Ashley Store Torrance, CA

Veronica is so knowledgeable, patient and wonderful to work with. I will always ask for her. EXCELLENT customer service.

Gaile was extremely knowledgeable and super friendly. I highly recommend her to help furnish your home!

We chose Ashley as our first place to look for a small dining table because we know they have excellent quality furniture. Their representative named Said immediately impressed us by listening to our needs and helping us put together the perfect table and chairs we were looking for. He was extremely knowledgeable and cordial.

Mr Zee was great and his service was excellent, he is a great asset to Ashley and I highly recommend him

Isaac was a great salesman.

Willam sales representative (great customer service Positive attitude Very helpful and funny Spanish speaker / English Great services ! Thankyou for your help

Isaak was awesome and made the experience enjoyful and efficient.

Veronica was very nice & friendly ! My purchase was fast easy & she was very knowledgeable of products

Veronica is best sale rep, I will recommend you ask her if you ever stop by Ashley furniture in Hawthorne Ca

Sales associate Veronica was super friendly and helpful

Nice service from Gaile, thank you

I had an outstanding experience at Ashley HomeStore in Torrance! The customer service was truly amazing—everyone was so personable and attentive. My sales associate, Stella Pacheco, went above and beyond to help me find the perfect pieces, and manager Van worked tirelessly to accommodate a last-minute change to my order without any hassle. The delivery was impressively fast, and the quality of the furniture exceeded my expectations. I highly recommend this location for anyone looking for a seamless shopping experience with top-notch service. I’ll definitely be returning!

Needed queen size mattress and was sent a full size mattress very disappointed

I visited the Torrance Ashley store to exchange everything I purchased yesterday from the Long Beach location. However, the Long Beach store informed me that I needed to complete the exchange there. Why would I go out of my way to do that when I live just 5 miles from the Torrance store, compared to 20 miles from Long Beach? Thankfully, Kiyo, the Torrance store manager, stepped in with kindness, professionalism, and grace. Because of Kiyo, I’m now a loyal Torrance Ashley Furniture customer for life. Thank you, Kiyo, Isaac, and Krista!

Gaile was wonderful . Helpful and cheerful. Never felt pressured

Received my carpet Friday & it is beautiful. Goes well with my decor. Quality is great. Just love it.

Gail helped me today and she was very helpful and very patient . Also very patient with my high energetic 5 year old boy. Thank you for all your help Gail.

Let’s wait for the delivery then I will rate if all goes well and on time as far as the location and service at the store I had a welcoming experience with the company

Gaile was excellent!

Great experience. Second I walked in the store Gaile greeted me and helped walk me through everything. What looked best in my apartment and helped me measure everything. Would 100% come back

William always makes furniture shopping simple and pleasant. The enjoy working with the staff at the Torrance location.

Gaile was absolutely incredible. She provided wonderful and friendly customer service. We were out quickly and got the couch of our dreams after many months of searching. We liked that everything was super customizable. For us visual peeps having the customizable Lego style blocks was very helpful

Gaile is the best! Highly recommend going to her if visiting Ashley furniture store in Torrance! Extremely helpful!

From the moment we walked into Ashley Furniture Store in Torrance, William Harrell provided truly exceptional customer service. He greeted us with a warm welcome and was genuinely attentive to our needs. William took the time to really listen to what we were looking for and helped us find the perfect dining and coffee table for our family room. He was incredibly patient, knowledgeable, bilingual, and absolutely hilarious, which made the entire shopping experience fun and stress-free. William also made sure we had all the details we needed to confidently choose the right style and color for our space. His professionalism, positive energy, and friendly demeanor made the experience enjoyable from start to finish. If you’re shopping at Ashley Furniture in Torrance, do yourself a favor and ask for William—you won’t be disappointed!

Stella provided excellent service, we decided to purchase now instead of waiting because of her service.

Stella was amazing! Incredibly helpful with my purchase

Stella was very helpful

Stella was amazing with us. Showed us exactly what we were looking for, worked with us to find the perfect bed and mattress and made sure we were happy with our purchase today.

Stella was fantastic!

Thanks Gayle for helping us out !

We bought some furniture from Ashley yesterday. They had my name on the order and my wife used her credit card to pay. The next day they called to inform me that the order was cancelled because of the name/cc mismatch. I offered to give them a new credit card number over the phone but they said I had to physically come to the store with my card. Hmmm, 1970s technology and not-so-great customer service.

Ati was very helpful and a sweet soul. She worked with us to get everything we needed and at the best price.

Salsperon GAILE EXCELLENT..WAS SO PATIENT AND UNDERSTOOD AND EXPLAINED EVERYTHING...IM TRULY SATISFIED WITH. ASHLEY'S FURNITURE IN TORRANCE....

I had a wonderful experience shopping at Ashley’s furniture for a dresser chest and dresser. Jay, the sales employee was very professional, knowledgeable, and patient. The sales manager was also very helpful. I appreciate the smooth transaction and will definitely shop here again.

Gaile was the best customer service i can ever ask for thanks !

Veronica was very helpful and amazing. I will refer family and friends to see her. Thank you Veronica

Great selection and very helpful, friendly salespeople.

Gaile was very helpful and she took care of me and made me walk out happily with good deals. I will definitely be back again.

Great attention to detail and exceptional listening skills making my mattress choice an easier purchase.

Our experience was very positive. We met different salespeople each time we visited the store. Everyone was helpful and gave us space to shop on our own but they were available if we needed them. We are happy with our purchase.

Gaile assisted us with purchasing a bed set. Great service. Thank you gaile for being patient with us we truly appreciate you.

Atti was so helpful and professional. We’re very happy with her service and helpfulness

Gaile was so helpful and worked with us to get a great deal on a new dining set!

Friendly and service oriented! Saaeed was awesome! Full transparency upfront and honest!

Loved Gaile. She is the absolute best! Super helpful and got us exactly what we needed in less than 30 minutes. Absolutely recommend!!

Veronica helped us, she was wonderful! was a great experience and we got beautiful couches.

Izaak was a very good salesman. Thank you

Had such a great experience here with Gaile! She really walked me through my options in a friendly and pressure-free way. I appreciated the flexibility and customization too of the couch I ordered- can’t wait to see it in my new apartment!!

I walked in and straight away I was greeted with a smile. Ati helped me to find a mattress I didn’t think I wanted. She is absolutely charming and very knowledgeable about the products. I am grateful. Thank you Ashley Furniture and Ati

She was very professional and helpful.

Gale was more than courteous, patient and very professional. I couldn’t had met a nicest agent. A+++++. Fantastic Experience. Truly yours: A satisfied customer.

Gaile was amazing. She went above and beyond to assist with the sale.

Excellent service. Quality merchandise.

Gaile was a great sales person. She helped out with every question we had. 10/10 experience.

Said and Gale were so wonderful greetings me and help me to find and buy what I need.

Very professional customer service!

Gaile is the best salesrep, we have the best deal and she helps us with our dream sofa and recliner.

We had been searching for a high-quality set of sofas for our living room, exploring various options both online and in stores, but were unable to find the perfect match. On our second visit to Ashley Furniture, we had the pleasure of being assisted by Ati, a highly knowledgeable and professional sales representative. She provided a comprehensive explanation of the fabrics, materials, available options, and product availability, demonstrating exceptional expertise. With her valuable guidance, we were able to make a well-informed decision efficiently and are extremely satisfied with our purchase.

Stella was my sales rep, and she was very curtious and informative, she made the purchase simple and quick. I am very satisfied!!

Veronica was amazing. Really patient figured out my style and helped me find great choices that were on the website.

Just finished sofa shopping. After looking at two other stores we came to Ashley. We were greated by Gaile and she was wonderful and so helpful. We would come back just to have her help us with any future purchases.

Stella was wonderful. She helped me find a beautiful sofa and an area rug for my living room. Very courteous and helpful.

Gaile D. is very nice and helped us with our purchase and delivery services.

Very Courteous and Professional

Stella was amazing! She found the exact bar stools that work perfectly with my decor!

I purchased a dresser around 2 PM on 2/5 from the Torrance store. The sales rep was great, got me a discount and everything. It was going to be delivered on 2/8. I got a call at 4:33 PM the same day I purchased the dresser telling me my delivery will be delayed until 2/16 (over a week later) because I did not confirm my delivery date. I did not receive a text, email or call in the two hours between purchasing and getting the phone call asking me to confirm. I was just told i didn’t confirm. When I called the customer service rep this morning (2/6), I explained it was completely unreasonable to expect me to respond in that short a time frame. They just ignored my comments and kept the date for 2/16. We’ll see if I ever get the dresser at this point. Edit: The manager Ali reached out to me within a day of my review and asked how he could make it right. My delivery was still delayed but I did get the dresser without any other hiccups. I was also offered a $200 in store credit.

Very friendly, answered lots of questions for me and even gave me a time out to process my mixed up mind. It was between two sets and I couldn’t figure out what I wanted. He never rushed me even if he could be making other sales.

Gaile was a great customer service.

Personable, very knowledgeable, helpful, conversational and extremely pleasant

Olga was extremely helpful

Gail was very attentive and helpful! She made sure to shows us different sofa options while also explaining the differences in the materials of each sofa. This made the experience more enjoyable!

