Ashley HomeStore Santa Clarita, CA 91350

Staff tried to help. Store had lots of furniture, but not what I was looking for. In the end, I was told to order my product on line.

👍

Designs are old and not in trend

Very Courteous and Patient with you.Thank you

I just bought a dinning room set and 32 days later the wood is breaking. I call them and they said it has to go thru inspections first instead of just replacing my two chairs I send them pictures and they still want to send the technician first. I mean it was to soon so I told them I wanted the chair new but they didn’t want to. I mean I would understand It it was some months but really 32 days and the thing is breaking. Then costumer services was horrible I even told them I had another delivery for Friday for the same collection and that I was so mad that I was thinking of canceling the order that she actually said really fast I can cancel it right now but in a rude tone. Like really instead of working with a long time customer you just get all rude and don’t care about the company loosing costumers and a sale wow I was really surprised. I am still thinking of canceling the order and taking my money somewhere else With better quality and better costumer service. I am so mad that I am spending so much money for something it’s breaking in the first month basically.

They delivered only half of my sons bedroom set. They said some pieces were broken and they would come back in a few days to deliver the rest. Now we can’t get a hold of anyone on their customer service line and their chat bot is completely useless. There was no call from the deliver team saying they won’t be coming and it’s been over a week since when we were scheduled to get everything.

In February of this year, I purchased a queen mattress, foundation, and a panel bed... Clay Brown was the sales person who helped me that day... He was very helpful, informative, and understood what exactly I want... He helped me find what exactly wanted, based on my budget... He was too kind to spend the time explaining about the different type of wood, and showing me the best products... At the end, he gave a big discount and helped me buy what I needed and liked... I waited over a month to post this review, just to make sure I am satisfy with the items I have purchased... A big thanks to Clay, also the general manager who approved the discounts... I am absolutely satisfy with the customer service, and my purchases 🙂

Their customer service sucks!! They sale damaged products and then expect you to accept a repair and not a replacement!!! Would you accept a brand new car with upholstery stains or gauges in the dash or body of the car?!!

Associates harass you too much and try to force you to make a purchase that might not be exactly what you want. Also alot of trigiration like trying to sale you something that's USED at a NEW price

Dominik was very helpful and he made purchasing the chair easy. Great work!

Go see Dominic, you won't regret it

Just moved in to a new house and wife wanted new bed. They delivered the mattress and the bed frame but no box spring the mattress sits on. Wife called and customer service said it was an oversight and they will ship on asap. It has been two weeks and still don't have the bed together. This is why I always prefer to deal with a mom and pop business or family owned. They tend to care more about the customer. I would not recommend Ashley furniture.

The deals are amazing! Diana was very helpful and has fantastic service skills. The smile on her face is very warm and welcoming.

My partner and I went to Ashley Furniture in Canton Country, late last night to just look for an area rug. We were greeted by several employees, however Dominic was who helped us the most. He really helped us out, got us an amazing deal, and was very communicative. We wound up getting more than just the rug because we couldn’t resist the floor prices! On top of it, he made the experience pleasant and even fun! The manager there was also very professional, and helped us understand shipping methods and delivery and sorted out some bumps in the road. We will definitely be heading back to work with Dominic again in the future, and will be coming to Ashley furniture for home needs! Love it!

Great selection, very happy with sales rep Remy, she's great!

Very helpful people but not pushy Very nice experience

great customer service! Clarence is da man!