Ashley Store Stockton, CA

Keith helped us out pick the perfect sofa bed for our guest room. He is super friendly and provides excellent service!

I had a fantastic purchasing experience with Kali in Stockton, CA. She was patient and knowledgeable while we looked at all the possibilities and we came up with the best fit for my home. I am very happy with my purchase.

Clean store, nice staff, lots of inventory. I wasn’t happy to come home and find the items were nearly $300 cheaper online. I immediately contacted support.

Very fast and convenient from the sales team to the delivery team

It took way longer than it should have to purchase our items. They called me back after we left the store and asked me to come back because they forgot to have me sign in some places. We just had the delivery done yesterday which was very smooth but we were missing an item. Turns out the Stockton store never put it on the invoice. I don’t even know if I want to go back and repurchase it because the delivery is in Reno, NV.

Customer service was amazing as you walk through the door and pay and up until you receive the items… The couches are comfortable feel nice but arrived damage one came with a noticeable stain out the box and one had a rip i paid extra for the warranty and it took them a week+ and a bunch of calls and emails pictures to get them to finally schedule a technician. I spent $3900 and it was a hassle to even get a hold of anyone and the store couldn’t do nothing had to be all through Ashley online and a call center with the worst audio. Don’t buy the warranty

The Sales person, Kieth was extremely courteous, helpful and very accommodating. The best customer service and willingness to assist us in our decision to furnish our living room.

Bobby at Ashley’s was very pleasant, professional and knowledgeable. The delivery workers were also professional and set up our couches beautifully

The employees were great knowledgeable and very helpful. I will recommend Ashley's to everyone.

I am happy to shop at Ashley Trinity Parkway with their good service specially the sale man whose name Kieth.

Agent went above and beyond with regards to customer service

I had excellent service as soon as I entered the storeroom. After I had chosen my furniture, I was given a good name of a removal service. The furniture was delivered within the window and done very efficiently. I was very satisfied.

Great but did have an issue with one of the drawers not closing properly hoping to get it fixed.

Worst customer service I’ve ever dealt with ordered a closet organizer and it was put on back order and when it did come in it was the wrong item! When I called thinking this is an easy fix they said a specialist had to review my case and I wouldn’t hear anything for 3-5 business days. I explained I wasn’t happy with this response since I’d already waited and they said it’s all they can offer. I was denied being able to talk to a supervisor, I was denied a refund till the 3-5 business days, I was denied the correct item with a hold on my credit card until I returned the wrong item, finally I was offered I return the wrong item then receive a refund which I denied bc at this point I’m doubtful I’ll get a refund. Ashley’s blaming the distributor as to why they can’t help me! There distributors is there problem not the customers! As of right now there is zero resolution on a 450 dollar purchase!

Sales person was very helpfull. We purchased $3000 of furniture. All was well until they delivered a damaged coffee table. The Store would not help get it replaced and had nothing to say about it... Ashley sent a Tech to look at damage and he said it needed to be replaced. Ashley did not approve of his opinion and wanted to send another Tech to look at damage and I said No to their game. This stores reply was that there was nothing they could do. And they did exactly that, Nothing. Remember this was a Newly delivered table. So be careful when buying from this store or any Ashleys. If damage items arrive on truck , Do not accept and tell deliver to take back.

Must say 5 purchases in 5 years. Quality mid but let’s talk about the scam of warranty, the none willingness to get to a manager from associates and no discounts refunds or warranty coverage on a covered product which they should explain limited warranty better instead of bullshit add ons for sales. Brand new bed frame not covered had to repurchase toe board no discount no refund no support. Installers couldn’t take old footboard from bed frame their very ninety accommodating. We don’t even have a truck. Last purchase I’ll try BOBS , LIVING SPACES , FURNITURE PROS , IKEA DONT buy Ashley’s. Three bed frames , a kitchen table and one couch later I’ll never pay ease again they’ve failed the customer yet again. We work hard for our money.

Amazing service

Worst furniture ever made

Bader was very friendly. He explained the details of the product. He listened to me and what I wanted and he did not try to pressure me to buy what I didn't want. His professional job makes me want to shop there again.

I had great service from the worker,he found discounts for me and was very personable Stockton location thank you Bobby Lee Peggy Segarini

Bobby Lee was awesome and very knowledgeable regarding Ashley products! We were able to get everything we needed in one visit! We even picked up an extra mattress for a great deal. The manager was very helpful with explaining the dog friendly and easy wash options for sofa/ chairs. We will definitely be back to furnish the next bedroom. Thank you!

Bobby was very helpful, very kind and went above and beyond to help me get the couches we wanted. He's patient and shows you alternatives for what your looking for inwill continue to look and ask for Bobby if I ever need any help at bobs furniture.

The sales person was very helpful. He listened to me and didn’t try to push me into what he thought

My experience at Ashley’s Home Store in Stockton was exceptional. Bobby T. was my salesperson, and he was very patient and helpful throughout the entire process. Overall, the staff was extremely friendly and professional. The Ashley Customer Care team ensured that the items were delivered on the scheduled date and followed up to make sure I was completely satisfied with the furniture. They addressed all my concerns promptly. I am extremely happy with the service I received and will definitely return to purchase more furniture at Ashley, Stockton.

Very nice people, easy to work with, and respectful

My purchase was quick and easy and I was so happy that I found something that i’ve been looking for

Stevie was absolutely incredible! Her insight and knowledge of the furniture pieces we were looking at made our decision to purchase from Ashley that much easier. Would highly recommend her to anybody looking to furnish their home!

The young lady we worked with was knowledgeable and helped with our order. Quick and painless with no pressure to buy.

Went in to purchase an item that happened to be the last one available, so I had to take the display. No big deal I’m sure the quality of it was good. However, it was huge and heavy and no one was available to put in my vehicle. Sales person said it was a liability to cross the door. He told me to bring my own people to carry it out to my car…. I am 5‘4“ with a baby unable to lift so I walked out without making the purchase and went to Bob’s next-door where they gave me free shipping to my home.

Our Salesperson was Bobby..very informative and helpful!

I am new to the Stockton area haven't met many people both salesman at 10904 Trinity Parkway Stockton store greeted me with a big warm smile and great customer service. I definitely return to shop more with thanks and appreciation. Plus they even liked my hat. Satisfied

Bobby was helpful and patient while waiting for my wife to make a decision. The store was clean inviting.

Go see Bobby for all of your purchases, great customer service and will help negotiate a better price with the manager, even if the answer was NO at least you took the time to try, Bobby understands the value in customer service. Thank you Bobby for putting in the effort for us.

Bob was amazing! Prices Were great

Good customer service, helpful and they don’t pressure you they help you and give good discount.

We had spent several weeks looking at furniture at various stores. We went to another Ashley store. We explained we were not quite ready to place the order but wanted to pick out what we wanted. We made a deal with the salesperson and said we would be in to place the order in about 3 weeks. We went back and were not treated kindly. We left and decided to give Ashley at Trinity parkway a chance. Jennicka was great. She treated us warmly and showed us how to read the sales tags. She then said to look around and she would check back with us. She was extremely helpful. We explained that we had been to another Ashley store and did not like the treatment. One of our problems was with the mattresses. We were not comfortable with the mattress at the original store. Jennicka provided 2 mattresses that fit our needs. She explained the differences and we chose the one we wanted. Once we had completed our cart Jennicka brought in Dan to go over the deal. We were pleased with the bottom line and agreed to return in 2 days to pay and set up delivery. Everything went so smoothly. Thank you to Jennicka and Dan.

Well this place was simply amazing from when we walked in the door and immediately greeted by Bobby the most cutest wonderful old man you could meet helping with all our needs to the manager Danny let me tell he knows his stuff and his customer service is a whole nother level he helped with everything, literally and held great conversation worked with us on all of our decisions and was so patient we def will be recommending and be coming back when we need more house hold things thanks again Danny and Bobby you guys went above and beyond the standard

Bob was excellent sales person and got the sofa that I wanted. He's a keeper.

We were shopping for chairs at Ashley furniture in Stockton. The store is very well run. It is beautiful & the staff is excellent. We purchased 2 quality accent chairs for a great price! The manager, Dan, was generous, professional & courteous. We will be back to Ashley Furniture in Stockton in the future. Dan & Judy Phillips.

Bader is a great customer service representative who advised best options according to our budget and offered great discount. Manager is very helpful in expediting delivery per my needs. Admin lady is awesome to coordinate delivery. Wonderful experience 10 stars

Keith was wonderful, I found what i wanted, can't wait to enjoy my new couch.

The assistant that helped me was so helpful so kind and very informative. I had a good time talking to her. She needs a raise. She’s a good employee.

Great store great customer service Danny I think who was the store manager was totally awesome five star experience, my wife and I were being very picky in particular about what we wanted and Danny hooked it up!!!!

Good selection and an easy and quick transaction. Bobby was patient and terrific

Such nice and helpful ppl .

Jennika went above and beyond to assure my items could be delivered in a specific time frame. Helpful. Not pushy. Highly recommend!!

Jeremy Flores was a very helpful and knowledgeable salesman. The whole transaction was fast and painless.

I had excellent sales person. Her name is Stevie. She's been helping me since March. What a blessing she's a kid a keeper, sweeti

I was so amazed of the service I got from the Manager, and Bobby Lee. They went above and beyond. I recommend this company for anyone who is looking for furniture. They have everything I was looking for and then some. Thank you for all your help.

I was assisted by an extremely polite gentleman who handled my transaction quickly and efficiently. Bobby answered all my questions knowledgeably and acted very professionally.

The Salesmen was friendly , and glad to help me , he did a good job , I am happy , thank you ,

Syier was our sales rep and he was amazing. He went above and beyond to help us find a table and a fair price. He was welcoming and friendly. Because of him I will definitely be back.

We had a guy named Bobby Tlllery help us look for table and chairs. He was very helpful. He didn’t try to talk us into anything. Showed us everything they had in the store that we was looking for.

Great customer service. Bader was helpful and patient with helping me help my mother find the perfect table and chairs for her new home! We had already been looking online and a few other stores, but the customer service and Memorial Day sale was a success!

