Ashley Store | Santa Clarita, CA 91350

Salesman was great Thank you.

(Translated by Google) Everything excellent (Original) Todo excelente

We always find things that we like at Ashley Homestore. But, more importantly than the nice products, is the wonderful customer service that the employees offer at the Canyon Country location. The manager, Chris, was so kind and absolutely wonderful! He assisted us with our purchase and went above and beyond to help us out! :)

Love Ashley furniture. Ruby was very helpful and knowledgeable.

Very friendly knowledgeable salesman. Was able to find what I wanted at a very good price.

Great customer service

Amalia is a very young salesperson with knowledge about the product she was trying to help with. Very helpful and positive attitude.

It was a pleasure to walk around the store with the best view ever.

I had a wonderful experience while shopping at Ashley’s with the help of the associate Lala. She was very patient with and attentive to us. We would come back for more if needed in the future.

Lala, the professional yet friendly salesperson, is not to miss. Will do business more often with her because she is awesome.

Lala and Christ were very helpful and patience with they answered all of our questions and we are very satisfied with our purchase.

Chris the manager was awesome and I’m not just saying that cuz my name is Chris too. We came in to look at clearance but when we’re ready to buy our bedroom set well will definitely be back.

Lala & Chris are very helpful and knowledgeable!! Helped us as soon as we got in the store. Got us the couch we wanted! Thanks.

Diego is awesome! Went to Burbank and there was nothing nice, come see Santa Clarita!

My husband and I visited the Ashley Furniture store today and were extremely disappointed with our experience. From the moment we walked in, a sales associate in white shirt and dark pants was overly intrusive, following us closely throughout the store. We were looking for a specific sofa set and wanted to browse at our own pace, but the lack of privacy made it uncomfortable. The sales associate's attitude was also off-putting. When we asked about the best deal they could offer on the set we wanted, he became noticeably annoyed. He insisted that the online price was final, plus delivery and taxes, no exceptions. The way he delivered those words was disappointing, he was angry for no reason, acted like he was a boss and we were miserable for asking about a deal. Plus, we knew other nearby stores were selling the same set at a lower price and/or offered other great perks like free delivery, assembling, discount if we bought a set, etc. Based on our experience and the similar feedback from my friend, I would not recommend this place to anyone. The poor customer service and lack of respect from the sales associate left a lasting negative impression. I won't be coming back.

I love the Ashley Furniture store in Santa Clarita. Edda the sales associate was very helpful and gave us options on mattresses based on our needs. We were able to select the right one for my daughter. Thank you Edda!!

Memo was great to work with, we found what we were looking for quickly. He was friendly and answered all our questions.

Eda Was great really helpful

Chris provided my family with excellent service. We came looking for a couch and found the perfect one. Chris answered all of my questions and made our experience smooth.

The gentleman with the pink shirt was very helpful im certain his name was christian. I got the mattress I needed.

I recently had the pleasure of working with Bob Everett at Ashley’s Furniture, and I can confidently say he is the epitome of professionalism. From the moment we started discussing my furniture needs, Bob’s knowledge about the products was evident, but what stood out even more was his patience and understanding. He wasn’t overbearing or pushy in any way, which allowed me to take my time in making decisions. We didn’t purchase right away, and that didn’t phase Bob one bit. He remained just as attentive and helpful throughout the entire process, never rushing me or making me feel pressured. Bob truly knows his furniture, but more importantly, he understands the value of customer service. His calm and expert approach ensured that I made the right decisions for my home in Santa Clarita. I highly recommend Bob for anyone looking to purchase well-made, high-quality furniture. His dedication, patience, and expertise will make your buying experience smooth and enjoyable.

Chris was awesome, we came in to buy a Sofa and Chris sold us a sofa and a bed and a million other things we didn’t need. But well worth it.

Lala and lucy are amazing. They gave me water selected. The perfect couch for my news place, very pleased. They are exceptional. 👍 highly recommend you by furniture here.Next door is too expensive.

Great place with great deals. Chris helped us out and was great to work with.

Just had the worst experience over the phone with the manager. She cut me off multiple times when I was calling to check on a delivery. They tell you that you are able to track the delivery on the link they provide you (which I thought was great) however, I was 6th in line, and by the time it was my turn, it added 4 more delivery’s prior to mine. My delivery window period was between 10:30am - 2:30pm and it was 12:00 by the time it marked that I was next in line. My issue was, why have this app track delivery’s if it’s not accurate. Just give the window period and call it a day. I called to check that it was still being delivered but as I was explaining all that to her she cut me off and she stated that it’s still within the delivery period. The whole time I am just letting her know what’s happening she keeps cutting me off and I tell her to please stop cutting me off because I am not cutting her off. She lets me continue and then cuts me off again. That’s when I ask her to stop cutting me off and finish up what I need to say and she goes “I know what I am telling you, it is still within the delivery period” so then she says that I am a few delivery’s away from receiving the delivery. At this point I tell her why use that site if it’s not accurate, and that clearly they don’t know how it works. AND then she goes off on me and states “Victor you’re talking to the manager, I know how this works.” Does not even apologize for the misinformation from THIER delivery site and just hangs up on me. I just moved here. Anyway, there is also the good. The person who took care of me when I first walked in there, her name was Edda. She was amazing. And the gentleman who helped me when I came back to make the purchase (and still gave credit to Edda). Thank you two but talk to your manager about better costumer service.

The store manager,Lucy,the best I ever meet before and she did help me to get the stuff I wanted today.God bless her always together with your family🕊🌈🍀🙏

Best customer service at ashley in santa clarita lucy the store manager help us with our issues he had for moths thank you lucy

Memo the sales guy was amazing! The couch is so perfect! Delivery was fast and highly appreciated communication!

Just purchased our new bed from Arthur and he was great! Very helpful, and saved us money which is always great. Highly recommend! I'll add photos once we get the bed!

Our experience was amazing. Bob was incredibly helpful, didn't follow us around the store or try and pressure us, but was there to answer all of our questions. We will be going back for more furniture in the future!!

I purchased, in store, June 15 and was told I would receive my lamp on Wednesday. I didn’t receive it, I called and was told it was going to arrive. It didn’t. Saturday, June 22 I call, and am told it’s arriving via FedEx that day. Nothing. There’s been no tracking sent to me, no call advising me of delays, nothing.

Great service , repeat customer with Guillermo , Memo

Memo was a great help, we will be back in a couple of weeks to finalize our purchase.

Store isn't cluttered or dusty, easy to walk through room staging. Bobby was pleasant, not pushy. Answered all questions. It was a pleasure doing business with him. I recommend taking a look at what Ashley has to offer.

Best furniture shopping experience ever! If you are in Santa Clarita for furniture shopping, look no further, go to this store and talk to their sales representative Guillermo “Memo.” I am very happy with the quality and the design of the product I purchased. And, Memo was just the best sales rep I have ever met. He was very helpful, patient, informative, and friendly (his help was beyond what I would expect from a typical sales rep).

I wanna buy everything in this store.. super nice furniture

Memo was a great salesman! He helped us with all questions and we made a great selection!!

They were so friendly and helpful

I always buy furniture I need from Ashley, I trust the product , and good deals I get , i fell very welcoming when I deal with variety they have , I checked several stores but I end up buying from Ashley for good quality and prices , thanks to sales person Ruby ,and Sales Manager , Ari

My wife & I bought a leather furniture set from a Ashley furniture. We chose Ashley bc they had the best inventory & they got us the best price. Ashley set up the delivery date & warranty for us. Happy wife, happy life!

I came in to furnish my new apartment. I had purchased from Ashley Furniture before, and came in because they have great surface. Edda showed us different options for organizing and reorganizing the couches to best fit our apartment. Tony and Edda also helped us out with great deals! Highly recommended!

Was nervous of dealing with a pushy sales person but Edda was very kind and informative and didn’t mind me being indecisive. Manager was also very helpful making sure they honored my rate. 10/10

Edda was so gracious and helpful the moment I walked in, answered all of my questions, and because of Edda my family and I are going to be blessed with our new couches for our new home. I highly recommend Edda, you’ll be in good hands. 😊

Amazing service and People

Service Technician who came to my house today was extremely rude. He is unprofessional, and had the nerve to challenge me by asking me technical questions. He should be fired for being rude, challenging and disrespectful! Unacceptable behavior!

Awesome customer service ! Walked out with an amazing deal and a great bedroom set . 10/10 recommend

Ela was very nice to answer our questions and was always available to help. I appreciate the help Ela!

Diego was great 🙏🏼

Tony was so helpful! He was very kind and was great to work with. Diego also was great!!!

Diego presented amazing service and well mannered, walked me and my partner around. He consistently checked in on us to make sure everything was well and if needed any assistance. Yes we did purchase the table! Thank you !

Tony was great… very foruwndly

Thanks to Tony the Sales Manager at Ashely Furniture. I now have my dresser parts.

Tony the Sales Manager? He is the besttttt guy to go to for furniture & input!

Very helpful!

Great experience. Looking for a sectional with specific requests. Sales representative, Diego was courteous, knowledgeable and did not press. The selection was good and pricing fair. Sales experience was great and looking forward to the same with delay and set up.

Very helpful and made the process easy for me and my family.

Ela is amazing! Her customer service was top notch. We are excited to receive our new order! Thank you Ela!

Excellent

Presentation of the displays are wonderfully done, taking advantage of natiural light where possible. I always leave the store with a great furniture shopping experience even if I did not buy one yet!

Just bought several couches and the service was great. Ela was knowledgeable, helpful and friendly, and the furniture we found was really comfortable at a great price!

The staff were beyond welcoming and helpful. Much thanks to Edda who was patient with my fiance and I as we were working through our own quirks to ensure we were making the choice that best fit us. Would recommend this location to friends and family.

Ela was amazing and so helpful! Such an easy furniture buying process. Very happy with service and item!

Bobby Everett is awesome Bought a couch, such a good experience, returned and bought living room tables, planning on bedroom next. He is personable, professional and has great suggestions. Ashley products are quality, fashionable and affordable

They will make up the cost of any ‘discounts’ with delivery costs. And good luck with getting the delivery in a timely manner. They had me scheduled for one day, changed the delivery date to a MONTH later but they had availability every day between now and then. Disappointing service.

Ashley Furniture in Santa Clarita is amazing! Tony and Lala are great as well!

Easy decision, great team to work with

Amazing and helpful

Excellent service. Super patient

The absolute WORST delivery scheduling anywhere!

(Translated by Google) They have excellent customer services They helped me with all the questions and doubts I had I would definitely return (Original) Tienen un excelente customer services Me ayudaron con todas las preguntas y dudas que tenia definitivamente volveria

Drove 45 minutes out of our way to try a different Ashley's away from where I live. a We are so happy we did! Bob was great and the staff including the manager was so friendly. Will be purchasing from this store again.

Ela is very helpful and amazing!

Arthur was our associate and was so helpful throughout the entire process. We needed several items for our new home and he was very patient and knowledgeable in helping us.

Our store manager is very friendly n Arthur at sale is helpful. The store is HUGE n lots of inventory

Diego was fantastic. Great service!!!

Diego was great! We will be back and thanks Diego for all your help!

Ela was great finding my sectional we were searching for….. check her out..

Ela was great with her customer service, not pushy, excellent service. Thank you!

Lala was wonderful through the whole process of trying to choose furniture between multiple sets and patiently waiting for us to come back a second time after confirming with another family member. Great and pleasant experience all around!

Friendly customer service. Highly accommodating to ensure satisfaction

Ela provided us with great customer service.

I will not buy my furniture elsewhere! Been shopping at Ashley for yeeears and I love that they’re so helpful, come and assemble, and prices are good. Tony M in SCV was so great, my fav!

Excellent service Tony Martinez

Edda was so sweet and very helpful, she recommended great options that would look nice for our new home.

First time buying at Ashley's and Edda was super helpful. She helped me and my fiancé pick out a couch, table, and a rug. She was extremely patient and ensured to recommend me great options that were within my budget.

Ela helped us pick out a new bed for our daughter. We found the perfect one, and the whole process was smooth including getting financing. Wonderful experience across the board!

Radwa provided us with the BEST customer service! She was knowledgeable and very helpful. She made our experience a 10/10.

Great customer service. Helped us find what we wanted and accommodated us with our timeline for delivery. Coming back for couches and a dresser for our new home

We had an excellent experience at ashley valencia. Amalya help us wiith a smooth transaction and gave us a good discount too. She is very nice and professional. Look for her when you need something from ashley valencia.

Thank you Ashley’s furniture for helping us find the perfect couch! Thank you Edda & Tony for your help, you guys were great! Happy costumers!

I have been a customer from Ashley’s since 2014 Edda and Tony were a great help they were very patient and professional with our purchase. If your looking to purchase any furniture Ashley’s in Santa Clarita is the one to go to.

I had a great experience here at Ashley’s in Santa Clarita. Everyone there was nice and professional. Edda & Tony were a great help. Edda helped us look for the perfect couch set and now I am very pleased and happy. Thank you!!

Edda was really nice & helpful with our purchase, it was great customer service!!

Our In store experience was great. However, we were told our new couches would be there March 27th, 2 weeks later. While that normally would be a non- issue, we got rid of the couch we had to make room about 4 days before the date. We still hadn't heard back on a timeframe and called to validate, only to learn it isn't expected till April 27th. 6 weeks with no couch due to poor communication. We simply would have selected new items or gone elsewhere. Can't get anyone on the phone to work through the issue or solidify any details.

Tony the Sales Manager was awesome. Check him out!!!!

Lucy the store manager was professional and well spoken. Very knowledgeable of the furniture that I was buying, pointed all the features on the sofas. Recommended the extended warranty and pointed all the items that are cover on the warranty. In and out of the store because of her prompt service. Keep up the great work and professional service, for this reason you made my purchase easy at Ashely’s Furniture.

The beautiful lady who helped me (Lucy) went above and beyond. I was very happy with the choices she gave me. Ashely’s furniture has always had high-quality merchandise. They have always been my first choice. Two thumbs up to Ashely’s Furniture and their great staff.

My spouse and I are returning customers that were in need of a new couch. The selection is always wide ranged and the associates are always very helpful. Maria helped us choose the perfect couch for our big family! She listened to all of our needs and concerns. We'll be back to continue adding to our Ashley's furniture collection😊

Good service

look.for Tony

Very helpful staff! Radwa was wonderful!

Radwa was excellent in her customer service. We really appreciated her help.

Welcoming and super helpful!

Team was very helpful & got the job done quickly.

Edda and the whole team are amazing! Thanks for all your help!

Edda was great. Took a while to find what we wanted but am happy.

Great, friendly, knowledgeable, and courteous staff. Ty for your services!👍🏻🙏🏻🇺🇸

Great store to visit and helpful team.

Lala was amazing 10/10 customer service!

Ela did an amazing job helping us and making sure all our questions were answered. She was patient and made sure we were taken care of. Thank you, Ela and Ashley’s furniture.

Tony was very helpful and let me explore on my own while I found what I wanted and had all the info I needed handy, plus I got 10% off!

Very good service. Very helpful

Radwa and Tony took care of us. We were in and out in no time and they were patient with us

Edda was kind, knowledgeable and allowed us to shop at our pace. Will be back to see her soon. Thank you

Lala was great and very helpful!

Edda and Tony were great ! They helped us out a lot and were very nice ! Love our new set!

Came to Ashley today and Lala was our sales associate. She was very nice and helpful in helping us find a recliner for my husband. We are definitely happy with our purchase. And the delivery is very fast! Husband can't wait to relax in his new chair. Thank you Lala for being awesome!

Came in to get a kitchen table today and Bobby led me to my dream table. Even helped me get a great deal on top of it!! I will always come to Ashley’s first when searching for any furniture!

Edda did an amazing job on helping me and my family choose what’s the prefect couches for us, showing us different options and great prices a big thank you!! from my family to Ashley’s

Tony and Edda were very helpful and have great customer service. The help was quick and easy.

Had a great time at Ashley with Board and Brush! Love how the mats came out, colors were very vibrant and beautiful! I greatly recommend Ashley for all your home decor needs.

thank you for letting me try this out for the first time! i had so much fun doing it 😊

Very fun and enjoyable

Attended an event at Ashley’s and made a door mat. The hosts were helpful and friendly. Loved the way mine came out!

Did my first painting on a door mat. High five to Amy to help me out in my first adventure. Had a great time and hoping to do more of this.

Great time making doormats with Board and Brush Santa Clarita at Ashley Furniture

Amazing! Thanking for this fun event!!

It is very fun!🤩

Such an amazing class

Great time making my own doormat. Hope you have more diy workshops like this. I’d love to make candles and macrame projects with you guys.

Had a great time at the Board and Brush workshop hosted by Ashley Furniture!! Thanks for the fun!!

The classes with Board and Brush was really fun!

The class was so fun and I will definitely check them out again for a crafting project!

Love this place. Love the workshop ❤️

Loved the class. it's nice that Ashley's does this class.

I appreciated the various events. Great place express creative talents

Great customer service, warm and welcoming.

Soooo fun!!!! Had a great time at an arts and crafts event at the Ashley’s in Santa Clarita!!!! Lovely store and lovely event!!!!

Awesome time creating this mat at Ashley furniture store. They are very welcoming to their store.

My daughter attended this wonderful event making a doormat. Such a pleasant experience.

I’ve been working with Diego at Ashley Furniture in Santa Clarita and he has to be the best sales person I have ever worked with. He’s not pushy but very knowledgeable. I’ve come back three times now just to work with him.

