Ashley Store Victorville, CA

Cassandra is the best .. we will be returning to transform my fiancés bachelor pad to a home

Very fast and professional service.

Well served.

Originally had a five star review. in-store experience was good. However, I ordered furniture to be delivered to my house. I confirmed the delivery date with Ashley Home Furniture multiple times. When delivery date came, no one arrived. Customer service claimed that I had never confirmed delivery date, despite email confirmations to the contrary. Customer service then asked that I pick up the furniture from the warehouse. When I said that wasn't possible, they said they would call back about rescheduling the delivery date, I have not been called back yet.

Ebo was amazing and helped us find exactly what we were looking for and the quality of the furniture is amazing.

Adrianna was excellent and patient. We bought some lamps that were discounted and there was another male sales man who was very rude to us. The supervisor and adrianna did make things better. we have purchased over $17,000 of furniture at ashley's and that sales man almost lost us as customers. but as mentioned Adrainna and supervisor made it good again. thanks

My experience with Ashley Furniture was exceptional. My representative Osman was so patient with my back and forth indecisiveness lol… The only down part was the expected delivery was 2 weeks. But Ashley’s Furniture never disappoints.

Cassandra was incredibly helpful and the store manager took it over the top and made our experience seamless would highly recommend talking to them to get you deal done.

Carlos and Luis from Acima were great help very helpful and quick customer service 😊

Bought 2 sectionals with Lucy for living room and one for our movie theatre room. She was very patient and easy to work with! Look forward to buying more from her in the future!

We found what We were looking for....Nisha was outstanding and very attentive to our needs. She was a very good listener to the details. Thank you so much, Nisha.

My daughter and I went to Ashley's to look for a set of couches for living room and the sales representative Kaylee was very helpful, answered all questions and gave us a great price, thank you Kaylee.!! Rudy Morales

Nisha was great and associates Rosario and Miguel who handled financing were great as well. We love Ashley!

Cassandra was very helpful and nice. She helped is pick out exactly what we wanted without being pushy about it.

Great experience with Luis at Acima! Left with a great deal !!

Cassandra was extremely helpful and kind. She was able to work magic and get us with the set of couches that we liked.

Cassandra was absolutely phenomenal! Her amazing personality and exceptional customer service made the entire experience unforgettable. She went above and beyond to help, and her enthusiasm truly made my day!

So helpful and patient. Cassandra was so amazing drawing out plans and not rushing us. Thank you

(Translated by Google) If I could I would put -5, buy a bed and on the seller's recommendation buy an Ashley brand mattress THE WORST!! After 2 months, a hole was made, they are supposed to give a guarantee but it does not qualify until it has more than two inches of sunken, the frame is crooked, the boards were in poor condition and when installing it, SERVICE PAID ADDITIONALLY $250, they should have realized the defect and that's how they put it, I paid $3500 for sleeping badly, waking up with back pain and they don't honor the guarantee, if anyone knows where I can report I would appreciate the information. (Original) Si pudiera pondría -5, compre una cama y por recomendación del vendedor compre un colchón marca Ashley LO PEOR!! a los 2 meses se le hizo hoyo, se supone dan garantía pero no califica hasta que tenga más de dos pulgadas de hundido, el frame esta chueco las tablas estaban en mala condición y al instalarlo SERVICIO QUE PAGUE ADICIONAL $250, debieron darse cuenta del defecto y así lo pusieron, pague $3500 por dormir mal, amanecer con dolor de espalda y no hacen honor a la garantía, si alguien sabe donde puedo reportar agradecería la información.

I received great business & all the works there are very nice & amazing

I had an amazing experience at Ashley Furniture Store, thanks to Cassandra! From the moment I walked in, she greeted me with a warm smile and was incredibly attentive to my needs. Her knowledge about the furniture was impressive, and she helped me find the perfect pieces for my living room. She took the time to understand my style preferences and budget, making the whole process seamless and enjoyable. Cassandra’s professionalism and friendly demeanor made all the difference in my shopping experience. I highly recommend seeking her out for anyone visiting the store!

If you’re looking for fast and quick service Lucy is the one you’re looking for. 10/10 recommend

Thank you and kudos to the very best ever !!!! LISA!!! Informed, patient, and professional !!! THANK YOU SO MUCH LISA !!!

Delivery, oh my God, so poor and unprofessional. Damaged merchandise.

Excellent service fro Lisa and Luis Quintero

Excellent customer service. Quick answers on fabric, delivery and price points. Great location overall. Fast service

The salesperson was kind and friendly. When I inquired about placing the recliner in my truck, I was informed that the chair would be "delivered". When closing the transaction, there was a surprise "delivery charge". When I questioned the "delivery charge", I was informed the charge was the "minimum". I personally believe, this was a bit deceptive. A "delivery charge" was not disclosed, I had to FIND it on my receipt. Not only did I have to find, what I consider, a tack on charge, but it and the extended warranty were BOTH TAXED???? The "delivery charge" and the taxing for delivery is the only reason this is NOT a five-star review.

(Translated by Google) Very good service (Original) Muy buen servicio

SHE WAS AWEOME

Went in to Ashley's Furniture to purchase a dining server. The one we wanted wasn't in store, the sales girl and the manager were both awesome. They gave us a great deal with the furniture protection plan and delivery. Great customer service and a wonderful experience.

Our salesman, Bill Allen, did a fantastic job today answering the millions of questions we had while purchasing our furniture. And now that Ashley handles their own warranty issues, they are the whole package. Excellent service and a great product; why would you go anywhere else? Thanks Bill! Stephen and Patricia Zoet

Luz, was very friendly and a lot of help in finding what we were looking for. Wood recommend store and Luz.

Edited 11/26: In-store experience was great. Carlos was awesome. But today on delivery day (5 days after it should have come), my sofas are not here because they can't figure out how to send drivers with appropriate identification to a military installation even though the purchase order has MILITARY DELIVERY on line 1. Absolutely the worst post-purchase customer service ever, and I can't even get anyone physically standing in the store on the phone. Attached is a photo of the living room set I'll be hosting Thanksgiving with! Thanks, Ashley! Carlos was awesome! I went in looking for a new loving room sofa set and got exactly what I wanted. Carlos was very professional, provided fast but excellent service, and made this the smoothest buying experience I've had at a furniture store. I'll definitely be be back to see him for my next furniture purchase.

Great experience with Adrianna at Ashley! Highly recommend

Very friendly customer service no pressure.

Thanks Nisha for the good service and attentiveness!

Very nice experience.

Luz was very helpful and friendly

Very nice service from the store staff, and very good quality items

I had an excellent experience at Victorville Ashley Furniture! Clarissa was friendly and knowledgeable, helping us find the perfect furniture for our home. The selection is fantastic, with high-quality pieces at various price points. Delivery was prompt and professional; I highly recommend them to anyone looking for beautiful, well-made furniture and great customer service! - Sandra Perez

Osman was awesome!! He gave us our space while we looked around for what we liked but he was ready to answer any questions we had as well. We appreciated his friendly help with our purchase.

I had an amazing experience at Ashley , thanks to their fantastic sales associate, Osman aka Ozzie. From the moment I walked in, he was incredibly welcoming, knowledgeable, and patient. Ozzie took the time to understand exactly what I was looking for, offering insightful suggestions without any pressure. The entire process was smooth, from helping me select the right furniture to walking me through finances options. Special thanks to Elias the manger as well for accommodating our needs. I left the store feeling confident and excited about our purchase. It’s rare to come across such excellent customer service, and I’ll definitely be returning for future needs. Highly recommend asking for Ozzie and Elias when you visit!

Pleasant experience, no hassle, helpful people , gives you space to think and decide

Cassandra from Ashley's was very helpful, informative, and assisted us with buying our new bedroom set.

The sales was very good

Very helpful

Michael was great made everything easy and we will certainly return to see Michael but we need something else

Lisa, at Ashley Furniture in Victorville, went above and beyond to help me purchase a dining set for my daughter. I reside in Washington state and my daughter is in California. She made sure that we found a resolution to getting this table ordered and delivered!

Stop texting. STOP

Cassandra was awesome! My wife and I had a blast designing our whole living room Cassandra has wonderful designer's eye. Will be asking for her advice on our next project. Thank you Cassandra!

Horrible service. I haven’t even received my complete bed set and it’s been 3 months. They didn’t let me know it was back ordered when I ordered it. They don’t take out the old mattress or old bed set.

Amazing experience with Lisa she was awesome. Great saleswoman she was on top of her stuff. Gave amazing customer service go check her out she was top tier

Awesome customer service! My Cali mattress collapsed on one after 2 years and I was very satisfied with service on getting a replacement mattress, had a new mattress within a couple days

Excellent service.

Great service and prices. Osman really helped us. Our furniture was delivered in great shape. We will shop there again.

Kassandra was amazing. She was absolutely incredible with helping us with our desires to purchase exactly what we needed & wanted & did it quickly! 10/10 recommend!

Sales lady was knowledgeable, and not pushy.

Amazing customer service. Will be back to purchase from Cassandra for all my furniture needs!

I was very disappointed with my experience with Ashley. I was sold a sofa set that was on back order. The day I was told it would be delivered was changed 2 times. When I called to cancel they told me no it’s on the delivery truck for tomorrow. I waited around all day for the delivery. I called the corporate office to finally be told that my sofa was on back order and no one knew exactly when my sofa would be delivered. I cancelled the sofa and Ashley never refunded my money. I had to dispute the charge with my credit card company. I’ll never purchase anything from Ashley again

It was perfect. Salesman was very helpful and we love our new furniture.

Good selection of mattresses and bedroom furniture. We found a great deal on our bedroom set thanks to our sales associate Cassandra. She was knowledgeable and professional from the moment we walked into the showroom all the way through delivery.

Bush’s was a great help she spent her time with me and made sure that I got exactly what I was looking for I highly recommend getting your service from nisha

It was wonderful. The two delivery men did an excellent job.

Fast and quick service from Michael Jackson and Luis. 15 minutes process and got a bed set and dining table. Highly recommended them if you need some help.

It was a very good shopping experience. We found exactly what we wanted as soon as we walked in the store - a chair. The sales people did not hassle us when we said we were just looking the first time we went in. When we were ready to buy the sales person was very nice. We would definitely fo back

We love 💕 our new sectional if it’s perfect with our decor

I went in to see a bed and frame. The associate told me I can work on a pre-approval for credit. So I did. Little did i know that they accepted the offer under my name. Now I have two credit cards with ashleys. One of them having a 35% interest rate with monthly service fees. After they saw the credit availability they were worse then car salesmen trying to sell me a new 2025 car. They just didn't want to let me go without purchasing a bed that at the time I did not even know the correct dimensions for my room. Now i have to fight with these credit card companies and the credit bureau to get these credit cards off my credit report and not affect my credit badly. Never will I go in to take a "look" at furniture there. They will try and take your money just to make they're sales quota. The manager as well was not understanding that i was just not there to make a purchase but only to see and check what I qualified for. If they were more understanding and didnt try to force anything I probably would have gone back to buy the bed from them. On the other hand mattress firm was another store I visited and they actually gave me the time of day to explain everything to me and dint try to force anything that I wasn't ready for out of me. Don't go to this ashleys! Edit: i worked with the sales person Cassandra. The manager on shift is forgot his name, but he also was trying to force anything purchase on us.

I love my furniture I got from Ashley, my bedroom set, dining room table and barstools are beautiful ! My home looks like a model home! Their customer service is great as well!

The store has a great selection the sales team could use a little retraining on assisting everyone that comes in the store and not just the ones they feel like helping. I never walk into an Ashley store to browse, if I'm there, I'm there to make a purchase. Once I had to ask two sales associates to move as they had a conversation between themselves so I could check out the furniture they were blocking. At some point an associate noticed no one helping me as he finished up with a customer and took care of me. This seems to be an ongoing thing at this location. I'm pretty sure it isn't this way for everyone but, this is my experience when I go.

Luz was very nice and helpful and overall she helped me find what I needed

Lucy was very helpful. She helped us find what we were looking for. Great customer service.

Luz helped us buy our table for a good price, we love it!

Cassandra was a great sales person! very informative and nice. professional and friendly! 10/10 likely to return.

I got a beautiful couch for a great price. Luz was a great help!

Today, Monday, I came to the Ashley furniture store and they greeted me with a smile at the entrance. Dominic showed me what I was looking for and when it was time to make the payment, Marcelino showed me everything in great detail and helped me in the best way possible. Luis was also very kind and gave me information that was very important to me. My daughter and I left the store very happy. I have been a customer since 2013 and I hope to be one for many more years. Thank you.

Reece was my sales associate and he was very wonderful and attentive. Very kind and well spoken. He answered all my questions and made sure I was happy with my purchase!

Excellent care and special attention while I shopped.

Kaylee has been so helpful and the General Manger were Excellent experience. This was our first visit we will be back Thank very much.

Absolutely the worst customer service went and paid for two tables in full was sold on the fact that this was a company owned business that they care about their customers table gets delivered. It’s damaged. We tell the driver that it’s damaged. He refuses to take the table says he’s gonna take pictures and report. It never reported it to the Victorville office. We called to speak with anyone in the Victorville office to try to get this resolved and we are told that we have to take pictures and file claim. We take the pictures we send the email four days have now passed still no response. Tried calling the Victorville office and you get sent to a company located offshore who all they say is I’m sorry to hear that and do nothing. You called the corporate office located in Wisconsin and they transfer you back to the offshore company so you have no way of actually speaking with anybody And no one will replace my broken table. Let alone pay any attention to anything so this is one of the worst customer service companies that I’ve had to deal with so I recommend if anyone wants to buy any type of furniture do not go to Ashley‘s because you’re either going to get the wrong item and or a broken item And then you’re stuck with it

Thanks to Jasmine, she was able to help me pick out the right bedroom set that fits me best!!

Lucy and Luis were Very kind and friendly.Extremely helpful !

Sales young Lady Adriana greeted us at walk in and showed us all we were looking for and was very patient. Luis was a great help also in helping me with the acima application and was very pleasant. Thank you both very much see you soon for my next purchase!

Bill was amazing!!!! Very patient and kind!!!

First time here and the experience was great. Lucy was amazing and very patient with showing me different styles and was really friendly. I recommend this place 10/10

Awesome service. Lisa was super helpful, loved her energy!

My wife & I went into the Victorville store to look at bedroom furniture .we were greeted by Bill Allen. He told us that Ashley had a 30 percent off labor day sale, and Asley had extended it . He then handed us a paper witch we didn't look at. Bill just told us it was another 15 percent off. We found a bedroom set, so we go to pay for it. The manager wrote it up. Bill tells him to take off 15 percent. We trusted them and signed it. I asked Bill about the 30 percent off. He told us 30 percent off the online price. The 30 percent off was a lie. We got home and I looked at the paperwork and we were sick to find out that they charged us $550.00 for a 5 year. Warranty. We called the store witch goes to a call center overseas. We were told we signed the paper and they won't do anything about it. I told them we don't want the furniture and to come and pick it up. Was told it was already delivered and won't take it back. I have filled complaints with the department of consumer affairs, please stay away from this store at all cost. These people are dishonest and deceiving. Worst nightmare ever. BEWARE. GO ELSEWHERE!!!

I’ve been a customer of Ashley Furniture for 13 years, and every experience has been outstanding! This latest furniture purchase was no different. From the moment I walked in, Bill provided top-notch customer service and made the whole process smooth and enjoyable. Bill has been there for 10 years and is incredibly knowledgeable about his products and helped me find exactly what I was looking for without any pressure. His manager, David, also helped us with all of our requests, including moving furniture around and powering up items. The quality of their furniture is consistently excellent, and they always go above and beyond to ensure I'm happy with my purchase. After 13 years, I can confidently say they’ve earned my loyalty. I highly recommend Bill and David to anyone looking for great furniture and exceptional service. Thanks again, Bill and David, for making my shopping experience so positive!

Horrible customer service we bought a recliner sofa and for one room and a recliner couch loveseat and a single recliner all electric and we bought a battery pack 2 months ago. They still have not sent the battery pack which is 200.00 dollars. When we call the store no one answers or they put you on hold and disconnect you after 5 minutes the store manager will not return calls. If you want quality furniture and great service this isn’t the place to go

I had a great experience here using my store credit. Bill was very patient yet persistent with checking in on me. He was wonderful and very nice. I wanted to ensure that I found what I liked within my budget and David made it happen!

Enjoyed my time at the store

Michael and Luis 👌

Bill is the BEST salesman at Ashley's in Victorville. We always ensure we saw shopping only when Bill is in so he can help us. We highly recommend giving him a try!

We went into ashley today 08/17/24 and purchased a couch and love seat. Jalisa was amazing. She made our experience at ashley amazing. I also want to thank Martin for all of his help as well. These two were absolutely amazing.

Spent about 4k on furniture here only to have the mattress that was delivered be different than the one we tried in the store. My furniture has been sitting unused now for a month because this stupid store keeps giving us the run around. I just want the mattress replaced with the firmer one in the store. So far this has been a nightmare and for anyone thinking about coming here believe this other reviewers that this stores customer service is trash. They also had to come out and repair the so called brand new furniture that they delivered since it was defective. I still need to furnish a few other rooms but I think I'm better off going somewhere else and not having this headache and waste of money

We spent over $3,000 on a couch just for it to start piling two months after purchasing. I brushed it off thinking oh it’s not too bad.. Now it’s been 5 months and it’s so bad. For how much we spent the quality is not good and there’s no way this couch will hold up for long.

Luis and carlos had very good customer service were very friendly helped me with what i needed

Great experience in the Victorville store. Bill and Elias took care of all of our needs. Buying furniture for three rooms made very easy. No pressure just courteous service.

Came here not expecting to find anything but Jasmine was super helpful and so nice! Found exactly what we were looking for and it was cheaper than anywhere else we looked.

Bill was amazingly helpful and kind! He measured different pieces and made sure we were completely happy!