Simple and easy, Jay help out so much! Prices were fair as well. Came into buy one item, left with few addition items for a good deal! Go see Jay - store manger

This was a wonderful visit at the Ashley store in Stockton. Jennicka greeted us with a warm welcome as we entered the store. I explained I was looking for a full size bed. After reviewing several beds, Jennicka helped us find a bed that would fit our needs. We rceived Great customer service today. We also received a wonderful greeting from each staff member as we passed by. Thank you Jennicka for all your help today Have a great Holiday weekend

Bobby was very friendly and made my family and I’s experience at Ashely’s a great one. He was helpful and answered all our questions.

The people was very nice,and helpful I consider myself buying more furniture from Ashley again.

It was a great experience. The staff were very helpful.

Kevin was amazing . Took very good care of us during our selection and purchase experience .

Bobbie Lee!!! Bobbie Lee!!! Just ask for Bobbie Lee!!! Best service and very responsive. Came in. He showed us the best seller along with different other options. Went home thought about it and made the purchase happened over the phone the next following day. Smooth transaction. Delivery was on time. Couldn't be happier. We've also purchased from Ashley before.

Ordered couch from Ashley and delivery arrived at my house. The people delivering it didn't speak English but were able to communicate to me that the couch wouldn't fit in my desired room through the door. So they left with the couch and I received a call from Ashley about 15 min later and they said one option was to cancel the order and I asked how much will I be refunded? They said they couldn't see that information. I said okay refund me please. A few days later I got an email saying I was still being charged for the delivery fee. I called customer service and they said there is nothing we can do. So they are charging $107 for a couch I never got delivered. I would shop elsewhere if at all possible. I will never spend money with them again.

Jeremy was a great help. My wife and I went to 4 stores in Stockton looking for a bedroom set. I appreciated that he asked us what we wanted and stuck to showing us what we wanted. He gave us our pricing in store with a discount but didn’t try and tell us we needed to buy the furniture right there and then to lock in discount. He was not pushy at all. Being able to call and purchase the furniture we liked later in the day after visiting other stores was convenient too. Way higher quality furniture then some of the other stores we visited in Stockton.

Everyone at Ashley’s very nice, professional and helpful to us in choosing the our furniture. I highly recommend Ashley’s they have a very good selection & the prices are not exorbitant..

Staff funny and pleasant. Easy to buy

We bought a new bed frameand dresser set. The bed frame keeps breakint. We did not get the 600$ warranty. But less then a year after buying it keeps breakint. I have to sleep in my guest bed. How is this ok!?!?!?

My Salesman Keith at the 8mile Ashley location was very polite and knowledgeable of his products and was able to find us a couch and recliner that fit our budget

I had a good shopping experience. Keith & jay helped me out a lot and was very friendly.

Are sales associate Jeremy was great. He was very helpful able to show us what we wanted. Did not try and sell us something different then what we wanted. The problem was with delivery. There was problems with the company they use to process credit cards. In the store when we left everything was fixed after running the card a number of times. Are delivery was set in four days. I waited all day no furniture. Texted Jeremy he said he would check, he finally got back with me. Told me corporate had canceled delivery do to no payment. The new delivery date was a week later. We went with out living room furniture for 10 days. I had no phone call from Ashley about there being a payment issue. Frustrating

I had an AMAZING experience!! Everyone was super helpful and friendly and the salesman Keith was the best!!!

The service was wonderful. The representative was professional, friendly and knowledgeable. There was no pressure to find something. We were allowed to look on our own and find the representative if we had questions or needed help. We definitely come again!

My FIRST ever experince at Ashley. Purchased 2 bedroom lamps. CAN'T said how they'll look in bedroom because they're will be delivered in 7-10 days. Sale lady, Steve excellent, helpful, professional. She informed that store policy IS ITEMS NOT REFUNDABLE OR EXCHANGABLE. I'm hoping these lamps $99/lamp meet my needs. If they do or not () I'LL NEVER SHOP AT ASHLEY AGAIN (I'm stuck,) Of course, I'LL INFORM MY FRIENDS, TOO.

Jeremy was very helpful and professional. We are enjoying our items we bought. Thanks .

Thank you Ashley. I hope delivery goes well.

Loved our whole buying experience and the quick delivery. Our couch came w a stain on it and Ashley made an appt immediately to come back and fix or replace it. Comfiest couches ever.

Really helpful workers. Jeremy helped us the whole way and made us feel comfortable will be coming back

Easy purchase. Great customer service.

Jeremy was awesome and patient thank you for the help

Had a great experience at Ashley’s Furniture in Stockton. Kevin was very knowledgeable and very helpful. Very nice and personable. Understood exactly what I needed. Thanks Kevin.

Instructions were for different products, received incorrect parts, and final product is cheap. I would not recommend Ashley to my worst enemy. Customer service was nice.

The sales people were friendly and knowledgeable. I felt no pressure to make an immediate decision. I am looking forward to the delivery of my TV stand tomorrow.😊

Friendly staff eager to assist and help you find what you are looking for. Kudos to Stevie for all your assistance.

Picking items and paying was the easy part been struggling to get my orders for 3 days going on 4 now. At first I scheduled to pick up my items at the lathrop outlet but it wasn’t ready . Then got them scheduled for delivery for today. Not delivered been waiting all day. Called twice and was told they don’t have a time but that it’ll be believed by 6pm. It’s 8pm and I called now being told it won’t be delivered till March 20th 8 days from today and 10days from when I was originally supposed to pick them up. I don’t understand how it’s so hard to get something picked up or delivered if they have it in stock. If your purchasing something from Ashely’s hopefully you don’t need it anytime soon and can wait awhile.

Julyssa Lopez and the store manager, Beast were very good to work with.They displayed unbelievable patience and great personalities while researching and explaining every step of our purchase. No need to shop any other furniture stores. They are the best in this area by far. Thanks for all your help. We will be back.

Very pleasant and helpful

I had a great experience! Especially with the employee that helped me. It was great talking to him and I really appreciated his help

Bobby Tilley was amazing. He did a very good job. Was helpful, allowed us to look and not feel crowded, but was there when we had questions. Pleasure to deal with. Thanks again Bobby!!

I had a fantastic experience shopping at Ashley Furniture! From the moment I walked in, Kevin was friendly, welcoming, and eager to help without being pushy. They took the time to understand what I was looking for and helped me find the perfect pieces for my home. The showroom was well-organized, making it easy to browse, and the variety of options was impressive. Overall, I highly recommend Ashley Furniture for anyone looking for beautiful, high-quality furniture and great customer service. I’ll definitely be back for future purchases!

Helpful and friendly staff and beautiful displays.

Good selection, staff was helpful and personable. Other stores offered free delivery where Ashley did not but price made up for it

I had a great experience met all my expectations on what I was purchasing. The trusted advisor (Stevie) I had was very professional, she knew her line of work, great personality and definitely patient with my whole process of purchasing and a new customer of Ashley's financing. Thank you for all that you do and does not go unnoticed. Will be back very soon. I want everyone to see this post from management to the executive level. Stevie is one of a kind. B.Gonzales Stockton.

Bobby was awesome, he worked well with us to get our awesome new couch

I came in here looking for a futon, which they have online but don’t sell in stores, my salesman Bobby Lee helped me find a substitute in a sleeper loveseat, which is more expensive but it was another option I was looking at. Bobby was incredibly helpful and kind, and assisted me very proficiently. Today I was suppose to pick up my couch at the warehouse in Lathrop. I had a little issue with pickup and had to call Bobby, he helped me even though he wasn’t at work yet. Definitely seek him out if you’re looking for new furniture!!

Customer service was excellent. I had a great experience with my salesman Kevin. He was very professional and very courteous.

Bobby T helped us out with finding bedroom and living room furniture. He was kind, helpful, patience, and made sure we were satisfied. I would return to Ashley just for Bobby.

Very friendly and able to work the best price great experience

I wa extremely happy with the attention and advise i got from the sales representative, jennika, while purchasing my floor lamp. I will ask for her again when visiting the ashley showroom here in stockton.

Jeremy F. Was great! Great customer service!

I bought a Sofa and love seat along with cushions They promised me that it’s of high quality foam but just incase if it starts to sag we within a year we will replace the cushions. Within 6-8 months it started to sag, I called and called no one was there to answer. I went over to the store and complained about it they were so sorry and scheduled a time that they will come check and get the replacement delivered. I waited and waited, called left messages, no body bother to call back to reschedule it. I still have that sagging sofa which I’m trying to get rid of but no one is ready to take it. Very disappointing.. Now I buy from anywhere, like Wayfair, or Bob’s or even Amazon but not from Ashley’s.

This was my second major purchase from Ashley. Yulissa assisted me both times. She really listens to your ideas and vision for your home, and works with your space limitations and style preferences. I was very happy over time with my first preferences, in terms if comfort and functionality, which is why I went back!

Very pleasant experience with a friendly staff.

Bobby was so sweet and helpful. Very patient with us, walked around with us while we looked at everything. Definitely recommend going to Bobby!

Bobby is a phenomenal salesman. He is very kind, knowledgeable, and patient. He listened to the descriptions of our specific requirements for the bed frame and mattress we were looking to buy. He showed us exact matches, then similar matches, then affordably priced matches. He shared his expertise and opinion, but it was never forced or unwarranted. We left out of Ashley with everything we were looking for and Bobby made sure to get us the best deals and discounts. I had a really amazing shopping experience. I highly recommend shopping with Bobby!

We loved our experience with B ! Top tier deals and customer service.

Bobby is amazing and kind. Great service.

This was my second purchase from Ashley Home Furniture. I am very pleased with the whole experience both times. The salesperson was friendly. The showroom was easy to maneuver with my walker. I bought an oversized arm chair for my living room. Love the chair - can't wait to get it delivered. The whole experience was handled professionally by everyone in the sales area. Ashley is a business I will always do business with. Thank you Ashley for being a company I look forward to doing business with again.

Another exceptional experience at Ashley.. Advisor Bobby Lee is an awesome sales person. He listens, very patient and easy to work with. I purchased a sectional last week and decided to upgrade to a better quality sectional, more comfortable for my back. Huge thanks to Advisor Ken, he is very knowledgeable, they both made my visit easy, no rushing, just making sure the customer was satisfied. All the team at that store has always been very professional, awesome greetings when you walk in. Thanks Ashley!! Happy Customer!!

