale 😃 Come to Ashley and ask for Hung 👍
Hung was awesome, efficient and super easy to work with! Thank you for helping us!
Never purchase protection plan from them. It’s a hassle to get the service when you need. I paid $1000 for protection where I never able to get it.
Omar gave us awesome help and great service!
Valeria was great from start to finish! Very thorough and knowledgeable about everything.
Great experience with Hung. Really helpful & nice. He helped my partner & I with finding our mattress & base for our new place. Thank you again Hung!
Omar did a great job helping me and my fiance find the perfect pieces to complete our new apartment. He was kind and patient, allowing us space to roam and figure things out before deciding on what we want. I appreciate that he wasn’t pushy but helpful. Ask for Omar for the top tier experience!
Omar was very helpful, friendly, and respected our space. He provided answers to our questions and was able to work with what we had in mind. Great customer service!
Very helpful and answered all my questions!
John was very knowledgeable and helpful. We found two nightstands which will be perfect. Thanks John.
Very friendly, and enjoyed his assistance. He was not overbearing. Thank you Gabriel
Excellent Service from Gabriel and James and Omar!
Fred was very helpful and informative! He gave multiple options. Best customer service!!!!
Valeria provided outstanding customer service when I purchased my couch. She was attentive, knowledgeable, and made the entire experience smooth and enjoyable. Her professionalism and dedication truly stood out, and I’m incredibly pleased with my purchase thanks to her exceptional assistance.
Julia was a great marvelous sales person. Very helpful Please look for Julia when you come to Ashley.
Faye Abdollahi was extremely helpful and knowledgeable with all the options and details. Very pleased with her service.
Great service by Faye Abdullahi
Wide range of products and helpful staff.
Hung was Great! Really helpful and there when needed
Fred was very helpful. Go to Fred if you’re looking to buy a mattress.
Everything was going good until we decided to come back next week to finalize the purchase of a couple couches and dressers. We wanted to get an estimate on the furniture but Fred, the one who helped us, didn't like that. His toned changed instantly in what was a mad/frustration mood. We told him that we will still work with him only next week but that wasn't good enough for him. Fred then told us to leave the store ASAP cause he couldn't help any other customers until we left. We felt that was weird and only after thinking about it. We both came to the conclusion that we were basically kicked out of the store by Fred. I have never been kicked out of any store so that was a first for me. The store is great but that experience was pretty bad. I understand its commission based and we told him that he can work with other guest while we were in the store, thats was no issue but being asked to leave the store felt a bit too far.
Very patient and attentive staff.
Manny helped us choose our furniture, answered any questions we had, and recommended stuff as well as helped us save some money. 10/10 would recommend going to him for your purchases here
Manny was great helped us find a couch with ease! Did not like how we were serviced at other places. Would highly recommend him
Rishi was great. Smooth process and helpful. Would recommend!
Went to Ashley Furniture store today. Excellent selections!! Omar assisted us on the floor. He was patient and had answers to all my questions. He listened to our personal story in our home and what we were trying to accomplish. He went above and beyond and checked other stores for us. This experience has been a pleasure.
Excellent experience !!! Hung & James made my decision to purchase my new awesome bedroom set very comfortable and easier than I thought it would be. They really listened and were patient with me in all my indecisiveness, I am not an easy sale and take my time in any decision that I make so, I know it was not easy for them. I am beyond happy with my purchase and feel really good after leaving the store, I feel that I was given the best possible price and cant wait to enjoy my new bedroom set!!!and awesome adjustable bed frame!!!! 🙌🏻🙌🏻🙌🏻🙌🏻
Rishi was an excellent customer service representative. He was very kind and patient during my process. I feel he went above and beyond by listening to my likes and dislikes and presenting me with plenty of options. If you’re ever looking for new furniture and want someone that is willing to take the time and listen to you I recommend Ashley Furniture. Go see Rishi, you will not regret it.
Hung was the salesman who greeted us into the store and helped us out. He was amazing very helpful and cheerful. He explained everything with detail and if he didn't know something he made sure to check before giving us a concrete answer. We left with some couches and a great experience!
Omar did a fantastic job helping us find furniture for our new place!
Omar C was great and helpful in my purchase of a new couch
Great job, Rishi!
great service by rishi sir
Excellent! Rishi was great! Super friendly and professional!
Hung was phenomenal!!! Opening a group home and had to completely furnish a 5 bedroom house. Hung assisted with beds, tables, Livingroom furniture…everything CD made sure we had everything we needed at the best prices!
Best sale person hung help us with all our furniture need for the kiddos group home
Manny was helpful!
I came in looking for a new bed frame for my daughter and Rishi did an outstanding job at showing us all the possible options. Extremely helpful and patient with our decision and needs.
Manny was so helpful and great
Thank You Rishi for your help
Hung was very nice and helpful! Man deserve a raise
manny is the bomb and super helpful! everyone should go see him
I purchased a bed frame in June, and set an delivery date on the 19th on the purchase date. I'm trying to get ready for my family's coming so I need an exact delivery time and I thought it's all set. A few days before 19th, I received an email saying the delivery is not available and asked me to make a phone call to their store and I did, they told me the date was set to 22nd July, and I said OK. Today, I received their message saying the delivery is not available for 22nd and it's available for 25th of July and asked them what is the exact delivery date for my furniture, they said no available delivey date. Alright, if you don't do business in furniture in this industry, DO NOT WASTE CUSTOMERS' TIME. Please be careful even they said they have set your delivery date in their system, they are just trying to find an excuse for not able to presenting their furniture!
Francisco is very attentive and helped me get a great mattress
Hung was very helpful with our purchase and made it easy on with no pressure to buy
Omar C. was an amazing sales representative at Ashley Furniture in Santa Ana. He really took his time answering our questions but also gave us space to browse on our own. He never pressured us or made us feel uncomfortable to buy anything. When we found a sofa we liked, he even offered on his own to help us price match the sofa so we could get a better deal. I would highly recommend working with Omar. He was kind, friendly and gracious.
I highly recommend Omar Carrilo. He was always interested in our needs and guided us through the entire store. We found the sectional that my wife liked. We applied for easy credit and he delivered the furniture in 5 days. exceptional quality and service only here at Ashley
Been to several Ashelys always good service. Today i received exceptional customer servive by Manny at this Santa Ana location. Manny is kind, knowledgeable, truly cares about making the customer happy. Ashley furniture is lucky to have Manny representing them. Manny truly embodies great exceptional top of the line service. Very hapy with my experience. Come see Manny!
Hung was a great help. Appreciate his guidance through the process of furniture buying.
Hung was great. Patient and very helpful.
Omar Carrillo was very attentive, helpful and very knowledgeable. Thank you for your time and assistance on my purchase.
Very helpful
Omar really helped us out and he made sure we got everything we need at a great price
Excellent customer service. Manny went above and beyond our expectations. I would recommend you go see Manny at the Santa Ana location
Manny and James are awesome. Great service from Manny he was knowledgeable and very professional. Mostly patient. Definitely not notch service.
Hung Was super helpful , was giving us the best option to purchase furniture for our future home
Don’t sleep on Ashley’s furniture. Omar C. Was so patient with us! He made sure we got everything taken care of. Definitely ask and look for Omar C. He will make sure to give you the best deals and will go out of his way to take care of you! THANK YOU OMAR! 10 stars ⭐️
Omar C. Was a huge help today and extremely patient with us while we were deciding what to get. Extremely attentive and informative with all of our ideas. Thank you!
Hung was extremely helpful! We plan to only look for him when we come back to upgrade our couch in a few months.
Had a great experience at this store. Omar was very helpful and he made the purchase process very easy.
Rishi in Santa Ana was the BEST he was very knowledgeable and helpful - we bought our leather sofa and chair on the spot after his explanation of the product! Great experience with him highly recommend asking for rishi
Experience with both Gabriel and Omar deserves a 5. Only negative was trying to get thru on the phone system and then having to go thru national customer service line to ultimately get thru to the store.
Omar C. Was absolutely kind and funny he answered every question genuinely. I recommend his service.
Manny was amazing at helping us find exactly what we wanted and more. Outstanding customer service.
Rishi thanks a lot for the service second time buying with him.
Great customer service! Rishi provided excellent information and was very polite and helpful.
With the help of salesman Manny and store manager Omar, they helped my grandma pick out her new Tempur-Pedic mattress and adjustable base. They even lowered the base to help determine if it was a good fit. That was 10+ star costumer service. She is happy and can't wait to enjoy her new bed. Thanks Ashley's!!
Highly recommended
Omar Carillo was very professional and courteous. He listened to our preferences and needs . Thank you Omar!
Omar Garcia was a great help with Althea exchange we had to make.
Omar C. was incredibly friendly and patient with us. Will be looking directly for him everytime we shop here.
My husband and I came in looking for a mattress and couch for our first place together. We didn’t know much of what we wanted but we were in AMAZING hands with Manny. Manny was helpful guiding us to more of what we were looking for. He provided answers to all of the questions we had, knew the furniture extremely well, he was informative, passionate, and truly felt cared for by him. He was respectful with what ever our decision was yet explained the benefits so clearly with each option. He tried to find the best price for us and made us feel confident and knowledgeable about our decision. Walked in with out a couch and mattress, walked out with both and thoroughly enjoyed our experience. Very thankful for Manny’s expertise and heart to help us!
Had a great experience shopping with Manny at Ashley Furniture! Bought a great couch and mattress.
At your Santa Ana location, customer Service is one of the greatest experience I’ve had in a long time and granite. I am a longtime purchaser of Ashley furniture. I had to pleasure of dealing with three individuals who helped to accommodate my needs, it was James, a Super super nice guy who welcomed me into the store and to care for my needs, and I am not sure if I am pronouncing this young lady’s name, right , who was helping me at the front counter I think it’s Tasmin, and Roxana. These individuals was the kindness people that I have encountered in Ashley before they were the kind of people that would make you come back. Thanks for allowing me to be able to express my thoughts. One happy customer. Pete Lindsey
Gabriel was very helpful and did an amazing job at helping us have a good experience while shopping for our new sofa.The customer service that we received from him was the best out of all the Ashley stores we’ve visited.
Hung was sooo amazing, patient and helpful here at the mainplace mall! We will definitely be back to shop with him again! Highly recommend!!
Hung was very great.
Absolutely atrocious Automated system couldn't even get through because their system keeps repeating itself. I'll never go or order from Ashley's again just because of that experience alone.
Manny did such a great job today. His customer service was excellent and he he made us feel comfortable with our purchase! Ask for him
Manny was so helpful with finding the perfect leather couch. He showed us many options and took in everything we wanted! Thanks Manny!
Great service, excited to get our new couch and mattress!!! 🤩
Hung was very helpful!
Go See Huang for fast and Friendly service
Hung was amazing! He was not pushy showed and explained things in a professional manner. We were only looking around and we walked away with an amazing deal for a bedroom set!
Omar did an amazing job at getting me into our new living room!!
Omar is pretty good. He really helped me a lot today.
Thank you very much for excellent service! Especially to Sales Representative Fred! He was very helpful and kind!
Excellent customer service and very kind!!
Omar C. Great deal always and very accommodating. He has been the person we been going since day one! He has helped family members good deals!!! Kudos!!
Rishi was very nice and helpful. My daughter is going to love her new bedroom.
We were able to get the help we needed and was taken care of right away. Was some minor hiccups due to banking issues but were able to get things smoothed out in the end! Thank you so much Valeria for being patient with me and my family!
Omar was amazing!!
Omar C was very helpful and patient in helping us try different mattresses. He was knowledgeable and answered all the questions we had.
Thanks Omar C for walking us through our first bed purchase!
Omar carrillo gave us great customer service! If you are ever in the store I’m sure he can help with any on your questions!
Came in looking for a cloud couch and Omar Carillo helped us ! Muy buena atencion ! Will def be back to purchase for my new home !! Super attentive & professional!
Oscar was very very helpful with our shopping and made everything so easy
Manny was super great! Very attentive and patient. We had a great experience!
Gabriel did an amazing job helping us get what we were looking for! He made sure we were well taken care of, so if you need any help, make sure to look for Gabriel!
Excellent service by Rishi. He thoroughly explained the process and we didn’t feel rushed or pressured to buy furniture which is a big deal for me!
Rishi provided excellent service!
(Translated by Google) What a great service with Manny and James, they are very patient! They have all the answers, and good mattresses! Back for the offers! I came from Huntington Beach, and Santa Ana is ASHLEY's best store! Thanks for everything! (Original) Que buen servicio con Manny Y James, son muy paciente! Tienen todos los respuestas, y buen colchónes! Regreso por los ofuertas! Veni del Huntington Beach, y Santa Ana es las mas mejor tienda de ASHLEY! Gracias por todo!
Excellent costumer service with Omar Carillo really helpful. Recommend asking for him!!!! Thank you Omar for helping us with out new dinning table!
Was very attentive and helpful great customer service.
Omar was great!
Long story, went to the Long Beach Ashley’s and the sales rep along with the store manager were complete jerks. I called the Santa Ana Location to speak with a sales rep and inquire about a specific product. I was transferred over to Manny. From the very start Manny was very easy to talk to. He went above and beyond for us. He was very honest. Made us feel very comfortable. Communicated with me via text and calls. Ashley’s was about to loose a loyal customer. Now thanks to Manny I will continue to purchase my furniture from Ashley’s Santa Ana Location.
Omar C. Was amazing. Great guy was very helpful. He showed us different varieties of furniture that we were looking for. Definitely was a great help! Thank you Omar!
Fred and James are super helpful and really kind people! Really helpful in answering all our questions and very patient too. Good to work with!
Faye was very patient and helpful the whole time we were there. Willing to work with us and give us suggestions for what would look good.
This Ashley store in Santa Ana is awesome. Faye is a fantastic assistant to get you best deal and she works with you patiently and give you enough time so you leave store with a satisfactory deal.
Overall a great experience. Excellent customer service from Faye! Be sure to look out for her she will really make this whole experience stress free.
Omar was a great help. Was able to answer all my questions. Made my shopping experience very easy.
I came into Ashley’s looking for a sofa bed for whenever guest come over and i had the delight of meeting Omar the manager and Fred. They answered any questions that I had and showed me how easy it is to take and put the bed away. Always loved coming here whenever I need new furniture. I bought the furniture the same day was in and out after an hour of being in the store
The Ashley’s Furniture Store rep: Faye. Was very kind and helpful and informative about what we wanted and need. And was very patient. Thank you Faye.
Fred and Omar 10/10 Very informative
We went in to look for a couch & James helped us. He was very knowledgeable & helped us find a couch @ a good price. Also walked out with 2 lamps. He made our experience a lot of fun. He showed us a temperpedic bed that was AMAZING!!!!! THANKS James
Omar and James were incredibly patient and explained everything in a manner that was both respectful and easy to understand! I will happily be returning to this company for further furniture needs because this was my first time buying furniture and it was amazing!
Manny James and Jasmine were very helpful I had an amazing experience in Santa Ana The team is very professional and very knowledgeable in product knowledge I recommend if you shop with Ashley go to the Santa Ana location you will not regret it!!!
Had a really bad experience with Ashleys . I was delivered the wrong item and when I went to the store Omar was being rude and difficult to deal with on top of that he wasn’t able to exchange for the right item
Great salesman! Fast and efficient!
This location is located at mainplace mall. Their selection is not that big and their employees are not very helpful. I came in with my lover to find a new couch. We had very specific requirements and there weren’t many options for us at Ashley furniture, unfortunately. 2 stars because it’s conveniently located at the mall and we went shopping after haha.
Very smooth to order. And delivery was on time.
Manny and James were so helpful!! Definitely ask for them! 👏🏼👏🏼
Manny was very patient and was very knowledgeable with the ins and outs of our needs. Customer service is definitely a priority.
Rishi helped us get furniture and walked us through the whole purchase and delivery process. Made it really easy. We tried so many furniture stores but came back to Ashley for the price and design options!
Major thanks to Hung for being super patient with my mom, sister, and I. We were super indecisive but were able to find the perfect couch with Hung’s help 🫶
The sales man was so kind and helpful but the manager who had to sign same requests was very rude and unprofessional he should work in a work that he likes
I went to the store looking for Mattres because my back get hurting from work Niesha she been very helpful
Omar was very patient, thorough and showed us exactly what we were looking. Great customer service. Highly recommend.
Everyone was so kind and helpful. I worked with Amerah and she’s wonderful. I plan on purchasing some more furniture from her.
Hung was very helpful and knowledgeable about the products! I told him what I wanted and he showed me exactly what I wanted. I was able to purchase my bed, mattress and couch in one purchase! He made the process smooth and quick.
We always buy with Ashley. Manny answered all our questions and worked with our budget. Awesome experience!
Great experience. Omar C. Was very helpful.
Our salesman Rishi was super profesional and helpfull…
I had little to no knowledge about Ashley's Furniture, but Manny was very knowledgeable and knew exactly what he was doing. In the end, he made us feel comfortable about purchasing a leather couch for our new home and answered all of our questions. Couldn't have asked for a better rep! Will be buying from them in the future!
Manny is awesome! He helped us purchase our leather couch with fast delivery and answered all our questions.
Hung was the best. Had me in and out of the store with all my necessary items in reasonable time. Very professional and helpful. I would recommend him to anyone seeking to visit this Ashley’s.
Excellent service by advisor Omar. Very polite and patient. We definitely recommend.
Omar Garcia , Manny and James did a great job assisting us, customer service..Great discounts !!
Super helpful!
Great job !!! Love it
Great service. Omar Carillo was very helpful and got us a great deal!
Great experience and service done by Rishi! Knowledgeable and patient!
Fred was really helpful throughout my time at the store and helped show me certain things I was looking for. He was there to answer any questions that I had and helped me to order what I needed.
Fred was friendly and helpful from the start. He was patient and allowed us space and time to make our final decisions. He tried to be accommodating to the best of his abilities. He was sincere and not overbearing. Thank you, Fred, for making our buying experience at Ashley a pleasant one.
excellent service from the saleswoman Faye, very patient with us until we were convinced and satisfied with our furniture, delivery was fast and on time
Omar was very friendly and knowledgeable and helped me select the perfect furniture for my space.
**BUYER BEWARE! **THEY DO NOT ACCEPT ANY RETURNS IF YOU BUY IN THE STORE! **THEY WILL TAKE ADVANTAGE OF YOU IF YOU ARE A SPANISH SPEAKER! I am a Spanish speaker and I had help translating this to English. I went into the store to buy some lamps. I was told by the sales person her name is Maria Cruz that I could order them online and have them shipped to my house. I ordered online and paid in the store. When I received them at home the lamps looked nothing like they did online. I tried to return them in the store and they said that all in-store sales are final no matter what. I was never told this when I purchased the lamps and the terms and conditions on the receipt are in English. When I told Maria Cruz that the lamps look nothing like what she showed me online she said, " That is why I do not buy things online". The way I was treated by the sale's associate is criminal. The sales people and the managers of this store are not to be trusted especially by Spanish only speaking customers.
Omar was so patient with us! Loved having him help us find our couch, we really appreciate his time and help. He didn’t try to rush us or anything, Omar’s your guy if you are looking for something!
Ask for Hung! He is so patient and helped us pick out a great dining room set.
Fred. Not only is he a great sales man but a down to earth gentlemen. Nothing felt forced and he knew his products like the back of his hand. Guys amazing
Manny was great! He made the service easy and quick!
My advisor was so knowledgeable and helped me pick the perfect bed. He was friendly and easy to work with!
i got my moms furniture form this nice furniture store and Mrs hung who helped me was awesome and calm he deserve 10 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
I had to stay back here dealing with order issues for a good 4-5 hours and they were super patient with me and so careful with me and help problem solve the situation. HUNG is mvp
Angel was great and worked hard to get us a financing contract that worked for us.
Omar was a great help! Explained everything so clearly! So friendly. Hope to come back soon.
Excellent customer service
10/10. A+. Manny is a personable, honest, and knowledgeable salesman. Not pushy and has your best interests in mind. If you come to Ashley’s at Mainplace, be sure to find Manny.
My wife and I have a case at Ashle Furniture because of the wood on the table, they started to lift it up, they haven't solved anything for us and this is the moment you see that we are going to the store and that today, Friday, they are going to call me to tell me, even though there are no air hours tomorrow, Saturday. now I don't mean called
Fred is a great advisor! Go to him!
Rishi google help better nice person to work with I recommended
I've been looking for a bed set for some time now and Omar Carrillo. He was very attentive and helpful to help me find the right one for my new place instead of just trying to sell me something random! He was patient and funny too!! Make sure to ask for Omar Carrillo when looking for anything at this store or even online!!
I was very happy with the staff at the Santa Ana store on 4/15/2024 . They were very kind and let my friend take the wheel chair out to the parking lot that was a fair distance from the store to pick me up as walking is not something I do very well. Gabriel and the store manager James were very patient with me in my seach for two arm chairs as I have very specific needs measurment and design wise. They put up with me for over an hour and I couldn't find the chairs I need. In addition they spent more time going over the options in your catalog; still no luck. I did find a table with power outlets and purchased it. No pressue trying to close me with something that didn't work and treated me with respect and kindness. You've have earned a new customer who will always check with Ashey for future needs first. Please pass along my gratitude to Gabriel and James. Thank you, J.R. Smith
Hung was the best! Placing order was quick and easy!
Just avoid ordering from the store. If you want something from Ashley, just order online. The sales people say they will “fight” for discounts for you but don’t do anything as they said, and they also won’t let you know that there’s a no assembly delivery option for $99 instead of the full delivery + assembly for $249. Oh and they won’t stop talking. Like come on, just stop and take a breath.
Super helpful , helped us right away as we walked in the store. Thank you Omar
Very friendly and professional thank you omar carrillo for taking the time to help us .. he was going to lunch and he didn't go to help me and my mom . I really appreciate omar carrillo for helping us.
Only posted 5 stars so people can see this! All the workers are rude here, kicked me and my roomates out even though we were literally shopping for sofas. Dogs were in the stores but me and my roomates (all adults) were rudely asked to leave even though they were not closing. Made the excuse of young teens laying on the sofas but we had only sat down for like 1 minute. RUDE WORKERS!!!! DO NOT GO HERE
omar had great communication & assistance !
Absolutely awful experience, walked in with a couple of my roommates and we were asked to leave immediately. They were super rude. do not go here!!!!!!
Omar was great. He was very patient and professional. Answered all our questions politely and showed interest to show us around to find what we were looking for. Thank you!!!!
It was a great experience. Mr. Rishi was so helpful and showed me all options with valuable description about each. I bought most of my furniture from them.
Go see Manny, he was super helpful
Just walked out with an order for a sectional and dining room set! Had the best service from Valeria! She is the best and made the process a breeze! ⭐️⭐️⭐️⭐️⭐️
Great experience and explanation by Rishi
Hung will help you out! Very informative and considerate of your budget!
Manny was outstanding and provided great service!
I loved my experience at Ashely furniture! Hung was amazing, knowledgeable and friendly. I definitely recommend
Nice friendly service. They had what we wanted
Very nice, easy and quick process. Manny was extremely helpful and friendly. The store is beautiful and lots of nice furniture to see. I definitely recommend
Omar Garcia the manager was amazing on it negotiating the price with the help of Gabriel was amazing at helping us choose couches
Thank you Manny for the amazing help! Came back again for his help and he was super helpful with everything. Very happy with my purchase!
Fred was helping me & is a great man! Super sweet
Great location!!! I definitely recommend this store to anyone looking for great furniture and great service. I was assisted by Omar, who has the best customer service, an expert in his field, and most importantly funny. He miraculously inspired my inner interior designer I never thought I had.
"Hey everyone! I recently visited this furniture store and had an amazing experience. OMAR CARRILLO was super helpful and friendly, making the whole process a breeze. They had a wide selection of furniture, and I was impressed with the quality of their products. Plus, they had some great deals going on. I highly recommend checking out this store if you're in need of some new furniture. You won't be disappointed!" I was very impressed by the product Knowledge and professionalism of OMAR !!! I’ll definitely recommend his service to my family and friends.
Came in this past weekend and was looking for options on a new couch. The sales rep, Omar Carrillo, was very attentive and knowledgeable with all his product options that fit our needs. He was welcoming and made us feel like family. Definitely coming by this weekend to secure our new couch. Thank you Mr. Carrillo for all your help!
Hung provided excellent customer service!
Hung helped me with my purchase , he was very helpful and kind!
Valeria and Omar G were very helpful, went beyond and above helping me order a couch. Thank you
Rishi is good
Valeria was very professional and had really great product knowledge. We will definitely be coming back here for our living room set up.
Yesterday’s visit was outstanding and one of my best Customer service experiences ever ! Came in looking for a bed frame and mattress not knowing what to expect but Omar Carrillo was super helpful and knowledgeable explaining and showing the many different colors and types you guys have to offer. Fully exceeded my expectations and answered all my questions. Definitely will be back to complete my purchase with Omar.
Came to the store yesterday not knowing what to expect we were greeted by our trusted advisor Omar. He was very helpful and knowledgeable about the bedroom sets, mattresses, and also sectionals . Answered all my questions about what I was looking for. He definitely went above and beyond our expectations. I’ll definitely be back and furnish my home with Omar. Recommending him to all my friends and family.
I came in just a couple hours before closing stressed trying to find a bed frame and some miscellaneous items quickly. I put the sales associate through the wringer with changing my about things and finding items that weren’t even actually for sale anymore. He was patient and went above and beyond for me. This is one of the bigger purchases I’ve made for my home and I’m glad I had him to guide me through it. UPDATE: After a great in-store experience, it's been a rough few weeks. Not all the pieces were delivered, so assembly was only half done for weeks. When I followed up, I was told I'd have to wait another 3 months. After several phone calls, the store mostly resolved that issue. When it was finally assembled, I decided the box spring was too big for this frame. I don't know why no one told me that when I picked it, but now I was told I couldn't exchange it because I'd already signed for it, back when the bed was incomplete and I didn't know how it would look. During this whole debacle, the sales rep told me he'd give me 5% off for my troubles, for which I was very appreciative. When I asked the store how to get that 5% back, they said they couldn't do that. So I reached out to the rep who offered it and was told, "Next time you buy something, come in the store and we can take care of it." That's not how 5% off works, and after how long it took to get this $1300 bed assembled and still not be happy with it, I don't see myself coming in anytime soon to right that wrong.
Hung was super helpful and knowledgeable with what we needed. He was able to help us find our new couch, TV stand, coffee table and night stand set. The options and the measurements with the explanation to give us the visual of how our living room would be was great! I recommend coming to him for your furniture needs
Fred is an awesome guy. Very knowledgeable and professional. Best customer service.
Hung was amazing! He took his time never rushing me, showing me different colors on sofas, coffee tables etc. Will be back soon😊😊😊
Just wanted to share that I had an awesome experience with Faye! She was super helpful in guiding me to choose the model I really liked. Her assistance made the whole process a breeze. Cheers,
Omar my Advisor was super friendly extremely helpful and provided great customer service.
Liana great service thank you
good service
Hung was such an amazing seller. He really listened to our needs and worked with our budgets ! I highly recommend him. He also smiled the entire time ear to ear.
Hung was EXCEPTIONAL!!! I was in and I was out. No pressure no insisting, I had PEACE shopping which is what every customer looks for when shopping for furniture. Super friendly, patient, and listened to what we were looking for. I walked out of Ashley's with what I wanted!!! I'm so happy and recommend to be taken care of by Hung! I will be coming back to get my sofa set and will request Hung!
Manny at Ashley was such a great rep. He was patient with all our questions. My parents and I appreciated his time and dedication.
Hung was a fantastic help! He answered all my questions perfectly and helped pick the right loveseat for my needs.
Came to Ashley‘s furniture looking for a sofa, bed and a guy name manny attended me. Great service. He really helped me out a lot and I appreciate him and if you’re looking to coming down Ashley‘s furniture in Santa Ana, CA Main Place mall, I would recommend Manny.
It was smooth and simple.
omar garcia and valaria are so helpful and smart
Valeria and Omar were very helpful took the time to answer all our questions would buy from them anytime.
Excellent Experience with Manny - Five Stars! Manny provided exceptional service in helping us select furniture for our new home. His expertise and customer service made the process seamless and enjoyable. Highly recommend Manny for a stress-free and quality experience. Five stars!
We brought some furniture from this place. Great selection to choose from, and very friendly service. Hung who helped us was very friendly, explained everything very well and was not overbearing. We loved our experience and look forward to coming back for more things in future.
Great customer service from Manny
Hung was extremely helpful. I had a budget and he helped make sure I stayed within budget. He was really friendly and well versed on the products that he had available at the store and online. Thank you for all your help!!
Valeria was a great associate showing us throughout the store. She took her time to show us what we were looking for.
Valeria was a great associate! She was excellent and very helpful. Thank for her help
Omar helped me out today and was very patient, I bought a couch from a friend who purchased it from this location and he was able to tell me the measurements of the couch while I was standing in my new apartment. I will definitely be going back to him. Thanks
Aurora help me she was very helpful and can wait to come back and buy from her.
Omar was welcoming and very helpful in helping us choose our bedroom set.
Very helpful and took his time to explain things to us
Omar Garcia and Gabriel were amazing in helping me select the majority of furniture for my new home in Coeur d Alene, ID. Highly recommend them to work with!!
Manny gave us great service. Very fast and to the point and gave me a lot of good info about my new purchase
Manny made my purchase super easy and fast.
Bad!
Omar was extremely helpful in our purchase of a new bedset. Thank you so much! Great service!
It was so quick and easy, our sales rep, Liana was extremely helpful, friendly and knowledgeable. There was a couple items we needed help with and the extra assistance from Omar and James were a great bonus. This was my first big purchase of new furniture and my first time purchasing with Ashely’s. The team really left a great impression. Will definitely consider Ashley’s for future purchases.
Do not buy furniture from this location! We bought a bed in late march, they deliver the wrong furniture and we had to reschedule and then… they brought a bed with a crack on the headboard so again had to call and reschedule. Now the third time they brought a bedroom set, without the lamps that came on the headboard so the delivery people took it back.. I just found out, with one of the sales girl that the bed I bought, does not come with lamps in a full size bed. They only come in a queen, which the sales girl who helped us told us what we see in the display is what we get… I’m never buying anything from here.
Manny did a great job and very informative in regard to the temper pedic beds
We wejt to look at rugs and Angel was great help! Was good at customer service and helped with any questions we had.
Manny was a great help and showed me exactly what I needed.
Very friendly great customer service and good products
Faye & Omar were really helpful and were really patient with me. Great prices as well!!
Rishi did good job he was very helpful I will definitely recommend this store to my family
Thank you Hong and Valeria for making my purchase a smooth experience!
Great service today from Manny! Best location in Orange County
I had an employee named Fred follow me around and tell me that the affordable furniture was in the back. Twice. I was just helping my sister pick out a bed.
Fred, Omar, & Alex went above and beyond in my expectations. They were very attentive and made sure we left happy with our purchase. If you’re looking for some furniture and good customer service make sure to come to Ashley’s and request for any of them three.
Omar is one of the best sales person I ever met, very professional and super efficient.
Fred was very helpful, answered all questions and thorough with explanations of different couches and took my family through all we were looking for.
Rishi was excellent! Best sales man we have dealt with.
Faye was very nice. Ashly Santa man
We went in looking for couches and a bed. Fred was our salesperson. Fred did a great job helping us find what we were looking for. Ask for Fred if you're looking for furniture at Ashley's
Faye gave us great customer service thank you
Faye was very helpful! Great employee!
Wow what a great experience with MANNY!! Very professional and helpful, this is our 2nd time in the store and we always text him to make sure he’s there to help us! He’s great and very respectful we appreciate his hard work and help! When you come here ask for MANNY!! You won’t regret it!!
7 stars one for every day of the week. When I informed my budget Hung gave me the best choices available. Appreciate him.
Very kind, and very helpful. Interacted very well with our family!!
Valeria and Omar were both amazing made my purchase smooth!!
Valeria was amazing and so helpful! She made sure I had a great experience and saw everything I was looking for !
Customer service was great by Omar Garcia.
Faye helped us today, she was pretty good and didn’t force us into anything we didn’t want. She gave us exactly what we wanted.. we went to Ashely’s in Santa Ana at main place..
Awesome customer service. Aurora is a so Kind🥰. Thank you!!!!!
If you happen to come here at this Ashely at Main Place mall ask for Manny. This is the second time he helped us with our purchase. He knows what he’s doing. Manny is a man.
Great customer service! Kudos to James who went out of his way to help me with making choices for bedroom furniture. Omar was also a great help. Thank you! I highly recommend the Santa Ana, Ashleys!
Rishi was super good sales he help me in everything I want to buy
Where to start?! My mom and I had an absolute positive and smooth experience with, Liana! We came in wanting to buy a sofa set and she not only provided great recommendations based on what we were looking for but was also super friendly, answered all our questions and was transparent. Liana, you are awesome! Thank you for sending us off with the perfect couch for our home and laughs to start our day.