This Ashley's has amazing customer service. Lucy was very helpful and very sweet. I will definitely come back!!

Friendly,accommodating,professional. They got a sale from Us easily that day,took minutes to get the transaction done.

Great customer service. It was quick, easy, and the staff was very helpful throughout the entire process. It took me about a week to find, and decide, what I wanted, but they were extremely patient with all my decision changes (it was hard to make up my mind with so many choices...lol).

Lucy was very helpful very kind will be visiting again.

M. Jackson was very helpful and courteous .

Kae-lee was our sales person. She was very helpful and informative. She helped us make the right choice of couches that will be the right fit for our family. We are very happy.

The best spot for all your furniture need and best prices

Great store. Kalee and Elisa were incredibly helpful in locating a furntiture item that had been discontinued. I came all the way from Costa Mesa, and I'm glad I did!!

So unprofessional. 😔

Very elegant furniture

Kay-Lee was awesome. Sheassisted us in purchasing furniture. Always smiling and she made us feel so special. We will come back for our future needs.

Bill new his stuff and was a great help

So glad we chose Ashelys for our new living room furniture! Marty was so helpful and kind. Can't wait to see it all put together. Thanks Marty!

We spent $60,000 on this location. The furniture is very low quality and definitely overpriced. They gave us a warranty on everything, including our mattress. When we recently tried claiming the warranty due to the mattress being faulty (even the manager admitted they don't sell the mattress anymore because of its faulty design), they gave us the runaround. They kept sending us back and forth between the mattress distributor, Sally’s, and themselves, with each blaming the other for the warranty and expenses. None of them wanted to take responsibility. Our mattress is very sunken and deformed at the edges. It's still under warranty, yet they claim it's in good condition and refuse to accept it. Mind you the mattress was around $4,778. The borders are deformed out of shape. The bed also sinks in and they claim all these nonsense about stains, even though we have a stain protector on our bed. They said this in order to avoid the warranty. If you want to buy furniture for looks, you might consider these guys just consider the overpriced cheap materials and poor customer service, I will never come back to this location. They have poor, horrible service. The managers are definitely at fault; they only point fingers and refuse to take responsibility, even though they admitted the mattress itself is faulty. Even the guy who came to inspect the mattress admitted that it was faulty and defective and should qualify for a reimbursement or a replacement. I do not understand why these people are being so cheap when gave their business so much money, but it’s definitely my experience, and I hope none of you go through it. It’s not worth it. Poor quality materials and their customer service is terrible once you buy furniture they you’re no longer valued. I uploaded pictures the bed name and the deformity the wood on one of the pictures shows how poor the material is. When we first bought the furniture we had to call their touch up guy to come come multiple times because of the poor quality on the material.

My delivery experience was truly wonderful thanks to stellar customer service — Marena was my delivery lead and kept me updated throughout the whole process. When the sofa I ordered was damaged at the warehouse, she worked with me to come up with a solution and had a new sofa delivered to me within 2 hours, which is kind of unheard of on a Friday in LA. The delivery team was so friendly and worked hard to maneuver a large sleeper sofa up to the third floor. It was not easy but they made it work and had a great attitude the whole time. I will definitely order from Ashley again — they do not use third party delivery and it makes all the difference!

I have bought furniture from Ashley for the past 15 years, I purchased the furniture protection plan the first time and never had to use it, well I bought a dining set about 2-3 years ago and purchased the furniture protection plan again, I called to make a claim and it was denied, I understand that furniture will have normal wear due to use, but we accidentally dropped hot water on our table and the person I spoke with said that they don’t cover the damage because of the wear and tear on my furniture although I asked to just fix the accident damage, don’t waste your time and pay for the protection plan they don’t honor it. Will not buy furniture from here again.

Great service and amazing selection. Saleswoman greeted us and then left us alone. Didn’t hover or linger in the shadows. When we had a question we knew where to find her. Very knowledgeable about what items were in stock and what could be delivered within a few days. Honored the military discount which basically paid for the protection plan.

We had the BEST Customer Service from Luz Amador. Thank you again 😉

Bill was amazing I stopped by Ashley’s and he took his time and explained in detail all that I needed to know with a lot of distractions going on inside the store. I purchased a love seat and a full sized chair. Job well done Bill…..all sales associates should be that welcoming and helpful!

Lisa was so helpful and kind! We didn’t buy that day but came back two days later and she remembered us, very polite and humorous.

THE STORE REVIEWS ARE FAKE >>> THIS IS REAL I tried for over a month to get anyone to help me look up a part to order. Once I spoke to the manager Miguel.. he told me he couldn't order it. Then after almost another month I got him on the phone and he told me he ordered it and it was in the mail...Another month and still no call. LIARS!!! YOU ARE BETTER OFF BUYING FURNITURE IN TIAJUANA !!!!

Julius the salesman was amazing!

Very rude customer service. Found product I was looking for but customer service very rude to family and myself.

I bought furniture from The Ashley store in Victorville, CA, and they had poor customer service. I had warranty work needed on my couch and tried to call for multiple days, but they did not answer the phone. Although I live 45 minutes away from them, they are not answering their phones even though this situation could be resolved over the phone. So I had to waste my time and gas to go to the store to get this problem solved. The problem was a bad couch cushion that needed to be replaced. The warranty was paid for, and we just wanted it to be replaced, but they have given us such a hard time. Do not shop at this store.

We had a very pleasant experience. Cassandra was very knowledgeable and very tentative. She helped us with making a good choice. We did not feel pressured and want to thank Cassandra for helping us. Had a great experience.

Had a great experience at this store. Loved it there Cassandra helped me and it was just an overall great experience. The problem came when I got my furniture and had to deal with the customer representatives because one of my items were damaged. That was and still is a huge headache dealing with all the attitudes from them.

The sales person was very nice and helpful

The sales girl was awesome could not ask for better representative.

Cassandra was the best She was very kind, helpful and patient..

Lisa at Ashley's Furniture is very professional very nice courteous. Had to use the restroom very clean very nice. Best public restroom I ever been in. All the employees in Ashley were professional.

Carlos was amazing to work with. He went above and beyond to help me. No was not in his vocabulary!

Thank you Osmon for your service and making it enjoyable 😉

Reece y Connie did an amazing job, great service

We found a beautiful farmhouse table that was perfect for our dining area and was very reasonably priced. Osman, our sales rep, was super friendly and helpful.

Service was great. The delivery drivers did an excellent job.

Michael (MJ) was extremely professional and honest. He knew what we wanted and made sure we knew all of our otions before making an educated purchase. We never felt pressured into buying anything we didn’t need. He made us aware of all promotions and made sure we got the most bang for our buck. If you are in need of anything visit Michael at the Victorville location. I have been going to him for years. I live in upland now and see make the drive to see him.

Buy all my furniture there good quality

Bill was so helpful, and awesome! 👏🏻 he helped us find the perfect sectional set, good deal, overall great customer service! Thank you bill! We are so excited for our new furniture:)

Jazmine was so awesome in helping me find the perfect couches & accent furniture. She made the process super simple & I was in & out within 1/2 an hour!! Delivery was sooner than I expected too!! Super happy with the overall customer service I received today!!

Sale staff not to aggressive that's a good thing

amazing service super helpful

Osman Pavón was knowledgeable, respectful, professional, and helpful in providing the customer service we needed.

It has been a nightmare dealing with Ashley Furniture. My disabled Dad moved into a beautiful room in a house and I wanted to purchase him some beautiful furniture, it was also required so hospice would have drawers for their supplies. I bought three items, dresser, night stand and a tall chest dresser. Of course it's brand new furniture, and it should be fine and perfect shape, right! Here is my experience, the furniture arrived, I have as kit present as I didn't think it would be necessary with brand new furniture, after work I was amazed that every piece had an issue and that they would deliver furniture with these issues, one piece had delaminated area on the tall chest, as well as noticeable spots on all three pieces, paint that noticeably had ran when painted, gouges and the long dresser had some issues with quite a few areas that were very obvious. I automatically filed a claim with pictures and was told a tech would be out on a certain day and time and I would be notified 30 min prior. I made anyone I spoke to aware that I was the only person that would be authorizing anything as my Dad is not capable of making decisions, nor any of the nurses. I never received a call. That evening I emailed customer service stating I never received a call. The next day I received a voicemail that the tech showed up and stated the furniture was fine. Not only was the furniture not fine but the technician never came and lied saying he had. At his residence there is always at least two people working if not more and there are also cameras. The technician was never at the residence. The second technician was scheduled to come and he did come in the allotted time line. He states I can fix it all. I said, where he said here in the room. I said there is oxygen in his room and unfortunately these types of fumes you would utilize cannot be used anywhere in this home. He said he would let the office know I denied the repair. Here is the thing though , why did I purchase brand new furniture for it to have to be "fixed". I ended up having to go in person to Ashley to speak to a Manager, he spoke to someone that authorized a new set to be delivered. I was told on the phone that they would utilize a VIP service to provide new furniture and it will be looked over closely to make sure it is new and no issues. Wonderful news and I was informed that I had to approve the delivery upon arrival. Not a problem I will be there when I receive the call. Tuesday morning I received a text that they would arrive from 10-2 am Wednesday, replied back with yes to confirm. Later that night I received another text that it would be from 9-1 am, I replied yes and reminded them to contact me 10 -15 min before arrival so I am there as this was the agreement I had with the VIP employee. Wednesday morning at 7am I am at work and receive a text the furniture will arrive in 30 min. This is NOT the timeline I agreed to. I was not able to leave work. I automatically called Ashley customer service and let them know they cannot deliver until the time agreed. She stated I will let them know. I waited for the call that they would be delivering, around 1200pm I received a call from Ashley asking if I was happy with the furniture and so said I have not received a call as discussed to meet for the furniture delivery. I found out they showed up to the residence at 730 am and the nurses didn't let them come in as they were taking care of the residents, deliveries and visitors are only authorized from 9:00 am to 7:00 pm. I was furious. They delivered per Ashley at 8:22. I waited until the end of my shift and went to my Dads and all 3 pieces had issues. I emailed them right away with pictures. The response was we can send out a tech to review. I responded with oabsolutely not, I did not authorize the furniture as agreed, come pick up your furniture and I want a full refund. This was so stressful and at this point is still not resolved. I'm am so angry that they have wasted my time and

Jasmin was a great help. Good customer service. She was patient as we looked around to make sure we found what we wanted. Jasmin did not try and upsell us.

Better prices & Osmond (ozzy) super helpful in financing.

Our salesperson Marco was amazing. He made my daughter and me feel so comfortable and welcome that we decided to buy all her needs for her first place at the Victorville store. However the manager (I believe was David ) made us very aware he was the store manager when Marco had to get him due to a problem with 2 missing barstools for the 4 seat table set we chose from the sales floor. David offered a couple of replacement barstools of a different type on the dinning set. The deal came with 4 seats, but apparently they only had 2 of the 4 seats listed on the deal. So we said that would be fine, we would take the other type of barstools in place of the ones no longer available, as long as we still got the deal for the 4 seats. He then came back and said he only had 3 seats, but for the trouble if we wanted to take the floor model table and 2 barstools “as is” at a discount of 40% off home that day and he would have the other 2 seats (completing the 4 seats advertised on the table set) sent with the delivery of all the other living room tables and sofa pieces. We said yes to the deal. He never made eye contact, spoke only to our sales person. Once we paid for what he set up, a discrepancy from the offer was noticed by us where there was a charge for the 2 barstools as well as realizing they never charged us for the coffee table and end tables. The manager David apparently left the store. When they called him, he basically told the other manager that he didn’t say that was the offer and he could only give us 10% off of the 2 barstools.The 40% off of the table was still honored and not in question.Long story short David shouldn’t offer something he wasn’t going to honor, shouldn’t then make it look like the customer lied to cover up his shady actions, or put the employees in a situation where they have to clean up his mess and probably are now being blamed like myself and my daughter were for his offer and decision. In the end another manager Elias and Marco were able after calling David again to help us and keep the sale (which I was willing to walk away from) my daughter really wanted the furniture and liked the salesman Marco. These two employees of yours saved the sale and had it not been for their customer service I would’ve left. It’s not so much the deal. Either someone offers you a deal or they don’t and customers buy product it they don’t. The problem was the being lied to and that what should have been a fun fulfilling experience, where our hard earned money was being spent turned into a upsetting experience.

Large inventory and friendly sales people.

I purchased a sofa bed they brought twice the incorrect one and they could get the one I wanted so they still charged me for two delivery fees stay away from this place they are thief's

The associate was professional and efficient on handling my order and was knowledgeable on the products he was selling.

Manny was very helpful, made us a great deal.

Just left Ashley Furniture Store in victorville. Marty Brewer was by far best sales representative I could ask for. I was on the fence with my purchase until he reassure me that not only was I buying from the #1 furniture store in the country but also getting the best price available. Super knowledgeable, honest and helpful. A++

We went to Ashley’s just to look around for a new bed, not really thinking we were getting anything! But there was an amazing Sale rep Jasmine who sold us!! She took her time, explained everything, allowed us time to lay on the beds & be indecisive with our choices! She was patient with us & even threw in a few free items! My boyfriend & I had a wonderful experience! Ask for Jasmine when you go, she was awesome! I’m definitely going back again! 10/10 recommended!

Bill was absolutely fantastic, we were going to another store but stopped at Ashley's because it was on our way. We were able to buy exactly what we wanted in the price range we had. Wonderful service and beautiful furniture 😍❤️

Cassandra helped us make good decisions on our new couches. She did a great job!

We only came into the store to look 👀 and ended up buying a living room set😍🥰 Jasmine assisted us and was very patient and professional! Can’t wait to get our furniture delivered 😊 thank you Jasmine 🤗

The saleswoman who we purchased our furniture from was asked where the furniture was made and she told us all their furniture was made in China. I almost walked out. Turns out all the furniture is made in Vietnam. That is bad enough but I found it interesting that she said China.

Great service as always … Julius was amazing at helping us figuring out financing and stood there till the approval went through.. Great service and amazing staff and prices ..

Salesman listened and found us a perfect solution.

Elias Adros, cool guy and very helpful. Got a good deal with him. Passionate about working with you. Helped build a custom sectional for me. Thank you!

Very helpful sales staff who took their time to listen to my needs.

Cassandra Glenn was very helpful and got us exactly what we were looking for at a great price.

Kae Lee was Amazing!! She was polite, professional and worked with us so seamlessly!! She went above and beyond to help us create our vision for our new home!! We could not be happier with the time and effort she put in!!

Kaelee was amazing! She made a special point to help us design the furniture and decor for all the rooms of our new home! She was very patient and accommodating to all our requests and we couldn’t be happier!

THE ASSISTANT THAT HELP ME LIED TO ME TO MAKE A SALE HE INFORMED ME I HAD 5 days to return mattress if my husband wasn’t satisfied then the manager lies to me says he will make a claim which he never did at the end of it all I’m stuck with a 2000$ mistake on behalf of the associate that misinformed me do not shop here there unprofessional people

Great customer service and friendly service

Marty was a great help.

My salesman, Elias was a great help. He Made My shopping experience very smooth. Nice guy that goes a long way thanks again Elias.

Our sales representative Manny from Ashley‘s Furniture was very patient and helpful with us in picking out our furniture. He is very knowledgeable of the furniture and store he is representing. Including outstanding customer service!!

It was a social experience. Lots going on, people talking and obviously furniture shopping. Mark Picado amd Osman were cool. I would work on the closing experience and make it more seamless. Overall, I will be shopping here again as it supports local businesses and the selections are pretty legit.

Excellent Jasmine Vernardino was aboustly wonderful didn’t pressure me very patient professional and sweet help me find what I was looking for will come back for a second furniture set so go see Jasmine Vernardino at Ashley furniture in Victorville

Helpful and friendly.

Wonderful doing business with ashley.kaylee was very knowledgeable about all aspects of your business.i will shop here again..c.r. crites

Great selection, came to see dining sets and went home with one! Jasmin was a great help, awesome attitude. Thank you for helping us make our choice easy!

My husband and I were helped by Jasmine during our visit at Ashley's furniture while shopping for a mattress. Jasmine was very helpful, answering all our questions, she had such great knowledge in the subjects of providing feedback on every single mattress we looked at, she had a wonderful personality, and very articulate. We purchased our Tempur Pedic same day and we are very happy with the customer service provided by Jasmine. Will recommend to friends/ family .

Very helpful and patient young lady I love her energy thanks Jasmine!!

Very nice experience we were greeted at the door we had great service thur out our time while we were searching for the right furniture

Went to look at couches, did not want to be pressured, Marty introduced himself and let us be and was available when we needed him. Also very knowledgeable and reviewed everything to ensure we got what we wanted and to make sure all info was correct. Best part he was patient and kind! Thank you Marty!

We just had our new couch and chair delivered, and we are very happy with how everything worked out. They delivered right on time, and assembled everything quickly and efficiently. Our salesman Marty was very helpful and informative when we did our ordering. The price was within our budget. Communication was excellent when it came to the delivery. We're very happy with our purchase!

Paid for insurance came damaged still trying to get replacement they are very difficult to deal with

Thank you to Jasmine and Anthony for the great customer service very kind and knowledgeable.

Jasmine and Anthony were very nice and helpful and not pushy:)

Jasmine helped us at the Victorville location and very pleased listened to our concerns and very helpy

Everyone was very helpful!

Francisco our sells rep. Was extremely professional and understood exactly what we needed.

Jasmine B showed me all kinds of recliners. She found the perfect one for my husband, I appreciate everything she did. Great experience!

I had an exceptional shopping experience here with jasmine. She was very helpful.

Good deal on a couch

The customer service is great. Thank you Manny.

The representative Jasmine was very nice and knowledgeable. The store is very well maintained.

Friendly didn't have what i was looking for

Bill took care us and helped us get everything we wanted. He went above and beyond.

Absolutely great experience. Knowledge and very helpful in helping us find exactly what we needed. Marty was pleasant and very helpful!

