Ashley Store | Torrance, CA 90503

Korbet was amazing and very helpful when it came to finding the right furniture for my apartment. Not pushy very gentle and informative! Look forward to coming back getting more furniture.

Kurbet amazing to work with!!!

Great customer service with Kurbet . Thank you so much for all the help and services . Excellent price negotiation.

Stella was very attentive and friendly. She gave great recommendations and was super nice about figuring out tye best pricing methods possible.

I went to Ashley’s store to just look at some dining room chairs. The furniture is beautiful and affordable, so I ended up buying a living room set, 2 beds and a desk. Olga was the seller. Olga has great customer service, was friendly, professional and on top of all, she managed to get me a good discount, and a credit plan without any interest. Thank you for such a great experience 🙏🏼

Excellent

(Translated by Google) Thank you Olga, very kind (Original) Gracias olga muy amable

Ashley’s furniture came highly recommended in our search to buy a couch. When we walked in we were greeted by Jesus. Jesus was very helpful. He walked us through all our options in buying a couch. We were in the store less than an hour and already had one picked out. Shout out to our amazing salesman , Jesus. He found exactly what we needed. Thank you!🦋

Ati is a very kind person,very helpful and communicative she will help you get what you want from the store

Ati is a very good person,very helpful and communicative she will help you get what you want from the store.

Kurbet Cali is so kind and very helpful. Thank you for a good deal. And also manager.

Melyssa was very helpful with our purchase of our tempurpedic mattress. She was very knowledgeable and we appreciate her service very much!

Huge shoutout to Melyssa for the amazing service! She needs to be the manager of that store she’s awesome!

My experience at Ashley Torrance was excellent. I came in to look for a dinning table and Ati helped me. She’s wonderful and patient and great at her job. I ended up purchasing table, chairs and coffee and end table. Great prices and quality.

I can't comment on my purchase because I haven't received it. However, Isaac, the sales person was very personable, knowledgeable, as well as patient, which came along with a smile and great personality.

See Will in Torrance he is an expert on Tempurpedic and anything that reclines. He will help you to relax.

Ashley's Furniture in Torrance. Melissa, Sales associate was absolutely the best sales person ever. She was very knowledgeable, warm greeting and her smile lite up the room. This is far the best Ashley's Furniture! I'm a happy and satisfied customer. I will most definitely return! Thank you, Mel (customer)

Stella is the best!! Thank you for your help with my bookshelf!! Really appreciated it

Kurbert provided great service.

Jesus was awesome and help us all lot with all our questions will recommend him

Wonderful experience. Ati helped us and made sure we were happy on the price. We originally were at Living Spaces and their sales people couldn’t be bothered. We walked into Ashley furniture and were greated with a friendly smile and asked if we had any questions at all. Ati answered them all and made sure the colors and correct furniture was in stock. Before leaving she walked us through deliver and double checked everything was correct. I will 100% come back and do business with Ati.

They have many choices to choose from. Ati was very helpful, knowledgeable and nice... make sure you ask for her!

Great experience. Sales person was very nice, answered all my questions and did not push too hard.

Stella, the salesperson was able to explain all the features of the bedroom set and the mattress I purchased. I was in and out of the store.

Stella was my salesperson and she was absolutely awesome

5 stars for hospitable service and friendly personable customer service !!! I would go back in a heart beat !

Kubert is amazing!!!! She was friendly and very patient with us. Thanks Kubert! Will definitely contact her again.

Kurbet is awesome! She helped us pick a couch for our new place. Great customer service!

Kurbet cali is a great sales associate,she has great communication and she knows what you want and need.

First time shopping with Ashley. My experience was a good one from the moment I walked through the door. I was welcomed with a smile and how can I help you. With the help of the sales person I found everything I needed within 45 minutes. I will tell all my friends and coworkers about my wonderful experience and beautiful furniture

Very good service from Veronica

Kurbet was great and really patient. Very detailed and knew all of her stuff. Really grateful for her

Kurbet was super helpful, understanding, and patient. She had an attention to detail that I appreciated.

We had a great experience at the Hawthorne location. The employee that helped us was very informative and detailed. Once we decided on the item, the checkout process was quick and easy.

Kurbet Cali was absolutely wonderful and helpful in our decision to buy a sofa. We will come back for other furnishings because of her.

Kurbet was amazing! Great customer service and very friendly, will definitely return because of her.

kurbet, was so very helpful and knowledgeable!

My mom and I were helped by Kurbet today. She was so kind and patient with us. She helped my mom find a couch and a love seat. After finding those items for her she helped me find a dresser. I will be a repeat customer after today!

First time coming here. Jeremiah helps us find exactly what we were looking for! Great service and great atmosphere!

Had a great experience with Sayead. Very helpful and patient. Love that the delivery window is only 4 hours, as opposed to Walmart’s 12 hour window. Overall experience was excellent from furniture selection to delivery.

Olga was honestly really welcoming and patient with us. We came in with mo intention of purchasing any furniture but the way she took her time to explain the current promotions, she definitely convinced us to purchase! I love that she was a Spanish speaking associate which made my mom’s experience much better. Anyone who is looking to update their furniture or need help in choosing I will say ask for Olga.

Ati was very professional, knew her business, and made the buying experience at Ashley a pleasure. Would recommend her and your store any time.

I purchased my sofa Chase November 2023 and the staff greeted me with smiles and laughter and answered every question without hesitation. I felt very safe and comfortable with my purchase and I will purchase from Ashley store again.

Very good customer service from SAID , i was satisfied with all the help he provided.

In trying to use, then get away from the Robot telephone help to a human, after about 8 tries, then yelling, then obsenities, I had to give up. They evidently do not want my business.

Ati M, was great, she makes Ashely Funiture a great place to shop!

You have a very nice store with intelligent people working there the person that assisted me was very nice that means lot to the customer 😀 Thank You

Amazing service thank you ati!!

Fast courteous service, reasonable prices, fast professional delivery

Never went what happened?

Ati was very helpful. She showed me lots of different options and knew the quality of the items she was selling. She got me a great deal and was very patient with my toddler who was not sitting still. I'm glad she encouraged me to take advantage of the financing options because I was able to get more items I was initially going to hold off on. Highly recommend asking for her! Stellar customer service!

William was great, fast and for what I needed!

Stopped by just to look around for a dinning table ended up taking one home thanks to Kurbet. Thanks again we will be back soon. Amazing customer service.

I had a wonderful experience buying my sofa from Ashley Furniture. They have a large selection of furniture options that are reasonably priced. The quality was excellent. I will definitely buy other pieces from this store. The staff was friendly and helpful.

Thank you! She was great w/info. Did not pressure me in my impromptu visit to view this table, and I was able to purchase what I wanted, get it shipped and do everything really quickly and painless. Great Service!

I purchased a dresser that I like, I’m satisfied with and was helped by very friendly staff person named Olga and a reasonable price

My wife and I had an amazing experience shopping with Ari and Q for furniture for our new home! Highly recommend for quality furniture and customer service!

Izaak is super personable and patient. Really knowledgeable on his product and helped a lot. Thank you!

Ashley’s had exactly what i was looking for. sales staff was very helpful. delivery was the next day.

Thank you so much. Got the best mattress, thanks to Kurbet . It really hits different- have never felt better after a night’s sleep lol

(Translated by Google) Excellent. Your staff; my purchase I was immediately thanks to the professionalism in the matter of the girl who assisted me. She has love and respect in her work. Congratulations Abba and thank you very much (Original) Excelente. Su personal ; mi compra. Fue i inmediatamente gracias al profesionalismo en el tema de la chica que me atendió .ella un amor y respeto en su trabajo Felicitaciones Abba y muchas gracias

Kurbet was very helpful in helping me find a new bed, and the management was willing to work with me to stay within budget while getting a quality product.

Ati was amazing, very helpful, great smile.

Kurbet excellent customer service skills! Excellent customer representative!😃

Kurbet help me out she was great explaining everything about the sofas and other things.

Veronica was spectacular, patient, knowledgable, she’s the only reason I didn’t walk in, make a loop and leave. 5-star!!!

Melyssa was amazing.

Do not buy any warranties or protection plans. It's a 3rd party company who will deny all claims due to "accumulation" not single incident

Olga was very nice and helpful. The manager gave me great deals

I recently took a long trip to get to your store about a couple weeks ago. I was exhausted and wanted a chance to look at some of the furniture for my apartment, And I just wanted to say that your customer service there is fantastic! Kurbet Greeted me with such a warm and friendly smile. I hardly felt like I was being sold too. She has such a way with her personality and her knowledge of the furniture and everything I felt like I was talking to A good friend. She was sweet and understanding and answered all my questions with a knowledgeable response. A lot of times I go to these places and I just feel like I’m being attacked to buy something; However, I never felt that way. Ashley has such a wide variety of really amazing furniture. And I don’t know if I would’ve seen all of. It had not been for a great customer service. Thank you and I look forward to coming by again when I’m in town. And thank you Kurbet. Don’t ever lose this girl she is one of the best parts of that store!!

I just wanted to let you know about my recent experience with Kurbet at the store. She was incredibly helpful and customer-focused which made our shopping experience a breeze! Thanks to her assistance, we found and purchased exactly what we were looking for in record time. I highly recommend meeting her when you visit the store. A huge shoutout to Kurbet for her outstanding service! She is great 👍

The lovely worker Kurbet, was so nice and a great saleswoman. I would definitely return back to buy with her.

William and Veronica are the kindest and go above and beyond for their customers! They are knowledgeable about all the store’s furniture products from wood styles to tempurpedic mattresses and recommend what’s best for you and your personal needs. They are honest and my family and I appreciated their great costumer service and personability. We did have an overly pushy sales associate, Sheikh, who did attempt to take both William and Veronica’s sale. William helped us earlier in the day but my family and I were indecisive and told him we would come back! When we came back 2 hours later, William was off shift and Veronica greated us at the door ready to help us but Sheikh lied and informed us that he was an informant of William and had our information already; he then opened up a new cart and wanted my family to pay and sign immediately. Sheik then rudely told Veronica to “go away” when she approached me kindly to inform me that William was on his way back to the store for our sale. Additionally, Manager ALEX, did acknowledge/address the issue appropriately. He is a pleasant manager who treats his workers and clients with positivity. All in all, things happen, but I had a great experience at the Torrance - Ashley Furniture and appreciate their service.

Kurbet was a fantastic sales rep. She was very helpful with the selection of our new furniture. I highly recommend her service and everyone there . Thank you.

We had a great experience at this location! Olga was exceptional and helped my partner and I get exactly what we came for and wanted, a living room couch and a dining table set. We came in with an idea of what we wanted, and what we saw in-store on display wasn't exactly fitting the bill, color and materials wise. She took her time with us and did not try to stop us when we said we'd leave to check out the other furniture stores nearby to compare. When we came back and told her about the other items we saw, she was more than happy to help find us exactly what we wanted. Olga found the perfect items in their catalog online comparable to the ones on display that we liked and got us great deals that fit perfectly within our budget. Super excited to receive our items! Will update my review once items are delivered.

Saeed was awesome! I shopped around for at least 2 months and after going to 6 different stores every couple of weeks, he stood out. He listened and made sure I got exactly what I wanted. My wife and I will definitely be shopping for future furnishings at Ashley solely because of Saeed!

ATI was the best seller. She was very helpful, great, and very patient. She helped us a lot to make the right decision. ✅️

I am changing my review from 5 stars to 1. When we ordered our furniture the salesman and store manager told us that we would get our furniture delivered on Friday. We ordered it all the Saturday before this delivery date. They said that all items were in stock in the warehouse and would be delivered together. They said to expect an email or phone call a few days before our delivery to confirm a time and the address. The day before the delivery we had not heard from anybody. We called the customer service number on the invoice and they told us that we didn't have a delivery scheduled and the furniture was back ordered and we could expect it December 6th!!! We called the store and they blamed the warehouse and said they had no control over that. We asked them how they could give us a delivery date if they had no control over this and he just again blamed it on the warehouse. We feel lied to in order to get a sale. We ended up cancelling our order!!

We came in to fix an issue with a order we had on a couch ( they deliver the wrong color ) . The previous associate that helped us didnt quite meet our expectations so we got blessed to get Izaak to help us out. Not only did Izaak help fix the problem but he was extremely patient with us and showing us every available options . We left with smiles and a new couch and a center table for the living. Thank you Izaak

This store is the worst store n customer service. They have a no return policy that sucks. They do not make any exceptions for anything. I had a simple request to exchange a bed footrest for one that did not have drawers because they prevented us to lower the mattress, well they did not allow for that simple request. I spent over $3,000.00 on the bedroom set and the salesman had the nerve to tell me to donate my new set and buy another one and he would give me a good deal, I told him that what he suggested to me was an insult they do not work with customers at all no exceptions for exchange. Do not shop for your furniture there. One other thing if you call the customer service number you get to talk to people that do not speak English, they have a very heavy accent and it is frustrating to try and understand what they are saying.