The sales manager was very kind and helpful. The employees are also very friendly. Will be shopping here in the future :)

He was so nice and helpful to find us right things.

Amazing experience with Lala.

As always, Ashley is reasonably priced with a great product and the staff is amazing. Thank you.

Very professional and pleasant experience.

My sales representative, Lala was so very knowledgeable, helpful, and so very sweet. If you need furniture and thinking of going to Ashley's you need to seek her out!! She was patient as I was trying to decide on our living room furniture. I totally trusted her opinion when picking out the rug to go with the furniture. I honestly do not have one negative thing to say about her. Thank you Lala for being so pleasant and kind. If I could rate higher than 5 stars I would!

Ela helped us with a very nice furniture purchase and thoroughly walked us through all the options. We appreciated her input which helped our decision making.

Very good service; attention to detail and worked with me to get what I liked

VERY ANNOYED AND UPSET WITH THIS STORE. I have credit to buy from this store when they told me I could go back any time to use it. Now that I’m trying to buy something they tell me they don’t have it because it’s past the 30 day window. The manager told me I could Come back anytime to shop. The lady who took my call said the system said they had refunded the full amount to my card which is a lie!! They are keeping my money! I have the receipt where it says how much was returned which isn’t the full amount. I’m trying to buy something from Ashley’s and spend more money on top of the refund but now that will not be possible. Be care full because they will keep your money and lie about it !!

Amazing service! Purchased a bed and they made the transaction smooth and easy. Will purchase again! Thanks!

We had a great experience working with Lala purchasing our bed and the adjustable base. Her extensive knowledge helped ys with our selection of mattress and her immense patience made our experience stress free. Thank you Lala for making this a great buying experience from Ashley and going the extra mile to get us the best discounts. We appreciate your knowledge and your professionalism.

We went back to exchange the bedroom set we bought, and they were very helpful about it didn’t cheat me. It was exactly the same price a few dollars more very friendly.

Visited recently & I loved the friendly sales people! I felt like I had a lot of assistance trying to buy a rug, which was on sale! There was a guy from the back who told me about it, and the sales guy helped me get checked out. 5 stars!

Good experience with one of the sales man And with the variety of furniture they have.

Ton’s temper was very bad for small purchaser today.

I recently purchased furniture from Ashley Furniture, and I couldn't be happier with my experience. My sales person was Edda. She was very patient and not at all pushy. I got their Alessandra couch, chair, and ottoman. I really like the quality of the furniture, which is exceptional - sturdy, well-made, and stylish. The delivery process was smooth and efficient, with the items arriving exactly on time and in perfect condition. Overall, I highly recommend Ashley Furniture to anyone in need of high-quality furniture and excellent customer service. Five stars all the way!

Great experience and customer service with Lala & Tony at Ashley Furniture in Santa Clarita! They were both very helpful and knowledgeable. Went in to look around and ended up purchasing a new living room set and outdoor furniture!

Came in to buy a couch. We were greeted by Ela. She was friendly and not pushy. Showed us our options and let us decide on what we wanted without any pressure. Highly recommend Ela. She was super knowledgeable and enjoyable to work with. The couch we wanted wasn’t going to fit in our space, but Ela helped us reconfigure the design and measurements to make it work. We had a great experience and will definitely be back!

Tony was very helpful and patient with our search for a couch

Thank you Artur for your helpfulness

Ela was a wonderful saleswomen. She was soo sweet and kind. She did everything soo fast for me. When you come in ask for Ela 10/10 recommend her.

Lusie the manager is a nice person , she helped me to find the best I could get from Ashley Store tonight!

Had a great experience here. Diego was the associate that assisted me and my hubby with our purchase. He was very patient with us and explained everything clearly to us. We're very happy with our purchase and recommend anyone in the area to give them a try.

Originally bought from Ashley several years ago. Horrible experience then said I wouldn't shop there again. Screwed myself again. There sales person who helped us was ok. Said if we had any problems to just return the item. Had problems with furniture that was distorted and not in the proper shape. When we tried to return a few days after buying we're told there are no returns. Ashley furniture sucks. But elsewhere

Lala our sales agent. Very patient,honest, great attitude. Thank you Lala, 😊

Great experience! We had to replace a chair due to water damage and the customer service was fantastic. Friendly and professional without being overbearing. Gave us plenty of time to browse and worked out the best discount and protection plan for our purchase. Thanks to Ruby for helping us out!

We needed a sleeper sofa for unexpected family stay. The staff was fantastic in helping us with our needs. The delivery date was perfect. Thank you to Diego for all your help.

Lala was very helpful and patient while assisting us through finding the best price deals.

Lala is an excellent sales rep for your store. She is very professional, very patient. And she did not put any pressure on us. Great service Thank you so much. Alex and Anita Gallegos

Lala and Edda are the best!! They have been helping me get my home styled. Everytime I come in they are very helpful and friendly! Love them!

Radwa worked hard to get me the best price

Tony made our Ashley buying experience wonderful! There was no pressure and he helped us to find what we wanted. Lucy the manager was additionally so helpful. We highly recommend buying from Ashley Home Store.

Lala was amazing

Diego was polite, courteous and thorough. Very knowledgeable as well

Great service and quick ordering.

It was great service from Lala. We loved her assistance in the entire process

Lala was easy to discuss options with and found what I needed at a good price

Great costumer service. All questions we had were answered. We love shopping here!!!

Tony the manager provided excellent customer service from the moment we walked in. Was able to help make the purchase as smooth as possible and provide every offer we qualified for. And Mary came in to help check out fast. Probably spent less than an hour and didn’t feel rushed at all. Thank you to both Tony and Mary. This is why I love shopping Ashley’s Furniture.

Lala and Tony were very helpful and understanding of my situation. Greatly appreciate the assistance, kindness and professionalism of these two!

LALA is the best sales advocate! No pressure but available to answer any and all questions. Again, no sales pressure!

Great products and service

Went in looking for a cabinet and came out with a whole bedroom display. Great deals super friendly would definitely go back again. Thank you

Sales team is super attentive, knowledgeable all without being pushy. Highly recommend!

When we entered the store Ela greeted us warmly and asked us our names. She was helpful with questions and helped us purchase a beautiful living room set. Tony was also helpful during the process and provided additional offers and information for our purchase. It was a smooth and easy process. Thank you!

Lala was very professional and friendly. Will definitely recommend coming her for anything you need. Will be back.

Tony and Tom were very kind and helpful!

Tony helped us get a new living room set today and was extremely helpful. He helped us put together the perfect set even finding matching tables and an ottoman. He organized getting our old couches picked up and was very fast!

(Translated by Google) Excellent seller and unbeatable purchase!!! (Original) Excelente vendedor y la compra inmejorable!!!

I was looking for a small dining table set to take with me to Japan since homes are much smaller there and they helped me find the ideal set for a great price and they also gave me a military discount, which, was even better! Thank you for your great customer service.

Tony the manager is great!

Tom and Tonny did an amazing job helping me find exactly what I needed! Very friendly and very satisfied with the customer service.

Tom was great he was super kind and super helpful!

Just had the most positive experience at Ashleys with our sales Rep. Amalya. Great store to purchase your home furniture.

Edda was very helpful, professional and always responsive to our questions. This has been the BEST experience buying furniture! Thank you Edda for making this experience pleasurable…

(Translated by Google) Excellent work 👏 👍 lala (Original) Excelente trabajo 👏 👍 lala

Tom and Tony helped me find a couch recliner, when I never thought I would find something so great at such a great price. They were patient and understanding towards all of my concerns. Thank you Tom and Tony!

Tony helped my parents and I so much with picking out new beds! We were long over due for new bed so I am so excited for mine to come! Thanks Tony:)

Bob went over and above to help us. We are beyond happy.

Great service

Associate a very good and very helpful. I like the store recommended it.

Tony is great. Very professional, knowledgeable, l and wants to make sure you are happy!

Tom and Tony are the best!

Tony and Tom was very helpful in assisting us with our purchasing process. Our questions are answered thoroughly and gave us a great deal. I really do appreciate the great customer service!

Lala helped us out and was wonderful.

Lala is the best saler

Sales person didn't know anything When she gave an answer like what colors an item came in she was wrong more than 50% of the time. We scanned the code and found the item in other colors. She followed us around the store but provided no value. And when I found an item I wanted said "I've been working you have to buy" Maybe she was being funny but it was rude.

Tom had great customer service, very nice and helpful

Few times buying here, I like the service and attention I had from sales personnel and Tony, Santa Clarita manager.

(Translated by Google) Very kind, I recommend them 👍🏻 (Original) Muy amables se los recomiendo 👍🏻

Tony was great! Came in today and he helped me with an item I saw online. Quick and easy with great customer service!

Excellent

Great customer service , love the store Tony was very professional and helpful

Lala is a sweet woman, she took care of our wants and made sure our needs were also met. She personalized our experience and gave us great ideas on how to better our home purchases for ourselves. Lala is a great person. I feel lucky to have had my first Ashley’s Furniture shopping experience with her!

Great sales manager and Tom help us a lot too great so happy with the sale I got

Great service from Lala, explained all details of my concerns in regards my purchase.

I am totally disappointed, The leather part tarnished a little past a year. Ashley sending back and forth between customer SCV and store. This issue hasn’t been resolve till today.

Great customer service

Service was great & very helpful and patient with us. No pressure at all.

Great experience and service!

Best experience ever! Amalia was amazing and made sure we got what we needed. We are moving out to a new place and needed a couch, this place did not disappoint. Also huge shoutout to the manager.

Tom was great! Very helpful and knowledgeable! I appreciate his professionalism!

Love my local Ashley store for when I need to purchase furniture for my home. Great service and sturdy, classy furniture.

Wonderful store and great events, staff is attentive and very helpful

Such a fun experience!

Fun board and brush event. Great furniture.

Great store event!

Great event !!! .thank you to Board and Brush for such a fun event !

Such a great activity and community event at the shop! Would come back!

We had a wonderful time…great memories for the family!!

Ashley's is always clean and well laid-out. When I heard they were having a free charcuterie board workshop, I signed up, not knowing what to expect. It was a lot of fun, plus they had a great coffee/hot cocoa/mini-pancake cart. It was a lot of fun, and I'd definitely sign up for future events. I casually looked at some furniture that we'll be needing in the near future. A lot of choices and some good items.

We had a great time at the crafting event. What a nice way to support local businesses and bring folks together. Thanks to Ashley’s for hosting this.

It was a great experience! Would definitely love to do it again!!

Great event. Family had a great time!

This event today at Ashley is really community encouragement to do things with my neighbors, and I thank Ashley for putting this event. I wish many more of such events in the future, and wish Ashley furniture the best this year as far as sales.

Thanks for the Board and Brush event!

Had a great event today. Everything was planned well and we had a great time. Everything from charcuterie board making and the mini pancakes. Thank you!

Ashley hosted a fantastic art class where we painted charcuterie boards. We had a wonderful time. Staff were friendly. The class was fun and well organized.

Great event to bring the community together with local small businesses!

Lala Did a amazing job 👏 helping me with our mattress purchase I highly recommend to ask for her

Tom was very helpful in helping us furnish our house.. We loved his attitude!

Awesome shopping experience! Tom our salesman was extremely helpful. The barstools we purchased were exactly what we were looking for.

Edda and the team at Ashley's Furniture in Valencia were great. Edda was very helpful and let us look around with no pressure. Highly recommend them if you are in need of furniture.

If you want to find quality advice and service, go straight to Radwa! She helped me purchase my brand new sofa and I’m in love! 😍

Today me and my husband went in to look at some beds because we are moving soon.. as soon as we walked in we were introduced to Antonio/Tony?... We were walking around and every single corner we turned he was next to us or around. This was making me and my Husband very uncomfortable. We couldn't even look around in peace. He even asked my husband what he was doing while he was looking at a bed. We were trying to purchase a bed today but we just couldn't. I also seen another review saying very similar things...Me and my husband will not be returning.

Ela was very friendly and helpful, she helped me find exactly what I was looking for in my budget and took great care of me. Answered all my questions very quickly and I feel I got a great deal. Definitely recommend her and this location for any furniture needs

Tom was excellent and patient with us today!

We just bought a few furniture items from Ashley. We had Edda and Tony helping us buy our items and everything went so smooth and pleasant.

Tom was very helpful and answered all my questions. Left with two new pieces of furniture. Thank you!!

I can’t explain how wonderful my experience was. Amalya was so helpful informative and through. I will buy more from her

We were looking for new couches for our new home and Tom was great. He gave us space to look around but was always available to answer questions. Great experience!

Edda great customer service.

MARY AN AMAZING SALES REPRESENTATIVE AND TONY OUTSTANDING MANAGER WILL BACK AGAIN !!!

Edda was very friendly, and did not push any product. We let her know what we were looking for, she gave us several different different options. And then we were able to pick the one we wanted and they gave us a great deal. Awesome will definitely come back.

Lala is amazing. She is my go to whenever I go furniture shopping. Very knowledgeable and always trying to give me the best deal

Lala was great, very patient and helpful

Amazing experience . Helped out with everything we needed . Thank you

Great staff, the salesman Tony at the Santa Clarita Carl Boyer location was very helpful and welcoming. This was our second big couch purchase from this store. I love that the product is ready to be delivered within the week. Delivery was fast and the movers were great. Very happy.

Excellent service. Everyone was so nice here. The person who helped us which i think his name was Diego was so helpful and honest with what we wanted. i Was able to find my new bed here and very excited

I went Ashley (Santa Clarita) today to buy some furniture for my son’s apartment. I always prefer Ashley for my furniture.Today I got outstanding services from MS Ela & MS Lucy to choose the right thing for me and obviously within my budget. They explain and answer all of my questions so elaborately, they showed me different items in different price ranges which helped me to make my decision! Thank you ladies! I really appreciate your support.

Went there looking for furniture for my son’s new apartment. Got everything we needed at a really good price. Ela was extremely helpful and explained everything for us very well and answered all questions. Highly recommended.

Excellent service! Bought quite a few items including a bed set, mattress, sofa set and everything was to my satisfaction and even better. Ela and Lucy were of tremendous help, and did a wonderful job explaining everything and answering all questions. Highly recommend this store highly for all your furniture needs.

Great service, Lucy and Tom were great. Found what we were looking for can't wait to work with them again. Ask for Tom!

Mary was great. Fast and friendly service

It was a pleasure shopping at this adelete. My sales person nice LA. Very nice lady and I would come back again.

Service in this Ashley's is terrific all the salespeople are very respectful and responsive when you come here. They give you space and are very friendly. Are salesman Tom was a pleasure to meet and talk with he was very helpful in helping us select the perfect items for our new home. Also quick shot out to the workers in the back that help us with all the heavy lifting. Will definitely recommend this place to my friends and family. Make sure to ask for Tom !

Tony was awesome!! He moved with urgency and helped us get the best price on our furniture. Thank you Tony!!!

Ela did a great job, I really appreciated the help and advice.

(Translated by Google) Very friendly and attentive! I liked the good attention they gave us and very patient! The customer service is wonderful! (Original) Muy amable y atente! Me gustó la buena atención que nos dieron y muy pacientes! El servicio al cliente es de maravilla!

Ela and Sabah were extremely helpful and really made this transaction enjoyable. Greatly appreciate their help!

Mary helped us a lot with our purchase. She even found us an additional discount, based on other retailers price. Recommended. Thanks a lot.

Store was clean, friendly and knowledgeable salespeople, purchased a beautiful sectional sleeper sofa with extended warranty. I can’t wait when to see it this Sunday (special only Sunday delivery!) as promised.

Great service. Left us alone until we had questions. They had better quality than some of the other furniture stores we'd checked before coming here.

Bought final sale coffee table and two end table. Guillermo Martinez did a great job helping us with the paper work and loading them the same day. Greatly appreciate his help and making it easy.

DO NOT, I REPEAT, DO NOT PATRONIZE THIS STORE! They are terrible! The staff is rude, discriminatory, and unwilling to assist with any purchases that aren't from their store. Naturally, if someone is looking for an item the store doesn't have in stock, a salespeople should be willing to assist with locating the item and getting it to a customer. Instead I experienced a salesperson who washed his hands once he realized he wouldn't make commission on the sale. I encountered 2 salespeople by the name of Tony and both were horrible. One posed as the store manager and the other was a unqualified salesmen. I requested to speak with a manager to share my less than stellar in store experience and inquire about a painting that was displayed with no tag. "Manager" Tony refused to help me after salesman Tony rudely overtalked me while sharing my experience with him. His disrespect made "Manager" Tony think it was ok to refuse assistance to me. I'm so disgusted by the treatment I received inside this store. Instead of "Manager" Tony descalating the situation and asking his employee to walk away while he spoke with me, he refused to step in and assist at all. Instead saying that all the other salespeople were busy in an effort to force me to deal with unqualified salesmen Tony after I had just expressed how disappointed I was with his level of customer service. Meanwhile 3 or 4 salespeople including "Manager" Tony were gathered in the front of the store conversing among eachother but clearly not occupied assisting anyone. I've never experienced such poor customer service, conflict resolution and disregard for overall assistance and decency. In the end, I was determined to share my experience with someone so I walked over to customer service to request an email or phone number for the actual store manager. I found unqualified salesmen Tony having a conversation with the customer service rep who after speaking with him refused to give me any contact information to share my instore experience with management. So I decided to post my review publicly. Hopefully someone will require training for everyone involved in order to demonstrate appropriate levels of customer service. I was looking for a mirror to put in my entryway and now I've certainly reconsidered. I would NEVER purchase furniture from this horrible place and you shouldn't either.

