Ashley Store | Santa Ana, CA 92705

Hung was very helpful with our purchase and made it easy on with no pressure to buy

Omar C. was an amazing sales representative at Ashley Furniture in Santa Ana. He really took his time answering our questions but also gave us space to browse on our own. He never pressured us or made us feel uncomfortable to buy anything. When we found a sofa we liked, he even offered on his own to help us price match the sofa so we could get a better deal. I would highly recommend working with Omar. He was kind, friendly and gracious.

I highly recommend Omar Carrilo. He was always interested in our needs and guided us through the entire store. We found the sectional that my wife liked. We applied for easy credit and he delivered the furniture in 5 days. exceptional quality and service only here at Ashley

Been to several Ashelys always good service. Today i received exceptional customer servive by Manny at this Santa Ana location. Manny is kind, knowledgeable, truly cares about making the customer happy. Ashley furniture is lucky to have Manny representing them. Manny truly embodies great exceptional top of the line service. Very hapy with my experience. Come see Manny!

Hung was a great help. Appreciate his guidance through the process of furniture buying.

Hung was great. Patient and very helpful.

Omar Carrillo was very attentive, helpful and very knowledgeable. Thank you for your time and assistance on my purchase.

Very helpful

Omar really helped us out and he made sure we got everything we need at a great price

Excellent customer service. Manny went above and beyond our expectations. I would recommend you go see Manny at the Santa Ana location

Manny and James are awesome. Great service from Manny he was knowledgeable and very professional. Mostly patient. Definitely not notch service.

Hung Was super helpful , was giving us the best option to purchase furniture for our future home

Don’t sleep on Ashley’s furniture. Omar C. Was so patient with us! He made sure we got everything taken care of. Definitely ask and look for Omar C. He will make sure to give you the best deals and will go out of his way to take care of you! THANK YOU OMAR! 10 stars ⭐️

Omar C. Was a huge help today and extremely patient with us while we were deciding what to get. Extremely attentive and informative with all of our ideas. Thank you!

Hung was extremely helpful! We plan to only look for him when we come back to upgrade our couch in a few months.

Had a great experience at this store. Omar was very helpful and he made the purchase process very easy.

Rishi in Santa Ana was the BEST he was very knowledgeable and helpful - we bought our leather sofa and chair on the spot after his explanation of the product! Great experience with him highly recommend asking for rishi

Experience with both Gabriel and Omar deserves a 5. Only negative was trying to get thru on the phone system and then having to go thru national customer service line to ultimately get thru to the store.

Omar C. Was absolutely kind and funny he answered every question genuinely. I recommend his service.

Manny was amazing at helping us find exactly what we wanted and more. Outstanding customer service.

Rishi thanks a lot for the service second time buying with him.

Great customer service! Rishi provided excellent information and was very polite and helpful.

With the help of salesman Manny and store manager Omar, they helped my grandma pick out her new Tempur-Pedic mattress and adjustable base. They even lowered the base to help determine if it was a good fit. That was 10+ star costumer service. She is happy and can't wait to enjoy her new bed. Thanks Ashley's!!

Ordered online at Ashely. Made me pay for return online for a broken crib. Don’t recommend this business for future online purchases

Highly recommended

Omar Carillo was very professional and courteous. He listened to our preferences and needs . Thank you Omar!

Omar Garcia was a great help with Althea exchange we had to make.

Omar C. was incredibly friendly and patient with us. Will be looking directly for him everytime we shop here.

My husband and I came in looking for a mattress and couch for our first place together. We didn’t know much of what we wanted but we were in AMAZING hands with Manny. Manny was helpful guiding us to more of what we were looking for. He provided answers to all of the questions we had, knew the furniture extremely well, he was informative, passionate, and truly felt cared for by him. He was respectful with what ever our decision was yet explained the benefits so clearly with each option. He tried to find the best price for us and made us feel confident and knowledgeable about our decision. Walked in with out a couch and mattress, walked out with both and thoroughly enjoyed our experience. Very thankful for Manny’s expertise and heart to help us!

Had a great experience shopping with Manny at Ashley Furniture! Bought a great couch and mattress.

At your Santa Ana location, customer Service is one of the greatest experience I’ve had in a long time and granite. I am a longtime purchaser of Ashley furniture. I had to pleasure of dealing with three individuals who helped to accommodate my needs, it was James, a Super super nice guy who welcomed me into the store and to care for my needs, and I am not sure if I am pronouncing this young lady’s name, right , who was helping me at the front counter I think it’s Tasmin, and Roxana. These individuals was the kindness people that I have encountered in Ashley before they were the kind of people that would make you come back. Thanks for allowing me to be able to express my thoughts. One happy customer. Pete Lindsey

Gabriel was very helpful and did an amazing job at helping us have a good experience while shopping for our new sofa.The customer service that we received from him was the best out of all the Ashley stores we’ve visited.

Hung was sooo amazing, patient and helpful here at the mainplace mall! We will definitely be back to shop with him again! Highly recommend!!

Hung was very great.

Absolutely atrocious Automated system couldn't even get through because their system keeps repeating itself. I'll never go or order from Ashley's again just because of that experience alone.

Manny did such a great job today. His customer service was excellent and he he made us feel comfortable with our purchase! Ask for him

Manny was so helpful with finding the perfect leather couch. He showed us many options and took in everything we wanted! Thanks Manny!

Great service, excited to get our new couch and mattress!!! 🤩

Hung was very helpful!

Go See Huang for fast and Friendly service

Hung was amazing! He was not pushy showed and explained things in a professional manner. We were only looking around and we walked away with an amazing deal for a bedroom set!

Omar did an amazing job at getting me into our new living room!!

Omar is pretty good. He really helped me a lot today.

Thank you very much for excellent service! Especially to Sales Representative Fred! He was very helpful and kind!

Excellent customer service and very kind!!

Omar C. Great deal always and very accommodating. He has been the person we been going since day one! He has helped family members good deals!!! Kudos!!

Rishi was very nice and helpful. My daughter is going to love her new bedroom.

We were able to get the help we needed and was taken care of right away. Was some minor hiccups due to banking issues but were able to get things smoothed out in the end! Thank you so much Valeria for being patient with me and my family!

Omar was amazing!!

Omar C was very helpful and patient in helping us try different mattresses. He was knowledgeable and answered all the questions we had.

Thanks Omar C for walking us through our first bed purchase!

Omar carrillo gave us great customer service! If you are ever in the store I’m sure he can help with any on your questions!

Came in looking for a cloud couch and Omar Carillo helped us ! Muy buena atencion ! Will def be back to purchase for my new home !! Super attentive & professional!

Oscar was very very helpful with our shopping and made everything so easy

Manny was super great! Very attentive and patient. We had a great experience!

Gabriel did an amazing job helping us get what we were looking for! He made sure we were well taken care of, so if you need any help, make sure to look for Gabriel!

Excellent service by Rishi. He thoroughly explained the process and we didn’t feel rushed or pressured to buy furniture which is a big deal for me!

Rishi provided excellent service!

(Translated by Google) What a great service with Manny and James, they are very patient! They have all the answers, and good mattresses! Back for the offers! I came from Huntington Beach, and Santa Ana is ASHLEY's best store! Thanks for everything! (Original) Que buen servicio con Manny Y James, son muy paciente! Tienen todos los respuestas, y buen colchónes! Regreso por los ofuertas! Veni del Huntington Beach, y Santa Ana es las mas mejor tienda de ASHLEY! Gracias por todo!

Excellent costumer service with Omar Carillo really helpful. Recommend asking for him!!!! Thank you Omar for helping us with out new dinning table!

Was very attentive and helpful great customer service.

Omar was great!

Long story, went to the Long Beach Ashley’s and the sales rep along with the store manager were complete jerks. I called the Santa Ana Location to speak with a sales rep and inquire about a specific product. I was transferred over to Manny. From the very start Manny was very easy to talk to. He went above and beyond for us. He was very honest. Made us feel very comfortable. Communicated with me via text and calls. Ashley’s was about to loose a loyal customer. Now thanks to Manny I will continue to purchase my furniture from Ashley’s Santa Ana Location.

Omar C. Was amazing. Great guy was very helpful. He showed us different varieties of furniture that we were looking for. Definitely was a great help! Thank you Omar!

Fred and James are super helpful and really kind people! Really helpful in answering all our questions and very patient too. Good to work with!

Faye was very patient and helpful the whole time we were there. Willing to work with us and give us suggestions for what would look good.

This Ashley store in Santa Ana is awesome. Faye is a fantastic assistant to get you best deal and she works with you patiently and give you enough time so you leave store with a satisfactory deal.

Overall a great experience. Excellent customer service from Faye! Be sure to look out for her she will really make this whole experience stress free.

Omar was a great help. Was able to answer all my questions. Made my shopping experience very easy.

I came into Ashley’s looking for a sofa bed for whenever guest come over and i had the delight of meeting Omar the manager and Fred. They answered any questions that I had and showed me how easy it is to take and put the bed away. Always loved coming here whenever I need new furniture. I bought the furniture the same day was in and out after an hour of being in the store

The Ashley’s Furniture Store rep: Faye. Was very kind and helpful and informative about what we wanted and need. And was very patient. Thank you Faye.

Fred and Omar 10/10 Very informative

We went in to look for a couch & James helped us. He was very knowledgeable & helped us find a couch @ a good price. Also walked out with 2 lamps. He made our experience a lot of fun. He showed us a temperpedic bed that was AMAZING!!!!! THANKS James

Omar and James were incredibly patient and explained everything in a manner that was both respectful and easy to understand! I will happily be returning to this company for further furniture needs because this was my first time buying furniture and it was amazing!

Manny James and Jasmine were very helpful I had an amazing experience in Santa Ana The team is very professional and very knowledgeable in product knowledge I recommend if you shop with Ashley go to the Santa Ana location you will not regret it!!!

Had a really bad experience with Ashleys . I was delivered the wrong item and when I went to the store Omar was being rude and difficult to deal with on top of that he wasn’t able to exchange for the right item

Great salesman! Fast and efficient!

This location is located at mainplace mall. Their selection is not that big and their employees are not very helpful. I came in with my lover to find a new couch. We had very specific requirements and there weren’t many options for us at Ashley furniture, unfortunately. 2 stars because it’s conveniently located at the mall and we went shopping after haha.

Very smooth to order. And delivery was on time.

Manny and James were so helpful!! Definitely ask for them! 👏🏼👏🏼

Manny was very patient and was very knowledgeable with the ins and outs of our needs. Customer service is definitely a priority.

Rishi helped us get furniture and walked us through the whole purchase and delivery process. Made it really easy. We tried so many furniture stores but came back to Ashley for the price and design options!

Major thanks to Hung for being super patient with my mom, sister, and I. We were super indecisive but were able to find the perfect couch with Hung’s help 🫶

The sales man was so kind and helpful but the manager who had to sign same requests was very rude and unprofessional he should work in a work that he likes

I went to the store looking for Mattres because my back get hurting from work Niesha she been very helpful

Omar was very patient, thorough and showed us exactly what we were looking. Great customer service. Highly recommend.

Everyone was so kind and helpful. I worked with Amerah and she’s wonderful. I plan on purchasing some more furniture from her.

Hung was very helpful and knowledgeable about the products! I told him what I wanted and he showed me exactly what I wanted. I was able to purchase my bed, mattress and couch in one purchase! He made the process smooth and quick.

We always buy with Ashley. Manny answered all our questions and worked with our budget. Awesome experience!

Great experience. Omar C. Was very helpful.

Our salesman Rishi was super profesional and helpfull…

I had little to no knowledge about Ashley's Furniture, but Manny was very knowledgeable and knew exactly what he was doing. In the end, he made us feel comfortable about purchasing a leather couch for our new home and answered all of our questions. Couldn't have asked for a better rep! Will be buying from them in the future!

Manny is awesome! He helped us purchase our leather couch with fast delivery and answered all our questions.

Hung was the best. Had me in and out of the store with all my necessary items in reasonable time. Very professional and helpful. I would recommend him to anyone seeking to visit this Ashley’s.

Excellent service by advisor Omar. Very polite and patient. We definitely recommend.

Omar Garcia , Manny and James did a great job assisting us, customer service..Great discounts !!

Super helpful!

Great job !!! Love it

Great service. Omar Carillo was very helpful and got us a great deal!

Great experience and service done by Rishi! Knowledgeable and patient!

Fred was really helpful throughout my time at the store and helped show me certain things I was looking for. He was there to answer any questions that I had and helped me to order what I needed.

Fred was friendly and helpful from the start. He was patient and allowed us space and time to make our final decisions. He tried to be accommodating to the best of his abilities. He was sincere and not overbearing. Thank you, Fred, for making our buying experience at Ashley a pleasant one.

excellent service from the saleswoman Faye, very patient with us until we were convinced and satisfied with our furniture, delivery was fast and on time

Omar was very friendly and knowledgeable and helped me select the perfect furniture for my space.

**BUYER BEWARE! **THEY DO NOT ACCEPT ANY RETURNS IF YOU BUY IN THE STORE! **THEY WILL TAKE ADVANTAGE OF YOU IF YOU ARE A SPANISH SPEAKER! I am a Spanish speaker and I had help translating this to English. I went into the store to buy some lamps. I was told by the sales person her name is Maria Cruz that I could order them online and have them shipped to my house. I ordered online and paid in the store. When I received them at home the lamps looked nothing like they did online. I tried to return them in the store and they said that all in-store sales are final no matter what. I was never told this when I purchased the lamps and the terms and conditions on the receipt are in English. When I told Maria Cruz that the lamps look nothing like what she showed me online she said, " That is why I do not buy things online". The way I was treated by the sale's associate is criminal. The sales people and the managers of this store are not to be trusted especially by Spanish only speaking customers.

Omar was so patient with us! Loved having him help us find our couch, we really appreciate his time and help. He didn’t try to rush us or anything, Omar’s your guy if you are looking for something!

Ask for Hung! He is so patient and helped us pick out a great dining room set.

Fred. Not only is he a great sales man but a down to earth gentlemen. Nothing felt forced and he knew his products like the back of his hand. Guys amazing

Manny was great! He made the service easy and quick!

My advisor was so knowledgeable and helped me pick the perfect bed. He was friendly and easy to work with!

i got my moms furniture form this nice furniture store and Mrs hung who helped me was awesome and calm he deserve 10 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I had to stay back here dealing with order issues for a good 4-5 hours and they were super patient with me and so careful with me and help problem solve the situation. HUNG is mvp

Angel was great and worked hard to get us a financing contract that worked for us.

Omar was a great help! Explained everything so clearly! So friendly. Hope to come back soon.

Excellent customer service

10/10. A+. Manny is a personable, honest, and knowledgeable salesman. Not pushy and has your best interests in mind. If you come to Ashley’s at Mainplace, be sure to find Manny.

