Ashley HomeStore Santa Ana, CA
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
Farah was very helpful ..she did her best and saved us money and showed us good options thx
(Translated by Google) Very nice furniture and good orecio (Original) Muy bonitos muebles y buen orecio
Pouya really knows his stuff. Really great customer service! Thank you
The first time we came in was too just look around. We meet a sales rep and he informed us about sales going on. The price was right so we took advantage of it. Got a living room set and other thing's. Sales rep explained everything from availability, warranty and shipping. We had to go in person and switch shipping date. Moving into a new home isn't always a smooth sail. Things came up and we had to push the date and they helped us. We also ended up switching our coffee table and end tables . They didn't make a big deal as other furniture stores do. Overall satisfied with the customer service.
Ordering 1-5 (3): Purchased a sectional set at Ashleys Furniture in Main place mall on 9/7/2020. Throughout the ordering process, my salesperson was overly zealous and attentive. I get it, they work on commission no big deal. We noticed that the marked down prices were still higher than the prices on their website. When asked why no response was given. My guess is that it allows them to discount products further in hope of providing an illusion of a good deal. After a bit of negotiating, we found common ground on the price for the set we liked. Prior to finalizing the purchase, we were told that a few items will be back-ordered till approx. Oct/18. We understood that as covid has made it harder for manufacturers to build inventory. Delivery 1-5 (2): After calling Customer Service multiple times, we found out the first 2 pieces are set to be delivered sometime in mid-October. We are going to receive a text to confirm the delivery date and time. There was no scheduling or notification prior to delivery. We legitimately got a call the same day stating that they will be delivered in 15 minutes and if you are not there they will have to reschedule. While at a family function, we had to rush home to ensure we receive the delivery. The delivery guys were professionals and did a good job delivering 2 parts of the 4-piece set. Quality 1-5 (2): A week into having the chair, the right side of the right chair broke. There is a sharp metal piece protruding from the chaise side when reclined. This piece has already injured several kids and adults Repair 1-5 (0) (Technician Martin): The technician was scheduled to come Monday but never disclosed the time. Was supposed to receive a text message or call to confirm a time never got that either. When he did arrive without notice, We explained to him the multiple issues regarding the chairs as stated above. Regarding the sharp metal protruding out, his response is that "it's built that way and don't have your kids touch it." To clarify, what he is saying is that it's built so that when you recline the chaise a sharp metal object protrudes and potentially injuries users. I explained to him that the logic makes no sense and I have tested it at stores and there are no metal objects protruding. He comes back with the notion that his 20 years of work experience justifies that it was created that way. The interaction is simply the worst experience I have ever had with any technician or customer service. Regarding the broken wood, he acknowledged the issue and repaired it. Before leaving he says "keep your kids away from the chair when it is reclined." I was honestly his parting knowledge he provided. Anyone should be able to sit in a reclined chair without having a metal object drawing blood. With that, I asked him to leave. Last 2-piece Delivery 1-5 (0): Called Ashley customer service to see the status of the last 2 pieces of the set. Was informed that it was pushed back to 1/2021. Once again, no notification by email, phone, or Ashley account of it being pushed back. Asked the rep what caused it to be pushed back, She stated that it was rescheduled for delivery and there is no other information regarding why. Overall Experience 1-5 (1): As a first-time homeowner purchasing furniture is supposed to be one of the most exciting aspects. Working with Ashley Furniture has been a nightmare experience. The lack of Customer Service, etiquette, and communication are the things that will drive customers away myself included. My interaction with their employees shows that they have no passion for their craft. When you have people who don't care, they won't care about their customers either. There are definitely things that are completely understandable in these unique times. Production delays, delivery delays, and high prices are some. But, what is not excusable is the experience you provide to your customers and this experience was simply horrendous. At this point, I am not sure if I will even get the last 2 pieces of my order.
STAY AWAY! Liars and thieves. Worst experience I have ever had. Ashley Furniture sold me a defective mattress, twice. The second time, I told them I wanted a refund so I could pick out a new mattress myself. That was in July. It is now November and I still don't have my refund. No one in the entire company can tell me where my refund is or why it has taken so long. I have been hung up on by multiple support reps because they couldn't help me. Not a single person at the company cared enough to be bothered to help figure out why it took 5 months for a refund. I still don't have my money. Then they claimed they sent a check to the wrong address. But they told me they can't put a stop payment on a check until 30 days after it had been issued. That is a complete lie, because I spoke to a manager at another location who told me they stop payments on checks daily, all the time. They have been holding over $1,000 of mine ransom for over 5 months with no explanation.
