Ashley Store Victorville, CA

I have never done a review. This is my first one and I must say I am very disappointed. I purchased a king size bed on July 9 2025, and when it was delivered in August 2025 the bed was incomplete two weeks after they brought in the missing pieces which were the rails and the bunker board and footboard when the headboard box was opened. It was damaged with black stains. I was told to call the store to notify them and the delivery staff also notified Ashley’s. Additionally, when I selected my bed, the salesman suggested that I needed a foundation. He showed me a bed that they had on their floorthat was very low to the ground. He said if I didn’t get the foundations, that’s how my bed was going to be. I have lower back issues so of course I did not want a low bed. Turns out I did not need the foundations. The bed already had the Bunkie board and its own foundation built in at a perfect height. The delivery staff put in the foundations and the mattress to show me and my bed was almost at the top of the headboard. After I called to notify my salesman he said that it had gone to the manager Miguel and that I would need to speak with him and that they had put a ticket into Customer Service and that I was going to get notified via email. In November 2025, I went to the store Because I still hadn’t received an email call bo update. I talked to the manager Miguel and he advised me that a ticket was put in to replace my headboard and to return the foundations that I did not need And that I would see your credit on my statement.It is now February 2026 and I have not heard from Ashley’s Furniture And I have not received the credit. A few weeks ago, I called the store and I wasn’t successful reaching anybody. I did call Miguel the manager on his cell and left him a voicemail texted him and no response. I must say I am very disappointed, Frustrated and upset. This is very bad customer service. I am not one to complain and I understand things happen, but we are now in February 2026 and no one has reached out to me. No one has given me an update. I requested to return the foundations that I did not need and get my credit and have my headboard replaced. I I am very frustrated and upset. I will be stopping by the store to get some answers. This is ridiculous.

I made a purchase here on 12/20/25. I was told I would receive a discount if I purchased the protection plan ($500). Ashely’s does price match, so don’t fall for this unless it’s really a piece of furniture that you really want (as I did in this case). I was (mistakenly) charged full price but the associate called to let me know he noticed that and I would receive a partial refund for the discount ten days after delivery. Delivery was fine, although the time frame was from 10am-1pm and they arrived at 830pm. I didn’t receive the discount refund after 2 weeks so reached out to the sales associate who confirmed I will receive a discount. I reached out again over a week later and he told me that the customer service supervisor, Miguel, confirmed I will receive a refund. After more than a week later I called the number listed. You can not get ahold of the store, it will direct you to a call center every time. They told me someone would reach out after up to 2 days later. Heard nothing since almost a week ago, so emailed the email listed in some of the replies here. Heard nothing from that. Reached out again this morning to cancel my protection package since I’m clearly not going to receive the refund I’m owed, call center had to create another case which claims again I will hear back within 2 business days. I highly doubt that. But if you’re reading this the case numbers are 10860355 & 10868037. I will just need to walk into the store and address this at customer service when I have time. Ashley’s as a corporation does not care about their customer service, that’s clear. I don’t think this is necessarily the sales associate fault but he definitely did not help to make sure to fulfill his end of the deal. I would not suggest shopping here, as many places sell Ashley’s furniture. Hi-Desert Furniture is just down the street have they have great,” customer service.

I had an amazing experience. My Home Furnishing Specialist was Robert Keltner and he was a true professional! Robert listened to me as I explained what I wanted and he helped me find selections that were within my budget!!! I am very satisfied with his level of customer care and Ashley Victorville is my new store of choice!!! No more Mathis Brothers. I do feel valued and my money was well spent and I had the pleasure of working with Robert! Sincerely, Carmen Brownlee

Very happy with the couch and love seat. Very happy with the delivery and set up.

I wasn't told at the store that my furniture is on back order which is supposed to be delivered on the 11th of February. I've called twice and it led me to random customer service individuals that claim they have put in a ticket for someone from the actual store to call me and no one has yet. It's been over a week since both calls have been made. I am thoroughly frustrated with this and I will not be returning.

Michael Jackson in the Mattress Department at the Victorville, CA location, was very knowledgeable and helpful when choosing the right mattress for us. He gave us helpful and impartial advice, which was much appreciated. Thank you Michael.

NEVER AGAIN!! I should have known better from the 1st time and I still got sweet talked the 2nd time. Giving everyone that is thinking of buying from Ashley Furniture advice save yourself the headaches and trouble! Don't buy anything from them!! Sales lady Cassandra literally lied to my face to get the sale and it wasn't a small sale I'm talking 10,000sale She told me tempur-pedic mattress had a satisfaction guarantee 💯 so I believe it. I was only told we had to keep longer than 30days if we changed our mind but before 90days. Which that is a lie!!!! I've been through phone calls and emails , seeing if they approve first the return trying to get this concrete mattress back and all so they can say that I can only exchange for same one value so in other words you stuck with the bang mattress,u hate but they made their great sale and keep all your money. They don't care about your comfort! They only care about sales to the point they will lie to you. Why can't there still be honest business this company are lieing snakes! I went in two different times before making this purchase because of situation I had the first time with them. They make u buy warranty and mattress covers and when you need to file a claim they tell you only mattress box spring is covered! Like really how do you people sleep at night knowing you lie and cheat people from their hard working money! I have already told my family and friends about their type of business they do. I even asked sales lady Cassandra if mattress satisfaction was through them directly in store or 3rd party that was a lie too. And I told her and sales manager Lino my bad experience 1st time and they sat there and promised it wouldn't happen again and to give them a chance. Know I see why sales manager Lino told me when I went in store for this issue that she was his #1 seller. Yeah cheating people with lies and withholding information like the fine print they will tell you is in the contract. I told them I will be calling corporate and they said they will tell you something. So a big furniture company like Ashley will rather receive reviews like these cause I can see mine is not the first and very unhappy customers then to make things right by the customer and be in good standings.But noooo they want you to keep your mattress that is very uncomfortable and they keep your full credit line that was already paid to them. DON'T BUY ANYTHING FROM ASHLEY FURNITURE STORE..... go anywhere but here please

Kae-Lee L. was very attuned to our needs. She provided a professional opinion and made the whole process stress free!

Guys for check out were just sitting and one was on his phone . So it took a lot longer than it should have to check out . Wasn’t the best experience for my first time shopping at Ashley furniture.

 ⭐️⭐️⭐️⭐️⭐️ Great Furniture Shopping Experience! I had an excellent experience at Ashley Store in Victorville! The moment I walked in, I was impressed by the wide selection of stylish furniture, decor, and mattresses — everything from cozy sofas to elegant dining sets. The showroom is well-organized, making it easy to find what I was looking for.  What really stood out was the friendly and knowledgeable staff. They helped me find pieces that fit my style without pressure, answered all my questions, and made sure I stayed within my budget. I felt valued as a customer and appreciated their patience and professionalism.  My furniture has been comfortable and looks great in my home, and the overall shopping experience was smooth and enjoyable. I’d definitely recommend this Ashley store to anyone looking to update their space with quality pieces! ⭐️✨

Very courteous and helpful When selecting furniture. Thanks Michael Jackson 👍🏿

Bought a couch and s loveseat recently at Ashley furniture in Victorville. Walked into the store and was met by a salesman, a very nice man and he was not pushy as many of them tend to be. Had a wonderful sales experience and got a very fair price on a beautiful set and I’m very satisfied. .

Marty was our salesman and he was very knowledgeable about the furniture. He’s a great salesman

Terrible service, went to find a recliner on discount after i bought it i was told i’m not able to take it home as they were doing inventory and it should be available anytime on Thursday, i went to pick it up on 2 days later on Thursday i was told they don’t have a warehouse person to release it, went to talk to the person at the back and was told they were doing inventory ,again mixed up answers, waiting for my refund because that sounds very sketchy, terrible sales team, wont care abt anything just your payment. The chair is literally sitting there for ages and after i paid for it, they’re not allowed to ship it or hand it over to me Update: 2/1 one of the managers called me from the store, was very rude and disrespectful, doesn’t know anything and told me that the recliner was ready for pickup, when i told him that i was done with them 2 weeks ago after their chaos and miss communication or let’s call it absolute laziness, he hung up in my face, gave bo details about what was done with my order or wether i got a refund, i have absolutely no clue how this guy was hired or how he’s even a manager.

Bill *William* made our shopping experience very smooth. We planned to just look but Bill was not pushy which made us just make the decision to purchase. Very glad we stopped in and will have a new dining room table. Thank you!

I liked all aspects of this transaction. My sales rep Marty was patient with me and found the prefect recliners to meet my requirements and match my budget. The price was outstanding for a pair of high quality powered recliners, with a durable leather-like covering. I scheduled a pickup at the Colton warehouse the same day that went very well. The staff was quick and very courteous, and I wish I got the name of the young guy that assisted me, because he was outstanding and earned a mention. I will definitely do more business with Ashley because this transaction was excellent in every way!

The sales person was great. The store looked amazing. Once we placed our order in store, we realized when we got home all items were 500$ cheaper online. Went back the next day in store to get a refund, the guy at the counter did not give one care and said the only person that can do refunds here is only here on Thursdays. I couldn't make it back on Thursday so I call their "customer support line." Lots of support there... not. Each call they put you on a hold and say we are contacting the refund department then get back on the line and say the same thing. " i couldn't get ahold of them because they are busy with calls." They will call you in up to four days. I am on day 3 and no call. Doubt I will get any help tomorrow either....terrible customer service. I will get my money back and take my business elsewhere. Also will never buy with Ashley again.

Awesome customer service, helped every step of the way.

Extremely disappointed. Purchased furniture on a Friday and was told I can pick it up Sunday. Organized for help with a truck, drove all the way to the store to pick up the furniture only to be told that no one in the building has access to the back (Over 15 employees sitting there with no keys). Have you ever heard of a front door? They should deliver this to my house now for making me waste my time. There are plenty of other furniture stores around Victorville, save your time and money and go where they value customer service.

Very disappointed with Ashley Store. I should have known better after my husband bought a full house of furniture from them years ago. Unfortunately, I decided to go back with my daughter to purchase her bedroom set, and the entire experience turned into nothing but headaches and disappointment. I made the purchase on a Monday and was promised Saturday delivery. By Thursday, I received a call saying they could no longer deliver Saturday and pushed it to Wednesday of the following week. This was extremely frustrating because I had already gotten rid of my old furniture in preparation for the Saturday delivery. I called customer service, got nowhere, and went back to the store to speak directly with the salesman. He assured me the delivery would be put back on Saturday. Saturday morning, I get another call saying delivery is now scheduled for Sunday instead. Once again, the date changed. I had already scheduled people to help set up the furniture on Saturday, so I had to cancel them. Then at 4 PM on Saturday, I receive a call from the driver saying he’s 20 minutes away with my furniture. By that point, I had already canceled my help and rearranged everything due to their constant changes. When the furniture was finally set up the next day, I realized the mattress was not what I asked for. I specifically tried and requested one of the mattresses that vibrates and adjusts up and down. Instead, I received a basic mattress. I went back to the store and spoke to the manager (the original salesperson was not there). He told me those features require a motorized base, which I was never informed about. His solution was to offer me a “discount” to purchase the motorized base for $1,200, after I had already paid over $900 for a basic mattress. Then another salesperson told me that no mattress works like that on its own, which proves my point—how was I supposed to know that if no one explained it to me? If a customer is trying out a mattress with features, a professional salesperson has the responsibility to explain how it works instead of letting the customer assume. To make matters worse, they then told me that even if I wanted the motorized base, it wouldn’t work with the bed set I purchased because it requires a specialized base. So why was I being offered it at a discount in the first place? Once they have your money, they clearly don’t care. Their so-called customer service is nothing more than words on a wall. Buyer beware.