Stevie was awesome, very easy to work with and very helpful. ALMOST everything has arrived on time. Kenneth however was extremely rude when I called about a bookshelf being shipped to an address I did not live at yet, and he laughed, said "I don't have time for this" and hung up. The in store customer service was horrendous. They wanted me to PAY 2 TIMES FOR AN ITEM THEY SENT TOO EARLY. I had to get in contact with their cooperate division just to solve the issue. TL DR. Stevie is awesome, Kenneth is pathetic

Bobby Tillery is the man, very knowledgeable, very patient, his been in the industry for 20+ years!!!

At the store everything was good but the next day i needed to talk to the store and the phone number is not to the store and had a lot of trouble and so far I still do not have my question answered

Sad

Jeremy Flores and the Manger were so nice and friendly to me they took their time to help me I recommend this place to everyone thank you so much will 100% make another purchase 😉

After searching various stores, we were able be to find a counter dining set that works. Thank you for your help even though the product hasn’t been delivered yet, Bobbi Lee was helpful towards possible future sales.

Great service From Tavis! I appreciate the customer service and the knowledge that he knew about the future

I was very excited about getting my couches and dining room table and was first told that she would have them delivered by December 9th my son and I also let her know I would need them ASAP because I’m hosting a Christmas Party just later to find out that a piece of furniture was pushing out the date of arrival so now will receive everything after Christmas I pray I get them before the 26th or I can’t host my party 😢😔🙏🏻

B. Lee was a great sales rep at Ashley Furniture in Stockton. Thank you for the easy and quick purchase!! Will definitely shop there again!!!

Bobby is the guy! He had amazing customer service and sold us some great couches for a great price definitely recommend doing business with him.

Thank you Jennicka and team at the Stockton CA branch for the awesome customer service and for making our living room look amazing! TT

My experience at Ashley Furniture store was very wonderful the sales rep was very nice and friendly and talked about everything all my concerns will shop again maybe if the price is getting lower.

Our Sales Person Stevie did a wonderful job. We were happy with the service we received.

We had a very good experience at Ashley. We had not intended to buy that day, but they had exactly what we wanted at a fair price. We saw no reason to continue shopping. Our sales person Julyssa was very knowledgeable, patient and did not pressure us.

Had to cancel our bed. Been waiting a month and a half. So very upset.

Keith was very pleasant and the transaction was easy to do my only concern is the right color of the item was selected.

Stevie was awesome we came in and knew we needed a table for our new house for Thanksgiving and she made it happen we are getting it 2 weeks before deff going back she was super friendly and made it a good experience in and out… go and ask for her

Stevie was very helpful. I have purchased from Ashley before and was very satisfied with their customer service and products.

It’s a nice couch but it had splinters on the arm rest/back rest. It was also missing the feet and when I was setting it up I realized a lot of the nails or long staples as the rep called them were sticking out. when I tried to get a refund I was denied and was sent to various departments were eventually I was told they will not refund me. So now I’m stuck with a $900 couch that my kids can’t use because I’m worried they will get pocked again.

Delivery people were very courteous and professional. Took very good care of furniture and were very cautious on the premises. I would recommend them for delivery and set up again.

We like the staff at this location. Very nice furniture! We hope that all warranty and insurance will come through. Overall we liked the store and the staff.

Excellent product and phenomenal customer service. I highly recommend.

We have shopped and purchased Ashley twice in the last 5 years. Very pleased with the service we received in store from our sales person and extremely pleased with the delivery and crew. Would ship this store again

Posted this message below and Ashley wrote back a month ago on the review for me to email them to work things out and did not reply to either of my emails. -Everyone that works at Ashley is great but buying the insurance plan on our furniture was a bad idea. Says it covers pet fluid accidents but since they don’t see a stain they would not cover. I don’t recommend buying their insurance. Was a waste of $500

Very friendly and helpful

Sofas took longer to arrive than we were told. Had partial delivery 2 weeks before.

My visit was pleasant everuone at store so friendly and well knowledgeable about Product that they are selling 👍

Bobby Lee (B) was very helpful and a pleasure to do business with.

Julyssa was the absolute best, she new what I was thinking & we got it all ordered.

Bobby, Keneth, and Tevin were amazing 10 out of 10 customers serving

I came in with my husband and Julissa was our sales associate! She is the best asset to Ashley for sure! She answered all my questions gave me the best options and made my purchase a walk in the part! Definitely comping back!

Shopping with Bobby was a pleasure He was helpful and professional as well all the staff.

I had great experience with Ashley furniture personal. Keith was super helpful ans supporting. The lady's and the manager wer assisting and helping me to get the best deal. Also today the delivery gentleman went out of there way and took the time to explain and take measurement in my house so I can have the appropriate furniture in my leaving room. Thank you all, ones I'm finish paying this I will definitely be back.🤩😀

Absolutely the worst experience ever!!! Get your furniture elsewhere if you can!! It took a month to get a dinning room table. The delivery team missed 3 delivery dates, no call, no show. I had sold my dinning room table and chairs, waiting for this table and it did not show. I went multiple times to the stockton location to have it resolved, but delivery was still missed. Finally it was delivered after I said I would cancel the order. This was the worst experience ever, the team didn't even seem to care about the fact that my family did not have a table to eat on. Will not be coming back. (Update: table was finally delivered, it was scartched on delivery, they need to send a technician in a few days to repair)

My experience today 9/28 was amazing Keneth the store manager was amazing. I came in because I saw a Kitler 2-Piece Sectional with Chaise online for 450 but it was out stock online and the store had it but it was 1200 out the door after taxes and Jan who was the sales associate who was helping me checked to see if there was anything to be done but was told that’s an online price only. I left but came back in and asked to speak to the manager and that’s when I met Keneth and explained my situation and he did some research and was able to make it happen.

What an amazing experience I had here especially with the great help of Bobby Tillery.

Kenneth help me with my purchase today! His smile brightened up our day and his first class service is very appreciated.

Bobby did a great job today! He was friendly and helped us find the best deal that met our needs.

I have been purchasing furniture from this Ashley home store for the past three years now my second time buying a bedroom set for my son and now with Kenneth Wilson hands down the best to go to honest and a amazing personality i will be back soon 😊

Too pricey

We had a great experience when we went to purchase a mattress for our home. Stevie was so helpful with our purchase. And really, the whole mattress sales team. We were made to feel very welcome. Thank you for all your help!

We had a great time time with the sales team especially Kenneth. Thanks for the great work you do especially making your customers feel welcome. Give him a raise. Thanks.

We just had a wonderful experience at the Ashley‘s furniture store in Stockton. Bobby was our “trusted advisor” and he did an amazing job. He was very knowledgeable and answered all our questions without being in the least bit pushy. We were able to buy the perfect recliner and get it all set up for delivery in the next few days. Can’t wait to start reclining!

The Ashley showroom is bright and spacious. Furnitures have a good number of selections. There was a bedside table with phone outlets which is really cool to have. If it was available in the store, I would have bought it right there and then. Keith, the store associate, was very welcoming and answered all our questions. He understood when we told him we could not buy anything since we’re just visiting.

Bobby had amazing customer service. Made my shopping experience very enjoyable. Such a valued employee that definitely contributes to an environment that prioritizes customer service. Worthy of more than 5 stars.

Sales Manager Kenneth Wilson was friendly, knowledgeable and helpful!! He helped us find the perfect recliner at a competitive price. He coordinated with the Lathrop warehouse to arrange our pickup date!! He went the extra mile, with a professional approach!! We recommend Kenneth Wilson and ASHLEY furniture to anyone who needs to purchase furniture.

It was a great experience and fantastic treatment at Stockton Ashley! Kenneth and Julyssa were both amazing!

The representative Bobby did a great job showing us around the store and helping us pick out affordable furniture! Overall great experience.

Came in to Ashleys looking for a bed frame & mattress. Kenneth and Keith were able to answer my questions and narrow down my options. Both were very helpful and made the purchasing process very easy. Great customer service.

We had a wonderful experience with the sales lady Jan and will be back again !

Mohammed was helpful !!!

Customer service was excellent! They were very helpful in showing me all my options. The process to get financed and pay took longer than expected.

Bobby is an absolute gem!! Very kind and courteous and gave us the best customer service. He was so funny and made us feel so comfortable. He greated us like we've known each other for years. Overall 10/10 experience.

Mohamed had great customer service and was knowledgeable about the furniture I was interested in he made the visit very nice and saved me a lot of money

Came in with family looking for a new couch and coffee table. Bobby was nothing short of exceptional. He's extremely personable and didn't make us feel rushed what so ever. Thank you Bobby for making our experience as stress free as possible. We will be back!

My grandma is a regular here, took me and we were very looked after, Bobby helped her with her furniture the first time and Mohamed helped our visit today, both very friendly and helpful! Great location as well :)

Mohammed was a fantastic associate to work with. I will refer my friends and family to him in the future. I’m glad to have stopped by here today.

Mohamed- He provides very good service to customers, is attentive and friendly

Mohamed did an excellent service and he is really helpful

Love this Place! As soon as I walked in the door, I was greeted by a very friendly face. I was able to walk around without the pressure of a salesperson following me around. When I had questions, Julisia was there to answer them. She was amazing while I chose between 30 rugs and several choices of beds. I was able to put together the furniture package of my dreams. Thank you so much Julisia, I will be back to see you when I need furniture or furnishings.

My husband and I were looking for a queen size bed and we had Bobby, the sales associate helping us. He was such a help in finding a bed that we both loved. He made everything so easy for us..Thank you Bobby for all your help and being so kind.

Mohamed was great!

Mohammed was great to deal with.

Keith did a wonderful job helping us find the perfect sofa set without being pushy.

I recently had the pleasure of working with Mohamed Iqbal at Ashley Furniture, and I can confidently say it was an outstanding experience. Mohamed's exceptional knowledge of the products, combined with his friendly and professional demeanor, made the entire process seamless and enjoyable. He took the time to understand my needs and preferences, offering insightful recommendations without any pressure. Mohamed's dedication to customer satisfaction is truly commendable. Thanks to him, I found the perfect pieces for my home. I highly recommend Mohamed Iqbal for anyone looking for a top-notch furniture buying experience! Five stars all the way!