Ashley's is a bad company, this particular location has great customer service but unfortunately corporate drops the ball every time. Do not let your delivery guy leave before THOUROGHLY checking it first. We got a couch that was delivered very quickly, not even time to slow down. We later (4hrs later literally) we noticed one of the armrests was lacking a bit of fluff and a nail sticking out of the fabric. We called and corporate refused to repair or send a new one or give us a refund. So 1.5 years later here we are, thecouch is impossible to clean, the fabric covering the cushion is so thin breathing on it will put a hole in it. The pillows sold with it are just awful and the entertainment center we purchased with it is an energy hog and will flip your breaker. It's sad that the producers are such poor design and not built to last long

I was assisted by Marty. From the start, he was attentive and extremely helpful with finding exactly what I needed. I did not buy the same day I went into the store, so I went in a few days later. When Fransisco helped me. He was just as helpful as Marty. Everyone that I encountered were amazing.

Marty did an awesome job finding me the best deal! Thanks Marty!

Delivery is a joke! They sent me 2 different emails and a text message confirming my delivery date and time and even gave me tracking on my driver. Then called me the day of delivery and said my item was back ordered and couldn’t be delivered for another week. What a waste of my time! I won’t be ordering from Ashley again!

Lisa was helpful and I found the furniture I was looking for.

Marty helped us out and is very helpful.

Marty was very informative he was very clear on how much everything costs and wasn't trying to up charge in anyway. Very happy with the selection of furniture and the service provided!

(Translated by Google) I contacted by phone in Victorville, CA, I asked in Spanish, very friendly staff, Francisco Nuñes received my call, he did not help by giving ideas about what we wanted, we went for a bed, we ended up buying a bed, drawers, mattress, dining room, armchairs, coffee table and a TV cabinet, very The employee was attentive and very patient. I congratulated them and the main thing was without any pressure. Att: Diaz Family (Original) Me contacte por telefono en victorville ca pedi en español personal muy amable me recibio mi llamada Francisco Nuñes no ayudo dando ideas a lo que nosotros queriamos ivamos por por una cama terminamos comprando cama cajoneras colchon comedor sillones mesa de centro y un mueble para la tv muy atento el empleado y muy paciente los felicito y lo pricipal sin presion alguna Att: Familia Diaz

The best people ever!! We were greeted with open arms and manager was so helpful!! Osman is the best with helping pick the best couch to our budget, love this place !!

Ibrahim assisted me in the purchase of my sons bed. He was patient, allowed me to walk around and take my time without feeling the sales pressure. He was pleasant and I ended up taking two beds instead of one. Thank you! While I was there he had a rerurn customer. A testament of his great service. I too will be back. Thanks again.

Mark Picado was very helpful with showing us around and providing great information on each furniture we had a question on. Great guy, thanks for helping my family.

I walked into Ashley Furniture looking for my daughter a new bed. Marty met us at the door with great customer service. Showed us a couple of bedroom sets. We found a deal and Marty was tremendous with assisting us. Maria the sales manager gave us some wonderful discounts. I am so elated to have stumble into an amazing purchasing experience. Can’t wait for our next purchase

Mark P. Was super helpful with our purchase. He is not your typical Ashley's salesman. He gives you his honest opinion and we appreciate that.

Marty’s the man

Fransisco N. Was extremely friendly and helpful. I'm so glad we walked in and came out with great furniture at an incredible price. For this and more is why I love Ashley furniture and will forever be a customer.

Bill was kind, courteous and patient and allowed me space to view the pieces and helped me make a great purchase.

Everything went really well Martin was great!

Sorry, for the late responded, was waiting till sectional arrived. Sale person Elias was real excellent, friendly, very professional and didn't try to rush or push us on buying. Elias also said he would stick around for us to come back, when we said we had to run home to get the funds to buy the sectional that Elias was helping us with. Delivery time and date was what was arrange at the time of purchase. I got updates on time when the delivery was going to show up. Both my wife and I was very happy with the delivery of our sectional. Delivery driver and his partner was very professional and respectful when bringing the sectional off the truck and up to the house. If we're going to buy anything else in the future, I'm hoping Elias is our sales associate again. Thanks Elias, delivery drivers and Ashley Furniture of Victorville.

Something for everybody. Very high quality furniture

Furniture inspector guy is a complete liar came to my house to inspect BROKEN furniture that I received and told me that they would change the furniture but I later found out that they wouldn’t be changing anything cause he lied to me and put it as if I were the one who broke it

Jae-Lee my sales rep was so polite and patient. She greeted me when I walked thru the door and didn’t leave my side until she found exactly what I wanted. Love her spirit

Thank you Marty. Very helpful and knowledgeable. Great experience. Made choosing items for my home easy. Love our new items. Home could not be more complete. Everyone Marty is the perfect person to help with your needs.

Lucy was very nice and helpful

Kayley gave us great service! Fast, friendly, and easy!!

Friendly and efficient service! Lisa was a great help!

Their salespeople are extremely nice... and patient. Although I am a tad disappointed in my furniture I feel the stuffing in the recliner courch and rockers are in need of more stuffing where your feet go. I've had my furniture 1 week and it already shows wear down where stuffing is on the foot rest on couches & recliners!

Elias was especially helpful. Answered all of our questions and made the purchase seamless.

Great experience with Marty! Thank you!

Great service 😃

Bought a defective table from here and after they sent a non qualified tech to see the defective table he noted that it was customer damage and now is a headache to get this replace , highly recommend shopping elsewhere. For the amount of money they charge you would think they would car eta out the customer but they do not in my case

Incredible sales people who will go the extra mile to sell you something... and then you get the delivery and receive wobbly chairs, missing screws, and a looooong process to fix the issues. They will take weeks to assess simple things and technician sent to "evaluate" will refuse to try to fix issue because "their policy" requires they only see and report. Furthermore, they will bring no tools or screws; once they order the parts, it may take up to 21 days to receive, at which point they will offer you the chance to "do the work yourself" or schedule another visit from their tech guy. Parts arrive, but not everything that was requested. "What? Something is missing? We'll send someone to evaluate" (again). And this was supposed to be a brand new dining set. However, 2 chairs are unusable and it seems it will end up taking months, and lots of holding on the phone for customer service, to finally get to use what we paid top dollar for. Why didn't we buy from a small business with cheaper pricing? Because we thought, "Ashley is a big store, they'll have better and professional customer support." Boy, we're we wrong!

I will give one star because three employees spoke to me. Not one asked if I needed help. There were at least 10 employees on the floor some in groups talking others sitting on various pieces of furniture on their cellphones. My intentions were to purchase a 5 piece sectional I saw online as well as an area rug and dining room set. Due to not being helped, I left. I made an attempt to contact the store and share with the manager my experience however the employee that answered the phone was rude, he took my phone number, left me on hold for an extended amount of time and then picked the phone back up wanting to know my order number. I explained I did not have an order number I would like to speak to the Manager. He rudely replied about what? At that point I just said never mind and ended the call. This was my first and last time going into that establishment. It's very disheartening the lack of professionalism and customer service.

Manny was so helpful and patience. It was such a great experience shopping for our new sofa.

Today, I walked into Ashley's here in Victorville Bill helped me with verything I needed. He was awesome and very helpful and Pleasant. He answered all my questions. Thank you Bill. 😊 Keep being you with many blessings.😊

Sales Personnel was very polite and helpfull without beeing abviously right behind you following you around. Yet when you had questions he was there whithin a few seconds. Greatly appreciated the non prrssure shopping.

They treat the customers very well answers all questions you have for them

Excelente! great help everyone help friendly Francisco was helping us and went extra to give the best deals thank you

I was shopping for a new couch set and Marty went above and beyond to find me a sectional which I really wanted but thought it wouldn’t fit in my family room. Marty got the measuring tape and we were not only able to get what I really wanted but after he worked the numbers I was able to get a coffee table and rug and even went back a week later to purchase a bedroom set. Thanks Marty and Ashley’s furniture store. I will definitely be coming back.

Great selection, very friendly and helpful employees, and good prices!

They are so nice & so accommodating! Our entire house is furnished with Ashley Furniture!

Great customer service. Loved all the furniture, can't wait to come back!

Elias was so helpful and professional Very informative, great friendly service. Thank you !

Great customer service. Also sells person Mr. Bill very friendly and professional . Thank you for your great service. Best regards Antonio Cabrera

I had the worst experience EVER at this store. This store has the worst management team and rude customer service. The delivery is horrible as well because my items were lost! Such a headache to get a refund too! I'd suggest ordering from a small family business than this store!! Save yourself!!! 0/10

Me and my wife just spent couple thousand on furniture at this store. We haven't received our furniture yet but we were told things in store that I'm now finding out were wrong. Our daughter in law has been getting the run around with Ashley furniture, she has a warranty for her sofa and they are being jerks! The issue with the 5 stars seems that they haven't had there furniture long enough yet for them to experience Ashley warranty claims ect., I've noticed the 1 stars are often saying the same thing which raises ?s. I can still refuse to accept the furniture. I would suggest to all the 1 stars to file complaints with the state if California, I had a similar issue with a company years ago, others had issues but it was my 5 page letter that shut down 6 of their stores and put people in charge behind bars. I think we need to put management on notice, anyone that enters their store record all employees with your phones and 1 stars you can post them on social media and YouTube ect., if they tell you, you can't record them ect, they are violating your 1st amendment right and they will have a nice law suit! If they wanna play people, you all need to fight back, Management, Beware, if I have a negative experience the state of California will be involved and you will all be accountable, Your faces will be posted on YouTube and other social media sites!!! Management- make things right with the 1 stars, if I need to help them all file against you I will, you better hope I don't have a negative experience like them!!!

Bill our sales man was very knowledgeable with all the products in the store and we think that's very important to understand the product your selling. Anthony, one of the managers was also very helpful as well. All in all it was a great experience

Be careful with delivery people, there was a problem with the server we bought so they adjusted the warped doors and said it would be fine just give the doors time to straighten again. The extended warranty does not cover the warped doors and based on the delivery people we waited and the store won't do anything about it now either.

Francisco helped us out and gave us top shelf service!

Bill & Mark have excellent customer service. They were both very helpful, knowledgeable, and above all patient. Thank you for all your help, guys!!!

Marty was very helpful and did not pressure me at all.

Very nice store, all sales personnel very welcoming. And very helpful. Our sales associate Luz was very accommodating. She showed us about 6 or more pieces until we found what we were looking for. We also were given a small discount which we appreciated and sold us. Would recommend this store to friends.

Every single time I buy here I regret it! Sales team lies to close the deal and the idiot delivery department is 3rd party & ALWAYS makes mistakes! Never call for delivery So you sit home all day losing money from missing work. You call the store to speak the sales person who made commission off of you and of course is never there. I truly hate myself for spending another dollar there! We own a large business and would NEVER EVER blame the customer for our mistakes. I will tell every single person I know about the horrible MANY experiences I've had with Ashley and makes sure they don't make the same mistakes.

(Translated by Google) Very kind and attentive (Original) Muy amables y atentos

Got my Dad a Awesome recliner/incliner delivered 2 days after purchase so that makes it the second piece of furniture I bought quality in make & service.

Vartan and Anthony and Marco are the best please go see them for your furniture needs great and friendly guys and very Knowledgeable and helpful

Very friendly and good prices

Working with francisco Was very pleasurable and I like the fact that he had knowledge of the store I told him what I was looking for and even though they didn't have the material that I wanted he was able to show me something different that I liked just as much. If I do business with this store again and he's not available I hope the next person is acknowledgeable and kind as he was.

Our sales rep Marty Brewer, was amazing. He helped us on 2 separate occasions and was absolutely wonderful. He was kind, patient and helped us find the perfect piece for our home. We will be returning for further purchases and asking for this Rep.

Went to Ashley's in Victorville on armagosa & thr person who greeted me " BILL " kind man very helpful. Gives you your space and let's you actually look.

Rey was super helpful and friendly. My girlfriend and I came in a few days ago just to see what our options were, Rey greeted us at the door and listened to our very specific needs with our limited space. She was very friendly and talked with us as she has known us for years. We weren't set to buy that day, we planned on checking other store but we came back to Ashley just because Rey was so helpful and kind. Rey is very patient and we are grateful that she was able to help us find the perfect set we needed. Definitely coming back to see Rey for any further furniture needs!

Recently went and bought furniture for my new home and Elias was a complete joy to work with! He broke things down for me and was very patient. He helped me to get approved for financing and was very knowledgeable on the Tempurpedic. I enjoyed my visit sending my friends and family his way

The sales experience was smooth and easy-going, and without any sense of urgency/pressure.

Lucy was wonderful! Once again she helped us find the furniture we needed for our den. I strongly recommend Ashley Store, everyone is friendly and they have beautiful furniture!

Supper friendly staff.

I was approached politely and offered help immediately. 30mn later I was signing paperwork for my new bedroom setup. Salesman was very knowledgeable and helpful especially when it came to credit options. I will be back for the rest of my furniture needs.

The delivery driver made myself and my household upset and uncomfortable because the came into our home with a attitude,and I now need a handle for my dresser drawer and I've been waiting more than 2 weeks now.I also have another dresser that has a chip and I didn't really get to enjoy either one of the dressers without having a problem.I called the Ashley Store in Victorville and there were a man that said he will check to see if I can get the handle for the dresser drawer "Expedited" and never called me back,just horrible customer service.I was told that Ashley loves your money and HATE to work,now I'm starting to see this.I will now buy the rest of my furniture from someone who cares for their customers.The head board that they assemble is like kinda loose like it doesn't match my bedding it shouldn't have rocking to it,I'm very displeased with Ashley has served us.

Martin Brewer was VERY helpful! He welcomed us as soon as we walked through the doors. From beginning to end. We purchased a bunk bed for our granddaughter. And Martin also assisted us with other questions we had on a fireplace and dining table that we will be back and looking forward to do more purchases with Martin. Can’t wait to see the face on our granddaughter when she sees her new bed. Thank you 🙏🏻 again Martin Brewer

Had a good experience with Kay-lee who worked with us to select just the right couch and loveseat.

Had a great experience at Ashley’s Furniture. Francisco was our salesman’s and he was professional and friendly. My delivery came earlier than expected which was great and the gentlemen who delivered my items did a great job.

Purchased an area rug for my living room which is absolutely gorgeous! Vartan Sarkisian was my salesperson. He was extremely professional and handled every aspect of my purchase flawlessly. It was delivered a few days earlier than expected. Very happy and highly recommend.

The salesman was very attentive and in tune with my needs. The whole process was quick and painless.

Good customer service

Amazing deals, very friendly and helpful salesperson and an overall great experience

Got a ton of great items for a great price! Great experience with our salesman and delivery team. Francisco, of you are reading this, you are right. I love my mattress, my bed frame, our couch and dining table. Thank you!

Once I chose what I wanted. The salesperson Explained the extra features on the items I chose. This was a Memorial Day sale and we received a good discount.

Helpful and friendly staff who made our shopping experience a pleasure

Over price any discounts they’re not like they used to be

Excellent you guys are the best 🙏🙏🙏🙏

Great customer service from Vartan! Everyone in there was amazing.

Professional and quick purchase if you know what you want. I will be back.

Great customer service. Very well informed in furniture and home environment. Thank you.

I was greeted as I first enter the store, the sales clerk Kae Lee was very friendly and helpful with my purchase of a dining room table set.

Very informative and gave us our space at the same time

I had checked online for a specific recliner and unfortunately it had been discontinued. Rey, was super helpful and able to find a recliner in the price range we were looking for that was comfortable and fit all of our requirements. Delivery was super quick. We had it in our house two days later and now my dad is is comfortably enjoying his retirement in his new recliner from Ashley furniture.

The sales person was very nice and helpful. We found what we were looking for.

Don't waste your time or money. Paid for delivery of their mediocre furniture only to have the boxes dropped off without assembly as paid for. Have to take it back on my own to avoid missing another day of work for pick up

I had a wonderful experience. Lucy was wonderful, she helped me select what I needed.

Thank you, Robert, for not hovering over us, but being there to answer all our questions. It was a pleasure doing business with you.

Lisa at the Victorville store was so attentive and best yet..Excellent customer service that met all of our furniture needs. Thank you Lisa

Excellent customer service

I had a customer centric experience with sales associate Luis. He paid attention to detail and provided superb customer service as though I were purchasing thousands of dollars of furniture. He was patient and made me want to come back for any future home design needs. Thank you so much Mr. Luis & thank you to your shift manager for creating an environment for customers to feel valued while they shop!

This Ashley's is really nice and the staff are patient and professional. They didn't bother me as I shopped but made themselves available when I had questions. Only thing is that I have yet to receive anything in the mail and it's been months. No card or bill yet

Great customer service.

Warning do not buy furniture here. They sell you defective furniture with bad quality and do not honor there 72 hour return window they give you the run around I spoke with the manger Dave and another manger Miguel who tried to be very misleading so they didn't have to honor agreement of return don't trust this store

My experience with Ashley furniture was great! The customer service was outstanding thanks to Robert! He was welcoming and informative. He also had an answer for every question that we had. I can't wait for our new furniture to arrive!

Great costumer service, will definitely come back for more stuff, ask for Elias 👍👍

Lady greeting was very rude, looked at us like we cant afford anything in there. Take your money somewhere else.

Keily and David were AWESOMELY AMAZING! Great experience and very welcoming environment! Thank you for such GREAT customer service!

Vartan was wonderful, told him what I was looking for, showed me what they had. Recliner will be delivered Tuesday! Thank you again, Laurie

The customer service was very good and very nice. I saw the bed I wanted, then I was shown (so I thought they were actual mattresses but they were not) they were foam mattresses. Which I was not looking for. I thought I had made myself clear with my salesperson but I was just excited I suppose that I was able to buy myself and my son new bedroom sets. I haven't slept well on this foam mattress.🥱 I would return it except I sweat at night time, I'd say I'm stuck with this foam mattress. That's why you see only four stars. 😓

I researched my item online before I went to the Victorville CA store. I was met by sales man Ibrahim. He was very helpful and showed me the Sofa Sleeper I wanted. Plus some I might be interested in. He even got me a discount on my purchase. I was very happy with him and would recommend him to my family and friends.

