Ashley Store Victorville, CA

Loved Benjamin Silverstein , helped us sooo much .very welcoming. Helped us get our perfect bed couldn’t be any happier

Cassandra was great representative with me today!😊

Very helpful staff.

I don’t leave reviews often but Benjamin was very laid back and super helpful. A very cool chill guy. Please ask for him if you want a laid back but helpful experience.

Good customer service

DON'T BUY THE WARRANTY THEY DON'T HONOR IT ANYWAYS! DON'T GET THE EXTENDED WARRANTY IT'S A 3RD PARTY AND THEY DON'T HONOR IT EITHER!!!!

Bill was able to help me with finding my new bedroom and dining room set. This experience was easy and stress free.

Had a great experience at this furniture store! As soon as we walked in, we were greeted and helped right away. Cassandra was amazing — super friendly, patient, and really listened to what we were looking for. She helped us pick out the perfect couch and honestly seemed to know exactly what we wanted before we even said it. Definitely recommend asking for her if you stop by!

Kylee was very helpful

Best experience we have ever had in a furniture store. Kylee was professional, nice and easy to work with. She had us in and out quick. Absolutely love the furniture that we bought. It is sturdy and so nice looking. Thank you

Very helpful sales person.

Great price but pretty expensive price to deliver so I a..picking up in Colton great sales rep

Exceptional customer service. Our new marble table had discoloration. I called Ashley who had a Rep come out. He could not remove the stain and placed on order for a replacement. We purchased an entire living room set and am very happy with the quality and service. We only purchased from Ashley.

Great and fast service. Nisha was friendly and was a great help.

Staff was very friendly, helpful, and honest about their products.

Amazing customer service. At first I wasn’t greeted but then Marty came over and helped me through my whole process of buying furniture smooth and easy. I recommend going with him he’s amazing.

Very spacious to move around wheelchair accessible and the salesman ben silverstein was very nice and helpful

My family had a great experience with Kae-lee. She was extremely knowledgeable and professional. Kae-lee helped us to find the best priced couch within our budget and even took the time to help me with multiple quotes on the different sizes. Super grateful for her help and for Ashley Furniture for providing such great deals and assistance.

Fabulous experience. Sales people were respectful of my need for space, time and budget. Knowledgeable as well, I was impressed.

Thank you Lucy. Great customer service

The selection of items is vast, the store is clean and organized pretty well. Our sales person, Michael was very knowledgeable and also he was extremely professional and nice.

Very excellent service

Elias and Benjamin did Great! Awesome service. Always happy to shop at Ashley furniture at Victorville.

Wanted to drop a quick line to thank everyone at Ashley store customer service just outstanding you make it fun experience the Victorville staff made it easy working with us meeting our needs we left very happy with our purchases and the kind courteous and professional service we received Thank you Ashley your the best see you next time.

Marty was great

We were greeting immediately and given so many options and zero pressure to buy! We ended up leaving with a beautiful couch and tv stand. Thank you to Ben for an amazing experience!!!

Outstanding, easy

I personally had a very smooth and insightful experience. The worker who helped me was actually named Michael Jackson and he was extremely knowledgeable and helpful.

Friendly non pushy sales people and Iwill be going back

Acima...Charge me 25 late fee for paying ontime ..make it make sence ...i called in a payment same day... straight scammer

The whole staff, including the manager were amazing but my customer service representative Vincent was Great on a scale 1 to 10 he was a solid 10. Respect to the manager a solid No mess around dude respect.

Great customer service. Answered all my questions.

(Translated by Google) LINO sells manager... all they want is to sell... they deliver the purchase some time after what they told you... and they brought me sofas of a different color than the one I bought... not good lino 👎🏼 (Original) LINO sells manager... lo unico que quieren es vender ... entregan la compra tiempo despues de lo que te dijieron .... y me llevaron sofas de otro color que no era el que compre ... not good lino 👎🏼

They never answer the phone and they have around 6 plus people working there. I just made a purchase and one of the items has a nails sticking out of it.

(Translated by Google) Very good service (Original) Muy buen servicio

I've purchased furniture from Ashley for 20+ years. We found our most recent visit and spend of multiples of thousands of dollars expedient, comparatively affordable and overall just what we needed. We felt a bit pressured by being asked if we were OK by no less than six individuals, I consider that a factor of sales management tactics and training.

Bill did a great job, very knowledgeable and patient with us. Definitely will come back when we need more furniture and ask for Bill. Thank you, from Doug and Grace Schwab

My first time in Ashley Furniture and wow I was pretty amazed at all the beautiful furniture. The young lady who helped me was very nice and helpful. I willbe going back for more furniture. Thanks

Great service

The entire experience was perfect. Thank you Michael Jackson !

My experience was very good I was greeted right away by Cassandra one of the sales people who helped me find what I needed and did not try to Hard Sell me on anything I very much appreciate that and I think she is an excellent salesperson thank you

Mike Jackson made my bed shopping experience a joy. I went in to look and he set me up real nice a class act. Option from mattress to frame. He knows his stuff. Great experience I am going back for all my future needs. Thanks Mike

DO NOT BUY ANYTHING FROM HERE YOU ARE BETTER OFF GOING ON TEMU EVERYONE HERE IS LAZY AND JUST WALK AROUND ZERO TYPE OF HELP AND GOT SCAMMED OUT OF A HUGE $180 RUG

Friendly staff, helped me find exactly what I was looking for

Nisha was amazing and professional so glad I stopped in today and wife is happy with the pick

Michael Jackson (salesman) provided an excellent customer service, however the delivery date as promised today (2 May, between 8am -12pm) were NOT fulfilled. I have confirmed 2 texts last Tuesday and yesterday (1 May). Very disappointed with this service, and will no longer conduct any business with Ashley in the future!

I went in to support my sister while she shopped for a bedroom set and I ended up buying a new sectional sofa! It had been years since I had walked into Ashley and I was pleasantly surprised. They have some quality furniture in many styles! Carlos, the salesman who assisted us, could not have been nicer. He was knowledgeable and patient in answering all of our questions. I will go back to Ashley for my future furniture needs!

Great selection of furniture for all scales of life the basic the luxury and modern life style.

Cassandra was very attentive and overall extremely patient. She was very knowledgeable and did her due diligence ensuring all the pieces we purchased were the right colors and sizes. Ask for her when you go in.

Excellent service! Great prices! Efficient

I always wondered why the store is always empty. Now I know why.. Came to ask about a dresser we saw online so disrespected. The girl gave us the poor talk and took us to a section. There was four poor people or low cost furniture. Little did you know I have a credit card and didn’t need that kind of treatment I’ll take my business elsewhere

The salesman was nice

Nisha Spears was efficient and thorough during our purchase. We left knowing when to expect our delivery, what to expect, and who to contact, if there is a problem.

Customer service was very friendly and proficient

Great customer. Prices were not in my favor.

These 70 year old piggies get sore,are tingeling in anticipation to be elevated geographically above " the Brain" as we call it here. For me,BEST furniture shopping experience in over 20 year.represenitive was young,knowledgeable experienced, tho it walked a bit fast .

We had a great experience with Ashley. The salesperson, Kylee, was very sweet. Our couch was delivered the next weekend and assembled quickly. We love the comfort and quality of our new couch and are pleased with the whole purchasing process from ordering to delivery.

Our sales rep Jalisa was wonderful.

Love the customer service there at Ashley's Furniture. Our salesperson was very helpful.

Once you buy a product, no one will help you with your warranty when things fall apart

If your going to finance any furniture through them do not use my synchrony bank!! You will end up paying thousands of dollars more than what you paid for the furniture and if you pay off the furniture, they will still send you bills every month !!

Michael Jackson was great help happy with my purchase.

love my new couch

I don't like the wine area but other wise I like it

Nisha is terrific, we had to furnish a house, she was very patient!

Great customer service and salesman was able to work with me to find exactly what I wanted

Best experience EVER!!! Nisha found me all the discounts and found items online when what was in store wasn’t exactly perfect. She worked with my measurements and triple checked everything before we finalized everything. Such a wonderful experience. THANK YOU!!!

I appreciated Luc, she was amazing, funny and very friendly. I’d come back to buy from her 👍👌

Nisha was amazing help and got me the best deal !

Great customer service and Mrs.Nisha at Victorville ca location made me very comfortable she was amazing

Señor Osman aka Ozzie helped me find the perfect couch. It fit my home and it fit my budget! He was patient, kind, and hand great sense of humor. My whole experience, from shopping to delivery, was awesome. I'd definitely recommend getting your furniture here. ☺️

Really nice furniture

Very Helpful, warm welcoming, and friendly. Best Customer Service award goes to Vincent! Ask for him. :)

So fast and easy! Lots of options at good price points!

Great Price Great Service

Great service Bill Allen was very helpful and kind

Super comfortable being in the store looking around and Benjamin Silver was really helpful. Also appreciated the store manager Lino being around as well. Be sure to ask for these two when you come in

The store manager was amazing at this location!! I walked in to look at some furniture and although employees smiled at me, no one asked me if I needed help. He acknowledged me, asked me if I needed help and Lisa was returning to her shift, he had her assistant me with my purchase. Lisa was so nice that I made an additional purchase!!!!

Luz was very pleasant, she gave me space and answered any questions I had.

I am very pleased today. Our sales person Cassandra is five stars maybe 20 stars very knowledgeable on the product that we bought today. My wife and I purchased a California king Tempur-pedic bed and Cassandra was the best😎

Very helpful

Good help. He gave us space to browse and when we found what we were interested in was informative on the furniture and delivery details.

The employees at Ashley’s Furniture in Victorville who helped us purchase a new bed had excellent customer service. They were very nice, patient and made us feel very welcomed. I will definitely be back to purchase the rest of my furniture. Thank you!!!

Very helpful and options to choose from!

We stop in to Ashley's to browse, we'd been looking for a recliner or sofa recliner. Alejandro (Alex) assisted us.. He was very friendly, professional and personable. Had a great smile and attitude.. We are still shopping around, but if we go back to Ashley's we will be definitely request Alex.

Easy no pressure and Cassandra had great knowledge and ideas that made our decision easy.

Cassandra was tremendous help. She was extremely knowledgeable and patient with us. She found us the perfect sofa and love seat ! I highly recommend!