Fred is a great advisor! Go to him!

Rishi google help better nice person to work with I recommended

I've been looking for a bed set for some time now and Omar Carrillo. He was very attentive and helpful to help me find the right one for my new place instead of just trying to sell me something random! He was patient and funny too!! Make sure to ask for Omar Carrillo when looking for anything at this store or even online!!

I was very happy with the staff at the Santa Ana store on 4/15/2024 . They were very kind and let my friend take the wheel chair out to the parking lot that was a fair distance from the store to pick me up as walking is not something I do very well. Gabriel and the store manager James were very patient with me in my seach for two arm chairs as I have very specific needs measurment and design wise. They put up with me for over an hour and I couldn't find the chairs I need. In addition they spent more time going over the options in your catalog; still no luck. I did find a table with power outlets and purchased it. No pressue trying to close me with something that didn't work and treated me with respect and kindness. You've have earned a new customer who will always check with Ashey for future needs first. Please pass along my gratitude to Gabriel and James. Thank you, J.R. Smith

Hung was the best! Placing order was quick and easy!

Just avoid ordering from the store. If you want something from Ashley, just order online. The sales people say they will “fight” for discounts for you but don’t do anything as they said, and they also won’t let you know that there’s a no assembly delivery option for $99 instead of the full delivery + assembly for $249. Oh and they won’t stop talking. Like come on, just stop and take a breath.

Super helpful , helped us right away as we walked in the store. Thank you Omar

Very friendly and professional thank you omar carrillo for taking the time to help us .. he was going to lunch and he didn't go to help me and my mom . I really appreciate omar carrillo for helping us.

Only posted 5 stars so people can see this! All the workers are rude here, kicked me and my roomates out even though we were literally shopping for sofas. Dogs were in the stores but me and my roomates (all adults) were rudely asked to leave even though they were not closing. Made the excuse of young teens laying on the sofas but we had only sat down for like 1 minute. RUDE WORKERS!!!! DO NOT GO HERE

omar had great communication & assistance !

Absolutely awful experience, walked in with a couple of my roommates and we were asked to leave immediately. They were super rude. do not go here!!!!!!

Omar was great. He was very patient and professional. Answered all our questions politely and showed interest to show us around to find what we were looking for. Thank you!!!!

It was a great experience. Mr. Rishi was so helpful and showed me all options with valuable description about each. I bought most of my furniture from them.

Go see Manny, he was super helpful

Just walked out with an order for a sectional and dining room set! Had the best service from Valeria! She is the best and made the process a breeze! ⭐️⭐️⭐️⭐️⭐️

Great experience and explanation by Rishi

Hung will help you out! Very informative and considerate of your budget!

Manny was outstanding and provided great service!

I loved my experience at Ashely furniture! Hung was amazing, knowledgeable and friendly. I definitely recommend

Nice friendly service. They had what we wanted

Very nice, easy and quick process. Manny was extremely helpful and friendly. The store is beautiful and lots of nice furniture to see. I definitely recommend

Omar Garcia the manager was amazing on it negotiating the price with the help of Gabriel was amazing at helping us choose couches

Thank you Manny for the amazing help! Came back again for his help and he was super helpful with everything. Very happy with my purchase!

Fred was helping me & is a great man! Super sweet

Great location!!! I definitely recommend this store to anyone looking for great furniture and great service. I was assisted by Omar, who has the best customer service, an expert in his field, and most importantly funny. He miraculously inspired my inner interior designer I never thought I had.

"Hey everyone! I recently visited this furniture store and had an amazing experience. OMAR CARRILLO was super helpful and friendly, making the whole process a breeze. They had a wide selection of furniture, and I was impressed with the quality of their products. Plus, they had some great deals going on. I highly recommend checking out this store if you're in need of some new furniture. You won't be disappointed!" I was very impressed by the product Knowledge and professionalism of OMAR !!! I’ll definitely recommend his service to my family and friends.

Came in this past weekend and was looking for options on a new couch. The sales rep, Omar Carrillo, was very attentive and knowledgeable with all his product options that fit our needs. He was welcoming and made us feel like family. Definitely coming by this weekend to secure our new couch. Thank you Mr. Carrillo for all your help!

Hung provided excellent customer service!

Hung helped me with my purchase , he was very helpful and kind!

Valeria and Omar G were very helpful, went beyond and above helping me order a couch. Thank you

Rishi is good

Valeria was very professional and had really great product knowledge. We will definitely be coming back here for our living room set up.

Yesterday’s visit was outstanding and one of my best Customer service experiences ever ! Came in looking for a bed frame and mattress not knowing what to expect but Omar Carrillo was super helpful and knowledgeable explaining and showing the many different colors and types you guys have to offer. Fully exceeded my expectations and answered all my questions. Definitely will be back to complete my purchase with Omar.

Came to the store yesterday not knowing what to expect we were greeted by our trusted advisor Omar. He was very helpful and knowledgeable about the bedroom sets, mattresses, and also sectionals . Answered all my questions about what I was looking for. He definitely went above and beyond our expectations. I’ll definitely be back and furnish my home with Omar. Recommending him to all my friends and family.

I came in just a couple hours before closing stressed trying to find a bed frame and some miscellaneous items quickly. I put the sales associate through the wringer with changing my about things and finding items that weren’t even actually for sale anymore. He was patient and went above and beyond for me. This is one of the bigger purchases I’ve made for my home and I’m glad I had him to guide me through it. UPDATE: After a great in-store experience, it's been a rough few weeks. Not all the pieces were delivered, so assembly was only half done for weeks. When I followed up, I was told I'd have to wait another 3 months. After several phone calls, the store mostly resolved that issue. When it was finally assembled, I decided the box spring was too big for this frame. I don't know why no one told me that when I picked it, but now I was told I couldn't exchange it because I'd already signed for it, back when the bed was incomplete and I didn't know how it would look. During this whole debacle, the sales rep told me he'd give me 5% off for my troubles, for which I was very appreciative. When I asked the store how to get that 5% back, they said they couldn't do that. So I reached out to the rep who offered it and was told, "Next time you buy something, come in the store and we can take care of it." That's not how 5% off works, and after how long it took to get this $1300 bed assembled and still not be happy with it, I don't see myself coming in anytime soon to right that wrong.

Hung was super helpful and knowledgeable with what we needed. He was able to help us find our new couch, TV stand, coffee table and night stand set. The options and the measurements with the explanation to give us the visual of how our living room would be was great! I recommend coming to him for your furniture needs

Fred is an awesome guy. Very knowledgeable and professional. Best customer service.

Hung was amazing! He took his time never rushing me, showing me different colors on sofas, coffee tables etc. Will be back soon😊😊😊

Just wanted to share that I had an awesome experience with Faye! She was super helpful in guiding me to choose the model I really liked. Her assistance made the whole process a breeze. Cheers,

Omar my Advisor was super friendly extremely helpful and provided great customer service.

Liana great service thank you

good service

Hung was such an amazing seller. He really listened to our needs and worked with our budgets ! I highly recommend him. He also smiled the entire time ear to ear.

Hung was EXCEPTIONAL!!! I was in and I was out. No pressure no insisting, I had PEACE shopping which is what every customer looks for when shopping for furniture. Super friendly, patient, and listened to what we were looking for. I walked out of Ashley's with what I wanted!!! I'm so happy and recommend to be taken care of by Hung! I will be coming back to get my sofa set and will request Hung!

Manny at Ashley was such a great rep. He was patient with all our questions. My parents and I appreciated his time and dedication.

Hung was a fantastic help! He answered all my questions perfectly and helped pick the right loveseat for my needs.

Came to Ashley‘s furniture looking for a sofa, bed and a guy name manny attended me. Great service. He really helped me out a lot and I appreciate him and if you’re looking to coming down Ashley‘s furniture in Santa Ana, CA Main Place mall, I would recommend Manny.

It was smooth and simple.

omar garcia and valaria are so helpful and smart

Valeria and Omar were very helpful took the time to answer all our questions would buy from them anytime.

Excellent Experience with Manny - Five Stars! Manny provided exceptional service in helping us select furniture for our new home. His expertise and customer service made the process seamless and enjoyable. Highly recommend Manny for a stress-free and quality experience. Five stars!

We brought some furniture from this place. Great selection to choose from, and very friendly service. Hung who helped us was very friendly, explained everything very well and was not overbearing. We loved our experience and look forward to coming back for more things in future.

Great customer service from Manny

Hung was extremely helpful. I had a budget and he helped make sure I stayed within budget. He was really friendly and well versed on the products that he had available at the store and online. Thank you for all your help!!

Valeria was a great associate showing us throughout the store. She took her time to show us what we were looking for.

Valeria was a great associate! She was excellent and very helpful. Thank for her help

Omar helped me out today and was very patient, I bought a couch from a friend who purchased it from this location and he was able to tell me the measurements of the couch while I was standing in my new apartment. I will definitely be going back to him. Thanks

Aurora help me she was very helpful and can wait to come back and buy from her.

Omar was welcoming and very helpful in helping us choose our bedroom set.

Very helpful and took his time to explain things to us

Omar Garcia and Gabriel were amazing in helping me select the majority of furniture for my new home in Coeur d Alene, ID. Highly recommend them to work with!!

Manny gave us great service. Very fast and to the point and gave me a lot of good info about my new purchase

Manny made my purchase super easy and fast.

Bad!

Omar was extremely helpful in our purchase of a new bedset. Thank you so much! Great service!

It was so quick and easy, our sales rep, Liana was extremely helpful, friendly and knowledgeable. There was a couple items we needed help with and the extra assistance from Omar and James were a great bonus. This was my first big purchase of new furniture and my first time purchasing with Ashely’s. The team really left a great impression. Will definitely consider Ashley’s for future purchases.

Do not buy furniture from this location! We bought a bed in late march, they deliver the wrong furniture and we had to reschedule and then… they brought a bed with a crack on the headboard so again had to call and reschedule. Now the third time they brought a bedroom set, without the lamps that came on the headboard so the delivery people took it back.. I just found out, with one of the sales girl that the bed I bought, does not come with lamps in a full size bed. They only come in a queen, which the sales girl who helped us told us what we see in the display is what we get… I’m never buying anything from here.

Manny did a great job and very informative in regard to the temper pedic beds

We wejt to look at rugs and Angel was great help! Was good at customer service and helped with any questions we had.

Manny was a great help and showed me exactly what I needed.

Very friendly great customer service and good products

Faye & Omar were really helpful and were really patient with me. Great prices as well!!

Rishi did good job he was very helpful I will definitely recommend this store to my family

Thank you Hong and Valeria for making my purchase a smooth experience!

Great service today from Manny! Best location in Orange County

Fred, Omar, & Alex went above and beyond in my expectations. They were very attentive and made sure we left happy with our purchase. If you’re looking for some furniture and good customer service make sure to come to Ashley’s and request for any of them three.

Omar is one of the best sales person I ever met, very professional and super efficient.

Fred was very helpful, answered all questions and thorough with explanations of different couches and took my family through all we were looking for.

Rishi was excellent! Best sales man we have dealt with.

Faye was very nice. Ashly Santa man

We went in looking for couches and a bed. Fred was our salesperson. Fred did a great job helping us find what we were looking for. Ask for Fred if you're looking for furniture at Ashley's

Faye gave us great customer service thank you

Faye was very helpful! Great employee!

Wow what a great experience with MANNY!! Very professional and helpful, this is our 2nd time in the store and we always text him to make sure he’s there to help us! He’s great and very respectful we appreciate his hard work and help! When you come here ask for MANNY!! You won’t regret it!!

7 stars one for every day of the week. When I informed my budget Hung gave me the best choices available. Appreciate him.

Very kind, and very helpful. Interacted very well with our family!!

Valeria and Omar were both amazing made my purchase smooth!!

Valeria was amazing and so helpful! She made sure I had a great experience and saw everything I was looking for !

Customer service was great by Omar Garcia.

Faye helped us today, she was pretty good and didn’t force us into anything we didn’t want. She gave us exactly what we wanted.. we went to Ashely’s in Santa Ana at main place..

Awesome customer service. Aurora is a so Kind🥰. Thank you!!!!!

If you happen to come here at this Ashely at Main Place mall ask for Manny. This is the second time he helped us with our purchase. He knows what he’s doing. Manny is a man.

Great customer service! Kudos to James who went out of his way to help me with making choices for bedroom furniture. Omar was also a great help. Thank you! I highly recommend the Santa Ana, Ashleys!

Rishi was super good sales he help me in everything I want to buy

Where to start?! My mom and I had an absolute positive and smooth experience with, Liana! We came in wanting to buy a sofa set and she not only provided great recommendations based on what we were looking for but was also super friendly, answered all our questions and was transparent. Liana, you are awesome! Thank you for sending us off with the perfect couch for our home and laughs to start our day.

Our sales rep in store got us everything we needed. She was very helpful and kind. We had an awesome experience working with Liana.

Manny was a phenomenally kind and patient salesman. I highly recommend working with him! Omar Garcia, the store manager, also helped us get the best price and closed the transaction smoothly!

Today I purchased a new furniture set at Ashley’s, with the assistance of Hung, and I'm incredibly impressed by his expertise and service. Hung's knowledge of the products was exceptional, and he guided me through the selection process with ease. He was patient, attentive, and went above and beyond to ensure I found the perfect pieces for my home. His proactive communication and dedication to customer satisfaction made the entire experience seamless and enjoyable. I highly recommend Agent Hung for anyone looking for exceptional service when purchasing furniture at Ashley’s.

(Translated by Google) Wishing thanks for tenderness (Original) Wishing grasias por tenderness

From the moment I walked into the store I was greeted appropriately and kindly. A salesperson, Gabriel, approached me, introduced himself, and took me to the area of the store I was interested in. He gave me Numerous suggestions. Found out answers to questions, and was very patient with me. I highly recommend this store. Also, when I returned the following day to make my purchase, he again greeted me appropriately, introduced me to the manager, who took care of the pricing adjustments based on the sale. All employees I came in contact with were professional, cheerful, informed, and a positive representative of Ashley’s Furniture. Thanks!!

Very helpful and respectful loved her Liana

Maria es excelente con mucha paciencia ! James was great too! We’ve gone to other stores that did not want to help like the team in Santa Ana. Great first time Ashley buyer! And will return soon! Gracias Team Santa Ana!

Omar Garcia and Manny were truly exceptional! They are the gem of Ashley's

Omar Garcia tremendously helped us! He was very patient and understanding with all our needs. Additionally,Manny made sure that the transaction is seamless! Will definitely go back! Highly recommended!

Gabriel is great help and excellent at going above and beyond to explain all the details of the mattresses!