Had a great experience, Thank You!

Lisa was awesome. We got lucky with someone easy going. However, the salespeople in the store are aggressive like vultures. It made browsing in the store not pleasant.

Purchased dining set and a couch. Associate Marty Brewer is wonderful

Be respectful, very person to contact would greatly appreciate working with her again I’m getting more work done

Love Ashley Store in the High Desert. Lots of wonderful furniture selections and very good prices. Ask for Marty. Tell Marty Debbie sent you. They also know what they are doing when they delivers your furnishings. Great people at Ashley's. Go see for yourself 10 Thumbs Up

Customer service was on point and the products are quality. Julius helped us and took care of all of our needs and answered all our questions.

Very friendly staff (Rey). Didn't pressure us - Let us browse on our own, but was available to answer questions.

We bought all our furniture for our home from here. We spent a lot of money, we did not get the lower end furniture. All of it has worn to bits of broken within a year. Extremely poor quality and I do not recommend purchasing from this store. A store with soany discounts is obviously over pricing cheap furniture.

I purchased this Mattress in the Victorville store 11 months ago. I purchased the product with 10 year warranty. I was told if anything happened to my mattress it would be covered. After only having the product for 10 months the seams started to tear on the side. Unfortunately I have a dog who started to play with the tear after it initially started to tear on its own. I called to have a replacement. They sent the first technician to inspect the mattress he looked at it for 2 mins. It was very difficult speaking to him because of the language barrier. I requested a second technician Felix who was amazing & inspected the mattress efficiently & had great communication with me. I was told there was nothing he could do. I don’t want my money I just want a new mattress especially because I’ve haven’t had it for one year and was told my mattress was covered for 10 years with the warranty but now I’m being told I won’t receive an exchange

Just received a brand new sofa it was damaged I signed damaged not my name the delivery men left they said they couldn’t wait for customer service to make a decision. I should have refused the furniture. Now I have to wait for someone to come out and access the furniture then I have to wait again to replace it. Inconveniencing me 3 times. My daughter and grand daughter said they also received damaged furniture from Ashley’s Furniture in Victorville and it was a headache getting it replaced so they kept the damaged furniture.

Excellent Customer Service

Step one Felix remove coffee table top did a great job .

Horrible. I bought a entryway table for a Christmas present, come to find out they already had one . So I tried to return it and Ashley furniture says they have a zero return policy. The box has never been opened. How does a business have a zero return policy. I've have bought my living room furniture dining room furniture my bedroom furniture and the kids bedroom furniture all from Ashley. I will never shop at Ashley furniture again.

I'm so happy to meet Zartan Sarkisian our Sales Associate at Ashley Homestore in Victorville. He was awesome person who knew the products well. The professionalism and his knowledge was on point. So i thank you again and i would advise anyone who understand what great customer service feels like to truly get my point of view. Thanks again Zartan. Sincerely Tacoa B

Went to Ashley's looking for a power lift chair. Our sales representative Robert helped us find the exact chair we wanted! He explained everything to us about the chair and pricing. He is very knowledgeable about furniture and a pleasure to do business with. We will definitely shop at Ashley's for future furniture needs!

We had a delivery issue that could have easily been resolved by the store manager, David. Instead, we were treated with the utmost disrespect and unprofessionalism. Worst customer experience! Never buying from this store again.

Nary was a great sales and yesterday I ment some some some one else a gentlemen I believe his name was Ben he was great just monderful. He really new his job

Good experience with sales associate Nery. Very nice , helpful and professional.

You guys are great at selling furniture at an overpriced price... and your delivery guys then come to our home without masks on during covid. I have parents who are senior citizens. your delivery person came and coughed profusely in our new home. this is common sense. my dad told the supervisor to mention this in the notes. the delivery person, with a loud tone, said he received no notes on wearing a mask. PLEASE WEAR A MASK IN ALL SERVICE AND RETAIL SPACES ESPECIALLY WITH DELIVERIES TO PRIVATE HOMES. THANKS.

I love how I was greed at the front door with a nice smile and helped right away and took the gentleman took his time answering every question I had. Thank you again for your help!

Marty was fantastic. He was very helpful with any questions we had about our purchase and gave us the time and space to look at all the furniture selections on the showroom.

Amazing. Elias and his manager were super nice & professional , always worked our needs. Gave us amazing prices. Thank you

Found what I was looking for.

Beautiful store. No pressure buying experience. Salesman was very professional and knowledgeable about the products. Will definitely shop there again.

I will be buying a bedroom set soon from them just not sure about their prices for actual beds.

I am amazed by the sales rep Vartan Sarkisian. Honestly I just came in for window shopping and he saw me, with a smile said how may I help you?I told him am just doing window shopping and he said we have good financing options. Would you be interested? That got my attention. He is very awesome and helpful all along .Thanks Ashley for having someone like him.

Lisa awesome salesperson!!

Purchased a dining set this morning located in Victorville, loved the service! Robert at Ashley was so kind and overjoyed to make the sale😊😊

I went to Ashley’s on several occasions and got help from different employees. But today I went in specifically to handle a cancellation of 1 item before it got delivered. Rosaria was there and was able to help me figure out what I wasn’t able to do over the phone with their customer service. She was quick to help, happy to help, friendly and professional. I had tried 2x to call customer service and was on hold or receive wrong information so I was glad to back into the store and get my concerns fixed. Thank you Rosario

The new manager David Archuleta who started today actually, made the deal happen! I was hesitant at first but he intervened to help and was super flexible and realistic with price expectations- thank you for everything! I left smiling & excited to receive my purchases via delivery soon! Ashley furniture VV has stepped up their game with bringing in David!

Do not buy couches from ASHLEY furniture, my couches had bedbugs! I tried calling the store location and no one even returned my call or apologized! Huge liability

Giving a one star only because you cannot put a zero. BUYER BEWARE! Read your contract you have 72 business hours for any return or exchange . If you find your item uncomfortable they will not exchange it even if you missed the 72 business hours by hours . They do not return calls , they were suppose to contact us for our scheduled technician appointment tomorrow, no one called(again) . This store in Victorville Ca has been the worst we have ever experienced. The managers and the customer care service do not care . We will never buy from this company again, not even at another store the name is tainted by the actions of the way this transaction was handled . We bought a 199 dollar warranty with our recliner , I can only imagine if we have to use it. I am only writing this to warn any other consumer thinking of buying from this company to read the 72 hour clause and really think twice about spending your hard earned money on a company like this. We will reach out to the regional manager and raise the issue higher , it’s wrong that anyone would have to go through this over a recliner loveseat.

Great customer service and outstanding sales representative…

Mohammed Ribadu did a great job helping us pick out furniture and if we didn’t see anything we liked he found it online.

Very helpful beautiful furniture

My husband and I had an amazing experience with their sale rep Ibrahim, he was very helpful and wasnt over bearing . Answered all of our questions and was very polite and patient . Very humble sales rep, will continue to come to Ashley’s for more furniture because of his service. Manager was alright seemed like he wanted to go home, seemed stuck up and impatient.

Ashleys bedroom set .we have had nothing but issues since the day we purchased with them and the store manager has not done anything to help us.

They need to get their act together. Not sure if they are using a bait and switch tactic, or they are incompetent. After I was in their store for three hours and made a large purchase. They had the gull to call me and tell me they made a mistake on my purchase, and I needed to buy more items to complete my purchase. The cost would be $2000 more than my initial purchase, which was 5 times that amount. Needless to say, I refused to buy any more items. I let them know I was onto their scam, so they traded the initial item I bought for one that would work for my situation. Truly not satisfied. Will never go back and Buyer Beware at that place.

How can you say that you're happy that you were able to bring it back to standards when the situation is still jot resolved or have even been contacted by you guys. I am beyond upset and disappointed. You guys are taking advantage of people. Apparently money is your only concern.

BUYER BEWARE!!!!! I purchased 7k worth of furniture in August of last year. I purchased a couch, coffee table set, bed frame, 5 dressers, dining table and chairs. We were told that all of the items had different ETAs. I requested to have everything delivered together. Rather than having chairs and table delivered separately for example. They said no problem and that it would al be delivered in 2 months. Kind of a long time (so I thought at the time) but I accepted it. The two months passed, nothing was delivered. We had to call multiple times to find out the status. Ultimately they delivered a partial order, which included a coffee table, end tables, broken couch which we refused, 2 dressers, and dining chairs but no table. We were told the other items were not far behind, were provided multiple inaccurate delivery dates but nothing else ever arrived. We have spoken with customer service by phone as well as gone down to the Victorville in person multiple times. We have been given a never ending run around by staff as well as management. The manager at one point promised that if we didnt have the table by March we could have the one off the floor. When we went in March to take him up on the offer, he stated that he couldnt agree to it because we wouldnt take the used chairs off the floor as well (as in pay for another set at full price). We already had chairs and didnt want to pay again....kind of common sense. The last I spoke with someone I was told "your delivery date is based on your order date of March this year" mind you, I ordered in August of last year. But because they cancelled my table in error and reordered, it impacted my order date/delivery date. They did not offer to fix this, advocate for us, nothing. Just kind of an attitude of deal with it. We were offered 3 separate credits to our account of $200 each, and the last time were were in store we were told "there is not record of those credits" and again just like sorry about your luck. Most recent call from them was to inform us "your previous order contract is going to expire and if you don't come in to sign another contract we are going to cancel your order". So not only is there little to no empathy, your now threatening to cancel our order again. Am I being pranked? Or should I prepare to spend another holiday season without a dining table? Thanks!

If i could give negative stars, i would. Promised furniture assembly - failed We were not notified that all of our furniture was being delivered until the driver was about to leave. Furniture delivered and the predrilled holes were not drilled out. Cushion was torn on a seat. 3 months later, several hours of phone calls, and emails, this situation is still not resolved.

Rey was so helpful she never hovered she was very personable and we got all the things gs we needed.ill be going back

Very disappointed with my purchase, i bought insurance protection for my furniture but this lazy people didn't register my purchase to the insurance, and the insurance didn't fix nor replace my forniture , plus that i didn't get my money back for the insurance, careful with that people,...

Worst service we could ever have imagined. The sale process was super easy but aftet that expect headache after headache and lack of follow up from the store. Multiple delays in getting us our furniture then no call to ask us if we still wanted it or a refund. Our item was just sitting in limbo had we not been following up we never would have known. Miguel finally started to call us back after I had to let them know I would come to the store to follow up and make sure I let all the customers about my experience. Final got the piece reordered shows up today the driver refused to let us inspect it and just left before we could sign. It is damaged again but this time not where you can see it but the kicker is it came in pieces and they would not put it together upon delivery so my wifr and kids are home with the parts and no way to put it together. Never will I shop with Ashleys again after this experience.

Nice selection of furniture and prices when discounted are what you'd expect to pay. Just don't get their 5 year warranty. You have to jump through a lot of hoops to get service and even then if you don't stay on top of it they will forget about you. I'm going to have to pay someone else to fix my stuff due to their lack of caring for customers.

Myself and my husband had such a pleasant experience here with Juan the sales guy, he was awesome and tried all he can to help us become very happy customers. He is a good, happy friendly guy here at Ashley's Furniture. Everyone there seemed nice. The manager, I forgot his name, he looked Hispanic and wore glasses, well he was one of the nicest managers we ever met, and we meet quite alot during our year long search for new "our perfect" living room couches, from allllllll the furniture stores we've been to. We been to many, from the Big brands like Matthis Brothers, Jerome's furniture, Bob's furniture, Living Spaces, to furniture outlets, to smaller furniture stores, to mom & pops, & finally to Ashley's Furniture store! That was it, right there, we found the great sales guy, manager & our #1 finally our couches. Home sweet service guys.

I'll add commentary after delivery.

Daisy was very helpful in Victorville Location!

The furniture is good quality. But they are really bad on delivery. I went in and bought cash. 7000 dollars worth of stuff. Was told it was going to be delivered in two weeks. Then I got a phone call saying a month. Then another phone call saying another month. I wouldn't come here again

If i could give them 0 stars i would. Sales associate laughed at me and my family when asking questions basically calling us stupid and walked away when we asked what was so funny. Also purchased the insurance on our furniture for 5 years and when it came down to get some issues fixed after a year they said NOTHING was covered and we didn’t have any insurance. I would definitely recommend somewhere else but if you want to deal with rude sales associates then go ahead.

I love my furniture, great quality, was delivered ahead of schedule which was amazing. Our sales person was very helpful and efficient and got us the best deals. I will definitely be back

I Love to shop at Ashley's especially having a representative that is assuring, patient and would go over and beyond with satisfying their customer, my representative Neyir was awesome... keep up the Good Customer Service. Thank you

My husband and I had a great experience. Ibrahim took care of us and offered great customer service.

Dishonest!!! and has no understand of customer service. They lied in order to make a sale, only delivered some of my furniture (unassembled) after saying they will be after i confirmed because i am disabled with no use of an arm and after driving ti the store to informing them some items were not delivered, they reiterated that i was wrong and all the items were in fact delivered. An hour later, a manager confirmed they did not deliver everything from the pictures and that they did not inform me and did not honor their contract.

Lucy at the Victorville branch was so wonderful, patient, and kind. She got me exactly the good quality sofa bed that I needed and more. When you come here, ask for Lucy, she is amazing!

If you're looking to furnish your home or just one room this is the place for you. There is a huge selection of most everything you need at reasonable prices. You can buy Ashley furniture at other home stores but come straight to the source and not only will you have a larger selection but you will save some money. This is a great store with friendly helpful staff.

The salesman and his manager were awesome best deal I could think of "I'll be back "

Great customer service and very knowledgeable and friendly staff.

I ordered a couch set and paid in cash. My delivery was scheduled for Friday between 3-7pm. I get a call at 11 saying they would be there in 20 minutes. I was not home and I told them they need to come later. Then he said also the wedge is broken so we can get that out to you another day. I said let’s reschedule it all for another day so I can get a complete set. They called me and scheduled it for today. I get a call today that it is coming tomorrow. I told him I’m at church but tomorrow won’t really work I’ll call back. After church I call and they said my new delivery date is Saturday because they don’t have any of my items at all in stock. I asked for a refund and now they don’t have “cash” and they can write me a check and I’ll get my $4000 back in 1-2 weeks. Terrible company to deal with. Don’t waste your time.

They are very helpful and polite

If I could give this company a zero I would. There is only 1 representative who seems to care. However I can't totally blame the store as the company does not take ownership for their mistakes. They expect you to make a payment on your account while they process your refund for merchandise you never got. No follow up from the store you have to call them. Let's not forget you have to spend a minimum of $300.00 on items you will not get and will be held liable to make your payments until they take 3-4 billing cycles to process the items you never got. Which is 3-4 months. This is a nightmare.

I usually hate going shopping for big items. A Sales person is usually very aggressive and they act like "bugaboos". Daniel was great. He showed us several items after I told him what I was looking for. Then he left my friend and me alone to talk about the dresser, chest and 2 nightstands. Good quality and looks great. I decided I needed to wait a couple days and Come back. Daniel gave all my choices to me including the price. I took a pic of the invoice and left. I came back the day after I told him I would be there. Unfortunately, he was off that day. Luckily for me Carlos was there. I took him to it. He promptly did the paperwork, made sure Daniel got credit for the sale. I set up for delivery and paid. Very pleasant. I will return in the future. 💯😄

The sale person was very helpful and kind and we got what we had been looking for

Jessica was so professional and helpful in helping me find the perfect table for my family we ran into some issues but she was literally the best go to Jessica

The Salesmen are very deceptive. They tell you one price and then when it's time to checkout they go back on their word. Worse than going to a car dealership. Waste of time to visit Ashley Furniture. A family member purchased a warranty from Ashley, because the salesman highly recommended it. Apparently there was a known issue with the product. When the issue appeared on my family members item only a few months later, the warranty would not cover it. When they brought the issue up to the manager, he said all the right things and said he would take care of him. He was not taken care of.

By far the best experience I’ve had dealing with sales team . It was such a pleasant surprise to have , Mr Vartan taking care of us. He got right to the point and and was extremely knowledgeable about everything. And even though we’ve had some credit challenges, he didn’t treat us like we only had limited choices .the store managers where very friendly Thanks for everything. Will be back to see you again! Julio the store manager and both assistant managers Marcelino and Anthony were amazing! Looked at a few retailer before but none came close. Don’t go anywhere else, Excellence is THE BEST! Thanks guys! I recommend to ask for Vartan

I bought my furnitures on December 23 2021 I got some parcial but still waiting for the rest so right know I got everything short someone know how to put a complain to this store

It was a pleasure and a very intruing experience. I would like to thank the manager and the sales agent who dealt with my order at this Victorville location. They were both very professional patient considerate kind and very cooperative. They made me feel at home and very appreciative. I really do appreciate the kindness and the gratitude shown to me while I was there. Thanks again for your service.

Nice stuff

Isaac Velasco was very helpful and highly recommend him. Moe assisted as well with the initial part of our purchase.

(Translated by Google) It is the furniture store where I get my furniture for the house (Original) Es la muebleria donde agarro mis muebles para la casa

Daisy was patient with me as I chose my dining set. She’s very knowledgeable and I felt comfortable dealing with her.

Ashley furniture is not how it used to be. Poor Quality. I purchased a bedroom set less than a year ago and I wanted to add the insurance on there I spent over $3000 and thinking I also had insurance with it. Within less than a year my bedroom frame broke and 2 of my drawer also broke. I called in to get a repair and behold no insurance and the agent who helped me no longer work there. Look how thin the support is. This is supposed to hold your bed up. Both side broke.