I like the way Robert showed each product we were interested in ,including the prices that varied from medium to higher price and comfort for my granddaughter bed we were purchasing. I will look for him again.

Marty was friendly and very helpful. We truly thank him for the great service

Kaelee and Sylvia have been absolutely amazing. Very personable and professional

Thank You George Simpson for your service and support . Your kindness and knowledge is greatly appreciated. Blessings

(Translated by Google) Excellent! (Original) Excelente!

Rosario was pleasant, knowledgeable, and kind in dealing with us.

the lady with the two beautiful daughter was wonderfull so easy and helpfull thank you

Peaceful, friendly and prices are good. I will come back again in the future.

My experience was exceptional. I was greeted right away by Michael J. He went above and beyond to help me with my purchase. He is very knowledgeable and professional and my order was done very quickly. I had my 5 year old twins and dreaded having to go into the store with them (they are a handful). But Michael had no problem having them there interrupting us while we were figuring out the couch that worked for me. Ashley's is lucky to have someone represent them the way he does.

Beautiful service Staff really nice. Elias assisted manager. The best 👌

My wife and I bought a sectional from Ashley Home Furniture last Wednesday, and we were lucky enough to be helped by Rosario. She was incredibly kind, patient, and genuinely a joy to work with from start to finish. Her professionalism and warm personality made the entire experience easy and enjoyable, and she was a huge reason we decided to purchase our couch that day. Thank you, Rosario, for going above and beyond. We truly appreciate your help and couldn’t be happier with our experience!

Very courteous and helpful also with what I was looking for and price.

(Translated by Google) Excellent!!!! (Original) Exelente!!!!

My family had a horrible experience here. The sales lady was willing to lie to get the sale!! We were shopping for a chair for my father in law who is undergoing treatment for cancer. We wanted a chair right away. We found the chair we wanted but was told it would be delivered on the 10th. We told her that was too long to wait and we would have to go elsewhere if they couldn't do sooner. She said they could deliver the day after Thanksgiving so we decided to get it. We then got a notification on Thanksgiving that chair would be delivered on the 10th. Even after calling customer service we were told that was the soonest they could deliver. This has been such an upsetting experience. I can't believe someone would tell such a blatant lie just to get the sales up.

Great customer service ! Marty helped us decide on a sofa three piece set . Got a nice Black Friday deal . Thank you for your help and having such great customer service Marty! We will be back to buy more furniture soon !

I got so many good deal on black friday. Cassandra in Victorville store was so helpful and helped me get my dream bedroom set when I thought I couldn't afford it. Thank you Ashley. I got all new furniture in my new house from the bedroom and livingroom. I need to do back and get my dining table at your next big sale.

We experienced a real nice experience at the store while we're buying the bed. The delivery people were in too much of a rush and grab one of the stair rails and broke it when they installed the bed while they're taking it upstairs. So far nothing has been done from the Ashley store to repair this damage done by the delivery people.

I purchased a couch for over $2000 and one of the chairs are defective, the delivery driver saw that something was wrong but did nothing, now I've been waiting for it to be fixed for days, after 8 calls all I can do is wait. You make your own decision if you really want to purchase something from Ashley's.

Great customer service. I love my new furniture. Ashley is the best option!.

From start to finish this was the most professional and easy furniture purchase ever! Salesman Michael Jackson was easy to work with, and went beyond the call of duty. In the future, if I need home goods, I will seek him out. I would also like to mention delivery. I was kept up to date about time frames and when my purchases would be delivered. I am not one to normally write product reviews, but feel this quality experience should be shared.

One of couches is broken, I haven't heard back from your service department, I'm going to get a refund if I don't get a response soon.

We had a very pleasant experience working with Lisa , she was kind , courteous and very efficient and no pressure to make a decision . Lisa even came in on her day off to help us make a change on our order ! Couldn’t be happier . Landon H.

Quick and easy

Usually when we go furniture shopping, we go around to other furniture stores to compare and end up at Ashley’s to buy. This time I just went straight to Ashley’s instead of wasting my time at other place I know I won’t buy from. They have a great selection with good prices. Also the staff are very friendly and helpful. I went down to the Colton warehouse to pick up my piece and the warehouse guys are also nice and helped me get it into my truck.

Everything as promised delivery was quick and professional iam a very happy customer 😀

Michael Jackson!! ♥️ his sales method is awesome he Wes kind and listened to what I wanted. We have bought our furniture from Ashley since 2012 till now, we are always happy with the quality and style🌺

Very efficient and quick.

When you want to furnish your home, you would hope that the experience is fun, easy, and effortless. Working with this business has been contrary to that. Unfortunately, we've run into problem after problem under the facilitation of this location. We are currently undergoing the “formal” process to fix these problems. I want to highlight the Company’s Mission and Vision statements “to be the best home furnishings company, inspiring people to turn their dreams into reality. The company's mission is to deliver the world's best home furnishing values, selection, and service, while enriching the lives of customers, employees, and communities” After undergoing what we have been through, I can firmly state, they definitely talk the talk but they do not walk the walk. As a consumer, we are supporting this venture with our time and money. In return, we've been met with false promises, stalls and ultimately- a firm dismissal. Whether it's a franchise issue or manufacture issue, it's not nice to have been treated with less than the the world’s best... Service.” 2 stars because one of the salesmen actually tried to help us. I hope that man is getting the credit he deserves.

Elias was a wonderful sales manager he really was very helpful

If it wasn’t for the manager , I’d leave one star my mom & I walked in there we were approached by one girl who asked us what we were looking for when I told her she didn’t help us after that had to flag her down to ask her some questions she seemed like she was in a bad mood and didn’t want to help us had to ask for the manager to see if he was more helpful and he was he gave us a discount way lower than her price. We left happy thanks to him.

I’ve had the absolute worst experience with this store. On September 2nd, I purchased a console table which I was told it was assembled by my sales associate named Lucy and manager named Marcelino. A few days later the box arrived in pieces! I called Lucy, she assured me this issue would be taken care of however, at first she took my calls but gave me the runaround then she avoided me and did nothing to help. I then decided to call customer service. For weeks I called the customer service number where someone from another country answered and would place my call on hold for over 30 minutes which ended up not helping. Terrible experience all around, I don’t want to deal with this store ever again. Find another furniture store! They will lie and lie over and over again and not assist if there’s issues. I have anxiety, stress, and experienced lack of sleep due to this ongoing issue. It’s not October 9th and I still don’t have my table and I’ve yet to hear from the store. Again, don’t shop at Ashley Furniture Hesperia store, be warned.

Acima trash my whole experience.i cancelled my order and was still charged 3,500 took 6 weeks for them to clean up everything Ashley had to return money back to acima. since acima actually buys it and rents to regular people.the early purchase option is a scam in order to NOT pay double.U WILL have a LARGE payment at end of your 3 month mark to avoid paying double...both companies have proved to be not trust Worthy.....deseptive business practices to consumers

Great customer service her name was Nisha

They where so helpful. They gave me a very good deal. They make very easy to find and get what you need !!!

I highly recommend Ashley‘s for your furniture. From the moment I walked in sales reps were extremely friendly and helpful all the way down to the delivery. Ashley’s is definitely my go to furniture store

Cossandra was very nice and professional.

The employees took good care of me. I was able to get in and out

Michael was very attentive and knowledgeable. He was truly the reason why we decided to make our purchase. His manager, Elias, was very professional and gave us an awesome deal on our bedroom furniture and mattress!!!

Only 4 stars because of the pressure from all the sales people hanging around. Would love to walk around and look without sales people eyeing my ever move. It feels very uncomfortable in the store.

Salesman was very knowledgeable, patient, and friendly. Showed me every type of high-density polyurethane cushioned chair in the showroom. I bought three very comfortable chairs. The experience was rewarding and I’m a satisfied customer.

Great

Love this place

Go see Marty. What a great experience. Patient. Great personality. Easy to work with and will definitely try to get you the best deal. Thanks Marty

Our sales lady was very helpful and informative. She didn’t rush us into making a decision and gave us plenty of time. Thank you for a great experience in your store!

➖️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ WARNING ⚠️ WARNINGS ⚠️ WARNINGS ⚠️ UPDATED 10/30/25, @ 730AM (spouse still 😴 💤,) as I walk towards the atrium WITHOUT a 📲 to inspect DEFECTIVE 🛌, STANDS the SAME unqualified "inspector‼️" This is the reason for Corporate Complaint‼️ Stated simply 📲, 1ST to 📅 and DON'T COME TO 🏡 BEFORE 11AM‼️ I PURPOSELY bought a Queen 👸 with DOUBLE support for my back as well as my husband's and "Rene" #1.) doesn't even put on carpet protection [street 👞] takes a STRING out and was gone after measuring BUT not identifying NOR laying on defective mattress. Ashley Furniture is "expecting" monthly payments BUT "contract" is for product Upon REPEATEDLY attempting to contact local Ashley Furniture and Corporate this services as notice "DEFECTIVE " merchandise VOIDS any and ALL obligations by consumers, FRAUD👎😡🤬‼️ 👌 NOT defective mattress we're not comfortable yet we're in Ashley's 🛏 👁👁forward to restful COMFORTABLE 😴 💤

Great selection and nice furniture and good value for the money. Friendly sales team. Bill was helpful and knowledgeable with the products. First place I will go when next looking for furniture.

Ashley Furniture store has great varieties. They have a financial plan that will help you get those things that you need and I love how many options I’m able to choose from.

The staff was very helpful and amazing!! Definitely will be con for my next furniture purchase!!!

very nice store

I went in for some furniture and Rosario helped me out . ROSARIO IS THE BEST she made me feel comfortable with my purchase and gave me top notch 👌 customer service..I really loved my Ashley experience today..thank you Rosario

Great costumers service

Marty provided my mother and I with great customer service. The store was clean and organized

Edit: the company just gets worse, my coffee table was delivered with damage, chipped wood, so I refuse it And the second delivery attempt today it was a damaged drawer railing the drawer wouldn't close all the way. Ashley even did the "vip" assembly and look over before delivery. I still haven't got the replacement for my end table that was damaged. Original. Everyone do yourself a favor find what you like in store then purchase online from a different retailer for half the price. Yeah half the price wish I would of researched before buying in store. Spent 7k here and had them deliver and assemble everything, right after the delivery I noticed one of my end tables were damaged looks like the wood was smashed in shipping by something heavy.( I also found a bolt in my driveway that wasn't installed in one of the legs) I called immediately on July 26th about the damage and they emailed me the next day to send a furniture technician out to touch it up I suppose? I told them no I want my brand new table replaced not touched up as you damaged it, not me. So far I've called once a week to see what's up with the replacement, they say I'll get a response in 72 hours yet no response every time. Customer support is all foreign people so you cant understand anything they say. The only good part of this experience was Cassandra who helped us in store pick out everything. Once they have your money on the other hand, they don't seem to care

Vincent was nice and the purchase process was quick . We Got a really nice set with a great warranty for a decent price . Can’t beat it

It was great we really appreciate Vicente giving us the run down really helping us to choose what was right for us and also giving us ideas to make it work with our space this is the first time we have ever bought from Ashley and it was a great experience

I had bought an artificial plant from this store with the peace of mind that I could return it if it had any problems. However, I was never given the courtesy of being told that I couldn’t return the item and was stuck with it despite asking.

