- < Home
- Back to Location Finder
- All Stores
- CA
- Stockton
Ashley Store Stockton, CA
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Stockton, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to the Ashley Store in Stockton, California!
How to Find Us & When to Visi
The Ashley Store Difference: Top Quality and Diverse Selection
This Ashley Store Gives Back!
Customer Service
In-store offers
What our customers say
5
4
3
2
1
(1122)
(88)
(34)
(20)
(140)
Easy purchase. Great customer service.
Jeremy was awesome and patient thank you for the help
Had a great experience at Ashley’s Furniture in Stockton. Kevin was very knowledgeable and very helpful. Very nice and personable. Understood exactly what I needed. Thanks Kevin.
Instructions were for different products, received incorrect parts, and final product is cheap. I would not recommend Ashley to my worst enemy. Customer service was nice.
The sales people were friendly and knowledgeable. I felt no pressure to make an immediate decision. I am looking forward to the delivery of my TV stand tomorrow.😊
Friendly staff eager to assist and help you find what you are looking for. Kudos to Stevie for all your assistance.
Picking items and paying was the easy part been struggling to get my orders for 3 days going on 4 now. At first I scheduled to pick up my items at the lathrop outlet but it wasn’t ready . Then got them scheduled for delivery for today. Not delivered been waiting all day. Called twice and was told they don’t have a time but that it’ll be believed by 6pm. It’s 8pm and I called now being told it won’t be delivered till March 20th 8 days from today and 10days from when I was originally supposed to pick them up. I don’t understand how it’s so hard to get something picked up or delivered if they have it in stock. If your purchasing something from Ashely’s hopefully you don’t need it anytime soon and can wait awhile.
Julyssa Lopez and the store manager, Beast were very good to work with.They displayed unbelievable patience and great personalities while researching and explaining every step of our purchase. No need to shop any other furniture stores. They are the best in this area by far. Thanks for all your help. We will be back.
Very pleasant and helpful
I had a great experience! Especially with the employee that helped me. It was great talking to him and I really appreciated his help
Bobby Tilley was amazing. He did a very good job. Was helpful, allowed us to look and not feel crowded, but was there when we had questions. Pleasure to deal with. Thanks again Bobby!!
Jeremy seemed very knowledgeable about the quality of the products, and their construction. He was able to complete my order without any difficulty. He’s very personable.
I had a fantastic experience shopping at Ashley Furniture! From the moment I walked in, Kevin was friendly, welcoming, and eager to help without being pushy. They took the time to understand what I was looking for and helped me find the perfect pieces for my home. The showroom was well-organized, making it easy to browse, and the variety of options was impressive. Overall, I highly recommend Ashley Furniture for anyone looking for beautiful, high-quality furniture and great customer service. I’ll definitely be back for future purchases!
Kevin was super helpful!
Helpful and friendly staff and beautiful displays.
Good professional personal.
Good selection, staff was helpful and personable. Other stores offered free delivery where Ashley did not but price made up for it
I had a great experience met all my expectations on what I was purchasing. The trusted advisor (Stevie) I had was very professional, she knew her line of work, great personality and definitely patient with my whole process of purchasing and a new customer of Ashley's financing. Thank you for all that you do and does not go unnoticed. Will be back very soon. I want everyone to see this post from management to the executive level. Stevie is one of a kind. B.Gonzales Stockton.
Bobby was awesome, he worked well with us to get our awesome new couch
I came in here looking for a futon, which they have online but don’t sell in stores, my salesman Bobby Lee helped me find a substitute in a sleeper loveseat, which is more expensive but it was another option I was looking at. Bobby was incredibly helpful and kind, and assisted me very proficiently. Today I was suppose to pick up my couch at the warehouse in Lathrop. I had a little issue with pickup and had to call Bobby, he helped me even though he wasn’t at work yet. Definitely seek him out if you’re looking for new furniture!!
Customer service was excellent. I had a great experience with my salesman Kevin. He was very professional and very courteous.
Bobby T helped us out with finding bedroom and living room furniture. He was kind, helpful, patience, and made sure we were satisfied. I would return to Ashley just for Bobby.
Very friendly and able to work the best price great experience
I wa extremely happy with the attention and advise i got from the sales representative, jennika, while purchasing my floor lamp. I will ask for her again when visiting the ashley showroom here in stockton.
Bobby does his job well.
Jeremy F. Was great! Great customer service!
I bought a Sofa and love seat along with cushions They promised me that it’s of high quality foam but just incase if it starts to sag we within a year we will replace the cushions. Within 6-8 months it started to sag, I called and called no one was there to answer. I went over to the store and complained about it they were so sorry and scheduled a time that they will come check and get the replacement delivered. I waited and waited, called left messages, no body bother to call back to reschedule it. I still have that sagging sofa which I’m trying to get rid of but no one is ready to take it. Very disappointing.. Now I buy from anywhere, like Wayfair, or Bob’s or even Amazon but not from Ashley’s.
This was my second major purchase from Ashley. Yulissa assisted me both times. She really listens to your ideas and vision for your home, and works with your space limitations and style preferences. I was very happy over time with my first preferences, in terms if comfort and functionality, which is why I went back!
Bobby, who is your elderly Bobby, came up to us as soon as we walked in the door. Was very pleasant to us. Introduced himself, shook our hands. Said he would be the one to help us. We told him kind of what we were looking for. He showed us lots of choices. We purchased a few items. He was very knowledgeable and very professional but down to earth at the same time. He made us feel comfortable! Quite a people person! We will definitely refer Ashley Homestore and Bobby to our friends and family. All the sales associates were very nice and friendly also!!!
Our sales person, Jennicka was very helpful and friendly! She did a very good job at helping us find the perfect couch and loveseat and table! We really appreciated her help and we're loving our new furniture! Thank you so much!
Very pleasant experience with a friendly staff.
Bobby was so sweet and helpful. Very patient with us, walked around with us while we looked at everything. Definitely recommend going to Bobby!
Bobby is a phenomenal salesman. He is very kind, knowledgeable, and patient. He listened to the descriptions of our specific requirements for the bed frame and mattress we were looking to buy. He showed us exact matches, then similar matches, then affordably priced matches. He shared his expertise and opinion, but it was never forced or unwarranted. We left out of Ashley with everything we were looking for and Bobby made sure to get us the best deals and discounts. I had a really amazing shopping experience. I highly recommend shopping with Bobby!
We loved our experience with B ! Top tier deals and customer service.
Sofas are EXTREMELY flimsy barely held up by any wood and both broke and tore right after the warranty expired. Terrible quality for 2k
Kenneth & Bobby
Bobby is amazing and kind. Great service.
This was my second purchase from Ashley Home Furniture. I am very pleased with the whole experience both times. The salesperson was friendly. The showroom was easy to maneuver with my walker. I bought an oversized arm chair for my living room. Love the chair - can't wait to get it delivered. The whole experience was handled professionally by everyone in the sales area. Ashley is a business I will always do business with. Thank you Ashley for being a company I look forward to doing business with again.
Another exceptional experience at Ashley.. Advisor Bobby Lee is an awesome sales person. He listens, very patient and easy to work with. I purchased a sectional last week and decided to upgrade to a better quality sectional, more comfortable for my back. Huge thanks to Advisor Ken, he is very knowledgeable, they both made my visit easy, no rushing, just making sure the customer was satisfied. All the team at that store has always been very professional, awesome greetings when you walk in. Thanks Ashley!! Happy Customer!!
Stevie was awesome, very easy to work with and very helpful. ALMOST everything has arrived on time. Kenneth however was extremely rude when I called about a bookshelf being shipped to an address I did not live at yet, and he laughed, said "I don't have time for this" and hung up. The in store customer service was horrendous. They wanted me to PAY 2 TIMES FOR AN ITEM THEY SENT TOO EARLY. I had to get in contact with their cooperate division just to solve the issue. TL DR. Stevie is awesome, Kenneth is pathetic
Customer service is amazing and Bobby our sale representative was amazing as well
Bobby Tillery is the man, very knowledgeable, very patient, his been in the industry for 20+ years!!!
At the store everything was good but the next day i needed to talk to the store and the phone number is not to the store and had a lot of trouble and so far I still do not have my question answered
Sad
Jeremy Flores and the Manger were so nice and friendly to me they took their time to help me I recommend this place to everyone thank you so much will 100% make another purchase 😉
After searching various stores, we were able be to find a counter dining set that works. Thank you for your help even though the product hasn’t been delivered yet, Bobbi Lee was helpful towards possible future sales.
Great service From Tavis! I appreciate the customer service and the knowledge that he knew about the future
I was very excited about getting my couches and dining room table and was first told that she would have them delivered by December 9th my son and I also let her know I would need them ASAP because I’m hosting a Christmas Party just later to find out that a piece of furniture was pushing out the date of arrival so now will receive everything after Christmas I pray I get them before the 26th or I can’t host my party 😢😔🙏🏻
Jennicia Parker was absolutely fantastic! This store is fortunate to have her as an representative/employee.
B. Lee was a great sales rep at Ashley Furniture in Stockton. Thank you for the easy and quick purchase!! Will definitely shop there again!!!
Bobby is the guy! He had amazing customer service and sold us some great couches for a great price definitely recommend doing business with him.
Great job Julissa!
Thank you Jennicka and team at the Stockton CA branch for the awesome customer service and for making our living room look amazing! TT
My experience at Ashley Furniture store was very wonderful the sales rep was very nice and friendly and talked about everything all my concerns will shop again maybe if the price is getting lower.
Loveseat still needs repairs for black paint on front of wood, chip. Cushion on loveseat is sewn crooked and the back seat cushion has a wide opening on side. Appears to have occurred when their repairman fixed back of wood. Not happy Ashley was supposed to call to schedule an appointment. Have not heard from them.
Welcoming environment and friendly staff
Our Sales Person Stevie did a wonderful job. We were happy with the service we received.
We had a very good experience at Ashley. We had not intended to buy that day, but they had exactly what we wanted at a fair price. We saw no reason to continue shopping. Our sales person Julyssa was very knowledgeable, patient and did not pressure us.
Had to cancel our bed. Been waiting a month and a half. So very upset.
Keith was very pleasant and the transaction was easy to do my only concern is the right color of the item was selected.
As always, the staff there are excellent to deal with, easy to deal with, and the manager is on top of things.. not to mention they have great Quality Furniture!
Stevie was awesome we came in and knew we needed a table for our new house for Thanksgiving and she made it happen we are getting it 2 weeks before deff going back she was super friendly and made it a good experience in and out… go and ask for her
Stevie was very helpful. I have purchased from Ashley before and was very satisfied with their customer service and products.
It’s a nice couch but it had splinters on the arm rest/back rest. It was also missing the feet and when I was setting it up I realized a lot of the nails or long staples as the rep called them were sticking out. when I tried to get a refund I was denied and was sent to various departments were eventually I was told they will not refund me. So now I’m stuck with a $900 couch that my kids can’t use because I’m worried they will get pocked again.
Delivery people were very courteous and professional. Took very good care of furniture and were very cautious on the premises. I would recommend them for delivery and set up again.
We like the staff at this location. Very nice furniture! We hope that all warranty and insurance will come through. Overall we liked the store and the staff.
Excellent product and phenomenal customer service. I highly recommend.
We have shopped and purchased Ashley twice in the last 5 years. Very pleased with the service we received in store from our sales person and extremely pleased with the delivery and crew. Would ship this store again
Posted this message below and Ashley wrote back a month ago on the review for me to email them to work things out and did not reply to either of my emails. -Everyone that works at Ashley is great but buying the insurance plan on our furniture was a bad idea. Says it covers pet fluid accidents but since they don’t see a stain they would not cover. I don’t recommend buying their insurance. Was a waste of $500
Very friendly and helpful
Sofas took longer to arrive than we were told. Had partial delivery 2 weeks before.
My visit was pleasant everuone at store so friendly and well knowledgeable about Product that they are selling 👍
Bobby Lee (B) was very helpful and a pleasure to do business with.
Julyssa was the absolute best, she new what I was thinking & we got it all ordered.
Bobby, Keneth, and Tevin were amazing 10 out of 10 customers serving
I came in with my husband and Julissa was our sales associate! She is the best asset to Ashley for sure! She answered all my questions gave me the best options and made my purchase a walk in the part! Definitely comping back!
Shopping with Bobby was a pleasure He was helpful and professional as well all the staff.
I had great experience with Ashley furniture personal. Keith was super helpful ans supporting. The lady's and the manager wer assisting and helping me to get the best deal. Also today the delivery gentleman went out of there way and took the time to explain and take measurement in my house so I can have the appropriate furniture in my leaving room. Thank you all, ones I'm finish paying this I will definitely be back.🤩😀
Absolutely the worst experience ever!!! Get your furniture elsewhere if you can!! It took a month to get a dinning room table. The delivery team missed 3 delivery dates, no call, no show. I had sold my dinning room table and chairs, waiting for this table and it did not show. I went multiple times to the stockton location to have it resolved, but delivery was still missed. Finally it was delivered after I said I would cancel the order. This was the worst experience ever, the team didn't even seem to care about the fact that my family did not have a table to eat on. Will not be coming back. (Update: table was finally delivered, it was scartched on delivery, they need to send a technician in a few days to repair)
My experience today 9/28 was amazing Keneth the store manager was amazing. I came in because I saw a Kitler 2-Piece Sectional with Chaise online for 450 but it was out stock online and the store had it but it was 1200 out the door after taxes and Jan who was the sales associate who was helping me checked to see if there was anything to be done but was told that’s an online price only. I left but came back in and asked to speak to the manager and that’s when I met Keneth and explained my situation and he did some research and was able to make it happen.
What an amazing experience I had here especially with the great help of Bobby Tillery.
Kenneth help me with my purchase today! His smile brightened up our day and his first class service is very appreciated.
Bobby did a great job today! He was friendly and helped us find the best deal that met our needs.
I have been purchasing furniture from this Ashley home store for the past three years now my second time buying a bedroom set for my son and now with Kenneth Wilson hands down the best to go to honest and a amazing personality i will be back soon 😊
Too pricey
We had a great experience when we went to purchase a mattress for our home. Stevie was so helpful with our purchase. And really, the whole mattress sales team. We were made to feel very welcome. Thank you for all your help!
We had a great time time with the sales team especially Kenneth. Thanks for the great work you do especially making your customers feel welcome. Give him a raise. Thanks.
We just had a wonderful experience at the Ashley‘s furniture store in Stockton. Bobby was our “trusted advisor” and he did an amazing job. He was very knowledgeable and answered all our questions without being in the least bit pushy. We were able to buy the perfect recliner and get it all set up for delivery in the next few days. Can’t wait to start reclining!
The Ashley showroom is bright and spacious. Furnitures have a good number of selections. There was a bedside table with phone outlets which is really cool to have. If it was available in the store, I would have bought it right there and then. Keith, the store associate, was very welcoming and answered all our questions. He understood when we told him we could not buy anything since we’re just visiting.
Bobby had amazing customer service. Made my shopping experience very enjoyable. Such a valued employee that definitely contributes to an environment that prioritizes customer service. Worthy of more than 5 stars.
Sales Manager Kenneth Wilson was friendly, knowledgeable and helpful!! He helped us find the perfect recliner at a competitive price. He coordinated with the Lathrop warehouse to arrange our pickup date!! He went the extra mile, with a professional approach!! We recommend Kenneth Wilson and ASHLEY furniture to anyone who needs to purchase furniture.
It was a great experience and fantastic treatment at Stockton Ashley! Kenneth and Julyssa were both amazing!
Bobby T. in stockton was amazing, kind, and very helpful.
The representative Bobby did a great job showing us around the store and helping us pick out affordable furniture! Overall great experience.
Came in to Ashleys looking for a bed frame & mattress. Kenneth and Keith were able to answer my questions and narrow down my options. Both were very helpful and made the purchasing process very easy. Great customer service.
We had a wonderful experience with the sales lady Jan and will be back again !
Mohammad was very eager to help, appreciate the assistance
Mohammed really helped me good. I appreciate his time he was vary patient with me. Will recommend to my family and friends and will come back to shop soon. also, Kenneth help me well appreciate it. Thank you guys
Mohammed was helpful !!!
Customer service was excellent! They were very helpful in showing me all my options. The process to get financed and pay took longer than expected.
Bobby is an absolute gem!! Very kind and courteous and gave us the best customer service. He was so funny and made us feel so comfortable. He greated us like we've known each other for years. Overall 10/10 experience.
Loved the service from our salesman Bobby. He made the buying process so easy and fun. Never made us feel pressured to buy, even though we did. All in all great experience. 10/10
Mohamed had great customer service and was knowledgeable about the furniture I was interested in he made the visit very nice and saved me a lot of money
Came in with family looking for a new couch and coffee table. Bobby was nothing short of exceptional. He's extremely personable and didn't make us feel rushed what so ever. Thank you Bobby for making our experience as stress free as possible. We will be back!
My grandma is a regular here, took me and we were very looked after, Bobby helped her with her furniture the first time and Mohamed helped our visit today, both very friendly and helpful! Great location as well :)
Mohammed was a fantastic associate to work with. I will refer my friends and family to him in the future. I’m glad to have stopped by here today.
Mohammed was awesome highly recommend!
Mohamed- He provides very good service to customers, is attentive and friendly
Mohamed did an excellent service and he is really helpful
The staff was so rude, and unfriendly
Love this Place! As soon as I walked in the door, I was greeted by a very friendly face. I was able to walk around without the pressure of a salesperson following me around. When I had questions, Julisia was there to answer them. She was amazing while I chose between 30 rugs and several choices of beds. I was able to put together the furniture package of my dreams. Thank you so much Julisia, I will be back to see you when I need furniture or furnishings.
Great experience mohammed wasvery helpful
My husband and I were looking for a queen size bed and we had Bobby, the sales associate helping us. He was such a help in finding a bed that we both loved. He made everything so easy for us..Thank you Bobby for all your help and being so kind.
Mohamed was great!
Mohammed was great to deal with.
Keith did a wonderful job helping us find the perfect sofa set without being pushy.
I recently had the pleasure of working with Mohamed Iqbal at Ashley Furniture, and I can confidently say it was an outstanding experience. Mohamed's exceptional knowledge of the products, combined with his friendly and professional demeanor, made the entire process seamless and enjoyable. He took the time to understand my needs and preferences, offering insightful recommendations without any pressure. Mohamed's dedication to customer satisfaction is truly commendable. Thanks to him, I found the perfect pieces for my home. I highly recommend Mohamed Iqbal for anyone looking for a top-notch furniture buying experience! Five stars all the way!
Very good mohamed
Great customer service and so patient when helping make our final selection on the products purchased. Stevie helped us and it was easy to talk to her…she was super friendly throughout the entire process.
Final Update: Ashley offered to do one-time exchange or return of this chaise to resolve this issue. Even though I was only asking for a technician to come patch up that unfinished section, they said their technician are unable to do so. As such, I have agree to return this chaise for a full refund. Thank you for working with me to resolve this issue. Update: After the delivery of the furnitures I purchased, the chaise i bought for $719 had an incomplete upholstery on one side. I was told that because it was part of sectional. Why would they sell sectionals in pieces if it will look unfinished? I can’t even move it to another area of my living room without that unfinished part showing! If i was told/shown that the upholstery would look like this, I would not even consider this furniture. Very disappointed with this purchase especially if youare paying $719 for it. To make it worse, Ashley’s unwillingness to rectify this issue by sending technicians to patch this unfinished portion up, even if you paid extra to have extended warranty protection. I am not even asking for a replacement or refund, I just want them to send their technician to patch up the unfinished upholstery on this expensive chaise. You may have nice people working for you but if your store sells substandard products such as this chaise, not give full disclosure/description to your customers, and refuse to rectify this issue, you will lose loyal customers like me. I was a repeat loyal customer up until now. Original Review: Mohamed is such a great sales person. He helped me patiently find the items I needed. He and his manager, Ken, were both very helpful. Thank you both!
Mohammed was very kind and helpful. Can’t wait to see him again!
Excellent customer service, knowledgeable, patient , providing a comfortable environment highly recommended Bobby and Management
Great customer service soon as we walked in.. and was helpful on our furniture we picked out. 😊
Mohamed iqbal. He is very friendly and help me so quickly process he did.
Bobby is amazing! We went in today just to take a look, and Bobby was great from the moment we walked in. He took his time showing us all of the options they had. We ended up placing an order for a brand new couch, Bobby was so helpful through the whole experience! 10/10 recommend!!
The sales people (Stevie Gandee) and the others are great! I like that they are helpful and not “pushy”. I ordered a sofa sleeper that was delivered yesterday and I must say, the delivery guys were awesome! I wish I would’ve gotten their names. I will definitely make other purchases from the Trinity Parkway location in Stockton, CA.
I worked with Julyssa at the Stockton, CA location. She went above and beyond for me. Her customer service is management level.
Mohammad was very helpful and professional with my purchase
Mohammad Nice person. Excellent skills for sale 100%
Mohamed was very helpful and friendly!
Super helpful and had a good assortment of items to look at. Keith helped us find the perfect mattress and got us in and out quickly. Definitely shopping here again
The furniture I purchased is amazingly beautiful. And the mattress I bought was very affordable and extremely comfortable. BUT.... The Lady who assisted me seemed irritated that I was taking to long, had a sour face, and tried to act nice once I was ready to purchase Customer service was so so!! When I go back for the other furniture I will not be dealing with her! When I spoke to management, they didn't care, just told me "My employees know better" Like really? Needless to say I will not stop at that specific store in Stockton on Trinity parkway! Thanks for the great furniture and mattress
Luis was excellent so was Kennith!! I would highly recommend them both .
Jen was great and very patient with me, im excited for my new furniture and will continue to shop here for future purchases!
I got my correct size mattress and box for myself. Thanks for sales guy Mohamed.
Mohammed Iqbal he was so helpful and very kind Thank u
Bobby was great ! thank you for selling me the dinning tables Bobby!!
Mohamed Iqbal is done very good service for our family, he is very knowledgeable. Thanks bro.
Thanks Mohamed for helping me out regarding my sofas. Really appreciate it.
Mohamed Iqbal service is Excellent in Ashley furniture in Stockton CA i give five stars for him
Mohamed Iqbal was very patient and helpful answered all my questions I had and made sure I left satisfied with my purchase
Mohamed lqbal
Keith was very nice and helpful! Answered all my questions!
Super nice to have your "own" consultant helping you find things that your looking for. At the same time however. Let's you look on your own as well without being intrusive. Lots of choices and styles.
The stuff is very friendly and they helped me with my purchase that went so smooth . Thank you julissa and her manager.
Mohamed very helpful great guy to work with
Julyssa is an amazing help. She explained everything perfectly since it was my first time buying furniture. Thank you Julyssa.
Went in to look for a new mattress. I was immediately greeted by Bobby. He was very kind and extremely knowledgeable about the different mattresses and foundations. The entire sale was completed within an hour and he was able to get me a sooner pick up time! Thank you Bobby for such a pleasant experience! 😊
Excellent service and best quality of furniture.
We had the pleasure of working with Mohammad to purchase a bed frame. He made the process seamless and easy. Our utmost gratitude to him.
I’m so happy I decided to go into Ashely furniture! I was immediately greeted by Bobby, he was so sweet, funny & knowledgeable. I told him what I was looking for and he helped me find exactly what I wanted right away. He definitely went above and beyond and I’m so thankful for that
John was awesome and so helpful. I really appreciate the service that he provided. He was kind courteous and funny.
Keith was very helpful and courteous. He walked me through the showroom, showed me what they had available and in the end we decided on ordering something from the website. He made sure I purchased what I wanted even if they didn’t have it on the showroom floor. I’m looking forward to receiving my new chair in the next couple of days.
Mohamed did excellent customer service in ashley stockton
Stevie was delightful! She helped us find exactly what we were looking for. I'd reccomend asking for her when you are shopping for all of your furniture needs.
In Stockton Ashley Mr Mohamed sales service is excellent. Thanks to him
Loved Bobby!
never again! they have changed my delivery 4 times now. when I bought my furniture they assured me that it would be delivered by the delivery date. I mean I did pay for delivery after all I believe they should honor that atleast.but I bet if I payed them 1 month late they wouldn't have liked that. so I recommend checking other furniture stores honestly.
Bobby has the best customer service and helped us out on something we were looking for. I would suggest coming back
Bobby Customer representative
Muhammad was very helpful and knowledgeable.
(Translated by Google) Super (Original) Súper
Good customer service and consideration to the customers. Sales rep that helped us was Mohammad.
Lots of really nice furniture.
Walk in for the first time was greed and walk thru store given price without any pressure to buy was treated a great sales guy ( Bobby ) was the nicest person that made 5 ⭐
Maria C did an amazing job assisting me in getting my bedroom set today. She was very helpful and offered many options for me to be happy with my purchase. The buying process was quick and easy!
Went in talked with bob for a while he gave me the best deal on the furniture, but didn’t stop there he even went out of his way to schedule my delivery 2 weeks earlier than the original scheduled date. He understood my budget and went out of his way to get me taken care of me. I definitely will be back to purchase and fill up my brand new empty house lol.. THANK YOU BOB!!!!
Mohamed at the Stockton Store made my shopping experience great!!!
Ashley, Mohammad, and the rest of the store were really helpful
Stevie was amazing and helpful, will definitely be back for her service!
The Sales Rep named John is the best. He is an excellent Sales Representative. He is very helpful and very patient with us. He is an A+ employee. We will definitely come back 😊
Maria c wonderful service
Bobby was very great, a true North Star ⭐️ and jewel to have with the Ashley family. If your looking for great customer service and experience with no complications grab your house decor at Ashley on trinity parkway
I just want to say that this is by far the worse experience I ever had. . I pay for new furniture. Cause the one on the store look and feel nice.so I ordered a set. But what we actually got was junk. Different from what I tried at the store. They don’t do anything to help. Never again Ashly. Worse furniture I ever own.
Excellent customer service via knowledgeable friendly staff.
Mohamed Iqbal took care of me. Great service!
Everybody was very helpful
Stevie was great! She was very helpful and knowledgeable when we purchased our sofa, dining room set and bar counter chairs!
Maria C was absolutely outstanding with us today . She was extremely patient, kind and even helped push my mother around in her wheelchair without being asked . Definitely recommend customer service from her in the future :) !!