Our sales rep in store got us everything we needed. She was very helpful and kind. We had an awesome experience working with Liana.
Manny was a phenomenally kind and patient salesman. I highly recommend working with him! Omar Garcia, the store manager, also helped us get the best price and closed the transaction smoothly!
Today I purchased a new furniture set at Ashley’s, with the assistance of Hung, and I'm incredibly impressed by his expertise and service. Hung's knowledge of the products was exceptional, and he guided me through the selection process with ease. He was patient, attentive, and went above and beyond to ensure I found the perfect pieces for my home. His proactive communication and dedication to customer satisfaction made the entire experience seamless and enjoyable. I highly recommend Agent Hung for anyone looking for exceptional service when purchasing furniture at Ashley’s.
(Translated by Google) Wishing thanks for tenderness (Original) Wishing grasias por tenderness
Very helpful and respectful loved her Liana
Maria es excelente con mucha paciencia ! James was great too! We’ve gone to other stores that did not want to help like the team in Santa Ana. Great first time Ashley buyer! And will return soon! Gracias Team Santa Ana!
Omar Garcia and Manny were truly exceptional! They are the gem of Ashley's
Omar Garcia tremendously helped us! He was very patient and understanding with all our needs. Additionally,Manny made sure that the transaction is seamless! Will definitely go back! Highly recommended!
Gabriel is great help and excellent at going above and beyond to explain all the details of the mattresses!
Liana was so wonderful, super helpful, took her time to help me with my needs, and deliver what I really needed for the mattress I was looking for!! Definitely recommend her come see super friendly!! So happy with my purchase and how helpful the whole team was!!
This review is for Manny who is so patient and helped us find the best sleeper sofa. So excited to get our new furniture, thanks Manny!
Had a great experience with James, Jasmine and others at this location. I had to purchase some replacements parts for my sleigh bed set, and James was super helpful to make sure I got the right parts shipped to my house. I would recommend this location to anyone looking for furniture.
Faye was a great helper! Guided me in the direction I needed! Appreciate her, she took care of me! Coming back! Thank you Faye!
Manny was upstanding. Good guy. Funny guy. All around Good service here at Santa ana even just before closing
Liana was cool👍 but many errors came along my way like forgetting to check ID and getting information confused with someone else and spelling errors. Overall okay service will probably return expecting better.
I was in the market for a new bed frame and I was pleasantly greeted by Ameera at Ashley’s Furniture. She was a great help selecting the right frame to fit my mattress. I placed my order late Saturday night and had it delivered and expertly set up just 4 days later. 10/10 recommended and ask for Ameera if you want friendly and informative help!
Awesome customer service provided by Javier Enriquez. I had a great experience at this store and Javier was a very professional, helpful, nice and patient. I will definitely ask for him in my future purchases.
DONT COME TO THIS STORE !!! Went in store to purchase a mattress protector. The lady the helped me her name is maria she was helpful showed me a gray protector which i was looking for and i thought thats what i had ordered but instead when the shipment arrived it was white which of course i was disappointed. I went back to the store see if im a able to return the item that was mis-shipped. The lady at the desk called the manager named Omar saying that the protector sheets are final sale and unable to return even if i just gotten them that same day. I wasn't even aware that the item would be final sale then again they had the item on display saying it was discontinued selling the item so, they are falsely advertising. Omar did absolutely nothing to help out. As a manager I would assume you would try to help out cause one you had it in display and you employee wasn't even aware of selling the product. I wont be coming back here whats so ever. I was also looking to buy sofas but i guess not. Will be taking my business elsewhere.JEROMES HERE I COME THANK YOU ASHLEY'S FURNITURE FOR LOSING A LOYAL CUSTOMER!!!
Outdated and overpriced for the quality and the value. The buyers need to level up we are not in the 90's furniture is multifunctional these days.
Never buying from that store again, they told my mom the sofa was going to be delivered on the 29, then when my mom called them to ask them why they hadn't come yet they told her it was going to be delivered on the 3rd of the next month. But if she wanted she could go pick it up at the warehouse that is like one hour or more from Orange.👎
Jasmine, Omar, Priscilla, and Malik are excellent employees. I purchased something 90 days ago and for my order I gave them my nickname instead of my legal name. Oh man that caused some complications. Because the item I expected, upon arrival was a different color than I ordered. I had to return it because it did not match my current furniture. I requested the return and refused delivery 3 months ago. Unfortunately the corporate of Ashley wasn’t able to verify my identity and it took them 3 months to return my money. But these 4 employees went above and beyond and made a stressful situation much better by listening to my concerns and making sure to communicate with me to the best of their abilities. I wasn’t going to shop from Ashley ever again, but because I received exceptional customer service experience, I happily choose to check out their inventory and purchase from them again Thank you Omar, Priscilla, Jasmine and Malik for making my experience positive
This is the best Ashley's store in OC that my mom and I have been to. Their hospitality is great and as a customer it's really nice to actually feel cared about and not made to feel like you're pressured to buy anything. When my mom bought her new bedroom set Chase helped us out and got her a really good deal. He was absolutely amazing, helpful, and had so much patience with us when we were a little indecisive on what we wanted to get.
We were at Ashley's like 4 times and every time we were greated professionally. My husband and I finally decided to buy what we were looking for. Manny had excellent customer service we were really happy with his service, I would totally recommend him. Thank you Manny!!
Aurora was very nice to us . Thanks for averting.
My SA was great but everything else was Horrible! My order got cancelled and I was not noticed and I still don’t have a delivery date, I would not have purchased it if I knew it was back dated. I even paid extra to have it delivered. I waisted my whole day and would not have know if I didn’t call to inquire. I’m very disappointed .
Good customer service
I needed new living and dining room furniture, as I'd bought these 10 years ago from a cheaper source and they didn't last five years. I was very happy with the look, the quality and the prices of what I selected. I was also very happy with the sales team, as they aren't aggressively following you all over the place, giving you your space while you look around. Once I was ready, they were very knowledgeable in answering my questions, offering suggestions, and even working with me on the price. I had been to numerous furniture stores before going there, which I found other the quality lacking, not the right look, or the pricing astronomical. I'm very happy with what I chose and the experience.
I had an awesome experience today. I was able to grab everything I wanted and get hassle free delivery with the assistance of Liana. She was such a help today and was very polite and informative about the furniture. Thank you so much again Liana if you're here ask for Liana.
We were serviced by Rishi who very patiently listened to my 84 year old father’s particular requirements in a couch. He showed us a wide variety and was kind and attentive. We were in and out quickly with exactly what we were looking for. Excellent service.
James the store manager was honest, patient and provided great customer service. Many of the workers came over to check if I needed help as well. Good to see that some places have returned to helping customers. Thank you James!
Like everything else today prices up everywhere but great furniture n very comfortable as they are beautiful. The Rep people also very nice n helpful. Kudos to "Mike" who helped me with a unique side table i wanted n showed me around a few sets of leather couches I'd like to buy in rhe near future but 1st I need to get rid of current couches to fit any new ones. I always say this is my last set no more; but its been now 10yrs sincelast set. Is time!!!
watch for added fees 👎🏼👎🏼👎🏼
Horrible experience, over charge me, then when I had them remove it, they said too late order has been already sent thru and they couldn't take charge off or refund me instead I need to cancel who order and re order again and my money will be refunded in 2 to 3 days. I Said fine and went home re order what I wanted and they then sent me cancel order and while in middle of put coffee table together they call me and ask me to bring back what they ship me to get my refund. So now I hoping I get what I order soon. Do not recommend this place.
Great service!
Faye has fantastic- friendly and knowledgeable and patient! What was not good was not being able to pay online because Ashley is unable to separate our billing address from the shipping address. So we had to make a 30 minute trip back to the store to pay in person. We purchased furniture for Jerome’s also. They were able to accept final payment online using 2 different addresses
Aria was very helpful gave me dimensions of furniture and walked with me looking for furniture they had available.
Rishi did good job today we will come back again
Mike helped us to pick out a couch. He was very patient and helpful the entire time. We had a great and easy experience shopping here.
This place has the worse customer service avoid Rishi and his managers they will run your credit and open multiple accounts under your name and sit there and lie to your face that accounts aren't open then you get home and you get notification that you have new accounts on your credit file open. I have two accounts and yet no one can explain why they did that! James the manager said he would call me back never even did. I had issues with this store back in 2017 and thought it would be different I was wrong! Avoid this store !
I went into ashley furniture store a few days ago and I had an amazing experience the staff there is so friendly and awesome and helpful. Alex, Jazmine, and Priscilla was so amazing they walk me through every step of the process they explained everything to me I had some questions about some of the fees and charges and they explained it all and I really overall enjoyed my time there and will definitely be going back because of those three of amazing ladies. Thanks guys!
I went into ashley furniture store a few days ago and I had an amazing experience the staff there is so friendly and awesome and helpful. Alex, Jazmine, and Priscilla was so amazing they walk me through every step of the process they explained everything to me I had some questions about some of the fees and charges and they explained it all and I really overall enjoyed my time there and will definitely be going back because of those three of amazing ladies. Thanks guys!
Fred the floor man and James possible mngr were awesome in both care, knowledge, and conversation. 😂 My sister and I had a pleasant time shopping for mattresses for Mother and my Son. end results are Amazing!
Hi- I bought a metal foundation for my bed. I do not recommend it as not good quality. The bed started falling apart (as in the picture). It felt like I was on a roller coaster ride. I called and explained the situation, but they said: "that I was not able to exchange it or could not return it"; I was willing to pay the difference if needed. I usually do not review stores, but I made an exception for this situation since buying the metal foundation was money down the drain. Thank you I wanted to update the last review I left. After I left the review, the Ashley review left me a comment to email them. I emailed and explained my situation. We emailed for a month, and after they did their investigation. They emailed me letting me know they credited me with some money in my account, and I could make a reselection ( instead of a metal foundation I chose a wooden foundation). They charged me the setup, delivery, recycling fee, and tax (137.61 dollars), and I had to pay the difference but, overall, they worked with me, and they let me re-select another foundation. The sales rep Maria Aurora Cruz and the manager (cannot remember his name) who was there on 12/23/2023 when the store opened were very helpful and attentive. Thank you for all your help !!!
Product delivery unassembled, damaged, and defective. Don't expect fair customer service resolution. I don't recommend Ashley Furniture
The prices are decent, pieces are nice just be careful when they tell you 3 years 0% financing. It's half true. & whatever you do DO NOT ADD ANY PROTECTION PLAN!!!! It's a scam. My chairs got dirty I have been trying to get someone to come out and clean them and all they did was send me a kit for me to clean myself and won't send me a technician like they said they do. Have been going back and forth and they still tell me I need to clean it myself. Save yourself from the hassle don't get the protection plan!
Andrew was very helpful at helping us select our furniture.
Service here is great! Andrew helped us out and made everything so easy! We found exactly what we needed.
Andrew was very nice and good
My recent experience at Ashley’s Furniture Store was made particularly memorable by an associate named Ameera. From the moment we began our shopping journey, Ameera’s friendly and approachable demeanor set the tone for a relaxed and comfortable visit. She possesses a wealth of knowledge about their products and was eager to share it, ensuring we had all the information we needed without feeling overwhelmed. What stood out most was Ameera’s patience and the absence of any pushiness, a refreshing change from the high-pressure sales tactics one often encounters. She invested time to understand our needs and preferences, guiding us through the selection process with genuine care, never rushing us to make a decision. Though we didn’t make a purchase on that day, the outstanding service provided by Ameera guarantees we will be returning to finalize our choices with her assistance. It’s associates like Ameera that build customer loyalty and make shopping at Ashley’s a delightful experience. We look forward to our next visit!
Great service. Quick and easy was able to do a twin bed purchase on a lunch break.
Andrew and Omar were great! Made the experience quick and easy! Thanks again guys
Amazing customer service
Everybody here is always so helpful. Its our favorite Ashley's location actually. DO NOT GO to the Ashley's in Long Beach. They tried to keep our refunded credit for MONTHS on Months. And then when my husband went to speak to them in person the girl at customer service was a rude b***h & found it amusing to not want to help him get his 1k+. The manager was called and even he was sooo unprofessional. It was literally crazy and confusing that Ashley's would have such hostile & sneaky staff. This location, we've come & never left it. We've furnished our whole house just from this store alone and have had several different reps & they are all lovely, take their time making sure you get the best fit to your liking, and they are all super professional which is always super important to us. Today we came in just to take a look around & wound up getting my husband a reclining chair for his office. Devin helped us today and he was super kind, patient & professional. Definitely shop at this location if you're looking for a welcoming & honest store.
Andrew was extremely helpful, knowledgeable, patient, easy to work with and he has great taste. Working with him was like working with an interior designer. He helped me budget and color coordinate my home. He’s definitely the best in the business. Ask for Andrew you won’t be disappointed.
Andrew was very helpful.
Had a great experience with Mr. Andrew. I would definitely return if needed.
Loved my experience with Andrew
Be careful with their delivery ppl they dropped pieces from bed frame you could hear the bang all the way down stairs to see that they damaged my son's bedroom floor we submitted a claim and they denied it they didn't want to take responsibility of their irresponsible delivery team. Bed cost over 2 grand and the damaged flooring is going to cost us money when we move out. Smh not buying from here anymore.
Andrew was very patient, knowledgeable, and made us feel comfortable. Our experience was not rushed or felt pressured at any point. Saw many other place and felt the most comfortable and made a return and purchase at the location Andrew was located in. Definitely, will return to the location and ask for Andrew.
Just purchased me and my wife's dream couches !! Gabriel help us out, he was the best. awesome energy wasn't pushy, he actually let us look around and gave us our space. We will definitely go back and ask for him he made the whole experience amazing so did his manager he was great energy too.
Andrew was very helpful and knowledgeable. He made our purchase a breeze!!
Ordered mattress and foundation. Both came on time and were put together promptly. So far, so good.
The sales person did not let us know we only had 72 hours to return items if not happy. Of course it was on contract. But the sales person should have gone over it with us. We were not satisfied but could not return it even though we were just wanting a store credit. Management would not do anything either. Now stuck with a $2500 love seat we are not happy with. Very unsatisfied with their customer service.
Very helpful! Found everything we needed!
Gabriel was very helpful and made everything super easy. Walked in and walked out without minutes with a nice furniture that we always wanted. Thank you again. Totally recommend it.
DO NOT PURCHASE A COUCH FROM HERE. Couch was delivered damaged. delivery driver refused to take item back into truck for replacement. placed a customer service repair order for the couch. no one showed up to repair the couch. called customer service MULTIPLE times. each time customer service was called they told me something different. did not replace couch or repair damaged part. completely disappointed in this experience and will NEVER buy from Ashley again. stay away from this store and their terrible customer service. price does not match quality.
Andrew took great care of us during our shopping experience. He was real friendly and professional. Made everything super easy. We will definitely be back for our next furniture purchase.
Andrew assisted us gracefully in buying dining table and presented us any possible discounts. Kudos!
Explained the products very well! Heard our concern in terms of the quality and material of the dining set.
Horrible experience! I THOUGHT IT WAS MY BAD LUCK but i see other people have delivery difficulties..... I purchased 3 items. 2 were hand delivered to my address. The 3rd item was delivered by Fedex and SomeHOW it was delivered to an old address I used to live at(an ex's house) Fedex claims their job was done and it was delivered. Funny thing, is both Ashley's and Fedex are dumb... I look up the tracking and it's very CLEAR!! It was delivered to a completely different city. It says in the history of deliver, ADDRESS LABEL CHANGED, right before it was delivered. I never called in to change an address. I have called Ashley's 4 times about this, nothing has been done. I have called Fedex about this 4 times and nothing has been done. This has been a nightmare and I get so heated every time I think about it because no one can take responsibility and pick up the damn rug and take it back to their warehouse or finally deliver it to the correct address. Ridiculous. I work in servicing. I understand Sales is important but, make sure you deliver a product you have sold.
We were purchased a sectional and were told by the salesperson, Andrew, that the delivery window was 8 am - 12 pm. We told him that we don’t move in until 10 am. Andrew told us that was fine and that when they call the day of we can ask to be later in the delivery. When they called day of, I told the movers about that and they said they couldn’t do that. Then I called Andrew and he said “I don’t remember having that conversation with you” as if it didn’t happen 2 days prior. Just no accountability, morals, or ethics. He seemed like he had that lie rehearsed like he lies like this all the time. Had to rearrange my work schedule because one salesperson lied to make a sale. Pathetic.
5 stars across the board 🤩
Took a while to get someone to phone. James was very helpful and I achieved reason for my call quickly when he came on line.
Andrew was absolutely wonderful! He helped me find something in my budget and was very informative on protection plans available.
Solid experience. The staff were really helpful in picking what we wanted.
Good experience, let me do my shopping and choose the tv console I wanted!
(Translated by Google) Miss Aurora is very kind, I recommend her, she speaks Spanish and English and can help you with what you are looking for, be it comfort, quality and economy, good service (Original) Muy amable la señorita Aurora, se las recomiendo habla español e inglés y te puede ayudar en lo que buscas ya sea comodidad, calidad y economía, buen servicio
The staff here is the sweetest and so helpful. Alex helped me find an item I was looking for. She was efficient, quick, caring and so considerate. I drove from the Santa Clarita area, over 60 miles, to get the item and the service received was worth every gallon of gas used! :)
Andrew and James were amazing at helping me pick out all my new furniture for my new place. I needed just about everything and they were patient and knowledgeable. They both made the process very easy!
Great experience!! Andrew and Omar were amazing!!
I had a great experience with Omar Garcia. He was super helpful and patient throughout the whole process. We didn't feel pressured at all and felt comfortable during our visit to ask questions. He was very knowledgeable. Thank you!
- the worst experience of my lifetime, just go to the living space atleast they listen to you, when i bought the item no one told me it was a final sale but when it broke within seconds of buying it they refused to do any store credit and basically offered me a table that looked like it has been clearly used. never again
Great experience with Andrew and his manger James. We were looking to get bed and mattress and they both pretty helpful to work with our budget. That was an easy transaction even though I'm not an easy person. Thanks to both. Highly Recommend this friendly environment store and of course Andrew and his team.
The prices are a bit high, but the people were great. 😊
The best customer service and best deals
Manny was excellent and helpful with our needs. We had a nice experience with him. We ended buying a Tempur pedic and bed frame all thanks to Manny’s well explanations. Will buy again. Highly recommend!! :)
Maria helped us find the perfect furniture for our new apartment, she was patient and very knowledgeable, thank you Ashley and Maria! 🙏🏼
BROUGHT NEW MATTRESS IT WAS FLAT ON ONE SIDE IN 15 DAYS! OTHER FAMILY MEMBERS AND FRIENDS HAD SAME EXPERIENCE IT TOOK SEVERAL YEARS WENT BY BECAUSE THEY WANTED ME TOO BUY SOMETHING ELSE.
Andrew was great help!
We came in looking for a couch and ended up getting a couch, dining table and end tables. They were super helpful and answered all of our questions and concerns.
Great service friendly staff AND the most outstanding experience with salesman Fred who made our decision making process extremely easy. Good luck to him and the Ashley organization. Thank You.
Great experience at the Santa Ana store, Amanda and Omar were super helpful and I got everything I wanted in one stop!
Ask for Fred hes Amazing! We had a good experience he was very knowledable And left satisfied :)
The furniture was cheap looking, and the prices were outrageous. The employees are like sharks, which is extremely annoying.
Quick hassle free purchase! Andrew was a great help!
I was happy to shop in the busiest day on Labor Day. I was in and out so quick thanks to the help of Andrew my salesman. I love my new sofas and can’t wait to get them as they promised.
Fred has a Great humor, very very help full.
Kevin from heaven was very entertaining, we were just looking not realy gonna buy, but he is a very good salesman and great person. I will send friends and family to you store, thanks ver much.
Andrew was great!! Ashley always goes above and beyond to meet our furniture needs!!
Went in to buy a sectional couch and was taken care of right away! Kevin showed us a lot of great options that fit our requirements (not too big, darker color to hide the hair from our two long-haired black cats, etc) and we found the perfect option that was so comfortable. I didn’t feel pushed to choose any particular option at all. The financing application process was very easy and straightforward, and within 30 mins we left with all the paperwork in hand and a delivery date scheduled! Excited to go back to Ashley’s for my furniture needs in the future 😊
Great costumer service from Andrew, Omar and James
My husband and I walked into the store and a very friendly sales person greeted us. His name was Andrew. He was so kind and asked what we were looking for and showed us where to go and he let browse without hovering over us. After we picked out what we wanted he was close by to answer all of our questions and helped us with the purchase. We bought our item yesterday early afternoon and even though they said it would come in, in about 5 days or less by UPS. Well, we received it the very next morning. Less then 24 hrs. Phenomenal. Thank you Andrew for helping us out and being so friendly and not pushy. We will come back when we need more furnishings.
My husband and I had the pleasure of shopping with Kevin to purchase our new sofa and bedroom set. Kevin was funny, patient, super helpful, and best of all he wasn’t your typical pushy salesman. Our experience was smooth and the customer service he proved was top tier. When shopping at Ashley’s make sure to ask for Kevin. 10/10 recommend!
My guy Devon super professional, informative and knowledgeable! Thanks for the living room set up ! 👍🏻
Andrew was great! Took his time to show us around and worked within our budget. Will be returning.
Andrew was extremely helpful and easy to work with. Great customer service.
Andrew was very informative and friendly!
Andrew was extremely helpful with helping us choose our sectional! Walked in unconvinced and walked out with new furniture!
I would leave zero stars if I could. We purchased a tv accent cabinet and we're told we would get it In 3 days. It's been two weeks, 4 different schedule deliveries. I reached out to my sales person manny to make sure it would be canceled and he never followed through. The store actually hung up on me when trying to cancel the order myself. I've dealt with living spaces, Jerome's and others and NEVER had this problem. Not even sure how this company is in business but this place is an absolute joke.
It was my first time and I am overwhelming. I was very happy, very comfortable. And my sales person was very connected. Knowing what he was selling and I'm very happy now I have to make sure that it will be delivered to me on time. Have a wonderful blessed day.
They will give you thorough information about every single inch of piece, of how specific and comfortable their couches, and beds look set up! Very nice presentation from the Manager on how specific and detailed he was!
great salesmanship thank you to maria omar and karim
(Translated by Google) María Aurora thank you very much for your attention and your treatment, very kind, very good service, very respectful; very good buy . Many thanks for everything. (Original) María Aurora muchas gracias por sus atenciones y su trato , muy amable , muy buen servicio , muy respetuosa ; muy buena compra . Muchas gracias por todo.
I came into the store to purchase a sofa and was greeted by Fred!! He was so patient, knowledgeable, friendly, helpful and honest!! He didn’t try to pressure me and provided the best options for me!!! He is awesome!!!! I will be back to purchase more items from Fred!!! In addition his manager Omar and Khalid at the finance desk were so awesome and helpful!!!! Andrew should me one of the most comfortable recliners in the store for me to sit in!!! Good looking out Andrew👍🏾👍🏾👍🏾🙌🏾🙌🏾. Please consider Ashley Home Store in the Main place mall in Santa Ana for your home furniture and accessory needs!!!! Thanks to you all!!!!!!😊
Everyone was very kind, and helpful. Fred one of the workers helped us find the right mattress. He was authentic and honest on what Ashley offers.
Fred was really helpful. Gave us useful information and did not pressure us on purchasing anything. Thank you Fred for the help and hopefully will be purchasing the mattress soon. Thank you.
Well over All the sales lady, manager and the accountant crew they were amazing, their customers service was awesome at all times, guys keep up the good work blessings to all .
I paid for the additional coverage for my coverage and the ins company refuses to pay for it. I called Ashley’s and they told me I’m sol and best they can do is give me my money back za which was like 50 bucks. They refuse to fix my couch claiming is Mandy defect and I fly cover accidental - like they would know. I will never buy from them again and encourage everyone to stay away and go to living spaces. It’s been terrible- overpriced and steal your money. I will never ever purchase from Ashley again and encourage my friends to do the same. To this day they refuse to help. Horrible service
Manny did a great job! His expertise and patience really made our furniture buying experience great! Manny was the best!
I went in browsing and ended up buying a few things, thank you to Javier Enriquez he was very helpful and had excellent customer service.
I went Ashley Santa Ana branch, I was so happy, very friendly staff specially Maria, she is very so sweet and patients. They have great staff.
My husband & I walked into the store and was immediately greeted by some very friendly employee named Devon, who thoroughly helped us all with our furniture searching experience. Yeah, every question asked regarding each store item was thoroughly explained in great detail and we were very satisfied with our purchases. Also, Devon assisted with applying for credit, which resulted in a success, and was very efficient. I highly recommend the store and the employee Devon. He is absolutely amazing and deserves a raise.
Buying at Ashley is stressless and no pressure experience. Associates were friendly and willing to assist if needed.
My experience. The second my partner and I walked our pasty skinned bodies into the store, one of the 3-4 men (who stood gathered together near the back of the store) made a beeline for us. We noticed immediately. We were not interested in talking as we were there only to browse. We'd never shopped at Ashley before and wondered what styles and prices they offered. We immediately took a right turn around furniture to stave off the "salesman approach" but he swiftly recalculated his tragectory and continued his attack. We circled and walked right out of the door we came in. The salesman immediately stopped his progression and returned to his cackle at the rear of the store. In the meantime, a family (two parents, 2 kids) had walked in ahead of us. They were Hispanic and spoke together in Spanish. Despite them sitting on several couches, discussing their preferences, never once did any salesperson make a beeline to them. From my observation (before and after the chase), not a single salesperson gave them any attention whatsoever. It was like they didn't exist. Now, there's a possibility these salespeople knew this family and, perhaps, they were known to browse and not buy so an approach from a salesperson would be fruitless (unlikely but I'll throw them a bone). Still, not a single acknowledgement of their presence was made and yet we were sought out and stalked immediately. Even if Ashley offered top quality furniture at rock bottom prices with the most luxurious before and after market customer service (judging from previous reviews, this is far from the truth), I would never shop here. And here's the thing, we were looking for an entire house of furniture as we'd just bought a new place and needed to kit out every room. Obviously we went somewhere else. Additionally, the furniture we did see was uninspiring and common (can be found anywhere) with prices surprisingly high.
Rishi was very helpful and attentive. We were able to get a full set for a really great deal and we are happy with our purchase.
DEAVON the sale rep was very competent and knowledgeable. I came in knowing exactly what model I wanted and bam was out in 10 mins with an order and delivery time I needed!
Came in here for a new bedroom set and was greeted by Devin! He was very helpful and patient and got everything taken care of quickly! Thanks again Devin!
Great service! Great price! Love my new Tempurpedic bed!
Highly recommend good quality
Run to Ashley on El Toro!! We had the best experience ever with Diana. She's an angel. She spent the day with us and made the furniture picking process a breeze. I can't thank her and the whole team at Ashley enough for all their help.
My time here with Deavon was very pleasant and wonderful.
My mom was treated like a queen. Faye and Albert were professional and very sweet and helpful in helping my mom make her purchase a reality. We will definitely be coming back!!!
I bought from Ashley’s recently and the service was great. Deavon was a big help and made the whole experience much easier.
Very Helpful, Accommodating, gave huge discounts, shown us everything and explained everything in detail. Excellent service and nice furniture we loved it!
Thank you Deavon B ! Very professional, and knowledgeable
Deavon provided fast and excellent service. I'm happy with my new furniture. Thank you.
Worked with Devin today and had a quick and easy experience!
My girlfriend and I moved in together and we needed a couch, so we went couch shopping. I had never been to Ashley Furniture before so I had no expectations. Went in a shopped around and found a couch we liked that was on sale. Salesperson was helpful and friendly. Paid for the couch and arranged delivery. The next day the couch was delivered and put in my house. Everything was great.A few months later, one of the cushions started to fray. Now, I know the couch was on sale and it wasnt that expensive to begin with, however, this was the first time I had purchased non-Ikea furniture so I expected it would last a little longer than 4-5 months before it started to fall apart.I called the store I purchased it from and they told me I had to contact Ashley Furniture directly. So I did. Never heard a response. I saw they had a text help line, so I texted it. I received an auto-response that they had received my message and that somebody would contact me back within 24 hours.Never happened.I texted again. Received the same auto-response back. Never received a response.Texted again. Same thing.Texted again. Same thing.Emailed. No response.Basically, after about 6 months of trying to get in contact with somebody that this godawful company, I finally was able to get an actual live human on the phone! Explained my issue, and explained I HAD BEEN TRYING TO GET IN CONTACT WITH THEM FOR OVER 6 MONTHS. Their response? We're sorry.They also said that particular couch had been discontinued and so there was nothing they could do. By this time all the cushions had begun to fray badly and the couch looked awful. The "customer service" person recommended I take the cushions to an upholstery shop and have new ones made. LOL.Do not go to Ashley Furniture. They will take your money and sell you garbage with a "warranty" and no way to make good on it.
Great place to shop. Friendly customer service and staff.
I came in looking for a bed frame and the experience was unexpectedly wonderful, Devon helped me out and he knew exactly what to introduce me to he for sure has so much patience lol. Definitely coming back!!!
Service was great
Manny was amazing Thank you 😊
I went in and bought a beautiful mirror and bedroom set by rishi, he was so helpful and made everything so easy! Thank you so much! Highly recommended coming here again to buy more furniture!
DO NOT WASTE YOUR TIME OR MONEY !!! This place has the absolute worst Customer service and there product is garbage for top dollar . We purchased a couch and it looks like crap less than a month after having it they say it's a 72 hr warranty policy . I will fight this one until the end and leave a review every month after technician makes a visits to my house to try and fix the problem .
We recently walked in to Ashley Furniture to look for accent chairs, but knew that we would be bombarded by a salesperson. We spent a few minutes walking around and Manny came over to introduce himself. We let him know that we were just looking, so he let us know that he would be available to us if we had questions, but if anybody else came up to us to let them know that Manny was already helping us. Super friendly and we certainly appreciated that he did not hover over us. After we found some accent chairs that we liked, we found Manny and asked him some questions to which he patiently answered with a great personality throughout our conversation. Once we decided to purchase, Manny was very helpful to walk us through the check out process as well as explaining the warranty and protection plan. We agreed on a delivery date and completed our visit. Our accent chairs were delivered today well within our delivery window. The chairs were well presented and the delivery team made sure we were happy with them before leaving.Overall, a great experience and we have Manny to thank!
Had amazing service by Rishi as well as Albert. Gave me a great cash deal for a sofa and dining room table. Don't waste your time at the lower quality stores. Best furniture at best.
I came into the store today at the Main place in Santa Ana location , Rishi was helping me with the temper pedic mattress, bed frame, he was very knowledgeable, well explained, nice, very helpful and give me a great deal. Rishi has a great customer services. I will definitely recommend my family and friends to him. Thank you Rishi! You're the best!
Manny has outstanding customer service and we will definitely recommend Ashley Store to our friends and family. WELL DONE MANNY!
I don’t know what kind of table this is but I was told it’s marble and I can wipe it clean easily. I haven’t even used it yet and I just received it less than 24 hours ago and it’s already stained. I haven’t used it at all. I don’t understand what kind of material they sold me for $800 bucks. Extremely disappointed.
I loved the way they treated us, always with a smile good attitude and the selection of furniture it's great.
Ashly is really very good store. Very good quality and customer service.
I walked into the Ashley store, looking for a couple of items. I had been to a different furniture store without much success. I was greeted right away by Manny and he asked me if he could help me with anything. I proceeded to tell him what I was looking for, a couch. I gave him all of my thoughts about what I will needed and after a short period of time we decided on a couch. I really needed his help because I wasn’t able to make that decision on my own, and he knew the products very. Very happy with my experience. Very happy with Manny.
Javier was very helpful. He showed us all of the dresser options available and thoroughly explained the delivery process and options. The process was quick and efficient and we are happy with our purchase.
Love this store !! No one was pushy and our sales associate was fantastic. We will be back soon :)
Second purchase from this location. Mike was incredibly nice and not pushy (which I find incredibly irritating when shopping). I would recommend going to him if visiting Ashley's at Main Place Mall.
Went in there late at night to look for a display case. Staff was very helpful in trying to find what I needed. Although, no display cases where available, Manny helped me find an alternative that would work just fine.
Whoever the old guy working there is he is full of himself and the moment I walked in I was greeted with him asking me if I was going to buy something and asking me if I had a credit card and told me that if not to leave the store was very rude and unprofessional I hadn’t even walked half way in before he started telling me things one things for sure I will never be shopping at Ashley’s furniture for and furniture need in the future
The salesman was friendly and knowledgeable gave me lots of options my only complaint was before I got to the store I tried to call the Ashley phone number about seven times and no one would answer the phone.
Manny helped us out! He answered all our questions, was professional, courteous and never pushed me into anything I wasn’t interested.
Gigi is amazing and is the reason we came back to the store . Respectful, honest, transparent and extremely helpful in getting us what we wanted and needed. If you need someone to help you with your furniture, please ask for her
Kevin was great ! Help me out find a great couch for my family , very satisfied with the service. The manager was awesome as well help us out so much !