I’ve been to the Ashley store in Victorville approximately three times in the last eight or nine years and I’ve never bought any furniture. Until today. Lisa was super friendly and polite and helped us out and we got exactly the chair we wanted. I will definitely be back to Ashley Furniture to buy more furniture in the future because of Lisa. The prices and delivery charges are much better now as well. Thanks again to Lisa!

Loved Benjamin Silverstein , helped us sooo much .very welcoming. Helped us get our perfect bed couldn’t be any happier

Cassandra was great representative with me today!😊

Very helpful staff.

I don’t leave reviews often but Benjamin was very laid back and super helpful. A very cool chill guy. Please ask for him if you want a laid back but helpful experience.

Good customer service

DON'T BUY THE WARRANTY THEY DON'T HONOR IT ANYWAYS! DON'T GET THE EXTENDED WARRANTY IT'S A 3RD PARTY AND THEY DON'T HONOR IT EITHER!!!!

Bill was able to help me with finding my new bedroom and dining room set. This experience was easy and stress free.

Had a great experience at this furniture store! As soon as we walked in, we were greeted and helped right away. Cassandra was amazing — super friendly, patient, and really listened to what we were looking for. She helped us pick out the perfect couch and honestly seemed to know exactly what we wanted before we even said it. Definitely recommend asking for her if you stop by!

Kylee was very helpful

Best experience we have ever had in a furniture store. Kylee was professional, nice and easy to work with. She had us in and out quick. Absolutely love the furniture that we bought. It is sturdy and so nice looking. Thank you

Very helpful sales person.

Great price but pretty expensive price to deliver so I a..picking up in Colton great sales rep

Exceptional customer service. Our new marble table had discoloration. I called Ashley who had a Rep come out. He could not remove the stain and placed on order for a replacement. We purchased an entire living room set and am very happy with the quality and service. We only purchased from Ashley.

Great and fast service. Nisha was friendly and was a great help.

Staff was very friendly, helpful, and honest about their products.

Amazing customer service. At first I wasn’t greeted but then Marty came over and helped me through my whole process of buying furniture smooth and easy. I recommend going with him he’s amazing.

Very spacious to move around wheelchair accessible and the salesman ben silverstein was very nice and helpful

My family had a great experience with Kae-lee. She was extremely knowledgeable and professional. Kae-lee helped us to find the best priced couch within our budget and even took the time to help me with multiple quotes on the different sizes. Super grateful for her help and for Ashley Furniture for providing such great deals and assistance.

Fabulous experience. Sales people were respectful of my need for space, time and budget. Knowledgeable as well, I was impressed.

Thank you Lucy. Great customer service

The selection of items is vast, the store is clean and organized pretty well. Our sales person, Michael was very knowledgeable and also he was extremely professional and nice.

Very excellent service

Elias and Benjamin did Great! Awesome service. Always happy to shop at Ashley furniture at Victorville.

Wanted to drop a quick line to thank everyone at Ashley store customer service just outstanding you make it fun experience the Victorville staff made it easy working with us meeting our needs we left very happy with our purchases and the kind courteous and professional service we received Thank you Ashley your the best see you next time.

Marty was great

We were greeting immediately and given so many options and zero pressure to buy! We ended up leaving with a beautiful couch and tv stand. Thank you to Ben for an amazing experience!!!

Outstanding, easy

I personally had a very smooth and insightful experience. The worker who helped me was actually named Michael Jackson and he was extremely knowledgeable and helpful.

Friendly non pushy sales people and Iwill be going back

The whole staff, including the manager were amazing but my customer service representative Vincent was Great on a scale 1 to 10 he was a solid 10. Respect to the manager a solid No mess around dude respect.

Great customer service. Answered all my questions.

(Translated by Google) LINO sells manager... all they want is to sell... they deliver the purchase some time after what they told you... and they brought me sofas of a different color than the one I bought... not good lino 👎🏼 (Original) LINO sells manager... lo unico que quieren es vender ... entregan la compra tiempo despues de lo que te dijieron .... y me llevaron sofas de otro color que no era el que compre ... not good lino 👎🏼

They never answer the phone and they have around 6 plus people working there. I just made a purchase and one of the items has a nails sticking out of it.

(Translated by Google) Very good service (Original) Muy buen servicio

I've purchased furniture from Ashley for 20+ years. We found our most recent visit and spend of multiples of thousands of dollars expedient, comparatively affordable and overall just what we needed. We felt a bit pressured by being asked if we were OK by no less than six individuals, I consider that a factor of sales management tactics and training.

Bill did a great job, very knowledgeable and patient with us. Definitely will come back when we need more furniture and ask for Bill. Thank you, from Doug and Grace Schwab

My first time in Ashley Furniture and wow I was pretty amazed at all the beautiful furniture. The young lady who helped me was very nice and helpful. I willbe going back for more furniture. Thanks

Great service

The entire experience was perfect. Thank you Michael Jackson !

My experience was very good I was greeted right away by Cassandra one of the sales people who helped me find what I needed and did not try to Hard Sell me on anything I very much appreciate that and I think she is an excellent salesperson thank you

Mike Jackson made my bed shopping experience a joy. I went in to look and he set me up real nice a class act. Option from mattress to frame. He knows his stuff. Great experience I am going back for all my future needs. Thanks Mike

Friendly staff, helped me find exactly what I was looking for

Nisha was amazing and professional so glad I stopped in today and wife is happy with the pick

Michael Jackson (salesman) provided an excellent customer service, however the delivery date as promised today (2 May, between 8am -12pm) were NOT fulfilled. I have confirmed 2 texts last Tuesday and yesterday (1 May). Very disappointed with this service, and will no longer conduct any business with Ashley in the future!

I went in to support my sister while she shopped for a bedroom set and I ended up buying a new sectional sofa! It had been years since I had walked into Ashley and I was pleasantly surprised. They have some quality furniture in many styles! Carlos, the salesman who assisted us, could not have been nicer. He was knowledgeable and patient in answering all of our questions. I will go back to Ashley for my future furniture needs!

Great selection of furniture for all scales of life the basic the luxury and modern life style.

Cassandra was very attentive and overall extremely patient. She was very knowledgeable and did her due diligence ensuring all the pieces we purchased were the right colors and sizes. Ask for her when you go in.

Excellent service! Great prices! Efficient

I always wondered why the store is always empty. Now I know why.. Came to ask about a dresser we saw online so disrespected. The girl gave us the poor talk and took us to a section. There was four poor people or low cost furniture. Little did you know I have a credit card and didn’t need that kind of treatment I’ll take my business elsewhere

The salesman was nice

Nisha Spears was efficient and thorough during our purchase. We left knowing when to expect our delivery, what to expect, and who to contact, if there is a problem.

Customer service was very friendly and proficient

Great customer. Prices were not in my favor.

These 70 year old piggies get sore,are tingeling in anticipation to be elevated geographically above " the Brain" as we call it here. For me,BEST furniture shopping experience in over 20 year.represenitive was young,knowledgeable experienced, tho it walked a bit fast .

We had a great experience with Ashley. The salesperson, Kylee, was very sweet. Our couch was delivered the next weekend and assembled quickly. We love the comfort and quality of our new couch and are pleased with the whole purchasing process from ordering to delivery.

Our sales rep Jalisa was wonderful.

Love the customer service there at Ashley's Furniture. Our salesperson was very helpful.

Once you buy a product, no one will help you with your warranty when things fall apart

If your going to finance any furniture through them do not use my synchrony bank!! You will end up paying thousands of dollars more than what you paid for the furniture and if you pay off the furniture, they will still send you bills every month !!

Michael Jackson was great help happy with my purchase.

love my new couch

I don't like the wine area but other wise I like it

Nisha is terrific, we had to furnish a house, she was very patient!

Great customer service and salesman was able to work with me to find exactly what I wanted

Best experience EVER!!! Nisha found me all the discounts and found items online when what was in store wasn’t exactly perfect. She worked with my measurements and triple checked everything before we finalized everything. Such a wonderful experience. THANK YOU!!!

I appreciated Luc, she was amazing, funny and very friendly. I’d come back to buy from her 👍👌

Nisha was amazing help and got me the best deal !

Great customer service and Mrs.Nisha at Victorville ca location made me very comfortable she was amazing

Señor Osman aka Ozzie helped me find the perfect couch. It fit my home and it fit my budget! He was patient, kind, and hand great sense of humor. My whole experience, from shopping to delivery, was awesome. I'd definitely recommend getting your furniture here. ☺️

Really nice furniture

Very Helpful, warm welcoming, and friendly. Best Customer Service award goes to Vincent! Ask for him. :)

So fast and easy! Lots of options at good price points!

Great Price Great Service

Great service Bill Allen was very helpful and kind

Super comfortable being in the store looking around and Benjamin Silver was really helpful. Also appreciated the store manager Lino being around as well. Be sure to ask for these two when you come in

The store manager was amazing at this location!! I walked in to look at some furniture and although employees smiled at me, no one asked me if I needed help. He acknowledged me, asked me if I needed help and Lisa was returning to her shift, he had her assistant me with my purchase. Lisa was so nice that I made an additional purchase!!!!

Luz was very pleasant, she gave me space and answered any questions I had.

I am very pleased today. Our sales person Cassandra is five stars maybe 20 stars very knowledgeable on the product that we bought today. My wife and I purchased a California king Tempur-pedic bed and Cassandra was the best😎

Very helpful

Good help. He gave us space to browse and when we found what we were interested in was informative on the furniture and delivery details.

The employees at Ashley’s Furniture in Victorville who helped us purchase a new bed had excellent customer service. They were very nice, patient and made us feel very welcomed. I will definitely be back to purchase the rest of my furniture. Thank you!!!

Very helpful and options to choose from!

We stop in to Ashley's to browse, we'd been looking for a recliner or sofa recliner. Alejandro (Alex) assisted us.. He was very friendly, professional and personable. Had a great smile and attitude.. We are still shopping around, but if we go back to Ashley's we will be definitely request Alex.

Easy no pressure and Cassandra had great knowledge and ideas that made our decision easy.

Cassandra was tremendous help. She was extremely knowledgeable and patient with us. She found us the perfect sofa and love seat ! I highly recommend!

Michael Jackson was very knowledgeable, not pushy as my salesman. I would highly recommend him. Thank you.

