Ashley HomeStore Santa Clarita, CA

Great selection and pricing

WARNING - WARNING - WARNING. DO NOT PURCHASE ANYTHING FROM ASHLEY FURNITURE, AND IF YOU DID OR DO BE EXTREMELY CAREFUL WHEN THEY DELIVER YOUR FURNITURE, BE ON TOP OF YOUR BELONGINGS AT YOUR HOUSE THEY ARE STILLING STUFF. MAKE SURE YOU OR SOMEONE BE THERE WHEN THEY GET TO YOUR HOUSE. There are lots of profesinal furniture stores out there that you can purchase without losing anything from your house. Called to the store spoke with manager he turned around to me and said call the corporate office. Called to corporate office NO help. Only one person name Sidney was halpeful. And then after 2 weeks she told me to file a police report. I am going to go to local news and show the video how the delivery guy stilling my drill wrapped in his delivery blanket. YES THEY STOLE MY MAKITA DRILL.

WORST CUSTOMER SERVICE !!! BROUGHT ME SCRATCHED/USED/DAMAGED bunk bed 4 TIMES, trued to reschedule for a 5th time. Never got a call from supervisor as requested.

Been meaning to go visit this store. Nicely laid out w prices clearly posted. Got great help from Lesley to show us around. Bought a nice recliner at a awesome price. Recommend this place!

I don't like that, becouse the seller or personels work here aren't kind and nice.

Nice people

Everyone was friendly and helpful especially Clay

The associate Angie Gracie was very rude and disrespectful, she seems to not like her job at all, refused to give me quotes , said if I was broke and could not afford the furniture that I should leave and not waste her time . I will never shop there again, I took my business to bobs discount furniture where I was treated with respect and felt like I was welcome . Ashley’s furniture is the worst place to shop . I’ll be calling the better business Bureau

The associate Angie Gracie was very rude and disrespectful, she seems to not like her job at all, refused to give me quotes , said if I was broke and could not afford the furniture that I should leave and not waste her time . I will never shop there again, I took my business to bobs discount furniture where I was treated with respect and felt like I was welcome . Ashley’s furniture is the worst place to shop . I’ll be calling the better business Bureau

They scammed my dad they could have gone away with it my mom and dad bought a mattress and a drawer a mirror but they said the mattress is 5 grand but my dad spent two grand because of a discount but the discount did not matter. If my dad did not know this they would have only give the other stuff so do not recommend do not go there

They want me to get this sofa with damage . And giving me a hard time to get it replace ,. Will you go buy a new furniture and they damage your furniture, now they want to get it repair , No. I bought a new furniture why should I acept it like that or repair them is not good service. Second sofa came in and it was damege. Today going # 3 sofa the delivered truck arrive to my house couldn't even wait 10 minutes . They left while I was around the corner. Very disappointment of management services. To a point I want to get my money back. The manager Alex said they can only give me store credit. Poor costumers services. Last I want is to go back and buy something and have the same experience that will be crazy.

If I could give them negative stars I would gladly! This was the worst mistake!! We bought a huge couch set that took 3 weeks to deliver. Once ether brought it and set it up asked us to sign everything right away. Once signed and the delivery people left, we notice right away a huge cut in the back of the couch and call them right away. The drivers don't answer and the the store said someone from their customer service will call. This place is so shady they don't even give u the number for their warranty care. After speaking with the agent she said it will take someone 2 weeks to come "fix it". Why would I want to fix something I bought for $2100???? I've been calling the store since and no help at all! These ppl need to get sued for their lies and fraudulent acts. DO YOURSELVES A FAVOR AND STAY AWAY FROM ASHLEY FURNITURE! I will never ever buy from here or recommend this store to anyone! Ok so I have to post an update and change my review. After several attempts to complain a store associate helped me solve the issue and order a entire new piece for us. We also have customer service call us several times that day to make sure everything went fine. We are satisfied with the service now though it took a lot of effort in our part to get there.

I recently purchased furniture and was told I could have a portion of my purchase delivered within 3 days of my purchase. The remaining items would be delivered 4 days after that. I declined and requested to have my furniture delivered all together at the same time. So that meant my I would wait a week. That never happened. I recieved partial order two weeks later and was told the remaining items would be delivered 1 week later. Here we are a week later and now I'm being told I will receive my furniture in three weeks. Every person I talk to gives me different information. This is so upsetting and frustrating! I've never had this problem with Ashley's. I will not shop here again. Do not shop here!!!!

Ashley refuses to pick up furniture that’s being replaced nor even give a referral to anyone who can. I looked at 4 other stores in the area on the same day for large sectional sofas and will they take the existing one away? ALL said Yes without hesitation. For that alone Ashley loses me as a customer