(Translated by Google) Excellent place to give or change the decoration of your home, with good personalized attention (Original) Excelente lugar para dar o cambiar la decoración de tu hogar, con buena atención personalizada

Daniel is fantastic...everyone was extremely helpful. Thank you for a great shopping experience.

I ordered a bedroom set. I was originally told 8 weeks. I had no problem waiting. After two months I had not heard anything, so I called to get an update on my purchase. They tell me it’s still missing bedrails, and give me a date for the beginning of the next month. The next month still no update, I call again, they tell me sorry it is still not in, we are looking at the end of the month. This went on for another 4 months. Finally after contacting the store again the store said they would find my missing bedrails and it would be delivered. I emptied my room in excitement. The morning of delivery, I received a call from Ashley’s stating they have to reschedule because they do not have my bedrails and that they are unsure why delivery was scheduled. I spent the entire day going back and fourth with the warehouse and the store I purchased it from. In the end, I became so disappointed and tired of the run around I requested to cancel the order and receive a full refund. The manager of the store called and tried to tell me that the set I ordered has gone up over 2k and tries talking me out of canceling my order after everything I have just gone through. I tell him no I’m done with the company and I would like money. He finally agrees and he tells me it will take 5 business days to receive my money back. Never ever will I purchase Ashley furniture.

Thank you Lisa my mom was really happy with her furniture and your service was awesome and you were so kind and patient to us. Thank you Julio for your leadership and management with Lisa she is great I recommend all clients to ask for Lisa once your done reading this review.

Every employee was very nice and helpful. Lucy was the employee that took such great care of us! Job well done Lucy!

Nice service, over priced but half off until Match 14. Good selection.

The business has a lot of furniture to choose from and a little over whelming the employees will work with your budget and make u a happy customer

This place is a complete joke.. DOUBLE and TRIPLE charging for thr same exact thing on ashley.com. Did even bother to keep my business when I told them I wanted to cancel my order. Do your homework before purchasing from this store .

Bought a stand up chair was told we would receive it in March now not till may, nothing was said to me about the change.

Nice furniture but be careful buying your furniture at the store. You'll save at least 300$ purchasing from Ashley online rather than the store itself. I learned that lesson the hard way as you are told 2 different things online vs the sales rep. in store regarding delivery fees, extended warranty costs, and even the huge price difference of the furniture online vs in store itself. Don't get lied to and do your homework ahead of time if you plan purchasing in store.

Great furniture and prices

My 80 yr. old mother and 32 yr. old daughter went into the Victorville store today and had an uncomfortable visit. They went in looking for a dresser and felt very uncomfortable with the predominantly male workers. I will leave it at that. My mom still bought a dresser, despite the uneasiness. Corporate will hear about this.

So I go in buy the chest dressers I wanted was told they will be delivered and assembled for me well when I got home last night they weren't assembled I called today and found out that dressers I bought were actually on the DIY list for Ashley's I got a 4 month old baby husband works crazy hours so now I have to figure out how to put 2 dressers together while my husband is at work and I'm home with a 4 month old baby so thanks alot Ashley for your honesty and lack of communication yall better refund that money I spent for set up and delivery in a timely manner ya got till Monday cause I'm calling the financial company and telling them that I paid for it all and if not someone will be seeing me in civil court for theft

Very good experience

Way too overpriced. Sales persons were just creeping around every corner. I dont like that. I'll come get you if I need something.

Only store i have been to in area that requires a mask. Im not a hypochondriac and will not join in the insanity sorry . Took my $43,216.44 purchase to fill my new home to another store thats a dam expensive mask lol.

I'd like to personally thank sales associate Mr. Paul for his absolute AMAZINGGGG customer services! His persistence, accuracy, honesty, and more was 100% greatly appreciated and needed. I was looking for a new TV stand entertainment sectional to add to my living room. I loved their showroom item they had on display and gravitated towards purchasing it right away. With the help of Mr. Paul I was able to decided which furniture I wanted. The manager on sight was absolutely helpful as well. Overall, I highly recommend this location if you're looking for home essentials, furniture, table settings, lamps, bedding, plant decor, rugs, and more! There were plenty of representatives that were able to help or assist, but I highly recommend Mr. Paul to guide you with your purchasing needs. I'm excited to get my new TV stand set!

Kae-Lee was very helpful non-pressure sales person who showed me all my options so I can make an informed decision. Felt good about the price for what I'm getting. Thanks!

I ordered some couches over a month ago and now that I want them delivered sooner they don't know when they will be delivered just giving me the run around first they tell me the 23rd now that I call again to see they're telling me that maybe the 28th cause they have a new system and it doesn't let them track items

Never obtain what i really like , specially that i like to see displays first

Lucy was very helpful, accommodating, and places the customer’s interest on top of her priorities. It was a great experience for our family!

To anyone looking to buy furniture in the high desert please know it is a long wait. My wife and I walked in and had an appointment with a sales representative told us our furniture would be in a couple months. Completely lied to us for a sale. We spent a lot of money here for no furniture and we are still waiting til Next month again with the run around with Ashley furniture. We've been hung up on while we got through the phone line. Customer service is absolutely terrible. All the reviews they have must be done by fake accounts. I would recommend buying your furniture somewhere else. Also we got our temperpudic bed directly from them got it in 3 weeks. I hope they see this review cause I will tell everyone I know go somewhere else

outstanding customer service, mohamed from the victorville branch was able to deliver what he promised. I'm happy with the deal I got and very happy with my new couch.

Great customer service, Lisa helped us pick out the perfect couch for our new house. Will be going back in the future.

Everyone was so great and welcoming. Our sale associate Juan was very helpful and nice. Helped us find exactly what we were looking for and for a great price!

Excellent sales and service. Very professional. So very happy with all of our furniture purchases over the years. The quality is outstanding.

Good selections and prices are super competitive or better to what I’ve seen elsewhere. Good service as well.

Jesus and victor were very helpful really nice to work with this guys answer all my questions and at the end helped me to get to the right price highly recommended to ask for this guys!!!

The salesmen Alias was good. The wait time to get everything done and wrapped up took forever like buying a car!

Most furniture places are months to get anything. I walked in and scored a cute little sofa that will be delivered in 3 days. And 60% off! Bonus!

Hans was very helpful & patient while I browsed to find my accent chair.

Nice people

Everything seems great. However the delivery has been rescheduled twice, and I’m still waiting to receive my sofa.

Nice furniture selection but their mark up is ridiculous and the price haggling is almost worst than buying a car. Furniture was over half off... how many people are duped into full price?

Ask for Juan, great honest customer service.

Team called 30 minutes before and was punctual They set up in minutes But they were disorganized and left a mess Very little respect or customer satisfaction They left couch thrown aside with pillows with plastic on and on the floor They left all tags and their garbage Very messy team But they were on time and very early at 7:45

Sales person did not share much information not detailed. I was eavesdropping to another sales person because he was more informative.

Bad experience, we walked in with high hopes wanting to get a mattress that fits for the bed frame we also purchased at location. We made sure to be very clear and direct with what we wanted to avoid future complications of returns and long waiting periods. The sales representative shows us a mattress that fits what we where looking for but it was completely different when it arrived. When the mattresses arrived it was not at all what we talked about the size was smaller and made the bed frame look huge!. When we measured it the size was smaller then what was displayed and there was nothing that could be done. The sale representative focused on the sale and not what the client wanted, they do not care for the clients. The manager did not take responsibility and shifted all the blame towards the client.

The sales representative was very professional we were his first customers for the day so he was happy about that we bought a reclining couch and 2 temper pedic pillows he beat the prices online and gave us some discounts. This is the second time going there and i will be going back for a dinner table

Everybody is a liar here. Talked to 2 salesmen. Any other colors avail? NO. HEY , I see other colors avail online. Oh yes we have other colors. Oh the color u want is not on sale. It's 2x the price. I look online at the mfrs website and another lie. A bunch of crooks and liars here. Don't ever let them tell u another color is a different price. Super lazy, not looking up the colors for u

DO NOT BUY FURNITURE FROM HERE! YOU HAVE BEEN WARNED. Worst customer service ever. We cancelled our order after being told it would not be delivered for two months after the promised delivery date. It's been two months since we canceled and we still have not received our refund. No one will help they just keep quoting 7-10 days. Everyone is extremely rude and will not listen.

It was a fast and helpful visit to get my new bed. I called later that day and was able to change out my color when I looked at my other furniture. Mo was great!

Great customer service upon entering. Not happy with the man at front desk when asking if they have an item in stock. He responded rudely that "does this look like a warehouse? You have to pay and hopefully it will be delivered in 6 weeks. Won't be going back there.

Our salesperson Lisa was very helpful. She took us to see what we needed and was very patient allowing my wife to make an informed choice. The recliner is in stock and will be delivered in a week. Great experience.

Sofa shopping, clean inside great service.

No customer service whatsoever and the supervisor hiding behind a room because he can't even admit that they delivered the wrong furniture. Worst Ashley's furniture store.

They have the worst customer service and not only that the worst supervisor in store. They didn't even have the decency to call me to let me know that my TV stand was discontinued and not only that deliver something completely opposite of what I had ordered. All they worry about is making a sale. Never returning to this store.

Adrian did a great job Helping us get the furniture that we needed.

Manny was SUPER Helpful! Very Honest!!! Loved it

Marty was very patient and helpful

Ashley as a store is great, reasonable prices and selection. A no pressure type sales staff thanks (Marty) and quality furniture. Only thing is the warranty. The warranty company is a third party and they have lots of tricks up there sleeve to avoid fixing anything. If you have any skills or no someone who has skills in fixing furniture the warranty is not worth it.

Robert K. Was the guy who helped us. Very professional friendly, knowledgeable and not pushy and was willing to demonstrate how the table worked. Made us feel comfortable we ended up buying bought a king bed frame set and bar stools. Also the best part, felt normal no mask was needed or forced upon one.

**Will update this review once my furniture is completely delivered to us** Spent over 12 grand on furniture at this Ashley's, the store manager was great and so was the young lady that assisted us. Since then our experience has been downhill. Got all 0f our furniture but one piece. Due to the one piece being scanned onto the truck (which was never put on truck or brought to the house), Ashley's will not provide us with the piece 9f furniture until they fix their internal issues, rather than serving the customer first. That is terrible.... very unhappy and I just want my furniture. They can't find the piece of furniture that never got delivered, so they won't give me what I paid for.....so disgusted with the efforts and the amount of money I spent for this type of service

Quick delivery very professional and quick set up.

The service was good the sales man and his manager went above and beyond to help me I would give them a 10

Wonderful experience doing the Labor day sale prices were clearly marked Salesman Manny was very knowledgeable and helpful. We got just what we wanted at a great price.

Great customer service. Thank you Rey

Bought a desk. They had a large selection, so I was able to find one that matched the room decor. Salesman was helpful and even delivered the desk to my home. Actually shopped on a video screen , very cool !

Helpful sales staff. Found the couch I was looking for and it was delivered two days later just as they told me it would be. No surprises just nice stuff worth the money delivered when they said it would be. I'll buy from them again.

Hans was very helpful and pleasure to work with. We look forward to our new living room set.

The salesman was knowledgeable on the furniture and Ashley products. However, on March 23, 2021 we purchased a kitchen table and Livingroom cabinet. We were told items will be delivered in May but received partial on July 10th. I was informed the cabinet was postponed until October which is unacceptable. I immediately cancelled the order and was provided a case number. I called 3 weeks later to check on my reimbursement the agent explained the case was closed accidently. The kind lady instantly sent me an email and I noticed the amount pending on my CC account. We recommend buyers try Jerome's in Ontario , we purchased a cabinet on August 8th and delivered on the 10th. Very professional, no misleading information or dishonesty.

Salesman very knowledgeable of all products. Great quality. Returning customer

Great sale

Sales Associate Lisa was very helpful and friendly.

Lies lies and more lies... these people tell you WHATEVER YOU WANT TO HEAR. The so called "sales" are marked up 3xs the amount so your paying full price regardless! I canceled and re ordered from Ashley's online and got it sooner and 3Xs cheaper than the store! Its been 2 months since i bought my furniture and my rug still never came. So... I reordered it wed and it will be here sat! 🤷‍♀️ My advice is, IF you do shop here do it online. Check the furniture out in-store but purchase online. Ohh And be sure to double check EVERY DETAIL about the warranty! We were lied to about that also. 🤦‍♀️

Great variety a bit pricey too many sales people

The salesman listened to what I wanted and took me right to it. Fast and friendly service was much appreciated. I got exactly what I wanted

The customer service is lacking & that’s being polite. Every time we’ve had something delivered, it’s been damaged or there’s an issue with the delivery. This last time, half the order wasn’t on the truck. Excuse after excuse. When people spend a pretty penny for items, they expect to get them on time, undamaged. The people at the dispatch center are worse!!! I’ll be sure to never give them my business again.

Very nice piece of furniture.

Just be careful with delivery orders. They will sell a dining table and when they delivered with got just the table no chairs. When we call the store they said it will be delivered in 2 months. Dining table without chairs.

If you are looking to get your furniture delivered 4-6 months AFTER you pay for them, this is the place to go! Awful experience, don't recommend unless you want a headache and nothing but time to spare waiting for your furniture to hopefully be delivered. Living Spaces delivers to the high desert and much better quality, wish I would of took my own advise instead of dealing with this place!

I had a great experience in store and didn't have to wait for hours. I just got my delivery yesterday and so far Iove my furniture. Thank you!

Excellent service!!!

DO NOT ORDER ANYTHING ONLINE!!!! I received a table and my chairs separately, but I was told that bc the chairs were sent separately that I had to assemble them myself. HUH?!?? That’s not my fault! I had all the items when the 2 delivery men came with my table, but they wouldn’t do it. This is the dumbest thing I ever heard. Why did I even pay for the service? Absolutely RIDICULOUS. NEVER AGAIN!!!!

Horrible customer service! I ordered a couch love seat and recliner. When they got delivered the couch had two holes in it the back of the love seat was creased and the recliner had a bent staple poking out side ways. They told me a new set was unavailable and back ordered and that they would repair the ones I got. I'm like no I want nice stuff. They never answer the phone I so hate this company stay away or you will regret it. Also online prices are way cheaper

Do not shop here. They do not take back any damage product unless you pay for the delivery fee and get it delivered

Great service by Pogi!

Salesman was friendly and helpful. Good experience.

Great staff Fantastic management team Wonderful selection

Moe was very helpful. Thank you, we bought a nice accent chair.

OUR SALES PERSON WASTED OUR TI.E.2 HOURS! THEN CAME BACK WITH ANOTHER $400.00 THE CHAISE WAS EXTRA AND DIDNT COME WITH THE COUCH. WHAT!! 2 HOURS LATER WHEN I WAS ABOUT TO PAY.. YIU FIGUERED THAT PART OUT!!!! YOU GOT YIUR FOOLS MIXED UP. I WILL NEVERGOBA KTO ASHLEY'S FURNITURE I VICTORVILLE AGAIN.

Looked at a few items of furniture

They wanted too much money for delivery . Only 5 miles away and they wanted $260.

Superb service, I got more than I went in for and ended up with the best discount. The sales person was very professional. I will be back very soon. Thanks,

For the most part this was the first time I've been to an Ashley however it was what it was. A home decoration store, I can't say it was bad. Everything looked cute and sparked imagination for home decor. It's just boring if you're a kid waiting for your parents idling doing absolutely nothing. However i just took photos, its a good past time. My folks bought 14,000 worth on their first day, I dropped my mouth open. They are dedicated to their home improvement, they had it and they got it and ultimately thats all that matters.

HORRIBLE CUSTOMER SERVICE!!! Please save yourself some heartache and wasted time and do not buy from them. We have been dealing with a broken couch for 6 months!!! They never return calls, they have lost our case twice, the maintenance people flake and never show up when they are supposed to. And when you talk to someone, they treat you like you are the problem.

Great friendly service by Kate-Lee!!!

Thought we will try to buy from Ashley's again after having a horrible experience buying online. We went to the store bought something with cash. They promised delivery by 5/27. Haven't received a call, so we called the warehouse they said they have no deliveries till 5/30. Then they offered to give my money back but they will mail out check! I paid chash.. I would think they would give me cash back. Never buying from them again!

I was very pleased with the outcome of my visit. I ordered a table set online and the in store manager did a price match. He also was very nice and helped me out with what I wasn't going to get online. This was a great experience. Brandi, the salesperson was amazing. She was very sweet and helpful. Thank you so much for making this transaction easy.

So far horrible customer service. We were supposed to have furniture delivered and when I called the number listed I was told everything was back ordered until 6/13/20. No phone call from the store to let us know and in the meantime I have gotten rid of furniture being left without furniture to sit on as I prepared for my furniture to be delivered on a specific day. Very frustrating. Also made a special trip to the store requesting our salesperson give us a call and he never got back to us and that was over a week ago.

We had Julius help us he is very good and nice . He help us well and I would highly recommend him and this store because they have very good customer service .

We have a great experience, great service.

Darn good service & prices Love this Place !! Thank you Sales man Pogos pogo Balkan !!👍👍👍👍👌

overall great experience.. sales agent Jasmine was very helpful and friendly from the moment we walked in. will definitely recommend

It was graet

Paid for delivery - they were a no call no show both days. After calling off 2 days from work Manager Miguel refused to refund delivery charge - he was extremely rude and inconsiderate. Obviously the customers time is worth nothing

Saleperson that help me his name is Carlos he gave excellant service in what.I need twin bed and mattress for my grandson .Also the two delivery man were on time.Also the bed was set fast and excellant service and they left everything clean. Thank you very much.From Carmelo Flores J.r.

Horrible customer service! Items are back ordered for months, no updates. No customer repair, rude call center employees! Completely baffled by the service my family and I received after spending thousands at this store!

High priced furniture store. Good quality items.

Broken furniture ( box springs) on arrival, and still waiting two months later for a mattress to be delivered that was guaranteed in less than two weeks. Tried calling the store several times with no response.