Great customer service and so patient when helping make our final selection on the products purchased. Stevie helped us and it was easy to talk to her…she was super friendly throughout the entire process.

Final Update: Ashley offered to do one-time exchange or return of this chaise to resolve this issue. Even though I was only asking for a technician to come patch up that unfinished section, they said their technician are unable to do so. As such, I have agree to return this chaise for a full refund. Thank you for working with me to resolve this issue. Update: After the delivery of the furnitures I purchased, the chaise i bought for $719 had an incomplete upholstery on one side. I was told that because it was part of sectional. Why would they sell sectionals in pieces if it will look unfinished? I can’t even move it to another area of my living room without that unfinished part showing! If i was told/shown that the upholstery would look like this, I would not even consider this furniture. Very disappointed with this purchase especially if youare paying $719 for it. To make it worse, Ashley’s unwillingness to rectify this issue by sending technicians to patch this unfinished portion up, even if you paid extra to have extended warranty protection. I am not even asking for a replacement or refund, I just want them to send their technician to patch up the unfinished upholstery on this expensive chaise. You may have nice people working for you but if your store sells substandard products such as this chaise, not give full disclosure/description to your customers, and refuse to rectify this issue, you will lose loyal customers like me. I was a repeat loyal customer up until now. Original Review: Mohamed is such a great sales person. He helped me patiently find the items I needed. He and his manager, Ken, were both very helpful. Thank you both!

Mohammed was very kind and helpful. Can’t wait to see him again!

Excellent customer service, knowledgeable, patient , providing a comfortable environment highly recommended Bobby and Management

Great customer service soon as we walked in.. and was helpful on our furniture we picked out. 😊

Mohamed iqbal. He is very friendly and help me so quickly process he did.

Bobby is amazing! We went in today just to take a look, and Bobby was great from the moment we walked in. He took his time showing us all of the options they had. We ended up placing an order for a brand new couch, Bobby was so helpful through the whole experience! 10/10 recommend!!

The sales people (Stevie Gandee) and the others are great! I like that they are helpful and not “pushy”. I ordered a sofa sleeper that was delivered yesterday and I must say, the delivery guys were awesome! I wish I would’ve gotten their names. I will definitely make other purchases from the Trinity Parkway location in Stockton, CA.

I worked with Julyssa at the Stockton, CA location. She went above and beyond for me. Her customer service is management level.

Mohammad was very helpful and professional with my purchase

Mohammad Nice person. Excellent skills for sale 100%

Mohamed was very helpful and friendly!

Super helpful and had a good assortment of items to look at. Keith helped us find the perfect mattress and got us in and out quickly. Definitely shopping here again

The furniture I purchased is amazingly beautiful. And the mattress I bought was very affordable and extremely comfortable. BUT.... The Lady who assisted me seemed irritated that I was taking to long, had a sour face, and tried to act nice once I was ready to purchase Customer service was so so!! When I go back for the other furniture I will not be dealing with her! When I spoke to management, they didn't care, just told me "My employees know better" Like really? Needless to say I will not stop at that specific store in Stockton on Trinity parkway! Thanks for the great furniture and mattress

Luis was excellent so was Kennith!! I would highly recommend them both .

Jen was great and very patient with me, im excited for my new furniture and will continue to shop here for future purchases!

I got my correct size mattress and box for myself. Thanks for sales guy Mohamed.

Mohammed Iqbal he was so helpful and very kind Thank u

Mohamed Iqbal is done very good service for our family, he is very knowledgeable. Thanks bro.

Thanks Mohamed for helping me out regarding my sofas. Really appreciate it.

Mohamed Iqbal service is Excellent in Ashley furniture in Stockton CA i give five stars for him

Mohamed Iqbal was very patient and helpful answered all my questions I had and made sure I left satisfied with my purchase

Keith was very nice and helpful! Answered all my questions!

Super nice to have your "own" consultant helping you find things that your looking for. At the same time however. Let's you look on your own as well without being intrusive. Lots of choices and styles.

The stuff is very friendly and they helped me with my purchase that went so smooth . Thank you julissa and her manager.

Mohamed very helpful great guy to work with

Julyssa is an amazing help. She explained everything perfectly since it was my first time buying furniture. Thank you Julyssa.

Went in to look for a new mattress. I was immediately greeted by Bobby. He was very kind and extremely knowledgeable about the different mattresses and foundations. The entire sale was completed within an hour and he was able to get me a sooner pick up time! Thank you Bobby for such a pleasant experience! 😊

Excellent service and best quality of furniture.

We had the pleasure of working with Mohammad to purchase a bed frame. He made the process seamless and easy. Our utmost gratitude to him.

I’m so happy I decided to go into Ashely furniture! I was immediately greeted by Bobby, he was so sweet, funny & knowledgeable. I told him what I was looking for and he helped me find exactly what I wanted right away. He definitely went above and beyond and I’m so thankful for that

John was awesome and so helpful. I really appreciate the service that he provided. He was kind courteous and funny.

Keith was very helpful and courteous. He walked me through the showroom, showed me what they had available and in the end we decided on ordering something from the website. He made sure I purchased what I wanted even if they didn’t have it on the showroom floor. I’m looking forward to receiving my new chair in the next couple of days.

Mohamed did excellent customer service in ashley stockton

Stevie was delightful! She helped us find exactly what we were looking for. I'd reccomend asking for her when you are shopping for all of your furniture needs.

In Stockton Ashley Mr Mohamed sales service is excellent. Thanks to him

never again! they have changed my delivery 4 times now. when I bought my furniture they assured me that it would be delivered by the delivery date. I mean I did pay for delivery after all I believe they should honor that atleast.but I bet if I payed them 1 month late they wouldn't have liked that. so I recommend checking other furniture stores honestly.

Bobby has the best customer service and helped us out on something we were looking for. I would suggest coming back

Bobby Customer representative

Muhammad was very helpful and knowledgeable.

(Translated by Google) Super (Original) Súper

Good customer service and consideration to the customers. Sales rep that helped us was Mohammad.

Lots of really nice furniture.

Walk in for the first time was greed and walk thru store given price without any pressure to buy was treated a great sales guy ( Bobby ) was the nicest person that made 5 ⭐

Maria C did an amazing job assisting me in getting my bedroom set today. She was very helpful and offered many options for me to be happy with my purchase. The buying process was quick and easy!

Went in talked with bob for a while he gave me the best deal on the furniture, but didn’t stop there he even went out of his way to schedule my delivery 2 weeks earlier than the original scheduled date. He understood my budget and went out of his way to get me taken care of me. I definitely will be back to purchase and fill up my brand new empty house lol.. THANK YOU BOB!!!!

Mohamed at the Stockton Store made my shopping experience great!!!

Ashley, Mohammad, and the rest of the store were really helpful

Stevie was amazing and helpful, will definitely be back for her service!

The Sales Rep named John is the best. He is an excellent Sales Representative. He is very helpful and very patient with us. He is an A+ employee. We will definitely come back 😊

Maria c wonderful service

Bobby was very great, a true North Star ⭐️ and jewel to have with the Ashley family. If your looking for great customer service and experience with no complications grab your house decor at Ashley on trinity parkway

I just want to say that this is by far the worse experience I ever had. . I pay for new furniture. Cause the one on the store look and feel nice.so I ordered a set. But what we actually got was junk. Different from what I tried at the store. They don’t do anything to help. Never again Ashly. Worse furniture I ever own.

Excellent customer service via knowledgeable friendly staff.

Mohamed Iqbal took care of me. Great service!

Everybody was very helpful

Stevie was great! She was very helpful and knowledgeable when we purchased our sofa, dining room set and bar counter chairs!

(Translated by Google) Julyssa is a good salesperson, she takes good care of people. (Original) Julyssa es buena vendedor atiende bien alas personas

Cindy was very helpful while at the store. She was very thorough and patient with all my questions. I have had a great experience ever since I became their customer.

Mohamed iqbal was very polite and kind, helped purchase of dinning table and a bedroom set.

Julyssa was amazing! Very helpful and patient!! We will definitely be back in the future because of her!! Helped us with pick out matching decor for our new furniture!

Mohammad was very helpful and professional. He was very patient as we searched the store. Highly recommend Mohammad!

We purchased a rocking chair for our daughter's room and with the help of the sales associate, Keith, we found exactly what we were looking for. The chair is in stock in the Lathrop warehouse and we will be able to pick it up tomorrow.

Keith at Ashley Furniture in Stockton is a great salesman! We went in a few weeks ago to look for a reliner, returned today to make a purchase because he was so nice to us. He remembered us from a couple weeks ago and struck up a conversation as if he knew us personally. Definitely made for a good experience and sold us the chair. Thank you Keith

Bobby did a fantastic job. He was very patient with us as we kept changing our mind. Ashley and Karissa were a big help with information as well.

Maria C. was fantastic and helped us find the perfect home office couch. Looking forward to returning to Ashley soon

John in the Stockton store was very helpful and attentive. We were very happy with our purchase.

Store manager told me that you can call tomorrow and pick up your sofa. I keep calling no body pick up phone. This store manager sucks he told me no compromise on price but looks like he can compromise service and quality. Ashley management sucks😡

Gave us good customer service and helped us with everything we needed 😊 very friendly and considerate.

Best experience ever , Bobby was fast,efficient and very sweet,amazing customer service,thank you!

bobby was amazing! i went in with my mom with no intention to buy & i left with a whole bedroom set😂 he was incredibly helpful and very genuine!

I was assisted by Adonis while looking for a new mattres and recliner. He was very helpful in explaining the features and pricing. Great customer service. I would highly recommend.

Julissa super sweet. Very helpful!

Great store great friendly service.Maria C was first to greet me and assisted with my purchase.

Maria was great to work with! She made out shopping experience very pleasant!!

Awesome staff, everyone is so friendly and courteous, it was a pleasure working with them.