I can't say enough about my experience working with Ja’Lisa at Ashley Furniture! From the moment we walked into the store, she made the entire process feel seamless and effortless. Not only did she listen to our needs and preferences, but she also guided us through the selection with such patience and care. Ja’Lisa truly sold us a dream when it came to finding the perfect mattress, ensuring it would give us the best night's sleep possible. She understood exactly what we were looking for and matched us with the ideal option that exceeded our expectations. Then, she helped us pick out a stunning furniture set that ties everything together beautifully. Her knowledge of the products, attention to detail, and dedication to finding the best pieces for our home was beyond impressive. What really set Ja’Lisa apart, though, was her genuine enthusiasm and passion for what she does. It wasn't just about making a sale; she wanted to make sure we were truly happy with our choices and that everything would fit our lifestyle perfectly. Thanks to Ja’Lisa, we now have an amazing mattress and a gorgeous furniture set that we’ll enjoy for years to come. If you're in the market for top-quality furniture and exceptional service, Ja’Lisa at Ashley Furniture is absolutely the person to go to. She’s not just a sales rep, she’s a true professional who takes the time to make your dreams a reality. Thank you so much, Ja’Lisa!

Very sweet lady helped my daughter and I find a new bed :) very happy

Cassandra was very friendly and very knowledgeable in her work. She was very patient while we decided. We can’t wait to sleep in our new bedroom set, new mattress and amazing new pillows. Thank you again!

Friendly associate. Easy purchase process

This was my first time in any furniture store as I'm an habitual Walmart and Amazon shopper.. Not anymore! Yesterday, Alex took the time to help my son pick out a bedframe and dresser that he loved! He spoke to him directly to get his ideas and found exactly what he wanted! There was a hiccup with the bedframe on the invoice, but he took care of it right away when I went back in today to have it fixed. After he fixed that, he took the time to help me find a couch, mattress and full bed set for myself! I'm pretty picky, but he had a new idea with every ick I had! I will be a habitual customer due to Alexs professionalism, problem solving and expertise!

(Translated by Google) Very good customer service (Original) Muy buena atención al cliente

We had a great experience. Nisha Spears was so helpful and respectful. I will be going back and going thru her.

The customer service was great every time I come in the store nisha was so polite and we’ll be back

Avoid Ashley’s Furniture in Apple Valley This was the worst experience I’ve ever had buying furniture. Day one alone was a disaster—three hours in the store just to write up the deal, only for them to give my wife the wrong order and overcharge her. When I got home from work and saw the mistake, I went back and pointed it out. As a director of revenue, I caught their pricing errors, and suddenly, they were able to “fix” everything. Now, a month later, I still don’t have my couches. The manager promised to throw in extras for free, but I later found out they were charging me anyway. At this point, I wouldn’t do business with Ashley’s Furniture in Apple Valley again. Buyer beware!

Our Salesman was very helpful and very Polite and his Manager was also very Polite and helpful ,Our Salesman was Michael Jackson ( really I'm not kidding) 😄👍 he was very good to work with us and very patient! I found the chairs my husband and I wanted 😄 the prices were great!

We had the best experience at the Apple Valley store. The most lovely and kind man waited on us and helped us to pick everything we needed.Very excellent quality and so much to choose from. We can’t wait for our big delivery this week.

Salesman was so gracious and helpful. Product was easily ordered. Many great selections.

My salesman was very patient and didn’t haggle me in making a decision

Luz was very sweet and helpful while my husband and I shopped for furniture for our new house. We are so excited and can’t wait for everything to arrive. Thank you Luz!

It took several calls to speak to an associate at the Victorville, Ashley home furniture office, but once I got a hold of them, I spoke to this really cool woman that was very professional and she made my experience effortless. She took care of me in my order rather quickly, it was painless so yes, my experience was great thank you. I went online and saw that my order would be delivered within one to two weeks And me living in Barstow thought maybe I could just drive to Victorville to pick up my order at that time, but after speaking to the associate and placing my order and paying for it found that my order would be delivered sooner than later within about five days so I was elated so thank you to the associate that took care of me. I’m sorry I can’t remember her name, but she was amazing and as I recall, she was the only person there that day working So again, thank you and I’m sorry. I cannot remember her name you made my experience so pleasant I would do it again with further purchases

I had a great experience at Ashley Furniture with Ebo and the general manager, Elias. I needed a modular piece to fit a unique space, and they were both patient, helpful, and understanding throughout the process. They even price-matched another store, which I really appreciated. In the end, we found furniture that worked perfectly and made the whole family happy. I’m so excited about my new living room and highly recommend their team!

Lisa was very nice, helping us find exactly what we wanted.

Cassandra was my sales associate on January 24, 2025. I entered and she politely asked what I ask what I was there for. After I told her she immediately guided me to the recliners and was patient and very helpful while lounging in several chairs and going back and forth. It was a very pleasant interaction and I would definitely shop Ashley Furniture for any future furniture I am looking for. Thank you Cassandra for all your help. You are very good at what you do.

Luz Amador was very helpful and professional.

Bill was an amazing help! We shopped around for a mattress for weeks and Bill, by far, provided us with helpful information, patience, and was so helpful. His friendly demeanor and knowledge made us confident and excited for our purchase.

Michael (Jackson) who.helped me was very nice and very professional. He went abo e and beyond to make my selection easy and ensure the delivery was smooth.

(Translated by Google) Bad service, I don't recommend it, they are liars and thieves... I bought some supposedly leather sofas and with the insurance that according to me covered everything and now it turns out that the insurance doesn't cover anything and it doesn't cover leather sofas... and the one who told me He sold them and he said yes and his name is Francisco...don't go to that place, they are liars and thieves...just to sell they rub themselves in the face of the outside!!!!! (Original) Mal servicio no lo recomiendo son mentirosos y rateros....yo compre unos sofas de supuesta piel y con la aseguranza q segun cobria todo y ahora resulta q no cubre nada la aseguranza y no cubre sofas de piel...y el q me los vendio dijo que si y se llama francisco...no vayan a ese lugar son unos mentirosos y rateros..solo por vender se friegan ala fente de afuera!!!!!!!

Bill took great care of my mom. Nice store

Walked in to look around at the store when I was met by Michael the sales rep. Michael informed us of the current promotions and allow us to look around without been pressure. Late on he was nice enough to introduce the store manager who also endup helping with the purchase once we have make our selection. Highly recommend these team.

Lucy was awesome! Very helpful, excellent customer service. Highly recommend!

Michael helped my parents with selecting the right couches as soon as they entered the store. He made the process fast and easy. Highly recommend.

Acima credit by Ashley: Avoid at all cost, overall cost doubles with interest. The website and app don’t work so you can never check your statements. It’s been nothing but issues with my deliveries, with the coordination, processing/processing system, and customer communication from Ashley with corporate at the helm of poor leadership / management. Additionally, the last delivery team on Mar 7th did not set up the bed correctly. I had to take it apart, move the frame which wasn’t seated properly, and put it back together or else the bed could not rise on the front or back because it was hitting the frame. The other two delivery times were great but the last one didn’t even call me back for help and told customer service there was no issue although I have screenshots of the text and call log. Also, I keep getting calls about my first delivery, a month prior, telling me I never received it when I did, bad inventory management. I submitted to complaints but the rep said the delivery people were never told I and an issue, wrong, and the Victorville store doesn’t answer calls now. Customer service, who doesn’t physically work at Colton, says call the store and they can only email the processing center. The processing center in Colton says call the store you purchased your product from or customer service. The store says they must email the processing center. Everyone is saying it’s someone else’s responsibility. The roles are not clearly defined and/or nobody wants to own the process fully. Another review will be made for the corporate office in Colton. There really should be a final survey of how the entire process went after the delivery because the only outstanding people were the delivery guys and my sales rep, that’s it. 2025/01/11 original Original review deleted

Great experience. Bill was able to provide great service! Thank you for providing fantastic service. I’m sure I’ll be back for more.

Very nice and knowledgeable sales people.

She was very helpful and helped us check out real quick

Curtious service. Kind, helpful and friendly without being suffocating or pushy. We haven’t received our furniture yet so I can’t speak to the quality and/or comfort yet.

Cassandra was amazing in helping us choose the best mattress for us. Knowledge, very kind and patient.

Unbelievable service. Manager an sales man were Top Notch

Bill was amazing, super nice and helpful. Went out of his way to remember names and situations and made it seem more personable.

Cassandra was very friendly and knowledgeable. She was very helpful with my search of a new mattress and making sure that I walked away a happy customer.

Great deal! Nice furniture!

Very nice shopped there before but we just got this ordered this new set can’t wait to get it and check it out thank you

Definitely a great experience visiting the Victorville location. Luz did a great job during our visit and was very patient with us. Thank you so much

BUYER BEWARE OF PRODUCT DEFECT AND SHAME WARRANTY! I purchased a couch from Ashley in March ‘24. The couch is literally ripping at the seams. I have called the warranty number and Ashley store multiple times and keep getting bounced between the two. I spoke with Regard Warranty Supervisor and he said it’s not their problem as the couch is still within the 1 year warranty. I then proceed to call Victorville Ashley and they haven’t been very much help either, they say it is a Regard Warranty problem. No one wants to take responsibility for a defected product. I was sold a warranty I can’t use, and a product that is falling apart by a store that just cares about the sale, and not the customer. And I was given the 800 number to call headquarters, and even their customer service said they can’t help. And no one at this store ever answers the phone. I’ve been calling for 2 days now.

Came in for what I had in mind and Nisha helped me execute that plan flawlessly very professionally

Jasmin, was awesome. She help us pick out multiple items for our home. I would highly recommend.

We recieved Excellent service and great prices from a young lady named kaylee.. she is very friendly and she knows her stuff! We bought a few pieces of furniture I can't wait till they're delivered! I will definitely be back to acquire more furniture as they have a great selection and variety of quality furniture!

Luz Amador is a great sales rep. Really appreciate her helping us find our couch.

Cassandra is the best .. we will be returning to transform my fiancés bachelor pad to a home

Very fast and professional service.

Well served.

Originally had a five star review. in-store experience was good. However, I ordered furniture to be delivered to my house. I confirmed the delivery date with Ashley Home Furniture multiple times. When delivery date came, no one arrived. Customer service claimed that I had never confirmed delivery date, despite email confirmations to the contrary. Customer service then asked that I pick up the furniture from the warehouse. When I said that wasn't possible, they said they would call back about rescheduling the delivery date, I have not been called back yet.

Ebo was amazing and helped us find exactly what we were looking for and the quality of the furniture is amazing.

Adrianna was excellent and patient. We bought some lamps that were discounted and there was another male sales man who was very rude to us. The supervisor and adrianna did make things better. we have purchased over $17,000 of furniture at ashley's and that sales man almost lost us as customers. but as mentioned Adrainna and supervisor made it good again. thanks

My experience with Ashley Furniture was exceptional. My representative Osman was so patient with my back and forth indecisiveness lol… The only down part was the expected delivery was 2 weeks. But Ashley’s Furniture never disappoints.

