Ashley Store | Stockton, CA 95219

Customer service was excellent! They were very helpful in showing me all my options. The process to get financed and pay took longer than expected.

Bobby is an absolute gem!! Very kind and courteous and gave us the best customer service. He was so funny and made us feel so comfortable. He greated us like we've known each other for years. Overall 10/10 experience.

Loved the service from our salesman Bobby. He made the buying process so easy and fun. Never made us feel pressured to buy, even though we did. All in all great experience. 10/10

Mohamed had great customer service and was knowledgeable about the furniture I was interested in he made the visit very nice and saved me a lot of money

Came in with family looking for a new couch and coffee table. Bobby was nothing short of exceptional. He's extremely personable and didn't make us feel rushed what so ever. Thank you Bobby for making our experience as stress free as possible. We will be back!

My grandma is a regular here, took me and we were very looked after, Bobby helped her with her furniture the first time and Mohamed helped our visit today, both very friendly and helpful! Great location as well :)

Mohammed was a fantastic associate to work with. I will refer my friends and family to him in the future. I’m glad to have stopped by here today.

Mohammed was awesome highly recommend!

Mohamed- He provides very good service to customers, is attentive and friendly

Mohamed did an excellent service and he is really helpful

The staff was so rude, and unfriendly

Love this Place! As soon as I walked in the door, I was greeted by a very friendly face. I was able to walk around without the pressure of a salesperson following me around. When I had questions, Julisia was there to answer them. She was amazing while I chose between 30 rugs and several choices of beds. I was able to put together the furniture package of my dreams. Thank you so much Julisia, I will be back to see you when I need furniture or furnishings.

Great experience mohammed wasvery helpful

My husband and I were looking for a queen size bed and we had Bobby, the sales associate helping us. He was such a help in finding a bed that we both loved. He made everything so easy for us..Thank you Bobby for all your help and being so kind.

Mohamed was great!

Mohammed was great to deal with.

Keith did a wonderful job helping us find the perfect sofa set without being pushy.

I recently had the pleasure of working with Mohamed Iqbal at Ashley Furniture, and I can confidently say it was an outstanding experience. Mohamed's exceptional knowledge of the products, combined with his friendly and professional demeanor, made the entire process seamless and enjoyable. He took the time to understand my needs and preferences, offering insightful recommendations without any pressure. Mohamed's dedication to customer satisfaction is truly commendable. Thanks to him, I found the perfect pieces for my home. I highly recommend Mohamed Iqbal for anyone looking for a top-notch furniture buying experience! Five stars all the way!

Very good mohamed

Great customer service and so patient when helping make our final selection on the products purchased. Stevie helped us and it was easy to talk to her…she was super friendly throughout the entire process.

Final Update: Ashley offered to do one-time exchange or return of this chaise to resolve this issue. Even though I was only asking for a technician to come patch up that unfinished section, they said their technician are unable to do so. As such, I have agree to return this chaise for a full refund. Thank you for working with me to resolve this issue. Update: After the delivery of the furnitures I purchased, the chaise i bought for $719 had an incomplete upholstery on one side. I was told that because it was part of sectional. Why would they sell sectionals in pieces if it will look unfinished? I can’t even move it to another area of my living room without that unfinished part showing! If i was told/shown that the upholstery would look like this, I would not even consider this furniture. Very disappointed with this purchase especially if youare paying $719 for it. To make it worse, Ashley’s unwillingness to rectify this issue by sending technicians to patch this unfinished portion up, even if you paid extra to have extended warranty protection. I am not even asking for a replacement or refund, I just want them to send their technician to patch up the unfinished upholstery on this expensive chaise. You may have nice people working for you but if your store sells substandard products such as this chaise, not give full disclosure/description to your customers, and refuse to rectify this issue, you will lose loyal customers like me. I was a repeat loyal customer up until now. Original Review: Mohamed is such a great sales person. He helped me patiently find the items I needed. He and his manager, Ken, were both very helpful. Thank you both!

Mohammed was very kind and helpful. Can’t wait to see him again!

Excellent customer service, knowledgeable, patient , providing a comfortable environment highly recommended Bobby and Management

Great customer service soon as we walked in.. and was helpful on our furniture we picked out. 😊

Mohamed iqbal. He is very friendly and help me so quickly process he did.

Bobby is amazing! We went in today just to take a look, and Bobby was great from the moment we walked in. He took his time showing us all of the options they had. We ended up placing an order for a brand new couch, Bobby was so helpful through the whole experience! 10/10 recommend!!

The sales people (Stevie Gandee) and the others are great! I like that they are helpful and not “pushy”. I ordered a sofa sleeper that was delivered yesterday and I must say, the delivery guys were awesome! I wish I would’ve gotten their names. I will definitely make other purchases from the Trinity Parkway location in Stockton, CA.

I worked with Julyssa at the Stockton, CA location. She went above and beyond for me. Her customer service is management level.

Mohammad was very helpful and professional with my purchase

Mohammad Nice person. Excellent skills for sale 100%

Mohamed was very helpful and friendly!

Super helpful and had a good assortment of items to look at. Keith helped us find the perfect mattress and got us in and out quickly. Definitely shopping here again

The furniture I purchased is amazingly beautiful. And the mattress I bought was very affordable and extremely comfortable. BUT.... The Lady who assisted me seemed irritated that I was taking to long, had a sour face, and tried to act nice once I was ready to purchase Customer service was so so!! When I go back for the other furniture I will not be dealing with her! When I spoke to management, they didn't care, just told me "My employees know better" Like really? Needless to say I will not stop at that specific store in Stockton on Trinity parkway! Thanks for the great furniture and mattress

Luis was excellent so was Kennith!! I would highly recommend them both .

Jen was great and very patient with me, im excited for my new furniture and will continue to shop here for future purchases!

I got my correct size mattress and box for myself. Thanks for sales guy Mohamed.

Mohammed Iqbal he was so helpful and very kind Thank u

Bobby was great ! thank you for selling me the dinning tables Bobby!!

Mohamed Iqbal is done very good service for our family, he is very knowledgeable. Thanks bro.

Thanks Mohamed for helping me out regarding my sofas. Really appreciate it.

Mohamed Iqbal service is Excellent in Ashley furniture in Stockton CA i give five stars for him

Mohamed Iqbal was very patient and helpful answered all my questions I had and made sure I left satisfied with my purchase

Mohamed lqbal

Keith was very nice and helpful! Answered all my questions!

Super nice to have your "own" consultant helping you find things that your looking for. At the same time however. Let's you look on your own as well without being intrusive. Lots of choices and styles.

The stuff is very friendly and they helped me with my purchase that went so smooth . Thank you julissa and her manager.

Mohamed very helpful great guy to work with

Julyssa is an amazing help. She explained everything perfectly since it was my first time buying furniture. Thank you Julyssa.

Went in to look for a new mattress. I was immediately greeted by Bobby. He was very kind and extremely knowledgeable about the different mattresses and foundations. The entire sale was completed within an hour and he was able to get me a sooner pick up time! Thank you Bobby for such a pleasant experience! 😊

Excellent service and best quality of furniture.

We had the pleasure of working with Mohammad to purchase a bed frame. He made the process seamless and easy. Our utmost gratitude to him.

I’m so happy I decided to go into Ashely furniture! I was immediately greeted by Bobby, he was so sweet, funny & knowledgeable. I told him what I was looking for and he helped me find exactly what I wanted right away. He definitely went above and beyond and I’m so thankful for that

John was awesome and so helpful. I really appreciate the service that he provided. He was kind courteous and funny.

Keith was very helpful and courteous. He walked me through the showroom, showed me what they had available and in the end we decided on ordering something from the website. He made sure I purchased what I wanted even if they didn’t have it on the showroom floor. I’m looking forward to receiving my new chair in the next couple of days.

Mohamed did excellent customer service in ashley stockton

Stevie was delightful! She helped us find exactly what we were looking for. I'd reccomend asking for her when you are shopping for all of your furniture needs.

In Stockton Ashley Mr Mohamed sales service is excellent. Thanks to him

Loved Bobby!

never again! they have changed my delivery 4 times now. when I bought my furniture they assured me that it would be delivered by the delivery date. I mean I did pay for delivery after all I believe they should honor that atleast.but I bet if I payed them 1 month late they wouldn't have liked that. so I recommend checking other furniture stores honestly.

Bobby has the best customer service and helped us out on something we were looking for. I would suggest coming back

Bobby Customer representative

Muhammad was very helpful and knowledgeable.

(Translated by Google) Super (Original) Súper

Good customer service and consideration to the customers. Sales rep that helped us was Mohammad.

Lots of really nice furniture.

Walk in for the first time was greed and walk thru store given price without any pressure to buy was treated a great sales guy ( Bobby ) was the nicest person that made 5 ⭐

Maria C did an amazing job assisting me in getting my bedroom set today. She was very helpful and offered many options for me to be happy with my purchase. The buying process was quick and easy!

Went in talked with bob for a while he gave me the best deal on the furniture, but didn’t stop there he even went out of his way to schedule my delivery 2 weeks earlier than the original scheduled date. He understood my budget and went out of his way to get me taken care of me. I definitely will be back to purchase and fill up my brand new empty house lol.. THANK YOU BOB!!!!

Mohamed at the Stockton Store made my shopping experience great!!!

Ashley, Mohammad, and the rest of the store were really helpful

Stevie was amazing and helpful, will definitely be back for her service!

The Sales Rep named John is the best. He is an excellent Sales Representative. He is very helpful and very patient with us. He is an A+ employee. We will definitely come back 😊

Maria c wonderful service

Bobby was very great, a true North Star ⭐️ and jewel to have with the Ashley family. If your looking for great customer service and experience with no complications grab your house decor at Ashley on trinity parkway

I just want to say that this is by far the worse experience I ever had. . I pay for new furniture. Cause the one on the store look and feel nice.so I ordered a set. But what we actually got was junk. Different from what I tried at the store. They don’t do anything to help. Never again Ashly. Worse furniture I ever own.

Excellent customer service via knowledgeable friendly staff.

Mohamed Iqbal took care of me. Great service!

Everybody was very helpful

Stevie was great! She was very helpful and knowledgeable when we purchased our sofa, dining room set and bar counter chairs!

Maria C was absolutely outstanding with us today . She was extremely patient, kind and even helped push my mother around in her wheelchair without being asked . Definitely recommend customer service from her in the future :) !!

MariaC helped me find the perfect sleeper sectional for my family! So friendly and informative!

(Translated by Google) Julyssa is a good salesperson, she takes good care of people. (Original) Julyssa es buena vendedor atiende bien alas personas

Cindy was very helpful while at the store. She was very thorough and patient with all my questions. I have had a great experience ever since I became their customer.

Mohamed iqbal was very polite and kind, helped purchase of dinning table and a bedroom set.

Julyssa was amazing! Very helpful and patient!! We will definitely be back in the future because of her!! Helped us with pick out matching decor for our new furniture!

Mohammad was very helpful and professional. He was very patient as we searched the store. Highly recommend Mohammad!

We purchased a rocking chair for our daughter's room and with the help of the sales associate, Keith, we found exactly what we were looking for. The chair is in stock in the Lathrop warehouse and we will be able to pick it up tomorrow.

Keith at Ashley Furniture in Stockton is a great salesman! We went in a few weeks ago to look for a reliner, returned today to make a purchase because he was so nice to us. He remembered us from a couple weeks ago and struck up a conversation as if he knew us personally. Definitely made for a good experience and sold us the chair. Thank you Keith

Bobby did a fantastic job. He was very patient with us as we kept changing our mind. Ashley and Karissa were a big help with information as well.

Maria C. was fantastic and helped us find the perfect home office couch. Looking forward to returning to Ashley soon

John in the Stockton store was very helpful and attentive. We were very happy with our purchase.

Store manager told me that you can call tomorrow and pick up your sofa. I keep calling no body pick up phone. This store manager sucks he told me no compromise on price but looks like he can compromise service and quality. Ashley management sucks😡

Gave us good customer service and helped us with everything we needed 😊 very friendly and considerate.

Best experience ever , Bobby was fast,efficient and very sweet,amazing customer service,thank you!

Great service! Mr Bobby was very helpful. Got what I was looking for and was very satisfied.

bobby was amazing! i went in with my mom with no intention to buy & i left with a whole bedroom set😂 he was incredibly helpful and very genuine!

They were very friendly and helpful. Answered all my questions with a smile

I was assisted by Adonis while looking for a new mattres and recliner. He was very helpful in explaining the features and pricing. Great customer service. I would highly recommend.

Julissa super sweet. Very helpful!

Great store great friendly service.Maria C was first to greet me and assisted with my purchase.

Maria was great to work with! She made out shopping experience very pleasant!!

Awesome staff, everyone is so friendly and courteous, it was a pleasure working with them.

If you looking for quality and excellent service, then Ashley furniture in Stockton is the spot! Stevie, thank you for your knowledgeable input.. I described the color scheme in my living room and you helped me color coordinate a perfect couch and area rug. Best purchase I’ve had in a long minute, no regrets!

Great service from Mariac. Helped me find what I wanted in my price range.

Great service and assistance from Maria C! 5 stars!

We had a very good experience purchasing an entire new living room set. Bobby was the sales rep and was upfront, so kind and a joy to work with. We were done within an hour. This is our 2nd time purchasing from Ashley and we would go back. Reasonable pricing.

I cannot recommend this furniture store enough! The prices were unbeatable and we were able to furnish our entire home for $5,000 less than what we had budgeted. The quality of the furniture is fantastic and the customer service was top-notch. Keith did a great job in helping us furnish our home.I will definitely be returning for any future furniture needs.

Maria was very helpful

Go see the sales rep - Jan. She was excellent!

I am very happy with all our purchase. We got almost all of our furnitures from Ashley’s. Our latest purchase was a love seat and an ottoman- Maria C. was very helpful and accommodating.

Ashley Moore Great Customer relation in solving our issue with getting chair Exchanged After weeks and weeks of talking to different people Stockton California

Julyssa was amazing, most personable, knowledgeable and took her time to explain things well without pressure. We appreciate her professionalism and kindness.