Really good customer service

Olga is wonderful!! Very patient and hrlpful

I recently had a wonderful experience during my visit, and I want to give a special shoutout to Jessica. I went in with a clear idea of what I wanted, and she made the process incredibly smooth. From the moment I arrived, she took me directly to the item I was interested in and answered all my questions with knowledge and enthusiasm. Not only did Jessica help me find exactly what I was looking for, but she also pointed me in the direction of other items I might be interested in. What impressed me even more was her explanation of how a 5-year plan could benefit the bed frame model I purchased. It’s clear she’s knowledgeable and genuinely wants her customers to make informed decisions. Overall, my trip was quick and easy, thanks to Jessica’s exceptional service. If you’re planning a visit, be sure to ask for her – you won’t be disappointed!

Veronica was very helpful in finding me the exact couch I needed at a great price.

Friendly courteous service. Above and beyond!!

I had the pleasure of working with William Harrell at Ashley Furniture in Torrance, and I can't speak highly enough of his customer service! From the moment I walked in, he was incredibly welcoming and attentive to my needs. He took the time to really listen to what I was looking for and helped me find the perfect pieces for my home. William was patient, knowledgeable, and provided me with all the information I needed to make an informed decision. His professionalism and friendly demeanor made the entire experience enjoyable. I highly recommend working with him if you're shopping at Ashley Furniture in Torrance!

Mahama was very helpful and patient with answering all of our questions and taking us through the process of making our purchase. He was both kind and respectful. Because of him I would shop there again because I appreciate the way he treated us well.

Gaile was amazing at attending us in the search for our couch. Very thorough and informative. Great experience!

Veronica was very sweet and took the time to answer all my questions. Very happy with her service.

Gaile was very helpful and helped me pick the right mattress and dresser for my bedroom. Even though she is still new to this business she is amazing and I would definitely recommend her to friends and family

Veronica was very helpful with our purchase. Thank you so much for all your help!

Ali and Ati are the ones to go to! They are very helpful and attentive to what you need. Their customer service is what really sold me on the furniture :) highly recommend!

My experience was great. Very helpful .

The staff was very friendly and personable. A young man named Izaak helped us and was very patient and always held a smile on his face. Lots of great selection and they are going to expand in the next few months, so can't wait to see the bigger showroom!

Veronica was amazing customer service!!! Thank you for all your wonderful help on this buy !

Veronika CA is a doll. She spent so much time with us and was so very helpful!

Kurbet is very nice and super helpful! She understood what we were looking for and helped us find the perfect furniture. She is very patient and great to explain and answer all our questions! She is amazing😊

Veronica was very nice and helpful, showing us all the different options available for sleeper sofas and dining tables. Was a pleasure talking to her!

Walked in and was immediately greeted by Kurbet, who provided outstanding customer service! We already knew what we wanted from browsing online, and when we showed her a picture, she quickly guided us straight to the item. She was professional, knowledgeable, and made the entire process seamless. If you’re looking for top-notch customer service, ask for Kurbet – she’s fantastic! FYI she is off on Wednesday and Thursday

Gaile was so amazing and helped us choose a dining table.

Kurbet is a really great seller. She greets the costumers so nicely that it makes it almost impossible not to buy. We are happy to have made business with her shop.

Great customer service. Thanks to GAILE

Fantastic experience.Gaile was super helpful. She really took the time to help us. Very pleased to have had her as our sales associate.

Zee was so amazing in helping out our close elderly family friends who have lost their home and are making the transition to assisted living after the fire find their dream furniture. He gave us a great discount and worked with me for over 2 hours so that I could make the process as simple as possible for them. He was so patient and kind.

5 star

Jackie customer service he is the best!!

Stella at the Torrance gave us great service.

Gail was super friendly and helpful and answered all our questions.

Gail is very good at listening to our needs. She also know well about the products in the store to recommand us the right ones. She is very nice and helpful through out our purchase. Will be back and look for her for our further purchase, and recommand her to our friends.

Great experience! Mr Jesus Mayorga was very professional and accommodating. He made sure to give us a great deal

I can’t recommend Gaile enough she is a very kind and helpful women, ask for her at the door she’ll help you with your furniture.

Galie was a very good professional that help me find what was looking for so fast and accurate. Thanks so much for your help.

I went to Ashley's furniture Store in torrance, Verónica attended us, her service was great! Very informative and charismatic

A huge shout out and a big Thank you to Stella at Ashely Furniture in Torrance, CA for all of your help and for being so knowledgeable and helping find exactly what we were looking for. You rock!!!!

Stella at Ashley was amazing made the process easy and fast.

Gaile was very helpful and kind. She helped us choose a great mattress!

Excellent service from Veronica. Thank you.

Kurbet was very patient and supportive. I had a loveseat in mind but changed my mind. She made the entire experience a pleasure.

Gaile was really sweet & helpful. Able to get us a great deal.

Kurbet was very helpful!

Gaile Dep was absolutely amazing! She was very professional and understood what we wanted. She provided all the necessary information we needed to make our purchase decision. Thank you Gaile for all your help and being so kind!

Excellent service, Kurbet was an excellent rep.

They were great and helpful!

Gail gave excellent customer service!

Kurbet Cali was a helpful sales person during my purchase. I appreciate her time.

Came into store looking for new couches and instantly fell in love with the ones I chose. I was able to customize the sectional to what fit my living room best and it was delivered to my house two weeks later with white glove service.

(Translated by Google) curve (Original) Kurbet

Gaile was great at showing us different options and was very patient with us as we made our final choices. She even worked with us within our budget.

Came in the store looking for some items and the employees were really helpful. Ask for Kurbet, she was excellent!

Kurbet was very helpful and nice! Will recommend to friends and family!!

Excellent service from Gaile, the person who helped me get the sofa I was looking for, very friendly and helpful at the Ashley furniture store in Torrance. we were very satisfied. Thanks Gaile.

Olga gave great service and explained everything clearly for purchase.

(Translated by Google) Excellent service, Olga, very patient, when you go to this place, ask for her. I wish that in all stores there were people who serve like her, thank you (Original) Excelente servicio Olga muy paciente cuando vayan a este local pregunten por ella . Ojalá que en todas las tiendas hubiera personas que atiendan como ella gracias

I had a fantastic experience at Ashley’s Store! From the moment we walked in, everything went smoothly, thanks to Kurbet. They were incredibly helpful, attentive, and made the entire process easy and stress-free. Kurbet went above and beyond to ensure we found exactly what we were looking for and made sure every detail was handled perfectly. We couldn’t have asked for better service. Highly recommend this store, and especially Kurbet, for anyone looking for a seamless shopping experience!

Great customer service! Everyone was so friendly. Stella went above and beyond to help us with our budget and we left with everything we needed for our new home! Finance clerk helped with all our questions and concerns. Definately recommend this store. Thank you all.

Thanks to the manager Ali and Gaile the seller for their help in ordering a piece that they didn't have in the store, and they also gave me a discount. Thank you.

Bad 👎

The best way to buy ur furniture high recommended 👌 👍🏻

Kurbet was very helpful and knowledgeable about the products. We appreciate her help!!

Very smooth process. Gaile was excellent getting us faster shipping and communicated with us every step of the way. Extremely happy with our new table and chairs.

I had such a great experience at the location. They had great customer service and were very patient with me. Zee was the associate how assisted me and I couldn’t have asked for anyone better. He did an amazing job and offered me some great tips. He was very patient with me and I would definitely recommend this location and for Zee to assist you. I will definitely be returning back for more merchandise. They have such great selection of items, you’ll definitely be able to find what you’re looking for. Thank you Zee and thank you Ashley furniture!!!

Terrible service never buy from here. They out wrong information down for your orders and delay your shipping over a month. DO NOT BUY HERE!!! Was told I be given a call and never heard from anyone. Had to go to the store to track down what was goin on with my furniture. Customer service will argue with you and won’t give any updates on your orders

I had a wonderful experience at Ashley Furniture! Kurbet Cali was my sales rep. So helpful and kind, shes a real gem!

Kurbet was nice and very helpful.

Do not shop at this Ashley store in Hawthorne , Torrance whatever the location. The sales people are nice in the store, but do not deliver as promised. Please check your invoice for extra charges. They told me we would get a free metal bed frame since our bed frame was in back order. However this didn't happen. I called the store days before my delivery spoke to Chris Kristen lady and she assured me she corrected the problem after i was left on hold over 30 minutes. Manager wouldn't even get on phone to address issue. So today December 8,2024 , I have a brand new box spring and mattress that has to sit on floor.

Amazing service!

I highly recommend Ashley furniture !!! William my primo 👍 was the best .made our purchase wonderful thank you for your your time and help you are awesome !!!!👍👍

I Finally spoke with a supervisor who never apologized for the confusion but will finally replace my furniture. Dec 12th they will be picking up manufacturer damaged furniture and replacing it with hopefully new furniture that isn’t damaged. Jeremiah Thank you for keeping all the text I sent you. Aside from you and the other gentleman in the store who were kind and very helpful. I doubt I will ever do business with Ashley’s again. Most were very condescending and always giving me the runaround. Falsely accusing me of not reporting the damages from the very beginning. Not sure why they were so disrespectful not sure why they treat senior citizens so indifferently.

All was well! SAID was GREAT! I am hoping that the delivery process will be as smooth as the sales processes! I look forward to shopping there again!

Kurbet she's amazing help me with my purchase ❤️❤️

Today was the fastest day ever to walk in and walked out with the best deal ever on buying furniture, with the help of Sheikh Faisal. He’s the best. We appreciate you! Thanks.

