Ashley HomeStore Stockton, CA
No matter which Ashley HomeStore location you visit you'll find stylish quality furniture that's just right for any room in the house. But we're much more than just a furniture store - we're a member of the community! Ashley HomeStore owners and their team members live and work in the same areas in which their stores are located so they understand the importance of community involvement. Many participate in philanthropic activities and events and - at the national level - Ashley takes its philanthropic responsibility seriously by providing support for major charities throughout the country. Visit your nearest Ashley HomeStore showroom today.
I don’t recommend anyone to buy anything from this store. The customer service is bad. The furniture quality is not good. The salesman is so bad attitude after you pay the money. They are liars.
Ashley HomeStore was ok and it has nice furniture
I brought a bed and an entertainment center here, the appointment was rescheduled 4 times first time the rail was broken seconds time head board third time then gave me the wrong head board. When I got my entertainment center the first time we didn’t get the tv stand and the door was installed the wrong way!!! Do not recommend this place at all!!!
DO NOT SHOP HERE OR ORDER DELIVERY They have changed my delivery date now for the THIRD time. I’ve called off work to be home for delivery and they have changed it at the last minute all three times. Very disappointed with the customer service
Ana was very nice explaining the product
Very unprofessional and rude customer service I visit to 18290 Harlan Rd Lathrop, CA 95330 in July 2019 to buy dining set I spoke to Rosie she told me to they have special 50% today so I Choose the set And my total was $600 after the 50% off when I confirm the total she told me oh it’s a little different so she’s charging me 150 extra so I talk to the manager he’s name was Chris hinton that’s what he told me was totally unprofessional Instead of helping me he told me to get out of the store with my family and making racist comment on my race I have to leave the store without help and I call customer service to make complaint but instead helping me the Representative told me I can go to different store I will never recommended this store to anyone go somewhere else where at least people treat you like human
I recommend asking for Juan with a Q..he. is the beat
Nice showroom and customer service is great!
Two different experiences making orders from Ashley Furniture HomeStore: In store and online… May 26, 2019, The sales rep, Erika, was extraordinary allowing me to look through sofas and table sets until I found what I like. Arranged the order and delivery date (June 9th). We communicated through writing and being patience with me being Deaf. Great job! May 27, 2019, I order 2 set of Derek Lamps from online and assured me that they will be delivered by UPS in 2 days without giving me tracking number. They never came and I got an email asking me how did I like the lamp set. I made several call attempts until I got a hold of customer service representative, was told the items arrived in Lathrop, CA which is 10 min away from my home and got tracking number to follow up with UPS. Saw my order was still in Lathrop, CA and waiting for it to go out for Delivery. Saturday, June 8th, I checked again UPS online using tracking number and learned it was arranged for return to sender. I immediately get a hold of UPS customer service and was told the label on the package was lost and suggested me to stop by one of Ashley Furniture HomeStore to have it re-send it. June 9th, In store orders arrived on time in the morning time frame after assuring procedure for delivery date through e mails and texting. I am well pleased with my orders. Later in the day, I went to Ashley Furniture HomeStore customer desk and explained about Derek Lamp set was send back to Ashley’s in Redland, CA. Sales Rep House did fabulous resolving by reordering and have it ship to my house and he would follow up with original order items in Redland, CA. UPS delivered on time and I have them all now. Thanks to both sales reps I definitely will go there again
Fozia our sales rep was amazing today since we have never bought new furniture before she was able to get us all the discounts with minimal financing and got us in an amazing mattress too. We are so excited for our new furniture to arrive our house will feel new again. Couldn’t ask for a better 4th of July sale. Special thanks to her manager too for adding some more discounts and getting us the fastest shipping. We really couldn’t be happier with our purchase and experience in their store
I am usually not a person who leaves reviews but we had the absolute WORST customer experience with Ashley. We ordered a brand new dinning set and received a damaged set what looks to be a floor model. The delivery driver was pushy and forced us to accept the delivery. Immediately after the driver left we called Ashely and notified them of the situation and their resolution was to send a repair person to fix the items. Now why on earth would we pay full price for a item and then have them repairs? I filed a dispute through my credit card company and now 2 months later I got a phone call from a customer service rep offering the same repair deal but in order to have my items repaired I would need to remove the dispute. When I told her I would not be removing the dispute her tone changed and said “we just wanted to let you know that no matter what we will be getting our money back”.
My husband and I went in with ideas of what we were looking for which were sleeper pullout sofas. The showroom is great! A great selection of styles. Had the sales rep ring us up for a sleeper sofa and continued to ask questions about the pull out. After waiting 5 weeks for a delivery the items finally come. The drivers didnt really set anything up as advertised. They delivered, put together my tables, took the trash and pushed for a signature. I had to stop them to help me move the couch around in my living room. Come to find out the items i thought i purchased was not right. The sales rep failed to order the pullout of the sofa. I went to the store and spoke with the store manager. We came to an agreement of a partial refund. It could have been done in 2 weeks but took 4 weeks to process. I think someone messed up on the processing because corporate tried telling me i was already half refunded. They put me back to the store and didn't hear back from anyone for 2 more weeks. i didnt have a bad experience but i could have definitely had a better experience. All the staff was great and didnt argue about what i did and didnt order. They definitely understood where i stood about my purchases. I would suggest Maybe followup calls to customer before delivery with a different rep, especially if the sales rep is no longer there. Almost like a check and balances. Not sure what happened in processing side. I would hope they dont do many if those. I still didnt get my throw blanket as they advertised in their packages but im not even going to bother anymore.
My wife just experienced by far the worst customer service we have ever encountered with any company. Our sofa sleeper had gram damage that happened before the couch was even delivered to the house. The movers assured her she would be able to get a tech to fix the cosmetic damage that was placed in this piece of furniture, without addressing the frame damage. When the tech came to our home he explained that Ashley does not return furniture and that she would need to call the insurance company she purchased for the furniture. They explained to her that she could not file a claim within the first year that Ashley furniture needed to take care of the claim. My wife tried calling the home store and no one answered. Online customer service said they could not help us. Cusumer affairs said they could not help us. Corporate said they could not help us and disclosed that the tech made notes the damages to the frame were customer made damages. They transferred her to a warehouse scheduler who did her best to try and help my wife with the resources she had and was unsuccessful. By far the worst experience, we paid $1000 for a broken couch that Ashley Furniture has made almost impossible to have any customer service help.
I was helped by Associate Fozia in helping me purchase a mattress I needed for replacement. I needed extra firm mattress and Fozia directed me and helped me with the purchase. She was very attentive but not aggressive like a car salesman/woman. I had a pleasant experience thanks to her help and will come back if I need anything.
My salesman Thai is very friendly.
Fozia khan was absolutely incredible. She knew everything when it came to product knowledge and how the delivery times work! Thanks you for the wonderful experience! Will definitely be back and refer all my friends and family to her!! 👌👏🏻