Ati is very nice and helping for everthing. I will be recommend ask for Ati.

William and the manager Kiyo were very helpful and courteous! Definitely would come again.

Everything started out great. Then my furniture was too big and couldn't fit. I was frustrated and wanted to return everything and get my money back. Sales associate Mylissa heard my frustration and came to the rescue. 2nd attempt still no furniture. Had to go back to the store. And find a new living room set. I met with Ati, my first sales rep, to help me find something else. It was like buying a car. I was there for almost 2 hours. She walked with me over the entire store. But not only did I leave with a new living room set. I was able to purchase a rug and coffee table. Within the same price, I paid for the first set. Very satisfied customer. Thank you all, Ati, Mylissa, and the store manager, Alex. For your patience and understanding support. Great customer service.

Veronica was fantastic!

William was very helpful and made the experience nice and easy !

Kurbet was amazing ‘ great service

Isaac at sales was very courteous and helpful and will be coming back.

I cannot say enough good things about my experience at Ashley’s Furniture, all thanks to the incredible Melyssa! From the moment I walked in, she greeted me with such warmth and professionalism, making the entire process of selecting furniture a breeze. Melyssa’s attention to detail is unmatched — she listened carefully to what I was looking for and provided thoughtful recommendations that fit my style and budget perfectly. What truly amazed me was her extensive knowledge of the products and her ability to guide me through all the options without ever feeling overwhelmed. She was patient, never pushy, and truly went above and beyond to ensure I found exactly what I needed. Thanks to her, my home now feels complete and looks absolutely stunning! I am beyond grateful for Melyssa’s help and can’t imagine shopping for furniture anywhere else. If you’re looking for someone who genuinely cares about your experience and will work tirelessly to help you create your dream space, Melyssa is the one to ask for! Thank you so much, Melyssa — you’ve gained a loyal customer for life!

Melyssa gave us the best customer service! She was patient and helpful without making us to feel pressured to buy. She listened to everything we were looking for and showed us viable options. Knowledgable and attentive without hovering or projecting any discrimination. Ten out of ten experience!!! Thank you!!!!!

Olga was a great help and very patient and nice.

Manager kiyo is really helpful in Torrance location. He helped me solve the delivery late problem smoothly. Highly recommend Ashley in Torrance location. If you need help, you can looking for manager kiyo. :)

Izack helped us find an awesome couch! Great selection and customer service

Veronica was really nice and helpful today

Olga is so helpful. Got the furniture that I want.❤️❤️❤️

Ashley does not stand behind their products. I bought a recliner that is defective and they won’t take it back or replace. I’m never shopping for furniture at Ashley’s again. Very poor customer service and unwilling to help you.

Veronica was such a charming, helpful, lovely person. And while the store wasn’t busy, she spent like 2.5 hours 1:1 helping my mom buy a single couch totaling only like $1600, which was super sweet. 10/10!

Kurbet was great, very professional and welcoming. Thank you for all your help!!

Veronica was very nice and very helpful. She understood everything that I needed. I will come back to her every time I visit Ashley Furniture.

Ashley team members are amazing. I recommend this store to any and everyone.

Nyan/Jackie was extremely helpful selecting my furniture choices, knows his stuff like the back of his hand

Great furnitures, I was attended by Ati and she was super attentive the whole time I was in the store, showing me the best options for me

Exceptional experience at Ashley Store! I'm very excited to coming back again!!

We had a great experience at this store, Veronica took care of us, showed us exactly what we asked for, she is a very experienced and lovely lady.l, if you ever go to this store ask for her.

We had the best experience with Veronica! She guided us to get what we needed. Would come back with her again, she has a lot of knowledge.

A-t-il was great! Vert pleasant . Helpful and patient. The expérience was great!! Thanks Ati!

Kurbet was very helpful, she greeted us as soon as we walked in and was very gracious showing us all the sofas we wanted to see. We finally decided on one and she assisted with the transactions quickly. Will definitely come back!

Jesus from the Ashley store in Torrance was incredible and here’s why: he was friendly, very approachable, not at all pushy, knows how to read the room, and very knowledgeable. He is kind, funny and efficient. I must have purchased 8 furniture items including a couch, bed, nightstand etc. all done with a shipping date set up and zero APR credit approval within 40 min! Ask Jesus anything and go to him in Torrance he will work with you and get you the best options for your needs. He’s also just so cool !!!!!!

Kurbet was the sweetest! And amazing , helped us with the whole process! Definitely will be coming back in the future to upgrade our furniture with her

William did the great job for me..

Couldn't of asked for better service

(Translated by Google) Very well attended (Original) Muy bien atendida

Olga was very helpful. She gave great suggestions and made my experience smooth and easy.

Melyssa was very helpful on selecting and ordering our couch

Friendly and quick service!

Isaac was super helpful during our whole in store experience. Highly recommend stopping by for your furniture needs.

I went to Ashley Torrance and met Zee. I recommend him. He's super awesome. He helped me a lot. I had a really nice experience.

Very helpful

Izaak worked with me to find furniture within my budget. When you come, be sure to ask for Izaak!

Wonderful customer service, e joyed it

Had a great experience with the sales representative "Melyssa" she gave us a great deal on a couch set we really wanted, overall sales experience was great, hassle free.

(Translated by Google) Olga took care of us in an incredible way, super attentive, she was patient with us and helped us choose the furniture. Super good attention (Original) Olga nos atendio de una manera increible, super atenta , nos tuvo paciencia y nos ayudo a escoger loa muebles. Super buena atencion

Olga is very sweet and a kind worker. She helped us a lot.

she was amazing

Saeed, kiyo, and Ali at the Torrance location were amazing. They are so knowledgeable in the mattresses and everything else. Can’t wait to use my furniture. Thank you

Loved our experience here. Veronica was wonderful. She greeted my fiancé and I at the door and helped us find a few things we were looking for. Their modular sectional is much better than the one at Bob’s. Veronica showed us you can actually take all the covers off each piece to wash them, the Bobs one doesn’t have this feature. They also had some great sales on small items and lamps. Definitely coming back.

Melissa has made my purchasing experience one of the best experiences I have had when buying furniture! She is very knowledgeable, helpful, and patient. She is truly one of the best in the store. I couldn’t have went anywhere else and gotten the discount that Melissa had gotten me. I am very grateful for her help today.

Olga was really helpful ..bought a sectional..

Melyssa was a pleasure to work with. She wasn’t too pushy and she was helpful and informative of the products in store. She was patient with my older mother and her questions and comments. I appreciate her service and this Ashley store!

Great customer service!

Olga was great! Helped us find couches and a dining set.

IZAAK is a Great Associate! He is very nice, knowledgeable, patient, and he listens to you! He definitely was not trying to make a sale but wanted to make sure you that I was indeed comfortable and understood what I was purchasing. I would definitely return and make him my permanent sales associate in the future! It was a pleasure….

Stella helped me out and very helpful and made the process quick!!!

Burbet is an amazing sales person very professional and did an awesome job helping me to find what I needed. Also kiyo also was very helpful finalizing the transaction.

Veronica was very nice and very helpful and friendly we were very happy with her You

Kurbet is the best!!! She is not trying to make a sell, she wants to make you happy with whatever it is that you purchase. Stop by and ask for her

The service was awesome, Melissa was very helpful and gave us a grate deal.

Melissa was very welcoming and did a good job in showing us around. I would love to have her as my personal assistant if I could!

Great service!

Jackie helped me so much for making decisions. Very professional!

Great selection at Ashley Furniture Store. The service was even better. Jackie, in particular, was incredibly knowledgeable and patient. They made the shopping process easy and enjoyable. Highly recommend !

Recently had the pleasure to shop at Ashley Store and was impressed by both the quality of the selection and the excellent service. Least to say Jackie made our experience fantastic! Even though we were short on time, he quickly found exactly what we needed and had us sorted right away. His customer service was outstanding—easily a 10/10. He gave us all the details we needed, and his excellent service convinced us to upgrade our set and add the protection plan. Huge thanks to Jackie!

Jamison is the best at the Richland store!!!

We had an amazing experience with Benjamin Silver! We were in a rush and he had us out in less than 10 mins getting us exactly what we wanted. 1000/10 the best customer service and super informative. Got the protection and the upgraded set due to his great service. Thank you Benjamin!

Ask for Jackie, he was very patience and made sure we left satisfied. We definitely did!

Brandon was an amazing and knowledgeable associate. His personality is welcoming and I’m so happy he was there to help me and my mother. I also would like to thank Alex for his assistance and providing the additional questions we had. If I could give 10 stars I would so here is another 5⭐️ ⭐️⭐️⭐️⭐️

The sales man, Said was kind to help us to find the right mattress. Thank you so much

Ati and Alex did a great job taking care of us during our visit. We love the warm welcoming from everyone and Ati and Alex just made us feel very comfortable and we decided to just go for it and buy our dream mattress set. Thank you Ati and Alex for all your help.

Ati was a great sales representative! Really really helpful, She was amazing with helping us stay in our budget and get what we really wanted.

(Translated by Google) On July 21 I made a purchase. The process to follow...will arrive on such a day...it is on its way...16 business days they inform me to pick up the product at FedEx...How inconsiderate not to be clear and concise from the beginning...The establishment is prestige and their attention is positive and warm, however on this occasion the delivery is disappointing. (Original) El 21 de Julio realicé una compra. El proceso a seguir ..llegará tal día... .está en camino ...16 días hábiles me informan recoger el producto en FedEx...Que falta de consideración no ser claros y concisos desde un principio..El establecimiento es de prestigio y su atención es positiva y cálida, sin embargo en esta ocasión la entrega es decepcionante.

Hasn't receive my order purchased a month ago.

Very helpful, great service.

Kurbet and the GM were incredibly helpful and patient in helping us find what we needed!

First time at at Ashley store. I had a great experience with Ati’s expertise. She has a lot of knowledge and was extremely helpful throughout the entire process! I can’t wait to receive my new dinning table!

(Translated by Google) Very well attended by Olga Ceballos, a great person and very kind. (Original) Muy bien atendida por Olga Ceballos gran persona y muy amable

A special thanks to Isaac and Kiyo for their outstanding customer service. They made us feel comfortable and easy in making the decision of buying our tempur pedic mattress.

Great customer service by Sheikh Faisal!! As soon as we walked in there he greeted us told him what we were looking for showed us options. Very nice guy!

Great experience!! We received great customer service, very informative. Izaak was a great salesman person he was very patient. Said helped us throughout the closing purchase. Well recommended!

I had an exceptional experience at Ashley Store! My first visit was back in January 2024, and I was assisted by Q, who provided outstanding customer service. His attention to detail, friendly demeanor, and product knowledge made my shopping experience truly enjoyable. I was so impressed that I decided to return today, and once again, Q and his team welcomed me warmly. Their consistency in delivering top-notch service is commendable. I highly recommend Ashley Store for anyone looking for quality furniture and a fantastic shopping experience. Thank you, Q, and the entire team for making each visit memorable!

Shopping with Ati was the best! She was extremely helpful and welcoming from the moment I walked in. I had to furnish an entirely new place, and Ati was more than patient every time I changed my mind about items and to give me information about what I was considering. She really did her best to ensure I was getting the best deals on my purchases and that I was happy with the items I was about to buy over the two days it took to finalize my decisions. Everyone there was kind, but I was thankful to have Ati to assist me personally ❤️

Thank you for your excellent service and commitment to making your customer happy.

Had a great experience with buying a Tempur-pedic mattress with the assistance of Izaak who helped make the decision very easy. He is a great mattress specialist.

Amazing customer service, thank you to the staff for helping us find the furniture that we needed! Felt very welcomed and supported! Thank you Jamison and I didn't catch her name but the store manager as well!

My husband and I are coming to Ashley today and we found the perfect furniture for our home, William helped us a lot, he had a lot of patience because we didn't have much idea of what we wanted, he helped us find the perfect sofas, the dining room. If you are looking for furniture with excellent quality, good price Ashley is the best option and don't forget to ask for William he will surely help you as well as he is super friendly to us

Very low pressure and an easy process to purchase. Ask for Zee he was fantastic, very knowledgeable and a very helpful!