Very helpful and knowledgeable customer service.

Ashley store in Santa Clarita was excellent! Lala was super friendly and kind. Her manager, too! Easy to deal with and zero pressure. Excellent prices for quality stuff.

Ela is the BEST! She was very personable and will take care of you

I purchased a product from Ashley Homestore a couple of months ago. I first want to say that the salesperson was very friendly and we were given a good deal. We did have any issue though with the purchase. I was having a bit of a problem getting it resolved only because I was not aware that the store General Manager, Sabah, was not informed of the situation. This review is really about her and not so much the store. She was honestly concerned about what had occurred and met with me to discuss what my issue was. Some steps had to be taken to correct the problem and I have to say that Sabah is a genuine person who does truly care about her customers, and everything that she promised to me that would occur to correct the problem happened. It is rare these days to experience her kind of honesty are care towards her customers. Sabah, I thank you for being who you are and for doing what you said you would. You were very kind throughout the process.

My experience while shopping at Ashley was exceptional. Will definitely shop there when the need arises. Mr Everett was very helpful.

My husband and I were looking for a leather recliner for our living room. Our sales representative, Arthur, was very pleasant, kind and professional. He wasn’t aggressive, or pushy with the sale. We found what we were looking for. It was a very positive experience.

Got a friendly approach, wasn’t bothered the entire time which is huge for me when shopping for furniture. I had seen a sale online. Unfortunately I didn’t see it in store but I just asked about the specific sectional I was interested in and I was able to get that deal!! And it’s going to arrive before thanksgiving which was very important for me. Overall great experience.

Sabah & Mary were extremely helpful assisting us in purchasing our new living room couch & chair! They carefully listened to our needs and helped us order the perfect set. Would buy from them again! Thanks!

We've been long time customers of Ashley's. We decided to go in today to look for a dining table because we usually like their selection of furniture. It fits our style and we enjoy looking at furniture for present and possible future purchases. However, today was probably the last time we'll ever go in there. I hate the way this place conducts business. I don't need to be watched like a hawk. I don't need someone to keep their eyes on me at all times, keeping a close distance and making themselves visible at every step of the store. It makes me wildly uncomfortable and to be quiet honest, it is overwhelming as all hell. My husband and I need to discuss our options. In todays case, we both came in with different ideas of what we'd like. Please tell me why it feels like it is nearly impossible to get a word out without feeling like someone is listening? We ultimately left empty handed because we are adults, we don't need to be watched like children in a playground. These salespeople need to back the heck away and allow people to openly discuss their options without someone in the background taking notes. We went next door, the salesman was wonderful, he let us be! We bought an entire dining set from him (cheaper and much better quality btw). And we will gladly go back because the customer service was outstanding. Also, side note. It's supposed to be Black Friday sales right now. It's even advertised all over Ashley's! Don't be fooled. It's a scam. They haven't dropped their pricing at all. They will try to sell you on it and say "ohhhhh we're not allowed to show the before and after price per the State of California". Don't fall for it.

TO THE MANAGNAMENT TEAMI was in your store today 11/12/2023. The reason for my visit was to actually see the furniture i purchased online for my mother which was 3400.00 worth of furniture. I was greeted by a sales rep, and she asked what brings me into the store? I explain i wanted to see a particular set that i purchased online for my mother and i wanted to see it in person. (2:30pm) She was asking another Sales Rep which was a guy that was sitting on his happy butt looking lazy like he didn't give anything about what i was looking for at the time about where this set was located. He didn't know, she didn't know i was like that's okay i will find it myself. I am planning to purchase more stuff. but after this treatment i will go to another store to purchase the rest of my items. It only takes one time for me to get bad customer service and i will take my business elsewhere. Please don't send me an Automated apology.

We had a wonderful experience looking for a new couch and rug. Tom was patient with all of our questions and constant sitting on all the various options Ashley Furniture offered. In the end we walked away with our new couch but also a new bed and mattress for our daughter.

We came to the store today and Tom helped us.He was excellent.

I hadn't been furniture shopping in a good 5 years but I wasn't impressed with the selection as most items looked cheap and the similar to what you could order from other major online retailers. The sales people were worse than a used car lot. I won't bother going back.

Saleswoman didn't seem happy at all. Did not smile not once. She made us feel uncomfortable, she kept following us around after I told her I will call her if I need her. Didn't enjoy my shopping experience. Won't be returning.

First of all- we love the options we have with this location. We found a set we fell in love with! Second of all, Tom and Sabah were extremely patient and understanding with us. If you’re shopping for home furniture do not hesitate to come here.

Tom Masood is a fantastic salesman! My wife and I went into Ashley’s looking for a couch and Sam helped us find what we were actually looking for. His expertise is sensational.

blasting music well above the legal limit upsetting the eldery people living closest to the store, down the hill on other side of Soledad. I sure hope they know what customer group they lost in SCV. As old people gossip and can afford to go somewhere else for preassembled Ikea. But sleep with that city code violation.

Friendly and helpful with no pressure.

It was a pleasure to work with Tony Martinez. He is friendly and efficient.

Thank you for helping me on finding the mattress I needed with such short notice

Great staff service. Thank you Tom and Bob. I will be back. Honest...

The three beds, mattresses, two sets of sofas, dining tables, chairs, cabinets, bedside tables, and furniture at home were all bought here. After paying, the experience was very poor. First of all, the delivery was not timely, so there was no furniture after we moved in. It was complete, and it took two months to deliver the last items. Moreover, one of the sofas is old. I submitted it to customer service and sent pictures via email, but no one took care of it.

Mary, is terrific. I bought a sofa. She is very patient. I have used her before.

I went in to look at dining room tables and chairs. The salesman Tom was so helpful and made my decision so easy by informing me of all the options I had and benefits of each one. I didn't think I was going to buy one that day, I was just looking but Tom made it so easy and the price was great and I purchased that day. I would definitely go back. The warranty on the furniture was an added bonus.

Easy purchase. Lala was the sales rep who assisted with my purchase. She was informative, helpful and super nice. Thank you again Lala.

Gabriel provided exceptional customer service!

The excellent attitude of the staff, they helped a lot and were kind, and the quality and environment are excellent, I am developing, be sure to visit

Ana was great. Efficient and friendly. I will shop here again. Thank you for the discount.

Good service

Tom greeted us very nicely, asked what we were looking for and let us roam. Did not hover, but was nearby when we had questions. We found the EXACT studs we were looking for. We also found a dining set. Tom worked with his manager and got us very fair deal. This was our first stop, we got what we wanted and more. Thank you Tom!

Tom and Tony (store manager) were amazing and patient with my husband and I as we shopped to furnish a kitchen, livingroom and bedroom. They answered all our questions and offered great decoration tips. We are soo happy with our purchase.

Very patient Lala and Ela

Tony and Edda are so helpful and amazingly kind!!

Best seller Tony and Lala

Great service as usual.

Excellent customer service from Tom. Very friendly courteous and nice

Best experience at Ashley Furniture Santa Clarita! I had the urgent task to furnish my neighbors Assisted Living Facility and I could not be more happy with my Ashley experience. Tony and Saba were amazing to work with. Not only did I get all the furniture on my list including an adjustable bed, beautiful bed frame with a bench at the foot, mattress, TV Console, and 2 end tables, but they were able to deliver it in 4 days. They also gave me a generous discount. The delivery gentlemen were fast, efficient and friendly. I highly recommend this store! This kind of service is hard to come by these days and I appreciated the entire team at Ashley for the flawless execution of my experience.

I had a little issue with delivery but the store manager Sabah had to take over and solve my delivery issues fast and swiftly. I am sending a thank you out to the team for making sure the customer came first.

Tom was such a great help. Made me feel comfortable with the purchase and was great support when making my purchase decision

Thank you Ms Lala she helped us at the store looking items

Great experience

Tom the sales associate was very nice and informative. Tony the manager was able to meet my price. Best of all I can get it in 5 days. Everywhere else a recliner takes 3 months. Thank you so much.

Amazing and very friendly service! Tom and Artur are the best! We are getting our bedroom set, couch and tv console here. Quality is unbeatable and financing was so easy. We love Ashley furniture!!!

Great! Super pro sales staff and excellent furniture.

Love the store...great people and service. Had an issue with mis-communication regarding the delivery charge and Saba (Owner/Manager) addressed and resolved it immediately. Very impressive!

Diego was extremely helpful having had a vast knowledge of products. We are very happy to have chosen the best for our needs.

Saba and her team were wonderful. We asked a lot of questions and they were very patient and knowledgeable. Would definitely recommend.

Ashley's has a great selection of furniture and attentive customer service. Great store!

Thanks Eli you're the best 👌

Beautiful furniture. Not the place to go if your are on a tight budget- not really willing to budge on price but we have shopped here for years and the quality is great.

Great experience with excellent customer service. Highly recommend with working with Ela. She will take care of you.

Bobby Everett was an excellent salesman. We were looking for specific furniture, Bobby found just what we were looking. He is very professional, polite and very easy to work with. It was a pleasure working with him.

Ela was amazing. Upfront and honest with all the fees unlike other local stores. Was able to work within our budget.

Great customer service.

Came in the day before Labor Day, purchased a bed and dresser, received excellent service from Lala, she made the experience pain free…

Visited Ashley Furniture in Santa Clarita and LaLa was so helpful and knowledgeable. She was very pleasant and really made the process easy and comfortable. Thank you LaLa.

Tom and the manager Tony were great! They provided us with excellent service. They went above and beyond in assisting us with everything we needed. They also provided us with great suggestions. This is what you call customer service. I would definitely recommend this place to friends and family and anyone I know looking into upgrading their homes.

Tom and Manager Tony were awesome . They both took there time with my family and made us feel very important. Both were very knowledgeable as well . Thank You !

Very friendly staff. Very patient and willing to help anyway they can.

Tom was amazing at helping us get our home back together again. Great prices. And great customer service. Highly recommend.

Best sales associate ever…Mary!!! It was wonderful having an associate that displayed genuine care and concern for our needs and bent over backwards to help us find the perfect piece of furniture for our space. Very knowledgeable and payed attention to every detail to the very end. We are so happy to have met Mary. She will be our go-to person in the future!

BUYER BEWARE! We have purchased many items from Ashley. NEVER AGAIN! We bought a beautiful 3 piece sectional in January of 2021. We also purchased the 5 year warranty, which it turns out is worthless unless the frame breaks or there is a stain. The pillows on our couch are attached to it. While doing a thorough cleaning this morning, I discovered the zipper on the bottom of one of the pillows is broken! At first I thought it was just open; tried to zip it and it's broken! Called Ashley, called the warranty company, called Ashley, tough luck! That seems like a health hazard to me because of dust mites and bugs that could get into that material not being closed. They don't care. Worse, ASHLEY IS THE MANUFACTURER, SO THEY DON'T STAND BEHIND SHODDY WORKMANSHIP!

Great service from Tom and Tony! Thank you

I hate shopping! But Tom and Tony at Ashley in the SCV made it easy! I described my wants and needs and they helped me find it! I was in and out in an hour! Thank you!

Thankyou so much you were great 👍 I'm very happy with my new mattress. Thankyou lala you were very helpful and professional. Thanks again

Great service! Edda is an amazing sales person and she was very helpful picking out my furniture. I will definitely stop by again.

Great service very helpful

Great value Tony Martinez was fantastic No pressure and patiently provided help to facilitate getting the right selection to ensure our home was furnished with just the right pieces

Sales person LaLa was professional and helpful. We will be return customers.

Does anyone know how to get a hold of the district manager at the Santa Clarita, California store? An email or phone number? It takes a lot to get our family upset, but this recent repulsive manager experience has to be reported to someone at corporate. I never thought i would see the day a manager of a major corporate furniture store decide it was OK to berate a customer verbally, and was capable of the prolonged indecent words and comments made in a single phone call. At one point threatening me while an employee technician listened over speaker phone and witnessed her unprincipled call first hand at my home. The manager then intentionally, and in not so nice words, hung up the phone without a solution while knowing the company and herself were in the wrong to replace a damaged delivery. More importantly dismissing us by saying she had in-store customers to attend to. The managers name was Sabah (sp?), and she was incredibly unprofessional. Experience is needed at this location, and possibly some training on how to speak to customers and diffuse a customer dissatisfaction, rather than the multiple verbal threats received from this Manager named Sabah. The entire stores employees are eager and happy to jump on you as soon as you walk in the door, constantly and unpleasantly shadowing you throughout the store. But as soon a the customer needs help after buying, they all refuse to talk to you and correct the negligent issue. I can only tell you to do your homework and try a different company. This Santa Clarita store has been one of the worst experiences of moving to the area. We have a 5 bedroom house to fill, and we spent a bundle on Ashley the first pass, with more rooms yet to fill.

Tom helped us when we bought couches and other items. We liked the fact he was nearby but given us space. Great customer service!

Tom was great! Look for him! Good guy!

It was a very nice experience. We are very happy with Ashley. The service is excellent

Store manager Sabah helped me in the store. She was very sweet and very helpful. I was supposed to go to five other stores today but now I have the whole day free because she was very helpful.

Warning to all who shop at Ashley. Furniture is pretty but the problem with service is over the top. The days of delivery and service tie up your time for the entire day. Day 1: When we received the furniture, one piece was broken so they took it back. (Day 2) They sent replacement piece. On day 1, The dining room leg was crooked when the delivery team put it on. I called this to their attention, they loosened the leg. I thought it was corrected because it looked straight. When I moved the table the leg was wobbly. So I called Ashley and they said a repair person would be here on a date. I sent photos and confirmed the appt. from my end and was here that day. (Day 3) No one showed up. I called, they rescheduled for today. (Day 4) No one has shown up. So I called back again and they have rescheduled for Thurs. (which will be day 5 of my time tied up). They have no respect for the customers time. This is ridiculous on every level. Not only is the furniture brand new, I also purchased a warranty. This also tells me they have no respect for the warranty. Why purchase them? Terrible customer service.

Great service

Place was clean and very nice knowledgeable customer service

Tom was very helpful and knowledgeable. What a deal I got today. Thank you.

Layout of store is very confusing and lots of walking back and forth for checkout. Service was good.

Our sales representative, Radwa, was professional, friendly and very knowledgeable about the merchandise. We would highly recommend Ashley and Radwa!!

My pickup was not ready on the day of pickup. Unprofessional employees. Trust me, take your business elsewhere.

Ela and Taylor were absolutely amazing! They took care of us from the moment we walked into the door. They were patient with my boyfriend and I as we figured out what we were getting. I recommend coming to this Ashley’s store forsure. By far the best experience I’ve had at Ashley’s.

Me and my husband had the good fortune of working with Mervot and Taylor. We came in looking for a entertainment piece for our new penthouse, and fell in love with the Starmore 3 piece wall unit with electric fire place, and we also fell in love with a lovely office desk and chair. They really took great care of us and addressed all my questions and concerns. The environment was very friendly and inclusive, they made us feel very comfortable. Very happy and satisfied with our experience. I like Ashleys and would recommend this store to my friends and family.

Great customer service

Great furniture and even better service. Ela was a great help and really looked out for us. Thank you!

My sales agent is amazing. Can’t wait to come back and enjoy another great encounter with Mervat!!

(Translated by Google) excellent. The salesperson and the manager (Original) Exelente. La vendedora y la manager

Sales person was very helpful & once we made our selection, transaction went through smoothly. Furniture looks great! However, pick up experience was upsetting. The pick up area supervisor was very rude, had a harsh attitude and not willing help my family members load up the furniture onto the truck. He claimed that the pick up time was different than the one shared by the sales person. They were at keast 40 minutes early. If it wasn't for the intervention on the floor manager. He would've have them do another trip. Very disappointed of his poor manners; too arrogant. Unfortunately, due to that experience, I'll never shop anything at this store again. Overall, customer service to me is very important!!

Great salesperson was friendly, helpful and patient. Easy process, good pricing that matched online or better but it was nice to deal directly with the store. Love the chairs.

Easy breezy mattress shopping. Immediately greeted by Tony. He guided us to the Mattress section and gave us space and time to look around while he quietly stood by until we were ready to ask questions. We had such a great experience that we ended up buying two mattresses at a very competitive deal. Tony's manager, Sabah, got involved and cut us an even better deal than the one we already had. Thank you Tony and Sabah Next up, dresser drawers...

Mervat and Taylor are AMAZING! We came in with a budget and they helped us find all the furniture we needed and stayed in our budget. They were incredibly helpful and so sweet. They patiently helped us find furniture in our favorite style. They made sure that we had great quality furniture at reasonable prices. My husband and I are very satisfied with our purchases and their incredible customer service. I HIGHLY RECOMMEND Mervat and Taylor.

I went to the store to support the local showroom. But regret. Should have ordered online. Had to hunt down and practically beg someone to help me. The lady was rude and not appreciative of the sale. They didn't carry cash to give me change. Just the whole experience was terrible. And it should not be when buying new furniture. It's an exciting process! Yet, at Ashely's it was not great. The sales person couldn't even look me in the eye when thanking me for the purchase. Sad

Taylor and TOM are super stars!!!! We walked in to this beautifully staged store and got exactly what we were looking for at incredible prices. We had such an amazing experience and definitely will be returning for more furniture very soon. Thank you Tom & Taylor for the best customer service Santa Clarita has to offer.