Cassandra was incredibly helpful and the store manager took it over the top and made our experience seamless would highly recommend talking to them to get you deal done.

Carlos and Luis from Acima were great help very helpful and quick customer service 😊

Bought 2 sectionals with Lucy for living room and one for our movie theatre room. She was very patient and easy to work with! Look forward to buying more from her in the future!

Lucy was Fabulous

We found what We were looking for....Nisha was outstanding and very attentive to our needs. She was a very good listener to the details. Thank you so much, Nisha.

My daughter and I went to Ashley's to look for a set of couches for living room and the sales representative Kaylee was very helpful, answered all questions and gave us a great price, thank you Kaylee.!! Rudy Morales

Nisha was great and associates Rosario and Miguel who handled financing were great as well. We love Ashley!

Cassandra was very helpful and nice. She helped is pick out exactly what we wanted without being pushy about it.

Great experience with Luis at Acima! Left with a great deal !!

Cassandra was extremely helpful and kind. She was able to work magic and get us with the set of couches that we liked.

Cassandra was absolutely phenomenal! Her amazing personality and exceptional customer service made the entire experience unforgettable. She went above and beyond to help, and her enthusiasm truly made my day!

So helpful and patient. Cassandra was so amazing drawing out plans and not rushing us. Thank you

(Translated by Google) If I could I would put -5, buy a bed and on the seller's recommendation buy an Ashley brand mattress THE WORST!! After 2 months, a hole was made, they are supposed to give a guarantee but it does not qualify until it has more than two inches of sunken, the frame is crooked, the boards were in poor condition and when installing it, SERVICE PAID ADDITIONALLY $250, they should have realized the defect and that's how they put it, I paid $3500 for sleeping badly, waking up with back pain and they don't honor the guarantee, if anyone knows where I can report I would appreciate the information. (Original) Si pudiera pondría -5, compre una cama y por recomendación del vendedor compre un colchón marca Ashley LO PEOR!! a los 2 meses se le hizo hoyo, se supone dan garantía pero no califica hasta que tenga más de dos pulgadas de hundido, el frame esta chueco las tablas estaban en mala condición y al instalarlo SERVICIO QUE PAGUE ADICIONAL $250, debieron darse cuenta del defecto y así lo pusieron, pague $3500 por dormir mal, amanecer con dolor de espalda y no hacen honor a la garantía, si alguien sabe donde puedo reportar agradecería la información.

I received great business & all the works there are very nice & amazing

I had an amazing experience at Ashley Furniture Store, thanks to Cassandra! From the moment I walked in, she greeted me with a warm smile and was incredibly attentive to my needs. Her knowledge about the furniture was impressive, and she helped me find the perfect pieces for my living room. She took the time to understand my style preferences and budget, making the whole process seamless and enjoyable. Cassandra’s professionalism and friendly demeanor made all the difference in my shopping experience. I highly recommend seeking her out for anyone visiting the store!

If you’re looking for fast and quick service Lucy is the one you’re looking for. 10/10 recommend

Thank you and kudos to the very best ever !!!! LISA!!! Informed, patient, and professional !!! THANK YOU SO MUCH LISA !!!

Delivery, oh my God, so poor and unprofessional. Damaged merchandise.

Excellent service fro Lisa and Luis Quintero

Excellent customer service. Quick answers on fabric, delivery and price points. Great location overall. Fast service

The salesperson was kind and friendly. When I inquired about placing the recliner in my truck, I was informed that the chair would be "delivered". When closing the transaction, there was a surprise "delivery charge". When I questioned the "delivery charge", I was informed the charge was the "minimum". I personally believe, this was a bit deceptive. A "delivery charge" was not disclosed, I had to FIND it on my receipt. Not only did I have to find, what I consider, a tack on charge, but it and the extended warranty were BOTH TAXED???? The "delivery charge" and the taxing for delivery is the only reason this is NOT a five-star review.

(Translated by Google) Very good service (Original) Muy buen servicio

SHE WAS AWEOME

Went in to Ashley's Furniture to purchase a dining server. The one we wanted wasn't in store, the sales girl and the manager were both awesome. They gave us a great deal with the furniture protection plan and delivery. Great customer service and a wonderful experience.

Our salesman, Bill Allen, did a fantastic job today answering the millions of questions we had while purchasing our furniture. And now that Ashley handles their own warranty issues, they are the whole package. Excellent service and a great product; why would you go anywhere else? Thanks Bill! Stephen and Patricia Zoet

Luz, was very friendly and a lot of help in finding what we were looking for. Wood recommend store and Luz.

Edited 11/26: In-store experience was great. Carlos was awesome. But today on delivery day (5 days after it should have come), my sofas are not here because they can't figure out how to send drivers with appropriate identification to a military installation even though the purchase order has MILITARY DELIVERY on line 1. Absolutely the worst post-purchase customer service ever, and I can't even get anyone physically standing in the store on the phone. Attached is a photo of the living room set I'll be hosting Thanksgiving with! Thanks, Ashley! Carlos was awesome! I went in looking for a new loving room sofa set and got exactly what I wanted. Carlos was very professional, provided fast but excellent service, and made this the smoothest buying experience I've had at a furniture store. I'll definitely be be back to see him for my next furniture purchase.

Great experience with Adrianna at Ashley! Highly recommend

Very friendly customer service no pressure.

Thanks Nisha for the good service and attentiveness!

Very nice experience.

Luz was very helpful and friendly

Very nice service from the store staff, and very good quality items

I had an excellent experience at Victorville Ashley Furniture! Clarissa was friendly and knowledgeable, helping us find the perfect furniture for our home. The selection is fantastic, with high-quality pieces at various price points. Delivery was prompt and professional; I highly recommend them to anyone looking for beautiful, well-made furniture and great customer service! - Sandra Perez

Osman was awesome!! He gave us our space while we looked around for what we liked but he was ready to answer any questions we had as well. We appreciated his friendly help with our purchase.

I had an amazing experience at Ashley , thanks to their fantastic sales associate, Osman aka Ozzie. From the moment I walked in, he was incredibly welcoming, knowledgeable, and patient. Ozzie took the time to understand exactly what I was looking for, offering insightful suggestions without any pressure. The entire process was smooth, from helping me select the right furniture to walking me through finances options. Special thanks to Elias the manger as well for accommodating our needs. I left the store feeling confident and excited about our purchase. It’s rare to come across such excellent customer service, and I’ll definitely be returning for future needs. Highly recommend asking for Ozzie and Elias when you visit!

Pleasant experience, no hassle, helpful people , gives you space to think and decide

Cassandra from Ashley's was very helpful, informative, and assisted us with buying our new bedroom set.

The sales was very good

Very helpful

Michael was great made everything easy and we will certainly return to see Michael but we need something else

Lisa, at Ashley Furniture in Victorville, went above and beyond to help me purchase a dining set for my daughter. I reside in Washington state and my daughter is in California. She made sure that we found a resolution to getting this table ordered and delivered!

Stop texting. STOP

Cassandra was awesome! My wife and I had a blast designing our whole living room Cassandra has wonderful designer's eye. Will be asking for her advice on our next project. Thank you Cassandra!

Horrible service. I haven’t even received my complete bed set and it’s been 3 months. They didn’t let me know it was back ordered when I ordered it. They don’t take out the old mattress or old bed set.

Amazing experience with Lisa she was awesome. Great saleswoman she was on top of her stuff. Gave amazing customer service go check her out she was top tier

Awesome customer service! My Cali mattress collapsed on one after 2 years and I was very satisfied with service on getting a replacement mattress, had a new mattress within a couple days

Excellent service.

Kassandra was amazing. She was absolutely incredible with helping us with our desires to purchase exactly what we needed & wanted & did it quickly! 10/10 recommend!

Sales lady was knowledgeable, and not pushy.

Amazing customer service. Will be back to purchase from Cassandra for all my furniture needs!

I was very disappointed with my experience with Ashley. I was sold a sofa set that was on back order. The day I was told it would be delivered was changed 2 times. When I called to cancel they told me no it’s on the delivery truck for tomorrow. I waited around all day for the delivery. I called the corporate office to finally be told that my sofa was on back order and no one knew exactly when my sofa would be delivered. I cancelled the sofa and Ashley never refunded my money. I had to dispute the charge with my credit card company. I’ll never purchase anything from Ashley again

It was perfect. Salesman was very helpful and we love our new furniture.

Good selection of mattresses and bedroom furniture. We found a great deal on our bedroom set thanks to our sales associate Cassandra. She was knowledgeable and professional from the moment we walked into the showroom all the way through delivery.

Bush’s was a great help she spent her time with me and made sure that I got exactly what I was looking for I highly recommend getting your service from nisha

It was wonderful. The two delivery men did an excellent job.

Fast and quick service from Michael Jackson and Luis. 15 minutes process and got a bed set and dining table. Highly recommended them if you need some help.

It was a very good shopping experience. We found exactly what we wanted as soon as we walked in the store - a chair. The sales people did not hassle us when we said we were just looking the first time we went in. When we were ready to buy the sales person was very nice. We would definitely fo back

We love 💕 our new sectional if it’s perfect with our decor

I went in to see a bed and frame. The associate told me I can work on a pre-approval for credit. So I did. Little did i know that they accepted the offer under my name. Now I have two credit cards with ashleys. One of them having a 35% interest rate with monthly service fees. After they saw the credit availability they were worse then car salesmen trying to sell me a new 2025 car. They just didn't want to let me go without purchasing a bed that at the time I did not even know the correct dimensions for my room. Now i have to fight with these credit card companies and the credit bureau to get these credit cards off my credit report and not affect my credit badly. Never will I go in to take a "look" at furniture there. They will try and take your money just to make they're sales quota. The manager as well was not understanding that i was just not there to make a purchase but only to see and check what I qualified for. If they were more understanding and didnt try to force anything I probably would have gone back to buy the bed from them. On the other hand mattress firm was another store I visited and they actually gave me the time of day to explain everything to me and dint try to force anything that I wasn't ready for out of me. Don't go to this ashleys! Edit: i worked with the sales person Cassandra. The manager on shift is forgot his name, but he also was trying to force anything purchase on us.

I love my furniture I got from Ashley, my bedroom set, dining room table and barstools are beautiful ! My home looks like a model home! Their customer service is great as well!

The store has a great selection the sales team could use a little retraining on assisting everyone that comes in the store and not just the ones they feel like helping. I never walk into an Ashley store to browse, if I'm there, I'm there to make a purchase. Once I had to ask two sales associates to move as they had a conversation between themselves so I could check out the furniture they were blocking. At some point an associate noticed no one helping me as he finished up with a customer and took care of me. This seems to be an ongoing thing at this location. I'm pretty sure it isn't this way for everyone but, this is my experience when I go.

Luz was very nice and helpful and overall she helped me find what I needed

Lucy was very helpful. She helped us find what we were looking for. Great customer service.

Luz helped us buy our table for a good price, we love it!

Cassandra was a great sales person! very informative and nice. professional and friendly! 10/10 likely to return.

I got a beautiful couch for a great price. Luz was a great help!

