Ashley HomeStore Stockton, CA

Ashley HomeStore Stockton, CA


About the store

No matter which Ashley HomeStore location you visit you'll find stylish quality furniture that's just right for any room in the house. But we're much more than just a furniture store - we're a member of the community! Ashley HomeStore owners and their team members live and work in the same areas in which their stores are located so they understand the importance of community involvement. Many participate in philanthropic activities and events and - at the national level - Ashley takes its philanthropic responsibility seriously by providing support for major charities throughout the country. Visit your nearest Ashley HomeStore showroom today.

Recent Reviews
4.3 Star Star Star Star Star
(545 reviews)
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I went about 2 weeks ago to purchase a sectional couch for my apartment, because my first set of couches did not fit due to the layout of the apartment. I went in with measurements just to make sure the salesman would help me choose the right couch and trying to avoid another waste of time and money. As I am browsing through looking at the furniture I am then greeted by Thai Tran from “Finance” and keep in mind I have not yet explored my options well. I am then pushed to settle for a couch I wasn’t sure was going to fit In my apartment entrance and I even mentioned to him about the situation with the layout we have at our apartment. I was then disregard with “our delivery team will take care of fitting the furniture through the door” as we finalize the paperwork I am then told and NOT asked IF I wanted 5 yr insurance on the furniture, and I then said “I don’t want insurance added”. I was then told very clearly “no furniture including the couch would not be sold/finance without the 5yr furniture insurance” and I actually believe it since said he took care of finance and it was one of the policies. When everything was finalized he didn’t even bothered to say goodbye or anything. I ended up getting 3 piece coffee table, 2 table lamps and a sectional couch that was not even measured and I was unsure if it was going to fit in my apartment. So 1 week and 4 days pass and I finally get my furniture and my sectional couch did NOT fit!!! I did keep the tables and lamps but I was so upset that the same thing happened and once again I was left with no couch! I am so upset with the service I was given and my 3 piece tables were not even put together well. I’m currently in the process of getting a refund and hopefully with the help of TJ I will get the right couch for my place. Word of advice DO NOT trust trust Thai Tran from Finance and make sure to ask twice with someone else. Totally regret wasting time with Thai the first time.

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Excellent service ! We have bought several pieces there.

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Their Tempurpedic beds are amazing, and the deals they have on them are incredible!

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(Translated by Google) Very bad service when you buy to pick up yourself if you make an appointment and they give you a number which they never answer (Original) Muy mal servicio cuando compras para recoger tu mismo te sicen que agas cita y te dan un numero el cual nunca contestan

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(Translated by Google) Very good treatment, very nice furniture. Now I am waiting for my living room and dining room that I loved and I want to see them in my house (Original) Muy buen trato, muy bonitos muebles. Ahora estoy esperando mi sala y mi comedor que me encantaron ya quiero verlos en mi casa

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For starters, Their pricing is all over the board... I had made a purchase and went back a few hours later because they agreed over the phone that they would price match their online price (which was $400 cheaper). Upon arriving to the store, filled out a form and was told I would be called in 7-10 days to process the credit. Really? This should be able to be done on sight..... No call every took place, when following up gave all the information again, and still no call back. Inconsistent pricing and terrible service. Just too hard to do business with and they are not customer focused. Shop elsewhere folks.

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This store not only has great, high quality furniture collections but also excellent customer service, fast delivery service. Amy is one of the best employees who went out of her way to help and make sure i find the furniture i need and wanted within my budget. She is highly knowledgeable, She did not pressure or talk me out but instead listened to me and was able to find furniture based on that and made my shopping experience fast and easy. I highly recommend Amy for anyone with furniture needs.

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Customer Service was Terrible. When we had purchased a table set . They didnt have anyone to help us to our car with the 4 pieces. They all stood around ( 6) and watched us carry them to our car. I'm sorry but I've been in customer service as a manager for 20 yrs. & if i was in charge of the store at that time. You can bet i would of been out there helping my customer that just spent 1000$ to her car myself. We went to R C Willey to buy our livingroom set the same day!!

Star

Place is a rip off so I went in to get a mattress only because I don’t want to buy blind and the bed comes and it’s not what I wanted so we found a matter we liked it was $1,099 but came out to $1,249 after taxes and with the Labor Day sale so a few days have passed and I get a email for the same exact mattress I just purchased is $1,099 and after the sale price it was $618 online for the Labor Day sale so why would it be more in store and cheaper online I should of automatically got the same price that it was listed for online I will not be returning.

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Very pleasant and nice . Didn’t hover over me

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My original review was definitely going to be a one star review I was highly disappointed about a few events that took place with my furniture delivery. After speaking with an associate named Sierra, I decided to change my opinion about the store and my experience here! Not only is she an amazing customer service representative. She also spoke to me in a highly professional manner at ALL times. Extremely helpful and extremely genuine about the concerns I was having And delivered fast options To help me resolve this issue! Thank you so much! I appreciate it.

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Your employee Al has excellent customer service. I highly recommend him and the Ashley store in Trinity Park in Stockton California. Thank you. I will definitely do business here again.

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Your employee Al has excellent customer service. I highly recommend him and the Ashley store in Trinity Park in Stockton California. Thank you. I will definitely do business here again.

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Good quality furniture.

Star

Horrible customer service, my delivery came early than delivery window and because I wasn’t home, driver never even got out of truck. Now there is a 48 hr window before I can reschedule delivery... and I waited 2 weeks for this appointment. Sarah so-called management at the store was very rude!!!

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Star

DO NOT SHOP HERE Horrible service!! And so much money we paid out, the appointment was rescheduled 2 times. The first time it was broken. The second time they told me it was damaged. What kind of service is that?! I DO NOT RECOMMEND THIS PLACE AT ALL! Horrible....

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