I visited Ashley Furniture today and was helped by Izaak. For context, I just purchased a 1800 square foot townhome and extremely overwhelmed with how I am going to design my furnishings. As soon as I walked into Ashley Furniture, Izaak greeted me with a smile and supported me in trying to figure out my space. He is extremely knowledgeable on color schemes and the pros and cons of his products. I look forward to continuing to do business with this store.

We walked in and Brandon gave us a great welcoming. We told him what we came for and he took us to the mattress show room and showed us different option. We picked what we like and walked out with a new mattress we are happy with our purchase.

Great service , was coming just to look around and Brandon convinced us and we end up buy a mattress 👍🏼

Great service. Great experience. Brandon was very helpful and answered all my question. Recommended it.

Stella was so amazing and so knowledgeable!

Best experience Issac is the best employee and has good communication with us and my daughter made friends with him and also has great jokes give a raise to Issac!!

Do not shop here!! These people are scammers! They sold us a set of couches. One was a 3 seater, the other a love seat. The love seat was as is store display to take home on the same day and the 3 seater was to be shipped to us. These people ordered the wrong 3 seater, and delivered it to us in a completely different color and material. We refused it. Had to wait 4 days.. next delivery - SAME COUCH!! Wrong color and material. Refused again. After multiple attempts to reach the manager, he told us we were sold a discontinued couch and that it wasn't in stock. Now that we were stuck with the loveseat, he told us he would give us different couches and we could just keep the love seat, to come in store the next day and make sure we liked the couches.. to our surprise an hour before we are supposed to come in, another manager calls us and says we are not able to get the new couches the manager promised us. At this point we asked for a refund and they refuse to refund us because the loveseat we do have is AS IS!! YOU GUYS SOLD US A SET OF COUCHES THAT ARE DISCONTINUED!!! Do not shop here!! Scammers!!

Olga did a fantastic job showing us mattress’ and frames. She really understood the style I was looking for. What I appreciated the most was that she wasn’t trying to push styles I didn’t like. She was patient and went above and beyond to ensure our satisfaction. This is the first time I’ve receive this kind of quality service at Ashley’s. In the past, we’ve had very pushy sales reps. I would love to keep coming to see Olga for future purchases.

Ati - very helpful and informative/answered all my questions with great details . Great customer service

Ati helped us out, she was very friendly and was able to help us out to find what we want

Best service ever, thank you Ati for helping us. She’s the best

The price is reasonable and service is great. The most impressive is the sales lady Melyssa Rodriguez is the best, very patient and not pushy at all.

Huge thanks to melysa for helping us and also giving us our space to shop freely and comfortably! Happy with the items we purchased

Ati was amazing! She provided excellent customer service. Ati was extremely patient as we shopped and she was very helpful answering questions we had. Thank you!

Melissa was extremely helpful and knowledgeable. Excellent experience!

5 stars for me! Definitely look for sales rep Stella Stella was amazing! She help us out today. Customer service was amazing. Will definitely come back to this Ashely’s location!

10/10 service by Stella

very attentive to my needs, very informative and friendly

Stella was very helpful. She is people person with a beautiful smile. Keep up the good jo

Thanks ZEE for your help!

Izaak was such a great help, he took his time and was patient with my husband and I . He thoroughly explained everything to us with our purchase. Any questions or concerns, he was on top of it. You can tell he is very genuine and loves what he does, he truly does care to find what best works for you and your best interest. I’d definitely recommend going with Izaac, you won’t be disappointed!

Hands down the best Ashley store you can come to sales associates are on point with making sure you’re taken care of Melyssa will go above and beyond to make sure you’re taken care of Thank you guys for all you do

I will definitely be coming back! Ati provided us with excellent customer service.. I would highly recommend her when shopping with Ashley furniture. She gave clear information and helped us find exactly what we were looking for. Thank you Ati! We hope to see you soon!

Awesome deals and customer service!

Melissa was awesome. She greeted me but didn’t stalk me. She was knowledgeable, kind and had incredible energy. She told me what I needed to know for financing my new bedroom set. She was honest about the fees and offered me a great deal. Ask for Melissa when you come to Ashley’s

Great salesman, very knowledgeable and no pressure. Will be back again.

Melyssa was patient, kind and very thorough. She gave us great customer service and we came home with just what we wanted!

Thanks Melyssa For the great deal

Izaak was amazing! He went above and beyond to help us find what we were looking for.

Update: The manager from Ashley Furniture called me after seeing my review and was very helpful in resolving my issue. They were very helpful and understanding. However, please make sure to read about the protection plan and get the pamphlet prior to purchasing the plan. . . . DO NOT GET THE REGUARD PROTECTION PLAN! My roommate and I bought a couch from this store a year ago and the sales person was telling us about the protection plan for the couch. We were told that the plan would cover anything from pet damage, rips, and any other damages from normal usage. We filed a claim on June 1 of this year and we often checked the website and our email for any updates on this claim but no update came through. It wasn't until I called in today that we were told our claim was denied. We were told that the reason it was denied was due to the fact that the damage was not caused by an accident. The process of this was very frustrating as the protection plan website does not provide you with any updates on your claim. Please beware when they are advertising their protection plan because it is not as good as they make it sound.

Stella was so helpful! We walked out with a beautiful couch - very excited to lounge all day on our new sofa.

The representatives were very helpful. They asked for our preference, budget, etc. Kiyo, Sheikh, Antonia, and Alex were super friendly and attentive. They gave us so much discounts and saved us a lot of money! They have wide range of selections for couches. We love the one we got, so comfy! Thank you so much!

Stela was awaome

Look for Brendan, he had great customer service but overall what impressed me was his patience to satisfy our needs .

Izaak was very helpful in all respects and not only gave great service but also got me a great deal! Highly recommended.

Olga was extremely helpful and walked me through everything step by step from the second I walked in the door. I can’t thank her enough! She was incredible

Just had an awesome visit at the Torrance location wish I could give the customer service 10 stars the cyedha girl was very helpful

Izaak was the best! He was really patient and knowledgeable; willing and able to answer any questions/concerns that we had with looking for the perfect furniture for our home. He worked out a really good deal for us & made sure we left happy. Definitely will be coming back for any future purchases!

Ari was super helpful.

Stella was helpful and was able to give me some discount in order for me to buy my dining chairs instead of another furniture store I’m giving 4 because I asked the front desk and referred me to a vending machine. After I spent over $2800 at least they should have offered water to drink on a warm day.

My fiancé and I had a remarkable experience at this Ashley furniture store here in Torrance. Attie was a very helpful person with our sofa’s purchase.

Melissa was amazing, very helpful, reliable and attentive! Go to her at ashley’s!

I went to this store and they helped me a lot with what I needed. I really appreciate the girl associate Ati and the store manager Alex. They both have been very helpful. I will definitely be back.

Had a great experience at Ashley Furniture! So excited to get our furniture!

Great customer service

Zayad and Alex were great

Olga has been very amazingly best with me she has given me furniture that I love, and my house could look lively again if it wasn’t for her I can’t stop thanking her. And Ali he gave me the best deals that I couldn’t find except there and I will be coming back for their beds.

We have a good experience with the Spanish people to help us to make the purchase. We got really fine furniture with that very very good deal. I’m happy to come to this place and recommend a very recommended and a future for friends and anybody they like to have a good deal with good furniture, Olga it was the sale person to help us in honor mention to the manager, Ali, who is give us a good price

Evan was great, very helpful, friendly and professional!

Great customer service from Ati I was treated like a VIP.

Amazing customer service by olga, she was very attentive and acknowledgeable with us. Very good experience. Definitely coming back and buy from her again.

Olga is the best she will make sure you get the best service

I came in today for a new bed and was revived by the nicest person her name is Olga her customer service was spectacular and went above and beyond to meet my expectations thank you so much !!

Wonderful experience purchasing patio furniture. Our salesperson, Evan, was fantastic!

Beware as they will try to trick, swindle and rob you. Especially when it comes to charges, exchanges or returns. Try going to another Ashley's location.

Melissa was very personable and professional. It was a pleasant experience.

We had Meylssa to help us, she was amazing, informative and very accommodating!

Great service and pric3

Isaak and Kiyo were super helpful, very friendly and helped us get a good deal. Definitely recommending Ashley!

Awesome help.Said was awesome Ali was a great manager. They both helped me very well.

William out of the Torrance Ashley’s location is the salesman of the year, we are voting early! He was patient, considerate, not pushy and made good suggestions to find solutions as it took us 5 weeks for the final sale. We had to go back and forth to get measurements 2 times before the 3rd time was the charm. We even went to other Ashley’s in other cities and had to go back to William because he had great follow up with kindness and efficiently of our large purchase that included a living room, and 2 bedrooms! If you want to experience the old fashion kind of service our parents used to get, visit Torrance Ashley’s furniture and ask for William at the front desk!

This place was the best with the best Customer service and care. Isaac helped us choose our new Couches. He was really help today. I recommend this store and recommend Isaac helped you.

This is a great place very helpful and nice. Thanks to Isaac for being so helpful and caring he was there the whole time explaining us what was needed and giving us the best offers.

I didn’t have the best experience at Ashley furniture. I walked in the store to a salesman yelling at a salesgirl talking about how she stole his client, right on the sales floor for all of the customers to hear. Then the same salesman came up to me and I did not want him to help me, because there was no way I would give him any commission. Then I found what I wanted, and asked a girl to help me and when we started talking about the price, she pulled the manager aside and started talking in another language with him and you can tell he was annoyed when I asked for the Memorial Day discount. It made me so uncomfortable to see the faces he was making at her when he responded and she says “we can only give you 5% discount.” I should have left at that point but I was so tired of trying to find something I liked so I caved. The manager was so unprofessional. I regret my purchase and will never buy from Ashely Furniture in Torrance again and will never recommend this place. Just awful.

William was very helpful with our experience and made everything easy.

Izaak was very patient and kind when my mom went shopping for her couch. Even the manager was very kind. We appreciate you guys

Bought a couch, coffee table and bedroom set. Melyssa was very helpful throughout the whole process and got me a great deal. On top of that she worked with my weird schedule to get me a delivery date that worked. I will definitely use Melyssa if or when I decide to update my dining room.

Evan was a great salesman who really explained the differences in the various couch models to us, the variations in materials and even made us feel comfortable going back and forth to the various models and repeating the information because we kept forgetting. He really made buying here a great experience and we would highly recommend him for his professionalism, personality and his approachable demeanor.

Melyssa the sales rep that helped me was great!! I normally never shop at stores that are consignment based at all... but if I'd ever do it again Melyssa is who I'd want to work with!

Kiyo and Izaak were awesome! Very helpful. Great service! Above and beyond!

Isaak was great! Very knowledgeable and very helpful! Thank you Isaak! 😊

Kiyo is great, very professional and helpful

Izaak was very nice and helpful during our shopping experience! Even got us an incredible discount!

Isaak and Q were extremely helpful at the Torrance location. Highly recommend

Evan was really awesome

We had the best customer service by Melyssa R. She was great at explaining everything about our new mattress, pillows, dresser and drawer chest. I would recommend her if you're looking for furniture for your place. Amazing price for everything we got. Thank you again Melyssa!!

SHEIKH PROVIDED EXCELLENT CUSTOMER SERVICE

Stella helped us pick out our furniture for our new home. She was amazing and even my kids loved her. She was very professional, patient and super nice! She was knowledgeable about all the products too! We loved her and the furniture!

Zee was a excellent person to use I will definitely be shopping here again

Izaak was fantastic. Took his time, helped me choose the perfect mattress. Also helped with finding a couch and coffee table. Super friendly and knowledgeable. Absolutely would come back for future purchases :)

Melissa was incredible! So friendly and professional.

The sales team at Ashley’s is very helpful and willing to work out a good deal. Definitely recommend

When you visit Ashley, definitely look for Mr. Zee, excellent customer service.

Maribelle was great! Very friendly and knowledgeable. She helped make the sales process quick, easy and comfortable.

I was truly happy with the service we received from Melyssa. She was pleasant and friendly. Great sense of humor! I love our new furniture!

(Translated by Google) Isaak helped us with our purchase and gave us a good price. (Original) Isaak nos ayudó con nuestra compra nos dio buen precio

Willam was great and very helpful with my first purchase!

Melissa was very kind and helpful in letting us decide what mattress to get… She took her time to explain about each mattress and let us take our time in choosing the right one..She was simply the best!!!

Great furniture, great prices, great customer service 👌🏼

Our family worked with Melissa. She was phenomenal. Melissa made sure to answer all our questions and find pieces we wanted specifically. We will be referring her to our family and friends, and coming to her for any future needs .