Great prices and great customer service and a nice selection of furniture

Floor is over packed and sales people can't find items. Over priced to Mark down

I was greeted and assisted by Marty brewer. He was absolutely amazing! I was having issues with an order I placed online. Both customer service and the online representatives were unable to help me. He was able to help me figure it all out order in store and get my living room furniture in 3 days instead of 2 months. Will definitely be going to him for all my furniture from here on out. Thank you Marty

Bought some new furniture today.. the associate Marty was super helpful with making sure we were getting the right size couch (a sectional) for our livingroom and got us a great deal!

Extremely nice and courteous

Our sales person Lisa Tavizon was very knowledgeable and helpful in looking for the dining table and bedroom set were interested in.

Very antiquated system!! I ordered a bed on 04/06 and order wasn't even completed until today on 04/11! Numerous calls from different offices just to cancel "set up" fee which I made clear that I did not need! What is this process all about!?! I never heard from the original sales associate on the Victorville, CA store?!? But, Tanisha, was an incredible help to me! She's been calling me and the Victorville, CA repeatedly to get my order processed. Finally, today, they took payment, finalized the order and set up delivery. SHEESH!! THIS HAS ALL BEEN ONE BIG HASSLE!! NOTE: I HAVE AN ENTIRE HOUSE TO FURNISH AND DECORATE.THIS WAS MY FIRST EXPERIENCE WITH ASHLEY FURNITURE....IT JUST MIGHT THE LAST...... EVER HEARD OF OVERSTOCK, WALMART, WAYFAIR, ETC.....??

The service I received was great from the moment I walked in. Julia was helpful and knowledgeable. My furniture will be here in a few days, I couldn't be happier!

Went to Ashley furniture to look at some artwork I weren’t treated very well because we were the last ones out of the store trying to buy and they’re trying to push us out. I scheduled to pick up my merchandise at the warehouse in Colton. Something came up and I could not make it to Colton and I’ve made five phone calls to the store and they never pick up it says that they’re closed so why do they have a phone if they’re not gonna answer the phone? And they don’t return any of the calls that I’ve left messages with so I won’t be buying anything else from Ashley still haven’t received my stuff yet may call the credit card company to dispute the charges so I don’t even have to pick them up.

Well done! Friendly, casual, helpful and VERY easy with which to do business.

Love supporting our local furniture store.

JALISA - SALES REP IN VICTORVILLE, CA, WAS AN EXCELLENT SALES PERSON. SHE ASSISTED ME WITH EXCELLENT CUSTOMER SERVICE, KNOWLEGABLE OF THE FURNITURE, STYLES AND WAS EXTREMELY WARM AND PERSONABLE. SHE'S AN AWESOME ASSET TO THE ASHLEY HOMESTORES.

Love this place service and furniture 😍

Daughter wanted a new bed

Very nice experience. Great sale. They only price match their own website.

We had the worse experience with your company, We purchased a bedroom set and got delivered to our house four times and every time it got delivered We had to decline the order due to damage, every single piece had at lease something wrong, (scratched, cracked, water damage, diferente colors etc.) At the end we canceled the order.

Carlos was very helpful and courteous. He made the buying process easy. 👍👍

Very nice people,

Great service, helped from start to end until we were completely satisfied with what we were purchasing, now only if they could it delivered they would get 5 ⭐

I order furniture for Ashley the sales person said the furniture was in stock its been months and they keep changing the due date for delivery worst coustomer servics ever would not recommend Ashley furniture to anyone unless you have money and time to waste!

On Jan 18, 2021 we purchased a bedroom set and a sectional sofa. The items were not in stock so we were told to call in March. We picked our items up from the warehouse that is over 55 miles round trip Match 2,2021. Because of Covid we brought our items home (as instructed) and unwrapped and opened them here. Our headboard was extremely damaged. When I called today March 3,2021 I was transferred to a “Customer Care”rep who had me on the phone for an hour and to be told pictures are a must to investigate my claim. I sent pictures to be told someone would call me in 3-5 days, once the investigation was complete. All I wanted was to be able to exchange my brand new damaged headboard and preferably at a near location. . After finishing my conversation with her, she transferred me to the Victorville store per my request to be told by Mary that the store manager, Julio was in a meeting and would call me after. This was at 2:00 pm. He never called so I called back at 6:00pm and Mary answered again to tell me he’s been with customers. Hmmmm I’m a customer too! Excuse after excuse. When I asked for a phone number to corporate office she gave me the customer care number (trying to deflect) I then said “Mary, this is the number I already called. I want the corporate head quarters someone higher than Julio.”she then put me on hold for another 10 minutes and provided me with a number. I asked her again. Is this the corporate office and she said yes this is what you asked for! I then said, yes I asked you for this and you gave me your customer care number!! It is now 9:07 pm and I have still not gotten a call. I am so disappointed with the level of service ... no service at all!! They got their money 6 weeks ago! And I still do not have my complete order. I am upset because from the beginning I asked for a manager. Which at both numbers I called they were no where to be found. Being given the run around does not sit well. Are managers to busy for their customers? Walk in customers take priority over phone customers, per Mary. In my opinion, Customers should be helped in order and if I am being told I would get a call back I expect a call back!! Which I never got! I will not go back to Ashley!

The furniture in store is beautiful and seems high quality. After waiting three months from purchase to delivery for two dressers, one handle had stripped screws and could easily be fixed. Within five minutes of signing for the delivery and ultimately for bad furniture, I came to realize that the drawer slides are bad on three of the drawers and other drawers are not lined up correctly so they scrape each other when opening and closing. After reporting the damage ten minutes after delivery I opted to return for refund instead of repair since I waited three months for less than perfect brand new furniture. After I've been told that the returns department would contact me within three days and hadn't received any communication, we called the store. Come to find out that they weren't going to let me know that in store purchases can not be returned, yet if you bought the exact same items online, you can return for refund within 72 hours of delivery. If you must buy furniture from this company, at the very least buy it online so you get treated like a paying customer and not like your money holds less value than that of a virtual wallet. Was offered a $100 gift card for inconvenience and extra drawer handles in case others break. Definitely "worth" the nearly $2000 dollar headache of this purchase. Would not recommend overall. Have bought furniture from other retailers and have been more than satisfied with the quality. Only reason purchased here was because it was more convenient than driving for an hour to the next furniture store. Will definitely not make that mistake again.

I ordered a couch with 7 seats only received 6 seats. It took over 3 months for the couches to arrive. Really bad customer service had to go into the store 4x in a week just to speak to someone because they left my call on hold for 2 hours!

Excellent

DO NOT PURCHASE. No "special" is worth the headache and waste of time the delivery department will cause you. First delivery date was canceled on the same day due to damage. The second delivery date canceled on SAME DAY due to "back order" after I received 4 calls the night before demanding someone to be home and 2 texts in the morning saying they would arrive in 2 hrs. After calling customer service I was rudely told it wasn't on back order I just didn't have a programed delivery date... And that I could cancel beause I am not willing to wait. I did cancel, I can take that same money to smaller business that need it more and won't waste my time .

Top quality stuff yes good customer service yes but they have a very weird way of getting merchandise to there customer

Great customer services!!

Super nice furniture and they make you feel welcomed. Overall it's awesome. I recommend them.

The communication amongst the sales personnel and delivery personnel is HORRIBLE, to say the least and even worst is the communication to their customers. They don’t communicate any changes to their customers whatsoever, I have had 2 delivery dates scheduled, have taken time off of work to work around them and both times they failed us. They just don’t care about the customers. Horrible service when it comes to actually getting your items delivered

Awesome, great patience

They will lie to your face with a smile on theirs. Customer service sucks. Delivery times and Colton warehouse will lie to you. I bought a furniture set in the beging of November. I had to wait 6 weeks for the first delivery if half my order. The rest was to come 2 weeks after that. Its now been 3 full months and 5 delivery reschedules and still no furniture. Tried to get a refund and I now have to wait for a week for half of my refund and another to weeks for some more and 6-8 weeks for the rest. Bunch of BS. DO NOT BUY FROM THEM

My husband and I were shopping for a sectional for our new home. We looked at different places. Some places did not have any items in inventory and some did. We decided to try Ashley&'s since it&'s such a big company they must have more inventory. We purchased a sectional and I was &"convinced&" simply by the fact that I would have the couch in my new home by January 1st. Which was about a week away. Again, new home. No furniture. we need a couch. They said January 1st and we are now January 29 and no couch. I called for weeks and finally got an answer and was told my delivery date is MARCH 4th?!?! They hooked me by saying I would have a couch soon and then change the date. I could of had a couch from somewhere else by now but they lied.. I&'m trying to cancel but never get a person on the phone. Be very careful with their promises.

I will never buy from them ever again they are horrible. I end up buying a Tempur-pedic bed with a solid wood Porter bed frame. They took it to my house they build it they cracked the frame side rail then they had to replace it they wanted to put wood glue on there and I told them no order me a new side rail. Then later I decided I wanted the two nightstands and a dresser and the chess they messed up on my order . They end up bringing me a media chest instead of a chest I told them to take it back and get me the chess I wanted. when I found out my two nightstands were two different colors one was darker than the other the long dresser it’s cracked. They don’t even deserve one star I have to put it just for me to post it

Called repeatedly and no one would ever answer the phone. After it rings a while, it goes straight to the customer service call center which is in some other state. They told me to &"keep trying&"I gave up after a while. I wanted to go to the store to buy a dining room set I saw online, but no go.

Absolutely horrible😒

I wish I could rate it less. The furniture that we saw in the store was what we wanted color and all. When they delivered the chair, and not the rest of the furniture I was not home and when I got home I saw that the chair was not the same color that I saw in the store. I went to the store 10 minutes after the furniture was delivered and asked to speak to a manager and this man came out and told us that they don't sale the furniture in this color and it is all in the lighting. I took a picture of the chair that was delivered to us just 10 minutes prior to me getting there and the chair that was inside the store as well and I showed it to him. I am not sure why he was upset. He threw the papers at the CSR and told them to process the return. This was on 12/23/2020 I had to go back to the store and call the Synchrony credit card company and express again that this is not the chair that I ordered. Now it is 01/07/2021 and I have this chair wrapped in plastic sitting in my dinning room in a corner behind my dinning room table so that it doesn't get damaged and I am still waiting for them to come pick this chair up. I remember the Manager on the 23rd of December yelling at us as we were leaving the store that we can't use our Synchrony credit card anywhere until after he processes the refund. He is correct, I can't. So it is now 01/20/2021 and I am again calling the Credit Card Company and disputing the charges. How can they charge me for a chair that I did not order. The color of this chair is not the color of the one in the store. The manager says oh it will change colors.... What? no... If anyone has had a similar experience with getting the wrong color furniture please message me and let me know the correct course of action to take outside of filing for bankruptcy. When I went in on the 7th of January I had a wonder CSR named Sarai that helped me. She stated that it would take about a week for the refund/return to go through and unfortunately I am still waiting and it is just one day shy of 2 weeks. I called the Credit Card company to file a dispute. I think this is a lot to go through for them not being honest in the first place and telling me that the color of furniture inside the store is not the one that they have in the warehouse. They also had my bill spread out over two different invoices and didn't have all the furniture set to be delivered on the same day. I am so disappointed in this store. I hope they all don't work like this one. I will keep everyone posted as to the outcome of this long drawn out ordeal. Just so sad. Not sure why the manager was angry, he isn't the one that gave away (not sold) gave away his entire living room set and expected to get the color furniture that he wanted. I wasn't yelling and screaming I just wanted them to come back and pick up the furniture. He said he had to call them to see when they would be available to come pick it up. Wow! The pictures. The lighter color is what is in the store thats what I wanted and the darker color is what they delivered and I am waiting for them to pick up.

STAY AWAY FROM THIS PLACE IF YOU DO NOT LIKE BEING LIE TO. We have ordered from the place twice and I have should&'ve known better. The first time we ordered our King dice mattress and frame. It took three reschedules to complete the delivery and the delivery team did not call to notify they were late. I had to call after three hours of no show. The second order, I ordered a dining table. They schedule my delivery on Jan 17 2021 and it was a federal holiday weekend so I cut my vacation short just to be there for the delivery. NO CALL AND NO SHOW!! It&'s very frustrating theirs no integrity or accountability when they don&'t meet simple business expectations or standards. I don&'t know if it&'s the third party logistics or the Ashley company itself that manages the supply chain logistics. Stay away!

I bought my bed since I got it delivered its been broken ny house was damaged its been a year they promised it will get fix or replace still haven't had the problem fixed never again will I shop with Ashleys!!!!!

My experience in the store was good and was told there would be delays due to Covid and I understand that but it's been almost 5 month since I purchased furniture for my whole house on 09/26/2020.My last delivery was 1/06/2021 which was a love seat of a living room set. My deliveries were cancelled at least 10 times the day of delivery which was a great inconvenience especially since I planned my days around them . At the end of it all I was left with missing parts to to a bunk bed we purchased and had to purchase it somewhere else. I feel that the communication between the delivery personal and the actual store is horrible let alone with the customer. I'm very disappointed that such a big company has so many issues which directly effects their customers my next will be done with a a local furniture store.

BUYERS BEWARE!!Ashley Furniture LIE!!!Get your money and do not deliver! !EXTREMELY BAD CUSTOMER SERVICE!!We bought furniture 2nd week of NOVEMBER Was told delivery 12/22/20Then changed to 1/7/21Then changed to 1/4/21NOW 1/14/21Furniture is in Colton warehouse since December 23rd. They tell me I can go get it right how can I. They guarantee a refund of $200.00 for inconvenience, STILL NOT RECEIVED that either. You call customer service and wait time up to 1 1/2 to 2 hours to be told to hold while they call store. Then you wait 30+ minutes to be told call warehouse. You call warehouse who then tell you to call corporate where you wait again. NO RESOLUTION!!!! 4 hours wasted sitting on phone for help!We will NEVER buy from them again!!!! Buyers BEWARE!!! B

Worst customer service EVER!!!!! Me and my boyfriend went in there trying to buy furniture from them and we’re walking around for 30 mins then we ended up sitting down for another 30 mins and we never got acknowledged by none of the employees😤. Is it because we look young and we are in our early 20’s ?! We were paying customers and decided enough was enough and threw that guy Pogo or what ever his name was card away and left. Worst experience EVER DON’T shop here if you plan to get ignored or personally I feel like it was because we were BLACK. I said what I said.

Never been there ...........

Not even one star. I felt like the seller Elias was in a hurry and wanted to sell fast. He lie to us he said our sofas were scheduled to be delivered on 12/22/20 when I purchased them in the beginning of November. He assure the date was Not going to be changed. Last week I called to check the status and was postponed to 12/30. Today I called again and was postponed to 1/19/21. Really? I needed my new sofas for the holidays! Overpriced furniture and horrible customer services. I called the store and no one answers. It&'s just customer service in a different state. I will be canceling my order today.

Good customer service from Hans

Each of my orders have been rescheduled twice and will be delayed for two months!! They don’t tell you this when you make the purchase. Want my furniture for the holidays but won’t be delivered until January! Beautiful furniture with terrible customer service.

One of the worst furniture store and ashleys ive been too. Its been over a month, almost two and have rescheduled my huge order twice. The managers are rude, they barely wanted to help us with an order they messed up on.Used to be a fan of this place until i came to the Victorville one. An ontop of that the delivery warehouse dont communicate at all with the store. Never coming here again or recommending this spot to anyone.

Ordered furniture for an entire home in the beginning of Oct. Told delivery would be in November. Its December, still waiting for furniture. Then updated it was to be delivered December 12. Call to find out status told by a recording that the delivery was changed to January 9th. Call and wait 45 minutes to get to a human, sent to their call center. You must go to the store to get help. Very poor customer service.

(Translated by Google) THEY GIVE CORDIAL TREATMENT, THEY ARE PATIENT AND ABOVE ALL THEY HAVE GOOD TASTE, GOOD IDEAS IN THEIR DECORATIONS (Original) DAN TRATO CORDIAL ,SON PACIENTES Y SOBRE TODO TIENEN BUEN GUSTO ,BUENAS IDEAS EN SUS DECORACIONES

This has been the worst customer service I’ve ever had. Not just with buying furniture but across any industry. I have been trying to get ahold of the store manager all day. They keep routing me to Florida and can’t get them to fix my problem with the payment and delivery. Meanwhile after paying over $3,000 out right with no financing I have no furniture... should have all been here today and delivery was confirmed in both email and text. No word was mentions of the back order of one piece. Now I have a family of 6 sitting on the floor because of terrible communication, organization, and customer service. I’m about to pull my truck up to the front to take a floor model so my family can have furniture. Not stealing if they already have my $3,600 right?!

Helpful customer service.

Worst experience ever in buying furniture. Not only was my order delayed for two months, I was told I was getting a partial delivery and I ended up receiving a partial of a partial. Like how the hell does that even happen. I will never be buying furniture from this store ever again. Over priced stuff for a two month delay in receiving my order and didn’t even get the full order two months later.

Delivery service is very slow. They took more than 2 months to delivery some furniture.

Got me a bed

I should have learned after my last encounter with this company. The last 3 times I have ordered from this company (online) they have messed up my order or forgotten items. I ordered a 3 piece sectional in 2016 and they were missing a pillow and a piece of wood was broken on the bottom of one section of the couch. The delivery guys mentioned that it was broken when they placed in my home.. why they would deliver a damaged product is beyond me. Ashley furniture did not fix this issue but I did receive the missing pillow (no comp or discount for the broken item). I ordered 2 beds and 2 mattresses on 28 March 2020 and had a delivery date. I received a delivery on the delivery date however it was missing half of one of the bed frames. No rails, slats, or support beam(?). Apparently the company knew that they did not send me the complete order because when I called they told me the parts were on back order.. I call back a few days later and am told that they don't know why I didnt receive the support beam but that they would order a replacement for me. I ended up getting the rails and slats today but still have no support beam so I still cannot put together this bed. I call back and they cannot confirm whether or not the support beam has been ordered. I am frustrated that they would charge me for a WHOLE bed but send me just the footboard and headboard and not inform me that the rails were on back order and not know where the support beam is. Most recently I ordered a chest of drawers and a dresser. The dresser came broken and I called within an hr of delivery but they were closed. I called the next day and spoke to at least 4 different reps. I placed my order on 7 Nov 2020 and they will not replace the broken item until 21 Jan 2021. They have the worst customer service. I paid for an item that is available for delivery now but they wont deliver/ replace the broken item for weeks. I am not and have not asked for any kind of comp or discounts. I just want the item I paid for in brand new condition. Their telephone reps are useless and the fb and ig accounts have done nothing for me. Seriously done with this place.