Very pleasant. Some nice new furniture in the store. Sales staff was very pleasant. I purchaced entry table at a reasonable price.

I went to the store to support the local showroom. But regret. Should have ordered online. Had to hunt down and practically beg someone to help me. The lady was rude and not appreciative of the sale. They didn’t carry cash to give me change. Just the whole experience was terrible. And it should not be when buying new furniture. It’s an exciting process! Yet, at Ashely’s it was not great.

Most horrible poor quality mattress and box springs I have ever purchased. Every replacement was just as bad. Then my warranty expired. My back hurts and the springs squeak and the box spring is collapsed.

Ashley has a wide selection, high quality furniture, and everyone who works there is helpful and friendly. They make the furniture buying experience an easy one. Mary helped me today and was terrific.

Do not shop here! You will be sorry. The manager is rude and dismissive. Additionally, every time you call the store and ask for a manager they say she's in a meeting. The ladies behind the desk have a very nonchalant attitude. The checkout process is beyond ridiculous. It took almost an hour just for them to check me out. I had guests coming from out of town and needed to purchase a bed for my guest room. I purchased a bed, foundation and a memory foam mattress. I spent $1,500 and then they have the nerve to charge me $179 for local delivery in Santa Clarita. But that's not even the worst part. Upon having my items delivered the delivery guy said to allow 24 to 36 hours for the memory foam mattress to fully inflate to the specified 10 inches. After three days the mattress had only inflated to about 3 inches so I called the store to make them aware. I told the manager that I needed to have the mattress picked up and have another one delivered because this one was defective. She told me that they have a no return policy. Are you kidding me? So I'm supposed to just keep a mattress that's 2 inches thick when I paid for a 10 inch mattress. She then told me they would have to send out a technician to inspect the mattress and see if there was anything that could be done. I will never do business with this company again.

Tony was very helpful . I found what I was looking for and delivery is less than a week.

I was promptly greeted as I entered. I explained what I was looking for. She showed me several items. I found what I liked. She looked up when the delivery could be. I can’t wait for my delivery.

Very good customer service

Always happy to shop here. Ordered two new recliners today.

La vendedora que nos atendió es una Persona muy amable, muy atenta y muy profesional. Su Nombre…..Edda.

Lala & Taylor were friendly & knowledge.

Lala and Taylor were so great. Definitely gave us options and were very knowledgeable.

Great experience and Tom was very helpful and patient. Thank you Tom and Ashley Store

Lala and Taylor were absolutely amazing. They asked me what I was looking for and worked with me in such a positive and professional manner. I ended up changing my mind the next day and they were so polite and helped me make the changes with no problems! All my future furniture purchases will go through them for sure!

Lala (Sales Consultant) And Taylor (Sales Manager) And Sabah (Store Manager) provided me with an outstanding customer service experience. Highly recommended to shop at Ashley.

Mervat helped us and she was amazing! Was extremely friendly and helpful and made us feel comfortable while we searched for the furniture we wanted. Great customer service.

Mervat was amazing! She was very patient and explained everything clearly for what to expect with our purchase. Everything went better than expected! Thank you Mervat! 🙏🏼

Ashley's Furniture selection was good but their manager soured the whole experience towards the end of the visit. She was very rude towards my children saying that they could not enter or exit simply to get things from the car. I found that she was very racist and rude despite us being their only customers that night. Ashley's Furniture really needs to check who they put in charge of the store. Poor customer service doesn't make *anyone* want to give their money to that store. I'm definitely not going to go there for furniture any more.

Tom and Sabah and Eboney were all amazing!!!!!

I was helped out by Lala. She was amazing and super friendly. Ask for her :)

Came in to buy dining set and couches and Mervat was amazing! She made the whole experience super easy. She answered all my questions and was very knowledgeable. Thank you so much Mervat for all your help!

Mervat she was wonderful sales person. Very sweet and prices were great. Thanks so much!

I am here at Ashley today i had a very good experience here . Lala helped me with everything she got good knowledge. I will recommend this store and make sure to ask for Lala. Manager Taylor too is very helpful.

Lala was very helpful. I really enjoyed the store atmosphere.

Excellent service. Will definitely come again. Thanks Tim & Sabah

Tony and Taylor are awesome. Super easy and for the price we were looking for.

Tom was great! Really patient and very helpful. The store manager Sabah really worked with us and got us what we needed !

Mervat was amazing ! Such a wonderful help with helping me find exactly what I needed! Thank you so much for a wonderful experience.

Good buseness good help

Very helpful and friendly

Excellent customer experience, Edda was very patient with us and addressed all of our questions. She helped us to find a sofa that match our other furniture and it was within our budget.

Had a very good experience in the store, Mercer helped us in picking the right furniture for our home and she guided in everything right from finance and delivery , all the staffs are cordial and helpful

Lala is an amazing sales associate! We purchased our dining room chairs from her and she made it simple. Lala is very knowledgeable and friendly! Highly recommend her to help you out for your next furniture purchase!

Friendly service great personal.

Great service! Lala was incredibly helpful.

I love this place and the staff obviously the furnitures. Last time I bought sofas with 14 sets they are so comfortable so beautiful for my living room. Next time you visit ask for Mervat and she will help to find what you need and help to get all offers. I highly recommend.

Tom was amazing! He made our purchase very easy while answering all of our questions. He was friendly and professional. Tom made our experience at Ashley’s enjoyable. We will be back!

Great experience! Wonderful costumer service ! Thank you Mervat!

Amazing customer service and the price was great too!

Lala and Taylor are very helpful and knowledgeable. Highly recommend them.

Lala and Taylor were extremely helpful and knowledgeable. Helped me with a bed and frame with ease.

Lala was extremely knowledgeable and helpful when we came in to purchase a mattress. She had excellent recommendations and was very patient with us as we weighed out our options. Very happy with our purchase and the customer service!

Lala is the GOAT.

First I would like to thank Edda. She was wonderful and helped us so much when we were looking for a new table for our dinning room. Furniture shopping has always been a hasal for us and this was by for the easiest experience we've had yet. I'll definitely be coming back next time I need any help.

I went in the store today Lala helped me with my sale, she was very informative and helpful. The manager Taylor that helped her was also very kind and answered all of my questions. I will definitely be back for more!

Excellent experience with rep Tim in Santa Clarita. He was super helpful and very enthusiastic about helping us pick a dinette set and couch. Would definetely come back.

Beautiful furniture and the staff there was amazing to work with will definitely recommend this store 👌

I had great customer service by Edda at this location. I don’t know much about mattresses and was able to get an awesome one. She was very knowledgeable and very friendly. Thank you!

great customer service by ela

Tim hall Is a great sales person he gives you the space and he has great sense of humor and he’s not pushy like other sales people and he gives you great deals and he’s patient and let you speak and makes you make and let you make your own decisions

What an experience! From the moment I walked in to the moment I finally found the perfect bedroom….people are so nice!!! Thank you Diego!!!

Tom is knowledgeable and very kind and Tailor Manager are very helpful without any pressure.

Our salesman, Tony, was very respectful and let us look around. He was very helpful in explaining all the options, and very patient with us.

Wonderful experience, extremely professional and friendly and good pricing

Bad manger. Didn’t care to help and very rude

Mary is my go-to salesperson from now on. And I will be sending my friends and family to her in the future. I absolutely loathe pushy sales people, but Mary was very courteous and extremely patient. She intuitively knows when to standby if you need help and when to give you space and time to deliberate on things. She had so much knowledge and expertise, at one point I was thinking to myself “why do you know that just off the top of your head?” And her manners were exceptional, even trying to accommodate my toddler when she got a bit fussy. She made my time there pretty seamless, thanks Mary!

Mary is the best she helped me find the mattress of my dreams!! Definitely recommend her as a sales representative, I will be going back for a dining room table.

I was attended by Lala at this Ashley’s during my visit. Since my family and I walked into the door she greeted us very kindly and helped find our desired furniture set. Thanks to all her patience my family and I left this establishment happy with the purchase we made. I recommend coming here and looking for Lala.

Worst customer service ever, will never shop here again. The finance person was so unprofessional.

I had a great experience recently at Ashley’s Furniture! I personally dread furniture shopping however, the sales associate Dennis was extremely helpful, attentive and showed me great options in what I was looking for. Overall it made the experience very enjoyable and I can’t wait to go back to complete my furniture shopping for my place.

Visited store today and was really happy with what I found. I was given space to shop, but a really nice lady came by and asked if I needed help. She was super friendly, so I let her know what I was looking for. She made a lot of suggestions, but not pushy. The store looked amazing and so many beautiful pieces to look at. It was hard to decide. But…I decided and happy with my choice. Can’t wait till my delivery comes Saturday (4days only). I’ll update once I get my delivery…EVERYTHING HAS BEEN GREAT SO FAR!!!! Another visit to the store and I left happy yet again. Needed something clean and modern for my living room and found just the piece! Thanks Sabah and team! The customer service ladies were super helpful too and soooo nice. Eboney and Heba. I love my Ashley store 😍

Lala was very professional and made my purchase pleasant and hassle free. I would definitely come back to see her for any future purchases.

I had a really good experience, Lara helped for whole process with kindness . She is very professional.

Great service! Salesperson Radwa was very informative. We loved how quick and easy the transaction was!!!

I was in your santa clarita store I met your sales person name Lala see was very helpful and a good professional

Unique place, really like everything here and the service is amazing. Highly recommend

Customer service was very helpful , comfortable setting with Lala . Plus, she asked her supervisor if I can receive a discount and it was granted. I came in for mattress and another end table from prior purchasing a bedroom set and very pleased with my bedroom set. I would truly recommend this store.

Had a really good experience at this location! Tom was very helpful and got us a fantastic deal! Definitely recommend.

Tim was very helpful in helping us find the perfect furniture pieces we were looking for. Great service and great prices!

I love my new furniture. Elegant, warm and comfortable. I went to this location to furnish my one bedroom apartment home. RADWA is particular made the process so easy and offered so much help. She is simply amazing, patient, knowledgeable and provides top notch service. The store manager Sabah is very professional, accommodating and helpful. It was a great experience with their extra care and kindness that made the process so easy and enjoyable. I highly recommend this place

I just got my living room furniture today, and I am really happy with them, the Store's in Santa Clarita manager Taylor helped us a lot with issues for delivering such a huge size sofa, she did all the best and everything went smooth, divery team Aron and Gil did a great job today, they were very profesional, fast and high level delivery team, helpful with all my questions about and friendly, I can highly recomend them.thank you guys!

DO NOT BUY FROM ASHLEY'S!! Read the reviews! Every site you can go to there are a lot of bad reviews about this company. They do not care about any issues that may come up after purchase. I bought a bed and a mattress over $7500 and was never advised how tall the bed would sit. I've called and gone to the store multiple times. A technician came and noted the bed couldn't be fixed, so to call the store for an exchange. When we did the manager Savah refused to exchange or do anything at all to help me. Now I have a 40inch tall bed that I or my pregnant wife can get on. She also tried to sweeten the deal by giving us two free pillows, which we have yet to receive!TERRIBLE CUSTOMER SERVICE! Please watch out for manager Savah at Santa Clarita ASHLEY'S. She will play nice to sell to you but will never make an attempt to help you after purchase. THEY ARE THIEVES! STAY AWAY! DO NOT SHOP HERE!

Diego was really nice and informative.

I can't said nothing good about my experience with Ashley Furniture. I am very disappointed. I bought a dining table, 2 stools and a box of dining ware. We got the table and the stools 2 weeks after the purchase but one of the stools was missing some pieces and they didn't bring the box of dining ware. I asked why they didn't bring it and they said they didn't have it. They schedule another time to send the box, they send it but they were broken. We went to the store in Santa Clarita and Soba the manager was so rude and didn't want to give us the box right there. And here we are after almost 2 months and still waiting for the box of dinning ware.

Radwa the representative for Ashley was able to help us find the right furniture set at the best price. She had the delivery scheduled and delivered within three day. Jamie & Ivan were prompt with the delivery, set up and removal of the debris. We were pleased with our experience and would not hesitate recommending Ashley Furniture.

The selection is pretty decent if you are just looking for standard or slightly better than IKEA furniture; no high-end designer stuff here. Very good visual setups, whoever does that is doing a fantastic job. The store can overload the visual senses with its density and variety of furniture, which is a good thing...lots of things to see. Ample free parking! What I don't like is the sales people eyeing you like predators... either approaching you to give you the small push, or pressuring you, or shadowing you (that's the worse). Not all the sales reps are like this, half of them know how to do their jobs without being so aggressive, but a handful of them just absolutely ruin the experience. I've been here twice and won't go back again.... wife doesn't appreciate the shadowing and pressure. Maybe we look like money, but please don't make it so obvious that closing a sale is your #1 goal.

Tony and Lala were fantastic with my couch purchase. They were kind, efficient and were sure to get me out the door as a happy customer. I would absolutely recommend them for your furniture needs. I had previous experience here with old management that was not great but they turned that around for me and I’ll be happy to shop with them both again!

Ordered a table in November. Still have not received it at the end of May. Spoke to someone yesterday who said who knows if it will ever come in. Horrible experience.

Extremely helpful thank you pat even tho we walked in last minute ! Shipping for my couches was fast and the guys who put it together are experts they weren’t in my house any longer than 10 minutes which was amazing.

Good customer service interaction at the start, poor follow through. I can’t rate them any lower or I would. $2000 for a damaged paperweight is what I have. No resolution, and to many back and forth calls to resolve. I will never shop with Ashley’s again. I’m very sad for this, I had high hopes.

They advertise free delivery and haul away but , only if you buy more expensive mattress and you have to put it in plastic wrap not easy to do. The manager was very aggressive.

I had high hopes for Ashley’s, and after spending $7,200 I’ve never been so disappointed. 1st set received was wrong, took 3 weeks and many phone calls to return, 2nd set received had many frayed edges, loose leather, damaged cushion, and could clearly tell was a defective return. Even when delivered one powered side was malfunctioning and the deliverers had to try and fix it. After all this and now 1 month later, outside of return period we are stuck with now $3,400 couch, defective, plus all the non refundable deliveries fees charged.. and although customer service keeps saying they will help there is no follow through at all. Absolutely the worst service. I have reported them to the BBB as well.

I placed an order right before they were going to close. Went home reviewed the numbers and found they did not give me advertised price and were gifting me mattress protectors. Went back the next day tried to sort it out and ended up being told by one of the managers that he couldn’t cancel my order because the other manager needed to. I ended up calling and getting my order canceled through their website. 2 mos later I receive a credit card statement with a charge. I call to inquire and dispute charge with credit card company. I was told contact the store to find out why they were charging me. I called the store and they claim to have sent me a mattress protector. I was livid. I explained to the representative that I canceled my order have proof, was not in Ca when said item was delivered so how can they send me something I canceled! The young lady just said well maybe ask whoever picked up your mail but that’s what the charge is. I just don’t understand how they were even able to charge my card when the order I placed was on 2/16 was canceled on 2/17 yet their store transaction took place 2/18. I didn’t authorize that transaction and I don’t understand why they think I will pay $300 for a mattress protector. BEWARE OF THIS STORE!!!

The buy in store was your typical experience friendly sales person etc and they helped us pick out a dining table set, but the problem lies in their delivery. We were told to that the eta was in mid to late February, received an email saying to confirm our delivery date and when I did two days later I get a call saying they have to push it back to early March. I called end of February to check in on my order and the person on the phone looked and was shocked to see that the date was moved to March 21. She emailed the the order management team to see what’s going on and only received a products are on back order. The reason for the delay both times was because we were just missing two end chairs and that they were expected in early March and to expect delivery in late-mid march. Now i received another email March 15 confirm my delivery again only for them to call me yet again a day later saying it was cancelled and pushed back to may 21 because now they have all my chairs but the table is missing . I called multiple times and got a hold of one person who again emailed the order management team and sent a request to the escalated team. When I didn’t hear back after the 24 hr time frame they gave me to hear back from the escalated team, I called again Friday to be put on hold for 5 hrs and then they closed and couldn’t receive anymore calls. Called again Saturday and was told I should expect a call again from the escalated team within the next business day and yet again receive no phone call. I called today March 23 Wednesday finally got somebody to patch me directly to the escalated team to find out they have no idea what’s going and could only tell me that either my product was given away to somebody who accepted a partial delivery/ or just bought that specific product. That or that the product got damaged. She also mentioned that now I’m expected to get my chairs in April, table in may and the bench in June. Ridiculous, and all that is just eta because even then they can be taken by somebody else. Never again shopping with Ashley’s and definitely not recommending it. Cancelled my order and going somewhere else.

This is truly the worst furniture store you can ever buy from. During the sales process, all the sales staff are extra nice and promise to go the extra step for you. However, once the sale is made, then as a customer one has the absolute worst experience. The customer service staff are rude, you can't get anyone to tell you the truth and the rest of the staff just stand around doing nothing. I've ordered over $14K of furniture from them, and not only does it take a long... and I really mean long time to deliver, but the delivery is literally useless. When you are ready to reject the furniture delivered, they make it so difficult that you can't reject it at all. The manager and staff are useless, and you are at the mercy of the central customer call center. This is my third year, still waiting for Ashley to install the legs on my nightstands. I am so disgusted with this store and the Ashley experience that I strongly recommend not buying anything else from this store. Buy at your own peril. If there was a negative star rating I would rate them as negative five stars.

