Ashley Store | Torrance, CA 90503

Olga was amazing!

(Translated by Google) Thank you Izaak for you help! Excellent customer service! I left very satisfied and happy with your help! It was a beautiful experience. Love my new bedroom set! (Original) Thank you Izaak for you help! Excellent customer service! Me fui muy satisfecha y contenta con tu ayuda! Fue una bonita experiencia. Love my new bedroom set!

Izaak was the first to approach us as we walked into the store. He let us know he was new but was so helpful and made extra trips to look up old purchases to confirm the mattress size we needed. Great job Izaak and best wishes.

(Translated by Google) Thank you Olga for your good attention to us with our purchase at Ashley. Thank you Olga for you awesome service towards us in our recently purchase at Ashley. (Original) Gracias Olga por su buena atencion hacia con nosotros con nuestra compra en Ashley. Thank you Olga for you awesome service towards us in our recently purchase at Ashley.

Very friendly and helpful

Yvonne was great! She was so helpful, showed us around the store and gave us recommendations based on what we wanted.

Update. They agreed to pick up the item and refund us. However that was 2.5 weeks ago. We were told the refund would be processed within 7-10 business days. It has been more than 12 business days and no refund. They took the item and also didn’t give us our money. Again, like before, we have to chase the store manager down to get the money back and she, being as unprofessional as she is, is now ignoring our calls and not responding. This has been going on since July and at this point we should be getting interest on our refund amount. This entire store is just fraudulent people and fraudulent practices. AVOID if you want to not get a headache for 4 months. The most unprofessional, pushy, and money hungry salesman you will ever find in this country. They followed us the second we entered the store, and chased us around constantly trying to get us to to buy something. Ameer, one of the salesman definitely needs some etiquette classes. He constantly called me and told me how he could get the furniture to me quickly blah blah. He called 5-8 times a day when he was trying to make a sale, even after I told him I was busy at work. Fast forward, we purchase two pieces of furniture. The sofa has the wrong arm chaise, wrong color, and is so poor in quality that it looks like it was purchased from dollar store. We call within the 72 hours and they do not pick up our calls, and constantly tell us that the manager will call us back. The manager is the most ghetto sounding person I have encountered in my life. She does not know how to speak to people, and speaks beyond disrespectful and rude. She flat out told me it is my fault that they sent the wrong item and will not be taking it back or make any effort to replace it. So be warned. Once they make a sale, and deliver the wrong item due to their own fault, they will take zero action to remedy the situation. Avoid at all costs.