Melissa Kiyo was absolutely AMAZING! Their customer service and patience was impeccable. Job WELL DONE!!!!

Cyedha was very helpful in doing a sale for me and my dad. Ali very gracious. Exceptional customer service!

We purchased 2 bedroom sets at Ashley. On the day of delivery, the setup team discovered that one of the beds had been shipped with an incorrect piece. They left it unassembled on the ground and had me call customer service and make a case. I figured no big deal, but we called week after week only to be told they had no update on our case. Even though this was 100% their mistake, we were told they would not give us a replacement bed or a refund, we had to just sit and wait. Finally after over a month and a few threats to dispute the charge with the credit card company, they sent someone out to replace the bed. I’m not sure who in this process is to blame, but I’ll certainly never buy from Ashley again.

Stella was so patient with us and super helpful and knowledgeable!

Melissa was absolutely wonderful, very patient and was able to find to best option to work within my budget. Her and the supervisor both went above and beyond.

Maribel and Kiyo are AMAZING!!! They did an awesome job helping my family get the furniture upgrade we needed. They never rushed us and even stayed after hours to finish the sale. Thank you so much!!!

Excellent customer care, friendly and polite behavior

Melyssa was great give her a bonus

Evan was amazing! We found some wonderful furniture here. I love it. ☺️🎁

It was a very easy and stress free shopping experience with excellent customer service! We are very happy with our purchase.

Had a Great Experience at Ashley's in Torrance. Olga was super helpful and answered all our questions. She even brought her manager to assist with negotiating a price within our budget. We are happy customers, thanks Ashley's 🙌

Awesome... sales service....stella. .

My wife and I were in the market for a new couch and we were helped by Ali and Ati. They went above and beyond to get us what we needed for a great price. This is our second large furniture purchase from Ashley and we will keep coming back here for our future furniture needs. I would highly recommend finding Ali or Ati for any furniture purchases!

Evan was a great help and did a wonderful job!!!

Ask for Stella she was amazing 🤩

Evan was super helpful. He was super knowledgeable and answered all the questions we had. ( we had a million questions) I highly recommend coming here for good prices and amazing customer service!

Melissa and Issac was the best, I was very greatfull of their customer service. 5 Stars ⭐️ ⭐️⭐️⭐️⭐️

Evan Stevenson was very patient, knowledgeable and not pushy. Even though I didn’t make a decision right away, he still got me a great deal after my 3rd visit. He never made me feel pressured to make a decision on the spot. I used to be a big fan of Jerome’s Furniture but after getting a great deal on bedroom furniture I purchased last year, I came back Ashley Furniture to invest in a new couch and chair as my purchase at Jerome’s back in 2019 didn’t hold up. So happy with my purchase and can’t wait to see it in my home!

We bought the most amazing tempurpedic mattress at Ashley’s with the help Alex and Sheikh. We got such an amazing deal and are very happy we came to this location. Best location and customer service, come here for all your furniture!

I originally wrote a positive review about the team at Ashley Home Store Hawthorne Blvd in Torrance on 4/30, but I am retracting it and leaving a negative review due to their actions after the sale: Today's post 5/6/24: I no longer recommend Ashley Home Store and here are my new feelings and why........ I originally wrote this review when I completed the transaction in store, but unfortunately things turned badly for me after receiving delivery. When I bought the furniture the items were not in stock and therefore I wasn't able to try out the couch but decided to proceed any way as I felt that I could exchange the items if needed. However, this is not the case. When I received delivery Ashley Store sent the wrong hardware so my children's bed could not be completely installed and now I have to wait weeks for a technician to come out here again and fix the problem. There was also a rip in the bottom mesh of the couch that needs to be repaired. Furthermore, the sales associate Sha at Ashley Home with whom I originally praised sold me two "Bunkie Boards" with my two 10in twin mattresses for the bunk beds. He highly recommended these boards and convinced me to buy them. However, they are 2in thick boards on their own and now with them installed plus the 10in mattress it's a liability as my seven year old daughter can roll right off the top bunk and get seriously injured. I spoke to Ashley Customer Service and they said all sales are final and would not work me with me return these two bunkie boards and get 8in mattresses, which is what Sha should have recommended in the first place since again the bunk bed was not on display in the show room so I had to trust his knowledge as the "sales expert." Well, this really back fired and now I am stuck with these $100+ each bunkie boards and Ashley is being completely inflexible. I also asked to potentially upgrade to a more expensive leather sectional and the Customer Service team and in-store team refused to help me. This is terrible customer service! They could have been understanding of my particular situation and circumstance especially since Sha made these recommendations and I wrote such an initial positive review. However, the whole Ashley team chooses to lose a client who was going to buy more furniture in the future and recommend to my network. I no longer recommend Ashley furniture and anyone looking to buy from this team beware as are disingenuous and misleading. Plus, you won't have any flexibility after the sale. I am a very unhappy customer. Please do not shop there.

The seller William and the manager Alex They were amazing at negotiating and super attentive

I had a great shopping experience at Ashley furniture. Sales person Evan was amazing. He was very patient, Was very knowledgeable about all of the furniture and was able to get me the best deal possible. I highly recommend Ashley furniture.

Melyssa was incredibly sweet and helpful! She definitely made sure to meet our needs. She made our experience at Ashley’s very pleasant. Definitely coming back for our future furniture needs.

Melissa was super helpful! We found a great love seat that she was able to help us order. Very professional and courteous. 11/10 recommend working with her.

Sales person was very nice and friendly. But all services (delivery and customer service) I received after buying the whole set of dining table was literally 0 star to give. Delivery people made a little mistake (left stain and scratches on the furniture) which is still understandable. Everyone make mistakes and it happens. After they left, I saw one of the screws wasn’t screwed tight which I had to call them back to come back and re-screw/tighten them. And they said it’s already tight enough which you can clearly see it isn’t (they still couldn’t fix it) One of the dining chairs were defected. So they transferred me to the customer service team to schedule with the cleaning technician. And I scheduled an appointment on Saturday and they told me to give them a call back to ‘confirm again’ and that the appointment was set up. Then I called, they said that appointment is now gone. What’s going on Ashley?I didn’t like any of the services which I do not recommend to my family and friends. Ashley furniture saved one star because of the sales rep

Excellent service Joanna was great!

Rug is good price,but ambushed upon paying that no returns. Told delivery would be Friday, but was delivered to our front lawn without warning or notification on Monday four days early . What if we had taken a trip expecting Friday delivery ?

Ms.Olga provided me with excellent customer service. She had a lot of patience and was very knowledgeable also helpful.

Omg!!!! Sheikh and Ali you are the best. I came into the store looking for a sofa sleeper for a family my Non Profit Organization, Sisters of Watts was helping, I told Sheike the situation and he went right into action with helping me choose the right one. I was able to get the sofa with my budget and they blessed the family with a set of beautiful lamps. Thanks theeeeee best customer service I have experienced thus far.

Army was amazing. He helped me find the perfect couch

My experience at this store was great, Alex the manager was amazing, patient, so friendly, and very helpful. Olga assisted with the transaction and was very kind as well. Due to my experience, I will definitely return back to this store again and plan to refer others to go as well!! THANK YOU!!

Maribel did an excellent job explaining all our options. Very helpful and friendly and offered a nice deal

Izaak was the best! Super knowledgeable about everything! He made my experience great!

(Translated by Google) kiyo Izaak thank you very good services (Original) kiyo Izaak gracias muy buen servicios

Excellent sales woman Olga from Torrance, California❤️❤️❤️💋❤️❤️ Call Mahal done

Good job Ramy

Was helped by Maribel, GREAT CUSTOMER service. Answered all questions I had. Will return forsure

Excellent service! Alex and kiyo are both very helpful and supportive. They helped me find what I needed. I highly recommend this store and these people!

Great customer service! Joanna was wonderful

Very nice place and friendly employees the best experience ever

Isaac very helpful and patient.

Izach was cool and helpful 👌🏼

We had a good time shopping at Ashley's. Maribel was very helpful and kind. We really appreciated her patience and we felt she understood what we were looking for. Very thorough. We can't wait till our dining room table is delivered!

Stella Pacheco was professional and knowledgeable!! Great customer service!!

Execellenr customer service from the moment we walked in until the moment we walked out! Product exceeds our expectations.

Bill was amazing. He was patient and polite while also not being abrasive. He gave us many options. We came in with one idea and we walked out with a better option and more bang for our buck. The woman with black hair, I am sorry I forgot her name, who aided as well was very helpful and helped us seal the price point we wanted with bill. Thank you again!

Awesome customer service made a new friend Stella!! Thanks for welcoming us. Keep it up!!

The service here is horrible. I purchased a love seat and sofa recliners and added the piece to be able to also make it a sectional. When I purchased them a manager told me I could do a price match guarantee if I find them cheaper in another store. So I found a furniture store that sells Ashley products and let me tell you, at Ashley's they hike the price over 200%. I went to the store and the manager had to call me back. They said that since the furniture was delivered they can no longer price match when the manager that day told me I had 30 days from purchase. This is the worst place to buy furniture. I only went because of the 60mo. Finance deal. If I had all the cash I'd support small businesses instead of buying at Ashley. They scam you and over charge. Check out West Coast Furniture in the city of Paramount instead. Tell them I sent you. You won't regret it

Super quick and easy shopping experience with Stella! Would easily recommend to family and friends

I had an excellent experience at the Torrance Ashley store. The salesman was very helpful. The delivery crew was the best. I would definitely go to Ashley’s again for all my furniture needs.

Stella helped us solve a delivery issue buy showing us an alternative option that can be delivered in a week rather than months. Grateful for her efforts. Excited for the new furniture.

Olga was very helpful. Would recommend to a friend

To begin with the sales person was very nice and knowledgeable, it was from delivery where it went downhill. We purchased queen/king bed frames and king temperpedic in store. When they delivered they brought the wrong king bed frame head board. My husband kindly asked to have it corrected but the gentlemen that delivered it were communicating to their boss which was a lady over the phone and she didn't want to help us out although they made the mistake in bringing the wrong item. She wanted to only take the headboard but yet the bed would be unstable, even the delivery drivers told their boss that, then she proceeded to tell them to leave the bed on the floor (mind you it's a 6k bed plus I'm 8.5 months pregnant, how am I supposed to sleep on the floor? ) so then she decided to take the entire frame. At that point we were still trying to get it fixed but this lady over the phone made it that much more difficult to do a simple exchange so we decided for them to take it all back , that's when the real headache started. I called customer care which the store suggested I do that, they couldn't help then they redirected me back to the store again everyone kept passing me on to the next person I spoke to Christian and Maria from customer care. In store I spoke latrice and Johnny who is the store manager which has the worst communication ever ! I had to go personally in store in order to get an answer of what was being done. I was told their return policy which is final sale on in store purchases which makes no sense cause online return policy is very generous! But yet their excuse is that they're different from online but yet they're the same name, same company, same furniture! The reasons I was given were BS. The store manager Johnny needs training on how to deal with customers in a timely and professional manner. Ontop of that I wasn't given a receipt or any type of paperwork that serves as proof of purchase so how am I supposed to be aware of the final sale in store purchase otherwise I would've re-considered my purchase. At this point I will never ever buy from Ashley's ever again! I will go back to Jerome's furniture instead at least they were transparent from the beginning.

This store is best! The staff is always friendly and very informative. William did such a great job at explaining to me the different types of mattresses and helped me get exactly what I was looking for. Thank you! I’ll be in again to buy more furniture.

Melyssa was very patient, very helpful. I would definitely come back to Ashley because of Melyssa. Excellent CUSTOMER SERVICE 🤌🏻👏🏻She was very understanding and focused.

Jay was amazing and Alex was super helpful!! Exceptional customer service!!

Izaak was friendly and approachable without being too pushy. Felt like he was help, not just to sell. Also, having purchased furniture from Living Spaces previously, we felt the furniture here was better quality. We would return to this furniture store for other furniture and ask for Isaak!

Exceptional service by Ramy and his supervisor. Thank you for being patient with us as we looked at all our options and for working with us to get a deal we could not refuse! We are so excited to get our new furniture soon.

Perfect

First time purchasing at Ashley’s, went in with the idea of just going to look for a future purchase. Doing so, the one only Mr. Family man Zee, was very welcoming from the moment we came in and was so helpful in explaining every detail that comes within purchasing a bed. Doing so we looked at all options and we saw one that we liked the most, thankfully Mr. Zee was able to work his magic and provide us with a great deal we could not ignore. We ended up leaving the store with purchasing a bed, with frame, and new pillows. We are so happy with his customer service and understanding our budget/ needs.

