Ashley Torrance, CA 90503

We purchased a bed frame and had it installed by Ashley's furniture. The supporting wooden slats broke and we filed a claim. If you buy furniture here with "furniture protection" it's very hard to actually get something fixed or replaced. They make it really hard to complete the process while the salesperson will tell you it's the best. Also, if you read the contract, once you move to a different address they won't honor it.

Carroll and ken assisted me in buying a sectional that ended up being perfect for our space. They were super helpful at providing a great deal and made the process super easy. They delivered two days after I bought at the store

The best salesman, that's the reason we got more pieces of furniture than we expected. He is unbelievable!! Just the best!!!!!!!

I will go straight to the point here. My mom came to look at some Furniture at the end of December 2021 and she got brightly hooked into doing a purchase due to a "promotional offer" of a dining set, bedroom dresser and a chest. At the time, they promised furniture would be delivered in 45 days. Well that furniture did not come until 60 days later and every piece was damaged or missing parts. After that everything else became a horrible experience, we stopped by this store and we spoke with sales manager, customer service manager and even the store manager. They over promised and under delivered every time. We stopped at the store over 10 times and we got redirected to call customer service. We got so frustrated with the whole experience that we just decided to return everything and get our money back. Within a period of a month, the store manager resigned followed right after by the customer service manager. We escalated the issue with the escalation team through the customer service and we spoke to 3 different individuals which all gave us different stories. Most recently already in May 2022 (5 months after) I would usually go with her, but my mom decided to stop by herself to do a follow on her money. The new Store Manager by the name of Albert Rojas the audacity to call my mom "our store pet" followed by additional insults while she was sharing her bad experience with another customer. This is unacceptable! Who the hell does he thinks he is? Bottom line you have been warned with the kind of experience you will be facing with this business and the new leadership from this store. I really hope he gets fired soon!

AAMIR and his manager guaranteed me delivery for my mattress and bed on 5/19/22. Paid a very hefty price for it and I still have not received it. Only way I will return here is if I am compensated in some way. Customer service advised me I have a delivery date for a later time. Please provide honest information moving forward.

Aamir and Alnoor we’re extremely attentive and patient with me. There was no rush or hassle I love this store and will definitely recommend it to my friends and family. Thank you Ashley of Torrance.❤️