My Ashley furniture store experience was a horrible experience!! They scheduled my delivery 3 days after my purchase. Then called me less than 24 hours prior to the delivery date and rescheduled the delivery for an additional 1 week and 1day later from the original delivery date. When I complained they rescheduled for an additional 5 days after the missing the original delivery. Then they repeatedly called and text me an additional 6 times for a new Dec.4th delivery date but refused to give me a specific delivery time to deliver only 2 stools. Also, Ashley furniture will not allow you to purchase items and take it with you the same day, nor pick it up at a warehouse no matter how small the item is, perhaps because they want to collect a delivery fee. They did this over 2 small stools, One can only imagine the added AGONY had it been a larger order. My colleagues warned me not to shop here, but I wanted to give Ashley Furn. the benefit of the doubt.. Wrong Decision! All I can say is my colleagues were right!! Next time I see Ashley Furniture I'm speeding up to avoid this Post Traumatic Stressful Experience! I will NEVER...EVER shop here again. This was a horrible experience.

Absolutely great service! Melyssa helped us picked the right couch and bed for our new home ! She is very meticulous about the customer handling ♥️ Absolutely loved their service at Torrance location. This is our third time buying from them.

Kurbet was very friendly, polite and very helpful! Satisfied with my purchase

I recently had the pleasure of working with Veronica Jackson at Ashley and I can confidently say it was one of the best sales experiences I've ever had.

I was looking for a sectional , zee and Q too care of me. They gave me a better deal than the other stores thank you I will be back for other furniture.

Great Job for Veronica! She's friendly and accomodating.

Kurbet was awesome ! I told her I was tired from shopping all day and I do not want to waste my time and hers but she got her boss involved and we made a beautiful deal and we are all happy ! She was straight to the point and I love it !!! Thank you Kareem , he is also the man !!! Yuji K

My wife and I purchased a love seat recliner. We received very helpful no pressure service. Was a very simple pleasant experience all the way around.

Said shabir was very helpful great customer service.walked in and out

Very pleased with my visit to Ashley! I was greeted and helped by Jeremiah. He was extremely helpful & knowledgeable about his job which made the process of my purchase go so smoothly. I will definitely return in the near future to buy other items from him.

Over all it was ok, just that delivery days was told one day and when i paid and had all ready, date change to more day of waiting for my furniture!!!!!!!

Thank you Ati and Ali for your help on finding our perfect mattress! Great customer service and very knowledgeable on their products!

we've found a lot of fun items in clearance, great service in store!

Ati was great and was very accommodating.

Olga Ceballos is really good at her job, she has great customer service skills and helped us to choose our mattress, bed, pillows and everything else. We appreciate her. If you visit ask for Olga, she is bilingual too.

(Translated by Google) Olga Ceballos Excellent customer service. It has been a good experience with Mrs. Olga Ceballos, we are very happy with her service. We would return to Ashley's store because of the attention of Mrs. Olga Ceballos. Thank you so much (Original) Olga Ceballos Excelente atención al cliente. Ha sido una buena experiencia con la señora Olga Ceballos estamos muy contentos con su servicio. Volveríamos a la tienda de Ashley por la atención de la señora Olga Ceballos. Muchas gracias

Very helpful and friendly kiyo help me to find everything I want, very good service I recommend this store

Kiyo made sure we were well taken care of, great customer service.

Kurbet and Ali took great care of us today! 🛌 💥 Thank you!

If you are ever at Ashley Furniture in Torrance ask for Kurbert. She was so nice, and helped me find the perfect furniture for my home.

Korbet was amazing and very helpful when it came to finding the right furniture for my apartment. Not pushy very gentle and informative! Look forward to coming back getting more furniture.

Kurbet amazing to work with!!!

Great customer service with Kurbet . Thank you so much for all the help and services . Excellent price negotiation.

Stella was very attentive and friendly. She gave great recommendations and was super nice about figuring out tye best pricing methods possible.

I went to Ashley’s store to just look at some dining room chairs. The furniture is beautiful and affordable, so I ended up buying a living room set, 2 beds and a desk. Olga was the seller. Olga has great customer service, was friendly, professional and on top of all, she managed to get me a good discount, and a credit plan without any interest. Thank you for such a great experience 🙏🏼

Excellent

(Translated by Google) Thank you Olga, very kind (Original) Gracias olga muy amable

Ashley’s furniture came highly recommended in our search to buy a couch. When we walked in we were greeted by Jesus. Jesus was very helpful. He walked us through all our options in buying a couch. We were in the store less than an hour and already had one picked out. Shout out to our amazing salesman , Jesus. He found exactly what we needed. Thank you!🦋

Ati is a very kind person,very helpful and communicative she will help you get what you want from the store

Ati is a very good person,very helpful and communicative she will help you get what you want from the store.

Melyssa was very helpful with our purchase of our tempurpedic mattress. She was very knowledgeable and we appreciate her service very much!

Huge shoutout to Melyssa for the amazing service! She needs to be the manager of that store she’s awesome!

My experience at Ashley Torrance was excellent. I came in to look for a dinning table and Ati helped me. She’s wonderful and patient and great at her job. I ended up purchasing table, chairs and coffee and end table. Great prices and quality.

I can't comment on my purchase because I haven't received it. However, Isaac, the sales person was very personable, knowledgeable, as well as patient, which came along with a smile and great personality.

See Will in Torrance he is an expert on Tempurpedic and anything that reclines. He will help you to relax.

Ashley's Furniture in Torrance. Melissa, Sales associate was absolutely the best sales person ever. She was very knowledgeable, warm greeting and her smile lite up the room. This is far the best Ashley's Furniture! I'm a happy and satisfied customer. I will most definitely return! Thank you, Mel (customer)

Stella is the best!! Thank you for your help with my bookshelf!! Really appreciated it

Kurbert provided great service.

Jesus was awesome and help us all lot with all our questions will recommend him

Wonderful experience. Ati helped us and made sure we were happy on the price. We originally were at Living Spaces and their sales people couldn’t be bothered. We walked into Ashley furniture and were greated with a friendly smile and asked if we had any questions at all. Ati answered them all and made sure the colors and correct furniture was in stock. Before leaving she walked us through deliver and double checked everything was correct. I will 100% come back and do business with Ati.

They have many choices to choose from. Ati was very helpful, knowledgeable and nice... make sure you ask for her!

Great experience. Sales person was very nice, answered all my questions and did not push too hard.

Gail, my salesperson was very helpful and explained all the features of the furniture and mattress I purchased today. She made sure I received the maximum discount. It was a pleasure working with her. Thanks!

Stella was my salesperson and she was absolutely awesome

5 stars for hospitable service and friendly personable customer service !!! I would go back in a heart beat !

Kubert is amazing!!!! She was friendly and very patient with us. Thanks Kubert! Will definitely contact her again.

Kurbet is awesome! She helped us pick a couch for our new place. Great customer service!

Kurbet cali is a great sales associate,she has great communication and she knows what you want and need.

First time shopping with Ashley. My experience was a good one from the moment I walked through the door. I was welcomed with a smile and how can I help you. With the help of the sales person I found everything I needed within 45 minutes. I will tell all my friends and coworkers about my wonderful experience and beautiful furniture

Very good service from Veronica

Kurbet was great and really patient. Very detailed and knew all of her stuff. Really grateful for her

Kurbet was super helpful, understanding, and patient. She had an attention to detail that I appreciated.

We had a great experience at the Hawthorne location. The employee that helped us was very informative and detailed. Once we decided on the item, the checkout process was quick and easy.

Kurbet Cali was absolutely wonderful and helpful in our decision to buy a sofa. We will come back for other furnishings because of her.

Kurbet was amazing! Great customer service and very friendly, will definitely return because of her.

kurbet, was so very helpful and knowledgeable!

My mom and I were helped by Kurbet today. She was so kind and patient with us. She helped my mom find a couch and a love seat. After finding those items for her she helped me find a dresser. I will be a repeat customer after today!

First time coming here. Jeremiah helps us find exactly what we were looking for! Great service and great atmosphere!

Had a great experience with Sayead. Very helpful and patient. Love that the delivery window is only 4 hours, as opposed to Walmart’s 12 hour window. Overall experience was excellent from furniture selection to delivery.

Olga was honestly really welcoming and patient with us. We came in with mo intention of purchasing any furniture but the way she took her time to explain the current promotions, she definitely convinced us to purchase! I love that she was a Spanish speaking associate which made my mom’s experience much better. Anyone who is looking to update their furniture or need help in choosing I will say ask for Olga.

Ati was very professional, knew her business, and made the buying experience at Ashley a pleasure. Would recommend her and your store any time.

I purchased my sofa Chase November 2023 and the staff greeted me with smiles and laughter and answered every question without hesitation. I felt very safe and comfortable with my purchase and I will purchase from Ashley store again.

Very good customer service from SAID , i was satisfied with all the help he provided.

In trying to use, then get away from the Robot telephone help to a human, after about 8 tries, then yelling, then obsenities, I had to give up. They evidently do not want my business.

Ati M, was great, she makes Ashely Funiture a great place to shop!

You have a very nice store with intelligent people working there the person that assisted me was very nice that means lot to the customer 😀 Thank You

Amazing service thank you ati!!

Fast courteous service, reasonable prices, fast professional delivery

Never went what happened?