Michael Jackson was very knowledgeable, not pushy as my salesman. I would highly recommend him. Thank you.

I can't say enough about my experience working with Ja’Lisa at Ashley Furniture! From the moment we walked into the store, she made the entire process feel seamless and effortless. Not only did she listen to our needs and preferences, but she also guided us through the selection with such patience and care. Ja’Lisa truly sold us a dream when it came to finding the perfect mattress, ensuring it would give us the best night's sleep possible. She understood exactly what we were looking for and matched us with the ideal option that exceeded our expectations. Then, she helped us pick out a stunning furniture set that ties everything together beautifully. Her knowledge of the products, attention to detail, and dedication to finding the best pieces for our home was beyond impressive. What really set Ja’Lisa apart, though, was her genuine enthusiasm and passion for what she does. It wasn't just about making a sale; she wanted to make sure we were truly happy with our choices and that everything would fit our lifestyle perfectly. Thanks to Ja’Lisa, we now have an amazing mattress and a gorgeous furniture set that we’ll enjoy for years to come. If you're in the market for top-quality furniture and exceptional service, Ja’Lisa at Ashley Furniture is absolutely the person to go to. She’s not just a sales rep, she’s a true professional who takes the time to make your dreams a reality. Thank you so much, Ja’Lisa!

Very sweet lady helped my daughter and I find a new bed :) very happy

Cassandra was very friendly and very knowledgeable in her work. She was very patient while we decided. We can’t wait to sleep in our new bedroom set, new mattress and amazing new pillows. Thank you again!

Friendly associate. Easy purchase process

This was my first time in any furniture store as I'm an habitual Walmart and Amazon shopper.. Not anymore! Yesterday, Alex took the time to help my son pick out a bedframe and dresser that he loved! He spoke to him directly to get his ideas and found exactly what he wanted! There was a hiccup with the bedframe on the invoice, but he took care of it right away when I went back in today to have it fixed. After he fixed that, he took the time to help me find a couch, mattress and full bed set for myself! I'm pretty picky, but he had a new idea with every ick I had! I will be a habitual customer due to Alexs professionalism, problem solving and expertise!

(Translated by Google) Very good customer service (Original) Muy buena atención al cliente

We had a great experience. Nisha Spears was so helpful and respectful. I will be going back and going thru her.

The customer service was great every time I come in the store nisha was so polite and we’ll be back

Avoid Ashley’s Furniture in Apple Valley This was the worst experience I’ve ever had buying furniture. Day one alone was a disaster—three hours in the store just to write up the deal, only for them to give my wife the wrong order and overcharge her. When I got home from work and saw the mistake, I went back and pointed it out. As a director of revenue, I caught their pricing errors, and suddenly, they were able to “fix” everything. Now, a month later, I still don’t have my couches. The manager promised to throw in extras for free, but I later found out they were charging me anyway. At this point, I wouldn’t do business with Ashley’s Furniture in Apple Valley again. Buyer beware!

Our Salesman was very helpful and very Polite and his Manager was also very Polite and helpful ,Our Salesman was Michael Jackson ( really I'm not kidding) 😄👍 he was very good to work with us and very patient! I found the chairs my husband and I wanted 😄 the prices were great!

We had the best experience at the Apple Valley store. The most lovely and kind man waited on us and helped us to pick everything we needed.Very excellent quality and so much to choose from. We can’t wait for our big delivery this week.

Salesman was so gracious and helpful. Product was easily ordered. Many great selections.

My salesman was very patient and didn’t haggle me in making a decision

Luz was very sweet and helpful while my husband and I shopped for furniture for our new house. We are so excited and can’t wait for everything to arrive. Thank you Luz!

It took several calls to speak to an associate at the Victorville, Ashley home furniture office, but once I got a hold of them, I spoke to this really cool woman that was very professional and she made my experience effortless. She took care of me in my order rather quickly, it was painless so yes, my experience was great thank you. I went online and saw that my order would be delivered within one to two weeks And me living in Barstow thought maybe I could just drive to Victorville to pick up my order at that time, but after speaking to the associate and placing my order and paying for it found that my order would be delivered sooner than later within about five days so I was elated so thank you to the associate that took care of me. I’m sorry I can’t remember her name, but she was amazing and as I recall, she was the only person there that day working So again, thank you and I’m sorry. I cannot remember her name you made my experience so pleasant I would do it again with further purchases

I had a great experience at Ashley Furniture with Ebo and the general manager, Elias. I needed a modular piece to fit a unique space, and they were both patient, helpful, and understanding throughout the process. They even price-matched another store, which I really appreciated. In the end, we found furniture that worked perfectly and made the whole family happy. I’m so excited about my new living room and highly recommend their team!

Lisa was very nice, helping us find exactly what we wanted.

Cassandra was my sales associate on January 24, 2025. I entered and she politely asked what I ask what I was there for. After I told her she immediately guided me to the recliners and was patient and very helpful while lounging in several chairs and going back and forth. It was a very pleasant interaction and I would definitely shop Ashley Furniture for any future furniture I am looking for. Thank you Cassandra for all your help. You are very good at what you do.

Luz Amador was very helpful and professional.

Bill was an amazing help! We shopped around for a mattress for weeks and Bill, by far, provided us with helpful information, patience, and was so helpful. His friendly demeanor and knowledge made us confident and excited for our purchase.

Michael (Jackson) who.helped me was very nice and very professional. He went abo e and beyond to make my selection easy and ensure the delivery was smooth.

(Translated by Google) Bad service, I don't recommend it, they are liars and thieves... I bought some supposedly leather sofas and with the insurance that according to me covered everything and now it turns out that the insurance doesn't cover anything and it doesn't cover leather sofas... and the one who told me He sold them and he said yes and his name is Francisco...don't go to that place, they are liars and thieves...just to sell they rub themselves in the face of the outside!!!!! (Original) Mal servicio no lo recomiendo son mentirosos y rateros....yo compre unos sofas de supuesta piel y con la aseguranza q segun cobria todo y ahora resulta q no cubre nada la aseguranza y no cubre sofas de piel...y el q me los vendio dijo que si y se llama francisco...no vayan a ese lugar son unos mentirosos y rateros..solo por vender se friegan ala fente de afuera!!!!!!!

Bill took great care of my mom. Nice store

Walked in to look around at the store when I was met by Michael the sales rep. Michael informed us of the current promotions and allow us to look around without been pressure. Late on he was nice enough to introduce the store manager who also endup helping with the purchase once we have make our selection. Highly recommend these team.

Lucy was awesome! Very helpful, excellent customer service. Highly recommend!

Michael helped my parents with selecting the right couches as soon as they entered the store. He made the process fast and easy. Highly recommend.

2025/03/13 updated It’s been nothing but issues with my deliveries, with the coordination, processing/processing system, and customer communication from Ashley with corporate at the helm of poor leadership / management. Additionally, the last delivery team on Mar 7th did not set up the bed correctly. I had to take it apart, move the frame which wasn’t seated properly, and put it back together or else the bed could not rise on the front or back because it was hitting the frame. The other two delivery times were great but the last one didn’t even call me back for help and told customer service there was no issue although I have screenshots of the text and call log. Also, I keep getting calls about my first delivery, a month prior, telling me I never received it when I did, bad inventory management. I submitted to complaints but the rep said the delivery people were never told I and an issue, wrong, and the Victorville store doesn’t answer calls now. Customer service, who doesn’t physically work at Colton, says call the store and they can only email the processing center. The processing center in Colton says call the store you purchased your product from or customer service. The store says they must email the processing center. Everyone is saying it’s someone else’s responsibility. The roles are not clearly defined and/or nobody wants to own the process fully. Another review will be made for the corporate office in Colton. There really should be a final survey of how the entire process went after the delivery because the only outstanding people were the delivery guys and my sales rep, that’s it. 2025/01/11 original Thank you Cassandra for the outstanding service in getting my son and I the new furniture we needed. Cassandra made our selection easier by listening to our needs and showing us the best options based off her experience. I’ve been an Ashley store customer for years because of their high quality products and the way their sales reps make it work. Thank you very much!

Great experience. Bill was able to provide great service! Thank you for providing fantastic service. I’m sure I’ll be back for more.

Very nice and knowledgeable sales people.

She was very helpful and helped us check out real quick

Curtious service. Kind, helpful and friendly without being suffocating or pushy. We haven’t received our furniture yet so I can’t speak to the quality and/or comfort yet.

Cassandra was amazing in helping us choose the best mattress for us. Knowledge, very kind and patient.

Unbelievable service. Manager an sales man were Top Notch

Bill was amazing, super nice and helpful. Went out of his way to remember names and situations and made it seem more personable.

Cassandra was very friendly and knowledgeable. She was very helpful with my search of a new mattress and making sure that I walked away a happy customer.

Great deal! Nice furniture!

Very nice shopped there before but we just got this ordered this new set can’t wait to get it and check it out thank you

Definitely a great experience visiting the Victorville location. Luz did a great job during our visit and was very patient with us. Thank you so much

BUYER BEWARE OF PRODUCT DEFECT AND SHAME WARRANTY! I purchased a couch from Ashley in March ‘24. The couch is literally ripping at the seams. I have called the warranty number and Ashley store multiple times and keep getting bounced between the two. I spoke with Regard Warranty Supervisor and he said it’s not their problem as the couch is still within the 1 year warranty. I then proceed to call Victorville Ashley and they haven’t been very much help either, they say it is a Regard Warranty problem. No one wants to take responsibility for a defected product. I was sold a warranty I can’t use, and a product that is falling apart by a store that just cares about the sale, and not the customer. And I was given the 800 number to call headquarters, and even their customer service said they can’t help. And no one at this store ever answers the phone. I’ve been calling for 2 days now.

Came in for what I had in mind and Nisha helped me execute that plan flawlessly very professionally

Jasmin, was awesome. She help us pick out multiple items for our home. I would highly recommend.

We recieved Excellent service and great prices from a young lady named kaylee.. she is very friendly and she knows her stuff! We bought a few pieces of furniture I can't wait till they're delivered! I will definitely be back to acquire more furniture as they have a great selection and variety of quality furniture!

Luz Amador is a great sales rep. Really appreciate her helping us find our couch.