Liana was so wonderful, super helpful, took her time to help me with my needs, and deliver what I really needed for the mattress I was looking for!! Definitely recommend her come see super friendly!! So happy with my purchase and how helpful the whole team was!!

This review is for Manny who is so patient and helped us find the best sleeper sofa. So excited to get our new furniture, thanks Manny!

Had a great experience with James, Jasmine and others at this location. I had to purchase some replacements parts for my sleigh bed set, and James was super helpful to make sure I got the right parts shipped to my house. I would recommend this location to anyone looking for furniture.

She is a great employee, very helpful and understanding!!!

Faye was a great helper! Guided me in the direction I needed! Appreciate her, she took care of me! Coming back! Thank you Faye!

Manny was upstanding. Good guy. Funny guy. All around Good service here at Santa ana even just before closing

Liana was cool👍 but many errors came along my way like forgetting to check ID and getting information confused with someone else and spelling errors. Overall okay service will probably return expecting better.

I was in the market for a new bed frame and I was pleasantly greeted by Ameera at Ashley’s Furniture. She was a great help selecting the right frame to fit my mattress. I placed my order late Saturday night and had it delivered and expertly set up just 4 days later. 10/10 recommended and ask for Ameera if you want friendly and informative help!

Awesome customer service provided by Javier Enriquez. I had a great experience at this store and Javier was a very professional, helpful, nice and patient. I will definitely ask for him in my future purchases.

Never buying from that store again, they told my mom the sofa was going to be delivered on the 29, then when my mom called them to ask them why they hadn't come yet they told her it was going to be delivered on the 3rd of the next month. But if she wanted she could go pick it up at the warehouse that is like one hour or more from Orange.👎

Jasmine, Omar, Priscilla, and Malik are excellent employees. I purchased something 90 days ago and for my order I gave them my nickname instead of my legal name. Oh man that caused some complications. Because the item I expected, upon arrival was a different color than I ordered. I had to return it because it did not match my current furniture. I requested the return and refused delivery 3 months ago. Unfortunately the corporate of Ashley wasn’t able to verify my identity and it took them 3 months to return my money. But these 4 employees went above and beyond and made a stressful situation much better by listening to my concerns and making sure to communicate with me to the best of their abilities. I wasn’t going to shop from Ashley ever again, but because I received exceptional customer service experience, I happily choose to check out their inventory and purchase from them again Thank you Omar, Priscilla, Jasmine and Malik for making my experience positive

We were at Ashley's like 4 times and every time we were greated professionally. My husband and I finally decided to buy what we were looking for. Manny had excellent customer service we were really happy with his service, I would totally recommend him. Thank you Manny!!

Aurora was very nice to us . Thanks for averting.

My SA was great but everything else was Horrible! My order got cancelled and I was not noticed and I still don’t have a delivery date, I would not have purchased it if I knew it was back dated. I even paid extra to have it delivered. I waisted my whole day and would not have know if I didn’t call to inquire. I’m very disappointed .

Good customer service

I needed new living and dining room furniture, as I'd bought these 10 years ago from a cheaper source and they didn't last five years. I was very happy with the look, the quality and the prices of what I selected. I was also very happy with the sales team, as they aren't aggressively following you all over the place, giving you your space while you look around. Once I was ready, they were very knowledgeable in answering my questions, offering suggestions, and even working with me on the price. I had been to numerous furniture stores before going there, which I found other the quality lacking, not the right look, or the pricing astronomical. I'm very happy with what I chose and the experience.

I had an awesome experience today. I was able to grab everything I wanted and get hassle free delivery with the assistance of Liana. She was such a help today and was very polite and informative about the furniture. Thank you so much again Liana if you're here ask for Liana.

We were serviced by Rishi who very patiently listened to my 84 year old father’s particular requirements in a couch. He showed us a wide variety and was kind and attentive. We were in and out quickly with exactly what we were looking for. Excellent service.

James the store manager was honest, patient and provided great customer service. Many of the workers came over to check if I needed help as well. Good to see that some places have returned to helping customers. Thank you James!

Like everything else today prices up everywhere but great furniture n very comfortable as they are beautiful. The Rep people also very nice n helpful. Kudos to "Mike" who helped me with a unique side table i wanted n showed me around a few sets of leather couches I'd like to buy in rhe near future but 1st I need to get rid of current couches to fit any new ones. I always say this is my last set no more; but its been now 10yrs sincelast set. Is time!!!

watch for added fees 👎🏼👎🏼👎🏼

Horrible experience, over charge me, then when I had them remove it, they said too late order has been already sent thru and they couldn't take charge off or refund me instead I need to cancel who order and re order again and my money will be refunded in 2 to 3 days. I Said fine and went home re order what I wanted and they then sent me cancel order and while in middle of put coffee table together they call me and ask me to bring back what they ship me to get my refund. So now I hoping I get what I order soon. Do not recommend this place.

Great service!

Faye has fantastic- friendly and knowledgeable and patient! What was not good was not being able to pay online because Ashley is unable to separate our billing address from the shipping address. So we had to make a 30 minute trip back to the store to pay in person. We purchased furniture for Jerome’s also. They were able to accept final payment online using 2 different addresses

Aria was very helpful gave me dimensions of furniture and walked with me looking for furniture they had available.

Rishi did good job today we will come back again

Mike helped us to pick out a couch. He was very patient and helpful the entire time. We had a great and easy experience shopping here.

I went into ashley furniture store a few days ago and I had an amazing experience the staff there is so friendly and awesome and helpful. Alex, Jazmine, and Priscilla was so amazing they walk me through every step of the process they explained everything to me I had some questions about some of the fees and charges and they explained it all and I really overall enjoyed my time there and will definitely be going back because of those three of amazing ladies. Thanks guys!

Fred the floor man and James possible mngr were awesome in both care, knowledge, and conversation. 😂 My sister and I had a pleasant time shopping for mattresses for Mother and my Son. end results are Amazing!

Hi- I bought a metal foundation for my bed. I do not recommend it as not good quality. The bed started falling apart (as in the picture). It felt like I was on a roller coaster ride. I called and explained the situation, but they said: "that I was not able to exchange it or could not return it"; I was willing to pay the difference if needed. I usually do not review stores, but I made an exception for this situation since buying the metal foundation was money down the drain. Thank you I wanted to update the last review I left. After I left the review, the Ashley review left me a comment to email them. I emailed and explained my situation. We emailed for a month, and after they did their investigation. They emailed me letting me know they credited me with some money in my account, and I could make a reselection ( instead of a metal foundation I chose a wooden foundation). They charged me the setup, delivery, recycling fee, and tax (137.61 dollars), and I had to pay the difference but, overall, they worked with me, and they let me re-select another foundation. The sales rep Maria Aurora Cruz and the manager (cannot remember his name) who was there on 12/23/2023 when the store opened were very helpful and attentive. Thank you for all your help !!!

Andrew was very helpful at helping us select our furniture.

Service here is great! Andrew helped us out and made everything so easy! We found exactly what we needed.

Andrew was very nice and good

My recent experience at Ashley’s Furniture Store was made particularly memorable by an associate named Ameera. From the moment we began our shopping journey, Ameera’s friendly and approachable demeanor set the tone for a relaxed and comfortable visit. She possesses a wealth of knowledge about their products and was eager to share it, ensuring we had all the information we needed without feeling overwhelmed. What stood out most was Ameera’s patience and the absence of any pushiness, a refreshing change from the high-pressure sales tactics one often encounters. She invested time to understand our needs and preferences, guiding us through the selection process with genuine care, never rushing us to make a decision. Though we didn’t make a purchase on that day, the outstanding service provided by Ameera guarantees we will be returning to finalize our choices with her assistance. It’s associates like Ameera that build customer loyalty and make shopping at Ashley’s a delightful experience. We look forward to our next visit!

Great service. Quick and easy was able to do a twin bed purchase on a lunch break.

Andrew and Omar were great! Made the experience quick and easy! Thanks again guys

Amazing customer service

Everybody here is always so helpful. Its our favorite Ashley's location actually. DO NOT GO to the Ashley's in Long Beach. They tried to keep our refunded credit for MONTHS on Months. And then when my husband went to speak to them in person the girl at customer service was a rude b***h & found it amusing to not want to help him get his 1k+. The manager was called and even he was sooo unprofessional. It was literally crazy and confusing that Ashley's would have such hostile & sneaky staff. This location, we've come & never left it. We've furnished our whole house just from this store alone and have had several different reps & they are all lovely, take their time making sure you get the best fit to your liking, and they are all super professional which is always super important to us. Today we came in just to take a look around & wound up getting my husband a reclining chair for his office. Devin helped us today and he was super kind, patient & professional. Definitely shop at this location if you're looking for a welcoming & honest store.

Andrew was extremely helpful, knowledgeable, patient, easy to work with and he has great taste. Working with him was like working with an interior designer. He helped me budget and color coordinate my home. He’s definitely the best in the business. Ask for Andrew you won’t be disappointed.

Andrew was very helpful.

Had a great experience with Mr. Andrew. I would definitely return if needed.

Loved my experience with Andrew

Andrew was very patient, knowledgeable, and made us feel comfortable. Our experience was not rushed or felt pressured at any point. Saw many other place and felt the most comfortable and made a return and purchase at the location Andrew was located in. Definitely, will return to the location and ask for Andrew.

Just purchased me and my wife's dream couches !! Gabriel help us out, he was the best. awesome energy wasn't pushy, he actually let us look around and gave us our space. We will definitely go back and ask for him he made the whole experience amazing so did his manager he was great energy too.

Andrew was very helpful and knowledgeable. He made our purchase a breeze!!

Ordered mattress and foundation. Both came on time and were put together promptly. So far, so good.

The sales person did not let us know we only had 72 hours to return items if not happy. Of course it was on contract. But the sales person should have gone over it with us. We were not satisfied but could not return it even though we were just wanting a store credit. Management would not do anything either. Now stuck with a $2500 love seat we are not happy with. Very unsatisfied with their customer service.

Very helpful! Found everything we needed!

Gabriel was very helpful and made everything super easy. Walked in and walked out without minutes with a nice furniture that we always wanted. Thank you again. Totally recommend it.

Andrew took great care of us during our shopping experience. He was real friendly and professional. Made everything super easy. We will definitely be back for our next furniture purchase.

Andrew assisted us gracefully in buying dining table and presented us any possible discounts. Kudos!

Explained the products very well! Heard our concern in terms of the quality and material of the dining set.

We were purchased a sectional and were told by the salesperson, Andrew, that the delivery window was 8 am - 12 pm. We told him that we don’t move in until 10 am. Andrew told us that was fine and that when they call the day of we can ask to be later in the delivery. When they called day of, I told the movers about that and they said they couldn’t do that. Then I called Andrew and he said “I don’t remember having that conversation with you” as if it didn’t happen 2 days prior. Just no accountability, morals, or ethics. He seemed like he had that lie rehearsed like he lies like this all the time. Had to rearrange my work schedule because one salesperson lied to make a sale. Pathetic.

5 stars across the board 🤩

Took a while to get someone to phone. James was very helpful and I achieved reason for my call quickly when he came on line.

Andrew was absolutely wonderful! He helped me find something in my budget and was very informative on protection plans available.

Solid experience. The staff were really helpful in picking what we wanted.

Good experience, let me do my shopping and choose the tv console I wanted!

(Translated by Google) Miss Aurora is very kind, I recommend her, she speaks Spanish and English and can help you with what you are looking for, be it comfort, quality and economy, good service (Original) Muy amable la señorita Aurora, se las recomiendo habla español e inglés y te puede ayudar en lo que buscas ya sea comodidad, calidad y economía, buen servicio

The staff here is the sweetest and so helpful. Alex helped me find an item I was looking for. She was efficient, quick, caring and so considerate. I drove from the Santa Clarita area, over 60 miles, to get the item and the service received was worth every gallon of gas used! :)

Andrew and James were amazing at helping me pick out all my new furniture for my new place. I needed just about everything and they were patient and knowledgeable. They both made the process very easy!

Great experience!! Andrew and Omar were amazing!!

I had a great experience with Omar Garcia. He was super helpful and patient throughout the whole process. We didn't feel pressured at all and felt comfortable during our visit to ask questions. He was very knowledgeable. Thank you!

- the worst experience of my lifetime, just go to the living space atleast they listen to you, when i bought the item no one told me it was a final sale but when it broke within seconds of buying it they refused to do any store credit and basically offered me a table that looked like it has been clearly used. never again

Great experience with Andrew and his manger James. We were looking to get bed and mattress and they both pretty helpful to work with our budget. That was an easy transaction even though I'm not an easy person. Thanks to both. Highly Recommend this friendly environment store and of course Andrew and his team.

The prices are a bit high, but the people were great. 😊

The best customer service and best deals

Manny was excellent and helpful with our needs. We had a nice experience with him. We ended buying a Tempur pedic and bed frame all thanks to Manny’s well explanations. Will buy again. Highly recommend!! :)

Maria helped us find the perfect furniture for our new apartment, she was patient and very knowledgeable, thank you Ashley and Maria! 🙏🏼

BROUGHT NEW MATTRESS IT WAS FLAT ON ONE SIDE IN 15 DAYS! OTHER FAMILY MEMBERS AND FRIENDS HAD SAME EXPERIENCE IT TOOK SEVERAL YEARS WENT BY BECAUSE THEY WANTED ME TOO BUY SOMETHING ELSE.

Andrew was great help!

We came in looking for a couch and ended up getting a couch, dining table and end tables. They were super helpful and answered all of our questions and concerns.

Great service friendly staff AND the most outstanding experience with salesman Fred who made our decision making process extremely easy. Good luck to him and the Ashley organization. Thank You.

Great experience at the Santa Ana store, Amanda and Omar were super helpful and I got everything I wanted in one stop!

Ask for Fred hes Amazing! We had a good experience he was very knowledable And left satisfied :)

The furniture was cheap looking, and the prices were outrageous. The employees are like sharks, which is extremely annoying.

Quick hassle free purchase! Andrew was a great help!

I was happy to shop in the busiest day on Labor Day. I was in and out so quick thanks to the help of Andrew my salesman. I love my new sofas and can’t wait to get them as they promised.

Fred has a Great humor, very very help full.

Kevin from heaven was very entertaining, we were just looking not realy gonna buy, but he is a very good salesman and great person. I will send friends and family to you store, thanks ver much.

Andrew was great!! Ashley always goes above and beyond to meet our furniture needs!!