We love Jay! He was very helpful and provided excellent customer service! He the only reason we keeping going back to Ashley ❤️

Stella was super helpful and made buying a new sofa an easy process. She even sold me a protection plan to help protect my new sofa from my pets.

I worked with the "Trusted Advisor" Desiree who worked with me to buy a couch. We picked out a couch, went through the purchase, and set a specific delivery date. This delivery date was specifically set on a Saturday due to me being out of town Monday-Friday weekly. I get a call on Thursday saying that the movers are outside my unit and are wondering where I am. I talk with customer service at Ashley HQ and turns out Desiree never set the proper delivery date. Due to it being Thursday, all the delivery times on saturday (when it was supposed to be delivered) were taken. Due to this, I had to wait an additional week, book tickets to come back into town (100$) for the delivery date on the following saturday. I reached out to Desiree who told me she would have Johnny (the apparent "manager") reach out to me. It has been 3 weeks and I have not heard back from Desiree, or Johnny. The customer service at this store is RIDICULOUS. I wouldn't recommend them to anyone.

Customer service at the time of purchase was good everything else worse experience Delivery personnel worst ever experienced they would not deliver upstairs said it would not fit on the stairs after I removed the item from the box they took the box upstairs after they said that the box would not fit then they took a video just to prove that supposably they took the item upstairs which they never did after the fact just to find out they said it was too heavy and I called the store to complain and it has been over 2 Weeks have not heard anything back from the store overall not

Maribel was very nice and patient with us. Helped us out with ALL our questions.

Gabriel great great customer service! Very knowledgeable and patient. Extremely helpful. Will definitely be referring everybody to Gabriel as well as Ashley’s.

Great service! Super helpful.

Maribel was very patient, very helpful. I would definitely come back to Ashley because of Maribel. She was very understanding and focused. Kiyo was very helpful as well! Service was outstanding 🥰

We went looking for a sofa, William really helped us trough the process, he speaks Spanish so it also helped us a lot! We had the best experience shopping at this Ashley Store, we received the sofa the day it was promised.

Evan and Melissa were amazing and very patient. Carmen is very pleased with the service and I'm now a new member of Ashley's.

Stella has been great at helping me pick out my new sectional. Took the time to help me to decide. So excited with my new furniture!! Great store, great options. Highly recommend!

Thank you Maribel for your very kind helpful advice.

Melissa was great! I appreciated all her help. Go to Ashley and ask for Melissa!

Debbie was extremely helpful and insightful during my visit. I purchased a mattress from her.

Deborah Perry was very helpful with finding a recliner for my 92 yr old mom. She took her time with us and provided information aoubt the various recliners there. If she did not know the info, she went to find the answer for us. I appreciated her help and assistance.

I visited this store today and the staff was very friendly. Deborah was the sales rep who helped me and she gave amazing customer service. I found everything I needed for a discount price! I definitely recommend this store to anybody who is looking for a change of furniture and a great deal. :)

Huge selection of furniture and accessories. Great customer service, thank you!

We have bought a lot of furniture here. Service is great, nicest looking furniture anywhere. Quality furniture at a reasonable price. Salesman Zee was very informative and polite.

Great customer service by Jeremiah Highly recommend him!

Billy is an awesome salesmen. 2nd to none. Please ask for Billy when you arrive at this location. You will not be disappointed. Thanks Billy. God Bless!

Stella was very helpful and friendly!

Nicki and the staff are always on point! Great charcuterie board decorating class ‼️ We had such a fun time. Thank you🙏🏽

Loved the customer service. William was very patient & knowledgeable about the products. Will definitely recommend to friends & family.

Absolutely love the workshops at Ashley Furniture store! Great time was had by all!

A really fun & interactive event held at Ashley Furniture store in Torrance, CA. The staff were so helpful & friendly! We truly appreciate it. Shout out to Nicky for organizing such a fabulous event! Thank you again!

Had a great time at the charcuterie board event. The staff event were amazing and the food/drinks were great.

Very positive Stella

this was a really fun event and it was a cute outcome

Had an amazing time at Ashley’s craft event and Stella was great!

Stella was great! I love attending events and buying at Ashley!

This was an awesome event. Nicole was amazing. Had a chance to check out some nice sofas

I LOVE Ashley furniture! They are awesome. I loved working with Board and brush to make my own personal charcuterie board. Steve, Kayleigh, & Vivian were great! Nicole puts on the BEST events! She needs a raise!

Izaak was awesome! He went above and beyond to make sure we got items we would love and that our order was correct! We were very impressed with how quickly we could get our furniture delivered.

Stella was an absolute got rep for me and my family. She was very knowledgeable of items and great with customer service.

Everything seemed to go well the day of the purchase. Delivery date was April first. It’s now May and I got a call that my purchase won’t be in until end of May. This is the 4th change on the date. Tired of the back and forth.

A great place for furniture. Walked in here desperate as our furniture literally fell apart after 7 years. Was afraid of a senior injury which we didn't need. Simon helped us out here. Very knowledgeable and helpful too. We selected the leather loveseat recliners with cup holders and snack compartment. Color a nice shade of gray. So comfortable as you have many settings for comfort level. Also purchased a single leather grey recliner. A dining table with 4 chairs. The fabric on the chairs is linen and very comfortable to support your back. The table is wood and nice. Also chose a tv stand with electric fireplace for cold winter nights. It has drawers included and shelves too. A nice shade of a light brown. All in all a very good experience. We love our furniture! And a big thanks to Simon and the delivery team as well.

TORRANCE STORE: Worked with Evan Stevenson. He’s GREAT!!! Did whatever it took to make sure our shopping experience was easy and pleasurable. We purchased more than intended because he got us a FANTASTIC deal. Very much looking forward to returning in the near future!!

Just wanted to say that I went to Ashley in Torrance yesterday and had the most amazing experience! Walking in I was pretty nervous not knowing if I was ready to make a big purchase, but I was immediately greeted by Debby. Her energy was very sweet and welcoming which made me get comfortable asking questions (which I had alot of). There were many diff selections to choose from and configurations of sectionals that it took me over an hour to come to a decision but Debby was very patient with me. The manager, Melyssa, also helped Debby and I through the process by working with me and making sure I got what I wanted and also what would fit my budget. They were both very communicative and informative! Safe to say I am very pleased that the process was very smooth and easy going and will definitely be going back to Ashley for more furniture! I really appreciate the both of them for taking good care of me and allowing me to purchase the sectional I really wanted. 😊 thank you Debby & Melyssa!

Maribel is very nice and came back just for her because she is helpful

Super helpful and friendly manager and staff

Thank you Alex store manager for helping us pick our bunk beds for our Kids very happy With your amazing helpfull service

Very helpful sales and nice selection

Maribel was super helpful, knowledgeable and patient with us today.

Perfect Service from Johnny Manny and would recommend my friends and family. Very informative about his merchandise. Friendly and helpful from beginning to the time he greeted us goodbye . .

Great costumer service Maribel Tovar was professional helpful and patient a person with a great attitude.

Great professional service

Great help from Melissa an Isaac!

Amazing ! Thank you for showing us around and such quick service!!! :) thank you Melissa and Izaak, you guys were truly amazing :)

(Translated by Google) Very satisfied with my purchase, good quality furniture and a very good price. (Original) Muy satisfecha con mi compra buena calidad de muebles y muy buen precio

Stella was amazing! She greeted us right as we walked in made us feel welcome and helped us find the couch we were looking for. Wonderful customer service!

From the time I walked in everything went very smooth. The salesperson Stella approached and I told her what I was looking for. She listened took around and showed me furniture I was looking for. She was very friendly and helpful. I was in and out in under an hour and got exactly what I was looking for. The day of delivery went smoothly. In fact they called and asked if they could come early. I am really happy.

Thank You Johnny and Ben for such an amazing shopping experience. Thank You for making the transaction very smooth. My kids are happy that they will be getting their new couch next weekend. My kids also would like you guys to know how grateful they are for the candy and the other goodies. Thanks again for your wonderful service. I will continue to keep shopping at Ashley's Home Store.

Awesome customer service from Jeremiah and latera

For as young as our sales person was she handled things like a pro and answered all of our questions and concerns ,we would totally recommend our friends and family to come see her. Thank you so much Maribel Tovar for your patience and courtesy will definitely come again and do business with you. So we did come back to see our favorite sales agent Maribel ,and we got the same quality service + a great discount thanks again.

Gabriel Martinez was very helpful with my recent purchase. From the moment I walked in he was very professional, helpful and friendly. I was lucky to be able and purchase two floor sample items and he even helped carry them to my car. I was lucky enough that my items were on sale , I was very pleased with my purchases.

I was helped by Maribel Tovar she was very nice and very helpful never felt pressured at any moment Ty so much for helping🥰

Olga, the lady assisting us in Torrance, CA was most helpful, polite and answered all our questions. We have not received the item purchased yet but anticipate it being received tomorrow. QUICK DELIVERY ✅ I did not give 5 stars because the item cannot be returned after accepting it once delivered. So you need to inspect your item very carefully before accepting it. You can, however, cancel the order prior to delivery. Looking forward to our new piece of furniture.

Great furniture and amazing service! Evan was our sales associate and he was fantastic! He really helped us through the process and made sure we got exactly what we were looking for!

Evan did a great job assisting us with a big order!

Arrived with an interest in a mattress and bed frame. Employee Olga was very helpful in showing us various options. She is a very kind and respectful person and is well experienced with knowledge in sales. I would highly recommend Olga.

Arrived with an interest in a mattress and bed frame. Employee Olga was very helpful in showing us various options. I would highly recommend Olga.

Lady at the front asked if I am looking for something and when I said I am looking for closet storages she said you can find those at Home Depot… It was as if she wanted me to leave. I asked twice since I have already did my research before visiting this place. I’m never coming back to this place again.

Not sure why this place is still open. So many bad reviews. People really need to read the reviews before coming here. Don't walk into the scams

Thanks to Maribel Tovar I felt confident. She explained the prices to me. I also asked her about the material, how many pounds the chairs could hold. She was patiently answering all my questions and thank you, ask for Maribel, she is here to help you.

Jay have excellent customer service skills with a pleasant personality for sales Quick I wasn’t coming back to Ashley furniture however with the service I received on 2/25/24 it changed my whole perspective with Ashley’s after dealing with this young man I give him 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Stella was amazing. So helpful and knowledgeable. I would definitely shop the store again and ask for her

Billy was quite helpful during our visit today. I felt no pressure and am quite happy with the service I received. Excitedly waiting for my couch to arrive!

I am so impressed with the customer service of the store manager and Isaac and got a fantastic deal as well..You better grab your stuff for your home at Ashley's.

Fabulous William in the Torrance Ashley store was really helpful and has a great sense of humor to make the experience more fun.

(Translated by Google) It was a very satisfactory purchase, my husband and I found what we wanted and Maribel's attention was the best, very friendly, charming personality, patient. I described to him on several occasions what I wanted and he quickly found his recommendation just as I was looking for. Super recommended Ashley home Store in Torrance and best customer service from Maribel (Original) Fue una compra muy satisfactoria mi esposo y yo encontramos lo que queríamos y la Atencion de Maribel fue lo mejor muy amable personalidad encantadora, paciente. Le describí en varias ocasiones lo que quería y rápidamente encontraba su recomendación justo como yo lo andaba buscando. Super recomendado Ashley home Store en Torrance y el mejor servicio al cliente de Maribel

It was fabulous!

Maribel was so nice , excellent customer service 😊

I was there mid morning, thus had the showroom all to myself. I received exceptional service. I'm looking forward to my at home delivery, for my dining enjoyment

Alex and his staff were so very helpful at the Torrance Promanade location. I will definitely buy all my Ashley furniture from this location in the future.

I’ve purchased most of our furniture from Ashley’s over the last 7 years. Beds, tables, couches and buffet. We’re satisfied with the quality. Just recently we purchased our living room tables set and a tv stand. Rami was very helpful. Shiek helped us with information on the adjustable beds. He was extremely knowledgeable, he understood that we weren’t there for that but will be in the market soon. He still shared a wealth of information. Didn’t make us feel like we were a waste a time. I appreciate that. When we get ready to buy our bed for the master bedroom we will definitely come and buy it from him and this Ashley’s location. Thank you.

Good place

Izaak was fantastic!! He was confidently knowledgeable and was not pushy!! Then Manager Melissa stepped in and gave us a deal we couldn’t refuse!! Great job team!!!