Cassandra is the best .. we will be returning to transform my fiancés bachelor pad to a home

Very fast and professional service.

Well served.

Originally had a five star review. in-store experience was good. However, I ordered furniture to be delivered to my house. I confirmed the delivery date with Ashley Home Furniture multiple times. When delivery date came, no one arrived. Customer service claimed that I had never confirmed delivery date, despite email confirmations to the contrary. Customer service then asked that I pick up the furniture from the warehouse. When I said that wasn't possible, they said they would call back about rescheduling the delivery date, I have not been called back yet.

Ebo was amazing and helped us find exactly what we were looking for and the quality of the furniture is amazing.

Adrianna was excellent and patient. We bought some lamps that were discounted and there was another male sales man who was very rude to us. The supervisor and adrianna did make things better. we have purchased over $17,000 of furniture at ashley's and that sales man almost lost us as customers. but as mentioned Adrainna and supervisor made it good again. thanks

My experience with Ashley Furniture was exceptional. My representative Osman was so patient with my back and forth indecisiveness lol… The only down part was the expected delivery was 2 weeks. But Ashley’s Furniture never disappoints.

Cassandra was incredibly helpful and the store manager took it over the top and made our experience seamless would highly recommend talking to them to get you deal done.

Carlos and Luis from Acima were great help very helpful and quick customer service 😊

Bought 2 sectionals with Lucy for living room and one for our movie theatre room. She was very patient and easy to work with! Look forward to buying more from her in the future!

Lucy was Fabulous

We found what We were looking for....Nisha was outstanding and very attentive to our needs. She was a very good listener to the details. Thank you so much, Nisha.

My daughter and I went to Ashley's to look for a set of couches for living room and the sales representative Kaylee was very helpful, answered all questions and gave us a great price, thank you Kaylee.!! Rudy Morales

Nisha was great and associates Rosario and Miguel who handled financing were great as well. We love Ashley!

Cassandra was very helpful and nice. She helped is pick out exactly what we wanted without being pushy about it.

Great experience with Luis at Acima! Left with a great deal !!

Cassandra was extremely helpful and kind. She was able to work magic and get us with the set of couches that we liked.

Cassandra was absolutely phenomenal! Her amazing personality and exceptional customer service made the entire experience unforgettable. She went above and beyond to help, and her enthusiasm truly made my day!

So helpful and patient. Cassandra was so amazing drawing out plans and not rushing us. Thank you

(Translated by Google) If I could I would put -5, buy a bed and on the seller's recommendation buy an Ashley brand mattress THE WORST!! After 2 months, a hole was made, they are supposed to give a guarantee but it does not qualify until it has more than two inches of sunken, the frame is crooked, the boards were in poor condition and when installing it, SERVICE PAID ADDITIONALLY $250, they should have realized the defect and that's how they put it, I paid $3500 for sleeping badly, waking up with back pain and they don't honor the guarantee, if anyone knows where I can report I would appreciate the information. (Original) Si pudiera pondría -5, compre una cama y por recomendación del vendedor compre un colchón marca Ashley LO PEOR!! a los 2 meses se le hizo hoyo, se supone dan garantía pero no califica hasta que tenga más de dos pulgadas de hundido, el frame esta chueco las tablas estaban en mala condición y al instalarlo SERVICIO QUE PAGUE ADICIONAL $250, debieron darse cuenta del defecto y así lo pusieron, pague $3500 por dormir mal, amanecer con dolor de espalda y no hacen honor a la garantía, si alguien sabe donde puedo reportar agradecería la información.

I received great business & all the works there are very nice & amazing

I had an amazing experience at Ashley Furniture Store, thanks to Cassandra! From the moment I walked in, she greeted me with a warm smile and was incredibly attentive to my needs. Her knowledge about the furniture was impressive, and she helped me find the perfect pieces for my living room. She took the time to understand my style preferences and budget, making the whole process seamless and enjoyable. Cassandra’s professionalism and friendly demeanor made all the difference in my shopping experience. I highly recommend seeking her out for anyone visiting the store!

If you’re looking for fast and quick service Lucy is the one you’re looking for. 10/10 recommend

Thank you and kudos to the very best ever !!!! LISA!!! Informed, patient, and professional !!! THANK YOU SO MUCH LISA !!!

Delivery, oh my God, so poor and unprofessional. Damaged merchandise.

Excellent service fro Lisa and Luis Quintero

Excellent customer service. Quick answers on fabric, delivery and price points. Great location overall. Fast service

The salesperson was kind and friendly. When I inquired about placing the recliner in my truck, I was informed that the chair would be "delivered". When closing the transaction, there was a surprise "delivery charge". When I questioned the "delivery charge", I was informed the charge was the "minimum". I personally believe, this was a bit deceptive. A "delivery charge" was not disclosed, I had to FIND it on my receipt. Not only did I have to find, what I consider, a tack on charge, but it and the extended warranty were BOTH TAXED???? The "delivery charge" and the taxing for delivery is the only reason this is NOT a five-star review.

(Translated by Google) Very good service (Original) Muy buen servicio

SHE WAS AWEOME

Went in to Ashley's Furniture to purchase a dining server. The one we wanted wasn't in store, the sales girl and the manager were both awesome. They gave us a great deal with the furniture protection plan and delivery. Great customer service and a wonderful experience.

Our salesman, Bill Allen, did a fantastic job today answering the millions of questions we had while purchasing our furniture. And now that Ashley handles their own warranty issues, they are the whole package. Excellent service and a great product; why would you go anywhere else? Thanks Bill! Stephen and Patricia Zoet

Luz, was very friendly and a lot of help in finding what we were looking for. Wood recommend store and Luz.

Edited 11/26: In-store experience was great. Carlos was awesome. But today on delivery day (5 days after it should have come), my sofas are not here because they can't figure out how to send drivers with appropriate identification to a military installation even though the purchase order has MILITARY DELIVERY on line 1. Absolutely the worst post-purchase customer service ever, and I can't even get anyone physically standing in the store on the phone. Attached is a photo of the living room set I'll be hosting Thanksgiving with! Thanks, Ashley! Carlos was awesome! I went in looking for a new loving room sofa set and got exactly what I wanted. Carlos was very professional, provided fast but excellent service, and made this the smoothest buying experience I've had at a furniture store. I'll definitely be be back to see him for my next furniture purchase.

Great experience with Adrianna at Ashley! Highly recommend

Very friendly customer service no pressure.

Thanks Nisha for the good service and attentiveness!

Very nice experience.

Luz was very helpful and friendly

Very nice service from the store staff, and very good quality items

I had an excellent experience at Victorville Ashley Furniture! Clarissa was friendly and knowledgeable, helping us find the perfect furniture for our home. The selection is fantastic, with high-quality pieces at various price points. Delivery was prompt and professional; I highly recommend them to anyone looking for beautiful, well-made furniture and great customer service! - Sandra Perez

Osman was awesome!! He gave us our space while we looked around for what we liked but he was ready to answer any questions we had as well. We appreciated his friendly help with our purchase.

I had an amazing experience at Ashley , thanks to their fantastic sales associate, Osman aka Ozzie. From the moment I walked in, he was incredibly welcoming, knowledgeable, and patient. Ozzie took the time to understand exactly what I was looking for, offering insightful suggestions without any pressure. The entire process was smooth, from helping me select the right furniture to walking me through finances options. Special thanks to Elias the manger as well for accommodating our needs. I left the store feeling confident and excited about our purchase. It’s rare to come across such excellent customer service, and I’ll definitely be returning for future needs. Highly recommend asking for Ozzie and Elias when you visit!

Pleasant experience, no hassle, helpful people , gives you space to think and decide

Cassandra from Ashley's was very helpful, informative, and assisted us with buying our new bedroom set.

The sales was very good

Very helpful

Michael was great made everything easy and we will certainly return to see Michael but we need something else

Lisa, at Ashley Furniture in Victorville, went above and beyond to help me purchase a dining set for my daughter. I reside in Washington state and my daughter is in California. She made sure that we found a resolution to getting this table ordered and delivered!

Stop texting. STOP

Cassandra was awesome! My wife and I had a blast designing our whole living room Cassandra has wonderful designer's eye. Will be asking for her advice on our next project. Thank you Cassandra!

Horrible service. I haven’t even received my complete bed set and it’s been 3 months. They didn’t let me know it was back ordered when I ordered it. They don’t take out the old mattress or old bed set.

Amazing experience with Lisa she was awesome. Great saleswoman she was on top of her stuff. Gave amazing customer service go check her out she was top tier

Awesome customer service! My Cali mattress collapsed on one after 2 years and I was very satisfied with service on getting a replacement mattress, had a new mattress within a couple days

Excellent service.

Kassandra was amazing. She was absolutely incredible with helping us with our desires to purchase exactly what we needed & wanted & did it quickly! 10/10 recommend!

Sales lady was knowledgeable, and not pushy.

Amazing customer service. Will be back to purchase from Cassandra for all my furniture needs!

I was very disappointed with my experience with Ashley. I was sold a sofa set that was on back order. The day I was told it would be delivered was changed 2 times. When I called to cancel they told me no it’s on the delivery truck for tomorrow. I waited around all day for the delivery. I called the corporate office to finally be told that my sofa was on back order and no one knew exactly when my sofa would be delivered. I cancelled the sofa and Ashley never refunded my money. I had to dispute the charge with my credit card company. I’ll never purchase anything from Ashley again

It was perfect. Salesman was very helpful and we love our new furniture.

Good selection of mattresses and bedroom furniture. We found a great deal on our bedroom set thanks to our sales associate Cassandra. She was knowledgeable and professional from the moment we walked into the showroom all the way through delivery.

Bush’s was a great help she spent her time with me and made sure that I got exactly what I was looking for I highly recommend getting your service from nisha

It was wonderful. The two delivery men did an excellent job.

Fast and quick service from Michael Jackson and Luis. 15 minutes process and got a bed set and dining table. Highly recommended them if you need some help.

