Ashley Stockton, CA
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
I really enjoyed my experience because of the person that was assisting me. Aaron was absolutely amazing! His personality was endearing and he took the time necessary to ensure that I understood the product and knew when to pull back to give me time to think about what to purchase. He filled a cart for my future reference and seemed unbothered by my timeline that was a few weeks out. So thank you Aaron, you made my day!
My experience with Ashley Furniture has been horrible. I found the furniture I liked and was happy, but the delivery was the start of the problems. The delivery was being made to a Senior Independent Care that has a Conciere desk that is manned 24 hours a day. I was not moved in yet from out of state but delivery was given instructions that the Concierge would give them access to my apartment. I arrived a few days after what was the delivery date and no furniture. When I called I was given various answers, nobody home, couldn’t find the address etc. finally received much later. Now the furniture is less than a year old and the Love Seat has a gap between the arm and cushion. I have made several attempts to contact Customer Service where I was anywhere from 129-250 on the call back list. Now 48 hours plus and still no return call. I have also sent additional emails since they requested that I send a picture of the Love Seat. Now I am in the process of moving so my theory is that they will claim it was damaged in the move. So any wonder as to why I gave them only one star.
I like the stuff they have,but I just want to browse around and not be chased all over the store by the employees.
The salesman Kevin was so patient and helpful! Made it so easy to find what we were looking for. Thank you for your excellent customer service!
Worst place ever do not but there worse customer service rude
Never again…. I seriously won’t even step food into this place ever again if they tell you things are in stock don’t believe it I purchase in January and it’s about to be may sleep on the floor at 7 months pregnant because they gave me a delivery date at the store turns out they lied just to make a sale . Got some used couches and a supposedly new table sets and 🤦🏻♀️ They are sitting in my living room un assembled. Don’t let delivery people leave any items on your home. Wish they would have told me that 🤷♀️ Now it’s May and I’m still struggling to get them to bring the item that was missing from the fox so the tables could be assembled, had to cancel the rest of my order. This is awful customer service, I worked here when I was 16 years old to 23 years old, if I didn’t have an item in stock I would have customers re-select and told them the truth because I would of hated to be in the position I’m now with Ashley, sales people seriously need more training or better training at this location. Can’t say much about other location the Ashley outlets , near this Stockton location, seriously drive just 15 minutes more to their outlets/wear house.
Update: they postponed the delivery yet again. Still no word on refunding my money for two of the chairs. They said they’ll call me back but we know they won’t. Really bad service. I ordered dining table months ago and still hasn’t been delivery. They change delivery dates without giving a heads up. Ive tried canceling 2 chairs twice now and they still haven’t cancelled those for me. No refund yet whatsoever. Very bad customer service. They have no remorse about making customers wait. They don’t push to make sure you get your product. I would give zero stars if I could.
Friendly staff. Pricey furniture.
Great prices, but staff is young and slightly inexperienced. Took over an hour to purchase my living room set.
New update. Still having issues