Ashley HomeStore Santa Ana, CA

Worse customer service !!!! I went to purchase a mattress set and put Some money down. I decided to cancel the order the next day I called customer service they said to go in the store the get my money back. I go in an old lady who refused to give me her name asked me for my credit card i gave her the card and it’s the new apple credit that has no numbers displayed on the card for security purposes.. she told me why did erase the numbers of the credit card, I advise that the card is designed that way I pulled out my phone and showed her the last 4 of the credit on the app she said Im not giving your money back because you’re giving me a fraudulent credit card and you can leave the store now .she treated me like a criminal and refused to give me a refund she said i will submit it to corporate and it will take up to 2 months for you to get a refund..

I wish I had read these reviews before spending over $10k here! Sales rep Fabian, very nice so I feel bad writing this and I NEVER do. BUT with the amount of money we've spent I'm not happy. We went into the Santa Ana store on Sept. 1st. Delivery was set for 9/21, all pieces were available. Got a call asking if they could deliver 9/22 because Saturday's are busy for deliveries, so we agreed. Friday the 20th we get a call that my son's full size bed rails are out of stock, which was the whole reason we went in that day to get our disabled son a full size bed. New Delivery date 10/1, what could we do right! (Now he is sleeping on the couch because we gave his twin bed away thinking it would be delivered on the 22nd.) They delivered everything else on 9/22 besides His furniture (bed & night stand) so yes we got our very expensive Posturpedic bed and guess what.......the base DOESN'T WORK! Supposed to move up & down, it does NOTHING. Day of delivery, our bad! WE didn't check it before drivers left, he said "ok here's the bed & there's the remote on the night stand." Perfect! He leaves, guess what it didn't work! We immediately text the driver and he responded he didn't have time to come back out. So the next day, Monday morning and everyday since then I've been calling. They have me call Posturpedic, they say we are missing the battery pack and it won't work without that. Call Ashley's again, needless to say I've made at least 10 phonecalls, been on hold forever between customer service, receptionist, Posturpedic, another company. AND I'm still waiting. So I ask if I bought a TV and it didn't work, would they send me to the mfg. to come fix it? A normal store would say NO! Oh and did I say my sons beds NEW delivery date because the rails are still on back order is now 10/6!!!! This is some BS! I told them I'll just cancel & return everything, I was told YOU CAN'T, by a rude receptionist that has turned out to be nice after I told her to LISTEN to me. I've asked for Managers and was told once they were in a meeting and another time that they were not in. Someone needs to come and fix this bed and deliver my sons bed before I contact the NEWS, the NEWSPAPER & everyone else I know. The Lucero Family

Love the quality

My boyfriend and I just went to get an idea of what we wanted, but we were followed by a salesman who kept trying to show us different furniture pieces. He was very nice, but it made me feel uncomfortable how he was following us all around the store!

The excitement of a new home wa quickly impacted by the poor level of commitment, lack of communication, and I hate to say it, Hollie promises and lies from the sales team. My wife and I purchase multiple items from the Santa Ana store including twin beds for our daughters, the sales person Sherri assured us delivery to close the sale. Some items cane in as planned but the most important, twin beds, have been MIA. After numerous calls to several departments, a phone conversation with sales rep Sherri, and many others with their delivery department, beds are still not here. I have requested a call from the store manager with no success, no one can provide a regional manager name or number, no corporate or escalation phone number. I am having to do my own research and launch a formal complaint. DO NOT give them your business.

It is my first time and last time coming here I was not told that I would get charged if I changed delivery day it is ridiculous I was told 3 to 7 I told cx service that I pick up my kids at 3 the lady who helped me said then you will be charged mam I am never coming back here again they don't know work with their Customers

Great stuff

GO SOMEWHERE ELSE!! Sales persons have no word of mouth trust. One sales guy (bald Mexican) committed us one price but later he changed his words (after we finished selecting other items) and said that he didn't committed it, and tried to sell us other similar items. We already spent an hour in that store, so I feel totally wasted for nothing. We talked to his manager but he blindly supported his employee and tried to defend on what he might have said. I was like.. are you serious? he wasn't there during negotiation and he just assumed that I might have heard wrong. Then, I noticed that they BOTH speak same language. They didn't even apologize for their mistake. Never ever going here.

We came here looking for a couch and Aryan hooked us up with a great deal on bedroom furniture and Temperpedic mattress as well. He was great to work with. He got us the best discounts along with the Labor Day sale. Thank Aryan for a great experience! And thank you Navid, store manager for all that you did to get us great items for our home.

Great customer experience.. everyone was very helpful and knowledgeable. Juan Trejo was great to work with

Just bought a mattress and a bedroom set for my apartment and had a great experience. AJ Muhummad helped me out and walked me through the whole finance process and help me chose a wonderful mattress. I would definitely recommend you see AJ he’s a cool guy that can help you get what you are looking for.👍👍

I went in not knowing exactly what to get I went in with an open mind and with the help of AJ really customized the team I have my alarm for my house and was not rushing and was honest and took his time I recommend anyone going to buy furniture please See AJ Muhammad. Thanks again AJ & John.