Went in to buy a sectional couch and was taken care of right away! Kevin showed us a lot of great options that fit our requirements (not too big, darker color to hide the hair from our two long-haired black cats, etc) and we found the perfect option that was so comfortable. I didn’t feel pushed to choose any particular option at all. The financing application process was very easy and straightforward, and within 30 mins we left with all the paperwork in hand and a delivery date scheduled! Excited to go back to Ashley’s for my furniture needs in the future 😊

Great costumer service from Andrew, Omar and James

My husband and I walked into the store and a very friendly sales person greeted us. His name was Andrew. He was so kind and asked what we were looking for and showed us where to go and he let browse without hovering over us. After we picked out what we wanted he was close by to answer all of our questions and helped us with the purchase. We bought our item yesterday early afternoon and even though they said it would come in, in about 5 days or less by UPS. Well, we received it the very next morning. Less then 24 hrs. Phenomenal. Thank you Andrew for helping us out and being so friendly and not pushy. We will come back when we need more furnishings.

My husband and I had the pleasure of shopping with Kevin to purchase our new sofa and bedroom set. Kevin was funny, patient, super helpful, and best of all he wasn’t your typical pushy salesman. Our experience was smooth and the customer service he proved was top tier. When shopping at Ashley’s make sure to ask for Kevin. 10/10 recommend!

My guy Devon super professional, informative and knowledgeable! Thanks for the living room set up ! 👍🏻

Andrew was great! Took his time to show us around and worked within our budget. Will be returning.

Andrew was extremely helpful and easy to work with. Great customer service.

Andrew was very informative and friendly!

Andrew was extremely helpful with helping us choose our sectional! Walked in unconvinced and walked out with new furniture!

It was my first time and I am overwhelming. I was very happy, very comfortable. And my sales person was very connected. Knowing what he was selling and I'm very happy now I have to make sure that it will be delivered to me on time. Have a wonderful blessed day.

They will give you thorough information about every single inch of piece, of how specific and comfortable their couches, and beds look set up! Very nice presentation from the Manager on how specific and detailed he was!

great salesmanship thank you to maria omar and karim

(Translated by Google) María Aurora thank you very much for your attention and your treatment, very kind, very good service, very respectful; very good buy . Many thanks for everything. (Original) María Aurora muchas gracias por sus atenciones y su trato , muy amable , muy buen servicio , muy respetuosa ; muy buena compra . Muchas gracias por todo.

I came into the store to purchase a sofa and was greeted by Fred!! He was so patient, knowledgeable, friendly, helpful and honest!! He didn’t try to pressure me and provided the best options for me!!! He is awesome!!!! I will be back to purchase more items from Fred!!! In addition his manager Omar and Khalid at the finance desk were so awesome and helpful!!!! Andrew should me one of the most comfortable recliners in the store for me to sit in!!! Good looking out Andrew👍🏾👍🏾👍🏾🙌🏾🙌🏾. Please consider Ashley Home Store in the Main place mall in Santa Ana for your home furniture and accessory needs!!!! Thanks to you all!!!!!!😊

Everyone was very kind, and helpful. Fred one of the workers helped us find the right mattress. He was authentic and honest on what Ashley offers.

Fred was really helpful. Gave us useful information and did not pressure us on purchasing anything. Thank you Fred for the help and hopefully will be purchasing the mattress soon. Thank you.

Well over All the sales lady, manager and the accountant crew they were amazing, their customers service was awesome at all times, guys keep up the good work blessings to all .

Manny did a great job! His expertise and patience really made our furniture buying experience great! Manny was the best!

I went in browsing and ended up buying a few things, thank you to Javier Enriquez he was very helpful and had excellent customer service.

I went Ashley Santa Ana branch, I was so happy, very friendly staff specially Maria, she is very so sweet and patients. They have great staff.

My husband & I walked into the store and was immediately greeted by some very friendly employee named Devon, who thoroughly helped us all with our furniture searching experience. Yeah, every question asked regarding each store item was thoroughly explained in great detail and we were very satisfied with our purchases. Also, Devon assisted with applying for credit, which resulted in a success, and was very efficient. I highly recommend the store and the employee Devon. He is absolutely amazing and deserves a raise.

Buying at Ashley is stressless and no pressure experience. Associates were friendly and willing to assist if needed.

My experience. The second my partner and I walked our pasty skinned bodies into the store, one of the 3-4 men (who stood gathered together near the back of the store) made a beeline for us. We noticed immediately. We were not interested in talking as we were there only to browse. We'd never shopped at Ashley before and wondered what styles and prices they offered. We immediately took a right turn around furniture to stave off the "salesman approach" but he swiftly recalculated his tragectory and continued his attack. We circled and walked right out of the door we came in. The salesman immediately stopped his progression and returned to his cackle at the rear of the store. In the meantime, a family (two parents, 2 kids) had walked in ahead of us. They were Hispanic and spoke together in Spanish. Despite them sitting on several couches, discussing their preferences, never once did any salesperson make a beeline to them. From my observation (before and after the chase), not a single salesperson gave them any attention whatsoever. It was like they didn't exist. Now, there's a possibility these salespeople knew this family and, perhaps, they were known to browse and not buy so an approach from a salesperson would be fruitless (unlikely but I'll throw them a bone). Still, not a single acknowledgement of their presence was made and yet we were sought out and stalked immediately. Even if Ashley offered top quality furniture at rock bottom prices with the most luxurious before and after market customer service (judging from previous reviews, this is far from the truth), I would never shop here. And here's the thing, we were looking for an entire house of furniture as we'd just bought a new place and needed to kit out every room. Obviously we went somewhere else. Additionally, the furniture we did see was uninspiring and common (can be found anywhere) with prices surprisingly high.

Rishi was very helpful and attentive. We were able to get a full set for a really great deal and we are happy with our purchase.

DEAVON the sale rep was very competent and knowledgeable. I came in knowing exactly what model I wanted and bam was out in 10 mins with an order and delivery time I needed!

Came in here for a new bedroom set and was greeted by Devin! He was very helpful and patient and got everything taken care of quickly! Thanks again Devin!

Great service! Great price! Love my new Tempurpedic bed!

Highly recommend good quality

My time here with Deavon was very pleasant and wonderful.

My mom was treated like a queen. Faye and Albert were professional and very sweet and helpful in helping my mom make her purchase a reality. We will definitely be coming back!!!

I bought from Ashley’s recently and the service was great. Deavon was a big help and made the whole experience much easier.

Very Helpful, Accommodating, gave huge discounts, shown us everything and explained everything in detail. Excellent service and nice furniture we loved it!

Thank you Deavon B ! Very professional, and knowledgeable

Deavon provided fast and excellent service. I'm happy with my new furniture. Thank you.

Worked with Devin today and had a quick and easy experience!

Great place to shop. Friendly customer service and staff.

I came in looking for a bed frame and the experience was unexpectedly wonderful, Devon helped me out and he knew exactly what to introduce me to he for sure has so much patience lol. Definitely coming back!!!

Service was great

Manny was amazing Thank you 😊

I went in and bought a beautiful mirror and bedroom set by rishi, he was so helpful and made everything so easy! Thank you so much! Highly recommended coming here again to buy more furniture!

Had amazing service by Rishi as well as Albert. Gave me a great cash deal for a sofa and dining room table. Don't waste your time at the lower quality stores. Best furniture at best.

I came into the store today at the Main place in Santa Ana location , Rishi was helping me with the temper pedic mattress, bed frame, he was very knowledgeable, well explained, nice, very helpful and give me a great deal. Rishi has a great customer services. I will definitely recommend my family and friends to him. Thank you Rishi! You're the best!

Manny has outstanding customer service and we will definitely recommend Ashley Store to our friends and family. WELL DONE MANNY!

I don’t know what kind of table this is but I was told it’s marble and I can wipe it clean easily. I haven’t even used it yet and I just received it less than 24 hours ago and it’s already stained. I haven’t used it at all. I don’t understand what kind of material they sold me for $800 bucks. Extremely disappointed.

I loved the way they treated us, always with a smile good attitude and the selection of furniture it's great.

Ashly is really very good store. Very good quality and customer service.

I walked into the Ashley store, looking for a couple of items. I had been to a different furniture store without much success. I was greeted right away by Manny and he asked me if he could help me with anything. I proceeded to tell him what I was looking for, a couch. I gave him all of my thoughts about what I will needed and after a short period of time we decided on a couch. I really needed his help because I wasn’t able to make that decision on my own, and he knew the products very. Very happy with my experience. Very happy with Manny.

Javier was very helpful. He showed us all of the dresser options available and thoroughly explained the delivery process and options. The process was quick and efficient and we are happy with our purchase.

Love this store !! No one was pushy and our sales associate was fantastic. We will be back soon :)

Second purchase from this location. Mike was incredibly nice and not pushy (which I find incredibly irritating when shopping). I would recommend going to him if visiting Ashley's at Main Place Mall.

Went in there late at night to look for a display case. Staff was very helpful in trying to find what I needed. Although, no display cases where available, Manny helped me find an alternative that would work just fine.

Whoever the old guy working there is he is full of himself and the moment I walked in I was greeted with him asking me if I was going to buy something and asking me if I had a credit card and told me that if not to leave the store was very rude and unprofessional I hadn’t even walked half way in before he started telling me things one things for sure I will never be shopping at Ashley’s furniture for and furniture need in the future

The salesman was friendly and knowledgeable gave me lots of options my only complaint was before I got to the store I tried to call the Ashley phone number about seven times and no one would answer the phone.

Manny helped us out! He answered all our questions, was professional, courteous and never pushed me into anything I wasn’t interested.

Gigi is amazing and is the reason we came back to the store . Respectful, honest, transparent and extremely helpful in getting us what we wanted and needed. If you need someone to help you with your furniture, please ask for her

Kevin was great ! Help me out find a great couch for my family , very satisfied with the service. The manager was awesome as well help us out so much !

Phenomenal outstanding !

Best person to go to is Manuel aka Manny. Came in to look around. Came out with a whole new living room set and amazing tv stand!! Manny was very helpful and made everything go smoothly!

Manny is super helpful and amazing. Definitely recommend this store as well as service from manny hes so knowledgeable.

I went today to find a couch I saw online and make sure it was comfy and it was! Faye helped me and she was great,so friendly. I love my new Couch and she made sure I got the best price possible. Oh and it’s being delivered in less then 2 days! Highly recommend this store!

Faye is a very polite lady awesome she is so helpful and helped us find what we were looking for. For sure I will come back here and ask for her. Amazing customer service skills

Low staff but did great on helping everyone there

I normally don’t do reviews for any places really, but I couldn’t help but comment on such a great experience that I had. I was helped by Faye Abdullahi. Throughout the whole process of me looking for a bed, bed frame and a pillow, Faye was very helpful she didn’t want to just sell me something she really cared about making sure I got the right things for my comfort and to my liking. Faye went above and beyond to make sure I was satisfied with my purchases. Faye also made sure to provide plenty of options for me and explaining every piece and the details on it so I was able to choose and have knowledge on the product I’m buying. Overall, Faye provided excellent customer service she was very kind, caring, helpful, and professional throughout this whole process and it was one of the most smoothest big purchase I’ve had in awhile and it was all because of Faye going out of her way to make Ashley’s shopping experience easy and awesome. Definitely earned a longtime customer!

Great selection and great service!

Great prices and furniture

DO NOT BUY ANYTHING FROM ASHLEY’S. Horrible Customer Services. Expensive for cheap furniture. Received my furniture damaged and submitted a claim back in Feb 2021.. it’s Jan 2023 and nothing has been done about it. Tried to contact them for an update just for them to tell me now that it’s too late to do something about it now since this happened in 2021????? Last time I purchase anything from Ashley’s Furniture.

Thanks to OMID as he provided a great customer services to our family!

Be careful!!!!! they will try to sell you a protection plan but is something happened they will not honor it. Most of the furniture is made in Vietnam with really poor quality. DO NOT BUY THE PROTECTION PLAN, IT IS A SCAM!!!

Bought this couch from Ashley's for $1300 got it cause it pulls into a queen size bed. This is fake leather!!! Within a year the leather material is literally falling apart. I'm so disappointed and I have to now throw this away. It weighs like 500 pounds!! I would not recommend anything here .. especially there "leather"

Best

Danica and Alex gladly help use with everything we needed and made it super easy and fast. Highly recommended.

Bought a reclining chair from Joe at Main Place. He was very helpful and courteous. I love my chair and I would work with him again!

Walked in looking for furniture for my daughters room, Rishi was super helpful when looking for furniture. He made the process super easy and we also walked out with a good deal.

I had a great experience shopping for new furniture at Ashley’s. Rishi was very knowledgeable and helped us pick the right furniture. We also got a great deal to top it off!

(Translated by Google) Excellent service and product quality Ask Willi (Original) Excelente servicio y calidad de productos Pregunta a Willi

Bought a dining table from this store September 2022 and all I can say that it is the WORST table ever! Bad quality, chipping off already, leg bar broke, tabletop got damaged, insurance approved to replace it and every time Ashley delivers a new table it comes in damaged too! They simply don’t care about their customers! I spoke to different people from the online team and in store and no one was helpful or even offered to go above and beyond. Will never buy from any Ashley store because they obviously care about closing the deal and what happens after that is out of their hands! Waste of money, time, and effort!!!

Maria, wow how to begin with her she is the funnest most loyal person with her customers. Always ready to help you and gives you her full attention! Always happy and bring you joy and always does everything to make you leave happy and takes care of you. We have already purchased 3 times and will continue coming because I have never been given the fantastic customer service she does! Also the managers are amazing always do anything to make you happy Maria, pouya and Alex thanks guys! You rock!!

When and bouth dining room set

Very wide range of furniture with good build quality available from Ashley Stores. Display of various designs is user friendly and assistance friendly and knowledgeable. Overall a good and satisfying experience of getting furniture for our new home.

Faye was amazing and really ensures she gave her attention to us through the entire shopping experience. Never pushy and just let us pick what we wanted, gave input where needed and made the shopping experience beyond expectations.

The customer service was terrible and the employees were rude.

Jessica was very kind and very helpful! Only one that spoke spanish and helped with my purchase. Very patient with my indecisiveness 👍🏽 10/10 go with her to help you out!

Jessica the sales associate was very pleasant to deal with and Pouye and manager was also a great help. I was in and out in less than an hour!

if they offer you the warranty dont buy not worth the dollar for it the have have poor customer service no good communication between technician and customer

Nice and friendly customer service from Danica! She is very responsive to your needs as a customer and is not quick to just sell you something. She was very patient with us.

Thanks Rishi you're great. Give a Good prices make us feel not pressure to buy .

Rishi was the best, he was so patient and helpful to my husband and me!! Thank you Rishi!

People are nice and helpful. Just to check out the store.

Thank you Ali for helping me furnish my new place!

Jessica was great, and very helpful in helping me find an area rug!

Great deals! Great quality!

Beautiful store with friendly sales people

(Translated by Google) The best furniture store in Santa Ana, I'm definitely going back! Viemte service girls are a love! (Original) La mejor tienda de muebles en Santa Ana, definitivamemte voy a volver! Las niñas de servicio a viemte son un amor!