MariaC helped me find the perfect sleeper sectional for my family! So friendly and informative!
(Translated by Google) Julyssa is a good salesperson, she takes good care of people. (Original) Julyssa es buena vendedor atiende bien alas personas
Cindy was very helpful while at the store. She was very thorough and patient with all my questions. I have had a great experience ever since I became their customer.
Mohamed iqbal was very polite and kind, helped purchase of dinning table and a bedroom set.
Julyssa was amazing! Very helpful and patient!! We will definitely be back in the future because of her!! Helped us with pick out matching decor for our new furniture!
Mohammad was very helpful and professional. He was very patient as we searched the store. Highly recommend Mohammad!
We purchased a rocking chair for our daughter's room and with the help of the sales associate, Keith, we found exactly what we were looking for. The chair is in stock in the Lathrop warehouse and we will be able to pick it up tomorrow.
Keith at Ashley Furniture in Stockton is a great salesman! We went in a few weeks ago to look for a reliner, returned today to make a purchase because he was so nice to us. He remembered us from a couple weeks ago and struck up a conversation as if he knew us personally. Definitely made for a good experience and sold us the chair. Thank you Keith
Bobby did a fantastic job. He was very patient with us as we kept changing our mind. Ashley and Karissa were a big help with information as well.
Maria C. was fantastic and helped us find the perfect home office couch. Looking forward to returning to Ashley soon
John in the Stockton store was very helpful and attentive. We were very happy with our purchase.
Store manager told me that you can call tomorrow and pick up your sofa. I keep calling no body pick up phone. This store manager sucks he told me no compromise on price but looks like he can compromise service and quality. Ashley management sucks😡
Gave us good customer service and helped us with everything we needed 😊 very friendly and considerate.
Best experience ever , Bobby was fast,efficient and very sweet,amazing customer service,thank you!
Great service! Mr Bobby was very helpful. Got what I was looking for and was very satisfied.
bobby was amazing! i went in with my mom with no intention to buy & i left with a whole bedroom set😂 he was incredibly helpful and very genuine!
They were very friendly and helpful. Answered all my questions with a smile
I was assisted by Adonis while looking for a new mattres and recliner. He was very helpful in explaining the features and pricing. Great customer service. I would highly recommend.
Julissa super sweet. Very helpful!
Great store great friendly service.Maria C was first to greet me and assisted with my purchase.
Maria was great to work with! She made out shopping experience very pleasant!!
Awesome staff, everyone is so friendly and courteous, it was a pleasure working with them.
If you looking for quality and excellent service, then Ashley furniture in Stockton is the spot! Stevie, thank you for your knowledgeable input.. I described the color scheme in my living room and you helped me color coordinate a perfect couch and area rug. Best purchase I’ve had in a long minute, no regrets!
Great service from Mariac. Helped me find what I wanted in my price range.
Great service and assistance from Maria C! 5 stars!
We had a very good experience purchasing an entire new living room set. Bobby was the sales rep and was upfront, so kind and a joy to work with. We were done within an hour. This is our 2nd time purchasing from Ashley and we would go back. Reasonable pricing.
I cannot recommend this furniture store enough! The prices were unbeatable and we were able to furnish our entire home for $5,000 less than what we had budgeted. The quality of the furniture is fantastic and the customer service was top-notch. Keith did a great job in helping us furnish our home.I will definitely be returning for any future furniture needs.
Maria was very helpful
Go see the sales rep - Jan. She was excellent!
I am very happy with all our purchase. We got almost all of our furnitures from Ashley’s. Our latest purchase was a love seat and an ottoman- Maria C. was very helpful and accommodating.
Ashley Moore Great Customer relation in solving our issue with getting chair Exchanged After weeks and weeks of talking to different people Stockton California
Julyssa was amazing, most personable, knowledgeable and took her time to explain things well without pressure. We appreciate her professionalism and kindness.
Great furniture
We bought our couch just over a month ago, noticed a cushion sinking down & we also caused a stain (our fault). We heard how amazing Ashley's warrenty is & that is why we went with Ashley furniture. I have been dealing with their Warrenty Company reguard (wich we paid very good money for) for over a week & they do not want to send out a tech, they acknowledged there is a flaw in the couch but will not address it until we clean the stain with a kit they are sending us to clean ourselves. After going round & round with reguard, I called Ashley in Stockton where we bought the couch and Karissa gave us flawless service this morning (which we received with our purchase from another wonderful salesperson) and she is sending out a tech person in the next 48 hours! Thank you Karissa & Ashley Furniture in Stockton! I appreciate you!
Msria C was great
Addonis took great care of us and made the experience smooth and pleasant.
Maria is awesome
Nice store nice furniture. Can not take it home the same day. We did find a great recliner in the clearance section that we could take home same day.
Great service! From the sales associate Julyssa to the delivery service.
The staff at Ashley’s were extremely helpful and answered all of the questions I had regarding furniture! Would definitely recommend to family & friends.
Right when we walked in Keith give us great service and was very helpful.
1/2 - loveseat was delivered 1/3 - the recliners stop working. They stick when going up, they won’t close, you have to stand up before they will go down at all. 1/4 - called the store to ask what we can do. I asked if we could get exchange it. The woman answering the phone laughed at me, said the couch was ours the minute it entered our home. She sets up a furniture repair. 1/9 - furniture repair person arrives. Looks at it. Says that parts are needed to fix it and leaves. And here we are 1/29- with a broken loveseat still. No parts, no repairs, and just rude customer service every time we call and ask. Apparently the parts are being mailed to us for Who knows where. They can’t say for sure, they can’t or won’t do anything. This couch is less than a month old. It is falling apart. The recliners won’t close, the cushions are deflated, the fabric is saggy. It is so uncomfortable to sit in now. It was less than 48 hours old when we called the store the first time and they still couldn’t do anything. The only time they will help you is before the item enters your home. Buy somewhere else. We have the warranty and extended warranty and it all means nothing.
This was the first time we bought something from Ashley Furniture Store and we got helped out by Bobby he was very helpful and kind person I really appreciate his service thanks
Keith at the Stockton location was a very helpful individual that gave kind and helpful support to complete my transaction. Thank you. Kenneth was great as well.
Excellent customer relations
Jenni, Julyssa, and Kenneth were fantastic, very helpful.
Purchasing, customer service and delivery protocols should not vary in the business of retail furniture. By its definition alone; there should be a clear understanding that is too often taken for granted by perhaps both the customer and the retailer. I took for granted the items I purchased would have a smooth transition for delivery as it has for several years in the past. That experience is what compelled me to continue to purchase products from this retailer at this particular location. All of the attributes I mentioned have diminished greatly regarding my most recent purchase that has inspired me to write my personal review. My advice to perspective customers purchasing from this retail establishment is to make a concerted effort to ensure your delivery schedule will be taken seriously and have them demonstrate this to you the “day of your completed purchase”. If you do not take this precaution in advance you should prepare to be misinformed about your delivery until the "eleventh hour” that will cause a great deal of frustration for the customer. For me personally it has given me pause when considering purchasing from this establishment in the future.
Kieth was very helpful, patient, and took time to show me around the store and suggested many things. When I got a snag in pricing he helped me threw and gave me discounts were he was able to. I would recommend his customer service and sale experience for future sales purchases
Stevie was great to work with.
Stevie was very helpful and very knowledgeable. She made the transaction quick and easy for me as I was pressed for time. I also liked that I could get my mattresses as well. One stop shop.
Mariac was very patient and knowledgeable about the furniture items
Very helpful and made the whole process easier and more enjoyable. Mariac was very helpful and friendly.
Great service Maria C great customer service
Great customer service and they have the best prices in town 👍👍👍👍👍
I ordered a mirror and was told by the sales rep it would be delivered 6/10. I received a call 6/14 that I had to pick it up. I do not have the means. Poor communication and service.
I walked in and met the Sales Consultant, Stevie at the Stockton store. She greeted me with a smile, asked me what I was looking for, and immediately walked me to several selections. I found exactly what I was looking for and it was listed as a "Hot Deal". Stevie was very patient and kind, provided me an immediate estimate, and I made my purchase quickly. Delivery date was confirmed at the store and shortly thereafter by text. Very pleased so far.
Nice selection of furniture.
Maria C provided outstanding service! Great store
I was a little surprised and extremely satisfied by the help I received while shopping for furniture at Ashley's store. Quan was very helpful in assisting us in furnishing our living room just the way we wanted it he has very good perspective and taste I almost wanted to buy bunk beds to move him in with me we got along so great he is so easy to talk to I strongly recommend this store to anyone looking to furnish their home the people are great and the selection is amazing
The store personal were every friendly and helpful. They did not try to over sell the product. However made excellent upgrades.
Bobby was very helpful and wasn’t pushy at all! It was a very pleasant experience and I bought multiple pieces of furniture. I would recommend Ashley!
Makayla was awesome and was very patient and informative and overall a great associate with us looking for new couches! The whole staff was very accommodating and was able to help us with anything we needed. Great experience!
My experience with this store has me convinced to never buy from Ashley again. They told me that the majority of my furniture would be delivered before Christmas, they confirmed the delivery two different times,the third time they called me on the phone to tell me that the warehouse would not release the furniture till sometime in January. In the delivery notice they told me to get all the old stuff out of the way, seeing as my delivery would be soon I took my old stuff to the dump. So now,when my company comes for Christmas I can invite them to come in the living room and make them sit on the floor instead of the furniture that was supposed to be delivered before Christmas. There you are,you asked me for a review so this is what you get. Merry fling Christmas!!!!!!!!!
I shopped to late to receive my new lamps in time to light up my living room for Christmas. But the lamps arrived 6 days early!! Yay! I love the lamps and I am thrilled that you got them to me earlier than planned.
María was very helpful and great with us, she needs a raise.
Adonis has an excellent customer service that I would like to recommend everyone to see him here at ASHLEY HOMESTORE in Stockton, CA.
Always great service no complaints. Maria and Keith are both amazing. We are returning customers and service keeps us coming back. Thank you.
Amazing people, Keneth and Maria… amazing guys working for Ashley, Trinity Park, Stockton. Very good customer service experience. They tried and shuffle all odds to bring me best deal possible. I understood this is best deal after a lot of research in the market. I would definitely recommend anyone reaching to store speak to Maria or Keneth for help.
Great furniture, prices can be steep especially if their employees don't know how to use store credit with cash. Ended up paying 2400 when I was only supposed to pay 1000 talking about I messed up
Maria C. Sales associate I Highly recommended!!! Quick and very helpful.walked in knowledgeable about what we wanted and left with exactly that! Great service! Ashley’s is the way to go !
Maria C-she’s very helpful and very knowledgeable.
Great Service! Recommend!
Kenneth W. was amazing! Jumped quick to help me find the perfect dinning table and living room tables set!
Smooth experience facilitated by maria c. Recommended.
👌🏻👌🏻👌🏻
Great customer service - Kieth was very helpful and polite.
Great help Maria!
Julyssa lopez is an amazing and have excellent customer service. It is my first visit to Ashley furniture and I got what I need with the help of brilliant service. She is friendly and very nice by heart. I will recommend her to any person will come to Ashley furniture store don’t forget to get the services from her. She will make the day better
Josh was fantastic! We will definitely be back to see him in the future! Great staff
Always 5 Star service!
Great service, found exactly what I was looking for.
We received professional and friendly service from start to finish. Found exactly what we wanted. Just now waiting for the Same service with the delivery team.
Julissa is very helpful and knowledgable, she was a pleasure to work with
Had a wonderful experience today with julisa She has awesome costumer service skill I really recommend her She made everything so easy for our purchase She deserves a big raise Thankyou so much
Very pleasant experience. Thanks to all here today. Karissa , Ashley , Quang , Adonis , Ken Thank you so much for everything. You guys are awesome 👌
Mikayla was amazing and wonderful sales representative. She was kind, professional and took her time to show all possible furniture options with what we wanted!! I highly recommend her to anyone. Thank you so much Mikayla!!
Ashley Stockton store Kenneth And Stevie awesome job helping me pick items we loved
Great customer service
MARIAC WAS GREAT!
Always a great experience at the Stockton store. Bobby Tillery is the best salesman there!!!
Salesman is very professional and helpful.
Great Furniture and great people
Very good
Maria was amazing floor sales person I highly will recommend her for her sales to friends that need new furniture 👍
Maria was very helpful and knowledgeable
This store was so helpful with my warranty and all the questions I had. Big thank you to Karissa and Ashley!
Nice people
Saw a great in person deal. Frank helped out a ton was very kind not pushy at all. Seemed to legitimately want me to find what worked best for me.
Ashley and Julessa did a wonderful job taking care of my experience at your store.. they deserve a raise for there customer service skills.. pleasure was mine.. thank you..
Today, I’m back at the Ashley store to get clarification of an invoice that was generated when I changed my order. A wonderful lady named Cindy at the front desk in Stockton helped me and she was “fabulous”! She took time to explain everything and she set my mind at ease. Wish I could give her more than 5 stars. Her customer service was exceptional. Thanks Cindy! I worked with Julyessa and she was fabulous! She even made a schematic from the measurements I gave her just to make sure my furniture would fit! Excellent customer service from the time I walked in until I finished my purchase!
Their was no pressure from the sales person.
Quick and easy- knowledgeable salesperson
Maria C was amazing and patient! Took the time to answer all questions. She is amazing person! Thank you again!
Maria C. was friendly and helpful.
Maria C was awesome!
Very professional and experienced. Enjoyed her assisting me.
Bobby provided excellent customer service. He is very professional and knowledgeable. He took time to know us and build rapport. Because of Bobby, we will continue to be repeat customers.
Very attentive when we arrived. I can see me and my family shopping there fro years to come. Great customer service. Thanks John for all you help. The Johnson Family.
Great customer service provide by Maria carders detail oriented
Greeted Maria, upon entry of the store. She had a beautiful smile and very complimentary, friendly and personable. I showed her what I was looking for and she didn't hesitate to show a similar item on sale in the showroom. I loved what I seen and tested out and purchased the Lazy boy recliner. This was he 1st time I purchased furniture at ease and expeditiously. Thank you Maria
Maria C is a great sales person. I came in for one item and left with two, a sofa and a recliner. Great service
Maria C provided great customer service. She was friendly and very helpful. We found exactly what we were looking for.
Helped staff. Got 10% off for spending so much $. Didn't see that online. Checkout process much faster this time. Didn't buy clearance items so that's why checkout wasn't a nightmare.
I went to the Ashley store today in the Stockton location on Trinity Parkway and I qas greeted by Bobby. He was very professional and friendly. He helped me with my purchase and my trip was a success. I am very pleased with the service I received at this store.
Bobby helped me find some beautiful couches that fit our style and budget! If I ever need anything else I’m going to Bobby and Ashley’s
Adonis greeted us when we walked in. He was super helpful and easy to work with. Thank you, Adonis! You made our experience great!
Maria was amazing in explaining everything and making sure we were well attended.
Great costumer service
We bought two sofas and mattress. Frank did a great job. He was very helpful.
This store is amazing I looked at a sectional for my new apartment and Karissa was the employee that helped me I thought she was the manager. She was well knowledgeable about the material and us having children is what sold me on the items we were looking at. Karissa knew exactly what I needed as a mother and I would definitely send my air bnb clients to this store. With great deals and customer service ask for Karissa!
We came in looking for a dining room set and Bobby was there to help answer all of our questions- very friendly and knowledgeable. We were hesitant about Ashley from past experience, but having Bobby help us today made it a pleasure.
My salesman Bobby was fantastic! I purchased the Draycoll power recliner and he answered my questions and was very professional. Went the extra mile to get me the best price. I will return to him for future purchases.
John was fantastic from start to finish . No pressure and very helpful . I would definitely recommend this store and John fir your home needs . Great to see people still care about there customers.
Maria gets 5 stars only because you don’t have 10 Stars
Keith and Kenneth were friendly, helpful and made buying my new furniture easy and stress free.
Keith and team was excellent and helped us greatly in locating a new mattress in a timely manner. Very straight forward and quick to help. Will be back for future needs.
My wife and I recently had the pleasure of being assisted by John in purchasing furniture for our new home at Ashley Trinity Parkway. From the very beginning, John extended hospitality and expert knowledge that exceeded our expectations. His professional guidance, patience, and understanding of our requirements made the whole experience enjoyable and stress-free. John's dedication to customer satisfaction was evident in his approach. He took the time to understand our style preferences and budget, and then tailored his suggestions accordingly. His vast knowledge about the variety of products available helped us make informed decisions and we found exactly what we were looking for. We were also impressed with how he went the extra mile to ensure we got a fantastic deal. His negotiation skills and willingness to work with us on price points made us feel valued and well taken care of. And it didn't stop there. After our successful shopping experience, John even walked us out to our car, carrying the true spirit of customer service all the way to the end. This gesture, though small, left a big impression and made us feel genuinely appreciated. We couldn't be happier with our new home furnishings and the service we received from John. His commitment to providing top-notch service is commendable and we believe he is a true asset to the store. We are not just satisfied customers, but loyal ones who will definitely be recommending John's exceptional service to our friends and family. Thank you, John, for turning what could have been a stressful task into a delightful experience. We are truly grateful.
We visited Ashley furniture store today at the 8 mile location and was greeted by Bobby Tillery. He is an amazing salesman. There was a sofa I wanted and he made it happen. If you ever need great customer service and a amazing salesman ask for Bobby Tillery.
We met John Taylor as we entered the store. Very nice young man, very knowledgeable and helpful, but allowed us to browse at our own pace and gave us many options to look at. We also met Kenneth Wilson, store manager, who was very helpful and exceeded our expectations. We highly recommend this Ashley store in trinity parkway! We will definitely be back!!! Great customer service!
As we walk into the store, Maria actually greet us very kindly and very professionally. She actually help us get our living room furniture and I love it. Love the customer service, will be coming back here again. Thank you!
Keith and the sales manager Kenneth took amazing care of us here. They are very helpful and let us make our own decisions where we did not feel pushed to purchase anything. We bought an amazing couch from them!! Thank you both for all your help.
Quick and easy, Saw what the family liked, came back with the money, was out in less than 10mins
Frank was great. Very helpful showing us everything we needed. So knowledgeable.
Maria was extremely helpful!!
We had a wonderful working with sales advisor Maria C and manager Kenneth. They made the process of pick item easy. We got a great deal working with them. Awesome customer service with Ashley Homestore in Stockton.
Very helpful staff from the manager to our salesperson Frank! Satisfied customers!
Maria was incredibly informative and caring! Thank you ❤️
Maria was great with explaining the bed features and financing details.
Keith was very friendly and didn’t pressure me into anything. I told him what I was looking for and he made the purchase process very easy.
Karissa was very friendly and knowledgeable and had excellent customer service and I would recommend her to all my family and friends
Frank was amazing!!
Yesterday while in the store I had a few questions about some furniture and a young lady Ashley Moore was very helpful and gave top notch service witch is becoming rare this day and age
Karissa and Ashley were unbelievable and made my purchasing experience unforgettable!!! They made me wanna spend all my money at Ashley’s!! Ashley’s home furniture store is very fortunate to have these outstanding employees!!
I Came to Ashley's Furniture and order a Table Set for my Daughter and Keith helped, he has a great personality and Ashley at customer service was pleasant! Thank You Both!
Great customer service love Stockton location !!!
Kenneth was a great help. Went in just to look and ended up buying a few things. Me and my wife had a great experience. The staff was patient with us through the process of us trying to decide what couch and accessories we wanted to go with.
Really nice customer service. Really great people
Fast, helpful and efficient.
Bobby and the sales consultant team at the store were incredibly helpful and knowledgeable. We asked for several modifications to be made to the pieces we ordered and they were happy to assist us in getting this completed and getting the pieces we wanted. Had a great experience with folks.
Ashley is now my go-to furniture home store as long as Maria is still working there. She is the most helpful, patient and truthful sales person I’ve had the pleasure of working with since buying a house in the area and I visited half dozen stores. Plus they had a lot of inexpensive Closeout Accessories like $30 lamp & $50 rugs!!! Oh yeah I’ll be back Maria LOL.
Maria, our sales rep, was friendly, helpful and patient and gave us space to make decisions. She also made us a GREAT deal based on the quantity of items we purchased.
We always receive excellent customer service. Our family purchased a dining room set for our home. Our sales associate, Bobby, took great care of us, and management went above and beyond to ensure a seamless purchase experience.
Seemed liked they changed management. The experience was much better than times in the past. Mikayla was super helpful and very transparent with pricing. At times in the past it seemed like I was at a car dealership. Definitely more professional experience this time. Made the decision easy when buying a $7000 mattress
John, the guy that helped us was very helpful in finding a bed that worked for our daughter. She is very excited to get her bed soon! I would 10/10 recommend Ashley home store. Very helpful, and fit our needs to find a perfect bed arrangement for her room! Thank you John and Ashley home store!
Maria was excellent!!! Friendly and professional
Quick and easy service!
Iliana did an excellent job and gave me great information that was very helpful. Thank you Iliana
Julyssa was so much help! I didn’t know what to choose but she explained everything and made the experience 100% more easy! Thanks julyssa! :)
Excellent service
We made two separate purchases at this store and had an awesome experience. Both Stevie and Erick were awesome. Ashley did a great job with our paperwork too! Thanks for a great furniture buying experience!
First time in an Ashley’s furniture store and Keith was an amazing sales person. He truly cares about us (the customer) and he did such an amazing job helping us find the perfect sofas!
Keith was amazing and attentive— great customer service!
Working with Stevie was great. She took the time to show us what we wanted to see and also had good suggestions. Friendly upbeat positive attitude. Great store. Thank you.
Maria is amazing !!
Frank was great to work with! Patient and informative!
Keith was very patient & attentive when i visited the Stockton location to pick out a dining set. He was very knowledgeable & easy going which made my shopping experience enjoyable. All of the associates were very welcoming & helpful. The prices are also reasonable with a wide variety to choose from.
Mikayla and Frank were great both of them helped me
I went to Ashley to just to look around since I’m about to move and I wanted new furniture and I was met with great customer service by Karissa. She was so insightful and she gave me great advice on the pieces I should choose and helped me find what I was looking for.
Hi I got such a great customer service from a lady named Karissa. She was absolutely amazing with helping me find my dream furniture. Amazing lady!!
Julissa was an awesome salesperson! She greeted us at the door, and she took us right to what we wanted to see. She was very knowledgeable about the products and was very helpful. I would highly recommend seeking her out if you come into the store.
Nice selection and very helpful staff.
Stevie was very personable & helpful. The store had a great selection.
Great customer service from these two gentlemen! Eric & Ken!! Thank you guys…
I have to say this is the best experience I've ever had at a furniture store MIKAYLA FAVALORO was absolutely amazing and transparent about all the fees and everything else she allowed me to look through the store and helped me through the process of getting the best deal possible. She went above and beyond. If you're going here I would definitely recommend going with her overall. If I can give 10 stars I would. Me and my family are highly satisfied with our purchase 😁 we got a full living room set.. recliner loveseat and sofa 😎
Bobby was amazing and very helpful! I would buy again from him.
Keith was great, super sweet and helpful in getting our family just what we wanted in our price range. We love our furniture thank you!! :))
Outstanding service. Makayla was very helpful. Gave me good deal. Looking forward to returning for more furnishings thank you Makayla
Maria C. Was very kind and patient with us. She explained everything very thorough! Also very knowledgeable!
Great service
Good deal from julyssa
Julyssa is very helpful and patience in helping us find the right furniture for us
I was shopping around for a dresser and when I arrived here I was greeted by John, he was extremely helpful and made it an easy decision when making my purchase. I highly recommend shopping here and requesting John to help find what you’re looking for.
John was an amazing sales representative. He took his time to make sure we knew exactly what we wanted, and that we were satisfied with our purchase. He has a leading attitude, and was genuine about the whole sale process. I left with my favorite bed frame and matching night stands for me and my husband and I couldn’t be happier! Thank you John. We will definitely be asking for him again when we are back at ASHLEY Stockton.
After being here in the past and having a bad experience I swore I’d never come back but after some time decided to give it another shot. We found out there new management. Our sales associate was great and the store manager Quang was amazing. Great customer service and went above and beyond to make sure we were taken care of and restored our faith in Ashley
I had a wonderful experience. The person that helped me name is Keith. He was very professional and knowledgeable. I’m happy with my purchase.
Frank was great. Everybody is so nice and overall great store. I can't wait for my couches! .
Maria C was very helpful nice and kind and a asset to your company
Polite and prompt service
Karissa thank you for all your help!! Great customer service skills.
Makayla was amazing
I was helped by 2 wonderful associates. Keith & Kenneth. Very pleasant experience, seamless transaction.
Frank was great!
Maria was quick and professional.
Keith Did such a great Job at helping me out. He was Kind, Professional, and looked out for my best interests. Definitely helped me find exactly what I was looking for.
Frank, was amazing, no hassle, no pressure. Very happy with his service
This is a personal shout out to Bobbie T! My daughter and I went there for the first time. I was looking for a specific kitchen table. I pulled out a picture to see if he still had the table, he said yes, follow me. He was the most friendly, knowledgeable, caring and fun sales person we had ever delt with. Not only did I walk out with my kitchen table but a new couch. We ended our day with hugs! Thanks so much Bobbie! You will see us again.
Maria C is a great salesperson. She helped us twice and she’s very helpful and knowledgeable. Great customer service.
Bobby (my sales rep.)was very helpful and patient. He gave me a good deal and I found a nice furnitures that I wanted. Definitely will come back.
I’m very happy with Ashley and the team to assist to me very well
The Ashley team was very helpful and patient. MyKayla was especially helpful with items and resolving check out issues. They were all very nice and 10/10 would come again. :)
To Iliana ( Sales Rep) - Amazing job in my first bed furniture & mattress purchase! Super helpful & transparent with the process
Stopped in the trinity park location and had the best sales team, Mikayla and Kenneth. They were so awesome, got us a great deal and sent us home happy. Looking forward to working with them in the future :)
Mikayla and Kenneth at the Trinity Park location were absolutely amazing. Got us our deal and worked their butts off. Will definitely purchase more items only if they can be our sales reps.
Bobby my salesman was the best! I will definitely be coming back! Can’t wait for my new couch!!!
Bobby was our sales person and he was great
Bobby is a great sales person and super easy to work with. He cares about his customers!!!