I would give a ZERO star to Ashley. Lot of false promises, no proper communication after booking, delivering partial items in the entire order and lastly delivered product is defective. When tried to reach them they will say we will ask the technician to call you. Technician will tell that they will call in 15 days etc., just to push the time without resolving your problem 1. No communication from Ashley to inform the customer that the delivery will be delayed for few items. 2. Delivery guys are not ready to wait till the customer verifies the delivered item. They want to run away as they know that it is a defective product 3. When reached out to store / customer service no proper response and we need to run for sales person to manager to sales person to technician without your problem getting resolved. My sincere advice from my experience is think before you buy from Ashley Furniture.
DO NOT SHOP HERE!! GO somewhere else and save yourself. Ok so where do I start? My experience at the store was fantastic. Found exactly what I needed (couch with corner chaise, end tables, coffee table). I purchased the protection plan and scheduled my delivery. Unfortunately my items weren't available right away but I understood that. We scheduled my delivery date for almost two months out. Perfect. I called Ashelys three or four times leading up to my scheduled delivery to check on the status. Everything was assured to me that it'll be on time and NO DELAYS WERE SEEN. The sales rep assured me that he'll be in contact with me throughout to ensure everything went well. The last call I had with Ashley's assured me that the items were scheduled for delivery and everything looked good. What did I do? I took their word for it and donated my couch and coffee table. Guess what happened today the day my items are scheduled to be delivered. I get a call telling me that only HALF of the couch is going to be delivered today and the other half in 2-3 more weeks. Are you kidding? But wait there's more. The rep also at the end of the call mentioned oh by the way the coffee table set with end tables has been discontinued and that won't be delivered. She said I can pick out new items or ask for a refund. The refund would come from their billing department who would call me in 3-4 days to schedule my refund for another 3-5 days from then. Are you kidding? No one I've talked to from day of purchase and through MULTIPLE calls confirming my order cared to mention this?? Now I'm sitting (standing) in an empty living room all because they decided that 3 hours before my delivery they'll share this news with me. And on top of that I have to wait another 2 weeks to get my money back to buy a new table. Because they just assume that during these tough times people have extra money just lying around to go buy furniture. I saved for a while to replace my living room. This is ridiculous. I asked who can I talk to that can fix this faster and I got nothing. So take this review with a grain of salt because as I hope this doesn't happen to everyone, I can tell you that it's happening to me and it's not a situation I wish anyone else to be in. UPDATE: 10/19/2020 Finally received the second half of the couch a month after the first half was delivered and over 3 months since purchase. However here’s some more fun. To this day I haven’t received a refund for the coffee table set that was discontinued AFTER I purchased it. I try to call the store DURING OPEN HOURS but the customer service option says the store is closed. When I call the SALES option go figure call goes through. This company wants your money and could care less about you as a customer. DO NOT SHOP HERE!!! I have shared my experience with everyone I know. Everyone that comes over. I’ve never felt this abused by a company in my life. Embarrassing.
Service here is crazy they never let you shop around in peace every worker starts stalking as soon as you walk in . Its irritating i have bought from them before but never again ended up ordering my mattress online .
Worst place ever to buy furniture from. huge delay in delivery, false promises, game playing, and unfulfilled contract. During my initial visit to the store, I heard several customers complaining about missing deliveries due to one or two items, out of a set, went out of production after a partial delivery. This is the game they play on their customers, they do partial delivery of whatever they have in store, then toward the end, they call you up and tell you, the last piece is out of production. They give you an option of choosing any other piece they have available, and you have to live with un-matching set of items in one room.. can you imagine that !! If you tell them that you do not want the whole set, they will tell you, sorry you have accepted the other pieces and they will not return them back for you. guess what, it happened to me too. I even try to be helpful with them by accepting to receive the same piece which was on display at the showroom instead of new one, they told me that it is fine but they are not able to deliver it to me. I have to come and pick it up. They can only deliver items in their centralized WH but not from their showrooms.
Horrible customer service. Horrible waiting times. I really like Ashley’s but I hate this location.
We had been to another Ashley’s and left because the salesmen were not good. The salesmen were very pushy but also not very knowledgeable at the other locations. Came to the one at Main Place Mall and Ali was beyond amazing. He was very knowledgeable about everything from color to style to even mattress. He wasn’t pushy or too busy for us. He made sure to let us know they were short staffed but he could help as much as possible. We never felt that he was too busy, answered all our questions and we bought from him. Amazing customer service, manager was also very helpful. Will definitely be coming back to this location even though it is out of our way. Ask for Ali when you come in for the best customer service.
Fantastic! Manny is good people, & exceedingly helpful.