No matter how much you think you like what you see in this store, your purchase will never be easy. We've tried too many times before learning our lesson. We were consistently delivered damaged furniture and after the third attempt to replace it with equally damaged furniture, we wanted to just be done. Ashley refused to refund us for a product they could not provide without damage and told us our options were to continue setting up replacement deliveries (which were literal months apart each time) or store credit. We used the store credit for something we didn't need, sold it for cash, and recovered our cost. I did not know I could dislike a furniture company so much. Shop local and secondhand. This isn't worth it.

Had a great experience with Tony. The showroom was well put together, the buying experience was pressure free and very informative. This was the second bedroom set we have bought from Ashley and I was drawn to come back after the positive experience I had the first time.

Big selection of sofas. Good service and reasonable price

Edda was awesome! She was so patient with us and helped us purchase a bedroom set and a dresser for a spare room. She was friendly, knowledgeable and helped work out additional deals with us. We’re excited to have our furniture delivered. 😃. Thank you!

Be careful they always want to sell you what they want and plus the furniture old style nothing modernized

I have had such a lousy experience with Ashley furniture that i am considering going legal I have already spoken with my attorney Earle Cohen for various possibilities first their tech cursed me out because i asked him to leave me info that he is unable to fix the damaged products and need to be replaced Ashley every other word out of his mouth was effen then when i demanded that my funds refunded and I mailed a them a certified letter they decided to contact me to pick up the furniture less the mattress and board and gave my Feb 16, 2022 between 9:30am and 1:30pm between never to show up wasted my whole day when i finally got hold of they made up an un godly excuse that i had asked for an up grade on the address which is totally un-true. Now i have date of 02/18/22 and someone call me to confirm timing. My humble request to all those considering to the customers of Ashley Furniture if you value your money go to any other store but Ashley at least you will be dealing with civilized and ethical people.

I’m a repeat customer to Ashley Furniture. I did my first home in 2013 and now went back for my second home in 2021. Enter Remy… The kind of gal you want working for your own company. Remy not only attended to my needs with knowledge and professionalism, she went above and beyond with her service. As I browsed through the store, she made suggestions and even had furniture pieces lifted, carried and placed next to other pieces we were choosing so I could get an idea of what it was all going to look like. She made the whole experience fun and I highly recommend asking for Remy at the Santa Clarita store.

this place , i can’t even put into words how rude the staff was and how uncomfortable the store felt because of the fallowing around. yes people (the works) follow you around like Michael Myers. i would try to get away from the creepy people fallowing us around but i would look back and see them looking at me. i know this isn’t normal because of how many furniture stores i have been to Bobs furniture being the best store 100% is my go to! but i wanted to try something new but felt like i couldn’t try anything (like sitting on chairs for my new dining room table). so so mad at this store and their UNPROFESSIONAL workers.

Great Customer Service very pleased

I went to the store today and Tom helped me, he was very nice and professional.

My husband and I received a good customer service from Laala. Earlier at a different location of Ashley we had a bad experience where they were pushing us relentlessly to buy an item to a point where we felt extremely uncomfortable and I have found that the Ashley home store online portal and stores have different pricing( online prices are lower) Anyway we found what we were searching for and the price variation was matched ( we showed them the same products in their website with different pricing and asked whether they would match it and they did) so we are happy on that front.All in all we had a good experience here. I have read reviews about the delivery mishaps and late deliveries so keeping my fingers crossed 🤞.Will update about delivery service after the products are delivered.

Good sales representative when you go to the store, then the follow up for delivery that took almost two months was okay too, they will call a lot to give me estimate date, when my dining set was delivered I told the guys that three chairs were chipped also a section of the table was scratched, he took pictures and said he was going to give it to the store and they were going to contact me back to send someone else and fix any issues or replace. Then another guy came out from the truck with a marker and put marker over the white marks my chairs have. He didn’t cover all the marks of course, and said again, they will call you to follow up, it’s been over two months and still no one has contacted us back. We don’t have the time to go and call and complain, I thought the insurance the sell with the furniture will take care of that as they said at the store, otherwise I wouldn’t pay for any insurance, waste of time and money, ughhh!

Nice people. Lots of merchandise.

This Ashley location on Carl Boyer has the most professional staff. Saba is an amazing Manager and has groomed her team to an elevated level of customer service. Diego was extremely attentive and knowledgeable. Thanks again for the wonderful experience. I will be back! -Dominique

I have been waiting for a dining table replacement for almost 6 months I had spoken to Minnie and Stephanie and none of them have got back to me, allow me to say they both reassured me I was getting the replacement ASAP! I even heard when one of them spoke to Ariel and he told one of them just get it done caused it was something that had to be done! He never even bother to come out and find out who the customer was! These people are great at selling everything including the guarantee, but when it comes to backing up damages or replacement they shine out in their absence! I did not have a table for Thanksgiving, Xmas nor New Year’s! So next time you buy here be aware of what will happen if you have a damaged item! Good luck ! NEVER will I ever purchase anything from them again!

The salesperson Tony was very kind and helpful! Great experience!

Big store beautiful furniture. All of it's very big. Really nothing suitable for smaller homes or apartments. They could have a nuch wider selection of nore modern styles.

Tony was amazing! Super friendly and knowledgeable!! Great experience!

Tony was the best! Helped us find everything we wanted and was super patient while we went back and forth between coffee tables.

I had Tony helping me and it was a nice experience because Tony was not Pushy, but very knowledgeable and helpful.

Don't buy from this company. They have horrible customer service. Ordered furniture 3 mos ago and they kept telling me my order was missing one piece and they would delay the delivery. I finally went into the store and was told that they don't even deliver to my area, even though the salesperson assured me they did. I had to cancel my order and I will never due business with them again. Going to Living Spaces now.

Ashley furniture ask for sales rep Gigi. She was fabulous. She knew her products and how to get things done. She help me pick out a couch, purchase it,get everything I needed less than an hour and had a delivery date set up within two days! Her knowledge and professionalism was exceptional!

Do not trust their delivery dates, I have had mine pushed back multiple times for several months. I even looked online and they advertise delivery dates sooner than my newest delivery date for the same exact item. If you are okay spending thousands today for something that will take 6 months to come in then feel free. I would not have ordered if I had known how long it'd take.

Great store to visit. Very clean and easy to walk around. Sales girl Layla was not the reassuring type.

Amazing experience! Remy stayed late to make sure I had time to pick out all my items. She was incredibly knowledgeable and helpful. Highly recommend shopping here. I’ve been everywhere and nothing is in stock. Ashley has most items in stock and staff is experienced and knowledgeable so you don’t waste time picking out items that aren’t available. I’m very, very pleased with my experience. Thank you so so much, Remy!

Unfortunately there’s no way to give Ashley’s 0 stars. Completely disappointed. I spend 10k in furniture at the Santa Clarita store and what I got was un assembled stuff and sloppy delivery guys. I received a chair that came with 1 leg shorter than the others and I have received nothing but run around from the company about getting it fixed. I ordered a entertainment center where the delivery guys told me they would assemble once the tv stand arrived since it was back ordered. 2 weeks later they delivered stand and delivery guys did not assemble. Called back and they told me they would re schedule assembly for later date. ???? My 2 sons got beds delivered 1 was assembled the other they said was missing hardware. They left leaving everything behind I walked in store and they told me a tech would call me back I’m 72 hours to correct problem ???? Until I spoke to a manager they send the sloppy delivery team back out. I spent 10k at this store and have gotten nothing but run arounds. I will no longer be doing any business at any Ashley’s nor do I recommend anyone to go through this mess. Get your moneys worth elsewhere.

Today I needed a bed, and mattress. I needed it in at least 2 weeks. I was able to schedule a delivery for next week. The whole experience was very easy. The young lady who helped me was wonderful, easy to talk to. Great experience! Mary

Bought some furniture here, was made to believe the mattress pad was being thrown in for free, not true. Also, was not aware I had to pay for box springs for mattress. I have made many calls for a refund for these items since I did not except them when they came to the house. I had cancelled them before delivery. Anyway, I have gone around and round with them. The salesman has called twice but on a private number which I felt was very strange, kinda creepy. Today, I was back in touch with them since I never got refunded, they informed me that the mattress was on sale with the purchase of box springs on sale, it would have been nice had he explained this. The lady told me today he said he had, but he hadn’t. Also said he was throwing in a mattress pad for my queen bed that I purchased, but was charged $129.99 for it. It is clearly on my bill, but the gal said I was not charged for it. I feel the mattress sale should have been explained more clearly. I also do not want to spend $129.99 for a mattress pad! I have always liked Ashley’s but very unhappy with this experience. Be sure and look at you bill in black and white before you leave the store. Now they said if I don’t want the mattress box springs, I need to come to the store and pay an extra $400.00 for the mattress. I called back to talk to a manager, they put me on hold, then disconnected me. Called back and they didn’t answer my call. I am willing to except the box springs, but still don’t want to pay for mattress pad. They have to deliver for free since it was not explained and I already paid $200+ for delivery.

One of the salesman was forcing me to buy something that I didn’t want just because I sat on it and said it was comfortable lol Good thing I didn’t say I liked their bathroom. Or I would have a “new to me” toilet in the back of my truck. He also tried to rip me off with a $200 delivery fee smh.

Lots of selections maybe a tad high in price, but it looks like quality furniture. I'll let you know when I receive it.

Sales person was very patient as my husband decided on his recliner

To expensive for cheap furniture.

I spent more than 30 minutes waiting for the seller He gave me $100 more expensive price compare to online Finally thet matched the online price but forced me to keep the delivery of 59.99 I will never come back to the store. Never!!!

All of the furniture in the store was terribly constructed and almost everything had tacky faux finishes. This stuff will not last, Ikea's furnishings are definitely higher quality.

A couch in their showroom was priced at $1,799.99 and on their website it was priced at $1,099.99 with a deal of $989.99. When I talked to someone on the phone they said that the store make their own prices. Don't be a fool. This location is run by shady people.

I recently purchased a couch , coffee and end table, and a chair. The couch is 3 pieces. Middle section is a different color. I went into the store and spoke to Justin the Manager. ( Very unprofessional) Justin said since it’s been over 7 days they will not give me a refund or pick out a different couch. They will only send me out the same couch again. The couch took 17 weeks to get when the delivery was suppose to be 4 weeks. I want out of the couch and they say I’m locked into the couch now. I will never purchase from Ashley again. What every happened to satisfy the customer. Don’t think Justin has been heard of satisfying a customer.

John was exceptional in his time and very personable, knowledgeable and gave a great price. We are excited to get are new furniture. 😊

The help and accommodation was extremely professional and appreciated. We will definitely continue business at Ashley's

I love the selection of options available. However, I had a difficult time “seeing” the actual furniture I was looking for due to the amount of stuff that was available. The price was decent, but I know if I had searched around more, I would have been able to find something similar for less. The sales person was extremely friendly and didn’t “hound” me or hover.

Artur was the perfect amount of help yet not pushy. He was very helpful when asked questions and I would definitely recommend using him in the future.

Our sales associate was great. He gave us plenty of space to shop. He was there for questions and helpful advice.

Be careful when you buy a mattress protector there is a no return policy once they deliver it I do not recommend buying one from them because of the no return policy and of course they do not carry them in the store so you cannot even fill it or try it on your bed Be aware when they charge you $299 for mattress protector once you sign for it because they only do deliveries on that you’re stuck with it

Friendly service no pressure sales team and great sales

By far the worst experience I’ve ever had at any business. Specially unfortunate that this came from management. Two managers in store during time of visit and bad experience with both. It all started with confusion and unclarity of a deal the store had going on. Long story short the manager herself did not know what was included in the 14 package deal they had going on so she offered me something she thought was the deal. Obviously she had to honor what she said but she was upset she had mistakenly said something that wasn’t. Julie, sales manager made false accusations, argumentative, carelessly rude, unprofessional, disrespectful and more... feeling extremely uncomfortable I requested to get assisted by someone else. The nice very calm and understanding sales associate proceeded to involve the second manager in store but he refused to come out of his office. Claimed to be in a 2 hour conference call. All I wanted was to share the unpleasant conversation/ experience with Julie but didn’t care to hear it. Even after the sales associate shared what was going on multiple occasions, he refused to make himself available. I couldn’t believe their customer services. After being at the store for 4+ hours the second manager at the store never bothered. I’m still in disbelief on this experience, and the fact they dismissed (aside from sales associate) my concerns, management should be questionable. What a shame.

Salesperson kept comfortable distance giving us the opportunity to do our shopping at our leisure. Was able to answer all questions get us to the product we were looking for, was nice and friendly. Merchandise is of High Quality.

The Upsell you with an extended warranty and when you need to use it you can't get this company they use Protect All GBS Enterprises on the phone to help you. You can't even get your local Ashley Store to answer the phone. Almost I hour on hold with GBS, and Local Ashley Store says after 15 minutes you will be send to voicemail, which is what happened. I will never buy from this company again.

Remy was very helpful and was able to help me order the perfect dining set. She matched the price from the store add which made my purchase such a pleasant experience. Her customer service was next level awesome!

I truly cannot believe and handle this much of disrespectful and unprofessional manner which have been thrown on my face. I’ve just been truly humiliated by one of Ashley’s customer service representatives and will not stop until someone apologies for a deeply disrespectful manner which has messed with my mind. I have recently bought 2 identical pieces of table lamps from Ashley. They had some factory issues and could not be easily assembled and installed. So, I called Ashley and they sent out a technician which told us we need to return this to the store that we bought it from since the issue could not be resolved. I took the lamps to the store that I bought them from which is actually around an hour away from where we leave. They directed us to another store which was closer to our place, exactly where all this happened. Her name is Adler And from the very beginning that my wife and I entered the store she represented a truly careless and disrespectful behavior. Not only she neglected to guide us properly to get the issue resolved, but also, she started to give us short and irrelevant responses and picked up the phone and spoke over the phone while I was explaining the situation to her. She was gazing at me and laughing over the phone in a way I felt deeply humiliated. I truly don’t know what are their policies and criteria to hire people for their customer service or store representative, but me as a technician with years of experience exactly know how should someone behave and respond to the needs of a customer. How to guide them and show them the best and fastest way to problem solve their issues. We were standing right there while frustrated and waited to hear an appropriate response to get the pieces fixed and go back home, but were instead being told LEAVE, THERE IS NOTHING I CAN DO HERE, AND DO WHATEVER YOU WANT TO, while laughing. I need someone from Ashley to respond to this, is it the way that you treat your customers????!!! Also, tell us where exactly should we go to get the factory issue of the pieces fixed and end all this. It’s been two months already that we are dealing with this which could have been easily guided and resolved by a professional and responsible customer service!!!!!

Amanda Evans helped us today and she did an outstanding job!!!

The sales rep doesn’t know what she’s selling. She sold me a base board that was too high when I specifically said I didn’t want a high profile bed. My bed wasn’t assemble during delivery cuz of issues with damaged product and missing parts. There were 4 deliveries made in total. When my bed was finally assembled, my bed was too high! I need a ladder to get to bed! I complained to the store manager and I haven’t received a resolution to this issue. They keep saying they will call me back and it’s been 2 weeks nobody has returned my call. I bought my bedroom set first week of February. And it’s mid March and I still have not received any resolution to this problem.

Terrible service; rude employees; read the "one star" reviews.

Over priced

Our sales associate was very knowledgeable and very friendly. Would highly recommend to friends and family because of our great experience.

Practically empty of people, but tons of sale deals.

It wasn't that good They advertise products that they don't have

Good store to include on your list when you're comparing furniture.

Shop for over an hour went to pay and there system crashed, waited 30 minutes and the system crashed again

Made a purchase, then requested a full refund after dealing with the unprofessional and rude lady who's in charge of financing. (I think her name is Linda). My husband and I have a joint charge account with Ashley's furniture issued by Synchrony bank . After deciding on a purchase, the sales person walked me over to the financing person to assist with the purchase because i didn't have my Synchrony charge card with me. The finance lady asked me to provide 2 forms of identification before charging my purchase to the Synchrony account and I did. After she charged my credit card, I received a receipt from the credit card purchase and a invoice/ receipt from Ashley's. The credit card receipt had my name on it but the Ashley's invoice stated my husband's name at the top along with our home / delivery address. I didn't have a problem with it however the lady in financing told me in front other customers and employees, it looked like I was committing fraud and in a rude tone, told me to go have a seat because it was going to take a while because the Ashley's invoice had to be reprinted with my name at the top. She ended up processing my refund instead. It was a humiliating experience. Will never shop there again.

This store has messed up my parent’s furniture order and now is making them keep them and sell them on their own because they won’t take them back! We’ve started a case and we haven’t heard anything back from any department and it’s frustrating that an employee’s mistake is made out to be my parent’s fault! Very upset with their service. Not first time customers but definitely last. The manager was the person that told my mom to sell them herself. Very unprofessional and inappropriate. My parents are older and Spanish speakers, they understand and can speak English but this was handled incorrectly. I have been working on getting a case started and sending pictures of every single chair and I have yet to hear anything. They ordered regular dining room chairs and the employee input bar stools! Again had it been myself I would’ve noticed but their computers never work and they made my parent move around the store to different computers. My mother didn’t know she shouldn’t have accepted the furniture. The deliver person pretty much told her just to call.

Customer service amazing, pricey.