If you looking for quality and excellent service, then Ashley furniture in Stockton is the spot! Stevie, thank you for your knowledgeable input.. I described the color scheme in my living room and you helped me color coordinate a perfect couch and area rug. Best purchase I’ve had in a long minute, no regrets!

Great service from Mariac. Helped me find what I wanted in my price range.

We had a very good experience purchasing an entire new living room set. Bobby was the sales rep and was upfront, so kind and a joy to work with. We were done within an hour. This is our 2nd time purchasing from Ashley and we would go back. Reasonable pricing.

I cannot recommend this furniture store enough! The prices were unbeatable and we were able to furnish our entire home for $5,000 less than what we had budgeted. The quality of the furniture is fantastic and the customer service was top-notch. Keith did a great job in helping us furnish our home.I will definitely be returning for any future furniture needs.

Maria was very helpful

Go see the sales rep - Jan. She was excellent!

I am very happy with all our purchase. We got almost all of our furnitures from Ashley’s. Our latest purchase was a love seat and an ottoman- Maria C. was very helpful and accommodating.

Ashley Moore Great Customer relation in solving our issue with getting chair Exchanged After weeks and weeks of talking to different people Stockton California

Julyssa was amazing, most personable, knowledgeable and took her time to explain things well without pressure. We appreciate her professionalism and kindness.

We bought our couch just over a month ago, noticed a cushion sinking down & we also caused a stain (our fault). We heard how amazing Ashley's warrenty is & that is why we went with Ashley furniture. I have been dealing with their Warrenty Company reguard (wich we paid very good money for) for over a week & they do not want to send out a tech, they acknowledged there is a flaw in the couch but will not address it until we clean the stain with a kit they are sending us to clean ourselves. After going round & round with reguard, I called Ashley in Stockton where we bought the couch and Karissa gave us flawless service this morning (which we received with our purchase from another wonderful salesperson) and she is sending out a tech person in the next 48 hours! Thank you Karissa & Ashley Furniture in Stockton! I appreciate you!

Msria C was great

Addonis took great care of us and made the experience smooth and pleasant.

Maria is awesome

Great service! From the sales associate Julyssa to the delivery service.

1/2 - loveseat was delivered 1/3 - the recliners stop working. They stick when going up, they won’t close, you have to stand up before they will go down at all. 1/4 - called the store to ask what we can do. I asked if we could get exchange it. The woman answering the phone laughed at me, said the couch was ours the minute it entered our home. She sets up a furniture repair. 1/9 - furniture repair person arrives. Looks at it. Says that parts are needed to fix it and leaves. And here we are 1/29- with a broken loveseat still. No parts, no repairs, and just rude customer service every time we call and ask. Apparently the parts are being mailed to us for Who knows where. They can’t say for sure, they can’t or won’t do anything. This couch is less than a month old. It is falling apart. The recliners won’t close, the cushions are deflated, the fabric is saggy. It is so uncomfortable to sit in now. It was less than 48 hours old when we called the store the first time and they still couldn’t do anything. The only time they will help you is before the item enters your home. Buy somewhere else. We have the warranty and extended warranty and it all means nothing.

This was the first time we bought something from Ashley Furniture Store and we got helped out by Bobby he was very helpful and kind person I really appreciate his service thanks

Keith at the Stockton location was a very helpful individual that gave kind and helpful support to complete my transaction. Thank you. Kenneth was great as well.

Excellent customer relations

Jenni, Julyssa, and Kenneth were fantastic, very helpful.

Purchasing, customer service and delivery protocols should not vary in the business of retail furniture. By its definition alone; there should be a clear understanding that is too often taken for granted by perhaps both the customer and the retailer. I took for granted the items I purchased would have a smooth transition for delivery as it has for several years in the past. That experience is what compelled me to continue to purchase products from this retailer at this particular location. All of the attributes I mentioned have diminished greatly regarding my most recent purchase that has inspired me to write my personal review. My advice to perspective customers purchasing from this retail establishment is to make a concerted effort to ensure your delivery schedule will be taken seriously and have them demonstrate this to you the “day of your completed purchase”. If you do not take this precaution in advance you should prepare to be misinformed about your delivery until the "eleventh hour” that will cause a great deal of frustration for the customer. For me personally it has given me pause when considering purchasing from this establishment in the future.

Kieth was very helpful, patient, and took time to show me around the store and suggested many things. When I got a snag in pricing he helped me threw and gave me discounts were he was able to. I would recommend his customer service and sale experience for future sales purchases

Stevie was great to work with.

Stevie was very helpful and very knowledgeable. She made the transaction quick and easy for me as I was pressed for time. I also liked that I could get my mattresses as well. One stop shop.

Mariac was very patient and knowledgeable about the furniture items

Very helpful and made the whole process easier and more enjoyable. Mariac was very helpful and friendly.

Great service Maria C great customer service

Great customer service and they have the best prices in town 👍👍👍👍👍

I walked in and met the Sales Consultant, Stevie at the Stockton store. She greeted me with a smile, asked me what I was looking for, and immediately walked me to several selections. I found exactly what I was looking for and it was listed as a "Hot Deal". Stevie was very patient and kind, provided me an immediate estimate, and I made my purchase quickly. Delivery date was confirmed at the store and shortly thereafter by text. Very pleased so far.

Maria C provided outstanding service! Great store

I was a little surprised and extremely satisfied by the help I received while shopping for furniture at Ashley's store. Quan was very helpful in assisting us in furnishing our living room just the way we wanted it he has very good perspective and taste I almost wanted to buy bunk beds to move him in with me we got along so great he is so easy to talk to I strongly recommend this store to anyone looking to furnish their home the people are great and the selection is amazing

The store personal were every friendly and helpful. They did not try to over sell the product. However made excellent upgrades.

Bobby was very helpful and wasn’t pushy at all! It was a very pleasant experience and I bought multiple pieces of furniture. I would recommend Ashley!

Makayla was awesome and was very patient and informative and overall a great associate with us looking for new couches! The whole staff was very accommodating and was able to help us with anything we needed. Great experience!

My experience with this store has me convinced to never buy from Ashley again. They told me that the majority of my furniture would be delivered before Christmas, they confirmed the delivery two different times,the third time they called me on the phone to tell me that the warehouse would not release the furniture till sometime in January. In the delivery notice they told me to get all the old stuff out of the way, seeing as my delivery would be soon I took my old stuff to the dump. So now,when my company comes for Christmas I can invite them to come in the living room and make them sit on the floor instead of the furniture that was supposed to be delivered before Christmas. There you are,you asked me for a review so this is what you get. Merry fling Christmas!!!!!!!!!

I shopped to late to receive my new lamps in time to light up my living room for Christmas. But the lamps arrived 6 days early!! Yay! I love the lamps and I am thrilled that you got them to me earlier than planned.

María was very helpful and great with us, she needs a raise.

Adonis has an excellent customer service that I would like to recommend everyone to see him here at ASHLEY HOMESTORE in Stockton, CA.

Always great service no complaints. Maria and Keith are both amazing. We are returning customers and service keeps us coming back. Thank you.

Amazing people, Keneth and Maria… amazing guys working for Ashley, Trinity Park, Stockton. Very good customer service experience. They tried and shuffle all odds to bring me best deal possible. I understood this is best deal after a lot of research in the market. I would definitely recommend anyone reaching to store speak to Maria or Keneth for help.

Great furniture, prices can be steep especially if their employees don't know how to use store credit with cash. Ended up paying 2400 when I was only supposed to pay 1000 talking about I messed up

Maria C. Sales associate I Highly recommended!!! Quick and very helpful.walked in knowledgeable about what we wanted and left with exactly that! Great service! Ashley’s is the way to go !

Maria C-she’s very helpful and very knowledgeable.

Great Service! Recommend!

Kenneth W. was amazing! Jumped quick to help me find the perfect dinning table and living room tables set!

Smooth experience facilitated by maria c. Recommended.

👌🏻👌🏻👌🏻

Great help Maria!

Julyssa lopez is an amazing and have excellent customer service. It is my first visit to Ashley furniture and I got what I need with the help of brilliant service. She is friendly and very nice by heart. I will recommend her to any person will come to Ashley furniture store don’t forget to get the services from her. She will make the day better

Josh was fantastic! We will definitely be back to see him in the future! Great staff

Always 5 Star service!

Great service, found exactly what I was looking for.

Julissa is very helpful and knowledgable, she was a pleasure to work with

Had a wonderful experience today with julisa She has awesome costumer service skill I really recommend her She made everything so easy for our purchase She deserves a big raise Thankyou so much

Very pleasant experience. Thanks to all here today. Karissa , Ashley , Quang , Adonis , Ken Thank you so much for everything. You guys are awesome 👌

Mikayla was amazing and wonderful sales representative. She was kind, professional and took her time to show all possible furniture options with what we wanted!! I highly recommend her to anyone. Thank you so much Mikayla!!

Ashley Stockton store Kenneth And Stevie awesome job helping me pick items we loved

Great customer service

MARIAC WAS GREAT!

Always a great experience at the Stockton store. Bobby Tillery is the best salesman there!!!

Salesman is very professional and helpful.

Great Furniture and great people

Very good

Maria was very helpful and knowledgeable

Nice people

Saw a great in person deal. Frank helped out a ton was very kind not pushy at all. Seemed to legitimately want me to find what worked best for me.

Ashley and Julessa did a wonderful job taking care of my experience at your store.. they deserve a raise for there customer service skills.. pleasure was mine.. thank you..

Today, I’m back at the Ashley store to get clarification of an invoice that was generated when I changed my order. A wonderful lady named Cindy at the front desk in Stockton helped me and she was “fabulous”! She took time to explain everything and she set my mind at ease. Wish I could give her more than 5 stars. Her customer service was exceptional. Thanks Cindy! I worked with Julyessa and she was fabulous! She even made a schematic from the measurements I gave her just to make sure my furniture would fit! Excellent customer service from the time I walked in until I finished my purchase!

Their was no pressure from the sales person.

Quick and easy- knowledgeable salesperson

Maria C was amazing and patient! Took the time to answer all questions. She is amazing person! Thank you again!

Bobby provided excellent customer service. He is very professional and knowledgeable. He took time to know us and build rapport. Because of Bobby, we will continue to be repeat customers.