It was time we needed the new couch and we were put in contact with Jay through a friend. With covid we were able to complete majority of the process via text. We told him what we were looking for and he found us options. The store was empty everyone wore masks and there was sanitizer stations throughout. It was an extremely easy process. If you are looking for an honest salesman and who isn&'t pushy and truly seemed to appreciate our business make sure to ask for Jay, you won&'t get a better experience with anyone else. Good luck!

We ordered a dinette set for my mother's appartment at the Rest Home. They did not deliver it Saturday, or Wednesday, or the following Saturday, now it is too late, since covid closed down the Rest Home. We are extremely disappointed and angry with Ashley. They did not tell as way they did this to us, and they did not apologize. We waited around for the delivery three different days. 😥😠

Shopping experience was smooth while shopping for our new mattress. Alondra helped us with the process and did well. We are now in the process of waiting for our mattress to be ready to get picked up.

Do not buy from these people Spent over $5000 on a bed they show up to take my old one and tell me it’ll be a week before they bring a mattress very rude after they’ve been paid Horrible customer service hung up on me several times over the phone

I came in on 10/31 to try to get some assistance with an existing case/ticket. As usual, the man up front was helpful and greeted me. He directed me to the back area of the storeroom (customer service), and we came upon a fairly normal group of employees seemingly going about their work. When we asked for assistance, there was a woman in the back/furthest seat to the left who was talking on her personal cellphone having a good ol' time and only interrupted her phone call to yell out "Who told you THAT??" when we explained we were directed here to get help to resolve our issue. She burst into laughter and laughed us right out of the store. I will NEVER return to any Ashleys location. Steer clear and save your money. They wont give you what you paid for, and they will make it next to impossible to get your money back because all they do is ignore the issues and point the fingers to other departments. In this case, they'll even laugh you right our of the store. Customer service? yeah, right

In the beginning this was a horrible experience until we were helped by Manny Tapia. Me and my family were greeted at the door, however, as we were shopping we couldn’t find what we were looking for. After 30 minutes the associate who first greeted us and asked how everything was going. I explained that we weren’t able to find what we were looking for. The associate then pointed at the sign stating what the piece of furniture was and walked away. We continued to look and still couldn’t find anything. After waiting for the associate to return after another 30 minutes another associate by the name Manny Tapia asked how everything was going and if anyone was helping us out. By this point I was tired of waiting and asked if he can find said items for me, although he didn’t see any, he directed us toward a computer that would show us options. He told us to look through the computer and whatever we liked he would help us find, after giving him about four options he took us to each piece of furniture. After selecting our favorite (which isn’t available as of right now) he explained our payment, the promotions going on and our options along with the furniture. I enjoy going to any place to find an associate like Manny Tapia. It was a smooth transition from start to finish and he didn’t have us waiting like he was a celebrity giving out autographs. GIVE THIS MAN A RAISE!

We purchased a reclining sofa and loveseat in September 2020. Delivery came 3 weeks later. I was so excited when it came. Rearranged the entire living room for it. My first day sitting on the loveseat was awful. After about 15 minutes I started getting sharp pains in my back. I adjusted the recline and the head rest to no avail. Tried the accent pillows nothing. Dragged the bed pillows out which provided a little comfort.I have several fused vertebrae&'s in my back and neck. Who sits in a loveseat for more than 15 minutes before they buy it?We went to the Victorville store where we purchased it hoping we could exchange it for something I can sit on. They told us they would send a tech out to look at the furniture, 3 weeks later the tech showed up. He took pictures, talked to us about the problem. He said it&'s a comfort problem. I said yes.He wrote a report. Said I can call the store the next day for resolution. Anyone who has bought furniture from this store knows it&'s impossible to get them on the phone so we went back into the store.The girl in the office laughed and said tech reports take 2 to 3 weeks to complete. She looked it up and said, your case is closed. The tech closed it.She told me to call their corporate office to hopefully resolve this.I sat on hold for 15 minutes to speak with someone. When he came on the line, I went over my problem with him. He put me on hold for 20 minutes and then disconnected me.I left a message to call me back.This morning they called to tell me NO, THEY WILL NOT EXCHANGE IT FOR SOMETHING ELSE. The only way they can take it is if there&'s something wrong with it besides comfort.I can&'t believe this brand new furniture which failed me the day after delivery is sitting in my living room.I will never buy from Victorville Ashley furniture again. Their customer service is horrendous. Laughing at my physical problem with this set was outrageous. They put us off for more than a month with the tech baloney.We should have dropped it off in their parking lot.

I had a great shopping experience and love my furniture. But... Please everyone check your statements for purchasing. Ashleys overcharged my credit card by 250.00 and could not give me an explanation. I went in to get help and the manager and staff refused to refund me. I called my credit card and had to file a fraudulent charge dispute on my credit card. Luckily I still have my original receipt with my signed signature on how much I had approved my purchase. Please people be aware of this and check all of your receipts and credit card statements. Horrible experience.

Signed for our delivery, We bought a tv stand with a built in fireplace. They left us to set up the rocks and of course the door doesn&'t close. Called them less then 10 minutes later and they will not be available to service us until Nov 20. The craftsmanship ship is just poor overall

Buyers beware. Please review your receipts and credit card statements. Ashleys overcharged my credit card without my consent for the amount of 255.44. I went in to get help and they had records of the charges they overcharged me. Even with that they didn&'t not want to refund my money. They ended up telling me to call me credit card and file a dispute with them. Horrible service in store.

Pogos and Lino are a great help to any home purchase need made a large purchase feel as easy as buying a KitKat. No stress and left happy

Buyer Beware!! Do not purchase from this store/company. You will be given an incomplete item! They will pass the blame and you will be out the money! They will tell you the piece has been sent and 6 weeks go by and still not has arrived! Horrible experience and refuse to make right.

Over priced, here’s why a lot of the furniture felt like particle board of mdf you know the same stuff they sell at a local Walmart, the kicker is the high cost of that said furniture compared to other places is off putting and I’m sure they have some nice stuff that makes the cost worth it. A simple computer desk 47” in length was almost 600 dollars I found the same one online for 250 the mark up is ridiculous not to mention we were followed around like we were buying a used car.

We ordered a leather sectional and its taking 6 weeks to get it delivered...kinda ridiculous!! Still no update to tell us if it's even going to be on time...hopefully it's not longer!!

I bought a bedroom set for my special needs granddaughter on on 9/4/2020. Ashley said the would deliver on 10/18. Before the delivery date, they tried to postpone until November. After complaining to the delivery dept then having to be transferred to a manager, I got wake-up call a couple of days later at 7:00am telling me that I would get most of my order on the 18th between 11am and 3pm. The morning of the 18th at about 8:30am while in the middle of my breakfast Ashley delivery truck shows up. I sent them away and told them to come back later that I needed to get the old furniture out of the bedroom. They show back up just after 10a.m. while I'm in the middle in disassembling the old bed. They are rushing and trying to assemble furniture in the same room that I am working in. When we complained, the one semi-english speaking worker commented "Do you want us to take it back?" . His rudeness angered my wife to the point of chess pain. After they we done, I noticed what appeared to be a small anomaly in the mattress material but didn't think much of it at the time. I then signed for the items received. Just as the delivery people pulled away, I felt and sat on the mattress. I could feel the springs with my hand by just running it along the top of the mattress and the anomaly in the material was a broken spring. Then I remembered that when I was checking out the bedroom set in the showroom, I commented on what a nice mattress that was on the a bed frame and asked if this was the mattress that comes with the set. The salesman said "Yes", I was sold. This is not the mattress I got (bait & switch?). I called Ashley and got a customer service representative. I expressed my dissatisfaction with the mattress and sent them a picture of the broken spring. They said they would send out a technician on 11/5. I told them that this was unacceptable. My child needs a mattress to sleep on tonight (I had already taken the old mattress outside to the trash). Customer service asked me if I signed for the mattress and I replied "Yes". She then said " You signed for it, it is yours, you'll have to wait to November 5th". I ask her to transfer me to a manager. When transferred I got another customer service person but at the Victorville, CA store where I bought the mattress. She wanted to try to help, but they all read from the same script. She then put me on hold for a half hour. She came back on the phone and told me a manager would call me back within the hour. I waited a couple of hours but no call. I don't appreciated being stonewalled. I through the mattress in me SUV, took it up to the Ashley store, and placed it near the front entrance with a signed in front of it saying "Ashley's Junk". I then went to the mattress store down the street from Ashley. I passed back by the Ashley store on the way home and they had moved the mattress next to the dumpster where it belongs. It is now 10/22, and still no call from Ashley. Never again.

Bought my daughter a bed, delivery date was set for 10/7/20. Had nobody show up on that fat and after having to contact myself to find out it was now scheduled for 10/18/20. After taking the 18th off work, and it’s now 4pm still no bed. After an hour on the phone it’s now coming on 11/4/20. I told the lady on the phone to explain that to my 6yr old, she hung up. I guess after she stops crying I’ll explain why people are so pathetic and now we will buy elsewhere in future.

This is a very nice furniture store, a little bit pricey. Very friendly staff.

Its a nice furniture store with friendly employees. I didn&'t feel like any one was breathing down our throats as we were looking around, which I appreciate. There are always a variety of selections that are reasonably priced. I take off one star because I did not like the cliche moment when they have you sit at the computer with them and show me all the ways you helped me save money (insert eye roll) and then call the manager over to work his &"magical&" fingers to give us an even bigger discount. Save the dramatics folks, and just give me the price at the end. I know that you didn&'t give me the additional ten percent off for being the coolest customer that has ever graced your store. Other than that, it&'s definitely worth a look for your furniture needs.

Great selection, just wasn't a good fit for what we were looking for.

Well they have nice stuff But you move able get it for 4 To8 weeks

Changed review as I received a chest of drawers that are substandard, especially for Ashley Furniture. They sent a tech to fix the problem. He did a fine job but the truth is the piece needs replacing, not a patchwork fix.

does not honor delivery dates and continues to change dates. we are close to cancelling our $4100 sectional order if no help is given.

Absolutely upset and disappointed in this company&'s customer service. Purchased a large sectional couch. Paid it in full (cost $4200) and didn&'t even finance it. Was given delivery dates by sales representative so when I called today to follow up wad then told there is a delay and won&'t be getting couch for another month and in 3 different shipments. I ordered the couch a month ago and now was told &"estimated delivery date&" is in November but still no guarantee. That is ridiculous it should not take 2-3 months or more to receive furniture. Such horrible customer service all they said is &"thats not too long to wait for furniture and if I wanted to, I could cancel my order.&" They don&'t care about customer satisfaction. They take your money and make you wait months and months for your furniture with no set/concrete delivery date. I will never buy anything from this store every again. Will be canceling my order.Just giving everyone a fair warning if looking to purchase furniture from ashley&'s homestore in victorville. Do not believe the delivery date they will continue to delay your delivery date. We have spoken twice to customer service today, and twice in same day dates have changed. Told them if not delivered by the last date said our large order will be cancelled. I was told well other people have been waiting months for their orders so a month is not that bad. This is ridiculous as we spent alot of money and it is paid for not financed. Honor your delivery dates or don&'t sell your products. This is all just a warning to anyone looking to purchase thru them.

My wife and I purchased insurance on our couch purchase. We utilized the insurance to fix some damage to the couch. The Insurance company ultimately refunded our purchase price for the couch in the form of a store credit. The couch material to fix it was unavailable. We were informed that our store credit was good until 9/27/2020 (We received this information approx. on Aug 12th). We showed up at the Victorville Ashley store on the weekend before labor day, well within the expiration timeframe and were informed by sales personnel that they had no record of our store credit. Eventually an office person at the store found it and it showed that the credit had expired. we were informed by store personnel to take this up with the insurance company. After a few hours on the phone, mostly waiting, the insurance company informed us that they show the credit was issued and it should be good until the date previously given. We went back and forth to the store an additional 5 times trying to correct this issue. Each time it was tossed back at us to solve this issue by having the Insurance company reissue the credit. The insurance company would not do this because it showed in their records that it was active. Again back and forth we go. Not once did Ashley personnel take the initiative and contact the insurance company on our behalf. It was thrown back at us each time to solve this situation ourselves. We felt that this was extremely poor customer service. Things didn't get corrected until the corporate office became involved. Again, numerous phone calls even to home office personnel without any resolution. Extremely poor customer service. We will never shop there again.

Just received delivery of my furniture and the drivers were professional and courteous. My furniture looks great and it was worth the wait. Thank You Ashley Furniture in Victorville.

Great customer service..and great deals..

Bunch of liers just to make a sale do not waste your time here you will be disappointed like many have

Sales Associate Manny Tapia was such a pleasure to work with. He was very professional, down to earth, and incredibly helpful. Will be back for my furniture and decor needs.

I ordered bunk beds, mattress, and a vanity in the beginning of June with the promise that is would be delivered in 2 to 4 weeks. Two months later after getting the run around with calling to see where my furniture is I finally went to the store. They promised it would come in the beginning of October and gave me a discount. I was happy with that until now. I called to double check if they were going to be delivering soon and was told that it got pushed out till mid November! If I didn&'t call they would have even bother to let me know. This store is terrible with communications and gives false promises of when it&'s going to delivered. I had to cancel my order. I&'m extremely disappointed.

Before you bother shopping with them, give them a call first. People waiting around at the store to help you but no one to answer a call. Most product is not available so expect long wait times for delivery. The manager seems inconvenienced when assisting his employees.

The best furniture store in the High Desert. Very friendly and helpful.

Stay away! All the salesman lie about the dates in which you will be receiving the items you purchase. I ordered a bed set which was supposed to arrive in 3 weeks but received the mattress only. When I called to investigate was told the bed frame wound come for another 2 months, the rails for another 3 months, in other words the items all had different delivery dates, months after the salesman promised. I am now returning everything will never do business here again!

THIS PLACE IS A JOKE RUDE PEOPLE!! Girls in customer service are so rude I spentSo much money here and will NEVER GO BACK!! This place doesn&'t even deserve a star!! U need new employees!!!!

So we went into Ashley's Furniture to purchase a bunk bed set, however two hours later we left purchasing a bedroom set, Temper-Pedic mattress with pillows and of course the bunk bed. Bill in Sales was very experience, informative and very open about everything we purchased. He did not pressure us to buy but gave us the information needed to make the right decisions. Very friendly staff and would definitely go back. When I laid on that mattress though OMG!! 🔥🔥🔥🔥 I'm looking forward to better sleep in the future 😁

This is the most horrible service I&'ve ever had not just once but twice they have fucked up our order we paid for set up and delivery and both times drivers are telling us they are not here for that just a drop off we have called the store and corporate and no one will do anything. We also got a call about a pc on back order and when they show up that pc is here and the other 3 are not here they are so unprofessional and unorganized the people in the store promise u everything to get the sale. Liars and thief&'s I&'m reporting to better business bureau... Do not buy from here got to furniture outlet or living spaces they make deliveries up the hill too

Manny the sales person was really amazing, he helped us out on our purchase of our adjustable bed and mattress.

I have made a couple of purchases from Ashley furniture in Victorville and the reason I keep going back is because Robert provides the best customer service. If you need furniture, I suggest visiting Ashley's and asking for Robert everytime.

Ridiculous customer service , paid over 5,000 and Julio the manager did absolutely nothing but hand over his card and an 800 number for me to call for broken furniture that was delivered 2 months after I ordered it! Save your time because this place is a joke , according to Julio Mexicans shouldn&'t shop here

First day there was amazing Marty sells person did amazing helping us out and also letting us which would be the best choice because of the COVID delays which was great and totally appreciated it. We purchased 5,000 in furniture so they were treating us very well. So 2 and half months later we finally get our furniture and we were happy. Til one day I personally sat on one of the dining table chairs and notice one leg was broken so we take it to the store and this is where the customer service went out the door. They need a technician to determine if the broken leg was our fault blah blah blah but the soonest they can get a tech out is oct 14th a month from now give or take a few days then a few more months after that to get a leg for my chair. Ridiculous so we decided to speak to a manager, then we explained the situation didn&'t wanna assist us in anyway shape or form because those are store policies and we agreed don&'t bend the rules for us but we spent so much money on our furniture cash and paid the extended warranty for our furniture we asked if he can speed up the process abit. So then I kinda wanted to start a conversation to kinda win him over and I said oh yea I remember u, u were sit over there writing notes on ur note book. And that&'s the worst thing I could of said because he flipped said he never sits on the furniture that he&'s professional. So I defended my self and said I&'m 100% sure it was him because he was Mexican and he laughed at our first sales person and that situation not Marty Marty came and saved the day that day. So back to today so he flipped because he was sitting on the furniture so gave us a 800 number and said good luck and walked away wow horrible person

Been working with them for 4 weeks to fix our replace a table that was delivered with scratches. They first sent a FURNITURE TECHNICIAN, who rubbed a dye on the scratches and its not the same color. Also they did not use any wood filler, so the scratches are now off colored gouges

I love this place great sales people and great prices. Love the furniture

Second visit to purchase furniture for our new home . Was greeted promptly. We had worked with Aubrey Rew on our first visit. He was great in assisting us. We were blessed again to work with him on our second visit and although he was busy with another guest, he made every effort to make us feel comfortable and assist us as soon as possible. Offered another sales rep to take us so that we won't waste any time, but we chose to wait and look at furniture and give our business to him. He is worth the wait and truly understood us. Once again thank you Ashley's Furniture and thank you again Aubrey Rew

I purchased a couch was told they would be delivered on 9/13. Got a text stating delivery would be on 9/13 well today is 9/13 an nothing. Called to find out what is going on, was told the driver took me off the route cause he doesn't know the area an he doesn't deliver out here. I would of never knew if I didn't call. In the process of calling bad customer service a manager wouldn't get on the phone because she would tell me the same thing the rep did. I got hung up on. Now there telling me October for my couches. Mind you I got rid of my old ones. Customer services is horrible!!