Phenomenal outstanding !
Unfortunately, my experience with Ashley Furniture was not entirely positive due to the behavior of the manager. While the sales associate, Manny, was incredibly helpful and knowledgeable, the manager's behavior left a lot to be desired.Despite the manager's unhelpfulness, Manny was a bright spot in my experience. He went above and beyond to try to resolve the issue on his own and was always friendly and professional in his interactions with me. I appreciated his efforts to make things right, even though ultimately it was not within his power to do so.While I cannot recommend the store based on my experience with the manager, I would still recommend seeking out Manny if you do decide to shop at Ashley Furniture. He is a great asset to the store and was a pleasure to work with.
Best person to go to is Manuel aka Manny. Came in to look around. Came out with a whole new living room set and amazing tv stand!! Manny was very helpful and made everything go smoothly!
Manny is super helpful and amazing. Definitely recommend this store as well as service from manny hes so knowledgeable.
I went today to find a couch I saw online and make sure it was comfy and it was! Faye helped me and she was great,so friendly. I love my new Couch and she made sure I got the best price possible. Oh and it’s being delivered in less then 2 days! Highly recommend this store!
Faye is a very polite lady awesome she is so helpful and helped us find what we were looking for. For sure I will come back here and ask for her. Amazing customer service skills
Low staff but did great on helping everyone there
I normally don’t do reviews for any places really, but I couldn’t help but comment on such a great experience that I had. I was helped by Faye Abdullahi. Throughout the whole process of me looking for a bed, bed frame and a pillow, Faye was very helpful she didn’t want to just sell me something she really cared about making sure I got the right things for my comfort and to my liking. Faye went above and beyond to make sure I was satisfied with my purchases. Faye also made sure to provide plenty of options for me and explaining every piece and the details on it so I was able to choose and have knowledge on the product I’m buying. Overall, Faye provided excellent customer service she was very kind, caring, helpful, and professional throughout this whole process and it was one of the most smoothest big purchase I’ve had in awhile and it was all because of Faye going out of her way to make Ashley’s shopping experience easy and awesome. Definitely earned a longtime customer!
Great selection and great service!
Great prices and furniture
DO NOT BUY ANYTHING FROM ASHLEY’S. Horrible Customer Services. Expensive for cheap furniture. Received my furniture damaged and submitted a claim back in Feb 2021.. it’s Jan 2023 and nothing has been done about it. Tried to contact them for an update just for them to tell me now that it’s too late to do something about it now since this happened in 2021????? Last time I purchase anything from Ashley’s Furniture.
Thanks to OMID as he provided a great customer services to our family!
Be careful!!!!! they will try to sell you a protection plan but is something happened they will not honor it. Most of the furniture is made in Vietnam with really poor quality. DO NOT BUY THE PROTECTION PLAN, IT IS A SCAM!!!
Bought this couch from Ashley's for $1300 got it cause it pulls into a queen size bed. This is fake leather!!! Within a year the leather material is literally falling apart. I'm so disappointed and I have to now throw this away. It weighs like 500 pounds!! I would not recommend anything here .. especially there "leather"
Sales reps were helpful and not pushy. Purchase was easy and staff was knowledgeable. Delivery was quick and well executed. I would highly recommend Ashley for your next purchase!
Best
Danica and Alex gladly help use with everything we needed and made it super easy and fast. Highly recommended.
Do not buy!!! Attention, do your homework. I don't $1000 on warranty and bought my furniture during covid. Warranty company would NOT cover leather disclosing on furniture and told me it's manufacturer issue, called manufacturer and they don't cover cuz my year expired. I had to wait months for an appt from warranty cuz of Covid then the gut told me he was going to order piece of leather to replace and never heard from them again. In meantime my manufacturers warranty expired!How is covid my fault...i spent $18,000 of garbage crap furniture!!!Watch out ya!Does anybody know what my next option is
Bought a reclining chair from Joe at Main Place. He was very helpful and courteous. I love my chair and I would work with him again!
Walked in looking for furniture for my daughters room, Rishi was super helpful when looking for furniture. He made the process super easy and we also walked out with a good deal.
I had a great experience shopping for new furniture at Ashley’s. Rishi was very knowledgeable and helped us pick the right furniture. We also got a great deal to top it off!
(Translated by Google) Excellent service and product quality Ask Willi (Original) Excelente servicio y calidad de productos Pregunta a Willi
Bought a dining table from this store September 2022 and all I can say that it is the WORST table ever! Bad quality, chipping off already, leg bar broke, tabletop got damaged, insurance approved to replace it and every time Ashley delivers a new table it comes in damaged too! They simply don’t care about their customers! I spoke to different people from the online team and in store and no one was helpful or even offered to go above and beyond. Will never buy from any Ashley store because they obviously care about closing the deal and what happens after that is out of their hands! Waste of money, time, and effort!!!
Very great service. Manuel Corrella ( MANNY!) was excellent on the phone with our questions and was superb in person. He was glad to be of service in telling us about our sofa that we bought today. He gave us his card and said he would be happy to help us in the future. He is top notch! Carol & Joe Buffardi
Maria, wow how to begin with her she is the funnest most loyal person with her customers. Always ready to help you and gives you her full attention! Always happy and bring you joy and always does everything to make you leave happy and takes care of you. We have already purchased 3 times and will continue coming because I have never been given the fantastic customer service she does! Also the managers are amazing always do anything to make you happy Maria, pouya and Alex thanks guys! You rock!!
When and bouth dining room set
Very wide range of furniture with good build quality available from Ashley Stores. Display of various designs is user friendly and assistance friendly and knowledgeable. Overall a good and satisfying experience of getting furniture for our new home.
Faye was amazing and really ensures she gave her attention to us through the entire shopping experience. Never pushy and just let us pick what we wanted, gave input where needed and made the shopping experience beyond expectations.
The customer service was terrible and the employees were rude.
Jessica was very kind and very helpful! Only one that spoke spanish and helped with my purchase. Very patient with my indecisiveness 👍🏽 10/10 go with her to help you out!
Jessica the sales associate was very pleasant to deal with and Pouye and manager was also a great help. I was in and out in less than an hour!
if they offer you the warranty dont buy not worth the dollar for it the have have poor customer service no good communication between technician and customer
Nice and friendly customer service from Danica! She is very responsive to your needs as a customer and is not quick to just sell you something. She was very patient with us.
Thanks Rishi you're great. Give a Good prices make us feel not pressure to buy .
Rishi was the best, he was so patient and helpful to my husband and me!! Thank you Rishi!
People are nice and helpful. Just to check out the store.
Thank you Ali for helping me furnish my new place!
Jessica was great, and very helpful in helping me find an area rug!
Great deals! Great quality!
Beautiful store with friendly sales people
(Translated by Google) The best furniture store in Santa Ana, I'm definitely going back! Viemte service girls are a love! (Original) La mejor tienda de muebles en Santa Ana, definitivamemte voy a volver! Las niñas de servicio a viemte son un amor!
Great service very pleased 😌
Rishi did such a great job helping me with everything ! 5 ⭐️
Ask for Danica she did great job and helped me with everything superb
Excellent Customer Service, great prices. I will definitely recommend to family and friends...
Jessica was great and was very helpful when coming to my purchase
Jessica from Ashley furniture was amazing and excellent 😊
Faye was super helpful and looking to get us the best price!
Great Customer service! Rishi Kumar sharma helped with our purchase and was the best! Super easy and smooth purchase with the help of his service.
Great attitude.Had a good and easy experience with Rishi kumar sharma
Worst experience EVER....... I bought furniture from them 9 months ago and had some returns and up to today haven't had my credit and when I call the store they always keep shifting me to different people and keep telling me to wait for another 90D. Unheard of!!!! BBB NEEDS TO CLOSE THIS FRANCHISE DOWN....
Jessica and Pouya were very helpful, friendly and accommodating. Thank you. 😊
very clean store and the woman who helped me was such a nice and helpful. however, the computer system kept crashing, very slow, took almost 4 5 minutes to complete transaction.
We went there for furniture shopping for our new house, first guy treated us like we cannot afford anything. Second guy (forgot his name, he was older person) helped us buying bed and sectional sofa. But I’m not going back there again. I hope their manager read this review and tell them to treat customers nicely.
Terrible web site
Awesome team all willing to go the extra mile! Definitely coming back!!
This location has terrible customer service when an order goes wrong. They have you own hold for ridiculous amounts of time and then just hang up on you when you get through. The store manager at this location should be ashamed of the how badly they treat their customers and how irresponsible the staff is addressing issues. I will definitely be pursuing legal action against this organization.
Very helpful
How much?
Terrible service. DON’T WASTE YOUR TIME AND MONEY HERE. We bought thousands of dollars worth of furniture. We came in only needing a dining table and bed, but we were pressured to take advantage of the Memorial Day sale they had going on. To sweeten the deal, they threw in a free rug. When the rug came, it was a completely different style, color, and size. We had so much new furniture come in we didn’t notice that the rug was the WRONG ONE. It was the least of our worries. So we call and were told that we had to go back to the original store, 60 miles away from where we now lived, to return it. One of the managers said he can no longer get the original one we wanted, so he told us to look around for something similar in store and would give us some gift cards for the inconvenience. We find one but they tell us that it’s discontinued in the bigger size. We were instructed to look online and everything we liked wasn’t available in their store warehouse. We look for others we don’t like, but we settle since it’s the same size at least, and yet again it’s unavailable. Apparently they have a separate warehouse than online stores. We ask them to show us all the ones in the right size in their store warehouse currently. After an hour of no one really helping us slim down our options, the first manager begins to talk his General Manager about throwing in the first carpet we liked in store off the rack and adding more gift cards. He kept going back and forth to relay the information. We asked to speak to the GM directly because of how frustrated we were, the GM still never came around to talk to us. Instead he was wandering around the store not doing anything, along with the other 10 salespeople standing around on their phones and not doing anything. So in the end, even though they were the ones that messed up on our order originally, made us drive 60 miles to haul it back, and wasted over an hour of our time not really helping us, we were given a model floor rug off the rack that was half the size of the one we were supposed to get at still the same price as the original. But once we discovered the rug we were getting was on sale, only then did they give us a couple more gift cards… which we won’t use since we’re never coming back here.
Me and my wife was so happy because we just got our new bed ( tempur pedic) and also a living room set, a BIG THANKS to manny who really help us especially with our new bed because im having troubled with our old bed im having a back pain all the time so when manny recommend this bed oh my god i absolutely love it. He will deserved a big 100% KUDOS and well recommended. THANK YOU SO MUCH MR. MANUEL CORELLA , GOD BLESS🙏🙏
Fred was super friendly and helpful. Very patient. He allowed us time to think and compare. Never once felt rushed. He explained all options available to us. In the end we purchased a dining room set, as well as a sectional. Definitely recommend this store and ask for Fred!! He was awesome!
Went in for two chairs for our beautiful new office and left after purchasing what should be perfect. Mehran was terrific and very helpful during the process.
Maria was too much. Trying so bad to sell, talking loud and did not even ask about what option of delivery to choose from. Just pushed the most convenient option for her. Horrible customer service!
Ali was amazing and spent the whole day, several hours of his time, with us helping my husband and I pick out exactly what we wanted. We left happy and his customer service was impeccable. Very easy to understand and very knowledgeable about the functions of the furniture and the warranty we purchased for it. We will come back to see him when the ding room is ready 😊
Gigi was very helpful for me and my wife and the 0% 5 year option made the purchases I was making very affordable! I got bunch of very nice high quality stuff for the new pad! Thanks again.
Justin and the store manager were the best! However, I’m giving them only 4 stars because they call you so many times just to confirm the delivery day, and if you miss their call, they state they will change the date (after you waited about a month!) once you call back you are confirmed. This is about one week before. Then, one day before, they call you again to confirm the time. And if you don’t answer, they leave a voicemail stating you need to call back to let them know you confirm the date and time, to know if your home is ready, or if are there any restrictions. Then, you have to call back even if everything is ok. They should ask you to call back only if there are any changes because sometimes you have to wait in line about 10 minutes.
(Translated by Google) For me it was a bad experience, the bedroom I ordered was damaged and the chest of drawers in a different color does not open, one of the drawers gets stuck, I ordered it in March and they delivered it to me in June, now they do not answer the phone to replace me, another one does not to do . (Original) Para mi fue una mala experiencia los la recamara que ordene me salio dañada y la cajonera de otro color uno de los cajones no abre se atora, la ordene en marzo y me la entregaron en junio ahora no me contestan el telefono para reemplazarme otra no c que hacer .
Came in looking for a bed because I was getting tired of sleeping on my cold hard wood floor, walked in and tried out a bed and a worker told me you can’t be laying there and told me I could go have some fun at the arcade place downstairs, he even said the bed was a display, bed was already messed up sheets not even fixed…very unprofessional and caused emotional damage, won’t be coming back. Mathis brothers on top
Awful experience. The salesmen are like vultures at this location. They were extremely pushy even when I stated multiple times that I would like to think over the items and purchase later. They convinced me to purchase that day and assured me that returns were easy. I was purchasing a bed frame and told the salesman that I was purchasing a mattress elsewhere. He convinced me to purchase a "similar" mattress and when it arrived it was defective and did not expand to the full size or fit the frame that I purchased. He NEVER said that I would not be able to return the mattress because I purchased it in store. I looked online and it said "You have 100 calendar days from the date of delivery to return your mattress." I have spent so much time on hold trying to resolve the issue and they keep saying they will not return the mattress even though they never said in store that I couldn't return it and it does not say that online . To top it off, the $1,500 frame I purchased arrived with stains on it. DO NOT purchase anything from this store unless you are sure you will not need to return it or can afford to lose the money spent. I also spent $500 on delivery and was told it was "white glove service" and they left a mess in my apartment and scuffed the white walls with their shoes.
my husband and i purchased our livnig table from this store and as soon a sthey were deliver, chaird started to broke. we did not moved them around. they just broke with daily used. we put a claimed trhough the insurance their store offer and they denied. installation guy made a bad job. i think we can do better job than them. DONT PURCHASE THEIR INSURANCE. waste of money.
The listing price is $175 and then when you want to buy, the price becomes $300 so it's 50% increase. That's really unprofessional business.
Gigi was extremely helpful and patient. She listened to what I needed and helped me find exactly what I was looking for. It was really great dealing with her 😊. The manger, Bryan did a great job too. I’m happy and can’t wait for my new sofas to arrive!
Went in and ordered a dining table set and was told it would take 6-8 weeks. For something I liked, i felt like 2 months was worth waiting. 6 months later and nothing. Just a monthly email from them thanking me for my patience. Well my patience ran out months ago, cancelled my order with a manager there and that was that. Just a "hey sorry, maybe we can help you order something else". While I was waiting I noticed that they have that same table on display to trick people into buying it and again waiting until patience runs out. Never again, I'm taking my business elsewhere.
Richard was very nice and helpful with helping us purchase the right bedframe, we also got a great deal from him.
As always Manny at the Main Place Mall was very helpful in helping us with our mattress selection. Make sure to ask for him personally. Tell him Irvin and Sharon sent you
Manny Corella was very helpful with my purchase. I will send him some of my friends when they need furniture.
Your onsite customer care and great prices. Our sales person was the reason we made the purchase
Excellent service from Nick, who just happens to be a new employee. Usually you would expect a seasoned employee to treat you the way Nick treated myself and my mother. Nick was very professional, very friendly, knowledgeable of the store, patient and not pushy. Ashley Furniture has a nice selection of items to fit every price range. Management is very good here too! Both Nick and the manager did everything to make my purchase a great experience and I look forward to the new sofa and chairs I purchased for my mother to arrive. I know she will be very happy with the new furniture. I left the store with a great experience and price. I am a repeat customer and will continue to shop here for my furniture needs. With the sale prices it's hard to find another furniture store who could beat Ashley's prices.
Joe Ball helped us out and made our first furniture buying experience an awesome one! We will definitely be returning.
Ashley used to be a much better store I just had a mattress and frame delivered I paid the $60 delivery fee and set up when the driver showed up he says I don’t have tools I can’t set it up. Whatever you do do not pay for delivery there is a free delivery option always take that one unless you want to do nothing but fight with them and then wait on the phone for hours for a representative to handle your phone call
We came to Ashley’s about a month ago to look around, that’s when we met Kevin. He’s knowledgeable & professional with a tasteful sense of interior design. He never rushed us into a purchase, giving us time to think & come to the right decision, told us to come back after we’ve thought about it. We came to back to Ashley’s today and specifically asked for Kevin. I HIGHLY recommend you do the same. Kevin knows his stuff, coupled with a great sense of humor, I am beyond satisfied with my purchase and will be coming back. This is how customer service should be. Kevin you are the best! We will see soon to furnish the rest of the house!!!
i had a negative experience with Ashley’s furniture about two years ago. I was hesitant to return as a customer however, their deals convinced me to check if a particular item that I really liked was part of the sales. I called the store directly. I spoke with a sales rep, JOE, and he was friendly and took his time to text me photos and prices. He definitely convinced me to go make my purchase.
Manny is the best salesman! Helped us for multiple hours and multiple occasions, picking out the best furniture! Go to him if you need anything done right
(Translated by Google) I think it needs more attention from the workers to the clients. I look at them very coiv (Original) Pienso que necesita más atención de los trabajadores alos clientes los miro muy coividos
I had a great experience with my sales person Aryan, and his supervisor.They made sue that we go out of the store happily finishing our purchase.Kind smile on their face all the time.
I can’t not begin to explain how good the service we received was. We got an exceptional deal and Willi was an amazing host. We could have not gone anywhere else and received the same care. We are extremely happy and will be returning for future purchases.
Was going to buy furniture but sales staff was uninformed and couldn't get financing straight..had several people with complaints and issues so we left
Gavin Bains at the Ashley store at Mainplace Mall, Santa Ana was very thorough helping me to purchase my bed set. He ensured I had the best deal, and helped make sure I was completely satisfied with my purchase. He was so great that I came back 2 days later to also purchase a Chaise Sofa with him. The price point was where I could handle for both pieces, and am excited to have the set and sofa for my new apartment!
Have you wait around for an hour and the associates are just standing around arguing with eachother over what needs to be done super unprofessional
DO NOT BUY THE WARRANTY - THEY ARE OVERPRICED AND DO NOT COVER ANYTHING - Other that I would say their products are fairly good.
I went to the Santa Ana store to look for a couch. I felt like vultures were flying around us there were three of them watching every move we made. I did look at other stores but I’d like the one at Ashley‘s in Santa Ana. I did purchase the couch that I wanted. I was asked if I want the furniture protection package. I asked does that include scotch guarding the couch. He says no so I told him I did not want it. As he rang me up he asked me again do I want the protection plan for $150 and I told him if it does not include the protection plan I do not want it. He told me the only thing he could do was lower the price by $150 and I would get the protection plan free. The delivery guys were great they got it in my house set it up and no time at all
Roger was great! Very helpful didn’t pressure me at all. Love him and will come back.
I’ll give my experience at this location a 1 star. I was hoping to browse around for a new couch but after 3 mins of browsing me and my husband were greeted by Kevin. A short, bald, light skinned man to be very specific. He introduced himself and informed us of the deal you have right now. I politely thanked him and informed him that me and and my husband are just browsing but we will go find him if we require his assistance. Now I’m the type of shopper who likes to browse unbothered. While I appreciate him introducing himself, I know where to find assistance if I need it. The whole time while browsing he stood there staring like a hawk, making me and my husband very uncomfortable. Having retail experience I know that associates are to introduce, assist and inform customers as part of their job. Not to mention I know what theft protocols most stores inform their employees of. Now I can most certainly say that I did not look “suspicious” me and my husband were genuinely shopping for a new couch so for “Kevin” to follow us all around the whole store and watch over our shoulder was very inappropriate. It’s frustrating as me and my husband were really looking forward to make a purchase but definitely not at this location.
Go see Ali! He is the best. Professional, kind, personable, and efficient.
I wish if I could give zero star. We are Ashley old customers but their customers service were really disappointed. We ordered a bed ( mattress) and one chest. Then we had to cancel that order. We had to put $ 500 dollars down payment. It’s over two months they didn’t refund it yet. My husband called the store ( Santa Ana) they said, they would be refunded by Friday. But no refund yet, even they don’t receive any calls from us. Big store but their customers service really poor.
Unless you're Asian or Middle Eastern, you can expect to be entirely ignored.
It was easy to make the purchase and the saleslady "Faye" was so helpful. We would recommend her to everyone.
One of the most bad customer services that I have ever seen and experienced. I spent two days searching and did my selection based on the availability and I was promised that the delivery will be on time that they have scheduled. A few days later I got a call says that we will do partial delivery for dining table and the rest of the furniture will be delivered two days later, I told them keep the whole order delivery one time. After that got a call says we can not do the delivery, we need at least a month to make that happen. I started fell upset and went to the store and I told them simply if you can not do the delivery on time I want to cancel the order. They promised me that they will work on it and make the delivery next week on Thursday but I have to pay $300 delivery fee cash to the 3rd party and they will give me discount the same amount. I agreed, few days later they called me and said sorry, we cant make on Thursday we will do it on Sunday and have to pay $450 not $300, I also agreed. On Saturday, I got a call and they said we can not deliver the sofa and the loveseat, we will do partial delivery and the sofa will be available a month later but we can not promise a date. They are so bad and when I went to the store no one offer any help and they said if you want just cancel the order. I did cancel it and I just lost time, money and now I am with out furniture. They are so bad.
(Translated by Google) The service they gave me was excellent, very kind and professional, one of the people who attended me was Vrian H, I recommend visiting them (Original) El servicio que me brindaron fue excelente muy amables y profesional uno delas personas que ne atendio fue vrian h, les recomiendo visitarlos
8 months and 6 pieces later they still didn't get it right they send you faulty used furniture DO NOT BUY FROM ASHLEY .. you will regret it they give you the run around and won't let you cancel after 8 months with no delivery is a scam!!! Last piece delivered was not even the piece ordered I tried to go in person they definitely do not treat you the same way they do as in the beginning now you become a problem...I left numerous messages and emails I got not one call or email back ... YOU WILL REGRET IT!!! the amount we spent was $16,000 it was a total disaster.. they also send a technician out to see if the furniture they delivered is actually deemed damaged ( the tech that came to my home took a blade and scraped up the piece and said now they will send your another piece) I have cameras in my home even sent the video to the store I bought from absolutely horrified..
Ashley Associates in N. Main Street main place mall, Ali, Mike, Fred and Kevin were very nice, knowledgeable and professional. They handled everything I needed. Thanks to all of them.
The worst! they were judging us from a distance and my friends and me were treated with disrespect..
Im baffled at this experience I had today, they treated me with disrespect and genuinely I would not recommend you to come here EVER AGAIN!
Gavin was very professional, helpful and just all around a nice man.
I purchased my living set from here last week and the experience was great. Mengil was great when he sold me my things. When I returned yesterday to speak with someone about something else, I was not greeted and overlooked multiple times by multiple people. A couple walked in and the sales guys rushed to the door to get them but overlooked me. So after being there for at least 30 minutes a guy named Fred came over and assisted us.
The online order experience is pretty good, but very mindful if you need to get customer service support. I tried messaging 4 times but keep cutting-off, 2 times waited on phone for representatives, but waiting time for each is 40 minutes then I hang up. I also wrote in for call back and it’s supposed to be get reply in 48 hours, but again, no reply.
Always get great service and recommend Manny to all my friends
I came here to buy a media cabinet I saw online. The sales guy KEVIN was rushing me the entire time. He was not friendly and had zero customer service skills and you could tell her was flat out just looking to make a quick sale. The last straw for me was when I asked about a different payment method and he SIGHED and ROLLED HIS EYES. That was it for me. I can take my hard earned American dollar elsewhere. DONT COME HERE
Worst experience talking to sales rep at Santa Ana store. We purchased a dining room set and initially had not opted for furniture insurance. But sales rep “Manuel” put it in a way that it will help him put “food on table” if we brought. So out of mutual respect we added furniture insurance and asked if he can add a placemat set to order. Now they are saying they dnt hv stock of placemats and when called to check this rep said I was demanding something that I essentially got for free. No place for courtesy here.. once item is sold they clearly wash their hands. Dnt expect any values from this store!! This sweet talking sales rep "Manuel" is a fraud crook. Don't go by these sweet talks and don't buy insurance. If they can not honour thier sales agreement, forget thier insurance obligation.
Worst experience talking to sales rep at Santa Ana store. We purchased a dining room set and initially had not opted for furniture insurance. But sales rep Manuel put it in a way that it will help him put “food on table” if we brought. So out of mutual respect we added furniture insurance and asked if he can add a placemat set to order. Now they are saying they dnt hv stock of placemats and when called to check this rep said I was demanding something that I essentially got for free. No place for courtesy here.. once item is sold they clearly wash their hands. Dnt expect any values from this store!!
Good customer service and lots of options.
I called at first to see if the item I was looking for was available to look at. I got through quickly to a sales person on the phone and he said they had a floor model to look at. When I arrived at the store, I asked for Manny and he quickly showed me the couch I was looking for. He was very articulate in explaining the delivery and protection packages. Ultimately, I bought the two items I was looking for. Manny was very professional and very nice. I would ask for him again when I go back to look for bedroom furniture.
Andrew was absolutely wonderful and helped us every step of the way. He was honest and straightforward and helped us decide the best sofa option for our family. We were able to work out a great deal too! We have been buying from Ashley for nearly a decade and every time we do, we couldn’t ask for better service and products.
Third time coming in to see Oscar Gomez (Mr. Las Vegas!) and what an experience. Very helpful, polite, and not pushy! Every time I ask for Oscar and he gets me the best deals and we walk out pleased with our experience. Thanks again Oscar…best employee at Ashley at Main Place!
Came in for a Cali king bed for my wife and sold us on couches as well. Savannah Franco was very helpful, detailed about what we qualified and payment options. Our first time at Ashley Homestore and it was a great experience. Recommend that you speak with Savannah Franco.
Andrew the sales rep was great.
Kevin the salesman was great !! And he really heard us out and gave a great deal.
Manny was extremely helpful and knowledgeable! We highly recommend this location
Horrible customer service. We bought a complete living room set in May and we were told we would have it June. Well we are now in August and we only have half. They haven't followed up with us. When I called they tell us September 21. This shouldn't take 4 months. Horrible customer service
Great customer service, Jose helped us and it was fast, efficient and on point
Had my delivery scheduled for Monday, missed work so that I could be here when they come. Only to have them reschedule last minute for Thursday. Last time I'll ever purchase here.
Great job to the young lady ( Fatima ) who was doing her job. Fatima came over to my son and I and asked if we had been helped. We had been in the store for 15-20 min without anyone approaching us. When we entered the store a handful of staff were huddled around chit chatting. None of the staff acknowledged us. Thank you Fatima for making the effort and assisting us with our twin mattress purchase. I will definitely make sure my next purchase is with Fatima. Will be returning to purchase a new bedroom set and mattress. Thank you
Fatima is awesome! Knows how to do her job and such a people person. 10 Stars.
This place won't take return, not like Ashley place said, be aware! This place just said no return once you visit and have furniture shipped and there's no return. Take extreme care about it!!!!
Nice sofa, but they will take 2 months to send you anything right now. They will lie in a heartbeat about it too. I have been waiting over a month for my order and the customer service experience was horrible. They make you wait for an hour to speak to rude representatives who do will not let you speak to a supervisor. They will tell you that your order will be there soon and push the date back over and over. Word to the wise, do not buy here...try Living Spaces or a local mom and pops spot who will value their customers.
Our Sales Associate Kevin, and the store Manager Jose, we’re both very courteous and professional when helping myself and my father with our new sofa purchase. Thank you.
I had ordered a couch but was not exactly happy with my order but it was a good price...a friend told me to go to Ashley, so I did. I was met with a guy who took me to my dream couch, but way overpriced! He knew I wanted it and got me a deal-free delivery, 5 yr warranty and brought the price down so I was only paying $60 more for EXACTLY what I WANTED!! THEN they delivered it 2 weeks EARLIER than they said!!! It is AWESOME and everyone that comes over cant believe what a deal I got!!
Please do yourself a favor and do not shop here. If they promise you a delivery date.. they are lying. I am not 2 months without a couch that I was promised. I can’t even grt someone to find where my order is. They will not pick up their phone and if they do it takes 1 hour to speak to someone and give you no ANSWERS. Beware of this store.
Way better place to buy your furniture if you don't want to wait for a year I bought furniture from here and got it right away I bought furniture from Bob's discount furniture and I still don't have my furniture it has been about a year I have been waiting never buy furniture from Bob's it is the worst place ever
Aryan Ashrafi took great care of us & gave us some amazing deals on everything we needed for our new home! Definitely highly recommend this store & him as a salesperson.
They don’t have a return policy!!!!!!!! , I bought a mattress in a box , which has not been opened , still in its box , tried to exchange it and they said all sales of mattresses are final , just go to Costco and save your self a headache , worst customer service I would give them , 0 starts
(Translated by Google) Do not buy in this place they do not respect your insurance I pay extra insurance and they do not want to repair my table I would not give a star they would lie to you just for bender do not buy the furniture they are low quality (Original) No compren en este lugar no respetan tu aseguransa yo pague extra aseguransa y no quieren reparar mi mesa yo ni una estrella le daria te mienten solo por bender no compren los muebles son de baja calida
It was time for a change everyone was so helpful and polite I’m so thankful for Faye Abdollahi ❤️ she really did help me threw the hole proses made it less stressful for me the manager there as well very helpful will be definitely back
Manny was an exceptionally great sales associate. He listened, he went over and beyond to help and was not pushy. I feel it went great
Faye had helped me out on two different occasions. She made sure I got the best price on all my items. She also helped me get my delivery earlier than originally scheduled.
Amazing store!!! Marlene and the manager we’re great. I had a couple issues with a mattress I bought from there due to back order and they went above and beyond to get me a better quality mattress with faster delivery time. Amazing amazing amazing is all I can say about those two!!
Couldnt find Ashley there
I was treated with the upmost care and respect by Sean the manager and the sales rep whose name escapes me. I am very happy with my new Erlangen sofa and believe I got a very good deal, great value for the money.
The sales person was really friendly and knew a lot about the furniture, they gave me a price I could afford and I got a 5 year warranty for free. They really like to help the customer out. They care. I told 2 of friends about them and they got a couch also. Would buy from them again.
Extremely helpful staff! Friendly and gives you space to choose without being on top of you
Oooh! Found the most AMAZING diamond bedroom set...
Oh Ashley, you did your best. Eventually, I received my living room set. After four appointments, 19 calls, and taking a chill pill, everything worked out. The first appt excuse, we have the love seat and tables but forgot the couch and rug. The second appt excuse, the couch was damaged. The third appt excuse, they forgot to load the couch and rug. The fourth appt- finally arrived. (They called me 19 times to confirm the 3rd appt. And they still didn't show up) If you are unable to deliver, it would be nice to let the customer know. This way I'm not blocking out the window time to be home. After battling conversations with several people.... I finally spoke to someone that came through. I asked him "I have a yes or no question. Just tell me, is the couch is in stock? if not, I'd rather u tell me the truth than to give me an appt time I want to hear" - and three days later it was finally delivered. In summary, I ordered my furniture on 1/16/21 and received the main couch on 2/23/21. At the time of purchase, I was told they had plenty in stock.
Jesus helped us. He was awesome. He introduced himself, answered a question and let us go about looking. He was there to help us proceed with the purchase. Not pushy and very helpful!
Kevin and Jose one of the Store Managers made my purchase experience a pleasant one. I got a great price with excellent service, can’t beat that. I will enjoy my new mattress bed frame and sofa . Couldn’t have been possibly with their help. Thank you both so much!!!
Gursharn (Shawn) the manager made our complete home purchases an awesome experience. He is very professional, prompt with his responses and really takes care of his customers as if we were his own family. Thank you Ashley Furniture. You guys are the best!!!
We ended up getting the premium delivery service for the exact same furniture (2 sofas, chair and a half with ottoman), and for the exact same price, as Mathis Bros, but without the ridiculous $300 surcharge for bringing the furniture into the damn house!
The salesperson, Anthony, was super helpful and efficient! Very excited to receive the new furniture.
Was greeted and helped right away by Andrew. He was very polite,friendly,and helpful. Even though they didn't have what I was looking for.
Shoppers beware if they offer you a gift card here. I was suppose to get a refund since there was a PC error but the case worker convinced me to take a gift card instead. First, the gift cards cannot be used online and only at the store. Second, all the sales people ignore you once you have a gift card. Third and last, you cannot purchase any items on the sale price, since you will be charged the regular cost. With all that said pretty horrible right, but I still went ahead and went to use them. The girl on the front desk could not get a sales person to help me. Once she forced one help. The salesperson “Faye” was even more horrible than the gift card parameters. She ignored us even while “helping” us and would just look at her cell. Once I found an item that would cover the gift card value she said she couldn’t get the number down because it was too high and because of liability she would not reach for it. 15 minutes later some guy, assuming a worker, climbed the wall and took a picture of the number. I was like okay we are getting our order now. 15 minutes later nothing and when I went to go talk to “Faye” she was on her cell phone. I told her what’s the deal and she said I’m not helping you anymore. I said okay. So another sales person heard and said okay I’ll place the order for you. Literally 3 minutes later it was done. Hilarious stuff!