Pretty good place but a little high prices. Though the lady, i forgot her name, was very helpful. But i believe i can get their stuff from somewhere else for cheaper

My husband and I truly made a mistake purchasing with Ashleys. Buyer beware, the sales are NOT worth it!! We purchased 6 items on the 4th of July sale. Waited almost a month for our items to become in stock for delivery. The delivery date finally comes, my husband is away on military assignment so I took the day off work to receive it. Once the truck turns off outside, before they even so much as came up to the house to assess the doorway or unload the furniture from the truck I hear one delivery guy say to the other, “yeah man it’s not going to fit”. Once they came around to knocking on the door they informed me that I’d have to reselect another piece that came apart, like a sectional. Which I might add is much more expensive than the pieces we chose! I told him the couch we had currently sitting in our place is a single piece and it is LARGER than the one we just purchased so how was this couch not going to fit? They didn’t even try to put it through the doorway. We remeasured our doorway is 36” and the couch was 30” without the feet. We had to wait a few days until my husband returned to take care of this situation. In the meantime I called customer service that day and they told me someone would be in contact with us within 48 hours to issue a reselection, never received so much as an email. I also called the store from which we purchased from, asked to speak to the manager who was apparently on lunch- left my name, reason and contact info and also never received a call back. Almost two weeks later my husband and I finally had the opportunity to make the 3 hour drive to the store to get this sorted out. When we arrived, we spoke to the manager and explained the situation. He offered us the solution of getting us in contact with a local third party delivery service who would be able to do the job. He assured us our NEW delivery fees would be deducted to our total bill, since we will have to pay him in cash upon delivery (that way the agreed amount purchased remains the same) and we were relieved. Here we are 6 weeks from the purchasing date, I have a new delivery date chosen with the third party company who has MUCH better customer service than Ashley’s I might add, with still no refund. It will most likely be coming out of pocket due to Ashley’s false promises and reluctance to take care of their customers. I called the store again last night only to be given an attitude when I asked to speak to the manager. The employee informed me he was in a conference call with an unknown finishing time. I told her I needed to know when to call back since they failed to return my call previously, she straight up told me “no you will be patient and wait”, when I told her that was unacceptable she yelled “NO”, put me on hold, then took me back off hold a second later only to hang up on me. This is the WORST place to spend your money at. They have no remorse because they know customers will come regardless due to their big name.

My husband and I truly made a mistake purchasing with Ashleys. Buyer beware, the sales are NOT worth it!! We purchased 6 items on the 4th of July sale. Waited almost a month for our items to become in stock for delivery. The delivery date finally comes, my husband is away on military assignment so I took the day off work to receive it. Once the truck turns off outside, before they even so much as came up to the house to assess the doorway or unload the furniture from the truck I hear one delivery guy say to the other, “yeah man it’s not going to fit”. Once they came around to knocking on the door they informed me that I’d have to reselect another piece that came apart, like a sectional. Which I might add is much more expensive than the pieces we chose! I told him the couch we had currently sitting in our place is a single piece and it is LARGER than the one we just purchased so how was this couch not going to fit? They didn’t even try to put it through the doorway. We remeasured our doorway is 36” and the couch was 30” without the feet. We had to wait a few days until my husband returned to take care of this situation. In the meantime I called customer service that day and they told me someone would be in contact with us within 48 hours to issue a reselection, never received so much as an email. I also called the store from which we purchased from, asked to speak to the manager who was apparently on lunch- left my name, reason and contact info and also never received a call back. Almost two weeks later my husband and I finally had the opportunity to make the 3 hour drive to the store to get this sorted out. When we arrived, we spoke to the manager and explained the situation. He offered us the solution of getting us in contact with a local third party delivery service who would be able to do the job. He assured us our NEW delivery fees would be deducted to our total bill, since we will have to pay him in cash upon delivery (that way the agreed amount purchased remains the same) and we were relieved. Here we are 6 weeks from the purchasing date, I have a new delivery date chosen with the third party company who has MUCH better customer service than Ashley’s I might add, with still no refund. It will most likely be coming out of pocket due to Ashley’s false promises and reluctance to take care of their customers. I called the store again last night only to be given an attitude when I asked to speak to the manager. The employee informed me he was in a conference call with an unknown finishing time. I told her I needed to know when to call back since they failed to return my call previously, she straight up told me “no you will be patient and wait”, when I told her that was unacceptable she yelled “NO”, put me on hold, then took me back off hold a second later only to hang up on me. This is the WORST place to spend your money at. They have no remorse because they know customers will come regardless due to their big name.

the manager in founten valley didnt deliver as agreed with a delay of 15 days very bad and don't recommend