Today my parents and I went to look at a new couch set for our living room. Bobby assisted us today, and he provided us with some of the best customer service! He showed us many options for what we were looking for, and made sure to give us the best deal possible. Thank you Bobby for making our shopping experience enjoyable!
Ashley, from Customer Service, went above and beyond. She works long hours and is exceptionally patient even when its very late. I value her honesty, and am encouraged by her kindness. The Ashley Furniture family is fortunate to have such a dedicated and world class representative!
Jonathan helped us today at Ashley’s he did an amazing job. Very helpful and was easy to talk to.
Thanks to Quan and Kenneth, Maria, Julyssa, and Mikayla for making my buying experience great.
I received the $25 from my test test from a few months ago and, for awhile, I forgot I had it. I used it today to get gas and I couldn't help but think about my experience at Ashley's. At the time Kienan and Vanessa were very helpful managers with working me out a great deal for my mattress and bed frame, but Mikayla was a very informative salesperson and made me feel welcomed. She helped me find exactly what I was looking for and now I love the way my bedroom looks. At first I thought the rest test Mastercard was a scam to get my information, but it's legit!!! I have no annoying emails and now a full tank of gas. I will for sure be back to buy more!!!!!
Mikayla was very helpful with helping me find the perfect living room set. I didn't feel any pressure and she was very informative. I will definitely recommend her and Ashley Homestores to anyone who is looking to renovate their home. If I could give more than 5 stars, I would!
Mikayla was an awesome Saleslady. She was informative, professional, and has awesome communication skills. I am very happy with the overall service.
Quang aka store manager. Very cool help me with canceling and ordering a new set. Thanks my guy.
John was very pleasant very helpful whole staff was nice 🥰🥰🥰
Nice 👍 out here
Best shopping experience with Quang and Kenneth. Strongly recommend if your looking for home furniture. 👌
Quang and Kenneth, the managers, were absolutely phenomenal. I couldn’t imagine a more smooth purchase. They were extremely helpful showing me the proper mattress. I was in and out in no more than 20 minutes. Highly recommended!!!
Amazing costumer service!! Keith was so much help and super kind and helpful! Highly recommend this place to get your furniture at! 🙏
(Translated by Google) very kind (Original) Muy amables
Juylessa was very helpful, she went above and beyond to help me. GREAT EXPERIENCE
Very great experience Quan and Julyssa were amazing!!
(Translated by Google) Julyssa, She gave us excellent service, she is very nice. If you go to Ashley, definitely ask for Julyssa, she will take care of you with great respect and kindness 👍 (Original) Julyssa, Nos dió un excelente servicio, ella es muy agradable. Difinitivamente si van a Ashley pregunten por Julyssa ella se encargará de atenderlos con mucho respeto y amabilidad 👍
HUGE appreciation to Karissa and her mgmt team! Karissa is sweet and calmed my nerves immediately by listening and getting her manager involved to help me! I most definitely recommend this location and Karissa! Don't order online or you will have the worst experience if you have to find someone to talk to. My delivery was a week late and was charged white glove delivery for them to bring the couch in and assemble it. The neighbor was paid to help them bring it into the house and what they considered assembly was screwing on 2 feet...
Bob was fantastic! Helpful and knowledgeable! Great experience!
My shopping experience was quick and easy here. Keith was a big help getting the order together quickly after I made my selections. When deciding between having a couch delivered or figuring out a way to safely get it in our smaller truck - Keith gave us a plastic wrap to protect the couch from getting damaged in our truck. This saved us a delivery fee on that which is much appreciated. Thanks, Keith!
I recently moved to a new house and thought it was the best time to buy some new furniture and to redecorate. I’ve frequented this plaza before because of all the food/drink options and so it made sense to shop here. I can be indecisive when it comes to furniture shopping because there’s a lot to take into consideration from style to comfort to price. Quang, the Store Manager, was very helpful throughout the entire process! He would ask me guiding questions and remained patient while I took my time deliberating. He walked me through different options which helped me narrow down my choices. I was happy with my experience here and would highly recommend working with him!
Frank did a great job, amazing customer service
I returned to Ashley’s with not much hope because of a previous negative experience here but glad I gave it a second chance. The store manager Quan gave me the best experience. After I told him about my previous experience he apologized and made sure I was well taken care of. He answered all of my questions and even suggested some new ideas. I’ll definitely return when I’m in need of some more furniture.
I went in the other day to look for some new furniture, although I didn't purchase any at this time, I will be in the future. Karissa's kindness and hospitality made the experience a pleasant one, definitely will be going back!
Legendary furniture store. I found this place while trying to fill a couch shaped void in my life. Upon my visit I was greeted by Quang, the store manager. Quang's customer service and sales skills are unmatched in the industry, as he was very helpful to me in choosing my couch, coordinating delivery, and making sure I was happy all without pressuring me. Definitely going to be returning to this location next time I need furniture!
Beautiful store and we had the best customer service experience with Karissa! Thank you so much
Quang was awesome. Great customer service. We came in looking for a bed and he and the rest of his staff made it so easy for us. We couldn’t be happier with our experience here, especially compared to the other furniture stores we visited.
My fiancé and I went to the Stockton location only planning to look at bed frames but not necessarily buy one, however the store manager Kenneth referred us to the sales associate Bobby and he showed us some really nice frames and managed to convince us to buy one that very same day. He was a very friendly guy, didn’t come on too strong.
I bought a mattress from Mikayla she did a great job explaining and showing me my options. I appreciated her help and love my new mattress.
Julyssa had great customer service since I walked in the store.
So happy that Kenneth is still with Ashley's Furniture! I purchased from him at the Lathrop store, and I just saw him at the Trinity Parkway location. He gave great service to me and my family!
Fantastic selection of modern furniture and very pleasant helpful floor employees. Mikayla was very helpful answering questions and I didn't feel pressured, plus I ended up finding exactly what I was looking to purchase. Definitely will go back again when looking for another piece of furniture. Edit: I needed to change my order as I measured wrong, and the friendly front desk staff were very accommodating and helpful - I'd give this store more than 5 stars if I could!
I have to say I’m totally impressed with the service and the staff that were very knowledgeable and helpful in finding me the right bedroom set. I feel it was a win-win for both of us, and I highly, highly recommend them. Bobby, who was my salesman was top-notch and he took the time and talk to me so I can understand the differences especially between mattresses. It was a pleasure doing business with them.
Julyssa was very welcoming and helpful. Very pleased.
During my drive to and from work, I always pass by this store without much thought. I decided to check it out today to browse around. I ran into the store manager, Quang, while I was there, and he helped me as I browsed. He was incredibly knowledgeable about everything in the store and was an extremely friendly person, great sense of humor too! I’ll admit, being an Ikea shopper, I was skeptical of the products. However, I feel like I got my dream couch there and Quang’s assistance really made me feel confident in my purchase. Definitely going to be coming back, but I’m going to drag my friends and family this time to show them what they’re missing out on!
Quang the store manager provided excellent customer service when i was looking for a mattress. He even helped me find cooling bedsheets. Find him if you need anything!
The Sales Associate Erick, was kind and was patient. He helped us and toured us around the store making sure we find what we're looking for.
(Translated by Google) Ask for Julyssa.. We appreciate her help. Great service. They have very good customer service. Julyssa is very attentive to us and works to help us. We didn't feel pressured he gave us different options (Original) Ask for Julyssa.. We appreciate her help. Great service. Tienen muy buen servicio al cliente. Julyssa muy atenta con nosotros y trabajo para ayudarnos. No nos sentimos presionados nos dio diferentes opciones
I purchased my Living room set and dining table from this location. I appreciate the way my sales person didn't pressure me or follow me around the store. I received excellent customer service from my sales person Frank when I had any questions. Thank you for all your help I definitely will be back!!!
Maria is the person to look! She's very helpful and knowledgeable of all products. She's easy to talked with and deal with and gave us a very affordable amount! Highly recommended!
Bobby is a gem. From the door he received us and walked us through the store. Our intention was to look, but Bobby was so awesome and a great host that we just ended up buying a whole new bedroom set from Ashley. Kenneth the supervisor who had to handle parts of the process was also awesome. Very kind and courteous and gave us the best customer service. It was a great experience and I will definitely be back next time I'm looking for furniture.
I usually don’t post reviews but I had a really nice experience with a sales person name Frank. He was very helpful and patient answering all my questions. I will definitely be going back.
Frank was so amazing when my husband and I came in looking for some new furniture. He was very polite, professional and didn't pressure us into anything. I will make sure I come back to this store, because of the superb customer service I received from him.
I Dont ever post reviews but felt this may be helpful to potential return customers since it seems like the company doesnt care to make improvements. I purchased a complete bed set and had a sectional in my cart but held off on purchasing the sectional at the time due to the fact that i have previously had a bad experience with ashley and i wanted to see how this initial purchase would go. The saleswoman and manager were nice, to the point and negotiated to what i feel was fair enough price. However that would be the last time i heard from my sales person as there were no follow ups made. I elected to pick up and assemble products myself. After getting home and putting the bed set together there was either blemishes or defects with 3 items that needed to be switched out or repaired. After calling the support line and submitting photos of the damage i was assured i would be contacted within 3 days but i wasnt. I then called again and allegedly was flagged to be a priority phone call and still nothing. I then called the store and there was no manager to fix this issue so i was required to call again to finally get some sort of a resolution. I was told that 2 of the items would be available at a specific date and when i asked about the third item the response was “oh i didnt do that one, i can just have someone come out and have it fixed” well timelines were missed and im forced to reschedule again with minimal notice being given by delivery support. When i call i always feel like im bothering their staff. At this point im considering just dealing with the defected items as this seems to be too difficult of an issue for them to fix. Needless to say i probably wont end up buying the sectional now.
Got helped right away as I was looking to get a new bed
Quang was AMAZING! Super helpful, honest, and trustworthy. The whole process from from start to finish was stress free and we couldn't be happier. We love our new furniture and the great deal we got. Don't settle for anything less, ask for Quang!
The sales person was fabulous! The furniture is beautiful. But the delivery was terrible. Tried to shove my recliner through a door carrying it on his back. And didn’t connect the wiring correctly for the couch and recliner. So I have wires showing everywhere. Kind of defeats the purpose of spending $950.00 for a battery pack so we weren’t tripping over wires. Then called customer service and they basically told me I was on my own.
Five. Star
Thank you Bobby your great and kind
I picked out a chair in their store. They ordered the wrong item. Then they wanted me to deliver the wrong item to them, at my expense, in order to get the chair I had originally asked for. They were very unorganized, and promised things they couldn’t honor. I finally cancelled my entire transaction, and had to go down there in person and ask for a manager to get them to pick up the chair sitting in my house that was the incorrect item. The whole ordeal took weeks, and was very stressful
Very nice and helpful with no pressure. Great deals, sales receipt said Leopoldo and didn’t catch his name but he was amazing and the store manager was really nice too.
Bobby was great!!!
Great experience with our sales rep, Bobby, yesterday. He knew the inventory and was very helpful in our selection of the furniture we purchased.
I had a great experience with Mikayla today. She was very helpful and friendly. I never felt pressured to buy and she got me set up with everything I needed at a great price. I'll definitely be back because of her. So excited for everything to arrive
Mikayla was awesome! Male sure to ask for her directly. She is the best!🍻🍾
It was very nice 👍
Good store ,verity of furniture but but not that good I'm not satisfy ,there prices are too much,I mean its whay too expensive then others ,even though nothing is more special then others
Fast, efficient help to purchase what we needed.
Bill was great. Thank you.
(Translated by Google) Excellent treatment from Alma, they make you feel like family. Thank you (Original) Excelente trato de Alma , te hacen sentir en familia. Gracias
Everyone was very helpful and worked together to get me the best deal and work out the delivery. Bobby was my salesman and his energy and enthusiasm throughout the entire process was greatly appreciated
Really great
Mikayla was very helpful and courteous. I was disappointed with myself because I forgot to bring my coupon that I had received in the mail so I did not get the savings on my purchase.
I am writing this letter to express my profound disappointment and frustration with the overall experience I have had with this company regarding my recent purchase of a Tempurpedic mattress. I must say that this entire ordeal has left a bitter taste in my mouth and has significantly tarnished my perception of this brand. To begin with, the most glaring issue was the fact that they originally sent us the wrong size mattress. The kind lady who sold us the mattress assured us that the mattress she ordered for us would fit our bedframe. We bought the bedframe from Ashley Furniture years ago, so she was able to look up our history and the size of the bed. It was clearly a mistake on her end, and their store (Stockton location) initially refused to exchange it for the correct size, citing their zero-return policy. This lack of responsibility and refusal to rectify a mistake that was clearly theirs, is absolutely unacceptable. The subsequent communication via emails and phone calls was nothing short of chaotic and a headache to say the least. It was a constant back-and-forth struggle to get any acknowledgement or assistance from their customer service team. This unnecessarily prolonged the resolution process and caused undue stress and inconvenience for me as a customer. After what seemed like an endless battle, they finally agreed to send us the correct size mattress that we had originally paid for. However, what baffles me is the fact that they had the audacity to charge us an additional $750 for the delivery fee of the correct mattress. This charge was entirely their fault, yet they seemed more concerned about squeezing more money out of us rather than rectifying their own error. Yes, we paid that delivery fee TWICE!!! Moreover, despite multiple attempts to contact them via emails, I have received no response from their end. I also had called customer service three different times and had them send over follow up emails. I have not received a single email or phone call regarding this issue. It is extremely disheartening to see such a lack of professionalism and disregard for customer concerns. I expect a timely response and a resolution to this matter. Ignoring customers only further demonstrates your complete indifference towards customer satisfaction. As a returning customer, I had high hopes for Ashley Furniture and believed in the quality of their products and services. However, this experience has shattered my faith in their brand. The mistakes, the lack of accountability, and the poor customer service have left me deeply disappointed and frustrated. As of now, I have serious reservations about recommending Ashley Furniture to anyone I know.
I highly recommend Ashley home store to any person in need of furniture! I had a great experience working working with Lynn. Ashley, Cindy, and the store Manager. Thank you all for the greatest customer service, your hard work with my complicated order and shared intent.
This was probably the quickest and smoothest and the easiest furniture purchase I’ve ever done and I’ll certainly do more business here thank you
Salesman Bob is the man! He was very patient, very knowledgeable and very cool guy. I will definitely come back and buy from Bob again. If any of you want to visit Ashley Furniture Store in Stockton and want Bob to assist you, go there between 11am to 7pm and his days off are Mondays and Thursdays. Great Jon Bob, Thanks!
Bobby was wonderful! So helpful, kind, and knowledgeable!
I couldn't have been more pleased...from the moment I walked into the store...clear through the moment the delivery men walked out of my house. Great service.
I enjoyed shopping at Ashley Stockton with the help of Mr Bobby and all the staff that assisted. I love their services and the products I got at great rate.
We had such an amazing experience at Ashley Furniture in Trinity Parkway. Lynn went above and beyond showing us throughout the store. We were in the store for probably an hour and a half looking through everything, and she had the patience of a saint. We would highly recommend this store to our friends and family.
Very excellent service!!! Maria C.😀
Good furnitures with great prices.
Bob and Ashley gave me and my husband great customer service and knew what we were looking for. I will definitely be going back
Very respectful and kind employees. Loved it !
Maria C was very helpful and kind and patient
I was not aware that any purchases made at the store either were going to be shipped to you or you can pick it up from their warehouse that's 10 miles away.
Maria has helped us twice on our purchases in the last year. She is very nice patient and knowledgeable on the furniture we were interested in. We hope to see her again for our future purchases
The customer service is great but the phone customer service center is no bueno. I called prior to the 2 p.m. timeframe to change the order from delivery to will call pick-up, & the associate stated to email me with the ticket to the email THAT SHE HAS ON FILE, & didn't email me the ticket. Then I received another phone call 2 hours later regarding the delivery. I let the associate know of the email that was going to be sent to cancel the delivery. She stated that she would call me back. She did not. I now will go to the store personally due to the high call volume. The store does not pick up their phone.
Maria C was super sweet and helpful at finding me what I was looking for !
Thanks Maria C you were very helpful with our purchase. Thanks for your patience in assisting my parents choose their new furniture.
We have been coming here for years, we love this store, quality furniture and great customer service. Our service rep Maria C. is awesome, very friendly and knowledgeable. We will be coming back to see her again! Thanks Maria and Ashely Furniture.
Great store very clean love this store
Bobby Tillery was great!
Beware of the quality and especially of the “5 year protection plan.” We’ve spent thousand of dollars with Ashley on bedroom sets, end tables, couches and recliners. We paid for the extra protection. Surprise, surprise, the couch and recliners began breaking down and sinking on one side. I called for a service from the protection company and was asked very pointed multiple times when did the problem “first begin.” Unfortunately, honesty is not the best policy with a shady company. When the problem began versus when it actually broke was outside their 30-day notification. So, they don’t cover it. Period. They also have a ton of other reasons to get out of their commitment to cover your furniture. Read the literature carefully, and you’ll see it’s really not worth the cost. Ashley has lost my business over this.
Super salesperson. Most enjoyable experience in purchasing dining room set.
We had a great experience! Maria C was our sales associate, she was kind and helpful, without being high pressure. She was always nearby but did not hover and allowed our family privacy to discuss our purchase further. We are so happy with our furniture purchase!
Our sales rep Fozia was amazing! She gave us space to shop but was there at all the perfect times to assist us with questions and finally our purchase. Definitely recommend her for all your Ashley needs.
Great service by Maria C. Very helpful and knowledgeable about products. What a pleasure working with her.
Maria had great customer service helped us get our sofa for our new apartment
Maria C. was incredibly patient with our family as we browsed through many different dining sets. She was informative and flexible in order to meet our budget and preferences. Provided us with a great experience and very friendly!
Great customer service. Maria C was outstanding. She helped us with figuring out colors and styles. Extremely satisfied with everything and especially with Maria. I would highly recommend her for your furniture needs.
The store is clean and welcoming. I was greeted right away as I entered the store. The staff was very helpful, not pushy.
Maria C did a wonderful job very friendly, very courteous and very professional. We want to do business with her again.
the salesmen was really nice to us and gave us a discount for laying down on the beds
Fozia was amazing she has great knowledge about the products we needed. she was very professional helped us with furnishing our entire home.
Maria C. was great !! She gladly helped us out and made ordering easy .
Maria C did an excellent job getting us what we needed!
Customer service was great. Maria assisted me. She was very kind and patient as made my decision.
Fozia was very helpful and passionate about educating us around mattresses. She wanted me to have what I really wanted at the price I needed. I would recommend you ask for her by name!
Great customer service! I will absolutely be returning to this store
I had such a great shopping experience here from start to finish with Bob and Ashley. They were both so helpful and nice throughout the whole process of picking my furniture and getting approved! Thank you guys so much!
Maria C. Really help us solve our problems on getting a right mattress. It was a good experience!
Maria C was awesome
Go see Bobby over at Ashley's! Best customer service me and my husband have ever received!! He's so kind and sweet! Showed us plenty of couches till we found the right one. Highly recommend!
Maria helped us get the furnitures that we need with a very flexible payment. And they have a wide range of stuffs. Thank you Maria!!!
Super friendly staff. Very helpful.
Bobby Tillery will take care of you! Easiest furniture buy of my life!
Maria C. Is very helpful and very professional, she helped me today’s visit she is very nice great customer service.
They sent us wring item because the rep put the wrong item # and that's after 5 months of ordering and now they are rejecting to return or exchange even though it's a still brand new in the box their policies is sucks as well as the customer service
Thank you so much Maria C for your usual prompt assistance for all my purchases appreciated
She was super nice and lovingly soft spoken and helpful lady
Customer service was excellent. We had a few issues with our furniture, however Derrick the Store Manager was wonderful. He addressed our concerns and immediately resolved everything to our total satisfaction. Bobby our Sales Associate was extremely helpful in our choice of front room furniture. We actually went with his first recommendation and are extremely appreciative for all his help with our selection. We can’t wait to get our new furniture. Thank you Derrick and Bobbie!
Bobby is a great salesman and my purchase was an easy buy. I would recommend you find Bobby Tillery for your needs.
Nice and polite
Lin was extremely helpful and informative. Her help simplified purchasing a couch.
Maria C helped us with our purchase, extremely helpful, patient and explanatory! Very satisfied
Very kind and helpful
Thank you Maria C :)
Bobby our sales associates was wonderful. Very informative & very pleasant showing us around. Our experience was absolutely 5 stars worthy.
MariaC provided excellent customer service. She was very personable and professional. We we're very satisfied.
Went in to look for a new couch set and got amazing customer service from Bobby Tillery, he was super nice and helped with everything. Definitely an amazing employee.
Bobby was an awesome salesman, he put up with my grumpy husband and even found something he liked. Thanks for all your help Bobby!
Good place Maria C. Help us a lot i she walk with us all around the store and show us what we want or what we need she’s very helpful thanks again Maria C.
Maria C was very helpful and assisted us in buying our new couches.
Maria C did a great job with our furniture
Maria C is great! Because of her, we decided to buy our beautiful dining room table at Ashley furniture.
Fozia Khan was amazing! Got what we wanted and she took care of us very well! Did everything she said she would and Delivery was on time! Ashley up front was very helpful anc friendly! Thank you!
Had great service here today, was walked around and shown everything we where interested in and left happy with a new living room set in less then an hour
I went from just looking to buying in one visit. I met an associate Tou, that was perfect. Nice, polite and extremely knowledgeable. He wasn't pushy or even start with the most expensive piece. He listened to what I needed. I was shown several pieces placed all around the store and ultimately bought a zero gravity battery powered reclining sofa. Tou is the ultimate professional. Ask for him if shopping in Stockton. I was looking for a maual reclining love seat. A very memorable experience
I personally have not been to your store. I am writing to say that I know your salesman, Bobby, to be very personable and possessed of high integrity. I would be pleased to have him assist me in a purchase.
I'm reading these reviews and Bobby seems like a great guy, but maybe they need to let go of certain employees. I am curious to who the delivery guys are that aren't doing their job and when they do, items are missing, etc. My neighbors don't seem to have any problems with them. I see them at their house all the time. Heck the other day, I seen an Ashley truck delivering furniture to the neighbors @ midnight!! I didn't even know they delivered that late. The customer service cars must be working extra, because they are always at my neighbors too. I'm guessing helping to assemble furniture or whatever they do. All I know is they are at the neighbors a lot. Heck, not too long ago, I seen 2 ashley vans there, so my neighbors must be buying a lot of furniture and seems like any problem they have, Ashley sends someone out to help right away. The complaints must not be about the drivers I see in my court, what seems like daily. Either that or my neighbors paid extra for some kinda V.I.P. service. Oh, my mistake. It was just a little after 11pm, not quite midnight. Either way, that's incredible delivery service.
Love this place bobby helped us find bedroom set for our son thank u
Bobby is the best. We are returning customers and we always look fit home. He gives us the best deals and great customer service. Thanks Bobby
Went to Ashley's Furniture I'm Stockton, CA 3 months ago, bought 2 bedroom sets. Our Representative Bobby was amazing! Totally an open book. We returned today to purchase 2 mattress sets, again the most awesome customer service ever.
I would like to share with everyone that Bobby Tillery is the best salesperson in the world! My husband and I went in on Saturday evening not knowing which furniture to look at first. This store is big and we felt overwhelmed but thanks to Bobby this experience was easy, he knows a lot about furniture. He is super friendly, patient, and very sweet. We were fortunate to have meet him!
Their customer service is sorely lacking from their management. I spoke with the Manager Sunday, he said he needed to check with his Regional Manager about my request and would call me back, he knew it was time sensitive and needed a response immediately for a Thursday delivery. I called yesterday 24 hours later to follow up since I haven’t heard back from him, I was told he was off until Friday. I then asked customer service to have his Regional Manager call me to resolve my issue, here we are again 24 hours later, no phone call, nothing resolved. I urge you to avoid this location. I’ve had nothing but issues. Broken and damaged furniture upon delivery, excessive wait times, and again ZERO customer service from management. You know what they say, it starts at the top.
The employee Erick was very Helpful and resourceful. He knows his furniture very well. Would recommend this place. 5/5 stars. All thanks to Erick
I worked with Bobby to get a new couch for my house and he was such a gentleman! He was fast, efficient, and kind. I highly recommend seeing him if you are in the market for furniture.
Had the best experience at Ashley's furniture store in Stockton, CA. The manager who helped us was so helpful and patient. His name was Derek. I'll definitely be shopping there again.
I went to Ashley looking to upgrade my furniture and found exactly what I was looking for in no time. Bobby was so nice and helpful, very nice gentleman. Highly recommend.
The store is beautiful, very clean and neat. Felt like I was in a magazine. Everybody was welcoming. Maria C was waiting at door with opening arms. She was awesome, very knowledgeable, wonderful custom service and she helped me the whole time as I need it special assistance, she went over and beyond. Thank you so much Maria C 💗
Bob was amazing
Came into Ashley's today and Leo was very patient and knowledgeable as he showed me various side chairs. Ashley's had many side chairs and benches to choose from.
I was assisted by Bobbie, who is very professional with a great deal of experience. He is very sweet and attentive. We worked well in agreement to All we were looking for. Thanks again Bobbie. Your awesome. Thanks to Manager also.
We enjoyed shopping at Ashley Furniture Store in Stockton. Alma the Rep.who worked us was very patient, understanding and knowledgeable about the products we needed. When we hit a minor issue, Ashley, the Store Manager was very kind and swift to resolve the issue for us. We'll definitely continue to shop at this location. We highly recommend Ashley Funiture Store in Stockton.
Great service, thank you Bobby!
The team at the stockton store made up of Aileen, Derek, Maria C. Gave us the best customer service ever. I am definitely coming back to shop with them in the future.
Bobby was our Rep and provided the best experience. Was knowledgeable and showed plenty options of what I was looking for. Will return and purchase a few more pieces after we finish remodeling!