Everyone at this store is very friendly and kind!
Lots of nice furniture here, good customer service. I got some excellent prices during the sale. I opted for set-up and delivery; I will update this review if there are any issues.
Our experience started off a little rocky to be honest. We came in on a Sunday afternoon about a week ago and as my husband and I were looking around, I swear every 2 minutes someone was on top of us or following us around. Which for us is overwhelming but also kinda annoying. We ended up finding a couch we liked but left to sleep on it and come back the following week. We decided to go through with the couch and called to make an appointment. We made our appointment with Noah for 630 on Thursday. When we showed up, up everyone jumped on us at once. We said we had an appointment with Noah but come to find out he wasn't working that day. So my husband and I walked around a bit, and sure enough someone was on us every 3 minutes. So we said we would come and grab someone when we were ready. Once we had some time to talk we walked up and grabbed the only gentlemen who didn't bombard us when we walked in. Oscar!!!! Yall let me tell you! Oscar and the Manager Luis were AMAAAAAZZZZIIINNNGGG!!!! Such gentle souls, kind, and not annoying at all !!:) My husband and I have been in sales forever so we know about giving people their space when needed and we greatly appreciate that Oscar and Luis knew this sales style. We got a killer deal and ended up leaving with a couch and a new table !!! I can't say enough good things about Oscar and Luis ! They are good people and made us feel very comfortable and not pressured at all! Great job to Ashley in Santa Ana on these two ! They were WONDERFUL!!!
Excellent furniture, prices, and customer service.
"What do you want me to do?" I dont have the dresser here" This is what the girl said to me when I called to ask why my dresser hasn't been delivered since I purchased it on Feb the 2nd.they said now on the 17 of April after multiple promises of deliver dates.I paid the whole set in full.I just dont want any other people to go throught this.
Kevin did an awesome job of giving me my space for being there when I had a question. There was no pressure to buy. Great help with explaining warranty. Great work!
Ryan was friendly and provided wonderful customer service. Made sure we got the best possible deal.
THEY DON'T HAVE RETURN POLICY! We purchased some furniture February 27th, and they delivered March 21st. At time of purchase in this store, I asked the sales rep IS THERE RETURN POLICY, and answer was YES (no one more word more, it was not as is, it was brand new set) After we receive the furniture, there were some damages on some of the products, and we didn't like it, and it didn't fit our place. I called the customer service just one hour after delivery, and they said I need to send picture of the damaged product, and I told them problem is not only damage, we just want to return. The rep on the phone said, they will call me back. And they send email, we replied with pictures and return request. NO RESPONSE, next day I emailed again no response, 2 days later I called them, they said they are calling in 3-5 days, and they will contact me, still no response, sent another email, no response. I called them again, and in 3rd call they said they are not accepting return. I went store and talked with manager, and the sales rep came and I told them I asked him about return policy and you answered YES, and the rep added with that YES he means I have only return right with at the time of delivery, I need to not accept at that time. I asked him Again WHY WHEN I ASKED YOU IS THERE RETURN? and you only answered YES before the purchase, you didn't mention only time of the delivery etc. (I also paid delivery as well, which is normal) The only good thing about ASHLEY was that manager but still I couldn't return, I felt got fraud. I don't recommend.
Gorgeous selection and friendly service
Moms got a new table for the kitchen
WARNING ⛔️ DO NOT BUY ANYTHING FROM ASHLEYS. This has been the worse experience in my entire life. I have been under so much stress dealing with the store and the corporation. I bought a whole entire bedroom set and they delivered the wrong furniture three times. I went into their store to resolve the issue and I was treated with no respect or empathy. The manager of this store has no customer service skills, he is not helpful at all. I tried reaching the manager over the phone, and promised a call back that I never received . I tried contacting the corporation to resolve the issue and they would just transfer my call to the store. I expected a lot more from a 2 billion dollar corporation; I contacted the corporation and filed a complaint. Both corporation located in Florida and store are not helpful. They billed my credit card for 10,000 dollars without me having the furniture. Please you have been warned don’t shop at Ashley’s unless you like to put your health at risk.
Very disappointed. I order a couch set in DECEMBER. February is almos over IM STILL WAITING FOR MY COUCHES.... very ridiculous if you have furniture in display .... but not been FABRIC OR BEEN IN STOCK DONT sale it!!!! VERY DISAPPOINTED NO WORDS FOR THIS NONSENSE
I came to store and order all my furniture worth of 10,000$, and they said the delivery is on 2-16 which was fine. On the delivery day I received a call from the driver to let me know he is on the way 30 minutes which was good for me, 4 minutes later the dispatch said we’re here and we going to Wait 5 minutes and then leave. I tried to explain to here the driver said different time she hang up on me disrespectful and dishonest. I ended up sleeping on the floor for more than a week with my pregnant wife. Believe me if you care about the money you paying and care about your loved ones. DON’t go to Ashley. Fred and The manger Jose will convince You to do business with a company that disrespectful and dishonest, also they will delivery your furniture with bad damages
Good service
Amazing place to find stuff for your house to sit on am sleep on
Never coming back no wonder theres a 100 employees and no shopers
I'm not happy with how the store’s shipping. And 3/4 times, something will happen. Ex. I just revived the bed frame, and it missed a bag of screws. Then I have to sleep on the floor for a week to let the store ship the pack of screws. And the outdoor table delivered same time with the bed, and it has 12 crews, one of them doesn't fit. Anyway, the purchase experience with the store isn't good. * imagen everything is made in Veitnam, but the factory belongs to a Chinese company. Lol.
Hopefully this will get someone to call me back. I have called and sat on hold day after day I ordered some leather couches back in November they never arrived I called and they were delayed the new date was 01-09-21 no show, left message, no call back called back, called again after 52 minutes on hold the person on the phone was lifeless, all he could do was create a case number 02222953 and said "they will call you back within 2 days" that was on the 5th waited and waited days Zero call back. I called Friday the 22nd left a message after 43 minutes on hold zero call back, I called today sat on hold for 41 minutes finally a lady answered gave her the ticket and case number she said let me find out what is going on and then the call got transferred to a survey, in other words she hung up on me and sent it to the survey. At this point I paid $4100 cash in November for some couches that never arrived and the company has never contacted me, hopefully this will get someone to call us I am done sitting on hold leaving messages and begging for help. Order no. 180699000
Zero customer service and the worst management. Don't ever go to this store!
The worst customer service and management ever. The store manager "Navid" has a very bad attitude and is extremely rude! He only care about $$$ and nothing else. The sales manager does not know much about the products! Seems like bunch of kids who don't know what to do run this store. If I could give this store zero stars I would do that.
This is our first time here in Ashley, Fred was our sales guy and he went on and beyond hisbway to help us get our bedset. He was very patient, professional and flexible. He was awesome and I highly him. He is the best. I will let know my friends and family to come here only ask for Fred
We have had a VERY frustrating experience with Ashley furniture. They were quick to take our money and promise us a delivery date. First delivery date was canceled, 2nd, 3rd, and 4th delivery dates were canceled. We were supposed to receive it again today and AGAIN no one called to say it was canceled!! Poorest customer service we’ve ever experienced! I will never purchase again from Ashley and I’m making sure that everyone else I know does not either. Would never want this experience for them!!
We recently purchased our new home and moving from my in laws we left with nothing. We decided to try Ashley Furniture. We specifically asked since the beginning we wanted Furniture that was in shock. They swore and promised everything we wanted was available. They first delayed our delivery date so my husband ended up picking up the order. He got there and thats when the nightmare started. They said all the sectional was back order mind you they told us at the store everything was available. now for the las 3 months they have been giving us false dates and keep extending it. We went to the store to speak to the manager to see if we can exchange it for one that's available because that's what was promised and he didn't have any resolution my husband had to get upset for him to give him a discount that's not what we wanted all we want is our couches. now according to them the ledge was suppose to be delivered today and here we are waiting the driver informed us the ledge is not in the truck can you give us a break??? we are so unhappy with this place they are liars! all they care about is making their sell don't buy from this place I will make sure to tell my friends and family about our experience
We bought a couch to deliver on November 7 then they called to postpone the date and same thing I had to go and Cancelled the order,I did not get any apologize not any thanks I Guess they got mad because of the cancellation,Too Bad.
They have the worst customer service I have ever experienced. Trying to speak with the CEO but there’s no way to get through I’m gonna keep trying for that but I will never ever tell people to buy furniture from them
Dealing with the Ashley Store in Yorba Linda has been a nightmare. I purchased a high end mattress and adjustable base. The mattress is not compatible with the base that they sold as a pair. The mattress is uncomfortable and I seriously believe it is defective. They finally sent a technician out who said his report would be submitted in a week and they would call me. It&'s been 10 days, no call and their customer service line is rarely manned. My back is killing me and I&'m at a loss at where to turn to next. Customer Service is a joke. Steer Clear.
Awesome experience!!! The staff was thoughtful knowledgeable and very patient, I would highly recommend Ashley furniture!
Farah was very helpful ..she did her best and saved us money and showed us good options thx
My husband and I have been shopping around to furnish our entire new house. We were warned against shopping at Ashley Furniture because the quality is lacking. We went against this advice, but once inside came to the same conclusion. The dining tables and chairs all felt unsturdy and rickety, and when you take a close look at their furniture everything is mass-produced with the lowest possible quality. They use particle boards on their chairs and sofas and cheap muslin to cover the backs of cushions, sofas, and chairs to save on the cost of fabric. The quality of independent stores is just SO much better and costs the same (or less!). Everything is overpriced and their delivery fees are outrageous ($250+). We saw the exact same dining room table listed for $1000 more at Ashley Furniture than at American Furniture Galleries, and delivery would be 3x the cost.The customer service was fine in the store. The vultures circled but respected when you asked for space. They weren&'t overly aggressive or rude so that was at least a relief. I recommend you avoid the big-box stores like Ashley and shop local instead. That&'s what we ended up deciding to do and are very happy with our decision.
This review is for the delivery department. If you&'re already confirmed via text message, why do you need to confirm via the phone? We&'re fucking waited for 2 weeks for a scheduled delivery and then received a call to tell us to wait for another 10 days. We&'ve arranged people to receive the delivery today but when we called in to see the ETA, we&'re told it&'s not coming today. GO TO HELL
The store and the salespeople are very nice...but NONE of this matters if they cannot deliver. From the initial sale to 24 hrs ago, we were told everything that was ordered will be delivering tomorrow. Today, I learned that it &'may&' deliver next week. My elderly mother is moving out of her house to an assisted living facility and she needed a few items including a new (smaller) bed. Throughout the sales process I stressed the importance of having this deliver the day of or day before her move, and I was always reassured that it would deliver when we wanted. This was supposed to be one less stress during a very stressful move. It&'s now turned into our greatest stress...after all, mom can&'t sleep on the floor. Thanks to Ashley, I now have to scramble and find a mattress that can deliver the next day. Ashely has lost my families business. There are too many other stores that know what it means to deliver on their promise.
Wow. I am shocked by the treatment by GBS Enterprises, the company used by Ashley Furniture for its furniture protection plan. So many others have similar experiences. It&'s a wonder why no one takes action against this unfair treatment. It will probably have to be someone like me. Reading these reviews makes my heart sink, and I think the only options I have are to notify the California Attorney General, and/or file a civil claim. This company and the people who run it should be punished to the fullest extent of the law.
They never take care of your problem. They sell you insurance for $200.00 and once you need to use the insurance they tell you; the problem you&'re having is no applicable to insurance coverage.DONT BUY ANYTHING FROM THEM. HORRIBLE QUALITY!
What a nightmare they have been. I should&'ve known since the sales man was immature and so short. 2 weeks later we still have no furniture, they got our order wrong, and of course the call center can&'t do shit. Do not shop here it is 100% a nightmare. As soon as they make a sale, they drop you and the customer service is no longer a priority. YOU are no longer a priority. Disgusting.
This dresser (well, the whole bedroom set) is complete garbage. The dresser drawer broke by me putting shirts in it. I can't even begin to say how big of a pain it was to get it all delivered. The running boards, dresser, mattress (which is the worst mattress I've ever had), head/foot board all came separately. Even after I paid for the "hassle-free" delivery. Not to mention, I received two nominations that it was being delivered and it never showed up. I had to take multiple days off to sit and wait for the deliveries and even with paying extra for them to take the packing material with them, they left it in my room. I tried calling "customer service" over 20 times to try and find out where the deliveries were and I was hung up on over a dozen times and transferred even more. Finally, I reached a CSR that "said" she'd email her boss and someone would get in contact with me...which never happened. This is the worst furniture company I've ever seen. To think that I decided not to go with IKEA because I wanted "nicer" stuff, that I would have for a while, this was a big mistake. On top of it all, when you order online they charge your card, when they ship it they charge your card again and then it takes 2-4 days for them to credit your card back for the first charge. I'm VERY glad I didn't go ahead and buy furniture for my whole house (like my wife told me to) because it's complete crap. Save your money and hassles and go to IKEA, at least with them...you know what you're going to get.
We were so excited about purchasing new furniture from this store ...ever since we left the store it has been a nightmare !!!!Our order has been incomplete Items were damaged Customer service on trying to get the items replaced has been a mission We are paying for damaged items and items that we do not have . The delivery drivers are not professionals and do not let you know when they are delivering an item that is damaged .Buying furniture should not be this hard .We are very disappointed with the customer service and quality of which the items are delivered .I will think twice about doing business with this company again
(Translated by Google) Very nice furniture and good orecio (Original) Muy bonitos muebles y buen orecio
Pouya really knows his stuff. Really great customer service! Thank you
ashely homestore are scammers!!!!!!!!! i bought 2 new couches with protection. the protection was $500 dollars by itself. my dog peed on the couch and when i tryed to tell ashely to come and replace my couch or send me a new coston they told me to "clean it yourself" i even took a screenshot of this. i don't recommend to trust ashely they are a bunch of scammers and cost me over $1000.
READ THE REVIEWS BEFORE SHOPPING HEREI wish we did. My 70 year old mother bought a couch at this location. Super eager salesman Pooya pushed her to make the purchase immediately. After leaving the store with no outline of this sofa being a final sale by any staff. They deliver one half of the sofa damaged. The second half arriving possibly next month... When she called the customer service to explain the sofa arrived damaged she was put on hold for an hour and a response letting her know someone would call in 24-48 hours. Fast forward three days later no call from customer service. My mother goes back to the store to try to find the eager sweet salesman Pooya for assistance. He see her and hides behind his manager Naveed who explains for the first time to her that this is not refundable, or returnable due to store policy. How could you sell products you don't stand behind. And how can you send non returnable goods without letting the customer know. This is pathetic customer service and this place sells junk furniture. DO NOT shop here unless you like wasting your money. I'm so sad for my mom and more people should be warned before stepping into such an unpleasant situation.
READ THE REVIEWS BEFORE SHOPPING HEREI wish we did. My 70 year old mother bought a couch at this location. Super eager salesman Pooya pushed her to make the purchase immediately. After leaving the store with no outline of this sofa being a final sale by any staff. They deliver one half of the sofa damaged. The second half arriving possibly next month... When she called the customer service to explain the sofa arrived damaged she was put on hold for an hour and a response letting her know someone would call in 24-48 hours. Fast forward three days later no call from customer service. My mother goes back to the store to try to find the eager sweet salesman Pooya for assistance. He see her and hides behind his manager Naveed who explains for the first time to her that this is not refundable, or returnable due to store policy. How could you sell products you don&'t stand behind. And how can you send non returnable goods without letting the customer know. This is pathetic customer service and this place sells junk furniture. DO NOT shop here unless you like wasting your money. I&'m so sad for my mom and more people should be warned before stepping into such an unpleasant situation.
The first time we came in was too just look around. We meet a sales rep and he informed us about sales going on. The price was right so we took advantage of it. Got a living room set and other thing's. Sales rep explained everything from availability, warranty and shipping. We had to go in person and switch shipping date. Moving into a new home isn't always a smooth sail. Things came up and we had to push the date and they helped us. We also ended up switching our coffee table and end tables . They didn't make a big deal as other furniture stores do. Overall satisfied with the customer service.
Ordering 1-5 (3): Purchased a sectional set at Ashleys Furniture in Main place mall on 9/7/2020. Throughout the ordering process, my salesperson was overly zealous and attentive. I get it, they work on commission no big deal. We noticed that the marked down prices were still higher than the prices on their website. When asked why no response was given. My guess is that it allows them to discount products further in hope of providing an illusion of a good deal. After a bit of negotiating, we found common ground on the price for the set we liked. Prior to finalizing the purchase, we were told that a few items will be back-ordered till approx. Oct/18. We understood that as covid has made it harder for manufacturers to build inventory. Delivery 1-5 (2): After calling Customer Service multiple times, we found out the first 2 pieces are set to be delivered sometime in mid-October. We are going to receive a text to confirm the delivery date and time. There was no scheduling or notification prior to delivery. We legitimately got a call the same day stating that they will be delivered in 15 minutes and if you are not there they will have to reschedule. While at a family function, we had to rush home to ensure we receive the delivery. The delivery guys were professionals and did a good job delivering 2 parts of the 4-piece set. Quality 1-5 (2): A week into having the chair, the right side of the right chair broke. There is a sharp metal piece protruding from the chaise side when reclined. This piece has already injured several kids and adults Repair 1-5 (0) (Technician Martin): The technician was scheduled to come Monday but never disclosed the time. Was supposed to receive a text message or call to confirm a time never got that either. When he did arrive without notice, We explained to him the multiple issues regarding the chairs as stated above. Regarding the sharp metal protruding out, his response is that "it's built that way and don't have your kids touch it." To clarify, what he is saying is that it's built so that when you recline the chaise a sharp metal object protrudes and potentially injuries users. I explained to him that the logic makes no sense and I have tested it at stores and there are no metal objects protruding. He comes back with the notion that his 20 years of work experience justifies that it was created that way. The interaction is simply the worst experience I have ever had with any technician or customer service. Regarding the broken wood, he acknowledged the issue and repaired it. Before leaving he says "keep your kids away from the chair when it is reclined." I was honestly his parting knowledge he provided. Anyone should be able to sit in a reclined chair without having a metal object drawing blood. With that, I asked him to leave. Last 2-piece Delivery 1-5 (0): Called Ashley customer service to see the status of the last 2 pieces of the set. Was informed that it was pushed back to 1/2021. Once again, no notification by email, phone, or Ashley account of it being pushed back. Asked the rep what caused it to be pushed back, She stated that it was rescheduled for delivery and there is no other information regarding why. Overall Experience 1-5 (1): As a first-time homeowner purchasing furniture is supposed to be one of the most exciting aspects. Working with Ashley Furniture has been a nightmare experience. The lack of Customer Service, etiquette, and communication are the things that will drive customers away myself included. My interaction with their employees shows that they have no passion for their craft. When you have people who don't care, they won't care about their customers either. There are definitely things that are completely understandable in these unique times. Production delays, delivery delays, and high prices are some. But, what is not excusable is the experience you provide to your customers and this experience was simply horrendous. At this point, I am not sure if I will even get the last 2 pieces of my order.
Ratings 1 Bad - 5 ExcellentOrdering 1-5 (3):Purchased a sectional set at Ashleys Furniture in Main place mall on 9/7/2020. Throughout the ordering process, my salesperson was overly zealous and attentive. I get it, they work on commission no big deal.We noticed that the marked down prices were still higher than the prices on their website. When asked why no response was given. My guess is that it allows them to discount products further in hope of providing an illusion of a good deal. After a bit of negotiating, we found common ground on the price for the set we liked.Prior to finalizing the purchase, we were told that a few items will be back-ordered till approx. Oct/18. We understood that as covid has made it harder for manufacturers to build inventory. Delivery 1-5 (2):After calling Customer Service multiple times, we found out the first 2 pieces are set to be delivered sometime in mid-October. We are going to receive a text to confirm the delivery date and time.There was no scheduling or notification prior to delivery. We legitimately got a call the same day stating that they will be delivered in 15 minutes and if you are not there they will have to reschedule. While at a family function, we had to rush home to ensure we receive the delivery.The delivery guys were professionals and did a good job delivering 2 parts of the 4-piece set.Quality 1-5 (2):A week into having the chair, the right side of the right chair broke.There is a sharp metal piece protruding from the chaise side when reclined. This piece has already injured several kids and adultsRepair 1-5 (0) (Technician Martin):The technician was scheduled to come Monday but never disclosed the time. Was supposed to receive a text message or call to confirm a time never got that either.When he did arrive without notice, We explained to him the multiple issues regarding the chairs as stated above. Regarding the sharp metal protruding out, his response is that &"it&'s built that way and don&'t have your kids touch it.&" To clarify, what he is saying is that it&'s built so that when you recline the chaise a sharp metal object protrudes and potentially injuries users. I explained to him that the logic makes no sense and I have tested it at stores and there are no metal objects protruding. He comes back with the notion that his 20 years of work experience justifies that it was created that way. The interaction is simply the worst experience I have ever had with any technician or customer service. Regarding the broken wood, he acknowledged the issue and repaired it.Before leaving he says &"keep your kids away from the chair when it is reclined.&" I was honestly his parting knowledge he provided. Anyone should be able to sit in a reclined chair without having a metal object drawing blood. With that, I asked him to leave.Last 2-piece Delivery 1-5 (0):Called Ashley customer service to see the status of the last 2 pieces of the set. Was informed that it was pushed back to 1/2021. Once again, no notification by email, phone, or Ashley account of it being pushed back.Asked the rep what caused it to be pushed back, She stated that it was rescheduled for delivery and there is no other information regarding why. Overall Experience 1-5 (1):As a first-time homeowner purchasing furniture is supposed to be one of the most exciting aspects. Working with Ashley Furniture has been a nightmare experience. The lack of Customer Service, etiquette, and communication are the things that will drive customers away myself included. My interaction with their employees shows that they have no passion for their craft. When you have people who don&'t care, they won&'t care about their customers either.There are definitely things that are completely understandable in these unique times. Production delays, delivery delays, and high prices are some. But, what is not excusable is the experience you provide to your customers and this experience was simply horrendous. At this point, I am not sure if I will even get the last 2 pieces of my order.
STAY AWAY! Liars and thieves. Worst experience I have ever had. Ashley Furniture sold me a defective mattress, twice. The second time, I told them I wanted a refund so I could pick out a new mattress myself. That was in July. It is now November and I still don't have my refund. No one in the entire company can tell me where my refund is or why it has taken so long. I have been hung up on by multiple support reps because they couldn't help me. Not a single person at the company cared enough to be bothered to help figure out why it took 5 months for a refund. I still don't have my money. Then they claimed they sent a check to the wrong address. But they told me they can't put a stop payment on a check until 30 days after it had been issued. That is a complete lie, because I spoke to a manager at another location who told me they stop payments on checks daily, all the time. They have been holding over $1,000 of mine ransom for over 5 months with no explanation.
STAY AWAY! Liars and thieves. Worst experience I have ever had. Ashley Furniture sold me a defective mattress, twice. The second time, I told them I wanted a refund so I could pick out a new mattress myself. That was in July. It is now November and I still don't have my refund. No one in the entire company can tell me where my refund is or why it has taken so long. I have been hung up on by multiple support reps because they couldn't help me. Not a single person at the company cared enough to be bothered to help figure out why it took 5 months for a refund. I still don't have my money. Then they claimed they sent a check to the wrong address. But they told me they can't put a stop payment on a check until 30 days after it had been issued. That is a complete lie, because I spoke to a manager at another location who told me they stop payments on checks daily, all the time. They have been holding over $1,000 of mine ransom for over 5 months with no explanation.
I would give a ZERO star to Ashley. Lot of false promises, no proper communication after booking, delivering partial items in the entire order and lastly delivered product is defective. When tried to reach them they will say we will ask the technician to call you. Technician will tell that they will call in 15 days etc., just to push the time without resolving your problem 1. No communication from Ashley to inform the customer that the delivery will be delayed for few items. 2. Delivery guys are not ready to wait till the customer verifies the delivered item. They want to run away as they know that it is a defective product 3. When reached out to store / customer service no proper response and we need to run for sales person to manager to sales person to technician without your problem getting resolved. My sincere advice from my experience is think before you buy from Ashley Furniture.
If you come across this review, take this as a sign to avoid this store. I have NEVER in my life received such terrible customer service. First it started with Mengil, an employee, misinforming my boyfriend and I about delivery, telling us that when we get our furniture delivered, they would be able to take it up to the third floor of our home, which they could not. Keep in mind, it was a cali king bed frame and a tempurpedic mattress so lugging this furniture up the stairs was already difficult. When we had put our bed together, it came broken, with a piece of wood sticking out and 4 drawers not working. We came back to this location to receive help and speak to a manager, which was Jose, who did nothing of the sort. He tried to gaslight us, blaming the misinformation on us so his employee would not take blame. Originally speaking to Mengil, we had made sure to let him know it was a townhome not an apartment to get clarification about the stairs situation. Along with the gaslighting from Jose, he continually cut us off while speaking and tried to rush this situation to get us out of the store. We thought he might have helped us, when he told us he would send a technician out, then never confirmed with us that he did make an appointment. After waiting a couple days, we had called customer service just to find out he never made the appointment and we would have to wait 2 weeks to get a technician sent out. The lady over the phone was also rude, transferred us to the store again, where Jose picked up and then told us he would make it a priority/emergency to get a technician sent out. At this point, we just wanted to return the bed because of how terrible we have been treated but Jose kept insisting on getting a technician out first. We agreed only because of him agreeing he would get a technician out within the week. Today, we called customer service again to find out that Jose once again DID NOT make an appointment for us. As someone in a management position, the way all of this has been handled by Jose and his associates has been abysmal. Even just walking into the store to speak to him the first time, all of the employees huddled and stared at us in a very non-professional eavesdropping manner. The way this store is being ran will eventually drive it out of business due to their lack of accountability and lack of care for their customers' needs. MORAL OF THE STORY: take your cash somewhere else, a location that provides at least bare minimum customer service.
DO NOT SHOP HERE!! GO somewhere else and save yourself. Ok so where do I start? My experience at the store was fantastic. Found exactly what I needed (couch with corner chaise, end tables, coffee table). I purchased the protection plan and scheduled my delivery. Unfortunately my items weren't available right away but I understood that. We scheduled my delivery date for almost two months out. Perfect. I called Ashelys three or four times leading up to my scheduled delivery to check on the status. Everything was assured to me that it'll be on time and NO DELAYS WERE SEEN. The sales rep assured me that he'll be in contact with me throughout to ensure everything went well. The last call I had with Ashley's assured me that the items were scheduled for delivery and everything looked good. What did I do? I took their word for it and donated my couch and coffee table. Guess what happened today the day my items are scheduled to be delivered. I get a call telling me that only HALF of the couch is going to be delivered today and the other half in 2-3 more weeks. Are you kidding? But wait there's more. The rep also at the end of the call mentioned oh by the way the coffee table set with end tables has been discontinued and that won't be delivered. She said I can pick out new items or ask for a refund. The refund would come from their billing department who would call me in 3-4 days to schedule my refund for another 3-5 days from then. Are you kidding? No one I've talked to from day of purchase and through MULTIPLE calls confirming my order cared to mention this?? Now I'm sitting (standing) in an empty living room all because they decided that 3 hours before my delivery they'll share this news with me. And on top of that I have to wait another 2 weeks to get my money back to buy a new table. Because they just assume that during these tough times people have extra money just lying around to go buy furniture. I saved for a while to replace my living room. This is ridiculous. I asked who can I talk to that can fix this faster and I got nothing. So take this review with a grain of salt because as I hope this doesn't happen to everyone, I can tell you that it's happening to me and it's not a situation I wish anyone else to be in. UPDATE: 10/19/2020 Finally received the second half of the couch a month after the first half was delivered and over 3 months since purchase. However here’s some more fun. To this day I haven’t received a refund for the coffee table set that was discontinued AFTER I purchased it. I try to call the store DURING OPEN HOURS but the customer service option says the store is closed. When I call the SALES option go figure call goes through. This company wants your money and could care less about you as a customer. DO NOT SHOP HERE!!! I have shared my experience with everyone I know. Everyone that comes over. I’ve never felt this abused by a company in my life. Embarrassing.
UPDATE: 10/19/2020 Finally received the second half of the couch a month after the first half was delivered and over 3 months since purchase. However here's some more fun. To this day I haven't received a refund for the coffee table set that was discontinued AFTER I purchased it. I try to call the store DURING OPEN HOURS but the customer service option says the store is closed. When I call the SALES option go figure call goes through. This company wants your money and could care less about you as a customer. DO NOT SHOP HERE!!! I have shared my experience with everyone I know. Everyone that comes over. I've never felt this abused by a company in my life. Embarrassing. Another update. It's now mid-November and I still have yet to get a refund. I'm heading to the store again and at this point looking at small claims with damages.
UPDATE: 10/19/2020 Finally received the second half of the couch a month after the first half was delivered and over 3 months since purchase. However here&'s some more fun. To this day I haven&'t received a refund for the coffee table set that was discontinued AFTER I purchased it. I try to call the store DURING OPEN HOURS but the customer service option says the store is closed. When I call the SALES option go figure call goes through. This company wants your money and could care less about you as a customer. DO NOT SHOP HERE!!! I have shared my experience with everyone I know. Everyone that comes over. I&'ve never felt this abused by a company in my life. Embarrassing.Another update. It&'s now mid-November and I still have yet to get a refund. I&'m heading to the store again and at this point looking at small claims with damages.
Service here is crazy they never let you shop around in peace every worker starts stalking as soon as you walk in . Its irritating i have bought from them before but never again ended up ordering my mattress online .
Worst place ever to buy furniture from. huge delay in delivery, false promises, game playing, and unfulfilled contract. During my initial visit to the store, I heard several customers complaining about missing deliveries due to one or two items, out of a set, went out of production after a partial delivery. This is the game they play on their customers, they do partial delivery of whatever they have in store, then toward the end, they call you up and tell you, the last piece is out of production. They give you an option of choosing any other piece they have available, and you have to live with un-matching set of items in one room.. can you imagine that !! If you tell them that you do not want the whole set, they will tell you, sorry you have accepted the other pieces and they will not return them back for you. guess what, it happened to me too. I even try to be helpful with them by accepting to receive the same piece which was on display at the showroom instead of new one, they told me that it is fine but they are not able to deliver it to me. I have to come and pick it up. They can only deliver items in their centralized WH but not from their showrooms.
If you&'re looking to purchase anything ask for Ali!!Ali was beyond amazing. He was very knowledgeable about everything from color to style to even mattress. He wasn&'t pushy or too busy for us. He made sure to let us know they were short staffed but he could help as much as possible. Amazing customer service, manager was also very helpful. Will definitely be coming back to this location again.
If I can give a negative star I would. It all started with our first delivery. After being on back order, we finally got out bed. But it literally is just the shell of the frame, they failed to deliver a complete bed to us! Now we are basically sleeping on a mattress on the floor. After numerous calls and even in person visits to get the remainder or missing slats for the bed frame, they delivered it but oh long behold they are too short so we can't even use them! Also when they were redelivering the bed slats, no warning came of it and we weren't even home so they just dropped it off at our garage. Nice customer service. Today we got our couch yay except oh long behold, they failed to deliver one out of two bar stools. Again! failed to mention that the order being delivered is incomplete. I will NEVER EVER order from this shit hole again. The furniture is cheap AF, customer service is non-existent. Do yourself a favor and definitely go somewhere else.
Ping pong of salesmen ending with &"Manny&" who stamped his customer service expertise on being there after the sale of over 5k in product. He said to call to get updates on shipping. Upon leaving the store I had my orders scheduled 2 weeks out. Then the delay after delay came. Manny responded to me one time then ghosted. After the 2 weeks passed and no delivery or updates from Ashley I called them. I called customer service 3 times, left 3 messages since lines were so backed up they didn&'t have agents to take my call. Chatbot on for 4 hours without an agent and of course the store run around. I still had no idea where my items were.I finally got a call from delivery saying it&'s getting pushed back for the 3rd time and some items coming in December. That&'s 4 MONTHS from when I ordered it. Canceled the order. Absurd. Never going back.
Worse experience ever. Had to return something took about 3 weeks until we finally got our refund back. So much back and forth with the store. Never again will we go here.