Melissa, the Sale's Manager was amazing. She was so helpful and patient with us and we walked out of the store super happy. We'll be back!

Izaak went above and beyond to answer all of my questions and ensure that I had a pleasant experience. He was knowledgeable, His positive attitude and patience were truly commendable, especially considering I was having a horrible day before I walked into Ashly. Overall, I would rate Izaak customer service as excellent. He made my visit enjoyable and left a lasting positive

We had a no pressure purchase at this furniture store location. Happened upon a President's Day sale - had seen mention of it on social media with an in-store candle making craft session - when we were nearby at Home Depot. Stopped in and the prices were too good to walk away from. Kids had fun with the candle making. And we adults had peace of mind crossing off a long aging to-do item of getting new couch and sofa. Win-win all aroundDelivery guys were decent. We rescheduled when we realized another day was better for our schedule - they were easy to contact for reschedule. On the day of delivery, they texted that they were going to be a little outside the planned window. When they arrived, one strong guy single-handedly took the couch and then sofa off the truck on his head. Amazing. He and a coworker then attached the couch legs with the fastest drill gun work I've seen. Felt like I was watching formula one pit stop work. They took away all the packaging and arranged the couches as I specified. I inspected the furniture and gave them a thumbs up. Done in less than 10 min. Worth the $99 delivery and set up price tag. The tenured in-store rep advised I do this $99 white glove delivery vs the $59 delivery without set up as a preventative measure. I get to inspect the furniture and have the delivery men take something back if not up to par. If anything was wrong with the $59 delivery only, I would be on the hook myself to take the furniture back to the store. I don't have a truck to haul back furniture that may have damage. Made sense to me. I appreciated his advice. And hubby could not have assembled the couch feet in mere minutes. Worth it The newly unpacked couch and sofa let off some chemically smells. We left the windows open for a few hours to have them air out. Smells subsided quickly. I am now watching to see how the furniture ages. Will report back if problematic

I didn’t have a good experience. The dining table my wife wanted to buy was not in stock as per online store. Saleslady just wants to get rid of us asap. We knew what price we should be paying for it . She even mocked us in front of people because we didn’t want to pay the assembly fee. It’s just a table not including any chairs. She didn’t even give us the next available delivery day but the next one after. We only opted for the front door delivery which she kept on reiterating, she said there’s no time frame for the delivery since we only got the front door delivery. I was treated better at the store next door with them knowing I was just there to look without any intentions of buying.

Izaak! Was a really nice guy! Very talkative and kind. Thank you for service! 🙏🏻 you made our purchase very easy and fun.

Ashley’s Store in Torrance has always been our go-to for furniture and fixtures. We recently bought a beautiful bed frame but unfortunately we had to request a refund due to an unrepairable circumstance. The manager Ali understood our dilemma and granted a refund full. We saw some rugs that we were interested in buying and Ali offered us huge discounts for our troubles that we just could not refuse. We will continue bringing our business to this store. Customer satisfaction is everything!

Great sales person. Friendly and professional.

Maribel was amazing! She was fast and efficient and made the buying process smooth! Thank you for a fast and efficient transaction.

Wasn’t informed that the credit inquiry would drop my score significantly. Unless it’s the salesperson very first time taking a customer through this process, there is no excuse for not informing the customer of that risk. At least give the customer the opportunity to explore other options to lease instead of being so eager to sell with no regard to the customers risk. And for the life of me I don’t understand how my co-applicant with an 878 credit score can still be denied. Highly questionable about that! Now I’m responsible for fixing a mess that I didn’t make. I have to be the one to rebuild my credit. I don’t need an apology that I know is meaningless; being told sorry isn’t going to fix my credit, saying I understand isn’t going to fix my credit either, especially when who is replying doesn’t mean it anyway! And to top it off, they show up to deliver my order with a damaged item, I guess they don’t inspect the items either before they ship them. Because of this I had to be the one to adjust my extra busy schedule so that the item could be rescheduled for delivery. This was a major and not to mention costly inconvenience for me that obviously didn’t matter because everything was paid in full. Besides that, a rep from the call center mentioned that they would contact the store about compensating me for this and needless to say the store didn’t mention anything about that. This was an absolute disastrous experience in so many ways and I can’t say if I’ll ever purchase anything from Ashley’s ever again!

Visited Ashley furniture seeking a kitchen table. Was warmly greeted by Will. Cheerful, positive and kind-he offered to walk us around the store to view options. He shared product knowledge, pricing and delivery availability of stock. An amazing attribute to this store. I highly recommend engaging with Will for questions, help and assistance.

I had a really bad experience with this location my tv stand was delivered damaged and I reached out to them and didn’t want to help in any type of way for 4 weeks I kept on coming back to them and still didn’t get nowhere with them so I decided to hire someone to repair my tv stand cause I never wanted to deal with them

Nice store

I bought a rocker/recliner. I was offered the extended warranty. So I purchased that as well. The chair lasted 1year before falling apart. I was directed to use the warranty. I filed a claim in September.They sent a tech to my in November. The tech did what they sent him to do. His recommendation was to replace the chair. That where they got me. The warranty dept is separate from Ashley. They will not communicate it's now January still no response. They blame each other. While I was told not to discard of the chair. They now say since I moved the warranty is void. I will never recommend Ashley to anyone. In fact I will tell this to everyone I know that wants new furniture. They are a joke and sell junk !

The store experience was amazing and the customer service was the crowd jewel.

I enjoyed my experience at Ashley's I went to two other stores and they both were more expensive than Ashley's my sales rep was cool and down to earth. I will keep coming back.

Great service

Amazing experience! Would recommend them for every room in the house.

Great service and very professional and friendly. Have lots of furniture to choose from and happy with my new sofa and tables. I definitely recommend this place.

See William he is a Super Star

I worked with Will. He was exceptional, winning personality, polite. He was able to help me locate with I was looking for and we close the deal in and out in less than 45 minutes. And I picked up a couple of lamps. Really nice really good price.

We found exactly what we were looking to and the transaction took only 10 minutes. It was fast and easy!!

Ashley Furniture scams their customers. I purchased a console table and it came damaged and also with a manufacturer defect. We had them deliver a replacement but the replacement was also damaged. We did that a third time as well, but the same thing happened. I finally asked for a refund, but they said “no returns”. They would only offer an exchange. They refuse to acknowledge that if they can’t deliver me what I originally purchased, that they owe me a refund. They somehow think I’m bound to their “no return” policy even though I never received a non-defective version of what I purchased. They defended this policy and think they’ve done nothing wrong. It’s like talking to a brick wall. Do not buy anything from Ashley Furniture.

I returned within 30 day period but still waiting on my refund , been 3 months. Store already charged the credit card before delivery.

I ordered a rug on 11/18/2023 estimated date 11/22 and spoke customer service and it was still delayed and called and spoke to someone in the store and still delayed, I went to the store to day , no one greeted me the first associate was playing his video game. And the young lady looked as if she was not having a bad and I still didn't say anything and was patient as she hand my tracking number of my order for me to call or track it from FedEx and I ask for the manger whom advised there was nothing he could do or refund my money back and to call corporate and let them handle it. I needed my rug by Christmas because I have family coming and this was the worst service ever, I couldn't believe how I received the customer service and will never buy or suggest buying from Ashley store again.

They listened to what I wanted and made sure I got it!!

William has been very kind and welcoming. He made shopping fun. Great sense of humor and great insight. We were able to find everything we needed

One of my worst experiences ever!! Buying furniture from Ashley you think everything is gonna be alright but let me tell the truth! It’s freaking no!!! Customer service is SUCK! Warehouse is double SUCK!! They brought my furniture not only one but twice damaged and I had to send it back!! the way they handled their customers is really unfair upsetting and unprofessional. And after all this awful experience I still didn’t get the rest that f my furniture. I’m being fair and honest and i will never buy a thing from #Ashleyfurniture again

Debra is the most amazing sales person I have ever met. She was so patient while helping me with my amazing sofa recliner. I am thrilled. Thank you Ashley in Torrance.

Quite satisfied with the knowledge and service provided by the sales representative

Evan was a great help to us from start to finish. He was very attentive to all of our needs and patient enough to answer all our questions.

Everyone was helpful and knowledgeable. The purchase was easy and I never felt pressured. All my questions were answered and I was able to easily add the options that worked for my space and budget.

Good

Sales Associate Debbie at the Ashley Store location in Torrance was great. She was very helpful and friendly and made the purchase of a sofa sleeper for my mom a breeze! Thank you!

We are very grateful to Yvonne for helping us out today! She is very attentive to our needs and helped us out with deals too! Glad we came by the store today :)

Very professional

Yvonne was wonderful. She was very professional & helpful. I liked how she listened to me & didn’t try to sell me something I didn’t want. I really appreciated how she & her wonderful manager made sure my order was correct.

Great customer service

I thought my instore experience went well. However, upon delivery I received incorrect items. I have a Cali King bed and received youth dresser/chest, which were not in the showroom. After filing multiple claims and days of following up, the only way to get the items I agreed to purchase was to pay more. I also, received a damaged headboard. This experience has been a horrible, inconvenient one. The store does not have a reasonable return policy, even if the mistake is one made by their sales representatives. Additionally, I have to deal with multiple deliveries and repair (not a replacement) to an expensive item. I am extremely disappointed and would return my items if I could.

Ashley was so so but William was really great. He fumbled and bumbled and we still had fun and got a great rug! We’ll be back!

Everyone was so friendly and Benjamin Valencia was extremely helpful! I will definitely come back

Yvonne helped me today and was AMAZING!!!

Great salesperson & quick delivery

Sales Rep Isiac is very professional and patient with his clients😊

Bad delivery service. Excellent in store customer service, Yvonne Bruce is on top of things. She have everything under control.

Yvonne was wonderful!

Olga was really helpful and supportive during our visit. We were seeking a couch plus a coffee table

On first visit sales rep & sales mgr were very pushy overall. Sales rep forgot to add an item to my order so when delivery got to my house they could not assemble my bed. Went 2 more days without a bed to sleep in. Warehouse dispatch made it very difficult to work with me for my delivery window even though original order error was on the store. Again better judgement went back to try to buy a $300 ottoman and was told I could not use my Ashley credit line of $4000 to add/finance a $300 item. Never heard of this before. Walked out and will never buy from Ashley again. Still have more furnishing left to do but refuse to go to Ashley.

Great experience purchasing my furniture from Izaak.

Yvonne was absolutely great. She was very knowledgeable and passionate about her job. She was energetic and explained everything throughly and answered every question I had. Great job.

Yvonne was wonderful! She was extremely patient and knowledgeable. If you have any furniture needs, go see Yvonne!

Jay was a great salesman, super helpful and knowledgeable. We really appreciated his help getting our furniture and mattress. Our experience was great

Yvonne, Al & Q were very helpful and a real pleasure to work with. I will be coming back for more furniture needs. Awesome experience. I recommend coming in for all of your furniture needs.

Yvonne was the best. She educated with finding the best mattress for me. Thank you!

Good experience, thanks.

Jay is awesome!! Great customer service and helped us get the best deal!!

Not a happy camper. I was promised delivery of my furniture, I spent the day waiting for it, no notice or notification sent. And when I called to find out, and hour and a half before closing, the automatic system told me the store was closed, and that my purchase was no scheduled for delivery. 👎🏻

Excellent customer service and Sheikh was AWESOME in listening to what I wanted then presenting my choices!

We walked in just to get some inspiration for our new home….and walked out with a purchase! Jai was wonderful and very personable and knowledgeable. We are very pleased with our overall experience!

Thanks to Isaak Lopez, great experience. Love my new couch. Will be back in the near future!

The salesperson was extremely helpful. She helped me measure even rearranging floor model to make sure it was the perfect size for our needs. She made sure it would fit. She was friendly and efficient in placing my order. I ordered the Shatayne round table with turned pedestal base.

This location has great and friendly sales staff. Sheikh was very knowledgeable and helpful and worked very hard to get the best deal possible. Alex, the manager, was very helpful too. They worked great to be competitive and get the best pricing! Definitely going to return to this location for future purchases.

Jay and the manager helped me buy a sleeper sofa. They were very professional.

Izaak Lopez, is very professional, very efficient and very personable you can tell he really enjoys what he does and his work ethics are great. I would tell others to ask for Izaak when buying furniture.

Melissa at Ashley in Torrance was super helpful and answered all of our questions. It was a great place to shop for our mattress.

Bought a piece of furniture and it was in stock at the warehouse one hour away. They dont offer ship to store...and only offered delivery. Earliest shipping was 30 days out. Not too happy about that.