It was a very good shopping experience. We found exactly what we wanted as soon as we walked in the store - a chair. The sales people did not hassle us when we said we were just looking the first time we went in. When we were ready to buy the sales person was very nice. We would definitely fo back

We love 💕 our new sectional if it’s perfect with our decor

I went in to see a bed and frame. The associate told me I can work on a pre-approval for credit. So I did. Little did i know that they accepted the offer under my name. Now I have two credit cards with ashleys. One of them having a 35% interest rate with monthly service fees. After they saw the credit availability they were worse then car salesmen trying to sell me a new 2025 car. They just didn't want to let me go without purchasing a bed that at the time I did not even know the correct dimensions for my room. Now i have to fight with these credit card companies and the credit bureau to get these credit cards off my credit report and not affect my credit badly. Never will I go in to take a "look" at furniture there. They will try and take your money just to make they're sales quota. The manager as well was not understanding that i was just not there to make a purchase but only to see and check what I qualified for. If they were more understanding and didnt try to force anything I probably would have gone back to buy the bed from them. On the other hand mattress firm was another store I visited and they actually gave me the time of day to explain everything to me and dint try to force anything that I wasn't ready for out of me. Don't go to this ashleys! Edit: i worked with the sales person Cassandra. The manager on shift is forgot his name, but he also was trying to force anything purchase on us.

I love my furniture I got from Ashley, my bedroom set, dining room table and barstools are beautiful ! My home looks like a model home! Their customer service is great as well!

The store has a great selection the sales team could use a little retraining on assisting everyone that comes in the store and not just the ones they feel like helping. I never walk into an Ashley store to browse, if I'm there, I'm there to make a purchase. Once I had to ask two sales associates to move as they had a conversation between themselves so I could check out the furniture they were blocking. At some point an associate noticed no one helping me as he finished up with a customer and took care of me. This seems to be an ongoing thing at this location. I'm pretty sure it isn't this way for everyone but, this is my experience when I go.

Luz was very nice and helpful and overall she helped me find what I needed

Lucy was very helpful. She helped us find what we were looking for. Great customer service.

Luz helped us buy our table for a good price, we love it!

Cassandra was a great sales person! very informative and nice. professional and friendly! 10/10 likely to return.

I got a beautiful couch for a great price. Luz was a great help!

Today, Monday, I came to the Ashley furniture store and they greeted me with a smile at the entrance. Dominic showed me what I was looking for and when it was time to make the payment, Marcelino showed me everything in great detail and helped me in the best way possible. Luis was also very kind and gave me information that was very important to me. My daughter and I left the store very happy. I have been a customer since 2013 and I hope to be one for many more years. Thank you.

Reece was my sales associate and he was very wonderful and attentive. Very kind and well spoken. He answered all my questions and made sure I was happy with my purchase!

Excellent care and special attention while I shopped.

Kaylee has been so helpful and the General Manger were Excellent experience. This was our first visit we will be back Thank very much.

Absolutely the worst customer service went and paid for two tables in full was sold on the fact that this was a company owned business that they care about their customers table gets delivered. It’s damaged. We tell the driver that it’s damaged. He refuses to take the table says he’s gonna take pictures and report. It never reported it to the Victorville office. We called to speak with anyone in the Victorville office to try to get this resolved and we are told that we have to take pictures and file claim. We take the pictures we send the email four days have now passed still no response. Tried calling the Victorville office and you get sent to a company located offshore who all they say is I’m sorry to hear that and do nothing. You called the corporate office located in Wisconsin and they transfer you back to the offshore company so you have no way of actually speaking with anybody And no one will replace my broken table. Let alone pay any attention to anything so this is one of the worst customer service companies that I’ve had to deal with so I recommend if anyone wants to buy any type of furniture do not go to Ashley‘s because you’re either going to get the wrong item and or a broken item And then you’re stuck with it

Thanks to Jasmine, she was able to help me pick out the right bedroom set that fits me best!!

Lucy and Luis were Very kind and friendly.Extremely helpful !

Sales young Lady Adriana greeted us at walk in and showed us all we were looking for and was very patient. Luis was a great help also in helping me with the acima application and was very pleasant. Thank you both very much see you soon for my next purchase!

Bill was amazing!!!! Very patient and kind!!!

First time here and the experience was great. Lucy was amazing and very patient with showing me different styles and was really friendly. I recommend this place 10/10

Awesome service. Lisa was super helpful, loved her energy!

My wife & I went into the Victorville store to look at bedroom furniture .we were greeted by Bill Allen. He told us that Ashley had a 30 percent off labor day sale, and Asley had extended it . He then handed us a paper witch we didn't look at. Bill just told us it was another 15 percent off. We found a bedroom set, so we go to pay for it. The manager wrote it up. Bill tells him to take off 15 percent. We trusted them and signed it. I asked Bill about the 30 percent off. He told us 30 percent off the online price. The 30 percent off was a lie. We got home and I looked at the paperwork and we were sick to find out that they charged us $550.00 for a 5 year. Warranty. We called the store witch goes to a call center overseas. We were told we signed the paper and they won't do anything about it. I told them we don't want the furniture and to come and pick it up. Was told it was already delivered and won't take it back. I have filled complaints with the department of consumer affairs, please stay away from this store at all cost. These people are dishonest and deceiving. Worst nightmare ever. BEWARE. GO ELSEWHERE!!!

I’ve been a customer of Ashley Furniture for 13 years, and every experience has been outstanding! This latest furniture purchase was no different. From the moment I walked in, Bill provided top-notch customer service and made the whole process smooth and enjoyable. Bill has been there for 10 years and is incredibly knowledgeable about his products and helped me find exactly what I was looking for without any pressure. His manager, David, also helped us with all of our requests, including moving furniture around and powering up items. The quality of their furniture is consistently excellent, and they always go above and beyond to ensure I'm happy with my purchase. After 13 years, I can confidently say they’ve earned my loyalty. I highly recommend Bill and David to anyone looking for great furniture and exceptional service. Thanks again, Bill and David, for making my shopping experience so positive!

Horrible customer service we bought a recliner sofa and for one room and a recliner couch loveseat and a single recliner all electric and we bought a battery pack 2 months ago. They still have not sent the battery pack which is 200.00 dollars. When we call the store no one answers or they put you on hold and disconnect you after 5 minutes the store manager will not return calls. If you want quality furniture and great service this isn’t the place to go

I had a great experience here using my store credit. Bill was very patient yet persistent with checking in on me. He was wonderful and very nice. I wanted to ensure that I found what I liked within my budget and David made it happen!

Enjoyed my time at the store

Michael and Luis 👌

Bill is the BEST salesman at Ashley's in Victorville. We always ensure we saw shopping only when Bill is in so he can help us. We highly recommend giving him a try!

We went into ashley today 08/17/24 and purchased a couch and love seat. Jalisa was amazing. She made our experience at ashley amazing. I also want to thank Martin for all of his help as well. These two were absolutely amazing.

Spent about 4k on furniture here only to have the mattress that was delivered be different than the one we tried in the store. My furniture has been sitting unused now for a month because this stupid store keeps giving us the run around. I just want the mattress replaced with the firmer one in the store. So far this has been a nightmare and for anyone thinking about coming here believe this other reviewers that this stores customer service is trash. They also had to come out and repair the so called brand new furniture that they delivered since it was defective. I still need to furnish a few other rooms but I think I'm better off going somewhere else and not having this headache and waste of money

We spent over $3,000 on a couch just for it to start piling two months after purchasing. I brushed it off thinking oh it’s not too bad.. Now it’s been 5 months and it’s so bad. For how much we spent the quality is not good and there’s no way this couch will hold up for long.

Luis and carlos had very good customer service were very friendly helped me with what i needed

Great experience in the Victorville store. Bill and Elias took care of all of our needs. Buying furniture for three rooms made very easy. No pressure just courteous service.

Came here not expecting to find anything but Jasmine was super helpful and so nice! Found exactly what we were looking for and it was cheaper than anywhere else we looked.

Bill was amazingly helpful and kind! He measured different pieces and made sure we were completely happy!

This Ashley's has amazing customer service. Lucy was very helpful and very sweet. I will definitely come back!!

Friendly,accommodating,professional. They got a sale from Us easily that day,took minutes to get the transaction done.

Great customer service. It was quick, easy, and the staff was very helpful throughout the entire process. It took me about a week to find, and decide, what I wanted, but they were extremely patient with all my decision changes (it was hard to make up my mind with so many choices...lol).

Lucy was very helpful very kind will be visiting again.

M. Jackson was very helpful and courteous .

Kae-lee was our sales person. She was very helpful and informative. She helped us make the right choice of couches that will be the right fit for our family. We are very happy.

The best spot for all your furniture need and best prices

Great store. Kalee and Elisa were incredibly helpful in locating a furntiture item that had been discontinued. I came all the way from Costa Mesa, and I'm glad I did!!

So unprofessional. 😔

Very elegant furniture

Kay-Lee was awesome. Sheassisted us in purchasing furniture. Always smiling and she made us feel so special. We will come back for our future needs.

Bill new his stuff and was a great help

So glad we chose Ashelys for our new living room furniture! Marty was so helpful and kind. Can't wait to see it all put together. Thanks Marty!

We spent $60,000 on this location. The furniture is very low quality and definitely overpriced. They gave us a warranty on everything, including our mattress. When we recently tried claiming the warranty due to the mattress being faulty (even the manager admitted they don't sell the mattress anymore because of its faulty design), they gave us the runaround. They kept sending us back and forth between the mattress distributor, Sally’s, and themselves, with each blaming the other for the warranty and expenses. None of them wanted to take responsibility. Our mattress is very sunken and deformed at the edges. It's still under warranty, yet they claim it's in good condition and refuse to accept it. Mind you the mattress was around $4,778. The borders are deformed out of shape. The bed also sinks in and they claim all these nonsense about stains, even though we have a stain protector on our bed. They said this in order to avoid the warranty. If you want to buy furniture for looks, you might consider these guys just consider the overpriced cheap materials and poor customer service, I will never come back to this location. They have poor, horrible service. The managers are definitely at fault; they only point fingers and refuse to take responsibility, even though they admitted the mattress itself is faulty. Even the guy who came to inspect the mattress admitted that it was faulty and defective and should qualify for a reimbursement or a replacement. I do not understand why these people are being so cheap when gave their business so much money, but it’s definitely my experience, and I hope none of you go through it. It’s not worth it. Poor quality materials and their customer service is terrible once you buy furniture they you’re no longer valued. I uploaded pictures the bed name and the deformity the wood on one of the pictures shows how poor the material is. When we first bought the furniture we had to call their touch up guy to come come multiple times because of the poor quality on the material.

