Ashley HomeStore Stockton, CA
No matter which Ashley HomeStore location you visit you'll find stylish quality furniture that's just right for any room in the house. But we're much more than just a furniture store - we're a member of the community! Ashley HomeStore owners and their team members live and work in the same areas in which their stores are located so they understand the importance of community involvement. Many participate in philanthropic activities and events and - at the national level - Ashley takes its philanthropic responsibility seriously by providing support for major charities throughout the country. Visit your nearest Ashley HomeStore showroom today.
Beautiful furniture if you got the $$$. No true discount prices here.
I usually don't give reviews on stores, but had a horrible experience with the Stockton store manager. I bought sofas, a recliner, and a kitchen table. When they delivered them I noticed that they wouldn't fit once they were all assembled. I called the store and he laughed at me when I request to exchange it for a smaller one.
TJ is friendly, knowledge, and takes her time to explain everything. Calm and patient, not your typical pushy salesperson. She has always demonstrated superior customer. I have been her customer for almost 3 years and she continues to be nothing short of amazing.
David, my sales person was very attentive and knew about all the sales. He was very informative. 5 stars for you David. Thank you for a painless experiance. Love my bed!. I will buy there again and will ask for David. Thank you again MaggieParadiso
Erika at the Stockton home store was so sweet and helpful. This is my second purchase from this store. And their customer service is beyond amazing. Both Erika and her manager Austin worked very hard to give us the best deal. I feel the Ashley Furniture really cares about their customers and their employees. My sofa and reclining chairs are sturdy, super comfortable and look great in my livingroom. Great experience.
Walked into Ashley today to just look and get a feel for what I wanted to purchase after having reviewed a ton of different sectionals across many sites. Jessyca Vasquez was my specialist who listened to what I was looking for and directed me towards the different sectionals and gave me a breakdown of how it worked, if I liked certain pieces I was able to customize my specific sectional! She let me walk the floor without pressuring me and allowed me to make my decisions on what I was looking for and within range! She did a great job and I ended up going with an ultra plush sectional that I sank into and it was a great deal. I was also able to get my dresser that I was in need of. All while feeling no pressure. Awesome experience with Jessyca!
Al was very professional and listened to what we were looking for and then directed us to look at what furniture would fit
Austin was awesome! I had a small issue in regards to delivery. I went to the store and with my concerns and Austin went above and beyond to get the issue resolved immediately! I will definitely be doing more business at the Trinity Parkway location!
This store has a very nice showroom. Gave me a lot of inspiration for my own home. The furniture is very nice. I had a hard time choosing what I wanted. I ended up getting the Prentice bedroom set and I love it. Delivery came as scheduled. The guys helped set it up in my second floor bedroom which I'm grateful for since they were heavy pieces. The furniture are pricey for the nicer pieces. They do have lower end pieces if that fits your budget more but you get what you pay for. The store manager is awesome and worked with us in getting what we wanted. I will definitely but from them again.
The best Ashley sales associate, I've ever run into at this store. She's certainly knowledgeable in the business. I totally appreciated her.
I went to change my sofa .Because my sofa was smelling too bad and the sections were dropping down even though it was only month I bought that .For the same reason ,I went to Ashley to talk about it .Instead of helping me out the lady sitting in the front name Fozia ,just made fun and took it as joke .I don’t think so there was any sense of making fun of us and the situation.I am sorry to say but this is really the worst service.Everyone over this place are really helpful but taking this situation for making fun or as silly is not good 😭😭😭😭😭😭
Dont explain everything to you bad customer service
Delivery department sucks.
Customer service has not been good. I received the material quickly for the repair and still waiting to have it installed It has been at least six weeks. Text messages say they will respond in one day.
Reasonably priced very nice staff as well bought a bedroom set!
Do Not buy from this Store!!! We purchased over 9k on furniture for our new home. We were told we were getting a great deal and some "free" items. We came home, I was very excited, and I text all my friends to inform them about this "great" deal. They asked to see what we had purchased so I went online to take some screen shots, and to my surprise Ashley's online had all the items for a much cheaper price!! In reality we were not getting anything for free, but instead over paying. I was so upset that I went into the store the next day and asked to speak to the manager. The manager then said, "our staff is not here to to do your homework, you are supposed to do your own research" I looked at my husband in disbelief! I said " your staff shook my hand and guaranteed me the best price!! So I expect that!" They ended up giving us the price that was online and it was a discount of over 1k! It took over 4 deliveries to get all of our items, due to them having to take a few back due to damages. On the last delivery our couch had small nail sticking out, at this point we were done taking days off work for another delivery. We asked that they send a technician to come and repair it over the weekend. Technician brought his 4 year old to work(my home) he explained he had no one to take care of him. Both my husband and I felt bad, but at the same time furious with just the way everything was going. When we purchased our furniture, we were talked into their finance special, where we would have no interest at all. So we went with it! Worst decision ever!!! Due to the refund they had to give us for the over charge. We were told that another account had to be opened with the correct amount of our order and close the other one. My husband's credit dropped by 40pts! We called Ashley they told us to call the bank we called the bank, and they said it was the way Ashley's created the other account, and now we had 2 accounts therefore it showed we maxed out and were over the limit. We went to Ashley's they told us they would fix it, we called them many times, but Never got fixed! We called corporate, i left a message, someone was supposed to call us back, they didnt. I called again and all I got was a gift card of $150 for a store that I never wanted to go back to! This was a year ago, why am I posting this now? Because I made the Stupid mistake of going back this year with my worthless, useless $150 giftcard! That deserves a separate 1 star review. If you want to hear lies, pay more, make alot of phone calls, take days off work, stress, headaches, then please shop at Ashley's furniture where you can get that and more!
Went to Ashley outlet warehouse had a wonderful time With Aaron. He spent so much time with us . To make sure we found the perfect set to go in our new home.