Very attentive when we arrived. I can see me and my family shopping there fro years to come. Great customer service. Thanks John for all you help. The Johnson Family.

Great customer service provide by Maria carders detail oriented

Greeted Maria, upon entry of the store. She had a beautiful smile and very complimentary, friendly and personable. I showed her what I was looking for and she didn't hesitate to show a similar item on sale in the showroom. I loved what I seen and tested out and purchased the Lazy boy recliner. This was he 1st time I purchased furniture at ease and expeditiously. Thank you Maria

Maria C is a great sales person. I came in for one item and left with two, a sofa and a recliner. Great service

Maria C provided great customer service. She was friendly and very helpful. We found exactly what we were looking for.

Helped staff. Got 10% off for spending so much $. Didn't see that online. Checkout process much faster this time. Didn't buy clearance items so that's why checkout wasn't a nightmare.

I went to the Ashley store today in the Stockton location on Trinity Parkway and I qas greeted by Bobby. He was very professional and friendly. He helped me with my purchase and my trip was a success. I am very pleased with the service I received at this store.

Bobby helped me find some beautiful couches that fit our style and budget! If I ever need anything else I’m going to Bobby and Ashley’s

Adonis greeted us when we walked in. He was super helpful and easy to work with. Thank you, Adonis! You made our experience great!

Great costumer service

This store is amazing I looked at a sectional for my new apartment and Karissa was the employee that helped me I thought she was the manager. She was well knowledgeable about the material and us having children is what sold me on the items we were looking at. Karissa knew exactly what I needed as a mother and I would definitely send my air bnb clients to this store. With great deals and customer service ask for Karissa!

We came in looking for a dining room set and Bobby was there to help answer all of our questions- very friendly and knowledgeable. We were hesitant about Ashley from past experience, but having Bobby help us today made it a pleasure.

My salesman Bobby was fantastic! I purchased the Draycoll power recliner and he answered my questions and was very professional. Went the extra mile to get me the best price. I will return to him for future purchases.

John was fantastic from start to finish . No pressure and very helpful . I would definitely recommend this store and John fir your home needs . Great to see people still care about there customers.

Maria gets 5 stars only because you don’t have 10 Stars

Keith and Kenneth were friendly, helpful and made buying my new furniture easy and stress free.

Keith and team was excellent and helped us greatly in locating a new mattress in a timely manner. Very straight forward and quick to help. Will be back for future needs.

My wife and I recently had the pleasure of being assisted by John in purchasing furniture for our new home at Ashley Trinity Parkway. From the very beginning, John extended hospitality and expert knowledge that exceeded our expectations. His professional guidance, patience, and understanding of our requirements made the whole experience enjoyable and stress-free. John's dedication to customer satisfaction was evident in his approach. He took the time to understand our style preferences and budget, and then tailored his suggestions accordingly. His vast knowledge about the variety of products available helped us make informed decisions and we found exactly what we were looking for. We were also impressed with how he went the extra mile to ensure we got a fantastic deal. His negotiation skills and willingness to work with us on price points made us feel valued and well taken care of. And it didn't stop there. After our successful shopping experience, John even walked us out to our car, carrying the true spirit of customer service all the way to the end. This gesture, though small, left a big impression and made us feel genuinely appreciated. We couldn't be happier with our new home furnishings and the service we received from John. His commitment to providing top-notch service is commendable and we believe he is a true asset to the store. We are not just satisfied customers, but loyal ones who will definitely be recommending John's exceptional service to our friends and family. Thank you, John, for turning what could have been a stressful task into a delightful experience. We are truly grateful.

We visited Ashley furniture store today at the 8 mile location and was greeted by Bobby Tillery. He is an amazing salesman. There was a sofa I wanted and he made it happen. If you ever need great customer service and a amazing salesman ask for Bobby Tillery.

We met John Taylor as we entered the store. Very nice young man, very knowledgeable and helpful, but allowed us to browse at our own pace and gave us many options to look at. We also met Kenneth Wilson, store manager, who was very helpful and exceeded our expectations. We highly recommend this Ashley store in trinity parkway! We will definitely be back!!! Great customer service!

As we walk into the store, Maria actually greet us very kindly and very professionally. She actually help us get our living room furniture and I love it. Love the customer service, will be coming back here again. Thank you!

Keith and the sales manager Kenneth took amazing care of us here. They are very helpful and let us make our own decisions where we did not feel pushed to purchase anything. We bought an amazing couch from them!! Thank you both for all your help.

Quick and easy, Saw what the family liked, came back with the money, was out in less than 10mins

Frank was great. Very helpful showing us everything we needed. So knowledgeable.

We had a wonderful working with sales advisor Maria C and manager Kenneth. They made the process of pick item easy. We got a great deal working with them. Awesome customer service with Ashley Homestore in Stockton.

Very helpful staff from the manager to our salesperson Frank! Satisfied customers!

Maria was incredibly informative and caring! Thank you ❤️

Maria was great with explaining the bed features and financing details.

Karissa was very friendly and knowledgeable and had excellent customer service and I would recommend her to all my family and friends

Yesterday while in the store I had a few questions about some furniture and a young lady Ashley Moore was very helpful and gave top notch service witch is becoming rare this day and age

Karissa and Ashley were unbelievable and made my purchasing experience unforgettable!!! They made me wanna spend all my money at Ashley’s!! Ashley’s home furniture store is very fortunate to have these outstanding employees!!

I Came to Ashley's Furniture and order a Table Set for my Daughter and Keith helped, he has a great personality and Ashley at customer service was pleasant! Thank You Both!

Kenneth was a great help. Went in just to look and ended up buying a few things. Me and my wife had a great experience. The staff was patient with us through the process of us trying to decide what couch and accessories we wanted to go with.

Really nice customer service. Really great people

Fast, helpful and efficient.

Bobby and the sales consultant team at the store were incredibly helpful and knowledgeable. We asked for several modifications to be made to the pieces we ordered and they were happy to assist us in getting this completed and getting the pieces we wanted. Had a great experience with folks.

Ashley is now my go-to furniture home store as long as Maria is still working there. She is the most helpful, patient and truthful sales person I’ve had the pleasure of working with since buying a house in the area and I visited half dozen stores. Plus they had a lot of inexpensive Closeout Accessories like $30 lamp & $50 rugs!!! Oh yeah I’ll be back Maria LOL.

Maria, our sales rep, was friendly, helpful and patient and gave us space to make decisions. She also made us a GREAT deal based on the quantity of items we purchased.

We always receive excellent customer service. Our family purchased a dining room set for our home. Our sales associate, Bobby, took great care of us, and management went above and beyond to ensure a seamless purchase experience.

Seemed liked they changed management. The experience was much better than times in the past. Mikayla was super helpful and very transparent with pricing. At times in the past it seemed like I was at a car dealership. Definitely more professional experience this time. Made the decision easy when buying a $7000 mattress

John, the guy that helped us was very helpful in finding a bed that worked for our daughter. She is very excited to get her bed soon! I would 10/10 recommend Ashley home store. Very helpful, and fit our needs to find a perfect bed arrangement for her room! Thank you John and Ashley home store!

Maria was excellent!!! Friendly and professional

Quick and easy service!

Iliana did an excellent job and gave me great information that was very helpful. Thank you Iliana

Julyssa was so much help! I didn’t know what to choose but she explained everything and made the experience 100% more easy! Thanks julyssa! :)

Excellent service

We made two separate purchases at this store and had an awesome experience. Both Stevie and Erick were awesome. Ashley did a great job with our paperwork too! Thanks for a great furniture buying experience!

First time in an Ashley’s furniture store and Keith was an amazing sales person. He truly cares about us (the customer) and he did such an amazing job helping us find the perfect sofas!

Keith was amazing and attentive— great customer service!

Working with Stevie was great. She took the time to show us what we wanted to see and also had good suggestions. Friendly upbeat positive attitude. Great store. Thank you.

Frank was great to work with! Patient and informative!

Keith was very patient & attentive when i visited the Stockton location to pick out a dining set. He was very knowledgeable & easy going which made my shopping experience enjoyable. All of the associates were very welcoming & helpful. The prices are also reasonable with a wide variety to choose from.

Mikayla and Frank were great both of them helped me

I went to Ashley to just to look around since I’m about to move and I wanted new furniture and I was met with great customer service by Karissa. She was so insightful and she gave me great advice on the pieces I should choose and helped me find what I was looking for.

Hi I got such a great customer service from a lady named Karissa. She was absolutely amazing with helping me find my dream furniture. Amazing lady!!

Julissa was an awesome salesperson! She greeted us at the door, and she took us right to what we wanted to see. She was very knowledgeable about the products and was very helpful. I would highly recommend seeking her out if you come into the store.

Nice selection and very helpful staff.

Stevie was very personable & helpful. The store had a great selection.

Great customer service from these two gentlemen! Eric & Ken!! Thank you guys…

I have to say this is the best experience I've ever had at a furniture store MIKAYLA FAVALORO was absolutely amazing and transparent about all the fees and everything else she allowed me to look through the store and helped me through the process of getting the best deal possible. She went above and beyond. If you're going here I would definitely recommend going with her overall. If I can give 10 stars I would. Me and my family are highly satisfied with our purchase 😁 we got a full living room set.. recliner loveseat and sofa 😎

Bobby was amazing and very helpful! I would buy again from him.

Keith was great, super sweet and helpful in getting our family just what we wanted in our price range. We love our furniture thank you!! :))

Outstanding service. Makayla was very helpful. Gave me good deal. Looking forward to returning for more furnishings thank you Makayla

Maria C. Was very kind and patient with us. She explained everything very thorough! Also very knowledgeable!

Great service

Good deal from julyssa

Julyssa is very helpful and patience in helping us find the right furniture for us

I was shopping around for a dresser and when I arrived here I was greeted by John, he was extremely helpful and made it an easy decision when making my purchase. I highly recommend shopping here and requesting John to help find what you’re looking for.

John was an amazing sales representative. He took his time to make sure we knew exactly what we wanted, and that we were satisfied with our purchase. He has a leading attitude, and was genuine about the whole sale process. I left with my favorite bed frame and matching night stands for me and my husband and I couldn’t be happier! Thank you John. We will definitely be asking for him again when we are back at ASHLEY Stockton.