Great furniture

We bought our couch just over a month ago, noticed a cushion sinking down & we also caused a stain (our fault). We heard how amazing Ashley's warrenty is & that is why we went with Ashley furniture. I have been dealing with their Warrenty Company reguard (wich we paid very good money for) for over a week & they do not want to send out a tech, they acknowledged there is a flaw in the couch but will not address it until we clean the stain with a kit they are sending us to clean ourselves. After going round & round with reguard, I called Ashley in Stockton where we bought the couch and Karissa gave us flawless service this morning (which we received with our purchase from another wonderful salesperson) and she is sending out a tech person in the next 48 hours! Thank you Karissa & Ashley Furniture in Stockton! I appreciate you!

Msria C was great

Addonis took great care of us and made the experience smooth and pleasant.

Maria is awesome

Nice store nice furniture. Can not take it home the same day. We did find a great recliner in the clearance section that we could take home same day.

Great service! From the sales associate Julyssa to the delivery service.

The staff at Ashley’s were extremely helpful and answered all of the questions I had regarding furniture! Would definitely recommend to family & friends.

Right when we walked in Keith give us great service and was very helpful.

1/2 - loveseat was delivered 1/3 - the recliners stop working. They stick when going up, they won’t close, you have to stand up before they will go down at all. 1/4 - called the store to ask what we can do. I asked if we could get exchange it. The woman answering the phone laughed at me, said the couch was ours the minute it entered our home. She sets up a furniture repair. 1/9 - furniture repair person arrives. Looks at it. Says that parts are needed to fix it and leaves. And here we are 1/29- with a broken loveseat still. No parts, no repairs, and just rude customer service every time we call and ask. Apparently the parts are being mailed to us for Who knows where. They can’t say for sure, they can’t or won’t do anything. This couch is less than a month old. It is falling apart. The recliners won’t close, the cushions are deflated, the fabric is saggy. It is so uncomfortable to sit in now. It was less than 48 hours old when we called the store the first time and they still couldn’t do anything. The only time they will help you is before the item enters your home. Buy somewhere else. We have the warranty and extended warranty and it all means nothing.

This was the first time we bought something from Ashley Furniture Store and we got helped out by Bobby he was very helpful and kind person I really appreciate his service thanks

Keith at the Stockton location was a very helpful individual that gave kind and helpful support to complete my transaction. Thank you. Kenneth was great as well.

Excellent customer relations

Jenni, Julyssa, and Kenneth were fantastic, very helpful.

Purchasing, customer service and delivery protocols should not vary in the business of retail furniture. By its definition alone; there should be a clear understanding that is too often taken for granted by perhaps both the customer and the retailer. I took for granted the items I purchased would have a smooth transition for delivery as it has for several years in the past. That experience is what compelled me to continue to purchase products from this retailer at this particular location. All of the attributes I mentioned have diminished greatly regarding my most recent purchase that has inspired me to write my personal review. My advice to perspective customers purchasing from this retail establishment is to make a concerted effort to ensure your delivery schedule will be taken seriously and have them demonstrate this to you the “day of your completed purchase”. If you do not take this precaution in advance you should prepare to be misinformed about your delivery until the "eleventh hour” that will cause a great deal of frustration for the customer. For me personally it has given me pause when considering purchasing from this establishment in the future.

Kieth was very helpful, patient, and took time to show me around the store and suggested many things. When I got a snag in pricing he helped me threw and gave me discounts were he was able to. I would recommend his customer service and sale experience for future sales purchases

Stevie was great to work with.

Stevie was very helpful and very knowledgeable. She made the transaction quick and easy for me as I was pressed for time. I also liked that I could get my mattresses as well. One stop shop.

Mariac was very patient and knowledgeable about the furniture items

Very helpful and made the whole process easier and more enjoyable. Mariac was very helpful and friendly.

Great service Maria C great customer service

Great customer service and they have the best prices in town 👍👍👍👍👍

I ordered a mirror and was told by the sales rep it would be delivered 6/10. I received a call 6/14 that I had to pick it up. I do not have the means. Poor communication and service.

I walked in and met the Sales Consultant, Stevie at the Stockton store. She greeted me with a smile, asked me what I was looking for, and immediately walked me to several selections. I found exactly what I was looking for and it was listed as a "Hot Deal". Stevie was very patient and kind, provided me an immediate estimate, and I made my purchase quickly. Delivery date was confirmed at the store and shortly thereafter by text. Very pleased so far.

Nice selection of furniture.

Maria C provided outstanding service! Great store

I was a little surprised and extremely satisfied by the help I received while shopping for furniture at Ashley's store. Quan was very helpful in assisting us in furnishing our living room just the way we wanted it he has very good perspective and taste I almost wanted to buy bunk beds to move him in with me we got along so great he is so easy to talk to I strongly recommend this store to anyone looking to furnish their home the people are great and the selection is amazing

The store personal were every friendly and helpful. They did not try to over sell the product. However made excellent upgrades.

Bobby was very helpful and wasn’t pushy at all! It was a very pleasant experience and I bought multiple pieces of furniture. I would recommend Ashley!

Makayla was awesome and was very patient and informative and overall a great associate with us looking for new couches! The whole staff was very accommodating and was able to help us with anything we needed. Great experience!

My experience with this store has me convinced to never buy from Ashley again. They told me that the majority of my furniture would be delivered before Christmas, they confirmed the delivery two different times,the third time they called me on the phone to tell me that the warehouse would not release the furniture till sometime in January. In the delivery notice they told me to get all the old stuff out of the way, seeing as my delivery would be soon I took my old stuff to the dump. So now,when my company comes for Christmas I can invite them to come in the living room and make them sit on the floor instead of the furniture that was supposed to be delivered before Christmas. There you are,you asked me for a review so this is what you get. Merry fling Christmas!!!!!!!!!

I shopped to late to receive my new lamps in time to light up my living room for Christmas. But the lamps arrived 6 days early!! Yay! I love the lamps and I am thrilled that you got them to me earlier than planned.

María was very helpful and great with us, she needs a raise.

Adonis has an excellent customer service that I would like to recommend everyone to see him here at ASHLEY HOMESTORE in Stockton, CA.

Always great service no complaints. Maria and Keith are both amazing. We are returning customers and service keeps us coming back. Thank you.

Amazing people, Keneth and Maria… amazing guys working for Ashley, Trinity Park, Stockton. Very good customer service experience. They tried and shuffle all odds to bring me best deal possible. I understood this is best deal after a lot of research in the market. I would definitely recommend anyone reaching to store speak to Maria or Keneth for help.

Great furniture, prices can be steep especially if their employees don't know how to use store credit with cash. Ended up paying 2400 when I was only supposed to pay 1000 talking about I messed up

Maria C. Sales associate I Highly recommended!!! Quick and very helpful.walked in knowledgeable about what we wanted and left with exactly that! Great service! Ashley’s is the way to go !

Maria C-she’s very helpful and very knowledgeable.

Great Service! Recommend!

Kenneth W. was amazing! Jumped quick to help me find the perfect dinning table and living room tables set!

Smooth experience facilitated by maria c. Recommended.

👌🏻👌🏻👌🏻

Great customer service - Kieth was very helpful and polite.

Great help Maria!

Julyssa lopez is an amazing and have excellent customer service. It is my first visit to Ashley furniture and I got what I need with the help of brilliant service. She is friendly and very nice by heart. I will recommend her to any person will come to Ashley furniture store don’t forget to get the services from her. She will make the day better

Josh was fantastic! We will definitely be back to see him in the future! Great staff

Always 5 Star service!

Great service, found exactly what I was looking for.

We received professional and friendly service from start to finish. Found exactly what we wanted. Just now waiting for the Same service with the delivery team.

Julissa is very helpful and knowledgable, she was a pleasure to work with

Had a wonderful experience today with julisa She has awesome costumer service skill I really recommend her She made everything so easy for our purchase She deserves a big raise Thankyou so much

Very pleasant experience. Thanks to all here today. Karissa , Ashley , Quang , Adonis , Ken Thank you so much for everything. You guys are awesome 👌

Mikayla was amazing and wonderful sales representative. She was kind, professional and took her time to show all possible furniture options with what we wanted!! I highly recommend her to anyone. Thank you so much Mikayla!!

Ashley Stockton store Kenneth And Stevie awesome job helping me pick items we loved

Great customer service

MARIAC WAS GREAT!

Always a great experience at the Stockton store. Bobby Tillery is the best salesman there!!!

Salesman is very professional and helpful.

Great Furniture and great people

Very good

Maria was amazing floor sales person I highly will recommend her for her sales to friends that need new furniture 👍

Maria was very helpful and knowledgeable

This store was so helpful with my warranty and all the questions I had. Big thank you to Karissa and Ashley!

Nice people

Saw a great in person deal. Frank helped out a ton was very kind not pushy at all. Seemed to legitimately want me to find what worked best for me.

Ashley and Julessa did a wonderful job taking care of my experience at your store.. they deserve a raise for there customer service skills.. pleasure was mine.. thank you..

Today, I’m back at the Ashley store to get clarification of an invoice that was generated when I changed my order. A wonderful lady named Cindy at the front desk in Stockton helped me and she was “fabulous”! She took time to explain everything and she set my mind at ease. Wish I could give her more than 5 stars. Her customer service was exceptional. Thanks Cindy! I worked with Julyessa and she was fabulous! She even made a schematic from the measurements I gave her just to make sure my furniture would fit! Excellent customer service from the time I walked in until I finished my purchase!

Their was no pressure from the sales person.

Quick and easy- knowledgeable salesperson

Maria C was amazing and patient! Took the time to answer all questions. She is amazing person! Thank you again!

Maria C. was friendly and helpful.

Maria C was awesome!

Very professional and experienced. Enjoyed her assisting me.

Bobby provided excellent customer service. He is very professional and knowledgeable. He took time to know us and build rapport. Because of Bobby, we will continue to be repeat customers.

Very attentive when we arrived. I can see me and my family shopping there fro years to come. Great customer service. Thanks John for all you help. The Johnson Family.

Great customer service provide by Maria carders detail oriented

Greeted Maria, upon entry of the store. She had a beautiful smile and very complimentary, friendly and personable. I showed her what I was looking for and she didn't hesitate to show a similar item on sale in the showroom. I loved what I seen and tested out and purchased the Lazy boy recliner. This was he 1st time I purchased furniture at ease and expeditiously. Thank you Maria

Maria C is a great sales person. I came in for one item and left with two, a sofa and a recliner. Great service

Maria C provided great customer service. She was friendly and very helpful. We found exactly what we were looking for.

Helped staff. Got 10% off for spending so much $. Didn't see that online. Checkout process much faster this time. Didn't buy clearance items so that's why checkout wasn't a nightmare.

I went to the Ashley store today in the Stockton location on Trinity Parkway and I qas greeted by Bobby. He was very professional and friendly. He helped me with my purchase and my trip was a success. I am very pleased with the service I received at this store.

Bobby helped me find some beautiful couches that fit our style and budget! If I ever need anything else I’m going to Bobby and Ashley’s

Adonis greeted us when we walked in. He was super helpful and easy to work with. Thank you, Adonis! You made our experience great!

Maria was amazing in explaining everything and making sure we were well attended.

Great costumer service

We bought two sofas and mattress. Frank did a great job. He was very helpful.

This store is amazing I looked at a sectional for my new apartment and Karissa was the employee that helped me I thought she was the manager. She was well knowledgeable about the material and us having children is what sold me on the items we were looking at. Karissa knew exactly what I needed as a mother and I would definitely send my air bnb clients to this store. With great deals and customer service ask for Karissa!

We came in looking for a dining room set and Bobby was there to help answer all of our questions- very friendly and knowledgeable. We were hesitant about Ashley from past experience, but having Bobby help us today made it a pleasure.

My salesman Bobby was fantastic! I purchased the Draycoll power recliner and he answered my questions and was very professional. Went the extra mile to get me the best price. I will return to him for future purchases.

John was fantastic from start to finish . No pressure and very helpful . I would definitely recommend this store and John fir your home needs . Great to see people still care about there customers.

Maria gets 5 stars only because you don’t have 10 Stars

Keith and Kenneth were friendly, helpful and made buying my new furniture easy and stress free.

Keith and team was excellent and helped us greatly in locating a new mattress in a timely manner. Very straight forward and quick to help. Will be back for future needs.

My wife and I recently had the pleasure of being assisted by John in purchasing furniture for our new home at Ashley Trinity Parkway. From the very beginning, John extended hospitality and expert knowledge that exceeded our expectations. His professional guidance, patience, and understanding of our requirements made the whole experience enjoyable and stress-free. John's dedication to customer satisfaction was evident in his approach. He took the time to understand our style preferences and budget, and then tailored his suggestions accordingly. His vast knowledge about the variety of products available helped us make informed decisions and we found exactly what we were looking for. We were also impressed with how he went the extra mile to ensure we got a fantastic deal. His negotiation skills and willingness to work with us on price points made us feel valued and well taken care of. And it didn't stop there. After our successful shopping experience, John even walked us out to our car, carrying the true spirit of customer service all the way to the end. This gesture, though small, left a big impression and made us feel genuinely appreciated. We couldn't be happier with our new home furnishings and the service we received from John. His commitment to providing top-notch service is commendable and we believe he is a true asset to the store. We are not just satisfied customers, but loyal ones who will definitely be recommending John's exceptional service to our friends and family. Thank you, John, for turning what could have been a stressful task into a delightful experience. We are truly grateful.

We visited Ashley furniture store today at the 8 mile location and was greeted by Bobby Tillery. He is an amazing salesman. There was a sofa I wanted and he made it happen. If you ever need great customer service and a amazing salesman ask for Bobby Tillery.

We met John Taylor as we entered the store. Very nice young man, very knowledgeable and helpful, but allowed us to browse at our own pace and gave us many options to look at. We also met Kenneth Wilson, store manager, who was very helpful and exceeded our expectations. We highly recommend this Ashley store in trinity parkway! We will definitely be back!!! Great customer service!

As we walk into the store, Maria actually greet us very kindly and very professionally. She actually help us get our living room furniture and I love it. Love the customer service, will be coming back here again. Thank you!