Today, Monday, I came to the Ashley furniture store and they greeted me with a smile at the entrance. Dominic showed me what I was looking for and when it was time to make the payment, Marcelino showed me everything in great detail and helped me in the best way possible. Luis was also very kind and gave me information that was very important to me. My daughter and I left the store very happy. I have been a customer since 2013 and I hope to be one for many more years. Thank you.

Reece was my sales associate and he was very wonderful and attentive. Very kind and well spoken. He answered all my questions and made sure I was happy with my purchase!

Excellent care and special attention while I shopped.

Kaylee has been so helpful and the General Manger were Excellent experience. This was our first visit we will be back Thank very much.

Absolutely the worst customer service went and paid for two tables in full was sold on the fact that this was a company owned business that they care about their customers table gets delivered. It’s damaged. We tell the driver that it’s damaged. He refuses to take the table says he’s gonna take pictures and report. It never reported it to the Victorville office. We called to speak with anyone in the Victorville office to try to get this resolved and we are told that we have to take pictures and file claim. We take the pictures we send the email four days have now passed still no response. Tried calling the Victorville office and you get sent to a company located offshore who all they say is I’m sorry to hear that and do nothing. You called the corporate office located in Wisconsin and they transfer you back to the offshore company so you have no way of actually speaking with anybody And no one will replace my broken table. Let alone pay any attention to anything so this is one of the worst customer service companies that I’ve had to deal with so I recommend if anyone wants to buy any type of furniture do not go to Ashley‘s because you’re either going to get the wrong item and or a broken item And then you’re stuck with it

Thanks to Jasmine, she was able to help me pick out the right bedroom set that fits me best!!

Lucy and Luis were Very kind and friendly.Extremely helpful !

Sales young Lady Adriana greeted us at walk in and showed us all we were looking for and was very patient. Luis was a great help also in helping me with the acima application and was very pleasant. Thank you both very much see you soon for my next purchase!

Bill was amazing!!!! Very patient and kind!!!

First time here and the experience was great. Lucy was amazing and very patient with showing me different styles and was really friendly. I recommend this place 10/10

Awesome service. Lisa was super helpful, loved her energy!

My wife & I went into the Victorville store to look at bedroom furniture .we were greeted by Bill Allen. He told us that Ashley had a 30 percent off labor day sale, and Asley had extended it . He then handed us a paper witch we didn't look at. Bill just told us it was another 15 percent off. We found a bedroom set, so we go to pay for it. The manager wrote it up. Bill tells him to take off 15 percent. We trusted them and signed it. I asked Bill about the 30 percent off. He told us 30 percent off the online price. The 30 percent off was a lie. We got home and I looked at the paperwork and we were sick to find out that they charged us $550.00 for a 5 year. Warranty. We called the store witch goes to a call center overseas. We were told we signed the paper and they won't do anything about it. I told them we don't want the furniture and to come and pick it up. Was told it was already delivered and won't take it back. I have filled complaints with the department of consumer affairs, please stay away from this store at all cost. These people are dishonest and deceiving. Worst nightmare ever. BEWARE. GO ELSEWHERE!!!

I’ve been a customer of Ashley Furniture for 13 years, and every experience has been outstanding! This latest furniture purchase was no different. From the moment I walked in, Bill provided top-notch customer service and made the whole process smooth and enjoyable. Bill has been there for 10 years and is incredibly knowledgeable about his products and helped me find exactly what I was looking for without any pressure. His manager, David, also helped us with all of our requests, including moving furniture around and powering up items. The quality of their furniture is consistently excellent, and they always go above and beyond to ensure I'm happy with my purchase. After 13 years, I can confidently say they’ve earned my loyalty. I highly recommend Bill and David to anyone looking for great furniture and exceptional service. Thanks again, Bill and David, for making my shopping experience so positive!

Horrible customer service we bought a recliner sofa and for one room and a recliner couch loveseat and a single recliner all electric and we bought a battery pack 2 months ago. They still have not sent the battery pack which is 200.00 dollars. When we call the store no one answers or they put you on hold and disconnect you after 5 minutes the store manager will not return calls. If you want quality furniture and great service this isn’t the place to go

I had a great experience here using my store credit. Bill was very patient yet persistent with checking in on me. He was wonderful and very nice. I wanted to ensure that I found what I liked within my budget and David made it happen!

Enjoyed my time at the store

Michael and Luis 👌

Bill is the BEST salesman at Ashley's in Victorville. We always ensure we saw shopping only when Bill is in so he can help us. We highly recommend giving him a try!

We went into ashley today 08/17/24 and purchased a couch and love seat. Jalisa was amazing. She made our experience at ashley amazing. I also want to thank Martin for all of his help as well. These two were absolutely amazing.

Spent about 4k on furniture here only to have the mattress that was delivered be different than the one we tried in the store. My furniture has been sitting unused now for a month because this stupid store keeps giving us the run around. I just want the mattress replaced with the firmer one in the store. So far this has been a nightmare and for anyone thinking about coming here believe this other reviewers that this stores customer service is trash. They also had to come out and repair the so called brand new furniture that they delivered since it was defective. I still need to furnish a few other rooms but I think I'm better off going somewhere else and not having this headache and waste of money

We spent over $3,000 on a couch just for it to start piling two months after purchasing. I brushed it off thinking oh it’s not too bad.. Now it’s been 5 months and it’s so bad. For how much we spent the quality is not good and there’s no way this couch will hold up for long.

Luis and carlos had very good customer service were very friendly helped me with what i needed

Great experience in the Victorville store. Bill and Elias took care of all of our needs. Buying furniture for three rooms made very easy. No pressure just courteous service.

Came here not expecting to find anything but Jasmine was super helpful and so nice! Found exactly what we were looking for and it was cheaper than anywhere else we looked.

Bill was amazingly helpful and kind! He measured different pieces and made sure we were completely happy!

This Ashley's has amazing customer service. Lucy was very helpful and very sweet. I will definitely come back!!

Friendly,accommodating,professional. They got a sale from Us easily that day,took minutes to get the transaction done.

Great customer service. It was quick, easy, and the staff was very helpful throughout the entire process. It took me about a week to find, and decide, what I wanted, but they were extremely patient with all my decision changes (it was hard to make up my mind with so many choices...lol).

Lucy was very helpful very kind will be visiting again.

M. Jackson was very helpful and courteous .

Kae-lee was our sales person. She was very helpful and informative. She helped us make the right choice of couches that will be the right fit for our family. We are very happy.

The best spot for all your furniture need and best prices

Great store. Kalee and Elisa were incredibly helpful in locating a furntiture item that had been discontinued. I came all the way from Costa Mesa, and I'm glad I did!!

So unprofessional. 😔

Very elegant furniture

Kay-Lee was awesome. Sheassisted us in purchasing furniture. Always smiling and she made us feel so special. We will come back for our future needs.

Bill new his stuff and was a great help

So glad we chose Ashelys for our new living room furniture! Marty was so helpful and kind. Can't wait to see it all put together. Thanks Marty!

We spent $60,000 on this location. The furniture is very low quality and definitely overpriced. They gave us a warranty on everything, including our mattress. When we recently tried claiming the warranty due to the mattress being faulty (even the manager admitted they don't sell the mattress anymore because of its faulty design), they gave us the runaround. They kept sending us back and forth between the mattress distributor, Sally’s, and themselves, with each blaming the other for the warranty and expenses. None of them wanted to take responsibility. Our mattress is very sunken and deformed at the edges. It's still under warranty, yet they claim it's in good condition and refuse to accept it. Mind you the mattress was around $4,778. The borders are deformed out of shape. The bed also sinks in and they claim all these nonsense about stains, even though we have a stain protector on our bed. They said this in order to avoid the warranty. If you want to buy furniture for looks, you might consider these guys just consider the overpriced cheap materials and poor customer service, I will never come back to this location. They have poor, horrible service. The managers are definitely at fault; they only point fingers and refuse to take responsibility, even though they admitted the mattress itself is faulty. Even the guy who came to inspect the mattress admitted that it was faulty and defective and should qualify for a reimbursement or a replacement. I do not understand why these people are being so cheap when gave their business so much money, but it’s definitely my experience, and I hope none of you go through it. It’s not worth it. Poor quality materials and their customer service is terrible once you buy furniture they you’re no longer valued. I uploaded pictures the bed name and the deformity the wood on one of the pictures shows how poor the material is. When we first bought the furniture we had to call their touch up guy to come come multiple times because of the poor quality on the material.

My delivery experience was truly wonderful thanks to stellar customer service — Marena was my delivery lead and kept me updated throughout the whole process. When the sofa I ordered was damaged at the warehouse, she worked with me to come up with a solution and had a new sofa delivered to me within 2 hours, which is kind of unheard of on a Friday in LA. The delivery team was so friendly and worked hard to maneuver a large sleeper sofa up to the third floor. It was not easy but they made it work and had a great attitude the whole time. I will definitely order from Ashley again — they do not use third party delivery and it makes all the difference!

I have bought furniture from Ashley for the past 15 years, I purchased the furniture protection plan the first time and never had to use it, well I bought a dining set about 2-3 years ago and purchased the furniture protection plan again, I called to make a claim and it was denied, I understand that furniture will have normal wear due to use, but we accidentally dropped hot water on our table and the person I spoke with said that they don’t cover the damage because of the wear and tear on my furniture although I asked to just fix the accident damage, don’t waste your time and pay for the protection plan they don’t honor it. Will not buy furniture from here again.

Great service and amazing selection. Saleswoman greeted us and then left us alone. Didn’t hover or linger in the shadows. When we had a question we knew where to find her. Very knowledgeable about what items were in stock and what could be delivered within a few days. Honored the military discount which basically paid for the protection plan.

We had the BEST Customer Service from Luz Amador. Thank you again 😉

Bill was amazing I stopped by Ashley’s and he took his time and explained in detail all that I needed to know with a lot of distractions going on inside the store. I purchased a love seat and a full sized chair. Job well done Bill…..all sales associates should be that welcoming and helpful!

Lisa was so helpful and kind! We didn’t buy that day but came back two days later and she remembered us, very polite and humorous.

THE STORE REVIEWS ARE FAKE >>> THIS IS REAL I tried for over a month to get anyone to help me look up a part to order. Once I spoke to the manager Miguel.. he told me he couldn't order it. Then after almost another month I got him on the phone and he told me he ordered it and it was in the mail...Another month and still no call. LIARS!!! YOU ARE BETTER OFF BUYING FURNITURE IN TIAJUANA !!!!

Julius the salesman was amazing!

Very rude customer service. Found product I was looking for but customer service very rude to family and myself.

We had a very pleasant experience. Cassandra was very knowledgeable and very tentative. She helped us with making a good choice. We did not feel pressured and want to thank Cassandra for helping us. Had a great experience.

Had a great experience at this store. Loved it there Cassandra helped me and it was just an overall great experience. The problem came when I got my furniture and had to deal with the customer representatives because one of my items were damaged. That was and still is a huge headache dealing with all the attitudes from them.

The sales person was very nice and helpful

The sales girl was awesome could not ask for better representative.

Cassandra was the best She was very kind, helpful and patient..