If there was a possible way to leave a -10 review I would! Its been 4 months since I ordered my couch and I have been given the run around about why it has not come, its always "Its on back order" what makes matters worse, a customer rep always gives me a new date and the managers PROMISE that it will be delivered and still nothing! We have had 5 delivery cancelations and its always either the evening before or the day of and thats if they even bother to call, twice I had to call and ask when the delivery truck would be in because they missed the time slot and then they let me know my furniture was not coming. My family went through, The ENTIRE holiday season with no Furniture. I would have canceled already but they kept stringing us along with lies and promises! DO NOT ORDER FROM THIS COMPANY! Please save yourself the heartache. I would have never thought ordering furniture could bring so much stress and heartache!

You order your item AND pay additional for delivery that arrives weeks later.

In-store service was less than average but shipping has been EXCEPTIONALLY TERRIBLE. 12/5: I made the purchase in-store and had expected delivery scheduled for 3+ weeks later on 12/28. (-0.5) 12/24: I got both a text and a call confirming my delivery for 12/28 and was told the time frame would be confirmed at a later time. 12/28: I still didn't have a time frame (-0.5). 7.00 am: I cleared my old bedroom furniture and made room for installation. 12.00 pm: No delivery and no communication so I decided to call Ashley furniture and according to the automated call my delivery is scheduled for Jan. 12, 2021. This had to be wrong so I tried to get in touch with an agent with no success. (-1) 12.15 pm: I started a chat on my Ashley's app and no one replied until 4.53 pm and given I wasn't online they closed the chat session within 7 minutes. (-1) I spent a WHOLE DAY (a day that I reserved for this delivery and affected my whole week) waiting for a delivery that never came and no one proactively or reactively said anything!!! 12/29: I called the store 5 times and finally got onto the waitlist to talk to an agent only to be on hold long enough to be redirected to leave a voice-mail instead. (-1) I started a chat again and got changed between agents a few times. The last agent finally addressed some of questions. (-0.5). Apparently part of my order was in back order. and won't be in the warehouse until January (-1) Remaining questions: When did they change my delivery date? Why was I not notified of the change? Why would they confirm my delivery date when they don't even have the order available? What kind of business are you running that lacks professionalism, communication, courtesy, and the slightest effort or concern for the customer?! I would give a -5 rating if I could

ordered a bedroom set and mattress on black Friday. they called 2 days before to confirm delivery. the day of delivery, I hear nothing. I call to inquire about an eta. they say it won't be delivered because they don't have the mattress in stock. WTH, you guys weren't going to call and say that. still waiting for it to get in stock and delivered. they promised a $100 giftcard which I still haven't received. at this point, delivery charges need to be refunded. not happy, go elsewhere for a smooth transaction and better CUSTOMER SERVICE.

The Customer Service at Ashley's furniture at Carl Boyer was Phenomenal and Great

A little expensive but decent stuff.

Tried to get an order fixed and told me to call cs. Smh

Seriously the worst place ever!! I don’t care what kind of discount you get it is not worth the headache or how many times you have to call to get your furniture. The sales people are such scammers when they tell you the delivery date. It’s just so they can get the sale and make their commission. I should have know when I walked in and saw sales people bickering with each other. We ordered our furniture Oct 10. It was promised to us by Nov 3. Finally received partial shipment mod Nov. still waiting on our desk and it is still no where to be found and are now saying we will get in Jan 3. Not worth the savings

Absolutely the worst experience I have ever had with a furniture store. Placed my order, had to wait almost a month due to the items being back order. Delivery date comes we went back and forward of how I wanted the items placed and set up, we finally agree & the delivery guys were going to start when One of them goes ma&'am this is not the one you order , they didn&'t even bother unwrapping the package I saw the color and saw that they were it, when ask what am I suppose to do now he said you have to call the store and follow up. kept getting transfer or hang up! Same day my husband goes back to the store to see what&'s going on, they tell him they&'re going to call no later than 11am next day to give a new delivery date explaining to him that those were exactly the ones we had order , and on top of that they told him that the delivery guys were supposed to built the items and take a picture which they didn&'t even unwrap. Next day comes still going back-and-forth on the phone getting transferred getting hanged up we finally went back to the store again and was told the delivery company was close so I had to wait another day , call back the next day just to find out that I have to wait another month to get it delivered . And keep in mind that I got rid of my old couch the night before the delivery just for this. Gets me frustrated now I have to spent Christmas and New Year&'s without couches family coming over no where to sit beside dining table. Thing is that why do I have to wait another month if those were my couches why can they just schedule a delivery sooner.

They don&'t even deserve 1 star. The furniture is of terrible cheap quality. But the customer service at this store is the WORST. All the sales people are lounging on the sofas when you walk in and don&'t even look up from their phones. Unfriendly, unhelpful and lazy sales people. No drive to sell...so sad. I regret buying furniture from them.

Worst shopping experience ever! These guys have delayed my delivery twice, it's been a couple months since I placed my order. Not once did they contact me to let me know that the expected delivery date had been changed. They never answer the phone either. Terrible business, take your money somewhere else.

I recently purchase a sofa recliner chair for my elderly parents. To my surprise I was never never informed of their return or exchange policy until it was too late. I mean what company has a ZERO return/exchange policy? And who doesn&'t make it abundantly clear that they have a ZERO return policy? Also a terrible experience trying to connect to a live person when calling to execute the purchase and when trying to reach someone with a heartbeat when exploring my return options. Not a happy customer at all!

This place is fucking horrible! My wife and I got our first apartment together and ordered a living room set from them back in September. TODAY is November 25 and we still have yet to receive anything! Customer service is no help, they will be quick to transfer you to the warehouse. The warehouse don&'t know what they re doing, so they transfer you to the store, and the store is just worried about getting a sale. It&'s a vicious circle of BS. Do yourself a favor and do not order anything from Ashley furniture. As you can tell, many others have had the same unfortunate problem with them.

Great customer service. Attentive, helpful, and not pushy. I was impressed with how involved the store manager was in attending to my needs and the needs of other customers.

Absolutely the worst customer service ever. Twice delivery dates for my furniture came and went with no delivery. No texts, no calls, no information whatsoever about my furniture, they just didn&'t show up. And then they rescheduled me for two weeks later. I wasted two days waiting for furniture that never came. Great place to shop if you don&'t ever plan on getting what you pay for. I got my money back. Absolutely awful.

Gigi was awesome! Quality and price of the furniture was good too!

AWFUL EXPERIENCE! Ordered our couches & was confirmed delivery on November 17 ( we ordered them a month before) with a bed set as well. They called us the DAY BEFORE saying only PART our couch set was ready but until the 24 & the other part the 31st. The bed set came broken as well, dont know how long that will take. Sad because i truly didnt expect horrible experience.

The worst store, deceptive, horrible customer service. Great when you first enter the door and when you are purchasing. Bought furniture for the entire house. If I was not careful, they would have added $1000 more to the total sales for insurance without asking our permission. After sales, delivery and follow up, horrible, horrible experience! Deliveries came delayed, staggard, and until now some are still not delivered. We&'re talking abt 2 mos since purchase. Delivery promises not followed. Contacting the customer service is a nightmare, rude agents, they hang up on you, you talk to the supervisor, they wont have any notation of previous calls and will not honor anything. You talk to the manager or escalation agent, futile, waste of time, they would hang up on you and will never get back. What a scam!!!! Better Business Bureau need to act on this scammer!

DO NOT EVER BUY FROM THIS COMPANY. If I could give zero I would but you have to give one so that what I&'ll provide. Worst Delivery Service - EVER. You get a delivery date, then you get a call that you never confirmed so they move your date, you call to confirm and you get another call that you didn&'t call so they move your date again. And, every time you call and ask for a manager, you get put on hold and get cut off.

I should have looked at these reviews before buying. All the negative reviews here, I have experienced myself. Truly a SCAM! We have bought furniture for the whole house. They are DECEPTIVE. First, check your receipt and computations. Had I not checked thoroughly, I would have been charged so much with hidden costs! They even put insurance/protection costs for the furniture without us knowing, worth $1000, imagine that! Glad I checked it right away. Also they will ask you to pay the tax and delivery charges upfront and will not allow you to put it on the approved credit with synchrony bank. On day of purchase, the saleslady confirmed to get our partial deliveries (dining, king size set, queen bed, entertainment center etc) on Sept 27 and the rest no later than Nov 4. Until now, we have not received the furniture that were supposed to be delivered on Nov 4 (dresser, sofa and loveseat). They dont know when the sofa is going to be delivered. We were promised partial delivery on Nov 14. We were given a lot of runarounds. The day before delivery someone called to confirm delivery for Nov 14 for at least the dresser and the loveseat, but when we spoke to another agent she said nothing is being delivered on Nov 14 but rather on Nov 29. This customer service agent transferred me to someone else (apparently another customer service agent) who will not give you an opportunity to talk). When I asked to escalate to her supervisor she hang up on me and never called back!!!! So nothing came on Nov 14 so I called customer service again and the agent said the dresser is the only one ready at the warehouse. The loveseat is not arriving till 11/26 at the whse and the sofa not arriving until 12/13. Totally shocked with these new delivery info! Too bad we are stuck with them, we could have ordered somewhere else had the saleslady not misled us or deceived us with delivery promises. Another thing too, I called the saleslady who was so sweet when we were first purchasing, to ask help in facilitating or expediting delivery. Told her we have visitors coming for an important occasion and we dont have sofa or love seat to use (as we had gotten rid of them in anticipation of the confirmed delivery date). She has been in a hurry mode now. She asked us to come in the store the next day because they were very busy at that time. So my husband and I went the next day as advised and found out it was her day off and the person who tried to assist was not too interested to assist us either. He even said, thats what other agents do-when there's a problem they ask their customers to come back on the day they are off, and they wont help anymore after purchase! No one there was interested in assisting us. So we told them we were going to buy some decorative items while there using the gift card the manager gave us. Of note, we cant even use it for any sale item! And they mark up their prices so much that you cant buy anything with a 100$ gift card! No one is interested to help at all, unless you are buying a huge purchase. Worst experience!! If there was zero rating, it would have been my choice! Beware of this scammer, deceitful furniture store and horrible customer service!

Ashley&'s is quick to lend you assistance in the purchase of products they sell, you can get swamped with sales reps as you walk in the door! But once you need their help with their insurance.... good luck getting that taken care of, they&'ll tell you to call someone else, miss inform you, and keep you on hold for more then 2hrs!!! No lie, I&'ve been trying to get my mattress takin care of and been going in circles with them! If you call the store, they&'ll put you on hold, if you call customer service, they tell you to call the store! Ashley&'s needs to fix this issue and they need to work on being as energetic to help you out as they are to sell you something! Think twice before buying from them, because the day you need your insurance you payed to work for you, you&'ll be working overtime to get it working for you!

Scam Scam Scam Yea that&'s what happened to us! Purchased living room and other home furniture. We were told our furniture would arrive in 3 weeks so ok. But NOPE one piece came 4 weeks later and the other few pieces were expected to arrive in next year. The sales rep knew our furniture was back ordered and also knew we were expecting it in 3 weeks!!! So if your buying from this store make sure you ask if it&'s on back order Unless you don&'t care about pieces arriving separately every few weeks. I mean who has storage to do that!! This store is a Scam and so are the employees. Head to Living Spaces if you want great customer service and HONESTY!!

This place absolutely is the worst when it comes to communication. I purchased a couch in June, and now In November and still have not received it. They tried delivering it 3 separate times, each time it was incomplete. I can't understand why they would attempt to deliver a product that's incomplete, when just two days prior they called to confirm a date and time. They reassured me it was a complete couch, but now 3 times still can't get it correct. Safe to say I canceled my order and will take my business elsewhere.

If I could have rated ZERO stars I would. Spent over 10,000 in furniture. Customer service has been horrible, two and a half months later and we are still waiting for our bed frame! Today was our fourth!!! Attempt to receive our furniture! They showed up but it was with a broken bed frame! Now we have to wait for another phone call (which in the past waited for and never received) to reschedule again! I&'ve called 3 times to get transferred to a supervisor and every time they get on the line the line mysteriously disconnected. I&'m over them! Please don&'t spend your money or time they are the worse!!!!

The visit to the store was nice but after purchasing our furniture and we purchased a lot, the shipping and receiving has been a nightmare. We payed for our furniture in August and we are still waiting on furniture to be delivered and its Nov. We have been told that it may even be December before we receive the rest of our stuff! I will NOT return to Ashley Furniture.

Ill never buy a bed there ever again. Bad experience there. Look out the the hidden costs

Always great service and knowledgeable staff

Predatory sales techniques. The “Manager’s Special” on a $600 table brought it down to $399! The pushy sales clerk tried to ring us up, but I wanted to think about it overnight. After googling the same exact table on Ashley home furniture’s website, I ordered it for $191. $191. Half of the “Manager’s Special”. These greedy vultures tried to rob me and my family by doubling the price of the table. I will never shop from this store again. And my table won’t be arriving until December. AWFUL EXPERIENCE.

TERRIBLE CUSTOMER SERVICE!!! NO COMMUNICATION!!!This place is honestly by far the worst furniture place experience I have ever had! I understand that with the pandemic things will be delayed, but they completely fail to communicate with you if things will be missing from your order! I bought a beautiful sectional from here, which was scheduled to be delivered on 10/5. Come delivery day, I was not told that the loveseat of my sectional was on backorder and that I will not be receiving. The delivery drivers had to notify me the day of and even asked me if someone called to let me know. They seem more apologetic then the damn people on the phone. So I call customer service to have the loveseat delivered, which they schedule me for on 10/22. Again!!! come delivery date, no one shows up!!! I have to call customer to find what the heck happened, guess what, the love seat is still on back order and no one can figure out why I was not contacted. This company has by far the worst communication when it comes to expensive and I mean expensive furniture pieces!!! if you want all your furniture delivered at once with good communication service then go someplace else. So unfortunate.

HORRIBLE CUSTOMER SERVICE after you buy something. These people will lie to you and give you the run around IF you can even get through to them on the phone. Don't even bother buying from them unless you know you are satisfied with your purchase from the get go otherwise you will be given the run around. Next time I will be taking my money elsewhere.

Would give this place 0 stars if I could. Customer service is extremely rude & doesn&'t even listen to you when you talk. They could care less about customer service, it&'s all about a sale for them. Bought a bed set for $3,000. Completely different stain than the one on display in the store. We were told we had 48 hours to return the furniture once delivered if we didn&'t like it, now they are refusing to do a return or exchange. They say it&'s against company policy & not allowed. The fact they were completely rude & told me it was my fault for choosing something I didn&'t like made it even worse. Never again will I purchase from Ashley&'s. Do not buy anything from here. You will regret it.

Awful costumer service! They lie straight to your face and try to cover up what they did wrong!!!! DO NOT BUY FROM HERE! Completely awful We bought a tv stand that was suppose to come in LAST Tuesday. They said the reason they didn&'t show up was &"because there was a gate they couldn&'t get through&" where we love there is no gate at all. When we called costumer service everyone tried to cover the tracks of the people who basically left without even trying to find out house. From &"they said it was 30 min away&" to &"they said there was a gate.&" They couldn&'t keep their lies straight at all. We called again they said the furniture would be coming on Friday. Friday came and they said &"never mind it will be here Saturday.&" When it arrived of Saturday I witnessed with my own eyes them accidentally breaking it. When I told them it&'s broken, they said oh try calling again. I then proceeded to tell them I witnessed them accidentally break it and they lied to my face and said &"uh no a screw fell out, but let me see what I can do.&" In conclusion this store is awful, never buying from here again. Took 4 calls just to get something that was supposed to be delivered on a Tuesday then changes to a Saturday. They lie straight to your face, just awful I do not recommend buying here at all. It was completely ridiculous!

So I order a set of coffee table in May, I got my order 1 month later and it was damage.I called Ashley's customer service and was told I was getting a replacement and I haven't received anything.I have called multiple times to there customer service line and no luck no one calls me back I have left multiple messages and still nothing this is so frustrating its been 2 months since order this item and i just have it in a box waiting!

BEWARE!! Hard to get a hold of once you make a purchase. Horrible delivery service and on top of that deceptive. If I could give them a zero star I would. Had my husband sign an order for a delivery that they did not give us an opportunity to inspect because they said they were running late. On top of that they left a couple of unopened boxes and those items were damaged as well. I called them about 1 minute after they left and text photos to delivery person and they said all they could do is give me the number to their corporate. They intentionally deceived us and did a horrible job of putting the furniture together. Ashley Furniture knows they have a bad track record with delivery service and do not act in good faith with contracting these types of delivery companies. Check out photos on Yelp. They left screws sticking out!!

BEWARE!! Hard to get a hold of once you make a purchase. Horrible delivery service and on top of that deceptive. If I could give them a zero star I would. Had my husband sign an order for a delivery that they did not give us an opportunity to inspect because they said they were running late. On top of that they left a couple of unopened boxes and those items were damaged as well. I called them about 1 minute after they left and text photos to delivery person and they said all they could do is give me the number to their corporate. They intentionally deceived us and did a horrible job of putting the furniture together. Ashley Furniture knows they have a bad track record with delivery service and do not act in good faith with contracting these types of delivery companies.

I'd give this place a zero-star rating if that was an option. My parents bought a couch from this Ashley's store last year. First, they delivered the wrong-color couch to my parents' place. When my parents called to find out what could be done, they were informed that they would have to buy a more expensive piece of furniture AND pay for shipping the couch back to the store. The company made the mistake and wanted my parents to pay for it. Now, a year later, the couch has lost all its support and has become extremely uncomfortable. What a way to run a business, Ashley's Homestore.

(Translated by Google) Very good quality furniture, regular prices and excellent service. (Original) Muy buena calidad en sus muebles, precios regulares y excelente atención.