Keith and the sales manager Kenneth took amazing care of us here. They are very helpful and let us make our own decisions where we did not feel pushed to purchase anything. We bought an amazing couch from them!! Thank you both for all your help.

Quick and easy, Saw what the family liked, came back with the money, was out in less than 10mins

Frank was great. Very helpful showing us everything we needed. So knowledgeable.

Maria was extremely helpful!!

We had a wonderful working with sales advisor Maria C and manager Kenneth. They made the process of pick item easy. We got a great deal working with them. Awesome customer service with Ashley Homestore in Stockton.

Very helpful staff from the manager to our salesperson Frank! Satisfied customers!

Maria was incredibly informative and caring! Thank you ❤️

Maria was great with explaining the bed features and financing details.

Keith was very friendly and didn’t pressure me into anything. I told him what I was looking for and he made the purchase process very easy.

Karissa was very friendly and knowledgeable and had excellent customer service and I would recommend her to all my family and friends

Frank was amazing!!

Yesterday while in the store I had a few questions about some furniture and a young lady Ashley Moore was very helpful and gave top notch service witch is becoming rare this day and age

Karissa and Ashley were unbelievable and made my purchasing experience unforgettable!!! They made me wanna spend all my money at Ashley’s!! Ashley’s home furniture store is very fortunate to have these outstanding employees!!

I Came to Ashley's Furniture and order a Table Set for my Daughter and Keith helped, he has a great personality and Ashley at customer service was pleasant! Thank You Both!

Great customer service love Stockton location !!!

Kenneth was a great help. Went in just to look and ended up buying a few things. Me and my wife had a great experience. The staff was patient with us through the process of us trying to decide what couch and accessories we wanted to go with.

Really nice customer service. Really great people

Fast, helpful and efficient.

Bobby and the sales consultant team at the store were incredibly helpful and knowledgeable. We asked for several modifications to be made to the pieces we ordered and they were happy to assist us in getting this completed and getting the pieces we wanted. Had a great experience with folks.

Ashley is now my go-to furniture home store as long as Maria is still working there. She is the most helpful, patient and truthful sales person I’ve had the pleasure of working with since buying a house in the area and I visited half dozen stores. Plus they had a lot of inexpensive Closeout Accessories like $30 lamp & $50 rugs!!! Oh yeah I’ll be back Maria LOL.

Maria, our sales rep, was friendly, helpful and patient and gave us space to make decisions. She also made us a GREAT deal based on the quantity of items we purchased.

We always receive excellent customer service. Our family purchased a dining room set for our home. Our sales associate, Bobby, took great care of us, and management went above and beyond to ensure a seamless purchase experience.

Seemed liked they changed management. The experience was much better than times in the past. Mikayla was super helpful and very transparent with pricing. At times in the past it seemed like I was at a car dealership. Definitely more professional experience this time. Made the decision easy when buying a $7000 mattress

John, the guy that helped us was very helpful in finding a bed that worked for our daughter. She is very excited to get her bed soon! I would 10/10 recommend Ashley home store. Very helpful, and fit our needs to find a perfect bed arrangement for her room! Thank you John and Ashley home store!

Maria was excellent!!! Friendly and professional

Quick and easy service!

Iliana did an excellent job and gave me great information that was very helpful. Thank you Iliana

Julyssa was so much help! I didn’t know what to choose but she explained everything and made the experience 100% more easy! Thanks julyssa! :)

Excellent service

We made two separate purchases at this store and had an awesome experience. Both Stevie and Erick were awesome. Ashley did a great job with our paperwork too! Thanks for a great furniture buying experience!

First time in an Ashley’s furniture store and Keith was an amazing sales person. He truly cares about us (the customer) and he did such an amazing job helping us find the perfect sofas!

Keith was amazing and attentive— great customer service!

Working with Stevie was great. She took the time to show us what we wanted to see and also had good suggestions. Friendly upbeat positive attitude. Great store. Thank you.

Maria is amazing !!

Frank was great to work with! Patient and informative!

Keith was very patient & attentive when i visited the Stockton location to pick out a dining set. He was very knowledgeable & easy going which made my shopping experience enjoyable. All of the associates were very welcoming & helpful. The prices are also reasonable with a wide variety to choose from.

Mikayla and Frank were great both of them helped me

I went to Ashley to just to look around since I’m about to move and I wanted new furniture and I was met with great customer service by Karissa. She was so insightful and she gave me great advice on the pieces I should choose and helped me find what I was looking for.

Hi I got such a great customer service from a lady named Karissa. She was absolutely amazing with helping me find my dream furniture. Amazing lady!!

Julissa was an awesome salesperson! She greeted us at the door, and she took us right to what we wanted to see. She was very knowledgeable about the products and was very helpful. I would highly recommend seeking her out if you come into the store.

Nice selection and very helpful staff.

Stevie was very personable & helpful. The store had a great selection.

Great customer service from these two gentlemen! Eric & Ken!! Thank you guys…

I have to say this is the best experience I've ever had at a furniture store MIKAYLA FAVALORO was absolutely amazing and transparent about all the fees and everything else she allowed me to look through the store and helped me through the process of getting the best deal possible. She went above and beyond. If you're going here I would definitely recommend going with her overall. If I can give 10 stars I would. Me and my family are highly satisfied with our purchase 😁 we got a full living room set.. recliner loveseat and sofa 😎

Bobby was amazing and very helpful! I would buy again from him.

Keith was great, super sweet and helpful in getting our family just what we wanted in our price range. We love our furniture thank you!! :))

Outstanding service. Makayla was very helpful. Gave me good deal. Looking forward to returning for more furnishings thank you Makayla

Maria C. Was very kind and patient with us. She explained everything very thorough! Also very knowledgeable!

Great service

Good deal from julyssa

Julyssa is very helpful and patience in helping us find the right furniture for us

I was shopping around for a dresser and when I arrived here I was greeted by John, he was extremely helpful and made it an easy decision when making my purchase. I highly recommend shopping here and requesting John to help find what you’re looking for.

John was an amazing sales representative. He took his time to make sure we knew exactly what we wanted, and that we were satisfied with our purchase. He has a leading attitude, and was genuine about the whole sale process. I left with my favorite bed frame and matching night stands for me and my husband and I couldn’t be happier! Thank you John. We will definitely be asking for him again when we are back at ASHLEY Stockton.

After being here in the past and having a bad experience I swore I’d never come back but after some time decided to give it another shot. We found out there new management. Our sales associate was great and the store manager Quang was amazing. Great customer service and went above and beyond to make sure we were taken care of and restored our faith in Ashley

I had a wonderful experience. The person that helped me name is Keith. He was very professional and knowledgeable. I’m happy with my purchase.

Frank was great. Everybody is so nice and overall great store. I can't wait for my couches! .

Maria C was very helpful nice and kind and a asset to your company

Polite and prompt service

Karissa thank you for all your help!! Great customer service skills.

Makayla was amazing

I was helped by 2 wonderful associates. Keith & Kenneth. Very pleasant experience, seamless transaction.

Frank was great!

Maria was quick and professional.

Keith Did such a great Job at helping me out. He was Kind, Professional, and looked out for my best interests. Definitely helped me find exactly what I was looking for.

Frank, was amazing, no hassle, no pressure. Very happy with his service

This is a personal shout out to Bobbie T! My daughter and I went there for the first time. I was looking for a specific kitchen table. I pulled out a picture to see if he still had the table, he said yes, follow me. He was the most friendly, knowledgeable, caring and fun sales person we had ever delt with. Not only did I walk out with my kitchen table but a new couch. We ended our day with hugs! Thanks so much Bobbie! You will see us again.

Maria C is a great salesperson. She helped us twice and she’s very helpful and knowledgeable. Great customer service.

Bobby (my sales rep.)was very helpful and patient. He gave me a good deal and I found a nice furnitures that I wanted. Definitely will come back.

I’m very happy with Ashley and the team to assist to me very well

The Ashley team was very helpful and patient. MyKayla was especially helpful with items and resolving check out issues. They were all very nice and 10/10 would come again. :)

To Iliana ( Sales Rep) - Amazing job in my first bed furniture & mattress purchase! Super helpful & transparent with the process

Stopped in the trinity park location and had the best sales team, Mikayla and Kenneth. They were so awesome, got us a great deal and sent us home happy. Looking forward to working with them in the future :)

Mikayla and Kenneth at the Trinity Park location were absolutely amazing. Got us our deal and worked their butts off. Will definitely purchase more items only if they can be our sales reps.

Bobby my salesman was the best! I will definitely be coming back! Can’t wait for my new couch!!!

Bobby was our sales person and he was great

Bobby is a great sales person and super easy to work with. He cares about his customers!!!

Today my parents and I went to look at a new couch set for our living room. Bobby assisted us today, and he provided us with some of the best customer service! He showed us many options for what we were looking for, and made sure to give us the best deal possible. Thank you Bobby for making our shopping experience enjoyable!

Ashley, from Customer Service, went above and beyond. She works long hours and is exceptionally patient even when its very late. I value her honesty, and am encouraged by her kindness. The Ashley Furniture family is fortunate to have such a dedicated and world class representative!

Jonathan helped us today at Ashley’s he did an amazing job. Very helpful and was easy to talk to.

Thanks to Quan and Kenneth, Maria, Julyssa, and Mikayla for making my buying experience great.

I received the $25 from my test test from a few months ago and, for awhile, I forgot I had it. I used it today to get gas and I couldn't help but think about my experience at Ashley's. At the time Kienan and Vanessa were very helpful managers with working me out a great deal for my mattress and bed frame, but Mikayla was a very informative salesperson and made me feel welcomed. She helped me find exactly what I was looking for and now I love the way my bedroom looks. At first I thought the rest test Mastercard was a scam to get my information, but it's legit!!! I have no annoying emails and now a full tank of gas. I will for sure be back to buy more!!!!!

Mikayla was very helpful with helping me find the perfect living room set. I didn't feel any pressure and she was very informative. I will definitely recommend her and Ashley Homestores to anyone who is looking to renovate their home. If I could give more than 5 stars, I would!

Mikayla was an awesome Saleslady. She was informative, professional, and has awesome communication skills. I am very happy with the overall service.

Quang aka store manager. Very cool help me with canceling and ordering a new set. Thanks my guy.

John was very pleasant very helpful whole staff was nice 🥰🥰🥰

Nice 👍 out here

Best shopping experience with Quang and Kenneth. Strongly recommend if your looking for home furniture. 👌

Quang and Kenneth, the managers, were absolutely phenomenal. I couldn’t imagine a more smooth purchase. They were extremely helpful showing me the proper mattress. I was in and out in no more than 20 minutes. Highly recommended!!!

Amazing costumer service!! Keith was so much help and super kind and helpful! Highly recommend this place to get your furniture at! 🙏

(Translated by Google) very kind (Original) Muy amables

Juylessa was very helpful, she went above and beyond to help me. GREAT EXPERIENCE

Very great experience Quan and Julyssa were amazing!!

(Translated by Google) Julyssa, She gave us excellent service, she is very nice. If you go to Ashley, definitely ask for Julyssa, she will take care of you with great respect and kindness 👍 (Original) Julyssa, Nos dió un excelente servicio, ella es muy agradable. Difinitivamente si van a Ashley pregunten por Julyssa ella se encargará de atenderlos con mucho respeto y amabilidad 👍

HUGE appreciation to Karissa and her mgmt team! Karissa is sweet and calmed my nerves immediately by listening and getting her manager involved to help me! I most definitely recommend this location and Karissa! Don't order online or you will have the worst experience if you have to find someone to talk to. My delivery was a week late and was charged white glove delivery for them to bring the couch in and assemble it. The neighbor was paid to help them bring it into the house and what they considered assembly was screwing on 2 feet...

Bob was fantastic! Helpful and knowledgeable! Great experience!

My shopping experience was quick and easy here. Keith was a big help getting the order together quickly after I made my selections. When deciding between having a couch delivered or figuring out a way to safely get it in our smaller truck - Keith gave us a plastic wrap to protect the couch from getting damaged in our truck. This saved us a delivery fee on that which is much appreciated. Thanks, Keith!

I recently moved to a new house and thought it was the best time to buy some new furniture and to redecorate. I’ve frequented this plaza before because of all the food/drink options and so it made sense to shop here. I can be indecisive when it comes to furniture shopping because there’s a lot to take into consideration from style to comfort to price. Quang, the Store Manager, was very helpful throughout the entire process! He would ask me guiding questions and remained patient while I took my time deliberating. He walked me through different options which helped me narrow down my choices. I was happy with my experience here and would highly recommend working with him!

Frank did a great job, amazing customer service

I returned to Ashley’s with not much hope because of a previous negative experience here but glad I gave it a second chance. The store manager Quan gave me the best experience. After I told him about my previous experience he apologized and made sure I was well taken care of. He answered all of my questions and even suggested some new ideas. I’ll definitely return when I’m in need of some more furniture.

I went in the other day to look for some new furniture, although I didn't purchase any at this time, I will be in the future. Karissa's kindness and hospitality made the experience a pleasant one, definitely will be going back!

Legendary furniture store. I found this place while trying to fill a couch shaped void in my life. Upon my visit I was greeted by Quang, the store manager. Quang's customer service and sales skills are unmatched in the industry, as he was very helpful to me in choosing my couch, coordinating delivery, and making sure I was happy all without pressuring me. Definitely going to be returning to this location next time I need furniture!

Beautiful store and we had the best customer service experience with Karissa! Thank you so much

Quang was awesome. Great customer service. We came in looking for a bed and he and the rest of his staff made it so easy for us. We couldn’t be happier with our experience here, especially compared to the other furniture stores we visited.

My fiancé and I went to the Stockton location only planning to look at bed frames but not necessarily buy one, however the store manager Kenneth referred us to the sales associate Bobby and he showed us some really nice frames and managed to convince us to buy one that very same day. He was a very friendly guy, didn’t come on too strong.

I bought a mattress from Mikayla she did a great job explaining and showing me my options. I appreciated her help and love my new mattress.

Julyssa had great customer service since I walked in the store.

So happy that Kenneth is still with Ashley's Furniture! I purchased from him at the Lathrop store, and I just saw him at the Trinity Parkway location. He gave great service to me and my family!

