Ashley HomeStore Stockton, CA
No matter which Ashley HomeStore location you visit you'll find stylish quality furniture that's just right for any room in the house. But we're much more than just a furniture store - we're a member of the community! Ashley HomeStore owners and their team members live and work in the same areas in which their stores are located so they understand the importance of community involvement. Many participate in philanthropic activities and events and - at the national level - Ashley takes its philanthropic responsibility seriously by providing support for major charities throughout the country. Visit your nearest Ashley HomeStore showroom today.
My 80 something year old grandmother bought a leather chair on a Monday. Delivered on that Friday. She tries to sit in chair over weekend and is unable to do so. Goes in on Monday doesn't want money back just wants to return leather chair and get a different one. They refuse. Why can't they offer to take the chair back take a restocking fee from her and let her get another chair? Poor gal just wants a chair she can sit in. She saved and saved for a nice chair now she has a chair she can't sit in and has to save to go get herself a new chair. I told her to call me and I will take her anyway she wants for a new chair... except Ashley's. She isn't a scammer she is an old lady who just wants a place to sit comfortably.
Ashley Furniture has definitely gave me the worst experience ever. I purchased a brand new 3 piece couch set from them in January. Ever since purchased all 3 pieces squeek as if they are broken old couches. I have called multiple times and takes days to get a hold of them as after a 15 minute hold told they hang up on you asking to leave a message and no call back is ever received. A total of 3 technicians have came to my house with definitely no help. The first one told me customer care would never help me or take care of me. The second one said only one couch had a problem. The third said my couches qualified for an even exchange because they should not sound like this. I was told many times to await a manager call back never happened. I spoke to a representative and said they are awaiting manager approval for an even exchange then the returns department would reach out to arrange the exchange. I called today and was on the phone for over an hour to be told I cannot be helped and my exchange was denied. The only help I was offered to tear all my couches apart and see what is the problem, but was also told by the technician my couches would be devaluated. I do not find it fair to rip my couches apart when this was a manufacturer defect on their end. I also am working from home and have original hardwood floors and do not agree with my living room turning in to a warehouse. They should be picked up fixed and brought back or evenly exchanged. I wish I could request a refund, as they have the worst customer care out there. Personally, I am mentally drained with the wait times, different responses from each representative to end up with a no I cannot help you. At this point, I am considering filing a small court claim as noone else seems to assist. DO NOT PURCHASE AS THEY DO NOT COMPLY WITH CUSTOMER SATISFASTION.
To deliver the orders that are placed. Placed order twice, neither order went through and on my third try the item is now $200.00 more. No way to get a hold of customer service. I USED to buy all of my furniture through them.
Do not recommend buying clearance items! I bought a outdoor seating area and came out broken ! One of the legs was split and glued back together . & I was not notified it was damaged!!!!!! If I can give no stars I would !!!
Bobby helped us with our purchase. We bought a recliner,end table and a storage bench. He was very friendly and knowledgeable.
The quality of the product is good
If I could leave you 0 stars, I would. WORST CUSTOMER SERVICE EVER!!!! From the sales representative, all the way up to the manager. Do yourself a favor if you are reading this and choose another location. My fiancé and I ordered a bedroom set from this location and were told it was backlogged so we had to wait a few months to receive it. We liked the set so much we ordered it right there and then anyway or so we thought. We opened a line of credit, filled out all the paperwork for the purchase and delivery. We were happily waiting for it to arrive. Delivery day comes and no furniture. When I called the number for the delivery I was told there was no such order number, they searched again and I am told that sales rep NEVER PUT THE PAPERWORK THROUGH! Mind you, I had all the paperwork I had signed stating an order number and delivery date from the store. I called the store, explain the nature of my call and after some time on hold I was told that somehow the sales rep who had "helped" me did not get the order in. I asked why I was not notified as they had us there signing paperwork, all which I had copies of, they had 2 phone numbers, (mine and my fiancé's) and an email address to reach me at and the receptionist said he wasn't sure. I asked to speak to a manager and was told he was with a client and I was asked to give a call back number. I waited 2 hours, no call. I called again and was told the manager was at lunch, again I asked for a call back. I called a THIRD time, the guy who answered, recognized me from my initial visit, lowered his voice to tell me the MANAGER DID NOT WANT TO GET ON THE PHONE with me because they recognized that they had messed up. I couldn't not believe it. The The Manager from this store NEVER bothered to get on the phone with me to address or resolve the issue. Apparently, this is ok business practice for this location. So now here I am with an open credit line for them and no bedroom set.
Just didn't like what they had my fault
Katie was fantastic. She guided me in choosing the best furniture for my husband and I.
Anytime I go to this place I regret it, so I'm done. I'll never go back. It's like walking onto a used car lot.
We came in looking for a sofa with recliners and a love seat recliner. Quang was our sales associate (and awesome by the way!). He took us to the area where all the sofa and love seats are including the chair recliners. He showed us different sets and was really patient with us. We were there for over an hour looking at different sets. We actually looked at mattresses and he had me lay on the ones I liked to make sure they set well with us. His manager and assistant manager gave us a huge discount for buying all of the furniture and mattress. I will definitely come back here! You won't be disappointed!!
Manager Jessie Ramirez is a coward! Instead of facing me like a man after failing to call me for 3 weeks, he hid in the back of the store, called the police and when they finally got there to babysit him he all of a sudden became a big tough guy and manned up enough to face me. The Stockton, CA store is going downhill and needs to be shut down. Thai Tran, Omega Nguyen & Jessie Ramirez need to get different professions. They clearly can't handle this store. And Jessie Ramirez needs to find a set of balls! You are a joke of a manager to your employees. You should be ashamed of what a coward you were tonight while they all watched you! 👎👎👎👎 Stockton PD is dealing with homicides, robberies, and car jackings and you're wasting their time BECAUSE YOU SCREWED UP on my $2,300 purchase and needed them to babysit you...YOU ARE PATHETIC!!! I had to waste MY TIME and drive halfway across the city because of your incompetence and inability to make a simple phone call!! Why don't you put on your big boy panties, be your own man AND GROW A PAIR!!!
My mom needed new couches, Marissa was there and showed us a variety of couches and made sure we were happy with our decision. 100% customer service, def recommend stopping by and have her show you what they got.
I had a great buying experience, Amy was very informative, helpful and patience.
This was the best place for a deal on super sexy furniture. The sales reps are so nice and awesome!!! Thx David And Jessie!!!