I believe most of the Guests at Ashley HomeStore in Santa Ana have negative comments. I feel the same way nothing different. The staff is good when you wanna buy something. I bought 2 beds one for my daughter and one for me. Mine was supposed to be delivered on 10/01/2020 which was 17 days after the purchase. My bed was almost 5 grand. I received a text on 09/28/2020 that I&'ll get my shipment on 10/01/2020 as noted on the purchase date. So I kind of a got excited and took the day off. Then on 09/29/2020 I got one more text that I will be getting delivery on 10/02/2020 so I thought maybe it was a typo error. I end up calling the number on the text which took them 45 minutes to answer. So the rep started looking for my order and said I&'ll get mattress on 10/01 frame on 10/02 and cabinets on 10/26/20 I was like what do you guys think I don&'t work or what. So she put me on hold and after 10 minutes hang up on me. Then I ended up calling them again after an hour and was hang up again. I gave up and decided to call on 09/30/2020 again the rep answer after 35 minutes and told me that I should bring my concern to wear house. She transferred my call and being on hold for 25 minutes my call was hang up again. It was so frustrating that I ended up calling them again and canceled the order. The rep told me that someone from the store will call me to confirm my cancellation. And I never got a call. So on 09/30/2020 I went to store and canceled my order which was not canceled the day before. The acting manager told me that to give her one more chance to send the delivery this week but at the same time she said that bed and the frame will come this week and the cabinets will come on 10/26/2020 my answer was if you can&'t ship everything together then cancel the order.I want the GM of the store to call me or I think we should class action again them to learn how to run the business..All customers that have negative comments please respond to me.
Ashley furniture is like a scam! Horrible customer service ever! Purchased 2 night stands on the end of August, got delivered on early September. Once open the package was broken already! Finally connected to customer service after an hour wait, then was told they will set up inspection 4 weeks later in order to see if it's qualify for exchange. Finally the inspection day, I took a day off wait but was no body show up, then call back again they ask for schedule another inspection 4 weeks later. Super long long long.... wait! Just give up wants to return, and was told we can't return because it was on final sale. Who knows... sales never told us, they always put expensive original price first then give you discount when you check out that means no return, unless you buy at original price. Biggest scam ever!! Their furniture are not cheap but how come the customer service is so horrible!! Be aware! Do not trust this company! Also their customer service attitude is always very bad, they probably got many complaints everyday and they don't care, they just want to put you down and reject anything they can to avoid more services! Be aware!
We had been to another Ashley’s and left because the salesmen were not good. The salesmen were very pushy but also not very knowledgeable at the other locations. Came to the one at Main Place Mall and Ali was beyond amazing. He was very knowledgeable about everything from color to style to even mattress. He wasn’t pushy or too busy for us. He made sure to let us know they were short staffed but he could help as much as possible. We never felt that he was too busy, answered all our questions and we bought from him. Amazing customer service, manager was also very helpful. Will definitely be coming back to this location even though it is out of our way. Ask for Ali when you come in for the best customer service.
Fantastic! Manny is good people, & exceedingly helpful.
Waited around for 20 min looking through the whole store. I was never approached by any sales representatives. I saw 3 sales reps on their phones and just stand there, look at me and turn around. Horrible horrible service.
It&'s a surprise that this store/brand is still up in business given the swindling nature and lack of empathy for basic human rights because they will convince you to sell a kidney to buy their furniture with a delivery date set for weeks-months from when you bought it then the day of arrival comes you take the day off work, spend the time waiting then no furniture arrives. Then you spend hours to days trying to get answers until it feels like you&'re in a rollercoaster then they offer excuses and more A+ problem solving skills. You spend your hard earned money, your precious time, and your damn morals and patience all in the name of believing in their brand and their furniture. It&'s sad really how even in these times people will take advantage of others. Praying for all of your souls. Really..
At the time of purchase, customer service was good. I spent 6k on a new mattress and was promised a visa gift card of $600.00 by the salesman and manager. I was told it would be mailed to my home in 45 days and I would receive an email confirming the card was on its way. Well it's been more than 2 months and nothing. It's unfortunate that one cannot even reach anyone in the stope on the phone. I feel ripped off and lied to. I guess this is going to end up as an ugly confirmation at the West Covina store because nobody has the decency to pick up the phone when you call. Hopefully the store is full so all inside will know that once the purchase is complete, Ashley's interest in you is done!
First time coming here manny (Manuel) was awesome acknowledged us from the door! Gave us great service and awesome discount . We drove all the way from lake forest just to have him help us! Everyone here has amazing service! Can't wait to come back ..
Very nice showroom they are very friendly with very good management I really appreciate
Very helpful salesman, keep up the good work
Mengil was amazing. At all points, we always like he was there to make our life better, not to just provide us furnit ure. Meeting him today was a gift. He earned our loyalty for life. Thank you Mengil. The Serranos!!
Nice showroom and the sales staff was friendly although a bit too attentive. Good selection but it would have been nicer to see more selection with regard to coffee tables and end tables. The same style was used in multiple areas of the store. Overall a good experience.
Not shopping here at this location anymore because of their lack of customer service. I called for a product and no one was able to help me out. Left 2 messages for a sales person to call me and heard nothing back. Is this how you guys do business ? Then the customer service rep gave me the wrong info. Noted there was a product in stock and I drove there and found out she was wrong. Waste of time.
Ok so where do I start? My experience at the store was fantastic. Found exactly what I needed (couch with corner chaise, end tables, coffee table). I purchased the protection plan and scheduled my delivery. Unfortunately my items weren't available right away but I understood that. We scheduled my delivery date for almost two months out. Perfect. I called Ashelys three or four times leading up to my scheduled delivery to check on the status. Everything was assured to me that it'll be on time and NO DELAYS WERE SEEN. The sales rep assured me that he'll be in contact with me throughout to ensure everything went well. The last call I had with Ashley's assured me that the items were scheduled for delivery and everything looked good. What did I do? I took their word for it and donated my couch and coffee table. Guess what happened today the day my items are scheduled to be delivered. I get a call telling me that only HALF of the couch is going to be delivered today and the other half in 2-3 more weeks. Are you kidding? But wait there's more. The rep also at the end of the call mentioned oh by the way the coffee table set with end tables has been discontinued and that won't be delivered. She said I can pick out new items or ask for a refund. The refund would come from their billing department who would call me in 3-4 days to schedule my refund for another 3-5 days from then. Are you kidding? No one I've talked to from day of purchase and through MULTIPLE calls confirming my order cared to mention this?? Now I'm sitting (standing) in an empty living room all because they decided that 3 hours before my delivery they'll share this news with me. And on top of that I have to wait another 2 weeks to get my money back to buy a new table. Because they just assume that during these tough times people have extra money just lying around to go buy furniture. I saved for a while to replace my living room. This is ridiculous. I asked who can I talk to that can fix this faster and I got nothing. So take this review with a grain of salt because as I hope this doesn't happen to everyone, I can tell you that it's happening to me and it's not a situation I wish anyone else to be in.
I purchased furniture at the Ashley store in Covina it has been almost two I reviewed have the furniture. The lady I talk to was very rude and harsh. She would not let me speak to the manager at all.
Worst experience at a furniture store. Bought a therapeutic mattress and sectional couch on July 4th. We are now in September and my delivery has been cancelled 3 times!! They never call to reschedule just simply do not show up. Then I&'m stuck on the phone with customer service for hours trying to reschedule. I don&'t recommend this Ashley store, the employees are scrambling and don&'t know what they are doing and their delivery times are horrible; however their billing department is great as they haven&'t missed sending me a single bill . I had to open a case to get this resolved.
Bought a sofa and recliner. Sales guy was nice. Got our sofa quickly but not our recliner. Was told at time of purchase the recliner was out of stock but would be delivered the following month. Well furniture was supposed to be delivered today. I did not receive a call from the delivery company so I called Ashley furniture today. I was on hold the first time for 20 minutes and got hung up on. The second call I waited an additional 20 minutes only to be told that my recliner was still out of stock and would not be delivered until September 2. I did not receive any call letting me know that I would not get a delivery today nor that my delivery has been rescheduled. If I don't get my piece of furniture by September 2 I'm going to cancel my order. The customer service here is really lacking
Very helpful and Friendly Service. We’ll shop again.
Faye was very helpful and patient in showing us around. She did everything in her power to get us what we needed at an affordable price. Jose the manager worked with our budget too. Thank you!
My first experience buying furniture for my first home, and it has been worse than any nightmare I have been had. I went into the Santa Ana location looking only for a couch and bed frame but somehow got swindled into buying a $1,000 mattress, protection plan, warranty, and everything else you could think of. Manny helped me out and kept explaining how he doesn&'t like to take advantage of his costumers yet I walked out about to spend $4,000 total with a delivery date that was over a month long of a wait. Manny and his manager wanted to make it seem like I was getting a great deal and they are doing all types of &"discounts&" for me, but as a personal preference I care more about the grand total than the monthly payment. A family member of mine went to the Yorba Linda location a few days before and was able to receive certain promotions that I asked Manny about and see if I was able to do the same. He didn&'t believe me right off the bat (which I found very offensive because why would I lie?) and was asking to pull up my family members order to see if it is true, and of course it was there. After going home and looking online I see that not only did I get somehow convinced into buying a mattress when I didn&'t absolutely need one, but the couch and bed frame I did actually need were up too $300/400 cheaper each item online and IN STOCK!! I went back the next day to cancel the mattress and receive the prices they&'re offering online. I wasted 4 hours the first day and a solid 2 hours the second day. After pulling out every single tooth I have in my mouth to get a price they&'re offering (keep in mind I kept asking to cancel my order and buy online multiple times and was continued to try be convinced on keeping the dang mattress) I finally left the store with the only two things I needed and same date of delivery as the first time around. Now here I am waiting on &"delivery day&" (8/16/20) and seeing that no one has called me to give me a time frame of course I had to take matters into my own hands and figure out when they will be coming. Just my luck that my things will not be delivered on the day I was given and not a single phone call to give me a heads up (: so now more waiting, how awesome!!!!!!!!! I understand the circumstances COVID has had on businesses but my overall experience with this company has been so horrible. From being taken advantage of because I am a young adult who didn&'t know much about furniture shopping, to not being communicated with about the extension date or pretty much any communication at all. It is now 8/21/20 my second expected delivery date and this time I received a text message to confirm delivery date but haven&'t been followed up with a time frame. Yesterday, 8/20, I called the store three times to figure out a time. I was hung up while on hold twice and the final call I was able to finally speak with delivery confirmation department, but was told my delivery date is scheduled for sometime in SEPTEMBER. Explained to her that I just received a text confirming the delivery date to be on the 21st which is today, and when she put me hold I was hung up on ((((((((((((((:So here I am sleeping with my mattress on the floor and sitting on camping chairs for almost two months now. I will never shop at Ashley&'s and I definitely will not recommend Manny or this company to anyone I know. This isn&'t because of COVID, this is very poor communication and if I didn&'t have to open up credit there I would&'ve canceled my order the first time I didn&'t get my things delivered on the guaranteed date. So this place really screwed me in every way possible!!
It was a great experience shopping here for our new bedroom set , Faye was super helpful, attentive and patient with us. She made us feel comfortable. Navid the store manager was super nice and gave us a good deal 👌 we are extremely happy with our purchase. Highly recommended.
Well I have purchased several things over the last 3 years. However this time made an impact on me due to service. I strictly review when service is aaamaazzinnnggg or terrible. Anthony was our sales rep. He did not follow us around, never pushy and honest! We came in to purchase a leather sectional. We ended up leaving with a gorgeous leather reclining sectional, 3 bar stools, and some home decor!!! I am so pleased with the service he and his Manager Mr Gonzalez provided my husband and I with. We were in and out within an hour and Mr Gonzalez also assisted and was stellar to us and accommodating!! For that we thank you both!!!!!!
Originally I had given this store five stars, but now after months of waiting for my couch and ottoman with no end in sight, I&'m SICK OF IT! I will never purchase anything from any Ashley home store ever again. They do not answer their phones, they do not call you back after you leave voicemails, and after they have taken your money they just ignore you and NEVER SEND THE ITEMS YOU PURCHASED. I have reported them to the better business bureau because what they are doing is completely illegal. I have also kept my original yelp at the bottom of this updated yelp to show how upset I have become after my initial purchasing of the products was so wonderful. Take it from me and don&'t purchase anything from them. AWFUL CUSTOMER SERVICE AFTER THEY HAVE ALREADY TAKEN YOUR MONEY! I will never again purchase anything from this horrible company. We were looking to purchase some furniture for our new home and had no idea what exactly we wanted. Not only was ANTHONY super helpful and kindbut he also really talked us through our purchases to make sure we had everything we needed/wanted. We gave him a terrible explanation and he found the perfect couch and table set!!!! We would not have purchased today had it not been for Anthony&'s help!!! We are elated!!!! When we need some outdoor furniture we will be back but only when Anthony is working! He&'s the best and make sure to ask for him!!!!
Ask for Manny, he's amazing and super friendly! He helped me find a bed. I had my mind set on a tempurpedic breeze mattress but I wasn't so sure of what firmness I wanted. With covid going on they're still open and operating. He let me test the mattresses and laid these disposable linens on top. He reassured that everything gets disinfected every night when they close. He helped me get credit so I'm able to pay monthly for the mattress thank you Really appreciate his service and his help Definitely returning for more furniture !
Ask for Manny, he&'s amazing and super friendly! He helped me find a bed. I had my mind set on a tempurpedic breeze mattress but I wasn&'t so sure of what firmness I wanted. With covid going on they&'re still open and operating.He let me test the mattresses and laid these disposable linens on top. He reassured that everything gets disinfected every night when they close. He helped me get credit so I&'m able to pay monthly for the mattress thank youReally appreciate his service and his help Definitely returning for more furniture !
So i came to the Santa Ana store on Monday and was "helped" by the store manager Navid. He said the recliner i wanted was sold out but he had a similar model that he could give me at a discount. I also wanted a mattress so he should me a few. I decided which one i wanted and the upsell was insane! He wanted to add all kinds of other stuff i didnt want. I reiterated the fact that i was on a budget. He aaid they had plenty if recliners in the warehouse. He lied straight through his teeth. I bought the mattress online for $150 less than the great Out-the-door price he claimed. After leaving the store i thought about the online purchase and after seeing the huge price difference i bought it online. So the recliner i decided i would go back to the store to get the deal. I get there and the manager was sitting behind the counter but didnt want to get up so he tells another salesman to write me up. I told the guy i only wanted the recliner cuz i already purchased the mattress online. He tells me to cancel the order cuz he could give me a better deal! Wow, well why couldnt Navid make the offer yesterday? So Navid comes over and i tell him what a great deal i got online and NOW decides to give me the same online deal. Too late, done deal. Just ring up the recliner so i can be on my way. Total comes up too $100 more than the day before...WTF? They decided to add a 5 year warranty because they felt like it. After i said i didnt want the warranty they find out the recliner is out of stock and i would have to wait 3 months! Eff that sh!t. The day before that stupid Navid said they had plenty in the warehouse. Dang liar!!! Horrible customer service, lying shady manager. Wont ever go into another Ashley store again due to this horrible experience. Navid Sucks and is a horrible manager who dont know jack! One star for the poor associate who had to try to clean up the sh!tty lies.
Great service very friendly
The people at Ashley furniture doesnt have any integrity!! They bend over backward to sell but when you have a problem they give you the run around!!
Made several phone calls no one returned my call. I have bought several pieces of furniture very disappointing
Sales staff was amazing, gave very informative answers to the questions I had and felt I received a great deal for the furniture I purchased. Process was very easy and hassle free!
Sheri helped us getting a very nice set of couch today. Love her service and she is professional.
Oscar is hands down the best salesman I’ve ever encountered. My husband and I had the best and easiest buying experience with him today and he and his manager were so much fun to work with. Thanks again, Oscar, Ozzy and I will definitely be back to see for our future purchases.
Great deals, great furniture.
This review is mainly for the store itself and the horrible customer service employees provide here. I would not recommend anyone come shop here, save yourself the trouble and just order online! Earlier in June we came looking for a sofa set for our living room. Evelyn was the sales associate who was supposed to make our buying process go smoothly, but unfortunately she made it quite the opposite. First red flag was the amount of time it took to check out, she was back and forth and unsure how to work the system and incorrectly selected the pick up option. Additionally we wanted an extra sofa added to our purchase but she couldn't "find it" and kept brushing it off for us despite explaining we wanted more seating for our family. Anyways since we had purchased a display sofa set we were told we would be responsible for picking up the items at a later date, so before leaving we confirmed that we could pick up the items the next day after work. There was no mention of specific pick up hours. Come next evening we are there to pick up our sofa and are confronted by multiple employees mentioning that items may only be picked up earlier in the afternoon from 2-3pm I believe. Low and behold Evelyn eventually comes up to us and when I mention that she had agreed to the evening pick up, she says "Well I didn't know okay" pretty rudely. Jose the manager was also called to try "helping" as well, but he did nothing to make the process go quicker. We got the idea we were just pushing time so it could be closer to closing time so we could get our items out. After about 40 mins we figured we might as well see if we could get a new associate help us find the extra sofa we wanted. We were assigned Sheri, who ended up finding us the sofa but also fell short of good service. During our checkout she was trying to push on this mandatory delivery fee that we surely needed for 1 sofa, and after I caught the charge and had asked to have it removed (I did my research and online has free delivery with no set up), she gets Jose to remove it but has the audacity to comment "well sometimes you have to bark to get a good deal". Honestly at this point I am just beyond upset. I complete the purchase and ask to let us begin getting our sofa set out. In the end I ended up ordering my extra sofa online and returned the purchase at this store due to the horrible experience. Ruby, the store receptionist, was the only employee who showed some empathy and tried her best to help us get our sofa and help get the paperwork done. Anyways for anyone who actually read this far down, please inform yourself of pick up times and make sure you avoid an embarrassing situation like this.
delivery guys were very friendly and brought my heavy mattress up a flight of stairs and placed it right on my bed frame without me lifting a finger. Very deserving of some complimentary Gatorades I gave them afterwards! That is what I call quality customer service.
My parents bought a recliner chair for my dad (who is 80 years old). They also purchased an extended warranty on it. It broke in April. When he sits on it he is sitting at an angle, which is not good for his bad back or neck. They have been trying to call now for over a month to have someone come out and repair it and no one will even call them back. In April when shut down this was understandable. But not now. This isn't even terrible service, this is no service. Don't buy anything there. Cindy C.
My parents bought a recliner chair for my dad (who is 80 years old). They also purchased an extended warranty on it. It broke in April. When he sits on it he is sitting at an angle, which is not good for his bad back or neck. They have been trying to call now for over a month to have someone come out and repair it and no one will even call them back. In April when shut down this was understandable. But not now. This isn&'t even terrible service, this is no service. Don&'t buy anything there.Cindy C.
Best customer service ever by RAJ
The people that work for Ashley Furniture are wonderful, but the product they sent me is broke and the customer service is the worse. It will be 6 weeks before the hutch is fixed.
I bought furniture and paid $300 extra to expedite the delivery. Two weeks later I'm still waiting. I called to ask about my $300 refund and I was told to talk to a manager. Now I'm being told i won't have my furniture until next month. The living room set was a Fathers Day present and when i bought the furniture i was told it would arrive before Fathers Day..Horrible customer service and horrible job by the manager Jose for over promising my furniture
I was very happy with the customer service here. My daughter and I said we were just browsing and if we had any questions we would ask for help. I do not like sells people to Huber over me. They left us alone. When I found what I liked they were professional and all was good. Good price on the couch too!!!
Terrible service. Would not recommend you to buy there. Once they have your money they don’t care. Brought a bedroom set and my night stand came broken. Week later they send a technician to try to fix it. There he is in my room sanding it and spray painting ended up worse. still waiting for another night stand. Can’t get ahold of anyone in customer service. Went to the store talked to the manager he keeps saying he’s working on it no answer yet. Plus the bearings on one of my dresser droid is broken. They said they will fed exp the bearings and send a technician to fix it. Heard nothing so far. Would never use them again and would not recommend them.
Worse place to buy furniture!! Worse customer service store manger did nothing to satisfy a customer. I spent over $5k and do I regret ever doing that here. I will never step foot in this store again!!!!
Worst company for furniture shopping. I got a sectional sofa and a dining table from this location. Be careful cause you're not going to get the same quality when you receive your order. Our sofa was made poorly and it looks like they made it last minute! Poor quality products and the worst customer service!! I will never buy anything from this company!!
We were looking to purchase some furniture for our new home and had no idea what exactly we wanted. Not only was ANTHONY super helpful and kind, but he also really talked us through our purchases to make sure we had everything we needed/wanted. We gave him a terrible explanation and he found the perfect couch and table set!!!! We would not have purchased today had it not been for Anthony's help!!! We are elated!!!! When we need some outdoor furniture we will be back but only when Anthony is working! He's the best and make sure to ask for him!!!!
To expensive
Fred (Farokh) was very helpful and very thorough in helping us out. The manager Jose was very friendly and had great customer experience all together.
Really bad experience , they screwed up my credit and to top it off they haven't fixed my bedroom problem . I been having these bedroom set in my house for like 7 months we can't even sleep in it because it's not complete it was suppose to be a Christmas present for my son and it became a disaster . Worst place to buy furniture don't fall into there lies . They told us we had a 6 months return policy that's the only reason we bought the bedroom set and offered insurance and we got it and it's not worth it till these day they haven't fixed the problem .
Was very nice
Went in today looking for a new living room set with my roommates but was never asked if I needed any help. The blond Rep with curly saw us but never asked if we needed any help. Customer service skills are trash
I would give them 0 stars if I could. Their customer service is a joke and they clearly don't have enough staff to support their business. They continue to aimlessly promote their products on social media knowing they will continue neglect their customers.
Sales representative Mohamed did such a great job. 👍. Not only does he deserve a raise but a promotion as aswell
Anna Felix was super helpful!
What a waste of time and money .. with their cheap materials on their furniture
I only gave one star because I couldn't give zero stars. We ordered a new recliner for delivery. It just arrived and only one of the delivery persons was wearing a face mask. Due to Covid right now, we have tried to limit people coming into our home. Because of that, we said they could just go ahead and leave it on the doorstep and we would bring it in from there. The delivery driver said that we couldn't do that. He had to bring it into our home. We told him that we weren't comfortable with him coming into our home, so he called his manager to resolve the matter. His manager spoke with us and asked why we didn't want to allow them to bring the chair into our house. We told them that we didn't feel comfortable with them coming into our home and that one of the delivery persons was not wearing a mask. The delivery driver got mad and took our chair back to the truck, threw it in the back and drove away. We asked where he was taking our chair and he said they would be back tomorrow. I have NEVER experienced anything like this before. DO NOT ever purchase anything from Ashley Furniture. Their customer service is a joke.
This was the second furniture store that we checked out. Due to the current restrictions, they do not allow walk-ins. Every customer needs to schedule an appointment prior to coming in. We were able to get a next day appointment on a Saturday. When we arrived, they took all the health precautions such as temperature check and enforcing face coverings. We were greeted by a sales associate then referred to someone on the sales floor. He came by for a minute then sent us to one of his co-workers. I didn't like the hand off. The second sales rep asked us what we were looking to purchase then provided a price quote. The sales tactic is a bit shady. They mark up their prices by a few hundred dollars then offer you a "discount". In reality that is the actual market price. The sales rep gave us some numbers which were much higher than expected. He then proceeds to bring his manager to do an "override" on the so called discount. In the end, we walked away because we could get a better deal elsewhere. The prices are too high for mediocre . I don't recommend this place if you're looking for bedroom furniture. The search continues!
This was the second furniture store that we checked out. Due to the current restrictions, they do not allow walk-ins. Every customer needs to schedule an appointment prior to coming in. We were able to get a next day appointment on a Saturday. When we arrived, they took all the health precautions such as temperature check and enforcing face coverings. We were greeted by a sales associate then referred to someone on the sales floor. He came by for a minute then sent us to one of his co-workers. I didn&'t like the hand off. The second sales rep asked us what we were looking to purchase then provided a price quote. The sales tactic is a bit shady. They mark up their prices by a few hundred dollars then offer you a &"discount&". In reality that is the actual market price. The sales rep gave us some numbers which were much higher than expected. He then proceeds to bring his manager to do an &"override&" on the so called discount. In the end, we walked away because we could get a better deal elsewhere. The prices are too high for mediocre . I don&'t recommend this place if you&'re looking for bedroom furniture. The search continues!
(Translated by Google) The worst service you can imagine since October 2019 until today January 2020 I have no answers the product was damaged. Today April 19 and I have no answer, I do not recommend it. The worst product charity (Original) El peor servisio que te puedes imajinae desde October 2019 asta el dia de hoy enero 2020 no tengo respuestas el producto salio dañado. Hoy 19 de abril y no tengo respuesta no la recomiendo. La peor caridad de productos
(Translated by Google) Good afternoon, I am giving these two because I just spoke on the phone with the insurance company that sold me at Ashley. It is not direct for Ashley but they must also change the insurance provider I made a complaint because the skin on my sofa came off and it turns out that between the clauses that the firm does not apply to the room itself and they try to persuade you to q you are happy that you were to blame and q the one year warranty with the manufacturer has passed. I have a year and a half with the room it is impeccable if not for that peeling I have 3 years of insurance and guess if it is covered by accidents so if I accidentally cut it with the keys if they are going to cover it really makes me a mockery think to buy insurance or not or see options do not get teased as I do. GBS Enterprises. (Original) Buenas tardes, estoy dando estas dos porq acabo de hablar por teléfono con la aseguranza q me vendieron en Ashley. No es directo para Ashley pero también deben cambiar el proveedor de su aseguranza hice una queja porq se me despegó la piel de mi sofá y resulta q entre las cláusulas q firme no aplica el q se pele por si misma la sala y tratan de persuadirte para q quedes contento con q tu tuviste la culpa y q ha pasado el año de garantía con el fabricante. Tengo año y medio con la sala está impecable a no ser por esa peladura me restan 3 años de aseguranza y adivinen si está cubierto por accidentes así q si accidentalmente la rajo con las llaves si lo van a cubrir de verdad se me hace una burla piensen en comprar o no la aseguranza o vean opciones no se dejen tomar el pelo como me toco a mi. GBS Enterprises.
Fiona was super helpful! 10/10 would recommend
Thank you Tina for helping us get our dream bedroom set! We had been looking for 3 months and finally came across what is now our bedroom! We appreciate the hospitality we received and also for making sure we got our bed in a timely manner and kept in touch until the very end! Definitely recommend Tina and we will back for more! 🥰
My husband and I went to Ashley’s in Santa Ana and found our bedroom set. We had been looking for 3 months until we met Tina our sales representative Tina helped us and made sure we got our dream bed. She was very helpful, friendly and stayed with us every step of the way. We also got our mattress with Ashley’s furniture another good deal. Thank you Tina thanks to you we now have our dream bedroom set. Definitely recommend Tina!!!! Coming again for future furniture. 🥰
This is a great place to go shop for your favorite furniture. Specially if Tina Nguyen helps you find what you need. She is a very professional person very knowledgeable on what she does as well as very friendly. She explained everything very clear and helped me save money, i really had a great experience with her customer service. I do recommend her to help you guys out.
This place was okay. Nice inside. The sales person didn’t really know what she was doing though. She kept trying to force me to finance my purchase. I said that I just wanted to pay with my debit card and she still insisted I had to be “approved” to buy the furniture. Eventually I got the manager involved and he apologized, making her aware that customers can use other means of payment besides store financing haha. I set up my delivery for a few days later. My 4 hour window was 3pm to 7pm, the delivery guys arrived almost two hours late at about 8:50 pm. They were cool though and got everything upstairs and assembled quickly. Over all not a terrible experience. Could have been better though. I am happy with the furniture at least.
I want to thank the manager who worked on 3/3 around 1:15PM, I was so upset that I was told my delivery was scheduled 3/3 between 8AM-12PM I was following the delivery tracking, it said I was 2nd but the number kept going up. When I called the delivery they said, oh.. it's been changed to 3/5! WHAT???? I made arrangements! I cleared out the room... I was told 3/3!! while on hold I called the store... got customer service... nice nice... and then they connected me to the store! OH WOW! I forgot his name, but he understood my frustration and scheduled it for the same day 3/3! and you know... by 7PM I was sitting on my new furniture! I love how Manager who worked on March 3rd at 1:15PM listened and made it happen! Thank you so much Manager March 3rd at 1:15PM!!!
The couches were nice and our sales person was helpful but the rest of the staff I could tell were interested in just meeting sales goals some of the reps gave snobby looks and the once over which was off putting but I'm happy with my couch.
Anna was extremely helpful and courteous.
(Translated by Google) I'm lovin 'it (Original) Me encanta
I came here to browse and look around for furniture. I was approached by a rude saleswoman that said "what are you doing? You're walking very fast and taking pictures: what's going on?" I didn't know doing that was a crime. I walked even faster out of the store. Such a turn off
I called 10 times and i received no help!!!!!!! This place sucks! Do not buy anything for them! I cannot help but stress this enough, do no buy anything. I called for some help but when they answered they hung up on me!!! This happened 6 times!!!!!!! SERVICE SUCKS!!!! HORRIBLE
The worst experience ever!!! I recently purchased furniture to furnish my new apartment. Among other things, I purchased bar stools. When I realized they were too low, I decided to exchange them. As I arrived to the store I was informed they could not take any returns or exchanges. Reason being it is considered used because it's open, meaning it's been assembled by them. That's how they get you. They set it up for delivery only so they have to assemble it and now your product falls under used product not eligible for return. This is so deceiving to the consumer. It is something that they should disclose from the start not only in fine print. I had opened up an account that i will be closing after this. I suggest you read everything you sign and I hope this helps you as you shop in these store that are franchised. Don't be FOOLED!!!!!
The customer service and delivery assistance Ashley offers is unparalleled. Their sales team, specially Sheri, is of the highest caliber. Delivery is flawless and they have the best staff in the business, especially in the case of our furniture delivery specialist Lalo. He took tremendous care in ensuring our furniture was assembled and organized exactly as we requested. The quality and materials are the best in the business as well. Why shop somewhere else, when Ashley is the only company that makes you feel valued and appreciated with every purchase?
If you're looking to purchase anything ask for Manny! 🙌 He's so friendly and very knowledgeable about the products. You don't feel pressured at all to buy anything. He really wants to make sure you are happy with what you're getting and takes his time explaining different options. Thanks again for all your help we love our furniture 🤙
We walked in today, Fiona was polite,and helpful. Manager was dismissive and rude when Fiona asked him a question. Minus 2 stars for that. We left here and purchased at Mathis brothers in Irvine..no need to finance especially a couch. Paid cash.
This place is the worst place to shop at. The customer service is horrible and no one has helped me resolve anything. If you can, support your local small furniture stores because corporate can’t resolve anything. I can’t believe the lack of communication with the workers in this store. My husband and I spend over 3000.00 for our furniture and delivery and assembly and they brought me a damaged bed. So they put it in the “notes” and I never received the damaged pieces. I ended up wanting a different bed so I so I went to the store to select another bed. One week went by and I had to call them to schedule to delivery my new bed. when the came in they didn’t have an order for them to pick up the damage bed. so they left the new Bed on the living-room in 3 big boxes. TELL ME WHAT I AM SUPPOSED TO DO WITH A BOXED furniture item in my living room. I have tried countless times to reconnect with a representative but no one is aware of this. DO NOT GO TO THIS PLACE, it is the worst place possible. The manager at SANTA ANA, Jose, and Danny sales Man aren’t helpful at all. He left me to deal with corporate department has not helped me. It has been a weeks and there has been no schedule for them to pick up the incomplete bed. JOSE, you run a really bad management at SANTA ANA, I can’t believe this hazard and inconvenience left in my living room especially in a house with kids. And I want to by the dresser and the Mirror and I’m afraid for them to do the same thing that they did with the bed delivery
BUY AND BE AWARE, this is my second time buying at ashleys and the last one, This is why...Last saturday I opened my door to Ashley delivery team, they finished all and left, later that day I noticed that my earpods werent, we searched until 2 am and no lucky, called Ashleys and guess what? they cant do NOTHING, because I didnt saw them do it! this is the store address , 7410 Carson Blvd, Long Beach, CA , and remember be aware!
Great customer service, went in to purchase a bed for my son and ended up purchasing one for us. Great service starts from the top and that's why I want to acknowledge Manager Jose Gonzalez on teaching his team how to assist customers and Fred for taking the time to explain all the detains on the bed and purchase. Other employees were friendly as well which shows a great working environment. Good service, good quality and variety make this one of my favorite furniture stores. will definetly return.
I'd give this place zero stars if I could. This place is the worst place to shop at. The customer service is horrible and no one has helped me resolve anything. If you can, support your local small furniture stores because corporate can't resolve anything. I can't believe the lack of communication with the workers in this store. I PAID for delivery and assembly and they brought me a damaged bed. So they put it in the "notes" and I never received the damaged pieces. I ended up wanting a different bed so I reordered one. I PAID AGAIN for delivery and assembly and tell me why they didn't send someone to disassemble the old bed and take it away since I RETURNED IT. They brought the other bed I ordered and left it in my living room. TELL ME WHAT I AM SUPPOSED TO DO WITH A BOXED furniture item in my living room. I have tried countless times to reconnect with a representative but no one is aware of this. DO NOT GO TO THIS PLACE, it is the worst place possible. The manager at SANTA ANA, Jose, was not helpful at all. He left me to deal with corporate but the delivery department has not helped me. It has been a week and there has been no schedule for them to pick up the incomplete bed. JOSE, you run a really bad management at SANTA ANA, I can't believe this hazard and inconvenience left in my living room especially in a house with kids.