My delivery experience was truly wonderful thanks to stellar customer service — Marena was my delivery lead and kept me updated throughout the whole process. When the sofa I ordered was damaged at the warehouse, she worked with me to come up with a solution and had a new sofa delivered to me within 2 hours, which is kind of unheard of on a Friday in LA. The delivery team was so friendly and worked hard to maneuver a large sleeper sofa up to the third floor. It was not easy but they made it work and had a great attitude the whole time. I will definitely order from Ashley again — they do not use third party delivery and it makes all the difference!

I have bought furniture from Ashley for the past 15 years, I purchased the furniture protection plan the first time and never had to use it, well I bought a dining set about 2-3 years ago and purchased the furniture protection plan again, I called to make a claim and it was denied, I understand that furniture will have normal wear due to use, but we accidentally dropped hot water on our table and the person I spoke with said that they don’t cover the damage because of the wear and tear on my furniture although I asked to just fix the accident damage, don’t waste your time and pay for the protection plan they don’t honor it. Will not buy furniture from here again.

Great service and amazing selection. Saleswoman greeted us and then left us alone. Didn’t hover or linger in the shadows. When we had a question we knew where to find her. Very knowledgeable about what items were in stock and what could be delivered within a few days. Honored the military discount which basically paid for the protection plan.

We had the BEST Customer Service from Luz Amador. Thank you again 😉

Bill was amazing I stopped by Ashley’s and he took his time and explained in detail all that I needed to know with a lot of distractions going on inside the store. I purchased a love seat and a full sized chair. Job well done Bill…..all sales associates should be that welcoming and helpful!

Lisa was so helpful and kind! We didn’t buy that day but came back two days later and she remembered us, very polite and humorous.

THE STORE REVIEWS ARE FAKE >>> THIS IS REAL I tried for over a month to get anyone to help me look up a part to order. Once I spoke to the manager Miguel.. he told me he couldn't order it. Then after almost another month I got him on the phone and he told me he ordered it and it was in the mail...Another month and still no call. LIARS!!! YOU ARE BETTER OFF BUYING FURNITURE IN TIAJUANA !!!!

Julius the salesman was amazing!

Very rude customer service. Found product I was looking for but customer service very rude to family and myself.

We had a very pleasant experience. Cassandra was very knowledgeable and very tentative. She helped us with making a good choice. We did not feel pressured and want to thank Cassandra for helping us. Had a great experience.

Had a great experience at this store. Loved it there Cassandra helped me and it was just an overall great experience. The problem came when I got my furniture and had to deal with the customer representatives because one of my items were damaged. That was and still is a huge headache dealing with all the attitudes from them.

The sales person was very nice and helpful

The sales girl was awesome could not ask for better representative.

Cassandra was the best She was very kind, helpful and patient..

Lisa at Ashley's Furniture is very professional very nice courteous. Had to use the restroom very clean very nice. Best public restroom I ever been in. All the employees in Ashley were professional.

Carlos was amazing to work with. He went above and beyond to help me. No was not in his vocabulary!

Thank you Osmon for your service and making it enjoyable 😉

Reece y Connie did an amazing job, great service

We found a beautiful farmhouse table that was perfect for our dining area and was very reasonably priced. Osman, our sales rep, was super friendly and helpful.

Service was great. The delivery drivers did an excellent job.

Michael (MJ) was extremely professional and honest. He knew what we wanted and made sure we knew all of our otions before making an educated purchase. We never felt pressured into buying anything we didn’t need. He made us aware of all promotions and made sure we got the most bang for our buck. If you are in need of anything visit Michael at the Victorville location. I have been going to him for years. I live in upland now and see make the drive to see him.

Buy all my furniture there good quality

Bill was so helpful, and awesome! 👏🏻 he helped us find the perfect sectional set, good deal, overall great customer service! Thank you bill! We are so excited for our new furniture:)

Jazmine was so awesome in helping me find the perfect couches & accent furniture. She made the process super simple & I was in & out within 1/2 an hour!! Delivery was sooner than I expected too!! Super happy with the overall customer service I received today!!

Sale staff not to aggressive that's a good thing

amazing service super helpful

Osman Pavón was knowledgeable, respectful, professional, and helpful in providing the customer service we needed.

Better prices & Osmond (ozzy) super helpful in financing.

Our salesperson Marco was amazing. He made my daughter and me feel so comfortable and welcome that we decided to buy all her needs for her first place at the Victorville store. However the manager (I believe was David ) made us very aware he was the store manager when Marco had to get him due to a problem with 2 missing barstools for the 4 seat table set we chose from the sales floor. David offered a couple of replacement barstools of a different type on the dinning set. The deal came with 4 seats, but apparently they only had 2 of the 4 seats listed on the deal. So we said that would be fine, we would take the other type of barstools in place of the ones no longer available, as long as we still got the deal for the 4 seats. He then came back and said he only had 3 seats, but for the trouble if we wanted to take the floor model table and 2 barstools “as is” at a discount of 40% off home that day and he would have the other 2 seats (completing the 4 seats advertised on the table set) sent with the delivery of all the other living room tables and sofa pieces. We said yes to the deal. He never made eye contact, spoke only to our sales person. Once we paid for what he set up, a discrepancy from the offer was noticed by us where there was a charge for the 2 barstools as well as realizing they never charged us for the coffee table and end tables. The manager David apparently left the store. When they called him, he basically told the other manager that he didn’t say that was the offer and he could only give us 10% off of the 2 barstools.The 40% off of the table was still honored and not in question.Long story short David shouldn’t offer something he wasn’t going to honor, shouldn’t then make it look like the customer lied to cover up his shady actions, or put the employees in a situation where they have to clean up his mess and probably are now being blamed like myself and my daughter were for his offer and decision. In the end another manager Elias and Marco were able after calling David again to help us and keep the sale (which I was willing to walk away from) my daughter really wanted the furniture and liked the salesman Marco. These two employees of yours saved the sale and had it not been for their customer service I would’ve left. It’s not so much the deal. Either someone offers you a deal or they don’t and customers buy product it they don’t. The problem was the being lied to and that what should have been a fun fulfilling experience, where our hard earned money was being spent turned into a upsetting experience.

Large inventory and friendly sales people.

The associate was professional and efficient on handling my order and was knowledgeable on the products he was selling.

Manny was very helpful, made us a great deal.

Just left Ashley Furniture Store in victorville. Marty Brewer was by far best sales representative I could ask for. I was on the fence with my purchase until he reassure me that not only was I buying from the #1 furniture store in the country but also getting the best price available. Super knowledgeable, honest and helpful. A++

We went to Ashley’s just to look around for a new bed, not really thinking we were getting anything! But there was an amazing Sale rep Jasmine who sold us!! She took her time, explained everything, allowed us time to lay on the beds & be indecisive with our choices! She was patient with us & even threw in a few free items! My boyfriend & I had a wonderful experience! Ask for Jasmine when you go, she was awesome! I’m definitely going back again! 10/10 recommended!

Bill was absolutely fantastic, we were going to another store but stopped at Ashley's because it was on our way. We were able to buy exactly what we wanted in the price range we had. Wonderful service and beautiful furniture 😍❤️

Cassandra helped us make good decisions on our new couches. She did a great job!

We only came into the store to look 👀 and ended up buying a living room set😍🥰 Jasmine assisted us and was very patient and professional! Can’t wait to get our furniture delivered 😊 thank you Jasmine 🤗

Great service as always … Julius was amazing at helping us figuring out financing and stood there till the approval went through.. Great service and amazing staff and prices ..

Salesman listened and found us a perfect solution.

Elias Adros, cool guy and very helpful. Got a good deal with him. Passionate about working with you. Helped build a custom sectional for me. Thank you!

Very helpful sales staff who took their time to listen to my needs.

Cassandra Glenn was very helpful and got us exactly what we were looking for at a great price.

Kae Lee was Amazing!! She was polite, professional and worked with us so seamlessly!! She went above and beyond to help us create our vision for our new home!! We could not be happier with the time and effort she put in!!

Kaelee was amazing! She made a special point to help us design the furniture and decor for all the rooms of our new home! She was very patient and accommodating to all our requests and we couldn’t be happier!

THE ASSISTANT THAT HELP ME LIED TO ME TO MAKE A SALE HE INFORMED ME I HAD 5 days to return mattress if my husband wasn’t satisfied then the manager lies to me says he will make a claim which he never did at the end of it all I’m stuck with a 2000$ mistake on behalf of the associate that misinformed me do not shop here there unprofessional people

Great customer service and friendly service

Marty was a great help.

My salesman, Elias was a great help. He Made My shopping experience very smooth. Nice guy that goes a long way thanks again Elias.

Our sales representative Manny from Ashley‘s Furniture was very patient and helpful with us in picking out our furniture. He is very knowledgeable of the furniture and store he is representing. Including outstanding customer service!!

It was a social experience. Lots going on, people talking and obviously furniture shopping. Mark Picado amd Osman were cool. I would work on the closing experience and make it more seamless. Overall, I will be shopping here again as it supports local businesses and the selections are pretty legit.

Excellent Jasmine Vernardino was aboustly wonderful didn’t pressure me very patient professional and sweet help me find what I was looking for will come back for a second furniture set so go see Jasmine Vernardino at Ashley furniture in Victorville

Helpful and friendly.

Wonderful doing business with ashley.kaylee was very knowledgeable about all aspects of your business.i will shop here again..c.r. crites

My husband and I were helped by Jasmine during our visit at Ashley's furniture while shopping for a mattress. Jasmine was very helpful, answering all our questions, she had such great knowledge in the subjects of providing feedback on every single mattress we looked at, she had a wonderful personality, and very articulate. We purchased our Tempur Pedic same day and we are very happy with the customer service provided by Jasmine. Will recommend to friends/ family .

Very helpful and patient young lady I love her energy thanks Jasmine!!

Very nice experience we were greeted at the door we had great service thur out our time while we were searching for the right furniture

Thank you to Jasmine and Anthony for the great customer service very kind and knowledgeable.

Jasmine and Anthony were very nice and helpful and not pushy:)

Jasmine helped us at the Victorville location and very pleased listened to our concerns and very helpy

Everyone was very helpful!