Fantastic selection of modern furniture and very pleasant helpful floor employees. Mikayla was very helpful answering questions and I didn't feel pressured, plus I ended up finding exactly what I was looking to purchase. Definitely will go back again when looking for another piece of furniture. Edit: I needed to change my order as I measured wrong, and the friendly front desk staff were very accommodating and helpful - I'd give this store more than 5 stars if I could!

I have to say I’m totally impressed with the service and the staff that were very knowledgeable and helpful in finding me the right bedroom set. I feel it was a win-win for both of us, and I highly, highly recommend them. Bobby, who was my salesman was top-notch and he took the time and talk to me so I can understand the differences especially between mattresses. It was a pleasure doing business with them.

Julyssa was very welcoming and helpful. Very pleased.

During my drive to and from work, I always pass by this store without much thought. I decided to check it out today to browse around. I ran into the store manager, Quang, while I was there, and he helped me as I browsed. He was incredibly knowledgeable about everything in the store and was an extremely friendly person, great sense of humor too! I’ll admit, being an Ikea shopper, I was skeptical of the products. However, I feel like I got my dream couch there and Quang’s assistance really made me feel confident in my purchase. Definitely going to be coming back, but I’m going to drag my friends and family this time to show them what they’re missing out on!

Quang the store manager provided excellent customer service when i was looking for a mattress. He even helped me find cooling bedsheets. Find him if you need anything!

The Sales Associate Erick, was kind and was patient. He helped us and toured us around the store making sure we find what we're looking for.

(Translated by Google) Ask for Julyssa.. We appreciate her help. Great service. They have very good customer service. Julyssa is very attentive to us and works to help us. We didn't feel pressured he gave us different options (Original) Ask for Julyssa.. We appreciate her help. Great service. Tienen muy buen servicio al cliente. Julyssa muy atenta con nosotros y trabajo para ayudarnos. No nos sentimos presionados nos dio diferentes opciones

I purchased my Living room set and dining table from this location. I appreciate the way my sales person didn't pressure me or follow me around the store. I received excellent customer service from my sales person Frank when I had any questions. Thank you for all your help I definitely will be back!!!

Maria is the person to look! She's very helpful and knowledgeable of all products. She's easy to talked with and deal with and gave us a very affordable amount! Highly recommended!

Bobby is a gem. From the door he received us and walked us through the store. Our intention was to look, but Bobby was so awesome and a great host that we just ended up buying a whole new bedroom set from Ashley. Kenneth the supervisor who had to handle parts of the process was also awesome. Very kind and courteous and gave us the best customer service. It was a great experience and I will definitely be back next time I'm looking for furniture.

I usually don’t post reviews but I had a really nice experience with a sales person name Frank. He was very helpful and patient answering all my questions. I will definitely be going back.

Frank was so amazing when my husband and I came in looking for some new furniture. He was very polite, professional and didn't pressure us into anything. I will make sure I come back to this store, because of the superb customer service I received from him.

I Dont ever post reviews but felt this may be helpful to potential return customers since it seems like the company doesnt care to make improvements. I purchased a complete bed set and had a sectional in my cart but held off on purchasing the sectional at the time due to the fact that i have previously had a bad experience with ashley and i wanted to see how this initial purchase would go. The saleswoman and manager were nice, to the point and negotiated to what i feel was fair enough price. However that would be the last time i heard from my sales person as there were no follow ups made. I elected to pick up and assemble products myself. After getting home and putting the bed set together there was either blemishes or defects with 3 items that needed to be switched out or repaired. After calling the support line and submitting photos of the damage i was assured i would be contacted within 3 days but i wasnt. I then called again and allegedly was flagged to be a priority phone call and still nothing. I then called the store and there was no manager to fix this issue so i was required to call again to finally get some sort of a resolution. I was told that 2 of the items would be available at a specific date and when i asked about the third item the response was “oh i didnt do that one, i can just have someone come out and have it fixed” well timelines were missed and im forced to reschedule again with minimal notice being given by delivery support. When i call i always feel like im bothering their staff. At this point im considering just dealing with the defected items as this seems to be too difficult of an issue for them to fix. Needless to say i probably wont end up buying the sectional now.

Got helped right away as I was looking to get a new bed

Quang was AMAZING! Super helpful, honest, and trustworthy. The whole process from from start to finish was stress free and we couldn't be happier. We love our new furniture and the great deal we got. Don't settle for anything less, ask for Quang!

The sales person was fabulous! The furniture is beautiful. But the delivery was terrible. Tried to shove my recliner through a door carrying it on his back. And didn’t connect the wiring correctly for the couch and recliner. So I have wires showing everywhere. Kind of defeats the purpose of spending $950.00 for a battery pack so we weren’t tripping over wires. Then called customer service and they basically told me I was on my own.

Five. Star

Thank you Bobby your great and kind

I picked out a chair in their store. They ordered the wrong item. Then they wanted me to deliver the wrong item to them, at my expense, in order to get the chair I had originally asked for. They were very unorganized, and promised things they couldn’t honor. I finally cancelled my entire transaction, and had to go down there in person and ask for a manager to get them to pick up the chair sitting in my house that was the incorrect item. The whole ordeal took weeks, and was very stressful

Very nice and helpful with no pressure. Great deals, sales receipt said Leopoldo and didn’t catch his name but he was amazing and the store manager was really nice too.

Bobby was great!!!

The salesman that helped us was Bobby and he’s amazing!! He was so helpful, informative, patient, and kind as we picked out our furniture. It’s obvious he goes the extra mile for his clients and truly cares to give people the best experience possible while furniture shopping. I’ll be recommending Ashley’s Furniture and Bobby specifically to everyone I know in the area.

Great experience with our sales rep, Bobby, yesterday. He knew the inventory and was very helpful in our selection of the furniture we purchased.

I had a great experience with Mikayla today. She was very helpful and friendly. I never felt pressured to buy and she got me set up with everything I needed at a great price. I'll definitely be back because of her. So excited for everything to arrive

Mikayla was awesome! Male sure to ask for her directly. She is the best!🍻🍾

It was very nice 👍

Good store ,verity of furniture but but not that good I'm not satisfy ,there prices are too much,I mean its whay too expensive then others ,even though nothing is more special then others

Fast, efficient help to purchase what we needed.

Bill was great. Thank you.

(Translated by Google) Excellent treatment from Alma, they make you feel like family. Thank you (Original) Excelente trato de Alma , te hacen sentir en familia. Gracias

Everyone was very helpful and worked together to get me the best deal and work out the delivery. Bobby was my salesman and his energy and enthusiasm throughout the entire process was greatly appreciated

Really great

Mikayla was very helpful and courteous. I was disappointed with myself because I forgot to bring my coupon that I had received in the mail so I did not get the savings on my purchase.

I am writing this letter to express my profound disappointment and frustration with the overall experience I have had with this company regarding my recent purchase of a Tempurpedic mattress. I must say that this entire ordeal has left a bitter taste in my mouth and has significantly tarnished my perception of this brand. To begin with, the most glaring issue was the fact that they originally sent us the wrong size mattress. The kind lady who sold us the mattress assured us that the mattress she ordered for us would fit our bedframe. We bought the bedframe from Ashley Furniture years ago, so she was able to look up our history and the size of the bed. It was clearly a mistake on her end, and their store (Stockton location) initially refused to exchange it for the correct size, citing their zero-return policy. This lack of responsibility and refusal to rectify a mistake that was clearly theirs, is absolutely unacceptable. The subsequent communication via emails and phone calls was nothing short of chaotic and a headache to say the least. It was a constant back-and-forth struggle to get any acknowledgement or assistance from their customer service team. This unnecessarily prolonged the resolution process and caused undue stress and inconvenience for me as a customer. After what seemed like an endless battle, they finally agreed to send us the correct size mattress that we had originally paid for. However, what baffles me is the fact that they had the audacity to charge us an additional $750 for the delivery fee of the correct mattress. This charge was entirely their fault, yet they seemed more concerned about squeezing more money out of us rather than rectifying their own error. Yes, we paid that delivery fee TWICE!!! Moreover, despite multiple attempts to contact them via emails, I have received no response from their end. I also had called customer service three different times and had them send over follow up emails. I have not received a single email or phone call regarding this issue. It is extremely disheartening to see such a lack of professionalism and disregard for customer concerns. I expect a timely response and a resolution to this matter. Ignoring customers only further demonstrates your complete indifference towards customer satisfaction. As a returning customer, I had high hopes for Ashley Furniture and believed in the quality of their products and services. However, this experience has shattered my faith in their brand. The mistakes, the lack of accountability, and the poor customer service have left me deeply disappointed and frustrated. As of now, I have serious reservations about recommending Ashley Furniture to anyone I know.

I highly recommend Ashley home store to any person in need of furniture! I had a great experience working working with Lynn. Ashley, Cindy, and the store Manager. Thank you all for the greatest customer service, your hard work with my complicated order and shared intent.

This was probably the quickest and smoothest and the easiest furniture purchase I’ve ever done and I’ll certainly do more business here thank you

Salesman Bob is the man! He was very patient, very knowledgeable and very cool guy. I will definitely come back and buy from Bob again. If any of you want to visit Ashley Furniture Store in Stockton and want Bob to assist you, go there between 11am to 7pm and his days off are Mondays and Thursdays. Great Jon Bob, Thanks!

Bobby was wonderful! So helpful, kind, and knowledgeable!

I couldn't have been more pleased...from the moment I walked into the store...clear through the moment the delivery men walked out of my house. Great service.

I enjoyed shopping at Ashley Stockton with the help of Mr Bobby and all the staff that assisted. I love their services and the products I got at great rate.

We had such an amazing experience at Ashley Furniture in Trinity Parkway. Lynn went above and beyond showing us throughout the store. We were in the store for probably an hour and a half looking through everything, and she had the patience of a saint. We would highly recommend this store to our friends and family.

Very excellent service!!! Maria C.😀

Good furnitures with great prices.

Bob and Ashley gave me and my husband great customer service and knew what we were looking for. I will definitely be going back

Very respectful and kind employees. Loved it !

Maria C was very helpful and kind and patient

I was not aware that any purchases made at the store either were going to be shipped to you or you can pick it up from their warehouse that's 10 miles away.

Maria has helped us twice on our purchases in the last year. She is very nice patient and knowledgeable on the furniture we were interested in. We hope to see her again for our future purchases

The customer service is great but the phone customer service center is no bueno. I called prior to the 2 p.m. timeframe to change the order from delivery to will call pick-up, & the associate stated to email me with the ticket to the email THAT SHE HAS ON FILE, & didn't email me the ticket. Then I received another phone call 2 hours later regarding the delivery. I let the associate know of the email that was going to be sent to cancel the delivery. She stated that she would call me back. She did not. I now will go to the store personally due to the high call volume. The store does not pick up their phone.

Maria C was super sweet and helpful at finding me what I was looking for !

Thanks Maria C you were very helpful with our purchase. Thanks for your patience in assisting my parents choose their new furniture.

We have been coming here for years, we love this store, quality furniture and great customer service. Our service rep Maria C. is awesome, very friendly and knowledgeable. We will be coming back to see her again! Thanks Maria and Ashely Furniture.

Great store very clean love this store

Bobby Tillery was great!

Beware of the quality and especially of the “5 year protection plan.” We’ve spent thousand of dollars with Ashley on bedroom sets, end tables, couches and recliners. We paid for the extra protection. Surprise, surprise, the couch and recliners began breaking down and sinking on one side. I called for a service from the protection company and was asked very pointed multiple times when did the problem “first begin.” Unfortunately, honesty is not the best policy with a shady company. When the problem began versus when it actually broke was outside their 30-day notification. So, they don’t cover it. Period. They also have a ton of other reasons to get out of their commitment to cover your furniture. Read the literature carefully, and you’ll see it’s really not worth the cost. Ashley has lost my business over this.

Super salesperson. Most enjoyable experience in purchasing dining room set.

We had a great experience! Maria C was our sales associate, she was kind and helpful, without being high pressure. She was always nearby but did not hover and allowed our family privacy to discuss our purchase further. We are so happy with our furniture purchase!

Our sales rep Fozia was amazing! She gave us space to shop but was there at all the perfect times to assist us with questions and finally our purchase. Definitely recommend her for all your Ashley needs.

Great service by Maria C. Very helpful and knowledgeable about products. What a pleasure working with her.

Maria had great customer service helped us get our sofa for our new apartment

Maria C. was incredibly patient with our family as we browsed through many different dining sets. She was informative and flexible in order to meet our budget and preferences. Provided us with a great experience and very friendly!

Great customer service. Maria C was outstanding. She helped us with figuring out colors and styles. Extremely satisfied with everything and especially with Maria. I would highly recommend her for your furniture needs.

The store is clean and welcoming. I was greeted right away as I entered the store. The staff was very helpful, not pushy.

Maria C did a wonderful job very friendly, very courteous and very professional. We want to do business with her again.

the salesmen was really nice to us and gave us a discount for laying down on the beds

Fozia was amazing she has great knowledge about the products we needed. she was very professional helped us with furnishing our entire home.

Maria C. was great !! She gladly helped us out and made ordering easy .

Maria C did an excellent job getting us what we needed!

Customer service was great. Maria assisted me. She was very kind and patient as made my decision.

Fozia was very helpful and passionate about educating us around mattresses. She wanted me to have what I really wanted at the price I needed. I would recommend you ask for her by name!

Great customer service! I will absolutely be returning to this store

I had such a great shopping experience here from start to finish with Bob and Ashley. They were both so helpful and nice throughout the whole process of picking my furniture and getting approved! Thank you guys so much!

Maria C. Really help us solve our problems on getting a right mattress. It was a good experience!

Maria C was awesome

Go see Bobby over at Ashley's! Best customer service me and my husband have ever received!! He's so kind and sweet! Showed us plenty of couches till we found the right one. Highly recommend!

Maria helped us get the furnitures that we need with a very flexible payment. And they have a wide range of stuffs. Thank you Maria!!!

Super friendly staff. Very helpful.

Bobby Tillery will take care of you! Easiest furniture buy of my life!

Maria C. Is very helpful and very professional, she helped me today’s visit she is very nice great customer service.