Great service very pleased 😌

Rishi did such a great job helping me with everything ! 5 ⭐️

Ask for Danica she did great job and helped me with everything superb

Excellent Customer Service, great prices. I will definitely recommend to family and friends...

Jessica was great and was very helpful when coming to my purchase

Jessica from Ashley furniture was amazing and excellent 😊

Faye was super helpful and looking to get us the best price!

Great Customer service! Rishi Kumar sharma helped with our purchase and was the best! Super easy and smooth purchase with the help of his service.

Great attitude.Had a good and easy experience with Rishi kumar sharma

Worst experience EVER....... I bought furniture from them 9 months ago and had some returns and up to today haven't had my credit and when I call the store they always keep shifting me to different people and keep telling me to wait for another 90D. Unheard of!!!! BBB NEEDS TO CLOSE THIS FRANCHISE DOWN....

Jessica and Pouya were very helpful, friendly and accommodating. Thank you. 😊

very clean store and the woman who helped me was such a nice and helpful. however, the computer system kept crashing, very slow, took almost 4 5 minutes to complete transaction.

We went there for furniture shopping for our new house, first guy treated us like we cannot afford anything. Second guy (forgot his name, he was older person) helped us buying bed and sectional sofa. But I’m not going back there again. I hope their manager read this review and tell them to treat customers nicely.

Terrible web site

Awesome team all willing to go the extra mile! Definitely coming back!!

This location has terrible customer service when an order goes wrong. They have you own hold for ridiculous amounts of time and then just hang up on you when you get through. The store manager at this location should be ashamed of the how badly they treat their customers and how irresponsible the staff is addressing issues. I will definitely be pursuing legal action against this organization.

Very helpful

How much?

Terrible service. DON’T WASTE YOUR TIME AND MONEY HERE. We bought thousands of dollars worth of furniture. We came in only needing a dining table and bed, but we were pressured to take advantage of the Memorial Day sale they had going on. To sweeten the deal, they threw in a free rug. When the rug came, it was a completely different style, color, and size. We had so much new furniture come in we didn’t notice that the rug was the WRONG ONE. It was the least of our worries. So we call and were told that we had to go back to the original store, 60 miles away from where we now lived, to return it. One of the managers said he can no longer get the original one we wanted, so he told us to look around for something similar in store and would give us some gift cards for the inconvenience. We find one but they tell us that it’s discontinued in the bigger size. We were instructed to look online and everything we liked wasn’t available in their store warehouse. We look for others we don’t like, but we settle since it’s the same size at least, and yet again it’s unavailable. Apparently they have a separate warehouse than online stores. We ask them to show us all the ones in the right size in their store warehouse currently. After an hour of no one really helping us slim down our options, the first manager begins to talk his General Manager about throwing in the first carpet we liked in store off the rack and adding more gift cards. He kept going back and forth to relay the information. We asked to speak to the GM directly because of how frustrated we were, the GM still never came around to talk to us. Instead he was wandering around the store not doing anything, along with the other 10 salespeople standing around on their phones and not doing anything. So in the end, even though they were the ones that messed up on our order originally, made us drive 60 miles to haul it back, and wasted over an hour of our time not really helping us, we were given a model floor rug off the rack that was half the size of the one we were supposed to get at still the same price as the original. But once we discovered the rug we were getting was on sale, only then did they give us a couple more gift cards… which we won’t use since we’re never coming back here.

Me and my wife was so happy because we just got our new bed ( tempur pedic) and also a living room set, a BIG THANKS to manny who really help us especially with our new bed because im having troubled with our old bed im having a back pain all the time so when manny recommend this bed oh my god i absolutely love it. He will deserved a big 100% KUDOS and well recommended. THANK YOU SO MUCH MR. MANUEL CORELLA , GOD BLESS🙏🙏

Fred was super friendly and helpful. Very patient. He allowed us time to think and compare. Never once felt rushed. He explained all options available to us. In the end we purchased a dining room set, as well as a sectional. Definitely recommend this store and ask for Fred!! He was awesome!

Went in for two chairs for our beautiful new office and left after purchasing what should be perfect. Mehran was terrific and very helpful during the process.

Maria was too much. Trying so bad to sell, talking loud and did not even ask about what option of delivery to choose from. Just pushed the most convenient option for her. Horrible customer service!

Ali was amazing and spent the whole day, several hours of his time, with us helping my husband and I pick out exactly what we wanted. We left happy and his customer service was impeccable. Very easy to understand and very knowledgeable about the functions of the furniture and the warranty we purchased for it. We will come back to see him when the ding room is ready 😊

Gigi was very helpful for me and my wife and the 0% 5 year option made the purchases I was making very affordable! I got bunch of very nice high quality stuff for the new pad! Thanks again.

Justin and the store manager were the best! However, I’m giving them only 4 stars because they call you so many times just to confirm the delivery day, and if you miss their call, they state they will change the date (after you waited about a month!) once you call back you are confirmed. This is about one week before. Then, one day before, they call you again to confirm the time. And if you don’t answer, they leave a voicemail stating you need to call back to let them know you confirm the date and time, to know if your home is ready, or if are there any restrictions. Then, you have to call back even if everything is ok. They should ask you to call back only if there are any changes because sometimes you have to wait in line about 10 minutes.

(Translated by Google) For me it was a bad experience, the bedroom I ordered was damaged and the chest of drawers in a different color does not open, one of the drawers gets stuck, I ordered it in March and they delivered it to me in June, now they do not answer the phone to replace me, another one does not to do . (Original) Para mi fue una mala experiencia los la recamara que ordene me salio dañada y la cajonera de otro color uno de los cajones no abre se atora, la ordene en marzo y me la entregaron en junio ahora no me contestan el telefono para reemplazarme otra no c que hacer .

Came in looking for a bed because I was getting tired of sleeping on my cold hard wood floor, walked in and tried out a bed and a worker told me you can’t be laying there and told me I could go have some fun at the arcade place downstairs, he even said the bed was a display, bed was already messed up sheets not even fixed…very unprofessional and caused emotional damage, won’t be coming back. Mathis brothers on top

Awful experience. The salesmen are like vultures at this location. They were extremely pushy even when I stated multiple times that I would like to think over the items and purchase later. They convinced me to purchase that day and assured me that returns were easy. I was purchasing a bed frame and told the salesman that I was purchasing a mattress elsewhere. He convinced me to purchase a "similar" mattress and when it arrived it was defective and did not expand to the full size or fit the frame that I purchased. He NEVER said that I would not be able to return the mattress because I purchased it in store. I looked online and it said "You have 100 calendar days from the date of delivery to return your mattress." I have spent so much time on hold trying to resolve the issue and they keep saying they will not return the mattress even though they never said in store that I couldn't return it and it does not say that online . To top it off, the $1,500 frame I purchased arrived with stains on it. DO NOT purchase anything from this store unless you are sure you will not need to return it or can afford to lose the money spent. I also spent $500 on delivery and was told it was "white glove service" and they left a mess in my apartment and scuffed the white walls with their shoes.

my husband and i purchased our livnig table from this store and as soon a sthey were deliver, chaird started to broke. we did not moved them around. they just broke with daily used. we put a claimed trhough the insurance their store offer and they denied. installation guy made a bad job. i think we can do better job than them. DONT PURCHASE THEIR INSURANCE. waste of money.

The listing price is $175 and then when you want to buy, the price becomes $300 so it's 50% increase. That's really unprofessional business.

Gigi was extremely helpful and patient. She listened to what I needed and helped me find exactly what I was looking for. It was really great dealing with her 😊. The manger, Bryan did a great job too. I’m happy and can’t wait for my new sofas to arrive!

Went in and ordered a dining table set and was told it would take 6-8 weeks. For something I liked, i felt like 2 months was worth waiting. 6 months later and nothing. Just a monthly email from them thanking me for my patience. Well my patience ran out months ago, cancelled my order with a manager there and that was that. Just a "hey sorry, maybe we can help you order something else". While I was waiting I noticed that they have that same table on display to trick people into buying it and again waiting until patience runs out. Never again, I'm taking my business elsewhere.

Richard was very nice and helpful with helping us purchase the right bedframe, we also got a great deal from him.

Manny Corella was very helpful with my purchase. I will send him some of my friends when they need furniture.

Excellent service from Nick, who just happens to be a new employee. Usually you would expect a seasoned employee to treat you the way Nick treated myself and my mother. Nick was very professional, very friendly, knowledgeable of the store, patient and not pushy. Ashley Furniture has a nice selection of items to fit every price range. Management is very good here too! Both Nick and the manager did everything to make my purchase a great experience and I look forward to the new sofa and chairs I purchased for my mother to arrive. I know she will be very happy with the new furniture. I left the store with a great experience and price. I am a repeat customer and will continue to shop here for my furniture needs. With the sale prices it's hard to find another furniture store who could beat Ashley's prices.

Joe Ball helped us out and made our first furniture buying experience an awesome one! We will definitely be returning.

Ashley used to be a much better store I just had a mattress and frame delivered I paid the $60 delivery fee and set up when the driver showed up he says I don’t have tools I can’t set it up. Whatever you do do not pay for delivery there is a free delivery option always take that one unless you want to do nothing but fight with them and then wait on the phone for hours for a representative to handle your phone call

We came to Ashley’s about a month ago to look around, that’s when we met Kevin. He’s knowledgeable & professional with a tasteful sense of interior design. He never rushed us into a purchase, giving us time to think & come to the right decision, told us to come back after we’ve thought about it. We came to back to Ashley’s today and specifically asked for Kevin. I HIGHLY recommend you do the same. Kevin knows his stuff, coupled with a great sense of humor, I am beyond satisfied with my purchase and will be coming back. This is how customer service should be. Kevin you are the best! We will see soon to furnish the rest of the house!!!

Manny is the best salesman! Helped us for multiple hours and multiple occasions, picking out the best furniture! Go to him if you need anything done right

(Translated by Google) I think it needs more attention from the workers to the clients. I look at them very coiv (Original) Pienso que necesita más atención de los trabajadores alos clientes los miro muy coividos

I had a great experience with my sales person Aryan, and his supervisor.They made sue that we go out of the store happily finishing our purchase.Kind smile on their face all the time.

I can’t not begin to explain how good the service we received was. We got an exceptional deal and Willi was an amazing host. We could have not gone anywhere else and received the same care. We are extremely happy and will be returning for future purchases.

Was going to buy furniture but sales staff was uninformed and couldn't get financing straight..had several people with complaints and issues so we left

Gavin Bains at the Ashley store at Mainplace Mall, Santa Ana was very thorough helping me to purchase my bed set. He ensured I had the best deal, and helped make sure I was completely satisfied with my purchase. He was so great that I came back 2 days later to also purchase a Chaise Sofa with him. The price point was where I could handle for both pieces, and am excited to have the set and sofa for my new apartment!

Have you wait around for an hour and the associates are just standing around arguing with eachother over what needs to be done super unprofessional

DO NOT BUY THE WARRANTY - THEY ARE OVERPRICED AND DO NOT COVER ANYTHING - Other that I would say their products are fairly good.

Roger was great! Very helpful didn’t pressure me at all. Love him and will come back.

I’ll give my experience at this location a 1 star. I was hoping to browse around for a new couch but after 3 mins of browsing me and my husband were greeted by Kevin. A short, bald, light skinned man to be very specific. He introduced himself and informed us of the deal you have right now. I politely thanked him and informed him that me and and my husband are just browsing but we will go find him if we require his assistance. Now I’m the type of shopper who likes to browse unbothered. While I appreciate him introducing himself, I know where to find assistance if I need it. The whole time while browsing he stood there staring like a hawk, making me and my husband very uncomfortable. Having retail experience I know that associates are to introduce, assist and inform customers as part of their job. Not to mention I know what theft protocols most stores inform their employees of. Now I can most certainly say that I did not look “suspicious” me and my husband were genuinely shopping for a new couch so for “Kevin” to follow us all around the whole store and watch over our shoulder was very inappropriate. It’s frustrating as me and my husband were really looking forward to make a purchase but definitely not at this location.

Go see Ali! He is the best. Professional, kind, personable, and efficient.

I wish if I could give zero star. We are Ashley old customers but their customers service were really disappointed. We ordered a bed ( mattress) and one chest. Then we had to cancel that order. We had to put $ 500 dollars down payment. It’s over two months they didn’t refund it yet. My husband called the store ( Santa Ana) they said, they would be refunded by Friday. But no refund yet, even they don’t receive any calls from us. Big store but their customers service really poor.

Unless you're Asian or Middle Eastern, you can expect to be entirely ignored.

It was easy to make the purchase and the saleslady "Faye" was so helpful. We would recommend her to everyone.

One of the most bad customer services that I have ever seen and experienced. I spent two days searching and did my selection based on the availability and I was promised that the delivery will be on time that they have scheduled. A few days later I got a call says that we will do partial delivery for dining table and the rest of the furniture will be delivered two days later, I told them keep the whole order delivery one time. After that got a call says we can not do the delivery, we need at least a month to make that happen. I started fell upset and went to the store and I told them simply if you can not do the delivery on time I want to cancel the order. They promised me that they will work on it and make the delivery next week on Thursday but I have to pay $300 delivery fee cash to the 3rd party and they will give me discount the same amount. I agreed, few days later they called me and said sorry, we cant make on Thursday we will do it on Sunday and have to pay $450 not $300, I also agreed. On Saturday, I got a call and they said we can not deliver the sofa and the loveseat, we will do partial delivery and the sofa will be available a month later but we can not promise a date. They are so bad and when I went to the store no one offer any help and they said if you want just cancel the order. I did cancel it and I just lost time, money and now I am with out furniture. They are so bad.

(Translated by Google) The service they gave me was excellent, very kind and professional, one of the people who attended me was Vrian H, I recommend visiting them (Original) El servicio que me brindaron fue excelente muy amables y profesional uno delas personas que ne atendio fue vrian h, les recomiendo visitarlos

8 months and 6 pieces later they still didn't get it right they send you faulty used furniture DO NOT BUY FROM ASHLEY .. you will regret it they give you the run around and won't let you cancel after 8 months with no delivery is a scam!!! Last piece delivered was not even the piece ordered I tried to go in person they definitely do not treat you the same way they do as in the beginning now you become a problem...I left numerous messages and emails I got not one call or email back ... YOU WILL REGRET IT!!! the amount we spent was $16,000 it was a total disaster.. they also send a technician out to see if the furniture they delivered is actually deemed damaged ( the tech that came to my home took a blade and scraped up the piece and said now they will send your another piece) I have cameras in my home even sent the video to the store I bought from absolutely horrified..

Ashley Associates in N. Main Street main place mall, Ali, Mike, Fred and Kevin were very nice, knowledgeable and professional. They handled everything I needed. Thanks to all of them.