Ati was very helpful. She showed me lots of different options and knew the quality of the items she was selling. She got me a great deal and was very patient with my toddler who was not sitting still. I'm glad she encouraged me to take advantage of the financing options because I was able to get more items I was initially going to hold off on. Highly recommend asking for her! Stellar customer service!

William was great, fast and for what I needed!

Stopped by just to look around for a dinning table ended up taking one home thanks to Kurbet. Thanks again we will be back soon. Amazing customer service.

I had a wonderful experience buying my sofa from Ashley Furniture. They have a large selection of furniture options that are reasonably priced. The quality was excellent. I will definitely buy other pieces from this store. The staff was friendly and helpful.

Thank you! She was great w/info. Did not pressure me in my impromptu visit to view this table, and I was able to purchase what I wanted, get it shipped and do everything really quickly and painless. Great Service!

I purchased a dresser that I like, I’m satisfied with and was helped by very friendly staff person named Olga and a reasonable price

My wife and I had an amazing experience shopping with Ari and Q for furniture for our new home! Highly recommend for quality furniture and customer service!

Izaak is super personable and patient. Really knowledgeable on his product and helped a lot. Thank you!

Ashley’s had exactly what i was looking for. sales staff was very helpful. delivery was the next day.

Thank you so much. Got the best mattress, thanks to Kurbet . It really hits different- have never felt better after a night’s sleep lol

(Translated by Google) Excellent. Your staff; my purchase I was immediately thanks to the professionalism in the matter of the girl who assisted me. She has love and respect in her work. Congratulations Abba and thank you very much (Original) Excelente. Su personal ; mi compra. Fue i inmediatamente gracias al profesionalismo en el tema de la chica que me atendió .ella un amor y respeto en su trabajo Felicitaciones Abba y muchas gracias

Kurbet was very helpful in helping me find a new bed, and the management was willing to work with me to stay within budget while getting a quality product.

Ati was amazing, very helpful, great smile.

Kurbet excellent customer service skills! Excellent customer representative!😃

Kurbet help me out she was great explaining everything about the sofas and other things.

Veronica was spectacular, patient, knowledgable, she’s the only reason I didn’t walk in, make a loop and leave. 5-star!!!

Melyssa was amazing.

Do not buy any warranties or protection plans. It's a 3rd party company who will deny all claims due to "accumulation" not single incident

Olga was very nice and helpful. The manager gave me great deals

I had the fortunate experience once again to work with the one and only Kurbet. You know that experience you have when you walk into a store and you feel like you’re not in a store? You feel instead like you’re in somebody else’s house and they’re inviting you to sit In all of their chairs and experience all of their couches and kitchen tables. If that were a possibility that is exactly how Kurbet made me feel. Right at home inside of a giant store. I had a difficult time trying to decide on a table. It took me two days. I had to come back again, but she was so patient with me. We laughed. We discussed the options. I never felt like I was being pushed one way or the other. And then she let me go. I returned and finally bought an amazing kitchen high top table. I am so grateful and this table will always remind me of my experience here at Ashley and the time I had when this wonderful lady took care of me. Thank you once again Kurbet. You’re more than a sales person. You are a friend.

I just wanted to let you know about my recent experience with Kurbet at the store. She was incredibly helpful and customer-focused which made our shopping experience a breeze! Thanks to her assistance, we found and purchased exactly what we were looking for in record time. I highly recommend meeting her when you visit the store. A huge shoutout to Kurbet for her outstanding service! She is great 👍

The lovely worker Kurbet, was so nice and a great saleswoman. I would definitely return back to buy with her.

William and Veronica are the kindest and go above and beyond for their customers! They are knowledgeable about all the store’s furniture products from wood styles to tempurpedic mattresses and recommend what’s best for you and your personal needs. They are honest and my family and I appreciated their great costumer service and personability. We did have an overly pushy sales associate, Sheikh, who did attempt to take both William and Veronica’s sale. William helped us earlier in the day but my family and I were indecisive and told him we would come back! When we came back 2 hours later, William was off shift and Veronica greated us at the door ready to help us but Sheikh lied and informed us that he was an informant of William and had our information already; he then opened up a new cart and wanted my family to pay and sign immediately. Sheik then rudely told Veronica to “go away” when she approached me kindly to inform me that William was on his way back to the store for our sale. Additionally, Manager ALEX, did acknowledge/address the issue appropriately. He is a pleasant manager who treats his workers and clients with positivity. All in all, things happen, but I had a great experience at the Torrance - Ashley Furniture and appreciate their service.

Kurbet was a fantastic sales rep. She was very helpful with the selection of our new furniture. I highly recommend her service and everyone there . Thank you.

We had a great experience at this location! Olga was exceptional and helped my partner and I get exactly what we came for and wanted, a living room couch and a dining table set. We came in with an idea of what we wanted, and what we saw in-store on display wasn't exactly fitting the bill, color and materials wise. She took her time with us and did not try to stop us when we said we'd leave to check out the other furniture stores nearby to compare. When we came back and told her about the other items we saw, she was more than happy to help find us exactly what we wanted. Olga found the perfect items in their catalog online comparable to the ones on display that we liked and got us great deals that fit perfectly within our budget. Super excited to receive our items! Will update my review once items are delivered.

Saeed was awesome! I shopped around for at least 2 months and after going to 6 different stores every couple of weeks, he stood out. He listened and made sure I got exactly what I wanted. My wife and I will definitely be shopping for future furnishings at Ashley solely because of Saeed!

ATI was the best seller. She was very helpful, great, and very patient. She helped us a lot to make the right decision. ✅️

I am changing my review from 5 stars to 1. When we ordered our furniture the salesman and store manager told us that we would get our furniture delivered on Friday. We ordered it all the Saturday before this delivery date. They said that all items were in stock in the warehouse and would be delivered together. They said to expect an email or phone call a few days before our delivery to confirm a time and the address. The day before the delivery we had not heard from anybody. We called the customer service number on the invoice and they told us that we didn't have a delivery scheduled and the furniture was back ordered and we could expect it December 6th!!! We called the store and they blamed the warehouse and said they had no control over that. We asked them how they could give us a delivery date if they had no control over this and he just again blamed it on the warehouse. We feel lied to in order to get a sale. We ended up cancelling our order!!

We came in to fix an issue with a order we had on a couch ( they deliver the wrong color ) . The previous associate that helped us didnt quite meet our expectations so we got blessed to get Izaak to help us out. Not only did Izaak help fix the problem but he was extremely patient with us and showing us every available options . We left with smiles and a new couch and a center table for the living. Thank you Izaak

This store is the worst store n customer service. They have a no return policy that sucks. They do not make any exceptions for anything. I had a simple request to exchange a bed footrest for one that did not have drawers because they prevented us to lower the mattress, well they did not allow for that simple request. I spent over $3,000.00 on the bedroom set and the salesman had the nerve to tell me to donate my new set and buy another one and he would give me a good deal, I told him that what he suggested to me was an insult they do not work with customers at all no exceptions for exchange. Do not shop for your furniture there. One other thing if you call the customer service number you get to talk to people that do not speak English, they have a very heavy accent and it is frustrating to try and understand what they are saying.

Ati is very nice and helping for everthing. I will be recommend ask for Ati.

William and the manager Kiyo were very helpful and courteous! Definitely would come again.

Everything started out great. Then my furniture was too big and couldn't fit. I was frustrated and wanted to return everything and get my money back. Sales associate Mylissa heard my frustration and came to the rescue. 2nd attempt still no furniture. Had to go back to the store. And find a new living room set. I met with Ati, my first sales rep, to help me find something else. It was like buying a car. I was there for almost 2 hours. She walked with me over the entire store. But not only did I leave with a new living room set. I was able to purchase a rug and coffee table. Within the same price, I paid for the first set. Very satisfied customer. Thank you all, Ati, Mylissa, and the store manager, Alex. For your patience and understanding support. Great customer service.

Veronica was fantastic!

William was very helpful and made the experience nice and easy !

Kurbet was amazing ‘ great service

Isaac at sales was very courteous and helpful and will be coming back.

I cannot say enough good things about my experience at Ashley’s Furniture, all thanks to the incredible Melyssa! From the moment I walked in, she greeted me with such warmth and professionalism, making the entire process of selecting furniture a breeze. Melyssa’s attention to detail is unmatched — she listened carefully to what I was looking for and provided thoughtful recommendations that fit my style and budget perfectly. What truly amazed me was her extensive knowledge of the products and her ability to guide me through all the options without ever feeling overwhelmed. She was patient, never pushy, and truly went above and beyond to ensure I found exactly what I needed. Thanks to her, my home now feels complete and looks absolutely stunning! I am beyond grateful for Melyssa’s help and can’t imagine shopping for furniture anywhere else. If you’re looking for someone who genuinely cares about your experience and will work tirelessly to help you create your dream space, Melyssa is the one to ask for! Thank you so much, Melyssa — you’ve gained a loyal customer for life!

Melyssa gave us the best customer service! She was patient and helpful without making us to feel pressured to buy. She listened to everything we were looking for and showed us viable options. Knowledgable and attentive without hovering or projecting any discrimination. Ten out of ten experience!!! Thank you!!!!!

Olga was a great help and very patient and nice.

Manager kiyo is really helpful in Torrance location. He helped me solve the delivery late problem smoothly. Highly recommend Ashley in Torrance location. If you need help, you can looking for manager kiyo. :)

Izack helped us find an awesome couch! Great selection and customer service

Veronica was really nice and helpful today

Olga is so helpful. Got the furniture that I want.❤️❤️❤️

Ashley does not stand behind their products. I bought a recliner that is defective and they won’t take it back or replace. I’m never shopping for furniture at Ashley’s again. Very poor customer service and unwilling to help you.

