Ashley HomeStore Stockton, CA 95219

Ashley HomeStore Stockton, CA


About the store

No matter which Ashley HomeStore location you visit you'll find stylish quality furniture that's just right for any room in the house. But we're much more than just a furniture store - we're a member of the community! Ashley HomeStore owners and their team members live and work in the same areas in which their stores are located so they understand the importance of community involvement. Many participate in philanthropic activities and events and - at the national level - Ashley takes its philanthropic responsibility seriously by providing support for major charities throughout the country. Visit your nearest Ashley HomeStore showroom today.

Customer Reviews
4.1 Star Star Star Star Star
(728 reviews)
Star Star Star Star Star

Star Star Star Star Star

From the moment that we walked into the store Jake was attentive and informative!!! Thank you for a great experience at Ashley Homestore. I will definitely be back!!!!

Star Star Star Star Star

Worked with Jake. He did an excellent job!

Star Star Star Star Star

From the moment that we walked into the store Jake was attentive and informative!!! Thank you for a great experience at Ashley Homestore. I will definitely be back!!!!

Star Star Star Star Star

I had a small issue with regards to some furniture that was ordered. I went into the store and talked with the assistant manager Jordan and the store manager Rosario. They were awesome. They both bent over backward to help me with my situation. I am very happy with Elisha in customer service as well. Thanks to them, it is all resolved. Love the furniture!

Star Star Star Star Star

Thank you Jesus Anaya for answering my phone call & just especially for meeting my husband & I to help with explaining the furniture & just be a great down to earth person... Thank you Jesus!

Star Star Star Star Star

Star Star Star Star Star

I enjoyed shopping here . Maria is so nice and everyone is friendly . I love Maria she's very informative and very helpful . Super awesome and I will definitely coming back for more

Star Star Star Star Star

Maria was great the whole time. She was very patient, helpful and answered all my questions. I will definitely come back and see her!

Star Star Star Star Star

We give 5 stars for our salesperson Jesus our experience with him was great. He is very resourceful and helped get us a great deal.

Star Star Star Star Star

Maria was great the whole time. She was very patient, helpful and answered all my questions. I will definitely come back and see her!

Star Star Star Star Star

We give 5 stars for our salesperson Jesus our experience with him was great. He is very resourceful and helped get us a great deal.

Star Star Star Star Star

Nice store. Great selection. Store manager very attentive and or salesman was great. Delivery promised within days!

Star Star Star Star

Star Star Star Star

Star Star Star Star

I was help by Rence. The experience was very peaceful and I did not feel rushed to make a purchase. I was shown multiple Sofas and he took the time to explain the details to me and programs. I will be going back to buy something else. Thanks RENCE!

Star Star Star Star

Star Star Star Star

Star Star

Initial visit was great. The store was very clean and Jesus, the sales associate, was amazing. Very attentive, listened to what we wanted and offered options according to our needs and price range. He ordered exactly what we asked for and never pressured us to go above our price range. Unfortunately that's where it ended. The items delivered were only half right. We rejected the incorrect pieces and went back to the store the following day to get it corrected. They had computer issues on the day it was ordered and had lost or paperwork since then. We had to make multiple trips back to the store until it was resolved. It was another 3 weeks before the correct items were delivered. They gave us a card worth $50 store credit for our troubles (which honestly only buys a small lamp, a throw, a pillow, or some other useless item).

Star

Horrible service. We were lied to about when our furniture would arrive. When they finally made a partial delivery, everything was broken. I wouldn't recommend this place ever.

Star

It's been a mess since day one, we bought over $6000.00 of furniture and mattress's . I was promised a delivery date, that came and gone, was told another date...that came and went. I called the store, I was transferred 2 times, hung up on a third. Finally through browbeating they delivered my furniture. I had thought this was all over, yet now again I'm trying to get Ashley Furniture to replace rails on my bedroom set. Now they say again that no one is coming... I'm so disappointed in this company, I had thought I would buy more but never again!

Star

If I could give no stars I would. I was notified via phone and text that my furniture would be delivered between 11:30 am and 3:30 pm on the 28th. When it hadn't arrived and no notifications of delay was received at 4pm I started calling the number provided. After 3 phone calls to the corporate office, 1 to the store where the purchase was made I was finally told at 7pm that my furniture was on back order and was never going to be delivered. This information had to come from the delivery driver. I asked each person I spoke to why I was never notified and the only response I could get was we will check into it and call you back. It is now 3 days later and I am still waiting on those follow-up calls. I have no clue what the status of the furniture is as no one seems to be capable of answering that question even after calling the corporate office again on the 29th. Still waiting on them to call me back as well. I have continually called the local store to speak to the manager but can't get anyone to even answer the phone there. I have never dealt with a more unprofessional business in my adult life. At this point I regret purchasing from this business as they clearly do not care about their customers.

Star

I wish I could give it zero stars. I ordered my daughter a new bedroom set on 11/26 and here we are 12/18 and we still have no furniture. I was told everything was in stock and now I am being told it's all on back order. I have read several reviews all reporting the same problem. Never again. We usually go to premier furniture gallery but thought we would go to ashley this time. Well, lesson learned.

Star

Horrible .... the hardware not delivered with furniture, on phone for hours trying to get parts needed. Then they send partial hardware after 9 days. Then 30 minutes on phone again. Still haven't received parts and been 6 weeks since original order. Buy at your owe risk.

Star

Purchasing the furniture was a very nice and easy transaction. This is the only good part of this store. The rest of the story is horrible customer service, false promises, and failed deliveries. Purchased an entire living room set, including accessories (lamps, rug, picture frames, etc.), from this location in the middle of November 2016. Was told due to the high demand that it wouldn't be delivered until the week before Christmas 2016. This wasn't a problem as my wife and I were in no rush. About 2 weeks before Christmas we received picture frames in the mail which we thought was weird as we were not informed things would be mailed to us. Delivery day comes and furniture comes. First issue, an ottoman we delivered had a huge slash in it. Not a huge issue as we rejected that piece and had it set up for delivery. Second issue, no accessories (besides the picture frames in the mail). I called the store and was on hold for 10-15 minutes before someone put me back on hold after quickly describing my issue. I hung up and went in to the store. I was informed they cancelled my accessories order, but didn't know why. They reordered the accessories and told me they would be mailed to me. When I asked for an ETA they said I'd have to call back the next day once the order was finalized so it had a tracking number. When I called back the next day I was told December 28th would be the day when the rest of my accessories came in. December 28th came and went with no delivery. I had the ottoman set for delivery on January 8th so I decided to wait until then to find out where my accessories were. Ottoman came in today (01/08/17) but still no accessories. I go into the store to ask why. Tons of people working but nobody wants to help. Finally I get help and the girl just tells me here are your UPS tracking numbers go home and look them up. I get home and the tracking numbers don't exist!!!!! Never buy from this store unless you want MONTHS of chasing your order with poor customer service to help.

Not your nearest store? Try again

Find a store near you

current-locationUse current location

or