Waited almost 1 month and didn’t get nothing

You get what you pay for; FYI, if you move, you void the warranty. Beware.

Very helpful answered all are questions

Dominic was a great sales associate! Was warm and welcoming. Answered all of my questions and concerns regarding my potential purchase, and the manager Christopher was just as great. They are part of the reason we said yes to the sale. I would recommend Ashley furniture to anyone .

Excellent customer service by Amanda Uncapher and store manager Christopher Baker!

I went to Ashley furniture to get some new couches and other furniture and Mary helped me with everything. She let me do my browsing around and was quick to help when I needed it. Thank you Mary!!

poor customer serviice, they also jack up the price and pretend they give you 50% off. the price online is way cheaper for exact same product.they should improve customer service specially when you need their help and assistance after buying a lot of furnitures to them.

Purchased complete living room on Aug. 9. We were told everything not available until Sept 19. But Ashley still deposited our check immediately. Never received any updates. Finally called customer service on Sept 17. A recording told us our delivery was confirmed for Sept.19. Truck shows up and all they have for us are lamps, tables, etc. No sofa or loveseat - which are really all we wanted. Driver calls the warehouse and tells us they are on back order until Oct. 6. No one knows why. Tried to call local store in a Santa Clarita to see what they know. But no one ever answers. Called them 10 times. Called customer service 12 times. No one ever answers. Pure phone runaround hell. Still not sure if we'll get our sofa and loveseat on Oct 6. No one can confirm. Just a horrible customer experience.

Horrible, horrible, horrible experience at this Ashleys. This rating stems from the product I purchased to the VERY poor customer service. I have notes tracking my whole experience with this store. Within 2 weeks of purchasing a table sold by Ashleys it was ruined. The store manager called me after I went into the store and after that phone call I understood why others rated this store bad also. The manager was very rude and didnt seem to care.I STRONGLY SUGGEST trying other stores in the area. Living spaces, Bobs anywhere else is much better.Btw my table is still developing bubbles and scratches to this day. A complete waste of my money.

very clean, neat, kind.

Salesman was extremely friendly and helpful. Very patient and helped us to get what we wanted. However, we were told in the store that our delivery date for the new furniture would be Sept. 25th. As that date approached I looked at the receipt and noticed the delivery date was actually October 17. Given that I had made arrangements for our old furniture to be picked up prior to delivery of the new, I called the store to find out why the delivery date was so much later than what I was told. Only to then be told that pieces were on back order and the new delivery date would be later in October than even what was written on my receipt. This is absolutely unacceptable customer service. Last time I buy from Ashley.

There store staff have no customer service skills horrible along with horrible customer service on there 800 number 1.5 hours on hold to return an item bought online

Fast process after you decide what u want

This was beyond the worst customer experience I ever had. I ordered bar stools in June, we received them and saw they were too tall for our counter so we went to store to see about an exchange. They were incredibly rude. Were told to call main number. Took over a month to get a call. Were told they would start the exchange process. I have called about ten times, left messages and no one calls back. Finally got a hold of someone after 3 months of waiting and they stayed case was closed due to no customer response. That was a blatant lie. They have 2 contact numbers and we were Never called about a delivery. Very convenient Ashley furniture!! Said they would reopen case. I will never purchase from here ever again.

Tony was an absolutely fantastic salesman. He didn’t push nor “vulture” the situation. He gave us information and allowed us to make a decision. He was very knowledgeable about the product on the floor. Well worth the drive from the antelope valley. Great job you guys!

Excellent Service - Prompt attention by Sales Associate - This is at Golden Valley store at Santa Clarita. Price negotiated at mutual consent and good deal.Keep it up.

My salesman, Dominic, constantly went the extra mile for me. Whether moving furniture or accessories around so that I can make informed decision. Dominic is awesome to work with, and he always makes you feel that you’re a priority through the sales process! Thank you again, Dominic, for making my shopping experience a pleasant one! Karin Moore

From the 1st time walking into the store to the last (3 times total), our experience with the Ashley Home Store was a total nightmare!! Nothing about it was easy or professional.

I wish we could have seen the reviews on this location before any purchase we made. By far the worst experience purchasing furniture. I understand that with COVID, many processes changed. It was very unfortunate that we got excited for furniture that we expected to come a month ago just to come find out it was canceled because it took so long to get delivered..... lol they cancel there own orders apparently

I will NEVER purchase from Ashley Homestore again! Ever. I placed an order for a reclining sofa set in July and was told that it would be delivered end of August. Two days before my delivery date, I get a call stating that my new delivery date is scheduled for the end of September. I ask for a refund on shipping charges plus compensation because I had already gotten rid of my old sofas in order to make room for the new ones (they only called me two days before delivery) and we now have nowhere to sit until the end of September! I asked for a refund for my shipping charges and they submitted a case number and was promised a call within 72 hours to give me a resolution. Well, 72 hours later, I had not received a call so I called to follow up, only for them to tell me that I had a NEW delivery date in October!!! After speaking to Justin, their manager, over the phone, he apologized and agreed to refund me the shipping charges, a small credit PLUS $200 in a gift card on my close to $4K order that I paid in full. He asked me to go into the store because it would be the fastest way to get paperwork processed and he could hand me the gift cards at the same time. When I arrived, he did not honor what he promised over the phone and only made me waste my time by going into the store! I cancelled my order and will be taking my business elsewhere!! They can forget about me purchasing my farmhouse dining table too!! Horrendous, horrendous experience!!!

I will NEVER purchase from Ashley Homestore again! Ever. I placed an order for a reclining sofa set in July and was told that it would be delivered end of August. Two days before my delivery date, I get a call stating that my new delivery date is scheduled for the end of September. I ask for a refund on shipping charges plus compensation because I had already gotten rid of my old sofas in order to make room for the new ones (they only called me two days before delivery) and we now have nowhere to sit until the end of September! I asked for a refund for my shipping charges and they submitted a case number and was promised a call within 72 hours. Well, 72 hours later, I had not received a call so I called to follow up, only for them to tell me that I had a NEW delivery date in October!!! After speaking to Justin, their manager, over the phone, he apologized and agreed to refund me the shipping charges, a small credit PLUS $200 in a gift card on my close to $4K order that I paid in full. He asked me to go into the store because it would be the fastest way to get paperwork processed and he could hand me the gift cards at the same time. When I arrived, he did not honor what he promised over the phone and only made me waste my time by going into the store! I cancelled my order and will be taking my business elsewhere!! They can forget about me purchasing my farmhouse dining table too!! Horrendous, horrendous experience!!!

Id give them zero stars of I could. We initially got a good price on the electric recliner sofa and electric recliner chair. Then were where told it could not be delivered for a full month. Just before the delivery date we got a call that the delivery had been rescheduled. This happened 2 more times. After many phone calls and being lied to, we were promised some remuneration. This came in the form of Ashley “gift cards” for about half of the originally promised amount. First we were told the cards had been mailed. Never received anything by mail. Then we were told that we had to go to the store to pick them up. Not likely to ever buy anything there again so, these cards are useless. It’s hard to believe that whatever we bought would be delivered anyway. After 2 ½ months the electric recliner sofa and electric recliner chair arrived! Guess what? The power supply for the electric recliner sofa was not shipped with the sofa! After more calls to corporate, being lied to, being hung up on, told “that’s not our department I’ll transfer you” and then disconnected, we finally got confirmation of the power supply shipment. It took another 10 days to get it. Rather than wait another 3 months for their “tech” to come install it we did ourselves. Let me tell you, it wasn’t rocket science. In my opinion Ashley Furniture is just a 1950’s furniture operation with a new coat of paint. They had our money and where making interest on it while we had no furniture for 3 months. Misinformation and lies all the way around. Will never buy from them again. Beware, they are really nice until they get your money.

Quick and easy great service by knowledgeable sales staff

During the pandemic I ordered a table set from Ashley&'s Furniture. Many parts came damagedTheir customer service is the worst. You wait you get transferred you get hung up on. You leave a message and nobody gets back to you after 3 weeks . When you call back you get transferred and transferred and hung up on and sent to the back of the line. Do Not go to Ashley&'s . your fait might be like mine

Had a great buying a new recliner. Diana did a great job helping us.

This is a review for Ashley&'s online store:We ordered a sofa at the beginning of the month (August 3rd) and paid the extra $90 for white glove delivery service with a delivery date of August 24th. In the order confirmation email it stated that the day before someone will call to confirm your delivery date so I waited and no call. Checking the tracking online though revealed it still would be delivered the 24th sometime between 845 and 1245. This morning I took off work so that I&'d be home in expectation of this sofa. Every once in awhile I&'d refresh the tracking to check where the delivery guys were at. Nothing. They completely skipped over my number and I just thought maybe they&'d get to us later. Eventually our status changed from &"out for delivery&" to &"unable to start&". After a call with customer service I found out that our item was actually backordered and now our expected date is September 16! I understand there are delays. I&'m not upset about that. I&'m upset, because we had absolutely no communication regarding our order. Customer service said they were unable to contact us but I verified my phone number so I have no idea who they attempted to call. Next time I&'d rather order furniture from somewhere else where I know I&'ll have better communication about when it will come.

My fiance and loved the selection. Our sales representative Gigi was amazing helping us find the perfect living room set within our budget. Great experience.

DON'T BUY LEATHER FURNITURE HERE. Just over six years ago, I spent the extra money for what I was told was a genuine leather couch/sofa from Ashley's. My thinking was that leather would last WAY longer than cloth or even "bonded" leather. I was so wrong! Ashley's claims the seating area (cushion tops) and arm rest tops are real leather. What they don't tell you is that the genuine leather is layered/blended on top of a non-leather backing. Turns out the thickness of the true leather is VERT thin and wears out very quickly - revealing the solid brown rubbery backing. On top of it all, of course the couch is now discontinued and no replacement cushions can be exchanged and/or purchased. Don't be fooled. They still have furniture in their store with the same type of "genuine leather" but in different styles. Ashley's selling techniques are very misleading - stating the material is genuine leather, when it truly isn't. Very deceiving. Beware!

They allow fraudulent purchases to be made and then act like they are going to help you with the problem but don't. The manager was available but didn't even introduce himself to help with the situation. Avoid at all costs and/or go to a different location.

If I could give this company lower than 1 Star, I would. I purchased a chest of drawers, dresser & bed from this location on 6/7. The salesman was very nice and helpful. The furniture was delivered a few days later. The delivery team was friendly enough, until it was time to leave, the lead guy shoved the phone in my face, told me to hurry up and sign bc he was late to his next delivery. I was caught off guard, signed, and they left. I inspected the furniture, and every piece was damaged. Damage that you can clearly see, caused by the delivery team and just the poor construction of the furniture. There were scratches, dings & chips on all pieces, 1 drawer wouldn&'t even open, another drawer fell completely out of the chest when opened, another drawer had a hole in the bottom. I immediately drove to the store (I arrived less than 30 minutes after the delivery team left my home) and spoke to the salesman, who&'s response was, &"Well, you should have inspected it.&" I went to customer service in the store (I will say, Ebonie is the only person in the store who attempted to help me whatsoever), spoke to the manager, Justin, and told him I wanted to return the items and get a full refund. He argued with me that they do not accept returns, even after I showed him the contract I signed that states, very clearly, that customers have up to 72 hours to request a return/exchange. He tried to tell me that contract is only for online purchases. I showed and texted him pictures of all of the damage and his exact words were, &"Yeah, I know exactly what delivery team this was, we&'ve had a lot of problems with them.&" He assured me he would do everything he could to expedite the process of going through Customer Care. I started the process to open a case with Customer Care (their &"customer service&" dept) and was told that a technician had to be sent to my house, record the damage, then that would get the ball rolling to get the return/refund. A week later, the technician (who was great) came out, took pictures of everything, and told me I was in for a fight. He said this happens ALL the time, reaffirmed for me my right to a return per the contract and sent me a copy of his report. I spent over 100+ hours on the phone and on hold with Customer Care, spoke to 15 different people, to FINALLY be told a month later, that my return was scheduled. I called 2 days before to confirm the pickup, for them to tell me that it was an exchange, and that my case was filed incorrectly, as an exchange, not a return. The Escalation Team finally got involved. The next almost month was full of every person I spoke to telling me everything was an error in the system, communication issues between departments, errors caused by other people, or that it was the store&'s responsibility to resolve, while the store continued to tell me it was Customer Care who handles these issues. I went into the store several times, the manager was rude and refused to help me. I FINALLY got this garbage picked up a few days ago, and got my refund 2 days ago. Let me be clear, Ashley HomeStore has the ABSOLUTE WORST customer service I have ever encountered. The second their product is delivered, they lose any feigned interest in you as a customer. Only after I told the Escalation Team that I would be taking legal action did anything happen to resolve this issue, and even then, it took another 2 weeks. In total, it took almost 2 months to process a return and my refund. DO NOT, UNDER ANY CIRCUMSTANCES, BUY ANYTHING FRIM THIS COMPANY.

They have a lot of great furniture options. They have bedroom and dining sets made with great quality. You can get it in real wood or get it for cheaper with engineered wood. They had a couch here with the largest ottoman I have ever seen. The only thing I didn&'t like was how you&'re greeted by a worker and the worker leads you to the pieces in the category you want to see. So, for instance, I wanted to see dressers and nightstands so I had to follow a lady to every night stand and dresser option they had rather than browse myself. I felt forced to come to a conclusion right away before moving on to see the next piece. I couldn&'t come to any conclusion without seeing everything first. And, the prices weren&'t obvious or shown up front. The worker would look at the back of the sign and then punch numbers into her phone and then give me a quote. Dressers are priced without the mirror. Most of the options were in the thousands. There were a couple of options that were under $1,000. The worker also tried to cut me a deal if I purchased today. I felt like I was at a car sales place. The furniture pieces are all on the larger/bulkier side so it isn&'t great if you&'re trying to furnish a small or tight apartment.

BUYER BEWARE! Worst customer service!!! We made our purchase in early June with an expected delivery date of late July. They gave us a call to let us know it would take another week for our order to arrive which was fine. What wasn’t fine was the fact that we had to call to confirm the appointment *just in case* to be told our delivery had been moved by another week. Nobody called to inform us of that and it is the night before the second promised delivery date and it has been almost two months since we spent almost $2k here. When we called customer service, we were put on hold when we asked to speak to a supervisor about the situation and hung up on three different times after 30+ minutes on hold waiting for someone to help us. This company and this location specifically should be humiliated by the awful customer service and treatment we have received. Even if they somehow manage to deliver a couch to us this decade, I will NEVER buy from this company again.

BUYER BEWARE! Worst customer service!!! We made our purchase in early June with an expected delivery date of late July. They gave us a call to let us know it would take another week for our order to arrive which was fine. What wasn't fine was the fact that we had to call to confirm the appointment *just in case* to be told our delivery had been moved by another week. Nobody called to inform us of that and it is the night before the second promised delivery date and it has been almost two months since we spent almost $2k here. When we called customer service, we were put on hold when we asked to speak to a supervisor about the situation and hung up on three different times after 30+ minutes on hold waiting for someone to help us. This company and this location specifically should be humiliated by the awful customer service and treatment we have received. Even if they somehow manage to deliver a couch to us this decade, I will NEVER buy from this company again.

Tony assisted us with our purchase and he was great. We found what we were looking for at great deals.

Absolute horror show! Run away from this store, there is absolutely no customer service. Any phone number called takes you to the same recording that goes to voice mail after 15 min and then hangs up. The instant messaging on the web site fails ever time I have tried to use it. I had bought a mattress and sales person told me it would be delivered on a certain date but when the day came no call nothing. I looked at the receipt and the delivery date was a month later than promised. Who waits a month for a mattress? I finally revived it (one of their in house models) and it is the most uncomfortable bed I have ever slept in. Now I am trying to contact Ashley about returning it and I guess no one works there. Do not shop here!

The zipper on my brand new couch came apart only after a month. I've been trying to call to get it repaired and no one answers. It's still under the manufacture warranty, but how can get it repaired if no one answers? I've also tried calling the extended warranty to file a claim and no one answers there as well. I've left several messages and no one is returning any of my calls. I'm feeling very frustrated and I will never shop or recommend Ashley's Furniture to anyone. DON'T SHOP AT ASHLEY'S FURNITURE!!!! They just want to sell and convince you to get the extended warranty, but fail to provide the service if something goes wrong.

We visited the Santa Clarita location. We had previously purchased two bedroom sets, at the same location, approximately 10 years ago. The quality of the furniture is great. On this current visit, Remy and Bobby were great. The staff was very helpful. No one was pushy. I’d recommend this place to anyone looking to purchase new or upgrade their furniture.

Purchased a coffee table and two end tables. Very reasonable price and like the way they look in the family room. Unfortunately the delivery truck had a flat tire so my 12:00-4:00 window turned into an 8:00 Delivery. But the drivers were apologetic and professional. Just purchased a nightstand and dresser. Dominic was extremely nice and friendly. He and his manager worked to get me a great price. I am very happy with my purchase.

Why wouldn't anyone answer the phone? I just don't understand! I am calling regarding a furniture delivery but they just don't answer. I have been trying to call them for the past three days, but they never answer. Very unprofessional and poor customer service.

We were looking for a sectional couch and wandered into Ashley Furniture just for a look see and get an idea of different styles there were to choose from. Dominic was our salesperson and from start to finish he was spectacular. He showed us all the various choices without any pressure, he had all the answers to our questions. We picked a couch that we both liked and Dominic explained what our choices were and how fast we could get the couch delivered to us. I would recommend Ashley Furniture to everyone and make sure you ask for Dominic he will make guide you the process stress free...