We stopped by Ashley’s Furniture in Trinity Parkway looking for a sofa. We were greeted by An Ashley’s sale representative named Lynn. .. I explained to her what I wanted and she was able to direct me to the sofa I was looking for that fit my needs. She showed me a handful of styles, was very knowledgeable and informative all while keeping what I was looking for in mind. Lynn is a great asset to your company. She is pleasant, patient and very helpful. Because of her excellent customer service ...I will be back to purchase more furniture from Ashley's
Walked into Ashley’s looking for a mattress got greeted by Mr.Tou very professional walked out very happy with my new mattress and adjustable base thank you Mr.Tou
We enjoyed learning about the different mattress with MR Tuo. He was patient with us and very kind. We got a perfect fit for us. We can’t wait to buy more furniture for the house. Thanks Mr. Tuo for making our mattress shopping easy.
Thank you Bobby T!!! You were a God send, my husband, and I truly appreciate everything. You were amazing!
Mr. Bobby Tillery is absolutely fantastic. He was very helpful with all of our needs. Will definitely be back to see him for our future needs!!! Thank you so much Bob!
I love this store & the customer service. Bobby Tillery was very helpful. Looking forward to future business with him.
I went to Ashley looking for new furniture to upgrade my room and was very pleased with their customer service. Alma was very helpful and very kind. She definitely knows what she is doing. I am very picky with what material I like and she was very understanding and helped me find everything I needed. I will definitely be shopping here again and I definitely recommend talking to Alma if you need help.
Alma was amazing. So helpful and so kind she helped me find what I was looking for and I am so happy. Amazing customer service I will be shopping here again!
I went to several Ashley’s locations, looking for a dining table and a sectional sofa. Some sales rep would tell me either it’s out of stock or it will take several months to arrive, with no promise of an estimated arrival time. Once I did place an order for a table, it came damaged. After returning, I went to the Stockton location and had a pleasure to meet Fozia. Although I was disappointed at my experience from sales reps and delivery, I was thrilled at how outgoing she was, had a strong work ethic and a desire to truly help me fulfill my furniture and decor needs. Not only did she show me variety available at the store for a quick delivery, she also showed me stuff they had on sale and the deals going on at the store. Surprisingly, I bought a dining set, sectional sofa, and some decor! They arrived perfectly within one week and I went back the next week and bought my bed set from her. Fozia is an excellent asset to Ashley’s! I highly recommend this place and rep.
I bought a tv stand, which they said they'll deliver but not set up since it came from somewhere else. Just the cabinet doors they said. Delivery was supposed to be 2-2 1/2 wks. After the timeframe I called and tried to track it online. My phone number, name nor address was recognized like I didn't make a purchase. After 3 days I finally get thru on the phone and was told it would arrive within 2 more wks. The delivery people would call with details....they did not. I get home one day abd on my porch is a huge box almost to heavy to move by myself. I got it this past Monday and I'm scared to open it because it looks like I have to put the entire thing together. Thinking of sending it back and go somewhere else. They're great while ur in the store but after they get ur money you don't seem to exist. I was warned about them but I gave them a try. Never again.
My sales representative Fozia was amazing. She was great to work with. Thank you so much for everything. When you go into Ashley be sure to ask for her.
I was helped by Alma. She was very professional and knowledgeable about the products on the sales floor. She overall made the whole experience pleasant and even talked to her manager and got me a better deal than what was originally quoted. I highly recommend this store and her as your salesperson. 5/5 will shop here again.
Honestly would never shop at this store but the product was amazing and even though product was amazing I had a bad experience with the delivery and I promised myself I wouldn’t never shop at Ashley again but ironically enough Ashley from customer service saved the day she made my experience so seamless we are making another purchase. Ashley was so professional and amazing I am now and Ashley fan and a lifetime customer.
So happy with the experience we had at the Ashley in Stockton at Trinity Park Eight Mile. Absolutely exceptional service and excellent team work between Lynn, Sabrina and Qi. All three were very nice, helpful, always with a smile and extremely friendly!!!! We will definitely come back and thank for such wonderful service!!!!
I paid for and bought a bed through Ashley Funiture on Trinity park on 10/14/22 with my current address. The store calls and says i need to update my address because they have a old address. I am confused and double check the order slip from the 14th which has my correct address . I also bought 2 mattresses from the in February to my current address. No one called me to tell me there was a issue they just never came!!! Customer service sucks. They offered me $150 off for there mess up no thank you refund please. However my service rep Bobby is dope too bad they wont get anymore of my money.
Never again will I have any dealings with Ashley Furniture. I purchased a chest of drawers, and on delivery (9/20/2022) it was discovered that a knob was unable to be tightened. I called and a Tech came a few weeks later.(10/4/2022) The tech advised he could not fix the knob, I would need a whole new drawer. The Tech took the drawer out and I noticed a split in the wood inside. I took a picture and forwarded it to Ashley, thinking that the split wood would need to be fixed before a new drawer was installed. I was told that when the Tech arrived to put the drawer together they would have him take a look at the split wood. I received 2 phone calls from Ashley Furniture to let me know that the drawer would be sent by USPS. Last Saturday (10/15/2022) I received in the mail the drawer knob. ( The Tech previously said he couldn't replace the knob) I am going to pay a professional to repair the furniture that I unfortunately bought from Ashley Furniture. I regret ever walking into that store.
I knew what I wanted when I walked in. Associate at the door to Greet me told her what I wanted and was out the door with my order to pick up in a few days with in 20 minutes. Great service thank you.
Had an absolutely wonderful experience with an employee named Ashley in the Stockton store! She was knowledgeable and seemed more than willing to assist me with the issues I am having regarding my recent purchase and made me feel reassured that there will be a resolution with the problem I am having with my purchase. The online service center however was absolutly horrible with even helping me find my recent order as well as guiding me on how to resolve the problem.
This was by far one of the worst experience I’ve ever had with the delivery. The store will tell you upfront if you have a bad experience it’s not our fault. They know. Had a bunkbed put together by the installers and they blew out pretty much every board. Took six months to get replacement parts. This Company should learn to use different installers.
My pick up experience with Ashley and Aaron was superior customer service; five stars! Ashley and Aaron went over, above, and beyond to help me with breaking down my desk so that I could move it and reassemble it when I got home. My experience couldn’t have been better! Thank you so much! Your kindness is unmatched!! What great employees Ashley Furniture has in these two people! Word of mouth goes a long way, and I would recommend this store to anyone looking to buy furniture. 😉
Erick is absolutely the bomb...he is so customer oriented and helpful...I went back to the store 3 times for his service...
Just make sure you never buy anything online make sure it's something you can touch and feel.....Their online furniture didn't meet my standards. The couch has gaps and does not line up.....bought these 2 months ago and still waiting to see if I can get a replacement.......I'm very sad I have a tacky couch that cost me $2000 smh
I received amazing customer service from bobby. Will come back again
Bobbie was an amazing man who took the time to work with my daughter and I in purchasing an adjustable bed. He explained a lot of the details that go with the bed and the type of mattress best for my situation. Management was also a great help. This was my third purchase from Ashley’s and I will continue to shop here for my needs.
Kenneth Wilson...A-1..he worked tirelessly to provide exactly what I needed for my man cave...the whole team worked to make my purchase fast and I'm truly satisfied with service and product...
Friendly staff. Quick and easy purchase.
I received excellent customer service from employees Ashley and Erik who went above and beyond the call of duty and provided a great service for me after many failed attempts at getting help with my TempurPedic bed setup
Mortifying Experience ~ (Associate named Thai)- in Stockton location! Went into Ashley looking for several pieces of furniture for a new home. Was helped by a very nice associate initially by the name of KEITH, he cared about our vision & was not fake or pushy like some furniture sales reps tend to be. As we were looking around a different employee walks up to us (my wife, Keith & I) & says to my wife “Hey, can I ask you a question? We have a bet going on whether the two of you are brother & sister or husband & wife?” Can you imagine being asked if your wife was your sister? How inappropriate is that & what does it matter or have to do with him anyway? And the fact that he said “we “ have a bet going implies that other employees were also involved in just sitting around making jokes about customers while shopping in the store. We were both speechless & so embarrassed & the only reason we decided to stay and give them our business was because of Keith. Keith did apologize on his behalf & informed the manager. When the manager approached us she didn’t bring up the incident to formally apologize she only cared about verifying our order before Keith submitted it. We did mention it, just to share the experience & how it made us feel but she didn’t seem to be very apologetic. I could tell she wanted to try to cover for him if she could but there was definitely no excuse she could give for his behavior so she did say “ I spoke with him about it” Lastly, we ended up waiting 2 weeks to get one of the table sets we ordered that was supposed to be (in-stock) we ended up purchasing a leather sofa set, bar-stools and a table set. The table set was is not good quality & seems off.
Bobby sales guys is great he help us a lot
The worst experience with this place. They failed in all ways delivery, customer care. I spent over 10k in this store and not even my dinning set came completed. . All they answer we don’t know when we will come back someone will call you. I wanted to return everything the first day now after 7 days they say they have a 3 day policy. Now they are telling me I didn’t buy a coach section. Very Unprofessional. Don’t go there it’s a joke.
Don’t purchase from them! I purchased in October and didn’t get my furniture until January with a lot of missing pieces and the item i ordered was a table with 4 chairs and a long bench and i received the table alone in December 3 weeks later received 2 chairs 1 week later received the other 2 and it’s May now 7 months later and they keep pushing the bench delivery date ! I’m so disappointed and if i could i would’ve never ordered through them this has been a nightmare wasting my time !
I really enjoyed my experience because of the person that was assisting me. Aaron was absolutely amazing! His personality was endearing and he took the time necessary to ensure that I understood the product and knew when to pull back to give me time to think about what to purchase. He filled a cart for my future reference and seemed unbothered by my timeline that was a few weeks out. So thank you Aaron, you made my day!
My experience with Ashley Furniture has been horrible. I found the furniture I liked and was happy, but the delivery was the start of the problems. The delivery was being made to a Senior Independent Care that has a Conciere desk that is manned 24 hours a day. I was not moved in yet from out of state but delivery was given instructions that the Concierge would give them access to my apartment. I arrived a few days after what was the delivery date and no furniture. When I called I was given various answers, nobody home, couldn’t find the address etc. finally received much later. Now the furniture is less than a year old and the Love Seat has a gap between the arm and cushion. I have made several attempts to contact Customer Service where I was anywhere from 129-250 on the call back list. Now 48 hours plus and still no return call. I have also sent additional emails since they requested that I send a picture of the Love Seat. Now I am in the process of moving so my theory is that they will claim it was damaged in the move. So any wonder as to why I gave them only one star.
I like the stuff they have,but I just want to browse around and not be chased all over the store by the employees.
The salesman Kevin was so patient and helpful! Made it so easy to find what we were looking for. Thank you for your excellent customer service!
Worst place ever do not but there worse customer service rude
Never again…. I seriously won’t even step food into this place ever again if they tell you things are in stock don’t believe it I purchase in January and it’s about to be may sleep on the floor at 7 months pregnant because they gave me a delivery date at the store turns out they lied just to make a sale . Got some used couches and a supposedly new table sets and 🤦🏻♀️ They are sitting in my living room un assembled. Don’t let delivery people leave any items on your home. Wish they would have told me that 🤷♀️ Now it’s May and I’m still struggling to get them to bring the item that was missing from the fox so the tables could be assembled, had to cancel the rest of my order. This is awful customer service, I worked here when I was 16 years old to 23 years old, if I didn’t have an item in stock I would have customers re-select and told them the truth because I would of hated to be in the position I’m now with Ashley, sales people seriously need more training or better training at this location. Can’t say much about other location the Ashley outlets , near this Stockton location, seriously drive just 15 minutes more to their outlets/wear house.
Friendly staff. Pricey furniture.
Great prices, but staff is young and slightly inexperienced. Took over an hour to purchase my living room set.
DO NOT BUY FROM ASHLEY! They are steal your money and do not get back to you to give you a refund or deliver. No call no show. Hours on the phone, time off work only to have no one show up multiple times. I don’t think I’ve ever given a one star (or two for that matter), but there is ZERO service or accountability. Just theft at this point.
Good furniture
I was still stinging from a disappointing experience at the Concord store and called the Stockton store hoping someone could help me find the bar stools I was looking for. I shared details with Alma. She is customer oriented, friendly and patient. While I'm disappointed about the wait time, the anticipted wait may be (hopefully) quicker than the projected online wait time. I will recommend Ashley - Stockton and Alma, in particular, to those I know shopping for furnishings. Thank you, Johanna
No pressure sales rep solid prices Lourdes very helpful
(Translated by Google) I do not recommend them according to my experience in October we bought a complete bedroom to this day I do not receive the base of my bed the pillows are falling all the time. I really regret paying $12,000 for the entire bedroom. It really isn't worth it. Terrible service. If you buy make sure you take everything complete because later they don't give you anything. (Original) No los recomiendo segun mi experiencia en octubre compramos una recamara completa asta el dia de hoy no recibo la base de mi cama las almohadas todo el tiempo se me estan caendo. Realmente me arrepiento pague $12,000 por la recamara completa Realmente no vele la pena pesimo servicio. Si compran asegúrense llevar todo completo xq después ya no entragan nada.
All of the staff members are super friendly, great customer service.
I rate Ashley's a five star, I ordered a bedroom set and the mattress was the wrong one. They delivered the correct mattress within a couple day's. They were friendly and knowledgeable. Their furniture is good quality and they offer a 5 year warranty.
A very sweet man named Bobby helped me out today. He was very helpful and pleasant. I find that a lot of salesmen can come off a bit aggressive or borderline pressure you into making a purchase. Bobby wasn’t like that at all, very easygoing, wholesome personality. I found a bedroom set that I instantly fell in love with for a decent price. I left happy
Frank was very helpful and attentive with our needs. He gave us a great deal.
Thank you Cyndi for the best customer service! You made everything easy and found the receipt I was looking for
Really bad customer service I order in August 2021 never get my order know I want to cancel the item not get my full refund they just delivered night stand and delivered guys told us they be back in 2-3 days to deliver bed and sametime we picked up old mattress also. they never show up to picked up my old mattress also and now I decided to cancel they don't give us full refund..
my experience coming Into the store was excellent thank you to the sales associate Thai for helping me with any questions I had I walked out the store feeling satisfied with my purchase here at your store location thanks to Thai very welcoming and helpful person
PLEASE READ BEFORE DOING ANY BUSINESS WITH THIS COMPANY!!! If I could go with zero stars I would. I would like to start by saying that the instore people were fine to work with, where we had major issues was after our purchase and dealing with their customer service. We purchased a very expensive tempurpedic mattress along with the motorized base with the pretense that it would fit our existing bed frame. We explained to the employee who sold us the bed that we have a very tall standing bed frame (that matches our bedroom set) and were worried it would not fit, she assured us that as long as there were no drawers under our bed it would fit. She also neglected to tell us that there was NO returns on on tempurpedic mattress. We would never have bought this EXPENSIVE mattress knowing there was no returns. We ended paying for the mattress in full and had it delivered. Upon delivery they asked that our bed frame be removed as they do not touch anything that they are not installing. We removed our bed frame and a day after the mattress and base were installed we tried to put our bed frame back together and found out that infact it did not fit our bed frame. We have tried to live with it for a few days and could not deal with the issues that arised due to the bed frame not fitting the new mattress and base. We called the employee who sold us the mattress and base, as she directed us to call her instead of the store for a quicker response. This turned out to be a ploy to delay our contact with the store directly about our issues. We received no phone call back for days and finally reached out to the store directly to discuss the issue we had with our mattress. This is where we found out that they do not accept returns on mattresses. We explained the issue with the bed frame not fitting the new mattress and base, this is where for the next two months they would pass our complaints off to corporate and then back to the store. We could not get anywhere with either corporate or the store and could never get a call back, we had to call every time to get some kind of update. We also told them that we would be willing to take store credit for the return, or keep the mattress and return the base, as the base was the reason why it would not fit our bed frame. Ashley was unwilling to work with us at all since they already had all our money. Finally after two months of dealing with the worst customer service, they told us that our claim was denied since we did not call it in with in 72 hours. I am not sure why they strung us along for two months to tell us this, and also realized why the original employee asked us to call her and not the store first. All in all I just want people to see Ashley for what they really are, thieves and liars.
I was so very pleased with my service from Thai Tran. I was new to buying a brand new couch. He was so helpful I getting us exactly what we wanted. And was so good at explaining everything we had questions about and are concerns. Also made the purchasing process so easy and fast. Thank you again for the amazing service
Customer service needs to be work on. Couldn't deliver product we bought for a month or so.
My experience with Ashely Home Store was amazing. Keith is such an incredible salesman. He has great people skills, has great sense of humor, excellent work ethics and very professional. I was interested in purchasing a computer desk. Keith showed me about five desks in the store. I love the first desk he showed me and once he gave me a demo of the pull-out under the desk and says this would be great for a printer... than I was sold!! I highly recommend Ashley home store looking for some furniture for your home. Amazing quality!
We had a good experience shopping. Frank was not pushy answered all of our questions got us the best deal.
I purchased a table from them, 2 moths ago in october, got it delivered when they were about to leave i noticed it being damaged the delivery guy thought me into keeping it and getting it fix by a one of their technicians( claiming it will take moths to get it re delivered due to the fact of product shortage along the globe) and i should of known better😡 after more than 2 moths and having to call several times myself i haven't gotten my table fixed!!! AND I PURCHASED THE 5 YEAR PROTECTION PLAN😒
My husband and I purchased a bed for our daughter. We were told by the sales associate that setup fee and delivery fee would be waived. When the bed arrived the delivery people said they don’t set up because it wasn’t on their system to do that. When we called the store they said there was nothing they could do. They arranged for someone to come out but we had to pay them. They would not waive it. The sales associate would not talk to us and conveniently disappeared when we were in the store. We agreed to have the person set up the bed. I went to the store prior to the setup. The manager did compensate with a set of lamps. But I feel like more needs to happen. He arrived had no tools so he used my husband’s. He also had my husband set up the bed with him. He charged us the full amount of setup. He also had his dog with him and his friend waiting in his car. The dog was running around barking outside of our home. When we opened the door, the dog came inside of our house where we have cats. The whole experience was unprofessional and overall the worst experience I’ve had with customer service.
Went in looking for furniture for our new house. The sales rep was very helpful but new. The manager Mark had stepped in when we were going to leave because we realized there was the same products online for much cheaper! We were told a table we ordered would be available by the end of December , so we ordered. We would not have if it was going to be any more then that as we really wanted a table. Come to find out that wasn’t true the table wasn’t showing ready until March. And I didn’t find that out until I called. They did not care that manager Mark, who is being promoted to regional manager, fed us the “ We honor our word and serve with integrity “ speech to get a sale. We ended up cancelling the whole order and now have to shop for new furniture for our whole house.
Bobby was fantastic!
After problems with being able to place an order online, the local Stockton store was able to place my order quickly and efficiently and with an additional discount.
Thank you David for your exceptional service today. I really appreciate all of your help.
I went into Ashley Homestore looking for barstools. I found some that fit my decorum. I was pleased to learn that a set was on clearance and a matching set would be delivered in a few days. I went ahead with the purchase. The sales rep told me that I had 48 hours to pick up the set that was on clearance. I returned to pick up the set close to the 30 hour mark. Well, the set wasn’t ready. In fact, I was told that they could not find the key to unlock it. Then the supervisor on duty told me that I could take the stool if I had a tool that could be used to unlock the stool. My husband asked if it could be delivered. We were told my the supervisor that it could not be delivered. We would have to come back once they found the key to pick it up. I left the store upset because I’ve wasted my time and the management team was inconsiderate of our time. The following morning the store manager called to explain that the store has had some growing pains and he’s working with his staff. We chat for a bit. I share that my negative experience won’t have me returning. This is when the manager offered to make it right by having the stools delivered, the same day. Great! He gave me his cell phone number asked that I called him back in an hour to remind him because he’s running the entire store. At just about the hour mark, I called and left a message. No call back! No delivered stools!
Great service was helped as soon as we walked into store. Very polite and helpful.
Aria was my sales rep she sold me my amazing mattress so friendly and quick
Loved working with the staff at Ashley's. They were so friendly, knowledgeable, and very helpful. Got a great deal on a mattress set. Going back for my livingroom set during Christmas sales!
This was the worst furniture buying experience I’ve ever had. Paid for kitchen table with bench and barstools back on 7/31/2021 was told they wouldn’t have all the pieces ready for pick up until October 24th. Ok that’s fine. Received a call the day before pick up saying that all my items now won’t be available until December 23rd. So you’re telling me I’m not getting a table I paid for until almost 5 months after I paid for it. That is wrong and a horrible way to conduct business because they are so quick to collect the money but so slow to give you what you paid for what do they care they already got paid. Never buying furniture from here again and to think I was thinking of buying all new bedroom furniture from here ugh it’s a hard pass from me.
I would highly recommend Ashley Homestore in Stockton, we had an amazing sales associate named Aria she was able to answer all our question and fast delivery the staff was amazing. If your buying furniture go here.
Frank was my sales representative and he was very nice and knowledgeable and I referred my sister to but her furniture from him also
Jacy was the best sales girl she did a great job giving me and my family space to Rome the store without stalking me! Lol She was kind and got me a great deal on my sectional and dining set.
Such a gross experience! I would rather buy a used car. That’s actually what it felt like. I wasn’t going to leave a bad review because I hate to be negative. After picking up our tv stand. It wasn’t assembled like promised!!! We specifically asked if it came assembled. Thai the shady salesman promised it would be. I won’t be back that’s for sure. Oh well lesson learned.
Lots of selection, and attentive staff.
💘 this place. Bought a recliner and 'Maria' was helpful and very friendly. Will definitely shop here again and ask for 'Maria.'
Bobby was super helpful! Anything we were looking for he knew exactly where to find it. Thanks for your help!!
Bobby took really good care of when purchasing a brand new bed.
Will never came back to this store again, the worst customer service ever.
I made a purchase in June and was told it would be delivered on Thursday of the following week. I was called a week after the purchase, by the guy that helped with the sale, and told that he forgot to put in the order for the couch I had purchased (I ordered multiple furniture) and that the delivery had been postponed. I would get a call to set up the delivery when the couch was in. It has been a month and I come to find out that my furniture will not be delivered until September 12th. I am furious because he never told me that it would take that long. The money is out of my account already (over $3,000.00) and I do not have the furniture that I needed by this weekend. I have been trying to contact the store, but have been unable to. The only reason I gave it a one star is because I would not have been able to post 0 stars otherwise I would not have given them that one star.
My sales associate Santy was very knowledgeable, patient, friendly and helpful when I was shopping. She made my transaction simple and quick. I recently purchased and will return for her service and shopping care.
Bobby was so sweet and kind and made the process quite enjoyable! I can't wait for my new couch to arrive!
Frank the sales person was wonderful. He provided us with many useful options and was very knowledgeable about the products. Thank You. Bill
We have bought furniture from here before and have been happy. I walked in to look at bedroom sets and was followed by salesman the whole time. Did he think I was putting a bed in my pocket? It was uncomfortable and I will not go back. Prefer somewhere where they let you browse.
The employee did not make an effort to answer my questions on the most informative way possible. She tried to sell as fast a possible as possible. I asked her about delivery my purchase. She said the store took care of it but she did not mentioned there was a 100 dollar charge.
Bobby is a very helpful and pleasant man!
I had good costumer service
Great customer service
Found exactly what I wanted. There were so much to choose from. Quality and The prices were great! I came on the right day, I got 50% off. I’m so happy. Customer service was also helpful and great to work with. I would recommend to family and friends. I look forward to shopping there again.
Thai, my salesman, gave me great customer service! He was not pushy and was able to give me everything I needed with great deals!!! THANK YOU!
Worst experience ever I bought my daughter a bed paid a lot of money was instructed to pick up the bed within a 2 hour window . Got a truck went to get it and the warehouse refused to give us the bed without an appointment made prior. We explained we were not told this by the person selling the bed to us. They still denied the bed. When coming to get the bed the next day from the warehouse hours were inaccurate . After two days of trying the bed is missing pieces , customer service is horrible . Stay clear from this place
Hands-down the worst Ashley home furniture store in the Stockton Manteca area nobody in there is actually helpful they are misleading with how their policy and procedure actually works and they don't want to help whenever they are in the wrong. We had purchased a sofa and living room set that we had to pick up on our own and were told would be loaded but they couldn't be delivered when we get there no one could load us we had to do it ourselves and it was more of a headache just to deal with it. You're better off spending an extra five or 600 and finding a better store with the same furniture
excellent service and attentiveness in every way.
Key and Matt were amazing to work with and worked hard to find a bedroom set and mattress that were top quality and in our budget. We can’t wait for it all to be delivered.
The worst furniture buying experience of my life. My delivery was supposed to be the first week of April they pushed it back several times. Horrible custom service. They say they will have your delivery on a certain day and they don’t.
I appreciate having a midrange quality furniture store in our area. You pay for the quality, but it is nice to have furniture made with integrity. I also appreciate recognizing not all customers are awash in cash so the sales staff isn't snobbish. I didn't appreciate the 50% off signs that didn't apply to the price tags but were 50% of the "regular price" which they had in their computer. I wish they had honest pricing, not "honest" pricing with their fingers crossed.
Excellent customer service, sales rep was not pushy, and helped my wife and I find the perfect dining table.
Kinda feel like I got ripped off but we will see.
This was my first visit here and will be my last. Absolutely stunning merchandise that I was interested in purchasing for my home. I couldn't get 2 seconds to myself to look at anything without having a pack of vultures on me was like shopping for a used car. You are definitely wearing your commission sales on your sleeves folks and that is a bad look it's a very big deterrent and that's why places like Amazon are killing places like this and it shouldn't be like that.
Honestly this company lost a customer today. I was never going to buy from this store again due to a terrible delivery experience, but due to the amazing service i recieved from aileen at the customer help desk. She saved the companies image in my eyes.
Maria my salesperson was amazingly helpful and informative, and so was Mat Z. the manager. Thank You.
This place is the worst! If I could give a zero I would. BE WARNED!! they change the delivery time all the time and when they deliver, the items are either broken or are still missing pieces. Customer service is no help at all. I will never spend a dime at this place again.
I wish I never purchased couches through this place! 1st off I didn't get my couches till 2 weeks after the day I was suppose to get them so a whole month later! Then the couches stay slipping out of place due to the material on the bottom half of the cushions not having any type of grip.
Bobby/Frank was knowledgeable and attentive without hovering. Very happy with the variety to choose from, and our selections.