Francisco our sells rep. Was extremely professional and understood exactly what we needed.

Jasmine B showed me all kinds of recliners. She found the perfect one for my husband, I appreciate everything she did. Great experience!

I had an exceptional shopping experience here with jasmine. She was very helpful.

Good deal on a couch

The customer service is great. Thank you Manny.

The representative Jasmine was very nice and knowledgeable. The store is very well maintained.

Friendly didn't have what i was looking for

Bill took care us and helped us get everything we wanted. He went above and beyond.

Absolutely great experience. Knowledge and very helpful in helping us find exactly what we needed. Marty was pleasant and very helpful!

Ashley's is a bad company, this particular location has great customer service but unfortunately corporate drops the ball every time. Do not let your delivery guy leave before THOUROGHLY checking it first. We got a couch that was delivered very quickly, not even time to slow down. We later (4hrs later literally) we noticed one of the armrests was lacking a bit of fluff and a nail sticking out of the fabric. We called and corporate refused to repair or send a new one or give us a refund. So 1.5 years later here we are, thecouch is impossible to clean, the fabric covering the cushion is so thin breathing on it will put a hole in it. The pillows sold with it are just awful and the entertainment center we purchased with it is an energy hog and will flip your breaker. It's sad that the producers are such poor design and not built to last long

I was assisted by Marty. From the start, he was attentive and extremely helpful with finding exactly what I needed. I did not buy the same day I went into the store, so I went in a few days later. When Fransisco helped me. He was just as helpful as Marty. Everyone that I encountered were amazing.

Marty did an awesome job finding me the best deal! Thanks Marty!

Delivery is a joke! They sent me 2 different emails and a text message confirming my delivery date and time and even gave me tracking on my driver. Then called me the day of delivery and said my item was back ordered and couldn’t be delivered for another week. What a waste of my time! I won’t be ordering from Ashley again!

Lisa was helpful and I found the furniture I was looking for.

Marty helped us out and is very helpful.

(Translated by Google) I contacted by phone in Victorville, CA, I asked in Spanish, very friendly staff, Francisco Nuñes received my call, he did not help by giving ideas about what we wanted, we went for a bed, we ended up buying a bed, drawers, mattress, dining room, armchairs, coffee table and a TV cabinet, very The employee was attentive and very patient. I congratulated them and the main thing was without any pressure. Att: Diaz Family (Original) Me contacte por telefono en victorville ca pedi en español personal muy amable me recibio mi llamada Francisco Nuñes no ayudo dando ideas a lo que nosotros queriamos ivamos por por una cama terminamos comprando cama cajoneras colchon comedor sillones mesa de centro y un mueble para la tv muy atento el empleado y muy paciente los felicito y lo pricipal sin presion alguna Att: Familia Diaz

The best people ever!! We were greeted with open arms and manager was so helpful!! Osman is the best with helping pick the best couch to our budget, love this place !!

Ibrahim assisted me in the purchase of my sons bed. He was patient, allowed me to walk around and take my time without feeling the sales pressure. He was pleasant and I ended up taking two beds instead of one. Thank you! While I was there he had a rerurn customer. A testament of his great service. I too will be back. Thanks again.

Mark Picado was very helpful with showing us around and providing great information on each furniture we had a question on. Great guy, thanks for helping my family.

I walked into Ashley Furniture looking for my daughter a new bed. Marty met us at the door with great customer service. Showed us a couple of bedroom sets. We found a deal and Marty was tremendous with assisting us. Maria the sales manager gave us some wonderful discounts. I am so elated to have stumble into an amazing purchasing experience. Can’t wait for our next purchase

Mark P. Was super helpful with our purchase. He is not your typical Ashley's salesman. He gives you his honest opinion and we appreciate that.

Marty’s the man

Fransisco N. Was extremely friendly and helpful. I'm so glad we walked in and came out with great furniture at an incredible price. For this and more is why I love Ashley furniture and will forever be a customer.

Bill was kind, courteous and patient and allowed me space to view the pieces and helped me make a great purchase.

Everything went really well Martin was great!

Sorry, for the late responded, was waiting till sectional arrived. Sale person Elias was real excellent, friendly, very professional and didn't try to rush or push us on buying. Elias also said he would stick around for us to come back, when we said we had to run home to get the funds to buy the sectional that Elias was helping us with. Delivery time and date was what was arrange at the time of purchase. I got updates on time when the delivery was going to show up. Both my wife and I was very happy with the delivery of our sectional. Delivery driver and his partner was very professional and respectful when bringing the sectional off the truck and up to the house. If we're going to buy anything else in the future, I'm hoping Elias is our sales associate again. Thanks Elias, delivery drivers and Ashley Furniture of Victorville.

Something for everybody. Very high quality furniture

Furniture inspector guy is a complete liar came to my house to inspect BROKEN furniture that I received and told me that they would change the furniture but I later found out that they wouldn’t be changing anything cause he lied to me and put it as if I were the one who broke it

Jae-Lee my sales rep was so polite and patient. She greeted me when I walked thru the door and didn’t leave my side until she found exactly what I wanted. Love her spirit

Thank you Marty. Very helpful and knowledgeable. Great experience. Made choosing items for my home easy. Love our new items. Home could not be more complete. Everyone Marty is the perfect person to help with your needs.

Lucy was very nice and helpful

Kayley gave us great service! Fast, friendly, and easy!!

Friendly and efficient service! Lisa was a great help!

Their salespeople are extremely nice... and patient. Although I am a tad disappointed in my furniture I feel the stuffing in the recliner courch and rockers are in need of more stuffing where your feet go. I've had my furniture 1 week and it already shows wear down where stuffing is on the foot rest on couches & recliners!

Elias was especially helpful. Answered all of our questions and made the purchase seamless.

Great experience with Marty! Thank you!

Great service 😃

Manny was so helpful and patience. It was such a great experience shopping for our new sofa.

Today, I walked into Ashley's here in Victorville Bill helped me with verything I needed. He was awesome and very helpful and Pleasant. He answered all my questions. Thank you Bill. 😊 Keep being you with many blessings.😊

Sales Personnel was very polite and helpfull without beeing abviously right behind you following you around. Yet when you had questions he was there whithin a few seconds. Greatly appreciated the non prrssure shopping.

They treat the customers very well answers all questions you have for them

Excelente! great help everyone help friendly Francisco was helping us and went extra to give the best deals thank you

I was shopping for a new couch set and Marty went above and beyond to find me a sectional which I really wanted but thought it wouldn’t fit in my family room. Marty got the measuring tape and we were not only able to get what I really wanted but after he worked the numbers I was able to get a coffee table and rug and even went back a week later to purchase a bedroom set. Thanks Marty and Ashley’s furniture store. I will definitely be coming back.

Great selection, very friendly and helpful employees, and good prices!

They are so nice & so accommodating! Our entire house is furnished with Ashley Furniture!

Great customer service. Loved all the furniture, can't wait to come back!

Elias was so helpful and professional Very informative, great friendly service. Thank you !

Great customer service. Also sells person Mr. Bill very friendly and professional . Thank you for your great service. Best regards Antonio Cabrera

Me and my wife just spent couple thousand on furniture at this store. We haven't received our furniture yet but we were told things in store that I'm now finding out were wrong. Our daughter in law has been getting the run around with Ashley furniture, she has a warranty for her sofa and they are being jerks! The issue with the 5 stars seems that they haven't had there furniture long enough yet for them to experience Ashley warranty claims ect., I've noticed the 1 stars are often saying the same thing which raises ?s. I can still refuse to accept the furniture. I would suggest to all the 1 stars to file complaints with the state if California, I had a similar issue with a company years ago, others had issues but it was my 5 page letter that shut down 6 of their stores and put people in charge behind bars. I think we need to put management on notice, anyone that enters their store record all employees with your phones and 1 stars you can post them on social media and YouTube ect., if they tell you, you can't record them ect, they are violating your 1st amendment right and they will have a nice law suit! If they wanna play people, you all need to fight back, Management, Beware, if I have a negative experience the state of California will be involved and you will all be accountable, Your faces will be posted on YouTube and other social media sites!!! Management- make things right with the 1 stars, if I need to help them all file against you I will, you better hope I don't have a negative experience like them!!!

Bill our sales man was very knowledgeable with all the products in the store and we think that's very important to understand the product your selling. Anthony, one of the managers was also very helpful as well. All in all it was a great experience

Be careful with delivery people, there was a problem with the server we bought so they adjusted the warped doors and said it would be fine just give the doors time to straighten again. The extended warranty does not cover the warped doors and based on the delivery people we waited and the store won't do anything about it now either.

Francisco helped us out and gave us top shelf service!

Bill & Mark have excellent customer service. They were both very helpful, knowledgeable, and above all patient. Thank you for all your help, guys!!!

Marty was very helpful and did not pressure me at all.

Very nice store, all sales personnel very welcoming. And very helpful. Our sales associate Luz was very accommodating. She showed us about 6 or more pieces until we found what we were looking for. We also were given a small discount which we appreciated and sold us. Would recommend this store to friends.

(Translated by Google) Very kind and attentive (Original) Muy amables y atentos

Got my Dad a Awesome recliner/incliner delivered 2 days after purchase so that makes it the second piece of furniture I bought quality in make & service.

Vartan and Anthony and Marco are the best please go see them for your furniture needs great and friendly guys and very Knowledgeable and helpful

Very friendly and good prices

Working with francisco Was very pleasurable and I like the fact that he had knowledge of the store I told him what I was looking for and even though they didn't have the material that I wanted he was able to show me something different that I liked just as much. If I do business with this store again and he's not available I hope the next person is acknowledgeable and kind as he was.

Our sales rep Marty Brewer, was amazing. He helped us on 2 separate occasions and was absolutely wonderful. He was kind, patient and helped us find the perfect piece for our home. We will be returning for further purchases and asking for this Rep.

Recently went and bought furniture for my new home and Elias was a complete joy to work with! He broke things down for me and was very patient. He helped me to get approved for financing and was very knowledgeable on the Tempurpedic. I enjoyed my visit sending my friends and family his way

The sales experience was smooth and easy-going, and without any sense of urgency/pressure.