They sent us wring item because the rep put the wrong item # and that's after 5 months of ordering and now they are rejecting to return or exchange even though it's a still brand new in the box their policies is sucks as well as the customer service

Thank you so much Maria C for your usual prompt assistance for all my purchases appreciated

She was super nice and lovingly soft spoken and helpful lady

Customer service was excellent. We had a few issues with our furniture, however Derrick the Store Manager was wonderful. He addressed our concerns and immediately resolved everything to our total satisfaction. Bobby our Sales Associate was extremely helpful in our choice of front room furniture. We actually went with his first recommendation and are extremely appreciative for all his help with our selection. We can’t wait to get our new furniture. Thank you Derrick and Bobbie!

Bobby is a great salesman and my purchase was an easy buy. I would recommend you find Bobby Tillery for your needs.

Nice and polite

Lin was extremely helpful and informative. Her help simplified purchasing a couch.

Maria C helped us with our purchase, extremely helpful, patient and explanatory! Very satisfied

Very kind and helpful

Thank you Maria C :)

Bobby our sales associates was wonderful. Very informative & very pleasant showing us around. Our experience was absolutely 5 stars worthy.

MariaC provided excellent customer service. She was very personable and professional. We we're very satisfied.

Went in to look for a new couch set and got amazing customer service from Bobby Tillery, he was super nice and helped with everything. Definitely an amazing employee.

Bobby was an awesome salesman, he put up with my grumpy husband and even found something he liked. Thanks for all your help Bobby!

Good place Maria C. Help us a lot i she walk with us all around the store and show us what we want or what we need she’s very helpful thanks again Maria C.

Maria C was very helpful and assisted us in buying our new couches.

Maria C did a great job with our furniture

Maria C is great! Because of her, we decided to buy our beautiful dining room table at Ashley furniture.

Fozia Khan was amazing! Got what we wanted and she took care of us very well! Did everything she said she would and Delivery was on time! Ashley up front was very helpful anc friendly! Thank you!

Had great service here today, was walked around and shown everything we where interested in and left happy with a new living room set in less then an hour

I went from just looking to buying in one visit. I met an associate Tou, that was perfect. Nice, polite and extremely knowledgeable. He wasn't pushy or even start with the most expensive piece. He listened to what I needed. I was shown several pieces placed all around the store and ultimately bought a zero gravity battery powered reclining sofa. Tou is the ultimate professional. Ask for him if shopping in Stockton. I was looking for a maual reclining love seat. A very memorable experience

I personally have not been to your store. I am writing to say that I know your salesman, Bobby, to be very personable and possessed of high integrity. I would be pleased to have him assist me in a purchase.

I'm reading these reviews and Bobby seems like a great guy, but maybe they need to let go of certain employees. I am curious to who the delivery guys are that aren't doing their job and when they do, items are missing, etc. My neighbors don't seem to have any problems with them. I see them at their house all the time. Heck the other day, I seen an Ashley truck delivering furniture to the neighbors @ midnight!! I didn't even know they delivered that late. The customer service cars must be working extra, because they are always at my neighbors too. I'm guessing helping to assemble furniture or whatever they do. All I know is they are at the neighbors a lot. Heck, not too long ago, I seen 2 ashley vans there, so my neighbors must be buying a lot of furniture and seems like any problem they have, Ashley sends someone out to help right away. The complaints must not be about the drivers I see in my court, what seems like daily. Either that or my neighbors paid extra for some kinda V.I.P. service. Oh, my mistake. It was just a little after 11pm, not quite midnight. Either way, that's incredible delivery service.

Love this place bobby helped us find bedroom set for our son thank u

Bobby is the best. We are returning customers and we always look fit home. He gives us the best deals and great customer service. Thanks Bobby

Went to Ashley's Furniture I'm Stockton, CA 3 months ago, bought 2 bedroom sets. Our Representative Bobby was amazing! Totally an open book. We returned today to purchase 2 mattress sets, again the most awesome customer service ever.

I would like to share with everyone that Bobby Tillery is the best salesperson in the world! My husband and I went in on Saturday evening not knowing which furniture to look at first. This store is big and we felt overwhelmed but thanks to Bobby this experience was easy, he knows a lot about furniture. He is super friendly, patient, and very sweet. We were fortunate to have meet him!

Their customer service is sorely lacking from their management. I spoke with the Manager Sunday, he said he needed to check with his Regional Manager about my request and would call me back, he knew it was time sensitive and needed a response immediately for a Thursday delivery. I called yesterday 24 hours later to follow up since I haven’t heard back from him, I was told he was off until Friday. I then asked customer service to have his Regional Manager call me to resolve my issue, here we are again 24 hours later, no phone call, nothing resolved. I urge you to avoid this location. I’ve had nothing but issues. Broken and damaged furniture upon delivery, excessive wait times, and again ZERO customer service from management. You know what they say, it starts at the top.

The employee Erick was very Helpful and resourceful. He knows his furniture very well. Would recommend this place. 5/5 stars. All thanks to Erick

I worked with Bobby to get a new couch for my house and he was such a gentleman! He was fast, efficient, and kind. I highly recommend seeing him if you are in the market for furniture.

Had the best experience at Ashley's furniture store in Stockton, CA. The manager who helped us was so helpful and patient. His name was Derek. I'll definitely be shopping there again.

I went to Ashley looking to upgrade my furniture and found exactly what I was looking for in no time. Bobby was so nice and helpful, very nice gentleman. Highly recommend.

The store is beautiful, very clean and neat. Felt like I was in a magazine. Everybody was welcoming. Maria C was waiting at door with opening arms. She was awesome, very knowledgeable, wonderful custom service and she helped me the whole time as I need it special assistance, she went over and beyond. Thank you so much Maria C 💗

Bob was amazing

Came into Ashley's today and Leo was very patient and knowledgeable as he showed me various side chairs. Ashley's had many side chairs and benches to choose from.

I was assisted by Bobbie, who is very professional with a great deal of experience. He is very sweet and attentive. We worked well in agreement to All we were looking for. Thanks again Bobbie. Your awesome. Thanks to Manager also.

We enjoyed shopping at Ashley Furniture Store in Stockton. Alma the Rep.who worked us was very patient, understanding and knowledgeable about the products we needed. When we hit a minor issue, Ashley, the Store Manager was very kind and swift to resolve the issue for us. We'll definitely continue to shop at this location. We highly recommend Ashley Funiture Store in Stockton.

Great service, thank you Bobby!

The team at the stockton store made up of Aileen, Derek, Maria C. Gave us the best customer service ever. I am definitely coming back to shop with them in the future.

Bobby was our Rep and provided the best experience. Was knowledgeable and showed plenty options of what I was looking for. Will return and purchase a few more pieces after we finish remodeling!

We stopped by Ashley’s Furniture in Trinity Parkway looking for a sofa. We were greeted by An Ashley’s sale representative named Lynn. .. I explained to her what I wanted and she was able to direct me to the sofa I was looking for that fit my needs. She showed me a handful of styles, was very knowledgeable and informative all while keeping what I was looking for in mind. Lynn is a great asset to your company. She is pleasant, patient and very helpful. Because of her excellent customer service ...I will be back to purchase more furniture from Ashley's

Walked into Ashley’s looking for a mattress got greeted by Mr.Tou very professional walked out very happy with my new mattress and adjustable base thank you Mr.Tou

We enjoyed learning about the different mattress with MR Tuo. He was patient with us and very kind. We got a perfect fit for us. We can’t wait to buy more furniture for the house. Thanks Mr. Tuo for making our mattress shopping easy.

Thank you Bobby T!!! You were a God send, my husband, and I truly appreciate everything. You were amazing!

Mr. Bobby Tillery is absolutely fantastic. He was very helpful with all of our needs. Will definitely be back to see him for our future needs!!! Thank you so much Bob!

I love this store & the customer service. Bobby Tillery was very helpful. Looking forward to future business with him.

I went to Ashley looking for new furniture to upgrade my room and was very pleased with their customer service. Alma was very helpful and very kind. She definitely knows what she is doing. I am very picky with what material I like and she was very understanding and helped me find everything I needed. I will definitely be shopping here again and I definitely recommend talking to Alma if you need help.

Alma was amazing. So helpful and so kind she helped me find what I was looking for and I am so happy. Amazing customer service I will be shopping here again!

I went to several Ashley’s locations, looking for a dining table and a sectional sofa. Some sales rep would tell me either it’s out of stock or it will take several months to arrive, with no promise of an estimated arrival time. Once I did place an order for a table, it came damaged. After returning, I went to the Stockton location and had a pleasure to meet Fozia. Although I was disappointed at my experience from sales reps and delivery, I was thrilled at how outgoing she was, had a strong work ethic and a desire to truly help me fulfill my furniture and decor needs. Not only did she show me variety available at the store for a quick delivery, she also showed me stuff they had on sale and the deals going on at the store. Surprisingly, I bought a dining set, sectional sofa, and some decor! They arrived perfectly within one week and I went back the next week and bought my bed set from her. Fozia is an excellent asset to Ashley’s! I highly recommend this place and rep.

I bought a tv stand, which they said they'll deliver but not set up since it came from somewhere else. Just the cabinet doors they said. Delivery was supposed to be 2-2 1/2 wks. After the timeframe I called and tried to track it online. My phone number, name nor address was recognized like I didn't make a purchase. After 3 days I finally get thru on the phone and was told it would arrive within 2 more wks. The delivery people would call with details....they did not. I get home one day abd on my porch is a huge box almost to heavy to move by myself. I got it this past Monday and I'm scared to open it because it looks like I have to put the entire thing together. Thinking of sending it back and go somewhere else. They're great while ur in the store but after they get ur money you don't seem to exist. I was warned about them but I gave them a try. Never again.

My sales representative Fozia was amazing. She was great to work with. Thank you so much for everything. When you go into Ashley be sure to ask for her.

I was helped by Alma. She was very professional and knowledgeable about the products on the sales floor. She overall made the whole experience pleasant and even talked to her manager and got me a better deal than what was originally quoted. I highly recommend this store and her as your salesperson. 5/5 will shop here again.

Honestly would never shop at this store but the product was amazing and even though product was amazing I had a bad experience with the delivery and I promised myself I wouldn’t never shop at Ashley again but ironically enough Ashley from customer service saved the day she made my experience so seamless we are making another purchase. Ashley was so professional and amazing I am now and Ashley fan and a lifetime customer.

So happy with the experience we had at the Ashley in Stockton at Trinity Park Eight Mile. Absolutely exceptional service and excellent team work between Lynn, Sabrina and Qi. All three were very nice, helpful, always with a smile and extremely friendly!!!! We will definitely come back and thank for such wonderful service!!!!

I paid for and bought a bed through Ashley Funiture on Trinity park on 10/14/22 with my current address. The store calls and says i need to update my address because they have a old address. I am confused and double check the order slip from the 14th which has my correct address . I also bought 2 mattresses from the in February to my current address. No one called me to tell me there was a issue they just never came!!! Customer service sucks. They offered me $150 off for there mess up no thank you refund please. However my service rep Bobby is dope too bad they wont get anymore of my money.

Never again will I have any dealings with Ashley Furniture. I purchased a chest of drawers, and on delivery (9/20/2022) it was discovered that a knob was unable to be tightened. I called and a Tech came a few weeks later.(10/4/2022) The tech advised he could not fix the knob, I would need a whole new drawer. The Tech took the drawer out and I noticed a split in the wood inside. I took a picture and forwarded it to Ashley, thinking that the split wood would need to be fixed before a new drawer was installed. I was told that when the Tech arrived to put the drawer together they would have him take a look at the split wood. I received 2 phone calls from Ashley Furniture to let me know that the drawer would be sent by USPS. Last Saturday (10/15/2022) I received in the mail the drawer knob. ( The Tech previously said he couldn't replace the knob) I am going to pay a professional to repair the furniture that I unfortunately bought from Ashley Furniture. I regret ever walking into that store.

I knew what I wanted when I walked in. Associate at the door to Greet me told her what I wanted and was out the door with my order to pick up in a few days with in 20 minutes. Great service thank you.

Had an absolutely wonderful experience with an employee named Ashley in the Stockton store! She was knowledgeable and seemed more than willing to assist me with the issues I am having regarding my recent purchase and made me feel reassured that there will be a resolution with the problem I am having with my purchase. The online service center however was absolutly horrible with even helping me find my recent order as well as guiding me on how to resolve the problem.

This was by far one of the worst experience I’ve ever had with the delivery. The store will tell you upfront if you have a bad experience it’s not our fault. They know. Had a bunkbed put together by the installers and they blew out pretty much every board. Took six months to get replacement parts. This Company should learn to use different installers.

My pick up experience with Ashley and Aaron was superior customer service; five stars! Ashley and Aaron went over, above, and beyond to help me with breaking down my desk so that I could move it and reassemble it when I got home. My experience couldn’t have been better! Thank you so much! Your kindness is unmatched!! What great employees Ashley Furniture has in these two people! Word of mouth goes a long way, and I would recommend this store to anyone looking to buy furniture. 😉

Erick is absolutely the bomb...he is so customer oriented and helpful...I went back to the store 3 times for his service...

Just make sure you never buy anything online make sure it's something you can touch and feel.....Their online furniture didn't meet my standards. The couch has gaps and does not line up.....bought these 2 months ago and still waiting to see if I can get a replacement.......I'm very sad I have a tacky couch that cost me $2000 smh

I received amazing customer service from bobby. Will come back again

Bobbie was an amazing man who took the time to work with my daughter and I in purchasing an adjustable bed. He explained a lot of the details that go with the bed and the type of mattress best for my situation. Management was also a great help. This was my third purchase from Ashley’s and I will continue to shop here for my needs.

Kenneth Wilson...A-1..he worked tirelessly to provide exactly what I needed for my man cave...the whole team worked to make my purchase fast and I'm truly satisfied with service and product...

Friendly staff. Quick and easy purchase.