Manny has been extremely helpful in my experience at Ashley’s. He was very patient and helpful when I was unsure in which dining table I wanted. He had great recommendations for the styles I wanted. Definitely made it a wonderful experience!
Excelente customer service super friendly. Sheri at the main place mall she is super nice
I purchased a couch this past weekend and I confirmed my address with them several times. They finally came to my place to deliver after once again I gave them my address. While my couch was right in front of my door the delivery guys get a phone call saying that they cannot deliver because the address doesn't match what they have on file. They took the couch and drove off. I do not have time to be waiting for a delivery within a four hour window when I need to be at work. This Ashley's furniture just cares about the sale and doesn't make sure that the follow-through happens without any problems. Do yourself a favor and go to a different furniture company that really will follow through with the purchase all the way to delivery!
Had a great experience today. Highly recommend Anna, for her patience and guidance. Great personality, and very helpful!
My friend tried to get some furniture
Well, I went in to buy a couple of pieces and ended up buying way more than I initially intended because of the great deals. Anna Felix was a great help. Her knowledge of the available furniture in the store and keen eye for design really helped me select pieces that complimented each other and my home. She was patient and friendly, and I'm sure the deals she and her manager were able to provide allowed me to get way more for my money than I would have anywhere else. The selection and quality are really impressive here. Great experience overall.
Anna Felix assisted me in the Santa Ana store tonight. She was friendly and very helpful. She matched the online price of the dining table and chairs and even gave me an additional 10% off for the Presidents Day weekend sale. She, and my buying experience, were great! Go see her! Thanks Anna :)
Try a Garage Sale Cheaper
Huge thank you to Jose (Manager) & Oscar (Sales Rep) who helped me get the furniture I wanted. It took a lot of attempts as there were a few issues to overcome, but at the end, these two gentlemen were amazing! This store is rated the BEST for a reason!
Danny Nguyen was amazing! He was very patient and friendly. Very knowledgeable of the furniture. Spent a lot of time really finding out about our specific needs and educating us. Ultimately we made a purchase that we were all happy about. Look for Danny if you want someone that really cares for what you want. Thanks Danny!
Fabio did a great job focusing on our “must-haves” and we are happy with our find!
My husband and I had such a wonderful experience with Anna. She was very personable, and wonderful to work with. We got the best price for a wonderful bed. The beds are made of incredibly amazing quality. Thanks to much Anna for all your help! We love our new bed!
I came in to look for my mother n law. Ferro and manager jose made things very easy. That gave us an amazing deal! This is my second time buying from this store at Main Place Mall. They definitely earned my business!
Juan help us out he has amazing customer service he was able to get us an amazing deal on everything we needed I would highly recommend this Ashley they are always great with their customer service
Anna Felix was very polite and helpful. She provided great customer service by getting me the best price on my purchase. Anna also ensured I received a reasonable delivery charge and a prompt delivery date!
Anna Felix was incredibly friendly and a delight to be served by. She made sure that the furniture I picked out was not only the best deal, but also exactly what I was looking for! Her customer service skills were off the charts and I was incredibly fortunate to have had Ms. Anna Felix help me get exactly what I was looking for. Thank you Ashley’s furniture for being incredibly reliable.
Jose, the worst manager I have seen for any store, let alone Furniture stores.He Doesn't understand customers or there coNcerns/needs. All he's concerned about is make a sale, once he achieves that, he won't give a shit about you as a customer. You return with a genuine issue with the sale, and he won't even pretend that he understands your situation or pain! Such stupid replies I cant believe this guy! I would request anyone whose reading this, PLEASE PLEASE DONT SPEND YOUR HARD EARNED MONEY HERE!!!!! There customer service is a joke!!
Anna Felix was very helpful and made sure we got all discounts. There was no pressure and she wasn’t pushy. I would highly recommend this store. Ashley has a lot of variety furniture and the price is right.
Anna was thorough and patient. She let us take our time and wasnt pushy. Very polite and professional.
I walked into the store because of the amazing special they are having. I found something I liked and I was reading the finance sign that offers 40 percent off of you do 1 year financing.... that is when it went down hill ..Faye approaches me and hurts to ask The usual sale questions... she notices that I have my five-year-old and three-year-old with me..before I can even get a word out she tells me The kids really need to be careful.. I immediately told her I know I'm watching them! My kids were literally standing right next to me! This made me feel so uncomfortable I am mediately left the store! Shame on you Faye! Shame!
I loved Ashley furniture and the wonderful customer service. Helped me out quick and got me what i needed. My sales person, Rob, was friendly and very helpful. Definitely going back whenever i need something
Loved my experience here! I’ve been shopping for a couch a little over a month. I’ve been to about a dozen different furniture stores, some which were welcoming, some that were not. Also I know the price range of what each store carries for the items I’m interested in. By far Ashley’s at the Main Place mall was the most welcoming and cost efficient for the quality of the furniture. Within minutes of walking into the store Ana greeted me and asked how I was doing. She was nothing but fun, professional, and super helpful with us during our time there. I was in and out of the store within an hour. Leaving with the couch I wanted (which I saw online with was even better in person) and a dining room table I saw while scoping out the joint. I received a great price. The items were cheaper than what IKEA was even offering (and Ashley’s has way better quality). I want to thank Ana and her manager Jose for the fabulous and fun experience! I highly recommend this store!
Was finally able to select a great deal for living room that I was looking. The sale staff at Ashley's were able to get me what I wanted at the price I wanted. Thanks y'all for making my home complete 🤝😊
I came in to purchase a new mattress and was helped by Mengil. He knew a lot about each mattress they had and he really helped to find the best one for me. He didn't try to push the more expensive tempurpedic mattresses on me and had me try out a couple different ones before I made a decision. Financing was quick and easy. Delivery was right on time. Overall I am very happy with my purchase. I would definitely recommend Ashley for anyone looking to purchase a new mattress or any other furniture.
I will never buy anything from this store. They didn't even try to match the price with online price. I purchased my coffee then next day I see online they are selling it for cheaper about 20%. So, I tried to call the store for over couple hours they never picked up their phone. I ended up going to the store to cancel, sales manger comes in and says I tried to call you but it says your phone has been disconnected. He was nothing but a liar that you can imagine. If you wanna buy anything from their store check online because you get free delivery, better customer service for online purchases, better return policy and you'll save lot of money and no hustle dealing with management.
Friendly associates and accommodating when question is asked .
Don't buy anything from Ashely they sale you wrong product and when you complain they say "we can't do anything".staff is nice when you are buying but after you have an issue they are so rude. Arian,Jose,Navid and corporate are uncompetitive 10,000 of merchandise and they can exchange the wrong mattress they sold me.
Its okay
Went in for the second time and Ali was very helpful once again! Very friendly and patient, definitely recommend him. Thanks for the great service and always finding the right fits for us.
Love the no pressure sales people and very friends staffs!Listening to customers needs.
Absolutely horrible experience with Ashley furniture! The miscommunication between the people who deliver the product and the Ashley store people is ridiculous! They delivered one electric base and there was supposed to be two. So I'm still sleeping on the mattress on the ground waiting for these people to get their crap together to deliver the second electric base and mirror to dresser supports. You'd think I called another country to get this taken care of. The manager always seemed to be in a meeting when I called to get this taken care of, funny huh... if they don't deliver every single piece that's supposed to come with the delivery, DO NOT ACCEPT IT!! The bed along with the furniture was supposed to be delivered November 29th!!!! I'm still dealing with it right now on December 18th... Go to bobs discount furniture or jeromes!!!Ok, I'm updating my review on January 14th to a negative 5!!! Still haven't heard a word regarding the supports that attach to the back of the dresser to the mirror. HORRIBLE BUSINESS!!! STAY AWAY FROM Ashley's! Go to Bob's!!! They have really good customer service and the notifications regarding your delivery are excellent! Pre, during and post delivery checks with the customer! Bye bye Ashley's, I'll never purchase anything from you again!!!
This is the WORST experience I've had purchasing furniture ever! The purchasing process was difficult, should have been our first clue, the furniture that was delivered was damaged. We purchased a complete bedroom set, king bed, 2 nightstands and 2 chest of drawers. They tried patching a split bed panel that they broke while assembling and hoped we wouldn't notice! They damaged my mid-century hardwood floors and a chest in the process. The other chest has a crack in the frame and one nightstand the veneer literally flaked off when I went to dust it off! We were told by their customer service to sign and hold onto the furniture even though we weren't happy, she said we weren't accepting it just acknowledging it was delivered. Everything they had us look over and sign was in Spanish, we don't speak or understand Spanish! We called customer service after the delivery guys left and were told we can't return at this point because we accepted the furniture! Seriously!? We had no choice but to swap out the damaged furniture for new because now we're stuck with it. Come delivery time for the replacements and I'm given a time that I specifically said I was unavailable! Now they want me to reschedule the delivery again with a broken bed that I'm scared to move around on because it's cracked straight through on both sides! Customer service is a joke! They aren't there to help the customer at all! I will NEVER buy anything from Ashley again!!!!
We had excellent service. We bought two power recliner couches for a great price
The worst place ever. They delivered a broken mattress, took our money, and didn't care. Seriously i have never had such bad experience. Ever!
Salesman trying to overcharge by a lot. They are supposed to match what's on the website. They will try to use every trick in the book to get more money out of you. Very rude because I wanted to pay with cash. I got the tibbe couch and it sinks in after only one week
CREDIT CARD FRAUD!!Zero stars. I purchased a couch from this location and opened up a credit card with them. I never activated the card once I got it in the mail because I was not going to make future purchases. HOWEVER someone from this store used my account number and made some purchases in this exact store. Since they had all of my information they were able to buy with my credit card without having the card itself. What shitty employees to do this! DO NOT COME HERE!
Excellent Service Fay was very nice and helpful 100 % recommended
2 words.... bait and switch... their sales manager Jose and mangil will tell you one thing then sell you something else. Be aware of what the final sell says and ALSO what is delivered. Will never go back to this location
Very very pricey. You can't just walk in without someone constantly "trying to help" telling you why you should finance.
With much sorrow, I am writing this review and hope that no-one else has to go through such a lousy service.We purchased a sectional couch set at the Santa Ana, Ca Store back in November 2019. Once we made our selections on the miscellaneous items (part of the order), it literally took us over 3 hours leaving the stored due to the sales & the finance team not being on the same page. I kid anyone NOT, that I have purchased & Lease cars with transactions being done faster & far better. This was just a "Couch" for Pete's sake. So to continue with this saga, I get a bill within two weeks claiming that I've purchased some items @ the same store, 2 days after we purchase the couch set. So after 2 hours on the phone with costumer service, my complicated purchased did not get any better (ugh) for something I did not buy. Moving on; 4 weeks has gone by, and no couches. I get a call today 12/28/19, telling me that I will be receiving a partial order on 23/31 & the couch will be missing a section??? To make matters worse, I get advise that the rest of the couch will be arriving in January 2020. Now mind this, we purchase the couch in Nov.2019. . Sadly it has been a lousy experience & I hope that someone find my unpleasant experience beneficial prior to purchasing any long lead time items. Sincerely, Nelson
Went for a couch with a very strict door frame size, and Sheri Carruthers went above and beyond the other stores I looked at. It's an easy purchase, and I can't wait to get my new piece of furniture. They also had Holiday discounts that made this purchase even easier. The team took my request seriously, and I respect them fully. Fred passed me onto Sheri and I now own the best couch I have ever had.
Very dated furniture, it was empty so there sales person kept in following us around not giving space to check things out. Also prices were more then doubled on stickers and then tried to offer 50% discount.. Very shady..
My friend wanted to browse some furniture. A man with glasses politely greeted us, answered my questions about where to find office chairs, and informed us about a discount sale. My friends went around testing armchairs and sofas for themselves. They told me they were being constantly stared at by an older-looking Asian woman, who I am assuming is a trainee. She did not stare at any of the other (white) clientele in the store, who were also wandering around and testing chairs. As we were sitting at a couch area, she suddenly approached us with an antagonizing, confrontational attitude and asked us what we were doing. Scowling, she told us this is a place for business, not relaxing. She turned and walked away. No offer to help us with products or purchases. I called out to her and asked her my question I had on my mind about the furniture. She shouted back with a short reply, her face still livid. I reconsidered spending any more time in the store. I wish this trainee luck with conducting her "business," because she did not attract any from us.
DO NOT buy furniture from Ashley, we ordered a combination couch and love seat on October 22nd and both were to be delivered on December 1st. It was then pushed back to December 11th delivery. The delivery guys came on the 11th and then informed us that they only had the couch with no love seat. We accepted the couch with an assurance that the love seat would be delivered December 17th. Well that day came and went without any correspondence from Ashley. My wife spoke with 3 different employees with no answers. The store manager was supposed to call us back last night but neglected to. Apparently the love seat will not be delivered until mid January. Now our family is arriving for Christmas and we have one couch to share. I repeat DO NOT buy from here, the worst customer service.
Absolutely horrible experience with Ashley furniture! The miscommunication between the people who deliver the product and the Ashley store people is ridiculous! They delivered one electric base and there was supposed to be two. So I'm still sleeping on the mattress on the ground waiting for these people to get their crap together to deliver the second electric base and mirror to dresser supports. You'd think I called another country to get this taken care of. The manager always seemed to be in a meeting when I called to get this taken care of, funny huh... if they don't deliver every single piece that's supposed to come with the delivery, DO NOT ACCEPT IT!! The bed along with the furniture was supposed to be delivered November 29th!!!! I'm still dealing with it right now on December 18th... Go to bobs discount furniture or jeromes!!!
Was AMAZING..so HAPPY with ..JUAN TREJO MAKE FEEL SO SPECIAL AND GOOD CUSTOMER SERVICE..100 % SATISFIED..I REALLY RECOMMENDED
Worst company ever in the whole entire world. If you appreciate your time and money money dont buy anything from Ashley simply because they are big liars and thieves
Bought insurance on furniture with you guys. Now they are not fixing my furniture because it Doesnt cover anything. Never buy insurance on furniture , it is useless. Sales rep told me that it will cover everything ( accidental ). You guys just lost the customer, i spent over $20k on this place.NEVER GO TO ASHLEY
(Translated by Google) Poor quality furniture if you buy furniture check them because they do not send you what is inside (Original) Mala calidad los muebles si compras muebles revisalos por que no te mandan lo que es pordentro
Clean store but selection is for older taste..
Went to price match they don't price match. the manager didn't eve even said is there anything else I can help you with.. worst customer service. There websites stated that they price match guarantee. Tried with Amazon and they say go buy with Amazon. Amazon steal your personal information.
Fero was AWESOME! He was super patient, straight to the point, and able to answer all questions we threw at him! Even after not making a purchase, he stayed past his shift just to answer any questions! Such a great experience and would recommend Fero as well as Ashley furniture to all of our friends! Thank you!!
Update: we filed with the BBB and the company picked up the items we wanted to return and fully refunded us. So it can be done! Even though the sales manger and 1-800 CS rep said isn't wasn't possible. The BBB is a great resource everyone should check there first besides yelp.
There crooks, read the fine print also there return policy is that there is no return policy!
friendly and good stuffs
friendly staff
NAVID THE "General manager" is rude. I came in due to the incorrect rug delivery and Navid refused to help he left me at the counter to go assist another customer. I was furious due to the rude delivery man and Navid had to patience to listen or to provide customer service. Oh and I had to go do his job take photo of the correct product because he had no time to provide customer service. I asked him why did he start helping another customer while oil was having to do his job and he instead was rude. JULIAN took over and handle the process smoothly While NAVID WENT OFF HIDING IN THe back. Customer service first, especially when a customer is already coming in because of a gone wrong delivery. NAVID HAS No CUSTOMER SERVICE FIRE THE PERSON WHO GAVE HIM THAT TITLE!!! Never been treated this was like today by Ashley's furniture employees. It's funny how managers feel superior while behind a counter because their customer is upset instead of listening underwing the issue and to try to fix is NAVID SUCKS!
THERE IS A REASON WHY THIS PLACE HAS LOW RATING.WORST EXPERIENCE EVER. SAVE YOURSELF AWAY FROM HERE. Just like others, my wife and I really liked the furnitures they had so we purchased a whole 14 piece living room set. Everything seemed great until the date of the delivery. We have spent a long time deciding on which date to get the products delivered because we both have work and we're not home often. So we extremely carefully chose the specific date that they told me its AVAILABLE. When the delivery guys came, they told me they have all the other accessories but not the sofa.SOFA WAS THE MAIN PRODUCT WE PURCHASED.They told me this on the day of delivery, and we had to cancel our plane tickets that was due the next day. They told me I'd have to wait another three days for the sofa to come. Imagine this. You clean your apartment, move stuff around, leave an empty place to set all your furnitures that were supposed to be delivered that day. Then they tell you the biggest, and the main furniture will be coming in three days instead. Then you now have to leave the space empty for another three days and have to cancel your other schedules one more time to be at home. Especially when they never tell you what time they'll be coming. (They'll text you like a day or two before delivery saying they'll come in between 8:00AM to 2:00PM, so you need to be at home for the whole six hours since you don't know when they're coming). After this incident happened, we contacted our salesman Fero. Trust me, if you're going to shop here, they'll be nice to you until you finish signing up. I didn't get a single apology or even a simple "Sorry" for the incident that happened to me. He kept saying he will contact me back because he is busy but I was the one who continuously had to contact him because he just kept ignoring me. I also called the store itself to get in contact with the manager, but THEY WILL NOT ANSWER THEIR PHONE EVER. I tried calling them for hours and I decided I'm wasting my time too much. Because of this reason,*** DO NOT GET INSURANCE HERE ***They will tell you they will do everything to fix everything for you guys but they will never answer their phones so there's no way you can utilize the insurance you'll be paying for. In short: 1. They did not deliver my main sofa on the date they promised and told me that they don't have it ON THE DAY OF THE DELIVERY.2. We had to wait another extra THREE DAYS for our product to come.3. They will NOT, EVER apologize for anything.4. They WILL ignore your texts and calls as soon as you have purchased your items.5. Insurance is USELESS because they'll never answer their phones.
Googlers, if you do decide to buy furniture from any Ashley's chain store, do not buy the protection plan. I was lied to by this store's staff, and was given the piece of mind that my new leather couch set was covered for ANY damages they might get. No matter how the damages are made. I was told that the furniture is covered. This was a lie that tricked me into buying an expensive useless product. They use a third-party company called GBS. They have hundreds of negative post on the better business bureau website. That added extra "protection" plan is a scam. Don't let them trick you into buying the extended warranty. Good luck, and remember this post when it comes to buying furniture at Ashley's.
Yelp, if you do decide to buy furniture from this chain, remember this post. I spent nearly 10k at this Ashley's because I really liked the furniture that they were selling. After, I made the decisions to which pieces of furniture I wanted to buy, the salesperson asked me if I wanted added "protection" for them. I wasn't to sure about it. But, I was promised that if anything, and I mean anything, happens to my furniture it will be covered with just a simple phone call. It sounded really good and of course I fell for it. The "protection" plan added wasn't cheap and it covered my furniture for 5 years. I figured for that high price I would be in good hands with the third-party company, GBS. Two years after my purchase I noticed deep noticable scratches on the leather living room set. I'm not to sure as to what caused the damages, but I summed it up to me having children playing on the couches with toys. I remembered what the salesperson told me the day I bought the couches. So, I called and made a claim with GBS. Sent pictures of damages. Easy. After not hearing from GBS for over a week I decided to give them a call. After giving the representative my info she told me the bad news. The claims adjuster denied my claim to get the couches repaired. Why? Because, the deep scratches on the couches were not deep enough to see the cushions pertruding through cushion covers. Basically, if the scratches aren't torn through the cushion cover, I'm not warranted. Total BS! Do NOT let the salesperson lie to you about this added expensive "protection". If they continue to push or guilt trip you into buying it. Challenge them with what you read here on Yelp. Also, if you look them up on the better business bureau website there are hundreds of negative post about them too. Good luck. I hope this helps.
return policy is horrible. first we made purchases for 1 couch 1 loveset 1 bunki board 1 twin mattress and 1 twin loft bed which included dresser and bookcase. we knew the the loft bed was gonna be delivered later than the couches, which was ok we really like the twin loft. 8/20/19 couches bunki board and twin mattress delievered. nothing wrong everything fine. 9/25/19 delivery for twin loft bed was postponed by the company, 2 different times. 10/02/19 finally recieved twin loft bed, it was majorly damaged so we cancelled deliver. the next time for delivery would be 12/04/19. which is way too long. . . ridiculous. i tried to return the mattress that was never opened and bunki bed. the 1-800 customer service number was useless and the store in santa ana was the same. . . useless. since the mattress was delivered seperately from the twin loft bed and we accepted it, the return is not valid. my advice is DO NOT have separate deliveries between mattresses and bed frames. cause if you cancel one you are screwed. i feel like we got scammed by this company and they do not care.
Worse customer service !!!! I went to purchase a mattress set and put Some money down. I decided to cancel the order the next day I called customer service they said to go in the store the get my money back. I go in an old lady who refused to give me her name asked me for my credit card i gave her the card and it’s the new apple credit that has no numbers displayed on the card for security purposes.. she told me why did erase the numbers of the credit card, I advise that the card is designed that way I pulled out my phone and showed her the last 4 of the credit on the app she said Im not giving your money back because you’re giving me a fraudulent credit card and you can leave the store now .she treated me like a criminal and refused to give me a refund she said i will submit it to corporate and it will take up to 2 months for you to get a refund..
I wish I had read their reviews before spending over $10k here! Sales rep Fabian, very nice so I feel bad writing this and I NEVER do. BUT with the amount of money we've spent I'm not happy. We went into the Santa Ana store on Sept. 1st. Delivery was set for 9/21, all pieces were available. Got a call asking if they could deliver 9/22 because Saturday's are busy for deliveries, so we agreed. Friday the 20th we get a call that my son's full size bed rails are out of stock, which was the whole reason we went in that day to get our disabled son a full size bed. New Delivery date 10/1, what could we do right! (Now he is sleeping on the couch because we gave his twin bed away thinking it would be delivered on the 22nd. ) They delivered everything else on 9/22 besides His furniture (bed & night stand) so yes we got our very expensive Posturpedic bed and guess what. . . . . . . the base DOESN'T WORK! Supposed to move up & down, it does NOTHING. Day of delivery, our bad! WE didn't check it before drivers left, he said "ok here's the bed & there's the remote on the night stand. " Perfect! He leaves, guess what it didn't work! We immediately text the driver and he responded he didn't have time to come back out. So the next day, Monday morning and everyday since then I've been calling. They have me call Posturpedic, they say we are missing the battery pack and it won't work without that. Call Ashley's again, needless to say I've made at least 10 phonecalls, been on hold forever between customer service, receptionist, Posturpedic, another company. AND I'm still waiting. So I ask if I bought a TV and it didn't work, would they send me to the mfg. to come fix it? A normal store would say NO! Oh and did I say my sons beds NEW delivery date because the rails are still on back order is now 10/6!!!! This is some BS! I told them I'll just cancel & return everything, I was told YOU CAN'T, by a rude receptionist that has turned out to be nice after I told her to LISTEN to me. I've asked for Managers and was told once they were in a meeting and another time that they were not in. Someone needs to come and fix this bed and deliver my sons bed before I contact the NEWS, the NEWSPAPER & everyone else I know. The Lucero Family
I wish I had read these reviews before spending over $10k here! Sales rep Fabian, very nice so I feel bad writing this and I NEVER do. BUT with the amount of money we've spent I'm not happy. We went into the Santa Ana store on Sept. 1st. Delivery was set for 9/21, all pieces were available. Got a call asking if they could deliver 9/22 because Saturday's are busy for deliveries, so we agreed. Friday the 20th we get a call that my son's full size bed rails are out of stock, which was the whole reason we went in that day to get our disabled son a full size bed. New Delivery date 10/1, what could we do right! (Now he is sleeping on the couch because we gave his twin bed away thinking it would be delivered on the 22nd.) They delivered everything else on 9/22 besides His furniture (bed & night stand) so yes we got our very expensive Posturpedic bed and guess what.......the base DOESN'T WORK! Supposed to move up & down, it does NOTHING. Day of delivery, our bad! WE didn't check it before drivers left, he said "ok here's the bed & there's the remote on the night stand." Perfect! He leaves, guess what it didn't work! We immediately text the driver and he responded he didn't have time to come back out. So the next day, Monday morning and everyday since then I've been calling. They have me call Posturpedic, they say we are missing the battery pack and it won't work without that. Call Ashley's again, needless to say I've made at least 10 phonecalls, been on hold forever between customer service, receptionist, Posturpedic, another company. AND I'm still waiting. So I ask if I bought a TV and it didn't work, would they send me to the mfg. to come fix it? A normal store would say NO! Oh and did I say my sons beds NEW delivery date because the rails are still on back order is now 10/6!!!! This is some BS! I told them I'll just cancel & return everything, I was told YOU CAN'T, by a rude receptionist that has turned out to be nice after I told her to LISTEN to me. I've asked for Managers and was told once they were in a meeting and another time that they were not in. Someone needs to come and fix this bed and deliver my sons bed before I contact the NEWS, the NEWSPAPER & everyone else I know. The Lucero Family
Love the quality
We purchased the mattress protector along with our bedroom set and mattress. The protector cost us $259 and was not happy with it. It really didn't help and we called to return the item even if we can't get money back we wanted store credit! THEY WILL NOT ACCEPT RETURNS! SO BUYER BEWARE! We are stuck with a product and spent almost $300 on something we don't like! And will never use! ASHLEY YOU NEED TO CHANGE YOUR POLICY SO YOU CAN GUARANTEE CUSTOMER SATISFACTION! YOU SHOULD HAVE MENTIONED IT THAT ITS NOT RETURNABLE!!!! Customers be careful what you buy you will be stuck with it!
My boyfriend and I just went to get an idea of what we wanted, but we were followed by a salesman who kept trying to show us different furniture pieces. He was very nice, but it made me feel uncomfortable how he was following us all around the store!
The excitement of a new home wa quickly impacted by the poor level of commitment, lack of communication, and I hate to say it, Hollie promises and lies from the sales team. My wife and I purchase multiple items from the Santa Ana store including twin beds for our daughters, the sales person Sherri assured us delivery to close the sale. Some items cane in as planned but the most important, twin beds, have been MIA. After numerous calls to several departments, a phone conversation with sales rep Sherri, and many others with their delivery department, beds are still not here. I have requested a call from the store manager with no success, no one can provide a regional manager name or number, no corporate or escalation phone number. I am having to do my own research and launch a formal complaint. DO NOT give them your business.
Stopped by Ashley's after visiting a ton of other stores in the area. We were immediately greeted by Tina N. She was friendly and very informative. There was no rush or push to buy anything. We had fairly specific requirements for our furniture set and she helped narrow things down and point us in the right direction. We spent a couple hours in the store it felt like trying everything and ended up with a great set, at a great price. We couldn't be happier. Thanks again Tina!
Bought a table set and 4 chairs after 4 years the chairs needed repair. they would not repair the chairs saying the damage was not covered, the sales person said at the time if they could not fix it you would get new chairs. you guys need to better train your employees on what they say to the customer. was on the phone for 1 hour waiting for customer service. Also do not buy the insurance its a waste of money from GBS enter. more crooks. i am done with Ashley furniture. I will go to MATHIS Brothers furniture
Stay away from Ashley Home Furniture as a whole. More specifically this location. I really do not understand how a large retailer like Ashley can get away with terrible customer service and mischievous pricing practices regardless of them being a franchise store or not. We bought a bedroom set a few weeks ago and can say the experience seemed great at first, but once they get you to sign the dotted line they completely stop caring about the customer altogether. You would think there would be a little more common courtesy when you are spending a couple thousand dollars on what you believe is good furniture. When I was in store I pointed out the large price discrepancies between store pricing and online pricing to the manager Jose and he basically shrugged it off like he didn't care. Look I understand a small price difference, but when items are more than half off online, then things really start looking very suspicious. At one point he even said he would "throw in a free nightstand." Day after I found out that the free nightstand was already a current promotion. So do NOT fall into their "deals" We were supposed to get all the stuff delivered that weekend minus one item, well at least that's what we were told before we signed. Next day comes and we find out that they split the order into 3 different shipments. First items are delivered ok. The day we are expecting the second delivery comes and we receive no word from the store or warehouse, when we called no one knew what was going on. Eventually we get a call back telling us they decided to switch the delivery dates without informing us about it. I was forced to accommodate my schedule three different times because this company can't get their stuff together and notify customers when there are changes or delays. When we finally received the second shipment we noticed that not only is the quality of the furniture VERY different from what we saw in store, and half the items were damaged. The bed frame was barely put together, and still falls apart if you push in a certain area. We canceled the last bit of our order because we are horrified at the quality of materials used here. Tried returning the crappy furniture they had already delivered but you only get like 48 hours to complain, something that was NEVER brought to our attention during the purchasing process. Even IKEA seems to have better quality than Ashley Furniture at a lower cost. Trust me, take some time and look elsewhere. Regardless of whatever "deal" they are offering, you can certainly find a better price elsewhere for better quality.
The customer service was great Aryan and the manager Jose gave us great deals!!! I bought my dinning set and bedroom set here.
This place has the absolute worst customer service I have ever encountered!!! I ordered an entire living room set from this location and upon receiving them I realized they ordered me the wrong couches. Instead of them graciously accepting THEIR mistake they insisted it was my fault for ordering the wrong couches. I spoke with Jose the sales manager who assured me my couches would be shipped by the end of the week. Today was their expected delivery date and nothing I called again and they told me my reorder was never even processed. . . I now have to wait another week for the couches I ordered because they magically went on back order today.
HAHA good lord. Okay so my roommate and I had some difficulties with this store in January/February of 2019. She had ordered a mattress and they told us about two weeks to deliver and it had been four weeks before it successfully got to us. We then went in the store to deal with this rather than on the phone. While we were in the store we looked around for a high table/bar table. We found the one we liked for a cheap price and asked if we could just take the showroom one because it is cheaper. They gave us the showroom price but said it needed to be delivered and assembled. By the end of this fiasco and the mattress fiasco, the best manager there gave us a 50 dollar giftcard for our troubles and the stresses. (thank you to that manager). We have kept this gift card and the receipts from this entire transaction for the rest of the year in hopes to furnish the new house we moved into it. No one told us we could not use a gift card on sale or discounted items. Fast forward to now, we get to the store around 7pm and we are walking around. We find something we like, a rug for ten dollars. We pick it out and we found a pillow as well we liked, also for ten dollars. We go to the front desk area and ask if we can pay for these items and the girl at the desk says she'll call a sales associate over for us. She calls one over and it is a full ten minutes, meanwhile four salesmen passed us, before I have to get up myself and find someone. This woman starts helping us and complaining to the manager about how no one was helping us because it was a small sale. Finally, the manager at the time takes over. (Not sure the name of this manager, a different one from before. ) He inputs our item details and our total comes to 21 dollars. I hand him the gift certificate (which has 50 dollars on it) and he says that we cannot use it on sale items and if we do, they use gift cards to deduct that amount from the NON-SALE price. So he said he would make an exception and we were ecstatic. About ten seconds later, he starts to walk away with our gift card, doesn't print out a receipt and just takes it. We ask if he is taking all 50 dollars of it and he says yep, MADE NO EYE CONTACT AND WALKED OFF. My roommate and I were distraught and feel clearly not welcomed.
It is my first time and last time coming here I was not told that I would get charged if I changed delivery day it is ridiculous I was told 3 to 7 I told cx service that I pick up my kids at 3 the lady who helped me said then you will be charged mam I am never coming back here again they don't know work with their Customers
Great stuff
GO SOMEWHERE ELSE!! Sales persons have no word of mouth trust. One sales guy (bald Mexican) committed us one price but later he changed his words (after we finished selecting other items) and said that he didn't committed it, and tried to sell us other similar items. We already spent an hour in that store, so I feel totally wasted for nothing. We talked to his manager but he blindly supported his employee and tried to defend on what he might have said. I was like.. are you serious? he wasn't there during negotiation and he just assumed that I might have heard wrong. Then, I noticed that they BOTH speak same language. They didn't even apologize for their mistake. Never ever going here.
We came here looking for a couch and Aryan hooked us up with a great deal on bedroom furniture and Temperpedic mattress as well. He was great to work with. He got us the best discounts along with the Labor Day sale. Thank Aryan for a great experience! And thank you Navid, store manager for all that you did to get us great items for our home.