After being here in the past and having a bad experience I swore I’d never come back but after some time decided to give it another shot. We found out there new management. Our sales associate was great and the store manager Quang was amazing. Great customer service and went above and beyond to make sure we were taken care of and restored our faith in Ashley

I had a wonderful experience. The person that helped me name is Keith. He was very professional and knowledgeable. I’m happy with my purchase.

Frank was great. Everybody is so nice and overall great store. I can't wait for my couches! .

Maria C was very helpful nice and kind and a asset to your company

Polite and prompt service

Karissa thank you for all your help!! Great customer service skills.

Makayla was amazing

I was helped by 2 wonderful associates. Keith & Kenneth. Very pleasant experience, seamless transaction.

Frank was great!

Maria was quick and professional.

Keith Did such a great Job at helping me out. He was Kind, Professional, and looked out for my best interests. Definitely helped me find exactly what I was looking for.

Frank, was amazing, no hassle, no pressure. Very happy with his service

This is a personal shout out to Bobbie T! My daughter and I went there for the first time. I was looking for a specific kitchen table. I pulled out a picture to see if he still had the table, he said yes, follow me. He was the most friendly, knowledgeable, caring and fun sales person we had ever delt with. Not only did I walk out with my kitchen table but a new couch. We ended our day with hugs! Thanks so much Bobbie! You will see us again.

Maria C is a great salesperson. She helped us twice and she’s very helpful and knowledgeable. Great customer service.

Bobby (my sales rep.)was very helpful and patient. He gave me a good deal and I found a nice furnitures that I wanted. Definitely will come back.

I’m very happy with Ashley and the team to assist to me very well

The Ashley team was very helpful and patient. MyKayla was especially helpful with items and resolving check out issues. They were all very nice and 10/10 would come again. :)

To Iliana ( Sales Rep) - Amazing job in my first bed furniture & mattress purchase! Super helpful & transparent with the process

Stopped in the trinity park location and had the best sales team, Mikayla and Kenneth. They were so awesome, got us a great deal and sent us home happy. Looking forward to working with them in the future :)

Mikayla and Kenneth at the Trinity Park location were absolutely amazing. Got us our deal and worked their butts off. Will definitely purchase more items only if they can be our sales reps.

Bobby my salesman was the best! I will definitely be coming back! Can’t wait for my new couch!!!

Bobby is a great sales person and super easy to work with. He cares about his customers!!!

Today my parents and I went to look at a new couch set for our living room. Bobby assisted us today, and he provided us with some of the best customer service! He showed us many options for what we were looking for, and made sure to give us the best deal possible. Thank you Bobby for making our shopping experience enjoyable!

Ashley, from Customer Service, went above and beyond. She works long hours and is exceptionally patient even when its very late. I value her honesty, and am encouraged by her kindness. The Ashley Furniture family is fortunate to have such a dedicated and world class representative!

Thanks to Quan and Kenneth, Maria, Julyssa, and Mikayla for making my buying experience great.

I received the $25 from my test test from a few months ago and, for awhile, I forgot I had it. I used it today to get gas and I couldn't help but think about my experience at Ashley's. At the time Kienan and Vanessa were very helpful managers with working me out a great deal for my mattress and bed frame, but Mikayla was a very informative salesperson and made me feel welcomed. She helped me find exactly what I was looking for and now I love the way my bedroom looks. At first I thought the rest test Mastercard was a scam to get my information, but it's legit!!! I have no annoying emails and now a full tank of gas. I will for sure be back to buy more!!!!!

Mikayla was very helpful with helping me find the perfect living room set. I didn't feel any pressure and she was very informative. I will definitely recommend her and Ashley Homestores to anyone who is looking to renovate their home. If I could give more than 5 stars, I would!

Mikayla was an awesome Saleslady. She was informative, professional, and has awesome communication skills. I am very happy with the overall service.

Quang aka store manager. Very cool help me with canceling and ordering a new set. Thanks my guy.

John was very pleasant very helpful whole staff was nice 🥰🥰🥰

Nice 👍 out here

Best shopping experience with Quang and Kenneth. Strongly recommend if your looking for home furniture. 👌

Quang and Kenneth, the managers, were absolutely phenomenal. I couldn’t imagine a more smooth purchase. They were extremely helpful showing me the proper mattress. I was in and out in no more than 20 minutes. Highly recommended!!!

Amazing costumer service!! Keith was so much help and super kind and helpful! Highly recommend this place to get your furniture at! 🙏

(Translated by Google) very kind (Original) Muy amables

(Translated by Google) Julyssa, She gave us excellent service, she is very nice. If you go to Ashley, definitely ask for Julyssa, she will take care of you with great respect and kindness 👍 (Original) Julyssa, Nos dió un excelente servicio, ella es muy agradable. Difinitivamente si van a Ashley pregunten por Julyssa ella se encargará de atenderlos con mucho respeto y amabilidad 👍

HUGE appreciation to Karissa and her mgmt team! Karissa is sweet and calmed my nerves immediately by listening and getting her manager involved to help me! I most definitely recommend this location and Karissa! Don't order online or you will have the worst experience if you have to find someone to talk to. My delivery was a week late and was charged white glove delivery for them to bring the couch in and assemble it. The neighbor was paid to help them bring it into the house and what they considered assembly was screwing on 2 feet...

Bob was fantastic! Helpful and knowledgeable! Great experience!

My shopping experience was quick and easy here. Keith was a big help getting the order together quickly after I made my selections. When deciding between having a couch delivered or figuring out a way to safely get it in our smaller truck - Keith gave us a plastic wrap to protect the couch from getting damaged in our truck. This saved us a delivery fee on that which is much appreciated. Thanks, Keith!

I recently moved to a new house and thought it was the best time to buy some new furniture and to redecorate. I’ve frequented this plaza before because of all the food/drink options and so it made sense to shop here. I can be indecisive when it comes to furniture shopping because there’s a lot to take into consideration from style to comfort to price. Quang, the Store Manager, was very helpful throughout the entire process! He would ask me guiding questions and remained patient while I took my time deliberating. He walked me through different options which helped me narrow down my choices. I was happy with my experience here and would highly recommend working with him!

Frank did a great job, amazing customer service

I returned to Ashley’s with not much hope because of a previous negative experience here but glad I gave it a second chance. The store manager Quan gave me the best experience. After I told him about my previous experience he apologized and made sure I was well taken care of. He answered all of my questions and even suggested some new ideas. I’ll definitely return when I’m in need of some more furniture.

I went in the other day to look for some new furniture, although I didn't purchase any at this time, I will be in the future. Karissa's kindness and hospitality made the experience a pleasant one, definitely will be going back!

Legendary furniture store. I found this place while trying to fill a couch shaped void in my life. Upon my visit I was greeted by Quang, the store manager. Quang's customer service and sales skills are unmatched in the industry, as he was very helpful to me in choosing my couch, coordinating delivery, and making sure I was happy all without pressuring me. Definitely going to be returning to this location next time I need furniture!

Beautiful store and we had the best customer service experience with Karissa! Thank you so much

Quang was awesome. Great customer service. We came in looking for a bed and he and the rest of his staff made it so easy for us. We couldn’t be happier with our experience here, especially compared to the other furniture stores we visited.

My fiancé and I went to the Stockton location only planning to look at bed frames but not necessarily buy one, however the store manager Kenneth referred us to the sales associate Bobby and he showed us some really nice frames and managed to convince us to buy one that very same day. He was a very friendly guy, didn’t come on too strong.

I bought a mattress from Mikayla she did a great job explaining and showing me my options. I appreciated her help and love my new mattress.

Julyssa had great customer service since I walked in the store.

So happy that Kenneth is still with Ashley's Furniture! I purchased from him at the Lathrop store, and I just saw him at the Trinity Parkway location. He gave great service to me and my family!

Fantastic selection of modern furniture and very pleasant helpful floor employees. Mikayla was very helpful answering questions and I didn't feel pressured, plus I ended up finding exactly what I was looking to purchase. Definitely will go back again when looking for another piece of furniture. Edit: I needed to change my order as I measured wrong, and the friendly front desk staff were very accommodating and helpful - I'd give this store more than 5 stars if I could!

I have to say I’m totally impressed with the service and the staff that were very knowledgeable and helpful in finding me the right bedroom set. I feel it was a win-win for both of us, and I highly, highly recommend them. Bobby, who was my salesman was top-notch and he took the time and talk to me so I can understand the differences especially between mattresses. It was a pleasure doing business with them.

Julyssa was very welcoming and helpful. Very pleased.

During my drive to and from work, I always pass by this store without much thought. I decided to check it out today to browse around. I ran into the store manager, Quang, while I was there, and he helped me as I browsed. He was incredibly knowledgeable about everything in the store and was an extremely friendly person, great sense of humor too! I’ll admit, being an Ikea shopper, I was skeptical of the products. However, I feel like I got my dream couch there and Quang’s assistance really made me feel confident in my purchase. Definitely going to be coming back, but I’m going to drag my friends and family this time to show them what they’re missing out on!

Quang the store manager provided excellent customer service when i was looking for a mattress. He even helped me find cooling bedsheets. Find him if you need anything!

(Translated by Google) Ask for Julyssa.. We appreciate her help. Great service. They have very good customer service. Julyssa is very attentive to us and works to help us. We didn't feel pressured he gave us different options (Original) Ask for Julyssa.. We appreciate her help. Great service. Tienen muy buen servicio al cliente. Julyssa muy atenta con nosotros y trabajo para ayudarnos. No nos sentimos presionados nos dio diferentes opciones

I purchased my Living room set and dining table from this location. I appreciate the way my sales person didn't pressure me or follow me around the store. I received excellent customer service from my sales person Frank when I had any questions. Thank you for all your help I definitely will be back!!!

Maria is the person to look! She's very helpful and knowledgeable of all products. She's easy to talked with and deal with and gave us a very affordable amount! Highly recommended!