I received excellent customer service from employees Ashley and Erik who went above and beyond the call of duty and provided a great service for me after many failed attempts at getting help with my TempurPedic bed setup

Mortifying Experience ~ (Associate named Thai)- in Stockton location! Went into Ashley looking for several pieces of furniture for a new home. Was helped by a very nice associate initially by the name of KEITH, he cared about our vision & was not fake or pushy like some furniture sales reps tend to be. As we were looking around a different employee walks up to us (my wife, Keith & I) & says to my wife “Hey, can I ask you a question? We have a bet going on whether the two of you are brother & sister or husband & wife?” Can you imagine being asked if your wife was your sister? How inappropriate is that & what does it matter or have to do with him anyway? And the fact that he said “we “ have a bet going implies that other employees were also involved in just sitting around making jokes about customers while shopping in the store. We were both speechless & so embarrassed & the only reason we decided to stay and give them our business was because of Keith. Keith did apologize on his behalf & informed the manager. When the manager approached us she didn’t bring up the incident to formally apologize she only cared about verifying our order before Keith submitted it. We did mention it, just to share the experience & how it made us feel but she didn’t seem to be very apologetic. I could tell she wanted to try to cover for him if she could but there was definitely no excuse she could give for his behavior so she did say “ I spoke with him about it” Lastly, we ended up waiting 2 weeks to get one of the table sets we ordered that was supposed to be (in-stock) we ended up purchasing a leather sofa set, bar-stools and a table set. The table set was is not good quality & seems off.

Bobby sales guys is great he help us a lot

The worst experience with this place. They failed in all ways delivery, customer care. I spent over 10k in this store and not even my dinning set came completed. . All they answer we don’t know when we will come back someone will call you. I wanted to return everything the first day now after 7 days they say they have a 3 day policy. Now they are telling me I didn’t buy a coach section. Very Unprofessional. Don’t go there it’s a joke.

Don’t purchase from them! I purchased in October and didn’t get my furniture until January with a lot of missing pieces and the item i ordered was a table with 4 chairs and a long bench and i received the table alone in December 3 weeks later received 2 chairs 1 week later received the other 2 and it’s May now 7 months later and they keep pushing the bench delivery date ! I’m so disappointed and if i could i would’ve never ordered through them this has been a nightmare wasting my time !

I really enjoyed my experience because of the person that was assisting me. Aaron was absolutely amazing! His personality was endearing and he took the time necessary to ensure that I understood the product and knew when to pull back to give me time to think about what to purchase. He filled a cart for my future reference and seemed unbothered by my timeline that was a few weeks out. So thank you Aaron, you made my day!

My experience with Ashley Furniture has been horrible. I found the furniture I liked and was happy, but the delivery was the start of the problems. The delivery was being made to a Senior Independent Care that has a Conciere desk that is manned 24 hours a day. I was not moved in yet from out of state but delivery was given instructions that the Concierge would give them access to my apartment. I arrived a few days after what was the delivery date and no furniture. When I called I was given various answers, nobody home, couldn’t find the address etc. finally received much later. Now the furniture is less than a year old and the Love Seat has a gap between the arm and cushion. I have made several attempts to contact Customer Service where I was anywhere from 129-250 on the call back list. Now 48 hours plus and still no return call. I have also sent additional emails since they requested that I send a picture of the Love Seat. Now I am in the process of moving so my theory is that they will claim it was damaged in the move. So any wonder as to why I gave them only one star.

I like the stuff they have,but I just want to browse around and not be chased all over the store by the employees.

The salesman Kevin was so patient and helpful! Made it so easy to find what we were looking for. Thank you for your excellent customer service!

Worst place ever do not but there worse customer service rude

Never again…. I seriously won’t even step food into this place ever again if they tell you things are in stock don’t believe it I purchase in January and it’s about to be may sleep on the floor at 7 months pregnant because they gave me a delivery date at the store turns out they lied just to make a sale . Got some used couches and a supposedly new table sets and 🤦🏻‍♀️ They are sitting in my living room un assembled. Don’t let delivery people leave any items on your home. Wish they would have told me that 🤷‍♀️ Now it’s May and I’m still struggling to get them to bring the item that was missing from the fox so the tables could be assembled, had to cancel the rest of my order. This is awful customer service, I worked here when I was 16 years old to 23 years old, if I didn’t have an item in stock I would have customers re-select and told them the truth because I would of hated to be in the position I’m now with Ashley, sales people seriously need more training or better training at this location. Can’t say much about other location the Ashley outlets , near this Stockton location, seriously drive just 15 minutes more to their outlets/wear house.

Friendly staff. Pricey furniture.

Great prices, but staff is young and slightly inexperienced. Took over an hour to purchase my living room set.

DO NOT BUY FROM ASHLEY! They are steal your money and do not get back to you to give you a refund or deliver. No call no show. Hours on the phone, time off work only to have no one show up multiple times. I don’t think I’ve ever given a one star (or two for that matter), but there is ZERO service or accountability. Just theft at this point.

Good furniture

I was still stinging from a disappointing experience at the Concord store and called the Stockton store hoping someone could help me find the bar stools I was looking for. I shared details with Alma. She is customer oriented, friendly and patient. While I'm disappointed about the wait time, the anticipted wait may be (hopefully) quicker than the projected online wait time. I will recommend Ashley - Stockton and Alma, in particular, to those I know shopping for furnishings. Thank you, Johanna

No pressure sales rep solid prices Lourdes very helpful

(Translated by Google) I do not recommend them according to my experience in October we bought a complete bedroom to this day I do not receive the base of my bed the pillows are falling all the time. I really regret paying $12,000 for the entire bedroom. It really isn't worth it. Terrible service. If you buy make sure you take everything complete because later they don't give you anything. (Original) No los recomiendo segun mi experiencia en octubre compramos una recamara completa asta el dia de hoy no recibo la base de mi cama las almohadas todo el tiempo se me estan caendo. Realmente me arrepiento pague $12,000 por la recamara completa Realmente no vele la pena pesimo servicio. Si compran asegúrense llevar todo completo xq después ya no entragan nada.

All of the staff members are super friendly, great customer service.

I rate Ashley's a five star, I ordered a bedroom set and the mattress was the wrong one. They delivered the correct mattress within a couple day's. They were friendly and knowledgeable. Their furniture is good quality and they offer a 5 year warranty.

A very sweet man named Bobby helped me out today. He was very helpful and pleasant. I find that a lot of salesmen can come off a bit aggressive or borderline pressure you into making a purchase. Bobby wasn’t like that at all, very easygoing, wholesome personality. I found a bedroom set that I instantly fell in love with for a decent price. I left happy

Frank was very helpful and attentive with our needs. He gave us a great deal.

Thank you Cyndi for the best customer service! You made everything easy and found the receipt I was looking for

Really bad customer service I order in August 2021 never get my order know I want to cancel the item not get my full refund they just delivered night stand and delivered guys told us they be back in 2-3 days to deliver bed and sametime we picked up old mattress also. they never show up to picked up my old mattress also and now I decided to cancel they don't give us full refund..

my experience coming Into the store was excellent thank you to the sales associate Thai for helping me with any questions I had I walked out the store feeling satisfied with my purchase here at your store location thanks to Thai very welcoming and helpful person

PLEASE READ BEFORE DOING ANY BUSINESS WITH THIS COMPANY!!! If I could go with zero stars I would. I would like to start by saying that the instore people were fine to work with, where we had major issues was after our purchase and dealing with their customer service. We purchased a very expensive tempurpedic mattress along with the motorized base with the pretense that it would fit our existing bed frame. We explained to the employee who sold us the bed that we have a very tall standing bed frame (that matches our bedroom set) and were worried it would not fit, she assured us that as long as there were no drawers under our bed it would fit. She also neglected to tell us that there was NO returns on on tempurpedic mattress. We would never have bought this EXPENSIVE mattress knowing there was no returns. We ended paying for the mattress in full and had it delivered. Upon delivery they asked that our bed frame be removed as they do not touch anything that they are not installing. We removed our bed frame and a day after the mattress and base were installed we tried to put our bed frame back together and found out that infact it did not fit our bed frame. We have tried to live with it for a few days and could not deal with the issues that arised due to the bed frame not fitting the new mattress and base. We called the employee who sold us the mattress and base, as she directed us to call her instead of the store for a quicker response. This turned out to be a ploy to delay our contact with the store directly about our issues. We received no phone call back for days and finally reached out to the store directly to discuss the issue we had with our mattress. This is where we found out that they do not accept returns on mattresses. We explained the issue with the bed frame not fitting the new mattress and base, this is where for the next two months they would pass our complaints off to corporate and then back to the store. We could not get anywhere with either corporate or the store and could never get a call back, we had to call every time to get some kind of update. We also told them that we would be willing to take store credit for the return, or keep the mattress and return the base, as the base was the reason why it would not fit our bed frame. Ashley was unwilling to work with us at all since they already had all our money. Finally after two months of dealing with the worst customer service, they told us that our claim was denied since we did not call it in with in 72 hours. I am not sure why they strung us along for two months to tell us this, and also realized why the original employee asked us to call her and not the store first. All in all I just want people to see Ashley for what they really are, thieves and liars.

I was so very pleased with my service from Thai Tran. I was new to buying a brand new couch. He was so helpful I getting us exactly what we wanted. And was so good at explaining everything we had questions about and are concerns. Also made the purchasing process so easy and fast. Thank you again for the amazing service

Customer service needs to be work on. Couldn't deliver product we bought for a month or so.

My experience with Ashely Home Store was amazing. Keith is such an incredible salesman. He has great people skills, has great sense of humor, excellent work ethics and very professional. I was interested in purchasing a computer desk. Keith showed me about five desks in the store. I love the first desk he showed me and once he gave me a demo of the pull-out under the desk and says this would be great for a printer... than I was sold!! I highly recommend Ashley home store looking for some furniture for your home. Amazing quality!

We had a good experience shopping. Frank was not pushy answered all of our questions got us the best deal.

I purchased a table from them, 2 moths ago in october, got it delivered when they were about to leave i noticed it being damaged the delivery guy thought me into keeping it and getting it fix by a one of their technicians( claiming it will take moths to get it re delivered due to the fact of product shortage along the globe) and i should of known better😡 after more than 2 moths and having to call several times myself i haven't gotten my table fixed!!! AND I PURCHASED THE 5 YEAR PROTECTION PLAN😒

My husband and I purchased a bed for our daughter. We were told by the sales associate that setup fee and delivery fee would be waived. When the bed arrived the delivery people said they don’t set up because it wasn’t on their system to do that. When we called the store they said there was nothing they could do. They arranged for someone to come out but we had to pay them. They would not waive it. The sales associate would not talk to us and conveniently disappeared when we were in the store. We agreed to have the person set up the bed. I went to the store prior to the setup. The manager did compensate with a set of lamps. But I feel like more needs to happen. He arrived had no tools so he used my husband’s. He also had my husband set up the bed with him. He charged us the full amount of setup. He also had his dog with him and his friend waiting in his car. The dog was running around barking outside of our home. When we opened the door, the dog came inside of our house where we have cats. The whole experience was unprofessional and overall the worst experience I’ve had with customer service.

Went in looking for furniture for our new house. The sales rep was very helpful but new. The manager Mark had stepped in when we were going to leave because we realized there was the same products online for much cheaper! We were told a table we ordered would be available by the end of December , so we ordered. We would not have if it was going to be any more then that as we really wanted a table. Come to find out that wasn’t true the table wasn’t showing ready until March. And I didn’t find that out until I called. They did not care that manager Mark, who is being promoted to regional manager, fed us the “ We honor our word and serve with integrity “ speech to get a sale. We ended up cancelling the whole order and now have to shop for new furniture for our whole house.

Bobby was fantastic!

After problems with being able to place an order online, the local Stockton store was able to place my order quickly and efficiently and with an additional discount.

Thank you David for your exceptional service today. I really appreciate all of your help.

I went into Ashley Homestore looking for barstools. I found some that fit my decorum. I was pleased to learn that a set was on clearance and a matching set would be delivered in a few days. I went ahead with the purchase. The sales rep told me that I had 48 hours to pick up the set that was on clearance. I returned to pick up the set close to the 30 hour mark. Well, the set wasn’t ready. In fact, I was told that they could not find the key to unlock it. Then the supervisor on duty told me that I could take the stool if I had a tool that could be used to unlock the stool. My husband asked if it could be delivered. We were told my the supervisor that it could not be delivered. We would have to come back once they found the key to pick it up. I left the store upset because I’ve wasted my time and the management team was inconsiderate of our time. The following morning the store manager called to explain that the store has had some growing pains and he’s working with his staff. We chat for a bit. I share that my negative experience won’t have me returning. This is when the manager offered to make it right by having the stools delivered, the same day. Great! He gave me his cell phone number asked that I called him back in an hour to remind him because he’s running the entire store. At just about the hour mark, I called and left a message. No call back! No delivered stools!

Great service was helped as soon as we walked into store. Very polite and helpful.

Aria was my sales rep she sold me my amazing mattress so friendly and quick

Loved working with the staff at Ashley's. They were so friendly, knowledgeable, and very helpful. Got a great deal on a mattress set. Going back for my livingroom set during Christmas sales!

This was the worst furniture buying experience I’ve ever had. Paid for kitchen table with bench and barstools back on 7/31/2021 was told they wouldn’t have all the pieces ready for pick up until October 24th. Ok that’s fine. Received a call the day before pick up saying that all my items now won’t be available until December 23rd. So you’re telling me I’m not getting a table I paid for until almost 5 months after I paid for it. That is wrong and a horrible way to conduct business because they are so quick to collect the money but so slow to give you what you paid for what do they care they already got paid. Never buying furniture from here again and to think I was thinking of buying all new bedroom furniture from here ugh it’s a hard pass from me.

I would highly recommend Ashley Homestore in Stockton, we had an amazing sales associate named Aria she was able to answer all our question and fast delivery the staff was amazing. If your buying furniture go here.

Frank was my sales representative and he was very nice and knowledgeable and I referred my sister to but her furniture from him also

Jacy was the best sales girl she did a great job giving me and my family space to Rome the store without stalking me! Lol She was kind and got me a great deal on my sectional and dining set.

Such a gross experience! I would rather buy a used car. That’s actually what it felt like. I wasn’t going to leave a bad review because I hate to be negative. After picking up our tv stand. It wasn’t assembled like promised!!! We specifically asked if it came assembled. Thai the shady salesman promised it would be. I won’t be back that’s for sure. Oh well lesson learned.

