Ashley Santa Clarita, CA 91350

Extremely helpful thank you pat even tho we walked in last minute ! Shipping for my couches was fast and the guys who put it together are experts they weren’t in my house any longer than 10 minutes which was amazing.

Good customer service interaction at the start, poor follow through. I can’t rate them any lower or I would. $2000 for a damaged paperweight is what I have. No resolution, and to many back and forth calls to resolve. I will never shop with Ashley’s again. I’m very sad for this, I had high hopes.

They advertise free delivery and haul away but , only if you buy more expensive mattress and you have to put it in plastic wrap not easy to do. The manager was very aggressive.

I had high hopes for Ashley’s, and after spending $7,200 I’ve never been so disappointed. 1st set received was wrong, took 3 weeks and many phone calls to return, 2nd set received had many frayed edges, loose leather, damaged cushion, and could clearly tell was a defective return. Even when delivered one powered side was malfunctioning and the deliverers had to try and fix it. After all this and now 1 month later, outside of return period we are stuck with now $3,400 couch, defective, plus all the non refundable deliveries fees charged.. and although customer service keeps saying they will help there is no follow through at all. Absolutely the worst service. I have reported them to the BBB as well.

The buy in store was your typical experience friendly sales person etc and they helped us pick out a dining table set, but the problem lies in their delivery. We were told to that the eta was in mid to late February, received an email saying to confirm our delivery date and when I did two days later I get a call saying they have to push it back to early March. I called end of February to check in on my order and the person on the phone looked and was shocked to see that the date was moved to March 21. She emailed the the order management team to see what’s going on and only received a products are on back order. The reason for the delay both times was because we were just missing two end chairs and that they were expected in early March and to expect delivery in late-mid march. Now i received another email March 15 confirm my delivery again only for them to call me yet again a day later saying it was cancelled and pushed back to may 21 because now they have all my chairs but the table is missing . I called multiple times and got a hold of one person who again emailed the order management team and sent a request to the escalated team. When I didn’t hear back after the 24 hr time frame they gave me to hear back from the escalated team, I called again Friday to be put on hold for 5 hrs and then they closed and couldn’t receive anymore calls. Called again Saturday and was told I should expect a call again from the escalated team within the next business day and yet again receive no phone call. I called today March 23 Wednesday finally got somebody to patch me directly to the escalated team to find out they have no idea what’s going and could only tell me that either my product was given away to somebody who accepted a partial delivery/ or just bought that specific product. That or that the product got damaged. She also mentioned that now I’m expected to get my chairs in April, table in may and the bench in June. Ridiculous, and all that is just eta because even then they can be taken by somebody else. Never again shopping with Ashley’s and definitely not recommending it. Cancelled my order and going somewhere else.

This is truly the worst furniture store you can ever buy from. During the sales process, all the sales staff are extra nice and promise to go the extra step for you. However, once the sale is made, then as a customer one has the absolute worst experience. The customer service staff are rude, you can't get anyone to tell you the truth and the rest of the staff just stand around doing nothing. I've ordered over $14K of furniture from them, and not only does it take a long... and I really mean long time to deliver, but the delivery is literally useless. When you are ready to reject the furniture delivered, they make it so difficult that you can't reject it at all. The manager and staff are useless, and you are at the mercy of the central customer call center. This is my third year, still waiting for Ashley to install the legs on my nightstands. I am so disgusted with this store and the Ashley experience that I strongly recommend not buying anything else from this store. Buy at your own peril. If there was a negative star rating I would rate them as negative five stars.

Be careful found the same exact Ashley recliner on amazon for hundreds less. They probably would have matched but salesperson was extremely rude and unprofessional. Just check your prices:)

No matter how much you think you like what you see in this store, your purchase will never be easy. We've tried too many times before learning our lesson. We were consistently delivered damaged furniture and after the third attempt to replace it with equally damaged furniture, we wanted to just be done. Ashley refused to refund us for a product they could not provide without damage and told us our options were to continue setting up replacement deliveries (which were literal months apart each time) or store credit. We used the store credit for something we didn't need, sold it for cash, and recovered our cost. I did not know I could dislike a furniture company so much. Shop local and secondhand. This isn't worth it.