Veronica was such a charming, helpful, lovely person. And while the store wasn’t busy, she spent like 2.5 hours 1:1 helping my mom buy a single couch totaling only like $1600, which was super sweet. 10/10!

Kurbet was great, very professional and welcoming. Thank you for all your help!!

Veronica was very nice and very helpful. She understood everything that I needed. I will come back to her every time I visit Ashley Furniture.

Ashley team members are amazing. I recommend this store to any and everyone.

Nyan/Jackie was extremely helpful selecting my furniture choices, knows his stuff like the back of his hand

Great furnitures, I was attended by Ati and she was super attentive the whole time I was in the store, showing me the best options for me

Exceptional experience at Ashley Store! I'm very excited to coming back again!!

We had a great experience at this store, Veronica took care of us, showed us exactly what we asked for, she is a very experienced and lovely lady.l, if you ever go to this store ask for her.

We had the best experience with Veronica! She guided us to get what we needed. Would come back with her again, she has a lot of knowledge.

A-t-il was great! Vert pleasant . Helpful and patient. The expérience was great!! Thanks Ati!

Kurbet was very helpful, she greeted us as soon as we walked in and was very gracious showing us all the sofas we wanted to see. We finally decided on one and she assisted with the transactions quickly. Will definitely come back!

Jesus from the Ashley store in Torrance was incredible and here’s why: he was friendly, very approachable, not at all pushy, knows how to read the room, and very knowledgeable. He is kind, funny and efficient. I must have purchased 8 furniture items including a couch, bed, nightstand etc. all done with a shipping date set up and zero APR credit approval within 40 min! Ask Jesus anything and go to him in Torrance he will work with you and get you the best options for your needs. He’s also just so cool !!!!!!

Kurbet was the sweetest! And amazing , helped us with the whole process! Definitely will be coming back in the future to upgrade our furniture with her

William did the great job for me..

Couldn't of asked for better service

(Translated by Google) Very well attended (Original) Muy bien atendida

Olga was very helpful. She gave great suggestions and made my experience smooth and easy.

Melyssa was very helpful on selecting and ordering our couch

Friendly and quick service!

Isaac was super helpful during our whole in store experience. Highly recommend stopping by for your furniture needs.

I went to Ashley Torrance and met Zee. I recommend him. He's super awesome. He helped me a lot. I had a really nice experience.

Very helpful

Izaak worked with me to find furniture within my budget. When you come, be sure to ask for Izaak!

Wonderful customer service, e joyed it

Had a great experience with the sales representative "Melyssa" she gave us a great deal on a couch set we really wanted, overall sales experience was great, hassle free.

(Translated by Google) Olga took care of us in an incredible way, super attentive, she was patient with us and helped us choose the furniture. Super good attention (Original) Olga nos atendio de una manera increible, super atenta , nos tuvo paciencia y nos ayudo a escoger loa muebles. Super buena atencion

Olga is very sweet and a kind worker. She helped us a lot.

I like this store for everythings. Manager is so kind

Saeed, kiyo, and Ali at the Torrance location were amazing. They are so knowledgeable in the mattresses and everything else. Can’t wait to use my furniture. Thank you

Loved our experience here. Veronica was wonderful. She greeted my fiancé and I at the door and helped us find a few things we were looking for. Their modular sectional is much better than the one at Bob’s. Veronica showed us you can actually take all the covers off each piece to wash them, the Bobs one doesn’t have this feature. They also had some great sales on small items and lamps. Definitely coming back.

Melissa has made my purchasing experience one of the best experiences I have had when buying furniture! She is very knowledgeable, helpful, and patient. She is truly one of the best in the store. I couldn’t have went anywhere else and gotten the discount that Melissa had gotten me. I am very grateful for her help today.

Olga was really helpful ..bought a sectional..

Melyssa was a pleasure to work with. She wasn’t too pushy and she was helpful and informative of the products in store. She was patient with my older mother and her questions and comments. I appreciate her service and this Ashley store!

Great customer service!

Olga was great! Helped us find couches and a dining set.

IZAAK is a Great Associate! He is very nice, knowledgeable, patient, and he listens to you! He definitely was not trying to make a sale but wanted to make sure you that I was indeed comfortable and understood what I was purchasing. I would definitely return and make him my permanent sales associate in the future! It was a pleasure….

Stella helped me out and very helpful and made the process quick!!!

Burbet is an amazing sales person very professional and did an awesome job helping me to find what I needed. Also kiyo also was very helpful finalizing the transaction.

Veronica was very nice and very helpful and friendly we were very happy with her You

Kurbet is the best!!! She is not trying to make a sell, she wants to make you happy with whatever it is that you purchase. Stop by and ask for her

The service was awesome, Melissa was very helpful and gave us a grate deal.

Melissa was very welcoming and did a good job in showing us around. I would love to have her as my personal assistant if I could!

Great service!

Jackie helped me so much for making decisions. Very professional!

Great selection at Ashley Furniture Store. The service was even better. Jackie, in particular, was incredibly knowledgeable and patient. They made the shopping process easy and enjoyable. Highly recommend !

Recently had the pleasure to shop at Ashley Store and was impressed by both the quality of the selection and the excellent service. Least to say Jackie made our experience fantastic! Even though we were short on time, he quickly found exactly what we needed and had us sorted right away. His customer service was outstanding—easily a 10/10. He gave us all the details we needed, and his excellent service convinced us to upgrade our set and add the protection plan. Huge thanks to Jackie!

Jamison is the best at the Richland store!!!

We had an amazing experience with Benjamin Silver! We were in a rush and he had us out in less than 10 mins getting us exactly what we wanted. 1000/10 the best customer service and super informative. Got the protection and the upgraded set due to his great service. Thank you Benjamin!

Ask for Jackie, he was very patience and made sure we left satisfied. We definitely did!

Brandon was an amazing and knowledgeable associate. His personality is welcoming and I’m so happy he was there to help me and my mother. I also would like to thank Alex for his assistance and providing the additional questions we had. If I could give 10 stars I would so here is another 5⭐️ ⭐️⭐️⭐️⭐️

The sales man, Said was kind to help us to find the right mattress. Thank you so much

Ati and Alex did a great job taking care of us during our visit. We love the warm welcoming from everyone and Ati and Alex just made us feel very comfortable and we decided to just go for it and buy our dream mattress set. Thank you Ati and Alex for all your help.

Ati was a great sales representative! Really really helpful, She was amazing with helping us stay in our budget and get what we really wanted.

(Translated by Google) On July 21 I made a purchase. The process to follow...will arrive on such a day...it is on its way...16 business days they inform me to pick up the product at FedEx...How inconsiderate not to be clear and concise from the beginning...The establishment is prestige and their attention is positive and warm, however on this occasion the delivery is disappointing. (Original) El 21 de Julio realicé una compra. El proceso a seguir ..llegará tal día... .está en camino ...16 días hábiles me informan recoger el producto en FedEx...Que falta de consideración no ser claros y concisos desde un principio..El establecimiento es de prestigio y su atención es positiva y cálida, sin embargo en esta ocasión la entrega es decepcionante.

Hasn't receive my order purchased a month ago.

Very helpful, great service.

Kurbet and the GM were incredibly helpful and patient in helping us find what we needed!

First time at at Ashley store. I had a great experience with Ati’s expertise. She has a lot of knowledge and was extremely helpful throughout the entire process! I can’t wait to receive my new dinning table!

(Translated by Google) Very well attended by Olga Ceballos, a great person and very kind. (Original) Muy bien atendida por Olga Ceballos gran persona y muy amable

A special thanks to Isaac and Kiyo for their outstanding customer service. They made us feel comfortable and easy in making the decision of buying our tempur pedic mattress.

Great customer service by Sheikh Faisal!! As soon as we walked in there he greeted us told him what we were looking for showed us options. Very nice guy!

Great experience!! We received great customer service, very informative. Izaak was a great salesman person he was very patient. Said helped us throughout the closing purchase. Well recommended!

I had an exceptional experience at Ashley Store! My first visit was back in January 2024, and I was assisted by Q, who provided outstanding customer service. His attention to detail, friendly demeanor, and product knowledge made my shopping experience truly enjoyable. I was so impressed that I decided to return today, and once again, Q and his team welcomed me warmly. Their consistency in delivering top-notch service is commendable. I highly recommend Ashley Store for anyone looking for quality furniture and a fantastic shopping experience. Thank you, Q, and the entire team for making each visit memorable!

Shopping with Ati was the best! She was extremely helpful and welcoming from the moment I walked in. I had to furnish an entirely new place, and Ati was more than patient every time I changed my mind about items and to give me information about what I was considering. She really did her best to ensure I was getting the best deals on my purchases and that I was happy with the items I was about to buy over the two days it took to finalize my decisions. Everyone there was kind, but I was thankful to have Ati to assist me personally ❤️

Thank you for your excellent service and commitment to making your customer happy.

Had a great experience with buying a Tempur-pedic mattress with the assistance of Izaak who helped make the decision very easy. He is a great mattress specialist.

Amazing customer service, thank you to the staff for helping us find the furniture that we needed! Felt very welcomed and supported! Thank you Jamison and I didn't catch her name but the store manager as well!