The worst! they were judging us from a distance and my friends and me were treated with disrespect..

Im baffled at this experience I had today, they treated me with disrespect and genuinely I would not recommend you to come here EVER AGAIN!

Gavin was very professional, helpful and just all around a nice man.

I purchased my living set from here last week and the experience was great. Mengil was great when he sold me my things. When I returned yesterday to speak with someone about something else, I was not greeted and overlooked multiple times by multiple people. A couple walked in and the sales guys rushed to the door to get them but overlooked me. So after being there for at least 30 minutes a guy named Fred came over and assisted us.

Good experience with the salesman and applying for store credit. Right now, the store is trying to sell their old models for new the upcoming 2022 models, so there is a 50% off sale. I got a wonderful deal for a kitchen table! Ashley, for sure, is in my radar for furniture.

The online order experience is pretty good, but very mindful if you need to get customer service support. I tried messaging 4 times but keep cutting-off, 2 times waited on phone for representatives, but waiting time for each is 40 minutes then I hang up. I also wrote in for call back and it’s supposed to be get reply in 48 hours, but again, no reply.

Always get great service and recommend Manny to all my friends

I came here to buy a media cabinet I saw online. The sales guy KEVIN was rushing me the entire time. He was not friendly and had zero customer service skills and you could tell her was flat out just looking to make a quick sale. The last straw for me was when I asked about a different payment method and he SIGHED and ROLLED HIS EYES. That was it for me. I can take my hard earned American dollar elsewhere. DONT COME HERE

Worst experience talking to sales rep at Santa Ana store. We purchased a dining room set and initially had not opted for furniture insurance. But sales rep Manuel put it in a way that it will help him put “food on table” if we brought. So out of mutual respect we added furniture insurance and asked if he can add a placemat set to order. Now they are saying they dnt hv stock of placemats and when called to check this rep said I was demanding something that I essentially got for free. No place for courtesy here.. once item is sold they clearly wash their hands. Dnt expect any values from this store!!

Good customer service and lots of options.

I called at first to see if the item I was looking for was available to look at. I got through quickly to a sales person on the phone and he said they had a floor model to look at. When I arrived at the store, I asked for Manny and he quickly showed me the couch I was looking for. He was very articulate in explaining the delivery and protection packages. Ultimately, I bought the two items I was looking for. Manny was very professional and very nice. I would ask for him again when I go back to look for bedroom furniture.

Andrew was absolutely wonderful and helped us every step of the way. He was honest and straightforward and helped us decide the best sofa option for our family. We were able to work out a great deal too! We have been buying from Ashley for nearly a decade and every time we do, we couldn’t ask for better service and products.

Third time coming in to see Oscar Gomez (Mr. Las Vegas!) and what an experience. Very helpful, polite, and not pushy! Every time I ask for Oscar and he gets me the best deals and we walk out pleased with our experience. Thanks again Oscar…best employee at Ashley at Main Place!

Came in for a Cali king bed for my wife and sold us on couches as well. Savannah Franco was very helpful, detailed about what we qualified and payment options. Our first time at Ashley Homestore and it was a great experience. Recommend that you speak with Savannah Franco.

Andrew the sales rep was great.

Kevin the salesman was great !! And he really heard us out and gave a great deal.

Manny was extremely helpful and knowledgeable! We highly recommend this location

Horrible customer service. We bought a complete living room set in May and we were told we would have it June. Well we are now in August and we only have half. They haven't followed up with us. When I called they tell us September 21. This shouldn't take 4 months. Horrible customer service

Great customer service, Jose helped us and it was fast, efficient and on point

Had my delivery scheduled for Monday, missed work so that I could be here when they come. Only to have them reschedule last minute for Thursday. Last time I'll ever purchase here.

Great job to the young lady ( Fatima ) who was doing her job. Fatima came over to my son and I and asked if we had been helped. We had been in the store for 15-20 min without anyone approaching us. When we entered the store a handful of staff were huddled around chit chatting. None of the staff acknowledged us. Thank you Fatima for making the effort and assisting us with our twin mattress purchase. I will definitely make sure my next purchase is with Fatima. Will be returning to purchase a new bedroom set and mattress. Thank you

Fatima is awesome! Knows how to do her job and such a people person. 10 Stars.

This place won't take return, not like Ashley place said, be aware! This place just said no return once you visit and have furniture shipped and there's no return. Take extreme care about it!!!!

Nice sofa, but they will take 2 months to send you anything right now. They will lie in a heartbeat about it too. I have been waiting over a month for my order and the customer service experience was horrible. They make you wait for an hour to speak to rude representatives who do will not let you speak to a supervisor. They will tell you that your order will be there soon and push the date back over and over. Word to the wise, do not buy here...try Living Spaces or a local mom and pops spot who will value their customers.

Our Sales Associate Kevin, and the store Manager Jose, we’re both very courteous and professional when helping myself and my father with our new sofa purchase. Thank you.

I had ordered a couch but was not exactly happy with my order but it was a good price...a friend told me to go to Ashley, so I did. I was met with a guy who took me to my dream couch, but way overpriced! He knew I wanted it and got me a deal-free delivery, 5 yr warranty and brought the price down so I was only paying $60 more for EXACTLY what I WANTED!! THEN they delivered it 2 weeks EARLIER than they said!!! It is AWESOME and everyone that comes over cant believe what a deal I got!!

Please do yourself a favor and do not shop here. If they promise you a delivery date.. they are lying. I am not 2 months without a couch that I was promised. I can’t even grt someone to find where my order is. They will not pick up their phone and if they do it takes 1 hour to speak to someone and give you no ANSWERS. Beware of this store.

Way better place to buy your furniture if you don't want to wait for a year I bought furniture from here and got it right away I bought furniture from Bob's discount furniture and I still don't have my furniture it has been about a year I have been waiting never buy furniture from Bob's it is the worst place ever

Aryan Ashrafi took great care of us & gave us some amazing deals on everything we needed for our new home! Definitely highly recommend this store & him as a salesperson.

They don’t have a return policy!!!!!!!! , I bought a mattress in a box , which has not been opened , still in its box , tried to exchange it and they said all sales of mattresses are final , just go to Costco and save your self a headache , worst customer service I would give them , 0 starts

(Translated by Google) Do not buy in this place they do not respect your insurance I pay extra insurance and they do not want to repair my table I would not give a star they would lie to you just for bender do not buy the furniture they are low quality (Original) No compren en este lugar no respetan tu aseguransa yo pague extra aseguransa y no quieren reparar mi mesa yo ni una estrella le daria te mienten solo por bender no compren los muebles son de baja calida

It was time for a change everyone was so helpful and polite I’m so thankful for Faye Abdollahi ❤️ she really did help me threw the hole proses made it less stressful for me the manager there as well very helpful will be definitely back

Manny was an exceptionally great sales associate. He listened, he went over and beyond to help and was not pushy. I feel it went great

Faye had helped me out on two different occasions. She made sure I got the best price on all my items. She also helped me get my delivery earlier than originally scheduled.

Amazing store!!! Marlene and the manager we’re great. I had a couple issues with a mattress I bought from there due to back order and they went above and beyond to get me a better quality mattress with faster delivery time. Amazing amazing amazing is all I can say about those two!!

Couldnt find Ashley there

I was treated with the upmost care and respect by Sean the manager and the sales rep whose name escapes me. I am very happy with my new Erlangen sofa and believe I got a very good deal, great value for the money.

The sales person was really friendly and knew a lot about the furniture, they gave me a price I could afford and I got a 5 year warranty for free. They really like to help the customer out. They care. I told 2 of friends about them and they got a couch also. Would buy from them again.

Extremely helpful staff! Friendly and gives you space to choose without being on top of you

Oooh! Found the most AMAZING diamond bedroom set...

Oh Ashley, you did your best. Eventually, I received my living room set. After four appointments, 19 calls, and taking a chill pill, everything worked out. The first appt excuse, we have the love seat and tables but forgot the couch and rug. The second appt excuse, the couch was damaged. The third appt excuse, they forgot to load the couch and rug. The fourth appt- finally arrived. (They called me 19 times to confirm the 3rd appt. And they still didn't show up) If you are unable to deliver, it would be nice to let the customer know. This way I'm not blocking out the window time to be home. After battling conversations with several people.... I finally spoke to someone that came through. I asked him "I have a yes or no question. Just tell me, is the couch is in stock? if not, I'd rather u tell me the truth than to give me an appt time I want to hear" - and three days later it was finally delivered. In summary, I ordered my furniture on 1/16/21 and received the main couch on 2/23/21. At the time of purchase, I was told they had plenty in stock.

Jesus helped us. He was awesome. He introduced himself, answered a question and let us go about looking. He was there to help us proceed with the purchase. Not pushy and very helpful!

Kevin and Jose one of the Store Managers made my purchase experience a pleasant one. I got a great price with excellent service, can’t beat that. I will enjoy my new mattress bed frame and sofa . Couldn’t have been possibly with their help. Thank you both so much!!!

Gursharn (Shawn) the manager made our complete home purchases an awesome experience. He is very professional, prompt with his responses and really takes care of his customers as if we were his own family. Thank you Ashley Furniture. You guys are the best!!!

We ended up getting the premium delivery service for the exact same furniture (2 sofas, chair and a half with ottoman), and for the exact same price, as Mathis Bros, but without the ridiculous $300 surcharge for bringing the furniture into the damn house!

The salesperson, Anthony, was super helpful and efficient! Very excited to receive the new furniture.

Was greeted and helped right away by Andrew. He was very polite,friendly,and helpful. Even though they didn't have what I was looking for.

Shoppers beware if they offer you a gift card here. I was suppose to get a refund since there was a PC error but the case worker convinced me to take a gift card instead. First, the gift cards cannot be used online and only at the store. Second, all the sales people ignore you once you have a gift card. Third and last, you cannot purchase any items on the sale price, since you will be charged the regular cost. With all that said pretty horrible right, but I still went ahead and went to use them. The girl on the front desk could not get a sales person to help me. Once she forced one help. The salesperson “Faye” was even more horrible than the gift card parameters. She ignored us even while “helping” us and would just look at her cell. Once I found an item that would cover the gift card value she said she couldn’t get the number down because it was too high and because of liability she would not reach for it. 15 minutes later some guy, assuming a worker, climbed the wall and took a picture of the number. I was like okay we are getting our order now. 15 minutes later nothing and when I went to go talk to “Faye” she was on her cell phone. I told her what’s the deal and she said I’m not helping you anymore. I said okay. So another sales person heard and said okay I’ll place the order for you. Literally 3 minutes later it was done. Hilarious stuff!

Everyone at this store is very friendly and kind!

Lots of nice furniture here, good customer service. I got some excellent prices during the sale. I opted for set-up and delivery; I will update this review if there are any issues.

Our experience started off a little rocky to be honest. We came in on a Sunday afternoon about a week ago and as my husband and I were looking around, I swear every 2 minutes someone was on top of us or following us around. Which for us is overwhelming but also kinda annoying. We ended up finding a couch we liked but left to sleep on it and come back the following week. We decided to go through with the couch and called to make an appointment. We made our appointment with Noah for 630 on Thursday. When we showed up, up everyone jumped on us at once. We said we had an appointment with Noah but come to find out he wasn't working that day. So my husband and I walked around a bit, and sure enough someone was on us every 3 minutes. So we said we would come and grab someone when we were ready. Once we had some time to talk we walked up and grabbed the only gentlemen who didn't bombard us when we walked in. Oscar!!!! Yall let me tell you! Oscar and the Manager Luis were AMAAAAAZZZZIIINNNGGG!!!! Such gentle souls, kind, and not annoying at all !!:) My husband and I have been in sales forever so we know about giving people their space when needed and we greatly appreciate that Oscar and Luis knew this sales style. We got a killer deal and ended up leaving with a couch and a new table !!! I can't say enough good things about Oscar and Luis ! They are good people and made us feel very comfortable and not pressured at all! Great job to Ashley in Santa Ana on these two ! They were WONDERFUL!!!

"What do you want me to do?" I dont have the dresser here" This is what the girl said to me when I called to ask why my dresser hasn't been delivered since I purchased it on Feb the 2nd.they said now on the 17 of April after multiple promises of deliver dates.I paid the whole set in full.I just dont want any other people to go throught this.

Kevin did an awesome job of giving me my space for being there when I had a question. There was no pressure to buy. Great help with explaining warranty. Great work!

Ryan was friendly and provided wonderful customer service. Made sure we got the best possible deal.

THEY DON'T HAVE RETURN POLICY! We purchased some furniture February 27th, and they delivered March 21st. At time of purchase in this store, I asked the sales rep IS THERE RETURN POLICY, and answer was YES (no one more word more, it was not as is, it was brand new set) After we receive the furniture, there were some damages on some of the products, and we didn't like it, and it didn't fit our place. I called the customer service just one hour after delivery, and they said I need to send picture of the damaged product, and I told them problem is not only damage, we just want to return. The rep on the phone said, they will call me back. And they send email, we replied with pictures and return request. NO RESPONSE, next day I emailed again no response, 2 days later I called them, they said they are calling in 3-5 days, and they will contact me, still no response, sent another email, no response. I called them again, and in 3rd call they said they are not accepting return. I went store and talked with manager, and the sales rep came and I told them I asked him about return policy and you answered YES, and the rep added with that YES he means I have only return right with at the time of delivery, I need to not accept at that time. I asked him Again WHY WHEN I ASKED YOU IS THERE RETURN? and you only answered YES before the purchase, you didn't mention only time of the delivery etc. (I also paid delivery as well, which is normal) The only good thing about ASHLEY was that manager but still I couldn't return, I felt got fraud. I don't recommend.

Gorgeous selection and friendly service

Moms got a new table for the kitchen

WARNING ⛔️ DO NOT BUY ANYTHING FROM ASHLEYS. This has been the worse experience in my entire life. I have been under so much stress dealing with the store and the corporation. I bought a whole entire bedroom set and they delivered the wrong furniture three times. I went into their store to resolve the issue and I was treated with no respect or empathy. The manager of this store has no customer service skills, he is not helpful at all. I tried reaching the manager over the phone, and promised a call back that I never received . I tried contacting the corporation to resolve the issue and they would just transfer my call to the store. I expected a lot more from a 2 billion dollar corporation; I contacted the corporation and filed a complaint. Both corporation located in Florida and store are not helpful. They billed my credit card for 10,000 dollars without me having the furniture. Please you have been warned don’t shop at Ashley’s unless you like to put your health at risk.