Everything was well explain. I got a bedroom set and Michael help by explaining the difference in mattress. So thanks for helping me select the one for me. The manager was really helpful gave me a great discount. Thanks
I ordered my bed frame the day after Christmas and I still have not received it. The original date I was suppose to receive it was February 13th. The arrival date has been pushed back 2 times now - In March and the last date I have is April 14th. What’s frustrating is that I had to call to get the status updates. Super annoying and frustrating. I had my bed frame removed from my bedroom 2 days before the original scheduled delivery date. I called the next day being told about the delivery date change like really? I’ve been sleeping on my mattress for the past couple months!!! I’ve called the past few days and no one’s picking up the phones in store! I regret purchasing knowing the bad customer service Ashley has that I’ve read.
The employees were very pleasant. The sales rep that helped us was patient and spent the time with us to make up our minds what we wanted.
Great place
We have a good experience in the store they be cortesía we as
Very nice shopping there. Everyone was very cordial. First time here and will go back.
Excellent customer service by both your manager and salesman Bobby at your Trinity Parkway, Stockton CA location.
We were greeted right away by a very friendly sales associate. She was able to find the exact piece of furniture we were looking for. She explained everything, in detail, to us. She even honored the discount we found on their website. Great overall experience even though the manger still tried to sneak in the 5 year protection plan which we declined a few times during our check out process.
It was great amazing customer service my sales man Gagan was very helpful and polite that's one the first things I look at going in a store and of course the store manager was i will be back first time I have done reviews well guys Great Job1also great Kekvin I gave 5 ta
The worst shopping/retail experience of my life. Save yourself the headache and go somewhere else. They are nice and helpful up until they get your money. Also, beware their delivery guys ( total disregard for your home or the items they are delivering.) I seriously wish I can erase them from my memory.
They are not honest about delivery when you purchase.
(Translated by Google) Very bad service when you buy to pick up yourself they tell you that you have an appointment and they give you a number which they never answer When they finally gave me I was missing a cushion I was claiming it and claiming it and they ignored me until I gave up my claim for a year Then I got the cushion, When you ask the employees why they have so many bad reviews they tell you that because people are angry obviously people get angry because they are always missing items or the furniture is not in good condition (Original) Muy mal servicio cuando compras para recoger tu mismo te sicen que agas cita y te dan un numero el cual nunca contestan Cuándo por fin me entregaron me faltó un cojín yo lo estuve reclamando y reclamando y no me hacían caso hasta que desistí de reclamo un año después me llegó el cojín,Cuándo preguntas a los empleados porque tienen tantos malos Reviews te dicen que porque la gente está enojada obviamente la gente se enoja porque siempre le faltan artículos o los muebles no están en buenas condiciones
Great deal. Gogin rhymes with noggin was an exclent sales men he helped me greatly and was very patience and knowledgeable
Horrible staff , they treat you by how you look. I went in to purchase a lot they were rude! Not helpful so I went to Lathrop store and got more than I needed!
I’ve never had such a bad experience. I purchased furniture on 10/20/20 and got a delivery date and they never showed up, we did this 4 times before I canceled my order. I’ve been waiting for my refund since 1/1/21 & I was told it would take up to 10 business days. I still don’t have my $. I called and now they are telling me it will take 2 billing cycles to get my $ back and customer service is saying they had to open a case to get my refund but they don’t have the # of the department that handle finances. What kind of company is this? It’s a place that takes your $ and gives you nothing in return. Not even your $ back. If I took their furniture without paying and didn’t give it back that would be called stealing. So I ask what does Ashley call it when they stall giving my $ back for something I never received. Spare yourself the headache and get your furniture somewhere else.
Beware Ashley's does not allow refunds. I ordered several pieces of furniture for a bedroom from Ashley's. But a accent bench I bought has a leg 1/2 inch shorter than the other 3 legs. The installers did not catch the defect and we didn't see the problem till right after the installers left. I immediately called customer service. They said it was my fault I didn't refuse the product when the installers were there. I had to make a claim and send pictures of the defects. Then a tech will come to my home and decide whether if it could be repaired. I have to wait a week for a tech with a bench that is unsafe to sit in. They said they might have to order parts to repair it. After all that they might replace the bench with a new one. I also found upholstery defects and said I wanted a refund because of the poor quality of the product. Customer service said I had to call the store. The store said they don't take returns or make refunds in the store. So I had to call customer service back. They said I bought it, I'm stuck with it. One rep said they could cut off the other 3 legs to match the short one. This same guy kept asking me to give him an excellent rating on the phone survey. I contacted my credit card company to get a charge back. Ashley's Customer service doesn't care about their customers. They make it very difficult hoping you'll give up and go away. Don't buy from Ashley's.
Bobby was my helper in deciding what mattress I wanted. He was extremely sweet, funny, very helpful, professional and patient with me. Will definitely be coming back if he is there to help me get another deal! Thank you Bobby!!
The employees were amazing,smart, an very helpful even when I asked to many questions or dumb questions
Bobby, our sales person and Matthew, the store manager were very helpful and courteous. We purchased good quality furniture at a great price.
Amy was very helpful....worked hard to get me exactly what I wanted...she was fun too
The quality of the furniture is so cheap!! Bad experience with getting help on new furniture. No refund, no nothing, getting hung up on by corporate. Highly unprofessional
I got a table to same day beat up then you tell me that and bring me a new table 4 months later the people are rude on the phone they don't care much about feelings . I still awaiting for a table 4 mouths later .and the people for delivery talk you like your nothing 😒. The need to tech there customer service how to talk to people. Don't by nothing from these places there a joke
Beautiful furniture but a little expensive.
Crooks and liars!
First time coming here. At first Mollie was really nice and helpful and the main manager stated that the whole store was in managers special. They gave us a quote for couch, Coffee table, and bedroom set for the full price instead of the sale price. I got the worst customer service from a woman supervisor there. She was really pushy and I didn't like her vibe. I felt like I was at a car dealership. Worst experience and a waste of time. Take your business else where.
Poor customer service!!! My husband and I were ready to buy the floor model for close to 3000.00. Was told sorry but no delivery on that and we had to pick it up in 2 days. Wasn't even offered the option to pay them to have it delivered. Kept pushing for us to buy the brand new set with free delivery for over 5000.00. What a joke!!
Once again ball dropped
Complete joke. I spent $ 2,400 on a living room set August 21st and was given a delivery date of October 3rd. It was far out but I understood because of the pandemic and such. I called to verify my delivery as I had already cancelled plans I had previously made before my purchase and have nobody else to be home for delivery. When I called they told me 2 of my 3 items are on back order and one isn’t set to come until sometime in November and after it arrives they’ll call to setup an even further out delivery date. Canceled my entire order and I will find furniture elsewhere. It would have been nice to know before I wasted my time that the delivery date is not set in stone and could be months different. Cancelling my Ashley card and not doing business here again. **So I canceled my order, canceled my credit card with them, checked a week later with the credit card company that my account was closed and had a zero dollar balance. I went shopping for new couches since I wasn’t getting them from here. And they took it upon themselves to still deliver the couches while I wasn’t home and charge me for them AFTER I already purchased couches from somewhere else. This business is complete garbage!
Good variety and great discounts at times. Great customer service
Well organized place lots of nice things, but very expensive .
Delivery was rescheduled twice by Ashley's and arrive damaged
New update. Still having issues
Sales rep Matthew Zachoclo is like a used car salesman. he is pushy, lies & gives many false promises. we purchased a living room set 6/3/20 and was promised a delivery date of 3 weeks due to items out of stock. We were assured items could be delivered sooner than what was written on paper, he also gave us his "personal cell number" to call him in a week so he could see if they were avail sooner. We waited, and no delivery came. so i called and got the run around after 2 hours was given a date 6 weeks from then stating items were still out of stock. my new date i was given was 6 more weeks. We are now over 4 months after purchasing and still do not have our items. this place is a joke i have no idea how it has so many positive reviews when every single person i talk to about this has the same experience. We've left several messages for Matthew & a supervisor to call us back and haven't received any. Once they have your money they don't care about you.
Sales person was very cordial and no high pressure. BUT when I called the warehouse to schedule a pickup, I treated VERY RUDE. The female who answered the phone acted like I was putting her out.
Excellent serviced, polite and very accommodating.. Will do business with them again. I refer someone if they ask about purchasing furniture. Michael was excellent !!!
Had a splendid experience. My wife and I went to Ashley HomeStore to buy a sectional. We were greeted by a sales associate named Bobby. Bobby asked what we were looking for, pointed us in the right direction, and said to ask him if we had any questions about pricing. We were not pressured to buy anything. All we got was answers to questions we had. The store had a great selection and we received a huge discount on our purchase. I would highly recommend this store.
Horrible customer service. Only delivered 1 of 2 of my furnitures on date of delivery and the delivery driver told us it was going to be delivered the next day which they never came. Called customer service and told us it was on back order for a whole month. A month had gone by and I gave them a call the girl on the phone sounded like she didn't want to be there or annoyed when I asked her about my furniture status. They told me we gotta wait till another 2 weeks. I pretty much had enough and took a trip to the store to either ask for a refund or an exchange. They told me no refund cause supposedly the furniture is in the process of shipping and exchange is only available when the furniture hasn't entered the house. Avoid this store and get your furnitures elsewhere. I bought a 600 dollar king size bed 4 years ago from a mom and pop Vietnamese owned furniture store all the way out in Oakland and even though the bed wasn't top quality cause I paid for what I got but at least they came and delivered their promise on the date and time of arrival with the whole set non damaged. Update: 09/23/20 2 weeks after they told me to wait for the day of delivery it is now 09/23/20 Wednesday. I received a text this past Saturday confirming my delivery of sofa with a recliner and still no show. I called customer service and they said the sofa twice again was on back order and the test they've sent me was an error. They told me I gotta wait for another 2 weeks on 10/07/20. Customer service even transfered me to talk to their supervisor and had me for 15 minutes only to talk to another customer service representative. Supervisor probably got tired of all the other complaints of customers not receiving their furnitures on time. If I don't get my furniture for this 3rd attempt I'm going to file a small claim on these con artists. I don't know how they stay in business. They continuously lie to their customers. Don't shop at Ashley!!!
They should have paid us for what we went through, constant misinformation about delivery dates, we had to drive to the store location out of town 3 times, 1st time we received discounts, 2nd time we received more discounts, 3rd time the delivery time was pushed back for a total time of 4 months from purchase date. do yourself a HUGE favor, go somewhere else.
Love this furniture store. Beautiful furniture good selection and very good prices.
I usually do not post reviews but I want it to be known that they are extremely rude at this location. I went in and I don’t know if it’s because I was wearing casual clothes that they did not say hello nor bother to come help me at all! I went up to an associate and had to request help and then she walked me over to another man that told me he would come after he was done with a client so I agreed, I waited 20 minutes and meanwhile I seen two associates passed by not questioned me at all and stand in front of the furniture door entrance waiting for clients to walk in. I finally got tired of waiting so I went up to them at asked if they can help the lady had no idea what she was saying and was very unprofessional! I ended up telling her never mind and I found the item online for CHEAPER! I encourage to visit a different location because the staff is poorly trained!
Professionals not over your shoulder Very friendly good prices
Over the last few weeks, my wife and I visited several furniture stores, ( Living Spaces, Crate and Barrel and even other Ashley stores). Dan, who helped us at Ashley Furnitures in Concord was by far the best! He greeted us right away soon as we entered the door and made himself available whenever we had questions without being pushy. We weren’t looking for big ticket items, otherwise we would have been interested in their finance option which if I remember correctly was zero percent for up to 5 years depending on the the amount you’re borrowing. For a pleasant shopping experience go see Dan at the Ashley Furnitures in Concord.
Went there to buy a a specific kind of couch, 3 cushion and couldn't be more than a certain size. The store was huge and my mom and I would've been in there for ever if it weren't for Fozia. She took us directly to the 3 cushion couches they had. She was extremely knowledgeable, kind, and honestly a lifesaver. This was our 3rd furniture store of the day and the first time there was any actual costumer service. When I need more furniture, I'll be going to Ashley and making sure Fozia is working that day.
The wait to receive your order is over a month.
Gabriel was very helpful and knowledgeable! A great experience along with a great deal! Thank you for all your help and patience G-Money! Lol
Just bought a mattress at Ashley Furniture and was assisted by Amy and I have absolutely no complaints with anything. The customer service was great and Amy was very informative and helpful throughout the whole process. I will definitely be coming back for any furniture needs and recommending friends and family.
We came in to Ashley’s Furniture Store on Trinity Parkway in Stockton to look for a new mattress. Zach greeted us took us back to the mattresses and was able to explain all the differences. We appreciate the time he gave us and will return for any other home needs we have. We truly appreciate his professionalism, and appreciate him being there on a holiday.
They really go out of there way joe is quite the best at his work and he speaks 2 languages Spanish and English very understanding person.
The delivery people showed up an hour early. They didn't call prior to showing up. Since I was in the middle of 7 other things, I didn't notice that they did not deliver the 6 shelves that should haven been included. After sitting on the phone for over 40 minutes, I was told that I would have to wait 3 weeks for a "technician" to come to my house to determine what I need. I have done thousands of dollars of business with Ashley in the past and have never had this much trouble getting what I paid for.
They don't answer they're phones and staff was unhelpful. Never again.
Great delivery and great couch.
people way to pushy
Very poor customer service have been trying to get a hold of management to express my concerns and no one has called me back. Live agent forwarded me to survey when I was on hold and now when I call goes straight to survey. I told salesperson what I was looking for and was told thats what I got. Another salesperson said it was not. When delivery arrived it was incomplete and had to go through hoops to get the last item a couple days later. Nice furniture but very poor customer service we feel taken advantage of and will not recommend family and friends here.
my wife and i are in the middle of buying a house and looking to get some new furniture. we'd been shopping all day, visiting several furniture stores. we stepped through the doors at Ashley furniture, we were greeted by Zach, a sales associate. he was, by far, the most helpful person we encountered that day. he offered opinions, was a no-pressure-salesperson; he was a great sounding board, courteous, and was very knowledgeable. as we are still in the middle of buying the house, hopefully closing soon, we left with just a coffee and side tables. but when we return for the larger ticket items, we plan on going back to Zach.
My experience was great in the store and then when I got home to review the bill - I was charged $349.99 for local delivery and was never told there was a few. I asked throughout the whole transaction about different fees and this was never told to me. I think it would be nice to know that upfront.
I received professional, courteous customer care at Ashley HomeStore in Stockton, CA. Kelvin Lee, the Store Manager, made my purchasing experience the best! His friendly, good natured demeanor makes me highly recommend him and Ashley HomeStore to family and friends.
Amy was very nice and understood what we were looking for in a kitchen table set and office desk this is our third time dealing with Ashley Furniture once in Concord Ca and here in Stockton once again Amy was very knowledgeable and respectful will deal with her again . Thanks Amy 😊
So where do I began .... I waited an entire month and some change for my son bed frame and when the date actually came they never showed up !!!! I call customer care they say they don’t know what happened. Mind you I confirmed twice one on text and the other with a representative. Instead of them getting my bed to me ASAP they re schedule the delivery date to a week later! Never ordering again. If I could give zero stars I would.
Great store! Lots of variety
Went in to buy a table and couch, when we walked up to the front to get someone to help a heavy set man looked at us turned around and walked away so he didn't have to help us and im pretty sure it was because of our skin color. Never ever will i back again
Love looking at things here. Always gives me ideas for my home. People who work here are nice. Currently they are having a 50% off sale!
We have not received the item we ordered yet so I cannot respond to the features or benefits of the product we ordered. With regard to the service, I have to say that we are disappointed with the calculation utilized to determine our cost. We were going to purchase a bed frame that would not work for us because the salesperson was not informed on how our adjustable bed operates. We returned home to obtain our payment method and observe how our Cal King bed has a hydraulic lift which would not work for the sleigh bed frame we wanted to buy. We returned to make a different selection that was approximately $275 less than our first option. However, the order was calculated so that we only received a $100 savings between the two purchases. Once we got home and reviewed the order we realized the first purchase was calculated by line items and the second purchase was listed as a package that increased the price. Needless to say, we are not pleased with this sales tactic. We may not return to Ashley again because of this calculated effort to squeeze every penny out of the customer to enhance their profit.
Very unsatisfied with customer service and the things I had to go through. To start off with lying to customers. They told me I would be getting my living room set in no more than 6 weeks and two days before the delivery date I get an email telling me that the delivery date had to be changed due to not having all some of my items. I emailed them back and never heard from them. Then instead of you guys contacting me it was the other way around I was the one calling and going to the store and it seemed like every person I spoke with would just pass on the buck and I would not get a straight answer. Then they told me I would get a credit of $200 and when I went to the store the manager said they never approved it so they said they could only give me a $100 credit and that I would be getting a phone call to give me a new delivery date once again they failed to call so I had to go to the store to find out that one of my furniture set was already discontinued. I had to pick a different living room set and the 6 weeks turned into 8 weeks. I did get a discount but honestly was not worth the waiting time, frustration and the hassle of going back and forth with Ashley employees.
While Ashley furniture is not the best quality, they do have good looking starter furniture. I ordered a couch and have been waiting for a month for delivery. They called me the night before delivery to say they could only deliver part of tge couch. When they delivered the first part, they said the remaining pieces would be delivered a few days later once it was processed through the warehouse. I called Thursday because I had not been called with the Friday delivery time. When I called, they had no idea what I was talking about. I was transferred to the store and they said they set me up for delivery on the first available date, Saturday. It is now Friday and I yadn't been called with Saturday delivery time so I called again. Their system showed that all items had been returned and they cannot set up delivery because they don't know if I had been credited. They called the homestore and decided a mistake was made, AGAIN, and they could not set up delivery until they recreated the order. I called the homestore and I can't reach anyone because it is past office hours. No customer service after 5pm, WOW!! Unbelievable. Basically I don't know when I'll get my couch and thrre's no one whom is willing or authorized to fix this. My couch is sitting in the warehouse waiting to be delivered. Wouldn't it make sense to deliver the piece to fix the problem and fix the paperwork later. I know, MIND BLOWN!! Why is customer service so bad these days?!
Taking forever to get my furniture, they said 1 month until they get it and delivery it to my house, then i call 1 month later and they tell me to wait more (addtional 10 days) and still didn't get everything. Go to other same day delivery furniture store, i don't recommend these guys.
Excellent service! Worked with us and knew exactly what we needed!! Latianna Jones was fantastic!
Calvin was very helpful
I was helped by Matt Z. He was extremely helpful and friendly! He gave us information on different deals and he didn't try to sell us anything that we didn't want to purchase at that time. Overall it was a great experience!
Good ses thank you Bobby
My 80 something year old grandmother bought a leather chair on a Monday. Delivered on that Friday. She tries to sit in chair over weekend and is unable to do so. Goes in on Monday doesn't want money back just wants to return leather chair and get a different one. They refuse. Why can't they offer to take the chair back take a restocking fee from her and let her get another chair? Poor gal just wants a chair she can sit in. She saved and saved for a nice chair now she has a chair she can't sit in and has to save to go get herself a new chair. I told her to call me and I will take her anyway she wants for a new chair... except Ashley's. She isn't a scammer she is an old lady who just wants a place to sit comfortably.
Ashley Furniture has definitely gave me the worst experience ever. I purchased a brand new 3 piece couch set from them in January. Ever since purchased all 3 pieces squeek as if they are broken old couches. I have called multiple times and takes days to get a hold of them as after a 15 minute hold told they hang up on you asking to leave a message and no call back is ever received. A total of 3 technicians have came to my house with definitely no help. The first one told me customer care would never help me or take care of me. The second one said only one couch had a problem. The third said my couches qualified for an even exchange because they should not sound like this. I was told many times to await a manager call back never happened. I spoke to a representative and said they are awaiting manager approval for an even exchange then the returns department would reach out to arrange the exchange. I called today and was on the phone for over an hour to be told I cannot be helped and my exchange was denied. The only help I was offered to tear all my couches apart and see what is the problem, but was also told by the technician my couches would be devaluated. I do not find it fair to rip my couches apart when this was a manufacturer defect on their end. I also am working from home and have original hardwood floors and do not agree with my living room turning in to a warehouse. They should be picked up fixed and brought back or evenly exchanged. I wish I could request a refund, as they have the worst customer care out there. Personally, I am mentally drained with the wait times, different responses from each representative to end up with a no I cannot help you. At this point, I am considering filing a small court claim as noone else seems to assist. DO NOT PURCHASE AS THEY DO NOT COMPLY WITH CUSTOMER SATISFASTION.
Do not recommend buying clearance items! I bought a outdoor seating area and came out broken ! One of the legs was split and glued back together . & I was not notified it was damaged!!!!!! If I can give no stars I would !!!
Bobby helped us with our purchase. We bought a recliner,end table and a storage bench. He was very friendly and knowledgeable.
The quality of the product is good
If I could leave you 0 stars, I would. WORST CUSTOMER SERVICE EVER!!!! From the sales representative, all the way up to the manager. Do yourself a favor if you are reading this and choose another location. My fiancé and I ordered a bedroom set from this location and were told it was backlogged so we had to wait a few months to receive it. We liked the set so much we ordered it right there and then anyway or so we thought. We opened a line of credit, filled out all the paperwork for the purchase and delivery. We were happily waiting for it to arrive. Delivery day comes and no furniture. When I called the number for the delivery I was told there was no such order number, they searched again and I am told that sales rep NEVER PUT THE PAPERWORK THROUGH! Mind you, I had all the paperwork I had signed stating an order number and delivery date from the store. I called the store, explain the nature of my call and after some time on hold I was told that somehow the sales rep who had "helped" me did not get the order in. I asked why I was not notified as they had us there signing paperwork, all which I had copies of, they had 2 phone numbers, (mine and my fiancé's) and an email address to reach me at and the receptionist said he wasn't sure. I asked to speak to a manager and was told he was with a client and I was asked to give a call back number. I waited 2 hours, no call. I called again and was told the manager was at lunch, again I asked for a call back. I called a THIRD time, the guy who answered, recognized me from my initial visit, lowered his voice to tell me the MANAGER DID NOT WANT TO GET ON THE PHONE with me because they recognized that they had messed up. I couldn't not believe it. The The Manager from this store NEVER bothered to get on the phone with me to address or resolve the issue. Apparently, this is ok business practice for this location. So now here I am with an open credit line for them and no bedroom set.
Just didn't like what they had my fault
Katie was fantastic. She guided me in choosing the best furniture for my husband and I.
Anytime I go to this place I regret it, so I'm done. I'll never go back. It's like walking onto a used car lot.
We came in looking for a sofa with recliners and a love seat recliner. Quang was our sales associate (and awesome by the way!). He took us to the area where all the sofa and love seats are including the chair recliners. He showed us different sets and was really patient with us. We were there for over an hour looking at different sets. We actually looked at mattresses and he had me lay on the ones I liked to make sure they set well with us. His manager and assistant manager gave us a huge discount for buying all of the furniture and mattress. I will definitely come back here! You won't be disappointed!!
My mom needed new couches, Marissa was there and showed us a variety of couches and made sure we were happy with our decision. 100% customer service, def recommend stopping by and have her show you what they got.
I had a great buying experience, Amy was very informative, helpful and patience.
This was the best place for a deal on super sexy furniture. The sales reps are so nice and awesome!!! Thx David And Jessie!!!
Wide selection to choose from and a very nice and informed saleswoman.
We just bought new bedroom and living room furniture and we had the nicest saleswoman help us at the Trinity store in Stockton. Her name was Laura and she was so pleasant and helpful. Would definitely purchase through her again. The manager Omega that helped us as well was friendly and helpful and we had an overall positive experience. Katie and Rick.
Marissa at Trinity Pkwy in Stockton Ca is AMAZING!!!!! Her and the Manager Jesse were both very helpful and understanding! We are both beyond excited for our new purchase! Please do yourself a favor and visit the Ashley Home Furniture Store in Stockton Ca. and see Marissa!!!! You will not be disappointed!
Great people and great furniture! I will definitely return to this location.
David B. did an amazing job helping us find everything we need and more. He was patient and knowledgeable making the experience great! If you shop here ask for him!
Great selection, great pricing, but most importantly...great people. I’ve been shopping here for a number of years and am always a very happy customer. The salespeople are genuinely interested in helping you find just the right piece, not pushy at all. Will keep coming back!
Big shout out to this place. I just bought a house and I need it furniture and they were extremely helpful one person in particular. Her name is Katie. So I'm telling you right now. If you ever go there ask for Katie. She's amazing. She can get stuff done and she understands your needs. As you explain them to her. But they're just all around awesome people. I would highly recommend to anyone that wants to get furniture to go there. You would think they're super expensive due to the name, but they're really not and the warranty and quality is above and beyond anything. I've seen you could actually smell the real wood. So again highly recommended, but I would ask for Katie.
Dropped in to look around and ended up with a new living room and dining set! Mr. Thai Tran assisted me with getting the best deal possible, and ensuring quick delivery. I may go back for a bedroom set!
I called twice in a different time to check the price on the furnitures I bought in 2017. Lost a receipt. Sierra answered both times and helped me with price. Actually she printed out the receipt and emailed it to me at this time. She was very pleasant and courageous. Willing to help me. What an awesome customer service!! Thank you very much, Sierra!!!!
Excellent service..
Excellent service and. Al was great and so was victor. The store was clean and look good and had a good selection of furniture to choose from all in all it was a good place.
Good furniture at great prices. The sales staff was fantastic; very knowledgeable and courteous and didn't pressure us at all.
Very helpful Staff .. Specifically our Lady associate Tj.. very friendly & Knowledgeable in regards of product design, in comfort & quality.. Tnx Kindly!!!
Nice furniture but to expensive
My mom told me "if you don't have anything nice to say....... " let's just say, the furniture looks nice, however it never made it to my house. Ever!!!
Very nice looking furniture. Was looking for a recliner & sofa similar to a relatives recent purchase there until we found out the sofa started to sag within a year. That portion of the extended warranty isn't covered and Ashley's has NO RECORD of that $2000+ purchase
Laura was a new employee but was very friendly, helpful and informed. She helped us get an even better deal on our loveseat! Great service!
Tamara (TJ) was awesome! so helpful and nice without being pushy. she helped me find exactly what I was looking for.
(Translated by Google) They gave me another bed (Original) Me dieron otra cama
We’ve purchased many items from Ashley’s in the past. We had a salesman in Redding we loved and he’s now at this store. Jesse Ramirez is our go-to! Go to him with your furniture needs... you will not be disappointed.