Lots of selection, and attentive staff.

💘 this place. Bought a recliner and 'Maria' was helpful and very friendly. Will definitely shop here again and ask for 'Maria.'

Bobby was super helpful! Anything we were looking for he knew exactly where to find it. Thanks for your help!!

Bobby took really good care of when purchasing a brand new bed.

Will never came back to this store again, the worst customer service ever.

I made a purchase in June and was told it would be delivered on Thursday of the following week. I was called a week after the purchase, by the guy that helped with the sale, and told that he forgot to put in the order for the couch I had purchased (I ordered multiple furniture) and that the delivery had been postponed. I would get a call to set up the delivery when the couch was in. It has been a month and I come to find out that my furniture will not be delivered until September 12th. I am furious because he never told me that it would take that long. The money is out of my account already (over $3,000.00) and I do not have the furniture that I needed by this weekend. I have been trying to contact the store, but have been unable to. The only reason I gave it a one star is because I would not have been able to post 0 stars otherwise I would not have given them that one star.

My sales associate Santy was very knowledgeable, patient, friendly and helpful when I was shopping. She made my transaction simple and quick. I recently purchased and will return for her service and shopping care.

Bobby was so sweet and kind and made the process quite enjoyable! I can't wait for my new couch to arrive!

Frank the sales person was wonderful. He provided us with many useful options and was very knowledgeable about the products. Thank You. Bill

We have bought furniture from here before and have been happy. I walked in to look at bedroom sets and was followed by salesman the whole time. Did he think I was putting a bed in my pocket? It was uncomfortable and I will not go back. Prefer somewhere where they let you browse.

The employee did not make an effort to answer my questions on the most informative way possible. She tried to sell as fast a possible as possible. I asked her about delivery my purchase. She said the store took care of it but she did not mentioned there was a 100 dollar charge.

Bobby is a very helpful and pleasant man!

I had good costumer service

Great customer service

Found exactly what I wanted. There were so much to choose from. Quality and The prices were great! I came on the right day, I got 50% off. I’m so happy. Customer service was also helpful and great to work with. I would recommend to family and friends. I look forward to shopping there again.

Thai, my salesman, gave me great customer service! He was not pushy and was able to give me everything I needed with great deals!!! THANK YOU!

Worst experience ever I bought my daughter a bed paid a lot of money was instructed to pick up the bed within a 2 hour window . Got a truck went to get it and the warehouse refused to give us the bed without an appointment made prior. We explained we were not told this by the person selling the bed to us. They still denied the bed. When coming to get the bed the next day from the warehouse hours were inaccurate . After two days of trying the bed is missing pieces , customer service is horrible . Stay clear from this place

Hands-down the worst Ashley home furniture store in the Stockton Manteca area nobody in there is actually helpful they are misleading with how their policy and procedure actually works and they don't want to help whenever they are in the wrong. We had purchased a sofa and living room set that we had to pick up on our own and were told would be loaded but they couldn't be delivered when we get there no one could load us we had to do it ourselves and it was more of a headache just to deal with it. You're better off spending an extra five or 600 and finding a better store with the same furniture

excellent service and attentiveness in every way.

Key and Matt were amazing to work with and worked hard to find a bedroom set and mattress that were top quality and in our budget. We can’t wait for it all to be delivered.

The worst furniture buying experience of my life. My delivery was supposed to be the first week of April they pushed it back several times. Horrible custom service. They say they will have your delivery on a certain day and they don’t.

I appreciate having a midrange quality furniture store in our area. You pay for the quality, but it is nice to have furniture made with integrity. I also appreciate recognizing not all customers are awash in cash so the sales staff isn't snobbish. I didn't appreciate the 50% off signs that didn't apply to the price tags but were 50% of the "regular price" which they had in their computer. I wish they had honest pricing, not "honest" pricing with their fingers crossed.

Excellent customer service, sales rep was not pushy, and helped my wife and I find the perfect dining table.

Kinda feel like I got ripped off but we will see.

This was my first visit here and will be my last. Absolutely stunning merchandise that I was interested in purchasing for my home. I couldn't get 2 seconds to myself to look at anything without having a pack of vultures on me was like shopping for a used car. You are definitely wearing your commission sales on your sleeves folks and that is a bad look it's a very big deterrent and that's why places like Amazon are killing places like this and it shouldn't be like that.

Honestly this company lost a customer today. I was never going to buy from this store again due to a terrible delivery experience, but due to the amazing service i recieved from aileen at the customer help desk. She saved the companies image in my eyes.

Maria my salesperson was amazingly helpful and informative, and so was Mat Z. the manager. Thank You.

This place is the worst! If I could give a zero I would. BE WARNED!! they change the delivery time all the time and when they deliver, the items are either broken or are still missing pieces. Customer service is no help at all. I will never spend a dime at this place again.

I wish I never purchased couches through this place! 1st off I didn't get my couches till 2 weeks after the day I was suppose to get them so a whole month later! Then the couches stay slipping out of place due to the material on the bottom half of the cushions not having any type of grip.

Bobby/Frank was knowledgeable and attentive without hovering. Very happy with the variety to choose from, and our selections.

Everything was well explain. I got a bedroom set and Michael help by explaining the difference in mattress. So thanks for helping me select the one for me. The manager was really helpful gave me a great discount. Thanks

I ordered my bed frame the day after Christmas and I still have not received it. The original date I was suppose to receive it was February 13th. The arrival date has been pushed back 2 times now - In March and the last date I have is April 14th. What’s frustrating is that I had to call to get the status updates. Super annoying and frustrating. I had my bed frame removed from my bedroom 2 days before the original scheduled delivery date. I called the next day being told about the delivery date change like really? I’ve been sleeping on my mattress for the past couple months!!! I’ve called the past few days and no one’s picking up the phones in store! I regret purchasing knowing the bad customer service Ashley has that I’ve read.

The employees were very pleasant. The sales rep that helped us was patient and spent the time with us to make up our minds what we wanted.

Great place

We have a good experience in the store they be cortesía we as

Very nice shopping there. Everyone was very cordial. First time here and will go back.

Excellent customer service by both your manager and salesman Bobby at your Trinity Parkway, Stockton CA location.

We were greeted right away by a very friendly sales associate. She was able to find the exact piece of furniture we were looking for. She explained everything, in detail, to us. She even honored the discount we found on their website. Great overall experience even though the manger still tried to sneak in the 5 year protection plan which we declined a few times during our check out process.

It was great amazing customer service my sales man Gagan was very helpful and polite that's one the first things I look at going in a store and of course the store manager was i will be back first time I have done reviews well guys Great Job1also great Kekvin I gave 5 ta

The worst shopping/retail experience of my life. Save yourself the headache and go somewhere else. They are nice and helpful up until they get your money. Also, beware their delivery guys ( total disregard for your home or the items they are delivering.) I seriously wish I can erase them from my memory.

They are not honest about delivery when you purchase.

(Translated by Google) Very bad service when you buy to pick up yourself they tell you that you have an appointment and they give you a number which they never answer When they finally gave me I was missing a cushion I was claiming it and claiming it and they ignored me until I gave up my claim for a year Then I got the cushion, When you ask the employees why they have so many bad reviews they tell you that because people are angry obviously people get angry because they are always missing items or the furniture is not in good condition (Original) Muy mal servicio cuando compras para recoger tu mismo te sicen que agas cita y te dan un numero el cual nunca contestan Cuándo por fin me entregaron me faltó un cojín yo lo estuve reclamando y reclamando y no me hacían caso hasta que desistí de reclamo un año después me llegó el cojín,Cuándo preguntas a los empleados porque tienen tantos malos Reviews te dicen que porque la gente está enojada obviamente la gente se enoja porque siempre le faltan artículos o los muebles no están en buenas condiciones

Great deal. Gogin rhymes with noggin was an exclent sales men he helped me greatly and was very patience and knowledgeable

Horrible staff , they treat you by how you look. I went in to purchase a lot they were rude! Not helpful so I went to Lathrop store and got more than I needed!

I’ve never had such a bad experience. I purchased furniture on 10/20/20 and got a delivery date and they never showed up, we did this 4 times before I canceled my order. I’ve been waiting for my refund since 1/1/21 & I was told it would take up to 10 business days. I still don’t have my $. I called and now they are telling me it will take 2 billing cycles to get my $ back and customer service is saying they had to open a case to get my refund but they don’t have the # of the department that handle finances. What kind of company is this? It’s a place that takes your $ and gives you nothing in return. Not even your $ back. If I took their furniture without paying and didn’t give it back that would be called stealing. So I ask what does Ashley call it when they stall giving my $ back for something I never received. Spare yourself the headache and get your furniture somewhere else.

Beware Ashley's does not allow refunds. I ordered several pieces of furniture for a bedroom from Ashley's. But a accent bench I bought has a leg 1/2 inch shorter than the other 3 legs. The installers did not catch the defect and we didn't see the problem till right after the installers left. I immediately called customer service. They said it was my fault I didn't refuse the product when the installers were there. I had to make a claim and send pictures of the defects. Then a tech will come to my home and decide whether if it could be repaired. I have to wait a week for a tech with a bench that is unsafe to sit in. They said they might have to order parts to repair it. After all that they might replace the bench with a new one. I also found upholstery defects and said I wanted a refund because of the poor quality of the product. Customer service said I had to call the store. The store said they don't take returns or make refunds in the store. So I had to call customer service back. They said I bought it, I'm stuck with it. One rep said they could cut off the other 3 legs to match the short one. This same guy kept asking me to give him an excellent rating on the phone survey. I contacted my credit card company to get a charge back. Ashley's Customer service doesn't care about their customers. They make it very difficult hoping you'll give up and go away. Don't buy from Ashley's.

Bobby was my helper in deciding what mattress I wanted. He was extremely sweet, funny, very helpful, professional and patient with me. Will definitely be coming back if he is there to help me get another deal! Thank you Bobby!!

The employees were amazing,smart, an very helpful even when I asked to many questions or dumb questions

Bobby, our sales person and Matthew, the store manager were very helpful and courteous. We purchased good quality furniture at a great price.

Amy was very helpful....worked hard to get me exactly what I wanted...she was fun too

The quality of the furniture is so cheap!! Bad experience with getting help on new furniture. No refund, no nothing, getting hung up on by corporate. Highly unprofessional

I got a table to same day beat up then you tell me that and bring me a new table 4 months later the people are rude on the phone they don't care much about feelings . I still awaiting for a table 4 mouths later .and the people for delivery talk you like your nothing 😒. The need to tech there customer service how to talk to people. Don't by nothing from these places there a joke

Beautiful furniture but a little expensive.

Crooks and liars!

First time coming here. At first Mollie was really nice and helpful and the main manager stated that the whole store was in managers special. They gave us a quote for couch, Coffee table, and bedroom set for the full price instead of the sale price. I got the worst customer service from a woman supervisor there. She was really pushy and I didn't like her vibe. I felt like I was at a car dealership. Worst experience and a waste of time. Take your business else where.

Poor customer service!!! My husband and I were ready to buy the floor model for close to 3000.00. Was told sorry but no delivery on that and we had to pick it up in 2 days. Wasn't even offered the option to pay them to have it delivered. Kept pushing for us to buy the brand new set with free delivery for over 5000.00. What a joke!!

Once again ball dropped

Complete joke. I spent $ 2,400 on a living room set August 21st and was given a delivery date of October 3rd. It was far out but I understood because of the pandemic and such. I called to verify my delivery as I had already cancelled plans I had previously made before my purchase and have nobody else to be home for delivery. When I called they told me 2 of my 3 items are on back order and one isn’t set to come until sometime in November and after it arrives they’ll call to setup an even further out delivery date. Canceled my entire order and I will find furniture elsewhere. It would have been nice to know before I wasted my time that the delivery date is not set in stone and could be months different. Cancelling my Ashley card and not doing business here again. **So I canceled my order, canceled my credit card with them, checked a week later with the credit card company that my account was closed and had a zero dollar balance. I went shopping for new couches since I wasn’t getting them from here. And they took it upon themselves to still deliver the couches while I wasn’t home and charge me for them AFTER I already purchased couches from somewhere else. This business is complete garbage!

Good variety and great discounts at times. Great customer service

Well organized place lots of nice things, but very expensive .

Delivery was rescheduled twice by Ashley's and arrive damaged

New update. Still having issues

Sales rep Matthew Zachoclo is like a used car salesman. he is pushy, lies & gives many false promises. we purchased a living room set 6/3/20 and was promised a delivery date of 3 weeks due to items out of stock. We were assured items could be delivered sooner than what was written on paper, he also gave us his "personal cell number" to call him in a week so he could see if they were avail sooner. We waited, and no delivery came. so i called and got the run around after 2 hours was given a date 6 weeks from then stating items were still out of stock. my new date i was given was 6 more weeks. We are now over 4 months after purchasing and still do not have our items. this place is a joke i have no idea how it has so many positive reviews when every single person i talk to about this has the same experience. We've left several messages for Matthew & a supervisor to call us back and haven't received any. Once they have your money they don't care about you.

Sales person was very cordial and no high pressure. BUT when I called the warehouse to schedule a pickup, I treated VERY RUDE. The female who answered the phone acted like I was putting her out.

Excellent serviced, polite and very accommodating.. Will do business with them again. I refer someone if they ask about purchasing furniture. Michael was excellent !!!

Had a splendid experience. My wife and I went to Ashley HomeStore to buy a sectional. We were greeted by a sales associate named Bobby. Bobby asked what we were looking for, pointed us in the right direction, and said to ask him if we had any questions about pricing. We were not pressured to buy anything. All we got was answers to questions we had. The store had a great selection and we received a huge discount on our purchase. I would highly recommend this store.