My husband and I are coming to Ashley today and we found the perfect furniture for our home, William helped us a lot, he had a lot of patience because we didn't have much idea of what we wanted, he helped us find the perfect sofas, the dining room. If you are looking for furniture with excellent quality, good price Ashley is the best option and don't forget to ask for William he will surely help you as well as he is super friendly to us

Very low pressure and an easy process to purchase. Ask for Zee he was fantastic, very knowledgeable and a very helpful!

I visited Ashley Furniture today and was helped by Izaak. For context, I just purchased a 1800 square foot townhome and extremely overwhelmed with how I am going to design my furnishings. As soon as I walked into Ashley Furniture, Izaak greeted me with a smile and supported me in trying to figure out my space. He is extremely knowledgeable on color schemes and the pros and cons of his products. I look forward to continuing to do business with this store.

We walked in and Brandon gave us a great welcoming. We told him what we came for and he took us to the mattress show room and showed us different option. We picked what we like and walked out with a new mattress we are happy with our purchase.

Great service , was coming just to look around and Brandon convinced us and we end up buy a mattress 👍🏼

Great service. Great experience. Brandon was very helpful and answered all my question. Recommended it.

Stella was so amazing and so knowledgeable!

Best experience Issac is the best employee and has good communication with us and my daughter made friends with him and also has great jokes give a raise to Issac!!

Do not shop here!! These people are scammers! They sold us a set of couches. One was a 3 seater, the other a love seat. The love seat was as is store display to take home on the same day and the 3 seater was to be shipped to us. These people ordered the wrong 3 seater, and delivered it to us in a completely different color and material. We refused it. Had to wait 4 days.. next delivery - SAME COUCH!! Wrong color and material. Refused again. After multiple attempts to reach the manager, he told us we were sold a discontinued couch and that it wasn't in stock. Now that we were stuck with the loveseat, he told us he would give us different couches and we could just keep the love seat, to come in store the next day and make sure we liked the couches.. to our surprise an hour before we are supposed to come in, another manager calls us and says we are not able to get the new couches the manager promised us. At this point we asked for a refund and they refuse to refund us because the loveseat we do have is AS IS!! YOU GUYS SOLD US A SET OF COUCHES THAT ARE DISCONTINUED!!! Do not shop here!! Scammers!!

Olga did a fantastic job showing us mattress’ and frames. She really understood the style I was looking for. What I appreciated the most was that she wasn’t trying to push styles I didn’t like. She was patient and went above and beyond to ensure our satisfaction. This is the first time I’ve receive this kind of quality service at Ashley’s. In the past, we’ve had very pushy sales reps. I would love to keep coming to see Olga for future purchases.

Ati - very helpful and informative/answered all my questions with great details . Great customer service

Ati helped us out, she was very friendly and was able to help us out to find what we want

The price is reasonable and service is great. The most impressive is the sales lady Melyssa Rodriguez is the best, very patient and not pushy at all.

Huge thanks to melysa for helping us and also giving us our space to shop freely and comfortably! Happy with the items we purchased

Ati was amazing! She provided excellent customer service. Ati was extremely patient as we shopped and she was very helpful answering questions we had. Thank you!

Melissa was extremely helpful and knowledgeable. Excellent experience!

5 stars for me! Definitely look for sales rep Stella Stella was amazing! She help us out today. Customer service was amazing. Will definitely come back to this Ashely’s location!

10/10 service by Stella

very attentive to my needs, very informative and friendly

Stella was very helpful. She is people person with a beautiful smile. Keep up the good jo

Thanks ZEE for your help!

Izaak was such a great help, he took his time and was patient with my husband and I . He thoroughly explained everything to us with our purchase. Any questions or concerns, he was on top of it. You can tell he is very genuine and loves what he does, he truly does care to find what best works for you and your best interest. I’d definitely recommend going with Izaac, you won’t be disappointed!

Hands down the best Ashley store you can come to sales associates are on point with making sure you’re taken care of Melyssa will go above and beyond to make sure you’re taken care of Thank you guys for all you do

I will definitely be coming back! Ati provided us with excellent customer service.. I would highly recommend her when shopping with Ashley furniture. She gave clear information and helped us find exactly what we were looking for. Thank you Ati! We hope to see you soon!

Awesome deals and customer service!

Melissa was awesome. She greeted me but didn’t stalk me. She was knowledgeable, kind and had incredible energy. She told me what I needed to know for financing my new bedroom set. She was honest about the fees and offered me a great deal. Ask for Melissa when you come to Ashley’s

Great salesman, very knowledgeable and no pressure. Will be back again.

Melyssa was patient, kind and very thorough. She gave us great customer service and we came home with just what we wanted!

Thanks Melyssa For the great deal

Izaak was amazing! He went above and beyond to help us find what we were looking for.

Update: The manager from Ashley Furniture called me after seeing my review and was very helpful in resolving my issue. They were very helpful and understanding. However, please make sure to read about the protection plan and get the pamphlet prior to purchasing the plan. . . . DO NOT GET THE REGUARD PROTECTION PLAN! My roommate and I bought a couch from this store a year ago and the sales person was telling us about the protection plan for the couch. We were told that the plan would cover anything from pet damage, rips, and any other damages from normal usage. We filed a claim on June 1 of this year and we often checked the website and our email for any updates on this claim but no update came through. It wasn't until I called in today that we were told our claim was denied. We were told that the reason it was denied was due to the fact that the damage was not caused by an accident. The process of this was very frustrating as the protection plan website does not provide you with any updates on your claim. Please beware when they are advertising their protection plan because it is not as good as they make it sound.

Stella was so helpful! We walked out with a beautiful couch - very excited to lounge all day on our new sofa.

The representatives were very helpful. They asked for our preference, budget, etc. Kiyo, Sheikh, Antonia, and Alex were super friendly and attentive. They gave us so much discounts and saved us a lot of money! They have wide range of selections for couches. We love the one we got, so comfy! Thank you so much!

Stela was awaome

Look for Brendan, he had great customer service but overall what impressed me was his patience to satisfy our needs .

Izaak was very helpful in all respects and not only gave great service but also got me a great deal! Highly recommended.

Olga was extremely helpful and walked me through everything step by step from the second I walked in the door. I can’t thank her enough! She was incredible

Just had an awesome visit at the Torrance location wish I could give the customer service 10 stars the cyedha girl was very helpful

Izaak was the best! He was really patient and knowledgeable; willing and able to answer any questions/concerns that we had with looking for the perfect furniture for our home. He worked out a really good deal for us & made sure we left happy. Definitely will be coming back for any future purchases!

Ari was super helpful.

Stella was helpful and was able to give me some discount in order for me to buy my dining chairs instead of another furniture store I’m giving 4 because I asked the front desk and referred me to a vending machine. After I spent over $2800 at least they should have offered water to drink on a warm day.

My fiancé and I had a remarkable experience at this Ashley furniture store here in Torrance. Attie was a very helpful person with our sofa’s purchase.

Melissa was amazing, very helpful, reliable and attentive! Go to her at ashley’s!

I went to this store and they helped me a lot with what I needed. I really appreciate the girl associate Ati and the store manager Alex. They both have been very helpful. I will definitely be back.

Had a great experience at Ashley Furniture! So excited to get our furniture!

Great customer service

Zayad and Alex were great

Olga has been very amazingly best with me she has given me furniture that I love, and my house could look lively again if it wasn’t for her I can’t stop thanking her. And Ali he gave me the best deals that I couldn’t find except there and I will be coming back for their beds.

We have a good experience with the Spanish people to help us to make the purchase. We got really fine furniture with that very very good deal. I’m happy to come to this place and recommend a very recommended and a future for friends and anybody they like to have a good deal with good furniture, Olga it was the sale person to help us in honor mention to the manager, Ali, who is give us a good price

Evan was great, very helpful, friendly and professional!

Great customer service from Ati I was treated like a VIP.

Amazing customer service by olga, she was very attentive and acknowledgeable with us. Very good experience. Definitely coming back and buy from her again.

Olga is the best she will make sure you get the best service

I came in today for a new bed and was revived by the nicest person her name is Olga her customer service was spectacular and went above and beyond to meet my expectations thank you so much !!

Wonderful experience purchasing patio furniture. Our salesperson, Evan, was fantastic!

Beware as they will try to trick, swindle and rob you. Especially when it comes to charges, exchanges or returns. Try going to another Ashley's location.

Melissa was very personable and professional. It was a pleasant experience.

We had Meylssa to help us, she was amazing, informative and very accommodating!

Great service and pric3

Isaak and Kiyo were super helpful, very friendly and helped us get a good deal. Definitely recommending Ashley!

Awesome help.Said was awesome Ali was a great manager. They both helped me very well.

William out of the Torrance Ashley’s location is the salesman of the year, we are voting early! He was patient, considerate, not pushy and made good suggestions to find solutions as it took us 5 weeks for the final sale. We had to go back and forth to get measurements 2 times before the 3rd time was the charm. We even went to other Ashley’s in other cities and had to go back to William because he had great follow up with kindness and efficiently of our large purchase that included a living room, and 2 bedrooms! If you want to experience the old fashion kind of service our parents used to get, visit Torrance Ashley’s furniture and ask for William at the front desk!

This place was the best with the best Customer service and care. Isaac helped us choose our new Couches. He was really help today. I recommend this store and recommend Isaac helped you.

This is a great place very helpful and nice. Thanks to Isaac for being so helpful and caring he was there the whole time explaining us what was needed and giving us the best offers.