DONT COME HERE! LOOK ELSE WHERE! SAVE YOURSELF A DRIVE. Last month, I came in 10 minutes before closing, I saw a bed frame I wanted to purchase and was ready to pick it up tomorrow. Trust me I'm a quick buyer. Willing to leave right at 9 pm. This place refused to sell me a bed frame because I wouldn't purchase their $4k mattress. They told me it's possible for me to buy the bed frame only but they need to meet their sale quota. They literally kept me in there for 2 hours trying to convince me why I need this $4000 mattress. I stayed that long only because, yes, I wanted that bed frame that bad. To be exact- I continuously told them, I'm ready to buy the bed frame only whenever you are- I DON'T WANT TO BUY THE MATTRESS. Telling me I won't have a good night sleep, I'll regret this when I'm older, didn't believe I have to pay my tuition and asked to see if it's true (check your security cameras, it'll show)- this is not professional. At the end, they refuse to sell it to me because it'll hurt their sale quota. I called HR, their employees continued to question why can't they sell that $4000 mattress to me, even got HR pissed off as how aggressive their trying to make sales. Their employees straight up said all the other mattress under $1000 (sold in stores) are not good. So I guess be cautious if you're buying a mattress here. My bf refuse to let me use his truck (understandable) because trust me, they were rude and trying to up-sell him. I even told them to leave him alone, I came in as buyer not him, like dude it was THAT BAD. Don't let Ashley's Furniture pressure you. Instead we went to Daniels Home Center in Anaheim to find the bed frame. Cost way less. Thanks a lot JOSE for not being helpful, and having your other two employees insult us. Told you too what I wanted to purchase and refuse to sell it.
If you're looking for a good product and good service, DO NOT shop at @AshleyHomeStore. They delivered a dented mattress but won't return because it's "not damaged enough"!!! Horrible customer service! MyAshleyHome
Great customer experience.. everyone was very helpful and knowledgeable. Juan Trejo was great to work with
Stay away!! Bought a couch, end tables, and coffee table. Manny was our sales guy. He was great. But after about a week we decided we didn't like the three tables. They wouldn't let us cancel them over the phone even though Manny told us we could refuse delivery on any item we didn't like. They forced us to go into the store to cancel the items. In the store we couldn't cancel the items without first talking to Manny. They paiged him. Then went looking for him. No Manny. We had to wait 20-30 minutes and still no Manny. We were eventually able to cancel but not without much time and grief. I'll NEVER shop here again.
STAY AWAY!! Don't believe their lies. Bought a couch, end tables, and coffee table. Manny was our sales guy. He was great. But after about a week we decided we didn't like the three tables. They wouldn't let us cancel them over the phone even though Manny told us we could refuse delivery on any item we didn't like. They forced us to go into the store to cancel the items. In the store we couldn't cancel the items without first talking to Manny. They paiged him. Then went looking for him. No Manny. We had to wait 20-30 minutes and still no Manny. We were eventually able to cancel but not without much time and grief. I'll NEVER shop here again. Ridiculous!!
Just bought a mattress and a bedroom set for my apartment and had a great experience. AJ Muhummad helped me out and walked me through the whole finance process and help me chose a wonderful mattress. I would definitely recommend you see AJ he’s a cool guy that can help you get what you are looking for.👍👍
I went in not knowing exactly what to get I went in with an open mind and with the help of AJ really customized the team I have my alarm for my house and was not rushing and was honest and took his time I recommend anyone going to buy furniture please See AJ Muhammad. Thanks again AJ & John.
I was going to give them 2 stars because I actually really like the bed set I purchased, but the store manager dropped it to 1. Long story short, I had to take off 3 days of work for my delivery to fully happen. The first delivery attempt, the delivery team did not come prepared with booties for their feet as we did not want shoes on our carpet because our two kids under two years old both play on it all day. We don't even wear our shoes in our own home. No delivery this day. 1 day of work missed. The second delivery was a partial delivery. They decided to assign the nightstands & dresser they were supposed to deliver to us the previous day to someone else so they did not make it on the truck for this delivery. 2 days of work missed. On the third and final delivery, I finally received my entire order. Amazing! 3 days of work missed. I live in Orange County and rent is not cheap. I had to take off 3 days of work, and I don't have vacation time or PTO, so this will create a hardship for my family. I missed a lot of wages in those 3 days. Now for their store manager, I was upset about the 3 days of work missed and the fact that all could have been avoided if their driver came prepared the first time around. I was told 3 days in a row I would get a call from him. I want to be refunded the delivery fee. As of today, 4 days since the first delivery attempt, I have not received a call from him after his employees telling me multiple times he will give me a call. Absolutely terrible customer service from him. I will not be returning to this store, or to Ashley in general. I should have went to Mathis like I had originally planned.
DO NOT BUY ANYTHING FROM HERE!!!!!! Their sales staff is dishonest and will openly LIE and with ZERO remorse just to make a sale. They only care about their commission, you are just a Doller sign. We purchased $10k worth of furniture and it's been the worse experience ever. They have no customer service. Delivery dates are wrong. Please please please do yourself a favor and WALK AWAY or just order online.
Last week we came into this Ashley's location. Immediately we were greeted by Danny Nguyen!!. He had a great up beat personality. He was very informative and assisted us with our needs. We unfortunately didn't make a purchase that day, however we came back 7 days later and finalized our much needed bedroom set purchase with Danny Nguyen . . I definitely recommend shopping at this Ashley's location . We will be back soon to purchase a new set for our daughters room in a few months !!! Thank you Danny Nguyen
This was our 5th time in the store, but 2nd time purchasing. Arya and Jose took care of us and we could not be happier. Great deal, great customer service. I would recommend to anyone looking for new furniture. As and addition, the cleaning lady was doing an amazing job too. I think she is over looked but deserves all the accolades of keeping the store and restrooms looking great.
My husband and I truly made a mistake purchasing with Ashleys. Buyer beware, the sales are NOT worth it!! We purchased 6 items on the 4th of July sale. Waited almost a month for our items to become in stock for delivery. The delivery date finally comes, my husband is away on military assignment so I took the day off work to receive it. Once the truck turns off outside, before they even so much as came up to the house to assess the doorway or unload the furniture from the truck I hear one delivery guy say to the other, “yeah man it’s not going to fit”. Once they came around to knocking on the door they informed me that I’d have to reselect another piece that came apart, like a sectional. Which I might add is much more expensive than the pieces we chose! I told him the couch we had currently sitting in our place is a single piece and it is LARGER than the one we just purchased so how was this couch not going to fit? They didn’t even try to put it through the doorway. We remeasured our doorway is 36” and the couch was 30” without the feet. We had to wait a few days until my husband returned to take care of this situation. In the meantime I called customer service that day and they told me someone would be in contact with us within 48 hours to issue a reselection, never received so much as an email. I also called the store from which we purchased from, asked to speak to the manager who was apparently on lunch- left my name, reason and contact info and also never received a call back. Almost two weeks later my husband and I finally had the opportunity to make the 3 hour drive to the store to get this sorted out. When we arrived, we spoke to the manager and explained the situation. He offered us the solution of getting us in contact with a local third party delivery service who would be able to do the job. He assured us our NEW delivery fees would be deducted to our total bill, since we will have to pay him in cash upon delivery (that way the agreed amount purchased remains the same) and we were relieved. Here we are 6 weeks from the purchasing date, I have a new delivery date chosen with the third party company who has MUCH better customer service than Ashley’s I might add, with still no refund. It will most likely be coming out of pocket due to Ashley’s false promises and reluctance to take care of their customers. I called the store again last night only to be given an attitude when I asked to speak to the manager. The employee informed me he was in a conference call with an unknown finishing time. I told her I needed to know when to call back since they failed to return my call previously, she straight up told me “no you will be patient and wait”, when I told her that was unacceptable she yelled “NO”, put me on hold, then took me back off hold a second later only to hang up on me. This is the WORST place to spend your money at. They have no remorse because they know customers will come regardless due to their big name.
My husband and I truly made a mistake purchasing with Ashleys. Buyer beware, the sales are NOT worth it!! We purchased 6 items on the 4th of July sale. Waited almost a month for our items to become in stock for delivery. The delivery date finally comes, my husband is away on military assignment so I took the day off work to receive it. Once the truck turns off outside, before they even so much as came up to the house to assess the doorway or unload the furniture from the truck I hear one delivery guy say to the other, "yeah man it's not going to fit". Once they came around to knocking on the door they informed me that I'd have to reselect another piece that came apart, like a sectional. Which I might add is much more expensive than the pieces we chose! I told him the couch we had currently sitting in our place is a single piece and it is LARGER than the one we just purchased so how was this couch not going to fit? They didn't even try to put it through the doorway. We remeasured our doorway is 36" and the couch was 30" without the feet. We had to wait a few days until my husband returned to take care of this situation. In the meantime I called customer service that day and they told me someone would be in contact with us within 48 hours to issue a reselection, never received so much as an email. I also called the store from which we purchased from, asked to speak to the manager who was apparently on lunch- left my name, reason and contact info and also never received a call back. Almost two weeks later my husband and I finally had the opportunity to make the 3 hour drive to the store to get this sorted out. When we arrived, we spoke to the manager and explained the situation. He offered us the solution of getting us in contact with a local third party delivery service who would be able to do the job. He assured us our NEW delivery fees would be deducted to our total bill, since we will have to pay him in cash upon delivery (that way the agreed amount purchased remains the same) and we were relieved. Here we are 6 weeks from the purchasing date, I have a new delivery date chosen with the third party company who has MUCH better customer service than Ashley's I might add, with still no refund. It will most likely be coming out of pocket due to Ashley's false promises and reluctance to take care of their customers. I called the store again last night only to be given an attitude when I asked to speak to the manager. The employee informed me he was in a conference call with an unknown finishing time. I told her I needed to know when to call back since they failed to return my call previously, she straight up told me "no you will be patient and wait", when I told her that was unacceptable she yelled "NO", put me on hold, then took me back off hold a second later only to hang up on me. This is the WORST place to spend your money at. They have no remorse because they know customers will come regardless due to their big name.
The furniture here is pretty descent. However, the deliver, installment and protection plans are a true nightmare. Unfortunately they sell you the dream with the protection plan. Now that I want to get a couple of stains removed they seriously give you the run around. Dealing with GBS is the worst. They have terrible customer service. They apparently never have a supervisor to speak to. Once they finally call back one week later , spoke to Ms. Johnson from gbs, and again absolutely no help. She was not prepared, didn't have my file with her and said she'll call me back. The next day she calls me back telling me she was swamped and couldn't look at my claim. I still haven't gotten a call back from anyone. I really hope Ashley's changes coverage companies. We paid extra for this service. Ashley's also agrees that gbs isn't doing their job.
My great mattress hunt of 2019 found its final stop here. Prior to choosing Ashely, I searched countless department stores, manufacturer websites and stores, mom and pop mattress boutiques, and weighed the pros and cons of so many Tempur Pedic and Sleep Number mattresses, pricing, discounts, sales, and financing options. This store was so unexpected because I knew my dream couch was here; little did I know they would have not only my couch but my dream mattress with the best deal! Right from the start, I felt seen and heard as a client. Jose, the floor manager sought us out immediately and asked how he can help us today. Its a pet peeve of mine when stores don't acknowledge you because of the chance that you may not want to buy anything. This was so different. Upon listening to what we needed, he made sure one of his best sales associates can help us. His sales guy did not disappoint! Aryan Ashrati, the sales associate, helped us throughout the entire process. He was 20 pounds of pure energy in a 10 pound bag! After searching for so long, I felt so exhausted and usually the paperwork is onerous but his energy kept the process so much more enjoyable! I walked out excited for the mattress and couch we selected, pleased with the discounts offered, and grateful for the satisfactory client experience.
My experience at this store was amazing from beginning to end. The main reason behind that is that I got to work with Danny on the sales floor. You were so knowledgeable of not only the couches I was looking for but also other things that most salesman wouldn't know about! I definitely recommend you check out this store for it's great deals and great customer service. Make sure you ask for Danny! He also gave me great advice for my newborn baby.
Purchased almost all of our home furniture with Ashley at Main Place in Santa Ana. Most recently we bought our bed and were given $200 in what they called "Gift cards" Super excited to buy our son his first big kid bed we were getting ready to purchase the bed and they told us we couldn't use the "gift cards" because there was a promotion on the bed. . You cannot use the "gift card" on a promotion. Then that is not a gift card. That's a coupon for $50 off a full priced item. And, you can only use one "gift card" per transaction. Just feel they were super dishonest with us. We left the store feeling very frustrated and the guy we were speaking to was very unsympathetic. We'll be shopping elsewhere from now on.
Great customer service! Anna Felix is a wonderful sales women who will give you wonderful deals. 10/10 would recommend if you are looking for a smooth process.
I bought a bunch of furniture on their big sale, Shar is a great salesman, ask for him.
They have a great selection in store as well as what they offer in the catalog that can be shipped to your home. Great customer service with a quick transaction to get you in and out.
Great customer service! Aryan gave us the time and space to make a decision on our own but was there for us when we had questions. They had a great selection of bedroom sets for us to choose from. Very easy from start to finish.
Very helpful and knowledgable. Sheri was very helpful finding us a brand new mattress.
Great service and very helpful staff
Great Ashley Homestore! Very helpful sales associates Faye and manager Jose! Taking home a brand new dining table.
I can not trust Ashley furniture for delivery time and product it is always damage and costumer service not even one star you have to be on phone waiting for mor than 50 minutes with no results, I hope I was abele to give them no star at all. Do not buy anything from Ashly.
Do NOT buy from this store it's horrible and the worst extended warranty rules and regulations I have ever seen. They will not honor anything that goes wrong with your furniture. Cheaply made and a total joke. Shame on your corporation.
If you shop at this branch, only see Oscar! He is the best! He doesn't hover nor is he super pushy like other sales reps there. He is the best and really cares that you are getting a deal! He protects your investment that you are making when it comes to furniture purchasing. Will be coming back for sure but only to work with Oscar!
I will never shop at any Ashley furniture store ever in my life!!. Spent over 13K on furniture! Ended up getting display items with scratches. Took about 7 shipments to finally get all the merchandise in. After lies and lies on items being on backorder. The sales associate called us saying if we could accept an early delivery than what was scheduled. (only including the high priced item) sooner so that he could get his commission check.After his commission check was received he would take his time and not really help us out with issues to our order. Stores triple the price in the store and tell you oh we are going to give you all these discounts!! Its a bunch of Bull. Items online are still cheaper than in-store with no discounts and u get free delivery. Until this day we have not received all of our items ordered. Buyer Beware.
All the staff members were extremely friendly and helpful. They made the buying process easy. Thanks Aryan and Jose
Such a quick and easy process. We were able to get a beautiful leather recliner set. Promised delivery date is just a few days away. Jose, the manager was very helpful.
Thank you Aryan for all your help. We got a great deal on a beautiful leather recliner sofa set. They are currently having their biggest sale of the year.
Ashley is having their biggest sale of the year. Was able to get a beautiful gray leather sofa for my new home. Aryan was extremely pleasant and patient.
Chirin and Jose were amazing and very friendly. They treated me with respect and had so much patience. I got a good deal too!
Chirin was absolutely amazing. She greeted us with such enthusiasm and remained so pleasant and patient throughout our time in the store. I will definitely be back to this store for more purchases with her assistance. The manager Jose also was so good to us and made our purchase totally worth it. Thank you both for making this such a pleasant experience!!!
Got an amazing deal for a bed set! Danny was so helpful with everything from the start selecting the mattress to the bed covers gave great suggestions! Great places to go for furniture plus they got an amazing promotion right now! Will definitely come back!
Very helpful and GREAT prices!
Great service, manager Jose is great
Great prices with a solid selection.. Anna and Jose were very helpful and made the process very simple
Received 5 star service from sales associate, Alireza. He was very helpful and courteous as we navigated our way through the huge store. He addressed our questions and concerns and focused on what we need without being pushy. He made our furniture buying experience a very pleasant one, and we are very grateful. Thank you!
Go see Sheri for the best deals! She was so honest and friendly. Will go back to see her with every purchase we make! Thank you!!
Just bought a dining room set and sectional from this location. I worked with Antonysamy(Anthony) irudhayaraj and he was awesome. He wasn’t pushy, but knew his stuff and got us a great deal. Definitely coming back next time we need furniture and definitely going to ask for Anthony.
Their products are not bad and if you want to buy something they will help you to the end of the moon. However, if you have problems with delivery or need customer service they are the worst. Try calling their customer service and see how enjoyable the 40min wait time the run around you get are. Great when you want to buy but terrible when you need some help. Nightmare
My wife and I visited the Ashley store to purchase a sectional sofas. We bought and sofas delivered but they were too big for our living room. We had contacted the store but was told to call corporate instead. When I reached out to corporate, they are refusing to have the items to be returned for an exchange. We were given a run around and was told that they will contact the store itself but no guarantee. We were never told during transaction or even before and after paying for the furnitures that we are not able to return or exchange in the future if there's any issue. We were never told that all sales are final.
Amazing staff, amazing atmosphere, amazing deals. I got everything I wanted and more for a reasonable price. The protection plan is amazing I know my furniture is protected for 5 years!! Sergio was so kind, he followed up with me to see how things fit and looked in my home. I'm completely satisfied. I'm glad I drove from Los Angeles to Santa Ana to this specific store I don't think my turn out would been this amazing!! The delivery was prompt, very efficient. They put the everything exactly where I wanted it in my house. Very quick their assembly program was great! Thanks so much Ashley for hookin' a sistah up!
Very expensive
Do not recommend this place. If you want to buy something from Ashley's Just go to their online page, everything is way simple and cheaper there. I got some issues with the set of tables i ordered for the living Room. I was trying to exchange them for some I saw online But they didn't want to help me. They said they can't match the online prices since they all come discounted already but it was all talk because I called their corporate office and they said that they Can but it's all up to the manager. This store got some Horrible customer service. The sale reps and managers are all talk. 0 stars for this stores. Never buying anything here. Or any other Ashley's store.
Great prices and quality plus a good selection to choose from. Manny was very patient and answered all of our questions as well as made good suggestions as we pulled our room together. No pressure to buy just helping us pick what was best for us! Will definitely buy here again.
Purchased a dining table and a living room recliner just the other day. Did not regret our visit and purchase at all. Since the moment that we walked in we felt a sweet welcome and felt like we were at home. Sheri, was very great giving us a great tour around the ware house advising us the best deals and furniture. We surely did appreciate her sweet and loving great customer service. As well as the manager Jose! Way to go guys. We will sure be coming back in the future to upgrade on further furniture that we need for our home!
Purchased a dining table and a living room recliner just the other day. Did not regret our visit and purchase at all. Since the moment that we walked in we felt a sweet welcome and felt like we were at home. Sheri, was very great giving us a great tour around the ware house advising us the best deals and furniture. We surely did appreciate her sweet and loving great customer service. As well as the manager Jose! Way to go guys. We will sure be coming back in the future to upgrade on further furniture that we need for our home and looking for Sheri to help us out again!
Came in just to "look" and Fred was very helpful with helping us find exactly what we needed. Navid the manager answered all our questions and got us the best deal we could get! Needless to say we left here very satisfied. Will definitely refer friends and family for any furniture needs!
We hade the pleasure of working with Ana today. Bought a couch and love seat set. Ana was very friendly and knowledgeable. Steered us toward the best deal. She helped us choose our accessories. Definitely a good experience.
I went to Ashley because of their name brand which is very quality driven and iconic. Lance Cuomo was my sales rep and his manager we're both very helpful and accommodating. I gave them a competitor's price on a living room set I wanted and they matched it. What I liked the most about my shopping experience was his no high-pressure sales techniques, which other furniture stores tend to do. Thank you Lance and Ashley furniture for your amazing customer service, expertise and help.
Worst place ever . They sold us a couch it had a tear . They even try to hide it and didn't even mention it till we bought it . We demanded a refund but they refuse . DO NOT GO HERE . They were very rude about the whole situation !
Great service
Came to Ashleys furniture to shop my new home. Fred and Jose were super helpful and patient with us. They helped us find exactly what we wanted for great prices as well! Highly recommended!!
Jose and Fred were very friendly and were very helpful in showing us the lowest prices. They were fast in finding everything and putting in our order.
Jose and Fred were awesome. They really helped us getting a good deal.
Jose and fred were good. Provided us a good deal.
Fred and Jose were incredible in helping my entire family chose what was going into our new home. They helped us with the discounts and low prices on everything. We got amazing deals and it was a quick and easy experience. The people were incredibly friendly. This store is highly recommended.
We had best experience at the store we had a good experience with raj he is great Him working with manager as a team we left the store very happy We will be returning to the store for more purchase and also will recommend family and friends Thanks raj and manager Jose
Marlène our sales person is very nice and helpful with our needs. Gave us a really good deal.
This time last year we purchased bedroom furniture from the Santa Ana, CA store. We were sold the extended warranty and a bill of goods! Recently, two of our drawers are having trouble opening and closing. Today I called to have an appointment set up for repair. The Extended Warranty people informed me the warranty only covers accidental damage to the finish on the wood such as scratches, burns bubbles in the finish. Workmanship on the actual working parts that might fail are not covered. Part two of this review is that. . . not once but twice. . . I waited in excess of 10 minutes on hold and then was disconnected. . . phone numbers given. . . lead to the exact same recording and options so you can get right back in to the same queue. To say it was frustrating is beyond true! I am completely shocked that a service plan does not include the working part and beyond that that I was talked unto a service plan by being lied to. I was told it covered everything! Bull *%]!
Worst customer service..people are just standing there talking an joking around instead of working
Expensive
Got a sweet deal from Anthony and Jose. Price is much lower than what was marked.
We were there today and they have great customer service. Danny Nguyen was awesome. . He was very informative and not a pushy sales person. We had our kids with us and he did his best to try to get us out of there fast but still giving us all the information that we needed. . . . . plus we got a good deal. Thank you Danny!!!
Love the service , when you come talk to Sheri , super nice and cheerful person. And works with you and truly helps you out. Especially for first time furniture shoppers.
Went in to look for a 2 piece sectional. Was immediately greeted by Marlen, who was very friendly and knowledgeable. She offered a very good deal on the sectional. I also ended up purchasing a coffee table with two end tables. Just wish I had been told upfront about the NO exchanges/ returns policy before my purchase, but great service overall.
I had a horrible outcome buying a furniture for my living room. In the beginning everything went beautiful & I was very happy I was getting something new for my home. Months later I find out that the total they told me in the beginning is not what I'll end up paying (it's actually 50% more than what they had initially mentioned). These people are not honest & all they care about is making the sale. When I went back to talk to the manager he was no help at all! He directed me to someone that couldn't even find my initial paperwork to prove to me that they had mentioned the ridiculous price before. I will never buy from these people again!!! Ashley Furniture located inside Main Place Mall I don't recommend you !
The deliver driver refused to come back to drop off my order after they lied I was not there. I contacted the store & asked the store manager Navid Bakhtiary to assist & he contacted the dispatcher on my behalf. Navid advised there is nothing he can do and I had to wait for next week. I reminded David this began due to his error on my original deliver date, he became upset and he advise I may cancel the order. It is obvious my business is not appreciated, I recorded the call with Navid to avoid "misunderstanding". Since the Todd Wanek information is public data, I have emailed him the voice recording so he may provide his store managers with customer service training.
Very nice looking furniture
Excellent experience shopping at this Ashley location! Faye was extremely helpful with helping us shop for a sectional for our main room. She was very kind and guided us through the stock at the store and what would work well for our needs. Faye and Jose got us a great deal on the sectional we chose. I would highly recommend this Ashley store, and would return for future purchases.
Fantastic service! Faye and Jose were very helpful and friendly. They helped us pick a sectional that was right for us. I definitely would recommend visiting and purchasing furniture from this store. I would visit again.
Great selection and very helpful staff! Fred and Jose were not only very helpful also took the time to give us financing that worked well for us.
I bought a new sofa yesterday. Sheri was so helpful, she spent a lot of time with me finding my perfect sofa. She got the measurement tape and was helping me figure out the size and the quality that I wanted. Her manager, Jose, was really great and helpful too.
I came in to get a living room set and right away Fred offered to help us in anything we needed and was very helpful. Great customer service from Fred and Jose.
Amazing service. Amazing prices!!!
Fred deliver great customer service and help us make the right decision on our purchased on our living room set and has a lot of patience even though we changed our minds he was extremely happy to help us thank you
We just stopped in to check out dining room sets. Aryan went above and beyond helping me. He moved chairs and benches all around the store helping me decide on the perfect set. The whole process was so simple and he was amazing to work with. I will definitely be returning and recommend anyone to come and work with him. He's was pushy at all and so accommodating! Thank you so much!
Just an update still haven't received my refund and now trying to call them again . I've been on hold for like 30 minutes already .
Shoutout to my Sales Associate, Chirin and Store Manager, Navid! Chirin literally walked the entire store with my family and I making sure we were seeing every option. She went above and beyond in customer service and really made this grueling process, enjoyable! I purchased not only a mattress, but also the foundation, an entire bed frame including head and footboard, plus an office desk for such a great price! If I ever in need of any more furniture, Chirin is my go to sales associate. Thank you for all the help!
Service was exceptional!! Fred was very knowledge, and the manager Jose helped us a great deal!! We will definitely be coming back here for any furniture needs.
Fred is the man! He got us a great dining room table set and delivery for a great deal. We were in and out in less than an hour. We came in not knowing we were getting anything and walking out with a great new dining room set. I thought we were going to be sold to the whole time but instead he was incredibly helpful and showed us the best product for the best price. He also was hilarious and made the time in the store a complete joy! How often can you say that about a trip to the furniture store!?! We will be back and buy from Fred and Ashley Furniture again because of the quick and easy transaction. I will be referring all of my friend so go straight to him! If his boss is reading this, give him a raise because he literally made my night AND got our place furnished!
I don't recommend Ashley at all but if decided to buy from them don't go to Santa Ana Main Place branch, the employees there are unprofessional they don't know what they're doing and how to treat customers! They the worst employees ever specially sales manager (Patricia Lopez Alvarez) and (Juan) be careful when you deal with them. I went there with my wife, we bought some furniture and they told us it will be delivered after 3 days, we went back home sold our old furniture and then our delivery for no reason was delayed another 10 days, during this time my wife traveled on a vacation and her phone stopped working, my name and number was on the application as a reference so after 13 days and before the delivery date I called to make sure that the delivery still scheduled for the next day and when I called I gave them my number to call me back and told them many times that my wife's number is not working because she is not in town, they told me we will check and get back to you, after 5 hours no one called so I called back and they said we will not deliver the furniture because we think this is a fraud as the number on the application is not working, I told them that I gave you guys my number many times to call me instead, they said our system requires that we call only the buyer!!!!! What a stupid excuse to cancel an order and keep us without a furniture for almost 15 days now! Don't go there guys, don't buy from Ashley and special that branch.
Bad customer service they are fast to charge late payments but really slow to credit you
So my parents went to soo many different furniture stores and tbh, Ashley's is the go to store! You can trust them, they're super fast and stand behind what they sell you! They purchased a sectional over at another location and it was too small. I came with them and we came across Ali, such a friendly and helpful man. We explained to him our situation and he decided to go and get a tape measurement to assist. He had us go to the sectional area and try all of their pieces to see what caught our eyes and bottoms !! That's when we came across our prized sectional... we measured and calculated our possibilities. Ali then said, here's a paper draw it and write the measurements we just measured. Take it home and measure what you have and let me know! It was like , no pressure and I loved that! We were so comfortable with his idea! That's what we ended up doing.. came back after an hour and a half. Huge smiles on our faces and ecstatic that he was so right for sending us with the drawn out paper measurements! Ali and Jose ( the floor manager) have been so amazing to us and helping us and making sure we have the perfect furniture piece! Jose kept making sure we were always happy and let me tell you, beyond satisfied. Thank you Ashley's Furniture for hiring kind and caring representatives.
So my parents went to soo many different furniture stores and tbh, Ashley's is the go to store! You can trust them, they're super fast and stand behind what they sell you! They purchased a sectional over at another location and it was too small. I came with them and we came across Ali, such a friendly and helpful man. We explained to him our situation and he decided to go and get a tape measurement to assist. He had us go to the sectional area and try all of their pieces to see what caught our eyes and bottoms !! That's when we came across our prized sectional... we measured and calculated our possibilities. Ali then said, here's a paper draw it and write the measurements we just measured. Take it home and measure what you have and let me know! It was like , no pressure and I loved that! We were so comfortable with his idea! That's what we ended up doing.. came back after an hour and a half. Huge smiles on our faces and ecstatic that he was so right for sending us with the drawn out paper measurements! Ali and Jose ( the floor manager) have been so amazing to us and helping us and making sure we have the perfect furniture piece! Jose kept making sure we were always happy and let me tell you, beyond satisfied. Thank you Ashley's Furniture for hiring kind and caring representatives.
Sales person was flirty. Forgot his name but that is disgusting. And I do not appreciate it at all. Please be more respectful towards women.
This is the best place to buy furniture.sales associate,Danny Toosy greeted us with a great welcome to Ashley’s was very helpful in finding us the best quality couch.cant wait to get.sales manager was very kind.Thank you Danny for all your great service.will be back to buy more once moved.
Fred was an amazing sells person and funny!! When u come to Ashely, ask for Fred!
I was going to leave Ashley empty handed ... until Sheri saw me. She went out of her way and above in helping me finding right the furniture. Ending up buying 2 dressers with a mirror, dinning table sets, 2 bed frames with storages. Absolutely got a great deal. They will work with you. Come and find Sheri if you need to do your home improvement.
My husband and I decided to come here cause we have heard a lot of good reviews on this store compared to the other ashley stores. The moment we walked in, we were greeted by Aryan. Now im the type of person who doesnt like pushy kind of people who follows you around and forces you to decide what you want to get. Now Aryan was never like that. He was really cool and friendly and was never pushy, in fact, he really helped us a lot and was so patient with us. Aside from that, he really knows what he is talking about and very knowledgeable about the tempur pedic which is what we were buying and that alone was a plus for me. We were then introduced with the manager of the store, Navid and he gave us a very fat discount that we couldnt resist. Overall, our experience was really good. We saved a lot of money and dealing with them was a breeze. I would highly recommend this place if you want furnitures and stuff and look for Aryan, he will really help you and make things easy for you.
Purchased a temper-pedicure mattress with Aryan. He was very knowledgeable and friendly and answered all of our questions. Jose helped us get a great deal too!
Sheri C is the most amazing, fun, and knowledgeable person in the store! If you come here go with her! We wanted a bedroom set and left with the perfect one and a mattress for our guest room. Thank you!
We had the beat service from Sheri C.!!! We walked in looking for a bedroom set, she heard our wants and needs, set us up with exactly the perfect bedroom set for us. So happy!!!!!!!!!!! :) thank you!!!!!!!
SERVICE: A+++ by Danny J & Sales Manager, Jose Walked in with my fiancé at 830pm wanting a certain couch for our new condo. Luckily, Danny J. Stopped us and asked if we needed any help. He showed us the couch we wanted. Was very very very honest with us, which made us feel more comfortable. He asked his manager, Jose to see what he could do for us and they were able to get us exactly what we needed in such a quick time which was exactly what I wanted. We were in and out of there within the hour including the purchasing time. Them being able to work with us when we come in with the store about to close but still willing to give us the best service possible. Great store! Felt the genuineness of the staff there! Def would recommend people to go here and to Daniel & Jose for impeccable service!
I had a wonderful experience, with all the team member. I am very satisfied with their service .😀😀😀
SERVICE: A+++ by Danny J & Sales Manager, Jose Walked in with my fiancé at 830pm wanting a certain couch for our new condo. Luckily, Danny J. Stopped us and asked if we needed any help. He showed us the couch we wanted. Was very very very honest with us, which made us feel more comfortable. He asked his manager, Jose to see what he could do for us and they were able to get us exactly what we needed in such a quick time which was exactly what I wanted. We were in and out of there within the hour including the purchasing time. Them being able to work with us when we come in with the store about to close but still willing to give us the best service possible. Great store! Felt the genuineness of the staff there! Def would recommend people to go here and to Daniel & Jose for impeccable service!
I worked with Danny and Jose and the service was exceptional. They were very helpful with everything that we needed and felt no pressure at all. I would definitely recommend anyone to come to this store to purchase furniture. My wife and I will definitely be back here and go no where else.
Great service!! Good presentation. Fred Sohbati was awesome!
Great customer service! Ask for Fred Sohbati! He was so patient and helpful when were trying to decide what was the best fit for our next sofa. We've been to other furniture stores before and this was the first time we were treated so well! And he served us with a smile too. Thank you, Fred, for making our shopping experience so smooth.
Lied about warranty and quality is sub par. Purchased a couch and was told it had a 5 year warranty on frame. After it was delivered we noticed it sank on one side. 2 months later they came and looked at the couch, found the frame had already cracked, and said that it is not covered under any warranty.
Have been here a few times, Aryan is amazing at what he does. We've come back specifically for him and he helped us get a great deal! Definitely coming back to him whenever we need anything home related!
The staff was very attentive and very patient with my indecisive a&$.
