Ashley HomeStore Santa Clarita, CA 91350

I went to Ashley furniture to get some new couches and other furniture and Mary helped me with everything. She let me do my browsing around and was quick to help when I needed it. Thank you Mary!!

Purchased complete living room on Aug. 9. We were told everything not available until Sept 19. But Ashley still deposited our check immediately. Never received any updates. Finally called customer service on Sept 17. A recording told us our delivery was confirmed for Sept.19. Truck shows up and all they have for us are lamps, tables, etc. No sofa or loveseat - which are really all we wanted. Driver calls the warehouse and tells us they are on back order until Oct. 6. No one knows why. Tried to call local store in a Santa Clarita to see what they know. But no one ever answers. Called them 10 times. Called customer service 12 times. No one ever answers. Pure phone runaround hell. Still not sure if we'll get our sofa and loveseat on Oct 6. No one can confirm. Just a horrible customer experience.

very clean, neat, kind.

Salesman was extremely friendly and helpful. Very patient and helped us to get what we wanted. However, we were told in the store that our delivery date for the new furniture would be Sept. 25th. As that date approached I looked at the receipt and noticed the delivery date was actually October 17. Given that I had made arrangements for our old furniture to be picked up prior to delivery of the new, I called the store to find out why the delivery date was so much later than what I was told. Only to then be told that pieces were on back order and the new delivery date would be later in October than even what was written on my receipt. This is absolutely unacceptable customer service. Last time I buy from Ashley.

There store staff have no customer service skills horrible along with horrible customer service on there 800 number 1.5 hours on hold to return an item bought online

Fast process after you decide what u want

Worst experience, all of the furniture I bought came in damaged. Ashley Furniture makes it so hard to get a replacement or refund. 2 months after still no replacement nor refund. I won't recommend and don't be fool by the big discounts.

Tony was an absolutely fantastic salesman. He didn’t push nor “vulture” the situation. He gave us information and allowed us to make a decision. He was very knowledgeable about the product on the floor. Well worth the drive from the antelope valley. Great job you guys!

Excellent Service - Prompt attention by Sales Associate - This is at Golden Valley store at Santa Clarita. Price negotiated at mutual consent and good deal.Keep it up.

My salesman, Dominic, constantly went the extra mile for me. Whether moving furniture or accessories around so that I can make informed decision. Dominic is awesome to work with, and he always makes you feel that you’re a priority through the sales process! Thank you again, Dominic, for making my shopping experience a pleasant one! Karin Moore

From the 1st time walking into the store to the last (3 times total), our experience with the Ashley Home Store was a total nightmare!! Nothing about it was easy or professional.

I will NEVER purchase from Ashley Homestore again! Ever. I placed an order for a reclining sofa set in July and was told that it would be delivered end of August. Two days before my delivery date, I get a call stating that my new delivery date is scheduled for the end of September. I ask for a refund on shipping charges plus compensation because I had already gotten rid of my old sofas in order to make room for the new ones (they only called me two days before delivery) and we now have nowhere to sit until the end of September! I asked for a refund for my shipping charges and they submitted a case number and was promised a call within 72 hours to give me a resolution. Well, 72 hours later, I had not received a call so I called to follow up, only for them to tell me that I had a NEW delivery date in October!!! After speaking to Justin, their manager, over the phone, he apologized and agreed to refund me the shipping charges, a small credit PLUS $200 in a gift card on my close to $4K order that I paid in full. He asked me to go into the store because it would be the fastest way to get paperwork processed and he could hand me the gift cards at the same time. When I arrived, he did not honor what he promised over the phone and only made me waste my time by going into the store! I cancelled my order and will be taking my business elsewhere!! They can forget about me purchasing my farmhouse dining table too!! Horrendous, horrendous experience!!!

I will NEVER purchase from Ashley Homestore again! Ever. I placed an order for a reclining sofa set in July and was told that it would be delivered end of August. Two days before my delivery date, I get a call stating that my new delivery date is scheduled for the end of September. I ask for a refund on shipping charges plus compensation because I had already gotten rid of my old sofas in order to make room for the new ones (they only called me two days before delivery) and we now have nowhere to sit until the end of September! I asked for a refund for my shipping charges and they submitted a case number and was promised a call within 72 hours. Well, 72 hours later, I had not received a call so I called to follow up, only for them to tell me that I had a NEW delivery date in October!!! After speaking to Justin, their manager, over the phone, he apologized and agreed to refund me the shipping charges, a small credit PLUS $200 in a gift card on my close to $4K order that I paid in full. He asked me to go into the store because it would be the fastest way to get paperwork processed and he could hand me the gift cards at the same time. When I arrived, he did not honor what he promised over the phone and only made me waste my time by going into the store! I cancelled my order and will be taking my business elsewhere!! They can forget about me purchasing my farmhouse dining table too!! Horrendous, horrendous experience!!!

Id give them zero stars of I could. We initially got a good price on the electric recliner sofa and electric recliner chair. Then were where told it could not be delivered for a full month. Just before the delivery date we got a call that the delivery had been rescheduled. This happened 2 more times. After many phone calls and being lied to, we were promised some remuneration. This came in the form of Ashley “gift cards” for about half of the originally promised amount. First we were told the cards had been mailed. Never received anything by mail. Then we were told that we had to go to the store to pick them up. Not likely to ever buy anything there again so, these cards are useless. It’s hard to believe that whatever we bought would be delivered anyway. After 2 ½ months the electric recliner sofa and electric recliner chair arrived! Guess what? The power supply for the electric recliner sofa was not shipped with the sofa! After more calls to corporate, being lied to, being hung up on, told “that’s not our department I’ll transfer you” and then disconnected, we finally got confirmation of the power supply shipment. It took another 10 days to get it. Rather than wait another 3 months for their “tech” to come install it we did ourselves. Let me tell you, it wasn’t rocket science. In my opinion Ashley Furniture is just a 1950’s furniture operation with a new coat of paint. They had our money and where making interest on it while we had no furniture for 3 months. Misinformation and lies all the way around. Will never buy from them again. Beware, they are really nice until they get your money.

Quick and easy great service by knowledgeable sales staff

Had a great buying a new recliner. Diana did a great job helping us.

My fiance and loved the selection. Our sales representative Gigi was amazing helping us find the perfect living room set within our budget. Great experience.