I was checking prices on a few items, the staff was very helpful in every way even though they knew I was more or less window shopping. I will definitely go back.
If you want the best place to get furniture then look no further. The manager there I think his name is Jesse literally goes above and beyond to be sure you're getting the best deal and walk out happy. I highly recommend!!!
Always friendly, helpful staff! Most personable manager!
I suggested to my husband, to give this store a try. I went in and was approached by Jonathan, one of the sales professionals. We were in need of a couple of bedroom sets for our new home, Jonathan is such an awesome guy, very patient and understanding of our needs the whole time we were decision making. We are very pleased with the professional level of treatment from Jonathan, we agreed to even buy the furniture protection, because we have kids and pets. We know that it will be a good investment in the long run. Overall, the experience was excellent. I'll definitely come back to Jonathan because, he wasn't pushy and ended up understanding our budget and needs. We love the quality and affordability of our furniture. Definitely will come back. Go see Jonathan if you want someone honest and professional. Thank you Jonathan!
Service great at that location, product it is the worst. They came four different times same results damaged dinning room set, bedrooms set, missing a sofa, it's been more than 4 weeks to send a technician to fix a bedroom dresser no one showed up. Delivery times between 1:30pm and 4:30 they showed up at 6:30 with sofa back seat damaged, first time they forgot to delivery with the whole set 2nd times damaged. I will not recommend it.
Nice set up
My experience was terrible. DO MIT HO TO STOCKTON location on 8 mile road. Very high pressure and rude sales people. Especially the disrespectful mgr. If you can call him one. Price with buy now or private e goes up. No customer service. STAY AWAY!!!!!!
Yesterday was the first time I had ever been in the Stockton showroom. Not only did we receive an amazing greeting, Katie went above and beyond offering my mom a wheelchair and showing us all the recliners the store had to offer! The sales process was simple and Katie told us to call and schedule an appointment for pick up immediately due to the holiday next week. When I had trouble scheduling, I called Katie and she had the problem solved within minutes! I will definitely return to see Katie, she is awesome!
I went in the store just to take a look and right away someone offered to help me. I told him I was just taking quick look. By the end of my visit I had found something that I wanted to buy and was asking for help to complete my purchase. This review is for Jan who provided excellent customer service once we were ready to check out. She got out of her way and helped us complete the purchase. I highly recommend this store and Jan's customer service!
Great place, something for everyone's budget. And no interest financing can't be beat.
Interesting store. I wonder how they are profitable though; you would need a lot more new housing in the area to support store sales.
So glad I went in. Kim helped me and made my experience positive and seamless. Awesome service! & I got a Great piece of furniture at am affordable price.
UNIQUE SELECTIONS
(Translated by Google) Very expensive and orders do not arrive on time ... my order of tables that had even been included in my order and Edo that everything was paid cash ... shame Ashley Home Store .. (Original) Muy caro y no llegan las órdenes a tiempo...mi orden de mesas ki siquiera la habían incluido en mi orden y Edo que todo se pago cash...que pena Ashley Home Store..
Good selection.
I went about 2 weeks ago to purchase a sectional couch for my apartment, because my first set of couches did not fit due to the layout of the apartment. I went in with measurements just to make sure the salesman would help me choose the right couch and trying to avoid another waste of time and money. As I am browsing through looking at the furniture I am then greeted by Thai Tran from “Finance” and keep in mind I have not yet explored my options well. I am then pushed to settle for a couch I wasn’t sure was going to fit In my apartment entrance and I even mentioned to him about the situation with the layout we have at our apartment. I was then disregard with “our delivery team will take care of fitting the furniture through the door” as we finalize the paperwork I am then told and NOT asked IF I wanted 5 yr insurance on the furniture, and I then said “I don’t want insurance added”. I was then told very clearly “no furniture including the couch would not be sold/finance without the 5yr furniture insurance” and I actually believe it since said he took care of finance and it was one of the policies. When everything was finalized he didn’t even bothered to say goodbye or anything. I ended up getting 3 piece coffee table, 2 table lamps and a sectional couch that was not even measured and I was unsure if it was going to fit in my apartment. So 1 week and 4 days pass and I finally get my furniture and my sectional couch did NOT fit!!! I did keep the tables and lamps but I was so upset that the same thing happened and once again I was left with no couch! I am so upset with the service I was given and my 3 piece tables were not even put together well. I’m currently in the process of getting a refund and hopefully with the help of TJ I will get the right couch for my place. Word of advice DO NOT trust trust Thai Tran from Finance and make sure to ask twice with someone else. Totally regret wasting time with Thai the first time.
(Translated by Google) Very good treatment, very nice furniture. Now I am waiting for my living room and dining room that I loved and I want to see them in my house (Original) Muy buen trato, muy bonitos muebles. Ahora estoy esperando mi sala y mi comedor que me encantaron ya quiero verlos en mi casa
For starters, Their pricing is all over the board... I had made a purchase and went back a few hours later because they agreed over the phone that they would price match their online price (which was $400 cheaper). Upon arriving to the store, filled out a form and was told I would be called in 7-10 days to process the credit. Really? This should be able to be done on sight..... No call every took place, when following up gave all the information again, and still no call back. Inconsistent pricing and terrible service. Just too hard to do business with and they are not customer focused. Shop elsewhere folks.
This store not only has great, high quality furniture collections but also excellent customer service, fast delivery service. Amy is one of the best employees who went out of her way to help and make sure i find the furniture i need and wanted within my budget. She is highly knowledgeable, She did not pressure or talk me out but instead listened to me and was able to find furniture based on that and made my shopping experience fast and easy. I highly recommend Amy for anyone with furniture needs.
Place is a rip off so I went in to get a mattress only because I don’t want to buy blind and the bed comes and it’s not what I wanted so we found a matter we liked it was $1,099 but came out to $1,249 after taxes and with the Labor Day sale so a few days have passed and I get a email for the same exact mattress I just purchased is $1,099 and after the sale price it was $618 online for the Labor Day sale so why would it be more in store and cheaper online I should of automatically got the same price that it was listed for online I will not be returning.
Very pleasant and nice . Didn’t hover over me
My original review was definitely going to be a one star review I was highly disappointed about a few events that took place with my furniture delivery. After speaking with an associate named Sierra, I decided to change my opinion about the store and my experience here! Not only is she an amazing customer service representative. She also spoke to me in a highly professional manner at ALL times. Extremely helpful and extremely genuine about the concerns I was having And delivered fast options To help me resolve this issue! Thank you so much! I appreciate it.
Your employee Al has excellent customer service. I highly recommend him and the Ashley store in Trinity Park in Stockton California. Thank you. I will definitely do business here again.
Good quality furniture.
DO NOT SHOP HERE Horrible service!! And so much money we paid out, the appointment was rescheduled 2 times. The first time it was broken. The second time they told me it was damaged. What kind of service is that?! I DO NOT RECOMMEND THIS PLACE AT ALL! Horrible....
I don’t recommend anyone to buy anything from this store. The customer service is bad. The furniture quality is not good. The salesman is so bad attitude after you pay the money. They are liars.
Ashley HomeStore was ok and it has nice furniture
I brought a bed and an entertainment center here, the appointment was rescheduled 4 times first time the rail was broken seconds time head board third time then gave me the wrong head board. When I got my entertainment center the first time we didn’t get the tv stand and the door was installed the wrong way!!! Do not recommend this place at all!!!
DO NOT SHOP HERE OR ORDER DELIVERY They have changed my delivery date now for the THIRD time. I’ve called off work to be home for delivery and they have changed it at the last minute all three times. Very disappointed with the customer service
Ana was very nice explaining the product
Nice showroom and customer service is great!
Two different experiences making orders from Ashley Furniture HomeStore: In store and online… May 26, 2019, The sales rep, Erika, was extraordinary allowing me to look through sofas and table sets until I found what I like. Arranged the order and delivery date (June 9th). We communicated through writing and being patience with me being Deaf. Great job! May 27, 2019, I order 2 set of Derek Lamps from online and assured me that they will be delivered by UPS in 2 days without giving me tracking number. They never came and I got an email asking me how did I like the lamp set. I made several call attempts until I got a hold of customer service representative, was told the items arrived in Lathrop, CA which is 10 min away from my home and got tracking number to follow up with UPS. Saw my order was still in Lathrop, CA and waiting for it to go out for Delivery. Saturday, June 8th, I checked again UPS online using tracking number and learned it was arranged for return to sender. I immediately get a hold of UPS customer service and was told the label on the package was lost and suggested me to stop by one of Ashley Furniture HomeStore to have it re-send it. June 9th, In store orders arrived on time in the morning time frame after assuring procedure for delivery date through e mails and texting. I am well pleased with my orders. Later in the day, I went to Ashley Furniture HomeStore customer desk and explained about Derek Lamp set was send back to Ashley’s in Redland, CA. Sales Rep House did fabulous resolving by reordering and have it ship to my house and he would follow up with original order items in Redland, CA. UPS delivered on time and I have them all now. Thanks to both sales reps I definitely will go there again
Fozia our sales rep was amazing today since we have never bought new furniture before she was able to get us all the discounts with minimal financing and got us in an amazing mattress too. We are so excited for our new furniture to arrive our house will feel new again. Couldn’t ask for a better 4th of July sale. Special thanks to her manager too for adding some more discounts and getting us the fastest shipping. We really couldn’t be happier with our purchase and experience in their store
I am usually not a person who leaves reviews but we had the absolute WORST customer experience with Ashley. We ordered a brand new dinning set and received a damaged set what looks to be a floor model. The delivery driver was pushy and forced us to accept the delivery. Immediately after the driver left we called Ashely and notified them of the situation and their resolution was to send a repair person to fix the items. Now why on earth would we pay full price for a item and then have them repairs? I filed a dispute through my credit card company and now 2 months later I got a phone call from a customer service rep offering the same repair deal but in order to have my items repaired I would need to remove the dispute. When I told her I would not be removing the dispute her tone changed and said “we just wanted to let you know that no matter what we will be getting our money back”.
My husband and I went in with ideas of what we were looking for which were sleeper pullout sofas. The showroom is great! A great selection of styles. Had the sales rep ring us up for a sleeper sofa and continued to ask questions about the pull out. After waiting 5 weeks for a delivery the items finally come. The drivers didnt really set anything up as advertised. They delivered, put together my tables, took the trash and pushed for a signature. I had to stop them to help me move the couch around in my living room. Come to find out the items i thought i purchased was not right. The sales rep failed to order the pullout of the sofa. I went to the store and spoke with the store manager. We came to an agreement of a partial refund. It could have been done in 2 weeks but took 4 weeks to process. I think someone messed up on the processing because corporate tried telling me i was already half refunded. They put me back to the store and didn't hear back from anyone for 2 more weeks. i didnt have a bad experience but i could have definitely had a better experience. All the staff was great and didnt argue about what i did and didnt order. They definitely understood where i stood about my purchases. I would suggest Maybe followup calls to customer before delivery with a different rep, especially if the sales rep is no longer there. Almost like a check and balances. Not sure what happened in processing side. I would hope they dont do many if those. I still didnt get my throw blanket as they advertised in their packages but im not even going to bother anymore.
My wife just experienced by far the worst customer service we have ever encountered with any company. Our sofa sleeper had gram damage that happened before the couch was even delivered to the house. The movers assured her she would be able to get a tech to fix the cosmetic damage that was placed in this piece of furniture, without addressing the frame damage. When the tech came to our home he explained that Ashley does not return furniture and that she would need to call the insurance company she purchased for the furniture. They explained to her that she could not file a claim within the first year that Ashley furniture needed to take care of the claim. My wife tried calling the home store and no one answered. Online customer service said they could not help us. Cusumer affairs said they could not help us. Corporate said they could not help us and disclosed that the tech made notes the damages to the frame were customer made damages. They transferred her to a warehouse scheduler who did her best to try and help my wife with the resources she had and was unsuccessful. By far the worst experience, we paid $1000 for a broken couch that Ashley Furniture has made almost impossible to have any customer service help.
I was helped by Associate Fozia in helping me purchase a mattress I needed for replacement. I needed extra firm mattress and Fozia directed me and helped me with the purchase. She was very attentive but not aggressive like a car salesman/woman. I had a pleasant experience thanks to her help and will come back if I need anything.
My salesman Thai is very friendly.
Fozia khan was absolutely incredible. She knew everything when it came to product knowledge and how the delivery times work! Thanks you for the wonderful experience! Will definitely be back and refer all my friends and family to her!! 👌👏🏻
nice selection. terrible, truly awful customer service both times I shopped here.
Anna provided the greatest customer experience for my son who is bought his first major furniture purchase for his new apartment. Ashley Furniture has such wonderful pieces! Thank you Anna & Ashley Furniture!
Beautiful furniture if you got the $$$. No true discount prices here.
TJ is friendly, knowledge, and takes her time to explain everything. Calm and patient, not your typical pushy salesperson. She has always demonstrated superior customer. I have been her customer for almost 3 years and she continues to be nothing short of amazing.
David, my sales person was very attentive and knew about all the sales. He was very informative. 5 stars for you David. Thank you for a painless experiance. Love my bed!. I will buy there again and will ask for David. Thank you again MaggieParadiso
Erika at the Stockton home store was so sweet and helpful. This is my second purchase from this store. And their customer service is beyond amazing. Both Erika and her manager Austin worked very hard to give us the best deal. I feel the Ashley Furniture really cares about their customers and their employees. My sofa and reclining chairs are sturdy, super comfortable and look great in my livingroom. Great experience.
Walked into Ashley today to just look and get a feel for what I wanted to purchase after having reviewed a ton of different sectionals across many sites. Jessyca Vasquez was my specialist who listened to what I was looking for and directed me towards the different sectionals and gave me a breakdown of how it worked, if I liked certain pieces I was able to customize my specific sectional! She let me walk the floor without pressuring me and allowed me to make my decisions on what I was looking for and within range! She did a great job and I ended up going with an ultra plush sectional that I sank into and it was a great deal. I was also able to get my dresser that I was in need of. All while feeling no pressure. Awesome experience with Jessyca!
Al was very professional and listened to what we were looking for and then directed us to look at what furniture would fit
I went to change my sofa .Because my sofa was smelling too bad and the sections were dropping down even though it was only month I bought that .For the same reason ,I went to Ashley to talk about it .Instead of helping me out the lady sitting in the front name Fozia ,just made fun and took it as joke .I don’t think so there was any sense of making fun of us and the situation.I am sorry to say but this is really the worst service.Everyone over this place are really helpful but taking this situation for making fun or as silly is not good 😭😭😭😭😭😭
Dont explain everything to you bad customer service
Delivery department sucks.
Reasonably priced very nice staff as well bought a bedroom set!
Do Not buy from this Store!!! We purchased over 9k on furniture for our new home. We were told we were getting a great deal and some "free" items. We came home, I was very excited, and I text all my friends to inform them about this "great" deal. They asked to see what we had purchased so I went online to take some screen shots, and to my surprise Ashley's online had all the items for a much cheaper price!! In reality we were not getting anything for free, but instead over paying. I was so upset that I went into the store the next day and asked to speak to the manager. The manager then said, "our staff is not here to to do your homework, you are supposed to do your own research" I looked at my husband in disbelief! I said " your staff shook my hand and guaranteed me the best price!! So I expect that!" They ended up giving us the price that was online and it was a discount of over 1k! It took over 4 deliveries to get all of our items, due to them having to take a few back due to damages. On the last delivery our couch had small nail sticking out, at this point we were done taking days off work for another delivery. We asked that they send a technician to come and repair it over the weekend. Technician brought his 4 year old to work(my home) he explained he had no one to take care of him. Both my husband and I felt bad, but at the same time furious with just the way everything was going. When we purchased our furniture, we were talked into their finance special, where we would have no interest at all. So we went with it! Worst decision ever!!! Due to the refund they had to give us for the over charge. We were told that another account had to be opened with the correct amount of our order and close the other one. My husband's credit dropped by 40pts! We called Ashley they told us to call the bank we called the bank, and they said it was the way Ashley's created the other account, and now we had 2 accounts therefore it showed we maxed out and were over the limit. We went to Ashley's they told us they would fix it, we called them many times, but Never got fixed! We called corporate, i left a message, someone was supposed to call us back, they didnt. I called again and all I got was a gift card of $150 for a store that I never wanted to go back to! This was a year ago, why am I posting this now? Because I made the Stupid mistake of going back this year with my worthless, useless $150 giftcard! That deserves a separate 1 star review. If you want to hear lies, pay more, make alot of phone calls, take days off work, stress, headaches, then please shop at Ashley's furniture where you can get that and more!
Went to Ashley outlet warehouse had a wonderful time With Aaron. He spent so much time with us . To make sure we found the perfect set to go in our new home.
Austin was very patient and helpful he spent as much time with me as I needed to make my decision because of him I will be back
Great place shop
Delivery was trash. Prices are high and they have inconsistent deals. One day they will say they can give you 20% off but if you talk to someone else you might be able to get 50%. The first person who you see at the door will walk around watching you till you sit on a couch and give a look as if you want it, then fly in like a hawk and start explaining how good the item is. You can't just browse alone. If they deliver an item that has scratches on it you'll have to wait even longer for them to bring you a new item if they can not fix yours. Spending money on an item that you'll have to wait to get for weeks and weeks. They changed my delivery time 4 times. Went from 8 - 3 to 11 - 3 to 12- 430 then to 10am, so you'll be sitting around all day wondering when they will show up.
I will never buy anything from them again been dealing with them since Nov 2018 bought over 4000.00 worth of furniture and still dont have it all they suck
The people were helpful and very friendly
Nice store, but the salesperson follows you around like a stalker! Lol
Horrible experienc! We have had two products that we had purchased from this store and both times they took our money and never delivered the product. Once it took about 8 delivery’s to get our dining room table and each delivery the piece either wasn’t set up correctly or had scratches on the brand new product!! After the eight delivery of bad product we had to go to the warehouse and pick the table up ourselves. My advice is to never spend your money here unless you want to wait three months to get your purchase in your house scratch free!!
A+ customer service
Took a long time to get some one to help and then they were not by helpful
Allen provides great customer service at the Stockton Ashley Store.. very friendly yet professional.. he worked with us to find a great deal!
Needed a few pieces of furniture for new place. Went to Ashley in Stockton and was helped by Allen. He was quite knowledgeable on products from beds to sofas to kitchen tables. Will recommend Allen for all future needs!
I saw these couches on sale and went into the store (mid November). The salesman told me they were all sold out and weren’t going to be getting them in anymore, ever. I kept insisting and he tried showing me other, more expensive couches. Finally I showed him the online page that said they were available and in stock and he checked on the computer and said they were available. So I tried to purchase two, but not before being walked around the store to different computers because the sale wouldn’t go through. Finally the manager came out and made it happen. I was told I could pick them up in 4 days so I sold my old couches that I would be replacing. However I received a call that the couches weren’t in that day and weren’t going to come in until about a week later (after thanksgiving). When that day came I received another call that the couches were coming in in two months (January)!!! I don’t have any couches at home and family will be coming over for the holidays. Now I don’t know if there will be another shipping delay in January. This shipping delay is outrageous. I tried calling the customer service number on my reciept and was waiting for a rep. to pick up for 20 minutes but no one picked up. I googled another phone number and called again to which I encountered the same problem; no answer on a 15 minute wait so I hung up. Customer service has been nonexistent in my experience. I will not make another purchase from Ashley Furniture.
Adam was really helpful and helped me found a nice cheap couch I’m supper happy
I bought my living room and dining set here. And for the most part they were good, but then I came back to buy a bedroom set and was over charged. I had gift cards and a coupon and they said it can't be combined. After looking around he said he would use my gift cards if a did end up buying something. In the end I was charged $300 more and no mattress was included. After paying $3500 And going home I looked at my receipt and seen that they had changed the price on the set that was supposed to be $4899 to $5199. The manager got me to push the button on buying this set by saying he would give me 50% off but 50% of $4899 is not $3400. I went back for a refund but as you know they work on commission. The manager ended up making it right and now I'm satisfied. Thank you Anthony. :) .... edited 11-27-18 I would NEVER go to Ashley again. I am still waiting to have my headboard replaced. After having the dresser replaced 3 times. First the paint was messed up then the technician screwed it up more. Then it was cracked on 2 separate deliveries. I've had to change my work schedule many times just to be available and they call u the day of to tell u they changed it to earlier and won't be able to honor the time that was originally scheduled. They don't care. CHECK ALL FURNITURE CLOSELY WHEN THEY DELIVER. my headboard was cracked and they still tried to sneak it past me. BEWARE!!!!!
I received amazing customer service from Cailin! She was very helpful, friendly and knowledgeable. I would 100% recommend speaking with her about your needs.
My husband and I just relocated from LA, and we needed to buy our new furniture for our new home. As soon as we walked into Ashleys(Stockton), we were greeted by Adam, such a pleasant guy. He was accommodating and went out of his way to make us feel cared for. He also made sure we can get the best deal as possible.So, if you are looking to buy furniture stop by at Ashley's(Stockton)and don't forget to ask for Adam.
Chelsea was very attentive to my needs and had a great customer service attitude. I will be back again. 😃😃
Went into the store to look at furniture. Cailin at the front desk was very helpful in answering questions for me. Customer service was excellent. Will def go back to purchase when ready!!
Adam was very helpful and knowledgeable, reasonable and did his best to get us the best deal on the set we wanted . we highly recommend this place if your looking to get a great deal and high quality furniture. thank you Adam
Chelsea was super helpful and nice. She made my experience much easier.
I came in the other day to look for new furniture for my living room. The customer rep, Chelsea, was such a pleasure to talk to and helped me with what I needed.
Chelsea is such a great customer rate. So attentive and energetic.
Philip is a nice looking guy who sales furniture he's a honest sales men thank you also Anthony
Chelsea was a great help and was very kind during my experience at the Stockton location.
It was my first time visiting Ashley Furniture and I am so happy with the service Philip provided. He was so knowledge and such a pleasure to work with! I will definitely be back again soon!
Excellent service from Chelsea!
We actually, for once, enjoyed furniture shopping. Philip was our sales person, he was very polite and gave us great advice and plenty of space. Definitely ask for Philip for a good customer experience. The discounts we got were deep and we feel that we got a lot of furniture for our bucks.
Bought a dinning room table from stevie she's the best!!!! Thanks again Ashley furniture
Lovely clean store. The energy was great and I had a minor issue with deliver but I spoke with the customer service supervisor CJ and he fixed the issue right away. If you have any problems with anything he will definitely take care of you. AMAZING SERVICE!
If you want great customer service and amazing knowledge about all things Ashley, definitely gotta go see Stevie! No reason to go anywhere else!!
I love my sofas and thank you Stevie for helping me!!
Came in to this homestore and Stevie helped me out with an amazing dinning table. She is just Amazing at what she does
I was there in the store a few hours ago and Jakiema was an AMAZING help. She helped me price out my new living room furniture and gave me great decoration tips. She also let me know about the good deals going on of which never apply to me because of my expensive taste and love for finer things but with Jakiema’s help I was able to participate in the sale. If you’re reading this Jakiema, thank you again you are so awesome doll.
Amy helped us with choosing a dining table and couch set. She was patient and helpful with measurements and details with all of our questions. She made the process fun and easy. We will definitely be back here as we add more furniture to our new house.
I’ve had Best experience ever, Jackiema was the young lady who helped me. She was professional, friendly and knowledgeable. If you ever stop by this store, I recommend her to help you!
Jakiema was very helpful & sweet loved the store I will return thanks
Fozia made my experience at Ashley's AMAZING!!!!!!! she was thorough in knowledge of product, very friendly and down to earth, and gave me an awesome deal on my bedroom furniture. Will be visiting any time I need to add to my house. Thank You Fozia!
Fozia was very helpful when I needed to furnish my house I bought everything from her please go see her if u need anything furniture plus the store was clean and decorated beautifully thanks again fozia
Great service. Stevie helped us pick our new sofa and wasn’t to pushy about us needing to get anything extra. Will be back for more furniture soon!
I went in looking for a 14 piece Living Room Set. The sales associate Miss Stevie was Phenomenal. She also brought in her Mgr Mr Rence and their combined knowledge and Patience was Superb. I was going back and forth on color style etc and Not Once was I pressured or rushed. I will say in this time of indifference lack of customer service etc this and The 3 Wonderful Individuals who helped me actually restored my faith in Humanity and speaks Volumes about the Ashley Corporation. Thanking BOTH Stevie and Rence for a Wonderful experience and great deal. I HIGHLY RECOMMEND THE STORE and Stevie for product and People.
Great customer service. Eilene was so patient with us and helped us pick out two wonderful mattress. My kids are so excited for their new beds.
Eilene in Stockton was amazing. She was very patient with my family and I as went back and forth debating on Mattress for my children.
Customer service was top notch. Prices were pretty decent as well. I definitely got what I paid for. Sandra was very helpful and gave me the perfect bed for my needs.
Went in to Ashley without a clue of what I wanted, Jeff was absolutely amazing! He was very knowledgeable and knew my style after just a couple questions. ❤️ I will definitely be back to visit Jeff and get some much needed items! Be sure you ask for this guy because he’s amazing at taking care of his customers! Thanks again Jeff !!!
I had an amazing experience with an associate named Ilene. She was well informed with the inventory
worked with Ilene and Sammy strong and positive energy from both.. really great knowledge, sure know what they sell
This is by far one of the best furniture stores in Stockton. The customer service here is impeccable. The selection is plentiful in all departments. Best of all, I'm thankful for LeeAnne C. who helped me with my selections from start to finish. Sometimes, furniture shopping is not a fast or easy process, but thanks to LeeAnne, my shopping trip was completed in about 35 minutes. She was a no-pressure sale person and I really appreciated that.
Ilene makes shopping at Ashley’s a breeze. She’s very knowledgeable about the different pieces. I purchased a tempurpedic and it’s by far the best thing I’ve ever spent money on! Thank you Ilene for such a wonderful shopping experience!
Samina is so helpful, always a delight to work with 5/5 recommend her to help me and my family
I love everything about Ashley from the different pieces you sell to the wonderful sales crew. Ilene is one of a kind, she always rubs me the right way when I step in the store. She’s very caring and always wants the best for her customers! We need more sales personnel like her in this world!