Very disappointed. I order a couch set in DECEMBER. February is almos over IM STILL WAITING FOR MY COUCHES.... very ridiculous if you have furniture in display .... but not been FABRIC OR BEEN IN STOCK DONT sale it!!!! VERY DISAPPOINTED NO WORDS FOR THIS NONSENSE

I came to store and order all my furniture worth of 10,000$, and they said the delivery is on 2-16 which was fine. On the delivery day I received a call from the driver to let me know he is on the way 30 minutes which was good for me, 4 minutes later the dispatch said we’re here and we going to Wait 5 minutes and then leave. I tried to explain to here the driver said different time she hang up on me disrespectful and dishonest. I ended up sleeping on the floor for more than a week with my pregnant wife. Believe me if you care about the money you paying and care about your loved ones. DON’t go to Ashley. Fred and The manger Jose will convince You to do business with a company that disrespectful and dishonest, also they will delivery your furniture with bad damages

Good service

Amazing place to find stuff for your house to sit on am sleep on

Never coming back no wonder theres a 100 employees and no shopers

I'm not happy with how the store’s shipping. And 3/4 times, something will happen. Ex. I just revived the bed frame, and it missed a bag of screws. Then I have to sleep on the floor for a week to let the store ship the pack of screws. And the outdoor table delivered same time with the bed, and it has 12 crews, one of them doesn't fit. Anyway, the purchase experience with the store isn't good. * imagen everything is made in Veitnam, but the factory belongs to a Chinese company. Lol.

Hopefully this will get someone to call me back. I have called and sat on hold day after day I ordered some leather couches back in November they never arrived I called and they were delayed the new date was 01-09-21 no show, left message, no call back called back, called again after 52 minutes on hold the person on the phone was lifeless, all he could do was create a case number 02222953 and said "they will call you back within 2 days" that was on the 5th waited and waited days Zero call back. I called Friday the 22nd left a message after 43 minutes on hold zero call back, I called today sat on hold for 41 minutes finally a lady answered gave her the ticket and case number she said let me find out what is going on and then the call got transferred to a survey, in other words she hung up on me and sent it to the survey. At this point I paid $4100 cash in November for some couches that never arrived and the company has never contacted me, hopefully this will get someone to call us I am done sitting on hold leaving messages and begging for help. Order no. 180699000

Zero customer service and the worst management. Don't ever go to this store!

The worst customer service and management ever. The store manager "Navid" has a very bad attitude and is extremely rude! He only care about $$$ and nothing else. The sales manager does not know much about the products! Seems like bunch of kids who don't know what to do run this store. If I could give this store zero stars I would do that.

This is our first time here in Ashley, Fred was our sales guy and he went on and beyond hisbway to help us get our bedset. He was very patient, professional and flexible. He was awesome and I highly him. He is the best. I will let know my friends and family to come here only ask for Fred

We recently purchased our new home and moving from my in laws we left with nothing. We decided to try Ashley Furniture. We specifically asked since the beginning we wanted Furniture that was in shock. They swore and promised everything we wanted was available. They first delayed our delivery date so my husband ended up picking up the order. He got there and thats when the nightmare started. They said all the sectional was back order mind you they told us at the store everything was available. now for the las 3 months they have been giving us false dates and keep extending it. We went to the store to speak to the manager to see if we can exchange it for one that's available because that's what was promised and he didn't have any resolution my husband had to get upset for him to give him a discount that's not what we wanted all we want is our couches. now according to them the ledge was suppose to be delivered today and here we are waiting the driver informed us the ledge is not in the truck can you give us a break??? we are so unhappy with this place they are liars! all they care about is making their sell don't buy from this place I will make sure to tell my friends and family about our experience

We bought a couch to deliver on November 7 then they called to postpone the date and same thing I had to go and Cancelled the order,I did not get any apologize not any thanks I Guess they got mad because of the cancellation,Too Bad.

They have the worst customer service I have ever experienced. Trying to speak with the CEO but there’s no way to get through I’m gonna keep trying for that but I will never ever tell people to buy furniture from them

Farah was very helpful ..she did her best and saved us money and showed us good options thx

(Translated by Google) Very nice furniture and good orecio (Original) Muy bonitos muebles y buen orecio

Pouya really knows his stuff. Really great customer service! Thank you

The first time we came in was too just look around. We meet a sales rep and he informed us about sales going on. The price was right so we took advantage of it. Got a living room set and other thing's. Sales rep explained everything from availability, warranty and shipping. We had to go in person and switch shipping date. Moving into a new home isn't always a smooth sail. Things came up and we had to push the date and they helped us. We also ended up switching our coffee table and end tables . They didn't make a big deal as other furniture stores do. Overall satisfied with the customer service.

Ordering 1-5 (3): Purchased a sectional set at Ashleys Furniture in Main place mall on 9/7/2020. Throughout the ordering process, my salesperson was overly zealous and attentive. I get it, they work on commission no big deal. We noticed that the marked down prices were still higher than the prices on their website. When asked why no response was given. My guess is that it allows them to discount products further in hope of providing an illusion of a good deal. After a bit of negotiating, we found common ground on the price for the set we liked. Prior to finalizing the purchase, we were told that a few items will be back-ordered till approx. Oct/18. We understood that as covid has made it harder for manufacturers to build inventory. Delivery 1-5 (2): After calling Customer Service multiple times, we found out the first 2 pieces are set to be delivered sometime in mid-October. We are going to receive a text to confirm the delivery date and time. There was no scheduling or notification prior to delivery. We legitimately got a call the same day stating that they will be delivered in 15 minutes and if you are not there they will have to reschedule. While at a family function, we had to rush home to ensure we receive the delivery. The delivery guys were professionals and did a good job delivering 2 parts of the 4-piece set. Quality 1-5 (2): A week into having the chair, the right side of the right chair broke. There is a sharp metal piece protruding from the chaise side when reclined. This piece has already injured several kids and adults Repair 1-5 (0) (Technician Martin): The technician was scheduled to come Monday but never disclosed the time. Was supposed to receive a text message or call to confirm a time never got that either. When he did arrive without notice, We explained to him the multiple issues regarding the chairs as stated above. Regarding the sharp metal protruding out, his response is that "it's built that way and don't have your kids touch it." To clarify, what he is saying is that it's built so that when you recline the chaise a sharp metal object protrudes and potentially injuries users. I explained to him that the logic makes no sense and I have tested it at stores and there are no metal objects protruding. He comes back with the notion that his 20 years of work experience justifies that it was created that way. The interaction is simply the worst experience I have ever had with any technician or customer service. Regarding the broken wood, he acknowledged the issue and repaired it. Before leaving he says "keep your kids away from the chair when it is reclined." I was honestly his parting knowledge he provided. Anyone should be able to sit in a reclined chair without having a metal object drawing blood. With that, I asked him to leave. Last 2-piece Delivery 1-5 (0): Called Ashley customer service to see the status of the last 2 pieces of the set. Was informed that it was pushed back to 1/2021. Once again, no notification by email, phone, or Ashley account of it being pushed back. Asked the rep what caused it to be pushed back, She stated that it was rescheduled for delivery and there is no other information regarding why. Overall Experience 1-5 (1): As a first-time homeowner purchasing furniture is supposed to be one of the most exciting aspects. Working with Ashley Furniture has been a nightmare experience. The lack of Customer Service, etiquette, and communication are the things that will drive customers away myself included. My interaction with their employees shows that they have no passion for their craft. When you have people who don't care, they won't care about their customers either. There are definitely things that are completely understandable in these unique times. Production delays, delivery delays, and high prices are some. But, what is not excusable is the experience you provide to your customers and this experience was simply horrendous. At this point, I am not sure if I will even get the last 2 pieces of my order.

STAY AWAY! Liars and thieves. Worst experience I have ever had. Ashley Furniture sold me a defective mattress, twice. The second time, I told them I wanted a refund so I could pick out a new mattress myself. That was in July. It is now November and I still don't have my refund. No one in the entire company can tell me where my refund is or why it has taken so long. I have been hung up on by multiple support reps because they couldn't help me. Not a single person at the company cared enough to be bothered to help figure out why it took 5 months for a refund. I still don't have my money. Then they claimed they sent a check to the wrong address. But they told me they can't put a stop payment on a check until 30 days after it had been issued. That is a complete lie, because I spoke to a manager at another location who told me they stop payments on checks daily, all the time. They have been holding over $1,000 of mine ransom for over 5 months with no explanation.

I would give a ZERO star to Ashley. Lot of false promises, no proper communication after booking, delivering partial items in the entire order and lastly delivered product is defective. When tried to reach them they will say we will ask the technician to call you. Technician will tell that they will call in 15 days etc., just to push the time without resolving your problem 1. No communication from Ashley to inform the customer that the delivery will be delayed for few items. 2. Delivery guys are not ready to wait till the customer verifies the delivered item. They want to run away as they know that it is a defective product 3. When reached out to store / customer service no proper response and we need to run for sales person to manager to sales person to technician without your problem getting resolved. My sincere advice from my experience is think before you buy from Ashley Furniture.

DO NOT SHOP HERE!! GO somewhere else and save yourself. Ok so where do I start? My experience at the store was fantastic. Found exactly what I needed (couch with corner chaise, end tables, coffee table). I purchased the protection plan and scheduled my delivery. Unfortunately my items weren't available right away but I understood that. We scheduled my delivery date for almost two months out. Perfect. I called Ashelys three or four times leading up to my scheduled delivery to check on the status. Everything was assured to me that it'll be on time and NO DELAYS WERE SEEN. The sales rep assured me that he'll be in contact with me throughout to ensure everything went well. The last call I had with Ashley's assured me that the items were scheduled for delivery and everything looked good. What did I do? I took their word for it and donated my couch and coffee table. Guess what happened today the day my items are scheduled to be delivered. I get a call telling me that only HALF of the couch is going to be delivered today and the other half in 2-3 more weeks. Are you kidding? But wait there's more. The rep also at the end of the call mentioned oh by the way the coffee table set with end tables has been discontinued and that won't be delivered. She said I can pick out new items or ask for a refund. The refund would come from their billing department who would call me in 3-4 days to schedule my refund for another 3-5 days from then. Are you kidding? No one I've talked to from day of purchase and through MULTIPLE calls confirming my order cared to mention this?? Now I'm sitting (standing) in an empty living room all because they decided that 3 hours before my delivery they'll share this news with me. And on top of that I have to wait another 2 weeks to get my money back to buy a new table. Because they just assume that during these tough times people have extra money just lying around to go buy furniture. I saved for a while to replace my living room. This is ridiculous. I asked who can I talk to that can fix this faster and I got nothing. So take this review with a grain of salt because as I hope this doesn't happen to everyone, I can tell you that it's happening to me and it's not a situation I wish anyone else to be in. UPDATE: 10/19/2020 Finally received the second half of the couch a month after the first half was delivered and over 3 months since purchase. However here’s some more fun. To this day I haven’t received a refund for the coffee table set that was discontinued AFTER I purchased it. I try to call the store DURING OPEN HOURS but the customer service option says the store is closed. When I call the SALES option go figure call goes through. This company wants your money and could care less about you as a customer. DO NOT SHOP HERE!!! I have shared my experience with everyone I know. Everyone that comes over. I’ve never felt this abused by a company in my life. Embarrassing.

Service here is crazy they never let you shop around in peace every worker starts stalking as soon as you walk in . Its irritating i have bought from them before but never again ended up ordering my mattress online .

We had been to another Ashley’s and left because the salesmen were not good. The salesmen were very pushy but also not very knowledgeable at the other locations. Came to the one at Main Place Mall and Ali was beyond amazing. He was very knowledgeable about everything from color to style to even mattress. He wasn’t pushy or too busy for us. He made sure to let us know they were short staffed but he could help as much as possible. We never felt that he was too busy, answered all our questions and we bought from him. Amazing customer service, manager was also very helpful. Will definitely be coming back to this location even though it is out of our way. Ask for Ali when you come in for the best customer service.

Fantastic! Manny is good people, & exceedingly helpful.

Very nice showroom they are very friendly with very good management I really appreciate

Mengil was amazing. At all points, we always like he was there to make our life better, not to just provide us furnit ure. Meeting him today was a gift. He earned our loyalty for life. Thank you Mengil. The Serranos!!

Nice showroom and the sales staff was friendly although a bit too attentive. Good selection but it would have been nicer to see more selection with regard to coffee tables and end tables. The same style was used in multiple areas of the store. Overall a good experience.

The Main Place Mall Ashley's furniture store is my favorite! Mengil was very helpful in explaining all the details about the purchase we wanted to make! And the manager Navid is incredible! I can't say enough great things about him. He spent all the time we needed with us and gave us the most unbelievable deal! We left there so happy and can't wait to return!

Very helpful and Friendly Service. We’ll shop again.

Faye was very helpful and patient in showing us around. She did everything in her power to get us what we needed at an affordable price. Jose the manager worked with our budget too. Thank you!

It was a great experience shopping here for our new bedroom set , Faye was super helpful, attentive and patient with us. She made us feel comfortable. Navid the store manager was super nice and gave us a good deal 👌 we are extremely happy with our purchase. Highly recommended.

Great service very friendly

Sales staff was amazing, gave very informative answers to the questions I had and felt I received a great deal for the furniture I purchased. Process was very easy and hassle free!

Oscar is hands down the best salesman I’ve ever encountered. My husband and I had the best and easiest buying experience with him today and he and his manager were so much fun to work with. Thanks again, Oscar, Ozzy and I will definitely be back to see for our future purchases.

Great deals, great furniture.

delivery guys were very friendly and brought my heavy mattress up a flight of stairs and placed it right on my bed frame without me lifting a finger. Very deserving of some complimentary Gatorades I gave them afterwards! That is what I call quality customer service.

Best customer service ever by RAJ

Terrible service. Would not recommend you to buy there. Once they have your money they don’t care. Brought a bedroom set and my night stand came broken. Week later they send a technician to try to fix it. There he is in my room sanding it and spray painting ended up worse. still waiting for another night stand. Can’t get ahold of anyone in customer service. Went to the store talked to the manager he keeps saying he’s working on it no answer yet. Plus the bearings on one of my dresser droid is broken. They said they will fed exp the bearings and send a technician to fix it. Heard nothing so far. Would never use them again and would not recommend them.

To expensive

Fred (Farokh) was very helpful and very thorough in helping us out. The manager Jose was very friendly and had great customer experience all together.

Was very nice

Went in today looking for a new living room set with my roommates but was never asked if I needed any help. The blond Rep with curly saw us but never asked if we needed any help. Customer service skills are trash

I would give them 0 stars if I could. Their customer service is a joke and they clearly don't have enough staff to support their business. They continue to aimlessly promote their products on social media knowing they will continue neglect their customers.

Sales representative Mohamed did such a great job. 👍. Not only does he deserve a raise but a promotion as aswell

Anna Felix was super helpful!