Bobby is a gem. From the door he received us and walked us through the store. Our intention was to look, but Bobby was so awesome and a great host that we just ended up buying a whole new bedroom set from Ashley. Kenneth the supervisor who had to handle parts of the process was also awesome. Very kind and courteous and gave us the best customer service. It was a great experience and I will definitely be back next time I'm looking for furniture.

I usually don’t post reviews but I had a really nice experience with a sales person name Frank. He was very helpful and patient answering all my questions. I will definitely be going back.

Frank was so amazing when my husband and I came in looking for some new furniture. He was very polite, professional and didn't pressure us into anything. I will make sure I come back to this store, because of the superb customer service I received from him.

I Dont ever post reviews but felt this may be helpful to potential return customers since it seems like the company doesnt care to make improvements. I purchased a complete bed set and had a sectional in my cart but held off on purchasing the sectional at the time due to the fact that i have previously had a bad experience with ashley and i wanted to see how this initial purchase would go. The saleswoman and manager were nice, to the point and negotiated to what i feel was fair enough price. However that would be the last time i heard from my sales person as there were no follow ups made. I elected to pick up and assemble products myself. After getting home and putting the bed set together there was either blemishes or defects with 3 items that needed to be switched out or repaired. After calling the support line and submitting photos of the damage i was assured i would be contacted within 3 days but i wasnt. I then called again and allegedly was flagged to be a priority phone call and still nothing. I then called the store and there was no manager to fix this issue so i was required to call again to finally get some sort of a resolution. I was told that 2 of the items would be available at a specific date and when i asked about the third item the response was “oh i didnt do that one, i can just have someone come out and have it fixed” well timelines were missed and im forced to reschedule again with minimal notice being given by delivery support. When i call i always feel like im bothering their staff. At this point im considering just dealing with the defected items as this seems to be too difficult of an issue for them to fix. Needless to say i probably wont end up buying the sectional now.

Got helped right away as I was looking to get a new bed

Quang was AMAZING! Super helpful, honest, and trustworthy. The whole process from from start to finish was stress free and we couldn't be happier. We love our new furniture and the great deal we got. Don't settle for anything less, ask for Quang!

The sales person was fabulous! The furniture is beautiful. But the delivery was terrible. Tried to shove my recliner through a door carrying it on his back. And didn’t connect the wiring correctly for the couch and recliner. So I have wires showing everywhere. Kind of defeats the purpose of spending $950.00 for a battery pack so we weren’t tripping over wires. Then called customer service and they basically told me I was on my own.

Five. Star

I picked out a chair in their store. They ordered the wrong item. Then they wanted me to deliver the wrong item to them, at my expense, in order to get the chair I had originally asked for. They were very unorganized, and promised things they couldn’t honor. I finally cancelled my entire transaction, and had to go down there in person and ask for a manager to get them to pick up the chair sitting in my house that was the incorrect item. The whole ordeal took weeks, and was very stressful

Very nice and helpful with no pressure. Great deals, sales receipt said Leopoldo and didn’t catch his name but he was amazing and the store manager was really nice too.

Bobby was great!!!

Great experience with our sales rep, Bobby, yesterday. He knew the inventory and was very helpful in our selection of the furniture we purchased.

I had a great experience with Mikayla today. She was very helpful and friendly. I never felt pressured to buy and she got me set up with everything I needed at a great price. I'll definitely be back because of her. So excited for everything to arrive

Mikayla was awesome! Male sure to ask for her directly. She is the best!🍻🍾

It was very nice 👍

Good store ,verity of furniture but but not that good I'm not satisfy ,there prices are too much,I mean its whay too expensive then others ,even though nothing is more special then others

Fast, efficient help to purchase what we needed.

Bill was great. Thank you.

(Translated by Google) Excellent treatment from Alma, they make you feel like family. Thank you (Original) Excelente trato de Alma , te hacen sentir en familia. Gracias

Everyone was very helpful and worked together to get me the best deal and work out the delivery. Bobby was my salesman and his energy and enthusiasm throughout the entire process was greatly appreciated

Really great

Mikayla was very helpful and courteous. I was disappointed with myself because I forgot to bring my coupon that I had received in the mail so I did not get the savings on my purchase.

I am writing this letter to express my profound disappointment and frustration with the overall experience I have had with this company regarding my recent purchase of a Tempurpedic mattress. I must say that this entire ordeal has left a bitter taste in my mouth and has significantly tarnished my perception of this brand. To begin with, the most glaring issue was the fact that they originally sent us the wrong size mattress. The kind lady who sold us the mattress assured us that the mattress she ordered for us would fit our bedframe. We bought the bedframe from Ashley Furniture years ago, so she was able to look up our history and the size of the bed. It was clearly a mistake on her end, and their store (Stockton location) initially refused to exchange it for the correct size, citing their zero-return policy. This lack of responsibility and refusal to rectify a mistake that was clearly theirs, is absolutely unacceptable. The subsequent communication via emails and phone calls was nothing short of chaotic and a headache to say the least. It was a constant back-and-forth struggle to get any acknowledgement or assistance from their customer service team. This unnecessarily prolonged the resolution process and caused undue stress and inconvenience for me as a customer. After what seemed like an endless battle, they finally agreed to send us the correct size mattress that we had originally paid for. However, what baffles me is the fact that they had the audacity to charge us an additional $750 for the delivery fee of the correct mattress. This charge was entirely their fault, yet they seemed more concerned about squeezing more money out of us rather than rectifying their own error. Yes, we paid that delivery fee TWICE!!! Moreover, despite multiple attempts to contact them via emails, I have received no response from their end. I also had called customer service three different times and had them send over follow up emails. I have not received a single email or phone call regarding this issue. It is extremely disheartening to see such a lack of professionalism and disregard for customer concerns. I expect a timely response and a resolution to this matter. Ignoring customers only further demonstrates your complete indifference towards customer satisfaction. As a returning customer, I had high hopes for Ashley Furniture and believed in the quality of their products and services. However, this experience has shattered my faith in their brand. The mistakes, the lack of accountability, and the poor customer service have left me deeply disappointed and frustrated. As of now, I have serious reservations about recommending Ashley Furniture to anyone I know.

I highly recommend Ashley home store to any person in need of furniture! I had a great experience working working with Lynn. Ashley, Cindy, and the store Manager. Thank you all for the greatest customer service, your hard work with my complicated order and shared intent.

This was probably the quickest and smoothest and the easiest furniture purchase I’ve ever done and I’ll certainly do more business here thank you

Salesman Bob is the man! He was very patient, very knowledgeable and very cool guy. I will definitely come back and buy from Bob again. If any of you want to visit Ashley Furniture Store in Stockton and want Bob to assist you, go there between 11am to 7pm and his days off are Mondays and Thursdays. Great Jon Bob, Thanks!

Bobby was wonderful! So helpful, kind, and knowledgeable!

I couldn't have been more pleased...from the moment I walked into the store...clear through the moment the delivery men walked out of my house. Great service.

I enjoyed shopping at Ashley Stockton with the help of Mr Bobby and all the staff that assisted. I love their services and the products I got at great rate.

We had such an amazing experience at Ashley Furniture in Trinity Parkway. Lynn went above and beyond showing us throughout the store. We were in the store for probably an hour and a half looking through everything, and she had the patience of a saint. We would highly recommend this store to our friends and family.

Very excellent service!!! Maria C.😀

Good furnitures with great prices.

Bob and Ashley gave me and my husband great customer service and knew what we were looking for. I will definitely be going back

Very respectful and kind employees. Loved it !

Maria C was very helpful and kind and patient

I was not aware that any purchases made at the store either were going to be shipped to you or you can pick it up from their warehouse that's 10 miles away.

Maria has helped us twice on our purchases in the last year. She is very nice patient and knowledgeable on the furniture we were interested in. We hope to see her again for our future purchases

The customer service is great but the phone customer service center is no bueno. I called prior to the 2 p.m. timeframe to change the order from delivery to will call pick-up, & the associate stated to email me with the ticket to the email THAT SHE HAS ON FILE, & didn't email me the ticket. Then I received another phone call 2 hours later regarding the delivery. I let the associate know of the email that was going to be sent to cancel the delivery. She stated that she would call me back. She did not. I now will go to the store personally due to the high call volume. The store does not pick up their phone.

Maria C was super sweet and helpful at finding me what I was looking for !

Thanks Maria C you were very helpful with our purchase. Thanks for your patience in assisting my parents choose their new furniture.

We have been coming here for years, we love this store, quality furniture and great customer service. Our service rep Maria C. is awesome, very friendly and knowledgeable. We will be coming back to see her again! Thanks Maria and Ashely Furniture.

Great store very clean love this store

Bobby Tillery was great!

Beware of the quality and especially of the “5 year protection plan.” We’ve spent thousand of dollars with Ashley on bedroom sets, end tables, couches and recliners. We paid for the extra protection. Surprise, surprise, the couch and recliners began breaking down and sinking on one side. I called for a service from the protection company and was asked very pointed multiple times when did the problem “first begin.” Unfortunately, honesty is not the best policy with a shady company. When the problem began versus when it actually broke was outside their 30-day notification. So, they don’t cover it. Period. They also have a ton of other reasons to get out of their commitment to cover your furniture. Read the literature carefully, and you’ll see it’s really not worth the cost. Ashley has lost my business over this.

Super salesperson. Most enjoyable experience in purchasing dining room set.

We had a great experience! Maria C was our sales associate, she was kind and helpful, without being high pressure. She was always nearby but did not hover and allowed our family privacy to discuss our purchase further. We are so happy with our furniture purchase!

Our sales rep Fozia was amazing! She gave us space to shop but was there at all the perfect times to assist us with questions and finally our purchase. Definitely recommend her for all your Ashley needs.

Great service by Maria C. Very helpful and knowledgeable about products. What a pleasure working with her.

Maria had great customer service helped us get our sofa for our new apartment

Maria C. was incredibly patient with our family as we browsed through many different dining sets. She was informative and flexible in order to meet our budget and preferences. Provided us with a great experience and very friendly!

Great customer service. Maria C was outstanding. She helped us with figuring out colors and styles. Extremely satisfied with everything and especially with Maria. I would highly recommend her for your furniture needs.

The store is clean and welcoming. I was greeted right away as I entered the store. The staff was very helpful, not pushy.