So I'm really disappointed in this furniture store ! First off the employees are pretty good to talk to. However I ordered my living room set at the end of April. Our delivery date was set for May 15 once my set arrived. My soda seat was NOT NEW ! My love seat was a different color ! So I refused my order . Then I let them Talk me into waiting til the following Tuesday . They said I'd have everything and it all would be NEW ! Tell me why now they are saying we won't have our furniture until June 3 ! No sir . I will be coming to have my money BACK ON MY CARD ! We have been in the process of moving for about a two months and we were renting so we returned everything ! I'm not waiting another month for a living room set . Sorry Not Sorry
I have purchased a Tempurpedic cloud supreme breeze from Ashley Homestore in Santa Ana, California, a distributor of Tempurpedic. I The sales person lied that they accept return. After one week, when my Sciatica back pain returned I requested a return. To my surprise they said no return. The sales person, Ali Harandi, the sales manager, Romeo Pena, and the store manager, Navid Bakhtiari all supported each other. I spent $5600 on this mattress and cannot use it. The store manager threatened that if I write bad review, he will not consider exchange and I must keep the mattress for at least 30 days. After 30 days, he said he will send the request for exchange to their headquarters. After months of run arounds and not returning my calls, I caught him smoking outside of the store. He said that the exchange has been denied. I have spent hours on the phone with their corporate office. I was on hold for 45 min to an hour. The line would drop or I would get transferred. They refuse to give email address or phone number of higher managers. Ashley Furniture store are corrupt from top to bottom. I read the reviews and there are so many one star, titling Liars, Worst Experience, etc. I wish I would have read them before my purchase. This company is corrupt from top to bottom.
Raj and Jose really took care of me and my family! They were super attentive with our needs and gave us an amazing deal! I truly recommend you come see them.
Ashley' is overpriced...everytime I come to make a furniture purchase the same exact piece it's $50 to $100 over there competitors its like I have to pay the salesman commission. They on to ask me who has it less. Why do I have to do the salesman homework for their commission... a salesman should know there competitors and be up to par with them. I should not be making it easy for someone to earn there money.
Ashley' is overpriced. . . everytime I come to make a furniture purchase the same exact piece it's $50 to $100 over there competitors its like I have to pay the salesman commission. They on to ask me who has it less. Why do I have to do the salesman homework for their commission. . . a salesman should know there competitors and be up to par with them. I should not be making it easy for someone to earn there money.
Raj and Manager Jose were amazing! They were very quick to assist me and made my whole experience pleasant and stress free! I will definitely be back for any future needs
Worst service ever!! I was over charged!! The area rug that I got sheds carpet fibers my stuff was delivered at a later date than promised due to a back order on my candle set. . I got my stuff delivered and still till this day 2 weeks later no candle set!!!
Thank you Fred Sohbati!
Thank you Fred Sohbati!!
OK - I get that you work on commission, but please don't hover over me like I'm going to steal a queen size mattress and stuff a dining table under my shirt. Sometimes people just want to look around and have fun. Maybe they're just thinking for the future, playing 'what if', or just relaxing. Regardless, if we have a question, we'll come find you after you introduce yourself to else. Meanwhile, it's almost worse than a used cars salesmen.
(Translated by Google) The seller was quick he knew what I wanted everything was very easy I liked his kindness courtesy I recommend it a lot come and talk with the Fred sohbati (Original) El vendedor fue rapido supo lo que yo queria todo fue muy facil me gusto su amabilidad cortesia lo recomiendo mucho vengan y hablen con el Fred sohbati
Fred was very helpful and made the process easy and fast.
I honestly don't know how to begin about the poor poor customer service here. I have been in several times looking at sofas and was back on more to try my 2 favorite options. Everytime the sales person who assigned themself to me has been extremely pushy which is not my style. I love to look around and be checked up on occasionally not crowded. Tonight was the last straw, ready to buy I asked a man who was on a computer looking at Yelp ironically, one question. I was extremely polite and asked permission to ask a question, he did not respond I figured I spoke to softly so I asked again. His name was Lance and he simply was annoyed that I bothered him. He even raised his arms around mouthing angrily looking at the employee Danny who followed my husband and me around. I am extremely upset and to be honest offended and this store has officially lost my business and the saddest part is I've been saving up and had enough to purchase a whole set cash. Good luck staying in business because with the crowded stalking or extreme rudness you'll be out of luck soon.
Place was great troy was awesome he helped out with everything answered all our questions. Even gave us tips in how we can decorate our place. Thanks troy...
I want to give a shout out to Bobby at the YL Ashley's! I went in looking for a couple of sofas and a super small kitchen table. Bobby was super patient with me and not pushy at all. He sat in all the sofas with me and was honest about his opinion. He introduced me to Charles the manager, and he offered to help with anything I may need. It was a great experience. Let's face it, if you're shopping at Ashley's, you're there because that's what you want to spend. If you want your furniture to last 20 years, go pay top dollar at a high end store ( I've done that as well, and it doesn't always mean more is more) If you want something that is going to look good, up to date with style, and get you through several years, Ashley's is great. If you have dogs and kids and know your stuff is going to get thrashed, this is the perfect place. And Ashley's always has the big sale and 0 interest-if you want to make payments.
I honestly don't know how to begin about the poor poor customer service here. I have been in several times looking at sofas and was back on more to try my 2 favorite options. Everytime the sales person who assigned themself to me has been extremely pushy which is not my style. I love to look around and be checked up on occasionally not crowded. Tonight was the last straw, ready to buy I asked a man who was on a computer looking at Yelp ironically, one question. I was extremely polite and asked permission to ask a question, he did not respond I figured I spoke to softly so I asked again. His name was Lance and he simply was annoyed that I bothered him. He even raised his arms around mouthing angrily looking at the employee Danny who followed my husband and me around. I am extremely upset and to be honest offended and this store has officially lost my business and the saddest part is I've been saving up and had enough to purchase a whole set cash. Good luck staying in business because with the crowded stalking or extreme rudness you'll be out of luck soon.
This place is seriously so horrible poor customer service and are just money hungry!! So I order a couple of items in the begging of March for my new apartment the gentleman that was helping me purchase my order mention one of my sofas I picked would be in back order but that it will only take about 3 weeks to be delivered so I agreed to still purchase it. So here we are 4/8 and still no sofa has been delivered and they keep telling me it's going to be delivered and they keep changing the date. Never again purchasing anything from this place!
Had a great experience during our first time at Ashley HomeStore! Aryan was very helpful in helping us pick out some items at a great price. The store is clean, well-lit and spacious. Would recommend this to people looking to furnish a new home at a reasonable price.
Great experience with a lot of savings! Thanks Raj!
Sheri C was fantastic lady for me! Great personality and she found what I needed. There was no pressure to close the deal that day. The next day a new sofa arrived and she sent me a text with the info. I went back today and found the perfect accent chair! Fay saved the day when we thought it didn’t have a LAFchaise! Great store with great people! Anthony, the new guy, NOT new! very friendly. And the store manger Navin great to work with. If you need new stuff stop by and checkout with team of people! They will spark you some joy!
Great customer service
Very helpful staff.
Aryan was an awesome sales person. He really took care of us & advocated for his customers. He was very knowledgeable & helpful. The manager was also very accommodating & knows how to take care of customers. We will be back for sure.
so far it's a no-go on my review of Ashley I picked a delivery date for a recliner. They tried to deliver a day earlier and I wasn't at home. I am now in negotiations about a new delivery date, but each time I call it takes forever to get through, and they have the worst ads and wait music that you have to listen to in order to talk to someone. I'll let you all know once I get delivery, if I'll get delivery at all. . .
Fred is been so helpful! Awesome service. Love our new sofa.
Great service! Look for Fred!
Rej was very help full and very friendly customer service
Sheri was absolutely great help in choosing my new living room set, super nice and would gladly come back and pick out more!
Walked in and was immediately greeted by this nice gentleman Fred. He was so helpful and attended me and my roommates very well! He gave us the best price he could get and we walked out of Ashley Furniture with a brand new sofa and smiling faces!
Had a great experience at this location! Fred went above and beyond to help us find whatever we needed! Got a great deal on a beautiful couch and will definitely be coming back for any of my furniture needs!
Absolutely incredible customer service from the entire sales team! Fred and Oscar are literally the best.
We have been to this Ashley Furniture twice. Both times we purchased and have been very happy with the customer service. From purchase. . . price negotiations. . . and all the way to delivery and set up. . . they were awesome! This is yesterday's delivery results. . .
They have a great staff , so helpful and taking care of your needs . I had a chance to get take care by Mr. Ali Harandi . He showed me all my options and helped me to found my ideal payment plan. They deserve to get 5 stars.
This store is horrible. No one explained to us we only had 3 days to return furniture. We now have a sofa and recliner that are uncomfortable and not at all what the sales rep made them out to be. Also we purchased at the same time 2 end tables and a coffee table, which still have not been delivered. DO NOT SHOP HERE. THEIR CUSTOMER SERVICE IS HORRIBLE.
Thanks to Troy for helping my wife and I choose a new Bed and Couch for our house. I appreciate that he allowed us time and space to look around, and was there to explain the details and benefits of the Matress we chose. If you’re reading this, ask for Troy by name.
Sales people follow you around
Thank you to Jose and Raj for the great buying experience. Quality furniture at a good price. Will be visiting again.
First time visiting this Ashley Furniture store and service was impeccable! Juan Trejo did an awesome job providing great service and listening to our needs. He helped my mom find the right mattress and couch for the living room. Anybody interested in buying any furniture, come to this Ashley Furniture and ask for Juan Trejo.
Excelent service extremely satisfied I can guarantee I’m coming back in a month for more furniture.
Huge warehouse. Reasonable prices.
Do not waste your time buying furniture here . Yes the quality of it isn't bad so far ( only had it a few months ) but the service is absolutely horrible . I was told when I purchased my furniture to let the delivery company know 3 days in advance so they can deliver my furniture on time . Well guess what I called at least a week in advance and they said they can't deliver it for a whole month . * to note they took about 30 minutes to just answer the phone . So I decided I'm not going to wait a whole month so I'll go pick it up (all the way in Colton) . I was told I can get a refund on my card for the delivery fee and to bring it when I pick up my furniture . Well when I got there they told me there isn't even a place for me to get my refund there ?!!! So going back and fourth calling customer service and waiting on hold forever . I STILL DIDNT get my refund . I have been dealing with trying to get a refund for the delivery fee for about 2 months now . No one is helpful or on the same page . I will never be buying furniture from them again .
Manny was great. Awesome customer service. Definitely come to this store again.
Where do I begin!!!! Don't buy furniture here or the warranty protection. Let's start with the fact of just calling The customer service line for the corporate office as the wait time is it supposed to be a minimum of 30 minutes before I get someone on the phone and order to resolve a simple simple issue or question expect to be on the phone for an hour and a half. Bought a TV entertainment stand for my living room with the extended warranty protection and the hinge on the door somehow broke came off and I didn't want to touch it because I do have the Exxon warranty calls customer service for Ashley furniture and was told that I would have to call my protection plan call the protection plan they said oh no action plan does not cover door hinges which if I recall right the sales rep is an about the store at the time I purchased it so they send a warranty plan would coverAny and all product defects damages and wear and tear so I called Ashley furniture corporate office once again spent an hour and a half on the phone just to get someone to say OK I will get a supervisor who will approve a one time courtesy service request to go out there and fix the issue the rep came out a week and a half later was able to simply fix it and the repair man simply told me there's repair service for either extend the warranty or manufacture warranty it's pretty bad when I had spoken to the representative at Ashley furniture and corporate office it was like pulling teeth multiple phone calls over the course of several weeks of complaining when I finally got fed up and said OK we will send someone worst customer service ever the Ashley furniture store at main place mall does have some nice friendly representatives however they're just sales driven only I get that it's a sales position but if you're not there for sale they were there not there for customer service those two should go ahead and hand especially when establishing a listen ship to have a returning customer never again will I ever go back to Ashley furniture or recommend it to a friend or family cheap furniture affordable price terrible manufacturer warranty terrible extended Warranty buyer beware The manager at this location was very Accommodating very personable and eager to assist me however his time is always limited which I get he's managing a lot of people if I could rate the manager at the main place mall location five out of five stars excellent excellent customer service by the gentleman with the beard unfortunately the corporate office has left me no choice but to leave a one star review
Just purchased a bed and mattress, all for a great price. Juan Trejo and Jose were very helpful. Great service!
Received great help from Juan Trejo, and Jose. Great customer service, especially when it came to saving. Highly recommend!
Danny was such a great help! Very welcoming and informative on products. Great service, very happy with our purchase.
It was a great experience! Juan Trejo was very knowledgeable & attentive, I recommend Juan to anyone who is visiting this location!
Great service from Jose gonzales, Juan Trejo and Navid they went above and beyond. We will definitely return.
Customer service at its finest....Juan Trejo very professional and his two supervisors Juan Gonzales & Navid very knowledgeable and very helpful...Thank You guys you have a customer for life......
Best customer service from Danny Tooy and Troy. They took care of me buying tempur bed. I will come back and buy again.
Juan and José are very good sellers they helped me very good..
I used to love shopping here! I would get ALL my furniture here! Until this time I came in looking for some kitchen furniture and since I didn't find anything I liked or buy anything they give you the worst attitude and push you away Oscar sales guy was super cool until you don't buy anything and the manager Jose huge dick just because we didn't want to buy a mattress! Excuse me We didn't come to buy a mattress! Never coming back! I even recommended this particular Ashely's to so many people! Screw that I see how they really are.
The reviews are right about everything being back ordered. Be aware if you do buy a furniture set to NOT sign for the delivery if it is not complete. I made the mistake to sign because they said it would be delivered at a later time(which they never did) and now am unable to return. Very shady business.
WARNING: Do not use Ashley HomeStore!! I bought a sectional and a rug with the understanding that they would be delivered and set up together. The rug was out of stock, according to the delivery guys. It was being sent out when it comes back in stock via UPS. Meanwhile, I have paid for the rug, wasn't told by the salesperson, Marlen Youseff at the Main Place location, and she spoke with Mark, the boss at the warehouse. I bought the rug on Wednesday and this is Friday, and the boss didn't know the rug was out of stock or low??? When I called customer service, I was put on hold for 15 min and then told the manager was in a meeting. DON'T shop with them!!!!
EXCEPTIONAL CUSTOMER SERVICE!! Daniel is an AMAZING sakes associate! My best friend brought me to Ashley's to look at couches for my new place. I was hesitant at first because it is a huge commitment and I'm EXTREMELY indecisive. Daniel was beyond patient, walked around the store with us for hours, and didn't make us feel pressured to purchase anything. He went as far as moving different items from all over the store to my selected couch just so I could get a visual of what everything would look like together. Daniel showed us A+ CUSTOMER SERVICE !! After hours of rearranging the floor display, I purchased a livingroom set that I know I am going to absolutely love! I will definitely be returning to Ashley's.
Decent, the prices were not the best though.
Great place to shop. Our sales rep Anthony never gave us any pressure and was very helpful with our shopping experience. We will definitely come back in the future. Looking forward to our couches! Thanks!
Sales people follow you like a hawk, can't take a hint. Very annoying.
My husband and I went shopping a few weeks ago at this Ashley's location we were helped by OSCAR he did not pressure us into purchasing anything or even followed us around like other typical salesperson do. We went there looking for our first living room furniture purchase. We left empty handed that particular day we let him know "we would be back". So today we walked in asked for him and he helped us purchase our living room furniture everything was quick and smooth he was so patient and helpful with us and on top of that we got a sweet 14 piece deal!!
I bought a dining table leaving Room set and Tempur-pedic mattress and it's been taking forever for me to receive. At first they are very attentive And willing to go beyond expectations the ones they sell you everything to start telling you that you're going to be receiving it within different dates I hate it because I keep asking for time off from work just to accommodate her stupid delivery. I would highly recommend you guys to go to a different store. The funny thing is that they deliver the most expensive stuff right away which is a Tempur-pedic mattress so I wouldn't back up from the sale they're very sharp.
Store looks stunning and staff is extremely friendly. Highly recommended
Great furniture and cheap too
My boyfriend and I went to Ashley's to purchase a new mattress, since I work directly below this location. Juan took care of us, and I mean he REALLY took care of us! He was so kind and professional, but most of all he is a humble individual, which my boyfriend and I truly respect. He was not only knowledgable about the items in the store, he was honest when we were looking at something that was not of a great quality material in comparison to other items we had looked at. He didn't try to sell us something because of how much it cost, he just wanted to make sure we left the store completely satisfied. Juan was absolutely phenomenal, I couldn't have asked for a better sales rep. I'm very indecisive, and we were there for hours deciding exactly what we wanted, but he never once made us feel rushed. He even stayed long after he should have gone home, to make sure we got exactly what we wanted. Juan gave us an incredible deal on our new Tempurpedic mattress with next day delivery, and even gave us our bed frame completely free! He made us feel comfortable, because he was honest and genuine, not a pushy salesman. Juan is absolutely a huge asset to Ashley's and I'm sure he will advance within the company quickly! We will definitely be returning very soon to buy dining room and living room furniture from Juan. If you're going to purchase furniture, I highly reccommend you ask for Juan at Ashley's in the Main Place Mall, you will be so glad you did! Thank you so much for everything Juan, we were so pleased with your service and we will be seeing you soon!
Danny Nguyen was great! He help my mother with her living room set and dining room set. Very knowledgeable, easy going guy. No pressure to purchase anything. Was a pleasure dealing with him. If you're in need of furniture, please see Danny Nguyen.
Stay away from this Store. Worst customer service, expensive furniture made by plastic. If you want to know something about your purchase nobody's answer the phone it doesn't matter what time you call. If you want a return something forget it even if you have it for 1 day.
UPDATE: I felt vindicated coz I contacted my credit card company when I got home and filed a complaint & a dispute claim for the wrongful charge. So in the end, they were unable to get my money. HAHA! This is absolutely one of the upmost worse conned 2 hour experience of my life that I've wasted. If there were negative 5 stars, I would have given that. But I vowed that I will never shop at any Ashley Furniture ever again. The sales guy "Jeff" aka Robert Le Cates who was only interested in the sales. His expression shoalready sour that originally I picked 3 items and it turns to only 1 because of shitty inventory and I wasn't going to wait a month for something to be in stock. Then the 2nd item he tried to charge me $70 more for the same item I found on their website. When he was caught, he said it'll give me the lower price. But he said it'll ship directly from UPS so I started to question how can it be shipped unless it's in a box not built! He lied and then said it'll be assembled. I pushed some more, then he changed his answer to say the item will NOT assembled! I should have just said forget about it. But I felt bad and wanted him to make a sale and then he fucks to the rug. He must be a confused idiot if you can't see the rug I wanted isn't the rug on the tag with that slew number. Each tag has even a PHOTO of the rug!! The icing of this idiocy is that the arrogant sales manager
My wife bought my daughter bed.
When you're purchasing, they are the nicest people ever. When you're having a trouble, forget it. No one is willing to help. I purchased the protection for the dining room and the living room and it took me around 11 months for someone to help me replacing a defective chair. Came to the store back and the gentleman in the customer service told me that I have a manufacturer warranty and that I don't have to go through the protection company, so I called the customer service number and waited on hold for at least 35 minutes. Some rude lady answered and told me that she can't help me because I didn't file the claim right the way, I was like are you kidding me????? Still trying to replace the cheap made chairs after a year of dealing with this no
We purchased a living room set in May of 2018. The couches were horrible. After two months, they looked like a family of twelve jumped on them for a decade. We contacted the sales man at the store location and we were referred to customer service who then sent out a tech to look at the couches. He agreed they were bad, and stated manufacturing defect. After a bit of run around, we got the first set replaced 3 months after the original purchase. Big surprise, we are having the same problem with the second set. Now, over a month of getting the round around from both the store (no manager is ever available or will return your call) and customer service saying to call the store, we were told they aren't going to do anything further about it. Customer service is RUDE and condescending. Frankly, I don't know how they sleep at night ripping people off! I am currently engaged with BBB to make sure my complaint is on file. DO NOT BUY from ASHLEY'S. Go anywhere else and save your self the hassle and money.
(Translated by Google) Horrible santa ana service in main place and phone calls never answer to aser I claim no solution and very poorly trained employees while I waited for 2 vendors talking and one le.decia to another I am texting with a girl of 20 you know as they like more text .. bad bad service (Original) Horrible servicio de santa ana en main place y llamadas por telefono nunca contestan para aser yo reclamo no tienen solution y los empleados muy mal entrenados mientras yo esperaba abia 2 vendedores platicando y uno le.decia a otro estoy texteando con una muchacha de 20 tu sabes como son les gusta mas text.. mal mal servicio
I just got an email notification that I was getting my CANCELLED SOFA'S delivered yesterday 3/10. Meaning, the cancelation never went through and still charged my credit card for the 2 sofa's. Holy shit. I am just in disbelief. I wish I can contact Ashley corporate and just complain. I am just in total disbelief.
Danny Nguyen welcomed us as soon as we walked in and made what would have been an overwhelming experience, easy and fun. Attentive, courteous, and also respectful of space when we needed to talk it over. Got us in and out without hassle and talked us over the benefits and features of everything we were checking out. I appreciate the attention to detail and his patience as we went back and forth between items we were debating on. Even when it felt like we’d leave without buying he was still awesome and didn’t make it seem like he was gonna push us just for the sake. Genuine kindness goes a long way so we knew if we didn’t make a purchase today we would be coming back directly to him. My friend ended up buying the dresser and will be coming back to him when it comes time for the barstools and entertainment unit. Make sure to ask for Danny Nguyen. He’s the guy to see.
An amazing experience. Danny nguyen was beyond attentive, helpful and patient. Definitely would recommend! - Merceades Green
Great experience at this location!! Oscar Gomez has great customer service skills and he’s very professional. We made a great decision to come here because Oscar and his manager Jose gave us great deals on the items that we loved and wanted. Thank you!!! Will highly recommend to ask for Oscar when you go to this location.
For the love of God, please dont follow me around the store. I came in to possibly buy a new mattress when I realized I was being followed through the store as I looked around. When I caught the guy standing about 6 feet from me, I walked the F out. NO SALE.
Worst costumer service ever... never will purchase again
Troy, thank you so much for all of your help and patience with us while purchasing our new furniture! You are a great salesman that is not pushy and got us the price we were willing to pay! That is very much appreciated. Ashley Furniture is lucky to have you onboard.
Long story short, my husband and I purchased furniture and it took almost two months to receive our complete order. We spent over $6,000 and our sales man did not do a good job with the updates. My husband would call him and he would text back days later claiming that he was out of town and would check back with us later. He even said he was going to send us a gift card to make up for the inconvenience about three weeks ago and have yet to receive anything. Lance was our sales man and honestly I don't feel like we were given the proper service we deserved. We will not go back to Ashley's for our furniture needs.
Troy was very helpful and showed me a lot of different mattresses within my price range and helped get a discount. Walked out very happy
Troy was definitely a huge blessing today! My husband & I came in today to look for bunk beds for our kids. Troy answered all of our questions and gave us a great deal. He didn’t make us feel pressured and I could tell he really had our best interests in mind. Can’t wait to surprise our kids with their new beds!! Thank you Troy!!!
Worst place and cheap furniture, the sofa I bought has a bad chemical smell and they kept telling me just air the room and put it under sunlight. . . . , it's been 2 months and the smell is still there. I think they recycle garbage into furniture. Just FYI they don't offer return, my advice is stay away from Ashley and buy something from Walmart or Costco better quality and better return policy.
My boyfriend and I went here today looking for a sectional couch and some end tables. We took a look around and found a great couch. One of the salesmen, Lance, introduced himself to us and offered his help with finding everything we needed. He told us about the sale they were having and even totaled things up for us as we went along. Towards the end of the shopping trip, he took us to one of the registers and rung us up, and did everything he possibly could to make sure we got everything for a great price. Definitely recommend Lance if you do need to do some shopping. He's been there for a long time and knows exactly what he's doing!
I wrote a scathing essay review then realized it wouldn't accomplish anything. All I have to say now is there should be a company return policy in place for direct shipments, there needs to be better education, communication, and honesty between store managers, and the salespeople should be better trained.
Manny helped my husband and i get our dream bed!!!! Thank you for all your help and knowledge of comfort.
Great Customer Service! Quality & Reasonable Prices. Ali was super helpful, knowledgeable and didn't hover over us but checked in just enough. We bought our bedroom set last year and they worked with us on the price. We are a newlywed couple and so we want to make sure we get quality items that last but at a reasonable price. We came to buy a sectional sofa today. Ali made sure we were happy with what we got and we ended up getting accessories as well. My husband and I are very satisfied with the service! Thank you Ali!
Very bad customer service. Return policy is a complete joke. SAVE your money. Our family had decided to get a couch but when we had received it, it was already showing signs of bed bugs. Once we tried to offer back the couch they had blamed us and said that there's nothing they can do about it. Assley furniture should be inspected from the health department after this situation. No cap these people deserve a neck. We also had warranty after spending 2 racks. If you decide to ignore this message and buy their nasty ass couches ima give you a slap in the back of yo head for being a dumbass. DO NOT GO HERE.
I don't even know where to start! First off all the customer service sucks! Second of all they give you broken furniture. Third off all they come with bed bugs! I recently bought new couches from them I called to get a another new since the one they gave me was broken and to find out they have bed bugs! Really I am a very clean person I always have clean around the home and never experienced this until I got the couches from them! I have a 5yr old daughter that I need to keep away from that dirty ass couch at this point I will contact the health department and file a report to the BBB! Don't waste a penny on them save your money and time!
Horrible customer service. The return policy is bullshit. We got new couches 6 months ago and were already breaking. We made a claim to get a new set and when they came to drop off the new ones and take the old ones they found bed bugs. Never in the 5 years of living in our apartment have we ever had bed bugs and we never had this issue ever with our old couches. They didn't take the old ones and give us the new one because it was a "hazard". They neither can prove that the bed bugs were already on the couches when they first delivered them. The main issue is that they are broken and now they won't give us new ones because of that issue. We keep going back and fourth with them and they won't do anything to help. So now we are stuck with broken couches that they won't replace and are paying over 2 grand for them. We will be sending them to court! And we have warranty on them and they wont help us! Complete bullshit
When you're purchasing, they are the nicest people ever. When you're having a trouble, forget it. No one is willing to help. I purchased the protection for the dining room and the living room and it took me around 11 months for someone to help me replacing a defective chair. Came to the store back and the gentleman in the customer service told me that I have a manufacturer warranty and that I don't have to go through the protection company, so I called the customer service number and waited on hold for at least 35 minutes. Some rude lady answered and told me that she can't help me because I didn't file the claim right the way, I was like are you kidding me????? Still trying to replace the cheap made chairs after a year of dealing with this no
Lance Cuomo, was very nice to my wife and I. We found him to be very friendly and informative but allowed us to look around without hovering. He seemed to know a great deal about the item that we were searching for. He was not pushy at all. We will make referrals to him in the future. Randy & Catherine Hix
OMG it literally took me 2 days, TWO DAYS, to cancel a purchase of 2 sofa's. I was being passed from customer service rep to another, one told me I had to call the Ashley store I bought the sofa's from but nobody ever picked up so I got redirected to the general Ashley customer care line and they were of NO help at all. I finally got a hold of the Santa Ana Ashley store and they placed me on hold for 20 mins just to cancel a purchase. So I called their store using my other phone and voila someone picked up saying the office person who deals with cancellations and stuff WENT TO LUNCH. How ridiculous is that? I told the person that the office guy placed me on hold. I just could not believe how unprofessional they are. They got my items cancelled but holy crap, it doesnt have to take 2 damn days. Not going to this store ever! Or purchasing from Ashley.
Nothing cheaper.... But nice!!! Store
Would give 0 stars if I could. Ordered a set here and delivery was just a pain with these people. No confirmation numbers, NO CUSTOMER SERVICE. Some Armenian guy I talked to on the phone told me he'll change my delivery and just said "I'll take care of it. Don't worry". And completely forgot to do it. Just sad. Ashley makes great furniture but this store needs to be shut down. I've heard bad things about it already and took my chances. Sticking to another location next time. Terrible people.
I go here all the time for my furniture. Mannybhelped us out and he has very friendly and gave us our time time to walk and look around.
Easy going staff. Very nice selection. A lot furniture to pick from. Found exactly what I needed. Very happy with the experience
Ashley's furniture sales defected mattresses and refuse to do anything about it because it has stains. I havent had my mattress for over a year and I wouldn't be complaining about it if it wasnt defected. avoid Ashley's furniture. greedy company
Danny Nguyen is your Sales guy for all your furniture needs! Absolutely an asset to Ashley Furniture. No salesman pressure at all. He's more like an uncle trying to get you the best price.
FaiZan the sales man helped me out a lot. Make sure you look for him. He saved me thousands of dollars on my bedroom set with a mattress. Took really good care of us. I dont write review at all but he definitely deserves a 5 star. Not only did he worked late and stayed overtime but was very patient with us. Make sure to only look for Faizan. The manager was a big help as well.
They only wanted to sell their products but never care about customers after that. Also it’s not easy to contact with the phone. They never answered the phone.
Wish I would have read the reviews before we went and got furniture here. Like someone in a previous post said the employees are so nice when trying to sell items but when you have a problem they just give you the round around. We went and got a living room set on 12/17 we knew 2 out of the 4 pieces were on back order but we were promised 2 pieces to be delivered on 12/21. They told us we were going to get a "CALL" to confirm the delivery well 12/21 came and I never got the call. I called them back and they told me that they had texted us to confirm the pick up. The phone number we gave was my parents they don't know about text messages so they never even knew a text came in. Well I called and they told me that because I didn't confirm the delivery they had taken me off the list. I told them that I never got the call to confirm We were expecting a call not a damn text. They started to give me the round around and told me that it was not going to be delivered until after the Christmas I told them that was not an option it was a gift for my parents. Then I told them I would pick up the items from the warehouse they said "sure let me said that up" the. They told me to call the Saturday day morning to confirm the pick up for Sunday the 23 When I called the they told me they didn't have my furniture in stock and they could promise to have it the next day. I told them that was ridiculous because they were supposed to deliver it on the 21st. Then they told me to call on Sunday morning to see if it had been delivered Saturday night. Sunday came and finally they told me they had my items. So we drove to Colton Ca to pick up we got 3/4 pieces one was still on back order they said they would call me back when it was in stock. I called last week to see when the item was going to be deliver or if I had to pick it up. Now they are saying that the ticket was closed and that it shows it was picked up! Again they are just giving me the round around and they are just blaming each other and I'm not getting no help from anyone. I swear I'm so fed up with their excuses. I've been on hold for almost an hour and still I can't get an answer. I swear this is the first and last time I buy something from any of Ashley's furniture. Now they said that I will get a call back. This is so stupid!
they match you an agent that matches your race so effing racist !!! .. it’s not like the manager greeted us then assigned someone .. No! we were talking to this guys for some reason decided to send us someone that matches our skin color and race .. and the new sales man actually said it out loud and he was shocked i didn’t speak his mother language .. am i suppose to feel more comfortable!? .. we are not even the same race!!!!
When you're purchasing, they are the nicest people ever. When you're having a trouble, forget it. No one is willing to help. I purchased the protection for the dining room and the living room and it took me around 11 months for someone to help me replacing a defective chair. Came to the store back and the gentleman in the customer service told me that I have a manufacturer warranty and that I don't have to go through the protection company, so I called the customer service number and waited on hold for at least 35 minutes. Some rude lady answered and told me that she can't help me because I didn't file the claim right the way, I was like are you kidding me????? Still trying to replace the cheap made chairs after a year of dealing with this nonsense.
Worst Experience Ever I bought a Dining Room table + 6 chairs and a Sealy mattress. They delivered the table and chairs and a TempurPedic mattress. They came out on a second delivery to pick up the TempurPepic and drop off the correct Sealy. But also tried to deliver another TempurPedic. I explain to them I do not want the TempurPedic. About a Month and Half later they text me saying the have another delivery. They are trying to drop off another TempurPedic. I never wanted it and never paid for it(to my knowledge). Now they are saying I have to go to the store that placed the sale and cancel the order (that I never made). Navid the store manager seems wilking to help. Depending on what happens next I may change my star rating and may consider buying from this store again.
This place was amazing! The most modest staff and great hospitality all around. The furniture selection is impeccable as well. Cannot ask for much more from a furniture store. Highly recommend this place to anyone looking for quality furniture with quality service. Big shout out to Danny & Jose for being top notch Sales Reps and cutting me a solid deal. Was thoroughly impressed with my first furniture shopping experience.
This place has Really bad customer service, the people are very rude. No one helps you unless you are already making a purchase. The guy who sits behind the desk and has little to no hair on his head had very rude choice words and didn't want to assist with items that were purchased over 4 months on hold, I strongly suggest trying a different store if you want to shop at Ashley's furniture.
(Translated by Google) Bad service is given at mainplace. (Original) Mal servicio dan en mainplace.
Excellent
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