Ashley Furniture is the only place I shop for my furniture. I always get a great deal and David is always efficient and makes sure that we are able to accommodate our schedule in the process. I love my new kitchen table!
David was our salesman and from the start to finish lead us thru the whole thing. Even with changing our mind he remained patient and the sale went great. Can’t wait to get our new furniture !
I had a great experience here. I have to say that LeeAnne was very helpful throughout the sales process. She helped me find the right pieces of furniture and make sure everything was correct before leaving. Furthermore, she even followed up after my delivery to see how everything went. I’m glad that I shopped here and will come back in the future. Thank you.
Jeff Wright is amazing. Purchased multiple items from him, and he has always taken great care of me.
I was in a few days ago to look at what kind of kitchen tables they had, and a nice gentleman, who I believed was named David had helped me out, I will definitely return to get furniture for my living room. I 100% recommend Ashley Furniture, they have great customer service and to whom trained David did an excellent job.
Went looking for a new bed with my wife and at first I thought the place was a bit too pricey , but I had spoken to a gentleman I believe his name was David about all the perks they offered there and with his knowledge about the beds and financing , I have to say I left with a good experience and a nice comfortable bed 👍
I went in just looking , and ended up leaving with and order for a new couch set ! I didn’t have much money to spend but the sales man David was soooooo helpful , so attentive , and very knowledgeable about his job. He told me about the financing and a few other options if I didn’t get approved. I left very excited and would highly Recommend the store. Such an easy stress free experience. Thank you David !!!
I bought a beautiful 5 piece table set from this store and couldn’t have been happier with it. The staff were all very warm and welcoming when I entered the store. My salesman, Sammy, was very professional, kind and patient with me as I enjoyed my time looking around for my new table. He was adamant about making sure I recieved the best deal and that I was completely satisfied with the table I chose. He was very knowledgeable about the furniture in the store which I found comforting because I asked many questions. The store overall was very clean and organized and I am confident that I will be returning to this store for future furniture purchases!
Kevin was very attentive and professional We really enjoyed our experience at Ashley We’ll be back 👌
Came to Ashley’s too look for a living room set and came across Kevin. He was very helpful with the whole process and tried to help out with the price as much as his manager allowed. He even helped load the furniture into my truck. If your looking into buying furniture I’d 100% recommend you speak with Kevin.
I went into Ashley not really looking for anything in particular, because i was planning on re-doing my family room after the new year. I left buying a living room set and dinning set , Allen was very friendly while helping me because i couldn't make my mind up i had him going back in fourth thru the store for over a hour, thanks I returned the next day to pick up my dining set only to meet Mr. Small and I thank him for all his help. Thanks to you all you have the best staff EVER!!!!!
This had to be the best furniture shopping experience we have ever had. Joan was awesome to work with and the manager Anthony was super friendly and excited to do business with us. We made the deal with them and are now proud owners of two new bedroom sets...thank you Ashley's !
My wife and I saw a couch set we wanted to check out in person, so we called the store and spoke with Sammy to confirm inventory. Later we visited him at the store to see the couch set. We were sold on a different set we saw in the store. The transaction process was a breeze. They price matched their online pricing and included the protection plan for free. We will be coming back for future purchases. Thank you to the crew and Rence, the manager.
Great selection. Staff was great. Amy c rocks
Best experience ever. Amy, the young lady who helped me , was professional, courteous, friendly and knowledgeable. I went there to buy one item, I ended up buying 2 more items. I recommend her and the store.
Updated review We recently purchase 2 beds and this time we were attended by a representative known as Sandra or Sandy. Everything was going fine until we notice that she and probably all ashley workers have a horrendous practice of adding unnecessary furniture insurance and she wont tell you about it unless you check the purchase statement, I am talking about adding $300 to $400 to your purchase bill, this person Sandra and perhaps all ashley workers at this location does not explain correctly all the charges, they dont care about the customer at all, she only cares about the sale once the sale is complete they completely stop careing about the customer We tried to contact her after the purchase was complete but she never called back after that The main purpose of this review is for new buyers, always check your purchase summary and make sure that you arent being charge for useless insurance trust me! is just a waste of money plus the innsurance company they work with GPS really really sucks!! So beware! Old review Buyers beware! Although this place offers great prices and an excellent customer service they have a huge/horrendous flaw and that is the furniture damage/protection/warranty insurance plan they offered with their products/furniture which is with a company known as GBS Enterprises located in Florida. When I first bought my livingroom set at this location I was told by the representative lluvia that this warranty was a worry free protection and that it will cover any damages to the couches or furniture pieces no matter what kind of damages or how many times I needed the service the protection company would always be willing to help me! Wroooong! That was all a LIE! A few months later after I purchased the livingroom set my one year old boy dumped soda all over the couches and I was forced to call the GBS/protection plan company just to be told by one of their representatives that they will only cover one little spot and that if the furniture had to many of them they wouldn't cover the damages, the representative even dared to told me that I had to clean the furniture myself and that I needed to send them pictures of the damages for further inspection, I ended up sending them the pictures via email but never received a reply or phone call to let me know what was the next step, shame on you Ashley Furniture store for doing bussiness with such a horrendous protection plan company like GBS Enterprises and that's the reason I am giving these 2 companies one Star! My advise next time you purchase furniture at this store or any other ashley furniture store always say NO to warranty protection plans it is all a rip off/scammed
DO NOT BUY FROM ASHLEY FURNITURE! If I could give a zero star review I would. On Saturday, February, 18, 2017, I purchased a sofa in the amount of $762.48 from Ashley Furniture HomeStore located in Stockton, CA. When I purchased this sofa the sales associate charged the purchase to my personal Visa credit card and the sofa was later delivered to my house. To state that again, I paid for the sofa in full on my own personal credit card that I have had for years through my bank. I did not open an account, I did not apply to open an account with them, nor did I finance the sofa. I have a signed credit card receipt and bank statement showing that this sofa was purchased on the 18th of February and that the charge was posted to my account on February 21st. A year and eight months later on Monday, October 22, 2018 I receive a letter from a collections agency that says I never paid Ashley for the sofa. In the course of a year and eight months I was never contacted by this store nor Ashley Furniture/Stoneledge Furniture LLC with a bill or a phone call or I could have proved to them that I paid outright for this sofa instead of being sent to a collections agency. Furthermore, in attempting to contact this store and Ashley Furniture to resolve the matter I have received no apology and was given the run-around several times either because their fax machine was down or their email server did not accept outside emails. I had to drive to the store in Modesto to have them fax my receipt and a copy of my credit card statement to the Stockton store. Today (Thursday, October 25th), I called the Stockton store to check on the status of the situation and whether the issue had been resolved by the Operations Officer to which my information was sent. I was supposed to be called back in an hour and a half, but almost three hours later I had received no return call. When I called back, I spoke to the manager Cesar and all he could say was the Operations Officer was looking into it. I told him that I wanted in writing that this manner was resolved because I had provided proof of payment and he said he could not help me and could not give me the number of the Operations Officer who is supposedly looking into this issue. Furthermore, when I said I wanted the issue resolved so that it would not screw up my credit or credit score his only response was "Well, I didn't screw up your credit." No, you didn't personally but your store might and you are the manager of the store so you need to take responsibility. An "I'm sorry this has happened to you" would have been nice to hear from ANYBODY I have dealt with at this store, but I haven't received an apology and never will. Long story short, I paid for the sofa and have proof of purchase both in the form of a receipt and in the statement from my bank showing the sofa was paid in full on the date of purchase. I'm sorry Ashley has a poor accounting system, but they need to fix this ASAP. Furthermore, the manager Cesar needs to learn some customer service skills and should apologize for his company's mistake. I have already filed a complaint with the Consumer Financial Protection Bureau, but do yourself a favor and never buy from an Ashley Furniture HomeStore or any store operated by Ashley Furniture or Stoneledge Furniture LLC.
DO NOT WASTE YOUR MONEY! I bought my daughter a full size bedroom set for 2700 i purchased first week of august i got part of my bedroom the last week of august never was i told they were only delivering part of the bedroom because the rest of the set was not in their local warehouse and had to be ordered. Ok so we got the second part of the set today (October 2)my husband had to request a day off becuase they do not accomodate to the customers schedule. Once they got to put the mirror that goes on top of the dresser the back part that holds it together is not the right piece! How does this happen!!!! Its ridicoulous i called and they said they will send a tech to look at it. I dont understand i waited two months for this and still did not get it right we looked at the back mirror and the wooden part is broken. When the two guys set it up my husband said he heard them drop something but he never thought it was the mirror. Customer service is a joke they never call you back they just keep transfering you to different warehouses. Dont waste your time first and last time i purchase from Ashley definitely not worth and i never usually leave reviews but this really pissed me off. I am still waiting for Jamie and Britney to call me back 0 stars to the entire company. No tech has showed up to fix this.
Rence, Stockton sales manager is the BEST! He treated us like family, and he was able to work well with in our budget. Our furnitures (bedroom set and sofa-loveseat set) came as promised, two weeks delivery. Items were assembled at our property and everything looks great. We will be back for more furniture to complete our new home.
Love the managers Anthony and Rence. Help me make my decision and get the house I wanted.
Christopher Shortt was so helpful he answered all are questions because of this we bought a full bedroom set. .
Christopher shortt was amazing didn’t give the pressured sales pitch. We ended up buying a whole bedroom set as we planned when we came in 🤗 happy happy customers will be coming back for our couches and living room set.
Great selection.
The sales person was nice but the service after the sale is non-existent. My wife mentioned that the recliner was clicking when she took delivery. The delivery person said it was normal. Within a week the recliner mechanism is hitting metal on metal and catching. I called for a service appointment and scheduled it for my day off. No call and no showed. I tried calling service, indefinite hold. Ugh, should have gone to Lazy Boy. Update: Ashley came out to repair the recliner but made it worse, now the mechanism won't close at all. They scheduled to replace the recliner but another no show when they called the day of the delivery and said they were out of stock. I called the store who said there is one in stock after all. I get the impression none of the employees in service or delivery care about customer service. Very frustrating.
In Store: I wish I could give Negative stars. The purchase experience is of course fabulous - because they want your money. Anything after that is a nightmare. BEWARE OF SAM AND ANTHONY. They are dishonest and will treat you like the dirt on the bottom of their shoes after they have your money. Delivery: I was home alone when the delivery drivers came. They cursed at me and caused me to be fearful. Make sure someone is with you. Customer Service: We ordered our items on July 7th, and it is now August 16th and we still do not have them all. Things were built incorrectly and some items are just not being delivered. If you have any problems, the corporate office lies and says they will help but won't call you back. Everyone I have talked to has had a bad experience with Ashley's Furniture, and I do not have any idea how they pulled off positive ratings online. Save yourself and go elsewhere. Please.
I have enjoyed every experience I have ever had when shopping at the Ashley Furniture Home Store in Trinity Parkway. The sales people are not pushy at all, nor to they follow you throughout the store. Most recently I had the pleasure of working with Ilene. She was amazing! Very knowledgeable and made me feel comfortable reviewing all my purchases without pressuring me into anything more. Thanks, Ilene!
I don't know. I wasn't in the store. Walked by it. Ask someone that has been inside! The star is more than twice what it should be.
If you dont buy, they don't want to talk to you....lol. I need furniture right away. Not a few weeks later. This is not custom furniture. If I was going to wait. I go to my usual furniture store.
Maria was the best...Go there for all of your furniture needs!!!
Amy is amazing! She really listened to our needs and helped guide us to find our perfect bedroom & mattress set. Very friendly staff, will be coming back in the future.
Anthony was very helpful. I had a great experience shopping here at Ashley furniture. Will definitely recommend this store to family and friends!
This store in Stockton has a great customer care and service. One of their sales associate was with me all through the my furniture selection. They had good recommendations too for my choices and suggested the best product available.
Great prices and sales person, Allen was very helpful
Great deals on great furniture. Sandra left us alone to shop and was readily available to ask any questions we had. Great selection.
Went looking for a bookcase, but three attempts it was either damaged or the wrong bookcase. I could not fine any store manager at the Stockton store who would resolve this issue to my satisfaction, soIfinally had to resort to-disputing the charge on my credit mars.
David was a joy. He was knowledgeable, friendly and unobtrusive. He was there when we had questions and let us shop. If you stop into Ashley (beautiful store) ask for David, one of the best shopping experiences I have had in quite awhile. Joe
My wife and I came to Ashley furnature in Stockton the other day to look around. We were greeted by a young lady who's name is is Amy. We decided to look at bedroom living room and a TempurPedic mattress which I've been hearing a lot about. My wife let Amy know that we were on a certain budget but we wanted to get new furniture for our home. Amy was very professional and very patient and very knowledgeable with the product. My wife walked out of there very happy and glad that we went to Ashley Furniture in Stockton. If I could give Amy six stars I would. When you decide to go to Ashley Furniture ask for Amy outstanding I will be referring her to all my friends and family.
I was really happy with the service that was provided by the sales representative Joan. I could not find what I was looking for but she helped me find it online and with a better price.
Sandie is really good. She hasn’t been in Ashley long but she works hard and very informational. Look for her if you need anything.
Sammy was very helpful and made sure we go what we wanted. We will for sure come back.
Had a great experience and Sammy was really helpful and generous at all times. Really helped us look for what we were looking for and explained to us everuthing in a professional manner.
Well this was my first time at ashley i was unsecure about what furniture shall i get? Then i went to ashley and i was able to find the best and affordable with my budget! Perfect service and great choises, clean store and very helpful associates. Wonderful manager....
This was my second time going to Ashley’s and last time we had a bit of a hick up on the delivery aspect of things but Sales managerJordan and store manager Anthony were great help and made sure I got my things as soon as possible. This time around I worked with Lourdes and she was very helpful and gave me a great experience.
We were looking for new furniture for our living room and bedroom and was pleasantly greeted by Duane. We weren't sure what we wanted so Duane let us do our thang. He never once bugged us or pressured us into buying anything we didn't want. After spending probably a good 3 hours in the store we left with a bedroom set, living room set and a monthly payment we so can work with. He was so easy to talk to and all around a cool dude. If anyone needs anything from Ashelys furniture please make sure you go see Duane. He won't disappoint and he keeps his word. Thank you Duane.
Awesome place to shop for furniture everyone so very polite and helpful
I WILL NEVER AGAIN BUY FURNITURE FROM ASHLEY'S again! "Ashley furniture quality is not so good quality after all!
Just went in to look
No pressure to purchase, salesperson Jon was knowledgeable, friendly and professional.
The customer service was amazing! They helped me out and took there time answering all my questions. Plus I was able to pick up my furniture the same day! Thank you yesenia and Jeff for making my experience a breeze! I definitely would recommend this store!
Jon was a very professional and honest salesman. next time I go I will be asking for Jon.
Very professional customer service; helpful, non-pushy sales representatives to answer all questions. Highly recommend.
Jon helped my boyfriend and I a lot once we get our house keys we will be back to see him great customer service and
We purchased a chair from this location and had this chair for less than two weeks and the threading began unraveling. The chair began sinking in the center just days after it was purchased. Ashley Furniture refuses to do returns or exchanges for ANY REASON, including defective merchandise. We have made several phone calls, sent a text message, sent two emails, and even made attempts to contact Ashley Furniture via social media. We are extremely dissatisfied with the product and the customer service we have received. We have never done business with a company that is so unprofessional and that treats their customers so poorly.
Walked in to look at couch and chair and a half options... an hour or so later left with new replacements for our current living room furniture! We weren't set on buying right away but we were greeted by a witty man named Jon and he made the experience casual and fun! Can't wait to receive our comfy new additions!!
Store was clean and set up well. Plenty to chose from. Staff was friendly with out being to pushy.
Bought a lot of stuff for my house. Amazing selection but salesmen are pushy but do give good discounts
Rence Moore was very nice and very helpful
Jon was very helpful without being intrusive.
Devin is an awesome sales associate. He helped us find a new bedroom set at an amazing price. We didn’t feel talked into it or pressured, he gave us space and was ready for us when we were ready. Thank you Devin and Ashley Furniture!
Rence Moore helped make my selection of new furnishings a breeze. He was very personable, and knowledgeable about the products I chose to select, and the end result was phenomenal!!! He cared more about me, the customer, than just another sell. Thank You Mr. Moore for your First Class customer service. I can hardly wait for my furniture to arrive. You sir, have earned a lifetime of referrals. I’ll be back soon.
Our salesperson Cleidy was very pleasant and knowledgeable about the furniture. The sales manager Jordan was also very helpful. Will recommend this store and the salespeople to everyone.
Completely overpriced, just go here to see if you see something you like, then have any other furniture place order it for you, guarantee you will save at least 1k.
Devin was polite, professional and knew his product very well. He answered all our questions and went above and in helping us see the finished project.
Rence, gave my wife and I great customer service.Very friendly and helpful.Was understanding and patient and made sure we were happy with our purchase.
Great customer experience at Ashely Homestore in Stockton with TJ. She not only was helpful and easy to work with, but she helped get us the best deal possible and made the shopping experience fun. Can’t wait to see our house become a home with all of the beautiful furniture we purchased!
Our experience shopping and purchasing our selection at Ashley's furniture was a positive and satisfying experience. We are very grateful we has such a patient and knowledgeable sales representatives who worked hard to get us the best cost for the items we purchased.
I found the recliner I was looking for at a good price. The salesman, Jon, was very nice to deal with. He was pleasant, friendly and helpful. We’ve bought furniture at your store before and I’m sure we will again.
She was fantastic. She greeted us at the door.
Jon was a wonderful salesman. He was very helpful and gave you your space as well. No pressure which we appreciated. Got a great deal on a 14 piece set. I would highly recommend Ashley.
Jon was fantastic! Store has lots of options and great prices.
I want to thank Devon and store manager Saan for the amazing help. They have excellent customer service. I was amazed with their help. My wife and I walked out happy.They made sure we left the store satisfied We got a Tempa Mattress. Yall need to stop by and feel the experience. I recommend. Once again thabks guys
Great sales representative. Assisted me with the best manager deal ever. She was the greatest
I was just at this store and it looks so nice, as soon as I went in I spoke to a man named Rence, he was great I told him my wants in a table and he directed me to the perfect one I love my new table!!! Thanks
Jeff was great!
Came in to purchase a couch set and the customer service was excellent!! Devin was our sales associate and he made sure we received the best price possible. He even moved coffee tables around for me to see which one I liked. We would definitely recommend Ashley furniture.
Very helpful and polite
Very knowledgeable and easy to work with
It's very nice and clean, great atmosphere, great deals, and the staff was very welcoming. I would definitely be back and recommend this store. Thank you for the great service.
Great customer service... very neat and clean store
The staff was very approachable and knowledgeable when it came to the products of there furniture. They were also very friendly and I must say the store looked good.
SAAN IS THE BEST!!
Very clean and nicely laid out with great organization as well as great customer service.
Duane, is an awesome sales person, it was very pleasant working with him. He is knowledgeable and very informative. We didn’t feel any pressure while working with home. We are going to recommend him to our friends and family. He definitely gets 5 stars from us!!!
I had a great experience here. Cleidy was a wonderful sales associate. She full answered all of my questions with no BS, and any questions she couldn’t answer on the spot she researched and got back to me the next day.
Had a great experience and Pita really helped us out to find what we wanted. Highly recommended!
Angelica was very knowledgeable and helpful. Pita was very nice and helpful.:)
Great selection, and excellent service from Angelique!
From my family and I we're very happy and satisfied with Ashley furniture.
Our salesperson was very friendly and helpful, the manager was extremely knowledgeable, and I got a great deal that I was happy with. I will definitely be back when I’m ready to buy my next piece of furniture.
Samuel Salas and his manager Jordan made it happen today! Got just what I came for and they worked their magic to make it possible. Thanks again guys! See you for our next furniture purchase soon!
Pita is the best sales person on earth. Great service. Love her
I had the best experience here. Rence was great, we got to the store and he gave us the option to have him help us out, or to look on our own and check back in with us. No pressure!! He periodically popped over to us to see if we needed any help and when we had made our decision he was right there ready to assist us. There were a few hiccups but because of the service we received they were all overcome. We checked out every furniture place you can think of, but decided not to buy, until we went to Ashley. If you want to be treated with respect and value, I recommend getting your furniture for the STOCKTON Ashley sore. Thank you for such great service!!
great service!!! Jon answered all questions and went out of his way to make sure we got the best deal!
Went in to The Ashley Home store in Stockton today to sit on some couches. We moved into a new apt and our couch wouldn’t fit through the door. We were instantly greeted by Pita, who was very warm and friendly. We expressed to her that we wanted to browse around before discussing anything further. She was understanding and checked in with us often to see if we had any questions. She was in no way pushy and made us feel very welcome. When we finally made a decision she was nearby to answer any questions that we had. We got a great deal on a living room set, and couldn’t be happier with our experience! Can’t wait for it to be delivered. Thanks Pita!
Insanely disappointed with our service here. After what seemed like a pleasant transaction in the store, we purchased a coffee table and set up for a pick up a few days later. Turns out the manager lied to us about it being in stock so that we would purchase it that night, when we called to pick up the warehouse said they wouldn't even see it for another week. When we called the store to speak to the manager, he never bothered to call us back and when we finally went to pick up the table when it had arrived, we had to wait an hour past our "appointment" to receive it. Really a bummer to have such terrible customer service after already making the sale. We won't be back.
Jon Goudreau was a great help
I purchased a full panel bed and night stand for my five year old son November 24th 2017. It's is December 8th 2017 and my son bed still has not been delivered. My child has been sleeping on a hard floor for two weeks because of this company's mistakes. I will never ever do business with Ashley's furniture or recommend anyone to shop here. They're all about money and once they get it, they don't care about their customers anymore. Sincerely Cymwana Levy.
Salesman John was very helpful and fast! We didn't have to wait forever to get the info we needed.
Angelic was very helpful and knowledgeable. She has very good people skills and is bubbly and positive.
Samuel was very helpful. He took his time with us and explained everything on the protection plan.
My wife and I came into the store and everyone was extremely friendly! Couldn't have asked for a better experience. I wouldn't take my business anywhere besides Ashley.
Awesome store, friendly people! I'll definitely be coming back to buy from my sales associate. Thank you for a great experience!
It's a great place to find furniture of good quality. We worked with Rence and he was very nice and gave us lots of space to look around and talk.
Lots of beautiful furniture and friendly staff! I love my bedroom set and tempur-pedic, can’t wait to purchase my sectional next :)
Very nice sales person Beth G. Took her time with us, answered all of our questions. Went out of her way to help. Manager of store I think his name is Jordan very helpful also but Beth was the star with helping us purchase a bed.
Me and my husband came in to look for new living room furniture and we had no luck!! But even though we did not find what we were looking for, Jon our sales person was helpful and very accommodating!!! We took his business card and we will be looking for Jon next time we come in!!! Love great customer service!!!
The store was beautiful! Great customer services from JD and Jordan!!!
Went to Ashley’s today in Stockton with my mom and seevice was great!! Angelique M. was fabulous and gave us a wonderful expience!! Thank you, Annabelle and Gloria
Pita did a wonderful job and her team. I walked out with reasonable price for good quality furniture. I love this store and have a vision for my home. Thanks pita for helping me so much and being flexible with us. Please ask for pita
The best experience with Mrs.Pita at Ashley fruntire. She has a lot of knowledge on picking out the right piece of fruntire. Thank you
When I walked into Ashley's, I never expected to find a sales person like TJ. What a Godsend! She is truly special. She has the patience of a saint & the love of an angel. Her goal is to make sure her customers are happy vs just a quick sale. If u want to just browse or buy with NO pressure, go see TJ! U will love her! (Jordan the manager is also great & personable :) )
Got what we wanted for a great price
Very helpful employees! Great prices! Can't wait to get our new furniture
I was at Ashley Home Furniture store very late today after a long day of work. My children and I were greeted by Beth and she was very polite and friendly. She showed us several different couches and all around the store, she was very patient and we ended buying the type of couch I wanted. The manager Jordan was also very nice and helpful. I will definitely make future purchases here.
Great experience shopping here. Jon helped us out and he was great! He asked if he could check in on us every 10 minutes and then he let us walk around. I liked that - better then salespeople giving you no choice and following you through the store. He was very knowledgeable and answered all our questions - no crazy sales pressure, just super helpful! The furniture looked good and the store was very clean. I'd recommend shopping here.
Angelic hooked it up she's the best !! Go ask for her!!!!!
Loved the service! Angelique is so helpful and very insightful.
(Translated by Google) All beautiful I am happy with my dining room and my new room (Original) Hermozo todo yo feliz con mi comedor y mi nueva sala
Today we're at Ashley's store at Stockton, my wife and I have s real good deals from Devin Aaron and Saan, at first we were kind of worry about the prices but Devin and Aaron gave us some real good help with finding us some good deal. We were real happy with their service, thank you guys!
Came in to see if they were able to price match with their online prices and J. Flores was able to help me! She went all the details and and was also able to show me what the sectional would look like by comparing it with ones they have on the floor. She was so enthusiastic and ready to answer all my questions. Everyone in there was very helpful.
Great experience. Customer service by Angelique and Jon was fantastic. Answered all of our questions and gave us a great deal on a livin room set. Would definitely buy here again
Love this location! The store has beautiful pieces for excellent prices! Jon was amazing providing us with information on sectionals and warranty guarantee benefits. He helped us find the perfect sofa!
Great experience with Ashley, not only great furniture but also excellent customer service. The store manager Jordan and Moises were very accommodating and friendly and most of all patient, would definitely recommend to anyone looking for quality furniture
The store was very attractive & Jon greeted us as we entered & told us about the sale & showed us to the bar stools , which is what we were here for. He was very helpful ,measured the height for us, and answered all our questions. The quality of the furniture looked great and we found what we needed. Ashley's is a very nice addition to the 8 mile road shopping center.
I was undecisive going into the Stockton showroom. I received friendly, yet not oversolicitous help from Manny. When I finally narrowed my choices on my second visit, another salesperson assisted me and she was extremely helpful. By my third visit, I couldn't walk away from such a great deal. Jon was also extremely helpful, and I only felt like he was there to assist me in anyway I needed to help me make my choice. He also assured me that if there were any problems with delivery, I could still contact him directly for further assistance. Mine was an easy experience. I have not yet received delivery of the furniture set I've chosen. I will update my review as I proceed.
