Ashley HomeStore Santa Ana, CA

Just bought a mattress and a bedroom set for my apartment and had a great experience. AJ Muhummad helped me out and walked me through the whole finance process and help me chose a wonderful mattress. I would definitely recommend you see AJ he’s a cool guy that can help you get what you are looking for.👍👍

I went in not knowing exactly what to get I went in with an open mind and with the help of AJ really customized the team I have my alarm for my house and was not rushing and was honest and took his time I recommend anyone going to buy furniture please See AJ Muhammad. Thanks again AJ & John.

Pretty good place but a little high prices. Though the lady, i forgot her name, was very helpful. But i believe i can get their stuff from somewhere else for cheaper

My husband and I truly made a mistake purchasing with Ashleys. Buyer beware, the sales are NOT worth it!! We purchased 6 items on the 4th of July sale. Waited almost a month for our items to become in stock for delivery. The delivery date finally comes, my husband is away on military assignment so I took the day off work to receive it. Once the truck turns off outside, before they even so much as came up to the house to assess the doorway or unload the furniture from the truck I hear one delivery guy say to the other, “yeah man it’s not going to fit”. Once they came around to knocking on the door they informed me that I’d have to reselect another piece that came apart, like a sectional. Which I might add is much more expensive than the pieces we chose! I told him the couch we had currently sitting in our place is a single piece and it is LARGER than the one we just purchased so how was this couch not going to fit? They didn’t even try to put it through the doorway. We remeasured our doorway is 36” and the couch was 30” without the feet. We had to wait a few days until my husband returned to take care of this situation. In the meantime I called customer service that day and they told me someone would be in contact with us within 48 hours to issue a reselection, never received so much as an email. I also called the store from which we purchased from, asked to speak to the manager who was apparently on lunch- left my name, reason and contact info and also never received a call back. Almost two weeks later my husband and I finally had the opportunity to make the 3 hour drive to the store to get this sorted out. When we arrived, we spoke to the manager and explained the situation. He offered us the solution of getting us in contact with a local third party delivery service who would be able to do the job. He assured us our NEW delivery fees would be deducted to our total bill, since we will have to pay him in cash upon delivery (that way the agreed amount purchased remains the same) and we were relieved. Here we are 6 weeks from the purchasing date, I have a new delivery date chosen with the third party company who has MUCH better customer service than Ashley’s I might add, with still no refund. It will most likely be coming out of pocket due to Ashley’s false promises and reluctance to take care of their customers. I called the store again last night only to be given an attitude when I asked to speak to the manager. The employee informed me he was in a conference call with an unknown finishing time. I told her I needed to know when to call back since they failed to return my call previously, she straight up told me “no you will be patient and wait”, when I told her that was unacceptable she yelled “NO”, put me on hold, then took me back off hold a second later only to hang up on me. This is the WORST place to spend your money at. They have no remorse because they know customers will come regardless due to their big name.

My husband and I truly made a mistake purchasing with Ashleys. Buyer beware, the sales are NOT worth it!! We purchased 6 items on the 4th of July sale. Waited almost a month for our items to become in stock for delivery. The delivery date finally comes, my husband is away on military assignment so I took the day off work to receive it. Once the truck turns off outside, before they even so much as came up to the house to assess the doorway or unload the furniture from the truck I hear one delivery guy say to the other, “yeah man it’s not going to fit”. Once they came around to knocking on the door they informed me that I’d have to reselect another piece that came apart, like a sectional. Which I might add is much more expensive than the pieces we chose! I told him the couch we had currently sitting in our place is a single piece and it is LARGER than the one we just purchased so how was this couch not going to fit? They didn’t even try to put it through the doorway. We remeasured our doorway is 36” and the couch was 30” without the feet. We had to wait a few days until my husband returned to take care of this situation. In the meantime I called customer service that day and they told me someone would be in contact with us within 48 hours to issue a reselection, never received so much as an email. I also called the store from which we purchased from, asked to speak to the manager who was apparently on lunch- left my name, reason and contact info and also never received a call back. Almost two weeks later my husband and I finally had the opportunity to make the 3 hour drive to the store to get this sorted out. When we arrived, we spoke to the manager and explained the situation. He offered us the solution of getting us in contact with a local third party delivery service who would be able to do the job. He assured us our NEW delivery fees would be deducted to our total bill, since we will have to pay him in cash upon delivery (that way the agreed amount purchased remains the same) and we were relieved. Here we are 6 weeks from the purchasing date, I have a new delivery date chosen with the third party company who has MUCH better customer service than Ashley’s I might add, with still no refund. It will most likely be coming out of pocket due to Ashley’s false promises and reluctance to take care of their customers. I called the store again last night only to be given an attitude when I asked to speak to the manager. The employee informed me he was in a conference call with an unknown finishing time. I told her I needed to know when to call back since they failed to return my call previously, she straight up told me “no you will be patient and wait”, when I told her that was unacceptable she yelled “NO”, put me on hold, then took me back off hold a second later only to hang up on me. This is the WORST place to spend your money at. They have no remorse because they know customers will come regardless due to their big name.

