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Ashley HomeStore Stockton, CA 95219

Ashley HomeStore Stockton, CA


About the store

No matter which Ashley HomeStore location you visit you'll find stylish quality furniture that's just right for any room in the house. But we're much more than just a furniture store - we're a member of the community! Ashley HomeStore owners and their team members live and work in the same areas in which their stores are located so they understand the importance of community involvement. Many participate in philanthropic activities and events and - at the national level - Ashley takes its philanthropic responsibility seriously by providing support for major charities throughout the country. Visit your nearest Ashley HomeStore showroom today.

Recent Reviews
4.2 Star Star Star Star Star
(662 reviews)
Star

08/12/20: Horrible customer service. Only delivered 1 of 2 of my furnitures on date of delivery and the delivery driver told us it was going to be delivered the next day which they never came. Called customer service and told us it was on back order for a whole month. A month had gone by and I gave them a call the girl on the phone sounded like she didn't want to be there or annoyed when I asked her about my furniture status. They told me we gotta wait till another 2 weeks. I pretty much had enough and took a trip to the store to either ask for a refund or an exchange. They told me no refund cause supposedly the furniture is in the process of shipping and exchange is only available when the furniture hasn't entered the house. Avoid this store and get your furnitures elsewhere. I bought a 600 dollar king size bed 4 years ago from a mom and pop Vietnamese owned furniture store all the way out in Oakland and even though the bed wasn't top quality cause I paid for what I got but at least they came and delivered their promise on the date and time of arrival with the whole set non damaged. Update: 09/23/20 2 weeks after they told me to wait for the day of delivery it is now 09/23/20 Wednesday. I received a text this past Saturday confirming my delivery of sofa with a recliner and still no show. I called customer service and they said the sofa twice again was on back order and the test they've sent me was an error. They told me I gotta wait for another 2 weeks on 10/07/20. Customer service even transfered me to talk to their supervisor and had me for 15 minutes only to talk to another customer service representative. Supervisor probably got tired of all the other complaints of customers not receiving their furnitures on time. If I don't get my furniture for this 3rd attempt I'm going to file a small claim on these con artists. I don't know how they stay in business. They continuously lie to their customers. Don't shop at Ashley!!!

Star

08/12/20: Horrible customer service. Only delivered 1 of 2 of my furnitures on date of delivery and the delivery driver told us it was going to be delivered the next day which they never came. Called customer service and told us it was on back order for a whole month. A month had gone by and I gave them a call the girl on the phone sounded like she didn't want to be there or annoyed when I asked her about my furniture status. They told me we gotta wait till another 2 weeks. I pretty much had enough and took a trip to the store to either ask for a refund or an exchange. They told me no refund cause supposedly the furniture is in the process of shipping and exchange is only available when the furniture hasn't entered the house. Avoid this store and get your furnitures elsewhere. I bought a 600 dollar king size bed 4 years ago from a mom and pop Vietnamese owned furniture store all the way out in Oakland and even though the bed wasn't top quality cause I paid for what I got but at least they came and delivered their promise on the date and time of arrival with the whole set non damaged. Update: 09/23/20 2 weeks after they told me to wait for the day of delivery it is now 09/23/20 Wednesday. I received a text this past Saturday confirming my delivery of sofa with a recliner and still no show. I called customer service and they said the sofa twice again was on back order and the text they've sent me was an error. They told me I gotta wait for another 2 weeks on 10/07/20. Customer service even transfered me to talk to their supervisor and had me for 15 minutes only to talk to another customer service representative. Supervisor probably got tired of all the other complaints of customers not receiving their furnitures on time. If I don't get my furniture for this 3rd attempt I'm going to file a small claim on these con artists. I don't know how they stay in business. They continuously lie to their customers. Why sell a product you don't have in stock? False advertising. Don't shop at Ashley!!!

Star

Horrible customer service. Only delivered 1 of 2 of my furnitures on date of delivery and the delivery driver told us it was going to be delivered the next day which they never came. Called customer service and told us it was on back order for a whole month. A month had gone by and I gave them a call the girl on the phone sounded like she didn't want to be there or annoyed when I asked her about my furniture status. They told me we gotta wait till another 2 weeks. I pretty much had enough and took a trip to the store to either ask for a refund or an exchange. They told me no refund cause supposedly the furniture is in the process of shipping and exchange is only available when the furniture hasn't entered the house. Avoid this store and get your furnitures elsewhere. I bought a 600 dollar king size bed 4 years ago from a mom and pop Vietnamese owned furniture store all the way out in Oakland and even though the bed wasn't top quality cause I paid for what I got but at least they came and delivered their promise on the date and time of arrival with the whole set non damaged. Update: 09/23/20 2 weeks after they told me to wait for the day of delivery it is now 09/23/20 Wednesday. I received a text this past Saturday confirming my delivery of sofa with a recliner and still no show. I called customer service and they said the sofa twice again was on back order and the test they've sent me was an error. They told me I gotta wait for another 2 weeks on 10/07/20. Customer service even transfered me to talk to their supervisor and had me for 15 minutes only to talk to another customer service representative. Supervisor probably got tired of all the other complaints of customers not receiving their furnitures on time. If I don't get my furniture for this 3rd attempt I'm going to file a small claim on these con artists. I don't know how they stay in business. They continuously lie to their customers. Don't shop at Ashley!!!

