Ashley HomeStore Santa Clarita, CA 91350

This is my second follow of my original review. I ordered sets of furniture 03/22/15 and up to this date they have not completed delivery! Almost 3 months including a sofa that they put on back order 6 times and even cancelled close to 15 minutes away from my house though this item was confirmed 24 hours before by the Ashley Furniture on Carl Boyer Dr. Purchased set cannot be cancelled because they will deliver 1 or 2 items of the set and let you wait for the remaining items not days, not weeks but months! THE WORST CUSTOMER SERVICE!!

Great store, but a little high.

I was to get my delivery today. I made sure I was here for the entire time. When I called they sent me pictures of the front of my house. Basically, their driver took a picture of the front of my house and never came to the front door. Customer service would not even listen to me. I am so frustrated. This is the first item I have purchased from Ashleigh and is the last. I don't like being called a liar. The item was a couch with 2 recliners so it was very heavy. I guess they didn't want to deliver it today! I will be telling everyone not to purchase from this store. Once they get your money customer service is out the door.

Absolutely the worst company ever for furniture! The pieces are okay and the sales service decent however if you expect to actually get your items...don't hold your breath. After weeks of rescheduled delivery times ONE of the 3 items we ordered was delivered. The delivery guys broke the couch and had to take it back. Now a month later guess what...we are still waiting!!! We got rid of the old furniture as Ashley does not remove old items and for 5 weeks my 94 year old grandmother has had to sit on a kitchen stool to watch TV since the promised re-delivery has still not happened! Its scheduled for next week so maybe by summer if we are lucky we will have it!. Never order from this company, it is hands down the worst experience we have ever had! If I could post negative stars I would.

Furniture quality great, but so are prices. Even though I live 9 minutes away, they charge 110.00 delivery because it comes from there warehouse.

I had the best experience at the Santa Clarita store. I was helped by Sydney and she was the best. She was helpful, knowledgeable, and fun. She was very professional and she showed that she really cared about my shopping experience. Susan Pointer

Furniture quality great, but so are prices. Even though I live 9 minutes away, they charge 110.00 delivery because it comes from there warehouse.

Ok people, if you are looking for furniture and go by Ashley furniture RUN past it!!!! This is the most horrible place ever !! And if you plan to buy a piece of furniture that you can put in your truck and take home yourself well guess what you can't they HAVE to deliver it themselves and a $100.00 dollar delivery charge is added!!! We have been waiting since March to have an ottoman that was delivered damaged and they sent out a guy to fix it and when he came out he then ordered the material to then come back to sew it at my house after the wait for the delivery of the material another guy came out to do the job and said that "no way can it be fixed you need a new one". We waited again so they can deliver a new one and when they were suppose to be at my house on Saturday Am they then called us up and said that they were running late that it would be from 3-7pm for them to arrive, we waited just to get a call at 8pm that they would be at my house at 9pm and they finally got to my house 10 min to 10PM!!!! And to get on another messed up piece of furniture and now today a delivery to set up at 1pm and they come in the morning and no one was home and now want to charge for them to come back at the time they said in the first place !!! DON'T SHOP HERE!!!

After dealing with delivery issues and a rude older latina woman (really wanted to cancel my order after speaking with this person) my furniture was delivered. Less than 4 months later with minimal use the couch has broken. The quality of this furniture is extremely low, I regret spending any money with Ashley Furniture.

Shellie Robb was a great sales associate. She helped me get the bed set of my dreams!

My wife and I we're out this evening looking for a new sofa set and came to Ashley Furniture to purchase. We were greeted by Kordian, and he showed us the store and helped pick out a great new sofa package. He made the whole buying of the sofa a breeze, and will definitely going to return in the future for our furniture.

Excellent sales staff

I purchased a beautiful master bedroom set and could not have been happier with my experience.

Denise was a wonderful sales associate! Super friendly!

Went in ashleys to buy a dinning table had the best experience ! I had kordian help me he was amazing cared about what i needed showed all the differnt options and wasnt pushy just to buy . I refered my family and friends to him he is such a humble person ! He makes you feel like a VIP all the time !

Amazing service! Thank you Ana Siruni for being so helpful! Fast and easy and found exactly what we needed.

Denise was a wonderful sales associate! Super friendly!

Shellie was great!

Denise Hampton deserves five stars for her service

Darla

Denise gollidsy gave me excellent sales!

Denise gollidsy gave me excellent sales!

If I could give negative stars I would. Terrible experience. The sales person was nice but other than that everything after we purchased was horrible. Waited 3 months and 4 delivery dates canceled to finally get what I overpaid for. My adjustable bed is already broken after using it for 2 months. Customer service is a joke. They talk to you like you are dumb and try to pacify you with empty promises. I was offered an upgrade in mattress and later found out from a family friend who works at a different location that the original mattress I picked out (which was delayed 3 weeks delivery after my adjustable base was delivered) was actually a better mattress than the "upgrade" Then I was promised the delivery fees would be waived for all the trouble n I was having with delivery of my items...still see a delivery fees on my bill. After 3 months of being told my bed frame would be delivered on 4 separate occasions and many, many phone calls to confirm that the item was indeed in stock I finally got the frame and it's too big for the bed. Save yourself some time, money and frustration and just go anywhere else.