Lisa at Ashley's Furniture is very professional very nice courteous. Had to use the restroom very clean very nice. Best public restroom I ever been in. All the employees in Ashley were professional.

Carlos was amazing to work with. He went above and beyond to help me. No was not in his vocabulary!

Thank you Osmon for your service and making it enjoyable 😉

Reece y Connie did an amazing job, great service

We found a beautiful farmhouse table that was perfect for our dining area and was very reasonably priced. Osman, our sales rep, was super friendly and helpful.

Service was great. The delivery drivers did an excellent job.

Michael (MJ) was extremely professional and honest. He knew what we wanted and made sure we knew all of our otions before making an educated purchase. We never felt pressured into buying anything we didn’t need. He made us aware of all promotions and made sure we got the most bang for our buck. If you are in need of anything visit Michael at the Victorville location. I have been going to him for years. I live in upland now and see make the drive to see him.

Buy all my furniture there good quality

Bill was so helpful, and awesome! 👏🏻 he helped us find the perfect sectional set, good deal, overall great customer service! Thank you bill! We are so excited for our new furniture:)

Jazmine was so awesome in helping me find the perfect couches & accent furniture. She made the process super simple & I was in & out within 1/2 an hour!! Delivery was sooner than I expected too!! Super happy with the overall customer service I received today!!

Sale staff not to aggressive that's a good thing, everything went smooth just waiting for delivery yeah.

amazing service super helpful

Osman Pavón was knowledgeable, respectful, professional, and helpful in providing the customer service we needed.

Better prices & Osmond (ozzy) super helpful in financing.

Our salesperson Marco was amazing. He made my daughter and me feel so comfortable and welcome that we decided to buy all her needs for her first place at the Victorville store. However the manager (I believe was David ) made us very aware he was the store manager when Marco had to get him due to a problem with 2 missing barstools for the 4 seat table set we chose from the sales floor. David offered a couple of replacement barstools of a different type on the dinning set. The deal came with 4 seats, but apparently they only had 2 of the 4 seats listed on the deal. So we said that would be fine, we would take the other type of barstools in place of the ones no longer available, as long as we still got the deal for the 4 seats. He then came back and said he only had 3 seats, but for the trouble if we wanted to take the floor model table and 2 barstools “as is” at a discount of 40% off home that day and he would have the other 2 seats (completing the 4 seats advertised on the table set) sent with the delivery of all the other living room tables and sofa pieces. We said yes to the deal. He never made eye contact, spoke only to our sales person. Once we paid for what he set up, a discrepancy from the offer was noticed by us where there was a charge for the 2 barstools as well as realizing they never charged us for the coffee table and end tables. The manager David apparently left the store. When they called him, he basically told the other manager that he didn’t say that was the offer and he could only give us 10% off of the 2 barstools.The 40% off of the table was still honored and not in question.Long story short David shouldn’t offer something he wasn’t going to honor, shouldn’t then make it look like the customer lied to cover up his shady actions, or put the employees in a situation where they have to clean up his mess and probably are now being blamed like myself and my daughter were for his offer and decision. In the end another manager Elias and Marco were able after calling David again to help us and keep the sale (which I was willing to walk away from) my daughter really wanted the furniture and liked the salesman Marco. These two employees of yours saved the sale and had it not been for their customer service I would’ve left. It’s not so much the deal. Either someone offers you a deal or they don’t and customers buy product it they don’t. The problem was the being lied to and that what should have been a fun fulfilling experience, where our hard earned money was being spent turned into a upsetting experience.

Large inventory and friendly sales people.

The associate was professional and efficient on handling my order and was knowledgeable on the products he was selling.

Manny was very helpful, made us a great deal.

Just left Ashley Furniture Store in victorville. Marty Brewer was by far best sales representative I could ask for. I was on the fence with my purchase until he reassure me that not only was I buying from the #1 furniture store in the country but also getting the best price available. Super knowledgeable, honest and helpful. A++

We went to Ashley’s just to look around for a new bed, not really thinking we were getting anything! But there was an amazing Sale rep Jasmine who sold us!! She took her time, explained everything, allowed us time to lay on the beds & be indecisive with our choices! She was patient with us & even threw in a few free items! My boyfriend & I had a wonderful experience! Ask for Jasmine when you go, she was awesome! I’m definitely going back again! 10/10 recommended!

Bill was absolutely fantastic, we were going to another store but stopped at Ashley's because it was on our way. We were able to buy exactly what we wanted in the price range we had. Wonderful service and beautiful furniture 😍❤️

Cassandra helped us make good decisions on our new couches. She did a great job!

We only came into the store to look 👀 and ended up buying a living room set😍🥰 Jasmine assisted us and was very patient and professional! Can’t wait to get our furniture delivered 😊 thank you Jasmine 🤗

Great service as always … Julius was amazing at helping us figuring out financing and stood there till the approval went through.. Great service and amazing staff and prices ..

Salesman listened and found us a perfect solution.

Elias Adros, cool guy and very helpful. Got a good deal with him. Passionate about working with you. Helped build a custom sectional for me. Thank you!

Very helpful sales staff who took their time to listen to my needs.

Cassandra Glenn was very helpful and got us exactly what we were looking for at a great price.

Kae Lee was Amazing!! She was polite, professional and worked with us so seamlessly!! She went above and beyond to help us create our vision for our new home!! We could not be happier with the time and effort she put in!!

Kaelee was amazing! She made a special point to help us design the furniture and decor for all the rooms of our new home! She was very patient and accommodating to all our requests and we couldn’t be happier!

THE ASSISTANT THAT HELP ME LIED TO ME TO MAKE A SALE HE INFORMED ME I HAD 5 days to return mattress if my husband wasn’t satisfied then the manager lies to me says he will make a claim which he never did at the end of it all I’m stuck with a 2000$ mistake on behalf of the associate that misinformed me do not shop here there unprofessional people

Great customer service and friendly service

Marty was a great help.

My salesman, Elias was a great help. He Made My shopping experience very smooth. Nice guy that goes a long way thanks again Elias.

Our sales representative Manny from Ashley‘s Furniture was very patient and helpful with us in picking out our furniture. He is very knowledgeable of the furniture and store he is representing. Including outstanding customer service!!

It was a social experience. Lots going on, people talking and obviously furniture shopping. Mark Picado amd Osman were cool. I would work on the closing experience and make it more seamless. Overall, I will be shopping here again as it supports local businesses and the selections are pretty legit.

Excellent Jasmine Vernardino was aboustly wonderful didn’t pressure me very patient professional and sweet help me find what I was looking for will come back for a second furniture set so go see Jasmine Vernardino at Ashley furniture in Victorville

Helpful and friendly.

Wonderful doing business with ashley.kaylee was very knowledgeable about all aspects of your business.i will shop here again..c.r. crites

My husband and I were helped by Jasmine during our visit at Ashley's furniture while shopping for a mattress. Jasmine was very helpful, answering all our questions, she had such great knowledge in the subjects of providing feedback on every single mattress we looked at, she had a wonderful personality, and very articulate. We purchased our Tempur Pedic same day and we are very happy with the customer service provided by Jasmine. Will recommend to friends/ family .

Very helpful and patient young lady I love her energy thanks Jasmine!!

Very nice experience we were greeted at the door we had great service thur out our time while we were searching for the right furniture

Thank you to Jasmine and Anthony for the great customer service very kind and knowledgeable.

Jasmine and Anthony were very nice and helpful and not pushy:)

Jasmine helped us at the Victorville location and very pleased listened to our concerns and very helpy

Everyone was very helpful!

Francisco our sells rep. Was extremely professional and understood exactly what we needed.

Jasmine B showed me all kinds of recliners. She found the perfect one for my husband, I appreciate everything she did. Great experience!

I had an exceptional shopping experience here with jasmine. She was very helpful.

Good deal on a couch

The customer service is great. Thank you Manny.

The representative Jasmine was very nice and knowledgeable. The store is very well maintained.

Friendly didn't have what i was looking for

Bill took care us and helped us get everything we wanted. He went above and beyond.

Absolutely great experience. Knowledge and very helpful in helping us find exactly what we needed. Marty was pleasant and very helpful!

Ashley's is a bad company, this particular location has great customer service but unfortunately corporate drops the ball every time. Do not let your delivery guy leave before THOUROGHLY checking it first. We got a couch that was delivered very quickly, not even time to slow down. We later (4hrs later literally) we noticed one of the armrests was lacking a bit of fluff and a nail sticking out of the fabric. We called and corporate refused to repair or send a new one or give us a refund. So 1.5 years later here we are, thecouch is impossible to clean, the fabric covering the cushion is so thin breathing on it will put a hole in it. The pillows sold with it are just awful and the entertainment center we purchased with it is an energy hog and will flip your breaker. It's sad that the producers are such poor design and not built to last long

I was assisted by Marty. From the start, he was attentive and extremely helpful with finding exactly what I needed. I did not buy the same day I went into the store, so I went in a few days later. When Fransisco helped me. He was just as helpful as Marty. Everyone that I encountered were amazing.

Marty did an awesome job finding me the best deal! Thanks Marty!

Delivery is a joke! They sent me 2 different emails and a text message confirming my delivery date and time and even gave me tracking on my driver. Then called me the day of delivery and said my item was back ordered and couldn’t be delivered for another week. What a waste of my time! I won’t be ordering from Ashley again!

Lisa was helpful and I found the furniture I was looking for.

Marty helped us out and is very helpful.

(Translated by Google) I contacted by phone in Victorville, CA, I asked in Spanish, very friendly staff, Francisco Nuñes received my call, he did not help by giving ideas about what we wanted, we went for a bed, we ended up buying a bed, drawers, mattress, dining room, armchairs, coffee table and a TV cabinet, very The employee was attentive and very patient. I congratulated them and the main thing was without any pressure. Att: Diaz Family (Original) Me contacte por telefono en victorville ca pedi en español personal muy amable me recibio mi llamada Francisco Nuñes no ayudo dando ideas a lo que nosotros queriamos ivamos por por una cama terminamos comprando cama cajoneras colchon comedor sillones mesa de centro y un mueble para la tv muy atento el empleado y muy paciente los felicito y lo pricipal sin presion alguna Att: Familia Diaz

The best people ever!! We were greeted with open arms and manager was so helpful!! Osman is the best with helping pick the best couch to our budget, love this place !!

Ibrahim assisted me in the purchase of my sons bed. He was patient, allowed me to walk around and take my time without feeling the sales pressure. He was pleasant and I ended up taking two beds instead of one. Thank you! While I was there he had a rerurn customer. A testament of his great service. I too will be back. Thanks again.

Mark Picado was very helpful with showing us around and providing great information on each furniture we had a question on. Great guy, thanks for helping my family.

I walked into Ashley Furniture looking for my daughter a new bed. Marty met us at the door with great customer service. Showed us a couple of bedroom sets. We found a deal and Marty was tremendous with assisting us. Maria the sales manager gave us some wonderful discounts. I am so elated to have stumble into an amazing purchasing experience. Can’t wait for our next purchase

Mark P. Was super helpful with our purchase. He is not your typical Ashley's salesman. He gives you his honest opinion and we appreciate that.