Lucy was wonderful! Once again she helped us find the furniture we needed for our den. I strongly recommend Ashley Store, everyone is friendly and they have beautiful furniture!

Supper friendly staff.

I was approached politely and offered help immediately. 30mn later I was signing paperwork for my new bedroom setup. Salesman was very knowledgeable and helpful especially when it came to credit options. I will be back for the rest of my furniture needs.

The delivery driver made myself and my household upset and uncomfortable because the came into our home with a attitude,and I now need a handle for my dresser drawer and I've been waiting more than 2 weeks now.I also have another dresser that has a chip and I didn't really get to enjoy either one of the dressers without having a problem.I called the Ashley Store in Victorville and there were a man that said he will check to see if I can get the handle for the dresser drawer "Expedited" and never called me back,just horrible customer service.I was told that Ashley loves your money and HATE to work,now I'm starting to see this.I will now buy the rest of my furniture from someone who cares for their customers.The head board that they assemble is like kinda loose like it doesn't match my bedding it shouldn't have rocking to it,I'm very displeased with Ashley has served us.

Martin Brewer was VERY helpful! He welcomed us as soon as we walked through the doors. From beginning to end. We purchased a bunk bed for our granddaughter. And Martin also assisted us with other questions we had on a fireplace and dining table that we will be back and looking forward to do more purchases with Martin. Can’t wait to see the face on our granddaughter when she sees her new bed. Thank you 🙏🏻 again Martin Brewer

Had a good experience with Kay-lee who worked with us to select just the right couch and loveseat.

Had a great experience at Ashley’s Furniture. Francisco was our salesman’s and he was professional and friendly. My delivery came earlier than expected which was great and the gentlemen who delivered my items did a great job.

Purchased an area rug for my living room which is absolutely gorgeous! Vartan Sarkisian was my salesperson. He was extremely professional and handled every aspect of my purchase flawlessly. It was delivered a few days earlier than expected. Very happy and highly recommend.

The salesman was very attentive and in tune with my needs. The whole process was quick and painless.

Good customer service

Amazing deals, very friendly and helpful salesperson and an overall great experience

Got a ton of great items for a great price! Great experience with our salesman and delivery team. Francisco, of you are reading this, you are right. I love my mattress, my bed frame, our couch and dining table. Thank you!

Once I chose what I wanted. The salesperson Explained the extra features on the items I chose. This was a Memorial Day sale and we received a good discount.

Helpful and friendly staff who made our shopping experience a pleasure

Over price any discounts they’re not like they used to be

Excellent you guys are the best 🙏🙏🙏🙏

Great customer service from Vartan! Everyone in there was amazing.

Professional and quick purchase if you know what you want. I will be back.

Great customer service. Very well informed in furniture and home environment. Thank you.

I was greeted as I first enter the store, the sales clerk Kae Lee was very friendly and helpful with my purchase of a dining room table set.

I had checked online for a specific recliner and unfortunately it had been discontinued. Rey, was super helpful and able to find a recliner in the price range we were looking for that was comfortable and fit all of our requirements. Delivery was super quick. We had it in our house two days later and now my dad is is comfortably enjoying his retirement in his new recliner from Ashley furniture.

The sales person was very nice and helpful. We found what we were looking for.

Don't waste your time or money. Paid for delivery of their mediocre furniture only to have the boxes dropped off without assembly as paid for. Have to take it back on my own to avoid missing another day of work for pick up

I had a wonderful experience. Lucy was wonderful, she helped me select what I needed.

Thank you, Robert, for not hovering over us, but being there to answer all our questions. It was a pleasure doing business with you.

Lisa at the Victorville store was so attentive and best yet..Excellent customer service that met all of our furniture needs. Thank you Lisa

Excellent customer service

I had a customer centric experience with sales associate Luis. He paid attention to detail and provided superb customer service as though I were purchasing thousands of dollars of furniture. He was patient and made me want to come back for any future home design needs. Thank you so much Mr. Luis & thank you to your shift manager for creating an environment for customers to feel valued while they shop!

This Ashley's is really nice and the staff are patient and professional. They didn't bother me as I shopped but made themselves available when I had questions. Only thing is that I have yet to receive anything in the mail and it's been months. No card or bill yet

Great customer service.

Warning do not buy furniture here. They sell you defective furniture with bad quality and do not honor there 72 hour return window they give you the run around I spoke with the manger Dave and another manger Miguel who tried to be very misleading so they didn't have to honor agreement of return don't trust this store

My experience with Ashley furniture was great! The customer service was outstanding thanks to Robert! He was welcoming and informative. He also had an answer for every question that we had. I can't wait for our new furniture to arrive!

Great costumer service, will definitely come back for more stuff, ask for Elias 👍👍

Lady greeting was very rude, looked at us like we cant afford anything in there. Take your money somewhere else.

Keily and David were AWESOMELY AMAZING! Great experience and very welcoming environment! Thank you for such GREAT customer service!

Vartan was wonderful, told him what I was looking for, showed me what they had. Recliner will be delivered Tuesday! Thank you again, Laurie

The customer service was very good and very nice. I saw the bed I wanted, then I was shown (so I thought they were actual mattresses but they were not) they were foam mattresses. Which I was not looking for. I thought I had made myself clear with my salesperson but I was just excited I suppose that I was able to buy myself and my son new bedroom sets. I haven't slept well on this foam mattress.🥱 I would return it except I sweat at night time, I'd say I'm stuck with this foam mattress. That's why you see only four stars. 😓

I researched my item online before I went to the Victorville CA store. I was met by sales man Ibrahim. He was very helpful and showed me the Sofa Sleeper I wanted. Plus some I might be interested in. He even got me a discount on my purchase. I was very happy with him and would recommend him to my family and friends.

Had a great experience, Thank You!

Lisa was awesome. We got lucky with someone easy going. However, the salespeople in the store are aggressive like vultures. It made browsing in the store not pleasant.

Purchased dining set and a couch. Associate Marty Brewer is wonderful

Be respectful, very person to contact would greatly appreciate working with her again I’m getting more work done

Love Ashley Store in the High Desert. Lots of wonderful furniture selections and very good prices. Ask for Marty. Tell Marty Debbie sent you. They also know what they are doing when they delivers your furnishings. Great people at Ashley's. Go see for yourself 10 Thumbs Up

Customer service was on point and the products are quality. Julius helped us and took care of all of our needs and answered all our questions.

Very friendly staff (Rey). Didn't pressure us - Let us browse on our own, but was available to answer questions.

We bought all our furniture for our home from here. We spent a lot of money, we did not get the lower end furniture. All of it has worn to bits of broken within a year. Extremely poor quality and I do not recommend purchasing from this store. A store with soany discounts is obviously over pricing cheap furniture.

I purchased this Mattress in the Victorville store 11 months ago. I purchased the product with 10 year warranty. I was told if anything happened to my mattress it would be covered. After only having the product for 10 months the seams started to tear on the side. Unfortunately I have a dog who started to play with the tear after it initially started to tear on its own. I called to have a replacement. They sent the first technician to inspect the mattress he looked at it for 2 mins. It was very difficult speaking to him because of the language barrier. I requested a second technician Felix who was amazing & inspected the mattress efficiently & had great communication with me. I was told there was nothing he could do. I don’t want my money I just want a new mattress especially because I’ve haven’t had it for one year and was told my mattress was covered for 10 years with the warranty but now I’m being told I won’t receive an exchange

Just received a brand new sofa it was damaged I signed damaged not my name the delivery men left they said they couldn’t wait for customer service to make a decision. I should have refused the furniture. Now I have to wait for someone to come out and access the furniture then I have to wait again to replace it. Inconveniencing me 3 times. My daughter and grand daughter said they also received damaged furniture from Ashley’s Furniture in Victorville and it was a headache getting it replaced so they kept the damaged furniture.

Excellent Customer Service

Step one Felix remove coffee table top did a great job .

Horrible. I bought a entryway table for a Christmas present, come to find out they already had one . So I tried to return it and Ashley furniture says they have a zero return policy. The box has never been opened. How does a business have a zero return policy. I've have bought my living room furniture dining room furniture my bedroom furniture and the kids bedroom furniture all from Ashley. I will never shop at Ashley furniture again.

I'm so happy to meet Zartan Sarkisian our Sales Associate at Ashley Homestore in Victorville. He was awesome person who knew the products well. The professionalism and his knowledge was on point. So i thank you again and i would advise anyone who understand what great customer service feels like to truly get my point of view. Thanks again Zartan. Sincerely Tacoa B

Went to Ashley's looking for a power lift chair. Our sales representative Robert helped us find the exact chair we wanted! He explained everything to us about the chair and pricing. He is very knowledgeable about furniture and a pleasure to do business with. We will definitely shop at Ashley's for future furniture needs!

We had a delivery issue that could have easily been resolved by the store manager, David. Instead, we were treated with the utmost disrespect and unprofessionalism. Worst customer experience! Never buying from this store again.

Nary was a great sales and yesterday I ment some some some one else a gentlemen I believe his name was Ben he was great just monderful. He really new his job

Good experience with sales associate Nery. Very nice , helpful and professional.

You guys are great at selling furniture at an overpriced price... and your delivery guys then come to our home without masks on during covid. I have parents who are senior citizens. your delivery person came and coughed profusely in our new home. this is common sense. my dad told the supervisor to mention this in the notes. the delivery person, with a loud tone, said he received no notes on wearing a mask. PLEASE WEAR A MASK IN ALL SERVICE AND RETAIL SPACES ESPECIALLY WITH DELIVERIES TO PRIVATE HOMES. THANKS.

I love how I was greed at the front door with a nice smile and helped right away and took the gentleman took his time answering every question I had. Thank you again for your help!

Marty was fantastic. He was very helpful with any questions we had about our purchase and gave us the time and space to look at all the furniture selections on the showroom.

Amazing. Elias and his manager were super nice & professional , always worked our needs. Gave us amazing prices. Thank you

Found what I was looking for.

Beautiful store. No pressure buying experience. Salesman was very professional and knowledgeable about the products. Will definitely shop there again.

I will be buying a bedroom set soon from them just not sure about their prices for actual beds.

I am amazed by the sales rep Vartan Sarkisian. Honestly I just came in for window shopping and he saw me, with a smile said how may I help you?I told him am just doing window shopping and he said we have good financing options. Would you be interested? That got my attention. He is very awesome and helpful all along .Thanks Ashley for having someone like him.