Star

They should have paid us for what we went through, constant misinformation about delivery dates, we had to drive to the store location out of town 3 times, 1st time we received discounts, 2nd time we received more discounts, 3rd time the delivery time was pushed back for a total time of 4 months from purchase date. do yourself a HUGE favor, go somewhere else.

Star

Complete joke. I spent $ 2,400 on a living room set August 21st and was given a delivery date of October 3rd. It was far out but I understood because of the pandemic and such. I called to verify my delivery as I had already cancelled plans I had previously made before my purchase and have nobody else to be home for delivery. When I called they told me 2 of my 3 items are on back order and one isn’t set to come until sometime in November and after it arrives they’ll call to setup an even further out delivery date. Canceled my entire order and I will find furniture elsewhere. It would have been nice to know before I wasted my time that the delivery date is not set in stone and could be months different. Cancelling my Ashley card and not doing business here again.

Star Star Star Star Star

Love this furniture store. Beautiful furniture good selection and very good prices.

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Star

I usually do not post reviews but I want it to be known that they are extremely rude at this location. I went in and I don’t know if it’s because I was wearing casual clothes that they did not say hello nor bother to come help me at all! I went up to an associate and had to request help and then she walked me over to another man that told me he would come after he was done with a client so I agreed, I waited 20 minutes and meanwhile I seen two associates passed by not questioned me at all and stand in front of the furniture door entrance waiting for clients to walk in. I finally got tired of waiting so I went up to them at asked if they can help the lady had no idea what she was saying and was very unprofessional! I ended up telling her never mind and I found the item online for CHEAPER! I encourage to visit a different location because the staff is poorly trained!

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Professionals not over your shoulder Very friendly good prices

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I wish I can give five stars However we have not received our delivery as of yet The furniture quality is good,we have purchased here before. All the problems is in the delivery. We have had the worst experience with their delivery service. Delivery dates pushed back without notice,wrong items delivered more than once. 🤞let’s hope it works out this time

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Over the last few weeks, my wife and I visited several furniture stores, ( Living Spaces, Crate and Barrel and even other Ashley stores). Dan, who helped us at Ashley Furnitures in Concord was by far the best! He greeted us right away soon as we entered the door and made himself available whenever we had questions without being pushy. We weren’t looking for big ticket items, otherwise we would have been interested in their finance option which if I remember correctly was zero percent for up to 5 years depending on the the amount you’re borrowing. For a pleasant shopping experience go see Dan at the Ashley Furnitures in Concord.

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The place is nice and clean

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Went there to buy a a specific kind of couch, 3 cushion and couldn't be more than a certain size. The store was huge and my mom and I would've been in there for ever if it weren't for Fozia. She took us directly to the 3 cushion couches they had. She was extremely knowledgeable, kind, and honestly a lifesaver. This was our 3rd furniture store of the day and the first time there was any actual costumer service. When I need more furniture, I'll be going to Ashley and making sure Fozia is working that day.

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I got immediate help with what I was interested in.

Star

The wait to receive your order is over a month.

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Gabriel was very helpful and knowledgeable! A great experience along with a great deal! Thank you for all your help and patience G-Money! Lol

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Just bought a mattress at Ashley Furniture and was assisted by Amy and I have absolutely no complaints with anything. The customer service was great and Amy was very informative and helpful throughout the whole process. I will definitely be coming back for any furniture needs and recommending friends and family.

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We came in to Ashley’s Furniture Store on Trinity Parkway in Stockton to look for a new mattress. Zach greeted us took us back to the mattresses and was able to explain all the differences. We appreciate the time he gave us and will return for any other home needs we have. We truly appreciate his professionalism, and appreciate him being there on a holiday.

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They really go out of there way joe is quite the best at his work and he speaks 2 languages Spanish and English very understanding person.

Star

Missing part to bed when delivered. Customer service put us on hold 20 min and then another person came on line. That person put us on hold and then hung up on us. Spent thousands of dollars and dont have all the pieces of the bed. Can't even putit together and no one will helps us. Couldn't get anyone to talk to through chat either. O stars.

Star Star

The delivery people showed up an hour early. They didn't call prior to showing up. Since I was in the middle of 7 other things, I didn't notice that they did not deliver the 6 shelves that should haven been included. After sitting on the phone for over 40 minutes, I was told that I would have to wait 3 weeks for a "technician" to come to my house to determine what I need. I have done thousands of dollars of business with Ashley in the past and have never had this much trouble getting what I paid for.

Star

They don't answer they're phones and staff was unhelpful. Never again.

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Great delivery and great couch.

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