Horrible customer service. Only delivered 1 of 2 of my furnitures on date of delivery and the delivery driver told us it was going to be delivered the next day which they never came. Called customer service and told us it was on back order for a whole month. A month had gone by and I gave them a call the girl on the phone sounded like she didn't want to be there or annoyed when I asked her about my furniture status. They told me we gotta wait till another 2 weeks. I pretty much had enough and took a trip to the store to either ask for a refund or an exchange. They told me no refund cause supposedly the furniture is in the process of shipping and exchange is only available when the furniture hasn't entered the house. Avoid this store and get your furnitures elsewhere. I bought a 600 dollar king size bed 4 years ago from a mom and pop Vietnamese owned furniture store all the way out in Oakland and even though the bed wasn't top quality cause I paid for what I got but at least they came and delivered their promise on the date and time of arrival with the whole set non damaged. Update: 09/23/20 2 weeks after they told me to wait for the day of delivery it is now 09/23/20 Wednesday. I received a text this past Saturday confirming my delivery of sofa with a recliner and still no show. I called customer service and they said the sofa twice again was on back order and the test they've sent me was an error. They told me I gotta wait for another 2 weeks on 10/07/20. Customer service even transfered me to talk to their supervisor and had me for 15 minutes only to talk to another customer service representative. Supervisor probably got tired of all the other complaints of customers not receiving their furnitures on time. If I don't get my furniture for this 3rd attempt I'm going to file a small claim on these con artists. I don't know how they stay in business. They continuously lie to their customers. Don't shop at Ashley!!!

They should have paid us for what we went through, constant misinformation about delivery dates, we had to drive to the store location out of town 3 times, 1st time we received discounts, 2nd time we received more discounts, 3rd time the delivery time was pushed back for a total time of 4 months from purchase date. do yourself a HUGE favor, go somewhere else.

Love this furniture store. Beautiful furniture good selection and very good prices.

I usually do not post reviews but I want it to be known that they are extremely rude at this location. I went in and I don’t know if it’s because I was wearing casual clothes that they did not say hello nor bother to come help me at all! I went up to an associate and had to request help and then she walked me over to another man that told me he would come after he was done with a client so I agreed, I waited 20 minutes and meanwhile I seen two associates passed by not questioned me at all and stand in front of the furniture door entrance waiting for clients to walk in. I finally got tired of waiting so I went up to them at asked if they can help the lady had no idea what she was saying and was very unprofessional! I ended up telling her never mind and I found the item online for CHEAPER! I encourage to visit a different location because the staff is poorly trained!

Professionals not over your shoulder Very friendly good prices

Over the last few weeks, my wife and I visited several furniture stores, ( Living Spaces, Crate and Barrel and even other Ashley stores). Dan, who helped us at Ashley Furnitures in Concord was by far the best! He greeted us right away soon as we entered the door and made himself available whenever we had questions without being pushy. We weren’t looking for big ticket items, otherwise we would have been interested in their finance option which if I remember correctly was zero percent for up to 5 years depending on the the amount you’re borrowing. For a pleasant shopping experience go see Dan at the Ashley Furnitures in Concord.

Went there to buy a a specific kind of couch, 3 cushion and couldn't be more than a certain size. The store was huge and my mom and I would've been in there for ever if it weren't for Fozia. She took us directly to the 3 cushion couches they had. She was extremely knowledgeable, kind, and honestly a lifesaver. This was our 3rd furniture store of the day and the first time there was any actual costumer service. When I need more furniture, I'll be going to Ashley and making sure Fozia is working that day.

The wait to receive your order is over a month.

Gabriel was very helpful and knowledgeable! A great experience along with a great deal! Thank you for all your help and patience G-Money! Lol

Just bought a mattress at Ashley Furniture and was assisted by Amy and I have absolutely no complaints with anything. The customer service was great and Amy was very informative and helpful throughout the whole process. I will definitely be coming back for any furniture needs and recommending friends and family.

We came in to Ashley’s Furniture Store on Trinity Parkway in Stockton to look for a new mattress. Zach greeted us took us back to the mattresses and was able to explain all the differences. We appreciate the time he gave us and will return for any other home needs we have. We truly appreciate his professionalism, and appreciate him being there on a holiday.

They really go out of there way joe is quite the best at his work and he speaks 2 languages Spanish and English very understanding person.

The delivery people showed up an hour early. They didn't call prior to showing up. Since I was in the middle of 7 other things, I didn't notice that they did not deliver the 6 shelves that should haven been included. After sitting on the phone for over 40 minutes, I was told that I would have to wait 3 weeks for a "technician" to come to my house to determine what I need. I have done thousands of dollars of business with Ashley in the past and have never had this much trouble getting what I paid for.

They don't answer they're phones and staff was unhelpful. Never again.

Great delivery and great couch.

people way to pushy

Very poor customer service have been trying to get a hold of management to express my concerns and no one has called me back. Live agent forwarded me to survey when I was on hold and now when I call goes straight to survey. I told salesperson what I was looking for and was told thats what I got. Another salesperson said it was not. When delivery arrived it was incomplete and had to go through hoops to get the last item a couple days later. Nice furniture but very poor customer service we feel taken advantage of and will not recommend family and friends here.

my wife and i are in the middle of buying a house and looking to get some new furniture. we'd been shopping all day, visiting several furniture stores. we stepped through the doors at Ashley furniture, we were greeted by Zach, a sales associate. he was, by far, the most helpful person we encountered that day. he offered opinions, was a no-pressure-salesperson; he was a great sounding board, courteous, and was very knowledgeable. as we are still in the middle of buying the house, hopefully closing soon, we left with just a coffee and side tables. but when we return for the larger ticket items, we plan on going back to Zach.

My experience was great in the store and then when I got home to review the bill - I was charged $349.99 for local delivery and was never told there was a few. I asked throughout the whole transaction about different fees and this was never told to me. I think it would be nice to know that upfront.

I received professional, courteous customer care at Ashley HomeStore in Stockton, CA. Kelvin Lee, the Store Manager, made my purchasing experience the best! His friendly, good natured demeanor makes me highly recommend him and Ashley HomeStore to family and friends.

Amy was very nice and understood what we were looking for in a kitchen table set and office desk this is our third time dealing with Ashley Furniture once in Concord Ca and here in Stockton once again Amy was very knowledgeable and respectful will deal with her again . Thanks Amy 😊

So where do I began .... I waited an entire month and some change for my son bed frame and when the date actually came they never showed up !!!! I call customer care they say they don’t know what happened. Mind you I confirmed twice one on text and the other with a representative. Instead of them getting my bed to me ASAP they re schedule the delivery date to a week later! Never ordering again. If I could give zero stars I would.

Great store! Lots of variety

Went in to buy a table and couch, when we walked up to the front to get someone to help a heavy set man looked at us turned around and walked away so he didn't have to help us and im pretty sure it was because of our skin color. Never ever will i back again

Love looking at things here. Always gives me ideas for my home. People who work here are nice. Currently they are having a 50% off sale!

We have not received the item we ordered yet so I cannot respond to the features or benefits of the product we ordered. With regard to the service, I have to say that we are disappointed with the calculation utilized to determine our cost. We were going to purchase a bed frame that would not work for us because the salesperson was not informed on how our adjustable bed operates. We returned home to obtain our payment method and observe how our Cal King bed has a hydraulic lift which would not work for the sleigh bed frame we wanted to buy. We returned to make a different selection that was approximately $275 less than our first option. However, the order was calculated so that we only received a $100 savings between the two purchases. Once we got home and reviewed the order we realized the first purchase was calculated by line items and the second purchase was listed as a package that increased the price. Needless to say, we are not pleased with this sales tactic. We may not return to Ashley again because of this calculated effort to squeeze every penny out of the customer to enhance their profit.

Very unsatisfied with customer service and the things I had to go through. To start off with lying to customers. They told me I would be getting my living room set in no more than 6 weeks and two days before the delivery date I get an email telling me that the delivery date had to be changed due to not having all some of my items. I emailed them back and never heard from them. Then instead of you guys contacting me it was the other way around I was the one calling and going to the store and it seemed like every person I spoke with would just pass on the buck and I would not get a straight answer. Then they told me I would get a credit of $200 and when I went to the store the manager said they never approved it so they said they could only give me a $100 credit and that I would be getting a phone call to give me a new delivery date once again they failed to call so I had to go to the store to find out that one of my furniture set was already discontinued. I had to pick a different living room set and the 6 weeks turned into 8 weeks. I did get a discount but honestly was not worth the waiting time, frustration and the hassle of going back and forth with Ashley employees.

While Ashley furniture is not the best quality, they do have good looking starter furniture. I ordered a couch and have been waiting for a month for delivery. They called me the night before delivery to say they could only deliver part of tge couch. When they delivered the first part, they said the remaining pieces would be delivered a few days later once it was processed through the warehouse. I called Thursday because I had not been called with the Friday delivery time. When I called, they had no idea what I was talking about. I was transferred to the store and they said they set me up for delivery on the first available date, Saturday. It is now Friday and I yadn't been called with Saturday delivery time so I called again. Their system showed that all items had been returned and they cannot set up delivery because they don't know if I had been credited. They called the homestore and decided a mistake was made, AGAIN, and they could not set up delivery until they recreated the order. I called the homestore and I can't reach anyone because it is past office hours. No customer service after 5pm, WOW!! Unbelievable. Basically I don't know when I'll get my couch and thrre's no one whom is willing or authorized to fix this. My couch is sitting in the warehouse waiting to be delivered. Wouldn't it make sense to deliver the piece to fix the problem and fix the paperwork later. I know, MIND BLOWN!! Why is customer service so bad these days?!

Taking forever to get my furniture, they said 1 month until they get it and delivery it to my house, then i call 1 month later and they tell me to wait more (addtional 10 days) and still didn't get everything. Go to other same day delivery furniture store, i don't recommend these guys.

Excellent service! Worked with us and knew exactly what we needed!! Latianna Jones was fantastic!

Calvin was very helpful

I was helped by Matt Z. He was extremely helpful and friendly! He gave us information on different deals and he didn't try to sell us anything that we didn't want to purchase at that time. Overall it was a great experience!

Good ses thank you Bobby

My 80 something year old grandmother bought a leather chair on a Monday. Delivered on that Friday. She tries to sit in chair over weekend and is unable to do so. Goes in on Monday doesn't want money back just wants to return leather chair and get a different one. They refuse. Why can't they offer to take the chair back take a restocking fee from her and let her get another chair? Poor gal just wants a chair she can sit in. She saved and saved for a nice chair now she has a chair she can't sit in and has to save to go get herself a new chair. I told her to call me and I will take her anyway she wants for a new chair... except Ashley's. She isn't a scammer she is an old lady who just wants a place to sit comfortably.

Ashley Furniture has definitely gave me the worst experience ever. I purchased a brand new 3 piece couch set from them in January. Ever since purchased all 3 pieces squeek as if they are broken old couches. I have called multiple times and takes days to get a hold of them as after a 15 minute hold told they hang up on you asking to leave a message and no call back is ever received. A total of 3 technicians have came to my house with definitely no help. The first one told me customer care would never help me or take care of me. The second one said only one couch had a problem. The third said my couches qualified for an even exchange because they should not sound like this. I was told many times to await a manager call back never happened. I spoke to a representative and said they are awaiting manager approval for an even exchange then the returns department would reach out to arrange the exchange. I called today and was on the phone for over an hour to be told I cannot be helped and my exchange was denied. The only help I was offered to tear all my couches apart and see what is the problem, but was also told by the technician my couches would be devaluated. I do not find it fair to rip my couches apart when this was a manufacturer defect on their end. I also am working from home and have original hardwood floors and do not agree with my living room turning in to a warehouse. They should be picked up fixed and brought back or evenly exchanged. I wish I could request a refund, as they have the worst customer care out there. Personally, I am mentally drained with the wait times, different responses from each representative to end up with a no I cannot help you. At this point, I am considering filing a small court claim as noone else seems to assist. DO NOT PURCHASE AS THEY DO NOT COMPLY WITH CUSTOMER SATISFASTION.

Do not recommend buying clearance items! I bought a outdoor seating area and came out broken ! One of the legs was split and glued back together . & I was not notified it was damaged!!!!!! If I can give no stars I would !!!

Bobby helped us with our purchase. We bought a recliner,end table and a storage bench. He was very friendly and knowledgeable.

The quality of the product is good

If I could leave you 0 stars, I would. WORST CUSTOMER SERVICE EVER!!!! From the sales representative, all the way up to the manager. Do yourself a favor if you are reading this and choose another location. My fiancé and I ordered a bedroom set from this location and were told it was backlogged so we had to wait a few months to receive it. We liked the set so much we ordered it right there and then anyway or so we thought. We opened a line of credit, filled out all the paperwork for the purchase and delivery. We were happily waiting for it to arrive. Delivery day comes and no furniture. When I called the number for the delivery I was told there was no such order number, they searched again and I am told that sales rep NEVER PUT THE PAPERWORK THROUGH! Mind you, I had all the paperwork I had signed stating an order number and delivery date from the store. I called the store, explain the nature of my call and after some time on hold I was told that somehow the sales rep who had "helped" me did not get the order in. I asked why I was not notified as they had us there signing paperwork, all which I had copies of, they had 2 phone numbers, (mine and my fiancé's) and an email address to reach me at and the receptionist said he wasn't sure. I asked to speak to a manager and was told he was with a client and I was asked to give a call back number. I waited 2 hours, no call. I called again and was told the manager was at lunch, again I asked for a call back. I called a THIRD time, the guy who answered, recognized me from my initial visit, lowered his voice to tell me the MANAGER DID NOT WANT TO GET ON THE PHONE with me because they recognized that they had messed up. I couldn't not believe it. The The Manager from this store NEVER bothered to get on the phone with me to address or resolve the issue. Apparently, this is ok business practice for this location. So now here I am with an open credit line for them and no bedroom set.

Just didn't like what they had my fault

Katie was fantastic. She guided me in choosing the best furniture for my husband and I.

Anytime I go to this place I regret it, so I'm done. I'll never go back. It's like walking onto a used car lot.

We came in looking for a sofa with recliners and a love seat recliner. Quang was our sales associate (and awesome by the way!). He took us to the area where all the sofa and love seats are including the chair recliners. He showed us different sets and was really patient with us. We were there for over an hour looking at different sets. We actually looked at mattresses and he had me lay on the ones I liked to make sure they set well with us. His manager and assistant manager gave us a huge discount for buying all of the furniture and mattress. I will definitely come back here! You won't be disappointed!!