Wonderful first class service from Yvonne in helping and processing your order today

Great experience and wonderful help from Keya. She helped me find the two upholstered living room chairs I purchased. Thank you!

This is the worse place to purchase furniture. The customer service is terrible. The communication is subpar. They use a company off-shore to handle customer complaints. I returned an item in which I paid cash for and have been waiting for a return check for over 3 months. Every department pushes the responsibility to another department with no resolution. Please do not purchase from this store. They DO NOT value their customers. I wish I didn't have to give a star at all.

My partner and I met Debbie 6 months ago when we began searching for a couch. It took us that long to solidify a couch. When we came back, all of our top selections were discontinued! Debbie searched their inventory for a similar couch in the same dimensions, color, and price range and found a gem for us. She’s lovely to work with and we will definitely come back to work with her when we are ready to purchase our dining room set.

Johnny the store manager has been calling to get people to tow cars on purpose, even though they never have customers.

Debbie was the best! So happy with the deal we got on a beautiful chest of drawers. Thank you, Debbie!

I had a great furniture buying experience at this Ashley’s location in Torrance. Al the Sales Representative and Alex the store manager provided much detail and great discounts on the items I purchased. Definitely going back and referring others..

Came in looking for a TV stand and Olga was very helpful. She told me about the specials and hooked me up right away with everything I needed.

Kiyo and Evan are really helpful and knowledgeable! We accidentally entered the store to take a look but ended up finding all the dream furnitures, they made great recommendations and helped us to get great deals.

It is now the 3rd time I've had to have my dining room chairs either fixed or completely replaced since I bought them 5 months ago. Absolutely unacceptable. What a piece of garbage they are for the money they cost me. If I have to do this again, I will ask for a full refund.

Ashley HomeStore decided to tow my car and tons if others for parking there when they had no sign of ashleys parking only beware parking here your car may get towed and ashleys if youre seeing this i wish you worst if luck and pray you go bankrupt asap

Almost and Mr. Q was the best. I am a returning customer

Had a wonderful experience at Ashley Home Store. The store was not overcrowded and the associate was very pleasant and knowledgeable.

Lino and Benjamin were awesomeThey were friendly knowledgeable and very accommodating

Olga was amazing!

(Translated by Google) Thank you Izaak for you help! Excellent customer service! I left very satisfied and happy with your help! It was a beautiful experience. Love my new bedroom set! (Original) Thank you Izaak for you help! Excellent customer service! Me fui muy satisfecha y contenta con tu ayuda! Fue una bonita experiencia. Love my new bedroom set!

I went there yesterday to purchase a tv stand with fireplace, which was on sale. I did the purchase and was told it will be delivered October 3rd. After 3-4hours, the sales guy called me and told me I had to add $450.00 or cancel my order because they did a mid on their end. They should honor their prices when they decide to put them on sale. That's my last time going there

Izaak was the first to approach us as we walked into the store. He let us know he was new but was so helpful and made extra trips to look up old purchases to confirm the mattress size we needed. Great job Izaak and best wishes.

(Translated by Google) Thank you Olga for your good attention to us with our purchase at Ashley. Thank you Olga for you awesome service towards us in our recently purchase at Ashley. (Original) Gracias Olga por su buena atencion hacia con nosotros con nuestra compra en Ashley. Thank you Olga for you awesome service towards us in our recently purchase at Ashley.

Very friendly and helpful

Yvonne was great! She was so helpful, showed us around the store and gave us recommendations based on what we wanted.

Yvonne was FANTASTIC!! Very knowledgeable and recommended the perfect mattress for my needs. Highly recommend!!

Great customer service

Excellent service!

I had an order, they sent me the couches with the wrong color (not the color we asked for) and also there was a missing item, and when I called them I discovered that they had just canceled that item from their end without telling me! I had the worst experience ever and will not buy anything from them again! If I can give them no star, I will!

Ameer is awesome! He was very patient with us and got us a good deal on the furniture we wanted.

Really helpful

Excellent service and communication! We are very happy with the help we received. Looking forward to receiving our dining table thank you!

Beatriz had shown an exemplary customer service! She was very transparent and very detailed all throughout the transaction. We are very pleased with her unique service!

Beatrice helped us find the perfect bedroom set! Q, her boss, was so accommodating and gave us a great deal for both a Stearns and Foster king mattress and our lovely bedroom set! Very knowledgable staff!! Great experience!

Good experience. Attentive sales clerk

Pleasant experience from the moment we walked to the moment we checked out.

Beatriz was very helpful!! She made our experience great at the store.

AMEER AWSOME SELLER REALLY HELPFUL AND PACIENT 😊 REALLY HAPPY WITH ALL MY NEW FURNITURE YEY

Update. They agreed to pick up the item and refund us. However that was 2.5 weeks ago. We were told the refund would be processed within 7-10 business days. It has been more than 12 business days and no refund. They took the item and also didn’t give us our money. Again, like before, we have to chase the store manager down to get the money back and she, being as unprofessional as she is, is now ignoring our calls and not responding. This has been going on since July and at this point we should be getting interest on our refund amount. This entire store is just fraudulent people and fraudulent practices. AVOID if you want to not get a headache for 4 months. The most unprofessional, pushy, and money hungry salesman you will ever find in this country. They followed us the second we entered the store, and chased us around constantly trying to get us to to buy something. Ameer, one of the salesman definitely needs some etiquette classes. He constantly called me and told me how he could get the furniture to me quickly blah blah. He called 5-8 times a day when he was trying to make a sale, even after I told him I was busy at work. Fast forward, we purchase two pieces of furniture. The sofa has the wrong arm chaise, wrong color, and is so poor in quality that it looks like it was purchased from dollar store. We call within the 72 hours and they do not pick up our calls, and constantly tell us that the manager will call us back. The manager is the most ghetto sounding person I have encountered in my life. She does not know how to speak to people, and speaks beyond disrespectful and rude. She flat out told me it is my fault that they sent the wrong item and will not be taking it back or make any effort to replace it. So be warned. Once they make a sale, and deliver the wrong item due to their own fault, they will take zero action to remedy the situation. Avoid at all costs.

Amazing! She is very welcoming. I highly recommend her. Ask for Yvonne!

Debbie was our salesperson. She was very knowledgeable and helpful, and she and the manager both worked hard to get us a good deal. It was a very positive experience.

Ameer Hamza is an amazing salesman he worked very hard to get us the best prices and was understanding and helpful the entire time. He really assured us and worked around what we wanted. He is passionate, patient, and had positive energy the entire time. I recommend asking for him when walking into this store.

The Ashley Brand has always been one of my favorites. BUT the Torrance Ashley store, my salesman Sheikh and his Manager Ali are truly phenomenal! Their customer service is exceptional and they truly care about their customers. Spent multiple hours there and they were so kind, patient and helpful! Definitely a lifelong customer and will be back for more soon! Thank you!!

Yvonne was Amazing So helpful & knowledgeable She helped Us with our Purchase & made sure we were totally Satisfied We’re So Pleased with Our New Sofas Thanks Yvonne

J was great! Very helpful! Very knowledgeable and understanding! Great service!

Update 11/07/23 - Although my experience started off rocky, Ashley came out and replaced my damaged sofa. They replaced it completely. I am happy with my purchase and would highly recommend this couch. The only thing I would add, is for Ashley to add more stuffing inside the pillows. Once it starts to wear, the filling deflates the body of the pillows. Other than that, they delivered on their promise. ****Since my other review was deleted by the company I will update it here. I've had my regent sectional now for a week. I noticed two damages on it (I posted pics in a previous post that was deleted). The fabric is ripped on one side of my couch, and the leg is scratched and damaged on another side. I am hoping that Ashley can come out and fix this immediately because I spent too much money. I love the couch otherwise, but they need to fix this ASAP. _____________________________________________________________ Yvonne was amazing! She was attentive to our needs and helped us find the perfect couch! She took the time to discuss all of our options. It was a great experience overall!! I would highly recommend asking for her!

Yvonne was amazing. Very knowledgeable. Patient and kind.

Just bought a reclining sofa and loveseat today and was helped by Alnoor. He was great to work with! Very nice, respectful (not hovering or pushy with the sale), and really helped us out by keeping the price within our budget. Thank you, Alnoor!

Yvonne was so pleasant to work with. She gave us so many choices to choose from. She made this experience so fun and exciting. I would highly recommend her

As a first time furniture buyer Melyssa went above and beyond to help me. As I’ve never done this she made it very easy for me to feel at ease when I asked her any questions. In addition, she made sure I was comfortable with my purchase. She made sure to help my boyfriend and I match things. Melyssa also helped us with her input. She was very approachable and such a people’s person with a great attitude and so much patience! Since I was super new to this Melyssa never hesitated to help us with our needs and helped us feel confident and comfortable. Ask for Melyssa when you visit Ashley Home stores if you ever need assistance with furniture shopping!

Kiya was so friendly and extremely professional with helping me find the perfect set of dining chairs!

Yvonne was amazing!!!

Very polite and helpful 👌🏿

Linda was very sweet with us. Just a few card reading issues but she helped us out very well.

Olga was pleasantly helpful and got me what I needed.

Great customer service, Beatrice provided excellent information and maintained a great attitude.

Very friendly and knowledgeable representative-Melyssa

Linda was so friendly and knowledgeable of the furniture and sales. It’s wonderful when you get great customer service.

(Translated by Google) Beatriz attended us, she was very kind and above all very attentive and she answered and clarified our doubts, she was very kind and understandable, above all, I hope to buy again soon in this store (Original) Beatriz nos atendió fue Muy amable y sobre todo muy atenta y respondió y aclaró nuestras dudas fue muy amable y comprensible ante todo espero volver pronto a a comprar en esta tienda

Ameer was friendly and knowledgeable.

Kiyomars and Linda were a great help

Melyssa was our sells associate and she was great and helpful through our whole process.

Yvonne is amazing! She helped me pick out my whole bedroom. She definitely knows her stuff!

Yvonne- she was amazing!!!!! I love her!!!!

Yvonne, Yvonne!!! What can I say, she is the best bonafide agent at Ashley Furniture. Her character is impeccable. She helped me map out my whole living room. I had another plan but her ideas on matching wall art, flooring, and other accessories made it absolutely beautiful. She will always be my go to person! Thank you all for your hard work🙏🏽

The salesperson (Olga) was very kind and professional. Also, the store manager(Alex) was very helpful and knowledgeable. I purchased the beautiful queen bedroom set at a generous discounted price! I would go back to this Torrance Ashley furniture store again when I need other furniture.

Outstanding services, Ali is doing an outstanding job he always makes an extra step to satisfy his customers, best customer service, I love this guy.

Yvonne was awesome!

Yvonne was amazing!! Answered all our questions, got us through the process fast and easy!! Definitely will come back.

Yvonne was very helpful and knowledgeable

Yvonne Bruce excellent costumer service. Made me feel comfortable through searching for mattress. Very nice understandable lady.

Very helpful and energetic.

Yvonne Bruce was assisting us and she was very accommodating. Best attitude and costumers service!!!!

Beatrice was friendly and approachable. She was very patient with me when I was undeceive about what mattress to choose and was able to offer me a good discount. Overall pleased with her customer support.

Melyssa was so helpful and straight to wanted I needed it.. gave me options of colors and style.. can't wait for to get my new living room.. I will be back to get my bedroom with ashely store and definitely melyssa!

I was looking for a dining table. Found many nice options, good price for sets with chairs.

Linda was absolutely wonderful and helpful.

I had the pleasure of working with Melyssa while visiting the Torrance store. She was very helpful and loved her personality. If ever I’m need for additional furniture I will definitely ask for her.

LINDA WAS THE BEST ! GO SEE HER FOR GREAT CUSTOMER SERVICE

Yvonne was an amazing and knowledgeable sales person. She was friendly and outgoing. Understood my needs in getting the most comfortable and relaxing sofas sets. Thank you!

Yvonne was super helpful!

I purshace with Alnoor great service today thank you

Yvonne was very polite and felt very comfortable to shop around for a full bed. Great customer service!!! FAST,FUN,&FRIENDLY

had an amazing time looking for lift top table and sofa beds with Olga, very well versed and knowledgeable about furniture in a small apartment space.

It’s great to have someone knows what to recommend based on what we really need. Professionally and by experience, we are glad to be assisted by Jeremiah and Jay to get the most comfortable bed we’ll have. Very friendly and helpful guys in Ashley Torrance, CA.

Ms. Yvonne Bruce was OUTSTANDING she was very helpful and made sure my mom, who is a BLESSED (87) was comfortable with her purchase. Thank you!!