Marty’s the man

Fransisco N. Was extremely friendly and helpful. I'm so glad we walked in and came out with great furniture at an incredible price. For this and more is why I love Ashley furniture and will forever be a customer.

Bill was kind, courteous and patient and allowed me space to view the pieces and helped me make a great purchase.

Everything went really well Martin was great!

Sorry, for the late responded, was waiting till sectional arrived. Sale person Elias was real excellent, friendly, very professional and didn't try to rush or push us on buying. Elias also said he would stick around for us to come back, when we said we had to run home to get the funds to buy the sectional that Elias was helping us with. Delivery time and date was what was arrange at the time of purchase. I got updates on time when the delivery was going to show up. Both my wife and I was very happy with the delivery of our sectional. Delivery driver and his partner was very professional and respectful when bringing the sectional off the truck and up to the house. If we're going to buy anything else in the future, I'm hoping Elias is our sales associate again. Thanks Elias, delivery drivers and Ashley Furniture of Victorville.

Something for everybody. Very high quality furniture

Furniture inspector guy is a complete liar came to my house to inspect BROKEN furniture that I received and told me that they would change the furniture but I later found out that they wouldn’t be changing anything cause he lied to me and put it as if I were the one who broke it

Jae-Lee my sales rep was so polite and patient. She greeted me when I walked thru the door and didn’t leave my side until she found exactly what I wanted. Love her spirit

Thank you Marty. Very helpful and knowledgeable. Great experience. Made choosing items for my home easy. Love our new items. Home could not be more complete. Everyone Marty is the perfect person to help with your needs.

Lucy was very nice and helpful

Kayley gave us great service! Fast, friendly, and easy!!

Friendly and efficient service! Lisa was a great help!

Their salespeople are extremely nice... and patient. Although I am a tad disappointed in my furniture I feel the stuffing in the recliner courch and rockers are in need of more stuffing where your feet go. I've had my furniture 1 week and it already shows wear down where stuffing is on the foot rest on couches & recliners!

Elias was especially helpful. Answered all of our questions and made the purchase seamless.

Great experience with Marty! Thank you!

Great service 😃

Manny was so helpful and patience. It was such a great experience shopping for our new sofa.

Today, I walked into Ashley's here in Victorville Bill helped me with verything I needed. He was awesome and very helpful and Pleasant. He answered all my questions. Thank you Bill. 😊 Keep being you with many blessings.😊

Sales Personnel was very polite and helpfull without beeing abviously right behind you following you around. Yet when you had questions he was there whithin a few seconds. Greatly appreciated the non prrssure shopping.

They treat the customers very well answers all questions you have for them

Excelente! great help everyone help friendly Francisco was helping us and went extra to give the best deals thank you

I was shopping for a new couch set and Marty went above and beyond to find me a sectional which I really wanted but thought it wouldn’t fit in my family room. Marty got the measuring tape and we were not only able to get what I really wanted but after he worked the numbers I was able to get a coffee table and rug and even went back a week later to purchase a bedroom set. Thanks Marty and Ashley’s furniture store. I will definitely be coming back.

They are so nice & so accommodating! Our entire house is furnished with Ashley Furniture!

Great customer service. Loved all the furniture, can't wait to come back!

Elias was so helpful and professional Very informative, great friendly service. Thank you !

Great customer service. Also sells person Mr. Bill very friendly and professional . Thank you for your great service. Best regards Antonio Cabrera

Me and my wife just spent couple thousand on furniture at this store. We haven't received our furniture yet but we were told things in store that I'm now finding out were wrong. Our daughter in law has been getting the run around with Ashley furniture, she has a warranty for her sofa and they are being jerks! The issue with the 5 stars seems that they haven't had there furniture long enough yet for them to experience Ashley warranty claims ect., I've noticed the 1 stars are often saying the same thing which raises ?s. I can still refuse to accept the furniture. I would suggest to all the 1 stars to file complaints with the state if California, I had a similar issue with a company years ago, others had issues but it was my 5 page letter that shut down 6 of their stores and put people in charge behind bars. I think we need to put management on notice, anyone that enters their store record all employees with your phones and 1 stars you can post them on social media and YouTube ect., if they tell you, you can't record them ect, they are violating your 1st amendment right and they will have a nice law suit! If they wanna play people, you all need to fight back, Management, Beware, if I have a negative experience the state of California will be involved and you will all be accountable, Your faces will be posted on YouTube and other social media sites!!! Management- make things right with the 1 stars, if I need to help them all file against you I will, you better hope I don't have a negative experience like them!!!

Bill our sales man was very knowledgeable with all the products in the store and we think that's very important to understand the product your selling. Anthony, one of the managers was also very helpful as well. All in all it was a great experience

Be careful with delivery people, there was a problem with the server we bought so they adjusted the warped doors and said it would be fine just give the doors time to straighten again. The extended warranty does not cover the warped doors and based on the delivery people we waited and the store won't do anything about it now either.

Francisco helped us out and gave us top shelf service!

Bill & Mark have excellent customer service. They were both very helpful, knowledgeable, and above all patient. Thank you for all your help, guys!!!

Marty was very helpful and did not pressure me at all.

Very nice store, all sales personnel very welcoming. And very helpful. Our sales associate Luz was very accommodating. She showed us about 6 or more pieces until we found what we were looking for. We also were given a small discount which we appreciated and sold us. Would recommend this store to friends.

(Translated by Google) Very kind and attentive (Original) Muy amables y atentos

Got my Dad a Awesome recliner/incliner delivered 2 days after purchase so that makes it the second piece of furniture I bought quality in make & service.

Vartan and Anthony and Marco are the best please go see them for your furniture needs great and friendly guys and very Knowledgeable and helpful

Very friendly and good prices

Working with francisco Was very pleasurable and I like the fact that he had knowledge of the store I told him what I was looking for and even though they didn't have the material that I wanted he was able to show me something different that I liked just as much. If I do business with this store again and he's not available I hope the next person is acknowledgeable and kind as he was.

Our sales rep Marty Brewer, was amazing. He helped us on 2 separate occasions and was absolutely wonderful. He was kind, patient and helped us find the perfect piece for our home. We will be returning for further purchases and asking for this Rep.

Recently went and bought furniture for my new home and Elias was a complete joy to work with! He broke things down for me and was very patient. He helped me to get approved for financing and was very knowledgeable on the Tempurpedic. I enjoyed my visit sending my friends and family his way

The sales experience was smooth and easy-going, and without any sense of urgency/pressure.

Lucy was wonderful! Once again she helped us find the furniture we needed for our den. I strongly recommend Ashley Store, everyone is friendly and they have beautiful furniture!

Supper friendly staff.

I was approached politely and offered help immediately. 30mn later I was signing paperwork for my new bedroom setup. Salesman was very knowledgeable and helpful especially when it came to credit options. I will be back for the rest of my furniture needs.

The delivery driver made myself and my household upset and uncomfortable because the came into our home with a attitude,and I now need a handle for my dresser drawer and I've been waiting more than 2 weeks now.I also have another dresser that has a chip and I didn't really get to enjoy either one of the dressers without having a problem.I called the Ashley Store in Victorville and there were a man that said he will check to see if I can get the handle for the dresser drawer "Expedited" and never called me back,just horrible customer service.I was told that Ashley loves your money and HATE to work,now I'm starting to see this.I will now buy the rest of my furniture from someone who cares for their customers.The head board that they assemble is like kinda loose like it doesn't match my bedding it shouldn't have rocking to it,I'm very displeased with Ashley has served us.

Martin Brewer was VERY helpful! He welcomed us as soon as we walked through the doors. From beginning to end. We purchased a bunk bed for our granddaughter. And Martin also assisted us with other questions we had on a fireplace and dining table that we will be back and looking forward to do more purchases with Martin. Can’t wait to see the face on our granddaughter when she sees her new bed. Thank you 🙏🏻 again Martin Brewer

Had a good experience with Kay-lee who worked with us to select just the right couch and loveseat.

Had a great experience at Ashley’s Furniture. Francisco was our salesman’s and he was professional and friendly. My delivery came earlier than expected which was great and the gentlemen who delivered my items did a great job.

Purchased an area rug for my living room which is absolutely gorgeous! Vartan Sarkisian was my salesperson. He was extremely professional and handled every aspect of my purchase flawlessly. It was delivered a few days earlier than expected. Very happy and highly recommend.

The salesman was very attentive and in tune with my needs. The whole process was quick and painless.

Good customer service

Amazing deals, very friendly and helpful salesperson and an overall great experience

Got a ton of great items for a great price! Great experience with our salesman and delivery team. Francisco, of you are reading this, you are right. I love my mattress, my bed frame, our couch and dining table. Thank you!

Once I chose what I wanted. The salesperson Explained the extra features on the items I chose. This was a Memorial Day sale and we received a good discount.

Helpful and friendly staff who made our shopping experience a pleasure

Over price any discounts they’re not like they used to be

Excellent you guys are the best 🙏🙏🙏🙏

Great customer service from Vartan! Everyone in there was amazing.

Professional and quick purchase if you know what you want. I will be back.

Great customer service. Very well informed in furniture and home environment. Thank you.

I was greeted as I first enter the store, the sales clerk Kae Lee was very friendly and helpful with my purchase of a dining room table set.

I had checked online for a specific recliner and unfortunately it had been discontinued. Rey, was super helpful and able to find a recliner in the price range we were looking for that was comfortable and fit all of our requirements. Delivery was super quick. We had it in our house two days later and now my dad is is comfortably enjoying his retirement in his new recliner from Ashley furniture.

The sales person was very nice and helpful. We found what we were looking for.

Don't waste your time or money. Paid for delivery of their mediocre furniture only to have the boxes dropped off without assembly as paid for. Have to take it back on my own to avoid missing another day of work for pick up

I had a wonderful experience. Lucy was wonderful, she helped me select what I needed.

Thank you, Robert, for not hovering over us, but being there to answer all our questions. It was a pleasure doing business with you.

Lisa at the Victorville store was so attentive and best yet..Excellent customer service that met all of our furniture needs. Thank you Lisa

Excellent customer service

I had a customer centric experience with sales associate Luis. He paid attention to detail and provided superb customer service as though I were purchasing thousands of dollars of furniture. He was patient and made me want to come back for any future home design needs. Thank you so much Mr. Luis & thank you to your shift manager for creating an environment for customers to feel valued while they shop!

This Ashley's is really nice and the staff are patient and professional. They didn't bother me as I shopped but made themselves available when I had questions. Only thing is that I have yet to receive anything in the mail and it's been months. No card or bill yet

Great customer service.

Warning do not buy furniture here. They sell you defective furniture with bad quality and do not honor there 72 hour return window they give you the run around I spoke with the manger Dave and another manger Miguel who tried to be very misleading so they didn't have to honor agreement of return don't trust this store

My experience with Ashley furniture was great! The customer service was outstanding thanks to Robert! He was welcoming and informative. He also had an answer for every question that we had. I can't wait for our new furniture to arrive!

Great costumer service, will definitely come back for more stuff, ask for Elias 👍👍