Great service. First time at this store and walked out with a sofa set and bedroom set. Cleidy helped us the purchase and she was awesome. I love this place. Everything is so beautiful. All salespeople there are very welcoming and helpful.
I will never shop at Ashley's furniture again . The service was horrible . They kept on changing my delivery date and blamed the warehouse . When we called the warehouse , they never had the furniture , and didn't know when it would come in . I couldn't get anyone to call me back either . I finally got my furniture after 5 changed dates and even then they left some furnitire out and had to make another delivery date . I was going crazy !!!
My wife Sherry and I had a great experience at Ashley Furniture in Stockton. We got the furnishings we wanted for a great price. Our sales rep Devin was amazing and so was the management team.
Jon, the mattress specialist was great, but disappointed I couldn't find the mattress as advertised. Will try again later.
Our sales person John in the Stockton store has been amazing. My husband and I are very pleased with the service we received and look forward to our furniture arriving soon!
My first time going to Ashly Furniture, the minute we walked in the beautiful lady at the door Cleidy gave us a big warm welcome to the store. The store is very well managed and very clean. We bought end tables and lamps, very reasonable price for good quality. Highly recommended.
Great customer service, Rence and Jordan the manager made sure I was able to get what I want. Easy financing. Also I should be getting my furniture with in a week!
Quality products and good service. Simple concept but it seems lost to many. Not here though.
Had a great experience at Ashley's furniture. Great 15 piece deals for living room sets & excellent quality. If you need furniture ask for Joe. He really takes care of his customers and gets you the best deals possible. Highly recommended!
I had the pleasure of working with Rence Moore and Saan today... I couldn't be more pleased with the time they took to answer my millions of questions as well as meet my expectations on ordering what I originally thought I wanted and more! I had some not so pleasant over the phone discussions with another store and am so happy I called this store (Stockton, CA) they fulfilled their promises and saved me some money! I will definitely be coming back to this store and be referring my friends
Maria was extremely helpful and knowledgeable. Unlike many other furniture stores I have visited recently it was very nice to be able to pick furniture based on my taste and purchase furniture I liked rather than stress about price or being pushed into a purchase I was not sure about. Because of this we were able to finish furnishing our house and will definitely be returning as lifelong customers
Arthur and Soon were very helpful. Great customer service as soon as we stepped in the door. I definitely would recommend them to my family and friends.
My family n I were at Ashley furniture store and Arthur and Soon was very polite and helpful. They were able to help us find what we needed. I will recommend this place to my friends and family.
My wife and I recently purchased a bedroom set from the Stockton store and was very satisfied. The service was great and the furniture was even better we're not shopping for our next purchase which is a dining room set. Can't wait to get it. John the the salesman was knowledgeable and friendly. I would recommend Ashley and Stockton to anyone and have to my family and friends. Thanks again for being the first class furniture store.
Rence Moore helped my parents today with their new living room furniture! He was super helpful and treated them so wonderfully! He even gave my mom a gift card for her birthday today!!! If you go to Ashley Furniture in Stockton - make sure to Ask for Rence!
Very helpful staff! Great deals! Reliable furniture! I will continue to buy all my furniture here!
Excellent customer service which is hard to find in stores these days! Lluvia and Saan were very helpful and friendly. I was greeted right when I got in the store and I never felt pressured to buy anything. I found a great deal which surprised me because alot of items are expensive. Still waiting for my order to arrive, but I already know it is a quality product. Will definitely be back.
Professional and very helpful, great attitude, wife was very happy with the items purchased, most certainly recommend that my family and friends ask for Devin, such a great young man to talk to and conduct business with.
Rence, made all the difference, no pressuring us to buy anything. Instead he gave us all the options we needed to purchase the furniture we wanted for our home and that was great thank you. We will be back 😊 Like I said we will be back,and we came back three months later and purchased a cool recliner end table very nice and a great lamp. Ashley home store gave us a great deal. Beth was our sales person and she was fantastic and very professional thank you beth.😊
Great selection of furniture. Beth, the lady who helped us, was very friendly and helpful.
Ashley Homestore Stockton is a a great place to find home furnishings! We were looking for a new sofa and end tables and found the perfect match for our home. Our shopping experience was made easier by the friendly and knowledgeable staff, primary our sales associate Maria! Thanks for making furniture shopping experience easy! -SPlatt
On Sunday me and my family visited Ashley home store in Stockton it was our first time there and we were warmly greeted by gentleman named Sammy. He was so kind and asking all the right questions on what style what color what sizes we were looking for. We never felt that we were being hovered by him he would come check on us occasionally to see our progress and deciding. He encouraged us to mix-and-match with any style of Decour to make our final decision. Sammy should be recognized by his peers and his management team for being an amazing salesman. We have definitely made the decision to come back for our future purchases. Thank you for an amazing experience. Nikole, Armando & David Torres
Buying furniture can be a time consuming difficult process. After all you're going to have this stuff in your house for several years. Aside from that finding a salesperson to give you an honest deal is even more difficult. Fortunately, I found an honest helper at Ashley. Saan and his team, Claily & Devin (I use this term because they don't SELL you furniture. They help you find what's best for you), helped me pick out an amazing set of furniture at an even more Amazing price. I'd recommend them to anyone looking for a zero pressure furniture buying experience.
We stopped in just to browse as we had been in the market for a new sectional. Our saleswoman Beth Galang was very helpful, listening to our needs and showing us items that may fit our needs. We were unable to complete our purchase on the first visit because of a previous commitment. But Beth called us back the next morning as we were on our way in to the store and had the answers to our questions by the time we arrived from Manteca. She was patient and always quick to point us in the right direction when we inquired about a specific product. This store was much more affordable than we thought and had a great selection of furniture. We ended up buying more than a sectional because of the great prices and look forward to doing business with them in the future! If you are looking for great prices with helpful sales people go to Ashley Homestore and ask for Beth!!
Ask for Maria! There was no pressure whatsoever. Maria was super friendly, knowledgeable, and professional. Maria was very deligent in getting us the best price for our living room furniture and some extras 😉. And she did. And, after my furniture was delivered she personally called to ask how the delivery went and if I was happy with my purchase. I'm very satisfied! Thanks Maria.
Sammy took his time and showed me all the different options on the floor as well as what was in the catalog. Great attention to detail and very professional. Great looking furniture, found exactly what I was looking for!
They took their time and patience with us as first time Ashley Homestore customers. They did a great job in taking care of us making sure everything was settled. Thank you Jon and the manager for accommodating us!
We came in this evening and we're greeted by the most friendly, bubbly person named Cleidy. She greeted us with such professionalism and friendliness. She was extremely knowledgeable of the products and gave us our space to decide. We ended up buying an awesome recliner! Thank u again!
Can't say enough about Stacy. She was great help!
Very unprofessional and dishonest. The bed frame was scheduled to be delivered last Thursday. They came but said the drawers were not there yet and they were not able to assemble it. They rescheduled the delivery and came the next Tuesday, but this time a small part was missing (a nut). They could not find it and asked us to wait until 5pm. We waited until 9pm and no one showed up. The warehouse said they could not reach the driver but said the driver was coming. We have not moved in yet and have to drive an hour to our new home to wait for them - and for nothing. Made a few calls this morning. They said they would follow up and call back, but we never heard from them. Someone rescheduled a delivery for today, but they said they could not find our record now. The hotline found ours though but the people never came... We have a 3 weeks old at home and this whole delivery thing becomes a burden for us... Called the company again and they said they needed to order the nut. Should we trust them? They said their people were coming to help with the assembly. So we asked about return, and they said they needed to contact another department and said they would call back, which they never did. We called the returns department, and they said they needed to get approval from the delivery department. Remember- the delivery department said they had to contact the returns department but they did not call us back? Very disappointing + stressful + exhausting + frustrating experience!
We ordered bed set and it's been delayed for 2 weeks delivery. On the first date of delivery, it was a wrong size of head board on the set so they cannot assemble it. On the 2nd delivery date after a week, that missing part was broken as they opened the box. We had to wait almost 2 and half weeks before they completed the whole set. Too much hassles. No bueno. I will never buy anything in this store again. I will never recommend this to any friends and aquaintances I knew. We were very disappointed for the expected dates to complete.
Both the Sales Associate and the Manager were very helpful and awesome. I appreciate the time that was taken to help me choose the right bed for right now. I always appreciate great customer service.
The sale associate and store manager were extremely helpful with my needs for my home furniture .They both make you feel welcome .And They both treated me with respect. I'm definitely coming back for my future furniture needs.
I went into Ashley HomeStore just to look around and didn't realize how big of a showroom it was. I was amazed by all the furniture and the quality of it was very nice. I was helped by Jairo who was very helpful and helping me select the right furniture for my new home. After about two hours of looking around I selected a bedroom set and a living room set. I will be purchasing more furniture in the near future because of the customer service that I was given was very outstanding.
(Translated by Google) Very good attention and kindness that they gave me and my wife thank you I love (Original) Muy Buena atencion y amabididad que nos dieron a mi y mi esposa gracias me encanto
I have purchased furniture from Ashley several different times & have always had nothing but the best experience.
Great sales staff. I would definitely recommend this store to friends.
Find the right salesperson and they absolutely rock!!! Thank you for taking such great care of us 👍
The staff was very friendly and helpful.
Great... sales associate was helpful, patient and not pushy at all. Met our expectations.
Liked the salesperson, Beth. Did not like the fact that the furniture we wanted was listed by Ashley online for a few hundred dollars less. But, couldn't order the furniture online. Was required to go to the store to purchase the furniture and pay a lot more.
This place has great deals. And great service people, Gerri definitely took excellent care of me and my wife. We walked in just to look at the big selection of furniture they have, and we left with a new living room set... got an awesome deal on it too ... We will surely be back for more things in the future.....
I had done my research online at Ashley Home Store and knew what style of bed I wanted. Once in the store everyone was very friendly and allowed me to look around first, then I asked about the styles I liked. They showed me and allowed me to ask questions about the beds. Since the bed I picked out was on sale on their website, but not in the store they price matched it for me. Excellent service.
First of all I think this is a program that is set up for defeat for individuals and families who does not have good credit. You pay three times the amount of the furniture that is cheap and falls apart before you finish paying for it your taxed multiple times that does not make sense. And another thing I had to wait for hours to get information on the program when I called. I cancelled before my delivery date because my sister who has good credit brought furniture from there for over 4000.00 within a year the leather start pealing had insurance and they stated that it was wear and tear. You guys are famous for the sale of the insurance but when it comes down to using it it's a No Go!! As I patiently wait on my delivery charge of 214.00 which Alonzo stated he took care of but flat out lied I called back and a young lady took the time to get my refund started that Alonzo lied about he had done. She emailed me a receipt of the transaction after I had waited theee weeks to get processed. I am still waiting on my delivery refund which I hope comes😡😡😡😡 I'm totally speaking to the BBB about this company because it is a total ripoff for the consumer!!!! PLEASE DO NOT PATRONIZE ASHLEY FURNITURE POOR CUSTOMER SERVICE CHEAP FURNITURE THEY SALE FOR HIGH END NOT SO !!!😡😡😡😡😡😡😡😡😡😡
Jesus is the guy to see at the Ashley store in Trinity Parkway in Stockton. VERY patient in helping my 85 year old mom buy her 1st Termperpedic. VERY knowledgable. Really helped to get her what she wanted in her budget range. I will probably go back to him next week and get the 'bottom lift' for the temperpedic I have had for 10 years.
The sales person was very helpfull and stayed with us until the deal was over. I got what I wanted. Manny the salesman was really nice.
Great deal here. Everyone was helpful. Picked up two chairs for a very reasonable price.
TJ was fantastic. We were shopping for bedroom set and sofas so it took a while. We had to sit on them all to get just the right ones. TJ was patient and helpful and got us a fantastic price. Thanks TJ
Worked with Jesus to find our perfect couch! Absolutely love it and was very impressed with the professional service!
My husband and I went in to shop for a couch or sectional. Jacy greeted us and provided us with excellent service, even when we wandered into beds. Very personable and willing to help. Ended up purchasing a sectional perfectly in our price point and style. We're so happy we decided to pop into this store today.
Excellent customer service! Rence was great, he helped us find pieces that fit our budget! We purchased bedroom furniture. Will definitely visit again soon! 😊
Excellent customer service, would definitely buy from them again!
We had an amazing experience. The moment we stepped through the door we were warmly greeted by Maria, who was our sales associate through out the experience. She was amazing, making our experience stress free and enjoyable. We will be coming back to this Ashely Furniture for everything, just so that we can see her.
Vanessa (sales) and Jordan (manager) were very helpful. Everything was explained thoroughly. They both were very friendly and helped us find what we were looking for. Ashley Furniture has great financing options. We were there with our 4 children and they didnt mind one but that the kids were a little rowdy. Overall a great experience.
Very friendly, relaxed and proffessional atmosphere. Have returned for additional purchases.
Wonderful experience manager and sales person did everything possible to make sure we left satisfied! will be purchasing all my furniture here from now on!
Ashley was amazing. She gave us all the different options and was just a wonderful person to deal with. We will be deal with only her when we come in for our bedroom set. Thank you
Manny gave us a great shopping experience. He was helpful and available without being constantly hovering. We had questions and requests that he answered promptly and professionally. The store was clean and did not feel crowded. A Joy to work with.Manny.
Good experience, was greeted by Michael as I entered and he was prepared and able to answer my questions. Finally agreed on a patio set of good quality and decent price. My experience was great as it was my first time in an Ashley store. Impressed with the quality.
Jesus was extremely helpful and patient with my son and I. He took the time to make sure I was getting what I wanted and got me a great price on everything. I would definitely recommend him and the Stockton location to anyone shopping for furniture!
Salesperson was exceptional and worked hard to get the items we wanted.
Excellent service and very courteous.
Great customer service. The person who greated us when we walked in was very friendly. His name is Jake he helped show us around the store and how to read the sales they have going on.
Vanessa is awesome!! Very helpful and worked with me to get the deal I needed!!
I was instantly greeted by a sales associate who was helpful but not pushy giving me the time to browse.
Quick and easy. Was helped by Jesus and he was awesome they matched competitive prices and estimated delivery date is so quick.
I enjoyed shopping here . Maria is so nice and everyone is friendly . I love Maria she's very informative and very helpful . Super awesome and I will definitely coming back for more
Came in with my fiance' to pick out a living room set and a dining room set today and was assisted by a very nice salesman named Rence. He was very knowledgeable, patient and I liked that he gave us space and didn't pressure us into buying or looking at things we weren't interested in. Rence matched the dining room online price that was listed which saved us $120!! He also showed us different assessories that we could choose from and I really loved the selection that they offered. We had a great experience and plan on returning to purchase an outdoor patio set in the near future. Thanks Rence and Ashley Furniture!!
Went to look for a new sofa and loveseat and Chris was really helpful at the Ashley HomeStore in Stockton, CA.
Maria was great the whole time. She was very patient, helpful and answered all my questions. I will definitely come back and see her!
Great experience at Ashley furniture. Maria, who helped us, was very informative, and you can tell that she genuinely loves her job and wants to help you find the perfect item for your home. Thank you!
Manny was very efficient and very courteous!!! He took his time to show me all the furniture and made sure to find what I needed and wanted. Would definitely suggest to others!
Great place to buy!!!
We give 5 stars for our salesperson Jesus our experience with him was great. He is very resourceful and helped get us a great deal.
I just bought the Arminio sectional which is the Most comfortable sofa ever! I am a repeat customer of Ashley furniture and I have always been satisfied with their products. Manny was my sales associate and he was amazing! He met me and husband's expectations and needs. Once again, Ashley continues to keep us satisfied!
Great service no pressure nice place
Finally today I got the last piece of the furniture I purchased after 3 weeks and 4 different waist of time days. Jesus was our salesman he was great the only thing is he didn't order the correct parts, he missed the most important part. The 1st time the delivery guys didn't even show up! The 2nd time they where very late and didn't have the side rails for my bed frame. The 3rd time they where a little late but had the wrong bed size rails. So they took the bed frame and back board but left everything else. I was told to get a $100 gift card which haven't received it from a week ago...then today they have more problems with the bed frame but some how pulled it off. It was a ridiculous experience for a costumer who has furniture his whole home with Ashley. Smh!
Salesperson was great, no pressure. Got good prices. Everything went seamlessly, from the sale to the delivery.
So happy with my furniture and the customer service was amazing !!! Highly recommend going there
Jesus was extremely knowledgeable and helpful. I was able to find exactly what I wanted and they were able to arrange delivery within just a few days. Low hassle! Lovely store and great staff! Ask for Jesus or Vanessa!
Rence Moore was extremely helpful and knowledgable about all the home products. He took his time to discuss all possible options and made us feel comfortable and treated us like family. He even went over his shift to assist us. They are flexible on budgeting, financing, and delivery dates. We purchased a beautiful living room set and dining set. When you visit the store, ask for Rence. You will be in good hands!
I came in looking for a full size bed frame since I already purchased a mattress at a different store. Eze greeted me as I walked in. Helped me & was very patient, knowledgable and even helped me get a great deal. Long story short I cancelled my order at the last store and am leaving with a Queen size set! Very pleased and would come back again!
Initial visit was great. The store was very clean and Jesus, the sales associate, was amazing. Very attentive, listened to what we wanted and offered options according to our needs and price range. He ordered exactly what we asked for and never pressured us to go above our price range. Unfortunately that's where it ended. The items delivered were only half right. We rejected the incorrect pieces and went back to the store the following day to get it corrected. They had computer issues on the day it was ordered and had lost or paperwork since then. We had to make multiple trips back to the store until it was resolved. It was another 3 weeks before the correct items were delivered. They gave us a card worth $50 store credit for our troubles (which honestly only buys a small lamp, a throw, a pillow, or some other useless item).
Terribble experience with this stores delivery process. They show up 5 hours late at 9:30 at night and the bedroom set I ordered for my daughter was damaged. We refused the furniture and now we will have to wait another 2 weeks for our order. WHAT A JOKE! Never again will I do business with this place, and I got approved for 6,500$. I was about to buy a bunch of stuff, guess they blew that. This place will go outta business soon, mark my word
Thank you Jesus Anaya for answering my phone call & just especially for meeting my husband & I to help with explaining the furniture & just be a great down to earth person... Thank you Jesus!
Jesus was really helpful with filling my home with furniture that was worth the money. I bought a brand new house and none of the local stores had what I was looking for. So I went I Ashley and had Jesus help me find everything I needed for a price I could afford. Definitely recommend anyone coming here and seeing Jesus.
I was help by Rence. The experience was very peaceful and I did not feel rushed to make a purchase. I was shown multiple Sofas and he took the time to explain the details to me and programs. I will be going back to buy something else. Thanks RENCE!
Was great everyone was nice Jake was very knowledgeable on the mattress and pillows I will definitely be back and as for Jake
From the moment that we walked into the store Jake was attentive and informative!!! Thank you for a great experience at Ashley Homestore. I will definitely be back!!!!
Jesus is has so much passion on what he does.. He was so helpful and not pushy like other salesperson.. He went above and beyond when he helped me decide on what living room set to purchase.. This is the kind of person every company needs.. Hardworking, respectful and passionate.. Keep up the good work Jesus.. Again thanks for help..!
We had a great experience at the Ashley HomeStore in Stockton, Ca. Rence was able to help us find furniture for our whole house and gave us the best price possible. I will defiantly go back there for further items and I will always to business will Rence. He was awesome.
Worked with Jake. He did an excellent job!
I had a small issue with regards to some furniture that was ordered. I went into the store and talked with the assistant manager Jordan and the store manager Rosario. They were awesome. They both bent over backward to help me with my situation. I am very happy with Elisha in customer service as well. Thanks to them, it is all resolved. Love the furniture!
We had a great experience! Jesus was our sales associate today and did such a great job . He makes you feel welcome and helped me pick my sofa without making me feel rushed . We will definitely be back!
Jesus was excellent. He helped us pick out furniture to best suit our needs! He went above and beyond and made us feel like a priority. We had a very pleasant experience that easy and seamless!
Great customer service, Geri assisted every step of the way, has lots of patience, I love the items I bought
Helpful without being pushy
Horrible .... the hardware not delivered with furniture, on phone for hours trying to get parts needed. Then they send partial hardware after 9 days. Then 30 minutes on phone again. Still haven't received parts and been 6 weeks since original order. Buy at your owe risk.
Staff seems friendly. Good prices. However the last time I went here, there was a guy following us around the store at a slight distance which was very odd.
marcos was excellent very clear and delivered my cal king bedroom set as promised chest was damaged but no problems taking it back and reacheduled.... Jordan helped out a lot so far no complains!
Manager wouldn't honor ad
Purchasing the furniture was a very nice and easy transaction. This is the only good part of this store. The rest of the story is horrible customer service, false promises, and failed deliveries. Purchased an entire living room set, including accessories (lamps, rug, picture frames, etc.), from this location in the middle of November 2016. Was told due to the high demand that it wouldn't be delivered until the week before Christmas 2016. This wasn't a problem as my wife and I were in no rush. About 2 weeks before Christmas we received picture frames in the mail which we thought was weird as we were not informed things would be mailed to us. Delivery day comes and furniture comes. First issue, an ottoman we delivered had a huge slash in it. Not a huge issue as we rejected that piece and had it set up for delivery. Second issue, no accessories (besides the picture frames in the mail). I called the store and was on hold for 10-15 minutes before someone put me back on hold after quickly describing my issue. I hung up and went in to the store. I was informed they cancelled my accessories order, but didn't know why. They reordered the accessories and told me they would be mailed to me. When I asked for an ETA they said I'd have to call back the next day once the order was finalized so it had a tracking number. When I called back the next day I was told December 28th would be the day when the rest of my accessories came in. December 28th came and went with no delivery. I had the ottoman set for delivery on January 8th so I decided to wait until then to find out where my accessories were. Ottoman came in today (01/08/17) but still no accessories. I go into the store to ask why. Tons of people working but nobody wants to help. Finally I get help and the girl just tells me here are your UPS tracking numbers go home and look them up. I get home and the tracking numbers don't exist!!!!! Never buy from this store unless you want MONTHS of chasing your order with poor customer service to help.
I ordered a table on 11/26 this is the new year 2017, and still getting the run around that I have not placed a delivery date, backed ordered, or they blame the warehouse. I'm canceling my order. Oh and the manager is never available. She is always in meetings or too busy. Don't waste your time or money at Ashelys.
I was expecting my 2 deliveries and just my table last Thursday 12/15 so I clean it out and was waiting patiently they were late by the way and they called saying they were late and no one notified me that my couch was coming to so once they got here they bought everything. So we had to hurry and move the couch. And as they were bring the new couch in they broke my door trim messed up the inside of the door for shoving the new couch in and on top of that they had to send the new table back because they didn't have any screws to put it together now I have to wait 2 more weeks without a table no one came to look nor fix my door just very unprofessional and unorganized. I would never do business with them again! Also the manager Jordan suppose to call me 2 days ago and still no word. Once they break something they will not fix it just an heads up because now I'm the one stuck for the dumbass mistake. Never going back
If I could give no stars I would. I was notified via phone and text that my furniture would be delivered between 11:30 am and 3:30 pm on the 28th. When it hadn't arrived and no notifications of delay was received at 4pm I started calling the number provided. After 3 phone calls to the corporate office, 1 to the store where the purchase was made I was finally told at 7pm that my furniture was on back order and was never going to be delivered. This information had to come from the delivery driver. I asked each person I spoke to why I was never notified and the only response I could get was we will check into it and call you back. It is now 3 days later and I am still waiting on those follow-up calls. I have no clue what the status of the furniture is as no one seems to be capable of answering that question even after calling the corporate office again on the 29th. Still waiting on them to call me back as well. I have continually called the local store to speak to the manager but can't get anyone to even answer the phone there. I have never dealt with a more unprofessional business in my adult life. At this point I regret purchasing from this business as they clearly do not care about their customers.
It's been a mess since day one, we bought over $6000.00 of furniture and mattress's . I was promised a delivery date, that came and gone, was told another date...that came and went. I called the store, I was transferred 2 times, hung up on a third. Finally through browbeating they delivered my furniture. I had thought this was all over, yet now again I'm trying to get Ashley Furniture to replace rails on my bedroom set. Now they say again that no one is coming... I'm so disappointed in this company, I had thought I would buy more but never again!
After reading all this reviews it's more then apparent how unprofessional and disappointing this brand new furniture store has made myself and everyone else shopping here. I purchased a 5 piece sectional on 11/21/2016 and chose the option of picking it up at there Sacramento warehouse since I would be able to get it sooner then having it delivered boy was I wrong!!!!! I called a day in advance to let them know I would be there first thing in the morning to pick up my sectional when i was promptly interrupted with ugh we can find you in the system and quickly retracting with wait here you are only to hear only 3 out of your 5 pieces are in, i quickly replied when was someone going to call me and let me know that my order wasn't complete. All I got was ma'am these things happen understandable but common courtesy is all expected in return which this store has none, from the staff to the store manager who obviously has no clue on how to do just that manage and take responsibility on their poor performance and lack of communication and sympathize with the customer and their concerns. Here i am 12/22/2016 still waiting on my other 2 pieces of my sectional which i was told would be ready for pick up 12/23/2016 I'm on edge hoping they will be there since i will be hosting Christmas at my house with half a sectional if the remainder pieces don't show up. The worst experience I've ever had with a furniture purchase I've ever had! I will never shop here again nor would i recommend it to anyone!
I wish I could give it zero stars. I ordered my daughter a new bedroom set on 11/26 and here we are 12/18 and we still have no furniture. I was told everything was in stock and now I am being told it's all on back order. I have read several reviews all reporting the same problem. Never again. We usually go to premier furniture gallery but thought we would go to ashley this time. Well, lesson learned.
Worst experience ever!!!worst service!!i was not satisfied with product but they refuse to return it..they delivered defective piece and took it back and I got it back after one month!! Employees are lack of knowledge ..don't know anything ..if you will call them they will put you on hold for 30 minute minimum!!!they charged me 100$ extra so check your bill carefully!! I will suggest everyone don't go over there!!!
Find another location
Get alerts about new items, sales and more.
For additional details on the offers on this page, click here to learn more.
0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