At first I was so excited to purchase a new bed through Carlos the sales rep. This was back in June. My bed arrived the 4th of July. However 2 days later the bed wouldn’t fully rise and I was sinking in the middle. I called and they sent out a investigator. Than they called me & said a new bed is coming for a swap out. It is now almost October and no bed!!!! I’ve called so many times asking for help. No one answers & customer service says call the store. I am so upset I want to get a lawyer!!!

At first I was so excited to purchase a new bed through Carlos the sales rep. This was back in June. My bed arrived the 4th of July. However 2 days later the bed wouldn&'t fully rise and I was sinking in the middle. I called and they sent out a investigator. Than they called me & said a new bed is coming for a swap out. It is now almost October and no bed!!!! I&'ve called so many times asking for help. No one answers & customer service says call the store. I am so upset I want to get a lawyer!!!

Extremely poor services, merchandise not delivered on promised dates, damaged furniture,do not recommend Ashley furniture....

Deals are amazing. I saved a lot on my new couch and loveseat. Staff are very helpful and polite.

The staff inside the store were very helpful and professional. Later I called back and ordered a $650 item. Delivery was scheduled and on the day of scheduled delivery I get a call from a blocked number. It was an employee at the warehouse, who told me there was a chip on the item and it's the last one so they are going to cancel the order. I told her i want the item delivered and if we think the chip is too bad I will then exercise my option to refuse. She said she will discuss with her manager and call me back. She mentioned maybe I can get a discount or something as well if we decide to accept the item. I never received a call back nor did anyone ever show up to deliver the item. 2 days later and I still can't get in contact with anyone and of course i also have not received a refund. Very frustrating and poor customer service.

Nice furniture. Salesmen are knowledgeable

I like the sales person who assisted me. He listened to what I wanted and show me the variety of selections. I was looking for my bedroom set and family room set, and I got a fair price. I definitely will be back

Didn’t have a pleasant experience at this location. Sales associate seemed to be in a hurry to leave. Will be trying a different Ashley’s on my next purchase

The labor day sale was an awesome deal the sales people were extremely friendly and helpful, yet Deceiving. The huge downside was they were extremely short-handed, *** THE WORST PART was that I applied for a credit card from them authorizing ONLY ONE credit check THAT I WAS INFACT APPROVED FOR. They Proceeded to run my credit twice back to back with another company so they could get higher credit amount which was not needed, nor authorized. BOTH CHECKS WERE HARD INQUIRIES THAT HAVE ALREADY SHOWN UP ON MY CREDIT SCORE and it’s been less that 4 hrs since my purchase. To me that was a major No No on their part, I have worked extremely hard to get my credit at an acceptable score and to have this store just run my credit to be greedy thinking I would spend more money was just unacceptable. My 1st credit amount covered my purchase I am dumbfounded that they would allow this to go on at this store.

Fell in love with the furniture

Ashley furniture store in Victorville will not price match the mattress I purchased because it says so online that the store only price matches online purchases. Please be very careful in buying a furniture in Ashley's Victorville. Also, you cannot return a tempur pedic mattress once you purchased it. It doesn't matter that it gives you time to sleep on it and can return it if you don't like the mattress. This is coming from the store manager. Please make sure all agreements are in writing because they will tell you promises but will go back on their word. Their excuse is you should've looked online on what their store rules are.

Customer service is a joke. They delivered damaged furniture in May and still have done nothing to rectify the issue. I have left over a dozen messages and not one return call after spending hours on hold. A complete lack of customer service and impossible to actually talk to a real person, just keep leaving messages that have never been returned.

Clean store, quality products, great promotions, and outstanding customer service.

Placed an order in June, called me late June to let me know it was back ordered. Waited, and waited, now September, 04, 2020 no phone calls to inform me where my order was. Called customer service and got rude girl saying they had notified me, not true, and my order was still pending. Cancelled, went to a small furniture store on Bonanza, got my order in 2 wks.

What a joke. We ordered $10000 worth of furniture from here. They tell us one date for delivery and ended up 3 days early to where I had to take an extra day off. Then only half was delivered. The other half was to be mid September. That got moved to end of October. Then I go and cancel that and the sales told the clerk's that I was purchasing it. That all got messed up. Took over an hour just to handle a cancellation. NEVER going back. Anyone want $200 of gift cards for these people? So disappointed in this company.

We had a great experience at you store in Victor Ville Ca, the service person was terrific his name was Marty Brewer and he answered all our questions, gave us exactly what we needed

It's a Really Nice Store, I Would Recommend! I Was There with My Wife Looking at Dining Room Tables & the Living Room Furniture & They Have Some Beautiful Pieces!

Clean store. friendly, patient employees. Great experience

Beware of this place they are horrible about delivery.

We were looking for a specific item and found it for a reasonable price. No sales person tagging along for our tryouts left us alone until we were ready. Easy shopping experience.

If you are at the Victorville Store Ask for Manny. He was a great salesman did not rush us and was very informative. I got everything I really wanted! My wife is extremely happy! Thanks Manny

If I could give NEGATIVE stars I would. Professional SCAM ARTISTS. I've purchased tons of pieces from them, ALWAYS ARRIVE WITH DEFECTS. And even if you point out the defects UPON DELIVERY they'll swear they can get their tech to fix it, get you to sign their phone, and will absolutely refuse to replace the junk furniture they deliver you when the tech ultimately CANNOT fix it and will refuse to allow a return because you accepted delivery. They need a class action lawsuit from all of the customers they have screwed over. Knowingly AND willingly. Never EVER buy from ANY of the Ashley Home Furniture Stores. NEVER.

Salesman Bill at Victorville store was deceptive about delivery costs. There is a no cost drop at your door delivery no set up. He didn't tell us about that until he tried to charge us for delivery , which he originally said was free. Prices are very high that's why they do 50 and 50% off sales all the time.

We had a great experience at Ashley's Furniture. Mohammed helped us and gave us his advice on different types of ideas that would work great for us as far as what we were looking for. Too many options to choose from but we found what we were looking for and at a great price. Thank you Mohammed and thank you Ashley's Furniture!

The experience was great. I went into the store because i was trying to order a table online but for some reason, the site kept insisting my that either my shipping, billing or credit card info was wrong and is wasn’t. So i decided to go into the store to pay cash. The price in store was more than it was on their website. Needless to say, the young gentleman had NO issue at all fixing that and getting an override so i could have the price online. Actually got it a little cheaper lol.

Great service thanks carlos

It's my first time to order from Ashley on June 6th 2020. They have been sending me several emails for the delivery dates. Last email states that the delivery will be 8/12/2020, NO DELIVERY. I called, now I an informed that it will be delivered on 8/27. That's gonna be almost 3 months, that if they will deliver. This is the last time I will ever order from them.

bought a new desk for 800 bucks 6 months ago. One box didn't show up, the other showed up ran over by a truck. Never got a replacement, never got anyone in customer service to help. Still have to pay for the pile of wood chips that showed up.

My experience with Jovan was very well m He was knowledgeable of the product and took the time to explain everything to me. I won't hesitate to ask for him again.

We had a great experience shopping with Ashley! Jay was our salesman and he was knowledgeable and helpful. We have purchased furniture from here before and it has been both solid and beautiful and the prices can’t be beat.

Found exactly what we where looking for!!!

The only reason why they have good rating is because they tell you they’ll give you a 25$ dollar gift card! I have several issues with this store. To everyone make sure you check online and the store they have different prices! Online is usually cheaper. Paid over 3,700 for a bedroom set and couches (my fault I know :/) The delivery guys taking all my furniture out scratched my mirror and they said to hold on to it so they can order another one. Mind you no one gave me a call after a month after I called to complain n they stated they were unaware! When they finished putting my bedroom set they messed up the headboard and only lasted me 5 months. The bolts and screws came right off the headboard... so disappointed! This place is horrible be carful especially with the delivery people who assemble the furniture!!

Way overpriced. Go to Big Lots instead.

so verry disappointed with the service here at ashley victorville the manager julio was so rude did not want to help at all the customer service guy ordered my stuff and he ordered them wrong i showed him exactly what i wanted and did not get none of the stuff i wanted i ordered back in may and still have not received all my order the manager did not help at all he said if i singed for it they are mine and will not exchange them never had this issue before now i have to go through corporate and its a headache!! definitely will not be back here.....

Beyond irritated with my most recent Ashley’s Furniture Home store order. I can truly say for the first time ever, I have had the worse experience with them . First my delivery date was changed to 2 weeks after the original date that it was set for. Then to top it off today when all my furniture was finally delivered they couldn’t put my bed together because one of the rails was broken. Oh and there’s a crack on my dresser. 😡

Professional.

Bought couches here and was told they were leather after less then a year started to peel and I talked to so many people saying they will give me a call back with no response spend about 4K on these couches I will make sure me and my family and friends never buy from them waste of money and now I need to buy new couches again soon

If you live 50 miles away they don't deliver. You have to go to a store near you.

Daniel our sales guy was polite and gave us space to shop.

I am very disappointed in the management team and their inability to make a sale happen. The sales person who helped my disabled mom was fantastic but the management team should learn to work for the customer instead of acting like entitled children; especially during a time where people are not spending like they normally would. The $3,000 sale was lost and mom cancelled her order because they refused to take her cash payment. Very unprofessional and highly disappointed in a name that is supposed to mean something. Zero stars. The 3k in sales this time was just a fraction of what was to happen over the next couple weeks. What a joke. Hope Ashley figures it out because now none of us will use our charge cards or cash there.

Fast, Courteous Sales people and the items I purchased were in stock with a quick delivery and within three days of purchase.

My girlfriend and I purchased nearly $20,000 worth of furniture here in February. When the furniture was delivered we noticed a few small issues, which we mentioned to the delivery workers. They instructed us to call the store and tell them. We ended up going into the store, where we were given a number to text photos of the damage to, and then just wait to be contacted. We waited for several weeks, with no attempt to reach out by Ashley. The next time we tried to follow up with them, we discovered they had closed 2 days earlier because of the made up Covid-19. Once they reopened it took us visiting the store 2 more times before finally (1 week ago) they sent out a technician to look at the damage. In summary, for 3 months we have been paying for furniture with the following damage: Broken leg on our coffee table Incorrect height of bar stools Missing and broken hardware on bar stools Power reclining couch and love seat that make strange noises when sitting or reclining in them Soft saggy cushions that don't match the cushions in the same model couch on display in the showroom In addition, their delivery people left trash behind and didn't fully assemble our buffet/server. They also put a dent in our master bedroom ceiling with one of the side rails from assembling the bed frame. *****Update: Ashley sent out a technician to look at the damaged furniture 1 month ago. He ordered replacement parts the same day and they were delivered a fee days later. They than sat in our guest bedroom for 3 weeks while we tried to contact Ashley to send someone out to make repairs. 2 days ago they sent out another tech and he discovered all of the parts were wrong. So now we must wait for new parts again. We have waited nearly 6 months, nothing has been done, no apology, no manager has returned our calls. DO NOT BUY FROM ASHLEY FURNITURE, THEIR CUSTOMER SERVICE IS BORDERLINE CRIMINAL.

Great customer service, walk me through the store to look at different beds to choose from. Got a great deal. Love it My sales rep was very nice

My husband and I bought a antique white table and chairs, the wood is so rough that I got 4 splinters off of the chairs . The legs of the table and chairs are so sharp that they hurt if you put your legs against them. Ashley does not stand behind their defective furniture. All they can say is they have no. return policy . I will not ever go into the Victorville store again. Buyer beware. If they had less than one star I would have given them that.

Did a lot on online searching for my perfect couch, loveseat and recliner set. Ashley's Homestore had the best prices for great quality furniture. Marty Brewer, our Sales Associate really did an outstanding job in making my living room update a breeze. Can't wait for my delivery!!

My experience here was horrible. They were not very welcoming to there costumers. They put fiber glass in my mattress and didn't tell me you weren't supposed to take the mattress cover off. Now there's fiber glass everywhere around my house and they said there's nothing wrong with it and won't replace it. Now i have to buy a whole new mattress. I don't recommend this store.

Walking in to Ashley we were immediately greeted by Marty, he gave us some time to look around and didnt hover. When we had questions he was patient and answered them thoroughly. This was my first time shopping at Ashley and our experience was very pleasant.

Car dealer atmosphere

Great service Mejia very professional sweet helpful will be back will ask for her.

So I bought a bed from Ashley's and when i got it it looked different from the pictures I saw at the store. I received it on friday, been trying to contact them all week through the phone but no one ever answers. Went to the store today to ask for a refund and they have no return or exchange policy. Even if the bed is still in the box, which it is. Told them I would incur any return fees but they still don't do any returns or exchanges. Very disappointing.

All I can say is &"Wow,&" in a good way! After having a TERRIBLE experience with another store (cough cough MATHIS BROTHERS!) that left us extremely upset we looked at Ashley. Marty was absolutely awesome, he patiently waited and helped while we indecisively checked out just about every couch combination possible, he was polite and understanding even when we left after wasting his time! We finally decided, went to see Marty and ordered our furniture the next day, ETA middle of July, Marty assured us he would do whatever necessary to get our furniture sooner.We recieved a call that Sunday and our furniture was in! Only 3 days later! We scheduled pick up, for Tuesday and picked up our new sectional today. Go see Marty Brewer, he&'s the man! Thank you Marty!

So I went online to Ashley's online and picked what I liked to furnish my new home. I needed to furnish living room with couch and chair, dining room with with 8 chairs, a bedroom with king bed and dresser a kids room with twin bed and dresser, and a kids bed with full bed and dresser. I was quoted $16,000!!!! Then the guy quickly said "but let me see what my manager could do..." who brought it down to $12,000. When I went back home I got online to the Ashley website with my pad and paper and added it all up and what I wanted (the exact items) came out to $6063.36. Now that doesn't include tax or delivery but I know tax and delivery is not $6000 more or especially $10,000 more that I was initially quoted. I went across the freeway and bought my furniture for 1/3 of the cost and it's all "Ashley brand" as well. I guess they assume everyone has a stimulus check to spend or tax $ but I don't and I will give my business to someone who will not take advantage.

Got a sweet deal on a reclining leather sectional. Thanks Hans!

Robert was highly knowledgeable, easy to speak too and showed his superb talent of customer service. Will highly recommend him to family and friends!

Great people nicer prices

They do price match, but I guess up to a certain % Lmao

Thank you Marty and the Ashley crew, received all of our furniture before estimated date. Thank you to all that worked on our order. Happy Wife, Happy Life!

I have had the worst experience with this com0any paid so much money for furniture and its very difficult for them to come out and fix issues with it i have insurance and now i have to go through them i was supposed to get compensation since their furniture was defective and nothing, just be aware they don't really keep their promises

I bought some furniture. Order was alate by 2 weeks and when the delivered, they damaged my flooring when the delivered. I let corperate know and the never got back to me. Good luck buying from this company. They suck

Absolutely horrible customer service and support after you spend so much money!! They delivered a new bedroom set, corner of a night stand was smashed and cracked....has taken them over a week to replace and it took jumping through insane hoops to have that done. Box spring was purchased, and it took 5 days for the delivery to be setup....and then, we get a call right before they're scheduled to be here, that they don't have record of the delivery! So, now...they're saying we have to wait another week before they can come back out to bring the boxspring!! ZERO accountability and in no way do they show any remorse for not being able to accommodate their customers correctly. You'd think that with a company this big, they'd care about setting a better example of how to take care of customers.

I have a few issues with this store. 1. They lie and make it seem the furniture is 40% off which it is not. The couches are significantly cheaper online. I bought a loveseat that was marked for 1200 (don’t remember the exact price) and they told me it’s 40% for an ending total of 600 bucks. In reality the same couch is already 600 bucks online. It’s a scam to make you feel good about your purchase. 2. The sales person told me I could not get free delivery for my furniture. I said “there’s a sign that says free delivery”. He said no that’s only for small items. So I was charged a delivery fee. I went online and it says free delivery for all items. The sales person did not tell me that. He lied and charged me for premium delivery. I later called customer service and exposed this store and was given back my money. I got my free delivery. I expressed to customer service what this store did and he apologized. 3. Lastly, when I was charged the premium delivery the sales person put on the order that I was going to pick up the furniture! I was charged for premium delivery and expected to put up my furniture.

Best price best selection ask for Robert to receive your free gift!!

They deserve 1 star because the sales guys was really nice but when it came time to deliver my furniture they damaged my bedroom set and I wouldn't accept it. They tried to deliver it again this time it had dents and stains on the padding of the headboard. 3 rd time they brought me the wrong size. I realized it 1 mins after the driver had left and called him and he was very rude and hung up on me. I called the delivery place and was told they can't make the drivers go back and they're sorry for that 9/10 drivers won't come back. Ashley's furniture kept going back and forth with me at who is to blame which Ashley's said as of Jan 1 st it's the delivery company's fault now and they have no responsibility. But I bought the furniture from them so that's weird. Also they said my sons bed would be here in a week. It's almost a month now and he's been sleeping on his mattress on the floor because we just moved. We too have been sleeping on the floor. Never had a horrible experience like this. I purchased 3 fully furnished rooms from them. Never again will I go to this place. Save yourself some trouble and read the reviews before you buy at a place again. I'll end with something positive. The sales guy was really nice.