the manager in founten valley didnt deliver as agreed with a delay of 15 days very bad and don't recommend

Great customer service! Anna Felix is a wonderful sales women who will give you wonderful deals. 10/10 would recommend if you are looking for a smooth process.

I bought a bunch of furniture on their big sale, Shar is a great salesman, ask for him.

Very bad doubled experience first time with Ashley and the second time with Guardsman Furniture Pro the protection plan company!!the sales associate was not honest because he did not mention a word about this protection plan!all he said is you can order a cleaning for your furniture as many times as you need as long as you are not abusing your furniture, he just made me feel that he wants to sell the protection plan and that's it!! then I found myself stuck with Guardsman Furniture Pro the other company that they are dealing with😠 the worst people I've seen in my life!no wonder why they have one star rating!! and all the reviews say that they are complete scam!!, I've been struggling with them for a whole year filling out forms, taking pictures ,drawing,sending mail, sending emails, making phone calls,and they never respond and when they respond they are not professionals they are rude 😠finally they sent a technician who took some photos and when he went back they sent me an email telling me that I'm not covered!!really?!! and I don't understand what is the meaning of the food stains are not covered the sweat stains are covered!!what is the difference between food stains and sweat stains if he's going to use the same tools cleaning them?!! it doesn't even make any sense! Many times I've been telling them on phone and in emails that's okay I understand that I'm not covered,okay can you please give me my money back?!it's my hard-earned money and I just don't need your protection plan,and I never got a response,finally someone gave me the address in Michigan for them and I sent them a very polite letter asking them kindly to send me back my money and never responded until now for a whole month!! and I'm not surprised if they make a customer struggle for a whole year like that with no professional response they can ignore you they can ignore your emails they can ignore your letters and they will never give your money back!!I just wish if I could read the Google reviews about this Guardsman Furniture Pro company before making a decision! it's a complete scam!! please don't lose your hard-earned money with these people make sure if you're going to buy furniture from Ashley that they are not dealing with these people.. now my question for you Ashley, why are you dealing with these people ?!! if they don't care about losing business or losing their reputation,at least you have to worry about your business, if you continue working with these people you are losing business too! trust me! I had to give you one star even if your furniture was okay because you are dealing with those people who made my experience really bad By not taking care of the furniture that I got from you and because of your lack of clarity and honesty!!

They have a great selection in store as well as what they offer in the catalog that can be shipped to your home. Great customer service with a quick transaction to get you in and out.

Great customer service! Aryan gave us the time and space to make a decision on our own but was there for us when we had questions. They had a great selection of bedroom sets for us to choose from. Very easy from start to finish.

Very helpful and knowledgable. Sheri was very helpful finding us a brand new mattress.

Great service and very helpful staff

I can not trust Ashley furniture for delivery time and product it is always damage and costumer service not even one star you have to be on phone waiting for mor than 50 minutes with no results, I hope I was abele to give them no star at all. Do not buy anything from Ashly.

All the staff members were extremely friendly and helpful. They made the buying process easy. Thanks Aryan and Jose

Such a quick and easy process. We were able to get a beautiful leather recliner set. Promised delivery date is just a few days away. Jose, the manager was very helpful.

Chirin and Jose were amazing and very friendly. They treated me with respect and had so much patience. I got a good deal too!

Chirin was absolutely amazing. She greeted us with such enthusiasm and remained so pleasant and patient throughout our time in the store. I will definitely be back to this store for more purchases with her assistance. The manager Jose also was so good to us and made our purchase totally worth it. Thank you both for making this such a pleasant experience!!!

Got an amazing deal for a bed set! Danny was so helpful with everything from the start selecting the mattress to the bed covers gave great suggestions! Great places to go for furniture plus they got an amazing promotion right now! Will definitely come back!

Very helpful and GREAT prices!