Lisa awesome salesperson!!

Purchased a dining set this morning located in Victorville, loved the service! Robert at Ashley was so kind and overjoyed to make the sale😊😊

I went to Ashley’s on several occasions and got help from different employees. But today I went in specifically to handle a cancellation of 1 item before it got delivered. Rosaria was there and was able to help me figure out what I wasn’t able to do over the phone with their customer service. She was quick to help, happy to help, friendly and professional. I had tried 2x to call customer service and was on hold or receive wrong information so I was glad to back into the store and get my concerns fixed. Thank you Rosario

The new manager David Archuleta who started today actually, made the deal happen! I was hesitant at first but he intervened to help and was super flexible and realistic with price expectations- thank you for everything! I left smiling & excited to receive my purchases via delivery soon! Ashley furniture VV has stepped up their game with bringing in David!

Giving a one star only because you cannot put a zero. BUYER BEWARE! Read your contract you have 72 business hours for any return or exchange . If you find your item uncomfortable they will not exchange it even if you missed the 72 business hours by hours . They do not return calls , they were suppose to contact us for our scheduled technician appointment tomorrow, no one called(again) . This store in Victorville Ca has been the worst we have ever experienced. The managers and the customer care service do not care . We will never buy from this company again, not even at another store the name is tainted by the actions of the way this transaction was handled . We bought a 199 dollar warranty with our recliner , I can only imagine if we have to use it. I am only writing this to warn any other consumer thinking of buying from this company to read the 72 hour clause and really think twice about spending your hard earned money on a company like this. We will reach out to the regional manager and raise the issue higher , it’s wrong that anyone would have to go through this over a recliner loveseat.

Great customer service and outstanding sales representative…

Mohammed Ribadu did a great job helping us pick out furniture and if we didn’t see anything we liked he found it online.

Very helpful beautiful furniture

My husband and I had an amazing experience with their sale rep Ibrahim, he was very helpful and wasnt over bearing . Answered all of our questions and was very polite and patient . Very humble sales rep, will continue to come to Ashley’s for more furniture because of his service. Manager was alright seemed like he wanted to go home, seemed stuck up and impatient.

Ashleys bedroom set .we have had nothing but issues since the day we purchased with them and the store manager has not done anything to help us.

They need to get their act together. Not sure if they are using a bait and switch tactic, or they are incompetent. After I was in their store for three hours and made a large purchase. They had the gull to call me and tell me they made a mistake on my purchase, and I needed to buy more items to complete my purchase. The cost would be $2000 more than my initial purchase, which was 5 times that amount. Needless to say, I refused to buy any more items. I let them know I was onto their scam, so they traded the initial item I bought for one that would work for my situation. Truly not satisfied. Will never go back and Buyer Beware at that place.

How can you say that you're happy that you were able to bring it back to standards when the situation is still jot resolved or have even been contacted by you guys. I am beyond upset and disappointed. You guys are taking advantage of people. Apparently money is your only concern.

BUYER BEWARE!!!!! I purchased 7k worth of furniture in August of last year. I purchased a couch, coffee table set, bed frame, 5 dressers, dining table and chairs. We were told that all of the items had different ETAs. I requested to have everything delivered together. Rather than having chairs and table delivered separately for example. They said no problem and that it would al be delivered in 2 months. Kind of a long time (so I thought at the time) but I accepted it. The two months passed, nothing was delivered. We had to call multiple times to find out the status. Ultimately they delivered a partial order, which included a coffee table, end tables, broken couch which we refused, 2 dressers, and dining chairs but no table. We were told the other items were not far behind, were provided multiple inaccurate delivery dates but nothing else ever arrived. We have spoken with customer service by phone as well as gone down to the Victorville in person multiple times. We have been given a never ending run around by staff as well as management. The manager at one point promised that if we didnt have the table by March we could have the one off the floor. When we went in March to take him up on the offer, he stated that he couldnt agree to it because we wouldnt take the used chairs off the floor as well (as in pay for another set at full price). We already had chairs and didnt want to pay again....kind of common sense. The last I spoke with someone I was told "your delivery date is based on your order date of March this year" mind you, I ordered in August of last year. But because they cancelled my table in error and reordered, it impacted my order date/delivery date. They did not offer to fix this, advocate for us, nothing. Just kind of an attitude of deal with it. We were offered 3 separate credits to our account of $200 each, and the last time were were in store we were told "there is not record of those credits" and again just like sorry about your luck. Most recent call from them was to inform us "your previous order contract is going to expire and if you don't come in to sign another contract we are going to cancel your order". So not only is there little to no empathy, your now threatening to cancel our order again. Am I being pranked? Or should I prepare to spend another holiday season without a dining table? Thanks!

If i could give negative stars, i would. Promised furniture assembly - failed We were not notified that all of our furniture was being delivered until the driver was about to leave. Furniture delivered and the predrilled holes were not drilled out. Cushion was torn on a seat. 3 months later, several hours of phone calls, and emails, this situation is still not resolved.

Rey was so helpful she never hovered she was very personable and we got all the things gs we needed.ill be going back

Very disappointed with my purchase, i bought insurance protection for my furniture but this lazy people didn't register my purchase to the insurance, and the insurance didn't fix nor replace my forniture , plus that i didn't get my money back for the insurance, careful with that people,...

Nice selection of furniture and prices when discounted are what you'd expect to pay. Just don't get their 5 year warranty. You have to jump through a lot of hoops to get service and even then if you don't stay on top of it they will forget about you. I'm going to have to pay someone else to fix my stuff due to their lack of caring for customers.

Myself and my husband had such a pleasant experience here with Juan the sales guy, he was awesome and tried all he can to help us become very happy customers. He is a good, happy friendly guy here at Ashley's Furniture. Everyone there seemed nice. The manager, I forgot his name, he looked Hispanic and wore glasses, well he was one of the nicest managers we ever met, and we meet quite alot during our year long search for new "our perfect" living room couches, from allllllll the furniture stores we've been to. We been to many, from the Big brands like Matthis Brothers, Jerome's furniture, Bob's furniture, Living Spaces, to furniture outlets, to smaller furniture stores, to mom & pops, & finally to Ashley's Furniture store! That was it, right there, we found the great sales guy, manager & our #1 finally our couches. Home sweet service guys.

I'll add commentary after delivery.

Daisy was very helpful in Victorville Location!

The furniture is good quality. But they are really bad on delivery. I went in and bought cash. 7000 dollars worth of stuff. Was told it was going to be delivered in two weeks. Then I got a phone call saying a month. Then another phone call saying another month. I wouldn't come here again

If i could give them 0 stars i would. Sales associate laughed at me and my family when asking questions basically calling us stupid and walked away when we asked what was so funny. Also purchased the insurance on our furniture for 5 years and when it came down to get some issues fixed after a year they said NOTHING was covered and we didn’t have any insurance. I would definitely recommend somewhere else but if you want to deal with rude sales associates then go ahead.

I love my furniture, great quality, was delivered ahead of schedule which was amazing. Our sales person was very helpful and efficient and got us the best deals. I will definitely be back

I Love to shop at Ashley's especially having a representative that is assuring, patient and would go over and beyond with satisfying their customer, my representative Neyir was awesome... keep up the Good Customer Service. Thank you

My husband and I had a great experience. Ibrahim took care of us and offered great customer service.

Lucy at the Victorville branch was so wonderful, patient, and kind. She got me exactly the good quality sofa bed that I needed and more. When you come here, ask for Lucy, she is amazing!

If you're looking to furnish your home or just one room this is the place for you. There is a huge selection of most everything you need at reasonable prices. You can buy Ashley furniture at other home stores but come straight to the source and not only will you have a larger selection but you will save some money. This is a great store with friendly helpful staff.

The salesman and his manager were awesome best deal I could think of "I'll be back "

Great customer service and very knowledgeable and friendly staff.

I ordered a couch set and paid in cash. My delivery was scheduled for Friday between 3-7pm. I get a call at 11 saying they would be there in 20 minutes. I was not home and I told them they need to come later. Then he said also the wedge is broken so we can get that out to you another day. I said let’s reschedule it all for another day so I can get a complete set. They called me and scheduled it for today. I get a call today that it is coming tomorrow. I told him I’m at church but tomorrow won’t really work I’ll call back. After church I call and they said my new delivery date is Saturday because they don’t have any of my items at all in stock. I asked for a refund and now they don’t have “cash” and they can write me a check and I’ll get my $4000 back in 1-2 weeks. Terrible company to deal with. Don’t waste your time.

They are very helpful and polite

If I could give this company a zero I would. There is only 1 representative who seems to care. However I can't totally blame the store as the company does not take ownership for their mistakes. They expect you to make a payment on your account while they process your refund for merchandise you never got. No follow up from the store you have to call them. Let's not forget you have to spend a minimum of $300.00 on items you will not get and will be held liable to make your payments until they take 3-4 billing cycles to process the items you never got. Which is 3-4 months. This is a nightmare.

I usually hate going shopping for big items. A Sales person is usually very aggressive and they act like "bugaboos". Daniel was great. He showed us several items after I told him what I was looking for. Then he left my friend and me alone to talk about the dresser, chest and 2 nightstands. Good quality and looks great. I decided I needed to wait a couple days and Come back. Daniel gave all my choices to me including the price. I took a pic of the invoice and left. I came back the day after I told him I would be there. Unfortunately, he was off that day. Luckily for me Carlos was there. I took him to it. He promptly did the paperwork, made sure Daniel got credit for the sale. I set up for delivery and paid. Very pleasant. I will return in the future. 💯😄

The sale person was very helpful and kind and we got what we had been looking for

Jessica was so professional and helpful in helping me find the perfect table for my family we ran into some issues but she was literally the best go to Jessica

The Salesmen are very deceptive. They tell you one price and then when it's time to checkout they go back on their word. Worse than going to a car dealership. Waste of time to visit Ashley Furniture. A family member purchased a warranty from Ashley, because the salesman highly recommended it. Apparently there was a known issue with the product. When the issue appeared on my family members item only a few months later, the warranty would not cover it. When they brought the issue up to the manager, he said all the right things and said he would take care of him. He was not taken care of.