I didn’t have the best experience at Ashley furniture. I walked in the store to a salesman yelling at a salesgirl talking about how she stole his client, right on the sales floor for all of the customers to hear. Then the same salesman came up to me and I did not want him to help me, because there was no way I would give him any commission. Then I found what I wanted, and asked a girl to help me and when we started talking about the price, she pulled the manager aside and started talking in another language with him and you can tell he was annoyed when I asked for the Memorial Day discount. It made me so uncomfortable to see the faces he was making at her when he responded and she says “we can only give you 5% discount.” I should have left at that point but I was so tired of trying to find something I liked so I caved. The manager was so unprofessional. I regret my purchase and will never buy from Ashely Furniture in Torrance again and will never recommend this place. Just awful.

William was very helpful with our experience and made everything easy.

Izaak was very patient and kind when my mom went shopping for her couch. Even the manager was very kind. We appreciate you guys

Bought a couch, coffee table and bedroom set. Melyssa was very helpful throughout the whole process and got me a great deal. On top of that she worked with my weird schedule to get me a delivery date that worked. I will definitely use Melyssa if or when I decide to update my dining room.

Evan was a great salesman who really explained the differences in the various couch models to us, the variations in materials and even made us feel comfortable going back and forth to the various models and repeating the information because we kept forgetting. He really made buying here a great experience and we would highly recommend him for his professionalism, personality and his approachable demeanor.

Melyssa the sales rep that helped me was great!! I normally never shop at stores that are consignment based at all... but if I'd ever do it again Melyssa is who I'd want to work with!

Kiyo and Izaak were awesome! Very helpful. Great service! Above and beyond!

Isaak was great! Very knowledgeable and very helpful! Thank you Isaak! 😊

Kiyo is great, very professional and helpful

Izaak was very nice and helpful during our shopping experience! Even got us an incredible discount!

Isaak and Q were extremely helpful at the Torrance location. Highly recommend

Evan was really awesome

We had the best customer service by Melyssa R. She was great at explaining everything about our new mattress, pillows, dresser and drawer chest. I would recommend her if you're looking for furniture for your place. Amazing price for everything we got. Thank you again Melyssa!!

SHEIKH PROVIDED EXCELLENT CUSTOMER SERVICE

Stella helped us pick out our furniture for our new home. She was amazing and even my kids loved her. She was very professional, patient and super nice! She was knowledgeable about all the products too! We loved her and the furniture!

Zee was a excellent person to use I will definitely be shopping here again

Izaak was fantastic. Took his time, helped me choose the perfect mattress. Also helped with finding a couch and coffee table. Super friendly and knowledgeable. Absolutely would come back for future purchases :)

Melissa was incredible! So friendly and professional.

The sales team at Ashley’s is very helpful and willing to work out a good deal. Definitely recommend

When you visit Ashley, definitely look for Mr. Zee, excellent customer service.

Maribelle was great! Very friendly and knowledgeable. She helped make the sales process quick, easy and comfortable.

I was truly happy with the service we received from Melyssa. She was pleasant and friendly. Great sense of humor! I love our new furniture!

(Translated by Google) Isaak helped us with our purchase and gave us a good price. (Original) Isaak nos ayudó con nuestra compra nos dio buen precio

Willam was great and very helpful with my first purchase!

Melissa was very kind and helpful in letting us decide what mattress to get… She took her time to explain about each mattress and let us take our time in choosing the right one..She was simply the best!!!

Great furniture, great prices, great customer service 👌🏼

Our family worked with Melissa. She was phenomenal. Melissa made sure to answer all our questions and find pieces we wanted specifically. We will be referring her to our family and friends, and coming to her for any future needs .

Melissa Kiyo was absolutely AMAZING! Their customer service and patience was impeccable. Job WELL DONE!!!!

Cyedha was very helpful in doing a sale for me and my dad. Ali very gracious. Exceptional customer service!

We purchased 2 bedroom sets at Ashley. On the day of delivery, the setup team discovered that one of the beds had been shipped with an incorrect piece. They left it unassembled on the ground and had me call customer service and make a case. I figured no big deal, but we called week after week only to be told they had no update on our case. Even though this was 100% their mistake, we were told they would not give us a replacement bed or a refund, we had to just sit and wait. Finally after over a month and a few threats to dispute the charge with the credit card company, they sent someone out to replace the bed. I’m not sure who in this process is to blame, but I’ll certainly never buy from Ashley again.

Stella was so patient with us and super helpful and knowledgeable!

Melissa was absolutely wonderful, very patient and was able to find to best option to work within my budget. Her and the supervisor both went above and beyond.

Maribel and Kiyo are AMAZING!!! They did an awesome job helping my family get the furniture upgrade we needed. They never rushed us and even stayed after hours to finish the sale. Thank you so much!!!

Excellent customer care, friendly and polite behavior

Melyssa was great give her a bonus

Evan was amazing! We found some wonderful furniture here. I love it. ☺️🎁

It was a very easy and stress free shopping experience with excellent customer service! We are very happy with our purchase.

Had a Great Experience at Ashley's in Torrance. Olga was super helpful and answered all our questions. She even brought her manager to assist with negotiating a price within our budget. We are happy customers, thanks Ashley's 🙌

Awesome... sales service....stella. .

My wife and I were in the market for a new couch and we were helped by Ali and Ati. They went above and beyond to get us what we needed for a great price. This is our second large furniture purchase from Ashley and we will keep coming back here for our future furniture needs. I would highly recommend finding Ali or Ati for any furniture purchases!

Evan was a great help and did a wonderful job!!!

Ask for Stella she was amazing 🤩

Evan was super helpful. He was super knowledgeable and answered all the questions we had. ( we had a million questions) I highly recommend coming here for good prices and amazing customer service!

Melissa and Issac was the best, I was very greatfull of their customer service. 5 Stars ⭐️ ⭐️⭐️⭐️⭐️

Evan Stevenson was very patient, knowledgeable and not pushy. Even though I didn’t make a decision right away, he still got me a great deal after my 3rd visit. He never made me feel pressured to make a decision on the spot. I used to be a big fan of Jerome’s Furniture but after getting a great deal on bedroom furniture I purchased last year, I came back Ashley Furniture to invest in a new couch and chair as my purchase at Jerome’s back in 2019 didn’t hold up. So happy with my purchase and can’t wait to see it in my home!

We bought the most amazing tempurpedic mattress at Ashley’s with the help Alex and Sheikh. We got such an amazing deal and are very happy we came to this location. Best location and customer service, come here for all your furniture!

I originally wrote a positive review about the team at Ashley Home Store Hawthorne Blvd in Torrance on 4/30, but I am retracting it and leaving a negative review due to their actions after the sale: Today's post 5/6/24: I no longer recommend Ashley Home Store and here are my new feelings and why........ I originally wrote this review when I completed the transaction in store, but unfortunately things turned badly for me after receiving delivery. When I bought the furniture the items were not in stock and therefore I wasn't able to try out the couch but decided to proceed any way as I felt that I could exchange the items if needed. However, this is not the case. When I received delivery Ashley Store sent the wrong hardware so my children's bed could not be completely installed and now I have to wait weeks for a technician to come out here again and fix the problem. There was also a rip in the bottom mesh of the couch that needs to be repaired. Furthermore, the sales associate Sha at Ashley Home with whom I originally praised sold me two "Bunkie Boards" with my two 10in twin mattresses for the bunk beds. He highly recommended these boards and convinced me to buy them. However, they are 2in thick boards on their own and now with them installed plus the 10in mattress it's a liability as my seven year old daughter can roll right off the top bunk and get seriously injured. I spoke to Ashley Customer Service and they said all sales are final and would not work me with me return these two bunkie boards and get 8in mattresses, which is what Sha should have recommended in the first place since again the bunk bed was not on display in the show room so I had to trust his knowledge as the "sales expert." Well, this really back fired and now I am stuck with these $100+ each bunkie boards and Ashley is being completely inflexible. I also asked to potentially upgrade to a more expensive leather sectional and the Customer Service team and in-store team refused to help me. This is terrible customer service! They could have been understanding of my particular situation and circumstance especially since Sha made these recommendations and I wrote such an initial positive review. However, the whole Ashley team chooses to lose a client who was going to buy more furniture in the future and recommend to my network. I no longer recommend Ashley furniture and anyone looking to buy from this team beware as are disingenuous and misleading. Plus, you won't have any flexibility after the sale. I am a very unhappy customer. Please do not shop there.

The seller William and the manager Alex They were amazing at negotiating and super attentive

I had a great shopping experience at Ashley furniture. Sales person Evan was amazing. He was very patient, Was very knowledgeable about all of the furniture and was able to get me the best deal possible. I highly recommend Ashley furniture.

Melyssa was incredibly sweet and helpful! She definitely made sure to meet our needs. She made our experience at Ashley’s very pleasant. Definitely coming back for our future furniture needs.

Melissa was super helpful! We found a great love seat that she was able to help us order. Very professional and courteous. 11/10 recommend working with her.