This is the worst company to contact for warranty service! I had a rep out to attempt to fix my bed because it squeaks and crackles all the time and it's new. The guy said it was my box spring and I bought a new one and it's still doing it. I've been calling for about a month, leaving voicemails(they say they will call back within 24/48 hours and no return call) attempting to chat online but I was told that I can't due to buying the items in a store. I'm so disgusted with this issue and will definitely NEVER buy from here again!

Good

Good quality, fair prices. They let you shop.

They are quick to sell you something. But if there is a problem it never gets fixed. Horrible customer service. Sales managers lie to your face. Trying to get a defective love seat and chair returned and refunded for over 5 months. This after two technicians attempted to repair them. Go anywhere else!!

Initially, we went to another furniture store around the corner from Ashley's. Sadly, our time there was short lived. Not only, did no one on the floor come to welcome us, the prices on couches did not meet the value. However, as soon as we walked into Ashley's Home Furniture Store, we were welcomed by Ela, who updated us on the stores COVID-19 instructions, the current sales, as well as said she would be available for all questions or concerns we may have. She directed us in the way to go to look at living room items and was readily accessible and available to all our questions. She was kind, respectful, and really made sure we got the best value. We walked out content and with an entire living room and dinning room set. Thank you Ela of Ashley's!

The sales representative was very polite and helpful. The experience was very satisfying and speedy.

I absolutely love this store. They have THE best range of good looking furniture and I always want to redecorate my entire house when I go there. 🤣 Prices are decent on most furniture but their accessories are way too expensive. Go to Home Goods for “add-ons”. (Note to Ashley - lower your prices on accessories and you would have more people add-on to their main purchase.) Radwa is a great sales rep there. She knows her stuff and is willing to work with you on price matching to online etc. All in all it’s a great place to find inspiration for your home and pick up great furniture! 👍

Great experience. Fast and friendly transaction. Great customer service as well.

I visited Ashley's Santa Clarita location, and I received atrocious customer service. The sells person that "helped" me not remotely greet me w/ a hello. She asked if I had an appointment, I said no, and she asked for my name. No hello. No how can I help you. And nothing remotely close to a smile nor friendly disposition. She finally asked "What are you looking for?" After telling her, she told me to just walk around b/c the accent chairs were all over the store. I finally found the one I wanted. She then told me to follow her, and she had me fill out an online form. She then quoted me the price. It was much higher than I wanted to spend b/c shipping and assembly were added on. She said we charge for both and left me with the unmistakable impression that I had to pay for shipping and assembly. As I declined the purchase and walked away, she hurriedly walk behind me and said she is willing to remove the shipping, etc. I knew, at that point, that it must be optional. But I was in no mood to haggle nor continue to tolerate her disposition. I then bought that same chair online and didn't pay for assembly. That was $49 less than what she quoted me. But the online order has been horrible. Ashley authorized my card and then charged it. Then, they refunded it b:c the "couldn't" ship the Degas Accent chair. Then, they charged my card a/b a week later. Apparently it has been shipped, but I haven't received an email notice at all. I only know a/b the charges and refund b/c my credit card company told me. And I get card alerts. It is impossible to get anyone on the phone. So at this point, I have paid for a chair that may or may not be on its way. What a horrible experience.

I received my desk with broken drawers and parts.No one from their customer service is responding. Called them many times, they put you on hold and hang up.Left voice messages, no response! Went to their store, was told you have to call to the customer service number!! Send emails no luck. Contacted via Facebook messenger, a virtual assistant said they will replace the item without giving and confirmation number or info.Don&'t shop from them!!!

We came into Ashley's home store today to purchase a bed frame for our guest room and a homework desk for the kids. Justin helped us out he was very nice and helpful he made sure we got everything we needed at very good price.

Staff tried to help. Store had lots of furniture, but not what I was looking for. In the end, I was told to order my product on line.

👍

Designs are old and not in trend, costumer service not good

Very Courteous and Patient with you.Thank you

Lala was very helpful. I am very happy with the service that she has provided me.

This review is for Ashley Furniture Homestore online. I decided to purchase online as the Santa Clarita store was appointment only. I decided to update and purchase new bedroom furniture, (bed and dresser), after staring at my dark, depressing, furniture for 2 weeks while bedridden with Covid 19. Think it actually made me sicker. Anyhow, I recovered and after a few weeks decided to buy new light and bright furniture that was scheduled to be delivered today May 30th. So yesterday, I decided to donate my bed and mattress to make room for my new bed that was supposed to come today. As the people drove off with my bed and mattress yesterday, I received a voice message from Ashley&'s delivery stating that my new bed was on backorder and was now going to come June 13 instead of tomorrow, May 30th! WTF! I just donated my bed! Not only that, I just recovered from Covid 19, and now have no bed to sleep on. You got to be kidding me!So I called the number back and it took 2.5 hours on hold to finally speak to someone. I spoke to a supervisor, (Kaliah M. from Home Customer Care Dept), from their corporate office in Florida, and told her that this is unacceptable. How do you call the afternoon on the day before your bed is supposed to be delivered and tell me now it&'s 3 weeks delayed on backorder. I chose this bed because it was available and could be delivered on May 30th. What am I supposed to sleep on now? I just recovered from Covid 19 and was longing for some good rest. I let her know that this is unethical and immoral business practice and if I would have known 3 weeks ago when I ordered the bed that it was on backorder, I wouldn&'t have ordered it at all. Sooo not right.The supervisor said she would leave a note for delivery to expedite. YEA, OK. After about 5 more minutes of letting them know how shady their business is, I knew I was not going to get anywhere. Ashley&'s does not care about their customers or making things right. So here we are, my wife and I, and my 1 year old, sleeping on the couch for the next 3 weeks. Do yourself a favor, don&'t buy from Ashleys Furniture Homestore. They will screw you over and have no problem doing it. They know if you cancel, it will prolong your furniture search, and in our case, prolong not having a bed. They will bait you in with a 0 percent finance, make a sale, and tell you that the furniture is available when it&'s really not. And they know by the time they tell you it&'s delayed or backordered, it won&'t be worth your time and effort to cancel and buy elsewhere. Do not do business with them!

We had AMAZING customer service from the second we entered the store till when we left. First this guy with a long beard was very sweet and funny and helpful I didn't get his name but he was cool. Then Sophie was really sweet also she kept offering help and was being very nice. But since she got busy helping another couple Tony helped me with my order and he was very patient and nice also, I wasn't able to purchase a couch with my card as I was having problems with the bank getting my money he was patient with me, I told him I had to come back and he was very understanding as well as the guy with the beard they were both really sweet, patient, and understanding. Anyway when I came back to pay for my couch 2 days later one of the managers, that greeted us at the entrance was cool he also helped us with a discount, I wish I got his name. Till FINALLY the guy who helped us at the end DOMINIQUE had Amazing customer service, kept us laughing and helped us out a lot. He has a laugh like Kat Williams which is cool. He's gotta be the most funny guy for sure. We pretty much became friends lol He was also able to help us get our furniture sooner than expected. Everyone there has been really nice to us. We loved it and we are definitely coming back for a table hopefully Dominique will be our guy to help us with that. I highly recommend this store for anyone who's trying to get good furniture. They have an amazing selection of furniture. 10/10 for sure. Can't wait to receive our furniture soon.

I just bought a dinning room set and 32 days later the wood is breaking. I call them and they said it has to go thru inspections first instead of just replacing my two chairs I send them pictures and they still want to send the technician first. I mean it was to soon so I told them I wanted the chair new but they didn’t want to. I mean I would understand It it was some months but really 32 days and the thing is breaking. Then costumer services was horrible I even told them I had another delivery for Friday for the same collection and that I was so mad that I was thinking of canceling the order that she actually said really fast I can cancel it right now but in a rude tone. Like really instead of working with a long time customer you just get all rude and don’t care about the company loosing costumers and a sale wow I was really surprised. I am still thinking of canceling the order and taking my money somewhere else With better quality and better costumer service. I am so mad that I am spending so much money for something it’s breaking in the first month basically.

They delivered only half of my sons bedroom set. They said some pieces were broken and they would come back in a few days to deliver the rest. Now we can’t get a hold of anyone on their customer service line and their chat bot is completely useless. There was no call from the deliver team saying they won’t be coming and it’s been over a week since when we were scheduled to get everything.

In February of this year, I purchased a queen mattress, foundation, and a panel bed... Clay Brown was the sales person who helped me that day... He was very helpful, informative, and understood what exactly I want... He helped me find what exactly wanted, based on my budget... He was too kind to spend the time explaining about the different type of wood, and showing me the best products... At the end, he gave a big discount and helped me buy what I needed and liked... I waited over a month to post this review, just to make sure I am satisfy with the items I have purchased... A big thanks to Clay, also the general manager who approved the discounts... I am absolutely satisfy with the customer service, and my purchases 🙂

Associates harass you too much and try to force you to make a purchase that might not be exactly what you want. Also alot of trigiration like trying to sale you something that's USED at a NEW price

Dominik was very helpful and he made purchasing the chair easy. Great work!

Go see Dominic, you won't regret it

Just moved in to a new house and wife wanted new bed. They delivered the mattress and the bed frame but no box spring the mattress sits on. Wife called and customer service said it was an oversight and they will ship on asap. It has been two weeks and still don't have the bed together. This is why I always prefer to deal with a mom and pop business or family owned. They tend to care more about the customer. I would not recommend Ashley furniture.

The deals are amazing! Diana was very helpful and has fantastic service skills. The smile on her face is very warm and welcoming.

***BUYER BEWARE*** STAY AWAY FROM ASHLEY FURNITURE. They don't even deserve 1 Star! We purchased a coffee table and floor lamp from the Ashley Store in Santa Clarita CA. Delivery was on Mon. March 2, 2020. The coffee table had a small knick on it which I pointed out to the delivery guy. I said I can't accept this and he just painted over it and said he'd have Ashley send a technician out to see whether or not it could be repaired. That hasn't happened yet. It is now Fri. Mar. 6th. At the same time the coffee table was delivered they also delivered the large floor lamp. They left this huge box on the floor of my living room. I asked the delivery guy (as he was rushing out) if he was going to put it together and he said "No we don't do that. It's considered an accessory," and he left. I called the Ashley store and told them we were never told this by the salesperson Angie when we bought it. The receipt shows we were charged $89 for "delivery and setup." Ha! They said they wouldn't send anyone out to put it together. We are elderly and this lamp is huge! So we paid our handyman $65 to come over to put it together. Well he opened the box and we noticed the base of the marble lamp was cracked all the way across and it looked as if someone glued it back together. I immediately called the store and they said WE WOULD have to lug this 6ft long heavy box back to the store for an exchange. What?! Are you kidding me?! I said we can't bring this back to the store. It's too heavy and won't fit in my car. I was asked to text them pictures which I did right away. I received by text and over the phone confirmation of receipt of the pics. I was told it would take 72 HOURS to resolve the issue. Resolve what issue? Ashley delivered a broken lamp to us! They need to pick it up and bring us a new one. I also texted pictures to Angie the salesperson. Yesterday after 72 hrs I called again and now they're saying they never got any pics! They have no record of it. Unbelievable! I sent pics to two different people the same day they delivered it. Even got confirmation. Their customer service is absolutely horrible. Angie told me she'd have her manager Chris call me the next day. He never called. When I called and talked to him he was so rude and downright mean to me. I told him we would hire someone to drop the lamp off right in front on their showroom floor and request a refund. He said "Go ahead" and just brushed me off. At NO time did he even apologize. This was a huge ordeal. Taking hours of time and inconvenience. As of the writing of this review and OVER 100 hrs. we have not heard ANYTHING from them. No call.. NOTHING! Trying to call someone in customer service or their corporate office is a joke. You can't reach anyone. The store just doesn't care. After all of this stress and aggravation we don't even want a replacement lamp. We just want our money back. But I'm reading all the bad reviews and it doesn't sound like a refund is going to happen anytime soon... especially if you've paid cash. We also plan on reporting them Attorney General, the Better Business Bureau, anyone we can. We have bought a lot of furniture from Ashley over the years and we've never had any problem. I never thought to read all the Yelp reviews before our recent purchase and now I know why they have a ONE STAR rating. WE WILL NEVER BUY FROM THEM AGAIN nor recommend them to our friends and family. **STAY AWAY..FAR AWAY FROM THIS FURNITURE COMPANY**

My partner and I went to Ashley Furniture in Canton Country, late last night to just look for an area rug. We were greeted by several employees, however Dominic was who helped us the most. He really helped us out, got us an amazing deal, and was very communicative. We wound up getting more than just the rug because we couldn’t resist the floor prices! On top of it, he made the experience pleasant and even fun! The manager there was also very professional, and helped us understand shipping methods and delivery and sorted out some bumps in the road. We will definitely be heading back to work with Dominic again in the future, and will be coming to Ashley furniture for home needs! Love it!

Very helpful people but not pushy Very nice experience

great customer service! Clarence is da man!

If you&'re someone who actually reads Reviews and takes into consideration other people&'s experiences then I strongly urge you to reconsider your purchase with Ashley Furniture; their furniture is poorly made and their customer service is simply awful. You take possession of ANY furniture there and ANYTHING happens after delivery, good luck! It could be months before it&'s &"fixed,&"unlikely to be replaced and NEVER refunded! Purchased a $1600 dining room table and had it delivered 12/21. On 12/25 it was sat at for the FIRST time and a guest indicated a screw had fallen from the chair. Upon closer inspection, we realized the hole the screw had come from was stripped. Called Ashley to explain (12/28) and simply request exchange of chair and they advised &"since we took possession of furniture we would have to go through A warranty process;&" which meant I had to schedule an appointment for a technician to come out to my home. 2 weeks later (which was the first available apt on 1/14) technician writes in report issue can be &"FIXED&" with bigger screws. Please note, I began checking all my chairs Prior to this appointment, since at this point I am concerned. 3 of my 4 chairs have screws falling out of them. So I call Ashley to explain that I am upset that they are going to FIX my brand new dining room table set and I simply request an exchange. (Why we are fixing something brand new, I have no idea) also, the foam padding under one of the seat covers is rolling and technician did request they replace that chair. Fast forward.... 3 calls to Ashley, Santa Clarita; 2 calls to Ashley Corporate, 2 more unreturned phone calls by Ashley Corporate, 1 request for exchange I filed, that was never sent, and 1 very rude supposed manager of Escalated Relations (Stephanie Velasquez) phone call later (5 hours of time) I still have to wait and go through the &"warranty process&" and I&'m still waiting on the LARGER SCREWS the technician requested to fix my furniture from his visit on 1/14. Today is (2/5). oh, but luckily she&'s putting a rush on it. Whew! At this point, I have no idea when my chairs are getting &"fixed&" and the other side of the spindles are now weakening from the other side consistently hanging down out of the hole. Also, the integrity of my chairs are in question as there&'s nothing holding the back and front legs together. Legs are getting scratched and I&'m not at all sure when I&'m getting the chair that was requested to be replaced, actually replaced.According to the absolutely say all and be all of Ashley, Stephanie, there&'s absolutely no option for a refund. So don&'t even bother asking that....Not to put too fine a point on this, but let&'s mention that the foam padding is incredibly cheap, sags and doesn&'t rise after you sit on it and cHairs Would likely break if somebody sneezed on them too hard. Just saying. UPDATE 2/20. Our set is officially falling apart. We just received &"screws&" in the mail to &"FIX&" our set. We&'ve decided to dispute this charge with our credit card company; However, Ashley would want us to schedule a technician to come out to our home at this point, to repair. We have decided to wait to see if the credit card company will refund our money. This has turned into a catastrophe!!!! See new photos!!!

I’ve always had such a great experience at this location of Ashley’s furniture. They always strive to give the best customer service even if you’re buying something as simple as a throw pillow. And it always amazes me how they can work with you from a cost perspective for those of us that don’t really have a lot to spend but need to furnish our house. Thank you for always treating me and my family so very well and this is why we have been a return customer over and over again.

I went to Ashley’s for a new sectional. I let Angie Gracey know what I was looking for and the general style. She brought us over to several that fit my idea and then gave us time and space to browse. She checked in on us, and after listening to my feedback, showed me a few more options. We ended up finding the perfect fit. Angie was such a ray of sunshine, and was wonderful to work with - so much so that I made sure to get her card and will make sure she gets my sales going forward. She made my first trip to Ashley’s a great one. Thank you!

My daughter and I went to Ashley furniture in Santa Clarita for a bed. We had an amazing salesman! Ned was kind and helpful and very knowledgeable. We ended up buying an entire houseful of furniture! We highly recommend Ashley Furniture and if you live in SCV... GO SEE NED!!

Hi had a wonderful experience. The associate was very helpful and not pressuring. Sh also made helpful suggestions.

I had a great experience at the Ashley store. The sales rep was very helpful and got my order prepared quickly. I almost cancelled my order due to shipping. I picked a delivery date and was told they would call to confirm a time. The system was completely automated and did not allow you to give a preference in time. I don’t know anyone that can set aside an entire day to wait for a mattress. I was given a 4 hour window that did not work for my schedule. When I called customer service, they basically could do nothing about the window I was assigned except change it for another day where I was also unable to pick a time. The best they could do was give me an estimate of when the truck will arrive. I’m so disappointed. I’m never shopping here again.

We had a great experience, Ela Kalam worked with us and was very helpful. We were very pleased