Yvonne is awesome. So attentive and works hard to get the best deal.

Yvonne

Yvonne and Kiyo were incredible! They went above and beyond to help me out. I walked out an extremely happy customer. I highly recommend! Thank you Yvonne and Kiyo for everything! Will definitely be back!

Ordered a couch online, for whatever reason it got cancelled. Went to the store in person and Alex's team with Amir and Shay helped me get my order back! Great customer experience

My experience today at Ashley's in Hawthorne California. Came in to purchase a love seat which I found and a good price. That was everything I was looking for the sale staff took me into the bed department and we worked a deal out that I could not refuse, so if anybody is looking to purchase any furniture in the South Bay or Los Angeles area, stop in it, Ashley's in Hawthorne, they will work with you and they're very nice in every way. Michael and Cammy manager, please see them. If you are coming to the store, they will work with you 100%.

I received the worst customer service ever by Ashley. I am given the runaround about their warranty's my sofa is less than a year old and it is already peeling . I even purchased their warranty plan just for them to tell me they can't do anything about it . I first contacted them and they sent a technician to just look at it and say "yeah it's peeling "and they told to call The insurance and they told me to contact Ashley since they said it is still under a year old (they don't cover anything !!!!!) and that the sofa wouldn't be peeling and should be covered under the manufacture warranty. But when I called Ashley again they told me we can send a technician again just for them to tell me the exact same thing . This has been the worst experience I have ever been through . Save your time and money because these guys won't help .

Yvonne was very helpful and professional. She gave me couple very useful suggestions and advises about my purchase. 5-star service!

Yvonne was very pleasant, helpful and very informative, she provided outstanding customer service. She made this purchase nice and easy.

Went in looking for a desk for my house and was assisted by Yvonne & Kiyo I found the perfect desk & I also had demo the adjustable base which was amazing Yvonne was amazing and very detailed about the desk I was looking at. Would definitely recommend working with Yvonne if you go in.

Sales Rep Ameer Hamza help us get the prefect mattress we needed. He is very patient and understanding much recommend him . Thankyou Ameer ! ☺️😊

Yvonne is the best sales associate hands down. She listens to vision and goes right to the appropriate furniture. This is the ONLY place I shop.

Yvonne was amazing, patient, insightful and charming. Appreciate all of her time and effort. Highly recommend.

Yvonne service was excellent! Very knowledgeable and professional

They are the best! I’ve been here a few times and everyone is always so friendly, helpful, and patient. Thanks Alex (manager) and Carol for putting up with my indecisiveness. 😊

Debbie and Que were amazing. Excellent deals and superb customer service.

Yvonne provides excellent customer service. She is very knowledgeable in bedding and furniture. If you are at Ashley Furniture in Torrance, ask for YVONNE.

(Translated by Google) Before Crispy Chocolate Char (Original) クリスピーチョコChar前

Benjamin Valencia was great on showing us our furniture options, he was very nice and communicative, if you want a great experience, he is the man!

Yvonne was amazing. She went above and beyond to help me find furniture for my new house. I appreciated all of her help. I loved that she personalized my experience by looking at photos I had to see what would go with the design would match. Thank you for all of your help Yvonne!!

Thank You Olga!! Great help and professional service!!!!!!

If I could give you no stars I would. Your delivery driver appeared to be under the influence of drugs and was unable to follow simple instructions. He kept calling me while I was at work asking me the same questions even though there were 2 adults in the home giving him directions.

(Translated by Google) Excellent place, they treated me very well and the furniture is of very good quality. (Original) Excelente lugar me atendieron muy bien y los muebles son de muy buena calidad.

It's been 2.5 months since I filed a claim with their partner company for furniture insurance. They claim they sent the parts to the store but I haven't received it. Don't buy insurance with this store for your furniture. They are not honoring the promise/agreement that comes with the purchase. Every time you call them they say 4-6 weeks and I have had 7 phone calls so far.

Yvonne is amazing! Great customer service!

Yvonne did a great job! She was soooo helpful, personable, & was very helpful with shopping for a new sofa & loveseat. No pressure sales, showed us lots of options. :) :)

My experience was excellent with Jeremiah. He noticed when I came in that I could use a wheelchair. He immediately helped me. I was looking for a bedroom set and he wheeled me around until I found the perfect one. He explained throughly my pricing and help me with my account. I am so grateful for his help. I can see this young man advancing to another level. He cares about his customers and their needs. He also spoke to his his managers Kiyo and Alex who also helped me with my discount. If you are looking for a great deal please come here and see these guys.

Ameer Hamza Sleep expert he is the Best!!! Really recommend him! Thank you for your help♥️

Good prices, great service from Yvonne.

Yvonne is a great sales person, she was really helpful.

Yvonne was great with helping us.

Ameer was amazing from start to finish! He understood everything we were looking for and didn’t hesitate to give us the best deals for every room in our house. We will definitely be coming back just for him!

My visit at Ashleys was very pleasant with the sales associate Jeremiah. He was very patient with me and understood exactly what I wanted. I’ll be back to purchase again.

Awesome 👏

Thank you Yvonne for such great customer service. She’s very knowledgeable about her inventory!

Perfect service, and nice person.

Ameer was very helpful and patient with our purchase of a new mattress. Thank you so much for the help and information on our new mattress can't wait to get it already.

Yvonne was perfect and super helpful! Low pressure and felt like a friend helping us get the right deal for our place. Please come see her!

Yvonne was amazing! Sold me a couch and a new mattress with an adjustable frame. I am so excited for my purchase. Amazing customer services and honest. Would recommend.

Beatriz was warm, welcoming and completely accommodating. I came For two different bed needs and she exceeded all of my expectations.

Linda was very helpful with every detail of my amazing living room set. Will definitely return !

Linda Fitzpatrick’s customer service was wonderful. This was one of the nicest Ashley’s I’ve been in.

I was assisted and helped by Ameer Hamza, He is a honest gentleman and great mattress specialist! He helped me perfectly and o am more than happy with his service

Ameer Hamza was more than helpful. Star employee for Ashley Furniture. Be sure to ask for Ameer when visiting Torrance store.

Ameer, we are truly impressed by your expertise in furniture sales. Your extensive knowledge of our products and understanding of our customers' needs have exceeded our expectations. Your guidance in selecting the perfect TV console and your exceptional customer service skills have been commendable. Keep up the outstanding work!

Yvonne is AMAZING!!! such impeccable customer service skills. This is the second time we are coming in to purchase furniture for our home. She was extremely helpful and very friendly… extremely informative but in a timely fashion. Her cheerful personality made the experience even more pleasant and exciting. If you’re going to Ashley’s, which you definitely should, the variety of options and beautiful furniture they have is off the charts… You’ve got to ask for YVONNE!! You won’t regret it.

Yvonne!!! I can not express in words how wonderful my experience at Ashley Furniture has been the two times I have came to this store! Yvonne is by far the best representative you can find! If you do not request Yvonne’s service, you’re missing out on a great experience!!

Ameer was great, he got us the best deal possible and was super helpful

Ameer was excellent to work with!

Yvonne went above and beyond to help me, she made me feel very comfortable with all the questions I asked her. Not only that but she made sure I felt comfortable with my purchase, I’m typically one to not purchase in person but It felt like I needed to and I couldn’t be happier. If you ever need any help with buying your mattress I highly suggest to come to Ashley Home stores and ask for Yvonne.

Yvonne was a pleasure to work with and extremely patient! Would love to work with her again

Yvonne was absolutely amazing from the moment we walked in. She asked me what I was looking for and she delivered on helping me. Great experience shopping here and will definitely come back with her.

My wife and I came in looking for a bed frame and had the pleasure of working with Yvonne, she was very attentive and really easy to work with. She allowed us to shop and only assisted when needed, would definitely recommend coming here and working with her.

Linda went above and beyond for us to find the right mattress!!! I Highly Recommend Linda Thank you Venus

Ameer was extremely attentive and gave us a great deal. Thank you!

Ameer helped us to find great savings as well as providing us with professional service. We are very satisfied with our experience and excited to use our new chairs!

Very unhappy with the dining table I received. It’s supposed to be mango wood, but the table I got has air bubbles which is not supposed to happen on real wood. Still waiting for customer service to fix the problem.

Great service

I bought my Temerpedic Pro with the adjustable base a few weeks ago. I couldn’t be happier. The staff was incredibly accommodating. I would recommend shopping here it was refreshing to see customer service at its finest. Sleeping through the night and loving it. Thank you.

(Translated by Google) The delivery service is very good and fast. (Original) Es muy bueno y rápido el servicio de entrega

Yet again another horrible experience here. I had $300 in gift cards that were given to me for my last horrible experience and when I came to use them to buy more furniture they asked me to provide a receipt because my purchase of thousands of dollars i made a couple years ago was not in their system. Sorry I don't keep my receipts that long, especially not in my purse. I tried looking for it and in the meantime the manager Martha kept my gift cards so that I can call in my order when I found it. I came to pick up the gift cards to use them elsewhere that was willing to take them and she got rid of them! Why in the f* would you get rid of someone's gift cards that wanted to purchase something! I cannot believe this buffoonery coming from this Ashely's. This place needs to be SHUT DOWN! CLOSE THIS HORRIBLE PLACE DOMN! Fire the terrible managers.

Super helpful!

We received a great service with Beatriz. She helped us very patiently during our selection and was very honest through the whole process. Visit this store and I hope you find what you are looking for.

Amber was amazing, very good!!!!!!! we left other store in Hawthorne and came here to complete the sale... and was not disappointed..Store manager is also amazing

Very friendly and. Helpful

Ameer was very helpful and gave us a very good deal! I recommend to look for him when shopping with Ashley.

It was a nice visit to the store today! Rachel was professional and did a great job of showing everything I needed to see.

Ameer Hamza is so amazing very helpful and with a lot of patience with us love that fact that he took his time too show us around awesome service definitely coming back for his servicea

Ameer is excellent help and knows his mattress questions top to bottom. Not to sell you a mattress but to help you find the correct mattress for yourself. I recommend Ameer to anyone.

Poor sales help. Don’t have any of the items pictured on the internet

Ameer went above and beyond. Thanks Ameer!

Ameer is a fabulous salesperson he helped me to make my purchase , and I recommend asking Ameer for mattress and furniture.

After 3 months of looking at different furniture stores for my bedroom and living room sets I purchased at Ashley Home Store. The reason for purchasing from Ashley’s is the quality and the customer service I received from Rachel at the Torrance store.

Ameer Hamza was very helpful in choosing a mattress and bed frame. I recommend asking for him.

Very nice no pressure. Salesperson was very kind and helpful

I recently visited this store looking for furniture for an upcoming move. I was greeted and helped by Louise and she was AMAZING. Her customer service was great, she was very friendly and personable, and showed me and my wife some great options for our future home and a he was the only associate that even greeted or acknowledged us. Our experience was very nice up until the manager Alex approached us, our conversation was short but what stuck out the most was that he was very condescending to Louise and also referred to her as “Lauren” upon leaving. Seeing as she was the only Black woman working while we were there I couldn’t help but feel like him referring to her as another name was not only rude but gave the impression of a hostile work environment. This ultimately ruined our experience and led to us leaving the store without purchasing anything. If you are a Black woman or woman of color I strongly advise not going to this store unless you happen to work with Louise.

Bought a $1159 sectional sofa online plus a one year protection plan last November. Found a ripped/wear-out corner on the day of delivery so I called them for repair. They said they would send a repair kit first and send a technician coming after we receive the kit. Now is May 2023, we got nothing. No kit, no technician coming. We called every month to check the status but nothing was changed. It took half a year to repair a whole new set of sectional. Not cool. ****Updates: They finally sent a technician 6 months later and he found another crack of wooden panel when he uncovered the fabric. Ridiculously, customer service said because I found out the crack 3 months after delivery, it will be considered “damaged by self-use” and not responsible by Ashley. 1. No one would know there was a crack of wooden panel unless someone uncovers the fabric on the back. 2. If you send someone right after I filed a claim for repair, it wouldn’t be past 3 months.( or 6 months) BUY PROTECTION PLAN everyone if you are still buying from Ashley!!!!!!! Or just don’t.

I appreciated this location of your store. It was easy to find and plenty of parking. I was warmly welcomed and the sales representative was very helpful and patient as I browsed to find what I was looking for. It was a pleasure to shop there and purchase a beautiful dinette set.

Great experience there. My sales person, Gabriel, was well informed about what I needed and where to locate the items. My quote and write up was quick and well explain. Thank you Gabriel