Sales person was very nice and friendly. But all services (delivery and customer service) I received after buying the whole set of dining table was literally 0 star to give. Delivery people made a little mistake (left stain and scratches on the furniture) which is still understandable. Everyone make mistakes and it happens. After they left, I saw one of the screws wasn’t screwed tight which I had to call them back to come back and re-screw/tighten them. And they said it’s already tight enough which you can clearly see it isn’t (they still couldn’t fix it) One of the dining chairs were defected. So they transferred me to the customer service team to schedule with the cleaning technician. And I scheduled an appointment on Saturday and they told me to give them a call back to ‘confirm again’ and that the appointment was set up. Then I called, they said that appointment is now gone. What’s going on Ashley?I didn’t like any of the services which I do not recommend to my family and friends. Ashley furniture saved one star because of the sales rep

Excellent service Joanna was great!

Rug is good price,but ambushed upon paying that no returns. Told delivery would be Friday, but was delivered to our front lawn without warning or notification on Monday four days early . What if we had taken a trip expecting Friday delivery ?

Ms.Olga provided me with excellent customer service. She had a lot of patience and was very knowledgeable also helpful.

Omg!!!! Sheikh and Ali you are the best. I came into the store looking for a sofa sleeper for a family my Non Profit Organization, Sisters of Watts was helping, I told Sheike the situation and he went right into action with helping me choose the right one. I was able to get the sofa with my budget and they blessed the family with a set of beautiful lamps. Thanks theeeeee best customer service I have experienced thus far.

Army was amazing. He helped me find the perfect couch

My experience at this store was great, Alex the manager was amazing, patient, so friendly, and very helpful. Olga assisted with the transaction and was very kind as well. Due to my experience, I will definitely return back to this store again and plan to refer others to go as well!! THANK YOU!!

Maribel did an excellent job explaining all our options. Very helpful and friendly and offered a nice deal

Izaak was the best! Super knowledgeable about everything! He made my experience great!

(Translated by Google) kiyo Izaak thank you very good services (Original) kiyo Izaak gracias muy buen servicios

Excellent sales woman Olga from Torrance, California❤️❤️❤️💋❤️❤️ Call Mahal done

Good job Ramy

Was helped by Maribel, GREAT CUSTOMER service. Answered all questions I had. Will return forsure

Excellent service! Alex and kiyo are both very helpful and supportive. They helped me find what I needed. I highly recommend this store and these people!

Great customer service! Joanna was wonderful

Very nice place and friendly employees the best experience ever

Isaac very helpful and patient.

Izach was cool and helpful 👌🏼

We had a good time shopping at Ashley's. Maribel was very helpful and kind. We really appreciated her patience and we felt she understood what we were looking for. Very thorough. We can't wait till our dining room table is delivered!

Stella Pacheco was professional and knowledgeable!! Great customer service!!

Execellenr customer service from the moment we walked in until the moment we walked out! Product exceeds our expectations.

Bill was amazing. He was patient and polite while also not being abrasive. He gave us many options. We came in with one idea and we walked out with a better option and more bang for our buck. The woman with black hair, I am sorry I forgot her name, who aided as well was very helpful and helped us seal the price point we wanted with bill. Thank you again!

Awesome customer service made a new friend Stella!! Thanks for welcoming us. Keep it up!!

Super quick and easy shopping experience with Stella! Would easily recommend to family and friends

I had an excellent experience at the Torrance Ashley store. The salesman was very helpful. The delivery crew was the best. I would definitely go to Ashley’s again for all my furniture needs.

Stella helped us solve a delivery issue buy showing us an alternative option that can be delivered in a week rather than months. Grateful for her efforts. Excited for the new furniture.

Olga was very helpful. Would recommend to a friend

This store is best! The staff is always friendly and very informative. William did such a great job at explaining to me the different types of mattresses and helped me get exactly what I was looking for. Thank you! I’ll be in again to buy more furniture.

Melyssa was very patient, very helpful. I would definitely come back to Ashley because of Melyssa. Excellent CUSTOMER SERVICE 🤌🏻👏🏻She was very understanding and focused.

Jay was amazing and Alex was super helpful!! Exceptional customer service!!

Izaak was friendly and approachable without being too pushy. Felt like he was help, not just to sell. Also, having purchased furniture from Living Spaces previously, we felt the furniture here was better quality. We would return to this furniture store for other furniture and ask for Isaak!

Exceptional service by Ramy and his supervisor. Thank you for being patient with us as we looked at all our options and for working with us to get a deal we could not refuse! We are so excited to get our new furniture soon.

Perfect

First time purchasing at Ashley’s, went in with the idea of just going to look for a future purchase. Doing so, the one only Mr. Family man Zee, was very welcoming from the moment we came in and was so helpful in explaining every detail that comes within purchasing a bed. Doing so we looked at all options and we saw one that we liked the most, thankfully Mr. Zee was able to work his magic and provide us with a great deal we could not ignore. We ended up leaving the store with purchasing a bed, with frame, and new pillows. We are so happy with his customer service and understanding our budget/ needs.

We love Jay! He was very helpful and provided excellent customer service! He the only reason we keeping going back to Ashley ❤️

Stella was super helpful and made buying a new sofa an easy process. She even sold me a protection plan to help protect my new sofa from my pets.

Customer service at the time of purchase was good everything else worse experience Delivery personnel worst ever experienced they would not deliver upstairs said it would not fit on the stairs after I removed the item from the box they took the box upstairs after they said that the box would not fit then they took a video just to prove that supposably they took the item upstairs which they never did after the fact just to find out they said it was too heavy and I called the store to complain and it has been over 2 Weeks have not heard anything back from the store overall not

Maribel was very nice and patient with us. Helped us out with ALL our questions.

Gabriel great great customer service! Very knowledgeable and patient. Extremely helpful. Will definitely be referring everybody to Gabriel as well as Ashley’s.

Great service! Super helpful.

Maribel was very patient, very helpful. I would definitely come back to Ashley because of Maribel. She was very understanding and focused. Kiyo was very helpful as well! Service was outstanding 🥰

We went looking for a sofa, William really helped us trough the process, he speaks Spanish so it also helped us a lot! We had the best experience shopping at this Ashley Store, we received the sofa the day it was promised.

Evan and Melissa were amazing and very patient. Carmen is very pleased with the service and I'm now a new member of Ashley's.

Stella has been great at helping me pick out my new sectional. Took the time to help me to decide. So excited with my new furniture!! Great store, great options. Highly recommend!

Thank you Maribel for your very kind helpful advice.

Melissa was great! I appreciated all her help. Go to Ashley and ask for Melissa!

Debbie was extremely helpful and insightful during my visit. I purchased a mattress from her.

Deborah Perry was very helpful with finding a recliner for my 92 yr old mom. She took her time with us and provided information aoubt the various recliners there. If she did not know the info, she went to find the answer for us. I appreciated her help and assistance.

I visited this store today and the staff was very friendly. Deborah was the sales rep who helped me and she gave amazing customer service. I found everything I needed for a discount price! I definitely recommend this store to anybody who is looking for a change of furniture and a great deal. :)

Huge selection of furniture and accessories. Great customer service, thank you!

We have bought a lot of furniture here. Service is great, nicest looking furniture anywhere. Quality furniture at a reasonable price. Salesman Zee was very informative and polite.

Great customer service by Jeremiah Highly recommend him!

Billy is an awesome salesmen. 2nd to none. Please ask for Billy when you arrive at this location. You will not be disappointed. Thanks Billy. God Bless!

Stella was very helpful and friendly!

Nicki and the staff are always on point! Great charcuterie board decorating class ‼️ We had such a fun time. Thank you🙏🏽

Loved the customer service. William was very patient & knowledgeable about the products. Will definitely recommend to friends & family.

Absolutely love the workshops at Ashley Furniture store! Great time was had by all!

A really fun & interactive event held at Ashley Furniture store in Torrance, CA. The staff were so helpful & friendly! We truly appreciate it. Shout out to Nicky for organizing such a fabulous event! Thank you again!

Had a great time at the charcuterie board event. The staff event were amazing and the food/drinks were great.

Very positive Stella

this was a really fun event and it was a cute outcome

Had an amazing time at Ashley’s craft event and Stella was great!

Stella was great! I love attending events and buying at Ashley!

This was an awesome event. Nicole was amazing. Had a chance to check out some nice sofas

I LOVE Ashley furniture! They are awesome. I loved working with Board and brush to make my own personal charcuterie board. Steve, Kayleigh, & Vivian were great! Nicole puts on the BEST events! She needs a raise!

Stella was an absolute got rep for me and my family. She was very knowledgeable of items and great with customer service.

Everything seemed to go well the day of the purchase. Delivery date was April first. It’s now May and I got a call that my purchase won’t be in until end of May. This is the 4th change on the date. Tired of the back and forth.

TORRANCE STORE: Worked with Evan Stevenson. He’s GREAT!!! Did whatever it took to make sure our shopping experience was easy and pleasurable. We purchased more than intended because he got us a FANTASTIC deal. Very much looking forward to returning in the near future!!

Just wanted to say that I went to Ashley in Torrance yesterday and had the most amazing experience! Walking in I was pretty nervous not knowing if I was ready to make a big purchase, but I was immediately greeted by Debby. Her energy was very sweet and welcoming which made me get comfortable asking questions (which I had alot of). There were many diff selections to choose from and configurations of sectionals that it took me over an hour to come to a decision but Debby was very patient with me. The manager, Melyssa, also helped Debby and I through the process by working with me and making sure I got what I wanted and also what would fit my budget. They were both very communicative and informative! Safe to say I am very pleased that the process was very smooth and easy going and will definitely be going back to Ashley for more furniture! I really appreciate the both of them for taking good care of me and allowing me to purchase the sectional I really wanted. 😊 thank you Debby & Melyssa!