What a waste of time and money .. with their cheap materials on their furniture

I only gave one star because I couldn't give zero stars. We ordered a new recliner for delivery. It just arrived and only one of the delivery persons was wearing a face mask. Due to Covid right now, we have tried to limit people coming into our home. Because of that, we said they could just go ahead and leave it on the doorstep and we would bring it in from there. The delivery driver said that we couldn't do that. He had to bring it into our home. We told him that we weren't comfortable with him coming into our home, so he called his manager to resolve the matter. His manager spoke with us and asked why we didn't want to allow them to bring the chair into our house. We told them that we didn't feel comfortable with them coming into our home and that one of the delivery persons was not wearing a mask. The delivery driver got mad and took our chair back to the truck, threw it in the back and drove away. We asked where he was taking our chair and he said they would be back tomorrow. I have NEVER experienced anything like this before. DO NOT ever purchase anything from Ashley Furniture. Their customer service is a joke.

(Translated by Google) The worst service you can imagine since October 2019 until today January 2020 I have no answers the product was damaged. Today April 19 and I have no answer, I do not recommend it. The worst product charity (Original) El peor servisio que te puedes imajinae desde October 2019 asta el dia de hoy enero 2020 no tengo respuestas el producto salio dañado. Hoy 19 de abril y no tengo respuesta no la recomiendo. La peor caridad de productos

(Translated by Google) Good afternoon, I am giving these two because I just spoke on the phone with the insurance company that sold me at Ashley. It is not direct for Ashley but they must also change the insurance provider I made a complaint because the skin on my sofa came off and it turns out that between the clauses that the firm does not apply to the room itself and they try to persuade you to q you are happy that you were to blame and q the one year warranty with the manufacturer has passed. I have a year and a half with the room it is impeccable if not for that peeling I have 3 years of insurance and guess if it is covered by accidents so if I accidentally cut it with the keys if they are going to cover it really makes me a mockery think to buy insurance or not or see options do not get teased as I do. GBS Enterprises. (Original) Buenas tardes, estoy dando estas dos porq acabo de hablar por teléfono con la aseguranza q me vendieron en Ashley. No es directo para Ashley pero también deben cambiar el proveedor de su aseguranza hice una queja porq se me despegó la piel de mi sofá y resulta q entre las cláusulas q firme no aplica el q se pele por si misma la sala y tratan de persuadirte para q quedes contento con q tu tuviste la culpa y q ha pasado el año de garantía con el fabricante. Tengo año y medio con la sala está impecable a no ser por esa peladura me restan 3 años de aseguranza y adivinen si está cubierto por accidentes así q si accidentalmente la rajo con las llaves si lo van a cubrir de verdad se me hace una burla piensen en comprar o no la aseguranza o vean opciones no se dejen tomar el pelo como me toco a mi. GBS Enterprises.

Fiona was super helpful! 10/10 would recommend

Thank you Tina for helping us get our dream bedroom set! We had been looking for 3 months and finally came across what is now our bedroom! We appreciate the hospitality we received and also for making sure we got our bed in a timely manner and kept in touch until the very end! Definitely recommend Tina and we will back for more! 🥰

My husband and I went to Ashley’s in Santa Ana and found our bedroom set. We had been looking for 3 months until we met Tina our sales representative Tina helped us and made sure we got our dream bed. She was very helpful, friendly and stayed with us every step of the way. We also got our mattress with Ashley’s furniture another good deal. Thank you Tina thanks to you we now have our dream bedroom set. Definitely recommend Tina!!!! Coming again for future furniture. 🥰

This is a great place to go shop for your favorite furniture. Specially if Tina Nguyen helps you find what you need. She is a very professional person very knowledgeable on what she does as well as very friendly. She explained everything very clear and helped me save money, i really had a great experience with her customer service. I do recommend her to help you guys out.

This place was okay. Nice inside. The sales person didn’t really know what she was doing though. She kept trying to force me to finance my purchase. I said that I just wanted to pay with my debit card and she still insisted I had to be “approved” to buy the furniture. Eventually I got the manager involved and he apologized, making her aware that customers can use other means of payment besides store financing haha. I set up my delivery for a few days later. My 4 hour window was 3pm to 7pm, the delivery guys arrived almost two hours late at about 8:50 pm. They were cool though and got everything upstairs and assembled quickly. Over all not a terrible experience. Could have been better though. I am happy with the furniture at least.

The couches were nice and our sales person was helpful but the rest of the staff I could tell were interested in just meeting sales goals some of the reps gave snobby looks and the once over which was off putting but I'm happy with my couch.

Anna was extremely helpful and courteous.

(Translated by Google) I'm lovin 'it (Original) Me encanta

The customer service and delivery assistance Ashley offers is unparalleled. Their sales team, specially Sheri, is of the highest caliber. Delivery is flawless and they have the best staff in the business, especially in the case of our furniture delivery specialist Lalo. He took tremendous care in ensuring our furniture was assembled and organized exactly as we requested. The quality and materials are the best in the business as well. Why shop somewhere else, when Ashley is the only company that makes you feel valued and appreciated with every purchase?

If you're looking to purchase anything ask for Manny! 🙌 He's so friendly and very knowledgeable about the products. You don't feel pressured at all to buy anything. He really wants to make sure you are happy with what you're getting and takes his time explaining different options. Thanks again for all your help we love our furniture 🤙

We walked in today, Fiona was polite,and helpful. Manager was dismissive and rude when Fiona asked him a question. Minus 2 stars for that. We left here and purchased at Mathis brothers in Irvine..no need to finance especially a couch. Paid cash.

Great customer service, went in to purchase a bed for my son and ended up purchasing one for us. Great service starts from the top and that's why I want to acknowledge Manager Jose Gonzalez on teaching his team how to assist customers and Fred for taking the time to explain all the detains on the bed and purchase. Other employees were friendly as well which shows a great working environment. Good service, good quality and variety make this one of my favorite furniture stores. will definetly return.

Manny has been extremely helpful in my experience at Ashley’s. He was very patient and helpful when I was unsure in which dining table I wanted. He had great recommendations for the styles I wanted. Definitely made it a wonderful experience!

Excelente customer service super friendly. Sheri at the main place mall she is super nice

Had a great experience today. Highly recommend Anna, for her patience and guidance. Great personality, and very helpful!

My friend tried to get some furniture

Well, I went in to buy a couple of pieces and ended up buying way more than I initially intended because of the great deals. Anna Felix was a great help. Her knowledge of the available furniture in the store and keen eye for design really helped me select pieces that complimented each other and my home. She was patient and friendly, and I'm sure the deals she and her manager were able to provide allowed me to get way more for my money than I would have anywhere else. The selection and quality are really impressive here. Great experience overall.

Anna Felix assisted me in the Santa Ana store tonight. She was friendly and very helpful. She matched the online price of the dining table and chairs and even gave me an additional 10% off for the Presidents Day weekend sale. She, and my buying experience, were great! Go see her! Thanks Anna :)

Try a Garage Sale Cheaper

Huge thank you to Jose (Manager) & Oscar (Sales Rep) who helped me get the furniture I wanted. It took a lot of attempts as there were a few issues to overcome, but at the end, these two gentlemen were amazing! This store is rated the BEST for a reason!

Fabio did a great job focusing on our “must-haves” and we are happy with our find!

My husband and I had such a wonderful experience with Anna. She was very personable, and wonderful to work with. We got the best price for a wonderful bed. The beds are made of incredibly amazing quality. Thanks to much Anna for all your help! We love our new bed!

Juan help us out he has amazing customer service he was able to get us an amazing deal on everything we needed I would highly recommend this Ashley they are always great with their customer service

Anna Felix was very polite and helpful. She provided great customer service by getting me the best price on my purchase. Anna also ensured I received a reasonable delivery charge and a prompt delivery date!

Anna Felix was incredibly friendly and a delight to be served by. She made sure that the furniture I picked out was not only the best deal, but also exactly what I was looking for! Her customer service skills were off the charts and I was incredibly fortunate to have had Ms. Anna Felix help me get exactly what I was looking for. Thank you Ashley’s furniture for being incredibly reliable.

Anna Felix was very helpful and made sure we got all discounts. There was no pressure and she wasn’t pushy. I would highly recommend this store. Ashley has a lot of variety furniture and the price is right.

Anna was thorough and patient. She let us take our time and wasnt pushy. Very polite and professional.

I loved Ashley furniture and the wonderful customer service. Helped me out quick and got me what i needed. My sales person, Rob, was friendly and very helpful. Definitely going back whenever i need something

Loved my experience here! I’ve been shopping for a couch a little over a month. I’ve been to about a dozen different furniture stores, some which were welcoming, some that were not. Also I know the price range of what each store carries for the items I’m interested in. By far Ashley’s at the Main Place mall was the most welcoming and cost efficient for the quality of the furniture. Within minutes of walking into the store Ana greeted me and asked how I was doing. She was nothing but fun, professional, and super helpful with us during our time there. I was in and out of the store within an hour. Leaving with the couch I wanted (which I saw online with was even better in person) and a dining room table I saw while scoping out the joint. I received a great price. The items were cheaper than what IKEA was even offering (and Ashley’s has way better quality). I want to thank Ana and her manager Jose for the fabulous and fun experience! I highly recommend this store!

Was finally able to select a great deal for living room that I was looking. The sale staff at Ashley's were able to get me what I wanted at the price I wanted. Thanks y'all for making my home complete 🤝😊

Don't buy anything from Ashely they sale you wrong product and when you complain they say "we can't do anything".staff is nice when you are buying but after you have an issue they are so rude. Arian,Jose,Navid and corporate are uncompetitive 10,000 of merchandise and they can exchange the wrong mattress they sold me.

Its okay

We had excellent service. We bought two power recliner couches for a great price

Excellent Service Fay was very nice and helpful 100 % recommended

Very very pricey. You can't just walk in without someone constantly "trying to help" telling you why you should finance.

Went for a couch with a very strict door frame size, and Sheri Carruthers went above and beyond the other stores I looked at. It's an easy purchase, and I can't wait to get my new piece of furniture. They also had Holiday discounts that made this purchase even easier. The team took my request seriously, and I respect them fully. Fred passed me onto Sheri and I now own the best couch I have ever had.

Very dated furniture, it was empty so there sales person kept in following us around not giving space to check things out. Also prices were more then doubled on stickers and then tried to offer 50% discount.. Very shady..

Was AMAZING..so HAPPY with ..JUAN TREJO MAKE FEEL SO SPECIAL AND GOOD CUSTOMER SERVICE..100 % SATISFIED..I REALLY RECOMMENDED

(Translated by Google) Poor quality furniture if you buy furniture check them because they do not send you what is inside (Original) Mala calidad los muebles si compras muebles revisalos por que no te mandan lo que es pordentro

Clean store but selection is for older taste..

Went to price match they don't price match. the manager didn't eve even said is there anything else I can help you with.. worst customer service. There websites stated that they price match guarantee. Tried with Amazon and they say go buy with Amazon. Amazon steal your personal information.

Fero was AWESOME! He was super patient, straight to the point, and able to answer all questions we threw at him! Even after not making a purchase, he stayed past his shift just to answer any questions! Such a great experience and would recommend Fero as well as Ashley furniture to all of our friends! Thank you!!

friendly and good stuffs

friendly staff

There was a lot of options there. This Asian guy, forgot his name, kept following us and just being straight up right behind us . I am not one to say anything, but my mom told him we were just looking around. I thought he would stop, but he still continued to follow us. We then we're going to leave and he kept trying to get us to stay which just made us wanna leave even more. Would go back maybe someone else help us, cause it was just him who seemed to be one to follow people.😣😒😒😔

Googlers, if you do decide to buy furniture from any Ashley's chain store, do not buy the protection plan. I was lied to by this store's staff, and was given the piece of mind that my new leather couch set was covered for ANY damages they might get. No matter how the damages are made. I was told that the furniture is covered. This was a lie that tricked me into buying an expensive useless product. They use a third-party company called GBS. They have hundreds of negative post on the better business bureau website. That added extra "protection" plan is a scam. Don't let them trick you into buying the extended warranty. Good luck, and remember this post when it comes to buying furniture at Ashley's.

Worse customer service !!!! I went to purchase a mattress set and put Some money down. I decided to cancel the order the next day I called customer service they said to go in the store the get my money back. I go in an old lady who refused to give me her name asked me for my credit card i gave her the card and it’s the new apple credit that has no numbers displayed on the card for security purposes.. she told me why did erase the numbers of the credit card, I advise that the card is designed that way I pulled out my phone and showed her the last 4 of the credit on the app she said Im not giving your money back because you’re giving me a fraudulent credit card and you can leave the store now .she treated me like a criminal and refused to give me a refund she said i will submit it to corporate and it will take up to 2 months for you to get a refund..

Love the quality

My boyfriend and I just went to get an idea of what we wanted, but we were followed by a salesman who kept trying to show us different furniture pieces. He was very nice, but it made me feel uncomfortable how he was following us all around the store!

The excitement of a new home wa quickly impacted by the poor level of commitment, lack of communication, and I hate to say it, Hollie promises and lies from the sales team. My wife and I purchase multiple items from the Santa Ana store including twin beds for our daughters, the sales person Sherri assured us delivery to close the sale. Some items cane in as planned but the most important, twin beds, have been MIA. After numerous calls to several departments, a phone conversation with sales rep Sherri, and many others with their delivery department, beds are still not here. I have requested a call from the store manager with no success, no one can provide a regional manager name or number, no corporate or escalation phone number. I am having to do my own research and launch a formal complaint. DO NOT give them your business.

It is my first time and last time coming here I was not told that I would get charged if I changed delivery day it is ridiculous I was told 3 to 7 I told cx service that I pick up my kids at 3 the lady who helped me said then you will be charged mam I am never coming back here again they don't know work with their Customers

Great stuff

GO SOMEWHERE ELSE!! Sales persons have no word of mouth trust. One sales guy (bald Mexican) committed us one price but later he changed his words (after we finished selecting other items) and said that he didn't committed it, and tried to sell us other similar items. We already spent an hour in that store, so I feel totally wasted for nothing. We talked to his manager but he blindly supported his employee and tried to defend on what he might have said. I was like.. are you serious? he wasn't there during negotiation and he just assumed that I might have heard wrong. Then, I noticed that they BOTH speak same language. They didn't even apologize for their mistake. Never ever going here.

We came here looking for a couch and Aryan hooked us up with a great deal on bedroom furniture and Temperpedic mattress as well. He was great to work with. He got us the best discounts along with the Labor Day sale. Thank Aryan for a great experience! And thank you Navid, store manager for all that you did to get us great items for our home.

Great customer experience.. everyone was very helpful and knowledgeable. Juan Trejo was great to work with

Just bought a mattress and a bedroom set for my apartment and had a great experience. AJ Muhummad helped me out and walked me through the whole finance process and help me chose a wonderful mattress. I would definitely recommend you see AJ he’s a cool guy that can help you get what you are looking for.👍👍